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201 | Team one of our associate got regularized into FTE. Not able to update her details in employee details form. OLD ID: XC3 NEW ID: ZX8 Getting error: Aadhar card details already exist. | 10,203 | 5 | 4 | Closed | Venkat V | null | null | Clarification | null | null | null | null | 2020-04-17T10:33:42+05:30 | 2020-05-24T15:50:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkat V, As discussed request you to share the AAdhar number for the above mentioned employee to further... |
202 | ****************************************************************************** FRESHDESK PRODUCT SUBSCRIPTION WILL AUTO-RENEW FOR YOUR ACCOUNT ON 18-JUN-2020 ****************************************************************************** Hello Ravichandran Kanniappan, PFB the details for your upcoming renewal. ... | 10,204 | 5 | 1 | Closed | Billing | shared mail internally | null | Configuration | null | null | null | null | 2020-04-19T19:42:58+05:30 | 2020-05-06T09:49:48+05:30 | null | null | null | dhivya.v@myadrenalin.com, ravichandran.k@myadrenalin.com, venketeshwaran@gmail.com | null | Clarification | Please take a look at ticket #10204 raised by Billing (billing@freshworks.com)., Please take a look at ticket #10204 raised by Billing (billing@freshworks.com)., Hi Billing, We have shared this ticket to the internal team for reference (or) further process. https://zoom.us/j/92348251903?pwd=Q21OSUtLZGFoWmJibUxrSDF... |
203 | Dear Adrenalin Please check and resolve the issue as soon as possible. EMP ID Employee Name Mail Id Location DOJ Appraiser A05 Manoj Dinesh Marathe manoj.marathe@Intellectdesign.com Goregaon 03-07-1989 BP2 - Apurva V Shah XF3 Binod Singh Sandhu binod.sandhu@intellectdesign.com Singapore 11-03-2019 BP2 - Apur... | 10,205 | 5 | 1 | Closed | Venkat V | null | null | Clarification | null | Goal Management | null | null | 2020-04-23T11:29:59+05:30 | 2020-05-08T16:02:08+05:30 | null | null | null | null | null | Clarification | Hi Venkat V, As discussed the above transactions are respectively available in their approvers queue and some transactions got approved by their line manager. Kindly verify from your end and revert us for further clarifications. Thanks, Jay |
204 | Team' Request you to Inactive the Holiday for Thailand calendar for the below dates 13-Apr 14-Apr 15-Apr Please check and confirm. | 10,206 | 5 | 3 | Closed | Venkat V | null | null | Service Request | null | Absence, Time and Attendance | null | null | 2020-04-24T18:52:59+05:30 | 2020-05-12T12:54:09+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Please ensure holiday removed from attendance calendar also. , Hi Venkat V, We have removed the above mentio... |
205 | Dear Team, Please note that we are facing an issue on the Employee Movement form while raising a transfer on PULSE. We are getting an error as 'Paygroup is mandatory' when this field is non-mandatory. Unable to initiate any transfer. Please check and rectify this issue at at the earliest. I have sent the screensho... | 10,207 | 5 | 2 | Closed | Aditi Javkar | validation was brought to exclude the pay group value being made null | null | Configuration | null | Employee Information | null | null | 2020-04-27T18:18:47+05:30 | 2020-05-13T11:54:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.110 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home created_by: 2043057704155 time: 2020-04-27 18:18:47 +0530, Dear Aditi Javkar, We had discussed this point post ... |
206 | Dear Team, Below user is getting the below error while attaching the below PDF document for sick leave, please assist. regards, ravi. | 10,208 | 5 | 1 | Closed | Rinoy Sebastin | name of file or file size | null | Configuration | null | null | null | null | 2020-04-30T16:18:12+05:30 | 2020-05-15T18:54:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We have already face... |
207 | Team Approver (J9S) getting an error alert while clicking on on self-appraisal submitted by Z3S.Please check and fix the issue. | 10,209 | 5 | 3 | Closed | Venkat V | null | null | Clarification | null | Performance Management | null | null | 2020-04-30T16:29:11+05:30 | 2020-06-10T10:05:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Venkat V, As discussed we will check the above query regard to issue in self appraisal in approvers scree... |
208 | Team, Getting error as Internal error contact your system administer, while canceling the applied leave for the emp id; A5P 4-May-2020 to 15-May | 10,210 | 4 | 3 | Resolved | Venkat V | Deployed ADLUtility DLL | null | Patch Deployment | null | Absence, Time and Attendance | null | null | 2020-04-30T17:01:05+05:30 | 2020-04-30T20:28:14+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, FYI, Hi Venkat V, As discussed we have deployed the patch regard to above error. Kindly check with the assoc... |
209 | Dear Dhivya, There is a small update WRT the below mail. The Credit card activity was earlier marked to Rajesh Jumani (ECN : 12679) who is no more in the system. Manish Goyle (ECN : 12663) was mapped as his Reporting manager. Post Rajesh’s exit, these auto mailers are getting marked to Manish. Kindly identify... | 10,211 | 5 | 3 | Closed | Rinoy Sebastin | query designed by Indusind IT Team hence need to check with them | null | Configuration | null | null | null | null | 2020-05-05T10:04:16+05:30 | 2020-05-22T11:52:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, From the attached mail content, we understood that these mails got triggered from the queri... |
210 | Dear Team, Please note that we are facing an issue on Employee Movement form wherein some parameters are going blank when a transfer is raised. We had faced this issue earlier too. On checking on UAT, this issue is not present but on Live it is present. Sample screenshots and mails have been shared with Sumant and... | 10,212 | 5 | 3 | Closed | Rinoy Sebastin | label was not mandatory | null | Configuration | null | Employee Information | null | null | 2020-05-09T01:05:01+05:30 | 2020-05-27T17:53:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.110 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please join the below link shared over the mail to analyze and resolve the q... |
211 | Dear Team, Below user is getting attached error while updating bank details. Bank Details:100116188781 ECN:ibl103320 regards, ravi. | 10,213 | 5 | 1 | Closed | Rinoy Sebastin | deletion from pims queue | null | Data Correction | null | null | null | null | 2020-05-13T15:08:29+05:30 | 2020-05-30T17:58:42+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Team, Please update the status. ... |
212 | Hi Team, When user trying to log in for performance appraisal showing as "Internal system error contact administrator Select the application: Pulse ECN: ibl96396 Regards Vishal | 10,214 | 5 | 3 | Closed | Rinoy Sebastin | review order mismatch.. | null | Data Correction | null | Goal Management | null | null | 2020-05-16T13:57:20+05:30 | 2020-06-02T11:55:36+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets |
213 | Dear Dhivya, As observed, ECN : IBL92168 , IBL33841 ,IBL82548, Ibl72444 , IBL43161 , IBL90866 ,Sarita-IBL90533 and Ibl14952 are the reported cases yet. Kindly check for all the employees who are facing similar issue. Regards, Chaitali | 10,215 | 5 | 3 | Closed | Rinoy Sebastin | clean up done, records due to multiple upload | null | Data Correction | null | Performance Management | null | null | 2020-05-18T16:48:08+05:30 | 2020-06-06T18:00:39+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As per the discussion over the call, post analysis we observed that the goals has been ... |
214 | Dear Shivya, 1 more case, where in GS is approved, still self appraisal is not reflecting. Reported issue : ECN: 97319 , Please check the disconnect. Regards, Chaitali | 10,216 | 5 | 3 | Closed | Rinoy Sebastin | Self Appraisal form gets opened.. | null | Configuration | null | Performance Management | null | null | 2020-05-18T16:54:34+05:30 | 2020-06-02T18:54:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10215, Hi Rinoy Sebastin, The Self Appraisal form of the employee is getting displayed. Please verify the sa... |
215 | Hi Dhivya, Kindly delete user goal settings he want to add a fresh a goal setting. Regards Vishal | 10,217 | 5 | 4 | Closed | Rinoy Sebastin | clean up done | null | Data Correction | null | Performance Management | null | null | 2020-05-18T18:56:47+05:30 | 2020-06-03T12:53:54+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As mentioned over the communication, post resolving the weightage query, we will resolve... |
216 | Hi Dhivya, Kindly delete user 91238 goal settings he wants to add a fresh goals setting. Regards Vishal | 10,218 | 5 | 4 | Closed | Rinoy Sebastin | clean up done | null | Data Correction | null | Goal Management | null | null | 2020-05-18T19:07:29+05:30 | 2020-06-03T12:53:55+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As mentioned over the communication, post resolving the weightage query, we will resolve ... |
217 | Hi Dhivya, Kindly delete user IBL71555 goal settings he wants to add a fresh goals setting. Regards Vishal | 10,219 | 5 | 4 | Closed | Rinoy Sebastin | clean up | null | Data Correction | null | Goal Management | null | null | 2020-05-18T19:12:47+05:30 | 2020-06-03T12:53:55+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As mentioned over the communication, post resolving the weightage query, we will resolve... |
218 | Hi Dhivya, Please find below the user query. User Query: My name is Shilpa Sachdev (ECN : 71555). My profile was that of MIS Coordinator for Life / Health Insurance till September ’19. My Goal setting and its approval were based on this profile. My profile changedMy name is Shilpa Sachdev (ECN : 71555). My pro... | 10,220 | 5 | 1 | Closed | Rinoy Sebastin | already done in another ticket | null | Data Correction | null | Goal Management | null | null | 2020-05-19T12:30:55+05:30 | 2020-06-03T12:53:56+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10217, Hi Rinoy Sebastin, As requested, the clean up has been done on another Fresh Desk ticket. Please verify ... |
219 | Pls delete the Goal sheet of the employee, so that she can re-initiate and complete the process today itself. ECN - 39572 | 10,221 | 5 | 4 | Closed | Rinoy Sebastin | clean up done | null | Data Correction | null | Goal Management | null | null | 2020-05-21T10:59:21+05:30 | 2020-06-05T13:54:40+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As requested the clean up has been done. Please verify and let us know in case if any queri... |
220 | Hi Dhivya, IBL94051 this user getting error msg is Self APPRAISAL has been not initiated. Please check and confirm. Regards Vishal Balkawade | 10,222 | 5 | 4 | Closed | Rinoy Sebastin | transactions retained in pms queue | null | Data Correction | null | Goal Management | null | null | 2020-05-22T18:45:22+05:30 | 2020-06-13T15:50:51+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Please check the Self Appraisal form and let us know your feedback., Hi Dhivya, ECN ... |
221 | Hi Dhivya, As observed, ; level 2 is unable to view self appraisal , for captioned employee. Please check the disconnect and identify the same. ECN : 96457 Regards, Chaitali | 10,223 | 5 | 3 | Closed | Rinoy Sebastin | transaction was pending with freporting | null | Configuration | null | Performance Management | null | null | 2020-05-22T21:18:50+05:30 | 2020-06-09T11:58:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please join the connectivity shared to analyze and resolve the query raised ... |
222 | Hi Dhivya, Please delete Goals Setting of ECN: ibl92465 . Regards Vishal | 10,224 | 5 | 4 | Closed | Rinoy Sebastin | it was requested, we have conveyed the option to use use goal review form. | null | Configuration | null | Goal Management | null | null | 2020-05-26T11:24:09+05:30 | 2020-06-10T18:54:18+05:30 | null | null | null | dhivya.v@myadrenalin.com | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Divya, Please delete the goals setting for one more ECN 84632. Regards Vishal , Hi Rinoy Sebastin,... |
223 | Hi Dhivya, 1 more case for ECN 47915 , where goal setting is approved,error as Appraisal setup is incomplete is reflecting on self appraisal form. Kindly get it checked. Regards, Chaitali | 10,225 | 5 | 3 | Closed | Rinoy Sebastin | self appraisal as I | null | Configuration | null | Goal Management | null | null | 2020-05-26T19:01:42+05:30 | 2020-06-10T19:57:48+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Request you to please check the Self Appraisal form now and let us know your feedback. ... |
224 | Dear Dhivya, kindly check and resolve as concerned employees goal setting is pending for approval but not reflecting in his supervisor's tray. Employee Name :- Satyam Pandey ECN :- 63550 Regards, Chaitali | 10,226 | 5 | 3 | Closed | Rinoy Sebastin | goals are reflecting in Self Appraisal | null | Configuration | null | Goal Management | null | null | 2020-05-27T23:56:19+05:30 | 2020-06-12T15:53:56+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Dhivya , Awaiting for an update ??? Regards, Chaitali, Hi Rinoy Sebastin, As communicated over ... |
225 | Dear Dhivya, Kindly check and assist on this as HR team is unable to download the Exit Activity 421 report. Regards, Chaitali | 10,227 | 5 | 3 | Closed | Rinoy Sebastin | able to extract the reports | null | Configuration | null | null | null | null | 2020-05-28T14:10:09+05:30 | 2020-06-13T15:50:53+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We were not able to analyze the query raised on Exit Report, as we were working on PMS and ... |
226 | Dear Team, Employees are facing below issue on clicking any reportees from ‘Form pending for your approval’ ---- >Self appraisal’. Please resolve it quickly regards, ravi | 10,228 | 5 | 1 | Closed | Rinoy Sebastin | clarity provided over call and CSP | null | Configuration | null | Goal Management | null | null | 2020-06-06T11:58:55+05:30 | 2020-06-26T11:00:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Hope we have solved ... |
227 | ********************************* HELLO RAVICHANDRAN KANNIAPPAN , ********************************* Greetings from Freshworks! Please find the attached invoice copy related to your Freshdesk subscription. Invoiced amount Rs.185,940.00 Status Paid Kindly reach out to us at billing@freshdesk.com f... | 10,229 | 5 | 1 | Closed | Billing | Subscription Renewal | null | Service Request | null | null | null | null | 2020-06-18T18:28:01+05:30 | 2020-07-22T12:54:21+05:30 | null | null | null | venkateswaran.c@myadrenalin.com, ravichandran.k@myadrenalin.com | null | Service Request | Please take a look at ticket #10229 raised by Billing (billing@freshworks.com)., Hi Billing, Hope the process got completed.. Hence we are updating the status of the ticket. |
228 | Dear Team, Below user is not able to update the PAN details: IBL103946 regards, ravi. | 10,230 | 4 | 1 | Resolved | Rinoy Sebastin | pan number tagged to old employee id | null | Data Correction | null | null | null | null | 2020-06-19T17:59:14+05:30 | 2020-06-26T13:26:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Team, Please update the status on ... |
229 | We are observing some issue in the Clock in Clock Report of few employees where the employee is Present or marked Regularization however the report shows as Absent for those employees. Sample employee 3673 for period 21 May to 20 June | 10,231 | 5 | 3 | Closed | Vicky Shah | was getting generated.. | Product | Configuration | null | Absence, Time and Attendance | null | null | 2020-07-06T17:31:40+05:30 | 2020-10-13T14:50:05+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Please provide us sometime, we will share the connectivity and resolve the query raised on "Clock i... |
230 | Testing - Mail Notification Thanks & Regards, Venkateshwaran Chandrasekaran, mailto:venkateswaran.c@myadrenalin.com| M: +91.98848 12583 | D: +91.44. 3024 7442 [cid:image001.jpg@01D5F879.B99F6520] [newlogo] www.myadrenalin.com<http://www.myadrenalin.com/> This message (including any attachments) is i... | 10,232 | 5 | 2 | Closed | Deleted Agent | Ticket has been raised to fresh desk. | null | Service Request | null | null | null | null | 2020-07-07T17:11:19+05:30 | 2020-07-23T11:11:20+05:30 | null | null | null | null | null | Service Request | Hi Venkateshwaran Chandrasekaran, We are working on the reported concern and we will address the same. , Hi Venkateshwaran Chandrasekaran, Notification is getting failed need to check with Fresh Desk and Adrenalin IT Regards, Venkat , Hi Venkateshwaran Chandrasekaran, Mail ID has been activated. |
231 | Thanks and Regards, S.Arul Jothi This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute a... | 10,233 | 5 | 1 | Closed | Arul Jothi S | Testing for Mail Notification for FreshDesk | null | Service Request | null | null | null | null | 2020-07-15T12:06:57+05:30 | 2020-07-23T11:07:36+05:30 | null | null | null | null | null | Service Request | null |
232 | Regards Balaganapathi S Adrenalin eSystems Limited 6th Floor, Intellect Design Arena, Next Level, East wing, Plot No. 3/G3, Sipcot IT Park, Siruseri, Chennai - 600 130, India. [Emailer signature band-01] This message (including any attachments) is intended only for the use of the individual or entity ... | 10,234 | 5 | 1 | Closed | Balaganapathi | Mail issue has been fixed | null | Service Request | null | null | null | null | 2020-07-23T16:27:01+05:30 | 2020-08-12T11:57:21+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | dhivya.v@myadrenalin.com, alexander.c@myadrenalin.com, ganapathiraj.k@myadrenalin.com | null | Service Request | Testing mail notification , Hi Balaganapathi S, Sir, Testing Mail notification, Please take a look at ticket #10234 raised by Balaganapathi S (balaganapathi.s@myadrenalin.com). Please assist on this ticket. , Yes Venkat, Noted. Thanks & Regards, Dhivya.V Adrenalin eSystems Limited 06th Floor, Next L... |
233 | We are facing lot of similar issues while de-activating any employee having future attendance records or having pending regularization entries. We need to reject those approved entries and de-activate the employees; Sample Employee 25006 | 10,235 | 5 | 3 | Closed | Vicky Shah | validation available in product | null | Service Request | null | null | null | null | 2020-07-29T17:22:12+05:30 | 2020-08-14T12:55:17+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.89 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, As per the discussion with HDFC, we understood that the alert message is getting displayed with refe... |
234 | Testing tickets | 10,236 | 5 | 3 | Closed | Priyadharshini K | data correction | null | Data Correction | null | null | null | null | 2020-07-29T19:18:32+05:30 | 2020-09-05T19:01:18+05:30 | null | null | null | null | null | Clarification | created_by: 2043019935742 time: 2020-07-29 13:48:32 UTC, Hi Priyadharshini K, Being processed, okay noted. changing the priority to high , ?ok ________________________________ , ?Email reply works ________________________________ , Hi Priyadharshini K,, Still problem persist, Hi Priyadharshini K, Raise ... |
235 | Dear Team, Raised a ticket through Email for Testing before sharing to clients. Thanks & Regards, Dhivya.V Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: dhivya.v@myadrenalin.com<mailto:dhivya.v@myadrenalin.com... | 10,237 | 5 | 1 | Closed | Dhivya V | mail not triggered even when resolution not provided, and status didn;t get updated | null | Data Correction | null | null | null | null | 2020-07-30T19:16:46+05:30 | 2020-08-19T16:56:32+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Adrenalin Support, Testing Query raised, have updated the tentative closure date, will verify on 3rd Aug 2020 and update the ticket., Hi Adrenalin Support, Testing Query raised, have updated the tentative closure date, will verify on 3rd Aug 2020 and update the ticket. Regards, Support Tea... |
236 | Dear Team, Holiday not marked for 1st august. We have executed the procedure ATT_WO_HOLIDAY '01-Aug-2020 04:00','' but still not showing as holiday for all employees Rinoy Sebastian, Project Manager - Information Technology IndusInd Bank, Opus Centre, 4th floor, Opp. Tunga Paradise, MIDC, Andheri (... | 10,238 | 5 | 1 | Closed | Rinoy Sebastin | on refresh the holiday status got displayed | null | Configuration | null | null | null | null | 2020-08-01T12:25:01+05:30 | 2020-08-18T12:51:23+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, sumant.a@myadrenalin.com, chaitali.chhowala@indusind.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, sumant.a@myadrenalin.com, chaitali.chhowala@indusind.com | dhivya.v@myadrenalin.com, sumant.a@myadrenalin.com, chaitali.chhowala@indusind.com | null | null | Clarification | Hi Rinoy Sebastin, Post taking connectivity we understood that on refreshing the Attendance Calendar the holiday status got displayed. Please verify the same and let us know in case of any queries. Regards, Adrenalin Support |
237 | Dear Jay, As discussed this morning, we have moved the Form 16 zip files ( 3776 count) into the FTP which we used to receive the annexure. Request you to upload the same in Adrenalin under Employee Attachments. Please call us for any clarifications. thanks & regards, ns.rajesh, payroll services, --------... | 10,239 | 5 | 1 | Closed | Ns Rajesh | Form16 files uploaded in Employee attachment | null | Service Request | null | null | null | null | 2020-08-04T12:20:33+05:30 | 2020-08-10T11:24:34+05:30 | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, anantharaman.s@intellectdesign.com, balakumaran.v@myadrenalin.com, p.kolanjinathan@intellectdesign.com | ask.adrenalin@myadrenalin.com | anantharaman.s@intellectdesign.com, balakumaran.v@myadrenalin.com, p.kolanjinathan@intellectdesign.com | null | null | Service Request | Hi Ns Rajesh, As discussed we will upload the provided files under employee attachment and we will share the updates with you. Regards, Adrenalin Support Adrenalin Support Team, Hi Ns Rajesh, We have uploaded the provided form 16 files under 'Employee Attachment'. Kindly check and revert us for... |
238 | Dhivya, Kindly assist in clearing the details wrongly updated by the employee. ECN: 104824 Correct account number is 169284688654. Name : Shailesh Deshpande Confirm, once needful has been done. Regards, Chaitali | 10,240 | 5 | 3 | Closed | Rinoy Sebastin | data was available in pims queue | null | Data Correction | null | null | null | null | 2020-08-04T12:31:41+05:30 | 2020-08-22T09:50:52+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, 1 more similar case of ECN : 105235 Unable to update bank details. Error reflecting as Record already exists.,... |
239 | Dhivya, As per the mail shared, kindly assist, as how the employment movement transaction , moved into RHR's tray. As this is old transaction (2018-19), kindly check if this RHR was earlier mapped or not. Kindly check the trail mail from Malvika . PFA of mail forwarded by Malvika. Regards, Chaitali | 10,241 | 5 | 3 | Closed | Rinoy Sebastin | mapping would have been there. | null | Configuration | null | null | null | null | 2020-08-04T12:41:38+05:30 | 2020-08-19T15:58:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10240, Hi Rinoy Sebastin, As discussed over the call with Ms. Chaitali, we will initiate the connectivity after ... |
240 | Dear Dhivya , Kindly remove Holiday tag for shared list of employees on 02nd Aug 2020. Confirm, once needful has been done. Regards, Chaitali | 10,242 | 4 | 2 | Resolved | Rinoy Sebastin | data clean up | null | Data Correction | null | null | null | null | 2020-08-04T13:50:26+05:30 | 2020-08-04T15:24:44+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10240, Hi Rinoy Sebastin, Request you to please join the below link : https://adrenalin-ec56.my.webex.com/jo... |
241 | Dear Dhivya, Request you to have a check on this Malvika's Mail : Please assist. Even though HR is making any changes for the employee through employee movement, it is showing as submitted successfully but changes are not getting appended. Also the mail is not coming from Pulse for said changes being don... | 10,243 | 5 | 3 | Closed | Rinoy Sebastin | two accounts as salary account | null | Data Correction | null | null | null | null | 2020-08-05T12:03:47+05:30 | 2020-08-20T15:57:44+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Please provide us few mins, we will share the connectivity and analyze the query raised o... |
242 | Hi Jayakrishnan, While uploading data in the system we are facing this type of error. Request your help on an urgent basis. [image: image.png] -- *With Regards* *Kolanjinathan P - Full and Final Settlement Team - HR-Payroll Team* -- This e-Mail may contain proprietary and confidential inform... | 10,244 | 5 | 1 | Closed | P Kolanjinathan GHR | Issue is not reproducible. | null | Clarification | null | null | null | null | 2020-08-06T14:49:59+05:30 | 2020-08-21T18:56:10+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, ns.rajesh@intellectdesign.com, anantharaman.s@intellectdesign.com | null | balakumaran.v@myadrenalin.com, ns.rajesh@intellectdesign.com, anantharaman.s@intellectdesign.com | null | null | Clarification | Hi P Kolanjinathan GHR, As discussed we will check the above query regard to issue while uploading the tax investments and we will share the updates with you. Regards, Jayakrishnan.N Product Support Regards, Adrenalin Support Adrenalin Support Team, Hi P Kolanjinathan GHR, As discusse... |
243 | Dear Team, For the associate given below. DOJ is 27-07-2020 and LWD is 29-07-2020. Only 2 days salary needs to be processed but more than 1 month salary is processed in the system and PF component is missing in the settlement. Request your help. Please find the attachment sent for your reference. 15M An... | 10,245 | 5 | 1 | Closed | P Kolanjinathan GHR | Applied from date wrongly updated in the system. | null | Data Correction | null | null | null | null | 2020-08-06T23:35:57+05:30 | 2020-08-22T17:52:51+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, ns.rajesh@intellectdesign.com, balakumaran.v@myadrenalin.com, anantharaman.s@intellectdesign.com | null | jayakrishnan.n@myadrenalin.com, ns.rajesh@intellectdesign.com, balakumaran.v@myadrenalin.com, anantharaman.s@intellectdesign.com | null | null | Clarification | Hi P Kolanjinathan GHR, We will check the above query regard to issue in processing the settlement of the above mentioned employee and we will share the updates with you. Regards, Adrenalin Support Adrenalin Support Team Adrenalin SupportAdrenalin Support, Hi P Kolanjinathan GHR, As discussed kind... |
244 | Hi Dhivya, Kindly check , if below ECN's, Appraisal can be rolled back to employee. Request from David - CFD HR. ECN : R15825 and R14505 Note : Self-appraisal was already approved by functional manager. Confirm once done. Regards, Chaitali | 10,246 | 5 | 2 | Closed | Rinoy Sebastin | roll back to saved status query shared. | null | Service Request | null | Goal Management | null | null | 2020-08-08T11:17:10+05:30 | 2020-08-25T11:04:59+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Please provide us few minutes, we will call and discuss with you and share the scripts (... |
245 | Hi Dhivya, Can you check , Goals are not reflecting for ECN R12465 Have checked in Clean up cases as well. Unable to trace out. Please check and assist accordingly. Regards, Chaitali | 10,247 | 5 | 3 | Closed | Rinoy Sebastin | clean up has been done based on requisition | null | Configuration | null | Goal Management | null | null | 2020-08-08T11:36:17+05:30 | 2020-08-25T11:05:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10246, Hi Rinoy Sebastin, Please find the above mentioned employee in the attached excel. As communicated ear... |
246 | Dear Team, We are getting error in SSRS reports since our old Report Services installation had some problem due to which we had to install SQL REporting Services application again. We are getting the attached error message after running the report now. | 10,248 | 5 | 4 | Closed | Vicky Shah | rdl's reuploaded again | null | Configuration | null | null | null | null | 2020-08-08T21:24:28+05:30 | 2020-08-17T12:13:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Please provide us few minutes, we will share the connectivity and resolve the query raised on SSRS.... |
247 | Dear Jay, This is to inform you that Sagar ID W6W, he had LTA eligibility of Rs.25000/- last year but not claimed as on date and from Apr 20, he opted out of LTA and got the differential amount as part of his monthly salary. However, his LTA reimbursement page is showing the balances interchanged. That is cur... | 10,249 | 5 | 1 | Closed | Ns Rajesh | LTA corrections has been made for the mentioned employee. | null | Data Correction | null | null | null | null | 2020-08-11T13:59:40+05:30 | 2020-08-24T10:03:36+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com, anantharaman.s@intellectdesign.com, ns.rajesh@intellectdesign.com | ns.rajesh@intellectdesign.com, ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, anantharaman.s@intellectdesign.com, balakumaran.v@myadrenalin.com | balakumaran.v@myadrenalin.com, anantharaman.s@intellectdesign.com | null | null | Clarification | Hi Ns Rajesh, We will check the above query regard to mismatch in LTA reimbursement of the above mentioned employee and will share the updates with you. Regards, Adrenalin Support Adrenalin Support Team, Dear Rajesh, LTA Opening balance has been corrected. Please check now. [cid:image001.png@01... |
248 | Dear Jay & Team, Hope you are aware that we have migrated the ABS payroll (Top Management) on Dec 19. Since it was mid of the year, as per your suggestion, we uploaded the processed salary data for the period Apr to Dec 19 through data upload. However, the below 18 associates (that is resigned before Dec 19) d... | 10,250 | 5 | 1 | Closed | Ns Rajesh | Clarification | null | Clarification | null | null | null | null | 2020-08-12T20:31:26+05:30 | 2020-08-28T13:06:04+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, anantharaman.s@intellectdesign.com, p.kolanjinathan@intellectdesign.com, balakumaran.v@myadrenalin.com | null | anantharaman.s@intellectdesign.com, p.kolanjinathan@intellectdesign.com, balakumaran.v@myadrenalin.com | null | null | Clarification | Hi Ns Rajesh, From the above description we understood that for the above mentioned ABS paygroup associates who resigned before DEC19 there data is not available in annexure2 report and hence form16 was not generated. We will check the same and will share the updates with you. Regards, Adrena... |
249 | Dear Ask Adrenalin, Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible. If you are in outside of our office network, please use the URL for change your password https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password ... | 10,251 | 5 | 1 | Closed | Its01 | Need to raise IT concern for password change | null | Clarification | null | null | null | null | 2020-08-13T10:02:14+05:30 | 2020-08-13T13:26:47+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Change Request | null |
250 | Dear Ask Adrenalin, Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible. If you are in outside of our office network, please use the URL for change your password https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password ... | 10,252 | 5 | 1 | Closed | Its01 | Internal Password Expiry mail. | null | Configuration | null | null | null | null | 2020-08-14T10:02:17+05:30 | 2020-08-19T13:02:40+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Venkateshwaran Chandrasekaran Hi Its01, Will raised an initiating query on the application for password change. Regards, Adrenalin Support Team Venkateshwaran Chandrasekaran, Merged from ticket 10253 Subject: Password Expiry Notification Description: Dear Ask Adrenalin, Your pas... |
251 | Dear Ask Adrenalin, Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible. If you are in outside of our office network, please use the URL for change your password https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password ... | 10,253 | 5 | 1 | Closed | Its01 | null | null | null | null | null | null | null | 2020-08-15T10:02:24+05:30 | 2020-08-19T13:00:55+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | null | This ticket is closed and merged into ticket 10252 |
252 | Dear Ask Adrenalin, Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible. If you are in outside of our office network, please use the URL for change your password https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password ... | 10,254 | 5 | 1 | Closed | Its01 | null | null | null | null | null | null | null | 2020-08-16T10:02:30+05:30 | 2020-08-19T13:00:56+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | null | This ticket is closed and merged into ticket 10252 |
253 | Dear Ask Adrenalin, Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible. If you are in outside of our office network, please use the URL for change your password https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password ... | 10,255 | 5 | 1 | Closed | Its01 | null | null | null | null | null | null | null | 2020-08-17T10:01:33+05:30 | 2020-08-19T13:00:56+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | null | This ticket is closed and merged into ticket 10252 |
254 | Dear Jay, Good Day! Hope you are aware that earlier those who had opted for new tax regime, we were not able to upload their Stock Perquite and Car perqusite and you have rectified the same. Now, Gift has come. Kindly include this component as well for uploading. Please find below the error message while upload... | 10,256 | 5 | 1 | Closed | Ns Rajesh | migration error | null | Clarification | null | null | null | null | 2020-08-17T12:24:32+05:30 | 2020-08-27T15:52:58+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com, anantharaman.s@intellectdesign.com, ns.rajesh@intellectdesign.com | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com, anantharaman.s@intellectdesign.com, ns.rajesh@intellectdesign.com | balakumaran.v@myadrenalin.com, anantharaman.s@intellectdesign.com | null | null | Clarification | Dear Rajesh, While doing the Max migration , this issue reoccurred. The same has been rectified now. Please do the upload and share your feedback. Best Regards, Balakumaran.v Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. ... |
255 | Hi Dhivya , As discussed, PFA of mailer as HR is unable to proceed further, with appointment letter. Kindly assist on priority. Regards, Chaitali | 10,257 | 5 | 3 | Closed | Rinoy Sebastin | updated as default template and submitted offer | null | Data Correction | null | Offer Management | null | null | 2020-08-17T14:37:16+05:30 | 2020-09-03T14:56:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As discussed over the call, please provide us few minutes, we will share the connectivit... |
256 | Dear Ask Adrenalin, Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible. If you are in outside of our office network, please use the URL for change your password https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password ... | 10,258 | 5 | 1 | Closed | Its01 | Internally need to co-ordinate with our IT team | null | Clarification | null | null | null | null | 2020-08-18T10:01:18+05:30 | 2020-08-18T16:17:07+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Change Request | null |
257 | Dear Ask Adrenalin, Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible. If you are in outside of our office network, please use the URL for change your password https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password ... | 10,259 | 5 | 1 | Closed | Its01 | null | null | null | null | null | null | null | 2020-08-19T10:01:28+05:30 | 2020-08-19T13:00:56+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | null | This ticket is closed and merged into ticket 10252 |
258 | Dear Team, We are unable to upload contact details of attached employee, getting below error while uploading the data. The template columns have only 27 columns, please rectify. -- Thanks and Regards, Sargam Gupta -- ****************************************CONFIDENTIAL*****... | 10,260 | 5 | 1 | Closed | Sargam Gupta | Due to label mismatch | null | Patch Deployment | null | Employee Information | null | null | 2020-08-19T19:17:08+05:30 | 2020-09-05T19:01:19+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com | null | null | Software Problem | Hi Sargam Gupta, We understand that you are getting the above error in the data upload - Contact details template we will check and update you. Regards, Adrenalin Support, Hi Sargam Gupta, As discussed over call, please download the excel from the data upload form - Contact details and update and re... |
259 | Dear Team For Aye5139 employee status is still probationer though he is confirmed. Confirmation mail attached. Pls fix -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communicatio... | 10,261 | 5 | 1 | Closed | Sargam Gupta | Data updation problem | null | Data Correction | null | Confirmation Management | null | null | 2020-08-19T19:39:05+05:30 | 2020-09-17T13:00:34+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com | dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com | null | null | Software Problem | Hi Sargam Gupta, We understand that the employee status is not reflecting as confirmed in the Application for the AYE5139. We will check and update you. Regards, Adrenalin Support Adrenalin Support Team, Hi Sargam Gupta, As discussed over call, please check with the Employee status - Aye5139 and revert. ... |
260 | Hi Dhivya, Kindly check , as per wfs_formhistory table, approver has rejected the transaction, wherein employee is unable to submit self appraisal again. Share the connectivity or query to get this to closure. Regards, Chaitali | 10,262 | 5 | 3 | Closed | Rinoy Sebastin | mismatch in approval status | null | Data Correction | null | Goal Management | null | null | 2020-08-20T15:59:13+05:30 | 2020-09-05T12:55:46+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Post conversation with Indusind,we understood that we will not be able to get the connectivi... |
261 | Unable to update contact details of Aye2660. Getting below error. From: HR OPERATIONS <hroperations@ayefin.com> Sent: 20 August 2020 14:10 To: 'Sargam Gupta' <sargam.gupta@ayefin.com> Subject: Contact Details Error Dear Ma'am, PFA -- ******************************... | 10,263 | 5 | 1 | Closed | Sargam Gupta | Data Problem | null | Data Correction | null | Employee Information | null | null | 2020-08-20T16:09:37+05:30 | 2020-09-05T11:55:29+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Sargam Gupta, Post Analysis, we understood that in the Contact details form for the Employee - AYE2660 the "Internal System Error" is thrown. We will check and update you. Regards, Adrenalin Support Team Adrenalin SupportAdrenalin Support, Hi Sargam Gupta, Kindly check now the issue is resolved.... |
262 | Dear Team Mobile app not working for Aye4889. Video will be shared with Dhivya. Phone specs attached. -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely fo... | 10,264 | 5 | 1 | Closed | Sargam Gupta | Mobile is Rooted | null | Clarification | null | null | null | null | 2020-08-20T16:11:19+05:30 | 2020-08-26T11:24:04+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sargam Gupta, As discussed with the Internal Mobile Team, we have earlier reported one device in which the Mobile Application is not opening and it is because the device is rooted and for security purpose the mobile application is restricted. When compared with the Android version they are same as the Employe... |
263 | Dear Team, Incorrect offer letter being generated. Pls delete the record and confirm Vacancy Name: BRANCH COLLECTION OFFICER - DISTRIB_CHANNAPATNA-1742 Candidate Name: SUNIL KUMAR MM (3654) Regards, Sargam From: Gunavanth K <gunavanth.k@ayefin.com> Sent: 20 August 2020 16:05 To: ... | 10,265 | 5 | 1 | Closed | Sargam Gupta | Offer letter creation problem - letter deleted and created again | null | Service Request | null | Offer Management | null | null | 2020-08-20T16:20:46+05:30 | 2020-09-01T12:27:45+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Sargam Gupta, As this issue is reported earlier and we cannot simulate the issue and we will check the document designer for the Offer letter Template - Offer letter_3Lac and will check for the candidate - SUNIL KUMAR MM (3654) and update you. We will again try to simulate the issue and update you. Rega... |
264 | Pls check and confirm why these tickets were escalated? And why the emails are blanks. Such emails were also triggered for another user noore.mojassum@ayefin.com <mailto:noore.mojassum@ayefin.com> . Screenshot attached. 11 such emails were received by him. From: Pramod Shrivastav <pramod.shrivastav@aye... | 10,266 | 5 | 1 | Closed | Sargam Gupta | Answer Query | null | Data Correction | null | null | null | null | 2020-08-20T16:31:03+05:30 | 2020-09-05T16:00:20+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Sargam Gupta, We understand that some tickets are escalated and they are triggered with the blank email content. We will check and update you. Regards, Adrenalin Support Team, Hi Sargam Gupta, Post Analysis, the mail that are triggered is the "Answer Query" escalation mail in the Mail Content builder... |
265 | Dear Dhivya, Please check , as employees self appraisal is pending at level 2 , where in approver is unable to approve. Employees ECN: R06945 Approver's ECN : R07471 ^ RAHUL PRIYADARSHI Regards, Chaitali | 10,267 | 5 | 3 | Closed | Rinoy Sebastin | competencies not uploaded | null | Configuration | null | Goal Management | null | null | 2020-08-21T09:57:16+05:30 | 2020-09-05T13:54:17+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10262, Hi Rinoy Sebastin, Request you to please join the connectivity shared over the mail, to analyze the ... |
266 | Dear Dhivya, Kindly remove holiday tag for enclosed list Date: 28th Aug 2020 Confirm, once needful has been done. Regards, Chaitali | 10,268 | 5 | 3 | Closed | Rinoy Sebastin | need to remove the data from attendance register | null | Data Correction | null | null | null | null | 2020-08-21T11:02:46+05:30 | 2020-09-05T11:55:30+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Since another ticket with the ticket # 10269 has been raised again, we are updating the sta... |
267 | Dear Team, Please unmark the holiday for 28th August 2020 in pulse for the attached list of employees. | 10,269 | 5 | 1 | Closed | Rinoy Sebastin | holidays removed | null | Service Request | null | null | null | null | 2020-08-21T11:04:08+05:30 | 2020-09-05T17:58:42+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to pleas... |
268 | Dear Jay, Only for the particular associate, U2W when we click the Telephone claim form in the Claims Update module, it throws error as Server Error. Please note for others, it is going smoothly. [image: image.png] thanks & regards, ns.rajesh, payroll services, -----------------------------------------... | 10,270 | 5 | 1 | Closed | Ns Rajesh | Length of the claims status is less and while fetching the record it throws error . We have increased the length of the same. | null | Data Correction | null | null | null | null | 2020-08-21T15:10:43+05:30 | 2020-08-31T09:46:06+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com, anantharaman.s@intellectdesign.com | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com, anantharaman.s@intellectdesign.com | anantharaman.s@intellectdesign.com, balakumaran.v@myadrenalin.com | null | null | Software Problem | Hi Ns Rajesh, From the above description we understood that for the mentioned associates while viewing telephone bills in clams update you are receiving the error. We will check the same and will share the updates with you. Regards, Jayakrishnan.N Adrenalin Support, Dear Jay, Since we ha... |
269 | Dear Jay, Request your help to remove the duplicate Forms from the Menu / drop down. One is Reimbursement. - When we type reimbursement, there are two forms are coming Reimbursement and Reimbursements. Please check internally which one is correct and remove the other one. [image: image.png] 2nd is for LOP.... | 10,271 | 5 | 1 | Closed | Ns Rajesh | Duplicate forms post Max migration. | null | Data Correction | null | null | null | null | 2020-08-23T17:04:32+05:30 | 2020-09-17T12:49:42+05:30 | jayakrishnan.n@myadrenalin.com, ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, anantharaman.s@intellectdesign.com, balakumaran.v@myadrenalin.com, balaji.damodaran@intellectdesign.com | jayakrishnan.n@myadrenalin.com | anantharaman.s@intellectdesign.com, balakumaran.v@myadrenalin.com, balaji.damodaran@intellectdesign.com | null | null | Clarification | Hi Ns Rajesh, We will check the above query regard to duplicates of formsin MAX and will share the updates with you. Regards, Jayakrishnan.N Adrenalin Support, Hi Ns Rajesh, We have removed the duplicate forms regard to 'Reimbursement' form and 'Monthly LOP Report' form. Kindly check the same... |
270 | We are facing continuous issue in Arrears calculation every month since January 2020 after some patch was updated for the same. Every month the arrears days for employees who were completely absent for last month is calculated wrong. For example employee who was completely absent for July month (31 days) is getting... | 10,272 | 5 | 3 | Closed | Vicky Shah | issue addressed in procedure | Customization | Patch Deployment | null | null | null | null | 2020-08-24T12:51:04+05:30 | 2020-11-10T14:51:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.135 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Request you to please join the connectivity to resolve the query raised on Arrears Calculation. ... |
271 | Dear Bala, In continuation to the below mail, when we upload the GIFTS under the proof column, it is throwing the same error. Data upload - Tax Investment - Proof : Normally we upload all the perquisites in both the Declaration and Proof column, as if any one resigned between, the perquisite has to be calculat... | 10,273 | 5 | 1 | Closed | Ns Rajesh | SP Correction | null | Data Correction | null | null | null | null | 2020-08-24T17:28:07+05:30 | 2020-08-31T09:46:27+05:30 | balakumaran.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, anantharaman.s@intellectdesign.com, ns.rajesh@intellectdesign.com | ns.rajesh@intellectdesign.com, ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, anantharaman.s@intellectdesign.com | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, anantharaman.s@intellectdesign.com | null | null | Clarification | Hi Ns Rajesh, We will check the above query regard to while including gift component in 'Tax Investment' Dataupload' and will share the updates with you. Regards, Jayakrishnan.N Adrenalin Support, Dear Rajesh, Proof upload also corrected , please do the upload and share your feedback. Best Rega... |
272 | Dear Jay, I have initiated pay processing for all INR pay groups. For Stipend PSL, it says 100% but the end time stamp is not coming. When I see the Action on the right side, it shows No Records Found. Actually this issue was arrested at the time of migration itself. Please take care and for time being, we will ... | 10,274 | 5 | 1 | Closed | Ns Rajesh | Clarifiction Provided | null | Clarification | null | null | null | null | 2020-08-24T18:38:04+05:30 | 2020-08-28T13:15:49+05:30 | jayakrishnan.n@myadrenalin.com, ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com, anantharaman.s@intellectdesign.com | null | balakumaran.v@myadrenalin.com, anantharaman.s@intellectdesign.com | null | null | Clarification | Hi Ns Rajesh, As discussed we will check the above query regard to Log is showing blank while payprocess was not completed successfully and will share the feedback with you. Regards, Jayakrishnan.N Adrenalin Support , Hi Ns Rajesh, We will monitor the above scenario regard to blank being presente... |
273 | Dear Ravi, This issue is not resolved and new joiners joined yesterday, their head count has come in for Aug 20 salary ? Kindly do the needful for now and provide us the permanent fix at the earliest. thanks & regards, ns.rajesh, payroll services, -----------------------------------------------------------... | 10,275 | 5 | 1 | Closed | Ns Rajesh | Applied date is mentioned as DOJ | null | Data Correction | null | null | null | null | 2020-08-24T19:57:05+05:30 | 2020-08-31T20:14:38+05:30 | ravisankar.s@myadrenalin.com, ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, arup.c@myadrenalin.com, anantharaman.s@intellectdesign.com, jayakrishnan.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, arup.c@myadrenalin.com, anantharaman.s@intellectdesign.com | null | null | Clarification | Dear All, For last month after cut off date new joiners, the arrears are not coming. Request your urgent help. Also, while cleaning up the data for current month, please ensure that this is taken care of for next month salary processing as well. thanks & regards, ns.rajesh, payroll services, --------------... |
274 | Hi Dhivya, Please check , as employee(90197) is unable to Edit/ReSubmit / Reset(Modify) self appraisal. Where in its reflecting as Appraisal has already been sent for approval and also there seems to be nothing pending with approver(18210) Regards, Chaitali | 10,276 | 5 | 3 | Closed | Rinoy Sebastin | transaction not available in queue | null | Data Correction | null | Goal Management | null | null | 2020-08-25T12:52:35+05:30 | 2020-09-09T13:59:17+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Post analysis we observed that the entry was not available in the queue table and hence no t... |
275 | Dear Team Some system generated mails which we used to get earlier are not being received from past few days on employee creation, petty cash approvals, initiate query etc. When I checked Mail Viewer for some sample cases, I found these mails are in Failed status. Pls analyse the root cause and fi... | 10,277 | 4 | 1 | Resolved | Sargam Gupta | SMTP Mail server problem | null | Clarification | null | null | null | null | 2020-08-25T16:34:45+05:30 | 2020-08-26T19:28:43+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Sargam Gupta, We understand that the mails are getting triggered for employee creation, petty cash approvals, initiate query etc. Also some of the mails are in failed status we will check the root causes and update you. Regards, Adrenalin Support Team, Hi Sargam Gupta, As discussed over call, we have... |
276 | Team, pls resolve this. From: hr operations <hroperations2@ayefin.com> Sent: 26 August 2020 10:37 To: Sargam Gupta <sargam.gupta@ayefin.com> Cc: Palak sodhi <palak.sodhi@ayefin.com>; Govind Mishra <govind.mishra@ayefin.com>; HR Operations <hroperations@ayefin.com> Subject: || HRMS Issue | Employee Code Creat... | 10,278 | 5 | 1 | Closed | Sargam Gupta | Mandatory columns missing | null | Clarification | null | Employee Information | null | null | 2020-08-26T10:41:25+05:30 | 2020-09-10T10:53:15+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sargam Gupta, When we create code for Rejoinee and select Yes in the re-employed column, the below columns are mandatory to fetch the Old Employee First Name (Same as Old employee details) Last Name(Same as Old employee details and if the old employee details has no last name leave it as blank) Surname(S... |
277 | Kindly debit PAT leave for all employees who have any kind of balance available. It should be 0 for all -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the ... | 10,279 | 5 | 1 | Closed | Sargam Gupta | Data Correction | null | Data Correction | null | Absence, Time and Attendance | null | null | 2020-08-26T10:59:06+05:30 | 2020-09-01T09:22:24+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | null | Service Request | Hi Sargam Gupta, As discussed over call, we have done the Leave Balance Adjustment - Debit all the days for all the employees for the Leave Type - 'PAL-Paternity Leave'. Kindly check and upload leave balance for the Leave Type - 'PAL-Paternity Leave' for all the employees. Regards, Adrenalin Support Adren... |
278 | Unable to upload employee details like contact, emergency, basic info etc. for inactive employees. Pls suggest a way. -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended s... | 10,280 | 5 | 1 | Closed | Sargam Gupta | Inactive user sheet | null | Clarification | null | Employee Information | null | null | 2020-08-26T11:05:42+05:30 | 2020-09-16T18:02:11+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sargam Gupta, As discussed over call, we will check the feasibility and update you as you required to upload employee details like contact, emergency, basic info etc. for inactive employees. Regards, Adrenalin Support Adrenalin Support Team, Hi Sargam Gupta, As discussed over call, Please share the ... |
279 | Hi Dhivya , As discussed , kindly check the issue. ECN : 12678 AR raised for 31st Jul 2020. Unable to cancel raised and approved AR. Regards, Chaitali | 10,281 | 5 | 3 | Closed | Rinoy Sebastin | already cancelled | null | Configuration | null | null | null | null | 2020-08-27T13:54:02+05:30 | 2020-09-11T16:56:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Post discussion over the call, we understood the user was unable to raise AR even when the Atte... |
280 | Hi Dhivya , As observed, HR is getting error Email id already exists. for updating Email ID through data upload. PFA of ECN's , who are facing issue. Email id is updated in History table and seems to be blank in Master table. Kindly check and confirm the disconnect occurred here. Regards, Chaitali | 10,282 | 5 | 3 | Closed | Rinoy Sebastin | updated through back end as email id is blank only for cfd employees | null | Data Correction | null | null | null | null | 2020-08-27T14:17:55+05:30 | 2020-09-11T16:56:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10281, Hi Rinoy Sebastin, As discussed over the call, since the Email id is already available, the HR is unable ... |
281 | Dear Team, For the associate given below Darshan ( Emp Id- 17G) notice period recovery amount is not recovered and another associate Anil Kumar( Emp Id - 15M) Pf and ESI amount is not recovered request you help. -- *With Regards* *Kolanjinathan P - Full and Final Settlement Team - HR-Payroll Team* ... | 10,283 | 5 | 1 | Closed | P Kolanjinathan GHR | LWD is wrongly updated and ESI,PF flag was wrongly updated . Post which we have rectified the same. | null | Data Correction | null | null | null | null | 2020-08-28T09:45:51+05:30 | 2020-08-28T11:14:13+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com | null | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi P Kolanjinathan GHR, As discussed we have done the required changes and now you are able to process the settlement for the above mentioned employees and the same has been confirmed by you. Regards, Jayakrishnan.N Adrenalin Support Adrenalin Support Team |
282 | PFA of mailer and assist. . Please take connection and check on priority, Regards, Chaitali | 10,284 | 5 | 3 | Closed | Rinoy Sebastin | employee not mapped to authsign role for respective parameters | null | Configuration | null | Offer Management | null | null | 2020-08-29T18:31:48+05:30 | 2020-09-15T10:56:52+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Please navigate to the Manage Role Player form, and ensure that the employee is available in ... |
283 | Pls change LWD of Aye2953 to 15th Sept 2020 from backend in all forms and reports. There should be no mail triggered when these change are made. -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electroni... | 10,285 | 5 | 1 | Closed | Sargam Gupta | LWD update | null | Service Request | null | Separation Management | null | null | 2020-08-30T19:16:36+05:30 | 2020-09-15T11:53:48+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Sargam Gupta, As requested, we will changed the LWD of the employee shared and will update you. Regards, Adrenalin Support , Hi Sargam Gupta, As requested we have updated the LWD as '15 Sep 2020' for the above-mentioned employee. Kindly check and let us know for further queries. ... |
284 | Team, Aye1765's attendance block for 26th Aug is shown as grey. Pls check the cause and fix for all other employees also. -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is... | 10,286 | 5 | 1 | Closed | Sargam Gupta | Scheduler problem | null | Data Correction | null | null | null | null | 2020-08-31T13:18:21+05:30 | 2020-09-01T22:14:18+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sargam Gupta, We will analyze the query raised on "Attendance Calendar being blank for employees on 26th Aug 2020" and will share the details at the earliest. Regards, Adrenalin Support , Hi Sargam Gupta, Post analysis we understood that the scheduler has not got executed. Currently we have... |
285 | Dear team It is being observed that AyeYo mails on helpdesk are not being received by DL members of hr.tms I checked the mail status from the backend and mails have been successfully sent else an error would have appeared in 'Status'. Can you pls check from your side? This is creating problems intern... | 10,287 | 5 | 1 | Closed | Sargam Gupta | mail is being in sent status | null | Configuration | null | null | null | null | 2020-08-31T16:13:46+05:30 | 2020-09-15T16:55:10+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sargam Gupta, We tried reaching you over the call, however unable to connect. The mails get triggered from Adrenalin to Mail Server and then the Employee inbox. If the mails has been in "Sent" status in the Mail Viewer then the mails have been triggered. Request you to please verify from your end, from the M... |
286 | Dear Team Below ticket is shown as "Pullback" transaction in MIS of 19-Aug-20 while it's shown as "Escalated" in 28-Aug-20 MIS. One more issue regarding this. Please resolve the issue ASAP. Query ID Category Name Subcategory Name Query Raised On Raised By Status Pending... | 10,288 | 5 | 1 | Closed | Sargam Gupta | Data is correct | null | Clarification | null | null | null | null | 2020-08-31T17:18:59+05:30 | 2020-09-16T20:54:29+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com | null | null | Clarification | Hi Sargam Gupta, Post discussion over the call with Sargam, we understood that the query raised through Help Desk has been pulled back however the query got escalated. We will analyze this query from our end and share the updates with you. Regards, Adrenalin Support , One more ticket moved ... |
287 | Pls change LWD of Aye5205 to from 7-Sept-20 to 25-Sept-20 through backend. Regards, Sargam -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the indi... | 10,289 | 5 | 1 | Closed | Sargam Gupta | Data coorection | null | Data Correction | null | Separation Management | null | null | 2020-08-31T22:52:29+05:30 | 2020-09-16T12:04:52+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Sargam Gupta, As per the we will change LWD of Aye5205 to from 7-Sept-20 to 25-Sept-20 through backend. Regards, Adrenalin Support Team, Hi Sargam Gupta, As per the we have updated the LWD of Aye5205 from 7-Sept-20 to 25-Sept-20 through backend. Please check. Regards, Adrenalin Support... |
288 | Hi Team, I tried to log in with my password but error message was thrown. Please check. Employee Id : COP00156 Regards HR team, This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-... | 10,290 | 5 | 1 | Closed | Priyadharshini K | Testing | Product | Configuration | null | null | null | null | 2020-09-01T20:09:01+05:30 | 2020-10-27T18:52:20+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Priyadharshini K, Kindly share us the problematic screenshot to proceed further. Regards, Adrenalin Support Team, Reopening the ticket for test transactions. |
289 | Dear Team, Confirmation form not raised for employees. select * from WFS_QUEUE_PROCESS_H_T where QPH_FORM_ID='confappraisal' | 10,291 | 5 | 2 | Closed | Venkatesh | Confirmation re-initiated | null | Configuration | null | Confirmation Management | null | null | 2020-09-01T20:59:57+05:30 | 2020-09-17T10:56:29+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, As checked, yesterday we have initiated the confirmation for the few employees and those ar... |
290 | AYE4732 Is unable to update his bank details. It shows as already exists though the complete form is blank. SS attached. Use Bank Details_old form. From: hr operations <hroperations2@ayefin.com> Sent: 01 September 2020 09:52 To: Sargam Gupta <sargam.gupta@ayefin.com> Cc: Palak sodhi <palak.sodhi@ayefin.... | 10,292 | 5 | 1 | Closed | Sargam Gupta | Data correction | null | Data Correction | null | Employee Information | null | null | 2020-09-02T07:58:57+05:30 | 2020-09-17T13:59:57+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Sargam Gupta, We understand that the AYE4732 Is unable to update his bank details. It shows as already exists though the complete form is blank. We will check and update you. Regards, Iswarya.S Adrenalin Support Adrenalin Support Team, Hi Sargam Gupta, Kindly check updating the New Banking details ... |
291 | Hi Dhivya , ECN 72190, has raise AR for date "2020-06-26 00:00:00.000" which is moving to queue table post approving the transaction. Request you to check on same as patch was deployed earlier, for the same query raised by Indusind. Kindly assist . Regards, Chaitali | 10,293 | 5 | 3 | Closed | Rinoy Sebastin | transaction moved to failed transaction | null | Data Correction | null | null | null | null | 2020-09-02T10:08:23+05:30 | 2020-09-18T12:58:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please join the below link to understand and resolve the query raised on Atte... |
292 | Pls confirm if comp-off request can be raised for working days?? Is there any configuration? ---------- Forwarded message --------- From: Palak sodhi <palak.sodhi@ayefin.com> Date: Tue, Sep 1, 2020 at 12:48 PM Subject: Re: || HRMS Ticket | Attendance Issue | Aye0782 - Mehaboob| To: Sargam.gupta <sargam.gupta@ay... | 10,294 | 5 | 1 | Closed | Sargam Gupta | Clarification | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-09-02T15:30:31+05:30 | 2020-09-17T15:58:13+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sargam Gupta, As discussed over call, the Comp-off can be raised for any day in the "Leave Comp-off request" form but the Approver can check whether the employee was working on that day during the approval in the "Leave Comp-off request approval" form. Please check. Regards, Iswarya.S Adrenalin Support ... |
293 | Move Aye2953’s resignation from Aye5199’s queue to Aye2922’s queue. Also, change LWD to 15th Sep 2020 everywhere. From: HR OPERATIONS <hroperations@ayefin.com> Sent: 02 September 2020 19:58 To: 'Sargam.gupta' <sargam.gupta@ayefin.com> Cc: 'Inform HR' <informhr@ayefin.com>; 'Palak sodhi' <palak.sodhi@ayefin... | 10,295 | 5 | 1 | Closed | Sargam Gupta | Data Correction | null | Data Correction | null | Separation Management | null | null | 2020-09-03T10:13:49+05:30 | 2020-09-18T10:51:23+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Sargam Gupta, As per the request, we will update the Employee - Aye2953's LWD to 15th Sep 202. Also move the Resignation Transaction of Aye2953 from Aye5199’s queue to Aye2922’s queue. Will update the same and revert you. Regards, Iswarya.S Adrenalin Support Adrenalin Support Team, Hi Sargam Gupta, ... |
294 | Dear Moosa, This needs to be added at e-code creation. Need to enable another auto email for IT role and BHR role. Pls call to discuss. Thanks & Regards, Jatinder Kumar Sharma Deputy Manager - Human Resources Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301 T: +91 01... | 10,296 | 5 | 1 | Closed | Jatinder Kumar Sharma | Mail content creation and Workflow config (change Request) | null | Configuration | null | null | null | null | 2020-09-03T17:45:34+05:30 | 2020-09-23T10:48:32+05:30 | alexander.c@myadrenalin.com, moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, nitin.dixit@religare.com | alexander.c@myadrenalin.com, moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, nitin.dixit@religare.com | nitin.dixit@religare.com | null | null | Change Request | Hi Jatinder Kumar Sharma, From the below description, we understood that you want to configure the Employee Creation mail flows for the reported Role Players as well, hence we will have a call to discuss by tomorrow morning to proceed further. Thanks & Regards, Mohamed Moosa A Adrenalin Support 044... |
295 | Pls provide UAT credentials for Aye1765, Aye2922, Aye1148 -- ****************************************CONFIDENTIAL**************************************** * **The Information contained in this electronic communication is intended solely for the individual(s) or entity to which it is address... | 10,297 | 5 | 1 | Closed | Sargam Gupta | Password | null | Clarification | null | null | null | null | 2020-09-04T10:16:49+05:30 | 2020-09-09T16:21:19+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Sargam Gupta, Kindly check with the URL:https://hcmuat.myadrenalin.com/ Password for the Aye1765, Aye2922, Aye1148 is "adnet1". Please check and revert. Regards, Iswarya.S Adrenalin Support , From: Adrenalin Support <myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> ... |
296 | Hi Team, Could you please check as below email did not trigger to me and Nitin. Thanks & Regards, Jatinder Kumar Sharma Deputy Manager - Human Resources Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301 T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<... | 10,298 | 5 | 1 | Closed | Jatinder Kumar Sharma | clarification on reminder mail trigger | null | Clarification | null | Absence, Time and Attendance | null | null | 2020-09-04T11:01:04+05:30 | 2020-09-26T11:48:33+05:30 | ask.adrenalin@myadrenalin.com, nitin.dixit@religare.com | ask.adrenalin@myadrenalin.com, nitin.dixit@religare.com | nitin.dixit@religare.com | null | null | Clarification | Hi Jatinder Kumar Sharma, As we discussed, for the reported query, we will check the absent reminder scheduler and update you the status. Thanks & Regards, Mohamed Moosa A Adrenalin Support 044-3024 7444, Hi Jatinder Kumar Sharma, On our analyses, we have observed the mail table query error ( Error ... |
297 | Dear Team, Below employees confirmatin not raised. select * from WFS_QUEUE_PROCESS_H_T where QPH_RAISED_FOR in ('C178716', 'C178725', 'C178726', 'C178878', 'C178880') and QPH_FORM_ID='confappraisal' | 10,299 | 5 | 2 | Closed | Venkatesh | Form code was wrong,so re-initiated with customized form code | null | Data Correction | null | Confirmation Management | null | null | 2020-09-07T13:50:59+05:30 | 2020-09-22T15:49:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.83 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, As discussed earlier, the confirmation form ID is taken wrong.please join the below link to check... |
298 | Hi Sandil, As discussed, please check as new joiner if it is re-hired cases so most of the cases details are not coming at employee creation page. It is happening in cases where name is mismatch in old employee details and current details. Thanks & Regards, Jatinder Kumar Sharma Deputy Manager - Human Reso... | 10,300 | 5 | 1 | Closed | Jatinder Kumar Sharma | clarification on the rehire cases | Customization | Clarification | null | null | null | null | 2020-09-07T16:12:53+05:30 | 2020-10-09T23:50:21+05:30 | ask.adrenalin@myadrenalin.com, nitin.dixit@religare.com, sandil.k@myadrenalin.com, moosa.m@myadrenalin.com, jagadeesswari.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, nitin.dixit@religare.com, sandil.k@myadrenalin.com, moosa.m@myadrenalin.com, jagadeesswari.v@myadrenalin.com | nitin.dixit@religare.com, sandil.k@myadrenalin.com, moosa.m@myadrenalin.com | null | null | Software Problem | Hi Jatinder Kumar Sharma, For the reported query, we will discuss with Mr.Sandil and update you the feasibility on the concern. Thanks & Regards, Mohamed Moosa A Adrenalin Support 044-3024 7444, Hi Jatinder Kumar Sharma, For the reported query, post checking internally we have observed that, it is no... |
299 | Pls check. [cid:image001.png@01D6853B.2A5F1F50] [cid:image002.png@01D6853B.2A5F1F50] Thanks & Regards, Jatinder Kumar Sharma Deputy Manager - Human Resources Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301 T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.... | 10,301 | 5 | 1 | Closed | Jatinder Kumar Sharma | Aes_ReportMailService service is running in both app servers | null | Configuration | null | null | null | null | 2020-09-07T17:20:45+05:30 | 2020-10-02T13:49:33+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, We will check on the report code configuration for the 'Employee Dump' and update you the status once it is done. Thanks & Regards, Mohamed Moosa A Adrenalin Support 044-3024 7444, Hi Jatinder Kumar Sharma, Post analyzing we have observed that the "Aes_ReportMailService" was... |
300 | Pls move Aye2953's separation activity named Supervisor handover to Aye3378's queue from Aye1148's queue. ---------- Forwarded message --------- From: Palak sodhi <palak.sodhi@ayefin.com> Date: Mon, Sep 7, 2020 at 5:54 PM Subject: Re: NOC for Gopidi Naga Reddy with 2020-Sep-15. To: Sargam Gupta <sargam.gupta@ay... | 10,302 | 5 | 1 | Closed | Sargam Gupta | Data correction | null | Data Correction | null | Separation Management | null | null | 2020-09-08T11:09:09+05:30 | 2020-09-23T17:54:49+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sargam Gupta, Tried to reach you over call,post analysis the Employee's - Aye2953's separation activity Name - SUPERVISOR/DEPARTMENT HEAD is already pending with Aye337's queue. There is no activity name - Supervisor handover for the employee - Aye2953. Please check and confirm. Regards, Iswarya.S, Hi S... |
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