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Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY SPECIALIST INFORMATION SECURITY OFFICER Profile blah blah Core Qualifications Oracle Certified Professional OCP versions 8 0 8i 9i 10g 11g Certified Information Systems Security Professional CISSP ISC 2 Certified Information Security Manager CISM ISACA UNIX LINUX Strong collaborative skills Patch management Database servers Professional Experience Information Technology Specialist Information Security Officer October 2010 to July 2015 Company Name City State Installing and configuring Oracle software versions 10g 12c Scripting maintenance and monitoring tools Creating Risk Assessment template based on NIST 800 30R1 to facilitate and evaluate secure software development practice Building automated database risk security models for quantifying degrees of database risk and enabling the standardization and prioritization of remediation efforts Managing mentoring support staff and participating in 24X7 production support and security monitoring rotation for large scale mission critical applications Developing implementing and supporting enterprise backup and recovery change control security and audit procedures Performing database server and application performance and security monitoring and tuning Implementing vendor and customized database auditing and analysis packages Develop pattern recognition triggers for Anti Money laundering systems Working closely with Corporate Security to ensure that application and database server procedures and controls support all government regulations and corporate policies Designing and implementing least privilege database administration model and application development templates Providing support and guidance for the modeling development and testing of enterprise applications to ensure that applications are secure highly available and fully meet the needs of our end user communities Develop ITS Enterprise Database installation configuration monitoring and security standards and procedures Train other Database Administrators in security best practices change control monitoring account management and role based user administration Create and configure security templates for Oracle Enterprise Manager Act as bureau security liaison and represented database security at conferences and meetings Develop and implement database security policies and procedures Create comprehensive and cross referenced database security benchmark utilizing the CIS Oracle Security Benchmark NIST and DoD Managed IBM engagement for Guardium from proof of concept to procurement Provide remediation roadmap for database and application security issues Identify and analyze data access rights that violate state law and memoranda of understanding Replace manual terminal service audit reports with secure self service repeatable and audited process using PL SQL and COGNOS Vice President April 2002 to September 2010 Company Name City State Perform database penetration testing and regular server and database scanning for security vulnerabilities and compromised passwords Technical lead for database consolidation backup software replacement PeopleSoft upgrade and Anti Money Laundering projects Responsible for operational aspects of Oracle database administration activities including capacity planning installation and configuration of the Oracle RDBMS Grid Control and ASM software patches and supporting products backup recovery database tuning monitoring and troubleshooting utilizing TKPROF OEM STATSPACK DBArtisan Tivoli and custom SQL PL SQL and UNIX shell scripts Plan and manage multi location disaster recovery exercises Provide operational 24X7 support of all corporate Oracle systems 341 databases 65 servers 5 versions of Oracle and 5 operating systems Developed and implemented procedures that reduced in house database problem tickets by 60 job failures by 80 and on call support issues by 80 Created enterprise wide capacity planning troubleshooting and performance monitoring models Coordinated and supported application development testing and performance improvement efforts including data model revisions SQL tuning and client configurations Instituted a series of workshops classes and training programs for developers to expand their knowledge and understanding of SQL Oracle and data security This group is now self sufficient Performed block level data recovery that Oracle Corporation said was not possible saving critical business data and minimizing impact to business functions Database Manager February 2000 to April 2002 Company Name City State Created and supported multi instance spatial environments for internet startup company Gathered user requirements and designed and built logical and physical database structures Managed Unix server farm to ensure proper sizing organization and recoverability Wrote PL SQL SQLLoader and custom routines to load and integrate data from various outside sources and to enforce data security reliability and integrity Monitored shared system resources and recommend improvements to application development staff Wrote database monitoring scripts used to page DBA in the event of database problems Automated DBA functions for table restructuring statistics space management and backup Senior Database Administrator January 1999 to February 2000 Company Name City State Technical liaison and support manager for international leasing company Traveled abroad as needed Participated in due diligence audits of takeover candidate companies Wrote Oracle installation and configuration standards for Windows NT and UNIX Created DBA practice lab and developed practice lab exercises for other DBA staff to learn backup and recovery software Worked closely with various vendors and development groups to improve application reliability and performance Developed a Capability Maturity Model and created CMM training program for database administration Provided 24X7support of international commercial leasing applications System Staff Specialist Database Administrator December 1997 to January 1999 Company Name City State DBA for telesales signature verification and electronic payment systems Participated in off site disaster recovery exercises Reviewed schema tuned queries and managed change control process Developed Cost Based SQL Standards and trained development staff on SQL tuning Provided database design consultation to other projects Developed database installation and administration guidelines Senior Database Administrator June 1997 to December 1997 Company Name City State Converted document management system from Sybase to Oracle Mentored and trained Oracle database administrators at client sites Monitored and tuned Oracle system and applications to prevent resource shortages and shorten the execution time of long running queries Conducted training in database concepts and SQL Database Administrator September 1996 to June 1997 Company Name City State Implemented and maintained critical high volume online and Internet server Oracle databases in UNIX environment Performed performance monitoring capacity planning and application tuning Worked closely with engineering consulting firm to trouble shoot database and applications optimize system performance ensure data integrity and increase system reliability Wrote extensive SQL and PL SQL programs to manage data and create ad hoc reports Developed implemented and enforced Oracle design and usage standards Associate Computer Programmer Analyst June 1991 to September 1996 Company Name City State Technical lead responsible for Pavement and Bridge Management Systems development and production Oracle databases operating in client server environment Prepared EDP sections of consulting contracts and budgets Managing analyst for Pavement and Bridge Maintenance Systems jointly developed by Rensselaer Polytechnic Institute and the Thruway Authority Developed and maintained data standards and agency data dictionary system Education Master of Science Management College of Saint Rose City State Management Bachelor of Arts Music History City State Music History Skills account management ad analyst application development ASM agency audit reports auditing backup budgets c Capability Maturity Model CMM capacity planning client server COGNOS concept conferences consultation consulting contracts client data dictionary system database and applications database administration DBA databases Database database design Designing disaster recovery document management due diligence government regulations IBM Information Security Information Systems law Managing meetings mentoring access Money Windows NT modeling Enterprise operating systems Oracle Enterprise Manager Oracle Oracle database PL SQL page PeopleSoft policies procurement Oracle RDBMS Risk Assessment scanning servers scripts Scripting software development SQL SQLLoader statistics Sybase Systems development Tivoli training programs troubleshooting UNIX UNIX shell scripts upgrade workshops
Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY SPECIALIST Professional Summary Experienced network professional with outstanding success rate at installing and supporting critical multi site networks Proven ability to manage all phases of network installation and administration Adept at analyzing business requirements and crafting technical network solutions Possess excellent written and verbal communication skills and knowledge of the latest advances in technology Network Administrator talented at resolving highly technical issues efficiently to maintain uptime and increase productivity levels Skills Remote access support Systems analysis Preventative maintenance expert Data backup and recovery systems Wireless Access Point Performance testing User account creation Superb interpersonal skills Antivirus and spam blocking VPN configurations LAN and WAN expertise Work History Information Technology Specialist 08 2012 to Current Company Name City State Provides outstanding support to mission partners and other customers Responds to customer calls and touch labor requests Ensures the confidentiality integrity and availability of systems and data available on the LAN Troubleshoots hardware and software components and manages the testing installation and configuration of software Performs daily security inspections of entire DECC facility to include all secured and controlled areas Identifies and mitigates all security vulnerabilities and coordinates with Security manager Coordinates with and escorts all DECC visitors in secure areas and ensures only authorized personnel and equipment are permitted in controlled secure areas Enclave LAN administrator for DECC Warner Robins Ensures all administrative LAN and automated data processing equipment used by personnel is maintained and fully operational Plans and coordinates the installation of new software and network infrastructure equipment Monitors network performance and performs diagnostics to identify and resolve connectivity issues Appointed alternate Ticket Manager Assigns and track incident status Ensure all incidents are being worked and are completed within the allotted time Escalates and forward all incidents for further evaluation if needed Implemented and coordinated a complete technology refresh of DECC ADPE Ensuring all staff was properly equipped to support the DECC mission Spearheaded the DECC s migration from the Admin Enclave network over to the DISANet network with minimal impact to DECC personnel Provides outstanding support to mission partners and other customers Develops plans and designs for network modifications and enhancements Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches routers and firewalls Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches routers and firewalls Documented all server and network problems and other unusual events in detail Upgraded and expanded network systems and their components Computer Systems Administrator 12 2007 to 08 2012 Company Name City State Deploys computer systems and other hardware throughout the base Performs new and replacement desktop and laptop imaging for users Troubleshoot and correct local desktop firewall issues and antivirus updating issues Performs upgrades installation of software and drivers and essential desktop troubleshooting Team lead on deployment of over 150 SIPRNET workstations Tasked primary administrator for all SIPRNET support in zone Performed security scans on classified systems and collaborated with the Information Assurance team to mitigate vulnerabilities and breaches Install and configure hardware software to meet end user needs POC for all installs and upgrades of the Cargo Management Operations System Provide desktop support and uses various utilities to trouble shoot repair and check configuration of desktops Install and configure network and pc attached printers to include Brother Hewlett Packard and Xerox multifunction printers Troubleshoot Diagnose end user network connectivity and bandwidth issues and DHCP scope issues Diagnose and correct workstation performance issues Maintain network and computer system security and ensure that all systems are operating correctly Imaged and deployed over 300 laptop and desktops for customers throughout Robins AFB Restored data operating systems files documents and drivers Information Assurance Network Security 01 2006 to 12 2007 Company Name City State In depth experience in multiple environments developing implementing and maintaining secure networks Duties ranged from installing and maintaining workstations to managing base boundary exception system Distributed monitored and maintained Time Compliance Network Orders threat bulletins and advisories generated by the AF Computer Emergency Response Team Responsibilities Accomplishments Helpdesk Technician 05 2004 to 01 2006 Company Name City State Responsibilities included working with end users to resolve issues relating to Operating System issues Win9x NT and Win 2000 Network Connectivity TCP IP configuration upgrades MS Office products and Internet connectivity Responded to customer issues provided technical support and monitored Network Control Center system supporting 25 000 customers Created maintained user accounts email boxes distribution lists and access permissions Installed programs performed upgrades and applied security patches as necessary Isolated faults and degradations to determine cause Maintained security and integrity of secure domains from unauthorized access Education Bachelor of Science Computer Information Systems 2002 Jacksonville University City State Computer Information Systems Certifications CompTIA A CompTIA Security STI Certified Help Desk Professional Skills A Active Directory administrative antivirus C Client and Server Compaq Hardware Client data processing Dell servers desktops DHCP documentation drivers email firewall Ghost Help Desk Hewlett Packard IBM imaging Information Systems Internet connectivity LAN Team lead managing McAfee access Microsoft Exchange MS Office products Microsoft Office Suite Windows 7 Win9 Windows 2000 2000 Win 2000 Windows 95 98 NT Windows NT migration Monitors Enterprise network administration network security Network Networking networks Norton Antivirus operating systems Operating System peripherals personnel policies printers Various printers processes risk management routers switches Symantec TCP IP technical support desktop support Troubleshoot trouble shoot troubleshooting upgrades Utilities Vista Additional Information Security Clearance TSCI Top Secret Security Clearance
Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY INTERN TEST AUTOMATION ENGINEER Summary Over 3 years of experience serving as a key contributor across all software development life cycle phases including analysis architectural design prototyping development and testing of application using Java J2EE technologies in various domains Very good understanding of Object Oriented Programming Data Structure Algorithms Design Patterns and Distributed Systems Excellent working experience in backend development using different Spring modules like Spring Core Container Module AOP MVC Security Data Transaction Management etc Experienced in developing Microservices with Spring Boot Spring REST Spring Cloud etc Extensive experience in developing Web interfaces using HTML5 CSS3 Bootstrap SASS LESS JavaScript jQuery AngularJS ReactJS and BackboneJS Experienced in working with SQL databases like MySQL PostgreSQL Oracle and have some knowledge of NoSQL databases like MongoDB Expertise working in Agile methodology environments like Scrum Experienced in working with Version Control Tools like SVN and Git Experienced in performing automation using Selenium Java and performing Behavioral driven testing using Cucumber Experienced in build tools like Ant Maven Gradle and using them with continuous integration tools like Jenkins A proactive learner with exceptional analytical design and problem solving capabilities Excellent communication skills including formal presentations and technical documentation Productive in both team based and self managed projects Skills Programming Languages Java J2EE JavaScript Android HTML CSS SQL C C Frameworks and Libraries Spring Restful Web Services Hibernate AngularJS ReactJS jQuery Bootstrap Selenium WebDriver Cucumber Databases MySQL PostgreSQL Oracle MongoDB H2 Build Tools Gradle Maven Ant Practices Agile Scrum Waterfall TDD Clean Coding Continuous Delivery Architectures Microservices Single Page Application REST Client Server Version Control SVN Git Cloud Application Platform AWS Others Bower Grunt Npm Node JSON XML Jenkins IDE Eclipse IntelliJ Android Studio Operating Systems Linux Windows Experience Information Technology Intern Test Automation Engineer 05 2017 to 08 2017 Company Name City State Created nicely baked Test Automation Framework to provide an execution environment for the automation test scripts The framework allowed automated regression testing of WebTix frontend web interface that ExtremeTix s Ticketing Solution Company clients use to access web services Extensively used Selenium WebDriver and Spring Boot combined to write automation scripts for dynamic pages of WebTix written on AngularJS Framework Modularized web components as Java objects following Page Object Model i e created Object repository for all locators which can be easily automated Leveraged the benefits of both data driven and behavior driven approaches and built the framework that is maintainable and reusable Integrated automated tests with Cucumber behavior driven testing framework to allow Quality Assurance team write high level use cases in plain text Leveraged Jenkins to build automated tests project and use Selenium Grid to run parallel tests across multiple browsers and platforms Automated reports generation and distribution Interpreted and converted manual test cases into automation smoke and regression suites Trained and supported the QA team with automation framework and script issues Collaborated with the QA team and went through an evolutionary approach in writing concise documentation to help configure the framework and add new automated tests as required Worked on JIRA tool to create and track new project issue Java Full Stack Developer 05 2014 to 06 2016 Company Name City State Worked on varied aspects of application development including requirement analysis design implementation and testing Coded and debugged multi tiered Java based applications to provide enterprise and embedded solutions using Java and Spring framework APIs like MVC AOP DAO JDBC Transaction Validation Annotation JSON XML Maven and JUnit Test Involved in implementation of applications using conventional design practices SOA Service Oriented Architecture Developed database access layers using Spring Data JPA and Hibernate Developed REST web services for external application integration Developed a Java based SDK and driver software for making the card reader PUA 310V 0 M2U2 Y4 to work on Linux environment Did extensive research on smart card technology NFC Mifare DESFire etc for projects like VMS Visitor Management System and SCBTIMS Smart Card Based Trekkers Information Management System Was responsible for writing core software logic for QMS Queue Management System in Java developing plugin architecture and implementing RS485 TCP HTTP channels as plugins for interfacing QMS hardware devices Worked as a development coordinator for projects like VMS Visitors Management System QMS Queue Management System SCBTIMS Smart Card Based Trekkers Information Management System Worked with JS JSP HTML CSS Bootstrap AngularJS and ReactJS to design and develop interactive user interfaces and HMI Human Machine Interface for real time data monitoring and interactions Built multiple mobile applications Android and iOS for real time monitoring of hydrologic parameters and alert dissemination during floods and glacial lake outburst risks Gained experience in multi platform mobile application development technologies like PhoneGap and Titanium Fixed bugs and implemented improvement features using Java and J2EE on large scale projects through reviews of codes and test cases analysis of change requests and enhancements investing alternate configurations and implementing better solutions Leveraged an array of tools to optimize efficiency including OpenERP for project management Git for source control and versioning sophisticated IDEs such as IntelliJ and many other Was responsible for client interactions and handling technical aspects in a sales pitch Java Developer Intern 03 2014 to 05 2014 Company Name City State Core Java programming with Multithreading Exception Handling File Handling IO Generics and Java Collections Developed the entire MRP Machine Readable Passport Reading Module both backend and frontend by utilizing Java 1 7 and Java Swing Used JDBC for database connectivity to SQL Server Involved in backend development and optimizing the search engine for Nepal Tourism Board NTB s website Involved in bug fixing code enhancements and maintenance activities Prepared test plans for unit testing and implemented test cases using JUnit Software Developer Intern 01 2013 to 10 2013 Company Name City State Designed and developed applications using Scrum an iterative and incremental Agile Software Development methodology Performed back end development using PHP CodeIgniter MVC Framework Developed CMS like system majorly based on PHP and MYSQL Built a file crawler app in CodeIgniter for sorting and removing duplicates and redundant files Created data entry forms in HTML embedded with PHP Trained in effectively utilizing agile methodologies and Object Oriented Programming practices Maintained project documentation Trained in utilizing version control system like Git and managing project timeline by use of OpenERP a comprehensive suite of business applications Responsible for writing User and Administrator Modules of PHP MySQL applications as per the technical specifications Responsible for implementing and hosting of prototype systems on test servers Attended seminars and workshops about SQL Structured Query Language and Database Design Education Master of Science Computer Science 2017 Lamar University City State United States of America GPA 4 0 4 0 Bachelor of Engineering Electronics and Communication Engineering 2013 Tribhuvan University City State Nepal GPA 3 94 4 0 Honours and Distinction Winner of National Robotics Competition Yantra 1 0 organized by Robotics Association of Nepal RAN July 2012 Outstanding Student Award Lamar University Fall 2017 Extra Curricular Activities Resource Manager in Robotics Club Kathmandu Engineering College Tribhuvan University 2013 2013 Twice the winner of National Robotics Competition organized by Robotics Association of Nepal RAN Conducted and mentored Microcontroller Workshop 13th January 2013 and Circuit Synthesis Training Program 14th June 2013 at Kathmandu Engineering College Presented ideas and project based on Android controlled robot in Locus 2013 Annual Technological Festival Nepal Gave a presentation to Nepal Army Club on the application of robotics in safety and security during Tech Exhibition 2013 Treasurer and Event Organizer in Nepalese Student Association NSA at Lamar University 2016 2017 Website and Links Website LinkedIn GitHub
Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY MANAGER Summary Successful fifteen years of experience in IT Management and Technical Support Skilled in installation configuration migration and implementation of server platforms Dedicated IT Manager well versed in analyzing and mitigating risk and finding cost effective solutions Experience in strategic planning designing and budgeting for new products Excellent troubleshooting skills in network servers and software applications Highlights Leadership and Vision Network InfrastructureHardware and software upgrade planningProject trackingBudgeting and resource management Active Directory Adobe Antivirus Backup Exec Backup Budget business processes call center capacity planning Cisco computer assembly Hardware contracts DAS Direct Attached Storage Database Dell Dell Servers Designing Desktops Documentation Firewall HP hiring information systems ISO 9000 leadership Linux Logistics Mac MAC OS Managing Access Microsoft Certified Professional Microsoft Exchange Microsoft ExchangeServer Microsoft Office Professional office Microsoft Project Microsoft Visio Professional Windows 7 Windows 8 Windows NAS Network Attached Storage Enterprise Network Printers Network Networking new product development Operating Systems PBX PCI Phone System policies Project Management quality quality assurance quality improvement QuickBooks Pro Research Robotic safety Storage Area Network SAN scheduling Servers Microsoft SQL Microsoft SQL Server Symantec teamwork technical analysis phones Troubleshooting Visio Professional vision WAN Web Portal Experience Information Technology Manager July 2000 to Current Company Name City Provide leadership vision and management to the IT department Develop Capitol Budget monitor and approve department expenditures Manage monitor and maintain network infrastructure Manage Phone System including call center and office phones Manage all hardware and software configuration installation and maintenance Manage IT Staff scheduling performance review training hiring termination anddisciplinary action Maintain PCI DSS Payment Card Industry Data Security Standards of information systems Research new technologies and calculate future needs to achieve capacity planning Perform technical analysis to improve business processes to save cost and time Manage technology documents maintenance agreements service contracts Computer Manufacturing Supervisor September 1998 to September 1999 City Supervised a team of 25 computer assemblers 3 testers and 6 technicians Organized computer assembly and testing for daily production Implemented procedures for safety performance and policies Ensured all employees were trained in the process of manufacturing Monitor software and hardware evaluation to ensure compatibility Managed Documentation Control for all hardware and software Provided resolutions to engineering Logistics and Management Coordinated daily resolutions of issues through team effort and effective communication Quality Assurance Supervisor April 1995 to March 1998 Company Name City Supervised a team of 15 Computer quality inspectors and 8 software evaluators Hired Interviewed and promoted candidates for new positions Coordinated quality assurance of new product development and proto types Monitored software and hardware compatibility and reliability Managed Documentation Control for all hardware and software Monitor schedules training expenditure and documentation Interview vendors for devices parts and components evaluation Counseled employees to improve morale productivity and teamwork Interpreted instructions for the ISO 9000 compliance Implemented procedures for safety performance and policies Maintain effective communication channels for quality improvement Assessed product viability and planned improvement and modifications Education Bachelor of Science Information System December 2000 University of Phoenix Information System Information System Microsoft Certified Professional Tech Skills June 1999 Associate of Science Computer Technology June 1993 American River College Computer Technology Accomplishments Guided company to comply with PCI Data Security Standard and got it certifiedMigrated Analog phone system to VOIP saving over 40k a year in costMigrated 80 of physical servers to Hyper V to save cost and improve productivity Skills Active Directory Adobe Antivirus Backup Exec Backup Budget business processes call center call center capacity planning Cisco computer assembly Hardware contracts Direct Attached Storage DAS Database Dell Dell Servers Designing Desktops Documentation Firewall HP hiring information systems information systems ISO 9000 Leadership Linux Logistics Logistics and Management Mac MAC OS Managing Access Microsoft Certified Professional Microsoft Exchange Microsoft Office Professional office Microsoft Project Microsoft SQL Microsoft Visio Professional Windows 7 Windows 8 Windows Enterprise NAS Network Attached Storage Network Printers Network Networking new product development Operating Systems PBX PCI Phone System policies Project Management quality quality assurance quality improvement QuickBooks Pro Research Robotic safety Storage Area Network SAN scheduling Servers Microsoft SQL Server Symantec teamwork technical analysis phones Troubleshooting upgrade Visio Professional vision Web Portal WAN
Generate a Resume for a Information Technology Job
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SENIOR INFORMATION TECHNOLOGY MANAGER Executive Summary Results focused Information Technology management professional offering Twenty Two years of progressive leadership experience Transforms high potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to both financial and operational success Accomplished Manager with extensive experience in front of house and back of house operations Proven ability to cut costs and decrease staff turnover Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth by challenging others beyond just doing the work but to bring creativity ownership and pride i the work we do Core Qualifications Operations management Staff development Change management Cross functional team management Supervision and training Sound judgment Computer savvy Calm under pressure Complex problem solving Professional Experience Senior Information Technology Manager Jan 2000 to Jan 2016 Company Name City State Program Manager that drove and finalized a major project initiative consisting of migrating 13 000 Exchange On Premise mail users accounts to cloud based services Office 365 Program Manager responsible for implementation and management of systems that allow Asset Lease Reporting Enterprise Backup Patch Management and Application Distribution to over 10 000 PC s globally utilizing cloud based solutions IT Lead role and stakeholder in reducing our global Data Center Footprint from Twenty Three to Two Data Centers in North America and One Communications Hub in each global Region Long term expertise in Deployment and Management of Microsoft Products globally including Server Desktop Office 365 Mail Skype Active Directory and Federated Services SQL and System Center Management Deployment products Well versed in Disaster Recovery utilizing multiple Data Centers and Storage Arrays Managed team of number of professionals Reduced and controlled expenses by actions Defined strategy and business plan for business area Directed strategic initiatives to achieve organizational objective Senior Information Systems Professional Jan 1996 to Jan 1999 Company Name City State Developed long and short term technology Server and Storage plans formulated policies and procedures and provided technology presentations to diverse groups of internal customers Worked closely with Washington State Agencies in regards to sharing healthcare data and trusted networks Supervised team of technicians in deployment and support of network and technology infrastructure Significant design and execution of Directory based services related servers and business systems Designed and monitored server and storage systems implemented fault tolerance and redundancy Network Support Engineer Jan 1995 to Jan 1996 Company Name City State Provided support for NT Netware Macintosh Cisco 3Com and Bay networks Clients included mid size to large Enterprise Seattle area corporations Installations upgrades repairs configuration and troubleshooting on multiple platforms and infrastructures Oversaw network systems and implemented firewall and other network security functions Senior Technician Jan 1993 to Jan 1995 Company Name City End of the line hardware and software support Responsible for troubleshooting identifying and resolving end user hardware and application issues Trained and provided technical direction to junior technicians Education Bachelor of Science Industrial Technology East Carolina University City State USA Industrial TechnologyCoursework in Course Name Associate of Arts Business University of Phoenix WIU BusinessCoursework in Business Administration and Finance Number GPA Certifications Microsoft Certified Professional Administrator CompTIA A Network Security Novell Netware Engineer Citrix Administrator Red hat Administrator CMA Certified Management Accountant conferred by Institute of Management Accountants IMA Affiliations VMware Users group EMC Users group Association of Information Technology Professionals Leadership Development Program Skills 3Com A Active Directory Backup Bay networks business systems Cisco Citrix hardware network systems Clients direction Disaster Recovery Engineer firewall Hub Macintosh Microsoft Products Microsoft Certified Professional Exchange Mail Office NT Enterprise network security Network networks Netware Novell Netware PC s policies presentations Red hat repairs Reporting servers SQL software support troubleshooting upgrades
Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY AND AWS ADMIN INTERN Experience Information Technology and AWS Admin Intern 04 2019 Company Name City State Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration for company s financial department Achieved an overall increment of 30 in efficiency by migrating the company s infrastructure to AWS cloud Reduced the company s infrastructure cost by 10 times Implemented secure off site backups through scheduled weekly SSH dumps to remote server Configured and troubleshot switches routers and firewalls using TCP IP protocols Network Engineer Intern 10 2015 Company Name Built LAN and WAN for small scale business enterprises using HTTP DHCP DNS OSPF VLAN AWS Certified Solutions Architect Associate 10 2018 Company Name City State ID J007G7C1MFE41RSQ Aug 2019 Cisco Certified Network Associate CCNA 200 125 ID CSCO13264710 04 2019 Company Name Set up a VPC network on Amazon and created public and private subnets security groups elastic IP and NAT gateway Created an EC2 instance with Windows AMI to host an application on virtual machine WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018 Configured routers switches and implemented IP addressing subnetting for a multi location enterprise network using DHCP OSPF HSRP RSTP for routing and redundancy Solved security threats by providing network security using ACL and port security Linux Based Integrated Ad Hoc Network for IT infrastructure Linux Ubuntu Fall 2018 Designed and implemented a prototype illustrating a client server model for hosting WebServer Apache2 master and slave Work History Information Technology and AWS Admin Intern 04 2019 Company Name City State Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration for company s financial department Achieved an overall increment of 30 in efficiency by migrating the company s infrastructure to AWS cloud Reduced the company s infrastructure cost by 10 times Implemented secure off site backups through scheduled weekly SSH dumps to remote server Configured and troubleshot switches routers and firewalls using TCP IP protocols Network Engineer Intern 10 2015 Company Name Built LAN and WAN for small scale business enterprises using HTTP DHCP DNS OSPF VLAN AWS Certified Solutions Architect Associate 10 2018 Company Name City State ID J007G7C1MFE41RSQ Aug 2019 Cisco Certified Network Associate CCNA 200 125 ID CSCO13264710 04 2019 Company Name Set up a VPC network on Amazon and created public and private subnets security groups elastic IP and NAT gateway Created an EC2 instance with Windows AMI to host an application on virtual machine WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018 Configured routers switches and implemented IP addressing subnetting for a multi location enterprise network using DHCP OSPF HSRP RSTP for routing and redundancy Solved security threats by providing network security using ACL and port security Linux Based Integrated Ad Hoc Network for IT infrastructure Linux Ubuntu Fall 2018 Designed and implemented a prototype illustrating a client server model for hosting WebServer Apache2 master and slave Accomplishments DNS Bind9 server DHCP Server and Backup server Integrated the network to release dynamic IPv4 and IPv6 addresses to provide firewall protection NFS IPsec VPN Multi client server chat application Spring 2018 Developed a real time multi client server chat application in Python for a chat group by implementing socket programming Secured the application by providing features like AES encryption SHA 256 MD5 and symmetric key method Client server Socket Programming using TCP in Python Fall 2017 Developed a Python script for the client on Linux for performing a set of mathematical expressions sent by the server Evaluated the result by receiving a flag sent by the server to the client on successful execution of the mathematical expressions indicating a secure and successful TCP socket client server connection establishment SDN based Load Balancer Fall 2017 Designed a software defined network to provide server load distribution for a pool of HTTP servers by analyzing the incoming packets and routing accordingly Optimized congestion by performing load balancing in round robin technique for the POX controller by using Openflow Switch Client server application for public key cryptography in Python Fall 2017 Developed a secured TCP connection for encryption and decryption of text file and matched the output at the receiver Created public key cryptography to generate a set of public and private key pem file by using RSA cryptosystem Education Master of Science Telecommunication and Networks 12 2019 Northeastern University Solapur University City State Bachelor of Engineering Electronics and Telecommunications 06 2016 Summary Actively seeking full time opportunities from December 2019 Highlights IP networking protocols TCP IP UDP HTTP S DHCP DNS STP HSRP ISIS RIP OSPF MPLS FTP SMTP IPSec VLAN VPN Network Tools Wireshark VMware Cisco Packet Tracer VirtualBox Oracle Windows Server AWS Active Directory Operating Systems Windows Linux CentOs Ubuntu RHEL Programming languages Python Bash Scripting Coursework Data Networking Linux for Network Engineers Internet Protocols Architecture Network Security Computer Communication Networks Multimedia Communication Active Directory Routers Ad Routing Apache2 SSH Bash Scripting CCNA SMTP Cisco Certified Network Associate Switches Cisco TCP IP Client server VPN DHCP WAN DNS Windows Server Financial Firewalls FTP Gateway HTTP Internet Protocols IP ISIS LAN Linux Windows Multimedia Enterprise Network Security Network Networking Networks Operating Systems Oracle OSPF Programming Protocols Python RIP Skills IP networking protocols TCP IP UDP HTTP S DHCP DNS STP HSRP ISIS RIP OSPF MPLS FTP SMTP IPSec VLAN VPN Network Tools Wireshark VMware Cisco Packet Tracer VirtualBox Oracle Windows Server AWS Active Directory Operating Systems Windows Linux CentOs Ubuntu RHEL Programming languages Python Bash Scripting Coursework Data Networking Linux for Network Engineers Internet Protocols Architecture Network Security CComputer Communication Networks Multimedia Communication Active Directory Ad Apache2 Bash CCNA Cisco Certified Network Associate Cisco client server DHCP DNS financial firewalls FTP gateway HTTP Internet Protocols IP ISIS LAN Linux Windows Multimedia enterprise Network Security Network Networking Networks Operating Systems Oracle OSPF Programming protocols Python RIP routers routing SSH Scripting SMTP switches TCP IP VPN WAN Windows Server
Generate a Resume for a Information Technology Job
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EXPERIENCED INFORMATION TECHNOLOGY MANAGER Experience Experienced Information Technology Manager Highly accomplished professional with over 10 years of experience in a variety of management areas Astute in identifying operational business needs turning needs into requirements and producing supporting business and reporting systems Skilled in all phases of project management managing resources and personnel and leadership Demonstrated ability to implement effective systems and manage high output work teams Key Proficiencies Personnel Management Leadership Management of on shore off shore resources Financial budgets planning Project Management Business Intelligence Communications Business Analysis Report Development Analysis User Relations User Training Development Superior Microsoft Office Product Knowledge Redesign of entire BI Program including streamlining of platform redesign of warehouse and revamp of reporting tools resulting in consistent data across entire organization quality trusted data for business decision making and license cost savings of 30 000 per year over 5 year period Redeployment of architecture of Business Objects to SAP BO with SAP BW providing backend closed system between tools to improve report design and runtime efficiency of reports Implementation of revamped external website using SharePoint as the redesign toolset project brought our technology current to SharePoint 2010 architecture providing vendor support and established new company branding Redesign of SharePoint end user experience to gain user acceptance and build stronger partnership with business units Applications Team Leader 05 2012 to Current Company Name City State Manager of Business Intelligence DBA SharePoint and Web departments including strategic planning overall systems architecture and personnel Work with a variety of vertical and horizontal reporting structures to communicate progress and status Cultivate relationships with all levels within the organization to build strong partnerships Review reporting database SharePoint and web practices to ensure proper techniques utilized handle all project management and oversee departmental staff development compensation and hiring practices Management of personnel includes both onshore and offshore consultants as well as company employees Accomplishments Implementation of revamped external website using SharePoint as the redesign toolset managed on time and within budget Project brought our technology current and provided a more streamlined user experience Redevelopment of standards for SharePoint governance managed on time Implementing governance allowed us to save over 100GB of server space and positioned our site for new branding Redesign of entire BI structure including platform databases and reporting currently on going managing and providing technical assistance Project brings disparate data sources together combines tools into one system and saves licensing costs of 30 000 per year over 5 years Business Intelligence Manager 12 2005 to 05 2012 Company Name City State Manager of reporting department including strategic planning and overall systems architecture Worked with all levels of the organization to communicate project status and created and maintained relationships with executives to adhere to company goals Performed data analysis management of reporting software systems and data warehouse environment reviewed reporting practices to ensure proper techniques utilized handled all project management and oversaw departmental budget and staff development compensation and hiring practices Accomplishments Upgrade of the Business Objects architecture from unsupported version to latest copy Done on time and within budget Managed project as well as did technical work Upgrade of databases from MS SQL to Oracle to support parent company design standards Done on time and within budget Managed project Redeployment of architecture of Business Objects to SAP BO with BW Managed project as well as did technical work Participated in Phase 1 of 3 Information Systems Software Administrator 11 1997 to 10 2005 Company Name City State Managed and maintained all software packages for the entire organization including ERP CRM SQL databases and reporting software Lead efforts to analyze company needs and determine where software in use could best be configured to align with company needs Worked with all levels of the company to maintain and administer both software and reporting needs Managed Help Desk personnel Accomplishments Implementation of new ERP system throughout organization including database software and reporting Managed project within scope budget and timeline Implementation of CRM system Managed on time and within budget Education BA Management 2012 Western Governor s University Management General Studies 2007 University of Phoenix General Studies business management focus Diploma General Studies 1993 Denmark High School General Studies Professional Affiliations Girl Scouts of America Troop Leader Volunteer 2011 Present Women in Technology Wisconsin Inc Brand Ambassador May 2015 Present Allouez Traffic and Safety Committee 2009 2012 Leadership Green Bay 2007 Skills branding budgets budget Business Analysis BI Business Intelligence business management Business Objects CRM data analysis data warehouse DBA databases database decision making ERP Financial focus Help Desk hiring Leadership managing Microsoft Office SharePoint Oracle personnel Personnel Management producing progress Project Management quality reporting SAP BW SAP MS SQL SQL staff development strategic planning systems architecture technical assistance User Training Upgrade website
Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY MANAGER Qualifications Strong communication skills Web application design Working independently HTML Leadership Adobe Acrobat Professional IT Governance Adobe Photoshop Requirements gathering Adobe Dreamweaver Software Development Life Cycle Windows Server 2008 principles SDLC Windows Server 2012 Project Management Active Directory System administration SQL Help desk administration Microsoft Office Database Design SAP Business Objects Web Intelligence Microsoft SharePoint ASP net business operations C database development disaster recovery forms development grants development HTML computer support marketing materials Microsoft Access Microsoft SQL Server Oracle database PL SQL personnel management purchasing report writing requirements gathering SQL strategic planning user manuals training materials troubleshooting upgrade web development workflow Experience Information Technology Manager April 2005 to Current Company Name City State Managed computer support staff of college serving over 150 employees Responsible for planning and implementation of major modifications upgrade to the entire computing environment of the college Involved in IT Governance efforts of the campus to develop infrastructure and security policy Overseen help desk support which included troubleshooting hardware software and Windows servers Managed multiple projects varying in scope time frame and difficulty to develop applications or other IT solutions for various needs of the Faculty staff and students Administer data needs of the college including data security database development maintenance and report generation Responsible for the purchasing appropriate computing equipment that would fit the various needs of the college Faculty and staff System Analyst June 2003 to April 2005 Company Name City State Managed efforts of staff to accomplish various tasks related to new system migration project Generate SQL for data population and complex report writing using PL SQL and Crystal Reports 9 to accommodate new system migration project Maintain and improve existing databases used to manage every day workflow Created several tools using Visual Basic and SQL to assist over 80 Housing Specialists improve accuracy of data files needed for mandatory reporting to the federal government Graduate Assistant Technical Writer January 2002 to May 2003 Company Name City State Developed user manuals and training materials for computer systems used by police personnel Tested web and client server applications to ensure that user requirements were met Utilized web development tools to create on line user s manuals Co Founder Business Manager December 2001 to Current Company Name City State Managed all aspects of business operations of non profit performance arts organization Developed marketing materials for release to community entities Wrote grants to secure funding for youth and out of school time programs Applications Developer October 2000 to July 2001 Company Name City State Documented user requirements for the rewriting of existing billing systems that tracked resource usage of an internal service group to the entire global organization Lead development team in requirements gathering tasks Provided support for billing systems involving troubleshooting complex queries Programmer Analyst June 1995 to September 2000 Company Name City State Performed tasks in allstages of the system development life cycle of a disability claims system including user specifications functional designs and technical designs Created Oracle database objects views queries PL SQL and SQL to satisfy the reporting needs of end users Developed testing strategy and lead testing team responsible for all testing stages of large disability claims system Education Master of Science Management Information Systems May 2003 University of Illinois City State Management Information Systems Bachelor of Science Information and Decision Sciences May 1995 University of Illinois City State Information and Decision Sciences Skills ASP net Active Directory Adobe Acrobat Adobe Dreamweaver Adobe Photoshop application design arts billing systems Business Objects business operations C client server Strong communication skills hardware Crystal Reports 9 databases database development database development Database Design disaster recovery forms frame functional government grants help desk support Help desk HTML computer support Leadership marketing materials Microsoft Access Microsoft Office Microsoft SharePoint Windows migration Oracle database PL SQL personnel personnel management police profit Project Management purchasing report writing reporting Requirements gathering SAP SDLC servers Software Development Microsoft SQL Server SQL strategy strategic planning System administration user manuals training materials troubleshooting upgrade Visual Basic Web Intelligence web development Windows Server workflow Affiliations Quality driven Information Technology Manager with over 10 years experience aligning business systems with business policies and guidelines while managing IT support and application development operations Looking to bring strong management analytical and problem solving skills to an industry leading technology company
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VICE PRESIDENT INFORMATION TECHNOLOGY SOFTWARE ENGINEERING Professional Summary A results driven and business minded technology leader with 20 years of experience in technology and software development A professional who is passionate about developing people and teams to reach their greatest potential A thought leader that partners with business to drive strategy from conception to execution A team player that places a priority on networking relationship building and diversity to achieve the greatest possible outcome A progressive technology leader with an innovative and growth mindset Skills People Centered Leadership Strategic Tactical Planning Software Engineering Designing Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology Software Engineering 03 2018 to Current Company Name City State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100 IT associates plus consultants 20 m budget key capital trans formative projects for the full life cycle of delivering world class business solutions Supporting company wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems Leading technology transformation focused on re platforming legacy core systems to a cloud and microservices containers based architecture running on the AWS platform This allows Safelite IT to deliver business value faster improved speed to market by 20 Leading implementation of robotic process automation RPA by automating manual repetitive business processes Anticipated savings of 2 3 M per year Assistant Vice President Solutions Delivery 07 2015 to 03 2018 Company Name City State Defined and executed product vision for Safelite s overall core systems architecture that drives business growth from 5 national contact centers 600 retail locations 6000 mobile technicians 90 warehouses 2 distribution centers multiple customer driven responsive web applications and customer app engagement tools Drove adoption of agile methodologies across technology teams and business units Built high performance and autonomous agile product teams that are highly engaged with Safelite s business teams to deliver product value for our customers Extended Safelite s core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central unified platform that provides consistent service regardless of customer channel of choice Managed successful delivery of customer engagement initiatives watch us on our way app service emails 2 way text text to chat web chat multi modal self service experience chat bots pilot IVR via AWS connect personalized promo codes email campaigns leveraging sales force marketing cloud etc Launched Road to Innovation program to engage motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience Led architecture and delivery of first ever cloud based end to end claim solution to support all types of claims in 5 national contact centers Sunsetted legacy AS 400 by moving customer case management tool to sales force service cloud and sales data to BI platform Oversaw the implementation of new enterprise integration platform Mulesoft Director Of Technology 04 2013 to 07 2015 Company Name City State Managed successful delivery of web responsive self serviced digital portals for policyholders agents insurance claim adjusters and cash customers Led legacy safelite com site upgrade to modern web responsive self service site Online conversion and self service usage went up from 15 to 60 in 3 4 years Managed the design implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate Led the implementation of end to end IVR solution for key insurance partner and API integrations from insurance partner s website for glass scheduling Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS Information Technology Manager 02 2008 to 04 2013 Company Name City State Transformed Safelite s systems and IT teams for Safelite Solutions Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite s growth Managed the effort to re platform legacy point of sale pricing scheduling work order management and inventory system Lead technical efforts to move to a distributed service architecture using NET to build applications and WCF services Managed the implementation of new glass claims management system and migrated 200 insurance carriers glass claim processing from legacy mainframe system Lead designs architecture to move to a distributed architecture using NET C and SQL server Team Lead 06 2003 to 02 2008 Company Name City State Information Technology Consultant 04 1998 to 06 2003 Company Name City State Education Mini MBA Boston University BS Electronics And Communications Engineering Anjuman Engineering College City Affiliations 2018 Stevie Award Gold Winner Watch us on our way App 2017 Safelite Solutions Innovation Award New claims management tool 2016 Belron Exceptional Customer Service Award Part Identification 2015 Safelite Group Customer Driven Leadership Award 2013 Belron Exceptional Service Award Allstate Integration 2013 Belron Exceptional Service Award Customer Self Service Innovation 2013 Safelite Group Wall of Fame Award 2008 Safelite Group Wall of Fame Award Skills People Centered Leadership Strategic Tactical Planning Software Engineering Designing Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology Software Engineering 03 2018 to Current Company Name City State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100 IT associates plus consultants 20 m budget key capital trans formative projects for the full life cycle of delivering world class business solutions Supporting company wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems Leading technology transformation focused on re platforming legacy core systems to a cloud and microservices containers based architecture running on the AWS platform This allows Safelite IT to deliver business value faster improved speed to market by 20 Leading implementation of robotic process automation RPA by automating manual repetitive business processes Anticipated savings of 2 3 M per year Assistant Vice President Solutions Delivery 07 2015 to 03 2018 Company Name City State Defined and executed product vision for Safelite s overall core systems architecture that drives business growth from 5 national contact centers 600 retail locations 6000 mobile technicians 90 warehouses 2 distribution centers multiple customer driven responsive web applications and customer app engagement tools Drove adoption of agile methodologies across technology teams and business units Built high performance and autonomous agile product teams that are highly engaged with Safelite s business teams to deliver product value for our customers Extended Safelite s core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central unified platform that provides consistent service regardless of customer channel of choice Managed successful delivery of customer engagement initiatives watch us on our way app service emails 2 way text text to chat web chat multi modal self service experience chat bots pilot IVR via AWS connect personalized promo codes email campaigns leveraging sales force marketing cloud etc Launched Road to Innovation program to engage motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience Led architecture and delivery of first ever cloud based end to end claim solution to support all types of claims in 5 national contact centers Sunsetted legacy AS 400 by moving customer case management tool to sales force service cloud and sales data to BI platform Oversaw the implementation of new enterprise integration platform Mulesoft Director Of Technology 04 2013 to 07 2015 Company Name City State Managed successful delivery of web responsive self serviced digital portals for policyholders agents insurance claim adjusters and cash customers Led legacy safelite com site upgrade to modern web responsive self service site Online conversion and self service usage went up from 15 to 60 in 3 4 years Managed the design implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate Led the implementation of end to end IVR solution for key insurance partner and API integrations from insurance partner s website for glass scheduling Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS Information Technology Manager 02 2008 to 04 2013 Company Name City State Transformed Safelite s systems and IT teams for Safelite Solutions Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite s growth Managed the effort to re platform legacy point of sale pricing scheduling work order management and inventory system Lead technical efforts to move to a distributed service architecture using NET to build applications and WCF services Managed the implementation of new glass claims management system and migrated 200 insurance carriers glass claim processing from legacy mainframe system Lead designs architecture to move to a distributed architecture using NET C and SQL server Team Lead 06 2003 to 02 2008 Company Name City State Information Technology Consultant 04 1998 to 06 2003 Company Name City State
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DIRECTOR OF INFORMATION TECHNOLOGY Professional Profile Senior Project Management Position Senior Project Manager with over 25 years of diverse experience including health care private sector local and state government and aerospace defense contracting Successful management of fast paced private sector projects as well as large multi departmental multi agency government projects Provided mentoring and professional quality training to hundreds of project managers Proven competence in leadership communication project planning budgeting design change control execution implementation and support Experience Director of Information Technology 10 2013 to Current Company Name Member of the Health Care Executive team responsible for the delivery of technology to two hospitals 40 clinics Public Health Behavioral Health Medical Examiner and the County s Health Insurance plan Implemented Service Now ITIL Active Directory and Office 365 for the agency Responsible for the agency s Informatics organization Oversaw the outsourcing of the agency s Cerner EHR system implemented two major Cerner upgrades and developed the technology plan to implement the agency s new hospital Developed and managed the County s Project Leadership Academy The Academy trains and mentors project managers from various agencies using PMI PMP grade training materials and examples Senior Project Manager Architect Business Analyst 04 2001 to 10 2013 Company Name Health Care Agency Electronic Health Record System Managed the implementation of a 50 million Cerner system across two hospitals 40 clinics and Public Health in 14 months The system included 56 solutions including registration scheduling patient care and billing It included interfaces to PACS Pyxis and other outside entities Land Management Providing Project Management Office PMO oversight and mentoring to project managers on a major upgrade 4 5 million to the County s Land Management and Permitting System Includes executive status presentations multiagency coordination and mentoring supervision of 2 junior project managers Fire Department Enterprise Architecture Initialization analysis and estimating for a 6 million upgrade of the Fire Department s IT systems including the development of a data warehouse and executive dashboards Property Tax Led a team of analysts to develop a comprehensive requirements document for a replacement property tax system This document was then used in a Request For Proposal for the new system The system will serve five County organizations consisting of approximately 400 employees as well as thousands of taxpayers Managed the requirements definition design development and implementation of a number of large Law Enforcement Public Safety systems This included an Inmate Management System Records Management System RMS Mobile Field Reporting System Mobile Computer Aided Dispatch CAD System Wants Warrants System and Investigative Case Management System Most of these systems share a common data architecture and serve over 900 members of the Sheriff s Department Projects were between 500K and 1million in size Project teams varied between 5 and 15 people County Telecommunications Managed the implementation of a Cisco based data network and VoIP telephone system at all the County s main campuses The scope of the 4 million project included 4000 phones and 180 switches routers Stepped in and managed a Countywide Microwave project that was already underway and in trouble This 12 million project used Harris equipment at 18 sites Five of these required new construction including towers generators and shelters County IT Services Implemented the Service Now package for the IT department This included implementation of ITIL processes Provided several new project management concepts to other county development teams Established new tracking and reporting standards Mentored other project managers Principal Consultant Senior Project Manager Principal consultant 03 1997 to 04 2001 Company Name for the company s CRM practice Acted in roles including Project Management Architect and Lead Designer on the below listed projects RR Donnelley Managed the design and development of a customer B2B portal for RR Donnelley s Book Division to provide secure access to customer s proprietary reports using data aggregated from disparate databases within numerous Publishing Services facilities Portal was developed with BroadVision One to One Enterprise for all major functions Advest Managed the design and development of a Web based workflow enabled electronic new account form system System was a custom application to implement online account data collection real time compliance workflow processing and interface to Advest s ADP back office system Franciscan Winery Developed a CRM and Decision Support solution across several departments and vendors based on Epiphany technology Project included the design of both an Epiphany data mart and a separate customer data warehouse A new set of applications was designed to load maintain and access the customer s data warehouse Mattel Designed and marketed proof of concept for an Internet marketing solution Solution included leading edge integration between Epiphany and Annuncio products Royal Alliance Associates Developed a fully integrated front office back office new accounts system System took information from representative s desktop loaded it into the back office new accounts system performed compliance tests interfaced to Royal s clearing vendor and supported customer support for representatives and clients Senior Project Manager 03 1992 to 03 1997 Company Name Major Projects Rearchitect of Altris product suite Implemented Customer Support Desk introduction and implementation of Project Management processes Arco Alaska Managed the implementation of a custom engineering drawing change solution which reduced engineering change cycle time Bell Helicopter Managed a project to implement capture of high volumes of purchase orders and supporting documents for later access and distribution across Bell s vast campus and off site offices MCA Universal Managed the implementation of a solution to load and track contracts for MCA s clients and vendors actors etc System required a custom implementation of a full text search engine integrated with the Altris document management technology Caterpillar Managed the implementation of a distributed database imaging solution that provided drawings to the shop floor at several major utilities Created and developed multiple system delivery organizations A quality assurance group Test and development labs Engineering product release group Product packaging group Installation teams Training centers Customer support Led several process re engineering efforts that combined with the individual group s focus to substantially improve overall customer satisfaction Implemented several new project management concepts in the IT industry Developed and taught project management classes and have acted as mentor to over 100 project managers in the last 15 years Ventura County Sheriff s Department Graduated in 2009 with the honors of Class President Top Academic Award and Top Cadet award for Leadership Education MBA Pepperdine University BS Biology Computer Science Loyola Marymount University Biology Computer Science Numerous classes in Project Management and virtually all facets of IT Systems Skills Academic Active Directory ADP apple Architect Agency B2B Behavioral Health billing Book BroadVision CAD Case Management Cisco concept contracts Ventura CRM clients customer satisfaction Customer Support data collection data warehouse databases database Decision Support delivery document management edge estimating focus front office drawing imaging Insurance Internet marketing ITIL Law Enforcement Leadership leadership skills mentor mentoring access Office MS Project Microwave Enterprise network new construction packaging PACS patient care PeopleSoft Permitting presentations process re engineering processes Project Management Project Leadership Proposal Public Health Public Safety quality assurance real time reporting requirements definition RMS routers SAP scheduling SQL supervision switches Tax Telecommunications telephone phones training materials upgrades upgrade utilities VoIP Warrants web development workflow
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INFORMATION TECHNOLOGY MANAGER NETWORK ENGINEER Professional Overview A highly skilled and accomplished Information Technology Manager with over 16 years of expertise in planning implementing and streamlining IT systems to ensure maximum customer satisfaction and business revenue Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas Exceptional communication and project management skills with the ability to successfully manage multiple priorities and assignments Skills Platforms Windows 2000 2003 Server and Professional Windows XP Pro and Home Win 3 11 95 98 Dos 6 22 Citrix ICA MS Exchange 2000 Hardware HP IBM Dell and Intel Based Server and Desktop Platforms Cisco 2500 Switches Sonic Wall Hardware VPNs HP Laser Jets Toshiba E 310 Color Copier Toshiba and Sony Laptops Inter tel Software MS Office Visio Citrix Metaframe XP Symantec PC Anywhere Ghost Antivirus Utilities Win fax McAfee Virus Scan Adobe Acrobat Illustrator Photoshop Partition Magic Adware Spyware Networking TCP IP Wireless 802 11 a b g DNS WINS DHCP Relevant Experience Information Technology Manager Network Engineer Feb 2006 to Current Company Name City State Responsible for all day to day operations and functions of Wilkes McHugh s six offices and 300 staff members Currently lead a team of 6 IT professionals and Developers in the planning upgrades and implementation of IT systems business applications and development of new software tools Work closely with the CIO and senior management to ensure business and technology objectives are aligned Researched new technologies and calculated future needs to achieve accurate capacity planning Negotiated hardware and software purchases and maintenance contracts Dramatically reduced IT costs and maintenance by virtualizing the company s infrastructure using VMware Reduced physical servers from 50 to 4 and streamlined disaster recovery processes Planned and executed Active Directory domain migration from 2008 to 2012 R2 Coordinated the planning and migration to MPLS network for 8 sites including upgrades of all routers switches and network equipment Increased speed and reliability of company email by migrating from Microsoft Exchange 2010 to 2016 Streamlined operations by designing new Citrix infrastructure using Netscaler load balancers to ensure better speed and connectivity with less downtime for remote offices Led the planning and implementation of Disaster Recovery site in Atlanta Created company s first comprehensive business continuity plan and tested with success Installed and configuring Barracuda Spam Virus Firewalls resulting in the reduction of Spam by 40 Enforced security policies managed monitored and updated spam filtering Virus and Malware prevention systems Reduced desktop application deployment times by 60 by designing and implementing Microsoft s System Center Configuration Manager Conducted training on internal systems local procedures and other technical subjects for company employees Coordinate with external technology vendors internal staff members and third party consultants Network Engineer Sep 2003 to Jan 2006 Company Name City State Administered and managed a Windows 2003 server network environment Responsible for all LAN and WAN duties of local and remote Networks Acted as a technical consultant for our clients and for various IT projects Provide End User Support for Windows XP and 2000 Operating Systems Installed and implemented Exchange 2003 mail server Implemented Server and Desktop security using Mcafee Enterprise and ePolicy Orchestrator Installed and configured Web servers FTP servers and POP3 mail servers Manage Cisco 1900 Switches and 2600 Routers Configured VPN Remote Access for users Implemented software Domain policies patches and upgrades using Group Policy and SUS Trained new employees in Systems Administration and Web development Network Support Technician Jan 2003 to Aug 2003 Company Name City Provided network and desktop support to over 800 users Provided technical support to all offices of the S B A Domain Supported the Help Desk using Help Star software Troubleshooting of Windows 98 and 2000 Desktop Computers Implemented Group Policy Objects to control desktop environment and security Performed Hardware and Software upgrades and replacements Performed installations and troubleshooting of MS Office Suite Managed users computers and Organizational Units through Active Directory Created disc images of desktop and notebook computers using Norton Ghost Troubleshooting and repairs of Laser Printers and Copy Machines Education Bachelor of Science Management Information Systems University of Maryland University College City State Certifications Microsoft Certified Technology Specialist 2008 MCTS 2008 Citrix Certified Administrator CCA Information Systems Management Certificate Project Management Certificate
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INFORMATION TECHNOLOGY MANAGER Experience Information Technology Manager April 2007 to Current Company Name City State Annual budget planning for department network administration implementation of new technology developed company applications daily backups and technical support for 80 users Administration of security firewall spam firewall and web filter VLAN s and VPN setup and administration Windows Server 2008 R2 administration Microsoft Active Directory administration with 100 PCs on Windows 7 and Windows XP Microsoft DFS DHCP DNS and WSUS Services administration FTP server implementation and administration Microsoft Exchange Server 2010 Administration creation of new users distribution groups and daily backup Servers and desktop backup with Symantec BackupExec 2012 Administration maintenance and daily backup for Sybase SQL Anywhere 11 0 databases Administration of Mac editing rooms on OS X 10 8 10 9 with SAN storage Apple XSAN 30 TB Array administration on Promise VTrak Ex10 Series Software installation and setup for editing rooms with Final Cut Adobe Products Cinema 4D etc Hardware installation and configuration for video capture with Aja Kona and Black Magic video capture devices iNews News Room Management System Wide Orbit Traffic Sales and Revenue Software Knowledge of Florical Systems Software for Television Automation Omneon video server Streambox Mobile Broadcast Streaming Video and some Miranda products Responsible for research quote acquisition and configuration of all new network technology in the company Repair installation and updates of Software and Hardware for PCs and Mac Computers Information Technology Manager July 2001 to March 2007 Company Name City State Develop maintain and support in house applications Responsibilities include software licensing updating operating system for desktop computers and servers and technical support for 25 users Supervised two employees for the department In 2004 developed a program to track inventory of all hardware being distributed to 300 branch offices as well as a user manual for the in house application detailing procedures and processes Network Administration for a LAN with 30 desktop PCs and 5 Windows 2003 Standard Edition Active Directory Service DHCP and DNS Server administration Implementation of FTP Server for large file transfer Implementation of Distributed File System DFS to share files in each department Microsoft Exchange Server 2003 Administration creation of new users groups and policy groups daily backup Installation and maintenance of Certification Authority in Windows Server 2003 for web application Administration maintenance and daily backup for a database Sybase SQL Anywhere 9 0 Maintenance and Creation of desktop applications Power Builder 6 5 Power Builder 9 0 Technical support for 300 branch offices New installation and updates of Software and Hardware Information Systems Administrator January 2001 to July 2001 Company Name City State Technical support for 10 network users and 100 branch offices Implemented Terminal Service to be able to connect to five new branches in Colombia Daily backup for Sybase SQL Anywhere 7 0 Database Microsoft SQL Server 2000 Database QuickBooks Pro Database and in house program Network Administration implementation of FTP service for 100 branches connections creation of uses and security access Windows 2000 Server Administration Active Directory Service administration and maintenance Microsoft SQL Server 2000 administration Technical Support for branch offices Installation and updates of Software and Hardware Education BS Computer System Engineer January 29 2000 Fundacion Universidad Autonoma de Colombia City Colombia Computer System Engineer Computer Technician April 26 1997 Certification in LAN Network Administration January 1997 Centro Colombiano de Estudios Profesionales Pontificia Universidad Javeriana City Colombia Skills 4D Active Directory Adobe Products Apple Automation backup Broadcast budget planning Computer Technician Hardware installation and configuration Hardware databases Database DHCP DNS editing Final Cut firewall FTP inventory LAN Mac Magic access Microsoft Exchange Server Windows 7 Windows 2000 Windows XP Network Administration network OS operating system Power Builder 6 5 Power Builder 9 0 processes QuickBooks Pro research Sales SAN Servers Software installation Microsoft SQL Server Streaming Video Sybase SQL Anywhere 7 0 Sybase SQL Anywhere 9 0 Sybase SQL Anywhere Symantec Technical support Television video VPN Windows Server Windows 2000 Server
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DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Innovative executive and technology professional with strong work ethic and excellent communication skills experienced in high volume multi unit retail and business operations Desires a high level position in a professional business environment Skill Highlights Microsoft Server 2003 2008 2012 Exchange Server 2007 2010 VMware ESXi VMware vCenter VMware Horizon View 5 x 6 x and 7 x Microsoft Hyper V Cisco UCM and Unity Help Desk ITIL Service Catalog Vendor Management Budgeting Project Management SLA Management Asset Management Professional Experience Director of Information Technology 11 2012 to Current Company Name City State Developed and implemented the IT strategy for the organization including software support and infrastructure Hired developed and managed IT staff Negotiated terms and products from external vendors including changes needed as business needs changed Met and exceeded goals set by executive leadership accomplishing both time and financial gains Set annual budgets for organizational technology needs IT Administrator 03 2008 to 11 2012 Company Name City State Planned installed and managed Microsoft domain environment utilizing Microsoft Server 2008 Upgraded environment to Server 2012 Planned installed and managed Microsoft Exchange server successfully migrating end user data from third party non Exchange environment Planned installed and managed VMware platform for a virtual environment Converted all physical servers to virtual environment Planned installed and managed VMware Horizon View virtual desktop environment Successfully migrated 120 users from physical computers to zero clients utilizing the VDI environment Maintained Cisco routing switching VoIP and camera infrastructure implementing our design utilizing third party vendors Managed help desk utilizing ITIL framework for 260 end users Executed break fix for computers printers security system camera system and all A V systems New Car Sales 08 2005 to 02 2008 Company Name City State Recognized by Toyota as one of the top salespeople in the Chicago Region IT Consultant 01 2000 to 08 2005 Company Name City State Provided IT consultation and implementation of retail cash register networks Managed staff of more than 10 independent IT contractors in implementation of contract projects Acted as project manager for new equipment and software roll outs for some of the largest retail chains in the US including Wal Mart Mar Maxx and Toys R Us Certifications VMware Certified Professional 5 Data Center Virtualization VMware Certified Professional 5 Desktop Virtualization ITIL Foundation Certified Microsoft Certified Professional Server 2012 Core Accomplishments Leadership Skills Led committee to successfully change our organization s dealership management system DMS The DMS is similar to an ERP system for auto dealerships Charged with maintaining compliance and security for customer data Successfully manage data sharing relationships with more than ten third party vendors Worked closely with DMS provider to develop an acceptable secure data sharing platform Project Management Currently managing the conversion of the dealership to a new dealership management system Created and ran sub committees mapped out and executed the conversion plan responsible for many key process changes and workflows Served as project manager for project creating a paperless work flow and digital storage process which resulted in 50 reduction of administrative processing time 30 000 year reduction in costs while increasing document availability and storage accuracy As project manager developed Smart Motors domain environment including group policy DNS multiple domain controllers and OU structure Managed email conversion project deploying Smart Motors on site Exchange server Converted existing email accounts from non Exchange and provide access via Outlook Web App and mobile phone connections Served as project manager on several projects developing Smart Motors virtual environment including 5 esxi hosts separated into two resource pools vCenter Horizon View for 120 users utilizing 2 view connection servers and a security server Installed and mange TrendMicro agentless security for VMware View Staff Development Frequently met one on one with staff to determine motivation and goals Guided staff in creation of goals and the pursuit there of Presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality customer satisfaction and continuous improvment Developed and implemented a training program for new employees providing them with the technology skills necessary for efficient and successful use of company technology tools Operations Management Managed the infrastructure to support 260 users selling 500 vehicles and servicing 7 000 vehicles each month Handled all technology vendor interactions including contract negotiations SLA monitoring and license utilization Education Bachelor of Science Management Information Systems Cardinal Stritch University City State Online Profile LinkedIn
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INFORMATION TECHNOLOGY IT SPECIALIST Experience Information Technology IT Specialist January 2012 Company Name IT Specialist Project Engineer December 2009 to Current City State U S Army Information Systems Engineering Command USAISEC on projects involving large and complex data networks and telecommunications systems while assigned to the Fort Huachuca Engineering Directorate of USAISEC I develop manage and coordinate the implementation of network communications local area networks LANs visual information systems VIS and information technology IT infrastructure projects As the Project Manager and Lead Engineer I directed and managed the efforts of a five person Integrated Product Team IPT to implement the 25 million IT infrastructure for the the new Command Control Communications and Computers C4 facility for the Joint Special Operations Command JSOC at Ft Bragg NC Provided daily project coordination and oversaw the development of the IT technical requirements system design plan and associated contract documents and design drawings for the 35 000 sf building Reviewed building construction design drawings consolidated design change input requests from the customer and team members and provided justification for the proposed design changes and building modifications to ensure that the IT infrastructure was installed according to technical specifications applicable security standards and customer requirements requests for building design changes to the US Army Corps of Engineers USACE and provided technical oversight of the project Represented JSOC and ISEC in project meetings with the USACE and other project stakeholders for technical requirements project scheduling updates and to resolve controversial project issues Created the project integrated master schedule IMS to identify and manage resources so that all project documentation and deliverables were developed accurately and to ensure system reliability operability and maintainability In support of the Army Base Realignment and Closure BRAC process performed duties as the project coordinator for the 19 million BRAC mandated Army Central Command ARCENT Headquarters relocation As the ARCENT relocation project leader identified and analyzed requirements assigned and reviewed work and exercised full control over the planning development and implementation of all assigned tasks for the Integrated Product Team IPT Obtained contract engineering services by developing the Acquisition Requirements Package ARP and participated in Source Selection Evaluation Board SSEB activities Prepared statements of work SOWs procurement data packages and evaluated contractor work performance and provided the monthly performance report to the contracting office and weekly project status updates to ISEC management Provided financial and resource planning execution and tracking to include manpower temporary duty TDY and other acquisition resource requirements Judiciously expended project resources determined priorities and worked within resource allocation limits fiscal law and existing policy Completed all required contract modifications List of Materials LOMs and Major Item List of Materials MILOMs as well as independent government cost estimates IGCEs as required Integrated various IT sub systems based on system dependencies technical adequacies and customers need Conducted technical reviews of proposed test plans and monitored the System Acceptance Testing SAT of all IT and VIS systems and proposed solutions to faults identified in the SAT to ensure continuity of new and existing systems and compliance with user requirements Systems Integration Analyst July 2009 to December 2009 Company Name City State Supervisor Randy Devine 520 459 3174 Systems Integration Analyst responsible for contract Information Technology IT engineering services in support of the US Army Information Systems Engineering Command USAISEC Developed the Facility Design Criteria FDC System Design Plans SDPs Engineering Installation Packages EIPs List of Materials LOMs and other acquisition documentation for complex IT projects according to user requirements Worked with Government and sub contractor personnel and provided guidance and oversight on project document development and validation for the U S Army Forces Command FORSCOM and U S Army Reserve Command USARC BRAC relocation Provided engineering procurement installation cutover and testing requirements for the High Frequency HF and Ultra High Frequency UHF Radio Systems and antennas in support of a Command Control Communications Computers and Intelligence Information Technology C4I IT systems project Reviewed project documentation and ensured contract deliverables were complete and delivered accurately and on time as specified in the Acquisition Requirements Package ARP April 2001 to September 2009 Company Name Functional Area Expert Command and Control Sierra Vista Arizona Supervisor Robert Kessler 520 417 0959 Communications Engineer supporting the U S Army Information Systems Engineering Command USAISEC by providing IT engineering services in the form of quick reaction engineering to Engineer Furnish Install and Test EFIT total communications functionality at multiple Command and Control C2 facilities Provided QA QC checks and Acceptance Testing on various projects involving C2 facility upgrades as well as Command Headquarters relocations Provided IT engineering support for the US Southern Command SOUTHCOM headquarters relocation project to include developing the FDC as part of the design build contracting process for the USACE Developed the SDP LOM cost estimates and test plans for the radio and satellite systems copper and fiber cable plant lightning protection systems grounding bonding and shielding systems and related infrastructure for the Defense Threat Reduction Agency DTRA relocation project Provided on site engineering support for the voice data and visual information systems being installed for the United States Army South USARSO Headquarters and the Installation Management Agency IMA at Fort Sam Houston Texas Provided detailed engineering for the design and installation of Briefing and Display Facilities BDF Conference Rooms Command Center Areas Telecommunications Rooms TRs and Open Office Areas Conducted QA QC checks and testing for a Defense Red Switch Network DRSN Global Command and Control System GCCS Unclassified Local Area Network NIPRNET Secret Local Area Network SIPRNET Sensitive Compartmented Local Area Network SCI LAN Administrative Telephone System and Visual Information Systems Assisted USAISEC Force Projection Engineering Directorate and 1st Signal Brigade personnel in the design and installation of a C2 facility upgrade at the 19th Theatre Support Command in South Korea Performed site surveys gathered user requirements from several staff directorates and operational elements within the command and developed an SDP EIP and LOMs to upgrade the Global Command and Control System GCCS communications systems as well as the administrative and tactical voice systems Provided engineering support for the development of the C2 facility for the U S Army Central Command USCENTCOM Headquarters and foreign coalition forces in Doha Qatar in support of Operation Iraqi Freedom These efforts included various secure voice data and visual information systems critical to the Command Center operations Supervised and assisted with the routing termination and acceptance testing of all fiber optic and Cat5 cabling voice and data systems and related telecommunications equipment and infrastructure Education Bachelor of Science BS Information Technology 2005 University of Phoenix GPA GPA 3 67 Information Technology GPA 3 67 Associates of Applied Science AAS Electronic Technology 2003 Cochise College GPA GPA 4 0 Phi Theta Kappa Electronic Technology GPA 4 0 Phi Theta Kappa Associate General Studies 2001 AGS Cochise College GPA GPA 4 0 Phi Theta Kappa General Studies GPA 4 0 Phi Theta Kappa Skills Administrative Analyst Army Agency cable cabling Cat5 documentation Engineer engineering support financial Functional Government IMS Information Systems Information Technology local area networks Local Area Network LANs LAN law Materials meetings Office Network networks personnel procurement project leader project coordination QA quick Radio routing SAT scheduling Supervisor surveys Switch System Design Systems Integration telecommunications Telephone Theatre UHF Ultra High Frequency upgrades upgrade validation Vista voice and data
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INFORMATION TECHNOLOGY PROVISIONING TECHNICIAN Career Overview Process driven goal oriented Information Security Leader with 5 years of IT and security experience A self motivated Governance manager that is adept at analyzing and remediating threat vectors on an enterprise level Bolsters corporate strategy enhances daily security operations and delivers improved and optimized business protection while leading a geographically diverse team adept at problem solving and risk analysis Audit and Control Establishment Immediate Value Offered Technical Acumen Maximize technology investment effectively implement IT business strategy drive innovation improve business processes expand service technical STRATEGIC PLANNING ENABLEMENT capabilities and maximize multi million dollar cost savings Qualifications BUSINESS PROCESS IMPROVEMENTS Partner with teams to create efficient cross functional processes by eliminating CONTRACT NEGOTIATIONS COST SAVINGS INITIATIVES AD DNS TCP IP Microsoft Exchange Rapid7 Vulnerability Assessment Platform Firewall IDS IPS Web Filter Proxy Mail Accomplishments Influential change agent focused on renewing quality initiatives for complex IT IT SOX GOVERNANCE COMPLIANCE Outstanding Mentoring skills adept at coaching junior and senior personnel portfolios while collaborating cross functionally and interdepartmentally increasing growth and confidence among team members FINANCIAL POLICIES FORECASTING PROJECT Deployment REPORTING PROJECT SCOPE AND SCHEDULING Provide ongoing management of Information Security practices specifications and architecture design facilitating continuous organizational improvement Security INFRASTRUCTURE IT ANALYTICS ORIENTATION Progressive experience with managing enterprise security initiatives and culture and the development of appropriate audit procedures policies managing IT SOX governance compliance to build a risk based security escalation paths tracking documentation and a highly trained team proficient Management Experience in enforcing key SOX requirements throughout the enterprise PROGRAM MANAGEMENT CROSS FUNCTIONAL COLLABORATION coupled with enterprise policy creation and negotiation acumen Possess comprehensive technical background and management experience RESOURCES UTILIZATION TRAINING DEVELOPMENT Ensure business continuity and manage technology risks through information CHANGE MANAGEMENT assurance scoping raising security awareness bolstering systems deploying Work Experience 08 2013 to 11 2013 Company Name State McAfee EEPC Worked with multiple departments and executive teams to ensure a timely and complete roll out of product Served as a technical lead and a tier 2 escalation resource for multiple applications and operating systems Support included Windows XP and 7 Linux Red Hat and Mac OSX Administration troubleshooting reclamation and issuance of RSA soft and hard tokens Served as main escalation point for de synchronization issues and hardware based troubles Led the executive support team which provided white glove support for director level and above Active Directory administration ranging from SSO integration to forest creation to simple user administration Identified Information Technology Provisioning Technician 10 2012 to 08 2013 Company Name City State researched and resolved AD issues relating to advanced administration and GPO creation Provided remote and local support to an employee base of over 7000 employees contractors and consultants Resolved complex hardware and software issues and served as tier 2 and 3 support when needed Utilized multiple ticketing systems to track customer issues including Numara Footprints and Kayako Provisioned troubleshot and repaired laptops desktops MiFi s and corporate cellular phones Managed the network operations center which serviced upwards of 100 clients over multiple geographic locations with Information Technology Consultant 12 2011 to 02 2013 Company Name City State varying degrees of service contracts in significantly diverse environments Utilization of N Central monitoring and patch management platform to audit and report on customer compliance and software usage statistics to prepare and present recommendations to increase security and productivity of the business Architected implemented and documented various Exchange and Active Directory deployments within each customer s individual ecosystem and tracked utilization statistics to increase revenue for the operations center Company Name City State Responsible for Enterprise Information Security and Architecture Risk Management and Compliance understanding business Information Security Compliance Manager SolarCity SAN MATEO CA November 2013 PRESENT issues and concerns determining business and security requirements designing architecture and applying Security Technologies to mitigate risk and ensure compliance with SolarCity policies and standards Implementation and administration of forensic imaging enterprise solution Utilized to conduct covert and overt collection and analysis of at risk employees Creation and maintenance of IT SOX identified by our Legal team Governance and Compliance program Outstanding mentoring skills adept at coaching junior and senior personnel increasing growth and confidence among team members deployment of Vulnerability Assessment Concept to completion driver for the platform Interdepartmental mediator focused on converting identified risks divergent programming and non compliant applications and software into enterprise level solutions complete with policy guidance and remediation measures Vendor assessment negotiation and then implementation of an upgraded security Managed Information Security projects including planning and development of platform including firewall proxy new processes and technologies in areas of intrusion detection and response category based filter and VPN management of vulnerability assessment practices and vpn authentication Reduced the total cost of ownership for our Anti Virus system by streamlining the Identified technical mobility improvements to physical security designs Author and maintain all Information deployment and administration processes providing a risk based methodology increased incident management landscape Technology and Information Security and reduced operational expenditure policies for the enterprise Administered and coordinated the conversion of existing whole disk encryption platform Symantec PGP to new platform Education and Training Associates of Arts and Sciences AAS Business Administration Software Technology Business Administration Software Technology Associates of Arts AA Information Technology Heald College Information Technology Associate of Applied Sciences AAS Network Security Heald College Network Security Comptia A Certification Comptia Security Certification Skills A Certification Active Directory AD Anti Virus BUSINESS PROCESS coaching Compliance Manager CA hardware Concept CONTRACT NEGOTIATIONS contracts conversion encryption clients designing desktops Disaster Recovery DNS Firewall functional Gateway IDS imaging Information Security laptops Legal Linux Mac director McAfee mediator mentoring Exchange Microsoft Exchange Mail Windows XP negotiation Enterprise network Networking operating systems personnel policies processes programming Proxy Red Hat RELATIONSHIP BUILDING Risk Management SAN statistics Symantec TCP IP Technical Trainer phones troubleshooting VPN Author
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DIRECTOR OF INFORMATION TECHNOLOGY Career Overview Seeking a position as a Director of I T in a company where I am able to utilize my experience and training in networking troubleshooting and customer relations Qualifications Networking Nexus 7K UCS UCCX Cisco Call Manager Cisco Unity Cisco Attendant Console Cisco Jabber Cisco ASA Cisco ISE Cisco ACS Cisco Voip Cisco Routers Cisco Switches Cisco Wireless Controllers Cisco Wireless Access Points Cisco IronPort Juniper Firewall Operating Systems Windows Server 2003 2008 2012 SCO Unix SUSE Linux Windows XP Vista 7 10 Cisco IOS Hardware Dell PowerEdge servers IBM Bladecenter Dell HP Lenovo PC Laptops Cisco Juniper Fortinet switches Barracuda Juniper Spam Web firewall POS Label Printers Barcode Scanners RF Scanners Software MAS90 Office 2007 2010 2013 2016 VMware Groupwise Exchange 2007 Aldon Remedy Putty SecureCRT VNC WireShark Snorby SolarWinds Orion SQL Database Epicor ERP Security Nexpose Rapid7 Snort Snorby Symantec Trustwave PCI Compliance CISCO Certified Network Associate CCNA Work Experience 01 2015 to Current Director of Information Technology Company Name City State Serves as the main point of contact on all I T related matters Located at the corporate headquarters supporting over 60 users locally and 150 users remotely Worked with service providers and vendors cutting IT budget over 45 Implemented new MPLS network and Phone system saving the company 180k a year Oversees all IT financials Established an IT Governance department to focus on managing systems quality assurance PCI security and audit change management IT purchasing and administration IT contracts and vendor management and IT financial capital and expense management Identifying and providing standards for gathering information for use in trend analysis and reporting information to company leaders 01 2013 to 01 2015 Network Engineer I T Manager Company Name City State Supervised and led IT infrastructure team including Help Desk Worked with service providers and vendors cutting IT budget over 15 Managed and designed IT security solutions and policies for all locations Oversaw data center operations being hands on in all areas related to infrastructure and security Located at corporate headquarters supporting over 200 users locally and 1500 users remotely Manage local wide area networks for optimal data and VoIP connectivity to over 300 sites including 3 warehouses 1 corp office and 1 co location Served as lead network engineer in network WAN LAN VoIP problems and emergencies Troubleshoot and resolve network production problems Document network problems and resolutions for future reference Conduct technical research on network upgrades and components to determine feasibility cost time required and compatibility with current system Manage troubleshoot Cisco UC systems including third party integration and mobile chat video clients Worked as lead network engineer with system administrators in setup of hardware software networking modules for production and development environments Maintained optimized Cisco ASA IDS ISE ACS Nexus 7K UCCX Cisco Call Manager Cisco Unity Cisco Attendant Console Cisco Jabber Cisco Contact Center Express Cisco Prime WCS to ensure network stability and maximum uptime Establishes network specifications by conferring with users analyzing workflow access information and security requirements designing router and firewall administration interface configurations and routing protocols Ensured interoperability between vendor specific hardware applications for network access usage VPN SSL VPN 01 2010 to 01 2013 Network Administrator Help Desk Manager Company Name City State Served as technical specialist in network problems and emergencies Troubleshoot and resolve network production problems Conduct technical research on network upgrades and components to determine feasibility cost time required and compatibility with current system Document network problems and resolutions for future reference Manage local wide area networks for optimal data and VoIP connectivity to over 300 sites including 3 warehouses 1 corp office and 1 co location Administers troubleshoot Cisco UC systems including third party integration and mobile chat video clients Provide data and reporting of KPI s and trends to IT department and others in ad hoc weekly monthly and as needed Coordinates with system engineers in setup of hardware software networking modules for production and development environments Ensures interoperability between vendor specific hardware applications for network access usage VPN SSL VPN Assisted in the deployment of Nexus 7 01 2010 Help Desk Analyst Company Name City State Provided help desk support for over 7 000 Taco Bell stores Troubleshoot all issues dealing with the P O S TACO computer and all the connections in the store Log all calls in Remedy software follow up on all calls that weren t resolved and we used Putty software to access the back end of their computer 01 2009 Help Desk Support IT Technician Network Admin Company Name City State Provided first level help desk IT support in a 300 user environment spanning over 15 remote sites Troubleshoot hardware software and connectivity issues for a mixed Windows 2003 2008 Server mixed Linux XP desktop environment Cisco routers and Cisco Switches Installed repaired maintained and upgraded desktop notebook computers pre configured cisco routers cisco switches network printers and troubleshoot printer failures Web filter administrator Barracuda Education and Training B S Computer Networking Systems ITT Technical Institute City State Computer Networking Systems Skills ad budget change management Cisco IOS Cisco Cisco Routers Hardware contracts clients Database Dell Dell PowerEdge servers designing ERP financials financial Firewall focus Groupwise help desk support Help Desk HP IBM IDS IT support LAN Laptops notebook computers Linux managing MAS90 Access Exchange Office Windows Windows XP network engineer network printers network Networking networks Operating Systems PCI Phone system policies POS Prime printer Printers protocols purchasing quality assurance Express reporting research router routing Scanners SCO Unix SQL SSL switches Cisco Switches Symantec trend Troubleshoot upgrades vendor management video VPN Vista VoIP WAN Windows Server workflow
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INFORMATION TECHNOLOGY AUDITOR Skills PeopleSoft HCM 8 8 9 x PeopleSoft Financials 8 8 9 x PeopleTools 8 51 8 54 SQL Developer MS Office Visio MS Project Dell Stat 5 6 5 7 SQL Developer Application Designer Putty SharePoint HP Application Lifecycle Management Oracle Enterprise Manager STAT Admin TOAD Service Now Remedy Heat Oracle E Business Asset Suite 8 Experience 10 2016 to Current Information Technology Auditor Company Name City State Participate in the annual risk assessment and audit planning process covering IT financial operational and contract areas Assist with IT audits and reviews including user access database and service configurations security and policy and procedural compliance Perform IT project pre and post audit assessments Participate in external cyber related audits and assessments Assist with IT portion of annual assessment of internal controls over financial reporting Sarbanes Oxley SOX Includes risk assessment control walkthroughs control testing remediation assistance report of results to IT management and other management and collaboration with our external financial IT auditors Consult on IT matters within non IT focused audits and reviews performed internal audit Assist and consult with IT management on upgrades implementations and action plans resulting from various audits and assessments Assists and provides support to others auditing the Association as needed Train and educate members of the internal audit team and other personnel on IT audit methods and emerging IT risks Coordinates work of internal auditors when assigned to assist with special complex audits Adhere to company policies programs and procedures as well as Critical Infrastructure Protection CIP Western Electricity Coordinating Council WECC Federal Energy Regulatory Commission FERC North American Electric Reliability Corporation NERC and Midwest Reliability Organization MRO standards and Equal Employment Opportunity EEO laws and regulations 04 2015 to 10 2016 PeopleSoft Security Administrator III Company Name City State Work closely with the internal and external audit department to provide reports and documentation for compliance Perform user access recertification operational audits quarterly performance assessments for Segregation of Duty SOX controls by compiling and distributing monthly and quarterly user access reports Provide functional expertise and guidance to developers for technical solutions in modules of PeopleSoft Core Financials and other applications Provision user security for PeopleSoft Financials Ensure that appropriate roles permission lists and row level security exists for all functional areas Create new business process flows and functional designs for Enterprise Learning Management requirements Work with the business owners data owners end users and external auditors on fit gap analysis and remediation for process requirements improvements and recommend best practice solutions Determine the risks associated with the access and highlight any risks to management Obtain report approval from business units and data owners of financial systems for review and user access validation Perform data migrations across multiple environments using Dell Stat 5 6 5 7 Streamline and close the gaps of the employee onboarding and termination process Analyze monitor and troubleshoot business processes of systems that interface with PeopleSoft Financials Create analyze and monitor access including creation deletion and modification of access Coordinate and manage application release processes with various teams Interact with different teams of project managers developers quality engineers peers and other team members from integration teams 07 2014 to 04 2015 Sr Application Systems Analyst Company Name City State Worked with business owner to gather and document business requirements and business processes Created and configured Work centers Dashboards and Interaction Hubs for HCM and Financials using PeopleSoft 9 2 PeopleTools framework Provisioned user security and functional support for PeopleSoft HR PS Financials PS Campus Solutions and Workday HCM Ensure that appropriate roles permission lists and row level security exist for all functional areas Mapped security parameters for PeopleSoft 9 1 to 9 2 upgrade Worked with third party vendors to implement solution Created and maintained documentation of application support and technical environments Performed data cleanup and validation of security roles and permission lists Performed user security role recertification to ensure SOX and Data Privacy assessments Prepared applications for Identity Access Management Identified and resolved application issues effectively and in a timely manner Provided advanced technical application support and troubleshooting Performed service request changes and assigned work accurately and efficiently Supported remote users using Citrix Remote Desktop Microsoft Lyncs 10 2007 to 07 2014 Sr ERP Security Analyst Team Lead Project Lead Company Name City State As a team lead was responsible for implementation troubleshooting cybersecurity assessments PeopleSoft user security reviews and security support user system access review and upgrades for PeopleSoft HRMS PeopleSoft Financial systems and Workday HCM Ensure that appropriate roles permission lists and row level security exists for all functional areas Responsible for working with stakeholder to gather requirements to bridge the gap between US Oncology USON and McKesson Specialty Health for the merger Worked with stakeholders to perform comprehensive requirements gathering for onboarding new oncology clinics into the McKesson network Gathered the requirements and implemented the change to transfer USON corporate employees to McKesson s PeopleSoft HCM Managed application project initiatives procurement and change management this included impacts to business applications processes and supplier management day to day planning audit schedules risk management compliance and ensuring the team met its required level of service for production Responsible for coordinating with IT support teams on major incident management issues using ITIL best practices Performed business processes creation analysis and re engineering Provided specialized training on application functionality Investigated and resolved IT issues and complaints from end users business owners and stakeholders Supported and maintained other applications such as IKnowMed EHR Managed and performed change management of security initiatives and business process changes for PeopleSoft HRMS PeopleSoft Financials including Grants and Workday HCM On boarded new oncology practices worked with the clients to perform fit gap analysis to integrate the practices into the McKesson network PeopleSoft functions included the creation and modification of the roles and permission lists updates to row level security processes and query security Responsible for the creation modification and terminations security of users for iKnowMed EHR PeopleSoft Oracle Siebel and additional medical systems Served as a core team member for the EIB uploads implementation and integration of security and business processes for Workday HCM Payroll Time Tracking Absence Management and Compensation Modules Provided both technical and functional support for PeopleSoft Financials PeopleSoft HR and Workday HCM Actively provided PeopleSoft security subject matter expertise to the internal audit team to assist in evaluating the adequacy and effectiveness of application controls monitored annually Maintained security documentation including migration requests security component and object standards and definitions and weekly status reports Created and maintained security admission procedures for each application Managed and generated weekly security reports for security incidents in the Heat incident handling tool to reduce the number of security issues and defects and enhance application controls and monitoring Developed and distributed quarterly security audit reports for the business owners review and signoff Worked with the business owners to identify risk define business processes and reduce granting excessive access to users Coordinated business owner process approvals and authorization for requisition approvals invoice approvals employee time approvals and user provisioning Participated in change management meetings to add value through perspective and awareness of impacts to operational changes proposed Contributed ideas for building efficiency within the department and business units 04 2007 to 10 2007 Manager Company Name City State Managed and assisted in development of major incident management procedures to be followed by IT staff in resolving network related issues Served a key role in the Remedy implementation project this included the installation and creation of data structure requirements and value data population in the new Remedy incident handling tool Created a Change Management strategy and established reinforcement mechanisms and celebration of success Developed and maintained a network infrastructure that met all service level requirements and provided additional capacity for growth Applied a structured ITIL major incident management and change management approach and methodology Identified potential people side risks and anticipated points of resistance developed specific plans to mitigate or address the concerns Provided the documentation tracking of potential gaps and risks and status of mitigation steps to reduce these risks Conducted readiness assessments evaluated results and presented findings Developed a set of actionable and targeted change management plans including communication plan sponsor roadmap coaching plan training plan and resistance management plan Supported the execution of plans by employee facing managers business leaders and stakeholders Conducted active and visible coaching to change sponsors executive leaders Created and managed systems metrics to track adoption utilization and proficiency of individual changes Identified resistance and performance gaps and worked to develop and implement corrective actions 03 2006 to 04 2007 Lead Client Security Analyst Company Name City State Served as the liaison between the business and IT departments supporting global accounts for companies located all over the world Worked with developers to implement changes in production Led a team of five employees including first level support located in Gurgaon India to provide production security issue resolution Met with business team to determine requirements and define new process flows for new teams Gathered requirements for newly created teams and determined which business applications environments were necessary for proper job performance Developed and enforced policy regarding mandatory security procedures Documented functional training procedures and implement changes to security procedures Instituted security policies as dictated by business needs Regularly met with internal and external auditors to perform security walkthroughs and assisted in documenting test plans and mitigating findings Ensured SOX SAS70 audit compliance by performing monthly quarterly user audits Developed and maintained documentation for audit compliance Performed Business Impact Analysis and Cost Benefit Analysis for potential tools applications hardware and system solutions Chaired weekly meetings to address various client issues Worked with stakeholders to identify and moderate risks Created new roles maintained segregation of duties and ensured appropriate access levels for applications maintained across product business lines Structured roles permissions according to design specifications and user specifications Managed Siebel queues to disseminate track and evaluate security requests received by Client Security Implemented modifications to request processes Participated in functional testing Implemented and tested changes to online request processes 05 2002 to 03 2006 Sr Technical Analyst Company Name City State Coordinated with analysts programmers to evaluate modify test debug and maintain applications Performed parallel testing and functional testing during PeopleSoft upgrades Administered PeopleSoft security to create modify and delete the security of users Diagnosed and resolved software issues and defects Accurately interpreted and fulfilled customer requirements to achieve customer satisfaction Provided third level end user support Worked with network and application support team to resolve technical issues Created and maintained support roles and permissions lists based on functional specifications and security requirement requests Identified and managed problems determined root cause and initiated corrective action and risk mitigation where applicable Provided support for AS 400 Mainframe E Procurement PeopleSoft VPN connectivity Blackberry and other applications Documented new existing functional processes and procedures as well as created knowledgebase articles related to previously undocumented resolutions Worked on business process re engineering initiatives Established and maintained cooperative working relationships and an effective system of communication within the organization Developed training and technical documentation and performed end user training Facilitated weekly continuous improvement meetings with business users to identify enhancement requests and production support issues Participated in weekly production support meetings with IT Maintained issue and development task list documentation and status reporting on issues and enhancement requests of business users 02 2000 to 09 2001 Systems Infrastructure Analyst Company Name City State 10 1999 to 02 2000 Technology Service Consultant Company Name City State Education and Training B B A Management Information Systems University of Houston Management Information Systems 2010 Certified Information Systems Auditor CISA Certification 1085531 Legacy MCSE CCNA and Novell certified Delta Sigma Pi Business Fraternity Agrium Women s Leadership Group Skills Streamline approach AS 400 audit reports auditing business owner business process business processes business process re engineering CCNA Change Management CISA Citrix coaching hardware continuous improvement Council Client clients customer satisfaction database Dell documentation E Business Financials Financials 8 8 Financial financial reporting functional Grants HP Hubs HR Information Systems internal audit IT management IT support ITIL Leadership team lead Mainframe meetings Access MCSE MS Office MS Project SharePoint migration Enterprise network Novell Oncology Oracle Enterprise Manager Oracle Developer Payroll PeopleSoft HRMS PeopleSoft PeopleSoft 9 1 PeopleSoft 9 2 PeopleTools PeopleTools 8 51 personnel policies processes Procurement quality re engineering reporting requirement requirements gathering risk assessment risk management Sarbanes Oxley SAS Siebel Sigma SQL strategy Structured supplier management user support user training technical documentation TOAD troubleshoot troubleshooting upgrades upgrade validation VPN Visio articles
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INFORMATION TECHNOLOGY MANAGER ANALYST Professional Summary Innovative and solution focused web development manager analyst with extensive experience in Program and Project Management Detail oriented and skilled in identifying technology needs creating a plan for solving them and leading multiple teams to implement the solutions Self motivated strong leader and team player that works hard developing staff Experienced in working in industry and academia Skills Project management Program management Process improvement Requirements gathering Team leader Strategic planning Results oriented Effective multi tasker Data analysis Team player Team building Extensive technology experience Work History Information Technology Manager Analyst 07 2006 to Current Company Name City State Analyze the technology needs of the Graduate College to develop short term and long term goals and to meet and implement the solutions to those needs by working with internal external or mixed teams tech or non tech teams Oversee the management of multiple websites running various software Supervise and manage the composition of the Graduate College information technology team focusing on balancing technology skills based on short and long term goals Develop staff skills through training as needed Collect and report data to various groups across campus as well as to national agencies such as National Science Foundation National Institutes of Health and Council of Graduate Schools Led the Graduate College IT team for over eight years Implemented Software Development Lifecycle Methodology Appointed to Iowa State University s Paperless Task force to represent the Graduate College Elected to the Professional and Scientific Council to represent P S employees Led strategic initiates for the Graduate College for past three years Communication leader between faculty staff and central IT Proficient in the use and implementation of industry IT standards Regularly translate detailed program requirements into technical specifications Manager 06 2003 to 06 2006 Company Name City State Assisted with the running of the Des Moines Store Largest in district Managed 25 employees Trained employees to complete their position duties Handled cash daily and reconciled accounts Web Communications Manager 01 1999 to 01 2003 Company Name City State Developed and managed websites and web software related projects while staying within the 2 million budget of the Web Communications department Directed various development teams of project managers and programmers focusing on internal and external users Created project plans and worked with marketing and executive leadership to gain approval for projects Regularly worked by phone or email to complete projects Led project teams to roll out first company wide intranet while delivering 1 month faster than original timeline Developed new corporate website from scratch and then led teams to roll out new website Developed trained and implemented Corporate Web Design Standards across the company Education Family Financial Planning Graduate Certificate Iowa State University City State Will be a Certified Financial Planner after completion 1 1998 GPA GPA 4 0 GPA 4 0 B S Marketing Iowa State University City State Marketing Microsoft Front Page Certified New Horizons Des Moines IA A CCOMPLISHMENTS 1 1999 l Rolled out the first company wide intranet for a Fortune 500 Company l Learned two computer languages on my own to better understand the limits of what developers can do l In 2010 elected Professional and Scientific representative l Implemented entire electronic thesis dissertation solution at Iowa State University l Published paper at International Academy of Technology Education and Development IATED conference Empowering Departments Across the University by Using Web Technologies 2
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INFORMATION TECHNOLOGY SPECIALIST Professional Profile To continue work in the Information Technology field while developing my skills in Information Systems and Networking Experience Information Technology Specialist April 2015 to Current Company Name Set up and maintained the network infrastructure both wired and wireless configuration Setup and maintained all user s computers including hardware and software Set up and assisted users with their e mail accounts I maintained security on our networks in which only company users could access the network Setup and configured users android phones so they could access the company s resources I maintained security on all companies machines Computer Technical Specialist September 2007 to January 2014 Company Name City Set up and maintain all software on Faculty and Staff computers in a Windows and McIntosh environment Troubleshoot all software and hardware problems on user s machines Check network connectivity issues on the client side Set up and maintain all printers scanners and fax machines for staff and faculty and students Configure and setup all PDA s for all faculty and staff Help maintain lab computers on the windows and McIntosh environment including hardware software and printing issues Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches Captured and pushed images to and from workstations with a ghost server Pushed software packages to user s machines using a KBOX server Maintaining all classroom projectors which were connected to a smart board including the attached devices Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science Serve as the primary contact with vendors to maintain licenses Maintain a license server to keep software operational Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running Set up virtual machines and installed all software on client machines Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines Set up and brought down conference calls Senior Computer Network Support Technician November 2001 to September 2007 City State Provide statewide data telecommunications and on the site problem analysis and resolution consultation hardware and software installations technical guidance and support for personal computing equipment Provide local and wide area networking support which included router switch and server and router configurations and installations and problem resolutions Troubleshoot all network components including routers switches servers and patch panels Analyzing and diagnosing the network for the correct topology protocols and configurations Install and maintain video conferencing systems which included Meeting Point Diagnosed and fixed any problems computers may be experiencing including network software and hardware issues Junior Network Administrator September 1999 to November 2001 Company Name City State Performed the installation and removal of all programs on a network in a teaching and testing facility Assigned rights and permissions to users and servicing them on the network Troubleshoot all hardware as well as software problems on the network Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server Maintaining compatibility of new hardware and software on our network which included routers switches and servers as well as workstations Reorganized LANs to insure speed and performance Installed and maintained all wiring on the network Education Comp A Course Windows 7 course CompTIA Network course CompTIA Security course Windows Server 2012 class CCNA Class Certified Ethical Hacker class CompTIA Network certification CompTIA Security certification CompTIA A certification MCSE Microsoft Certified Professional Systems Engineer 2003 CCNA Cisco Certified Network Associate 1988 Northern Virginia Community College Virginia Commonwealth University GPA Dean s Lists GPA 3 4 Dean s Lists GPA 3 4 M A Education Biology and General Science 1982 George Mason University Fairfax City Education Biology and General Science B S Biology 15 Biology NVCC Alexandria A A S Networking 06 25 2001 NVCC Alexandria A A S Microcomputer Specialization 06 25 2001 Virginia Commonwealth University Richmond Skills A A certification active directory CCNA Cisco Certified Network Associate hardware consultation client DHCP e mail fax machines ghost IP LANs access Microsoft Certified Professional MCSE Windows 7 Windows Network Networking networks printers problem analysis and resolution protocols real time router routers scanners servers switches switch Systems Engineer teaching telecommunications phones Troubleshoot troubleshooting video video conferencing Windows Server wiring
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INFORMATION TECHNOLOGY INTERN Professional Profile To obtain a full time in the Entry Level Information Technology Management field where I can utilize my education to contribute to company s operations and learning opportunities where I can maximize my skills and advanced training development Qualifications Microsoft Word Power Point and Excel Experience 10 2014 to 05 2015 Company Name City State Provided assistance to students with weak study areas Analyzed students in acquiring better understanding of specific weak areas within American Sign Language ASL courses Contributed students to improve their ASL receptive and expressive skills 06 2012 to 08 2012 Information Technology Intern Company Name City Participated in human and technology interaction management with supervisor Developed an interface between website and databases via Excel that allowed House of Representatives and Senators more effective and easier access to information Completed several workshops and lectures about the history of the Library of Congress 02 2012 to 08 2012 Media Student Assistant Company Name City Set up and maintained the Computer Aided Real Time translation CART system in classrooms and various locations around campus when needed Assisted staff faculty and students on a daily basis with equipment repairs customer service and technology problems Verified that each classroom had the appropriate equipment and technology needed for success daily Education December 2016 Information and Technology Management American Sign Language Bloomsburg University of Pennsylvania City State Information and Technology Management American Sign Language 3 35 Languages Fluent in American Sign Language and English Can navigate in multicultural situations Skills American Sign Language Excellent communication customer service databases English access Excel Power Point Microsoft Word works problem solving skills Real Time repairs supervisor translation website workshops Additional Information Awards Certificates Dean s list above 3 50 GPA Spring 2016 Bloomsburg University Career Intensive Boot Camp Spring 2016 Activities Communities Chi Alpha Epsilon Honor Society 2015 2016 Delta Alpha Pi Honor Society 2015 2016 Phi Sigma Pi National Honor Fraternity 2015 2016 Signify Club President 2015 2016 Delta Sigma Phi Fraternity Brother 2012
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INFORMATION TECHNOLOGY DIRECTOR Experience Information Technology Director April 1999 to January 2015 Company Name City State For the past sixteen years I was a leader of change for the largest law firm in the Central Pennsylvania area with over 275 in office users at 6 locations and over 200 work from home users I was a visionary in regards to technical business operations responsible for providing professional staff at various locations with efficient up to date secure and stable voice and data communications on a daily basis within budget The ability to use good judgment proven technologies and industry standards to balance ease of use with security I am a fast paced leader with the patience to oversee the maintenance of existing systems while at the same time plan the implementation of new technologies in a cost efficient and timely manner I am both a professional team leader and player that has directly managed a staff of seven information technical professionals as well as participating in many project implementation teams and initiatives I am experienced in many of the technical methods tools and applications used in business operations with the ability to connect multiple offices with highly secure and redundant Internet connections While at the firm I was able to receive better than competitive pricing for the circuits due to the quantity of services required as well as my vendor negotiation skills I have the technical knowledge and experience required for the strategic planning and funding of annual and multi year business operations My efforts have resulted in a direct costs savings in business operations Most recently we implemented user provided smart phones and free apps to provide efficient digital dictation and provided mobile capability to access our document management system I have a dedicated work ethic that is required to oversee day to day technical business operations updating and upgrading systems in use while at the same time implementing new systems Upgraded the firms bread n butter time and billing financial system several times Upgraded the Word Perfect Application Suite to the Microsoft Office 2000 Suite Upgraded Microsoft Office 2000 Suite to the Microsoft Office 2007 Suite Upgraded the GroupWise Messaging to Outlook Messaging Upgraded the Worldox document management system to Worldox GX3 Upgraded the Audix voice messaging to Mutare voice messaging Assisted the Marketing department to implement a firm wide Client Relationship Management CRM system Setup up Voice Over Internet Protocols VOIP systems at two regional offices Implemented and upgraded many of100 technical applications and systems used at the firm on an as needed basis to improve efficiency Implemented several mobile applications on attorney personal devices to improve efficiency VPN connectivity RDP clients Dictate digital dictation Dropbox Microsoft Office Mobile Suite of applications Linkedin Business Card Scanner Twitter etc The firm experienced minimum unplanned system downtime under my watch and my team and I oversaw and provided training on the many various applications processes and procedures used in business operations I am an experienced data security officer with the skills and knowledge to ensure data is adequately protected I was the firm s Security Officer and developed the technical security systems and procedures used in business operations It was an interesting responsibility due to the challenges with balancing ease of use while ensuring system and data security Every year my team and I would oversee a mandatory HIPPA Health Insurance Portability and Accountability Act Program Review Every other year my team and I would facilitate a system wide vulnerability audit that included social engineering and vulnerability testing techniques I am an experienced project manager with the skill set knowledge and interpersonal tools required to ensure the timely and efficient implementation of systems and applications I enjoy the aspects of project management as it involves cradle to grave involvement Interacting with the users to determine their technical and budget needs interacting with vendors communicating with my peers and self study to find the right technology to meet the need testing the application and processes or feasibility and efficiency documenting the processes and procures involved preparing user instructions and finally implementing and training users on the new system I appreciate the resources processes and procedures required to ensure system efficiency and readiness At the firm most applications are hosted at the central office with the regional offices connecting with redundant Ethernet connections this saves on the cost of having data centers and support staff at each firm location My team and I have also authored the firm s business continuity disaster recovery plan for IT applications and systems The firm decided the priority and timeliness of systems and applications to recover I and my team have configured many IT systems to fail over to the backup systems automatically which is barely noticeable to users I served as either the project manager or as a team member in all of the examples expressed in my resume Education Associate s Degree Computer Information Systems HARRISBURG AREA COMMUNITY COLLEGE Computer Information Systems Associate s Degree Business Administration Business Administration MBA Leadership Program ELIZABETHTOWN COLLEGE Leadership Program Various Technical Training Certification Courses and an honorably discharged Air Force Veteran Skills Air Force attorney backup balance billing budget business operations interpersonal competitive CRM Client clients dictation disaster recovery document management Ethernet fast financial GroupWise Insurance Internet Protocols team leader law Marketing Messaging access Microsoft Office office Microsoft Office 2000 Outlook negotiation pricing processes project management Relationship Management Scanner strategic planning Technical Training phones upgrading VPN voice and data VOIP Word Perfect
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INFORMATION TECHNOLOGY STUDENT Career Overview Results driven Database Administrator with extensive education in programming relational database management and computer technology maintenance Qualifications Database servers Structured query language SQL expert Programming and design skills Document management Strong collaborative skills Strong analytical skills Customer needs assessment Excellent problem solving skills Technical Skills Skills Experience Total Years Last Used Windows Unix Linux Mac OSX VMWare HTTP Apache DNS BIND SSH SNMP DNS DHCP FTP Intermediate 2 May 2016 Accomplishments Customer Service Handled customers effectively by identifying needs quickly gaining trust approaching complex situations and resolving problems to maximize efficiency Data Preparation Prepared chain of custody packets for title sale reviews of procedures and fees services justification Administration Performed administration tasks such as filing developing spreadsheets faxing reports photocopying collateral and scanning documents for inter departmental use Reporting Maintained status reports to provide management with updated information for client projects Application Design Used object oriented design programming to design new stand alone application Planned installed configured and monitored document management infrastructure Coordinated scheduled software and hardware patches upgrades and enhancements to platforms Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents Work Experience Company Name January 2014 to Current INFORMATION TECHNOLOGY STUDENT City State Presented various projects including VPN RDMS and IT Proposals to several classes and instructors Worked independently and as part of a team to achieve most equitable outcome Company Name September 2010 to October 2013 FORECLOSURE PROCESSOR PARALEGAL City State Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements Communicated regularly with management regarding portfolio performance and new loan transaction quality Maintained confidentiality of bank records and client information Scanned and filed forms reports correspondence and receipts Entered information into computer databases Reviewed files to check for complete and accurate information Examined Deeds of Trust to determine the grantor grantee trustee and loan amount Coordinated with multiple departments regarding responsive documents and document retention Researched bankruptcy loan files to confirm federal guideline compliance Supported a team of three attorneys with generating and filing of pleadings motions and various court documents Company Name February 2008 to May 2008 TOEFL TESL INSTRUCTOR City State Developed interesting course plans to meet academic intellectual and social needs of students Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials Performed student background reviews to develop tailored lessons based on student needs Developed administered and corrected tests and quizzes in a timely manner Combined discipline plan with effective measures and various lesson plans to increase concentration participation and progress student accountability Designed lesson plans focused on age and level appropriate material Education and Training SAN DIEGO STATE UNIVERSITY 2006 Bachelor of Arts English City State United States Skills Microsoft Word Excel Access SQL Server VBA Visual Studio
Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY SPECIALIST INFOSEC Summary Retired Information Assurance Systems Security Certification Specialist responsible for managing and monitoring information systems and network security and information systems security programs in support of the Information Security Information Assurance mission for U S Army Medical Command and Defense Health Agency Also served as a clerk typist and secretary Highlights Self directed Results oriented Time management Strong interpersonal skills Dedicated team player Labor relations Accomplishments Increased office organization by developing more efficient filing system and customer database protocols Experience INFORMATION TECHNOLOGY SPECIALIST INFOSEC 01 2012 to 11 2015 Company Name City State Interpreted scan results implemented corrective action and prepared reports of findings in support of the network infrastructure Worked in coordination with Army Cyber Command and Regional Computer Emergency Response Army Cyber and RCERT to support Computer Networks Attacks CNA and Computer Network Defense CND efforts Chief Steward 01 2000 to 01 2012 Company Name City State Defended the interest of the federal employees at Fort Sam Houston TX Assigned cases to stewards based on their skill sets Managed the receptionist area including greeting visitors and responding to telephone and in person requests for information Prepared employee s rebuttal to grievances Organized files developed spreadsheets faxed reports and scanned documents Participated in arbitrations mediations and Alternate dispute resolutions Education Associate of Science Business Administration 1980 Richard Bland College City State Business Administration Skills Excellent attention to detail Fast Learner Ability to work under pressure Excellent problem solving abilities
Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY SPECIALIST Summary Information Security Analyst Systems professional with over 16 years of diverse experience across the analysis troubleshooting management and testing of complex IT systems Experience includes analytical support to computer surveillance activities in Cyber Security Intrusion detection analysis and System Administration Also knowledgeable in Military Cyber Operations Security Clearance Currently hold an active TS SCI Security Clearance Last updated in 2013 Technical Skills and Qualifications Windows Unix Linux VMWare Wireshark Snort TCPDump EnCase Bash Programming configuring routers and switches computer networking Intrusion analysis and Firewalls Work Experience Information Technology Specialist 05 2009 Current Company Name City State Provide electronic surveillance of information systems perform digital evidence analysis DEA and provide technical analytical support to computer surveillance activities Provide traffic analysis against adversary s TTP tactics techniques and protocols Configure and install routers switches and wireless controllers Draft training materials and organize training sessions for 6 employees Network Security Analyst 08 2008 05 2009 Company Name City State Analyzed software hardware and network systems for various transmission systems Identified reported and resolved network security violations Corporate Security 11 2007 08 2008 Company Name City State Ensured Rackspace was in compliance with industry standards such as PCI Payment Card Industry HIPAA ISO 27001 and Sarbanes Oxley Responded to all client requests for technical support by phone and email Network Security Analyst 11 2003 11 2007 Company Name City State Identified and responded to threats against Air Force worldwide computer networks on an unclassified and classified entity NIPR and SIPR Provided immediate analysis and verification of network activity using Automatic Signature Identification Measurement ASIM and Cisco Intrusion Detection System CIDS Detected network intrusions and applied appropriate methods of counter activity Analyzed trends of all network activity Provided daily activity reports to management and headquarters Education and Training 2018 Park University City State United States Bachelor of Science Information and Computer Science Emphasis in Network Security 2015 CompTIA Certified in Security Fundamentals Security 2014 CompTIA Network Fundamentals Network 2012 Defense Cyber Investigation Training Academy City State United States Coursework in Network Exploitation Techniques 2011 Defense Cyber Investigations Academy City State Coursework in Network Monitoring Techniques 2010 Defense Cyber Investigations Training Academy City State United States Certified Computer Forensics Examiner 2009 Defense Cyber Investigations Training Academy City State United States Certified Digital Media Collector
Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY SPECIALIST Summary Security Certified LAN WAN T1 Frame Relay TCP IP IAVA Routers Firewalls Switches Wi Fi VPN Network and Information Systems Defense Level 1 and 2 Technical Support Cable Systems Installer Maintainer Imaging Base lining Current TS SCI Clearance LOS Line of Sight Radio CPOF VOIP Videoconferencing Technologies Network and Server Administration Government Security Disaster Recovery Backups Accomplishments Information Technology Deployed and managed CPN LOS SPAWAR AFN LAN WAN Architectures and Active Directory domains for over 50 SIPR NIPR IS and VOIP subscribers in hostile combat operations Windows 7 integration of over 520 systems throughout the Stuttgart Garrison Command Disaster Recovery Backup systems prevented loss of critical data Technical Support Service 3 years experience in high visibility support roles centered on Microsoft technologies and information security Strong understanding of workflow business process support roles in organizations Multiple awards for proven performance Management Squad Leader Shift Leader Strong leadership skills Excellent interpersonal skills Presentations Training Documentation Standard Operating Procedures development Experience Information Technology Specialist Company Name Information Systems Specialist 07 2011 to 12 2012 Company Name City Level 1 and 2 Technical Support during Strategic Operations in Stuttgart Germany for classified and unclassified systems Trained proficiently in Information Assurance security Implemented and sustained satellite and radio communications for all computer based information systems and VOIP Maintained and organized important IT documentation Deployed countermeasures against security breaches Implemented Windows 7 across Garrison units Direct support for Senior Officer Staff Responsible for several million dollars in equipment and for personnel Remedy Exchange CPOF SOFTCau HARDCau Organizational Unit Administrator VPN FTP TCP IP Firewalls VOIP Remote Connectivity Encryption Netscreen Cisco Tier 2 Helpdesk Cable Installer and Maintainer 11 2010 to 07 2011 Company Name City Cable installer and maintainer for multiple Army posts in Stuttgart Germany including 6 months in a combat zone in Africa Extensive knowledge in wiring infrastructure troubleshooting Cat 5 and 6 and fiber termination Maintained and organized racks patch panels cable trays switches and routers Working knowledge of terminating splicing testing and troubleshooting copper and fiber cable using Fluke Cable Analyzers Accountable for thousands of dollars of equipment to include Fluke Networks Products Operator 12 2009 to 11 2010 Company Name City at the Defense Messaging Center with primary duties of facilitating Defense Messaging System DMS in support of Headquarters United States European Command USEUCOM and other Department of Defense activities Responsible for the operation and maintenance of CP XP AMHS DII Guard and Certificate Workstations in support of DMS SIPRNET and NIPRNET with the 52d Signal Battalion Perform after hours Network Operations functions to include monitoring SPECTRUM recall of essential personnel and situational management and opens monitors status and closes trouble tickets While reporting and conducting essential missions in high visibility areas Responsible and accountable for over 100 million worth of equipment and repair parts SPECTRUM AMHS Customer Support Defense Messaging System SIPRNET Discretionary Access Lists Trouble Tickets Education Associate of Arts Business Administration 12 2014 Business Administration CompTIA Security Certified Certification Oct 2011 Information Technology Specialist Training 25 weeks US Army Nov 2009 Information Technology Online Training 223 hours US Army Mar 2009 Jan 2012 SIPR NIPR Access Point SNAP Terminal 32 hours Certification June 2011 Fiber Optic Connectors and Splicing Basic Installation Course 40 hours Certification Aug 2010 Skills Army Basic Cable Cat 5 Cisco Encryption Customer Support documentation Firewalls FTP information systems Information Technology Messaging Access Exchange Windows 7 monitors Network Networks Oct Organizational personnel radio reporting routers Strategic switches TCP IP Technical Support troubleshooting VOIP VPN wiring Additional Information Awards Honorable Discharge United States Army National Defense Service Medal Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Army Superior Unit Award Army Good Conduct Medal Numerous Certificates of Achievement and Coins of Excellent
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INFORMATION TECHNOLOGY SPECIALIST Professional Summary To secure a position as an Information Technology in a challenging and competitive environment where my information systems and network development design diagnostics which will fully utilized and offer new and refreshing ideas in an environment for improvement and efficiency in Networking and Security related areas and offer an opportunity for advancement Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions Dedicated to providing quality customer support consistently meet or exceed client needs by providing service beyond expectation Communication and interpersonal skills with abitility to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals Proven project management abilities able to assume multiple responsibilities and remain productive within time sensitive and fast paced environments Recognized for professionalism thoroughness and commitment to quality and teamwork Ready to assume new challenges to meet or succeed objectives Core Qualifications Platforms Windows XP Windows 7 Server 2003 Server 2008 Hardware PC s Dell Servers HP ProLiant Servers HP UX Sun Servers and Printers set up and installation Applications MS Office Symantec Active Directory VMware vSphere BSM HP Business Service Management NNMi iSPI similar to Netview HPNA HP Network Automation Experience Information Technology Specialist December 2014 to July 2015 Company Name On Site headquarters in VPSI Establish and maintain a high level of customer service relative to internal and external customers Provide technical leadership and support in planning and keeping track of IT budget Installing network hardware and software including network operating systems managing and maintaining 12 local physicals and 20 virtual servers ensuring daily tape backups system using ARC server Security monthly updates via WSUS for servers and workstations Works on assignments that are moderately complex in nature Addressing network issues Support for a small LAN WAN network level problems on the live network using network management tools Corrects or suggests alternative solutions to problems Ability to plan prioritizes organize and document work to maximize performance Work with end users to collect analyze and evaluate business information system requirements Work with VPSI business units programs to design and develop functionalities that meet business requirements Use judgment and creativity to design approach to meet requirements specifications as provided by business development and project managers Responsible for estimating creating and meeting the timeline of the development for release Develop requirements documents create technical design documents Perform system tests user acceptance tests and implement plan Test site and application to ensure proper operation and freedom from defects Review analyze and perform web site content updates in accordance with customer s instructions standards and guidance Attend scheduled meetings and participate as lead or team member accordingly Network Management System Engineer May 2008 to December 2014 Company Name City State Working with NMS team to designs and develops BSM NNMi iSPI HPNA to analyze anticipate and remediate service health issues quickly efficiently Optomize performance availability across applications system networks and storage over cloud virtual and traditional IT environments Improves user experience at a lower cost to the business With NNMi iSPI your network operations team to efficiently manage a network of any size reduce the business risk of downtime and increase network service levels The HP NNMi Smart Plug in add on modules iSPIs enhance NNMi capabilities and add awareness of specialized network environments providing your team with the information it needs to anticipate and more quickly find and fix problems In addition through unified workflows enabled by advanced integrations you can repair network faults with HP Network Automation software Upgraded Cisco Secure Access Control Server CSACS 1121 network appliance version 5 4 and responsible for deploying applications and services into the NMCI and affiliated USMC networks Supported system infrastructure associated with NMCI Navy Marine Corps Intranet project in compliance with Service Level Agreement SLA with Department of Navy DoN and Marine Network Testing Certification and Delivery of Networking Information Assurance solutions Designs create Test Strategies Program Level Test Plan and Requirements Traceability Matrix RTM that will best support the enterprise to ensure that all project requirements and solutions are being delivered in a collaborative and timely manner for engineered solutions Responsible for testing validating and certifying solutions Incentive Projects in the Proving Center Lab for the NMCI project Utilize HPES testing methodology analyze testing requirements as the basis for developing testing scenarios for a test level to be executed on a project Analyze the results of the testing process and recommends solutions Define identify collect and organize detailed information relating to testing requirements Interact with the project team to gain an understanding of the business environment technical contact and conformance criteria Understand and use appropriate automated testing processes and tools Stay current on established tools techniques and technologies Supports knowledge management and collaboration through participation in testing discussion communities and improving testing collateral through lessons learned Involved in Design installation configuration maintenance remote management and coordination of various network gear in 3 different large scale Lab environments Co ordinate the Certification deadlines with Engineers and Project Managers provide implementation plan if needed Installation and configuration of Juniper Netscreen Firewalls VPN setting up site to site VPN Tunnel Redundancy Fail over F5 Load Balancers G2 Sidewinders Route Reflector Symantec IPS Riverbed WANX etc Manage and responsible for the Symantec Endpoint Protection in Development Lab and Model Office Knowledge of working with Security patches Hardening scripts VPN access Netscreen Security Manager Retina scanner tool mitigate vulnerabilities HBSS SEPM etc Experience working with Classified TACLANES Type 1 devices TALON SecNet Familiar with VoIP and Cisco Unified Messaging including Call Manager Unity gatekeepers gateway and Video Tele Conferencing VTC products Deployed and re imaged desktop and laptops using System Center Configuration Manager SCCM GPO HP OVCM Patch software management tool Information Technology Deployment Specialist May 2007 to May 2008 Company Name Under general supervision monitors operates and maintains hardware software and networks for a computing platform Configures assembles and installs microcomputers workstations and or peripheral equipment Performs first line support for service interruptions such as printer routing power outages wiring problems and malfunctioning servers Escalates unresolved problems to expedite resolution Maintains disaster recovery procedures for LAN and related equipment software Upgrades modifies and replaces hardware software and network components Performs system backup and recovery activities Migrating data users profiles Creates and maintains user login identification user id information and login scripts Install Software configure and maintain Desktops Laptops printers scanners and other peripheral equipment Provide advice and guidance on recommended software and hardware peripheral equipment Responsible for connecting new client PC s to the network while ensuring network compliance Troubleshooting network connectivity network printing and user access issues Build and maintain computer systems and performed memory upgrades Provide local and remote desktop support department and data recovery center Monitors system performance gathers data and prepares management reports Audits hardware software inventory to ensure their integrity as well as licensing compliance Updates and maintains site administration manual documentation May provide user orientation on hardware or software or network operations Keeps abreast of emerging operational support technologies and industry trends Hardware Knowledgeable in troubleshooting installing and configuring and maintaining most PC based hardware related to all types of desktop PC and notebook hardware including motherboards CPU s memory sound and video hard drives CD DVD ROMs card readers USB devices and external input output devices such as printers scanners cameras Software Troubleshooting installing and configuring and maintaining most major software applications including Adobe Acrobat Microsoft Office MS Outlook 2000 2003 Remote Desktop PC Anywhere VNC NetMeeting HTML EDS NMCI Navy Marine Corps Intranet Help Desk Analyst July 2006 to May 2007 Handle incoming customer call Classified and unclassified and gather information about the customer s problem resolving user problems and create a ticket for all customer inquiries in Remedy system Perform troubleshooting and problem resolution follow up related to LAN WAN corrections Printer RAS Blackberry Citrix MS Outlook Proxy Settings TCP IP Users profiles Account Unlock Reset user passwords Provide first level and second level user Administration support Utilizing knowledge Tivoli Net Meeting Active Directory user administration tools Network drive mappings printer mappings Navy legacy applications and Windows applications Run As admin to log into users desktop to general network trouble shooting and fix users technical issues resolving all issues over the phone Utilizing Even Viewer to find the correct errors and when the event occurs to fix the issues Log all support calls and resolve issue or dispatch to the appropriate area for resolution Install and configure applications Process tickets and respond to emailed inquires Lab Tech January 1999 to July 2006 Company Name Responsible for gathering and assimilating data on batteries for cellular qualification in the battery research department Wrote tests scripts for the Arbin Instrument and Sigmar System tester to perform various functions for the battery qualification Work from schematics engineering drawings and written or verbal instructions Determined whether or not a part is functioning within its parameters analyzed the data found Imported data into Excel spreadsheet for battery qualification report Prepared excel graphs and spreadsheets for the battery team and other departments Managed and organized the lab for efficiency Streamlined the Arbin tester and temperature chambers for maximum usage Designed test fixtures for the various shape and sizes of the battery cell or pack and procedures for system test Interfaced with the software and mechanical departments on battery tests Researched specific equipment and accessories for purchase and installation in the lab Education Onsite training by Brocade Brocade Certified Network Engineer BCNE Brocade Certified Layer 4 7 Engineer BCLE Brocade Certified Network Professional BCNP 2010 Onsite training Security by COMTIA 2009 Onsite training by Juniper and Cisco Juniper Networks Certified Internet Associate Firewall VPN SSL Juniper Networks Junos Associate JNCIA Junos Cisco Certified Network Associate CCNA 2005 MicroSkills Certification Specialists Microsoft Certified System Engineer MCSE 2003 2003 University of San Diego extension CA 92121 Network A CCNA 2001 San Diego Education and Technology Electronics Technology 900 hours Lecture and Lab Certification Juniper Networks Certified Internet Associate JNCIA Microsoft Certified Professional MCP Microsoft Certified Systems Administrator MCSA Microsoft Certified Systems Engineer 2003 MCSE Microsoft Certified IT Professional MCIP Microsoft Certified Technology Specialist MCTS Security Network Certificate in Electronic Technician 2002 Brocade Certified Network Engineer BCNE Brocade Certified Network Professional BCNP 2011 Skills A Active Directory Adobe Acrobat approach Automation backup tape backups budget business development CCNA Cisco Certified Network Associate CD Cisco Citrix CA Hardware CPU creativity client customer service Delivery Dell Servers Desktops desktop PC disaster recovery documentation DVD Electronics Engineer estimating Firewalls Firewall gateway graphs hard drives HP HP UX HTML inventory knowledge management LAN Laptops leadership managing mechanical meetings memory Messaging microcomputers Access Microsoft Certified Professional MCP Microsoft Certified MCSE MCSE 2003 Microsoft Certified Systems Engineer 2003 Excel NetMeeting Microsoft Office MS Office Office MS Outlook MS Outlook 2000 Windows 7 Windows applications Windows XP Works Monitors motherboards Navy enterprise Netview network management Network Engineer network hardware Network Networking Networks NMS operating systems PC s PC Anywhere cameras Printer Printers problem resolution processes ProLiant Proxy RAS research routing San scanner scanners schematics Servers scripts Service Level Agreement SLA Install Software Software Troubleshooting sound spreadsheets spreadsheet SSL Sun Servers supervision Symantec TCP IP desktop support Technician phone Tivoli trouble shooting Troubleshooting Type Upgrades USB Video VPN VoIP web site content WAN wiring written
Generate a Resume for a Information Technology Job
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PRACTICE MANAGER Executive Summary Strategic motivational and solutions focused leader with an MBA and with extensive experience in analyzing systems processes and implementing mission critical infrastructure improvements Broad based experience in the healthcare industry including regulatory corporate compliance strategic planning and contract negotiations Craft and implement key quality improvements to enhance quality patient care and secure regulatory compliance Proven track record of success in developing solutions which significantly improve the efficiency of business operations experience developing and implementing multi year budgets and operational plans Excel in corporate environments across diverse industries with the ability to collaborate effectively with colleagues executives and client groups Core Qualifications Proficient in Windows 2000 XP 7 Novell NetWare 4 x 5 x 6 x EMR Allscripts and McKesson TCP IP Enterprise Networks Enterprise Virus Protection Asset Management ITIL Arcserve Backup Exec Net Backup Symantec Ghost Cable Installation Management LANDesk Window Server 2000 2003 2008 HIPAA HITEC Professional Experience Practice Manager Aug 2014 to Current Company Name City State Develop annual planning budgeting and productivity levels for corporate accounting Prepare detailed business and financial activity reports and use financial ratios and statistical trending for market wide growth Improvements to top line growth by 39 4 through building an effective hospital team ensuring a safe and engaging environment and improving medical quality and business performance Responsible for cost containment cash control banking asset protection loss prevention inventory management Federal and DEA compliance Develop and deploy new hospital initiatives including training physician partners implementing an efficient patient workflow from intake to discharge and community marketing outreach campaigns Build client base by providing extraordinary service to existing clients and by initiating new marketing plans Information Technology Manager Feb 2012 to Sep 2013 Company Name City State Ensured regulatory compliance and integrity of health information systems Provided support during surveys ADR and internal audits Mentored and ensured the professional development of new clinical employees by providing onsite educational programs and supported seasoned clinical staff by making field visits Member of the Performance Improvement committee and oversaw compliance department operations Information Technology Manager Sep 2008 to May 2011 Company Name City State Revised technology initiatives and developed strategic operations plans to drive business operations Provided all technical support for EMR Allscripts projects Developed authored distributed and enhanced processes and improved procedural manuals policies Standardized purchasing procurement inventory and network operations Championed mission critical operational changes which required new system network and telecommunication system training and employee development Recognized developing teams and processes that boosted growth profitability and efficiency Revised clinical training collateral delivered classroom instruction and conducted clinical visits to ensure all field staff competencies in EMR system Marketing Director Feb 2007 to Sep 2008 Company Name City State Led marketing initiatives including service packaging advertising campaigns seminar rollouts agency placements endorsements media activities service reviews and website referrals Oversaw communication and 3rd part public relations Director of Information Systems Jan 2004 to Feb 2007 Company Name City State Implemented the agency s first disaster recovery plan to minimize productivity loss Established equipment lifecycles to maximize use of technology throughout the organization Created and delivered agency computer security training collateral and instruction to increase end user knowledge and minimize agency risks Boosted user satisfaction by doubling bandwidth at 2 remote sites and tripling bandwidth at the corporate site and ensuring usage of VoIP in future projects Reduced maintenance costs improved productivity increased employee security and decreased travel expenses by implementing Verizon cell phone plan to replace pagers and included the Field Force Manager that Integrated into backend clinical system to do scheduling Education Master of Business Administration MBA Keller Graduate School of Management City State Bachelor of Science Telecommunications Management DeVry University City State Certifications Cisco Certified Network Associate CCNA CCAI Leadership Training ITIL Foundations Certification Sniffer University Sniffer Distributed Training Certified Novell Administrator CNA 5 1 HIPAA HITECH Regulation Skills ADR advertising Arcserve Asset Management agency Backup Exec Backup banking Budget Management budgeting business operations Cable CCNA Cisco Certified Network Associate CNA 5 1 Change Management Conflict Resolution corporate accounting client clients Customer Relations disaster recovery educational programs Employee Relations financial Ghost information systems Innovation instruction internal audits inventory management inventory ITIL Leadership Training regulatory compliance loss prevention marketing plans marketing market Window Windows 2000 2000 Enterprise network Networks Novell NetWare 4 x Certified Novell Administrator packaging Performance Management Policies processes procurement Project Management Leadership public relations purchasing quality scheduling Staff Development strategic Strategic Planning surveys Symantec TCP IP technical support telecommunication phone employee development VoIP website workflow
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INFORMATION TECHNOLOGY SPECIALIST Career Overview Permanent Certifications ITNW 1458 CompTIA Network ITMT 1350 MS 70 270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70 270 Implementing and Supporting MS Windows XP Professional Job Related Microsoft Certified IT Professional MCITP Apr 2012 Training CompTIA Security Certified Professional Mar 2010 Microsoft Certified Professional MCP Oct 2008 CompTIA Network Certified Professional May 2008 CompTIA A Certified Professional Apr 2008 Language Language Spoken Written Read Skills Spanish Advanced Advanced Advanced References Name Employer Title Phone Email William 407th AFSB Supervisor 254 287 7798 william cook2 conus army mil Cook Mr John First Army Chief 254 553 5006 Ciesiolka Division West Information Systems 8 of 9 9 2 2015 7 58 AM USAJOBS Resumes Name Employer Title Phone Email Division Leonard DEFENSE IT Manager 714 385 4605 Flemons CONTRACT MANAGEMENT leonard flemons dcma mil Work Experience Company Name May 2012 to Current Information Technology Specialist City State Indicates professional reference October 2009 to May 2012 Salary 65 150 00 USD Per Year Hours per week 40 G6 IT Specialist CUSTSPT This is a federal job Served as a systems administrator for First Army Division West Command and Staff Administered over 800 NIPR workstations 300 SIPR workstations and 100 ARNET workstations This includes hardware software and Local Area Network LAN and Wide Area Network WAN infrastructures Monitored system resources the installation and integration of systems fixes and workarounds updates and enhancements including performance capacity availability serviceability and recoverability Maintained systems configuration as well as resolving IT equipment software interfaces and interoperability problems Performed customer service help desk IT support operations and technical assistance to First Army Division West command and staff Diagnosed and resolved problems in response to customer trouble tickets Recieved responded to and provides resolutions to a variety of help desk calls tickets A thorough understanding of and ability to manipulate features of Microsoft Shared Point XML HTML SQL C VB08 10 Visio Adobe CS5 Dreamweaver and Microsoft Management Console and registry settings Ensured availability of telephones emails and Local Area Network LAN Exceled in troubleshooting software and hardware issues of microcomputers and peripheral devices This includes scanners digital senders printers and other video telecommunication s equipment Maintained MS active directory user accounts and Microsoft exchange Outlook accounts Participated in the planning and execution of unit and systems testing installing applications and images remotely providing technical support on execution problems troubleshooting applications packages and modifying applications as necessary Reconfigured file structures used knowledge of Windows XP Vista and Win 7 operating systems to include the Microsoft Management Console MMC ensuring systems are configured according to policy Frequently trained IMOs on Desktop Management functions to enhance 4 of 9 9 2 2015 7 58 AM USAJOBS Resumes knowledge of Army and NEC policies thus affording the ability to accomplish their duties more effectively Executed a variety of database utility functions Updated user manuals authentication procedures systems administrator functions and related IT security features In accomplishing assignments ensures the rigorous application of information security information assurance policies principles and practices Developed IA reporting requirements for submission to higher level management as required Maintained a continuing awareness of technical changes in the areas of equipment technology and software development Managed Unit s Active Directory Share Server with over 600 Gb of share space Served as an Active Directory AD Manager and System Administrator for multiple servers in a complex networked environment Maintained Microsoft Exchange on primary and backup servers to provide email with full backup and disaster recovery capabilities Supervisor Mr John Ciesiolka 254 553 5006 Okay to contact this Supervisor Yes 407th AFSB Vista International Operations January 2009 to September 2009 IT Network System Administrator II City State 65 000 00 USD Per Year Hours per week 40 Served as part of the units S 6 Brigade level office with duties as Network and Computer Systems Administrator Directly responsible for design install and support of organizations computer systems as well as the local area networks LAN wide area networks WAN network segments internet and intranet systems Supported logistics systems client notebooks workstations scanners digital senders fax machines copiers and printers Developed system usage policies and server administration procedures 5 of 9 9 2 2015 7 58 AM USAJOBS Resumes Created tested and deployed group policy objects GPO within the AD Responded to system failures by determining the cause and taking corrective action to address the issue Maintained systems tables directories security files and indices Developed and modifies databases Performed database queries and file transfers using SQL Installed new software releases system upgrades evaluates and installs patches and resolves software related problems Established and maintain user and group accounts and permissions Develops and tests system disaster recovery plans Troubleshot a wide variety of user difficulties with desktop computer hardware software peripherals or network telecommunication lines Coordinated with installation NEC to establish domain and mail accounts Participated in the design development and modification of logistics automated systems Daily duties also include responsible for maintaining network efficiency monitors and adjusts the performance of existing networks and continually survey the current computer site to determine future network needs Performs customer service help desk IT support operations and technical assistance to over 800 users As required plans coordinates and implements the organizations information security In addition conducted customer support studies and recommended necessary IT action pertinent to all aspects of customer support Maintained systems configuration as well as resolving IT equipment software interfaces and interoperability problems Help desk IT support duties Participated in the planning and execution of unit and systems testing installing applications and images remotely providing technical support on execution problems troubleshooting applications packages Used IT knowledge skills and abilities to quickly and effectively troubleshoot access permissions on computers Managed video teleconference VTC suite for unclassified and classified 6 of 9 9 2 2015 7 58 AM USAJOBS Resumes access Managed unit s SharePoint site control access developed and established policies and accounts trained users Supervisor William Cook 254 287 6841 Okay to contact this Supervisor Yes Company Name October 2005 to August 2008 First Sergeant City State Salary 55 000 00 USD Per Year Hours per week 70 Over 5 years of Top management experience Led a multi functional unit with over 120 team members and billions of dollars worth of equipment into combat during Operation Enduring Freedom Afghanistan and Operation Iraqi Freedom Iraq Company Senior Non Commissioned Officer served as administrative liaison with other services top management and outside agencies Coordinated operational and administrative duties required for the company s mission Supervised operations and performance of Battalion Level Information Systems Communication Shop S 6 Senior advisor to Company commander and resource manager for a Headquarters Company Directly responsible for managing and implementing Company s administrative standards policies and Training Supervisor Paul Mercator 254 288 0527 Okay to contact this Supervisor Yes Education and Training Texas A M University Central Texas 08 2011 Master s Degree City State United States GPA GPA 3 80 GPA 3 80 Credits Earned 36 Semester hours Masters of Sciences Information Systems Information Systems Central Texas College 12 2008 United States Technical or Occupational Certificate City State GPA GPA 4 0 GPA 4 0 Credits Earned 18 Quarter hours 9 2 2015 Microsoft System Administrator Relevant Coursework Licenses and Certifications ITNW 2435 CompTIA A Harware and Software ITNW 1458 CompTIA Network 7 of 9 USAJOBS Resumes ITMT 1350 MS 70 270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70 270 Implementing and Supporting MS Windows XP Professional Saint Leo University 10 2007 Bachelor s Degree City State United States GPA GPA 3 25 GPA 4 0 GPA 3 25 GPA 4 0 Bachelor of Science Computer Information Systems Computer Information Systems Successfully completed the following computer courses with Saint Leo University COM 130 PC applications COM 207 Programming in C C COM 208 Programming Visual Basic COM 230 Spreadsheet Applications COM 312 Computer Architecture COM 315 Decision Support Systems COM 320 Systems Analysis COM 410 Database Concepts Programming COM 415 Network Theory and Design COM 498 Information Resource Management COM 499 Computer Information Systems Exam Successfully completed the following computer courses with Central Texas College ITNW 2435 CompTIA A Harware and Software Interests May 2005 for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom 9 of 9 9 2 2015 7 58 AM Additional Information Additional Awarded the Achievement Medal for his outstanding civilian service while Information assigned to First Division West Awarded the Legion of Merit award Jun 1986 Aug 2008 for 22 years of dedication loyalty and selfless service to our nation and the people of United States of America Awarded the Bronze Star Medal 1 Sep 2006 15 Dec 2007 for outstanding leadership during recent 15 month deployment to Iraq in support of Operation Iraqi Freedom Awarded the Bronze Star Medal 1 Apr 2004 1 May 2005 for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom 9 of 9 9 2 2015 7 58 AM Skills A A Certified Active Directory administrative administrative duties Adobe Dreamweaver AD Army Agency automation backup basic C C C COM hardware configuration computer hardware hardware configuration management consulting CONTRACT MANAGEMENT Contract Management copying client customer service customer support databases Database Decision Support disaster recovery Email equipment installation XML fax machines features functional Help desk HTML information security Information Systems Information Systems Information Technology information technology computer support IT support Local Area Network Local Area Networks Local Area Network LAN notebooks leadership logistics Managing Mercator microcomputers access Microsoft Certified Professional MCP Microsoft Certified exchange Microsoft Exchange mail Office Outlook SharePoint share point MS Windows Win 7 Windows 2000 Windows XP MS Windows XP monitors NEC network administrator Network networks Novell Oct operating systems ORACLE organizational peripherals personnel copiers policies PR printers processes Programming project management Read repairs reporting safety scanners servers software development software troubleshooting Spanish Spreadsheet SQL strategic Supervisor System Administrator systems administration Systems Analysis systems development tables technical support technical assistance user manuals telecommunications telecommunication telephones Phone troubleshoot troubleshooting unique upgrades video Visio Vista Visual Basic Wide Area Network WAN WAN workflow Written
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IT MANAGER Summary Ten years of management experience with a focus on team building and project management Ten years of experience as a network engineer and systems administrator The majority of my experience has been working with Microsoft Dell HP IBM Symantec McAfee Trend Micro and Cisco hardware and software business solutions I have extensive experience with Microsoft Exchange Server I am comfortable with Cisco command line IOS VoIP QoS tagging layer 2 3 and 4 switching and packet shaping I have used Fluke OptiView Wireshark NetFlow Analyzer Solarwinds Network Performance Monitor and SMS to assist me in the process of identifying network bottlenecks and performance issues I have experience in business education medical and manufacturing environments Recently I have been working a great deal with Hyper V VMware and data loss prevention software Highlights Software Symantec Backup Exec System Recovery Endpoint Protection Trend Micro McAfee ESET Acronis ShadowProtect GFI Crow Canyon DameWare Wireshark NetFlow Analyzer Splunk SMS Fluke OptiView Solarwinds NPM Microsoft Response Point GP CRM and SharePoint Databases SQL MySQL Hardware Servers workstations laptops printers smart phones routers switches firewalls wireless access points LTO autoloaders CCTV PBX and IP phone systems biometric scanners and readers Applications Apache IIS Cisco ASDM Cisco VPN Client MAS 90 Sage Medical Manager BrainTree PACS C Arm VMware Citrix SmartFilter Imail Websense iPrism Web Security Hyper V SonicWall Global VPN Client Adobe Foxit Phantom PDF JobBOSS Made2Manage ERP Word Excel Access Industries Business Manufacturing Education and Medical Operating Systems Windows 2000 Server Server 2003 Server 2008 Server 2012 Exchange Server 2000 2003 2007 2010 2013 associated migration tools Cisco IOS Linux Mac OS Methodologies project management system analysis and design business process flow Database maintenance System checks and troubleshooting Advanced troubleshooting Virus and spyware removal Computer diagnostics and repair Server management Hardware support and troubleshooting Highly motivated Resourceful Advanced knowledge of diagnostic techniques Advanced knowledge of security firewalls and DLP Accomplishments Saved company over 50 000 00 per year by refurbishing used computers and technological equipment and switching Internet providers from T1 lines to cable Experience IT Manager 07 2012 Current Company Name City State Server installations and migrations SonicWall firewalls VPN installation and support wireless access points multilayer switches routers help desk support for 3 sites multi mode fiber Microsoft Exchange Server Server 2012 Hyper V installation and support Windows XP mode Windows 7 Windows 8 SharePoint Microsoft Dynamics GP CRM Project Server SQL Macola CCTV time and attendance hardware and software biometric reader installation and support Syspine IP Microsoft Response Point VoIP Creo Pro E Windchill SolidWorks QuickBooks Enterprise McAfee SaaS network security disaster recovery infrastructure design and support network hardware and software troubleshooting administration of user accounts responsible for developing annual IT budget responsible for IT project management Administration of group policy Active Directory help desk support Hyper V DLP Information Technology Engineer 10 2008 07 2012 Company Name City State Server installations and migrations migration of databases Exchange Server SQL MySQL Cisco PIX and ASA 5505 installation and support network security wireless hardware installation and support of Symantec Backup Exec and Endpoint Protection Mac OS help desk support for multiple sites phone system and VoIP support Administration of group policy Active Directory DHCP DNS hardware and software troubleshooting upgrades and migrations of legacy software packages Senior Network Engineer 10 2007 06 2008 Company Name City State Server installations and migrations databases Exchange Server SQL MySQL HP servers Secure Computing Webwashers Snapgear firewall VPN appliances Cisco switches Trend Micro products Symantec products network security wireless installation and support virtual machines help desk support for multiple sites phone system and VoIP support Administration of group policy Active Directory DHCP DNS end user support Information Technology Engineer 03 2005 10 2007 Company Name City State Server installations and migrations migration of databases MAS 90 SQL MySQL Cisco 1721 2800 and 3600 series routers Cisco Catalyst 2900 and 3100 series switches HP ProCurve switches Symantec products network security wireless installation iSCSI NAS SAN Intel hardware media servers terminal server applications BrainTree PACS and C Arm biometric readers time and attendance installation and support help desk and end user support for 7 sites Administration of group policy Active Directory DHCP DNS VPN tunnels ftp servers Sage Medical Manager VoIP QoS layer 3 and 4 switching Cisco Aironet access points Toshiba hybrid PBX and VoIP phone system and QoS support HIPAA compliance media servers iSCSI fibre channel SAN and NAS design installation and support Assistant Professor 08 2000 07 2005 Company Name City State Program Chair for Region 2 South Bend Elkhart and Warsaw Server installations teaching A Network Microsoft MCSA and Cisco CCNA classes programming routers switches and installing and configuring Windows 2000 server and Server 2003 Supervised all Computer Information Systems faculty staff and adjunct instructors for all three sites in Region 2 hardware software troubleshooting and support Administration of group policy Active Directory FERPA compliance Education Davenport University City State USA Information Technology Certification Classes Network Engineering A Network MCSA CCNA Operating Systems Business Applications Network Engineering 1988 Western Michigan University City State USA M A Counselor Education and Counseling Psychology Administration of Student Personnel Services and Counseling in Post Secondary Education 1985 Indiana University City State USA B A Sociology Sociology and Psychology Ivy Tech Community College City State USA Information Technology Certification Classes Cisco CCNA Cisco Switching and Routing Certifications CompTIA A Network Microsoft MCP 70 210 and 70 215 previously certified as Cisco CCNA Skills A Active Directory Adobe Apache Backup Exec budget business process C CCNA Cisco IOS Cisco Citrix Hardware CRM Client Databases DHCP disaster recovery DNS ERP firewalls firewall ftp help desk support help desk HP HP servers IIS Information Systems Intel IP IT project management laptops Linux Mac OS Macola MAS 90 McAfee Medical Manager Access MCP Microsoft Dynamics Excel Exchange Server Microsoft Exchange Server SharePoint Windows 7 Windows 8 2000 Windows XP Word migration MySQL Enterprise NAS Network Engineering network hardware network security Network Operating Systems PACS PBX PDF phone system phone systems printers programming project management QuickBooks routers Sage SAN scanners Servers SMS software troubleshooting SolidWorks SQL Supervising switches Cisco switches Symantec system analysis and design teaching user support phones terminal server Toshiba Trend upgrades VPN VoIP Windows 2000 Server
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SUPPORT NETWORK SERVICES INTERN Professional Summary Technical Support Analyst with technical and troubleshooting repair expertise Team player who is flexible reliable and adaptable to dynamic environments Skills Able to research and familiarize skill sets towards core technologies based on enthusiasm dedication and motivation Knowledgeable with installation and configuration of Windows based operating systems Windows XP Vista 7 and 8 Experienced with the installation and configuration of Ubuntu Linux whilst cognizant of Mac OS X interactions Proficient with virtualization and highly skilled with configurations inside of VMware Skilled with troubleshooting hardware and software issues within a network and support services environment Able to document effectively communicate and succeed within a group setting in order to become a superior team player Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines Work History Company Name Support Network Services Intern City State September 2014 December 2014 Customized and implemented Microsoft SCSM from SCCM in order to automate departmental organizational needs Facilitated proper asset management and user onboarding processes tailored to the Student Affairs department Worked with Network Support Services team to learn more about the general campus and supported users Attended regular meetings to coordinate and discover the expected outcomes and functions of Microsoft SCSM Performed within a minimalized test environment in order to create runbook programming and custom templates Shadowed student workers with incident management processes and workflows within Cherwell Service Management Familiarized with ticket creation priority review and remote desktop connections with respect to supported users Imaged computers based on ImageNow software residing on the network and reflected changes in Active Directory Discovered and learned AD DS SCCM and SCSM and interacted with the systems based on supervision Assisted student workers with new computer installations and configurations as well as creating documentation Alleviated phone call requests or questions for student workers based on working knowledge for ticket closure Company Name Information Technology Lead Intern City State June 2012 June 2013 Worked with director on minimizing Windows XP machines and migrated to Windows 7 based on Spiceworks solution Contacted Central IT when appropriate with regards to diagnosing distance education connections and supporting equipment Deployed re imaged hard drives or newly acquired assets for classrooms or professors based on priority scheduling Assisted lab desk student workers with issues cooperated with lab desk students on scheduling accommodations and support Check out and manage the plethora of IT department equipment based on appointments in SharePoint or open door policy Performed room checks to test equipment and replace faulty campus property during the semester breaks Set up purchased assets within classrooms for students while retiring and recycling older systems Company Name Information Technology Student Center Intern City State September 2011 December 2011 Resolved student center questions and arranged peer to peer tutoring assistance with specific students in CSS program Prepared and delivered a Microsoft Office training session training videos for the general public in a workforce environment Created and enabled multiple custom virtual machines in a sandboxed environment to distinguish networking and connectivity Continued research and interacted with Microsoft Windows Macintosh OS X mobile and Linux operating systems Education Bachelor of Science Information Science Technology University of Wisconsin City State 12 2014 Information Science Technology AAS Waukesha County Technical College City State IT Computer Support Specialist 12 2011 Accomplishments UW Waukesha Dean s List WCTC Honor List Who s Who Program WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll Skills Active Directory AD asset management automate hardware CSS documentation hard drives Linux Mac OS Macintosh OS director meetings Microsoft Office Windows 7 Microsoft Windows Windows Windows XP network and support Network Support network networking operating systems organizational processes programming research scheduling supervision phone test equipment troubleshooting tutoring Vista Additional Information Able to document effectively communicate and succeed within a group setting in order to become a superior team player Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines HONORS ACHIEVEMENTS UW Waukesha Dean s List WCTC Honor List Who s Who Program WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll
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STAFF ASSISTANT Professional Summary Highly organized and detail oriented Staff Assistant with more than 14 years experience supplying thorough organized administrative support to10 senior executives Skills 75 WPM typing speed Excellent communication skills Articulate and well spoken Accurate and detailed Advanced clerical knowledge HIPAA compliance Advanced clerical knowledge Works well under pressure Work History STAFF ASSISTANT 08 2007 to Current Company Name City State Currently working at the Office of Information Technology Responsible for providing support to Richard Biever CISO and his staff Primary duties include calendaring and scheduling responsibilities using dCal Lotus Notes or shared calendaring systems including scheduling multiple complex meetings in separate calendaring products for various staff members concurrently telephone screening triage which involves interviewing callers answering questions concerning departmental or divisional activities transmitting instructions and or information to and from staff members making proper referrals as necessary preparing materials and making arrangements for conferences and travel including preparing travel expense summaries and reconciliations preparing necessary documents for supervisor s use in meetings attending meetings to take minutes coordinating monthly staff leave reports clearing procurement cards receipts in PARIS serving as liaison with external vendors and OIT constituents support audio visual capable conferences and meetings by training users and providing assistance with A V electronics operation Backup duties include ordering and managing inventory of office conference room and break room supplies as needed distributing departmental mail providing coverage for the ATC reception desk including lunches breaks and scheduled and unscheduled absences of the OIT receptionist Secondary duties include screening AVP s Directors and or Managers mail and documents as requested determining relevance prioritization etc based on content of communication and knowledge of departmental programs and activities and organizing and maintaining divisional or departmental files Use of computer copier fax and multi line telephone Planned and coordinated logistics and materials for board meetings committee meetings and staff events Created detailed expense reports and requests for capital expenditures Ordered and distributed office supplies while adhering to a fixed office budget Coordinated domestic and international travel arrangements including booking airfare hotel and transportation Managed office supplies vendors organization and upkeep Directed guests and routed deliveries and courier services Answered and managed incoming and outgoing calls while recording accurate messages Opened and properly distributed incoming mail Greeted numerous visitors including VIPs vendors and interview candidates Helped distribute employee notices and mail around the office Assisted with event planning including associated travel and logistical arrangements Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO Screened all visitors and directed them to the correct employee or office Obtained signatures for financial documents and internal and external invoices Coordinated scheduled and arranged meeting and travel calendars including business and social events Coordinated board and committee meetings including schedules and information preparation and distribution RECEPTIONIST 09 2006 to 08 2007 Company Name Responsible for answering and directing incoming calls disbursing parking passes and visitor s badges greeting visitors accepting and disbursing incoming packages leave tracking maintaining telephone directory and providing support to Staff Assistants Use of computer copier fax and multi line telephone DEPUTY CLERK Employed Ordered and distributed office supplies while adhering to a fixed office budget Managed office supplies vendors organization and upkeep Directed guests and routed deliveries and courier services Answered and managed incoming and outgoing calls while recording accurate messages Opened and properly distributed incoming mail Greeted numerous visitors including VIPs vendors and interview candidates Maintained a clean reception area including lounge and associated areas Legal Secretary 01 2000 to 01 2003 Company Name City State Responsible for preparation of court motions and orders customer service billing accounting and extensive communications with the courts and other law offices Answered and managed incoming and outgoing calls while recording accurate messages Greeted numerous visitors including VIPs vendors and interview candidates Screened all visitors and directed them to the correct employee or office Obtained signatures for financial documents and internal and external invoices Deputy Clerk 2003 to 2006 Company Name City State Responsible for the filing preparation and maintenance of court files Completing and filing Warrant in Debts 300 per month completing and filing Garnishments 150 per month collecting court fines and costs data Entry 70 wpm and court room support to the Judge Use of multi line telephone fax copier and computer court system LEGAL SECRETARY Obtained signatures for financial documents and internal and external invoices Coordinated board and committee meetings including schedules and information preparation and distribution Planned and coordinated logistics and materials for board meetings committee meetings and staff events Education Associate of Arts General Studies 1 2000 Southwest Virginia Community College City State General Studies Course work in Finance Course work in Administration Skills accounting audio Backup billing conferences content customer service experience customer service data Entry Data Entry directing electronics fax filing Information Technology inventory law LEGAL Lotus Notes managing materials meetings Excel Exchange mail Office Microsoft Word multi line telephone multi tasking organizing copier procurement receptionist reception scheduling supervisor telephone 70 wpm Additional Information Letter of recommendation available upon request
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INFORMATION TECHNOLOGY CONSULTANT MANAGING MEMBER Summary A versatile analytic IT Specialist with a proven record of success within large institutions as well as entrepreneurial organizations Thrives on challenge and solves problems with creativity and persistence A data driven team leader skilled in both producing and communicating results Experience Information Technology Consultant Managing Member January 2017 to Current Company Name City State Worked with product designers and product managers to design user interactions in applications Envisioned inspired new products features and flows Answered user inquiries regarding computer software and hardware operation Installed and performed repairs to hardware software and peripheral equipment following design and installation specifications Set up equipment for employee use Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support Chief Technology Officer Partner August 2015 to January 2017 Company Name City State Successfully re branded established dealership launched new eCommerce website added six new lines of vehicles and created new customer engagement strategies Developed sales and marketing strategy and directly managed over 15 full time and part time staff Streamlined processes in Sales and Service departments using new technology Managed legal and security policies such as loss prevention and DMV compliance Negotiated and secured corporate partnerships including vehicle and trailer maintenance for FreshDirect com s same day product FoodKick CTO Partner May 2012 to August 2015 Company Name City State Provided IT solutions targeting small and medium size businesses in the New York metro area Solutions to include Infrastructure Network design and impletation server based technologies and remote support services Clients included Bronx Museum of Arts Cava Construction Leftfield Pictures IT Manager August 2010 to May 2012 Company Name City State Managed a staff of ten IT support staff which provided support for all users employed within Ogilvy North American offices Constantly developing new standards and IT policy s to improve support reaction time Key Accomplishment Lead architect for migrating all Lotus Notes and MS Exchange users to Cloud Google Mail Gathered and analyzed performance metric data Education and Training BS Print Production Graphic Design Computer Science 1993 St John s University Print Production Graphic Design Computer Science Technical Skills Active Directory premiere ads Advertising IBM AIX Apple architect Arts catalog color com Clients digital photography digital video direct mail disaster recovery eCommerce Final Cut Pro SGI Irix IT support legal Linux Logic loss prevention Lotus Notes marketing strategy Marketing Microsoft Exchange MS Exchange Mail Network design network newspaper policies Prepress print advertising print production processes Sales upgrading video post production website
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ASP NET WEB DEVELOPER Accomplishments Won Associate of the Month award at CYIENT Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA Experience April 2015 to Current Company Name City State ASP Net Web Developer Responsibilities Migration of IU Print website print iu edu from ColdFusion to ASP Net using MVC Framework Create a prototype dashboard for IU Print Analytics module using High Charts July 2011 to July 2014 Company Name City State Software Engineer Responsibilities Designed and developed an application to migrate legacy data to ASP Net application by providing the ability to validate the data to meet the business rules for the new application Design the story board using HTML and CSS and design database for applications by analyzing the customer requirements Perform code reviews of the modules developed by other team members and participate in pair programming to improve the coding standards of the overall application Preparation of build packages and actively participate in integration and deployment phase of the applications TECHNICALS SKILLS Programming Languages C Web Technologies SharePoint 2010 ASP NET 4 0 3 5 2 0 MVC 4 Application Software Visual Studio 2008 2010 2013 SQL Server Management Studio Databases SQL Server 2005 2008 R2 MySQL Oracle Others HTML JQuery CSS JavaScript Bootstrap JIRA Source Controls Team Foundation Sever GitHub Visual Source Safe PROJECTS AT WORK 1 LEDGER Ledger is developed to manage the task of invoice clearance for different finance benefits trust accounts of Pratt Whitney It is also used to track invoices charged back to the department budget or to the various business units The primary objective of this project was to migrate the existing application which was developed in MS Access to a web based application by implementing security and adding additional business rules 2 DEBTS Daily Equity Based Tax Solution DEBTS is a tool which is used to calculate employee tax based on certain parameters medical social security tax factor It is developed for UTC USA and deals with all UTC employees daily equity tax UBS will place a flat file each day in SFTP with all transactions performed by the employees of UTC The typical flat file contains employee id country code tax details etc DEBTS tool will connect to SFTP and downloads flat file to perform the validation rules at last tool will decide the record status there are 3 statuses as Valid Exception and Pending User can login to the system and can review the exception records And also user can rectify the exceptions to move the exception record to valid records and send the funding files to ADP 3 Supplier Portal Supplier Portal is designed in SharePoint 2010 to collaborate with their authorized suppliers Supplier Portal is a merge of seven legacy Pratt and Whitney existing applications into a single portal The features that are available simplify the way their suppliers can access required business technical information as well as how they can provide P W with valuable delivery information It is one of the main communication portals and it plays a major role in doing business with Pratt Whitney Apart from SharePoint 2010 we used SQL Server 2012 and ASP Net to develop this application 4 eRFA electronic Request For Agreement RFA is an agreement between two parties Company and Client before they start the work This process involved more than eight approvers to approve the agreement The existing process which involves manual submission has many problems such as knowing status of agreement percentage of completion and approval status etc The new eRFA application is developed in SharePoint as an electronic application which has more flexible UI to capture all required data and it eliminated most of the manual efforts in terms of searching for online results and internal applications to validate the data entered by requester more flexible approval process and status tracking 5 Export Logging Tool Export Logging Tool is a web based application to collect and log all export activities occurring at Pratt Whitney Military Engines with a simple interface with an ability to generate various reports required to report of export events Apart from these features it also includes the facility of uploading bulk data into the database which needs to be validated for the correctness of the data against business rules which determine the type of data that can be uploaded into each column AWARDS AND PROFESSIONAL RECOGNITION Won Associate of the Month award at CYIENT Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA Stood 3rd in SIASAT s national level talent search examination during high school Education Indiana University Masters Computer Science Indiana University Bloomington Masters in Computer Science August 2014 December 2015 Current GPA 3 55 Jawaharlal Nehru Technological University Bachelor of Technology Computer Science and Engineering Jawaharlal Nehru Technological University Andhra Pradesh India Bachelor of Technology in Computer Science and Engineering September 2007 May 2011 Certifications RFA Professional Affiliations Source Controls Team Foundation Sever GitHub Visual Source Safe of the team which won the Team of the Month award for projects such as DEBTS and eRFA Skills Asp Asp net Model View Controller Model view controller Ms Asp Mvc net Access Adp Application Software Asp net 4 0 Associate Award Benefits Bootstrap Budget C Coding Css Database Databases Deployment Engineer Engines Exceptions File Finance Html Integration Integrator Invoice Invoices Javascript Jquery Logging Long term Disability Ltd Microsoft Sharepoint Ms Sql Server Mysql Oracle R2 Sap Secure File Transfer Protocol Security Sftp Sharepoint Software Engineer Sql Sql Server Sql Server 2005 Sql Server 2012 Ui User Interface Visual Studio Web Based Coldfusion Prototype Prototypes
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INFORMATION TECHNOLOGY SPECIALIST Summary An organized DBA professional with over 6years hands on experience supporting Oracle databases Sql Server databases and AWS infrastructure Equipped with excellent communication and interpersonal skills a highly organized individual and team player who possesses strong analytical and problem solving skills and is who is committed in delivering quality services to customers clients Experience Information Technology Specialist 03 2018 to Current Company Name City State Primary responsibilities include production support installation and configuration migration backup and recovery performance tuning cloning security upgrades and patches Planned installed and upgraded multiple Oracle databases from 11 2 0 4 to 12 2 0 Added targets to OEM 13c and used OEM 13c to monitored databases Created rules security profiles using OEM 13c Performed Hot Cold Backup Recovery and Cloning of databases using RMAN Planned and implemented Backup strategies used RMAN and Crontab to schedule backup Installed and upgraded databases from MySQL 5 6 to 5 7 and implemented mysqld_multi for better performance Migrated databases from on premise to AWS using Database migration services Launched and maintained RDS and EC2 instances in AWS Created Snapshots Elastic IPs EBS Volumes Security Groups per clients costumers request Performed cross region replication with S3 Created security groups to manage inbound and outbound rules Database Administrator 12 2014 to Current Company Name City State Troubleshot and resolved web application issues escalated from customer support and other departments with a 100 success rate Worked with clients to analyze computing and network needs and implemented appropriate solutions within each department s budget Analyzed performance monitoring tuning troubleshooting Oracle database performance tuning services with EXPLAIN PLAN TKPROF STATSPACK AWR and SQL TRACE Installed configured and maintained Physical Logical Active standby databases supported by Data guard on Oracle 11g and 10g RAC servers for the purpose of disaster recovery procedures Generated ASH ADDM and AWR Reports using OEM from Oracle 10g 11g and 12c database and analyzed the reports for Oracle wait events time consuming SQL queries tablespace growth and database growth Implemented database re organizations as required to improved performance and ensure maximum up time of the database implemented SQL Access and SQL Tuning advisers recommendations Launched and maintained RDS and EC2 instances in AWS Created Snapshots Elastic IPs EBS Volumes Security Groups per clients costumers request Planned and implemented high availability solutions such as Real Application Cluster RAC in Oracle 11gR2 Grid and 10g on ASM and ACFS file systems Migrated multiple stand alone databases to RAC databases using Rconfig RMAN and OEM Migrated single instance databases from NON ASM to ASM file system to improve performance Installed Oracle 10g 11g and 12c software and created multiple databases including Plug able and container databases in oracle 12c Implemented TDE Data Redaction and database Auditing to improved data integrity and security Applied PSU on standalone TEST environment using OPatch and same PSU Grid and RDBMS Patching on production cluster using OPatch Auto Replicated data in real time using Oracle Golden Gate and Oracle streams Analyzed interpreted and troubleshot Golden Gate related issues Designed and implemented different backup strategies like Cold Hot backup using RMAN with Flash Recovery Area and Logical Backups with EXPDP IMPDP Scheduled RMAN backups purge jobs Maintenance Jobs using DBMS_JOBS DBMS_SCHEDULER Crontab and OEM Implemented and managed logical backup recovery with Datapump and Export Import utilities Cloned databases using RMAN and Manually using scripts Implemented Point In Time Recovery on one or more tablespaces to recover lost of a table s while eliminating down time for the database Installed SQL Server EE 2012 on windows and created databases triggers tables procedures functions and database diagrams Upgraded databases from 10g to 11g and to 12c using DBUA Datapump Manually Transportable Tablespace and Oracle Dataguard Oracle Database Administrator 07 2012 to 10 2014 Company Name City State Prepared technical architecture proposals for enhancements and migrated an existing standalone database to RAC database Provided senior technical support to Developers and troubleshot performance issues and maintained high availability and security of databases Analyzed and tuned the Database to identify potential database bottle necks such as response delay locking contention wait event using tools like STATSPACK EXPLAIN PLAN and TKPROF Collaborated and worked together with development and operations staff and resolved problems quickly and efficiently Maintained Physical Logical Active standby databases supported by Data guard on Oracle 11g and 10g RAC servers for the purpose of disaster recovery procedures Installed configured deployed and monitored different databases and application servers using Oracle OEM 12c Grid Control Worked efficiently in Database administration activities such as User management Space management Monitoring Creating Database Managing Oracle Instance and Database security and Materialized views Maintained and administered high availability solutions such as Real Application Cluster RAC in Oracle 11gR2 Grid and 10g on ASM file system Planned and applied PSU CPU patches and upgraded multiple databases from 10g to 11g Replicated data in real time using oracle Golden Gate Increased data security implemented TDE and database auditing and created threshold on database metrics and set alert for a more stronger security Maintained Active Data guard creating both Logical and Physical Standby databases for data disaster recovery solutions Worked on 24 7 environments supported monitored managed and troubleshot database related issues over 300 oracle 10g 11g and 12c databases with sizes from 300G to 2TB Implemented backup strategies used RMAN for incremental full backup and Datapump to backup logical components Education and Training Bachelor of Science Civil Engineering University Of Buea City State Cameroon Civil Engineering Technical Environment Databases Oracle 10g 11g 12c MySQL 5 6 5 7 Sql Server 2008 2012 Platforms Oracle Enterprise Linux 5 11 6 7 7 HP UX 10 x 11 x Sun Solaris 2 5 2 6 Windows Server 2008 Tools TKPROF EXPLAIN PLAN STATSPACK AWR and ADDM Toad Putty X wing32 WinSCP Database Utilities Oracle Enterprise Manager Real Application Cluster ASM Transportable Tablespaces SQL Loader RMAN DataPump Export Import Languages SQL PLUS PL SQL UNIX Shell Scripting Ksh bash
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INFORMATION TECHNOLOGY CONSULTANT Career Overview Accomplished information technology professional with over 18 years of diverse technology process analysis project management and information management experience Proven ability to successfully implement technology solutions stay within time and budget constraints and improve efficiency through proper risk management task coordination and resource utilization Core Competencies Project Management Systems Network Reporting Proposal Development Web Design Development SOP Policy Writing Systems Process Consulting Document Management Technically advanced information technology specialist successful in software administration and data communications Experienced Computer Systems Analyst with diverse industry experience in banking healthcare insurance and government Professional expertise includes systems applications disaster recovery planning and information protection analysis Qualifications Microsoft Windows 7 8 2012 Apple Mac OS 7 X OS X Server iOS Unix Linux Ubuntu Red Hat CentOS FreeBSD SmoothWall Express Server Web Software MS Exchange MS SharePoint MS IIS MS Hyper V Apache WordPress CloudFlare Documentum CoreDossier Oracle Workflow DavMail HTML5 CSS PHP JavaScript Java XML C Microsoft Visual Basic Applications Adobe CS6 Acrobat Photoshop Illustrator InDesign Dreamweaver Premiere Flash After Effects Fireworks MS Office MS Project Office 365 MySQL MS SQL MS Access Oracle 11i Sage ACT Web content management Information security Content management systems Hardware Dell HP IBM Cisco SonicWall NetGear FortiGateProgramming and design skills Optimizing and performance tuning Document management Web content management Accomplishments Print Graphic Support Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers data sheets CD covers and other printed materials Requirements Analysis Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline IT Training Successfully trained 25 employees to use new operating system Project Management Managed complex BI DW deployment programs facilitating acquisition of business requirements Prepared design specifications developed reporting and analytics tested and managed user adoption Work Experience Information Technology Consultant January 2003 to Current Company Name City State Senior level consultant and manager of IT systems and projects with over 10 years experience Practiced successful design administration and development of business critical information systems for small to medium business clients onsite or via remote access technologies Web designer developer and hosting administrator for over 30 client domains sites and email Consistently recommend implement and customize internal or cloud based technology systems to fit client business processes Facilitate and develop email file database mobile and web based systems to meet client business needs Achieved increase in client s customer exposure by launching marketing and corporate branding campaigns including logo and website design and development SEO Google AdWords and social media Created and maintained procedures for hardware and software maintenance migration upgrades and end of life Implementation and management of all high level business technology projects Senior level technical contact for client computer network server and cloud based systems Operations and technical specialist for consulting firm s business critical systems Worked closely with clients to analyze IT system requirements clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer s nature of work and business volume Solved clients IT issues Determined changes recommended quality software projected modifications of software hardware and networking Monitored the execution of strategies kept up to date with the new technology and researched latest Information technology market trends Assisted clients with IT solutions prepared written reports on solutions offered Recommended the purchasing of new IT systems presented new IT features software and reported project progress to the management Prepared and presented technical proposals for clients Designed documented and executed maintenance procedures including system upgrades patch management and system backups Systems Document Administrator January 1998 to January 2003 Company Name City State Key senior level member of the information systems team with a variety of duties including project management document management and publishing web design print design user training and systems administration Promoted within two months of hire again within the first two years and lastly promoted to a newly developed position Achieved first global electronic submissions to regulatory agencies by implementing and validating an electronic document management and publishing system as the primary systems administrator developer and project technical leader Resulted in NDA submission to the FDA ahead of target deadline saving millions in revenue Implemented and maintained application servers supporting secure Internet communications and business critical systems Created standard operating procedures policies development plans disaster recovery and other technical documentation in compliance with FDA requirements Project technical lead for company ERP system several ongoing department projects and managed temporary and part time employees and consultants Webmaster and graphic designer for Internet and intranet sites print advertising multimedia and presentation projects Maintained Mac desktop computers and software supporting DNA Sequencer and robotic systems Education and Training Bachelor of Science Information Technology July 2016 University of Phoenix Information Technology Number GPA Skills ACT Adobe Acrobat After Effects Photoshop Premiere Apache branding business processes C Cisco Hardware consultant consulting CSS client clients Database Dell disaster recovery document management Documentum Dreamweaver email ERP features Fireworks Flash FreeBSD graphic designer HP HTML5 IBM Illustrator InDesign information systems Information technology MS IIS Internet communications Java JavaScript Languages Linux logo Mac Apple Mac marketing market access MS Access MS Exchange MS Office Office MS Project Microsoft Windows migration multimedia MySQL network networking Operating Systems OS OS 7 Oracle developer PHP policies print advertising print design progress project management purchasing quality Express Red Hat robotic systems Sage servers MS SQL systems administration user training technical documentation Unix upgrades Microsoft Visual Basic website design and development Web designer web design Webmaster Workflow written XML
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ASSISTANT INFORMATION TECHNOLOGY IT DIRECTOR Summary A high performing and energetic portfolio program and project management professional with proven track record and consistent commendations for delivering large size mission critical programs and projects of excellent quality in very political and lean environments Innovative leader and very adept in agile strategic planning and analysis to optimize operations and push forward new business initiatives through a winning collaborative approach Highlights Management information systems Project development and lifecycle Process improvement Risk management Natural leader Quality assurance and control Unsurpassed work ethic Cost reduction and containment Systems implementation Experience January 2011 to Current Company Name City State Assistant Information Technology IT Director Led the organization towards eligibility in the eHealth Exchange Information Network which will allow the county providers to exchange patient information with other federal agencies non federal organizations through a secure trusted and interoperable network Completed detailed survey of the county s privacy security confidentiality and information exchange policies as part of the onboarding process and execution of the Data Use and Reciprocal Agreement Facilitated the processing of the Entrust Subscriber Agreement public certificates and keys documents Outcome Upon submission of the application the eHealth Exchange Committee awarded the county immediately as eligible to participate in the eHealth Exchange Network due to the comprehensiveness documentation Accelerated the organizations participation in nationwide quality efforts and maturity surveys energizing our staff enhancing the organization s status and improving customer services in the process Outcome Application and review processes were expedited Organization was awarded Stage 6 Maturity from Stage 2 for Electronic Medical Record EMR Adoption in less than 3 months January 2007 to December 2010 Company Name City State IT Supervisor Executed the enterprise information technology strategy and worked closely and partnered with the Health Services CIO and stakeholders clinical business detention to establish project and program governance understand and document the business needs advocate effective application deployment strategies and develop high level project road maps Outcome Clear project prioritization throughout the enterprise which addressed limited resource issues Sample projects Appointment Reminder System Document Imaging System Timekeeping System Wristband ID Deployment Dictation System Materials Management Supervised led coached and mentored approximately 12 25 Application Support and Project Management staff in all phases of the IT operations and project lifecycle using Lean and agile project management methodologies Outcome Stronger project visibility and customer relationships maturity in terms of organizational project management and service management methodologies expedited help desk ticket resolution minimizing project risks Sample Project related skills shared with staff Project Charter Project Timeline Resource Allocation Issues Documentation Communications Technique Lessons Learned Release Checklist and others July 2005 to December 2006 Company Name City State Senior Management Information Systems Analyst Developed a comprehensive map and fit gap review and analysis of the clinical workflow and electronic medical records requirements at the different ambulatory and detention facilities in Santa Clara County Outcome Enhanced staff awareness of existing processes and steps needed to attain towards the future state for better clinical flow improved inmate care and effective implementation of the electronic medical record EMR Led a cross functional and multi dimensional Lean Six Sigma process improvement team composed of clinical and business staff and completed a gap analysis to streamline and expedite the Operating Room OR scheduling and billing processes Outcome Bills were resubmitted and processed within the same week which improved the revenue dramatically December 2000 to June 2005 Company Name City State Program Administrator Defined managed and owned the three year IT project and program roadmap project and features prioritization and release strategy of the web enablement of a 20 7 statewide enterprise case management reporting and payment system for over 6 000 health and human services providers from the public and private sectors including the successful on boarding of tenants and 300 expansion of user database with very minimal workflow interruption Outcome Public and private service providers were able to use the case management system and they were able to provide same day services to our clients in need without duplication of services Initiated and led the inclusion of HIPAA guidelines Privacy Rule and IT Security policies to the department workflow and applications by actively collaborating with Washington State s lawyers and IT security staff so that the appropriate language and or workflow can be included and leveraged in confidentiality agreements service level agreements SLAs vendor contracts and online alerts notices and training Outcome 100 Department Compliance with regulations Staff were comfortable with the tool Education De La Salle University Guidance Counseling MS Guidance Counseling Assumption College Psychology BS Psychology Agile Management UC Berkeley Extension Advanced Project Management Program Stanford University SCPM Project Management San Jose State University Certified Lean Six Sigma Black Belt in Lean Six Sigma Quality and Operational Excellence Harrington Institute Certified ScrumMaster CSM Certified Scrum Product Owner CSPO Scrum Alliance Foundation Certificate in IT Service Management v2 ITIL EXIN Project Management Professional PMP PMI Certified Professional in Health Information Management Systems CPHIMS HIMSS Skills streamline Agile billing case management contracts clients customer services database Dictation Documentation electronic medical records features functional health and human services help desk Imaging information technology ITIL Materials Management Exchange enterprise Network organizational policies processes process improvement Project Management Quality reporting San scheduling Scrum Six Sigma service level agreements strategy surveys workflow
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INFORMATION TECHNOLOGY TECHNICIAN I Summary Versatile Systems Administrator possessing superior troubleshooting skills for networking issues end user problems and network security Experienced in server management systems analysis and offering in depth understanding of IT infrastructure areas Detail oriented independent and focused on taking a systematic approach to solving complex problems Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives Highlights Active Directory Group Policy Objects PowerShell and VBScript Microsoft Exchange VMWare experience New technology and product research Office 365 and Azure Storage management Enterprise backup management Disaster recovery Experience Information Technology Technician I Aug 2007 to Current Company Name City State Migrating and managing user accounts in Microsoft Office 365 and Exchange Online Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services ADFS in Microsoft Windows Azure IaaS Creating and managing storage in Microsoft Windows Azure IaaS Installing and configuring StorSimple iSCSI cloud array STaaS BaaS Installing configuring and testing Twinstrata iSCSI cloud array STaaS BaaS Collaborating on project plan for Office 365 migration Developing detailed specifications for the Office 365 migration including business case documentation cost benefit analyses technical diagrams and work flow documentation Received training in MVC 4 for Visual Studio using Net Framework 4 4 5 to develop application using HTML5 and CSS3 Installing configuring and supporting Linux machines for the open Wi Fi network project Compiling and generating statistical information concerning wireless network traffic using Cacti Configuring wireless LAN router networking and security access Installing and configuring wireless certificates Developing detailed specifications for the acquisition of an Enterprise backup system including systems design business case documentation cost benefit analysis technical diagrams and work flow documentation Reviewing evaluating and analyzing departmental policies guidelines procedures and standards with management and staff Developing test scripts for acceptance unit and system testing of Hyperion Phase 1 and MiamiBiz Phase 2 Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2 Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server TFS Participated in various phases of the project life cycle such as determining requirements design conceptualization testing implementation deployment and release for the Hyperion and MiamiBiz projects Collaborating on project plans for Hyperion and MiamiBiz Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design Monitoring network traffic and compiling and generating statistical information using Solar Winds Collaborating on Disaster Recovery plan and procedures Researching evaluating and recommending new hardware and new software Communicating and defining systems design and requirements for new and existing systems and applications Researching evaluating recommending testing and implementing third party software utilities Planning and designing network infrastructure changes adding removing servers appliances network logical flow Reviewing evaluating and analyzing existing system and application viability with management and staff Administering and maintaining shares on the file servers Reviewing server logs to troubleshoot issues Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software Reviewing systems reporting in SCCM System Center Configuration Manager Resolving service requests escalated by the Help Desk or other technicians Troubleshooting and analyzing and system problems for root cause analysis Giving and participating in training and education programs to explain upgrades to end users Migrating users documents from local computer storage to shares on the file servers Configuring supporting and maintaining file shares using Distributed File System DFS Managing implementing and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup Symantec Backup Exec System Recovery Livestate and VRanger backup servers Managing configuring and supporting DataDomain storage Configuring and supporting Microsoft Windows Server 2003 2008 and 2012 Installing configuring and supporting Microsoft Windows 7 Windows 8 and Microsoft Office 2007 2010 and 2013 Installing configuring and supporting McAfee anti virus software on servers Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010 Supporting servers in the virtualization infrastructure using VMware vSphere Installing configuring and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure VDI Reviewing systems reporting in System Center Configuration Manager SCCM Administering and maintaining the Symantec Enterprise Vault servers Managing the Active Directory Domain Controllers DCs Creating and maintaining Group Policy Objects GPOs in Microsoft Active Directory Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email Developing testing designing and implementing application scripts using languages such as command batch files Visual Basic Script and PowerShell Creating policies and procedural documentation Information Services Liaison T Aug 2005 to Aug 2007 Company Name City State Troubleshooting hardware and software problems over the telephone and through remote PC administration software Installing configuring and supporting McAfee anti virus software on desktops Installing configuring and supporting BBars computer backup software Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services IIS Supporting Systems Management Server SMS Troubleshooting LAN WAN Internet and Intranet network and security access Troubleshooting network connectivity issues related to TCP IP Domain Name Service DNS Dynamic Host Configuration Protocol DHCP protocols Internet Security and Acceleration ISA proxy server and VPN Troubleshooting web application page issues client browsers and related software Administering and maintaining of end user accounts permissions and access rights in in Microsoft Active Directory Administering and maintaining of NTFS security permissions on the file servers Installing configuring and maintaining hardware such as servers workstations laptops printers and scanners in a Windows Enterprise environment Installing configuring and supporting printers on the print servers Installing configuring and supporting Microsoft Windows Server 2000 and 2003 Microsoft Windows XP and Windows Vista and Microsoft Office XP 2003 and 2007 Education Bachelor of Science Information Technology 2005 Florida International Univeristy City State United States Coursework in Programming Web Administration Network Administration Database Administration and Systems Administration Linux Programming Languages C Java JSP HTML CSS VB Net Bash T SQL Certifications CompTIA Network 2014 Skills Active Directory Azure anti virus Backup Exec backup Bash batch Cacti Cisco ASA databases DHCP DNS documentation DataDomain EMC Enterprise Vault ePO file servers firewall GPO HTML IIS ISA LDAP Linux McAfee Exchange Microsoft Office Microsoft Windows security policies PowerShell programming proxy server servers scripts SolarWinds SQL StorSimple troubleshooting TMG Ubuntu Visual Basic Script VBS Veritas Netbackup VPN VRanger Veeam VMWare VDI virtual manchine NMap ZenMap
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BUSINESS SYSTEMS ANALYST I Qualifications TECHNICAL SKILLS Business Applications SAP Web Intelligence Informatica Data Explorer MS Visio MS Project Rational Rose Business Objects Languages SQL UML C C Core Java Perl Web Development HTML XML PHP Operating Systems Windows XP Vista 7 Linux Databases Netezza MS SQL Server 2005 2008 Oracle 9i 10g Accomplishments Organized workshops for SQL Server 2005 during the technical fest at Mumbai University Active member of Student Council of Asian Students at University of Maryland Interface with the client and multi disciplinary teams within Merkle Business Intelligence Information Technology Database and Data Warehouse Developers to support the solution delivery process Work closely with clients to understand their marketing goals design their marketing databases facilitate optimum segmentation and provide platforms and reports to measure their marketing ROI Involved in designing and rolling out global marketing databases North America Europe and Middle East Latin America and thus well versed with Customer Data Integration and international data hygiene and standardization concepts Enable the client to generate reports for Measuring ROI effective channels successful campaigns and optimum segments trend analysis etc using tools like Business Objects Sound understanding of a projects life cycle from demand generation to understanding the customer requirement and converting it into technical specifications and finally implementing the project Jusitn Served as subject matter expert on marketing data and database design for European and Asia Pacific regions Involved the support of client requests such as adhoc reporting and campaign execution Also responsible for identifying gaps in deployed functionality and building necessary new functionality alongwith correcting issues with current solution data integration data hygiene cleansing CDI created marketing programs based on client s requirements supported existing solution on daily basis for any data or functionality issues supervised change requests from development to implementation and performed QA on deliverables before handoff to client Automated Warranty Renewal Campaign Solution Project involved warranty based CRM marketing solution enabling warranty specific campaign execution and reporting Responsibilities Support of the deployed CRM database solution for Latin America region of Fortune 500 company focusing on Public and Large enterprises Executed marketing programs on a weekly basis Work Experience Company Name Business Systems Analyst I 09 2014 to Current Acted as lead BSA on client team to drive consistency and support projects spanning multiple regional databases and support teams Primary contact for client client partners and other stakeholders managing daily responsibilities associated with delivering multi channel database marketing programs Responsibilities include working with client and other stake holders to understand marketing program objectives and business rules that help define the metrics for program measurement Partner with the client client partners and other stakeholders to define campaign audience requirements program specifications and business requirements Project SMB CRM Marketing Database Solution Maintaining global marketing data for advanced targeting and segmentation to drive optimal business results Gathered and analyzed business requirements provided by client to draft detailed project specifications and lead developers through development and QA process Managed primary ownership for creating artifacts like Business Requirement Document and Functional Requirement Documents Performed gap analysis and Root Cause analysis for data issues and functionality and ensured client satisfaction Project Consumer Global Marketing Database Solution CRM solution for Latin America region of Fortune 500 High Tech company supporting data integration marketing program execution reporting and analytics Led change requests within the cross functional teams using the defined change management process ensuring timely deployment Analyzed complex client data using Merkle s in house methodologies and provided recommendations to improve marketing programs performance Created automated processes minimizing the run time and increased efficiency of database update and campaign deliveries Manage overall coordination status reporting and stability of complex and cross functional project oriented work efforts while continuing to evolve the solution delivery lifecycle to encompass multiple methodologies Interacted with development and QA teams to ensure timely delivery of project deliverables while managing project timeline and communicating adjustments and issues to program management Responsibilities included creating documentation to detail functional requirements technical solution design code review implementation and QA deliverables before handoff to client Project Dell Financial Services Project is a service provided through Dell that provides credit line accounts to Dell customers that qualify integrated database solution that allows us to use their customer data in Consumer marketing campaigns Led project change requests throughout a full solution lifecycle performing requirements gathering process documentation data analysis and quality control Lead solution discovery sessions with client stakeholders as a means to illicit solution requirements Set up data load and automated processing of data extracts on a weekly basis Responsible for process documentation consisting of Business requirements and functional requirements Source to Target mapping and data dictionary Designed and implemented email marketing campaigns for Canada region as per client s specifications Created email marketing campaign targeting customers based on credit line account information Reported on campaign attribution performance key metrics Interface with the client marketing vendors and cross functional teams within Merkle on solution delivery and new project development Perform requirements gathering for change requests and maintain all documentation Synthesize complex and sometimes contradictory information into concise readable unambiguous written requirements at multiple levels of detail Support campaign management process to develop business goals campaign requirements and campaign metrics Build and maintain client reports relating to data quality and campaign measurement Work with Solution and Account Lead to define project scope level of effort and timeline Work closely with the delivery team including system software engineers QA regression test teams and the product manager ensure that your clients solution is created with exceptional quality Accountable for determining and requesting campaign data elements from creative agencies to build accurate segmentations for targeted educational public relations program deployments Provide input to Project Management regarding schedule level of effort project scope Manage client communication and expectation setting Lead change requests from initiation to delivery Interface with the client and multi disciplinary teams within Merkle to support the solution delivery process Take direction from Project Management regarding schedule scope and cost tradeoffs Assist with the delivery of the system into production by designing and supporting the formal client acceptance process according to Merkle s defined standards Accurately document requirements and acceptance criteria for a Merkle Marketing solutions Perform analysis of new data for inclusion in a marketing database and ad hoc analysis of data in the database to support the requirements process Company Name IT Analyst Intern 05 2011 to 12 2011 Assisted IT Admin for managing user access rights user groups and documentation upload on MS SharePoint Analyzed business applications to determine if changes or upgrades are required by business users or processes Gathered business requirements and converted them into detailed technical and functional specifications Served as a technical liaison between end users application vendors to obtain solutions for application issues using HEAT ticketing system Tested vendor solutions and newly modified systems to ensure they meet client specifications Generate customized reports using Business Intelligence tools to meet user requirements Company Name IT Support 05 2010 to 07 2010 Used Sys Aid ticketing software for handling service requests from library staff Responsible for troubleshooting and maintenance of hardware and software devices Maintained Local Area Network of UM Libraries and performed Ghosting G Disking processes Education and Training MS Information Management University of Maryland MS in Information Management Dec 2011 University of Maryland GPA 3 67 4 0 Relevant Courses Database Design Web Enabled Databases PHP Information Architecture Management of Information and Services Project Performance Measurement System and Software Requirements B E Computer Engineering Mumbai University B E in Computer Engineering May 2009 Mumbai University First Division Specialties Professional Affiliations Active member of Student Council of Asian Students at University of Maryland Skills Database Marketing Systems Analyst Project Management Business Requirements Solutions Metrics Qa Documentation Accountable For Accounts To Adjustments And Account Basis Campaign Management Client Communication Clients Consumer Marketing Credit Data Analysis Data Quality Financial Services Mapping Marketing Analysis Marketing Campaign Marketing Research Process Documentation Product Manager Program Management Public Relations Quality Control Requirements Gathering Topo Databases Bsa Business Systems Analysis Change Management Crm Crm Marketing Customer Relationship Management Data Integration Database Marketing Deployment Gap Analysis Integration Integrator Qa Process Root Cause Analysis Satisfaction Segmentation Access Business Intelligence Functional Specifications Liaison Microsoft Sharepoint Ms Sharepoint Sharepoint User Access Writing Functional C Data Warehouse Front End Front End Design Front end Html Informatica Java Lamp Lamp Stack Life Cycle Linux Microsoft Project Ms Project Ms Sql Server Ms Sql Server 2005 Ms Visio Mysql Oracle Perl Rational Rational Rose Roi Sap Sorting Sql Sql Server Sql Server 2005 Subject Matter Expert Technical Specifications Translated Uml Visio Warranty Windows Xp Xml Ghosting It Support Maintenance Architecture Database Design Information Architecture Php Software Requirements
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SYSTEM ADMINISTRATOR Experience 03 2009 Company Name 21674 SKSIT Security and the Wireless Environment 11 05 12 18640 SKSIT Securing WLANs 10 30 12 27481 SKSIT Building and Securing VoIP Networks 03 20 12 36542 SKSIT Protecting Windows 7 Against Malware and Vulnerabilities 03 13 12 30688 SKSIT Physical Security 02 03 12 14766 SKSIT FIREWALLS AND VPNS 01 23 12 34601 KISAM Service Manager SM Overview 09 27 11 31699 Adding of Assets in KISAM Asset Manager 09 26 11 31856 Windows Server 2008 System Administration 04 01 11 28902 STAN Security Configurations for Windows 2003 Servers 01 31 11 28801 EOps Test Planning Procedures OS Databases and COTS 01 20 11 14763 SKSIT ANS ENCRYPTION TECHNOLOGIES 04 09 10 23796 SKSIT Intrusion Detection and Response in Networked Environments 03 22 10 21797 SKSIT Introducing Voice Over IP 04 15 09 21674 SKSIT Security and the Wireless Environment 04 14 09 17090 SKSIT Wireless Communication Basics 04 10 09 17623 SKSIT Auditing and Monitoring 05 01 08 21597 SKSIT ANS The Fundamentals of Networking 04 25 08 18287 SKSIT ITIL Problem and Change Management 04 24 08 18054 KARTA Introduction to the Certification Accreditation Process 04 12 07 18064 KARTA Information Security Awareness Beginner 04 11 07 13085 SKSBS BUILDING RELATIONSHIPS TO GET RESULTS 08 03 06 14115 SKSIT INTERNET SECURITY FIREWALL PRINCIPLES 08 02 06 14025 SKSIT CISCO ROUTERS FIREWALLS AND PERIMETER SECURITY 07 31 06 14780 SKSIT Wireless Security 07 31 06 15248 WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES 04 07 06 17633 SKSIT Malicious Code 03 24 06 18035 KARTA Technical Controls 03 23 06 18041 KARTA Risk Management 03 22 06 18034 KARTA Operational Controls 03 17 06 18004 KARTA Principles of Operating Systems Security 03 17 06 18033 KARTA Management Controls 03 16 06 17996 KARTA IT Security Awareness Intermediate 03 15 06 18076 KARTA FISMA Establishing Security Metrics 03 14 06 18064 KARTA Information Security Awareness Beginner 03 14 06 18060 KARTA Implementing Physical Security 03 14 06 15225 Firewalls and Internet Security 12 16 05 System Administrator 07 2005 to Current Company Name Hours per week 40 Ogden UT 84201 Series 2210 Pay Plan GS Grade 12 Information Technology Computer This is a federal job Supervisor Peter C Morgan 304 264 5413 May Contact Supervisor Yes As the 12 Computer Systems Administrator the EOps ECC WSSB BSS CIS group my job function is varied and requires multi tasking as a standard I have acted as the CIS section supervisor I am a trainer for new employee s coming into the group on details and 4 new permanent employees into the CIS group I am required a basic working understanding of 7 projects and to be able to step in for other SA s at a moment s notice of well over 500 servers The work involves analyzing customer requirements developing specifications for new or modified systems planning and coordinating the design development testing installation and support of new and modified systems including hardware and software and serving as the primary liaison with customer organizations on all IT related matters The work may involve developing and presenting training on the operation and maintenance of new systems to the IRS IT staff including IT specialists in other specialty areas to insure that new systems are properly managed The employee may adapt and implement systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational Objectives and evaluate and recommend selection of new systems diagnostic tools This work affects the availability of IRS IT systems needed to meets the mission requirements Regular contacts include employees in the same or related units employees and managers within IRS and contractors vendors at several levels of the agency campuses headquarters or field offices and individuals or groups from outside the agency including consultants contractors vendors or representatives of professional My main duties are to maintain server s operation security and analyze and diagnose system hardware and software components I also write up problem tickets with server s hardware and software and get clearance for vendors to have access to the servers for hardware repair as well as scheduling times with local I R S personal and vendor to accomplish the repairs I make sure when new server are to be put on the Domain I do all of the appropriate paper work which includes requesting UWR s KISAM asset management to include all of the new servers information from serial numbers bar code make model and location just to name few of them I also file out the Server Compliance checklist software license forms In addition I image or re image server with the proper Windows Operating System and software needed to run the server e g Contact Recording Contact Analytics TOS RTS among other servers I also monitor and respond to KISAM Tickets I also monitor HIDS Symantec Anti Virus programs are up to date and operational Insure all Microsoft Windows patches are installed on servers I make sure Altiris is installed and the endpoint is healthy and if not I make the necessary corrections I run Windows Policy Checker to insure the server stays with IRS and Cyber Security Compliance If there are any that is not in compliance I make the necessary changes to bring them back into compliance I create documents in Word and Power Point in referencing to problems that I have encountered during trouble shooting a situation for other s in my group in case they have similar situations or problems and put them in our group shared location on the network for all to read I also have done short training on things that I have encountered or I had more knowledge than others in my group via OSC in sharing on my conference calls TPF Operations Server TOS I am the main system administrator and my accomplishments that I achieved was to set up a single sign on BAG group single sign on to the IMM from un secure IMM Web page to a secure Web page and brought it current with the Big Fix patching Installing and maintaining software and hardware controlling current versions in use and future release of application software and documenting the physical configuration of the system Optimizing the functionality of servers systems using performance tuning tools and techniques Analyze and Diagnosing and recovering failed systems using systems diagnosis tools and fault identification techniques Planning and coordinating the installation of new products or equipment resolving installation problems identifying and mitigating security vulnerabilities and risks and maintaining server integrity and availability Initiating corrective or preventive actions such as increasing disk or memory capacity to improve system performance 01 1989 to 04 2007 Company Name Hours per week 40 Ogden UT 84201 Series 2210 Pay Plan GS Grade Information Technology Computer System Administrator This is a federal job Supervisor Sandy Spiers 801 620 4555 May Contact Supervisor Yes My responsibilities were to assist public electronic filing programmers by analyzing diagnosing and making proposals on error in software to getting there software to passing the IRS standards for electronic filing I did this by using IRS IRM and thereby have them transmit standard test returns then I would have to print out there transmitted test returns and analyses and determine where there programming error s were and call them and communicate to them where the error occurred They would make the correction and it would be accepted as an Electronic Filing Software Program I also work closely with the electronic filing Tax Examiners in assisting the transmitters in problem solving their situation Another responsibility I had was to have all of the data copied to a nine track tape and processed on the mainframe computer from that output then we had to drain the information on to an archival system that allowed the authorized I R S employees to access the returns if a taxpayer had questions about their returns I also helped my group to maintain our network and desktop computers There were times we would lose connection to the network and we would have to use a network sniffer that would assist us on the type and location of the problem that needed to be fixed I also would install updates to the workstations as they became available to us thru download transmittal Job Related Training Item Item Description Completion Date Information Technology Specialist 01 2013 Within my first 7 years I was able to go from a GS 3 Clerk position to the level of Systems Administrator GS 12 I achieved was to set up a single sign on BAG group single sign on to the IMM from un secure IMM Web page to a secure Web page and brought it current with the Big Fix patching Personal Interests Riding Motorcycles Walks Hiking riding bicycles Camping Spending quality time with family and friends Tracking the Stock Market Education BS Sociology and Social Work Psychology 1983 Weber State University Sociology and Social Work Psychology My education background has provided me with several abilities that has allowed for an easy transition to any job that I Cultural Competence and Effective Communication 04 06 16 27931 SKSIT Monitoring Backups and Recovery in Windows Server 2008 03 02 16 31818 SKSIT Software Updates and Compliance Management in Microsoft Windows Server 2008 02 17 16 SKSIT Patch Management and Securing and Monitoring Servers in Windows Server 2008 12 18 15 36545 SKSBS IT Project Management Essentials Monitoring and Controlling IT Projects 12 11 15 36544 SKSBS IT Project Management Essentials Executing IT Projects 12 11 15 36543 SKSBS IT Project Management Essentials Initiating and Planning IT Projects 12 11 15 36546 SKSBS IT Project Management Essentials Managing Risks in an IT Project 12 11 15 36541 SKSBS IT Project Management Essentials Introduction to IT Project Management 12 10 15 27225 SKSBS Troubleshooting and Closing the Project 12 10 15 60476 SKS LLPKG PM Lite A Blended Approach 12 10 15 27236 SKSBS Managing a Project 12 09 15 27234 SKSBS Transitioning into a Project Management Role 11 27 15 27233 SKSBS Project Management Fundamentals 11 13 15 27235 SKSBS Initiating and Planning a Project 11 12 15 31813 SKSIT Windows Server 2008 Backup and Recovery 11 10 15 31586 SKSIT Setting up and Securing Windows 7 01 14 15 57785 PSTR FISMA Continuous Monitoring ASCA Training 01 07 15 43943 SKSIT SSCP Domain Malicious Code 10 16 14 23279 Configuration Management CM Overview CBT 01 07 14 43161 Change Management Process Overview 01 07 14 31813 SKSIT Windows Server 2008 Backup and Recovery 12 10 13 53407 SKSIT Cisco IINS 2 0 VPN Technologies and Public Key Infrastructure 12 06 13 23796 SKSIT Intrusion Detection and Response in Networked Environments 12 05 13 23464 SKSIT 3G Communication Systems 11 23 12 Skills Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking HIDS Microsoft Event logging Adobe Additional Information Awards or recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008
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ASSISTANT FOOTBALL COACH Summary Enthusiastic reliable recent graduate with academic background in business and marketing Ability to establish priorities and meet challenges head on Strong leadership and management skills Seeking a career in the business field Highlights Exceptional interpersonal communication skills Customer service skills Management skills Teamwork skills Effective leader Organized Highly dependable Fast learner Able to work under pressure Positive attitude and energy Strong work ethic Accomplishments Utica College Football Member Fall 2010 Fall 2013 Participated in Division III Football for four years Member of the first winning team in school history Leader of the accountability program Leadership Council Member Was selected based on performance as a leader on the field in the classroom and in the community Met weekly with coaching staff to discuss team issues on off the football field Volunteer Work Community Service America s Greatest Heart Run Walk Volunteer Salvation Army Volunteer Neighborhood clean up North Utica Youth Football Volunteer Experience 03 2014 to Current Assistant Football Coach Company Name City State Assist in the design and execution of the offensive scheme for 60 athletes including 20 wide receivers Prepare field with all of the necessities for practices and games 09 2010 to Current Property Maintenance Assistant Company Name City State Distribute media equipment to classrooms Instruct professors through the application of Microsoft and Internet services Answer phone calls and maintain an organized office for students and professors to enter freely Performed various maintenance duties necessary to maintain and enhance the value of residential and commercial properties Duties included mowing landscaping sealing driveways etc Education Bachelor of Science Management Utica College City State US Utica College Utica NY Bachelor of Science May 2014 Major Management Concentration Marketing GPA 3 37 4 00 Military Experience Company Name Salvation Army Volunteer Neighborhood clean up North Utica Youth Football Volunteer Professional Affiliations Utica College Football Skills Audio Visual Games Coaching Customer Service Fast Learner Receptionist Retail Sales Landscaping Maintenance Marketing
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INFORMATION TECHNOLOGY CONSULTANT Highlights Software MS Word Outlook PowerPoint Excel Access CRM Adobe Acrobat XI Professional Snag ItTM Hot Docs legal document generation software MS Windows XP Vista 7 8 MS Windows Server 2000 2003 Hardware Build repair and upgrade desktop computers Repair and upgrade laptop computers Install and setup servers printers and routers Experience Information Technology Consultant 12 2009 to 02 2016 Company Name City State Basic computer network setup and troubleshooting Install software and printers Computer repair and upgrade for individuals Microsoft Excel spreadsheet creation Accomplishments Setup network for small non profit organization Created organizational spreadsheets for daily operations and marketing for small businesses Upgraded SQL and Time Matters for Edward S Clay P A Office Administrator Billing Assistant 08 2015 to 01 2016 Company Name City State Assisted with administrative duties in the operations departments Created airtime spreadsheets and assists with revenue reporting Assisted with data entry into an internal billing system UCAP Assisted with downloading various airtime carrier s invoices and data files Assisted with monthly airtime billing using UCAP Assisted with the activation deactivation of SIMs devices Ran usage and airtime reports as requested by the customer Reconciled each carrier s charges to UCAP output Placed orders received and shipped packages Funding Settlement Coordinator Office Manager 08 2011 to 08 2015 Company Name City State Responsible for getting clients assets re titled into their respective trusts Enter client data onto database and legal document generation software Build long term relationships with trust maintenance clients Order office supplies and legal document supplies Answer phones Assist clients with questions problems and concerns Greet clients when visiting office for a meeting Schedule appointments Manage attorney s calendar Print legal documents and prepare delivery binders Review legal documents for formatting errors and missing information Witness clients signatures on legal documents Notarize certain signatures Generate funding instructions for trust clients both Family Legacy and Documents Only clients Troubleshoot and maintain computer network and workstations Accomplishments Develop great working relationships with trust maintenance clients Growth in client base of 73 during employment period Manage the probate process for multiple estates at the same time while also overseeing the funding of assets to new and existing clients for revenue generation Manage the office performed Client Services Coordinator tasks and handled Funding Settlement Coordinator tasks alone on a daily basis Student Operations Specialist 01 2002 to 12 2009 Company Name City State Prepared student reports for multiple state regulatory agencies and national accreditation agency ACCET Accrediting Council for Continuing Education and Training Answered phones Data entry of new enrollments and materials assigned to each Reported inventory and distribution of student classroom materials data to CFO on a monthly basis Developed complex spreadsheets to analyze qualitative and quantitative data using Excel and Visual Basic Published updated student policy catalog Responsible for protecting students privacy when records were requested by third parties Managed course scheduling for all 25 schools as well as all student records and transcripts Reviewed feedback from potential students after first visit to school for quality control purposes Maintained records of complaints Collaborated on written responses Accomplishments Saved company over 4 million by strengthening controls on textbook inventory Developed system of student records collection and storage electronically on company database through collaboration with programmers Created process and form for third parties to request student records in accordance with FERPA Federal Education Right to Privacy Act Managed the class schedules in all 25 schools using MS Excel advanced formulas and Visual Basic programming Information Technology Coordinator 05 1996 to 05 2001 Company Name City State Responsible for installation and troubleshooting Windows 2000 workstations hardware printers peripherals and software Managed telecommunications system administration programming and troubleshooting Trained brokers and new employees on system and applications Processed stock certificates and checks for deposit into respective client account Answered main phone and directed calls to requested personnel Supervised Operations staff of two cashiers and one receptionist Maintained records for annual audits and SEC regulation compliance Resolved trade errors committed by brokers Balanced error accounts for all branches Earned series of fast track promotions from New Accounts Clerk Lead Cashier Operations Manager to IT Coordinator Entrusted with maintaining accuracy and credit debit balance of millions of dollars in client accounts Became primary technical troubleshooter and go to person for entire Lutherville branch 93 work stations as well as 6 remote satellite offices Education Certificate of Completion Microsoft Certified Systems Engineer Training ComputerTraining Com January 2002 B S Business Finance January 1991 Towson University City State Business Finance Maryland Notary Public Commission Expires August 26 2018 Microsoft Certified Systems Engineer February 2002 Skills administrative duties Adobe Acrobat Schedule appointments asset management agency attorney balance Basic billing billing system Cashier catalog Com Computer repair and upgrade Hardware Council credit CRM Client clients Data entry database debit delivery fast financial information technology inventory laptop computers Law legal legal documents marketing materials Access Microsoft Certified Systems Engineer Microsoft Excel MS Excel Excel office Outlook PowerPoint MS Windows Windows 2000 2000 MS Windows XP MS Word network setup network Notary Public Order office supplies organizational peripherals personnel printers profit programming quality control receptionist reporting routers scheduling servers SIMs Software engineering Install software spreadsheets spreadsheet SQL system administration telecommunications phones phone Answer phones Troubleshoot troubleshooting upgrade Vista Visual Basic Visual Basic programming written
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LEAD INFORMATION TECHNOLOGY SUPPORT SPECIALIST Work History Company Name Company Name Skills Applications MS Office Suite 2000 2016 O365 GroupWise HEAT Call Logging Crystal Reports T3 VoiceMail NetMotion Novell iManager Active Directory Client Server Heatweb fs Platforms Windows 2000 XP 7 8 10 UNIX DOS Experience 03 2016 to Current Lead Information Technology Support Specialist Company Name City State Perform lead worker functions including assigning coordinating and reviewing daily work of staff training other employees and act as a resource to other staff Perform help desk systems administration develop and document procedures Coordinate with technical support team management and users to define user needs for new or improved systems coordinate software deployments and PC replacements manage hardware and software inventories All duties as listed below 04 2007 to 03 2016 Information Technology Support Specialist Company Name City State Identify troubleshoot install program configure upgrade analyze and maintain various computer and network peripherals including mobile data computing devices Determine appropriate course of action and conduct repairs modifications procurement and replacement of internal peripherals as needed Install configure and support enterprise class SQL compliant database software Document the procedures for other support personnel to use as reference material to assist in the support of these systems Exceptional ability to work with a very demanding group of users in providing timely support in person over the phone or in remote desktop sessions Known for approachability diplomacy and patience in dealing with frustrated users Excellent problem solving skills relating to Access Excel or Word questions Create macros research complex inquiries and find solutions to users issues Monitor and maintain back up systems and server health including Heatweb fs Collaborate with team members and vendors to develop strategies for hardware and software solutions Key Achievements Designed and developed training material then conducted training classes to assist internal end users in the proper use and procedures of City software applications and computer systems Reduced by half the equipment inventory process time by researching and recommending new hand held scanners then customizing the Inventory Worksheet in HEAT to autofill the form Increased efficiency and communication within IT department by redesigning and automating tasks in several of the HEAT Call Logging screens Created document for new employees to help them navigate the City s technology everything from how to access their email how to use their desk phones to explaining policies and procedures for printing scanning and end of day procedures 08 2004 to 03 2007 End User Support Specialist Company Name City State Ensure customer satisfaction by responding to calls to the help desk Logs all customer questions and problems and tracks the same through to resolution Field over 20 800 calls from user community per year Analyze each call for problem symptoms then determine problem resolution Coordinate planning development and teaching of software including time frame for deliverables Designed and created class evaluation database for the purposes of certificate recognition Generate and analyze statistical data from HEAT call ticket database Maintain and update call tracking software Create and update knowledgebase Provide software training to all employees of the District through web pages training classes correspondence or one on one assistance Conducted 34 software classes over the last year and a half with a 98 approval rating Provide software installation repair and support to approximately 2 800 employees including the administration compound and district laptop users Set up new district laptops to district standards 08 2002 to 05 2004 Instructional Support Specialist Company Name City State Provided administrative secretarial support to all full and part time instructors in the Business Computer Information Systems Department Worked cooperatively with Department Chair and all other faculty of the Business Education Department located on the Main Campus Chico Center Orland Paradise and Glenn County Recommended modifications or improvements for methods procedures techniques and equipment required for the Business Education Degree programs and computer labs resulting in time and cost savings for the department Designed and maintained database of 8 years of graduating students following their degree programs and certificates Provided effective instruction and tutoring to a widely diverse group of students in the following career programs Microsoft Office Word Excel Access PowerPoint and Publisher Computer Applications Office Assistant Medical Front Office Assistant Legal Office Assistant Desktop Publishing and Medical Transcription for Certification Collaborated with the technical support team to recommend new hardware and software to improve the performance of the computers Maintained and updated Butte College Business Education Website Provided desktop publishing design work including creation of flyers brochures news releases and newspaper ads outlining special events and course offerings Assist Enterprise Networks department by installing lab computer systems 4 labs 125 systems 80 new systems validating lab system images every semester troubleshooting user hardware and software issues hardware repair memory upgrades software installs OS and software patch installation and OS upgrades 02 2002 to 05 2002 Instructional Support Asst I Company Name City State Instructed and tutored Corporate Information Technology students in the basics of Database design including ERD diagrams data dictionaries using all functions of Microsoft Access SAP R 3 enterprise wide functionality materials requirement planning MRP functionality and to create a personnel file for a new employee HTML web design create two inter related web pages in HTML upload a database to the web server connect web pages to the database and pull information from the database to display in the pages Implemented and documented lab policies and procedures Lead Documentation Team in the designing developing and delivering of a computerized training solution for the Center for Economic Development Worked jointly with seven other team leaders Managed a six person team Wrote documentation guidelines Produced the User Guide and Online Help for the users of the new software 06 1994 to 05 1997 Computer Systems Manager Company Name City State Database Manager and Desktop Publisher Managed and maintained customized church database with 6000 entries including membership attendance and contribution modules Produced tailored reports for administrator using data analysis and manipulation techniques Analyzed and produced visualized reports of abstract data Trained others to manipulate the database for creating custom reports for their departments Served as network administrator Diagnosed and implemented solutions for routine hardware issues Edited weekly publications including the Lantern Newsletter Prepared special publication projects Education and Training May 2002 B S Business Administration Management Information Systems California State University City Business Administration Management Information Systems Cum Laude December 2008 Microsoft Word XP Certification Microsoft Office Specialist Program May 2003 Crystal Certification of Crystal Reports Design 9 0 April 2005 New Horizons Course OLL Developing MS ASP NET Web Applications Using Visual Studio October 2007 Novell Certificate in Implementing Novell Open Enterprise Server 2 for Linux Graduate Certificate in Corporate Education August 2009 Pearson VUE Certified Test Administrator May 2010 Siemon Certification in Design Principles and Installation Practices December 2011 FrontRange HEAT Administration I November 2013 FrontRange HEAT Administration II February 2014 Dell Certification for Online Self Dispatch for Desktops and Notebooks June 2015 Activities and Honors Driven Information Technology Professional with broad technical skill set Known for ability to multi task and juggle multiple projects simultaneously meeting all deadlines Excels in customer support training and documentation Most noted for customer service and teamwork expertise Thrives in environments that continually embraces new technologies Skills ASP NET Client Server Crystal Reports data analysis Database design database software Desktop Publishing Desktop Publisher equipment inventory special events Front Office help desk HTML web design in Design instruction Linux Logging macros Publisher network administrator Newsletter procurement repairs SAP R 3 software installation SQL systems administration technical support training material tutoring UNIX Visual Studio Web Applications web server
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ADJUNCT INSTRUCTOR Skill Highlights Quality Engineering Process Improvement Acceptance Testing Strategic Planning Organizational Development Requirement Assessment Coaching Mentoring Business Intelligence SDLC People Management Team Building Data Analysis Oracle SQL MS Access Progress RDB Power Point Data Warehousing HP Quality Center MS Test Rational software QA and PM templates MS Word Excel MS Project Visio Clarity Software Professional Experience Adjunct Instructor January 1999 to November 2014 Company Name City State Planning and Strategy 01 2014 11 2014 Oversaw and facilitated development QA and production of monthly metric dashboard packages across AIT that illustrates the organization s collective value and overall contribution for senior level reporting and review Successfully led installation of the 1st service request tool for the Planning and Strategy team automating work order processing Project managed Communication Quality Risk and Implementation Management following SDLC QA and Project Management Life Cycles AIT Leadership Development Rotation Program 2012 to 2013 Leadership Development Program rotation across Annuities organizational and functional departments focused on hands on and real scenario exposure to various executive leadership approaches and styles Delivered Quality and cost effective projects utilizing leadership agility enhanced ability to read organizations and honed skills in strategy execution Project managed design QA training and implementation of Resource Capacity Management tool for Annuities Marketing Service group 20 resources Created socialized and implemented project charters project and communication plans and QA artifacts to Business Analyst Developers and stakeholders Designed and developed the process to collect and track 29M in IT Sourcing Business Case Multi Year Savings Piloted and socialized data collection process and procedures to obtain five Organizational Units executives sign off without issues The tool and process enabled timely accurate and effective decision senior leadership decisions for strategic planning Designed and project managed the development QA strategies and implementation of Portfolio Management Database application leading four offshore and two onshore resources in planning execution monitoring and project implementation following established SDLC QA and Project Management Lifecycles best practices This tool captures and reports progress and status of all Annuities Services active projects Led acquisition of two Commercial off the Shelf software for AIT 50 below whole sale by successful negotiation and package order reconfiguration Vendor Management lead for the enterprise procurement of HP s Requirement Management Tool RMT and APPTIO Financial SAAS application by developing and implementing Request for Proposals RFPs Master Service Agreements MSA and Statement of Work SOW in collaboration with Prudential Legal and Business and Senior Stakeholders Developed and successfully implemented project charter and project plans for software customization and implementation of APPTIO by using approved PM tools including peer reviews and socialization to project stakeholders Project charter was used to drive technical requirements for collaborative work effort between APPTIO and Prudential Annuities Developed traceability matrices and risk based test strategies for reliable analysis with optimized test coverage and prioritized execution Led QA project deliveries and adherence to all Annuities Quality Assurance standards and procedure Led test efforts on project initiatives working closely with project stakeholders to ensure high Quality deliverables to Annuities Technology Business Partners Collaborated and negotiated development of QA testing infrastructure for Information Management and Business Intelligence IMBI QA cluster through research development and incorporation of Business Intelligence Testing Methodology and established QA guidelines for Data Warehouse Data Marts and ETL Extract Transform and Load projects in line with industry practices Socialized new IMBI QA methodology to business clients and AIT s analysis and development teams This process became the foundation of testing procedure for AIT QA department Developed and governed QA project milestones QA test strategies scope test plans resource allocations and project planning for AIT s Information Management and Business Intelligence by design process participation peer and Quality Control reviews Oversaw development of QA strategies test plans and test cases to migrate Prudential s Annuity system to newly established Data Warehouse Mart with Cognos as reporting front end Managed QA validation execution tracking and governance of Annuities Information Factory data warehouse the foundation of AIT s Business Intelligence infrastructure in QA Organization by leading two onshore and six offshore from India and Ireland in design creation and execution of test strategies and test plans in alignment with SDLC and Project Life Cycle Bridged QA SME single point of failure gap by developing succession plans and approach though knowledge transfers documentations and trainings Monitored and reported relevant QA metrics for test performance to senior management for though use of charts and graphs for trend and analysis Managed prioritization of production defect resolution validation and on time production deployments Defined developed and standardized production defect resolution infrastructure and processes for the newly formed QA Production Support team Coordinated QA test region management including data refresh and test region trouble shooting though project planning and scheduling working knowledge of test environments capabilities and user needs This process improvement resulted to a single point of contact and multiple call reduction Engineered and streamlined QA region refresh procedures resulting into a repeatable process implemented in AIT QA department This process reduced test region set up to 5 days from its usual 9 days set up Employed automation batch processing collaboration and negotiations with IT partners to drive success Directed the validation 15 small projects 50K or less within 12 months leveraging onshore and offshore staffs following full QA Testing Lifecycle QA project led American Skandia and All State data acquisitions and conversions by creating and implementing QA test strategies and plans to 12 onshore and 10 offshore consultants communicating project status through QA metrics Established and matured Annuities Information Technology s automation infrastructure and processes Developed regression test bed to reduce manual testing effort of repeatable process Collaborated in the establishment of the QA Automation infrastructure through proof of concepts benefits and impact analysis with Pramerica offshore team Established the 1st automation infrastructure using Rational Software and base line regression test bed for Prudential s Annuities Technology line of business Reduced database table seeding QA validation by 75 in QA UAT and Production environment by developing and implementing excel macro comparison tools to validate data accuracy Built a Cyclic Redundancy Check automated script that save 4 person hours on each execution by launching 100 application screens that executed initiation modules Software Developer January 1996 to January 1998 Company Name City State Software Developer QA Project Lead PRODIGY January 1988 to January 1996 Company Name City State Education MS Computer Science 1992 University of New Haven City State US MS in Computer Science University of New Haven New Haven CT 1992 BS Computer Science 1985 Fairleigh Dickinson University City State US BS in Computer Science Fairleigh Dickinson University Teaneck NJ 1985 LINKS Certifications AIT Skills Qa Offshore Annuities Testing Team Lead Database Qa Validation Sdlc Metrics Project Planning Qa Test Qa Testing Benefits Excel Production Environment Rational Uat Leadership Development Project Management Best Practices Business Case Capacity Management Collection Data Collection Marketing Portfolio Management Procurement Progress Project Plans Proposals Saas Software As A Service Sow Statement Of Work Strategic Planning Technical Requirements Training Vendor Management Business Intelligence Cases Clients Coda Cognos Data Warehouse Etl Extract Transform And Load Front End Front End Design Front end Governance Ibm Cognos Life Cycle Qa Methodology Quality Assurance Quality Assurance Standards Quality Control Sme Subject Matter Expert Test Lead Test Plans Batch Processing Its Process Improvement Scheduling Instructor Order Processing Acceptance Testing Access Coaching Data Analysis Data Warehousing Ibm Rational Software Marketing Analysis Mentoring Microsoft Project Ms Access Ms Project Ms Word Oracle Org Development Organizational Development Rational Software Rdb Software Qa Sql Team Building User Acceptance Visio Word
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INFORMATION TECHNOLOGY ANALYST Summary To pursue a caring and creative career where I can apply my existing knowledge acquire new skills and contribute effectively to this nation s future our children Having prior experience in IT field exploring the field to be with children lead to do the Early Childhood Education course and be the part of the little bud s life Skills apple Art book Oral concept conflict resolution CPR creativity Designing direction Documentation First Aid Flash fundraising drawing instruction Materials meetings organizing philosophy express Read Recording Safety sound teacher Teaching Transportation Experience 09 2010 to 09 2011 Information Technology Analyst Company Name I believe that each child has their own potential and interests and curiosity in learning Designing an organized classroom setup positive and welcoming caring and secured safe risk taking theme based and discussions on their interests during class meetings would create warm atmosphere and environment to grow in every domain of development socially emotionally physically and intellectually I believe the teacher needs to be a supportive person as well as a guide in providing the information and plans for hands on activities with tools and materials that help them for self discovery and understand the lesson in curriculum Letting kids be kids and have freedom to express their own thoughts and creativity and valuing them My personal goal for my future classroom is to grow their potential and interests in their own pace without pressurizing with targets Students should be given information on where to find the answers and given the opportunity to explore the solution rather than giving the direct answers this gives the space for exploration and creativity I would have the strong idea on having the curriculum inclusive of each child s needs and interests Curriculum plan involving group work which is the key for the student led jobs and direction to help others teach respect for others and themselves Motivation and stimulation are the factors that pull out the full potential of the child Recording their interests and motivated ideas of every student periodically and sharing with the parents and caregivers to engage the children Giving the base line of the activity and watching them on how they expand and give new dimension for more than we thought which is a great feeling Giving the ownership to the children yields mutual trust support and love between teacher and child Developing trust love and respect for themselves and others help avoid bullying and hurtful words actions Make the point that every child should be treated consistent equal fair and approachable Giving them the time and space to explore along with spending valuable time with them promotes the emotional development as they spend more time in school than any other place I believe in the quote A strong body makes the mind strong and strong mind makes a body strong I would encourage more of the outdoor activities during the supporting weather I feel interaction among peers conflict resolution turn taking creativity helping others teaching love and respect can be achieved more in outdoor group activities A healthy meal plan are one main criteria in making sure they have a balanced diet every meal they eat lots of fruits and vegetables dairy foods and less sodium and sugar I would be compassionate dedicated and continue learn and strive to give the best part to my children as a future teacher I understand teaching involves regulations restrictions and responsibilities as with any other job but this comes with the package of cherishing moments excitement joy of being with the innocent and laughing children Enjoy students and everything they do and accept them as they are that would be the best gift we give the children who come to school leaving the parents My philosophy may grow in the future with experience and continued learning and welcoming the ideas and knowledge from work place 01 2010 to 08 2010 Technology Analyst Company Name 10 2006 to 06 2008 Software Engineer Company Name 07 2004 to 10 2006 Project Engineer Company Name I am attaching hereby the Conduct Certificate and Experience Certificate from previous organization I have been volunteering with my nine year old and five year old children classrooms for book fair PTO member organizing team events like fundraising traditional events patriotic events field trip chaperones in both public and private schools I am working on doing First Aid and CPR certification I am doing Early Childhood Education course to pursue the career in education field towards associate teacher degree especially with children of ages 3 to 5 and special needs Artifacts As part of Early Childhood Education journey program observation children observation of infants toddlers school age children helped us to know the curriculum children needs interests and expectations as a future teacher I am attaching hereby the program observation anecdotal running record report assignments as part of the ECE courses Curriculum Plan TITLE Modes of Transportation Art and Play activities teach the class on sounds different vehicles and shapes CHILDREN Age group of 3 5 years Group activity ACTIVITY Group Red Light Green Light Yellow Light Making Airplane using Popsicle sticks Imitate Sounds to pictures during meeting time Talk on parts of vehicles gears wheels handles mirrors Safety hand signal helmet lanes seat belt life vests Outdoor Bike race float sink boat science activity puff puff toot toot lining up and imitating the sound and moving in a line like a train set Individual Connect Dots Coloring Bikes cars trucks boats ships air plane Bus Train Table Activity Popsicle sticks craft work make paper boats paper airplane train blocks coloring drawing RATIONALE Activities are chosen appropriate for the age group and how they can relate when they see the vehicles around and kid s interest OBJECTIVES Knowledge on wheels what make things move Purpose of different vehicles and modes learn shapes vehicle sounds street safety and wearing helmet Following the KWL concept Know What they want to know what they Learn as part of the assessment STANDARD Preschool learning foundation California Preschool curriculum framework WHAT IS NEEDED Materials Popsicle Sticks coloring sheets origami papers books flash cards board puzzles Time and Space Table setup outdoor with bikes water table Teaching Plan Introduction Begin with the circle time theme based songs talk on the topic and teach on the activity today Teaching on the step and step instruction on the activity to work on and setup the table with the required materials and monitoring their work and reaching out them as and when needed Teaching Gathering Songs Wheels on the bus I am a little piece of fun down by the station Little Red wagon Little Einstein We are going on a train Play Flash cards Train set Vehicle toys and board puzzles Snack Designing the snack based on the theme car using rectangle cracker and black olives as wheels apple as boat and pretzel as row boat Group Activity Read books Play dough and story time Closure Display their work on the wall or drying rack based on the activity Close the activity with story time and meeting discussion time on their views and shares on the mode of transport for the day Reinforce the child in the snack time with the theme based designing the snack like airplane creation using celery raisins peanut butter pretzels Assessment Objectives Knowledge on concept acknowledging what they know and setting up the activities Discussions on purpose of different vehicles and modes learn shapes vehicle sounds street safety rules Evidence of learning Oral responses to essential questions Document through videos and photos Use the gathering time to converse with the children on the facts and ideas Documentation Anecdotal Running Record Artifacts on observation and summary on their learning on concepts and fundamentals Education and Training December 2016 B E Computer Science and Engineering Folsom Lake College State Qualification Year of Passing Marks Percentage Institute Early Childhood Education 6 Units Computer Science and Engineering May 2004 Matriculation Karunya Institute of Technology Coimbatore H S C 68 10 0 April 1998 S S L C Sri Vijay Vidyalaya Matriculation HSS Dharmapuri
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PROJECT MANAGER Summary Technical Support Professional skilled at resolving complex customer service issues in a timely manner Enjoys troubleshooting to find solutions to technical issues Successful at driving financial and productivity results in fast paced environments Highlights Windows XP 7 8 Server 2003 2008 Active Directory MS Outlook 2007 2010 SCCM RDC SMS PC Hardware Software Printers Copiers Laptops Mobile devices Routers Switches Storage VPN VOIP Wifi Avaya PBX systems Remedy Accomplishments Exceeded monthly goals by successfully handling more than 50 calls per day Reduced technical exceptions to management by 40 to only 15 per day Experience 07 2013 to Current Project Manager Company Name City State Built and maintained successful relationships with service providers dealers and consumers Provided base level IT support to company personnel Defined project deliverables and monitored status of tasks Delivered status reports to stakeholders for budgeting and planning purposes Collaborated with cross functional teams to draft project schedules and plans Monitored costs timescales and resources used to achieve Goal Monitored team progress and enforced deadlines Partnered with Department Name and Department name to address Issue description Planned implemented and managed all project contracts performed scheduling risk analysis quality control and trained staff Key Performance Managed 40 team members with the ability to initiate manage cross functional teams and multi disciplinary projects Increased productivity with critical thinking decision making and problem solving skills Planned organized and scheduled daily activities Excellent communication skills to coordinate with customers vendors and stakeholders Skilled in leading negotiating and delegating abilities Tolerant to stressed situations 03 2004 to 07 2013 Information Technology Specialist Company Name City State Trained new employees and explained protocols clearly and efficiently Researched issues on various computer systems and databases to resolve complaints and answer inquiries 9 years experience working as an agent to all corporate systems in the field call center and central service office Analyzed system problems performed troubleshooting ensured connectivity and trained staff Key Performance Managed and supported workstations on TCP IP VPN and Wi Fi networks managed Active Directory SCCM VOIP Avaya PBX systems Managed and supported workstations in various locations with use of SMS System management software and remote tools such as VNC RDC and Active Directory Facilitated Adds Moves Changes on Avaya PBX telephone systems Supported the integration of new technologies such as Cloud printing and CSO Remote Enterprise into operation Maintenance Upgrades Performed weekly health checks via SMS and documented results for problem resolutions Performed routine maintenance on workstations IP phones Xerox copiers HP printers and laptop computers Performed all hardware software upgrades servers workstations copiers and printers Acted as a liaison to resolve all technical issues for vendors managers trainers etc Developed and maintained documentation needed by support staff including troubleshooting steps installation instructions new tools overviews and contact lists Responsible for notifying users of network system issues Established solid work relationships with management technical staff vendors end users Education 6 2012 Master of Science Management Project Management Colorado Technical University GPA GPA 3 35 Coursework in Business Management and Communications Management Project Management GPA 3 35 10 2009 Bachelor of Science Information Technology University of Phoenix GPA GPA 3 53 Coursework in Distributed Computing Networks and Databases Information Technology GPA 3 53 Certifications CompTIA Network Certified 2006 A Hardware Software Certified 2006 Microsoft Corporation Microsoft Certified Professional Certified 2006 MCSE Windows 2000 Pasadena CA Certified 2000 Skills A Active Directory agile Avaya call center Excellent communication CA Hardware contracts critical thinking customer service decision making documentation functional help desk HP printers IP laptop computers Laptops Microsoft Certified Professional MCSE office MS Outlook Windows Windows OS Windows 2000 2000 negotiating Enterprise Network networks PBX PC Hardware telephone systems Copiers Printers problem solving skills quality control risk analysis Routers scheduling servers SMS Switches TCP IP tech support phones troubleshooting Upgrades VOIP VPN Xerox copiers
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INFORMATION TECHNOLOGY SPECIALIST Professional Profile Quality driven and practical Systems Administrator with Number years aligning business systems with business policies and guidelines Looking to bring strong analytical and problem solving skills to an industry leading software company Qualifications CompTIA Security CE SY0 401 Certified Refined system debugging and diagnostic skills Excellent analytical interpersonal communication and organizational skills System administration UNIX system performance monitoring Team player and self starter with the ability to operate without detailed work direction Working knowledge of application servers J2EE Oracle Unix O S Linux LDAP Database Service Oriented Architecture and physical architectures Mainframe Remedy Virtual Machine High proficiency level in MS Office Word PowerPoint Excel Outlook Relevant Experience Automated repeatable tasks where possible to increase efficiency Consistently received a 100 rate of customer satisfaction Performed root cause analysis to identify system errors and improve accuracy by 15 Awarded with the Tech of the quarter for contributions to mission Experience Information Technology Specialist Sep 2013 to Dec 2015 Company Name City State 5 years of experience in the maintenance and troubleshooting of complex infrastructure Provide Help Desk Services first level of troubleshooting to all customers on multiple systems Use internally developed maintenance provider plans procedures and tools to identify troubleshoot and diagnose failures and restore system capability to operations Analyze diagnose and isolate failures to hardware Line Replaceable units LRU Directly replace or coordinate replacement of failed hardware LRU s with the maintenance provider or the vendor Collect data describing the environment at the time of the failure to provide root cause analysis is necessary or escalation to the engineering point of contact Provide required support of engineer maintenance provider Discrepancy Report DR investigations and resolution efforts if necessary Perform network management services to include Monitoring networks device health and status monitoring of network performance and utilization optimization tuning tasks Perform operating system monitoring Commercial off the Shelf COTS software monitoring custom software monitoring resource memory allocation modifications to authorized user lists and user profiles file system maintenance to include deletion of log files no longer needed and monitoring of storage space ensuring backups have completed appropriately awareness that appropriate system processes are up and running at all times Support software promotes by performing system reboots monthly and daily preventive maintenance process bounces per documentation Provide accurate and timely documentation of system problems and request in shift turnover log and assign units tickets in accordance unit policy Analyzed customer and stakeholder needs generated requirements perform functional analysis and implemented Requirements Management Plans Made recommendations to improve technical practices Collected analyzed and reported program metrics including product technical performance measures and key performance parameters Systems Engineer May 2010 to Sep 2013 Company Name City State Obtained all mission related certification required for the application services provider within the 24x7 technical support tier Trained current and new team members on existing and new application services procedure and Commercial off the Shelf COTS software Performed system health analysis to identify analyze collect preliminary data and recommend effective solution to anomalies Coordinated and conducted low level system testing problem analysis for servers desktops and IT infrastructure work Analyzed all levels of total system product to include concept design fabrication test installation operation maintenance and disposal Performed technical planning system integration verification and validation supportability and effective analysis for multiple systems Performed functional analysis timeline analysis detail trade studies requirements allocation and interface definition studies to translate customer requirements into hardware and software policies Coordinated with systems partners to finalize designs and confirm requirements are met Provided continued maintenance and development of bug fixes and patch sets for existing web applications Diagnosed UNIX and Windows processing problems and execute appropriate solutions Ensured network system and data availability and integrity through preventative maintenance Provided documentation on start up shut down and first level troubleshooting of processes to help desk staff Implemented company customer policies technical procedures and standards for preserving the integrity and security of data reports and access Consistently met deadlines and requirements for all production work orders Monitored network performance and provide network performance statistical reports for both real time and historical measurements Managed network monitoring and server monitoring both on and off site Recommend architectural improvements design solutions and integration solutions Systems Engineer Associate Feb 2009 to May 2010 Company Name City State Coordinated all NEAS weekly brown bag seminar for the VA 95 Technical Resource Center Formatted and delivered training specific to the intended party and purpose for company standards Updated composed and created content in electronic format assuring accuracy and proper display for the VA 95 TRC Technical Library Served as Windows Subject Matter Expert SME to research create procedures and recommended COTS product to enable Closed Caption video content for support of the National Center for Missing and Exploited Children NCMEC Reviewed and routed resumes to appropriate Managers as an Account Representative on the Resource Planning Team RPT Maintain a spreadsheet of employees with key contact information skills and resumes Communicated the duties compensation benefits and working conditions to all potential candidates Researched and recommended new sources for candidate recruiting Reviewed human resource paperwork for accuracy and completeness by verifying collecting and correcting additional data Education Bachelors of Science Computer Engineering Technology Spring 2008 Prairie View A M University City State GPA GPA 3 048 4 0 Computer Engineering Technology GPA 3 048 4 0 Personal Information Active TS SCI w Poly last update 05 2010 Additional Information Security Clearance Active TS SCI w Poly last update 05 2010 Ability to adapt to changing technology learning and applying new methods for achieving the goals of the organization TAC ABET accredited Dean s List 2005 2007 Honor Roll 2006 2007 Engineering Technology Association Vice President 2005 2007 Tau Beta Pi Engineering Honor Society Vice President 2007 2008 Skills interpersonal hardware concept content clients customer satisfaction Database debugging desktops direction documentation engineer functional Help Desk human resource J2EE LDAP Linux Mainframe memory access Excel MS Office Outlook PowerPoint Windows Word network management network networks operating system optimization Oracle organizational skills policies problem analysis processes real time research self starter servers spreadsheet system integration Team player technical support troubleshoot troubleshooting UNIX validation video web applications
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SENIOR VP INFORMATION TECHNOLOGY Executive Profile CORE SKILLS Demonstrates ability to be a strong leader in a fast paced environment with strong interpersonal skills both written and oral and a positive attitude toward sharing expertise and assisting others to learn Exceptional ability to manage a group of individuals and coordinate and distribute daily tasks and unexpected issues that may arise An organized detail oriented and conscientious self starter able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure Creative resourceful and flexible able to adapt to changing priorities and maintain a positive attitude and strong work ethic Skill Highlights Expertise Technology Optimization Budgeting Operational Cost Team Building Training Leadership Goal Setting Business Planning Policy Procedure Creation Conflict Resolution Management Productivity Efficiency Performance Improvements IT Security Project Management Vendor Relations Data Center Operations Operating Systems Windows 7 XP Server 2013 2008 2003 Microsoft Active Directory SharePoint Exchange Server 2003 2007 2013 VM Ware Trend Micro Cisco Infrastructure Routers and Switches Palo Alto EMC storage solutions Data Center Management Market Data Trading Systems Open Bloomberg and Server API FactSet Fidessa Tethys Lava LEK ICE Tradeware Reuters Eikon Thomson One Reuters Station Instinet NASDAQ Trader Advent Professional Experience Senior VP Information Technology 08 2014 to 09 2015 Company Name City State Experienced technology leader with expertise in managing all aspects of front and back office systems in the Financial Services Industry A solid leader who can utilize his diverse background of information technology and business management skills to create winning teams to support mission critical infrastructure SVP Head of Technology Infrastructure U S Direct information technology operations for a global Institutional sales trading firm specializing in high yield and distressed debt convertible bonds international bonds investment grade debt and asset backed securities Coordinated relocation and setup of our primary NYC office location to a new office space which included an entire hardware refresh for all network and desktop equipment Led migration of the existing legacy site to site VPN network in the U S which consisted of 6 branch offices to the Toronto based MPLS network in conjunction with NYC office relocation Managed implementation of a NJ data center for high availability for critical U S trading operations and migrated direct client wires to the data center Implemented a VM environment which reduced hardware energy and licensing costs saving 1 5M in capital expenditure Managed the migration of legacy PBX telecommunications system and implemented VoIP and video conferencing Coordinated setup and configuration of 3 new branch offices in Houston TX Stamford CT and New Orleans LA Implemented disaster recovery plan which would make the Stamford CT branch office the DR site for the NYC office Managed and negotiated all new and renewal vendor support contracts Managed Bloomberg terminal contracts and FIX connections for SSEOMS equity trading and TOMS sell side fixed income and derivative trading Member of the GMP steering committee for the approval planning and prioritization of all future IT projects Chief Information Officer 01 2006 to 08 2014 Company Name City State Managed technology for an institutional trading firm specializing in Fixed Income and Equities products Responsible for strategy support and technology initiatives in a dynamic trading environment resulting in maximum system availability and responsive customer support Worked very closely with Fixed Income and Equities traders sales analysts and senior management Motivated direct reports and instilled a culture of teamwork to aid in the support and administration of a shared network and telecommunications infrastructure for both firms with 8 branch offices in the U S Established policies and procedures and implemented a change control process to iron out all issues related to all new hardware and software rollouts Managed and negotiated all new and renewal IT related contracts with various vendors Successfully implemented and provided managerial oversight for a disaster recovery and business continuity plan Facilitated weekly meetings with upper management to communicate project status targets and issues Negotiated and implemented a new order management trading system and coordinated the migration of existing FIX connections to the new OMS Managed the successful replacement of core infrastructure appliances and negotiated costs with the vendor given the limited budget and coordinated the design and construction of a more powerful UPS for the core infrastructure providing 3 hours of up time in the event of a power outage to allow mission critical systems to remain functioning until main power is restored Planned and implemented the replacement of legacy web security appliances with Cisco ASA and IronPort appliances reducing network vulnerability and allowing traders secure remote access to network resources Upgraded all primary and secondary network circuits due to the growing business relieving network latency issues IT Support Manager 02 2001 to 06 2006 Company Name City State Worked directly with vendors to implement upgrade market data software and hardware Coordinated a successful PC hardware and operating system upgrade for all branch offices Managed and administered the upgrade of the Microsoft Exchange email system which included hardware replacement and server software upgrades Managed daily and incremental backups of critical files and mail servers and coordinated off site storage of backup tapes Set standards and ordered equipment for the firm including PCs servers and network peripherals Managed market data entitlements FIX connections and new systems for all traders Participate in FINRA and in house audits requests and regulation requirements Education B S Computer Science 1999 Montclair State University Computer Science Skills Active Directory API backup Bloomberg bonds Budgeting budget business management Business Planning Cisco hardware Conflict Resolution contracts client customer support design and construction disaster recovery email Equities equity senior management Fidessa Financial Fixed Income GMP Goal Setting information technology Leadership Team Building managerial managing Market meetings access Exchange Server Microsoft Exchange mail office SharePoint Windows 7 migration network hardware network Operating Systems operating system Optimization order management PBX PC hardware peripherals policies Project Management Reuters Routers sales securities servers strategy Switches teamwork telecommunications Trading Systems trading system Trend upgrades upgrade Vendor Relations video conferencing VPN VM VoIP
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IT DIRECTOR Accomplishments CXA 206 1 Citrix XenApp 6 5 Basic Administration IT Security Essentials Spiceworks 101 Foundations Lab Introduction to SQL Military UA Army Ukraine Senior Sergeant Experience IT Director August 2015 to Current Company Name City State Formulate and deploy long term strategic plans for acquiring and enabling efficient and cost effective information processing and communication technologies Manage IT department operational and strategic planning including business requirements project planning and organizing and negotiating the allocation of resources Operational Management Where necessary reengineer applications support to ensure it aligns with business processes tactical planning and strategic vision Define and communicate project milestones service level agreements and resource allocation to executive team department leads support staff and end users Develop and review budgets for and from IT department divisions and ensure they comply with stated goals guidelines and objectives Review performance of IT systems to determine operating costs productivity levels and upgrade requirements Benchmark analyze report on and make recommendations for the improvement of the IT infrastructure and IT systems Develop bid requirements for all hardware and software upgrades reviews submitted bids for compliance with stated requirements and makes the appropriate award Authorize and oversee the deployment monitoring maintenance development and support of all hardware and software based on department needs Develop business case justifications and cost benefit analyses for IT spending and initiatives Direct research on potential technology solutions and implementations in support of new initiatives opportunities and procurement efforts Oversee provision of end user services including help desk and technical support services Develop and implement all IT policies and procedures including those for architecture security disaster recovery standards purchasing and service provision Oversee negotiation and administration of vendor outsourcer and service agreements Business Application Specialist August 2013 to August 2015 Company Name City State Support major components of distributed business applications Pivotal CRM Sage MAS100 200 MoveTrack EMC Crystal Reporting Scribe Salesforce PaaS Improve standards and techniques used to provide security in client server environment Diagram components at each tier of client server environment for Disaster Recovery Create and maintain product and training documentation Conduct technology and application training assessments to ensure staff preparation Provide field application support and respond to technical inquiries Coordinate with Project Team resources for timely delivery implementation of support tasks Investigate options and ways to improve products and services Lead tech for application implementation development testing and enhancements Conduct Data Analysis Mapping Extraction Conversion and Migration Performance monitoring analysis and bottleneck detection for Microsoft SQL Databases Information Technology Specialist February 2011 to August 2013 Company Name City State Completive experience of VMware vSphere environment Install Configure Manage Provide expertise and support for Citrix Infrastructure XenApp Access Gateway and NetScaler Perform support and administrative tasks pertaining to end user environment Manage backups and restores using EMC Avamar and Arkeia backup solution Adjust DHCP DNS and Internet Protocol settings to access the network and the Internet Deploy and support Microsoft Exchange 2007 2010 and Office365 Administer the installation and support for all enterprise hardware software and applications Maintain network firewalls Windows Linux servers computer system security to ensure optimal performance Train users on the proper use of hardware and software Respond to and resolve technical issues in a timely matter Administrate and maintain Mitel 5000 IP PBX and MultiTech FaxFinder faxing system Maintain how to documentation for resolving network phone and mobile issues Oversee multi function printer copier configurations and network connectivity Utilize Help Desk management tools to create and resolve end user support tickets Information Technology Specialist I October 2010 to January 2011 Company Name City State Information Technology Specialist I Experience in imaging machines using Norton Ghost Macrium Reflect Acronis FOG Clonezilla Hands on resolution at the desktop level including installing configuring and upgrading software systems and applications Utilize Microsoft Management Console to administrate computers and user accounts Define security policies for user and computers compliance Adhere to best practices when administrating user password controls and management Upgrade standalone servers to roles of domain controllers using Active Directory tools Manage Active Directory based user security and group membership accounts Maintain campus wide Intranet LAN and Wi Fi hardware Organize physical cabling of computer server rooms and infrastructure Provide policies and procedures training and information to scholars and staff Develop document and maintain hardware inventory processes for 2 campuses Network Assistant February 2010 to July 2010 Company Name City State Work study Assess network performance Set up and observe network system recommends upgrades or improvements Support development of technical standards and application uses Resolve network problems and offer technical assistance to users General Manager July 2004 to January 2006 Company Name City State Trained and coordinated 25 office personnel Provided supervision supported and motivated employees Organized maintenance features inventory control and ordered necessary materials Formulated daily sales reports Participated in development of company advertisement Education Associate of Applied Science Network Administration 2010 Hennepin Technical College City State Network Administration ndash Applied Science AAS GPA GPA 3 71 4 0 GPA 3 71 4 0 Business Management 2006 IT Security Essentials CertificateBuchach University of Business and Management City Ukraine Bachelor of Science Elementary Teacher 1999 Zaporizhzhya Pedagogical College City Ukraine Skills Active Directory DHCP DNS WINS GPO backups budgeting Citrix XenApp VMware Hyper V Dynamic CRM Dynamic GP ERP Crystal Data Analysis Databases Disaster Recovery documentation Financial Management firewalls imaging inventory control LAN WAN Linux Microsoft Exchange Office365 Office Microsoft SQL Windows Migration negotiating enterprise network PBX printer processes procurement improve products project planning project management purchasing Reporting research Sage sales reports servers strategic plans strategic planning supervision technical support cloud Azure
Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY SPECIALIST Professional Summary Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Skills Desktops Ethernet cables Cisco routers Video Sound Cards CD ROM Drives Multiplexors Scanners Monitors Switches TCP IP Configuration Installing adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya Microsoft Office and Remedy Experience with Information Technology Service Management ITSM Desktops Ethernet cables Cisco routers Video Sound Cards CD ROM Drives Multiplexors Scanners Monitors Switches TCP IP Configuration Installing adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya Microsoft Office and Remedy Experience with Information Technology Service Management ITSM Experience with Information Technology Strong software and application knowledge such as Avaya Microsoft Office and Remedy Installing adding and deleting user accounts with Active Directory Ethernet cables Video Sound Cards CD ROM Drives Multiplexors Scanners Monitors Switches TCP IP Configuration Installing adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya Microsoft Office and Remedy Experience with Information Technology Service Management ITSM Experience with Information Technology Strong software and application knowledge such as Avaya Microsoft Office and Remedy Installing adding and deleting user accounts with Active Directory Experience with Information Technology Service Managment ITSM Ethernet cables CD ROM Drives Scanners TCP IP Configuration Installing adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya Microsoft Office and Remedy Experience with Information Technology Service Management ITSM Experience with Information Technology Strong software and application knowledge such as Avaya Microsoft Office and Remedy Installing adding and deleting user accounts with Active Directory Experience with Information Technology Service Managment ITSM Work History Information Technology Specialist 02 2018 to Current Company Name Defines scope plans and deliverables for assigned projects Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations Confirms and prioritizes project plans and deliverables with the customer participates in business and technical information technology solution implementations upgrades enhancement and conversions Understands and uses appropriate tools to analyze identify and resolve business and or technical problems Applies metrics to monitor performance and measure key project criteria Performs maintenance and troubleshoots network connectivity printer and other hardware issues for both uses on site and those that are remote Assists users with deployment and maintenance of desktop workstations 06 2016 to 01 2018 Company Name Diplomatic Security Service for the Department of State Protected U S diplomats while visiting foreign dignitaries for diplomatic missions Maintained security awareness in a federal environment Assisted in employee management Interacted with VIP personnel such as members of the Senate foreign and domestic diplomats and the Secretary of State Information Technology Interpreter 08 2010 to 03 2016 Company Name Assisted United States military in training foreign nationals on information technology such as basic troubleshooting and basic system set up Diagnosed computer errors and provided technical support Backed up and restored organizational data files and systems Installed configured and upgraded PC software and operating systems Created and updated IT support tickets per Standard Operating Procedures Provided customer support for email hosted applications desktop system and network problems within defined Service Level Agreements Languages Fluent in Dari Dutch and Russian
Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY SPECIALIST DISCOUNTPCFIX Summary I am obsessed with technology It s power to change everything Technology fuels my passion and commitment to helping organizations do what they set out to When I engage I bring fresh ideas that help your team galvanize performance Refine your strategy Spark new energy The future and how we get there depends on those who build connect create and transform our world Accomplished with over 10 years of information technology support experience Highly articulate Capable experienced installing and updating hardware and software systems for users Known for effectively optimizing systems to meet changing demands enhancing collaboration and improving security Experienced Operations Analyst with first rate skills in organizing problem solving and project management Ready to apply experience and abilities to take on new professional challenges Passionate and driven professional with remarkable analytical and problem solving skills Expert quality assurance tester offering five years of experience in detailed technical and system specifications Provides a collaborative style and has well developed communication skills Seeking a role in test reporting and defect resolution Well rounded team player with dynamic written and verbal communication skills Hardworking and resourceful team player History of going above and beyond to achieve notable results Offering excellent blend of technical aptitude and creative ability Inspires design teams with engaging management techniques and innovative thinking Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems Skills Issue escalation Reporting and analysis Quality control Schematic understanding Critical thinking Data management Network Administration Experience in leadership Improvement plan knowledge Supervision Hardware repair Computer configurations System upgrades New program installations Organizational leadership Troubleshooting and Maintenance Equipment repair Power and hand tool use Troubleshooting and repairs Preventative maintenance Telecommunications systems Component repairs Multitasking Part inspections Friendly positive attitude LAN and WAN configurations Server and System Administration End User Training Program installations Software testing Server improvements Data backups Project management Security technologies Network configuration Time management Active Directory knowledge Cybersecurity analysis System Administration Microsoft Office MS Office Apple iOS Technician Help desk assistance Application software testing Mechanical abilities Information Systems Security Professional Advanced knowledge of Windows OS Advanced knowledge of Google Chrome OS Soldering Database management Technical knowledge of server system softwares Servers storage systems network equipment PCs or notebooks of any brands Experience Information Technology Specialist Discountpcfix 11 2011 Current Company Name City State Assisted client with new computer and network equipment purchases Updated or installed software for customers to ensure computer efficiency Checked in computers and performed diagnostics for repair Backed up data each evening helping alleviate lost information following malware incident Updated software versions with patches and new installations to close security loopholes and protect users Identified hardware issues caused by component failures using approved diagnostic tools Installed over motherboards processors and graphics cards Configured computers to network drivers and connected to printers and other peripheral equipment Upgraded laptops desktops improving speed and performance Fixed All Apple iphone imac ipad laptop Products Screen damage Fixed any brand Windows OS Mac OS Chrome OS products liquid damage Observed system functioning and entered commands to test different areas of operations Explained technology related details in easy to understand terms to individuals from all walks of life and in various job positions Responded to assistance requests from users and directed individuals through basic troubleshooting tasks Reviewed current hardware and software configurations and recommended modifications to increase system speed Serviced and repaired equipment according to manufacturer guidelines Installed new systems and components according to service orders and manufacturer instructions Assessed and identified issues and quickly resolved to restore functionality Built and repaired computers according to schedule Installed configured and setup PCs in all stores for optimal operation and reporting Evaluated interfaces between hardware and software testing performance requirements Studied complex technical issues and determined proper resolution methods Assisted with post implementation troubleshooting of new applications and application upgrades Determined and alleviated hardware software and network issues Installed and supported hardware and software including desktops servers and printers Identified operational and performance issues and worked with managers to resolve concerns Completed various reports and analyzed each report to decide where improvements could be made Recommended process and systems improvements such as changes to operations Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations Assisted customers with various types of technical issues via email live chat and telephone Delivered local and remote Tier 1 IT support for hardware and software to company personnel Disassembled computer systems to troubleshoot and resolve hardware issues Increased overall company performance through improved IT uptime and cost reductions Quality Control Inspector Contractor 04 2019 Current Company Name City State Conferred with scientific engineering and technical personnel to resolve design research and testing problems Worked with engineers to facilitate research and development testing correct mechanical failures and generate technical specifications prior to release Developed and implemented best practices for defect prevention and continuous improvement Used specialized tools to take precise measurements of various aspects of samples Consulted with engineers to resolve quality production and efficiency problems Wrote detailed reports outlining performance quality and defect rates Completed non destructive tests and visual inspections on a continuous basis Inspected quality of finished products making minor repairs to meet project expectations Documented nonconformities immediately and recommended techniques for prompt resolution Completed non destructive tests and visual inspections continuously Reviewed drawings and blueprints to determine appropriate level of inspection required Adhered to all safety protocols to minimize equipment damage and avoid injuries Assessed materials parts and products for conformance with quality control requirements and production specifications Network Analyst 06 2016 05 2018 Company Name City State Identified operational and performance issues and worked with managers to resolve concerns Supporting of the following hardware types servers storage systems network equipment PCs ipad and notebooks of any brands Analyzed operational performance to identify pain points and provided actionable solutions to management Educated personnel on company policies to foster improved customer retention and increased revenue Technical knowledge of standard server system software Linux Windows VMWare Drove revenue and customer retention by visiting corporate and franchise centers serving clients to educate staff on company policies and customer styling applications Wrote reports outlining results to facilitate management decision making Executed and monitored standards for user interfaces page design and graphics development Provided senior technical support to both in house staff and user departments for all network applications Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low Supported customers with password resets and account customization Recorded complaints product deficiencies returned orders and other customer documentation in system Supported customers having data connectivity issues assisting with troubleshooting steps and rebooting of hardware Maintained composure and patience in face of difficult customer situations applying de escalation techniques and positive customer support Performed site evaluations customer surveys and team audits Promoted continuous improvement for IT governance processes Spearheaded server infrastructure development quality control staging and production operations Quality Control Manager 07 2013 08 2015 Company Name City State Stayed well informed of all company and federal regulations which bolstered compliance of all corporate processes Used creative and professional policy to find solutions to issues while diminishing conflicts Handled all scheduling procedures for the department and directed team members in setting and achieving goals Observed customer specifications by monitoring the quality control of finished products Education and Training The Federal Polytechnic Ado Ekiti City State Associate of Science Science Technology 2003 Phoenix East Aviation City State F A A Aircraft Dispatcher License Aviation 2014 University Of Colorado At Boulder City Certificate Cybersecurity Policy For Aviation And Internet 07 2020 GOOGLE I T SUPPORT City Certificate 03 2021 Completed professional Course in IT Security Defense against the digital dark arts Operating System and You Becoming a power user The Bits and Bytes of Computer Networking System Administration and IT Infrastructure Service Technical Support Fundamentals
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STAFF PHARMACIST Summary Patient and professional excellence oriented Pharmacist with Doctor of Pharmacy and Master in Science degrees Nine years of retail experience providing outstanding pharmacy services in a high volume setting Strong background in science and clinical pharmacology and excellent interpersonal skills with a track record of establishing positive relationships with customers co workers medical professionals and insurance providers Enthusiastic about acquiring new clinical knowledge and experience in a hospital setting Committed to providing highest quality pharmaceutical services and personal patient care as an essential link in disease management Dedicated to deliver peak performance as well as fast and accurate medication dispensing Capable and able to demonstrate versatility in adapting to every increasing complexity in the healthcare industry Highlights Strong Diverse Science Background Strong Academic Skills Strong Decision Making Ability Prescription Dispensing and Compounding Drug Interaction Assessment Clinical Interventions Product Safety and Quality Assurance Exceptional Patient Care Proficient with software Word Excel PowerPoint Access Ability to Identify and Solve Potential Problem High Personal and Professional Ethics Creative Cognitive Skills Pharmaceutical Research and Data Analysis Efficient and Accurate Exceptional Attention to Details Excellent Telephone Etiquette Ability to Listen and Communicate in a Articulate Manner High Level of Organizational and Personal Skills Customer and Coworker Relationship Management on a Personal Level Achievements Recognized for ability to manage a high volume of patient accounts Consult with hundreds of physicians and patients to fill prescriptions review side effects discuss drug interactions and resolve medication delivery problems Improved drug inventory management system to reduce waste and eliminate back orders Cultivated strong network in a community resulting in a new patient enrollments Improved morale of coworkers by rewarding good work performance leading by example and using humor to diffuse stressful situations Translated pharmacy communications for Russian speaking customers and recruited new customers Professional Experience 12 2002 to 04 2009 Staff Pharmacist Company Name City State Manage ancillary staff in fulfilling more than 1 500 prescriptions weekly Consult with physicians and patients with regard to medication dosage drug interactions medical equipment disease management and potential side effects of prescription and OTC medications Dispense and compound prescriptions and maintain accurate patient records dosing information and directions for use Interact with HMOs and other insurance providers concerning billing reimbursement issues Keep abreast of new developments within the pharmaceutical industry Proficiently processed and dispensed written oral and electronic prescriptions Conducted drug utilization reviews drug interventions and therapy management Provided critical information and advice to customers regarding possible drug interactions side effects dosage and proper medication storage Strictly maintained customer and patient confidentiality Maintained proper storage and security conditions for all drugs Mastered HEB Pharmacy Standard Operating Procedures SOPS Maintained updated records such as pharmacy files patient profiles charge system files inventories and poison or controlled drug registries Calculated weighed measured and mixed ingredients with expert precision Advised customers on the selection of over the counter products healthcare supplies dietary and herbal supplements Consistently upheld proper pharmacy and general safety procedures and standards Oversaw the pharmacy technicians drug preparation and distribution activities to provide safe efficient care for patients Followed state and federal record keeping guidelines for legend drugs and controlled substances Appropriately resolved customer issues complaints and questions Managed pharmacy inventory through proper medication ordering returns and inter store transfers 01 1998 to 11 2002 Pharmacy Intern Company Name City State 12 1995 to 09 1998 Pharmacy technician Company Name City State 01 1990 to 11 1993 Electronics Technician Company Name City State Worked closely with team of engineers and technician Maintained and troubleshoot electronic and computer based equipment Recorded precision measurements from electronic devices during the test Completed database created graphics and checked final reports for accuracy Supported engineering team as a customer service representative 01 1990 to 04 1991 Teaching Assistant Laboratory Supervisor Company Name City State Supervised and helped students during laboratory experiments Soldered and assembled laboratory equipment Maintained proper laboratory and general safety procedures and standards including department cleanliness Education 2002 Doctor of Pharmacy Pharmaceutics Massachusetts College of Pharmacy and Health Science City State USA Clinical rotations at Beth Israel Deaconess Medical Center Infectious Disease Boston Children s Hospital Center for Poison Control and Prevention Beverly Hospital Inpatient and Ambulatory care Boston Dialysis Center 1992 Master of Science Hardware Engineering University of Information Technology Mechanics and Optics City Russia Certifications In good standing with the Massachusetts Board of Pharmacy Skills Integrity and Honesty Compassion and Courtesy Excellent Interpersonal Skills High Level of Analytical and Cognitive Skills Self Disciplined and Self Motivated
Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY COORDINATOR Professional Profile B S graduate with a record of success implementing IT solutions Demonstrated commitment to quality and customer service detail oriented strong team player self motivated demonstrated exceptional analytical skills proven ability to work effectively and cross functionally with all levels of management with responsibilities increasing in scope 9 years of experience as Client Server developer using Transact SQL PL SQL Classic ASP ASP net HTML DHTML XML JavaScript using CSS layout and design principles 7 years of managing project timeliness accuracy approving high level and detail designs as well as managing successful test plans Directed all stages of software development including requirements design coding testing and implementation of several company wide Intranet initiatives like Ovations An associate rewards and recognition program used by over 30 000 employees Kronos TM Workforce Central a time and attendance program for 13 000 non exempts employees Several projects included the management of offsite vendor resources Experience using the following database management tools MS SQL Server 6 5 7 2000 and 2005 My SQL and Oracle 9i Proficient with MS Windows MS Office Minitab Business Objects Adobe CS3 Web Edition Visual Studio Frontpage PaintShop Pro Experience Information Technology Coordinator Nov 2003 to Current Company Name Provide technical support throughout the office from building and managing the web presence networking computers and other office equipment as well as researching grant opportunities for the implementation of a technology component for the Leadership SOAR program Responsible for building capacity for the foundation within the area of information technology by helping them move closer to a paperless environment The scope of my role is to streamline IT operations implement an effective online marketing and media strategy automate the work processes for employees and centralize the activities of GivingBack Foundation Inc by using the internet and other media Web Developer Jun 2003 to Current Company Name As webmaster I was responsible for the wing to wing implementation of online solutions for small businesses using the full System Development Life Cycle All projects were delivered 100 on time within budget by correctly assessing needs upfront and gathering detailed design specifications that prevent scope creep I was directly involved in the design develop testing phases the implementing of database systems using Classic ASP ASP net 2 0 and MS SQL Server 2000 2005 in the Windows Hosting environment PHP 4 0 5 0 and MySQL 4 in the Linux Hosting environment as well as providing support operations and evaluating the overall system performance after project launch A few key ASP Net MS SQL 2005 solutions implemented during this period were vendor developed ad tracking and e mail newsletter marketing software Clients relied upon the research and cost benefit analysis provided to determine the best solution that met their needs and budget Intranet Application Support Analyst Jan 2003 to Jul 2007 Company Name Key responsibilities were to manage the timeliness and accuracy of system parameter setups and data migration of files for private label and bank card projects Worked with functional areas such as Marketing Risk Fraud Operations and Collections to ensure that parameters implemented met project requirements by serving as the IT lead responsible for overcoming any organizational and technical barriers that arose During this period I was able to successfully multi task and manage several projects concurrently making my role key in the successful implementation of 14 new portfolios that had a combined growth of 1 26B in new receivables Implemented successful business wide initiatives such as Ovations An associates rewards and recognition system Primary responsibility was to enhance the system s Graphical User Interface and make it more intuitive for the users The completed project resulted in a 50 increase in system productivity while remaining stable during peak usage periods This was accomplished by managing the wing to wing project implementation with the selected outside vendor and internal IT teams involved Kronos TM Workforce Central Key responsibility was to stabilize the application within the Windows 2k Oracle 9i infrastructure by leveraging a test server for validating patches and major version updates by the vendor Once moved to the live production environment load balancing between 3 application and 1 database server was implemented to better support peak usage times This allowed the system to always be available for users to accurately record their time and ensured the Human Resource department they were within 99 compliance in handling employee payroll Managed Offshore Resources during several key Intranet initiatives by assisting in the review and approval of high level and detail design of business requirements for the enhancements maintenance of other miscellaneous web applications within the scope of the Consumer Finance IT build team After the testing phase was complete I assured the hand off from the build to the production run team was a seamless transition that did not interrupt any existing production processes Initiated the role of a technical support contact providing maintenance and enhancements for three integrated business tracking systems built with classic ASP and MS SQL used to manage the work flow for a Portfolio Services department of 120 associates Phases of the application were being built by members of the Information Management Leadership Program IMLP each with specific requirements to implement within their six month rotation These rotations left a support gap which I filled to address any system issues as they rose This resulted in a smoother transition between the IMLP members by allowing them time to focus on and fulfilling their requirements of the program instead of immediately coming into a new rotation addressing issues left by a previous colleague Implemented a database migration plan from MS SQL Server 6 5 to 2000 which included maintenance schedules and archiving By the structure of the two versions MS SQL server being completely different it had to be a two phased approach Phase one required a migration from 6 5 to 7 0 Phase two was to migrate from 7 0 to 2000 Since support was going to be dropped for MS SQL Server 6 5 the entire project had to be completed within 30 days This migration allow me to implement a regularly scheduled maintenance plan that reduced end user downtime from 10 20 hours per month to zero The Subject Matter Expert for the Mid Range Application group in Stamford responsible for conducting a transfer of knowledge from the Atlanta data management personnel back to the Mid Range team for ongoing support Due to the elimination of curtain business functions this process had to be successfully completed within 60 days to prevent the possible impact of production systems there after Education Bachelor s Computer Information Systems DeVry University City State US 9 2000 6 2004 DeVry University Alpharetta Georgia Bachelor s Degree Computer Information Systems Academic Honors Dean s List Hope Scholarship GPA 3 46 while working and attending school full time Affiliations GivingBack Foundation Inc Certifications Six Sigma Green Belt Certified Skills Marketing Operations Database Asp Ms Sql Server Sql Sql Server Technical Support Testing Asp net Budget Clients Database Systems Life Cycle Linux Ms Asp Ms Sql Server 2000 Mysql Online Solutions Php Project Launch Solutions Sql Server 2000 System Development Closer Media Strategy Networking Online Marketing Bank Card Collections Credit Data Migration Receivables Intranet Maintenance Application Support Archiving Data Management Subject Matter Expert Work Flow Business Requirements Engineer Finance Graphical User Interface Increase Kronos Load Balancing Offshore Oracle Payroll Production Environment User Interface Belt Certified Black Belt Six Sigma Six sigma net Associate Client server Coding Css Customer Service Database Management Detail Oriented Dhtml Flash Frontpage Html Javascript Microsoft Sql Server Microsoft Sql Server 2000 Minitab Ms Office Photoshop Project Management Receptionist Retail Sales Self Motivated Software Development Structured Software Team Player Test Plans Time Attendance Time And Attendance Visual Studio Xml
Generate a Resume for a Information Technology Job
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INFORMATION TECHNOLOGY INTERNSHIP Summary MBA graduate specialized at a Business Management of the industries institution which crosses the fields such as healthcare and IT to compare the optimal practices between the major players To obtain an analyst position utilize professional Skill and Knowledge in business Preferably in business analyst Skills Language Chinese English and Japanese Professional Skills Microsoft Office Excel Power Point Word Outlook SQL Adobe Suit Flash Photoshop Illustrator 3D Max Others PHP Java C Visual Basic HTML Cording Programming Customer relationship management CRM ERP System RFID E Commerce Electronic Product Code EPC Financial Accounting Human Resources HR Business Marketing International Trade Import and Export App Development SEM analysis QMS Statistics Healthcare Experience July 2014 to September 2014 Company Name City State Information Technology Internship Examined problems between users and systems Worked at different stations of hospital including ER Registration Pharmacy Central Sterile Supplies Department CSSD and Medical Supplies store room September 2013 to December 2015 Company Name City State Business Analyst Worked with Tourism Bureau to publish Taiwan Hot Spring Voucher in order to promote Taiwan Generated 3K followers in Facebook Fan page within 3 months Built and designed official website May 2012 to January 2015 Company Name City State Chief Executive Officer Expand five new business sites two located at the large scale department stores in the country Planned for cultural events including Simple Life Festival in Taipei and Shanghai China Launched limited edition custom dress with bloggers created record sales 100 customer dresses were sold out within 4 hours Increased sales by 25 in two quarters September 2011 to June 2013 Company Name City State Campus Youth E Service Volunteer Planned summer and winter camps for kids who lack educational resources Team lead and Recorder Education 2016 Metropolitan State University City State USA Business Administration and Management MBA Master of Business Administration MBA International Trade Organizational Behavior Finance and Accounting GPA 3 7 2015 National Taipei University of Nursing and Health Science City State Taiwan Information Management Bachelor of Science Bachelors of Information Management Information Technology ERP Enterprise Resource Planning Recruited to Top 3 Schools based on Academic Achievement 2015 Global Language Institute City State USA English English Dialect and Language Excelled in English Write Read and Speak English Chose to be Graduation Speaker for the Classs GPA 3 4
Generate a Resume for a Information Technology Job
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FREELANCE IT CONSULTANT Career Overview Highly skilled results driven Information Technology Specialist Consultant with experience in business operations infrastructure management software hardware support high low end PC and Microsoft Server administration and software development Core Strengths Excellent critical and analytical skills Business process management Superior organizational interpersonal and Advanced level hardware and software time management testing Effective listening and communication Content management systems skills Mobile application development Troubleshooting and problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge and experience Qualifications Excellent critical and analytical skills Skills Active Directory Active Directory Application Development budget Business Management and Development business operations business plan C hardware Network and systems consultation Consulting client clients client support databases database Designing Document management graphics HTML imaging Information security Information Technology Java LAN Director managing access C Microsoft Office Microsoft Office products Windows 7 Windows Windows 8 1 Windows 2000 2000 Microsoft Windows XP Windows XP Migration multi media Network Administration Network hardware Network security Network Networks Novell Network operating system organizational PC Repair and Support Copier PHP Printer problem resolution processes project plans reporting servers scripts Software design MS SQL SQL strategic technical support systems support Upgrading Vista Visual Basic website design XML Work Experience Freelance IT Consultant Worked closely with technology vendors and distributors to gain access to equipment software and accessories to keep technology costs within budget Designed and implemented PC and laptop re imaging process to lower operating system installation and configuration from 14 hours down to 1 1 2 hours per computer Provided expert technical support and problem resolution to all customers Information Technology Specialist 04 2012 Current Company Name City State Acting as liaison between all departments to meet and exceed industry standards for technology requirements business operations and Network security Developing and managing project plans and reporting status updates to the IT Director COO and Executive Director Increasing efficiency of infrastructural technologies and organizational processes Executing a self created business plan designed to lower overall business operations cost by 81 Training over 400 employees to use Windows 7 Professional Windows 8 1 as well as other Microsoft Office products Creating a strategic business plan to join technology and business operations together Upgrading Network hardware software and accessories Advising and assisting in IT infrastructure implementation and management processes Sharing Network and systems management responsibilities Overseeing remote client support and services Finalizing a migration from a Novell Network to Microsoft Active Directory on Windows Server 2012 Designing and planning to install Microsoft System Center Configuration Manager SCCM Writing batch scripts to allow 200 clients to access Microsoft Terminal Services in an Active Directory environment Information Technology Consultant Network Solution Owner 04 2007 12 2012 City State Provided consultation for appropriate business software and efficient hardware solutions Acted as liaison between my clients vendors and product distributors Configured LAN s and WLAN s Designed tested installed and monitored client Networks computers home theater and multi media equipment Analyzed system and registry data for infected computers and servers Sold and installed highly efficient Network equipment for quicker database response times Help Desk Specialist 08 2011 04 2012 Company Name City State Provided technical support for all network applications Monitored and advised for standards relating to client side interfaces website design and graphics development Served as an operating system expert and provided advanced technical support for all employees within the school district Improved reliability of education software systems and databases Worked with clients to analyze computing inefficiencies then recommended and implemented appropriate technologies that fit within the school district s budget Maintained composure and patience when faced with difficult customer situations Assisted in migrating from a Novell Network to a Microsoft Active Directory environment on Windows Server 2008 Shared the task of re imaging 3000 computers with a self created custom built Windows 7 Professional to complete an operating system migration from Windows XP Education and Training 1 2012 Minnesota School of Business City State United States Associate of Applied Science Computer Science Computer Science Information Technology AAS with Application Development Android C C Java PHP SQL and Visual Basic development Business Management and Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship
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INFORMATION TECHNOLOGY HELP DESK SPECIALIST Highlights Microsoft Windows Operating Systems 95 98 2000 ME XP and Windows 7 along with expert knowledge in several other Applications such as Microsoft Active Directory Microsoft Works Microsoft Office and Microsoft Outlook SAP CRM ERP Oracle JD Edwards Remedy Great Plains PeopleSoft SharePoint Avaya Blue Pumpkin Verint Novell VDI Platforms and Cognos Business process improvement Cost benefit analysis Forecasting and planning Advanced Excel modeling Business systems analysis SAP Business requirements matrixes Project management Superb communication skills Advanced problem solving abilities Critical thinking Decisive Experience Information Technology Help Desk Specialist August 2014 to Current Company Name City State Diagnose and resolve technical hardware and software issues for incoming phone calls and emails while ensuring detailed documentation on all activity and communication with customers regarding their issue Display the ability to understand and communicate complex and technical information clearly and concisely Demonstrate proficiency in product knowledge and call handling skills Maintain accurate customer records process changes Display the ability to work in a fast paced environment providing efficient productivity while simultaneously providing superior quality service Research questions using available information resources and advise user on appropriate action Log all help desk interactions Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Maintain ticketing system and route all tickets to appropriate parties Quality Assurance IT Analyst September 2011 to January 2014 Company Name City State Display working ability to organize and follow complex and detailed technical procedures Responsible for establishing and implementing quality assurance and compliance processes for the IT organization by defining documenting measuring analyzing and improving processes Serve as process owner for document record control corrective preventive action internal auditing and KPI tracking Display consistent project management and team leadership skills Display advanced Microsoft Excel utilization skills to create extensive graphs and charts pivot tables v look ups and extensive complex formula familiarity Train and mentor others in the use of quality tools and statistical methods for problem solving and decision making Extract raw data from varied sources and transform into useful summary charts graphs and reports and use data to identify trends to improve performance and produce weekly Power Point presentation for upper management team reflecting group productivity on a daily weekly monthly and quarterly breakdown Establishes metrics to measure deployment of new project or process solutions Document measurement approaches and key findings and variability in results Work with production and development teams to implement new methodologies into reporting solutions Consults with Information Technology and business leaders on the development and implementation of strategic business solutions through research audit and analysis of data and or business process Display ability to successfully work and interact with all levels of management Business Operations Analyst Metrics Analyst Department Administrative Support Supply Chain Assistant September 2008 to January 2011 Company Name City State Responsible for providing accurate and detailed reporting to executive management daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations Importing and exporting data from SAP and Sharepoint and manipulating and compiling data to create weekly Power Point presentation for executive management team Measurements include shipments order cycle time aged orders inventory forecasting etc Display advanced Microsoft Excel utilization skills to create extensive graphs and charts pivot tables v look ups and extensive complex formula familiarity Implement changes and create effective metric management tools and maintain databases such as SAP and Share Point and provide training to team on utilization of new tools Support the department by providing standard daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations Work with other business organizations and vendors to resolve any data or system issues Provide visibility to department metrics by maintaining current information on HP s internal site Produce weekly Power Point presentation for upper management team reflecting group productivity on a daily weekly monthly and quarterly breakdown Display the ability to understand and communicate complex and technical information clearly and concisely Assist Buyers in Procurement Supply Chain duties Updating and ensuring all inventory accurately built loaded in stock and up to date in database as required for forecasting and projected orders Assist with creating confirming and maintaining Purchase Orders and Invoices Responsible for assisting to ensure all daily inventory efforts are met including adjustments approvals reservations transportation and distribution Monitor and resolve any shipping and logistic issues in transporting inventory Act as administrative support to department manager Effectively organize and coordinate department meetings daily Maintain and order department supplies Calendar maintenance for department management Preparing editing presentations for management and or compiling data for reports Making travel arrangements as needed for management and prospective clients vendors Customer Service Professional March 2007 to August 2008 Company Name City State Answers incoming customer telephone calls in a courteous and professional manner Responds to and investigates customer inquiries concerns orders and issues received via phone fax email Shell Source and EDI in a timely and courteous manner Responsible for entering orders and resolving customer issues for many different products using the SAP CRM and Remedy tool Researches and resolves customer complaints and or ordering issues and determines effective method of distribution to satisfy customer needs Assign escalate and notify appropriate agents managers of customer issues to ensure fast and effective support delivery and resolutions using Remedy Maintain relationship with sales team customers and manufacturing and suppliers Education BBA Business Administration 2015 Sam Houston State University City State USA Skills Active Directory administrative support attention to detail auditing Avaya business process business solutions charts Cognos hardware CRM clients customer service databases database decision making delivery documentation editing EDI email ERP executive management fast fax forecasting graphs Great Plains help desk HP Information Technology inventory JD Edwards team leadership meetings mentor Microsoft Excel Microsoft Office Microsoft Outlook Power Point Windows 7 Microsoft Windows 2000 98 Microsoft Works Novell Operating Systems Oracle PeopleSoft presentations problem solving processes Procurement project management quality quality assurance reporting Research sales SAP Shell shipping strategic Supply Chain tables telephone phone transportation travel arrangements
Generate a Resume for a Java Developer Job
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Developer span lDeveloperspan Software Engineer Newtown CT Resultsdriven Software Engineer with over fifteen years of experience in architecture development and management of cloudbased applications Veteran of FDLC full stack development Enthusiastic collaborator with strong analytical interpersonal and communication skills Authorized to work in the US for any employer Work Experience Developer Agency Labs Bethel CT 2018 to Present Balance multiple concurrent projects from responsive websites to complex back end datadriven applications Plan and develop a Laravel application to securely digitize data gathering and monitoring in a pharmaceutical lab All data is encrypted on input using bcrypt ensuring that sensitive proprietary data is safe in storage even if the database itself gets into the wrong hands Build responsive mobilefriendly client websites to exact design specifications using modern tools such as Bootstrap LESSSASS and package management Build custom themes and plugins for WordPress and Drupal projects Analyze and reverseengineer existing code to determine feasibility for reuse or repurposing Ex a client sends a package that includes a mobile game that attendees at a sporting event could play and a leaderboard would show on the stadium screen It is determined that the package could be repurposed for different events using modified text graphics animations etc Senior Developer etouches Norwalk CT 2015 to 2017 As a member of the new product scrum team contribute to the build of a new CMS that lets clients create an entire website visually by dragging and dropping various content widgets into place and customizing the content and look and feel The UI is heavy on compiled ES6 and makes efficient use of AJAXXHR requests and JSON responses Performance is optimized using Varnish to cache static elements Developed RESTful endpoints using modern best practices Addressed reusability and maintainability by employing DAO pattern Refactored legacy system for scalability using Redis to handle frequently queried data and Varnish to process static content Participate in daily scrum meetings and regular sprint planning backlog grooming and retrospectives As a member of the product enhancement team contribute to legacy product build with new features and stabilizing and improving existing features Troubleshoot and bug fix legacy and new product features Develop unit tests to new and existing products using PHPUnit Follow standard OOP design patterns in PHP 7 and PHP 53 Review team members code Senior PHP Developer UBM Medica Norwalk CT 2013 to 2015 Collaborate on development of large scale multisite Drupal platform Build custom Drupal modules Create Drupal themes with SASS and Omega 3 and 4 Build custom applications as needed Interface with third party APIs to synchronize data between multiple endpoints See code through FDLC from planning through to deployment Administer and optimize servers for performance and security Review and test team members code Mentor team members Java Developer UBM Medica Norwalk CT 2009 to 2013 Build enhance and maintain custom SSO platform to integrate users across multiple brand properties Collaborate on development and maintenance of large multisite Liferay PortalCMS Create endpoint interfaces to email marketing analytics and reporting systems Build custom applications as needed Interface with third party APIs to synchronize data between multiple endpoints See code through FDLC from planning through to deployment Administer and optimize servers for performance and security Independent Contractor Brooklyn NY 2002 to 2009 Build enhance and maintain client websites Manage client website hosting Administer web servers for new site builds security and performance Provide custom solutions to meet client needs Web Developer Fortune Magazine New York NY 2000 to 2002 Support large content management system housing some 12000 articles Develop dynamic templates to populate with content from Fortunes signature lists such as Fortune 500 3 rd party API integration Automate content delivery from print to web Optimize server side code to improve scaling Education Some college Skills PHP 10 years SASS 4 years SSO 4 years REDIS 3 years SQL 10 years JavaScript 10 years ES6 3 years LESS 4 years CSS3 4 years Drupal 5 years Wordpress 5 years Laravel 2 years Vue 1 year Agile 4 years Bootstrap 4 years Git 6 years Docker 1 year Symfony 2 years Varnish 2 years RabbitMQ 2 years React 1 year Angular 1 year Jquery 6 years Node 1 year Python 1 year AWS 1 year Links httplinkedincominjamespdoris Additional Information Key Technical Skills Languages PHP SQL Perl JavaScript ES6 HTML CSS LESS SASS Some Ruby Python CNET Platforms Drupal WordPress ImpressPages SSO AWS Docker Dokku Heroku Custom Frameworks Laravel Symfony Bootstrap jQuery Vue Slim Methodologies Agile Scrum Architecture Microservices Eventdriven Architecture Serviceoriented Architecture MVCMVVC Version Control Git SVN BitBucket Tools UNIX Shells Composer Doctrine Redis Varnish APC PHPStorm Grunt Babel NPM RabbitMQ Server Linux Apache NginX MySQL SQL Server
Generate a Resume for a Java Developer Job
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Python Developer span lPythonspan span lDeveloperspan Python Developer Progressive Insurance Boston MA Over 5 years of professional experience as a Python developer with broad range of expertise in web based applications Experience with full software development lifecycle architecting scalable platforms objects oriented programming database design and agile methodologies Expertise in Backend Web Technologies using Python Django Flask Java and REST API Experience with Design code and debug operations reporting data analysis and web applications utilizing Python Experienced with Python frameworks like Webapp2 and Flask Expert knowledge of and experience in Object oriented Design and Programming concepts Good Knowledge of Python and Python Web Framework Django Excellent hands on experience in developing web based applications using Django and Flask which involves MVC Architecture Very strong experience writing APIs and Web Services in PHP and in Python Experienced in working on Application Servers like WebSphere WebLogic Tomcat Web Servers like Apache server NGINX and Integrated Development Environments like PyCharm Eclipse MyEclipse JDeveloper and RAD Experienced in developing webbased applications using Python Django QT C XML CSS HTML DHTML JavaScript and JQuery Good Experience in HTML5 CSS3 JavaScript AngularJS Bootstrap JQUERY JSON and AJAX to deliver cuttingedge user interfaces and components Familiarity with developing for and deploying to cloudbased environments specifically AWS and EC2 Experience in writing Sub Queries Stored Procedures Triggers Cursors and Functions on MySQL and PostgreSQL database Sound Knowledge on RDBMS concepts and extensively worked with Oracle SQL Server 2008 MYSQL Expertise in working with different databases like Oracle MySQL PostgreSQL and Good knowledge in using NoSQL database MongoDB Extensive experience in implementation of the version control software SVN and GIT Excellent working knowledge in UNIX and Linux shell environments using command line utilities Have the ability to understand complex systems and be in command of the details to provide solutions Ability to learn and adapt quickly to the emerging new technologies and paradigms Excellent communication interpersonal and analytical skills and a highly motivated team player with the ability to work independently Authorized to work in the US for any employer Work Experience Python Developer Progressive Insurance Cleveland OH August 2018 to Present Responsibilities Responsible for gathering requirements system analysis design development testing and deployment Involved in building database Model APIs and Views utilizing Python in order to build an interactive webbased solution Generated Python Django Forms to Record data of users Rewrite existing Java application in Python module to deliver certain format of data Developed Python batch processors to consume and produce various feeds Worked on developing internal testing tools which were written in Python Generated Python Django Forms to record data of online users Wrote Python routines to log into the websites and fetch data for selected options Developed entire frontend and backend modules using Python on Django Web Framework Developed views and templates with Python and Djangos view controller and templating language to create a userfriendly website interface Used PyQuery for selecting particular DOM elements when parsing HTML Used Wireshark live http headers and Fiddler2 debugging proxy to debug the Flash object and help the developer create a functional component Used Jenkins for continuous integration services and used Pandas library for statistical Analysis Used the Django Framework to develop the application and Build all database mapping classes using Django models Involved in developing web applications and implementing Model View Control MVC architecture using serverside applications like Django Worked with JSON based REST Web services and Amazon Web services AWS Involved in AJAX driven application by invoking web servicesAPI and parsing the JSON response Developed internal auxiliary web apps using Python Django framework with Angularjs and CSSHTML framework Set up rules and policies with a Nodejs Python back end Developed complex web middleware and back end systems in Python SQL and Perl for Linux and Windows Created a Git repository and added the project to GitHub Utilize PyUnit the Python unit test framework for all Python applications Utilized Agile process and JIRA issue management to track sprint cycles Interfacing with supervisors artists systems administrators and production to ensure production deadlines are met Environment Python Django PyUnit PyQuery DOM HTML CSS Angularjs Wireshark Ajax JSON Git SQL Jira Agile LINUX and Windows Python Developer SunTrust Bank Atlanta GA June 2017 to July 2018 Responsibilities Built database Model APIs and Views utilizing Python in order to build an interactive webbased solution Use Python unit and functional testing modules such as unit test unittest2 mock and custom frameworks inline with Agile Software Development methodologies Designed and developed the UI of the website using HTML XHTML AJAX CSS and JavaScript Developed entire frontend and backend modules using Python on Django Web Framework Utilized PyQt to provide GUI for the user to create modify and view reports based on client data Designed and developed data management system using MySQL Rewrite existing Java application in Python module to deliver certain format of data Developed dynamic web pages using Python Django Frameworks Wrote Python scripts to parse XML documents and load the data in database Using Django_evolution and manual SQL modifications was able to modify Django models while retaining all data while site was in production mode Generated property list for every application dynamically using Python Used Python plotly numpy library to visualize data point using interactive charts Designed data visualization to present current impact and growth Involved in development of Python based Web Services using REST for sending and getting data from the external interface in the JSON format and to track sales and perform sales analysis using Django and PostgreSQL Developed UI using CSS HTML JavaScript AngularJS JQuery and JSON Used Test Driven Approach for developing the application and implemented the unit tests using Python Unit Test framework called PyUnit Responsible for search engine optimization to improve the visibility of the website Handled all the client side validation using JavaScript Performed testing using Djangos Test Module Creating unit testregression test framework for workingnew code Using Subversion version control tool to coordinate teamdevelopment Responsible for debugging and troubleshooting the web application Environment Python Django PyQt Java MySQL Linux HTML XHTML PyUnit Numpy Angularjs CSS AJAX JavaScript Rest Apache Web Server HTML JSON Numpy and Windows Python Developer TJX Framingham MA September 2016 to May 2017 Responsibilities Involved in all aspects of the development process from product inception to scaling in production Developed custom reports using HTML Python and MySQL Developed monitoring and notification tools using Python Implemented REST APIs in Python using microframework like Django with SQL Alchemy in the backend for management of data center resources on which OpenStack would be deployed Developed views and templates with Python and Djangos view controller and templating language to created userfriendly website interface Used Pandas Data frame for analyzing data data structures manage large data files and converting Large CSV files to Parquet files Used Python based GUI components for the frontend functionality such as selection criteria Written queries in MySQL and Native SQL Created PyUnit test cases for unit testing Involved in Developing a Restful service using Python Django framework Worked with JSON based REST Web services and Amazon Web services AWS Added the navigations and paginations and filtering columns and adding and removing the desired columns for view Used GitHub for version control Implemented admin sites to manage database information with Django and MySQL Used PyQuery for selecting particular DOM elements when parsing HTML Worked in an agile development environment Environment Python Django Java MySQL Linux HTML XHTML CSS PyUnit PyQuery DOM JSON and Windows Python Developer Inteq Software Private Limited June 2014 to August 2016 Responsibilities Designed develop test deploy and maintain the website Designed and developed the UI of the website using HTML XHTML AJAX CSS and JavaScript Developed entire frontend and backend modules using Python on Django Web Framework Designed and developed data management system using MySQL Rewrite existing Java application in Python module to deliver certain format of data Wrote Python scripts to parse XML documents and load the data in database Generated property list for every application dynamically using Python Responsible for search engine optimization to improve the visibility of the website Handled all the client side validation using JavaScript Performed testing using Djangos Test Module Creating unit testregression test framework for workingnew code Using Subversion version control tool to coordinate teamdevelopment Responsible for debugging and troubleshooting the web application Environment Python Django Java MySQL Linux HTML XHTML CSS AJAX JavaScript Apache Web Server Skills DJANGO Git HTML JAVASCRIPT PYTHON FLASK Subversion SVN XML AJAX DHTML WEBLOGIC WEBSPHERE SQL SERVER MYSQL ORACLE SQL APACHE LINUX LINUXUNIX
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Senior IT Specialist Project ManagerSupervisory IT Specialist Senior span lITspan Specialistspan lProjectspan span lManagerspanSupervisory span lITspan Specialist Senior IT Specialist Project ManagerSupervisory IT Specialist Dumfries VA Resultsdriven Leader who buildsleads high performing teams that are customerfocused A Project Manager and analyst driven to deliver high profile projects on time under budget with limited resources and within scope possessing with over 12 years of information technology experience My duties characterize multiple leadership competencies Work Experience Senior IT Specialist Project ManagerSupervisory IT Specialist Internal Revenue Service Lanham MD September 2008 to April 2019 Served as Branch representative in Programlevel Meetings regarding Legislation and projects I review and capture the scope milestones accomplishments issues and risks weekly with my manager and team Additionally I discuss impact to CPE Systems regarding current legislation Served as the Infrastructure Compliance IC Division point of contact for Risk Management for multiple Releases and all Division projects I collaborated with the Release Managers and the projects to discuss risk mitigation plans and activities to provide timely updates to Senior ACA Leadership weekly I monitored statuses using the Key Performance Indicators to ensure projectprogramRelease level risks do not become EnterpriseLevel Risks I served on the workgroup for ACA which monitors Issues and Risks to devise mitigation strategies to prevent ACA level Risks from becoming Enterprise Risks Served as the Branch point of contact for Environment status and activities for four Releases and six projects I provide overviews of Ready for Use needs requirements and alternate site processing for the eleven environments within the Service at multiple sites Prepared and presented weekly highlevel overviews representative of Integrated Project Teams IPTs Scrums and Release Level Overviews I shared testing approaches designdevelopment strategies and status of Enterprise Life Cycle ELC Artifacts across multiple releases 4multiple projects in designdevelopmentdeployment Attended sessions in collaboration with ACA stakeholders to stay apprised of changes in Architecture Requirements and scope which can impact design development test or deployment of ACA projects Discussed and track progress of interface Control Documents ICDs and Unified Work Requests UWRs for multiple Releases and projects to present my findings weekly to my team and Senior Leadership Served as the ACA Information Returns AIR Release 50 Manager Project Manager Government Exchange Section 1095A Provided vision and strategy to accept process and store health coverage data received from Employers Form 1095C and Issuers Form 1095B to support IRC Sections 6055 and 6056 and FederalState Annual Exchange Information Returns Form 1095A as required by the ACA Legislation Led scheduled and planed the development of the implementation of a COTS solution which will become the submission processing framework to receive authenticate temporarily store and forward AIR data submitted by the State Exchanges directly or via HHS to the Coverage Data Repository CDR or other designated Legacy IT systems Provided leadership to develop code for the gatewaywebbased portal that allows submitters to securely check the status of submissions and query various reports Leads an integrated project team IPT of more than 30 resources to include vendor support using the COTS waterfall path beginning in MS 34A logicalphysical design with an annual budget of 24M Ensured all information returns more than 300 million estimated ACA Information Returns to be submitted are processed according to business requirements and validated according to business rules Motivated team by facilitating biweekly synchup and technical meetings to maintain synergy and share knowledge within the Integrated Project Team Provided leadership to develop sections of the AIR Business Systems Requirement BSR Sections and distributed to all impacted stakeholders for reviewcomments Provided technical leadership and guidance related to the coordinationstandup of the Development Systems Integration Test DSIT Office Provided leadership to the authors of AIR Configuration Control Board CCB Charter which was a requirement for all ACA Projects ACA ACIO approval was obtained Managed other FrontLinePMs and NonBargaining Unit Employees Provided updated status during the monthly ACA Project Control Review PCR Health Assessment Reviews I supported the mitigation and reporting of a project risk that was shared with the ACA ACIO The AIR Project required an additional 5M funding for Quarter 3 funds were needed to exercise Option Year for Technical Labor Support from a vendor As a result this risk was mitigated and the funds were absorbed within the ACA Core Systems Division budget which prevented a lossdisruption of Technical Labor Support Utilized the Resource Modeling Tool to identify and fill additional IT Specialists positions within AIR Project to ensure staffing patterns were supportive of ACA 41 and 50 project scopes Provided guidance related to the creation of Unified Work Requests UWRs and Performance Work Statement PWS I completed a staffing and training plan showing FullTime Equivalent FTE and Contractor FTE CFTE skills necessary to support the Government Exchange Section I assisted with reviewing FTECFTE staffing needs based on Spend Plan projections and project needs Collaborated with other Vendor Partners to create the AIR COTS Technical Support Program Management Plan I participated in discussions to support the development of Release 4150 technical architecture and infrastructure diagrams that illustrate capabilities of the AIR solution Actively participated in review sessions related to the Solution Architecture Road Map and made recommendations that were adopted and incorporated into the Baseline version Served as a Section Chief of the Metadata Administration Section diverse staff of 11 employees within the Data Services Branch of Corporate Data Domain reporting directly to the Branch Chief Education Bachelors in Computer Information Systems Strayer University cum laude Washington DC January 1994 to June 2000 Skills BUSINESS REQUIREMENTS 10 years SDLC 10 years PMP 8 years PM 10 years Waterfall 5 years Project Management 10 years Information Technology 10 years Software Development 10 years CertificationsLicenses Masters Certificate in IT Project Management ESI Intl George Washington Univ November 2009 to November 2012 I have take 9 courses in the IT Project Management Disciple each course is 3 pdus Some of the courses include the following Risk Management Project Management Communications Requirements Analysis and Systems Integration
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Network Project Manager Contractor Network span lProjectspan span lManagerspan Contractor Network Project Manager HCL America Inc Raleigh NC Accomplished achievementdriven and resultsoriented IT project manager and team builder Adaptable practiced in mitigating risk outgoing and articulate with a whatever it takes mentality Experienced in budgeting quality management and steering vendors Seasoned in bringing teams together and navigating challenges allowing for successful reach of end goal Consistently gained increased responsibility through employment history Leadership abilities and solid decisionmaking skills Servant Leader Authorized to work in the US for any employer Work Experience Network Project Manager Contractor HCL America Inc February 2019 to Present Searched relentlessly for unassigned business owners for each VPN and circuit to ensure smooth migration that complied with the business needs Pursued and discovered resolutions when none could be found for both the impacted business and partners Lead contact for the relocation of personnel from one office location to another Accomplishments Completed a yearlong project in 5 months migrating 30 VPNs 27 circuits and decommissioning 65 VPNs from two BCBSNC legacy data centers to new CoLo data centers Project Manager Contractor Global Bankers Insurance Group June 2018 to November 2018 Followed PMO standard process methodology and templates throughout the project life cycle from discovery engagement to execution Championed all open risks issues and project deliverables through project process Learned how to properly use Confluence as a onestop shop for all projectrelated items Exposed to Visio as a way to create process flows charts to document separate steps to a solution Educated on how to gather and develop business requirements from stakeholders and subject matter experts to ensure a gapfree project solution and progress business process improvement simultaneously Accomplishments Outsourced a major department to a thirdparty print vendor in less than six months Completed a build and implementation of a service desk project in less than three months Negotiated print vendor contractual terms saving the business money and risk longterm IT Project Manager Fujitsu America Inc October 2015 to May 2018 Developed and maintained Microsoft Project Plans communication and scope documents and risk and issue logs Participated in taking products and services through development QA UAT and production environments in addition to gaining change management approval Sharpened knowledge base by effectively using CA Clarity SharePoint and Citrix to run projects and gained experience to SDLC Accomplishments Concurrently managed 812 projects ranging in security infrastructure help desk compliance enterprise network software upgrades office relocations and vendor management on a consistent basis Completed a total of 42 projects with 90 projects completed within original planned timelines Received global recognition for relocating BCBSNCs headquarters facility of more than 1500 people migrated production datacenter comprised of hundreds of distributed systems networks storage and mainframe systems without disruption to the core business to a newly constructed facility Harmonized milestones and deliverables fluidly for client and its 25 thirdparty vendors allowing for seamless overcoming of obstacles and completing the project under budgetI would shorten this or break it up into multiple comments Chosen consistently to manage most challenging clients due to proven record to deliver outstanding service and gain customer loyalty Acknowledged on multiple occasions by internal stakeholders and external clients for excellent leadership problem solving and collaboration on high profile programs and initiatives Human Resources Coordinator John Q Hammons Hotels July 2013 to October 2015 Developed coordinated and conducted orientation for all new associates singlehandedly Established and directed departmental and individual initial and ongoing training sessions throughout year Built community relationships including being an ACO member and an ACO Crisis Youth Mentor Represented and served as Workers Compensation contact Property Compliance Officer and Equal Employment Administrator Recruited for all open positions processed all payroll information enrolled employees into Benefits programs and steered as Safety Loss Prevention administer and maintained personnel files with current compensation benefit performance and mandated information Utilized programs such as Kronos Timekeeper Payroll AS400 and Kronos HRIS daily Accomplishments Trailblazed award Leader of the Quarter as first employee in company history to receive a reward reserved only for certain levels of management due to taking on multiple department management roles Demonstrated an ethics for going above and beyond the call of duty in customer service and being a team player earning Ambassador of the Month Recognized repeatedly for top performance by receiving many accolades and promotion Area Director Group Excellence Ltd November 2008 to November 2011 Opened and operated new branch from groundup in Raleigh NC including hiring training and developing new staff Maintained SES and districtspecific trackingbillinginvoicing systems evolving NCSCOSrelated curriculum and balancing budget Collaborated with North Carolina School Administrators and Title I Directors on rules regulations and standards state schools and teamed up with principals to customize details of their respective schools program Renewed companys inschool contracts across Dallas all successfully sustained and created new contracts in two districts generating new profit and producing new publicity and partnerships Accomplishments Marketed the company advantageously to compete for student clientele against 100 companies resulting in Group Excellence chosen as one of the top three on over 90 of applications surmounting established companies within its first few months of business in North Carolina Attained a new clientele base approval from districts and turned a profit concluding in being one of two branches that was successful of 22 newly opened branches Promoted four times in a threeyear period Education Project Management Certificate Collin College January 2014 to April 2014 Bachelor of Science in Business Administration University of Texas at Dallas Dallas TX 2005 to 2009 CertificationsLicenses CSM April 2018 to April 2020
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Information Security Information span lSecurityspan IT Security Specialist Investors Bank Manalapan NJ Authorized to work in the US for any employer Work Experience Information Security Investors Bank October 2016 to Present Monitor Develop Deploy and Support IT security software applications and functions Security tools DLP Websense Proxy BAE Systems Titus Proofpoint Secureworks SIEM FreshService Ticketing System Verizon Trusteer Infrastructure security assessment and review Metrics Reporting FSISAC alerts and remediation New technology evaluation and solution Vendor management and coordination Information Security Engineer Bank of Tokyo MUFG October 2013 to September 2016 Security tools BlueCoat Proxy Policy Rules and Layers Entrust Certificate Authority Tripwire RSA Secure Tokens Digicert Verisign Symantec Safenet Luna SA HTTPHTTPS SSLTLS Digital Certificates Patches Upgrades Infrastructure security assessment and review Project Support IT Security Analyst PKI Datalynx May 2011 to October 2013 Creating and administering PKI Gold Certificates utilizing Web RA Key Recovery Entrust Software VPN Security Manager Remedy Ticketing System Troubleshooting PKI issues and resolutions Following SOP Creating Data Reports Access Management Incident reports and Assigning Tasks Education HistoryEducation Middlesex University 2004 to 2006 HistoryEnglish College of Staten Island 2002 to 2004 Additional Information Relocating to Charlotte NC or Raleigh Durham NC Information Security Knowledge of BlueCoat Proxy Websense Proxy PKI Entrust CA SME Digicert Verisign BAE Systems DLP Tripwire Proofpoint SecureWorks RSA Forescout Microsoft Office MS Exchange Outlook Active Directory DNS Telemetry PowerPoint Remedy and FreshService Ticketing System HPSM Bomgar Lync Entrust Software Security Manager HTML VPNNetworking Issues Operating systemsplatforms Windows iOS Android SaaS Vendor Management and coordination Project Support Knowledge of Advanced Spanish both spoken and written
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software Developer span lsoftwarespan span lDeveloperspan software Developer Computer Sciences Corporation Having 45 Years of experience as a Software Professional in Dot Net SQL Server Good Knowledge in design and development of Web Based Windows Based applications of medium sized projects in diverse areas Technologies extensively worked ASPNet VBNet CNet ADONet Ajax LINQ SQL Server 20052008 Telerik Controls Agile IIS XML and WCF Selfmotivated and can independently learn and adapt to new technologies and ability to effectively communicate with all levels of management and staff Experience in writing simplecomplex queries using SQL Server 2008 Working experience on CSS and HTML Knowledge in MVC and AngularJs Experience in writing Unit test cases Team player with excellent communication and problem solving skills Good knowledge on issue Tracking toolJIRA Work Experience software Developer Computer Sciences Corporation October 2014 to Present Worked as a Software Developer in KALS INFO SYSTEMS from April 2013 to Jun 2014 Worked as a Dot Net Developer in PEAK TECHNO LINKS PVTLTD from July 2012 to Jan 2013 Product Developer Computer Sciences Corporation October 2014 to Present Computer Sciences Corporation October 2014 to Present Client Technology Visual Studio 2012 C SQL Server WCF MVC Angular JS AJAX XML and JQUERY Third Party Controls Telerik Infragistics Duration Oct 2014 to present Synopsis Risk Master Accelerator is a risk and claim management software provides RMIS analysis and reporting capabilities available independently or as a part of integrated claims and risk management solution The software supports highvolume data entry and processing in multiuser environments and provides a dynamic information interchange in network systems Responsibilities Developing Bug fixing Database Query Designing and client interaction Contribution Worked on critical issues fix Modifications Enhancements based on EndUsers Custom Request Coordinating with the testing team for fixing bugs Implementation and Training to End users involved in end to end delivery of the application Software Engineer KALS Information Systems Ltd April 2013 to June 2014 Multimedia Development Corporation SDN BHD April 2003 to April 2013 Project 1 MDEC WIZARD Client Multimedia Development Corporation SDN BHD Malaysia Technology Visual Studio 2010 C SQL Server Crystal Reports Third Party Controls Telerik Duration 010 Year Synopsis MDec has been using a Customer Relationship management system CRM developed in a clientserver architecture to address some of the MSCStatus processes The proposed software application called IPDKMS is a webbased internet application which will be exposed to the internal staff of MDeC the existing MSCStatus Companies and the prospective companies who intend to get an MSC status The following processes are considered in this software application a PreApplication processes b MSCStatus application processes c PostMSC processes In Summary any ICT Company that intends to get an MSC status certificate should go through a Lead registration process wherein the lead is registered and acceptedrejected Once accepted an Account manager is assigned to keep track of the lead and ensure the processes are followed in sequence The client is expected to submit the plans based on the MSC proposed activities that they intend to take up These plans go through a rigorous review process by MDC entities involving all the Units of Client Services Department Upon acceptance by these entities these cases goes through an Approval Committee which reviews the summary of the business and financial plans submitted and its sanctity relevance operations compliance to MSC requirements and so on Once the Committee approves necessary letters are generated to the Ministries and final approval is sent to the Client with the MSC status certificate Upon issuance postMSC certification services such as Relocation to one of the Cyber cities Yearly impact survey 5 year pioneer status renewals visit management will be done Responsibilities UI Design Coding Database and Query Designing Contribution Analysed the business requirements designed and developed the Web Site Designed and developed extensive dynamic web pages using ASPNET 40 JavaScript HTML and CSS Implemented user automatic input validation using ASPNET 40 Used ADONET objects Dataset and Data Adapter to store and make consistent access to SQL Server 2008 Worked with MS SQL Server 2008 to Manage and manipulate the data Bug fixing and maintenance of the product Coordinating and helping other team members working on the same project Coordinating with the testing team for fixing bugs Ensuring smooth delivery of the project Online school management Peak Techno Links July 2012 to January 2013 Client Brilliance School Technology Visual Studio 2010 CNET SQL Server Crystal reports Duration 06 Years Synopsis School Management System is a comprehensive solution designed to automate the activities of the School It is designed with an easytouse user interface The project consists of 6 Modules to manage Total School including Scheduling Examination Students details fees admissions staff details online TC generate Different login role By using the system we can maintain the Information of the Student right from the Registration to the Relieving School Management System provides the benefits of streamlined operations enhanced administration and control improved response to maintain the Student and Staff related Information at each and Every Phase efficiently Responsibilities Involved in Designing Coding Testing Contribution Development of various modules of the project Bug fixing and maintenance of the product Coordinating with other team members working on the same project Worked with MS SQL Server 2008 as backend data source for storing the data Coordinating with the testing team for fixing bugs Ensuring smooth delivery of the project Sales MetTube SDN BHD April 2002 to April 2003 Malaysia Technology Visual Studio 2008 VBNET SQL Server Crystal reports Duration 05 Years Synopsis MetTube ERP System is developed for a copper tube and busbar Manufacturing Company running an ERP legacy system It has various modules which cater to the process flow within different departments such as Inventory System Cpps Sales Warehouse Information System Debtor DLM Report modules Inventory System handles all the inventory stock available in the stores All the items available are classified into Consumable items and Spare part items and later assigned a part number CPPS Customers Product Process Specifications module consists of all the technical specifications of a product like groove details coil weight coil height pass schedule details and the instruction sheets Each product code is unique and it will have all the main aspects of the particular product So by using this module users manage the activities like creation of product codes and defining the process specifications Sales module consists of order creation sales contract formation and invoice process This module deals some of the main reports namely mill order card report copper premium reports sales commission reports and all shipping maintenance reports Warehouse module is handling the weighing packing material allotment quality acceptance ready list preparation and final packing list creation The major reports are weighin status report dispatch report daily performance report and floor inventory report Information System module handles the job number allotment for each product Debtor module manages the activities which are related to the financial matters and required when a customer issues a cheque or cash against the Invoice DLM Data Logistics Management manages the US stock business plan forecast and inventory spread sheet DAM Dispatch Automation Module manages vessel booking container planning and finished goods reports Responsibilities Involved in Requirement gathering Designing Coding Testing Contribution Development of various modules of the project Bug fixing and maintenance of the product Coordinating with other team members working on the same project Worked with MS SQL Server 2008 to Manage and manipulate the data Coordinating with the testing team for fixing bugs Ensuring smooth delivery of the project Education Sai Gowthami Jr College 2007 SSC Sahithi Public School 2005 Bachelor of Technology in Electronics and Communication Engineering JNTU Links httpwwwcsccom Additional Information Personal Skills Ability to think independently and learn rapidly Excellent analytical logical and programming skills Excellent Commitment dedication and planning towards goal oriented tasks Good work ethics with Good communication skills Programming Skills Enthusiastic to learn new concepts and technologies Technical Skills Web Technologies ASPNET HTML XML JavaScript jQuery CSS Programming Languages VBNET CNET Framework NET 203540 Entity Framework RDBMS MSSQL Server 20082005 Oracle Platforms Windows 982000XPWin7Win12 IDE Visual Studio 200820102012 Web App Server IIS 70 Web services WCF Data Access Technology ADONET LINQ Reporting Tools Crystal Report Engine 110 Third Party Controls Ajax Telerik Infragistics Other TFS Bitbucket GitHub
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IT Director IT Director IT Director LIVING WATER INTERNATIONAL Richmond TX Work Experience IT Director LIVING WATER INTERNATIONAL Stafford TX 2009 to Present Stafford TX 2009Present Faithbased nonprofit organization that helps communities in developing countries to create sustainable water sanitation and hygiene WASH programs in response to the global water crisis IT Director Manage all information technology functions and activities for the organization 380 Employees worldwide Recruit hire mentor and supervise team members report to the Senior IT Director Manage 6figure budget and direct the full lifecycles of software development projects Establish and maintain relationships with regional offices as well as international teams to identify opportunities for improvement including email and remote access to network resources Oversee Azurebased data warehouse infrastructure KEY CONTRIBUTIONS ACCOMPLISHMENTS Led multiple key projects and initiatives over a 9year period that included Designing and implementing Citrix highavailability XenServer environment Configure and Support Microsoft Azure Environment Creating networkserver architecture to protect against hardware failure and natural disasters Improved auditing efficiency by over 50 through centralizing all international accounting data to provide easier quicker information access Increased the organizations internet access speed by 75 through overseeing internet upgrade from T1 to a direct fiber access httpswwwlinkedincomintonyarchibold97172039 Houston TX 77084 7135030733 tarchiboldoutlookcom Improved server speed and uptime through researching selecting and implementing redundant ISCSI storage network Increased computing ROI via Cloud solution leveraging Azure for data warehouse infrastructure Network Administrator TEXAS SYSTEMS AND CONTROLS Tomball TX 2007 to 2009 Held full responsibility for all aspects of IT including 8 servers and over 65 workstations officelevel computers to 3D CAD design systems Directed and mentored support team members who fielded inquiries from the staff and performed maintenancetroubleshootingrepair activities KEY CONTRIBUTIONS ACCOMPLISHMENTS Achieved completion of technology requirements for the Austin satellite office ahead of time and under budget including configuration and connection to the HQ location Introduced system of performing impromptu security checks of servers and networks to verify adequate virus protection and compliance with corporate procedures Led team of electricians to install network cabling and phone wiring to industry standards for an office expansion project resulting 1000s in savings on contracted labor Created intranet support blog with comprehensive guides and FAQs to help users resolve issues as well as learn new procedures Systems Support Technician ITT TECHNICAL INSTITUTE Houston TX 2006 to 2007 In charge of the Student Staff Network within the Houston West ITT campus Supervised maintenance and repair activities for 200 workstations and 5 servers Led team of 6 in hardware and software deployments Provided detailed technical training and guidance to directreport student workers Completed data backups and maintained both application and curriculum software KEY CONTRIBUTIONS ACCOMPLISHMENTS Reduced PC rollout times and generated savings in labor hours through analyzing and optimizing the image delivery process Produced unexpected revenues from excess equipment following project management of office space reduction initiative Trained and mentored direct reports in IT best practices Education BS in Information Technology Colorado State University Skills Active Directory Less than 1 year Exchange Less than 1 year Firewalls Less than 1 year Solutions Less than 1 year Links httpswwwlinkedincomintonyarchibold97172039
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Android developer Android span ldeveloperspan Android developer WALMART Anchorage AK Authorized to work in the US for any employer Work Experience Android developer WALMART Dallas TX May 2017 to Present Description Receipt check app saved millions of dollars of shrink at Sams club When members buy items by selfcheckout register or Scan Go app they all get receipt s Receipt check app is used to scan barcodes on those receipts and displays all payed items Scanning UPCs of items in the cart determines if those items are on the receipt or not If the item is on the receipt it is marked green and verified If not the item scanned is marked red and it is reported as a shrink The member is asked to either buy the item or return it This app also determines if presented receipt is old from another club or fake This app is internal It is exclusively used by the associates of Sams club Role and Responsibilities Contributed to application requirement analysis for achieving the specifications suggested to improve the application Integrated Receipt Check App with LooperJenkins for continuous integration continuous delivery and continuous deployment Automated sending Jenkins built APK to different channels such as slack outlook email proximity among others Migrated the app from running on Marshmallow 601 to Orio 810 and solved all issued came along such as loading images within app using Picasso Implemented offline mode version of the app using connectivity Manager class Implemented interactive training screens using navigation component of android Implemented multiple banners throughout the app to display messages to the associate at a given period of time Implemented multi receipt capability to scan all receipts which belongs to one member and merge them into one receipt Implemented the capability of deleting item in case it is unintentionally scanned Implemented whats new screens which shows new features to the associates of a new version of the app Implemented feedback feature and integrated it with slack channel where the associates communicate directly to the developers Changed the look and feel of the app by completely changing already existing UI Made the app treat slow network calls as offline to make the app fast Implemented trouble scanning flow Which is an alternative in case a barcode cant be scanned Implemented a configurable capability of the app to allow associates to scan one item in the cart This helped reducing the length of the lines in Sams club Android developer USA TODAY McLean VA January 2015 to April 2017 Description USA TODAY Application brings the full library of breaking news to the mobile devices in an easy to read and fast experience With this application you easily get latest top stories and popular news The user can search by sections such as sports life Tech etc Beside that the users last visited sections will be displayed at the top The user can also bookmark the story you want Role and Responsibilities Contributed to application requirement analysis for achieving the specifications suggested to improve the application Worked extensively with Android Studio Java and Android SDK frameworks Integrated 3rd party libraries OkHttp and Retrofit to retrieve data in a form of JSON and display a scrolling Recycler View of daily news Modularized UI components with fragments and implemented Constraint layout to make the application responsive to various screen sizes Developed sections of the application which provides multi activities Custom Adapters List Views Images WebView Text Views among others Worked on activities to display daily news feed on the trending fashion design offered by The USA TODAY App Implemented all the latest Android Technologies such as Recycler Views card Views Appbar MVVM design pattern among others Worked with different data structure components such as HashMap Set List Array List Linked HashMap etc Contributed to the application communication and integration with other applications by implementing Content Providers Pending intents and Content Resolvers Involved in JUnit testing by creating test classes for methods and class units Worked in an Agile based environment Involved in the full lifecycle of the project including planning design development testing and deployment Tested the application for relevant bugs fixed the leaks and deployed on different Android firmware to validate the application stability Android Developer HyVee Des Moines IA September 2011 to December 2014 Description The new HyVee app makes browsing deals and savings easier than ever With this app the user can Build your shopping list and keep deals and coupons in one place Additionally this application is easy to use Role and Responsibilities Integrated with Gradle and used other thirdparty frameworks tools and SDKs such as Retrofit and Glide Implemented Android Marshmallow Permissions and enhanced more control over what permissions applications ask for from the device Used Shared preferences to save login information of the user for easy future recognition Integrated social media platforms such as Facebook Twitter and Instagram Worked under the umbrella of agile methodology Extensively used android application development tools including Android Studio Android SDK and ADT Used RESTful APIs to connect HyVee applications to backend services Integrated MVP as architectural design pattern Participated in all stages of app development concept design develop iterate test Integrated test frameworks such as Mockito for android API calls and Espresso to exercise user interaction Worked on making the app support different screen sizes and configuration Java Developer TMobile Bellevue WA May 2009 to August 2011 Description Improve the performance of all functions involved in the development and maintenance of existing applications Roles and Responsibilities Designed the algorithm codes and have used design patterns and ObjectOriented Design methodology Used Agile Scrum program management to track the project development Checked validation and tested the user authentication and user preferences Implemented and enhanced new features in existing applications Used JDBC for querying data into the database also Involved in creating and modifying database objects Extensively worked with java collection classes like List Set among others Developed Use case diagrams Object diagrams Class diagrams and Sequence diagrams using UML Used multithreading through java to run high end operations Education Bachelors Skills Android Data binding Viewmodel Html5 Android studio Additional Information Senior Mobile Developer with 10 years of experience in Analysis Design and Development of various Android Mobile Applications Solid understanding of full mobile and Software Development Life Cycle SDLC including Waterfall and Agile methodologies Experience and Expertise in android fundamentals such as using the Debugger Testing App Support Libraries Supporting Multiple Screen Sizes Async Task and Loaders Shared Preferences SQLite Databases Content Provider among others Well understanding with version control systems such as Git Experience with the thirdparty libraries and APIs such as GSON Retrofit Okhttp3 Proficient in ObjectOriented design Data Structure and Problem Solving Strong knowledge in RESTful JSON and XML Experience in Multithreading and background tasks Experience in Optimizing for multiple device screen Experience in JUnit testing by creating test classes for methods and class units Experience of Web Services in android and efficient data transfer between servers and devices Familiar with the new Android Orio features such as display cutout support and enhanced messaging experience Experience with creational and structural design patterns such as Singleton Dependency injection adapter among others Deep understanding of test frameworks such as Mockito for android API calls and Espresso to exercise user interaction Knowledge of implementing camera intents and utilizing devices camera for various purposes Experience in architectural patterns such as MVVM Knowledge of Databases and web development languages such JavaScript HTML SQL and PHP Strong analytical collaboration writing and communication Skills Selfstarter result oriented and willing to learn new challenges SKILLS Android components Data binding Lifecycles Livedata Navigation Room ViewModel Fragment Languages Kotlin Java C JavaScript HTML5 CSS3 PHP Database MySQL SQLite SQL Room IDE Eclipse Android Studio Web Services REST and JSON Operating Systems Windows Linux and Android Software Microsoft Office Adobe Photoshop and MATLAB Editors Notepad Notepad
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IT Director span lITspan Director IT Director Star Tribune IT leader responsible for IT strategy departmental staffing operational expenses service desk and capital budgeting Leader of multiple internal teams of technologists across a wide breadth of overall technology areas Driven to streamline using Agile and Lean IT across the department and create high functioning teams Develop long term vision and strategy for IT across the enterprise Improve daytoday operations and drive high availability and scalable infrastructure for growth Manage multiple largescale projects for a 24x7x365 operation Consultative leader working with other business units to recommend implement and support new technology solutions IT experience in highly regulated industries of banking and healthcare Featured Skills Team Leadership IT Strategic Planning Financial Capital and Operating Budgeting Enterprise Project Management IT Security Agile Lean IT Work Experience IT Director Star Tribune Minneapolis MN 2019 to Present In role promotion to IT Director continuing in leadership of implementation administration and security of IT architecture Leading the teams of infrastructure network security workstation and mobile Highly visible role reporting directly to VP of Information Technology highest ranking IT executive responsible for leading service delivery to all internal business units Consultative role partnering with senior company leaders to develop technology tools applicable to variety of BUspecific processes Accountable for leadership and project management of new company initiatives from inception to completion This includes managing project scope teams budget design and delivery Responsible for development of department budget including forecasting capital planning expenditures that directly affect the enterprise wide budget Major Initiatives Cloud Security Cloud Planning Workload Automation IT Manager Star Tribune Minneapolis MN 2015 to 2019 Leadership of implementation administration and security of IT architecture Leading the teams of infrastructure network security workstation and mobile Highly visible role reporting directly to VP of Information Technology highest ranking IT executive responsible for leading service delivery to all internal business units Consultative role partnering with senior company leaders to develop technology tools applicable to variety of BUspecific processes Accountable for leadership and project management of new company initiatives from inception to completion This includes managing project scope teams budget design and delivery Responsible for development of department budget including forecasting capital planning expenditures that directly affect the enterprisewide budget Major Initiatives Office 365 Project Management and Implementation Initiated and led O365 implementation Negotiated pricing and licenses with Microsoft Sold senior VPs on new direction Decommissioned 90 of Microsoft support platform servers Reduced onsite workload and enabled a work from anywhere workforce Department Portfolio Project Management Established and led project management initiatives that included modernization of application systems hardening of networks replacement of two data centers and final completion of virtualization of all systems Using the Agile methodology to quickly change with departmental needs to deliver the solutions quickly and on budget Focusing on deployment and monitoring by use of code and automated systems Enterprise Security Posture Chosen by VP to ensure PCI compliance standards were met Built out internal security practice oversaw all processes and implemented products and audits which sustain a high level of security Automation and Process Standardization Enabled 400 increase in work output by engineering an improved automation and standardization process for establishing workstations Drove teams to reduce touch points on deployment of technology and use of code in order to reduce defects Consistent approach aligning with Lean IT to eliminate waste in processes PowerShell and Python scripting lead to major decreases in touch points for workload IT Project Manager Enterprise PMO Asset Lifecycle Management Minneapolis MN 2014 to 2015 Facilitated and led crossfunctional teams in the implementation of enterprise projects directed resources and tasks built project requirements and managed project communication Managed project schedules resources milestones issues and stakeholder communications Assessed risk and developed contingency plans Led and managed changes to the scope of the project Planned deployed and managed testing efforts for projects Project Achievements Paper to digital document conversion Complete conversion of all legal and human resources records Implemented OSHA compliant SDS program determined what to buy and successfully instituted it In collaboration with peer successfully moved entire corporate headquarters from one building to another including technology infrastructure on time on budget CEO valued how easy it was for end users Lead Technology Analyst Target Corporation Minneapolis MN 2012 to 2014 Responsible for all aspects of IT projects including assembling project plans and teamwork assignments monitoring work efforts identifying resource needs performing quality review and escalating issues appropriately Oversaw all development and execution of IT audit projects that lead to identification of technology risks financial risks and areas of control improvements Drove the scoping planning and reporting of audits Systems Engineer Total Networx Burnsville MN 2010 to 2012 Member of Total Networx team focused on fulfilling national banking institution and hospital clients needs including traveling to sites Primary responsibilities centered on advisory on systems defining objectives for new projects compiling and presenting information and implementing new systems Specialty within these controls was security and protection of assets and configuration complimenting the core bank system Routinely worked with nontechnical clients to outline business needs and select solution for client Information Technology Administrator First Commercial Bank Bloomington MN 2005 to 2010 Researched planned and implemented variety of IT systems to modernize entire technology structure of the bank Created controls and procedures to keep in compliance with State Federal and FDIC guidelines for financial institutions including various IT audits of banks systems Computer Engineer Harley Davidson Motor Company Milwaukee WI 2005 to 2005 Intern tasked with server configuration configuring network systems and general upkeep of 400 servers Trained in variety of IT management software applications Extensive training in wiring and architecture layout for a large corporate environment with 17000 users Education Master of Business Administration in Finance and Management Augsburg College Minneapolis MN Bachelor of Arts in Business in Finance Augsburg College Minneapolis MN Links httpwwwlinkedincominanthonywagner
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IT Project ManagerBusiness Analyst span lITspan span lProjectspan span lManagerspanBusiness Analyst IT Support Specialist Morgan State University Baltimore MD Authorized to work in the US for any employer Work Experience IT Project ManagerBusiness Analyst Maryland Department of Transportation OTTS Hanover MD June 2017 to Present Directly involved in gathering documenting and analysing IT business needs and requirements from various stakeholders clients senior directors for various multimillion dollar projects for the organization used in creating FRD documentsFunctional Requirements Documents Worked on projects with Microsoft Project Online Microsoft Visio attended weekly PMO meetings helped in ScrumAgile projects IT Support Specialist Morgan State University Baltimore MD March 2017 to Present Installation Deployment with Upgrade of Operations System Windows UnixUbuntu Mac Troubleshooting Application setups IT security Cisco Networking VoIP phones Network printers Rollout maintenance switches routers Papercut Print Management Technology Client Services Service Desk Academic Technology services Math lab smart boards Blackboard Supply Chain Logistics Analyst IT Project Coordinator Omatek Computers Lagos NG October 2015 to December 2016 Lagos Nigeria Supervised the assembling of laptops desktops computers from completely knockdown casings solar panels and equipment Responsible for stock inventory control review of price analysis of all IT components developed qualitative and quantitative analytical work prepared interim presentations meeting with the GMD on sales reviews price review targets price review Responsible for batchcom analysis used in shipment preparations for the company and developed business strategies to save cost Web Content Uploader Jumia Nigeria Lagos NG March 2015 to August 2015 Nigeria Responsible for Backend Quality Assurance of over 400 to 500 products per day to check that they met the IT set standard and guidelines before they went live online on for the companys ecommerce platform for sales IT Business Analyst Wragby Business Solutions April 2014 to January 2015 Ikeja Lagos Provided application of Microsoft Dynamics Customer Relationship Management CRM Microsoft Azure Enterprise Resource Planning ERP Cisco technology Attended various meetings and presented the various business applications of the company at various executive meetings to help plan implement manage and improve their day to day work Desktop Installation IT Systems Engineer UK January 2013 to January 2014 PARTTIME CONTRACT Microfix IT Datford Kent United Kingdom Provided technical support for desktop computers portable PCs and related technology Installation troubleshooting application setups and rollout of over 500 computers of desktop computer setup and testing of the software and computer peripherals hardware Mathematics Computer Tutor Harris Academy Bermonsdey London June 2013 to October 2013 United Kingdom Mathematics tutor and career advisor Year 8 Year 12 Mathematics Tutor ONE YEAR NATIONAL YOUTH SERVICE CORPS June 2011 to June 2012 Fegge Girls College Onitsha Nigeria Evaluated and graded examinations assignments and recorded grades from Year 8 to Year 13 Developed teaching materials answer keys supplementary notes and course websites Configuration Manager and many other IT related issues Computer labs 2012 to 2012 Assistant Data AnalystTechnical IT support Major Oil Marketers Association of Nigeria March 2009 to November 2009 INTERNSHIP Major Oil Marketers Association of Nigeria MOMAN Oando Plc Forte Oil Plc Victoria Island Lagos Migrated and help upgraded Operating systems helped in troubleshooting and interaction with application software to diagnose and resolve unique issues with hardware and software Trained staff on use of new IT gadgets and tools Education Masters in Project Management Morgan State University Graves School of Business Management Baltimore MD January 2017 to December 2018 MSc in Management of Business Information Technology University of Greenwich London September 2012 to January 2014 BTech in Computer Science and Engineering Ladoke Akintola University of Technology September 2005 to December 2010 Skills Active Directory testing Security access Links httpwwwlinkedincomintayanleke CertificationsLicenses Professional Scrum Master PSM I July 2019 to Present Agile framework technologies A valid IT Specialist certification Project Management Professional PMP July 2019 to Present Microsoft Dynamics CRM 2013 Application Specialist July 2015 to Present Microsoft Certified Professional MCP April 2009 to Present Oracle Certified Associate OCA Database Administrato Present Database Management Beta Sigma Gamma Lifetime member In recognition of high scholastic achievement Additional Information hobbies Travelling games reading football
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Advanced Technician Advanced Technician Advanced Technician Peak Systems West Palm Beach FL IT technician with experience using Remedy to process customer requests and resolve application issues Proficient in handling VPN requests for clients Support client systems software hardware and operating systems as well as smart phones Work well independently and within a team and possess strong verbal and writing skills Work Experience Advanced Technician Peak Systems New York NY July 2010 to Present Participate in deployment projects for vendors in replacing and imaging several computers Set up new systems and perform data migration for multiple users sequentially Monitor and troubleshoot software and hardware related issues as well as machine assembly Determine proper configurations and system functionality Verify LAN connectivity check printer functionality and dual monitor configurations Assist users with system configuration and technical issues Provide smart phones support and troubleshoot issues Peak Systems New York NY June 2014 to August 2014 Troubleshot and resolved desktop support issues Performed data migration and assisted users with login and application issues Mapped network printers and troubleshot printer problems Worked with the bridge over the phone to provide additional assistance to users for specific applications or network connectivity Provided desktop support and educated users with the new system functionality Peak Systems New York NY February 2014 to May 2014 Migrated users from Windows XP to Windows 7 created user accounts and managed access control Configured and installed desktops and laptops installed various applications for brokers in a fast paced environment Provided desktop support for several users and resolved issues as quickly as possible Assigned closed and resolved tickets within a short time Contacted software companies to resolve installation problems IT Security Analyst Consultant Peak Systems November 2010 to August 2013 Verizon Wireless Orangeburg NY Managed the daily flow of information received through the Automated Customer Service Request ACSR Provided resolution on trouble tickets related to application failures logon issues Ensured that access to applications is granted on a needtoknow least privilege basis Approved Virtual Private Network VPN requests and troubleshot token issues or connectivity problems Enabled and disabled accounts in Active Directory and added users to specific groups Logged and monitored reports for several servers and researched hostnames to avoid hacking Created new identities and keys for RSA Access Manager and Key Manager Clients imported certificates validated passwords for application team Trained interns and employees on applications and troubleshooting techniques to decrease time to resolve trouble tickets Peak Systems New York NY July 2010 to November 2010 Participated in deployment projects and performed data migrations for several users Set up and maintained enduser machines Provided desktop support and escalated issues to appropriate departments Performed system wipes and reimaged machines accordingly Flashed Bios and performed system configurations Education Bachelor of Science in Computer Science St Johns University 2001 Additional Information TECHNICAL SKILLS Remedy LAN WAP WEPx MS Windows 2000XPVista7 Ubuntu 910 WPAx SSID settings TCPIP DHCP DNS MS Office suite SQL Active Directory VPN SecurID Quality Center QTP Symantec Ghost Microsoft Exchange Server 2007 Altiris deployment console
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Production Engineer at 1199NBF Production Engineer at 1199NBF Brooklyn NY To ensure an IT technician position within a progressive corporation in which I can develop my skills and become a valuable contributor to further the goals of the corporation Work Experience Production Engineer at 1199NBF February 2018 to Present Experience in Tidal Enterprise scheduler Experience in V3 Production and testing environments making sure the jobs are running with their set dates and the correct parameters Experience in Information security position as a junior admin role understanding how to encrypt and decrypt files Knowledge in the following languages C C Java Python and SQL also knowledgeable in the command prompt Experience in the new the OS and Linux environments using Ipswich Experience with writing quick batch files in the command prompt to move or change files that our vendors need TD Chase or any other company Worked closely with vendors overseas managing small projects I was in charge of giving the go ahead to oversee any project or start with a new vendor Experience with working very closely with Legal and the finical department corresponding jobs to send their vendors Experience with Project managers executing plans on a timely manner and creating scrum sheets Created an extremely difficult task which was automating a lot of jobs done manually for 3rd party vendors I was the first to tackle that job IT Help Desk Levels Symantec SEP July 2015 to February 2018 Experience in maintaining and deploying of computer systems for hardware and software in a real time environment Experience in installing computer hardware and software for diverse groups in a real time environment desktopslaptops monitors keyboards mice printers scanners etc Software Installed Supported Symantec SEP 12 AppSense Altiris Agents PGP Encryption Microsoft Office 2007 Adobe Reader Java Hardware Dell Optiplex 9010 AIO 9020 AIO 9030 AIO 960 980 990 Apple MACs OS Installation of Networks Using Hubs Cables Patch Cables Setting up printers on networks Operating Systems Microsoft Windows 78 10 MAC OS Experience Working in a realtime environment and active call centers Experience Imaging desktops and laptops using PXE with Windows 7 32 and 64 Bit for implementation and deployment Able to execute plans in a timely manner Ability to work under pressure and meet deadlines while maintaining professionalism in all aspects Project Management in DMS Data Management System Have experience in Python C Java and C Experience in IS system admin role managing over 2000 PCs and Laptops IT Manager Project Manager Larry Press Insurance brookly ny 2012 to 2014 Installed servers Installed networks Managed IT Dept of 56 people Education Information Technology St Francis College 2013 to 2018 Vaugh College of aeronautics and technology 2012 to 2013 High School Diploma Xaverian High school 2009 to 2012 Skills PROJECT MANAGEMENT 2 years ASSET MANAGEMENT 3 years PRODUCTION MANAGEMENT 2 years Application Support Production Support Molding Casting Injection Molding Additional Information Skills Asset management Project management Production management Entrepreneurial skills owning two business and they never failed Creative when I feel that something needs to be changed
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Python Developer span lPythonspan span lDeveloperspan Python Developer AMAZON Seattle WA 5 years of IT experience in Analysis Design Development Implementation and Testing of various standalone and clientserver architecturebased enterprise application software in Python on various domains Expertise in implementing ObjectOriented technologies Web based clientserver architecture serviceoriented architecture and Object Relational Mappings ORM Experienced in developing Webbased Applications using Python CSS HTML JavaScript Angular JS and JQuery Skilled experience in Python with using new tools and technical developments Libraries Used libraries Beautiful Soup Jasy numpy Scipy matplotlib Pickle PySide Pandas dataframe SQLAlchemy networkx numpy scipy urllib2 Pychart Highcharts PySide SciPy PyTables to drive improvements throughout entire SDLC Experience with Open VMS 62 71 72 Unix SOLARIS Linux and NT systems Performed system tuning functions and installed software on NT Unix and Alphaservers Expertise in working with serverside technologies including databases Restful APL and MVC design patterns Experience in creating Open stack services for Identity Compute Image Service Block Storage Networking Neutron Keystone Superior Troubleshooting and Technical support abilities with Migrations Network connectivity Security and Database applications Experience in using third party tools like Telerik DevExpress and kendo Controls and worked containerizing applications using Docker and Vagrant and familiar with JSON based REST SOAP and Amazon Web Services Good experience in Shell Scripting SQL Server UNIX and Linux Open stack Involved in Unit testing Integration testing UserAcceptance testing and Functional testing Experience in working with different operating systems Windows 98 NT 2000 XP Vista 7 8 UNIX and MAC OS X Experience in AWS Cloud services such as EC2 S3 EBS VPC ELB Route53 Cloud Watch Security Groups Cloud Trail IAM Cloud Front Snowball RDS and Glacier Experience with automationconfiguration management using tools like Ansible Puppet Chef and SaltStack Experienced in developing API services in PythonTornado NodeJS while leveraging AMQP and RabbitMQ for distributed architectures Expertise in PIP community most used Python Package Manager PyVows BDD tool for Python Expertise in working with GUI frameworksPyjamas Jytho guidata PyGUI PyQt PyWebkitGtk and Experienced with Elasticsearch Log stash and Kibana ELK Expertise in Crypto Blockchain Bitcoin Monaro Bitcoin Cash Ecommerce platform built utilizing Python with Flask backend and JinjaJavaScript frontend Work Experience Python Developer AMAZON Seattle WA December 2017 to Present Responsibilities Worked with openstack services such as NOVA SWIFT KEYSTONE NEUTRON CINDER and GLANCE Used J2EE Design patterns Singleton Service Locator and DAO Added support for Amazon AWS S3 and RDS to host staticmedia files and the database into Amazon Cloud Developed Kafka producer and consumers HBase clients Spark shark Streams and Hadoop MapReduce jobs along with components on HDFS Hive Leveraged AWS cloud services such as EC2 auto scaling and VPC to build secure highly scalable and flexible systems that handled load on the servers Implemented TFS Build Archival to AWS Simple Storage Service S3 and created Life Cycles for managing the files in S3 Implemented cloud watch for setting alarm for monitoring the Ec2 instances Used Kubernetes to deploy scale load balance and worked on Docker Engine Docker HUB Docker Images Docker Compose for handling images for installations and domain configurations Extracted data from the database using SASAccess SAS SQL procedures and create SAS data sets Responsible for Data Backups Restores and Recovery using tapesys software Used python packages cx_oracle pyodbc and MySQL dB for working with Oracle sql server and MySQL DB respectively Code conventions pushed for PEP8 and Pylint compliance Analyzing the data in existing PIP schema Modifying data using SASBASE SAS MACROS Created server monitoring daemon with Psutil supported by Elasticsearch app for analytics which I created Also researched big data solutions with Cassandra database Worked on migration of Splunk to AWScloud instances Involved in standardizing Splunk forwarder deployment configuration and maintenance across UNIX and Windows platforms Configured Elastic Load Balancer and Auto scaling to design cost effective fault tolerant and highly available systems Created Python and Bash tools to increase efficiency of application system and operations data conversion scripts AMQPRabbitMQ REST JSON and CRUD scripts for API Integration Worked on AJAX framework to transform Datasets and Data tables into HTTP Serializable JSON strings Placed data into JSON files using Python to test Django websites Wrote Python code embedded with JSON and XML to produce HTTP GET request parsing HTML data from websites Implemented SOAPRESTful web services in JSON format Using Chef deployed and configured Elasticsearch Logstash and Kibana ELK for log analytics full text search application monitoring in integration with AWS Lambda and CloudWatch Built Elastic search Log stash and Kibana ELK to store logs and metrics into S3 bucket using Lambda function Worked on developing CRUD applications using MERN stack MongoDB ExpressJS ReactJS and NodeJS and REST based API Wrote python scripts using Boto3 to automatically spin up the instances in AWS EC2 and OPS Works stacks and integrated with Auto scaling to automatically spin up the servers with configured AMIs Developing python programs by using boto3 sdk to implement security by using AWS Cognito service Using Python included Boto3 to supplement automation provided by Ansible and Terraform for tasks such as encrypting EBS volumes backing AMIs and scheduling Lambda functions for routine AWS tasks Used ReactJS to create Controllers to handle events triggered by clients and send request to server Maintained states in the stores and dispatched the actions using redux Developed Docker images to support Development and Testing Teams and their pipelines and distributed images like Jenkins Selenium JMeter and Elasticsearch Kibana and Logstash ELK and handled the containerized deployment using Kubernetes Log monitoring and generating visual representations of logs using ELK stack Implement CICD tools Developed full stack Python web framework with an emphasis on simplicity flexibility and extensibility It is built atop excellent components and reinvents zero wheels WSGI routing templating forms data plugins config events SQL Alchemy Storm CouchDB OpenID App Engine jQuery etc Validated BI Support events transformed and batched events which are sent to HNM and Kafka by triggering these events using Kafka Mesos Developed a fully automated continuous integration system using Git Gerrit Jenkins MySQL and custom tools developed in Python and Bash Involved in front end and utilized Bootstrap and Angularjs for page design Created Data tables utilizing PyQt to display customer and policy information and add delete update customer records Used PyQuery for selecting particular DOM elements when parsing HTML Used Wireshark live http headers and Fiddler debugging proxy to debug the Flash object and help the developer create a functional component Used Pandas API to put the data as time series and tabular format for east timestamp data manipulation and retrieval Worked with python editors like PyCharm PyScripter PyStudio PyDev Wing IDE and Spyder Developed tools using Python Shell scripting XML to automate some of the menial tasks Working in team of Architects and Developers to build and deploy Python Flask Peewee Linux AWS Used RAD 70 for implementing Static and Dynamic web services for consuming and providing services related to the business Worked on Jenkins continuous integration tool for deployment of project Played a key role in a development wide transition from Subversion to Git which resulted in increase in efficiency for the development community Used Pandas library for statistical Analysis Pandas library was used for flexible reshaping and pivoting of data sets Used Celery as task queue and RabbitMQ Redis as messaging broker to execute asynchronous tasks Python Developer Starbucks Seattle WA March 2016 to November 2017 Responsibilities Developed the presentation layer using HTML CSS JavaScript JQuery and AJAX Utilized Python libraries wxPython numPY Pandas Twisted and mat PlotLib Worked with Python libraries requests pythonldap suds pexpect pip subprocess Developed frontend and backend modules using Python on Django including Tasty Pie Web Framework using Git Implemented SQL Alchemy which is a python library for complete access over SQL Developed views and templates with Python and Djangos view controller and templating language to created userfriendly website interface Used Pandas library for statistical Analysis Pandas library was used for flexible reshaping and pivoting of data sets Developed crossbrowserplatform with ReactJs NodeJS JQuery AJAX and HTML5CSS3 to desired design specs for single page layout using code standards Created UI from scratch using ReactJs Used Pandas NumPy seaborn SciPy Matplotlib Scikitlearn NLTK in Python for developing various machine learning algorithms and utilized machine learning algorithms such as linear regression Used Django configuration to manage URLs and application parameters Installed configured and managed the AWS server AWS data pipeline for Data Extraction Transformation and Loading from the homogeneous or heterogeneous data sources Accessed database objects using Django Database APIs Worked on pythonbased test frameworks and testdriven development with automation tools Worked with real time streaming application and batch style large scale distributed computing applications using tools like Spark Streaming Implemented advanced procedures like text analytics and processing using the inmemory computing capabilities like Apache Spark written in Scala Responsible for debugging and troubleshooting the web application Manage the configurations of multiple servers using Ansible Deployed mircoservices2 including provisioning AWS environments using Ansible Playbooks Provisioned load balancer autoscaling group and launch configuration for mirco service using Ansible Used Ansible playbooks to setup Continuous Delivery pipeline This primarily consists of a Jenkins and Sonar server the infrastructure to run these packages and various supporting software components such as Maven etc Created cloud service using AWS managed Virtual machines and websites using AWSEC2 ELB Autoscaling Lambda Developed installer scripts using Pythonboto3 for various products to be hosted on Application Servers Written Python utilities and scripts to automate tasks in AWS using boto3 and AWS SDK Automated backups using AWS SDK boto3 to transfer data into S3 buckets Writing playbooks for Ansible and deploying applications using Ansible Automated various infrastructure activities like Continuous Deployment Application Server setup Stack Monitoring using Ansible playbooks and has integrated Ansible with Run deck and Jenkins Provisioned and patched servers regularly using Ansible Implemented Ansible to manage all existing servers and automate the buildconfiguration of new servers Working on Spinnaker platform for MultiCloud Continuous Delivery Bake Test DeployContainer Pipelines using Packer Terraform Kubernetes AWS GCP Responsible for on boarding Application teams to build and deploy there code using Git Hub Jenkins Nexus and Ansible Migrated out core repository from SUBVERSION to GIT Managed GitHub Projects and migrated from SVN to GitHub with history Used Cloud Trail TESSA Cloud Passage Check Marx Qualys Scan tools for AWS security and scanning Automated various service and application deployments with ANSIBLE on CentOS and RHEL in AWS Wrote ANSIBLE Playbooks with Python SSH as the Wrapper to Manage Configurations of AWS Nodes and Test Playbooks on AWS instances using Python Run Ansible Scripts to provision Dev servers Created monitors alarms and notifications for EC2 hosts using Cloud Watch Performed web testing automation using selenium API Worked on Redux making to do list reduces reducers functions and implementing store method PI Services JavaScript Bootstrap GIT and JSON Responsible for Configuring Kafka Consumer and Producer metrics to visualize the Kafka System performance and monitoring Written and Maintained Automated Salt scripts for Elasticsearch Logstash Kibana and Beats Performed parameterization of the automated test scripts in Selenium to check how the application performs against multiple sets of data Contributed in developing Automation Framework that uJava Selenium Web Driver and Testing Wrote automation test cases and fixing automation script bugs Worked with migration to Amazon web Services AWS Python Developer San Francisco CA September 2014 to February 2016 Responsibilities Worked on developing Web Services using SOAP WSDL and developing DTDs XSD schemas for XML parsing processing and design Implemented logging mechanism to capture exceptions and errors using Log4j tool Used Tortoise SVN as a versioncontrol client for Subversion Responsible for entire data migration from Sybase ASE server to Oracle Migration of API code written for Sybase to Oracle Debug the application using Firebug to traverse the documents and manipulated the Nodes using DOM and DOM Functions using Firefox and IE Developer Tool bar for IE Implemented Docker containers to create images of the applications and dynamically provision slaves to Jenkins CICD pipelines Developed Hadoop integrations for data ingestion data mapping and data processing Used XML for dynamic display of options in select box and description on web page Implemented the MVC architecture using Apache Struts Framework Experience in Python open stack APIs Worked with Rational ClearCase to provide sophisticated version control workspace management and parallel development support Build and maintained a Selenium Regression test suite Involved in building database Model APIs and Views utilizing Python to build an interactive webbased solution Wrote Python code using Ansible Python API to automate cloud deployment process Managed Web applications configuration files users file systems and packages using Ansible Built various graphs using Matplotlib package which helped in taking business decisions Created Restful APIs to integrate and enhance functionalities of the application Also Utilized Restful API in communicating with third parties Worked on automation using the Python scripting language Git on Cygwin32 and XML Worked on monitoring tools like Nagios Zabbix AWS Cloud Watch to health check the various deployed resources and services Involved and played a leading role in database migration projects from Oracle to MongoDB Designed and managed API system deployment using fast http server and Amazon AWS architecture Designed and developed UseCase Class and Object Diagrams using UML Rational Rose for Object Oriented AnalysisObject Oriented Design techniques Excellent understanding and knowledge of Hadoop Distributed file system data modelling architecture and design principles and Developed Python Mapper and Reducer scripts and implemented them using Hadoop streaming Involved in writing application level code to interact with APIs Web Services using JSON and involved in AJAX driven application by invoking web servicesAPI and parsing the JSON response Developed views and templates with Python and Django view controller and templating language to create a userfriendly interface using MVC architecture Worked on resulting reports of the application and Tableau reports and involved in modifying data using SASBASE SAS MACROS Involved in installing software using pip command for python libraries like Beautiful Soup NumPy SciPy pythontwitter RabbitMQ Celery matplotlib Pandas dataframe and used the PEP8 coding convention Migration of API code written for Sybase to Oracle and was involved in Overlook the migration activity of PLSQL programs Build backend application with Python Django Worked on Dockers RabbitMQ Celery and Jenkins Involved in migrating the Libraries written using Sybase APIs to Oracle OCCI API Used Python Libraries Pandas and NumPy SQL and Tableau to procure clean and aggregate data from Relational database to generate status reports and dashboards Education Bachelor of Engineering in Information Technology in Information Technology RAJASTHAN TECHNICAL UNIVERSITY 2013 Additional Information SKILLS Operating Systems Windows 982000XP78 Mac OS UNIX and Linux CentOS Debian Ubuntu Programming Languages Python Java C PHP Web Technologies HTMLHTML5 CSSCSS3 XML DOM AJAX jQuery JSON and CSS Bootstrap Frameworks Django Flask Pyramid PyJamas Jython Angular JS Node JS Spring Hibernate Webserver Apache HTTP webserver WebLogic WebSphere JBoss and Apache Tomcat IDE Eclipse webstorm Sublime Text Brackets Pycharm Pystudio Pyscripter Analytic Tools Google Analytics Fiddler Cloud Computing AWS EC2 S3 RDS MY SQL SQS Deployment Tools Heroku Amazon EC2 Jenkins and Fabric J2EE JDBC JNDI JSP and servlets Databases Oracle 8i9i10g11g MySQL Sqlite3 Cassandra Redis and mongo DB Testing Tools Bugzilla Jasmine Pyunit JIRA and Junit zope pytest nose Robot Protocols TCPIP HTTPHTTPS SOAP
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OwnerOperator OwnerOperator Erie CO With over 19 years as a web developer I have fostered a strong work ethic and intense attention to detail in both design and development I am experienced in all phases of web production including planning design development testing and maintenance Designers I have worked with appreciate not only my programming experience but also my understanding of their vision and the execution of their design Authorized to work in the US for any employer Work Experience OwnerOperator Dandelion Web Services LLC Erie CO January 2010 to Present Work with designers design agencies and directly with clients Develop WordPress sites utilizing existing templates as well as creating unique templates Design and program static HTML sites Freelance Web Developer RameyDesign Atlanta GA September 2002 to December 2009 Approached by individual designers and referrals from Melia Design Group which led to freelance side business Work included contracting with the designer managing timelines development and testingof site and site maintenance Programmed sites for The Mohawk Group Venadar Consulting and many more Lead Programmer Melia Design Group Atlanta GA September 2000 to May 2005 Began as an intern and was soon hired to fulltime programmer Promoted to Lead Programmer in 2003 Responsibilities included Attended project planning meetings coordinated with design team and programming intern tested sites before final delivery Programmed sites for National Geographic Magazine National Geographic ChannelSmithsonian Folkways Music The High Museum of Art the Carter Center and many more Education Associate in Multimedia Design Art Institute of Atlanta Atlanta GA November 1999 to December 2000 Associate in Multimedia Design Art Institute of Dallas Dallas TX July 1998 to March 1999 Bachelors in Mathematics University of WisconsinMadison Madison WI August 1988 to May 1993 Skills WordPress Development 5 years HTML 5 10 years CSS3 10 years Javascript 10 years JQuery 8 years PHP 10 years
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IT Application Security Analyst span lITspan Application span lSecurityspan span lAnalystspan IT Application Security Analyst AllCovered Cleveland OH Information Technology Analyst seeking a role within an organization that will allow me to grow my knowledge of the field and accelerate my career Work Experience IT Application Security Analyst AllCovered January 2016 to Present 1 Responsible for development and delivery of application security solutions that align to business requirements including designing and implementing security role matrices segregation of duties analysis security role provisioning and related solutions including security approval workflows Supports the execution of provisioning and application security controls to maintain compliance with both internal policiespractices and SarbanesOxley requirements 2 Build and deliver security rolesauthorizations and overall application security settings for all applications including SAP ECC PI BWBCS BPC OneSite and MRI Review documented business requirements develop technical specifications configuredevelop appropriate security matrixsolution to meet business needs working across IT teams as necessary conduct unit testing participate incoordinates System Integration Testing Adhere to enterprise policies and procedures related to software delivery 3 Support application provisioning security roles authorization objects and overall security settings for specified applications Act as next level resource for Service Desk Tier 1 thoroughly document all work progress and interactions in IT Service Management Tool appropriately prioritize incidents and problems to meet established SLAs and effectively diagnose troubleshoot and resolve application security problems while adhering to incident problem and change management processes Ensure appropriate escalations are done as needed 4 Execute manage monitor and remediate IT GCC and IT application controls for SarbanesOxley Compliance configure and manage SAP Security tools used to monitor and manage SAP IT controls Support periodic application security assessments and user access reviews across applications considering segregation of duties where possible Education Bachelor of Science in Information Technology Walden University October 2018
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Network Systems Administrator span lNetworkspan Systems span lAdministratorspan Network Systems Administrator Lifeline Medical Inc Spring Hill FL Motivated and experienced Computer Network Administrator with a demonstrated history of working in the medical device industry Skilled in Microsoft Word English FTP Report Writing and network security Understanding of OSI model Strong information technology professional with a Associate of Science AS focused in Network and System Administration Administrator from ITT Technical InstituteTampa Work Experience Network Systems Administrator Lifeline Medical Inc Brooksville FL 2016 to Present Administered Managed Network Cabling infrastructure Builtrepaired workstations successfully minimizing cost Handle Security of Network for vulnerabilities and suspicious activity Provide reports and analysis based on shown or possible threats Managed servers Virtual and Onsite Responsible for the companys website development by monitoring performance and updating WordPress plugins amongst other Provide customer service quality by creating a positive experience through the companys website and via telecommunications Quality Assurance Technician and Computer Engineer Channel One International Tampa FL 2014 to 2016 Successfully assured items were up to industry standards Responsible for the correct packaging and shipping of items ESD Electrostatic Devices Safe Trained Handled Inventory Volunteer Moffitt Cancer Center Tampa FL 2014 to 2014 Handled Physical Network and Cabling Infrastructure Responsible for Terminated Cables and Installed Modular Plugs Assisted with Physical and Virtual Machine Servers Education Bachelors in Computer science St Leo University Dade City FL August 2019 to Present Associate in Network Systems Administration ITT Technical InstituteTampa Tampa FL 2013 to 2014 Criminal Justice ITT Technical Institute Tampa FL 2012 Skills Windows OS 5 years Network Security 2 years VOIP 2 years Security 1 year Cabling 1 year Computer Hardware 2 years Computer Repair 2 years TCPIP 2 years Linux 1 year Javascript Less than 1 year Microsoft Office 5 years FTP 1 year Communications 5 years Cisco Vmware VPN 1 year Networking 3 years LAN Active Directory DNS 3 years Firewalls 2 years SQL Exchange MPLS Remote Technical Support 2 years Quality Assurance 1 year Awards Alpha Beta Kappa 201306 CertificationsLicenses 501 Security In Progress Estimated completion 82019 Additional Information Analysation and Communication Skills Quality Customer Service Skills Summary of Qualifications Network Security OSI Model IP Routing Networking Ports Protocols ie TCPIP Protocols Network Troubleshooting Network Analysis Security Applications CablingTerminating Computer Hardware Lift over 50lbs
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IT Specialist Contract span lITspan Specialist Contract IT Specialist Contract Boston Consulting Group Work Experience IT Specialist Contract Boston Consulting Group Chicago IL February 2019 to Present Managed and updated asset inventory system Executed data migration in coordination with management and technical services personnel Upgraded employees from Windows 7 to Windows 10 Assist customers in troubleshooting laptop and peripheral issues Cyber Security Risk Analyst Intern JPMorgan Chase Co Chicago IL August 2018 to February 2019 Responsible for monitoring Identity Access Management and Data Management policies and controls to ensure that Commercial Bank CB employees have access to the appropriate technology systems and SharePoint sites Created RFI documents detailing the firms cyber risk profile and controls for prospective clients Enhanced employee onboarding by bundling application requests to create 100 efficiency gain Updated monthly reporting metrics used to monitor compliance with controls Supported the remediation of audit issues related to Plain English Descriptions for application entitlements and Access Workflow Approval group membership Managed security access for SharePoint users Communicated with team members on weekly compliance metrics Experience working RFI and RFP responses Strong attention to detail Help Desk Technician Intern CareerBuilder Chicago IL January 2016 to May 2016 Provided technical assistance and customer service support for incoming queries and issues related to computer systems software and hardware Assisted users with installing applications and computer peripherals Managed over 20 printers daily for productivity and network errors Reset passwords through Active Directory Addressed Service Now tickets regarding hardware software and networking Imaged and configured computers from Windows 7 to Windows 10 complying with company standards Identified researched resolved and documented technical problems Enterprise Technology Intern Blue Cross Blue Shield Association Chicago IL May 2015 to September 2015 Collaborated cross department to develop applications to support business objectives Developed web application for IT department that automated security access requests Assisted users with installing applications and computer peripherals Service Desk Analyst Intern September 2012 to August 2013 Assisted with software and hardware installations Troubleshot performance issues on end user devices Used Service Now call tracking systems to log track and manage Incidents and Service Requests Imaged and configured computers from Windows vista to Windows 7 complying with company standards Education Associates degree in Computer Applications Information Technology and Microsoft Harold Washington College Chicago IL January 2018 to January 2019 computer science Northwest Missouri State Maryville MO August 2013 to May 2015 Skills It Specialist Help Desk Desktop Support Information Technology Identity access management Less than 1 year RFP Less than 1 year Active Directory 1 year
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Web Developer span lWebspan span lDeveloperspan Web Developer Tucson AZ Hardworking resourceful and agile developer with 11 years of experience in designingdeveloping webbased applications and websites including ecommerce and custom cloudbased software 8 years in OOP PHP 7 years in database architecture 4 years in Laravel Adept at leveraging fullstack knowledge to build clean usercentered website interfaces Focused on optimizing database efficiency and normalization Authorized to work in the US for any employer Work Experience Web Developer Saddlebrooke HOA 2 Tucson AZ May 2015 to Present Developed and implemented Laravel PHP web applications for Inventory and Patrol eliminating all need for paperwork and excelbased data tracking EAGUARD HOA Patrol Solutions application is a comprehensive secure tool that includes daily logs vacation checks alarm tracking overnight parking logs gas logs 911 telephone checks repair requests violation charges and payment status Designed and developed new websites and supported existing web infrastructure Freelance Web Developer Ruksen March 2008 to Present Created databasedriven websites based on Kohana and Laravel PHP frameworks for a diverse set of clients including a cosmetic store tailor security company church artist studio martial arts school and handymen services Developed custom backend user interfaces Designed and deployed an ecommerce site based on Kohana PHP framework integrated with PayPal Web Developer Education Chemical Engineering Sami Shamoon College of Engineering 2001 to 2004 GRAPHIC DESIGN FOR WEB Tafnit College Risho Le Zion Skills PHP Laravel 4 years Bootstrap Jquery HTML5 Wordpress
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Information Security Analyst Contractor Information span lSecurityspan span lAnalystspan Contractor Information Security Analyst Contractor Electoral Commission VA Germantown MD I have more than 4 years experience as an IT Security analyst in conducting Certification and Accreditations and Vendor Risks Assessments on major and minor applications I am a good team player have excellent customer relations a selfmotivated personality I am able to work with minimum or no supervision and have the ability to stand pressure and keep classified information Work Experience Information Security Analyst Contractor Electoral Commission VA September 2017 to Present Conduct interviews with key client and stakeholders to evaluate the current information security practices Conduct meetings with the IT client team to gather evidence developed test plans testing procedures and documented test results and exceptions Audit Information Systems and applications within health systems and assessing control gaps Assesses security control test plans and conducted indepth security assessments of information systems that evaluate compliance of administrative physical technical organizational and polices safeguards for compliance based on NIST SP 80053rev 4 Security controls Document reports on findings and help develop corrective actions plans Conduct walkthroughs formulated test plans documented gaps test results and exceptions and developed remediation plans for each area of testing Supports information security governance risk and compliance activities aligned with the NIST Risk Management Framework RMF Perform follow up riskvulnerability assessments to ensure identified vulnerabilities or weaknesses from previous assessment efforts are properly mitigated Support IT controls assessments that included reviewing organizational policies standards procedures and guidelines IT Security Analyst Contractor Department of Veterans Affairs Benefits Administration AITC Austin TX October 2015 to August 2017 Conduct Certification and Accreditation CA on major application using the six steps of the Risk Management Framework RMF from NIST SP 80037 in order to meet the necessary Federal Information Security Management Act FISMA Develop System Security Plan SSP Security Assessment Report SAR and POAMs that are presented to the Designated Approving Authority DAA in order to obtain the authority to operate ATO Monitor and document security assessments and follow up on remediation Security Frameworks FIPS199 NIST 80053 rev 4 Perform Assessment and Authorization for large applications used by Veterans including The GI Bill Health Benefits Education Applications Document results on security assessment along with plan of action and milestones POAM Work on System Interconnection Agreements Perform Security Assessment with US Treasury USCG IRS DoD IT Security Analyst Nationwide Credit Corporation July 2014 to September 2015 Josephine Onike Leigh Email Onikeleighgmailcom Phone 3016938721 EXECUTIVE SUMMARY INSIGHTFUL LEADERSHIP INTEGRITY Diligent resultdriven and analytical IT security professional with 6 years of extensive experience in conducting risk assessment Cyber IT auditing and compliance system controls system verification and validation testing techniques Comprehensive knowledge on regulatory compliance for implementing and communicating Federal Information Security Modernization Act FISMA compliance for the Federal government as well as several internationally recognized commercial frameworks Areas of expertise include NIST RMF ISO COBIT5 SSAE16 SAS70 SOC 1 and 2 FedRamp HIPAAHITECH and PCI DSS Cognizant of various industry standards pertaining to Federal and Commercial industries resourceful detail oriented and client focused with a continuing passion for growth STRENGTHS EXPERTISE Risk Continuous Monitoring AssessmentManagement Cyber Security and Privacy Security Assessment Authorization IT Security Compliance Incident Response EDUCATION University of Maryland University College Adelphi MD University of Maryland Montgomery County MD Bachelor of Science Business Technology Minor Economics PROFESSIONAL CERTIFICATION System Monitoring Information Assurance Disaster Recovery ITIL Foundation certificate in IT Service Management CompTIA Security Certified CTFL ISTQB Actively pursuing Certified Information System Auditor Expected Date September 2019 PROFESSIONAL EXPERIENCE Freddie Mac Reston VA IT Assessor March2018 to Present Developed documents and maintained baseline for configuration for OCIOS enterprises Updated patched information when applicable Ensured quality assurance and assessments are implemented within OCIO change request Updated annually or when necessary tested validated and documented OCIO Ent Monitor and document security assessments and follow up on remediation CYBER PRO CONSULTING Electoral Commission VA Information Security Analyst Sep 2015 to Feb2018 Conduct interviews with key client and stakeholders to evaluate the current information security practices Conduct meetings with the IT client team to gather evidence developed test plans testing procedures and documented test results and exceptions Audit Information Systems and applications within health systems and assessing control gaps Assesses security control test plans and conducted indepth security assessments of information systems that evaluate compliance of administrative physical technical organizational and polices safeguards for compliance based on NIST SP 80053rev 4 Security controls Document reports on findings and help develop corrective actions plans CYBER PRO CONSULTING Nationwide Credit Corporation IT Security Analyst July 2014 to Sept 2015 Performed Third PartyVendor Risk Assessment to assess the effectiveness of vendors controls against ISO 27001 Identify weakness in the internal controls and opportunities to enhance operational efficiencies Work directly with the business units to facilitate IT risk analysis and risk management processes identify acceptable levels of risk and establish roles and responsibilities with regard to information classification and protection Developed SOX 404 and GLBA compliance reports documenting auditing findings and development of corrective actions plans Maintained appropriate security documentation for applications and systems Skills Change Management Less than 1 year NIST 2 years Risk Assessment 1 year Security 6 years testing Less than 1 year Additional Information TECHNICAL SKILLS Certification and Accreditation NIST RMF framework Risk Assessment General Computer Controls Application control Compliance Testing Change Management Media Protection and Physical Security
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Systems Administrator span lSystemsspan span lAdministratorspan Insurance Counselor AAA Insurance Beltsville MD Demonstrated achiever with strong academic background and practical work experience Strong marketing and finance background Fluent in two languages English and Spanish Skilled at learning new concepts quickly working well under pressure and communicating ideas clearly and effectively Procurement and Organization skills being able to deal with different companies at the same time Experience as a system administrator Looking for IT positions and develop a career as a system administrator Work Experience Systems Administrator Trinitech Global Consulting 2018 to Present Trinitech Global Consulting Systems Administrator 20182019 Perform multiplatform standard and advance server builds procedures on VMware which include Windows Server 2008 windows 2019 EC2 Server AWS Cloud RHEL 67 Centos 67 Solaris 1011 RHEL8 EC2 Server in the AWS Cloud Responsible for assigning hostnames static IP addresses default gateway addresses and DNS addresses to Windows 2008 Servers so as to introduce them to the network Use the dcpromo tool to configure DNS Active Directory as well as to promote standard Windows 2008 servers to domain controllers Windows 7 8 and 10 NOS imaging and configurations and software deployment Create new User accounts and profiles on Windows NOS UNIX and LINUX systems Troubleshoot and resolve OS application malware desktop related issues on various Windows NOS Use TCPIP troubleshooting tools to troubleshoot and resolve network connectivity and DNS related issues in the LAN Configure Windows NOS clients to join the domain as well as configure file and print sharing on some Windows NOS to enable resource sharing Experience in building and configuring VMware host and guest systems on Oracle Virtual Box as well as bridging the Guest VMware systems to communicate with other physical LAN systems Insurance Counselor AAA Insurance May 2015 to Present Auto home Life insurance products as wells as financial services Building up business networking and referrals sales development Supervise 2 insurance agents Monthly sales goals and monthly sales events in different locations of the DC VA or MD Working for 6 different companies and using 2 sales database systems Advisor and claim adjustor duties Excellent customer satisfaction and positive goals Bank Representative and Sales Associate Car State Farm Insurance March 2012 to February 2013 loans refinancing and banking products Close car loans and home loans referrals Biding with the best price for the car insurance loans with different companies Car insurance quotes and Life and Health Licensed Financial Sales Associate and Personal Banker PNC Bank February 2011 to November 2011 Handled teller transactions and cross sold products Provided financial advisor support including retirements 401Ks and home loans and auto COURSEWORK HIGHLIGHTS at UMBC During the coursework in advanced database technology completed project related to creating and developing a database for a warehouse video store using tables and queries to be able to organize all the information of approximately 20 stores with approximately 40 different products Applied the use of foreign keys and primary keys with identifiers and SQL scripts Project done in IS631Management Information Systems Developed database to track and report on customers and clients that use insurance products and organizes the information according to different products and agencies This project emphasizes the relationship between driver and insured and homeowner and insured Basically was able to create the project and the database system within my area of job and expertise Was able to apply it then later in my real work every day job It really was an amazing experience The course is IS 633 Database Management Systems Project required SQL script development to create data tables load data and query the Oracle 11g database In course IS 674 Web Information Architecture formed a project group and using data mining choose different websites and after analyzing few of them chose one to be able to redesign the particular format and graphics of the website Started with a site cope analysis blue printing labeling this particular website We modified and analyzed a Pet Website in all possible aspects such as methods of design hierarchies global navigation and what kind of customer is oriented too At the end ended up creating wireframes with our own original designs In course IS 669 Project Management we did a Project Management Plan in updating the accounting information system in a banking institution located in California Generate deliverables measuring the outcomes of each step including software and hardware and Progress in Reports including the projected budget and the technology necessary to have a top of the notch at a low cost system that will bring profit and new customers for the banking institution After four months of intense work we were able to contact the manager of the banking institution and present the upgraded accounting information system project It is going to be considered for 2015 Education Bachelors Degree in Business Administration in Business Administration University of Maryland University College College Park MD May 2005 Skills System Administrator Active Directory Vmware System Admin Linux
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Information Technology Manager Information Technology Manager Experienced Information Technology Specialist Philadelphia PA Authorized to work in the US for any employer Work Experience Information Technology Manager Lima Company Philadelphia PA December 2017 to Present Administrate Lima Companys Domain Active Directory including users and GPO management Server 2008 R2 Maintenance including backups VMware VSphere ESXI 51 Manage Companys Network Maintain network equipment such as CiscoNetgear switches Cisco ASA Firewall Synology NAS Create Record and Resolve tickets in relation to the companys CRMBillingDispatch software Field standard Help Desk questions Resolving issues Desktop Laptop Smartphones and computer software Office 365 Administration and Support Research Plan and Execute on Projects delivered by company CEOOwner Network Systems Administrator Barkley Court Reporters Los Angeles CA June 2016 to August 2017 Manage Barkleys numerous user profiles and various computers through Active Directory Implement utilize and maintain network security through ESETs Administrative Console Deploy and govern Windows virtual PCs through HyperV Assist Attorneys and Barkley Court Reporters employees with daytoday user issues Including Barkleys proprietary software such as Reporter Base 8 Maintain numerous physical servers located within Barkleys office Technical Support Specialist LA Techs Los Angeles CA September 2015 to April 2016 Configuring installation and maintenance of software and hardware such as Microsoft Office Microsoft CRM and Microsoft Navision Managing Active Directory Outlook 365 and end users utilities Modernize homes and offices through the installation of various technological items such as Lutron light switches Ubiquiti Networks Devices and Synology storage equipment Maintain physical servers located on premises as well as virtual servers at a variety of clients homes and offices Research install and manage VoIP phones Systems Administrator Sunoco Philadelphia PA June 2014 to July 2015 Daytoday support of LANWAN Windows Hardware Applications general networking and security devices Configuring installation and maintenance of software and hardware such as PCs operating systems system software software applications antivirus and printers Maintain and update routine information systems and programs Network Analyst Barkleycard Wilmington DE October 2012 to March 2014 Provide technical phone support and select onsite maintenance services for over 35 merchants Provide solution delivery services to analyze design develop test and implement a software solution and to automate and streamline the assessment through a certification process To ensure that applicable deliverables are complete based on defined process Manage relationships with prospective and on boarded merchants Liaison and coordinate with the Mobile Relationship and Operations team providing status reports and applicable deliverable from the overall process Education BA in Communications The Pennsylvania State University State College Skills ACTIVE DIRECTORY 4 years HYPERV 2 years LANWAN 5 years NETWORKING 5 years Office 365 3 years Cisco System Administrator Vmware System Admin CertificationsLicenses Google IT Support Professional Certificate March 2019 to Present Additional Information TECHNICAL SKILLS Networking Cisco Switches Dell SonicWalls Ubiquiti LANWAN RoutingSwitching NASSAN Operating Systems Windows XP7810 Mac OSX Windows Server 20082008 R220122012 R22016 Software Office 365 Salesforce Microsoft CRM Active Directory HyperV VMware Reporter Base 8 MySQL
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Systems Administrator span lSystemsspan span lAdministratorspan Boise ID Authorized to work in the US for any employer Work Experience Systems Administrator Taos Boise ID October 2018 to Present Perform daily engineering tasks of system administration related solutions for various operational needs Provide responsive and highquality technical support in the 24x7 Network Operations Center Proactively monitor all production networks servers applications and services Respond to alertsalarms and escalations according to standard operating procedures Work with Solution Engineering support and thirdparty vendors during routine deployment and outages Ensure escalations are handled in a professional consistent and relentless manner Manage incidents from beginning through final resolution including customer notification Systems Administrator The Network Operations Company Saint Augustine FL June 2018 to August 2018 Administrate configure and monitor Cisco SonicWall and Fortinet firewalls Deploy configure troubleshoot VPN MPLS and wireless networks Active Directory administration deployment and monitoring Windows Server 2008 2016 CentOSRHEL Administration HyperV and VMware troubleshooting and administration Manage client ticket flow in PSA Autotask Administration of O365 and on premise Exchange Servers Server backup monitoring and troubleshooting NOC Technician II Treysta Technology Management Gettysburg PA August 2017 to February 2018 Manage monitoring and remote access of 2900 nodes using Solarwinds NCentral Server maintenance management troubleshooting Integration management and troubleshooting Connectwise NCentral ITGlue Help desk Tier 2 Escalations Linux troubleshooting and administration CentOS RHEL Ubuntu Microsoft Active Directory Sophos Fortinet SonicWall troubleshooting and configurations Scripting bash and Power Shell Datto device administration Network Engineer Automation Programmer Bethesda Systems Bethesda MD October 2016 to June 2017 AV installation and troubleshooting Experienced with Control4 RTI Lutron and Savant Performed network troubleshooting design deployment monitoring and maintenance Ubiquity Netgear Extreme Networks Brocade Provided on site and remote client support Provided technical support to sales project management and technicians Server administration RMA authorization and documentation Sales Manager Twin Springs Fruit Farm Orrtanna PA July 2013 to October 2016 Performed retail sales management transportation and customer service functions at farm markets in the DC metro area Staffed markets accordingly to business needs Manager Ragged Edge Coffee House 2011 to 2014 Managed multichannel foodservice sales and operations 3 Locations and mobiles Developed and conducted employee training and meetings Scheduling Recruiting Hiring Social media marketing Equipment maintenance and repair POS serversterminal and networks espressocoffee machines vending machines Account ExecutiveOutside Sales 717 Studios Carlisle PA 2013 to 2013 Sales Web Development Prospected for new clients Provided exceptional customer service Wrote and presented winning sales proposals Administrated and used Salesforcecom Systems Administrator One Wireless World Lancaster PA January 2006 to October 2007 Administrated company networks databases and POS systems 35 retail locations 2 offices Active Directory Google Apps Server administration Sales Associate RadioShack Hanover PA 2003 to 2006 Electronics sales and customer support Jr Engineer Broadcast Adams Community Television Gettysburg PA 1999 to 2001 Responsible for all station operations head end control and daily sign onoff Directed live broadcasts and produced original video content Used maintained and configured broadcast AV systems Administrated station LAN Server administration Education Other Skills Excel 10 years Customer Service 10 years Computer Skills 10 years Communication 10 years Account Management 10 years Linux 5 years MS Office 10 years Project Management 10 years Leadership 10 years Strong Communication Skills 10 years Highly Motivated 10 years Highly Organized 10 years Apple 10 years Mac OS X 10 years Internet 10 years Internet Research 10 years TCPIP 10 years LAN 10 years Wireless 10 years Technical Support 10 years Windows 10 years Mac OS X 10 years LAN 10 years Information Security 10 years Information Technology 10 years Switches 10 years Routers 10 years Network Security 10 years Network Administration 10 years Network Management 1 year Cisco Juniper Security Vmware Active Directory DNS Active Directory DNS MPLS VPN firewalls Vmware Security CertificationsLicenses Fortinet Network Security Associate FNSA March 2017 to March 2019 NSE3 Certification Control4 Certified Automation Programmer Present Certified programmer for home automation networks
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Sr UI Developer Sr UI span lDeveloperspan Sr UI Developer Costco Wholesale Corporation Issaquah WA Over 8 years of Front endUIWebMobile development experience with HTML HTML5 CSS CSS3 Bootstrap JavaScript jQuery AJAX JSON TypeScript ReactJs Redux Flux Angularjs246 ES5 ES6 Nodejs and PerlExperience in using agilescrum methodology TDD Adapted Model ViewController MVC frameworks for developing web applications Experience in Object Oriented Analysis and Design OOAD OOPS using Unified Modeling Language UML Design Patterns MVC FrameworksExtensive knowledge in creating style guides best practices and setting UI standards for enterpriseconsumer applications using Bootstrap Expertise in Angular JS structural framework for dynamic web apps and profound knowledge in concepts like Dependency Injection Promises Services Scopes Controllers and Directives Expertise in React JS framework to develop the SPA Good experience in using Reacts JS components Forms Events Keys Router Animations and Flux concept Expertise in webbased GUIs development using Applets Swings JSP HTML5 DHTML CSS Expertise in building strong websites confirming Web 20 standards using Yahoo User Interface YUI Framework jQuery HTML XHTML DHTML CSS to develop valid code and tablefree sites Worked on serverside scripting JavaScript framework Nodejs Expressjs created Rest APIs using Nodejs and connected to MongoDB Hands on knowledge of JavaScript MVC frameworks such as AngularJS Experience in working MVC Architecture and in using version control SVN Experience in developing components like Grids Toolbars Panels ComboBox and Button etc Worked on CSS Background CSS Positioning CSS Text CSS Border CSS Margin CSS Padding CSS Table Pseudo Classes Pseudo Elements and CSS Behaviors in CSS Experience in using various jQueryUI controls and corresponding Event handlers etc Used the latest HTML5 elements for video playback content rendering using semantic tags such as article section etc Knowledge on web application development in Agile and Waterfall environment Proficient with creating Logos Banners Flyers Buttons Icons and Images using Adobe Photoshop Adobe Illustrator and other Adobe Products Expertise in using IDE tools like Eclipse RAD Notepad and Dreamweaver Editor Used Amazon Web Services AWS in EC2 S3 etc for improved efficiency of storage and fast access and platform of Heroku Extensively used the backbonejs Angularjs frame works JSON and JavaScript frameworks jQuery Experience of consuming Rest APIs Worked on CSS Background CSS Positioning CSS Text CSS Border CSS Margin CSS Padding CSS Table Pseudo Classes Pseudo Elements and CSS Behaviors in CSS Experience with Version Control tools like GITHUB CVS VSS and SVN for Source Code version management and merging Source code after intermittent Project releases Extensive experience in developing XML code to retrieve data from the website and to give it in a consolidated view for end users Have an excellent understanding of Core Java concepts including Collections MultiThreading Exception Handling Java Reflection and Annotations Familiar with major web applications servers including Apache Tomcat WebLogic Glassfish Responsible for checking cross browser compatibility Responsive Web Design and hence worked on different browsers like Safari Firefox Google Chrome and Internet Explorer Authorized to work in the US for any employer Work Experience Sr UI Developer Costco Wholesale Corporation Issaquah WA August 2018 to Present Description Costco Wholesale Corporation is an American membershiponly warehouse club that provides a wide selection of merchandise Where it provides the costumers variety of options for which a lot of web application development is done by gathering the client requirements specifications Responsibilities Worked with HTML CSS JSP XML JSON JavaScript jQuery and jQuery UI for developing user interface Involved in writing application level code to interact with APIs Web Services using AJAX JSON XML and jQuery Used AngularJS Http Request to read data from web servers and process JSON data to render in the UI Involved in writing jQuerybased Ajax requests using jQuery Get URL data callback type or jQuery Ajax options and jQuery Post URL data callback type Used jQuery events to manipulate the elements depends on the user interactions like ready hover bind click keypress etc Implemented bootstrap CSS in AngularJS for developing rich and responsive UI Designed tableless layouts using CSS and appropriate HTML tags as per W3C standards Developed Date Time Picker using Object Oriented JavaScript extensively Created optimized graphic websites and application interfaces using HTML CSS and jQuery UI framework Front end prototype and teeming with Bootstrap jQuery Handled all aspects of the web applications including maintaining testing debugging and deploying Experience in developing for mobile with jQuery Mobile Good knowledge of debugging JavaScript and HTML code with Firefox Firebug and Google chrome JavaScript debugger Developed Architectural Design Documents and Block Diagrams Develop WordPress themes to meet the needs of the small business owner Used web services REST to bridge the gap between our MS and DrupalWordPress technology Participated in the research of new technologies like JQUERYMobile for few potential mobile app development efforts Environment HTML CSS Java JavaScript JSP jQuery AJAX jQuery UI JSON XML APACHE Dreamweaver SQL JDBC REST Web Services Sr Web Developer Capital One Wilmington DE November 2016 to July 2018 Description Pray Labs Pvt Ltd promotes and establishes scientific research and development in electronics It also acts as a solution provider for organizations engaged in export of IT and IT enabled Services We are closeknit organized team that consists of drive dynamic and talented achievers Among us are professionals in embedded system sensor system power electronics expertise in NTier Web application development Architecture Design Reporting Services Responsibilities Analyzed Designed and developed the system to meet the requirements of business users Participated in the design review of the application to come up with UI and provide best possible recommendations for the application from UI standpoint Implemented presentation tier using HTML CSS by utilizing the mockups that were created by design team Developed screen functionality using HTML CSS JavaScript Used AJAX for implementing part of the functionality for Customer Registration View Customer information modules Implemented interaction between frontend and backend using the JSON object Wrote Cross Browser code of CSS and JavaScript for Internet Explorer and Firefox Involved in developing test plan and procedures Developed web pages with functionalities like login register forgot password Email Filters using JavaScript jQuery and HTML Used JavaScript to update a portion of a web page thus reducing bandwidth usage and load time in web pages to get user input and requests Debugging Web Pages with firebug and fixing issues Testing browser compatibility and addressing browser compatibility issues Optimizing SQL queries and stored procedures Environment HTML CSS JavaScript JDBC XML Apache Tomcat Oracle MS Access Front End UI Developer Archents Dublin OH June 2014 to October 2016 Description Parchments is a software product company develop Technology Solutions for customers FB is web platform with an ability to make restaurant reservations through many mobile platforms Admin web application is offering all administration capabilities for admin and support teams Offers create new customer details and manipulate the data in other pages like products category news etc This a rich UI application developed using Angularjs as core UI framework along with Twitter Bootstrap for RWD Serverside modules are developed on Nodejs platform offering microservices using REST API Utilized IBMs Strong Loop for API implementation The project based on Angularjs 2 underwent a complete change to the Angularjs 4 I have been a part of the team and understands all the feasibilities provided by Angularjs 4 now included AOTs fixes and flexibility Responsibilities Worked with Development Manager and Team Lead in the Team of 7 people Involved in the upgradation of the project based on Angular version 2 to Angular 4 Involved in Designing and Developing Single Page Applications SPA using Angular JS and with other UI technologies such as Java Script jQuery Bootstrap CSS and HTML Work application level code to interact with APIs rest web services using AJAX JSON Nodejs XML and Angularjs Coordinated with team members to meet scheduled deadlines review completed work requests Design develop and test HTML5 CSS3 Bootstrap jQuery and ReactJS that meets accessibility and web browser standards for website Taken Responsibility in Conducting Daily Scrum calls with development team and involved in Sprint planning Used Angular JS to develop single web page weather application Experienced using independent libraries such as Kendo UI and Handleable Used Protractor for End to End Testing of Angular application Developed applications using web technologies like HTML5 CSS3 based on the W3C standards Made the application Responsive using Bootstrap and CSS properties Experienced in using various JavaScript libraries which are required for the project Experience in using open source JavaScript libraries like React in building UI components Integrated templates built using AngularJS JSON and AJAX to get and post the data to back end code JSP Involved in Agile Methodologies and planning of sprints Experience in JavaScript libraries like UIbootstrap The libraries involved in developing the application were jQuery Bootstrap Angular UI grid Angular UI Bootstrap Implemented design process and developed various AngularJS based UI components Implemented custom validation controls for various forms with help of AngularJS Creating wireframes as per the functional specification document Integrated templates built using AngularJS JSON and AJAX to get and post the data to back end code JSP Used tools such as firebug web developer tools for debugging and correcting bugs Conducted regular design and peer code reviews Created crossbrowser compatible and standardscompliant CSSbased page layouts Responsive design using Bootstrap less CSS3 media queries Environment AngularJS JavaScript HTML5 CSS3 jQuery Bootstrap gulp Kendo UI Handleable UIgrid UIBootstrap Agile NodeJS Restful APIs Bower npm Java JSON Front End UI Developer BancorpSouth Tupelo MS March 2012 to May 2014 Description About 140 years ago in the back of a hardware store in Verona Mississippi a new approach to banking was born an approach built on longevity and the principle that neighbors should help neighbors It was based on the idea that to better serve a customer is to understand what is right for them Participated in User requirement gathering Business Analyst requirement assessment Documenting requirements in the form of use cases flow charts and various Demos Responsibilities Worked with development manager to develop a phased approach for application delivery and release Used Angular JS to build single page web application Involved in implementation of micro services using Spring Boot and eclipse Link data jpa dynamic entity Used React JS for templating for faster compilation and developing reusable components Worked in using React JS components Forms Events Keys Router Animations and Flux concept Implemented design process and developed various AngularJS based UI components Involved in Sprint planning and split the tasks between the team members Developed the layouts from Photoshop design files for Customer Relations Module Experience in Clientside JavaScript libraries like Ext JS Implemented custom validation controls for various forms with help of AngularJS Developed applications using web technologies like HTML5 CSS3 based on the W3C standards Experience in using open source JavaScript libraries like React in building UI components Coordinated with team members to meet scheduled deadlines review completed work requests Creating wireframes as per the functional specification document Used tools such as firebug web developer tools for debugging and correcting bugs Conducted regular design and peer code reviews Used React to overcome the problems like building large applications with data that change over time Created crossbrowser compatible and standardscompliant CSSbased page layouts Responsive design using Bootstrap less CSS3 media queries Extensive knowledge in developing single page applications using various JavaScript frameworks like SASS AngularJS Nodejs Used various Search Engine Optimization SEO techniques Environment Ext JS JavaScript jQuery Bootstrap HTML5 CSS3 UIgrid UIBootstrap Ajax Agile Restful APIs Nodejs npm Java MongoDB JSON UI Developer Ameriprise Financial Inc Minneapolis MN April 2011 to February 2012 Description Integrity has been a core value since we were founded by John Tappan in 1894 Its how through panics recessions the Great Depression and the recent Great Recession weve grown into a global financial leader Weve never taken a bailout Never lost our focus on our clients Responsibilities Requirements gathering designing assisting the project plan developing and building the system Involved in technical design architecture and interface designs for the application Involved in technical design and user interface design using JSP HTML5 for the application Implemented custom validation controls for various forms with help of AngularJS Handled project as team lead and also guided team members by assigning different tasks to them and I have taken The responsibility of completing the project on give time Handled Server and Clientside Validations Worked with development manager to develop a phased approach for application delivery and release Used AngularJS to build single page web application Implemented design process and developed various AngularJS based UI components Developed the layouts from Photoshop design files for Customer Relations Module Implemented custom validation controls for various forms with help of AngularJS Developed applications using web technologies like HTML5 CSS3 based on the W3C standards Coordinated with team members to meet scheduled deadlines review completed work requests Used tools such as firebug web developer tools for debugging and correcting bugs Conducted regular design and peer code reviews Created crossbrowser compatible and standardscompliant CSSbased page layouts Responsive design using Bootstrap less CSS3 media queries Extensive knowledge in developing single page applications using various JavaScript frameworks like SASS AngularJS Used various Search Engine Optimization SEO techniques Environment AngularJS JavaScript jQuery Bootstrap Agile Typescript HTML5 CSS3 Java JSON JSP Restful APIs Cordova ASPnet Dreamweaver SASS Ajax XML Ionic Education Bachelors Skills UI
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SQL Server Database Administrator SQL Server span lDatabasespan span lAdministratorspan Auburn GA I am seeking a position as a SQL Server Database Administrator I have over 6 years of experience with SQL Server My core experiences are in the areas of Data Migration Database Performance Tuning Backup and Recovery Database Security Database maintenance Indexing SSRS Integration Services SSIS Database Development SQL Server Azure AlwaysOn Availability Groups Replication Database Mirroring and Log Shipping Authorized to work in the US for any employer Work Experience SQL Server Database Administrator Ricoh Global August 2015 to Present Developed Backup strategies and Recovery solutions Analyzed the physical model and employed best practices in creating a complete schema including tables relationships stored procedures and views clustered and nonclustered indexes Performance Tuning using SQL Profiler and Database Engine tuning advisor Installed and configured SQL server 2008R2 2012 and 2014 in various environments Assisting with capacity planning and storage space management Developing and writing TSQL Views Stored Procedures Functions Provided 24x7 businesscritical production server environments support oncall Creating and Implementing Databases Tables Schemas Indexes and Constraints Provided database Development support including query analysis and optimization Performing Data Import and Export Operations using SSIS Monitored and maintained database performance using System monitor event viewer SQL profiler database tuning adviser Setting up and monitoring Replication transactional snapshot and merge Configuring database mirroring synchronous and asynchronous Migration of Onpremises databases to SQL Server Azure Implemented Security Management policy including creating and managing roles users logins and granting rights Troubleshooting agent job failures Detecting and resolving blocking issues Setting up and monitoring AlwaysOn availability groups Experience with monitoring and troubleshooting 24x7 operations Inventory Control Carters DC July 2014 to July 2015 for processing and tracking of inboundoutbound inventories and other resources Tracked products as they are replenished and stocked according to demand and priority Moved products from the deep reserve to prime and vice versa when necessary as demands changed Automarked out rebilled customers and controlled damage of all products in inventory Assisted order fillerpickers in the fulfillment of customer orders Verified product location using barcode scanners and other computerized systems Always maintained a clean and safe work environment Education Certification in Database Administration Dove Technology February 2019 to July 2019 Bachelors in Business AdministrationMarketing University of Georgia Terry College of Business Athens GA August 2015 to December 2017 Skills Sql Server DBA Sql Database Sql Dba Ssis
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Front End Developer span lFrontspan span lEndspan span lDeveloperspan Front End Developer Albany NY 4 Years of experience in designing professional Mean Stack Development and front end technologies like HTML5 DOM XML XHTML CSS3 Bootstrap JavaScript ES5 ES6 currently and TypeScript jQuery Angular JS24 ReactJS JSON NodeJS NPM Webpack Babel MySQL and MongoDB Good knowledge of objectoriented JavaScript frameworks and libraries like jQuery Angularjs Angular 24 Nodejs and Bootstrap Expert in HTML5CSS3 development and have experience in Mean Stack nodejs mongooseMongoDB Angularjs Solid understanding of complete Software Development Life Cycle gather and understand requirements and wireframe it to properly workable solution with appropriate architectural implementation Experience with Firebug for Mozilla Developer Toolbar for Chrome and IE Developer Toolbar for Internet Explorer Extensive experience in designing front end interfaces using HTML5 CSS3 Java Script Typescript and Ajax Well experienced in using version control systems like Jira TortoiseGit and subversion SVN Experience in developing of Angular 24 application architecture with Component Lifecyle hooks Services Components Injectables Routers RxJS HTTPAJAX calls Valuable experience of testing concepts like E2E with protractor and Unit testing with Karma Jasmine and Mocha Knowledge of various social networking and web APIs like Facebook Instagram Pinterest Slack and PayPal Worked with AngularCLI for building projects and NPM as package manager Experience in various IDEs like Atom Sublime WebStorm Visual Studio Code Notepad and Dreamweaver Expertise in debugging and troubleshooting existing code using developer tools Expertise of modular approach with servicebased architecture Excellent for team oriented quick learner self motivated and positive attitude towards complex tasks Authorized to work in the US for any employer Work Experience Front End Developer Transfinder July 2017 to March 2018 Transfinder is a leading software provider for Transportation Management Systems Responsibilities Responsible for building user interactive Web pages using HTML5 AJAX ES6 Bootstrap Typescript and Angular 24 Extensive usage of Bootstrap for layout as well as responsive design and SASS CSS for Responsive design Extensively used Angular UI Angular Bootstrap for nggrid and UI components Created Angular 2 components implemented Interpolation Input variables Output variables Bootstrapping ngFor ngIf else ngtemplate custom eventbinding the click event custom propertybinding and Component decorator Created services with Angular 2 injectable property as to make the service available for dependency injection through Constructor when creating components Involved in writing application level code to interact with APIs Web Services using AJAX JSON and XML Developed single page web application using JavaScript framework Angular2 Designed the web application layout and forms using HTML5 CSS3 JavaScript and used some angular material components for clientside validations and auto completion Produced content pages with CSS3 layout and style markup presentations Performed Unit testing on angular applications using tools like Karma Jasmine For testing our applications browser compatibility used popular browsers like IE Chrome Firefox and Safari Used Version control through TortoiseGIT and communicate with all team members for latest updates Actively participating in scrum meetings status meetings and strongly reporting in daytoday meetings Environment Angular 24 NPM HTML5 CSS3 Bootstrap JavaScript ES6 TypeScript SASS MongoDB Jasmine Karma UI Developer Flovel Valves Pvt Ltd May 2013 to December 2015 India Organization Portal It was developed to create interactive information storage and retrieval system among the firm The only users that could access the information were the managers and selected employees All the information was stored at the backend in a database Responsibilities Involved in software architecture detailed design coding testing and creation of functional specs of Inventory management system Created User friendly and advance application using HTML5 CSS3 Bootstrap JavaScript AJAX and Angular Js and jQuery Extensively Worked on CSS Background CSS Positioning CSS Text CSS Border CSS Margin CSS Padding CSS Table CSS Sprites Pseudo Classes Pseudo Elements and CSS Behaviors in CSS Converted mock ups handwritten HTML and CSS with pixel perfect attention Developed Single Page Application using AngularJS which was migrated from legacy application Many AngularJS capabilities are being used including Customs directives twoway databinding routing templating factories services etc Worked closely with UIUX designers to understand the detailed intuitive UIUX prototypes and components Responsible for Development of end to end clientserver modules Responsible to write Dynamic Validation by integrating and customizing standard JSF validation framework Wrote Angular service for business logic Factory directives and custom directives to manipulate DOM Responsible for checking crossbrowser compatibility by using worked on different browsers like Safari IE Firefox and Chrome Review system requirements and translate into design documents establish specific solutions and leading the efforts including programming and testing that culminate in business acceptance of the results Education MS Lamar University Beaumont TX May 2017 BE in CSE Visvesvaraya Technological University July 2013 Skills AJAX 3 years HTML5 3 years JAVASCRIPT 3 years TESTING 3 years ANGULARJS 2 years Additional Information Technical Skills Concepts OOP Data Structure RDBMS Design Patterns and SaaS Programming Languages C Java JavaScript ES5 ES6 TypeScript JavaScript Frameworks Angular 24 AngularJS ReactJS jQuery Redux Databases MongoDBNoSQL MS SQL Server MySQL MSAccess Web Technologies HTML5 CSS3 AJAX JSON Tools Visual Studio Code Sublime Atom WebStorm Notepad Version Control TortoiseGit GitHub GitHub Desktop Jira SVN Web Server Apache Tomcat 6055 Testing Protractor Jasmine Mocha Karma Chai Project Lifecycle Gather Information from client Analysis Design Build and Test Operating Systems Windows 32 and 64 Bits MacOS Linux
Generate a Resume for a Java Developer Job
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Product Manager Project Manager VP Product span lManagerspan span lProjectspan span lManagerspan VP Product Manager Brooklyn NY Work Experience Product Manager Project Manager VP Citibank New York NY July 2014 to July 2017 Wrote product roadmaps flagged and removed blocks discovered and resolved bugs managed backlog of issues wrote and executed test scripts for QA and UAT tracked requirement deliverables and development milestones signedoff on global launches for crossfunctional stakeholders Managed team of 7 data analysts engineers in forecasting work under multiple competing requests Product managed endtoend turnaround of 3M data analytics web app launched app globally and promoted to VP for excellence in communication and product vision Selected as only junior project manager worldwide for 215M economic forecasting and regulatory analytics project Ensured team goals were aligned around business goals in fastpaced multiproduct environment IT Consultant Project Manager Data Migration Research Analyst International Monetary Fund Washington DC April 2012 to July 2014 Awarded 5 awards for project managing health population financial and economic data Discovered and escalated bugs in web app QA for data management products using SQL SME in Excel and training of senior executives in data frameworks for forecasting Completed data migration and restructuring projects in record time saving 50000 Research Intern Carnegie Endowment for International Peace Beirut LB June 2011 to August 2011 Research Intern The Hudson Institute Washington DC December 2008 to February 2010 Researched and wrote extensively on intersection of technology and US data privacy laws Education MA in Economics Johns Hopkins University Washington DC June 2008 to December 2011 BA in Political Science University of Florida Gainesville FL June 2005 to December 2005 Links httpswwwlinkedincominpetergruskin
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Sr Python Developer Sr span lPythonspan span lDeveloperspan Sr Python Developer Tmobile Seattle WA Over 8 years of experience as an Analysis Design Development Management and Implementation of various standalone clientserver enterprise applications using Python Strong experience in developing software in Python using libraries Beautiful Soup numpy scipy matplotlib pythontwitter Pandas data frame network urllib2 MySQL dB for database connectivity and IDEs sublime text PyStudio PyScripter Spyder PyCharm and PyDev Sound experience in working with different python editors like PyCharm PyScripter PyStudio Sublime Text Emacs and Spyder Having experienced in Agile Methodologies Scrum stories and sprints experience in a Python based environment along with data analytics data wrangling and Excel data extracts Experience in implementing serverside technologies with restful API and MVC design patterns in node JS and Django framework Implemented automation using Selenium WebDriver Python Experienced with full software development lifecycle architecting scalable platforms objectoriented programming database design and agile methodologies Strong Experience in Automating Web Application Testing using Selenium WebDriver with Testing Framework Build all database mapping classes using Django models with the help of ORM like SQLAlchemy Expert in analyzing test results and preparing testdefect summary report for Sr Management Experience in Python Django Zope Pyramid Framework Strong exposure testing applications on different browsers like IE Firefox Chrome Expertise in locating the web elements using XPATH and CSS Experienced in WAMP Windows Apache MYSQL and Python and LAMP Linux Apache MySQL and Python Architectures Good experience in setting up REST API using Django Firm knowledge of different phases of Software Testing and Software Development Life Cycle SDLC including Agile Methodology and Waterfall Worked on Python Testing frameworks like zope pytest nose and Robot framework Good Experience in Linux Bash scripting and following PEP Guidelines in Python Good knowledge in front end technologies such as HTML5 CSS3 Bootstrap JavaScript NodeJS AngularJS XML Ajax and JQuery Good knowledge in ObjectOriented Analysis Design and development of applications using Core Java Servlets JSP JDBC RMI Multithreading Eclipse and Tomcat Good understanding of NoSQL databases such as MongoDB Datastax Redis and Apache Cassandra Familiar with JSON based REST Web services and Amazon Web services Proficient in writing SQL Queries Stored procedures functions packages tables views triggers using relational databases like Oracle DB2 MySQL and MSSQL Server Skilled in debuggingtroubleshooting issues in complex applications Expertise in ObjectOriented design and coding Good knowledge of various Design Patterns and UML Followed Agile Methodologies Scrum involved in daily standup meetings Experienced in unit testing and testing using Selenium Good Experience on Selenium IDE and creating Scripts in selenium RC by using Python Experienced in developing applications using Amazon web services like EC2 Cloud Search Elastic Load balancer ELB S3 Cloud Front Route 53 Experienced in Version controlling tools like Dimensions Git CVS and SVN and build Tools like Hudson Clear Case and Ant Good Experienced in developing webbased applications using Python Django PHP C XML CSS HTML DHTML JavaScript and JQuery MVC3 RESTful RUBY AJAX Good experience in Shell Scripting SQL Server Unix and Linux Open stock Expertise in ObjectOriented design and coding Good knowledge of various Design Patterns and UML Have good idea about development tools like Bugzilla Jira Confluence and Axosoft Expert in maintaining technical documentation for projects Good analytical and problemsolving skills and ability to work on own besides being a valuable and contributing team player Excellent Interpersonal and communication skills efficient time management and organization skills ability to handle multiple tasks and work well in a team environment Authorized to work in the US for any employer Work Experience Sr Python Developer Tmobile Seattle WA June 2018 to Present Responsibilities Associated with various phases of Software Development Life Cycle SDLC of the application like requirement gathering Design Analysis and Code development Worked with team of developers on Python applications for RISK management Generated Python Django Forms to record data of online users Used Python and Django creating graphics XML processing data exchange and business logic implementation Experienced in ORM programming in converting data between incompatible type systems in OOP languages Developed flask Restful API endpoints for accessing through UI and uploading ETL data Contribute to major development initiatives with codebases utilizing Python Django R MySQL MongoDB jQuery and React Work with multiple team to develop services and coordinate releases Used PHP as an HTML embedded scripting language in front end web development Prepare Test scripts for different applications using QTP Selenium Run a Regression test on Selenium after every build Automation of internal web application through Selenium 2 WebDriver Performed Compatibility testing of applications for dynamic and static content of browsers using HTML Ids and XPath in Selenium Developed ETL Extract Transform Load software for DB2 columnar database fact and dimension tables Develop data models for applications metadata tables views or related database structures Developed entire frontend and backend modules using Python on Django Web Framework with GIT Involved in designing and deploying multitude applications utilizing almost all the AWS services Including EC2 Route53 S3 RDS Dynamo DB SNS SQS IAM focusing on highavailability fault tolerance and autoscaling in AWS Cloud Formation Designed and managed API system deployment using fast http server and Amazon AWS architecture Interfacing with supervisors artists systems administrators and production to ensure production deadlines are met Wrote and executed various MYSQL database queries from Python using PythonMySQL connector and MySQLdb package Used NoSQL database Apache Cassandra to load the data in database Wrote Python scripts to parse XML documents and load the data in database Utilized Python libraries wxPython numPY Twisted and Mat PlotLib Developed views and templates with Python and Djangos view controller and templating language to create a userfriendly website interface Responsible for writingmodifying scripts using sh and Bash for daytoday administration Used IDE tool to develop the application and JIRA for bug and issue tracking and Used JIRA to assign track report and audit the issues Involved in development of Web Services using SOAP for sending and getting data from the external interface in the XML format Developed and tested many features for dashboard using Python Java Bootstrap CSS JavaScript and JQuery Carried out various mathematical operations for calculation purpose using python libraries Developed tools using Python Shell scripting XML to automate some of the menial tasks Interfacing with supervisors artists systems administrators and production to ensure production deadlines are met Used Pandas library for statistical Analysis Designed and developed the UI of the website using HTML XHTML AJAX CSS and JavaScript Performed research to explore and identify new technological platforms Collaborated with internal teams to convert end user feedback into meaningful and improved solutions Resolved ongoing problems and accurately documented progress of a project Environment Python Django MongoDB Selenium Amazon Aws Pandas Java JQuery Bootstrap MySQL Linux Ajax Java Script Apache Cassandra HTML5 and CSS Sr Python Developer Amerisource Bergen May 2015 to June 2018 Responsibilities Translated the customer requirements into design specifications and ensured that the requirements translate into software solution Application was based on serviceoriented architecture and used Python 27 Django 15 JSF 21 Spring 325 Ajax HTML CSS for the frontend Developed Automation Scripts for Regression using Selenium Web Driver and Python Generated Python Django Forms to record data of online financial users Worked on Integration of Selenium RCWebDriver with existing API to test Framework Created Materialized Views tables complex SQL queries and Correlated sub queries Nested Queries Views and Function Based Indexes for effective Business Application Development Maintain Selenium scripts in between releases Reproduce failed automated test cases manually Provide crossbrowser Chrome Firefox MSIE Safari Opera and crossplatform Windows 8 testing of the applications web pages Build web scrappers using Python to extract counterparty ratings for credit risk monitoring Automated data extraction Transformation and LoadingETL process using python Used PandasAPI to put the data as time series and tabular format for east timestamp data manipulation and retrieval Designed an automated program for the entire reporting qualification and payout process using R program resulting in a significant improvement in worktime efficiency Built linear and logistic regression models to predict risk and revenue factors including credit risk severity attrition overlimit fee etc Cleaned data and processed third party spending data into maneuverable deliverables within specific formats with Excel macros and python libraries Used TDD Test driven development methodology Experienced Python on LINUX for execution Actively involved in developing the methods for Create Read Update and Delete CRUD in Active Record Implemented database access using Django ORM Designed and developed ETL processes that were used to integrate data between various sources using Informatica PowerCenter 9 Designed and developed Oracle PLSQL Procedures Functions and Database Triggers and involved in creating and updating Packages to meet business requirements Used Python library BeautifulSoup for webscrapping to extract data for building graphs Played a key role in a development wide transition from Subversion to Git which resulted in an increase in efficiency for the development community Enhanced existing automated solutions such as the Inquiry Tool for automated Asset Department reporting and added new features and fixed bugs Created modules to transform incoming XML trade data into trade objects parse trade data and create outbound FPML Financial Products Markup Language sent to DTCC repositories Managed developed and designed a dashboard control panel for customers and Administrators using Django OracleDB PostgreSQL and VMWare API calls Experience in writing Sub Queries Stored Procedures Triggers Cursors and Functions on MySQL and PostgreSQL database Used many regular expressions in order to match the pattern with the existing one Worked with team of developers on Python applications for RISK management Responsible for inserting deleting and updating all financial data using MySQL Skilled in using collections in Python for manipulating and looping through different user defined objects Troubleshooting ETL issues in SQL Server Integration Services Involved in Unit testing and Integration testing Created voicecontrolled application for client using Jasper Used Robot Framework RIDE and developed few test suites for testing application Generated property list for every application dynamically using python Creation of SQL Logins Roles and Authentication Modes as a part of Security Policies for various categories of user Implemented user interface guidelines and standards throughout the development and maintenance of the website using the HTML CSS JavaScript and JQuery Implemented the validation error handling and caching Used Test driven approach TDD for developing services required for the application Worked in development of applications especially in Linux environment and familiar with all of its commands Refactored existing project to make it more RESTful and threadsafe Added unit tests and improved existing ones Designed RESTful XML web service for handling AJAX requests Created project designs utilizing MVC architecture components Used JIRA for bug tracking and issue tracking Responsible for debugging and troubleshooting the web application Environment Python Django Selenium HTML5 CSS VMware Oracle DB Pandas Spring MS SQL Server 2013 Jasper Reports JavaScript Ajax Eclipse Linux Shell Scripting RESTful MVC3 Python Developer Express Scripts Inc Franklin Lakes NJ April 2011 to May 2015 Responsibilities Converted Visual Basic Application to Python MSQL Used python scripts to update content in the database and manipulate files Created Reports using JASPER Used Thales asynchronous theorem for applying encryption and decryption of ISO standard message in Python programming Developed a fully automated continuous integration system using Git Gerrit Jenkins MySQL and custom tools developed in Python and Bash Implemented schema and data migration for the postgres database using South migration tool Designed and developed the UI of the website using HTML AJAX CSS JQuery and JavaScript Developed userfriendly modals for the form submissions using simplemodaljs JQuery Ajax and JavaScript Experience in building the war with help the putty and deployed into cloud environment using the cloud controller and experience in solving the cloud issue Designed and maintained PowerShell based troubleshooting procedures for bulk changes Developed PowerShell scripts to configure the upgraded Exchange environment migrate users then monitor and maintain the new environment Used Python modules such as requests urllib urllib2 for web crawling Worked on writing and as well as read data from csv and excel file formats Performed QA testing on the application Developed approaches for improving NLP pipeline Create custom VB scripts in repackaging applications as needed Wrote scripts in Python for extracting data from HTML file Designed the frontend web pages using HTML JavaScript Angular JS JQuery and AJAX Used CSS for better appearance Writing templates for front end pages where we include HTML pages and JavaScript files knowledge of crossbrowser and crossplatform development of HTML and CSS based websites in Windows like IE 6 IE 7 IE 8 and FF Interactive in providing change requests trouble reports and requirements collection with the client Worked in development of applications especially in UNIX environment and familiar with all of its commands Experience in debugging and troubleshooting programming related issues Improved performance by using more modularized approach and using more in built methods Improved caching system for the test webserver Collaborated with internal teams to convert end user feedback into meaningful and improved solutions Environment Python Django VB scripts Jenkins Jasper Gerrit MySQL Unix HTML CSS JQuery JavaScript Apache Ajax simplemodaljs Git PowerShell Education Bachelors Additional Information Technical Skills Frameworks Django Flask Zope PyJamas Jython Struts and CSS Bootstrap Web Technologies HTML CSS Java Script JQuery AJAX XML AngularJS NodeJS Programming Languages Python Java CC PERL SQL and PLSQL Scripting languages CSS AJAX Java Script JQuery PHP PowerShell Scripting Versioning Tools SVN CVS Git GitHub Bambo BitBucket Analytic Tools JMP PRO SAS Tableau UCI NET NodeXL MVC3 Application servers Apache Tomcat Nginix JBoss WebLogic WebSphere Databases Oracle 9i10g 11g My SQL Apache Cassandra MongoDB IDEs Development Tools NetBeans Eclipse PyCharm PyScripter PyStudio and Sublime Text Operating Systems Windows Red hat Linux 4x5x6x MAC OSX Protocols TCPIP HTTPHTTPS SOAP SMTP Deployment Tools Heroku Amazon EC2 Testing Tools Selenium Bugzilla Crucible and JIRA Protocols TCPIP HTTPHTTPS SOAP SMTP
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Analyst Business Intelligence Analyst Business Intelligence Analyst Business Intelligence Lauderdale Lakes FL 33309 US To utilize my excellent Technology analyst and customer service skills to benefit the companys growth Work Experience Analyst Business Intelligence Carnival Cruise Lines Doral FL 2014 to 2018 Knowledge of Tableau Ms Excel VBA SQL and workforce management contact center key performance indicators Responsible for designing and developing Business Intelligence solutions for cross functional reporting analytics targeted offers and automation Assist CCL business units monitor and improve business performance with data driven and timely decision making using reporting analytics and automation Design and develop reports dashboards data models data visualizations automated scripts and programs Guide and assist analysts in using BI team supported tools and solutions Collaborate with IT to design data sources that meet reporting and analytical needs of business teams Database AdministratorReport Specialist Bethesda Alliance Church Fort Lauderdale FL 2010 to 2013 writing database documentation including data standards procedures and definitions for the data dictionary metadata controlling access permissions and privileges developing managing and testing backup and recovery plans Responsible for gathering reviewing and reporting analysis on data Research and troubleshoot problems independently Technical Business Systems Analyst Precision Response Corporation Sunrise FL 2008 to 2010 Collaborate with internal and external clients to gather business requirements for reporting needs Performs necessary investigation analysis and evaluation to determine task feasibility Provides problem analysis and resolution support for existing applications Understood and follow the SDLC and IT business process Pull information from the data warehouse to prepare routine project status reports Works closely with technical development team business users and data stewards to clearly document metadata requirements business rulesprocesses and data needs that will be consumed by internal departments Identify analyze and help resolve data discrepancies and data quality issues Translate customer requests into technical specifications and coordinate execution of same by development team call flow allocation and schedule deviation data entry Precision Response Corporation Sunrise FL 2004 to 2008 PRC Sunrise Fl PM Force Desk Coordinate real time staffing call flow allocation and schedule deviation data entry Monitor real time staffing to ensure that the call center floor is running efficiently and effectively Data Entry of schedule deviations and create reports that will help and enhance floor performance Communicate with management as needed regarding the status of the call center floor and anything that may negatively impact performance Complete daily weekly and monthly reports as necessary Education Certified computer technician Florida Metropolitan University Fort Lauderdale FL 2002 to 2004 High School Diploma Dillard High School Fort Lauderdale FL 1995 to 1999
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Sr Software Developer Sr span lSoftwarespan span lDeveloperspan Sr Software Developer Richard Rocuant Jersey City NJ A Selfmotivated Senior Application Developer with 8 years of strong professional Microsoft Technologies development experience in various applications as data driven systems Web applications with Ntier architecture with Healthcare Banking domains Strong in the complete Software Development Life Cycle SDLC including Analysis Requirements Definition Designing Programming Reviews Testing and Implementation of major systems along with User Training experience and interaction with Business analysts Expertise in Design Patterns Agile and Waterfall Iterative Process methodologies and SOLID principles Experience in designing complex applications using Object Oriented techniques in preparing UML Diagrams like Use Case Diagrams Class Diagrams etc using Microsoft Visio Expertise in the Design Development and Deployment of Ntier Client Server applications using C ASPNET ADONET AJAX XMLHTML XSLT JavaScript JSON Bootstrap Experience in working with MVC HTML5 CSS3 JQuery Angular JS Web services MVVM Win forms Web Forms Entity Framework WCF and Web APIs Experience in creating Rest Services using ASPNET Web API and C and consuming them Extensive experience in writing Queries Stored Procedures Indexes Triggers Views Schemas TSQL Performance Tuning with SQL Profiler and Tuning Wizard with SQL Server database Experience in DTS SSIS Packages Scheduling Jobs workflow design SSRS Crystal Reports Proficient in version controls toolsTFS Team Foundation Server VSS Visual Source Safe and GIT Extensively well versed with Service Oriented Architecture SOA with WS standards Experience with Microsoft Application Blocks Unity Kendo UI Telerik controls Knowledge with WPF using XAML to create attractive user interface Experience working with HL7 interfaces and HIPPA Standards Expertise in writing test cases covering all the possible scenarios and automate them at all levels of testing like unit integration Functional Compatibility and Defect Management Very Good Team Player with FocusedCommitted Highly organized and able to work independently selfmotivated and fastlearner as well Authorized to work in the US for any employer Work Experience Sr Software Developer Richard Rocuant Arnold MO December 2017 to Present Responsibilities Working with Business Analysts and users to collect and analyze requirements and helped in preparing BRDs and in preparing some Proposal documents Designed and Developed Dashboards with quick view to access and maintain books folders albums files user friendly way and responsive UI with HTML5 and Angular JS with bootstrap and Kendo Controls Completed Decoupled components with Model View Controller MVC with Web API WCF Services and Entity Framework C Implemented Angular JS application to follow strict MVVMMVC patterns for improved source code maintenance 25 code reduction ease of upgrade scalability ease of developer spin up enhanced performance and offline with client caching with OOPs in C ASPNet Use Cases Class Diagrams TDD with use cases Design documents Code Reviews Established communication between different applications running on samedifferent platforms using Windows Communication Foundation WCF exposing various endpoints Injected various services like http and custom services on a need basis Implemented Angular Filter for Searching data on the client data Implemented Global Error Handling and Model Validation and auditing at each level Lead and mentor developers thru training and knowledge sharing sessions conducting interviews Good experience in Agile Scrum methodology environment daily task sheet and project execution in iterative manner and process improvement proposals Environment Net 45 C web forms Kendo Controls Angular JS bootstrap ASPNet HTML5 CSS3 Entity Framework MVC XMLSOAP WCF Services Restful APIs MS Visual StudioNET winforms windows service RAD PDF gem box tinyMCE MySQL Sr Software Developer The Most Group Inc Southfield MI March 2015 to November 2017 Responsibilities Developed interfaces with a Quick view Dashboards with access to various features all in one place for various modules with OOPs in C ASPNet Various SOA WCF Services with various bindings and consuming the services from web and desktop applications are developed MVC with Web APIs with Ajax calls Developed Centralized scheduling and frontend data capture customized to each location and specialized function throughout the healthcare network Extensively implemented various Design patterns like Singleton Factory Patterns and etc Various Automated Reports can be generated throughout the system that links to administration Lead and mentored developers thru training and knowledge sharing sessions EnvironmentNET 4035 ASPNET 35 C ADONET 35 MVC MS Visual StudioNET 20102012 Webforms XML XSLT JavaScript CSS LINQ Ajax Application Blocks SQL Server 2008 IIS 6070 Sr Software Developer Medwrite Inc January 2014 to February 2015 Responsibilities Developed Billing Module for various incoming outgoing call management Automated Billing processes for various sources like incoming outgoing and call management reports Extensively implemented various Design patterns like Singleton Strategy Observer and Factory Patterns etc Designing and developing custom solutions and enhancements using ASPNET AJAX and C and JavaScript EnvironmentNET 4035 ASPNET 3035 C 35 ADONET 35 MS Visual StudioNET 20082010 Winforms Webforms WCF XML XSLT JavaScript LINQ Ajax Application Blocks Telerik SQL Server 20052008 IIS 60 Sr Software Developer Bank of America January 2013 to December 2013 Terminal Server SQL Server Upgrade Database is migrated to SQL 2005 and Terminal Servers are upgraded As part of this up gradation various interfaces applications Web Services Web Applications DTS Packages Jobs etc Developed Project Overdraft OptIn OptOut OSFS is Online Sales Fulfillment System part of Online Deposit Contacts Center SFS provides a platform to process the Account Opening Requests from customers which use various channels Responsibilities Understanding the business requirements of the existing systems Majorly involved with Migration Process from VB COM components asp pages to net class libraries user controls and shared assemblies With SharePoint Managed project tasks and assigning to team members maintained status updates Managed a team assigning tasks oneone discussions Process improvement proposals Developed various Interfaces with OOPs concepts in C ASPNet developed and consumed Web services to retrieve values Environment VB VBNET NET 352011 ASPNET 353020 VBNET C 3020 ADONET 3020 MS Visual StudioNET 20082005 PLSQL XML XSLT Java Script XHTML LINQ SQL Server 20052000 SharePoint IIS 60 Visio TFS FXCop Sr Software Developer Medwrite Inc April 2011 to December 2012 Responsibilities Migrated existing legacy asp application to Net with rich user interface using WPF with XAML and XHTML Java script and Web server controls like dropdown list Image button using OOPs concepts in C ASPNet Generated various customized reports with simple clicks Created Generate Invoice WCF service and consuming the same from Asp and Aspx pages EnvironmentNET 35 ASPNET 30 C 30 ADONET 30 MS VS NET 2008 Winforms Webforms WCF WPF XML XSLT JavaScript LINQ Ajax Application Blocks SQL Server 2005 IIS 60 ABCPDF Pegasus ImageXpress Sr Software Engineer CITIBANK Los Angeles CA June 2010 to March 2011 Responsibilities Worked on Inter Process communication using Message Queues with multithreaded programming Involved in Synchronization using Multithreading functionality in CNet Troubleshooting Production server issues and fixed com components building with Visual Basic Worked as a Build Manager for Production issues Environment VISUAL BASIC VB COM C NET 3520 ASPNET 3020 C 3020 ADONET 3020 MS VSNET 2005 PLSQL XML Java Script SQL Server 2005 Oracle 8i Cygwin IIS 60 Visio Software Developer Kirthi Bangalore Viswanath Fremont CA June 2009 to May 2010 Responsibilities Business Tier Data Tier was developed with various modules in C ASPNet User Authentication is handled by validating the user against domain authentication Active Directory Environment C 11 ASPNET 11 ADONET 11 MS Visual StudioNET 2003 Web Services PLSQL SQL Server 2005 IIS 60 Windows 2003 Server Education MCA in Master of Computer Applications Nagarjuna University 2000 BSc in Bachelor of Computer Science Nagarjuna university Skills NET 8 years ASP 8 years ASPNET 8 years C 8 years MS ASP 8 years Java C Python AWS Linux Additional Information TECHNICAL SKILLS NET Technologies ASPNET VBNET C ADONET WCF LINQ Web Development ASP COM XML HTML XHTML DHTML CSS XSLT VB Script JavaScript Ajax JQuery WCF WPF XAML Angular JS Bootstrap Reporting Tools SQL Server Reporting Services Crystal Reports Process Methodologies Agile with Scrum Iterative Design Patterns SOLID Principles Languages VB 60 C VC Java SQL PLSQL TSQL Net C Databases SQL Server Oracle 8i MS Access MySQL Middleware ADONET ADO Web Services Enterprise Library Entity Framework LINQ to SQL Version Control VSS Rational Clearcase TFS Operating Systems Windows NT2000XP 2003 Windows 7 Server UNIX LINUX
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Junior Programmer Developer Junior Programmerspan lDeveloperspan Junior Programmer Developer NC Department of Agriculture Concord NC 4 years of combined professional college and personal experience developing Java Android Applications 3 years of professional experience as a Test Engineer NET and Java Developer 2 years of industrial experience developing and testing NET Web and Desktop Applications 1 year of experience in developing web applications that use Java EE Technologies Authorized to work in the US for any employer Work Experience Junior Programmer Developer NC Department of Agriculture Raleigh NC April 2017 to Present 27601 Responsible for developing and enhancing the Regulatory System Recertification and License Search web applications primarily for the Pest and Pesticides division but also for all divisions Documented bug fixes enhancements and state of progress made using the Boss Central Ticketing System Applications are written in Visual Studio 2015 using C ASPNET HTML Javascript CSS Bootstrap SQL Server and ADONET Has also troubleshooted Microsoft Access Databases used by the Pest and Pesticides division Net Developer Lowes Foods Raleigh NC November 2014 to March 2017 27615 Responsible for stocking the shelves and maintaining the floors Web Developer Grover Gaming Greenville NC September 2014 to October 2014 27834 Responsible for creating and maintaining software which interacts with external hardware devices web services and other business logic to compliment the library of games WebBased Reporting Site Project This site allows the customer to get Ticket earnings daily weekly etc The site allows the customer to create and retrieve invoices game information and store information Written in ASPNET MVC with Web API 2 Rest Services The front end is written with HTML 5 jQuery 3rd party JavaScript libraries Bootstrap and Razor C serverside code Database management and data access is implemented by SQL Server and Entity Framework My responsibility was to take the current existing Reporting site and build it from the ground up using new NET technologies In addition I was to build a rest web service that consumes Ticketsrelated data NET Developer E3 Retail Raleigh NC August 2013 to August 2014 27615 Developed workflows for the pointofsale systems to drive the activities on the userinterface screen Retailers using the latest technologies and standards can improve the effectiveness for Retail Sales Associates to perform their duties for customers Touchpoint Project E3 Retails TouchPoint solution is a webenabled browserbased POS application that can be deployed on Point of Service tablets mobile devices kiosks and with a thin or thick client having one business process workflow and data layer deployed and fully integrated across the enterprise Touchpoints frontend architecture is built on Microsofts Windows Presentation Foundation WPF ASPNET 4 and HTML5 and the backend is built on Windows Workflow WF and Windows Communication Foundation WCF Analyzed requirements flows and usecase documents to develop activities for workflows that drive the Graphical User Interface and call the business objects related to defined business action Coded and tested defects published by the OnTime the agile management system and made enhancements to the projects existing workflow as instructed by the lead architect Java Developer HCL America Cary NC October 2012 to July 2013 27518 Responsible for developing maintaining and supporting Web and Java applications gathering and analyzing requirements and troubleshooting application defects My Health First Android Application Project This application enables the user to have instant access and keep track of health information such as Service Requests Insurance Policies Claims Providers and Drug Prices System was designed using Android XML Android SDK Java SDK 3rd Party APIs and Internal Service APIs Coded the activities associated with the user interface and made the necessary network calls return JSON and populate the user interface Implementing Google Maps API and Google Places API for showing addresses of providers Timesheet Project This application was designed for the user to fill out work hours for the week and allow managers to maintain and manage users work hours for the current weeks and months specified J2EE project developed using Spring MVC Hibernate 4 JSP Javascript AJAX and Jquery Software designed using usecase and class diagrams Designed developed and maintained the MySQL database using MySQL tools Responsible for developing the data model using MySQL tools and examined the feasibility of testing the application by experimenting with automated testing technologies Software Test Engineer E3 Retail Raleigh NC August 2011 to October 2012 27615 Tested E3 Retails pricing engine that retailers use for complex pricing using the latest technologies and industry standards which enables retailers to solve new and expanding business problems Pricing Engine Project The E3Retail Pricing Engine is a set of core and utility services for small to large retailers designed to interact with enterprise and point of service system to deliver accurate item and transaction level pricing to reporting systems vendors and retail customers Core technologies used are NET 40 Microsoft WCFSOAP services REST services SQL Server 2005 and Entity Framework 41 Coded and implemented C Unit Tests using Visual Studio Unit Testing Framework to construct test cases concerning the retail scenarios specific to a given retail transaction Reported and fixed bugs in production quality code for software releases Coded and implemented enhancements for change requests Education Bachelor of Science in Computer Science East Carolina University Greenville NC 2011 Education Wake Technical Community College Raleigh NC Skills NET 3 years C 2 years MS SQL SERVER 2 years SQL 2 years SQL SERVER 2 years Additional Information Technical Skills Programming Languages C Java Kotlin NET Technologies Windows Presentation Foundation Windows Workflow Foundation Windows Communication Foundation ASPNET MVC 45 Web API 2 Java Technologies Java EE Spring MVC Hibernate JSP ScriptingMarkup Languages JavaScript JQuery Bootstrap HTML 5 JSON XML Database technologies Microsoft SQL Server 20052008 MySQL 55 SQLite Mobile Tools and Platforms Eclipse Android Development Tools Android SDK Android Studio Worked with NodeJS Yeoman Express AngularJS Grunt Heroku MongoDB
Generate a Resume for a Java Developer Job
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Digital Project Manager Digital span lProjectspan span lManagerspan Digital Project Manager Corona CA Highly passionate selftaught developer and IT enthusiast focusing on learning all I can in the technology field I am a problem solver with strong organizational and communication skills resulting in a promoted position to a Project Manager Authorized to work in the US for any employer Work Experience Digital Project Manager LinkU Realty Riverside CA June 2017 to Present Gather information from client and develop ideas based on their needs Build and maintain collaborative relationships with staff and vendors Track project deliverables tasks and resources used Develop project plans and lead teams to meet the defined timelines Review contracts across different states to ensure approval of work IT Support Lead LinkU Realty Riverside CA January 2016 to June 2016 DNS management to ensure email and website connection Troubleshoot problems reported by clients and analyze and isolate issues Provide phone support for email trouble shooting MS Outlook iOs Android Ensure system allows all components to work properly Support the implementation of new softwares or third party providers Project Coordinator TL Marketing Agency Fontana CA 2014 to 2016 Create and maintain comprehensive project documentation plans and reports Liaise with clients to identify and define requirements and objective Implementing strategic digital marketing efforts for lead generationcustomer acquisition Education High School Diploma Santiago High School 2013 Skills MS EXCEL Less than 1 year MS WORD Less than 1 year TIME MANAGEMENT 5 years WORD Less than 1 year CertificationsLicenses Content Marketing Specialist 2017 Digital Marketer Customer Value Optimization Specialist 2017 Digital Marketer Ecommerce Marketing Specialist 2017 Digital Marketer Social and Community Manager 2017 Digital Marketer Additional Information Skills Ability to trouble shoot and problemsolve difficult situations Strong initiative to quickly learn new skills and work under pressure while making smart decisions Efficiently use MS Excel and MS Word Exceptional verbal and written communication skills Selfmotivated and excellent with time management
Generate a Resume for a Java Developer Job
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Sr Salesforce developerAdmin Sr Salesforce span ldeveloperspanAdmin Sr Salesforce developerAdmin Indianapolis Indianapolis IN Having 8 years of IT professional Experience in application software Designing Development Testing and Implementation into Salesforce CRM platform both as Developer and as Administrator Having good knowledge of all phases of SDLC with expertise in Requirement Gathering Analysis Designing Development and Testing Experience in SFDC Development in implementing Apex classes Triggers Visual Force Forcecom IDE SOQL SOSL Acquainted and well versed with CRM processes like Sales Marketing Customer Service and Customer Support Business Processes and recommended solutions to improve their processes using SFDC Experience in realizing the business requirements to design on salesforcecom platform by designing the required entities like custom objects creating the relationships junction objects like MasterChild lookups Entity Relationship data model Pages Classes Interfaces Workflows Workflow rules triggers Email alerts and Business Logic Worked on Controllers Triggers Visual Force Pages Custom Tabs Custom Objects Reports Analytic Snapshots and Dashboards Experience in migration applications from Sandbox to Production using Migration Tools like Change Sets and ANT Experience in working with Salesforcecom sandbox and production environments Strong understanding and experience with enterprise MuleSoft integration patterns Hands on experience on HTML CSS JavaScript and jQuery Integration of SFDC with external Web Service APIs like Cast Iron Informatica Cloud Involved in Data Integration and Migration by using Forcecom data loaders webbased import wizards Proficient in creating Lightning Apps combining Lightning Design System Lightning App Builder and Lightning Component features Designed and Developed Lightning Community Website for Marketing using Lightning community builder Lightning Components SLDS Lightning Events HTML5 CSS Lighting Controllers Apex Downloaded Secure agents from Informatic cloud and configured PCs to work as secure agents Strong knowledge of the SFDC data model customizing schema using custom objects fields master detail and lookup relationship Knowledge of WSDL web services SOAP API BULK API REST API forcecom callouts Batch and Schedule Apex Programs Update on SFDC pricing and editions and their features chatter option security and sharing models delegated admin features Gained a strong knowledge of synchronization datamodeling data extraction transformation data Loading scheduling monitoring and reporting in a cloud computing environment Experience with extraction transformation and load ETL tools Strong knowledge on Agile water fall methodologies Proficient in databases including MS SQL Server Oracle Authorized to work in the US for any employer Work Experience Sr Salesforce developerAdmin Indianapolis May 2018 to Present RESPONSIBILITIES Performed the roles of Salesforcecom Developer and Administrator in the organization Developed Salesforce Lightning applications using Lightning components controllers and events and used custom CSS in the components Experience in bulk data migration from Excel MS outlook and Legacy Systems to Salesforce Com using Apex Data Loader Import Wizard Extensive experience in creatingusing the Apex Classes Triggers Standard Controllers Custom Controllers Controller Extensions SOQL SOSL queries SControls and Web services API Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Forcecom Platform worlds first commercial Software as a Service SAAS application running in Cloud Computing Environment Experience in Integrating App Exchange Applications with Sales Force Mass EMail Management Application management using Forcecom Plugin Eclipse IDE in Sandbox and Production Environments Worked as Admin to identifying planning and implementing new salesforcecom features and functions New screens workflow forcecom objects and reports apex code to meet business requirements Created various Custom Objects Custom Settings Custom Labels Validation rules Record types Custom Tabs Workflow rule and approval process including Field updates and email alerts Worked with various salesforcecom objects like Accounts Contacts Leads Opportunities Reports and created custom objects based on Business need Worked as a Sales Force Chatter APP with the organization and regularly participated in the scrum and sprint meetings and chatter community Created New Reports New Dash Boards and worked on Data Loader by uploading millions of records and experienced in cleansing and Deduplicating bulk loads Developed Apex Classes Controller Classes Standard Controllers Custom Controllers Controller Extensions and Web Services API and Apex Triggers for various functional needs in the application Migrated data from external sources and performed insert delete upset and export operations on millions of records Performed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger Worked efficiently with standard Salesforcecom objects like Accounts Contacts Leads Cases and Opportunities Sr Salesforce developerAdmin Quintiles Rockville MD Rockville MD February 2017 to April 2018 RESPONSIBILITIES Performed the roles of Salesforcecom Developer and Administrator in the organization Developed Visualforce Pages created Reports Dashboards and Apex Classes Provided technical walkthroughs to various stake holders QA Team UAT Team etc Built custom user interfaces using Lightning components Developed Tested and Deployed Custom fieldsobjects Forms Workflows Interfaces Records and user roles to meet business requirements Worked on translating several Visual Force pages to lightning framework Created and deployed Service Cloud console to manage the support process Developed Apex Classes Controller Classes Standard Controllers Custom Controllers Controller Extensions and Web Services API and Apex Triggers for various functional needs in the application Migrated data from external sources and performed insert delete upset and export operations on millions of records Performed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger Worked efficiently with standard Salesforcecom objects like Accounts Contacts Leads Cases and Opportunities Strong knowledge of Forcecom platform technologies including Apex Triggers Visualforce Workflows and Approvals Integrations with endtoend product development experience Worked on various SFDC implementations covering Sales Cloud Service Cloud Chatter and AppExchange applications Developed various customized solutions like retail portal Customer Portal Inventory Management System Customized Order Management Order Processing and Billing applications using FORCECOM Visualforce and Apex Implemented change control from development sandboxes to production and across the development lifecycle Used Salesforce Automation SFA for Sales Lead Management Campaign Management Opportunity Management Account and Contact Management Experience in creating Lightning Components and used Salesforce Lightning Design System SLDS to convert existing Visualforce pages to lightning components Involved in Salesforcecom Application Setup activities and customized the apps to match the functional needs of the organization Worked with SOQL SOSL queries with Governor Limitations to store and download the data from Salesforcecom platform database Involved working in the integrations components by consuming Restful APIs Managed Apttus application releases and future upgrades Involved in creating a user interface in Lightning using Aura components for a user to enter details and submit in to Salesforce Hands on experience in Sales Cloud and Service Cloud functionalities Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs Handson experience on Salesforce Lightning Inspector to debug the lightning components during the development process Turned ETL jobsproceduresscripts SQL queries PLSQL procedures to improve the system performance Worked on Apttus CPQ configuration and integration Used Jitterbit Data Loader as an import tool we can Insert new records update existing records and perform upsert Developed Lightning components and used Lightning App builder to use those components in Lightning pages Used Salesforce Chatter to provide real time notifications of changes in accounts leads and opportunities to help sales and service teams to be more efficient Customized the entire salesforcecom applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API Created various workflow rules profiles and permission sets based on the organizational hierarchy requirements Implemented CPQ solution using Apttus CPQ and Contract Management CLM for data Wrote Python scripts to parse XML documents and load the data in database Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records various customers in industries Developed the integration workflows using MuleSoft ESB 383 framework Rewrite existing java application in Python module to deliver certain format of Worked extensively on SOAP and REST API web service calls Imported data from excel sheets in to Sales Cloud like Leads Accounts Contacts and Opportunities using Data Loader and Import Wizard Designed and developed UNIX shell scripts as part of the ETL process to automate the process of loading pulling the data for testing ETL loads Key role in gradual transition of companys application from Salesforce Classic to Lightning Experience Data migration from SQL Server to Salesforce using Jitter bit tool Written several shell scripts using UNIX Kom shell for file transfers error log creations and log file cleanup process Environment Saleforcecom platform Sales Cloud Service Cloud Deployments Apttus Lightning components Apex Visual Force Data Loader Workflow Approvals Reports Custom Objects Custom Tabs Email Services Security Controls Sandbox data loading Data Loader SF Explorer and Eclipse IDE Plugin AppExchange apps SOAP and REST API Salesforce Developer Lowell Five Bank Boston MA Boston MA March 2015 to January 2017 RESPONSIBILITIES Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforcecom SFDC and other Platform based technologies like Visualforce Forcecom API and Web Services Worked as Admin to identifying planning and implementing new salesforcecom features and functions New screens workflow forcecom objects and reports apex code to meet business requirements Created various Custom Objects Custom Settings Custom Labels Validation rules Record types Custom Tabs Workflow rule and approval process including Field updates and email alerts Worked with various salesforcecom objects like Accounts Contacts Leads Opportunities Reports and created custom objects based on Business need Worked as a Sales Force Chatter APP with the organization and regularly participated in the scrum and sprint meetings and chatter community Created New Reports New Dash Boards and worked on Data Loader by uploading millions of records and experienced in cleansing and Deduplicating bulk loads Implemented Wave Analytics created datasets dashboards and apps for Opportunity Accounts and Cases Service Cloud enhancements Portal entitlement wizard changes Experience with Service Cloud including Service Console Customer Portal Case Feed Knowledge Used tool on application IntelliJ Postman Jenkins Stickily Swagger Developed ETL mappings in informatica for integration between Salesforce and Oracle Provided detail estimates of the level of effort associated to implement capabilities based on business requirements and solution architecture Used SOSL query to search all objects including custom objects Used Sales Cloud in Preparing and getting approval of design functional and technical specifications from business Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management Created Code Scan Tablet and Code Scan Editor Revenue Manager Encoder IC Chart word and Outlook Participated in deployment of Mule ESB applications using Cloud Hub and Strong experience in Integration using Mule ESB in integrating various thirdparty solutions Mule experience in implementing ServiceOriented Architecture SOA and Enterprise Application IntegrationEAI using Mule Server 3x Created and maintained the email templates to be used in the Workflows Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud Integration of Sales cloud with external information systems using SOAP API web services Created page layouts search layouts to organize fields custom links related lists and other components on record pages Used in developing end to end automation using selenium Jenkins Web ServicesRestSOAP Used tools such as Eclipse IDE Jenkins ANT migration tool and change sets to deploy code from sandbox to production Implemented pick lists dependent pick lists lookups master detail relationships validation and formula fields to the custom objects Good with Configure Price Quote APTTUSCPQ Product and Pricing also understand configuration settings as they relate to business requirements also good with standard QuoteProposal creation process Creating Apex Classes by using WSDL and writing business logic layer for integration with external web services to the system for functional needs Implemented Apex Classes and Triggers and linked them to manage the workflows Implemented in the system Integrating on premise Mainframe Case CPQ and reporting systems with Salesforce REST APIs Created profiles and implemented Object and field level security to hide important information Using forcecom developer toolkit including visual force pages apex classes apex controllers and apex triggers to develop custom business logic Developed Apex Classes Apex Triggers and Apex Controllers to develop custom business logic Working on Lightning components along with controllers and used AJAX to retrieve the data from an object Created modern Enterprise Lightning Apps combining with Lightning Design System CSS and Design Parameters Lightning App Builder and Lightning Component features I configured product and pricing setup using CPQProduct consoles Formatted and migrated the user data into Lightning Experience Tested the Lightning components Enabled Lightning Components for use in Salesforce1 mobile Platform Integrated the Web Services for extracting the data from external systems to display in the page salesforcecom Environment Salesforcecom platform Einstein wave analytics Apex Language CRM Apttus CPQ Apttus CLM Visual Force Pages Data Loader Workflow Approvals Email Services Security Controls Sandbox Data loader Eclipse IDE Lightning Informatica Salesforce Developer FIS Global SolutionsKansas MO January 2013 to February 2015 Responsibilities Involved in Salesforcecom Application Setup activities and customized the apps to match the functional needs of the organization Collaborated and directed with BA architects and other business stakeholders to ensure optimal delivery and utilization of Salesforce platforms Created field mapping between Legacy CRM system and salesforce to migrate Account Contact Leads and Contact Address related data from Legacy CRM system to salesforce Performed data migration from Microsoft CRM to Salesforcecom Service Cloud enhancements Portal entitlement wizard changes Created user Roles and Profiles security controls and shared settings Implemented the Marketing process to remove dupe contacts Leads Auto Merge Leads Contacts if already exists Integration of Sales cloud with external information systems using SOAP API web services Created custom objects Visual force Pages Triggers Validation rules to help track internal help desk cases customize campaign budgeting and lead qualification Created the Workflows for automated Lead routing Lead escalation Implemented complex Approval processes to ensure proper authorization in the highstakes environment of capital management Managed Users hierarchical Roles Profiles Security controls Migrated Accounts Leads Contacts Opportunities and Sales data from external systems into SFDC Designing Implementing and deploying the Custom objects Page layouts Visual force pages Testing and migrated the code to the Deployment instance after testing Created Workflow rules to automate the business process and to send automated Email alerts Used the sandbox for testing and migrated the code to the deployment instance after testing Developed different Visual Force Pages to suit to the needs of the application using different Visual force components Developed dynamic Salesforcecom Visual force pages using Apex page functions and actions designing them using HTML CSS and JavaScript Used Forcecom Eclipse IDE plugin to manage author debug and deploy Forcecom applications in the Eclipse development environment Created custom buttons and links on Account and Relationship Group object for generating auto Reports Environment Eclipse IDE Controllers Visual Force Pages Data Loader Workflows Triggers Smart sheets CSS Web Services API Dupe Blocker CRM Fusion Forcecom Explorer Google docs DeveloperAdmin Salesforcecom November 2010 to December 2012 Neustar sterling VA RESPONSIBILITIES Performed the roles of administrator developer Analyst and deployed Salesforcecom for Sales Marketing departments Developed reports dashboards and processes to continuously monitor data quality and integrity Created Activity Dashboards for management teams consisting of VPs Directors and Direct Sales Team Managed fieldsrelationships workflow rules approval processes page layouts security validation rules email custom buttonslinks etc Created various profiles and configured the permissions based on the organizational hierarchy requirements Implemented security and sharing rules at object field and record level for different users at various levels of organization Worked on various salesforcecom standard objects like Accounts Contacts Leads Campaigns Reports and Dashboards and responsible for the customizing the same as per the business requirements Regularly performed database cleanup procedures Managed ongoing support requests and administrative needs of users Developed training plans materials and documentation for database users keep materials uptodate coordinate new user and ongoing training sessions for the organization worldwide EMEA Worked on Translation workbench during the global implementation and roll out of Salesforce for EMEA Customized the Dashboards to the track usage for productivity and performance of their sales teams Assisted users with report design and management Configured and scheduled Analytic snapshots to generate weekly trend reports and to analyze the weekly progress of the applications developed by Stage Supported Sales Directors Area managers Reps with adhoc questions and reporting requests Collaborated with functional business teams Sales Marketing to understand the business needs Formulated options and executed CRMbusiness solutions to meet NA EMEA sales needs Extracted data from various Sales systems like Siebel SFDC and SAP data warehouse using Toad SQl and BO Generated various Sales reports like activations data by region by reps by product using excel pivot tables charts and advanced formulae Created timely reports as per the business needs on daily weekly and quarterly basis Generated quarterly and half yearly carrier activations reports from the data extracted from Siebel which included data cleansing and manipulation of millions of records Worked on the Sales dashboard for the weekly exec meetings which included the regional sales counts market share Goals assigned for the Sales reps etc Created various marketing reports in SFDC like the Lead trend reports and weekly apps progress by stage reports and several custom reports as per the user requests Analyzed Asset contact data in Siebel and SFDC to ensure and maintain data quality and integrity Exported data from Siebel tables and imported into salesforcecom to create dashboards ENVIRONMENT Saleforcecom Visual Force Pages IOD Business Objects Data Loader Email Services HTML Siebel 81 Siebel service Oracle 10g SQL Windows XP MS Office Advanced Excel Security Controls Sandbox data loading and Forcecom IDE Plugin Eclipse Java developer Novartis India January 2009 to October 2010 RESPONSIBILITIES Worked in different phases of SDLC process to implement the functionality of the application Designed and developed front end screens using java JSP Servlets and Struts framework Implemented MVC Design Patterns using Struts Framework Used Struts Tiles Framework for designing the layout of the application Used validator framework to validate various fields in the application using XML files with rules Developed Action Form Action Class Action Forward Servlets and Struts Configuration File Applied CSS Cascading Style Sheets for entire site for standardization of the site Used JavaScript for clientside validations AJAX for the asynchronous server calls Supported integration efforts between the Struts Action classes and the EJBs services layer Used Design Patterns like DTO and DAO Session Facade service locator Created Perl and UNIX scripts to launch the java modules on JBoss application server Worked on JBoss application server to deploy the Implemented the Mail API application service in Perl code to alert the users in case of any batch Used JPA framework for DAO layer to access the MySQL database Developed and debugged the application using RAD IDE Involved in developing Unit System and Integration test Involved in the preparation of use case class and sequence diagrams using Rational Rose Worked with QA team to resolve the defects and UAT defects with the business user Created RESTful Web Services for populating and saving data fromto database Used Maven for build framework and Jenkins for continuous build system Developed DAO classes for the persistent in correlation with hibernate Used Maven to build the project and deploy the applications on the server Involved in support of deployment process of the application on WebLogic Application Server Environment java J2EE Servlets JSP JPA Struts JavaScript SQL XML XSLT HTML CSS UML Perl JBoss RAD MySQL UNIX Education Bachelors Skills Visual studio Api C C Exchange Gui Html Javascript Xml Asp Css Aspnet Forcecom Eclipse Java Sql Apex Soap Linux Red hat Links httpsalesforcecom
Generate a Resume for a Java Developer Job
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IT Systems Administrator IT span lSystemsspan span lAdministratorspan Miami FL Authorized to work in the US for any employer Work Experience IT Systems Administrator ITMD Solutions Miami FL May 2016 to Present ITMD specializes in offering a variety of IT services to doctors and their practices In turn I interact with various doctors office managers and other staff to provide all sorts of troubleshooting expertise whether it be hardware or software related This requires strong familiarity with the different types of EMR Electronic Medical Record systems that many doctors use at their practices Additionally I consult with doctors and office managers on ways to streamline and simplify their workflow For one particular group of doctors I manage the companywide email domain adding users removing users enforcing security standards and other tasks I have configured Windows machines MAC machines printers routers switches access points VoIP phones file sharing systems and many other devices on this job Head Usher South MiamiDade Cultural Arts Center Cutler Bay FL February 2014 to June 2016 Head usher is responsible for greeting and directing patrons as they enter into the building answering any questions they have showing them to their seats supervising the audience in their assigned section communicating with other head ushers and House Manager occasionally handling rowdy or even inebriated patrons so that the rest of the audience can enjoy the show accommodating seating and other requests disabled or specialneeds patrons may have and properly and safely evacuating the audience in case of emergency Education Associate in Accounting Miami Dade College Miami FL August 2014 to May 2016 CertificationsLicenses CCENT August 2018 to August 2021 100105 Interconnecting Cisco Networking Devices Part 1
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Java Software Engineer span lJavaspan Software Engineer Java Software Engineer JP Morgan Chase New York NY To obtain a challenging position as Software Engineer utilizing my experience educational and technical skills in developing applications using Java I am a dedicated hardworking individual I am a team player and have the ability and willingness to learn new skills I also work well in a fast paced high stressed demanding environment Authorized to work in the US for any employer Work Experience Java Software Engineer JPMorgan Chase New York NY June 2018 to Present Developing REST Services for exposing them to UI team using Spring Boot Use Spring Data JPA to persist model objects to Cassandra database Use Executer service for concurrent tasks Use LogbackSplunk for logging errors messages monitoring Documenting APIs using Swagger Writing unit tests to improve test coverage Deploying of application to Cloud Foundry Pivotal Prepare builds for CI run on Jenkins configure Jenkins pipelines Improving infrastructure workflow using shell scripts along with cf Freelance Java Developer Upwork New York NY January 2015 to Present Use Spring MVC to maintain MVC framework Develop domain classes to model the business entities Upload static resources such as images pdf doc with the application Use Spring Data Hibernate or JPA for data validation Integration with external APIs Slack API Jira API JavaMail API Setting up runningfixing builds in Jenkins for Continues Integration Developing Performance tests using Jmeter for testing throughput point of API Write Automation Regression tests to automate mobile shop application using technologies Java TestNG Maven Selenium UIAutomator Appium Run tests in the cloud BrowserStack and AWS Farm Software Engineer MASTERCARD New York NY June 2017 to May 2018 Develop REST service APIs with Spring Framework and Jackson Use Spring Data to integrate with Hibernate and JPA to persist model objects Use Multithreading to improve performance Use Log4j for logging errors messages and performance logs Container less deployment using Spring Boot Prepare builds for CI run on Jenkins configure Jenkins pipelines Run unit and integration tests inside Docker container Implement complex Test Framework using OOP principles Reflection and Multithreading Software Engineer III SDET American Express June 2016 to June 2017 Redesign Automation Framework due to product owner needs using MVC pattern Implement complex Test Framework using OOP principles Reflection and Multithreading Write Automation tests using technologies Java TestNG Maven Selenium WebDriver Apache http Spring API GSON parser Use Multithreading to reduce time execution of test suite Prepare tests for CI run on Jenkins configure Jenkins pipelines Run tests inside Docker container the dev cloud Selenium Grid and locally Monitoring execution of tests and reporting defects in Rally AMERICAN EXPRESS 062016 to 062017 Software Engineer III SDET Automation QA Engineer Zodiac Iteractive September 2014 to June 2016 Write test cases for Automation due to customer requirements Write Automation Regression tests to automate mobile shop application using technologies Java TestNG Maven Selenium UIAutomator Appium Improve Test Framework using OOP principles and DataDriven approach Integration Test Framework with external APIs Slack API Jira API JavaMail API Automation running SQL queries to MySQL database JDBCODBC Setting up runningfixing builds in Jenkins for Continues Integration Run tests in the cloud BrowserStack and AWS Farm Developing Performance tests using Jmeter for testing throughput point of API Monitoring execution of tests and reporting defects in Git Hub issue tracker ZODIAC INTERACTIVE CLIENTS CHARTER AND CABLEVISION 092014 to 062016 Automation QA Engineer Education Master Degree in Computer Science in Computer Science Kyiv National University of Construction and Architecture Skills API 6 years Java 6 years Maven 6 years OOP 6 years Selenium 6 years J2Ee Hibernate Rest Spring Java J2Ee MySQL CSS Git Links httpsgithubcomarkhypov httpswwwlinkedincominyevgenarkhypov Additional Information Computer skills Programming languages Java SEEE Spring MVC Boot IOC JPA Security Hibernate JDBC SQL ObjectOriented Programming OOP JSP WebserversCloud WebLogic Tomcat Pivotal Message system Apache Kafka Web and Mobile Automation tools Java Selenium WebDriver Spring MVC Maven TestNGJUnit Firebug Appium ADB UIAutomator Good knowledge of Java programing patterns PerformanceLoad tools Jmeter Test Environments Local Grid BrowserStack Sauce Labs AWS Farm Devices Docker Web programming languagestechnologies HTML CSS JavaScript XPath XML JSON IDE Eclipse CI JenkinsPipelines Control version system GIT SVN API SOAP REST IssueStory Trackers Jira Redmine Track Studio HPQC Rally OS Windows XP78110 Linux Cent OSUbuntu Android IOS VMware Workstation MS Office
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Junior Database Administrator Junior span lDatabasespan span lAdministratorspan Junior Database Administrator Cranberry Township PA Work Experience Junior Database Administrator Remote DBA Experts Warrendale PA June 2018 to Present Responsible for maintaining the health of hundreds of servers in testing and production SQLWindows environments Assisted with the set up and troubleshooting of various forms of high availability such as mirroring log shipping replication and AlwaysOn Assisted with the set up and troubleshooting of backup methods such as Ola Hallengren scripts maintenance plans and thirdparty backup application such as Veeam LiteSpeed and Commvault Worked with client to troubleshoot job failures set up through maintenance plans SSIS packages and JAMS Worked with clients to troubleshoot performance issues caused by blocking deadlocks high CPU and memory utilization and disk IO Communicated complex issues with clients who were not wellversed in SQL issues Worked on multiple issues at the same time in a high stress environment Worked by myself and with team members on a variety of issues Residential Program Worker Arc Human Services Cheswick PA November 2015 to May 2018 Worked with individuals with Intellectual Disabilities to perform daytoday tasks Relied upon to write daily reports on clients daily activities Interacted with a variety of clients and helped to diffuse potentially dangerous situations Responsible for maintaining a safe environment for clients in their homes Worked with management and team members to determine the best ways for clients to succeed Job Coach Helped client perform work duties and incorporate themselves into the working world Relied upon to help client deliver supplies to other homes in the agency Ensured the correct supplies were delivered safely and accurately Wrote reports on client performance Worked with other staff to determine how to improve clients workmanship Education Bachelor of Science in Computer Information Systems California University of Pennsylvania California PA June 2019 Associate of Science in Software Development Community College of Allegheny County Monroeville PA May 2017 Skills Microsoft sql server Sql server Sql Android studio C Html Javascript Visual basic Android Java Css Solarwinds Excel Microsoft office Outlook Powerpoint Word 75 wpm Team player Documentation Sql Dba DBA
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Senior Manager Network Systems Administrator Senior Manager Network span lSystemsspan span lAdministratorspan Senior Manager Military Intelligence Network Administrator UNITED STATES ARMY Hinesville GA Seeking an opportunity to continue gaining experience as a Network Systems IntegratorMaintainer with Top Secret clearance 35T building customerclient relationships andoperations managementorganizational leadership Authorized to work in the US for any employer Work Experience Senior Manager Network Systems Administrator UNITED STATES ARMY Fort Stewart GA August 2015 to Present Analyze system user requirements and procedures to automate processing or to improveexisting network system Support the installation implementation troubleshooting and maintenance of agency wide area networks WANs and localarea networks LANs Assist in designing and managing the WAN infrastructure and any processes related to the WAN Provide support to network including daytoday operation monitoring and problem resolution Provide secondtier problem identification diagnosis and resolution of problems Review network system capabilities workflow and scheduling limitations to determine if requested program or program change is possible within existing system Document network project development upgrade system and correct errors to maintain system after implementation Prepare workflow charts and diagrams to specify in detail operations to be performed by equipment and computer programs and operations to be performed by personnel in system Managed 20 personnel in 2 operational missions conduct weekly progress report meetings Coordinate with upper managementcustomers and ensure they are satisfied with the results of services rendered Analyze operations and implement strategic initiatives that maximize results and save timeresources Successful performance confirmed with 2nd Army Achievement Medal Compose Standard Operating Procedures that simplify processes while adhering to regulations Accountable for the maintenance and operability of Military Intelligence Systems equipment totaling over 3 million dollars Collaborate with contractors and communicate company goals needs and projected deadlines resulting in excellent clientcustomer relationships and customer service from Military Intelligence Systems IntegratorMaintainer 35T US Army Fort Stewart GA January 2014 to Present Perform and supervise employment configuration maintenance integration and operation of Military Intelligence Systems resulting in operational mission ready Intel systems Conduct computer network operations installation and reconfiguration of computer hardware and software Troubleshoot UNIXLinux and Windows computers computer networks and electronic communication systems Selected as the Company Primary Communication Security COMSEC courier and custodian entrusted with uploading encryption on all Top SecretSecret level hardware and software devices sending and receiving electronic correspondence provided SIPR NIPR support for routine and moderately complex technical activities related to server network administration and desktop equipment maintained user identifications for internal and external systems assisted in development and maintenance of all internal databases evaluated installed and supported local area network LAN and wide area network WAN hardware and software ensured information and data integrity of the network operations function Education Bachelor of Arts in Psychology Florida International University Miami FL April 2005 Associate of Arts in Psychology MiamiDade Community College Miami FL 2003 Skills Microsoft Office Linux OS 4 years Military Service Branch US Army Service Country United States Rank Sergeant E5 November 2009 to December 2016 Commendations Army Achievement Medal x 2 Army Commendation Medal Good Conduct Medal x 2 Additional Information SKILLS AND CERTIFICATIONS TSSCI Security Clearance Currently working on SEC Certification Fluent in Spanish Fluent ChineseMandarin Graduate of Basic Leadership Course Sling Load Inspector Certification Logistics Coordinator Training Leader
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Third Party Vendor Risk Analyst Third Party Vendor Risk span lAnalystspan Third Party Vendor Risk Analyst Humana Contract Richmond VA To seek an IT Security Analyst opportunity in a Growthoriented organization with focus on Information Assurance Risk Assessments Certification and Accreditation CA HIPPA Compliance Assessments System Security I have more than three 3 years experience in conducting risk assessment auditing IT internal controls and also assist in the development and review of security policies procedure and guideline Special Skills and Training Microsoft office suite windows operating system Analytical skills Multitasking work independently and with team Good communication skills to build and maintain customer satisfaction and express opinions in clear sound manners on matters associated with IT security Vendor RiskThird Party security Risk Management HIPAA HITECH Training Federal Information Security Management Act FISMA Compliance Certification The Payment Card Industry Data Security Standard PCI DSS The International Organization for Standardization ISO Auditing Activities Statement on Standards for Attestation Engagements 16 SSAE16 SOX Sarbanes Oxley Work Experience Third Party Vendor Risk Analyst Humana Contract January 2018 to Present Perform third party vendor risk assessment to assess the effectiveness of vendor controls against ISO 27001 HIPAA HITECH through the use of GRC tool Perform security risk assessments with a focus on Humana existing and new systems Evaluate vendors responses to Identify any risks the vendor poses and advice management appropriately Engage vendors in remediation activities to enable them remediate identified risks Monitor security risks that cannot be remediated on scheduled time Engaged in Regulatory Security Risk Assessments and audits and update related regulations and industry best practices Engaged in tracking security incidents and conducting risk assessment on service request Assist with the documentation of policies standards and operational processes Assess the extent that any outstanding risks may bring to the company Complete risk assessments security requirements analysis and security testing Create assessment reports and track remediation activities Monitor all inplace security solutions for efficient and appropriate operations Review and analyze SOC 2 Type II reports of third partiesvendors and Data Center IT Security Risk Analyst Acentia Contract March 2015 to October 2017 Assisted System Owners and ISSO in preparing Certification and Accreditation package for companys IT systems making sure that management operational and technical security controls adhere to a formal and wellestablished security requirement authorized by NIST SP 80053 Involved in system categorization using FIPS 199 and NIST SP 80060 Analyze and update System Security Pan SSP Risk Assessment RA Privacy Impact Assessment PIA System Security test and Evaluation STE and the Plan of Actions and Milestones POAM Conducted supported annual security evaluation assessments based on NIST SP 80053 rev 4 and 53A Reviewed vulnerability assessments and ensure that risks identified are evaluated and proper actions have been taken to limit their impact on information systems Conducted IT risk assessment and documented the system security key controls Met with IT team to gather evidence develop test plans testing procedures and documented the test results and exceptions Conducted walkthroughs and table top exercises formulate test plans test results and develop remediation plans for each area of the testing Developed security control test plans and conducted indepth security assessments of information systems that evaluate compliance of administrative physical technical organizational and polices safeguards in order to maintain HIPAA compliance base on NIST SP 80066 Rev1 and security controls NIST SP 80053 Routine development of HIPAA compliance reports documenting auditing findings and corrective actions Education Associate Skills Assessment Compliance CertificationsLicenses AWS CERTIFIED DEVELOPER ASSOCIATE November 2018 to Present
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Web Coordinator span lWebspan Coordinator Web Coordinator University center for International Education Wright State University Beavercreek OH Authorized to work in the US for any employer Work Experience Web Coordinator University center for International Education Wright State University November 2016 to Present Worked on updating and maintaining UCIE website using Drupal HTML and JAVA Scripts Worked on preparing various PDF forms Worked on creating updating and promoting events on college websites and social media networks Developer Tech Mahindra May 2014 to July 2016 Worked on Application design and Development of JPOs and web pages Exposure to Software Engineering process and expertise with Waterfall Agile and Scrum methodologies Worked on developing web based applications using JSP Servlets Java Script with hands on experience in Java Worked on NX CAD ERP and Prop tools integrations Authored Technical Design Documents for Requirements from different Centrals of Enovia Engineering Program SDX Sourcing and VCC Awarded the Best VCC Developer by Program Manager in Aug 2015 Awarded BRAVO by the Delivery Manager in Nov 2015 Education Master in Computer Science Wright State University May 2018 B Tech in Electronics and Communication Engineering Jawaharlal Nehru Technological University April 2014 Skills Java 2 years CSS Less than 1 year HTML Less than 1 year Javascript 2 years Drupal Less than 1 year Matlab Less than 1 year Links httpmadhurikaravalwixsitecommysite Awards Bravo 201508 Best Sustenance Developer 201604 Additional Information Technical Skills Language Skills MATLAB XilinxiSE 92 C JAVA SQL HTML CSS Java Script Drupal C OS Platforms WindowsXP Linux RedHat Databases Oracle 11g Testing Tools HP Quality Centre Applications Proficiency in MS Office Excel Word and PowerPoint 2 years On Project experience in Software Design and development and Web based applications
Generate a Resume for a Java Developer Job
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Network Administrator span lNetworkspan span lAdministratorspan Plymouth MI Experience in Network Implementing Configuring and monitor networks for availability error conditions poor performance and troubleshooting of LANWAN infrastructure using ticketing system Collaborates with Network engineer in installation analyzing configuration equipment includes Cisco Catalyst 3750 4500 SG3560 SG300 series switches Cisco 1721 2900 T1 C881K9 ISR G2 ISR 4K 4300 series series Routers Load Balancers using Cisco F5 LTMGTM Palo Alto Experience of routing protocols like EIGRP OSPF BGP and TCPIP DNS and DHCP Strong command over protocol stack and OSI layers and worked extensively on network layer along with different hardware configurations in testing Network connectivity troubleshooting ping traceroute and telnet Handson using SolarWinds Network Management tools like Network Performance Monitor NPM Network Configuration Manager NCM Putty and Cisco Prime Infrastructure Develops effective relationships with vendor support to troubleshoot and resolve problems to meet customer needs Authorized to work in the US for any employer Work Experience Network Administrator AlixPartners Southfield MI July 2017 to Present Acting as firstlevel network triage and troubleshooting for all network problems diagnose common network problems and trouble tickets ServiceNow for international customers Handson experience on switching tasks include VTP ISL8021q GRE Tunneling VLANs EtherChannel Truncking Port Security STP for CISCO catalyst 2900 3550 4500 6509 switches Proactively monitor network health with various monitoring tools SolarWinds PRIME Cisco Wireless Controller Meraki Responsible for creating DHCP scopes DNS records internallyexternally Replacing Aps from Cisco to Meraki Installed patched and maintains basic network operations Upgrade downgrade Cisco IOS Worked on various LAN switches such as CISCO catalyst 2900 3550 4500 6509 switches Configured access layerswitchessuchasCisco45104948 4507switches forVLAN FastEtherChannel configuration Worked on TCPIP tool like TELNET for remote login to the routers and SecureCRT for secure login Conduct routine hardware and software audits of all supported systems to ensure compliance with established standards policies procedures and requirements Knowledge of server load balancing devices F5 Hands on experience with L2L3 redundancy technologies such as HSRP VRRP GLBP technologies Configuration Technician COMCAST Cincinnati OH February 2016 to Present Daily configuring layer 23 protocol EIGRPOSPFVRRPGLBPNATSTPVTP Configuring Cisco Routers CISCO 1721 2900 T1 C881K9ISR G2 ISR 4K 4300 series Configuring Cisco Switches Catalyst37504500 SG3560 SG300 Configuring Firewalls FortiGate60D 90D 124D 140D 224D Upgrade HP DLink and Cisco routers switches and firewalls IOS using TFTP or XModem Troubleshoot all failures and take corrective action including reconfiguring installing software facilitating hardware replacement according to vendor warranties RMA Monitoring host by using tools such as Whatsup Gold Configuring SonicWALL TZ215 TZ300 and TZ400 Prepare and modify all relevant configuration procedures Configuring UPS Meraki and Aerohive APs It Support warsaw community school Warsaw IN November 2014 to Present Identified diagnosed and resolved problems of personal computer software and hardware printers scanners network and Internet connections InstalledUninstalled applications on desktoplaptop remotely and locally Remote Tools Bomgar SCCM Troubleshooting and repaired of WAN link and replacement of Network devices such as Modem and Cisco router network module Install setup and troubleshoot LAN connectivity to the WAN to desktopslaptops and to the Internet Modified Active Directory managing user accounts Distribution groups Security groups applying Group policies Created a database of the PCs using Meraki inventory software Configured and updated iPods Worked with Helpdesk Team to escalate work tickets Installed and configured Cisco Routing Cisco Switching Cisco Wireless and related applications Production Line Lead CVE Technology Plano TX June 2013 to January 2014 Performed function test and repair part replacement and troubleshooting of cell phones and Tablets Leading production team Performed inventory control and identified required new parts Developing work instruction Creates installation and support documentation Provide hardware repair replacement and upgrades Education BS in Electronic Technology Engineering Azad university Tehrn 2010 to 2012 Skills Network support 3 years CCNA 3 years Cisco Networking CertificationsLicenses MCITP Additional Information US citizen
Generate a Resume for a Java Developer Job
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Systems Administrator span lSystemsspan span lAdministratorspan Systems Admimistrator Charlotte NC Highenergy confident professional with an infectious enthusiasm for technology Experience in startups as well as established operations leveraging expertise in organization computer networking information technology and computer programming Authorized to work in the US for any employer Work Experience Systems Administrator Exela Technologies Charlotte NC March 2019 to Present Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation manuals and IT policies Information Technology Specialist Chester County School District August 2016 to Present Set up workstations with computers and necessary peripheral devices routers printers etc Check computer hardware HDD mouse keyboards etc to ensure functionality Work with Windows Server 2012 and VMware virtual servers Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems repair or replace parts debugging etc Maintain recordslogs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Systems Engineer Intern February 2016 to May 2016 Perform installations upgrades and maintenances of Microsoft Exchange Installed and troubleshoot of desktop client applications including Microsoft Office Suite and various antivirus clients Catch and identify and remove spyware adware and viruses Installation configuration and maintenance of enterprise backup solutions Knowledge of content delivery networks CDN Understanding of Client and Server hardware configurations including redundancy and RAID architectures WordPress Developer Intern Vintage Grape Clothier June 2015 to September 2015 WordPressbased website Modified and specialized website pages using HTML CSS JavaScript Backed up and modified applications to provide for disaster recovery Determined the sources of web page or server problems Collaborated with development teams to discuss analyze or resolve usability issues Implemented upgrades in a timely manner to limit loss of service Recommended website improvements and developed budgets to support recommendations Agile environment Education Masters in Business Administration Mary Baldwin University August 2017 to April 2018 Bachelor of Arts in Computer Science Wofford College August 2012 to January 2016 Skills VMWARE 1 year C Less than 1 year C Less than 1 year DJANGO Less than 1 year HTML5 Less than 1 year Technical Support Networking Active Directory Windows Wordpress 5 years CSS3 5 years Assessments Technical Support Proficient July 2019 Measures a candidates ability to apply protocols to identify errors and solutions in order to maintain system function Full results httpsshareindeedassessmentscomshare_assignmentk5atsgpbb1vyql6u Basic Computer Skills PC Expert July 2019 Measures a candidates ability to perform basic computer operations navigate a Windows OS and troubleshoot common computer problems Full results httpsshareindeedassessmentscomshare_assignmentoj7vtqiqpbvajep Indeed Assessments provides skills tests that are not indicative of a license or certification or continued development in any professional field Additional Information SKILLS Language Python JavaScript HTML5 C C PHP C CSS JQuery SQL Operating Systems Windows UNIX Linux Server OS 2003 2008 and 2012 Client OS Win XP Professional Vista and Windows 7 and 8 VMware Software WordPress GitHub Taiga Django LabTech Remote Desktop Manager Configuration Manager Console
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GMP Coordinator GMP Coordinator GMP Coordinator Mars Chocolate North America Carbondale KS Work Experience GMP Coordinator Mars Chocolate North America Topeka KS 2016 to Present Coordinate GMP program Helped develop the GMP SharePoint for the Topeka site to create better visibility to the leadership and extended leadership to open actions and followups Create and maintain GMP inspection schedule to ensure that every area is inspected once a month Train and calibrate inspectors to Mars Topeka good manufacturing practices Teach the GMP team how to use the SharePoint to enter their inspections Collaborate with the leads in closing open GMP findings A few examples of areas that are improved by the GMP inspections are color coding 5S program identify cleaning gaps chemical control Train new hires to the GMP requirements for the site The effectiveness of the new hire training is measured by the GMP inspections Report GMP periodic metrics to leadership team Report out site average openclosed GMP findings by areaage Management of Pest Control program Identify gaps and scope for improvements Primary contact for required biannual pest control audits Weekly opening and closing meetings with pest specialist Communicate recommendations observed during weekly visits Collaborate with the teams in closing of recommendations in a timely manner Worked with pest Control Company to enhance the services being provided to meet Mars standards Sanitation Oversight of Janitorial Contract Ensure janitorial program has the required documentation and training This includes work instruction training records and a way to measure competency Identify and Communicate gaps to janitorial manager Perform area walks to ensure gaps were fixed effectively Verification of cleaning Master Sanitation Program for the site Weekly completion percentage This includes area walks to check paperwork and to confirm that tasks are being completed as specified CIP verification with EcoLab Primary contact for EcoLab rep Periodic visits and inventory with EcoLab rep Chemical titrations to ensure proper concentration of chemicals are being dispensed Quality Systems Operator 2015 to 2016 Manage Nonconformances Traceability and Document Control Lead Meetings trainings and back up Sensory Track and analyze Holds to completion and disposition of held product Work with the warehouses and VS to coordinate testing of held products Quality Systems and Complaint Coordinator Innovia Films Inc Tecumseh KS 2011 to 2015 Entered and communicated complaints to the sites Worked with management and customers to gather evidence and provide feedback Worked with Technical Service Manager to establish disposition of complaint product and provide credit notes to the customers Site contact for ISO9001 auditor Coordinated and issued corrective and preventive actions Lead monthly complaints meetings Participate in Scorecard meetings including percent claims vs total sales and on time resolution of complaints and corrective actions Participated in the internal audit program including hygiene audits Lead Auditor for ISO90012008 Quality Systems Administrator 2006 to 2011 Provided Certificates of Analysis to Customers Worked with the lab to coordinate testing for analysis Managed Internal Audit Program and internalexternal corrective actions Managed Calibrations internalexternal Lab analysis statistical analysis of process Education Santa Fe Trail High School Carbondale KS 1994 to 1998 Skills Audits Internal audits Nexus Gmp Sharepoint Sap Excel Microsoft office Powerpoint Food safety Additional Information Skills Active member in Food Safety Team Internal audits GMP inspectorcoordinator Sensory Quality trainings Contractor trainings Knowledgeable in SAP and Nexus Proficient in Microsoft Office including Excel Spreadsheets PowerPoint presentations and SharePoint Lead Auditor Certification for ISO90012008 SelfMotivated and can work well individually as well with a team
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Systems Administrator span lSystemsspan span lAdministratorspan Long Beach CA Work Experience Systems Administrator SOUTH COAST COMPUTERS Orange CA May 2019 to Present Monitor servers for customers Verify backups Build servers as well as troubleshoot server issues for customers Administer Microsoft Exchange on premium Office 365 and Sharepoint Operation of the VCenter Server environment Understanding of how to operate the aforementioned programs while taking calls to ensure premium customer service Service Desk Technician I MOLINA HEALTHCARE INC Long Beach CA October 2018 to May 2019 Provided first level support for Service Desk and would respond to Service Requests per Service Level Agreement as well as perform the Triage duties for Service Desk and Tier I support when necessary for the company Provide feedback regarding processes policy and documentation for upper management on improvements to increase efficiency Would provide Tier 2 and VIP support when necessary Direct incoming ticket traffic to proper departments following the escalation path Engaged new employees on the policies and procedures in regard to the Service Desk as well as educated Corporate personnel IT SERVICE DESK I TEMP VINCENT BENJAMIN CONSULTING March 2018 to October 2018 Contract to hire with Molina Healthcare Provided firstlevel support for users customers and external vendors in a call center environment Managed tickets and workflow with minimal supervision or direction Provided support to create tickets resolve issues and then would escalate to proper departments per company policy The incorporation of new technologies was important to provide support for newly deployed systems IT SERVICE DESK I TEMP VINCENT BENUAMIN CONSULTING March 2018 to October 2018 Contract to hire with Molina Healthcare Provided firstlevel support for users customers and external vendors in a call center environment Managed tickets and workflow with minimal supervision or direction Provided support to create tickets resolve issues and then would escalate to proper departments per company policy The incorporation of new technologies was important to provide support for newly deployed systems HELP DESK TEAM LEAD NEWQUEST IT SOLUTIONS San Angelo TX November 2015 to January 2018 Supervised operations of help desk technicians Would provide Tier 2 support to customers and escalate the tickets when necessary Created and implemented help desk procedures and documentation Provide training for new employees and highertier support HELP DESK TECHNICIAN NEWQUEST IT SOLUTIONS San Angelo TX August 2015 to November 2015 Would answer calls and escalate tickets when necessary Monitored systemcritical machines for 20 sites and companies Served as firstline support for 250 workstations and servers Tracked incoming inventory and equipment requests AV TECHNICIAN FIRST UNITED METHODIST CHURCH San Angelo TX October 2012 to February 2015 For church services it was necessary to provide sound setup and takedown of all sound and music equipment Provided sound engineering services for events and church services Ensured the setup and transmission of Sunday morning church services to radio broadcast for the city DESKTOP SUPPORT TEAM LEAD ANGELO STATE UNIVERSITY San Angelo TX December 2012 to June 2014 Provided midlevel management for 20 Desktop Technicians Management of Windows Update Server for 2500 computers Management of Ellucian Ticket System Create and follow deployment projects in a management team Submit tickets to Dell dispatch for warranty claims Provided customer service for highpriority trouble tickets CLASSROOM TECHNOLOGY SUPPORT SPECIALIST ANGELO STATE UNIVERSITY San Angelo TX August 2011 to December 2012 Supervised operations of help desk technicians Would provide Tier 2 support to customers and escalate the tickets when necessary Created and implemented help desk procedures and documentation Provide training for new employees and highertier support Addressed the concerns of faculty members concerning equipment as well as training for faculty members DESKTOP TECHNICIAN ANGELO STATE UNIVERSITY San Angelo TX November 2010 to August 2011 Handled technical troubleshooting with9ion an enterprise environment including system crashes slowdowns and data recoveries Engaged and tracked Priority 1 issues with responsibility for the timely documentation escalation if appropriate resolution and closure of trouble tickets Education High school or equivalent Skills SERVICE DESK HELP DESK IT SUPPORT ACTIVE DIRECTORY HIPAA PCI TCPIP COMPTIA INFORMATION SECURITY VPN SECURITY TCP VMWARE UNIX PRINTERS MICROSOFT OFFICE MICROSOFT WINDOWS MAC Linux System Administrator System Admin Additional Information SKILLS Proficient in a multitude of programs and how to fix them when needed Experienced as a System Administrator and all that entails 15 years of audiovisual experience Nine years of Help Desk and Desktop support experience 10 years of IT Support experience 20 years of Allaround relevant experience 10 years Microsoft Office and Microsoft Windows PC Six years of experience with Microsoft Windows Server Active Directory Adobe TCPIP Printers and Information Security Also qualified with Hipaa PCIDSS Help Desk Desktop Support Comptia Service Desk Tech Support VPN MAC MSP Vmware Unix
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Information Technology Destop SiteLead Information Technology Destop SiteLead Information Technology Desktop Senior Level La Porte TX Respected intuitive leader of topnotch crossdisciplinary technical teams Visionary and pioneering in formulating forwardthinking technology strategies Goaldriven Information Technology Desktop Manager with experience in designing deploying and administering enterprisewide network and hardware infrastructures Highly competitive teamoriented individual with proven capabilities of working effectively toward team goals Skilled in a diverse array of applications and corporate platforms with the proven ability to quickly acquire expertise in new processes procedures and technologies Highly analytical and detailoriented with exceptional troubleshooting and multitasking talents as well as able to quickly locate and resolve root source of complex technical issues Exceptional skills at monitoring maintaining and updating a diverse array of hardware software and PCnetwork components Skilled in providing close client vendor relationship though constant communication and support Self motivated and driven to succeed and see projects to completion Authorized to work in the US for any employer Work Experience Information Technology Destop SiteLead Memorial Hermann HealthCare Houston TX February 2012 to June 2019 Texas Medical Center Provide onsite and remote support for Texas Medical Center In addition to the daily incident ticketswork orders that filter through from the helpdesk Ive also taken on the responsibility of new construction design implementation and purchasing Perform inspections with various vendors on departmental renovations to include new construction Coordinate with vendors for Data Drops Relocations TV Mounts and various projects that involve a third party resources Ive successfully established an IT presence and built trusting relationships with Senior Level Leaders Focus Points Support offsite clinics 11 MHMG Clinics 6 Sports Medicine 7 OPID and 7 misc clinics Manage and collaboration with all client vendors source selection and quality review periodically Manages financial performance budget to actual hours remaining expenses etc Accountable for projects profit and loss and time constraints Gathering requirements from business groups to scale up existing or new systems across entire organization Liaison for all business groups to identify interdependencies with a goal to increase business continuity Conducts weekly project meetings to review the schedule scope and project costs on all management levels Ensuring all clients expectations are met and project objectives are achieved Weekly client reviews are conducted internally on a quarterly basis for continuous improvement on the quality of deliverables provided IT Project Information Manager Fluor Greenville SC August 2009 to February 2012 Member of the initial phase transition team in Afghanistan assisted in developing processes and procedures to assume responsibility of military duties from previous contract holder Oversee all phases of project management life cycle from concept to planningexecution to client delivery and provided 24hr support to effectively run our US Military Installations Coordinate installation and configuration of voice data network components across 35 US Military Bases Forge partnerships and liaise closely with client subcontractors and vendors in procuring and deploying technologies Adeptly guide and coach worldclass team of 42 operating across multiple locations Plan and organize training sessions on complex technical systems and concepts Contribute to weekly meetings with executive management to discuss service level agreements SLA and helpdesk statistics Key Achievements Established new helpdesk guidelines that minimized enduser downtime by boosting response time to helpdesk request to improve SLA agreements Assisted with various new and existing construction projects to include office and housing buildings at various bases throughout Afghanistan Responsible for providing adequate IT staffing across Northern Afghanistan to support the demanding needs of the US Military and Fluors contract obligations Responsible for the direct management of database management of Implementation of Maximo and Quickbase applications as well as tracking asset inventory IT Specialist Sr Memorial Hermann HealthCare Houston TX October 2008 to August 2009 Provided onsite and remote support to Southwest Employees to include doctors and nurses with minimal downtime and under constant time constraints Took point on the majority of severity level 2 situations and administered work accordingly often in the odd hours of the night Available to provide 24hr support for the nursing staff as well as maintaining my daily work load Assisted in establishing a breakfix process with returned equipment and often worked with vendorsclients to provide a solution Key achievements Started as a weekend on call technician and worked my way to fulltime facility support in a short period of time Worked directly with staff doctors and nurses to cater to their needs so they can better perform their job duties Held the responsibility of supporting multiple facilities with little to no supervision from upper management IT Project Manager Sr Halliburton Dubai AE September 2006 to December 2007 Directly managed a team of 6 administered IT equipment to the United States Military and various projects within Dubai Iraq Afghanistan Africa Kuwait and Saudi Arabia provided functional computers and server equipment to indirectly 20000 end users across the Middle Eastern Environment for LOGCAP III government awarded contract Acted as pointofcontact for technicians and managers in resolution of new and escalated issues Identified research and resolved issues with minimal supervision or technician assistance Worked closely with team members across multiple locations 247 to ensure optimal computer performance in a continually shifting environment Responded to user emails and phone requests for technical support and break fix computer issues Tracked and documented all incoming and outgoing asset requests Worked with local authorized HP retailers on repairing and exchanging HP equipment under factory warranty Coordinated and worked with various departments in Dubai Customs to ensure timely arrival and departures of computers and servers Supervised and monitored softwarehardware processes and updates to predeployed systems Implemented security measures including removal of vast amounts of spyadmalware and implementation of computerimage backups Key Achievements Transferred from Corporate to the LOGCAP III project based in Kuwait to assist with one of the largest awarded KBR contracts for the United States Military known to date Selected by Service Delivery Center SDC on a regular basis to assist with escalated issues due to proven ability to deliver exceptional results within targeted deadlines and highly reliable skills in testing and documenting errors in newly designed applications prior to deployment Assisted with the design and implementation of a new database system for all incoming and outgoing equipment for Dubai SDC in an effort to better support LOGCAP III Productivity and accountability Held responsibility as Lead Warehouse Coordinator to oversee the overall process for testing and repairing defective computers and communications equipment from the Field Operated a warehouse that continuously deployed 500 computers a month to various sites in the Middle Eastern Region IT Desktop Specialist II Getronics Houston TX October 2004 to September 2006 Coordinated and provided technical support to 1500 end users in GI based Windows 2000NT 40 environment on site for Shell Oil Westhollow Technology Center Technical assistance included software related issues replacing internal motherboards LCD screens keyboards and other related hardware type scenarios Processed all incoming script requests which included preparing testing and gathering data for putting scripts into production Created service tickets and coordinated with local support on a daily basis for a new hardware setup installs and configurations Held the responsibility of Lead Tech while managing new hardware stock and maintaining a monthly inventory of all IT related equipment Responded to telephone email and onsite troubleticket inquiries while resolving issues on an independent basis with little to no supervision Monitored maintained and troubleshot computer workstations hardware software and computernetworking peripherals across LAN environment Maintained and updated user permissions Updated hardware and software including installation of new software releases server upgrades and installation of patches Performed system backups and disaster recovery Maintained data files and ensured system configuration met dataintegrity requirements Key Achievements Improved the SLA response time for the desktop support desk Assisted with the installation and development of a customized VM Ware 50 to 200 users across sites Main point of contact and held training sessions on replacing and repairing various network printers Part of the migration team to globalize to a GI standard platform according to company guidelines IT Desktop Support Technician Halliburton Houston TX February 2003 to August 2004 Assisted in configuration installation and repairing PC hardware and peripherals according to established procedures Inventoried new laptops and desktops and installed authorized ghost images according to company guidelines Installed Cisco Client using both built in Aethos software and external wireless cards Contacted end users to define data migration requirements Performed data migration over the local secured network caddy or pc data link Performed user computer hardware relocations and returned hardware and server equipment to stock per approved GSS request which included 3 remote site locations Adhered to and enforced facility security measures according to departmental guidelines Granted software licensing to users via GSS and Service Center request Assisted in setting up PCs and related peripherals both internal and external Installed new virus protection and updates to users machines Key Achievements Advanced from warehouse technician to desktop support in a matter of 6 months through hard work and staying focused at the task at hand Directly contributed to the increase in monthly performance and productivity of the amount of machines deployed Uniformed Officer Recruit United States Secret Service Houston TX August 2003 to April 2004 Hired as a Uniformed Officer for the United States Secret Service after 18months of interviews test and training My role as a uniformed officer was to provide security to the white house grounds and affiliated locations While attending FLETC Academy I was in the running with about 140 additional recruits and while attending my training I was released after a series of cuts for a very limited available positions Key Achievements Obtained highest level of security clearance Graduated from phase 1 of Federal Law Enforcement Academy training Education Project Management Professional North Harris Montgomery College Houston TX 2000 to 2003
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Associate Systems Administrator Associate span lSystemsspan span lAdministratorspan Systems Administrator Southington CT Possessing two years of vast experience in the field of Computer Hardware Networking where Planning Implementation Administration and troubleshooting are involved with multiple platforms of OS viz Microsoft Windows XP 2003 2008 2012 Windows 7 Authorized to work in the US for any employer Work Experience Associate Systems Administrator Trisha Computer and IT Consultants Connecticut March 2016 to Present Systems Administrator Techno Cops INS June 2014 to January 2016 Job Responsibilities Administrating and troubleshooting 2003 server workgroup model Managing user accounts and giving share security level permissions Responsible to install set up maintain network and also configure the peripherals cabling and equipments accordingly as per the requirement Responsible for maintaining the company strategy like designing implementing and maintenance of enterprise network components Responsible to monitor whether all the components are available for successful communication Responsible for maintaining the Backup network hardware software files on a regular basis accordingly as per the company policies Timely analyze whether any repairs or replacements is needed Managing data base of server creating new users accounts Responsible for configuring troubleshooting NETGEAR CISCO ROUTER Responsible for configuring troubleshooting SWITCHES Responsible for troubleshoot Microsoft windows issues Responsible for configuring troubleshooting Microsoft outlook accounts Responsible for creating new Microsoft outlook accounts for new users Monitoring complete network providing network statistics Responsible for the installation of operating system windows 7 Responsible for the installation of softwares like antivirus MSoffice adobe acrobat reader etc Responsible for maintaining the network troubleshooting the network related issues Responsible for maintaining troubleshooting network printers Responsible for troubleshooting Internet issues Responsible for sharing the network printers AchievementsContributions Rewarded by Vice president for the successful completion of new infra structure configuration in new office premesis like cabling designing used in the organization using CISCO router under pressure Rewarded by Adt Vice president as Star of the month for process implementation in Network systems using new technologies Education Bachelors of computer application in IT computer vinayka university Chennai Tamil Nadu 2014 to 2017 Skills MCSE 1 year Comptia A 2 years Military Service Branch mos 92y Service Country United States Rank private E1 Additional Information Expertise Identifies diagnoses and resolves Level One problems for users of the mainframe personal Computer software and hardware Internet and new computer technology Provides oneonone enduser problem resolution over the phone for user approved Personal Computer PC software Delivers tags sets up and assists in the configuration of enduser PC desktop hardware software and peripherals Diagnoses and resolves enduser network or local printer problems PC hardware problems and mainframe email Internet WLAN and localarea network access problems Coordinates timely repair of PC computer equipment covered by thirdparty vendor maintenance agreements Able to provide a full range of support and client relationship services ranging from first through to third line support and customer onsite visits Able to work independently and within a teamspirited environment Attention to details with a desire to create high quality products Strong presentation skills Good knowledge and understanding of the network infrastructure and protocols such as TCPIP HTTP etc Desktop PCs Laptops and Peripherals handson experience for both hardware and software Helps install local area network cabling systems and equipment such as network interface cards hubs and switches Groups customers by keywords for profiling sales and marketing campaigns training Supports multimessage campaigns via email mail etc Technical Skills Microsoft Certified Systems Engineer Certified Windows 2000 XP Server 2003 2008 2012 Ms office excel word powerpoint Hardware networking etc Good at Presentation Communication skills Assets Hardworking Selfconfident meets deadlines on task entrusted and ample analyzing capacity Takes Initiative and no additional directions are required once work is explained and assigned
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Software Developer span lSoftwarespan span lDeveloperspan Software Developer Robert Half Technology Minneapolis Minneapolis MN Database Development Extensive experience building queries TSQL stored procedures database designtuning data conversions and building importexport routines Analysis and Design Worked directly with subject matter experts to develop applications for accounting retirement benefits broker compensation retail operations and health care Application Tuning and Rewrites rebuilt and tuned applications that had been performing poorly upgrading them into applications that were far more robust and easier to modify Experienced in driving all phases of the software development lifecycle Authorized to work in the US for any employer Work Experience Software Developer Robert Half Technology Minneapolis 2012 to Present Consultant to US Bank Data Recognition Corporation Target Coloplast and others Database Programmer responsible for creating stored procedures queries functions and database design Developed data upload routines which verified data against business rules logged operations and provided summary reports of uploads Project Management created a system to track software components as they move through development testing and production This links software components to business rules and requirements and design decisions Design worked directly with users and managers to design applications Developed reports and report interfaces for users Reports Developer Macys Minneapolis MN February 2005 to March 2008 Developed reports and data maintenance applications Built data parsing and gathering routines Created reports for SarbanseOxley compliance Wrote utilities and database applications used by buyers planners and accounting Software Developer Application and database development Software Developer Consultant Datasmith Wrote TSQL routines and code to convert verify and load data for accounting system conversion Worked directly with client to build customized Payroll AR AP GL modules Responsibilities database design queries report development Using Crystal Reports interface development data conversion Release management Education BA Bemidji State University Bemidji MN September 1975 to May 1980 Skills SQL Server Stored Procedures Queries TSQL 10 years DATABASE DESIGN 10 years ACCESS 9 years BATCH PROCESSING 10 years COBOL 1 year VBA 9 years C Programming language 9 years Data ConversionETL 10 years Report Development 10 years Additional Information SKILLS Database development SQL Server Sybase MS Access SQL database design tuning TSQL Programming languages VBA VB6 C COBOL Systems analysis and design Release management Data conversions and ETL Report development using MS Access and Crystal Reports UNIX scripting job scheduling batch processing Development Tools Visio Excel Production Support