getConnection(); // Initialize variables with default values $username = $_SESSION['username'] ?? 'User'; $email = $_SESSION['email'] ?? ''; $tier = $_SESSION['tier'] ?? 'basic'; $package = $_SESSION['package'] ?? 'Starter'; $balance = $_SESSION['balance'] ?? 0; $total_deposits = $_SESSION['total_deposits'] ?? 0; $total_withdrawals = $_SESSION['total_withdrawals'] ?? 0; $rewards = $_SESSION['rewards'] ?? 0; $earnings = $total_deposits - $total_withdrawals; try { // Query to get user data $query = "SELECT u.*, up.first_name, up.last_name, up.profile_picture FROM users u LEFT JOIN user_profiles up ON u.id = up.user_id WHERE u.id = :user_id"; $stmt = $db->prepare($query); $stmt->bindParam(':user_id', $user_id); $stmt->execute(); if ($stmt->rowCount() > 0) { $user = $stmt->fetch(PDO::FETCH_ASSOC); // Assign session variables and local variables $username = $_SESSION['username'] = $user['username']; $email = $_SESSION['email'] = $user['email']; $tier = $_SESSION['tier'] = $user['tier']; $package = $_SESSION['package'] = $user['package']; $balance = $_SESSION['balance'] = $user['balance']; $total_deposits = $_SESSION['total_deposits'] = $user['total_deposits']; $total_withdrawals = $_SESSION['total_withdrawals'] = $user['total_withdrawals']; $rewards = $_SESSION['rewards'] = $user['rewards']; $earnings = $total_deposits - $total_withdrawals; // Get active package info $package_query = "SELECT p.* FROM user_packages up JOIN packages p ON up.package_id = p.id WHERE up.user_id = :user_id AND up.status = 'active' ORDER BY up.end_date DESC LIMIT 1"; $package_stmt = $db->prepare($package_query); $package_stmt->bindParam(':user_id', $user_id); $package_stmt->execute(); if ($package_stmt->rowCount() > 0) { $active_package = $package_stmt->fetch(PDO::FETCH_ASSOC); $_SESSION['package_details'] = $active_package; } // Get claim statistics $claims_stats_query = " SELECT COUNT(*) as total_claims, SUM(CASE WHEN status = 'approved' THEN 1 ELSE 0 END) as approved_claims, SUM(CASE WHEN status = 'pending' THEN 1 ELSE 0 END) as pending_claims, SUM(CASE WHEN status = 'rejected' THEN 1 ELSE 0 END) as rejected_claims, SUM(CASE WHEN status = 'approved' THEN amount ELSE 0 END) as approved_amount, SUM(CASE WHEN status = 'pending' THEN amount ELSE 0 END) as pending_amount, SUM(amount) as total_amount FROM agent_claims WHERE user_id = :user_id "; $stats_stmt = $db->prepare($claims_stats_query); $stats_stmt->bindParam(':user_id', $user_id); $stats_stmt->execute(); $claims_stats = $stats_stmt->fetch(PDO::FETCH_ASSOC); // Get pending claims $pending_claims_query = " SELECT ac.*, u.username, u.email FROM agent_claims ac JOIN users u ON ac.user_id = u.id WHERE ac.user_id = :user_id AND ac.status = 'pending' ORDER BY ac.created_at DESC "; $pending_stmt = $db->prepare($pending_claims_query); $pending_stmt->bindParam(':user_id', $user_id); $pending_stmt->execute(); $pending_claims = $pending_stmt->fetchAll(PDO::FETCH_ASSOC); // Get approved claims $approved_claims_query = " SELECT ac.*, u.username, u.email FROM agent_claims ac JOIN users u ON ac.user_id = u.id WHERE ac.user_id = :user_id AND ac.status = 'approved' ORDER BY ac.approved_at DESC "; $approved_stmt = $db->prepare($approved_claims_query); $approved_stmt->bindParam(':user_id', $user_id); $approved_stmt->execute(); $approved_claims = $approved_stmt->fetchAll(PDO::FETCH_ASSOC); // Get rejected claims $rejected_claims_query = " SELECT ac.*, u.username, u.email FROM agent_claims ac JOIN users u ON ac.user_id = u.id WHERE ac.user_id = :user_id AND ac.status = 'rejected' ORDER BY ac.updated_at DESC "; $rejected_stmt = $db->prepare($rejected_claims_query); $rejected_stmt->bindParam(':user_id', $user_id); $rejected_stmt->execute(); $rejected_claims = $rejected_stmt->fetchAll(PDO::FETCH_ASSOC); } else { $error_message = "User not found in database."; } } catch(PDOException $exception) { $error_message = "Database error: " . $exception->getMessage(); } // Initialize empty arrays if queries failed if (!isset($claims_stats)) { $claims_stats = [ 'total_claims' => 0, 'approved_claims' => 0, 'pending_claims' => 0, 'rejected_claims' => 0, 'approved_amount' => 0, 'pending_amount' => 0, 'total_amount' => 0 ]; } if (!isset($pending_claims)) { $pending_claims = []; } if (!isset($approved_claims)) { $approved_claims = []; } if (!isset($rejected_claims)) { $rejected_claims = []; } ?> Japanese Motors — Agent Claims
Jmotors
Pending Claims
Approved Claims
Rejected Claims
New Claim

Pending Claims

Total Pending Claims

Total Amount

KES

Claim ID: JM-

Claim Amount

KES

Submitted

Description

Claim Type

No pending claims to display

All your claims have been processed

Claims Statistics

Total Claims
Approved
Pending
Rejected

Amount Summary

Total Approved KES
Pending Approval KES
Total Processed KES

Approved Claims

Claim ID: JM-

Approved

Claim Amount

KES

Approved On

Description

Approval Notes

No approved claims to display

Approved claims will appear here

Rejected Claims

Claim ID: JM-

Rejected

Claim Amount

KES

Rejected On

Description

Rejection Reason

No rejected claims to display

Rejected claims will appear here

Submit New Claim

Upload screenshots, reports, or other proof to support your claim (Max: 5MB)

Claim Guidelines

Commission Structure

  • Direct Sales: 15% commission
  • Team Override: 5% on level 1 agents
  • Referral Bonus: 1,000 KES per agent

Claims are processed within 3-5 business days. Ensure all information is accurate to avoid delays.

Need Help?

Contact support if you have questions about your claim

Claims FAQ

How long does claim processing take?

Standard claims are processed within 3-5 business days. Complex claims or those requiring additional verification may take up to 10 business days. You will receive a notification once your claim has been processed.

What documents do I need to submit with my claim?

For commission claims: sales reports and transaction IDs. For bonus claims: performance metrics and achievement proof. For referral claims: agent IDs and signup dates. All claims benefit from supporting documentation like screenshots or exported reports.

When will I receive payment for approved claims?

Approved claims are paid out every Friday via your selected payment method. Payments are processed by 5 PM EAT. If your claim is approved on Thursday, you can expect payment the following day. Delays may occur during holidays or system maintenance.