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Choice of food is very limited and there was no bread nor toasts |
Spacious rooms, comfoortable beds and washing machine for laundry, Staff very helpful and friendly. |
All my requests were addressed in time and with great professionalism |
The choices for breakfast were very limited, no offer for simple toasts, jam, no bread, etc. |
Kitchen is extremely noisy otherwise food was ok. |
Location is a bit far from city center, unfortunately you often get stuck in traffic jams to reach other places. |
The breakfast was not fantastic |
Quality of food |
The neatness is superb and the restaurant is excellent too. |
Climbing the staircase could be tiring |
Great value for money. |
Cleanliness is commendable. |
Local staff are pleasant, supportive, always happy to help and very professional. |
They have a supermarket on the property which was great but almost every single item was Chinese and all written in Chinese. |
I couldn't read product ingredients or warnings. |
For someone who has allergies, it was hard for me to buy anything except global brands like soft drinks and it felt grossly unwelcoming. |
Room size |
Spacious and clean rooms with excellent facilities.If you're looking for an Airbnb setup with hotel services, this is the best choice. |
And it's considerably cheap. |
The restaurant serves only Chinese meals |
The owners need to diversify the meals. |
It was mostly tailored to meet Chinese people which is wrong seeing people from other nationalities visit the property. |
It was good but could have been better. |
No AC's in the room we had to request a fan, the meals were mostly Chinese. |
The property was beyond expectations. |
I actually thought it would be just 1 building and was surprised to see the huge facility. |
I loved the customer service. |
The staff are very warm and always willing to help. |
The check-in was smooth and price was exactly same as what is on Bookings. |
Amazingly, their exchange rate was very good. |
Even better than what we got in town. |
Incase you want to change to the Rwanda Franc currency from Dollars, they can help. |
The apartment are very clean and well equipped. |
We didn't cook so I can't say much about the kitchen facilities but the fridge and microwave were very useful. |
The breakfast was very good too and it's buffet. |
However, it ends at 9:30am so it's advised to go early. |
They were even nice enough to give one of my flat mates a take away pack when she couldn't finish her food. |
Not all hotels allow this for buffet. |
I totally enjoyed my short stay. |
Thank you Phoenix |
The hike to the apartment from the reception, pool or restaurant was not something we looked forward to but well, it's Rwanda, the land of a Thousand hills so everywhere is averagely hilly. |
There should be a phone in at least one of the rooms in case one wants to call the reception or the restaurant. |
Though they gave us the phone numbers to call but we will have to use our phone. |
Not everyone buys the local sim so they should consider this option. |
The food was great and views are out of this world. |
The disparity between how the staff treats black and white clients while they are all paying the same prices. |
This needs to be addressed because we are paying to enjoy our stays. |
Game Lodge is our favourite place to stay in the park. |
It is super kids friendly with the playroom, playground, and pool. |
There's enough space to run around. |
Food keeps improving each time, and service is super friendly and efficient. |
Combined with the amazing views over the park's lake area, it is just great. |
Mosquito nets would be great to avoid nightly bug hunting. |
The room was amazing, decorated very well, kettle, fridge etc, even milk supplied on our arrival. |
Great staff, stunning views |
Personally for me I would rather have listened to the birds chirping instead of the music playing through the outdoor speakers. |
the Location up hill |
the payment method. |
Via booking.com it gives a diffrent Information than what they Tell you in the end at the Check in. |
The setting of evening dinners. |
The devin lake View Simply exceptional. |
Lovely holiday destination with family |
Easy access to the Park, the beds were exceptionally comfortable. |
The staffs were very welcoming, very attentive and dinner is always something to look forward to. |
Nothing. |
Inclusion of Imigongo art work in the decor, pool area looked amazing even though I didn't get to utilize it. |
view of Lake Ihema from the lodge. |
the view and the swimming pool |
internet was not working, nor payment by credit card |
The best location for an experience tour in Mantis Akagera Park! |
I got my room upgraded thanks to Ms. Sofie and I really enjoyed my stay. |
My kids were happy with the stay. |
They love the pools. |
The room was Ok. |
The shower floods into the rest of the bathroom. |
The tea kettle was broken and the pillows are too soft. |
The buffet breakfast was outstanding, really good. |
The personnel were kind and professional, a very good experiences. |
The gym was good and with the necessary elements for a good routine. |
Recommended to any visitor in Kigali. |
The customer service is excellent. |
Very clean. |
Beds are very comfortable. |
I loved everything. |
From the reception of the staff at the desk to the ambience, the comfortable room, and the great room service, though, paid for. |
The meal was also decently laid out and rich. |
Clean and staff were very friendly. |
I was given a surprise cake on my birthday. |
The pool was not warm for the duration of our stay |
My stay was short and i enjoyed it , would definitely come back. |
Great staff amazing food. |
All was as i expected. |
Nothing to complain. |
Breakfast and the room |
Too much security |
The People |
This hotel felt like a resort |
The modern design of the facility and its interior designs |
The TV programs could be better. |
There was no option to watch soccer at all. |
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