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A newer version of the Gradio SDK is available: 6.20.0
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Turn 1
User
We're screening 500 entry-level contact centre agents. Inbound calls, customer service focus. What should we use?
Agent
Before I shape the stack — what language are the calls in? That drives which spoken-language screen we use.
No recommendations this turn (recommendations: null).
end_of_conversation: false
Turn 2
User
English.
Agent
SVAR has four English variants in the catalog: US, UK, Australian, and Indian accent. The choice matters because the screen is calibrated for the accent your callers will hear. Which fits your operation?
No recommendations this turn (recommendations: null).
end_of_conversation: false
Turn 3
User
US.
Agent
For high-volume entry-level contact centre screening in English US, the right stack layers a spoken language screen, a simulation, and a behavioural fit component:
| # | Name | Test Type | Keys | Duration | Languages | URL |
|---|---|---|---|---|---|---|
| 1 | SVAR Spoken English (US) (New) | K | Simulations | - | English (USA) | https://www.shl.com/products/product-catalog/view/svar-spoken-english-us-new/ |
| 2 | Contact Center Call Simulation (New) | S | Simulations | 15 minutes | English (USA) | https://www.shl.com/products/product-catalog/view/contact-center-call-simulation-new/ |
| 3 | Entry Level Customer Serv - Retail & Contact Center | P,C | Personality & Behavior, Competencies | 19 minutes | Latin American Spanish, German, French, Chinese Simplified (+10 more) | https://www.shl.com/products/product-catalog/view/entry-level-customer-serv-retail-and-contact-center/ |
| 4 | Customer Service Phone Simulation | B,S | Biodata & Situational Judgment, Simulations | 20 minutes | French (Canada), Portuguese (Brazil), Dutch, Italian (+7 more) | https://www.shl.com/products/product-catalog/view/customer-service-phone-simulation/ |
end_of_conversation: false
Turn 4
User
Is the Contact Center Call Simulation different from the Customer Service Phone Simulation?
Agent
Yes — distinct products. The Customer Service Phone Simulation is an older bundled solution (B, P, S) combining personality, behaviour, and simulation in one package. The Contact Center Call Simulation (New) is a standalone, newer simulation focused purely on the in-call interaction. Many clients use the new simulation for volume screening and the older solution for finalist-stage depth.
No recommendations this turn (recommendations: null).
end_of_conversation: false
Turn 5
User
Perfect — new simulation for volume, old solution for finalists. Confirmed.
Agent
Good two-stage design.
| # | Name | Test Type | Keys | Duration | Languages | URL |
|---|---|---|---|---|---|---|
| 1 | SVAR Spoken English (US) (New) | K | Simulations | - | English (USA) | https://www.shl.com/products/product-catalog/view/svar-spoken-english-us-new/ |
| 2 | Contact Center Call Simulation (New) | S | Simulations | 15 minutes | English (USA) | https://www.shl.com/products/product-catalog/view/contact-center-call-simulation-new/ |
| 3 | Entry Level Customer Serv - Retail & Contact Center | P,C | Personality & Behavior, Competencies | 19 minutes | Latin American Spanish, German, French, Chinese Simplified (+10 more) | https://www.shl.com/products/product-catalog/view/entry-level-customer-serv-retail-and-contact-center/ |
| 4 | Customer Service Phone Simulation | B,S | Biodata & Situational Judgment, Simulations | 20 minutes | French (Canada), Portuguese (Brazil), Dutch, Italian (+7 more) | https://www.shl.com/products/product-catalog/view/customer-service-phone-simulation/ |
end_of_conversation: true