subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Testing Ticket creation | Testing tickets | data correction | null | Data Correction | null | null | null | null | null | Closed | created_by: 2043019935742
time: 2020-07-29 13:48:32 UTC, Hi Priyadharshini K, Being processed, okay noted. changing the priority to high , ?ok
________________________________
, ?Email reply works
________________________________
, Hi Priyadharshini K,, Still problem persist, Hi Priyadharshini K, Raise ... |
Not able to de-activate employee having future attendance entries | We are facing lot of similar issues while de-activating any employee having future attendance records or having pending regularization entries. We need to reject those approved entries and de-activate the employees; Sample Employee 25006 | validation available in product | null | Service Request | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.89 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, As per the discussion with HDFC, we understood that the alert message is getting displayed with refe... |
SSRS Reports not working after new Reporting Services installed | Dear Team, We are getting error in SSRS reports since our old Report Services installation had some problem due to which we had to install SQL REporting Services application again. We are getting the attached error message after running the report now. | rdl's reuploaded again | null | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Please provide us few minutes, we will share the connectivity and resolve the query raised on SSRS.... |
Goals Not Reflecting | Hi Dhivya, Can you check , Goals are not reflecting for ECN R12465 Have checked in Clean up cases as well. Unable to trace out. Please check and assist accordingly. Regards, Chaitali | clean up has been done based on requisition | null | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10246, Hi Rinoy Sebastin, Please find the above mentioned employee in the attached excel. As communicated ear... |
Rollback Self Appraisal to employee. | Hi Dhivya, Kindly check , if below ECN's, Appraisal can be rolled back to employee. Request from David - CFD HR. ECN : R15825 and R14505 Note : Self-appraisal was
already approved by functional manager. Confirm once done. Regards, Chaitali | roll back to saved status query shared. | null | Service Request | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Please provide us few minutes, we will call and discuss with you and share the scripts (... |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | Internally need to co-ordinate with our IT team | null | Clarification | null | null | null | null | null | Closed | null |
Reg: Notice Period and PF | Dear Team,
For the associate given below Darshan ( Emp Id- 17G) notice period recovery
amount is not recovered and another associate Anil Kumar( Emp Id - 15M) Pf
and ESI amount is not recovered request you help.
--
*With Regards*
*Kolanjinathan P - Full and Final Settlement Team - HR-Payroll Team*
... | LWD is wrongly updated and ESI,PF flag was wrongly updated . Post which we have rectified the same. | null | Data Correction | null | null | null | null | null | Closed | Hi P Kolanjinathan GHR, As discussed we have done the required changes and now you are able to process the settlement for the above mentioned employees and the same has been confirmed by you. Regards, Jayakrishnan.N Adrenalin Support Adrenalin Support Team |
two emails coming on outlook | Pls check.
[cid:image001.png@01D6853B.2A5F1F50]
[cid:image002.png@01D6853B.2A5F1F50]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.... | Aes_ReportMailService service is running in both app servers | null | Configuration | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the report code configuration for the 'Employee Dump' and update you the status once it is done.
Thanks & Regards, Mohamed Moosa A Adrenalin Support 044-3024 7444, Hi Jatinder Kumar Sharma, Post analyzing we have observed that the "Aes_ReportMailService" was... |
Rehire Case | Hi Sandil,
As discussed, please check as new joiner if it is re-hired cases so most of the cases details are not coming at employee creation page.
It is happening in cases where name is mismatch in old employee details and current details.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Reso... | clarification on the rehire cases | Customization | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we will discuss with Mr.Sandil and update you the feasibility on the concern.
Thanks & Regards, Mohamed Moosa A Adrenalin Support 044-3024 7444, Hi Jatinder Kumar Sharma, For the reported query, post checking internally we have observed that, it is no... |
Confirmation form not raised. | Dear Team, Below employees confirmatin not raised. select * from WFS_QUEUE_PROCESS_H_T where QPH_RAISED_FOR in ('C178716',
'C178725',
'C178726',
'C178878',
'C178880') and QPH_FORM_ID='confappraisal' | Form code was wrong,so re-initiated with customized form code | null | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.83 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, As discussed earlier, the confirmation form ID is taken wrong.please join the below link to check... |
RE: Offer Req - Mohammed Rahman | Moosa,
Please assist Deepak .
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonline.com/>
Values that steer... | patch | null | Patch Deployment | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As communicated over the phone, we have deployed the patch (adl_2009_18638,adl_2009_18354) in your live environment, post that the make offer is working fine and the same has been confirmed from your end. Thanks & Regards, Mohamed Moosa A Adrenalin Help Desk |
Move ticket to Admin account | Pls move the attached tickets to ITAdmin queue.
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely for the
individual(s) or entity to which it is addressed. ... | Data Correction | null | Data Correction | null | Employee Information | null | null | null | Resolved | Hi Sargam Gupta, We will check the feasibility and move the attached tickets to ITAdmin queue. Regards, Iswarya.S, Hi Sargam Gupta, Tried to reach you over call, please revert as the ACTOR (Pending with) need to be updated as they are in different levels of approval and all that need to be moved to "ITAD... |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/10/03 01:44 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 10370 |
RE: Permanent Address | Pls update.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonline.com/>
Values that steer us ahead: Passion | In... | patch | Product | Patch Deployment | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we have analyzed and deployed the patch(ADL_2009_18293) in the live environment, post that it is working fine now, the permanent address can be editable by the Super HRFac. Please check the same from your end and share us your feedback. Regard... |
Reporting Mapping | Hi Concern, I want to tag some employees under Prafull Chandra Ray (12965) but Prafull Chandra Ray (12965) is not showing in Reassign Reportee. Please look into this matter. | provided the clarification | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As per request, We understand Resign Reportee Prafull Chandra Ray (12965) is not showing, He... |
Unable to update Bank Details | Dear Team, Unable to update Bank Details for this employee 90900242. Emp Id : 90900242 Employee Name : Anagha G Nair Bank Name : SBI Bank A/c No : 39711794804 DOJ : 23/10/2020 Regards Divya 7337556722 | It was struck in the queue and after deleting it they are able to update the bank details for the below mentioned employee. | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, As discussed over the call,as you are not available to provide connection now,we will take conne... |
Not able to view Leave request forms for C152826. | Dear Team. Please check now resolved. form pending with C152826, but in front end showing only 2. | Rejected requests have been removed from the approver's bucket | Product | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, Please join the below link, https://ramachandranj.my.webex.com/join/ramachandran.j ... |
Spot light - Section management | Hi Moosa,
Have uploaded this spot light twice, however still it's not reflecting at spot light section.
Please check.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-... | Policy sync | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, The Spotlight has been synced through the app server, please check and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk , Not yet reflecting.
, Hi Jatinder Kumar Sharma, As discussed over the phone, the reported spotlight is working ... |
FW: IHRIS ERROR | Dear Team,
As per the trail mail, please help in resolving the same.
Regards
Sandeep Thungaturthy
From: Pooja Yadav <pooja.yadav2@exidelife.in>
Sent: 27 October 2020 11:55
To: Sandeep Thungaturthy <sandeep.thungaturthy@exidelife.in>
Cc: Preetika Rohatgi <preetika.rohatgi@exidelife.in>
Subject: FW: IHRIS ... | Data correction - Weekly off scheduler. | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sandeep Thungaturthy, We will send you a connection to work on the above query regard to attendance sync issue for the mentioned employee and will share the updates with you. Regards, Jayakrishnan.N Adrenalin Support, Issue is resolved |
FW: || Rehire Case | HRMS Not Fetching Employee code || | Pls make the changes.
From: hr operations <hroperations2@ayefin.com>
Sent: 05 November 2020 17:46
To: Sargam Gupta <sargam.gupta@ayefin.com>
Cc: Palak sodhi <palak.sodhi@ayefin.com>
Subject: || Rehire Case | HRMS Not Fetching Employee code ||
Dear Ma'am,
Old details and New details are not matc... | Data Correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, As per the request, we will change the Name for the old employee code for the below Employee and update you. Old Name - Kranthi Kumar Nukathoti New Name - Nukathoti Kranthi Kumar( As per Aadhar) Regards, Iswarya.S, Hi Sargam Gupta, As per the request the old employee code - Aye312... |
Address Fields | Hi Moosa,
As discussed, as now we are on latest version and contact address details gets updated only in one field.
However in contact address form, still its 3 fields. Please check and make the changes on this.
[cid:image001.png@01D6B463.34D22E80]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager ... | clarification on the contact details form | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As we discussed over the phone, we will check with the internal team on the reported concern and update you the status. Regards, Mohamed Moosa A Adrenalin Help Desk , Hi Jatinder Kumar Sharma, Post analyzing on the reported query, we have observed that as per the s... |
Can not Deactivate the Employee | Hi Concern, When we are trying to upload bulk separation details (Absconding, Termination, Death cases) through "Data Upload" option then one error massage is showing "~Action reason is mandatory~~Letter date is mandatory~".
Serial No
Employee Number
Separation T... | PROVIDED THE CLARIFICATION | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, As per request, We will check the below issue and confirm from our end, Further if any... |
Re initiate Confirmation form | Dear Team, Please reinitiate confirmation form for below employee. Employee Code : C176279 | employee is under resignation hence confirmation is not applicable to initiate | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, We will have a connection and initialize the confirmation for the employee. ... |
Change request for confirmation appraisal Workflow | Hi Concern, In the employee confirmation appraisal form, if any level(L1 and L2) do not take any action and escalated to auto approval, in this case Auto approval process will not work at the HR end (L3) as HR will
discuss offline with the concerned stakeholders and do the process manually and
approve after disc... | provided the clarification | Customization | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, The below concern, We will discuss with our internal team and confirm from our end, Furthe... |
FW: Akshay Kumar's Record Resignation has been approved by Sargam Gupta | Pls fix this. My name is appearing while approving from Aye2922’s queue.
From: HR OPERATIONS <hroperations@ayefin.com>
Sent: 12 November 2020 17:14
To: 'Sargam.gupta' <sargam.gupta@ayefin.com>
Cc: 'Palak sodhi' <palak.sodhi@ayefin.com>
Subject: RE: Akshay Kumar's Record Resignation has been approved by Sarga... | ADL_2009_20116 | Product | Patch Deployment | null | Separation Management | null | null | null | Closed | Hi Sargam Gupta, We will check the issue and rectify that the your ID is appearing while approving from Aye2922’s queue. Regards, Iswarya.S Adrenalin Support, Hi Sargam Gupta, Good Morning. Post Analysis, we have verified and we cannot backtrack the issue from where it is fetching your Employee code ... |
FW: Employee_Transfer_New (3).xls | Pls fix these issues for transfer template
From: HR OPERATIONS <hroperations@ayefin.com>
Sent: 15 November 2020 21:46
To: 'Sargam.gupta' <sargam.gupta@ayefin.com>
Cc: 'Palak sodhi' <palak.sodhi@ayefin.com>
Subject: RE: Employee_Transfer_New (3).xls
Getting error for below employees
Employee I... | Banking Details - Salary account | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, Good Morning. We understand that the below two employee - Aye4259 & Aye2307 have primary key violation error and please attach the transfer data upload sheet which you are trying to upload. Regards, Adrenalin Support, Hi Sargam Gupta, Post Analysis, we have found the Employee synchro... |
Need to know Report Name | Dear Team, We need to know the report for HR Queries raised. Regards Divya 7337556722 | Given the report name | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.193 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, As discussed over the call,we informed you that report for help desk is help desk transaction. The s... |
Need to put Approval levels | Dear Team, Currently we are not having any approval levels for Family Details, Emergency Contact Details and Previous Experience Details, now we need to put approval levels for that also. Regards Divya 7337556722 | Configured the workflow | Product | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.193 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, For above reported query,kindly share us the connection,we will guide you to set the workflow and w... |
calling | [Description: cid:image004.png@01D6C419.487CE720]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonline.com/>
Va... | clarification | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, the reported department is reflecting fine in the Adrenalin HRIS, please check with the internal application for name changes. Regards, Mohamed Moosa A Adrenalin Help Desk |
RE: vacancy | Pls ignore, have mapped this location to particular position.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonli... | clarification on vacancy mapping | Product | Clarification | null | Requisition Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, Since the reported query has been handled from your end, based on your confirmation updating the ticket status as 'Pending Customer' Regards, Mohamed Moosa A Adrenalin Help Desk |
vacancy | Not able to get below location while creation the vacancy. Pls check.
[cid:image001.png@01D6C3FD.A5077580]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http:... | clarification | Product | Clarification | null | Requisition Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, Since the reported query has been handled from your end, based on your confirmation updating the ticket status as 'Pending Customer' Regards, Mohamed Moosa A Adrenalin Help Desk |
Fwd: Last working data required (Aye2454 - Vijay Shanmugam) | Make Aye2454 present till 5th Nov from backend.
---------- Forwarded message ---------
From: HR OPERATIONS <hroperations@ayefin.com>
Date: Tue, Nov 17, 2020 at 7:21 PM
Subject: RE: Last working data required (Aye2454 - Vijay Shanmugam)
To: Sargam.gupta <sargam.gupta@ayefin.com>
Cc: Harikishore S <harikishore.s@... | Attendance register data upload form. | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sargam Gupta, We will check the feasibility and mark present till 5th November 2020 for the Employee - Aye2454 and update you the same. Regards, Iswarya.S, Hi Sargam Gupta, As this process will have impact of multiple module tables, you can upload the attendance data for the Employee - Aye2454 from 23rd ... |
Confirmation and Probation extension Letter Can Not View | Hi,
As per below mail, Scheduler has
been run successfully but we can not view the confirmation letter of Subrata
Kayal (14990).
So please look into this matter
immediate basis.
Thanks, Sandip Chanda 8585059226
------ Original Message
------
From: "Ruturaj Rath"... | confirmation letter not view | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi, As per below mail, Scheduler has been run successfully but we can not view the confirmation letter of ... |
Employee Count Mismatch | Dear Team, Below mentioned employee is not come in the current month Salary register . EM ID -10027 EM Name - Dilshad Ahmad | technical issue | Product | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, For the reported query we understood that mentioned employee is not coming under salary registe... |
pls map this city to uttar pradesh | Pls map this city to Uttar Pradesh.
Wrongly mapped to this state and we are not able to get the same while adding address
[cid:image001.png@01D6C3E2.3ED0E0F0]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, N... | city state correction | Product | Data Correction | null | null | null | null | null | Resolved | Hi Jatinder Kumar Sharma, As per your request, the City Sitapur is mapped with Uttar Pradesh through the database, Please check the same from your end and share us your feedback. |
please remove attendance - 94275 | As per below, request to change remove the attendance for E-code 94275 to absent.
Dates - 11th , 12th , 17th, 18th & 19th Nov 2020.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 48663... | attendance data clean up (change request) | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the mentioned employee's attendance data has been cleaned up through the database and marked as absent. Please check the same your end and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk |
FW: RESIGNATION on behalf of 69315 - Pradeep Kumar is raised. | Dear Team,
Below resignation has been raised but the resignation at the backend has been failed.
The error message is as "Resignation/Deactivation already raised for the given employee"
Regards,
Sandeep Thungaturthy
From: Manisha T <manisha.C101739@in.exidelife.intranet>
Sent: 16 December 2020 17:46
To: ... | Clarification | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Sandeep Thungaturthy, Please connect to the below link to check the issue in detail. Iswarya S is inviting you to a scheduled Zoom meeting. Join Zoom Meeting https://us02web.zoom.us/j/85056588722?pwd=NGxZREg3ZkczdXE4aHVUUmlHNEo0dz09 Meeting ID: 850 5658 8722 Passcode: Kh5eYx Regards, Iswarya.S, Hi San... |
FW: Inputs for changes in resignation acceptance email |
Hi Moosa,
Changes in resignation acceptance email required based on below format. Please call before doing this activity.
Chanda Namdeo Shinde's exit request has been accepted on 16-Dec-2020 09:43.
For better exit experience it is the responsibility of the resigned employee to obtain clearances from re... | Mail content changes | Product | Configuration | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we will have discussion over the phone and will proceed further. Regards, Mohamed Moosa A Adrenalin Help Desk, Pls confirm.
, Hi Jatinder Kumar Sharma, As discussed, based on your request, the Record Resignation Approval for workflow mail con... |
RE: Employee Attachments | Hi Moosa,
We need to check how many of the active employees have updated their photos in this form. Please suggest the way for the same.
[cid:image005.png@01D6D3BA.85887A20]
From: Jatinder Kumar Sharma
Sent: Tuesday, December 15, 2020 2:06 PM
To: ask.adrenalin@myadrenalin.com; Mohamed Moosa A (Moosa.M@myadre... | code changes with respect to column order by and category types | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported concern, please refer the 'Employee Photo attachment report1' report for the required details. Please check and let us know incase of any further clarifications. Regards, Mohamed Moosa A Adrenalin Help Desk, Looks this report is not as on date.
Few of them have upd... |
new consultant - Apex Services | Pls create new consultant.
Apex Services
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonline.com/>
Valu... | consultant creation (change request) | Product | Data Correction | null | Requisition Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, we will create the consultant through the database and update you the status. Regards, Mohamed Moosa A Adrenalin Help Desk, Hi Jatinder Kumar Sharma, As per your request, the consultant 'Apex Services' has been created through the database, please check the same... |
Issue | Attendance for 1st Janaury | Dear Team,
Attendance for 1st January has been executed. Can you please provide me the script for updating the same.
[cid:image001.png@01D6E398.6DCCF0D0]
ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to this emai... | hope holiday declared post 1st jan | Product | Configuration | null | Employee Information | null | null | null | Closed | Hi Sandeep Thungaturthy, Please find the attached query to execute the Attendance Weekly off and Absent Scheduler for 1st Jan 20201. please execute the same and let us know in case of any queries. Note : Please ensure that the weekly off /holiday is already mapped to the respective calendars. Reg... |
Raising Ticket through Email | Dear Team,
Raised a ticket through Email for Testing before sharing to clients.
Thanks & Regards,
Dhivya.V
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: dhivya.v@myadrenalin.com<mailto:dhivya.v@myadrenalin.com... | mail not triggered even when resolution not provided, and status didn;t get updated | null | Data Correction | null | null | null | null | null | Closed | Hi Adrenalin Support, Testing Query raised, have updated the tentative closure date, will verify on 3rd Aug 2020 and update the ticket., Hi Adrenalin Support, Testing Query raised, have updated the tentative closure date, will verify on 3rd Aug 2020 and update the ticket.
Regards, Support Tea... |
Holiday not updated | Dear Team,
Holiday not marked for 1st august. We have executed the procedure
ATT_WO_HOLIDAY '01-Aug-2020 04:00','' but still not showing as holiday for
all employees
Rinoy Sebastian, Project Manager - Information Technology
IndusInd Bank, Opus Centre, 4th floor, Opp. Tunga Paradise, MIDC, Andheri
(... | on refresh the holiday status got displayed | null | Configuration | null | null | null | null | null | Closed | Hi Rinoy Sebastin, Post taking connectivity we understood that on refreshing the Attendance Calendar the holiday status got displayed. Please verify the same and let us know in case of any queries. Regards, Adrenalin Support |
Remove Holiday tag for 2nd Aug 2020 | Dear Dhivya , Kindly remove Holiday tag for shared list of employees on 02nd Aug 2020. Confirm, once needful has been done. Regards, Chaitali | data clean up | null | Data Correction | null | null | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10240, Hi Rinoy Sebastin, Request you to please join the below link : https://adrenalin-ec56.my.webex.com/jo... |
Check how the transaction moved in his workflow | Dhivya, As per the mail shared, kindly assist, as how the employment movement transaction , moved into RHR's tray. As this is old transaction (2018-19), kindly check if this RHR was earlier mapped or not. Kindly check the trail mail from Malvika . PFA of mail forwarded by Malvika. Regards, Chaitali | mapping would have been there. | null | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10240, Hi Rinoy Sebastin, As discussed over the call with Ms. Chaitali, we will initiate the connectivity after ... |
Update Account No. | Dhivya, Kindly assist in clearing the details wrongly updated by the employee. ECN: 104824 Correct account number is 169284688654. Name : Shailesh Deshpande Confirm, once needful has been done. Regards, Chaitali | data was available in pims queue | null | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, 1 more similar case of ECN : 105235 Unable to update bank details. Error reflecting as Record already exists.,... |
Form 16 to be uploaded into Adrenalin under Employee Attachment | Dear Jay,
As discussed this morning, we have moved the Form 16 zip files ( 3776
count) into the FTP which we used to receive the annexure.
Request you to upload the same in Adrenalin under Employee Attachments.
Please call us for any clarifications.
thanks & regards,
ns.rajesh, payroll services,
--------... | Form16 files uploaded in Employee attachment | null | Service Request | null | null | null | null | null | Closed | Hi Ns Rajesh, As discussed we will upload the provided files under employee attachment and we will share the updates with you. Regards, Adrenalin Support Adrenalin Support Team, Hi Ns Rajesh, We have uploaded the provided form 16 files under 'Employee Attachment'. Kindly check and revert us for... |
Employee Movement changes not reflecting | Dear Dhivya, Request you to have a check on this Malvika's Mail : Please
assist. Even though HR is making any changes for the employee through employee
movement, it is showing as submitted successfully but changes are not getting
appended. Also
the mail is not coming from Pulse for said changes being don... | two accounts as salary account | null | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, Please provide us few mins, we will share the connectivity and analyze the query raised o... |
Reg: Settlement Issues. | Dear Team,
For the associate given below. DOJ is 27-07-2020 and LWD is 29-07-2020.
Only 2 days salary needs to be processed but more than 1 month salary is
processed in the system and PF component is missing in the settlement.
Request your help.
Please find the attachment sent for your reference.
15M An... | Applied from date wrongly updated in the system. | null | Data Correction | null | null | null | null | null | Closed | Hi P Kolanjinathan GHR, We will check the above query regard to issue in processing the settlement of the above mentioned employee and we will share the updates with you. Regards, Adrenalin Support Adrenalin Support Team Adrenalin SupportAdrenalin Support, Hi P Kolanjinathan GHR, As discussed kind... |
Reg: Error | Hi Jayakrishnan,
While uploading data in the system we are facing this type of error.
Request your help on an urgent basis.
[image: image.png]
--
*With Regards*
*Kolanjinathan P - Full and Final Settlement Team - HR-Payroll Team*
--
This e-Mail may contain proprietary and confidential inform... | Issue is not reproducible. | null | Clarification | null | null | null | null | null | Closed | Hi P Kolanjinathan GHR, As discussed we will check the above query regard to issue while uploading the tax investments and we will share the updates with you. Regards, Jayakrishnan.N Product Support Regards, Adrenalin Support Adrenalin Support Team, Hi P Kolanjinathan GHR, As discusse... |
LTA issue for Sagar ID W6W | Dear Jay,
This is to inform you that Sagar ID W6W, he had LTA eligibility of
Rs.25000/- last year but not claimed as on date and
from Apr 20, he opted out of LTA and got the differential amount as part of
his monthly salary.
However, his LTA reimbursement page is showing the balances interchanged.
That is cur... | LTA corrections has been made for the mentioned employee. | null | Data Correction | null | null | null | null | null | Closed | Hi Ns Rajesh, We will check the above query regard to mismatch in LTA reimbursement of the above mentioned employee and will share the updates with you. Regards, Adrenalin Support Adrenalin Support Team, Dear Rajesh,
LTA Opening balance has been corrected. Please check now.
[cid:image001.png@01... |
URGENT : Annexure 2 Report Regarding FY 19-20 | Dear Jay & Team,
Hope you are aware that we have migrated the ABS payroll (Top Management)
on Dec 19. Since it was mid of the year, as per your suggestion, we
uploaded the processed salary data for the period Apr to Dec 19 through
data upload.
However, the below 18 associates (that is resigned before Dec 19) d... | Clarification | null | Clarification | null | null | null | null | null | Closed | Hi Ns Rajesh, From the above description we understood that for the above mentioned ABS paygroup associates who resigned before DEC19 there data is not available in annexure2 report and hence form16 was not generated. We will check the same and will share the updates with you. Regards, Adrena... |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | Need to raise IT concern for password change | null | Clarification | null | null | null | null | null | Closed | null |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | Internal Password Expiry mail. | null | Configuration | null | null | null | null | null | Closed | Venkateshwaran Chandrasekaran Hi Its01, Will raised an initiating query on the application for password change. Regards, Adrenalin Support Team Venkateshwaran Chandrasekaran, Merged from ticket 10253
Subject: Password Expiry Notification
Description: Dear Ask Adrenalin,
Your pas... |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 10252 |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 10252 |
Compensation template issue | Hi Dhivya , As discussed, PFA of mailer as HR is unable to proceed further, with appointment letter. Kindly assist on priority. Regards, Chaitali | updated as default template and submitted offer | null | Data Correction | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.97 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As discussed over the call, please provide us few minutes, we will share the connectivit... |
New Tax Regime - GIFTS to be included in the data upload | Dear Jay,
Good Day!
Hope you are aware that earlier those who had opted for new tax regime, we
were not able to upload their Stock Perquite and Car perqusite and you have
rectified the same.
Now, Gift has come. Kindly include this component as well for uploading.
Please find below the error message while upload... | migration error | null | Clarification | null | null | null | null | null | Closed | Dear Rajesh,
While doing the Max migration , this issue reoccurred. The same has been rectified now. Please do the upload and share your feedback.
Best Regards,
Balakumaran.v
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. ... |
Password Expiry Notification | Dear Ask Adrenalin,
Your password will expire on 2020/08/23 08:35 PM. So, please change your domain password as soon as possible.
If you are in outside of our office network, please use the URL for change your password
https://owa.myadrenalin.com - Login with your user id, Click Settings Icon -> Change Password
... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 10252 |
FW: Employee status not reflecting as confirmed in HRMS - Aye5139 | Dear Team
For Aye5139 employee status is still probationer though he is confirmed. Confirmation mail attached.
Pls fix
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communicatio... | Data updation problem | null | Data Correction | null | Confirmation Management | null | null | null | Closed | Hi Sargam Gupta, We understand that the employee status is not reflecting as confirmed in the Application for the AYE5139. We will check and update you. Regards, Adrenalin Support Adrenalin Support Team, Hi Sargam Gupta, As discussed over call, please check with the Employee status - Aye5139 and revert. ... |
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