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Hands down the best Hampton Inn & Suites we have stayed at yet! We normally like to stay downtown for convenience but decided to give this new hotel a try and wow are we glad that we did. Ashley was so helpful at breakfast and Amanda's recommendations for downtown were spot on. We will surely be back and hope to be ab... | 5.0 | Dear beaches_gal44: We are so glad that you gave us a try and fell in love with us! Ashley does a great job in making certain that all of our guests have a great breakfast before starting out their day. Amanda loves Asheville and has wonderful recommendations that fit all of our guests interests. Have a great Spring an... |
This is a great Hampton in. Striking distance to the Biltmore and also Downtown Asheville. The hotel is new and very nice. Great breakfast (included in the cost). Although we did not take advantage of the bar, it is nice to know there is one at this hotel. Factory outlet mall directly across the street from the ho... | 5.0 | Dear debbie684: We certainly appreciate you taking a moment to let our TripAdvisor family know about our hotel and what we have to offer in the way of accommodations / amenities & location. We value all of our guests comments and you can be sure that my team knows about every one of them! On this first day of Spring m... |
We came to Asheville to visit The Biltmore Estate and view the waterfalls and trails in the area. Our stay at the Hampton Inn & Suites was great. The staff were extremely friendly and our room was very clean. The lobby is super modern with a glass fire place, seating and beer and wine bar in the evenings. The breakfas... | 4.0 | Dear FLVAGirl: Thank you for your review, I hope that you got to explore Asheville and all it has to offer! Next time you may want to explore the NC Arboretum located just a couple of miles away with over 80 miles of trails, not to mention our states largest collection of Bonsi Trees! We appreciate that you selected ou... |
From the first time I stepped in to the hotel I automatically assumed that Kareem was the on duty manager only to find out later he was just working the front desk. He was very professional and extremely helpful with all of my needs and it was clear he treated all of his customers the same. He is a great representative... | 4.0 | Dear vstjohn: On behalf of Kareem, thank you for your review. He does an excellent job of making our guests feel like they are at home. His customer service is truly his strength. Thank you again for taking a moment to write your review. Safe travels to you this year, until we see you again. Barbara K / GM |
This Hampton was clean and updated with over-the-top service! We loved our stay. The location is nice, right across the street from the outlets and several restaurants, plus 5 minutes away from the Blue Ridge Parkway and 10-15 minutes away from downtown! It worked for us. The sliding doors in the closet and bathroom ... | 5.0 | Dear installed: I am so glad that you really like our location. Our owners put a lot of thought into where they would build their newest hotel they wanted our guests to be able to enjoy the many things that Asheville has to offer! I truly believe that our service is second to none. Everyone of us love what we do and ou... |
I don’t give out 5 stars for Hotels that easily. This 6 month old design is still crisp and clean. Breakfast was great and staff was engaging. We took a pool visit and it was very nice. The rooms are well laid out and the baths are well done. The halls are bright and welcoming. I will say that extra care was taken at t... | 5.0 | Dear Lclimber: On behalf of Darrell and our entire team we want to extend our sincere thanks for your wonderful in depth review of your stay with us. I appreciate your insights into our hotels design but more importantly our team. We believe that our company can build the best hotel in the world but if we do not have ... |
brand new, clean ,great location, and breakfast was awesome darrell was great keeping everything fresh and stocked. the selection was great and the quality of food was really good very pleased and would recommend this hotel to anyone looking for a new clean hotel in a good location and great staff. | 5.0 | Dear robdsmith: Your review is much appreciated by our team here at the Hampton Inn & Suites Biltmore Area / Asheville! We firmly believe that our guests deserve the very best that we have to offer. We are proud to be a part of the Hilton Family of Hotels. Thank you for staying with us, your trust in us means everythin... |
We loved this hotel. Very clean and modern. The breakfast was great The room was very comfortable I would stay here again. I loved the fire place on the bottom floor. The only complaint is that the pool could have been bigger. | 5.0 | Dear Quest: Your review is much appreciated. We are constantly striving to bring the very best to our guests in all areas of our hotel and team. Thank you for trusting us to provide you with the best. May all of your travels be ones filled with discovery. Barbara K./ GM |
About six months old Typical Hampton Inn. Clean. Reliable breakfast They are doing road construction near the property and traffic flow is altered but this is minor I think. It is on the west side of Asheville | 5.0 | Dear Mike: Thank you for taking a moment to review our hotel. We appreciate all of our guests comments. Have a wonderful Spring Season. Barbara K / GM |
The room was one of the nicest hotel rooms that we've stayed in, especially for the price. Staff was very friendly and helpful. Breakfast was good and had lots of options. My only complaint would be with the road noise. It went on all night. | 5.0 | Dear Todd: Thank you for your review of our hotel and team. I was sorry to read that you were disturbed by noise from the road. Here is a tip for your future Hilton travels. If you are a Hilton Honors member go to your profile on line and put in under preferences “ quiet room” all of your future reservations with any H... |
Over all an amazing place and staff to go with it. That makes a big difference in an experience anywhere you go!! We where flaged at Holiday Inn on Smokey Park Hwy in Asheville N.C. why wdk cuz that's where we always stay till this time. Granite i was upset and peed off but in the end im thankful to have stayed at Hamp... | 5.0 | Dear brookej j.: We appreciate your review of our hotel. I will tell Darrell that he was mentioned. Safe travels this year and beyond. Barbara K / GM |
we stopped here on our way home , the place is fairly new , there is construction in front but has no negative impact on hotel. the new decor in the rooms is very nice , it was quiet, comfortable and clean , breakfast was good , staff very friendly , hampton did not disappoint after spending hours in the car we like... | 5.0 | Dear rosrog: Thank you for your review! We certainly appreciate you taking the time to let our Trip Advisor family know what our hotel has to offer. We also have a complimentary shuttle that we would love to use to take you to eat at some very interesting local places without you having to do anything but sit back and... |
The staff were extremely friendly and helpful. We like the unique room layout with seperate sleeping and sitting areas. There is construction in the area that made entrance to the property challenging in the dark, but that is not a deturrent to a great experience once inside. This is a relatively new facility and, i... | 5.0 | Dear Quest: Friendliness is our teams: Super Power” We make an awesome Hampton Inn & Suites come to life with our team of individuals who love what they do to make certain that all of our guests know they made the right decision to come and spend some time with us! Thank you for your review of our hotel and team in suc... |
This hotel is brand new and clean. The staff is helpful and courteous. The breakfast is your typical Hampton breakfast. The beds are comfortable, the bathrooms are clean, there is a small bar in the lobby. | 5.0 | Dear Kim: We appreciate you taking the time to review our hotel. Just FYI our bar offers local breweries on tap, and a nice selections of wine as well as bar snacks, which is unusual for the Hampton Brand! Safe travels wherever your journey takes you. Barbara K / GM |
This hotel is newly constructed. Rooms are modern, up to date, very clean. Friendly staff, excellent place to stay. It is near shopping areas and not far from the Biltmore estate. Breakfast area nice and had many choices, breakfast sausage was really good. | 5.0 | Dear janarich: Thank you for taking the time to write a review on your time spent with us. We are always very happy to hear that our guests get to experience our excellent service that our team loves to share. We think our breakfast selections are the best that Asheville hotels has to offer, and you can’t beat the “fre... |
Beautiful modern NEW hotel that was perfect for our 2 night stay & the price was very good. Close to shopping, hiking, Biltmore Estate, Blue Ridge Pkwy, downtown was about 5-10 min drive. The room was really really nice! Clean, modern fixtures, the bathroom was amazing. We had a King suite. Bed comfortable, nice couch ... | 5.0 | Dear whretonext: First thank you so much for your review and pictures! You can be certain that I will share your review with my crew tomorrow. We are so glad you love the hotel that we have created for our guests to enjoy, and feel special staying at. We look forward to seeing you on future trips to Asheville! May all ... |
My wife and Ijust left this hotel and had an amazing time here. Kareem and Kyle took really good car of us. I called and informed them that it was anniversary and what I requested was done to perfection. I appreciate these taking the time out to see the importance of marriage. The room was clean and the shower was fant... | 5.0 | Dear Isaiahscott, Happy anniversary. We were so glad that you chose our hotel to celebrate such an important occasion! May all of the days of your lives together be filled with discovery and the joy of love. Barbara K/ GM |
I loved everything about this Hampton inn . It’s very clean and with friendly staff on site. Kareem at the front desk was very helpful and friendly. Loved it also because it’s so close to downtown Ashevillee and close to other restaurants. I will be staying at this hotel next time I come for vacation in Asheville. Than... | 5.0 | Dear Vowens: Thank you for your great review of our hotel and Kareem and his ability to connect with our guests, he is awesome! When you return on vacation we will be ready for you and have some special places to recommend that we "locals" like to go to! May your days be filled with happiness and joy. Barbara K / GM |
My family and I had a great weekend in Asheville NC. We have never stayed at a Hampton Inn & Suites before but this hotel is breath taking. It's brand new, great rooms, and absolutely love the colors. Amanda at front desk was so nice to me and my family. Ashley and Darryl in breakfast were so sweet and helpful. Great b... | 5.0 | Dear tristian: On behalf of Amanda, Ashley & Darrell thank you for commenting on their ability to make you feel “at home.” We look forward to seeing you and your family again this Summer. In the meantime safe travels with much happiness along the way! Barbara K. / GM |
recently attended conference in area. The close proximity of this property to the NC Arboretum made for a wonderful "get away". The comfortable bedding and desk area in our room was excellent! There was a great array of breakfast choices & the staff were very helpful. | 5.0 | Dear 627liv: Your review was much appreciated! I hope that your conference went well. Thank you for selecting our hotel to be your home base while here in Asheville. I love that you loved our comfy beds and after a good nights sleep having a nice breakfast before starting your day. Be happy and well. Barbara K/ GM |
They have built a new Hampton Inn near the site of the old one at this location. This site is close to all of Asheville and easy to get to. New streamlined room with beautiful amenities. Super clean and elegant. | 5.0 | Dear 513terric:: Thank you for having stayed with us at our previous Hampton Inn and now with us at our new Hampton Inn & Suites. We have something special for our guests to discover and experience here at our new hotel. I am glad that you did! Safe travels until we see you again. Barbara K./ GM |
Me and my wife came to this hotel to celebrate a late Valentine’s Day and we were both amazed by how clean and beautiful this hotel was! Everyone we encountered was so nice and we even got to enjoy the bar before going out to dinner (they had my favorite hiwire beer on tap!) and there were several amazing restaurants w... | 5.0 | Dear Mountiantraveler: Thank you for your 5 star review of our hotel and the team that loves working here taking care of all of our guests every day. I loved hearing that you visited our bar, before going out to dinner! Kristin does a great job and really knows about our local beers and wine. Travel well, we will be wa... |
I waited for this hotel to open...watched it being built. It’s so nice to go to a new property. The reception staff was accommodating to my friend’s special needs but it was a challenge. In the end all was well. I’ll be back. Located a 10 minute drive south of Asheville across from Asheville outlets. | 5.0 | Dear niteowljune: Thank you for your positive review, and also watching us be built and now staying with us! Glad that we were able to accommodate you and your friend. Please remember that we also have a complimentary shuttle that is available to take you not only to our Outlet Mall but to some very unique places to e... |
This location is super clean and very well maintained. The staff are amazing! Amanda and Curt were super helpful and I will definitely be staying here again. Thank you Hampton Inn and Suites Asheville for being comfortable, affordable, and welcoming. | 5.0 | Dear Norah: As always we truly appreciate your review and the positive comments about our wonderful Team and beautiful hotel. We like to think that we provide high value accommodations for our guests served up with a smile and "Can do" attitude. Many thanks again for staying with us. May all of your roads be safe o... |
We chose this hotel for its location and we usually have good experience with Hampton. The hotel was clean and staff accommodating. The room rate was very reasonable and it was a nice modern place for a good value. | 5.0 | Dear Jennifer: Thank you for your review of our hotel. We are proud to be a Hampton Inn & Suites, and I think it shows from the design of our hotel to our teams high level of service. Wishing you sunny skies on your travels this year. Barbara K / GM |
That’s what I had to keep asking myself when I was here... am I sure this is a Hampton this has got to be the best Hampton I have ever stayed at from the guys at check in, to the bar tender to the housekeepers I have never stayed at a hotel where I encountered so many genuinely friendly faces, it really seemed like the... | 5.0 | Dear Jjb: Thank you for your recommendation to your family & friends! We are a Hampton Inn, demonstrating our Hamptonality to every one of our guests who stay with us. Hurry back to us when you need to feel some of our special magic! Barbara K./ GM |
New hotel with great looking entry/bar/ breakfast areas. Still had that new paint smell but not the overwhelming new carpet smell. Relatively easy acess despite road construction out front. Slight road noise on front side. | 4.0 | Dear Inspire: I appreciate you taking a moment to fill out a review on your experience with us. We value all comments and strive to improve every day in any way that we can. We are proud of our new hotel and all that we have to offer all of our guests. Travel well. Barbara K / GM |
We stayed here just for a quick night while traveling. We checked in late, but got a room upgrade that made our teenagers VERY happy since they each got their own bed. Everything was very nice here - plenty of towels, clean room, and nice facility. Finally, breakfast was delicious. The staff here was very friendly,... | 5.0 | Dear pitterpat: On behalf of my entire team, we thank you for staying with us on your trip through Asheville. Anytime you can make teenagers happy is a win in my book! Safe travels down all the roads that you travel. Barbara K / GM |
We previously stayed at the Hampton Inn that this one replaced, and WOW they truly out did themselves here, from the lobby bar, to the modern decor to the wide open lobby it's like a totally different world, until you get down to the staff who is as friendly as ever, this location is perfect for shopping and seeing all... | 5.0 | Dear marylouhoo: So happy that you made the move with us to our new location! Our new hotel is spectacular as you said , but the "Sparkle" comes from our team! We will always be here for you when you visit Asheville. Travel well my friend. Barbara K / GM |
Brand new hotel directly across from the outlets, and right off of I-26. Rooms were very clean, air worked perfectly, no smells, no stains and comfy beds. Every staff person we came in contact with greeted us with a smile (nice touch and rare) and thanked us for staying. Didn't eat breakfast, but went down for coffe... | 5.0 | Dear ChDoBishop: Thank you for taking a moment to review your time with us. Next time; you may want to take advantage of our free shuttle that can take you to West Asheville, which has some really unique eating opportunities as well as breweries. On behalf of my entire team, I want to extend my thanks to you and an... |
This was our 2nd stay at this Hampton Inn in Asheville. It is an excellent choice, brand new, fully updated & well appointed. It is close to the highway, restaurants, outlet stores &other attractions. The staff are all experienced, motivated, polite & were eager to make sure we had an excellent stay. Special thanks to... | 5.0 | Dear nmmolly: You can be certain that your review will be shared with my entire team. Thank you for all of your comments regarding the individuals who work very hard doing something that they love: taking care of people. We have built a wonderful new hotel with all of the amenities that our guests love, but if you do... |
First time in Asheville, and this location was in just the right location to experience all the parts of Asheville that I wanted to see, and it is right off the interstate so it was very easy to find even though there was construction going on in front of the hotel like others have said. I was in room 614 so it was a v... | 5.0 | Dear Jamesh: Taking the time to write a review for our hotel is much appreciated! I loved hearing that this was your first time in Asheville and that you were really pleased with our hotel, team and what we have to offer. Safe travels and we will be here when you return. Hint: The Spring is beautiful here in the mou... |
Just stayed at this new hotel a week ago and it is a very nice hotel. Room was very an modern as well. Check in was fast upon arrival. Kristina in the bar was very nice each night and very easy to talk to. Had a slight problem first night due to room over looking main noisy traffic areas. Asked to be moved to back side... | 5.0 | Dear sdale: Your review is much appreciated by my team and I. You can be certain that I will share your nice comment about Kristin. She loves being our bartender and excels at her job. We are unique in that we are a Hampton Inn & Suites that does have a bar that offers a great selection of local beers on tap as well... |
I’ve stayed at this property many times. Staff is always hospitable and professional. Enjoy catching up with them each time I’m in town. Rooms are always spotless. Even the air smells clean 😃! Always look forward to coming back. Hopefully in the near future! | 5.0 | bartja: We love seeing our return guests! That you see us more frequently means that we are delivering consistent high level service and quality. Be safe out there on the road and when you need us we will be here for you. Barbara K / GM |
Great stay. We were in town for a marriage conference. Hotel was within reasonable driving distance, very clean, quiet and hospitable. Would stay here again. Breakfast was free, and the normal things often seen at chain motels. Areas were kept clean, and well managed. | 5.0 | Dear Patricia: I hope that you enjoyed your marriage conference while you were here in Asheville. Thank you for allowing us to provide you with accommodations, I was very happy to learn that we met your needs. Have a safe year filled with many adventures. Barbara K / GM |
This brand new hotel is great, like others have said. Very clean, rooms are spacious, easy access to I-26. Check in was a breeze as was check out. My only issue was the road noise (I was in room 720 which was on the front side away from the road but still sat on the corner of the property). I am a light sleeper and did... | 5.0 | Dear Jami: Glad that you liked our hotel. Many thanks for your review. I do have a suggestion regarding your quite room need, being a very light sleeper. If you are an Hilton Honors Member go into your profile and you can add that on. When you book any reservations going forward it will display that you are a light... |
We thoroughly enjoyed our stay at the Hampton Inn & Suites Asheville Biltmore Area. We were very impressed with this hotel. The service was top-notch. The breakfast was excellent. Check-in/check-out was a breeze. The beds were super comfortable. Only wish I had packed a swim suit! The heated indoor pool looked amazing... | 5.0 | Dear Mary Glynn: Thank you for all of your positive comments regarding your stay with us. I always love reading that we have not only created an exceptional hotel, but that our guests feel the love and pride that each of us has working here. The next time you visit our pool will be ready for you to enjoy! Safe travels ... |
The hotel is new and it is beautiful and clean. The staff at check in was professional and thorough. He provided food options and answered all our questions with out us feeling rushed even though he was busy. He even called other hotels for vacancies for couples who arrived without reservations because ours was full... | 5.0 | Dear Jessie: So many thanks for your wonderful review of our hotel and the high level of service that we love to provide to our guests. Have a spectacular year filled with adventure and great new memories! Barbara K / GM |
Very accommodating, clean and the complementary breakfast was excellent. The attendant, Darrell kept the food not and plentiful. The new bathroom showers are large and spacious. We will definitely stay here on our next visit to Ashville. | 5.0 | Dear Glenn: Thank you for your review and highlighting Darrell. Our guests love him and his helpfulness. Travel well out there and we will be here ready to take care of you when you return to our beautiful Mountians in Asheville. Barbara K/ GM |
Hilton built a new Hampton Inn about a block from where the previous one was off of Exit 33 on I-26. The road construction is still a little tricky, but that's a temporary thing. Be patient. The hotel is very nice - all new, with better than average decor for a biz/travel type hotel. Comfortable beds, and this Hamp... | 5.0 | Dear Anita: Your review is much appreciated. Our beer and wine bar has been a real unexpected delight for our guests. We wanted to be able to bring the very best to our guests that stay with us. Thank you for your positive comments. Safe travels until we meet again. Barbara K. / GM |
Wonderful stay, everyone was very helpful since we arrived very late and it was windy and cold . Kareem was very helpful as we were checking out. Will definitely be staying again! Our room was very clean and they gave us a late checkout which was great! | 5.0 | Dear Judy, Thank you for your review. Kareem does a really good job connecting with our guests. I am glad that we were able to extend your check out time, to fit in with your plans. Have a wonderful year, we will be here for you upon your return to Asheville. Barbara K. / GM |
The hotel with its amenties, location (right across the street from the Asheville outlets) and price for the room was perfect. Extremely clean hotel and room. All staff were very friendly and helpful. We will definitely stay here again! | 5.0 | Dear Departure: Thank you for staying with us. We love our convient location to whatever you want to do or see while you are visiting Asheville. We will be ready for when you return. Happy travels. Barbara K / GM |
A very hospitable front desk team here on site. Brian at the front desk was able to get my reservation transferred from an alternate hotel to this location since I had made an error during making the reservation. | 5.0 | Dear Harish: I was happy to learn that Brian was able to get your reservation moved to our hotel! We were happy to be your "Home away from Home" while you were here in Asheville. Travel well and we will see you soon. Barbara K / GM |
This property was only four months old when we stayed there. As you can imagine everything still smelled new. The decor was the nicest I've seen in any Hampton Inn property, a nice mix of traditional and modern. The fireplace in the lobby was a nice touch. They had a full service bar which was a first for me at a Hampt... | 5.0 | Dear Will B.: Your review is much appreciated. We love our new Hampton Inn & Suites, and reading Trip Advisor our guests do as well! Have a wonderful adventure filled 2019, when you return we will be here for you. Barbara K / GM |
This is probably the nicest hotel we have stayed in yet. Beautiful it's either brand new or just remodeled. I will definitely stay at this location every time we visit Asheville. The bathroom is amazing, huge shower and the bed is very comfy. Super clean and just beautiful | 5.0 | Dear Ostephaniew: You guessed it..we are Ashevilles newest Hilton offering. Thank you for your wonderful comments! We love our new hotel and all that it has to offer our guests. Safe travels this year and always. Barbara K. / GM |
Excellent customer service. Check in was super easy. Rooms were very clean, spacious and modern. Great location to most anything in Asheville. Staff was very friendly and helpful. Would definitely go back! | 5.0 | Dear Tourist: Thank you for your positive review of our new hotel and the people who strive to provide the best in service to our guests. We will definitely be ready for you when you return! Wishing you the very best in 2019. Barbara K. / GM |
Due to inclement weather in Chicago, I was stuck in AVL. Luckily the Hampton was available to accommodate me! Wonderful staff: Amanda, Kurtis, Travis, Kareem, &Brian(maintenance) were there for me! This brand new hotel was beautiful! It offered so many amenities! Full breakfast buffet. My favorite part was the hotel sh... | 5.0 | Dear Claytonforbes: Awesome review! On behalf of my team thank you. You can be certain that I will share it with them! Sorry about the bad weather in Chicago, but glad that we became your unexpected destination. Wishing you safe travels the rest of this year. Barbara K / GM |
I have never been so surprised by the quality of a hotel. The staff was impeccable. Extraordinary - yes, very much! I kept looking at the name of the Hotel...is this a Hampton Inn? Yes, it was a Hampton Inn and I’m telling you all of the staff were exceptional in the way they interacted with the guests. The hotel is ... | 5.0 | Dear Dreamer: Thank you for your review! You are correct in that my owner and COO wanted to provide our guests with something "Special" when they stayed here at our newest hotel. I am glad that you loved what we have to offer and the service that we belive every one of our guests deserve. Darrell is our secret weapo... |
The front desk was very nice and the beds was accommodated with the extra pillows i requested. The shower was amazing and I could have stayed there the entire trip. The pool and fireplace looked nice didn't get to enjoy it though because of time. Maybe next trip | 5.0 | Dear jessicapaisley: We will be here for your return with our relaxing pool and roaring fire in both our indoor and outdoor fire ammenties. Did you see our bar? This is a pretty spectacular amenity that we offer our guests as well. We certainly appreciate your trust in us, by allowing us to be your “Home away from home... |
Although Hampton Inns are generally excellent places to stay while traveling, this Hampton Inn was exceptional. Held a business meeting here for two days. The staff were so friendly and accommodating, especially Darrell in the breakfast service. Nice lounge with cozy fake fireplace for relaxing and/or working. Wine... | 5.0 | Dear neroseepa: Thank you for having your meeting with us. We love hosting business from out of town. Very convenient, your people can stay with us, the meeting room right downstairs for meetings after a fulfilling breakfast. Our team and hotel will be ready to assist you anytime with your future meetings. Barbara K/ G... |
I travel 21 days a month. This is the best Hampton Inn I have ever stayed at (period). The breakfast was really good, fresh every morning. The rooms are pretty new, I guess the whole building is new. It is close to the interstate. | 5.0 | Dear Karl: I really value our Road Warrior guests comments. You know what hotels offer and can compare us to them. Thank you for your “Best period” rating. You are right, we are only 4 months old. Travel well out there on the road. We will be here when your travels bring you back to Asheville. Barbara K./ GM |
While traveling home from Cincinnati to our house in Minnesota we were SO lucky to end up staying in this absolutely beautiful hotel! Everything about it was wonderful; courteous, helpful staff, a beautifully designed studio room with a huge living space, an outstanding two room bathroom area that included a barn door ... | 5.0 | Dear Judy: Your review is much appreciated by my entire team. We are very proud of our new hotel and everything we have to offer to our guests while providing it all at a very reasonable rate. Have a great 2019 we hope to see you again as your travels bring you South! Barbara K / GM |
This hotel is in a great location central to Asheville. Our floor was very quiet. Staff were accommodating and professional. The complimentary breakfast was very nice with an assortment of foods for any taste. Hot coffee! | 5.0 | Dear Joseph K. : Nothing like a good hot cup of coffee when you wake up in the morning! We pride ourselves on our team and the high level of service that we strive to provide to each of our guests, so thank you for mentioning that as well as our amazing breakfast. Most important meal of the day! I appreciate you tak... |
Stayed here with others in family (2-rooms) to see Asheville at Christmas and the lights at the NC Arboretum. Usually stay at another Hampton on Tunnel Rd, but this facility was less expensive, perhaps because it is so new. Very convenient location to major highways and Biltmore area attractions. | 5.0 | Dear Tom S.: Thank you for giving us a try! We are very conveniently located to the Parkway and all that has to offer as well as Asheville. Let's not forget the Asheville Outlet Mall with some very nice stores. Thank you for staying with us and we hope to see you agin very soon. Travel well. Barbara K. / GM |
This is a beautiful boutique Hotel! I was not expecting over the top customer service but I have been amazed by the staff. This property is 5 star all the way! Hilton Honors members are loved and welcomed! Business or Pleasure this is go to property. Plenty of Local Beer to choose from also! | 5.0 | Dear ITravellJ: We thank you for your great review. We love all of our guests, but our Honors guests are indeed very special to us. To get a nice review from one is even more special because you visit lot of Hilton Hotels! Travel well, and remember when the road brings you back to Asheville we will be here waiting w... |
We stayed at the Hampton inn biltmore village and loved our room the staff was extremely courteous and helpful in so many ways kudos to Jenna at the front desk she went beyond the normal to help our family celebrate a surprise engagement | 5.0 | Dear Adventure: As a Hampton Inn & Suites we love it when guests comment on our ability to provide our guests with an: "Unexpected Delight" Thank you for your positive review of your experience. Barbara K / GM |
Nice new Hampton Inn in Asheville. We really liked the new design of the room including the placement of the shower controls and the "barn door" for the bathroom/closet. It did not swing out into the hallway and take up space. Staff was very friendly and helpful. Easy off and on the Interstate. | 5.0 | Dear Inspire: Our COO really spent a lot of time designing our rooms as to what she likes when she travels, and we have gotten so many positive comments about the location of the shower controls, as well as the implimentation or the Barn Door and the streamline desing of our hotel in general. I will pass your comments... |
We had a great stay at the Hampton Inn & Suites Biltmore Area! It’s a beautiful new hotel and the staff is great! We thoroughly enjoyed the indoor pool and complimentary breakfast. Darrell, the breakfast attendant was so sweet and gracious when our 3 year old got a little crazy with his blueberry muffin and left quite ... | 5.0 | Dear Carrieknep: Darrell does a gret job with our littlest guests, as do all of our team! So glad that you liked your time with us and that you will be back. Have a great 2019 filled with fun and adventure! Barbara K / GM |
Amazing Decor! Extremely polite and helpful staff, and check in was speedy. The breakfast was great and there was so much to choose from. I was given a complimentary water and the check in was quick and easy. And the shower heads were jetted and the water was Hot (didn’t have to take a lukewarm shower)! | 5.0 | No Exist |
We booked this hotel two hours prior to arrival on our family road trip and got a king suite with a sleeper sofa, perfect for the whole family. Very stylish, clean and cozy. Everyone got a good night sleep and enjoyed a delicious breakfast spread the next morning. Darrell took great care of us at breakfast and even wen... | 5.0 | Dear AbbFam: I loved reading your review. Thank you for selecting our hotel as you were traveling to Asheville. I love our Hilton Booking site where people can book on the go as they are traveling. Darrell is a great asset to our team and I am glad that he was able to help you get your daughter situated with her breakf... |
Fantastically run!!! This new Hampton Inn was one of the best we’ve visited. When traveling we try to reserve with Hampton Inns first. The staff was truly professional and accommodating. Travis took good care of us. We’ll be back to this location the next time we pass through! | 5.0 | Dear AshB: On behalf of Travis and our entire team; Thank you! We love being a Hampton Inn & Suites, assisting our guests when needed, and providing them with first class accommodations. Travel well this year, we will be here for you on your return trip to Asheville! Barbara K / GM |
Great new hotel, with excellent service, breakfast and parking included. Location is ideal to be in the intersection of most places, but too close to highway. We enjoyed it very much, and would definitely recommend. | 5.0 | Dear PepoPuesto: Thank you for taking the time to let me know what you thought of our hotel. Safe travels in 2019. Barbara K/ GM |
Hotel was clean and very modern. Staff was warm and friendly, enjoyed the outdoor fire pit in the evenings. Hotel is conveniently located to shopping, dining, and easy commute to the hip downtown Asheville area. | 5.0 | Dear KellyaW: On behalf of my team I want to thank you for your review and kind comments. I hope that 2019 is a great year for you and those that you love. Hope to see you soon! Barbara K. / GM |
Hampton Inn and Suite’s hotel and staff were wonderful. It is a new hotel with bright and homey touches. Great value and breakfast is included, too. The staff is eager to help identify places to visit and make you feel comfortable and relaxed. It also is located in an easy to get in and out location with close proximit... | 5.0 | Dear Hakuna!atata: Thank you for appreciating what we have to offer in location, service and accommodations. I will be certain to share with my team. Have a great 2019, and we will be here when you return to Asheville. Barbara K. / GM |
Great people/ beautiful/ nice clean rooms with a store in the lobby. Store has everything you would ever need. We loved workout area and breakfast. Special thanks to Amanda and Barbara for their smiles and suggestions each morning. We will be back! | 5.0 | Dear Peggy K: We enjoyed hosting you and your sisters getaway. Amanda does an awesome job in helping our guests to explore our wonderful ciity. We loved hearing each morning how much further you ran on our treadmill! Thank you for taking the time to review your time with us. Have a wonderful, and healthy New Year. Bar... |
This is a new Hampton Inn and Suites. I have stayed here three times and it never disappoints. Barbara is the GM who knows and lives hospitality. This time she had a note in my room with my favorite candy bar when I arrived. The hotel is always clean and comfortable. Great hot breakfast. After a long day you can get a ... | 5.0 | Dear ML: I am happy that you liked your “Sweet Treat” Thank you for allowing us to be your home away from home while you are here in Asheville on business. Your review is appreciated and we will be here waiting for your return next month. Safe travels. Barbara K./ GM |
Desk clerk tried charging is an additional $200+ for our trip. Dirty bathroom and sheets. Sheets also don't fit the hard mattresses. Breakfast was average. Shower water was luke warm and not hot for all 3 nights of our stay. | 1.0 | Dear Sarah: I am sorry that there was some confusion regarding your room charges during your stay. I have spoken with my Assistant Manager and am glad that he was able to straighten that out for you. I am concerned with your other comments and would appreciate the opportunity to address these with you. I want to make t... |
My boyfriend and I stayed overnight during New Years. The hotel was right off the highway for easy access to Asheville activities. Biltmore was only about 10 min away. Front desk was helpful and gave us restaurant suggestions. Beds were super comfy. Breakfast was adequate but included for a great value. Would recommend... | 5.0 | Dear Tourist3976: Thank you for kicking off 2019 by staying with us here in Asheville. I was happy to read that you liked what we had to offer and that we will be seeing you again this year! Safe travels. Barbara K. / GM |
Beautiful rooms with all of the amenities. Great breakfast. Would suggest additional seating at sitting height instead of the high bars. Love the unique shower and the king bed. Locations adjacent to the outlet stores what a huge plus. | 5.0 | Dear Elisabeth C: We appreciate all of your wonderful comments regarding your recent stay with us. I will pass your suggestions on to the Hampton Inn corporation regarding additional seating height as they are constantly looking for guest input for future designs. Hope that you got to visit the Outlet Mall across the s... |
This hotel is only a couple month old and was great for our family trip to asheville. We only stayed here 2 nights but thought about staying longer. Hotel is new, nice, super clean near what appears to be a nelwy developed suburb of asheville. Location was great for us, close drive to parks, dowtown, etc. Hotel is Acro... | 5.0 | Dear Rahoolio: Thank you for your review of our hotel and your most recent stay with us during the Holiday Season! We love it when our guests like what we have to offer and our high quality of standards. Have a wonderful New Year! Barbara K / GM |
We spent a wonderful week here for Christmas. Upon check in Kareem (I hope I spelled his name correctly) greeted us and got us situated in a perfectly appointed suite. He was very personable and professional. The hotel itself is absolutely beautiful. The decor is very fresh and modern with subtle chic touches. The room... | 5.0 | No Exist |
My wife and I loved staying in this beautiful new hotel. The rooms were large, and very clean. The manager of the hotel made sure that everything was perfect for us, during and even after our stay. It only took us a few minutes to drive to the Biltmore, the River Arts District, and downtown Asheville for a nice dinner... | 5.0 | Dear HonorsMember: I want to thank you for your very positive review of our new hotel. It is always nice to know from our guests that we are providing them with accomodations and service that they appreciate. Travel well in the upcoming New Year and we hope to see you again very soon. Barbara K / GM |
I highly recommend this hotel. It replaced the one less than a few thousand feet away. Nice and new, extremely clean. I did have one complaint and this is something in design. Right below the TV there is a microwave. The microwave has a bright blue display that really makes it hard to sleep. It’s aimed right at beds.... | 4.0 | Dear mrtransistor: Thank you for your review and recommending us to other travelers. I will look into the blue light from the microwave and see if there is a possibility of doing something about it. Have a wonderful rest of the Holiday Season! Barbara K / GM |
This is a great new hotel and beautiful. Staff is great. It even has bar. (Beer wine). Kristin the bar tender was great. I hope all the Hampton hotels get updated like this one Fireplaces are a very nice touch. | 5.0 | Dear Jim L: We love having a Bar and being able to offer this Unique Experience to our guests! Thank you for commenting on it. Have a great Holiday Season and we will look forward to seeing you again in 2019! Barbara K / GM |
My family and I went to Asheville to see Biltmore Estate. Our teen daughter chose this hotel. We arrived about midnight and Amy was happy to help us. She made sure we got a room to accommodate our family that was comfortable and the price was very reasonable! Amy also was happy to help me with requests for items we nee... | 5.0 | Dear David B: Darrell is our Breakfast Attendant, and you are right he loves what he does and takes great pride in that, as do all of our team members here at our Hampton Inn & Suites located at 835 Brevard Rd. Thank you for such an amazing review of your stay with us and everything that you loved about us! We will be ... |
We went to Asheville to see the snow. The hotel was awesome. The staff was great! The rooms were very up to date and comfortable. Hotel amenities are the best I’ve seen in a while. Workout room was fantastic | 5.0 | Dear GrandTours: Glad you got to stay with us during our recent snow event. It was indeed a unique couple of days. Your comments are much appreciated by myself and team. Have great Christmas filled with love and joy. Barbara K / GM |
Greatly enjoyed staying here. We use the digital key on our app so we didn’t interact with anyone. Breakfast was great! We loved the fire in the lobby! A little bit of road construction on the road out front which makes turning around tricky at times but it appears that would clear up soon! | 5.0 | Dear Mary B: Many thanks for taking a moment during this busy Holiday Season to review your stay with us! We love when our guests really like what we have provided for them. Have a wonderful Season filled with love and laughter. Barbara K / GM |
When we arrived at your Brevard Rd. hotel on Nov. 27, 2018, with a bus group, my husband needed immediate transportation to the nearest hospital Emergency Dept. Brian transported us to the Mission Hospital in the Courtesy Van, and when I called a couple hours later to see if someone could return for us, David, from ano... | 5.0 | Dear roamandventure: We were glad to be able to assist you and your husband in your time of need. Having to go to a hospital when you are away from home is stressful enough. I am pleased that we were able to make it a bit easier. I hope that your husband is doing well and that you will be with friends and family dur... |
This new hotel was excellent. The personalized service of its employees made this experience memorable, highly recommended, most enjoyable. From Hareem picking me up at the airport and not only recommending dining but taking me there and picking me up to Katie's excellent service at the Breakfast Bar to Ben's above an... | 5.0 | Dear verypleased: On behalf of those people you mentioned in your review, thank you. Each person lives by the motto: Making you Happy Makes Us Happy! We were really thankful that you made us part of your visit to Asheville. Have a great Christmas and Happy New Year! Barbara K. / GM |
This hotel is beautifully furnished. The beds were very comfortable. The room was light and airy feeling. The bathrooms are VERY nice- roomy with large showers. The hotel staff is great! We were very pleased with our stay. | 5.0 | Dear Trek2398: I was happy to read that you were pleased with your stay here at our Hampton Inn & Suites. It is always wonderful to get guest feedback that they love what we are doing. Travel well during the Holidays and we hope to see you again very soon. Barbara K / GM |
We stayed here when we were visiting the Biltmore to see the Christmas lights... I highly recommend it. It is a brand new hotel, super well thought out rooms, lobby, etc. Conveniently located to the Biltmore (~ 15 minute drive), close to lots of shopping and restaurants. The staff was very friendly and helpful. We ... | 5.0 | Dear Shopandtravelmomma: Thank you for taking a moment to review our hotel, it’s location and team. We love our new hotel as well, and welcoming all of our guests each day. Have a great Holiday Season filled with good friends & family. Barbara K/ GM |
Very nice and beautiful new hotel. Staff is very nice. Location is convenient to all areas. Convenient and close to highways. Lobby looks very impressive. Recommend this hotel. Higher floor views are beautiful. ... | 5.0 | Dear Safari4990: Many thanks for your great review of our hotel, team, and design. We are constantly striving to bring our guests the very best! Safe travels this Holidat Season. Barbara K/ GM |
Can't say enough about how wonderful this property is. From check in, lobby, restaurants area to our room to outdoor firepit and nightly wine, beer bar in the lobby. There is not a single detail left undone. The morning complimentary breakfast was equally wonderful. The hotel is convenient to the Biltmore, the vill... | 5.0 | Dear rivrman: We certainly appreciate when our guests comment so positively on what we have created here at our new Hampton Inn & Suites! My COO and Owner really Listened to what our guests were saying; the result is what you experienced during your recent visit! Happy Holidays to you and all of those you love. Barbar... |
I almost always stay at Hampton Inns. Seeing this was newly opened in October, I enjoyed the newness and style. The pool/spa was gorgeous & fun. The rooms & bathrooms were very nice. The staff was friendly. BUT the site is grossly understaffed. Breakfast space to sit was often impossible to find...when they could hav... | 3.0 | Dear Linda T: I was very sorry to read your review concerning our staffing. No one ever works 2 or 3 shifts a day. We do have shifts that run from: 7am - 3pm / 3pm - 11pm and 11pm - 7am. My desk team is trained specifically for the shift that they are assigned to. Regarding my Housekeeping team, as in any other hot... |
Had a wonderful stay at this new hotel, everything and everyone we encountered was top notch. Very convenient to Biltmore Estate and many shopping and dining options across the street. I would highly recommend this hotel. | 5.0 | Dear Dreamer248761: Thank you for your very positive review of our hotel and especially our team! Have a great Holiday Season. Barbara K / GM |
Great location. Rooms were very comfortable & love their showers. Breakfast options were extensive. Staff were very friendly & helpful. Located just outside of the busy Biltmore area but still close enough to get to everything quickly. | 5.0 | Dear TriciaP53: We want to thank you for taking the time to review our hotel and what we have to offer. Have a wonderful Holiday Season! Barbara K / GM |
Stayed here for a job interview and the staff went out of their way to offer a late check out in order for me to prepare for it. Breakfast was great and the pool and gym were nice, modern, and clean. Will stay again if in the area. | 5.0 | Dear Andrewchatt: I hope your job interview went well! Happy Thanksgiving, we hope to see you in the near future. Barbara K./ GM |
Beautiful place with friendly and helpful staff! There are modern finishes, great hot breakfast, and a warm indoor pool. This hotel is convenient to shopping, restaurants, and the Biltmore. It was perfect for a family get away. | 5.0 | Dear Accentwithshoes: Love that you used us for your family getaway! Thank you so much for allowing us to serve you and your family. Have a great Thanksgiving with great food & friends. Barbara K. / GM |
I wondered if this property would really qualify for its high ratings, and it truly did meet and surpass every expectation! The hotel is new, the rooms lovely with modern, neutral decor, and the lobby was very nice. Everything clean as a whistle.. The staff were very helpful. I would stay there every time!! Super va... | 5.0 | Dear Cosmic: We much appreciate your comments and wonderful review of our hotel and team! We love our new hotel as well, and take great pride in being able to offer the “very best” to our guests. Happy Thanksgiving to you and all of those you love. Barbara K / GM |
My Garmin seemed to take me in circles from Biltmore to this location. However, we were surprised when we arrived. The road outside the hotel is under construction to navigating in the dark and the rain was no fun. The hotel is brand new as are others that surround it. The key, there is an outlet center across the stre... | 3.0 | Dear vinoginoCalifon: I aoplogize that the state is working on Brevard Road right now; widening it. We have added additional signage to make it a bit easier for our guests to navigate. I will mention your comment regarding the bathroom light to our COO. Our breakfast varries from morning to morning, and I am sorry... |
Brand new hotel near to Biltmore Estates also Outlet right across the street. The facility was very clean, decor & fixtures very chic & modern & upscale, lots of fast food & restaurants within walking distance. | 5.0 | Dear HPchristinem: Thanks for liking what you experienced when you stayed with us. we are very proud of our hotel its location and our team. Have a wonderful Thanksgiving next week! Barbara K / GM |
The Hampton Inn and Suites is a brand new hotel with a fantastic staff. The rooms were clean and nicely decorated, the breakfast area was clean with a good choice for breakfast, and the staff was friendly and helpful. I would like to give a shout out to Karrem for answering questions and helping me obtaining addition... | 5.0 | Dear FaithBGA: Thank you for liking our hotel! Kareem is Awesome and loves helping our guests, as does Darrell. I hope you had the time to visit the Asheville Outlet Mall right across the street, they have have a nice selection of stores. Have a wonderful Thanksgiving, Barbara K/ GM |
Great hotel! The staff was very accommodating. The room was clean and relaxing. The breakfast area can get full so get there a little early to beat the rush. :) I will definitely stay here again on my next trip. | 5.0 | Dear Dakid24: Thanks so much for your review! We will be waiting for you on your next trip to Asheville! In the meantime have a great Thanksgiving filled with family & friends! Barbara K / GM |
The front desk people both evening and morning shifts were abysmal, HOWEVER... the cleanliness of the hotel, comfort of the beds, and overall quality of the rooms makes up for them! ALSO... Katie, Dana and Darrell at breakfast were wonderful and made our morning so fun! They were hard workers and were so personable w... | 5.0 | Dear Familyofour: Thank you for your honest review. I do not know what happened at our Front Desk, but I will look into it immediatley and use it as a learning moment for them. In regards to your love of our Breakfast Team, they are Awesome and love what they do, our guests get to witness it every day. Thank you ag... |
Great Location, Odd Room Set Up Review of Hampton Inn & Suites Asheville Biltmore Village Reviewed yesterday Great location. Easy access to all parts of Asheville. Parking access to exterior doors was great. Staff was kind, polite, and accommodating. Room set up was a bit odd. Only three USB direct charging ports in a ... | 3.0 | Dear F3041HVjasonp: Thank you for your comments about our hotel the way it was designed. I welcome all comments and suggestions and will pass them on to my ownership. Happy to hear that you liked that we have easy access to parking 360 degrees around our hotel as well as my Team being accomodating and polite. I hope ... |
This location was very convenient to the Biltmore and local shopping. We had several choices for dining within walking distance. I would definitely choose this location again for future trips to the area. | 5.0 | Dear Freedom: Thank you for staying with us when you visited Asheville. We always appreciate our guests comments as we strive to always be our best. Safe travels this winter. Barbara K/ GM |
We had a horrible experience at another hotel out of town of Asheville so decided to drive on into town. We stopped at this Hampton and wow! It's new and awesome. The check in guys, Brian & Curt were very understanding on my previous experience and made this is so wonderful. Our room was a SO large. The beds were comfo... | 5.0 | Dear nellajoy: When I was reading your review I was proud of what we have to offer our guests and that the decisions we made during the design process are noticed and appreciated! Curt & Brian are great “Can do” people who put our guests needs first. I also believe that breakfast is an important part of the Hampton Exp... |
The people were very friendly and the new facility was very clean attractive and included helpful amenities and a good staff. I would recommend this facility to anyone particularly wanting a nice place and it is mere good restaurants and shopping areas plus it is close to the interstate | 5.0 | Dear Departure: Thank you for taking a moment to review our wonderful new hotel. We appreciate all of your positive comments and look forward to seeing you again! Barbara K/ GM |
An excellent experience. Slept well, bed comfortable, people helpful and the breakfast was spectacular. Now they just need a liquor license to complete this picture. I enjoyed every single minute of the stay. | 5.0 | Dear Cutious: Well good news! We are getting very close to opening our bar! Thank you for your review. We love you too! Travel safe out there. Barbara K./ GM |
We stayed here usually stay at DT- wonderful room large with wonderful lobby and bar. New and clean excellent indoor Pool with outside table and fire pit. Hotel staff Scott, Josh and our bartender and everyone excellent. Nice job HIlton about time, new and fresh and clean and perks of larger rooms. | 5.0 | Dear Brutus: We appreciate your commitment to the Hampton Brand and all that we offer. Have a wonderful Holiday Season. Barbara K/ GM |
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