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Choice of food is very limited and there was no bread nor toasts
Spacious rooms, comfoortable beds and washing machine for laundry, Staff very helpful and friendly.
All my requests were addressed in time and with great professionalism
The choices for breakfast were very limited, no offer for simple toasts, jam, no bread, etc.
Kitchen is extremely noisy otherwise food was ok.
Location is a bit far from city center, unfortunately you often get stuck in traffic jams to reach other places.
The breakfast was not fantastic
Quality of food
The neatness is superb and the restaurant is excellent too.
Climbing the staircase could be tiring
Great value for money.
Cleanliness is commendable.
Local staff are pleasant, supportive, always happy to help and very professional.
They have a supermarket on the property which was great but almost every single item was Chinese and all written in Chinese.
I couldn't read product ingredients or warnings.
For someone who has allergies, it was hard for me to buy anything except global brands like soft drinks and it felt grossly unwelcoming.
Room size
Spacious and clean rooms with excellent facilities.If you're looking for an Airbnb setup with hotel services, this is the best choice.
And it's considerably cheap.
The restaurant serves only Chinese meals
The owners need to diversify the meals.
It was mostly tailored to meet Chinese people which is wrong seeing people from other nationalities visit the property.
It was good but could have been better.
No AC's in the room we had to request a fan, the meals were mostly Chinese.
The property was beyond expectations.
I actually thought it would be just 1 building and was surprised to see the huge facility.
I loved the customer service.
The staff are very warm and always willing to help.
The check-in was smooth and price was exactly same as what is on Bookings.
Amazingly, their exchange rate was very good.
Even better than what we got in town.
Incase you want to change to the Rwanda Franc currency from Dollars, they can help.
The apartment are very clean and well equipped.
We didn't cook so I can't say much about the kitchen facilities but the fridge and microwave were very useful.
The breakfast was very good too and it's buffet.
However, it ends at 9:30am so it's advised to go early.
They were even nice enough to give one of my flat mates a take away pack when she couldn't finish her food.
Not all hotels allow this for buffet.
I totally enjoyed my short stay.
Thank you Phoenix
The hike to the apartment from the reception, pool or restaurant was not something we looked forward to but well, it's Rwanda, the land of a Thousand hills so everywhere is averagely hilly.
There should be a phone in at least one of the rooms in case one wants to call the reception or the restaurant.
Though they gave us the phone numbers to call but we will have to use our phone.
Not everyone buys the local sim so they should consider this option.
The food was great and views are out of this world.
The disparity between how the staff treats black and white clients while they are all paying the same prices.
This needs to be addressed because we are paying to enjoy our stays.
Game Lodge is our favourite place to stay in the park.
It is super kids friendly with the playroom, playground, and pool.
There's enough space to run around.
Food keeps improving each time, and service is super friendly and efficient.
Combined with the amazing views over the park's lake area, it is just great.
Mosquito nets would be great to avoid nightly bug hunting.
The room was amazing, decorated very well, kettle, fridge etc, even milk supplied on our arrival.
Great staff, stunning views
Personally for me I would rather have listened to the birds chirping instead of the music playing through the outdoor speakers.
the Location up hill
the payment method.
Via booking.com it gives a diffrent Information than what they Tell you in the end at the Check in.
The setting of evening dinners.
The devin lake View Simply exceptional.
Lovely holiday destination with family
Easy access to the Park, the beds were exceptionally comfortable.
The staffs were very welcoming, very attentive and dinner is always something to look forward to.
Nothing.
Inclusion of Imigongo art work in the decor, pool area looked amazing even though I didn't get to utilize it.
view of Lake Ihema from the lodge.
the view and the swimming pool
internet was not working, nor payment by credit card
The best location for an experience tour in Mantis Akagera Park!
I got my room upgraded thanks to Ms. Sofie and I really enjoyed my stay.
My kids were happy with the stay.
They love the pools.
The room was Ok.
The shower floods into the rest of the bathroom.
The tea kettle was broken and the pillows are too soft.
The buffet breakfast was outstanding, really good.
The personnel were kind and professional, a very good experiences.
The gym was good and with the necessary elements for a good routine.
Recommended to any visitor in Kigali.
The customer service is excellent.
Very clean.
Beds are very comfortable.
I loved everything.
From the reception of the staff at the desk to the ambience, the comfortable room, and the great room service, though, paid for.
The meal was also decently laid out and rich.
Clean and staff were very friendly.
I was given a surprise cake on my birthday.
The pool was not warm for the duration of our stay
My stay was short and i enjoyed it , would definitely come back.
Great staff amazing food.
All was as i expected.
Nothing to complain.
Breakfast and the room
Too much security
The People
This hotel felt like a resort
The modern design of the facility and its interior designs
The TV programs could be better.
There was no option to watch soccer at all.