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401 | SALES ASSOCIATE Summary Motivated sales associate with 3+ years of sales and customer service experience. Currently enrolled in Suffolk County Community College studying culinary. Experience 03/2016 to 10/2016 Sales Associate Company Name － City , State Interact with customers. Work the register. Answer calls. 10/2014 to 03/2016 Sales Associate/Smoothie Maker Company Name － City , State Interact with customers. Organize inventory. Work the register. 09/2013 to 09/2014 Sales Associate Company Name － City , State Organize shelves and racks/inventory. Work the register. Answer calls. Interact with customers. Education 2015 High School Diploma High School － City , State Suffolk County Community College － State Skills - Good at communicating and interacting with customers - Good time management - Self-motivation - Good adaptability | SALES |
402 | TEACHER Summary Energetic with years experience in high-level executive support roles. Organized and professional. Dedicated and focused employee and manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Adept at managing multiple projects with ease using expert time management methods. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail QuickBooks expert Schedule management Self-directed Advanced MS Office Suite knowledge Resourceful Self-starter Articulate and well-spoken Flexible Accomplishments Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Material Development Created lesson plans targeting differentiated learners to create an engaging educational experience. Team Building and Leadership Created collaborative classroom experience through student-centered activities. Plan Development Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Education Strategies Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Technology Integration Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Creative Lesson Planning Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Counseling Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions. Experience Teacher 07/2012 to Current Company Name City , State Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Taught Language Arts and Social Studies to 43 5th grade students.Used variety of teaching techniques to encourage student critical thinking and discussion in 5th grade.Established and enforced rules for behavior and procedures for maintaining order among a class of 22 students. Developed, administered and corrected tests and quizzes in a timely manner.Coordinated after school tutoring hours with other teachers to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.Designed lesson plans focused on age and level-appropriate material. Business Partner 07/2007 to Current Company Name City , State Computed, recorded, and proofread data, records and reports. Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Reported and consolidated company financial performance. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Complied with federal, state and company policies, procedures and regulations. Reconciled and reported discrepancies found in records. Communicated with customers, employees and other individuals to answer questions and explain information. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Performed heavy bank reconciliations and cash flow statements. Media Assistant 08/2011 to 07/2012 Company Name City , State Replaced worn labels and barcodes to keep materials in good physical condition.Reshelved books to maintain a neat and tidy reading area.Cleaned and repaired damaged books and library resource materials.Monitored the lending of reserved course materials.Compiled all circulation statistics and drafted reports each [month.Troubleshooted technical problems with library computers and other technology.Answered patrons' questions at the circulation desk.Coached students, faculty and staff in the use of electronic, print and internet resources.Maintained complete and accurate records of all library transactions. Teacher 07/2007 to 06/2008 Company Name City , State Same as above teaching experience. Education Bachelor of Arts : Education/Pyschology 1 2007 University of Maine at Fort Kent City , State Skills Results-oriented Dedicated team player Strong interpersonal skills Time management | TEACHER |
403 | ACCOUNTANT Summary Creative, active with a prove ability to manage multiple tasks seeking a position whereby my personal & technical skills can be applied & developed. The ability to screen candidates to ensure of the qualifications. The ability of negotiating salaries and preparing job offers. Conducting appropriate investigation such as calling references and performing a background check. Conducting orientation sessions with new employees. Set KPIs and job description for each position. Ability to manage employers' benefits programs. Manage all types of leaves like annual, sick, maternity or casual leaves using very advanced systematic methods with full analysis. Preparing and performing the induction training to new employers. The ability of preparing periodic quizzes which used to evaluate product knowledge. Communicating job vacancies and preparing required assessment. Set performances drivers to be allied with organization goals. Excellent understanding & applying for Company Objectives, Strategy & Organization Culture. Excellent Skills in conflict resolving. Excellent Ability to Identify Personal Differences & Build tailored development Plan. Excellent Ability to train and guide groups of different backgrounds & Adapt different Cultures. Excellent Ability to identify relationship between different & unrelated aspects. Excellent Ability to Identify Potentials, Design & Conduct Development plan. Excellent Ability to lead low performers into the track. Excellent Ability to rewrite the rules & reach Exceptional Decisions. Ability to Set & Develop Business Quality Bench marks. Excellent Awareness & applying for Customers Handling Techniques. Ability to Assess Trade Zone Potentiality & Set Proper Sales Tactics. Excellent Ability to Identify Products & Services Advantages & train the team by the best-selling techniques. Excellent Ability to Identify Risk & eliminate Process gaps that may cause fraud cases. Auditory Understanding for Vodafone Application. Excellent Listening Skills. Excellent Reporting Skills. Excellent Presentation Skills. Goal Oriented Excellent Communication Skills Vocal & Mailing. Highlights Master of International Business Administration [MIBA] (Ongoing [ESLSCA]) Microsoft Office [Word, Excel, Access, Power point, Outlook]. Microsoft Visual Studio (Visual Basic 6.0, Visual Basic .Net) Build & design web pages and desktop applications. Department: HR. Experience Accountant November 2001 to June 2004 Company Name Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations; communicating with target audiences and managing customer relationships; sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organization and the campaign; managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs; Ability to classify customers based on geographic and cluster basis. Writing and proofreading copy. The ability to implement the forecasting based on the newest theories. liaising with designers and printers; organizing photo shoots; arranging for the effective distribution of marketing materials; maintaining and updating customer databases; organizing and attending events such as conferences, seminars, receptions and exhibitions; sourcing and securing sponsorship; conducting market research such as customer questionnaires and focus groups; contributing to, and developing, marketing plans and strategies; Managing budgets. Evaluating marketing campaigns. Monitoring competitor activity. Supporting the marketing manager and other colleagues. Customer service representative June 2004 to November 2006 Company Name Retail Supervisor December 2006 to September 2008 Back office Trainer for new hiring retailers till Nov 2009 Operation Support to analysis retail stores' figures. Set action plans for improvement. Tracking warehouse stock. Training & development dep. Set evaluation system. train new hiring staff on company policy, persuaders, product knowledge, applications, and Handling customers. Join Vodafone retail academy team as certified trainer. Cascade retail academy training material ( How to achieve sales target, How to Handle angry Customers, How to inspire your team, How to motivate low performance people, How to prepare sufficient forecasting, How to use mindset positively. Assistant store manager Prepare monthly and annually reports, finding new and professional ideas to achieve sales target. Motivate staff members , Inspiring and supporting them to achieve their KPIs. Set required action plans to determined improvement areas and evaluating progress. Compare store KPIs sales target achievement, customer experience score (NPS) , Mystery Shopper score, Number of people achievement , Number of complaints. Education Middle East Language School (MES) Faculty of commerce, Alexandria University, Accounting Dept. Master of International Business Administration Vodafone Retail Academy MIBA ESLSCA Oxford Business School GPA: 3 years at First Egypt "Vodafone Partner". 3 years at First Egypt "Vodafone Partner". Certifications COURSES & CERTIFICATIONS
Strategic Human Resource Management [HRM] (Oxford Business School)
Microsoft Certified Professional [MCP] (Microsoft)
Vodafone Best Retailer (Vodafone) Personal Information Possessing solid knowledge of business finance, training and development backed up with superior communication, computer & presentation skills. Have intensive experience in handling customer needs & complaints, keen to work both.
Date of Birth : 20 Sep -1978
Marital Status: Married.
Military Status: Exempted. Skills Visual Basic .Net, Accounting, photo, advertising, Arabic, budgets, business administration, conferences, databases, English, exhibitions, Fast, focus, forecasting, French, hiring, Human Resource, HR, International Business, Managing, marketing plans, market research, marketing, marketing materials, MBA, Access, Back office, Microsoft Certified Professional, MCP, Excel, Microsoft Office, Outlook, Power point, Word, networking, newsletters, organizing, posters, press, printers, progress, proofreading, publications, radio, Retail, sales, seminars, Strategic, Trainer, typing, Visual Basic 6.0, Microsoft Visual Studio, web pages, written Additional Information PERSONAL INFORMATION PERSONAL INFORMATION Possessing solid knowledge of business finance, training and development backed up with superior communication, computer & presentation skills. Have intensive experience in handling customer needs & complaints, keen to work both. Date of Birth : 20 Sep -1978 Marital Status: Married. Military Status: Exempted. | ACCOUNTANT |
404 | DIRECTOR OF PIPELINE OPERATIONS Executive Profile Innovative executive operations director with solid experience managing all levels of multiple projects including budgeting and administration Skill Highlights Project Management and Planning Leadership/Communication skills Business Operations Organization Budget Administration Negotiations Public Relations Quality Control Project Development Change Implementation Project Estimating New Business Development Report Matrix Development Customer-Oriented Operations Management Core Accomplishments Project Management: Initiated several capital expansion projects which resulted in achieving projects being completed on time and under budget. Operations Management: Managed pipeline operations including field operations and engineering. Handled all functions related to new customer interconnects. Instituted new processes for operational management. Staff Development: Reorganized, hired and mentored staff to manage projects. Launched well-received program of professional development for newly created departments for non-union and union staff. Mentored and coached employees resulting in a significant increase in productivity. Professional Experience September 2011 to Current Company Name City , State Director of Pipeline Operations Strengthened company's business by leading implementation of reorganized processes including gas control, engineering and design, project management, pipeline and compression systems, integrity management, and facility optimization and pipeline fuel process functions. Directs and ensures the attainment of obligations to customers, system reliability, safe operations, and system efficiency. Spearheaded and directed the procurement of indirect employees and contractors engaged in the operation and maintenance of natural gas facilities and related equipment across varied work locations. Headed the operation with a focus to safety, compliance, reliability, efficiency, cost management, innovation and working together. Manage construction and O&M activities to ensure company procedures are followed and that compliance is maintained relative to all applicable local, state and federal regulatory requirements. Successfully built and operated several new Interconnects with total new capacity to the overall system of 1,120,000MDTHD over a period of 3 years and all projects were built on time and on budget. Successfully implemented, built and operated two new expansion compressor stations in 2013 and 2014 with total HP of 28,300 and each facility was built on time and on budget ($88.3M) even though both were built during winter construction time lines among other challenges. Total new system capacity of 317,500MDTD was realized. Developed network modeling protocol including roll out of validation of former modeling work which enabled to further expand modeling capabilities including operational modeling so Gas Control can utilize more real time scenarios to further ensure our pipelines reliability. Lead in improvement of multi-year contract agreements with various partner entities which operate pipeline system including engineering, operations, commercial, legal, EHS, project management, ROW and other service. Developed new Capital and O&M budgeting process to ensure accountability of operations and project management groups as projects are developed and managed. This helped achieve an over 95% success rate on projects being on budget within 2 years from an average 25% budget success rate when I began. Worked with executive team on development of a five year business plan to ensure sustained financial growth by developing expansion scenarios of pipeline system that would help sustain said growth to 2020. From this, three viable expansion projects are in various stages of moving forward, one was just approved for FERC pre-filing process (May 2015) with a capital outlay estimate at $39.8M. January 2010 to September 2011 Company Name City , State Senior Project Manager Provided the lead in the development of the team of project managers, procurement, environmental staff, and engineers to deliver results for a variety of clients Identify, propose, develop scope, close, and manage engineering and/or construction projects from conception to closeout Introduced a comprehensive Business Development plan to attract new clients Proactively build and sustain relationships with targeted clients Negotiated and worked with several confidential clients in work in difficult permitting processes with the FERC, federal and state environmental agencies. December 2007 to January 2010 Company Name City , State Construction Project Manager Provided senior level lead management oversight for all phases of all construction projects Coordinate and guide contractors, material, and equipment. Develop cost-effective plan and schedule for completion of projects following a logical pattern for utilization of resources. Selected and coordinated work of contractors working on various phases of the project. Monitored the performance of all contractors. Review and approve all architectural and engineering drawings to make sure that all specifications and regulations are being followed. Implemented and managed proper administration of construction contracts. Obtain all necessary permits and licenses. Supervise and mentored assistant managers, engineers and support staff. Manage that all environmental and safety matrixes are met. Report to President and owners about progress and any necessary modifications of plans. Successfully took over projects from previous management, achieved to build and commission two new expansion compressor stations, a station addition and cooling facilities at another on two separate expansion projects. Total HP installed of 27,900 and all facilities were built on time and on budget ($108.2M). January 1989 to December 2007 Company Name City , State Engineering, Operations and Construction Leader Employed in several managerial roles including the following: Leader of Construction: Supervise daily operations in accordance with job specification and customer requirements from handoff from business development and sales; Work with engineering to develop projects including estimate and design; Monitor progress of crew for satisfactory job completion; Achieved construction progress aligned with overall project schedule and cost estimate; Prepare reports for customers and management; Interview and hire union employees and custom contractors; Train, evaluate, and appraise employee performance. Damage Prevention Leader: Managed and mentored lead operations group that performs underground facility locating and leak detection; Assured company followed State statutes and other Federal and State laws related to underground facility protection and compliance; Analyzed, classify and rate risks, exposures and damage expectancies; lead investigator in damage claims; Train others in developed processes and procedures, including training certifications; Managed all planning, assign and direct work of subordinate employees engaged in various aspects of work. Supervisor of Engineering: Managed all work related to design, survey, estimating costs of capital and O&M projects; Short and long-term planning relating to the Company's infrastructure; Supervises a crew of employees including Engineering Technicians and Design Engineer/Technologists; Prepare designs, specifications, and cost estimates for construction and reconstruction projects; Prepare tender and contract documents, and the administration of contract work; Review subdivision applications, site servicing plans for building applications, etc. for new business development. All leadership roles included being on Emergency standby for various operational situations emergencies. Organized and lead a newly formed Safety Committee as committee president which included executive and union management to meet monthly to discuss key safety and risk management issues and set plans for continual improvement in areas including compliance to all Federal occupational safety and health laws and standards. Helped develop a comprehensive public relations program to better relations with the various municipalities the company served. Developed and implemented division and company-wide Damage Prevention program to improve activities to reduce locator error and facility damage by excavation. Reduced division locator error from over 6% to a 0% error rate in two years and maintained a 0% locator error rate for 2 additional years. Involved in the developed and implemented company-wide process to stream-line new customer main and service installation: from customer connection to sales department to final installation to meter /flow of gas to customer. This reduced time from first customer inquiry to turning of meter from average of 68 days to average 31 days. Developed estimation tool for estimating new and replacement mains and services using a method using the 'cost per foot' and 'construction location matrix', reducing the need for T&M project estimation and streamlining contractor costs and bid process. Education 1998 Cambridge College Certificate : Negotiation and Conflict Resolution Graduate Level Certificate, Negotiation and Conflict Resolution - Cambridge College 1998 Awards 1998 Cambridge College Master of Education : Integrated Studies and Management Master of Education (M.Ed.), Integrated Studies and Management - Cambridge College 1998 1986 Porter and Chester Institute Design Technology Architectural and Civil Design Technology - Porter and Chester Institute 1985-1986 Skills Project Management Operational Restructure and Change Quality Management Departmental Operations Management Eagle Scout | CONSTRUCTION |
405 | VOLUNTEER ACCOUNTANT Summary CPA candidate with 15+ years of strong financial accounting and audit experience and knowledge of Internal Control, Enterprise Risk Management and GL, PL, BS reconciliations, work papers, cost, cash control, AP and AR on different accounting software's. Participated in the coordination of financial planning and budget management functions Monitored and analyzed monthly operating results against budget Managed preparation of the official annual report of actual revenues, transfers, and expenses, financial outlooks and forecasts. Collaborated with department managers and corporate staff to develop business plans Created a guide of financial control and planning procedures Exceptional communication and interpersonal skills; adept in forming strong working relationships with diverse internal and external business partners Accounts receivable/payable, payroll, corporate expenses analysis, and taxes Proficiency in bookkeeping, reporting, journal entries, and account reconciliation Entrusted to process high responsibility tasks and to work independently Demonstrated professionalism when communicating with department managers, clients, and suppliers Interacted with a wide variety of personalities while developing business plans and preparing reports Supervised role mapping, workflows, and delegated tasks; oversaw work of coworkers which enhanced leadership, teamwork and team coordination abilities Strong quantitative technical and accounting skills Independently driven to accomplish immediate assigned goals and long term company objectives. Highlights Analytical reasoning Financial statement analysis Strength in regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert PeopleSoft knowledge Great Plains familiarity Complex problem solving Excellent managerial techniques Strong organizational skills SEC and call reporting proficiency General ledger accounting Expert in customer relations Superior research skills Flexible team player Advanced computer proficiency (PC and Mac) Effective time management Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Experience 11/2012 to 09/2013 Volunteer Accountant Company Name － City , State Federal compliance, review, and preparation of corporation, insurance, partnership and private foundation tax returns. Coordinate with fixed asset accountant the necessary information for correct tax depreciation calculations, review tax depreciation calculations and schedules for accuracy. Analyze accrual accounts for deductibility pertaining to the provision and tax return. Assist in the completion of the tax footnotes for the annual statements. Identify reportable transaction disclosures for consolidated tax return and prepare tax filings for new entities, dissolutions and liquidations and assist with audit requests, research and implementation of tax consequences. Participate in the implementation of new provision, fixed assets, and ERP systems. 05/2009 to 10/2012 Accountant Company Name － City , State Responsible for various general accounting duties including accounts payable, banking, check requests and special projects as needed. Processed accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting, processed daily checks and various credits. Assisted with month-end close and financial reporting. Performed monthly reconciliation of all bank accounts, including reconciliation of deposits with accounts receivable. Maintaining accounting records and preparing accounts and management information for small businesses (accountancy); advising clients on business transactions, such as mergers and acquisitions (corporate finance); Advising clients on areas of business improvement, or dealing with insolvency; detecting and preventing fraud (forensic accounting); managing junior colleagues. 11/1997 to 05/2005 Accountant / Manager Company Name － City , State Performed periodic budgeting/modeling to project monthly cash requirements and prepared financial and regulatory reports required by laws and regulations for the addition and opening of offices in Ajman and Sharjah. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Executed accounts receivable reporting enhancements and reconciliation procedures in order to integrate QuickBooks accounting software and vision software. Managed accounting operations, accounting close, account reporting and reconciliations and received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Developed online invoicing procedures with several customers in order to streamline the accounts receivable process, which reduced invoice turn-around by a minimum of 30 days. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Education 8 2013 Masters of Business Administration : Accounting Keller Graduate School of Management － City , State , US 2014 Masters of Science : Accounting & Financial Management Keller Graduate School of Management － City , State , US Certificate in Essentials of Bookkeeping and Computerized Accounting New York City College Of Technology New York AND Holding NYS driving license of " E " type. Skills Proficient in Microsoft Office Suite, Access, QuickBooks, Turbo Tax, Vision Accounting Software, Peach Tree, Dac-Easy, Sage, PeopleSoft and advance Microsoft excel | ACCOUNTANT |
406 | WRITER Summary I am seeking an oppurtunity to give me the experience I would need to obtain a highly rewarding job in the film and documentary field. I want to work in an intellectually stimulating environment whilst being challenged and improving upon the skills necessary to move up in the professional world. A skilled student with experience working production and photography for a small business, holding leadership positions, and organizing events within small communities; providing excellent communication skills and task oriented work in both group settings and professional environments. A hardworking film student who prioritizes working on set, career, and a stimulating learning environment. Skills Microsoft Office, Excel, PowerPoint proficient Strong verbal communication Quick learner Issue resolution Attention to detail Energetic and organized APA and MLA formatting Fact checking Self-motivated Independent worker Experience Writer September 2016 to Current Company Name Covered many varsity sporting events as well as pieces on teams and people within the Chapman Athletics program. Provided analytics and insight as well as game commentary. Showed knowledge and experience in sports as well as eloquent writing abilities. Momentarily ran the Chapman fashion blog, tackling the presence of cultural differences and self-expression on campus. ACCOMPLISHMENTS
Major projects include: recruiting clients, finding contact information, and following up on potential wholesale buyers. Placing the company's largest sale in history at over $15,000 worth of discounted merchandise. Produced and photographed new products to enhance the brand. Product inspection to ensure highest possible quality. Inventory control: restocked and organized items as necessary and as directed for company efficiency. Ran many community and schoolwide events at my high school including "Rock the Vote" where we brought in political figures from all around Orange County to educate young voters and answer questions. Production and marketing intern April 2016 to September 2017 Company Name I've been working as a photographer and website designer for over a year; aiding in the production of merchandise, marketing, inventory oversight, recruiting of wholesale clients, and processing orders. I also spent a significant amount of time cleaning, packaging and labeling outgoing orders as well as working overtime in the evenings to ensure customer satisfaction by appeasing clientele time restrictions and pushing our own deadlines for product release dates. I monitored the photo studio for adequate quantities of supplies and conducted all photoshoots in a calm and professional demeanor while collaborating with buyers to guarantee product satisfaction and reliable advertising. Participated in conventions where skills in sales were necessary to break even after travel expenses. PUblic relations officer March 2015 to June 2016 Company Name Conceptualized and wrote project briefs to jump start efforts toward lack of traffic on website/media outlets. Created the look and feel of the organizations online presence in social media forums. Designed unique print materials including advertisements, brochures, and logo designs. Adhered to all corporate brand guidelines when preparing graphic materials. Coordinated community and school wide events and made sure there were no gaps in project planning. Was in charge of communication between student government, administration, the school's broadcast program, and the school newspaper. March 2015 to June 2016 Company Name Prepared equipment for all operations. Verified that all information was readily available and displayed correctly. Created concepts for advertisements and promotional videos and carried them out thoughtfully. Collected data and opinions followed by the air date of the video to improve upon my own work. Ensured that the message of promotional strategies was received as intended and followed all guidelines. Communicated with the head of the news channel in a timely and organized fashion. Education and Training HIgh school diploma : June 8th 2016 Northwood High School Member of World Wildlife Club
Events Coordinator of Yoga and Pilates Club
Executive board of Fellowship of Christian Athletes club
Member of Student Forum
Recipient of the Pride of the Pack Award (rewarding merit and character)
Named Athlete of the Month three times
2 year captain of the varsity Lacrosse Team
1 year captain of the varsity Basketball Team
4 year varsity athlete TV Writing and Production Documentary Filmmaking , May Freshman | Chapman University TV Writing and Production Documentary Filmmaking Skills Adobe illustrator, photo, advertisements, advertising, analytical skills, approach, Attention to detail, broadcast, brochures, clientele, clients, customer satisfaction, fashion, Film, government, Graphic design, graphic, inspection, inventory, Inventory control, Journalism, logo, marketing, materials, Excel, Microsoft Office, PowerPoint, Multi-media, newspaper, packaging, Photography, photographer, problem solving, project planning, quality, Quick learner, recruiting, sales, Self-motivated, unique, verbal communication, video, website designer, website | PUBLIC-RELATIONS |
407 | ACTING FINANCE MANAGER Summary Innovative Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes. Accommodating [Job Title] who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. An accountant and analyst with more than 8-years, proven experience spanning over oil and gas services, manufacturing, and trading business. The experience is not limited to Financial & Management reporting, IFRS and US GAAP, Working Capital management, Cost control and reduction measures, Internal Controls, ERP system implementation and development(Oracle, Hyperion, and Quick Books), Statutory compliance, Payroll & inventory management, Business insight and support decision making, Planning, budgeting, forecasting, Capex control, Leadership and team management, dealing with banks, internal/external auditors & business lawyers, advising management on financial strategy, Commercial proposals and evaluation, risks coverage, Negotiating contract, dealing with client, Setting up new KPIs/Standards and measuring performance, due diligence, implementation of corporate policies and governance. Key Professional Skills Financial Reporting & Analysis (IFRS and US GAAP). Budgeting, Planning (Short, Medium and Long Term). System Development & Cost Controls. Project/Commercial evaluation. Prepare Activity Based Cost analysis for new and existing business venture. Internal Controls & Financial Audits. Controllership of Accounting Operations. Team Leadership & resource management. Bench Marking/Setting KPIs & Performance Measurement. ERP, MS Office, Power point, and advance Excel. Seeking a growth oriented career in accounting, finance, analysis, and planning where my professional knowledge, skills and experience can be effectively utilized. Highlights Analytical reasoning Computer Skills * Advanced in MS Excel, Access, Word and Power point. * SAP financial accounting. * Oracle financials and Hyperion reporting. * Experienced in using Synapse, Citrix database, QuickBooks pro and QuickBooks Premier. * Warehouse Management System, On Base, Mainframe, and Ultriva (Inventory maintenance software). Seminars, Trainings & Workshops Attended: Oracle Financial, Hyperion planning/consolidation. CPE - certificates, for Rolling Forecast, Leadership in new age of Finance, and Delegation skills. ABC Costing. Certified in advance MS Excel. ISO Quality Standards (OSHA). First Aid & Safety. Defensive Driving. Analytical reasoning Financial statement analysis Budget forecasting expertise Account reconciliation expert Effective time management Strong organizational skills General ledger accounting Accomplishments Achieved [number] % cost reduction by eliminating redundant processes. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Experience Acting Finance Manager , 01/2011 to Current Company Name Saudi Arabia, Bahrain, and Jordan. 2011-To - Present A multinational group involved in Drilling, Petro Chemicals, Well Services, Engineering, Mining, & Exploration/Production worldwide for Oil & Gas Sector. Working as Chief Accountant and reporting to General Manager, responsible for the following functions: Accounting Operation: Prepare and analyze monthly, quarterly, and annual financial reports with executive summary. Prepare consolidated financials, and comparative analytical reviews for all entities. Monitor cash flow and report cash management report on weekly basis. Maintain integrity of general ledger, including the chart of accounts. Manage accounts payable, including daily invoice processing, and resolve payment discrepancies. Monitor accounts receivables and developed strategies to improve AR turnover ratios. Reconcile and analyze all ledger and balance sheet accounts, including bank reconciliations. Review, investigate and correct errors and inconsistencies in financial entries, documents and reports. Maintain fixed assets accounts and depreciation schedule. Review month-end inventory, physical stock counts and variations. Execute month end closing procedures and journal entries, including accruals, and prepaid accounts. L/Cs, Bank Guarantees, arranging facilities for the various group companies. Review Zakat/Sales Tax and withholding taxation. Liaison with internal, external auditors, banks, and business lawyers. Supervise the staff for effective and timely reporting. Develop and maintain internal controls and concrete document management. Review vendors' agreements, and track supplier pre-determine performance measures. Ensure and validated inter-company transactions. Develop Adhoc reports as require by the management. Accounting Analysis and Planning: Perform cost analysis and evaluate profit margins of each business units. Monitor performance and efficiency of the company. Follow up on cost tracking, monitor and control correct cost allocation and proper recognition thereto. Prepare budgets for short term and long term planning. Prepare forecasting and comparative analysis to achieve financial goals. Prepare costing model for new business, and Tender analysis for cost and profit evaluation. Prepare comprehensive Activity Based Cost Analysis. Conduct evaluations for cost reduction opportunities. Ensure corrective actions are taken in view of analysis. Participate in strategic planning, and formulating long-term business plans. Generate monthly KPIs report, and assisted management in improving existing business standards. Major Achievements Reduced cost by 400K USD over period of 2 years. Won contract worth USD 500 Mn contract from ARAMCO, in 2014. Developed internal reports to monitor & control the operating cost. Brought receivables down from 120 to 65 days. Implemented inventory management in ERP-Oracle Financials 12i. Designed reports to have visibility of P&L to each unit level. Determined basis for allocation of overhead cost to various cost centers and automated this in ERP. Placed new KPIs, benchmarks & standardize cost to control/ improve. Prepared 3, 5 and 7 years financial plans. Worked as an Acting Finance Manager in absence of the Finance Manager, for a year. Other Special Assignments: Involved in liquation process of MB-Jordan operation, and interacted with the client (British Petroleum, BP). Compliance of Taxes and other regulatory requirements of government. Demobilization of all assets from Jordan. accountant , 01/2009 to 01/2011 Company Name IN, USA 2009 - To - 2011 A corporation involved in trading business of supplying oil & gas and consumer products. Worked as an accountant, reporting to General Manager, with following responsibilities: Posted daily sales and generate sales reports for month end closings. Prepared cash deposit details and reconciled with bank. Reviewed and approved all retail invoices, and posted all expenses. Prepared detailed monthly inventory schedules, on average cost basis reconcile inventory account in systems to the general ledger. Verified time card sheets and processed payroll, on weekly basis. Prepared AR and AP aging analysis, and closely monitored cash flows. Developed internal controls to secure all assets and inventory. Reconciled all GL accounts and executed monthly financial accounts. Generated and structured chart of accounts and all other templates required in Quick books premier. Prepared sales tax returns on monthly basis. Implemented Quick Books Premier and prepared customized chart of accounts and financial reporting. Inventory and Supply Chain analyst , 01/2007 to 01/2009 Company Name IN, USA 2007 -To- 2009 A diversified multinational HVAC industry involved in manufacturing, engineering, supply energy efficient technologies and innovative products and services for heating air conditioning systems and oil & gas sectors. Worked as Inventory and Supply Chain analyst, reported to Purchase Manager. Coordinated and managed flow of materials into, through and out of the manufacturing process. Solved inventory issues in cross-functional and multicultural environment. Prepared forecast analysis of more than USD 10 million of inventory. Adopted strategies to improve material flow and cost reduction. Managed inventory turnover to inventory supply level. Posted all transactions into the system. Prepare month end adjustments and entered into the system. Reviewed manufacturing production goals. Assisted management in launching pilot projects. Analyzed variance reports on month end. Executed audit plans for all supplier agreements, ensuring contract compliance. Tracked supplier performance metrics relative to KPIs. Provided ad hoc analysis and special projects as required. Involved in conducting physical inventory to maintain 100% accuracy. Other Special Assignments: Worked with buyers in transition of suppliers, and prepared comparison forecasted reports with actual production. Generated budgeted and forecasted reports for a pilot project of ISD compressors. Evaluated Inventory of more than one million dollar, and reduced inventory cost by 200K. Education Bachelor of Science : Business, Accounting and Finance Kelley School of Business, Indiana University Bachelor of Science in Business Major: Accounting and Finance Graduated: August, 2010 Kelley School of Business, Indiana University, IN, USA Certifications CMA Certified in advance MS Excel. Skills Inventory, Accountant, Accounts And, Ar, Basis, Cash, Cost Reduction, General Ledger, Internal Controls, Of Accounts, Sales, Sales Tax, Accounting, Finance, Accounting Analysis, Accounts Payable, Accounts Receivables, Balance Sheet, Bank Reconciliations, Budgets, Business Plans, Cash Management, Closing, Concrete, Cost Analysis, Cost Tracking, Document Management, Employee Resource Group, Enterprise Resource Planning, Erp, Exploration, Financial Reports, Financials, Fixed Assets, Forecasting, Invoice, Journal, Liaison, Manage Accounts, Oracle, Oracle Financials, Petroleum, Receivables, Reconciliations, Strategic Planning, Taxation, Ap, Brand Marketing, Closings, Consumer Products, Daily Sales, Financial Reporting, Generate Sales, Gl, Invoices, Payroll, Premier, Prepared Sales, Quick Books, Quickbooks, Retail, Retail Marketing, Sales And, Sales Reports, Tax Returns, Trading, Ad Hoc Analysis, Adjustments, Air Conditioning, Audit, Compressors, Hvac, Manufacturing Process, Material Flow, Metrics, Million, Supply Chain, Access, Accounting Operations, Audits, Budgeting, Citrix, Cma, Cost Control, Cost Controls, Database, Due Diligence, Excel, Financial Accounting, Financial Audits, Gaap, Governance, Hyperion, Iso, Mainframe, Maintenance, Management Accounting, Ms Excel, Ms Office, Operations, Proposals, Quickbooks Pro, Sap, System Development, Team Management, Warehouse Management, Warehouse Management System, Word, Accounting And Finance | FINANCE |
408 | TEACHER Interests RANGOLI DANCE COMPANY Los Angeles, CA
Lead/Post-Graduate Company Dancer 2004 - Present
*Graduated with a solo dance debut and performed in over 15+ large scale productions
*Worked alongside world-renowned dancers from India and the United States
*Lead the company through matters involving choreography and aesthetics as a senior dancer
*Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney®
*Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance
KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA
Vice President of Youth Committee and Volunteer Sep 2010 - Present
*Volunteered at religious, community, and fundraising events as a committee member
*Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event.
*Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc.
*Participated in plays, performances, and international shows to fundraise for the organization
*Received Community Service Award in 2016 for participation and time spent volunteering
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LAKEVIEW SENIOR CENTER Irvine, CA
Vice President of Volunteer Group Sep 2012 - June 2016
*Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks
*Put on events, games, holiday crafts to entertain and act as a support system
*Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues Experience Company Name February 2016 to June 2016 Teacher City , State Taught children with Autism music, dance, and art to build their focus and everyday skills. Studied about each student's medical needs and specific skills they needed to improve on. Created relationships with the parents to offer support and provide personal downtime for them. Company Name December 2015 to July 2016 Teacher and Company City , State Assisted with teaching classes in a variety of styles such as Bollywood, Bharathanatyam, Fusion, etc. Choreographed pieces for performances and private classes. Performed at various events and with organizations for fundraising. July 2013 to September 2013 Intern Worked alongside nurses in Hoag Hospital for 20+ hours in acute care, vital signs, aide in central service/supply, dietary, physical therapy, pediatrics, and urology. Studied body mechanics, biology, general chemistry/biochemistry, to patient rights, patient care skills, personal skills related to hospital surroundings and basic laboratory skills in classroom setting. Completed Cardiopulmonary Resuscitation (CPR) Certification through the course, emergency skills, career options and opportunities. COASTLINE REGIONAL OCCUPATIONAL PROGRAM-NURSING City , State Education and Training CALIFORNIA STATE UNIVERSITY May B.S : Chemistry City Chemistry 3.65 Survey of Chemistry, Introduction to Crime, Law and Justice : Biology General Chemistry Biology General Chemistry Skills acute care, art, Autism, basic, biochemistry, biology, Chemistry, CPR, focus, fundraising, Law, patient care, pediatrics, physical therapy, Resuscitation, teaching, urology, vital signs Additional Information LEADERSHIP AND ACTIVITIES
RANGOLI DANCE COMPANY Los Angeles, CA
Lead/Post-Graduate Company Dancer 2004 - Present
*Graduated with a solo dance debut and performed in over 15+ large scale productions
*Worked alongside world-renowned dancers from India and the United States
*Lead the company through matters involving choreography and aesthetics as a senior dancer
*Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney®
*Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance
KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA
Vice President of Youth Committee and Volunteer Sep 2010 - Present
*Volunteered at religious, community, and fundraising events as a committee member
*Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event.
*Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc.
*Participated in plays, performances, and international shows to fundraise for the organization
*Received Community Service Award in 2016 for participation and time spent volunteering
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LAKEVIEW SENIOR CENTER Irvine, CA
Vice President of Volunteer Group Sep 2012 - June 2016
*Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks
*Put on events, games, holiday crafts to entertain and act as a support system
*Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues | TEACHER |
409 | HR COORDINATOR Professional Summary Highly efficient Hr Coordinator well established in administrative environments that are fast-paced and challenging. Core Qualifications Exceptional interpersonal skills Innovative Microsoft Office Suite expert Human resources audits Maintains confidentiality Personnel records maintenance New hire orientation Applicant Tracking System EEO Reporting HRMS People-oriented Organized Exceptional communicator Recruiting Experience HR Coordinator , 09/2012 - Current Company Name - City , State ?Responsible for initiating, tracking and follow up of background checks and drug tests. ? First day on-board for new employee - first day documents, I-9 and tour of the building. ? Conducts exit interviews - relays info back to management. ? Routes positions for approval and posts requisitions to the company careers page and to outside job boards. ? Recruits for warehouse, driver and entry level to mid level positions using Kenexa BrassRing and sourcing resumes from online jobsites/databases. ? Run applicant flow logs from applicant tracking system, putting data into AA-EEO spreadsheet. ? Attends college career fairs to recruit potential interns and fill other positions as necessary. ? Initiates and leads Best Practices initiatives. ? Administrator for employee performance review program tool (Access database). ? Responsible for reviewing manager's submissions of employee performance reviews to ensure proper content and giving feedback to the manager. ? Maintains associate personnel files from filing and retention. ? Vouches department bills for payment. ? Other administrative duties as assigned. HR Coordinator , 06/2012 - 09/2012 Company Name - City , State Assignment at Edward Don & Company, temp to hire. HR Coordinator , 08/2008 - 09/2011 Company Name - City , State ?Scheduled background checks and drug screens for candidates. ? Compiled and processed expense reports for candidates. ? Communicated with the Hiring Manager about the new hire's first day. ? Administered the new hire associate experience by scheduling their first day's HR session. These sessions included reviewing company policies, completing I-9 through E-verify, dispensed WOTC survey, explain direct deposit, encouraged self-identification (EEO) and demonstrated the company portal. ? Designed and prepared printed HR materials for new hires. ? Point person for SOX compliance for the HR Department. ? SAP Administration: ran requested reports, created requested reports and entered employee information. ? Planned and managed internal corporate events. Events included: Take Your Child to Work Day, Wellness Fairs, fund raisers, blood drives, lunch and learns and employee service recognition breakfasts. ? Edited and updated the HR Department's page on the portal using SharePoint software. ? Trained in CPR and first aid. ? Responded to injured associates and dispensed employee injury statement to injured associate. Receptionist , 02/2003 - 03/2008 Company Name - City , State Internship program Recruiter Lead for college students. ? Collaborated with company President to decide what criteria would deem student eligibility for intern program. ? Posted employment positions to the company website. ? Sourced and screened qualified candidates. ? Passed on qualified candidates to Hiring Managers. ? Tracked candidates in Excel program. ? In charge of all company State and Federal poster requirements for multiple locations including out of state locations. ? The go-to person for general company knowledge and administrative support. ? Managed a six line phone system of incoming calls. ? Updated company phone and employee directory on the portal. Education 2008 DePaul University - City , State BA Human Resources Professional Affiliations Membership: Society for Human Resources (SHRM) Membership established in 2007 Technical Skills and Qualifications Microsoft Sharepoint, SAP, Sharepoint, Excel, Groupwise, Incoming Calls, Ms Office, Ms Outlook, Outlook, Phone System, Receptionist, Recruiter, Sterling Inforsystems, Orange Tree Employment Services, Kenexa - IBM Products, Ultipro, New Hires, Sarbanes-Oxley (SOX), Scheduling, Access, Applicant Tracking System, Best Practices, Database, Databases, Employee Performance, Entry Level, Filing, Leads, Performance Review | HR |
410 | FINANCE DIRECTOR Experience Finance Director 04/2014 to Current Company Name City , State Merck Global Capital Investment Planning & Reporting. Responsible for the forecasting, planning and reporting of Merck Capital Investments (2014 Budget = $1.7B) in support of all divisional areas. Harmonize and streamline capital project tracking and approval procedures. Led a total team of 12 professionals, having both Finance and Engineering backgrounds. Finance Director 01/2013 to 03/2014 Company Name City , State Americas & Merck Consumer Care Mfg Operations Responsible for the development of budgets, forecasts, long range plans, inventory & capital reporting for all manufacturing plants in North America (gross spend of ~$1B), and for my first 3 months, Latin America Oversaw a '14 budget that delivered 10% labor & overhead standard cost productivity Developed a clear, highly collaborative budget COGS review process with MCC Finance to ensure transparency and integrity in the MCC-specific productivity handoff. Led a total team of 18 professionals, spanning the US, Puerto Rico and Canada. Associate Finance Director 04/2011 to 12/2012 Company Name City , State Biologics Product Lifecycle & Sourcing / BMSC Oversaw the development of the annual budget, quarterly forecasts (total consolidated budget = $165M) for the Biologics Commercialization area, which focuses on bringing product mfg processes from the lab scale to commercial production scale; analyze financial variances & performance trends and communicate issues to the VP, Biologics Mfg and Exec Director, BMSC. Provide financial & economic analysis to support strategic decisions for Merck's biologics programs, including production siting analysis (i.e. make vs buy), capital expenditures, market entrance strategies and cost reduction initiatives Regularly collaborate with and influence colleagues from multiple areas including Supply Chain Management, Procurement, Marketing, and Tax to deliver beneficial recommendations to Merck Sr. Leadership Serve as the primary Merck financial liaison for a key contract manufacturing relationship Lead and develop a staff of 1 Sr. Financial Analyst. Finance Manager 02/2008 to 03/2011 Company Name City , State Merck Manufacturing Division (MMD) Planning, Reporting & Analysis Oversaw the development of the MMD annual budget, quarterly forecasts (total consolidated budget = $10B, having $2B direct P&L impact); analyze financial variances & performance trends and communicate divisional issues to the President, Merck Manufacturing and his direct reports. Established process and tools required for the MMD 5-yr long range operating plan. Process focused on major business initiatives/drivers and can easily be scaled to incorporate more or less level of detail as needed Managed the annual budgeting and quarterly forecasting for MMD's Restructuring program; reviewed performance & variances with Corporate Finance management & external auditors, processed quarterly accelerated depreciation for assets totaling over $200M across multiple sites Created method to calculate manufacturing variances requiring capitalization on a global basis (impacting over 20+ sites); established variance tracking & control mechanism to ensure balance sheet accuracy and support non-current inventory reporting Served as primary point of contact with Corporate and other Merck divisions; addressed ad-hoc requests regarding audit, statutory & management financial reporting and other business needs Temporarily assumed responsibility for the MMD HQ Finance team as a result of an unexpected 4-month medical leave for the Director, MMD HQ Finance, leading a team of 2 analysts. Finance Manager 05/2007 to 02/2008 Company Name City , State Implemented standard financial reporting processes & procedures for the Merck Manufacturing Division. Provided regional financial support to the North American & Latin American plants (~15 sites) for the annual budget and quarterly forecasts; prepared performance summaries and variance analyses for the Senior VP, North & Latin American Operations. Coordinated the worldwide 2008 budgeting cycle for the Merck Manufacturing Division, including the establishment of universal calendars, templates, guidance communications. Supervised staff of 3 analysts. Senior Financial Analyst 04/2006 to 04/2007 Company Name City , State Sales & Marketing Prepared the annual budgets and numerous scenario analyses for the Cordis Neurovascular US Sales & WW Marketing groups: ~$20MM in spending. Performed budget variance analyses to understand drivers of spending change Analyzed price-volume mix impact on sales performance, as well as royalties, sales force commissions, product pricing for potential contracts and sales reserves Simplified methodology for managing co-promotion activities with another Cordis franchise while providing adequate commissions to sales force Automated headcount reporting tools using Excel macros. Senior Financial Analyst 06/2004 to 03/2006 Company Name City , State Prepared the annual budgets for the West Point Quality Organization (WPQO) and Vaccine Tech & Engineering group (VTE): ~$100MM in combined spending. Revised monthly financial forecasts based on changes in business drivers, performed variance analysis & presented financial performance metrics to WPQO and VTE Vice-Presidents and their direct reports monthly. Implemented new Excel-based models to streamline the monthly forecast and annual budget data collection process. Developed an Excel-based headcount reporting model for the WPQO to simplify efforts to meet corporate requirements. Financial liaison for Six Sigma project team to determine lab supply efficiencies. Served on Finance Recruiting teams to identify talent at the 2004 and 2005 National Black MBA Conferences. Senior Internal Auditor 07/2002 to 06/2004 Company Name City , State Evaluated the adequacy and effectiveness of Merck's internal control environment through identifying significant business risks and conducting detailed testing of critical business processes. Supervised audit teams during 3-week fieldwork engagements, and prepared written reports of audit findings and recommendations for senior management. Completed 11 audit assignments as the Auditor-in-Charge. Recognized and shared best practices for improvement throughout Merck's worldwide operations. Participated in audits of international subsidiaries, divisional entities, corporate, and third parties. Developed audit recommendations and implementation plans in collaboration with entity management teams and Client Audit Directors in order to mitigate potential risks. Worked with domestic departments and international subsidiaries to enhance their internal control documentation to assure Sarbanes-Oxley compliance. Education Master of Business Administration : Finance May 2002 UNIVERSITY OF MARYLAND - COLLEGE PARK
Robert H. Smith School of Business GPA: GPA: 3.73 Finance GPA: 3.73 Bachelor of Arts : Chemistry Mathematics and Chinese May 1998 NEW YORK UNIVERSITY GPA: GPA: 3.93 UNCF - Merck Undergraduate Science Research Scholarship for Minorities GPA: 3.93 Chemistry Mathematics and Chinese UNCF - Merck Undergraduate Science Research Scholarship for Minorities Skills streamline, ad, balance sheet, Basic, budgeting, budgets, Budget, business processes, capital expenditures, Cognos, Conferences, contracts, Corporate Finance, cost reduction, Client, data collection, documentation, drivers, economic analysis, Essbase, senior management, Finance, Financial, Financial Analyst, financial forecasts, financial reporting, forecasting, Hyperion, inventory, Investments, JD Edwards, Latin, Leadership, Lotus Notes, Director, macros, managing, Mfg, market, Marketing, MBA, Access, Excel, Microsoft Office Suite, PowerPoint, Win98, Word, pricing, processes, Procurement, promotion, Quality, Recruiting, reporting, Sales, SAP, Sarbanes-Oxley, Six Sigma, Spanish, strategic, Supply Chain Management, Tax, Vaccine, variance analysis, Vista, written | FINANCE |
411 | KINDERGARTEN TEACHER Summary Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Skilled ESL Instructor who uses effective and efficient methods of teaching, while focusing on the individual needs of each student. Skills Microsoft Office Academic assessment methods Whole Brain Teaching techniques as classroom management/procedures Certified ESL Instructor Proficiency in differentiated insdtruction Co-teaching
experience in kindergarten
Experienced
with Smart Board Proficient in MS Word, PowerPoint, Excel Experience 09/2013 to Current Kindergarten Teacher Company Name － City , State Implemented Daily 5 Language Arts and Daily 3 Math Multi-Tier System of Supports(MTSS) Proficient in Dibel and TRC assessments Differentiated
tasks/activities Collaborating Member of the Schedule Committee for SPEC/LRE Co-Teach with LBs1 in Language Arts and Math 09/2007 to 09/2013 First Grade Teacher Company Name － City , State Collaborated with colleagues on developing new classroom projects and monthly themes. Encouraged children to be understanding of others. Promoted good behaviors by using the positive reinforcement method. 09/1999 to 09/2007 Third Grade Teacher Company Name － City , State Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Distributed quarterly educational assessments, similar to report cards, to each parent. Local School Council Teacher Representative Education 2015 ELL : Endorsement North Park University － City Endorsement 2002 M.A : Teacher Leadership Roosevelt University － City Teacher Leadership 1998 B.A : Early Childhood Education National-Louis University － City Early Childhood Education Skills Co-teach with LBs1 inclusion and ELL students, Differentiated Instruction, Excellent student and parent relations, Technology Integration, Classroom Management, Character Development, SMART Board, MS Word/PowerPoint/Excel | TEACHER |
412 | RESEARCH SCIENTIST Summary Highly motivated Research Scientist possessing proficiency in numerous disciplines of the biotechnology and in-vitro diagnostic ( IVD ) industry. Self starter •knowledgeable •analytical •decision maker •effective natural leader Adaptable, Analytical, Dedicated, Driven, Effective, Focused, Hardworking, Highly motivated, Innovative Meticulous, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Pragmatic, Proactive, Productive, Proficient, Skilled, Versatile Highlights EndNote, Softmax Pro, MS-Office Suite ( Excel, PowerPoint & Word ), C/C++, Windows & Mac OS. Accomplishments To Discover and Characterize Epigenetic Modifications of Chromatin That Can Affect Organismal Lifespan (2012) Carried out reverse genetic screen to identify mutations in Histone H3 & H4 that might affect yeast growth in varying nutrient conditions. Identified a histone acetyl transferase, SAS2 that modifies H3K14A under nutrient stress based on microarray analysis and protein expression studies using Western Blot analysis. Molecular Characterization of Root Nodule Associated Bacteria (2011) Successfully isolated root nodule associated bacteria from naturally grown legumes. Carried out molecular characterization through isolation of plasmid DNA & subsequent restriction enzyme analysis Mass Cultivation & Optimization of Biofuel Production by Using Microalgae (2011) Accomplished optimization of mass cultivation of microalgae. Successfully carried out pilot scale studies of biofuel extraction from the microalgae & HPLC studies on the fuel. Awarded 1st place for Paper presentation at BITS-Pilani, Dubai Annual Technical Conference-2010 Awarded 2nd place for Poster presentation at the Engineering Student Renewable Energy Competition-2011 Isolation & Characterization of Bacterial Strains for Bioremediation of Soil Contaminated with Oil Spills (2009) Successfully isolated bacterial strains from soil contaminated with oil spills. Achieved degradation of various hydrocarbon sources which was monitored using UV/Visible Spectroscopy. Awarded 1st place at the BITS-Pilani, Dubai Annual Technical Conference - 2009 SKILLS Interpersonal skills: Effective communicator, quick learner and adaptable. Effective leader Integral part of the organizing committee for events by Chimera Biotechnology Club - BITS Pilani Dubai Communication Key communication point to management for current project at Saladax Biomedical,Inc. Give presentations and lead team discussions on a regular basis as a Research Scientist at Saladax Biomedical, Inc. Experience Research Scientist Jun 2013 to Current Company Name － City , State Develop automated immunochemical based diagnostic assays (ELISA) for oncology drugs which enable patients to receive chemotherapy drugs in doses individualized to their personal needs. De facto leader for a project to troubleshoot an existing diagnostic assay to improve sensitivity and reproducibility as well as to accommodate a new dosing regimen for the same drug. Responsible for designing and carrying out experiments in a GLP/GMP environment as well as analyzing data and presenting it. Key communication point to the management. Responsible for writing regulatory reports. Currently a member of another team developing an assay for an oncology drug. Investigative Toxicology Intern Jun 2012 to Aug 2012 Company Name － City , State Gained expertise in preclinical drug development with emphasis on toxicology. Enhanced molecular biology laboratory skills in techniques such as RT-PCR, & ELISA. Using statistical analysis, successfully identified a gene signature from RT-PCR data for drug induced liver oxidative stress. Successfully carried out Assay Qualification and Validation for MesoScale Discovery Assay (ELISA). Enhanced communication skills through regular presentations in the organization. Research Assistant Aug 2010 to Jan 2011 Company Name － City Acquired substantial experience in R&D working on a project titled 'Isolation, Characterization & Cross Inoculation Studies of Rhizobia under Salinity Conditions'. Successfully isolated rhizobial species that survived up to a salinity of 40 dS/m, almost as high as sea water. Intern Jun 2009 to Jul 2009 Company Name － City Worked as part of a team in the Biochemistry, Immunology & Hematology departments. Successfully carried out statistical analysis of lipid profiles of patients and submitted a report on the same. Education Masters of Science , Biotechnology 5 2013 University of Pennsylvania GPA: GPA: 3.83/4.0 Biotechnology GPA: 3.83/4.0 Bachelor of Engineering (Honors) , Biotechnology Birla Institute of Technology & Science － City GPA: GPA: 9.62/10 Biotechnology GPA: 9.62/10 Publications Isolation and characterization of salt-tolerant rhizobia native to the desert soils of United Arab Emirates
Emirates Journal of Food and Agriculture (Plant Science), 2013. Vol 25, No 2 (2013): February
- Selected by Science Development Network for their highlights. Interests Team player
- Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical.
- Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day. Skills C, C++, communication skills, designing, ELISA, GLP, GMP, Mac OS, Excel, MS-Office Suite, PowerPoint, Windows, Word, OS, presenting, presentations, RT-PCR, statistical analysis, troubleshoot, Validation Additional Information Team player
- Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical.
- Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day. | AGRICULTURE |
413 | AVIATION SUPPLY TECHNICIAN Summary I am a Supply Chain and Operations manager with invaluable knowledge of managing projects, resources and staff in an effective and efficient manner. I am highly focused with a comprehensive understanding of operations management, contracting, logistics, procurement, and supply chain. I have a consistent and proven track record of successfully employing the best practices that improve efficiency, reduce operating cost while increasing performance within a budget. I am committed to identifying and implementing continuous improvements in operations. I am currently looking for a new challenging position. A position which will make the best use of my existing skills and experience and also further my personal amd professional development. Highlights Strategic planning Global and strategic sourcing Negotiations expert Procedure development Analytical Personable Team building Cost reduction and containment Multi-site operations Process improvement strategies Inventory control Initiative and leadership Contract management Manage service relationships Productivity improvement specialist Flexible Dedicated Microsoft Office Suite expert Troubleshooting and problem solving Contract review and recommendations Client relationships Budget development Prepare reports, charts, and brriefings Skills Full understanding of all applicable policies, procedures, rules, and regulations. Strong knowledge of Supply Chain Management fundamentals Strong knowledge of interfacing departments' processes and priorities Uses focused listening to understand others' perspectives Learns new informations and skills quickly Strong performance improvement and equipment reliability focus Demonstrated ability to apply applicable codes and regulations Demonstrates initiative and proven ability to effectively manage cost of a business Technical Proficiency in this assigned function and specialty Eleven (11) plus years of Supply Chain and procurement experience Accomplishments Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Lowered freight rates by 20% by negotiating with manufacturers and the transportation department. Increased the on-time deliveries by 30% within the first year of employment. Recipient of the New Orleans Federal Executive Board's Distinguished Service Award for outstandingAdministrstive Support Achievement Award in May, 2011. Experience Aviation Supply Technician July 2011 to December 2014 Company Name － City , State Mobility Transportation Specialist July 2011 to December 2014 Company Name － City , State Reviewed new customer orders and requests and manually entered data into a centralized database. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Negotiated contracts with outside providers to minimize costs to the company and customers. Oversaw scheduling for the day-to-day activities of 10-15 transportation employees. Manually created shipments, assigned carriers and dispatched shipments. Forwarded client-related quality and service issues to the appropriate manager for resolution. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Coordinated rush orders and order changes. Resolved problems for customers, warehouses and carriers. Acted as a liaison between logistics, carriers and customers. Coordinated returns between origin and interim transportation departments. Wrote weekly and monthly global transportation reports. Produced bills of lading and updated shipment status information. Monitored shipments to guarantee on-time delivery. Completed all necessary customs documents and other paperwork. Oversaw the organizing and product storage in stockyard areas. Drafted reports every day to present accomplishments and progress to management. Exhibited strategic leadership and foresight in support of long-range sales growth. Built partnerships with local organizations to increase company offerings and improve services. Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Prepared invoices for all customers in the logistics department at the end of every month. Program Support Clerk March 2010 to July 2011 Company Name － City , State Movement Control Coordinator June 2010 to August 2010 Company Name － City , State Letter Carrier September 2009 to March 2010 Company Name － City , State SUpply Chain Management Technician/ Aircraft Maintenance July 2003 to July 2009 Company Name － City , State Education MBA : Management , 2014 University of Phoenix － City , State , United States BBA : Integrated Supply Chain and Operations Management , 2012 University of Phoenix － City , State , United States Coursework in Business, Management and Communications Coursework in Business, Supply Chain management High School Diploma : 2001 St. Augustine High School － City , State , 70119 | AVIATION |
414 | DOMESTIC VIOLENCE AND SEXUAL ASSAULT ADVOCATE Professional Summary Certified Massachusetts Domestic Violence and Sexual Assault Advocate driven to help survivors overcome numerous intersecting social, mental and emotional obstacles. Experience developing and facilitating groups for many age groups and populations, and excellent outreach background. Skill Highlights Individual Counseling Group facilitation Risk Assessment Program Development Youth Advocacy Court advocacy Outreach Case management Professional Experience Company Name July 2014 to Current Domestic Violence and Sexual Assault Advocate City , State One on one counseling addressing emotional needs, coping skills, goals and planning for survivors of domestic violence and sexual assault, often maintaining a caseload of up to 15 clients at one time. Cross trained as court advocate, helping people to access restraining orders at the Haverhill District Courthouse. Created and facilitated the first successful women's support group for survivors of domestic violence and sexual assault at the YWCA Haverhill, with a regular attendance of 10-20 women. Successfully built and rebuilt relationships with outside agencies in the greater Haverhill community, which in turn helped to secure donations and help for our clients and programs. Conducted training and presentations in the community regarding healthy relationships, domestic violence, sexual assault, technology safety, codependency, coping skills, self care and other relevant social issues to all age groups, including at Haverhill Public Schools and other agencies. Developed an empowerment group for girls age 10-14 after school that takes place twice a week, which has become one of the most popular after school options at the middle school. The program is currently expanding into other middle schools. Company Name January 2014 to May 2014 Student Intern City , State Assisted attorney Samdperil during a major homicide trial including input on trial strategy. Conducted client interviews on behalf of attorney Samdperil. Organized case files and discovery materials to prepare for trial. Attended criminal and family court proceedings, depositions, and other meetings related to current cases. Performed research tasks as needed. Took on secretarial duties in the absence of the paralegal. Performed background research on both clients and plaintiffs in order to aid case strategy. Company Name January 2010 to January 2014 Student Advocate and Assistant Outreach Coordinator City , State Organized the Community Educators, who are a secondary group of volunteers with the Sexual Harassment and Rape Prevention Program. Planned, organized and arranged presentations and participation programs in classrooms, residence halls, and university events. Designed and implemented new work flow processes to improve productivity. Digitized archives of newspaper articles related to sexual assault from around New England dated back to 1980. Staffed the emergency help line on campus. One-on-one guidance for students including phone based counseling and referrals for survivors of sexual assault. Company Name January 2012 to Current Customer Service Representative City , State Learned cash register and money skills as well as inventory and ordering. Opened and closed the operation. Trained and managed other employees. Worked in a supervisory position. Worked well under pressure or alone and demonstrated excellent time management and multitasking skills while raising dough, cooking waffles and managing the delicate equipment. Company Name January 2010 to January 2013 Research Assistant, Legal Socialization Lab City , State Graduate level statistical analysis and research during undergraduate years. Honed presentation skills while presenting and defending original research on legal socialization, youth behavior and criminal behavior, violent video games, bullying and more. Gained proficiency using SPSS, Microsoft Excel, Microsoft Office and other software. Edited manuscripts and original research in a collaborative but fast paced and competitive environment. Company Name January 2011 to January 2012 Safezones Facilitator, Office of Multicultural Student Affairs City , State Participated in an intensive training that included a thorough understanding of how to speak publicly about issues that are often considered socially uncomfortable and how to make people at ease with these difficult conversations. Facilitated conversation and participation in a supportive and sincere manner. Trained staff, resident support, and students on LGBTQ+ topics, concerns and identities throughout campus. Company Name January 2011 to January 2012 Peer Mediator City , State Lead in depth training and seminars on problem solving, particularly at on-campus sorority and fraternity houses, leading to positive outcomes and a happier community within the houses. Overhauled previously held opinions to view conflict from several different perspectives and find a mutually satisfying resolution. Company Name January 2006 to Current Server City , State Formed long-lasting relationships with customers and coworkers in a fast-paced, multitasking environment. Awarded with additional responsibilities over time; was working as a cook, bus person, waitress and dishwasher while also supervising other employees. Learned valuable customer service skills and time management skills. Education and Training University of New Hampshire May 2014 Bachelor of the Arts : Psychology and Justice Studies Forensics Psychology and Justice Studies Forensics Skills Conflict resolution, advocacy, group facilitation, program development, youth advocacy, outreach, Microsoft Office, training, counseling, customer service skills, data entry, database, editing skills, money handling, multitasking, presenting, problem solving, programming, public speaking, research, safety, secretarial, seminars, staffing, statistical analysis, strategy, supervising, phone, time management. | ADVOCATE |
415 | MARKETING COORDINATOR Skills advertisements, approach, content, Customer Service, databases, direct mail, direction, editing, email, graphic, managing, marketing strategies, marketing, marketing collateral, materials, newsletter, online marketing, press releases, production manager, Research, sales, script, stories, video, website, articles Experience 01/2016 to Current Marketing Coordinator Company Name － City , State Campaigns. Created the hashtag #CPRstrong used on social media to promote awareness of HealthStream's 3 millionth HeartCode BLS completion. Designed script and production direction for Talent Management's video, Accelerate Development. Formed copy for direct mail pieces and email campaigns for HealthStream's first account-based marketing campaign. Proficient at developing and delivering external communications, promoting awareness to customers about new products and upcoming events. Increase product visibility to new and existing markets by authoring copy and providing design direction for digital marketing strategies. Manage the creation of print and online marketing and sales collateral, overseeing the approval process and ensuring content meets brand standards. Generated a record high of 340+ registrants for a 15-minute product demo by modifying tone of voice and visuals used in online advertisements. Efficient with Pardot and Salesforce for managing account databases. Oversee website updates by editing and ensuring clarity and visual appeal. Collaborate with production manager, graphic designers, and vendors to ensure deadlines are met. Oversaw rebranding process for Franklin Covey, a new HealthStream partner, by ensuring materials met company standards and checking for grammar and visual appeal. 01/2014 to 01/2016 Customer Support Specialist Company Name － City , State Consistently ranked in the top five for case closures). Received recognition in the Customer Service Spotlight. Helped develop a best practice document used by over 4 million subscribers. Provided solutions and step-by-step support to healthcare administrators, educators, and clinical staff. 01/2013 Public Relations and Marketing Intern Company Name － City , State Interviewed hospital professionals for feature stories and press releases. Prepared marketing collateral promoting hospital events. Updated bulletin boards. Assisted with various community events, including the children's health and wellness fair, monthly blood drives, t-shirt drives, and Christmas activities for the hospital. Tour guide of the medical campus for new hospital donors. Designed, selected topics, and wrote monthly employee newsletter. Researched and collected media clippings for analytical and historical purposes. Managed public and employee inquiries
Special Projects
Hispaniola Mountain Ministries, Starkville, MS 2013
Campaign to Improve Donor Relations. Performed a SWOT analysis for both internal and external factors. Created the survey to validate results completed by 150+ volunteers. Identified notification and follow up methods preferred by donors and stakeholders. Performed a target public assessment. Identified primary and secondary publics for HMM to target to get new donors. Research methods: journal articles, survey. Identified goals, objectives, strategies and tactics to achieve desired outcomes. Provided multiple ways to measure the effectiveness of each goal. Created a timeline detailing when and how to approach potential donors and appropriate follow up behavior. Education and Training 2013 BA : Communication-Public Relations Marketing Mississippi State University Communication-Public Relations Marketing Magna Cum Laude 3.8/4.00 3.66/4.00 | PUBLIC-RELATIONS |
416 | 4/5 GRADE TEACHER Summary English Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Highlights Lesson planning expertise MS Office proficient Schedule creation and maintenance Academic performance evaluations Accomplishments Served as Head Cheer Coach for 10 students in seventh and eighth grade. Co-sponsored Student Council and yearbook. Experience 4/5 grade teacher September 2015 to Current Company Name － City , State 4th/5th Grade Teacher Create lesson plans and curriculum. Develop and use a variety of assessment data to refine curricula and instructional practice. Evaluate academic achievement through detailed analysis of student performance. Develop and maintain cohesive and positive classroom atmosphere and culture. Manage student behavior to ensure all students are fully engaged in learning. Prepare lesson plans and special instructions for substitutes. Build and maintain strong relationships with students and parents. Provide continual assessment of student progress and maintain student education records and secured data. Create monthly classroom newsletter to keep parents informed of class activities. Eighth grade English/Language Arts Teacher July 2011 to May 2015 Company Name － City , State Eighth Grade English/Language Arts Teacher Create lesson plans and curriculum based on AZCCR Standards. Develop and use a variety of assessment data to refine curricula and instructional practice. Evaluate academic achievement through detailed analysis of student performance. Develop and maintain cohesive and positive classroom atmosphere and culture. Manage student behavior to ensure all students are fully engaged in learning. Prepare lesson plans and special instructions for substitutes. Build and maintain strong relationships with students and parents. Provide continual assessment of student progress and maintain student education records and secured data. Collaborate with resource specialists to meet the needs of all students. Attend and implement professional development training and learning throughout the school year. Highly-qualified in subject matter due to exceptional knowledge. worked with administration to put together student's schedule Create monthly classroom newsletter to keep parents up to date Coach 7/8th grade cheerleading squad and serve as student council advisor. Planned and implemented fundraising efforts for both extracurricular activities and philanthropic organizations. Site Director April 2008 to January 2011 Company Name － City , State Supervise and interact with staff and children grades k-12 Create and implement RULES Insure that site meets DHS licensing standards Help to keep multipurpose room and storage area organized Greet parents and keep them informed of daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date with DHS standards Create and implement duty roster Keep site files up to date and in order Evaluate and review staff performance Participate in bi-weekly staff meetings Supervise and plan special events. Plan and implement designed curriculum. Activity Leader April 2007 to April 2008 Company Name － City , State Supervise and interact with staff and children ages K-6 Create and implement incentive program for homework club and program Create and implement STAFF and KIDS RULES Insure that site meets DHS licensing standards Help to keep multipurpose room and storage area organized Greet parents and keep them informed of daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date with DHS standards Create and implement duty roster Keep site files up to date and in order Evaluate and review staff performance Keep track of budget Attend and participate in management workshops Prepare for camps Received Fingerprint Clearance Card and DHS Directorship. Program Manager January 2003 to December 2006 Company Name － City , State Supervise, interact and evaluate staff and children ages K-5 Create and implement incentive program for homework club and program Plan and execute special events for kids and their families Help to keep multipurpose room, and supply closet organized Greet parents and keep them informed on daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date and presentable at all times Create and implement duty roster and daily activities Keep site files up to date and organized Ensure that site meets DHS licensing standards Create monthly newsletter using Microsoft Word Keep track of budget and order supplies Attend and participate in leadership workshops Provide nutrition education as part of AzNN partnership Received DHS Directorship. Education Bachelor of Arts : English Literature Adolescence Community and Education , 2013 University of Arizona － City , State English Literature Adolescence Community and Education Associate of Arts : General Education , 2011 Central Arizona College － City , State General Education Skills academic, Arts, budget, bi, Coach 7, council, English, special events, fundraising, leadership, lesson plans, meetings, Microsoft Word, newsletter, progress, Teacher, workshops | ARTS |
417 | TEACHER Summary Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.[Job Title] capable of remaining calm under pressure while continuing to keep the preschool setting light and playful. Will work hard to identify and communicate behavioral and educational issues.Open-minded [Job Title] talented at incorporating a blend of traditional and progressive techniques into daily activities. Facilitates clear communication between children, parents and fellow staff.Creative preschool teacher adept at continually implementing current trends in early childhood curriculum.Early Childhood Teacher specializing in child psychology and development. Recognizes the importance of the parent-child bond and believes in regularly communicating with each parent. Highlights CPR First Aid Certificate Problem Solver Time Management Creative thinking Team player Certified in Early Childhood Education Conflict resolution techniques Training in food handling preparation Calm and patient Experience 08/2013 to 01/2016 Teacher Company Name － City , State Supervise 3-5 year old children. Setup small group and outdoor activities. Maintain paper work for parent - teacher conference. Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems. 09/2008 to 06/2013 Teacher Company Name － City , State Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes. 08/2007 to 03/2011 Baggage Supervisor Company Name － City , State Manage and maintain baggage delivery to airplanes. Ensure safety around all arrival and departure of flights. Make end of shift reports to management team. 03/2004 to 09/2007 Teacher Company Name － City , State Teach age level activities. Maintain security. Schedule weekly plans for class. Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes. 03/2015 to 01/2016 Lead Volunteer Company Name － City , State Volunteer of the Month. Assist various ministries as needed. AM33 leader and weekly phone caller. Education 6/1996 C.D.A - Child Development Associate Seattle Central Community College － City , State Emphasis in Child DevelopmentContinuing education in Early Childhood EducationChild Abuse Awareness training Present BA : Elementary Education / Special Needs Grand Canyon University － City , State Elementary Education / Special NeedsElementary Education coursework Skills CPR, Creative thinking, delivery, First Aid, policies, Problem Solver, safety, teacher, Team player, phone, Time Management | TEACHER |
418 | PROPERTY MANAGEMENT ASSISTANT Professional Summary Dedicated Public Relations Specialist with vast experience managing external public relations and media agencies. Skillfully manages multiple tasks and meets tight deadlines in high-pressure environments. Skills Bilingual in English and Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant , 01/2018 to Current Company Name – City , State Introduced prospective tenants to types of units available and performed tours of premises. Communicated with clients and tenants while offering strategic solutions to remedy problems. Communicated effectively with owners, residents and on-site associates. Generated professional networks by engaging in professional, industry and government organizations. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Public Relations Coordinator , 08/2017 to 06/2018 Company Name – City , State Identifying clients' needs through market research and analysis and developing forward-thinking strategies. Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects. Creating proposals for various activations and events. Developing and cultivating ambassadors for campaigns. Researching and organizing event elements, including venues, guest speakers, influencers, etc. Executing and monitoring performance of campaigns to boost brand awareness and profitability. Analyzing the results of campaigns and reporting observations to the client through our post-event reports. Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials. Liaising with journalists to pitch and secure the necessary media coverage. Monitoring media coverage Maintaining an up-to-date media list Compiling monthly reports, and end of campaign reports. Faculty Liaison/Textbook Supervisor , 04/2015 to 06/2017 Company Name – City , State Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth. Responded to requests for information from media or designated appropriate spokesperson or information source. Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions. Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Increased revenues and supported business goals by developing public relations strategies and campaigns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Led projects and analyzed data to identify opportunities for improvement. Resolved problems, improved operations and provided exceptional service. Stockroom Supervisor , 09/2013 to 01/2015 Company Name – State NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns. Education Criminal Justice Bronx Community College - City , State Associate of Arts : Video Game Design Southern New Hampshire University - City , State Certifications Computer Science Certificate, CENTU Dominican Republic - 2009 Intermediate Python Coder/Data Analyst and advancing, DataCamp Skills Bilingual in English and Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant , 01/2018 to Current Company Name – City , State Introduced prospective tenants to types of units available and performed tours of premises. Communicated with clients and tenants while offering strategic solutions to remedy problems. Communicated effectively with owners, residents and on-site associates. Generated professional networks by engaging in professional, industry and government organizations. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Public Relations Coordinator , 08/2017 to 06/2018 Company Name – City , State Identifying clients' needs through market research and analysis and developing forward-thinking strategies. Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects. Creating proposals for various activations and events. Developing and cultivating ambassadors for campaigns. Researching and organizing event elements, including venues, guest speakers, influencers, etc. Executing and monitoring performance of campaigns to boost brand awareness and profitability. Analyzing the results of campaigns and reporting observations to the client through our post-event reports. Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials. Liaising with journalists to pitch and secure the necessary media coverage. Monitoring media coverage Maintaining an up-to-date media list Compiling monthly reports, and end of campaign reports. Faculty Liaison/Textbook Supervisor , 04/2015 to 06/2017 Company Name – City , State Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth. Responded to requests for information from media or designated appropriate spokesperson or information source. Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions. Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Increased revenues and supported business goals by developing public relations strategies and campaigns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Led projects and analyzed data to identify opportunities for improvement. Resolved problems, improved operations and provided exceptional service. Stockroom Supervisor , 09/2013 to 01/2015 Company Name – State NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns. | PUBLIC-RELATIONS |
419 | PRODUCT SPECIALISTS Professional Summary To obtain a Merchandising position within a company to provide a style and culture that exudes ones present mindset of the retail industry. Ultimately to provide an excellent customer experience in order to maximize revenues and market share to receive a healthy return on investment. Experience 08/2014 to Current Product Specialists Company Name － City , State Responsibilities for this role include receiving and answering customer inquiries and requests regarding products, orders, pricing and other services offered and providing operational support for Garmin's consumer electronic products and working with customers to determine which products, accessories and plan of action best serves the customer's individual needs. Other responsibilities include: Remain current on changes in policies, procedures, and product offerings Report any and all out-of-line conditions affecting customer satisfaction Develop and maintain department and company image and philosophy to the public Become highly knowledgeable in the specifications, capabilities and operation of Garmin products Answer customer technical inquiries regarding Garmin products via telephone, letters, fax and electronic mail Monitor, document and report failure trends in Garmin equipment Identify and recommend improvements in Garmin products, documentation and procedures Review special circumstances and authorize warranty service when deemed appropriate. 09/2012 to 08/2014 Assistant Manager/Manager Company Name － City , State Deliver premium customer service Driving sales goals to meet and exceed company standards Training and hiring current and new employees Implementing company visual merchandising standards Responsible for paperwork regarding payroll, managing hours, and daily operations Manage employees and set individual goals that allow for personal and growth of business Work with district manager to implement loss prevention standards through weekly audits and customer awareness. 06/2012 to 09/2012 Apparel Sales Lead Company Name － City , State Implementing the merchandise presentation standards and signage of the apparel department to meet company standards and maximize profits Supporting company standards of selling and customer service Assisting the store management team with general supervision in the store in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned Complying with cash office procedures and preparing deposits and balancing cashiers Compliance to loss prevention standards and audit requirements. 07/2010 to 05/2012 Team Scout Coordinator Company Name － City , State Set up in store displays, maintain and change out graphics. Move product to optimize location on floor/shelf. Refresh product presence to ensure full and neat presentation of available inventory. Provide in store support around key marketing programs, initiatives and major product launches Educate retail managers and sales associates on Under Armour in store programs, sales initiatives, product launches and corporate merchandising guidelines Provide a high level of customer service within Under Armour merchandise areas, the location of which within the store to be based on season, launch and/or event. 09/2009 to 07/2010 Footwear Specialist Company Name － City , State Assist customers with footwear needs Knowledge of all types of athletic footwear Stock and remodel footwear sales floor to company standards weekly based on company initiatives and weekly planner. Loss Prevention measures taken daily by daily self audits and weekly shakedowns of stockroom Work closely with management to maximize sales and generate new customers Provide exceptional customer service needs. 12/2006 to 08/2009 Sales Associate / Assistant Manager Company Name － City , State Assist customers with sportswear and equipment needs Achieve daily sales goals through customer satisfaction Stock and remodel store sales floor to emphasize new product and in-season sports. Supervise and train employees on company brand standards through workshops and weekly meetings. Complete daily and weekend ending paperwork to present business results to district manager. Handle daily deposits and store reports. Education 12 2009 Bachelor of Science Hotel and Restaurant Administration Degree : Hospitality University of Central Missouri － City , State GPA: GPA: 3.0 GPA: 3.0 Skills customer satisfaction, customer service, documentation, Driving, electronic mail, fax, graphics, hiring, inventory, letters, Loss Prevention, managing, marketing, meetings, merchandising, office, neat, payroll, philosophy, policies, pricing, receiving, retail, selling, sales, supervision, telephone, workshops | APPAREL |
420 | UT-TSU AGRICULTURE / 4-H EXTENSION AGENT TRAINEE Summary Strong 4-H / agriculture education and extension background in areas of youth development and adult agriculture advocacy Expertise in outreach programs towards youth and adults Energetic, prospective extension agent who is a self-starter and team oriented with excellent analytical, organizational, and project management skills. Successful at building strong professional relationships as a skilled mentor and educator, who excels at bringing out the best in 4-H members, parents, and volunteers Knowledgeable about theories, methods, and curriculum standards used in designing, developing and delivering successful training programs, projects, and 4-H clubs Prospective extension agent who is organized, driven, and effective at using efficient educational methods while focusing on the individual needs of each participant. Core Qualifications Cheerful and energetic Dependable and engaging Teamwork oriented Innovative lesson plan delivery and development Strong interpersonal skills Outreach programming skills Student and volunteer recruiting and retention skills Achievements Educated new employees on proper facility procedures and policies, by developing a training manual for several training seminars within 4 years as a research assistant Promoted to Research Assistant Manager after only three months in position to support and train new staff. Completion of UT Extension Sumner County Summer Internship Program Sumner County Extension Office, Gallatin, TN 2013 Completion of Summer Enrichment and Reinforcement Program (SERP) College of Veterinary Medicine, Nursing and Allied Health, Tuskegee, AL 2006 Professional Experience Company Name City , State UT-TSU Agriculture / 4-H Extension Agent Trainee 09/2015 to Current Observe the daily aspects of an agriculture extension agent and a 4-H youth development extension agent Analyzed and participate on several in service Agriculture, 4-H, or teaching training workshops Help and set up 4H clubs and Master Beef programs Visit farms: soil sampling, weed, forage, or tree identification Supported tours and analyzed demonstrations at various workshops to increase my knowledge in field of study Continuing to develop my first year goals for the county: soil sampling test poster, weed/plant identification presentation, and Ag in the Classroom program (4-H) Understand and stay up-to-date on current and emerging issues involving youth and volunteer development. Attend in-service trainings to stay current on 4-H / Agriculture related guidelines and new program opportunities Learn by Doing" Company Name City , State Research Assistant Manager 05/2008 to 08/2015 Manage over herd health management of research animals and diverse undergraduate and graduate students General livestock record keeping Inventory control of farm supplies Development and management of livestock facilities: Nutrition and Health Collect and process field data, laboratory procedures, and various administrative tasks as needed to meet objectives of ruminant research projects Conduct educational lectures, demonstrations, and tours to outreach programs for extension agents, small farm producers, community, and elementary and secondary school districts. Prepare purchasing requisitions, invoices and purchase orders materials and services Assist with results of research proposals and evaluation of livestock research development programs. Company Name City , State UT Extension Intern 05/2013 to 08/2013 Assisted in tutoring 4-H students in various clubs for upcoming competitions Helped in setting up 4H club meetings, registering 4-Hers at judging contest, judged at the Sumner County Fair, and became an adult leader for 4H Camp Created a few monthly newsletter issues for the county on recent program activities and upcoming events Developed and delivered a few objectives, research-based educational programs to meet the needs of diverse adult and youth audiences; created an activity sheet and useful information on vegetables and pollination to 25 local community kids Assisted with decorating and photographing several program activities for 4-H Judged at the beef and sheep expo skill-a-thon contests: retail cuts, breeds, feeds, medication, and parts of the animal Assisted with livestock evaluation and showmanship of county 4-Her's Helped answer calls on identifying weeds and insects for county residents and gave them way to control their infestations. Attended 4-H camp with fosters independence, leadership skills, team building skills and environmental education and general life skills. Company Name City , State Veterinary Technician Assistant 05/2006 to 08/2008 Provide nursing care and healing therapy for animals Perform laboratory tests to help in finding of animal health problems Sterilize and prepare surgical equipment and clean after surgery Handle, and care for animals during treatment and surgery Produce radiography, and collect and analyze samples. Education and Training Master of Science : Agriculture Education and Extension 2014 Tennessee State University , City , State Bachelor of Science : Agriculture Science Animal Science/Pre-Veterinary Medicine 2008 Tennessee State University , City , State Skills Time Management Classroom: Discipline, Instruction, Management, Creative Lesson Planning Research Goal Setting, Implementation, and Program Development Community Involvement After School Tutor, Wright Middle School, 2007 After School Tutor / Mentor, Lee Chapel A.M.E. Church, 2006 Red Cross Blood Bank Volunteer, 2005 - Present Volunteer, Habitat for Humanity, 2005 Affiliations Member, Minority of Agriculture Natural Resources and Related Sciences: 2008 Member, Tennessee Louis Stokes Alliance For Minority Participation: 2008 Secretary, Block and Bridle Club: 2009 Coordinator, Pre - Vet / Animal Science Club: 2011 4-H Adult Leader: 2013 Vice President, GSAA: Graduate Students of Agriculture Association: 2014 | AGRICULTURE |
421 | SURGICAL CLINICAL REVIEWER Summary A self-motivated and organized professional with over 20 years' experience providing thorough and skillful support. More than 10 years' management experience in organizational leadership and relationship building with clients and team members. Administrative experience in diverse business settings. Extensive international experience, with a deep understanding of diverse cultural and business practices, professional international liaison. Excellent writing skills, and the ability to find innovative solutions. A patient listener who fully focuses on speakers and understands a variety of accents. A flexible professional who enjoys learning new skills and quickly adapts to organizational changes. An energetic team leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems, and to motivate team members to achieve personal and organizational objectives. Self-starter with strong communication skills; work well independently or on a team. Skilled clinical researcher and administrator; hold a BS Degree in Health Information Management and currently enrolled in an MBA Degree. Highlights Management skills: administered, coordinated, delegated, evaluated, prioritized, performed trouble shooting, HR duties, Manage PTO, payroll, interview, hire and train new personnel, team goals Research skills: collected, extracted, organized, interpreted, summarized, audited Communication skills: corresponded, professional telephone etiquette, excellent customer service, Bilingual interpreted translated English/Spanish Detail skills: catalogues, multi-tasked, set goals, skilled typist, working knowledge of computer soft wares Creative skills: customized, integrated, established, marketing Clerical skills: compiled, monitored, generated, implemented Experience 01/2011 to 01/2014 Surgical Clinical Reviewer Company Name Collected and submitted reliable data to the ACS NSQIP for surgical patients, provided morbidity and mortality postop reporting, generated lists of cases to be abstracted, and completed abstraction of applicable cases by entering data into the appropriate database (NSQIP). Participated in inter-rater reliability reviews to ensure accuracy of abstraction, validation and audits, followed up on appeals as necessary, and participate in conference calls and webinars. 01/2008 to 01/2010 Field Reviewer/Auditor Company Name Provided support for the 2009 and 2010 HEDIS project including Physician Grading, (payment integrity audit), Reporting, Medical Record Abstraction, Quality Improvement, and data analysis, provided feedback reporting to HEDIS, NCQA and other governing and regulatory agencies. 01/2004 to 01/2008 Healthcare Business Consultant Company Name Provided quality assurance reviews specializing in outpatient centers along with business development strategies. Reviewed charts to ensure correct coding for the services billed. Conducted mock surveys of facilities, and kept up to date with policies and procedures. Developed training schedules and job descriptions for staff and conducted performance evaluations. Handled payroll, billing issues, and physician contract credentialing. Hired and terminated staff as necessary. Provided findings to both Medicare and facilities for reconciliation, as well as, resolved claim issues with physician offices to collect outstanding monies. 01/2002 to 01/2004 Health Information Manager Company Name Oversaw all Health Information Management work flow in department, including performance of employees, training, and orientation of new staff, in-service of current employees, payroll submission, and medical record completion per JCAHO guide. Participated in JCAHO, HEDIS, ACHA and Tumor Registry reviews committee. Responsible for Utilization and Records Committees, Medical Records Abstract, in house clinical pertinence, closed chart review, 3M Encoder knowledge, and managed staffing levels in accordance to departmental needs. Education 2015 Paralegal Blackstone Institute Blackstone Institute - Paralegal course currently enrolled 2015, expected completion June 2015 2015 MBA : Public Northcentral University Northcentral University - MBA Public currently enrolled 2014 - 2015 Certificate of Completion : Surgical Clinical Reviewer ACS NSQIP Certificate of Completion Surgical Clinical Reviewer October 2012 BS : Health Information Management Florida International University Florida International University - BS Health Information Management - Dec 1999 AA : Psychology Miami Dade Community College Miami Dade Community College - AA Psychology - May 1999 Certifications ACS NSQIP Certificate of Completion Surgical Clinical Reviewer Languages customer service, Bilingual interpreted translated English/Spanish Presentations Collected and submitted reliable data to the ACS NSQIP for surgical patients, provided morbidity and mortality postop reporting, generated lists of cases to be abstracted, and completed abstraction of applicable cases by entering data into the appropriate database (NSQIP). Participated in inter-rater reliability reviews to ensure accuracy of abstraction, validation and audits, followed up on appeals as necessary, and participate in conference calls and webinars Skills Payroll, Training, Hedis, Audits, Cases, Database, Billing, Business Consultant, Business Development, Coding, Healthcare, Medicare, Outpatient, Quality Assurance, Reconciliation, Audit, Data Analysis, Marketing Analysis, Encoder, Medical Records, Staffing, Work Flow, Mba, Clerical, Clients, Customer Service, Energetic, Etiquette, Excellent Writing, Excellent Writing Skills, Hr, Liaison, Marketing, Pto, Receptionist, Relationship Building, Retail Sales, Self Motivated, Self-starter, Solutions, Strong Communication Skills, Telephone, Translated, Writing Skills, Paralegal | HEALTHCARE |
422 | Work History Company Name CONSTRUCTION LABORER Accomplishments Puesto que solicita: Fecha: Almeda-Genoa Constructors se ha comprometido a la igualdad de oportunidades para los solicitantes y empleados sin distinción de raza, color, sexo, edad, religión, origen nacional, discapacidad, estado civil, condición de veterano, orientación sexual, información genética. cualquier otra característica protegida por la ley. Esta política se aplica a todos los términos y condiciones de empleo, incluyendo pero no limitado a, contratación, capacitación, promociones, disciplina, traslados, excedencias y la terminación del empleo. Informe al Departamento de Recursos Humanos de la empresa si necesita ayuda para completar esta solicitud de empleo. POR FAVOR ESCRIBA O IMPRIMA. Complete cada sección de esta solicitud y adjunte un curriculum vitae si usted tiene uno. Name /Nombre(Sr./Sra., nombre, apellido): Direccion : Ciudad, Estado, Código Postal: Teléfono de casa: Teléfono de trabajo: Otro Teléfono: Correro Electrónico: Fecha en que puede empezar a trabajar: Salario Solicitado: Tiene 18 años de edad. más. Sí No Está usted autorizado para trabajar Sí No en los Estados Unidos. Usted ahora,. que en el futuro, Sí No requiere patrocinio para la visa de trabajo. HABILIDADES: Por favor indique cualquier capacitación,. cualificaciones que usted tenga para el trabajo solicitado. Incluya conocimientos de paquetes de software y sistemas informáticos pertinentes e indique su nivel de conocimiento básico, intermedio, experto). Adjunte páginas adicionales si es necesario. 1 Cómo se enteró acerca de Almeda-Genoa Constructors. Marque todas las que aplican: Agencia de Empleo (Nombre: _) Recomendación de actual empleado (nombre: ___________________) Página Web de la compañía Periódico, Revista ( (name: _) Feria de empleo Otro (Por favor especifica:__________________________________________) EDUCACIÓN Nombre y ubicación Mayor grado. nivel Grado. diploma Tipo de escuela completado Escuela Primaria Escuela Secundaria Universidad Otros titulos, certificados. afiliciaciones profesionales relevantes para el trabajo solicitado: 2 EXPERIENCIA LABORAL Y VOLUNTARIADO. Incluya su experiencia laboral previa. Tambien incluya su experienca relevante como voluntario. Por favor comience enumerando desde la experienca mas reciente. Puede adjuntar su C.V. pero debe ademas completar la informacion solicitada. Para que podamos verificar la experiencia previa, indique si hautilizado otro nombre en cualquiera de sus trabajos anteriores. No Sí (indicar el nombre y especifique la organización ________________________________________) Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. 3 REFERENCIAS PROFESIONALES Enumere tres personas no relacionadas con usted que tengan conocimiento de su rendimiento en el trabajo. Nombre número de teléfono. dirección de correo electrónico Cuándo y dónde se trabaja con este individuo. Nombre número de teléfono. dirección de correo electrónico Cuándo y dónde se trabaja con este individuo. Nombre Número de teléfono. dirección de correo electrónico Cuándo y dónde se trabaja con este individuo. LEA LAS INSTRUCCIONES QUE FIGURAN A CONTINUACIÓN SOBRE REQUISITOS DE CADA ESTADO ANTES DE RESPONDER A LA SIGUIENTE CUESTIÓN: Alguna vez ha sido condenado por un delito que no ha sido borrado, indultado, anulados, reglamentariamente erradicado, embargado. sellado por el Tribunal. Los antecedentes penales no constituyen un impedimento automático para el empleo y sólo se considerarán aquellos que afecten sustancialmente y de manera razonable al trabajo en cuestión. Si no hay registro _______ Si ha seleccionado Sí, por favor explique: INSTRUCTIONS: Los solicitantes de California: Usted debe responder "No Record" con respecto a: 1) Cualquier delito menor por el cual la libertad condicional se ha completado. descargada y el caso ha sido desestimado judicialmente;. 2) Cualquier condena (o registro con respecto a la condena) que dio lugar a un ingreso y la participación en cualquier programa de desviación previo. posterior al juicio ;. 3) Una condena por consumo. posesión de marihuana que tenga más de dos años de antiguedad en el momento que se relleneesta aplicación. Los solicitantes Georgia: Usted puede contestar "No Record" con respecto a cualquier caso dado de alta en virtud de la Primera Ley sobre la delincuencia. Los solicitantes de Massachusetts: no deben responder a la pregunta anterior con respecto a información de antecedentes penales. Los solicitantes del estado de Washington: Limite su respuesta a las condenas para los que la fecha de la condena. prisión liberación, lo que sea más reciente, se encuentra dentro de los últimos diez (10) años. 4 CERTIFICACIÓN SOLICITANTE Por favor iniciales en cada párrafo y firme abajo. Certifico que todas las respuestas y declaraciones hechas por mí en esta solicitud son verdaderas y completas a lo mejor de mi conocimiento, y que no he ocultado ninguna información que pudiera afectar mi consideración para el empleo. Entiendo que cualquier falsificación, falsedad u omisión de la información presentada en esta solicitud, mi hoja de vida,. en cualquier entrevista (s) constituirá un supuesto de denegación. terminación inmediata del empleo. Entiendo que nada en esta solicitud de empleo se pretende ni debe interpretarse como una oferta, acuerdo. contrato de trabajo. Además, entiendo que el empleo en Dragados EE.UU. es "a voluntad", lo que significa que tanto la Compañía y sus empleados son libres de poner fin a la relación laboral en cualquier momento, con. sin causa. aviso previo. En el caso de que yo soy empleado de Almeda-Genoa Constructors estoy de acuerdo en cumplir con todas sus políticas de empleo y su Código de Ética y Código de Conducta. Almeda-Genoa Constructors se reserva el derecho a modificar. cancelar sus políticas en cualquier momento, con. sin causa. aviso previo. Entiendo que cualquier oferta de empleo que pueda recibir es contingente sobre una finalización con éxito del proceso de selección de empleados de la compañía, el resultado de los cuales debe ser satisfactoria para la Compañía. Este proceso puede incluir un fondo y verificación de referencia, y un examen físico de pre-empleo. Entiendo que ningún representante. agente de Dragados EE.UU., tiene la autoridad para hacer cualquier acuerdo que sea contrario a lo anterior, sin la autorización por escrito del Presidente. Todo acuerdo debe ser por escrito y firmado por el presidente al ser vinculante para la empresa. Firma Feche Esta solicitud de empleo es bueno para sólo 60 días. Consideración para el empleo después de 60 días requiere una nueva aplicación. 5 Para información en español, visite www.consumerfinance.gov/learnmore. agency, the agency must investigate unless your dispute is escribe a la Consumer Financial Protection Bureau, 1700 G Street N.W.., frivolous. See www.consumerfinance.gov/learnmore for an Washington, D.C. 20006. explanation of dispute procedures. A Summary of Your Rights Under the Fair Credit Reporting Act Consumer reporting agencies must correct or delete The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and inaccurate, incomplete, or unverifiable information. privacy of information in the files of consumer reporting agencies. There are many Inaccurate, incomplete or unverifiable information must be types of consumer reporting agencies, including credit bureaus and specialty removed or corrected, usually within 30 days. However, a agencies (such as agencies that sell information about check writing histories, consumer reporting agency may continue to report information it medical records, and rental history records). Here is a summary of your major has verified as accurate. rights under the FCRA. For more information, including information about additional rights, go to www.consumerfinance.gov/learnmore or write to: Consumer reporting agencies may not report outdated Consumer Financial Protection Bureau, 1700 G Street N.W.., Washington, negative information. In most cases, a consumer reporting D.C. 20006. agency may not report negative information that is more than You must be told if information in your file has been used against seven years old, or bankruptcies that are more than 10 years old. you. Anyone who uses a credit report or another type of consumer Access to your file is limited. A consumer reporting agency may report to deny your application for credit, insurance, or employment - provide information about you only to people with a valid need -- or to take another adverse action against you - must tell you, and must usually to consider an application with a creditor, insurer, give you the name, address, and phone number of the agency that employer, landlord, or other business. The FCRA specifies those provided the information. with a valid need for access. You have the right to know what is in your file. You may request and You must give your consent for reports to be provided to obtain all the information about you in the files of a consumer reporting employers. A consumer reporting agency may not give out agency (your "file disclosure"). You will be required to provide proper information about you to your employer, or a potential employer, identification, which may include your Social Security number. In many without your written consent given to the employer. Written cases, the disclosure will be free. You are entitled to a free file consent generally is not required in the trucking industry. For disclosure if: more information, go to www.consumerfinance.gov/learnmore. a person has taken adverse action against you You may limit "prescreened" offers of credit and insurance because of information in your credit report; you get based on information in your credit report. you are the victim of identify theft and place a fraud Unsolicited "prescreened" offers for credit and insurance must alert in your file; include a toll-free phone number you can call if you choose to. your file contains inaccurate information as a result remove your name and address from the lists these offers are of fraud; based on. You may opt-out with the nationwide credit bureaus at. you are on public assistance; 1-888-5-OPTOUT (1-888-567-8688). you are unemployed but expect to apply for You may seek damages from violators. If a consumer reporting employment within 60 days. agency, or, in some cases, a user of consumer reports or a In addition, all consumers are entitled to one free disclosure every 12 months upon furnisher of information to a consumer reporting agency violates request from each nationwide credit bureau and from nationwide specialty the FCRA, you may be able to sue in state or federal court. consumer reporting agencies. See www.consumerfinance.gov/learnmore for additional information. Identity theft victims and active duty military personnel have additional rights. For more information, visit You have the right to ask for a credit score. Credit scores are www.consumerfinance.gov/learnmore numerical summaries of your credit-worthiness based on information from credit bureaus. You may request a credit score States may enforce the FCRA, and many states have their own consumer from consumer reporting agencies that create scores or distribute reporting laws. In some cases, you may have more rights under state law. For scores used in residential property loans, but you will have to pay more information, contact your state or local consumer protection agency or for it. In some mortgage transactions, you will receive credit your state Attorney General. Federal enforcers are score information for free from the mortgage lender. You have the right to dispute incomplete or inaccurate information. If you identify information in your file that is incomplete or inaccurate, and report it to the consumer reporting. Skills Compliance Management, Credit, DC, Mail, Office, word, reporting, Supervision Professional Summary Responsible [ Job title ] enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Energetic [ Job title ] dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Hardworking Patient Care Coordinator bringing [ Number ] years' experience in the field. Expertise includes administration and program management. Motivated [ Job title ] knowledgeable about healthcare management, hospital practices and regulatory compliance. Talent for overseeing multiple areas without sacrificing quality or service. Hardworking professional and passionate patient advocate. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Skills Organizational skills Team leadership Problem solving Claims processing Regulatory compliance Healthcare operations Process improvements Strategic planning Documentation Monitoring tools Scheduling Organizational standards Decision making Goal setting Verbal and written communication Interdepartmental collaboration Multitasking ability Work History Construction Laborer , 02/2014
to 11/2017 Company Name – City ,
State Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Monitored inventory and reported items to be restocked for each job. Prepared and cleaned construction sites by removing debris. Loaded and unloaded building materials used for construction. Operated equipment such as [Machine type] and [Machine type] . Requisitioned new supplies and equipment. Dug trenches, backfilled holes and compacted earth to prepare for new construction. Supply Chain Specialist , 08/2013
to 03/2017 Company Name – City ,
State Conducted [Analysis type] analysis and incorporated findings by [Action taken] . Supervised a team of [Number] area managers and [Number] associates. Established project control procedures such as project forecasts and cash flow projections. Helped earn the company [Number] % customer satisfaction ratings on [Website] by [Action taken] . Completed [Number] performance reviews each quarter, offering praise and recommendations for improvement. Spearheaded cross-functional initiative to achieve [objective] . Worked directly with [departments, clients, management] to achieve [result] . Created new revenue streams through [actions] . Developed and rolled out new policies. Hired and trained [Number] of staff. Exceeded company objectives with [results] . Increased profits by 60% in one year through restructure of business line. Patient Care Assistant , 08/2013
to 03/2017 Company Name – City ,
State Measured effectiveness with team and implemented recommendations for long term improvements. Maintained confidentiality and compliance standards at all times. Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards. Upheld confidentiality requirements and regulatory compliance guidelines in all areas. Met with patients and families to discuss care and plan of action for future. Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions. Reviewed each step of patient care and made proactive adjustments to avert issues. Worked with patients and families to develop future plans and discuss care actions. Performed as subject matter expert for case management processes. Completed documentation of care, hospital actions and patient activities. Updated documentation and reports detailing patient activities, care actions and hospital determinations. Coordinated charitable, government and community resources for patients. Connected patients with available community and charitable resources. Education High School Diploma : diploma ,
2007 Lamar High School - certification CNA : health care ,
2012 Houston Community College - Coleman College for Health Sciences - City ,
State certifications : heavy equipment operator, OSHA 10, NCCER, Construction site safety, Core Curriculum, Core Curriculum:Introductory Craft skills ,
2017 Houston Launch Pad - City ,
State Certifications Licensed/Certified Home Health Aide Certified Nurses Aide | CONSTRUCTION |
423 | SENIOR INDUSTRIAL DESIGNER Professional Summary I am pleased to submit my resume for Product Designer with Skip Hop Inc. Given my background in Industrial Design and additional experience in consulting, I feel I am in a great position to make as significant contributions to Skip Hop Inc. Throughout my entire career, I have demonstrated consistent success applying aptitudes as a leader and pioneer to achieve high-reaching standards and goals. Please consider the following highlights from my resume: 20+ years working providing industrial design guidance in new product development projects for high-profile clientele. Possesses an extensive repertoire of problem solving skills, technical tools, and software. Proven commitment to continuous professional development as demonstrated through having achieved a post-graduate degree and a professional certification. Attached: Resume Jordan C. Wu, MID Senior-Level Industrial Designer & Consultant A top-performing Senior-Level Industrial Designer and Consultant credited with devising dynamic product designs for high profile corporations from ground up. Possesses an extensive repertoire of technical tools, and software, and research skills to facilitate successful design engagements for major consumer brand names. Highly adept in fostering and cultivating impactful business relationships with an innate ability to propose innovative, value-added solutions to clients. Multilingual and highly adept in fast-pace, results-oriented environment. Core Qualifications Industrial Design Strategic Planning & Analysis Front-end UX Research Design for Manufacturing DFM 3D Design, Modeling & CAD Graphic & Web Design 3D Printing Project Management New Product Development Collaboration Product Design Problem Resolving skills Solidworks, Rhino 3D, Abode Creative Suite - Illustrator, Photoshop, Geomagic Freeform Plus, Microsoft Office Suites - Word, Power Point and Excel, HTML, CSS, and Wordpress. Experience Senior Industrial Designer Jan 1998 to Current Company Name - City , State Led conception, form/function/fit design, DFM ( e.g. for injection molding) and engineering endeavors for products, such as consumer products, packaging design, iPhone cases/accessories, electronic handheld devices, Internet-of-Thing (IoT). Collaborated with production engineers in the U.S., China, and Korea. Clientele includes Johnson & Johnson, Unilever, L'Oreal, Clinique, Avon, and L Brands. Played an integral role in the successful launches of Victoria's Secret Victoria and Ed Hardy Skulls perfume lines. Proactively established GD& T engineering design standards for all design detail presentations. Continuously hones expertise in SolidWorks, 3D printing, Adobe Creative Suite, Keyshot rendering, and Rhino 3D. Developed successful product launch campaigns using websites built on HTML, CSS, and Wordpress. FutureDash, Principal Design Consultant Jan 2011 to Jan 2013 City , State Planned and executed direction of Energybuddy, a home energy monitor for green energy hi-tech startup. Devised conceptualization, detail form language development, electro-mechanic design, moldflow simulation, color/material study, product graphics, packaging design, and presentation, effectively managing product development from design to pilot manufacturing in just 3 months, launched at 2012 CES in Las Vegas. Front-End Research Consultant Jan 2004 to Jan 2007 Company Name - City Successfully identified latent user needs for product development through ethnographic observation, focus group, and interviews. Creatively generating scenario and business model for new products/services. Extensive projects included research for NeoVideo Portable Digital HDTV, Digital Home Network scenario planning, IPTV usability research, a Digital Picture Frames usability study and digital display trend survey. Possesses an additional 5+ years professional experience as an Industrial Designer. Education Master of Industrial Design, M.I.D Pratt Institute - City , State Certified New Product Development Professional, NPDP, Product Development and Management Association Professional Affiliations IDEA award, Industrial Designers Society of America (IDSA) - desktop PC/Worktool system design Languages Chinese - Fluent, Japanese - Limited Working Proficiency Skills 3D, 3D Design, Adobe Creative Suite, Photoshop, CAD, Chinese, color, CSS, Clientele, direction, engineering design, focus, graphics, Graphic, UX, HTML, Illustrator, Japanese, managing, mechanic, Excel, Microsoft Office Suites, Power Point, Word, Modeling, Network, New Product Development, packaging design, presentations, Product Design, product development, Product Development and Management, Project Management, rendering, Research, simulation, SolidWorks, Strategic Planning & Analysis, trend, Web Design, websites Additional Information Awards & Honors
US design patent for designing Network Bridge Access Server. (Patent No.: D370470) | DESIGNER |
424 | ACCOUNTANT Summary Currently looking for Long Term/Permanent/Contract Opportunity Financial Statement Management Reporting Cost Accounting Asset Management Budgeting & forecasting Cash Flow Management Payroll Functions Audit Preparation Inventory Control CAREER SUMMURY A competent, efficient and highly motivated professional with hands on experienced in the fields of Finance and Connected department. Over 8 years experience (5 years in Qatar) in a multi-cultural environment. Successful back ground in Trading, Contracting and Service companies' accounts and able to produce many reports for the project purpose. My professional capacity included finalization of accounts, and preparation of various reports for accounting purpose & managerial decisions. Dedicated and complete multiple tasks follow through to achieve project goals and excellent knowledge to accounting software/computer programs. Successfully completed diploma in Manual and Computer Accounting Packages from Shreeshankaracharya, kerala, India. Excellent knowledge in Tally ERP Peachtree & Daceasy. Working knowledge in Delta Software Doha Qatar Proficiency in Microsoft Office Experience Accountant , 01/2009 to 05/2012 Company Name Positive Trading and Contracting is MEP contractors generally undertake design, supply, installation and maintenance of all electromechanical works and Trading. As an Accountant I was directly reporting to Cheif Accountant of the Company. Primarily responsible for balance sheet account reconciliations including Accounts Payable and Accounts Receivable, and complete allocations on a monthly basis. Also handled daily transactions and journal entries, Job Costing and Reporting. Ensuring that set Accounting Processes, policies, systems and programs are followed. Job Responsibilities. Responsible for the maintenance of the accounts and accounting system of the company for the purpose of generating the company's financial statement. Handling of update tasks to ledgers and carried out journal entries transaction, customer ledger, cash receipts, Payment voucher. Reconciling of Accounts Payable and Receivable. Prepare aging wise reports Accounts Payable and Receivable. Cross checking all Bills, Voucher Verification and Other documents. Banking - Calculating Project cash requirement, Preparation of Bank reconciliation statements. Responsible for office Petty Cash and verification vouching of accounts by verifying the nature and authenticity of expenses. Issuing the LPO and Monitor purchase price variance of raw materials. Costing and calculation of material consumption. Reconcile balance sheet accounts to appropriate subsidiary ledgers and performs account analysis to ensure appropriate adjustments are recorded timely. Payroll - Coordinated monthly payroll functions for 200+ employees and Calculate over time Manage timely payment of worker's compensation Interface with External Auditors. Accountant cum Admin / Finance &HR Company Name November , 04/2009 to 01/2009 Focus mall is the Real estate company and first premium shopping mall in kerala with leading brand retail outlet. As An Administrator responsible for providing Accounting clerical support of the team and coordinating the Administration department. Job Responsibilities. Handling of update tasks to ledgers and carried out journal entries transaction, customer ledger, cash receipts. Providing financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations. Provide support to staff on the production of timesheets, travel claims, orders and any other relevant. To assist and and coordinating Promotional activities within in the mall. Updates daily, weekly, monthly Report to Management. Prepares statement of accounts and follow up collections. Prepares cheques and official receipts Coordinated monthly timesheet for payroll functions Maintaining employee files and the HR filing system Reconcile merchant statement of account with company records. Responsible in documentation and other general office duties. Page 2 of 3 Shameeh CV TAX MATTERS- Auditing& Tax Consulting Firm INDIA Job Role/Department : Accountant Trainee /Finance Duration : 2005 May to 2006 April Tax matters Provides full range of audit and accounting services in accordance with international standards including auditing, taxation and other Financial consulting services to dynamic businesses of all sizes. Working with a wide range of businesses, charities, social enterprises, , sole traders, high net worth individuals Job Responsibilities. Preparation of day books. Bank reconciliation. Stock estimation. Two way comparison). Income and expense entries into the accounting system. Maintained ledgers and accounting records. Petty cash verification and vouching of accounts by verifying the nature and authenticity of expenses. Verify calculations and input codes in to the Accounts system in an accurate manner. Entering vendor invoices, paying bills and creating invoices for its clients. Fixed asset update. Education Master of Business Administration (MBA) : Finance and Marketing , 2008 ICFAI University India Finance and Marketing Bachelors of Commerce (B.com) : tax , 2005 Calicut University - State , India tax Interests STATE MEDIA W.L.L DOHA QATAR Job Role/Department : Senior Accountant /Finance Duration : 2012 June Till the Date State Media W.L.L is subsidiary of Qatar's prominent Holding Company State Holding. As the start-up member I played a vital role in setting-up, maintaining and improving the financial system of our companies. Helped to determine financial strategy and policy, arranging the appropriate funding and managing financial risks in company. Ensured company has the cash and liquidity to meet its obligations, and involved in HR and compliance matters. I was official point of contact for all financial matters reporting directly to CFO of holding company and Managing Director of State Media. Job Responsibilities Prepare, examine, and analyze ACCOUNTING records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports Checking and updating of computerized systems such as: Vouchers, Payroll accounting, fixed asset accounting & tracking etc. Finalization of Accounts with timely review and reconciliation of each trial balance account investigates and corrects discrepancies. Expense allocations and perform General ledger account analysis as part of the month end close process Monitoring cash flow, income and expenses and generating various financial reports as required by Group of Company finance Head and Forecast Fund Requirement. Issues Invoices and subsequent collection of the funds. Tracking Accounts receivable constantly communicating with Clients to collect outstanding and manage the payables, bankers and auditors. Manage payroll, Leave Salary and Gratuity. Payments: Prepare payments by verifying documentation, and requesting disbursements.Local and Foreign Creditors', settlements through T.T, and cheques, Petty cash payments, Contractual Obligations & Supervision over other payments. Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. Coordinate among various heads of department of organization in fulfilling requirements and achieving intended targets. Personal Information Areas Of Interest Accounts& Administration Age & Date of Birth : 29, 03-April-1985 Coordination / Operations Core Competencies Gender : Male Team player Nationality : Indian Honest and adaptable Coordinating skills Religion : Muslim Hobbies & Interest Marital Status : Married Reading Passport Details : E6908187, India Photography Languages known Visa status : Company Work visa (transferable) NOC available English-Read, write& speak Driving license : Valid Qatar driving license holder Hindi & Arabic- Read, write Malayalam-Native Reference : Available upon request. Additional Information STATE MEDIA W.L.L DOHA QATAR Job Role/Department : Senior Accountant /Finance Duration : 2012 June Till the Date State Media W.L.L is subsidiary of Qatar's prominent Holding Company State Holding. As the start-up member I played a vital role in setting-up, maintaining and improving the financial system of our companies. Helped to determine financial strategy and policy, arranging the appropriate funding and managing financial risks in company. Ensured company has the cash and liquidity to meet its obligations, and involved in HR and compliance matters. I was official point of contact for all financial matters reporting directly to CFO of holding company and Managing Director of State Media. Job Responsibilities Prepare, examine, and analyze ACCOUNTING records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports Checking and updating of computerized systems such as: Vouchers, Payroll accounting, fixed asset accounting & tracking etc. Finalization of Accounts with timely review and reconciliation of each trial balance account investigates and corrects discrepancies. Expense allocations and perform General ledger account analysis as part of the month end close process Monitoring cash flow, income and expenses and generating various financial reports as required by Group of Company finance Head and Forecast Fund Requirement. Issues Invoices and subsequent collection of the funds. Tracking Accounts receivable constantly communicating with Clients to collect outstanding and manage the payables, bankers and auditors. Manage payroll, Leave Salary and Gratuity. Payments: Prepare payments by verifying documentation, and requesting disbursements.Local and Foreign Creditors', settlements through T.T, and cheques, Petty cash payments, Contractual Obligations & Supervision over other payments. Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. Coordinate among various heads of department of organization in fulfilling requirements and achieving intended targets. PERSONAL DETAILS Areas Of Interest Accounts& Administration Age & Date of Birth : 29, 03-April-1985 Coordination / Operations Core Competencies Gender : Male Team player Nationality : Indian Honest and adaptable Coordinating skills Religion : Muslim Hobbies & Interest Marital Status : Married Reading Passport Details : E6908187, India Photography Languages known Visa status : Company Work visa (transferable) NOC available English-Read, write& speak Driving license : Valid Qatar driving license holder Hindi & Arabic- Read, write Malayalam-Native Reference : Available upon request. Skills Reconcile balance sheet accounts, account reconciliations, Accounting, Accountant I, Accountant, accounting system, Accounts Payable and Receivable, Accounts Payable and Receivable, Accounts Payable, Accounts Receivable, administrative, Auditing, balance sheet, Bank reconciliation, Banking, cash receipts, clerical, Consulting, Costing, clients, documentation, filing, Finance, financial, Financial consulting, Focus, general office duties, HR, Job Costing, ledger, materials, office, works, Payroll, policies, Processes, Real estate, Reconciling, reporting, requirement, retail, TAX, wise | ACCOUNTANT |
425 | UNIT PUBLICIST Summary To utilize and further develop the skills acquired through significant work experience in the fields of public relations, marketing, advertising, fashion and event planning. [Willing to travel] Skill Highlights Media relations Special events planning Public relations expert Project management Promotional campaigns Enthusiastic and dedicated team player Problem solving Exceptional writer Organized and efficient Deadline-driven Experience 12/2010 to 05/2015 Unit Publicist Company Name － City , State Secured coverage by both broadcast and print media outlets. Coordinated press tours on film set, and planned red carpet screening with FOX2 Detroit. 11/2014 to 01/2015 Freelance Publicist, Manager New Business Development Company Name － City , State Wrote press releases and conducted media outreach, and collaborated on internal marketing materials. Strategized new business opportunities, and established communication with potential new clients. Counseled on film industry and public relations procedures. 05/2014 to 06/2014 Freelance Social Media Marketing Manager Company Name － City , State Developed social media strategies and content calendars for all client accounts. Managed social media sites and posted content daily across social media platforms. Surveyed the Internet for brand related topics of conversation, engaged in dialogue and tracked customer issues. Analyzed current social media metrics and engagement. 04/2013 to 06/2013 Freelancer Company Name － City , State Conducted media outreach for several client initiatives, monitored for media coverage and executed research. Produced social media posts on behalf of clients via Pinterest, Facebook, Twitter, etc. Drafted press releases and proofread previously written releases. 01/2012 to 04/2012 Production Assistant/Volunteer Company Name － City , State Created social media and marketing campaigns for Michigan F.A.S.H. Fest. Wrote press releases, compiled media lists and comprehensive targeted databases. Reviewed Michigan F.A.S.H. Fest website for accuracy, troubleshot computer, network and communication issues. Attended and documented numerous client meetings, set up and staffed several promotional events. 10/2009 to 10/2011 Office Manager Company Name － City , State Employed marketing and public relations campaigns; coordinated speaking engagements; cultivated social media presence; developed company website and, successfully executed a Search Engine Optimization (SEO) platform. Managed staff, handled all financial components of business, oversaw day-to-day business operations, built and maintained patient relationships. 12/2010 to 07/2011 Costume Designer Company Name － City , State Developed wardrobes, footwear, accessories and other materials. Supervised costume fittings with cast members and made alterations. Studied script and story lines to conceptualize appropriate costume styles. Ensured design concepts provided by the director and producer were achieved. 08/2008 to 10/2008 Assistant Style Writer/Event Producer/Stylist Company Name － City , State Photographed and reviewed designers' Spring/Summer 2009 collections at Mercedes-Benz New York Fashion Week as Assistant Style Writer for the Michigan Chronicle - published in The Michigan FrontPage, September 19, 2008. Co-produced AKA fashion show, staffed, managed backstage area during show (i.e. models, clothing, accessories, etc.) and acted as co-stylist. Attended Detroit Fireball 2008 and fashion designers' new line launches as a media representative for Fuzion Magazine and other outlets to review, photograph collections and interview designers. 02/2008 to 06/2008 Associate Company Name － City , State Participated on Pepperdine University, Downtown Center Business Improvement Development (DCBID), Experian, Accenture, DeBeers and Los Angeles Urban League accounts. Wrote byline pieces and submitted to top-tier publications (i.e. Los Angeles Times, Los Angeles Business Journal and Orange County Register). Participated on new business pitch and developed RFPs for several other new business opportunities. Assessed media opportunities for Pepperdine University and created editorial calendar for remaining 2008 calendar year. Attended several events and functions with the client and on their behalf. Conducted media outreach, and secured 5 media placements. Composed press releases, media alerts, as well as other pitching materials. Attended weekly client meetings, compiled weekly PR reports and distributed to client and internal team. 02/2007 to 12/2007 Account Coordinator Company Name － City , State Participated on Hyundai Motor America, Hyundai Hope on Wheels, and BMW Group DesignworksUSA accounts. Secured 12 media placements, generated media lists and conducted media outreach for various projects. Conducted new dealership announcements, wrote press releases, media alerts, pitch emails and other media relations materials. Assisted in planning, logistics, execution and staffed both spring and fall Hyundai Communication Summits. Managed Hope on Wheels scholarship events, coordinated ceremonial checks for Hyundai Hope on Wheels 2007 Tour. Prepared various awards entry binders for PRSA PRISM, 2007 Ketchum Kudos and PR Week awards. Implemented catalog system for print and broadcast media clips. Executed daily and weekly media monitoring and compiled media coverage reports. Formulated weekly PR Coordinator Reports and bi-monthly Status Sheets. Generated monthly Activity Reports and Budget Status Reports for all Hyundai and Hyundai Hope on Wheels billing. Produced monthly PR outlooks and media opportunities for BMW Group DesignworksUSA. Attended Hyundai's Product Immersion Day. 08/2006 to 02/2007 Intern Company Name － City , State Interacted directly with clients on a daily basis. Wrote press releases, pitch emails, composed numerous result trackers and pitched to National and Local media. Participated on VIVA Paper Towels, WhiteWave Foods, Horizon Organic, Silk Soymilk, ConAgra, DAVID Sunflower Seeds, Orville Redenbacher, Hebrew National, Healthy Choice, Best Buy-Geek Squad, Scott Flushability-Halftime Flush, Jim Beam, Sauza and Roto-Rooter accounts. Formulated daily monitoring reports, as well as compiled weekly monitoring summaries. Generated media lists, organized Quick View reports for various client projects, prepared E-kits and PR Newswires. Facilitated holiday event for Geek Squad, planned and executed event for DAVID "Good Seed" Award Grand Prize winner. Organized long-lead monitoring assignments and outlines. Coordinated sizzle reel for VIVA Towels. Assisted on a new business pitch, and worked closely with senior level staff. 12/2005 to 04/2006 Intern Company Name － City , State Supported planning and execution of the Frigidaire "Glacier Lounge" at Sundance Film Festival. Sorted and maintained celebrity donated clothing from Frigidaire "Glacier Lounge" event in partnership with Clothes Off Our Back. Participated on Frigidaire, Kraft's Good Seasons, Milk Web, Planter's Peanuts, and Wine Market Council accounts. Pitched to National and Local media publications and to B-rolls, and secured 28 media placements for high profile accounts. Interfaced directly with vendors on signage development, and numerous other projects. Prepared detailed editor bios for use in subsequent pitches. Executed extensive research and detailed planning for new business development. Developed and successfully executed, complex sponsorship opportunity for Kraft Singles. Staffed Frigidaire/Electrolux booth at Kitchen and Bath Industry Show (KBIS), and assisted at corporate events. 09/2005 to 12/2005 Marketing Coordinator Company Name － City , State Developed a redesign strategy for Lori's website, photographed store inventory and wrote copy for website. Assisted customers with purchases of shoes and accessories, and maintained relationships with customers. Managed in-store promotions to generate traffic. 07/2004 to 09/2005 Sales Associate Company Name － City , State Assisted customers with purchases of shoes and accessories, closed 97% of initiated sales and maintained relationships. Collaborated with owner on marketing and inventory strategy. 05/2004 to 08/2004 Intern Company Name － City , State Devised and successfully established working budgets and timeline for video and still photography shoots. Managed the coordination and purchasing of stock photography for print ads. Promoted to account lead on multiple direct mail pieces. Maintained and updated status reports, and attended weekly internal team and client meetings. Reviewed advertising materials for accuracy and completeness of work. Education May 2005 Bachelor's Degree : Public Relations, Marketing and Advertising University of Michigan － City , State Awards 2007 Ketchum Silver Kudos Award Hyundai "Veracruz Launch" 2007 PRSA PRISM Award "Hyundai Sonata/'Regis and Kelly' Trivia A Go-Go Promotion" 2007 PRSA PRISM Award "Hyundai Elantra - Mash and Seek" 2007 PRSA PRISM Awards of Excellence "Hyundai Launches Genesis of a New Brand Identity" Headliner Award, Ketchum Passion and Precision Award, Ketchum Michigan Merit Scholar Received multiple Weber Shandwick - Intern of the Week Awards Recognition of Excellence Award for work on Frigidaire's Sundance Film Festival Event Computer Skills Microsoft Word, Excel, Access, PowerPoint, Outlook, Works, OneNote, Publisher, Entourage, Sprout Social, HootSuite, Canvas, Tweet Deck, Factiva, Lexis-Nexis, Bacon's MediaSource, Adobe Photoshop, Illustrator, InDesign, Acrobat, MAC Software/Programs, Final Draft 7, SAP, PR Trak and Roxio. | PUBLIC-RELATIONS |
426 | ATHLETIC DIRECTOR, COACH, PE TEACHER Summary Enthusiastic, driven individual with experience motivating students to achieve both academic and athletic goals. Skills Administrative Management, Creative Lesson Planning, Curriculum Development, Goal Setting and Implementation, Athletic Program Development and Management Experience Athletic Director, Coach, PE Teacher 08/2015 to Current Company Name City , State Successfully manage athletic teams and plan sporting events and lead sports programs to foster teamwork and develop students' self-esteem Develop and implement physical education and health lesson plans and curriculum for kindergarten- seventh grades Administer tests and other evaluations and analyze student performance Develop strong relationships with students' parents to encourage collaboration between faculty and families to achieve student success Motivate self, staff, and team members to reach short and long term performance goals ESL Teacher 01/2018 to Current Company Name City , State Teach children in China ages 4-12
to speak, read, and write English using an interactive powerpoint on an online
platform
Provide feedback to parents and collaborate with other educators to ensure the best output from each student Assess and monitor students' progress Wellness Coordinator, PowerPlay Instructor 03/2012 to 07/2015 Company Name City , State Planned and instructed physical activity classes for the Pre-K and Mother's Day Out programs that are content specific and developmentally appropriate and that support the diverse group of learners Assisted in the Pre-K and Mother's Day Out classrooms as needed Created, implemented, and managed wellness events for members and served as a liaison between the club and outside health/wellness organizations Youth Fitness Coordinator, Fitness Coach 06/2011 to 01/2012 Company Name City , State Planned and implemented games and activities for children that taught the importance of physical activity and healthy nutrition habits while helping develop gross motor skills and strengthening balance and coordination Taught exercise classes using calisthenics, aerobics, weight training, and stretching to groups of co-educational adults of various ages and physical abilities Maintained a safe and motivating workout environment during exercise classes while demonstrating and teaching good body mechanics and proper form Trainer, Bartender, Server 11/2010 to 01/2012 Company Name City , State Education and Training Kinesiology 2010 Louisiana State University Sports Studies Concentration Responsive Classroom 2017 Completed the Introduction to Responsive Classroom workshop Lifeguard, First Aid, and CPR Certified 2016 American Red Cross | FITNESS |
427 | TEAM MEMBER / PRICER Career Overview RETAIL OPERATIONS MANAGEMENT Inventory Control
Product Pricing
DEDICATED and EXPERIENCED BUSINESS PROFESSIONAL with a tradition of
performance excellence achieving or surpassing corporate goals for sales, operations, Merchandise
customer service, and safety standards. Replenishment
· Foster cooperation and build trusted relationships with clients, staff, and management. Staff Training
· Train staff on club procedures, company policies and practices, and computer usage. Team Leadership
· Provide analysis and resolution of internal organizational issues and problems. Cash Accountability
· Computer literate...adept at using proprietary systems for appointments, A/R, program Payroll/Timekeeping
registration, and customer accounts. Kronos payroll system. Accounts Receivable
· Tactful and calm when dealing with sensitive situations and resolving patron issues.
Financial Reporting
· Solid work ethic; meticulous organization; pride in work; positive can-do attitude.
OSHA Compliance Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Top sales performer Visual merchandising proficiency Work Experience 07/2012 to Current Team Member / Pricer Company Name － City , State Set up store prior to grand opening. Selected products to be sold. Priced accordingly. Placed product to the sales floor. Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided back-up for other customer service representatives when needed. Expressed appreciation and invited customers to return to the store. Organized the store by returning all merchandise to its proper place. 01/1990 to 01/2012 Club Manager/Assistant Manager · Sales Manager/Assistant Manager · Operations Manager Company Name Managed all operational areas of busy fitness club with 6 direct reports, a total staff of 30, and 400-800 daily patrons. Operational areas included Customer Service, Programs, Personal Training, Retail Sales, Kids' Club, Maintenance, and
Financial Management (Payroll, Accounts Receivable, Sales Reporting, Budget Management). Company Name Responded quickly to customer inquiries and issues to maintain a high level of member satisfaction/retention. Influenced prospects, sold memberships and accounted for cash/credit card receipts. Conducted facility tours and new member orientations; developed new member fitness goals. Scheduled appointments and registered patrons for classes, personal training, and fitness sessions. Drove revenue growth through referrals by building positive and enduring relationships with members. Processed all contracts, payments, and membership corrections. Programs
Oversaw entire program schedule, ensuring instructors' commitment and participant registration. Monitored program enrollment to ensure profitability. Personal Training
Monitored new memberships to ensure participation in new member session with a personal trainer. Identified and communicated customers' needs to personal trainers. Accountable for a $20,000 monthly budget. Sold individual personal training sessions to customers. Retail Sales
Accountable for a $30,000 annual budget for nutritional items and ancillary merchandise. Maintained proper levels of inventory to meet customer demands. Opened, closed, and balanced POS system on a daily basis. Scheduled nursery personnel, monitored attendance, and evaluated performance. Enforced company policies to minimize risk potential. Maintenance
Communicated equipment malfunctions to maintenance staff to sustain a high level of equipment reliability. Scheduled and monitored nightly facility cleaning. Responded immediately to emergency situations and prepared and submitted timely accident reports. Staff Management
Hired, trained, motivated, evaluated, and disciplined staff to achieve corporate performance standards. Coached and mentored employees to contribute to club's success. Conducted ongoing staff training. Operations Management
Organized department schedules to ensure adequate coverage and efficient operations. Consistently achieved percentage to budget bonus pay for meeting or surpassing corporate goals. Previous Experience includes various management roles for Chicago Health Club. Educational Background Business Administration curriculum
Bally Total Fitness--monthly training/meetings to increase skill level in management, sales, marketing, and accounting. Moraine Valley Community College － City , State Skills accounting, Accounts Receivable, Budget Management, budget, Business Administration, contracts, credit, Customer Service, staff training, Financial Management, inventory, marketing, meetings, Operations Management, Payroll, personnel, policies, POS, Retail Sales, sales, Sales Reporting, Staff Management, trainer | FITNESS |
428 | CONSULTANT Experience 09/2016 to 08/2017 CONSULTANT Company Name － City , State Supports the planning, organization, development, and direction of overall operation of a $1M Substance Abuse and Mental Health Services Administration grant during its no cost extension. Provides information, technical assistance and training to ensure the program operates in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention are met/maintained on an individual basis. Collaborates to present on "Alcohol and drug risk patterns of patients screened by advanced practice registered nursing (APRN) students" at the 13th annual meeting of the International Network on Brief Interventions for Alcohol and Other Drugs, Lausanne, Switzerland. Ensures program is in compliance with applicable state and federal guidelines and writes final financial and program report for submittal to SAMHSA. 01/2016 to 08/2016 GRANT PROJECT COORDINATOR Company Name － City , State Planned, organized, developed and directed overall operation of an alcohol screening, brief intervention and referral to treatment (SBIRT) training and evaluation project for 8 Advance Practice Registered Nurse (APRN) programs in three states using a $1M Substance Abuse and Mental Health Services Administration (SAMHSA)grant. Served as Project Director by applying knowledge of administrative procedures of budget, procurement, personnel and other administrative functions to ensure project activities were completed on time, within budget, and met their goals. Worked to ensure the program operated in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention were met/maintained on an individual basis. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Collaborated to resolve web-based training and survey accessibility problems. Produced, edited and published several SBIRT training videos to sbirtonline.org and YouTube using on-the-job training. 07/2014 to 09/2015 PATIENT ADVOCATE Company Name － City , State Planned, organized, developed, and directed Social Services in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Administrator, to assure that the medically related emotional and social needs of the Cancer Life Center patients were met/maintained on an individual basis. Provided health education, case management and support to 300+ patients diagnosed with cancer, their families and care providers resulting in significantly fewer hospitalizations and reduced costs for care amongst supported patients. Assisted in developing a nationwide model for cancer navigation using guideline-driven cancer management strategies and a $15 million Centers for Medicare and Medicaid Services Innovation Grant. Guided the work of several staff in resolving problems with reporting weekly progress towards defined goals, reviewing and evaluating statistical reports as well as collaborating with patients and their families to increase patient medication compliance and attendance to scheduled physician appointments. 04/2010 to 04/2014 GRANT ACCOUNTS OFFICER Company Name － City , State Planned, directed and implemented program through which $137.6M Department of Housing and Urban Development (HUD) grant was administered to purchase and redevelop 1,246 affordable housing units in five states within three years; defined scope of 300+ projects, tracked project and overall program progress, created and distributed project status reports; reviewed and approved contracts, provided guidance on reporting and payment; Communicated with local municipalities, small governments and community groups to study environmental health problems and methods of disease prevention, coordinated nationwide environmental health protection programs, and evaluated and improved health education programs. Created, submitted and processed invoices and expenses totaling $37M, paying close attention to detail. Coordinated meetings with internal and external staff, collaborated to ensure individual projects were completed on time and within budget. Attended conferences/meetings and reviewed literature to stay abreast of current knowledge and issues. Monitored contractor compliance with specified programmatic and federal benchmarks in achieving their goals. Presented on "National Environmental Policy Act (NEPA) Part 50: Environmental Hazards Compliance Requirements for HUD Nonprofit Grant Recipients" to Habitat for Humanity International administrative staff, contractors and developers. Awarded a Certificate of Appreciation from Habitat for Humanity International. 05/2009 to 09/2009 PROJECT CO-COORDINATOR Company Name － City , State Planned, directed and executed the Women, Infant, and Children (WIC) Nutrition and Health Survey in Chicago using a National Institutes of Health grant. Scheduled and supervised 12 data collectors at six sites. In so doing, accelerated participant recruitment by identifying and correcting common misinterpretations of survey's purpose, risks, and benefits. Identified equipment needs, worked with principal investigator to develop data collection/information management system, compiled and delivered data collection packets, and on biweekly basis made purchase requests averaging $100. Evaluated program activities for compliance with organizational, state and federal guidelines. Recruited, interviewed, and hired 400 survey participants; recorded contracts and mailed financial incentives totaling more than $2,000. Education Doctor of Philosophy : Public Health Candidate Community Health Education Walden University TBD － City , State Public Health Candidate Community Health Education GPA: 3.3 2009 Master of Public Health : Community Health Sciences University of Illinois at Chicago School of Public Health － City , State Community Health Sciences Capstone: A Qualitative Assessment of Alzheimer's Disease Services and Programs GPA: 3.4 2007 Bachelor of Arts : Sociology Pre-Health Sciences Loyola University Chicago Loyola University Wellness Center Nursing Services － City , State Sociology Pre-Health Sciences GPA: 3.3 Summary Master's degree and more than seven years of experience planning, organizing, developing and directing social service projects. Possesses excellent communication and organization skills, pays attention to details and innately listens, empathizes and responds to patients, families, internal and external partners.
Forward thinking, emotionally intelligent and effective social services coordinator. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Communicated progress to leadership and staff at all levels through detailed reports and presentations. Recognized by management for exceptional planning, analysis, writing and leadership skills and promoted to healthcare consultant. Commended by colleagues and management for being flexible, diligent and thorough. Highlights Microsoft Office Outlook, Word, Excel, PowerPoint, Publisher, Atlas.ti, SPSS, SAS and Internet Skills administrative, administrative functions, attention to detail, benefits, budget, Cancer, case management, conferences, contracts, data collection, direction, disease prevention, environmental health, financial, health education, Innovation, Director, meetings, Mental Health, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, navigation, Network, nursing, organizational, personnel, policies, procurement, progress, receiving, recruitment, reporting, SAS, Social Services, SPSS, surveys, technical assistance | CONSULTANT |
429 | MOVER Summary Extremely motivated and dependable Laborer with years of extensive experience in general maintenance and construction tasks ranging from demolitions to site clearing and debris removal. Proven physical stamina with a demonstrated ability to work without supervision. A fun and friendly individual who enjoy working collaboratively. Experience 01/2016 - Current Company Name － City , State Mover Warehouse/ Mover. Packing material, equipment, furniture from warehouse to businesses or residential areas throughout Maryland and D.C. Loading and unloading moving trucks, vans or automobiles with hands and pallet jacks. Installed protective bracing, padding and strapping to prevent shifting and damage to items and furniture during transport. Maneuvered trucks into loading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned. Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharge batteries, fueling, or replacing liquefied gas tank. Moved materials to construction zones and trucks using cards, hand trucks, and forklifts; installed protective devices to prevent shifting or damage to transported items. Performed pre trip for all trucks before leaving the yard daily, check tire pressure and gauages. Selected, loaded, moved, and unloaded food supplies at the dock, and adhered to OSHA standards to increase efficiencies and minimize reworks or losses during the process. Loaded the forklift properly to perform daily job duties, placed materials in appropriated storage locations, and maintained accurate records of materials during transfers. Kept abreast of quantity counts for various products and replenished supplies as required. Picked and filled job orders for different stores, and placed products on the pallets. Lifted from 80 to 100 pounds at a fast pace, and completed the work timing cycle of 437 minutes allocated for the full day within four hours. 01/2015 - 01/2016 Company Name － City , State Warehouse Selector / Driver Selected, loaded, moved, and unloaded wine supplies at the dock. Loaded the forklift properly to perform daily job duties, placed materials in appropriated storage locations, and maintained accurate records of materials during transfers. Kept abreast of quantity counts for various products and replenished supplies as required. Picked and filled job orders for different stores, and placed products on the pallets. Lifted from 80 to 100 pounds at a fast pace, and completed the work timing cycle of 437 minutes allocated for the full day within four hours. Conducting the smooth functions relating to requisition, receipt, stacking, and dispatch of goods and supplies. Organizing the systematic storage of material. Maintained inventory of all supplies and made note of damaged goods. Performed all duties assigned by the warehouse manager and/or supervisor. Coordinated with all transporters and suppliers for the dispatch and procurement of goods. Followed proper documentation and safety procedures of all warehouse functions. Transported product to liquor stores and other vintners. Ensured freshness of product on every trip. Managed company assets such as carts kegs and pallets. Kept track of delivery information, truck mileage, and fuel usage. Forklift operator and warehouse maintenance. 01/2013 - 01/2015 Company Name － City , State Laborer Lift heavy loads up to 70 lbs.' and navigate construction job site. Dig pits, trenches and foundations in preparation for job site construction. Operate heavy machinery, including construction vehicles. Identify utility lines. Perform setup and cleanup tasks at job site. Direct traffic when necessary to ensure safety of pedestrians, motorists and work crew. Back-fill trenches and pits when necessary. Provide labor support as needed for specialty crew. Perform general maintenance of construction equipment and vehicles. Assist in building structures for residential, business, and construction sites. Participate in demolitions. Work underground in tunnels and sewer systems. Remove trees and debris. Service machines, including pumps, compressors, generators, tractors, and trailers. Mix concrete. 01/2010 - 01/2013 Company Name － City , State Fitness and Aqua Aerobics Instructor Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Offer alternatives during classes to accommodate different levels of fitness. Teach proper breathing techniques used during physical exertion. Instruct participants in maintaining exertion levels in order to maximize benefits from exercise routines. Teach and demonstrate use of gymnastic and training equipment such as trampolines and weights. Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Plan physical education programs to promote development of participants' physical attributes and social skills. Skills Forklift operator, Hand trucks, Inventory, machinery, Building Materials Read and Interpret Drawings Safety Service Time Management Education and Training 2000 Northern High School High School Diploma | FITNESS |
430 | SUPERVISOR Summary Accomplished results oriented leader with marketing and customer service experience. Exceptional organization, time management and multi-tasking abilities with an MBA- Management/Finance. Skills Complaint handling and resolution Self-motivated In-depth knowledge of markets and relationships Complex problem solver Skilled negotiator Self-motivated Accomplishments Qualified for [Number] quarterly sales bonuses by exceeding sales target by [Number] %. Leadership Research Implementation Assisted in implementation of new tracking system that resulted in improved patient care. Conducted research which led to the development of [program] . Served as key contributing member to Leadership team. Experience July 2015 to Current Company Name City , State Supervisor Responsible for the daily oversight operations of the call center, monitoring average call handle time (ACHT), telephone service factor (TSF), and adherence to schedules. Supervise bargaining unit employees in joint efforts with the (UAW) union. Manage Walk- In staff and their schedules to service incoming customers. Assist in the assessment, development, implementation, and ongoing reporting of operational improvements as they relate to customer service metrics and process improvements of the call center. Reduced my team average call handle and wrap time metrics by 200 seconds. 30% reduction). Participate in meetings with the Account Receivable Department to improve members payment efficiencies and best practice implementation. February 2013 to July 2015 Company Name City , State Clinical Administrative Assistant- Healthcare Administrator Recruited, trained and managed the clinical medical staff and customer service representatives. Directed medical receptionist operations, including scheduling, transportation protocols, and patient satisfaction. Collected and secured patient co-pays and deductibles. Improved patient attendance rates by 20%. Responsible for developing and implementing patient and retention strategies. Improved processes to ensure accurate electronic billing and reimbursement. CMS-STARS Rating implementation and support. Collaborated with social services and charitable organizations to provide resources to members of the local community- Served over 200 families
Fidelis Secure Care
Medicare Advantage HMO (Dual Eligible). October 2010 to January 2013 Community Account Manager Developed new and retained existing relationships with client base, resulting in 65% retention and 10% new membership leads. Conducted in-service training to office/home managers regarding organizational protocols. Completed weekly reports for nurse practitioners and physicians. Verified client information to ensure proper insurance information and resolved customer service issues. October 2009 to October 2014 Company Name City , State Administrative Assistant/ Home manager Advanced to increasingly responsible positions, culminating in management role with oversight for a state certified Group home. Directed 12 employees and managed inventory, merchandise and cost controls resulting in 20% annual savings. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Completed balanced billing, authorization verification, and 3806 forms for payment. Completed background checks, fingerprinting, and employee information hiring packets for new hires. Education and Training Organizational Leadership Masters Business Administration Organizational Leadership May 6, 2017 University of Findlay International Business MBA International Business Lean Six Sigma Black Belt Certification March 31, 2017 University of Michigan Health Care Administration Bachelors of Science Health Care Administration May 2015 Mercy College of Ohio Associates of Science May 2013 Wayne County Community College Magna cum Laude Activities and Honors I am an experienced corporate professional with 10 years of progressive accomplishments, and work history. I am highly diversified with interpersonal skills, demonstrated leadership and a strategic thinker for efficient and effective problem solving. I have worked full time while completing my Executive Management MBA with conferral date in May of 2017. My goal is to align and engage my broad, diverse skillset and experience to contribute to meet and exceed plan/budget goals.
I seek a career opportunity that will leverage my unique skills and qualifications as a business professional. My intent is to utilize my MBA education and work history to establish a mutual relationship, which will impact the bottom line and provide a platform for my career growth and advancement.
*MBA- General Management coursework in accounting, financial management and leadership
*Proven track record implementing successful leadership practices to motivate and manage staff.
*Implemented and directed 5S lean initiative to 127 employees.
*6 years of professional robust leadership and management experience. Skills billing, call center, CMS, client, customer service, forms, hiring, insurance, inventory, meetings, office, organizational, processes, protocols, receptionist, reporting, safety, scheduling, Six Sigma, social services, telephone, transportation | HEALTHCARE |
431 | BUSINESS DEVELOPMENT MANAGER Summary Energetic, motivated and organized sales representative with results in the oil and gas industry.
Accomplished professional with strong background in technical sales and product development. Highlights Excellent communicator Excellent sales techniques Strategic account development Exceptional customer service skills Upselling and consultative selling Relationship selling Skilled multi-tasker Proven sales track record Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales. Increased revenue 42 % in 2015 . Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Increased sales volume by adding 8 new accounts in the assigned territory. Experience Business Development Manager Jun 2010 to Feb 2012 Company Name － City , State Increased overall product line sales by 32% overall. Increased overall sales revenue at Weatherford and Baker Hughes by 40%. Responsible for sales within high temperature, high pressure applications. Secured sales contracts with Baker Hughes, Halliburton and Weatherford resulting in profit increasing by 21%. Global Sales Manager Jan 2009 to Jan 2016 Company Name － City , State Created a strategic sales plan that allowed product development to increase in profit margins by more than 14%. Increased revenue by 20% within 1 year by building and strengthening relationships with existing customers. Established office in Calgary and defined territory. Effectively led Outside Sales team in Houston and Calgary. Technical Sales Representative / Key Account Team Leader Jan 2005 to Jan 2016 Company Name － City , State Increase sales within my accounts by more than 200%. Developed and Managed the sales of a 9 million dollar account, the largest single account in the oilfield business group. Created and presented sales seminars outlining products and capabilities to Engineering, Manufacturing and Management supervisors. Qualifications: Highly effective through consistent contact and superior customer service, in building instant rapport and relationships with decision makers at all levels. Superior multitasking, organization and time management skills. Consistent, assertive closer and top performer throughout sales and development. Professional demeanor in communicating with individuals/groups, demonstrating an ability to relate in a clear and concise manner. Proven success in the sales of oil and gas products and services to various individuals/ groups; experience in tactical business planning and competitive intelligence, prospecting, strategic marketing and closing. Business Development Manager/ Texas Jan 2001 to Jan 2016 Company Name － City , State Developed and maintained accounts while growing overall sales revenue. Added new accounts that totaled over 1million dollars in new business. Ongoing testing of new elastomer compounds for ESP artificial lift clients. Sales presentations to pinpoint technical performance and benefits. Education Bachelor of Science , Communication Disorders University of Houston, Houston Texas Communication Disorders Marketing courses University of Houston Business courses University of Houston Skills benefits, business planning, closing, competitive intelligence, concise, contracts, clients, customer service, Marketing, office, multitasking, oil, Outside Sales, presentations, product development, profit, rapport, Sales, sales and development, sales plan, seminars, strategic, strategic marketing, time management | BUSINESS-DEVELOPMENT |
432 | ACCOUNT RECEIVABLE Executive Summary Champion of continual process improvements to create more efficient work environments. Leads by example, developing, mentoring and sharing best practices across lines of businesses. Analytical judgment with the ability to analyze and determine course of action required to meet client delivery requirements. Excellent communication skills, organizational skills and customer service skills. Supports diversity, organizational astuteness, and demonstrates consistent ability to develop and deepen client and partner relationships. Received awards for Customer service and satisfaction consistently ranked in the top 88%. Awarded top performer out of 18 location for consistent and precise working standards within the banking industry. Core Qualifications Microsoft Office, Excel, Access, PowerPoint, Lotus notes, Outlook, 10 key, Data entry Professional Experience Account Receivable January 2014 to January 2014 Company Name － City , State Processed and verified all incoming checks inputting the client information into the system. Prepared invoices for recording, process all account receivable and deposit cash receipts. Maintained records of the debits and credits and update the system. Audited financial reports for accurate recording and process. Provide daily report for to ensure proper debits and credits are applied. Reconcile account booking saving over $1,000 from errors and omission from customers on outstanding invoices. Communicated with manager and other team member to resolve outstanding issues. Treasury Services Advisor January 2013 to January 2014 Company Name － City , State Researched, analyzed, and resolved a wide range of treasury, cash management and or depository products and service for Global Large Corporate accounts. Provided a depth knowledge of Account Reconcilement, Cash Vault services, deposit demand accounts, Electronic File Transmission, Cash Pro online usage, Automated Clearing House payments Wire Services and various treasury products and services Provided independent account management, client servicing and implementation coordination of new services for highly complex accounts. Identified opportunities to initiate client collaboration in the development of product services including recommending new products to clients. Displayed excellent client service skills while building and sustaining a client portfolio of over $56MM in revenue. Awarded Bank of America Silver medal for customer satisfaction score rating in top percentile. Provided day-to-day account servicing and resolution of routine to moderately complex inquiries (such as ACH, ARP, cash vault, lockbox, DDA and other platform) and operational requests for accounts and clients. Lead Ops Representative January 2007 to January 2013 Company Name － City , State Assisted and managed a team geared to retrieve checks from Image ATM and organize the daily Workflow. Responsible for debiting/crediting customer's general ledger accounts, with minimal impact to the Bank and clients. Established and maintained regular management routines to identify and communicate key priorities with stakeholders. Effectively influences clients to prioritize reporting efforts and follow best practices. Established and maintained effective filing system to identify and communicate system production issues to include resolution or escalation to reduce customer impacts. Effectively influences internal partners to prioritize and resolve outstanding system issues. Escalated problems to the appropriate line of business. Prepared and organized information for analytical reports, prepare and facilitate meeting agenda and other data as needed. Give internal business partners and external clients tours of the department. Maintained time keeping schedule for associates absence, tardiness, vacation and sick leaves. Cash Vault January 2010 to January 2012 Company Name － City , State Prepared incoming cash from customers, counting and strapping it with the help of a cash counting machine. Executed all aspects of system hardware operations that required the input of large quantities of cash into the machine. Resulting in minimal impact to clients. Prepared cash out or cash in ticket to adjust out of balance issues. Customer Service Representative January 2008 to January 2010 Company Name － City , State Executed all aspects of customer service incoming call center including inquiries, billing and activation of cellular service. Answered telephone for service questions for customer support,document the client needs. Lead Sorter Operator January 1997 to January 2007 Company Name － City , State Check Processing) Managed a team of experts that executed all aspects of system hardware installs and repairs regarding check 21 Sorter Operations. Resulting in 40% increase to Bank of America and its clients and a quick turnaround on all Service Level Agreements. Acted as subject matter expert relative to designing, documenting, implementing, monitoring and identifying qualitative improvement opportunities in Bank of America. Resulting a 100% enhanced process improvements and cost savings. Established and maintained regular management routines to identify and communicate system production issues to include resolution or escalation to reduce customer impacts. Effectively influences internal clients to prioritize and resolve outstanding system issues. Interviewed potential associate applying knowledge of laws, policies and regulation. Education Associates Degree : Applied Science, Criminal Justice , 2009 DeKalb Technical Institute － City , State Applied Science, Criminal Justice M&K : Education City , State Education Certification as Nursing Assistant -2004
CPR certified and First Aid Training
MLS Real Estate School- 2004
Compliance training for Anti-Money Laundering, timekeeping, and other bank and federal regulation Skills 10 key, account management, ATM, balance, billing, call center, cash management, hardware, CPR certified, client, clients, customer satisfaction, customer service, customer support, Data entry, designing, filing, financial, First Aid, general ledger, Image, Lotus notes, Access, Excel, Money, Microsoft Office, Outlook, PowerPoint, Nursing, policies, quick, Real Estate, recording, repairs, reporting, Service Level Agreements, telephone, Transmission, treasury, Workflow | BANKING |
433 | ADVOCATE GENERAL Professional Summary Over eleven years experience in management in the Criminal Justice and Mental Health disciplines Developed innovative "Delayed Sentencing" and "Aftercare" programs for Oklahoma County and surrounding courts Over six years managing a surety company (Bail Bond and Recovery) Proven record of innovative and effective staff development Strong commitment, vision and leadership Skill Highlights Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes Computer-literate performer with extensive software proficiency covering wide variety of applications Proven relationship-builder with unsurpassed interpersonal skills Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards Results-driven achiever with exemplary planning and organizational skills Innovative problem-solver who can generate workable solutions and resolve complaints. Additional Training Therapeutic Options Training CPR Professional Experience Advocate General August 2014 to Current Company Name Provides oversight for state operated and private facilities licensed or contracted with the Department of Mental Health Developed the Advocacy Conditional Release Monitoring Program with immediate success by locating and reporting consumers that are non-compliant with medication, court orders and state rules Carefully analyzing historical comments, ratings and input from consumers using the grievance process allowed us to highlight negative trends prior to becoming major problems, as a result the number of consumer grievances dropped almost 50% since being appointed Advocate General Monitoring and reviewing critical incident reports from facilities resulted in a collaboration that prompted facility representatives to engage consumers and families to offer assistance, an explanation or other appropriate support that soothed initial anger and potentially prevented lawsuits. This was a huge factor in the 34% decrease in critical incidents being reported from 8/2014 to 8/2015 Collaborating with the Oklahoma Forensic Review Board regarding consumers found not guilty by reason of insanity while providing input and advice on current behaviors and trends strengthened relationships between the governor appointed board and the department By participating in treatment team meetings of consumers found not guilty by reason of insanity and those never to attain competency, focusing on risk assessments, progression through the program and potential placement for the consumers, we were able to streamline the phases of the program making it more productive and efficient Staying aware of the state budget status, I was able to make appropriate adjustments while managing this division's budget. As a result this division finished the fiscal year 20% under budget allowing the savings to be passed on to divisions where services were being cut. Consumer Advocate August 2013 to August 2014 Company Name Represented mental health consumers and those with substance abuse issues Collaborated with state and private facility administrators regarding problems and resolution measures Actively participated on committees working to educate staff and public on consumer's rights matters Provided oversight for facilities licensed or contracted with ODMHSAS. BEST Award (Building Excellent Services Together) two times. January 2004 to January 2013 Company Name Established community based supervision programs for Oklahoma County's Regimented Inmate Disciplinary program, both presentencing and aftercare Successfully marketed all programs and services, resulting in contracts with referring agencies such as Oklahoma Department of Corrections Community Sentencing Division as well as numerous county district courts around the state Collaborated with Oklahoma Department of Mental Health and Substance Abuse Services and Oklahoma Department of Corrections to create appropriate policy and procedure for community based sentencing and monitoring Compile detailed notes and reports for board of directors and Oklahoma County courts Compile community needs assessments Mentored program participants resulting in numerous court case dismissals in an effort to enroll individuals in college and/or military. Education and Training Bachelor of Criminal Justice University of Oklahoma － City , State Skills streamline, budget, interpersonal skills, Computer-literate, contracts, CPR, notes, managing, meetings, Mental Health, organizational skills, problem-solver, processes, reporting, supervision | ADVOCATE |
434 | SOCIAL MEDIA PRODUCER Objective Expand my career in television, broadcasting, and/or the film industry. Professional Experience Social Media Producer Nov 2016 to Current Company Name － City , State Produce content for Instagram and Facebook
Set clear content objectives Videographer and Photographer
Film, edit and upload to Social Media Sites. Photographer, Videographer, Editor Feb 2016 to Current Company Name － City , State Shoots still photography for individual hire for weddings, fitness shoots,
headshots, family portraits, real estate, etc. Camera Operator for weddings, short films, short documentaries, YouTube, vlogs
etc. Edit shoots, both photography and video using adobe or avid producing quality
work for individual use. Club Coordinator May 2007 to Nov 2016 Company Name － City , State Billing, member updates, data entry, reports, Excel sheets, Microsoft outlook,
payroll, Aphelion, Money Movers, Paychex, Quick Books. Collect bank account
information, credit card information, as well as cash for memberships and re-
occurring payments. Multitask regularly answering phone calls while working with members and
staff. Greet customers with a smile and implement a friendly company culture. Supervise, direct and encouraged other team members to stay on top of task. Education Bachelor of Arts , Television, Film and Media Studies June 2016 California State University of Los Angeles － City , State Associates of Arts Degree 2009 Riverside Community College － City , State Certifications Avide Media Composer Certified Skills Extremely productive in a high volume, high stress, environments
Proficient in the use of PC and Mac desktops (Own a 2015 MacBook Pro)
Skilled in both Windows and IOS
Adobe- Premiere, After Effects, Photoshop
Avid Media Composer- Avid Media Composer User Certified
Can easily navigate, upload and post to Social Media Sites
Self-starter with a can do attitude possessing excellent time management skills
Efficient using DSLR's (Can operate other cameras as well)
Excellent written and verbal communication skills with an eye for detail Efficient
troubleshooter
Productive problem solver
Can type 72 wpm
Competent in the use of Microsoft Word, PowerPoint, Excel, and Outlook. | FITNESS |
435 | SALES ASSOCITE Professional Summary Dedicated to motivated to maintain customer satisfaction and contribute to company success. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Qualifications SAP Active Listening Skills Certified Forklift Operator Quick Learner Strategic thinker* Experience 10/2016 to Current Sales Associte Company Name － City , State Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Helped customers apply for the store credit card Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. 03/2015 to 10/2016 Warehouse Company Name － City , State Ambassador- help train new hires on how to stow items by Amazon standards Stower - Put items on the shelves that need to be put up to be sold to customers or sent to other fulfillment center. Picker - Pick items from the shelves to be shipped to customers. Receive- take items from the boxes that they are delivered in and place them in totes to be stowed on the shelves IOL - Inventory in Odd Locations - I hunt for items that has been stowed wrong, or brought in wrong or needs to be put up by stowers. Destroy- Trained to log in and destroy items that have expired or broken that is not returned to the customer. Also how to do donations to be given to local organizations that are in need. 10/2014 to 03/2015 Warehouse Company Name － City , State Worked for a temporary agency inside of Amazon LLC. Stower - Put items on the shelves that need to be put up to be sold to customers or sent to other fulfillment centers. I was also a coach for the temporary agency for 3 month where I coached new hires during peak season (Thanksgiving and Christmas Holidays). I also give back feedback for quality and productivity and also watch Stowers work to see how they were doing what they could do better, how they were trained and if they had any barriers or problems that they were running into as they were working and then report it back to the supervisor. 08/2014 to 09/2014 Customer Service Company Name － City , State Call center for Bank Of America Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Deposit section, answer calls for customer calls concerning their banks accounts. Making transfers, balance inquires, travel flags, and other inquires that the customer has. 09/2013 to 08/2014 Courier Company Name － City , State Pick up and deliver parts state wide for trucks and heavy machinery. 08/2012 to 08/2013 Barn Assistant Company Name － City , State I worked with the foals until they were two years old: keeping them social, teaching manners, how to lead, stand, be brushed, clipped and helped them adjust to standing for farrier and vet care. There are many things that show horses must learn to accept, as they begin their show careers. I prepared the horses, grooming and braiding for horse shows. I also transported horses to the vet, other barns and show grounds. 04/2011 to 07/2012 Cashier Company Name － City , State Took phone orders and shipped out products to customers. Assessed customer needs and responded to questions. Cleaned and straightened work area. Operated cash register with proficiency. Provided professional and courteous service at all times. Greeted customers promptly and responded to questions. Counted and balanced cashier drawers. 04/2008 to 06/2008 Cycle Counter Company Name － City , State Used SAP to preformed cycle counting for inventory control. I fixed any discrepancies that I found during daily counts in the SAP system. 03/2008 to 04/2011 Assistant Trainer Company Name － City , State I helped train and care for AQHA horses for show and sale. I showed horses for the clients in Florida, Georgia, North and South Carolina at AQHA shows. I transported horses to vet, show grounds and other barns. I lived on the premises, and was responsible for checking on the horses day and night. 10/2000 to 12/2007 Procurement Associate Company Name － City , State Equipment operator working compaction presses and conveyor furnaces. Set up new process under the supervision of plant manager. Shipping and receiving: Shipping clerk: Pulling inventory, packing and shipping product to customers per sales orders. Receiving clerk: Received shipments from other divisions, check packing lists, entered into SAP and placed in inventory. Logistic and Procurement: Used SAP software to issue purchase orders for manufacturing supplies. Issued manufacturing work orders, coordinating with sales department. Placed orders for product to be bought from different divisions within the corporation to be inventoried or used in manufacturing. 04/1998 to 10/2000 Kennel Worker Company Name － City , State Conducted physical exams and other routine health care procedures. Managed shelter for animals and arranging for adoption or euthanasia of confiscated animals. Adhered to high standards of safety, cleanliness and professionalism. Assisted veterinarians in examining animals. Restrained animals during veterinary procedures. I worked for two years as a kennel worker and other odd jobs. Evaluated animals brought in by the control officers and public. Education 1998 High School Diploma Lugoff Elgin High SChool － City , State Skills agency, balance, Call center, cash register, cashier, coach, clients, customer service, cycle counting, Equipment operator, fashion, Forklift Operator, Inventory, Inventory control, Listening, machinery, Strong organizational skills, peak, Pick, Procurement, quality, Quick Learner, Receiving, safety, sales, SAP, Shipping, Strategic, supervisor, supervision, teaching, phone | SALES |
436 | STOREKEEPER II Professional Summary The purpose of this document is to secure a responsible career position that fully utilizes educational knowledge and experience while contributing to the goals and values of this organization. Having a friendly attitude and worm personality is an appreciated strong point, as it aided in building positive relationships with customers. As a result, repeat and satisfied customers were well known during career at Pioneer Packaging as well as while working for City of Peoria. Helping people is one of my best characteristics. Obtaining several years experience contacting vendors, answering phones and face to face contact with the public and governmental personnel has honed my customer service abilities. Problem solving skills and a positive work ethic makes communication easier. I am devoted and dedicated to serving in any way possible, and strive to accomplish assigned tasks quickly and efficiently. Exceptional people skills allow the ability to manage personnel and take care of conflicts, disputes and other personal needs of employees. Procurement and Purchasing: Over 10 years processing purchase orders. Primary vendor contact for Inventory Control and Fleet parts room purchases. Highly proficient utilizing inventory procurement practices and procedures. Skills Work History STOREKEEPER II | January 2002 - January 2013 Maintaining and reconciling inventory through clerical support, using PeopleSoft to procure and receive shipments obtained by purchase order. Create excel spread sheets for reports, manage inventory files and research inventory problems. Conduct inventory cycle counts, coordinate stock and document transactions. CSR): Provide Customer Service to Departmental and Fleet Maintenance Personnel, process work orders and fill Fleet Purchase Requisitions, contact vendors to procure fuel, parts and other automobile and truck supplies for fleet services. Trainer: Forklift Operator Safety. Company Name Shipping: Fulfill orders with use of Infrared Scanning System (IFR). Forklift operator: Four-stage electronic single person picker for order pulling and staging. Word processing: Input shipping orders for USPS, UPS, FedEx, and other common carriers. Prepare overseas containers for shipment; verify quantities, shipment labels and paperwork. Company Name WAREHOUSE FLOOR SUPERVISOR | January 1996 - January 2001 Performance areas include: Interviewing prospective employees for higher. Providing daily instruction to warehouse personnel and dispatching drivers for deliveries and pickups. Routine cycle counts of inventory insure and verify, proper placement of inventory. Receive all incoming shipments and verify counts create stock locations. Maintain inventory and quality control procedures. ACCOMPLISHMENTS Personal: Due to specialized training and procurement practices the City of Peoria had an annual savings of $1500.00 annually on costs of goods acquired by purchase order during career. By developing a spreadsheet to record material requisitions and receiving logs, our department was able to stop purchasing preprinted forms from local vendor, as a result monthly operational cost were reduced. Man hours during cycle counts and order pulling were also reduced through consolidating bulk inventory into more manageable amounts with the use of poly-bags rather than just dumping items into bin boxes. Note: The points mentioned above are a small portion of the ideas introduced during career at City of Peoria. Company Name Aviation Structural Mechanic | City , State Line division supervisor assistant, plain captain while in line division. Worked as an aircraft hydraulic and structural systems mechanic as a member of Naval Aircraft Squadron VS-38. Received General under Honorable Conditions Discharge. NJROTC, (Navy Junior Recruit Officer Training Corps). Education Bachelor's Degree Business Management Administration Grand Canyon University City , State Business Management Administration Associate Degree National Education Center City , State Graduate Naval Aviation A School City , State Certified Trainer Forklift Truck Operator Safety
AutoCAD Certificate in Architectural Drafting
Llewellyn Technology, Certificate, Electro Mechanical Systems Repair City , State Training also includes repair of Signode banding and tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove and replace damaged parts and components, and mechanical devices. Skills Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect | AVIATION |
437 | IMPACT Highlights Level-headed under pressure
*65 wpm
*Microsoft Office efficient
*Kind Experience Impact October 2014 to February 2015 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires. Informed customers about sales and promotions in a friendly and engaging manner. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom to ensure product availability for customers. Listened to customer needs and preferences to provide accurate advice. Maintained visually appealing and effective displays for the entire store while also keeping the showroom clean and maintained neat and orderly product displays. Retrieved alternate items and sizes on request. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Delivered excellent customer service by greeting and immediately assisting each customer. Healthcare Specialist/Combat Medic March 2013 to December 2015 Company Name － City , State Provided life support services during medical emergencies on scene and en route to the hospital. Maintained a state of readiness and alertness for all assignments. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Rapidly assessed whether life threatening criteria was present and took immediate action. Initiated plans of care based on patient assessments. Completed all mandatory education and training classes. Interacted with patients, families, hospital staff and the general public. Evaluated patient care procedural changes for effectiveness. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Effective decision-maker in high-pressure environments. Frequently commended for maintaining the safety, respect and dignity of residents. Provided treatment within scope of practice as defined by state law. Coordinated with doctors and registered nurses to develop care plans for patients. Recorded patients' medical history, vital statistics and test results in medical records. Patrolled areas and allowed restricted area access for authorized personnel. Ensured proper care for victims of domestic violence who presented to urgent care clinic. Educated patients about their treatments. Instructed patients and family members on proper discharge care. Tested patients' blood glucose levels. Evaluated terrain and recorded topographical information. Crew Member February 2015 to April 2015 Company Name － City , State Greeted all customers, recorded correct orders and performed cashiering duties including organizing register supplies. Effectively handled customer complaints and special requests, assessed customer needs and responded to questions, and worked with customer to resolve issues. Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times. Cleaned restrooms, including scrubbing sinks, toilets, counter-tops and mirrors. Uncased new merchandise. Maintained a positive working relationship with fellow staff and management. Cleaned and straightened work area. Gathered and emptied trash and replaced liners Greeted all customers, recorded correct orders and performed cashiering duties. Bagged merchandise by following standard procedures. Hostess January 2016 Company Name － City , State Assisted co-workers in serving customers Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Gave suggestions on menu items and info on menu items in regards to customer's individual taste and any allergy concerns, and thanked customers Informed patrons of establishment specialties and features Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Located items requested by customers Communicated with customers regarding orders, comments, and complaints Observed diners to anticipate any additional needs and respond to requests Provided guests with menus Removed trays and stacked dishes for return to kitchen Responded to resident or guest complaints regarding food or service Answered questions about menu selections and made recommendations when requested. Skillfully anticipated and addressed guests' service needs. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Continually kept carpets and floor clear of debris. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties. Facilitated prompt and accurate seating and service of all guests. Recorded guest comments or complaints, referring customers to managers as necessary. Education High School Diploma : May 2013 Jonesboro High School － City , State AFJROTC Drill Team Commander and Logistics Personnel
*Orchestra
*Administrative Office Aide
*Chess Club Certifications CPR Certified
*Always willing to learn something new Skills Administrative, ambulance, Basic, CPR Certified, first aid, inventory, life support, Logistics, Microsoft Office, Office, Personnel, Fast learner, sales, statistics, tables, 65 wpm | HEALTHCARE |
438 | BUSINESS DEVELOPMENT SPECIALIST Professional Overview Results-oriented Sales and Business Development leader with Technical Background Skill Highlights Excellent written, oral, and interpersonal communication skills Strong analytical, problem-solving, and conceptual skills Self-motivated, with the ability to plan, schedule and prioritize daily activities Works well in a team environment and independent assignments Proficient with SAP CRM, MS Office applications, advanced typing skills Professional work ethic with commitment to excel in changing environment Core Accomplishments 2013 - 2014 Awarded Microsoft M.V.P. six consecutive quarters for consistent top performer SAP Q3 - Q4 2015: Generated 13.3M Pipeline / 6.8M Closed Business SAP Q1 - Q3 2016: Generated 18.7 Pipeline / 2.3M Closed Business Professional Experience March 2015 to September 2016 Company Name City , State Business Development Specialist Develop new business opportunities across the SAP Northeast Large
Enterprise territory Consistently exceeded all Market Generated Opportunity and Revenue quotas Strategically
worked with my assigned filed representatives to develop and deploy
go-to-market strategies to acquire new business for SAP
Implement
outbound marketing campaigns
Maintain
accurate and up-to-date information within CRM on all accounts
Recommend
and introduce key solutions to C-Level Executives within my
territory Leverage
solution specialist and engineers to further qualify and develop
opportunities
Utilize
SPIN Selling and BANT sales approach for business development
Collaborate
with assigned field reps and inside sales to develop territory
strategies January 2014 to March 2015 Company Name City , State Sales Optimization Specialist (contracted)
Support
Channel, Enterprise and Mid-Market Sales Teams with all sales
processes
Collaborate
with Sales and Marketing teams to optimize and accelerate market
qualified sales opportunities
Lead
disposition and tracking, to include forecasting and revenue capture
for opportunities
Performing
lead re-qualification and prospect re-engagement to capitalize on
opportunities delivered by marketing vendors Collaborate with sales to develop territory strategy June 2012 to April 2014 Company Name City , State Marketing Specialist Microsoft Team Lead - Lead caller and liaison between Microsoft Client
Success Associate and team of 23 Calling Agents. Coordinated and lead all meetings to discuss results of
campaign analysis with Internal Client Success members and Key
Microsoft Stakeholders. Conducted all training and coaching
of Agents prior to Microsoft Certification
Campaign Tester - Testing the validity of data, messaging and targeted contacts prior to a campaign going live Troubleshoot campaigns not meeting expected KPI's providing feedback and recommendations based on my findings Dell SonicWALL Chat Specialist - Support existing and potential Dell SonicWALL customers Event Recruitment - Inviting targeted key contacts based on client objectives to marketing events Appointment Setting - Scheduling firm date & time meetings with key contacts Lead Generation - Matching a prospects needs with a Client's service or product Education 2017 Rio Salado A.A. General Studies Related Coursework: Computer Technology Skills Technical Sales SAP Social Selling Business Development SPIN Selling Network Security Relationship Building Channel Partners Cold Calling | BUSINESS-DEVELOPMENT |
439 | ENGINEERING TEACHER Professional Summary To obtain a challenging position in the field of Engineering and to work within a team environment, where I can contribute my skills and experience to a client focused, dynamic organization. Core Qualifications Proficiency in AutoCAD Computer proficient Microsoft Office Autodesk Civil 3D GIS Construction cost estimating HVAC Design Autodesk Inventor Pro Autodesk Revit Experience Engineering Teacher 09/2014 to Current Company Name City , State Update lesson plans each semester to stay relevant in the field of engineering and technology. Utilize variety of teaching styles, such as group discussions, lectures and simulations to maximize student interest, participation, and comprehension. Integrate creative learning strategies for students who are learning engineering design project presentations. Provide students with hands-on CAD software activities and an overall concept of engineering and technology. Assist in two robotic clubs for students who wish to excel in science, technology, engineering, and mathematics projects. Attend a variety of ongoing professional development workshops centered on learning goals. Sponsor in multiple seminar field trips for students who are interested in pursuing an engineering career path. Civil CAD Supervisor 10/2013 to 09/2014 Company Name City , State Provided hands on software training for each CAD drafter to utilize the latest version of Autodesk Civil 3D. Supervised the CAD drafting department with design projects to ensure quality control and manage production. Coordinated with professional engineers, surveyors, inspectors, consultants and construction managers concerning active projects. Ensured all assign work to be completed in a timely manner and attended project management meetings to focus proactively on the scope or work for each project. Adjunct Instructor 08/2013 to Current Company Name City , State Teach students the basic understanding of blueprint reading and sketching for welding and machining math. Develop and implement an effective unit lesson plans. Provide weekly grade reports for each student to encourage them to achieve in their course study. Utilize successful learning strategies that promote student engagement. Fostered a classroom environment conducive to their learning ability and promoting excellent student/teacher interaction. Program Chair 10/2010 to 10/2012 Company Name City , State Served as a subject matter expert for students, instructional staff and advisory committees regarding academic curriculum and technical information. Notified the Dean concerning student engagement and retention issues. Assisted the Dean in determining classroom equipments for capital budgeting. Analysis student course planning reviews and class schedules for each faculty member. Developed and implemented student retention strategies. Oversaw training and supervision for faculty performance. Involved with the hiring process for screened and interviewed new candidates. Participated in professional advisory committee meetings. Motivated students to actively participate in all aspects of educational process. Maintained teaching assignments as scheduled. Setup and maintained grade book throughout each course. Provided weekly feedback to students with grade reports and attendance reports. Documented the high risk student with advisories and recorded in the school's academic database. Civil Project Engineer 05/2005 to 09/2010 Company Name City , State Planned and scheduled subdivision plats with the city and county planning and zoning commission meetings for approval and city pre-construction meetings for construction approval. Coordinated projects with external clients, architects, surveyors, and public agencies. Performed field evaluations with contractors and city inspectors to review construction for compliance with design intent. Prepared feasibility studies, engineering cost estimates, bid proposals, drainage reports, engineering reports, construction documents, specifications, cut sheets, public utility permits, plats, As-Builts, addendums, submittals, and analyzed geotechnical reports for civil engineering and subdivision projects. Mentored proactively with the CAD group to execute construction documents for imperative deadlines, contractor's (RFI) Request for Information for project verification, trained the group to design pump lift stations, grade roadways, parking lots, soil erosion and sediment control designs, plan and profiles for sewer and storm lines, subdivision plats, land surveys, with the use of AutoCAD Land desktop. Coached and trained the group to become team players, to work positively under pressure by prioritizing and managing multiple projects simultaneously, and encouraged them to handle cold calls and follow ups effectively to display good communication skills. Coached CAD operators to quickly check their drawing proposed layout for proper dimensions, scheduling, labeling, and spelled check prior to final review and engineer construction document approval, assisted them in troubleshooting their CAD errors, user (pc) personal computers, pc system networking and to install AutoCAD relative software programs. Supported field verification of photographic illustrations to CAD operators from scope phase to construction phase and final walk-thru phase. Provided an energetic atmosphere towards CAD operators minister them to have a positive attitude towards other clients and to interact with their co-workers on wide range of projects. Civil CAD Designer 03/2003 to 05/2005 Company Name City , State Supervised CAD team to design civil plan and profiles, subdivisions, plats, survey roadway grading, storm drain, and sanitary sewer improvements with the use of AutoCAD Land desktop. Provided pipe works and terrain surface, contour, and volume calculation for project engineers. Exported / imported survey GPS collection data for construction stakeout and topographic layouts. Supervised CAD team by teaching them to use good drafting standards and techniques, over saw their construction documents and assisted them in developing and maintaining a CAD detail library for a fast growing small business. Introduced AutoLisp programming to enhance their AutoCAD skills. Trained entry level CAD technicians to utilize the latest Land Desktop AutoCAD software and focused on their techniques of strength and weakness. Mechanical HVAC Engineer 08/2000 to 05/2001 Company Name City , State Coordinated with multi-disciplinary design teams in project development meetings and assisted on-site field evaluation to verify specification with project construction. Prepared heating and cooling load calculations for mechanical HVAC systems with Trace 700 or Carrier software in sectors such as residential, commercial, semiconductor facilities, and pharmaceutical facilities buildings according to ASHRAE standards for Indoor Air Quality. Designed mechanical and plumbing plans, and lift stations as per to specifications and codes in respect to the designed criteria for turn key projects with AutoCAD or Microstation. Attended Trane and Carrier HVAC seminars for product knowledge in-depth training. Lead and developed the CAD design team to undertake all work and to support projects, to assist project engineers by meeting their deadlines and mentoring them to always check their work. Co-op Mechanical Engineer 01/1997 to 12/2000 Company Name City , State Calculated mechanical HVAC heat loss and heat gain with the use of Elite HVAC software, sized supply and return duct layouts, diffusers, and designed plumbing risers. Drafted and designed the mechanical electrical and plumbing plans with AutoCAD. Drafted and designed electrical lighting layouts. Sized the domestic water and condensate lines to adhere plumbing codes. Scheduled roof top and make-up air units according to the specifications. Collaborated with electrical engineers for building design impact and discrepancies. Architectural Draftsman 01/1992 to 12/1997 Company Name City , State Drafted and designed architectural plans and prepared project specifications. Designed elevation views, wall section details, building section details, schedules, and typical drawing details. Prepared shop drawings. Review plans to comply with ADA and building code. Attended clients meetings for scope of work. Drafted and designed structural and civil construction plans. Coordinated with MEP engineers, civil engineers, and structural engineers. Field measured and inspected site work during construction phase and revised architectural plans as needed. Education Master of Education : Leadership 01/2014 Northcentral University City , State Leadership Bachelor of Science : Mechanical Engineering 05/2000 The University of Texas City , State Mechanical Engineering Associate of Applied Science : Drafting and Design Technology 06/1992 Texas State Technical College City , State Drafting and Design Technology High School Diploma 05/1988 Edinburg High School Independent School District Professional Affiliations Over 9 years of CAD management and 6 years project management experience. Recognizing the goals and priorities to exceed client expectation. Achievement oriented - continually setting high goals and striving toward excellence. Able to effectively communicate within different levels in the internal organization and converse with external professionals. Ability to organize and manage multiple projects with other disciplines. Great technical background and an outstanding analytical problem solver. Generate practical solutions, careful planning with proper contingencies for cost estimating. Achieved an American Society Plumbing Engineers certification. Over 10 years of civil, architectural, and mechanical electrical plumbing drafting and design experiences proficiently with AutoCAD. Work History Company Name Skills Operating systems: Windows 7/XP/2000, Android, and MS-DOS
*Software: Autodesk Civil 3D, Autodesk AutoCAD, Autodesk Inventor Professional, Pro/E, Solidworks, GIS Analyst, Lidar data, Autodesk Revit Architectural, Microstation, MathCAD, CAD/CAM, Fortran, Microsoft Office (Word, Excel, Outlook, Power point, Access, Publisher, and FrontPage), I-DEAS, Elite HVAC, Trace 700, Carrier, NC Programming, Adobe (Acrobat, Flash, and Photoshop), Internet Explorer, Firefox, and HTML, CSS, Wordpress. | TEACHER |
440 | CONSULTANT Summary Master's degree in Computer Science with twenty-five years of experience designing, implementing, and maintaining computer programs, architectures, and operating systems. Expert in C, C++, Java, SQL and with web based applications. Over ten years' experience teaching as adjunct or full time faculty while running a consulting firm. Highlights Proficient in HTML SQL expert Analytical Self-starter JavaScript expert C, C++, Java expert Accomplishments Awarded United States Patent Number 5,758,052 in May 1998 for Network Management Method Using Redundant Control Processors Awarded United States Patent Number 5,491,791 in February 1996 for System and Method for Remote Workstation Monitoring Within a Distributed Computing Environment Deans Scholarship at the University of Pittsburgh towards Ph.D. degree, May 1989 - May 1990 Teaching Assistant at the University of Pittsburgh, Operating Systems, August 1989 Experience Consultant January 2002 to Current Company Name － City , State Currently running a business doing general programming and web development. The majority of the work is server side programming using either ASP or PHP with SQL. Recent contracts included a PHP project using MySQL for a ticket broker with 1500 websites. Another was doing business analysis programming using SQL Server, C#, .NET, AJAX, and HTML for a global law firm. Senior Operations Programmer January 2001 to January 2002 Company Name － City , State Operations programmer responsible for programming card access systems. The programming included enhancements to the Casi-Rusco Picture Perfect system. Responsibilities were to write C and SQL code to enhance the capabilities of Picture Perfect. Maintained a Red Hat Linux 7.1 server for development purposes. Wrote PHP code to generate reports from a MySQL database. Programming Manager & Systems Analyst November 1999 to January 2001 Company Name － City , State Programming manager for a distance learning web based business. Responsibilities included managing the programming department and the programming for a virtual classroom. The classroom was created using Director with parts including ASP, HTML, Flash, Quicktime and VB. IS Manager July 1999 to November 1999 Company Name － City , State Programming manager for a web based business. Responsibilities included managing programmers and IT professionals and maintaining the front and back ends of an Internet based business. Programming was done in VB, Delphi and JavaScript. Systems Analyst - Department Manager November 1998 to July 1999 Company Name － City , State Systems Analyst for a large Internet based automated time clock project. Responsibilities included troubleshooting, interface set-ups with other vendors and new account set-ups. Managed the whole department while the director was not available. Languages used in this position were Java, C++, VB, SQL, FoxPro and HTML. Databases used were Oracle and btrieve. Senior Systems Developer October 1997 to October 1998 Company Name － City , State Software engineer for an inventory control group in a large project. Product was developed in a Windows and a UNIX environment, with the final product to be delivered under UNIX. Code was developed in C using dynamic SQL on an Oracle database. Duties included coordinating with off-shore programmers, unit testing, sub-system testing, development and performance tuning. Tools were written in VB on a Windows system. Computer Consultant April 1994 to September 1997 Company Name － City , State Developed a Lotus 123 project to manage resources for the project management team. GE Capital Stamford, CT Maintained and enhanced C programs supporting a client/server collections application. Provided 24 hour customer support for the application as well. IBM Corporation Fishkill, NY Maintained previously existing code written in Lotus 123. Oversaw the delivery of code using TCP/IP and worked on IBM's Financial Data Warehouse's Internet pages. Provided general PC customer support to IBM management. IBM Corporation Southbury, CT Designed and implemented an OS/2 DB2/2 interface for all SQL in a VX-REXX application. IBM Corporation Fishkill, NY Designed and implemented an OS/2 Presentation Manager program in C to capture real-time scientific data from an IBM mainframe assembly line producing computer wafers. The data was captured from the serial port of a piece of equipment monitoring wafer qualify. Graphs were then drawn using the OS/2 PM GPI commands. Spent some time learning GPF as a tool for code development. Self-Employed New Hyde Park, NY Designed and implemented modifications to a dBase program to customize it for a client. Senior Associate Programmer January 1990 to March 1994 Company Name － City , State and Poughkeepsie, NY Systems Test Lead and OS/2 developer for a large OS/2 project written in C to manage the TPF operating system. This included extensive Presentation Manager and Database Manager knowledge. This was a LAN based system and some communications programming was included. Also did some 370 Assembler programming for the TPF operating system. Additional Programming January 1979 - July 1984 Defense Industry Programmed for defense contractors in Virginia, Maryland and New York mostly using the UNIX operating system, with C, Extended Basic and Fortran. This work was mostly classified; some was real-time analysis for submarine warfare. One 2-year project was mapping for the Defense Mapping Agency. Education Master of Science : Computer Science , 1989 University of Pittsburgh University of Pittsburgh, Master of Science in Computer Science, 1989, GPA: 3.75 Courses included: Compilers, Computer Architecture. Operating Systems, Algorithm Design and Analysis, Computational Geometry, Information Processing, Database Design, Digital Design, Graphics and Microcomputers. Almost all of this work was done using the UNIX operating system. Bachelor of Arts : Computer Science , 1978 State University of New York, College at Potsdam State University of New York, College at Potsdam, Bachelor of Arts in Computer Science, 1978 Studies included: Languages, Top Down Structured Programming, Systems Programming and Operating systems. Skills Sql, Html, Asp, Mysql, Php, .net, Ajax, Business Analysis, C#, Contracts, Ms Sql Server, Sql Server, Os/2, Real-time, Database, Unix, Associate, Defense Industry, Fortran, Lan, Mapping, Test Lead, Topo, Tpf, Assembly, Assembly Line, Client/server, Collections, Credit, Customer Support, Db2, Dbase, General Pc, Ibm Mainframe, Mainframe, Project Management, Rexx, Tcp, Tcp/ip, Wafer, Systems Analyst, Oracle, Web Based, Flash, Engineer, Inventory, Inventory Control, Performance Tuning, Software Engineer, System Testing, Testing, Unit Testing, Access, Casi-rusco, Linux, Operations, Red Hat, Btrieve, C++, Databases, Foxpro, Java, New Account, Ups, Adult Learning, Apache, Back End, Clients, Computer Programming, Database Management, Dod, Government Contracting, Instructor, Mentor, Pascal, Patent, Security, Software Development, Structured Software, Systems Analysis, Teaching, Visual Basic, Web Server, Delphi, Javascript, Algorithm, Architecture, Database Design, Digital Design, Systems Programming | CONSULTANT |
441 | COMMUNITY ADVOCATE Summary Compassionat e social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.Eager to learn Highlights 30 hour Domestic Violence Training Customer services training Proficient in Microsoft Office: Excel/Word/PowerPoint/Publisher/Outlook Type 50 WPM Leadership Training Mental Health Facilitator Skilled DV Facilitator Skilled Advocate Violence prevention Attentive listener Sensitive Empathetic Detail-oriented Excellent interpersonal skills Accomplishments Developed a 10 member supported partnership that helped victims of domestic violence get housed, gain skills, employment, and ongoing support that resulted in sustainability. Experience Community Advocate February 2015 to February 2016 Company Name － City , State Developed and maintained resources for walk-in clients with emergent needs. Participated in additional training requirements in an effort to stay abreast for the ever changing rules and regulations associated with the various governmental programs Interviewed clients about pressing issues including safety needs, food, clothing, housing, finances, employment, and physical and mental health to determine nature of client need Helped identify inner capacities connecting to external resources and resource systems Advocated and educated clients on housing and how to work through barriers that prevent housing. Facilitated and Co-facilitate community support groups utilizing psycho education module Compiled records, collects data, and prepares reports and conducted outcome measurements with assessment tools Organized and assisted with outreach and presentation including resource tabling Ensured all services are adhered to confidentiality laws and standards and principles Advocacy Based Counseling Participated in community committee teams which included task forces, and event planning Provided appropriate group boundaries assist education our reach manager with program development, tracking and reporting Advocacy based counseling in accordance to WAC 388-61A Chapter 70.123 RCW Created partnerships and collaborations that best suited clients at the YWCA On-Call Domestic Violence Advocate/Intern for Children's Program /YWCA 2013 Performed crises intervention and safety planning Conducted shelter intake including screening, interviews, orientation to shelter facilities. Collected and entered client data and service data in computer system Supplied administrative support when needed Monitored alarms and cameras and maintains the security of shelter entrances and performed safety through Modeled, explained and enforced shelter rules, policies and procedures Communicates donation, volunteer or supply request appropriately Provided secure and sound structure of activities that aligns with the vision of the YWCA through the use of communication and applied principles Helped contribute to meaningful activities that provide an outlet of creativity that fosters ingenuity and leadership skills in youth. Ensured shelter is neat, clean and in adherence with state and local health standards Supported the holistic healing, resilience, and developmental growth of children/youth impacted by Domestic Violence and other trauma Developed, plans, and implements curriculum for children ages 6-12 years, in conjunction with Children's Program Manager and other program staff. Maintained a predictable and consistent rhythm in the program as well as expectations, boundaries and guidelines. Helped children/youth develop their own safety plan and build safety skills. Assisted children/youth with skill-development. Adapted to changing program needs and available to work a flexible schedule, as needed Partnered with parents in supporting the overall social, emotional, cognitive and developmental health of their children Assisted children/youth with skill-development and develops and maintains a clean, orderly, developmentally rich and safe program space. Maintained a caseload of 15 plus client case loads working under strict confidentiality and strict time limits Consulted with other professionals regarding the treatment of specific clients. Educated clients and their families regarding other community resources. developed workable solutions for recurring problems for individuals and families. Managed caseloads and acted as an advocate for client rights Provided support to homeless clients, and connected them with community resources. Volunteer Coordinator/Assistant Treasurer September 2013 to June 2015 Company Name － City , State Recruited volunteers and publicized volunteer opportunities appropriately matching positions to volunteers. Created and Managed a database for volunteers Participated in planning, implementation, of fund raising ideas and events Assisted in keeping financial records of all PTA activities using QuickBooks Maintained continuous and direct communication with president and treasurer Secured signatures on necessary documents Enforced risk management compliance Assist with preparation of semi-annual audits. Administrative Assistant January 2011 to January 2014 Company Name － City , State Answered multi-lined phones Filed documents Updated database Created documents and dispersed them to various departments and churches Set up presentations through PowerPoint Created and prepared materials for various events Provided data entry Took memos sent and received correspondence Worked various computer programs/sorted mail. Increased meeting efficiency by developing meeting agendas. M aintained and organized master Resident Index and information files in master database. Retention Specialist January 2008 to January 2009 Company Name － City , State Answered and received calls in a timely manner Deescalated customer grievances Data Entry and processed payments Upgraded and sold various packages Started, transferred, and disconnected services Retained clients. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Education Bachelor's Degree : Human Services Management , 2017 University of Phoenix － City , State , King Human Services Management In progress Training at YWCA Domestic Violence agency Skills administrative support, Counseling, creativity, client, clients, Customer services, Data Entry, database, event planning, financial, fund raising, leadership skills, Leadership Training, materials, mental health, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, neat, cameras, policies, presentations, program development, progress, QuickBooks, reporting, risk management, safety, sound, phones, trauma, Type 50 WPM, vision | ADVOCATE |
442 | FINANCE AND OPERATIONS MANAGER Executive Profile Results-driven, efficiency-conscious International Business Management Executive with extensive experience including financial management, organizational development, business development and team building within diverse industries. Skilled in planning, coordinating and executing successful strategic business and financial programs, with track record of improving operational stability, efficiency, and profitability. In-depth knowledge of a diverse array of core financial and business processes, with demonstrated capacity to successfully improve bottom-line profitability, and further corporate objectives. Collaborate with senior stakeholders to effectively prioritize activities and achieve defined objectives, translating business requirements into solutions to achieve corporate performance goals and targets. Skill Highlights Organizational Development Business Development and Expansion in Domestic and International Markets Global Business Expertise Financial and Strategic Planning and Execution Contracts Management Risk Management Staff Development and Management Multimillion-dollar P&L Management Budget and Forecasting Development and Management Policy and Process Development and Implementation Financial Reporting and Analysis Performance Management/Project Accounting Maintain Service Relationships Professional Experience Finance and Operations Manager , 03/2015 to 09/2016 Company Name － City , State A senior business partner participating in the development of the strategic direction, leadership, management and growth of the organization. Key accomplishments include: Led the 2016 strategic planning process (Oct 2015) resulting in a detailed 2016 delivery plan for all departments with a 3yr outlook. Developed a timely and accurate financial and operations reporting package to management highlighting business issues, potential risks and profit opportunities. Developed budget and forecasting models and metrics (including rates, utilization and global cash management analysis) Recommended innovative alternatives to generate revenue and reduce unnecessary costs resulting in revised business and contract negotiation practices. Negotiated and reviewed business contracts with profitability and financial success in mind resulting in accelerated AR collections and increased cash opportunities. Ensure company and individual compliance in all countries where performing work (visas, statutory and tax filings). Researched and implemented a robust 401K plan for US employees resulting in a 35% savings over previous plan. Chief Financial Officer , 03/2000 to 05/2014 Company Name － City , State An executive business partner participating in the strategic leadership, management and growth of the company spanning over 14 years. Initially leading the company's turnaround initiative to growing the business from $8M with offices in two countries to over $80M with offices, registrations and personnel in over 25 countries. Grew the Finance and Accounting function from 4 people in two countries to a fully international function with global staffing in three regions supporting the world-wide organization. As a member of the executive leadership and management teams since 2001 participated in the creation and implementation of the company's corporate strategy and policies. Key accomplishments Include: Executive Leadership: Served as key contributing member to Leadership and Executive teams Strategic planning partner Led and managed the M&A activity for company (3 in total with the final resulting in a company acquisition). Served as company Secretary/Treasurer Served on the Board of Directors Business Development: Led company financial turnaround initiative Successfully grew business by 24% year over year (including 51% in 2011, 31% in 2012, and 16% in 2013) Led the international expansion process resulting in 8 offices and 25 country registrations around the globe Multinational/Multi-currency/Multi Business Unit ERP Implementation Financial Management: Multimillion-dollar global P&L management Managed international finance function with multiple business unit reporting and analysis including heavy foreign exchange and multi-currency aspects Led and managed annual strategic global planning process Led annual budgeting and forecasting process and on-going management Managed 8 annual global financial audits and reviews, and complex tax preparation in multiple jurisdictions Created policy and procedures for best practices Legal and Commercial: Responsible for creating and defining global company architecture Negotiated and finalized all company contracts including client contracts, product agreements, service agreements, software license agreements, nondisclosure agreements and vendor agreements. Led and managed the Broader Ownership program to grow and diversify ownership base Risk Management: Implemented a global commercial risk program Responsible for global commercial insurance coverage and renewal process Effective negotiations resulting in holding cost constant for 3 years in a row in a high revenue growth environment People Management: Multinational staff recruitment, development and management in three regions supporting the world-wide organization Created and managed the legal/contracts department and staff Managed multicultural dynamics remotely for global staff Assessed departmental training needs to establish core competencies and set consistent skill sets for global accounting and finance staff Controller , 09/1997 to 03/2000 Company Name － City , State Led and managed the full Accounting and Finance function including all aspects of reporting, analysis, budgeting and project accounting and management; as well as risk management, human resource management, company policy development and management. Evaluated ROI on key business programs. Led the evaluation, analysis and implementation of new accounting system. Controller , 08/1988 to 09/1997 Company Name － City , State Managed the full Accounting and Finance function including all aspects of reporting, analysis, budgeting and project accounting and management. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Led the modeling, planning and execution of all financial processes. Created detailed financial models and analytical tools to facilitate variance analysis. Implemented effective risk management program, human resource development and management including company retirement program, company policy development and management, and administrative management. Evaluated, analyzed and implemented new accounting software system. Education BBA : Finance and Accounting St Edwards University － City , State , USA Technology Skills MS Office, MS Project, Visio, Microsoft Dynamics GP, Epicor, QuickBooks, Salesforce, Projector PSA | FINANCE |
443 | CONSULTANT Summary HR Professional with nearly 5 years of experience with expertise in HR Operations, Benefits, Employee Relation, HRIS , Payroll, HR Metrics & Employee Database Management.
*An expert communicator & negotiator with strong conflict resolution skills.
*Developing and implementing HR plans and procedures smoothly with little or no guidance. Highlights Microsoft Office, Excel ERP/Platform: SAP, Oracle (11.x, 12.x) Reporting: Excel, Cognos, Oracle BI, Discoverer Time Keeping: Kronos, KABA Compensation Benefits Management HRIS Budgetary Planning Audit & MIS Legal Compliance Training Excel Advance Excel SAP Oracle Cognos Oracle HR Implementation Requirement Gathering Process Flows Testing Training Documentation Recruit-to-Retire Process Payroll & Benefits Self Service HR (SSHR) SAP HRIS Payroll Calculation Benefits Management Personnel time management & Evaluation Personal Traits Great communication skills Excellent interpersonal skills Dependable Cooperative Quick Learner Organized Multitasking HR Skills Compensation Benefits Management HRIS Budgetary Planning Audit & MIS Legal Compliance Training Excel Advance Excel SAP Oracle Cognos Oracle HR Implementation Requirement Gathering Process Flows Testing Training Documentation Recruit-to-Retire Process Payroll & Benefits Self Service HR (SSHR) SAP HRIS Payroll Calculation Benefits Management Personnel time management & Evaluation Personal Traits Great communication skills Excellent interpersonal skills Dependable Cooperative Quick Learner Experience January 2012 to April 2014 Company Name - State Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris. One of my major project in this company where I played a key role was in Oracle HRMS implementation. Working with my HR team to gather information and providing IT team with requirement documents. Documenting process flows that will help IT team to understand what the current businesses flows were in the company. Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more. Training HR team on Oracle ERP. Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k). Working with IT and HR team in testing reports and integrity of the system. Another project of which I was a key player was integration of payroll of a newly acquired company. January 2012 to April 2014 Company Name - State Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris. One of my major project in this company where I played a key role was in Oracle HRMS implementation. Working with my HR team to gather information and providing IT team with requirement documents. Documenting process flows that will help IT team to understand what the current businesses flows were in the company. Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more. Training HR team on Oracle ERP. Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k). Working with IT and HR team in testing reports and integrity of the system. Another project of which I was a key player was integration of payroll of a newly acquired company. Consultant January 2011 to January 2012 Company Name Handled entire employment cycle from onboarding to exit formalities. Processed monthly Salary & all salary change stemming from merit increases, promotion, incentives and pay adjustment. Reconciled Payroll account, maintained payroll accuracy and released payment timely as per the deadlines. Processing mid-year and annual performance review as per the cycle along with payroll. Handling HR data (Oracle) - Ensuring accurate and timely maintenance of all employee records, including data entry of all new hire and termination transactions and changes to employee records(date tracking). Updating details like job movement, promotions, employee personal details. Worked on projects with senior management to create fair HR policies & procedures and ensuring the continuous improvement of efficiencies. Created and implemented the exit and interview process. Regular reporting of HR Metrics like New Hire Cost, employee cost, Attrition rate, termination rate, Benefits cost. Annual Budgeting & Trending for various compensation and benefits packages and ensuring for accurate cost allocation. Addressing inquiries raised by employee, management and ongoing employee relation issues. Achievements: Appreciation certificate received from L'Oreal India Pvt Ltd for contribution in successful payroll integration of new brand with L'Oreal India. Led all HR operation and payroll for 700 employees deputed at Rohini Industrial. Voltas is India's largest air conditioning company and into electrical and mechanical projects. Responsibilities: Handling end to end activities from onboarding to exit formalities. Orientation to new recruits and maintain employee files for record purpose. Conducted background checks and verify references. Issuance of Letters - Appointment, confirmation, increment, termination and relieving and experience letter etc. End user - HRIS (SAP). Managed payroll and attendance system. Preparation of reports like headcount, Salary cost and audit. Processing Full & Final settlement and maintaining MIS of final settlements. Served as a link between management and employees by handling questions and helping resolve work related problems. Achievement: I was single point of contact across employment life cycle hence saved companies cost by performing dual responsibility of HR operations and payroll. Executive, HR & Payroll January 2008 to January 2011 Company Name I was single point of contact as representative for 2000 employees for esteemed clients like Managed phases of recruitment like understanding job vacancies from client, posting job on job boards, screening candidate and taking interviews. Processing salary of all esteemed clients and submitting the final salary register to accounts as per the time frame and ensuring timely disbursement of salary and expense reimbursement and also taking into account the statutory compliances deductions. Reconciliation with accounts for payouts released Timely raising salary invoice to clients for payment process. Preparation of Wage registers, Muster Roll and Leave cards as per the specified Acts. Maintaining good relations with clients and was having personal meetings with staffers and clients at regular intervals. Achievements: Appreciation letter received from Lobo Staffing Solutions Pvt. Ltd for contributing in areas beyond roles and responsibilities and initiative taken for supporting department Managers for completion of work. Education Bachelor's Degree : Arts - Economics , May-2006 University of Mumbai Arts - Economics Bachelor's Degree : Arts - Economics , May-2006 University of Mumbai Arts - Economics HR Certification Institute
PHR Certification : December 2015 Saylor Academy HR Certification Institute
PHR Certification : December 2015 Saylor Academy Human Resource Management Certification : 2014 Ulyanovsk State University of Russia Human Resource Management Certification : 2014 Ulyanovsk State University of Russia Diploma : Human Resource , 2008 Welingkar Institute of Management India Human Resource Diploma : Human Resource , 2008 Welingkar Institute of Management India Human Resource MBA : Human Resource Human Resource MBA : Human Resource Human Resource Additional Information I am authorize to work in USA for any employer, I DONT need sponsorship. Skills Benefits, Budgeting, BI, Cognos, Great communication skills, Excellent interpersonal skills, continuous improvement, client, clients, data entry, Dependable, Documentation, ERP, senior management, frame, HRIS, Human Resource Management, HR, Kronos, Legal Compliance, Letters, mechanical, meetings, Excel, Microsoft Office, 2000, MIS, Multitasking, Oracle, Payroll, Process
Payroll, Personnel, policies, promotion, Quick Learner, recruitment, reporting, Requirement, SAP, settlements, Staffing, time management | CONSULTANT |
444 | COMMUNITY ADVOCATE Summary Dedicated and focused Community Advocate who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Certifications CPR and First Aid Highlights Active listening skills Time management
Courteous demeanor Detail-oriented Energetic work attitude Telecommunication skills Sharp problem solver Adaptive team player Strong organizational skills Customer service expert Flexible schedule Experience Community Advocate Nov 2015 to Current Company Name － City , State Made it my goal to promote the independence of disabled individuals. Managed daily office operations and maintenance of community and consumer relations. Offered
exceptional customer service to differentiate and promote the company
brand. Collaborated with customer service team members
to give exceptional service
throughout the entire educational and joyful
experience. Balanced the needs of
multiple customers simultaneously in a fast-paced retail environment. Communicated
Fairplex policy violations to the leadership
team in a timely manner. Offered direction
and gave constructive feedback to motivate team
members. Held each team member accountable for achieving brand and
performance goals. Built and maintained effective relationships with peers and
upper management. Lead Human Resource Recruiter May 2012 to Jan 2015 Company Name － City , State Answered customers' questions and addressed
problems and complaints in person and via
phone. Helped customers select
products that best fit their personal needs. Maintained visually appealing and effective
displays for the entire office. Offered
exceptional customer service to differentiate
and promote the company brand. Built
customer confidence by actively listening to
their concerns and giving appropriate
feedback. Offered direction and gave
constructive feedback to motivate team
members. Held each team member
accountable for achieving brand and performance
goals. Built and maintained
effective relationships with peers and upper
management. Exhibit Creator Aug 2008 to Oct 2009 Company Name － City , State Maintained visually appealing and effective
displays for the entire building. Offered exceptional customer service to
differentiate and promote the company
brand. Collaborated with customer service team
members to give exceptional service
throughout
the entire educational and joyful experience. Balanced the needs of
multiple customers simultaneously in a
fast-paced retail environment. Communicated
Fairplex
policy violations to the leadership team in a timely manner. Offered direction
and gave
constructive feedback to motivate team members. Held each team member
Education and Training Dietetics CALPOLY Pomona － City , State , USA Minor in Psychology Associate of Science , Social and Behavioral Sciences 2012 Citrus College － City , State , USA Minor in Psychology High School Diploma , General 2008 Charter Oak High School － City , State , USA Skills Filing, Professional and friendly, Careful and active listener, Multi-tasking | ADVOCATE |
445 | MARKETING COORDINATOR Professional Profile Results-oriented Marketing proffesional who drives company growth through creative and innovative marketing strategies. Qualifications Tactical Planning Marketing and sales specialist Retail Marketing Organized and efficient Advanced computer proficiency (both PC and Mac) Customer Relationship Management (CRM) Excellent communication skills Goal-oriented Business negotiation Inspiring team leader Bilingual in English - Spanish Financial reporting Effective team player Creative Experience Marketing Coordinator Jul 2012 to Apr 2016 Company Name － City , State Taco Palenque 18 locations (10 cities) Laredo, Cotulla, San Antonio, New Braunfels, Houston, Mission, Edinburg, McAllen, Weslaco and Brownsville. Palenque Grill 5 locations (3 cities) Laredo, McAllen and San Antonio. Pollo Palenque 5 locations (2 cities) Laredo and McAllen. Managed, developed and improved the schools food courts projetc for Taco Palenque branch. Image change for Taco Palenque's branch fleet. Customer Relations Management. Creative producer of concepts and scripst for TV and radio advertising for all branches: Taco Palenque, Pollo Palenque, Palenque Grill and Tensai Sushi. Conceptual Image Creative for al branches. Web content and design development for Taco Palenque, Palenque Grill and Pollo Palenque. New product launching campaigns creative. Consumer trends analysis. Succesfully exceeded sales and transactions goals in different LTO's through marketing campaigns with Taco Palenque. Improved same store sales by increasing ticket avg and transactions through strategic marketing programs. Lead aditional sales by reaching new and specific target markets. Coordination of campaigns, special events and pricing with franchisees. Financial analysis, reporting and tracking of all promos and special sales for Taco Palenque branch. Taco Palenque's and Palenque Grill's menu analysis and engineering for redisigning. Drive-thru impovement project initiative and development. Store opening event coordination. Official Voice-over talent for Taco Palenque and Palenque Grill. Marketing Campaign Manager Oct 2010 to Dec 2010 Company Name － City , State Created, organized and executed "Un dia de tu salario" Regional Marketing campaign (4 cities), implementing creative adds, public speechs, media management and working in conjunction with other organizations, reaching and exceeding the collect amount goal. Public Relations Coordinator Mar 2010 to Jun 2010 Company Name － City , State Sales team leader. (team of five) Client relations supervisor. Customer database management. Public Relations Advisor Jan 2010 to Mar 2010 Company Name － City , State Customer service associate. Client relations. Client database management. Direct sales. Logistics Coordinator Sep 2008 to Oct 2009 Company Name － City , State Organization and development of the first international rally promoting gender equality, where the youth of both Laredos participated. Coordination of all the events and projects of the institute. Digital engagement supervisor. Auditor Apr 2006 to Jun 2006 Company Name － City , State In charge of the entire hotel opperation during the night shift. Reconciling all hotel cashier transactions. Reviewing, organizing and compiling management reports on a timely basis. Ensuring the accuracy of guest billings. Communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Front Desk Sep 2005 to Apr 2006 Company Name － City , State Check-ins and check-outs of walk-ins. Making online and call reservations for customers. Dealing with all the customer related needs and issues. Maintain guest history files on all guests. Issue safe deposit boxes to guests and ensure security of key. Resolve discrepancies on the room status report with Housekeeping. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Owner Jan 2005 to Jan 2012 Company Name － City , State
Buy-sell cars, trucks, motorcycles, heavy machinery, among others, I
have my DEALER credential,
with which I have access to most U.S. auctions, we
buy in different
places as in
the states of Georgia, Florida, Oklahoma, among others, in addition to this we provide import-export services and shipping of both goods and vehicles.
Education BBA , Marketing and Advertising 2010 Centro de Estudios Superiores Royal － City , State , Mexico Graduated First in Class of 2006-2010 for Academic Achievement. President of the Alumni Society. Period: 2008-2009. Student government representative. Period: 2008-2010. Founder
and Secretary of the Royal College Lions Club. Period: 2008-2010. High School Diploma 2005 Instituto Anglo Español de Nuevo Laredo － City , State , Mexico Personal Information Place of Birth: Tampico Tamaulipas Date of Birth: Frebruary 6th, 1988 Present Resident in Nuevo Laredo Tamaulipas, Mexico. Sex: Male Status: Single Hobbies: Outdoor Sports, running, hunting and fishing. Interests Marketing Business Development Advertising Sales Management Public Relations Corporate Negociations Administration Training
“Information
Management”.
“The best service”.
Both awarded by: Hotel Hilton Garden Inn Nuevo Laredo "How to talk and express properly in public" Presented by: Centro Educativo y de Expresion Oral (CEEO) Skills Microsoft Office programs proficiency. Tableau Marketing Software. Basic knowledge of Photoshop. Public speaker. Voice-over talent. Additional Information
Participation
in the forum "Youth Proposal” Proposal: “Creation of the
Municipal Institute of Culture" (Winner) Organized
by: Fundación Colosio AC Nuevo Laredo
Logistics
Support Hug Ceremony. Organized by: Washington's
Birthday Celebration Association (WBCA)
Logistics
Support in the Anheuser Bush Parade. Organized by:
Washington's Birthday Celebration Association (WBCA)
Logistics
Coordination Mexican Night: A Presentation of Mr. & Mrs. International. Organized by: LULAC
Council # 12. Binational
Affairs Logistics Support for the Regional Municipality. Assistant Director: Mr. Gerardo Lozano Rendón Logistics
Support to the Regional Municipality. Organization:
Presidential Logistics | PUBLIC-RELATIONS |
446 | CONSULTANT Executive Profile Innovative professional with more than 15 years of experience poised to bring talent and vision to a respected organization that values hard work, dedication, and results. Demonstrated expertise in launching start-up companies, organizing them for long-term success, and driving continuous growth and prosperity through strategic business plans. Specialist in developing forecasting models and scenarios, examining strategic performance, spotting market opportunities, identifying business threats, developing creative action plans and corporate strategy. Proficient in driving revenue growth, increasing sales, slashing costs, attracting new customers, maximizing profits, and achieving corporate objectives and operational excellence. Uniquely gifted in leading teams, inspiring cross-functional collaboration, and building productive relationships with colleagues, clients, and business partners. Skill Highlights Microsoft Office Suite * InDesign * Quickbooks
Experience with SPSS and various CRM, ERP, and Marketing Automation Systems Professional Experience Consultant January 2012 to May 2016 Company Name - City , State Delivered business planning recommendations to start-up fitness venture as result of being tasked with devising solid best practices and strategy. Developed financial forecast and operations budget. Instrumental in creating private label product development, including creating business plans, identifying best-in-kind manufacturers, and zeroing in on potential third party distributors. Increased revenue by 20% by segmenting local market and developing business plans for identifying potential high-end consumers for services. President January 2014 to January 2015 Company Name - City , State Drove project management, consulting, and back-office services for start-up educational services and products provider.Oversaw operations management of two facilities with total school staff of 80.Directed day-to-day financial, marketing, and logistics functions. Developed comprehensive financial planning tools. Launched school for 650 students in 30 days from approval. Increased sales by 100% and slashed operating costs by 15%. Masterminded business development plans and strategic initiatives to build organic growth. Marketing Program Manager January 2010 to January 2011 Company Name - City , State Spearheaded creation and implementation of marketing campaigns aimed at C-level leadership on behalf of global enterprise software provider.Conducted market intelligence, statistical analysis and modeling to define prospects.Drafted business plans and monitored budgets to ensure ROI was achieved. Increased sales lead generation by 30% and grew cross sales opportunities by 100%. Slashed marketing spend by 15% through astute management of vendor relationships and adeptly negotiating contracts and service agreements. Increased website traffic by improving online content and use of search engine optimization. Exploited innovative marketing tools, including e-blast, webinars, and targeted trade events. Director January 2005 to January 2009 Company Name - City , State Designed, planned, and coordinated client events for start-up catering business serving high-income consumers and corporate buyers.Addressed unique needs of household management and real estate companies.Meticulously guarded client objectives for budget, profitability, and quality. Masterminded branching out from traditional catering focus to enter new segment of market. Orchestrated last-minute wedding reception on 24-hours notice at location 150 miles away. Built reputation for client satisfaction, focus on quality service, and keen attention to detail. Deputy Director January 2000 to January 2005 Company Name - City , State Developed, prioritized projects, and mentored newly created team of 10 lead analysts for Fortune 500 financial services and insurance company. Performed comprehensive market analysis and industry research related to strategic corporate initiatives and trends. Analyzed, evaluated, and advised on potential mergers and acquisitions.Exercised $2M P&L and budgetary responsibility. Grew revenue by 20% over previous year by ensuring adequate goal support. Slashed travel expenditures by 30% by accelerating group cost reductions. Key player in opening new offices in Asia by identifying industry trends related to market growth. Education Bachelor of Arts : International Relations International Relations Certificate in Asian Studies Florida International University - City , State Finance and Economics Program Certificate in European Studies London School of Economics - City , United Kingdom Languages Fluent in Spanish * Proficient in French * Basic Portuguese
Continued. Skills attention to detail, Automation, Basic, budgets, budget, business development, developing business, business planning, business plans, C, consulting, content, negotiating contracts, CRM, client, Economics, ERP, Finance, financial, financial planning, focus, French, InDesign, industry research, insurance, leadership, logistics, marketing, market, mergers and acquisitions, back-office, Microsoft Office Suite, modeling, enterprise, operations management, Portuguese, product development, project management, quality, Quickbooks, real estate, reception, sales, search engine optimization, Securities, Fluent in Spanish, SPSS, statistical analysis, strategy, strategic, unique, website | CONSULTANT |
447 | ASSEMBLY MECHANIC Summary Aircraft Mechanic with 16 years experience. Extensive background in rotary wing and fixed wing aircraft. Skills VISIPRISE, KRONOS, SAP and EWI programs Blueprints Fiberglass, composite and sheet metal Fuel Systems Powerplant Blade Track and Balance Vibration Analysis Leadership skills Aircraft Inspection Flight Controls Hydraulic Systems Transmissions Accomplishments Awarded (2) Navy Marine Corps Achievement medals. One for the success of the shop I supervised. The second for my Quality Assurance duties. Experience Assembly Mechanic 09/2014 to 08/2016 Company Name City , State Sheet metal mechanic Boeing 737 fuselage assembly line. Crew leader of a 3 man team, installing aft fuselage belly skins with minimal quality defects and under the required bar line, at a move rate of (2) units a day. Flight Inspector 10/2010 to 06/2013 Company Name City , State Functional Test QAR V-22/UH-1/AH-1Z Performed audits on numerous functional test procedures to include: line clearance inspections, final inspections of component installation. Trained new Inspectors in procedures and aircraft systems. Tracked and maintained aircraft serialization logs. Assembly mechanic for V-22 final assembly. Installed major aircraft components such as engines, rotors, fuel systems, oxygen components, drive systems, EGRESS systems. Composite repairs. Worked close tolerance holes. Used multiple precision measuring tools. Aviation Machinist Mate 09/2000 to 10/2010 Company Name Supervised 60 maintainers. Performed scheduled and unscheduled flight line maintenance of 16 Sikorsky MH-53E's. Full system QAR. Aircraft vibration analysis and rotor tracking systems certified. Performed work center audits on tool control, maintenance publications, FOD program and safety. Flightline Troubleshooting Knowledgeable in hydraulic systems, flight controls, sheet metal, power plants, landing gear systems, transmissions, drive systems, composite blade repair, tire and wheel maintenance and fuel systems. Overhauled F-110 GE Powerplants for the Navy's fleet of F-14's Overhauled F-404-GE-400 and 402 High Pressure Compressor modules for the Navy's fleet of F-18's Collateral duty inspector for both engine platforms. 05/1999 to 09/2000 Company Name City , State Entry level mechanic T-34 Mentor. Performed scheduled maintenance. Introduced to aircraft systems and functions. Education and Training High School Diploma 1999 Skills Flightline Maintenance Intermediate Maintenance Inspection Assembly | AVIATION |
448 | CONSTRUCTION AND DESIGN PROJECT MANAGER Summary Seasoned Design and Construction Project Manager with more than 13 years' experience in managing multimillion
projects in the US and abroad. Expertise in coordinating and overseeing all aspects of design and construction, from
conceptualization to completion, while providing continuous status reports to business owners and investors. Proven
track record of achieving construction goals and consistently completing projects on time and budget. Fluency in
English and Italian with working knowledge of Spanish and French. Seeking to leverage success and experience to take
next career step in a challenging project management position with a respected institution in Connecticut. Skills Sage Timberline Software, Compeat, QuickBooks, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access) Experience Construction and Design Project Manager 10/2002 to Current Company Name City , State Oversee all facets of project management for several multimillion-dollar restaurant and residential projects in
New York City and London, including contract negotiations and administration, project estimation, material
purchasing, budget management, and site management; managed design and construction for 10 projects to
date. Coordinate with owner and investors during pre-construction phase to develop requirements, scopes of work, and
budgets; execute and manage budget and schedules from conception to completion. Organize trades, procure source materials, and liaise between owner, principal architect, designers, engineers,
subcontractors, and vendors. Partner with architects to solicit bids for construction and design, assess bids, and award contracts. Manage selection and hiring of design and construction subcontractors, and work with both teams to achieve
milestones on time and on budget. Document observations and photograph ongoing design and construction work, produce field reports, and
regularly communicate project status to internal partners weekly. Investigate issues and expedite resolution to maintain timelines and budgets; develop strategies to prevent
recurrence of issues. Research and commission artisans to build site specific and custom objects for interior and exterior design and
décor. Source and purchase materials from international vendors, and purchase and coordinate material shipments from
vendors to construction sites. Ensure compliance with requisite regulations, including federal, state, and local building codes and safety
guidelines. Past experience includes Education Program Coordinator at Solomon R. Guggenheim Museum, Office
Manager at Cranmer Art Conservation, Inc., and Assistant Program Manager at Trinity College. Education and Training Bachelor of Arts : Museum Studies and Art History Art History Italian The City College of New York City , State Museum Studies and Art History Art History Italian The University of Vermont City , State Dean's List Certifications Design and Construction Budget Development and Management
Project Management Requests for Proposal and Estimation
Contract Negotiations and Administration Sourcing and Procurement Skills architect, Art, budget management, Budget Development and Management, budgets, budget, building codes, Contract Negotiations, contracts, Design and Construction, hiring, materials, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Office
Manager, Procurement, Project Management, Proposal, purchasing, QuickBooks, Research, safety, Sage, Solomon, Timberline | CONSTRUCTION |
449 | TEACHER Summary Highly motivated and hard working Medical Assistant with knowledge of technical and medical support and excellent communication skills seeking an opportunity to contribute to the daily duties and responsibilities in a clinical and administrative capacity. Clinical Skills- Medical Terminology, Anatomy and Physiology, positioning & draping patients in preparation for examinations, measuring/recording vital signs (blood pressure, temperature, pulse, respiration, height & weight,) administering oral medications & providing patient education, administering injections (IM, ID, Sub-Q, Z-track technique,) performing phlebotomy (Butterfly, Vaccutainer, Needle & Syringe, Capillary,) current Cardiopulmonary Resuscitation Certification, and cleaning & sterilizing examining rooms and equipment.
Administrative Skills- Customer service experience, proficient with Microsoft Office Suite and various operating systems, scheduling appointments for multiple Doctors with various software applications, knowledge of ICD-9 and CPT billing & coding procedures, handling co-payments & verifying insurance, inputting patient information into patient files, competent with standard office equipment & procedures, and excellent interpersonal communication skills-verbal and written. Experience 01/2013 Teacher Company Name － City , State Taught Letters, Numbers, and Arts and Crfts to 3 and 4 year olds. Monitored children during general classroom periods such as lunch and nap times. Cleaned all areas of the classroom at the end of the day. 01/2012 Medical Assistant Company Name － City , State Measured and Recorded vitals, Assisted Doctor with examinations, Administered injections, Cleaned and sterilized equipment, and performed light front office duties, Documented patient information with portable computers and EMR software, and Provided patient education. 01/2011 Medical Assistant Company Name － City , State externship
Measured & Recorded Vitals, Performed range-of-motion exercises, Administered ultra-sound exams, prepared examination rooms, and provided excellent patient care. Education and Training 2012 Clinical Medical Assistant South West Schools － City , State Program consisted of approximately 800 hours of training, over a nine-month period, during which time clinical and medical hands-on skills were learned and practiced including Medical Terminology and Anatomy & Physiology. 2010 High School Diploma Holy Cross High School － City , State Skills Anatomy, Arts, EMR software, front office, injections, Letters, Medical Terminology, patient care, Physiology, ultra-sound | TEACHER |
450 | INTERN Highlights Microsoft Word, PowerPoint, and Excel. Social Media: Twitter, Facebook, and Instagram Experience January 2016 to May 2016 Intern Create and implement strength and conditioning workouts for spring season. Monitor weight lifting form and technique. Provide feedback and apply knowledge to strength training and conditioning programs. Organize and prepare equipment daily for strength and conditioning programs. August 2015 to December 2015 Company Name City , State Fitness Intern Exposed to daily routine of fitness specialist and client interaction Conducted one-on-one orientation for new members and instructed in the proper use of equipment Assisted with revising programs offered to incorporate updated topics Created bulletin boards for Member-of-the-Month Provided complimentary body measurements Maintained facility and equipment according to health and safety standards. August 2013 to May 2016 Company Name City , State Student Assistant Utilize Front Rush website to enter football and lacrosse recruit and roster information. Organize and coordinate football recruiting events during the fall, including giving tours. Provide office support for football and lacrosse coaches. Restock office and break room supplies. May 2013 to December 2015 Company Name City , State Individually standardized jelly and ice cream topping batches (checked pH, temperature, and consistency). Trained in operation and safety of a stand up and sit down forklift. Consistently met quotas when packed jelly, syrup, ice cream toppings and plate scapers into boxes. Operated label machine allowing for continual operation and upkeep. Education May 2016 BALDWIN WALLACE UNIVERSITY City , State Bachelor of Arts : Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education BW Deans Award, Spring 2014 and 2015 RELATED BALDWIN WALLACE UNIVERSITY City , State Professional Affiliations Pre- Physical Therapy and Exercise Science Club
ACTIVITIES Executive Member: CRU - Christian Organization Member: Phi Mu, Delta Iota Fraternity Skills client interaction, forklift, health and safety standards, Excel, office, PowerPoint, Microsoft Word, recruiting, safety, website | FITNESS |
451 | CONSTRUCTION & RESIDENTIAL CLEANING Professional Summary Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Core Qualifications Detail oriented Planning/coordinating Team leadership Courteous demeanor Active listening skills Inventory control familiarity Engaging personality Excellent multi-tasker Fluent in Spanish Decision making skills Self-directed Shipping and receiving Safety-oriented Production scheduling Opening/closing procedures Dependable and reliable Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Interior and exterior cleaning Restroom detailing Chemical cleaning Hardworking Customer-service focused Strong communication skills Manufacturing background Determined Experience Company Name January 2013 Construction & Residential Cleaning City , State Cleaned all construction areas to avoid hazards.Continually cleaned work areas and equipment.Polished furniture and metal fixtures.Dusted and mopped all hard surfaces.Cleaned Venetian blinds, including washing and vacuuming them.Scraped gum off of hard surfaces and carpet.Dusted furniture, walls, machines and equipment.Traveled to and from work sites in a timely manner.Moved and carried equipment and furniture.Cleaned and maintained bathrooms and showers and swept and mopped floors.Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Company Name May 2008 to October 2012 Store Manager City , State Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Company Name June 2000 to March 2008 Store Manager City , State With CVS i started in the warehouse shipping items to stores and worked my way up in the company.. ...Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping.Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles.Banded, wrapped, packaged and cleaned equipment. Packed containers and re-packed damaged containers. I then transfered to working in the stores in management position......Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Company Name July 1993 to July 1999 Time Keeper / Shipping / Quality Control City , State I put in the time for all the employees into the system and the duties performed on a daily basis...Helped achieve company goals by supporting production workers. Maintained proper stock levels on a line. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Monitored and adjusted production processes or equipment for quality and productivity. Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges. Started up and shut down processing equipment. Contacted customers prior to delivery to confirm and coordinate delivery times.Unloaded cargo from truck with hand trucks and pallet jacks. Analyzed and interpreted blueprints, data and manuals to determine precise specifications. Inspected, tested and measured materials, products and installations to spec. Handled, measured and mixed chemicals following prescribed methods and testing requirements. Education Bristol Eastern Adult ED GED City , State Skills Great Customer Service Work Well With Coworker's Professional and friendly | CONSTRUCTION |
452 | LIBRARY AIDE ( FULL-TIME) Professional Summary High school graduate of June 2008, accepted by Broward County as an intern within the aviation department; undergoing practical training, experiencing what it is actually like working within the aviation/airport industry for a least a year henceforth, resulting into a Proactive Library Aide (full-time) with seven years' of relevant hands on experience in diverse office settings and exceptional people skills.Versed in excellent multi-tasking, communication and presentation skills subsequent, to extraordinary computer ingenuity. A self-motivated, energetic ,extremely organized and responsible individual, fluent in English with admirable writing and oral skills also, capable to work with deadlines moreover, a very hard working, and dynamic, team player with high hopes in filling the front desk administrative/recruiter position! Core Qualifications excellent communication skills Client-focused exceptional telephone etiquette File/records maintenance Microsoft Office Computer proficient Excel in customer service Ability to multi-task Work well independently with limited supervision Ability to take directions well Ability to prioritize and remain focused on the essence of an issue Proficient at learning new concepts Exhibits self-motivation and a positive attitude Adapts well to changing conditions Experience Library Aide ( full-time) June 2009 to Current Company Name － City , State Responsibilities include assisting customers at the circulation desk by answer questions, identifying their service needs, checking out, renewing, and checking-in materials, issuing and updating library cards and customer accounts, processing cash transactions for fines and fees, printing and bus passes. Resolves a variety of problems/issues from the public in order to maximize the efficiency/effectiveness of circulation department or service provided. renew materials and also answer questions concerning accounts over the phone. discharge and sort returned materials, pack and unpack deliveries of books and audio-visual items sent to and from other branches. responsible for shelving a specific section of books in the library located in the 700-759.99 which include a variety of subjects ranging from fiction to arts and crafts. responsible from searching for claims return items and from time to time tracer and router. Created and managed an Excel document to allow out- of systems items to be efficiently accounted for Route out-of-system book back to there proper location/ owing branch devoted, enthusiastic,energetic member of the spirit committee in which help coordinate a variety of activities and programs within our division. Voting System Technician (VST) November 2014 to November 2014 Company Name － City , State responsible for setting up the ADA iVotronic unit and the DS200 optical scanner responsible for and trained to open, troubleshoot, and close the equipment on Election Day. instruct the voter how to insert the ballot into the optical scanner, and assists the visually impaired voter how to insert their ballot into the optical scanner, and assist the visually impaired voter with the execution of an audio ballot. The Friday before the Election all VSTs will be required to report to the Regional Site to pick up their materials for Election Day. They will make contact with the clerk to set up the precinct. Election night, specific materials must be returned by the VST back to the Regional Site. Public Service Intern June 2008 to April 2009 Company Name － City , State Performed administrative and office support activities for multiple supervisors. Duties include answering telephone calls, receiving and directing visitors, word processing, and filing. Extensive software skills are required, as well as Internet research abilities and strong communication skills. Performed copying and filing duties Assisted supervisor with projects Assisted with archiving county records Assisted with creating the annual maintenance budget Assisted with payroll preparation Created and maintained tables and spreadsheets to track a variety of maintenance activities Greeted visitors, answered questions, and provided directions Answered multi-line telephone, routed calls, and took accurate messages Assisted staff in reception area Sorted mail, and photocopied documents for service coordinators Distributed incoming mail and processed outgoing mail Presented ideas both orally and in writing Learned and used various computer programs and other information technology Learned the value of hard work and persistence Devised means of dealing with extra stress associated with multiple demands Encourages effective teamwork Met the needs of both the organization and the employees when possible Researched, investigated, and compiled information Identified and combined a variety of resource materials into final copy Demonstrated convincing public speaking Culinary Arts August 2007 to June 2008 Company Name － City , State Skillfully preparing meals that are pleasing to the palate as to the eye, having knowledge of the science of food and understanding diet and nutrition. Knife skills Nutrition Food safety and sanitation Baking principles Cooking methods Food service purchasing Restaurant operations Execution of basic food preparation Taste, Proper Seasoning, and Consistency) Presentation Degree of doneness/ Proper Cooking Provided Sunsational service while working under pressure within a given time frame Women of Tomorrow (W.O.T) Mentor Group October 2004 to June 2008 Company Name － City , State Mentor & Scholarship program that inspires, motivates, and empowers young women to live up to their full potential through mentoring by highly accomplished professional women and scholarship opportunities. Assessed and evaluated situations effectively Ensured that tasks were completed on time Interpreted rules and regulations Used integrity in decision-making Expressed ideas and thoughts based on facts Instilled self-confidence and self-esteem in others Demonstrated flexibility and commitment to change and learning Hair Stylist August 2007 to May 2008 Company Name － City , State Maintained a comprehensive understanding of the hair care industry and business operations. Set goals and follow through Quick thinker Creative Displayed understanding of, and respect for, people from diverse backgrounds Listened actively and attentively Coordination - Adjusted actions in relation to others' actions. Tolerance due to time consuming styles Education High School Diploma : Culinary Arts , 2008 McFatter Technical HIGH School － City , State , United States Culinary arts certification Professional Affiliations Spirit committee The purpose of the SPIRIT Committee is to support, promote, and improve relations between individuals on the team. Our goals are to •Support existing programs at South Regional Library •Provide opportunities for staff and faculty to interact socially •Provide wellness programming for students, staff, and faculty Accomplishments Summer Youth Feeding Program Broward County Libraries, in conjunction with Sisters for Abundant Living, provided free lunch and snacks for children Summer 2014 as part of the Library's Summer Reading Program. A partnership with the Florida Department of Agriculture and Consumer Services' Summer BreakSpot program brought free food to the community's underserved children. Generated a series of different activities for entertainment served free food to the community 18(yrs) of age and under Out of System Books Created an Excel document to keep track of all books and other materials returned to our branch location accidentally Documentation Wrote and edited documents to keep staff informed on policies and procedures and current status of particular items. Interests Skills Credit, Page | ARTS |
453 | DIRECTOR OF INFORMATION TECHNOLOGY Summary I am a solutions-oriented professional with solid experience in various IT environments. LEADERSHIP Motivating and managing and a robust team of internal and remote staff members Establishing and maintaining effective partnerships, through collaboration and information technology in support of the organization. Managing the day-to-day responsibilities of a 24x7x 365 IT organization prudently. Managing a large IT environment with ~10,000 SaaS. Assigning clear authority and holding others accountable for goal achievement. Skills COMMUNICATION Collaborating with clients and fostering a positive business relationship to meet all levels of IT service demands (Technical, R&D and operations and maintenance) Clearly discussing and conveying Information Technology concepts and terminology with both technical and non-technical staff at all levels within and outside the Department Producing clear and concise written documents, emails, project status reports and briefs Communicating effectively with various levels of the organization Expertise Making strategic judgments and evaluating the impact Cloud Environments Design & Implementation Network Design & Implementation VOIP Cyber Security (NIST HITRUST/HIPAA) Project Management Technical Support Management Budget Management Developing and responding to Request for Proposals Current with Emerging Technologies Experience Director of Information technology Sep 2005 to Current Company Name － City , State At Adsystech I am one of three employees that have a key man insurance policy against them. This in of itself, speaks to the trust and value I provide the organization. I was hired to design, and deploy the first data center the company owned in its efforts to deploy a new offering, an enterprise Software as a Service (SaaS) product. I was initially an employee of an Adsystech customer working with the Adsystech EVP on an enterprise County Wide project and posed the idea that they should move from "selling" software to "renting" it via an up and coming model SaaS. Today, everyone is using SaaS products and paying monthly for various products but in 2004 (when I initially made the proposal) it was an exciting and new potential market which I leveraged to increase the returns at Adsystech and most importantly, generate new recurring revenue. I was hired in 05' to put in place all things SaaS, this included designing a data center from the ground up, creating cyber security policies and controls, putting together a team to support the data center as well as a team to provide technical support for the new product offering. As an early adopter, in 2008 I designed and deployed a hybrid cloud environment in our data center. Again in 08' this was a new technology but my decision demonstrates foresight in emerging technologies and understand in the value of leveraging technology to become more efficient and financial prudent. I'm very proud of the work I've done and Adsystech, below are some key areas in my control: Network Design Monitoring and Maintenance Cloud Technologies Cyber Security (NITS, CIS, HITRUST/HIPAA) Project Management Technical Support Management Staff Professional Development RFP Responses. Information technology Manager Sep 2003 to Sep 2005 Company Name － City , State City organization responsible for managing +120 Million dollars for support of County Wide Human Service programs. I was hired as Project Manager and was quickly promoted to the Information Technology Manger. As PM I identified, evaluated and lead a bi-County steering committee in all technical aspect in an RFP release and selection process. After promotion I continued to server as the project manager for the 2.5 million dollar system rollout which ranged from gathering the business requirements for the design and deployment to creating the processes and managing the team to for the roll out to ~2000 users across Los Angeles County. In this capacity I managed a project support team including administrators, help desk staff and trainers. As the IT Manager, I supervised network administrators and was responsible for all high level network design and architecture for the organization. I evaluated the security risks, ensuring HITECH/HIPAA protocol were followed. Below are some key areas in my control: Network Design and Oversight Project Management Product Training and Support. Information technology Manager Sep 1998 to Mar 2003 Company Name － City , State At Relax the Back I was responsible for the overall management, infrastructure and strategic planning of our National point of sale network at 100+ retail locations and 5 distribution centers. I managed the ERP solution at our manufacturing plant in Boston and our accounting and HR systems at the corporate office. Nine short months after starting with the company, I was promoted to IT Manage. I acted as liaison between vendors, operation staff and the CFO for all major projects on time and on budget. Cisco Routers/ Firewalls. Windows Server Management. Desktop Support. Education and Training M.S , IT CSUF IT Fullerton Masters of Science Degree , Information Technology Mihaylo College of Business and Economics, California State University Information Technology GPA: 3.4 B.S , IT UOP IT Bachelors of Science Degree , Information Technology University of Phoenix Information Technology GPA: 3.7 Skills accounting, Budget Management, budget, bi, Cisco Routers, concise, clients, designing, ERP, financial, Firewalls, help desk, HR, Information Technology, insurance, managing, market, office, 2000, enterprise, network design and architecture, Network Design, Network Design & Implementation, network, policies, processes, Producing, Project Management, promotion I, Proposals, proposal, retail, RFP, selling, software development, strategic, strategic planning, technical support, Desktop Support, VOIP, Windows Server, written, written communication skills | INFORMATION-TECHNOLOGY |
454 | FLORAL DESIGNER Summary I have been involved in the Retail Industry for over 44 years. In those years I have been employed as a sales associate or as a floral designer. I have also been in those years a assistant manager, a manager, and a retail store owner with complete skills in day to day operations, problem solving, training, employee motivations, encouragement, merchandising, ordering product, and in every aspect of human resources that I was responsible to know and implement in the retail establishment I was employed by at that time if my service to them, Highlights Effective Retail Sales Manager Exceptional leader Excellent communication skills Compelling leadership skills Resolution-oriented Exceptional multi-tasker Organization Store operations Team-oriented Team leadership Employee training Accomplishments I have been rewarded for my continue effort to always going above and beyond what was expected to do from my employers. Experience 08/2015 to 06/2016 Floral Designer Company Name － City , State I was employed as a floral designer and to eventually manage their floral shop. 06/2015 to 06/2016 Designer Company Name － City , State I am the main floral designer for the shop. My designs have been place in the shops currant brochures and in several magazines that they advertise in. I have been rewarded several times for going beyond the companies expectations of my willingness to do what it takes to complete the day to day designing that has to be done for out customers, 06/2014 to 06/2016 Sales Partner Company Name － City , State I have been a sales partner at Brighton Collectables for almost two years now. I explain about our product, our owners and share the Brighton Story to everyone that comes into our store that I personally meet and greet. I offer them great customer service and I do everything that I can to meet the customers needs for their time in out store. I also display and merchandise our inventory, clean and straighten the store so it always looks nice for our customers, I attend our store meetings and the trainings at our store and its events too. 05/2008 to 05/2014 Owner/ manager/desiner Company Name － City , State I was responsible as the owner/ manager for all the shop and it day to day operations. I also did all the H R work, banking, cleaning and merchandising of the shops inventory. I decorated all our windows for every floral season. My shop won several window display awards for Best Window Displays in Weatherford, Texas. | DESIGNER |
455 | HR CONSULTING Summary 7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. CORE FUNCTIONAL STRENGTHS HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits Highlights HRIS applications (SAP)
Proficient with MS Office (Word, Excel, PowerPoint, Access, Outlook)
Payroll Softwares for Payroll Processing Experience 07/2009 to 01/2014 HR Consulting Company Name 07/2008 to 05/2009 HR Coordinator 05/2007 to 06/2008 HR Assistant Company Name I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale. Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in several reduced iterations for the HR Team. Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions. Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the top 5% of the Organization. Worked on optimization of the existing Reward and Recognition process. Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing. Worked on 360 degree feedback process for the Managers. Handled 500+ Employees in a Business Unit as a Single Point of Contact for all HR activities Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution. Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination. Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement Successive planning initiatives with 360 degree feedback. People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account. This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them. Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing the data and projecting Trends to enable better business decisions. Handling Orientation and On boarding for new employees. Providing and processing payroll Inputs. Managing the Employee benefits such as Medical Insurance. Coordinating for Training and Development needs of the employees. Maintain compliance with federal and state regulations concerning employment. Work with corporate group in running Organization Development activities. Planning birthdays, employee group events. Handling the leave management systems and maintaining timesheets. Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement. Recruitment: Working with hiring managers on Recruitment planning. Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events. Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed and Managed the " Mentor Me" program to motivate the high performers in the Organization. Handled a team of 3 members and made it a highly successful program. Education 2007 MBA : Human Resource Management KIMS
University Karnataka University Human Resource Management 2005 Bachelors of Commerce BNDC
University Karnataka University Willing to take up additional certifications such as PHR as required by the role. Masters of Business Administration Skills benefits, budget, client, delivery, hiring, HRIS, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, Access, Excel, MS Office, Outlook, PowerPoint, Word, MIS, negotiations, networking, Internet research, optimization, Organization Development, Payroll, Payroll Processing, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, SAP, seminars, strategic Additional Information Team Spot Award for being the best team in driving Performance Management
Team Lead Award for " Mentor Me Program" | HR |
456 | FINANCE Summary Finance focal driven to improve morale, decrease turnover and improve productivity. Background in leadership development, training, and strategic thinking. Highlights Exceptional interpersonal skills Employee relations Training and development Data analysis Predictive planning Public speaking Budget planning Experience Finance July 2008 to October 2015 Company Name － City , State Held various Finance and Project Management related roles including: Integrated Scheduling Contracts Business Partner Advised managers on program specific matters and recommend needed changes. Developed metrics to reduce risk. Directed personnel training activities. Served as a link between management and employees by handling questions, interpreting and executing program requirements, and helping resolve work-related problems. Adjunct Professor August 2013 to Current Company Name － City , State Conducted adult learner leadership courses to foster positive attitude toward organizational leadership. Presented leadership and human behavior material. Coordinated material to meet student needs and goals. Human Resource Generalist Intern July 2014 to March 2015 Company Name － City , State Served as a link between management and employees by handling questions and helping resolve work-related problems. Advised managers on organizational policy matters and recommend needed changes. Directed job description development to maximize maneuverability of personnel. Education Doctor of Philosophy : Organizational Leadership , 2013 The Chicago School of Professional Psychology － City , State Organizational Leadership Dissertation: The Workplace Impact of Baby Boomers and Millennials Work/Life Balance Perceptions on their Attitudes and Behaviors - Successfully defended March 1, 2013 Master of Arts : Industrial Organizational Psychology , 2008 The Chicago School of Professional Psychology － City , State Bachelor of Science : Psychology , 2006 Belmont University － City , State Affiliations Boeing St. Louis Leadership Association - Board of Directors Connections to Success - Tribute Committee Boeing Parents Network Co-Lead 2015 Boeing Hispanic Employee Network (BHEN) Boeing Women in Leadership Service Committee Interests Leadership development - continuing education. Coordinating volunteer efforts within work teams. Mentoring. Additional Information Leadership Workshop - Living Lord Lutheran Church - November 2014, Lake St. Louis, MO Successful Defense of Dissertation - The Chicago School of Professional Psychology - March 2013 Lead for Boeing University Relations Team - September 2009 - September 2012 Lead for Boeing Integrated Scheduling Special Project - Baseline Planning Efforts Skills Project management Customer satisfaction Mentoring | FINANCE |
457 | CO-OWNER/MANAGER/ CHEF Professional Summary Thank you in advance for allowing me to respond to this amazing opportunity. Creative, motivated and relationship-oriented individual who enjoys empowering others to reach personal and business goals. Works well in an environment that emphasizes creativity, autonomy, and decision-making. Possesses the ability to organize, plan and execute ideas from conception to completion. Utilizes a unique blend of strengths from artistic to communicative to fulfill any position, powerfully.
Organizations
Communities for All Ages - a non-profit, Weed & Seed initiative that provides intergenerational strategies for community building. Resulting in expanded social networks, increased civic engagement and leadership among multiple generations. This organization allowed for me to learn the art of alliance building. We chose those alliances that possessed strong leadership practices. I am a part of a mentorship program through this organization. Proactive media and communications professional with [Number] years in internal and external communications, social media, blogging and editorial media relations. Strategic Marketing and Communications Consultant with a firm grasp of corporate messaging and branding. Possesses a strong work ethic, as well as exceptional writing, editing and research skills. Strategic Marketing and Communications Consultant with a firm grasp of corporate messaging and branding. Possesses a strong work ethic, as well as exceptional writing, editing and research skills. [Job Title] with strengths in special events and promotion planning. Frequently attends marketing seminars and conducts outside research to stay current with market trends and consumer needs. Skills Work History Co-Owner/Manager/ Chef April 2008 to Current Company Name - City , State Managed all aspects of operation in a restaurant specializing in homemade, delicatessen and bistro cuisine. Created all menu and invented signature specialty items fresh, daily. Ordered all produce, meat and beverage products. Maintained healthy, working relationships with food and beverage suppliers. Coordinated all in-house catering events. Staffed, scheduled and trained all restaurant personnel. Accounting: business sales tax, payroll, accounts receivable/payable, P & L. Maintained outstanding Coconino County Health Department and Flagstaff Fire Department approval ratings throughout entire business ownership. Assumed charitable sponsorships yearly for many community organizations and Flagstaff schools and Northern Arizona University. Instructed cooking classes for private groups by appointment. Recognized by Yelp as a top-rated Flagstaff eating destination for breakfast and lunch. AmigosNAZ, Bilingual Magazine Featuring News - present, Northern AZ. Arts & Entertainment: Contributing eporter The Noise, Monthly Arts & Entertainment Publication Freelance Columnist: Business Profiles. Executive Assistant/Office Manager April 2008 to August 2008 Company Name - City , State Manage all office operations in a criminal law firm. Prepare and draft legal documents for Justice, Municipal and Superior Courts, opposing counsel and other specialized groups. Coordinate all travel arrangements for all business conferences. Handle necessary scheduling for appointments, hearings, telephonic conferencing and defendant/witness interviewing. Organize, disseminate, and archive case discovery information. Research case information, access public records via legal library and Internet. Maintain regular correspondence between Public Defenders' Offices in Coconino and Yavapai Counties. Release press information regarding higher profile cases. Troubleshoot problems involving the actual mechanics of the business. Handle and document all financial transactions: billing and receiving. Interview potential clients through initial intake reporting. Owner/ Interior Designer June 2004 to December 2007 Company Name - City , State Managed all aspects of a Mexican Import & Antiques Gallery. Ordered all inventory through various suppliers located in the southwestern U.S., Mexico, Central and South America, archived artisan files, as well as customer listings and desired inventory requests. Accounting: business sales tax, inventory, accounts receivable/payable. Created all marketing and promotional advertising for mixed media. Provided interior design ideas with unique imported merchandise: furniture accessories and textiles, offered in-home consultation and design layout. Assumed Charitable/Voluntary sponsorships for many Latino and community organizations. Organized 'live' demonstrations with artists represented in the store. Owner/Manager/Head Chef June 1991 to April 2008 Company Name - City , State Managed all aspects of operation in a restaurant specializing in homemade New Mexican cuisine. Created all menu items and invented signature specialty items fresh, daily. Ordered all produce, meat and beverage products. Maintained healthy, working relationships with over a dozen suppliers. Organized and scheduled all in-house catering events. Staffed, scheduled and trained all restaurant personnel. Accounting: business sales tax, payroll, accounts receivable/payable, P & L. Maintained outstanding Coconino County Health Department approval ratings throughout entire business ownership. Maintained approved environment regulated by Flagstaff Fire Department and Arizona State Liquor Departments. Assumed charitable sponsorships yearly for many community organizations and Flagstaff schools and Northern Arizona University. Instructed cooking classes for private groups by appointment. Human Resources Recruiter &
Training Coordinator Company Name - City , State Responsible for hiring and training for an Inc. 500 marketing research firm for radio and television all levels of administration, and telecommunications center; over 250 employees. Created and developed copy for standard operating procedures manual provided for all telephone interviewing staff, updated company policy manuals. Presented at citywide job fairs to recruit marketing, administrative and executive staff. Provided oral presentation/instruction on the various methods and levels of telephonic research interviewing. Supervised designated telephonic research groups randomly to assure quality control and training comprehension. Coordinate all company functions: entertainment and holiday events. Created incentive programs for Strategic staff. Coordinate travel arrangements and reserve conference/hotel centers for large focus groups regarding format changes and or demographic changes: oral presentation and instruction, in various client cities. Reviewed and interpreted data/findings on certain undisclosed projects to provide oral explanation and in-depth analysis to upper level researchers. Investigative News Reporter/Producer/Classical Music Announcer January 1984 to December 1988 Company Name - City , State 88.7 FM Classical Music Announcer, Broadcast Journalist Responsible for on-air classical music announcing, including but not limited to: researching composers, musicians, titles, and information and fielding all calls from listeners wanting music/program information. Production of public service and Northern Arizona University promotional announcements, maintaining shift logs, documenting promos, emergency broadcast testing and programming satellite feeds. Assisted in organizing, scheduling and soliciting meals for volunteers during fall and spring membership pledge drives. Investigated, created copy and produced stories for air. Produced and co-produced 'local' stories for National Public Radio, Minnesota Public Radio and Alaska Public Radio. Stringer' reporter for Associated Press and United Press International wire feeds. Education Northern Arizona University 1987 Bachelor of Science : Communications Broadcast Journalism Telecommunications Emphasis Broadcast Journalism Political Science Minor in [Name of minor] Political Science Member of [Club Name] Club Recipient of [Scholarship Name] Scholarship Continuing education in [Topic] Skills PC, IMAC, Windows XP, Vista, Microsoft Office Suite, Adobe, Amicus Attorney, Internet resourcing, Social media: Facebook, Twitter, Instagram, PowerPoint, POS, QuickBooks. Additional Information I would like to continue the tradition of advocacy and commitment to youth through your GeoFORCE program. I find your Coordinator opportunity to be incredibly fresh, motivating and inevitably- rewarding. Please review my resume at your leisure. It would be an honor to be part of your program and even more of an honor to work with your kids.
Thank you again for your consideration. I look forward to an interview at your convenience.
Sincerely, The Good Neighbor Coalition and Southside Community Association - In partnering with the residents, merchants, Councilmen, Mayor of Flagstaff, Flagstaff Police Department, the NAU Police, Residence Life, Greek societies-We drew recognition and promotion of multicultural enrichment through these partnerships, education and proactive leadership through the coordination of outreach efforts. Through combined efforts with Murdoch Community Center, Americorp, and the Flagstaff Public School District, we have kept our youth engaged in the renaissance of several of the city's "blighted" areas. Friends of Flagstaff Future- Board of Directors, an organization founded to help the city of Flagstaff thrive through responsible growth and environmental sustainability. F-cubed as the group is known also partners with Lowell Observatory for a series of educational events bringing astronomical sciences to the public. Learning under the stars. Theatrikos Theater Company Doris Harper- White Community Playhouse- Board of Directors a leading arts organization in Northern Arizona, offering high-quality live theatrical productions and educational opportunities, utilizing a diverse base of talent which represents and reflects the community at large. Through diligent fundraising we were able to expand youth workshops and bring comedy, music and other creative repertoire to the community. Flagstaff Nuestras Raíces, which is dedicated to promoting and preserving Hispanic culture and history through events, gatherings, the performing, visual arts and sciences. The organization draws on the Arizona Hispanic family stories, history, traditions and talents as tools for cultural transmission. Through my affiliation with this organization I have learned much in the way of humility, perseverance and loyalty to my heritage and to Latino youth. Arizona Broadcasters Association Scholarship, Arizona Press Club Scholarship, College of Creative and Communication Arts /Telecommunications Scholarships, SPJ-SDX; Society of Professional Journalist-Sigma Delta Chi, AE RHO; Professional Honorary Broadcasters Fraternity, Honorary Student Delegate Telecommunications Faculty Board. | CHEF |
458 | COURT APPOINTED SPECIAL ADVOCATE Summary Financial professional who is a self-starter and capable of effectively functioning with minimum supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player who is attentive to detail and produces quality results. Computer proficient. Areas of expertise include: Analysis Accounts Payable/Payroll Microsoft Office Written and Verbal Communications Detail Oriented Multi Tasking Organization/Prioritizing Data Entry Highlights Strategic and financial planning expert Process implementation Staff leadership and development Strength in financial planning Account reconciliations Customer relations Word PowerPoint Access Excel Microsoft Office Facebook Twitter Accomplishments Provided suggestions and helped to develop a formal plan for the reconstruction of a local Bloomington restaurant. Experience Company Name January 2015 to Current Court Appointed Special Advocate City , State Reviewed documents and records, interviewed the children, family members and professionals in their lives. Provided written reports at court hearings. Advocated for the child's best interests and provided testimony when necessary. Helped the child understand the court proceedings. Ensured that the children and their family are receiving appropriate services and advocated for those that are not immediately available. Bring concerns about the child's health, education, mental health, etc. to the appropriate professionals. Monitored case plans and court orders, Checked to see that plans are being followed and mandated review hearings are being held. Updated the court on developments with agencies and family members. Ensured that appropriate motions are filed on behalf of the child so the court knows about any changes in the child's situation. Company Name May 2014 to August 2014 Cashier City , State Computed and recorded totals of transactions. Issued receipts, refunds, credits, or change due to customers. Resolved customer complaints. Calculated total payments received during a time period, and reconciled this with total sales. Answered customers' questions, and provided information on procedures or policies. Compiled and maintained non-monetary reports and records. Kept periodic balance sheets of amounts and numbers of transactions. Company Name January 2010 to May 2012 Event Planner City , State Collaborated with diverse faculties and students to prepare annually parties, and organize holiday travel, and athletic game. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Assigned diverse talented team member different missions and gave feedback on work process to the manager. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Company Name August 2008 to October 2009 Manager Assistant City , State Facilitated and planned all conferences, meetings and presentations for the manager. Assigned team members to different projects to improve the quality of public areas. Communicated with local residents on mission of the committee and provided these comments to the manager in order to improve neighborhood strategy. Designed questionnaire to collect feedback from our clients and developed a plan to solve the issue. Tracked progress of committee members and reported to the manager. Attended weekly trainings provided by the committee. Researched market trends and surveys and used information to stimulate business and revenue growth. Education Indiana University Bloomington May 2016 Bachelor of Science : Public Financial Management; Mathematics City , State , U.S GPA: GPA: 3.28/4.00 International Business and Economics coursework Work History Company Name January 2015 to Current Court Appointed Special Advocate City , State Company Name May 2014 to August 2014 Cashier City , State Company Name January 2010 to May 2012 Event Planner City , State Company Name August 2008 to October 2009 Manager Assistant City , State Interests Experienced Decorator, 8 years painting learning experiences Information Technology Reading Music Movie Swimming Yoga Languages Fluent in English and Chinese. Skills Chinese, Conferences, Clients, English, Meetings, Access, Excel, Microsoft Office, PowerPoint, Word, Business Presentations, Progress, Quality, Strategy | ADVOCATE |
459 | SPECIAL INVESTIGATIVE UNIT I Summary Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge in identifying elements of fraud. Highlights Claims file management processes Insurance fraud expertise Interviewing techniques Database management Strong interpersonal and communication skills Self-directed Report writing Analytical Team player Critical thinker Accomplishments Promoted to Claims Special Investigator within 1 month of initial claims handling. Audit scores consistently exceeded expectations and successfully maintained the highest audit scores within the Special Investigations Unit. Experience Special Investigative Unit I February 2013 to February 2015 Company Name － City , State My primary mission has been to detect, deter and defeat insurance fraud. Worked closely with management in various departments and assist in making coverage decisions with a focus on thoroughness, quality, cost control and mitigation of future risk. Conducted interviews, gathered detailed information and completed field investigations. Developed connections with local fraud bureaus, district attorneys' offices and professional associations. Worked with house counsel in preparing cases for legal purposes. Train claims adjusters in identifying fraud and working closely with them in addressing coverage issues and red flags. Example of typical investigations: theft, fire, vandalism, personal injury protection (first party medical payments), third party bodily injury, rate evasion, material misrepresentation at application, out of state losses and staged losses. Worked an intense case load in a high pace environment and had to quickly become familiar with policies in the following states: Pennsylvania, New York, Connecticut, Illinois, Texas, South Carolina and Georgia. Share intelligence with other fraud investigators and entities, including regularly attended conferences and seminars addressing current trends and methods for combating potential fraud. Field Adjuster II/ Claims Special Investigator October 2010 to February 2013 Company Name － City , State Investigate coverage and liability for personal auto policies. My performance was such that within one month of general claims handling, I was promoted to Claims Special Investigator, given the responsibility of handling the most sensitive files, often of a suspicious nature. Reduced loss ratios through fair and prompt processing of claims. Conducted interviews, gathered detailed information and completed field investigations. Mentored new members of the claim staff. Recommended settlement offers and negotiated payment arrangements. Obtained all necessary information to complete proper evaluation of injury claims. Drafted statement of loss to summarize damages, payments and underlying policy coverage. Individually responsible for a high volume of work in an intense, fast paced environment working directly with management in resolving all issues related to the claim. Manage time and work load between the office and the field. Investigating residency, employment, automobile history, narratives given by interviewees, inspecting vehicle damage Routinely handling theft, fire, vandalism, questionable losses & other complex files. Warehouse Manager August 2009 to January 2010 Company Name － City , State Supervised material flow, storage and global order fulfillment. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Operated Visual 2000, Fedex Ship Manager and UPS WorldShip shipping systems efficiently and accurately. Oversaw the completion of highly detailed, custom orders up to bulk product shipping. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Telemarketing, cold calling new clients and following leads -utilized ms Excel, ms Word, and email. Operations Manager July 2006 to August 2009 Company Name － City , State Executive position. Key member of operations staff and event planning. Managed and operated day to day activities of the warehouse and janitorial staff. Instrumental in event planning by providing supply options that solved logistic and aesthetic issues. Evaluated operational records and made scheduling adjustments to maximize efficiency. Created and implemented all of the systems of organization for sending and receiving. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Worked independently, had to think quickly on my feet and constantly solve evolving problems. Independently pulled and completed work orders with on the fly adjustments. Routinely planned out my schedule two weeks in advance. Conducted monthly, quarterly and yearly inventories of warehouse stock. Education Continuing Education : 2012 Kaplan Continuing education through Infinity Insurance. Bachelor's degree : Fine Arts , 2005 Pennsylvania Academy of Fine Arts － City , State Fine Arts 2001 Hussian School of Art － City , State Four year commercial art school, transferred after two years to PAFA High School Diploma : 1999 Woodstown-Pilesgrove High School － City , State Additional Achievements Founder and Owner of Warrior Class LLC Certified Instructor in Israeli Krav Maga | APPAREL |
460 | ENGINEERING AIDE Professional Summary Resourceful Facilities Tech with solid background in preventative maintenance repair.Talented Facilities Tech with more than 3 years of experience developing and executing maintenance programs. Excellent troubleshooting skills.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Highlights q Mechanically-inclined q Diagnosis and repair q Skilled concrete finisher q Preventative maintenance q Dexterous with hand tools q Suspension and alignment q Strong attention to detail q Brake systems expertise q Troubleshooting q Brake repair and replacement q Responsible and reliable q Strategic thinker q Excellent problem solver q Self-starter q Decisive q Critical thinker Accomplishments Machine Troubleshooting q Performed effective troubleshooting of [machines/systems] [number] per [week/month/year]. Repaired broad range of [machines or systems] including, [types of machines or systems] using [tools].Problem Diagnosis q Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Documentation q Reported and documented unsafe conditions, equipment and/or injury. Training q Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures. Equipment Maintenance q Performed routine maintenance on equipment on as-needed basis. Inventory Control q Restocked and organized items as necessary and as directed. Machine Repair q Detected machine malfunctions and problem-solved accordingly. q Repaired, maintained and replaced parts on dies. Skills Work History Engineering Aide , 12/2006
to 04/2009 Company Name – City ,
State Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects.Computed load and grade requirements and material stress factors to determine design specifications.Wrote daily detailed reports logging work progress for quality assurance purposes.Completed all repairs and maintenance work to company standards.Planned work and determined appropriate tools and equipment.Took care of facility equipment, grounds, roads and fences. Service Technician , 08/2004
to 12/2006 Company Name – City ,
State Followed checklists to verify that all important parts were examined.Serviced air conditioning, heating, engine- cooling and electrical systems.Rebuilt faulty assemblies, including steering systems and linkages.Examined vehicles to determine the extent of damage or malfunctions.Specialized in servicing brakes and fuel systems.Communicated with customers regarding vehicle issues and potential repairs.Repaired and replaced belts, hoses and steering systems.Executed all phases of power system tear down and repair.Operated pneumatic tools and air compressors.Removed and replaced tires, shocks, struts and brakes.Contributed to repeat and referral business by using strong customer service and problem solving skills.Repaired and replaced radiators and water pumps.Organized work records and filed reports.Transported customers to and from the shop for the customer service program. Concrete Finisher , 05/1997
to 07/2004 Company Name – City ,
State Shaped and built roads using large construction equipment.Operated a bulldozer to properly deploy waste products at compactors.Documented daily equipment inspections and submitted daily inspection forms to supervisor.Performed daily maintenance to the machine cab and wheels.Operated equipment safely and efficiently at all times.Serviced and maintained vehicles and heavy equipment.Correctly used aggregate sizes and classifications for all road construction.Listened to warning alarms and responded accordingly.Loaded proper materials while abiding by all safety and legal standards.Obtained proper signatures as required.Monitored various gauges during vehicle operation and investigated and repaired any abnormalities.Operated and maintained a forklift truck in a safe and efficient manner.Retained shop order segregation during yard movement.Set and read grade stakes to construct roads, parking lots, building pads, landfills and sediment ponds.Executed daily pre-trip and post-trip inspections and documentation in compliance with DOT guidelines and company policies.Completed all repairs and maintenance work to company standards.Counted and verified orders picked to ensure accuracy.Planned work and determined appropriate tools and equipment. 05/1989
to 06/1996 Company Name Followed checklists to verify that all important parts were examined.Organized work records and filed reports. Education Diploma : General Studies ,
1 1986 Maury High School - State General Studies Industrial Maintenance Industrial Engineering, Production Engineering, Mechanical Engineering and
Engineering Welding Fabrication, Industrial and Tool Manufacturing Technology and
Process Technology ,
Lamar Institute of Technology - City ,
State GPA: GPA: 4.0 Industrial Maintenance GPA: 4.0 Industrial Engineering, Production Engineering, Mechanical Engineering and
Engineering Welding Fabrication, Industrial and Tool Manufacturing Technology and
Process Technology Skills customer
service, customer service, documentation, forklift, forms, legal, materials, policies, problem solving skills, progress, quality assurance, read, repairs, safety, struts, supervisor, tear | ENGINEERING |
461 | DIRECTOR OF BUSINESS DEVELOPMENT Career Focus Business Development Award-winning sales & marketing executive with extensive experience in growing and exceeding sales in multi-million dollar business operations in the food and beverage industries, financial services, and pharmaceutical industries. Pragmatic and results orientated, with a focus on bottom line results, and have a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Seeking an executive management position in Business Development. Summary of Skills Skills Experience Total Years Last Used Microsoft Office Suite Expert Quicken/ Quick Books Expert Adobe Creative Suite Expert Microsoft Project Expert Professional Experience 03/2014 to Current Company Name － City , State Responsibility for growing the Baptist Portfolio of eleven outpatient facilities in the Fort Lauderdale market. Developed business plans and initiatives to assess new markets, and analyze business opportunities. Developed programs that are aimed at improving relationships with physicians by understanding practice patterns, promoting relevant new services, and providing training. Cultivated strategic partnerships to develop and enhance business alliances for Baptist Health South Florida BHSF). Evaluated and analyzed sales data and provide recommendations to overall business planning strategies. Actively worked with cross-functional teams to meet sales goals according to P&L. 03/2013 to 03/2014 Director of Business Development Company Name － City , State Formed strategic partnerships and negotiated contracts with mass retailers and distributor's which resulted in the Greenie Tots product line being sold in national Fortune 500 accounts. Managed the sales and marketing department, which consisted of employees and vendors. Conducted and oversaw recruitment & training and development Developed new retail and institutional accounts nationwide by prospect identification, execution, proposal development, proposal delivery and contract negotiation. Strategically positioned the Greenie Tots brand to be recognized as superior to the national brands which resulted in increased market share and additional retail placement vs. the well established national brands and other major industry players. Oversaw the online /retail marketing campaigns that resulted in increased traffic to the company website/store and increased brand awareness at the retail level. Developed company wide incentive performance plan which motivated staff and resulted in a 200% increase in sales. Managed new and existing accounts by constantly developing new strategies to help them reach their full potential and to ensure consistent recurring revenues. 08/2003 to 03/2013 Pharmaceutical Sales Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Created regionally recognized sample model for Celebrex that resulted in increased sales and reduction in sample utilization. Lead by example in sales performance and territory impact, which allowed for additional Regional responsibility including advising on customer targeting strategy, how to effectively launch products in a high managed care environment, and strategies to effectively differentiate our product offering from the competition. Implemented strategic plan for "hard to see" physicians by understanding the intricate details of how they operated their office and well as their compensation strategy. Delivered effective sales presentations to doctors and key influential staff including: Primary Care, Neurology, Endocrinology, Orthopedics, Pain Management, Podiatry, OB-GYN's, Dermatology, & Gastroenterologists Conducted managed care pull-through initiatives for plans including Humana, Aetna, Cigna Medicaid, & United Built relationships with key P&T members which attributed to positive formulary acceptance of the following products: Relpax, Bextra, Celebrex, & Lyrica. Product Experience: Aricept, Bextra, Caduet, Celebrex, Chantix, Exubera, Lipitor,Premarin, Pristiq, Relpax, Toviaz, & Viagra Winner:Florida South Turn Up The Heat Contest, Top Performer Award (2007, 2006,2005,& 2004). 01/2002 to 08/2002 Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Worked with many external partners City of New York, Veritas, Local churches, & Media (Radio, Newspaper, amp;Television). Assisted in the design, development and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Executed by partnering with an outside advertising agency as well as having internal focus panels to insure the logo represented the cluster Trained new intern hires in the NHO division on the policies and procedures as well as assisted them in getting acquainted with their new job assignments. Education August 2003 MBA : Business Administration Florida A&M University － City , State Business Administration August 2003 BS : Business Administration Florida A&M University － City , State Business Administration Skills Adobe Creative Suite, advertising, agency, branding, Budgeting, budget, Business Operations, business planning, business plans, community health, contracts, Contract Negotiation, Customer Relationship Management, delivery, Dermatology, Endocrinology, Finance, focus, functional, GYN, Human Resources Management, Leadership, logo, marketing, market, access, Microsoft Office Suite, office, Microsoft Project, Neurology, Newspaper, Orthopedics, Pain Management, policies, presentations, Primary Care, Procedure Development, Product Development, proposal
development, proposal, Quick Books, Quicken, Radio, recruitment, retail, Sales, strategy, strategic, Strategic Planning, Television, Veritas, website | BUSINESS-DEVELOPMENT |
462 | PRODUCTION CONTROL / SR. MERCHANDISER Summary Seeking fulltime/contract position where I can use my engineering, management background, Operation knowledge, merchandising and analytical skills at the most. Skills MS Excel: Pivot table, Hlook up; Vlookup, moderate macros, advanced functions. Access, MS Word, MS PowerPoint, MS Outlook., SAP Accomplishments Taken training on different type of stitching machines like SNLS, DNLS, F-O-A, W/B attaching machine, 5-thread, 3-thread, bar tack, zigzag machine and many more. Worked in washing dept. PPC in washing department, and also handling production of washing dept. with all type of washes like enzyme wash, DV, MV. Achievements and Extra-Curricular Activities:. Attended the course on "Computer aided Textile Design" By Canada-India Institute Industry Linkage Project at L.D.C.E, Ahmedabad. Participated in "LAA Teqnix" 2006 At L.D.C.E. Ahmedabad. Participated in "LAA Teqnix" Tex Icon-Smarter 2005 At L.D.C.E. Ahmedabad. Experience Production Control / Sr. Merchandiser Sep 2009 to Aug 2011 Company Name Manufacturer & exporter of home textiles) Managed purchase order, pricing and production planning of assigned customers using SAP. Implement and control production schedule. Coordinated with planning team to review and procure materials to achieve manufacturing build requirements for multiple product lines, and worked with manufacturing, planning, and engineering departments to enable purchasing and acquire cost-effective inventories. Completed data collection and analysis of the company s procurement and supply chain processes, offered recommendations using supply chain tools and performance metrics. Analyze production and quality control to detect and correct problems. Negotiated pricing and fabric requirements with international and domestic buyers as well as customers. Coordinated to buyer for pricing ,approval, production time, shipment. Evaluate vendor quotes and decide suitable to requirement. Internally coordinated with sample and mass production team on day to day basis. Responsible for managing supply using SAP. Communicate to local vendor for pricing and supply. Successfully managed approval of fabric and design strike off with different international buyers. Tracking. Responsible for monitoring quality of fabric, design, final quality of products and inspection. Europe Buyer: Metro Poland, Real Poland, Czech Republic, Hungary, Slovak, Real D , Kaeppel , CNC, Real D etc. Artex Apparels, Gujarat, India- (Manufacturer & exporter of children wear). Assistant Production Development Manager Dec 2006 to Aug 2009 Co-ordinate and follow-up with buyer. Strong follow up of the purchase orders as per the "Time & Action Plan" (Fabric T & A, Production T & A) from sampling to shipment and sending weekly production status. Prepare cost sheets of and negotiate with buyer. Control the costing during production. Execution of production according to planning. Make sample with more stitching friendly and full field with buyer requirement. Implement new ideas with cost and time. Translate ideas from the designer's drawing-board to the factory production line. Managed fabric inventory. Give measurement and placement of embroidery, print and laser print on garment. Buyer: "International customer"-European company "ZANNIER" which has total 27 brands, RNA landmark group. Domestic customer"- LIFESTYLE, PANTALOON & RELIANCE. Trainee engineer Jun 2006 to Dec 2006 Company Name Role and Responsibilities:. Garment training: Received 3 month hardcore training for, stitching of bottom wear PPC, Quality Control sys. Company Name － City , State Supply chain planner & Quality control May 2015- Cont
Role and Responsibilities:
Supplier selection and evaluation. Manage supplier analysis and selection processes including total cost evaluations. Evaluate suppliers through performance measurements and develop supplier. Secures and analyzes quotations, negotiates prices and terms with suppliers, and recommends suppliers with respect to cost, quality and delivery competitiveness for assigned responsibilities. Communicate to supplier and assists in the resolution of production, design, quality and/or delivery problems. Planning. Coordinates the planning of recent schedules and inventory control parameters for the assigned products and services. Managing inventory at sku level and reconcile every quarterly basis. Conducting monthly forecasting and weekly stock replenishment guidance for individual products to make sure products are available within expected lead time to customer. Supply chain management. Review and finalize purchase order in SAP. Expedite purchase order to meet delivery date. Managed procurement business data system input and integrity, and created bills of materials (BOM) and parts and commodities numbers in company supply chain management. Give final build qty to suppliers and schedule inspection on their facility for improvement and maintain the quality. Developing quality standards to be followed by vendors. Map current process and propose improved process for the better quality within our facility. Issue charge back to supplier if production or sample do not match with approval/standard. Prepare inspection report for each vendor and discuss with vendors. Select and set up third party inspection to inspect apparels while they are ready to ship from supplier. Education and Training Masters , Engineering Management May 2016 City , State Engineering Management Bachelor of Engineering , Textile Technology June 2006 LDCE-Gujarat University India Textile Technology Skills commodities, CNC, costing, Czech, data collection, delivery, forecasting, drawing, inspection, inspect, inventory, inventory control, laser, macros, Managing, materials, Access, MS Excel, MS Outlook, MS PowerPoint, MS Word, Pivot table, pricing, processes, procurement, purchasing, quality, Quality Control, requirement, SAP, Supplier selection, Supply chain, Supply chain management | APPAREL |
463 | SUBSTITUTE TEACHER Summary Enthusiastic artists who loves both traditional art and digital art! Before moving to Richmond I spent two years working as a digital media specialist, creating brochures , video and physical colleges. Currently I'm working as a substitute for Chesterfield County Schools, my favorite subject of course being art. Highlights Traditional fine art skills Creative and artistic Flexible creative approach Strong design sense Superb attention to detail Time management Traditional and digital photography Photo enhancing Relevant Professional Experience Substitute Teacher Oct 2015 to Current Company Name － City , State Work in schools across Chesterfield County in a verity of subjects and grades. My favorites subjects to teach are Art, Library and History. Following the teachers lesson plans I lead the students through activities, providing guidance and additional explanations where needed. Comfortable with unexpected school situations. I'm quick on my feet and calm which I believe is the key to keeping students calm. Digital Media Specialist and Administrative Assistant Jul 2013 to Jun 2015 Company Name － City , State Met and worked with grieving families to create personalized memorial packages for their loved one. I used a variety of programs including Photoshop, Illustrator, InDesign, Publisher and funeral stationary software. Created large collage boards for every family who provided us with photos. It was not abnormal to create 15 or more boards a week. I provided support to community outreach programs; small college boards for hospice patients, billboards for charity events and designing pamphlets or other printed materials for special events including Cape Fear's Purple Heart dinner. Was in charge of teaching coworkers how to use new software as well as troubleshooting computer and printer problems for the office. Summer Counselor Jun 2009 to Sep 2009 Company Name － City , State Helped to plan and execute activities. Dealt with minor cuts and scrapes as well as defusing tempers before fights could start and writing up incident reports after accidents or fights occurred. This job included conflict resolution, working with children whose parent(s) were in the military and a handful that have a parent overseas, as well as working with handicap/special needs children. Additional Experience Room Attendant Mar 2012 to Jul 2013 Company Name － City , State Seasonal Shoe Associate Nov 2011 to Feb 2012 Company Name － City , State Shoe Associate Oct 2009 to Nov 2011 Company Name － City , State Education Bachelor of Arts , Dual Major: Art and Visual Technology & Anthropology 2009 George Mason University － City , State Started off as an Anthropology major with a minor in photography but soon found I loved my art classes just as much. At first glance they seem unrelated but both deal with people and expressing the human condition. While one does it through studying actions and artifacts to better understand different cultures and time periods, the other deals with feelings and views shown through art. They are different but together they are a good combination for a more rounded point of view. Course work included animation, digital as well as traditional black and white photography, web design, oil panting, sculpture, print media, art history, childhood psychology, ancient civilizations and modern culture. Internship 2007 Gov Trends － City , State Maintained several politicians' personal websites, transferred data from previous websites to newly designed websites as well as updating live sites news feeds. Did analysis of key words used to increase traffic to websites using Google AdWords.Used pertinent data retrieved to verify if key words were contributing to increasing traffic to websites or not. Compiled results and presented solutions in reports for the clients. Created email lists of possible potential clients.I also did minor design projects such as letter heads and logos.Worked with clients' staff to ensure they were trained on how to maintain new sites after all the data had been transferred and organized. Advanced Degree 2004 West Springfield High School － City , State Internship 2004 Fairfax Archaeology － City , State Compiled information about artifacts from previous digs as well as properly labeling them and storing them in bags to prepare them for storage. In the field work included measuring and marking test pits, shifting through dirt, digging test pits and keeping field data Skills Traditional Art Media: Black and White Photography, Oil Painting, Sculpture, Print Media Digital Art Programs: Photoshop, Illustrator, InDesign Digital Animation: Maya, Flash, After Effects | DIGITAL-MEDIA |
464 | TERRITORY SALES CONSULTANT Career Focus Talented sales professional who effectively multi-tasks and consistently achieves and exceeds business objectives with a customer-centric approach. Develops long-term relationships and establishes loyalty with customers. Ability to adapt to an evolving marketplace and grow with new roles and responsibilities. Summary of Skills Background in GPO and formulary processes Experience in specialty, hospital and primary care sales and injectable medications Skilled in new product and new indication launches. Adept in providing in-services and training to clinical staff Trained in pricing, gross profits and margins. Broad knowledge of osteoporosis, women's health, men's health and musculoskeletal pain. Excellent communication skills. Customer focused Highly motivated Accomplished in relationship selling Professional Experience Company Name August 2013 to Current Territory Sales Consultant City , State In charge of growing a $9 million territory. Quickly learned a vast array of products, associated terminology, competitors, trends, challenges, reimbursement and government regulation. Responsible for long-term relationship building between the customer, Cardinal Health, and other professional organizations (Group Purchasing Organizations, etc). Set up trials and provide in-services and training to clinical staff on proper use of various medical products. Work closely with decision makers in hospital settings (Value Analysis Coordinators, Materials Managers, Clinical Educators, Team Leads, Contract Managers, Wound Care Nurses, etc). Provide pricing and savings while maintaining a profitable GP. Voted MVP of CAST II training. Finished my first fiscal year at 98.7% to plan, 23.90% growth over previous year, and first on my team. Company Name January 2007 to July 2013 Pharmaceutical Sales Representative Program Coordinator City , State Strong Sales and Promotional Results: Nominated for Rookie of the Year after a top 11% ranking my first year with Lilly. Awarded 3 incentive trips for top territory and district sales performance. Highest average SOM in the district in 2012 following a new indication launch. Launched 3 new indications for 3 different medications. Invited to be a part of the Future Marketers of the West and was instrumental in bringing the Future Marketers to the Midwest. Chosen by management to represent Lilly at a National OB/GYN conference in Chicago. Recognized as the district Q4 2012 and Q1 2013 Exceptional Customer Experience award winner. Developed the Unity Champ role to assist in strengthening a new team of sales representatives. Responsible for Selling a Variety of Disease States and to Multiple Specialties: Built strong relationships with Rheumatologists, Pain Management specialists and OB/GYNs. Experience selling all facets of an injectable medication. Given responsibility for the specialty representatives' territory calling on neurologists and anesthesiologists who treat chronic pain. Disease state knowledge and selling experience in osteoporosis, women's health, men's health and musculoskeletal pain. Coordinated osteoporosis trainings within clinics. Mental Health /Licensed Mental Health Practitioner. Company Name November 1994 to January 2007 Fitness Instructor City , State Supervised and administered the Youth in Crisis program and Youth Assessment Center clinical programs. Oversight of all aspects of the programs including budget allocation, quality assurance, and training. Developed and implemented the case management program. Served as liaison to families and community resources. Provided individual, group and family therapies in outpatient, residential and detention settings. Trained clinicians and detention line staff on suicide assessment and crisis intervention. Farrell's Extreme Bodyshaping. Level II Instructor Responsible for leading kickboxing and resistance training classes. Motivate and inspire participants to improve their fitness level. Encourage healthy lifestyles through exercise and proper nutrition. Coached 2 separate 10-week session teams to top 3 finishes. Develop and implement challenges for Farrell's participants. Education University of Nebraska - Lincoln Master of Science : Marriage and Family Therapy Marriage and Family Therapy University of Nebraska - Lincoln Bachelor of Science : Human Development Human Development Professional Affiliations I am a Licensed Mental Health Practitioner Vice President of the Mesa Verde Townhouse Association 2012-Current Nebraska Juvenile Justice Association board member 2001-2006 04/2010 to Current Lincoln, NE 1994 Lincoln, NE, USA 1991 Lincoln, NE, USA Skills budget, case management, Excellent communication, crisis intervention, government, Materials, Mental Health, 98, OB/GYN, Pain Management, pricing, primary care, processes, Purchasing, quality assurance, relationship building, Selling, Sales, Wound Care | FITNESS |
465 | DIRECTOR OF PUBLIC RELATIONS Executive Profile Centene MARCOM resources and Development, promotion and personnel across Centene Health Plans implementation of statewide initiatives and Specialty Companies for various organizations Design and Printing Oversight: Design, Community Relations Expertise, review and revise collateral materials for including outreach event management, various organizations and audiences, healthcare education programming and ensure appropriateness of content, implementation for various organizations readability and translation Represented organizations to the public Artwork Management and served as point of contact Collateral design using Adobe Suite or Developed relationships with area work with external graphic design/print businesses to support community vendors events, educational programs and fund- Budget Oversight and Compliance raisers Promotional Products Management Resourceful team member who excels Research Management at building trustful relationships with Business plan development members, colleagues, external Compose news releases, fact sheets, organizations, and key audiences letters to a variety of audiences, including Healthcare background as registered key influencers nurse with experience in SNF, assisted Social Media Planning and living, and adult day programs Implementation using Centene guidelines E-newsletter design/distribution MBA DANIEL WEBSTER COLLEGE Organizational Management Nashua, NH Core Accomplishments Member: Business Networking International (BNI), Rotary International, Chambers of Commerce and Business Associations Courses: Corporate Compliance and Ethics, Customer Relations, Basic Communication and Conflict Management Skills, Confidentiality and HIPPA Emergency Preparedness, Crisis Management, Maximize Customer Service and Initiate Quality Improvements Professional Experience 01/2003 - 01/2008 Company Name － City , State Director of Public Relations "Success Stories" about individuals benefiting from LifeShare programs ─ used in business development and posted on social media; collaborate with each LifeShare office and key partners to meet marketing needs; oversight of marketing department and conference budgets; promote exchange of information across states; prepare, coordinate, and schedule tasks and deadlines to accomplish long and short-term strategic objectives. DANIEL WEBSTER COLLEGE, Nashua, NH Director of Public Relations, 2003−2008 College spokesperson and liaison to media; ensured major publications and communications properly supported strategic efforts essential to augmenting college's competitive position and long-term strength. 01/2000 - 01/2003 Company Name － City , State Director of Communications Partnered with internal clients to implement solutions to significantly improve communication strategies and messages; planned and managed communication vehicles to promote and drive organization's priorities. 01/1996 - 01/2000 Company Name － City , State Director of Public Relations and Publications Directed and developed alumni magazine, annual report, newsletters, invitations, fund raising, marketing materials, course descriptions, and other print collateral; creatively and pro-actively sought ways to celebrate school programs and achievements of community members using all communication channels; developed successful relationships with and provided related content for external media/press. 01/1990 - 01/1997 Company Name － City , State Journalist Reported on the political and community news for four towns and two school boards; developed and wrote own stories for "Lifestyle" section; wrote more than 1,200 by-lined articles to thoroughly cover issues, events, and activities of towns; recognized by NH Press Association for writing. 01/2008 - 01/2010 Company Name － City , State Administrator PROFESSIONAL Managed and oversaw 24-hour operations; conducted program under regulatory 01/2011 - 01/2014 Company Name － City , State Registered Nurse Provided marketing solutions for B2B sales organization, including sales management, marketing, presentations, and social media. Worked with individuals from all levels of organizations in developing their brand and offering solutions to their challenges through promotional products campaigns. 2006-2008 Oversaw day-to-day operations, including staff supervision, communication with referral sources, intakes, and required documentation; health assessments, medication administration, and continuous health and wellness observations. OTHER Volunteer: American Red Cross, Easter Seals NH Education TEMPLE UNIVERSITY － City , State , US BA : Journalism BA TEMPLE UNIVERSITY Journalism Philadelphia, PA FITCHBURG STATE COLLEGE － City , State , US BS : Nursing BS FITCHBURG STATE COLLEGE Nursing Fitchburg, MA Accreditation in Public Relations MARKETING AND LIFESHARE/CENTENE, Manchester, NH Marketing, 2014 −present COMMUNICATIONS Provide communications and marketing solutions to meet annual and strategic goals. Certifications RN Registered Nurse American Red Cross 2006-2008 Affiliations Press Association for writing Presentations marketing, presentations, and social media Skills Marketing, Public Relations, Business Development, Solutions, Budgets, Exchange, Liaison, Marketing Department, Operations, B2b, B2b Sales, Including Sales, Promotional, Sales, Sales Management, Sales Organization, Securities, Clients, American Red Cross, Documentation, Health And Wellness, Red Cross, Registered Nurse, And Marketing, Budget, Business Plan, Community Relations, Conflict Management, Crisis Management, Customer Relations, Customer Service, Educational Programs, Emergency Preparedness, Fact, Fact Erp, Graphic Design, Healthcare, Hippa, Marcom, Mba, Media Planning, Networking, Printing, Product Management, Receptionist, Retail Sales, Rn | PUBLIC-RELATIONS |
466 | DIRECTOR, BUSINESS DEVELOPMENT Summary Professional Business Development Director firmed to meet sales objectives on regular basis by using strong leadership, interpersonal communication, presentational and organizational skills Highlights Microsoft Office Suite Microsoft CRM Dynamics LAMS WebEx LinkedIn Experience Company Name January 2013 to Current Director, Business Development City , State Develop and execute a targeted business development plan to build a long-term pipeline Develop and deliver polished proposals and pricing estimates on short notice to potential clients in the public and private healthcare sectors. Work collaboratively with the Executive Sales team to develop marketing campaigns, and new territories Build relationships with key hospital executives and decision makers within prospective client organizations Stay current on healthcare industry trends and personnel moves among prospect organizations Identifying prospective clients using established lead methodologies Manage a business development team of 10 people. Increased monthly prospect by [Number]% by implementing strategies to develop and expand existing customer base. Company Name January 2011 to January 2013 Call Center Manager City , State Accept and handle supervisory requests and calls from staff and customers. Provide the Call Center Director with all information about any extraordinary situations. Ensure that the call center representatives follows call procedures at all times and enforce all department and company policies. Collaborate with the Call Center Director in the development and implementation of any training for newly hired and existing Call Center Representatives. Act as a resource for the Call Center Representatives. Maintain accurate performance evaluations of the Call Center Representatives by reviewing message history, call history, and recorded calls. Coordinate outside sales calendars with scheduling requests and call que assignments. Provide back-up support to the Call Center Director as necessary. Assist in the hiring process of call center representatives. Company Name January 2009 to January 2011 Director City , State Generate new business via email campaign, cold calling, social networking, and other online resources and utilize market knowledge and industry contacts to grow Global Orientations business. Build relationships with key human resource professionals, global mobility and relocation decision makers within prospective client organizations. Identify and penetrate new contacts, accounts, and broadening the range of business in existing accounts. Track and communicate competitive factors, trends, and issues affecting purchase decisions for my team and I assigned regions. Develop and grow a new business pipeline and relentlessly pursue opportunities to broaden our markets. Research and develop strategies to identify new customers, sales opportunities and new service development and collaborate with Marketing to execute on these strategies. Create and deliver compelling, customized WebEx sales presentations that address the core business challenges and opportunities faced by the prospect. Negotiate and finalize agreements/contracts with clients, and close sales. Coach and manage the inside sales team of seven. Recruited and managed a network of 60 realtors. Company Name January 2007 to January 2009 Business Development Manager, Team Leader City , State Conduct heavy outbound B2B calling to Enterprise and Strategic Enterprise organizations for direct lead generation and setting up WebEx presentations to high level executives. Develop high level relationships with CEO's, CFO's, COO's, and CTO's. Strong focus on building the pipeline and getting prospects into the pipeline for future revenue generation by identifying key contacts and acquiring key lead criteria for each account. Qualified new business opportunities by identifying how our professional solutions align with their business needs, and closing the sale. Work with senior management team to define key business development strategies and initiatives. Qualify existing leads via email campaign, as well as develop and maintain prospect lists in sales force database. Generate proposals, negotiate contract terms and close sales. Develop and manage the business development team. Submit weekly status update and monthly prospect report to VP of Sales and VP of Marketing. Education 1 1 WGU City , State University of Potomac College 1 2013 Bachelors of Sales : Sales Management State Sales Management University of Potomac College 1 2011 Bachelors of Science : Business Management State Business Management 35 Credits Belford High School 1 2002 Associates of Science : Business Management State GPA: GPA: 3.3 Business Management GPA: 3.3 High School Diploma Skills B2B, back-up, business development, Call Center, closing, Coach, cold calling, competitive, contracts, CRM, client, clients, database, email, senior management, focus, hiring, human resource, inside sales, Director, marketing, market, Microsoft Office Suite, Enterprise, network, networking, outside sales, personnel, policies, presentations, pricing, proposals, Research, Sales, scheduling, Strategic, supervisory | BUSINESS-DEVELOPMENT |
467 | HISTORY TEACHER Experience History Teacher , 08/2006 to Current Company Name – City , State Seventh grade World History teacher at Southwest Middle School, Chatham County, Savannah, Ga. Instruct four inclusion class. Students have diverse academic backgrounds. Charge with teaching Georgia history, geography, civics and economics. Connect events to daily study of history, enhance opportunities for higher order thinking skills and writing. Taught [U.S History, World history and Georgia History] history to audience of more than [30 ] students each [60 min]. Designed lesson plans, course handouts and homework assignments based on textbook material and coursework. Taught [Social Studies] to diverse class of [30] students. Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Established and enforced rules for behavior and procedures for maintaining order among class of [30} students. Used variety of teaching techniques to encourage student critical thinking and discussion in [Reading, L,A, and Social Studies] course. Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock. Tracked class attendance and student progress. Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students. Applied progressive teaching principles to class of [30] students, improving standardized tests scores by [5]% in [60 min] period. Created immersive activities and utilized [Instructional Programs] technology to enhance instruction. Developed and maintained effective frameworks, standards and requirements. Collaborated with project leaders and stakeholders to accomplish objectives. Conducted [four] classes each week focused on [Reading and Social Studies]. Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability. Kept youth safe and secure at facility and in public. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Observed and documented behaviors and actions of students. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Provided feedback on individual actions, behaviors and verbal responses. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Provided continuous evaluation of program operations as compared with established mission and set parameters. Supported departmental program development, curriculum planning and committees with subject matter expertise and solid educational background. Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students. Maintained strong knowledge and memory of important history dates, locations and events. Trained, mentored and supervised 2] student teachers assisted with grading, administering tests and [Classroom and Lesson plans]. History Teacher , 08/2002 to 07/2006 Company Name – City , State Fifth grade social studies teacher at Thunderbolt Elementary Marine Science Academy. Chatham County, Savannah, Ga. Teach Social Studies to 110 students daily from a variety of different backgrounds for example, Gifted, EIP, and other special needs. Charged with Promoting in students an appreciation of American ideals and cultural heritage, motivate students to a understand and exercise his/her rights, privileges, and responsibilities as a citizen. Developed lesson plans to teach course materials according to schedule. Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs. Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability. Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students. Taught [Social Studies] to diverse class of [30] students. Maintained strong knowledge and memory of important history dates, locations and events. Observed and documented behaviors and actions of students. Achieved score of [200% on state reading test. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Compiled and produced documents, reports and filed, copied or faxed required papers to appropriate parties. Conduct{ 4] classes each week focused on [Social Studies]. Provided feedback on individual actions, behaviors and verbal responses. Employed [Culturally responsive educational] techniques to encourage student learning and build community within classroom. Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance. Implemented student discipline measures, decreasing classroom disruptions by [25]%. Trained, mentored and supervise 2] student teachers assisted with grading, administering tests and [Lesson Plans ,Grouping, and Classroom management]. Translated operational directives into program roadmaps. Collaborated with project leaders and stakeholders to accomplish objectives. Earned positive feedback from parents regarding classroom instruction and student learning success. Developed and maintained effective frameworks, standards and requirements. Provided continuous evaluation of program operations as compared with established mission and set parameters. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among class of [30] students. Created immersive activities and utilized [techniques to integrating technology to enhance instruction. Applied progressive teaching principles to class of 30] students, improving standardized tests scores by [10]% in [60 min] period. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Designed compelling lesson plans focused on literature and writing learning goals for [struggling learners] level classes. Kept youth safe and secure at facility and in public. Used variety of teaching techniques to encourage student critical thinking and discussion in [Social Studies] course. Developed and implemented skill-building activities focused on [Reading Level] and ] abilities. History Teacher , 01/1989 to 01/2002 Company Name – City , State Fourth grade teacher Frank W. Spencer Foreign Language Academy. Charged with teaching higher order thinking skills and providing a challenging curriculum to the gifted cluster in a self-contained class. The Co- founder of the Respect Yourself club. Developed to provide life skills to low achieving students. The Jiu-Jitsu instructor in the after-school tutorial program, and In-Tech instructor for teachers. Implemented student discipline measures, decreasing classroom disruptions by 25]%. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Employed [Culturally Responsive Teaching] techniques to encourage student learning and build community within classroom. Maintained strong knowledge and memory of important history dates, locations and events. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Trained, mentored and supervise {2] student teachers assisted with grading, administering tests and [Classroom management, Lesson Plans]. Trained, mentored and supervised [2] student teachers assisted with grading, administering tests and [assigning, task, documentation, and classroom management]. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among class of [30] students. Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties. Presented at industry conferences to audiences of up to [30] students and professionals. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Developed and maintained effective frameworks, standards and requirements. Taught [World History] to diverse class of 30 students. Provided continuous evaluation of program operations as compared with established mission and set parameters. Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students. Military Police , 07/1976 to 10/1979 Company Name – City , State Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences. Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion. Provided daily briefings to [Military post and duties] on such topics as safety and risk assessments. Created document filing system, organizing mission-critical documents within SCIF facility. Managed receipt, storage and issue of ammunition processes. Managed 12] employees in combat operations and tactical guidance to ensure optimal productivity. Developed top talent by leading training initiatives for combat preparation. Led military police teams in support of battlefield operations. Trained and instructed subordinates and supported units on [Guard duty ] training. Instructed personnel on ways to reduce environmental hazards and proper use of PPE. Led diverse training simulations to prepare teams for combat and emergency situations. Completed 6-8 hours] patrols of assigned areas within operations areas. Education Ph.D. : Philosophy in Education , 2019 Northcentral University - City , State [3.7] GPA Dissertation: [Elementary Teachers Experiences of Teaching Culturally Responsive Education to African American Elementary male Students. A Phenomenological Study] Major in [Curriculum and Teaching Master of Arts : Curriculum Instruction , 2008 Nova Southeastern University - City , State Master of Arts : Teaching and Learning , 2007 Nova Southeastern University - City , State Bachelor of Science : Bussiness Management , 1986 Savannah Arts Academy - City , State Completed coursework in [Reading ], [Language Arts ],{ Reading Endorsement} and [Gifted - in Field] General Education : Bussiness , 1981 Thomas Nelson Community College - City Hampton, Va. Courses in Business Certification Major in [ Subject ] Summary Seeking Middle School Reading or Social Studies teaching position that enables one to use my Instructional reading skills with technology. Adapted History Teacher] offering [30] years of experience in teaching diverse history lessons to large groups of students by devising lectures and course cohesive with different learning styles. Resourceful in contributing to creation, execution and evaluation of curriculum to continually advance program. Collaborative in assisting with textbook selection for history department. Effective educator with diverse talents in preparing history lessons, delivering lectures to students, creating accompanying multimedia presentations, assigning homework and administering exams. Personable in answering students' questions about lecture information, course materials, homework and exams to provide clarity, deliver solutions, prompt further research and spark discussions on important historical topics. Innovative Program Officer enthusiastic about having a positive impact on Teaching and learning[] by overseeing results-oriented programs in [History]. Veteran team leader and complex problem-solver with [30] years of related experience. Affiliations Professional Development Attended Seminars and workshops: Learning styles. Sexual Education for (4-8), Inclusion, Child abuse, (TQM) total quality management, differentiated instructions, Issues and Trends in education in reading, In-Tech Redelivery, (WOW) Working -on-the work, Reading renaissance, International Baccalaureate Middle years program training for Humanities level 1
Leadership Served as fourth grade chairman for (4) years, (BLT) Building Leadership team for (3) years, Block- Scheduling Team (2) years, Veteran Day coordinator (2) years Black History Coordinator (2) years and American Education week (2) years. Highlights Teaching Certified Teacher Lesson Planning Special Education Progress Reports Social Studies History Teamwork / Collaboration Learning Styles World History, Ability to motive and inspire children through enthusiastic imaginative presentation. High level of resourcefulness and creativity, joint with excellent organizational... Good communication skills. A indisputable interest in children. Ability to build up a positive relationship with parent Additional Information Awards Teacher of The Year (1994) and (2002), Veteran Day Parade first place entry Award (Elementary), Crystal Apple Award, Junior Achievement Award, Kiwanis Club Award and featured in Articles in newspapers entitled, Respect Yourself club and Summer Academy | TEACHER |
468 | BPO TEAM LEADER Summary Seeking to provide top-quality support to ensure a competitive advantage in the global marketplace. Accomplishments Recognized for playing an instrumental role in exceeding company expectations for turn around time during 4th quarter at 95% in 4 days. Achieved a strong relationship with agents/sales of company partners in exceeding groups expectation of service, and increased sales relations. Experience BPO Team Leader 02/2015 to 02/2017 Company Name City , State Managed and motivate BPO Onboarding Team to meet team goals Auditor of documentation and group implementation. Interact with PPO Network management, clients, agents and sales Executed and met project deadlines Strong sense of urgency; able to resolve escalated issues immediately. Developed and executed implementation workflow/processes. Maintain 95% within 4 days TAT for implementation of groups, 5% above agreement with client. Manage over 3000 clients and brokers. BPO Implementation Specialist 05/2013 to 02/2015 Company Name City , State Infrastructure for O drive and folders. Developed a more efficient system for emails/BPO Workflow and manual Enhanced and improved maintenance of agent/group information with DW (Data Warehouse program) Assistant to Account management team and VP of Administration. Re-pricing Coordinator 06/2009 to 06/2013 Company Name City , State Re-pricing of HCFA and UB's claims. Developed relationships with PPO network management vendors: Select Health Partners, Encore, Multiplan, Medicare, DHS and Aetna claims. Correspond with Examiners regarding status of RRT referrals. Solely responsible for all Aetna claims, 30,000 lives. Implemented workflow and first manual of Aetna process. Improved and decreased errors with auditing process Verification of Provider/Facility PPO status. Administrative Assistant/HR Assistant 04/2004 to 04/2009 Company Name City , State EZ-Movers - Long Distance Dispatcher Assistant. Long Distance scheduling of drivers/trucks. Administrative paperwork for pickup and delivery. Data entry of information of customers. Spreadsheet upkeep of scheduled deliveries. Interact with customers and drivers in regards to pickups/deliveries and/or payments. Rainbow Hospice - Receptionist. Front desk duties. Incoming and outgoing faxes. Assist PCM, Clinical secretary, RN, Social workers. Handle all incoming calls, to both main office and ARK location. Process all faxes accordingly. Keep accurate track of overnight calls, and team faxes. General Administrative duties. Answering phones. Processing invoices. Data entry of all purchase orders, using scanning system, batch invoices and close file. AS400 used. Administrative Assistant II/HR Coordinator 08/2002 to 01/2004 Company Name City , State Assist management in coordination of organizational administration activities (performance review, cost center updates, customer issues) and within scope of authority, resolve problems and issues independently and proactively. Responsible for the daily operations of the field office, assuring employees were up to date with pertinent information; work closely with the Office of Building in any issues. Prepare and process, submit reports, timekeeping and other payroll and business operations processes; train staff or management on timekeeping and other administrative processes. Expense reports submission. Review; approve all invoices/billing for process. Submission of checks for payments. Utilize SAP program. Assist management in special projects. Attend meetings, seminars and record notes or provide information when needed. Schedule and coordinate meetings, conferences, travel arrangements and maintain group or manager's business calendar. Manage the process of on-board additions/transfers to staff to assist the manger in ensuring a smooth transition. Responsible for the day to day coordination and routine administration with LAN activities for field office. Interface with internal and external contacts regarding business unit administration issues and concerns. Demonstrate the ability to organize and balance the responsibilities of budget control (travel, supplies, invoice processing). Excellent interpersonal skills, with the ability to interact with internal/external business partners and staff at all levels. Excellent organizational skills to prioritize and coordinate multiple tasks. Education Producers License : Life and Health 2013 Kaplan City , State B.A : Business Administration 2018 Kaplan University City , State Associate of Science : Business Administration 1992 Northwestern Business College City , State Business Administration Pastoral Counseling 2014 New Hope Counseling School City , State B.A. (nonaccrediated) : Ministry and Biblical Studies 2014 International School of Ministry City , State Skills Administrative duties: Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, , Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Telephone Skills, Time Management, Travel Arrangements, Type 85 WPM, Typing, Vendor Management, Documentation auditor. Hospice Assistant, Human Resources assistant. Invoice processing, Order entry, Re-pricing of claims, Receptionist, Recruiting and trainer. People skills : great enthusiastic people person, advanced problem-solving, great organizational skills. Computer skills: MS Office, Data entry, RIMS, SAP, Outlook, Data Warehouse Maintenance, Provider Maintenance Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word. | BPO |
469 | BUSINESS DEVELOPMENT & MARKETING Summary Business Administrative professional with over 5 years of experience providing advanced office support to busy organizations. Strong contract administration skill, budget management and client relation skills. Highlights Florida Public Notary Knowledge of HIPPA policies, guidelines & patient safety. Medicaid billing using IGEA+ software Ability to coordinate complex projects Goal-oriented individual with strong leadership capabilities. Excellent calendar management skills Contract administration skills Microsoft Office proficiency Meticulous attention to detail Self-directed Experience Business Development & Marketing November 2013 to September 2015 Company Name - City , State Acts as a public relations representative externally and internal Conducts facility visits as directed by the CEO Maintain a high-profile visibility within the emergency transport service community Represent the CAI in different conferences. Management of Social Media accounts. Liaison between CAI and patient's family Posted open positions on company and social media websites. Created PowerPoint presentations used for business development. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Office duties in general Corporate Associate / HR Assistant August 2011 to October 2013 Company Name - City , State Properly routed agreements, contracts and invoices through the signature process. Organized files, developed spreadsheets, faxed reports and scanned documents. Made copies, sent faxes and handled all incoming and outgoing correspondence. Dissolutions and withdraws of Corporations, LLC, LP etc. Maintain investors accounts updated in SharePoint and Dynamo. Coordinated complex domestic and international travel arrangements for all top executives. Provided administrative support to the Human Resources Director Assist the HR Director with employee compliances including benefits, workers compensations etc. Input vacations, sick and PTO's in a data system for all employees in the USA territory. Input All New Hire information into a data base program. Assisted with the preparation of the performance review forms. Prepared of new employee files, verified I-9 documentation and maintained all files. Maintain a tracking system for I-9 employee work authorizations Ensure all personnel files are complete and current for all audits, informing HR department, of pending file requirements, if necessary. Assisted HR Director with various research projects and/or special projects. Maintained and reserved the executive conference room calendar Received and screened a high volume of internal and external communications, including email and mail. Received and distributed faxes and mail in a timely manner. Admissions Director October 2007 to July 2011 Company Name - City , State Coordinated start of care for adult patients seeking home health care; Working with managed care companies in order to determine the level of care needed, Verification of benefits & patient registration Assists in scheduling for Aide weekday, weekend, and holiday coverage. Coordinate the LPN's, RN and PT's schedules. Schedules nursing on call, holiday, weekends and after hours staffing. Sets appointments for admissions nurses. Verifies next of kin and demographic information Coordinated and accompanied account representatives in making presentations to large and small clients. Build and grew census and quality mix by developing the market and providing prospective patients/responsible parties with appropriate information and assistance in choosing a nursing center. Updated personnel files to track any change in personal contact information, updated licenses, additional education or training. Maintained employee personnel and health files. Office Coordinator October 2005 to September 2007 Company Name - City , State Supported clinic operations by direct involvement with the physician(s) and nurse(s) of a respective department. Support clinic operations by checking in patients at front desk, verifying demographics and insurance information, obtaining referral/authorization, collecting copay/deductible, scheduling appointments, entering daily clinic charges and other front desk functions. Answered the phone, triaging calls, scheduled appointments, scheduled diagnostic testing and/or surgical procedures, obtained referral/authorizations, maintaining physician calendar. Admissions Coordinator August 2002 to October 2005 Company Name - City , State Complete verification of benefits & patient registration. Liaison person interfacing with referral sources, outside agencies, health professionals and field staff. Negotiated better pricing and service on medical products through volume purchasing. Responsible for facility medical supplies including maintaining inventory. Education Bachelor of Sciences : Interdisciplinary Studies Keiser University - City Interdisciplinary Studies Select One Languages Bilingual Advance and fluent in English and Spanish Skills Administrative support, scheduling appointments, benefits, billing, conferences, Contract administration, data base, documentation, filing, forms, home care, home health, Human Resources, HR, insurance, maintaining inventory, leadership, Director, Management Skills, market, SharePoint, Internet Research, patient safety, personnel, policies, presentations, pricing, public relations, purchasing, quality, research, scheduling, staffing, phone, transportation, travel arrangements. | BUSINESS-DEVELOPMENT |
470 | STAFF ASSISTANT Professional Summary Highly organized and detail-oriented Staff Assistant with more than 14 years experience supplying thorough, organized administrative support to10+ senior executives. Skills 75 WPM typing speed Excellent communication skills Articulate and well-spoken Accurate and detailed Advanced clerical knowledge HIPAA compliance Advanced clerical knowledge Works well under pressure Work History STAFF ASSISTANT 08/2007
to Current Company Name – City ,
State Currently working at the Office of Information Technology. Responsible for providing support to Richard Biever, CISO and his staff. Primary duties include: calendaring and scheduling responsibilities using dCal, Lotus Notes or shared calendaring systems, including scheduling multiple complex meetings in separate calendaring products for various staff members concurrently; telephone screening/triage which involves interviewing callers, answering questions concerning departmental or divisional activities, transmitting instructions and/or information to and from staff members, making proper referrals as necessary; preparing materials and making arrangements for conferences and travel, including preparing travel expense summaries and reconciliations; preparing necessary documents for supervisor's use in meetings; attending meetings to take minutes; coordinating monthly staff leave reports; clearing procurement cards receipts in PARIS; serving as liaison with external vendors and OIT constituents; support audio/visual capable conferences and meetings by training users and providing assistance with A/V electronics operation. Backup duties include: ordering and managing inventory of office, conference room and break room supplies as needed; distributing departmental mail; providing coverage for the ATC reception desk, including lunches, breaks and scheduled and unscheduled absences of the OIT receptionist; Secondary duties include: screening AVP's, Directors' and/or Managers' mail and documents as requested, determining relevance, prioritization, etc., based on content of communication and knowledge of departmental programs and activities; and organizing and maintaining divisional or departmental files. Use of computer, copier, fax and multi-line telephone. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Created detailed expense reports and requests for capital expenditures. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Assisted with event planning, including associated travel and logistical arrangements. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated board and committee meetings, including schedules and information preparation and distribution. RECEPTIONIST 09/2006
to 08/2007 Company Name Responsible for answering and directing incoming calls, disbursing parking passes and visitor's badges, greeting visitors, accepting and disbursing incoming packages, leave tracking, maintaining telephone directory, and providing support to Staff Assistants. Use of computer, copier, fax and multi-line telephone. DEPUTY CLERK Employed Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Legal Secretary 01/2000
to 01/2003 Company Name – City ,
State Responsible for preparation of court motions and orders, customer service,. billing /accounting and extensive communications with the courts and other law offices. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Deputy Clerk 2003
to 2006 Company Name – City ,
State Responsible for the filing, preparation and maintenance of court files. Completing and filing Warrant in Debts (300+ per month), completing and filing Garnishments (150+ per month), collecting court fines and costs, data Entry (70+ wpm) and court room support to the Judge. Use of multi-line telephone, fax, copier and computer court system. LEGAL SECRETARY. Obtained signatures for financial documents and internal and external invoices. Coordinated board and committee meetings, including schedules and information preparation and distribution. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Education Associate of Arts : General Studies 1 2000 Southwest Virginia Community College -
City ,
State General Studies Course work in Finance Course work in Administration Skills accounting, audio, Backup, billing, conferences, content, customer service experience, customer service, data
Entry, Data Entry, directing, electronics, fax, filing, Information Technology, inventory, law, LEGAL, Lotus Notes, managing, materials, meetings, Excel, Exchange, mail, Office, Microsoft Word, multi-line telephone, multi-tasking, organizing, copier, procurement, receptionist, reception, scheduling, supervisor, telephone, 70 wpm Additional Information Letter of recommendation available upon request. | INFORMATION-TECHNOLOGY |
471 | DIRECTOR OF OPERATIONS Summary A motivated professional seeking a position as an administrative assistant utilizing my 20 years of experience managing business operations and personnel to achieve organizational profitability. Dynamic personality with the interpersonal communication skills to engage and develop strong rapport with individuals at all levels. Excellent organizational and planning competencies utilized in providing full support to a department of 59 employees. Adapt worker, capable of efficiently maintaining departmental records in a multi-faceted organization to meet tight deadlines. Proficient in multiple computer applications with fast and accurate, typing skills and proven ability to plan, organize, direct, and execute while yielding optimum results. Well versed in Microsoft Office Suite. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Resourceful Strong problem solver Advanced MS Office Suite knowledge Strong interpersonal skills Dedicated team player Meeting planning Schedule management Experience Director of Operations September 2007 to February 2012 Company Name － City , State Managed daily operations for 59 employees while managing a $2.5 million facility supporting 2.8K customers Oversaw execution, negotiation and implementation of $11.4 million annual contracts and $442K cook addendum contract Inventoried food stock levels and purchases which reduced operating costs by 18% in seven months Allocated essential core training for 32 personnel saving $61K in travel costs Balanced accounts receivables for 4 vendors and reconciled accounts payable Fitness Operations Manager July 2006 to September 2007 Company Name － City , State Provided secretarial and administrative support to Services Director Allocated $90K in funding for new fitness equipment enhanced quality of life for 400K customers Accounted for $80K in resale funds, inventory, and daily bank deposits Developed plan of action and milestones for Operational Risk Management Program achieved goal of 90% in two weeks Networked with senior management, employees, and external agencies to correct 19 open work orders and 5 projects culminating in $2.8K in repairs and upgrades. Administrative Assistant February 2004 to July 2006 Company Name － City , State Provided administrative assistance to the Commander of the Air Logistics Center Prepared and maintained financial reports Received and maintained records of telephone calls, incoming and outgoing correspondence Liaised with protocol staff, external agencies, and visiting dignitary's support staff. Training and Readiness Manager August 2001 to February 2004 Company Name － City , State Developed training program and electronic reports of personnel to ensure proficient status of 290 tasks which improved stats to100% in two months. Provided invaluable, critical administrative support of active duty cases of fallen heroes. Prepared monthly reports capturing training status of 97 personnel for senior management and headquarters. Education Bachelors of Science : Healthcare Administration , 2014 Southwestern College － City , State GPA: Summa Cum Laude Graduate Healthcare Administration Summa Cum Laude Graduate Associate of Applied Science : Leadership and Management , 2010 U.S. Air Force, Air University Distance Learning Training Specialized in Leadership Management, Managerial Communication, Total Quality Management, Management Theory, Management by Objective, Motivation, Counseling and Diversity Associates of Applied Science : Fitness, Recreation, and Services Management , 2007 Community College of the Air Force Fitness, Recreation, and Services Management Skills Account Management, Accounts Receivables, Administrative Support, Subordinate Counseling, Computer Proficiency, Customer Service, Financial Report Reconcile, Funds Management, Inventory, Logistics Director, Risk Management, Secretarial Duties, Communication Skills, Total Quality Management, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Coordination, Documentation, | FITNESS |
472 | FINANCE OFFICE ASSOCIATE Professional Summary Detail-oriented, diligent and accuracy-driven individual with a B.sc in accounting and Ms./MBA degree in finance. In the past years, gained vast experience/skills in office operations with top-notch handling of office communications, logistics and records. In the banking and accounting industry, focused on balancing customer needs and relations while ensuring bank security regulatory requirements and protection protocols. Skills Communication skills, written & verbal Office administration (phones, faxing, filing) Spreadsheet development & management Microsoft Office Suite Customer service Analytical & problem solving Organizational and follow up skills Multi tasking & Time management Invoice Processing- Oracle EBS Reconciliation Work History 04/2021 to Current Finance Office Associate Company Name – City , State Prepared meeting materials and took clear notes to distribute to stakeholders. Collaborated inter-departmentally to assist with workflow and gather reports and data for Assistant Finance Director. Managed over 30 vendors and reconciled invoices when necessary. Restocked supplies and placed purchase orders to maintain adequate stock levels. Developed and maintained spreadsheets in Excel to track and chart information such as Call center reports and Employee Payroll deductions. Coordinated efficient calendars for Account Receivable manager and section heads by factoring in schedule availability and load limitations. Processed invoices and expenses using Oracle EBS to facilitate on-time payment and pass along to Account Payables. Maintained staff directory and company policy handbook for human resources department. Completed clerical tasks such as filing, copying and distributing mail. Arranged rapid office equipment repair and maintenance with vendors. 08/2019 to 12/2020 DEAN'S ASSIOCIATE Company Name – City , State Performed clerical duties, maintain files, and organize documents, photocopy. Provided accurate information in person or by telephone to students, staff, and public applying knowledge of University programs, policies, and procedures. Processes various documents; reviews for accuracy and completion; obtains all necessary signatures; routes to appropriate personnel. Requisitioned supplies, printing, maintenance, equipment, and other services Operates information systems to produce conventional and unconventional correspondence, reports, and forms. Decreased office expenditure by 20% by implementing needed controls on stock/supplies and standardizing ordering procedures Maintains confidentiality in all matters pertaining to the University. Resolved interpersonal conflicts by listening, finding common ground and building relationships. 01/2017 to 03/2018 ASSISTANT CASH OFFICER Company Name – City , State Prepared financial reports relating to invoicing bills, account payables and receivables. Reconcile invoices and identify discrepancies. Obtained documents, clearances, certificates, and approvals from other departments to ensure proper documentation. Managed over 50 customer requests via telephone and email per day. Prioritize and manage own workflow to ensure quality and efficiency (i.e. meet deadlines; be flexible in adjusting to changing work priorities) Strong knowledge and understanding of cash management products, credit process and pricing philosophy Demonstrates innovative approaches to business development and meeting client needs Managed high priority and confidential correspondences (e-mails and phone calls) Sense of urgency when appropriate with a strong commitment to business ethics and audit requirements 07/2015 to 10/2015 COMMERCIAL BANK INTERN Company Name – City , State Open and maintain customer accounts by recording information. Identifying and assessing customers' needs to achieve satisfaction. Managing incoming calls and customer service inquires. Used company's accounting software to verify customer identity before withdrawals were made. Assisted with inter-branch bank reconciliations at the end of each month. Assisted the accounting department in the preparation of documents for audit. Process standard teller transactions for customers including servicing client accounts, cashing checks, balancing cash drawers and correcting discrepancies. Developed research reports and gained experience within the bank's finance, credit risk, commercial lending, consumer lending, mortgage lending, operations, and strategy departments. Engaged colleagues as an efficient branch operational team, balanced daily work, and studied monthly financials. Performed teller functions in accordance with established bank policies, procedures and regulations. Education 12/2020 Master of Science : Finance Webster University - City , State 12/2020 MBA Webster University - City , State 07/2016 Bachelor of Science Accounting : Accounting And Finance Afe Babalola University - City Certifications ORGANIZATION A.S.A – African Students Association Webster University (October 2018 – Present) Position – member ATSWA- Accounting Technician Scheme West Africa (July 2015- present) Position -member Certificate in Leadership development – African Leadership Development (April 2017) ICAN-Institute of Chartered Accountants of Nigeria (2018) | FINANCE |
473 | ACCOUNT REPRESENTATIVE Professional Summary I am a social media and public relations professional, experienced in creating direct-to-consumer and internal communications for global brands. I am also the founder of @Wandering_for_Eats, a foodie Instagram brand with over 3.5k followers and multiple partnerships with local businesses in Hudson County, New Jersey. Skills Social Media Strategy Digital Marketing Content Development Copywriting Photo Editing Microsoft Office Suite Ads C Content Content Development Copywriting Client Delivery Email Finance Financial Leadership Letters Marketing strategy Marketing Materials Meetings Microsoft Office Suite Network Photo Editing Profit Proposals Quick Recruitment Research Sales Stories Strategy Television Articles Work History 04/2016 to Current Company Name Organically increased Instagram following over 200% from 1k to 3.5k in the past four months, and achieved an average engagement rate of 12.2%. Continuously growing followers by optimizing my social media strategy. Collaborate with brands and local restaurants on sponsored posts, including creating content and copy, photo editing, and quick and informative engagement with the audience of each post. Produce weekly sponsored “snack hack” videos published on my Instagram Story in collaboration with a local food delivery service, and provide weekly analytics reports to the brand's marketing manager. Research local restaurants and create value-added content for daily Instagram Stories and Feed posts. Account Representative , 03/2019 to 05/2020 Company Name – City , State Developed campaign materials including social media plans with paid Twitter ads, program announcements, pitch letters, and satellite media tour alert copy for multiple Johnson & Johnson pharmaceutical brands. Created internal communications for Janssen, including daily media monitoring reports for C-suite executives, company-wide emails, LinkedIn articles published by leadership, training videos, and internal television slides
•Provided updates on running projects and set project-based goals in weekly client meetings. Compiled research on pharmaceutical brands and their campaigns to find new business opportunities. Management Trainee , 06/2016 to 10/2018 Company Name – City , State Led operations of 4 Café departments concurrently, including overseeing 4 Team Leaders and 30+ employees. Successfully planned and led Café operations for Super Bowl 2018 and Catering operations for Thanksgiving 2017, increasing sales 40% year-to-year and ranking #2 in the company for sales, respectively. Trained 10+ managers and 50+ employees for 2 store openings and led teams for the first month of openings. Human Resource and Recruiting Intern , 01/2015 to 12/2015 Company Name – City , State Created and implemented social media network growth plans for 5 Financial Advisors via LinkedIn. Secured over 10 interviews per week for Advisor candidates, via email marketing strategy that I curated. Founded the Women in Finance Internship to drive recruitment of entry-level women Financial Advisors. Developed and pitched grant and internship program proposals for non-profit and corporate funding, securing over $6k in funding. Education Master's Degree : Communication and Media Studies , 05/2018 Rutgers University - City , State GPA: 3.83 Bachelor's Degree : Communication and Women's & Gender Studies , 05/2016 Institute for Women's Leadership - City , State Leadership Scholars Certificate : 05/2016 Work History 04/2016 to Current Company Name Organically increased Instagram following over 200% from 1k to 3.5k in the past four months, and achieved an average engagement rate of 12.2%. Continuously growing followers by optimizing my social media strategy. Collaborate with brands and local restaurants on sponsored posts, including creating content and copy, photo editing, and quick and informative engagement with the audience of each post. Produce weekly sponsored “snack hack” videos published on my Instagram Story in collaboration with a local food delivery service, and provide weekly analytics reports to the brand's marketing manager. Research local restaurants and create value-added content for daily Instagram Stories and Feed posts. Account Representative , 03/2019 to 05/2020 Company Name – City , State Developed campaign materials including social media plans with paid Twitter ads, program announcements, pitch letters, and satellite media tour alert copy for multiple Johnson & Johnson pharmaceutical brands. Created internal communications for Janssen, including daily media monitoring reports for C-suite executives, company-wide emails, LinkedIn articles published by leadership, training videos, and internal television slides
•Provided updates on running projects and set project-based goals in weekly client meetings. Compiled research on pharmaceutical brands and their campaigns to find new business opportunities. Management Trainee , 06/2016 to 10/2018 Company Name – City , State Led operations of 4 Café departments concurrently, including overseeing 4 Team Leaders and 30+ employees. Successfully planned and led Café operations for Super Bowl 2018 and Catering operations for Thanksgiving 2017, increasing sales 40% year-to-year and ranking #2 in the company for sales, respectively. Trained 10+ managers and 50+ employees for 2 store openings and led teams for the first month of openings. Human Resource and Recruiting Intern , 01/2015 to 12/2015 Company Name – City , State Created and implemented social media network growth plans for 5 Financial Advisors via LinkedIn. Secured over 10 interviews per week for Advisor candidates, via email marketing strategy that I curated. Founded the Women in Finance Internship to drive recruitment of entry-level women Financial Advisors. Developed and pitched grant and internship program proposals for non-profit and corporate funding, securing over $6k in funding. Skills Social Media Strategy Digital Marketing Content Development Copywriting Photo Editing Microsoft Office Suite, Ads, C, content, Content Development, Copywriting, client, delivery, email, Finance, Financial, Leadership, letters, marketing strategy, Marketing, materials, meetings, Microsoft Office Suite, network, Photo Editing, profit, proposals, quick, recruitment, Research, sales, Stories, Strategy, television, articles | PUBLIC-RELATIONS |
474 | REVOLVING CREDIT SUPPORT SPECIALIST Professional Background Energetic, dedicated Support Specialist with strong interpersonal skills and 8+ years of contact center and customer service experience. Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Financial and Customer Support background and the ability to build new and strengthen existing relationships. Great attitude, strong work ethics and customer focused outlook. Well-developed verbal and written communication skills. Skill Highlights Microsoft Office Suite and Outlook Professional Experience Revolving Credit Support Specialist May 2013 Company Name － City , State Identify inefficiencies and make recommendations for process improvements resulting in 20% higher customer satisfaction ratings. Developed and implemented communication strategies and information programs Help associates identify strengths and weaknesses and implement plan of action to improve their skills Updated departmental standard operating procedures and database to accurately reflect the current practices Act as a Subject Matter Expert regarding bank products, policies and procedures Developed effective relationships with different lines of business through clear communication Assist customer and sales representatives with account inquiries and follow up with maintenance requests Analyzed financial information, obtained from clients, to determine strategies for meeting clients' financial objectives Successfully managed the activities of 45 team members in multiple locations Coordinated with underwriters, loan officers, and operations teams to manage and resolve account concerns Led training programs designed to implement new agent performance management standards for credit center departments. Revolving Credit Specialist May 2012 to May 2013 Company Name － City , State Navigate and maintain extensive research and knowledge of bank products Serviced multiple inbound customer inquiries through different channels Report to immediate manager the learning gaps that associates are challenged with Consistently exceed quality and sales expectations Conducts side by side coaching sessions with associates Organize team huddles for weekly meeting Collected customer feedback and made process changes to exceed customer satisfaction goals. Assisted with the development of the call center's operations, quality and training processes. Built customer loyalty by placing follow-up calls for customers who reported product issues. Developed effective relationships with all call center departments through clear communication. Analyzed financial information, obtained from clients, to determine strategies for meeting clients' financial objectives Served as liaison between customers, bank personnel and various internal departments. Team Mentor responsible for coaching and development of both new hire and seasoned associates Trained new hire associates as an On the Job training (OJT) coach. Relationship Banking Associate July 2007 to May 2012 Company Name － City , State Team Mentor responsible for coaching and development of both new hire and seasoned associates Assisted customers with a wide range of account related inquiries Offered products and services to help customers expand banking relationships Met quality and sales goals requirements Created visual aids for teammates for team and center campaigns Trained new hire associates as an On the Job training (OJT) coach Developed effective relationships with all call center departments through clear communication. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Recommended and helped customers select products and services based on their needs. Courteously assisted over 100 customers per day in a high-pressure and fast- paced environment Additional Information. Education and Training Bachelor of Science : Health Administration Information Systems , February 2016 University of Phoenix － City , State , United States Health Administration Information Systems Skills administrative, banking, call center, coach, coaching, credit, clients, customer satisfaction, customer service, database, detail-oriented, fast, financial, team leader, Lotus Notes, Mainframe, Mentor, Microsoft Office Suite, Outlook, works, organizational skills, performance management, personnel, policies, processes, quality, research, sales, Self-Motivated, Self-starter, Supervisor, supervision, time management, training programs | BANKING |
475 | UNMANNED AVIATION TECHNICIAN SUPERVISOR Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 9 year career in the Marine Cops. Effective communicator who quickly masters new roles and technologies to achieve positive results with minimal resources. To include 6 years in logistics, transportation, and embarking. As well as 3 years with on-job-training, and certification as Unmanned Aviation Systems Maintenance Controller. Highlights Microsoft Office Suit, Microsoft Word, Outlook, Internet, Excel, Publisher Experience Unmanned Aviation Technician Supervisor 02/2011 － Current Company Name City , State William Russ, Tel: 760.830.7097, Salary: $55,000/yr, Hrs Worked: 40. Volunteer 05/2007 － 05/2010 City , State Provide emotional assistance to military spouses who lost loved ones during Operation Enduring Freedom and Operation Iraqi Freedom. PERSONAL ATTRIBUTES: Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity. Develop an understanding of customers' needs and take actions to ensure that such needs are met. Direct availability and allocation of materials, supplies, and finished products. Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business. Protect and control proprietary materials. Review logistics performance with customers against targets, benchmarks and service agreements. Develop and implement technical project management tools such as plans, schedules, and responsibility and compliance matrices. Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources. Report project plans, progress, and results. Direct and support the compilation and analysis of technical source data necessary for product development. Production, Planning, and Expediting Clerk 03/2008 － 03/2010 Company Name City , State Supervisor: Robert Jones, Tel: 910.467.4439, Salary: $55,000/yr, Hrs Worked: 40. Production, Planning, and Expediting Clerk Supervisor 03/2006 － 03/2007 Company Name City Douglas Pippen, Tel: 619.405.6480,Salary: $55,000/yr, Hrs Worked: 40 Directly supervise 15+ military personnel. Evaluate employees' work performance. Promote team approach. Share information and search for input from internal and external sources. Maintain accurate documentation of all employees. Mentor personnel. TRAINING: Train and instruct staff on company procedures, updates, and regulations. Present briefings, training and information sessions to large and small groups. EQUIPMENT MAINTENANCE: Set up and operate ground support and test equipment to perform functional flight tests of electrical and electronic systems. Test and troubleshoot instruments, components, and assemblies, using circuit testers, oscilloscopes, or voltmeters. Keep records of maintenance and repair work. Adjust, repair, or replace malfunctioning components or assemblies, using hand tools or soldering irons. Connect components to assemblies such as radio systems, instruments, magnetos, inverters, and in-flight refueling systems, using hand tools and soldering irons. Assemble components such as switches, electrical controls, and junction boxes, using hand tools or soldering irons. Fabricate parts and test aids as required. COORDINATION / COLLABORATION: Coordinate work with that of engineers, technicians, and other aircraft maintenance personnel. Interpret flight test data to diagnose malfunctions and systemic performance problems. Install electrical and electronic components, assemblies, and systems in aircraft, using hand tools, power tools, or soldering irons. Coordinated the logistics with Battalions that were supporting operations overseas, training missions, and maintained a strict flight schedule. Developed new plans at a fast paced when any changes occurred due to flight schedule delays, or weather issues. Conducted baggage inspections, vehicle transportation of passengers/cargo safety onto the flight line, assessed all Hazmat spills in accordance with our Hazmat Manual, maintained control of over 600+ Marines/DoD components, assembled safety briefs to over 5,000+ Marines, and DoD components. Executed the upload/download on multiple military cargo planes in a fast paced environment efficiently and an all-weather environment, on military cargo planes and commercial aircraft by establishing communication with the load planner/pilot and assisting in any request that were needed to make the mission operational. Safely planned the transportation of all passengers/cargo by being familiar with: key personnel, load plans, cargo manifest, flight line safety, and passenger manifest. Screened classified and unclassified cargo for correct classification/labeling that will meet military air standards for travel. Organized labor for loading/unloading all cargo by calculating personnel needed for different missions to keep the safety of 50+ workers a priority on the flight line. Engineered passengers manifest with the Global Air Transportation Execution System (GATES). Projected purchase/procurement methods to meet military budget to purchase supplies needed for the traveling DoD personnel. Education 6 2004 Diploma : AAS, National University Thomas Jefferson High School City , State 1 2006 Unmanned Aviation System Safe For Flight. Twenty-Nine Palms, Ca; 2014 Unmanned Aviation System Technician, Ft. Huachuca, AZ; 2012 Six Sigma, Yellow Belt Ca; 2013 Basic Machine Gun Trainer; Camp Lejeune, NC; 2011 Hazardous Material Handling, Lackland AFB, TX; 2010 Military Standard Transportation and Movements Procedures Ft.Eustis, VA;2009 Distribution Management Specialist : State Languages Intermediate in Spanish Skills approach, Basic, budget, Ca, product development, documentation, fast, functional, hand tools, logistics, materials, Mentor, Excel, Microsoft Office, Outlook, Publisher, Microsoft Word, oscilloscopes, personnel, power tools, procurement, progress, project plans, radio, safety, sales, scheduling, Six Sigma, soldering, Spanish, Supervisor, switches, technical project management, Technician, test equipment, Trainer, Transportation, troubleshoot | AVIATION |
476 | PUBLIC RELATIONS ACCOUNT COORDINATOR Summary Public relations professional possessing excellent project management, leadership and event planning skills with a strong background in brand building public relations. Highlights Relationship building expert Deadline-driven Exceptional writer Exceptional multi-tasker Proficient in Adobe Creative Suite Organized and efficient WordPress Proficient in Adobe Creative Suite Experience Public Relations Account Coordinator Jan 2015 to Current Company Name － City , State Create brand pitch letters and press releases for distribution Solidified top tier placement for brands such as FOX & Friends, USA Today, Yahoo!, AOL and Daily Finance Social media brand manager Casting manager fulfilling multiple media requests such as ABC Nightline Production manager for multiple video projects and events Organize and maintain all press hits Identified brand needs through market research and analysis. Create lists for distribution via Vocus and Cision Account Coordinator Mar 2012 to Jan 2015 Company Name － City , State Organized production of North American Hairstyling Awards, a red carpet event with Giuliana and Bill Rancic, and charged with assisting in all aspects of event planning for major, high-profile promotional events. Provide account management services on a range of beauty-oriented accounts including ECRY NY, PIXI Beauty, NY Streets, Beauty Collection, Beauty Addicts, and Cosmoprof North America. Solidify top-tier online placements for clients, and develop media lists and press kits. Draft pitch letters and organize editorial calendars, coordinate mailings, and send products and press information to publications. Entrusted with management of clients' social media accounts. Public Relations Intern Oct 2010 to May 2011 Company Name － City , State Charged with building press books for clients' media hits, and with creating event press releases for use in driving additional traffic to client sites and businesses. Oversaw three-part red carpet event with Nicky Hilton when she hosted at Chateau Nightclub, and created detailed write-up of event for client's blog. Managed social media accounts via Hootsuite that better leveraged client services. Education Bachelor of Arts , Communication and Journalism 2014 University of Nevada － City , State Marketing, Public Relations and Journalism coursework Skills Account Management Proficient in Vocus and Cision Administrative Experience Familiar with using TVEyes | PUBLIC-RELATIONS |
477 | SENIOR ACCOUNTANT Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Insightful and self-directed with seven years of experience delivering quality. Employed critical thinking skills to examine issues and develop best practice solutions. Currently working towards becoming a CPA. Experience Senior Accountant September 2014 to Current Company Name － City , State Founded in 2010, Panda Power Funds is a private equity
firm headquartered in Dallas, Texas, which has the ability to develop, acquire,
construct, finance and operate large-scale, natural gas-fueled power generation
facilities. PPF raised a $6 billion fund and operates 6 power plants throughout the United States. Prepared financial statements for different projects on monthly, quarterly basis Prepared journal entries, account analyses, reconciliations and internal reporting in a four day financial close Reconciled sub-ledger to general ledger account balances Assisting with budget preparation and preparing the monthly budget/forecast variance analysis to the P&L Maintained and reconciled fixed assets schedules Assisted in writing accounting policies for the key accounting
processes Assisted in implementing EPICOR fixed assets module to replace
Excel depreciation schedules Directly responsible for coordinating and managing payroll for over 50 employees on bi-weekly basis including resolving problems and issues with the payroll manager ADP. Project Accountant April 2013 to September 2014 Company Name － City , State Prepare monthly draw report for various projects - Brandywine, Liberty and Patriot. Monthly preparation of budget forecasting Provide support to project management monthly variance analysis for budget forecast. Prepare journal entries related to prepaid expenses, adjustments, accruals and inter-company transactions. Responsible for booking and reconciling the inventory, supplies, payroll and cash reconciliation. Align with corporate and operational initiatives with supporting financial and accounting documentation Prepare and reconcile monthly financial statements on timely basis. Responsible for all projects Accounts Payable process. Resolve vendor request on any discrepancy matters. Assist in month end closing and year end close Process ADP Payroll for Temple and Sherman O&M & backup payroll specialist for PGS. Staff Accountant September 2010 to March 2013 Company Name － City , State Maintained full accounting records for a multiple range of clients in the service, wholesale and retail industries. Computed taxes owed and prepared tax returns ensuring compliance with payment, reporting and other tax requirements. Responsible for preparing monthly financial statements for up to 30 corporations. Handled responsibilities of analyzing month end financial reports and performed account reconciliations. Comprehensive knowledge of General Ledger. Assisted in preparing IRS Forms 1120 and 1120S. Entered invoices and managed accounts payable ensuring the accuracy of financial statements. Performed the tasks of posting checks, tracking General Ledger accounts, and posting Journal entries. Prepared closing Journal entries at year-end. Ensured filing and compliance with Sales and Franchise Tax deadlines for over 50 clients. Analyzed, prepared and input Payroll data. Ensured compliance with all applicable state and federal wage and hour laws. Prepared weekly, monthly and quarterly payroll reports including 941, 940, TWC, W-2/W-3 &1099. Resolved issues for clients on daily basis. Established relationships with client personnel at different levels Administered online banking functions. Trained new staff on various different functions. Education and Training Master of Science : Accounting and Information Management , 2012 University of Texas at Dallas- Naveen Jindal School of Management Accounting and Information Management GPA: 3.7/4.0 Magna Cum Laude Graduate Bachelor of Science : Accounting and Information Management , 2010 Accounting and Information Management GPA: 3.8/4.0 Magna Cum Laude Graduate Skills Account reconciliations, accounting software, accounts payable, Bank Reconciliations, filing, financial reports, Financial Statement Preparation, financial statements, Forecasting, General Ledger, General Ledger accounts, General Ledger Accounting, month end closing, Quick Books, Sales, tax returns, monthly variance analysis Activities and Honors The Professional Program in Accounting YMCA Beta Alpha Psi Alpha Kappa Psi (Mu Rho Chapter) Additional Information | ACCOUNTANT |
478 | V/P COMMERCIAL RELATIONSHIP MANAGER Summary Accomplished Loan Officer who consistently exceeds sales goals while offering the utmost care in client relations. Excited and motivated to help customers build successful financial futures. Highlights Sales expertise Bottom Line LoanMaster Loan Servicing Excellent communicator Analytical Excellent time management Detail-oriented Accomplishments Received Annual Pinnacle Award for 120% closed loan rate. 20013, 20012. Implemented several strategies that successfully increased sales and improved client retention rates. Continue to improve and develop a strong middle market customer base. Experience V/P Commercial Relationship Manager March 2014 to Current Company Name － City , State I am responsible for acquiring and retaining a portfolio of commercial banking clients with annual revenue of 2 million to 20 million. I conduct relationship review meetings where opportunities are identified for commercial loan and deposit products, traditional banking, capital management and brokerage services. As a Commercial Relationship Manager I am responsible for developing customized client strategies that effectively develop relationships and ensure attainment of loan, deposit, revenue and new households. This role has day-to-day responsibility for the delivery of superior client service, operational integrity, and adherence to bank policy as well as all Federal and State regulations. I manage an assigned loan portfolio ensuring all documentation is in place and applicable terms and conditions are adhered to. I routinely review the asset quality of all loans assigned; ensuring referrals of problem situations are made to the appropriate associate. I approves credit applications within assigned lending authority, refers approvals outside of authority to an appropriate associate. I Negotiate profitable spreads, and maintains timely information flow to insure quality of the portfolio, as well as maintains an in depth knowledge of small business and commercial credit policies and procedures. Lending and loan servicing wheel house for my position has been between 1 million to 20 million dollars in individual loan growth per loan opportunity. I have closed multiple loans over 5 million to a number of companies to include, a national lumber company- $13 Million+ ( big in Illinois, Missouri, And Indiana), Grocery store chain $6 Million, Large Automotive company $5 Million, Multiple property management companies each over $6 Million. I have been successful in growing and building a client base from a small dollar portfolio to more of a middle market plan. Supervisor January 2010 to Current Company Name － City , State Transportation NCO: E-6, Staff Sergeant, Illinois Army National Guard. Advises military and Department of Defense civilians of their entitlement for shipment of personal property and passenger travel and prepares the necessary documentation. Requests and coordinates transport capability to meet a movement mission. Marks and labels cargo and freight shipments in accordance with regulatory requirements. Documents and inventories freight, cargo, and materiel shipments of all types; operates automated data terminal equipment to prepare movement documentation or related correspondence. Arranges documentation and reports for follow-up or response to tracer actions. Prepares transportation movements documents and related forms for the type of shipment and mode of travel. Performs office duties such as posting regulations, files maintenance, and routine office correspondence. Responsible for planning, managing and coordinating the total cradle-to-grave life cycle logistics support for assigned systems or subsystems, integrating separate functions of supply, maintenance, procurement and quality assurance into logistics activities required to sustain system fielding. Proficiencies: TC-AIMS, Blue Force Tracker, MTS, Multiple Logistic and UMO courses, and all training of an 88N position. Microsoft Office, training and equipment tracking/repair operations. Military- security clearance. Business Banking Officer/ 2 yrs. Branch Manager Business Banking Officer March 2008 to March 2014 Company Name － City , State Supervisor: US BANK HR (800-367-2884 I covered a district size area over all small business commercial lending and relationship needs. Met and exceeded all assigned sales goals through outside sales, incidental activity to outside sales and other activities. I contributed to the profitability and growth or business banking by building, developing, and managing new and expanded client relationships with small business customers. Consulted with business customers and prospects about their financial needs and goals, identifies and promotes bank products and services that best meet the customers' needs. I performed formulation and business development through financial reviews and conducts budget planning for business plan strategies. I helped maintain budget analysis goals for corporations through review of financials and project management evaluations. I provided financial advice on budget related issues for business goals and strategies to meet those goals. As Branch Manager I managed a traditional branch with up to thirteen employees as well as 10 business partners, as an on-site leader for sales, customer service, regulatory, policy and compliance, and facility management as well as all things HR including labor and/or employment related laws, policies, processes, and procedures. I have experience analyzing data and metrics to identify patterns and/or trends in the workplace along with experience deploying services and/or processes to employees. I directed the work of staff in the branch and exercised discretion and independent judgment in performing duties. My duties included people management, developing a customer centered branch environment, expert product/service knowledge, partnership with other areas of the company, retail store management, and community involvement. I was accountable for branch balance sheet and financial statements, and branch profit and loss. I also approved all branch specific documents from financial statements to shipping and receiving of supplies and ordering items for branch operations and overall success of facility through budget planning and business development. Target area was companies of 2 million in revenue to 10 million in revenue. 75% of loan growth was above 1 million dollars per loan. Businesses were primarily doctors, property management, manufacturers and franchise opportunities. Consultant/General Manager November 2007 to March 2008 Company Name － City , State I was hired as a consultant to open a state of the art Wellness and Fitness Center for the Chase Park Plaza and develop management strategies to coincide with the consultant group and current hotel staff. I created the processes for a new fitness center and training and hiring of employees. I was the temporary general manager of the facility until I hired and trained my replacement. Also set up logistics for ordering and shipping supplies for the fitness center and hotel. General Manager December 2004 to November 2007 Company Name － City , State I managed multiple 35000 square foot fitness centers with over 35 employees (managed up to three branches at one time). I managed payroll, scheduling, training for each department (customer service, sales, personal training and group exercise). I also set budgets for the sales team and monitored their development. I maintained reports and profit and loss for the fitness center. I also developed and trained others to become managers and advance in the company. Education Bachelor's Degree : University Studies , 5 2005 Southern Illinois University － City , State Master's : Business/ Management and Leadership Liberty University Business/ Management and Leadership Skills Credit Analysis Microsoft office Relationship Building Sales | BANKING |
479 | QA ENGINEERING MANAGER Professional Summary Seasoned Engineering Manager with ability to build and motivate high-performing engineering team with over 14+ years of experience in cards and payments industry, committed to rapidly and efficiently completing projects by leveraging team-based frameworks to best leverage available engineering talent. Self-motivated, forward thinking mindset, solution-focused, clear communicator, decision maker and problem solver. Skills QA Engineering software expertise - Design, Estimate, Execute, Maintain and Document. Technical communication skills - Bug Triage, reporting, technical reviews, Root cause analysis Automation tools - Design and Implement Collaborating with stakeholders - Roadmap, Managing releases, Demos, Risk mitigation planning, Organization and Time management - resource planning Leadership - Strategic Planning, Team building, Conflict resolution, Training & Development, mentoring Behavioral skills - Forward-thinking mindset, Detail-oriented, Multitasking abilities, Flexible & Adaptable Work History QA Engineering Manager , 01/2016 to Current Company Name – City , State 20+ EMV certs in calendar year with team of 2+ cert Analysts. Managed fast paced project delivery from QA for time sensitive and key projects for company. Collis tool (BTT) automation using Python to reduce EMV test cases execution time to 1 week for all brands, thus completing any EMV certification within 3 months. Design test automation using Katalon to for improved regression test coverage and reduce time to complete release cycles to less than 1 week. Managed and Implemented spreadsheet based automation, that helped in improved test coverage and reduced production bug by 20% and rollbacks by 80%. Performed resource and project trade off analysis to meet roadmap schedule, product life-cycle (PLC)/Software Dev Life-cycle (SDLC) and QA requirements, resulting in development of best practice models. Reviewed project goals and objectives on monthly basis with project manager and design team. Used critical thinking to break down problems, evaluate solutions and make decisions. Managed team of 8 employees, overseeing hiring, training, and professional growth of employees. 4 promotions within team including 1 lead and 1 manager. Software Certification Analyst , 04/2015 to 01/2016 Company Name – City , State Instrumental in procuring 1st EMV certification within 6 months of joining. Reduced overall EMV certification timeline from 1+ year to Automation of EMV Certification and Transaction link application using spreadsheet based input. Established myself as go to person for any QA issue within QA and Merchant Implementations team. Created common test/tool strategy to supplement automation for regression and functional testing; reduced time to market. Instrumental in doing POC on different test management tools (zypher, Jira, QA complete) to identify best suited for company needs(Jira). Project Lead , 09/2005 to 04/2015 Company Name – City , State Received core value awards - “SYNERGY” in 2009 for team building and “SMART” in 2012 for Individual performances. Nominated for BRAVO award in First Data (2012 and 2014). Automation improvement using PERL scripting. Established involvement of frontend application into Change release management and helped to identify key issues during backend testing. 3 times achiever of “0” issues in support queue as offshore lead. Planned, executed and promoted total of 10+ releases in calendar year. Produced quality standards, checklists, report templates and processes for same. Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy. Education Master of Computer Applications (MCA) : Computer Applications, Software Engineering, Databases, Networking, and Operating Systems , 2005 Devi Ahilya University Bachelors of Science : Electronics , 2002 Devi Ahilya University - City Micro-processors, Databases, Networking, and Operating Systems Certifications Certified Scrum Master (CSM) – Certificate code: 1221056, Expires May 2022
Certified Tester Foundation Level (CTFL) - Certificate code: 17-CTFL-02141-USA No Expiry
Agile Scrum Foundation - Certificate code: 2146592, No Expiry
Using Python for Automation – LinkedIn, No Expiry
Python: XML, JSON, and the Web – LinkedIn, No Expiry
SQL for Testers – LinkedIn, No Expiry Technical Skills · Test Methodologies: Regression Testing, Black box testing, Sanity testing, boundary analysis, requirement analysis (Static testing), Performance Testing, system integration testing, functional testing, manual testing. · Test Artifacts: Test Estimation, Test plan, Test coverage, Traceability matrix, bug tracking, automation design, Test scenario engineering · Programming Tools: Python, Katalon studio, XLS data input, UNIX Shell/PERL scripting, Groovy, REST, JSON, XML, ISO 8583, EMV tags, TCP, HTTP, POSTMAN, curl-siege, Jmeter, COBOL, JCL, CICS, Postman, · Operating Systems: Unix-AIX, Unix-Solaris, Linux, Windows, IBM-AIX · Virtual Systems: VMWare, VSphere, Proxmox, · Payment terminals: VeriFone, Ingenico, Equinox, PAX and Innowi, Key Management, KPI, DUKPT, Key Injection, KEK · Version Control Tools: Git-bash, Git-stash, Git-lab, TorquiseSVN, SourceTree, VSS · Database and Tools: Oracle 11g, Oracle 12c, PostgreSQL, MongoDB, PGAdmin 4, SQL Developer, SQL management studio, Toad, DB2 · Project Management: Confluence, Jira, Microsoft Office Suite, Bugzilla, redmine, HP Quality center · Project Management Methodologies: Agile, Scrum, Waterfall, Iterative, · Talent Management tools: HireRight, iCIMS · POS Systems: Micros, Restaurant Manager, Symphony, positouch, broadPOS · EMV Systems : BTT (UL), ICCVerify, VCMS, VTS, Astrex, Discover RCT, ATS, MAS, MDFS, ACI-Interchange, ACI-PRM, ACI-ADM, TSYS CertifyNow, FirstData CertPro and more. | ENGINEERING |
480 | LEAD TELLER Summary Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. My goal is to gain more hands on experience within the chosen work . I would like to expand my knowledge base, to advance in position and gain recognition. Highlights Exceptional customer service Excellent communication skills Sales expertise Strong sense of banking ethics Practiced knowledge of bank security systems Currency and coin counter Safe and vault operation Energetic Strong work ethic Experience Company Name July 2010 to June 2014 Lead Teller City , State Daily operation and balancing of a $25000 cash drawer Processing deposits, withdrawals, payments Assessed risks and approved transactions for myself and other team members Routed Proof Deposit work to appropriate departments for nightly processing Daily vault and ATM balancing Processed Foreign Currency transactions, such as buying and selling of multiple International currencies Completed Control Online tasks to keep in compliance Made quality referrals for Consumer and Business account opening Stepped in to assist the management team in the event the Service Manager was not in. Company Name August 2006 to July 2010 Lead Teller City , State Daily operation and balancing of a $75000 cash drawer Processing deposits, withdrawals, payments Assessed risks and approved transactions for myself and other team members Routed Proof Deposit work to appropriate departments for nightly processing Completed Control Online Tasks to keep in compliance Made quality referrals for Consumer and Business account opening Daily vault and ATM balancing Processed Foreign Currency transactions, such as buying and selling of multiple International currencies Implemented and followed branch opening and closing procedures Accepted and processed credit card and consumer loan applications Assisted in the training of new team members Provided onsite training Assisted in weekly teller line scheduling Stepped in to assist the management team in the event the Service Manager was not in Company Name February 2003 to March 2006 Personal Banking Representative City , State Daily operation and balancing of a $15000 cash drawer Processing deposits, withdrawals, payments Opened new accounts at the customer's request Accepted credit card and loan applications Nightly vault balancing Daily ATM processing. Education Rockville High School 06/1999 High School Diploma City , State Personal Information I enjoy face to face interaction with customers, whether through teller line work or account opening. With 15 years of banking experience, I have become knowledgeable in the daily operation of a bank branch. Skills ATM, opening and closing, credit, quality, routing, selling | BANKING |
481 | SENIOR CONSTRUCTION PROJECT MANAGER Summary Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction. Highlights Permit processing Building codes and regulations Safe job site set-up Site safety coordinator Organized and detail-oriented Baseline schedules creation MS Office proficient Project budgeting Cost control Superb management skills Accomplishments Managed a $ [Amount] project, while supervising a team of [Number] workers. Led the construction of a new [Number] home construction project. Trained and mentored over [Number] construction workers, general laborers and apprentices. Experience Senior Construction Project Manager , 08/2015 to 05/2016 Company Name － City , State Directed construction projects with budgets up to $5M working alongside USAF, USACE and NASA clients along with vendors, consultants, and technical specialists. Prepared and provided schedule progress reports and analysis on a bi-monthly basis. Contributed to the planning, scheduling of assignments, cost engineering, procurement of equipment and materials along with budget administration and application for payment requests. Supervised civil infrastructure scope of work, including bot not limited to, structural foundation modification to existing piles, perimeter footings, stem walls and new foundations for new structures and equipment along with installation electrical conduit and mechanical piping systems. Provided the supervision of various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new facilities. Construction Project Manager , 12/2012 to 05/2015 Company Name Operated as a project technical expert for assignments with budgets up to $15M required for the development and integration of all activities associated with established and maintained ground systems along with baseline architecture for space flight. Completed design reviews and constructability assessments, along with project cost estimate summary reports. Reviewed NASA contracted A/E designs and construction rough order of magnitude as well as coordinating the scope of work with architects and engineers. Organized the development and coordination of multi-disciplined scope of work construction cost including conceptual estimates, equipment and material takeoffs and bid proposals. Focused on budget management and cost control, as well as timeline management to ensure client satisfaction. Managed multiple building tradesmen and various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment, potable and waste water plumbing systems, coatings and corrosion control along with civil infrastructure to coordinate and execute the construction of new facilities and modification to existing structures. Negotiated contracts and evaluated change order requests of vendors and subcontractors. Performed job-site walk-downs to verify progress of scheduled activities and analyzed possible subcontractor change orders and/or schedule impacts. Project Manager/Construction Engineer , 09/2009 to 12/2012 Company Name Directed projects with budgets up to $85M, working with federal and private sector clients along with vendors, consultants, contractors and technical specialists. Contributed to the planning, scheduling of assignments, design, and cost engineering. Completed design reviews and constructability assessments, along with project cost estimate summary reports. Provided technical oversight to designers and technical support staff. Executed the project scope of work with the use of various abilities such as, the preparation of conceptual drawings, life/safety plans and contract drawings along with specifications and safety requirements for the construction of new buildings and/or modification to existing facilities. Provided the supervision of various contractors including but not limited to, mechanical equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new buildings and industrial structures along with modification to existing facilities. Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors. Project Engineer V - Architect , 03/2003 to 09/2009 Company Name Lead project technical expert for projects with budgets up to $25M required for development and integration of all design and construction activities associated with established and maintained ground systems and baseline architecture for space flight. Reviewed government contracted A/E project designs and provided construction oversight related to the most current engineering and construction industry practices. Provided design and construction documents to implement state-of-the-art construction methods and techniques for repairs and/or replacement of civil, structural, and architectural systems with respect to the best and current engineering and construction industry practices for implementation. Developed the NASA and USAF construction scope of work required to rehabilitate, renovate, modernize, or provide new ground systems and baseline architecture for ground operations at Cape Canaveral Air Force Station and Kennedy Space Center, Florida. Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors. Coordinated and performed schedule integration of utility outages and connections along with conducting walk-downs of existing infrastructure with the operation and maintenance personnel. Education Bachelor of Architecture Montana State University (MSU) － City , State Microsoft 40-hour Office Suite Certification
Microsoft Project Certification
OSHA 30-hour Construction Safety and Health Program
OSHA 10-hour Fall Arrest System and Fall Protection Equipment Program Skills ADA, Air Force, art, budget management, budgets, budget, building codes, bi, Construction Management, contracts, cost control, client, clients, design and construction, electrical systems, fire protection, government, HVAC, materials, mechanical, Office Suite, Microsoft Project, personnel, plumbing, procurement, progress, proposals, repairs, research, RFI, Safety, scheduling, supervision, technical support | CONSTRUCTION |
482 | ACCOUNT EXECUTIVE Summary Extensive experience in healthcare management, leadership, mentor, healthcare sales, customer service; Succeeded in exceeding targets and expectations; Earned the reputation of being the most dependable and trusted healthcare care employee Recognize for dedication and professionalism. Received praise for handling situations with a professional and positive attitude on my current job. I was given praise by my manager for my great communication skills and my willingness to be flexible with the schedule that my company currently required. Authorized to work in the US for any employer Skills Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Patient-oriented Personal and professional integrity Relationship and team building Sound decision making Staff training and development Effectively influences others Critical thinking proficiency Experience 06/2017 to Current Account Executive Company Name － City , State Generating referrals for home health by building relationships with physicians, long term care, independent and assisted living facilities and other community resources.Conduct market analysis; develop sales strategy, goals and plans.Conducting sales calls, and evaluating results and effectiveness of sales activitySupport business development activities and help establish strong relationships with new and existing referral sources. Call on physicians, hospitals, skilled nursing facilities' management, discharge planners, and case managers within an assigned territory to promote our homec health services.Build and maintain client relationships. Prepare business plans and maintain target lists. Prioritize accounts in accordance with the market sales plan.Gather and organize account-related information and provide input on key customer opportunities, service line extensions and proposal or contract pricing. Identifies, develops and maintains relationships with prospective referral sourcesActively pursues payer contracts and preferred provider networksUtilizes sales skills and product knowledge to obtain new patientsEffectively utilizes the CRM. 01/2015 to 01/2017 Director of Healthcare Strategy Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a growth of the organization in the fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Directed the installation of improved work methods and procedures to achieve agency objectives. Cooperated with other health related agencies and organizations in community activities. Implemented standards and methods to measure the effectiveness of agency activities. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Sourced and implemented new performance appraisal process. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Organized and led weekly personnel meetings with team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Corresponded with operations staff to ensure key client deliverables and revenue goals were met. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of 50 employees each shift. Provided administrative and clinical leadership to the nursing staff and helped improve annual retention rate. Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Call on physicians, hospitals, nursing facilities and other healthcare providers to promote Home Health services. I am an expert regarding the services provided by Home Health: Skilled nursing, PT, OT, and ST and other healthcare services. Act as liaison to clients to resolve problems and provide information on services and maintain positive relations. Work in partnership with other Account Executives, Executive Director and Regional Sales Manager to develop business plan and strategy for local market. Implement business plan for local market and report progress and results to Regional Sales Manager Maintain organized account information for each client, track sales data, identify key accounts and potential problems. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care and. financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance. Be the navigator and point of contact for patients. 01/2012 to 01/2015 Director of Healthcare Strategy Company Name － City , State Recruiting, consultant, and staffing for physicians, RN's, CNA's. Startup mobile diagnostic testing facility. Proficiently established business with home health, private practices, hospice, assisted living, memory care, skilled nursing, house call doctors and medical groups from all specialties. Directed all aspects of daily operations, encompassing forecasting, planning market strategies, sourcing and developing leads, negotiating contracts, closing sales, and maintaining client relations. Facilitated with major projects in other territories. Trained, developed and mentored new sales representatives in selling techniques, product information, and customer service. Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing). Market for new business for our physician house calls, home health, and transitional care departments, serve as assistant to Vice President of Business development and Clinical Services, Responsible for Quality Assurance from all angels. Build solid relationships with personnel at various facilities. Maintain all customer relationship activity utilizing SFDC database, to include account planning, pipeline, retention and growth efforts and other assigned tasks. Work with Operations personnel to assist in maintaining high levels of customer service with existing accounts. Responsible for the gathering of information regarding competition and have thorough understanding of Competitor in assigned area. Work with Marketing/Communications to develop effective communication and marketing material (for internal and external purposes) Demonstrate a professional approach to creating value and gaining confidence in Evolution Health services from clients. Assist operations in the development of systems that encourage feedback from clients. When applicable, assist in training of new Account Executives. 01/2007 to 01/2013 Multi Doctor Health Clinic Manager Company Name － City , State Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Observed strict confidentiality and safeguarded all patient-related information. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated. Reviewed and approved time cards for processing by payroll department. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls. Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Supervising accuracy of patient's information, diagnosis's and coding, Obtain/ maintain process for referrals for all insurances to ensure accurate billing process's obtain/ maintain two computer systems with new/ updated data for the insurances, ICD9, CPT4 codes, address corrections, registration, and scheduling, etc.Train all new hire and continuing education employees. Manage multiple office tasks. Develop department process improvement goal/plans and competency skills. Responsible for attendance and staffing needs. Assist with any billing and collections duties. Second submission claims, posting of payments, refund request, charges, Medicare, Medicaid, CS5 reports, etc.) Responsible for maintaining A/R MED Risk insurance, Responsible for IME'S (Independent Medical Examinations) scheduling, A/R, medical records, and working with judges, attorneys and workman's comp companies, insurance etc. Liaison between five offices, to assure accuracy and staffing needs, Participate in Corporate Compliance and TQM. 01/2003 to 01/2007 Medical Research Coordinator Company Name － City , State Triage front office duties, charted, medication refills, scheduled procedures, medication refills,. scheduled procedures, administered vital signs, finger sticks, triage front office duties, charted,. medication refills, scheduled procedures, Coumadin evaluation, assisted doctors as needed, lab. preparation, EKG'S, holter and event monitors, insurance verification and authorization. Education and Training Present Bachelors of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 2016 Associates of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 1993 High School Diploma Ferris High School － City , State Skills assisted living, business development, Business
development, develop business, business plan, business plans, negotiating contracts, EKG'S, forecasting, front office, Home Health
services, Home Health, hospice, market analysis, market strategies, marketing material, market
sales, Assist patients, process improvement, RETAIL SALES, sales skills, sales, Sales Manager, scheduling, Triage, vital signs | HEALTHCARE |
483 | HIGHLY ACCOMPLISHED HEALTHCARE ANALYST Professional Summary Financial Expert providing strategies to improve Revenue Cycle Management in Healthcare
A top-performing Systems Analyst with a proven track record of expanding revenue and customer satisfaction in Healthcare. Expert at identifying and analyzing customer needs within a variety of Enterprise healthcare organizations. Subject Matter Expert in Revenue Cycle Management specializing in developing and delivering innovative solutions for environments with large data requirements. Extensive experience in providing an advisory and consultative approach to Financial and Technology solutions that drive improved financial performance. Broad grasp of Value Based Healthcare Reimbursement strategy and the skill to lead a collaborative effort to develop long lasting relationships with Executive decision-makers. Education and Training Programming Support Specialist, Data Center Technical Support, Shared Medical Systems (Cerner), Malvern, PA
Computer Operator, Operations, Shared Medical Systems (Cerner) City , State Master of Science : Computer Information Systems University of Phoenix － City , State Computer Information Systems Graduate Courses in Business Communications, Project Management, Operating Systems, Networking, Database Concepts, Software Engineering, Programming Management, Organization, Ethics and Intellectual Property, and Financial Management.
Certified Project Management Associate, International Project Management Association
(IPMA, Level D), Number D15-122834 Skill Highlights ;; Skills accounting, Accounts Receivable, auditing, balance, billing, Business Communications, business plan, client, clients, client liaison, customer service, client support, Database, delivery, Financials, financial, financial consulting, Financial Management, focus, insurance, Intellectual Property, leadership, mentor, office, 2000, NT, Networking, Operating Systems, processes, process improvement, coding, Programming, Project Management, proposal, Quality, report writing, reporting, revenue recognition, Siemens, Software Engineering, SQL, Technical Support Professional Experience Highly accomplished Healthcare Analyst , 01/1997 to Current Company Name providing operational and financial consulting services, employed through the acquisition of Siemens Health Services by Cerner in 2014 and the acquisition of Shared Medical Services by Siemens in 2000 Primary client liaison assessing business needs from stakeholders at every level, including executives within the client organization, explaining available standard services and/or suggesting methods for customization of solutions to enhance production objectives and bring in departmental revenue. Provide outstanding customer service by quickly addressing any client support issues, escalating new opportunities for revenue improvement to the appropriate executives within the organization, and maintaining a line of communications with clients that is advisory in nature and exceptional in its execution. Expertly synthesize client input through a full business discovery process and assemble an internal team of experts in SQL, Database, report writing, networking to answer questions and develop a set of technical specifications that are presented in a form of an actionable solution proposal. Improve Revenue Cycle Management for clients by providing off-the-shelf, custom, or client hosted solutions that allow them to off-load issues and focus on the critical revenue recognition activities of their business office which includes Accounts Receivable and dealing with insurance companies. Meticulously review procedures and processes within financial departments and compare those with industry 'best practice' standards to identify opportunity for process improvement. Identify actionable gaps by comparing revenue cycle reporting against other similar organizations as well as nationally recognized Key Performance Indicators (KPIs). Guide a client through the Recovery Audit Contractor (RAC) program which requires coding, billing, and reimbursement compliance with Medicare. Develop reports and create abstracts that pulled insurance, patient balance, and diagnostic related groups (DRG) coding from a client's INVISION patient accounting financial systems that ensured that Medicare was not being overbilled and identified coding errors and brought up the issue of medical necessity which led to process improvements. Participate as a key technical resource and mentor documenting the entire process of an ongoing customer project now in its 16th month which transfers 7-10 years of patient accounting data to a third party repository as part of audit requirements to meet a variety of regulatory standards. Collaborate with the project manager to meet project deadlines so that the client is able to keep their financial system data before the contract elapses while ensuring that the client pays for only the amount of data storage required. Accelerate the delivery of solutions for the client by creating reusable templates that can be shared between projects. Deliver the technical leadership required for projects of 6 days to 6 months in duration to determine the environment, configuration, and build programs necessary to decommission legacy systems and efficiently migrate to data to database systems which allow simplified queries for financial posting. Through job sharing with the SOARIAN Financials Test Team, recreated software defects and validated fixes to improve quality using advanced tools such as Charm NT, Quality Center, and Kanban to update status. Associate Systems Analyst , 01/1993 to 01/1996 Company Name Part of a team responsible for delivering over 100,000 files monthly pertaining to reporting and auditing and through the development of a business plan that later migrated the delivery system to the internet saving the client considerable costs. Organized transactions over a six-month period to install financial systems at Pennsylvania Hospital and Temple University Hospital. Build the programs required to successfully update system data to meet all deadlines. Consultant/Analyst , 01/1983 to Current Company Name － City , State | HEALTHCARE |
484 | HR MANAGER Summary HR Coordinator motivated to create collaborative team environment by using background in the organization of employee training and team building events. Key Skills New employee orientations Maintains confidentiality Recruiting Employee relations Off-boarding Performance management strategies Quickbooks Sequoia Taleo Google Drive Google Calendar Microsoft Office Suite (Word, Excel, PowerPoint) Experience July 2014 Company Name HR Manager Diagnosed some of Cisco Systems' talent management systems in order to apply talent management knowledge to current HR practices. Compiled a systematic, descriptive report of diagnosis along with suggestions for improving methods then submitted final analysis to HR Manager. Influence "Chapter 7: Liking" Group Presentation, Social Psychology, Spring 2014 Collaborated with group members in dividing the workload, planning the class lesson, and discussing creative solutions to engage classmates. Designed a visual slide presentation by compiling group's work and enhanced presentation appeal with multimedia related to our topic found on the Internet. Analyzed effective group dynamics and leadership in an final research paper on the analysis of effective group dynamics and leadership Persuasion Experiment Study, Social Psychology, Spring 2014 Designed and executed research design observing persuasion tactics used at Mattress Discounters based on Robert Cialdini's research in Influence: The Psychology of Persuasion and compiled a comprehensive report Research Paper, Seminar on the Aesthetics of Citizen Participation, Fall 2013 Developed a research topic on utilizing art therapy as a model for motivating citizen participation requiring extensive library database research. RELEVANT COURSE PROJECTS October 2014 to Current Company Name Recruiting Coordinator Highlight: Increased and maintains the hiring percentage by 7% in first two months of employment; entrusted with HR department while manager is on military leave Coordinate with recruiting team, hiring managers and candidates to schedule phone/onsite interviews, ensure prompt and friendly communications with candidates, and host candidates on campus Execute welcoming onboarding orientations for new hires by using my enthusiastic personality during the company presentation and while processing employees' paperwork Actively source and correspond with attorneys regarding content writing opportunities; handle all applications and writers' files on Sequoia, communicate with editors in application process Professionally act as first point of contact for all general inquiries and mail intakes/distribution via telecommunication or in-person Produce weekly progress reports on recruiting attorneys, current rosters, and designing organizational charts Manage all job openings on various job boards including local colleges and passionately pursue potential candidates at career fairs Support all HR activities including resolving internal matters as needed to ensure smooth, efficient functioning of HR department. June 2004 to October 2014 Company Name Administrative Assistant Administered 300 clients' tax records to boost company efficiency Doubled the company's client intake by entering financial data into Quickbooks, organizing personal and corporate income/expenses, and creating expense spreadsheets which optimized our processing system. Managed 15 payroll accounts by processing payroll data, delivering paychecks, and preparing then filing payroll/sales taxes as optional services to business owners. Established and maintained strong client relations via phone, e-mail, or in-person communications ensuring client loyalty and building long, trusting relationships. Successfully resolved clients' tax problems after defending their case in professional correspondences to government departments. Maximized productivity by managing the schedule, files, supplies, and overall aesthetics of office. Education University of California City English B.A English Introduction to Industrial-Organizational Psychology, Statistics, Social Psychology, Research Seminar, General Psychology, Abnormal Psychology, Child Development, Cultural Anthropology, Principles of Sociology, and College Writing
Certified Talent Management Specialist, July 2014-January 2015
Certified by Human Capital Growth, Inc. in talent management, talent acquisition, employee selection, training & development, performance management, and team effectiveness. Interests Some of my interests: painting on canvas, drawing, arts/crafts for home decor, cooking foreign meals, writing short stories, and hiking/camping/going to the beach with our dog Additional Information INTERESTS
Some of my interests: painting on canvas, drawing, arts/crafts for home decor, cooking foreign meals, writing short stories, and hiking/camping/going to the beach with our dog Skills art, bookkeeping, charts, Cisco, client, clients, client relations, database, designing, diagnosis, e-mail, filing, financial, government, hiring, HR, leadership, managing, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, multimedia, organizing, Organizational, payroll, performance management, Persuasion, progress, Psychology, Quickbooks, recruiting, Research, research design, sales, spreadsheets, Statistics, tax, taxes, telecommunication, phone, content writing | HR |
485 | DIRECTOR OF FACILITIES AND CONSTRUCTION Executive Profile As a Mechanical Engineer, I find it tremendously rewarding to problem-solve and build a legacy for high-end residential construction and commercial endeavors. It's exciting to work with other business owners who have a great vision and want to build a structure around those dreams. This is my business plan! With honesty, creativity, good teams and hard work, we can help put a structure to your imagination. With over 15 years experience in all phases of facilities design, construction and maintenance; my work incorporates Engineering, a Univ. of Florida MBA, and a General Contractor's license. As a seasoned professional in attraction design, construction, operation and maintenance: including blue sky inception, concept implementation, Performa budgeting, and A&E design, my business plan has evolved to a fun place. Thinking from big picture to details matriculates to successful, effective communications with many styles of clients and employees; e.g., Board Members, business owners, senior executives, City and County Officials, religious leaders, peers, and direct reports. If you find you are in need of Construction Services, give us a call and we would love to help you build your legacy. Skill Highlights Academically Educated Residential Builds Residential Renovations Commercial Builds Commercial Renovations Building Additions Experienced Cost Estimator Direct Communicator Core Accomplishments $10M Condominium Project on Cocoa Beach, Building the Town Hall for the City of West Melbourne, 20,000 Leagues Under the Sea Aattraction Conversion, Developed Successful 10-year Integrated Facility Plan at Walt Disney World, Youngest City Executive in Texas, Tau Beta Pi; top 5% of Engineers, Air Force Service, Partners in Excellence (Disney's highest achievement award) 1999, State of Texas Governor's Award Key to the City of Waco, TX, School Board of Brevard County Construction Achievement Award, City of West Melbourne City Hall - Building Award - Built to LEED Certification, American Society of Mechanical Engineers, American Public Works Association Professional Experience 02/2012 to 04/2014 Director of Facilities and Construction Company Name － City , State Provided day to day leadership for the facilities team, Site Development and New Location Selection Coordinator, Negotiated with Developers and Property Mangers to secure 16 new locations Directed the Architects and Engineers on creative and iconic new restaurant design, Lead the new store construction activities and openings Implemented sustainability initiatives - Energy Management Programs- Saving the Company 23% of previous KWH usage and an average ROI payback in just 8 months, Implemented a selective preventative maintenance program for critical equipment Orchestrated targeted renovation work to increase restaurant offerings - install "iconic" wow factors inside and outside to drive increases in guest counts and revenue. Implemented a strong work order system keyed to asset numbers for tracking life cycle management cost. 06/2006 to Current Project Manager/Construction Engineer/Co-Owner Company Name － City , State Provided Construction Engineering Consulting, Project Management Consulting, and General Contracting Services to Public and Private Sector Markets. Services included: Design-Build; Church Gymnasium, High-End Residential, Sports Facilities, Multi-Tenant Construction Projects and Single Family Home Construction. Restaurant Additions/ Renovations, Fire Stations, Police Stations, City Halls, Public Works Facilities, School Expansions. Infrastructure projects; Portable Water plant component construction, waste water plant component construction, force mains, lift stations, retention ponds, and storm water collection and distribution systems. Notable projects include; Smokey Bones Restaurants, City of West Melbourne City Hall, City of Altamont Springs Public Annex, Construction for an energy efficient Multi - Chiller and Ice Plant Installed for large facilities, HVAC installations, City of Melbourne Fire Administration Building and Operation Fire Station 71. 30,000 Square Foot Nested T-Bay Aircraft Hanger and Runway and Critical Alterations to a Historic Court House facility 07/2004 to 06/2006 General Manager Southeast Operations Company Name － City , State Lead the South East Division of Production Resource Group - the largest Entertainment Technology Provider in the World. PRG provides Lighting, Audio, Scenic and Labor for large scale special events including; Super Bowl, Grammy's, MTV's Music Video Awards and Large Concert Events - Madonna, Rolling Stones, Eagles, U2, and Cold Play. Reported to the President Construction of Several Scenic Venues performed - Disney Parade Enhancement, Cinderella's Castle Show, Nickelodeon Show Elements, Paramount Parks Christmas Show and many others. 03/1999 to 07/2004 Manager, Facilities Engineering Company Name － City , State Lead the Engineering Services Department comprised of 100 plus employees that consisted of artists, skilled craftsman, planners, schedulers and salaried leaders to maintain the facilities and aesthetics for Walt Disney World - Magic Kingdom. Functions include: Coached the proactive facility team in day to day maintenance, preventative maintenance, predictive maintenance, for the entire Magic Kingdom Complex, Ensured our system data was current and accurate, Managed Department Budget ($16M) Managed Magic Kingdoms A&E resources as well as helped outsource Design and Engineering needs, Recruited and Managed a network of Contractors and Sub-Contractors to achieve and accomplish the goals and objectives of Senior management, Rotational Park Duty Manager, trained to handle all operations of the park as well as handle specific guests issues and emergency situations, Notable projects: Space Mountain Ride System Upgrade, Fantasy Land Improvements, Big Thunder Mountain Rehab, Pirates of the Caribbean Rehab, Adventureland improvements - Alladin and Area Development, Philharmarnic, Small World Rehab, Cinderella's Castle Rehab, Stitches Great Escape, Crystal Palace Major Renovation, Confectionary Rehab, Emporium Expansion, Main Street Café Rehab, and Out Door Foods Facility, Ultimately all projects were managed to promote the Goal of making the improvements the best guest experience in the family entertainment industry. Education 2004 MBA : Masters Business Administration University of Florida － City , State Mechanical Engineering California Polytechnic State University － City , State Mechanical Engineering General Contractor License with additional certifications; Certified Underground Utility License; Excavation Contractor, CUC Advanced MOT (Traffic Management for road work), Certified OSHA Safety Rep., Confined Space Certification (Lift Station work) Interests Spending time with Family; Water Skiing, Playing Soccer, Hobby Farming Skills Uniquely bringing a Mechanical Engineering background alongside a General Contractor License allows for a great relationship with Clients, Architects and Engineers. Due to higher education and experience, consulting naturally plays a valuable skill set. Some hands-on experience over the past 20 years includes; Energy Efficiency, Energy Management, HVAC, New Builds, Renovations, Building Add-Ons, all within the scope as a Senior Manager and Owner with Leadership experience of jobs ranging from $30,000 to $30 Million. | CONSTRUCTION |
486 | BUSINESS DEVELOPMENT DIRECTOR Executive Profile Global Business Development offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. History of strong and effective management with dealer principals, C-Level corporate end users, A/D community, Real Estate and construction industry. Ambitious Sales Leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Strong Leadership communication skills Strategic account development Fortune 500 partner experience National account management Exceeds sales goals Cross-functional team management Negotiations expert Goal-oriented Team building expertise Staff Development Professional Experience Business Development Director , 02/2014 to 01/2016 Company Name - City Created new revenue streams through clearly understanding client goals and objectives Generated new business through positioning Staples wide disciplines to outperform expectations. Problem solve at organizational levels utilizing National contracts such as Avendra, Group Purchasing Organizations and buying consortium agreements. Increased profit Margins by 50% in one year through restructuring client specific contracts leveraging their total spend with Staples Implement National furniture standards program reducing rogue vendor spend by 50% 20 million dollar book of new business Regional Sales Director , 02/2007 to 02/2014 Company Name - City , State Development of sales team professionals with annual revenues $35,000,000 annually. Extensive P/L responsibilities, margin growth, and regional strategy deployment. Pivotal in partnering with sales team to build strong relationships with top A&D firms resulting in 2 Million dollar renovation of Fontainebleau Hotel Miami, Florida Recruited, top notch Sales Team and spearheaded cross-functional SAL initiative to increase furniture sales penetration Lead territory to reverse declining sales and achieve 375% increase in sales Supervised regional division of 42 staff members with direct growth responsibilities of 14 furniture sellers Responsible for managing all aspects of the daily sales cycle, including sales, quotations, proposals, Design, Project Management, bid documents and closing business Responsible for 3-point bottom line margin growth for focused team through Billable design hours. Corporate Account Manager/ Business Development Manager , 04/1996 to 01/2007 Company Name - City , State Manage the development, revenue growth and distribution of key contract office furniture dealerships in the San Diego and Hawaii markets. Responsible for 10.3 million dollars of revenue. Responsible for A/D coverage, GSA sales and new end user business development. 2005 increased annual territory goal by 53.7% 2005 Q1 505% over plan 2004 Pragmatically converted competitive dealership to strong co-branded Allsteel partnership 2002 1st quarter sales 254% of volume goal, 269% of gross margin goal 2002 2nd quarter sales 249% of goal 2002 company winner of highest annual Terrace product sales 2001 Master's program winner for achievement 2001 grew territory by 145.75% over goal attainment 2001 increased revenues by $2,697,666.00 over previous year Senior Account Executive , 08/1994 to 04/1996 Company Name - City , State Responsible for 1.2 million dollars in sales annually. Corporate marketing and business development for Steelcase systems and contract furniture dealership. July 1997 awarded Office Depot "Outstanding Salesperson" award at 400% of goal 1997 awarded Promoted to North Island Federal Credit Union's Total Quality Management Program "Partner's in Quality" (PIQ) for outstanding customer relations and service from a vendor Orchestrated product launch and vendor trade show for Hospital resulting in 50% increase in account sales 1996 won strategic vendor competition in Southern California 1995 Implemented, coordinated and raised funding for Neocon West/ architect and designer marketing event resulting in two new multi-party contracts of over $100,000.00 in revenues each. Education certificate University of California - City , State Bachelor of Applied Arts : Interior Design & Industrial Technology , 1988 Central Michigan University - City , State Professional Affiliations National Association of Female Executives International Interior Design Association (IIDA) International Facilities Management Association (IFMA) - Golf Tournament Fund Raiser Committee Corenet Global Summit Skills Attitude Drive Motivation | BUSINESS-DEVELOPMENT |
487 | CREATIVE DIRECTOR Career Focus Creative Director, Graphic Artist, Studio Artist, Data Analyst, Sales and Marketing Representative - I have extensive experience with creating and directing page layout and collateral design. I am a self-motivated, detail-oriented designer and problem solver. I can conceptualize and execute visuals in a fast-paced environment, while maintaining accuracy and quality of the finished product. I often implement some of my skills as a professional Fine artist and Illustration artist to add a unique spin to many projects when the objective merits it. Clean, contemporary layouts with logical use of typography are my style. Summary of Skills Adobe CS: Acrobat, InDesign, Illustrator & Photoshop; Dreamweaver Microsoft Office: Excel, Word, Access & PowerPoint; MySQL, Citrix, Retrieve, HTML, Dynamic HTML Photography, Illustration, oil and acrylic painting, drawing & mural work, tile working Furniture restoration and re-invention Basic knowledge of JavaScript and Eclipse Accomplishments Product Roll-Out Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign. Professional Experience Company Name January 2002 to January 2015 Creative Director City , State Mentored our restructured Sales and Marketing Department which over saw web site design, web advertising, conference banners and ad creation for promotional marketing and catalog layouts. Responsible for: new logo creation and branding of new products, motivating and problem solving. I have also taken on the role of Data Analyst over the past 7 years - I pull data from various sources including, but not limited to: Citrix, Retrieve, ftp sources, various client websites, IRI, and directly from the clients themselves with increases in return time to our clients by over 60%. Managed and met aggressive personal and team deadlines, handled changing priorities, while adhering to strategy, accuracy and time lines. CLIENTS: Elizabeth Arden, Reckitt Benckiser, PepsiCo, Kraft, Maple Flooring, Acosta, Green Mountain Coffee, SC Johnson Helped to design and develop our latest version of NetBench, Ironbridge's robust data warehousing software. Rebranded and developed identity for all of our existing and new products this past year. Took on responsibilities over the past 5 years within our Sales and Marketing Department as a Sales Representative for various conferences and business trips to target current and potential clients in introducing new and updated products. As well as being a liaison to our largest client on a weekly basis. Work closely with marketing staff and clients to ensure that visual content is compelling, effective and on strategy. Consult with marketing department on promotional and collateral material. Took designs from concept to completion. Art directed and designed custom publishing material for print and promotional materials. Print work featured in CGM - Consumer Goods Magazine as well as other periodicals as they pertained to conferences and events. Company Name April 1999 to February 2016 Professional Studio Artist/Graphic Artist City , State RESPONSIBILITIES: Create art work for gallery display and sale as well as provide work to various charities, events and silent auctions (public as well as private). Teach classes on painting and life drawing. Worked with furniture for restoration and reinvention. Produced marketing materials and studio announcements for various groups and individuals. CLIENTS: Leukemia and Lymphoma Society, Susan G Komen Foundation, CAR, Slant, Douglas Frohman, Cornelia Arts Building, Girls Rock! Chicago, Cancer Research and Charity funding Chicago, Delaware Street Capital, Southern Wine and Spirits. Company Name August 2000 to October 2002 Art Director/Graphic Designer City , State Work directly with clients to provide images used for instructional booklets and large volume catalogs, as well as producing warning labels for various products with tight deadlines and strict accuracy. I created original product packaging and branding for our largest clients. CLIENTS: Elkay Manufacturing, Spitfire Spark Plugs, NAF Graphic Arts Firm, Inverness Golf Club, Ironbridge Software Art directed and designed catalog layouts. Heavy image manipulation for various clients products and equipment photo shoots Created line art for all instructions manuals for our clients Produced and designed original packaging for clients products Branded many products and concepts for clients as well as in house Designed and produced News Letter for LCH - The Lake County Haven with support of Master Arts, Inc. Created all sales and Marketing materials for Master Arts, Inc. Worked directly with proofing department to create effect layouts for numerous instruction manuals brochures and catalogs. Website layout and design. Company Name December 1994 to July 1998 Medical Billing for Radiology Department City , State Working with medical records as well as insurance company information to locate patient information for updating medical records as well as updating contact information for patients. I ran all the documentation and brought all records up to speed for the whole department. I worked independently the majority of the time while referring to pertinent medical staff and historical data at various intervals. Worked with proprietary medical record software to update patient information Blended data from various insurance providers to add to the hospitals billing systems Learned and used medical shorthand coding to update and override incorrect information in the hospital's proprietary system Increased current and updated insurance and billable data over 30% in the first year and 22% over that the following years as a medical biller. Education Drake University June 2000 Bachelor of Arts : Art, Painting, Graphic Design City , State Studied to earn a double major with an emphasis in painting and the study of art history while also pursuing a minor degree in graphic design. I went on to receive additional training as a teacher for adults who want to engage in the fine arts as a second career while mentoring several young students to further their art education over the course of the past 6 years. College of DuPage 1998 Associate of Arts : Painting and Graphic Design City , State Painting with a minor in Graphic Design. Professional Affiliations I have worked with many non for profit organizations over the years as well as many charities to which I have provided art work. Skills Painting with acrylic and oils, the creative suite Adobe CS, Dreamweaver, photo, Photoshop, ad, advertising, Arts, Art, banners, Basic, billing systems, branding, brochures, Cancer, catalogs, catalog, Citrix, concept, conferences, content, SC, creativity, CLIENTS, client, Data Analyst, data warehousing, documentation, Dynamic HTML, Eclipse, ftp, Graphic Arts, drawing, HTML, Illustration, Illustrator, image, InDesign, instruction, insurance, JavaScript, layout and design, logo creation, Maple, marketing, Marketing materials, Access, Excel, Microsoft Office, PowerPoint, Word, MySQL, oil, packaging, painting, Photography, problem solving, producing, coding, promotional materials, proofing, Research, Sales, shorthand, strategy, Team Player, web site design, Website, websites | ARTS |
488 | AMC COMPUTER SPECIALIST AND INTERN Summary Information Technology Specialist with twenty nine years of experience launching environments focused on telecommunications concepts, principles methods, practices and solutions. Savvy, compassionate, impact oriented performer with attention to detail, technological know-how, and lifecycle project planning expertise. Successfully manages accounts while analyzing technical requirements to ensure client and customer satisfaction and enterprise integrity. Consistently develops innovative and workable solutions to unique customer requirements. An effective IT Manager with a proven track record for building highly productive teams with healthy morale. Promotes security awareness ensuring sound security principles are implemented. Highlights Strong Interpersonal skills Exceptional Listening and perception skills Excels in writing Information Technology SME Timely Efficient Test and Evaluation Expertise Leadership Management Project Management Conflict Resolution Cobol Programming ADA Programming Procurement Clerk BPA's Acquisition Experience COR Formal Briefings Accomplishments I provide spiritual support within my organization on a daily basis. I serve as Branch Chief and Division Chief whenever I am appointed. I Initiate and facilitate impromptu meetings with the technology team to share pertinent information or to solve workplace issues. I am a mentor and sponsor of ATEC HQ's Customer Support Intern and Summer hire. I represent ATEC in many Command sponsored special events as a singer, actress and mistress of ceremonies. Experience AMC Computer Specialist and Intern Sep 1989 to Sep 1992 Company Name － City , State As a Lead Cobol Programmer: Wrote two programs to estimate the cost for the Panama Canal Conflict. Coordinated with QA testers for end-to-end unit testing and post-production testing.Implemented system security and data assurance software.Developed custom software solutions for the organization.Oversaw deployment, configuration and documentation procedures.Implemented and tested enhancement feature requests to enhance product functionality.Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.Drafted two project work plans per week.Organized and held meetings with stakeholders, contractor product teams and customers. Coordinated all hardware acquisitions.Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats. Computer Specialist (Special Assignment) Jun 1992 to Oct 1993 Company Name － City , State Detailed as Junior Engineer for PM EWRSTA Camp Evans (Wall, New Jersey). In this capacity I assisted the Lead Software Engineer in writing the code to repair the Kiowa 58D helicopter computer module. Project was successful From coding to test and evaluation. Authorized to go TDY to Fort Bragg, N.C. to test our code in the vehicle. Briefed 300 civilians and 60 soldiers on the test, evaluations and repair of the aircraft under of the orders the PMEWRSTA PM Colonel Arthur Hurtado (Fort Myers, Florida) In addition, I served as a Lead Project Manager using the Artemis Schedule Publisher software to track Electronic Warfare systems and the respected repair schedules. Information Technology Specialist Sep 1992 to Sep 2011 Company Name － City , State Experienced in management of principles, evaluation techniques and systems management and planning (2003-2011). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011). Served as the only CECOM Command ADA Programmer. Information Technology Specialist Sep 2011 to Current Company Name － City , State Effective Acting branch and division chief of Customer Support Branch ATEC Headquarters (G6), APG, Maryland (2013-2015). SWE on Information Systems Security (2011-2015). Implements IT concepts, principles and methods and practices, providing technical oversight and Headquarters systems monitoring (2011- 2015). Identifies and solves complex technological problems by determining accuracy and relevance of information while evaluating potential sources of information and disseminating solutions (2011-2015). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2011-2015). Knowledge of Local Area Network security requirements and techniques tor protecting computer systems from viruses, datatampering, and unauthorized system entry (2011-2015) Skillfully analyzes, plans, designs, implements, documents, assesses, and manages enterprise structural framework(2011-2015). Knowledgeable of system requirements and techniques for planning current and future system architecture requirements (2011-2015). Expertise in Information Technology security principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities leading to security certification or accreditation (2011-2015). Knowledgeable of telecommunications characteristics and capabilities of systems, media, equipment, and related software systems (2011-2015). Ability to assess risk factors and advise on vulnerability to attack from a variety of sources and procedures and methods for protection of systems and applications.(2011-2015). Defines and executes application alignment with business strategy, performance, service levels, business intelligence and management, data privacy, compliance/policy and information security. (2011-2015). Expertly applies analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations (2011-2015). Utilizes knowledge of information technology principles, methods, and security regulations and policies to administer various information security programs (2011-2015). Ensures confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools (2011-2015). Served as Lead IT Specialist providing computer, networking and peripheral support to ATEC Headquarters QIP's in RTC, DTC and JITC (2014) Education Bachelor of Arts , Business Admin and Management January 2016 Pillar College － City , State , USA I am currently a full-time student maintaining a 4.0 GPA in an accelerated program. I have completed the following classes: Organizational Management, Business Management, Business Communications and Theology. Security-Plus Certification
Microsoft Certified Professional (MCP) , Computer Software 2006 CED Solutions － City , State , USA I have earned, maintained and utilized my Security Plus certification. Defense Acquisition University Training Course Completion: ACQ 1 01, 1 30 & 201; SAMJOJ , CLE 003 & 060, ACQ 2036
Army Civilian Training, Education Development and System Courses
Moving from Technical Professional to Management
Project Information Technology Management Information Assurance Fundamentals (IAF) Introduction to Project Management , Acquisition Workforce 2015 Defense Acquisition University － City , State , USA I will acquire my Information Technology Level 3 certification in November 2015. Certifications Microsoft Certified Professional (MCP) Security Plus Skills Procurement Clerk, Purchasing Agent, Computer Programmer, Contracting Officer Representative (COR), Customer Support,Information Technology, Information Security, Hardware, Network systems, Decision Making, Information Systems, IT Strategy, Local Area Network, Microsoft Certified Professional, MCP, Policies, Processes, Project Management, Risk Assessment | INFORMATION-TECHNOLOGY |
489 | RELATIONSHIP SUPPORT OFFICER Experience 01/1997 to 01/2002 Relationship Support Officer Company Name Delivered administrative and operations support to Corporate Institutional Bank Insurance team, including 10+ senior relationship managers and 5 credit analysts while managing day-to-day reception activities such as greeting visitors and vendors, and responding to requests for information. Coordinated executive and senior management's schedules, calendars, and agendas, and drafted meeting agendas and followed up on meetings and team conferences. Worked with administrative team members and human resources staff during new employee hiring and special events. Produced reports and correspondence, administered up-to-date organizational chart, maintained office activity logs and spreadsheets, and distributed incoming mail throughout office. Past experience includes Administrative Word Processing Specialist in Trust and Investment Services. 01/1991 to 01/1997 01/1988 to 01/2016 Commercial Relationship Support Manager Company Name － City , State Commercial Banking Small Business (2002 2016) Provided comprehensive administrative and operational support to five-person team comprised of commercial lending officers, relationship management team, and loan operations team, ensuring delivery of best-in-class customer service. Enforced compliance with lending requirements relating to origination, processing, closing, and funding commercial loans, ensured adherence to federal and state regulatory guidelines, upheld bank policies, procedures, and standards; maintained knowledge of Patriot Act (CIP), Bank Secrecy Act, and Community Reinvestment Act. Ensured transactions and credit risk functions conformed with bank regulations and credit policies. Released notes and security interests on paid off loans, processed commercial loan payments and advances on lines of credit, prepared UCC-1 filings and releases, and ordered, reviewed, and approved loan documents and requisite reports for new loans, extensions, renewals, and modifications; documented commercial loan packages and files using Provenir and Credit Workflow. Communicated status of loan portfolio, including level of exception reporting, past due collections, and loan maturity management. Managed exception tracking, identification, curing, and evidencing with proper file documentation. Compiled reports, prepared customer letters, and followed up on annual financial reporting for customers and security interest documents. Requested spreading and analysis of financial statements for assigned sectors, key business risk analysis, industry and sector analysis, and related economic data. Ordered and reviewed Certificates of Good Standing, verified flood zone certifications during loan origination and renewals, and assisted with periodic covenant checks and credit reviews. Participated in external client meetings in conjunction with relationship manager and internal business meetings. 01/1988 to 01/1991 Regional Support Assistant Company Name Education 2004 Master of Science : Public Administration Metropolitian College of New York － City , State Public Administration 2004 Bachelor of Science : Business and Church Management Nyack College － City , State Business and Church Management 1999 Associate of Applied Science : Accounting Borough of Manhattan Community College － City , State Accounting Professional Affiliations Commercial Banking Support Relationship Manager with over 25 years' experience working in banking and financial services industry. In depth knowledge of commercial lending and financial products with success in working in bank teams to deliver world-class service while maintaining compliance with federal, state, and bank regulations. Skilled in streamlining and maintaining day-to-day workflows and planning, organizing, and prioritizing special projects. Seeking to apply expertise to take next career step with a respected banking institution that rewards hard work, talent, and results.
Qualifications Commercial Lending Regulatory Compliance Portfolio Management Records Management Relationship Management Team Leadership
Accomplishments Developed more efficient filing system and customer database protocols, resulting in increased office organization. Worked with Regional Support Manager to develop and implement inaugural step-by-step employee manual, outlining proper business procedures and helping employees understand office practices and legal processes. Skills Administrative, Banking, closing, commercial loans, commercial lending, conferences, Credit, credit risk, client, customer service, delivery, documentation, special events, senior management, financial reporting, analysis of financial statements, hiring, human resources, Insurance, letters, loan origination, notes, managing, meetings, mail, office, organizational, policies, reception, relationship management, reporting, risk analysis, spreadsheets, UCC, Word Processing, Workflow | BANKING |
490 | FINANCE AND SALES CONSULTANT Professional Summary Finance and Sales with management training experience and exceptional people skills. Versed in strategic leadership roles and responsible for training small groups of new hires. Desires a challenging role as your Finance and Insurance Manager. Core Qualifications Over 15 years of supreme Customer Service. Real Estate and Vehicle Sales. Training and Mentoring several Sales Consultants Trained in Management Roles. Finance expert 94% finance approval rate. 85% closing rates. 100% Up sells on products and services. Experience Finance and Sales Consultant January 2015 to January 2016 Company Name - City , State Direct contact for customers Looking to Finance their Newly purchased vehicles. Having a strong ability to discuss Finance decisions and making tailored recommendations for the best offer that fits their situation. In direct contact, when needed, with our different lenders to assist in closing. Planned and executed a class of four New Hires Training them in the art of Sales and Finance and later Training and mentoring another while maintaining my average Sales and finance records. Held daily meetings with New hires discussing opportunities within Sales and Finance Scheduled meetings with Co-workers to come up with plans to better themselves with the company and working together to enhance their successes. In the process of being trained in Management When needed would act as Assistant Sales Manager helping Sales Consultants with selling and explaining finance decisions and to Customers to assist in closing the sale. Point of contact when customers Enter and Exit the store. Explaining how our facility operates. Adding and deleting Customers on our wait lists and putting them at ease with our wait times. Making Observations for our Sales associates to maintain good enthusiasm and excitement within their job descriptions. Recommending down payments and other forms of collateral to assist in selling the offer having the knowledge of the different banks that will work with challenged credit and what advice to give to better allow the customer to understand their situation. Maintaining an average of 85% Closing rate. Documented Extended Service Plan up sells of 100% for a straight 2 Months and counting. The ability to hold a 75% up sell ratio on "Gap Insurance". Sales Associate October 2013 to January 2015 Company Name - City , State Identifying each vehicle to tailor to the Customers needs and wants. Monitored prep of vehicles and their timely delivery. Working Directly with Management to ensure vehicle is sold. Answering email leads and answering the phone to assist in developing Car Sales. Increased sales by 20% over a two-year period. Large customer referral base with exceptional Repeat Customers. Maintained an average of 15 cars a month. Working with Co-workers to ensure great Customer Service. Having the ability to counsel Customers in their decisions to purchase. Real Estate Agent September 2013 to December 2014 Company Name - City , State Sellers Agent - Advertising and Marketing Own Real Estate Business under a Broker Name Creating a large Client base From Networking and constant Calls and Mailings Listing homes on The M.L.S and other Real Estate based advertisements. Holding a 30 day close rate for 2 years in row. Negotiating with other Buyers Agents in the Sale of my Clients Home. Discussing pricing with my client that is in their best interest. Hold “Open Houses” and accepting offers from potential Buyers. Present on the Day of closing with my client and making sure all Title work is complete. Assisting Investors in Listing their homes for Sale or Rent. Buyers Agent- Making cold calls to Clients in our database to persuade in becoming their Agent. Discussing Finance opportunities and know what banks will work with their current situation. Counseling Clients on the best price of their home and how to maintain their mortgage payments. Searching for homes that fit the Clients needs and wants and budget. Making appointments to show homes and becoming very knowledgeable of them. Staying organized to ensure better Customer service. Having great relationships with Loan officers and Bankers to ensure great deals for my Clients as needed. Education Associate of Science : Business Management , 2012 Prince George's Community College - City , State Deans list awards and recognitions. Real Estate Agent Licensure : Real Estate Sales , 2011 Long and Foster Continuing Education - City , State MAR- Maryland Associations of Realtors PAR- Prince George's County Realtor REALTOR NAR- National Associations of Realtors PMA-Property Management Association Professional Affiliations Skills Advertising, Making appointments, art, Closing, Counseling, Credit, Clients, Customer Service, Databases, Email, Filing, Finance, forms, Insurance, Marketing, meetings, mentoring, Negotiating, Networking, pricing, Real Estate, Selling, Sales Manager. | FINANCE |
491 | COLOR CONSULTANT Summary Adaptable and ambitious administrative professional with 5+ years experience in accounting and finance, real estate, as well as customer service. Experience November 2016 to Current Company Name City , State Color Consultant Sephora is one of the largest cosmetic retailers world wide. As a Color Consultant my daily responsibilities
include: Achieving the stores daily sales goal by assisting clients with their product purchases. Analyzing skin condition and make appropriate product recommendations. Working as a team with colleagues and participating in weekly competitions/games, themes, etc. Stocking shelves, supplies, and organizing displays. Developing positive customer relationships through friendly greetings and excellent service. June 2012 to September 2016 Company Name City , State Office Manager McHugh CPA Group is a family owned accounting office located in Atlanta, GA. Microsoft proficency,
meticulous attention to detail, strong problem solving, and customer service were required skills needed as
an Office Manager. Daily responsibilities: Preperation of tax returns, E-filing, and POA's (Power of Attorney). Managed accounts payable/recievable. Oversaw inventory and office supply purchases. Helped distribute employee notices and mail around the office. Performed complex general accounting functions, including preperation of journal entries, account analysis,
and balance sheet reconciliations. Screened applicant resumes and coordinated both phone and in-person interviews. March 2011 to July 2012 Company Name City , State Receptionist Worked for RE/MAX as an entry level receptionist. Daily responsibilities included: Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events. Managed office supplies, vendors, organization, and up keep. Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events. Opened and properly distributed incoming mail. Directed guests and routed deliveries and courier services. Education May 2010 Norwich Free Academy City , State High school Skills Excellent communication skills Articulate and well-spoken Accurate and detailed Microsoft Office profiency Social media knowledge Team building Invoice rocessing Strong client relations | CONSULTANT |
492 | SENIOR FIELD APPLICATION SPECIALIST Summary Senior Field Application Specialist with extensive customer training experience for a large, international, biotech company. An expert on multiple In Vitro Diagnostic systems and microbial methodologies, all utilized by laboratories in the pursuit of, food science, environmental testing, pharmaceutical development, pharmaceutical research, veterinary care, blood banking, clinical research and clinical diagnostics. Education and Training 2007 Bachelor of Science : Metropolitan State University of Denver - Microbiology and Molecular Biology City , State , USA Microbiology and Molecular Biology Experience Senior Field Application Specialist 06/2014 － 06/2016 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for bio health care customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. Field Application Specialist 01/2008 － 06/2014 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for industrial micro customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. 2013 Field Application Specialist of the Year. 2008 Field Application Specialist of the Year. National Trainer VITEK Mass Spectrometer MALDI-TOF. Validated TEMPO for the USDA MDP program. Developed and implemented new training materials and guidelines. Lead trainer of the Diversilab DNA strain typing System, and lead molecular support. Designed Biomerieux training and certification for the Food Emergency Response Network. Lab Technician 01/2007 － 12/2007 Company Name City , State Hired to work on a Federal funded program testing produce for human pathogens. Utilized several in vitro diagnostic systems, DNA Extraction and Amplification, and minimal Chemistry GC/MS. Teaching Assistant/ Research Assistant 01/2005 － 01/2007 Company Name City , State Cell and Molecular Teaching and Research Assistant. Responsible for materials used in lectures and practical work. Led lectures, graded papers. Assisted in Cell and Molecular Research. Skills banking, Chemistry, customer support, DNA, GC, government, marketing, materials, Network, reporting, Research, sales, Teaching, Trainer, training materials, troubleshooting, typing, validation | AGRICULTURE |
493 | PRINCIPAL ACCOUNTANT Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights Financial statement analysis Lawson Financial knowledge PeopleSoft knowledge General ledger accounting Advanced computer proficiency (PC and Mac) Experience Principal Accountant Mar 2014 to Current Company Name － City , State Compile reports and supporting schedules for inclusion in OPC's monthly financial/statistical operating reports and SEC filings as well as RUS (Rural Utilities Services) filings. Collaborated extensively with auditors during preliminary and year-end audit processes. Senior Accountant - Revenue & Purchased Power Maintain revenue aspects to include billing, collections, and variance analysis Audit, balance, resolve, or reconcile discrepancies between payments, receipts, accounts, and/or source documents; posts transactions in accounts, journals, and ledgers Process and prepare Financial Statements for auxiliary companies under agreements with OPC Develop and maintain account hierarchies/codes within general ledger system and monitor system functionality Process and reconcile monthly debt costs, interest income/expense and investment income Assists in general accounting and finance work including asset inventory, budget, depreciation expense, and monthly bank reconciliations Mitigate process improvements to address overall departmental inefficiencies Corporate Accounting Consultant Apr 2005 to Jun 2006 Company Name － City , State Participated in the largest Restatement in US history of financials in accordance with GAAP for accounting periods 1999-2004 as directed by Securities Exchange Commission (SEC) Assisted client management with analysis and assessment of internal controls including but not limited to documentation and testing of policies/procedures under guidelines established by Sarbanes Oxley Act (SOX) Compiled forensic data for use in multi-site facility reconciliations and federal investigations Audited testing of accounts to identify errors and prepare necessary adjustments in PeopleSoft Implemented process improvements for revenue analysis and quality controls for some 7000 G/L account/facility combinations Financial Reporting Consultant Jul 2003 to Mar 2005 Company Name － City , State Reviewed and prepared consolidated Financial Statements, as well as footnotes to the financial statements and Management's Discussion and Analysis in Coke's 10-K and 10-Q Compiled the Quarterly earnings release with the review and preparation of the income statement Facilitated the preparation of the filings and maintenance of schedule Coordinated and prepared Sarbanes-Oxley documentation for the External Financial Reporting department Participated in the budget and forecast processes, SEC and tax reporting requirements, audit schedules, and various accounting projects Ensured the accuracy of reporting by standardizing daily procedures and effecting compliance Controller Apr 1999 to Jul 2003 Company Name － City , State Assisted in the preparation of consolidated reporting for internal & external agencies Supervision of 3 direct reports (assistant controller, senior and staff accountants) Provided variance analysis to executive management highlighting key revenue metrics and market trends Advised executive management regarding current trends and liaison with external auditors Completed two corporate mergers and due diligence for audits as required by the SEC Assistant Controller Responsible for oversight of GL, audit, budget, consolidation, and financial reporting processes Facilitated conversion of new accounting software and chart of account processes Supervision of 2 staff accountants and HR administrator Maintained corporate accounting functions, training of new employees, and special projects Manager- Accounting Responsible for all accounting, general ledger, and financial statement reporting related to $26M in domestic syndicated radio advertising sales revenue Developed and implement revenue recognition for unusual activities such as trade and cross-media deals Assisted with budget preparation and monitor key revenue and expense trends Prepared monthly close and variance analysis packages and all inter-company transfers for two operating companies and one consolidating business unit Senior Financial Analyst Jan 1998 to Apr 1999 Company Name － City , State Compiled and reconciled annual sales on a monthly basis and review of corporate agreements Prepared monthly P & L statements for directors to measure performance against sales targets Prepared weekly corporate flash, monthly journal entries, and balance sheet reconciliation Monthly reporting of revenue and cost drivers of direct expenses for executives Revenue Analyst May 1996 to Dec 1997 Company Name － City , State Responsible for monthly reporting of subscriber billing of regional cable service to affiliates, payment tracking, allocations, reversals, forecasts, actual, and journal entries Maintained collection issues and policies regarding payments, credits, and accounts status Heavy departmental and team interaction Education Master of Business Administration , Finance 2002 Rutgers University － City , State Bachelor of Business Administration , Accounting 1991 Pace University － City , State Skills Microsoft Excel, Peachtree, PeopleSoft, SAP, Sarbanes-Oxley, SQL | ACCOUNTANT |
494 | SALES ASSOCIATE Summary Serviceoriented employee with 19 year background in Customer Service. Dedicated to making customers happy and aiding in fulfilling their needs, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Willing to go the extra mile and do what it takes to get the task done. Whether it's taking orders via phone or in person. Will take the time and care needed, to make sure the job and task at hand are done right. Highlights High customer service standards Strong organizational skills Active listening skills Courteous demeanor Energetic work attitude Adaptive team player Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services, upgrading customers to different plans and product packages. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Experience Sales Associate 11/2008 Company Name City , State Answer customers' questions about merchandise and advise customers on merchandise selection. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Pack customer purchases in bags or cartons. Take inventory or examine merchandise to identify items to be reordered or replenished. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Stamp, attach, or change price tags on merchandise, referring to price list. Receive, open, unpack and issue sales floor merchandise. Clean display cases, shelves, and aisles. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Lead Decorator 07/2003 to 09/2014 Company Name City , State Oversee activities directly related to making products or providing services. Train new employees, or oversee those personnel processes. Determine goods and services to be sold, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. Plan store layouts or design displays. Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly. Set oven temperatures and place items into hot ovens for baking. Combine measured ingredients in bowls of mixing, blending, or cooking machinery. Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers. Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products. Place dough in pans, molds, or on sheets and bake in production ovens or on grills. Check the quality of raw materials to ensure that standards and specifications are met. Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary. Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes. Decorate baked goods, such as cakes or pastries. Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions. Prepare or maintain inventory or production records. Order or receive supplies or equipment. Operate slicing or wrapping machines. Develop new recipes for baked goods. Work one on one with customers to help fill their needs. Sit down with customers to design both birthday cakes, anniversary cakes and wedding cakes. Decorator 04/1996 to 11/2000 Company Name City , State Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions. Decorate baked goods, such as cakes or pastries. Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes. Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary. Customer Service Phones Deliveries. Education High School Diploma May 1999 Coastal Carolina University City , State Marine Sciences High School Diploma Trinity High School City , State Skills advertising, cash register, color, cooking, Critical Thinking, Customer Service, Decision Making, English, maintain inventory, inventory, Listening, machinery, Marketing, materials, personnel, processes, product-marketing, Speaking, quality, Reading, safety, Sales, tables, Phones, Time Management | SALES |
495 | ASSOCIATE VICE PRESIDENT FOR COLLEGE ADVANCEMENT & PUBLIC RELATIONS Executive Profile I've worked in higher education administration for 7 years, predominately in advancement and public relations at both the university and community college level. In addition, I've taught or authored over 20 unique college courses primarily in the business discipline Currently, I have the privilege of serving Mississippi Delta Community College as the Associate Vice President for College Advancement and Public Relations. In this role, I serve as the Chief Advancement & Chief Communications Officer reporting to the College President. A member of the college's senior administrative team since 2010, I also serve on the President's Cabinet. As the Executive Director of the MDCC Alumni & Foundation, Inc., I have overall responsibility for advancement at the college including alumni affairs, annual giving, major gifts, records, planned giving, donor relations, and events. I also have responsibility for public relations including college marketing, communications and news. Professional Experience Company Name City , State Associate Vice President for College Advancement & Public Relations 07/2009 to Current Responsible for college wide public relations, marketing, and advertising Executive Director of the MDCC Alumni & Foundation, Inc. Company Name City , State Director of Development 07/2007 to 07/2009 Major gifts fundraiser and responsible for the multi-million dollar comprehensive campaign; Coordinate fundraising efforts among Academic Deans, University Vice Presidents, Board Members, and Prospective Donors Significantly increased overall fundraising success while cultivating the largest gift in the university's history ($3.1M) Company Name City , State Adjunct Instructor 08/2006 to 05/2007 Courses taught: Principles of Management (Undergraduate Level; 220 students per class); International Business (Graduate Level Team Teacher) Company Name City , State Instructor, Assistant Basketball Coach, Webmaster 08/2004 to 05/2006 Courses taught – Economics; Personal Finance; Advanced Computer; Web Design; Business Law for College Credit Other duties: Assistant Coach (Basketball); Webmaster and creator of school website; Student Council Advisor; School Newspaper Advisor (Certified MPSA Teacher) Education MBA : Management and Marketing 2005 Delta State University , City , State , United States 3.89 GPA BBA : Management and Marketing 2004 Delta State University , City , State , United States Graduated with honors: Summa Cum Laude; Received The First Diploma having the highest grade point average of the undergraduate class 3.98 GPA Overall; 4.00 GPA Major Doctor of Education Degree : Higher Education Administration Delta State University , City , State , United States Coursework and comprehensive exams completed: December 2012 Core Accomplishments Mississippi Delta Community College Alumni & Foundation, Inc. Increased annual contributions by 500% since becoming Executive Director Total annual giving averaged $72,000 for the five year period prior to my employment. In the 2013 fiscal year, annual contributions exceeded $350,000. As of June 2014, total pledges receivable anticipated through 2024 exceeded $420,000. Prior to 2010, pledges receivable had not exceeded $100,000 Instituted the following new programs through private donations: The Staff Appreciation Fund, The Robert W. Steinriede Faculty Development Fund, The Emergency Student Support Fund, The School Support Fund and the Athletic Improvement Fund Increased the alumni directory from 1,500 known constituents to over 15,000 Delta State University Alumni & Foundation, Inc. Cultivated and secured the largest single gift in the history of Delta State University with a $3.1 million bequest matriculating in 2014 Secured funding for two professorships each totaling $250,000 Initiated and coordinated the first 2 phases of the University's $40 million campaign Developed and implemented The Corporate Scholarship Program resulting in an immediate enrollment increase of 20 students the first year Skills Personal Effective written and verbal communication skills Effective managerial and administrative skills Ability to adapt and respond to various situations Ability to maintain high level of confidentiality Ability to work with diverse staff, faculty, students, and donors Institutional Advancement Experience in working with a non-profit Board of Directors and volunteers Working knowledge of budget development, fiscal administration, and foundation fiduciary responsibilities including accounting, contracts, budgeting and cost control principles including Generally Accepted Accounting Principles and automated financial reporting systems Knowledge of federal and state financial regulations Ability to analyze financial data and prepare financial reports, statements and projections Working knowledge and skill involved in the bookkeeping processes associated with receiving, acknowledging, and recording contributions Working knowledge of development practices including annual campaigns, major gifts campaigns, endowments, investment policies, scholarship programs, donor recognition, and community relations Ability to maintain relationships with significant and influential individuals Ability to solicit gifts Public Relations Proven ability to lead and manage a comprehensive strategic communications, media relations, and marketing program to advance an organization's mission and goals Experience in planning, writing, editing, and production of newsletters, press releases, annual reports, marketing literature, and other print publications and directories Experience in planning, promoting, and facilitating events Experience in creating and maintaining institutional websites and social media platforms Experience in developing and disseminating information in relation to a crisis or emergency event Technology Literacy Banner (Ellucian, Inc.) database including the advancement module for prospect management The Raiser's Edge Fundraising Software (Blackbaud) QuickBooks for Nonprofits FindWealth 8 (Wealthengine) Adobe Creative Cloud programs and applications including Photoshop, Illustrator, Muse and Premire Pro All standard Microsoft Office Programs (including word, excel, access and others) Styleguard editing software Joomla! 3 for web development Certifications Local Project Agency (LPA) Project Development Management Training – MS Dept. of Transportation (2013) Graduate of the Mississippi Community College Leadership Academy (2012) FEMA Certified in ICS-100, Introduction to the Incident Command System (2009) FEMA Certified in ICS-200, ICS for Single Resources and Initial Action Incident (2009) FEMA Certified in IS-00700.a, National Incident Management System (2009) FEMA Certified IS-00800.b, National Response Framework (2009) Completed specialized training in planned giving through the Council for Advancement & Support of Education (2007) Community Service Curriculum Committee Adviser, Delta State University College of Education (2012-Present) Volunteer Firefighter, Bolivar County Volunteer Fire Department (2001-Present); County Fire Chief 2010; Assistant Chief & Training Officer 2008-2010; Captain 2007-2008; Firefighter 2001-2007 Board Member, Cleveland/Bolivar County Crime Stoppers (2007-Present) Board Member, Delta Center for Community and Economic Development (2007-2010) Affiliations Delta Human Resource Management Association Council for Advancement & Support of Education (District III); Roles: Mentor, Annual Conference Volunteer & Session Moderator Association of Fundraising Professionals (Mississippi Chapter) College Public Relations Association of Mississippi; Role: Elected in May 2014 to a three-year board appointment as association vice-chair (2014-2015), chair (2015-2016), past-chair & adviser (2016-2017) Publications Abraham, D.R., Gibson, M.C., Novicevic, M.M., & Robinson; R.K. (2009). Becoming an outstanding management historian in the USA: Biographical research of Wren's and Bedeian's pathways. Journal of Management History , 15(1), 9-19. Novicevic, M., Williams, L., Abraham, D., Gibson, M., Smothers, J., Crawford, A. (2011). Principles of outstanding leadership: Dale Carnegie's folk epistemology. The Journal of Applied Management and Entrepreneurship , 16(3). | PUBLIC-RELATIONS |
496 | CONSTRUCTION HELPER Summary Hardworking and Experienced Construction Worker who is dependable, reliable and knowledgeable about the tools, materials and methods used in construction.Motivated to get along well with others and exceed expectations. With three years of experience in the carpentry trade and construction. Highlights Residential construction Leadership Exceptional problem solver Sandbagging Excellent driving record Strong communication skills Friendly and hardworking Detail-oriented Accomplishments Led a crew of eight general construction laborers. Successfully ran a general contracting business of two houses. Experience July 2008 to January 2010 Company Name City , State Construction helper Extensively trained in carpentry, painting, plastering, machine servicing and installation. Cleaned all construction areas to avoid hazards. Removed old roofing materials in an efficient manner.Installed and repaired roofs, flashings and surfaces. Completed indoor and outdoor residential and commercial construction projects.Swept and cleaned roofs to prepare them for the application of new roofing materials.Applied paint to unfinished edges of plastic panels using a hand roller.Arranged and stored materials, machines, tools and equipment.Cut materials to specified sizes for installation using power saws and tile cutters.Transported materials, tools and machines to installation sites.Worked with tools such as pruning saws, hedge and brush trimmers and axes. May 2007 to September 2007 Company Name City , State Carpenter Helper Installed cabinets, base cabinets and crown molding.Built and stained oak casing and hardwood floors.Constructed custom built-in bookshelves for residential home office areas.Set windows and layouts for stairs and common rafters.Ordered materials and made material stock recommendations. Education September 2010 General English course, Leeds University, UK.
* December 2009-January 2010: Computer course, Al-Azhar University. May 2011 Azhar University Religions, Al B.A Religions, Al Dawah and Islamic Culture - Grade: Very Good, the second top student in the section. December 2013 the American University State General English course, Western Michigan University. USA. August 2013: Academic English course, Colorado State University. USA January 2013: A course in American literature, the American embassy in Cairo. February 2013: Academic Writing course, AMIDEAST in Cairo. June 2012: English for Islamic purposes December 2012 General English course, AMIDEAST in Cairo.
*October 2009-June 2011: General English Course, Al-Azhar English Training Center.
* September 2011: Democracy dialogue course, Al-Azhar English Training Center. August 2011 Presentation Skills course, Al-Azhar English Training Center. Languages Good command of English, and very little of Spanish. Interests 2014: presented in Midwest Popular Culture Association Conference about "Arab American Culture through the Mawlid: Muslim Devotional Gatherings in the Midwestern United States" 2015: presented in Global Halal: Muslim and Cultural Politics of the Permissible conference about "the Permissibility of Maulid celebration among Muslim American in Chicago" Extracurricular Activities: Doing my masters about Muslims in Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in both Arabic and English) in Bilal Islamic center, Kalamazoo, MI. and Madina Islamic center and masjid, Benton Harbor, MI Holding Arabic and Quranic classes for children and Adult in Michigan. USA. Administrating a social networking site at Al Azhar English Training Centre to discuss Islam with people worldwide Chosen as students' representative to meet a variety of people at Al Azhar English Training Centre, including high profile foreign visitors (including the British foreign secretary) Developing communication skills through interacting with native English speakers online and at Al Azhar English Training Centre Additional Information Conferences: 2014: presented in Midwest Popular Culture Association Conference about "Arab American Culture through the Mawlid: Muslim Devotional Gatherings in the Midwestern United States" 2015: presented in Global Halal: Muslim and Cultural Politics of the Permissible conference about "the Permissibility of Maulid celebration among Muslim American in Chicago" Extracurricular Activities: Doing my masters about Muslims in Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in both Arabic and English) in Bilal Islamic center, Kalamazoo, MI. and Madina Islamic center and masjid, Benton Harbor, MI Holding Arabic and Quranic classes for children and Adult in Michigan. USA. Administrating a social networking site at Al Azhar English Training Centre to discuss Islam with people worldwide Chosen as students' representative to meet a variety of people at Al Azhar English Training Centre, including high profile foreign visitors (including the British foreign secretary) Developing communication skills through interacting with native English speakers online and at Al Azhar English Training Centre Skills Academic, Arabic, carpentry, English, Presentation Skills, Spanish | CONSTRUCTION |
497 | ACCOUNTANT Professional Summary To obtain a challenging position in a professional and dynamic environment while utilizing my skills and experience to further my career in accounting. Core Qualifications Excel, Word, Access, and PowerPoint
*Knowledge of SAP system Experience Accountant March 2001 to Current Company Name － City , State Document monthly close procedures and recommend and implement new processes as needed. Govern inter-company and reinsurance recoverable accounts and perform analysis including cash settlement on a monthly basis. Balance inter-company and reinsurance recoverable accounts before the close of the balance sheet. Prepare Inter-company wire transfer requisitions for manager approval and subsequently complete the cash settlement forecast for the treasury department. Validate cash settlements through the treasury report to ensure that all wires have been processed. Communicate inter-company settlement status to senior management. Prepare and post the accounts payable and paper settlement journal entries for the subsidiary companies that are 100 percent reinsured by the parent company. Complete account reconciliation by the alert reporting deadlines. Prepare a business summary analysis (BSA) for inter-company and reinsurance recoverable accounts on a quarterly basis and submit the BSA to the corporate accounting department. Approved SAP account requests from multiple departments. Accountant April 1999 to March 2001 Company Name － City , State Assisted in budgeting the annual expense plan and other accrual analysis for Allstate Motor Club. Completed monthly close procedures including investment activities, bank reconciliation, income tax provisions, and analyzing accounts. Analyzed and prepared monthly and year to date financial reports to determine liabilities, income statements, balance sheets, profit and loss, tax liability, and other financial activities. Reviewed finance statements during month-end closing process and documented any month end close issues. Staff Accountant/ Lease Administrator June 1996 to April 1999 Company Name － City , State Completed month-end close procedures and prepared and posted monthly journal entries. Assisted with month and year-end closings included downloading and uploading information from the corporate system. Prepared and analyzed monthly financial statements. Analyzed the monthly sales and expense reports and processed accruals. Managed the accounting function including general ledger and rent and lease documentation. Analyzed and reconciled balance sheet accounts. Reviewed and prepared real estate, sales-used, and personal property taxes. Managed fixed assets including deferred and amortized account activities. Audited accounts payable and 1099 reports and implemented necessary changes. Assistant Claim Approver July 1992 to June 1996 Company Name － City , State Reviewed insurance claims to determine that insured and medical service providers submitted all pertinent information. Reviewed insurance claims to determine whether they were covered under the appropriate insurance plan. Evaluated medical charges and/or benefits for reasonableness. Processed and approved insurance coverage such as PPO, Medicare, Medicaid, indemnity, and renal dialysis. Adjustment insurance claims in the assigned territory. Responded to inquiries from medical providers and members regarding the insurance claims to resolve issues in a professional and timely manner. Prepared letters or memoranda when required. Processed requests from primary care physicians for authorization of specialty referrals. Proof Operator September 1991 to July 1992 Company Name － City , State Processed and balanced customer's deposits and withdrawals on a daily basis. Prepared necessary adjustments to customer or teller transactions. Billing Associate September 1988 to October 1990 Company Name － City , State Performed all industrial billing on a day-to-day basis. Reviewed and maintained customer account records. Managed customer inquiries concerning coverage changes, re-bills, renewal rates, and reinstatement procedures. Reviewed customer credit analyses and contacted customers to collect unpaid balances. Investigated claims for deductions, returns, and excessive freight charges. Account Receivable Clerk June 1984 to September 1988 Company Name － City , State Receipted money received in the department in the form of checks, lockbox, credit memos, and deductions. Prepared and reviewed customer invoices and adjusted any errors from previous invoices. Prepared necessary adjustment credited invoices and write-offs for approval. Analyzed and reconciled account balances on periodically. Corrected weekly reports to ensure that subsystem total balances with the general ledger totals. Assisted in preparing and entering payment vouchers. Education Master degree : Accounting Gujarat University India Accounting Computer Programming in COBOL language, Triton College in River Grove, IL
*
1 Skills account reconciliation, accounting, accounts payable, accruals, accrual, balance sheet, Balance, balance sheets, bank reconciliation, benefits, billing, budgeting, COBOL, Computer Programming, corporate accounting, credit, dialysis, documentation, senior management, expense reports, finance, financial, financial reports, financial statements, fixed assets, general ledger, insurance, letters, Access, Excel, money, PowerPoint, Word, month-end closing, month end close, primary care, processes, profit and loss, real estate, reporting, sales, SAP, settlements, tax, taxes, treasury, year-end | ACCOUNTANT |
498 | ACCOUNTANT Professional Summary Skills Work History 06/2012 to Current Accountant Company Name – City , State I have a practical knowledge and a thorough understanding of the principles, methods and theories, laws, regulations and directives of accounting. I provide training and accounting instruction to assistance in the application and compliance of generally accepted accounting principles and procedures relating to accounts payables, monthly reconciliation and disbursements. Review, verify and print cost and trust checks request daily for case files within the office and remotely to other regional office locations Prepare bank deposits for cash received and electronically deposited checks for several accounts remotely and prepared daily reports to account for funds Prepare monthly reports from several cost and trust accounts to include uploading bank reconciliations data into Great Plains accounting system and verify trial balances for the trust accounts reconciles to active files Assists with cash and other payment transactions when received from clients and employees Perform monthly reconciliation of petty cash and inventory analysis of check stocks Maintain, reconcile and monitor Accounts Payable vendors. This involves reviewing, analyzing and processing invoices and statements for accuracy and ensure that approved charges are paid promptly within specified timeframe Provide customer services to all internal and external customers and acted as focus point/liaison to resolve vendor issues Track daily transactions of funds via wire, checks and cash incoming or outgoing from several foreclosure and attorney cost and foreclosure and attorney trust accounts I make recommendations to resolve conflicts between the vendor's records and the accounting records to management. Assists on several other accounting projects as required with minimum supervision 07/2007 to 09/2011 Accountant Company Name – City , State Supervisor, Kelley Van Horn, (703)878-2222; Hrs. per week: 40. Validated a variety of accounting data that is entered into schedules and accounts; I apply appropriate accounting techniques and standard practices when entering, tracking, analyzing, reconciling and reporting on assigned customer's accounts of responsibility Processed and maintain accurate accounts payable, customer records and process payroll Assisted with monthly account payable closing procedures and processes, including accurate recording of financial data and comparison analysis Processed and complete end of the month bank reconciliations and research statements and prior payments Assisted the manager to ensure accurate and timely closing of the general ledger and provided requested information and analysis; maintained and recorded journal entries Provided accurate weekly updates regarding client's cash flow and financial positioning Prepared Time and Management, Firm, Fixed, Pricing and Cost Plus Fixed Fee invoices for government contractor's and monitored the collection of AR funds Entered/reviewed timesheets to be processed for payroll Created payroll, review wages and issued payroll checks via transmitting direct deposit ACH files to banks, transmitting through QuickBooks Intuit or mailing paychecks Prepared and processed payroll tax filings, garnishments, and retirement payments timely. 05/2005 to 06/2007 Staff Accountant Company Name – City , State Supervisor, Eva Haynes, (703) 341-5083; Hrs. per week: 40, Reviewed and analyzed vendor bills and employee expense reports for accuracy and entered data into Great Plains accounting system to be tracked and paid timely Verified that expenditures follow the policies for purchasing and travel; ensured that expenditures were recorded against the appropriate accounts and followed generally accepted accounting principles Verified that adequate budgeted funds were available for payments and scheduled the issuance of accounts payable checks Reviewed and analyzed detailed monthly expenditures reports for each department, prepared adjusting entries as required and audited reports for coding errors and duplicate payments Assisted in general ledger functions which include various journal entries, accounts payable and accounts receivable reconciliation of general ledger accounts at month-end closing Created a biweekly payroll report spreadsheet to review and analysis prior to sending payroll integration file to a third party management company Participate in year-end audit compilation; analyzed and interpreted actual versus budget variance reporting and forecasting Reconciled bank statements and matched supporting bank deposits and cash receipts related to monthly statements Managed the payment schedule for insurance and tax escrow accounts for twenty (20) properties. Education Completing MS : Accounting GPA: GPA: 4.0 Accounting GPA: 4.0 Enrolled at Walden University. Total Credit hours earned 15 of 30. 1 2005 BS : Business Administration University of Maryland University College - GPA: GPA: 3.2 Business Administration GPA: 3.2 1 2004 AA : Accounting University of Maryland University College - GPA: GPA: 3.3 Accounting GPA: 3.3 24 hours in Accounting, Total Credit hours earned semester: 60 of 60. 12 2013 TRAINING:
24 hours of Accounting. (Classes includes Accounting I & II, Intermediate Accounting I & II, Accounting Information Systems, Cost Accounting, Statistics, Accounting Taxation)
Legal and Ethical Issues in Accounting : Skills Accounting I, Accounting, Accountant, accounts payable, accounts payables, accounts receivable, AR, attorney, trial balance, bank reconciliations, budget, cash flow, closing, contracts, Cost Accounting, Credit, client, clients, customer services, EDI, email, filing, financial, focus, forecasting, functional, funds, general ledger, GL, government, Great Plains software, Great Plains accounting, Information Systems, instruction, insurance, inventory, Legal, Excel, MS Office applications, office, Outlook, PowerPoint, Word, payroll, Peachtree, policies, positioning, Pricing, processes, coding, purchasing, QuickBooks, reconciling, recording, reporting, research, spreadsheet, Statistics, Supervisor, supervision, tax, Typing, Work Flow, year-end | ACCOUNTANT |
499 | CONSULTANT Summary Building Design and Construction Manager
Extensive management leadership in successful operations, devising strategies to measurably improve corporate profit. Adept at acquiring, developing and managing building construction projects across a wide range of project types. Expertise in executing the Work while managing staff and accounting. Key skills include Business Development, Building Construction, Estimating, Scheduling, Contracts and Negotiations, Building Design and Project Management. Experience 01/1996 to Current Consultant Company Name － City , State Expanded new business opportunities in Texas for Program Management firm. Developed contacts with Owners and Architects to develop relationships and solicit project possibilities. Provided Project Management and Cost Consulting Services to Owners and Architects on major Higher Education, K-12, and Healthcare Projects. Worked with Contractors and Construction Managers to reconcile Estimates, Schedules and Scope Changes. Advised Owners, Developers, and Lending Institutions in contracting with Architects, Engineers, Constructors and Subcontractors. Project involvement includes design and construction of educational, healthcare, apartment complexes, retail, hotels, office, and religious facilities. Range of project construction costs to $250 million. Identified numerous oversights and construction error on major Austin hotel project. As a fast-tracked scheduled project, a firm opening date of the hotel was necessary for convention bookings. Advised Owner on needed corrective measures, realistic costs/ schedules and worked with developer to implement solutions. Secured design/build projects for Clients with a satisfaction and being hired for their next projects without any competition. This was affected by thorough cost estimating, scheduling, great project management staff involvement providing up-front information to the client during the process. Worked with State of Texas Emergency Management on Disaster Relief to coordinate Applicants' efforts with FEMA. Developed matrix to manage information regarding status of all Non-Profit Organizations. Advised Applicants on solutions for corrective measures and how to implement them. 01/1986 to 01/2001 Principal Company Name － City , State Developed new business. Procured Design/Build, Competitive Bid, and Negotiated projects. Recruited all office and project staff. Managed all estimating, scheduling and operations of projects including healthcare, educational, retail, offices, religious, and technology facilities. Formulated proposal presentation, contracted with architectural/engineering firm to design/build major project and developed a joint venture partnership to perform the Construction. Client subsequently had firm build two additional facilities in State. 01/1986 to 01/2006 Principal Company Name － City , State Founded a new Architectural firm to address projects for Clients. Performed numerous projects as design/build contracts. Designed, documented and developed new projects. Contracted Engineering support for documentation. Projects included educational, healthcare, retail, offices, research and technology, and religious facilities. Designed and documented multiple industry projects for repeat Clients. 01/1984 to 01/1986 Branch Office Manager / Business Development Manager Company Name － City , State Launched branch office of major Construction Firm. Developed new business contacts, and in working with existing clients, expanded additional work on several projects as scope changed in business process. Education 1965 Architecture University of Houston － City , State , United States Architecture Post-graduate studies in City Planning, University of Houston (Houston, TX)
Architect, State of Texas License #6624
Texas Residential Construction Commission Registration #41143 Professional Affiliations American Institute of Architects
City of Rollingwood, Texas - Planning & Zoning Commission 1986-1989, Utility Commission 2009-2012, Chairman 2012
Tarrytown UMC, Co-Chair Building Committee 2001-2004, Board of Trustees 2004, Chairman. 2005
Volunteer Healthcare Clinic, Board of Directors, 2012-Present Skills Architect, business process, Competitive, Consulting, contracts, Client, Clients, design and construction, documentation, Engineering support, estimating, fast, office, next, developer, Profit, Program Management, Project Management, proposal, research, retail, scheduling | CONSULTANT |
500 | BANKING CENTER MANAGER Summary Professional/Manager skilled at informing clients about products and services and recommending the best options to meet their needs. Excellent interpersonal skills. *Versatile Sales Professional with background in banking and finance. Consistently meets bank and customer service standards. *Results-oriented professional with over 7 years in sales and branch management. *Highly detail-oriented professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Seeking a fulfilling position that offers growth opportunities and allows me to utilize my leadership skills and experience. Highlights Exceptional customer service Sales expertise Reliable Excellent communication skills Strong work ethic Friendly Energetic Approachable Flexible Team player Organized Accomplishments Consistently achieved a quarterly goals Consistently helped associates development for new roles(promotions) Selected to Market leadership team for Financial Center Managers Experience Banking Center Manager August 2012 to Current Company Name － City , State Banking Center Manager is responsible for managing a consumer banking center. BCM is responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center and create an excellent customer experience. BCM acts as 'general manager' and is responsible for executing the One Team model by ensuring collaboration between banking center teammates and on-site specialists. BCM demonstrates key behaviors to drive banking center success. BCM ensures customer's needs are met by executing lobby leadership. Observe banking center team in action through the eyes of the customer. Supervise and coach teams on proper execution of key banking center plays. Communicate with Consumer Market Managers, conduct performance assessments and update staff on business developments. Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency building and retaining customer relationships. Proactively identify and manage risk in every business, product, and service transaction leveraging the risk framework. Create workforce stability by cultivating an engaged and well coached team. Personal Banker January 2010 to August 2012 Company Name － City , State Personal Bankers (PBs) are responsible for offering and selling financial products and services (i.e. Credit Cards, CDs, Loans) to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs. PB helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework. Sales and Service Specialist August 2007 to February 2010 Company Name － City , State Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Education Bachelor of Arts : Corporate Fitness , 2005 Minot State － City , State Minor in Business Management Associates : Business Admin , 1999 Frank Phillips College － City , State Business Admin Skills banking, coach, coaching, Credit, clients, delivery, financial, general manager, leadership, managing, Market, selling, sales | BANKING |
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