Sentence stringlengths 3 320 | Label int64 1 5 |
|---|---|
I would like to do this in advance. | 1 |
Everything was good, price is okay, the meal during the flight is enough and so I can recommend this Airline | 5 |
the best company in air travel. | 5 |
We upgraded the service class from economy to business. | 5 |
very comfortable flight | 5 |
When you can get tickets by sales price - buy it immediately, coz the service and comfort are without any compliance! | 1 |
Awful airline. | 1 |
I paid for extra luggage, but still am waiting, after multiple phone calls and emails to their office, for the receipt they owe me. | 1 |
In addition, I didn't have a carry-on, but at the airport they still charged me for the extra few kilos in my second suitcase. | 1 |
And this on a plane made to hold 300+ passengers, but with less than 30 onboard. | 1 |
It's quite stressful flying these days, what with all the new restrictions, the health related requirements, thstue visa, etc, so the last thing you need when you get to the airport is to have an airline be so pedantic as to change you for a few kilos of luggage ON AN EMPTY PLANE. | 1 |
On the plane they had all the passengers sitting in the same section, which makes a mockery of their COVID restrictions, and this also gave them the excuse to give us a 'sandwich' (an old roll with a meagre slice of chickenc it it) as lunch. | 1 |
First and last time I'll ever fly with this airline. | 1 |
AVOID! | 1 |
The worst airline service I have ever experienced. | 1 |
Muslim flyers should definitely avoid flying with this airline because most food consists of pork meat. | 1 |
They layover at Guangzhou airport for few hours with no food or drink provided by the Airline authority. | 1 |
I wouldn't recommend this airline to anyone because their service can't get any worse then this. | 1 |
Everything of that flight was smooth and ordinary. | 5 |
I was quite shocked that one of the crews said she was very tired and laid down on the drink cart in front of the customers. | 1 |
Maybe she ended her duty very late a night before and had to take up duties for this early flight. | 3 |
I had a economy class window seat on the two segment flight from Lhasa (LXA) to Guangzhou (CAN), with a change of planes and one-hour layover at Chongqing (CKG). | 3 |
Both flight segments were comfortable and with excellent, friendly cabin service. | 5 |
Smooth flight from Chongqing (CKG) to Dali City (DLU). | 5 |
All passengers wore masks, and some even googles and plastic gloves. | 5 |
We booked flights from London to Brisbane and back via Auckland through Skyclub.com. | 3 |
The return flight was cancelled on 17th February and we had to find replacement flights home. | 1 |
Now, 7 months later and numerous requests to Skyclub.com, we have still have no idea of the refund amount nor when it will be paid. | 1 |
And without that information, our travel insurance will not pay out for the replacement flights. | 1 |
SkyClub.com is responsible for paying this refund. | 3 |
We give them 0/10 for customer service. | 1 |
Avoid the company at all costs | 1 |
With the struggles of traveling during COVID, I unfortunately was unable to go home for my father's memorial. | 3 |
I want to thank China Southern for not hassling me for the flight and just issuing me a refund quickly. | 5 |
This eased a lot of stress in my life and has helped me with unexpected payments. | 5 |
While other companies are only offered flight credit, this refund really helped. | 5 |
Thank you! | 5 |
Despite numerous requests they have not refunded for a cancelled flight. | 1 |
They also moved the timing of the flight 5 times, then finally cancelled! | 1 |
But no automatic refund. | 1 |
Poor customer service. | 1 |
Book with caution! | 1 |
There were boarding problems. | 1 |
The boarding process started and then was put on hold for 20 minutes, due to technical issues resulting from a computer crash. | 1 |
Thus, I rate the flight as average, as this type of problem happens with most airlines. | 3 |
I had a problem with the refund process and called the local office 2123328888 for assistance. | 3 |
The CS was so rude he kept on cutting me off without letting me finish my sentence. | 1 |
Great customer service! | 1 |
The cabin crew members were fantastic on this 2-hour 15-minute non-stop flight from Wuxi (WUX) to Guangzhou (CAN). | 5 |
I could see that they were very friendly and helped many people store their luggage. | 5 |
The flight was delayed multiple times and we ended up spending about three hours waiting in the boarding area. | 1 |
Had the delay been announced earlier, I would have been happy find other gainful things to do with my time. | 1 |
One the good side, they did offer some food during the waiting time. | 5 |
Among the food and drink items was an interesting canned beans instant meal: delicious. | 5 |
Maybe the best airline that’s flies from Shenzhen to Beijing in China. | 5 |
Rode on the A380 on the first row and seats are great. | 5 |
This airline does not care at all about customers. | 1 |
They are famous for delays and poor customer service. | 1 |
They even do not have any automated email system to inform their customer about any delays or cancellation. | 1 |
You will wait for hours to speak to their customer service and they are hard to communicate with. | 1 |
You will end up paying more with this Airline in the end. | 1 |
Check other reviews as well. | 1 |
Pay more and make your travel easier. | 1 |
https://www.tripadvisor.co.uk/ShowUserReviews-g1-d8729051-r556068555-China_Southern_Airlines-World.html | 3 |
My return flight to London Heathrow was on 1st of Feb 2020. | 3 |
I had to change it to 11th of Feb to stay for longer with my family in China due to Covid-19 and Paid extra for it. | 1 |
11th of Feb direct flight to London was then cancelled without informing me , I only knew it when I reached Zhengzhou airport. | 1 |
I kept on calling for days and when I reached CSA I was told my direct flight has been changed to via Guangzhou, and I have to pay for the hotel stay at night. | 1 |
A week before my flight via Guangzhou I phoned to check whether the flights are cancelled. | 3 |
I was told the flights were cancelled, and I should wait until June or take refund. | 1 |
My visa was expiring so I asked for refund. | 3 |
I was told I will be refunded within 10 working days. | 5 |
Waited for over a month (kept 100000s of customer money in bank account to cover their losses) and then I got a call saying we will not be paying you the amount we promised earlier and we will be pay you less. | 1 |
I had to pay more to travel with another airline. | 1 |
Was a short flight so wasn’t expecting much. | 5 |
Flight was delayed 55 minutes. | 1 |
Service was okay. | 5 |
Not amazing though. | 5 |
I Booked though BYOjet, I tried to contact them about my cancelled flight to see if I would receive a refund. | 3 |
While on hold for many hours (listening on repeat “because I’m happy” by pharrell Williams, I hate that song & I am definitely not happy!!) the line disconnects... | 1 |
plus not respond to multiple emails. | 1 |
Absolutely appalling this company should not be in business. | 1 |
The worst airlines ever !!! | 1 |
Would rate 0 out of 5 if there was an option. | 1 |
I booked my ticket through an agent. | 3 |
I am still trying to figure out who of them tries to fool me. | 1 |
I hope a reasonable solution will be given to this issue otherwise I am going to take decisive steps !!! | 1 |
Returning from abroad during the "Coronavirus holiday season" I encountered some difficulties with the various forms written in Chinese that had to be completed and the Wechat personal monitoring application now necessary to go anywhere in China. | 1 |
Time was pressing and many other travellers also encountered problems but still the overworked China Southern Airlines check in staff went out of their way, taking the extra time to help a foreigner overcome these difficulties. | 5 |
Even the hard pressed flight attendants interspersed helping myself and other passengers in this regard while at the same time busy with their normal duties immediately prior to take off. | 5 |
I've travelled many times with China Southern and have always found their staff to be helpful in the extreme. | 5 |
My sincere thanks to them. | 5 |
Professional airline, good service, good food & drink & entertainment. | 5 |
On time too. | 5 |
China Southern Airline impressed me every time. | 5 |
Will fly with them anytime. | 5 |
Excellent food service wine and comfort in business class with China Southern . | 5 |
Would definitely recommend to all those Europeans who will only fly via ‘ standard’destinations like Singapore, BKK or Middle East. | 5 |
We had call from Airline that aircraft was changed from Airbus A380 to Boeing 789. | 3 |
We were upset since we had upgraded our seats and paid more | 1 |
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