id stringlengths 14 91 | family stringclasses 11
values | origin stringclasses 3
values | held_out bool 1
class | state stringlengths 103 335k | reference_date stringclasses 600
values | fields stringlengths 114 30.7k | gold stringlengths 78 50.2k | n_fields int64 1 111 |
|---|---|---|---|---|---|---|---|---|
claim_email-train-00358 | claim_email | constructed | false | Hello,
I'm writing about order ORD-1338325, which I placed on 2027-01-17. It was delivered last Friday, but when I opened the box the floor mirror had a bent leg.
I paid 33.98 USD in total. I have been a customer for a few years and this is the first time something like this has happened.
Thanks,
Ines Ivanova | 2027-02-07 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "days_since_delivery": {"name": ... | {"amount_paid": {"value": 33.98, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 2, "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["floor mirror"], "source": "span", "alts": [], "spans": ... | 7 |
claim_email-train-00359 | claim_email | constructed | false | Hello,
I'm writing about order #1708474, which I placed on November 30, 2026. It arrived on December 7, 2026, but when I opened the box the espresso grinder had a shattered glass.
The item cost USD 160.41 plus 16.04 USD tax. (This is not the same as my earlier order #6835367, which was fine.) The tracking number was ... | 2026-12-07 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "order_ref": {"name": ... | {"amount_paid": {"value": 176.45, "source": "computed", "alts": [], "spans": []}, "delivery_date": {"value": "2026-12-07", "source": "normalised", "alts": [], "spans": []}, "order_ref": {"value": "#1708474", "source": "span", "alts": [], "spans": [[32, 40]]}, "sender": {"value": "Tomas Schmidt", "source": "span", "alts... | 7 |
claim_email-train-00360 | claim_email | constructed | false | Hi there,
I'm writing about order No. 0949746 (ordered 01/30/2027. It arrived on 02/18/2027, but when I opened the box the leather office chair and the wool throw blanket were damaged (chipped rim).
I paid USD 28.81 in total. (This is not the same as my earlier order #3321934, which was fine.) The tracking number was... | 2027-02-22 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "refund_amou... | {"days_since_arrival": {"value": 4, "source": "computed", "alts": [], "spans": []}, "tracking_id": {"value": "1Z6H5UC7LA2PU6", "source": "span", "alts": [], "spans": [[321, 335]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "order_id": {"value": "No. 0949746", "source": "span", "alts":... | 8 |
claim_email-train-00361 | claim_email | constructed | false | Hello,
I'm writing about order No. 6584756, which I placed on Thu, Aug 13, 2026. It arrived on 30 Aug 2026, but when I opened the box the floor mirror had a cracked base.
I paid USD 244.86 in total. The tracking number was 1Z9TJJVUJDVE76. Please let me know if you need anything else from me.
Regards,
Nadia Tanaka
I... | 2026-08-31 | {"total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "delivery_date": {"name": "deliver... | {"total_charged": {"value": 244.86, "source": "span", "alts": [], "spans": []}, "sender": {"value": "Nadia Tanaka", "source": "span", "alts": [], "spans": [[305, 317]]}, "delivery_date": {"value": "2026-08-30", "source": "normalised", "alts": [], "spans": []}, "days_since_arrival": {"value": 1, "source": "computed", "a... | 8 |
claim_email-train-00362 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 3289126, which I placed on 25 Feb 2027. It arrived on 7 March 2027, but when I opened the box the stainless kettle and the linen curtains were damaged (water damage on the box).
The item cost 404.09 USD plus $40.41 tax. I have been a customer for a few years and thi... | 2027-03-11 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "instruction... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "order_id": {"value": "No. 3289126", "source": "span", "alts": [], "spans": [[49, 60]]}, "customer_name": {"value": "Nadia Costa", "source": "span", "alts": [], "spans": [[384, 395]]}, "damaged_items": {"value": ["stainless kettle", "linen curt... | 8 |
claim_email-train-00363 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-3932231, which I placed on 2026-10-31. It was delivered last Wednesday, but when I opened the box the standing desk frame had a cracked base.
I paid 359.15 USD in total. (This is not the same as my earlier order #3472799, which was fine.) The tracking number was 1ZS... | 2026-11-20 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "days_since_delivery": {"name": ... | {"amount_paid": {"value": 359.15, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": "1ZSGRRKFD2P3WJ", "source": "span", "alts": [], "spans": [[317, 331]]}, "days_since_delivery": {"value": 2, "source": "relative", "alts": [], "spans": []}, "delivery_date": {"value": "2026-11-18", "source": "relative"... | 8 |
claim_email-train-00364 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-4480149, which I placed on 2027-03-24. It arrived on April 3, 2027, but when I opened the box the linen curtains had a shattered glass.
I paid USD 20.33 in total. The tracking number was 1Z5X4K6RS8K34T. Thanks in advance for your help with this.
Best,
Amara Larsen | 2027-04-07 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "total_charged": {"name": "total_charged", "type": "number",... | {"order_number": {"value": "ORD-4480149", "source": "span", "alts": [], "spans": [[49, 60]]}, "damage": {"value": ["linen curtains"], "source": "span", "alts": [], "spans": [[151, 165]]}, "total_charged": {"value": 20.33, "source": "span", "alts": [], "spans": []}, "tracking_number": {"value": "1Z5X4K6RS8K34T", "source... | 8 |
claim_email-train-00365 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #1180843 (ordered 29 September 2026. It was delivered on Wednesday, but when I opened the box the leather office chair had a dented lid.
The item cost USD 166.46 plus USD 13.73 tax. (This is not the same as my earlier order #7278473, which was fine.) Please let me know ... | 2026-10-19 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund ... | {"damage": {"value": ["leather office chair"], "source": "span", "alts": [], "spans": [[147, 167]]}, "sender": {"value": "Jonas Larsen", "source": "span", "alts": [], "spans": [[364, 376]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 5, "source": "relati... | 8 |
claim_email-train-00366 | claim_email | constructed | false | Hello,
I'm writing about order ORD-1628337 (ordered Mon, Apr 20, 2026. It was delivered today, but when I opened the box the walnut side table had a missing screws.
I paid USD 423.25 in total. (This is not the same as my earlier order #5530863, which was fine.) Please let me know if you need anything else from me.
B... | 2026-04-29 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "o... | {"days_since_arrival": {"value": 0, "source": "relative", "alts": [], "spans": []}, "delivery_date": {"value": "2026-04-29", "source": "relative", "alts": [], "spans": []}, "order_ref": {"value": "ORD-1628337", "source": "span", "alts": [], "spans": [[32, 43]]}, "tracking_id": {"value": null, "source": "span", "alts": ... | 7 |
claim_email-train-00367 | claim_email | constructed | false | Hello,
I'm writing about order ORD-6597700 (ordered December 23, 2025. It arrived on Sat, Jan 10, 2026, but when I opened the box the linen curtains had a bent leg.
The item cost $213.69 plus 21.37 USD tax. (This is not the same as my earlier order #1484396, which was fine.) Please let me know if you need anything el... | 2026-01-14 | {"days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "damage": {"... | {"days_since_delivery": {"value": 4, "source": "computed", "alts": [], "spans": []}, "customer_name": {"value": "Elena Ivanova", "source": "span", "alts": [], "spans": [[341, 354]]}, "damage": {"value": ["linen curtains"], "source": "span", "alts": [], "spans": [[135, 149]]}, "tracking_id": {"value": null, "source": "s... | 8 |
claim_email-train-00368 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-6468902 (ordered 3 Oct 2026. It was delivered on Sunday, but when I opened the box the linen curtains had a dented lid.
The item cost $63.15 plus USD 3.16 tax. Thanks in advance for your help with this.
Best,
Maya Ito | 2026-10-28 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "inst... | {"tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "order_ref": {"value": "ORD-6468902", "source": "span", "alts": [], "spans": [[49, 60]]}, "amount_paid": {"value": 66.31, "source": "computed", "alts": [], "spans": []}, "damaged_items": {"value": ["linen curtains"], "source": "span", "alts... | 7 |
claim_email-train-00369 | claim_email | constructed | false | Hello,
I'm writing about order No. 5922779 (ordered January 16, 2026. It arrived on 26 Jan 2026, but when I opened the box the wool throw blanket had a chipped rim.
I paid USD 234.82 in total. (This is not the same as my earlier order #7336359, which was fine.) The tracking number was 1Z7MDSUFKDMV82. Thanks in advanc... | 2026-01-26 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "order_id": {"name": "ord... | {"days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "sender": {"value": "Yusuf Kowalski", "source": "span", "alts": [], "spans": [[356, 370]]}, "order_id": {"value": "No. 5922779", "source": "span", "alts": [], "spans": [[32, 43]]}, "amount_paid": {"value": 234.82, "source": "span", "alt... | 8 |
claim_email-train-00370 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-5769134, which I placed on 2026-10-16. It was delivered yesterday, but when I opened the box the walnut side table and the bamboo shelf were damaged (shattered glass).
I paid USD 244.73 in total. (This is not the same as my earlier order #6046062, which was fine.) I... | 2026-11-07 | {"customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "instructions": "The f... | {"customer_name": {"value": "Ethan Nguyen", "source": "span", "alts": [], "spans": [[428, 440]]}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "payment_total": {"value": 244.73, "source": "span", "alts": [], "spans": []}, "order_ref": {"value": "ORD-5769134", "source": "span", "alts": [], ... | 7 |
claim_email-train-00371 | claim_email | constructed | false | Hi there,
I'm writing about order #2176035 (ordered Mon, Jun 14, 2027. It was delivered yesterday, but when I opened the box the glass vase and the cast iron skillet were damaged (scratched top).
I paid USD 35.16 in total. (This is not the same as my earlier order #1889598, which was fine.) Please let me know if you ... | 2027-06-30 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipme... | {"sender": {"value": "Priya Mensah", "source": "span", "alts": [], "spans": [[355, 367]]}, "delivery_date": {"value": "2027-06-29", "source": "relative", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 1, "source": "relative", "alt... | 8 |
claim_email-train-00372 | claim_email | constructed | false | Hello,
I'm writing about order ORD-9618744 (ordered 2027-05-16. It arrived on 2027-05-22, but when I opened the box the linen curtains had a chipped rim.
The item cost 68.40 USD plus 4.79 USD tax. I have been a customer for a few years and this is the first time something like this has happened.
Best,
Mateo Patel | 2027-05-23 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "instructions": "The full ... | {"sender": {"value": "Mateo Patel", "source": "span", "alts": [], "spans": [[306, 317]]}, "order_ref": {"value": "ORD-9618744", "source": "span", "alts": [], "spans": [[32, 43]]}, "payment_total": {"value": 73.19, "source": "computed", "alts": [], "spans": []}, "delivery_date": {"value": "2027-05-22", "source": "normal... | 8 |
claim_email-train-00373 | claim_email | constructed | false | Previous correspondence:
On 28 Mar 2027 you asked about invoice INV3923704, which was paid in full ($647.32). Reference CS-4CPHM4 was closed on July 2, 2027.
-----Original message-----
From: support@summit.com
Sent: 2026-11-06
Thanks for reaching out about order #5659983. We have issued a refund of $252.66. Your case... | 2027-08-23 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "o... | {"days_since_arrival": {"value": 1, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2027-08-22", "source": "normalised", "alts": [], "spans": []}, "order_ref": {"value": "No. 8847799", "source": "span", "alts": [], "spans": [[9124, 9135]]}, "customer_name": {"value": "Felix Fischer", "source"... | 7 |
claim_email-train-00374 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-0442207, which I placed on May 9, 2026. It arrived on May 18, 2026, but when I opened the box the standing desk frame had a bent leg.
The item cost USD 195.88 plus 9.79 USD tax. Thanks in advance for your help with this.
Regards,
Kenji Haddad | 2026-05-22 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options... | {"amount_paid": {"value": 205.67, "source": "computed", "alts": [], "spans": []}, "days_since_delivery": {"value": 4, "source": "computed", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-05-18", "source": "normalised", "alts": [], "... | 8 |
claim_email-train-00375 | claim_email | constructed | false | Hello,
I'm writing about order ORD-1470021 (ordered 2026-06-26. It was delivered on Thursday, but when I opened the box the cast iron skillet and the standing desk frame were damaged (cracked base).
The item cost $193.60 plus 9.68 USD tax. (This is not the same as my earlier order #5326406, which was fine.) The track... | 2026-07-20 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "damag... | {"delivery_date": {"value": "2026-07-16", "source": "relative", "alts": [], "spans": []}, "days_since_delivery": {"value": 4, "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["cast iron skillet", "standing desk frame"], "source": "span", "alts": [], "spans": [[125, 142], [151, 170]]}, "total_... | 7 |
claim_email-train-00376 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-6347275, which I placed on February 11, 2027. It arrived on February 22, 2027, but when I opened the box the wool throw blanket and the bluetooth speaker were damaged (water damage on the box).
I paid $196.78 in total. (This is not the same as my earlier order #9980268, which was... | 2027-02-22 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wr... | {"damaged_items": {"value": ["wool throw blanket", "bluetooth speaker"], "source": "span", "alts": [], "spans": [[148, 166], [175, 192]]}, "tracking_id": {"value": "1Z9ME5TEVJH3S9", "source": "span", "alts": [], "spans": [[352, 366]]}, "sender": {"value": "Felix Murphy", "source": "span", "alts": [], "spans": [[429, 44... | 7 |
claim_email-train-00377 | claim_email | constructed | false | -----Original message-----
From: support@greenfield.com
Sent: December 4, 2025
Thanks for reaching out about order #3093636. We have issued a refund of $638.48. Your case number is CS-6J59JU. If anything else comes up, reply to this email.
Terms and conditions. All amounts are in US dollars unless stated otherwise. C... | 2026-01-18 | {"order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "return_label": {"name": "return_label", "type": "text", "instructi... | {"order_id": {"value": "#5236198", "source": "span", "alts": [], "spans": [[4247, 4255]]}, "customer_name": {"value": "Amara Rossi", "source": "span", "alts": [], "spans": [[4585, 4596]]}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts"... | 8 |
claim_email-train-00378 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-9976058 (ordered 10 Jun 2026. It arrived on 26 June 2026, but when I opened the box the bamboo shelf and the oak picture frame were damaged (broken handle).
The item cost 101.15 USD plus $8.34 tax. The tracking number was 1ZEDSYLFNSNKYK. I have been a customer for a... | 2026-06-28 | {"total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference d... | {"total_charged": {"value": 109.49, "source": "computed", "alts": [], "spans": []}, "days_since_arrival": {"value": 2, "source": "computed", "alts": [], "spans": []}, "order_ref": {"value": "ORD-9976058", "source": "span", "alts": [], "spans": [[49, 60]]}, "damaged_items": {"value": ["bamboo shelf", "oak picture frame"... | 8 |
claim_email-train-00379 | claim_email | constructed | false | Hello,
I'm writing about order ORD-4589793, which I placed on 4 Feb 2027. It arrived on Sat, Feb 13, 2027, but when I opened the box the cast iron skillet, the linen curtains and the bamboo shelf were damaged (bent leg).
The item cost $254.27 plus 17.80 USD tax. Please let me know if you need anything else from me.
... | 2027-02-13 | {"order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "days_since_arri... | {"order_id": {"value": "ORD-4589793", "source": "span", "alts": [], "spans": [[32, 43]]}, "amount_paid": {"value": 272.07, "source": "computed", "alts": [], "spans": []}, "days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "... | 8 |
claim_email-train-00380 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #8616530 (ordered August 11, 2026. It arrived on 21 August 2026, but when I opened the box the marble coaster set and the stainless kettle were damaged (water damage on the box).
I paid 186.18 USD in total. (This is not the same as my earlier order #6235228, which was f... | 2026-08-25 | {"payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "... | {"payment_total": {"value": 186.18, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 4, "source": "computed", "alts": [], "spans": []}, "sender": {"value": "Zara Costa", "source": "span", "alts": [], "spans": [[376, 386]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans... | 8 |
claim_email-train-00381 | claim_email | constructed | false | Hello,
I'm writing about order #0686292, which I placed on 07/20/2027. It was delivered last Monday, but when I opened the box the ceramic table lamp had a torn fabric.
The item cost $26.42 plus USD 2.18 tax. (This is not the same as my earlier order #5191666, which was fine.) I have been a customer for a few years a... | 2027-08-04 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which it... | {"sender": {"value": "Maya Moreau", "source": "span", "alts": [], "spans": [[387, 398]]}, "order_id": {"value": "#0686292", "source": "span", "alts": [], "spans": [[32, 40]]}, "damaged_items": {"value": ["ceramic table lamp"], "source": "span", "alts": [], "spans": [[132, 150]]}, "total_charged": {"value": 28.6, "sourc... | 8 |
claim_email-train-00382 | claim_email | constructed | false | Previous correspondence:
On Mon, Sep 7, 2026 you asked about invoice INV4268362, which was paid in full ($516.33). Reference CS-S358D8 was closed on 27 September 2026.
-----Original message-----
From: support@bluepeak.com
Sent: 9 Jan 2026
Thanks for reaching out about order #5986516. We have issued a refund of $39.61... | 2026-11-12 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "order_ref":... | {"tracking_id": {"value": "1ZBN3YTQM259JB", "source": "span", "alts": [], "spans": [[4292, 4306]]}, "days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "order_ref": {"value": "#3865968", "source": "span", "alts": [], "spans": [[4106, 4114]]}, "sender": {"value": "Lena Kowalski", "source":... | 8 |
claim_email-train-00383 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 5839508, which I placed on 29 Apr 2026. It arrived on 2026-05-20, but when I opened the box the linen curtains, the floor mirror and the espresso grinder were damaged (scratched top).
I paid USD 142.57 in total. (This is not the same as my earlier order #3995534, wh... | 2026-05-20 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "tracking_id": {"name": "tracki... | {"amount_paid": {"value": 142.57, "source": "span", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-05-20", "source": "normalised", "alts": [], "spans": []}, ... | 8 |
claim_email-train-00384 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 5314858 (ordered 06/18/2027. It arrived on 2027-06-23, but when I opened the box the oak picture frame had a chipped rim.
I paid 145.63 USD in total. The tracking number was 1Z8S3TPLW59B5W. Please let me know if you need anything else from me.
Best,
Amara Novak | 2027-06-26 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "payment_total": {"name": "payment_total", "type": "number", "instructions": ... | {"delivered_on": {"value": "2027-06-23", "source": "normalised", "alts": [], "spans": []}, "tracking_id": {"value": "1Z8S3TPLW59B5W", "source": "span", "alts": [], "spans": [[228, 242]]}, "payment_total": {"value": 145.63, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["oak picture frame"], "so... | 8 |
claim_email-train-00385 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #3861432 (ordered 2026-06-15. It was delivered last Wednesday, but when I opened the box the standing desk frame had a shattered glass.
The item cost $221.54 plus 15.51 USD tax. Please let me know if you need anything else from me.
Regards,
Kenji Moreau | 2026-06-21 | {"order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, ... | {"order_id": {"value": "#3861432", "source": "span", "alts": [], "spans": [[49, 57]]}, "days_since_delivery": {"value": 4, "source": "relative", "alts": [], "spans": []}, "sender": {"value": "Kenji Moreau", "source": "span", "alts": [], "spans": [[292, 304]]}, "refund_amount": {"value": null, "source": "span", "alts": ... | 8 |
claim_email-train-00386 | claim_email | constructed | false | Hello,
I'm writing about order #6647220, which I placed on October 18, 2026. It arrived on November 9, 2026, but when I opened the box the espresso grinder had a cracked base.
The item cost $416.90 plus 29.18 USD tax. (This is not the same as my earlier order #9747930, which was fine.) Please let me know if you need ... | 2026-11-12 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damag... | {"sender": {"value": "Lena Kowalski", "source": "span", "alts": [], "spans": [[350, 363]]}, "delivered_on": {"value": "2026-11-09", "source": "normalised", "alts": [], "spans": []}, "damage": {"value": ["espresso grinder"], "source": "span", "alts": [], "spans": [[140, 156]]}, "tracking_id": {"value": null, "source": "... | 7 |
claim_email-train-00387 | claim_email | constructed | false | Hello,
I'm writing about order #3363148 (ordered November 20, 2026. It was delivered last Monday, but when I opened the box the floor mirror had a cracked base.
The item cost 247.54 USD plus $24.75 tax. Please let me know if you need anything else from me.
Thanks,
Nadia Reyes | 2026-12-09 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which ord... | {"delivery_date": {"value": "2026-12-07", "source": "relative", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "order_ref": {"value": "#3363148", "source": "span", "alts": [], "spans": [[32, 40]]}, "days_since_arrival": {"value": 2, "source": "relative", "alts": [],... | 7 |
claim_email-train-00388 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 4150763, which I placed on 2 September 2026. It arrived on 17 Sep 2026, but when I opened the box the standing desk frame had a missing screws.
I paid 429.05 USD in total. (This is not the same as my earlier order #4025760, which was fine.) Thanks in advance for you... | 2026-09-18 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order numbe... | {"damaged_items": {"value": ["standing desk frame"], "source": "span", "alts": [], "spans": [[155, 174]]}, "sender": {"value": "Ines Kowalski", "source": "span", "alts": [], "spans": [[345, 358]]}, "order_id": {"value": "No. 4150763", "source": "span", "alts": [], "spans": [[49, 60]]}, "total_charged": {"value": 429.05... | 8 |
claim_email-train-00389 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-0123371 (ordered 01/14/2027. It arrived on January 19, 2027, but when I opened the box the ceramic table lamp had a torn fabric.
The item cost USD 203.40 plus USD 16.78 tax. (This is not the same as my earlier order #9765190, which was fine.) The tracking number was... | 2027-01-22 | {"order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "ins... | {"order_id": {"value": "ORD-0123371", "source": "span", "alts": [], "spans": [[49, 60]]}, "delivered_on": {"value": "2027-01-19", "source": "normalised", "alts": [], "spans": []}, "amount_paid": {"value": 220.18, "source": "computed", "alts": [], "spans": []}, "damaged_items": {"value": ["ceramic table lamp"], "source"... | 8 |
claim_email-train-00390 | claim_email | constructed | false | Previous correspondence:
On 2026-09-28 you asked about invoice INV4128238, which was paid in full ($570.83). Reference CS-MM2G59 was closed on 1 February 2027.
Previous correspondence:
On 12/29/2026 you asked about invoice INV8959587, which was paid in full ($822.26). Reference CS-LBK2YT was closed on 9 Aug 2026.
---... | 2027-08-20 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "... | {"days_since_arrival": {"value": 4, "source": "relative", "alts": [], "spans": []}, "damage": {"value": ["leather office chair"], "source": "span", "alts": [], "spans": [[1755, 1775]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": ... | 8 |
claim_email-train-00391 | claim_email | constructed | false | Hello,
I'm writing about order #9868432 (ordered March 17, 2026. It arrived on 3 Apr 2026, but when I opened the box the wool throw blanket and the cast iron skillet were damaged (missing screws).
The item cost USD 205.93 plus $10.30 tax. (This is not the same as my earlier order #1937404, which was fine.) I have bee... | 2026-04-06 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "... | {"days_since_arrival": {"value": 3, "source": "computed", "alts": [], "spans": []}, "damage": {"value": ["wool throw blanket", "cast iron skillet"], "source": "span", "alts": [], "spans": [[122, 140], [149, 166]]}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "amount_paid": {"value": 216.2... | 8 |
claim_email-train-00392 | claim_email | constructed | false | Hi there,
I'm writing about order No. 1046549, which I placed on 12 February 2026. It arrived on Sat, Feb 14, 2026, but when I opened the box the cast iron skillet had a bent leg.
The item cost $279.44 plus USD 27.94 tax. The tracking number was 1ZW7S8VN6QDMSJ. Please let me know if you need anything else from me.
T... | 2026-02-18 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date",... | {"damaged_items": {"value": ["cast iron skillet"], "source": "span", "alts": [], "spans": [[147, 164]]}, "tracking_number": {"value": "1ZW7S8VN6QDMSJ", "source": "span", "alts": [], "spans": [[248, 262]]}, "delivered_on": {"value": "2026-02-14", "source": "normalised", "alts": [], "spans": []}, "total_charged": {"value... | 7 |
claim_email-train-00393 | claim_email | constructed | false | Hi there,
I'm writing about order No. 1648484 (ordered August 10, 2027. It was delivered on Thursday, but when I opened the box the ceramic table lamp had a broken handle.
The item cost 367.80 USD plus 18.39 USD tax. Thanks in advance for your help with this.
Best,
Diego Okafor | 2027-08-17 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel t... | {"sender": {"value": "Diego Okafor", "source": "span", "alts": [], "spans": [[269, 281]]}, "order_id": {"value": "No. 1648484", "source": "span", "alts": [], "spans": [[35, 46]]}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2027-08-12", "source": "relative", "a... | 7 |
claim_email-train-00394 | claim_email | constructed | false | Internal notes (do not forward): account reviewed on 2025-04-14; earlier balance $333.01; ticket CS-LQZZSR; next review scheduled for July 6, 2025. Contact Lena Mensah with questions.
Previous correspondence:
On 28 May 2025 you asked about invoice INV7665044, which was paid in full ($707.49). Reference CS-WELXTZ was c... | 2026-02-27 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals... | {"days_since_arrival": {"value": 4, "source": "relative", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "amount_paid": {"value": 425.78, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2026-02-23", "source": "relative", "alts": [], "spa... | 8 |
claim_email-train-00395 | claim_email | constructed | false | Hello,
I'm writing about order No. 5406776, which I placed on 1 June 2026. It arrived on June 20, 2026, but when I opened the box the leather office chair had a cracked base.
The item cost USD 385.61 plus $19.28 tax. I have been a customer for a few years and this is the first time something like this has happened.
... | 2026-06-24 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "total_charged": {"name": "total_charged", "type... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["leather office chair"], "source": "span", "alts": [], "spans": [[135, 155]]}, "total_charged": {"value": 404.89, "source": "computed", "alts": [], "spans": []}, "order_number": {"value": "No. 5406776", "source": "... | 8 |
claim_email-train-00396 | claim_email | constructed | false | Hi there,
I'm writing about order No. 1795668 (ordered Tue, Jun 22, 2027. It was delivered yesterday, but when I opened the box the leather office chair had a shattered glass.
I paid USD 287.57 in total. (This is not the same as my earlier order #3056539, which was fine.) Please let me know if you need anything else ... | 2027-07-13 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": ... | {"delivery_date": {"value": "2027-07-12", "source": "relative", "alts": [], "spans": []}, "customer_name": {"value": "Noah Schmidt", "source": "span", "alts": [], "spans": [[339, 351]]}, "order_number": {"value": "No. 1795668", "source": "span", "alts": [], "spans": [[35, 46]]}, "amount_paid": {"value": 287.57, "source... | 8 |
claim_email-train-00397 | claim_email | constructed | false | Hello,
I'm writing about order #6890809 (ordered 30 April 2026. It was delivered yesterday, but when I opened the box the oak picture frame, the marble coaster set and the linen curtains were damaged (scratched top).
I paid $181.26 in total. (This is not the same as my earlier order #9697213, which was fine.) The tra... | 2026-05-09 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "track... | {"delivered_on": {"value": "2026-05-08", "source": "relative", "alts": [], "spans": []}, "days_since_delivery": {"value": 1, "source": "relative", "alts": [], "spans": []}, "tracking_id": {"value": "1ZMXF2SRAZ6LM7", "source": "span", "alts": [], "spans": [[337, 351]]}, "order_id": {"value": "#6890809", "source": "span"... | 8 |
claim_email-train-00398 | claim_email | constructed | false | Hi there,
I'm writing about order #6787518 (ordered 05/14/2026. It arrived on 24 May 2026, but when I opened the box the wool throw blanket had a chipped rim.
I paid USD 69.91 in total. I have been a customer for a few years and this is the first time something like this has happened.
Best,
Diego Ivanova | 2026-05-27 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "order_ref": {"value": "#6787518", "source": "span", "alts": [], "spans": [[35, 43]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-05-24", "source": "normalised", "alts": [], "sp... | 8 |
claim_email-train-00399 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #8332666, which I placed on Fri, May 28, 2027. It arrived on June 10, 2027, but when I opened the box the linen curtains had a chipped rim.
The item cost $148.05 plus 7.40 USD tax. (This is not the same as my earlier order #1315096, which was fine.) Please let me know i... | 2027-06-14 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was... | {"sender": {"value": "Diego Becker", "source": "span", "alts": [], "spans": [[364, 376]]}, "delivery_date": {"value": "2027-06-10", "source": "normalised", "alts": [], "spans": []}, "total_charged": {"value": 155.45, "source": "computed", "alts": [], "spans": []}, "damaged_items": {"value": ["linen curtains"], "source"... | 8 |
claim_email-train-00400 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #2387024, which I placed on 28 May 2026. It was delivered today, but when I opened the box the marble coaster set had a scratched top.
The item cost 298.73 USD plus 24.65 USD tax. (This is not the same as my earlier order #6746260, which was fine.) The tracking number w... | 2026-06-13 | {"total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference d... | {"total_charged": {"value": 323.38, "source": "computed", "alts": [], "spans": []}, "days_since_arrival": {"value": 0, "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["marble coaster set"], "source": "span", "alts": [], "spans": [[144, 162]]}, "sender": {"value": "Elena Mensah", "source": "s... | 7 |
claim_email-train-00401 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-4328732, which I placed on April 1, 2026. It was delivered on Saturday, but when I opened the box the glass vase had a cracked base.
The item cost 392.07 USD plus $27.44 tax. (This is not the same as my earlier order #5660155, which was fine.) The tracking number wa... | 2026-04-07 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "Th... | {"damage": {"value": ["glass vase"], "source": "span", "alts": [], "spans": [[155, 165]]}, "tracking_id": {"value": "1ZF8ADWJAS4ERQ", "source": "span", "alts": [], "spans": [[322, 336]]}, "delivered_on": {"value": "2026-04-04", "source": "relative", "alts": [], "spans": []}, "return_label": {"value": null, "source": "s... | 8 |
claim_email-train-00402 | claim_email | constructed | false | Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may incur a fee of 1.5% per month. This notice was generated on March 9, 2025 under policy CS-HLCTCP. Retain a copy for your records.
Previous correspondence:
On Wed, Aug 13, 2025 you ask... | 2026-02-23 | {"days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "ord... | {"days_since_delivery": {"value": 2, "source": "relative", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "No. 4347106", "source": "span", "alts": [], "spans": [[1759, 1770]]}, "amount_paid": {"value": 218.18, "source": "span", "alts": ... | 7 |
claim_email-train-00403 | claim_email | constructed | false | Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may incur a fee of 1.5% per month. This notice was generated on Fri, Aug 8, 2025 under policy CS-85ZX57. Retain a copy for your records.
Internal notes (do not forward): account reviewed ... | 2026-04-03 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructi... | {"delivery_date": {"value": "2026-04-02", "source": "relative", "alts": [], "spans": []}, "customer_name": {"value": "Diego Ito", "source": "span", "alts": [], "spans": [[1856, 1865]]}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["leather office chair"], "s... | 8 |
claim_email-train-00404 | claim_email | constructed | false | Hi there,
I'm writing about order #5158813 (ordered 1 Aug 2026. It was delivered last Friday, but when I opened the box the leather office chair had a chipped rim.
I paid $125.74 in total. The tracking number was 1ZQ9AJW2D9G7QD. I have been a customer for a few years and this is the first time something like this has... | 2026-08-23 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival",... | {"damaged_items": {"value": ["leather office chair"], "source": "span", "alts": [], "spans": [[125, 145]]}, "order_id": {"value": "#5158813", "source": "span", "alts": [], "spans": [[35, 43]]}, "days_since_arrival": {"value": 2, "source": "relative", "alts": [], "spans": []}, "delivered_on": {"value": "2026-08-21", "so... | 7 |
claim_email-train-00405 | claim_email | constructed | false | -----Original message-----
From: support@meridian.com
Sent: August 11, 2025
Thanks for reaching out about order #2758029. We have issued a refund of $285.31. Your case number is CS-NJTME6. If anything else comes up, reply to this email.
Previous correspondence:
On Sun, Jul 13, 2025 you asked about invoice INV2450907,... | 2026-07-11 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "customer_name": {"name": "customer_name", "type": "text"... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-07-09", "source": "normalised", "alts": [], "spans": []}, "customer_name": {"value": "Olivia Ito", "source": "span", "alts": [], "spans": [[4467, 4477]]}, "days_since_arrival": {"value": 2, "source": "computed... | 8 |
claim_email-train-00406 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #5592727, which I placed on October 18, 2026. It arrived on 2026-11-01, but when I opened the box the wool throw blanket and the floor mirror were damaged (missing screws).
I paid 317.00 USD in total. The tracking number was 1ZQ4T6WMER5T4Y. I have been a customer for a ... | 2026-11-04 | {"order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", ... | {"order_id": {"value": "#5592727", "source": "span", "alts": [], "spans": [[49, 57]]}, "tracking_number": {"value": "1ZQ4T6WMER5T4Y", "source": "span", "alts": [], "spans": [[275, 289]]}, "delivery_date": {"value": "2026-11-01", "source": "normalised", "alts": [], "spans": []}, "days_since_arrival": {"value": 3, "sourc... | 8 |
claim_email-train-00407 | claim_email | constructed | false | Hi there,
I'm writing about order #0555102 (ordered May 4, 2027. It was delivered last Thursday, but when I opened the box the walnut side table, the wool throw blanket and the standing desk frame were damaged (missing screws).
The item cost USD 132.48 plus $10.93 tax. The tracking number was 1ZF9TKFZZA92UP. Please l... | 2027-05-23 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": ... | {"delivered_on": {"value": "2027-05-20", "source": "relative", "alts": [], "spans": []}, "order_id": {"value": "#0555102", "source": "span", "alts": [], "spans": [[35, 43]]}, "days_since_arrival": {"value": 3, "source": "relative", "alts": [], "spans": []}, "tracking_number": {"value": "1ZF9TKFZZA92UP", "source": "span... | 7 |
claim_email-train-00408 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-0566348 (ordered 10 Jun 2026. It arrived on June 22, 2026, but when I opened the box the marble coaster set had a bent leg.
I paid 21.52 USD in total. Please let me know if you need anything else from me.
Thanks,
Sofia Schmidt | 2026-06-22 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "delivered_on": {"value": "2026-06-22", "source": "normalised", "alts": [], "spans": []}, "amount_paid": {"value": 21.52, "source": "span", "alts": [], "spans": []}, "sender": {"value": "Sofia Schmidt", "source": "span", "alts": [], "spans": [[... | 8 |
claim_email-train-00409 | claim_email | constructed | false | Hi there,
I'm writing about order #7378105 (ordered Sun, Jan 17, 2027. It was delivered today, but when I opened the box the linen curtains had a chipped rim.
I paid USD 296.22 in total. (This is not the same as my earlier order #1430501, which was fine.) Please let me know if you need anything else from me.
Regards... | 2027-01-31 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "damage": {"name": "damage", "t... | {"amount_paid": {"value": 296.22, "source": "span", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["linen curtains"], "source": "span", "alts": [], "spans": [[126, 140]]}, "order_id": {"value": "#7378105", "source": "span", "alts": [], "spans":... | 8 |
claim_email-train-00410 | claim_email | constructed | false | Hello,
I'm writing about order ORD-0066537 (ordered 3 Aug 2026. It arrived on Wed, Aug 12, 2026, but when I opened the box the bamboo shelf had a bent leg.
I paid $187.04 in total. I have been a customer for a few years and this is the first time something like this has happened.
Best,
Hana Okafor | 2026-08-12 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "i... | {"delivery_date": {"value": "2026-08-12", "source": "normalised", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 0, "source": "computed", "alts": [], "spans": []}, "order_ref": {"value": "ORD-0066537", "source": "span", "alts": [], "... | 8 |
claim_email-train-00411 | claim_email | constructed | false | Hello,
I'm writing about order ORD-5120297, which I placed on 7 February 2027. It arrived on 21 February 2027, but when I opened the box the oak picture frame had a missing screws.
I paid USD 373.34 in total. (This is not the same as my earlier order #5978003, which was fine.) The tracking number was 1ZXPAYNEHNJ6MM. ... | 2027-02-23 | {"total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference d... | {"total_charged": {"value": 373.34, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 2, "source": "computed", "alts": [], "spans": []}, "order_ref": {"value": "ORD-5120297", "source": "span", "alts": [], "spans": [[32, 43]]}, "delivery_date": {"value": "2027-02-21", "source": "normalised", "a... | 8 |
claim_email-train-00412 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-1168417, which I placed on 10 Sep 2026. It arrived on 18 Sep 2026, but when I opened the box the standing desk frame, the cast iron skillet and the glass vase were damaged (dented lid).
The item cost $188.96 plus $18.90 tax. (This is not the same as my earlier order #5979094, whi... | 2026-09-23 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote... | {"order_number": {"value": "ORD-1168417", "source": "span", "alts": [], "spans": [[35, 46]]}, "tracking_id": {"value": "1ZNVRD7BT8YZVW", "source": "span", "alts": [], "spans": [[358, 372]]}, "sender": {"value": "Hana Murphy", "source": "span", "alts": [], "spans": [[424, 435]]}, "delivery_date": {"value": "2026-09-18",... | 8 |
claim_email-train-00413 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #1211284 (ordered 2027-05-24. It was delivered last Tuesday, but when I opened the box the bluetooth speaker had a bent leg.
I paid $275.75 in total. The tracking number was 1ZB2D4N2UQAZGQ. Please let me know if you need anything else from me.
Thanks,
Amara Garcia | 2027-06-06 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "tracking_number": {"name": "tracking_number", "type": "text", "ins... | {"damaged_items": {"value": ["bluetooth speaker"], "source": "span", "alts": [], "spans": [[140, 157]]}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "tracking_number": {"value": "1ZB2D4N2UQAZGQ", "source": "span", "alts": [], "spans": [[224, 238]]}, "delivered_on": {"value": "2027-06-01"... | 8 |
claim_email-train-00414 | claim_email | constructed | false | Hello,
I'm writing about order ORD-8941657 (ordered 22 Jul 2026. It was delivered last Wednesday, but when I opened the box the marble coaster set had a missing screws.
I paid 67.45 USD in total. Thanks in advance for your help with this.
Thanks,
Tomas Patel | 2026-08-09 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "damaged_items": {"nam... | {"amount_paid": {"value": 67.45, "source": "span", "alts": [], "spans": []}, "delivered_on": {"value": "2026-08-05", "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["marble coaster set"], "source": "span", "alts": [], "spans": [[129, 147]]}, "tracking_id": {"value": null, "source": "span", "... | 7 |
claim_email-train-00415 | claim_email | constructed | false | Hello,
I'm writing about order #3251886, which I placed on 17 March 2026. It was delivered today, but when I opened the box the ceramic table lamp had a scratched top.
I paid $344.67 in total. Thanks in advance for your help with this.
Thanks,
Chloe Reyes | 2026-03-23 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "order_number": {"name... | {"amount_paid": {"value": 344.67, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-03-23", "source": "relative", "alts": [], "spans": []}, "order_number": {"value": "#3251886", "source": "span", "alts": [], "spans": [[32, 40]]}, "tracking_id": {"value": null, "source": "span", "alts": [], "s... | 8 |
claim_email-train-00416 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #9317252, which I placed on 08/23/2026. It arrived on 2026-09-17, but when I opened the box the ceramic table lamp, the floor mirror and the glass vase were damaged (water damage on the box).
The item cost $153.97 plus USD 7.70 tax. I have been a customer for a few year... | 2026-09-17 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": t... | {"damaged_items": {"value": ["ceramic table lamp", "floor mirror", "glass vase"], "source": "span", "alts": [], "spans": [[145, 163], [169, 181], [190, 200]]}, "days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "customer_name": {"value": "Yusuf Reyes", "source": "span", "alts": [], "span... | 8 |
claim_email-train-00417 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-1092281, which I placed on Fri, Jan 22, 2027. It was delivered last Tuesday, but when I opened the box the stainless kettle and the wool throw blanket were damaged (water damage on the box).
The item cost 268.97 USD plus 13.45 USD tax. (This is not the same as my earlier order #0... | 2027-02-11 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, ... | {"tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 2, "source": "relative", "alts": [], "spans": []}, "damage": {"value": ["stainless kettle", "wool throw blanket"], "source": "span", "alts": [], "spans": [[146, 162], [171, 189]]}, "sender": {"value": "Omar S... | 8 |
claim_email-train-00418 | claim_email | constructed | false | Hello,
I'm writing about order No. 4898145 (ordered June 10, 2026. It arrived on 2026-06-18, but when I opened the box the standing desk frame and the glass vase were damaged (bent leg).
I paid 426.14 USD in total. (This is not the same as my earlier order #7138695, which was fine.) The tracking number was 1ZK3EZ85HC... | 2026-06-19 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "tracking_id": {"name": "tracking_id", "type": "text", "in... | {"delivery_date": {"value": "2026-06-18", "source": "normalised", "alts": [], "spans": []}, "damaged_items": {"value": ["standing desk frame", "glass vase"], "source": "span", "alts": [], "spans": [[124, 143], [152, 162]]}, "tracking_id": {"value": "1ZK3EZ85HCRVE8", "source": "span", "alts": [], "spans": [[310, 324]]},... | 7 |
claim_email-train-00419 | claim_email | constructed | false | Hello,
I'm writing about order ORD-0820382, which I placed on 23 Mar 2026. It was delivered on Friday, but when I opened the box the ceramic table lamp had a shattered glass.
The item cost $130.85 plus USD 10.80 tax. Thanks in advance for your help with this.
Regards,
Felix Larsen | 2026-04-06 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "... | {"damage": {"value": ["ceramic table lamp"], "source": "span", "alts": [], "spans": [[134, 152]]}, "days_since_arrival": {"value": 3, "source": "relative", "alts": [], "spans": []}, "delivery_date": {"value": "2026-04-03", "source": "relative", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "spa... | 7 |
claim_email-train-00420 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 3693426 (ordered 8 May 2026. It was delivered on Saturday, but when I opened the box the oak picture frame and the marble coaster set were damaged (dented lid).
The item cost $81.13 plus USD 8.11 tax. The tracking number was 1ZJLQU2ZNTGT4W. Thanks in advance for you... | 2026-05-26 | {"payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "order_ref": {"name": "order_ref", "type": "tex... | {"payment_total": {"value": 89.24, "source": "computed", "alts": [], "spans": []}, "delivery_date": {"value": "2026-05-23", "source": "relative", "alts": [], "spans": []}, "order_ref": {"value": "No. 3693426", "source": "span", "alts": [], "spans": [[49, 60]]}, "days_since_delivery": {"value": 3, "source": "relative", ... | 7 |
claim_email-train-00421 | claim_email | constructed | false | Hello,
I'm writing about order ORD-9706528, which I placed on 11 Jun 2027. It was delivered today, but when I opened the box the leather office chair had a broken handle.
The item cost 385.35 USD plus USD 19.27 tax. Please let me know if you need anything else from me.
Regards,
Ethan Kim | 2027-06-20 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructi... | {"tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "customer_name": {"value": "Ethan Kim", "source": "span", "alts": [], "spans": [[282, 291]]}, "days_since_arrival": {"value": 0, "source": "relative", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "span... | 8 |
claim_email-train-00422 | claim_email | constructed | false | -----Original message-----
From: support@oakridge.com
Sent: 03/16/2026
Thanks for reaching out about order #8254675. We have issued a refund of $755.72. Your case number is CS-YCUR7H. If anything else comes up, reply to this email.
Internal notes (do not forward): account reviewed on 23 Jun 2026; earlier balance $453... | 2026-12-22 | {"return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "instructio... | {"return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "No. 6090784", "source": "span", "alts": [], "spans": [[1767, 1778]]}, "customer_name": {"value": "Noah Garcia", "source": "span", "alts": [], "spans": [[1991, 2002]]}, "damaged_items": {"value": ["wool throw blanket"... | 8 |
claim_email-train-00423 | claim_email | constructed | false | Hello,
I'm writing about order No. 5607485 (ordered Sat, Jun 12, 2027. It arrived on Sat, Jun 19, 2027, but when I opened the box the leather office chair had a dented lid.
The item cost 354.03 USD plus 35.40 USD tax. (This is not the same as my earlier order #3063251, which was fine.) Thanks in advance for your help... | 2027-06-21 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "delivered_on": {"name": "delivered_on", "type": "date",... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["leather office chair"], "source": "span", "alts": [], "spans": [[135, 155]]}, "delivered_on": {"value": "2027-06-19", "source": "normalised", "alts": [], "spans": []}, "payment_total": {"value": 389.43, "source": "comput... | 8 |
claim_email-train-00424 | claim_email | constructed | false | -----Original message-----
From: support@greenfield.com
Sent: Thu, Apr 10, 2025
Thanks for reaching out about order #7490668. We have issued a refund of $843.89. Your case number is CS-VVLQGB. If anything else comes up, reply to this email.
-----Original message-----
From: support@bluepeak.com
Sent: 24 Apr 2025
Than... | 2026-03-03 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}},... | {"days_since_arrival": {"value": 2, "source": "computed", "alts": [], "spans": []}, "order_ref": {"value": "#0841506", "source": "span", "alts": [], "spans": [[9104, 9112]]}, "amount_paid": {"value": 167.4, "source": "computed", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": [], "s... | 8 |
claim_email-train-00425 | claim_email | constructed | false | Hello,
I'm writing about order No. 2261419, which I placed on 07/23/2027. It arrived on Fri, Jul 30, 2027, but when I opened the box the glass vase had a cracked base.
The item cost $184.71 plus 18.47 USD tax. (This is not the same as my earlier order #0663856, which was fine.) The tracking number was 1Z3RBUF6TTBGY6.... | 2027-08-03 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order ... | {"sender": {"value": "Ava Becker", "source": "span", "alts": [], "spans": [[384, 394]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "order_ref": {"value": "No. 2261419", "source": "span", "alts": [], "spans": [[32, 43]]}, "damage": {"value": ["glass vase"], "source": "span", "alts": []... | 8 |
claim_email-train-00426 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-9395053, which I placed on Thu, Jul 15, 2027. It arrived on 1 Aug 2027, but when I opened the box the espresso grinder had a torn fabric.
The item cost $346.69 plus USD 24.27 tax. The tracking number was 1ZSETNY5U6YF4N. Please let me know if you need anything else f... | 2027-08-03 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "sender": {"n... | {"damaged_items": {"value": ["espresso grinder"], "source": "span", "alts": [], "spans": [[155, 171]]}, "amount_paid": {"value": 370.96, "source": "computed", "alts": [], "spans": []}, "sender": {"value": "Omar Garcia", "source": "span", "alts": [], "spans": [[338, 349]]}, "days_since_delivery": {"value": 2, "source": ... | 7 |
claim_email-train-00427 | claim_email | constructed | false | Hello,
I'm writing about order No. 1011500 (ordered 30 September 2026. It was delivered last Tuesday, but when I opened the box the wool throw blanket had a water damage on the box.
The item cost $318.14 plus 26.25 USD tax. Thanks in advance for your help with this.
Thanks,
Lucas Kowalski
Internal notes (do not for... | 2026-10-09 | {"order_ref": {"name": "order_ref", "type": "text", "instructions": "Which order is the customer writing about?", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "damage": {"name": ... | {"order_ref": {"value": "No. 1011500", "source": "span", "alts": [], "spans": [[32, 43]]}, "amount_paid": {"value": 344.39, "source": "computed", "alts": [], "spans": []}, "damage": {"value": ["wool throw blanket"], "source": "span", "alts": [], "spans": [[133, 151]]}, "sender": {"value": "Lucas Kowalski", "source": "s... | 7 |
claim_email-train-00428 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 2340898, which I placed on Fri, Apr 17, 2026. It arrived on 7 May 2026, but when I opened the box the wool throw blanket had a dented lid.
I paid 432.73 USD in total. (This is not the same as my earlier order #0898306, which was fine.) Please let me know if you need... | 2026-05-07 | {"order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration"... | {"order_id": {"value": "No. 2340898", "source": "span", "alts": [], "spans": [[49, 60]]}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 0, "source": "computed", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": ... | 8 |
claim_email-train-00429 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 7264247 (ordered 2026-01-10. It was delivered yesterday, but when I opened the box the stainless kettle had a bent leg.
I paid $216.29 in total. The tracking number was 1Z9ZLBCANF4HFA. Thanks in advance for your help with this.
Regards,
Tomas Murphy | 2026-01-24 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": t... | {"damaged_items": {"value": ["stainless kettle"], "source": "span", "alts": [], "spans": [[140, 156]]}, "days_since_arrival": {"value": 1, "source": "relative", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "order_ref": {"value": "No. 7264247", "source": "span", "... | 8 |
claim_email-train-00430 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-7695032 (ordered 2 January 2027. It was delivered last Wednesday, but when I opened the box the stainless kettle had a dented lid.
The item cost USD 376.38 plus 37.64 USD tax. (This is not the same as my earlier order #4919178, which was fine.) The tracking number was 1ZCNUDSQ2G5... | 2027-01-17 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "return_label": {"name": "return_label", "type": "text", "ins... | {"order_number": {"value": "ORD-7695032", "source": "span", "alts": [], "spans": [[35, 46]]}, "delivery_date": {"value": "2027-01-13", "source": "relative", "alts": [], "spans": []}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 4, "source": "relative", "al... | 8 |
claim_email-train-00431 | claim_email | constructed | false | Hello,
I'm writing about order #7944938, which I placed on 2026-11-19. It was delivered yesterday, but when I opened the box the cast iron skillet had a shattered glass.
The item cost $131.62 plus $6.58 tax. (This is not the same as my earlier order #6048622, which was fine.) Please let me know if you need anything e... | 2026-12-07 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "return_label": {"name": "return_label", "type": "text", "instructions": "The return label number.", "options": {}}, "order_ref": {"name": "order_ref", "type": "text", "instructions": ... | {"damaged_items": {"value": ["cast iron skillet"], "source": "span", "alts": [], "spans": [[130, 147]]}, "return_label": {"value": null, "source": "span", "alts": [], "spans": []}, "order_ref": {"value": "#7944938", "source": "span", "alts": [], "spans": [[32, 40]]}, "sender": {"value": "Diego Alvarez", "source": "span... | 8 |
claim_email-train-00432 | claim_email | constructed | false | -----Original message-----
From: support@oakridge.com
Sent: November 6, 2026
Thanks for reaching out about order #2112176. We have issued a refund of $86.11. Your case number is CS-6QV5AJ. If anything else comes up, reply to this email.
-----Original message-----
From: support@redwood.com
Sent: 2027-01-10
Thanks for... | 2027-04-18 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "days_since_arrival": {"name": "days_since_arrival", "type": "durati... | {"tracking_id": {"value": "1ZDZR6GNA5DM9Y", "source": "span", "alts": [], "spans": [[4401, 4415]]}, "damaged_items": {"value": ["espresso grinder", "standing desk frame", "ceramic table lamp"], "source": "span", "alts": [], "spans": [[4249, 4265], [4271, 4290], [4299, 4317]]}, "days_since_arrival": {"value": 0, "source... | 7 |
claim_email-train-00433 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-5263886 (ordered 9 March 2027. It arrived on 27 Mar 2027, but when I opened the box the glass vase had a chipped rim.
I paid USD 423.94 in total. (This is not the same as my earlier order #0519206, which was fine.) The tracking number was 1ZU8W8JPBNEF9G. Please let ... | 2027-03-31 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "tracking_num... | {"amount_paid": {"value": 423.94, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["glass vase"], "source": "span", "alts": [], "spans": [[141, 151]]}, "tracking_number": {"value": "1ZU8W8JPBNEF9G", "source": "span", "alts": [], "spans": [[293, 307]]}, "days_since_arrival": {"value": 4, "source":... | 8 |
claim_email-train-00434 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 4642341, which I placed on December 20, 2025. It arrived on 2025-12-31, but when I opened the box the cast iron skillet had a dented lid.
The item cost $22.15 plus $1.55 tax. Please let me know if you need anything else from me.
Regards,
Felix Reyes
Terms and cond... | 2026-01-02 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {... | {"days_since_arrival": {"value": 2, "source": "computed", "alts": [], "spans": []}, "order_id": {"value": "No. 4642341", "source": "span", "alts": [], "spans": [[49, 60]]}, "amount_paid": {"value": 23.7, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2025-12-31", "source": "normalised", "alt... | 7 |
claim_email-train-00435 | claim_email | constructed | false | Previous correspondence:
On October 30, 2026 you asked about invoice INV4793184, which was paid in full ($152.68). Reference CS-JTFRL4 was closed on 01/14/2027.
Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may incur a fee of 1.5% pe... | 2027-03-14 | {"payment_total": {"name": "payment_total", "type": "number", "instructions": "The full amount paid.", "options": {"decimals": 2, "unit": "USD"}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "customer_name": {"name": "customer_name", "ty... | {"payment_total": {"value": 188.48, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["bamboo shelf", "cast iron skillet"], "source": "span", "alts": [], "spans": [[4245, 4257], [4266, 4283]]}, "customer_name": {"value": "Maya Shah", "source": "span", "alts": [], "spans": [[4449, 4458]]}, "tracking_id": ... | 7 |
claim_email-train-00436 | claim_email | constructed | false | Hi there,
I'm writing about order No. 3658454 (ordered October 4, 2026. It arrived on 10/25/2026, but when I opened the box the floor mirror and the leather office chair were damaged (missing screws).
The item cost $407.01 plus $40.70 tax. The tracking number was 1ZQ6KPW4FWFV4A. Thanks in advance for your help with t... | 2026-10-28 | {"days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}... | {"days_since_delivery": {"value": 3, "source": "computed", "alts": [], "spans": []}, "damaged_items": {"value": ["floor mirror", "leather office chair"], "source": "span", "alts": [], "spans": [[129, 141], [150, 170]]}, "order_ref": {"value": "No. 3658454", "source": "span", "alts": [], "spans": [[35, 46]]}, "tracking_... | 8 |
claim_email-train-00437 | claim_email | constructed | false | Hi there,
I'm writing about order #0829922 (ordered 9 October 2026. It arrived on 2026-10-13, but when I opened the box the standing desk frame had a shattered glass.
The item cost USD 406.25 plus $28.44 tax. I have been a customer for a few years and this is the first time something like this has happened.
Regards,... | 2026-10-15 | {"sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "payment_total": {"name": "pa... | {"sender": {"value": "Ethan Murphy", "source": "span", "alts": [], "spans": [[321, 333]]}, "days_since_delivery": {"value": 2, "source": "computed", "alts": [], "spans": []}, "payment_total": {"value": 434.69, "source": "computed", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [... | 7 |
claim_email-train-00438 | claim_email | constructed | false | To whom it may concern,
I'm writing about order #3943410 (ordered 29 May 2026. It was delivered last Wednesday, but when I opened the box the glass vase had a dented lid.
The item cost $307.62 plus 25.38 USD tax. (This is not the same as my earlier order #0236855, which was fine.) The tracking number was 1ZQYL875ZWXY... | 2026-06-07 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When ... | {"damaged_items": {"value": ["glass vase"], "source": "span", "alts": [], "spans": [[143, 153]]}, "sender": {"value": "Lucas Reyes", "source": "span", "alts": [], "spans": [[434, 445]]}, "delivery_date": {"value": "2026-06-03", "source": "relative", "alts": [], "spans": []}, "amount_paid": {"value": 333.0, "source": "c... | 8 |
claim_email-train-00439 | claim_email | constructed | false | Hello,
I'm writing about order No. 3954423 (ordered 07/24/2027. It was delivered last Tuesday, but when I opened the box the espresso grinder and the wool throw blanket were damaged (shattered glass).
The item cost 256.07 USD plus 21.13 USD tax. (This is not the same as my earlier order #2662972, which was fine.) Ple... | 2027-08-12 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "payment_tot... | {"days_since_arrival": {"value": 2, "source": "relative", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "payment_total": {"value": 277.2, "source": "computed", "alts": [], "spans": []}, "damage": {"value": ["espresso grinder", "wool throw blanket"], "source": "span... | 8 |
claim_email-train-00440 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-6804907, which I placed on Mon, Aug 31, 2026. It was delivered on Sunday, but when I opened the box the standing desk frame had a torn fabric.
The item cost $179.29 plus USD 17.93 tax. (This is not the same as my earlier order #6923043, which was fine.) Thanks in ad... | 2026-09-16 | {"order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true... | {"order_number": {"value": "ORD-6804907", "source": "span", "alts": [], "spans": [[49, 60]]}, "days_since_arrival": {"value": 3, "source": "relative", "alts": [], "spans": []}, "sender": {"value": "Mateo Moreau", "source": "span", "alts": [], "spans": [[361, 373]]}, "damaged_items": {"value": ["standing desk frame"], "... | 7 |
claim_email-train-00441 | claim_email | constructed | false | Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may incur a fee of 1.5% per month. This notice was generated on 10 October 2026 under policy CS-VLZ7JG. Retain a copy for your records.
Internal notes (do not forward): account reviewed o... | 2027-05-26 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "sender": {"name": "sender", "type": "text", "instructions": "Who wrote the message?", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items we... | {"delivery_date": {"value": "2027-05-23", "source": "normalised", "alts": [], "spans": []}, "sender": {"value": "Amara Tanaka", "source": "span", "alts": [], "spans": [[9452, 9464]]}, "damaged_items": {"value": ["walnut side table"], "source": "span", "alts": [], "spans": [[9225, 9242]]}, "tracking_id": {"value": "1ZW7... | 7 |
claim_email-train-00442 | claim_email | constructed | false | Hi there,
I'm writing about order ORD-9020331 (ordered 2026-10-01. It arrived on 2026-10-15, but when I opened the box the cast iron skillet had a shattered glass.
I paid 338.29 USD in total. (This is not the same as my earlier order #4587974, which was fine.) Thanks in advance for your help with this.
Thanks,
Aisha... | 2026-10-16 | {"total_charged": {"name": "total_charged", "type": "number", "instructions": "How much was the customer charged in total, tax included?", "options": {"decimals": 2, "unit": "USD"}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "... | {"total_charged": {"value": 338.29, "source": "span", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "sender": {"value": "Aisha Schmidt", "source": "span", "alts": [], "spans": [[315, 328]]}, "damage": {"value": ["cast iron skillet"], "source": "span", "alts": [],... | 8 |
claim_email-train-00443 | claim_email | constructed | false | Hello,
I'm writing about order ORD-4435099 (ordered 05/20/2026. It arrived on 2026-05-26, but when I opened the box the linen curtains had a broken handle.
The item cost 54.43 USD plus 2.72 USD tax. The tracking number was 1Z9KRPNV63MA5D. Please let me know if you need anything else from me.
Thanks,
Amara Dubois | 2026-05-27 | {"days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": true}}, "delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "t... | {"days_since_arrival": {"value": 1, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2026-05-26", "source": "normalised", "alts": [], "spans": []}, "total_charged": {"value": 57.15, "source": "computed", "alts": [], "spans": []}, "refund_amount": {"value": null, "source": "span", "alts": [], "... | 8 |
claim_email-train-00444 | claim_email | constructed | false | Hi there,
I'm writing about order No. 6982883 (ordered Fri, May 21, 2027. It arrived on 2027-05-25, but when I opened the box the ceramic table lamp and the floor mirror were damaged (torn fabric).
The item cost USD 205.18 plus USD 14.36 tax. (This is not the same as my earlier order #2533894, which was fine.) Thanks... | 2027-05-27 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "instructions": "Days between delivery and the reference date.", "options": {"unit": "days", "integer": true}}, "orde... | {"damage": {"value": ["ceramic table lamp", "floor mirror"], "source": "span", "alts": [], "spans": [[131, 149], [158, 170]]}, "days_since_delivery": {"value": 2, "source": "computed", "alts": [], "spans": []}, "order_number": {"value": "No. 6982883", "source": "span", "alts": [], "spans": [[35, 46]]}, "tracking_id": {... | 7 |
claim_email-train-00445 | claim_email | constructed | false | Hello,
I'm writing about order ORD-3059341 (ordered 2026-01-12. It was delivered last Wednesday, but when I opened the box the standing desk frame had a shattered glass.
I paid 392.29 USD in total. The tracking number was 1ZMAW2HWVXC76U. Please let me know if you need anything else from me.
Thanks,
Chloe Dubois | 2026-01-18 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type"... | {"delivery_date": {"value": "2026-01-14", "source": "relative", "alts": [], "spans": []}, "order_number": {"value": "ORD-3059341", "source": "span", "alts": [], "spans": [[32, 43]]}, "days_since_delivery": {"value": 4, "source": "relative", "alts": [], "spans": []}, "damaged_items": {"value": ["standing desk frame"], "... | 8 |
claim_email-train-00446 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 4050105, which I placed on 25 Apr 2026. It arrived on 2026-04-30, but when I opened the box the walnut side table had a torn fabric.
The item cost USD 210.00 plus USD 17.32 tax. (This is not the same as my earlier order #7134007, which was fine.) Thanks in advance f... | 2026-05-01 | {"order_id": {"name": "order_id", "type": "text", "instructions": "The order number the customer is writing about.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "payment_total": {"name": "payment_total", "type": "... | {"order_id": {"value": "No. 4050105", "source": "span", "alts": [], "spans": [[49, 60]]}, "damaged_items": {"value": ["walnut side table"], "source": "span", "alts": [], "spans": [[149, 166]]}, "payment_total": {"value": 227.32, "source": "computed", "alts": [], "spans": []}, "delivered_on": {"value": "2026-04-30", "so... | 8 |
claim_email-train-00447 | claim_email | constructed | false | Internal notes (do not forward): account reviewed on 24 February 2027; earlier balance $93.29; ticket CS-G562TQ; next review scheduled for 18 Jul 2026. Contact Mateo Murphy with questions.
Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payment... | 2027-04-16 | {"refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "days_since_arrival": {"name": "days_since_arrival", "type": "duration", "instructions": "Number of days from delivery to the reference date.", "options": {"unit": "days", "integer": ... | {"refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_arrival": {"value": 5, "source": "relative", "alts": [], "spans": []}, "customer_name": {"value": "Elena Dubois", "source": "span", "alts": [], "spans": [[9455, 9467]]}, "order_number": {"value": "ORD-6178981", "source": "span", "... | 8 |
claim_email-train-00448 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-5552214 (ordered 13 Oct 2026. It was delivered on Saturday, but when I opened the box the stainless kettle had a missing screws.
The item cost $58.88 plus 4.12 USD tax. The tracking number was 1ZXPABWFDXTV6J. I have been a customer for a few years and this is the fi... | 2026-11-05 | {"tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "order_number": {"name": "order_number", "type": "text", "instructions": "The order number this message is about.", "options": {}}, "amount_paid": {"name": "amount_paid", "type": "number", "instructions"... | {"tracking_id": {"value": "1ZXPABWFDXTV6J", "source": "span", "alts": [], "spans": [[247, 261]]}, "order_number": {"value": "ORD-5552214", "source": "span", "alts": [], "spans": [[49, 60]]}, "amount_paid": {"value": 63.0, "source": "computed", "alts": [], "spans": []}, "days_since_delivery": {"value": 5, "source": "rel... | 8 |
claim_email-train-00449 | claim_email | constructed | false | To whom it may concern,
I'm writing about order ORD-1487664 (ordered 2026-12-30. It arrived on 01/17/2027, but when I opened the box the oak picture frame had a torn fabric.
The item cost $336.40 plus 33.64 USD tax. (This is not the same as my earlier order #3888509, which was fine.) Please let me know if you need an... | 2027-01-20 | {"amount_paid": {"name": "amount_paid", "type": "number", "instructions": "The total amount the customer paid, including tax.", "options": {"decimals": 2, "unit": "USD"}}, "tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "delivery_date": {"n... | {"amount_paid": {"value": 370.04, "source": "computed", "alts": [], "spans": []}, "tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2027-01-17", "source": "normalised", "alts": [], "spans": []}, "damage": {"value": ["oak picture frame"], "source": "span", "alts":... | 8 |
claim_email-train-00450 | claim_email | constructed | false | Hello,
I'm writing about order #8130720 (ordered March 23, 2027. It was delivered last Friday, but when I opened the box the ceramic table lamp, the cast iron skillet and the espresso grinder were damaged (shattered glass).
I paid 348.89 USD in total. (This is not the same as my earlier order #9385570, which was fine... | 2027-04-04 | {"delivery_date": {"name": "delivery_date", "type": "date", "instructions": "When was the package delivered?", "options": {}}, "customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "total_charged": {"name": "total_charged", "type": "number", "instruction... | {"delivery_date": {"value": "2027-04-02", "source": "relative", "alts": [], "spans": []}, "customer_name": {"value": "Aisha Nguyen", "source": "span", "alts": [], "spans": [[470, 482]]}, "total_charged": {"value": 348.89, "source": "span", "alts": [], "spans": []}, "order_number": {"value": "#8130720", "source": "span"... | 7 |
claim_email-train-00451 | claim_email | constructed | false | Hi there,
I'm writing about order No. 9223947 (ordered July 4, 2027. It arrived on 2027-07-29, but when I opened the box the standing desk frame and the oak picture frame were damaged (scratched top).
The item cost 163.34 USD plus $13.48 tax. (This is not the same as my earlier order #6379876, which was fine.) I have... | 2027-07-29 | {"damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "dura... | {"damaged_items": {"value": ["standing desk frame", "oak picture frame"], "source": "span", "alts": [], "spans": [[126, 145], [154, 171]]}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 0, "source": "computed", "alts": [], "spans": []}, "delivery_date": {"va... | 8 |
claim_email-train-00452 | claim_email | constructed | false | Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may incur a fee of 1.5% per month. This notice was generated on 2026-05-11 under policy CS-29MMXC. Retain a copy for your records.
Internal notes (do not forward): account reviewed on 23 ... | 2027-04-03 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "order_ref": {"name": "order_ref", "type": "text", "instructions... | {"tracking_number": {"value": "1ZHLZEU5ELCG6R", "source": "span", "alts": [], "spans": [[9550, 9564]]}, "damage": {"value": ["linen curtains"], "source": "span", "alts": [], "spans": [[9381, 9395]]}, "order_ref": {"value": "ORD-0654580", "source": "span", "alts": [], "spans": [[9278, 9289]]}, "days_since_delivery": {"v... | 7 |
claim_email-train-00453 | claim_email | constructed | false | Hello,
I'm writing about order No. 6815934 (ordered Thu, Jul 15, 2027. It arrived on Tue, Aug 3, 2027, but when I opened the box the walnut side table had a broken handle.
I paid $144.41 in total. Thanks in advance for your help with this.
Best,
Lucas Nguyen | 2027-08-07 | {"customer_name": {"name": "customer_name", "type": "text", "instructions": "The customer's full name.", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "amount_paid": {"name": "amount_paid", "type": "number", "instr... | {"customer_name": {"value": "Lucas Nguyen", "source": "span", "alts": [], "spans": [[249, 261]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "amount_paid": {"value": 144.41, "source": "span", "alts": [], "spans": []}, "damage": {"value": ["walnut side table"], "source": "span", "alts":... | 8 |
claim_email-train-00454 | claim_email | constructed | false | Hello,
I'm writing about order ORD-4683341 (ordered 7 April 2026. It was delivered yesterday, but when I opened the box the marble coaster set had a dented lid.
I paid 227.40 USD in total. (This is not the same as my earlier order #0744180, which was fine.) The tracking number was 1Z3ZFWF8XZXZCH. Thanks in advance fo... | 2026-04-14 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "refund_amount": {"name": "refund_amount", "type": "number", "instructions": "The refund amount offered.", "options": {"decimals": 2}}, "amount_paid": {"name": "amount_paid", "type": "number"... | {"tracking_number": {"value": "1Z3ZFWF8XZXZCH", "source": "span", "alts": [], "spans": [[284, 298]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "amount_paid": {"value": 227.4, "source": "span", "alts": [], "spans": []}, "delivery_date": {"value": "2026-04-13", "source": "relative", "a... | 8 |
claim_email-train-00455 | claim_email | constructed | false | To whom it may concern,
I'm writing about order No. 8164832, which I placed on Wed, Sep 23, 2026. It arrived on 4 Oct 2026, but when I opened the box the glass vase had a missing screws.
The item cost 264.69 USD plus $26.47 tax. (This is not the same as my earlier order #4949624, which was fine.) The tracking number ... | 2026-10-07 | {"damage": {"name": "damage", "type": "list", "instructions": "The items that arrived damaged.", "options": {"items": "text"}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "... | {"damage": {"value": ["glass vase"], "source": "span", "alts": [], "spans": [[155, 165]]}, "tracking_id": {"value": "1Z4AZM74RZYLST", "source": "span", "alts": [], "spans": [[324, 338]]}, "days_since_delivery": {"value": 3, "source": "computed", "alts": [], "spans": []}, "customer_name": {"value": "Kenji Moreau", "sour... | 8 |
claim_email-train-00456 | claim_email | constructed | false | Terms and conditions. All amounts are in US dollars unless stated otherwise. Claims must be submitted within 30 days. Late payments may incur a fee of 1.5% per month. This notice was generated on Fri, Jan 10, 2025 under policy CS-579RME. Retain a copy for your records.
Terms and conditions. All amounts are in US dolla... | 2026-01-02 | {"delivered_on": {"name": "delivered_on", "type": "date", "instructions": "The date the order was delivered.", "options": {}}, "tracking_id": {"name": "tracking_id", "type": "text", "instructions": "The parcel tracking code.", "options": {}}, "days_since_delivery": {"name": "days_since_delivery", "type": "duration", "i... | {"delivered_on": {"value": "2025-12-31", "source": "relative", "alts": [], "spans": []}, "tracking_id": {"value": null, "source": "span", "alts": [], "spans": []}, "days_since_delivery": {"value": 2, "source": "relative", "alts": [], "spans": []}, "order_number": {"value": "ORD-2245735", "source": "span", "alts": [], "... | 8 |
claim_email-train-00457 | claim_email | constructed | false | Hello,
I'm writing about order #9699761 (ordered 2026-01-22. It arrived on 5 February 2026, but when I opened the box the bluetooth speaker had a scratched top.
I paid $91.92 in total. I have been a customer for a few years and this is the first time something like this has happened.
Regards,
Ava Reyes
Previous cor... | 2026-02-09 | {"tracking_number": {"name": "tracking_number", "type": "text", "instructions": "The shipment tracking number.", "options": {}}, "damaged_items": {"name": "damaged_items", "type": "list", "instructions": "Which items were damaged?", "options": {"items": "text"}}, "refund_amount": {"name": "refund_amount", "type": "numb... | {"tracking_number": {"value": null, "source": "span", "alts": [], "spans": []}, "damaged_items": {"value": ["bluetooth speaker"], "source": "span", "alts": [], "spans": [[123, 140]]}, "refund_amount": {"value": null, "source": "span", "alts": [], "spans": []}, "customer_name": {"value": "Ava Reyes", "source": "span", "... | 8 |
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