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101 | Team, Need help to configure resignation workflow with separation type. Please help if feasible in product | 10,102 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-04T11:49:16+05:30 | 2020-02-23T17:49:45+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will check the feasibility for the above requirement to have input based workflow ... |
102 | Hi Dhivya, user(HR) uploaded PF data for 151 employees today. HR able to see the data for only his id(5105) but I am not able to see other. I wish know whether data is uploaded properly and for all employees. HR checked in his case and his is able to see that data is updated for only him. Template name tho... | 10,103 | 5 | 4 | Closed | Rinoy Sebastin | uploaded data was visible | null | Configuration | null | Employee Information | null | null | 2020-02-06T13:09:18+05:30 | 2020-02-21T19:53:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, The data uploaded for 150 employees are visible as communicated through the mail. Request you ... |
103 | Dear Dhivya/Team, Kindly find the print screen of employee gratuity HR form on pulse , wherein the amount is not reflecting in gratuity Eligible column. ECN :43440 Regards, Chaitali | 10,104 | 5 | 3 | Closed | Chaitali | as per the select condition the value gets retrived. | null | Configuration | null | null | null | null | 2020-02-07T14:50:48+05:30 | 2020-02-25T11:51:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: "[\"44001781746\"]" referrer: https://myadrenalincare.freshdesk.com/support/tickets created_by: 2043057704155 time: 2020-02-07 14:50:48 +0530, Hi Chaitali, Please provide us sometime... |
104 | Team, Request you to please change the 85 to 53 days in approver comments. please refer to the screenshot. Notice period is waived off instead the pending notice of "85" days need to be paid to the associate as a part of his final settlement. EMp ID: DA4 | 10,105 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-02-07T15:45:25+05:30 | 2020-02-13T09:45:29+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will update the approver comments from backend and will update you the same . Thanks & Rega... |
105 | Team, D2M belongs iGTB LOB and mapped with iGTB OU only, but he is getting all associates data in the Appraisal status report. | 10,106 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-10T11:53:59+05:30 | 2020-02-28T19:56:37+05:30 | dhivya.v@myadreanlin.com | dhivya.v@myadreanlin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, From the above description we understood that associate belongs iGTB LOB and mapped with iGTB ... |
106 | Team, Associate not able to register in mobile. I tried to remove his device ID from "Mobile Request Authorization" still associate getting error as "Device already registered". | 10,107 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-10T12:08:37+05:30 | 2020-02-13T09:45:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, X4G - emp ID, Hi Venkat V, As discussed we will check the above query regard to employee not able to register t... |
107 | Dear Team, User is getting 'Record already exists error' while updating account number, kindly check. ECN:100251 A\C no.: 159673197731 | 10,108 | 5 | 3 | Closed | Rinoy Sebastin | transaction existed in queue | null | Data Correction | null | null | null | null | 2020-02-10T13:50:36+05:30 | 2020-02-25T15:54:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10085, Dear Team, Same issue for belo... |
108 | Salary not credited (ECN - 100251) In pulse its showing record already exists please update on urgent basis, , | 10,109 | 5 | 4 | Closed | Rinoy Sebastin | existed in bank details | null | Data Correction | null | null | null | null | 2020-02-10T15:30:51+05:30 | 2020-04-10T12:48:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please update the bank details of the employee now and let us know your feed... |
109 | Team, Request you to please move below admin clearance to the mentioned ID. Employee ID Employee Name Location Assigned to M3T Parul Pandey Goregaon C5R SC7 Arpit Jaiswal Goregaon C5R XL7 Amit Mukesh Vyas Thane C5R... | 10,110 | 5 | 4 | Closed | Venkat V | Updated from backend | null | Service Request | null | Separation Management | null | null | 2020-02-10T17:03:49+05:30 | 2020-02-13T10:01:16+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi Venkat V, As discussed we will update the actor for activity clearance from backend and update you the ... |
110 | Team, Request you to change the LWD as 31-Jan-2020 for the emp Id: S6L | 10,111 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-02-11T10:52:00+05:30 | 2020-02-13T10:00:23+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will update the LWD for the above mentioned employee and update you the same. ... |
111 | We would require a separate report for Inactive associates in below report name. Please check and revert. FBP Master Offshore- Online_2308 | 10,112 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-11T12:03:53+05:30 | 2020-02-27T19:50:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to get the Inactive employees in 'FBP Master Offshore- Online... |
112 | Team, In self appraisal form , we are getting new alert while submitting the form. Please check and resolve. | 10,113 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Goal Management | null | null | 2020-02-13T10:09:11+05:30 | 2020-02-19T10:05:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=2, Hi Venkat V, We will check the above new validation displaying on self appraisal form and update you ... |
113 | Team, Please clarify the purpose & any condition/Logic of the below schedular. "RIF Unapproved notification to IDM" | 10,114 | 5 | 3 | Closed | Venkat V | Configuration | null | Clarification | null | Separation Management | null | null | 2020-02-13T15:32:48+05:30 | 2020-03-31T13:02:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will check the above query regard to check the purpose of the scheduler 'RIF Unapp... |
114 | Team, Request you to please clarify how does self has modified the resignation. Does self can modify their resignation ? | 10,115 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Separation Management | null | null | 2020-02-14T11:25:53+05:30 | 2020-03-26T19:49:44+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to whether the employee is able to modify his rresignation ... |
115 | Team Below associate RM9 is full-time employee, we are getting his name in contract end date reminder. please check and resolve the issue. | 10,116 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-17T10:00:07+05:30 | 2020-02-19T09:55:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, From the above description we understood that employee "RM 9 " is a full time employee, howeve... |
116 | Dear Team, As observed, employee is unable to Submit Goal Setting , as 1 goal is still reflecting in In Progress status. Kindly check the disconnect. Screenshot attached,for your reference. ECN: 49878 Regards, Chaitali | 10,117 | 5 | 3 | Closed | Rinoy Sebastin | Need to verify | null | Data Correction | null | Goal Management | null | null | 2020-02-17T15:38:14+05:30 | 2020-03-07T16:49:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10088, Hi Rinoy Sebastin, Request you to please join the below link with reference to the query raised on Goal Sett... |
117 | Team, Request you to provide the Emp ID list which was rejected by F2F on 19 Feb. | 10,118 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-20T10:24:03+05:30 | 2020-03-06T14:55:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we have provided you the employee id's for whom 'F2F' has rejected. Kindly check and r... |
118 | Employee Vertical Report is not working | 10,119 | 5 | 2 | Closed | Vicky Shah | since server migration has happened will intially try removing cookies and verify the same | null | Clarification | null | null | null | null | 2020-02-20T10:34:33+05:30 | 2020-03-09T09:37:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.106 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, As discussed over the call request you to please delete the cookies from your end (browser and D... |
119 | Team, One of Recruitment member(Y1V) has access to "Earnings Allowance Upload" template in data upload . Now its not reflecting request your help at the earliest. | 10,120 | 5 | 3 | Closed | Venkat V | new module being added and the upload is tagged to that module. | null | Clarification | null | null | null | null | 2020-02-20T12:28:38+05:30 | 2020-03-27T12:49:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We are working on the above query regard to data upload is not accessible for Recruitment member a... |
120 | Hi Team, User Abhijit Kar, 96903 has submit wrong goal and same has been approved by his RM now his is not able to edit. can you please delete(clean) goal for FY 19-20. so he can enter correct. Regards Vishal | 10,121 | 5 | 4 | Closed | Rinoy Sebastin | clean up done based on requisition | null | Service Request | null | Goal Management | null | null | 2020-02-20T13:23:08+05:30 | 2020-03-06T17:54:33+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Request you to please join the below link to resolve the query raised on "Goal Setti... |
121 | null | 10,122 | 5 | 3 | Closed | Venkat V | discrepancy in mapping in multiple forms and hope manual update has happened | null | Configuration | null | Separation Management | null | null | 2020-02-21T11:53:56+05:30 | 2020-03-27T11:48:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Team, S72 clearance not getting displayed in Sachin (C5R) queue. Please check and resolve at the earliest., We ... |
122 | Team, Request you to change the LWD for the below ID as 06-Jan-2020 EMPID: Z5N | 10,123 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-02-21T14:39:32+05:30 | 2020-03-07T17:48:13+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We have updated the LWD for he above mentioned associate. Kindly check and revert us for further c... |
123 | Team, Q5A not able to approve self-appraisal of his reportess (ID: R7P) and also his transaction showing as pending in his manager queue, but his manager (AD6) has approved still showing as pending.Please resolve this issue at the earliest. | 10,124 | 5 | 4 | Closed | Venkat V | We have deployed DLL to address the issue. | null | Patch Deployment | null | Goal Management | null | null | 2020-02-24T09:34:27+05:30 | 2020-03-11T14:49:46+05:30 | dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Kindly check whether its because of special character entered by associate. I hope this was fixed in an earlier ... |
124 | Hi Dhivya, While updating account number user facing ‘Record already exits’ issue . Please check we will raise the ticket for the same. ECN : IBL101394 Regards Vishal | 10,125 | 5 | 4 | Closed | Rinoy Sebastin | entry retained in pims queue | null | Data Correction | null | null | null | null | 2020-02-24T13:42:01+05:30 | 2020-03-12T13:48:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, From the above description we understood that while updating account number of the above... |
125 | Dear Dhivya, Need to resubmit already approved goal sheet for fy 19-20. for ECN 80869 Regards, Akshay Jedhe | 10,126 | 5 | 3 | Closed | Rinoy Sebastin | null | null | Service Request | null | Goal Management | null | null | 2020-02-24T13:51:29+05:30 | 2020-03-11T16:51:48+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Divya, as observed user has submitted goal setting and also approved by his RM. now he want to make so... |
126 | Dear Team, User trying to set goal at pulse for FY 19-20 but the pulse show Goal has been approved already.(stated goal was of year FY 2018-19 for designation of Credit analyst) Regards Vishal balkawade | 10,127 | 4 | 1 | Resolved | Rinoy Sebastin | null | null | Service Request | null | Goal Management | null | null | 2020-02-24T14:28:08+05:30 | 2020-02-25T17:21:48+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We will send you a webex connection to work to above query regard to issue in goal settings... |
127 | Dear Team , As observed, in Attendance calendar ECN : 40669, 14th Feb is reflecting Absent , even post AR is approved. AR was raised as Time Based from 06:00- 19:00. Regards, Chaitali | 10,128 | 5 | 4 | Closed | Rinoy Sebastin | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-02-24T15:21:18+05:30 | 2020-03-11T15:51:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/search/tickets?term=REQ3217029&authenticity_token=pc80BjHnkQdnt7Q0CdypeK3K%2Fxcv7Hh419pJignguGE%3D, Hi Rinoy Sebastin, ... |
128 | Team, For the below associates, bank details are not getting displayed "QCR088 Payroll" Report. A01 HV1 U88 UQ5 VY1 X2K Y1U Y7B Y8N YJ4 | 10,129 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-24T15:53:34+05:30 | 2020-03-13T10:48:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to issue in QCR report and update you the same. ... |
129 | Hi Team, Goal setting showing a goal twice and hence total is more than 100. status : pending for approval User ECN :ibl84631 Regards Vishal | 10,130 | 5 | 4 | Closed | Rinoy Sebastin | null | null | Service Request | null | Goal Management | null | null | 2020-02-25T13:40:13+05:30 | 2020-03-11T17:51:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Kindly join the provided connection to work on the above query regard to issue in goal ... |
130 | Dear Dhivya , We are unable to raise partial leave cancellation for PL raised on 15th & 16th Jan’20, please find below screenshot. ECN : 85658 Even tried after configuration changes. Please check disconnect and confirm. Regards, Chaitali | 10,131 | 5 | 4 | Closed | Rinoy Sebastin | transaction moved to failed in queue process history | null | Data Correction | null | null | null | null | 2020-02-26T14:46:17+05:30 | 2020-03-12T16:49:30+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, We have received the connectivity from Indus ind. Please provide us sometime, we will analyze the... |
131 | Team, Please check and resolve the issue. S7L - pending transaction not getting displayed in the queue. | 10,132 | 4 | 4 | Resolved | Venkat V | null | null | Data Correction | null | Goal Management | null | null | 2020-02-27T18:31:27+05:30 | 2020-02-27T19:23:14+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/search/tickets?term=S7L&authenticity_token=VFLtCRD0Fp4wKyDbfjrac%2FcrLk29aEAqEBRKM2ydj4M%3D, Hi Venkat V, We have... |
132 | Team, It is showing that Lara(W5Z) have a Leave Cancellation request but it isn’t visible! | 10,133 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-02-28T15:56:08+05:30 | 2020-03-14T17:49:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to the wrong count showing in forms pending for approval and ... |
133 | Dear Team please check and update who updated the last salary changes in system for Jyoti Singh_YY5. | 10,134 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-02T16:00:45+05:30 | 2020-03-18T12:50:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to who has updated the last salary changes in system for emp ... |
134 | Dear Dhivya , Kindly check and provide solution for the same at earliest , as discussed , employees aren't able to raise leave (Type : SL) with document. ECN : 48514 and 22073 Regards, Chaitali | 10,135 | 5 | 3 | Closed | Rinoy Sebastin | hope due to special characters in attached pdf | null | Configuration | null | null | null | null | 2020-03-03T10:54:01+05:30 | 2020-03-19T10:50:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Post discussion with Ms. Chaitali over the call, we understood that an alert message is getting dis... |
135 | Detail Description: employee is facing error while updating account number on pulse ECN: 101002 | 10,136 | 5 | 1 | Closed | Rinoy Sebastin | transaction in pims queue | null | Data Correction | null | null | null | null | 2020-03-03T19:54:04+05:30 | 2020-03-20T14:50:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Team, Awaiting revert on this., Hi Rinoy Sebastin, Request you to please join the below link to resolve t... |
136 | Team, Please change the LWD in system as 23-Jan-2020 for the employee ID: Z42 | 10,137 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-03-04T09:29:40+05:30 | 2020-03-20T11:49:13+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will update the LWD for the above mentioned employee and share the updates with you. Thanks... |
137 | Team, We are facing sync issue, Transaction details are not reflecting correctly in employment details form. | 10,138 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-05T10:26:44+05:30 | 2020-03-26T18:50:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Emp ID: A41 attendance type: Security Card changes done in 20-Feb, but still showing as Desk/Mobile. Please check a... |
138 | In user goal setting bucket showing last year goal setting and he not able to submit only reset button appear please clean the goal setting of ECN 56153. Regards Vishal | 10,139 | 5 | 4 | Closed | Rinoy Sebastin | null | null | Configuration | null | Goal Management | null | null | 2020-03-05T12:29:20+05:30 | 2020-04-01T08:51:33+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10136, Hi Rinoy Sebastin, Request you to please join the below link to do the clean up on Goal Setting. ... |
139 | Dear team, Sick Leave APAC balance showing is different from Leave request balance. Request your help to fx this. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information and... | 10,140 | 4 | 4 | Resolved | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-05T16:01:15+05:30 | 2020-03-06T11:23:23+05:30 | jayakrishnan.n@myadrenalin.com | null | null | null | null | Clarification | Hi Venkat V, Post analysis we understood that for the above mentioned employee for leave type SL APAC , 9 leaves where moved to PP balance as the configuration 'Reinitialize Balance Every year' was enabled as 'Yes' in past years and hence that balance was carried out and showing in leave balance report as closing b... |
140 | Team, Senior associates are not able to login in IOS Mobile device. Please check and resolve at the earliest. | 10,141 | 5 | 4 | Closed | Venkat V | null | null | Data Correction | null | null | null | null | 2020-03-09T10:58:57+05:30 | 2020-03-24T11:49:35+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, even for android users. Please resolve at the earliest., Hi Venkat V, As discussed we are checking the above is... |
141 | Team I have configured leaves that needs to be credited yearly (Jan) only but Please clarify how to configure credit leaves for movement associates. For Exp: If associates move from India to Portgual on June how do we configure and credit pro rata leaves. | 10,142 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-09T11:07:22+05:30 | 2020-03-26T18:50:32+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will check the configurations regard to leave credit for movement employees and sh... |
142 | Dear Team, as checked there is no sign out pending for below user but still he is not getting attendance pop up to mark the attendance. ECN:66652. regards, ravi. | 10,143 | 5 | 1 | Closed | Rinoy Sebastin | need to try signing in | null | Configuration | null | null | null | null | 2020-03-09T15:13:13+05:30 | 2020-03-26T15:52:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We were unable to sc... |
143 | Dear Team, Below user is not able to marked the custom shift(i.e. from 9:30 to 6:30) of his reportees Please find below screenshots for your reference. regards, ravi. | 10,144 | 5 | 1 | Closed | Rinoy Sebastin | shift not mapped in group master | null | Configuration | null | null | null | null | 2020-03-09T16:38:11+05:30 | 2020-03-26T15:52:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We were unable to sc... |
144 | Hi Team, User need to clean his goal setting . Old Goal Sheet approved by RM (ECN 64506) .Please check . Regards Vishal | 10,145 | 5 | 1 | Closed | Rinoy Sebastin | clean up done based requisition | null | Data Correction | null | Goal Management | null | null | 2020-03-11T14:57:29+05:30 | 2020-03-26T14:48:45+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As requested, we have done the required clean up of the goals of employee 64506. Please ver... |
145 | Team, Employee ID are not fetching in employee summary form.please check and revert | 10,146 | 5 | 3 | Closed | Venkat V | when we verified the employee summary was getting poped up | null | Configuration | null | null | null | null | 2020-03-12T10:41:12+05:30 | 2020-03-27T10:48:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed over the call, request you to please verify the Employee Summary in Employment details a... |
146 | As discussed, Understand from Prathab that the below 2 employee names are not reflecting in the exit clearance que for approval. Please check and confirm to deactivate the ids. ---------- Forwarded message --------- From: Peter Wilson HR <peter.wilson@intellectdesign.com> Date: Fri, 13 Mar, 2020, 1:28 pm Subjec... | 10,147 | 4 | 4 | Resolved | Venkat V | Reprocessed from backend | null | Data Correction | null | Separation Management | null | null | 2020-03-13T13:31:39+05:30 | 2020-03-13T17:18:22+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | Clarification | Team admin clearance shows pending with B6P for the emp id, Z55, P37,. Whereas, In B6P queue there are no transaction showing., Hi Venkat V, From the above description we understood that admin clearance activity is not visible in the approvers queue, We will check the update you the same. Thanks & Regards,... |
147 | Team, Associates used to enter the amount with special character in the Expense amount field. Ex: 2,432. The system allows to enter the amount with a special character and gets submitted. Due to special character, raised transactions not getting processed and failed. This is not notified to associates, so they keep... | 10,148 | 5 | 3 | Closed | Venkat V | null | null | Patch Deployment | null | null | null | null | 2020-03-13T15:22:38+05:30 | 2020-05-06T08:49:43+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will check the above query regard to expense amount being given by employees are s... |
148 | Team, We are getting error alert while using employee bank details form. | 10,149 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | null | null | null | 2020-03-13T16:32:11+05:30 | 2020-04-02T15:49:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, From the above description we understood that while using Employee Bank Details form you are ... |
149 | team, Request you please change the self appraisal 2308 to self appraisal and self appraisl to self appraisal-old.Please confirm once done. | 10,150 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Performance Management | null | null | 2020-03-16T11:46:11+05:30 | 2020-03-31T11:49:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we have renamed the forms 'Self Appraisal 2308' to 'Self Appraisal' and 'Self Apprais... |
150 | Dear Team, For the below ID, can you please provide the screenshot for when did associate applied for PLB. Emp ID : ZK5 Date of Joining : Feb 07, 2020 Department : iRTM Citi ODC | 10,151 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-16T11:59:08+05:30 | 2020-03-31T13:02:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed the associate has modified her PLB on 15 FEB 2020. please find the below snapshot for... |
151 | Team, Associate (S8J) self-appraisal request not reflecting in managers Queue. Please check and resolve asap. | 10,152 | 5 | 3 | Closed | Venkat V | Transaction gone to WFS_IN_QUEUE_T table. | null | Clarification | null | Performance Management | null | null | 2020-03-16T12:02:20+05:30 | 2020-04-01T19:51:47+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi Venkat V, As discussed the transaction gone to error queue and post which we have reprocessed the same ... |
152 | Dear Dhivya, Regularization details attendance it is still reflecting as Absent in Pulse for 09 march 2020 ECN: ibl61225 Regards, Akshay Jedhe | 10,153 | 5 | 3 | Closed | Rinoy Sebastin | AR fall on previous date | null | Configuration | null | null | null | null | 2020-03-17T09:13:11+05:30 | 2020-04-01T19:51:48+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please join the below connectivity shared to resolve the query raised on "Att... |
153 | Team, Requeset you to please change the LWD in system as 13-Jun-2019 for the Emp ID (V9V) | 10,154 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-03-17T09:56:49+05:30 | 2020-03-20T13:01:19+05:30 | null | null | null | jayakrishnan.n@myadrenalin.com | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Please take a look at ticket #10154 raised by Venkat V (venkat.v@intellectdesign.com)., Hi Venkat V, We will up... |
154 | Hi Dhivya, ECN : 58676, is unable to submit the selected goals , as all goals are getting forwarded to the approver. Request you to kindly clean the entire goals and confirm. Regards, Chaitali | 10,155 | 5 | 3 | Closed | Rinoy Sebastin | clean up done based on requisition | null | Configuration | null | null | null | null | 2020-03-17T15:05:49+05:30 | 2020-04-01T15:49:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As requested we have done the required clean up, please verify the same and let us know your... |
155 | Team, Request you to hide the self appraisal - old for all associates in approval queue, | 10,156 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-03-18T10:05:38+05:30 | 2020-04-02T15:49:55+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will remove the old self appraisal transaction from the approvers queue and will r... |
156 | Team, Associate not able to view the Guideline measure under goal. Please find the screenshot for your reference. Whereas myself and HRFAC can view guideline measure. Emp ID: PZ8 | 10,157 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Goal Management | null | null | 2020-03-18T10:13:32+05:30 | 2020-04-02T16:52:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to associate not able to find the guideline measures and shar... |
157 | Hi Dhivya, As observed over remote access, user ECN : 75456 is facing issue while submitting goal setting form. As given in below print screen , user is selecting 5 goals (1,2,3,4 and 6th respectively) with weightage of 100%. But once , user saves and submits the goal , all below goals are visible in approvers ... | 10,158 | 5 | 4 | Closed | Rinoy Sebastin | duplicate goals | null | Data Correction | null | null | null | null | 2020-03-18T13:12:44+05:30 | 2020-04-02T17:52:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please join the link shared over the mail. https://zoom.us/j/601384644, Hi ... |
158 | Dear Team Please hide the below transaction in BD4 Queue. 1.Create Vacancy Role player -2308 2.Create Vacancy Role player 3.Self appraisal - Old. 4.Independent Expense - Remove A03 Transactions alone. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.... | 10,159 | 5 | 1 | Closed | Venkat V | null | null | Service Request | null | null | null | null | 2020-03-18T15:59:55+05:30 | 2020-04-02T16:52:17+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | Service Request | Hi Venkat V, As discussed we have removed the above pending old transactions from BD4 queue. Kindly check and revert us for further clarifications. Thanks, Jay |
159 | Team, For the below ID, please change the resignation type as " Managed Attrition" and reason for attrition " Absconding" in Database and QCR110 Resigned associate summary" Report | 10,160 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-03-19T16:53:36+05:30 | 2020-04-07T12:49:21+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Z9B, Hi Venkat V, We will update the above changes from backend regard to separation and will revert you o... |
160 | Daer Jaya Today LWD , am trying to revoke getting alert like this and after refreshing still ID exist in grid. Please look into it [image: image.png] [image: image.png] Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Ma... | 10,161 | 5 | 1 | Closed | Venkat V | Queue manager dll was not updated with new one. | null | Patch Deployment | null | Employee Information | null | null | 2020-03-20T10:14:07+05:30 | 2020-04-04T11:48:28+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | Software Problem | Hi Venkat V, As discussed the issue was due to the old queue manager service being running on the server. Post which we have deployed the patch for queue manager service and now all transactions are getting submitted successfully . kindly check and revert us for further clarifications. Thanks & Regards, Jay... |
161 | Team, We are getting error as "Project not alloted in date" | 10,162 | 5 | 3 | Closed | Venkat V | Data was integrated in our system. Manually inserted and executed scheduler | null | Data Correction | null | null | null | null | 2020-03-20T11:48:11+05:30 | 2020-04-04T13:48:47+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, Post analysis we understood that project data was not received by our system from 15 MAR and henc... |
162 | Dear Team Attendance data for the 19th Mar not getting displayed in clock in clock out and attendance calendar | 10,163 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-03-20T12:30:38+05:30 | 2020-04-09T12:48:45+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, Post analysis we understood that attendance data was pushed for the date 19MAR2020. We have re-exe... |
163 | Dear Team, Please check on this, APL is not moved to Ejoining although APL is created and RHR has received the attached mail from Pulse with APL no. PFA for details. Confirm, the disconnect and check on priority. Regards, Chaitali | 10,164 | 5 | 3 | Closed | Rinoy Sebastin | letter fetched from letter generator | null | Configuration | null | Offer Management | null | null | 2020-03-20T17:38:58+05:30 | 2020-04-15T17:49:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Team, Kindly Update.. Reagrds, Chaitali, Hi Rinoy Sebastin, Post analysis we found that employees l... |
164 | Hi Ravichandran, Hope my note finds you well. I wanted to briefly introduce myself as your new Account Manager on the Freshworks side. The goal of my outreach is to find 15-20 minutes this coming week for an intro call. Some points of conversation could include: A quick health check on your current instance ... | 10,165 | 5 | 1 | Closed | Evan Radkey | shared the mail internally. | null | Configuration | null | null | null | null | 2020-03-20T20:03:45+05:30 | 2020-04-16T18:50:43+05:30 | null | null | null | venketeshwaran@gmail.com | null | Clarification | Please take a look at ticket #10165 raised by Evan Radkey (evan.radkey@freshworks.com). Dear Venkat, We have received the above mail from Fresh Desk team. For your reference. , Hi Evan Radkey, We have forwarded this mail to the internal team, We will verify with them and share the feedback with you. |
165 | Team Request you to please check and reflect total hrs for the below id on 19th march. [image: image.png] Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information and is ... | 10,166 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-03-23T15:49:59+05:30 | 2020-04-07T17:49:16+05:30 | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com | null | null | Clarification | Hi Venkat V, Kindly check now and revert us for further clarifications. Thanks,Jayakrishnan.N Product Support, ? Hi, Thanks for your Email. I am on Personal leave till 26th March 2020 . For any support related queries kindly publish a ticket in the portal(https://csp.myadrenalin.com/newcsp/). |
166 | Team, an associate had filled their timesheets for 20th mar and same is not reflecting in report . please check and revert. Z48 | 10,167 | 5 | 2 | Closed | Venkat V | null | null | Clarification | null | Timesheet Management | null | null | 2020-03-24T10:06:26+05:30 | 2020-04-09T14:51:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, As discussed over the call we will analye on the above issue and will revert you on this, Hi... |
167 | Team, Please change the Table header - Billable minutes to Billable hours | 10,168 | 5 | 3 | Closed | Venkat V | Modified the label name from backend | null | Service Request | null | null | null | null | 2020-03-24T10:07:14+05:30 | 2020-04-09T12:48:46+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, As discussed we will check to rename the column name and and will revert you on this. ... |
168 | TEam Associates are getting Invalid username and password while logging in . I got more than 20+ request to reset the password | 10,169 | 5 | 4 | Closed | Venkat V | Vulnerability issue in user password | null | Data Correction | null | null | null | null | 2020-03-24T12:37:34+05:30 | 2020-04-08T22:52:49+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed over the call we are checking the above query with internal team. We will update you ... |
169 | Team, Sharing data upload file for new joiner, wherein HR is facing issue ,while doing upload activity. Kindly assist here on priority. PFA of both error screenshot and upload attachment. Regards, Chaitali | 10,170 | 5 | 3 | Closed | Rinoy Sebastin | Spaces present in file name of upload file. | null | Clarification | null | New Hire On-Boarding | null | null | 2020-03-24T14:31:21+05:30 | 2020-04-10T10:49:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36 seen_articles: referrer: , Hi Rinoy Sebastin, We have shared a connection through mail. Kindly join the provided connection so that we can work on the above query. Thanks, Jay, Hi Ri... |
170 | Dear Jay/Ravi Please mandate the field "Remarks" in weekly timesheet and confirm. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information and is sent for the intended recip... | 10,171 | 5 | 1 | Closed | Venkat V | Code level changes | null | Service Request | null | null | null | null | 2020-03-25T16:05:11+05:30 | 2020-04-11T22:48:32+05:30 | jayakrishnan.n@myadrenalin.com, ravisankar.s@myadrenalin.com | null | null | null | null | Service Request | Hi Venkat V, As discussed we will check the above requirement to mandate the remark field and will revert you on this. Thanks, Jayakrishnan.N Product Support, showing mandate symbol but without filling remarks forms can be submitted., Hi Venkat V, As discussed we have added some script level changes in a... |
171 | Fyi. While saving associates are getting internal error.please check and let me know ---------- Forwarded message --------- From: Natarajan Panchanath iGCB <natarajan.panchanath@intellectdesign.com> Date: Fri, 27 Mar, 2020, 9:16 am Subject: Re: Steps to fill in Weekly Timesheet To: Venkat V HR <venkat.v@intelle... | 10,172 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-27T09:24:25+05:30 | 2020-04-11T11:50:00+05:30 | jayakrishnan.n@myadrenalin.com | null | null | null | null | Software Problem | Hi Venkat V, As discussed over the call we have checked the same with our Internal team and understood that due to application pool being resting while sending request to the application and hence they will check the same on server side by today during the downtime. We will coordinate with them and will share t... |
172 | For one employee 10947, the amount of -200000 is not getting considered for tax compoenent "INC_HP". | 10,173 | 5 | 4 | Closed | Vicky Shah | null | null | Clarification | null | Claims & Reimbursement | null | null | 2020-03-27T12:02:45+05:30 | 2020-04-06T11:11:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, The issue with regard to amount of -200000 is not getting considered for tax component has been ... |
173 | Team, Request you to please check the status in the weekly timesheet report. Please clarify on the status level. My status showing as saved but i have submitted. | 10,174 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | Timesheet Management | null | null | 2020-03-27T12:37:33+05:30 | 2020-04-11T19:48:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, As discussed will check the timesheet report status and will revert you on this. Thanks, J... |
174 | Not able to log in adrenalin. Getting error as internal server error while and also extracting reports. On Mon, 30 Mar, 2020, 9:24 am Jayakrishnan N, < Jayakrishnan.N@myadrenalin.com> wrote: > FYI > -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipien... | 10,175 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-30T09:29:40+05:30 | 2020-04-14T10:48:21+05:30 | jayakrishnan.n@myadrenalin.com | null | null | null | null | Clarification | Hi Venkat V, As discussed kindly check now whether you are able to pull the report now and revert us for further clarifications. Thanks, Jayakrishnan.N Product Support |
175 | Dear jayakrishnan, Can you please check and share project code details from back end which received in master. On Mon, 30 Mar, 2020, 8:30 am Jayakrishnan N, < Jayakrishnan.N@myadrenalin.com> wrote: > Dear Team, > > > The below mentioned project has now been incorporated in our system and > available in p... | 10,176 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-30T09:31:18+05:30 | 2020-04-14T14:49:26+05:30 | jayakrishnan.n@myadrenalin.com, karthikeyan.s@intellectdesign.com, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, ravisankar.s@myadrenalin.com | null | karthikeyan.s@intellectdesign.com, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, ravisankar.s@myadrenalin.com | null | null | Clarification | Hi Venkat V, We will check from the backend and will give the details of projects which are available in the DB. Thanks, Jay, Hi Venkat V, PLease find the attached active project list fetched from the backend. Kindly check and revert us for further clarifications. Thanks and Regards, Jayakrishnan... |
176 | Dear Team, We have configured the Rejection notification in level 1 workflow still notification didn't trigger to IDM team for the emp Id: PN9 Manager has rejected her resigantion on 28 Mar 08:48 PM | 10,177 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Separation Management | null | null | 2020-03-31T10:24:48+05:30 | 2020-04-22T12:50:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will check the above query regard to notification not triggered to IDM team and wi... |
177 | Team, Request you to nullify their leaves in the system for the below associates as per the attachment. | 10,178 | 5 | 3 | Closed | Venkat V | null | null | Data Correction | null | null | null | null | 2020-03-31T12:40:15+05:30 | 2020-04-17T19:49:55+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Please find the attachment., Please include the below ID's as well. Sweden Leave type: SW-Earned Leave Sweden ... |
178 | Dear Dhivya, Kindly update mail id for ECN : 56200 , as ""nitin.chouhan@indusind.com Confirm, once needful has been done. Regards, Chaitali | 10,179 | 5 | 2 | Closed | Rinoy Sebastin | updation based on requisition | null | Configuration | null | null | null | null | 2020-03-31T15:53:54+05:30 | 2020-04-15T16:49:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As requested the email id has been updated. Please verify the same and let us know in ca... |
179 | Team Leave truncation didn't happen for the below associate. Please check and Clarify. Employee ID Employee Name Leave Type Opening Balance Credit Debit Closing Balance V22 Kanda Threerattanakul AE:EARNED LEAVE APAC 1 0 0 1 F37 Shriram Shrinivasan Iyer AE:EARNED LEAVE APAC 7 0 0 7 KV1 Indranil Chaudhury SG:Ear... | 10,180 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-04-01T00:20:00+05:30 | 2020-04-22T21:53:34+05:30 | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com | null | null | Clarification | Hi Venkat V, We are working on the above query regard to leave credit was not triggered to the above employees. We will check and revert you the same. Thanks, Jay, Hi Venkat V, Post analysis we understood that all the parameters are mapped for the above employees but still leave credit was not happened fo... |
180 | Team, associate (ND3) appraisal was approved by (L7w) in 1st level and its shows pending with (RB3). when we checked in RB3 queue, there is no such transaction displaying in grid. | 10,182 | 5 | 3 | Closed | Venkat V | Transaction Moved to IN_Queue_T | null | Data Correction | null | Performance Management | null | null | 2020-04-02T07:21:53+05:30 | 2020-04-17T11:50:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, From the above description we understood that approver is not able to view the pending transaction... |
181 | Due to lockdown since March 21, our entire users are not able to mark their attendaance nor they ccan regularize the same, hence we would like to know if there is any provision to mark the employees as "present" for these many days? | 10,183 | 5 | 2 | Closed | Vicky Shah | patch shared | null | Patch Deployment | null | Absence, Time and Attendance | null | null | 2020-04-02T09:51:12+05:30 | 2020-05-26T15:00:15+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, As discussed over the call, we don't have option to regularize the Attendance on bulk basis. The... |
182 | Team, Associate has filled the goal setting and got approved. Still getting alert as Self appraisal not be initiated PLease check and revert. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and... | 10,184 | 5 | 1 | Closed | Venkat V | Stuck in queue table | null | Clarification | null | Goal Management | null | null | 2020-04-02T20:59:00+05:30 | 2020-04-18T14:58:44+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | Clarification | Hi Venkat V, As discussed we will check the above query regard to employee has submitted his GS and it got approved also but still self appraisal is not opening for that employee and share the updates with you. Thanks, Jay, Hi Venkat V, Post analysis we understood that the transaction got stuck in queue... |
183 | Dear team, Below mentioned associates Appraosal is not pending in Alksesh q , pls find below screen shot . Kindly do the needful for the same . EMP ID Employee Name Appraiser Appr. Report Status X3L Ajay Laxmikant Paliwal T6V - Alkeshkumar Manharlal Barot Appraisal pending with manager X3Q Kishan Lal T6V -... | 10,185 | 5 | 1 | Closed | Venkat V | Transaction moved to inqueue table | null | Clarification | null | Goal Management | null | null | 2020-04-03T14:51:20+05:30 | 2020-04-18T15:49:56+05:30 | jayakrishnan.n@myadrenalin.com | null | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, As discussed we have done the required changes and now the transaction is available in approvers queue. Kindly check and revert us for further clarifications. Thanks, Jay |
184 | Dear Jay FYI & A. Please check in queue if any got struck or failed while doing the data upload for PMS reinitiation. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information... | 10,186 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Goal Management | null | null | 2020-04-05T12:08:41+05:30 | 2020-04-21T11:48:40+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | jayakrishnan.n@myadrenalin.com | null | Clarification | Please take a look at ticket #10186 raised by Venkat V (venkat.v@intellectdesign.com)., Hi Venkat V, We have checked for the above mentioned employees for failed transaction and we don't find any transactions moved to failed transaction. Thanks, Jay |
185 | Kindly update patch for Financial year 2020-2021 in Adrenalin along with statutory liability like PF, ESIC, PT, LWF, etc. | 10,187 | 5 | 3 | Closed | Vicky Shah | need to deploy patch.. | null | Patch Deployment | null | null | null | null | 2020-04-06T11:10:15+05:30 | 2020-04-15T12:17:55+05:30 | null | null | null | null | null | Software Enhancement | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Please let us know post confirmation of March Month Payroll in application. Hence we will initia... |
186 | Dear team, Below mentioned associates Appraisal is not showing in his queue (K8E), P8F - Employee ID Kindly do the needful for the same . | 10,188 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Performance Management | null | null | 2020-04-06T14:44:59+05:30 | 2020-04-21T19:50:37+05:30 | null | null | null | jayakrishnan.n@myadrenalin.com | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10185, Please take a look at ticket #10188 raised by Venkat V (venkat.v@intellectdesign.com)., Hi Venkat V, W... |
187 | Dear jayakrishnan and Adrenalin Please help ---------- Forwarded message --------- From: Peter Wilson HR <peter.wilson@intellectdesign.com> Date: Mon, 6 Apr, 2020, 6:12 pm Subject: Re: SaiSudha Peri - ( LWD - 05 Apr 2020) To: Venkat V HR <venkat.v@intellectft.com> Cc: Balaji Damodaran HR <balaji.damodaran@in... | 10,189 | 4 | 1 | Resolved | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-04-06T18:22:06+05:30 | 2020-04-06T20:21:27+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | Clarification | Hi Venkat V, As discussed we will check the above query on LOP deduction on sunday and will revert you on this. Thanks, Jay, Hi Venkat V, Post analysis we understood that LWD was changed by 'J9S'. He is having access for 'Record resignation Modify' form and hence he has changed the employees LWD. ki... |
188 | Team, An associate had applied leave and cancelled it yesterday noon. But still for 3rd Apr , am not able to edit or enter any time value in that textbox. | 10,190 | 5 | 2 | Closed | Venkat V | null | null | Clarification | null | Timesheet Management | null | null | 2020-04-07T10:20:41+05:30 | 2020-05-13T09:52:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to issue in weekly timesheet of the above mentioned employees... |
189 | Dear Team, Below user has raise the AR for date26/03/2020, but it is not showing in his Rm's tray, kindly check. ECN:96205 regards, ravi.. | 10,191 | 5 | 1 | Closed | Rinoy Sebastin | moved to failed transaction due to deadlock | null | Configuration | null | null | null | null | 2020-04-07T11:50:05+05:30 | 2020-04-23T14:50:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please j... |
190 | Dear Team, We have been facing an issue on the Data upload form while using the template : Roleplayer mapping. While we are mapping newly created locations on this template to the Regional HRs, post verifying it gives out an error message stating :'OU is mandatory'. This is not a mandatory field on this template. We ... | 10,192 | 5 | 2 | Closed | Rinoy Sebastin | changes done in label level. | null | Data Correction | null | null | null | null | 2020-04-07T15:24:38+05:30 | 2020-04-23T12:50:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.110 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Please provide us few minutes, we will initiate the connectivity and analyze the query rais... |
191 | Team While saving for past weeks , getting error as Internal error contact your system administrator EMP ID: MR6 | 10,193 | 5 | 3 | Closed | Venkat V | Increased the customer email id column length of TMS workflow table | null | Data Correction | null | Timesheet Management | null | null | 2020-04-07T19:05:05+05:30 | 2020-04-22T21:53:35+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, Post analysis we understood that the length of one of the column in workflow table is not sufficie... |
192 | Dear Team, Apologies for the miscommunication. Please note that 28th March 2020 needs to be marked as a holiday only for Dubai location and not for Abu Dhabi. Requesting you to kindly reverse the above holiday for the below list of employees and confirm back once done. Let me know in case of any queries. ... | 10,194 | 5 | 4 | Closed | Rinoy Sebastin | holiday being mapped already in calendar | null | Configuration | null | Absence, Time and Attendance | null | null | 2020-04-09T16:33:26+05:30 | 2020-04-30T13:50:41+05:30 | null | null | null | sssupport@indusind.com | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Kindly join the below zoom connection to work on the above query https://zoom.us/... |
193 | Hi team, Please move the transaction of Y73 to reviewer (A30). Employee ID Employee Name Appraiser Reviewer LEVELPENDINGWITHNAME Y73 Chandresh Sharma P5B - Sanjay R T A30 - Krishna Rajaraman A01 Jain Arun, -- | 10,195 | 5 | 3 | Closed | Venkat V | Actor change | null | Data Correction | null | Goal Management | null | null | 2020-04-10T12:55:06+05:30 | 2020-05-07T09:49:27+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, We will check and revert you on the above query. Thanks, Jay, Hi Venkat V, The transa... |
194 | TEAM In S37 pending forms, Goal setting showing as 11 transaction, i couldn't find any transaction after click on it. | 10,196 | 5 | 3 | Closed | Venkat V | Double submit issue. | null | Data Correction | null | Goal Management | null | null | 2020-04-12T16:30:18+05:30 | 2020-04-28T10:49:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, The wrong count which has show on approvers (S73) queue has been resolved. Kindly check and rev... |
195 | Team Please help to upload the image in Spotlight. Tried uploading in section management. Please check now and let me know [image: PLB Form spot.jpg] Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprieta... | 10,197 | 5 | 1 | Closed | Venkat V | spot light image didn't binded.. | null | Configuration | null | null | null | null | 2020-04-13T12:01:05+05:30 | 2020-05-01T16:49:46+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | Clarification | Hi Venkat V, As discussed we are working on the above query regard to spot light image not visible on the application and will revert you on this. Thanks, Jay, Hi Venkat V, Post discussion with Intellect we understood that the PLB declarations is about to be completed today and hence this can be closed. He... |
196 | Team, Request you to please share the Appraisal comment report for C#16. not able to extract report from the system. | 10,198 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Goal Management | null | null | 2020-04-13T21:46:25+05:30 | 2020-04-30T14:50:19+05:30 | null | null | null | jayakrishnan.n@myadrenalin.com | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Please take a look at ticket #10198 raised by Venkat V (venkat.v@intellectdesign.com)., Hi Venkat V, As discuss... |
197 | Dear Dhivya, Please look into below query wherein employee's shift is 9:15-18:15 , and belongs to Uttar Pradesh Calendar as of now. Though in holiday master 10th Apr is mapped as holiday for Uttarpradesh and Uttarakhand as well . Unable to mark his holiday. Request you to check and find the disconnect. ECN :... | 10,199 | 5 | 3 | Closed | Rinoy Sebastin | holiday was inactive | null | Configuration | null | null | null | null | 2020-04-15T10:39:44+05:30 | 2020-04-30T11:51:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As discussed over the call with Chaitali, request you to please activate the 10th April 202... |
198 | Dear Team, Concerned employee while filling bank details on Pulse is getting error 'record already exist' Please check and let us know. Below are the details. ECN lbl102714 account number 100115087559. regards, ravi. | 10,200 | 5 | 1 | Closed | Rinoy Sebastin | entry in pims queue | null | Data Correction | null | null | null | null | 2020-04-15T13:24:01+05:30 | 2020-04-30T13:50:42+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10194, Hi Rinoy Sebastin, Request you to... |
199 | Dear Jay Request your help to resolve this issue and revert back. Understand from Sachin that the below associate admin clearance is not pending with him for clearance. But in the system its showing pending with sachin name. Please check and confirm to initiate the separation process. EMP ID EMPLOYEE_NAME... | 10,201 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Separation Management | null | null | 2020-04-16T12:22:39+05:30 | 2020-05-01T19:51:01+05:30 | jayakrishnan.n@myadrenalin.com | null | null | null | null | Clarification | Hi Venkat V, As discussed we will check the above query regard to activity in approvers queue and will revert you on this. Thanks and Regards, Jay, Hi Venkat V, Post analysis we understood that the transaction has gone to failed transaction and then we have deleted the old failed transaction and as discussed ... |
200 | Team, Not able to access weekly timesheet for the emp id: SY7, getting alert effort spend cannot more than 24 hrs . Please check and help | 10,202 | 4 | 3 | Resolved | Venkat V | null | null | Clarification | null | Timesheet Management | null | null | 2020-04-17T10:10:14+05:30 | 2020-04-17T18:22:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, After getting that alert i cannot go back to any other form., Hi Venkat V, From the above description we unders... |
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