| # Support & Contact - World Monitor |
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| Last updated: July 5, 2026 |
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| How to reach World Monitor, by concern. Human-readable version: https://www.worldmonitor.app/docs/support |
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| ## Channels |
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| | Concern | Channel | Notes | |
| | --- | --- | --- | |
| | General support, account or billing issues | support@worldmonitor.app | Primary support channel for all plans | |
| | Enterprise, sales, custom quotas | enterprise@worldmonitor.app | Custom pricing, deployments, higher API limits | |
| | Bug reports & feature requests | https://github.com/koala73/worldmonitor/issues | Public open-source repository | |
| | Community & quick questions | https://discord.gg/re63kWKxaz | Community Discord | |
| | Service status & incidents | https://status.worldmonitor.app | Email subscription available on the page | |
| | In-app contact form | Form on https://worldmonitor.app/pro | Submits `POST /api/leads/v1/submit-contact`; Turnstile-protected, intended for humans in a browser — agents should email support@ instead | |
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| ## Response Expectations |
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| - Free and Pro: best-effort support via email, GitHub and Discord. No formal SLA. |
| - API: best-effort support via email; include your key prefix (never the full key) and request IDs. |
| - Enterprise: dedicated support with committed response times, agreed per contract — contact enterprise@worldmonitor.app. |
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| ## Common Self-Serve Answers |
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| - Find, create, or replace a `wm_` key: https://www.worldmonitor.app/docs/api-keys. Full keys are shown only once and cannot be recovered; revoke a lost key and create a replacement. |
| - API key rotation or limit increases: see https://www.worldmonitor.app/docs/usage-auth and https://www.worldmonitor.app/docs/usage-rate-limits, or email support@worldmonitor.app. |
| - Pricing and plans: https://worldmonitor.app/pricing.md (markdown) or `GET https://www.worldmonitor.app/api/product-catalog` (JSON, public). |
| - Billing portal (invoices, cancel/renew): sign in at https://worldmonitor.app/pro and open the customer portal. |
| - Security reports: see https://www.worldmonitor.app/.well-known/security.txt |
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| ## Machine-Readable Summary |
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| ```json |
| { |
| "product": "World Monitor", |
| "support_email": "support@worldmonitor.app", |
| "enterprise_email": "enterprise@worldmonitor.app", |
| "issues_url": "https://github.com/koala73/worldmonitor/issues", |
| "community_url": "https://discord.gg/re63kWKxaz", |
| "status_url": "https://status.worldmonitor.app", |
| "security_txt": "https://www.worldmonitor.app/.well-known/security.txt", |
| "sla": { "free": "best-effort", "pro": "best-effort", "api": "best-effort", "enterprise": "contracted" } |
| } |
| ``` |
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