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Our ScriptPath® prescription management system helps patients understand and manage their medications, improve the effectiveness of their medication regimens and drive better patient safety and outcomes. |
The ScriptPath Prescription Schedule expanded in labels and helpful information included on prescription bags. |
The prescription schedule, new labels and bag tags use color-coded and easy-tounderstand icons to communicate what time of day medications should be taken. |
Clear refill instructions facilitate reordering, a simplified dosage schedule makes directions clearer, and easy-to-find prescription notes relay important information. |
CVS Caremark’s Pharmacy Advisor program is another patient care model helping to improve adherence rates. |
Available to CVS Caremark members diagnosed with certain chronic conditions, the program provides key information about prescribed therapy when members are most receptive to these messages: face-to-face when filling a prescription or by phone from the Pharmacy Advisor Call Center when members choose home delivery. |
Through Pharmacy Advisor, more than personal counseling interventions have been delivered, which has improved patient medication adherence by 10 percent for hypertension medication, 9 percent for anti-diabetics and 12 percent for cholesterol therapy. |
Services provide patients with the infusion care they need in the location that’s right for them. |
Our more than 200,000 patients annually for a range of complex conditions including immune deficiencies, neurological disorders, digestive disease and serious infections. |
Infusion therapy delivers medication through a catheter into a vein, and many patients can receive this care safely and effectively in the comfort of their own homes rather than more costly and less convenient hospital or clinical settings. |
Our teams work to meet the patients’ health needs as soon as possible after they are discharged from the hospital, or when such support is needed as part of their overall treatment regimen. |
For patients coming out of the hospital, we know that can sometimes be a fragmented and cumbersome process. |
Patients need to focus on getting better and maintaining their health regimen, so we’ve built a high-touch personalized care model and invested in technologies to support patients. |
https://cvshealth.com/about/our-offerings/simplifying-medication-schedules-with-scriptpath education they need as quickly as possible. |
In machine learning readmissions risk modeling to help identify patients at higher risk for hospital readmission who may require additional support and interventions. |
Drugs More Affordable We’ve developed the most comprehensive program in the industry to ensure that rising prescription drug prices are not a barrier to adhering to treatment plans and achieving better health. |
At the pharmacy counter, at the doctor’s office, and through solutions provided by CVS Caremark, we’re combining our vast expertise with new technologies to develop innovative solutions that help patients manage prescription drug costs. |
“Until now, patients haven’t had the appropriate tools available to them to help them manage these costs. |
We are committed to finding the right drug at the lowest possible cost for patients to ensure they are able to access and stay on the medications they need. |
CVS Health and President, CVS Pharmacy The CVS Pharmacy Rx Savings Finder enables our to seamlessly evaluate savings opportunities for patients at the pharmacy counter. |
If the prescribed medication is on the patient’s formulary and is the lowest cost option available. |
• If there are lower-cost options covered under the patient’s pharmacy benefit – such as a generic medication or therapeutic alternative with equivalent efficacy of treatment. |
If generic or lower-cost alternatives are not available, the Rx Savings Finder identifies other potential savings options for eligible or uninsured patients, where allowed by applicable laws and regulations. |
We’re also helping CVS Caremark members save by reaching their providers with prescription benefits information at the point of prescribing. |
Our proprietary real-time benefits tool powers a database of clinically mapped drugs, providing the prescriber easy access to member-specific pharmacy benefit and drug cost information. |
It continues to be a priority for us to help keep prices down for members. |
For example, in price inflation near 10 percent, we were able to keep drug prices nearly flat for CVS Caremark clients at 0.2 percent. |
The combination of nearly flat drug price growth with low drug utilization growth resulted in a reduced drug trend for commercial clients of lowest level in five years. |
Out-of-pocket costs for members also declined, with three out of four members spending less than $ prescription medications, and nearly 90 percent of members spending less than $300, even as adherence improved to its highest level in seven years. |
We have also deployed value-based contracts that more closely tie the outcomes of a drug to its final cost. |
These strategies have been deployed for rheumatoid arthritis, non-small cell lung cancer, breast cancer and high cholesterol. |
In addition to our efforts to make prescription drugs more affordable, we also publicly voiced our support of new government policies to reduce the cost of prescription drugs. |
We believe more needs to be done, and we are wellpositioned to implement many of the government’s key proposals focused on improving competition, ensuring better negotiations, incentivizing lower list prices and lowering out-of-pocket costs. |
on Safety and Quality As patients turn to CVS Health for expert care and counsel, it’s our foremost responsibility to ensure the quality and safety of our products and services. |
We continue to invest in training, processes, and technologies to ensure the programs and systems in place across our operations meet the highest standards. |
Through engagement with independent industry experts, including the patient safety organization PSO Advisory, we are continuously evaluating our quality and safety procedures and advancing performance metrics and safeguards. |
Safety in the Pharmacy Every prescription we dispense undergoes a multi-step clinical and quality assurance review by a pharmacist, and all our pharmacy operations follow comprehensive quality assurance processes for prescription safety. |
Quality assurance training for all pharmacy staff We have also developed a two-step verification process that separates data entry/drug utilization review and product verification steps for pharmacy staff, and enhanced pharmacist communication to escalate the most important messages, such as those related to drug-to-dr... |
In with monthly campaigns focused on safety topics, coupled with relevant trainings, to elevate a culture of patient safety in all our pharmacies. |
Safeguarding Pediatric Patients In a recent study, researchers found that more than measuring out liquid medication for their children. |
Most dosing errors occur with fever-reducing pain relievers, followed by allergy medicines and antibiotics. |
In we introduced store-brand, over-the-counter single pack allergy, cold and flu products to facilitate accurate dosage delivery to children. |
Quality and Safety at Coram Our Coram infusion pharmacy teams compound medications in compounding pharmacies across the country. |
In to advance commitments to high quality patient services and safe working environment by continuously seeking to elevate safety protocols and processes for technicians compounding medications. |
For example, they are now outfitted with a one-piece medical suit when working with medications to help ensure a sterile environment. |
Quality and Transparency When consumers select one of our store brand products, they can trust that what they see on the label is what they get. |
We use PurView, a monitoring tool that accesses a database to screen all store brand food ingredients, label claims and nutritional specifications to ensure they comply with regulations and CVS Health policies. |
Our increased visibility into product ingredient profiles enables us to deliver compliant and accurately-labeled products. |
This also helps us ensure our suppliers are adhering to our restricted substances list. |
In to establish and begin implementation of guidelines and processes to guarantee the quality of our vitamin, nutrition, and energy supplement selection. |
Building Healthier Communities https://cvshealth.com/sites/default/files/cvs-health-restricted-chemical-list-by-category.pdf http://CVS.com Elevating the Consumer Retail Experience Our expansive retail footprint allows us to positively impact the lives of millions of Americans each day, and we work hard to ensure their... |
Supporting Healthier Choices We became the first and only major drugstore chain to stop selling tobacco in hard at work to ensure our consumers can always make healthier choices in our stores – whether it’s by providing better-for-you food options, personal care items that are free from unwanted chemicals of consumer c... |
In streamlined layout to highlight themes that make healthier shopping easier. |
“Discovery Zones,” located in key health categories take a holistic approach to care and product selections, and informational signage guides consumers to easily find an appropriate solution. |
Increasing healthier food options is a focus at all our retail stores, and we continue to dedicate front checkout space to these items. |
Many of our healthier offerings come from our Gold Emblem Abound line, which features snack items, many of which are organic, that are free from artificial flavoring and preservatives and clearly highlight at least one better-for-you characteristic on the package. |
In Gold Emblem Abound line to more than 160 items, including White Cheddar Bite-Sized Quinoa Rice Cakes (Winner of Product of the Year 2019 in the Better-For-You Snack Category) and Blueberry Pomegranate Trail Mix Bites (Winner of the Cooking Light Taste Test Award) and have an additional 33 items planned for 2019. |
We have implemented a seasonal program, Better Choices Made Simple™, to promote brands like Annie’s, Blue Diamond and Kind during Easter, Halloween, and back-to-school periods when it can be hard to find healthy food. |
We also offer a variety of smaller-portion packs of healthier snack items during back-to-school season. |
Ingredients are another important consideration for our consumers when making purchasing decisions. |
Our Live Better™ brand offers simple health solutions that use only essential ingredients and are free from artificial preservatives, dyes, and flavors. |
In and adult cough and throat relief and now includes sleep aids and products that support digestive health. |
Building Healthier Communities With the 2018 launch of same-day delivery in six cities, we’ve made it easier than ever for CVS Pharmacy customers to receive their prescriptions. |
Using the CVS Pharmacy app, customers can arrange for delivery within three hours and include vitamins and other select non-prescription items with their orders as well. |
In early to nearly 6,000 CVS Pharmacy locations with more stores to be added throughout the year. |
for Beauty Imagery As a purpose-led health care company and the second largest beauty retailer in the country, we want our consumers to see a more authentic and diverse representation of beauty. |
In January to transparency for all beauty imagery by the end of 2020 and our effort to strive toward a more authentic representation of beauty by promoting and celebrating unaltered imagery. |
To accomplish this, we made a commitment to not materially alter the beauty imagery we create for our stores, marketing materials, websites, mobile apps or social media and introduced the CVS Beauty MarkTM, a watermark which appears on imagery that is authentic and has not been digitally altered. |
We are working toward transparency by the end of 2020. |
We also engaged key brand partners to join us in this commitment to full transparency by Neutrogena, COVERGIRL, Revlon, Olay, Almay, Aveeno, Rimmel, JOAH, L’Oréal, Maybelline, Unilever, Burt’s Bees, and Physician’s Formula. |
COVERGIRL Ayesha Curry, Neutrogena Brand Ambassador Kerry Washington, and Revlon Brand Ambassador Ashley Graham already appear digitally unaltered in their respective new campaigns. |
To extend our impact beyond the beauty aisle, we are proud to support Girls Inc. in its mission to help all girls become strong, smart and bold. |
The Beauty Mark “Foundational to our work is ensuring girls have the skills and knowledge to critically analyze the messages and images they receive daily and reinforcing the importance of valuing their whole selves. |
We created Home Health Care stores to help patients live healthier, empowered and independent lives. |
They offer products to assist with improved mobility, bath safety, aids for daily living, bedroom independence, compression legwear, orthotics, specialty incontinence, specialty wound care and arthritis gloves/supports. |
These stores have a dedicated, full-time Home Health Care specialist to help consumers with product questions, product fittings and special orders. |
In Care Stores for a total of 61 stores, with plans to expand in 2019. |
on their path to better health, we are equally committed to the health of our colleagues. |
For us, being a great employer means ensuring our colleagues and their families can lead healthy lives – in body, mind and spirit. |
Committed to no increase in employee health insurance premiums employee premiums for the 2019 plan year despite a year-overyear 5 percent increase in medical and prescription costs. |
We are absorbing the increase for our more than the company-sponsored health plan. |
• Implemented a Value Formulary to encourage use of generic drugs when possible to reduce costs while providing the same health benefits. |
https://cvshealth.com/about/our-offerings/cvs-pharmacy/cvs-beauty-mark https://girlsinc.org/ addition to a high-deductible health plan. |
By the end of of enrolled colleagues investing in their HSA was 53 percent, representing a 3 percent decline since 2017. |
This is due to acquisitions where some new colleagues delayed making their contributions. |
While affordability is critically important, so is accessibility. |
Our Strive well-being program offers convenient, low- or no-cost benefits and activities that make it easier for employees to invest in their health at or away from work. |
Benefits include free flu shots, smoking cessation support, weight-management programs, health screenings, and physical fitness activity challenges. |
All CVS Health colleagues have access through our mobile app HealthConnect, which connects users to well-being resources to set and achieve goals. |
In investments to our employees through our new paid parental leave program, which allows colleagues to take up to four weeks leave at 100 percent of their pay to welcome a new child into their home. |
Our colleagues’ emotional well-being is just as important to us as their physical well-being, and we believe they should have the resources available to receive confidential support for mental health challenges when needed. |
For CVS Health colleagues who work available six face-to-face professional counseling sessions per person, per issue, per year through our Employee Assistance Program (EAP). |
We are committed to investing in benefits and compensation plans that are most valued by our colleagues. |
In to inform a Total Rewards program that reflects our evolving organization and incorporates compensation, health and welfare, financial well-being, and family support programs. |
Innovating for Better Health Outcomes in Retail We are always looking for ways to improve the products our consumers depend on most. |
Wound care products make up half of CVS Pharmacy’s first aid category sales, and in understanding of the wound care process. |
Partnering with a design-focused agency, we visited patient homes to learn more about the challenges they face and innovations they’d like to see. |
Our purpose of helping people on their path to better health begins with our commitment to supporting accessible, affordable and quality care for all patients – regardless of where they live, how much money they have, the language they speak, or the health challenges they face. |
Our community investment approach aims to fill gaps within our commercial footprint, support underserved populations, and positively impact public health. |
In January Building Healthier Communities, a $100 million commitment through our company and the CVS Health and Aetna Foundations, to support this work and make community health and wellness central to our charge for a better world. |
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