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The rooms: Rooms are with nice interior, good design. |
Bathroom with hot water. |
Cleen. |
I had no problems with mosquitoes or other insects at all. |
Mattress are hard, which i like. |
My room was backside, so no noise at all. |
Staff: Friendly and helpful staff. |
Perfect communication before my visit, they help me to plan and organise any details of my visit to the park. |
The staff really care about their clients and are fully helpful and reliable. |
Thank you for your great hospitality. |
This is not just a place for transit but good destination to spend time there. |
Friendly staff, good location, good food in the restaurant, early breakfast. |
We also took an Akagera guide recommended by the hotel - all fine, good service |
Everything was fine, the only thing is the lodge is a bit expensive |
Excellent location very near the South Gate of the park. |
Good basic room and very good restaurant. |
Early breakfast. |
Very friendly staff. |
Nothing really. |
We realy liked this place! |
Internet connection was not functioning in the room. |
Apparently a problem they are trying to fix. |
very cosy rooms. |
great shower |
nothing |
Great hotel next to the park. |
lunch and breakfast was verry Good The room was confortable . |
And the staff was very helpful and Nice . |
Beautiful rooms Good food , awesome breakfast! |
they prepare lunch packs |
Nothing |
The location of the lodge just 5min drive from the main parc entrance makes it a great starting point . |
The nice and cosy rooms, the excellent restaurant and most important the very friendly and helpful staff make it even better. |
Everything was incredible! |
The staff were so accommodating, making sure we had dinner ready and served when we arrived late (11pm! |
bookingdotcom_review_data ! |
and accommodated to our every need. |
The rooms are beautifully done and it feels like a proper tranquil piece of paradise! |
Wish we could have stayed longer! |
The rooms are charming and clean. |
The staff are very friendly and attentive. |
The food delicious. |
I loved this place located just outside the park entrance. |
Like most hotels I've experienced in Rwanda, the mattresses and very stiff. |
Not the most comfortable but I still slept well. |
a gorgeous property with wonderful staff! |
no WiFi in the room |
The service was great. |
We needed a Covid test for the next day and they made it possible without hesitation. |
Food was fantastic. |
location, rooms super nice, wonderful staff, great food and just a wonderful stay |
Hillltop location is fantastic, as is the proximity to Nyungwe. |
Staff are helpful. |
The kitchen provides a packed breakfast for those leaving early for chimpanzee tracking nearby. |
Rooms are functional. |
My wife and I stayed here in August 2022. |
It is an absolutely fantastic hotel, with standalone detached cottages, offering great views of Nyungwe Forest from the private terrace, a comfy bed, very clean room & bathroom and a separate cozy living room with a functional fireplace. |
The hotel offers excellent meals, packed lunches for outdoor activities and above all, a great level of service from the excellent staff. |
All members of staff we met were very polite and really nice persons. |
An easy recommendation!! |
Nothing, perfect stay! |
the DIANA the receptionist she was extra nice |
Beautiful hill top location with sweeping views, vey good individual chalets, good food and excellent F&B service They do a 4 'o clock breakfast for those doing the Chimp Trek at 0500 ( gate is 5 mins drive ) |
Post-Covid the hotel is very very quiet The location needs a little investment in terrace furniture to develop the potential further |
The location on the top of the hill overlooking the forest is spectacular. |
Diane was great receptionist as was the server for our meals ( I forgot his name, sorry). |
The rooms are spacious and comfortable and the veranda is a lovely place to view the scenery. |
The hot water bottles in the bed are a nice touch for the cool nights. |
The quality of the service personnel is outstanding. |
The a la carte menu is delicous. |
The packed breakfast is amazing. |
The normal breakfast is okay. |
The buffet every second day doesn't come close to the quality of the a la carte and is for this price point not acceptable. |
Absolutely no wifi in the rooms. |
It's not only about the price value, but some behaviour is a no go at any price point. |
$2 per bottle water at dinner is questionable. |
But than also being stopped at the checkout because there was mistake of $4 (2 bottle of water.., when also 2 bottles were just returned for breakfast) in the invoice .. not accepting 4'000 rwf for it (exchange rato is 1:1.040) and requesting 5'000 when one has just spend over $1'500 .. all because of $0.2.. |
sure. |
There are no comments available for this review |
I recently stayed at this hotel with my girlfriend on Valentine's Day, and I have nothing but great things to say about our experience. |
From the moment we arrived, the hotel staff was incredibly welcoming and helpful, and we were impressed by the cleanliness and attention to detail throughout the property. |
The room itself was beautiful, with a serene view of the lake and surrounding landscape that made our stay even more relaxing. |
We appreciated the comfortable bed, the modern amenities, and the overall atmosphere of the room. |
One of the highlights of our stay was the idea of communal dining, which allowed us to meet other guests and enjoy a wonderful dinner together. |
The food was exceptional, and we enjoyed every moment of the experience. |
In addition to the communal dining, the hotel offered a variety of activities that kept us entertained throughout our stay. |
From tennis to kayaking, we had plenty of options to choose from and loved every moment. |
Overall, I would highly recommend this hotel to anyone looking for a relaxing getaway (romantic or otherwise). |
The staff, the room, the dining experience, and the activities all exceeded our expectations, and we would definitely give it a 5-star rating. |
Loved everything about UMVA |
I love the tradition of sharing dinner also the activities are perfect |
The ambiance, food and the whole experience at UMVA |
Check out is too early |
No words can describe this place. |
Me and wife are blown away by everything this placed offered us : the concept of UMVA like a retreat and the team just so attentive to details (I mean every detail literally) - I cant stop telling people about this place and we are definitely coming back ! |
p.s: Diane and Joanne are truly amazing professional attentive and helpful. |
nothing. |
Such as incredible stay at Umva! |
I felt at home right away. |
Diane, Janet and Joan are very caring and provided us with an amazing service. |
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