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1 | As discussed Testing... | 10,000 | 5 | 1 | Closed | Rinoy Sebastin | Ticket has been raised for Testing | null | Clarification | null | null | null | null | 2019-10-17T15:08:37+05:30 | 2019-11-02T14:33:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We presume that this ticket has been raised for testing purpose, hence we update the ticket statu... |
2 | Hi Team, Please check below screen shot, employee has resigned and serving 90 days notice period. As per norms he is eligible for 7 days leaves but while applying for leaves he is getting below message. Request to kindly look into this and assist. ECN - 82096 - Shunham Shekhawat regards, ravi. | 10,001 | 5 | 3 | Closed | Rinoy Sebastin | leave can be availed as per config | null | Configuration | null | null | null | null | 2019-10-17T18:03:43+05:30 | 2019-11-15T17:35:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Team, Kindly update the status. regards, ravi., Hi Rino... |
3 | test | 10,002 | 5 | 1 | Closed | Dhivya V | -- | null | Service Request | null | null | null | null | 2019-10-19T11:10:36+05:30 | 2019-11-05T12:34:25+05:30 | null | null | null | null | null | Software Problem | created_by: 2043056399989 time: 2019-10-19 05:40:36 UTC, Hi Dhivya V, test mail |
4 | Hi, Test Mail Regards Priyadharshini K | 10,003 | 5 | 1 | Closed | Priyadharshini K | test | null | Configuration | null | null | null | null | 2019-10-21T11:49:56+05:30 | 2019-11-05T12:34:25+05:30 | null | null | null | null | null | Clarification | Hi Priyadharshini K, We will get back to you shortly., Hi Priyadharshini K, Testing the feature. , Hi Priyadharshini K, We will look into the below reported concern and address the same. Regards, Adrenalin Support Desk |
5 | Hi Team, Please read the BRD and share the COST. Requirement introduction: Indusind bank need an option in PULSE PMS to reject the approved Goals if it is mistakenly approved by Reporting Manager while doing Goal setting process. Regards Vishal Balkawade – Project manager - Information Technology | 10,006 | 5 | 3 | Closed | Rinoy Sebastin | change request | null | Service Request | null | Goal Management | null | null | 2019-10-31T16:18:33+05:30 | 2019-11-15T17:35:25+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, BRD, Hi Rinoy Sebastin, If the above mentioned request on PMS clean up and reinitiation is a change request,... |
6 | Hi Divya please clean up PMS goal for ECN 94833 | 10,007 | 5 | 3 | Closed | Rinoy Sebastin | clean up | null | Data Correction | null | Goal Management | null | null | 2019-11-01T14:35:53+05:30 | 2019-11-16T15:33:57+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We have done the clean up and reinitiated the PMS process for the employee 94833, as reque... |
7 | Dear Team, Please note that we are unable to change the Contact details for ECN : 71023 on PULSE. It shows the below error. Kindly check and rectify the same at the earliest. PFB screenshot for the same. | 10,008 | 5 | 4 | Closed | Rinoy Sebastin | issue with reference to basic upload on Contact details history | null | Data Correction | null | Employee Information | null | null | 2019-11-05T19:42:52+05:30 | 2019-11-21T14:34:23+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As mentioned over the m... |
8 | Dear Team, I was doing a Recon of all roles on the Manage Role player form and I found some roles for which I need further clarity. Please check and let me know the significance of the below mentioned role players and why were they created : 1) Adrenalin LIC 2) BOC FAC – Dummy ID has been mapped under this role player... | 10,009 | 5 | 3 | Closed | Rinoy Sebastin | not aware of the purpose as roles are created by Indusind, shared the information retrieved | null | Configuration | null | null | null | null | 2019-11-07T15:16:48+05:30 | 2019-11-23T13:34:53+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please j... |
9 | Error message as per attached | 10,010 | 5 | 1 | Closed | MAULABOKSH FARZANA | FAQ provided. | null | Configuration | null | null | null | null | 2019-11-08T10:40:40+05:30 | 2019-11-19T11:31:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi MAULABOKSH FARZANA, Your ticket has been acknowled... |
10 | Dear Team, kindly check employee is facing error while updating account number on pulse for ecn 96221. NAME: VASAM HARI VENKATA DURGA NAGA SAIKUMAR SALARY a/C NO: 100096828859 regards, ravi. | 10,011 | 5 | 2 | Closed | Rinoy Sebastin | transaction in queue | null | Data Correction | null | null | null | null | 2019-11-08T15:18:35+05:30 | 2020-01-29T17:54:57+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request the use... |
11 | Dear Team, Duplicate entries are reflecting in RPT_Calender table in DB. regards, ravi. | 10,012 | 5 | 4 | Closed | Rinoy Sebastin | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2019-11-12T11:44:44+05:30 | 2019-11-27T14:34:05+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As discussed with Ra... |
12 | Welcome to Adrenalin - Testing Thanks & Regards, Venkateshwaran Chandrasekaran, mailto:venkateswaran.c@myadrenalin.com| M: +91.98848 12583 | D: +91.44. 3024 7442 [newlogo] www.myadrenalin.com<http://www.myadrenalin.com/> | 10,013 | 5 | 1 | Closed | Deleted Agent | null | null | Configuration | null | Timesheet Management | null | null | 2019-11-12T18:17:23+05:30 | 2020-03-19T10:50:34+05:30 | null | null | null | null | null | Service Request | Hi Venkateshwaran Chandrasekaran, Testing for Adrenalin Mails, Hi Venkateshwaran Chandrasekaran, Updating this ticket as Resolved which is created few months ago for testing purpose. |
13 | Testing Sent from my iPhone | 10,014 | 5 | 1 | Closed | Venkateshwaran Chandrasekaran | null | null | Configuration | null | null | null | null | 2019-11-12T18:18:47+05:30 | 2020-03-19T10:50:35+05:30 | null | null | null | null | null | Service Request | Hi Venkateshwaran Chandrasekaran, Hi My testing updated, Hi Venkateshwaran Chandrasekaran, Updating this ticket as Resolved which is created few months ago for testing purpose. |
14 | -- Regards Asif R | 10,015 | 5 | 1 | Closed | Asif Mohammed | Testing | null | Clarification | null | null | null | null | 2019-11-12T18:18:52+05:30 | 2020-03-04T10:45:26+05:30 | null | null | null | null | null | Software Problem | Hi Asif Mohammed, Mail Notification Testing, Hi Asif Mohammed, Updating the status of this ticket as "Resolved" which is created few months ago for testing purpose. |
15 | Sent from my Samsung Galaxy smartphone. | 10,016 | 5 | 1 | Closed | Balaganapathi S | Other | null | Data Correction | null | null | null | null | 2019-11-12T18:19:37+05:30 | 2019-12-06T10:36:55+05:30 | null | null | null | null | null | Service Request | Hi Balaganapathi S, Thanks for connecting Adrenalin, Test Sent from my Samsung Galaxy smartphone. -------- Original message -------- |
16 | Hello i have problem in HR Foundation -- Regards Asif R | 10,017 | 5 | 1 | Closed | Asif Mohammed | Other | null | Configuration | null | null | null | null | 2019-11-12T18:23:16+05:30 | 2019-12-06T10:36:55+05:30 | null | null | null | null | null | Clarification | Hi Asif Mohammed, Testing on mail notification. Regards, Support |
17 | -- Regards Asif R | 10,018 | 5 | 3 | Closed | Asif Mohammed | Test | null | Configuration | null | null | null | null | 2019-11-12T18:28:08+05:30 | 2020-03-19T10:50:37+05:30 | null | null | null | null | null | Clarification | Hi Asif Mohammed, Testing on FD. Regards, Venkat |
18 | 10,019 | 5 | 1 | Closed | Asif R Mohammed | Other | null | Data Correction | null | null | null | null | 2019-11-12T18:32:55+05:30 | 2019-12-06T10:36:56+05:30 | null | null | null | null | null | Service Request | Hi Asif R Mohammed, Testing Adrenalin , Mail 2 | |
19 | null | 10,020 | 5 | 1 | Closed | ramohd@yahoo.com | null | null | Configuration | null | null | null | null | 2019-11-12T18:49:54+05:30 | 2020-03-19T10:50:39+05:30 | null | null | null | null | null | Service Request | Hi ramohd@yahoo.com, Testing Yahoo |
20 | null | 10,021 | 5 | 1 | Closed | ramohd@yahoo.com | null | null | Configuration | null | null | null | null | 2019-11-12T18:52:21+05:30 | 2020-03-19T10:50:40+05:30 | null | null | null | null | null | Clarification | Hi ramohd@yahoo.com, Testing for Yahoo mail., Hi ramohd@yahoo.com, Updating this ticket as Resolved which is created few months ago for testing purpose. |
21 | null | 10,022 | 5 | 1 | Closed | Asif R | Other | null | Configuration | null | null | null | null | 2019-11-12T18:56:49+05:30 | 2019-12-06T10:36:56+05:30 | null | null | null | null | null | Software Enhancement | Hi Asif R, Thank you for your response through Hotmail. , Test reply using mail ________________________________ |
22 | null | 10,023 | 5 | 1 | Closed | Asif R | Other | null | Data Correction | null | null | null | null | 2019-11-12T19:00:25+05:30 | 2019-12-06T10:36:57+05:30 | null | null | null | null | null | Software Problem | Hi Asif R, Thank you. |
23 | Sent from my Samsung Galaxy smartphone. | 10,024 | 5 | 1 | Closed | Balaganapathi S | Other | null | Configuration | null | null | null | null | 2019-11-12T19:00:59+05:30 | 2019-11-28T12:34:06+05:30 | null | null | null | null | null | Change Request | Hi Balaganapathi S, Testing for Mail Notification on Hotmail. |
24 | Regards, Vinod Excuse any typos; Sent from my iPhone. | 10,025 | 5 | 1 | Closed | Vinod Balan | Others | null | Data Correction | null | null | null | null | 2019-11-12T19:04:21+05:30 | 2019-12-06T10:36:57+05:30 | null | null | null | null | null | Software Problem | Hi Vinod Balan, Thank you Vinod Balan. |
25 | Hello Ravichandran, Thank you for reaching out to Freshdesk Support. We have logged a ticket in your name #4825796 - Conversation with Ravichandran Kanniappan on Editing agent profile One of our agents will be in touch with you shortly to help you with your request. Thank you for you... | 10,026 | 5 | 1 | Closed | Freshdesk Support | Fresh Desk query. | null | Configuration | null | null | null | null | 2019-11-13T12:34:26+05:30 | 2019-11-18T13:23:06+05:30 | null | null | null | null | null | Clarification | Hey Ravichandran, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details : Ticket Title : Conversation with Ravichandran Kanniappan on Editing agent profile Ticket URL: https://support.freshdesk.com/helpdesk/tickets/4825796 If you think the problem is not resol... |
26 | Hello Ravichandran, Thank you for reaching out to Freshdesk Support. We have logged a ticket in your name #4826006 - Conversation with Adrenalin Fresh Desk Admin on Editing agent email address One of our agents will be in touch with you shortly to help you with your request. Thank yo... | 10,027 | 5 | 1 | Closed | Freshdesk Support | Others for Fresh Desk query | null | Configuration | null | null | null | null | 2019-11-13T13:29:40+05:30 | 2019-11-18T13:22:48+05:30 | null | null | null | null | null | Clarification | Thanks for your time on chat today. Seems like you have stepped away and I’ve converted this chat into a ticket. Should you have any queries, feel free to get back to me and I would be happy to help. Check your ticket status - https://support.freshdesk.com/support/tickets/4826006 Regards, Keerthana Fre... |
27 | Hi Divya please clean up PMS goal for ECN 90924. Please confirm once done. | 10,028 | 5 | 3 | Closed | Rinoy Sebastin | clean up requested, hence done | null | Data Correction | null | Goal Management | null | null | 2019-11-14T15:45:11+05:30 | 2019-11-30T11:32:58+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10007, there are one more EMP need to clean up PMS ECN R05082, Hi Rinoy Sebastin, Request you to please join t... |
28 | Dear Valued Customer, Greetings from Freshworks! We are updating our policy around product subscriptions. You can read the revised Terms of Service here. This change in product subscription policy will come into effect from the next subscription renewal cycle for existing customers. In the meantime, please rea... | 10,029 | 5 | 1 | Closed | Billing | Mail from Fresh Thread | null | Data Correction | null | null | null | null | 2019-11-15T22:12:33+05:30 | 2019-11-18T15:19:57+05:30 | null | null | null | null | null | Change Request | null |
29 | Dear Team, As checked, user 90436 has raised the AR for date '2019-08-22 00:00:00.000', but the same is not reflecting in his RM's tray. Kindly check. regards, ravi. | 10,030 | 5 | 3 | Closed | Rinoy Sebastin | already ar has been raised | null | Configuration | null | Absence, Time and Attendance | null | null | 2019-11-18T16:59:51+05:30 | 2019-12-04T16:35:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to plea... |
30 | Dear Team, Kindly update below mentioned email ID’s in Pulse. ECN Email ID C36020 onboardingdesk@indusind.com C37468 onboardingdesk@indusind.com | 10,031 | 5 | 3 | Closed | Rinoy Sebastin | upload tempalte available | null | Configuration | null | Employee Information | null | null | 2019-11-21T17:59:10+05:30 | 2019-12-10T16:01:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to pleas... |
31 | Dear Team Please check and resolve this issue.While I was able to login, the app did not allow me to record my attendance -- attached is the screen shot and video of the issue. Can you look into this please. Emp ID: NJ9 Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: v... | 10,032 | 5 | 3 | Closed | Venkat V | Deployed the patch regard to internal systems error while login through mobile. | null | Patch Deployment | null | Absence, Time and Attendance | null | null | 2019-11-25T17:31:16+05:30 | 2019-12-13T17:00:50+05:30 | dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | null | null | Software Problem | Hi Venkat V, We will analyze the above issue regard to mobile attendance login for the onsite employees and update you the same. Thanks, Jay, Hi Venkat V, As per our mail communication and discussion over the call, we were working on the issues while logging in the Mobile Application. We have to deploy few ... |
32 | Hi Team, Please read the BRD and share the COST. Requirement introduction: Indusind bank need an one scheduler (windows or sql job or any other functionality) run on the daily basis. The scheduler Push the data from pulse db to CRMNextDB on daily basis. Source: Pulse DB ( SQL Server 2012) Destination: C... | 10,033 | 5 | 3 | Closed | Rinoy Sebastin | CR hence forwarding to customization team. | null | Service Request | null | null | null | null | 2019-11-25T18:14:36+05:30 | 2019-11-25T18:51:51+05:30 | null | null | null | dhivya.v@myadrenalin.com | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Hope the above mentioned CR on Schedulers is a Change request, hence we will forward the sa... |
33 | Dear Team Attendance Integration didnt happen for the below file. Showing absent as status. Please check and help. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 ----- Forwarded by Venkat V/HR... | 10,034 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2019-11-26T12:16:06+05:30 | 2019-12-14T11:33:46+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, As discussed due to transaction failure attendance integration scheduler was not executed for the date 22NOV219. Post which we have rescheduled the scheduler and attendance data is reflecting correctly on the attendance calendar. Kindly verify and let us the feedback. Thanks & Regards, Jayakrishnan.N... |
34 | Dear Team, Please do the changes wherever necessarily in the database to check donothire flag and reason. Emp ID: W5H Do not Hire: Yes Reason for Do not hire: Serious behavioral issues on the floor on the last working date reported by the managers. Emp ID: S19 Do not Hire: Yes Reason for Do... | 10,035 | 5 | 1 | Closed | Venkat V | Update done from backend | null | Service Request | null | Separation Management | null | null | 2019-11-27T10:42:44+05:30 | 2019-12-12T15:51:32+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Service Request | Hi Venkat V, From the above description we understood that we need to enable do not hire flag as yes and to add the reason for the above mentioned employee . We will do the required changes from the backend and update you the same. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Lim... |
35 | Dear Dhivya, unable to open the Pulse user : iblr16464 error attached for your reference | 10,036 | 5 | 3 | Closed | Rinoy Sebastin | need to verify the credentials with active directory | null | Configuration | null | Employee Information | null | null | 2019-11-27T11:33:25+05:30 | 2019-12-12T11:42:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions/folders/44000167924, Hi Rinoy Sebastin, Please verify the Login id of the employee such that whether it is... |
36 | Team, Please help...not able to change the associates attendance type as there are no options. Thanks & Regards Adrenalin Support Team Intellect Design Arena Limited “Queries only thro service desk tickets" From: Anand Gandeepan/HR/Intellect To: L1HRMXSupport/Intellect@Intellect Date: ... | 10,037 | 5 | 1 | Closed | L1HRMXSupport | null | null | Clarification | null | Job Structure | null | null | 2019-11-27T17:24:39+05:30 | 2019-12-13T11:44:47+05:30 | jayakrishnan.n@myadrenalin.com, venkat.v@intellectdesign.com | jayakrishnan.n@myadrenalin.com, venkat.v@intellectdesign.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi L1HRMXSupport, Request you to please navigate to Action reason role mapping and add reason type and action to corresponding role and so it will available in approvers screen. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems... |
37 | Hi Team, https://hrms.myadrenalin.com/candidateintellect/Redirectpage.aspx?companyid=INTELLECT Mail id - nicolajhayward@gmail.com Warm Regards, Peter Wilson | Human Resources | Intellect Design Arena t: +91 44 27435001 x 8082 | m: +91 8939865964 | VOIP: 8082 e: peter.wilson@intellectdesign... | 10,038 | 5 | 1 | Closed | Peter Wilson | null | null | Clarification | null | New Hire On-Boarding | null | null | 2019-11-28T12:59:30+05:30 | 2019-12-13T17:00:51+05:30 | venkat.v@intellectdesign.com, nithila.c@intellectdesign.com | venkat.v@intellectdesign.com, nithila.c@intellectdesign.com | venkat.v@intellectdesign.com, nithila.c@intellectdesign.com | null | null | Clarification | Hi Peter Wilson, From the above description we understood that employee who has submitted his education details in candidate portal got missing in pre joining validation form. We will check the above query and update you the same. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Lim... |
38 | Dear Team, Please change the intellect Logo in RAL letter 512 template. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 From: Peter Wilson/HR/Intellect To: Venkat V/HR/Intellect@Intell... | 10,039 | 5 | 1 | Closed | Venkat V | null | null | Service Request | null | Employee Information | null | null | 2019-11-29T12:56:39+05:30 | 2019-12-14T16:35:17+05:30 | peter.wilson@intellectdesign.com, jayakrishnan.n@myadrenalin.com | peter.wilson@intellectdesign.com, jayakrishnan.n@myadrenalin.com | peter.wilson@intellectdesign.com, jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, We have updated the New LOGO in RAL_Letter_512 template. Kindly check and revert us back for any clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Che... |
39 | Dear Dhivya, Please note that Pritam Puro (ECN : 57480) always had the access for executing this scheduler for Pay slips. It has suddenly stopped working. Regards, Akshay Jedhe | 10,040 | 5 | 1 | Closed | Rinoy Sebastin | Hope there would be discrepancy on system and server timings, also need to verify in scheduler log and recovery. | null | Configuration | null | null | null | null | 2019-11-29T14:02:17+05:30 | 2019-12-17T16:35:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&page=1&requested_by=0&wf_filter=all, Hi Rinoy Sebastin, We need to verify the respec... |
40 | Dear Dhivya, kindly check employee is facing error while updating account number on pulse for ECN IBL97656 | 10,041 | 5 | 3 | Closed | Rinoy Sebastin | data was available in pims queue dtl t | null | Data Correction | null | null | null | null | 2019-11-29T15:36:08+05:30 | 2019-12-27T12:34:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Dhivya, Also check for ECN : 98200 Regards, Chaitali, Hi Rinoy Sebastin, We were not able to view ... |
41 | Team, Employees who are serving notice period are unable to raise leave request. Kindly find below 2 ECN's who are facing the attached issues. 33216 66545 Kindly check on high priority, as today is LWD for ECN 33216 Regards, Chaitali | 10,042 | 5 | 4 | Closed | Rinoy Sebastin | leave has been already availed | null | Configuration | null | Absence, Time and Attendance | null | null | 2019-11-29T15:58:04+05:30 | 2019-12-14T17:34:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As discussed over the call, the leave can be availed by the employees during the notice period based... |
42 | Hi Team , Please user IBL35775 showing below accounts number in pulse that why user facing issue for claim. as per his comments he want 100025403322 account number should be show only and account 100064623624 s remove. ECN :IBL35775 | 10,043 | 5 | 1 | Closed | Rinoy Sebastin | delete through front end, transaction goes as pending by default hence updated the auto approval as yes. | null | Configuration | null | null | null | null | 2019-11-29T17:47:55+05:30 | 2019-12-17T11:35:48+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As discussed over the call, we were able to view two forms namely and both the forms loo... |
43 | User Received Comment: I'm Unable to raise the leave request. Im in notice period of 3 months as till now I have 6 leaves pending with me Attached is the print screen error ECN: IBL66545 | 10,044 | 5 | 4 | Closed | Rinoy Sebastin | application will verify the limit and then only allow to raise. | null | Configuration | null | null | null | null | 2019-11-29T18:27:58+05:30 | 2019-12-17T10:33:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As mentioned in the previous ticket # 10042 and as discussed over the call, the leave can b... |
44 | Dear Bala and Team, Another scenario for LTA eligibility. ID S6I. She joined in mid of Nov 17. and last FY, she was eligible for 50,000/- and she claimed the entire amount. The thing is she had raised twice in last FY. ( Normally, system should not allow to raise a second claim ). Because of that, though s... | 10,045 | 5 | 1 | Closed | Ns Rajesh | We have coorected the LTA eligibility from backend. | null | Data Correction | null | null | null | null | 2019-11-30T12:44:53+05:30 | 2019-12-17T17:35:34+05:30 | balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, venkat.v@intellectdesign.com, ask.adrenalin@myadrenalin.com | balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, venkat.v@intellectdesign.com | venkat.v@intellectdesign.com, ask.adrenalin@myadrenalin.com | null | null | Clarification | Hi Ns Rajesh, From the above description we understood that associate has raised LTA reimbursement twice last year. However system should not allow to raise twice. We will check for the same and share you the updates. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floo... |
45 | Dear Team Please help to resolve this issue. For SGT grade, family details are not mandatory. Still System request to enter the family details. Candidate Name: OshinMilind New joinee : today Onboarding . Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellec... | 10,046 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | New Hire On-Boarding | null | null | 2019-12-02T13:58:17+05:30 | 2019-12-17T15:35:00+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, As discussed you have confirmed that the issue is not from ourside and issue is from resumefox API and it is resolved now and we are marking the ticket a resolved. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystem... |
46 | We are getting cases where PT for monthly states like Maharashtra/ Karnataka is also getting wrongly calculated. Hence request you to kindly look into the same. Sample Settlement Case: 29562,35808,33712,37621 | 10,047 | 5 | 3 | Closed | Vicky Shah | line related to PT is being commented hence the issue occured | null | Clarification | null | null | null | null | 2019-12-03T11:21:01+05:30 | 2019-12-12T14:42:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Request you to please join the web ex link to analyze the query raised on "PT calculation for S... |
47 | Hi Dhivya, Below user facing login issue please look it on high priority IBLR20122 Regards Vishal | 10,048 | 5 | 4 | Closed | Rinoy Sebastin | hope sapce will be available for the employee after 1 st name | null | Data Correction | null | Employee Information | null | null | 2019-12-03T12:31:43+05:30 | 2019-12-18T13:36:55+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home |
48 | Dear Jay Please change the Resignation letter date as 1-July-2019 for the emp id; WD1 and share us. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 ----- Forwarded by Venkat V/HR/Intellect on 06-12... | 10,049 | 5 | 1 | Closed | Venkat V | Updated resignation letter date from backend. | null | Service Request | null | Separation Management | null | null | 2019-12-06T16:18:23+05:30 | 2019-12-21T17:34:01+05:30 | karthick.c@intellectdesign.com | karthick.c@intellectdesign.com | karthick.c@intellectdesign.com | null | null | Service Request | Hi Venkat V, As requested we have updated the resignation letter date as '01 JUL 2019' for the above mentioned employee. Kindly check and let us know the feedback. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. ... |
49 | Dear Team, Please help to generate Appraisal Comments Report for C#15 Oct 17 - Mar 18. Emp ID: TJ9 Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 This e-Mail may contain proprietary and ... | 10,050 | 5 | 1 | Closed | Venkat V | Report extracted from backend. | null | Service Request | null | null | null | null | 2019-12-06T16:26:00+05:30 | 2019-12-21T17:34:01+05:30 | sasikumar.m@intellectdesign.com | sasikumar.m@intellectdesign.com | sasikumar.m@intellectdesign.com | null | null | Service Request | Hi Venkat V, Please find the appraisal comments report for the associate 'TJ9' for C#15 Oct 17 - Mar 18 Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3... |
50 | Dear Team, The goal setting MIS shows an associate pending for approval in Theyagrajans(PK5) queue .. however he is not able to see anything pending. Pl see trail mail for details. Request look into it Thanks & Regards Adrenalin Support Team Intellect Design Arena Limited “Queries only thro servi... | 10,051 | 5 | 1 | Closed | L1HRMXSupport | null | null | Clarification | null | Goal Management | null | null | 2019-12-09T12:04:04+05:30 | 2019-12-31T18:34:41+05:30 | jayakrishnan.n@myadrenalin.com, venkat.v@intellectdesign.com | jayakrishnan.n@myadrenalin.com, venkat.v@intellectdesign.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi L1HRMXSupport, From the above description we understood that the associate who has submitted the GS and not available in the approvers queue. We will check the same and update you. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design... |
51 | Goal Setting has not been initiated. ECN : 98139 DOJ : 14-05-2018 | 10,052 | 5 | 3 | Closed | Rinoy Sebastin | need to check eligibility of employee. | null | Configuration | null | Goal Management | null | null | 2019-12-10T14:32:19+05:30 | 2019-12-26T18:34:42+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please check and ensure whether the employee is getting displayed in Review Det... |
52 | Dear Gerald We have sorted out the issue. If it shows you to login using demo please cancel it. Please go through page and click on forgot password to reset it. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.co... | 10,053 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2019-12-11T14:08:29+05:30 | 2019-12-30T10:00:55+05:30 | gerald.young@intellectdesign.com, rajasekar.s@intellectdesign.com, ask.adrenalin@myadrenalin.com | null | rajasekar.s@intellectdesign.com | null | null | Clarification | Hi Venkat V, We will the above query regard to mobile login issue of the above mentioned employee and update you the same. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – ... |
53 | Dear Jay For the emp ID , resignation notification didnt trigger to RM /HR . Getting Alert as :" Transaction is pending for your approval". Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 ----- For... | 10,054 | 5 | 1 | Closed | Venkat V | Record resignation triggered manually. | null | Clarification | null | Separation Management | null | null | 2019-12-11T16:36:00+05:30 | 2020-01-03T12:33:41+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, From the above description we understood that notification trigger has not happened for the above mentioned associate. We will check and update you the same. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot N... |
54 | Dear Team, Goal Setting is showing as pending with Manager for Ashwathkumar Venkatraman (F6D), however Manager's que is not reflecting the same. Manager (A4C) has sent his screen shot as below. Can you please check and clarify this issue. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Cor... | 10,055 | 5 | 1 | Closed | Venkat V | transaction failed and we have reprocessed from backend. | null | Clarification | null | Goal Management | null | null | 2019-12-12T14:04:21+05:30 | 2019-12-27T17:34:21+05:30 | null | null | null | null | null | Clarification | Hi Venkat V, We will check the above query regard to issue in GS and update you the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com... |
55 | Dear Team, IT clearance not triggered for the emp Id: NH8 Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 From: Peter Wilson/HR/Intellect To: IT.Asset/Intellect@Intellect, Venkat V/HR/In... | 10,056 | 5 | 1 | Closed | Venkat V | We have reprocessed the failed transaction. | null | Clarification | null | Separation Management | null | null | 2019-12-12T15:58:57+05:30 | 2019-12-27T17:34:21+05:30 | null | null | null | null | null | Clarification | Hi Venkat V, We will check the above query regard to issue in IT clearance trigger and update you the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishna... |
56 | ECN R19333 raised Regularization for 15th and 29th nov on 29 nov 2019. 1)For 15th nov user and his rm got the notification on mail of AR raise as well same has been approved by his RM but in pulse still showing he is absent on that day. 2)For 29th nov user and his rm got the notification on mail of AR raise ... | 10,057 | 5 | 1 | Closed | Rinoy Sebastin | unable to find the cause why the transaction has not been approved, requested the approver to reapprove the same. | null | Clarification | null | Absence, Time and Attendance | null | null | 2019-12-12T19:00:35+05:30 | 2019-12-28T10:33:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As discussed over the call with MS. Chaitali, we observed that the transactions is still showi... |
57 | Dear Team, Associate not able to update the contact detials . Getting below alert please check and revert. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 This e-Mail may contain proprietar... | 10,058 | 5 | 1 | Closed | Venkat V | Reprocessed the failed transaction. | null | Clarification | null | Transition Management | null | null | 2019-12-13T11:54:49+05:30 | 2020-01-03T12:27:45+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, We will check the above query regard to contact details and update you the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.co... |
58 | Dear Dinesh/Vignesh Hyderabad attendance are not reflecting in the system after 11.00 Clock .we are facing this issue frequently please check it immediately . After Re-running attendance integration scheduler by 11: 50, data are reflecting in the grid. Thanks & Regards Venkatesh V - CORP HR HR.Analy... | 10,059 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2019-12-16T12:17:52+05:30 | 2020-01-03T12:27:17+05:30 | dineshkumar.d@intellectdesign.com, peter.wilson@intellectdesign.com, prathab.r@intellectdesign.com, ram.kommineni@intellectdesign.com, sriram.kukunoor@intellectdesign.com, vignesh.admin@intellectdesign.com, shabeer.m@intellectdesign.com | null | peter.wilson@intellectdesign.com, prathab.r@intellectdesign.com, ram.kommineni@intellectdesign.com, sriram.kukunoor@intellectdesign.com, vignesh.admin@intellectdesign.com, shabeer.m@intellectdesign.com | null | null | Clarification | Dear Venkat / Vignesh / Dinesh, Shall we meet over the call today by 4 pm ?. Please confirm. Warm Regards, Prathab Seelan R | Team Admin | Intellect Design Arena t: +91 044 33418000 x 8854 | m: +91 9884073205 | VOIP: 8854 e: prathab.r@intellectdesign.com SIPCOT IT Park Siruseri, Chennai - 600130 ... |
59 | RD6 has raised the independent expense and the manager W5Z not able to approve the expense. Getting error as sorry error occurred while processing. | 10,060 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2019-12-16T17:30:37+05:30 | 2019-12-30T10:11:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, We will check the above query regard to manager not able to approve claim request and will upda... |
60 | Detail Description: attendance regularization report is not downloading ECN: r09733 | 10,061 | 5 | 4 | Closed | Rinoy Sebastin | report was getting downloaded | null | Configuration | null | Absence, Time and Attendance | null | null | 2019-12-17T20:22:38+05:30 | 2020-01-10T12:34:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Team, Awaiting revert. Kindly check and update on priority., Hi Rinoy Sebastin, Please provide us sometime, w... |
61 | Dear Jay Please delete the Old device ID from the DB. I am unable to login Adrenalin application into my mobile due to yesterday got new Emp ID Z8R and earlier Emp ID was X8I. Kindly check and fix this issue ASAP. Thanks & Regards Adrenalin Support Team Intellect Design Arena Limited “Queries only th... | 10,062 | 5 | 1 | Closed | L1HRMXSupport | null | null | Clarification | null | null | null | null | 2019-12-17T22:13:02+05:30 | 2020-01-03T11:33:39+05:30 | jayakrishnan.n@myadrenalin.com | null | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi L1HRMXSupport, From the above description, we understood that the employee id "Z8R " is unable to login in Mobile Application. We will analyze the query and then share the feedback with you., Hi, I am on Personal leave today. For any support related queries kindly publish a ticket in CSP portal (https://csp.mya... |
62 | You can now login to Freshchat using myadrenalincare.freshchat.com Hi there, Your account has been successfully migrated to domain myadrenalincare.freshchat.com. You can now login to your Freshchat account using this URL.If you are facing any trouble or have any questions regarding this, you can reply to this email and... | 10,063 | 5 | 1 | Closed | Team Freshchat | its working ryt now | null | Configuration | null | null | null | null | 2019-12-18T13:46:26+05:30 | 2020-01-03T17:34:03+05:30 | null | null | null | null | null | Clarification | Hi Team Freshchat, Thank you, will get back to you in case of any queries. |
63 | Team, Mobile clearance not trigger for the emp id; M7H, Please provide the clarification on why it was not triggered. All clearance was triggered as per the days we configured expect mobile clearance and also we have deactivated few clearances on Sunday night before schedular Runs (15-Dec). LWD : 17-Dec-2... | 10,064 | 5 | 3 | Closed | Venkat V | Clarification provided | null | Clarification | null | null | null | null | 2019-12-19T14:15:31+05:30 | 2020-01-06T15:05:45+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, From the above reported query we understood that mobile clearance has not triggered for the above men... |
64 | Dear Team Daily we are facing this issue. Data are not sync on 11 clock attendance Intergration schedular. We are manully running it to sync the data. Please find below Screen shot for yesterday Attendance data - 18th December 2019 and the same had Pasted in Server. Thanks & Regards Venkatesh V ... | 10,065 | 5 | 3 | Closed | Venkat V | We have created one more sub scheduler in 'Attendance Integration' scheduler to pick the missed out attendance data . | null | Clarification | null | Absence, Time and Attendance | null | null | 2019-12-19T15:27:39+05:30 | 2020-01-22T10:34:06+05:30 | null | null | null | null | null | Clarification | Hi Venkat V, Post analysis we understood that attendance integration scheduler which is supposed to run on 11am everyday however it fails to run on recent days because of that you are running it manually. We will check which the scheduler fails and update you the same. Thanks & Regards, Jayakrishnan.N Adr... |
65 | Pls check why goal setting reminder mails are going to empls who have joined after Sept 30, 2019 ECN: 97713 | 10,066 | 5 | 4 | Closed | Rinoy Sebastin | no emails from Pulse application | null | Configuration | null | null | null | null | 2019-12-19T17:20:16+05:30 | 2020-01-10T12:34:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, From the above description we understood that employees who have joined after sept 30 2019 ... |
66 | We want to confirm if we require the attached scheduler "Batch Data Upload" which is set to run every 15 minutes needs to be kept active or we can deactivate this? | 10,067 | 5 | 1 | Closed | Vicky Shah | scheduler can be inactivated if required. | null | Configuration | null | null | null | null | 2019-12-19T17:30:27+05:30 | 2019-12-26T11:33:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, We need to execute this Batch Scheduler only if we are doing batch upload. If not please deactiv... |
67 | We have found that the database schedulers did not run properly on 20th December 2019 night due to which it will effect current months payroll data. Kindly help in re-running the schedulers. | 10,068 | 5 | 4 | Closed | Vicky Shah | database backup got executed till 23rd Dec 2019 and hence the delay. | null | Configuration | null | Absence, Time and Attendance | null | null | 2019-12-23T10:24:27+05:30 | 2019-12-31T14:25:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, From the above description we understood that attendance cycle monthly schedulers did not execute... |
68 | Grace Time Scheduler not considering first sign-in of user for third late mark deduction. We have came across this scenario (ex: 31609) where the leave is deducted on his second late mark instead of third late mark. Note: This is an customized scheduler for HDFC SALES. | 10,069 | 5 | 3 | Closed | Vicky Shah | scheduler got delay due as backup got executed for 2 days. | null | Configuration | null | Absence, Time and Attendance | null | null | 2019-12-24T10:49:31+05:30 | 2020-01-24T10:26:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, From the above description we understood that grace time scheduler is not considering first sign ... |
69 | Team, Need to change the "General" shift-type start time as "9:30 AM" and end time as 6:30 PM". Once we change the shift timings with effective date as today, still late flag getting appeared for Past days, and also we need to set Late grace time as (00:05) - HH: MM and early grace time as (02:00)- HH: MM , these ... | 10,070 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2019-12-26T10:51:03+05:30 | 2020-04-17T18:50:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, From the above description we understood that you are changing shift start time as 9.30AM and end ... |
70 | Team, Request you to please change the LWD in the system for the ID: TV9 as 11-Oct-2019 | 10,071 | 5 | 2 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2019-12-26T10:56:17+05:30 | 2019-12-30T10:00:30+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As requested we have updated the LWD for the above mentioned associate as 11 OCT 2019. Kindly check... |
71 | Dear Team We have mapped Vijay (J8U) as project Director for the project code C26322 on 18-Dec-2019 , After manually triggering "Functional manager updation" scheduler only Project director details are reflecting correctly please check and ensure schedular works properly and also Requested you to move all i... | 10,072 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Timesheet Management | null | null | 2019-12-26T13:13:05+05:30 | 2020-01-03T12:26:30+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, From the above description we understood that you want us to check the scheduler 'Functional manager updation' works correctly and need to move all independent expense transaction Pending with X52 to J8U ID. We will work on the above query and update you the same. Thanks & Regards, Jayakrishn... |
72 | Dear Team, Total Hours is not showing correctly for date 20-Dec-2019 , associate had completed 9 Hours above ,Please check and do needful InTime OutTime Total Hours 11:33 20:57 (Early) 08:31 Emp id : N99 Emp name : Shailesh Mendon Thanks & Regards Venkatesh V - CORP HR HR.Analyt... | 10,073 | 5 | 3 | Closed | Venkat V | Clarification provided | null | Clarification | null | Absence, Time and Attendance | null | null | 2019-12-27T10:37:57+05:30 | 2020-01-25T11:50:33+05:30 | null | null | null | null | null | Clarification | Hi Venkat V, From the above description we understood that above mentioned associates total hours is not showing correctly. We will check the same and update you. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | ... |
73 | Daer Team, Associate (JL9) goal setting transaction not getting displayed in Manager(D3S) queue. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 This e-Mail may contain proprietary and c... | 10,074 | 5 | 3 | Closed | Venkat V | Reprocessed failed transaction. | null | Data Correction | null | Goal Management | null | null | 2019-12-30T09:56:48+05:30 | 2020-01-03T12:28:49+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Software Problem | Same issue, Associate ID: N67 Manager ID: B8N Associate ID: Q6S,Qc6,S3L,S7F,T4Q, X4H,YX9 Manager ID: B6Z, Hi Venkat V, From the above description we understood that associates who had submitted their GS is not available in approvers queue. We will check the same and update you. Thanks & Regards, Jayakrishn... |
74 | Dear Team Please change the LWD as 31st Dec 2019 for the below ID. YL7 ,YL6 This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to dele... | 10,075 | 5 | 3 | Closed | Venkat V | LWD updated from backend. | null | Service Request | null | Separation Management | null | null | 2020-01-03T12:39:53+05:30 | 2020-02-06T17:23:28+05:30 | null | null | null | null | null | Service Request | Missed out to Include 1 ID, Please inculde this ID WX9 - 31-Dec-2019, Hi Venkat V, We will update LWD for the above mentioned associate and update you the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Par... |
75 | Dear team We are facing this issue again and again. Associate has done sign in and not able to do signout in the system. Hence his signout is showing as autosign out. Please check and resolve asap. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.co... | 10,076 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-01-03T12:51:14+05:30 | 2020-01-18T19:34:46+05:30 | dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, From the above description we understood that the above mentioned associate is not getting signout option enabled even if he had sign-in using mobile app. We will check the same and update you. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect De... |
76 | Thanks & Regards Adrenalin Support Team Intellect Design Arena Limited “Queries only thro service desk tickets" From: Karthick C/iGTB/Intellect To: L1HRMXSupport/Intellect@Intellect Cc: Lokesh Bhojane/iGTB/Intellect@Intellect Date: 30-12-2019 12:49 Subject: Re: Fw: Goal Setting 19... | 10,077 | 5 | 1 | Closed | L1HRMXSupport | GS data was missed in master table. We have moved the data from history table to master. | null | Clarification | null | Goal Management | null | null | 2020-01-06T11:28:43+05:30 | 2020-01-21T12:36:44+05:30 | venkat.v@intellectdesign.com, jayakrishnan.n@myadrenalin.com | venkat.v@intellectdesign.com | jayakrishnan.n@myadrenalin.com | null | null | Software Problem | Hi L1HRMXSupport, Post analysis we understood that the assocaites data was not available in the master table. Post which we have done the required changes and now the transaction is available in approvers queue. Kindly check the same and let us know the feedback. Thanks & Regards, Jayakrishnan.N Adrenalin eS... |
77 | Team, In Record Resignation Intimation mail, " Remarks" bookmark Coming as Blank .Please Check and fix it and also please help to bring "Description of Reason" as bookmark in Record Resignation Intimation Mail | 10,078 | 5 | 3 | Closed | Venkat V | W have added comments bookmark. | null | Service Request | null | Separation Management | null | null | 2020-01-06T14:44:41+05:30 | 2020-01-24T19:50:51+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi Venkat V, From the above description we understood that 'Remarks' bookmark is coming as blank in record... |
78 | Dear jayakrishnan Paygroup not getting displayed in employee creation form. Please check and resolve at the earliest. Today he is onboarding. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 82... | 10,079 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Compensation Management | null | null | 2020-01-06T15:28:17+05:30 | 2020-01-09T15:18:39+05:30 | jayakrishnan.n@myadrenalin.com | null | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, As discussed request you to please create a new position 'senior software engg' which is not mapped in compensation template hence pay group is not reflecting in employee creation form. Kindly check and let us know for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eS... |
79 | Dear Team, Below associates goal status showed as Approved, when we checked today in goal setting status report showing as pending with self. Self goal status showing as Saved after clicking on self goal to resubmit the Submit is not enabled. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | ... | 10,080 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Goal Management | null | null | 2020-01-08T12:28:55+05:30 | 2020-01-25T11:50:34+05:30 | null | null | null | null | null | Software Problem | Hi Venkat V, From the above description we understood that the status of the Goal Setting differs between the reports and the GS form. We will analyze the same and share our feedback with you., Hi Venkat V, As discussed GS of above mentioned employee was approved on '08Jan2020'. Kindly check and let us know for ... |
80 | Dear Team, Please note that there are only 3 separation transactions pending in the workflow of ZHR, ECN : 45328 under 'Forms pending for approval' page but the drop down number says 4 in the list. Please check if there is a queue issue or he is not able to see the 4th transaction. Regards, Chaitali | 10,081 | 5 | 3 | Closed | Rinoy Sebastin | older transactions | null | Configuration | null | Separation Management | null | null | 2020-01-08T14:39:17+05:30 | 2020-01-28T16:49:47+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please join the below link to analyze the query raised on "Forms Pending for appr... |
81 | We are not able to get below ID in Separation Tracker Consolidated report under Separation NDC template name. Please check and provide the separation tracker for the below two case. U8A Sivagayatri Namburu NJ 31-Jan-19 #N/A VH5 Santosh Kumar Thiruvanagiri Hitech City 15-Feb-19 #N/A | 10,082 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-01-10T10:08:25+05:30 | 2020-01-29T10:53:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, From the above description we understood that in Separation Tracker Consolidated report under Sepa... |
82 | Team, Request your support to include Shift timings in clock in clock out report. | 10,083 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-01-13T09:46:47+05:30 | 2020-01-29T15:54:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will check the same with our internal team and will provide you the feedback on t... |
83 | Dear Dhivya, Mr. David Change the DOJ from 23rd Dec '19 to 26th Dec '19 of below user. Hence attendance date is showing as absent for 23rd & 24th & 25th. Please remove the absent on that and confirm. ECN: R20552 regards, ravi. | 10,084 | 5 | 1 | Closed | Rinoy Sebastin | due to DOJ changes | null | Data Correction | null | Absence, Time and Attendance | null | null | 2020-01-13T15:13:26+05:30 | 2020-02-04T17:49:45+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, It is not feasible to c... |
84 | kindly check employee is facing error while updating account number on pulse for ecn 100041. Account number already exist. | 10,085 | 5 | 4 | Closed | Rinoy Sebastin | transaction in wfspimsqueue | null | Data Correction | null | null | null | null | 2020-01-14T16:54:02+05:30 | 2020-01-29T17:54:58+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions, , Hi Rinoy Sebastin, This ticket has been resolved by me and updated on 14th Jan 2020. Hope the response pr... |
85 | Dear Team, Kindly look into the same, since employee has already approved the below transaction on 31st Dec’19 still he is receiving below reminder mails. ECN: ibl6930 note : please close asap | 10,086 | 5 | 4 | Closed | Rinoy Sebastin | double submission transactions | null | Data Correction | null | null | null | null | 2020-01-14T19:39:44+05:30 | 2020-03-12T13:48:58+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, We have shared the session and received the connectivity from Indusind. Please provide u... |
86 | Can you please help me with issue.. while doing the transaction getting error as below.. is it coz of effective date.. can yu please check and revert.. Venkatesh V HR Analytics & HRIS CORP HR Sent from IBM Verse Ravindra Naling --- Re: INR Refitment -Naveen Challa C53 --- From: "Ravindra Naling" <ravindra.naling@intell... | 10,087 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Employee Information | null | null | 2020-01-16T11:41:47+05:30 | 2020-02-05T15:51:52+05:30 | dhivya.v@myadrenalin.com | null | null | null | null | Clarification | Hi Venkat V, Please provide us sometime, we will call you and get the required input and try simulating the above scenario in Employee Movement form for the respective employee., Hi Venkat V, Post analysis we found that the associates contract_end_date was wrongly updated as 01-01-1900 in backend . It might be wro... |
87 | Hi Dhivya, Lots of user received the Goal Setting confirmation mail that is his /her RM approved Goal Setting for FY 19-20. In wfs_formhistory table showing actionId is A . but in PMS_NEW_EMP_REV_MASTER_T table showing EMP_REV_STATUS as S. because in GS report status is showing as “Not initiated” and user rece... | 10,088 | 5 | 4 | Closed | Rinoy Sebastin | data deleted based on requisition | null | Clarification | null | Goal Management | null | null | 2020-01-20T13:13:41+05:30 | 2020-02-04T17:49:45+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We have initiated the Zoom session, please provide us sometime, we will analyze the query r... |
88 | We have recieved one observation for few employees who is getting less or more Arrears Days with respect to the respective month LOP Days. Sample employees as given below; 25006 - difference in Nov (more) and Dec (less) month | 10,089 | 5 | 3 | Closed | Vicky Shah | need to deploy patch, currently done the clean up | null | Data Correction | null | null | null | null | 2020-01-22T17:24:44+05:30 | 2020-02-18T10:50:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, From the above description we understood that for some of the employees are getting difference in... |
89 | We have to re-run the attendance schedulers and payroll integration scheduler again since the attendance for few employees did not get captured before cutoff date. Kindly help in re-processing the schedulers for Jan 2020 payroll. | 10,090 | 5 | 4 | Closed | Vicky Shah | Attendance data pushed post cut off date | null | Configuration | null | Absence, Time and Attendance | null | null | 2020-01-23T15:15:10+05:30 | 2020-01-24T10:25:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, We have received the connectivity from HDFC, we will rerun the Attendance schedulers and share t... |
90 | Team, Request you to change the effective from date as 15 Jan 2020 for below associates ID for the transaction dt 21 Jan. Associate Names : Dhandayuthapani Sridharan (B3U) (T2xx) Srinivasan B (B4Z) (T2xx) Charani (V33) (T1xx) based on this offshore salary as to processed correctly. hence updated this ... | 10,091 | 5 | 4 | Closed | Venkat V | Effective from Updated from backend, | null | Service Request | null | null | null | null | 2020-01-24T11:27:48+05:30 | 2020-02-08T17:49:22+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, From the above description we understood that for the above mentioned associates we need to change... |
91 | Sequence of Current month and previous month Payslip for all employees is not in correct order. In the attached sample payslip, BONUS and LTA should not be in top as per the component sequence order. | 10,092 | 5 | 1 | Closed | Vicky Shah | correction done in payslip breakup procedure | null | Patch Deployment | null | null | null | null | 2020-01-24T16:41:11+05:30 | 2020-02-22T15:49:02+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Request you to please join the zoom link shared over the mail to analyze and resolve the query r... |
92 | Dear team Associate has completed his goal setting form and got approved. Please attachement below for your reference. However while opening self appraisal form getting error to complete the goal setting . Request you to please check and rectify this asap. | 10,093 | 5 | 4 | Closed | Venkat V | Template is not mapped in 'Template section visibility' | null | Service Request | null | Goal Management | null | null | 2020-01-28T12:21:33+05:30 | 2020-02-12T18:52:47+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, From the above description we understood that employee whose GS is approved , but still in self ap... |
93 | Dear team Associate has completed his goal setting form and got approved. Please attachement below for your reference. However while opening self appraisal form getting error to complete the goal setting . Request you to please check and rectify this asap. Thanks & Regards Venkatesh V - CORP HR HR... | 10,094 | 5 | 1 | Closed | Venkat V | null | null | null | null | null | null | null | 2020-01-28T12:58:36+05:30 | 2020-01-28T14:43:28+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | null |
94 | Dear team As discussed , request your help in capturing the total hours issue even while raising attendance regularization, Total Hours capturing should be based on first signin & Last signout only. Thanks & Regards Adrenalin Support Team Intellect Design Arena Limited “Queries only thro service desk t... | 10,095 | 5 | 1 | Closed | L1HRMXSupport | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-01-28T15:34:21+05:30 | 2020-02-12T18:52:48+05:30 | dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi L1HRMXSupport, Post discussion with Ms.Dhivya the “minimum in time and the maximum out time” will be captured in the report as per the functionality. The above mentioned employee has signed in by 9:24 AM, however forgot to sign out for the respective date, due to which ‘Auto sign out’ has happened. Hence... |
95 | Team, Exit team (F2F) unable to deactivate the below employee id in Adrenalin.Though they have reassign role player to NS4 , still getting alert to reassign his role to someone. I have tried to reassign role player (10.30 am today) to NS4 but still showing as Role name in the form after refreshing. Please check and... | 10,096 | 5 | 4 | Closed | Venkat V | Role id is not mapped in backend table. | null | Data Correction | null | Separation Management | null | null | 2020-01-29T10:36:27+05:30 | 2020-02-13T10:03:29+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, From the above description we understood that even if you do reassign role player to NS4, the sys... |
96 | Dear Team In Qcr109 Global Resource List schedular report for the below IDs, Yesterday's Reporting manager had been updated in the system to Hari KV( EMP iD - A2W) its showing as blank and also Project Function & Project SBU/SPU also not get synced in.I request you to please check and correct it. STAFFID... | 10,097 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-01-29T12:53:19+05:30 | 2020-02-13T10:03:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, From the above description we understood that updated RM is not showing in QCR 110 report. We w... |
97 | Dear Team Request you to please confirm who made the entry for "Salary From Previous Employment". 35 Salary from previous employment (0.00) | 10,098 | 5 | 3 | Closed | Venkat V | clarification provided by whom transaction was updated | null | Configuration | null | null | null | null | 2020-02-03T10:45:22+05:30 | 2020-02-13T10:02:16+05:30 | null | null | null | balakumaran.v@myadrenalin.com | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, , Hi Venkat V, Post analysis, we observed that the ECN Y67 has updated the declaration on "2020-01-14 09:02:18.78... |
98 | Dear Team, I request you to please resolve this issue at the earliest.Admin clearance not getting displayed in approve (C5R) queue. Emp id: A12 | 10,099 | 5 | 3 | Closed | Venkat V | transaction got deadlocked | null | Configuration | null | null | null | null | 2020-02-03T11:02:49+05:30 | 2020-02-13T09:45:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed over the call, the employee clearance transaction raised for A12 doesn't get displaye... |
99 | Team Request you to change LWD of below mentioned Absconding cases to 31-Dec-2019. | 10,100 | 5 | 3 | Closed | Venkat V | Updated LWD from backend. | null | Service Request | null | Separation Management | null | null | 2020-02-03T13:30:25+05:30 | 2020-02-04T11:54:40+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will update the LWD for the above mentioned associate and share the updates with you. T... |
100 | Team I request you to move below activity clearance transaction to Y88 (Anand iyer). Please call me once moved. Employee ID Employee Name Separation Type Activity Name Actual Relieving date Reporting To Raised On x T5D Ankit Patwa ... | 10,101 | 5 | 3 | Closed | Venkat V | Updated Actor from backend | null | Service Request | null | Separation Management | null | null | 2020-02-04T10:33:37+05:30 | 2020-02-13T09:46:14+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we have moved the admin clearance activity from 'C5R' to 'Y88' for the above mentione... |
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