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101 | Team, Need help to configure resignation workflow with separation type. Please help if feasible in product | 10,102 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-04T11:49:16+05:30 | 2020-02-23T17:49:45+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will check the feasibility for the above requirement to have input based workflow for record resignation and share the updates with you. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, As discussed with you we can configure input based workflow based on the separation type. Kindly configure the same on UAT before proceeding on live environment. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
102 | Hi Dhivya, user(HR) uploaded PF data for 151 employees today. HR able to see the data for only his id(5105) but I am not able to see other. I wish know whether data is uploaded properly and for all employees. HR checked in his case and his is able to see that data is updated for only him. Template name though which I upload data is PAY DATA UPLOAD 421 Some of the other sample employee code from 151 employees are 1560, 1720, 6352, 1749, 11, 25 HR employee code is 5105. Regards Vishal Balkawade | 10,103 | 5 | 4 | Closed | Rinoy Sebastin | uploaded data was visible | null | Configuration | null | Employee Information | null | null | 2020-02-06T13:09:18+05:30 | 2020-02-21T19:53:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, The data uploaded for 150 employees are visible as communicated through the mail. Request you to please verify and let us know your feedback. |
103 | Dear Dhivya/Team, Kindly find the print screen of employee gratuity HR form on pulse , wherein the amount is not reflecting in gratuity Eligible column. ECN :43440 Regards, Chaitali | 10,104 | 5 | 3 | Closed | Chaitali | as per the select condition the value gets retrived. | null | Configuration | null | null | null | null | 2020-02-07T14:50:48+05:30 | 2020-02-25T11:51:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: "[\"44001781746\"]" referrer: https://myadrenalincare.freshdesk.com/support/tickets created_by: 2043057704155 time: 2020-02-07 14:50:48 +0530, Hi Chaitali, Please provide us sometime, we will share the connectivity and resolve the query raised on "Gratuity eligible value in the Gratuity Report"., Hi Chaitali, Request you to please join the below link to resolve the query raised on "Gratuity Report". https://zoom.us/j/700148330?pwd=a2FyVXNpVjI2cS81VmhmT3lQUGNvUT09, Hi Chaitali, As discussed with you over the call and showcased over the web ex,hope the report has been designed by Indusind and not part of Product. The report is fetched from view namely "Adrenalin_employee_Gratuity". In the attached code the employee is retrived under the 2nd condition where the value is 59 and hence the eligibility value is 0. Please verify the same and let us know in case of any queries. |
104 | Team, Request you to please change the 85 to 53 days in approver comments. please refer to the screenshot. Notice period is waived off instead the pending notice of "85" days need to be paid to the associate as a part of his final settlement. EMp ID: DA4 | 10,105 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-02-07T15:45:25+05:30 | 2020-02-13T09:45:29+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will update the approver comments from backend and will update you the same . Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, We have updated the Actor comments as given above. Kindly check and let us know for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
105 | Team, D2M belongs iGTB LOB and mapped with iGTB OU only, but he is getting all associates data in the Appraisal status report. | 10,106 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-10T11:53:59+05:30 | 2020-02-28T19:56:37+05:30 | dhivya.v@myadreanlin.com | dhivya.v@myadreanlin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, From the above description we understood that associate belongs iGTB LOB and mapped with iGTB OU only able to see all employees in Appraisal status report. WE will check the same and update you. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Please update the status., Hi Venkat V, Post analysis we understood that in 'Appraisal status report' there was role UNIT PMSFAC which is hard coded in the stored procedure and employee 'D2M' is mapped to all departments, all locations, all paygroups, grades and positions and hence he will be able to fetch all employees appraisal report. Kindly check the same and revert us for further clarificatons. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Jay, This was not the earlier cases, they used to download their specific OU only. Kindly check and resolve this issue at the earliest., Hi Venkat V, As discussed the above mentioned associate is mapped to 'variable earnings upload' role where he is having access to all OU's and hence he is able to view the all employees 'Appraisal status report'. Post removing that role from module role mapping now he is able pull the reports based on his mapped OU. Kindly check. |
106 | Team, Associate not able to register in mobile. I tried to remove his device ID from "Mobile Request Authorization" still associate getting error as "Device already registered". | 10,107 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-10T12:08:37+05:30 | 2020-02-13T09:45:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, X4G - emp ID, Hi Venkat V, As discussed we will check the above query regard to employee not able to register the mobile device and receiving error as 'Device already registered and share the updates with you. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, Post analysis we understood that the provided device ID has already been registered to the some other emp id. Kindly check the same and if needed delete the device using mobile request authorization form. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
107 | Dear Team, User is getting 'Record already exists error' while updating account number, kindly check. ECN:100251 A\C no.: 159673197731 | 10,108 | 5 | 3 | Closed | Rinoy Sebastin | transaction existed in queue | null | Data Correction | null | null | null | null | 2020-02-10T13:50:36+05:30 | 2020-02-25T15:54:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10085, Dear Team, Same issue for below ECN. ECN: 101281 A\C no: 100108009711 regards, ravi., Hi Rinoy Sebastin, Request you to please update the bank details of the employees and let us know your feedback. |
108 | Salary not credited (ECN - 100251) In pulse its showing record already exists please update on urgent basis, , | 10,109 | 5 | 4 | Closed | Rinoy Sebastin | existed in bank details | null | Data Correction | null | null | null | null | 2020-02-10T15:30:51+05:30 | 2020-04-10T12:48:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please update the bank details of the employee now and let us know your feedback., Dear Dhivya , 1 more similar case for Bank Details : ECN: 100251 Account No: 159673197731 Kindly check and assist. Regards, Chaitali, Also check for ECN: 101394 Error reflecting as "Record Already Exists"., Dear Dhivya , Kindly ignore issue for ECN : 100251, where issue still exists for ECN for 101394 and account no : 151989916467 Regards, Chaitali, Hi Rinoy Sebastin, We had a discussion with Ms. Chaitali over the call yesterday and understood that the respective transactions is available in Pims Queue. As discussed over the call, request you to please remove the same and verify the records, and share your feedback., Hi, We request you to kindly update the salary acct number in pulse as per the payroll list and confirm. Now it is mapped as 100072503866 in pulse instead of 100010953481. Correct Account no :100010953481 Pls delete the wrong A/C no from pulse by following below path & share the screen shot. Regards, Chaitali, Hi Rinoy Sebastin, We are not able to view any snapshot. Also please confirm whether we need to update the bank details ofR16661 (or) 16661 as the above mentioned Account not is tagged to these employees. Please confirm to proceed further., Hi Rinoy Sebastin, We have removed the above mentioned Account no 100072503866 tagged to 16661. Request you to please verify and let us know your feedback., kindly check employee is facing error while updating account number on pulse ECN: 102457, Hi Rinoy Sebastin, Request you to please join the below link shared to resolve the query raised on "Bank Details". https://zoom.us/j/911130934?pwd=QVZWYzFTdDh6TFBMaVQvZXpRZUNwQT09 , Hi Rinoy Sebastin, Post analysis we understood that the above mentioned employee is not tagged to any bank accounts in bank details. In case if the Account number which employee is trying to update, is tagged to his/her old employee code then request you to please execute the below script. Please verify the same and let us know in case of any queries. Script : select * from WFS_PIMS_QUEUE_DTL_T where EMP_ACCOUNTNO ='' select * into backup_hrms..safE_WFS_PIMS_QUEUE_DTL_T_17mar2020 from WFS_PIMS_QUEUE_DTL_T where EMP_ACCOUNTNO ='' delete from WFS_PIMS_QUEUE_DTL_T where EMP_ACCOUNTNO ='', Dear Dhivya, select * from WFS_PIMS_QUEUE_DTL_T where EMP_ACCOUNTNO ='100049665937' select * into backup_hrms..safE_WFS_PIMS_QUEUE_DTL_T_17mar2020 from WFS_PIMS_QUEUE_DTL_T where EMP_ACCOUNTNO ='100049665937' -------delete from WFS_PIMS_QUEUE_DTL_T where EMP_ACCOUNTNO ='100049665937' select * from ADRENALIN_BANKDETAILS where EMPLOYEE_STAFFID='66177' [EMPLOYEE BANK ACCOUNT NO]='100049665937', Hi Rinoy Sebastin, Please provide your available time to work on the above query. So that we can send you a connection and work on it. Thanks, Jay, Hi Rinoy Sebastin, Post analysis we understood that the above mentioned employees bank details has already been updated by the employee and the same has been confirmed by you. Kindly check and revert us for further clarifications. Thanks, Jay |
109 | Team, Request you to please move below admin clearance to the mentioned ID. Employee ID Employee Name Location Assigned to M3T Parul Pandey Goregaon C5R SC7 Arpit Jaiswal Goregaon C5R XL7 Amit Mukesh Vyas Thane C5R R37 Jyoti Raditya SEEPZ N9C | 10,110 | 5 | 4 | Closed | Venkat V | Updated from backend | null | Service Request | null | Separation Management | null | null | 2020-02-10T17:03:49+05:30 | 2020-02-13T10:01:16+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi Venkat V, As discussed we will update the actor for activity clearance from backend and update you the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, We have updated the activity approver as mentioned above from backend. Kindly check and revert us further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
110 | Team, Request you to change the LWD as 31-Jan-2020 for the emp Id: S6L | 10,111 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-02-11T10:52:00+05:30 | 2020-02-13T10:00:23+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will update the LWD for the above mentioned employee and update you the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, As discussed we have updated the LWD for the above mentioned employee. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
111 | We would require a separate report for Inactive associates in below report name. Please check and revert. FBP Master Offshore- Online_2308 | 10,112 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-11T12:03:53+05:30 | 2020-02-27T19:50:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to get the Inactive employees in 'FBP Master Offshore- Online_2308 ' and update you the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, As discussed this report will only generate the active employees data. Kindly check with Project manager to include inactive employees also in the report. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
112 | Team, In self appraisal form , we are getting new alert while submitting the form. Please check and resolve. | 10,113 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Goal Management | null | null | 2020-02-13T10:09:11+05:30 | 2020-02-19T10:05:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=2, Hi Venkat V, We will check the above new validation displaying on self appraisal form and update you the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, As discussed with you the above mentioned employee has belongs vendor group and hence he is not applicable for appraisal. Kindly check. |
113 | Team, Please clarify the purpose & any condition/Logic of the below schedular. "RIF Unapproved notification to IDM" | 10,114 | 5 | 3 | Closed | Venkat V | Configuration | null | Clarification | null | Separation Management | null | null | 2020-02-13T15:32:48+05:30 | 2020-03-31T13:02:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will check the above query regard to check the purpose of the scheduler 'RIF Unapproved Notification to IDM ' and update you the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, The above notification 'RIF Unapproved notification to IDM' was developed in 2011. Please refer the below snapshot for reference. Purpose : When there is no approval action taken for associate resignation request, then the system will notify to IDM 3 days prior to the requested last working date. The details sent will be Employee ID & Last working date. . Kindly check and revert us for further clarifications Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Can you please check the no of days in configuration again because we have sample case LN2, his resignation was rejected by 3.15 pm but based on schedular. Mail notification sent to idm by 3.02pm on LWD only not before 3 days., , Hi Venkat V, Post analysis we understood that there is a configuration in adrenalin configuration editor and the configuration name is 'NOTI_TO_IDM_LWDAY' and based on that configuration notification will be triggered to the respective stake holders. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
114 | Team, Request you to please clarify how does self has modified the resignation. Does self can modify their resignation ? | 10,115 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Separation Management | null | null | 2020-02-14T11:25:53+05:30 | 2020-03-26T19:49:44+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to whether the employee is able to modify his rresignation and update you the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Another ID: HJ8. Please check and update the status., Please update the status, Hi Venkat V, As discussed with you we need to reconfigure the workflow configurations regard to record resignation which fetches and triggers wrong notifications to the facilitators. Kindly reconfigure and contact us if you have any doubts in configuring the workflow. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
115 | Team Below associate RM9 is full-time employee, we are getting his name in contract end date reminder. please check and resolve the issue. | 10,116 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-17T10:00:07+05:30 | 2020-02-19T09:55:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, From the above description we understood that employee "RM 9 " is a full time employee, however the name is getting triggered in Contract Reminder mail. We will verify the same and share the feedback with you., Hi Venkat V, Post analysis we understood that the above mentioned employee's contract date was modified by 'RT3' on april 2019. Before april 2019 the contract date was null only. Please refer the attached snapshot for your reference. As discussed we have updated the contract date as null for the above mentioned employee. Kindly check. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
116 | Dear Team, As observed, employee is unable to Submit Goal Setting , as 1 goal is still reflecting in In Progress status. Kindly check the disconnect. Screenshot attached,for your reference. ECN: 49878 Regards, Chaitali | 10,117 | 5 | 3 | Closed | Rinoy Sebastin | Need to verify | null | Data Correction | null | Goal Management | null | null | 2020-02-17T15:38:14+05:30 | 2020-03-07T16:49:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10088, Hi Rinoy Sebastin, Request you to please join the below link with reference to the query raised on Goal Setting. https://zoom.us/j/143315148?pwd=VFV1ZFRJWVc3Ym4rb2FtZzV6aUVnQT09, Hi Team, As discussed with Mr. Vishal, request you to please verify and let us know if the issue with reference to "Goal Setting - In Progress" still exists. Please verify and let us know your feedback. |
117 | Team, Request you to provide the Emp ID list which was rejected by F2F on 19 Feb. | 10,118 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-20T10:24:03+05:30 | 2020-03-06T14:55:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we have provided you the employee id's for whom 'F2F' has rejected. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
118 | Employee Vertical Report is not working | 10,119 | 5 | 2 | Closed | Vicky Shah | since server migration has happened will intially try removing cookies and verify the same | null | Clarification | null | null | null | null | 2020-02-20T10:34:33+05:30 | 2020-03-09T09:37:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.106 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, As discussed over the call request you to please delete the cookies from your end (browser and DB cookies) and let us know your feedback. Note : Delete from aa_precooked_rad, We have done the changes yet the report is giving same issue., Hi Vicky Shah, Request you to please verify the Vertical report now and let us know in case of any queries., We have to manually enter the dates now, need to fix the issue, Hi Vicky Shah, As showcased over the session, we have restored the backup of Registry editor(old App & database server) , post which the date format error was not getting displayed in SSRS reports. Please verify the same and let us know your feedback., While extracting the report the report is loading continuously and does not give any output report., Hi Vicky Shah, Post Zoom session with HDFC, we understood that report is getting generated now. Please verify and let us know your feedback. |
119 | Team, One of Recruitment member(Y1V) has access to "Earnings Allowance Upload" template in data upload . Now its not reflecting request your help at the earliest. | 10,120 | 5 | 3 | Closed | Venkat V | new module being added and the upload is tagged to that module. | null | Clarification | null | null | null | null | 2020-02-20T12:28:38+05:30 | 2020-03-27T12:49:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We are working on the above query regard to data upload is not accessible for Recruitment member and update you. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, please update the status., Please update the status., Please update the status., Hi Venkat V, As discussed over the call, we have created a new module namely "Earnings upload" and tagged that module only to "Variable earnings upload" role player. We have also added 'AY9' in the respective role. Now the earnings upload is visible for Y1V and the user will be able to view the "clock in clock out data" pertaining to his/her parameters. Please verify the same and let us know your feedback. Note : Also as discussed TL2,L84, OR3,TL4 will not be able to access the data in the "Approved Allowance report" even if they have visibility to that report as they are not in the respective role. Regards, Dhivya.V |
120 | Hi Team, User Abhijit Kar, 96903 has submit wrong goal and same has been approved by his RM now his is not able to edit. can you please delete(clean) goal for FY 19-20. so he can enter correct. Regards Vishal | 10,121 | 5 | 4 | Closed | Rinoy Sebastin | clean up done based on requisition | null | Service Request | null | Goal Management | null | null | 2020-02-20T13:23:08+05:30 | 2020-03-06T17:54:33+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Request you to please join the below link to resolve the query raised on "Goal Setting Deletion". https://zoom.us/j/155374367?pwd=dnBkOFdXK2RoZWZkVWorb1owTUV1UT09, Hi Rinoy Sebastin, As requested, we have done the required clean up for the above mentioned employee. Request you to please verify and let us know your feedback. |
121 | null | 10,122 | 5 | 3 | Closed | Venkat V | discrepancy in mapping in multiple forms and hope manual update has happened | null | Configuration | null | Separation Management | null | null | 2020-02-21T11:53:56+05:30 | 2020-03-27T11:48:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Team, S72 clearance not getting displayed in Sachin (C5R) queue. Please check and resolve at the earliest., We are facing this issue repeatedly , Request you to give a solution for the repeated issue., Hi Venkat V, As discussed the activity 'Admin clearance' has been triggered to 'Y88' for the above mentioned employee. However in employee clearance form it is showing as the activity is pending with some other actor. We will check the same internally and update you. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 , Hi Venkat V, Post analysis we understood that,the clearance got triggered initially to AL2 who was an Admin Facilitator earlier. Later on 3rd February 10:30 AM, 'C5R' tagged to a different location, was re-assigned as Admin Facilitator from 'AL2', which triggered an update on the clearance form. Post these changes again Y88 was added as a role player for Admin Facilitator on the same day, which in turn during approval has moved to the approver Y88 (or ) it may have been updated manually post requisition also. Attached the snapshots for your reference. Please verify and let us know in case of any discrepancies. Regards, Dhivya.V |
122 | Team, Request you to change the LWD for the below ID as 06-Jan-2020 EMPID: Z5N | 10,123 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-02-21T14:39:32+05:30 | 2020-03-07T17:48:13+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We have updated the LWD for he above mentioned associate. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
123 | Team, Q5A not able to approve self-appraisal of his reportess (ID: R7P) and also his transaction showing as pending in his manager queue, but his manager (AD6) has approved still showing as pending.Please resolve this issue at the earliest. | 10,124 | 5 | 4 | Closed | Venkat V | We have deployed DLL to address the issue. | null | Patch Deployment | null | Goal Management | null | null | 2020-02-24T09:34:27+05:30 | 2020-03-11T14:49:46+05:30 | dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Kindly check whether its because of special character entered by associate. I hope this was fixed in an earlier query., Hi Venkat V, We will check the above query regard to issue in approving self appraisal for the above mentioned employee and share the updates with you. Thanks, JAYAKRISHNAN.N, Hi, Thanks for your Email. I am on leave today. For any support related queries kindly publish a ticket in the portal(https://csp.myadrenalin.com/newcsp/). , Please resolve this issue before noon., Jay Q5A transaction not getting displayed in review queue. As checked with manager, he said he already approved in system still showing as pending., Hi Venkat V, As discussed we have added validation to validate the mandate fields while we are saving the data in approvers screen. Kindly check now and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
124 | Hi Dhivya, While updating account number user facing ‘Record already exits’ issue . Please check we will raise the ticket for the same. ECN : IBL101394 Regards Vishal | 10,125 | 5 | 4 | Closed | Rinoy Sebastin | entry retained in pims queue | null | Data Correction | null | null | null | null | 2020-02-24T13:42:01+05:30 | 2020-03-12T13:48:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, From the above description we understood that while updating account number of the above employee in system it is showing account number already exists. We pressume that this might be rr-hired case. We will check the same and update you., Hi Rinoy Sebastin, As discussed please provide us the employee's account what he is trying to update on the system. So that we can lookup that account number from backend whether that account number has been assigned to old employees. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Rinoy Sebastin, Request the user to update the Bank details now and let us know your feedback. |
125 | Dear Dhivya, Need to resubmit already approved goal sheet for fy 19-20. for ECN 80869 Regards, Akshay Jedhe | 10,126 | 5 | 3 | Closed | Rinoy Sebastin | null | null | Service Request | null | Goal Management | null | null | 2020-02-24T13:51:29+05:30 | 2020-03-11T16:51:48+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Divya, as observed user has submitted goal setting and also approved by his RM. now he want to make some modification and resubmit the same. for ECN 80869, Hi Rinoy Sebastin, From the above description we understood that employee has submitted his goal settings and it got approved. But still employees wants to edits the GS and will re submit it. We will send you a webex connection to work on it and revert us back on this., Hi Rinoy Sebastin, As discussed we have done cleanup for the above mentioned employee. Kindly check with the employee to resubmit his goals. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
126 | Dear Team, User trying to set goal at pulse for FY 19-20 but the pulse show Goal has been approved already.(stated goal was of year FY 2018-19 for designation of Credit analyst) Regards Vishal balkawade | 10,127 | 4 | 1 | Resolved | Rinoy Sebastin | null | null | Service Request | null | Goal Management | null | null | 2020-02-24T14:28:08+05:30 | 2020-02-25T17:21:48+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We will send you a webex connection to work to above query regard to issue in goal settings for the above mentioned employee and share the updates with you., Hi Rinoy Sebastin, As discussed we have done cleanup for the above mentioned employee. Kindly check with the employee to resubmit his goals for the current FY. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
127 | Dear Team , As observed, in Attendance calendar ECN : 40669, 14th Feb is reflecting Absent , even post AR is approved. AR was raised as Time Based from 06:00- 19:00. Regards, Chaitali | 10,128 | 5 | 4 | Closed | Rinoy Sebastin | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-02-24T15:21:18+05:30 | 2020-03-11T15:51:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/search/tickets?term=REQ3217029&authenticity_token=pc80BjHnkQdnt7Q0CdypeK3K%2Fxcv7Hh419pJignguGE%3D, Hi Rinoy Sebastin, From the above reported query we understood that even after approving AR for 14th Feb attendance is still showing absent for the above mentioned employee. We will send you a WebEx to check the same and share the updates with you., Hi Rinoy Sebastin, Post analysis we understood that employee has submitted his time based AR beyond his shift timings and not applied within his shift timing and the raised AR was now mapped to 13th Feb 2020. Kindly check with the employee to raise AR for the date 14th FEB again within his shift timings. In this case employee has raised time based AR for the date 14th FEB from 6AM to 7PM. As per the configuration system will only consider sign-in after 7.15AM and hence the raised AR falls under previous day attendance. I have attached the snap shot for your reference. As discussed kindly check with the employee t o cancel the AR and re-raise the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
128 | Team, For the below associates, bank details are not getting displayed "QCR088 Payroll" Report. A01 HV1 U88 UQ5 VY1 X2K Y1U Y7B Y8N YJ4 | 10,129 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-02-24T15:53:34+05:30 | 2020-03-13T10:48:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to issue in QCR report and update you the same. Thanks, Jay, Hi Venkat V, When we tried to extract the report 'QCR088 PAYROLL', we are able to see the records for the above mentioned employees. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, ABS Paygroup assocaites bank details are not getting displayed. Please resolve at the earliest, Hi Venkat V, Post analysis we understood that the above mentioned employees bank accounts was mapped to bank type other where in those bank details are corporate bank accounts. Post updation of bank type as 'C' now the bank details are available in the report. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
129 | Hi Team, Goal setting showing a goal twice and hence total is more than 100. status : pending for approval User ECN :ibl84631 Regards Vishal | 10,130 | 5 | 4 | Closed | Rinoy Sebastin | null | null | Service Request | null | Goal Management | null | null | 2020-02-25T13:40:13+05:30 | 2020-03-11T17:51:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Kindly join the provided connection to work on the above query regard to issue in goal settings. We will check and update you the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Rinoy Sebastin, As discussed we have removed the duplicate goals for the above mentioned employee. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
130 | Dear Dhivya , We are unable to raise partial leave cancellation for PL raised on 15th & 16th Jan’20, please find below screenshot. ECN : 85658 Even tried after configuration changes. Please check disconnect and confirm. Regards, Chaitali | 10,131 | 5 | 4 | Closed | Rinoy Sebastin | transaction moved to failed in queue process history | null | Data Correction | null | null | null | null | 2020-02-26T14:46:17+05:30 | 2020-03-12T16:49:30+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, We have received the connectivity from Indus ind. Please provide us sometime, we will analyze the query raised on "Unable to do leave cancellation" for the above mentioned employee and will share the updates with you., Hi Rinoy Sebastin, Request you to please update the Leave Cancellation days as 50 and try cancelling the leave through "Leave Cancel Partial" form and let us know your feedback. Attached the snapshot for your reference. |
131 | Team, Please check and resolve the issue. S7L - pending transaction not getting displayed in the queue. | 10,132 | 4 | 4 | Resolved | Venkat V | null | null | Data Correction | null | Goal Management | null | null | 2020-02-27T18:31:27+05:30 | 2020-02-27T19:23:14+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/search/tickets?term=S7L&authenticity_token=VFLtCRD0Fp4wKyDbfjrac%2FcrLk29aEAqEBRKM2ydj4M%3D, Hi Venkat V, We have done the required changes and that count which has shown wrongly on forms pending for approval for the above associate S7L has been rectified. Kindly check. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
132 | Team, It is showing that Lara(W5Z) have a Leave Cancellation request but it isn’t visible! | 10,133 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-02-28T15:56:08+05:30 | 2020-03-14T17:49:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to the wrong count showing in forms pending for approval and share the updates with you. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, The issue has been fixed . Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
133 | Dear Team please check and update who updated the last salary changes in system for Jyoti Singh_YY5. | 10,134 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-02T16:00:45+05:30 | 2020-03-18T12:50:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to who has updated the last salary changes in system for emp id 'YY5' and share the updates with you., Hi Venkat V, As discussed the salary upload has been uploaded by assocaite id 'OB2' on 20th FEB 2020. Kindly refer the below snapshot for your reference. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
134 | Dear Dhivya , Kindly check and provide solution for the same at earliest , as discussed , employees aren't able to raise leave (Type : SL) with document. ECN : 48514 and 22073 Regards, Chaitali | 10,135 | 5 | 3 | Closed | Rinoy Sebastin | hope due to special characters in attached pdf | null | Configuration | null | null | null | null | 2020-03-03T10:54:01+05:30 | 2020-03-19T10:50:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Post discussion with Ms. Chaitali over the call, we understood that an alert message is getting displayed while applying for SL Leave. Request you to please join the connectivity shared over the mail to resolve the query., Hi Rinoy Sebastin, As discussed over the call and web ex session, we renamed the PDF file that the user was trying to attach, and then added the respective file. The file got added and the transaction also got submitted successfully. Request the user to pullback the transaction,rename the file and then add the respective file and submit the transaction. Please verify the same and let us know your feedback., Hi Dhivya, Both the cases are resolved now, post renaming the attachment file. Thank you for your support. Regards, Chaitali, Hi Rinoy Sebastin, As discussed over the call and web ex session, we renamed the PDF file that the user was trying to attach, and then added the respective file. The file got added and the transaction also got submitted successfully. Request the user to pullback the transaction,rename the file and then add the respective file and submit the transaction. Please verify the same and let us know your feedback. |
135 | Detail Description: employee is facing error while updating account number on pulse ECN: 101002 | 10,136 | 5 | 1 | Closed | Rinoy Sebastin | transaction in pims queue | null | Data Correction | null | null | null | null | 2020-03-03T19:54:04+05:30 | 2020-03-20T14:50:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Team, Awaiting revert on this., Hi Rinoy Sebastin, Request you to please join the below link to resolve the query raised on "Bank Details". https://zoom.us/j/174790211?pwd=Zk40RVJ1LzhTcW04cTFTQnRpQjUyUT09, Hi Rinoy Sebastin, As discussed over the call, request you to please verify now and let us know your feedback. |
136 | Team, Please change the LWD in system as 23-Jan-2020 for the employee ID: Z42 | 10,137 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-03-04T09:29:40+05:30 | 2020-03-20T11:49:13+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will update the LWD for the above mentioned employee and share the updates with you. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, We have updated the LWD for the above mentioned associate. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
137 | Team, We are facing sync issue, Transaction details are not reflecting correctly in employment details form. | 10,138 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-05T10:26:44+05:30 | 2020-03-26T18:50:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Emp ID: A41 attendance type: Security Card changes done in 20-Feb, but still showing as Desk/Mobile. Please check and fix this issue., Hi Venkat V, We will check the above query regard to issue history master sync and will revert you on this. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Please update the status., Hi Venkat V, As discussed we have rescheduled the sync scheduler regard to history master sync and employee project assign sync. We have also executed syn manually for the associates A41,XZ1,TX4,Z2I and the data has been updated correctly. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Team, How do we fix this issue. Please clarify how the issue occurs and also provide schedular names?, Hi Venkat V, As already discussed with you we have reconfigured the schedulers which is used to sync the data and we have informed you that we will keep analysis on this scenario and if you face this issue in future please revert us. Schedulers related to the above query : History master sync and Employee project assign sync Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
138 | In user goal setting bucket showing last year goal setting and he not able to submit only reset button appear please clean the goal setting of ECN 56153. Regards Vishal | 10,139 | 5 | 4 | Closed | Rinoy Sebastin | null | null | Configuration | null | Goal Management | null | null | 2020-03-05T12:29:20+05:30 | 2020-04-01T08:51:33+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10136, Hi Rinoy Sebastin, Request you to please join the below link to do the clean up on Goal Setting. https://zoom.us/j/174790211?pwd=Zk40RVJ1LzhTcW04cTFTQnRpQjUyUT09, Hi Rinoy Sebastin, As discussed over the call, since we have configured the "Carry forward goals", the goals of previous year will get displayed in the Goal Setting form with "Not Saved" status. Also the both Save and submit button are getting displayed. Request you to please click on the record, fill the required details and submit the goals. Please verify and let us know your feedback., Dear Dhivya/Team, ECN : 58676, is unable to submit the selected goals , as all goals are getting forwarded to the approver. Request you to kindly clean the entire goals and confirm. Regards, Chaitali, Hi Rinoy Sebastin, Since the query raised earlier in this ticket has been resolved and the current query raised by you, is regard to GS clean up, request you to please raise a new fresh desk ticket for the same. |
139 | Dear team, Sick Leave APAC balance showing is different from Leave request balance. Request your help to fx this. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,140 | 4 | 4 | Resolved | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-05T16:01:15+05:30 | 2020-03-06T11:23:23+05:30 | jayakrishnan.n@myadrenalin.com | null | null | null | null | Clarification | Hi Venkat V, Post analysis we understood that for the above mentioned employee for leave type SL APAC , 9 leaves where moved to PP balance as the configuration 'Reinitialize Balance Every year' was enabled as 'Yes' in past years and hence that balance was carried out and showing in leave balance report as closing balance and opening balance. Kindly refer the below image for your reference., how to do we change that ? please help in changing the same in report., PP Balance should be shown in leave request and we will adjust the same., Hi Venkat V, As discussed over the call we analyzed that for the above mentioned employee due to configuration ''Reinitialize Balance Every year' enabled as Yes in the year 2016,2017,2018 the leave type 'AS' leave balance has moved PP Balance (Previous Period Balance) which you can view on leave request form and it is just for information how much balance employee has on past years and the same will not be used by employees. The configuration ''Reinitialize Balance Every year ' was enabled as NO for the year 2019 and hence his balance was truncated using the truncation process carried out on the year end. The balance which is showing on the leave request form is the current year credit of 3 leaves which the employee can avail for this year. Kindly check and revert us for further clarifications. |
140 | Team, Senior associates are not able to login in IOS Mobile device. Please check and resolve at the earliest. | 10,141 | 5 | 4 | Closed | Venkat V | null | null | Data Correction | null | null | null | null | 2020-03-09T10:58:57+05:30 | 2020-03-24T11:49:35+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, even for android users. Please resolve at the earliest., Hi Venkat V, As discussed we are checking the above issue regard employees not able to login through mobile application and will share the updates with you. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, As discussed the issue regard to mobile login is resolved and the same has been confirmed by you. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
141 | Team I have configured leaves that needs to be credited yearly (Jan) only but Please clarify how to configure credit leaves for movement associates. For Exp: If associates move from India to Portgual on June how do we configure and credit pro rata leaves. | 10,142 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-09T11:07:22+05:30 | 2020-03-26T18:50:32+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will check the configurations regard to leave credit for movement employees and share the updates with you. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Please update the status., Hi Venkat V, As discussed the configuration which is configured against leave type 'JL' is correct however frequency should be setted as 'Monthly' basis and so the leave will credited to the movement employees also. Kindly modify the configuration in UAT and confirm before changing on LIVE environment. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, JL leave credit will be annually only. how do we configure for Yearly to credit pro rata basis leave till Dec., Hi Venkat V, As discussed with Ms.Dhivya we have two ways to credit the leaves for transfer employees. 1) Leave credit should be set as monthly frequency with DOJ as 'yes' credit period also should be monthly and in this case if employee transferred then according leave will be credited. 2) Onshore leave type and offshore leave type should be created as same and leave transferring scheduler should be enabled and then his leave balance from current location will be transferred to new location. If you enable pro-rata basis leave credit for that leave type then it will calculate from DOJ and according to the work days leave will be credited. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
142 | Dear Team, as checked there is no sign out pending for below user but still he is not getting attendance pop up to mark the attendance. ECN:66652. regards, ravi. | 10,143 | 5 | 1 | Closed | Rinoy Sebastin | need to try signing in | null | Configuration | null | null | null | null | 2020-03-09T15:13:13+05:30 | 2020-03-26T15:52:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We were unable to schedule the connectivity yesterday, we will be sharing the connectivity in few minutes, please join the same to resolve the query raised on "Employee unable to map attendance"., Hi Rinoy Sebastin, I am not able to access the shared screen after getting a connection. We will connect tomorrow and check the same., Hi Rinoy Sebastin, As shared over the mail communication, request you to please join the below link : https://fastsupport.com/626159172 , Hi Rinoy Sebastin, As discussed over the call with Ms.Chaitali and Mr.Ravi, request you to please verify whether the Sign out option is getting displayed for the respective employee. If then sign out the same and try signing in into the application. If not please arrange the session with the employee and let us know. We will connect and verify and provide the feedback to you post-analysis. |
143 | Dear Team, Below user is not able to marked the custom shift(i.e. from 9:30 to 6:30) of his reportees Please find below screenshots for your reference. regards, ravi. | 10,144 | 5 | 1 | Closed | Rinoy Sebastin | shift not mapped in group master | null | Configuration | null | null | null | null | 2020-03-09T16:38:11+05:30 | 2020-03-26T15:52:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We were unable to schedule the connectivity yesterday, we will be sharing the connectivity in few minutes, please join the same to resolve the query raised on "Manager unable to roaster shift for his reportees"., Hi Rinoy Sebastin, From my end, I am not able to access the shared screen after getting a connection. We will connect tomorrow and check the same., Hi Rinoy Sebastin, As shared over the mail, request you to please join the below link : https://fastsupport.com/626159172 , Hi Rinoy Sebastin, Post analysis we understood that the group code to which his reportees belong, for Ex:5210, belongs to Information technology doesn't have the respective shift mentioned above(9:30-18:30). Hence the same is not getting displayed in the Group Roster form. Request you to please map the required shifts in the "Shift Group Master" form and then verify the Group Roaster form. Attached the snapshot for your reference. Please verify the same and let us know your feedback. |
144 | Hi Team, User need to clean his goal setting . Old Goal Sheet approved by RM (ECN 64506) .Please check . Regards Vishal | 10,145 | 5 | 1 | Closed | Rinoy Sebastin | clean up done based requisition | null | Data Correction | null | Goal Management | null | null | 2020-03-11T14:57:29+05:30 | 2020-03-26T14:48:45+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As requested, we have done the required clean up of the goals of employee 64506. Please verify the same from your end and let us know your feedback. |
145 | Team, Employee ID are not fetching in employee summary form.please check and revert | 10,146 | 5 | 3 | Closed | Venkat V | when we verified the employee summary was getting poped up | null | Configuration | null | null | null | null | 2020-03-12T10:41:12+05:30 | 2020-03-27T10:48:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed over the call, request you to please verify the Employee Summary in Employment details as well as other forms and let us know your feedback. |
146 | As discussed, Understand from Prathab that the below 2 employee names are not reflecting in the exit clearance que for approval. Please check and confirm to deactivate the ids. ---------- Forwarded message --------- From: Peter Wilson HR <peter.wilson@intellectdesign.com> Date: Fri, 13 Mar, 2020, 1:28 pm Subject: Exit Clearance issue To: Venkat V HR <venkat.v@intellectdesign.com> Cc: Prathab R ADMN <prathab.r@intellectft.com> Hi Venkat, As discussed, Understand from Prathab that the below 2 employee names are not reflecting in the exit clearance que for approval. Please check and confirm to deactivate the ids. Emp id - Z55,P37 Warm Regards, Peter Wilson | Human Resources | Intellect Design Arena t: +91 44 27435001 x 8082 | m: +91 8939865964 | VOIP: 8082 e: peter.wilson@intellectdesign.com Plot No , 3 / G-3 ,SIPCOT IT PARK, Siruseri, Chengleput Taluk, Kancheepuram District Chennai – 603103 w: www.intellectdesign.com -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,147 | 4 | 4 | Resolved | Venkat V | Reprocessed from backend | null | Data Correction | null | Separation Management | null | null | 2020-03-13T13:31:39+05:30 | 2020-03-13T17:18:22+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | Clarification | Team admin clearance shows pending with B6P for the emp id, Z55, P37,. Whereas, In B6P queue there are no transaction showing., Hi Venkat V, From the above description we understood that admin clearance activity is not visible in the approvers queue, We will check the update you the same. Thanks & Regards, Jayakrishnan.N Product Support, Hi Venkat V, As discussed the above transaction has moved to deadlock state and hence we have reprocessed the same from backend. The transactions are now available in approvers queue. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
147 | Team, Associates used to enter the amount with special character in the Expense amount field. Ex: 2,432. The system allows to enter the amount with a special character and gets submitted. Due to special character, raised transactions not getting processed and failed. This is not notified to associates, so they keep on rising expenses. I request you to please put validation or alert not to enter any characters. | 10,148 | 5 | 3 | Closed | Venkat V | null | null | Patch Deployment | null | null | null | null | 2020-03-13T15:22:38+05:30 | 2020-05-06T08:49:43+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will check the above query regard to expense amount being given by employees are separated with comma or has some special characters but however system is not throwing any errors while submission. We will check the same with internal team and revert you on this., Hi Venkat V, With regard to the above above query if the employee submitted the expense amount with comma or with some special characters the system allowing to submit the request however it is not throwing any errors while submission We have informed the same to internal team to add some validations to restrict submission of special characters. We have initiated the internal mail thread and will share the updates with you. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Please update the status., Hi Venkat V, We have added the validations in UAT server. Kindly validate the same and revert us. So that we will deploy the patch in live environment. Thanks and Regards, Jay |
148 | Team, We are getting error alert while using employee bank details form. | 10,149 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | null | null | null | 2020-03-13T16:32:11+05:30 | 2020-04-02T15:49:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, From the above description we understood that while using Employee Bank Details form you are receiving the attached error. We will check and update you the same. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, Post analysis we understood that the error 'The application has encountered an unknown error' has coming due to incorrect file name being given by the associates. As discussed request the associates to provide the file name without any special characters,dot,comma and also we will check with internal team to add more validations while submitting the form. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
149 | team, Request you please change the self appraisal 2308 to self appraisal and self appraisl to self appraisal-old.Please confirm once done. | 10,150 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Performance Management | null | null | 2020-03-16T11:46:11+05:30 | 2020-03-31T11:49:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we have renamed the forms 'Self Appraisal 2308' to 'Self Appraisal' and 'Self Appraisal to 'Self Appraisal - Old' and the same is reflecting in frontend. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
150 | Dear Team, For the below ID, can you please provide the screenshot for when did associate applied for PLB. Emp ID : ZK5 Date of Joining : Feb 07, 2020 Department : iRTM Citi ODC | 10,151 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-16T11:59:08+05:30 | 2020-03-31T13:02:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed the associate has modified her PLB on 15 FEB 2020. please find the below snapshot for your reference. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
151 | Team, Associate (S8J) self-appraisal request not reflecting in managers Queue. Please check and resolve asap. | 10,152 | 5 | 3 | Closed | Venkat V | Transaction gone to WFS_IN_QUEUE_T table. | null | Clarification | null | Performance Management | null | null | 2020-03-16T12:02:20+05:30 | 2020-04-01T19:51:47+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi Venkat V, As discussed the transaction gone to error queue and post which we have reprocessed the same and now the transaction is available in approvers queue. Kindly check. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Emp ID: S9E, Emp ID: K9R, Hi Venkat V, As discussed the transaction gone to error queue and post which we have reprocessed the same and now the transaction is available in approvers queue. Kindly check. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
152 | Dear Dhivya, Regularization details attendance it is still reflecting as Absent in Pulse for 09 march 2020 ECN: ibl61225 Regards, Akshay Jedhe | 10,153 | 5 | 3 | Closed | Rinoy Sebastin | AR fall on previous date | null | Configuration | null | null | null | null | 2020-03-17T09:13:11+05:30 | 2020-04-01T19:51:48+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please join the below connectivity shared to resolve the query raised on "Attendance regularization". https://zoom.us/j/911130934?pwd=QVZWYzFTdDh6TFBMaVQvZXpRZUNwQT09 Hope the employee would have raised time based AR (or) not fulfilled the shift timings., Hi Rinoy Sebastin, Post analysis we understood that the employee has raised AR for 9th Mar 2020 from 9:00 AM to 9:00 PM, however the shift timings are from 12 to 12. Hence the AR got aligned for the previous dates. Request you to please cancel the AR and raise for the respective shift timings, verify and let us know your feedback. |
153 | Team, Requeset you to please change the LWD in system as 13-Jun-2019 for the Emp ID (V9V) | 10,154 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-03-17T09:56:49+05:30 | 2020-03-20T13:01:19+05:30 | null | null | null | jayakrishnan.n@myadrenalin.com | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Please take a look at ticket #10154 raised by Venkat V (venkat.v@intellectdesign.com)., Hi Venkat V, We will update the LWD for the above mentioned employee and revert us on this., Hi Venkat V, We have updated the LWD for the above mentioned employee. kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Changes not reflecting in reports. Please check and update us |
154 | Hi Dhivya, ECN : 58676, is unable to submit the selected goals , as all goals are getting forwarded to the approver. Request you to kindly clean the entire goals and confirm. Regards, Chaitali | 10,155 | 5 | 3 | Closed | Rinoy Sebastin | clean up done based on requisition | null | Configuration | null | null | null | null | 2020-03-17T15:05:49+05:30 | 2020-04-01T15:49:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As requested we have done the required clean up, please verify the same and let us know your feedback. |
155 | Team, Request you to hide the self appraisal - old for all associates in approval queue, | 10,156 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-03-18T10:05:38+05:30 | 2020-04-02T15:49:55+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will remove the old self appraisal transaction from the approvers queue and will revert you on this. Regards, Jay, Hi Venkat V, As discussed we have removed old transactions regard to self appraisal form from approvers queue. Kindly check and revert us for further clarifications. Thanks, Jay |
156 | Team, Associate not able to view the Guideline measure under goal. Please find the screenshot for your reference. Whereas myself and HRFAC can view guideline measure. Emp ID: PZ8 | 10,157 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Goal Management | null | null | 2020-03-18T10:13:32+05:30 | 2020-04-02T16:52:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to associate not able to find the guideline measures and share the updates with you, Hi Venkat V, As discussed we understood that you have filled the guideline and measures of the employee and submitted the GS. Kindly revert us if you have need further assistance on this. Thanks , Jay |
157 | Hi Dhivya, As observed over remote access, user ECN : 75456 is facing issue while submitting goal setting form. As given in below print screen , user is selecting 5 goals (1,2,3,4 and 6th respectively) with weightage of 100%. But once , user saves and submits the goal , all below goals are visible in approvers goals. We have also , check the same by rejecting the entire goals and repeating the process once, but same issue occurs. Kindly get the disconnect checked and rectify the same at earliest. Regards Vishal | 10,158 | 5 | 4 | Closed | Rinoy Sebastin | duplicate goals | null | Data Correction | null | null | null | null | 2020-03-18T13:12:44+05:30 | 2020-04-02T17:52:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please join the link shared over the mail. https://zoom.us/j/601384644, Hi Rinoy Sebastin, As discussed over the call, post analysis,we understood that the same goal name existed thrice and hence the discrepancy. We have rectified the same. Request you to please verify the same and let us know your feedback. |
158 | Dear Team Please hide the below transaction in BD4 Queue. 1.Create Vacancy Role player -2308 2.Create Vacancy Role player 3.Self appraisal - Old. 4.Independent Expense - Remove A03 Transactions alone. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,159 | 5 | 1 | Closed | Venkat V | null | null | Service Request | null | null | null | null | 2020-03-18T15:59:55+05:30 | 2020-04-02T16:52:17+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | Service Request | Hi Venkat V, As discussed we have removed the above pending old transactions from BD4 queue. Kindly check and revert us for further clarifications. Thanks, Jay |
159 | Team, For the below ID, please change the resignation type as " Managed Attrition" and reason for attrition " Absconding" in Database and QCR110 Resigned associate summary" Report | 10,160 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Separation Management | null | null | 2020-03-19T16:53:36+05:30 | 2020-04-07T12:49:21+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Z9B, Hi Venkat V, We will update the above changes from backend regard to separation and will revert you on this. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Hi Venkat V, We have updated the separation type/reason for resignation from backend. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Please change the LWD also 19 feb 2020, Hi Venkat V, As discussed we have updated the LWD for the above mentioned employee. Kindly check. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
160 | Daer Jaya Today LWD , am trying to revoke getting alert like this and after refreshing still ID exist in grid. Please look into it [image: image.png] [image: image.png] Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,161 | 5 | 1 | Closed | Venkat V | Queue manager dll was not updated with new one. | null | Patch Deployment | null | Employee Information | null | null | 2020-03-20T10:14:07+05:30 | 2020-04-04T11:48:28+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | Software Problem | Hi Venkat V, As discussed the issue was due to the old queue manager service being running on the server. Post which we have deployed the patch for queue manager service and now all transactions are getting submitted successfully . kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789 |
161 | Team, We are getting error as "Project not alloted in date" | 10,162 | 5 | 3 | Closed | Venkat V | Data was integrated in our system. Manually inserted and executed scheduler | null | Data Correction | null | null | null | null | 2020-03-20T11:48:11+05:30 | 2020-04-04T13:48:47+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, Post analysis we understood that project data was not received by our system from 15 MAR and hence in timesheet form employees are not allowed to fill the data. We have pushed the project data and now employees able to submit the data. Kindly check and revert us for further clarifications. |
162 | Dear Team Attendance data for the 19th Mar not getting displayed in clock in clock out and attendance calendar | 10,163 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-03-20T12:30:38+05:30 | 2020-04-09T12:48:45+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, Post analysis we understood that attendance data was pushed for the date 19MAR2020. We have re-executed the scheduler and now the attendance calendar is showing correctly for all employees. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com | Ph : 044-30247477 | Mob : 8148570789, Team, Please check and update us asap., Hi Venkat V, Kindly check now and revert us for further clarifications. Thanks, Jayakrishnan.N Product Support |
163 | Dear Team, Please check on this, APL is not moved to Ejoining although APL is created and RHR has received the attached mail from Pulse with APL no. PFA for details. Confirm, the disconnect and check on priority. Regards, Chaitali | 10,164 | 5 | 3 | Closed | Rinoy Sebastin | letter fetched from letter generator | null | Configuration | null | Offer Management | null | null | 2020-03-20T17:38:58+05:30 | 2020-04-15T17:49:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Team, Kindly Update.. Reagrds, Chaitali, Hi Rinoy Sebastin, Post analysis we found that employees letter was generated and available in employee doc letter tabel where in export customization table the XML url was missing. As discussed over the call we will check the same with internal team and will revert you on this. Thanks, Jayakrishnan.N, Hi Rinoy Sebastin, As discussed over the call with Chaitali, since the XML didn't get binded, we were unable to download the letter in E joining. Hence as a workaround, currently we have downloaded the letter from Letter Generator and shared the same. Please verify and let us know in case of any queries. |
164 | Hi Ravichandran, Hope my note finds you well. I wanted to briefly introduce myself as your new Account Manager on the Freshworks side. The goal of my outreach is to find 15-20 minutes this coming week for an intro call. Some points of conversation could include: A quick health check on your current instance Any new use cases or groups within the organization that are looking to be added Additional agents to be added or other pricing/contract related inquiries Anything else that you and your team need help with at this time Looking forward to connecting! Thanks Ravichandran, Evan -- Evan Radkey Account Manager, Freshworks p : 650-339-2045 e : evan.radkey [http://fslink.freshdesk.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cDovL2V2YW4ucmFka2V5LyIsImxpb24iOiIyZiIsImdvcmlsbGEiOiIzZDM2OTc1ZiIsImRlZXIiOiI0MGI0ZTNiNyJ9LCJpYXQiOjE1ODQ3MTQ4MTF9.GNRmD-bnM25yV97XhNDJxSuCLQHxdSlszT4MrsA2nOw~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoiYXNrLmFkcmVuYWxpbkBteWFkcmVuYWxpbi5jb20iLCJjYW1lbCI6IjQxN2M3OTllIn0sImlhdCI6MTU4NDcxNDgxMX0.Txx1HrsPqcy8ppz-JdnvnO5kFquuzpfxMb6Pt0gLnIM]@freshworks.com [http://fslink.freshdesk.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cDovL2ZyZXNod29ya3MuY29tLyIsImxpb24iOiIyZiIsImdvcmlsbGEiOiIzZDM2OTc1ZiIsImRlZXIiOiI0MGI0ZTNiOCJ9LCJpYXQiOjE1ODQ3MTQ4MTF9.HJ3s8tseISo_P_9GvQyKd2w1-bS3t9s-jtQGRqxmqmw~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoiYXNrLmFkcmVuYWxpbkBteWFkcmVuYWxpbi5jb20iLCJjYW1lbCI6IjQxN2M3OTllIn0sImlhdCI6MTU4NDcxNDgxMX0.Txx1HrsPqcy8ppz-JdnvnO5kFquuzpfxMb6Pt0gLnIM] w : [http://fslink.freshdesk.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cDovL3d3dy5mcmVzaGRlc2suY29tLyIsImxpb24iOiIyZiIsImdvcmlsbGEiOiIzZDM2OTc1ZiIsImRlZXIiOiI0MGI0ZTNiYiJ9LCJpYXQiOjE1ODQ3MTQ4MTF9.ZGwOYTyOmg1_bZhD3Y_3NdaVWc56uzgHeeHDzGontvs~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoiYXNrLmFkcmVuYWxpbkBteWFkcmVuYWxpbi5jb20iLCJjYW1lbCI6IjQxN2M3OTllIn0sImlhdCI6MTU4NDcxNDgxMX0.Txx1HrsPqcy8ppz-JdnvnO5kFquuzpfxMb6Pt0gLnIM]www.freshworks.com [http://fslink.freshdesk.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cDovLy8vd3d3LmZyZXNod29ya3MuY29tIiwibGlvbiI6IjJmIiwiZ29yaWxsYSI6IjNkMzY5NzVmIiwiZGVlciI6IjQwYjRlM2JkIn0sImlhdCI6MTU4NDcxNDgxMX0.R0k66GZzGlg6-gtysgFzj2Px34fWQFGhs6T68gPv1S0~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoiYXNrLmFkcmVuYWxpbkBteWFkcmVuYWxpbi5jb20iLCJjYW1lbCI6IjQxN2M3OTllIn0sImlhdCI6MTU4NDcxNDgxMX0.Txx1HrsPqcy8ppz-JdnvnO5kFquuzpfxMb6Pt0gLnIM] [http://fslink.freshdesk.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly93d3cubGlua2VkaW4uY29tL2luL2V2YW5yYWRrZXkvIiwibGlvbiI6IjJmIiwiZ29yaWxsYSI6IjNkMzY5NzVmIiwiZGVlciI6IjQwYjRlM2JmIn0sImlhdCI6MTU4NDcxNDgxMX0.VUN1CDZpWkwTpJVHLUuR6EIaBBVBrrDIJ3RV1ofEXJ8~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoiYXNrLmFkcmVuYWxpbkBteWFkcmVuYWxpbi5jb20iLCJjYW1lbCI6IjQxN2M3OTllIn0sImlhdCI6MTU4NDcxNDgxMX0.Txx1HrsPqcy8ppz-JdnvnO5kFquuzpfxMb6Pt0gLnIM] Unsubscribe [http://fslink.freshdesk.com/email/track/unsubscribe?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Imxpb24iOiIyZiIsImdvcmlsbGEiOiIzZDM2OTc1ZiIsImhvcnNlIjoiYXNrLmFkcmVuYWxpbkBteWFkcmVuYWxpbi5jb20iLCJjYW1lbCI6IjQxN2M3OTllIn0sImlhdCI6MTU4NDcxNDgxMX0.jo3vZYssgat1P59ztn7jk_ipnZWck2n7BzzCgFU7C4A] | 10,165 | 5 | 1 | Closed | Evan Radkey | shared the mail internally. | null | Configuration | null | null | null | null | 2020-03-20T20:03:45+05:30 | 2020-04-16T18:50:43+05:30 | null | null | null | venketeshwaran@gmail.com | null | Clarification | Please take a look at ticket #10165 raised by Evan Radkey (evan.radkey@freshworks.com). Dear Venkat, We have received the above mail from Fresh Desk team. For your reference. , Hi Evan Radkey, We have forwarded this mail to the internal team, We will verify with them and share the feedback with you. |
165 | Team Request you to please check and reflect total hrs for the below id on 19th march. [image: image.png] Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,166 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-03-23T15:49:59+05:30 | 2020-04-07T17:49:16+05:30 | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com | null | null | Clarification | Hi Venkat V, Kindly check now and revert us for further clarifications. Thanks,Jayakrishnan.N Product Support, ? Hi, Thanks for your Email. I am on Personal leave till 26th March 2020 . For any support related queries kindly publish a ticket in the portal(https://csp.myadrenalin.com/newcsp/). |
166 | Team, an associate had filled their timesheets for 20th mar and same is not reflecting in report . please check and revert. Z48 | 10,167 | 5 | 2 | Closed | Venkat V | null | null | Clarification | null | Timesheet Management | null | null | 2020-03-24T10:06:26+05:30 | 2020-04-09T14:51:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, As discussed over the call we will analye on the above issue and will revert you on this, Hi Venkat V, Post analysis we understood that the above mentioned employee has not submitted/saved his timesheet for the respective dates and we have also verified the same from backend. Kindly check with the employee and revert us back on this. Thanks, Jayakrishnan.N Product Support |
167 | Team, Please change the Table header - Billable minutes to Billable hours | 10,168 | 5 | 3 | Closed | Venkat V | Modified the label name from backend | null | Service Request | null | null | null | null | 2020-03-24T10:07:14+05:30 | 2020-04-09T12:48:46+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, As discussed we will check to rename the column name and and will revert you on this. Thanks, Jay, Hi Venkat V, We have modified the column name as 'Billable Hours' in the timesheet weekly report. Kindly check and revert us for further clarifications. Thanks, Jay |
168 | TEam Associates are getting Invalid username and password while logging in . I got more than 20+ request to reset the password | 10,169 | 5 | 4 | Closed | Venkat V | Vulnerability issue in user password | null | Data Correction | null | null | null | null | 2020-03-24T12:37:34+05:30 | 2020-04-08T22:52:49+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed over the call we are checking the above query with internal team. We will update you once we get updates from them Thanks, Jay, Hi Venkat V, As discussed over the call our infra team has rollback the changes which got recently deployed and hence the employees are able to login now to the applications. Kindly check and revert us for further clarifications. Thanks, Jayakrishnan.N |
169 | Team, Sharing data upload file for new joiner, wherein HR is facing issue ,while doing upload activity. Kindly assist here on priority. PFA of both error screenshot and upload attachment. Regards, Chaitali | 10,170 | 5 | 3 | Closed | Rinoy Sebastin | Spaces present in file name of upload file. | null | Clarification | null | New Hire On-Boarding | null | null | 2020-03-24T14:31:21+05:30 | 2020-04-10T10:49:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36 seen_articles: referrer: , Hi Rinoy Sebastin, We have shared a connection through mail. Kindly join the provided connection so that we can work on the above query. Thanks, Jay, Hi Rinoy Sebastin, As discussed you are facing connectivity issue from your end . Please provide the connection tomorrow to work on the above query. Thanks, Jay, Hi Rinoy Sebastin, Please provide your available time to work on the above query. So that we can send you a connection and work on it. Thanks, Jay, Hi Rinoy Sebastin, Post analysis we understood that the file name has some spaces in-between characters. Post removal of spaces we are able to upload the same and the same has been confirmed by you. Kindly check and revert us for further clarifications. Thanks and regards, Jayakrishnan.N Product Support |
170 | Dear Jay/Ravi Please mandate the field "Remarks" in weekly timesheet and confirm. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,171 | 5 | 1 | Closed | Venkat V | Code level changes | null | Service Request | null | null | null | null | 2020-03-25T16:05:11+05:30 | 2020-04-11T22:48:32+05:30 | jayakrishnan.n@myadrenalin.com, ravisankar.s@myadrenalin.com | null | null | null | null | Service Request | Hi Venkat V, As discussed we will check the above requirement to mandate the remark field and will revert you on this. Thanks, Jayakrishnan.N Product Support, showing mandate symbol but without filling remarks forms can be submitted., Hi Venkat V, As discussed we have added some script level changes in aspx page and hence the changes will not allow employees to submit the timesheet without any remarks. As discussed over the call we will check the product team regarding to get that changes which you can modify the message from frontend. Thanks, Jayakrishnan.N Product Support |
171 | Fyi. While saving associates are getting internal error.please check and let me know ---------- Forwarded message --------- From: Natarajan Panchanath iGCB <natarajan.panchanath@intellectdesign.com> Date: Fri, 27 Mar, 2020, 9:16 am Subject: Re: Steps to fill in Weekly Timesheet To: Venkat V HR <venkat.v@intellectdesign.com> Cc: Srinivasan As <srinivasan.as@intellectdesign.com>, Senthilkumar Ramaiah <senthilkumar.ramaiah@intellectdesign.com> Hi Venkat, While trying to save the entry it is throwing error which is attached below. Kindly rectify this issue. [image: image.png] On Thu, Mar 26, 2020 at 8:44 PM Venkat V HR <venkat.v@intellectdesign.com> wrote: > Dear Ragupathi > > Please check now and update us.' > > Thanks & Regards > Venkatesh V - CORP HR > HR.Analytics | Corporate HR Team > Mail: venkat.v@intellectdesign.com > Extn: 8297 > > > > On Thu, Mar 26, 2020 at 7:24 PM Ragupathi Palanisamy iGTB < > ragupathi.palanisamy@intellectdesign.com> wrote: > >> Dear Venkat >> >> My project code not showing in weekly timesheet page, Please help to >> resolve. >> My project code:P27325 >> >> [image: image.png] >> >> Thanks and Regards >> Ragupathi >> >> On Thu, Mar 26, 2020 at 2:12 PM Venkat V HR <venkat.v@intellectdesign.com> >> wrote: >> >>> Dear Associate, >>> >>> Exams are being cancelled, offices are being shut as the COVID-19 >>>> pandemic sweeps the world, and many people are dealing with greater >>>> concerns, such as the health of family, friends, or themselves. >>>> >>>> But for those free of illness, and working effectively work from >>>> home, how do you track and report your daily activities? >>>> >>>> Time management is extremely important for one's success and it is >>>> essential to effectively manage time and all of our priorities and tasks. >>>> The Timesheet module available in our Adrenalin system helps us track >>>> our tasks on a day to day and weekly basis. >>>> >>>> Below is a step by step guide to enable you to fill timesheet on a >>>> daily basis. >>>> >>>> 1. Please navigate to adrenalin URL mentioned below and enter >>>> the login details.(https://cloud.myadrenalin.com/Adrenalin/) and type >>>> weekly time sheet in Zologbar. >>>> >>>> [image: image.png] >>>> >>>> 2. Click on calendar and select period. >>>> [image: image.png] >>>> >>>> 3. You will find the activities under project codes, Select >>>> activity which you have undergone and entered the timings with remarks for >>>> each dates. >>>> [image: image.png] >>>> >>>> 4. In case if you don’t find any activity in the dropdown which >>>> related to your work, select “Others” and “Add activity” popup window will >>>> appear you can select any existing activities or you can enter new activity >>>> name and submit it. >>>> [image: image.png] >>>> >>>> >>>> 5. Enter the Time spent on the activity and select the checkboxes >>>> of each activity for individual dates and click Submit button to >>>> submit the form. >>>> [image: image.png] >>>> >>> >>> Note - You will be able to enter the timesheet for a day post the 24 >>> hour window (timesheet for today can be entered only tomorrow morning). Future >>> date is not allowed. >>> For any clarification, please write to L1HRMXSupport@intellectdesign.com >>> or Venkat.v@intellectdesign.com. >>> >>> Thanks & Regards >>> Venkatesh V - CORP HR >>> >>> -- Natarajan Panchanathan Intellect Design Arena Ltd 34, IT Highway, NextLevel, Ground Floor, East Wing, Navalur, Chennai - 603 103. ) Wk: + 91 44 334180 Ext: 8026 Mob: + 91 98840 31890 -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,172 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-27T09:24:25+05:30 | 2020-04-11T11:50:00+05:30 | jayakrishnan.n@myadrenalin.com | null | null | null | null | Software Problem | Hi Venkat V, As discussed over the call we have checked the same with our Internal team and understood that due to application pool being resting while sending request to the application and hence they will check the same on server side by today during the downtime. We will coordinate with them and will share the updates with you. Thanks, Jay |
172 | For one employee 10947, the amount of -200000 is not getting considered for tax compoenent "INC_HP". | 10,173 | 5 | 4 | Closed | Vicky Shah | null | null | Clarification | null | Claims & Reimbursement | null | null | 2020-03-27T12:02:45+05:30 | 2020-04-06T11:11:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, The issue with regard to amount of -200000 is not getting considered for tax component has been resolved . Kindly check and revert us for any clarifications. Thanks, Jay |
173 | Team, Request you to please check the status in the weekly timesheet report. Please clarify on the status level. My status showing as saved but i have submitted. | 10,174 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | Timesheet Management | null | null | 2020-03-27T12:37:33+05:30 | 2020-04-11T19:48:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, As discussed will check the timesheet report status and will revert you on this. Thanks, Jayakrishnan.N, Hi Venkat V, Post analysis we understood that status column in report will shows as 'Approved' only when all 5days of timesheet were submitted because its a weekly timesheet. If you submit for first three days and if you edit the timesheet on fourth day and saved the data then all the days timesheet data will move to saved status. Kindly check and revert us for further clarifications. Thanks, Jay |
174 | Not able to log in adrenalin. Getting error as internal server error while and also extracting reports. On Mon, 30 Mar, 2020, 9:24 am Jayakrishnan N, < Jayakrishnan.N@myadrenalin.com> wrote: > FYI > -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,175 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-30T09:29:40+05:30 | 2020-04-14T10:48:21+05:30 | jayakrishnan.n@myadrenalin.com | null | null | null | null | Clarification | Hi Venkat V, As discussed kindly check now whether you are able to pull the report now and revert us for further clarifications. Thanks, Jayakrishnan.N Product Support |
175 | Dear jayakrishnan, Can you please check and share project code details from back end which received in master. On Mon, 30 Mar, 2020, 8:30 am Jayakrishnan N, < Jayakrishnan.N@myadrenalin.com> wrote: > Dear Team, > > > The below mentioned project has now been incorporated in our system and > available in project master and the same is now reflecting in associates > 'Weekly Timesheet' form > > > Kindly check the same and revert us for further clarifications. > > > > > > Thanks, > > Jay > > > > ------------------------------ > *From:* Karthikeyan S IT <karthikeyan.s@intellectdesign.com> > *Sent:* Sunday, March 29, 2020 9:51 PM > *To:* Venkat V HR > *Cc:* Balakumaran V; Dhivya V; Ravisankar S; Jayakrishnan N > *Subject:* Re: Project code > > Hi Venkat, > > Enabled the below project code to be part of the webapi view. > Also attached below the list of active project codes, the same can be > reconciled with the Adrenalin project master and let me know if there are > anymore project codes that are missing. > > Regards, > Karthik > > > On Sun, Mar 29, 2020 at 6:50 PM Venkat V HR <venkat.v@intellectdesign.com> > wrote: > >> Dear karthieyan >> >> Please push the below project code with appropriate flag thanks in >> advance. >> >> On Sun, 29 Mar, 2020, 6:31 pm Jayakrishnan N, < >> Jayakrishnan.N@myadrenalin.com> wrote: >> >>> Dear Venkat, >>> >>> >>> Post analysis we understood that the project code 'P27353' is available >>> in employee proj sync but the described project is not received by our >>> system in project master table. Please refer the below snapshot for your >>> reference. >>> >>> >>> >>> >>> Kindly check with your team and revert us for further clarifications. >>> >>> >>> >>> Thanks and Regards, >>> >>> Jayakrishnan.N >>> >>> Product Support >>> >>> >>> ------------------------------ >>> *From:* Venkat V HR <venkat.v@intellectdesign.com> >>> *Sent:* Sunday, March 29, 2020 6:14 PM >>> *To:* Jayakrishnan N >>> *Cc:* Karthikeyan S IT; Balakumaran V; Dhivya V >>> *Subject:* Re: Project code >>> >>> Dear jaya Krishna, >>> >>> Please check and update on below project code issue(P27353(CSFB))not >>> reflecting in weekly timesheet. >>> >>> Employee wise projec sync below project code reflecting. Kindly have >>> deep analysis and revet back. >>> >>> On Fri, 27 Mar, 2020, 8:10 pm Saranya Muthu iFACE, < >>> saranya.muthu@intellectdesign.com> wrote: >>> >>>> Hi Venkat, >>>> >>>> I understood but the showing mapping code is not for CSFB, something >>>> different, >>>> >>>> [image: image.png] >>>> >>>> Kindly check. >>>> >>>> Regards, >>>> Saranya Muthu >>>> >>>> >>>> >>>> On Fri, Mar 27, 2020 at 7:41 PM Venkat V HR < >>>> venkat.v@intellectdesign.com> wrote: >>>> >>>>> Dear saranya >>>>> >>>>> Project code displayed in adrenalin are from pcs system which is daily >>>>> feed. Whatever project code you are mapped into thier system only >>>>> reflecting in adrenalin. Kindly check with your HR and PMO. >>>>> >>>>> On Fri, 27 Mar, 2020, 7:36 pm Saranya Muthu iFACE, < >>>>> saranya.muthu@intellectdesign.com> wrote: >>>>> >>>>>> Hi Venkat, >>>>>> >>>>>> In weekly report sheet project code which is showing for me is >>>>>> P27353(CSFB), >>>>>> >>>>>> But I am working for PBB P27475. >>>>>> >>>>>> Kindly help me out . >>>>>> >>>>>> Regards, >>>>>> Saranya Muthu >>>>>> >>>>>> >>> This e-Mail may contain proprietary and confidential information and is >>> sent for the intended recipient(s) only. If by an addressing or >>> transmission error this mail has been misdirected to you, you are requested >>> to delete this mail immediately. You are also hereby notified that any use, >>> any form of reproduction, dissemination, copying, disclosure, modification, >>> distribution and/or publication of this e-mail message, contents or its >>> attachment other than by its intended recipient/s is strictly prohibited. >>> Visit us at *https://www.intellectdesign.com* >>> <https://www.intellectdesign.com/> >>> >> > This e-Mail may contain proprietary and confidential information and is > sent for the intended recipient(s) only. If by an addressing or > transmission error this mail has been misdirected to you, you are requested > to delete this mail immediately. You are also hereby notified that any use, > any form of reproduction, dissemination, copying, disclosure, modification, > distribution and/or publication of this e-mail message, contents or its > attachment other than by its intended recipient/s is strictly prohibited. > Visit us at *https://www.intellectdesign.com* > <https://www.intellectdesign.com/> > -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,176 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-03-30T09:31:18+05:30 | 2020-04-14T14:49:26+05:30 | jayakrishnan.n@myadrenalin.com, karthikeyan.s@intellectdesign.com, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, ravisankar.s@myadrenalin.com | null | karthikeyan.s@intellectdesign.com, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, ravisankar.s@myadrenalin.com | null | null | Clarification | Hi Venkat V, We will check from the backend and will give the details of projects which are available in the DB. Thanks, Jay, Hi Venkat V, PLease find the attached active project list fetched from the backend. Kindly check and revert us for further clarifications. Thanks and Regards, Jayakrishnan.N, Product Support |
176 | Dear Team, We have configured the Rejection notification in level 1 workflow still notification didn't trigger to IDM team for the emp Id: PN9 Manager has rejected her resigantion on 28 Mar 08:48 PM | 10,177 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Separation Management | null | null | 2020-03-31T10:24:48+05:30 | 2020-04-22T12:50:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will check the above query regard to notification not triggered to IDM team and will revert you on this. Thanks, Jay, Hi Venkat V, We are analyzing the above query where rejection notification was not triggered to IDM team.We will udpate you by tomorrow. Thanks, Jay, Hi Venkat V, Post analysis we understood that the employee has raised resignation on '30 DEC 2019' and at that time the workflow was not configured with IDM rejection notification at level 1 and hence the notification was not triggered. The workflow was modified on '13 FEB 2020'. IDM team will get rejection notification only after 13 FEB 2020 because you have added the notification at that time only. We have checked for one employee 'M96' who has raised resignation after '13 FEB 2020' and it got rejected in first level and notification has been triggered. Kindly check and revert us for further clarifications. Thanks, Jay |
177 | Team, Request you to nullify their leaves in the system for the below associates as per the attachment. | 10,178 | 5 | 3 | Closed | Venkat V | null | null | Data Correction | null | null | null | null | 2020-03-31T12:40:15+05:30 | 2020-04-17T19:49:55+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Please find the attachment., Please include the below ID's as well. Sweden Leave type: SW-Earned Leave Sweden CA5 Karthik R SW Earned Leave Sweden 83.1 83.1 CE8 Balaguru Ramachandran SW Earned Leave Sweden 20.93 20.93 CY1 Viswanath Sampath SW Earned Leave Sweden 33.02 33.02, Hi Venkat V, As discussed we will check and debit the leave balances for the above mentioned employees and will revert you on this. Thanks and Regards, Jayakrishnan.N, Hi Venkat V, As discussed over the call we have done the cleanup of 'Earned Leave UK' for Nxt level location employees. Kindly check and confirm for other locations. So that we can cleanup remaining employees balances also. Thanks, Jay |
178 | Dear Dhivya, Kindly update mail id for ECN : 56200 , as ""nitin.chouhan@indusind.com Confirm, once needful has been done. Regards, Chaitali | 10,179 | 5 | 2 | Closed | Rinoy Sebastin | updation based on requisition | null | Configuration | null | null | null | null | 2020-03-31T15:53:54+05:30 | 2020-04-15T16:49:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As requested the email id has been updated. Please verify the same and let us know in case of any queries. Regards, Dhivya.V |
179 | Team Leave truncation didn't happen for the below associate. Please check and Clarify. Employee ID Employee Name Leave Type Opening Balance Credit Debit Closing Balance V22 Kanda Threerattanakul AE:EARNED LEAVE APAC 1 0 0 1 F37 Shriram Shrinivasan Iyer AE:EARNED LEAVE APAC 7 0 0 7 KV1 Indranil Chaudhury SG:Earned Leave Singapore -1.99 0 0 -1.99 X9N Linda Anna Viktoria Wade SW:Earned Leave Sweden 6 0 0 6 AX8 Ritesh Rahate UK :Earned Leave UK 4 0 0 4 R47 Balaji Ramamurthy UK:Earned Leave UK -4 0 0 -4 WN8 Chandra Prakash Sharma UK:Earned Leave UK -4 0 0 -4 WC3 Paul Gerald Jarrett UK:Earned Leave UK -1.2 0 0 -1.2 X4D David John Stewart Nash UK:Earned Leave UK -0.18 0 0 -0.18 U1V Simon Lloyd Holbeche UK:Earned Leave UK 3 0 0 3 RD6 Indrani Ghosh Sen UK:Earned Leave UK 4 0 0 4 Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,180 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-04-01T00:20:00+05:30 | 2020-04-22T21:53:34+05:30 | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com | null | null | Clarification | Hi Venkat V, We are working on the above query regard to leave credit was not triggered to the above employees. We will check and revert you the same. Thanks, Jay, Hi Venkat V, Post analysis we understood that all the parameters are mapped for the above employees but still leave credit was not happened for the employees. We are working on the same and will revert you. Thanks, Jayakrishnan.N Product Support., Employee ID Employee Name Leave Type Opening Balance Credit Debit Closing Balance F37 Shriram Shrinivasan Iyer AE:EARNED LEAVE APAC 8 1 1 8 RD6 Indrani Ghosh Sen UK:Earned Leave UK 4 20 3 21, Hi Venkat V, Post analysis we understood that truncation issue was with above two employees only and as discussed we have done the leave balance adjustment to truncate the leave balance from the two employees. Kindly check and revert us for further clarifications. Thanks, Jay |
180 | Team, associate (ND3) appraisal was approved by (L7w) in 1st level and its shows pending with (RB3). when we checked in RB3 queue, there is no such transaction displaying in grid. | 10,182 | 5 | 3 | Closed | Venkat V | Transaction Moved to IN_Queue_T | null | Data Correction | null | Performance Management | null | null | 2020-04-02T07:21:53+05:30 | 2020-04-17T11:50:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, From the above description we understood that approver is not able to view the pending transaction of his reportee. We are working on the same and will update you. Thanks and Regards, Jay, Hi Venkat V, Post analysis we understood that the above transaction has moved to failed transaction and post which we have reprocessed now from backend. The transaction is now available in approvers queue. Kindly check and revert us for further clarifications. Thanks, Jay |
181 | Due to lockdown since March 21, our entire users are not able to mark their attendaance nor they ccan regularize the same, hence we would like to know if there is any provision to mark the employees as "present" for these many days? | 10,183 | 5 | 2 | Closed | Vicky Shah | patch shared | null | Patch Deployment | null | Absence, Time and Attendance | null | null | 2020-04-02T09:51:12+05:30 | 2020-05-26T15:00:15+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, As discussed over the call, we don't have option to regularize the Attendance on bulk basis. The attendance will be mapped only based on the In & Out timings and hence if the data is not available application will mark the status as Absent. However we will verify the same internally and share the feedback with you., Hi Vicky Shah, We have a patch release with reference to bulk upload for attendance regularization of users. The patch will get released by April 15th 2020. Hence post that we will initiate the connectivity and deploy the same., Kindly confirm if the patch can be updated today. We need to conduct the activity by 17th April 2020, Hi Vicky Shah, We have shared the patch over the mail, request you to please deploy the patch and let us know in case of any queries., Hi Vicky Shah, We have shared the patch over the mail, request you to please deploy the patch and let us know in case of any queries., The patch is not allowing to mark regularization for employees who were earlier marked resigned but later re-initiated. Sample employee 32313, Hi Vicky Shah, We will discuss internally and then will take the connectivity and share the feedback with you., Hi Vicky Shah, Post conversation with Vicky, we understood that the respective lines related to Separation has been commented and the data has been uploaded. Request you to please proceed with the same, we have raised this concern to the internal team, we will check with them and share the feedback with you., Hi Vicky Shah, Request you to please deploy the attached patch and verify for sample cases with reference to AR upload for re initiation employees and share your feedback. Note : Please verify for 1 case and proceed with other cases., Hi Vicky Shah, Request you to please deploy the attached patch and verify for sample cases with reference to AR upload for re initiation employees and share your feedback. Note : Please verify for 1 case and proceed with other cases. |
182 | Team, Associate has filled the goal setting and got approved. Still getting alert as Self appraisal not be initiated PLease check and revert. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,184 | 5 | 1 | Closed | Venkat V | Stuck in queue table | null | Clarification | null | Goal Management | null | null | 2020-04-02T20:59:00+05:30 | 2020-04-18T14:58:44+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | Clarification | Hi Venkat V, As discussed we will check the above query regard to employee has submitted his GS and it got approved also but still self appraisal is not opening for that employee and share the updates with you. Thanks, Jay, Hi Venkat V, Post analysis we understood that the transaction got stuck in queue table. Post removal the self appraisal has been opened for the above employee. Kindly check and revert us for further clarifications. Thanks, Jay |
183 | Dear team, Below mentioned associates Appraosal is not pending in Alksesh q , pls find below screen shot . Kindly do the needful for the same . EMP ID Employee Name Appraiser Appr. Report Status X3L Ajay Laxmikant Paliwal T6V - Alkeshkumar Manharlal Barot Appraisal pending with manager X3Q Kishan Lal T6V - Alkeshkumar Manharlal Barot Appraisal pending with manager -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,185 | 5 | 1 | Closed | Venkat V | Transaction moved to inqueue table | null | Clarification | null | Goal Management | null | null | 2020-04-03T14:51:20+05:30 | 2020-04-18T15:49:56+05:30 | jayakrishnan.n@myadrenalin.com | null | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, As discussed we have done the required changes and now the transaction is available in approvers queue. Kindly check and revert us for further clarifications. Thanks, Jay |
184 | Dear Jay FYI & A. Please check in queue if any got struck or failed while doing the data upload for PMS reinitiation. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,186 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Goal Management | null | null | 2020-04-05T12:08:41+05:30 | 2020-04-21T11:48:40+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | jayakrishnan.n@myadrenalin.com | null | Clarification | Please take a look at ticket #10186 raised by Venkat V (venkat.v@intellectdesign.com)., Hi Venkat V, We have checked for the above mentioned employees for failed transaction and we don't find any transactions moved to failed transaction. Thanks, Jay |
185 | Kindly update patch for Financial year 2020-2021 in Adrenalin along with statutory liability like PF, ESIC, PT, LWF, etc. | 10,187 | 5 | 3 | Closed | Vicky Shah | need to deploy patch.. | null | Patch Deployment | null | null | null | null | 2020-04-06T11:10:15+05:30 | 2020-04-15T12:17:55+05:30 | null | null | null | null | null | Software Enhancement | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Please let us know post confirmation of March Month Payroll in application. Hence we will initiate the connectivity and deploy the patch with reference to Financial year and Budget Patches. , We are yet to confirm the March payroll. Payroll will be confirmed in a day or two. Will update the ticket., Hi Vicky Shah, Please update us post confirmation of March Payroll., We have confirmed March month payroll. Please update the patch at the earliest., Hi Vicky Shah, The patch has been deployed. Please verify and let us know your feedback. |
186 | Dear team, Below mentioned associates Appraisal is not showing in his queue (K8E), P8F - Employee ID Kindly do the needful for the same . | 10,188 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Performance Management | null | null | 2020-04-06T14:44:59+05:30 | 2020-04-21T19:50:37+05:30 | null | null | null | jayakrishnan.n@myadrenalin.com | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10185, Please take a look at ticket #10188 raised by Venkat V (venkat.v@intellectdesign.com)., Hi Venkat V, We will check the above query regard to transaction not showing in approvers queue and will revert you on this. Thanks, Jay, Hi Venkat V, Post analysis we understood that the above employees transaction is pending on 'R3L' queue. Kindly check and revert us for further clarifications. Thanks, Jay |
187 | Dear jayakrishnan and Adrenalin Please help ---------- Forwarded message --------- From: Peter Wilson HR <peter.wilson@intellectdesign.com> Date: Mon, 6 Apr, 2020, 6:12 pm Subject: Re: SaiSudha Peri - ( LWD - 05 Apr 2020) To: Venkat V HR <venkat.v@intellectft.com> Cc: Balaji Damodaran HR <balaji.damodaran@intellectft.com>, Ram Kommineni HR <ram.kommineni@intellectft.com> Hi Venkat, As per the system the below associate LWD is showing as 05 Apr 2020(Sunday) Please check and confirm to initiate the deactivation process. XC3 Saisudha Peri Warm Regards, Peter Wilson | Human Resources | Intellect Design Arena t: +91 44 27435001 x 8082 | m: +91 8939865964 | VOIP: 8082 e: peter.wilson@intellectdesign.com Plot No , 3 / G-3 ,SIPCOT IT PARK, Siruseri, Chengleput Taluk, Kancheepuram District Chennai – 603103 w: www.intellectdesign.com On Mon, Apr 6, 2020 at 2:34 PM Peter Wilson HR < peter.wilson@intellectdesign.com> wrote: > Hi Pavithra, > > As per the system Saisudha LWD was yesterday and the stakeholders > clearance were not approved. > > Please ask candidate to join in next on Boarding date. > > *Note : *We have not received any notification about the regularisation. > > PFA, She is active in the system. > > [image: image.png] > > > Warm Regards, > > Peter Wilson | Human Resources | Intellect Design Arena > t: +91 44 27435001 x 8082 | m: +91 8939865964 | VOIP: 8082 > e: peter.wilson@intellectdesign.com > Plot No , 3 / G-3 ,SIPCOT IT PARK, Siruseri, Chengleput Taluk, > Kancheepuram District > Chennai – 603103 > w: www.intellectdesign.com > > -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,189 | 4 | 1 | Resolved | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-04-06T18:22:06+05:30 | 2020-04-06T20:21:27+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | Clarification | Hi Venkat V, As discussed we will check the above query on LOP deduction on sunday and will revert you on this. Thanks, Jay, Hi Venkat V, Post analysis we understood that LWD was changed by 'J9S'. He is having access for 'Record resignation Modify' form and hence he has changed the employees LWD. kindly check and revert us for further clarifications. Thanks, Jay |
188 | Team, An associate had applied leave and cancelled it yesterday noon. But still for 3rd Apr , am not able to edit or enter any time value in that textbox. | 10,190 | 5 | 2 | Closed | Venkat V | null | null | Clarification | null | Timesheet Management | null | null | 2020-04-07T10:20:41+05:30 | 2020-05-13T09:52:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, We will check the above query regard to issue in weekly timesheet of the above mentioned employees and will revert you on this. Thanks, Jay, Hi Venkat V, As discussed the issue has been resolved. Kindly check and revert us for further clarifications. Thanks, Jay, Same issue exist again another ID: X8S , associate has cancelled the leaves and system not allowing to enter the details on that period (6 Apr -10 Apr), VV7 - another employee ID., Please fix this issue and let us know., Hi Venkat V, We have resolved the issue for the above mentioned employees . Kindly check and revert us for further clarifications. Thanks, Jay, U56 - Emp ID. The same issue exists again another ID: U56, the associate has cancelled the leaves and system not allowing to enter the details on that period (17-Apr-2020), Please fix this issue., Hi Venkat V, Kindly check now for the above mentioned employee and revert us for further clarifications. Regards, Jay |
189 | Dear Team, Below user has raise the AR for date26/03/2020, but it is not showing in his Rm's tray, kindly check. ECN:96205 regards, ravi.. | 10,191 | 5 | 1 | Closed | Rinoy Sebastin | moved to failed transaction due to deadlock | null | Configuration | null | null | null | null | 2020-04-07T11:50:05+05:30 | 2020-04-23T14:50:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please join the below link with reference to the query raised on AR. https://zoom.us/j/228876275?pwd=RWVsM2wxM0NZNkVYblpaNGh3Q01EQT09, Hi Rinoy Sebastin, As discussed over the call, request the RM to approve now and let us know your feedback., Dear Team, still it is not showing in his RM's tray, please find below screenshot for your reference. regards, ravi, Hi Rinoy Sebastin, Request you to please join the connectivity shared over the mail., Hi Rinoy Sebastin, Request you to please join the connectivity shared over the mail., Hi Rinoy Sebastin, As discussed with Ms. Chaitali, we have done the clean up. Request the user to re-raise the AR transaction for the respective date. |
190 | Dear Team, We have been facing an issue on the Data upload form while using the template : Roleplayer mapping. While we are mapping newly created locations on this template to the Regional HRs, post verifying it gives out an error message stating :'OU is mandatory'. This is not a mandatory field on this template. We had faced this issue during PULSE upgrade too but that time it was rectified by Adrenalin and now it has cropped up again. After PULSE upgrade, using the same template, we have already uploaded multiple locations. Kindly check this at the earliest as we have do bulk upload for many locations. Regards, Aditi Javkar - HR | 10,192 | 5 | 2 | Closed | Rinoy Sebastin | changes done in label level. | null | Data Correction | null | null | null | null | 2020-04-07T15:24:38+05:30 | 2020-04-23T12:50:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.110 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Please provide us few minutes, we will initiate the connectivity and analyze the query raised on "Mandatory fields on Role Player Mapping"., Hi Rinoy Sebastin, Please join the below link : https://adrenalin-ec56.my.webex.com/join/dhivya.v, Hi Rinoy Sebastin, Request the team to verify the upload now and let us know your feedback. |
191 | Team While saving for past weeks , getting error as Internal error contact your system administrator EMP ID: MR6 | 10,193 | 5 | 3 | Closed | Venkat V | Increased the customer email id column length of TMS workflow table | null | Data Correction | null | Timesheet Management | null | null | 2020-04-07T19:05:05+05:30 | 2020-04-22T21:53:35+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, Post analysis we understood that the length of one of the column in workflow table is not sufficient to store the decrypted value and hence we have increased the length and the issue got fixed. As discussed Kindly check and revert us for further clarifications. Thanks, Jay |
192 | Dear Team, Apologies for the miscommunication. Please note that 28th March 2020 needs to be marked as a holiday only for Dubai location and not for Abu Dhabi. Requesting you to kindly reverse the above holiday for the below list of employees and confirm back once done. Let me know in case of any queries. ECN Location 20345 Abu Dhabi Representative Office 20380 Abu Dhabi Representative Office 20389 Abu Dhabi Representative Office 20391 Abu Dhabi Representative Office 20396 Abu Dhabi Representative Office 20401 Abu Dhabi Representative Office 20402 Abu Dhabi Representative Office 20406 Abu Dhabi Representative Office 20411 Abu Dhabi Representative Office 20412 Abu Dhabi Representative Office 20415 Abu Dhabi Representative Office 20416 Abu Dhabi Representative Office 20431 Abu Dhabi Representative Office 20438 Abu Dhabi Representative Office 20449 Abu Dhabi Representative Office Thanks & Regards, Vishal Balkawade 9221717102 | 10,194 | 5 | 4 | Closed | Rinoy Sebastin | holiday being mapped already in calendar | null | Configuration | null | Absence, Time and Attendance | null | null | 2020-04-09T16:33:26+05:30 | 2020-04-30T13:50:41+05:30 | null | null | null | sssupport@indusind.com | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Kindly join the below zoom connection to work on the above query https://zoom.us/j/981851668?pwd=Y1dQcjdSN09PNW5Sek1RRHB4b1lKUT09 Thanks, Jay, Hi Rinoy Sebastin, Since you have not joined the provided connection , we will send you a connection on Monday to work on the above query. Thanks, Jay, Hi Rinoy Sebastin, Request you to please join the below link to work on the above mentioned query on Holdiay. https://zoom.us/j/93461525937?pwd=UFdPMjdNZVBUMlZ0cFpwNWNMVmR6dz09, Dear Jay, Kindly update the status. regards, RAVI., Dear Team, Please updated the status as it is pending from last 6 days. regard, ravi., Hi Rinoy Sebastin, We would like to intimate you that we have been following up through mail and call from 10th Apr 2020, however connectivity has not been provided from your end. Please provide the connectivity and provide your response to proceed further., Please take a look at ticket #10194 raised by Rinoy Sebastin (rinoy.sebastian@indusind.com)., Hi Rinoy Sebastin, As discussed over the call, since 28th Mar 2020 was mapped as Holiday in Holiday Master for Abhu Dhabi, the holiday got mapped for 15 employees. Please inactivate the respective date as Holiday. Post inactivation, please execute the below query.Request you to verify and let us know in case of any queries., Dear Team, we have executed attached queries we, will let you know if user face any issue. regards, Ravi. |
193 | Hi team, Please move the transaction of Y73 to reviewer (A30). Employee ID Employee Name Appraiser Reviewer LEVELPENDINGWITHNAME Y73 Chandresh Sharma P5B - Sanjay R T A30 - Krishna Rajaraman A01 Jain Arun, -- | 10,195 | 5 | 3 | Closed | Venkat V | Actor change | null | Data Correction | null | Goal Management | null | null | 2020-04-10T12:55:06+05:30 | 2020-05-07T09:49:27+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, We will check and revert you on the above query. Thanks, Jay, Hi Venkat V, The transaction has been moved to 'A30' queue. Kindly check and revert us for further clarifications., Please change the reviewer : P28 and confirm, Hi Venkat V, We have routed the transactions to 'P28'. Kindly check and let us know. Thanks Jay |
194 | TEAM In S37 pending forms, Goal setting showing as 11 transaction, i couldn't find any transaction after click on it. | 10,196 | 5 | 3 | Closed | Venkat V | Double submit issue. | null | Data Correction | null | Goal Management | null | null | 2020-04-12T16:30:18+05:30 | 2020-04-28T10:49:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, The wrong count which has show on approvers (S73) queue has been resolved. Kindly check and revert us for further clarifications. |
195 | Team Please help to upload the image in Spotlight. Tried uploading in section management. Please check now and let me know [image: PLB Form spot.jpg] Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,197 | 5 | 1 | Closed | Venkat V | spot light image didn't binded.. | null | Configuration | null | null | null | null | 2020-04-13T12:01:05+05:30 | 2020-05-01T16:49:46+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | null | Clarification | Hi Venkat V, As discussed we are working on the above query regard to spot light image not visible on the application and will revert you on this. Thanks, Jay, Hi Venkat V, Post discussion with Intellect we understood that the PLB declarations is about to be completed today and hence this can be closed. Hence updating the status of the ticket. |
196 | Team, Request you to please share the Appraisal comment report for C#16. not able to extract report from the system. | 10,198 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Goal Management | null | null | 2020-04-13T21:46:25+05:30 | 2020-04-30T14:50:19+05:30 | null | null | null | jayakrishnan.n@myadrenalin.com | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Please take a look at ticket #10198 raised by Venkat V (venkat.v@intellectdesign.com)., Hi Venkat V, As discussed you are able to extract the report from frontend itself. Kindly check and revert us for further clarifications. Thanks, Jay |
197 | Dear Dhivya, Please look into below query wherein employee's shift is 9:15-18:15 , and belongs to Uttar Pradesh Calendar as of now. Though in holiday master 10th Apr is mapped as holiday for Uttarpradesh and Uttarakhand as well . Unable to mark his holiday. Request you to check and find the disconnect. ECN : 21599 Regards, Chaitali | 10,199 | 5 | 3 | Closed | Rinoy Sebastin | holiday was inactive | null | Configuration | null | null | null | null | 2020-04-15T10:39:44+05:30 | 2020-04-30T11:51:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As discussed over the call with Chaitali, request you to please activate the 10th April 2020 holiday date in Holiday Master. Post which please execute the below query. Please verify and let us know in case of any queries. Query : ******** exec SP_SCH_ATT_WO_HOLIDAY '10-Apr-2020 04:00' exec SP_ATT_ABSENT_SCHEDULER '10-Apr-2020 23:55' exec ATT_EMP_CALENDAR_SYNC |
198 | Dear Team, Concerned employee while filling bank details on Pulse is getting error 'record already exist' Please check and let us know. Below are the details. ECN lbl102714 account number 100115087559. regards, ravi. | 10,200 | 5 | 1 | Closed | Rinoy Sebastin | entry in pims queue | null | Data Correction | null | null | null | null | 2020-04-15T13:24:01+05:30 | 2020-04-30T13:50:42+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10194, Hi Rinoy Sebastin, Request you to please execute the attached query and verify the respective employee bank details. Post verification if the issue still persists, please let us know. |
199 | Dear Jay Request your help to resolve this issue and revert back. Understand from Sachin that the below associate admin clearance is not pending with him for clearance. But in the system its showing pending with sachin name. Please check and confirm to initiate the separation process. EMP ID EMPLOYEE_NAME LOB Location Reason for Resignation IT HR Fin Z Admin C4Y Margret Rosline Nathan iGTB Thane Personal Reasons Approved Approved Approved Pending with Sachin ZS8 Mohammed Shahid Anwar Ali Shaikh iGCB India-Site-Mumbai Absconding Approved Approved Approved Pending with Sachin ZS2 Shakoor Sayyed iGTB Goregaon Health reasons Approved Approved Approved Pending with Sachin Q2N Mohd Uvais Ansari iGCB Goregaon Better Prospects Approved Approved Approved Pending with Sachin V9X Pankaj Kumar iGCB India-Site-Mumbai Better Prospects Approved Approved Approved Pending with Sachin Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team Mail: venkat.v@intellectdesign.com Extn: 8297 ---------- Forwarded message --------- From: Peter Wilson HR <peter.wilson@intellectdesign.com> Date: Thu, Apr 16, 2020 at 12:01 PM Subject: Re: Urgent Admin Clearance To: Sachin Chourey ADMN <sachin.chourey@intellectft.com>, Venkat V HR < venkat.v@intellectft.com> Cc: Balaji Damodaran HR <balaji.damodaran@intellectft.com> Hi Venkat, Understand from Sachin that the below associate admin clearance is not pending with him for clearance. But in the system its showing pending with sachin name. Please check and confirm to initiate the separation process. PFA screenshot for your reference. [image: image.png] [image: image.png] Warm Regards, Peter Wilson | Human Resources | Intellect Design Arena t: +91 44 27435001 x 8082 | m: +91 8939865964 | VOIP: 8082 e: peter.wilson@intellectdesign.com Plot No , 3 / G-3 ,SIPCOT IT PARK, Siruseri, Chengleput Taluk, Kancheepuram District Chennai – 603103 w: www.intellectdesign.com On Wed, Apr 15, 2020 at 8:04 PM Peter Wilson HR < peter.wilson@intellectdesign.com> wrote: > Hi Sachin, > > As discussed, Please provide the below associate admin clearance are > priority. > > EMP ID EMPLOYEE_NAME LOB Location Reason for Resignation IT HR Fin Z Admin > C4Y Margret Rosline Nathan iGTB Thane Personal Reasons Approved Approved > Approved Pending with Sachin > ZS8 Mohammed Shahid Anwar Ali Shaikh iGCB India-Site-Mumbai Absconding > Approved Approved Approved Pending with Sachin > ZS2 Shakoor Sayyed iGTB Goregaon Health reasons Approved Approved Approved Pending > with Sachin > Q2N Mohd Uvais Ansari iGCB Goregaon Better Prospects Approved Approved > Approved Pending with Sachin > V9X Pankaj Kumar iGCB India-Site-Mumbai Better Prospects Approved Approved > Approved Pending with Sachin > QB8 Nilesh Sandil iWLTH SEEC Hyderabad Better Prospects Approved Approved Pending > with Sanajy Approved > > > Warm Regards, > > Peter Wilson | Human Resources | Intellect Design Arena > t: +91 44 27435001 x 8082 | m: +91 8939865964 | VOIP: 8082 > e: peter.wilson@intellectdesign.com > Plot No , 3 / G-3 ,SIPCOT IT PARK, Siruseri, Chengleput Taluk, > Kancheepuram District > Chennai – 603103 > w: www.intellectdesign.com > > -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> | 10,201 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Separation Management | null | null | 2020-04-16T12:22:39+05:30 | 2020-05-01T19:51:01+05:30 | jayakrishnan.n@myadrenalin.com | null | null | null | null | Clarification | Hi Venkat V, As discussed we will check the above query regard to activity in approvers queue and will revert you on this. Thanks and Regards, Jay, Hi Venkat V, Post analysis we understood that the transaction has gone to failed transaction and then we have deleted the old failed transaction and as discussed manually triggered the activity for approval. Kindly check and revert us for further clarifications. Thanks and Regards, Jayakrishnan.N Product Support |
200 | Team, Not able to access weekly timesheet for the emp id: SY7, getting alert effort spend cannot more than 24 hrs . Please check and help | 10,202 | 4 | 3 | Resolved | Venkat V | null | null | Clarification | null | Timesheet Management | null | null | 2020-04-17T10:10:14+05:30 | 2020-04-17T18:22:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, After getting that alert i cannot go back to any other form., Hi Venkat V, From the above description we understood that for the employee 'SY7' while accessing timesheet it is showing some validations and not able to perform any thing on that form. We will check the same and will revert you. Thanks, Jay, Hi Venkat V, As discussed we are now able to view the timesheet details of the above mentioned employee. Kindly check and revert us for further clarifications. Thanks, Jay |
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