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We hosted more than Summit and induction ceremony, convening leaders from 29 Billion Dollar Roundtable companies, academics, government officials and diverse suppliers to share best practices, opportunities and strategies to continue to grow supplier diversity programs.
We hosted the Supplier Diversity to achieve our 2020 spending targets by convening CVS Health business leaders, strategic partners, existing and potential diverse suppliers and representatives from national minority councils.
Our Project Health campaign reached 11 communities across the country.
We provided 4,300 smoking cessation counseling sessions and $5.3 million worth of free medical services.
• We continued to support communities in their effort to ensure safe disposal of prescription medication.
The more than have installed or donated nationwide have collected more than 480,000 pounds, or 217 metric tons, of unwanted medication.
We plan to expand in-store units and have accessible units in every city where we operate, including incorporating disposal units into new store plans.
Our approach to quality improvement has resulted in year-over-year improvement in PBM client and member satisfaction: In satisfied.
• Omnicare Long Term Care Pharmacy measures the satisfaction of our Post-Acute and Senior Living facility customers through a web-based survey on a quarterly basis and uses their feedback to improve our products and services.
Our Servicecustomer satisfaction: In 2018, 84 percent of facility customers were satisfied or better.
Go Red for Women campaign, we deployed an integrated communications strategy to promote no-cost heart health screenings at MinuteClinic and the in-store customer fundraiser.
and amplifying our commitment with paid social media content. Building Healthier Communities Performance Targets Over the past several years we have established 23 measurable, time-bound performance targets to track progress against our goals and strategic priorities.
Increase pharmacist outreach to educate youth and families by reaching 2018 Progress: “One Choice Changes Everything” curriculum delivered to nearly 450,000 teens and parents Target: Achieve a 10% decline in new youth smokers by 2020, compared to 2015 baseline 2018 Progress: 20% decrease in new youth smokers since 2015...
By the end of colleagues had reviewed and acknowledged the policy 18 Protecting Our Planet Performance Targets Over the past several years we have established 23 measurable, time-bound performance targets to track progress against our goals and strategic priorities.
Building Healthier Communities At CVS Health, our purpose is helping people on their path to better health – and we’ve never been better positioned to do so.
As we combine with Aetna, we are creating a new, innovative health care model.
With a presence in thousands of communities across the country, and day, we recognize how difficult it can be for people to address their health challenges.
As a health care innovation company, we are committed to delivering patient-centric and locally-focused care that is affordable, accessible, simplified and seamless.
We’re creating bold solutions that combine new technologies, business models and partnerships, all to better interact with patients and give providers a more complete picture of their health.
Through our scale, capabilities and resources – and building on our legacy of community investment – we are making community health and wellness central to our charge for a better world.
the Health Care Experience As the front door to health care, we work every day to simplify a complex system and help people get better, more affordable care, right in their own neighborhoods.
In our through health services and plans, we are increasing access to lower-cost, quality care; introducing programs and services that support chronic disease management; and championing healthier lifestyle decisions.
And we are helping patients and consumers identify the best ways to improve their health – when and where they need it.
We believe that highly personalized experiences are most effective in preventing and managing costly and complex health challenges.
This means making the health care system more connected and manageable and expanding access to skilled providers.
through MinuteClinic As the largest provider of walk-in clinics in the country, we are continuously innovating to improve the patient experience and expand MinuteClinic services.
Today, more than of the U.S. population lives within ten miles of a MinuteClinic.
evening and weekend hours, and with most services costing less than $than urgent-care centers and hospital emergency departments – millions of patients depend on us for accessible and affordable care.
Through Virtual Care In forward to reach more people with the expert care provided by MinuteClinic.
In partnership with telehealth leader Teladoc, we introduced our MinuteClinic Virtual Care platform to provide patients with quality, convenient care at reasonable costs via a mobile app or desktop computer.
The service connects patients, ages up, to certified health care providers through video-enabled consults, instead of just telephonic, to address minor illnesses, injuries and skin conditions.
Consults are $in-person doctor visit, and available 24 hours a day, seven days a week.
and extends our reach with health care professionals who are following evidence-based guidelines.
CVS Health also has a comprehensive quality program, including chart reviews to ensure quality of services.
Based on the initial consult, a Video Visit may lead to a subsequent in-person appointment to address concerns only properly assessed face-to-face.
Unlike most telehealth providers, MinuteClinic can connect patients to a store location, seamlessly extending services within the same system.
By the end of Virtual Care program was available in 18 states and the District of Columbia.
We plan to implement the program in every state where telehealth is permitted, and the services will be covered through insurance later this year.
Ensuring Care for Our Veterans The comprehensive health care services provided by MinuteClinic positions CVS Health to make a meaningful difference in the lives of America’s 19 million veterans.
Through the CVS Health-Veterans Administration program, veterans can contact a VA-run triage help line and when clinically appropriate, VA nurses offer eligible veterans the options to receive care at participating MinuteClinic locations for treatment of minor illnesses and injuries.
Additionally, MinuteClinic has integrated information technology with the VA, allowing MinuteClinic to make patient data available to the VA via the eHealth Exchange, so the VA has the full record of any medical services provided during the MinuteClinic visit.
These programs have served more than over the last three years, most commonly treating conditions such as ear infections, sinus infections, and cough.
Veterans’ average in-clinic wait time remains under and in quality surveys, veterans have reported a very positive experience.
In target to form partnerships with five VA health care systems by 2022.
In we built upon our footprint of Phoenix, AZ and Northern California, launching pilots in Santa Clarita, CA and Corpus Christi, TX to help achieve our goal.
We were also proud to support the enactment of the VA Mission Act, which enhances veteran access to community care through the VA.
to serve even more of our nation’s veterans across the country, increasing access, reducing wait times for minor illnesses, coordinating patient care, and integrating information technology.
Increased focus on prevention and management of chronic care, including diabetic retinopathy to prevent disease progression among customers who have diabetes.
We also expanded abilities for more in-clinic tests to support the management of chronic disease and medication adherence.
• Identified near universities and colleges where we will expand services.
The goal of this new offering is to deliver highquality care to college-aged adults who may have limited access to care while attending school.
In addition to the standard services provided at MinuteClinic, we will also include expanded sexual and women’s health services and age-appropriate screenings and counseling services.
• Shared vaccination information with advance public health.
Women’s Heart Health As part of our continued support of the American Heart Association’s Go Red for Women movement, we extended our commitment to women’s health in no-cost “Know Your Numbers” heart health screenings for the second year at MinuteClinic locations any Wednesday in February, including Valentine’s Day.
Care More Accessible As part of our commitment to meeting community health needs, we continue to make access to optometry care more convenient.
In operations expanded to a total footprint of 36 locations in six states.
Our team of 5,000 patients with eye exams, vision tests and contact lens or glasses fittings and evaluations.
We also partnered with MinuteClinic to introduce a new diabetic retinopathy service and address the leading cause of blindness in patients who have diabetes.
with Chronic Disease As we transform the health care experience for all patients, we pay special attention to the needs of patients with chronic diseases who seek care more frequently.
We continue to invest in the development of smart and robust solutions to address the health impacts and escalating costs related to chronic disease in the U.S.
Our efforts include expanding preventive care and treatment for chronic conditions, improving medication adherence, coordinating care across the healthcare system, engaging patients where they are, and offering healthier product options at our stores.
Our new HealthHUB concept stores are a cornerstone of our work to transform the health care experience.
Debuting in February the Houston, TX area, HealthHUB locations are piloting several programs to support patients in managing chronic conditions and drive medical cost savings.
Through HealthHUB locations, we are identifying the most effective and scalable solutions to introduce across our footprint and provide easy access to services – in patients’ local communities and on their schedules.
HealthHUB locations bring together a full suite of support, including pharmacy, nutrition, MinuteClinic and healthfocused product offerings that provide tailored solutions for patients managing chronic conditions.
Expanded diabetesfocused clinical services include screenings, maintenance appointments, and annual assessments.
health services, including new durable medical equipment and supplies.
Care Concierge professionals act as the connection point inside the HealthHUB location, helping patients navigate options and connect with the services they need.
On-Demand Health Kiosks help customers measure and track their blood pressure, weight and body mass index (BMI), and digital tools will help them progress once they leave the store.
The design of the HealthHUB location also includes Wellness Rooms, available for colleagues and community partners to host group events like health classes, nutritional seminars, and benefits education.
continue to deliver frequent and highly personalized care to millions of CVS Caremark® members who are managing a chronic condition.
The programs combine patient-related health and pharmacy data with drug cost management strategies that make care more effective, affordable and easy to navigate.
Transform Diabetes CareTM, introduced in more than 230 CVS Caremark clients, representing 3.4 million members.
The program uses advanced analytics to identify members with diabetes and target appropriate interventions.
A certified coach develops and helps execute personalized management plans for Type on their pharmacy data and electronic health record information.
The patients use at-home, connected glucometers for glucose readings, which their coach can monitor to offer help as needed.
By enhanced diabetes program that combines CVS Health’s local and pharmacy care with Aetna’s care management, targeting, analytics and other capabilities, resulting in a best-in-class diabetes and chronic offering.
The enhanced program will derive from the current Transform Diabetes Care model, making for a seamless transition and member experience for clients who wish to adopt the enhanced product.
Aetna’s care managers can provide a single point of contact for members with chronic conditions regardless of which conditions members have.
The member’s care manager will also have access to the member’s information from their engagement in the Transform Diabetes Care program and can coach based off of that information.
Programs for Complex Conditions Another way we are reducing costs and enhancing patient care is through the development of comprehensive programming designed specifically for complex chronic conditions like kidney disease and cancer.
In to support patients with End Stage Renal Disease (ESRD), a disease that affects nearly 700,000 Americans.
Taking a staged approach, our program seeks to slow the progression of ESRD and reduce associated hospitalizations.
Beginning with early disease identification and patient education, the program will follow with the development of a comprehensive home dialysis program, for both hemodialysis and peritoneal dialysis.
Understanding that longer, more frequent hemodialysis treatments often lead to better outcomes, we will initiate a pivotal clinical trial of a new home hemodialysis device in support of a planned U.S. Food and Drug Administration (FDA) submission to obtain market clearance.
Building Healthier Communities https://www.cvs.com/content/health-hub HealthHUB “We believe that transforming the consumer health care experience begins with creating a new front door to health care.
We will select new program participants by determining who is most at risk for kidney disease and progression to kidney failure, as identified through medical and pharmacy claims data and predictive analytics algorithms, in accordance with HIPAA.
Accordant Care nurses will engage these individuals to educate them on their risk level, important tests they should consider taking, and the need to see a nephrologist.
This team will work with individuals as they progress toward ESRD.
We also work with our health care partners and clients to help manage the cost of oncology care while ensuring access to vital therapies for patients.
Our approach promotes evidencebased cancer care, lower-cost but clinically equivalent treatment options, and a holistic patient care model that helps patients adhere to therapy.
An important component of our cancer care approach is helping providers stay up-to-date with the latest research and advancements, a challenge in the fast-paced field of oncology.
In oncology organization National Comprehensive Cancer Network (NCCN) to provide physicians with a tool to access the latest evidence-supported information.
Treatment Guidelines from the NCCN are integrated into Novologix, CVS Health’s proprietary technology platform, and serve as the clinical foundation of multi-drug regimen prior authorization (PA) for physicians and patients.
Novologix helps drive costeffective regimen selection by determining treatment coverage that meets treatment plan needs.
Improving Medication Adherence We design medication adherence solutions that simplify complex medication regimens to help patients better manage their chronic conditions.
Managing varying dosing instructions and tracking side effects can be challenging for many patients.
We have committed to improving medication adherence and reducing the costly and detrimental effects of non-adherence by providing meaningful solutions.
An improvement for patients receiving CVS Specialty® CareTeam support, which involves pharmacists and nurses who are specially trained in chronic conditions.
• A adherence through ScriptSync®, which makes it easier for patients to refill all their prescriptions at one time.

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