subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3 values | cf_rca_type stringclasses 5 values | cf_module_name stringclasses 19 values | cf_sub_modules stringclasses 79 values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2 values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Weekday Validation - LWD | Dear Team,
Can we setup weekday validation for LWD while resignation submitted.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Floor, Vipul Square
Sushant Lok, Phase 1, Gurgaon-122009
Contact: 8826554216
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely for the
individual(s) or entity to which it is addressed. It may
contain proprietary,
confidential and/or legally privileged information.
Any review, retransmission,
dissemination, printing, copying or other use
of or taking any action in
reliance on the contents of this information by
person(s) or entities other
than the intended recipient is strictly
prohibited and may be unlawful. If you
have received this communication in
error, please notify us by responding to
this email or telephone and
permanently delete all copies of this message and
corresponding attachments
from your system(s) immediately. The contents of this
message do not
necessarily represent the views or policies of Aye finance.*
* The
recipient should check this email and any attachments for the presence of
viruses. Aye finance cannot Guarantee that e-mail** communications are
secure or error free as information could be intercepted, corrupted,
amended,
lost, destroyed, arrive late or incomplete or may contain
viruses.*
====================================
| clarification given | Product | Configuration | Separation Management | Separation Management | null | null | null | Closed | Hi Palak sodhi, From the reported query, we understood that you need weekly off validation for LWD while submit the Record Resignation. Kindly navigate to 'Adrenalin Configuration Editor' and change the configuration of 'LWD_CONF' as yes to restrict the same. We have attached the screenshot for your reference. Please check the same and feel free to reach us for further clarification. LWD_CONF -This is to specify if Last Working Date can be a holiday/weekly-off. If this value is set as ‘Y’, then the Last Working date cannot be a holiday/weekly-off day. Some other configuration for your reference, RRD_CONF-This is to specify if Requested Relieving date can be a holiday/weekly-off. If this value is set as ‘Y’, then the Requested Relieving date cannot be a holiday/weekly-off day. RLD_CONF-This is to specify if Resignation Letter date can be a holiday/weekly-off. If this is set as ‘Y’, then the Resignation Letter date cannot be a holiday/weekly-off day. ARD_CONF-This is to specify if Actual relieving date can be a holiday/weekly-off. If this value is set as ‘Y’, then the Actual Relieving date cannot be a holiday/weekly-off day. Thanks & Regards, Greeshma P |
Disconnect in Self Appraisal weightage | Dear Srujana, Please check , there is disconnect in Self appraisal form showing weightage as 95% , wherein goals are approved correctly. Please check and assist accordingly. Regards, Chaitali | Goals has been corrected | Product | Service Request | Performance Management | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/search?term=38345, Hi Rinoy Sebastin, As discussed over the call, we have rectified the below-reproted scenario. Request you to ask the employee to check and revert for any further clarifications. Regards, Srujana.M |
Monthly Promotion Old lette | Team, The old monthly Promotional letter is getting trigger. | Document designer letter head changes. | Customization | Data Correction | PIMS | Letter Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Siddarth Tyagi, Please share us in details to check the issue for better understanding. Please share us the Sample Ecode which date the letter is triggered, Attach the letter , when was the data uploaded. Thanks & Regards, Adrenalin Support 044-3024 7444, PFA
, Hi Anita, As per the data uploaded for the Ecode 522046 on '2021-06-02 18:31:22.007' . The Letter has been generated. Please let us know what is the issue here . Thanks & Regards, Alexander.c , Dear Alex
It is on old letter head.
, Hi Anita, The Letter header has been changed for Monthly Promotion Letter . Please check and let us know the feedback. Please upload the data again., So that the letter will get generated with the now letter head. Thanks & Regards, Alexander.c , Dear Alex
It needs to be corrected in below mentioned letter also:
Designation Letter
, Hi Anita,
The logo has been changed in the designation letter.
Thanks & Regards,
Alexander.c |
BLR-LOP days need to be add for left employee | Hi Team for one left employee 19 days LOP need to be add from backend for April 2021 month , please do the needful Emp Id : ECWBLR01828 Month : April 2021 Days : 19 | Clarification provided for LOP update for resigned employees | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, From the above description, we understood that LOP needs to add for the month of April 2021 for the given employee code. Once added we will update in the ticket portal. Regards Prakash, Hi Shreyas Shridhar, We have uploaded the LOP days using the template. Data Upload -- Leave Entry Payroll (template) I have attached the LOP upload files for your reference, please use the same in future. Please do the Settlement process and check the same. Regards Prakash |
Not able to view Dilip sir misc claim | Dear Team, We had submitted claims of employee code- 21001, but same is not visible in claims requested by me or workflow. Apart there is no workflow for him which supposed to be dummy ID of Nishith sir Thanks, Rgds, Madan | grade of reporting manager not mapped | Product | Clarification | Claims & Reimbursement | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, As per our discussion , we got to know that an hrhod01 id was previously set for approval and now today's transaction has got auto approved . we will check the data from back end and update you on this. Thanks, Sumithra., Dear Sumithra/Shweta,
Pl check Dummy ID of HR HEAD in our workflow of MD sir expenses.
[cid:image003.jpg@01D75955.16F7F4C0]
Thanks,
Rgds,
, Hi Madan Mohan, As informed over the call, the dummy id HRHOD01 grade should not be contractor. The grade is being check with the list of grades given in config 'CRS_CMIS_1501'. As contract is not in this list, the system checks for HRHOD01 reporting to which is blank . As the approver is blank the form got auto approved. Already an email has been dropped from our team by Mr. Siva to change the grade of HRHOD01 and the changes are not done. @@Shwetha, please change the grade of HRHOD01 with any of the grade listed in CRS_CMIS_1501 to avoid this problem in future. we tried reaching you but the number is busy. Please call me back for any clarification. Thanks, Sumithra., Hi Shwetha, Please map any one of the following grades to HRHOD01: C1,C2,D1,D2,E1,E2,UC,DM Thanks, Sumithra., Hi Anu,
With reference to the trail mails, I hope their won’t be any issue if I change the band details of Nishith Sir’s dummy ID -HRHOD01 from “contractor” to “D2”. Band details for dummy ID was shared by Viren.
Kindly confirm.
Thanks & Regards,
Shweta Ghule Singh
Senior Associate HRIS
[cid:image001.png@01D75973.7BB2B760]
, Yes, the dummy id details were shared by Viren, basis your request to create an additional id for outsourced employees in HR. If we change this dummy ID’s grade to D2, this ID and all outsourced resources mapped to this ID will have access/rights as applicable to that Band Level. if there is no issue in sharing these access / rights, then you may change the Dummy ID’s Band Level.
Regards,
Anu Ramakrishnan
Incharge HR Transformation Planning & Design
9223354035
[cid:image001.png@01D75974.ACBC50E0]
, Hi Anu,
In the system, access rights are based on role and not on band levels. If I change the band for dummy ID it will not have any impact on access rights. I have cross-checked the same with Adrenalin team.
Hence; I will change the band for dummy ID HRHOD01 as “D2”.
Thanks & Regards,
Shweta Ghule Singh
Senior Associate HRIS
[cid:image002.png@01D75975.A3107750]
, ++Looping Abhishek sir
, Dear All,
With reference to the trail mail, I have changed the band details for dummy ID HRHOD01 from “contractor” to “D2”.
Thanks & Regards,
Shweta Ghule Singh
Senior Associate HRIS
[cid:image001.png@01D75976.BFB4F740]
|
Re: Goals Setting raised by MANALO, LICERIA ANGELI R. for the calendar 2021 has been Rejected |
Hi Ms. Angel,
Apologies fot the late reply. Will report why the upper left status message
does not matched with the status from the grid.
But it is still pending with your IS. Please advise her to reject your
goals so you can edit it.
Thanks,
Beth
-------- Original Message --------
From: "Liceria Angeli A. Rosario" <laarosario@bpi.com.ph>
Date: Fri, June 04, 2021 1:11 PM +0800
To: "Lilibeth P. Nayve" <lpnayve@bpi.com.ph>, "Jonah A. Domingo"
<jadomingo@bpi.com.ph>
Subject: Re: Goals Setting raised by MANALO, LICERIA ANGELI R. for the
calendar 2021 has been Rejected
This email contains confidential information for the sole use of the
intended recipient/s. If you are not the intended recipient, please contact
the sender, delete this email and maintain the confidentiality of what you
may have read.
SAVE PAPER - THINK BEFORE YOU PRINT!
Hi. May I ffup on below pls? Thanks
Angel Rosario-Manalo
(Embedded image moved to file: pic18627.jpg)
Security Admin Section
Unibank Central Accounting Division (UCAD)
15/F BPI Buendia Center, Sen. Gil J. Puyat Ave.,
Makati City, Metro Manila
Tel No. (632) 8558-7446
E-mail: laarosario@bpi.com.ph
From: Liceria Angeli A. Rosario/BPI
To: Lilibeth P. Nayve/BPI@BPIPH, Jonah A. Domingo/BPI@BPIPH
Date: 06/03/2021 04:04 pm
Subject: Re: Goals Setting raised by MANALO, LICERIA ANGELI R. for the
calendar 2021 has been Rejected
This email contains confidential information for the sole use of the
intended recipient/s. If you are not the intended recipient, please contact
the sender, delete this email and maintain the confidentiality of what you
may have read.
SAVE PAPER - THINK BEFORE YOU PRINT!
Hi Ms. Beth & Jonah. My submitted goals needs to be revised thus was
rejected, however, upon checking the status of the goals in adrenalin all
are in pending status. For your assistance pls. Thanks
(Embedded image moved to file: pic05458.gif)
Angel Rosario-Manalo
(Embedded image moved to file: pic32034.jpg)
Security Admin Section
Unibank Central Accounting Division (UCAD)
15/F BPI Buendia Center, Sen. Gil J. Puyat Ave.,
Makati City, Metro Manila
Tel No. (632) 8558-7446
E-mail: laarosario@bpi.com.ph
From: hrms-noreply@adrenalin.in
To: laarosario@bpi.com.ph
Date: 06/03/2021 11:06 am
Subject: Goals Setting raised by MANALO, LICERIA ANGELI R. for the
calendar 2021 has been Rejected
Goals Setting raised by MANALO, LICERIA ANGELI R. for the calendar 2021
has been Rejected
Employee Number: 0000162076
Employee Name: MANALO, LICERIA ANGELI R.
Raised On: 2021-May-31 13:29
Designation: UNIT HEAD
Grade: MGR
Email Address: laarosario@bpi.com.ph
Calendar: 2021
Remarks:
Details:
|------------------------+----+----------------------+---+----+---+------|
| GOAL DESCRIPTION |KEY | PERFORMANCE RATING |WEI|REMA|STA|IMMEDI|
| |RESU| STANDARDS |GHT|RKS |TUS| ATE |
| | LT | | | | |SUPERV|
| |AREA| | | | | ISOR |
| | | | | | |REMARK|
| | | | | | | S |
|------------------------+----+----------------------+---+----+---+------|
|01. Review/Approval and |Inte|5-100% completed |40.| |App| |
|Processsing of log on ID|rnal|early. 4-At least 95% |00 | |rov| |
|requests for all corps |Proc|completed early. | | |ed | |
|for GL Walker, Eproc and|esse|3-100% timely | | | | |
|GDES with 1 day TAT |s |completion. 2-95-99% | | | | |
|Requests Cut-offs : 9AM | |timely completion. | | | | |
|and 3 PM | |1-Below 95% timely | | | | |
| | |completion. | | | | |
|------------------------+----+----------------------+---+----+---+------|
|02. Daily review and |Inte|5-100% completed |2.0| |App| |
|deletion of access of |rnal|early. 4-At least 95% |0 | |rov| |
|resigned employee based |Proc|completed early. | | |ed | |
|on E-clearance for GL |esse|3-100% timely | | | | |
|Walker, Eproc and GDES |s |completion. 2-95-99% | | | | |
| | |timely completion". | | | | |
| | |1-Below 95% timely | | | | |
| | |completion". | | | | |
|------------------------+----+----------------------+---+----+---+------|
|03. Monthly clean-up of |Inte|5-100% completed |5.0| |Rej|should|
|user access for GL |rnal|early. 4-At least 95% |0 | |ect|includ|
|Walker, Eproc and GDES |Proc|completed early. | | |ed |e the |
|vs UID vs HR Alphalist |esse|3-100% timely | | | |metric|
|for all corps |s |completion. 2-95-99% | | | |in the|
| | |timely completion. | | | |goal |
| | |1-Below 95% timely | | | |descri|
| | |completion. | | | |ption |
|------------------------+----+----------------------+---+----+---+------|
|04. Monthly matching of |Inte|5-100% completed |4.0| |App| |
|user access function for|rnal|early. 4-At least 95% |0 | |rov| |
|GL Walker, Eproc and |Proc|completed early. | | |ed | |
|GDES - UID vs ACF2 vs |esse|3-100% timely | | | | |
|07K (Reviewer Authority |s |completion. 2-95-99% | | | | |
|Profile) for all corps | |timely completion". | | | | |
|every 2nd banking day | |1-Below 95% timely | | | | |
| | |completion. | | | | |
|------------------------+----+----------------------+---+----+---+------|
|05. Quarterly |Inte|5-100% completed on |8.0| |App| |
|reconfirmation |rnal|the 1st week of the |0 | |rov| |
|(December, March, June |Proc|month. 4-At least 95% | | |ed | |
|and September)of user |esse|completed early. | | | | |
|acess for GL Walker, |s |3-100% timely | | | | |
|Eproc, GDES and Monthly | |completion. 2-95-99% | | | | |
|review and referral of | |timely completion. | | | | |
|Transferred Employees' | |1-Below 95% timely | | | | |
|user access based on HR | |completion. | | | | |
|movements report every | | | | | | |
|2nd week of the | | | | | | |
|following month and | | | | | | |
|completion of the | | | | | | |
|officer's reply after 10| | | | | | |
|banking days from date | | | | | | |
|of reconfirmation | | | | | | |
|------------------------+----+----------------------+---+----+---+------|
|06. Semi-annual matching|Inte|5-100% completed |1.0| |Rej|should|
|of security parameters |rnal|early. 4-At least 95% |0 | |ect|includ|
|defined in the systems |Proc|completed early. | | |ed |e the |
|vs. Security Matrix |esse|3-100% timely | | | |metric|
|(ARMT/FGARS) |s |completion. 2-95-99% | | | |in the|
| | |timely completion. | | | |goal |
| | |1-Below 95% timely | | | |descri|
| | |completion. | | | |ption |
|------------------------+----+----------------------+---+----+---+------|
|07. Updated and approved|Inte|5-100% completed |2.0| |Rej|should|
|JFSAS, ARMT and FGARS |rnal|early. 4-At least 95% |0 | |ect|includ|
| |Proc|completed early. | | |ed |e the |
| |esse|3-100% timely | | | |metric|
| |s |completion. 2-95-99% | | | |in the|
| | |timely completion. | | | |goal |
| | |1-Below 95% timely | | | |descri|
| | |completion. | | | |ption |
|------------------------+----+----------------------+---+----+---+------|
|08. Timely creation of |Inte|5-100% completed |1.0| |Rej|should|
|authorization number for|rnal|early. 4-At least 95% |0 | |ect|includ|
|cash advance requests |Proc|completed early. | | |ed |e the |
| |esse|3-100% timely | | | |metric|
| |s |completion. 2-95-99% | | | |in the|
| | |timely completion. | | | |goal |
| | |1-Below 95% timely | | | |descri|
| | |completion. | | | |ption |
|------------------------+----+----------------------+---+----+---+------|
|09. |Inte|5-100% completed |1.0| |App| |
|Review/Implementation of|rnal|early. 4-At least 95% |0 | |rov| |
|Eproc System Table |Proc|completed early. | | |ed | |
|Maintenance as necessary|esse|3-100% timely | | | | |
| |s |completion. 2-95-99% | | | | |
| | |timely completion. | | | | |
| | |1-Below 95% timely | | | | |
| | |completion. | | | | |
|------------------------+----+----------------------+---+----+---+------|
|10. Budget Preparation |Inte|5-100% completed |1.0| |Rej|should|
| |rnal|early. 4-At least 95% |0 | |ect|includ|
| |Proc|completed early. | | |ed |e the |
| |esse|3-100% timely | | | |metric|
| |s |completion. 2-95-99% | | | |in the|
| | |timely completion. | | | |goal |
| | |1-Below 95% timely | | | |descri|
| | |completion. | | | |ption |
|------------------------+----+----------------------+---+----+---+------|
|11. Year End Closing |Inte|5-100 % completed |2.0| |Rej|should|
|Activities |rnal|early. 4-At least 95% |0 | |ect|includ|
| |Proc|completed early. | | |ed |e the |
| |esse|3-100% timely | | | |metric|
| |s |completion. 2-95-99% | | | |in the|
| | |timely completion. | | | |goal |
| | |1-below 95% timely | | | |descri|
| | |completion. | | | |ption |
|------------------------+----+----------------------+---+----+---+------|
|12. Risk and Control |Inte|5-100% completed |1.0| |Rej|should|
|Self Assessment |rnal|early. 4-At least 95% |0 | |ect|includ|
| |Proc|completed early. | | |ed |e the |
| |esse|3-100% timely | | | |metric|
| |s |completion. 2-95-99% | | | |in the|
| | |timely completion. | | | |goal |
| | |1-Below 95% timely | | | |descri|
| | |completion. | | | |ption |
|------------------------+----+----------------------+---+----+---+------|
|13.1. Eproc ARMT review |Inte|5-100% implemented on |11.| |Rej|should|
|13.2. Creation of Eproc |rnal|the 1st month of 3Q or|00 | |ect|label |
|program that will match |Proc|earlier. 4-100% | | |ed |this |
|the vendor type and |esse|implemented on the 2nd| | | |as |
|material ID of whether |s |month of 3Q. 3-85-100%| | | |advanc|
|for individual or | |timely implementation | | | |es in |
|corporation. 13.3. | |of the project on the | | | |the |
|Creation of processing | |3rd month of 3Q. | | | |descri|
|guide for Eproc users | |2-75-84% timely | | | |ption |
| | |implementation of the | | | | |
| | |project on the 3rd | | | | |
| | |month of 3Q. 1-Below | | | | |
| | |75% timely | | | | |
| | |implementation of the | | | | |
| | |project on the 3rd | | | | |
| | |month of 3Q. | | | | |
|------------------------+----+----------------------+---+----+---+------|
|14. Posting of Security |Inte|5-100% implemented on |1.0| |Rej|should|
|Admin’s Operating |rnal|the 1st month of 2Q or|0 | |ect|label |
|Manuals & Procedures for|Proc|earlier. 4-100% | | |ed |this |
|GL Walker, Eproc and |esse|implemented on the 2nd| | | |as |
|GDES in MOM |s |month of 2Q. 3-85-100%| | | |advanc|
| | |timely implementation | | | |es in |
| | |of the project on the | | | |the |
| | |3rd month of 2Q. | | | |descri|
| | |2-75-84% timely | | | |ption |
| | |implementation of the | | | | |
| | |project on the 3rd | | | | |
| | |month of 2Q. 1-Below | | | | |
| | |75% timely | | | | |
| | |implementation of the | | | | |
| | |project on the 3rd | | | | |
| | |month of 2Q. | | | | |
|------------------------+----+----------------------+---+----+---+------|
|15.1 Create new Eproc |Inte|5-100% implemented on |14.| |Rej|should|
|report for processed |rnal|the 1st month of 4Q or|00 | |ect|label |
|Eproc transactions for |Proc|earlier. 4-100% | | |ed |this |
|access by FCOs in |esse|implemented on the 2nd| | | |as |
|VDRNETS 15.2 Merger of |s |month of 4Q. 3-85-100%| | | |advanc|
|BFB to BPI (Tiffany | |timely implementation | | | |es in |
|Project) | |of the project on the | | | |the |
| | |3rd month of 4Q. | | | |descri|
| | |2-75-84% timely | | | |ption |
| | |implementation of the | | | | |
| | |project on the 3rd | | | | |
| | |month of 4Q. 1-Below | | | | |
| | |75% timely | | | | |
| | |implementation of the | | | | |
| | |project on the 3rd | | | | |
| | |month of 4Q. | | | | |
|------------------------+----+----------------------+---+----+---+------|
|16. Helpdesk for various|Cust|5-100 % early |5.0| |App| |
|Eproc related queries |omer|response. 4-At least |0 | |rov| |
|and information requests|Expe|95 % early response. | | |ed | |
| |rien|3-95-100 % timely | | | | |
| |ce |response. 2-90-95 % | | | | |
| | |timely response. | | | | |
| | |1-below 90 % timely | | | | |
| | |handling. | | | | |
|------------------------+----+----------------------+---+----+---+------|
|17. Employee |Inte|5-100% completed |1.0| |App| |
|Administration - Require|rnal|early, within 3Q. 4-At|0 | |rov| |
|the staff to comply to |Proc|least 95% completed | | |ed | |
|the 5 days mandatory |esse|early, within 3Q. | | | | |
|leave - Require the |s |3-100% timely | | | | |
|staff to comply with the| |completion, by | | | | |
|mandatory training | |December 2021. | | | | |
|requirements | |2-95-99% timely | | | | |
| | |completion, by | | | | |
| | |December 2021. 1-Below| | | | |
| | |95% timely completion,| | | | |
| | |by December 2021. | | | | |
|------------------------+----+----------------------+---+----+---+------|
This is a system generated mail, please do not reply.
| Clarification Neeeded | Product | Clarification | Performance Management | Goal Tracking | null | null | null | Closed | Hi Lilibeth P. Nayve, As per checking we see that your internal mail thread has been created as a ticket since you added the ‘myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com’ id in the CC. Kindly revert us if there is any support needed on the concern else you can close this ticket. NOTE: If you add the mentioned mail Id in the mail thread, it will create as a ticket., This email contains confidential information for the sole use of the
intended recipient/s. If you are not the intended recipient, please
contact the sender, delete this email and maintain the confidentiality of
what you may have read.
SAVE PAPER - THINK BEFORE YOU PRINT!
Hi. Can you check pls why is the status of my rejected goals are still
pending in the grid? My IS already rejected them. For your assistance.
Thanks
Angel Rosario-Manalo
Security Admin Section
Unibank Central Accounting Division (UCAD)
15/F BPI Buendia Center, Sen. Gil J. Puyat Ave.,
Makati City, Metro Manila
Tel No. (632) 8558-7446
E-mail: laarosario@bpi.com.ph
, Hi Lilibeth P. Nayve, The rejected goals has been stuck in the queue. However we have cleared the same from our end. Kindy check and confirm the same from your end and ask the employee to file again., Hi Anish,
Thanks but hoping we can solve this frequent stuck issue.
Thanks,
Beth
On Mon, Jun 7, 2021 at 11:19 AM Anish Samuel <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Hi Lilibeth P. Nayve,
>
> The rejected goals has been stuck in the queue. However we have cleared
> the same from our end. Kindy check and confirm the same from your end and
> ask the employee to file again.
>
>
>
>
> On Mon, 7 Jun at 8:52 AM , Liceria Angeli A. Rosario <
> laarosario@bpi.com.ph> wrote:
>
>
> *This email contains confidential information for the sole use of the
> intended recipient/s. If you are not the intended recipient, please contact
> the sender, delete this email and maintain the confidentiality of what you
> may have read. SAVE PAPER - THINK BEFORE YOU PRINT! *Hi. Can you check
> pls why is the status of my rejected goals are still pending in the grid?
> My IS already rejected them. For your assistance. Thanks
>
>
> *Angel Rosario-Manalo*
>
>
> Security Admin Section
> Unibank Central Accounting Division (UCAD)
> 15/F BPI Buendia Center, Sen. Gil J. Puyat Ave.,
> Makati City, Metro Manila
> Tel No. (632) 8558-7446
> E-mail: laarosario@bpi.com.ph
>
>
>
>
> , Hi Lilibeth P. Nayve, This particular transaction is double submitted, which has the same timing you have mentioned in the previous response. One gets rejected and the other one got stuck. So we cleared the same from our end. Also we have checked whether there is any same scenario for other employee's too and it is okay, the same will not occur again., Hi Anish,
What have we fixed to ensure will not recur?
Thanks,
Beth
On Mon, Jun 7, 2021 at 3:02 PM Anish Samuel <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Hi Lilibeth P. Nayve,
>
> This particular transaction is double submitted, which has the same timing
> you have mentioned in the previous response. One gets rejected and the
> other one got stuck. So we cleared the same from our end. Also we have
> checked whether there is any same scenario for other employee's too and it
> is okay, the same will not occur again.
>
>
>
>
> , Hi Lilibeth P. Nayve, The employee's has to avoid double submitting the transactions. If after completing with the goals and when clicking on Submit, it may take some time to get submitted. Kindly do not click the submit button again when it is loading, because it will consider as a second transaction., Hi Anish,
Why would the system accept double submission? If not yet approved or in
pending status, the system should not allow submitting.
Kindly correct.
Thanks,
Beth
On Mon, Jun 7, 2021 at 3:44 PM Anish Samuel <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Hi Lilibeth P. Nayve,
>
> The employee's has to avoid double submitting the transactions. If after
> completing with the goals and when clicking on Submit, it may take some
> time to get submitted. Kindly do not click the submit button again when it
> is loading, because it will consider as a second transaction.
>
>
>
>
> , Hi Lilibeth P. Nayve, Please be informed that, the system will block the double submit when the employee try to file again for the same info. However this is not a system general behavior, when system is accepting the transaction you are providing and click on the submit again, system doesn't know how to respond to this, so may be there will be duplicate submission or the transaction will get stuck in the queue or the transaction will get failed., Hi Anish,
If the system will not allow submitting again due to pending transactions
on queue, the stuck issue will be prevented/avoided.
Kindly fix/correct this issue.
Thanks,
Beth
On Mon, Jun 7, 2021 at 5:43 PM Anish Samuel <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Hi Lilibeth P. Nayve,
>
> Please be informed that, the system will block the double submit when the
> employee try to file again for the same info. However this is not a system
> general behavior, when system is accepting the transaction you are
> providing and click on the submit again, system doesn't know how to respond
> to this, so may be there will be duplicate submission or the transaction
> will get stuck in the queue or the transaction will get failed.
>
>
>
>
> , Hi Lilibeth P. Nayve, We would like to inform you that, this is not about the double time submission of the transactions. The transaction you are submitting will be in the queue and then it will be applied to the necessary approver for approval. When you just click double time submit, system may confuse so then the queued transaction may have stuck and it will be updated as twice in the tables. This is a very rare case scenario and we can confirm you that it will not occur again., This email contains confidential information for the sole use of the
intended recipient/s. If you are not the intended recipient, please
contact the sender, delete this email and maintain the confidentiality of
what you may have read.
SAVE PAPER - THINK BEFORE YOU PRINT!
Hi Anish,
How sure are you that it will not occur again? Did you apply any fix or
correction?
We have two incidents already.
Thanks,
Beth
, Hi Lilibeth P. Nayve, We did not proceeded for any fix from our end, we have manually cleared the duplicates from our end and we are monitoring on a daily basis for the duplicate submission. We have cleared the duplicates as of now, you can check and confirm the same from your end. Also we are working internally with the technical team on this concern to verify the issue, we will update you further., Hi Anish, May we know updates on this? Thanks, Beth, Hi Lilibeth P. Nayve, The duplicates has been cleared already and the same will not occur again, since we are checking on a daily basis. Kindly check whether there is duplicate for any employee's and confirm the same from your end. |
Survey Test | Survey rating check | test | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rumana Nasreen Akbar Ali, Test |
LEAVE: INCOMPLETE EMAIL NOTIFICATION | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi, Priyah.
May we know why employees and tenured faculty did not receive standard email notification for Leave Credit last June 1, 2021?
In my case, 200800996, I have received SHDL and VL email notifications only
AVP case 201101356, he received EL and VL email notifications only
For tenured faculty:
Some received PLF only and some received EL only. While per checking on their LEAVE REQUEST, both PLF and EL are reflected and correct.
Random Checking via Mail Viewer:
Employee Id Employee Name Received Email Notification: Leave Type
198300332 LEONORA CANDO LARAÑO PLF only
198300375 MARITES BERNARDO SANGEL PLF only
198400519 MARIA CORAZON SABIDORIO ABELLA EL only
198300332 LEONORA CANDO LARAÑO
PLF=1.25
EMAIL NOTIFICATION: Leave has been credited for the period 2021-May-01 to 2021-May-31
198400519 MARIA CORAZON SABIDORIO ABELLA
EL=7
EMAIL NOTIFICATION: Leave has been credited for the period 2021-Jun-01 to 2022-May-31
[https://ci3.googleusercontent.com/proxy/UuziPt6JqmDjHfKJ-aQSDU3ryQfqMzAxkoEjwtaKYFiloh1MH6tT83OwRwuDbQ1n2qByvj7A3AE=s0-d-e1-ft#http://www.feu.edu.ph/img/feu1.jpg]
Mary Jane J. Tenorio
HR Associate
Human Resource Division
Far Eastern University
Nicanor Reyes Street, Sampaloc, Manila, Philippines 1015
+632 87777-338 Loc. 402
Email: mjtenorio@feu.edu.ph | http://www.feu.edu.ph<http://www.feu.edu.ph/>
________________________________
This email contains confidential information for the sole use of intended recipient/s. If you are not the intended recipient, please contact the sender, delete this email and maintain the confidentiality of what you may have read.
This email contains confidential information for the sole use of intended recipient/s. If you are not the intended recipient, please contact the sender, delete this email and maintain the confidentiality of what you may have read.
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Configuration | Product | Configuration | null | Time & Attendance Management | null | null | null | Closed | Hi MARY JANE JOSEF TENORIO, Apologies this is configuration miss in email, we have changed it now. Next year all employees will receive all leave credit details. Thanks for bringing to our notice. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com |
CTC Upload | We have uploaded CTC of a few employees via CTC upload option, out of which after successfully upload the system is not reflecting uploaded CTC value in salary entry and in Salary details form for emp id 1104021. Contact: 9016652265 | we have found that "Status" not updated in HRPAY_TEMP_COMPUTATION_FINAL table hence the records not shown in the "Salary Entry" form for the given employees.
We have updated the status then the given employee CTC displayed in the "Salary Entry" form. | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Imran Mansuri, Based on your mail we understood that the new CTC not reflected for settlement employees. Please find the below URL to join us through the FastSupport Connection. https://fastsupport.gotoassist.com/166422635 Regards Prakash, Hi Imran Mansuri, Based on the analysis we have found that "Status" not updated in HRPAY_TEMP_COMPUTATION_FINAL table hence the records not shown in the "Salary Entry" form for the given employees. We have updated the status then the given employee CTC displayed in the "Salary Entry" form. Regards Prakash |
Clearance | Hi Sir, Based on the instructions yesterday regarding processing of clearance of employee we need to tag Pay Process "YES" and Salary Hold "YES" in order to compute. However for previous payroll cut off we usually tag Pay Process "NO" and Salary Hold "YES". Do i need to update the Pay Process to "YES" in order to compute. What will happen to the previous payroll that was not processed. Sample employee is Cabase, Ryan Jay M. with employee number 18060113. Thank you, | Clarification Provided | Product | Clarification | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Racquel A. Reyes, To hold the salary for an employee, the below steps are to be followed. 1). Update the Salary Hold to YES. 2). Then do the pay process for the employee and then confirm the payroll month. 3). Then proceed for changing PAY PROCESS status to YES. If the steps has been followed, then the employee's salary will be ON HOLD, else if you directly update the Salary Hold and PAY PROCESS to YES before confirming the month, then the processed data will get deleted from the system, it will not be ON HOLD. So kindly follow the above mentioned steps for holding the salary. Also for the past month, we cannot adjust the pay process now, so kindly do manual adjustments for the employee for the past month and follow the steps in the future to avoid the same issue. |
Fwd: Telephone reimbursement | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
The below associate telephone annual eligible is 10k ,per month 833 and for
this 3 month his eligibility is 2500. However the system shows only 833.
Request your help team.
Thanks
Jayasurya.J
---------- Forwarded message ---------
From: Pulkit Singhal iGTB <pulkit.singhal@intellectdesign.com>
Date: Fri, Jun 4, 2021 at 10:42 AM
Subject: Telephone reimbursement
To: payroll helpdesk <Payroll.helpdesk@intellectdesign.com>
Hi,
My Telephone reimbursement claim amount is Rs. 10000 annually so till now
(upto June for 3 months) the current eligibility should be Rs. 2500 but it
is showing Rs. 833 only. Could you please check and correct it.
[image: image.png]
Regards,
Pulkit Singhal
--
This e-Mail may contain proprietary and confidential information and is
sent for the intended recipient(s) only. If by an addressing or
transmission error this mail has been misdirected to you, you are requested
to delete this mail immediately. You are also hereby notified that any use,
any form of reproduction, dissemination, copying, disclosure, modification,
distribution and/or publication of this e-mail message, contents or its
attachment other than by its intended recipient/s is strictly prohibited.
Visit us at *https://www.intellectdesign.com*
<https://www.intellectdesign.com/>
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Fixed the issue Updatereimbursmenteligibilty SP | Product | Patch Deployment | Payroll Management | Claims and Reimbursments | null | null | null | Closed | Hi payroll helpdesk, We are checking the reported concern regard to reimbursement balance query with our internal team and we will update you the status shortly.
Regards,
Jayakrishnan. N
Product Support, Dear Jayasurya, As disucssed the issue has been addressed by our product team and the eligibility of employees are showing correctly in the system. Note : June 2021 credit has also been executed and the balances are updated in the system. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan,
Thanks , Now it is showing correctly.
Thanks
Jayasurya.J
On Wed, Jun 9, 2021 at 10:25 AM Jayakrishnan N <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Dear Jayasurya,
>
> As disucssed the issue has been addressed by our product team and the
> eligibility of employees are showing correctly in the system.
>
> *Note :* June 2021 credit has also been executed and the balances are
> updated in the system.
>
> Kindly check and let us know the feedback.
>
> *Regards*,
> *Jayakrishnan. N*
> *Product Support*
>
> On Fri, 4 Jun at 11:35 PM , Jayakrishnan N <
> myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Hi payroll helpdesk,
>
> We are checking the reported concern regard to reimbursement balance query
> with our internal team and we will update you the status shortly.
>
>
> *Regards*,
> *Jayakrishnan. N*
> *Product Support*
>
> On Fri, 4 Jun at 12:16 PM , payroll helpdesk <
> payroll.helpdesk@intellectdesign.com> wrote:
> [CAUTION: This email originated from outside of the organization, DO NOT
> CLICK links or attachments unless you recognize the sender and know the
> content is safe.]
> Dear Team,
> The below associate telephone annual eligible is 10k ,per month 833 and
> for this 3 month his eligibility is 2500. However the system shows only
> 833. Request your help team.
>
>
> Thanks
> Jayasurya.J
>
> ---------- Forwarded message ---------
> |
Please change the " Approved on date" of the attached list of employees | Please change the " Approved on date" of the attached list of employees INES00388037 VARSHA LEYA MATHEW 9072604064 | approved_on date change from the backend | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, We will change the attached list of employees approved on the date and update the status to you., Hi Rohit Ritolia, As per your request, we have changed the shared list of employee's approved_on date from the backend. Please check and confirm this from your end. |
Leave Balance Report | Dear Greeshma,
Please provide leave balance report as on date.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Floor, Vipul Square
Sushant Lok, Phase 1, Gurgaon-122009
Contact: 8826554216
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely for the
individual(s) or entity to which it is addressed. It may
contain proprietary,
confidential and/or legally privileged information.
Any review, retransmission,
dissemination, printing, copying or other use
of or taking any action in
reliance on the contents of this information by
person(s) or entities other
than the intended recipient is strictly
prohibited and may be unlawful. If you
have received this communication in
error, please notify us by responding to
this email or telephone and
permanently delete all copies of this message and
corresponding attachments
from your system(s) immediately. The contents of this
message do not
necessarily represent the views or policies of Aye finance.*
* The
recipient should check this email and any attachments for the presence of
viruses. Aye finance cannot Guarantee that e-mail** communications are
secure or error free as information could be intercepted, corrupted,
amended,
lost, destroyed, arrive late or incomplete or may contain
viruses.*
====================================
| report provided | Product | Service Request | null | Employee Reports | null | null | null | Closed | Hi Palak sodhi, We have attached the leave balance report for your reference. Please check the same and feel free to reach us for further clarification. Thanks & Regards, Greeshma |
leave balance adjustment | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team Adrenalin,
I was trying to upload leave credits for vacation and sick leave but I encountered this error:
[cid:image002.png@01D7594C.5AC33C90]
I was able to add credits to 2 probationary employees using leave balance adjustment form. But for this particulary employee, his name is not showing up on the leave balance adjustment form.
For your assistance please.
Thanks,
[cid:image003.png@01D7594C.5AC33C90]
This email and any files transmitted with it are confidential and may contain privileged and confidential information, including personal information protected by privacy laws. It is intended only for the use of the individual or entity to whom they are addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, destroy all copies of the original message, and delete this e-mail from your system. This transmission may include personal information, which is protected by the Data Privacy Act of 2012. You hereby agree to use reasonable care necessary to prevent misuse of or unauthorized access of any personal information. You may only use or disclose the personal information for the purpose intended in this communication. You are only authorized to retain the personal information for as long as necessary to accomplish this purpose or as may be prescribed by law. Thereafter, you shall promptly return the document to the sender or destroy all copies of the document containing the personal information. GADC assumes no liability for direct and/or indirect damages arising from the user's use of GADC's e-mail system and services. Users are solely responsible for the content they disseminate. GADC is not responsible for any third-party claim, demand, or damage arising out of use the GADC's e-mail systems or services.
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi VIVIAN SALVADOR, Employee is not confirmed , VL and SL leave type is eligible for Conformed employee. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, yes but I was able to add leave credits to 2 new hires who are on probationary status.
when you say confirmed, meaning Regular employee?
Thanks,
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
, Hi VIVIAN SALVADOR, Yes, employee is not Regular , please check whether Regular need to configured in leave configuration or change the employee status to Regular to Probation. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, if ever, no work around for probationary employees with special agreement to have leave credits?
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
, Hi VIVIAN SALVADOR, We need to create new leave and new credit policy for probationary employee or we need to enable probationary in SL and VL leave type in leave configuration. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Thanks Deepan. will discuss this with the team.
Thanks,
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Thanks Deepan. will discuss this with the team.
Thanks,
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
, Thank you for this and clarifying.
Thanks,
[cid:image001.png@01D75E11.32379F40]
, This is ok.
Thanks,
[cid:image001.png@01D765F2.30CC8600]
|
Shift Roster | Please rerun shift roster for May 17 and 19 for employee 21050203 | Service request | Product | Data Correction | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Racquel A. Reyes, As per request, we have done needful via backend. Please check & confirm. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com, Hi Sir, We were not able to upload his attendance regularization despite his schedule is already updated for May 17 and 19. Please refer on the attached file for your reference. Error occur " ~Attendance Date - Not Found in parent table". Thank you,, Hi Racquel A. Reyes, Kindly use the same downloaded format(.XLS) & upload it to TEXT format for all fields. If you still face problem please confirm us to your login for a min we shall upload & check from our end. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com, Hi Sir, Encountered the same error. We were not able to upload the file. Please refer on the attached file for your reference., Hi Racquel A. Reyes, Currently we have uploaded the attendance register from our end. Upon checking we understand that, employee is from custom shift from 2021-05-20 00:00:00.000 effective date. Before that employee was on general shift but however shift also roasted for the mentioned days. In future kindly change the shift back to general in employee basic info update then upload the attendance. Then you may revert back to custom. Hope it helps. Due to Urgent(show stopper) ticket we have uploaded from our end to avoid more steps from your end. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com |
Attendance Calendar | Hi, Please see below details for update of attendance calendar of employee 1102144245. May 2, 2021 - Weekly Off May 8, 2021 - Weekly Off May 9, 2021- Weekly Off May 13, 2021-Holiday May 15, 2021- Weekly Off Thank you. | Clarification | Product | Configuration | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14522, Hi Charisse Jane Abad, Upon checking employee is in general shift. Shift weekly off/holiday will be tagged based on the calendar master. Refer the weekly off master against the mapped calendar & input the weekly off details. Once you done revert us we shall run backdated scheduler for the given employee. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com, Hi Priyadharshini, Weekly Off Master has been updated already. Pleas do back end update all Sunday and Saturday for the month of May 2021. Thank you., Hi Charisse Jane Abad, As you know, currently we cannot connect to Toyota Environment we shall make changes & confirm once the server is connected. we are currently following with our IT team. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com, Hi Charisse Jane Abad, Needful done as per request. Please check & confirm. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com, Hi Priyadharshini, Thank you for the assistance. |
Payroll process for Monthly Wage Earner not processing | Hi, Please check why the Payroll Process (Semi Pay Process_PHL) for Monthly wage employee is not processing. Salary Register Result is 0 employees after the completion of the pay process. | Clarification | Product | Configuration | Payroll Management | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sharon Ang, Kindly share any sample employee code who is facing this concern, to verify further on this concern., All employees under Monthly Wage. Sample employees below:, Hi Sharon Ang, The process may have deadlocked. Kindly proceed for the pay process again once and revert us with the feedback., We processed MONTHLY wage employees and still no records extracted in Salary Register. Process completed in a just 6 seconds, Hi Sharon Ang, The issue has been rectified now from our end. Kindly do the pay process now and revert us with the feedback. The problem is, there is a space in-between the formula we have provided for the components, however we have cleared the spaces now., Hi Anish, Still not computing., Hi Sharon Ang, We have reverted the COLA formula as it is before, since the given COLA formula involves COLA in the calculation the PAY PROCESS cannot be executed. However the PAY PROCESS can be executed now you can check the same from your end. Also check the calculation of the COLA component and kindly revert us with the formula and the values which needed to be calculated for the COLA with the sample employee's calculation, so that we can discuss with Janaki and will find a solution for this component., We were able to successfully run the Pay Process for Monthly Wage employees, however when we generated the Salary Register, we noticed that there were several employees we did not expect to be in the salary register. Please also note that majority of the employees (resigned with relieving date 2017-2020) did not appear in our Salary Register since January 2021. Refer to attached list of employees., Hi Sharon Ang, Since we have executed the pay process via back-end for bulk employee's, it may triggered for all the employee's. Kindly provide the list of employee's for whom it should not be generated, so that we can updated the necessary changes via back-end. Also since we have reverted the COLA calculation, the calculation may have changed from the expected one, so check and confirm and revert with a sample calculation of the expected, so that we can discuss with Janaki and do the necessary changes., Hi Anish, Attached is the list of employees who's payroll was never processed since Jan 2021, thus they never appeared in the Salary Register since Jan 2021. Except for this employee whose relieving date was April 30, 2021. But this employee was not included in the Salary Register for May 1-15.
STD_MNTHLY
CSI0013
ZAMUCO , LUIS
JOSE SILVA, Hi Sharon Ang, Kindly share the "pay date" for which the employee's are showing in the salary register when generated, so that we can delete the same via back-end. Also provide us the screenshot of any one of the sample employee whether he is generated in the exported data who is inactive., Hi Sharon Ang, Please be informed that, the employee is not shown in the salary register since the condition for the last pay process states that the employee's relieving date is '30-apr-2021', but the condition will satisfy for the employee's whose last relieving date should be equal or greater than '01-May-2021'. So the employee has not eligible under the report. However as from Janaki, for the other employee's the pay process status has been updated to 0 and executed the pay process, so the employee list you have given has already been deleted. Kindly confirm the same from your end. , Hi Anish, The employees are no longer shown because we deactivate the pay process. So what I want to know is, these employees did not appear in the May 1-15 salary register even if we did not update their pay process to "No". Whereas, this May 16-31, we need to update pay process to "No" for the employees to be removed from the salary register., Hi Sharon Ang, The employees have appeared in the salary register, since we have done pay process via backend, it has been processed for all the employee’s. However if you proceed for the next pay process via front end, it will not trigger for all the employee’s, it will be executed as usual. |
Able to MArk the Attendance from home | Hello Alex, Please check the user are able to mark the attendance from the Home which is not acceptable | Sandil has done changes in the config. | Product | Clarification | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Siddarth Tyagi, As discussed with sandil, the Issue has been resolved. Please check Thanks & Regards, Adrenalin Support 044-3024 7444 |
Employee Resignation Notification | Please help resignation email notification to be coppied to below email ids arpita.ap@mistralsolutions.com helpdesk@mistralsolutions.com Best Regards Mitrapal R B | Workflow configuration explained | Product | Configuration | Separation Management | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14528, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/571390745 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mitrapal R B, For the reported query, navigate to Workflow Definition Master form, choose the Form Name as Record Resignation, in the existing workflow, right click on Notification Intimation, at the end of Notification Intimation, a new notification will be added. Right click on the notification and click Add/ Edit button. A pop up page will open, in the choose the Type as 'Mail IDs' radio button and in the below field, choose 'OTHERS' option from the drop down. In that right hand side give the Email ID (to whom you want to send a mail in system). Again Right click on the same notification and click Attach Email Format, a pop up page will open and choose the mail content from drop down and click submit button. Please do follow the above mentioned steps for Notification Approval and submit the Workflow Definition Master form. The same has been done from your end, over the session. Hence closing this ticket. Note : To know more about workflow configuration, please do watch the webinar of Adrenalin Workflow Management from the given link. Link : https://youtu.be/CO-jt5G4tow Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
User 1042 is unable login from Mobile App. | Request you to support the user is unable login throw mobile app. Employee Code - 1042 Employee Name - Gurbhej Singh Mobile No. - 7358834111 | clarification provided | Product | Configuration | Mobile Application | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Upendran A, As discussed with the reported employee (1042) , we can understand that unable to get location while sign in the mobile application. We will register from the employee account to find the route cause and get back to you with a solution. Regards Raghu.T, Hi Upendran A, We have registered the reported employee into the local device to check the location getting captured or not but it is getting captured. Also, the reported employee can get location while sign in to the mobile application. We can check the same in the CLOCK IN CLOCK OUT STATUS report. Attached screenshot for your reference. Please get back to us if you have any questions. Regards Raghu.T, Now user is able to login from mobile app |
Comp off leaves approval related | Hi Team, Comp Off Leaves approved by me are not reflecting in my Reportees balance Best Regards Mitrapal R B | Input query is wrong | Product | Data Correction | Leave Management | Absence | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, For the reported query, we will schedule the session at 11:00 AM and work on the Comp Off credits. Kindly provide us sometimes, we will share the link. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/773412384 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mitrapal R B, We have taken the session and found that the transaction has moved to Failed Transaction because of the IF Rule conditions added in the Workflow Definition Master for the COMP OFF REQUEST form. We need to analyze more on the reported query. Since our internal team has taken the session to work on Timesheet query, we are unable to complete the query. Hence we will connect on Monday to work on the reported query. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/653137600 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/238811396 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mitrapal R B, We tried reaching you multiple times, but the call was left unanswered. Requesting you to please provide your convenient time to take the session and work on the query. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mitrapal R B, As discussed over the phone, we have done the input configuration for the Comp Off Leave Request which you have raised in the CSP Ticket 323097. In which, the input query has written wrong due to which the transaction has moved to Failed Transaction. Now we have corrected the same, and also re-processed the Failed Transaction and it is now pending with second level in PSR login. Kindly inform him to approve the same. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
Kindly create appraisal calendar 2021-2022 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Sumithra,
Kindly create appraisal calendar 2021-2022. Please check with Shagufta whether calendar is to be created in UAT or Live.
Thanks & Regards,
Shweta Ghule Singh
Senior Associate HRIS
[cid:image001.png@01D75927.3A932F40]
*******************************************************************************************************************************************************************************************************************************************************
DISCLAIMER:
“IMPORTANT NOTICE: "Information contained and transmitted by this EMAIL including any attachment is proprietary to NPCI and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this email and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this EMAIL may not reflect those of the NPCI. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of kindly delete this email from your system and inform the sender. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference”.
********************************************************************************************************************************************************************************************************************************************************
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| pms calendar set up done | Product | Service Request | Performance Management | Calendar Setup | null | null | null | Closed | Hi Shweta Ghule Shankarrao, Your number is busy. Please call us back to discuss on this. Thanks, Sumithra., Hi Pranav, As discussed over the call in the morning, we are trying to reach you to connect through MS teams at 12.35 pm. The call was left unanswered while reaching through mobile at 7506446576. Please let us know your convenient time to scheduler this activity today if you are not available now. You can reach me at 7358276857 to schedule this session today. Thanks, Sumithra., Hi Pranav and Team, We need your presence to set up the calendar in live. Please confirm if you are available by 7.00 pm today or we can schedule the session tomorrow as per your convenient time to configure pms set up. Thanks, Sumithra. , Looping Pallavi in this mail thread for updates.
Regards,
Gowtham.N
Product Support
Adrenalin eSystems Limited
#06th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai –600 130, INDIA
Email: gowtham.n@myadrenalin.com<mailto:gowtham.n@myadrenalin.com> | Ph: 044-30247474
“I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr.Venkateswaran know about the quality of services provided by me. My manager can be contacted at Venkateswaran.c@myadrenalin.com<mailto:Venkateswaran.c@myadrenalin.com>".
[image001]
, Hi Team,
Can we connect tomorrow @ 11 am. Pls confirm.
Regards,
Pallavi Singh
8879760238
, Dear Pallavi,
Sure. We can connect tomorrow at 11 am. We will require the calendar set up details such as start end ,end date etc from your end.
Thanks,
Sumithra.
Product Support.
Adrenalin eSystems Limited
#06th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai –600 130, INDIA
Email: sumithra.r@myadrenalin.com<mailto:sumithra.r@myadrenalin.com> | Ph: 044-30247425 | M: +91 7358276857
“I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr.Gowtham know about the quality of services provided by me. My manager can be contacted at gowtham.n@myadrenalin.com<mailto:gowtham.n@myadrenalin.com>".
________________________________
, Hi Pallavi, As you were unavailable to join due to an urgent meeting at your end, please reschedule the meeting as per your convenience. I have a scheduled meeting by 5.00- 6.00 pm with other client. Thanks, Sumithra., Hi Pallavi, Please let us know your convenient time to schedule this activity today. Thanks, Sumithra., Hi Sumitra,
We can connect today between 2 to 3pm or after 6 pm.
Tomorrow anytime other then 2 to 4pm.
Let me know the suitable time to connect.
Regards,
Pallavi Singh
, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Sumitra,
We can connect today between 2 to 3pm or after 6 pm.
Tomorrow anytime other then 2 to 4pm.
Let me know the suitable time to connect.
Regards,
Pallavi Singh
, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
We completed below set up with Sumitra (on UAT) and further settings will be completed post 6pm today.
· PMS Calendar
· PMS review group definition
· PMS review details
Meanwhile request you to connect with each other and discuss on the expected changes in PMS Module for FY 2021-22 & confirm on the same. Hope the same is incorporated by now or can be incorporated later after going live.
We are going live with goal setting on 21st June’21.
Regards,
Pallavi Singh
, Hi Pallavi, As requested from your end, we will schedule this call at 10.30 am tomorrow. Thanks, Sumithra. , Dear Sumithra,
As discussed, we have already communicated to the employees that the Goal Setting will be live on 21st Jun’21 and accordingly the calendar is been set today.
Please check below points on priority;
· Configuration of the NPCI Goal sheet (which was implemented last year) with the agreed changes, attach herewith. Currently, the available goal sheet in system is different from NPCI Goal sheet. Attached is the Self user manual for goal setting.
· Formula builder for review and appraisal
· Final Appraisal rating calculation is combination of KRA & Competencies (this was also implemented last year)
· The PMS scheduler is currently inactive. Pls activate the same on 20th Jun, evening or 21st Jun, early morning before 9.30 am so that the system generated email can be triggered to employees.
Pls ensure all the above changes are done before we go live for goal setting i.e. 21st Jun’21.
Regards,
Pallavi Singh
, Hi Sumithra,
Kindly confirm on the status.
We haven’t received system notification on goal setting.
Regards,
Pallavi Singh
, Hi Pallavi/Thakur, As discussed over the call, please verify this and provide us confirmation to initiate calendar: 1. Goal setting due date can be hidden with configuration-'PMS_Goal_Due_Date'. This is set as N from our end. 2.Goal visibility to reportees- hide option is selected. 3.There is no change in 'Formula builder' , the competencies rating is handled in custom code. 4. Goal deletion option is not available in the product. 5. The mail content has been verified from your end. The same will be triggered for employees. Please confirm, I will initiate it. Thanks, Sumithra., Hi Pallavi/Pranav, The goal setting has been initiated and 1018 employees have received mail and the 'PMS Goal Sheet' is open for the employees. Please check and let us know in case of any assistance required. Thanks, Sumithra. |
Fwd: EP category details | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
We have enclosed the EP category details which have been received from the
PCS team.
The EP category have been tagged with Project/Cost code. We request you to
check and confirm the data is matched with our records
Thanks
Balaji.Damodaran | Human Resources |
Intellect Design Arena Ltd.
Plot No.3/G3, SIPCOT IT Park,
Siruseri, Chennai 603130.
m: +91 8939865965
e: balaji.damodaran@intellectdesign.com
w: www.intellectdesign.com
---------- Forwarded message ---------
From: Karthikeyan S CTOO <karthikeyan.s@intellectdesign.com>
Date: Tue, Jun 1, 2021 at 3:14 PM
Subject: Re: EP category details
To: Balaji Damodaran HR <balaji.damodaran@intellectdesign.com>
Cc: Ram Kommineni HR <ram.kommineni@intellectdesign.com>
Hi Balaji,
Please find attached the Project Master data (Adrenalin feed format) as of
today with the EP category information for your reference.
Regards,
Karthik
On Thu, May 27, 2021 at 3:59 PM Balaji Damodaran HR <
balaji.damodaran@intellectdesign.com> wrote:
> Dear Karthi
>
> As discussed, request you to share the EP category list for Intellect.
>
> Thanks
>
> Balaji.Damodaran | Human Resources |
> Intellect Design Arena Ltd.
> Plot No.3/G3, SIPCOT IT Park,
> Siruseri, Chennai 603130.
> m: +91 8939865965
> e: balaji.damodaran@intellectdesign.com
> w: www.intellectdesign.com
>
>
--
This e-Mail may contain proprietary and confidential information and is
sent for the intended recipient(s) only. If by an addressing or
transmission error this mail has been misdirected to you, you are requested
to delete this mail immediately. You are also hereby notified that any use,
any form of reproduction, dissemination, copying, disclosure, modification,
distribution and/or publication of this e-mail message, contents or its
attachment other than by its intended recipient/s is strictly prohibited.
Visit us at *https://www.intellectdesign.com*
<https://www.intellectdesign.com/>
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Backend report extraction | Product | Service Request | PIMS | Job Data | null | null | null | Closed | Hi Balaji Damodaran, As disucssed attached the data which we received from PCS team with EP category. Kindly validate the same and let us if there is any discrepancies on the data. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Self Appraisal - Harish | E.Code 23720 self appraisal was submitted the same is not viewable to his line manager 23509. refer the screenshot error attached | Done the changes. | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramakrishnan J, Based on your request we have checked and found that the review id was not updated for the mentioned employee. we have corrected the review id. Please inform the Manager to check the Self Appraisal details for the mentioned employee. |
Re: Reg. Adrenaline Error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
Gayathri is getting the below error, while shortlisting candidate for MPR.
Please resolve the same.
Thanks
Balaji.Damodaran | Human Resources |
Intellect Design Arena Ltd.
Plot No.3/G3, SIPCOT IT Park,
Siruseri, Chennai 603130.
m: +91 8939865965
e: balaji.damodaran@intellectdesign.com
w: www.intellectdesign.com
On Thu, Jun 3, 2021 at 9:08 PM Gayathri Ramamoorthy PTAG <
gayathri.ramamoorthy@intellectdesign.com> wrote:
> Hi Balaji,
>
> Still the issue persists. Pls check and confirm on priority
>
> [image: image.png]
>
> \
> Thanks
> Gayathri R
> Intellect Design Arena
> Plot No , 3 / G-3 ,SIPCOT IT PARK, Siruseri, Chennai – 600103, Tamil Nadu.
> Direct: +914467008000 | Ext.No: 90 8697 | Mobile:7825808366
> Email: gayathri.ramamoorthy@intellectdesign.com
>
>
> On Thu, Jun 3, 2021 at 5:46 PM Balaji Damodaran HR <
> balaji.damodaran@intellectdesign.com> wrote:
>
>> Hi Gayathri
>>
>> As discussed, Due to techinical glitches this error will occur.
>>
>> Please try now and confirm if the issue persist.
>>
>>
>> Thanks
>>
>> Balaji.Damodaran | Human Resources |
>> Intellect Design Arena Ltd.
>> Plot No.3/G3, SIPCOT IT Park,
>> Siruseri, Chennai 603130.
>> m: +91 8939865965
>> e: balaji.damodaran@intellectdesign.com
>> w: www.intellectdesign.com
>>
>>
>>
>> On Wed, Jun 2, 2021 at 10:53 AM Gayathri Ramamoorthy PTAG <
>> gayathri.ramamoorthy@intellectdesign.com> wrote:
>>
>>> Hi Balaji,
>>>
>>> We are getting below error, while shortlisting candidate for MPR,
>>>
>>> Kindly look into it and do the needful
>>>
>>> [image: image.png]
>>>
>>> Thanks
>>> Gayathri R
>>> Intellect Design Arena
>>> Plot No , 3 / G-3 ,SIPCOT IT PARK, Siruseri, Chennai – 600103, Tamil
>>> Nadu.
>>> Direct: +914467008000 | Ext.No: 90 8697 | Mobile:7825808366
>>> Email: gayathri.ramamoorthy@intellectdesign.com
>>>
>>
--
This e-Mail may contain proprietary and confidential information and is
sent for the intended recipient(s) only. If by an addressing or
transmission error this mail has been misdirected to you, you are requested
to delete this mail immediately. You are also hereby notified that any use,
any form of reproduction, dissemination, copying, disclosure, modification,
distribution and/or publication of this e-mail message, contents or its
attachment other than by its intended recipient/s is strictly prohibited.
Visit us at *https://www.intellectdesign.com*
<https://www.intellectdesign.com/>
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Clarification Provided | Product | Clarification | null | Offer Management | null | null | null | Closed | Hi Balaji Damodaran, We have asked Gayathri to create a new candidate and let us know if she still receives the error. Regards, Jayakrishnan. N Product Support |
Error in Attendance | Request your support for Correcting the Error of the Employee.. | Done the correction. | Product | Data Correction | Attendance Management | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, There are unprocessed Attendance records... Please do the needful, Hi Praveen Kumar S, As requested we will check the Attendance details for the mentioned employee and update you on the status., Any Update on this, Hi Praveen Kumar S, Based on your request we have checked the Attendance details for the mentioned employees for 3 Jun 2021 and 4 Jun 2021. The Scheduler has ran and attendance has market for the mentioned employees . Please check and confirm., There are some "Not Processed" records available in Reports. Attendance & Shift Configuration is not refreshed.. (Example: Gopinath - 134434) Request you Check & repost the Not Processed record and refresh the Shift Vs Attendance Calendar from 01.01.2021.. , Hi Praveen Kumar S, Based on your request we have checked the Attendance calendar the attendance data has been updated for mentioned employees. Please check and confirm. |
For Back End Update | Hi, Please find attached file for back end update. Thank you. | Updated | Product | Data Correction | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Charisse Jane Abad, As mentioned, we have updated the necessary changes via back-end. Kindly check and confirm the same from your end., Hi Anish, Thank you for the update. |
Attrition Analysis | I just want to ask if Attrition Analysis have cut off period? Because we can only select it like this 2019 - 2020 or 2020-2021. How does the system select the resignations included in that period? Does this mean that when I selected 2020-2021, all resignations in that specific year will be counted? Also, in Attrition Analysis Report, when will the resignation be counted? does it depend on the approval date of clearance? or it is automatically counted once the employee file a resignation? Does this mean that when I selected June 2020 - June 2021, all resigned employees on that specific date will be counted? | Clarification | Product | Clarification | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles: "[\"44001782154\"]"
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Emacil Deocampo, IF its IREPORT, there is option to select Between range and if it MIS report and that should include From and To date for fetching the data between range. Report generate based on resignation Date. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Hi Emacil Deocampo, Attrition Analysis report works based Reliving date and it report for Joining and reliving data. If include the period from 2019-2020. IF its IREPORT, there is option to select Between range and if it MIS report and that should include From and To date for fetching the data between range. Report generate based on resignation Date. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, This is noted. Thank you |
Attendance | Please rerun undertime and tardiness for May 20, 21 and 25. | Query run | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Racquel A. Reyes, As requested we have executed the Undertime and Tardiness Scheduler. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Please rerun scheduler on absences and undertime covering May 16-31, 2021, Hi Racquel A. Reyes, As requested , we have executed the scheduler. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net |
Pension Wages Issue | Hi, Please check attached employee Pension and EDLI wages and resolve the issue. | [PA_SP_PF_ARREARS] change | Product | Patch Deployment | Payroll Management | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Amit Bhagat, Request you to share your Anydesk number and showcase the reported pension wages issue to check the query., Hi,
Please find AnyDesk ID: 293 921 636
आदर सहित / Best Regards
अमित भगत / Amit Bhagat
[cid:image002.png@01D6EDA4.389DE660]
Suzuki Motorcycle India Pvt Ltd.
Vill- Kherki Dhaula, Badshahpur,
N.H-8 Link Road Badshahpur,
Gurugram -122004 (Haryana)
Tel: - 0124-4170706
Mob:- 9953554401
Web:- www.suzukimotorcycle.co.in<http://www.suzukimotorcycle.co.in/>
[Mention your “Employee ID” in all communication]
, Hi Amit Bhagat, We have taken the session and working on the reported point. We will update the status once it is done., Hi Amit Bhagat, During the check, we found that the reported pension and EDLI wages showed greater than 15000 with the addition of the employee's arrear amount which is not your requirement. As per your requirement, we have changed the PF register arrear logic from the code level to exclude the arrear amount from the pension and ELDI wages for the upcoming payroll months. Post-deployment of the patch, we have suggested you upload the arrear day for one sample employee and do the June month pay process. After completing the pay process, the June month PF register reports the Pension and ELDI wages reflected as 15000 for the sample employee. The same has been showcased to you over the session. |
Resignation flow | Hello team, If an employee raises the resignation notification should trigger to hrteam, level1, and level2 approver. Please let me if you have any questions. Thanks, Varun | Done the changes. | Product | Configuration | Admin Module | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and done the changes from our end. Please check for new transactions and confirm the same. Let us know if you have any concerns. The notification will trigger to Reporting Manager, HOD, HR Business partner. Regards, Amudhan K |
Payslip should available in mobileapp as like web for download | Dear Team, With reference to the above cited subject, this is to inform you that most of our employees are paramedical staff & drivers and most of them don't have desktop/laptops for downloading payslips every month, they are simply calling for payslips, so we request you to provide an option to download payslips from mobileapp as like web application. Thanking you. Regards Narender 9010462243 | requested to use Letter viewer in Mobile to dowload payslip | Product | Clarification | Payroll Management | Payslip Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14571, Hi M Narender, As per the we have understood that employee payslip need to view in mobile . Kohima GopiKindly join this session https://fastsupport.gotoassist.com/404214790 Regards, Kohima.Gopi, Hi M Narender, As discussed over the call, We have understood that employee need to download the payslip in Mobile as same as web application. In Payslip Viewer for we cannot download the Payslip in Mobile. We Have now given access to the Letter Viewer form choose the PAYSLIP in letter viewer and generate for the required period. Kindly check the same and update us in case of clarification Regards, Kohima.Gopi |
Tax Declaration Issues | In the tax declaration, Income from the previous employer not reflected, and those who joined in FY2021 their income from previous employer income has been added in FY2122 tax sheet .it has to be removed and has to be enable the option to provide the declaration who joined in FY2122. | Provided the clarification | Product | Clarification | Payroll Management | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramesh A, The income from the previous employer column will enable only for new joiners, Please check and confirm the same. Let us know if you have any concerns. Note: If still the employee faces any concern then please share the employee code to check further. Regards, Amudhan K |
Annexure 2 | Dear Srujana,
Below employee’s below details not showing under Annexure 2 report. Please check.
PT
STANDARDDEDUCTIONS
PREVEMPLOYER_PT
SEC16_EXEMPT
EMPLOYEE CODE
NAME
6028
Prabhakar Hegde
6086
Madhusudana Rao
6201
Veerendra J
6214
Nagaraja R
6256
Gireesha K M
6297
Mohan V A
6303
Abhishek H
6858
Rohith N
6996
Raju Ramaswamy
7087
Vasudeva Adiga
7180
Mahendra Kumar Raut
Employee Code
NAME
13070
Gaurav Kant Sharma
13151
Nithyananda U M
13159
Devendra Vadnere
13761
Mohan Kumar Rc
14053
Nataraj Hs
14398
Ravi H
14495
Babu Angappan
14547
Bharani Kumar R
14565
Yuvaraj R
14610
Sooraj K
14651
Kannan S
14874
Ashish Rawat
15019
Mohammad Anas
15200
Ravi Shankar Kumar
15237
Vigneshwaran M
15341
Dayananda Y
15362
Himanshu Kumar
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:image2a00d3.JPG@50a41f52.4c89e752]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001, India
www.himatsingka.com<http://www.himatsingka.com>
| the below-reported employees belong to New tax regime. Hence you are unable to view the PT and section 16 exemption | Product | Clarification | Payroll Management | eTDS | null | null | null | Closed | Hi Pradeepa C T, As discussed over the call, the below-reported employees belong to New tax regime. Hence you are unable to view the PT and section 16 exemption. Also the same has been confirmed by your end. Hence we are updating the ticket status as pending csutomer. |
Tax Regime report | Dear Srujana
Can you please provide me all the employees status under HMS, whether old tax regime or new tax regime as on 31/03/2021.
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:image6f8568.JPG@6fde610b.4c88a4cd]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001, India
www.himatsingka.com<http://www.himatsingka.com>
| INCOME TAX REGIME REPORT | Product | Clarification | Payroll Management | Tax | null | null | null | Closed | Hi Pradeepa C T, As we understood from the above description, you need an income tax regime submitted employee. Please find the attached file and revert for any further clarifications. Regards, Srujana.M |
Scheduler Run issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
I have noticed that, few employees 29th May 21 showing blank due to scheduler run issue.
Please check from your end...
Regards,
Nilesh Jaiswal
HR - Operation
T: (+91) 022 - 23029200 Extn: 9031
M:(+91) 9137812585
www.ageasfederal.com
[logo]
[LInked in]<https://www.linkedin.com/company/idbi-federal-life-insurance/>
[facebook]<https://www.facebook.com/IDBIFed>
[twitter]<https://twitter.com/IDBIFed>
[youtube]<https://www.youtube.com/user/idbifederallife>
[cid:image006.png@01D75A20.01BEE520]
Append the message with the disclaimer 'Visit us at http://www.ageasfederal.com ============================================================================================ This e-mail (including any attachment) is transmitted for the intended recipient only and its contents are provided for information purposes only. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication or dissemination of the contents of this message and any attachments by persons other than the intended recipient is strictly prohibited. If you have received this message in error, please contact the sender and delete this message and attachments from any computer, disk drive, diskette or other storage device or media. Neither AGEAS Federal Life Insurance Co Ltd, (Corporate Identity No. (CIN) U66010MH2007PLC167164; IRDA Regn No. 135) nor any of its associated, affiliated or otherwise connected companies ("Associated Companies") assumes any liability whatsoever for the contents of this e-mail and, without prejudice to the generality of the foregoing, neither AGEAS Federal Life Insurance Co Ltd nor any of its Associated Companies makes any warranties or representations as to the accuracy and completeness of any information contained in this e-mail. Before opening any attachment please check them for viruses, spam and defects.'. If the disclaimer can't be applied, attach the message to a new disclaimer message.
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Backend Scheduler executed | Product | Service Request | Admin Module | Setup HRMS | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
I have noticed that, few employees 29th May 21 showing blank due to scheduler run issue.
Please check from your end...
Regards,
Nilesh Jaiswal
HR - Operation
T: (+91) 022 - 23029200 Extn: 9031
M:(+91) 9137812585
www.ageasfederal.com<http://www.ageasfederal.com>
[logo]
[LInked in]<https://www.linkedin.com/company/idbi-federal-life-insurance/>
[facebook]<https://www.facebook.com/IDBIFed>
[twitter]<https://twitter.com/IDBIFed>
[youtube]<https://www.youtube.com/user/idbifederallife>
[cid:image006.png@01D75A20.680DFF00]
Append the message with the disclaimer 'Visit us at http://www.ageasfederal.com ============================================================================================ This e-mail (including any attachment) is transmitted for the intended recipient only and its contents are provided for information purposes only. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication or dissemination of the contents of this message and any attachments by persons other than the intended recipient is strictly prohibited. If you have received this message in error, please contact the sender and delete this message and attachments from any computer, disk drive, diskette or other storage device or media. Neither AGEAS Federal Life Insurance Co Ltd, (Corporate Identity No. (CIN) U66010MH2007PLC167164; IRDA Regn No. 135) nor any of its associated, affiliated or otherwise connected companies ("Associated Companies") assumes any liability whatsoever for the contents of this e-mail and, without prejudice to the generality of the foregoing, neither AGEAS Federal Life Insurance Co Ltd nor any of its Associated Companies makes any warranties or representations as to the accuracy and completeness of any information contained in this e-mail. Before opening any attachment please check them for viruses, spam and defects.'. If the disclaimer can't be applied, attach the message to a new disclaimer message.
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
, Hi Nilesh Jaiswal, Please be informed, Schedulers has been executed successfully and attendance has been marked, please check and confirm us. Regards Wasim, Hi,
Issue has been resolved..
Regards,
Nilesh Jaiswal
HR - Operation
T: (+91) 022 – 23029200 Extn: 9031
M:(+91) 9137812585
www.ageasfederal.com
[logo]
[LInked in]<https://www.linkedin.com/company/idbi-federal-life-insurance/>
[facebook]<https://www.facebook.com/IDBIFed>
[twitter]<https://twitter.com/IDBIFed>
[youtube]<https://www.youtube.com/user/idbifederallife>
, Resolved..
Regards,
Nilesh Jaiswal
HR - Operation
T: (+91) 022 – 23029200 Extn: 9031
M:(+91) 9137812585
www.ageasfederal.com
[logo]
[LInked in]<https://www.linkedin.com/company/idbi-federal-life-insurance/>
[facebook]<https://www.facebook.com/IDBIFed>
[twitter]<https://twitter.com/IDBIFed>
[youtube]<https://www.youtube.com/user/idbifederallife>
|
F&F settled employee not appearing in settlement register | We have confirmed 511586 employee F&F in May 2021 and same is reflecting in confirmed tab in settlement, but the employee is not reflecting in settlement register. Kindly check and confirm 511586 - Vishal Kukkar | Clarification provided | Product | Clarification | Payroll Management | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, Based on the below mail we understood that F&F settled employee not appearing in the settlement register. We are working on the same, we will keep you updated on the Ticket Portal. Regards Prakash, Hi Preyesh Correia, Please download the "Settlement Register" after confirm the June month pay process. Regards Prakash , We have downloaded settlement register after confirming June pay process but still employee (511586) is not appearing in settlement register., Hi Preyesh Correia, Sorry for the inconvenience caused. Based on the analysis we have found that "GROSS_EARN", "GROSS_DED", "Net_Pay" fields having 0 hence the given employee not appeared in the Settlement Register. Regards Prakash, Dear Prakash,
Please confirm if there is possibility of getting zero salary employee in settlement register.
Thanks & Regards,
Preyesh Correia
, Hi Preyesh Correia, As discussed we couldn't do those changes in the system. Once the settlement confirmed then the settlement confirmed employee will be appeared in the salary register. Regards Prakash |
Leave Adjustment - Error | Dear Concern
Unable to adjust leave for below mentioned employee.
Employee Number
Leave Type
Balance As on Date
Balance
Transaction Type
Reason
K2890
CL
31-May-2021
4
BAD
May-21 Adjustment
Please check.
With Best Regards,
Vikas Kumar
Globe Capital Market Ltd.
9711987848
| Leave balance mismatch | Product | Data Correction | Leave Management | Absence | null | null | null | Closed | Hi Vikas Kumar, As disucssed we are working on the reported query on leave balance issue and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Vikas Kumar, The issue has been resolved with regard to below mentioned employee. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Hi Jay
It is okay now.
With Best Regards,
Vikas Kumar
Globe Capital Market Ltd.
|
Recall: Employee creation - Error | Vikas Kumar would like to recall the message, "Employee creation - Error".
| Duplicate ticket ticket of 14578. | Product | Clarification | Leave Management | Absence | null | null | null | Closed | Hi Vikas Kumar, As discussed we undersrood that its a duplicate ticket ticket of 14578. Hence we can track the issue on the same ticket. Regards, Jayakrishnan. N Product Support |
Employee creation - Error | Dear Concern
Unable to adjust leave for below mentioned employee.
Employee Number
Leave Type
Balance As on Date
Balance
Transaction Type
Reason
K2890
CL
31-May-2021
4
BAD
May-21 Adjustment
Please check.
With Best Regards,
Vikas Kumar
Globe Capital Market Ltd.
9711987848
| Duplicate ticket ticket of 14578. | Product | Clarification | Leave Management | Absence | null | null | null | Closed | Hi Vikas Kumar, As discussed we undersrood that its a duplicate ticket ticket of 14578. Hence we can track the issue on the same ticket. Regards, Jayakrishnan. N Product Support |
Tax Sheet Error | below employees Tax computation sheet is not showing Leave encashment for exemption head
013212
Ajay
Kumar Sharma
900539
Praveen | PA_TAX_LEAVEENCASH_EXEMPT fix | Product | Patch Deployment | Payroll Management | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ekta, We will check the existing leave encashment component settings and update the status for you., Hi Ekta, We have taken the session and working on the reported point. We will check and update the status once it is done., Hi Ekta, During the check, we found that the reported leave encashment exemption is an issue. We have taken the session and deploy the patch for the same. Request you to do the process and check the leave encashment exemption details. Please check and share your feedback., Still Leave encashment exemption is not showing, Hi Ekta, Please let us know your convenient time to discuss the reported query., Hi Ekta, Based on our discussion over the call, we understood that after patch deployment the settlement process was not done for the reported 2 employees. So, we request you to do the settlement process for the reported employees using the 'Settlement entry' form. Post submission, you can check their Leave encashment exemption details in the tax sheet. Please check and share your feedback., Hi Ekta, After the reported employee's settlement process, the Leave encashment exemption amount is reflected in the tax sheet. The same was confirmed from your end over the call. Hence we are updating the ticket status as 'Resolved'. |
Ethnic Code is not reflecting in Employee Details Report | Ethnic Code is not reflecting in Employees Details Report. Regards, Rajan Thakar 9909006390 | MIS report could not be altered. created ireporter for the same. | Product | Clarification | Admin Module | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajan Thakar, Please join us in the below link: https://fastsupport.gotoassist.com/813318251 Thanks, Sumithra., Hi Rajan Thakar, Employee details report is a MIS report and columns cannot be added in it. We have given the data from the view via backend as we faced issues in ireport creation. Please connect with us for further assistance if required. Thanks, Sumithra, Please update, Hi Rajan Thakar, We have created the ireport now as per your request. Please check and close the ticket. Thanks, Sumithra. |
KRA upload - Error | Hi, when we tried to upload the data in PMS goals, it showed as success but its not able to view in front end. Thanks Karthik | given sheet uploaded | Product | Clarification | Performance Management | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: , Hi Karthik Sivakumar, We tried to contact you, during a check, we have found that the given goals of employee (TG3499) are uploaded in the system, and the same reflecting fine in the Goal Setting form. Please check and get back to us if you have any questions. Regards Raghu.T |
URL change request | Dear Team, As mentioned above, we request you to pls change the name of company in URL from Apollolife to urlife, find below the details. Present URL: https://hrms.apollolife.com/adrenalin To be changed: https://hrms.urlife.co.in/adrenalin Regards Narender 9010462243 | URL need to be launched in internet | Product | Clarification | Admin Module | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi M Narender, As per the query ,We have understood that need to change the Application URL is changed . First URL need to be changed by IT team. This URL https://hrms.urlife.co.in/adrenalin need to be launched in Inetrnet Only then we can do the URL change in Adrenalin Server. Please check with your IT on this and update us. Regards, Kohima.Gopi, Hi M Narender, As informed over call ,We have understood that need to change the Application URL is changed . First New URL need to be changed by IT team. This URL https://hrms.urlife.co.in/adrenalin need to be launched in Internet Only then we can do the URL change in Adrenalin Server. Please check with your IT on this and update us. Regards, Kohima.Gopi |
RE: Adrenalin | CSP to Fresh Desk - New ticketing tool | Give the user id and password.
Regards,
Jothikumar A
From: Raghu Thangaraj <Raghu.T@myadrenalin.com>
Sent: Thursday, June 3, 2021 7:52 PM
To: Jothi Kumar <jothi.kumar@bray.com>
Subject: Fw: Adrenalin | CSP to Fresh Desk - New ticketing tool
Hi Jothi,
FYI
Regards,
Raghu Thangaraj
Production Support
ADRENALIN eSYSTEMS LIMITED
#6th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park,
Siruseri, Chennai – 603 130. Contact : 044 - 30247474
________________________________
From: Raghu Thangaraj
Sent: Thursday, May 20, 2021 5:00 PM
To: arul.prasad@bray.com<mailto:arul.prasad@bray.com>; jothi.kumar@bray.com<mailto:jothi.kumar@bray.com>
Subject: Re: Adrenalin | CSP to Fresh Desk - New ticketing tool
Dear Team,
Greetings from Adrenalin!!
We are glad to inform that we are coming up with the new support tool in place of existing Customer support portal (CSP). Please find below the URL for your reference.
Support URL - https://myadrenalincare.freshdesk.com<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmyadrenalincare.freshdesk.com%2F&data=04%7C01%7Cjothi.kumar%40bray.com%7C0d4ad1b5bdc342ac6cb008d9269b31a2%7C89a840daf9894a419862a71dd1a80fd1%7C0%7C0%7C637583270264845895%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ljaC%2B5RULw4HlX61AZSINfqm0Wgl4iSKlA4340SXtT8%3D&reserved=0>
You might have received an email from Adrenalin regarding user activation. In case if you have not received any email, please look for this email id Ask.adrenalin@myadrenalincare.freshdesk.com<mailto:Ask.adrenalin@myadrenalincare.freshdesk.com> in your mailbox or JUNK folder for further proceedings.
Going forward, request you to kindly record tickets in the above mentioned portal. Existing CSP portal will still be available for referring earlier tickets.
Please feel free to reach us if you have any concerns.
Regards,
Raghu Thangaraj
Production Support
ADRENALIN eSYSTEMS LIMITED
#6th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park,
Siruseri, Chennai – 603 130. Contact : 044 - 30247474
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
________________________________
This email (including any files transmitted with it) is confidential and intended solely for the use of the recipient to whom it is addressed. If you have received this email in error, please notify the sender immediately. This email does not in any case constitute a binding offer or acceptance for Bray International, Inc. or its subsidiaries unless specifically so set forth in a separate written document. Any price or other contract term contained in this email is subject to approval from authorized parties within Bray International, Inc. or its subsidiaries. We cannot accept responsibility for any loss or damage arising from the delivery or use of this e-mail, including any viruses or other disruptions.
| password reset done | Product | Clarification | Fresh Desk | Application Access Management | null | null | null | Closed | Hi JOTHIKUMAR A, As discussed, we will share the credentials once the password reset done on our end. Regards Raghu.T, Hi JOTHIKUMAR A, As discussed, based on your request, we have reset your password for the Fresh Desk portal. Support Url : https://myadrenalincare.freshdesk.com User ID: Your email ID Password: Bray@1234 Regards Raghu.T |
reports on our version of Adrenalin | Hello 1) What should be the role/group mapping to be able to access reports? 2) We are interested in the following:
Ability to see employee record/master file (e.g. basic info like date hired/left, school, course, age, etc) Ability to encode notes e.g. good work/commendation, incident report what are built in/already available reports? like all employees who left in year 2017, employee with longest tenure belonged to X school, this dept has most employees who took course Y how can we use the performance management module? what are other reports that are available but not listed above but we'll be able to generate? 3) on Recruitment, Has the applicant applied before? where can we see that? details of interview date / status / who interviewed / position applied for Successful candidates come from which source e.g. referral, website Turn around time from interview to JO to start date 4) it might have been discussed w/ the project team before but currently, none of us is aware how to do this 5) you may also send us a manual for our version first and we can take a look and consult with you for further questions. Thanks! | Clarification Provided | Product | Clarification | Admin Module | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles: "[\"44002028040\", \"44001782156\"]"
referrer: https://myadrenalincare.freshdesk.com/support/discussions, Hi Pearlie Chua, We will check with the details internally and will update you the status., Hi Pearlie Chua, 1). For report tagging, you can tag the report to the module accordingly. Like we have tagged the 'Employee Master Report' under PIMS (Personal Information) module, since it is showing the personal data's of the employee. 2). Regarding the reports details, we have created 'Employee Master Report' and 'Education Details Report' which will show the requested basic information of the employee's. If there is any additional fields needed in the given reports, you can provide us the field name and which you are referring so that we will help you add the field to the report created, but we can only add field which you are referring in forms directly and we cannot be able to proceed for any validation in the field like only general field's. If there is any change request, we have to move forward as a Customization request. 3). Also regarding the recruitment, since you are using the new recruitment we are attaching the manuals to refer, kindly refer the same and revert us with the feedback. However as per our product functionality we cannot change the report field's, you can refer the reports for recruitment details like the Vacancy Reports. Kindly revert us if there is any further details needed., For the attachment, it says version 5 of adrenalin, can you confirm that everything in that manual will work or is available on our version? Because I believe we are on older version 4 at the moment., Hi Pearlie Chua, Yes, since you are using new recruitment we have provided you the manual. Everything is this manual will work accordingly. Also you can refer the below link: https://www.youtube.com/watch?v=MTVz_cNxBsI&list=PLQYlj631FV8qZNpqKYKlaIGjMutn7JcfI&index=15 , I still have followup questions.
Will this work on our older version?
The attached manual is version 5.
Best of health,
Pearlie
, The adrenalin is self hosted on our server; not SaaS, not on your cloud, does that mean you upgraded the code there? Please clarify. , Is our adrenalin version 4 or 5? Thanks, Hi Pearlie Chua, You current adrenalin version is "5.4.0". The manual we have provided is for the new recruitment module, kindly refer the manual provided from our end., Is the 5.4.0 only for the recruitment module or for the entire system? Reason is bec our HR wanted some reports and Priya/Deepan feedback is it's available only on latest version 5 That's the reason why we have this notion that we are running on version 4. Please clarify. Thanks, Hi Pearlie Chua, The latest version will be 'Adrenalin 5.4.2' and currently you are in '5.4.0'. However the recruitment module you have is the latest version, which has been setup at the time of implementation. You can refer the manual we have attached for the recruitment module., ok thanks |
RE: Niels Ward Bormans has raised loan request for Sneha Inderchand Kothari. The Request is pending for approval to Ragheb Abo Kamiel. | Dear Saravanan,
Can you investigate this case asap? It gives an impression that the CEO has raised the loan for Sneha. Please revert to us with your findings.
Sent from handphone, please excuse typo errors.
[cid:storage_emulated_0__EmailTempImage_2_TempSignature_signature_Emailer_signature_band_jpg_1584077384974]
-------- Original message --------
From: Amit Sangha <Amit.Sangha@abaninvestment.com>
Date: 06/06/2021 12:49 (GMT+04:00)
To: Saravanan Mani <Saravanan.Mani@myadrenalin.com>, Bhaskaran Ramaswamy <Bhaskaran.R@myadrenalin.com>
Subject: FW: Niels Ward Bormans has raised loan request for Sneha Inderchand Kothari. The Request is pending for approval to Ragheb Abo Kamiel.
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Bhaskar-why does this say that Niels (CEO) has raised a loan request while in reality he is an approver who just approved the transaction. Can you please assist to fix this.
Regards,
Amit Sangha
[cid:image54c966.PNG@8015d751.48a5ca46]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image523280.PNG@08363c3d.449900c7]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMENT.COM
AMIT SANGHA
Group HR Operations Manager
M:+971 50 6538636 | T: +971 4 5961800 | Ext: 5002
PO Box:2929, Makeen Building, Airport Road, Dubai, UAE
[cid:image518637.JPG@85b2c5ce.40ad86f2]<http://www.abaninvestment.com>
From: Muhammad Adil Shahzad [mailto:muhammad@phs.ae]
Sent: Sunday, June 6, 2021 12:19 PM
To: Ahmed Mohamed Habib
Cc: Akhtar Hussain Baksh; Elton Dasilva; Amit Sangha; Raghib Ahmed
Subject: RE: Niels Ward Bormans has raised loan request for Sneha Inderchand Kothari. The Request is pending for approval to Ragheb Abo Kamiel.
Importance: High
Dear Ahmed,
Please upload the file in CBD for payment.
Regards,
MUHAMMAD ADIL SHAHZAD
Finance Manager
T: +971 2 309 2900 | M: +971 54 7270014 |
PO Box: 128217, Abu Dhabi – UAE
[A picture containing game, table Description automatically generated]
[A picture containing drawing Description automatically generated]<https://phs.ae/>[A picture containing drawing Description automatically generated]<http://prc.ae/>[A picture containing drawing Description automatically generated]<http://www.pyramidsdialysis.com/>[A close up of a logo Description automatically generated]<https://www.hayatihealth.com/>
[A close up of a logo Description automatically generated] <http://www.ghobash.com/>
From: Muhammad Adil Shahzad
Sent: Thursday, May 27, 2021 13:45
To: Amit Sangha <Amit.Sangha@abaninvestment.com<mailto:Amit.Sangha@abaninvestment.com>>; Raghib Ahmed <Raghib.Ahmed@ghobash.com<mailto:Raghib.Ahmed@ghobash.com>>
Cc: Akhtar Hussain Baksh <Akhtar.Hussain@arabianethicals.ae<mailto:Akhtar.Hussain@arabianethicals.ae>>; Elton Dasilva <Elton.Dasilva@abaninvestment.com<mailto:Elton.Dasilva@abaninvestment.com>>
Subject: RE: Niels Ward Bormans has raised loan request for Sneha Inderchand Kothari. The Request is pending for approval to Ragheb Abo Kamiel.
Dear Amit,
Victoria should be involved in approving process because all Hayati staff are reporting to her.
Kindly do the needful.
Regards,
MUHAMMAD ADIL SHAHZAD
Finance Manager
T: +971 2 309 2900 | M: +971 54 7270014 |
PO Box: 128217, Abu Dhabi – UAE
[A picture containing game, table Description automatically generated]
[A picture containing drawing Description automatically generated]<https://phs.ae/>[A picture containing drawing Description automatically generated]<http://prc.ae/>[A picture containing drawing Description automatically generated]<http://www.pyramidsdialysis.com/>[A close up of a logo Description automatically generated]<https://www.hayatihealth.com/>
[A close up of a logo Description automatically generated] <http://www.ghobash.com/>
From: Amit Sangha <Amit.Sangha@abaninvestment.com<mailto:Amit.Sangha@abaninvestment.com>>
Sent: Wednesday, May 26, 2021 17:37
To: Raghib Ahmed <Raghib.Ahmed@ghobash.com<mailto:Raghib.Ahmed@ghobash.com>>
Cc: Muhammad Adil Shahzad <muhammad@phs.ae<mailto:muhammad@phs.ae>>; Akhtar Hussain Baksh <Akhtar.Hussain@arabianethicals.ae<mailto:Akhtar.Hussain@arabianethicals.ae>>; Elton Dasilva <Elton.Dasilva@abaninvestment.com<mailto:Elton.Dasilva@abaninvestment.com>>
Subject: RE: Niels Ward Bormans has raised loan request for Sneha Inderchand Kothari. The Request is pending for approval to Ragheb Abo Kamiel.
Note Raghib, will get this done shortly.
Regards,
Amit Sangha
[cid:image011.png@01D75ACE.3046FB40]<http://www.abaninvestment.com/>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image012.png@01D75ACE.3046FB40]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMENT.COM<http://WWW.ABANINVESTMENT.COM>
AMIT SANGHA
Group HR Operations Manager
M:+971 50 6538636 | T: +971 4 5961800 | Ext: 5002
PO Box:2929, Makeen Building, Airport Road, Dubai, UAE
[cid:image013.jpg@01D75ACE.3046FB40]<http://www.abaninvestment.com/>
This e-mail is private and confidential. If received in error, please delete immediately. Sender does not accept any legal responsibility for the contents of this e-mail and/or its attachments.
From: Raghib Ahmed
Sent: Wednesday, May 26, 2021 5:14 PM
To: Amit Sangha
Cc: Muhammad Adil Shahzad; Akhtar Hussain Baksh
Subject: FW: Niels Ward Bormans has raised loan request for Sneha Inderchand Kothari. The Request is pending for approval to Ragheb Abo Kamiel.
Importance: High
Dear Amit,
I have received this request for approve of Loan for Hayati staff, kindly redirect the request to Finance Team of Hayati .
Best regards,
Ragheb Ahmed.
From: Adrenalin@abaninvestment.com<mailto:Adrenalin@abaninvestment.com> [mailto:Adrenalin@abaninvestment.com]
Sent: Tuesday, May 25, 2021 6:30 PM
To: Raghib Ahmed
Subject: Niels Ward Bormans has raised loan request for Sneha Inderchand Kothari. The Request is pending for approval to Ragheb Abo Kamiel.
Importance: High
Greetings,
Niels Ward Bormans has raised loan request for Sneha Inderchand Kothari. The Request is pending for approval to Ragheb Abo Kamiel.
Loan Name - Salary Advance Loan
Loan Start Date - 01-Jun-2021
Loan Amount - 11995.00
No of Installments - 10
Gratuity as on last month: 5965.150
Previous Level Comments:
Thanks & Regards,
HR Department.
*********************** This is auto generated mail sent from Adrenalin. Do not reply for this mail "Adrenalin@abaninvestment.com<mailto:Adrenalin@abaninvestment.com>". To login, Navigate to 'http://hr.abaninvestment.com/adrenalin' ***********************
DISCLAIMER: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient please be notified that any disclosure, copying, distribution or taking any action in reference to the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The statements and opinions expressed in this email are solely those of the author and do not necessarily reflect those of the Pyramids Health Services LLC. The recipient should check this email and any attachments for the presence of viruses. The Pyramids Health Services LLC accepts no liability for any damage caused by viruses transmitted by this email. The sender is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt. Please consider the environment before printing this email.
DISCLAIMER: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient please be notified that any disclosure, copying, distribution or taking any action in reference to the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The statements and opinions expressed in this email are solely those of the author and do not necessarily reflect those of the Pyramids Health Services LLC. The recipient should check this email and any attachments for the presence of viruses. The Pyramids Health Services LLC accepts no liability for any damage caused by viruses transmitted by this email. The sender is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt. Please consider the environment before printing this email.
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Clarification | Product | Clarification | Performance Management | Performance Management | null | null | null | Closed | null |
FW: GTI April 2021, May 2021 |
Dear Mani,
Air Ticket accrual not calculated for Ajmal Khan (1187) and Haider (1286) and Kartik (5671) in GTI JV please assist.
[cid:image470f49.PNG@7394ab79.4f8e5f2d]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image597fb0.PNG@88993068.4fa494bc]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMENT.COM
ELTON DASILVA
Sr. Compensation & Benefits Officer
T: +971 4 5961800 | Ext: 5014
PO Box:2929, Makeen Building, Airport Road, Dubai, UAE
[cid:image113418.JPG@782f39b3.4d9e22be]<http://www.abaninvestment.com>
This e-mail is private and confidential. If received in error, please delete immediately. Sender does not accept any legal responsibility for the contents of this e-mail and/or its attachments.
From: Raghib Ahmed
Sent: Saturday, June 5, 2021 1:05 PM
To: Elton Dasilva <Elton.Dasilva@abaninvestment.com>
Subject: RE: GTI April 2021, May 2021
Dear Elton,
Kindly note for May 2021 payroll :
1- Air Ticket accrual not calculated for Ajmal Khan and Heider and Kartik.
2- Medical Insurance Amortization not calculated for Kartik
Regards,
Ragheb Ahmed.
From: Elton Dasilva
Sent: Sunday, May 2, 2021 4:18 PM
To: Raghib Ahmed
Subject: RE: GTI April 2021
Please check now.
[cid:image001.png@01D75A0B.55BA6CE0]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image002.png@01D75A0B.55BA6CE0]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMENT.COM<http://WWW.ABANINVESTMENT.COM>
ELTON DASILVA
Sr. Compensation & Benefits Officer
T: +971 4 5961800 | Ext: 5014
PO Box:2929, Makeen Building, Airport Road, Dubai, UAE
[cid:image003.jpg@01D75A0B.55BA6CE0]<http://www.abaninvestment.com>
From: Raghib Ahmed
Sent: Sunday, May 2, 2021 4:11 PM
To: Elton Dasilva <Elton.Dasilva@abaninvestment.com<mailto:Elton.Dasilva@abaninvestment.com>>
Subject: RE: GTI April 2021
Dear Elton,
I can see AED 4,401.24 charged to Abhshik in April which I think it is not correct it should be 2 or 3 months only, please check.
Regards,
Ragheb Ahmed.
From: Elton Dasilva
Sent: Sunday, May 2, 2021 12:50 PM
To: Raghib Ahmed
Subject: RE: GTI April 2021
Please check for insurance in JV now.
[cid:image001.png@01D75A0B.55BA6CE0]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image002.png@01D75A0B.55BA6CE0]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMENT.COM<http://WWW.ABANINVESTMENT.COM>
ELTON DASILVA
Sr. Compensation & Benefits Officer
T: +971 4 5961800 | Ext: 5014
PO Box:2929, Makeen Building, Airport Road, Dubai, UAE
[cid:image003.jpg@01D75A0B.55BA6CE0]<http://www.abaninvestment.com>
From: Raghib Ahmed
Sent: Sunday, May 2, 2021 10:09 AM
To: Elton Dasilva <Elton.Dasilva@abaninvestment.com<mailto:Elton.Dasilva@abaninvestment.com>>
Subject: GTI April 2021
Dear Elton,
Kindly note for April 2021 payroll :
1- Air Ticket accrual not calculated for Ajmal Khan and Heider.
2- Medical Insurance Amortization not calculated for Abashike and Ajmal Khan
Regards,
Ragheb Ahmed.
From: Raghib Ahmed
Sent: Wednesday, March 31, 2021 6:47 PM
To: Elton Dasilva
Subject: GTI March 2021
Dear Elton,
Kindly note that :
1- Medical Insurance Amortization not calculated for Abashike and Ajmal Khan
2- Air Ticket accrual not calculated for Ajmal Khan and Heider.
Regards,
Ragheb Ahmed.
| Data correction | Customization | Service Request | Payroll Management | Salary | null | null | null | Closed | Hi Elton, We are working on the below point and share you the updates. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadrenalin.com | L: 044-30247411., Hi Elton,
We are checking on the below issue and share you the updates.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai – 600130.
Email: Saravanan.mani@myadrenalin.com<mailto:Saravanan.mani@myadrenalin.com> | L: 044-30247411.
“I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Venkateswaran; know about the quality of services provided by me. My manager can be contacted at Venkateswaran.c@myadrenalin.com<mailto:Venkateswaran.c@myadrenalin.com>".
________________________________
,
Dear Mani,
Any update on the below?
[cid:imagee9e240.PNG@ba48ab54.4c985ebe]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:imagef7e9c0.PNG@1af804ed.4394b73a]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMENT.COM
ELTON DASILVA
Sr. Compensation & Benefits Officer
T: +971 4 5961800 | Ext: 5014
PO Box:2929, Makeen Building, Airport Road, Dubai, UAE
[cid:image6f5d20.JPG@76ce9f08.4dbef06c]<http://www.abaninvestment.com>
, Hi Elton, My apologies for the late reply. We are working on the below point with high priority and update you shortly. Regards Saravanan, Saravanan Mani Hi Elton, Please find our feedback on the below accrual, Employee code Remark 1187 Jan 21 Air ticket has been paid as Variable. Hence accrual is not calculated. We have corrected the same 1286 The employee is mapped to UAE - Ras Al Khaimah . Hence it's not calculated. Request you to provide the UAE location to update. 5671 Already current month accrual is calculating in June. Please check and confirm. Regards Saravanan,
Dear Mani,
For below please update as DXB.
1286
The employee is mapped to UAE - Ras Al Khaimah . Hence it's not calculated. Request you to provide the UAE location to update.
[cid:image524c14.PNG@ea73a047.42a5ef00]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image184a5b.PNG@68626764.458a6e61]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMENT.COM
ELTON DASILVA
Sr. Compensation & Benefits Officer
T: +971 4 5961800 | Ext: 5014
PO Box:2929, Makeen Building, Airport Road, Dubai, UAE
[cid:image2a89a6.JPG@181e17e6.44ac8199]<http://www.abaninvestment.com>
, Hi Elton, We have corrected the below employees also. Request you to verify the report and let us know of any challenges. Regards Saravanan, Tickets with IDs 16071 is merged into this ticket., Merged from ticket 16071
Subject: RE: GTI April 2021, May 2021
Description:
Dear Mani,
For below 3 staff, airfare accrual is not showing (in the report as well as JV). Please assist.
Employee Code
Employee Name
Pay group
IsActive
DOJ
Dept./Division
Work Country
Nearest airport
Eligibility (1-Annually, 2-every two years)
Airfare Entitlement
Last Paid Ticket date
Payable month
Family Headcount
Airfare self Amount
Airfare family Amount
Airfare total Amount
Accrued Airfare Amount
Last accrued month
Last accrued amount
1187
Mohamed Khan Abdul Sathar
GTI_AE
1
01-Jan-2008
Chairman's Office
UAE - Abu Dhabi
Chennai
2
Single Contract
31-Jan-2019
01-Jan-2022
0
1949
0
1949
0
31-May-2021
0
1286
Haider Al Halabi
GTI_AE
1
01-Jan-2007
Administration
UAE - Dubai
Cairo
1
Family Contract
31-Jan-2020
01-Jan-2022
0
0
0
0
0
31-May-2021
0
5671
Kartik Radder
GTI_AE
1
17-May-2021
General
UAE - Dubai
Bangalore
1
Single Contract
17-May-2022
0
2011
0
2011
#
31-May-2021
0
ABAN INVESTMENT
Ghobash Group Operating Companies
WWW.ABANINVESTMENT.COM
ELTON DASILVA
Sr. Compensation & Benefits Officer
T:
+971 4 5961800 | Ext:
5014
PO Box:2929,
Makeen Building, Airport Road, Dubai,
UAE
This e-mail is private and confidential. If received in error, please delete immediately. Sender does not accept any legal responsibility for the contents of this e-mail and/or its attachments.
From: Raghib Ahmed
Sent: Thursday, July 1, 2021 3:11 PM
To: Elton Dasilva <Elton.Dasilva@abaninvestment.com>
Subject: RE: GTI April 2021, May 2021
Dear Elton,
Kindly note for June 2021 payroll :
1-
Air Ticket accrual not calculated for Ajmal Khan and Heider and Jahabar Sathik.
Regards,
Ragheb Ahmed.
From: Raghib Ahmed
Sent: Saturday, June 5, 2021 1:05 PM
To: Elton Dasilva
Subject: RE: GTI April 2021, May 2021
Dear Elton,
Kindly note for May 2021 payroll :
1-
Air Ticket accrual not calculated for Ajmal Khan and Heider and Kartik.
2-
Medical Insurance Amortization not calculated for Kartik
Regards,
Ragheb Ahmed.
From: Elton Dasilva
Sent: Sunday, May 2, 2021 4:18 PM
To: Raghib Ahmed
Subject: RE: GTI April 2021
Please check now.
ABAN INVESTMENT
Ghobash Group Operating Companies
WWW.ABANINVESTMENT.COM
ELTON DASILVA
Sr. Compensation & Benefits Officer
T: +971 4 5961800 | Ext: 5014
PO Box:2929, Makeen Building, Airport Road, Dubai, UAE
From: Raghib Ahmed
Sent: Sunday, May 2, 2021 4:11 PM
To: Elton Dasilva <Elton.Dasilva@abaninvestment.com>
Subject: RE: GTI April 2021
Dear Elton,
I can see AED 4,401.24 charged to Abhshik in April which I think it is not correct it should be 2 or 3 months only, please check.
Regards,
Ragheb Ahmed.
From: Elton Dasilva
Sent: Sunday, May 2, 2021 12:50 PM
To: Raghib Ahmed
Subject: RE: GTI April 2021
Please check for insurance in JV now.
ABAN INVESTMENT
Ghobash Group Operating Companies
WWW.ABANINVESTMENT.COM
ELTON DASILVA
Sr. Compensation & Benefits Officer
T: +971 4 5961800 | Ext: 5014
PO Box:2929, Makeen Building, Airport Road, Dubai, UAE
From: Raghib Ahmed
Sent: Sunday, May 2, 2021 10:09 AM
To: Elton Dasilva <Elton.Dasilva@abaninvestment.com>
Subject: GTI April 2021
Dear Elton,
Kindly note for April 2021 payroll :
1-
Air Ticket accrual not calculated for Ajmal Khan and Heider.
2-
Medical Insurance Amortization not calculated for Abashike and Ajmal Khan
Regards,
Ragheb Ahmed.
From: Raghib Ahmed
Sent: Wednesday, March 31, 2021 6:47 PM
To: Elton Dasilva
Subject: GTI March 2021
Dear Elton,
Kindly note that :
1-
Medical Insurance Amortization not calculated for Abashike and Ajmal Khan
2-
Air Ticket accrual not calculated for Ajmal Khan and Heider.
Regards,
Ragheb Ahmed., Hi Elton, We have already shared the feedback on this subject in the below ticket. 16071 Regards Saravanan |
Leave records | Dear Team, Would like to know if its possible to track an approved leave in the system using the IP address? | data provided as requested | Product | Data Correction | PIMS | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sheralyn Racheal Ireland, Kindly join this session https://fastsupport.gotoassist.com/205120022 Regards, Kohima.Gopi, Hi Sheralyn Racheal Ireland, As discussed over the call, We have understood that who approved leave request for employee a particular employee. We have taken session and provided the details as requested .Kindly check the same and update us in case of clarification. Regards, Kohima.Gopi, Please close this ticket
Thanks & regards,
Sheralyn Ireland
McKinsey & Company, Inc. | 10 Floor, "Zenith" Ascendas International Techpark,
C.S.I.R Road,Taramani | 600 113 Chennai | India
Direct 04442265172 | Internal 8715172
sheralyn_racheal_ireland@mckinsey.com
|
Self Appraisal - Approval Issues | In below employees self appraisal after 1st level of Approval the same directly goes to 3rd level, Skipping the 2nd level. Pls resolve 23819 ^ Dibyendu Das 23822 ^ Prithiviraj D 23809 ^ Manish Shaw 23825 ^ Biren Jayasukhbhai Patel 23823 ^ Tamizhvanan S 23828 ^ Suhail Ahamed 23820 ^ Vikas Chandra Tripathi 23191 ^ Jaganatha S R 23810 ^ Paresh Kumar Sahoo 23827 ^ Sivarama Krishna K 23816 ^ Piravivignesh I | Done the changes. | Product | Data Correction | Performance Management | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, 23817 ^ Bijay Prasad Ghaur, Hi Ramakrishnan J, We have already informed if the level Matix manager 3 has not mapped it will directly go to 3 level. Please map Matrix Manager 3 for the below employees. 23816 Piravivignesh 23817 Bijay Prasad 23819 Dibyendu 23820 Vikas Chandra 23822 Prithiviraj 23823 Tamizhvanan 23825 Biren 23827 Sivarama Krishna 23828 Suhail 23191 First and Second Level approver same 23607 23809 Please check the Self Appraisal details. 23810 First and Second Level approver same 23213 , Hi Ramakrishnan J, As discussed over the call, We have checked and corrected the data for the mentioned employee. Please check and confirm. |
[ITHDTicket#202106071036] (Ticket Closed - [I [...]) |
[ITHDTicket#202106071036] (Ticket Closed - [I [...])
Dear Adrenalin eSystems LTD
Your Ticket has been closed successfully!
I am setting this ticket to "Closed" status for now. However please bear in
mind that you are always welcome to open a new case should any further
assistance is needed at a later time.
*** Please do not reply to this email unless the problem is not resolved ***
Thank you.
IT Helpdesk
Email: ITHelpdesk@transmaldivian.com
Website: [1]http://ithelpdesk.transmaldivian.com
Extension : 111
External DID : +960 3305111
Escalation : 200
You wrote:
> Dear IT Helpdesk (TMAITHelpdesk), Your ticket - [ITHDTicket#202106021036] RE:
> Ticket
> [14332] - Shift R [...] - has been closed. We hope that the ticket was
> resolved to
> your satisfaction. If you feel that the ticket should not be closed or if the
> ticket
> has not been resolved, please reply to this email. Sincerely, Adrenalin
> Support Team
> [2]https://myadrenalincare.freshdesk.com/helpdesk/tickets/14416
[1] http://ithelpdesk.transmaldivian.com
[2] https://myadrenalincare.freshdesk.com/helpdesk/tickets/14416
| duplicate emails | Product | Clarification | Fresh Desk | Application Access Management | null | null | null | Closed | Hi IT Helpdesk (TMAITHelpdesk), If you are sending the status in this email. It will convert as a ticket. Hence we are closing this email. Regards, Srujana.M |
Goals approved but Appraisal form not reflecting | Dear Team/Dhivya, Please check for ECN : 96944 Though Appraisal is reflecting in approver's tray. Regards, Chaitali | clean up done since review uniq id was not available | Customization | Data Correction | Performance Management | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Based on the discussion with you yesterday, we understood that you will not be available in the 1st half. We will call and discuss with you in the 2nd half and help you in resolving the query raised on Self Appraisal. Thanks and Regards, Dhivya . V, Hi Rinoy Sebastin, The Self Appraisal form of the respective employee is open, please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V, Hi Dhivya, 1 more issue for ECN : R17202 Please check and confirm. Regards, Chaitali, Hi Rinoy Sebastin, As discussed over the call, there is a difference between Review unique between trans and review table and hence the discrepancy. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V |
Leave cancel not happening 29th april to 17th May | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Leave cancel not happening from 29th April to 17th May for the below employee.
COR4447 ^ Jasneet Sadana
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
Andheri East, Mumbai, 400099
Privileged/Confidential Information may be contained in this message. If you are
not the addressee indicated in this message (or responsible for delivery of the
message to such person), you may not copy or deliver this message to anyone. In
such case, you should destroy this message and kindly notify the sender by reply
email. Please advise immediately if you or your employer does not consent to email
for messages of this kind. Opinions, conclusions and other information in this
message that do not relate to the official business of Group M Worldwide LLC and/or
other members of the GroupM group of companies shall be understood as neither given
nor endorsed by it. GroupM is the global media investment management arm of WPP.
For more information on our business ethical standards and Corporate Responsibility
policies please refer to WPP's website at http://www.wpp.com/WPP/About/
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Clarification on Pending Transaction | Product | Clarification | Leave Management | Application Access Management | null | null | null | Closed | Hi Rishi Ranka, Please connect on below link to check on why the Leave cancel is not happening for the employee. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Joined
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar,
Andheri East, Mumbai, 400099
, Hi Rishi Ranka, As discussed, for the said employee Leave Partial cancellation was already raised and was pending for approval, we have now approved the same and the transaction was successful. Best Regards, Wasim Khan Product Support Adrenalin eSystems Limited #06th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai –600 130, INDIA Email: wasim.khan@myadrenalin.com | Ph: 044-30247474 |
Updated Action type and reason require to be replaced with original one. | Dear Gowtham,
We have done an employee data update activity on 19-May-2021 evening. There we also have updated Action type and reason. Now HR wants that
Updated Action type and reason require to be replaced with original one.
As they can face issue in MIS to identify the action type and reason to report management.
Please help for the same.
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT No. 31,
Village Elthan, Kalwa Industrial Estate, Thane-Belapur Road,
Airoli, Navi Mumbai 400 708.
Tel +91 22 6114 8181 | Ext. 8811 | Fax +91 22 6114 8282 | Web www.tce.co.in<http://www.tce.co.in/>
---------------------------------------------------------------------------------------------------------- Information transmitted by this E-MAIL is intended only for the use of the addressee(s) and contains information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient or it appears that this mail has been forwarded to you without proper authority, you are notified that any use or dissemination and or copying of this email in any manner is strictly prohibited and you are requested to delete this e-mail immediately. Communicating through e-mail is not secure and capable of interception and delays. Any one communicating with TATA Consulting Engineers Ltd., and / or its subsidiaries or associates or group companies by e-mail accepts the risks involved and their consequences. While this e-mail has been checked for all known viruses, the addressee should also scan for viruses and notify the originator of e-mail. ---------------------------------------------------------------------------------------------------------
| Suggested Data upload to update the action reason and reason of the last movement record | Product | Clarification | Employee Movement | Employee Information | null | null | null | Resolved | Hi Vinay Singh, With reference to our discussion,please make use of employee basic Info update data upload to make necessary changes to the existing record of the employees,also please keep update future effective record as Yes in the upload. The effective from date shall be the existing date in the employment details latest record as showcased earlier. Regards Wasim, Hi Washim,
Our process team require that
* Replace overwritten
* Action Type and'
* Action Reason
With old one one. The entry will remain as it is.
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT No. 31,
Village Elthan, Kalwa Industrial Estate, Thane-Belapur Road,
Airoli, Navi Mumbai 400 708.
Tel +91 22 6114 8181 | Ext. 8811 | Fax +91 22 6114 8282 | Web www.tce.co.in<http://www.tce.co.in/>
, Hi Vinay Singh, Please make use of 'Employee Basic Info Update' to over write the wrong Action and Action Reason data which was uploaded,Enter the Existing effective from date and upload the data ,the wrong entries will get over written with the newly provided correct Action and Action Reason. Regards Wasim, Dear Mr. Wasim,
How could we found Last correct Action and Action Reason. Which was there in system before our data update(by upload template - Employee Basic Info Update.
Because It was bulk update for all employee we need you help to complete it.
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT No. 31,
Village Elthan, Kalwa Industrial Estate, Thane-Belapur Road,
Airoli, Navi Mumbai 400 708.
Tel +91 22 6114 8181 | Ext. 8811 | Fax +91 22 6114 8282 | Web www.tce.co.in<http://www.tce.co.in/>
, Hi Vinay Singh, Please be informed,the Last correct Action and Action Reason. Which was there in system before your data update(by upload template - Employee Basic Info Update.,could be found in 'Employee Transfer' table which was showcased earlier. You ]can fetch all details from the mentioned table and do the upload to rectify the data using 'Employee basic Info Update' upload. Regards Wasim, Dear Mr. Wasim,
It was bulk update for all employee we need you help to complete it.
Please schedule a meeting at 18:00 PM to do it.
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT No. 31,
Village Elthan, Kalwa Industrial Estate, Thane-Belapur Road,
Airoli, Navi Mumbai 400 708.
Tel +91 22 6114 8181 | Ext. 8811 | Fax +91 22 6114 8282 | Web www.tce.co.in<http://www.tce.co.in/>
, Hi Vinay Singh, We will connect by 1500 hrs to provide the last action reason and reason before the wrong upload from backend ,post which you can proceed with upload activity with correct data. We have scheduled activity today after 1600 hrs hence we will not be able to connect at 1800 hrs. Regards Wasim
Best Regards, Wasim Khan Product Support Adrenalin eSystems Limited #06th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai –600 130, INDIA Email: wasim.khan@myadrenalin.com | Ph: 044-30247474 , Hi Vinay Singh, Please connect on below Link to provide the necessary data for upload. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim Best Regards, Wasim Khan Product Support Adrenalin eSystems Limited #06th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai –600 130, INDIA Email: wasim.khan@myadrenalin.com | Ph: 044-30247474 , Hi Vinay Singh, Please note ,we have been trying you on 9029124598 but the number is switched ,please join the connection as we have scheduled activity post 4PM https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Best Regards, Wasim Khan Product Support Adrenalin eSystems Limited #06th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai –600 130, INDIA Email: wasim.khan@myadrenalin.com | Ph: 044-30247474 , Dear Wasim Ji,
Can we join now. I was out due to major issue in my mobile. It was about to blast.
I just get it done some how.
So please confirm can we join on same link or you will send new one.
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT No. 31,
Village Elthan, Kalwa Industrial Estate, Thane-Belapur Road,
Airoli, Navi Mumbai 400 708.
Tel +91 22 6114 8181 | Ext. 8811 | Fax +91 22 6114 8282 | Web www.tce.co.in<http://www.tce.co.in/>
, Hi Vinay Singh, Please connect on below link to provide you the necessary data for upload. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Best Regards, Wasim Khan Product Support Adrenalin eSystems Limited #06th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai –600 130, INDIA Email: wasim.khan@myadrenalin.com | Ph: 044-30247474 , Hi,
Please find here with Team viewer details
106 806 230
h2tx25
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT No. 31,
Village Elthan, Kalwa Industrial Estate, Thane-Belapur Road,
Airoli, Navi Mumbai 400 708.
Tel +91 22 6114 8181 | Ext. 8811 | Fax +91 22 6114 8282 | Web www.tce.co.in<http://www.tce.co.in/>
, Hi,
You may call me on
8976039210
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT No. 31,
Village Elthan, Kalwa Industrial Estate, Thane-Belapur Road,
Airoli, Navi Mumbai 400 708.
Tel +91 22 6114 8181 | Ext. 8811 | Fax +91 22 6114 8282 | Web www.tce.co.in<http://www.tce.co.in/>
, Hi Vinay Singh, Please connect on below link to provide the necessary data. https://us02web.zoom.us/j/3963544585?pwd=ZkNMVHdJTzJjTEhYNTdpYmNlRzhBZz09 Best Regards, Wasim Khan Product Support Adrenalin eSystems Limited #06th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai –600 130, INDIA Email: wasim.khan@myadrenalin.com | Ph: 044-30247474 , Hi Vinay Singh, With reference to our discussion and the View provided by Gowtham now you have the required data to pull the correct Action type and action reason prior to the upload and the same has been confirmed from your end. Best Regards, Wasim Khan Product Support Adrenalin eSystems Limited #06th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai –600 130, INDIA Email: wasim.khan@myadrenalin.com | Ph: 044-30247474 |
Unable to uplaod the bank account |
Hi,
Please check the error.
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:image092cc4.JPG@5ba02f59.43aabc85]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001, India
www.himatsingka.com<http://www.himatsingka.com>
| Inactive employee bank details has been corrected | Product | Service Request | PIMS | Employee Information | null | null | null | Closed | Hi Pradeepa C T, We have checked, the below-mentioned account number is eligible for active employees. Please check. EMP_STAFFID EMP_BANKNAME EMP_ACCOUNTNO HF02971 HDFC Bank 50100413159865 HL26452 Kotak Bank 1815145962 The remaining employee's bank details have been removed. Please check and revert for any further clarifications. Regards, Srujana.M |
Changing the email-id for an employee | 1)Kindly change the email-id of Mr. Arun Raste , Emp_code- 1145 to arun.raste@ncdex.com. 2)Kindly change the email id of Srinivasarao Adapala, from srinivasarao.adapala@ncdex.com to adapala.rao@ncdex.com | mail id change | Product | Data Correction | Admin Module | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles: "[\"44001781749\", \"44002202084\"]"
referrer: https://myadrenalincare.freshdesk.com/support/solutions/articles/44002202084-employee-creation, Resolved. Thanks
<https://www.youtube.com/user/trustncdex> <https://twitter.com/ncdex>
<https://www.linkedin.com/company/27547/>
<https://www.facebook.com/TrustNCDEX/>
Ruchira More
Consultant
[image: agridex_logo]
National Commodity & Derivatives Exchange Limited
<#SignatureSanitizer_SafeHtmlFilter_>
+91 9930984824 <#SignatureSanitizer_SafeHtmlFilter_>
+91 22 66406575 <#SignatureSanitizer_SafeHtmlFilter_>
human.resources@ncdex.com
<https://mail.google.com/mail/?view=cm&fs=1&to=human.resources@ncdex.com>/
askus@ncdex.com
<https://mail.google.com/mail/?view=cm&fs=1&to=askus@ncdex.com>
Toll-free number 1800 266 2339 / 1800 103 4861
<#SignatureSanitizer_SafeHtmlFilter_>
On Tue, Jun 8, 2021 at 10:50 AM Adrenalin eSystems LTD <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Dear Ruchira More,
>
> Our Support Rep has indicated that your ticket has been Resolved.
>
> If you believe that the ticket has not been resolved, please reply to this
> email to automatically reopen the ticket.
> If there is no response from you, we will assume that the ticket has been
> resolved and the ticket will be automatically closed after 15 days.
>
> Sincerely,
> AdrenalinSupport Team
> https://myadrenalincare.freshdesk.com/helpdesk/tickets/14655
>
> 14655:1025874
>
--
Experience *'tick-by-tick*' broadcast on NCDEX's NextGen trading
platform. **www.ncdex.com <http://www.ncdex.com/>**
*Tweet: @ncdex,
Facebook: TrustNCDEX, Youtube: NCDEX Ltd.*
**
*Disclaimer:*
*This email
and any and all attachment/s hereto are intended solely for the
addressee/s, are strictly confidential and may be privileged. If you are
not the intended recipient, any reading, dissemination, copying or any
other use of this e-mail and the attachment/s is prohibited. If you have
received this email in error, please notify the sender immediately by email
and also permanently delete the email. Copyright reserved.*
*All
communications, incoming and outgoing, may be recorded and are monitored
for legitimate business purposes. NCDEX is not responsible for any damage
caused by virus or alteration of the e-mail or the accompanying
attachment/s by a third party or otherwise. NCDEX disclaims all liability
for any loss or damage whatsoever arising out of or resulting from the
receipt, use, transmission or interruption of this email. Any views or
opinions expressed in this email are those of the author only.*
|
RE: Forms pending for approval - Emp Id 01472 | Dear Nainesh,
We have corrected the same for the mentioned ID as well as your ID. Kindly check and let us know the feedback.
Regards,
Jayakrishnan.N
Product Support
From: Nainesh Shah <nainesh@lotus-holdings.com>
Sent: 07 June 2021 12:35 PM
To: Jayakrishnan N <Jayakrishnan.N@myadrenalin.com>
Subject: Forms pending for approval - Emp Id 01472
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay,
There are only 7 Performance Appraisal form pending for approval under emp id 01427 but it shows that there are 13, please check and correct.
[cid:image001.jpg@01D75BCD.29BB8F20]
I too have similar issue, please rectify mine as well.
Regards,
Nainesh
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Count mismatch in formtrans. | Product | Data Correction | Admin Module | Employee Information | null | null | null | Resolved | null |
Employee_Basic_Info_update (14).xls | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
I am getting an upload error when I am trying to upload Original hire date of employees it is giving me an error Invalid effective date.
Thanks
Rishi Ranka
Privileged/Confidential Information may be contained in this message. If you are
not the addressee indicated in this message (or responsible for delivery of the
message to such person), you may not copy or deliver this message to anyone. In
such case, you should destroy this message and kindly notify the sender by reply
email. Please advise immediately if you or your employer does not consent to email
for messages of this kind. Opinions, conclusions and other information in this
message that do not relate to the official business of Group M Worldwide LLC and/or
other members of the GroupM group of companies shall be understood as neither given
nor endorsed by it. GroupM is the global media investment management arm of WPP.
For more information on our business ethical standards and Corporate Responsibility
policies please refer to WPP's website at http://www.wpp.com/WPP/About/
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Clarification on Upload | Product | Clarification | Employee Creation | Employee Information | null | null | null | Closed | Hi Rishi Ranka, Please be informed, Effective from date should be the existing date of the latest record in 'Employment Details Form', Employee Basic Info upload is to update the existing records in the system of an employee, hence the system expects the existing Effective date that is already updated in the system Regards Wasim |
FW: Query - Adhoc Asset Relocation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
One of my location admin is not able to access the employees in adhoc asset allocation page in Asset module. User details are mentioned below.
Uid – 21220784
Pd- Vikram@12
From: vikram <vikramrathod@vadilalgroup.com>
Sent: Monday, June 7, 2021 5:11 PM
To: sasmitamishra@vadilalgroup.com
Cc: 'ravi srivastava' <ravi@vadilalgroup.com>; 'Sunil Pagar Sir' <sunilpagar@vadilalgroup.com>
Subject: Re: Query - Adhoc Asset Relocation
Dear Sasmita,
As discussed, still not showing in system.
Regards,
Vikramsingh Rathod
Vadilal Enterprises Ltd.
Mob. 7572909333
From: sasmitamishra@vadilalgroup.com <mailto:sasmitamishra@vadilalgroup.com>
Sent: Monday, June 7, 2021 4:53 PM
To: 'vikram'
Cc: 'ravi srivastava' ; 'Sunil Pagar Sir'
Subject: RE: Query - Adhoc Asset Relocation
Dear Vikram,
I checked it at our end and employees are showing. Please mention direct employee name in the field. Don’t mention @@ so that you will get the list.
Screenshot is as follows. Still You are not getting, than please share your login details for a cross check.
Regards
Sasmita
From: vikram <vikramrathod@vadilalgroup.com <mailto:vikramrathod@vadilalgroup.com> >
Sent: Thursday, June 3, 2021 4:35 PM
To: sasmitamishra@vadilalgroup.com <mailto:sasmitamishra@vadilalgroup.com>
Cc: ravi srivastava <ravi@vadilalgroup.com <mailto:ravi@vadilalgroup.com> >
Subject: Query - Adhoc Asset Relocation
Dear Sasmita,
IN Adhoc asset allocation in Adrenaline, no employee details is showing.
Regards,
Vikramsingh Rathod
Vadilal Enterprises Ltd.
Mob. 7572909333
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
| Module Rights query | Product | Clarification | Help Desk Management | Asset Tracking | null | null | null | Closed | Hi Sasmita Mishra, As reported query says, employee is not available in the asset allocation form, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Sasmita Mishra, During analysis, we observed that reported employee is belongs to the AssetAdmin Role. For the Admin Asset role "Asset" module has not mapped. Due to which employees are not loaded in the adhoc asset allcation. Now rights has been provided in the application. Kindly check the same and revert your feedback. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425 |
DOJ Change | DOJ change of F0664 to 3rd June 2021 Rehire case | Backend Update DOJ | Product | Data Correction | Employee Creation | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bijal M, With reference to our discussion,DOJ has been updated successfully, please check and confirm us. Regards Wasim |
Confirm Pay Process | Confirm Pay process is failed Screenshot is attached for your reference | removed the data from processed data | Product | Data Correction | Payroll Management | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We have taken the connectivity yesterday and observed that the scheduler got failed with the deadlock message, however the confirm process got completed. Hence we have done the required changes and updated you over the call. Thanks and Regards, Dhivya . V |
Issue in ESIC calculation in Settlement Processing | We found a scenario where ESI is calculated properly for an employee without INC component value. After adjusting INC component, the ESI value is not considering the INC value and hence calculating wrong ESI for the employee. Sample employee 40584. | changes done in pa_gp_presettlememt | Product | Patch Deployment | Payroll Management | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, We have shared the connectivity, request you to please join the same to analyze and update you on the concern raised on "ESIC calculation in Settlement". Thanks and Regards, Dhivya . V, Hi Vicky Shah, As discussed over the call and showcased over the session, the query on ESI calculation has been resolved. Please verify and let us know in case of any concerns. Thanks and Regards, Dhivya . V, Hi Dhivya, For employee "41977" there should not be any ESI since salary is in negative. However system is calculating 54.92 rupees of ESI for the employee, Hi Vicky Shah, The concern raised on Settlement calculation on ESI has been resolved through procedural fix. Please verify and let us know in case of any queries. Post analysis we understood that the employee last working date is 30th Jan 2020, however finally the salary data is processed on Feb 2021. Now during settlement when the team is trying to recover the amount the required components are getting displayed correctly in negative values however ESI is getting calculated additionally in positive. We identified that this is being an issue and addressed the same. Thanks and Regards, Dhivya . V, Again there is an issue in ESI calculation for another employee: 36421. ESI is calculating 0 instead of 146., Dear Vicky, We have shared the connectivity to resolve the concern raised on ESI calculation in Settlement. Request you to please join the same. Thanks and Regards, Dhivya . V, Dear Vicky, We identified the issue with reference to the issue an issue and addressed the same. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V, Dear Dhivya, Today a new issue occured after yesterday's changes. PF amount is calculating for thesame employee 36421 for which BASIC amount is zero., Dear Vicky, Regret for the inconvenience caused, Post addressing the issue now we have verified for two PF sample cases, please verify and reach us in case of any issues please. Note : As discussed over the call, we will streamline and track the procedure soon. Thanks and Regards, Dhivya . V, As discussed, for one employee 41831, Basic is 360 however PF is wrongly calculated as 1339, Dear Vicky, We have addressed the issue on Procedure. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V, Hi Dhivya, New case found, ESI is not getting calculated for this employee 39713, Dear Vicky, Request you to please join the connectivity shared to address the concern raised on ESI Calculation. Thanks and Regards, Dhivya . V, Dear Vicky, As discussed over the call, we have included the condition such that if ESI Gross is grater than 0 then value of ESI should be calculated. (Earlier it was Basic). Please verify for sample cases and let us know. Thanks and Regards, Dhivya . V, Dear Dhivya, Today one more case found where salary is zero or negative however ESI is getting calculated as 75 rupees. Employee 40117, Dear Vicky, Request your help on deploying the attached procedure in Live environment and process the settlement. Please verify and let us know if the issue still persists. Thanks and Regards, Dhivya . V, Dear Vicky, As discussed over the call, we have classified the cases into below two categories :- For only 1 employee, the ACESI gross was more than the limit 21,000 and hence the discrepancy. Remaining all the cases comes under the scenario where employee relieving date is prior to April, and if the ESI is not calculated on the previous months (in between months), then the ESI won’t be calculated in the settlement also, as per the functionality. Please verify and let us know your feedback. Tomorrow we will connect and work on the cases on PF. Thanks and Regards, Dhivya . V, Dear Vicky, As mentioned over the call, we are coordinating with our internal team to address the concerns raised on PF. We will discuss with the team and update you at the earliest. Thanks and Regards, Dhivya . V, Dear team, Request you to please verify PF for Settlement sample cases and let us know, as we have done few changes to address the issue raised on PF. Thanks and Regards, Dhivya . V, Dear Team, As mentioned in the previous update, our internal team is working on the PF Part, please provide us some more time, we will help you in addressing the same. Thanks and Regards, Dhivya . V, Dear Team, We have shared the scripts over the mail, and post conversation with you, we understood that the scripts has been deployed. Request you to please verify the settlement ESI calculation and let us know in case of any concerns. Thanks and Regards, Dhivya . V, We have received a case from HR team where ESI amount is still not calculating properly. Sample employee 36318 where ESI is calculated as 58 instead of 207, Dear Team, As discussed over the call and showcased over the session, the query raised on PF and ESI has been addressed, please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V, Hi Dhivya, There is one scenario in which ESIC amount is calculating wrong where salary is negative. Example 41045., Dear Vicky, Please provide us few minutes, post checking internally we will share the connectivity and help you in addressing the concern raised on ESI calculation in terms of negative salary Thanks and Regards, Dhivya . V, Dear Team, We had taken connectivity and done some analysis on the past two days. As discussed request you to please join the connectivity based on your timings to address the query on ESI calculation. Thanks and Regards, Dhivya . V, Dear Vicky, As discussed over the call, request you to please verify the ESI scenarios post deploying the procedure shared over the mail, please verify and let us know in case of any concerns. Thanks and Regards, Dhivya . V, Post deploying new procedure found that ESI value for negative salary scenario is coming properly as zero (Checked for employee code 41045).
However with this procedure,
1. ESI is not getting calculated for employees having positive salary and
2. ESI is getting calculated for employees with zero salary. (employee 44276)
Since procedure was impacting positive salary employees, we have rolled back the procedure to earlier state , Dear Vicky, As discussed over the call, we have verified for the 3 cases also, Negative and Positive Salary and Zero Salary post addressing this issue. Please verify from your end and let us know in case of any concerns. Thanks and Regards, Dhivya . V |
[ITHDTicket#202106071031] (Reminder for Ticke [...]) |
[ITHDTicket#202106071031] (Reminder for Ticke [...])
Dear Adrenalin eSystems LTD
Your Ticket has been closed successfully!
I am setting this ticket to "Closed" status for now. However please bear in
mind that you are always welcome to open a new case should any further
assistance is needed at a later time.
*** Please do not reply to this email unless the problem is not resolved ***
Thank you.
IT Helpdesk
Email: ITHelpdesk@transmaldivian.com
Website: [1]http://ithelpdesk.transmaldivian.com
Extension : 111
External DID : +960 3305111
Escalation : 200
You wrote:
> Dear IT Helpdesk (TMAITHelpdesk), Reminder for the Ticket ID [14416] which has
> status as Pending Customer. Please let us know your feedback on the same.
> Regards, Adrenalin Support
>
> Email secured by Check Point
[1] http://ithelpdesk.transmaldivian.com
| Duplicate emails | Product | Clarification | Fresh Desk | Setup HRMS | null | null | null | Closed | Hi IT Helpdesk (TMAITHelpdesk), If you are sending emails to this email id it will create duplicate mails. Hence we are closing duplicate emails. Regards, Srujana.M |
addition of few other expense category under misc form | Dear Team, As per our policy requirement we would like to add few more expenses category under misc form. This shall help us categories those expenses. We are looking to have addtion of below expenses apart misc category.. 1. Vaccine reimbursement 2. Nanny's expense reimbursement. 3. Covid related expenses. Conbect for any queries. Thanks, Rgds, Madan | guided to create claims through dynamic claim creation. | Product | Clarification | Claims & Reimbursement | Claims and Reimbursments | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, We will connect with you over the call to explain the process of creating claims. Thanks, Sumithra., Hi Madan Mohan, We have explained you the process of setting the declaration with option yes by selecting the master type and given yes option alone in formula manager form. Please reach us for further assistance. Thanks, Sumithra., Hi Madan Mohan, We request you to try creating the same in the live. You can reach me for any assitance or clarification while doing the set up in live. Thanks, Sumithra. |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.