Spaces:
Sleeping
Sleeping
| title: ORU IT Helpdesk Assistant | |
| emoji: 🏛️ | |
| colorFrom: blue | |
| colorTo: purple | |
| sdk: gradio | |
| sdk_version: 4.44.0 | |
| app_file: app.py | |
| pinned: false | |
| license: apache-2.0 | |
| tags: | |
| - education | |
| - university | |
| - helpdesk | |
| - bedrock | |
| - knowledge-base | |
| short_description: AI-powered IT helpdesk for Oral Roberts University | |
| # ORU IT Helpdesk Assistant | |
| A powerful AI-powered helpdesk assistant for Oral Roberts University's Information Technology department. Built with Amazon Bedrock Knowledge Bases and S3 Vectors for cost-effective, scalable support. | |
| ## 🎓 About | |
| This application provides instant, accurate answers to common IT questions for ORU students, faculty, and staff. It leverages: | |
| - **Amazon Bedrock Knowledge Bases** for intelligent document retrieval | |
| - **S3 Vectors** for cost-effective vector storage (up to 90% cost savings) | |
| - **Amazon Nova Pro** for natural language generation | |
| - **Gradio** for a professional, user-friendly interface | |
| ## 🏛️ Features | |
| - **ORU-branded interface** with official university colors | |
| - **Dual search modes**: AI-generated responses or source retrieval | |
| - **Common question shortcuts** for frequently asked IT questions | |
| - **Real-time status indicators** and error handling | |
| - **Mobile-responsive design** for campus-wide access | |
| ## ⚙️ Configuration | |
| This application requires AWS credentials and a configured Bedrock Knowledge Base. | |
| ### Required Environment Variables | |
| - `KNOWLEDGE_BASE_ID`: Your Amazon Bedrock Knowledge Base ID | |
| - `AWS_REGION`: AWS region (e.g., us-east-1) | |
| - `AWS_ACCESS_KEY_ID`: AWS access key | |
| - `AWS_SECRET_ACCESS_KEY`: AWS secret key | |
| ### Setup Instructions | |
| 1. Configure your Amazon Bedrock Knowledge Base with ORU IT documentation | |
| 2. Upload your IT knowledge base content to S3 | |
| 3. Set up the required environment variables in Hugging Face Spaces | |
| 4. Test with sample queries | |
| ## 🔒 Security | |
| - All AWS credentials are stored as secure environment variables | |
| - No sensitive information is logged or exposed | |
| - Designed for internal university use | |
| ## 📞 Support | |
| For technical support or questions about this application, contact the ORU IT department. | |
| --- | |
| **Powered by:** Amazon Bedrock • S3 Vectors • Gradio • Hugging Face Spaces |