Sentence stringlengths 3 320 | Label int64 1 5 |
|---|---|
I am appalled at what happened here and will ensure that none of my family and friends ever travel with this airline. | 1 |
Shame on them for the treatment of elderly people in this way. | 1 |
What do you call a company that refuses to accommodate a customer that could not travel due to COVID RESTRISCTION. | 1 |
Literally, 25 calls to their 800 numbers, several online feedbacks , direct visit to a sales office that claims that they are not sales office despite having their info on the official website ? | 1 |
Also, none of the 20 associates that I talked to have supervisors :) | 1 |
SHOKING. | 1 |
NO REFUND or EXTENDED VOUCHER ? | 1 |
I can't come up with any definition except THIEFS. | 1 |
The will pocket customer money with no respect. | 1 |
To put things into perspective, myself and my family would purchases tickets through Turkish Airlines all the time when we would have a chance for the last several years. | 5 |
They don't care if you are new or old customer unfortunately. | 1 |
The CS is terrible. | 1 |
All the flights for pets to the UK are cancelled and we called the CS. | 3 |
They told us that they have space and asked us to buy the ticket while we are still on the phone so that they can make an appointment for us. | 5 |
Once we buy the ticket, they tell us the plane in the end of Dec have "no cat availability" during an almost 1-hour long international phone call. | 1 |
When we try to get full refund, they said "We’re sorry that you had to change your travel plans. | 1 |
To avoid similar problems on future flights, we recommend you take careful notice of your ticket rights specified at reservation." | 1 |
This is so disgraceful. | 1 |
I didn't change my plan. | 1 |
It is your staff who has made the mistake, telling us to purchase the ticket. | 1 |
I highly recommend people who would want to fly with this airline to think twice before buying ticket from this company. | 1 |
Their CS is terrible and they put the fault on their customers. | 1 |
Updates I don’t exactly understand what do you mean. | 3 |
I am seeking for full cash refund for the very first minute complaining. | 1 |
Why on earth do I need to have this refunded cheque when your service is like this? | 1 |
Is this what you call customer service? | 1 |
Please tell me clearly how much I have spent on the ticket and what I get in return. | 1 |
When I have wasted so much of my time, I am not afraid to spend even more for your “service”. | 1 |
I have spent HK$2382 on the ticket and HK$2262 on the luggage and you are telling me you are only returning me HK$1883. | 1 |
Do you think I am a joke to you? | 1 |
They scheduled my flights so close together. | 1 |
One was late landing so after exiting the plane running through the airport and security again, they closed my gate. | 1 |
I spent another 8 hrs in the airport waiting on the next 11hr flight. | 1 |
Smh | 1 |
Beware of the theft! | 1 |
My mother was flying with Turkish airlines in October and of course, her suitcase didn't arrive ... | 1 |
After about a week they delivered it, but everything that could cost money was stolen from it! | 1 |
And it's been a while, but we didn't get any updates and no reimbursement for the cost of the stolen things. | 1 |
Total disrespect to their customers!!! | 1 |
Make sure if you have to fly with Turkish to close your suitcase really well with complicated locker because in our case they opened a simple one. | 1 |
But in general, I'd advise not to trust the company where they steal and fly with other airlines. | 1 |
Even if the ticket is a bit more expensive, the cost of the stolen things can result in loss of more money! | 1 |
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