Sentence stringlengths 3 320 | Label int64 1 5 |
|---|---|
We had a little problem when boarding time at LAX (Please see picture attached) since their staffs were so unprofessional and made our line (the first line) waiting until last, there were a lot of passengers complaining but they ignored us. | 1 |
This problem must be fixed ASAP | 1 |
The flight were not as pleasant as flying Airbus A380 but everything went through ok with good food, drink and friendly service | 5 |
Since we had transit in Guangzhou and due to the virus, we didn’t fly back to USA with China Southern Airlines. | 3 |
We thought that we lost our tickets but finally the Airlines refunded us including our upgrades | 5 |
Thank you for being nice and understanding | 5 |
Flights are good, service and food are ok, didn't have any issues with luggage. | 5 |
Language can be an issue. | 3 |
Decent overall. | 5 |
Flew China southern Airlines from Toronto to Guangzhou in Premium Economy and found the flight, cabin, and service to be very good. | 5 |
Comfort in Premium Economy was not to bad at all, and the flight staff where wonderful. | 5 |
I would not hesitate to fly with this airline again. | 5 |
Plane was full, food was awful, bathrooms were filthy, I was sick for 2 weeks with respiratory and intestinal. | 1 |
I’ve traveled economy & business class many times, & both are excellent. | 5 |
Friendly staff, great service & comfortable ride. | 5 |
This airlines has n-o respect to human being nor to their own lets say "promise" . | 1 |
Because when you sell ticket, you do a promise that based on the ticket you will deliver a person to the destination. | 1 |
Guess what, this DISGUSTING airlines just dropped the person at the gate, after checking in at stinky istambol airport ,. | 1 |
Reason? | 1 |
"your return ticket was not purchased through stupid turkish airlines" | 1 |
REALLY??! | 1 |
Seriously? | 1 |
are you kidding me? | 1 |
what the hell is your business with how am i gonna return to my destination back? | 1 |
Nope! | 1 |
this greedy, money hungry stinky company didnt even apologies. | 1 |
Rude as hell at the airport, and they even dont bother to give the money back . | 1 |
Oh no, they dont think you are human being. | 1 |
Simply, if you love to be a victim of overbooking and thrown away at the gate, go ahead and buy their ticket, if you respect yourself and want to fly with decent airlines then stay away at all cost | 1 |
Horrible customer service. | 1 |
They are not kid friendly at all. | 1 |
Everyone is saying somehting else. | 1 |
The stuff is not trained at all. | 1 |
In antalya the manager Sakir did us wait with 8 months old baby on the counter for almost 2 hours we were missing our flight almost. | 1 |
He was rude. | 1 |
We did buy a connection flight from antalya to istanbul and same day we had a flight from istanbul to usa. | 3 |
I called before purchasing the ticket and THY told me that since its same day international flight my luggages will same as international travel and i will pick up my luggage in phoenix. | 5 |
Went to antalya airport and the manager said no this is domestic flight and they charged for 4 luggages. | 1 |
Why didnt tell me before? | 1 |
He said we have to pick up our lugguges in istanbul not usa. | 1 |
Which doesnt make sense we had only 2.5 hours layover. | 1 |
And than we picked up our luggages in istanbul with 8 months old baby running around and than we checked in our bags for our los angeles and phoenix flight. | 1 |
The THY was so sure we were going to pick up our bags in Phoenix and i asked few times. | 1 |
Of course we arrive i Los Angeles airport had only 1.45 min time for our next flight they told us we have to pick up our bags again. | 1 |
this shows u no one knows anyhting in THY. | 1 |
I called before even i bought my flight bc of my 8 months old son and didnt want it to run around. | 1 |
The ist to LA flight suppose to be 13 hour 55 min and it took extra 2 hour. | 1 |
On my way to USA in the begin of the trip i had so many issues and called at least 10 times the THY for upgrading my seat since i have baby i want it pay extra and get a good seat. | 1 |
Since i bought my ticket in expedia i called THY at least 15 times and spend 10 hours and no one helped me out. | 1 |
They said its expedia which expedia has nothing to do with the seat assigment. | 1 |
My experience with 8 months old baby was horrible never again. | 1 |
My background is turkish and want it to fly with this airline but nothing is right at all. | 1 |
Definitliy lufthansa, british airways and other companies system is easier to solve problem. | 1 |
With THY if u have issues u r screwed. | 1 |
This had to be the worst flight I have EVER been on!!. | 1 |
despite my aggressive and trolling name i have never been so horrified at customer service before. | 1 |
During the arrival, from Gatwick to Istanbul, we were told we had an hours wait, leading us to believe we’d be able to enjoy the look and feel of the airport. | 5 |
Instead they lead us on a wild goose chase and weren’t even given time to relax. | 1 |
The staff clearly did not want to be there and insisted on taking out their anger on us passengers. | 1 |
Just as we were about to board the plane, the airplane crew had seized some of our hand luggage, claiming that “there wasn’t any space left”. | 1 |
They forcibly took luggage from peoples hand and forced them onto the plane!! | 1 |
While on the plane from Istanbul to Sierra Leone, we were all shocked to see the arrival time as it was quite long. | 1 |
They had stopped the plane in Ouagadougou and then made us wait for another hour. | 1 |
This was never mentioned in our plane ticket, or the announcement on the plane. | 1 |
Passengers were complaining and asking why this wasn’t mentioned, and the flight crew proceeded to threaten us, and claim they would “write us a travel report due to our aggressiveness”. | 1 |
After the passengers flew to Ouagadougou, we weren’t surprised how much space was left on the plane. | 3 |
As we all left the plane, about two members of the flight crew had told us to enjoy our holiday. | 3 |
talk about rude!! | 1 |
And top this all off, we all waited in the baggage collection area for about an 1h 30m with no knowledge that our suitcase wasn’t coming. | 1 |
In fact the luggage they loaded during the interval in Istanbul, were actually from Wednesdays passengers. | 3 |
We were never informed of this. | 1 |
I have never felt so appalled at a company’s service. | 1 |
Do better!!! | 1 |
Turkish airlines is not reliable. | 1 |
They sell their ticket cheaper than other airlines but it is all an scam. | 1 |
A week before my trip they cancelled my flight. | 1 |
The same thing happened to my friend, her flight got cancelled two weeks before her trip. | 1 |
A year later, I could not still got my money back, so I asked for a voucher. | 1 |
Better than nothing, I guess! | 3 |
Turkish airlines is awful! | 1 |
Even though I have a voucher with them I know I won't travel with them ever again! | 1 |
A 13+ hr flight and was only fed twice. | 1 |
Not even a snack in between but then again, I was flying economy. | 1 |
Make sure you carry food on longer flights or you will starve. | 1 |
The food options are terrible. | 1 |
The saving grace is their entertainment system. | 5 |
My elderly in laws had a flight booked from Toronto Turkey to Iraq (their home country). | 3 |
They are not vaccinated but had a negative PCR test within 48 hours. | 3 |
The federal government guidelines said that they would still be able to travel with this to get back to their home country. | 3 |
They were denied by Turkish airlines at the airport due to being unvaccinated. | 1 |
Upon filing a feedback complaint with the airlines, the customer service rep tole me they cannot do anything because of Turkey's policies. | 1 |
The government website for the Istanbul airport however clearly states that unvaccinated individuals can arrive so long as they have a negative PCR test. | 1 |
Yet the airlines will not budge. | 1 |
My in laws are over 60, and have many health comorbidities. | 3 |
Their English is poor and they asked the airline rep at the airport to speak to myself or my husband via phone and they immediately refused. | 1 |
My in laws had no other option and were essentially stranded at the airport. | 1 |
After a long drive to get to Toronto, they were forced to drive back to Windsor at 10pm in the evening. | 1 |
This is unacceptable. | 1 |
Please be very careful when booking with this airline. | 1 |
Their customer service reps are very rude and unhelpful and clearly make up their own rules despite federal government policy. | 1 |
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