subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Weekday Validation - LWD | Dear Team,
Can we setup weekday validation for LWD while resignation submitted.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Floor, Vipul Square
Sushant Lok, Phase 1, Gurgaon-122009
Contact: 8826554216
--
*************... | clarification given | Product | Configuration | Separation Management | Separation Management | null | null | null | Closed | Hi Palak sodhi, From the reported query, we understood that you need weekly off validation for LWD while submit the Record Resignation. Kindly navigate to 'Adrenalin Configuration Editor' and change the configuration of 'LWD_CONF' as yes to restrict the same. We have attached the screenshot for your reference. Ple... |
Disconnect in Self Appraisal weightage | Dear Srujana, Please check , there is disconnect in Self appraisal form showing weightage as 95% , wherein goals are approved correctly. Please check and assist accordingly. Regards, Chaitali | Goals has been corrected | Product | Service Request | Performance Management | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/search?term=38345, Hi Rinoy Sebastin, As discussed over the call, we have rectified the below-reproted scenario. Request... |
Monthly Promotion Old lette | Team, The old monthly Promotional letter is getting trigger. | Document designer letter head changes. | Customization | Data Correction | PIMS | Letter Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Siddarth Tyagi, Please share us in details to check the issue for better understanding. Please shar... |
BLR-LOP days need to be add for left employee | Hi Team for one left employee 19 days LOP need to be add from backend for April 2021 month , please do the needful Emp Id : ECWBLR01828 Month : April 2021 Days : 19 | Clarification provided for LOP update for resigned employees | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, From the above description, we understood that LOP needs to add for the month of April 2021... |
Not able to view Dilip sir misc claim | Dear Team, We had submitted claims of employee code- 21001, but same is not visible in claims requested by me or workflow. Apart there is no workflow for him which supposed to be dummy ID of Nishith sir Thanks, Rgds, Madan | grade of reporting manager not mapped | Product | Clarification | Claims & Reimbursement | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, As per our discussion , we got to know that an hrhod01 id was previously set for approval and now... |
Re: Goals Setting raised by MANALO, LICERIA ANGELI R. for the calendar 2021 has been Rejected |
Hi Ms. Angel,
Apologies fot the late reply. Will report why the upper left status message
does not matched with the status from the grid.
But it is still pending with your IS. Please advise her to reject your
goals so you can edit it.
Thanks,
Beth
-------- Original Message --------
From: "Liceri... | Clarification Neeeded | Product | Clarification | Performance Management | Goal Tracking | null | null | null | Closed | Hi Lilibeth P. Nayve, As per checking we see that your internal mail thread has been created as a ticket since you added the ‘myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com’ id in the CC. Kindly revert us if there is any support needed on the concern else you can close this ticket. NOTE: If you add the... |
Survey Test | Survey rating check | test | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rumana Nasreen Akbar Ali, Test |
LEAVE: INCOMPLETE EMAIL NOTIFICATION | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi, Priyah.
May we know why employees and tenured faculty did not receive standard email notification for Leave Credit last June 1, 2021?
In my case... | Configuration | Product | Configuration | null | Time & Attendance Management | null | null | null | Closed | Hi MARY JANE JOSEF TENORIO, Apologies this is configuration miss in email, we have changed it now. Next year all employees will receive all leave credit details. Thanks for bringing to our notice. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com |
CTC Upload | We have uploaded CTC of a few employees via CTC upload option, out of which after successfully upload the system is not reflecting uploaded CTC value in salary entry and in Salary details form for emp id 1104021. Contact: 9016652265 | we have found that "Status" not updated in HRPAY_TEMP_COMPUTATION_FINAL table hence the records not shown in the "Salary Entry" form for the given employees.
We have updated the status then the given employee CTC displayed in the "Salary Entry" form. | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Imran Mansuri, Based on your mail we understood that the new CTC not reflected for settlement employees.... |
Clearance | Hi Sir, Based on the instructions yesterday regarding processing of clearance of employee we need to tag Pay Process "YES" and Salary Hold "YES" in order to compute. However for previous payroll cut off we usually tag Pay Process "NO" and Salary Hold "YES". Do i need to update the Pay Process to "YES" in order to ... | Clarification Provided | Product | Clarification | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Racquel A. Reyes, To hold the salary for an employee, the below steps are to be followed. 1). Update t... |
Fwd: Telephone reimbursement | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
The below associate telephone annual eligible is 10k ,per month 833 and for
this 3 month his eligibility is 2500. However the system shows on... | Fixed the issue Updatereimbursmenteligibilty SP | Product | Patch Deployment | Payroll Management | Claims and Reimbursments | null | null | null | Closed | Hi payroll helpdesk, We are checking the reported concern regard to reimbursement balance query with our internal team and we will update you the status shortly.
Regards,
Jayakrishnan. N
Product Support, Dear Jayasurya, As disucssed the issue has been addressed by our product tea... |
Please change the " Approved on date" of the attached list of employees | Please change the " Approved on date" of the attached list of employees INES00388037 VARSHA LEYA MATHEW 9072604064 | approved_on date change from the backend | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, We will change the attached list of employees approved on the date and update the status to you., Hi ... |
Leave Balance Report | Dear Greeshma,
Please provide leave balance report as on date.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Floor, Vipul Square
Sushant Lok, Phase 1, Gurgaon-122009
Contact: 8826554216
--
******************************... | report provided | Product | Service Request | null | Employee Reports | null | null | null | Closed | Hi Palak sodhi, We have attached the leave balance report for your reference. Please check the same and feel free to reach us for further clarification. Thanks & Regards, Greeshma |
leave balance adjustment | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team Adrenalin,
I was trying to upload leave credits for vacation and sick leave but I encountered this error:
[cid:image002.png@01D7594C.5AC33C9... | clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi VIVIAN SALVADOR, Employee is not confirmed , VL and SL leave type is eligible for Conformed employee. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, yes but I was able to add leave credits to 2 new hires who are on prob... |
Shift Roster | Please rerun shift roster for May 17 and 19 for employee 21050203 | Service request | Product | Data Correction | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Racquel A. Reyes, As per request, we have done needful via backend. Please check & confirm. Regar... |
Attendance Calendar | Hi, Please see below details for update of attendance calendar of employee 1102144245. May 2, 2021 - Weekly Off May 8, 2021 - Weekly Off May 9, 2021- Weekly Off May 13, 2021-Holiday May 15, 2021- Weekly Off Thank you. | Clarification | Product | Configuration | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14522, Hi Charisse Jane Abad, Upon checking employee... |
Payroll process for Monthly Wage Earner not processing | Hi, Please check why the Payroll Process (Semi Pay Process_PHL) for Monthly wage employee is not processing. Salary Register Result is 0 employees after the completion of the pay process. | Clarification | Product | Configuration | Payroll Management | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sharon Ang, Kindly share any sample employee code who is facing this concern, to verify further on this conc... |
Able to MArk the Attendance from home | Hello Alex, Please check the user are able to mark the attendance from the Home which is not acceptable | Sandil has done changes in the config. | Product | Clarification | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Siddarth Tyagi, As discussed with sandil, the Issue has been resolved. Please check Thanks & Reg... |
Employee Resignation Notification | Please help resignation email notification to be coppied to below email ids arpita.ap@mistralsolutions.com helpdesk@mistralsolutions.com Best Regards Mitrapal R B | Workflow configuration explained | Product | Configuration | Separation Management | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14528, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/571390745 ... |
User 1042 is unable login from Mobile App. | Request you to support the user is unable login throw mobile app. Employee Code - 1042 Employee Name - Gurbhej Singh Mobile No. - 7358834111 | clarification provided | Product | Configuration | Mobile Application | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Upendran A, As discussed with the reported employee (1042) , we can understand that unable to get location whil... |
Comp off leaves approval related | Hi Team, Comp Off Leaves approved by me are not reflecting in my Reportees balance Best Regards Mitrapal R B | Input query is wrong | Product | Data Correction | Leave Management | Absence | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, For the reported query, we will schedule the session at 11:00 AM and work on the Comp Off credit... |
Kindly create appraisal calendar 2021-2022 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Sumithra,
Kindly create appraisal calendar 2021-2022. Please check with Shagufta whether calendar is to be created in UAT or Live.
Thanks & Regards... | pms calendar set up done | Product | Service Request | Performance Management | Calendar Setup | null | null | null | Closed | Hi Shweta Ghule Shankarrao, Your number is busy. Please call us back to discuss on this. Thanks, Sumithra., Hi Pranav, As discussed over the call in the morning, we are trying to reach you to connect through MS teams at 12.35 pm. The call was left unanswered while reaching through mobile at 7506446576. ... |
Fwd: EP category details | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
We have enclosed the EP category details which have been received from the
PCS team.
The EP category have been tagged with Project/Cost co... | Backend report extraction | Product | Service Request | PIMS | Job Data | null | null | null | Closed | Hi Balaji Damodaran, As disucssed attached the data which we received from PCS team with EP category. Kindly validate the same and let us if there is any discrepancies on the data. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
Self Appraisal - Harish | E.Code 23720 self appraisal was submitted the same is not viewable to his line manager 23509. refer the screenshot error attached | Done the changes. | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramakrishnan J, Based on your request we have checked and found that the review id was not updated for the men... |
Re: Reg. Adrenaline Error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
Gayathri is getting the below error, while shortlisting candidate for MPR.
Please resolve the same.
Thanks
Balaji.Damodaran | Human Res... | Clarification Provided | Product | Clarification | null | Offer Management | null | null | null | Closed | Hi Balaji Damodaran, We have asked Gayathri to create a new candidate and let us know if she still receives the error. Regards, Jayakrishnan. N Product Support |
Error in Attendance | Request your support for Correcting the Error of the Employee.. | Done the correction. | Product | Data Correction | Attendance Management | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, There are unprocessed Attendance records... Please do the needful, Hi Praveen Kumar S, As requested we will che... |
For Back End Update | Hi, Please find attached file for back end update. Thank you. | Updated | Product | Data Correction | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Charisse Jane Abad, As mentioned, we have updated t... |
Attrition Analysis | I just want to ask if Attrition Analysis have cut off period? Because we can only select it like this 2019 - 2020 or 2020-2021. How does the system select the resignations included in that period? Does this mean that when I selected 2020-2021, all resignations in that specific year will be counted? Also, in Attriti... | Clarification | Product | Clarification | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles: "[\"44001782154\"]"
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Emacil Deocampo, IF its IREPORT, there is option to select Between range and if it MIS report and that... |
Attendance | Please rerun undertime and tardiness for May 20, 21 and 25. | Query run | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Racquel A. Reyes, As requested we have executed the Undertime and Tardiness Scheduler. Thanks and... |
Pension Wages Issue | Hi, Please check attached employee Pension and EDLI wages and resolve the issue. | [PA_SP_PF_ARREARS] change | Product | Patch Deployment | Payroll Management | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Amit Bhagat, Request you to share your Anydesk number and showcase the reported pension wages issue to check th... |
Resignation flow | Hello team, If an employee raises the resignation notification should trigger to hrteam, level1, and level2 approver. Please let me if you have any questions. Thanks, Varun | Done the changes. | Product | Configuration | Admin Module | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and done the changes from our end. Please check for new transacti... |
Payslip should available in mobileapp as like web for download | Dear Team, With reference to the above cited subject, this is to inform you that most of our employees are paramedical staff & drivers and most of them don't have desktop/laptops for downloading payslips every month, they are simply calling for payslips, so we request you to provide an option to download payslips f... | requested to use Letter viewer in Mobile to dowload payslip | Product | Clarification | Payroll Management | Payslip Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14571, Hi M Narender, As per the we have understood that employee payslip need to view in mobile . Kohima Gopi... |
Tax Declaration Issues | In the tax declaration, Income from the previous employer not reflected, and those who joined in FY2021 their income from previous employer income has been added in FY2122 tax sheet .it has to be removed and has to be enable the option to provide the declaration who joined in FY2122. | Provided the clarification | Product | Clarification | Payroll Management | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramesh A, The income from the previous employer column will enable only for new joiners, Please check and confi... |
Annexure 2 | Dear Srujana,
Below employee’s below details not showing under Annexure 2 report. Please check.
PT
STANDARDDEDUCTIONS
PREVEMPLOYER_PT
SEC16_EXEMPT
EMPLOYEE CODE
NAME
6028
Prabhakar Hegde
6086
Madhusudana Rao
6201
Veerendra J
6214
Nagaraja R
6256
Gireesha K M
6297
... | the below-reported employees belong to New tax regime. Hence you are unable to view the PT and section 16 exemption | Product | Clarification | Payroll Management | eTDS | null | null | null | Closed | Hi Pradeepa C T, As discussed over the call, the below-reported employees belong to New tax regime. Hence you are unable to view the PT and section 16 exemption. Also the same has been confirmed by your end. Hence we are updating the ticket status as pending csutomer. |
Tax Regime report | Dear Srujana
Can you please provide me all the employees status under HMS, whether old tax regime or new tax regime as on 31/03/2021.
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:image6f8568.JPG@6fde610b.4c88a4cd]<https://hi... | INCOME TAX REGIME REPORT | Product | Clarification | Payroll Management | Tax | null | null | null | Closed | Hi Pradeepa C T, As we understood from the above description, you need an income tax regime submitted employee. Please find the attached file and revert for any further clarifications. Regards, Srujana.M |
Scheduler Run issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
I have noticed that, few employees 29th May 21 showing blank due to scheduler run issue.
Please check from your end...
Regar... | Backend Scheduler executed | Product | Service Request | Admin Module | Setup HRMS | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
I have noticed that, few employees 29th May 21 showing blank due to scheduler run issue.
Please check from your end...
Regar... |
F&F settled employee not appearing in settlement register | We have confirmed 511586 employee F&F in May 2021 and same is reflecting in confirmed tab in settlement, but the employee is not reflecting in settlement register. Kindly check and confirm 511586 - Vishal Kukkar | Clarification provided | Product | Clarification | Payroll Management | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, Based on the below mail we understood that F&F settled employee not appearing... |
Leave Adjustment - Error | Dear Concern
Unable to adjust leave for below mentioned employee.
Employee Number
Leave Type
Balance As on Date
Balance
Transaction Type
Reason
K2890
CL
31-May-2021
4
BAD
May-21 Adjustment
Please check.
With Best Regards,
Vikas Kumar... | Leave balance mismatch | Product | Data Correction | Leave Management | Absence | null | null | null | Closed | Hi Vikas Kumar, As disucssed we are working on the reported query on leave balance issue and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Vikas Kumar, The issue has been resolved with regard to below mentioned employee. Kindly check and let us know the feedback. ... |
Recall: Employee creation - Error | Vikas Kumar would like to recall the message, "Employee creation - Error".
| Duplicate ticket ticket of 14578. | Product | Clarification | Leave Management | Absence | null | null | null | Closed | Hi Vikas Kumar, As discussed we undersrood that its a duplicate ticket ticket of 14578. Hence we can track the issue on the same ticket. Regards, Jayakrishnan. N Product Support |
Employee creation - Error | Dear Concern
Unable to adjust leave for below mentioned employee.
Employee Number
Leave Type
Balance As on Date
Balance
Transaction Type
Reason
K2890
CL
31-May-2021
4
BAD
May-21 Adjustment
Please check.
With Best Regards,
Vikas Kumar... | Duplicate ticket ticket of 14578. | Product | Clarification | Leave Management | Absence | null | null | null | Closed | Hi Vikas Kumar, As discussed we undersrood that its a duplicate ticket ticket of 14578. Hence we can track the issue on the same ticket. Regards, Jayakrishnan. N Product Support |
Tax Sheet Error | below employees Tax computation sheet is not showing Leave encashment for exemption head
013212
Ajay
Kumar Sharma
900539
Praveen | PA_TAX_LEAVEENCASH_EXEMPT fix | Product | Patch Deployment | Payroll Management | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ekta, We will check the existing leave encashment component settings and update the status for you., Hi Ekta, ... |
Ethnic Code is not reflecting in Employee Details Report | Ethnic Code is not reflecting in Employees Details Report. Regards, Rajan Thakar 9909006390 | MIS report could not be altered. created ireporter for the same. | Product | Clarification | Admin Module | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajan Thakar, Please join us in the below link: https://fastsupport.gotoassist.com/813318251 Thanks, Sumi... |
KRA upload - Error | Hi, when we tried to upload the data in PMS goals, it showed as success but its not able to view in front end. Thanks Karthik | given sheet uploaded | Product | Clarification | Performance Management | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: , Hi Karthik Sivakumar, We tried to contact you, during a check, we have found that the given goals of employee (TG3499) are uploaded in the system, and the same refl... |
URL change request | Dear Team, As mentioned above, we request you to pls change the name of company in URL from Apollolife to urlife, find below the details. Present URL: https://hrms.apollolife.com/adrenalin To be changed: https://hrms.urlife.co.in/adrenalin Regards Narender 9010462243 | URL need to be launched in internet | Product | Clarification | Admin Module | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi M Narender, As per the query ,We have understood that need to change the Application URL is changed . Firs... |
RE: Adrenalin | CSP to Fresh Desk - New ticketing tool | Give the user id and password.
Regards,
Jothikumar A
From: Raghu Thangaraj <Raghu.T@myadrenalin.com>
Sent: Thursday, June 3, 2021 7:52 PM
To: Jothi Kumar <jothi.kumar@bray.com>
Subject: Fw: Adrenalin | CSP to Fresh Desk - New ticketing tool
Hi Jothi,
FYI
Regards,
Raghu Thangaraj
Producti... | password reset done | Product | Clarification | Fresh Desk | Application Access Management | null | null | null | Closed | Hi JOTHIKUMAR A, As discussed, we will share the credentials once the password reset done on our end. Regards Raghu.T, Hi JOTHIKUMAR A, As discussed, based on your request, we have reset your password for the Fresh Desk portal. Support Url : https://myadrenalincare.freshdesk.com User ID: Your email ID ... |
reports on our version of Adrenalin | Hello 1) What should be the role/group mapping to be able to access reports? 2) We are interested in the following:
Ability to see employee record/master file (e.g. basic info like date hired/left, school, course, age, etc) Ability to encode notes e.g. good work/commendation, incident report what are built... | Clarification Provided | Product | Clarification | Admin Module | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles: "[\"44002028040\", \"44001782156\"]"
referrer: https://myadrenalincare.freshdesk.com/support/discussions, Hi Pearlie Chua, We will check with the details internally and w... |
RE: Niels Ward Bormans has raised loan request for Sneha Inderchand Kothari. The Request is pending for approval to Ragheb Abo Kamiel. | Dear Saravanan,
Can you investigate this case asap? It gives an impression that the CEO has raised the loan for Sneha. Please revert to us with your findings.
Sent from handphone, please excuse typo errors.
[cid:storage_emulated_0__EmailTempImage_2_TempSignature_signature_Emailer_signature_band_jpg_158407... | Clarification | Product | Clarification | Performance Management | Performance Management | null | null | null | Closed | null |
FW: GTI April 2021, May 2021 |
Dear Mani,
Air Ticket accrual not calculated for Ajmal Khan (1187) and Haider (1286) and Kartik (5671) in GTI JV please assist.
[cid:image470f49.PNG@7394ab79.4f8e5f2d]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image597fb0.PNG@88993068.4fa494bc]<https://www.link... | Data correction | Customization | Service Request | Payroll Management | Salary | null | null | null | Closed | Hi Elton, We are working on the below point and share you the updates. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadrenalin.com | L: 044-302... |
Leave records | Dear Team, Would like to know if its possible to track an approved leave in the system using the IP address? | data provided as requested | Product | Data Correction | PIMS | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sheralyn Racheal Ireland, Kindly join this session https://fastsupport.gotoassist.com/205120022 Reg... |
Self Appraisal - Approval Issues | In below employees self appraisal after 1st level of Approval the same directly goes to 3rd level, Skipping the 2nd level. Pls resolve 23819 ^ Dibyendu Das 23822 ^ Prithiviraj D 23809 ^ Manish Shaw 23825 ^ Biren Jayasukhbhai Patel 23823 ^ Tamizhvanan S 23828 ^ Suhail Ahamed 23820 ^ Vikas Chandra Tripathi 23... | Done the changes. | Product | Data Correction | Performance Management | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, 23817 ^ Bijay Prasad Ghaur, Hi Ramakrishnan J, We have already informed if the level Matix manager 3 has not mapp... |
[ITHDTicket#202106071036] (Ticket Closed - [I [...]) |
[ITHDTicket#202106071036] (Ticket Closed - [I [...])
Dear Adrenalin eSystems LTD
Your Ticket has been closed successfully!
I am setting this ticket to "Closed" status for now. However please bear in
mind that you are always welcome to open a new case should any further
assistance is needed at a lat... | duplicate emails | Product | Clarification | Fresh Desk | Application Access Management | null | null | null | Closed | Hi IT Helpdesk (TMAITHelpdesk), If you are sending the status in this email. It will convert as a ticket. Hence we are closing this email. Regards, Srujana.M |
Goals approved but Appraisal form not reflecting | Dear Team/Dhivya, Please check for ECN : 96944 Though Appraisal is reflecting in approver's tray. Regards, Chaitali | clean up done since review uniq id was not available | Customization | Data Correction | Performance Management | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Based on the discussion with you yesterday, we understood that you will not be available in th... |
Leave cancel not happening 29th april to 17th May | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Leave cancel not happening from 29th April to 17th May for the below employee.
COR4447 ^ Jasneet Sadana
Thanks & Regards,
Rishi Ranka
Director - T... | Clarification on Pending Transaction | Product | Clarification | Leave Management | Application Access Management | null | null | null | Closed | Hi Rishi Ranka, Please connect on below link to check on why the Leave cancel is not happening for the employee. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Joined
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th Floor,... |
Updated Action type and reason require to be replaced with original one. | Dear Gowtham,
We have done an employee data update activity on 19-May-2021 evening. There we also have updated Action type and reason. Now HR wants that
Updated Action type and reason require to be replaced with original one.
As they can face issue in MIS to identify the action type and reason to report manage... | Suggested Data upload to update the action reason and reason of the last movement record | Product | Clarification | Employee Movement | Employee Information | null | null | null | Resolved | Hi Vinay Singh, With reference to our discussion,please make use of employee basic Info update data upload to make necessary changes to the existing record of the employees,also please keep update future effective record as Yes in the upload. The effective from date shall be the existing date in the employment de... |
Unable to uplaod the bank account |
Hi,
Please check the error.
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:image092cc4.JPG@5ba02f59.43aabc85]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001, In... | Inactive employee bank details has been corrected | Product | Service Request | PIMS | Employee Information | null | null | null | Closed | Hi Pradeepa C T, We have checked, the below-mentioned account number is eligible for active employees. Please check. EMP_STAFFID EMP_BANKNAME EMP_ACCOUNTNO HF02971 HDFC Bank 50100413159865 HL26452 Kotak Bank 1815145962 The remaining employee's bank details have been ... |
Changing the email-id for an employee | 1)Kindly change the email-id of Mr. Arun Raste , Emp_code- 1145 to arun.raste@ncdex.com. 2)Kindly change the email id of Srinivasarao Adapala, from srinivasarao.adapala@ncdex.com to adapala.rao@ncdex.com | mail id change | Product | Data Correction | Admin Module | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles: "[\"44001781749\", \"44002202084\"]"
referrer: https://myadrenalincare.freshdesk.com/support/solutions/articles/44002202084-employee-creation, Resolved. Thanks
<https://www... |
RE: Forms pending for approval - Emp Id 01472 | Dear Nainesh,
We have corrected the same for the mentioned ID as well as your ID. Kindly check and let us know the feedback.
Regards,
Jayakrishnan.N
Product Support
From: Nainesh Shah <nainesh@lotus-holdings.com>
Sent: 07 June 2021 12:35 PM
To: Jayakrishnan N <Jayakrishnan.N@myadrenalin.com>
Subject: Fo... | Count mismatch in formtrans. | Product | Data Correction | Admin Module | Employee Information | null | null | null | Resolved | null |
Employee_Basic_Info_update (14).xls | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
I am getting an upload error when I am trying to upload Original hire date of employees it is giving me an error Invalid effective date.
Th... | Clarification on Upload | Product | Clarification | Employee Creation | Employee Information | null | null | null | Closed | Hi Rishi Ranka, Please be informed, Effective from date should be the existing date of the latest record in 'Employment Details Form', Employee Basic Info upload is to update the existing records in the system of an employee, hence the system expects the existing Effective date that is already updated in the system ... |
FW: Query - Adhoc Asset Relocation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
One of my location admin is not able to access the employees in adhoc asset allocation page in Asset module. User details are mentioned ... | Module Rights query | Product | Clarification | Help Desk Management | Asset Tracking | null | null | null | Closed | Hi Sasmita Mishra, As reported query says, employee is not available in the asset allocation form, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Sasmita Mishra, During analysis, we observed that r... |
DOJ Change | DOJ change of F0664 to 3rd June 2021 Rehire case | Backend Update DOJ | Product | Data Correction | Employee Creation | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bijal M, With reference to our discussion,DOJ has been updated successfully, please check and confirm us. Rega... |
Confirm Pay Process | Confirm Pay process is failed Screenshot is attached for your reference | removed the data from processed data | Product | Data Correction | Payroll Management | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We have taken the connectivity yesterday and observed that the scheduler got failed with the d... |
Issue in ESIC calculation in Settlement Processing | We found a scenario where ESI is calculated properly for an employee without INC component value. After adjusting INC component, the ESI value is not considering the INC value and hence calculating wrong ESI for the employee. Sample employee 40584. | changes done in pa_gp_presettlememt | Product | Patch Deployment | Payroll Management | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, We have shared the connectivity, request you to please join the same to analyze and update you on th... |
[ITHDTicket#202106071031] (Reminder for Ticke [...]) |
[ITHDTicket#202106071031] (Reminder for Ticke [...])
Dear Adrenalin eSystems LTD
Your Ticket has been closed successfully!
I am setting this ticket to "Closed" status for now. However please bear in
mind that you are always welcome to open a new case should any further
assistance is needed at a lat... | Duplicate emails | Product | Clarification | Fresh Desk | Setup HRMS | null | null | null | Closed | Hi IT Helpdesk (TMAITHelpdesk), If you are sending emails to this email id it will create duplicate mails. Hence we are closing duplicate emails. Regards, Srujana.M |
addition of few other expense category under misc form | Dear Team, As per our policy requirement we would like to add few more expenses category under misc form. This shall help us categories those expenses. We are looking to have addtion of below expenses apart misc category.. 1. Vaccine reimbursement 2. Nanny's expense reimbursement. 3. Covid related expenses. ... | guided to create claims through dynamic claim creation. | Product | Clarification | Claims & Reimbursement | Claims and Reimbursments | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, We will connect with you over the call to explain the process of creating claims. Thanks, Sum... |
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