id stringlengths 14 91 | family stringclasses 11
values | origin stringclasses 3
values | held_out bool 1
class | state stringlengths 103 335k | reference_date stringclasses 600
values | fields stringlengths 114 30.7k | gold stringlengths 78 50.2k | n_fields int64 1 111 |
|---|---|---|---|---|---|---|---|---|
claim_email-train-00258 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #7309301 (ordered 2026-04-09. It was delivered last Thursday, but when I opened the box the linen curtains had a missing screws.
The item cost 266.15 USD plus USD 18.63 tax. Please let me know if you need anything else from me.
Thanks,
Liam Moreau
Internal notes (do n... | 2026-05-03 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "dama... | {"order_number": {"value": "#7309301", "source": "span", "alts": [], "spans": [[49, 57]]}, "total_charged": {"value": 284.78, "source": "computed", "alts": [], "spans": []}, "damage": {"value": ["linen curtains"], "source": "span", "alts": [], "spans": [[141, 155]]}, "tracking_id": {"value": null, "source": "span", "al... | 8 |
claim_email-train-00259 | claim_email | constructed | false | Hello,
I'm writing about order #9661756, which I placed on September 22, 2026. It was delivered last Wednesday, but when I opened the box the walnut side table had a water damage on the box.
I paid USD 342.90 in total. I have been a customer for a few years and this is the first time something like this has happened.... | 2026-10-11 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "customer_name": {"n... | {"amount_paid": {"value": 342.9, "source": "span", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "customer_name": {"value": "Ines Fischer", "source": "span", "alts": [], "spans": [[330, 342]]}, "days_since_arrival": {"value": 4, "source": "relative", "alts": []... | 7 |
claim_email-train-00260 | claim_email | constructed | false | Hello,
I'm writing about order ORD-7198734, which I placed on Sun, Aug 2, 2026. It arrived on 21 Aug 2026, but when I opened the box the marble coaster set, the oak picture frame and the bamboo shelf were damaged (bent leg).
The item cost 127.03 USD plus 10.48 USD tax. (This is not the same as my earlier order #21282... | 2026-08-23 | {"payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "numbe... | {"payment_total": {"value": 137.51, "source": "computed", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "sender": {"value": "Aisha Patel", "source": "span", "alts": [], "spans": [[404, 415... | 8 |
claim_email-train-00261 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-6552417 (ordered 03/16/2026. It was delivered last Monday, but when I opened the box the standing desk frame had a chipped rim.
I paid $394.97 in total. (This is not the same as my earlier order #2120889, which was fine.) I have been a customer for a few years and this is the fir... | 2026-04-04 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, ... | {"order_number": {"value": "ORD-6552417", "source": "span", "alts": [], "spans": [[35, 46]]}, "days_since_delivery": {"value": 5, "source": "relative", "alts": [], "spans": []}, "total_charged": {"value": 394.97, "source": "span", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": []... | 7 |
claim_email-train-00262 | claim_email | constructed | false | Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may incur a fee of 1.5% per month. This notice was generated on February 28, 2026 under policy CS-LE377F. Retain a copy for your records.
Terms and conditions. All amounts are in US dolla... | 2026-06-08 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel trackin... | {"sender": {"value": "Rahul Haddad", "source": "span", "alts": [], "spans": [[4536, 4548]]}, "delivery_date": {"value": "2026-06-08", "source": "normalised", "alts": [], "spans": []}, "tracking_id": {"value": "1ZJHYVU5Q2D5KD", "source": "span", "alts": [], "spans": [[4410, 4424]]}, "order_number": {"value": "#9430575",... | 7 |
claim_email-train-00263 | claim_email | constructed | false | Hi there,
I'm writing about order #2176253 (ordered 2027-02-24. It arrived on 9 March 2027, but when I opened the box the oak picture frame had a torn fabric.
The item cost USD 363.81 plus $25.47 tax. (This is not the same as my earlier order #6708882, which was fine.) Thanks in advance for your help with this.
Than... | 2027-03-12 | {"total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "sender": {"name": "s... | {"total_charged": {"value": 389.28, "source": "computed", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "sender": {"value": "Tomas Moreau", "source": "span", "alts": [], "spans": [[324, 336]]}, "damage": {"value": ["oak picture frame"], "source": "span", "alts": []... | 8 |
claim_email-train-00264 | claim_email | constructed | false | Hello,
I'm writing about order #0353395 (ordered 2027-04-18. It arrived on 04/26/2027, but when I opened the box the floor mirror had a dented lid.
I paid $444.07 in total. (This is not the same as my earlier order #3725316, which was fine.) Thanks in advance for your help with this.
Thanks,
Lena Patel
Terms and co... | 2027-04-26 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "refund_amount": {"name":... | {"sender": {"value": "Lena Patel", "source": "span", "alts": [], "spans": [[296, 306]]}, "days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["floor mirror"], "source": "span", "alts": ... | 8 |
claim_email-train-00265 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-4986977 (ordered Sat, Oct 10, 2026. It arrived on 14 October 2026, but when I opened the box the marble coaster set had a broken handle.
I paid USD 318.45 in total. (This is not the same as my earlier order #8201715, which was fine.) Thanks in advance for your help ... | 2026-10-17 | {"return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is... | {"return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "customer_name": {"value": "Mateo Costa", "source": "span", "alts": [], "spans": [[340, 351]]}, "order_ref": {"value": "ORD-4986977", "source": "span", "alts": [], "spans": [[49, 60]]}, "delivery_date": {"value": "2026-10-14", "source": "norma... | 8 |
claim_email-train-00266 | claim_email | constructed | false | Hi there,
I'm writing about order No. 8377488 (ordered Sun, Jul 5, 2026. It was delivered last Tuesday, but when I opened the box the linen curtains and the walnut side table were damaged (cracked base).
I paid $44.99 in total. Please let me know if you need anything else from me.
Thanks,
Maya Costa | 2026-07-11 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "i... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "delivered_on": {"value": "2026-07-07", "source": "relative", "alts": [], "spans": []}, "days_since_delivery": {"value": 4, "source": "relative", "alts": [], "spans": []}, "total_charged": {"value": 44.99, "source": "span", "alts": [], "spans":... | 8 |
claim_email-train-00267 | claim_email | constructed | false | Hi there,
I'm writing about order #7436353, which I placed on June 19, 2027. It was delivered yesterday, but when I opened the box the linen curtains had a scratched top.
I paid 274.09 USD in total. (This is not the same as my earlier order #1864555, which was fine.) The tracking number was 1ZGFCLVK3JY93V. Please let... | 2027-06-26 | {"customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructi... | {"customer_name": {"value": "Marcus Garcia", "source": "span", "alts": [], "spans": [[371, 384]]}, "tracking_id": {"value": "1ZGFCLVK3JY93V", "source": "span", "alts": [], "spans": [[294, 308]]}, "days_since_arrival": {"value": 1, "source": "relative", "alts": [], "spans": []}, "total_charged": {"value": 274.09, "sourc... | 8 |
claim_email-train-00268 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #6875342, which I placed on 18 June 2027. It arrived on Fri, Jul 9, 2027, but when I opened the box the cast iron skillet had a cracked base.
I paid $361.18 in total. Please let me know if you need anything else from me.
Thanks,
Aisha Shah | 2027-07-11 | {"days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "opti... | {"days_since_delivery": {"value": 2, "source": "computed", "alts": [], "spans": []}, "amount_paid": {"value": 361.18, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "order_id": {"value": "#6875342", "source": "span", "alts": [], "spans": [[49, 57]]... | 7 |
claim_email-train-00269 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #4247498, which I placed on Sun, Aug 9, 2026. It was delivered last Wednesday, but when I opened the box the espresso grinder had a shattered glass.
The item cost USD 126.96 plus $10.47 tax. Thanks in advance for your help with this.
Best,
Mateo Fischer
Terms and cond... | 2026-08-28 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "damaged_items":... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 2, "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["espresso grinder"], "source": "span", "alts": [], "spans": [[158, 174]]}, "order_ref": {"value": "#4247498", "source": "span", "alt... | 7 |
claim_email-train-00270 | claim_email | constructed | false | Hello,
I'm writing about order ORD-8754705, which I placed on 19 January 2027. It was delivered today, but when I opened the box the leather office chair had a water damage on the box.
The item cost $323.11 plus 16.16 USD tax. (This is not the same as my earlier order #4580887, which was fine.) I have been a customer... | 2027-01-27 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "da... | {"damaged_items": {"value": ["leather office chair"], "source": "span", "alts": [], "spans": [[134, 154]]}, "order_id": {"value": "ORD-8754705", "source": "span", "alts": [], "spans": [[32, 43]]}, "delivered_on": {"value": "2027-01-27", "source": "relative", "alts": [], "spans": []}, "return_label": {"value": null, "so... | 8 |
claim_email-train-00271 | claim_email | constructed | false | Hello,
I'm writing about order No. 3458555, which I placed on September 12, 2026. It was delivered yesterday, but when I opened the box the oak picture frame had a bent leg.
I paid $415.25 in total. The tracking number was 1ZA6QZU8USP6VH. Thanks in advance for your help with this.
Best,
Mateo Dubois | 2026-09-28 | {"order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "days_since_arrival": {"name": "days_since_arrival", "t... | {"order_ref": {"value": "No. 3458555", "source": "span", "alts": [], "spans": [[32, 43]]}, "damaged_items": {"value": ["oak picture frame"], "source": "span", "alts": [], "spans": [[141, 158]]}, "days_since_arrival": {"value": 1, "source": "relative", "alts": [], "spans": []}, "sender": {"value": "Mateo Dubois", "sourc... | 7 |
claim_email-train-00272 | claim_email | constructed | false | Hello,
I'm writing about order ORD-5995114, which I placed on 2027-05-28. It was delivered today, but when I opened the box the espresso grinder and the floor mirror were damaged (torn fabric).
I paid 121.81 USD in total. The tracking number was 1ZT6HVGAVF9CYP. Thanks in advance for your help with this.
Regards,
Mat... | 2027-06-13 | {"return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "instructions": "The ... | {"return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "customer_name": {"value": "Mateo Reyes", "source": "span", "alts": [], "spans": [[317, 328]]}, "payment_total": {"value": 121.81, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["espresso grinder", "floor mirror"], "source": ... | 8 |
claim_email-train-00273 | claim_email | constructed | false | Hello,
I'm writing about order #7162156 (ordered 09/29/2026. It arrived on 2026-10-16, but when I opened the box the marble coaster set had a chipped rim.
The item cost 219.12 USD plus 21.91 USD tax. (This is not the same as my earlier order #7865317, which was fine.) The tracking number was 1ZY995566YNVP8. Thanks in... | 2026-10-16 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": ... | {"delivered_on": {"value": "2026-10-16", "source": "normalised", "alts": [], "spans": []}, "order_id": {"value": "#7162156", "source": "span", "alts": [], "spans": [[32, 40]]}, "sender": {"value": "Marcus Larsen", "source": "span", "alts": [], "spans": [[363, 376]]}, "tracking_id": {"value": "1ZY995566YNVP8", "source":... | 7 |
claim_email-train-00274 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-4841890 (ordered 2026-07-16. It arrived on 4 August 2026, but when I opened the box the marble coaster set and the leather office chair were damaged (broken handle).
I paid 60.11 USD in total. The tracking number was 1ZFCRXLNNZJKV9. Please let me know if you need an... | 2026-08-04 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "te... | {"days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "damaged_items": {"value": ["marble coaster set", "leather office chair"], "source": "span", "alts": [], "spans": [[141, 159], [168, 188]]}, "tracking_id": {"value": "1ZFCRXLNNZJKV9", "source": "span", "alts": [], "spans": [[271, 285]]}... | 8 |
claim_email-train-00275 | claim_email | constructed | false | Hi there,
I'm writing about order No. 0329963, which I placed on 13 April 2026. It arrived on 2026-05-02, but when I opened the box the ceramic table lamp had a bent leg.
I paid $225.28 in total. I have been a customer for a few years and this is the first time something like this has happened.
Thanks,
Marcus Tanaka | 2026-05-03 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Whic... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "sender": {"value": "Marcus Tanaka", "source": "span", "alts": [], "spans": [[307, 320]]}, "damaged_items": {"value": ["ceramic table lamp"], "source": "span", "alts": [], "spans": [[137, 155]]}, "days_since_arrival": {"value": 1, "source": "... | 8 |
claim_email-train-00276 | claim_email | constructed | false | Internal notes (do not forward): account reviewed on November 10, 2026; earlier balance $508.46; ticket CS-5ZXVVC; next review scheduled for 2026-04-06. Contact Yusuf Becker with questions.
Internal notes (do not forward): account reviewed on 27 Apr 2026; earlier balance $865.40; ticket CS-5RR54B; next review schedule... | 2027-02-02 | {"total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "d... | {"total_charged": {"value": 364.04, "source": "computed", "alts": [], "spans": []}, "damaged_items": {"value": ["linen curtains"], "source": "span", "alts": [], "spans": [[4284, 4298]]}, "days_since_arrival": {"value": 1, "source": "computed", "alts": [], "spans": []}, "customer_name": {"value": "Jonas Rossi", "source"... | 7 |
claim_email-train-00277 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-6390419, which I placed on January 12, 2027. It arrived on Wed, Jan 20, 2027, but when I opened the box the wool throw blanket had a bent leg.
I paid 278.06 USD in total. (This is not the same as my earlier order #7721887, which was fine.) I have been a customer for... | 2027-01-24 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "damaged_items": {"nam... | {"amount_paid": {"value": 278.06, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2027-01-20", "source": "normalised", "alts": [], "spans": []}, "damaged_items": {"value": ["wool throw blanket"], "source": "span", "alts": [], "spans": [[161, 179]]}, "days_since_arrival": {"value": 4, "source": "... | 7 |
claim_email-train-00278 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #3059784, which I placed on 2027-02-04. It was delivered on Friday, but when I opened the box the marble coaster set had a dented lid.
The item cost $50.20 plus 3.51 USD tax. The tracking number was 1ZRQ2BAQSEGZQM. Please let me know if you need anything else from me.
... | 2027-02-22 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "days_since_delivery": {"name": "days_since_deli... | {"damaged_items": {"value": ["marble coaster set"], "source": "span", "alts": [], "spans": [[147, 165]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 3, "source": "relative", "alts": [], "spans": []}, "delivered_on": {"value": "2027-02-19", "source": "re... | 8 |
claim_email-train-00279 | claim_email | constructed | false | Hi there,
I'm writing about order #6026261 (ordered Mon, Feb 23, 2026. It was delivered on Thursday, but when I opened the box the cast iron skillet had a missing screws.
I paid $172.30 in total. The tracking number was 1ZNWBCBP8M78EL. Please let me know if you need anything else from me.
Best,
Zara Reyes | 2026-03-10 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "damaged_ite... | {"days_since_arrival": {"value": 5, "source": "relative", "alts": [], "spans": []}, "tracking_id": {"value": "1ZNWBCBP8M78EL", "source": "span", "alts": [], "spans": [[222, 236]]}, "damaged_items": {"value": ["cast iron skillet"], "source": "span", "alts": [], "spans": [[132, 149]]}, "sender": {"value": "Zara Reyes", "... | 7 |
claim_email-train-00280 | claim_email | constructed | false | Hi there,
I'm writing about order #1902977, which I placed on 29 Jan 2026. It was delivered yesterday, but when I opened the box the glass vase, the walnut side table and the bluetooth speaker were damaged (dented lid).
The item cost $126.87 plus USD 6.34 tax. Please let me know if you need anything else from me.
Th... | 2026-02-16 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions... | {"order_number": {"value": "#1902977", "source": "span", "alts": [], "spans": [[35, 43]]}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "delivered_on": {"value": "2026-02-15", "source": "relative", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spa... | 8 |
claim_email-train-00281 | claim_email | constructed | false | Hi there,
I'm writing about order No. 6026210 (ordered 17 Apr 2027. It was delivered on Thursday, but when I opened the box the ceramic table lamp had a scratched top.
The item cost 408.72 USD plus 20.44 USD tax. The tracking number was 1ZMAGAFPZ684ZY. I have been a customer for a few years and this is the first time... | 2027-05-10 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "total_charged": {"name": "total_charged", "type": "number", "instructions": "How m... | {"tracking_id": {"value": "1ZMAGAFPZ684ZY", "source": "span", "alts": [], "spans": [[239, 253]]}, "customer_name": {"value": "Aisha Mensah", "source": "span", "alts": [], "spans": [[364, 376]]}, "total_charged": {"value": 429.16, "source": "computed", "alts": [], "spans": []}, "delivery_date": {"value": "2027-05-06", "... | 8 |
claim_email-train-00282 | claim_email | constructed | false | Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may incur a fee of 1.5% per month. This notice was generated on 02/19/2027 under policy CS-SQUCXC. Retain a copy for your records.
Previous correspondence:
On 19 May 2026 you asked about ... | 2027-03-26 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "days_since_arrival": {"name": "... | {"tracking_id": {"value": "1ZE9DEHPAPQGDX", "source": "span", "alts": [], "spans": [[4428, 4442]]}, "amount_paid": {"value": 79.15, "source": "computed", "alts": [], "spans": []}, "days_since_arrival": {"value": 0, "source": "relative", "alts": [], "spans": []}, "delivery_date": {"value": "2027-03-26", "source": "relat... | 8 |
claim_email-train-00283 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 9349735, which I placed on 18 March 2026. It was delivered on Sunday, but when I opened the box the marble coaster set and the floor mirror were damaged (water damage on the box).
I paid 148.10 USD in total. (This is not the same as my earlier order #3739959, which ... | 2026-04-09 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the o... | {"tracking_number": {"value": "1ZGWNA3VQGKUF7", "source": "span", "alts": [], "spans": [[355, 369]]}, "sender": {"value": "Sofia Tanaka", "source": "span", "alts": [], "spans": [[424, 436]]}, "delivered_on": {"value": "2026-04-05", "source": "relative", "alts": [], "spans": []}, "refund_amount": {"value": null, "source... | 8 |
claim_email-train-00284 | claim_email | constructed | false | Hello,
I'm writing about order #4113923 (ordered 16 June 2027. It was delivered yesterday, but when I opened the box the standing desk frame had a torn fabric.
The item cost USD 319.82 plus $26.39 tax. (This is not the same as my earlier order #4953858, which was fine.) I have been a customer for a few years and this... | 2027-07-11 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals... | {"days_since_arrival": {"value": 1, "source": "relative", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["standing desk frame"], "source": "span", "alts": [], "spans": [[122, 141]]}, "tracking_id": {"value": null, "source": "span", "alts": [],... | 8 |
claim_email-train-00285 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-7299702, which I placed on 05/24/2027. It arrived on Thu, Jun 3, 2027, but when I opened the box the marble coaster set, the linen curtains and the stainless kettle were damaged (broken handle).
The item cost 36.35 USD plus USD 3.64 tax. (This is not the same as my ... | 2027-06-05 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": t... | {"damaged_items": {"value": ["marble coaster set", "linen curtains", "stainless kettle"], "source": "span", "alts": [], "spans": [[154, 172], [178, 192], [201, 217]]}, "days_since_arrival": {"value": 2, "source": "computed", "alts": [], "spans": []}, "payment_total": {"value": 39.99, "source": "computed", "alts": [], "... | 8 |
claim_email-train-00286 | claim_email | constructed | false | Hello,
I'm writing about order #9166949, which I placed on July 4, 2026. It was delivered today, but when I opened the box the wool throw blanket had a missing screws.
I paid USD 390.95 in total. (This is not the same as my earlier order #2822302, which was fine.) The tracking number was 1Z8NTN9SWBYSCA. Please let me... | 2026-07-21 | {"order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "sender": {"name": "sender", "type": "text", "instru... | {"order_id": {"value": "#9166949", "source": "span", "alts": [], "spans": [[32, 40]]}, "damaged_items": {"value": ["wool throw blanket"], "source": "span", "alts": [], "spans": [[128, 146]]}, "sender": {"value": "Elena Mensah", "source": "span", "alts": [], "spans": [[368, 380]]}, "refund_amount": {"value": null, "sour... | 8 |
claim_email-train-00287 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 8514710, which I placed on 9 Feb 2026. It arrived on Sun, Mar 1, 2026, but when I opened the box the cast iron skillet had a scratched top.
I paid $456.93 in total. The tracking number was 1ZB858P7EWZJ7Y. Thanks in advance for your help with this.
Best,
Mei Kowalsk... | 2026-03-06 | {"return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "T... | {"return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["cast iron skillet"], "source": "span", "alts": [], "spans": [[154, 171]]}, "amount_paid": {"value": 456.93, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 5, "source": "computed", "alts": [],... | 8 |
claim_email-train-00288 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #0361830, which I placed on April 12, 2026. It arrived on 17 Apr 2026, but when I opened the box the bamboo shelf had a shattered glass.
I paid $234.85 in total. I have been a customer for a few years and this is the first time something like this has happened.
Regards... | 2026-04-21 | {"days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "total... | {"days_since_delivery": {"value": 4, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2026-04-17", "source": "normalised", "alts": [], "spans": []}, "total_charged": {"value": 234.85, "source": "span", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "... | 7 |
claim_email-train-00289 | claim_email | constructed | false | Hi there,
I'm writing about order No. 9496914 (ordered Wed, Apr 7, 2027. It was delivered on Sunday, but when I opened the box the floor mirror, the leather office chair and the bluetooth speaker were damaged (missing screws).
I paid $310.24 in total. Please let me know if you need anything else from me.
Best,
Jonas... | 2027-04-30 | {"customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "trackin... | {"customer_name": {"value": "Jonas Ito", "source": "span", "alts": [], "spans": [[315, 324]]}, "days_since_arrival": {"value": 5, "source": "relative", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "amount_paid": {"value": 310.24, "source": "span", "alts": [], ... | 7 |
claim_email-train-00290 | claim_email | constructed | false | Internal notes (do not forward): account reviewed on 2026-01-30; earlier balance $744.13; ticket CS-D98MYY; next review scheduled for 2025-08-04. Contact Hana Silva with questions.
Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may in... | 2026-07-13 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "tracking_num... | {"amount_paid": {"value": 315.18, "source": "computed", "alts": [], "spans": []}, "damaged_items": {"value": ["cast iron skillet"], "source": "span", "alts": [], "spans": [[9341, 9358]]}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "customer_name": {"value": "Elena Ito", "source": "sp... | 7 |
claim_email-train-00291 | claim_email | constructed | false | Hi there,
I'm writing about order #8237696 (ordered Wed, Apr 8, 2026. It was delivered yesterday, but when I opened the box the cast iron skillet, the stainless kettle and the oak picture frame were damaged (cracked base).
The item cost 51.82 USD plus 3.63 USD tax. (This is not the same as my earlier order #7465201, ... | 2026-05-02 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "delivery_date":... | {"amount_paid": {"value": 55.45, "source": "computed", "alts": [], "spans": []}, "order_id": {"value": "#8237696", "source": "span", "alts": [], "spans": [[35, 43]]}, "delivery_date": {"value": "2026-05-01", "source": "relative", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "s... | 8 |
claim_email-train-00292 | claim_email | constructed | false | Hello,
I'm writing about order #1727977, which I placed on 2026-10-02. It was delivered on Saturday, but when I opened the box the marble coaster set had a chipped rim.
The item cost USD 213.63 plus 21.36 USD tax. (This is not the same as my earlier order #5199734, which was fine.) I have been a customer for a few ye... | 2026-10-12 | {"days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}... | {"days_since_delivery": {"value": 2, "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["marble coaster set"], "source": "span", "alts": [], "spans": [[132, 150]]}, "delivery_date": {"value": "2026-10-10", "source": "relative", "alts": [], "spans": []}, "refund_amount": {"value": null, "source"... | 8 |
claim_email-train-00293 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-0947029, which I placed on 07/17/2027. It was delivered last Monday, but when I opened the box the stainless kettle had a missing screws.
I paid $49.81 in total. (This is not the same as my earlier order #7135824, which was fine.) The tracking number was 1ZL6Q258K3E... | 2027-07-28 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "payment_total": {"name": "payment_total", "type": "... | {"order_number": {"value": "ORD-0947029", "source": "span", "alts": [], "spans": [[49, 60]]}, "damaged_items": {"value": ["stainless kettle"], "source": "span", "alts": [], "spans": [[152, 168]]}, "payment_total": {"value": 49.81, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": "1ZL6Q258K3E3EP", "s... | 8 |
claim_email-train-00294 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-1731015 (ordered Fri, Oct 16, 2026. It arrived on October 30, 2026, but when I opened the box the walnut side table had a bent leg.
The item cost USD 330.22 plus 16.51 USD tax. (This is not the same as my earlier order #4479781, which was fine.) The tracking number was 1ZTLLHZFNK... | 2026-11-01 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "o... | {"delivery_date": {"value": "2026-10-30", "source": "normalised", "alts": [], "spans": []}, "days_since_arrival": {"value": 2, "source": "computed", "alts": [], "spans": []}, "order_id": {"value": "ORD-1731015", "source": "span", "alts": [], "spans": [[35, 46]]}, "sender": {"value": "Amara Mensah", "source": "span", "a... | 7 |
claim_email-train-00295 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #7776694 (ordered 3 March 2026. It was delivered on Saturday, but when I opened the box the leather office chair had a broken handle.
The item cost USD 200.62 plus 10.03 USD tax. The tracking number was 1ZG6KWBWTKTJDL. Thanks in advance for your help with this.
Regards... | 2026-03-09 | {"order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "delivered_on": {"n... | {"order_ref": {"value": "#7776694", "source": "span", "alts": [], "spans": [[49, 57]]}, "amount_paid": {"value": 210.65, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2026-03-07", "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["leather office chair"], "source": ... | 7 |
claim_email-train-00296 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #2070044 (ordered Thu, Aug 6, 2026. It was delivered last Tuesday, but when I opened the box the bamboo shelf had a shattered glass.
The item cost 352.21 USD plus 17.61 USD tax. (This is not the same as my earlier order #0240337, which was fine.) Please let me know if y... | 2026-08-14 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "damage": {"name": "damag... | {"days_since_arrival": {"value": 3, "source": "relative", "alts": [], "spans": []}, "sender": {"value": "Lucas Reyes", "source": "span", "alts": [], "spans": [[358, 369]]}, "damage": {"value": ["bamboo shelf"], "source": "span", "alts": [], "spans": [[146, 158]]}, "delivery_date": {"value": "2026-08-11", "source": "rel... | 8 |
claim_email-train-00297 | claim_email | constructed | false | Hello,
I'm writing about order ORD-3139651, which I placed on 2027-03-30. It was delivered last Monday, but when I opened the box the standing desk frame had a broken handle.
I paid USD 377.17 in total. (This is not the same as my earlier order #6774698, which was fine.) I have been a customer for a few years and thi... | 2027-04-22 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "return_labe... | {"days_since_arrival": {"value": 3, "source": "relative", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "total_charged": {"value": 377.17, "source": "span", "alts": [], "spans": []}, "damag... | 8 |
claim_email-train-00298 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 5121120, which I placed on 2026-09-06. It arrived on September 8, 2026, but when I opened the box the wool throw blanket had a missing screws.
The item cost USD 116.15 plus $5.81 tax. (This is not the same as my earlier order #4561977, which was fine.) I have been a... | 2026-09-13 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "tracking_number": {"name": "tracking_number"... | {"sender": {"value": "Jonas Silva", "source": "span", "alts": [], "spans": [[414, 425]]}, "amount_paid": {"value": 121.96, "source": "computed", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 5, "source": "computed", "alts": [], "... | 7 |
claim_email-train-00299 | claim_email | constructed | false | Hello,
I'm writing about order #3217123 (ordered 2026-04-26. It arrived on 12 May 2026, but when I opened the box the ceramic table lamp had a missing screws.
I paid USD 445.68 in total. Thanks in advance for your help with this.
Best,
Marcus Mensah | 2026-05-14 | {"payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "refund_amount": {"name": "refund_amou... | {"payment_total": {"value": 445.68, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["ceramic table lamp"], "source": "span", "alts": [], "spans": [[119, 137]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 2, "source": "computed", ... | 8 |
claim_email-train-00300 | claim_email | constructed | false | Previous correspondence:
On 30 Dec 2026 you asked about invoice INV1400062, which was paid in full ($202.50). Reference CS-EAG9GU was closed on 19 Aug 2026.
Internal notes (do not forward): account reviewed on 14 May 2026; earlier balance $794.14; ticket CS-ADVG2J; next review scheduled for Tue, Aug 18, 2026. Contact ... | 2027-05-03 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructio... | {"order_number": {"value": "#4317294", "source": "span", "alts": [], "spans": [[1569, 1577]]}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2027-04-29", "source": "relative", "alts": [], "spans": []}, "days_since_delivery": {"value": 4, "source": "relative", "a... | 8 |
claim_email-train-00301 | claim_email | constructed | false | -----Original message-----
From: support@greenfield.com
Sent: June 12, 2025
Thanks for reaching out about order #7104311. We have issued a refund of $835.67. Your case number is CS-YS2W88. If anything else comes up, reply to this email.
Terms and conditions. All amounts are in US dollars unless stated otherwise. Clai... | 2026-01-08 | {"order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "days_si... | {"order_ref": {"value": "No. 4449170", "source": "span", "alts": [], "spans": [[9264, 9275]]}, "total_charged": {"value": 454.08, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 5, "source": "relative", "alts": [], "spans": []}, "sender": {"value": "Mei Novak", "source": "span", "alts": [], ... | 7 |
claim_email-train-00302 | claim_email | constructed | false | Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may incur a fee of 1.5% per month. This notice was generated on Fri, Dec 5, 2025 under policy CS-SCEKGD. Retain a copy for your records.
Internal notes (do not forward): account reviewed ... | 2026-04-06 | {"customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "delivery_date": {"name": "d... | {"customer_name": {"value": "Omar Ito", "source": "span", "alts": [], "spans": [[9479, 9487]]}, "amount_paid": {"value": 30.98, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-04-02", "source": "relative", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": ... | 8 |
claim_email-train-00303 | claim_email | constructed | false | Hi there,
I'm writing about order #8454706 (ordered December 4, 2026. It arrived on Tue, Dec 15, 2026, but when I opened the box the stainless kettle had a cracked base.
I paid $354.34 in total. (This is not the same as my earlier order #5505630, which was fine.) I have been a customer for a few years and this is the... | 2026-12-19 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", ... | {"tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "order_id": {"value": "#8454706", "source": "span", "alts": [], "spans": [[35, 43]]}, "delivery_date": {"value": "2026-12-15", "source": "normalised", "alts": [], "spans": []}, "total_charged": {"value": 354.34, "source": "span", "alts": []... | 8 |
claim_email-train-00304 | claim_email | constructed | false | Hello,
I'm writing about order ORD-9754791, which I placed on 2027-06-21. It arrived on 1 July 2027, but when I opened the box the glass vase had a chipped rim.
I paid USD 315.20 in total. (This is not the same as my earlier order #6742615, which was fine.) Thanks in advance for your help with this.
Regards,
Noah Be... | 2027-07-01 | {"order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "instructions": "The full ... | {"order_ref": {"value": "ORD-9754791", "source": "span", "alts": [], "spans": [[32, 43]]}, "sender": {"value": "Noah Becker", "source": "span", "alts": [], "spans": [[313, 324]]}, "payment_total": {"value": 315.2, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 0, "source": "computed", "alts... | 7 |
claim_email-train-00305 | claim_email | constructed | false | Hello,
I'm writing about order #1941392, which I placed on 2 Oct 2026. It was delivered on Friday, but when I opened the box the wool throw blanket and the standing desk frame were damaged (cracked base).
The item cost USD 120.78 plus USD 9.96 tax. (This is not the same as my earlier order #4094933, which was fine.) ... | 2026-10-13 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "inst... | {"damage": {"value": ["wool throw blanket", "standing desk frame"], "source": "span", "alts": [], "spans": [[130, 148], [157, 176]]}, "delivery_date": {"value": "2026-10-09", "source": "relative", "alts": [], "spans": []}, "payment_total": {"value": 130.74, "source": "computed", "alts": [], "spans": []}, "customer_name... | 7 |
claim_email-train-00306 | claim_email | constructed | false | Hello,
I'm writing about order #9899896 (ordered 17 Jan 2026. It was delivered on Sunday, but when I opened the box the oak picture frame, the standing desk frame and the wool throw blanket were damaged (broken handle).
The item cost 35.28 USD plus USD 2.47 tax. The tracking number was 1Z8P2RT7UKTHXL. Please let me k... | 2026-02-04 | {"payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "inte... | {"payment_total": {"value": 37.75, "source": "computed", "alts": [], "spans": []}, "days_since_delivery": {"value": 3, "source": "relative", "alts": [], "spans": []}, "delivery_date": {"value": "2026-02-01", "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["oak picture frame", "standing desk ... | 8 |
claim_email-train-00307 | claim_email | constructed | false | -----Original message-----
From: support@meridian.com
Sent: 5 Nov 2026
Thanks for reaching out about order #5428512. We have issued a refund of $821.81. Your case number is CS-VRMK5Y. If anything else comes up, reply to this email.
Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims mu... | 2026-12-10 | {"order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}},... | {"order_ref": {"value": "#5911974", "source": "span", "alts": [], "spans": [[4224, 4232]]}, "days_since_arrival": {"value": 0, "source": "relative", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["walnut side table", "espresso grinder", "marble... | 8 |
claim_email-train-00308 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-7204463, which I placed on 9 Jun 2026. It was delivered today, but when I opened the box the leather office chair and the bamboo shelf were damaged (missing screws).
The item cost $312.95 plus USD 21.91 tax. The tracking number was 1Z26BUJWQV2BUK. Thanks in advance ... | 2026-07-03 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "order_number": {"name": "order_nu... | {"sender": {"value": "Lucas Haddad", "source": "span", "alts": [], "spans": [[355, 367]]}, "total_charged": {"value": 334.86, "source": "computed", "alts": [], "spans": []}, "order_number": {"value": "ORD-7204463", "source": "span", "alts": [], "spans": [[49, 60]]}, "days_since_delivery": {"value": 0, "source": "relati... | 8 |
claim_email-train-00309 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-7285800 (ordered 2026-04-02. It arrived on 7 Apr 2026, but when I opened the box the bamboo shelf had a cracked base.
I paid USD 64.15 in total. (This is not the same as my earlier order #4997525, which was fine.) Please let me know if you need anything else from me... | 2026-04-12 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "damage": {"name": "damage", "type": "list", "instructions": ... | {"delivered_on": {"value": "2026-04-07", "source": "normalised", "alts": [], "spans": []}, "order_number": {"value": "ORD-7285800", "source": "span", "alts": [], "spans": [[49, 60]]}, "damage": {"value": ["bamboo shelf"], "source": "span", "alts": [], "spans": [[138, 150]]}, "amount_paid": {"value": 64.15, "source": "s... | 7 |
claim_email-train-00310 | claim_email | constructed | false | Hello,
I'm writing about order No. 3012964, which I placed on 2027-07-17. It was delivered yesterday, but when I opened the box the cast iron skillet had a broken handle.
The item cost USD 139.92 plus $9.79 tax. (This is not the same as my earlier order #5814974, which was fine.) The tracking number was 1ZVAYQMTHD78K... | 2027-08-04 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "delivery_date": {"... | {"amount_paid": {"value": 149.71, "source": "computed", "alts": [], "spans": []}, "order_ref": {"value": "No. 3012964", "source": "span", "alts": [], "spans": [[32, 43]]}, "delivery_date": {"value": "2027-08-03", "source": "relative", "alts": [], "spans": []}, "sender": {"value": "Jonas Rossi", "source": "span", "alts"... | 7 |
claim_email-train-00311 | claim_email | constructed | false | Hello,
I'm writing about order #7995583, which I placed on Wed, May 5, 2027. It was delivered on Saturday, but when I opened the box the oak picture frame and the floor mirror were damaged (broken handle).
I paid USD 383.42 in total. The tracking number was 1ZKHREK2TMC69L. Please let me know if you need anything else... | 2027-05-24 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "damaged_items": {"name": "da... | {"sender": {"value": "Zara Rossi", "source": "span", "alts": [], "spans": [[339, 349]]}, "days_since_delivery": {"value": 2, "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["oak picture frame", "floor mirror"], "source": "span", "alts": [], "spans": [[138, 155], [164, 176]]}, "delivered_on":... | 8 |
claim_email-train-00312 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 8066747 (ordered Wed, Mar 24, 2027. It arrived on 04/15/2027, but when I opened the box the cast iron skillet had a chipped rim.
The item cost USD 229.86 plus 22.99 USD tax. The tracking number was 1ZQFBPYH5GK276. I have been a customer for a few years and this is t... | 2027-04-18 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", ... | {"tracking_number": {"value": "1ZQFBPYH5GK276", "source": "span", "alts": [], "spans": [[252, 266]]}, "order_id": {"value": "No. 8066747", "source": "span", "alts": [], "spans": [[49, 60]]}, "delivery_date": {"value": "2027-04-15", "source": "normalised", "alts": [], "spans": []}, "days_since_delivery": {"value": 3, "s... | 7 |
claim_email-train-00313 | claim_email | constructed | false | Hello,
I'm writing about order #3134411, which I placed on 31 December 2025. It arrived on January 7, 2026, but when I opened the box the floor mirror had a bent leg.
I paid 188.94 USD in total. The tracking number was 1Z3ZDEDKKP45TD. Thanks in advance for your help with this.
Regards,
Jonas Becker
-----Original me... | 2026-01-11 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "payment_tot... | {"days_since_arrival": {"value": 4, "source": "computed", "alts": [], "spans": []}, "tracking_id": {"value": "1Z3ZDEDKKP45TD", "source": "span", "alts": [], "spans": [[221, 235]]}, "payment_total": {"value": 188.94, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-01-07", "source": "normalis... | 7 |
claim_email-train-00314 | claim_email | constructed | false | Internal notes (do not forward): account reviewed on 26 Jul 2026; earlier balance $765.69; ticket CS-MFLEKK; next review scheduled for August 4, 2026. Contact Jonas Kowalski with questions.
Previous correspondence:
On September 14, 2026 you asked about invoice INV8982746, which was paid in full ($453.98). Reference CS... | 2027-08-13 | {"days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "paym... | {"days_since_delivery": {"value": 4, "source": "relative", "alts": [], "spans": []}, "damage": {"value": ["espresso grinder"], "source": "span", "alts": [], "spans": [[9369, 9385]]}, "payment_total": {"value": 400.28, "source": "computed", "alts": [], "spans": []}, "order_ref": {"value": "#6188282", "source": "span", "... | 8 |
claim_email-train-00315 | claim_email | constructed | false | Hi there,
I'm writing about order #9595202 (ordered Fri, May 22, 2026. It arrived on 12 June 2026, but when I opened the box the linen curtains had a cracked base.
I paid USD 193.93 in total. The tracking number was 1ZQU3RCHSGFN59. I have been a customer for a few years and this is the first time something like this ... | 2026-06-13 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the m... | {"tracking_id": {"value": "1ZQU3RCHSGFN59", "source": "span", "alts": [], "spans": [[218, 232]]}, "delivery_date": {"value": "2026-06-12", "source": "normalised", "alts": [], "spans": []}, "sender": {"value": "Aisha Reyes", "source": "span", "alts": [], "spans": [[343, 354]]}, "return_label": {"value": null, "source": ... | 8 |
claim_email-train-00316 | claim_email | constructed | false | Hello,
I'm writing about order ORD-9237143, which I placed on 3 Apr 2026. It was delivered last Wednesday, but when I opened the box the marble coaster set and the stainless kettle were damaged (missing screws).
I paid 200.15 USD in total. (This is not the same as my earlier order #5990225, which was fine.) Thanks in... | 2026-04-10 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, ... | {"days_since_arrival": {"value": 2, "source": "relative", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "sender": {"value": "Ava Kowalski", "source": "span", "alts": [], "spans": [[361,... | 8 |
claim_email-train-00317 | claim_email | constructed | false | Hello,
I'm writing about order ORD-6146930, which I placed on Sat, May 1, 2027. It arrived on 2027-05-20, but when I opened the box the standing desk frame and the walnut side table were damaged (shattered glass).
The item cost $368.98 plus 36.90 USD tax. The tracking number was 1Z9TN2NVHPQJ2K. Thanks in advance for ... | 2027-05-23 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": ... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 3, "source": "computed", "alts": [], "spans": []}, "tracking_id": {"value": "1Z9TN2NVHPQJ2K", "source": "span", "alts": [], "spans": [[282, 296]]}, "total_charged": {"value": 405.88, "source": "computed", "alts... | 8 |
claim_email-train-00318 | claim_email | constructed | false | Hello,
I'm writing about order #7878284 (ordered 2026-07-25. It was delivered on Wednesday, but when I opened the box the floor mirror had a bent leg.
I paid 423.37 USD in total. (This is not the same as my earlier order #9715259, which was fine.) I have been a customer for a few years and this is the first time some... | 2026-08-10 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type"... | {"tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "order_id": {"value": "#7878284", "source": "span", "alts": [], "spans": [[32, 40]]}, "days_since_arrival": {"value": 5, "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["floor mirror"], "source": "span", "alts": ... | 8 |
claim_email-train-00319 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 7331407, which I placed on 2026-08-21. It was delivered on Friday, but when I opened the box the walnut side table had a scratched top.
I paid USD 342.19 in total. The tracking number was 1ZWJLAZ28V66MS. Please let me know if you need anything else from me.
Regards... | 2026-08-31 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "i... | {"delivered_on": {"value": "2026-08-28", "source": "relative", "alts": [], "spans": []}, "order_id": {"value": "No. 7331407", "source": "span", "alts": [], "spans": [[49, 60]]}, "damaged_items": {"value": ["walnut side table"], "source": "span", "alts": [], "spans": [[150, 167]]}, "payment_total": {"value": 342.19, "so... | 7 |
claim_email-train-00320 | claim_email | constructed | false | Hello,
I'm writing about order #9837807 (ordered 1 June 2026. It arrived on 06/18/2026, but when I opened the box the ceramic table lamp and the leather office chair were damaged (shattered glass).
I paid 290.65 USD in total. (This is not the same as my earlier order #0077772, which was fine.) I have been a customer ... | 2026-06-22 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "customer_name": {"na... | {"amount_paid": {"value": 290.65, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["ceramic table lamp", "leather office chair"], "source": "span", "alts": [], "spans": [[119, 137], [146, 166]]}, "customer_name": {"value": "Omar Dubois", "source": "span", "alts": [], "spans": [[404, 415]]}, "days_since_... | 8 |
claim_email-train-00321 | claim_email | constructed | false | Hello,
I'm writing about order ORD-3972790 (ordered 2026-08-26. It arrived on Thu, Sep 3, 2026, but when I opened the box the marble coaster set had a shattered glass.
I paid 283.52 USD in total. (This is not the same as my earlier order #2580063, which was fine.) I have been a customer for a few years and this is th... | 2026-09-06 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "tracking_number": {"name": "tracking_number", "type": "text", ... | {"damage": {"value": ["marble coaster set"], "source": "span", "alts": [], "spans": [[127, 145]]}, "order_ref": {"value": "ORD-3972790", "source": "span", "alts": [], "spans": [[32, 43]]}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "amount_paid": {"value": 283.52, "source": "span", "... | 7 |
claim_email-train-00322 | claim_email | constructed | false | Hello,
I'm writing about order ORD-3012350 (ordered Sun, Mar 22, 2026. It arrived on 2026-04-07, but when I opened the box the bamboo shelf had a bent leg.
I paid $155.08 in total. Thanks in advance for your help with this.
Best,
Hana Okafor | 2026-04-07 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "a... | {"delivered_on": {"value": "2026-04-07", "source": "normalised", "alts": [], "spans": []}, "days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "amount_paid": {"value": 155.08, "source": "span", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "spa... | 7 |
claim_email-train-00323 | claim_email | constructed | false | Previous correspondence:
On 11/13/2025 you asked about invoice INV9014334, which was paid in full ($684.76). Reference CS-ENLNBK was closed on Wed, Mar 19, 2025.
Previous correspondence:
On April 1, 2025 you asked about invoice INV7982597, which was paid in full ($882.25). Reference CS-D4GE7G was closed on 08/17/2025.... | 2026-04-07 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date ... | {"tracking_id": {"value": "1ZB6Z53T2RQ28X", "source": "span", "alts": [], "spans": [[9318, 9332]]}, "customer_name": {"value": "Liam Silva", "source": "span", "alts": [], "spans": [[9384, 9394]]}, "delivered_on": {"value": "2026-04-03", "source": "relative", "alts": [], "spans": []}, "order_id": {"value": "No. 0415285"... | 7 |
claim_email-train-00324 | claim_email | constructed | false | Hello,
I'm writing about order #3148585 (ordered 27 Mar 2026. It was delivered today, but when I opened the box the floor mirror had a broken handle.
The item cost $102.25 plus $5.11 tax. Thanks in advance for your help with this.
Regards,
Yusuf Dubois | 2026-04-02 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total am... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "amount_paid": {"value": 107.36, "source": "computed", "alts": [], "spans": []}, "sender": {"value": "Yusuf Dubois", "source": "span", "alts": [], "spans": [[243, 255]]... | 8 |
claim_email-train-00325 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-0603142, which I placed on 20 Feb 2027. It was delivered on Saturday, but when I opened the box the cast iron skillet had a cracked base.
The item cost $318.20 plus 15.91 USD tax. I have been a customer for a few years and this is the first time something like this has happened.
... | 2027-03-04 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "days_since_delivery":... | {"delivery_date": {"value": "2027-02-27", "source": "relative", "alts": [], "spans": []}, "amount_paid": {"value": 334.11, "source": "computed", "alts": [], "spans": []}, "days_since_delivery": {"value": 5, "source": "relative", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": [], "s... | 8 |
claim_email-train-00326 | claim_email | constructed | false | Hello,
I'm writing about order No. 5785788 (ordered Sun, Apr 5, 2026. It arrived on 19 Apr 2026, but when I opened the box the oak picture frame and the standing desk frame were damaged (cracked base).
I paid $242.56 in total. The tracking number was 1ZHV2Z9LAVY5H3. I have been a customer for a few years and this is ... | 2026-04-20 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The... | {"delivery_date": {"value": "2026-04-19", "source": "normalised", "alts": [], "spans": []}, "tracking_id": {"value": "1ZHV2Z9LAVY5H3", "source": "span", "alts": [], "spans": [[253, 267]]}, "order_number": {"value": "No. 5785788", "source": "span", "alts": [], "spans": [[32, 43]]}, "sender": {"value": "Tomas Haddad", "s... | 7 |
claim_email-train-00327 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 3000185 (ordered 1 Sep 2026. It was delivered last Thursday, but when I opened the box the espresso grinder had a bent leg.
I paid 446.71 USD in total. The tracking number was 1ZHC642NBBMY2U. Please let me know if you need anything else from me.
Best,
Hana Ivanova | 2026-09-26 | {"order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refun... | {"order_ref": {"value": "No. 3000185", "source": "span", "alts": [], "spans": [[49, 60]]}, "sender": {"value": "Hana Ivanova", "source": "span", "alts": [], "spans": [[307, 319]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-09-24", "source": "relative",... | 8 |
claim_email-train-00328 | claim_email | constructed | false | Hello,
I'm writing about order #8481406, which I placed on July 8, 2027. It arrived on 2027-07-23, but when I opened the box the linen curtains had a cracked base.
The item cost $102.11 plus 7.15 USD tax. (This is not the same as my earlier order #2005165, which was fine.) The tracking number was 1ZZ68TA3UH2WLD. Plea... | 2027-07-28 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "i... | {"tracking_id": {"value": "1ZZ68TA3UH2WLD", "source": "span", "alts": [], "spans": [[300, 314]]}, "delivered_on": {"value": "2027-07-23", "source": "normalised", "alts": [], "spans": []}, "days_since_delivery": {"value": 5, "source": "computed", "alts": [], "spans": []}, "payment_total": {"value": 109.26, "source": "co... | 8 |
claim_email-train-00329 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-9288412, which I placed on March 25, 2026. It arrived on 03/29/2026, but when I opened the box the glass vase had a chipped rim.
The item cost 139.32 USD plus $6.97 tax. Please let me know if you need anything else from me.
Regards,
Felix Tanaka | 2026-04-02 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "damage": {"name": "damage", "type": "list", "i... | {"delivered_on": {"value": "2026-03-29", "source": "normalised", "alts": [], "spans": []}, "payment_total": {"value": 146.29, "source": "computed", "alts": [], "spans": []}, "damage": {"value": ["glass vase"], "source": "span", "alts": [], "spans": [[152, 162]]}, "days_since_arrival": {"value": 4, "source": "computed",... | 7 |
claim_email-train-00330 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 1204241 (ordered Wed, May 26, 2027. It was delivered on Friday, but when I opened the box the cast iron skillet had a broken handle.
The item cost $298.10 plus USD 29.81 tax. (This is not the same as my earlier order #9761782, which was fine.) Thanks in advance for ... | 2027-06-08 | {"total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "days_since_deliv... | {"total_charged": {"value": 327.91, "source": "computed", "alts": [], "spans": []}, "customer_name": {"value": "Marcus Tanaka", "source": "span", "alts": [], "spans": [[351, 364]]}, "days_since_delivery": {"value": 4, "source": "relative", "alts": [], "spans": []}, "order_id": {"value": "No. 1204241", "source": "span",... | 7 |
claim_email-train-00331 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #9453580, which I placed on 05/26/2026. It arrived on June 3, 2026, but when I opened the box the cast iron skillet had a bent leg.
The item cost $159.99 plus $11.20 tax. (This is not the same as my earlier order #0815355, which was fine.) I have been a customer for a f... | 2026-06-08 | {"return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions":... | {"return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-06-03", "source": "normalised", "alts": [], "spans": []}, "amount_paid": {"value": 171.19, "source": "computed", "alts": [], "spans... | 8 |
claim_email-train-00332 | claim_email | constructed | false | Hello,
I'm writing about order #6616191 (ordered 2026-01-31. It was delivered last Tuesday, but when I opened the box the wool throw blanket, the linen curtains and the oak picture frame were damaged (missing screws).
The item cost USD 300.06 plus 15.00 USD tax. (This is not the same as my earlier order #5774120, whi... | 2026-02-15 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "damaged_items": {"... | {"amount_paid": {"value": 315.06, "source": "computed", "alts": [], "spans": []}, "order_ref": {"value": "#6616191", "source": "span", "alts": [], "spans": [[32, 40]]}, "damaged_items": {"value": ["wool throw blanket", "linen curtains", "oak picture frame"], "source": "span", "alts": [], "spans": [[123, 141], [147, 161... | 8 |
claim_email-train-00333 | claim_email | constructed | false | Hello,
I'm writing about order ORD-6443809, which I placed on 28 Jan 2026. It arrived on Tue, Feb 17, 2026, but when I opened the box the wool throw blanket and the bamboo shelf were damaged (torn fabric).
I paid USD 289.26 in total. The tracking number was 1ZXUF9HWV8CQXC. I have been a customer for a few years and t... | 2026-02-19 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "... | {"tracking_id": {"value": "1ZXUF9HWV8CQXC", "source": "span", "alts": [], "spans": [[260, 274]]}, "damage": {"value": ["wool throw blanket", "bamboo shelf"], "source": "span", "alts": [], "spans": [[139, 157], [166, 178]]}, "delivery_date": {"value": "2026-02-17", "source": "normalised", "alts": [], "spans": []}, "cust... | 7 |
claim_email-train-00334 | claim_email | constructed | false | Hi there,
I'm writing about order #7917960, which I placed on Tue, Jun 8, 2027. It was delivered on Friday, but when I opened the box the standing desk frame and the bamboo shelf were damaged (shattered glass).
I paid USD 53.20 in total. (This is not the same as my earlier order #0339142, which was fine.) Thanks in a... | 2027-06-29 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, ... | {"order_number": {"value": "#7917960", "source": "span", "alts": [], "spans": [[35, 43]]}, "days_since_delivery": {"value": 4, "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["standing desk frame", "bamboo shelf"], "source": "span", "alts": [], "spans": [[139, 158], [167, 179]]}, "return_lab... | 8 |
claim_email-train-00335 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-1502599 (ordered 21 February 2026. It arrived on 13 March 2026, but when I opened the box the linen curtains had a torn fabric.
I paid USD 66.05 in total. I have been a customer for a few years and this is the first time something like this has happened.
Best,
Yusu... | 2026-03-15 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "customer_name":... | {"amount_paid": {"value": 66.05, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "ORD-1502599", "source": "span", "alts": [], "spans": [[49, 60]]}, "customer_name": {"value": "Yusuf Mensah", "source": "span", "alts": [], "spans": [[316, 328]]}, "damaged_items": {"value": ["linen curtains"], "sourc... | 7 |
claim_email-train-00336 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-1646366, which I placed on 13 May 2027. It was delivered on Friday, but when I opened the box the cast iron skillet had a broken handle.
I paid $244.87 in total. (This is not the same as my earlier order #5419581, which was fine.) The tracking number was 1ZNP8FXTKR7DGE. Thanks in... | 2027-05-24 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "trackin... | {"days_since_arrival": {"value": 3, "source": "relative", "alts": [], "spans": []}, "customer_name": {"value": "Hana Kowalski", "source": "span", "alts": [], "spans": [[363, 376]]}, "tracking_id": {"value": "1ZNP8FXTKR7DGE", "source": "span", "alts": [], "spans": [[295, 309]]}, "delivery_date": {"value": "2027-05-21", ... | 8 |
claim_email-train-00337 | claim_email | constructed | false | Hi there,
I'm writing about order #6042210 (ordered 2 Oct 2026. It was delivered yesterday, but when I opened the box the floor mirror and the bluetooth speaker were damaged (dented lid).
The item cost USD 331.72 plus 33.17 USD tax. The tracking number was 1Z34HATMPMSPQM. Please let me know if you need anything else ... | 2026-10-11 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "order_id": {... | {"amount_paid": {"value": 364.89, "source": "computed", "alts": [], "spans": []}, "damaged_items": {"value": ["floor mirror", "bluetooth speaker"], "source": "span", "alts": [], "spans": [[123, 135], [144, 161]]}, "order_id": {"value": "#6042210", "source": "span", "alts": [], "spans": [[35, 43]]}, "tracking_number": {... | 7 |
claim_email-train-00338 | claim_email | constructed | false | Hello,
I'm writing about order #8962565 (ordered 06/19/2026. It was delivered yesterday, but when I opened the box the floor mirror had a chipped rim.
The item cost USD 372.53 plus $26.08 tax. (This is not the same as my earlier order #4195283, which was fine.) I have been a customer for a few years and this is the f... | 2026-06-26 | {"return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "instruction... | {"return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "order_ref": {"value": "#8962565", "source": "span", "alts": [], "spans": [[32, 40]]}, "payment_total": {"value": 398.61, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2026-06-25", "source": "relative", "alts": [],... | 8 |
claim_email-train-00339 | claim_email | constructed | false | Hi there,
I'm writing about order No. 1045547 (ordered February 19, 2026. It arrived on Tue, Mar 3, 2026, but when I opened the box the stainless kettle, the oak picture frame and the leather office chair were damaged (shattered glass).
I paid 212.18 USD in total. (This is not the same as my earlier order #5389895, w... | 2026-03-06 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {... | {"days_since_arrival": {"value": 3, "source": "computed", "alts": [], "spans": []}, "order_id": {"value": "No. 1045547", "source": "span", "alts": [], "spans": [[35, 46]]}, "damage": {"value": ["stainless kettle", "oak picture frame", "leather office chair"], "source": "span", "alts": [], "spans": [[137, 153], [159, 17... | 7 |
claim_email-train-00340 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-5772786 (ordered October 6, 2026. It arrived on 23 Oct 2026, but when I opened the box the marble coaster set had a cracked base.
I paid USD 84.75 in total. (This is not the same as my earlier order #0895432, which was fine.) Please let me know if you need anything else from me.
... | 2026-10-27 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instru... | {"damaged_items": {"value": ["marble coaster set"], "source": "span", "alts": [], "spans": [[130, 148]]}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "order_id": {"value": "ORD-5772786", "source": "span", "alts": [], "spans": [[35, 46]]}, "payment_total": {"value": 84.75, "source": "s... | 7 |
claim_email-train-00341 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #2670294 (ordered 2027-03-13. It arrived on 2027-03-16, but when I opened the box the cast iron skillet had a torn fabric.
I paid 408.74 USD in total. (This is not the same as my earlier order #9308171, which was fine.) I have been a customer for a few years and this is... | 2027-03-20 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "order_number": {"name": "order_number", "type": "text", "instructi... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "#2670294", "source": "span", "alts": [], "spans": [[49, 57]]}, "damage": {"value": ["cast iron skillet"], "source": "span", "alts": [], "spa... | 8 |
claim_email-train-00342 | claim_email | constructed | false | Hello,
I'm writing about order #9271121, which I placed on 2027-01-12. It was delivered last Monday, but when I opened the box the bluetooth speaker and the leather office chair were damaged (chipped rim).
The item cost $128.67 plus USD 10.62 tax. The tracking number was 1ZEH4SUWXLNJX5. Please let me know if you need... | 2027-02-04 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "customer_name": {"name": "customer_name", "type": "text", "instru... | {"delivery_date": {"value": "2027-02-01", "source": "relative", "alts": [], "spans": []}, "damage": {"value": ["bluetooth speaker", "leather office chair"], "source": "span", "alts": [], "spans": [[132, 149], [158, 178]]}, "customer_name": {"value": "Mateo Mensah", "source": "span", "alts": [], "spans": [[353, 365]]}, ... | 7 |
claim_email-train-00343 | claim_email | constructed | false | Hi there,
I'm writing about order No. 4441282, which I placed on 18 August 2026. It was delivered last Monday, but when I opened the box the espresso grinder had a dented lid.
I paid $392.54 in total. Please let me know if you need anything else from me.
Regards,
Lucas Kowalski | 2026-09-10 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instr... | {"delivery_date": {"value": "2026-09-07", "source": "relative", "alts": [], "spans": []}, "order_id": {"value": "No. 4441282", "source": "span", "alts": [], "spans": [[35, 46]]}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "sender": {"value": "Lucas Kowalski", "source": "span", "alts": []... | 7 |
claim_email-train-00344 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #1853017, which I placed on 22 June 2027. It was delivered last Monday, but when I opened the box the floor mirror had a cracked base.
I paid USD 64.69 in total. (This is not the same as my earlier order #5305253, which was fine.) The tracking number was 1ZADVUX8KYB5S7.... | 2027-07-08 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "days_since_arrival": {"name": "days_since_arrival", "ty... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["floor mirror"], "source": "span", "alts": [], "spans": [[151, 163]]}, "days_since_arrival": {"value": 3, "source": "relative", "alts": [], "spans": []}, "customer_name": {"value": "Chloe Costa", "source": "span", "alts":... | 8 |
claim_email-train-00345 | claim_email | constructed | false | Hello,
I'm writing about order #5610496 (ordered 24 Jun 2026. It was delivered today, but when I opened the box the bamboo shelf had a dented lid.
The item cost 383.63 USD plus USD 19.18 tax. (This is not the same as my earlier order #7021479, which was fine.) I have been a customer for a few years and this is the fi... | 2026-07-03 | {"payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "customer_name": {"name": "customer_name"... | {"payment_total": {"value": 402.81, "source": "computed", "alts": [], "spans": []}, "order_id": {"value": "#5610496", "source": "span", "alts": [], "spans": [[32, 40]]}, "customer_name": {"value": "Jonas Reyes", "source": "span", "alts": [], "spans": [[373, 384]]}, "delivery_date": {"value": "2026-07-03", "source": "re... | 7 |
claim_email-train-00346 | claim_email | constructed | false | Previous correspondence:
On 19 February 2027 you asked about invoice INV3713726, which was paid in full ($95.88). Reference CS-7WTJTQ was closed on November 7, 2026.
Internal notes (do not forward): account reviewed on 30 Nov 2026; earlier balance $346.14; ticket CS-CSPRJP; next review scheduled for 5 June 2026. Conta... | 2027-06-02 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type"... | {"tracking_number": {"value": "1Z83KR6SS3WU8W", "source": "span", "alts": [], "spans": [[9357, 9371]]}, "order_id": {"value": "ORD-3448446", "source": "span", "alts": [], "spans": [[9084, 9095]]}, "days_since_arrival": {"value": 4, "source": "relative", "alts": [], "spans": []}, "amount_paid": {"value": 397.79, "source... | 8 |
claim_email-train-00347 | claim_email | constructed | false | Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may incur a fee of 1.5% per month. This notice was generated on September 22, 2025 under policy CS-SUTBDB. Retain a copy for your records.
Previous correspondence:
On 15 Jun 2025 you aske... | 2026-07-06 | {"order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "amount_paid": {"name": "amount_paid", "type": "number... | {"order_ref": {"value": "No. 6096098", "source": "span", "alts": [], "spans": [[1560, 1571]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "amount_paid": {"value": 364.22, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["floor mirror"], "source": "span", "alts": ... | 8 |
claim_email-train-00348 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-0795655, which I placed on 19 January 2026. It arrived on Tue, Feb 3, 2026, but when I opened the box the floor mirror had a dented lid.
The item cost $264.78 plus USD 26.48 tax. Please let me know if you need anything else from me.
Regards,
Marcus Haddad | 2026-02-08 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the cus... | {"delivery_date": {"value": "2026-02-03", "source": "normalised", "alts": [], "spans": []}, "sender": {"value": "Marcus Haddad", "source": "span", "alts": [], "spans": [[283, 296]]}, "order_id": {"value": "ORD-0795655", "source": "span", "alts": [], "spans": [[35, 46]]}, "tracking_id": {"value": null, "source": "span",... | 7 |
claim_email-train-00349 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-7801053 (ordered Sun, Jul 12, 2026. It arrived on July 20, 2026, but when I opened the box the bamboo shelf and the linen curtains were damaged (dented lid).
I paid USD 432.27 in total. Please let me know if you need anything else from me.
Thanks,
Mateo Okafor
---... | 2026-07-24 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid."... | {"sender": {"value": "Mateo Okafor", "source": "span", "alts": [], "spans": [[303, 315]]}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "payment_total": {"value": 432.27, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["bamboo shelf", "linen curtains"], "source": "s... | 7 |
claim_email-train-00350 | claim_email | constructed | false | Previous correspondence:
On March 28, 2026 you asked about invoice INV6943151, which was paid in full ($247.88). Reference CS-T8QF5G was closed on 07/27/2026.
Previous correspondence:
On Fri, Sep 4, 2026 you asked about invoice INV2975808, which was paid in full ($489.48). Reference CS-Q2D4KT was closed on 12 July 202... | 2026-10-31 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "instructions": "The fu... | {"order_number": {"value": "ORD-3521278", "source": "span", "alts": [], "spans": [[4170, 4181]]}, "sender": {"value": "Priya Schmidt", "source": "span", "alts": [], "spans": [[4480, 4493]]}, "payment_total": {"value": 57.24, "source": "computed", "alts": [], "spans": []}, "damaged_items": {"value": ["wool throw blanket... | 8 |
claim_email-train-00351 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #1213801 (ordered April 21, 2026. It arrived on Sat, May 16, 2026, but when I opened the box the wool throw blanket had a scratched top.
I paid USD 145.36 in total. (This is not the same as my earlier order #1739335, which was fine.) The tracking number was 1ZS58QPGVSKF... | 2026-05-16 | {"return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "order_ref": {"... | {"return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 0, "source": "computed", "alts": [], "spans": []}, "order_ref": {"value": "#1213801", "source": "span", "alts": [], "spans": [[49, 57]]}, "damaged_items": {"value": ["wool throw blanket"], "source": "span", "al... | 8 |
claim_email-train-00352 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-6816121 (ordered 14 April 2026. It arrived on Mon, Apr 27, 2026, but when I opened the box the leather office chair had a missing screws.
I paid $380.49 in total. I have been a customer for a few years and this is the first time something like this has happened.
Best,
Olivia Mur... | 2026-04-28 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "tracking_id": {"name"... | {"delivery_date": {"value": "2026-04-27", "source": "normalised", "alts": [], "spans": []}, "amount_paid": {"value": 380.49, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 1, "source": "computed", "alts": [], "spans... | 8 |
claim_email-train-00353 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-1579780, which I placed on February 4, 2026. It was delivered on Saturday, but when I opened the box the linen curtains, the cast iron skillet and the oak picture frame were damaged (torn fabric).
The item cost $356.60 plus 17.83 USD tax. Thanks in advance for your ... | 2026-02-26 | {"customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "order_id": {"nam... | {"customer_name": {"value": "Yusuf Alvarez", "source": "span", "alts": [], "spans": [[346, 359]]}, "total_charged": {"value": 374.43, "source": "computed", "alts": [], "spans": []}, "order_id": {"value": "ORD-1579780", "source": "span", "alts": [], "spans": [[49, 60]]}, "return_label": {"value": null, "source": "span",... | 8 |
claim_email-train-00354 | claim_email | constructed | false | Hi there,
I'm writing about order #9648816 (ordered 30 November 2026. It was delivered on Wednesday, but when I opened the box the cast iron skillet had a shattered glass.
The item cost 321.16 USD plus 22.48 USD tax. I have been a customer for a few years and this is the first time something like this has happened.
... | 2026-12-21 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instru... | {"sender": {"value": "Diego Murphy", "source": "span", "alts": [], "spans": [[326, 338]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 5, "source": "relative", "alts": [], "spans": []}, "total_charged": {"value": 343.64, "source": "computed", "alts": [], ... | 8 |
claim_email-train-00355 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 2465918, which I placed on Tue, Jan 12, 2027. It was delivered today, but when I opened the box the standing desk frame, the ceramic table lamp and the oak picture frame were damaged (dented lid).
I paid $151.63 in total. (This is not the same as my earlier order #6... | 2027-01-26 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "order_number": {"name": "order_number", "type": "text", ... | {"delivery_date": {"value": "2027-01-26", "source": "relative", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "No. 2465918", "source": "span", "alts": [], "spans": [[49, 60]]}, "tracking_number": {"value": null, "source": "span", "alts":... | 8 |
claim_email-train-00356 | claim_email | constructed | false | Hello,
I'm writing about order #1156831, which I placed on April 21, 2026. It arrived on 4 May 2026, but when I opened the box the bamboo shelf had a scratched top.
The item cost $413.65 plus $28.96 tax. (This is not the same as my earlier order #1024120, which was fine.) I have been a customer for a few years and th... | 2026-05-07 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival",... | {"damaged_items": {"value": ["bamboo shelf"], "source": "span", "alts": [], "spans": [[132, 144]]}, "order_id": {"value": "#1156831", "source": "span", "alts": [], "spans": [[32, 40]]}, "days_since_arrival": {"value": 3, "source": "computed", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", ... | 8 |
claim_email-train-00357 | claim_email | constructed | false | Hello,
I'm writing about order ORD-8153920, which I placed on 24 Jul 2027. It was delivered yesterday, but when I opened the box the stainless kettle and the leather office chair were damaged (missing screws).
The item cost $348.64 plus 34.86 USD tax. The tracking number was 1ZNVGW48TDVPL5. Please let me know if you ... | 2027-08-10 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instruc... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": "1ZNVGW48TDVPL5", "source": "span", "alts": [], "spans": [[278, 292]]}, "delivery_date": {"value": "2027-08-09", "source": "relative", "alts": [], "spans": []}, "days_since_arrival": {"value": 1, "source": "relative",... | 8 |
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