id stringlengths 14 91 | family stringclasses 11
values | origin stringclasses 3
values | held_out bool 1
class | state stringlengths 103 335k | reference_date stringclasses 600
values | fields stringlengths 114 30.7k | gold stringlengths 78 50.2k | n_fields int64 1 111 |
|---|---|---|---|---|---|---|---|---|
claim_email-train-00058 | claim_email | constructed | false | Hi there,
I'm writing about order No. 1966725, which I placed on 2027-06-26. It was delivered last Wednesday, but when I opened the box the standing desk frame had a scratched top.
The item cost USD 241.90 plus USD 16.93 tax. (This is not the same as my earlier order #7378858, which was fine.) The tracking number was... | 2027-07-02 | {"total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "tracking_n... | {"total_charged": {"value": 258.83, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2027-06-30", "source": "relative", "alts": [], "spans": []}, "tracking_number": {"value": "1ZXSBECMM84HG4", "source": "span", "alts": [], "spans": [[321, 335]]}, "sender": {"value": "Sofia Shah", "source": "sp... | 8 |
claim_email-train-00059 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 3601684, which I placed on 6 Jul 2027. It arrived on 12 July 2027, but when I opened the box the linen curtains had a bent leg.
The item cost 390.98 USD plus $19.55 tax. I have been a customer for a few years and this is the first time something like this has happen... | 2027-07-14 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "in... | {"damage": {"value": ["linen curtains"], "source": "span", "alts": [], "spans": [[150, 164]]}, "order_number": {"value": "No. 3601684", "source": "span", "alts": [], "spans": [[49, 60]]}, "delivered_on": {"value": "2027-07-12", "source": "normalised", "alts": [], "spans": []}, "days_since_delivery": {"value": 2, "sourc... | 7 |
claim_email-train-00060 | claim_email | constructed | false | Hi there,
I'm writing about order #5097970 (ordered 2027-07-01. It arrived on July 8, 2027, but when I opened the box the bluetooth speaker had a dented lid.
I paid 302.58 USD in total. (This is not the same as my earlier order #7755012, which was fine.) The tracking number was 1ZX6GHADHKK853. Thanks in advance for y... | 2027-07-12 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The re... | {"sender": {"value": "Sofia Reyes", "source": "span", "alts": [], "spans": [[347, 358]]}, "order_id": {"value": "#5097970", "source": "span", "alts": [], "spans": [[35, 43]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "delivered_on": {"value": "2027-07-08", "source": "normalised", "al... | 8 |
claim_email-train-00061 | claim_email | constructed | false | Internal notes (do not forward): account reviewed on Thu, Apr 2, 2026; earlier balance $345.22; ticket CS-2QCNJP; next review scheduled for 14 Dec 2025. Contact Mei Haddad with questions.
Previous correspondence:
On 04/19/2025 you asked about invoice INV2454321, which was paid in full ($639.19). Reference CS-ZSCCAX wa... | 2026-05-10 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "... | {"days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "damage": {"value": ["oak picture frame"], "source": "span", "alts": [], "spans": [[4335, 4352]]}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "order_ref": {"value": "ORD-4972951", "source": "span", "alts"... | 7 |
claim_email-train-00062 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #7996563, which I placed on 15 May 2027. It arrived on May 28, 2027, but when I opened the box the wool throw blanket had a chipped rim.
I paid $60.62 in total. (This is not the same as my earlier order #1529763, which was fine.) The tracking number was 1Z89RAQXRLV45A. ... | 2027-05-31 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "da... | {"damaged_items": {"value": ["wool throw blanket"], "source": "span", "alts": [], "spans": [[148, 166]]}, "order_id": {"value": "#7996563", "source": "span", "alts": [], "spans": [[49, 57]]}, "delivered_on": {"value": "2027-05-28", "source": "normalised", "alts": [], "spans": []}, "days_since_arrival": {"value": 3, "so... | 7 |
claim_email-train-00063 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 7673587 (ordered Mon, Dec 7, 2026. It was delivered last Wednesday, but when I opened the box the espresso grinder had a missing screws.
The item cost $144.20 plus $14.42 tax. (This is not the same as my earlier order #7994843, which was fine.) I have been a custome... | 2026-12-25 | {"customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total... | {"customer_name": {"value": "Priya Becker", "source": "span", "alts": [], "spans": [[409, 421]]}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "amount_paid": {"value": 158.62, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2026-12-23", "source": "relative", "alt... | 8 |
claim_email-train-00064 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-8074469 (ordered 20 Dec 2026. It arrived on January 12, 2027, but when I opened the box the linen curtains had a chipped rim.
I paid USD 374.41 in total. I have been a customer for a few years and this is the first time something like this has happened.
Regards,
Chloe Moreau | 2027-01-14 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "sender": {"... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 2, "source": "computed", "alts": [], "spans": []}, "sender": {"value": "Chloe Moreau", "source": "span", "alts": [], "spans": [[304, 316]]}, "order_id": {"value": "ORD-8074469", "source": "span", "alts": [], "spa... | 8 |
claim_email-train-00065 | claim_email | constructed | false | Hello,
I'm writing about order #2407009 (ordered 02/20/2027. It was delivered yesterday, but when I opened the box the bamboo shelf and the oak picture frame were damaged (missing screws).
The item cost 155.35 USD plus USD 10.87 tax. The tracking number was 1ZQKTNHDCVV8ZY. Please let me know if you need anything else... | 2027-03-02 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instr... | {"delivered_on": {"value": "2027-03-01", "source": "relative", "alts": [], "spans": []}, "tracking_number": {"value": "1ZQKTNHDCVV8ZY", "source": "span", "alts": [], "spans": [[260, 274]]}, "damaged_items": {"value": ["bamboo shelf", "oak picture frame"], "source": "span", "alts": [], "spans": [[120, 132], [141, 158]]}... | 8 |
claim_email-train-00066 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #9246064 (ordered Tue, Nov 24, 2026. It was delivered on Saturday, but when I opened the box the cast iron skillet and the bluetooth speaker were damaged (missing screws).
I paid $285.44 in total. (This is not the same as my earlier order #8234345, which was fine.) Than... | 2026-11-30 | {"payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "order_number": {"name": "order_number", "type"... | {"payment_total": {"value": 285.44, "source": "span", "alts": [], "spans": []}, "delivered_on": {"value": "2026-11-28", "source": "relative", "alts": [], "spans": []}, "order_number": {"value": "#9246064", "source": "span", "alts": [], "spans": [[49, 57]]}, "days_since_arrival": {"value": 2, "source": "relative", "alts... | 7 |
claim_email-train-00067 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-0898928 (ordered 4 July 2027. It was delivered last Tuesday, but when I opened the box the bluetooth speaker had a chipped rim.
The item cost $397.13 plus 39.71 USD tax. (This is not the same as my earlier order #2470544, which was fine.) The tracking number was 1ZL... | 2027-07-22 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The o... | {"tracking_number": {"value": "1ZLWWD3UL38X69", "source": "span", "alts": [], "spans": [[317, 331]]}, "customer_name": {"value": "Jonas Fischer", "source": "span", "alts": [], "spans": [[443, 456]]}, "order_id": {"value": "ORD-0898928", "source": "span", "alts": [], "spans": [[49, 60]]}, "refund_amount": {"value": null... | 8 |
claim_email-train-00068 | claim_email | constructed | false | Hello,
I'm writing about order #6019432, which I placed on July 4, 2026. It arrived on 15 July 2026, but when I opened the box the floor mirror had a dented lid.
I paid USD 372.81 in total. Thanks in advance for your help with this.
Best,
Sofia Reyes | 2026-07-20 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instr... | {"sender": {"value": "Sofia Reyes", "source": "span", "alts": [], "spans": [[242, 253]]}, "damaged_items": {"value": ["floor mirror"], "source": "span", "alts": [], "spans": [[132, 144]]}, "days_since_delivery": {"value": 5, "source": "computed", "alts": [], "spans": []}, "order_number": {"value": "#6019432", "source":... | 8 |
claim_email-train-00069 | claim_email | constructed | false | Hi there,
I'm writing about order #6221371 (ordered July 6, 2026. It arrived on 20 Jul 2026, but when I opened the box the oak picture frame had a torn fabric.
I paid $424.34 in total. The tracking number was 1ZMJ4GQXEVLFJP. I have been a customer for a few years and this is the first time something like this has hap... | 2026-07-22 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "days_since_arrival": {"name": "days_since_ar... | {"amount_paid": {"value": 424.34, "source": "span", "alts": [], "spans": []}, "sender": {"value": "Rahul Garcia", "source": "span", "alts": [], "spans": [[334, 346]]}, "days_since_arrival": {"value": 2, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2026-07-20", "source": "normalised", "alts... | 7 |
claim_email-train-00070 | claim_email | constructed | false | Hi there,
I'm writing about order #8079133, which I placed on 2027-01-17. It arrived on 23 January 2027, but when I opened the box the wool throw blanket had a dented lid.
I paid USD 44.07 in total. Thanks in advance for your help with this.
Regards,
Omar Okafor | 2027-01-28 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax in... | {"days_since_arrival": {"value": 5, "source": "computed", "alts": [], "spans": []}, "total_charged": {"value": 44.07, "source": "span", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "order_... | 8 |
claim_email-train-00071 | claim_email | constructed | false | Hi there,
I'm writing about order No. 3262515, which I placed on 27 Jul 2027. It arrived on Sat, Aug 7, 2027, but when I opened the box the marble coaster set and the floor mirror were damaged (cracked base).
The item cost 174.55 USD plus $14.40 tax. (This is not the same as my earlier order #1627222, which was fine.... | 2027-08-11 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "tracking_id": {"name"... | {"delivered_on": {"value": "2027-08-07", "source": "normalised", "alts": [], "spans": []}, "amount_paid": {"value": 188.95, "source": "computed", "alts": [], "spans": []}, "tracking_id": {"value": "1Z72H9CPMKDFDP", "source": "span", "alts": [], "spans": [[346, 360]]}, "sender": {"value": "Maya Ivanova", "source": "span... | 7 |
claim_email-train-00072 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 2125931 (ordered 29 Jan 2026. It was delivered last Monday, but when I opened the box the wool throw blanket and the linen curtains were damaged (dented lid).
The item cost USD 263.13 plus USD 21.71 tax. The tracking number was 1ZDF6S3X5RZKBL. I have been a customer... | 2026-02-05 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration",... | {"damage": {"value": ["wool throw blanket", "linen curtains"], "source": "span", "alts": [], "spans": [[143, 161], [170, 184]]}, "customer_name": {"value": "Ethan Schmidt", "source": "span", "alts": [], "spans": [[405, 418]]}, "days_since_arrival": {"value": 3, "source": "relative", "alts": [], "spans": []}, "total_cha... | 7 |
claim_email-train-00073 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-8776565, which I placed on 21 May 2027. It was delivered on Friday, but when I opened the box the stainless kettle had a scratched top.
The item cost $303.59 plus 21.25 USD tax. (This is not the same as my earlier order #2087353, which was fine.) Please let me know ... | 2027-06-14 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "inst... | {"delivered_on": {"value": "2027-06-11", "source": "relative", "alts": [], "spans": []}, "order_ref": {"value": "ORD-8776565", "source": "span", "alts": [], "spans": [[49, 60]]}, "damaged_items": {"value": ["stainless kettle"], "source": "span", "alts": [], "spans": [[151, 167]]}, "sender": {"value": "Tomas Patel", "so... | 7 |
claim_email-train-00074 | claim_email | constructed | false | Hi there,
I'm writing about order No. 7892919, which I placed on 02/28/2027. It was delivered yesterday, but when I opened the box the wool throw blanket had a broken handle.
The item cost $384.47 plus USD 31.72 tax. (This is not the same as my earlier order #4208879, which was fine.) Thanks in advance for your help ... | 2027-03-12 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "i... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2027-03-11", "source": "relative", "alts": [], "spans": []}, "days_since_delivery": {"value": 1, "source": "relative", "alts": [], "spans": []}, "order_ref": {"value": "No. 7892919", "source": "span", "alts": [], "sp... | 7 |
claim_email-train-00075 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #4581638 (ordered 4 March 2026. It arrived on March 10, 2026, but when I opened the box the standing desk frame had a torn fabric.
I paid $402.28 in total. Thanks in advance for your help with this.
Thanks,
Aisha Garcia | 2026-03-12 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "i... | {"delivery_date": {"value": "2026-03-10", "source": "normalised", "alts": [], "spans": []}, "order_id": {"value": "#4581638", "source": "span", "alts": [], "spans": [[49, 57]]}, "customer_name": {"value": "Aisha Garcia", "source": "span", "alts": [], "spans": [[258, 270]]}, "refund_amount": {"value": null, "source": "s... | 8 |
claim_email-train-00076 | claim_email | constructed | false | Hello,
I'm writing about order #8973595, which I placed on 22 May 2026. It was delivered on Thursday, but when I opened the box the ceramic table lamp had a bent leg.
The item cost $206.87 plus USD 20.69 tax. (This is not the same as my earlier order #6314239, which was fine.) I have been a customer for a few years a... | 2026-06-15 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which ord... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "delivered_on": {"value": "2026-06-11", "source": "relative", "alts": [], "spans": []}, "order_ref": {"value": "#8973595", "source": "span", "alts": [], "spans": [[32, 40]]}, "days_since_arrival": {"value": 4, "source": "relative", "alts": [], ... | 7 |
claim_email-train-00077 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-1282544, which I placed on 5 April 2026. It was delivered yesterday, but when I opened the box the cast iron skillet, the bluetooth speaker and the ceramic table lamp were damaged (shattered glass).
The item cost 57.87 USD plus $5.79 tax. Thanks in advance for your help with this... | 2026-04-15 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": ... | {"delivered_on": {"value": "2026-04-14", "source": "relative", "alts": [], "spans": []}, "order_id": {"value": "ORD-1282544", "source": "span", "alts": [], "spans": [[35, 46]]}, "days_since_arrival": {"value": 1, "source": "relative", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": []... | 8 |
claim_email-train-00078 | claim_email | constructed | false | Hello,
I'm writing about order ORD-7781722 (ordered Wed, Aug 12, 2026. It arrived on Tue, Aug 18, 2026, but when I opened the box the leather office chair had a chipped rim.
The item cost 167.86 USD plus 8.39 USD tax. Thanks in advance for your help with this.
Regards,
Lena Ivanova | 2026-08-21 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, ... | {"days_since_arrival": {"value": 3, "source": "computed", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-08-18", "source": "normalised", "alts": [], "spans": []}, "customer_name": {"value": "Lena Ivanova", "source": "span", "alts... | 7 |
claim_email-train-00079 | claim_email | constructed | false | Hi there,
I'm writing about order No. 3689362 (ordered October 1, 2026. It arrived on 15 October 2026, but when I opened the box the leather office chair and the walnut side table were damaged (chipped rim).
The item cost USD 219.56 plus $10.98 tax. (This is not the same as my earlier order #8949309, which was fine.)... | 2026-10-20 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "order_ref": {"name": "order_ref", "type": "text", "instru... | {"damaged_items": {"value": ["leather office chair", "walnut side table"], "source": "span", "alts": [], "spans": [[134, 154], [163, 180]]}, "delivery_date": {"value": "2026-10-15", "source": "normalised", "alts": [], "spans": []}, "order_ref": {"value": "No. 3689362", "source": "span", "alts": [], "spans": [[35, 46]]}... | 7 |
claim_email-train-00080 | claim_email | constructed | false | Hello,
I'm writing about order No. 4585488, which I placed on 29 Dec 2026. It was delivered on Sunday, but when I opened the box the ceramic table lamp had a dented lid.
The item cost 38.06 USD plus $3.81 tax. (This is not the same as my earlier order #6176682, which was fine.) The tracking number was 1ZN796W8B7P693.... | 2027-01-12 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order ... | {"delivered_on": {"value": "2027-01-10", "source": "relative", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "order_id": {"value": "No. 4585488", "source": "span", "alts": [], "spans": [[32, 43]]}, "sender": {"value": "Marcus Garcia", "source": "span", "alts": [],... | 8 |
claim_email-train-00081 | claim_email | constructed | false | Hi there,
I'm writing about order #4877463, which I placed on 8 November 2026. It was delivered last Friday, but when I opened the box the wool throw blanket had a shattered glass.
I paid USD 342.11 in total. (This is not the same as my earlier order #0351399, which was fine.) The tracking number was 1ZSCEVDYTMUQGT. ... | 2026-11-29 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type"... | {"delivered_on": {"value": "2026-11-27", "source": "relative", "alts": [], "spans": []}, "order_number": {"value": "#4877463", "source": "span", "alts": [], "spans": [[35, 43]]}, "days_since_delivery": {"value": 2, "source": "relative", "alts": [], "spans": []}, "total_charged": {"value": 342.11, "source": "span", "alt... | 8 |
claim_email-train-00082 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #9907664 (ordered 2026-05-24. It was delivered last Friday, but when I opened the box the walnut side table had a shattered glass.
The item cost 102.27 USD plus $5.11 tax. (This is not the same as my earlier order #9435430, which was fine.) The tracking number was 1ZHMF... | 2026-05-31 | {"total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "customer_name": {"na... | {"total_charged": {"value": 107.38, "source": "computed", "alts": [], "spans": []}, "tracking_id": {"value": "1ZHMFB2QRS8MLC", "source": "span", "alts": [], "spans": [[315, 329]]}, "customer_name": {"value": "Yusuf Okafor", "source": "span", "alts": [], "spans": [[381, 393]]}, "days_since_arrival": {"value": 2, "source... | 8 |
claim_email-train-00083 | claim_email | constructed | false | Hello,
I'm writing about order #1232945, which I placed on September 3, 2026. It was delivered last Tuesday, but when I opened the box the marble coaster set had a cracked base.
I paid USD 432.74 in total. I have been a customer for a few years and this is the first time something like this has happened.
Thanks,
Ama... | 2026-09-26 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", ... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-09-22", "source": "relative", "alts": [], "spans": []}, "amount_paid": {"value": 432.74, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "... | 8 |
claim_email-train-00084 | claim_email | constructed | false | Hello,
I'm writing about order ORD-6563888, which I placed on Thu, Aug 27, 2026. It was delivered on Sunday, but when I opened the box the cast iron skillet had a scratched top.
I paid $409.57 in total. Thanks in advance for your help with this.
Best,
Ethan Alvarez | 2026-09-04 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "tracking_number... | {"amount_paid": {"value": 409.57, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "ORD-6563888", "source": "span", "alts": [], "spans": [[32, 43]]}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "delivered_on": {"value": "2026-08-30", "source": "relative", "alts": ... | 8 |
claim_email-train-00085 | claim_email | constructed | false | Hello,
I'm writing about order No. 0573865 (ordered January 24, 2027. It was delivered yesterday, but when I opened the box the standing desk frame and the marble coaster set were damaged (shattered glass).
I paid $78.91 in total. The tracking number was 1ZWMX823MP68NY. Thanks in advance for your help with this.
Bes... | 2027-02-07 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": ... | {"delivery_date": {"value": "2027-02-06", "source": "relative", "alts": [], "spans": []}, "order_number": {"value": "No. 0573865", "source": "span", "alts": [], "spans": [[32, 43]]}, "sender": {"value": "Marcus Costa", "source": "span", "alts": [], "spans": [[323, 335]]}, "damage": {"value": ["standing desk frame", "ma... | 7 |
claim_email-train-00086 | claim_email | constructed | false | Hi there,
I'm writing about order #6838768 (ordered 2026-02-08. It was delivered on Sunday, but when I opened the box the cast iron skillet and the bamboo shelf were damaged (cracked base).
The item cost 323.04 USD plus $16.15 tax. I have been a customer for a few years and this is the first time something like this ... | 2026-02-18 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order n... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-02-15", "source": "relative", "alts": [], "spans": []}, "order_id": {"value": "#6838768", "source": "span", "alts": [], "spans": [[35, 43]]}, "total_charged": {"value": 339.19, "source": "computed", "alts": [], ... | 7 |
claim_email-train-00087 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 6850560, which I placed on July 4, 2026. It arrived on Tue, Jul 21, 2026, but when I opened the box the ceramic table lamp had a water damage on the box.
The item cost USD 105.02 plus USD 10.50 tax. I have been a customer for a few years and this is the first time s... | 2026-07-21 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instruction... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "No. 6850560", "source": "span", "alts": [], "spans": [[49, 60]]}, "damaged_items": {"value": ["ceramic table lamp"], "source": "span", "alts": [], "spans": [[157, 175]]}, "amount_paid": {"value": 115.52, "source": "co... | 8 |
claim_email-train-00088 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-3296504 (ordered 2026-11-11. It arrived on 27 November 2026, but when I opened the box the cast iron skillet had a cracked base.
I paid $146.00 in total. (This is not the same as my earlier order #0666721, which was fine.) I have been a customer for a few years and ... | 2026-12-01 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "inst... | {"damage": {"value": ["cast iron skillet"], "source": "span", "alts": [], "spans": [[144, 161]]}, "delivery_date": {"value": "2026-11-27", "source": "normalised", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "order_ref": {"value": "ORD-3296504", "source": "span"... | 8 |
claim_email-train-00089 | claim_email | constructed | false | Hi there,
I'm writing about order #2664379 (ordered Sat, Jun 12, 2027. It was delivered on Friday, but when I opened the box the standing desk frame had a dented lid.
I paid 91.17 USD in total. (This is not the same as my earlier order #3317277, which was fine.) Thanks in advance for your help with this.
Regards,
Av... | 2027-07-07 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "tracking_number": {"name": "tracking_number", "type": "text"... | {"order_number": {"value": "#2664379", "source": "span", "alts": [], "spans": [[35, 43]]}, "delivery_date": {"value": "2027-07-02", "source": "relative", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "customer_name": {"value": "Ava Haddad", "source": "span", "a... | 7 |
claim_email-train-00090 | claim_email | constructed | false | Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may incur a fee of 1.5% per month. This notice was generated on April 7, 2027 under policy CS-8AB2XA. Retain a copy for your records.
Internal notes (do not forward): account reviewed on ... | 2027-07-15 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "total_charged": {"name": "total_charged", "type": "number", "instru... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["leather office chair"], "source": "span", "alts": [], "spans": [[1712, 1732]]}, "total_charged": {"value": 458.36, "source": "span", "alts": [], "spans": []}, "delivered_on": {"value": "2027-07-14", "source": "norma... | 7 |
claim_email-train-00091 | claim_email | constructed | false | Previous correspondence:
On 2025-10-10 you asked about invoice INV2291514, which was paid in full ($588.20). Reference CS-ZMG5G9 was closed on Wed, Sep 10, 2025.
Previous correspondence:
On December 21, 2025 you asked about invoice INV1112797, which was paid in full ($28.83). Reference CS-P442N6 was closed on 18 Apr 2... | 2026-05-03 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration"... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "ORD-5918537", "source": "span", "alts": [], "spans": [[9149, 9160]]}, "days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2026-05-03", "source": "normalised", ... | 7 |
claim_email-train-00092 | claim_email | constructed | false | Hello,
I'm writing about order ORD-7848030 (ordered 22 August 2026. It was delivered yesterday, but when I opened the box the cast iron skillet had a water damage on the box.
I paid 378.56 USD in total. Thanks in advance for your help with this.
Best,
Mei Kowalski | 2026-08-28 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "tracking_id": {"name": "tracking_id", "type": ... | {"delivered_on": {"value": "2026-08-27", "source": "relative", "alts": [], "spans": []}, "payment_total": {"value": 378.56, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 1, "source": "relative", "alts": [], "spans"... | 8 |
claim_email-train-00093 | claim_email | constructed | false | Hi there,
I'm writing about order #6240313, which I placed on 2026-03-05. It was delivered today, but when I opened the box the oak picture frame had a water damage on the box.
I paid USD 324.22 in total. (This is not the same as my earlier order #9949071, which was fine.) Please let me know if you need anything else... | 2026-03-26 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "damage": {"name": "damage", "type": "list", "instruction... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-03-26", "source": "relative", "alts": [], "spans": []}, "damage": {"value": ["oak picture frame"], "source": "span", "alts": [], "spans": [[129, 146]]}, "tracking_id": {"value": null, "source": "span", "alts":... | 8 |
claim_email-train-00094 | claim_email | constructed | false | Internal notes (do not forward): account reviewed on 20 August 2026; earlier balance $667.46; ticket CS-VPCUNX; next review scheduled for 2026-05-29. Contact Nadia Costa with questions.
-----Original message-----
From: support@brightway.com
Sent: Fri, Sep 25, 2026
Thanks for reaching out about order #1660455. We have... | 2027-05-04 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the cus... | {"sender": {"value": "Amara Mensah", "source": "span", "alts": [], "spans": [[2019, 2031]]}, "delivery_date": {"value": "2027-05-01", "source": "relative", "alts": [], "spans": []}, "order_ref": {"value": "#1155159", "source": "span", "alts": [], "spans": [[1670, 1678]]}, "days_since_delivery": {"value": 3, "source": "... | 7 |
claim_email-train-00095 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-7709385 (ordered January 20, 2027. It arrived on 25 Jan 2027, but when I opened the box the stainless kettle had a dented lid.
The item cost USD 168.84 plus USD 11.82 tax. Thanks in advance for your help with this.
Regards,
Mei Tanaka | 2027-01-30 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {... | {"days_since_arrival": {"value": 5, "source": "computed", "alts": [], "spans": []}, "order_number": {"value": "ORD-7709385", "source": "span", "alts": [], "spans": [[35, 46]]}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2027-01-25", "source": "normalised", "al... | 7 |
claim_email-train-00096 | claim_email | constructed | false | Hi there,
I'm writing about order #8611133, which I placed on 2 Jun 2026. It arrived on 20 Jun 2026, but when I opened the box the standing desk frame had a missing screws.
I paid $120.09 in total. (This is not the same as my earlier order #3087780, which was fine.) Please let me know if you need anything else from m... | 2026-06-22 | {"payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", ... | {"payment_total": {"value": 120.09, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "delivered_on": {"value": "2026-06-20", "source": "normalised", "alts": [], "spans": []}, "damaged_items": {"value": ["standing desk frame"], "source": "span", "alts... | 7 |
claim_email-train-00097 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #2724360 (ordered 15 Dec 2026. It was delivered last Monday, but when I opened the box the cast iron skillet had a missing screws.
I paid 341.22 USD in total. Thanks in advance for your help with this.
Regards,
Noah Novak | 2026-12-30 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "order_number": {"name": "order_number", "type": "text",... | {"damaged_items": {"value": ["cast iron skillet"], "source": "span", "alts": [], "spans": [[140, 157]]}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "#2724360", "source": "span", "alts": [], "spans": [[49, 57]]}, "delivery_date": {"value": "2026-12-28", "sour... | 8 |
claim_email-train-00098 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-3807240, which I placed on July 26, 2027. It arrived on August 15, 2027, but when I opened the box the ceramic table lamp and the espresso grinder were damaged (scratched top).
The item cost 135.47 USD plus USD 11.18 tax. (This is not the same as my earlier order #2865996, which ... | 2027-08-15 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "in... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["ceramic table lamp", "espresso grinder"], "source": "span", "alts": [], "spans": [[142, 160], [169, 185]]}, "days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "delivery_date": {"value": "202... | 8 |
claim_email-train-00099 | claim_email | constructed | false | Hello,
I'm writing about order #2403071, which I placed on 02/23/2027. It arrived on March 9, 2027, but when I opened the box the glass vase had a torn fabric.
I paid $261.59 in total. (This is not the same as my earlier order #0611532, which was fine.) Thanks in advance for your help with this.
Regards,
Marcus Kowa... | 2027-03-09 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options... | {"amount_paid": {"value": 261.59, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 0, "source": "computed", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "order_id": {"value": "#2403071", "source": "span", "alts": [], "spans": [[32, 40]]... | 7 |
claim_email-train-00100 | claim_email | constructed | false | Hello,
I'm writing about order ORD-3903144 (ordered June 17, 2027. It was delivered last Thursday, but when I opened the box the walnut side table and the floor mirror were damaged (cracked base).
The item cost $277.81 plus 22.92 USD tax. (This is not the same as my earlier order #4943170, which was fine.) The tracki... | 2027-07-10 | {"order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, ... | {"order_id": {"value": "ORD-3903144", "source": "span", "alts": [], "spans": [[32, 43]]}, "days_since_delivery": {"value": 2, "source": "relative", "alts": [], "spans": []}, "tracking_id": {"value": "1ZDNYXKPGWSM22", "source": "span", "alts": [], "spans": [[334, 348]]}, "customer_name": {"value": "Chloe Larsen", "sourc... | 7 |
claim_email-train-00101 | claim_email | constructed | false | Internal notes (do not forward): account reviewed on Wed, May 6, 2026; earlier balance $25.43; ticket CS-GTNBK4; next review scheduled for 25 Oct 2025. Contact Rahul Dubois with questions.
Previous correspondence:
On 28 Oct 2025 you asked about invoice INV2850685, which was paid in full ($200.64). Reference CS-UKEE2P ... | 2026-08-18 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "tracking_number": {"name": "tracking_number", "type": "text... | {"damage": {"value": ["walnut side table"], "source": "span", "alts": [], "spans": [[9325, 9342]]}, "order_number": {"value": "ORD-3932777", "source": "span", "alts": [], "spans": [[9224, 9235]]}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "delivered_on": {"value": "2026-08-16", "sou... | 8 |
claim_email-train-00102 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #3747984, which I placed on 14 Jun 2026. It arrived on Sun, Jul 5, 2026, but when I opened the box the ceramic table lamp had a missing screws.
The item cost 283.40 USD plus USD 19.84 tax. (This is not the same as my earlier order #5721279, which was fine.) Please let m... | 2026-07-09 | {"payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "return_label": {"name": "return_label", "type": "text", "instructions... | {"payment_total": {"value": 303.24, "source": "computed", "alts": [], "spans": []}, "sender": {"value": "Lena Garcia", "source": "span", "alts": [], "spans": [[371, 382]]}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "order_ref": {"value": "#3747984", "source": "span", "alts": [], "spans... | 8 |
claim_email-train-00103 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-2484597, which I placed on May 1, 2027. It was delivered yesterday, but when I opened the box the ceramic table lamp had a scratched top.
The item cost USD 174.47 plus 12.21 USD tax. Please let me know if you need anything else from me.
Thanks,
Maya Larsen | 2027-05-15 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "order_number": {"name": "order_number", "type": "text", "... | {"delivery_date": {"value": "2027-05-14", "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["ceramic table lamp"], "source": "span", "alts": [], "spans": [[151, 169]]}, "order_number": {"value": "ORD-2484597", "source": "span", "alts": [], "spans": [[49, 60]]}, "amount_paid": {"value": 186.68,... | 7 |
claim_email-train-00104 | claim_email | constructed | false | Hi there,
I'm writing about order No. 2849323, which I placed on January 16, 2026. It arrived on 01/25/2026, but when I opened the box the bluetooth speaker had a torn fabric.
I paid 163.25 USD in total. The tracking number was 1ZRAJCL8VB4K3N. Thanks in advance for your help with this.
Thanks,
Ava Okafor | 2026-01-29 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "a... | {"delivery_date": {"value": "2026-01-25", "source": "normalised", "alts": [], "spans": []}, "days_since_arrival": {"value": 4, "source": "computed", "alts": [], "spans": []}, "amount_paid": {"value": 163.25, "source": "span", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans... | 8 |
claim_email-train-00105 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 6670430 (ordered 16 July 2027. It arrived on 3 August 2027, but when I opened the box the glass vase had a bent leg.
The item cost USD 187.09 plus 13.10 USD tax. Thanks in advance for your help with this.
Thanks,
Kenji Garcia | 2027-08-04 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "... | {"days_since_arrival": {"value": 1, "source": "computed", "alts": [], "spans": []}, "amount_paid": {"value": 200.19, "source": "computed", "alts": [], "spans": []}, "customer_name": {"value": "Kenji Garcia", "source": "span", "alts": [], "spans": [[268, 280]]}, "order_number": {"value": "No. 6670430", "source": "span",... | 7 |
claim_email-train-00106 | claim_email | constructed | false | -----Original message-----
From: support@kestrel.com
Sent: February 19, 2026
Thanks for reaching out about order #9149567. We have issued a refund of $655.41. Your case number is CS-Q5STEJ. If anything else comes up, reply to this email.
Previous correspondence:
On 5 Mar 2026 you asked about invoice INV6164961, which... | 2027-03-18 | {"order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true... | {"order_id": {"value": "No. 2888130", "source": "span", "alts": [], "spans": [[9268, 9279]]}, "days_since_arrival": {"value": 4, "source": "relative", "alts": [], "spans": []}, "sender": {"value": "Mateo Haddad", "source": "span", "alts": [], "spans": [[9563, 9575]]}, "tracking_id": {"value": null, "source": "span", "a... | 8 |
claim_email-train-00107 | claim_email | constructed | false | Internal notes (do not forward): account reviewed on Sat, Mar 21, 2026; earlier balance $429.10; ticket CS-Z6K8W2; next review scheduled for Fri, Dec 19, 2025. Contact Maya Rossi with questions.
Internal notes (do not forward): account reviewed on 26 Mar 2026; earlier balance $658.05; ticket CS-ZP39FH; next review sch... | 2026-04-26 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amo... | {"delivery_date": {"value": "2026-04-26", "source": "normalised", "alts": [], "spans": []}, "sender": {"value": "Lucas Kowalski", "source": "span", "alts": [], "spans": [[4395, 4409]]}, "payment_total": {"value": 145.37, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "#1869554", "source": "span",... | 7 |
claim_email-train-00108 | claim_email | constructed | false | Hi there,
I'm writing about order No. 2633873 (ordered 29 March 2026. It was delivered on Friday, but when I opened the box the standing desk frame had a chipped rim.
The item cost $304.53 plus USD 21.32 tax. Please let me know if you need anything else from me.
Best,
Aisha Ito | 2026-04-20 | {"order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "inst... | {"order_ref": {"value": "No. 2633873", "source": "span", "alts": [], "spans": [[35, 46]]}, "delivered_on": {"value": "2026-04-17", "source": "relative", "alts": [], "spans": []}, "customer_name": {"value": "Aisha Ito", "source": "span", "alts": [], "spans": [[272, 281]]}, "amount_paid": {"value": 325.85, "source": "com... | 7 |
claim_email-train-00109 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-7721482, which I placed on 2026-09-06. It arrived on 17 September 2026, but when I opened the box the leather office chair had a torn fabric.
I paid USD 22.80 in total. Please let me know if you need anything else from me.
Best,
Mei Ivanova | 2026-09-20 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instruction... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "ORD-7721482", "source": "span", "alts": [], "spans": [[49, 60]]}, "damaged_items": {"value": ["leather office chair"], "source": "span", "alts": [], "spans": [[155, 175]]}, "days_since_arrival": {"value": 3, "source":... | 8 |
claim_email-train-00110 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 4944975 (ordered 21 March 2027. It arrived on Thu, Apr 8, 2027, but when I opened the box the leather office chair had a chipped rim.
The item cost 259.35 USD plus USD 25.94 tax. I have been a customer for a few years and this is the first time something like this h... | 2027-04-11 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "days_since_deli... | {"amount_paid": {"value": 285.29, "source": "computed", "alts": [], "spans": []}, "order_id": {"value": "No. 4944975", "source": "span", "alts": [], "spans": [[49, 60]]}, "days_since_delivery": {"value": 3, "source": "computed", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spa... | 8 |
claim_email-train-00111 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #2419708, which I placed on 10/28/2026. It arrived on 2026-11-22, but when I opened the box the marble coaster set and the oak picture frame were damaged (broken handle).
The item cost 107.08 USD plus USD 5.35 tax. (This is not the same as my earlier order #1288294, whi... | 2026-11-22 | {"order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instr... | {"order_id": {"value": "#2419708", "source": "span", "alts": [], "spans": [[49, 57]]}, "delivered_on": {"value": "2026-11-22", "source": "normalised", "alts": [], "spans": []}, "tracking_id": {"value": "1ZRNGJFX4BQTYM", "source": "span", "alts": [], "spans": [[358, 372]]}, "customer_name": {"value": "Hana Mensah", "sou... | 8 |
claim_email-train-00112 | claim_email | constructed | false | Hello,
I'm writing about order No. 4968792 (ordered 29 December 2025. It was delivered yesterday, but when I opened the box the espresso grinder had a water damage on the box.
I paid USD 332.89 in total. Thanks in advance for your help with this.
Regards,
Sofia Mensah | 2026-01-13 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": ... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 1, "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["espresso grinder"], "source": "span", "alts": [], "spans": [[129, 145]]}, "total_charged": {"value": 332.89, "source": "span", "al... | 8 |
claim_email-train-00113 | claim_email | constructed | false | Hi there,
I'm writing about order No. 2610947, which I placed on March 19, 2026. It arrived on 2 Apr 2026, but when I opened the box the bluetooth speaker had a scratched top.
The item cost 150.26 USD plus USD 7.51 tax. The tracking number was 1ZN9NBJGKLFC37. Thanks in advance for your help with this.
Regards,
Jonas... | 2026-04-04 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "sender": {"name": ... | {"amount_paid": {"value": 157.77, "source": "computed", "alts": [], "spans": []}, "order_ref": {"value": "No. 2610947", "source": "span", "alts": [], "spans": [[35, 46]]}, "sender": {"value": "Jonas Murphy", "source": "span", "alts": [], "spans": [[315, 327]]}, "damage": {"value": ["bluetooth speaker"], "source": "span... | 7 |
claim_email-train-00114 | claim_email | constructed | false | Hi there,
I'm writing about order No. 6675082, which I placed on 23 Jul 2026. It arrived on August 13, 2026, but when I opened the box the glass vase had a torn fabric.
I paid 291.59 USD in total. Thanks in advance for your help with this.
Best,
Mateo Haddad | 2026-08-15 | {"return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was t... | {"return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-08-13", "source": "normalised", "alts": [], "spans": []}, "sender": {"value": "Mateo Haddad", "source": "span", "alts": [], "spans": [[... | 8 |
claim_email-train-00115 | claim_email | constructed | false | Hello,
I'm writing about order #6955383 (ordered 14 July 2026. It was delivered on Sunday, but when I opened the box the bluetooth speaker and the standing desk frame were damaged (bent leg).
I paid USD 143.44 in total. (This is not the same as my earlier order #0156066, which was fine.) Thanks in advance for your he... | 2026-07-24 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "order_ref": {"name": "or... | {"sender": {"value": "Ethan Shah", "source": "span", "alts": [], "spans": [[343, 353]]}, "days_since_arrival": {"value": 5, "source": "relative", "alts": [], "spans": []}, "order_ref": {"value": "#6955383", "source": "span", "alts": [], "spans": [[32, 40]]}, "damaged_items": {"value": ["bluetooth speaker", "standing de... | 7 |
claim_email-train-00116 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 3103810 (ordered Wed, Jan 28, 2026. It was delivered today, but when I opened the box the walnut side table had a torn fabric.
The item cost USD 212.94 plus USD 21.29 tax. The tracking number was 1Z3DS2W5N9RHVF. Please let me know if you need anything else from me.
... | 2026-02-07 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "damage": {"name": "damage", ... | {"sender": {"value": "Kenji Costa", "source": "span", "alts": [], "spans": [[330, 341]]}, "days_since_delivery": {"value": 0, "source": "relative", "alts": [], "spans": []}, "damage": {"value": ["walnut side table"], "source": "span", "alts": [], "spans": [[143, 160]]}, "tracking_id": {"value": "1Z3DS2W5N9RHVF", "sourc... | 8 |
claim_email-train-00117 | claim_email | constructed | false | Hi there,
I'm writing about order No. 0367278 (ordered 2 August 2026. It arrived on August 20, 2026, but when I opened the box the walnut side table and the cast iron skillet were damaged (cracked base).
I paid USD 398.02 in total. The tracking number was 1Z68DZGMVFAAB7. Thanks in advance for your help with this.
Be... | 2026-08-25 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "return_label": {"name": "return_label", "type": "text", "instructions": "The return label... | {"delivered_on": {"value": "2026-08-20", "source": "normalised", "alts": [], "spans": []}, "sender": {"value": "Elena Kim", "source": "span", "alts": [], "spans": [[324, 333]]}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["walnut side table", "cast iron skille... | 8 |
claim_email-train-00118 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-8112391 (ordered Mon, Feb 1, 2027. It arrived on February 13, 2027, but when I opened the box the linen curtains had a scratched top.
I paid $283.29 in total. Please let me know if you need anything else from me.
Thanks,
Olivia Mensah | 2027-02-15 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "du... | {"delivered_on": {"value": "2027-02-13", "source": "normalised", "alts": [], "spans": []}, "order_ref": {"value": "ORD-8112391", "source": "span", "alts": [], "spans": [[49, 60]]}, "days_since_arrival": {"value": 2, "source": "computed", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts":... | 7 |
claim_email-train-00119 | claim_email | constructed | false | Hi there,
I'm writing about order No. 3127103 (ordered 2026-02-24. It was delivered on Wednesday, but when I opened the box the leather office chair had a cracked base.
I paid USD 85.41 in total. Please let me know if you need anything else from me.
Thanks,
Felix Becker | 2026-03-16 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "tracking_id": {"name": "tracking_id", "type": "text", "... | {"damage": {"value": ["leather office chair"], "source": "span", "alts": [], "spans": [[129, 149]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "sender": {"value": "Felix Becker", "source": "span", "alts": [], "... | 8 |
claim_email-train-00120 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-5189827 (ordered 15 October 2026. It arrived on October 26, 2026, but when I opened the box the bluetooth speaker, the glass vase and the stainless kettle were damaged (chipped rim).
The item cost $23.70 plus USD 2.37 tax. I have been a customer for a few years and this is the fi... | 2026-10-29 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "return_label": {"name": "return_label", "type": "text", "instructions":... | {"damage": {"value": ["bluetooth speaker", "glass vase", "stainless kettle"], "source": "span", "alts": [], "spans": [[135, 152], [158, 168], [177, 193]]}, "customer_name": {"value": "Felix Dubois", "source": "span", "alts": [], "spans": [[372, 384]]}, "return_label": {"value": null, "source": "span", "alts": [], "span... | 8 |
claim_email-train-00121 | claim_email | constructed | false | Hi there,
I'm writing about order #5114027 (ordered 7 May 2026. It arrived on 24 May 2026, but when I opened the box the walnut side table had a chipped rim.
The item cost 327.29 USD plus $27.00 tax. The tracking number was 1ZPHDEHQRQZPZL. Thanks in advance for your help with this.
Best,
Liam Moreau | 2026-05-27 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "i... | {"tracking_number": {"value": "1ZPHDEHQRQZPZL", "source": "span", "alts": [], "spans": [[226, 240]]}, "order_id": {"value": "#5114027", "source": "span", "alts": [], "spans": [[35, 43]]}, "amount_paid": {"value": 354.29, "source": "computed", "alts": [], "spans": []}, "delivery_date": {"value": "2026-05-24", "source": ... | 7 |
claim_email-train-00122 | claim_email | constructed | false | Hello,
I'm writing about order ORD-5210808, which I placed on 9 Feb 2027. It arrived on 17 February 2027, but when I opened the box the glass vase had a torn fabric.
I paid 191.06 USD in total. The tracking number was 1ZA5SKWJQATCQC. I have been a customer for a few years and this is the first time something like thi... | 2027-02-19 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, ... | {"tracking_number": {"value": "1ZA5SKWJQATCQC", "source": "span", "alts": [], "spans": [[220, 234]]}, "days_since_arrival": {"value": 2, "source": "computed", "alts": [], "spans": []}, "sender": {"value": "Hana Tanaka", "source": "span", "alts": [], "spans": [[346, 357]]}, "order_ref": {"value": "ORD-5210808", "source"... | 8 |
claim_email-train-00123 | claim_email | constructed | false | Hi there,
I'm writing about order #0339668, which I placed on 31 March 2027. It was delivered on Sunday, but when I opened the box the bamboo shelf had a water damage on the box.
The item cost 317.37 USD plus USD 22.22 tax. (This is not the same as my earlier order #8480409, which was fine.) Thanks in advance for you... | 2027-04-13 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "customer_name": {"na... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "total_charged": {"value": 339.59, "source": "computed", "alts": [], "spans": []}, "customer_name": {"value": "Hana Shah", "source": "span", "alts": [], "spans": [[345, 354]]}, "delivery_date": {"value": "2027-04-11", "source": "relative", "alt... | 8 |
claim_email-train-00124 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #4913038, which I placed on 2027-03-20. It was delivered on Thursday, but when I opened the box the ceramic table lamp and the glass vase were damaged (cracked base).
The item cost $418.64 plus USD 20.93 tax. The tracking number was 1ZDY9GF5KHS53D. Please let me know if... | 2027-03-29 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 4, "source": "relative", "alts": [], "spans": []}, "damage": {"value": ["ceramic table lamp", "glass vase"], "source": "span", "alts": [], "spans": [[149, 167], [176, 186]]}, "sender": {"value": "Jonas Garcia"... | 8 |
claim_email-train-00125 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #2971848 (ordered July 10, 2027. It arrived on July 18, 2027, but when I opened the box the bamboo shelf and the standing desk frame were damaged (bent leg).
I paid 273.50 USD in total. I have been a customer for a few years and this is the first time something like thi... | 2027-07-22 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "durati... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["bamboo shelf", "standing desk frame"], "source": "span", "alts": [], "spans": [[141, 153], [162, 181]]}, "days_since_arrival": {"value": 4, "source": "computed", "alts": [], "spans": []}, "total_charged": {"value": ... | 8 |
claim_email-train-00126 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-1858678 (ordered Mon, Jul 6, 2026. It arrived on July 12, 2026, but when I opened the box the stainless kettle had a shattered glass.
I paid USD 328.94 in total. Please let me know if you need anything else from me.
Thanks,
Ines Alvarez
Internal notes (do not forw... | 2026-07-16 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type"... | {"delivered_on": {"value": "2026-07-12", "source": "normalised", "alts": [], "spans": []}, "order_id": {"value": "ORD-1858678", "source": "span", "alts": [], "spans": [[49, 60]]}, "days_since_delivery": {"value": 4, "source": "computed", "alts": [], "spans": []}, "amount_paid": {"value": 328.94, "source": "span", "alts... | 7 |
claim_email-train-00127 | claim_email | constructed | false | Hi there,
I'm writing about order No. 9561094 (ordered 18 May 2027. It was delivered today, but when I opened the box the stainless kettle had a torn fabric.
The item cost 105.83 USD plus $10.58 tax. (This is not the same as my earlier order #9716084, which was fine.) Please let me know if you need anything else from... | 2027-05-24 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "delivered_on": ... | {"order_number": {"value": "No. 9561094", "source": "span", "alts": [], "spans": [[35, 46]]}, "amount_paid": {"value": 116.41, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2027-05-24", "source": "relative", "alts": [], "spans": []}, "days_since_arrival": {"value": 0, "source": "relative", ... | 8 |
claim_email-train-00128 | claim_email | constructed | false | Hello,
I'm writing about order #3920119, which I placed on 7 Sep 2026. It was delivered last Tuesday, but when I opened the box the stainless kettle had a scratched top.
I paid 280.70 USD in total. (This is not the same as my earlier order #9036225, which was fine.) I have been a customer for a few years and this is ... | 2026-09-24 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "amoun... | {"delivered_on": {"value": "2026-09-22", "source": "relative", "alts": [], "spans": []}, "days_since_delivery": {"value": 2, "source": "relative", "alts": [], "spans": []}, "amount_paid": {"value": 280.7, "source": "span", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans... | 7 |
claim_email-train-00129 | claim_email | constructed | false | Hello,
I'm writing about order #0050153 (ordered 3 January 2026. It was delivered yesterday, but when I opened the box the linen curtains and the standing desk frame were damaged (torn fabric).
I paid USD 37.15 in total. (This is not the same as my earlier order #5228156, which was fine.) Please let me know if you ne... | 2026-01-24 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "c... | {"delivery_date": {"value": "2026-01-23", "source": "relative", "alts": [], "spans": []}, "days_since_arrival": {"value": 1, "source": "relative", "alts": [], "spans": []}, "customer_name": {"value": "Felix Tanaka", "source": "span", "alts": [], "spans": [[353, 365]]}, "tracking_number": {"value": null, "source": "span... | 7 |
claim_email-train-00130 | claim_email | constructed | false | Hello,
I'm writing about order No. 0371761 (ordered 2026-08-04. It arrived on 16 Aug 2026, but when I opened the box the walnut side table and the oak picture frame were damaged (scratched top).
The item cost 223.06 USD plus 15.61 USD tax. (This is not the same as my earlier order #8016828, which was fine.) The track... | 2026-08-16 | {"total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference d... | {"total_charged": {"value": 238.67, "source": "computed", "alts": [], "spans": []}, "days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "delivery_date": {"value": "2026-08-16", "source": "normalised", "alts": [], "spans": []}, "tracking_number": {"value": "1Z54ER6FT3XU3P", "source": "span... | 7 |
claim_email-train-00131 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #1548308, which I placed on 21 Jan 2027. It arrived on February 12, 2027, but when I opened the box the glass vase had a missing screws.
The item cost $121.20 plus USD 8.48 tax. Please let me know if you need anything else from me.
Best,
Amara Mensah | 2027-02-12 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "customer_name": {"name": "customer_name", "type": "text",... | {"delivery_date": {"value": "2027-02-12", "source": "normalised", "alts": [], "spans": []}, "damaged_items": {"value": ["glass vase"], "source": "span", "alts": [], "spans": [[153, 163]]}, "customer_name": {"value": "Amara Mensah", "source": "span", "alts": [], "spans": [[289, 301]]}, "order_id": {"value": "#1548308", ... | 8 |
claim_email-train-00132 | claim_email | constructed | false | Hello,
I'm writing about order ORD-7295612 (ordered Sun, Aug 15, 2027. It was delivered on Friday, but when I opened the box the oak picture frame had a dented lid.
The item cost USD 218.51 plus $18.03 tax. (This is not the same as my earlier order #7655568, which was fine.) Please let me know if you need anything el... | 2027-08-23 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "... | {"damage": {"value": ["oak picture frame"], "source": "span", "alts": [], "spans": [[130, 147]]}, "delivery_date": {"value": "2027-08-20", "source": "relative", "alts": [], "spans": []}, "order_id": {"value": "ORD-7295612", "source": "span", "alts": [], "spans": [[32, 43]]}, "customer_name": {"value": "Elena Schmidt", ... | 7 |
claim_email-train-00133 | claim_email | constructed | false | Hello,
I'm writing about order ORD-7512667 (ordered 2026-05-03. It arrived on 26 May 2026, but when I opened the box the oak picture frame had a chipped rim.
I paid 408.68 USD in total. The tracking number was 1ZWHL9BLR4HT2J. Thanks in advance for your help with this.
Thanks,
Elena Becker | 2026-05-28 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions"... | {"tracking_id": {"value": "1ZWHL9BLR4HT2J", "source": "span", "alts": [], "spans": [[212, 226]]}, "order_number": {"value": "ORD-7512667", "source": "span", "alts": [], "spans": [[32, 43]]}, "amount_paid": {"value": 408.68, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 2, "source": "compu... | 7 |
claim_email-train-00134 | claim_email | constructed | false | Hello,
I'm writing about order ORD-7714310, which I placed on 3 April 2026. It arrived on April 22, 2026, but when I opened the box the ceramic table lamp and the walnut side table were damaged (scratched top).
The item cost USD 78.09 plus 3.90 USD tax. (This is not the same as my earlier order #6897268, which was fi... | 2026-04-23 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "order_id": {"name": "order_id", "type": "text", "instructions": "Th... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["ceramic table lamp", "walnut side table"], "source": "span", "alts": [], "spans": [[137, 155], [164, 181]]}, "order_id": {"value": "ORD-7714310", "source": "span", "alts": [], "spans": [[32, 43]]}, "sender": {"value... | 7 |
claim_email-train-00135 | claim_email | constructed | false | Hi there,
I'm writing about order No. 7754239, which I placed on January 6, 2027. It was delivered yesterday, but when I opened the box the leather office chair had a bent leg.
I paid USD 224.69 in total. (This is not the same as my earlier order #4040011, which was fine.) The tracking number was 1ZPD3ARLHXJ238. I ha... | 2027-01-23 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, ... | {"order_number": {"value": "No. 7754239", "source": "span", "alts": [], "spans": [[35, 46]]}, "days_since_delivery": {"value": 1, "source": "relative", "alts": [], "spans": []}, "sender": {"value": "Omar Ivanova", "source": "span", "alts": [], "spans": [[426, 438]]}, "damaged_items": {"value": ["leather office chair"],... | 7 |
claim_email-train-00136 | claim_email | constructed | false | Hi there,
I'm writing about order #6112678, which I placed on 30 June 2026. It was delivered last Tuesday, but when I opened the box the wool throw blanket had a missing screws.
I paid $151.10 in total. The tracking number was 1ZWNV6G3YGMRBK. Thanks in advance for your help with this.
Regards,
Hana Dubois | 2026-07-12 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instru... | {"sender": {"value": "Hana Dubois", "source": "span", "alts": [], "spans": [[298, 309]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 5, "source": "relative", "alts": [], "spans": []}, "amount_paid": {"value": 151.1, "source": "span", "alts": [], "spans":... | 8 |
claim_email-train-00137 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-3770021 (ordered 09/30/2026. It arrived on 2026-10-15, but when I opened the box the standing desk frame, the marble coaster set and the oak picture frame were damaged (scratched top).
I paid $257.02 in total. I have been a customer for a few years and this is the first time some... | 2026-10-20 | {"total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "d... | {"total_charged": {"value": 257.02, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["standing desk frame", "marble coaster set", "oak picture frame"], "source": "span", "alts": [], "spans": [[124, 143], [149, 167], [176, 193]]}, "days_since_arrival": {"value": 5, "source": "computed", "alts": []... | 8 |
claim_email-train-00138 | claim_email | constructed | false | Previous correspondence:
On 2026-04-22 you asked about invoice INV4168601, which was paid in full ($527.87). Reference CS-2YSYAA was closed on 10 Feb 2027.
-----Original message-----
From: support@meridian.com
Sent: November 10, 2026
Thanks for reaching out about order #7194344. We have issued a refund of $742.12. Yo... | 2027-04-15 | {"order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "damage": {"name": "damage", "type": "list", "instr... | {"order_id": {"value": "#2653117", "source": "span", "alts": [], "spans": [[1623, 1631]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["cast iron skillet", "stainless kettle"], "source": "span", "alts": [], "spans": [[1724, 1741], [1750, 1766]]}, "tracking_id": {"va... | 8 |
claim_email-train-00139 | claim_email | constructed | false | Hello,
I'm writing about order ORD-0218841 (ordered 2026-10-17. It arrived on Wed, Oct 28, 2026, but when I opened the box the walnut side table had a shattered glass.
The item cost USD 136.47 plus USD 13.65 tax. (This is not the same as my earlier order #0194676, which was fine.) I have been a customer for a few yea... | 2026-10-28 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": t... | {"damaged_items": {"value": ["walnut side table"], "source": "span", "alts": [], "spans": [[128, 145]]}, "days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "delivery_date": {"value": "2026-10-28", "source": "normalised", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": ... | 7 |
claim_email-train-00140 | claim_email | constructed | false | Hello,
I'm writing about order ORD-5496558, which I placed on 28 Dec 2025. It was delivered yesterday, but when I opened the box the standing desk frame had a torn fabric.
The item cost USD 88.69 plus USD 7.32 tax. (This is not the same as my earlier order #8977346, which was fine.) The tracking number was 1ZL4ZQDQZJ... | 2026-01-11 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "te... | {"days_since_arrival": {"value": 1, "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["standing desk frame"], "source": "span", "alts": [], "spans": [[134, 153]]}, "customer_name": {"value": "Zara Kim", "source": "span", "alts": [], "spans": [[436, 444]]}, "tracking_id": {"value": "1ZL4ZQDQZJU... | 7 |
claim_email-train-00141 | claim_email | constructed | false | Hi there,
I'm writing about order No. 0577168 (ordered 2027-02-27. It arrived on 17 March 2027, but when I opened the box the glass vase had a broken handle.
I paid $304.55 in total. Thanks in advance for your help with this.
Regards,
Noah Nguyen | 2027-03-20 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax in... | {"days_since_arrival": {"value": 3, "source": "computed", "alts": [], "spans": []}, "total_charged": {"value": 304.55, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["glass vase"], "source": "span", "alts": [], "spans": [[127, 137]]}, "order_id": {"value": "No. 0577168", "source": "span", "alts... | 8 |
claim_email-train-00142 | claim_email | constructed | false | Hello,
I'm writing about order No. 0449613 (ordered 13 Dec 2025. It was delivered on Sunday, but when I opened the box the leather office chair had a bent leg.
I paid USD 277.93 in total. (This is not the same as my earlier order #9660630, which was fine.) The tracking number was 1ZC6EK2B6TJT7N. Thanks in advance for... | 2026-01-06 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "tracking_i... | {"delivered_on": {"value": "2026-01-04", "source": "relative", "alts": [], "spans": []}, "total_charged": {"value": 277.93, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": "1ZC6EK2B6TJT7N", "source": "span", "alts": [], "spans": [[283, 297]]}, "sender": {"value": "Diego Fischer", "source": "span", ... | 7 |
claim_email-train-00143 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #8057087, which I placed on July 1, 2027. It arrived on July 7, 2027, but when I opened the box the bluetooth speaker had a dented lid.
I paid $98.84 in total. The tracking number was 1Z6UEMPFZ8AMYL. Please let me know if you need anything else from me.
Regards,
Mateo ... | 2027-07-08 | {"days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}... | {"days_since_delivery": {"value": 1, "source": "computed", "alts": [], "spans": []}, "damaged_items": {"value": ["bluetooth speaker"], "source": "span", "alts": [], "spans": [[149, 166]]}, "order_id": {"value": "#8057087", "source": "span", "alts": [], "spans": [[49, 57]]}, "amount_paid": {"value": 98.84, "source": "sp... | 8 |
claim_email-train-00144 | claim_email | constructed | false | Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may incur a fee of 1.5% per month. This notice was generated on 2025-10-28 under policy CS-C56EQE. Retain a copy for your records.
-----Original message-----
From: support@meridian.com
Se... | 2026-03-13 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions"... | {"order_number": {"value": "ORD-1455632", "source": "span", "alts": [], "spans": [[1614, 1625]]}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "sender": {"value": "Diego Kowalski", "source": "span", "alts": [], "spans": [[1964, 1978]]}, "delivery_date": {"value": "2026-03-12", "source"... | 8 |
claim_email-train-00145 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #9909447 (ordered Thu, Apr 1, 2027. It was delivered today, but when I opened the box the linen curtains had a broken handle.
The item cost 98.20 USD plus $8.10 tax. I have been a customer for a few years and this is the first time something like this has happened.
Bes... | 2027-04-17 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "customer_... | {"damage": {"value": ["linen curtains"], "source": "span", "alts": [], "spans": [[139, 153]]}, "total_charged": {"value": 106.3, "source": "computed", "alts": [], "spans": []}, "customer_name": {"value": "Lucas Rossi", "source": "span", "alts": [], "spans": [[323, 334]]}, "delivery_date": {"value": "2027-04-17", "sourc... | 8 |
claim_email-train-00146 | claim_email | constructed | false | Hello,
I'm writing about order ORD-3234117 (ordered 31 Jan 2027. It arrived on February 10, 2027, but when I opened the box the bluetooth speaker had a water damage on the box.
The item cost $143.93 plus 7.20 USD tax. (This is not the same as my earlier order #8635944, which was fine.) The tracking number was 1ZS5X26... | 2027-02-14 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "damaged_items": {"name": "damaged_it... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "payment_total": {"value": 151.13, "source": "computed", "alts": [], "spans": []}, "damaged_items": {"value": ["bluetooth speaker"], "source": "span", "alts": [], "spans": [[129, 146]]}, "sender": {"value": "Jonas Nguyen", "source": "span", "... | 8 |
claim_email-train-00147 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-7008010 (ordered February 5, 2026. It arrived on February 8, 2026, but when I opened the box the bluetooth speaker and the cast iron skillet were damaged (scratched top).
The item cost $296.22 plus $20.74 tax. Thanks in advance for your help with this.
Best,
Maya B... | 2026-02-11 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "inst... | {"damage": {"value": ["bluetooth speaker", "cast iron skillet"], "source": "span", "alts": [], "spans": [[150, 167], [176, 193]]}, "delivered_on": {"value": "2026-02-08", "source": "normalised", "alts": [], "spans": []}, "payment_total": {"value": 316.96, "source": "computed", "alts": [], "spans": []}, "sender": {"valu... | 8 |
claim_email-train-00148 | claim_email | constructed | false | Hi there,
I'm writing about order #6554619 (ordered 20 August 2026. It was delivered last Thursday, but when I opened the box the stainless kettle had a broken handle.
I paid $25.17 in total. (This is not the same as my earlier order #4617239, which was fine.) The tracking number was 1ZWLHDCXHNKAYP. Please let me kno... | 2026-09-12 | {"order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "days_si... | {"order_ref": {"value": "#6554619", "source": "span", "alts": [], "spans": [[35, 43]]}, "total_charged": {"value": 25.17, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 2, "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["stainless kettle"], "source": "span", "al... | 7 |
claim_email-train-00149 | claim_email | constructed | false | Hello,
I'm writing about order #9006748, which I placed on 03/19/2026. It was delivered last Wednesday, but when I opened the box the wool throw blanket, the glass vase and the leather office chair were damaged (cracked base).
I paid 88.58 USD in total. (This is not the same as my earlier order #4189891, which was fi... | 2026-04-05 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {... | {"days_since_arrival": {"value": 4, "source": "relative", "alts": [], "spans": []}, "order_number": {"value": "#9006748", "source": "span", "alts": [], "spans": [[32, 40]]}, "total_charged": {"value": 88.58, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["wool throw blanket", "glass vase", "leather of... | 7 |
claim_email-train-00150 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 9999995 (ordered March 21, 2026. It arrived on 03/29/2026, but when I opened the box the marble coaster set had a dented lid.
I paid $241.70 in total. (This is not the same as my earlier order #4106395, which was fine.) The tracking number was 1ZBXE5HKAR39RV. Thanks... | 2026-03-30 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "instructions": ... | {"tracking_id": {"value": "1ZBXE5HKAR39RV", "source": "span", "alts": [], "spans": [[298, 312]]}, "delivery_date": {"value": "2026-03-29", "source": "normalised", "alts": [], "spans": []}, "payment_total": {"value": 241.7, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 1, "source": "compute... | 8 |
claim_email-train-00151 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-9929408, which I placed on February 8, 2027. It was delivered on Friday, but when I opened the box the stainless kettle had a bent leg.
I paid USD 323.68 in total. (This is not the same as my earlier order #1543192, which was fine.) I have been a customer for a few ... | 2027-03-02 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": "Who ... | {"damage": {"value": ["stainless kettle"], "source": "span", "alts": [], "spans": [[156, 172]]}, "delivery_date": {"value": "2027-02-26", "source": "relative", "alts": [], "spans": []}, "sender": {"value": "Zara Fischer", "source": "span", "alts": [], "spans": [[394, 406]]}, "order_id": {"value": "ORD-9929408", "source... | 8 |
claim_email-train-00152 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-7409672, which I placed on 2026-08-02. It arrived on Sat, Aug 22, 2026, but when I opened the box the ceramic table lamp, the marble coaster set and the wool throw blanket were damaged (bent leg).
I paid $199.27 in total. Please let me know if you need anything else from me.
Tha... | 2026-08-26 | {"days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "opti... | {"days_since_delivery": {"value": 4, "source": "computed", "alts": [], "spans": []}, "amount_paid": {"value": 199.27, "source": "span", "alts": [], "spans": []}, "customer_name": {"value": "Olivia Ito", "source": "span", "alts": [], "spans": [[325, 335]]}, "damage": {"value": ["ceramic table lamp", "marble coaster set"... | 7 |
claim_email-train-00153 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #3135735 (ordered May 5, 2026. It was delivered on Friday, but when I opened the box the bamboo shelf had a cracked base.
The item cost $356.25 plus 17.81 USD tax. (This is not the same as my earlier order #6809344, which was fine.) I have been a customer for a few year... | 2026-05-18 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order numb... | {"sender": {"value": "Felix Shah", "source": "span", "alts": [], "spans": [[393, 403]]}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "#3135735", "source": "span", "alts": [], "spans": [[49, 57]]}, "total_charged": {"value": 374.06, "source": "computed", "alts... | 8 |
claim_email-train-00154 | claim_email | constructed | false | Hello,
I'm writing about order ORD-1314320 (ordered January 7, 2026. It was delivered last Wednesday, but when I opened the box the oak picture frame had a missing screws.
The item cost 185.25 USD plus $15.28 tax. Thanks in advance for your help with this.
Regards,
Amara Patel | 2026-01-16 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {... | {"days_since_arrival": {"value": 2, "source": "relative", "alts": [], "spans": []}, "order_id": {"value": "ORD-1314320", "source": "span", "alts": [], "spans": [[32, 43]]}, "sender": {"value": "Amara Patel", "source": "span", "alts": [], "spans": [[269, 280]]}, "delivery_date": {"value": "2026-01-14", "source": "relati... | 7 |
claim_email-train-00155 | claim_email | constructed | false | Hello,
I'm writing about order #9314404, which I placed on 05/26/2026. It was delivered on Sunday, but when I opened the box the marble coaster set and the bamboo shelf were damaged (dented lid).
The item cost 109.90 USD plus USD 7.69 tax. Thanks in advance for your help with this.
Best,
Ethan Murphy | 2026-06-17 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "damage": {... | {"days_since_arrival": {"value": 3, "source": "relative", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["marble coaster set", "bamboo shelf"], "source": "span", "alts": [], "spans": [[130, 148], [157, 169]]}, "delivery_date": {"value": "2026-0... | 8 |
claim_email-train-00156 | claim_email | constructed | false | Hi there,
I'm writing about order No. 2795810 (ordered 23 October 2026. It was delivered yesterday, but when I opened the box the bluetooth speaker had a broken handle.
I paid USD 410.69 in total. I have been a customer for a few years and this is the first time something like this has happened.
Best,
Mateo Larsen | 2026-11-04 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total ... | {"sender": {"value": "Mateo Larsen", "source": "span", "alts": [], "spans": [[306, 318]]}, "order_id": {"value": "No. 2795810", "source": "span", "alts": [], "spans": [[35, 46]]}, "amount_paid": {"value": 410.69, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 1, "source": "relative", "alts"... | 8 |
claim_email-train-00157 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 0583708 (ordered 07/24/2027. It was delivered on Friday, but when I opened the box the linen curtains and the oak picture frame were damaged (water damage on the box).
The item cost USD 79.50 plus 6.56 USD tax. Please let me know if you need anything else from me.
... | 2027-08-04 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel trackin... | {"sender": {"value": "Nadia Novak", "source": "span", "alts": [], "spans": [[329, 340]]}, "delivery_date": {"value": "2027-07-30", "source": "relative", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["linen curtains", "oak picture frame"]... | 7 |
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