Admin Panel Features
This document outlines all the features and capabilities currently implemented in your production-ready Admin Panel. It has been updated to reflect the latest robustness, performance, and UI improvements.
📊 Dashboard & Analytics
- Live Metrics: Instantly view the number of Live Sessions, Queued Users, Daily Users (tracked accurately by account creation date), and Blocked Users through dedicated dashboard stat cards.
- Visual Charts: Interactive line charts showing message activity and session trends over time.
- Data Integrity: Accurate, real-time aggregation of metrics across thousands of sessions without UI stutter.
💬 Session & Chat Management
- Live Monitoring: Watch active AI conversations in real-time. The auto-refresh system silently updates active chats without interrupting your reading or scrolling.
- Human Takeover: Admins can seamlessly take over a chat from the AI to speak directly with the user. Includes role-selection (e.g. "HR", "Supervising Authority").
- Multi-Thread Support: View the entire history of a user, separated cleanly into individual "Chat Threads".
- End Chat: Manually force-end an ongoing chat thread to reset the AI context for that user.
🔔 Queue & Background Notifications
- Human Agent Queue: When users ask to speak to a human, they are placed in a dedicated "Queued Users" list with an active waiting timer.
- Service Worker Notifications: A dedicated background Web Worker ensures you receive OS-level popup notifications and custom sound alerts even if the tab is minimized or in the background. It efficiently scales to support thousands of active users without dropping notifications.
- Smart Muting: Archiving a session instantly mutes any background notifications or alerts from that user.
🗄️ Archiving System
- Session-Level Archiving: Move entire users to the "Archived" tab to declutter your Live and Daily lists. Only explicitly archived sessions appear in the Archive view.
- Thread-Level Archiving: Archive specific old chat threads within an active session. Active/ongoing chats are protected from being accidentally archived.
- Optimistic UI: Archiving and unarchiving happens instantly on your screen without waiting for page refreshes.
🖱️ Custom Context Menu
- Premium Right-Click Menu: A custom, frosted-glass right-click menu replaces the default browser menu.
- Context-Aware: Right-clicking a Session gives options to Archive/Block/Delete. Right-clicking a specific Chat Thread gives options to Archive/Unarchive/Delete. It intelligently adapts to whether a session is already archived.
🛡️ Moderation & Export
- Block Users: Instantly block malicious or spam users, moving them to a dedicated "Blocked Users" list where they cannot interact with the bot.
- Delete Data: Permanently delete sessions or specific chat threads.
- Exporting: Download individual chat transcripts, or click "Export All Data" to receive a generated ZIP file containing all system chats in both JSON and CSV formats.
⚙️ Additional Utilities & Performance
- Settings Configuration: A dedicated tab to configure WhatsApp API keys, phone numbers, and notification preferences.
- Real-Time Search: Instantly filter the sidebar by typing a user's name or session ID.
- Responsive Sidebar: Drag to resize the sidebar width to your preference.
- Infinite Scrolling: Scroll through thousands of sessions efficiently. The UI automatically paginates and loads more users as you scroll to the bottom.
- Strict Data Consistency: Robust handling of mixed ID types (numeric vs string) guarantees no state corruption or dropped clicks across the interface.