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1 | As discussed Testing... | 10,000 | 5 | 1 | Closed | Rinoy Sebastin | Ticket has been raised for Testing | null | Clarification | null | null | null | null | 2019-10-17T15:08:37+05:30 | 2019-11-02T14:33:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We presume that this ticket has been raised for testing purpose, hence we update the ticket statu... |
2 | Hi Team, Please check below screen shot, employee has resigned and serving 90 days notice period. As per norms he is eligible for 7 days leaves but while applying for leaves he is getting below message. Request to kindly look into this and assist. ECN - 82096 - Shunham Shekhawat regards, ravi. | 10,001 | 5 | 3 | Closed | Rinoy Sebastin | leave can be availed as per config | null | Configuration | null | null | null | null | 2019-10-17T18:03:43+05:30 | 2019-11-15T17:35:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Team, Kindly update the status. regards, ravi., Hi Rino... |
3 | test | 10,002 | 5 | 1 | Closed | Dhivya V | -- | null | Service Request | null | null | null | null | 2019-10-19T11:10:36+05:30 | 2019-11-05T12:34:25+05:30 | null | null | null | null | null | Software Problem | created_by: 2043056399989 time: 2019-10-19 05:40:36 UTC, Hi Dhivya V, test mail |
4 | Hi, Test Mail Regards Priyadharshini K | 10,003 | 5 | 1 | Closed | Priyadharshini K | test | null | Configuration | null | null | null | null | 2019-10-21T11:49:56+05:30 | 2019-11-05T12:34:25+05:30 | null | null | null | null | null | Clarification | Hi Priyadharshini K, We will get back to you shortly., Hi Priyadharshini K, Testing the feature. , Hi Priyadharshini K, We will look into the below reported concern and address the same. Regards, Adrenalin Support Desk |
5 | Hi Team, Please read the BRD and share the COST. Requirement introduction: Indusind bank need an option in PULSE PMS to reject the approved Goals if it is mistakenly approved by Reporting Manager while doing Goal setting process. Regards Vishal Balkawade – Project manager - Information Technology | 10,006 | 5 | 3 | Closed | Rinoy Sebastin | change request | null | Service Request | null | Goal Management | null | null | 2019-10-31T16:18:33+05:30 | 2019-11-15T17:35:25+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, BRD, Hi Rinoy Sebastin, If the above mentioned request on PMS clean up and reinitiation is a change request,... |
6 | Hi Divya please clean up PMS goal for ECN 94833 | 10,007 | 5 | 3 | Closed | Rinoy Sebastin | clean up | null | Data Correction | null | Goal Management | null | null | 2019-11-01T14:35:53+05:30 | 2019-11-16T15:33:57+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We have done the clean up and reinitiated the PMS process for the employee 94833, as reque... |
7 | Dear Team, Please note that we are unable to change the Contact details for ECN : 71023 on PULSE. It shows the below error. Kindly check and rectify the same at the earliest. PFB screenshot for the same. | 10,008 | 5 | 4 | Closed | Rinoy Sebastin | issue with reference to basic upload on Contact details history | null | Data Correction | null | Employee Information | null | null | 2019-11-05T19:42:52+05:30 | 2019-11-21T14:34:23+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As mentioned over the m... |
8 | Dear Team, I was doing a Recon of all roles on the Manage Role player form and I found some roles for which I need further clarity. Please check and let me know the significance of the below mentioned role players and why were they created : 1) Adrenalin LIC 2) BOC FAC – Dummy ID has been mapped under this role player... | 10,009 | 5 | 3 | Closed | Rinoy Sebastin | not aware of the purpose as roles are created by Indusind, shared the information retrieved | null | Configuration | null | null | null | null | 2019-11-07T15:16:48+05:30 | 2019-11-23T13:34:53+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please j... |
9 | Error message as per attached | 10,010 | 5 | 1 | Closed | MAULABOKSH FARZANA | FAQ provided. | null | Configuration | null | null | null | null | 2019-11-08T10:40:40+05:30 | 2019-11-19T11:31:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi MAULABOKSH FARZANA, Your ticket has been acknowled... |
10 | Dear Team, kindly check employee is facing error while updating account number on pulse for ecn 96221. NAME: VASAM HARI VENKATA DURGA NAGA SAIKUMAR SALARY a/C NO: 100096828859 regards, ravi. | 10,011 | 5 | 2 | Closed | Rinoy Sebastin | transaction in queue | null | Data Correction | null | null | null | null | 2019-11-08T15:18:35+05:30 | 2020-01-29T17:54:57+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request the use... |
11 | Dear Team, Duplicate entries are reflecting in RPT_Calender table in DB. regards, ravi. | 10,012 | 5 | 4 | Closed | Rinoy Sebastin | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2019-11-12T11:44:44+05:30 | 2019-11-27T14:34:05+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As discussed with Ra... |
12 | Welcome to Adrenalin - Testing Thanks & Regards, Venkateshwaran Chandrasekaran, mailto:venkateswaran.c@myadrenalin.com| M: +91.98848 12583 | D: +91.44. 3024 7442 [newlogo] www.myadrenalin.com<http://www.myadrenalin.com/> | 10,013 | 5 | 1 | Closed | Deleted Agent | null | null | Configuration | null | Timesheet Management | null | null | 2019-11-12T18:17:23+05:30 | 2020-03-19T10:50:34+05:30 | null | null | null | null | null | Service Request | Hi Venkateshwaran Chandrasekaran, Testing for Adrenalin Mails, Hi Venkateshwaran Chandrasekaran, Updating this ticket as Resolved which is created few months ago for testing purpose. |
13 | Testing Sent from my iPhone | 10,014 | 5 | 1 | Closed | Venkateshwaran Chandrasekaran | null | null | Configuration | null | null | null | null | 2019-11-12T18:18:47+05:30 | 2020-03-19T10:50:35+05:30 | null | null | null | null | null | Service Request | Hi Venkateshwaran Chandrasekaran, Hi My testing updated, Hi Venkateshwaran Chandrasekaran, Updating this ticket as Resolved which is created few months ago for testing purpose. |
14 | -- Regards Asif R | 10,015 | 5 | 1 | Closed | Asif Mohammed | Testing | null | Clarification | null | null | null | null | 2019-11-12T18:18:52+05:30 | 2020-03-04T10:45:26+05:30 | null | null | null | null | null | Software Problem | Hi Asif Mohammed, Mail Notification Testing, Hi Asif Mohammed, Updating the status of this ticket as "Resolved" which is created few months ago for testing purpose. |
15 | Sent from my Samsung Galaxy smartphone. | 10,016 | 5 | 1 | Closed | Balaganapathi S | Other | null | Data Correction | null | null | null | null | 2019-11-12T18:19:37+05:30 | 2019-12-06T10:36:55+05:30 | null | null | null | null | null | Service Request | Hi Balaganapathi S, Thanks for connecting Adrenalin, Test Sent from my Samsung Galaxy smartphone. -------- Original message -------- |
16 | Hello i have problem in HR Foundation -- Regards Asif R | 10,017 | 5 | 1 | Closed | Asif Mohammed | Other | null | Configuration | null | null | null | null | 2019-11-12T18:23:16+05:30 | 2019-12-06T10:36:55+05:30 | null | null | null | null | null | Clarification | Hi Asif Mohammed, Testing on mail notification. Regards, Support |
17 | -- Regards Asif R | 10,018 | 5 | 3 | Closed | Asif Mohammed | Test | null | Configuration | null | null | null | null | 2019-11-12T18:28:08+05:30 | 2020-03-19T10:50:37+05:30 | null | null | null | null | null | Clarification | Hi Asif Mohammed, Testing on FD. Regards, Venkat |
18 | 10,019 | 5 | 1 | Closed | Asif R Mohammed | Other | null | Data Correction | null | null | null | null | 2019-11-12T18:32:55+05:30 | 2019-12-06T10:36:56+05:30 | null | null | null | null | null | Service Request | Hi Asif R Mohammed, Testing Adrenalin , Mail 2 | |
19 | null | 10,020 | 5 | 1 | Closed | ramohd@yahoo.com | null | null | Configuration | null | null | null | null | 2019-11-12T18:49:54+05:30 | 2020-03-19T10:50:39+05:30 | null | null | null | null | null | Service Request | Hi ramohd@yahoo.com, Testing Yahoo |
20 | null | 10,021 | 5 | 1 | Closed | ramohd@yahoo.com | null | null | Configuration | null | null | null | null | 2019-11-12T18:52:21+05:30 | 2020-03-19T10:50:40+05:30 | null | null | null | null | null | Clarification | Hi ramohd@yahoo.com, Testing for Yahoo mail., Hi ramohd@yahoo.com, Updating this ticket as Resolved which is created few months ago for testing purpose. |
21 | null | 10,022 | 5 | 1 | Closed | Asif R | Other | null | Configuration | null | null | null | null | 2019-11-12T18:56:49+05:30 | 2019-12-06T10:36:56+05:30 | null | null | null | null | null | Software Enhancement | Hi Asif R, Thank you for your response through Hotmail. , Test reply using mail ________________________________ |
22 | null | 10,023 | 5 | 1 | Closed | Asif R | Other | null | Data Correction | null | null | null | null | 2019-11-12T19:00:25+05:30 | 2019-12-06T10:36:57+05:30 | null | null | null | null | null | Software Problem | Hi Asif R, Thank you. |
23 | Sent from my Samsung Galaxy smartphone. | 10,024 | 5 | 1 | Closed | Balaganapathi S | Other | null | Configuration | null | null | null | null | 2019-11-12T19:00:59+05:30 | 2019-11-28T12:34:06+05:30 | null | null | null | null | null | Change Request | Hi Balaganapathi S, Testing for Mail Notification on Hotmail. |
24 | Regards, Vinod Excuse any typos; Sent from my iPhone. | 10,025 | 5 | 1 | Closed | Vinod Balan | Others | null | Data Correction | null | null | null | null | 2019-11-12T19:04:21+05:30 | 2019-12-06T10:36:57+05:30 | null | null | null | null | null | Software Problem | Hi Vinod Balan, Thank you Vinod Balan. |
25 | Hello Ravichandran, Thank you for reaching out to Freshdesk Support. We have logged a ticket in your name #4825796 - Conversation with Ravichandran Kanniappan on Editing agent profile One of our agents will be in touch with you shortly to help you with your request. Thank you for you... | 10,026 | 5 | 1 | Closed | Freshdesk Support | Fresh Desk query. | null | Configuration | null | null | null | null | 2019-11-13T12:34:26+05:30 | 2019-11-18T13:23:06+05:30 | null | null | null | null | null | Clarification | Hey Ravichandran, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details : Ticket Title : Conversation with Ravichandran Kanniappan on Editing agent profile Ticket URL: https://support.freshdesk.com/helpdesk/tickets/4825796 If you think the problem is not resol... |
26 | Hello Ravichandran, Thank you for reaching out to Freshdesk Support. We have logged a ticket in your name #4826006 - Conversation with Adrenalin Fresh Desk Admin on Editing agent email address One of our agents will be in touch with you shortly to help you with your request. Thank yo... | 10,027 | 5 | 1 | Closed | Freshdesk Support | Others for Fresh Desk query | null | Configuration | null | null | null | null | 2019-11-13T13:29:40+05:30 | 2019-11-18T13:22:48+05:30 | null | null | null | null | null | Clarification | Thanks for your time on chat today. Seems like you have stepped away and I’ve converted this chat into a ticket. Should you have any queries, feel free to get back to me and I would be happy to help. Check your ticket status - https://support.freshdesk.com/support/tickets/4826006 Regards, Keerthana Fre... |
27 | Hi Divya please clean up PMS goal for ECN 90924. Please confirm once done. | 10,028 | 5 | 3 | Closed | Rinoy Sebastin | clean up requested, hence done | null | Data Correction | null | Goal Management | null | null | 2019-11-14T15:45:11+05:30 | 2019-11-30T11:32:58+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10007, there are one more EMP need to clean up PMS ECN R05082, Hi Rinoy Sebastin, Request you to please join t... |
28 | Dear Valued Customer, Greetings from Freshworks! We are updating our policy around product subscriptions. You can read the revised Terms of Service here. This change in product subscription policy will come into effect from the next subscription renewal cycle for existing customers. In the meantime, please rea... | 10,029 | 5 | 1 | Closed | Billing | Mail from Fresh Thread | null | Data Correction | null | null | null | null | 2019-11-15T22:12:33+05:30 | 2019-11-18T15:19:57+05:30 | null | null | null | null | null | Change Request | null |
29 | Dear Team, As checked, user 90436 has raised the AR for date '2019-08-22 00:00:00.000', but the same is not reflecting in his RM's tray. Kindly check. regards, ravi. | 10,030 | 5 | 3 | Closed | Rinoy Sebastin | already ar has been raised | null | Configuration | null | Absence, Time and Attendance | null | null | 2019-11-18T16:59:51+05:30 | 2019-12-04T16:35:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to plea... |
30 | Dear Team, Kindly update below mentioned email ID’s in Pulse. ECN Email ID C36020 onboardingdesk@indusind.com C37468 onboardingdesk@indusind.com | 10,031 | 5 | 3 | Closed | Rinoy Sebastin | upload tempalte available | null | Configuration | null | Employee Information | null | null | 2019-11-21T17:59:10+05:30 | 2019-12-10T16:01:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to pleas... |
31 | Dear Team Please check and resolve this issue.While I was able to login, the app did not allow me to record my attendance -- attached is the screen shot and video of the issue. Can you look into this please. Emp ID: NJ9 Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: v... | 10,032 | 5 | 3 | Closed | Venkat V | Deployed the patch regard to internal systems error while login through mobile. | null | Patch Deployment | null | Absence, Time and Attendance | null | null | 2019-11-25T17:31:16+05:30 | 2019-12-13T17:00:50+05:30 | dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | null | null | Software Problem | Hi Venkat V, We will analyze the above issue regard to mobile attendance login for the onsite employees and update you the same. Thanks, Jay, Hi Venkat V, As per our mail communication and discussion over the call, we were working on the issues while logging in the Mobile Application. We have to deploy few ... |
32 | Hi Team, Please read the BRD and share the COST. Requirement introduction: Indusind bank need an one scheduler (windows or sql job or any other functionality) run on the daily basis. The scheduler Push the data from pulse db to CRMNextDB on daily basis. Source: Pulse DB ( SQL Server 2012) Destination: C... | 10,033 | 5 | 3 | Closed | Rinoy Sebastin | CR hence forwarding to customization team. | null | Service Request | null | null | null | null | 2019-11-25T18:14:36+05:30 | 2019-11-25T18:51:51+05:30 | null | null | null | dhivya.v@myadrenalin.com | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Hope the above mentioned CR on Schedulers is a Change request, hence we will forward the sa... |
33 | Dear Team Attendance Integration didnt happen for the below file. Showing absent as status. Please check and help. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 ----- Forwarded by Venkat V/HR... | 10,034 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2019-11-26T12:16:06+05:30 | 2019-12-14T11:33:46+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, As discussed due to transaction failure attendance integration scheduler was not executed for the date 22NOV219. Post which we have rescheduled the scheduler and attendance data is reflecting correctly on the attendance calendar. Kindly verify and let us the feedback. Thanks & Regards, Jayakrishnan.N... |
34 | Dear Team, Please do the changes wherever necessarily in the database to check donothire flag and reason. Emp ID: W5H Do not Hire: Yes Reason for Do not hire: Serious behavioral issues on the floor on the last working date reported by the managers. Emp ID: S19 Do not Hire: Yes Reason for Do... | 10,035 | 5 | 1 | Closed | Venkat V | Update done from backend | null | Service Request | null | Separation Management | null | null | 2019-11-27T10:42:44+05:30 | 2019-12-12T15:51:32+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Service Request | Hi Venkat V, From the above description we understood that we need to enable do not hire flag as yes and to add the reason for the above mentioned employee . We will do the required changes from the backend and update you the same. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Lim... |
35 | Dear Dhivya, unable to open the Pulse user : iblr16464 error attached for your reference | 10,036 | 5 | 3 | Closed | Rinoy Sebastin | need to verify the credentials with active directory | null | Configuration | null | Employee Information | null | null | 2019-11-27T11:33:25+05:30 | 2019-12-12T11:42:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions/folders/44000167924, Hi Rinoy Sebastin, Please verify the Login id of the employee such that whether it is... |
36 | Team, Please help...not able to change the associates attendance type as there are no options. Thanks & Regards Adrenalin Support Team Intellect Design Arena Limited “Queries only thro service desk tickets" From: Anand Gandeepan/HR/Intellect To: L1HRMXSupport/Intellect@Intellect Date: ... | 10,037 | 5 | 1 | Closed | L1HRMXSupport | null | null | Clarification | null | Job Structure | null | null | 2019-11-27T17:24:39+05:30 | 2019-12-13T11:44:47+05:30 | jayakrishnan.n@myadrenalin.com, venkat.v@intellectdesign.com | jayakrishnan.n@myadrenalin.com, venkat.v@intellectdesign.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi L1HRMXSupport, Request you to please navigate to Action reason role mapping and add reason type and action to corresponding role and so it will available in approvers screen. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems... |
37 | Hi Team, https://hrms.myadrenalin.com/candidateintellect/Redirectpage.aspx?companyid=INTELLECT Mail id - nicolajhayward@gmail.com Warm Regards, Peter Wilson | Human Resources | Intellect Design Arena t: +91 44 27435001 x 8082 | m: +91 8939865964 | VOIP: 8082 e: peter.wilson@intellectdesign... | 10,038 | 5 | 1 | Closed | Peter Wilson | null | null | Clarification | null | New Hire On-Boarding | null | null | 2019-11-28T12:59:30+05:30 | 2019-12-13T17:00:51+05:30 | venkat.v@intellectdesign.com, nithila.c@intellectdesign.com | venkat.v@intellectdesign.com, nithila.c@intellectdesign.com | venkat.v@intellectdesign.com, nithila.c@intellectdesign.com | null | null | Clarification | Hi Peter Wilson, From the above description we understood that employee who has submitted his education details in candidate portal got missing in pre joining validation form. We will check the above query and update you the same. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Lim... |
38 | Dear Team, Please change the intellect Logo in RAL letter 512 template. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 From: Peter Wilson/HR/Intellect To: Venkat V/HR/Intellect@Intell... | 10,039 | 5 | 1 | Closed | Venkat V | null | null | Service Request | null | Employee Information | null | null | 2019-11-29T12:56:39+05:30 | 2019-12-14T16:35:17+05:30 | peter.wilson@intellectdesign.com, jayakrishnan.n@myadrenalin.com | peter.wilson@intellectdesign.com, jayakrishnan.n@myadrenalin.com | peter.wilson@intellectdesign.com, jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, We have updated the New LOGO in RAL_Letter_512 template. Kindly check and revert us back for any clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Che... |
39 | Dear Dhivya, Please note that Pritam Puro (ECN : 57480) always had the access for executing this scheduler for Pay slips. It has suddenly stopped working. Regards, Akshay Jedhe | 10,040 | 5 | 1 | Closed | Rinoy Sebastin | Hope there would be discrepancy on system and server timings, also need to verify in scheduler log and recovery. | null | Configuration | null | null | null | null | 2019-11-29T14:02:17+05:30 | 2019-12-17T16:35:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&page=1&requested_by=0&wf_filter=all, Hi Rinoy Sebastin, We need to verify the respec... |
40 | Dear Dhivya, kindly check employee is facing error while updating account number on pulse for ECN IBL97656 | 10,041 | 5 | 3 | Closed | Rinoy Sebastin | data was available in pims queue dtl t | null | Data Correction | null | null | null | null | 2019-11-29T15:36:08+05:30 | 2019-12-27T12:34:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Dhivya, Also check for ECN : 98200 Regards, Chaitali, Hi Rinoy Sebastin, We were not able to view ... |
41 | Team, Employees who are serving notice period are unable to raise leave request. Kindly find below 2 ECN's who are facing the attached issues. 33216 66545 Kindly check on high priority, as today is LWD for ECN 33216 Regards, Chaitali | 10,042 | 5 | 4 | Closed | Rinoy Sebastin | leave has been already availed | null | Configuration | null | Absence, Time and Attendance | null | null | 2019-11-29T15:58:04+05:30 | 2019-12-14T17:34:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As discussed over the call, the leave can be availed by the employees during the notice period based... |
42 | Hi Team , Please user IBL35775 showing below accounts number in pulse that why user facing issue for claim. as per his comments he want 100025403322 account number should be show only and account 100064623624 s remove. ECN :IBL35775 | 10,043 | 5 | 1 | Closed | Rinoy Sebastin | delete through front end, transaction goes as pending by default hence updated the auto approval as yes. | null | Configuration | null | null | null | null | 2019-11-29T17:47:55+05:30 | 2019-12-17T11:35:48+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As discussed over the call, we were able to view two forms namely and both the forms loo... |
43 | User Received Comment: I'm Unable to raise the leave request. Im in notice period of 3 months as till now I have 6 leaves pending with me Attached is the print screen error ECN: IBL66545 | 10,044 | 5 | 4 | Closed | Rinoy Sebastin | application will verify the limit and then only allow to raise. | null | Configuration | null | null | null | null | 2019-11-29T18:27:58+05:30 | 2019-12-17T10:33:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, As mentioned in the previous ticket # 10042 and as discussed over the call, the leave can b... |
44 | Dear Bala and Team, Another scenario for LTA eligibility. ID S6I. She joined in mid of Nov 17. and last FY, she was eligible for 50,000/- and she claimed the entire amount. The thing is she had raised twice in last FY. ( Normally, system should not allow to raise a second claim ). Because of that, though s... | 10,045 | 5 | 1 | Closed | Ns Rajesh | We have coorected the LTA eligibility from backend. | null | Data Correction | null | null | null | null | 2019-11-30T12:44:53+05:30 | 2019-12-17T17:35:34+05:30 | balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, venkat.v@intellectdesign.com, ask.adrenalin@myadrenalin.com | balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, venkat.v@intellectdesign.com | venkat.v@intellectdesign.com, ask.adrenalin@myadrenalin.com | null | null | Clarification | Hi Ns Rajesh, From the above description we understood that associate has raised LTA reimbursement twice last year. However system should not allow to raise twice. We will check for the same and share you the updates. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floo... |
45 | Dear Team Please help to resolve this issue. For SGT grade, family details are not mandatory. Still System request to enter the family details. Candidate Name: OshinMilind New joinee : today Onboarding . Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellec... | 10,046 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | New Hire On-Boarding | null | null | 2019-12-02T13:58:17+05:30 | 2019-12-17T15:35:00+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, As discussed you have confirmed that the issue is not from ourside and issue is from resumefox API and it is resolved now and we are marking the ticket a resolved. Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystem... |
46 | We are getting cases where PT for monthly states like Maharashtra/ Karnataka is also getting wrongly calculated. Hence request you to kindly look into the same. Sample Settlement Case: 29562,35808,33712,37621 | 10,047 | 5 | 3 | Closed | Vicky Shah | line related to PT is being commented hence the issue occured | null | Clarification | null | null | null | null | 2019-12-03T11:21:01+05:30 | 2019-12-12T14:42:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Request you to please join the web ex link to analyze the query raised on "PT calculation for S... |
47 | Hi Dhivya, Below user facing login issue please look it on high priority IBLR20122 Regards Vishal | 10,048 | 5 | 4 | Closed | Rinoy Sebastin | hope sapce will be available for the employee after 1 st name | null | Data Correction | null | Employee Information | null | null | 2019-12-03T12:31:43+05:30 | 2019-12-18T13:36:55+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home |
48 | Dear Jay Please change the Resignation letter date as 1-July-2019 for the emp id; WD1 and share us. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 ----- Forwarded by Venkat V/HR/Intellect on 06-12... | 10,049 | 5 | 1 | Closed | Venkat V | Updated resignation letter date from backend. | null | Service Request | null | Separation Management | null | null | 2019-12-06T16:18:23+05:30 | 2019-12-21T17:34:01+05:30 | karthick.c@intellectdesign.com | karthick.c@intellectdesign.com | karthick.c@intellectdesign.com | null | null | Service Request | Hi Venkat V, As requested we have updated the resignation letter date as '01 JUL 2019' for the above mentioned employee. Kindly check and let us know the feedback. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. ... |
49 | Dear Team, Please help to generate Appraisal Comments Report for C#15 Oct 17 - Mar 18. Emp ID: TJ9 Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 This e-Mail may contain proprietary and ... | 10,050 | 5 | 1 | Closed | Venkat V | Report extracted from backend. | null | Service Request | null | null | null | null | 2019-12-06T16:26:00+05:30 | 2019-12-21T17:34:01+05:30 | sasikumar.m@intellectdesign.com | sasikumar.m@intellectdesign.com | sasikumar.m@intellectdesign.com | null | null | Service Request | Hi Venkat V, Please find the appraisal comments report for the associate 'TJ9' for C#15 Oct 17 - Mar 18 Kindly check and revert us for further clarifications. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3... |
50 | Dear Team, The goal setting MIS shows an associate pending for approval in Theyagrajans(PK5) queue .. however he is not able to see anything pending. Pl see trail mail for details. Request look into it Thanks & Regards Adrenalin Support Team Intellect Design Arena Limited “Queries only thro servi... | 10,051 | 5 | 1 | Closed | L1HRMXSupport | null | null | Clarification | null | Goal Management | null | null | 2019-12-09T12:04:04+05:30 | 2019-12-31T18:34:41+05:30 | jayakrishnan.n@myadrenalin.com, venkat.v@intellectdesign.com | jayakrishnan.n@myadrenalin.com, venkat.v@intellectdesign.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi L1HRMXSupport, From the above description we understood that the associate who has submitted the GS and not available in the approvers queue. We will check the same and update you. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design... |
51 | Goal Setting has not been initiated. ECN : 98139 DOJ : 14-05-2018 | 10,052 | 5 | 3 | Closed | Rinoy Sebastin | need to check eligibility of employee. | null | Configuration | null | Goal Management | null | null | 2019-12-10T14:32:19+05:30 | 2019-12-26T18:34:42+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please check and ensure whether the employee is getting displayed in Review Det... |
52 | Dear Gerald We have sorted out the issue. If it shows you to login using demo please cancel it. Please go through page and click on forgot password to reset it. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.co... | 10,053 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Absence, Time and Attendance | null | null | 2019-12-11T14:08:29+05:30 | 2019-12-30T10:00:55+05:30 | gerald.young@intellectdesign.com, rajasekar.s@intellectdesign.com, ask.adrenalin@myadrenalin.com | null | rajasekar.s@intellectdesign.com | null | null | Clarification | Hi Venkat V, We will the above query regard to mobile login issue of the above mentioned employee and update you the same. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – ... |
53 | Dear Jay For the emp ID , resignation notification didnt trigger to RM /HR . Getting Alert as :" Transaction is pending for your approval". Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Corporate HR Team *: venkat.v@intellectdesign.com *: Analytics.HR@intellectdesign.com X: 8297 ----- For... | 10,054 | 5 | 1 | Closed | Venkat V | Record resignation triggered manually. | null | Clarification | null | Separation Management | null | null | 2019-12-11T16:36:00+05:30 | 2020-01-03T12:33:41+05:30 | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Venkat V, From the above description we understood that notification trigger has not happened for the above mentioned associate. We will check and update you the same. Thanks & Regards, Jayakrishnan.N Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot N... |
54 | Dear Team, Goal Setting is showing as pending with Manager for Ashwathkumar Venkatraman (F6D), however Manager's que is not reflecting the same. Manager (A4C) has sent his screen shot as below. Can you please check and clarify this issue. Thanks & Regards Venkatesh V - CORP HR HR.Analytics | Cor... | 10,055 | 5 | 1 | Closed | Venkat V | transaction failed and we have reprocessed from backend. | null | Clarification | null | Goal Management | null | null | 2019-12-12T14:04:21+05:30 | 2019-12-27T17:34:21+05:30 | null | null | null | null | null | Clarification | Hi Venkat V, We will check the above query regard to issue in GS and update you the same. Thanks & Regards, Jayakrishnan.N Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: jayakrishnan.n@myadrenalin.com... |
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