| # Admin Panel Features |
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| This document outlines all the features and capabilities currently implemented in your production-ready Admin Panel. It has been updated to reflect the latest robustness, performance, and UI improvements. |
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| ## 📊 Dashboard & Analytics |
| - **Live Metrics**: Instantly view the number of Live Sessions, Queued Users, Daily Users (tracked accurately by account creation date), and Blocked Users through dedicated dashboard stat cards. |
| - **Visual Charts**: Interactive line charts showing message activity and session trends over time. |
| - **Data Integrity**: Accurate, real-time aggregation of metrics across thousands of sessions without UI stutter. |
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| ## 💬 Session & Chat Management |
| - **Live Monitoring**: Watch active AI conversations in real-time. The auto-refresh system silently updates active chats without interrupting your reading or scrolling. |
| - **Human Takeover**: Admins can seamlessly take over a chat from the AI to speak directly with the user. Includes role-selection (e.g. "HR", "Supervising Authority"). |
| - **Multi-Thread Support**: View the entire history of a user, separated cleanly into individual "Chat Threads". |
| - **End Chat**: Manually force-end an ongoing chat thread to reset the AI context for that user. |
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| ## 🔔 Queue & Background Notifications |
| - **Human Agent Queue**: When users ask to speak to a human, they are placed in a dedicated "Queued Users" list with an active waiting timer. |
| - **Service Worker Notifications**: A dedicated background Web Worker ensures you receive OS-level popup notifications and custom sound alerts even if the tab is minimized or in the background. It efficiently scales to support thousands of active users without dropping notifications. |
| - **Smart Muting**: Archiving a session instantly mutes any background notifications or alerts from that user. |
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| ## 🗄️ Archiving System |
| - **Session-Level Archiving**: Move entire users to the "Archived" tab to declutter your Live and Daily lists. Only explicitly archived sessions appear in the Archive view. |
| - **Thread-Level Archiving**: Archive specific old chat threads within an active session. Active/ongoing chats are protected from being accidentally archived. |
| - **Optimistic UI**: Archiving and unarchiving happens instantly on your screen without waiting for page refreshes. |
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| ## 🖱️ Custom Context Menu |
| - **Premium Right-Click Menu**: A custom, frosted-glass right-click menu replaces the default browser menu. |
| - **Context-Aware**: Right-clicking a Session gives options to Archive/Block/Delete. Right-clicking a specific Chat Thread gives options to Archive/Unarchive/Delete. It intelligently adapts to whether a session is already archived. |
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| ## 🛡️ Moderation & Export |
| - **Block Users**: Instantly block malicious or spam users, moving them to a dedicated "Blocked Users" list where they cannot interact with the bot. |
| - **Delete Data**: Permanently delete sessions or specific chat threads. |
| - **Exporting**: Download individual chat transcripts, or click "Export All Data" to receive a generated ZIP file containing all system chats in both JSON and CSV formats. |
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| ## ⚙️ Additional Utilities & Performance |
| - **Settings Configuration**: A dedicated tab to configure WhatsApp API keys, phone numbers, and notification preferences. |
| - **Real-Time Search**: Instantly filter the sidebar by typing a user's name or session ID. |
| - **Responsive Sidebar**: Drag to resize the sidebar width to your preference. |
| - **Infinite Scrolling**: Scroll through thousands of sessions efficiently. The UI automatically paginates and loads more users as you scroll to the bottom. |
| - **Strict Data Consistency**: Robust handling of mixed ID types (numeric vs string) guarantees no state corruption or dropped clicks across the interface. |
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