id int64 22 13.2k | text stringlengths 17 342 | label stringclasses 50 values |
|---|---|---|
12,605 | do you know the reason why my card payment was declined? | declined_card_payment |
70 | does the card you sent have a tracking number? | card_arrival |
10,286 | i believe i left my smartphone at the hotel i was staying at. | lost_or_stolen_phone |
12,084 | i asked for cash but i did not receive all the funds | wrong_amount_of_cash_received |
6,495 | why was i not able to complete my transfer? | failed_transfer |
7,313 | looks like my top up failed. | top_up_failed |
12,453 | i have a direct debit i didn't set up | direct_debit_payment_not_recognised |
8,311 | can i get a new card even though i am in china? | card_about_to_expire |
4,060 | i saw money was taken out of my account by a seller a while back. i do not recognize the seller, but i'm pretty certain i didn't make that payment. can you track who the seller is? | direct_debit_payment_not_recognised |
748 | the cash i deposited using the atm is still pending | pending_cash_withdrawal |
5,921 | i think a card payment i made was cancelled, can you check? | reverted_card_payment |
6,253 | why have i been charged a fee for transferring money? | transfer_fee_charged |
7,916 | help me activate my new card. | activate_my_card |
4,094 | i have an unauthorized charge. | direct_debit_payment_not_recognised |
4,593 | i cannot find my phone, what should i do? | lost_or_stolen_phone |
66 | my card was supposed to arrive, but hasn't? | card_arrival |
11,309 | when will my transfer be available in my account. | balance_not_updated_after_bank_transfer |
10,414 | it's been a week and i have done everything that i was asked to do and still nothing. i have contacted the seller and have not gotten a response. please understand my frustration and put the money back in my account. | refund_not_showing_up |
7,100 | i had trouble with an incorrect rate being applied when using the atm with foreign currency. | wrong_exchange_rate_for_cash_withdrawal |
12,287 | what is my identification used for? | why_verify_identity |
7,368 | i tried to top-up, why didn't it work? | top_up_failed |
580 | i need some help figuring out what this strange payment is on my account. it's stays pending and won't go away. | extra_charge_on_statement |
11,126 | how do i get a physical card? | order_physical_card |
6,106 | this is frustrating, i'm at work and my transfers are not going through. i keep getting an error message, i do not have time for this. | beneficiary_not_allowed |
4,504 | when will my pending payment finish? | pending_card_payment |
6,189 | should i be seeing a fee applied for my money transfer? | transfer_fee_charged |
8,061 | why am i charged a fee for withdrawing cash? | cash_withdrawal_charge |
3,589 | can i choose between mastercard and visa? | visa_or_mastercard |
10,267 | i can't find my phone. | lost_or_stolen_phone |
11,833 | can my account have different types of currency in it. | fiat_currency_support |
4,619 | can i request a refund | request_refund |
5,150 | can you please advise if there is something wrong with my card? i have had multiple rejections and do not know the reason. thanks! | declined_card_payment |
5,865 | i purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though i've already received one of the items. can you tell me what's going on? | reverted_card_payment |
1,232 | does this app exchange currencies? | exchange_via_app |
2,975 | the check i deposited yesterday isn't listed yet. isn't that pretty slow? i need to see the balance increased by that check. | balance_not_updated_after_cheque_or_cash_deposit |
10,133 | i don't recognize a debit payment that was made and would like to find out about the payment. | direct_debit_payment_not_recognised |
22 | where is my new card? | card_arrival |
4,328 | please help me with my card. as i have tried to use my card in two different atms but repeatedly it was declining by atm. | declined_cash_withdrawal |
7,508 | my transfer has still not appeared. | balance_not_updated_after_bank_transfer |
7,755 | i exchange currencies a lot. can i get a discount? | exchange_charge |
10,322 | how do i get refunded? | request_refund |
807 | do you support fiat currencies? | fiat_currency_support |
7,494 | i haven't yet received money that i transferred | balance_not_updated_after_bank_transfer |
223 | i found my card that i thought i had lost, i need to reactive it, please help. | card_linking |
4,722 | i am unhappy with an item i bought. how do i get a refund? | request_refund |
6,036 | what do i have to do to change my pin? | change_pin |
4,076 | please help me regarding a direct debit in the app that i don't recognize. | direct_debit_payment_not_recognised |
13,136 | how do i activate my card that just arrived? | activate_my_card |
2,771 | my topup got reverted. please let me know if there is any issue in system. | top_up_reverted |
10,683 | how long is the wait for a us transfer? | transfer_timing |
4,817 | i was declined a transfer | declined_transfer |
620 | there is an extra $1 charge on my statement, why is that? | extra_charge_on_statement |
6,294 | i have a service fee that i've never seen before. it showed up after i bought something from an international seller online. | transfer_fee_charged |
6,231 | my transfer seems to be too expensive. | transfer_fee_charged |
488 | last saturday, i made a payment and the exchange rate was wrong. i was charged too much. | card_payment_wrong_exchange_rate |
8,227 | my card is about to expire. what do i need to do to keep using my card? | card_about_to_expire |
12,599 | why isn't my refund showing up in my statement? | refund_not_showing_up |
5,073 | my card was declined | declined_card_payment |
12,049 | i would like to cancel a transfer | cancel_transfer |
4,613 | i lost my phone. what do i do to block someone else from using my account? | lost_or_stolen_phone |
7,810 | what commission do you take for currency exchage? | exchange_charge |
1,249 | can i use your app to exchange usd for gbp? | exchange_via_app |
10,010 | i need to create several disposable cards per day. | disposable_card_limits |
4,738 | are purchases returnable for full refund? | request_refund |
7,994 | i need my card to be activated right now. | activate_my_card |
2,189 | please tell me why i was charged additionally when i used the card. | card_payment_fee_charged |
2,218 | an extra fee has been added to my card payment is this correct? | card_payment_fee_charged |
11,682 | i am from the eu, can i sign up? | country_support |
11,272 | how can i check to see if my top-up worked? | top_up_failed |
4,502 | why is it saying i have a pending payment? | pending_card_payment |
11,138 | i need a physical card. | order_physical_card |
9,931 | is it possible to have both a visa and a mastercard from you? | visa_or_mastercard |
12,219 | my top up was rejected. why? | top_up_reverted |
2,115 | my cash withdrawal was not entirely complete | wrong_amount_of_cash_received |
11,693 | where do you support? | country_support |
9,293 | it doesn't look like the top-up completed. | pending_top_up |
2,463 | i sent a transfer to a friend that needs it urgently. it has already been 2 hours and still hasn't come through to her. how long does it normally take? | transfer_not_received_by_recipient |
8,175 | why did i get charged a fee, i thought it was free? | cash_withdrawal_charge |
6,979 | what do i need to do to get a card? | order_physical_card |
5,455 | i have been charged twice this week for a couple of things on my card. can you please check this out for me and return the double charged items back? | transaction_charged_twice |
5,132 | is there an issue with my card payment as it has not gone through. | declined_card_payment |
9,504 | i have 1 other us card. can you take that? | supported_cards_and_currencies |
2,458 | why is my friend not getting a transaction arrival yet? | transfer_not_received_by_recipient |
2,201 | i paid with my card and got charged an extra fee, what's up with that? | card_payment_fee_charged |
9,262 | new customer and filling gas today, it's not working, the thing shows pending half an hour! | pending_top_up |
8,047 | how can my new card be renewed? | activate_my_card |
12,819 | extra charge during transfer | transfer_fee_charged |
7,611 | my card shows a cash withdrawal i don't recognize. | cash_withdrawal_not_recognised |
8,256 | my card expires very soon. what is the cost and delivery time to get a new one? | card_about_to_expire |
11,837 | i need to know what flat currencies you support for holding and exchange. | fiat_currency_support |
12,630 | transfers may show up as pending for up to one day while they are processed by one of our payment processors. then, they will depart for the beneficiary accounts. please also double-check that you have entered the correct account details. sepa transfers can take up to two business days, and swift transfers can take up to five business days. | pending_transfer |
499 | why do i see an extra £1 charge on my statement? | extra_charge_on_statement |
3,084 | i did not make this payment that i see in the app. | card_payment_not_recognised |
3,290 | i don't want to use this method to identify myself. | why_verify_identity |
12,091 | i asked for more cash than what was received | wrong_amount_of_cash_received |
1,988 | my atm transaction was wrong | wrong_amount_of_cash_received |
2,815 | i am unable to use my top-up on the app. could you explain this to me? | top_up_reverted |
6,155 | hi, i'm trying to by some crypto and the app isn't allowing it. i really want to exchange this, what am i doing wrong? | beneficiary_not_allowed |
6,622 | the top-up card is verified how? | verify_top_up |
4,291 | why was my cash withdrawal declined by the atm? | declined_cash_withdrawal |
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