subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Testing Ticket creation | Testing tickets | data correction | null | Data Correction | null | null | null | null | null | Closed | created_by: 2043019935742
time: 2020-07-29 13:48:32 UTC, Hi Priyadharshini K, Being processed, okay noted. changing the priority to high , ?ok
________________________________
, ?Email reply works
________________________________
, Hi Priyadharshini K,, Still problem persist, Hi Priyadharshini K, Raise ... |
Not able to de-activate employee having future attendance entries | We are facing lot of similar issues while de-activating any employee having future attendance records or having pending regularization entries. We need to reject those approved entries and de-activate the employees; Sample Employee 25006 | validation available in product | null | Service Request | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.89 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, As per the discussion with HDFC, we understood that the alert message is getting displayed with refe... |
SSRS Reports not working after new Reporting Services installed | Dear Team, We are getting error in SSRS reports since our old Report Services installation had some problem due to which we had to install SQL REporting Services application again. We are getting the attached error message after running the report now. | rdl's reuploaded again | null | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Please provide us few minutes, we will share the connectivity and resolve the query raised on SSRS.... |
Goals Not Reflecting | Hi Dhivya, Can you check , Goals are not reflecting for ECN R12465 Have checked in Clean up cases as well. Unable to trace out. Please check and assist accordingly. Regards, Chaitali | clean up has been done based on requisition | null | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10246, Hi Rinoy Sebastin, Please find the above mentioned employee in the attached excel. As communicated ear... |
Rollback Self Appraisal to employee. | Hi Dhivya, Kindly check , if below ECN's, Appraisal can be rolled back to employee. Request from David - CFD HR. ECN : R15825 and R14505 Note : Self-appraisal was
already approved by functional manager. Confirm once done. Regards, Chaitali | roll back to saved status query shared. | null | Service Request | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Please provide us few minutes, we will call and discuss with you and share the scripts (... |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | Internally need to co-ordinate with our IT team | null | Clarification | null | null | null | null | null | Closed | null |
Reg: Notice Period and PF | Dear Team,
For the associate given below Darshan ( Emp Id- 17G) notice period recovery
amount is not recovered and another associate Anil Kumar( Emp Id - 15M) Pf
and ESI amount is not recovered request you help.
--
*With Regards*
*Kolanjinathan P - Full and Final Settlement Team - HR-Payroll Team*
... | LWD is wrongly updated and ESI,PF flag was wrongly updated . Post which we have rectified the same. | null | Data Correction | null | null | null | null | null | Closed | Hi P Kolanjinathan GHR, As discussed we have done the required changes and now you are able to process the settlement for the above mentioned employees and the same has been confirmed by you. Regards, Jayakrishnan.N Adrenalin Support Adrenalin Support Team |
two emails coming on outlook | Pls check.
[cid:image001.png@01D6853B.2A5F1F50]
[cid:image002.png@01D6853B.2A5F1F50]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.... | Aes_ReportMailService service is running in both app servers | null | Configuration | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the report code configuration for the 'Employee Dump' and update you the status once it is done.
Thanks & Regards, Mohamed Moosa A Adrenalin Support 044-3024 7444, Hi Jatinder Kumar Sharma, Post analyzing we have observed that the "Aes_ReportMailService" was... |
Rehire Case | Hi Sandil,
As discussed, please check as new joiner if it is re-hired cases so most of the cases details are not coming at employee creation page.
It is happening in cases where name is mismatch in old employee details and current details.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Reso... | clarification on the rehire cases | Customization | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we will discuss with Mr.Sandil and update you the feasibility on the concern.
Thanks & Regards, Mohamed Moosa A Adrenalin Support 044-3024 7444, Hi Jatinder Kumar Sharma, For the reported query, post checking internally we have observed that, it is no... |
Confirmation form not raised. | Dear Team, Below employees confirmatin not raised. select * from WFS_QUEUE_PROCESS_H_T where QPH_RAISED_FOR in ('C178716',
'C178725',
'C178726',
'C178878',
'C178880') and QPH_FORM_ID='confappraisal' | Form code was wrong,so re-initiated with customized form code | null | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.83 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, As discussed earlier, the confirmation form ID is taken wrong.please join the below link to check... |
RE: Offer Req - Mohammed Rahman | Moosa,
Please assist Deepak .
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonline.com/>
Values that steer... | patch | null | Patch Deployment | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As communicated over the phone, we have deployed the patch (adl_2009_18638,adl_2009_18354) in your live environment, post that the make offer is working fine and the same has been confirmed from your end. Thanks & Regards, Mohamed Moosa A Adrenalin Help Desk |
Move ticket to Admin account | Pls move the attached tickets to ITAdmin queue.
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely for the
individual(s) or entity to which it is addressed. ... | Data Correction | null | Data Correction | null | Employee Information | null | null | null | Resolved | Hi Sargam Gupta, We will check the feasibility and move the attached tickets to ITAdmin queue. Regards, Iswarya.S, Hi Sargam Gupta, Tried to reach you over call, please revert as the ACTOR (Pending with) need to be updated as they are in different levels of approval and all that need to be moved to "ITAD... |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/10/03 01:44 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 10370 |
RE: Permanent Address | Pls update.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonline.com/>
Values that steer us ahead: Passion | In... | patch | Product | Patch Deployment | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we have analyzed and deployed the patch(ADL_2009_18293) in the live environment, post that it is working fine now, the permanent address can be editable by the Super HRFac. Please check the same from your end and share us your feedback. Regard... |
Reporting Mapping | Hi Concern, I want to tag some employees under Prafull Chandra Ray (12965) but Prafull Chandra Ray (12965) is not showing in Reassign Reportee. Please look into this matter. | provided the clarification | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As per request, We understand Resign Reportee Prafull Chandra Ray (12965) is not showing, He... |
Unable to update Bank Details | Dear Team, Unable to update Bank Details for this employee 90900242. Emp Id : 90900242 Employee Name : Anagha G Nair Bank Name : SBI Bank A/c No : 39711794804 DOJ : 23/10/2020 Regards Divya 7337556722 | It was struck in the queue and after deleting it they are able to update the bank details for the below mentioned employee. | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, As discussed over the call,as you are not available to provide connection now,we will take conne... |
Not able to view Leave request forms for C152826. | Dear Team. Please check now resolved. form pending with C152826, but in front end showing only 2. | Rejected requests have been removed from the approver's bucket | Product | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, Please join the below link, https://ramachandranj.my.webex.com/join/ramachandran.j ... |
Spot light - Section management | Hi Moosa,
Have uploaded this spot light twice, however still it's not reflecting at spot light section.
Please check.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-... | Policy sync | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, The Spotlight has been synced through the app server, please check and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk , Not yet reflecting.
, Hi Jatinder Kumar Sharma, As discussed over the phone, the reported spotlight is working ... |
FW: IHRIS ERROR | Dear Team,
As per the trail mail, please help in resolving the same.
Regards
Sandeep Thungaturthy
From: Pooja Yadav <pooja.yadav2@exidelife.in>
Sent: 27 October 2020 11:55
To: Sandeep Thungaturthy <sandeep.thungaturthy@exidelife.in>
Cc: Preetika Rohatgi <preetika.rohatgi@exidelife.in>
Subject: FW: IHRIS ... | Data correction - Weekly off scheduler. | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sandeep Thungaturthy, We will send you a connection to work on the above query regard to attendance sync issue for the mentioned employee and will share the updates with you. Regards, Jayakrishnan.N Adrenalin Support, Issue is resolved |
FW: || Rehire Case | HRMS Not Fetching Employee code || | Pls make the changes.
From: hr operations <hroperations2@ayefin.com>
Sent: 05 November 2020 17:46
To: Sargam Gupta <sargam.gupta@ayefin.com>
Cc: Palak sodhi <palak.sodhi@ayefin.com>
Subject: || Rehire Case | HRMS Not Fetching Employee code ||
Dear Ma'am,
Old details and New details are not matc... | Data Correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, As per the request, we will change the Name for the old employee code for the below Employee and update you. Old Name - Kranthi Kumar Nukathoti New Name - Nukathoti Kranthi Kumar( As per Aadhar) Regards, Iswarya.S, Hi Sargam Gupta, As per the request the old employee code - Aye312... |
Address Fields | Hi Moosa,
As discussed, as now we are on latest version and contact address details gets updated only in one field.
However in contact address form, still its 3 fields. Please check and make the changes on this.
[cid:image001.png@01D6B463.34D22E80]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager ... | clarification on the contact details form | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As we discussed over the phone, we will check with the internal team on the reported concern and update you the status. Regards, Mohamed Moosa A Adrenalin Help Desk , Hi Jatinder Kumar Sharma, Post analyzing on the reported query, we have observed that as per the s... |
Can not Deactivate the Employee | Hi Concern, When we are trying to upload bulk separation details (Absconding, Termination, Death cases) through "Data Upload" option then one error massage is showing "~Action reason is mandatory~~Letter date is mandatory~".
Serial No
Employee Number
Separation T... | PROVIDED THE CLARIFICATION | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, As per request, We will check the below issue and confirm from our end, Further if any... |
Re initiate Confirmation form | Dear Team, Please reinitiate confirmation form for below employee. Employee Code : C176279 | employee is under resignation hence confirmation is not applicable to initiate | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, We will have a connection and initialize the confirmation for the employee. ... |
Change request for confirmation appraisal Workflow | Hi Concern, In the employee confirmation appraisal form, if any level(L1 and L2) do not take any action and escalated to auto approval, in this case Auto approval process will not work at the HR end (L3) as HR will
discuss offline with the concerned stakeholders and do the process manually and
approve after disc... | provided the clarification | Customization | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, The below concern, We will discuss with our internal team and confirm from our end, Furthe... |
FW: Akshay Kumar's Record Resignation has been approved by Sargam Gupta | Pls fix this. My name is appearing while approving from Aye2922’s queue.
From: HR OPERATIONS <hroperations@ayefin.com>
Sent: 12 November 2020 17:14
To: 'Sargam.gupta' <sargam.gupta@ayefin.com>
Cc: 'Palak sodhi' <palak.sodhi@ayefin.com>
Subject: RE: Akshay Kumar's Record Resignation has been approved by Sarga... | ADL_2009_20116 | Product | Patch Deployment | null | Separation Management | null | null | null | Closed | Hi Sargam Gupta, We will check the issue and rectify that the your ID is appearing while approving from Aye2922’s queue. Regards, Iswarya.S Adrenalin Support, Hi Sargam Gupta, Good Morning. Post Analysis, we have verified and we cannot backtrack the issue from where it is fetching your Employee code ... |
FW: Employee_Transfer_New (3).xls | Pls fix these issues for transfer template
From: HR OPERATIONS <hroperations@ayefin.com>
Sent: 15 November 2020 21:46
To: 'Sargam.gupta' <sargam.gupta@ayefin.com>
Cc: 'Palak sodhi' <palak.sodhi@ayefin.com>
Subject: RE: Employee_Transfer_New (3).xls
Getting error for below employees
Employee I... | Banking Details - Salary account | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, Good Morning. We understand that the below two employee - Aye4259 & Aye2307 have primary key violation error and please attach the transfer data upload sheet which you are trying to upload. Regards, Adrenalin Support, Hi Sargam Gupta, Post Analysis, we have found the Employee synchro... |
Need to know Report Name | Dear Team, We need to know the report for HR Queries raised. Regards Divya 7337556722 | Given the report name | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.193 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, As discussed over the call,we informed you that report for help desk is help desk transaction. The s... |
Need to put Approval levels | Dear Team, Currently we are not having any approval levels for Family Details, Emergency Contact Details and Previous Experience Details, now we need to put approval levels for that also. Regards Divya 7337556722 | Configured the workflow | Product | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.193 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, For above reported query,kindly share us the connection,we will guide you to set the workflow and w... |
calling | [Description: cid:image004.png@01D6C419.487CE720]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonline.com/>
Va... | clarification | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, the reported department is reflecting fine in the Adrenalin HRIS, please check with the internal application for name changes. Regards, Mohamed Moosa A Adrenalin Help Desk |
RE: vacancy | Pls ignore, have mapped this location to particular position.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonli... | clarification on vacancy mapping | Product | Clarification | null | Requisition Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, Since the reported query has been handled from your end, based on your confirmation updating the ticket status as 'Pending Customer' Regards, Mohamed Moosa A Adrenalin Help Desk |
vacancy | Not able to get below location while creation the vacancy. Pls check.
[cid:image001.png@01D6C3FD.A5077580]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http:... | clarification | Product | Clarification | null | Requisition Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, Since the reported query has been handled from your end, based on your confirmation updating the ticket status as 'Pending Customer' Regards, Mohamed Moosa A Adrenalin Help Desk |
Fwd: Last working data required (Aye2454 - Vijay Shanmugam) | Make Aye2454 present till 5th Nov from backend.
---------- Forwarded message ---------
From: HR OPERATIONS <hroperations@ayefin.com>
Date: Tue, Nov 17, 2020 at 7:21 PM
Subject: RE: Last working data required (Aye2454 - Vijay Shanmugam)
To: Sargam.gupta <sargam.gupta@ayefin.com>
Cc: Harikishore S <harikishore.s@... | Attendance register data upload form. | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sargam Gupta, We will check the feasibility and mark present till 5th November 2020 for the Employee - Aye2454 and update you the same. Regards, Iswarya.S, Hi Sargam Gupta, As this process will have impact of multiple module tables, you can upload the attendance data for the Employee - Aye2454 from 23rd ... |
Confirmation and Probation extension Letter Can Not View | Hi,
As per below mail, Scheduler has
been run successfully but we can not view the confirmation letter of Subrata
Kayal (14990).
So please look into this matter
immediate basis.
Thanks, Sandip Chanda 8585059226
------ Original Message
------
From: "Ruturaj Rath"... | confirmation letter not view | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi, As per below mail, Scheduler has been run successfully but we can not view the confirmation letter of ... |
Employee Count Mismatch | Dear Team, Below mentioned employee is not come in the current month Salary register . EM ID -10027 EM Name - Dilshad Ahmad | technical issue | Product | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, For the reported query we understood that mentioned employee is not coming under salary registe... |
pls map this city to uttar pradesh | Pls map this city to Uttar Pradesh.
Wrongly mapped to this state and we are not able to get the same while adding address
[cid:image001.png@01D6C3E2.3ED0E0F0]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, N... | city state correction | Product | Data Correction | null | null | null | null | null | Resolved | Hi Jatinder Kumar Sharma, As per your request, the City Sitapur is mapped with Uttar Pradesh through the database, Please check the same from your end and share us your feedback. |
please remove attendance - 94275 | As per below, request to change remove the attendance for E-code 94275 to absent.
Dates - 11th , 12th , 17th, 18th & 19th Nov 2020.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 48663... | attendance data clean up (change request) | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the mentioned employee's attendance data has been cleaned up through the database and marked as absent. Please check the same your end and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk |
FW: RESIGNATION on behalf of 69315 - Pradeep Kumar is raised. | Dear Team,
Below resignation has been raised but the resignation at the backend has been failed.
The error message is as "Resignation/Deactivation already raised for the given employee"
Regards,
Sandeep Thungaturthy
From: Manisha T <manisha.C101739@in.exidelife.intranet>
Sent: 16 December 2020 17:46
To: ... | Clarification | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Sandeep Thungaturthy, Please connect to the below link to check the issue in detail. Iswarya S is inviting you to a scheduled Zoom meeting. Join Zoom Meeting https://us02web.zoom.us/j/85056588722?pwd=NGxZREg3ZkczdXE4aHVUUmlHNEo0dz09 Meeting ID: 850 5658 8722 Passcode: Kh5eYx Regards, Iswarya.S, Hi San... |
FW: Inputs for changes in resignation acceptance email |
Hi Moosa,
Changes in resignation acceptance email required based on below format. Please call before doing this activity.
Chanda Namdeo Shinde's exit request has been accepted on 16-Dec-2020 09:43.
For better exit experience it is the responsibility of the resigned employee to obtain clearances from re... | Mail content changes | Product | Configuration | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we will have discussion over the phone and will proceed further. Regards, Mohamed Moosa A Adrenalin Help Desk, Pls confirm.
, Hi Jatinder Kumar Sharma, As discussed, based on your request, the Record Resignation Approval for workflow mail con... |
RE: Employee Attachments | Hi Moosa,
We need to check how many of the active employees have updated their photos in this form. Please suggest the way for the same.
[cid:image005.png@01D6D3BA.85887A20]
From: Jatinder Kumar Sharma
Sent: Tuesday, December 15, 2020 2:06 PM
To: ask.adrenalin@myadrenalin.com; Mohamed Moosa A (Moosa.M@myadre... | code changes with respect to column order by and category types | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported concern, please refer the 'Employee Photo attachment report1' report for the required details. Please check and let us know incase of any further clarifications. Regards, Mohamed Moosa A Adrenalin Help Desk, Looks this report is not as on date.
Few of them have upd... |
new consultant - Apex Services | Pls create new consultant.
Apex Services
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonline.com/>
Valu... | consultant creation (change request) | Product | Data Correction | null | Requisition Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, we will create the consultant through the database and update you the status. Regards, Mohamed Moosa A Adrenalin Help Desk, Hi Jatinder Kumar Sharma, As per your request, the consultant 'Apex Services' has been created through the database, please check the same... |
Issue | Attendance for 1st Janaury | Dear Team,
Attendance for 1st January has been executed. Can you please provide me the script for updating the same.
[cid:image001.png@01D6E398.6DCCF0D0]
ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to this emai... | hope holiday declared post 1st jan | Product | Configuration | null | Employee Information | null | null | null | Closed | Hi Sandeep Thungaturthy, Please find the attached query to execute the Attendance Weekly off and Absent Scheduler for 1st Jan 20201. please execute the same and let us know in case of any queries. Note : Please ensure that the weekly off /holiday is already mapped to the respective calendars. Reg... |
Raising Ticket through Email | Dear Team,
Raised a ticket through Email for Testing before sharing to clients.
Thanks & Regards,
Dhivya.V
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: dhivya.v@myadrenalin.com<mailto:dhivya.v@myadrenalin.com... | mail not triggered even when resolution not provided, and status didn;t get updated | null | Data Correction | null | null | null | null | null | Closed | Hi Adrenalin Support, Testing Query raised, have updated the tentative closure date, will verify on 3rd Aug 2020 and update the ticket., Hi Adrenalin Support, Testing Query raised, have updated the tentative closure date, will verify on 3rd Aug 2020 and update the ticket.
Regards, Support Tea... |
Holiday not updated | Dear Team,
Holiday not marked for 1st august. We have executed the procedure
ATT_WO_HOLIDAY '01-Aug-2020 04:00','' but still not showing as holiday for
all employees
Rinoy Sebastian, Project Manager - Information Technology
IndusInd Bank, Opus Centre, 4th floor, Opp. Tunga Paradise, MIDC, Andheri
(... | on refresh the holiday status got displayed | null | Configuration | null | null | null | null | null | Closed | Hi Rinoy Sebastin, Post taking connectivity we understood that on refreshing the Attendance Calendar the holiday status got displayed. Please verify the same and let us know in case of any queries. Regards, Adrenalin Support |
Remove Holiday tag for 2nd Aug 2020 | Dear Dhivya , Kindly remove Holiday tag for shared list of employees on 02nd Aug 2020. Confirm, once needful has been done. Regards, Chaitali | data clean up | null | Data Correction | null | null | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10240, Hi Rinoy Sebastin, Request you to please join the below link : https://adrenalin-ec56.my.webex.com/jo... |
Check how the transaction moved in his workflow | Dhivya, As per the mail shared, kindly assist, as how the employment movement transaction , moved into RHR's tray. As this is old transaction (2018-19), kindly check if this RHR was earlier mapped or not. Kindly check the trail mail from Malvika . PFA of mail forwarded by Malvika. Regards, Chaitali | mapping would have been there. | null | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10240, Hi Rinoy Sebastin, As discussed over the call with Ms. Chaitali, we will initiate the connectivity after ... |
Update Account No. | Dhivya, Kindly assist in clearing the details wrongly updated by the employee. ECN: 104824 Correct account number is 169284688654. Name : Shailesh Deshpande Confirm, once needful has been done. Regards, Chaitali | data was available in pims queue | null | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, 1 more similar case of ECN : 105235 Unable to update bank details. Error reflecting as Record already exists.,... |
Form 16 to be uploaded into Adrenalin under Employee Attachment | Dear Jay,
As discussed this morning, we have moved the Form 16 zip files ( 3776
count) into the FTP which we used to receive the annexure.
Request you to upload the same in Adrenalin under Employee Attachments.
Please call us for any clarifications.
thanks & regards,
ns.rajesh, payroll services,
--------... | Form16 files uploaded in Employee attachment | null | Service Request | null | null | null | null | null | Closed | Hi Ns Rajesh, As discussed we will upload the provided files under employee attachment and we will share the updates with you. Regards, Adrenalin Support Adrenalin Support Team, Hi Ns Rajesh, We have uploaded the provided form 16 files under 'Employee Attachment'. Kindly check and revert us for... |
Employee Movement changes not reflecting | Dear Dhivya, Request you to have a check on this Malvika's Mail : Please
assist. Even though HR is making any changes for the employee through employee
movement, it is showing as submitted successfully but changes are not getting
appended. Also
the mail is not coming from Pulse for said changes being don... | two accounts as salary account | null | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Please provide us few mins, we will share the connectivity and analyze the query raised o... |
Reg: Settlement Issues. | Dear Team,
For the associate given below. DOJ is 27-07-2020 and LWD is 29-07-2020.
Only 2 days salary needs to be processed but more than 1 month salary is
processed in the system and PF component is missing in the settlement.
Request your help.
Please find the attachment sent for your reference.
15M An... | Applied from date wrongly updated in the system. | null | Data Correction | null | null | null | null | null | Closed | Hi P Kolanjinathan GHR, We will check the above query regard to issue in processing the settlement of the above mentioned employee and we will share the updates with you. Regards, Adrenalin Support Adrenalin Support Team Adrenalin SupportAdrenalin Support, Hi P Kolanjinathan GHR, As discussed kind... |
Reg: Error | Hi Jayakrishnan,
While uploading data in the system we are facing this type of error.
Request your help on an urgent basis.
[image: image.png]
--
*With Regards*
*Kolanjinathan P - Full and Final Settlement Team - HR-Payroll Team*
--
This e-Mail may contain proprietary and confidential inform... | Issue is not reproducible. | null | Clarification | null | null | null | null | null | Closed | Hi P Kolanjinathan GHR, As discussed we will check the above query regard to issue while uploading the tax investments and we will share the updates with you. Regards, Jayakrishnan.N Product Support Regards, Adrenalin Support Adrenalin Support Team, Hi P Kolanjinathan GHR, As discusse... |
LTA issue for Sagar ID W6W | Dear Jay,
This is to inform you that Sagar ID W6W, he had LTA eligibility of
Rs.25000/- last year but not claimed as on date and
from Apr 20, he opted out of LTA and got the differential amount as part of
his monthly salary.
However, his LTA reimbursement page is showing the balances interchanged.
That is cur... | LTA corrections has been made for the mentioned employee. | null | Data Correction | null | null | null | null | null | Closed | Hi Ns Rajesh, We will check the above query regard to mismatch in LTA reimbursement of the above mentioned employee and will share the updates with you. Regards, Adrenalin Support Adrenalin Support Team, Dear Rajesh,
LTA Opening balance has been corrected. Please check now.
[cid:image001.png@01... |
URGENT : Annexure 2 Report Regarding FY 19-20 | Dear Jay & Team,
Hope you are aware that we have migrated the ABS payroll (Top Management)
on Dec 19. Since it was mid of the year, as per your suggestion, we
uploaded the processed salary data for the period Apr to Dec 19 through
data upload.
However, the below 18 associates (that is resigned before Dec 19) d... | Clarification | null | Clarification | null | null | null | null | null | Closed | Hi Ns Rajesh, From the above description we understood that for the above mentioned ABS paygroup associates who resigned before DEC19 there data is not available in annexure2 report and hence form16 was not generated. We will check the same and will share the updates with you. Regards, Adrena... |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | Need to raise IT concern for password change | null | Clarification | null | null | null | null | null | Closed | null |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | Internal Password Expiry mail. | null | Configuration | null | null | null | null | null | Closed | Venkateshwaran Chandrasekaran Hi Its01, Will raised an initiating query on the application for password change. Regards, Adrenalin Support Team Venkateshwaran Chandrasekaran, Merged from ticket 10253
Subject: Password Expiry Notification
Description: Dear Ask Adrenalin,
Your pas... |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 10252 |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 10252 |
Compensation template issue | Hi Dhivya , As discussed, PFA of mailer as HR is unable to proceed further, with appointment letter. Kindly assist on priority. Regards, Chaitali | updated as default template and submitted offer | null | Data Correction | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As discussed over the call, please provide us few minutes, we will share the connectivit... |
New Tax Regime - GIFTS to be included in the data upload | Dear Jay,
Good Day!
Hope you are aware that earlier those who had opted for new tax regime, we
were not able to upload their Stock Perquite and Car perqusite and you have
rectified the same.
Now, Gift has come. Kindly include this component as well for uploading.
Please find below the error message while upload... | migration error | null | Clarification | null | null | null | null | null | Closed | Dear Rajesh,
While doing the Max migration , this issue reoccurred. The same has been rectified now. Please do the upload and share your feedback.
Best Regards,
Balakumaran.v
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. ... |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 10252 |
FW: Employee status not reflecting as confirmed in HRMS - Aye5139 | Dear Team
For Aye5139 employee status is still probationer though he is confirmed. Confirmation mail attached.
Pls fix
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****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communicatio... | Data updation problem | null | Data Correction | null | Confirmation Management | null | null | null | Closed | Hi Sargam Gupta, We understand that the employee status is not reflecting as confirmed in the Application for the AYE5139. We will check and update you. Regards, Adrenalin Support Adrenalin Support Team, Hi Sargam Gupta, As discussed over call, please check with the Employee status - Aye5139 and revert. ... |
Getting error while uploading employee contact details | Dear Team,
We are unable to upload contact details of attached employee, getting below
error while uploading the data.
The template columns have only 27 columns, please rectify.
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL*****... | Due to label mismatch | null | Patch Deployment | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, We understand that you are getting the above error in the data upload - Contact details template we will check and update you. Regards, Adrenalin Support, Hi Sargam Gupta, As discussed over call, please download the excel from the data upload form - Contact details and update and re... |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 10252 |
FW: We are also receiving this emails. | Pls check and confirm why these tickets were escalated?
And why the emails are blanks.
Such emails were also triggered for another user noore.mojassum@ayefin.com <mailto:noore.mojassum@ayefin.com> . Screenshot attached. 11 such emails were received by him.
From: Pramod Shrivastav <pramod.shrivastav@aye... | Answer Query | null | Data Correction | null | null | null | null | null | Closed | Hi Sargam Gupta, We understand that some tickets are escalated and they are triggered with the blank email content. We will check and update you. Regards, Adrenalin Support Team, Hi Sargam Gupta, Post Analysis, the mail that are triggered is the "Answer Query" escalation mail in the Mail Content builder... |
FW: HRMS Offer Issue; | Dear Team,
Incorrect offer letter being generated. Pls delete the record and confirm
Vacancy Name: BRANCH COLLECTION OFFICER - DISTRIB_CHANNAPATNA-1742
Candidate Name: SUNIL KUMAR MM (3654)
Regards,
Sargam
From: Gunavanth K <gunavanth.k@ayefin.com>
Sent: 20 August 2020 16:05
To: ... | Offer letter creation problem - letter deleted and created again | null | Service Request | null | Offer Management | null | null | null | Closed | Hi Sargam Gupta, As this issue is reported earlier and we cannot simulate the issue and we will check the document designer for the Offer letter Template - Offer letter_3Lac and will check for the candidate - SUNIL KUMAR MM (3654) and update you. We will again try to simulate the issue and update you. Rega... |
Mobile app not working for Aye4889 | Dear Team
Mobile app not working for Aye4889. Video will be shared with Dhivya. Phone
specs attached.
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely fo... | Mobile is Rooted | null | Clarification | null | null | null | null | null | Closed | Hi Sargam Gupta, As discussed with the Internal Mobile Team, we have earlier reported one device in which the Mobile Application is not opening and it is because the device is rooted and for security purpose the mobile application is restricted. When compared with the Android version they are same as the Employe... |
FW: Contact Details Error | Unable to update contact details of Aye2660.
Getting below error.
From: HR OPERATIONS <hroperations@ayefin.com>
Sent: 20 August 2020 14:10
To: 'Sargam Gupta' <sargam.gupta@ayefin.com>
Subject: Contact Details Error
Dear Ma'am,
PFA
--
******************************... | Data Problem | null | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, Post Analysis, we understood that in the Contact details form for the Employee - AYE2660 the "Internal System Error" is thrown. We will check and update you. Regards, Adrenalin Support Team Adrenalin SupportAdrenalin Support, Hi Sargam Gupta, Kindly check now the issue is resolved.... |
Employee is unable to modify and submit Self Appraisal-90197 | Hi Dhivya, Kindly check , as per wfs_formhistory table, approver has rejected the transaction, wherein employee is unable to submit self appraisal again. Share the connectivity or query to get this to closure. Regards, Chaitali | mismatch in approval status | null | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Post conversation with Indusind,we understood that we will not be able to get the connectivi... |
Reimbursement - Claims Update Form - Server Error for One Employee - U2W | Dear Jay,
Only for the particular associate, U2W when we click the Telephone claim
form in the Claims Update module, it throws error as Server Error.
Please note for others, it is going smoothly.
[image: image.png]
thanks & regards,
ns.rajesh, payroll services,
-----------------------------------------... | Length of the claims status is less and while fetching the record it throws error . We have increased the length of the same. | null | Data Correction | null | null | null | null | null | Closed | Hi Ns Rajesh, From the above description we understood that for the mentioned associates while viewing telephone bills in clams update you are receiving the error. We will check the same and will share the updates with you. Regards, Jayakrishnan.N Adrenalin Support, Dear Jay,
Since we ha... |
Unmark the holiday for 28th August 2020 in pulse | Dear Team, Please unmark the holiday for 28th August 2020 in pulse for the attached list of employees. | holidays removed | null | Service Request | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to pleas... |
Remove Holiday for 28th Aug 2020 | Dear Dhivya, Kindly remove holiday tag for enclosed list Date: 28th Aug 2020 Confirm, once needful has been done. Regards, Chaitali | need to remove the data from attendance register | null | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Since another ticket with the ticket # 10269 has been raised again, we are updating the sta... |
Unable to take action by approver | Dear Dhivya, Please check , as employees self appraisal is pending at level 2 , where in approver is unable to approve. Employees ECN: R06945 Approver's ECN : R07471 ^ RAHUL PRIYADARSHI Regards, Chaitali | competencies not uploaded | null | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10262, Hi Rinoy Sebastin, Request you to please join the connectivity shared over the mail, to analyze the ... |
Duplicate Forms have to be removed | Dear Jay,
Request your help to remove the duplicate Forms from the Menu / drop down.
One is Reimbursement. - When we type reimbursement, there are two forms
are coming Reimbursement and Reimbursements.
Please check internally which one is correct and remove the other one.
[image: image.png]
2nd is for LOP.... | Duplicate forms post Max migration. | null | Data Correction | null | null | null | null | null | Closed | Hi Ns Rajesh, We will check the above query regard to duplicates of formsin MAX and will share the updates with you. Regards, Jayakrishnan.N Adrenalin Support, Hi Ns Rajesh, We have removed the duplicate forms regard to 'Reimbursement' form and 'Monthly LOP Report' form. Kindly check the same... |
Re: New joiners after cut off date is coming in the register | Dear Ravi,
This issue is not resolved and new joiners joined yesterday, their head
count has come in for Aug 20 salary ?
Kindly do the needful for now and provide us the permanent fix at the
earliest.
thanks & regards,
ns.rajesh, payroll services,
-----------------------------------------------------------... | Applied date is mentioned as DOJ | null | Data Correction | null | null | null | null | null | Closed | Dear All,
For last month after cut off date new joiners, the arrears are not coming.
Request your urgent help.
Also, while cleaning up the data for current month, please ensure that this
is taken care of for next month salary processing as well.
thanks & regards,
ns.rajesh, payroll services,
--------------... |
Pay Process Status is blank | Dear Jay,
I have initiated pay processing for all INR pay groups. For Stipend PSL, it
says 100% but the end time stamp is not coming.
When I see the Action on the right side, it shows No Records Found.
Actually this issue was arrested at the time of migration itself.
Please take care and for time being, we will ... | Clarifiction Provided | null | Clarification | null | null | null | null | null | Closed | Hi Ns Rajesh, As discussed we will check the above query regard to Log is showing blank while payprocess was not completed successfully and will share the feedback with you. Regards, Jayakrishnan.N Adrenalin Support , Hi Ns Rajesh, We will monitor the above scenario regard to blank being presente... |
Re: New Tax Regime - GIFTS to be included in the data upload | Dear Bala,
In continuation to the below mail, when we upload the GIFTS under the proof
column, it is throwing the same error.
Data upload - Tax Investment - Proof : Normally we upload all the
perquisites in both the Declaration and Proof column, as if any one
resigned between, the perquisite has to be calculat... | SP Correction | null | Data Correction | null | null | null | null | null | Closed | Hi Ns Rajesh, We will check the above query regard to while including gift component in 'Tax Investment' Dataupload' and will share the updates with you. Regards, Jayakrishnan.N Adrenalin Support, Dear Rajesh,
Proof upload also corrected , please do the upload and share your feedback.
Best Rega... |
Issue in arrears calculation every month since January 2020 | We are facing continuous issue in Arrears calculation every month since January 2020 after some patch was updated for the same. Every month the arrears days for employees who were completely absent for last month is calculated wrong. For example employee who was completely absent for July month (31 days) is getting... | issue addressed in procedure | Customization | Patch Deployment | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.135 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Request you to please join the connectivity to resolve the query raised on Arrears Calculation. ... |
Mails are not triggering | Dear Team
Some system generated mails which we used to get earlier are not being
received from past few days on employee creation, petty cash approvals,
initiate query etc.
When I checked Mail Viewer for some sample cases, I found these mails are in
Failed status.
Pls analyse the root cause and fi... | SMTP Mail server problem | null | Clarification | null | null | null | null | null | Resolved | Hi Sargam Gupta, We understand that the mails are getting triggered for employee creation, petty cash approvals, initiate query etc.
Also some of the mails are in failed status we will check the root causes and update you. Regards, Adrenalin Support Team, Hi Sargam Gupta, As discussed over call, we have... |
Self Appraisal issue | Hi Dhivya, Please check , as employee(90197) is unable to Edit/ReSubmit / Reset(Modify) self appraisal. Where in its reflecting as Appraisal has already been sent for approval and also there seems to be nothing pending with approver(18210) Regards, Chaitali | transaction not available in queue | null | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Post analysis we observed that the entry was not available in the queue table and hence no t... |
Unable to upload employee details for inactive employees | Unable to upload employee details like contact, emergency, basic info etc.
for inactive employees. Pls suggest a way.
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****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
s... | Inactive user sheet | null | Clarification | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, As discussed over call, we will check the feasibility and update you as you required to upload employee details like contact, emergency, basic info etc. for inactive employees.
Regards, Adrenalin Support Adrenalin Support Team, Hi Sargam Gupta, As discussed over call, Please share the ... |
Paternity leave debit | Kindly debit PAT leave for all employees who have any kind of balance
available. It should be 0 for all
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****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely for the
... | Data Correction | null | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sargam Gupta, As discussed over call, we have done the Leave Balance Adjustment - Debit all the days for all the employees for the Leave Type - 'PAL-Paternity Leave'. Kindly check and upload leave balance for the Leave Type - 'PAL-Paternity Leave' for all the employees. Regards, Adrenalin Support Adren... |
|| HRMS Issue | Employee Code Creation for rejoinee | Team, pls resolve this.
From: hr operations <hroperations2@ayefin.com>
Sent: 26 August 2020 10:37
To: Sargam Gupta <sargam.gupta@ayefin.com>
Cc: Palak sodhi <palak.sodhi@ayefin.com>; Govind Mishra <govind.mishra@ayefin.com>; HR Operations <hroperations@ayefin.com>
Subject: || HRMS Issue | Employee Code Creat... | Mandatory columns missing | null | Clarification | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, When we create code for Rejoinee and select Yes in the re-employed column, the below columns are mandatory to fetch the Old Employee First Name (Same as Old employee details) Last Name(Same as Old employee details and if the old employee details has no last name leave it as blank) Surname(S... |
Email ID already Exists | Hi Dhivya , As observed, HR is getting error Email id already exists. for updating Email ID through data upload. PFA of ECN's , who are facing issue. Email id is updated in History table and seems to be blank in Master table. Kindly check and confirm the disconnect occurred here. Regards, Chaitali | updated through back end as email id is blank only for cfd employees | null | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10281, Hi Rinoy Sebastin, As discussed over the call, since the Email id is already available, the HR is unable ... |
Employee is unable to cancel raised AR | Hi Dhivya , As discussed , kindly check the issue. ECN : 12678 AR raised for 31st Jul 2020. Unable to cancel raised and approved AR. Regards, Chaitali | already cancelled | null | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Post discussion over the call, we understood the user was unable to raise AR even when the Atte... |
Authorised Signatory - BD | PFA of mailer and assist. . Please take connection and check on priority, Regards, Chaitali | employee not mapped to authsign role for respective parameters | null | Configuration | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Please navigate to the Manage Role Player form, and ensure that the employee is available in ... |
Change LWD of Aye2953 | Pls change LWD of Aye2953 to 15th Sept 2020 from backend in all forms and
reports.
There should be no mail triggered when these change are made.
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****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electroni... | LWD update | null | Service Request | null | Separation Management | null | null | null | Closed | Hi Sargam Gupta, As requested, we will changed the LWD of the employee shared and will update you. Regards, Adrenalin Support , Hi Sargam Gupta, As requested we have updated the LWD as '15 Sep 2020' for the above-mentioned employee. Kindly check and let us know for further queries. ... |
Change LWD of Dinesh Yadav (Aye5205) | Pls change LWD of Aye5205 to from 7-Sept-20 to 25-Sept-20 through backend.
Regards,
Sargam
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely for the
indi... | Data coorection | null | Data Correction | null | Separation Management | null | null | null | Closed | Hi Sargam Gupta, As per the we will change LWD of Aye5205 to from 7-Sept-20 to 25-Sept-20 through backend.
Regards, Adrenalin Support Team, Hi Sargam Gupta, As per the we have updated the LWD of Aye5205 from 7-Sept-20 to 25-Sept-20 through backend.
Please check. Regards, Adrenalin Support... |
FW: || HRMS Issue | TMS || - pulled back tickets getting escalated | Dear Team
Below ticket is shown as "Pullback" transaction in MIS of 19-Aug-20 while it's shown as "Escalated" in 28-Aug-20 MIS.
One more issue regarding this. Please resolve the issue ASAP.
Query ID
Category Name
Subcategory Name
Query
Raised On
Raised By
Status
Pending... | Data is correct | null | Clarification | null | null | null | null | null | Closed | Hi Sargam Gupta, Post discussion over the call with Sargam, we understood that the query raised through Help Desk has been pulled back however the query got escalated. We will analyze this query from our end and share the updates with you. Regards, Adrenalin Support ,
One more ticket moved ... |
TMS DL mails are not receiving | Dear team
It is being observed that AyeYo mails on helpdesk are not being received by
DL members of hr.tms
I checked the mail status from the backend and mails have been successfully
sent else an error would have appeared in 'Status'. Can you pls check from
your side? This is creating problems intern... | mail is being in sent status | null | Configuration | null | null | null | null | null | Closed | Hi Sargam Gupta, We tried reaching you over the call, however unable to connect. The mails get triggered from Adrenalin to Mail Server and then the Employee inbox. If the mails has been in "Sent" status in the Mail Viewer then the mails have been triggered. Request you to please verify from your end, from the M... |
Attendance block as grey | Team, Aye1765's attendance block for 26th Aug is shown as grey. Pls check
the cause and fix for all other employees also.
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****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is... | Scheduler problem | null | Data Correction | null | null | null | null | null | Closed | Hi Sargam Gupta, We will analyze the query raised on "Attendance Calendar being blank for employees on 26th Aug 2020" and will share the details at the earliest. Regards, Adrenalin Support , Hi Sargam Gupta, Post analysis we understood that the scheduler has not got executed. Currently we have... |
Confirmation form not raised. | Dear Team, Confirmation form not raised for employees. select * from WFS_QUEUE_PROCESS_H_T where QPH_FORM_ID='confappraisal' | Confirmation re-initiated | null | Configuration | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, As checked, yesterday we have initiated the confirmation for the few employees and those ar... |
Forgot Password Error | Hi Team,
I tried to log in with my password but error message was thrown. Please check.
Employee Id : COP00156
Regards
HR team,
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-... | Testing | Product | Configuration | null | null | null | null | null | Closed | Hi Priyadharshini K, Kindly share us the problematic screenshot to proceed further. Regards, Adrenalin Support Team, Reopening the ticket for test transactions. |
Fwd: || HRMS Ticket | Attendance Issue | Aye0782 - Mehaboob| | Pls confirm if comp-off request can be raised for working days?? Is there
any configuration?
---------- Forwarded message ---------
From: Palak sodhi <palak.sodhi@ayefin.com>
Date: Tue, Sep 1, 2020 at 12:48 PM
Subject: Re: || HRMS Ticket | Attendance Issue | Aye0782 - Mehaboob|
To: Sargam.gupta <sargam.gupta@ay... | Clarification | null | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sargam Gupta, As discussed over call, the Comp-off can be raised for any day in the "Leave Comp-off request" form but the Approver can check whether the employee was working on that day during the approval in the "Leave Comp-off request approval" form. Please check. Regards, Iswarya.S Adrenalin Support ... |
AR transaction moving to Queue table | Hi Dhivya , ECN 72190, has raise AR for date "2020-06-26 00:00:00.000" which is moving to queue table post approving the transaction. Request you to check on same as patch was deployed earlier, for the same query raised by Indusind. Kindly assist . Regards, Chaitali | transaction moved to failed transaction | null | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please join the below link to understand and resolve the query raised on Atte... |
FW: || HRMS Ticket | account change | HRMS Issue || | AYE4732 Is unable to update his bank details. It shows as already exists though the complete form is blank.
SS attached.
Use Bank Details_old form.
From: hr operations <hroperations2@ayefin.com>
Sent: 01 September 2020 09:52
To: Sargam Gupta <sargam.gupta@ayefin.com>
Cc: Palak sodhi <palak.sodhi@ayefin.... | Data correction | null | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, We understand that the AYE4732 Is unable to update his bank details. It shows as already exists though the complete form is blank.
We will check and update you. Regards, Iswarya.S Adrenalin Support Adrenalin Support Team, Hi Sargam Gupta, Kindly check updating the New Banking details ... |
FW: IT asset allocation acknowledgment | Dear Moosa,
This needs to be added at e-code creation.
Need to enable another auto email for IT role and BHR role.
Pls call to discuss.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 01... | Mail content creation and Workflow config (change Request) | null | Configuration | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, From the below description, we understood that you want to configure the Employee Creation mail flows for the reported Role Players as well, hence we will have a call to discuss by tomorrow morning to proceed further. Thanks & Regards, Mohamed Moosa A Adrenalin Support 044... |
Urgent - Gopidi Naga Reddy has raised Record Resignation form - Aye2953 | Move Aye2953’s resignation from Aye5199’s queue to Aye2922’s queue.
Also, change LWD to 15th Sep 2020 everywhere.
From: HR OPERATIONS <hroperations@ayefin.com>
Sent: 02 September 2020 19:58
To: 'Sargam.gupta' <sargam.gupta@ayefin.com>
Cc: 'Inform HR' <informhr@ayefin.com>; 'Palak sodhi' <palak.sodhi@ayefin... | Data Correction | null | Data Correction | null | Separation Management | null | null | null | Closed | Hi Sargam Gupta, As per the request, we will update the Employee - Aye2953's
LWD to 15th Sep 202. Also move the Resignation Transaction of Aye2953 from Aye5199’s queue to Aye2922’s queue.
Will update the same and revert you. Regards, Iswarya.S Adrenalin Support Adrenalin Support Team, Hi Sargam Gupta, ... |
FW: Attendance Regularization Reminder for Absenteeism | Hi Team,
Could you please check as below email did not trigger to me and Nitin.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<... | clarification on reminder mail trigger | null | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Jatinder Kumar Sharma, As we discussed, for the reported query, we will check the absent reminder scheduler and update you the status. Thanks & Regards, Mohamed Moosa A Adrenalin Support 044-3024 7444, Hi Jatinder Kumar Sharma, On our analyses, we have observed the mail table query error ( Error ... |
Provide UAT credentials | Pls provide UAT credentials for Aye1765, Aye2922, Aye1148
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely for the
individual(s) or entity to which it is address... | Password | null | Clarification | null | null | null | null | null | Closed | Hi Sargam Gupta, Kindly check with the URL:https://hcmuat.myadrenalin.com/
Password for the Aye1765, Aye2922, Aye1148 is "adnet1". Please check and revert. Regards, Iswarya.S Adrenalin Support ,
From: Adrenalin Support <myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> ... |
FW: Confirmation date correction - AYE5154 |
Change Aye 5154’s confirmation date as 19th Aug 2020
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely for the
individual(s) or entity to which it is addressed.... | Data Correction | null | Data Correction | null | Confirmation Management | null | null | null | Closed | Hi Sargam Gupta, As per the request raised, we will check and Change the Employees - Aye 5154’s confirmation date as 19th Aug 202. Regards, Iswarya.S Adrenalin Support, Hi Sargam Gupta, As per the request, the Confirmation Due on date is modified as below. Old Confirmation Due on date - 19-AUG-2021... |
Unable to avail Mandatory leave | Hi Dhivya, As discussed, please check as for ECN - 79266, Mandatory leave from 24th Aug 2020 - 3rd Sept 2020 has to be availed. Please check and assist. Regards, Chaitali | date wrongly mentioned | null | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As discussed over the call, since we were working on Manage Role Player query shared by H... |
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