Support & Contact - World Monitor
Last updated: July 5, 2026
How to reach World Monitor, by concern. Human-readable version: https://www.worldmonitor.app/docs/support
Channels
| Concern | Channel | Notes |
|---|---|---|
| General support, account or billing issues | support@worldmonitor.app | Primary support channel for all plans |
| Enterprise, sales, custom quotas | enterprise@worldmonitor.app | Custom pricing, deployments, higher API limits |
| Bug reports & feature requests | https://github.com/koala73/worldmonitor/issues | Public open-source repository |
| Community & quick questions | https://discord.gg/re63kWKxaz | Community Discord |
| Service status & incidents | https://status.worldmonitor.app | Email subscription available on the page |
| In-app contact form | Form on https://worldmonitor.app/pro | Submits POST /api/leads/v1/submit-contact; Turnstile-protected, intended for humans in a browser — agents should email support@ instead |
Response Expectations
- Free and Pro: best-effort support via email, GitHub and Discord. No formal SLA.
- API: best-effort support via email; include your key prefix (never the full key) and request IDs.
- Enterprise: dedicated support with committed response times, agreed per contract — contact enterprise@worldmonitor.app.
Common Self-Serve Answers
- Find, create, or replace a
wm_key: https://www.worldmonitor.app/docs/api-keys. Full keys are shown only once and cannot be recovered; revoke a lost key and create a replacement. - API key rotation or limit increases: see https://www.worldmonitor.app/docs/usage-auth and https://www.worldmonitor.app/docs/usage-rate-limits, or email support@worldmonitor.app.
- Pricing and plans: https://worldmonitor.app/pricing.md (markdown) or
GET https://www.worldmonitor.app/api/product-catalog(JSON, public). - Billing portal (invoices, cancel/renew): sign in at https://worldmonitor.app/pro and open the customer portal.
- Security reports: see https://www.worldmonitor.app/.well-known/security.txt
Machine-Readable Summary
{
"product": "World Monitor",
"support_email": "support@worldmonitor.app",
"enterprise_email": "enterprise@worldmonitor.app",
"issues_url": "https://github.com/koala73/worldmonitor/issues",
"community_url": "https://discord.gg/re63kWKxaz",
"status_url": "https://status.worldmonitor.app",
"security_txt": "https://www.worldmonitor.app/.well-known/security.txt",
"sla": { "free": "best-effort", "pro": "best-effort", "api": "best-effort", "enterprise": "contracted" }
}