To reset your password, go to the login page and click on "Forgot Password". Enter your registered email address and follow the instructions sent to your email. If you don't receive the email within 5 minutes, check your spam folder or contact support.

Withdrawals typically process within 24 hours. If it's taking longer, it might be undergoing security verification. Contact support if pending for more than 48 hours. Make sure you've completed the required 5 uploads in the last 7 days to be eligible for withdrawal.

To join our affiliate program, go to your dashboard, click on "Team" and then "Become an Affiliate". Follow the registration process and start inviting members. You need to have been active for at least 30 days and completed 50 successful uploads to qualify.

The minimum withdrawal amount is KES 500. You must also have completed at least 5 successful uploads in the last 7 days to be eligible for withdrawal. There's a 2% processing fee for withdrawals below KES 2,000.

Account levels are automatically upgraded based on your activity and earnings. To move from Dormant to Active Marketer, you need to complete 10 uploads and earn at least KES 1,000. Higher levels require more activity and team members.

If your uploads are frequently rejected, check the content guidelines in the Meta Uploads section. Make sure your content is original, follows platform rules, and meets the quality standards. If you believe your content was wrongly rejected, contact support with the upload ID.