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501 | STAFF ACCOUNTANT Summary Skilled Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Additional ba ckground in payroll, employee management, hiring, training and benefits. Highly detail-oriented and organized. Highlights Financial statement analysis Account reconciliation expert General ledger accounting Effective time management Strong organizational skills Flexible team player Experience 08/2012 to Current Staff Accountant Company Name － City , State
Process Receivables
(donations) for 7 church locations with over 20,000 attendees and approx
$45M annual revenue
Process Retail Sales
Revenue for multiple entities (Bookstore, Café, Coffee Shop) at each
location
Provide monthly financial
statements and budget analysis
Monthly bank
reconciliations
Prepare monthly Use Tax
returns
General Ledger review
Streamline Procedures and
Write Procedure Manual
Assist with Accounts
Payable as needed
08/2008 to 08/2012 Independent Accounting Consultant Company Name － City , State
Provide weekly, monthly, quarterly, and annual
accounting/full charge accounting services to different clients in multiple
industries (including but not limited to engineering, marketing, construction
contractors, subcontracting, commercial leasing companies, manufacturing,
retail)
Work with CPA to provide information for year-end
tax preparation
Provide set-up and ongoing consulting services
to users of QuickBooks, QuickBooks Pro, and Quicken
Assist clients in Worker's Compensation Audits
Assist clients in start-up of businesses
Assist clients with establishing employee
policies and writing company policies
Full knowledge of all Payroll functions; Sales
Tax Reporting; Financial Statement Preparation; Bank Statement Reconciliations
02/2007 to 06/2010 Accounting Manager/Human Resources Company Name － City , State
Report
to CFO; Work directly with Directors of Marketing Agency
Manage
Accounts Receivable and perform monthly billing Verify all Accounts Payable transactions
Process
payroll using online payroll processing services
Manage
new employee paperwork and benefits including health, dental, 401K, and flexible
spending accounts, as well as all COBRA documentation
Handle
all accounting duties for 2 separate smaller commercial leasing companies
05/2002 to 02/2007 Accounting and Human Resources Manager Company Name － City , State
Report
directly to President of 2 corporations and manage office of 2 separate
corporations simultaneously.
Manage
all aspects of Accounting Department and produce all necessary financial
statements.
Process
weekly payroll and payroll taxes as well as quarterly and annual payroll
tax reports.
Researched
and implemented new industry specific software to improve overall
performance of business.
Researched,
implemented, and maintain employee benefits program that includes 401K,
Health and Dental Benefits
Recruit
new employees and manage all personnel files.
Assist
with employee performance evaluations and act as liaison between employees
and supervisors.
Perform
any other duties as needed including sales, international business
development, purchasing, inventory, and customer service
Education Bachelor of Science : Business Management Arizona State University － City , State , USA Skills
Microsoft Office (Word, Excel, Power Point, Outlook)
Abila MIP Fund Accounting Software
QuickBooks, QuickBooks Pro, Quicken
ADP, Paychex, Payroll Experts, QuickBooks Payroll Systems
| ACCOUNTANT |
502 | ACCOUNTANT Summary To utilize my customer relations and management background to obtain a position with a company that places importance on efficiency and success. Employ natural leadership and interpersonal skills to build relationships throughout the organization. Experience Accountant Aug 2015 to Current Company Name － City , State Accounting for six companies Maintained confidential information, such as pay rates, bonus targets and pay grades Processed payroll, electronic deposits and employee pay adjustments Reconciled all bank and credit card accounts Processed journal entries, online transfers and payments (internal and external) Analyzed cost control and provided timely financial information to support company goals Cost effective purchasing (office equipment & supplies, janitorial, food & beverage) Reviewed book entries to ensure accuracy of the G/L Assisted the CFO with the production of the monthly financials and management reports Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget Tracked and verified accurate receipt of purchase orders and verified costs against vendor invoices Processed A/P weekly, working with 50+ vendors Processed company purchase orders and communicated with customers regarding orders Researched and resolved collections and billing disputes with tact and efficiency Researched and resolved billing and invoice problems Director of Finance & Accounts Jun 2014 to Aug 2015 Company Name Responsible for daily entry of accounting transactions. Received, recorded, and deposited cash and checks as well as reconciled records of bank transactions. Verified purchase orders, managed accounts payable invoices and supplied payments to vendors on a weekly basis. Reconciled all bank and credit card accounts. Researched and resolved collections and billing disputes. Processed payroll, electronic deposits and employee pay adjustments for 70+. Issued paychecks to contractors on a bi-weekly basis. Issued W2. s to employees & 1099. s to contractors. Maintained confidential information, such as pay rates, bonus targets and pay grades. Processed journal entries, online transfers and payments. Produced monthly financial summaries and reports. Maintained employee files, incident reports, unemployment claims and training progress. Maintained office inventory. Operations & TrainingConsultant, Franchisee & General Manager Feb 2004 to Current Company Name － State Training & Operations Consultant July 2015 - Current Assist six store franchise in training staff and streamlining operations in accordance with corporate standards Monthly unannounced inspections to inspect product and operation standards Work with store managers in developing effective action plans for improvement and guide team members in execution of determined plans Franchisee June 2007 - February 2011 Grow
a performance culture, based on teamwork, innovation and training Creatively
constructing advertising and promotional deals in accordance with corporate
initiatives Implemented
and maintained corporate standards
Drive
revenue and reduce expenditures to meet and exceed revenue and profit targets
Maintain
integrity of stores, including coding, sanitation, equipment and major
appliances
Labor
and food cost management; Inventory management
Community
and customer relations
Established
and implemented internal training and time-management program Handled
tasks related to payroll, inventory and job scheduling
Managed
accounts payable and accounts receivable in conjunction with company
accountants
Prepared
reports, spreadsheets, and administrative documents
Maintained office calendars, open and prioritize mail,
receive and prioritize phone calls General Manager February 2004 - April 2007 Orchestrating and directing crew consisting of up to 20 people. Hire, develop and promote talented employees who fit the unique cultures of the restaurant environment. Improve operational statistics and efficiency. Patient Service Representative Jun 2012 to Nov 2016 Company Name Consistently build positive report with patients while accurately and efficiently registering in a timely manner. Perform daily administrative duties including: cash management and internal quality assurance. Insurance processing and communication. Patient account resolution and billing assistance. Provide Preliminary assessment of patient health. Serve as liaison between patients and medical providers. Mentor new employees on company policies and practices. Develop and implement client service techniques to better serve both the patient and corporate needs. Compliance and comprehension of HIPPA regulations. Effectively prioritize tasks Education Bachelor of Science , Accounting Strayer University － City , State | ACCOUNTANT |
503 | AVIATION RECORDS ANALYST Summary Highly organized and detailed-oriented Analyst with 15 years of professional experience providing expert problem resolution and customer support to U.S Navy, Marine Corp, and civilian customers. Highlights Vast computer skills Fluent communicator Customer service expert Extensive technical knowledge Proven Problem solver Deadline-oriented Experience Company Name June 2014 to Current Aviation Records Analyst City , State Utilize the SkyBOOKs aviation maintenance tracking application to provide aircraft configuration and maintenance program compliance data to "build" aircraft electronic logbooks accurately and in a timely manner within a web-based software application (SaaS) providing an all-around complete product to the aircraft owner / operator ensuring a precise aircraft maintenance planning and tracking tool. Meticulously researched and accurately analyzed over 200 aviation logbooks and other forms of maintenance documentation provided by aircraft owner operators to determine compliance in accordance with specified maintenance requirements. Expertly examined aircraft engine and aircraft specific component maintenance manuals and Instructions for Research Airworthiness documents to determine required maintenance actions and associated intervals. Company Name February 2014 to June 2014 Functional Analyst City , State Provide information systems technical support including numerous windows servers and two Linux servers supporting over 1,000 military and civilian customers. Diligently conducted vital daily server system checks ensuring 100% system availability 24 hours a day, performed nightly server back-ups, release and print batch reports, monitor and ensure continuous successful system interface with Navy ERP, and provide system maintenance and troubleshooting when required. Responsible for ensuring the timely review and updates of the teams vital Standard Operating Procedure technical documents. Company Name November 2004 to September 2013 Technical Support Representative City , State SME for the web based Advanced Skill Management (ASM) application's day-to-day operations including the training of Naval personnel in the use of ASM, electronic and paper record keeping, troubleshooting, resolving and documenting customer issues, soliciting enhancements, and verification of vital data entry requirements into the ASM application for use by the majority of the naval aviation community encompassing over 4500 military and civilian personnel. Directed the design, development, quality assurance, implementation, and management of approximately 3000 mission critical technical documents within the ASM program. Coordinated implementation of new systems, patches and other on-site upgrades, implementation and testing of enhancements to ASM to ensure maximum utility and functionality of the ASM system to meet customer needs and expectations. Single point of contact for collecting and interpreting customer feedback on all problematic E-tool issues and data from all 19 Naval and Marine sites and advised higher management as to suggested actions for immediate resolution. Provided expert user support to the development team on customer needs and assist customers in articulating user needs and recommendations. Company Name February 1999 to October 2004 Aviation Data Analyst E-6 Proven Aviation Data Analyst for the U.S. Navy at Naval Air Station Jacksonville, FL. supporting numerous aircraft and types of ground support equipment. Performed a variety of functional processes using NTCSS Desktop II. Changes NTCSS passwords, monitors and manages print request and printer configurations, monitors system information, changes application process limits. Maintained system security. Inputs, extracts, analyze and validate maintenance data; develops and interprets management reports, monitor input of data and the parameters for up-line reporting and related interface requirements. Performed analysis of aviation 3M data as directed and in support of the Naval Aviation Maintenance Program. Regularly prepared highly detailed data summaries and reports using SQL ad hocs, spreadsheet, graphical, narrative, and oral presentations. Increased analytical focus on vital source documents led to a 50% decrease in component turnaround time from 7.4 days to 3.7 days and a 45% increase in corrosion man-hour documentation from 4,950 hours to over 9,000 hours Expert analytical ability allowed for the timely implementation and accurate management of the Aviation Financial Analysis Tool (AFAST) application which was directly responsible for saving the command over 3.7 million dollars. Education Downers Grove South High School 1984 High School Diploma City , State , US Florida State College of Jacksonville Associate of Science : Computer Science City , State , USA
Seeking Degree in Computer Science and Information, 2011-2015 3.36
GPA; 55 Semester Hours completed.
Courses completed:
Computer Concepts, Intro to the Internet, Hardware
Configuration, Software Configuration, Micro-Computer Applications, Database
Concepts, Intro to Computer Programing, Oracle SQL and PL/SQL, Customer Support
Operations, Project Management, Computer Networking, Web Technologies,
Information Systems, and Internet Programing.
Accomplishments One year experience as Aviation Records Analyst for Bell Helicopter Four months experience as a Linux/Unix Functional Analyst at Naval Air Station Jacksonville Nine years' experience as a Technical Support Representative for the U.S. Navy's web based Advanced Skill Management (ASM) Naval Aviation maintenance training application Five years' experience as a Data Analyst for the U.S. Navy Very proficient computer skills. Experienced with Microsoft Word, Excel, Access, and Power Point, Outlook, Internet, and MS Project, SQL, hardware and software installations Certifications Earned Technical Certificate for IT Customer Support Specialist from Florida State College of Jacksonville. Skills Computers, Sql, Customer Support, Database, Networking, Oracle, Pl/sql, Project Management, Software Configuration, Aviation, Web Based, Technical Support, Data Entry, Documenting, Quality Assurance, Subject Matter Expert, Testing, Training, Analyst, Aircraft Maintenance, Saas, Crystal Reports, Excel, Linux/unix, Microsoft Project, Microsoft Word, Ms Project, Outlook, Python, Remedy, Scanning, Unix, Word, Enterprise Resource Planning. | AVIATION |
504 | BRANCH MANAGER Summary More than 5 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Ability to work in partnership, with leaders and different partners within the company. Bilingual Professional, able to speak Spanish and English fluently. Ability to train, motivate, and supervise customer sales & service employees. Ability to multitask within fast paced environments Capable of administrating high budgets while producing profits and raising company standards. Synopsis of Achievements Increased traffic and customer retention by 10%. Developed great working relationships with co-workers and peers, which resulted in great team engagement and success. Proactive planning led to notable increase in drive and efficacy in my team. Consistently recognize as Top performer in the top 10% of company. Utilized the tools provided to audit customer satisfaction and raise standards. Exceeded expectations and raised the bar as a Manager of Retro Fitness by administrating to company standards and implementing improved techniques. Accomplishments Achievements Alpha Phi Sigma, Rutgers School of Criminal Justice Dean's List, Rutgers Newark Experience Branch Manager , 01/2015 Company Name － City , State Work closely in partnership with Owners of the business in coaching peer leaders in the customer experience in serving as the face of company in the community •Market and promote the gym center to increase the number of members • Oversee the recruitment, training, and monitoring of staff, including disciplinary action when needed • Financial management: track all income and expenditures, balance safe, set goals for each month, refer delinquent accounts, and create monthly reports, worked as accounts payable and receiver. • Respond to and resolve complaints and incidents • Reinforce club policies, including all cancellations/revocations of memberships, acting as the final decision-maker in all member service problems that may arise Skills Used Lead with ethics, integrity and embrace diversity and inclusion. Possessed in-depth knowledge about products and systems, model behavior, coach the team to success, and use initiative and good judgment to manage the store's budget and lead the store to achieve projected results. Success including hiring, coaching, training, and developing all store team members to achieve consistently high performance objectives. Follow all polices as determined by the board of directors. Prepare documentation and reports on routine customer correspondence for future reference purpose. Manager , 01/2014 to 01/2015 Company Name － City , State Increased traffic and customer retention by 10%. Developed great working relationships with co-workers and peers, which resulted in great team engagement and success. Proactive planning led to notable increase in drive and efficacy in my team. Consistently recognize as Top performer in the top 10% of company. Utilized the tools provided to audit customer satisfaction and raise standards. Exceeded expectations and raised the bar as a Manager of Retro Fitness by administrating to company standards and implementing improved techniques. Recruited and interviewed qualified candidates for open positions, placed qualified candidates on assignment. Held full responsibility for accounting, finance, and budget operations. Created promotional materials to advertise organization and promote growth. Maintained personal rapport and win-win relationships with vendors, members, and customers. Skills Used Implementing change effectively. Strong People Management skills. Excellent mentoring and motivational skills. Extensive product knowledge. Financially and commercially aware. Customer Service Specialist , 05/2012 to 12/2013 Company Name － City , State Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. Serve as liaison between customer support team, management and customer to improve customer service and business productivity. Assisted the Duty Manager in maintaining the gym: Checking inventory, counting register, administering payments from members Solicited and received feedback to improve the efficiency of services Assist in training peers on improving customer support service. Provided child-sitting service to customers Education Bachelor of Science : Criminal Justice, Anthropology , 2014 The State University of New Jersey － City , State , United States GPA: 3.60/4.00 Affiliations Cumme Laude Achievements Alpha Phi Sigma Rutgers School of Criminal Justice Dean's List Languages Bilingual Professional able to speak Spanish and English fluently. Conversational Portuguese Skills Accounts Payable, Audit, Budget, Budgets, Coaching, Correspondence, Delinquent Accounts, Diversity And Inclusion, Documentation, Financial Management, Human Resources, Increase, Maintenance, Payroll, Proactive, Problem-solving, Recruitment, Sales, Sales Staff, Satisfaction, Self Motivated, Trouble-shooting, Customer Service, Customer Support, Front Desk, Inventory, Liaison, Payments, Receptionist, Retail Sales, Training, Account Maintenance, | FITNESS |
505 | FACILITIES DESIGN AND CONSTRUCTION PROJECT MANAGER Summary Having worked as the Construction Project Manager for diverse healthcare construction projects with budgets over $20 million, I am confident that I would make a valuable addition to your team. I have proven success delivering projects that stay within scheduled time frames and budget constraints. In addition to my professional experience, I bring with me extensive education, including Project Management Professional (PMP) Certification which further supports my business development.
As a Facilities Design and Construction Project Manager for Scripps Health, I am in charge of all phases of the design and construction process for construction or refurbishment projects. While my on-the-job experience has afforded me a well-rounded skill set, including strengths in planning and negotiation, I also excel at meeting project milestones. Highlights Facilities Management and Development Project Management / Leadership Healthcare Construction, Design and Build OSHPD / Agency Experience Design Process & Construction Project Initiating through Closing Develop and Control Project Budget Develop and Manage Schedules Local Entitlement and Permitting Processes Project Reporting / Status Accomplishments Successfully led 45,420 sq. ft.
Radiation Therapy project. Managed $35.7M project with a $21.2M
construction budget. Directed $11.8M project for 29,000
sq. ft. MSK facility. Oversaw 40,000 sq. ft. and $7.8M
Carlsbad project. Spearheaded $7.1M project for SCIM
Phase III. Experience 08/2005 to Current Facilities Design and Construction Project Manager Company Name － City , State Leadership for all phases (planning, scheduling and managing) of the design and construction process for new construction or refurbishment projects (hospital / medical office buildings). Managed and coordinated the planning, budgeting, scheduling, design, bidding, construction furnishings and relocation requirements of new construction and renovation projects. Selected projects include: Successfully led 45,420 sq. ft. Radiation Therapy project; managed a $35.7M project budget with $21.2M in construction costs. Directed $11.8M project for 29,000 sq. ft. MSK facility, construction cost of $5.7M. Managed 40,000 sq. ft. and $7.8M Carlsbad project, construction cost of $4.5M. Spearheaded $7.1M project for SCIM Phase II, construction cost of $4.5M. Secure management support for project scope, budgets, and goals. Define project parameters in terms of time, money, physical objectives, and external constraints. Establish scope, budget and schedule, and maintain such commitments through project initiation, design, construction, and closeout processes. Understand federal, state and local laws and regulations as it relates to planning health facility projects, including compliance with local entitlement and permitting processes. Evaluate and provide guidance during all planning stages of medical facilities including construction, equipment, furniture, comparisons, options, and respond to procurement agreements and standards. Negotiate fees and business decisions for contracts with professional contractors. Review and approve consultant and contractor invoices, and approve change orders to contracts. Perform construction administration and walk-throughs to create punch lists, paying attention to contract specifications to ensure compliance. Make certain Facilities Services goals for client services are continuously met through the design and construction process. Interfaced with property management services relating to Scripps leased space, including coordinated with internal real estate department and managed relationships with landlords. Ensure projects are completed in compliance with Scripps Health standards for quality/functionality and applicable regulatory requirements. 11/2003 to 08/2008 Facilities Project Manager Company Name － City , State Delivered strategic direction, coordination and project management services for facility construction and tenant improvement (TI) projects. Selected projects include: Sharp Coronado Emergency department remodel, Sharp Chula Vista Catheterization Lab, Fluoroscopy equipment replacement, Angiography suite, Psychiatric wing remodel, infrastructure projects and tenant improvement projects over $15 M in costs. Communicated and prepared documentation for compliance with state regulatory projects. Identified modifications and space requirements to accommodate future or proposed operational requirements of buildings. Inspected buildings and advised on the feasibility of renovation or substantial alterations to the existing condition, layout, structure and systems to accommodate the proposed changes. Produced concept and approvals, planning and project development to fulfill designated function and provide cost estimates for required expenditures. Analyzed schematic and final designs for proposed alterations of existing and new construction and their associated construction costs. Reviewed buildings for code compliance and made recommendations, program plans, and cost estimates and schedules to bring the facilities into compliance. Provided requests for proposal, project work scopes and schedules, professional service contracts, amendments and construction change orders. Education MBA University of Phoeniz － City , State Bachelor of Science : Design Science Arizona State University － City , State Certifications Project Management Professional (PMP) PMI, 2013 Project Management Certificate – UC SAN DIEGO EXTENSION, 2012 Skills Accomplished and driven project manager delivering managerial oversight to a construction project or series of construction projects. Proven track record leading overall direction, administration, completion, and financial outcome of projects, with expertise in healthcare construction. Proficient managing large project teams including stakeholders, architectural and engineering teams, general contractors, and contracted consultants. Skillful in developing project scope, budget and schedule, to establish operational priorities and maintain strong relationships. | CONSTRUCTION |
506 | CONSULTANT Executive Profile Over 5 years experience in the marijuana industry. Managing and assisting in building up a marijuana business to a multi million dollar, multi company operation. Solid management experience and strong knowledge in operations of Dispensary (Retail), OPC (Grow), and MIP (Manufacturing). CO State industry (Key badge) since 8/2011 (M03625) Skill Highlights Personal and professional integrity Extensive knowledge of marijuana Staff management and HR experience strains, marijuana products Staff training and development Extensive knowledge of extracting and experience concentrates (especially Co2 Payroll experience extracting) Operations management experience Experience operating Co2 extraction (Dispensary, Grow, MIP) equipment Compliance, licensing knowledge and METRC and MJFreeway experience all experience facilities, (Dispensary, Grow, MIP) Marketing skills and experience Quickbooks and Excel experience Core Accomplishments Options Medical Center and Boulder Organic Food Group Pam Michon 720 308 5282 Bookkeeper/ CFO: Options Medical Center and Boulder Organic Food Group Dave Charnick 720 985 3176 Professional Industry Consultant Tyrone Krantz 720 216 4714 Territory Manager: Hemp Temp. Professional Experience Consultant Feb 2015 to Current Company Name － City , State Independent industry operations consultant with private groups. General Manager Apr 2014 to Jan 2015 Company Name － City , State Managing operations for (MIP) manufacturing, production, grow Hiring, scheduling, training employees Processing company payroll Assisting in setting up new (high end) Co2 extraction equipment Operating, maintaining Co2 extraction equipment Tracking and entering inventory in METRC Collecting, processing, delivering test samples to lab Wholesale orders and transfers of product to other facilities. Manager Jul 2010 to Apr 2014 Company Name － City , State Managing fast paced medical/recreational dispensary Hiring, scheduling, training employees Tracking inventory in MJFreeway and METRC, running audits Inspecting and pricing products Processing wholesale orders METRC entry for transfers, wholesales, daily sales, packaging Balancing cash drawers Advertising campaigns for marketing products and sales, social media. Owner/ Holistic Healer Jan 2001 to Jun 2010 Company Name － City , State Managing private practice working with patients one on one in a therapeutic environment using various modalities for pain management and healing. Education Bachelor of Science , Nursing University of North Carolina － City , State Nursing Associate of Science , Paramedicine) Paramedic/EMT Gaston Technical College － City , State Paramedicine) Paramedic/EMT Skills Advertising, consultant, training employees, Staff training, fast, Hiring, HR, Inspecting, inventory, Managing, marketing, Excel, Operations management, packaging, pain management, Payroll, pricing, Quickbooks, sales, scheduling, Staff management | CONSULTANT |
507 | ENGINEERING MANAGER Professional Summary Experienced product development Engineer and manager able to collaborate with cross functional team as well as customers and sales to bring brand new offerings to new markets. Skilled at managing cross functional team for continuous improvements and meeting project deadlines. Offering 6 years of experience in the field. Skills Microsoft Office Microsoft Project Product development Quality Research Six Sigma Green Belt Solid Works Visio Prioritization Personnel management Critical thinking skills Team management Analyst, Visio Agency Consulting Cost analysis Critical thinking Designing Dialysis Direction Develop drug Functional IIa ISO Leadership Market and development Microsoft Office Microsoft Project Personnel management Design process Product development Product management Quality Researching Research Sales Six Sigma Solid Works Team management Validation Work History Engineering Manager , 03/2018 to Current City , State Create and maintain Technical Files per MDR requirements as well as attaining 510k on legacy products. Assess testing gaps of legacy products and design creep. Experienced in working with multiple departments. Experienced in training and leading engineers in order to investigate field complaints, Gap analysis and building Technical files/DHF. Experienced in leading team of engineers to lead all aspects of design process, including regulatory needs per market and development per design control. Tasked to create test plan and analysis of existing Class I, II and III products and Testing per latest applicable requirements. Trained team in conducting project related cost analysis, test gap analysis and researching ISO/EN ISO/ASTM requirements. Leading companywide EU MDR product transfer and testing on Infusion products, Dialysis products and standalone products. Provided technical direction on MDR and 510k related projects and initiatives to other engineers and technicians. Project Engineer II , 03/2017 to 03/2018 Company Name – City , State Working with product management, Clinical Analyst, sales, and regulatory to determine optimal design inputs for new products. Completed design transfer and attained 510k on Class IIb device in under year. Lead cross functional team including consulting agency in order to Develop drug device combination product and research optimal process using DOE in order for mass production. Leading all aspects of design control from designing on solid works to process validations and V&V Testing. Analyzing and resolving field failures through investigation and testing. Experienced in working with international regulatory teams in providing information for foreign registration. Responsible for gap analysis and test planning in order to create and meet deadline for projects. Experienced with reviewing and approving validation activities as well as provide support to staff to achieve project milestones. Experienced working with cross functional teams to complete projects and tasks. Engineer I , 06/2013 to 03/2017 Company Name – City , State Worked to bring Drug Device Combination product to mass production. Completed new Class IIa product and completed project in 10 months. Completing CAPAs and resolving field failures by research and testing. Developed new testing methods and designed tooling for new testing. Experienced in using Injection Molding Machine to Create and Test Prototypes. Found cheaper and more responsible vendor for MRI related testing. Education Bachelor of Science : Mechanical Engineering , 05/2013 Temple University - City , State Certifications
Management Leadership Certification and Six Sigma Greenbelt certification Work History Engineering Manager , 03/2018 to Current City , State Create and maintain Technical Files per MDR requirements as well as attaining 510k on legacy products. Assess testing gaps of legacy products and design creep. Experienced in working with multiple departments. Experienced in training and leading engineers in order to investigate field complaints, Gap analysis and building Technical files/DHF. Experienced in leading team of engineers to lead all aspects of design process, including regulatory needs per market and development per design control. Tasked to create test plan and analysis of existing Class I, II and III products and Testing per latest applicable requirements. Trained team in conducting project related cost analysis, test gap analysis and researching ISO/EN ISO/ASTM requirements. Leading companywide EU MDR product transfer and testing on Infusion products, Dialysis products and standalone products. Provided technical direction on MDR and 510k related projects and initiatives to other engineers and technicians. Project Engineer II , 03/2017 to 03/2018 Company Name – City , State Working with product management, Clinical Analyst, sales, and regulatory to determine optimal design inputs for new products. Completed design transfer and attained 510k on Class IIb device in under year. Lead cross functional team including consulting agency in order to Develop drug device combination product and research optimal process using DOE in order for mass production. Leading all aspects of design control from designing on solid works to process validations and V&V Testing. Analyzing and resolving field failures through investigation and testing. Experienced in working with international regulatory teams in providing information for foreign registration. Responsible for gap analysis and test planning in order to create and meet deadline for projects. Experienced with reviewing and approving validation activities as well as provide support to staff to achieve project milestones. Experienced working with cross functional teams to complete projects and tasks. Engineer I , 06/2013 to 03/2017 Company Name – City , State Worked to bring Drug Device Combination product to mass production. Completed new Class IIa product and completed project in 10 months. Completing CAPAs and resolving field failures by research and testing. Developed new testing methods and designed tooling for new testing. Experienced in using Injection Molding Machine to Create and Test Prototypes. Found cheaper and more responsible vendor for MRI related testing. Skills Microsoft Office Microsoft Project Product development Quality Research Six Sigma Green Belt Solid Works Visio Prioritization Personnel management Critical thinking skills Team management, Analyst, agency, consulting, cost analysis, Critical thinking, Designing, Dialysis, direction, Develop drug, functional, IIa, ISO, Leadership, market and development, Microsoft Office, Microsoft Project, Personnel management, design process, Product development, product management, Quality, researching, Research, sales, Six Sigma, Solid Works, Team management, validation, Visio | ENGINEERING |
508 | BISTRO CHEF Career Overview A result-oriented client's service professional with over 28 Years of experience in client relations. Encompasses the ability to establish and build positive relationships with clients and all level of coworker, or management building strong relations through effective communications. Core Strengths Customer and Client relations Bookkeeping and Accounting Inventory control Scheduling of Personnel Problem solving Strategic Planning Strong oral Communications Accomplishments Certified to go above and beyond, and providing quality and outstanding customer service. Customer recognition for outstanding and consistent customer support. Selected to learn new computer programs, and then train others. Work Experience Bistro Chef 01/2014 to Current Company Name City , State Responsibilities include taking customer orders, addressing customer inquires, opening and closing of establishment, preparing food, inventory control, problem solving, and cash register operation. Customer Service Rep 01/2011 to 01/2013 Company Name City , State Responded to customer inquiries at a fast pace call center. Maintained records, processing payments to include set up of payment arrangements. Assisted customers by explaining detailed billing formats, and troubleshooting customer's equipment. Reported outages in affected areas and re-laid information to customers. Kitchen Manager 01/2010 to 01/2011 Company Name City , State Responsible for customer orders as well as customer inquiries, opening and closing of establishment, Maintaining records and placing inventory orders. Food handling, preparation, safety and storage. Filling Online, fax orders, and processing of promotional complementary orders. DSP 01/2009 to 01/2010 Company Name City , State Responsible for working with Mentally and Physically disabled people, in a home based setting. Duties are as follows: Assisting individuals with their daily needs, administering of medications, maintaining staff logs, and reports, scheduling Dr. appointments for patient care, and safeguarded consumers well-being. Store Manager 01/2008 to 01/2009 Company Name City , State Daily procedures included opening and closing of establishment. Preparing reports for corporate HQ, updated and maintained file records, ordered supplies, handled customers phone inquiries in a timely manner. Processed loans through verifying customers credit report with the utmost regard to their privacy. This included placing calls to payroll and H.R. departments to verify employment, bankruptcy reports, and bank account information. To include accountable for large sums of monies, blank checks, handled armored car pick-ups, and deposited funds into bank accounts. Internal Auditor 01/2004 to 01/2008 Company Name City , State Maintained and updated records on a daily basis, recalculated figures and insured that formulas were entered correctly. Audited all Electronic Activity entered by Pre-Bill, URT and Start Up department inputted into the (RBMS) Retail Business Management System for management verification. Customer Service Representative 01/2000 to 01/2002 Company Name City , State Assisting customer inquiries in fast pace environment. Maintained records by entering or tracing orders in progress. Assisted customers with extensive product knowledge, Handled shipping and receiving orders. Conducted training of newly hired employees, operating of register for customer checkout, conducted inventory control which included pulling and processing of orders, pricing of items, and stocking the store shelves. Specialist/Customer Service Representative 01/1997 to 01/2000 Company Name City , State Professionally assisted all client inquiries at a fast pace call center. Maintained records, entered and traced orders in progress, assisted technicians with T1 and T3 equipment problems. Explained details to customers on existing orders. Conducted training for newly hired personnel. Tracked nationwide outages and re-laid information to clients, technicians, and management. Assistant Manager 01/1993 to 01/1996 Company Name City , State Responsible for customer and employee relations. Opening and closing of establishment, preparing food, hiring and firing of personnel, bookkeeping and accounting, inventory control, scheduling of personnel, problem solving and accountability of finances. Counter Manager for Ulima 2 Cosmetics. 01/1992 to 01/1993 Company Name City , State Answered customer questions and concerns, advised clientele of products with extensive product knowledge. Solved problems, maintained record of customer's product orders, handled inventory control, and register operations. Educational Background Diploma : Cosmetology, Photography 1990 SZ Delfter Str. City , State , Germany Diploma : Biology, Mythology, Computer Science 1987 SZ Hermannsburg City , State , Germany High School Diploma 1986 SZ Hermannsburg City , State , Germany Associate of Arts : Arts, Archeology KCTCS City , State , United States of America Skills Computer experience include: Windows NT, Windows 95, Vista, Windows 7, Windows 8, Microsoft Office, Microsoft Word, Excel, Word Perfect, Power Point, Outlook 2013, Android, RBMS, AS400, SMS800. | CHEF |
509 | HR CLERK Summary I am an ethical, team oriented and policy driven individual with experience in AP/AR, Human Resource Administration, Auditing, Documentation experience, Property Management (96 Units) and a vast number of computer skills. Highlights Accounts receivable professional Expert in customer relations Proficient in SAP Strong communication skills ERP (Enterprise Resource Planning) software Strong organizational skills Large cash/check deposits expert Customer service expert Invoice processing Telecommunication skills Active listening skills Energetic work attitude Courteous demeanor Accomplishments Research Investigated and analyzed client complaints to identify and resolve issues. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Scheduling Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Multiple awards for performance. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Research Conducted research which led to the development of Resident Retention ]. Experience HR Clerk 04/2015 to 06/2015 Company Name City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.(backup).Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. Accounts Payable Clerk 02/2014 to 03/2014 Company Name City , State Receive and verify invoices and requirements and match purchase orders to invoice Prepare batches of invoices for data entry by matching invoices to correct vendor number Responsible for management of the weekly check mailings In charge of maintaining updated vendor files and file numbers Daily task includes the management of a customer service line (payment status, missing invoice, etc.) In charge of getting necessary documentation of Auditing Department. Accounts Payable Clerk 12/2013 to 02/2014 Company Name City , State Auditing of several months of Sprint bills to check for discrepancy in Plan rates. Preformed calculations, collected bills, analyzed charges and complete variances in Excel Spreadsheets. Completed and developed a procedure for the Auditing of Sprint Bills. AP/AR Clerk 07/2013 to 11/2013 Company Name City , State Executed accounts receivable reporting enhancements and reconciliation procedures.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Deposited third party checks, as well as monthly reserve transfers.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems. Accounts Receivable Accounts Receivable Specialist III 08/2000 to 06/2011 Company Name City , State Posted overhead invoices to appropriate general ledger accounts. Researched and resolved accounts payable discrepancies through invoice adjustments Coded and entered at least [50] invoices each day. Effectively managed a high-volume of inbound and outbound customer calls. Recognized for having no late fees or shut in's on company utilities Setup a Credit Card Process to ensure on time payment of utilities Assisted with New Vendor Setup Recipient of multiple positive reviews acknowledging dedication to excellent customer service Posted Cash and Completed Journal Entries Preform Debit and Credit Memo's Successfully implemented a scanning program to help with sox compliance. Apartment Manager/Leasing 08/1999 to 12/2000 Company Name City , State Tipton Management- Pine Lake Village Apartments Leased, Managed and Maintained 96% Occupancy Paid Bills by allocated Budget Completed move-ins and Move outs Got Painting and Sign bids (property rehab) Serve Evictions and filed Evictions Sent Letters out for Renewals and offered incentives for Renewals. Education BSBA : Human Resource Management 2011 CTU Online City , State , USA GPA: GPA: 3.95 Study Business Management with a emphasis on Human Resource Management. While enrolled I maintained a 3.95 G.P.A. and was also a school mentor to at risk students. Skills Accounts Payable Accounts Receivable Customer Service Microsoft Suite SAP Solomon Knowledge of Quickbooks | HR |
510 | THERMAL ENGINEERING INTERN Summary Graduating Ph.D. candidate with a research focus on developing large-scale computational models using statistics and machine learning approach. Interested in a career as a computational scientist or quantitative software developer. Accomplishments FEM Analysis of 1-D Aluminum Bar with Sinusoidal Body Force Conducted meshing and force analysis on MATLAB. Correlated the results with ABAQUS. FEM Heat Transfer Analysis of 2-D Plate with Hole with Thermal Load and Boundary Conditions Conducted meshing and force analysis on MATLAB. Correlated the results with ABAQUS Finite Element Analysis of 2D beam with Central Hole Conducted meshing and force analysis on MATLAB. Correlated the results with ABAQUS On the Anthropomorphic Control of Redundant Robot Arms Focused on the design and control of robotic devices that will help and collaborate with humans in every-day life. Defined anthropomorphism in robot motion and controlling a robot in an anthropomorphic way. Design and Development of a Two-Wheeled Autonomous Parallel Parking Robot Designed a two-wheeled robot that is coded to run autonomously with the ability to parallel park using Solidworks. The IR sensor and MCU were used to simulate the "eyes" and the "brain" of the driver. Tested in a simple built course to simulate a scenario in which there is an open space for the robot to park inside. Reusable Delta II Launch Vehicle Conducted design feasibility and alternatives analysis of a completely reusable Delta-II rocket. Analyzed a variety of different re-entry technologies and engines to accomplish this task. The business sense of the final designs was analyzed along with the near-term feasibility. Senior Design Project: High Speed Human Powered Vehicle Designed a high performance human powered vehicle using Solidworks. Provided the framework technology to help increase the effectiveness of the common bicycle to the point of being more competitive with other forms of ground transportation. Metalworking Practice Learned the operation of various types of manufacturing machines, including computer numerical control CNC) lathe, milling machine, drilling machine, grinding machine. Programmed the CNC machine using G code to machine and fabricate some mechanical parts. Experienced welding, casting, forging, heat treatment, and automotive engine disassembly Electrical Engineering Practice Learned soldering electronic components on circuit boards. Made a radio and a speaker PUBLICATIONS 1. Wang, Y., Artemiadis, P., "Closed-Form Inverse Kinematic Solution for Anthropomorphic Motion in Redundant Robot Arms," 2013 Advances in Robotics & Automation. 2. Wang, Y.,Mignolet, M., "Reduced Order Modeling for the Dynamic Response Prediction and Design of a Part of a Complex Structure," IMAC-XXXIV Conference & Exposition on Structural Dynamics. Experience 01/2013 to Current Company Name City , State Research and development of linear and nonlinear models for hypersonic vehicles that takes into account full. aero/structural/thermal couplings, and predicts fatigue life/damage & health monitoring for specific mission. profiles. Thermal Engineering Intern 07/2011 to 08/2011 Company Name City Hands-on training at large-scale industrial plants. Learned about designing and manufacturing of large power generating equipment, including axial compressor, energy recovery turbo-expander, centrifugal compressor, centrifugal blower, large fan, steam turbine, etc. Studied management mode of enterprise, production and marketing process. AFRL-University Collaborative Center in Structure Sciences Cooperated with the Air Force Center focusing on the development of affordable and reusable hypersonic vehicles. Varied research tasks throughout including: developing methodologies to efficiently predict dy- namic response of a "representative" panel with nonlinear geometric deformations; modifying structural and thermal models to reflect: (i) the multidisciplinary interactions (ii) the evolution of material properties (iii) the occurrence and evolution of material nonlinearity. Researcher 01/2011 to 01/2013 City , State Worked alongside ASU faculty in the research and design of assistive robotic devices which needed efficient. control strategies. Varied research tasks throughout including: fabricating an infrared position sensor suit,. machining mounting plates for a position sensor camera, and MATLAB utilization for data and signal. processing. Teacher's Assistant Company Name City , State Assisted instructor in running experimentation laboratory for Internal Combustion Engine (ICE) course. Oversaw over 90 students and compiled each lab document along with lesson planning and teaching. Hands. on experience with assembling, disassembling and testing ICEs. Education Doctor of Philosophy : Mechanical Engineering Dec 2016 Arizona State University City , State GPA: GPA: 3.9/4.0 Mechanical Engineering GPA: 3.9/4.0 Master of Science : Mechanical Engineering December 2013 Arizona State University City , State GPA: GPA: 4.0/4.0 Mechanical Engineering GPA: 4.0/4.0 Skills Air Force, ANSYS, approach, C, CAD, decision-making, designing, experimentation, Experiments, features, FORTRAN, instructor, lesson planning, machining, marketing, Materials, MATLAB, Mechanical Design, Microsoft Office, Modeling, NASTRAN, enterprise, OS, optimization, PATRAN, camera, physics, predict, Process Control, Research, research and design, robotic, Solidworks, Statistical Process Control, teaching | ENGINEERING |
511 | TUTORING CONSULTANT Executive Profile Motivated, enthusiastic educational leader with 15+ years' experience fostering a cohesive student learning atmosphere conducive to learning. My core qualifications include being a licensed reading specialist in multiple states, strong classroom management, public speaking skills, CPR Certified and F.E.M.A. certified for emergency management situations. Skill Highlights Leadership/communication skills Self-motivated CPR Certified Classroom management Crisis management Patient Core Accomplishments Helped my low functioning readers move from Pre-K level reading to 5th and 6th grade reading levels. Facilitated small reading and writing groups, and phonics groups for grades 6 through 12 . Managed classes of up to 45. Chaperoned multiple field trips and after-school activities. Designed weekly lesson plans focused on age and level-appropriate material. Designed curriculum based upon student needs. Helped my students reach their IEP goals. Professional Experience Tutoring Consultant August 2014 to Current Company Name － City , State Experience working special needs students. Promoted language development skills through reading and storytelling. Applied the positive reinforcement method to redirect negative behaviors. Encouraged students to be understanding of and helpful to others. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. English/Social Studies September 2013 to Current Company Name － City , State Developed and implemented daily and unit lesson plans for 6th grade English Developed, administered and corrected tests and quizzes in a timely manner. Conducted group and one-on-one reading and writing activities Developed excellent rapport with students Fostered a classroom environment, conducive to learning and promoting excellent student engagement Participated in parent and faculty conferences Designed lesson plans focused on needs and grade level Instructor for the Voyager Learning Program. Implemented PBIS programs to encourage student participation. Supported students in developing strategies for individual needs and classroom group dynamics. Communicated effectively with educators from various grade levels. Physically and verbally interacted with students throughout the day to keep them engaged. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Encouraged students to be understanding of and helpful to others. Conducted small group and individual classroom activities based on differentiated learning needs. Communicated with parents throughout the school year. Created a team meeting format to allow parents the opportunity to meet with all of their child's teachers together. Social Studies Teacher June 2007 to June 2013 Company Name － City , State Provided state mandated curriculum and created the school's curriculum for 10th grade World History as well as Advanced Placement World History. Developed and implemented daily and unit lesson plans for 10th grade Global History. Provided Regents study habits and skills after-school and on Saturdays Created inter-disciplinary portfolio projects that were and based on a teacher selected theme. Reinforced skills needed to be successful Administered testing, tracked and analyzed class performance. Conducted group and one-on-one reading and writing activities. Implemented the Workshop Model Familiar with the Danielson Framework. Used the Understanding by Design model, to create unit plans and lesson plans. Implemented AVID strategies such as Cornell Notes and binder organization. Turn-keyed AVID Training to the school staff during professional development Participated in parent and faculty conferences. Established and enforced rules for behavior and procedures for maintaining order among multiple classes of 34 students. English Language Arts Teacher/Social Studies Teacher June 2002 to June 2007 Company Name － City , State Provided state mandated curriculum Maintained student progress. Maintained student portfolios Reinforced skills needed to be successful. Developed and implemented daily and unit lesson plans for 6th and 7th grade English. Developed, administered and corrected tests and quizzes in a timely manner. Conducted group and one-on-one reading and writing activities. Developed excellent rapport with students. Fostered a classroom environment, conducive to learning and promoting excellent student engagement. Participated in parent and faculty conferences Implemented the America's Choice Readers and Writers Workshop. Designed lesson plans focused on needs and grade level. Coordinated after school tutoring hours, with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among multiple classes of 34 students. Physically and verbally interacted with students throughout the day to keep them engaged. Encouraged students to be understanding of and helpful to others. Prevention Specialist June 2000 to June 2002 Company Name － City , State Provided state and federally mandated classroom presentations. Performed student background reviews to develop tailored lessons based on student needs. Designed lesson plans focused on age and level-appropriate material Worked with students in discussion groups. Worked with students, in group and individual counseling sessions. Organized school-wide activities including bake sales. Worked closely with school administration. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Alumni Peer Helper January 1997 to June 2000 Company Name － City , State Worked closely with department Assistant Principals. Assisted the Prevention and Intervention Specialists. Worked with individual students in counseling sessions. Worked with students in discussion groups Community activities, such as bake sales. Education Master of Science : School and District Administration , 2010 Touro College － City , State , United States School and District Administration Master of Science : Literacy , 2005 Touro College － City , State , United States Literacy Coursework in Education Bachelor of Arts : Political Science , 2000 St. Francis College － City , State , United States Political Science Coursework in Psychology Coursework in Education Coursework in History Member Phi Alpha Theta Member Pi Sigma Alpha Member St. Thomas Moore Pre-Law Society Professional Affiliations Member National Educators Association Member of the American Psychological Association Member of the American Irish Teachers Association Member of the Emerald Society NYC Department of Education Member of the Irish History and Cultural Studies Committee Member of the Committee for Social and Economic Justice Community Leadership Positions F.I.T. Team (Data Inquiry Team) Brinkley Middle School, 2014-2016 Positive Behavior Intervention Support Team Coordinator, Brinkley Middle School 2014-2016 School Leadership Team, Brinkley Middle School, 2014-2016 Ask For More Arts Team Member, Brinkley Middle School, 2013-2016 Voyager Language Interventionist, Brinkley Middle School, 2013-2015 Volunteer, with the Salvation Army, 1993-2013 Served on the School Based Support Team at Bryant, High School, 1997-2002 Served on the Comprehensive Education Plan Committee, Intermediate School 141, 2002-2007 Coordinator for Big Brothers/ Big Sisters, Intermediate School 141, 2003-2007 Served on the Data Analysis Committee, Intermediate School 141, 2006-2007 Served on the Academic Intervention Services Committee, Intermediate School 141, 2006-2007 School Leadership Team, Academy of Finance and Enterprise, 2007-2013 Data Analysis Committee, Academy of Finance and Enterprise, 2007-2013 Data Coach for the Social Studies Department, Academy of Finance and Enterprise, 2007-2013 AVID Site Coordinator, Academy of Finance and Enterprise, 2009-2013 Department Chair for the Social Studies Department, Academy of Finance and Enterprise, 2007-2009 Department Chair for the Social Studies Department, Academy of Finance and Enterprise, 2010-2012 Building Response Team Member, Academy of Finance and Enterprise, 2011-2013 School Safety Member, Queens Campus High Schools, 2011-2012 Comprehensive Education Plan Committee, Academy of Finance and Enterprise, 2007-2013 Principals Cabinet, Academy of Finance and Enterprise, 2011-2012 Senior Adviser, Academy of Finance and Enterprise, 2009-2012 Coordinator of School Activities (COSA), Academy of Finance and Enterprise, 2009-2012 After-school and Saturday School Regents and Advanced Placement preparation, Academy of Finance and Enterprise, 2007-2013 Skills Enthusiastic people person. Goal Oriented. Self-motivated. Team Player. Additional Information N.Y.S. Permanent License for Social Studies 7-12 N.Y.S. Professional License for Literacy Specialist k-12 Mississippi License in Social Studies 7-12 Mississippi License in Literacy K-12 | ARTS |
512 | LIGHT INDUSTRIAL MAINTENANCE / RESIDENTIAL Professional Summary Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Core Qualifications Results-oriented Excel in customer service/sales Territory Sales Experience Client Relations Creative Problem Solving Project Management Proficiency in Microsoft software Computer proficient Quick learner Contract negotiation/review/drafting Experience Light Industrial maintenance / residential May 2014 to Current Company Name － City , State Tested machinery, equipment and parts to identify any defects. Disassembled broken and defective equipment to facilitate repair. Reassembled equipment after completed repairs. Assembled and maintained physical structures using hand and power tools. Operated tools such as hoists and saws. Routinely inspected machinery and equipment to diagnose malfunctions. Used hand tools to replace defective equipment parts. Performed pipe fabrication, installation and fitting according to proper specifications. Inspected pipes and piping systems to assess their quality and condition. Hoisted loads using slings, chains, shackles, hooks, cables and other rigging equipment. Installed and replaced water heaters, drain pipes and water supply lines. Cut and beveled piping using cutting torches, saws and threading machines. Performed emergency on-call work hours during the evening, weekends and some holidays. Installed and inspected new and existing plumbing lines up to 6 inches in diameter. Operator March 2014 to May 2015 Company Name － City , State Simonton windows - vinyl window manufacturing. Job description - raw material handling / cutting raw material / automated two point welding / bending vinyl shapes (trapezoid, octagon, hexagon, eyebrow, half-round) / assembly / automated two point corner cleaner. Extrusion operator January 2013 to January 2014 Company Name － City , State Machine operation and maintenance Weight and quality checks Fork truck certified Raw material handling Finished product handling CSR/Delivery/Warehouse May 2012 to August 2013 Company Name － City , State Job description - Dry Van delivery (IN, Ill) / loading & un-loading / customer service and sales / warehouse stocking. Silicone coater press operation June 2010 to January 2011 Company Name － City , State Job description- Operation of silicon coater press. Microsoft Excel - responsible for weight and dye checks - minor machine press maintenance - Fork truck. Adjusted machine feed and speed if machine malfunctioned. Changed equipment over to new product. Started machine operations by inserting control instructions into control units. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance Worked with managers to implement the company's policies and goals. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems. Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures. Started up and shut down processing equipment. Troubleshooted problems with equipment, devices or products. Account manager/Csr sales November 2009 to May 2010 Company Name － City , State Software experience - Dashboard, EASE, System X, Express Pay,. OMS, Atlas, Easy Scripter, Exchange Plus, Explorer. Sales / residential account manager (southwest area) Retention Customer service / Sales representative January 2006 to November 2008 Company Name － City , State Account manager for $100,000.00 customer base. Excelled in customer service and retention. Production room and shipping, experience in Excel and Corel software Director of Events January 2006 to January 2008 Company Name － City , State and Sales / Outside Sales / Community Relations Working with C.V.B. and Sports Marketing agencies in all locations in accordance with events. Selling of event sponsorships, including cold calling, and appointment. Organization of all event activities, including sponsorship sales, merchandising, promotions, staffing, facility, setup and teardown, bracketing and working events. Scheduling, and determining dates for events. Planned and executed Leasing Agent/Real Estate January 2006 to January 2008 Company Name － City , State Real Estate. Leasing agent / scheduling appointments for potential renters. Determining move in / move out dates, collecting rent. Customer service, general maintenance and upkeep. Vinyl Window Manufacturing January 2002 to January 2006 Company Name － City , State Single hung assembly line / double hung assembly line / main frame assembly line. Air tools, two and four point welders, two and four point edge cleaners. Great teamwork. Forklift warehouse experience. Construction /Team crew lead January 1999 to January 2001 Company Name － City , State Roofing experience. Siding , Framing. Planned and executed residential roofing and siding jobs . Built and disassembled scaffolds, bracing and barricades. Cleaned all construction areas to avoid hazards. Installed and repaired roofs, flashings and surfaces. Removed old roofing materials in an efficient manner. Mentored junior team members, providing guidance on proper techniques and safety. Continually cleaned work areas and equipment. Swept and cleaned roofs to prepare them for the application of new roofing materials. Transported materials, tools and machines to installation sites. Hoisted tar and roofing materials onto roofs. Education High School Diploma : General Studies , 1996 Terre Haute North － City , State , United States Some College courses : Information Technology Ivy Tech － City , State , United States Intro to Microcomputers Microsoft Interests Building custom PC's, softball, electronics, running, sports, carpentry, computer software. Skills assembly, cold calling, community relations, Corel software, customer service, delivery, edge, forklift, frame, framing, information technology, Explorer, Marketing, merchandising, Microcomputers, Microsoft Excel, Excel, Exchange, windows, octagon, Operating System, Outside Sales, press, Real Estate, Selling, Sales, Scheduling, shipping, staffing, System X, teamwork, welding | APPAREL |
513 | ACCOUNTANT Professional Summary To obtain a position in a fast-paced business office environment, demanding a strong organizational, technical, and interpersonal position utilizing my skills and attributes. Attributes Self-motivated and honest; good work ethic Effective working alone or as a cooperative team member Reliable and hard-working; thorough in completing projects Committed to excellent customer service Core Qualifications Intermediate Word Advanced Excel PowerPoint
Intermediate Access Accounts Receivable Accounts Payable QuickBooks Enterprise Outlook Customer Service Experience Accountant January 2011 to November 2015 Company Name － City , State Processed accounts receivables payments received by ACH, Lockbox, Credit Card and Checks. Maintained all banking activity. Documented all loan and other payments to the proper G/L Accounts. Review and maintain all positive pay processing with the bank. Review and processed accounts payables reports. Processed all accounts payables by check, domestic and international wires, ACH, and credit card. Reconcile all bank statements. Maintained all credit card activity for all credit card holders, documented transactions to the proper G/L Accounts. Calculate and process all Sales quarterly commission reports. Review and complete all credit checks and reference checks on new customers. Maintain and file the quarterly reports for the Job Development Credit with the State of South Carolina. Order passports and Visa's for international travel. Accounts Receivable Clerk January 2008 to January 2010 Company Name － City , State Performed data entry. Processed accounts receivable payments. Reconciled delivery driver's cash and checks with daily invoices. Corresponded with customers through email and phone calls on overdue invoices. Sent bi-weekly and monthly statements. Created and maintained monthly inventory depletion and sales reports to suppliers. Balanced and solved problems with customer's accounts. Filed customer and suppliers invoices. Ran daily trial balance. Ran the end of day closing reports. Mortgage Underwriter January 2006 to January 2008 Company Name － City , State Processed new residential mortgage loan submissions. Provided clear and consistent written and verbal communications with customers/clients. Provided a strong analytical aptitude for reviewing credit reports, bank statements, preliminary title reports and appraisals. Corresponded with customers, loan officers, and account managers for information needed. Commercial Auto Underwriter January 2004 to January 2006 Company Name － City , State Processed new business commercial auto applications and issued endorsements. Performed data entry, reviewed applications, loss runs and driving records. Provided clear and consistent written and verbal communications with customers/brokers. Gail L. Lugo Page 2 864-472-7092. Personal Auto Underwriter January 2001 to January 2004 Company Name － City , State Processed new business, renewals and endorsements. Performed data entry, reviewed applications, loss runs and driving records. Processed account receivable premium checks for insurance premiums. Consistently resolved and answered customer concerns and questions by properly and promptly reviewing policies, endorsements and premium payments. Claims Examiner January 1983 to January 2001 Company Name － City , State Trained coworkers on multiple tasks and administrative functions. Reviewed medical records and made decisions regarding disability payments. Performed data entry. Created, designed and maintained various insurance documents which complied with Truth and Lending regulations. Responded to and resolved all customer inquiries via telecommunications and written correspondence. Developed and maintained measures of self-directed team performance which improved workflow. Consistently exceeded company goal of required number of paid claims per hour. Performed journal entries and ledger postings. Reconciled bank statements, budget accounts, and accounts receivable/payable records. Rapidly promoted from Level I to Level III within a one-year period due to excellent work performance. Education Computer Applications Specialist Certificate Program : 2008 Martinez Adult Education, Business Training Center － City , State Skills accounts payables, accounts receivables, Accounts Payable, Accounts Receivable, administrative functions, trial balance, banking, budget, bi, closing, Computer Applications, Credit, clients, Customer Service, data entry, delivery, driving, email, insurance, inventory, ledger, Access, Excel, Outlook, PowerPoint, Word, mortgage loan, Enterprise, policies, QuickBooks, Sales, sales reports, telecommunications, phone, workflow, written | ACCOUNTANT |
514 | PROGRAM DIRECTOR / OFFICE MANAGER Summary Highly personable, tech savvy Professional with 9 plus years of experience in administrative and customer service roles including 5 years of non-profit experience. Demonstrated ability to develop and maintain relationships through dependability and exceptional service leading to increased repeat and referral business and support. Effectively communicates with the Executive & Advisory Board of Directors with the constant ongoing of daily operation. Job responsibilities include facili- tating monthly support group meetings, training volunteers for educational awareness programs within the community, maintaining donor data with use of Sage Fundraising 50 donor software, mailings of thank you letters and fliers to donors, creating marketing materials and social media postings, and maintaining website and calendar updates. Additional qualifications include use of Highlights crosoft Word, Excel, Outlook, PowerPoint, Access, Publisher, Adobe Pro, Operating Systems
Windows XP, Vista and Mac, Skype, Facebook, YouTube, Twitter & LogMeIn Remote. Experience Program Director / Office Manager March 2009 to Current Company Name － City , State Serve as director for a not-for-profit corporation tending to the needs of survivors diag- nosed with all forms of Gynecological cancers & their caregivers. Raising awareness, fundraising, and hosting local lunch and learns and community events. Implemented a program with third year medical students at U of L & U of K called "Sur- vivors Teaching Students." Partnered with the James Graham Cancer Center & Norton Hospital in the design of a new High Risk Screening Clinic for Ovarian Cancer. Facilitate monthly support group meetings to GYN Cancer Survivors and their Cargiv- er's. Handle all of the day to day operations in keeping a Non-Profit Organization healthy and thriving. Maintain donor mailing lists and send out thank you letters and fliers for upcoming events. Maintain website and calendar updates. Create marketing materials and social media postings. Maintain donor data with use of Sage Fundraising 50 donor software and Virtual Termi- nal and Merchant Solutions software. Personal Assistant to Director of Aviation Company Name － City , State Assisted in all day-to-day needs of the Director. Made travel arrangements, organized office space, and hosted meetings for clients to review veneer products. Assisted in the Interior design and implementation of high end Private Jets: Personally designed Oprah Winfrey's & Cirque Du Soleil's RJ, UPS, Fed Ex, Gulfstream and Bom- dardiers corporate company jets. Guest Services Representative Company Name － City , State Flight Attendant Company Name － City , State Collaborated with Customer Care / In-Flight Managers to create strategic plans to en- hance customer satisfaction. Provided employees with tools to maintain and increase service levels to both internal and external customers. Increased employee knowledge by assisting with development and implementation of product-awareness program. Served as In-Flight Training Instructor. Emergency Safety (First Aide, CPR & Automated External Defibrillator) · Emergency Procedures · Crew Resource Management to Line Holding Pilots & Flight Attendants · Security · Serving · Customer Service · Aircraft Specifics · I.O.E. Qualified. Education Bachelor of Arts : Psychology Social Sciences The University of Louisville － City , State Psychology Social Sciences High School Diploma Presentation Academy － City , State Interests Enjoy playing Tennis, Skiing, Flying and Photography. Psi Chi Member: The National Honor So- ciety of Psychology - Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home of the Innocence; Meredith Dunn Day Care Center and Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League of Louisville & Ovarian Awareness of Kentucky Advisory Board member. Skills Adobe, CPR, clients, customer satisfaction, Customer Service, Customer Care, forms, Fundraising, Instructor, Interior design, letters, Mac, Director, marketing materials, meetings, Access, Excel, office, Outlook, PowerPoint, Publisher, Windows XP, Word, Norton, Operating Systems, Profit, QuickBooks, Safety, Sage, strategic plans, Teaching, travel arrangements, Vista, website Additional Information HOBBIES AND VOLUNTEER SERVICES Enjoy playing Tennis, Skiing, Flying and Photography. Psi Chi Member: The National Honor So- ciety of Psychology - Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home of the Innocence; Meredith Dunn Day Care Center and Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League of Louisville & Ovarian Awareness of Kentucky Advisory Board member. | AVIATION |
515 | ELECTRICAL ENGINEER Summary Seasoned Electrical Engineer successful at coordinating diverse projects, improving departmental processes and increasing revenue. Electrical Engineer proficient in power and control engineering. Designs power grids as well as control systems for oil and gas industry. Seasoned Electrical Engineer offering 5 years experience developing HMI controlled equipment for testing and production. Strong project management background. . Highlights Engineering Software: AutoCAD, Eagle, MATlab, Solidworks Standard, Solidworks Enterprise PDM, Solidworks Electrical Microsoft Office 2016: Word, Visio, PowerPoint, Excel, OneNote, Outlook Microsoft Dynamics GP, Team Gantt, Allen Bradley RSLogix Software Computer Language: Microsoft Visual C and C++ Project Management Skills Complex problem solver Project management Operational analysis expert Technical writing Data collection Strong decision maker Analog and digital hardware and firmware design FEA and failure analysis 3D design and simulation software? Experience Electrical Engineer 04/2014 - 02/2016 Company Name City , State Practical application of Electrical Engineering Critical thinking that involves the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems Prepared and studied technical schematics and P&ID drawings and specifications of electrical/electromechanical systems to ensure that installations and operations conform to standards and customer requirements Diverse knowledge of frac pump components and assembly Instrumentation and controls applications Proficient in the design codes and standards of the SAE, NEC, NEMA, IEEE and ANSI Designed custom enclosures, consoles and cable/harnesses per UL and NEMA Standards Designed power DCS systems for frac fleet in compliance with SAE, IEEE, NEMA and ANSI standards and codes Created cable schedule spreadsheets, requirements documents and operations manuals for product/project transparency Created BOM's and routings in Microsoft Dynamics GP for development of manufacturing build orders Implemented NEC guidelines on electrical designs and schematics and created assembly instructions and testing procedures in compliance to HSE and OSHA Standards Managed assembly and field tech personnel during project phases and established reliable and competitive vendor/contractor relationships for project commissioning achieving a margin of 30% savings in company spending Managed Chemical 6 (C6) Unit Project from inception to completion for C&J Energy Services frac fleet and reduced downtime by 40% Managed Hydration Unit Project from inception to completion for C&J Energy Services frac fleet and reduced downtime by 20% Managed Dual Fluid Pumper (DFP) Unit Project from inception to completion for NITRO Drilling Services frac fleet and increased revenue potential by 100% Managed the R&D Frac Pump Testing facility project for the High Pressure and Low Pressure Loop cells from inception to completion for Weir SPM and increased testing efficiency from 40% to 100% Manufacturing Engineer 06/2011 - 04/2014 Company Name City , State Implemented pump test design changes that eliminated downtown by 80% and increase test output efficiency by 86% Implemented pump testing set up and break-down procedures that effectively resulted in a 20% decrease in LTI's (Lost Time Incident) Designed MCC for control of 7500 hp WEG motor and vfd that resulted in a 50% output increase of tested pumps Designed power distribution and control for medium and high voltage motors and vfd's for hydraulic lube circuits: supply and cooling loops Designed power distribution and control for medium and high voltage motors and vfd's for water circuits: supply and cooling loops Designed new tooling for Autofrettage, Pump Assembly and Pump Test that was more ergonomically efficient for operators and mechanics that resulted in a decrease of process bottleneck of 10% Managed frac pump testing facility with essential upgrades to allow company to effectively test 250 pumps per month with no equipment downtime or failure increasing output efficiency to 86% Designed tooling fixtures and had ergonomically efficient equipment installed to LEAN Pump Assembly, Pump Paint and Autofrettage areas averaging a 10% increase in work output for all areas combined Managed the Williston Service Center Frac Pump Testing facility project for the High Pressure Loop cell from inception to completion reducing testing cost by $10k per test per month maintenance Maintenance Mechanic MPE-9 08/2005 - 09/2013 Company Name City , State Troubleshot and repaired mail processing equipment that consisted of vfd's, SLC500 PLC's, Baldor motors, Eaton gearboxes and MCC panels by aid of multi-meter and/or RS Logix software. Performed periodic maintenance tasks on all mail processing equipment. Operated SCADA systems that controlled mail processing equipment. Aviation Electrician Petty Officer 3rd Class 06/1996 - 08/1999 Company Name City , State Aircraft handler duties consisting of taxing, securing and preparing aircraft for launch from aircraft carrier(USS Nimitz CVN-68). Troubleshot and repaired electrical circuit boards, gyros, joysticks, control panel instrumentation for all onboard aircraft consisting of F-18 Hornet, F-16 Tomcat, EA6B Prowler and H60 Helicopter to ensure operational readiness for ship and crew. Navy Pistol Marksmanship Ribbon, Armed Forces Expeditionary Medal, Navy Sea Service Deployment Ribbon, Navy Good Conduct Medal/Ribbon. Broadened Opportunity for Officer Selection and Training (BOOST) Program. Education 2010 University of Texas at Arlington - Electrical Engneering City , State , United States GPA: GPA: 3.0 Coursework in Electro-technology, Thermodynamics and Electronics Complete course load of 129 credits and maintained 1999 Certificate of Completion : Officer Candidate School (BOOST) - Officer Training/College Prep City , State , United States Coursework in Officer duties/management. GPA 3.0 Skills Armed Forces, AutoCAD, C, C++, cable, competitive, Critical thinking, documentation, Electrical Engineering, electrician, hp, logic, manufacturing engineer, MATlab, mechanic, Microsoft Dynamics, Excel, mail, Microsoft Office, Outlook, PowerPoint, Microsoft Visual C, Word, mpe9, multi-meter, Navy, NEC, Enterprise, oil, Paint, PDM, personnel, PLC, power distribution, Project Management, SCADA, schematics, Solidworks, spreadsheets, Time management, Tomcat, upgrades, Visio, SAE, aircraft, OHSA, HSE, IEEE, NEMA, UL, cable harness, MRP, ANSI, oil, gas, flow, calculations, design, procedures | AVIATION |
516 | PROCESS CONSULTANT Professional Summary Experienced operations manager and entrepreneur who built 4.5 million dollar company without start up capital or outside investment. Supremely organized with ability to identify and solve challenges in growth environment, performing at peak when boundaries are in constant state of change. Visionary professional excels at recognition and anticipation, coupling ability to diagnose with skill to execute. Confident negotiator who understands nuances of variables, timing, and leverage in negotiation. Strength Finders: Analytical/Context/Command/Futuristic/Relator Key Skills Negotiations Strategic thinker Team building Driven Advanced problem solving skills Operations analysis Process development and execution Employee training, support, and development Project management Professional Experience Process Consultant January 2014 to Current Company Name － City , State Develop processes that allow company use of business metrics to provide both macro and micro analysis of company performance. Provide structure from which to scale operations, identifying productive and unproductive work activity. Determine then deploy management practices for small and medium sized business to operate with increased financial clarity and operational efficiency. Process requires macro understanding of a given business's primary economic driver. Once identified, modify processes to simplify the execution of that driver. Full conversion to objective business practices, eliminating management decisions made in a vacuum. Objective is often met by defining strict data entry process and schedule, returning data faster and more accurately, then requiring all decision making be originated from the most current information available. Implement and deploy procurement processes to optimize cost savings, ensuring proper leveraging of organizational buying power. Director of Operations January 2012 to January 2014 Company Name － City , State Converted company culture from subjective management driven by opinion to objective management driven by data. Streamlined accounting system to be deployed as management tool, thereby changing organizational behavior to respond to financial goals. Achieved 14% savings in operational costs by applying line item approach to attacking costs, starting from highest cost to lowest. High to low formula proved cost effective as buying power leverage and ROI were optimized. Recognized changing business climate required more nimble communications, researched available solutions, negotiated cost effective pricing, then deployed "cloud" management of company data and IT processes. Authored and deployed best practices for hiring of employee and sub contracted labor resources, exposing corporate strength and weakness points in human resource management. Provided general and accurate understanding of company cash flow needs in a volatile revenue environment. Founder, President and CEO January 2002 to January 2011 Company Name － City , State Founded company which provided corporate housing services to corporate clients and relocating individuals. Managed sales volume growth from $52,000 in 2002 to sustained volume of 2,000,000 in 2004, with company revenues reaching $4,500,000 in fiscal 2011. Managed temp housing procurement for Toyota Motor Manufacturing expansion into Blue Springs, Mississippi. Demand for apartments far exceeded local supply, requiring swift and creative negotiation to inspect and procure all available apartment space in a condensed time period. Through complex acquisition of both apartment and hotel supply all team members were placed on the ground on time and in line with cost budget. Project generated $2.3 million in revenue at targeted gross margin and doubled company apartment inventory. Expanded and managed operations in Cincinnati, OH and Lexington, KY. Provided service to customers in other area markets, including Louisville, KY, Columbus OH, and Dayton, OH. Recognized that gross margins were damaged by ineffective leasing policies, and aggressively adjusted lease procurement practices to decrease leasing costs without compromising sales volume or raising overhead. The results were dramatically improved margins and company profitability. Maintained high margins by proactive management of apartment inventory, strategically matching customer demand to available space. Twice negotiated deals to double company revenue by expanding to out of state markets. Provided daily operational support to out of market employees, directing activities by intelligent use of market performance data. Successfully developed co-branding relationships with vendor partners to supply Vesta customers with no cost products in exchange for market exposure. Recognized in Entrepreneur magazine for fast "no excuses" growth. Consistently sold apartment inventory to industry competitors due to high service standards and effective quality control practices. Developed and managed highly effective employee base with very low rate of attrition. Recognized for providing exceptional employee support by employing a "listen first" approach. Navigated through recession by focusing like a laser beam on key company revenue drivers and primary costs. Company remained cash flow positive by quickly mobilizing in September 2008 to meet fast changing market conditions. Applied high level cost analysis to company, deploying new procurement processes to secure 11% COGS year over year reduction from 2008 to 2009. Surveyed for customer feedback, leading the industry by being first to include high speed Internet and flat screen TVs as standard items in all apartments. The cost was absorbed by increased demand for service. Notable corporate clients: L-3, Proctor and Gamble, Toyota Motor Manufacturing. Education BA : 1987 University of Wisconsin Green Bay － City , State GPA: GPA: 3.47 GPA: 3.47 Languages German (Professional working proficiency) Personality Analyst, idealist, goal setter, personal development, political junkie, CNBC, humor, neat, spontaneous, visual, Apple, forward thinker, bold, confidence, fitness, investments, optimism, cool design, service, travel, humility, curiosity | CONSULTANT |
517 | SHIFT SUPERVISOR Summary Service-oriented Shift Supervisor with 2 1/2 years background in training workers, and maintaining a strong relationship with my workers an customers. Core competencies include leadership, determination and dedication as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Education and Training May 2016 Associate of International Business : International Business/ Politics Monroe Community College － City , State International Business/ Politics June 2013 High School Diploma : International Business/ Politics Kensington High School for the Creative and Performing Arts － City , State International Business/ Politics Experience 12/2014 to 08/2015 Company Name － City , State First-Line Supervisors of Retail Sales Workers
Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Help customers try on or fit merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Clean shelves, counters, and tables. Rent merchandise to customers. 09/2014 to Current Shift Supervisor Company Name － City , State Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public. Instruct employees or provide on-the-job training. Set up employee work schedules. Supervise my team while they're out on the line, helping with the customers. Bake, line cook, cashier, open and close the store, stoke/inventory, cleans, customer services. Examine incoming or outgoing mail to ensure conformance with regulations. Resolve customer complaints regarding sales and service. Oversee regional and local sales managers and their staffs. Listen to and resolve customer complaints regarding services, products, or personnel. Examine merchandise to ensure correct pricing and display, and that it functions as advertised. Examine products purchased for resale or received for storage to determine product condition. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. 02/2014 to 08/2014 Choreographer / Secretary Company Name － City , State Direct rehearsals to instruct dancers in how to use dance steps, and in techniques to achieve desired effects. Read and study story lines and musical scores to determine how to translate ideas and moods into dance movements. Design dances for individual dancers, dance companies, musical theater, opera, fashion shows, film, television productions and special events, and for dancers ranging from beginners to professionals. Choose the music, sound effects, or spoken narrative to accompany a dance. Advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries. Audition performers for one or more dance parts. Coordinate production music with music directors. Direct and stage dance presentations for various forms of entertainment. Develop ideas for creating dances, keeping notes and sketches to record influences. Train, exercise, and attend dance classes to maintain high levels of technical proficiency, physical ability, and physical fitness. Teach students, dancers, and other performers about rhythm and interpretive movement. Assess students' dancing abilities to determine where improvement or change is needed. Seek influences from other art forms such as theater, the visual arts, and architecture. Design sets, lighting, costumes, and other artistic elements of productions, in collaboration with cast members. Experiment with different types of dancers, steps, dances, and placements, testing ideas informally to get feedback from dancers. Record dance movements and their technical aspects, using a technical understanding of the patterns and formations of choreography. Manage dance schools, or assist in their management. Re-stage traditional dances and works in dance companies' repertoires, developing new interpretations. Direct or coordinate the supportive services department of a business, agency, or organization. Plan, administer and control budgets for contracts, equipment and supplies. Monitor the facility to ensure that it remains safe, secure, and well-maintained. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Hire and terminate clerical and administrative personnel. Set goals and deadlines for the department. Set goals and deadlines for the department. Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems. Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations. Acquire, distribute and store supplies. 01/2005 to 12/2008 Assistant Company Name － City , State Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observe and evaluate children's performance, behavior, social development, and physical health. Read books to entire classes or to small groups. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Provide disabled students with assisting devices, supportive technology, and assistance accessing facilities such as restrooms. Assimilate arriving children to the school environment by greeting them, helping them remove utterer, and selecting activities of interest to them. Serve meals and snacks in accordance with nutritional guidelines. Teach proper eating habits and personal hygiene. Prepare materials and classrooms for class activities. Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children. Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. Prepare and implement remedial programs for students requiring extra help. Meet with other professionals to discuss individual students' needs and progress. Interests Volunteer, Grand Rapids Animal Shelter, 2010-2014
Collection Volunteer, Toys for Tots, March 2007
Pee Wee Kickball , Assistant Coach, 2014-2015 Skills administrative, Arts, art, agency, basic, budgets, cashier, cash registers, clerical, color, contracts, credit, Critical Thinking, Resolve customer complaints, customer services, delivery, Electronics, English, special events, Experiment, fashion, film, financing, forms, government regulations, Human Resources, instruction, Instructing, insurance, Inventory, lighting, Listening, notes, machinery, materials, Serve meals, mechanical, mail, money, works, Negotiation, paint, Personnel, Persuasion, policies, presentations, pricing, Problem Solving, progress, Public Safety, Speaking, Quality Control, Reading, Read, Maintain records, renovation, Repairing, Retail Sales, safety, sales, sound, tables, take messages, teaching, Teamwork, telephones, television, Time Management Additional Information Community Service
Volunteer, Grand Rapids Animal Shelter, 2010-2014
Collection Volunteer, Toys for Tots, March 2007
Pee Wee Kickball , Assistant Coach, 2014-2015
Awards
Honor Roll: Fall 2011
Student Athlete Award, 2008-2010
Employee of the Month, Brueggers Bagels
Outstanding Achievement in Customer Satisfaction, 20133x Pop Warner MVP Football Player
Additional Information
I'm attending Monroe Community College for International Business/ Politics. Daytime Chair of C.A.B ( Campus Activities Board), Diversity Senator of SGA ( Student Government) | ARTS |
518 | VICE PRESIDENT INFORMATION TECHNOLOGY - SOFTWARE ENGINEERING Professional Summary A results-driven and business minded technology leader with 20+ years of experience in technology and software development. A professional who is passionate about developing people and teams to reach their greatest potential. A thought leader that partners with business to drive strategy from conception to execution. A team player that places a priority on networking, relationship building and diversity to achieve the greatest possible outcome. A progressive technology leader with an innovative and growth mindset. Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform. This allows Safelite IT to deliver business value faster (improved speed to market by ~20%). Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units. Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: "watch us on our way" app; service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched "Road to Innovation" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers. Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate. Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services. Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server. Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State Education Mini MBA Boston University BS : Electronics And Communications Engineering Anjuman Engineering College - City www.linkedin.com/in/boppanarao Affiliations 2018 Stevie Award Gold Winner - "Watch us on our way" App 2017 Safelite Solutions Innovation Award - New claims management tool 2016 Belron Exceptional Customer Service Award - Part Identification 2015 Safelite Group Customer Driven Leadership Award 2013 Belron Exceptional Service Award - Allstate Integration 2013 Belron Exceptional Service Award - Customer Self-Service Innovation 2013 Safelite Group Wall of Fame Award 2008 Safelite Group Wall of Fame Award Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform. This allows Safelite IT to deliver business value faster (improved speed to market by ~20%). Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units. Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: "watch us on our way" app; service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched "Road to Innovation" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers. Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate. Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services. Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server. Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State | INFORMATION-TECHNOLOGY |
519 | STAFF ACCOUNTANT Summary Professional Accountant and Bookkeeper with 12 years of experience with accounts receivable and payable. Detail-oriented bookkeeping professional with 3+ years experience applying financial and managerial accounting practices. Skills SAP, Great Plains Dynamics, Sage50, QuickBooks Pro, ACT, Microsoft Word, Excel (Pivot tables and VLook Up) Access, PowerPoint Experience Staff Accountant 09/2015 to 09/2017 Company Name City , State Supported Regional Finance Manager with special projects and other responsibilities as assigned. Handled monthly accrual process for 22 expense accounts. Full responsibility for all fixed assets; maintained detailed depreciation schedules. Conducted monthly reconciliations of all balance sheet accounts to ensure their accuracy. Reconciled 4 bank accounts (250+ transactions per month), researched and resolved all issues. AP: Reviewed, processed and reconciled invoices ensuring timely payment (500+K monthly). Monthly analysis of AP process led to an improved aging schedule and 20% increased cash flow. AR: Receipt and posting of all payments to ledger (SAP); Weekly analysis of AR process which led to an increased cash flow by 90% by decreasing outstanding AR. Assisted with internal audit by providing all necessary data to minimize billable hours. Streamlined accounting processes and maintained appropriate documentation to improve procedures in accordance with company policies and SOX compliance. Researched and resolved discrepancies as well as financial related inquiries. Performed month-end/year end close, financial statement preparation and budget variances and assisted management to resolve variances. Staff Accountant 09/2012 to 12/2014 Company Name City , State Worked closely under the supervision of the Controller and Director of Accounting. Experience in GAAP accounting and monthly closing processes. Researched and resolved financial inquiries from management at 48 campus locations. Reconciliation of 40 bank accounts on a monthly basis. Posted necessary monthly journal entries to the general ledger (Great Plains Dynamics). Compiled and analyzed transactions primarily related to: cash, fixed assets, inventory & sales tax. Liaison with external accounting firm during audits. Processed accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting. Paid approximately 100,000K in funds via wire transfers to suppliers on a weekly basis. Treasurer 01/2011 to Current Company Name City , State Implemented the accounting process, policies and procedures in accordance with US GAAP. Bank account maintenance and financial transactions oversight. Developed the annual budget and analyzed actual revenue and expenses against the budget. Kept the board informed of trends, concerns, assessments of organization financial health. Completion of all financial reports in a timely manner and made available to the board. Accounts Receivable/Audit Clerk 02/2009 to 08/2011 Company Name City , State Researched and implemented a new remote deposit banking system. Processed an average of 200 checks on a daily basis via a bank remote system. Created and balanced several accounting spreadsheets. Prepared and managed reports for executive management. Posted month and year end journal entries. Researched, verified and corrected the validity of account discrepancies. Worked with various departments and built stronger working relationships organization wide. Data Analyst Assistant 12/2006 to 10/2007 Company Name City , State Project VPO: Assessed 2500 foreign accounts within a 6 month period. Achieved and maintained a 90% Customer Satisfaction rating. Verified and researched data for 500 Savings Bonds accounts on a daily basis. Tracked and updated non-nationals accounts preventing over one million dollars in fines. Indexed, verified and scanned 1200 IRA accounts on a monthly basis. Keyed interest and tax ratesfor over 350 accounts holders daily. Education and Training Masters of Accounting May 2016 Nova Southeastern University City , State Bachelors of Business Administration : Accounting August 2012 Florida Atlantic University City , State Accounting Associates of Arts : Accounting May 2007 Western International University Online Accounting Skills Accounting, accounts payable, accrual, AP, AR, balance sheet, banking, Bonds, budget, cash flow, closing, Controller, Customer Satisfaction, documentation, executive management, Finance, financial, financial reports, financial statement preparation, fixed assets, funds, general ledger, Great Plains Dynamics, internal audit, inventory, ledger, Director, Access, Excel, PowerPoint, Microsoft Word, order entry, Pivot tables, policies, processes, QuickBooks Pro, reporting, Sage, sales, SAP, SOX compliance, spreadsheets, supervision, tax | ACCOUNTANT |
520 | ADMINISTRATIVE ASSISTANT Summary Experienced Administrative Assistant with extensive background providing support to college Dean of Student Success, Associate Vice President of Student Affairs and Vice President of Student Affairs. Technically proficient, with experience in using wide range of computer software and systems. Provided support and counsel on projects requiring confidentiality, independent thinking, and competence. Processed budgetary issues, employee records. Triaged and managed student needs. Assisted in college wide committees and projects. Core Qualifications Microsoft Office Suite Datatel Power Campus BlackBoard Student Affairs Record System (SARS) ImageNow Siemens (Call Center Software) Professional Experience 07/2013 to Current ADMINISTRATIVE ASSISTANT Company Name － City , State Responsible for administrative support functions for division Dean. Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs. Provide support services for department faculty. Supervision/Management Provide oversight for the federal student worker. Process and approve payroll for staff and student worker. Budgetary Support Maintain budget for School of Education Undergraduate and Graduate programs. Process requisitions and purchase orders for all School of Education budget lines. Maintain accurate accounting records. Track and manage travel plans and budget. 01/2005 to 01/2011 ADMINISTRATIVE ASSISTANT Company Name － City , State Provide administrative support to the Dean of Student Success and Vice President of Student Affairs. In this capacity, responsible for: Administrative Support Responsible for administrative support functions for senior level college administrator. Coordinate and prepare all files for discipline and judiciary level actions for both the student and the Judicial Hearing Board. Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs. Develop metrics on student servicing levels. Provide support services for a professional staff of forty, maintaining balance between student appointments and their academic and college-wide responsibilities in faculty union environment. Design report templates for efficiency monitoring of student mentoring book loan program. Monitor Faculty and Cadre hours to ensure budgetary compliance. Supervision/Management Provide oversight for the Student Success Center front desk staff and student workers. Participate in training new staff both professional and support. Assist in creation of front desk service procedures. Train all new front desk staff and oversee student workers. Customer Service Effectively communicate with students, parents, staff and faculty in accordance with FERPA (Family Educational Rights Privacy Act) regulations. Assist with College's call center during peak periods. Train all new employees on SARS scheduling management system. JENNIFER BODEK 2 Budgetary Support Provide support to the management of Student Success Center Operating Budget. Maintain budget for Title III and PECO Minority Male Mentoring Program grant funds as well as other smaller grant funds within Student Affairs. Process requisitions and purchase orders for all Student Affairs budget lines. Maintain accurate accounting records for federal grants. Streamline College's Foundation book loan process to students, resulting in more efficiency. Technology Support SARS Administrator and Super User (scheduling management system) for Student Affairs; act as software systems contact both inside the college and point of contact for benchmarking information. Provide support to all Student Affairs staff on projects requiring use of basic office software. 01/1999 to 01/2004 ADMINISTRATIVE ASSISTANT Company Name － City , State Assisted with all daily functions of a small family-owned sign shop. Learned use of CASmate and CASwin software to perform basic sign design. Assisted with converting all customer information in paper files to business software. Maintained office and sign production supplies. Performed multiple facets of customer service, from point of inquiry to billing. Researched vendors to ensure getting lowest possible costs to maintain competitive pricing. 01/1998 to 01/1999 ADMINISTRATIVE ASSISTANT Company Name － City , State Performed all front desk receptionist operations, including answering phones and scheduling appointments. Organized small office filing system to better match newer insurance reimbursement procedures. Submitted insurance reimbursement forms for office as well as patients. Provided customers with reminder calls for routine check up scheduling. Kept office and waiting area tidy and welcoming to reduce patient tension while waiting. Education and Training Spring 2013 Bachelor of Science : Business Administration Albright College － City , State Business Administration January 2016 Master of Science Fall 2006 Associate of Liberal Studies Montgomery County Community College － City , State mc3.edu, 610-819-2070
Rodney Altemose, EdD, Executive Director, Bucks County Community College, Rodney.Altemose@bucks.edu, 215-258-7700 Ext. 7750
Andrea M. Porter, M.L.A., Registrar, School of Design, University of Pennsylvania, anporter@design.upenn.edu, 215-898-6210 Montgomery County Community College Completed CQI Training; participated in Technology Block Party.
Appointed to committees related to College Hall Renovations for Student Affairs, Institutional Effectiveness and Enrollment Management's One Stop Shop, Auxiliary Services Department, Student Affairs Spirit and multiple Hiring Committees.
WRITTEN REFERENCES AVAILABLE UPON REQUEST
Steady Moono, EdD, Vice President of West Campus Skills academic, accounting, Administrative Support, Streamline, balance, basic, benchmarking, billing, book, Budget, call center, competitive, Customer Service, filing, forms, funds, grants, Hiring, imaging, insurance, layout design, Director, meetings, Mentoring, Access, Microsoft Office Suite, office, Microsoft Project, Publisher, payroll, peak, pricing, receptionist, scheduling, Siemens, Supervision, answering phones, Visio, WRITTEN | APPAREL |
521 | LEAD PIPING DESIGNER Summary Senior Mechanical / Piping Designer with over 40 years of progressive design experience in the Petrochemical industry. This experience has been gained on a variety of projects; Petrochemical, LPG Storage Facility, Polyethylene Plants, Pipeline Pumping and metering stations, Pulp & Paper Mill Facilities, Sulfur Recovery Units, Storage Tanks and Fire Water Systems. Experience Lead Piping Designer 05/2013 to 02/2015 Company Name City , State Lead piping design efforts on the Enterprise Front Range Pipeline Project utilizing CADWorx. Updated bi-weekly progress status reports. Attended meetings with the clients, took meeting notes, tracked and implemented action items. The project ran through 3 states beginning at Kiowa Colorado and ending at Skellytown Texas with 8 sites including 3 pumping stations and 5 metering stations. Assisted with the developing of line list, tie-in list, Equipment Arrangements, PFD's and P&ID's during FEL2 phase of projects. Developed piping manhour estimates and schedules for FEL3 and detailed design phases of projects. Principal Piping Designer 08/2008 to 05/2013 Company Name City , State Developed line list, tie-in list, Equipment Arrangements, PFD's and P&ID's. Developed piping manhour estimates and schedules. Updated bi-weekly progress status reports. Attended meetings with the clients, took meeting notes, tracked and initiated action items. Lead a team of piping designers using CADWorx 2013 to model the Alky 1 & 2 ARN Scrubber Replacement Project at PRSI in Pasadena Texas. Also lead the Sterling Chemicals - Water Neutralization System - WHIP LITE Project. This project was modeled using Bentley AutoPLANT. Principal Piping Designer 09/2007 to 08/2008 Company Name City , State Lead a team of piping designers to develop a detailed design estimate for the Clean Fuels Project Vapor Recovery System at the Big West Oil Company Refinery in Bakersfield California. Principal Piping Designer 06/2006 to 09/2007 Company Name City , State Developed 2D piping plans for the main fractionator tower piping modifications on the ExxonMobil Refinery - BTRF / DCU De-bottleneck Project. Checked vendor drawings for internal interferences. Took over the lead piping designer position to close out the project. Wrote change order variances. Organized, purged and created record pdf's to deliver to the client. Senior Piping Designer 04/2006 to 06/2006 Company Name City , State Designed miscellaneous maintenance projects including Drumming manifold modifications at the Coatings Unit. Performed field survey, routings and shoot elevations. Developed piping estimate to replace the obsolete CAS pumps at the Coatings Unit. Lead Piping Designer 08/2005 to 04/2006 Company Name City , State Lead a team of piping designers to relocate a HCU/KHT Unit from California to the Sinclair Refinery in Sinclair Wyoming. Visited the site during construction to assist in the replacement of piping that failed inspection due to rapid unit shutdown damage. Lead Piping Designer 12/2001 to 08/2005 Company Name City , State Lead the Premcor Task Force for the Premcor refinery in Port Arthur Texas. Developed manpower scheduling, P&ID's, equipment layout, field verification, and supervised design, drafting and checking. Also lead a team of designers at the Motiva Enterprises refinery in Port Arthur Texas on the SRU4 Cope Burner Project. This project required installation of new equipment prior to removal of the existing Burner, Furnace, Steam Boiler and Condenser in order to limit the turnaround to two weeks. Sr. Piping Designer 11/1987 to 12/2001 Company Name City , State Lead a team of designers on the HTU Revamp Project simultaneously supervising a second team to include tie-ins for a new Lube Train to be built adjacent to the HTU and repurpose existing equipment inside the battery limits of the HTU. Served as liaison between Matrix Engineering, Motiva and Petrocon. Followed construction for 1 year on the LCDU (Lube Train) Project site. Sr. Piping Designer 11/1978 to 11/1987 Company Name City , State Developed equipment location plans to replace 5 existing butane spheres and add 5 new butane storage spheres in the south tank farm for the Butane storage facilities at Motiva refinery. Sr. Piping Designer 03/1977 to 11/1978 Company Name City , State Designed and prepared piping drawings for various firewater systems at Mobil Oil Refinery in Beaumont Texas. Sr. Piping Designer 03/1976 to 03/1977 Company Name City , State Designed and drafted piping, mechanical, structural steel and foundations for various maintenance projects and plant expansion. Also drafted electrical and instrumentation drawings. Performed field surveys and shoot elevations. Piping Designer 04/1975 to 03/1976 Company Name City , State Developed P&ID's for fuel gas conversion of gas fired boilers. Designed piping and structural steel layouts. Piping Designer 03/1974 to 04/1975 Company Name City , State Designed and drafted piping, mechanical, structural steel and foundations for various maintenance projects and plant expansion. Also drafted electrical and instrumentation drawings. Performed field surveys and shoot elevations. Education Piping Designing Diploma : Design Drafting 1971 Chenier Business College City , State Design Drafting Skills Autocad, Bentley AutoPLANT, Cadworx, Autodesk Vault, Navisworks, Microstation, & Flexcad, Microsoft Word, Excel, Outlook, Powerpoint and Access | DESIGNER |
522 | GENERAL MANAGER Executive Summary To secure a position with a respected business that will benefit from my organizational and leadership skills. To work with accuracy, efficiency, and friendliness in order to promote customer loyalty, while developing an enthused and goal oriented environment with the entire professional team. Core Qualifications Operations management Staff development Inventory control Change management Food cost analysis expert Strong customer relationship builder Ability to handle fast-paced environment Customer-oriented Strong leader Proven sales record Employee recruitment expertise Hiring and training Cash handling Food production quality knowledge Performance tracking and evaluation P&L management Professional Experience GENERAL MANAGER April 2015 to Current Company Name － City , State Accomplished in restaurant and human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Extreme focus on having a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems. Maintained patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements and building relationships with patrons. Controlled purchases and inventory by negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions. New York City Food Handler Certified & National ServSafe Food Safety Manager Certified. ADMINISTRATIVE SECRETARY ASSISTANT, FUNDRAISING COORDINATOR January 2013 to April 2015 Company Name － City , State Worked with program director creating intensive learning workshops and the graphic design department producing print materials such as apparel, flyers, and posters. Coordinated and contracted professional choreographers and organized transportation and hospitality. Forwarded information by receiving and distributing communications, collecting and mailing correspondence and copying information. Maintained supplies by checking stock to determine inventory level, anticipating requirements, placing and expediting orders, verifying receipts, stocking items, and delivering supplies to work stations. Assisted in writing or contributing to publications which accompanied arts-related events and activities. Marketed performances or events through social media, direct mail, advertising, and use of a website, producing posters or publicity promotional material and attracting media coverage. Created documents in Microsoft Word, Excel, and PowerPoint for organizational, advertising and data input purposes. ASSISTANT MANAGER September 2007 to April 2015 Company Name － City , State Responsible for managing the daily operations of a fast paced high volume Thai restaurant, including selection, development and performance management of employees. Conducted weekly inventory and ordering of food and beverage supplies to optimize profits, stay within budget and ensure guest satisfaction. Coordinated and designed menus for catering events (25 to 150 persons) such as weddings, memorials, anniversaries, birthdays, a variety of other life events and non-profit community benefits. As the Head Waiter, my expectations were to display ingenuity, have an extremely high attention to detail, maintain a high profile during service and uphold and establish a regular customer base. As well as being passionate, ensure that excellent quality and superb service is delivered to all customers. Created weekly specials with the Head Chef the focused on in-season product from local farmers markets in the community. California Food Handlers Card & ServSafe Food Safety Manager Certified. Education CLASS OF : 2016 FORDHAM UNIVERSITY － City , State Bachelor of Arts : Organizational Leadership Organizational Leadership Skills advertising, arts, attention to detail, auditing, benefits, budget, coaching, contracts, copying, counseling, direct mail, fast, focus, Food Safety, graphic design, human resource, inventory, legal, director, mailing, managing, materials, Excel, PowerPoint, Microsoft Word, negotiating, organizational, performance management, policies, posters, producing, profit, promotional material, publications, publicity, quality, receiving, recruiting, scheduling, Thai, transportation, website, workshops | ARTS |
523 | FINANCE CUSTOMER CARE REP LEAD Summary Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and the ability to communicate with individuals at all levels. Highlights Microsoft Office 2010 Microsoft Project 2007 Sage Timberline Accounting Yardi Voyager Microsoft Office 2010 Suite Sage Timberline Office Yardi Voyager Payroll expertise Fair housing mandates Knowledge of leasing and market conditions Multi-family property management Strong organizational skills Sharp problem solver Training manual contributor Dedicated to process improvement Accomplishments Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Experience Finance Customer Care Rep Lead , 05/2012 to Current Company Name － City , State Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding customer expectations. Cross-trained and provided back-up for other customer service representatives when needed. Resolved customer/vendor issues timely and accurately Worked under strict deadlines and responded to customer/vendor requests with in 24 hour SLA. Interacted with vendor to follow-up on payment statuses and expedited resolution of payment issues. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Processed credit card payments for customers. Created training materials to be used by new hires and as cross training aids for other members of the Finance team. Payroll and AR Manager , 05/2010 to 01/2012 Company Name － City , State Manually process all time cards into the payroll system and clarify any errors for approximately 250+ employees as well as manage payroll of 40 salaried employees. Submit certified payroll to clients verifying all federal guidelines are followed. Executed accounts receivable reporting enhancements and reconciliation procedures. Helped implement biometric time card system. Prepare all monthly AIA construction billings and special clients forms based on work performed and send to client. Make collection calls on all billings submitted and project payment dates. Prepare and update monthly collections report and daily cash collections for Senior Management. Attend all pre-construction meetings for verification of accounting contact information, billing forms, and tax exemption status/certificates. Process weekly payroll, payroll taxes, 401K payments using Sage Timberline Accounting software. Deposited third party checks. Assistant Site Manager , 06/2009 to 01/2010 Company Name － City , State Interviewed prospective tenants and recorded information regarding certain needs and qualifications. Executed daily operations of multiple rental properties. Prepared lease and rental agreements for lessees and collected specified rents and other fees. Arranged for alterations, maintenance, upkeep and reconditioning of property. Prepared and coordinate marketing via various websites. Managed accounts payable and account receivable functions for multiple properties Prepared, edited and distributed letters, memos and inquiry responses. Coordinated the completion of a federal physical inspection which obtained a 99 out of a possible 100 points. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Collected and kept careful records of rental payments. Handled customer complaints personally to verify they were properly handled. Reviewed completed applications and assessed household information against file history and program regulations. Conducted annual re-examination appointments and housekeeping inspections. Property Manager , 10/2006 to 06/2009 Company Name － City , State Executed daily operations of a 440 unit apartment and townhouse community. Supervised 9 employees, scheduled work hours, resolved conflicts, and determined salaries. Handled all legal proceedings with eviction of tenants. Maintained accounting and budgetary controls for the site. Managed and maintained filing system, ensuring compliance with HUD and IRS. Directed preparation of financial statements and reported on status of properties, including occupancy rates and lease expiration dates. Worked very closely with the local housing authority. Trained new employees on the Yardi system. Program Specialist III , 10/2004 to 10/2006 Company Name － City , State Managed program to ensure that implementation and prescribed activities were carried out in accordance with specified objectives. Assisted in making travel arrangements for diverse conferences and educational opportunities. Researched, compiled, and analyzed data for several projects. Successfully managed a 20-person team who deployed various out reach programs to a targeted community. Created and prepared program reports, expense reports and presentations. Structured and maintained a diverse advisory board. Controlled expenditures in accordance with budget allocations. Reviewed reports and records of activities to ensure progress was being accomplished toward specified program objective. Maintained data base with confidential information. Administrative Assistant , 01/2003 to 10/2004 Company Name － City , State Managed calendar, scheduled meetings, arranged and facilitated presentations for organizations. Served as Administrative contact for clients and external associates. Created and maintained data base for contacts as well as mailing lists. Community Manager , 01/2000 to 01/2003 Company Name － City , State Coordinated the completion of a $4.3 million property renovation with a 90% occupancy rate. Hired and trained new employees in Section 42,8 and 236 housing laws Completed critical first year files of a 176 unit section 42 program. Worked as a floating manager on a number of section 42 properties. Supervised 14 employees, scheduled work hours, resolved conflicts, and determined salaries. Collected and kept careful records of rental payments. Oversaw budgeting process for 3 assigned properties. Monitored and documented all income, including delinquencies. Managed all day-to-day activities involving tenants, subcontractors and property management. Compiled and conveyed all operational and financial data to the regional manager. Education Bachelors : Business and Finance DeVry University － City , State Coursework in Business Management and Finance Skills Accounting, Accounting software, accounts payable, Administrative, AIA, billing, billings, budget, clarify, conferences, client, clients, data base, Senior Management, filing, financial statements, forms, legal, letters, marketing, meetings, Microsoft Office, Office, Microsoft Project, payroll, presentations, progress, Sage, Structured, tax, taxes, Timberline, travel arrangements, websites | FINANCE |
524 | DIRECTOR OF FINANCE Professional Summary Progressive financial and managerial experience in not-for-profit and for-profit organizations. Primary financial contact with Board of Directors presenting financial and statistical reports to members with varying degrees of financial knowledge. Accountable for financial management of $15M not-for-profit health center with responsibility of financial reporting, investment reporting, budget preparation in collaboration with Senior Management, staff supervision and coaching, and financial systems. Comprehensive expertise with non-profit organizations with multiple programs and cost centers. Experienced with fund accounting and reporting requirements based on government regulations, contractual language, and donor restrictions. Preparation and explanation of net assets summarized by unrestricted, temporarily restricted, and permanently restricted. Prepare reporting and summarization of ongoing Capital Campaign. Extensive experience with relevant financial software applications including conversions and upgrades. Currently working with Blackbaud Financial Edge and Raiser's Edge. Skills Accounting, computerized accounting, general accounting, accounts payable, accounts receivable, trial balance, banking, benefits, billing, budgets, Budget, Cancer, cash management, closing, coaching, contracts, Client, customer service, decision making, documentation, Senior Management, filing, Finance, Financial, financial analysis, financial audits, financial statements, Prepare financial statements, funds, general ledger, grants, Human Resource, Insurance, interpretation, investments, legal, Director, meetings, mentoring, Excel, Microsoft Office, Office, negotiating, operating system, payroll, payroll processing, performance analysis, Personnel, personnel management, policies, Primary Care, profit, project management, QuickBooks, reconciling, reporting, securities, staffing, strategic, Strategic Planning, supervising, tax returns, treasury, valuation, vision Core Qualifications Proficient with various computerized accounting software, Microsoft Office, and investment software. . Experience DIRECTOR OF FINANCE January 2012 to Current Company Name － City , State Prepare financial statements for presentation to the Treasurer of the Board of Directors, Finance Committee, and senior staff. Liaison to external auditors. Prepare and analyze audit schedules. Review of audited financial statements and 990 Information return for accuracy and reconciliation to the trial balance. Responsible for reporting of endowment activity and reconciling of investment manager statements and general ledger. Maintain reports to include earnings and expense documentation related to board designated, temporarily, and permanently restricted funds in accordance with donor restrictions. Prepare reports as needed for the Investment Committee of the Board of Directors. Prepare and analyze general ledger, including cost centers, in compliance with Federal, State and grant funding requirements. Complete fiscal reports required for grant funding contracts. Preparation and analysis of annual budget, working closely with Senior Management and department directors, for presentation to the Executive and Finance Committees of the Board of Directors. Responsible for the Human Resource function for the Society, including payroll and benefits, as well as compliance with Federal and State Labor Department rulings. Supervise Finance Office including training and mentoring of entry level staff. Monitor Personnel and Finance Office policies and procedures. CHIEF FINANCIAL OFFICER January 2009 to January 2012 Company Name － City , State Prepared and analyzed the financial statements for monthly presentation to Senior Management, the Finance Committee of the Board of Directors, and the Board of Directors. Monitored overall financial compliance and reporting with Federal, State, Local agencies. Created and explained various models for annual operating and capital budgets based on changing scenarios from Federal, State, Local and private donors. Coordination of budget details with Senior Managers. Presented budget for approval by the Board of Directors. Created State of New Hampshire budget for funding for Primary Care and Breast and Cervical Cancer Program. Responsible for completion and reporting of State Work Plan. Key point person for all audits including A133 audit, State of New Hampshire and City of Manchester HUD technical visits. As a member of Senior Management, reporting directly to the President/CEO, assisted with the development of annual goals, objectives and long-term planning, as well as the general administration of the Center. Created and submitted grant requests and grant reports for Federal ARRA and Earmark grants using the Federal Electronic Handbook and other Federal portals. Completed calculations and requests for Federal drawdowns using Federal portal. Responsible for the development, implementation and monitoring of all financial systems, records and controls encompassing patient receivables, accounts payable, general accounting, grants and contracts, and payroll. Provided financial analysis and participated in decision making of insurance coverage, fringe benefits, and compensation plans. Supervised, trained, and coached patient account staff and accounting staff. Created and reviewed financial internal control policies especially for cash, patient eligibility for discounts, and Federal, State and City program income limits. Negotiated and monitored all insurance policies, including malpractice, property, and workers compensation. Responsible for cash management and banking authorization. DIRECTOR OF FINANCE January 2007 to January 2009 Company Name － City , State Prepared and analyzed general ledger, including cost centers, in compliance with Federal, State and grant funding requirements. Prepared financial statements for presentation to the Finance Committee of the Board of Directors. Completed fiscal reports required for grant funding contracts including DHHS and HUD. Coordinated all financial audits, including State audit. Prepared and analyzed audit schedules. Liaison to external auditors Preparation and analysis of budget components for DHHS. Supervised Business Office and Accounting staff in this newly combined position of Director of Finance, including coaching, training, and reorganization. Responsible for supervising the billing process with both electronic and paper claims, with Medicaid, Medicare, and managed care insurance companies. Reviewed accounts receivable aging including approval of adjustments and write offs. Review and approval of Client Fee Assessment and financial assistance discounts. Member of the Managed Care Insurance Team responsible for negotiating rates and contracts. Also responsible for resolution to billing issues and contract interpretation. TREASURY/INVESTMENT ANALYST January 2007 Company Name － City , State Prepared monthly endowment investment performance and allocation report for Investment Committee and Chief Financial Officer using BNY Mellon Analytical Solutions and Excel worksheets. Reconciled custodial statements to general ledger and investment manager statements. In accordance with Investment Committee directives, worked with BNY Mellon to set up new investment accounts for custody and performance analysis. Assisted with the preparation of 990T and accompanying schedules including reportable transactions and foreign entities. Reviewed for filing the planned giving tax returns including 5227, 1041A and 1099Rs. Initiated the compilation of procedures and monthly closing checklists. Performed various treasury functions including wire transfers and check signing. DIRECTOR OF FINANCE AND ADMINISTRATION January 2000 to January 2007 Company Name － City , State Provided financial analysis of investments of $72M including the reconciliation of trust operating system to investment managers, valuation of common investment funds, and reconciliation of customer accounts. Responsible for the daily operation of SunGard Charlotte system. Prepared and analyzed monthly, consolidated financial statements that included investment servicing and not-for-profit components of the Foundation. As senior management, worked with the Executive Committee, President, and Director of Development to coordinate and implement the mission of the organization. Key contact person for the Budget and Audit Committee and a member of the Investment Committee. As part of the Strategic Planning Task Force, collaborated with Board members to create the Foundation's mission, vision, and strategic plan. Developed operational budget for approval by the Board of Directors and reported explanation for variances on a monthly basis. Supervised and coached the Operations Team and Loan Officers to work as a cohesive unit that provided attentive customer service to church trustees. Facilitated weekly departmental meetings. Improved the overall accuracy of the reporting process by documenting and monitoring procedures, creating and implementing internal controls, and improving the investment reconciliation process. Decreased monthly closing process by 14 days. Coordinated interdepartmental projects from inception to implementation to assessment, using project management tools. Supervised teams to identify the goals of the project, the tasks to be performed, and the resources needed. Responsible for the treasury function of the Foundation. Monitored bank cash and provided funds management including securities brokerage services. Established and maintained wire transfer, ACH and electronic transfer process. Coordinated the audit process and was liaison to external auditors. Prepared required schedule for the auditors as well as the consolidated financial statements and footnotes. Prepared tax returns for charitable remainderman unitrusts and pooled income fund and IRS Form 1099R for gift annuitants. Provided personnel management including legal issues, benefit reporting and staffing. Researched, negotiated, and implemented fringe benefit programs. Performed payroll processing using QuickBooks. Education Masters : Business Administration SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College Graduate School of Business) Business Administration B.S : Office Administration Accounting SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College) GPA: with Honors with Honors Office Administration Accounting Work History Company Name | FINANCE |
525 | CHEF Summary Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Strong creative vision Management skills Strong communication skills Adaptable Creative Team player Accurate money handling Verbal/written communication Hard-working Inventory control Sound judgment Computer-savvy Calm under pressure Complex problem solving Experience Company Name April 2015 to Current Chef City , State Cooking and Prepping food for guests Daily inventory assignments providing friendly customer service Accomplishments being a proactive team player, and being able to be willing to see a problem through to the end. Company Name October 2011 to August 2013 head cashier City , State my responsibilities were to provide customer service to the customers. and handling daily money counts. also to provide change to other cashier Company Name March 2010 to December 2011 Head Cashier City , State provide a comfortable environment for customers , knowledge of movies and videos. maintain inventory counts of merchandise and other product, daily cash counts Education High School for Environmental Studies 2008 High School Diploma City , State Kingsborough Community College Liberal Arts City , State Personal Information Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Always eager to learn and achieve new goals and overcome different tasks Core Strengths Sharp problem solver Active listening skills Strong organizational skills Energetic work attitude Courteous demeanor Adaptive team player Willing to relocate: Anywhere Skills balance, Cashier, Cooking, customer service, delivery, Forklift Operator, inventory, market, Microsoft Excel, Microsoft Word, natural, oil, organization skills, problem solving, shipping, team player, video editing, well organized, visual effects, adobe premiere | CHEF |
526 | RECRUITER, TAX EXEMPT MARKETS Professional Summary Experienced recruitment professional driven by a passion for uncovering top talent, seeking to join a forward-thinking organization in a challenging, dynamic leadership role. Core Qualifications Cold calling Passive sourcing Full cycle recruitment Project management Relationship managment CRM and ATS systems Budget planning and management Team management Implementation of new ideas/service Salary/Pay negotiation Experience Company Name January 2015 to Current Recruiter, Tax Exempt Markets City , State Launched and implemented innovative and efficient recruitment efforts for Fortune 500 financial services firm within niche market segment, successfully managing relationships with 26 RVPs and 4 SVPs. Spearheaded new recruitment efforts within our Retirement Advisory Distribution channel, becoming 1st dedicated recruiting partner Increased new licensed financial advisor hires from 31 in 2014 to 75 in 2015, hitting 116% of goal Efficiently manage a minimal recruiting budget, averaging a cost per hire of $320 in 2015 Effectively maintain positive relationships with each divisional RVP, managing expectations on their hiring needs and forecasting for future opportunities Implement new recruitment tools, resources, and tracking systems in order to uncover passive and active candidates Member of Retirement Advisory Distribution Senior Leadership huddles, offering recruitment strategies and territories of opportunity to Executive leaders Company Name May 2011 to January 2015 Project Manager - Healthcare City , State Managed enterprise client relationships throughout high-value candidate recruitment projects, efficiently allocating human and capital resources to achieve success for client and agency. Served as face of program to client while creating, launching, and monitoring favorable sourcing strategy to maximize client's ROI Successfully utilized various recruitment and networking sources and tactics to uncover qualified talent Conducted client kick-off calls to gather critical information required to plan successful campaigns Led and managed team of Talent Strategists and Virtual Screeners Closed $400,000 in revenue in 2013, and over $600,000 in 2014 Responsible for over $150,000 in repeat revenue in 2013, and $250,000 in 2014 Collaborated with internal sales leadership as a member of the Pricing Team to forecast demand, resources required, and estimated outcome, allowing sales teams to set achievable client expectations and success metrics Utilized various recruitment methods to source qualified talent, including niche sites, association sites, resume databases, social media, and passive sourcing Winner of multiple quarter-long contests, including repeat revenue, customer satisfaction scores, and sales satisfaction scores Recognized as Project Manager of the Quarter for Q1 of 2012. Company Name January 2010 to May 2011 Senior Healthcare Recruiter City , State Created long-lasting, profitable relationships with clients while hiring and managing a healthcare staff of over 90 licensed professionals. Generated new business by prospecting hot leads, cold calls, and referrals. Led team in generating a 487% increase in annual net income in 2010 and a 600% increase in 2011 Effectively cold called and recruited an average of 30 medical professionals per day, surpassing daily quotas Conducted in-person sales calls and cold visits to major healthcare centers in Chicago and surrounding areas Successfully negotiated mutually beneficial client rates and employee wages Effectively hired and placed top 8 grossing external employees, amassing over $250,000 in sales Recruited and placed 2 medical professionals into direct hire positions, adding $16,500 to bottom line Implemented contests and events to creatively engage with clients, resulting in increased activity Ensured adherence to Joint Commission standards for compliance and credentialing in all employees and clients Selected among all Senior Recruiters in District to construct business plan to re-open Milwaukee Staffing office Top Performer at R2 Professional Recruiter training. Company Name August 2007 to January 2010 Assistant Supervisor/Head Bartender City , State Company Name July 2006 to August 2008 Key Hourly Manager City , State Education Lewis University May 2009 Bachelors of Science : Business Administration City , State Business Administration Skills agency, budget, business plan, client, clients, customer satisfaction, databases, financial, financial advisor, forecasting, hiring, Leadership, managing, market, office, enterprise, networking, Pricing, recruiting, recruitment, Recruiter, sales, sourcing strategy, Staffing | HEALTHCARE |
527 | BUSINESS DEVELOPMENT MANAGER/PROGRAM DIRECTOR Executive Profile Marketing and sales executive who thrives in energetic, high-pressure, competitive environments. Creative,results-orientated dynamic professional with extensive educational and professional expertise with long trackrecord of success in direct sales and brand management.
Exceptional problem solver, natural leader and skilled mediator who excels at bringing out the best in allemployees. Disciplined and versatile in resource management while facilitating growth in sales, marketing andbusiness enterprises to support corporate objectives. Skill Highlights Top-ranked sales executive leading largeNational account management organizations.Organizational psychology and managementExcellence in strategic business policy.sciences.Direct sales trainer and staff developmentPlanning and control.manager.Public and client relations.Marketing and economic policy.Revenue and market expansion. Resource optimization.Excellent communicator.Compelling leadership skills.Complex project negotiator.International business and marketing.Advanced problem solving abilities . Professional Experience Business Development Manager/Program Director February 2014 to Current Company Name - City , State Designed and implemented a strategic marketing initiative for First Interstate Bank entitled, "Bank of theFuture." Market share and revenue grew by over 300% and the program, which included the training ofbank employees in direct sales, was rolled out Nationally.Developed sales training protocols for ADP's new "P.C. Payroll" product line which eventually dominated themarketplace.Recruited, trained and managed an agent sales force for AT&T's GBS Division which grew to in excess of250 million dollars in revenue per year.Built successful telecommunications company that quickly grew to 30-plus employees and 5 million dollarsin annual revenue. Responsible for all aspects of the organization including direct sales. Program Director September 2011 to January 2015 Company Name - City , State Senior Counselor November 2008 to August 2011 Company Name - City , State Substance Abuse Counselor August 2006 to November 2008 Company Name - City , State Substance Abuse Counselor September 1993 to August 2006 Company Name - City , State President/CEO January 1990 to May 1993 Company Name - City , State Chief Executive Officer of medium-size Telecommunications Corporation. Managed the day-to-day tactical and long-term strategic activities within the business. Capitalized on industry changes to maximize company revenue. Conducted cost, schedule, contract performance, variance and risk analysis. Drafted business plans, budgets and quarterly and semi-annual business reviews. Coached and mentored 38 staff members by offering constructive feedback and taking interest in their long-term career growth. Conducted all sales training to insure for quality and effectiveness consistent with the mission and objectives of U.S. Telecom. Established knowledge-sharing processes for 38 associates throughout the organization. Increased monthly sales by 70% by implementing strategies to develop and expand existing customer base through up-selling and cross-selling Managed budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Optimized current revenue streams by networking for additional business prospects with established clients. Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Added value to marketing material by introducing creative advertising concepts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Answered customer questions regarding products, prices and availability. Identified issues with existing marketing material to drive process improvements. Developed growth plans by identifying key clients, key targets and priority service lines. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Generated new sales opportunities through direct and telephone selling and emails. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Developed innovative business plans and sales strategies for vertical markets. Coordinated and managed major proposal processes from initiation to implementation. Generated business development awareness by implementing in-depth sales and marketing training programs. Senior Territorial Manager April 1988 to January 1990 Company Name - City , State Spearheaded Agent Program, resulting in a 300% increase in revenue. Spearheaded cross-functional initiative to achieve cross-selling and up-selling to new and existing customer base Trained all sales agents to up-sell add-on services to existing customers, generating incremental revenue and creating relationship-selling. Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Consistently secured new accounts, resulting in a 300% increase in year over year revenue. Trained sales teams on educational products at seminars and special events. Delivered exceptional account service to strengthen customer loyalty. Negotiated details of contracts and payments and prepared sales contracts and order forms. Led sales calls with team members to establish sales and customer retention goals. Monitored customer preferences to determine focus of sales efforts. Generated monthly and annual sales reports. Created and directed sales team training and development programs. Shared product knowledge with customers while making personal recommendations. Trained in negotiations and time management. Recommended and helped customers select merchandise based on their needs. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Trained new employees on company customer service policies and service level standards. District Manager May 1986 to March 1988 Company Name - City , State Credit/Marketing Manager V.P March 1984 to April 1986 Company Name - City , State Education Ph.D : Business Administration , 2003 California Coast University - City , State GPA: GPA: 9 Summa Cum Laude Business Administration GPA: 9 Strategic Business Policy, Marketing and Economic Policy, Organizational Psychology,
Cultural Dimensions of Management, Corporate Finance, Planning and Control, Management of Business and PublicOrganizations, Human Resource Management, Human Behavior in Organizations, Management Theory and PracticeCritical Thinking/Problem Solving and International Marketing. Summa Cum Laude MBA : Business Administration , 2002 California Coast University - City , State GPA: GPA: 0 Summa Cum Laude Business Administration GPA: 0 Emphasis on Organizational Behavior, Managerial Decision Making, E-Business, Management Science,
Quantitative Methods, Human Relations, Financial and Marketing Management, Business Law, ComputerTechnology for Managers, The Research Process. Summa Cum Laude Bachelor of Science : Business Administration Psychology, Sociology, Business Management, Organizational Theory and Behavior, Marketing,Economics and Communications , 2000 California Coast University - City , State GPA: GPA: 0 Graduated Summa Cum Laude Business Administration GPA: 0 Psychology, Sociology, Business Management, Organizational Theory and Behavior, Marketing,Economics and Communications Graduated Summa Cum Laude Prerequisites for State Certification: Addictions Studies : 2006 Case Management and Documentation, Addictions Studies
Hospital Corpsman/Psychiatric Technician : 1980 Palo Verde Junior College - City , State Hospital Corpsman School, EMT-II, Psych Technician, Crisis Intervention
Certified Substance Abuse Counselor. All College Transcripts are available upon request. United States Navy Interests Volunteer at Pegasis Riding Academy for handicapped children and adults.Work with at-risk teens on substance abuse and gangs (CGA) Additional Information COMMUNITY SERVICE
Volunteer at Pegasis Riding Academy for handicapped children and adults.Work with at-risk teens on substance abuse and gangs (CGA) Skills account management, ADP, Business Law, Case Management, Corporate Finance, Counselor, Crisis Intervention, client relations, Decision Making, Dimensions, Direct sales, Documentation, E-Business, Financial, Human Resource Management, Human Relations, International business, International Marketing, leadership skills, Managerial, marketing, Market, Marketing Management, negotiator, communicator, optimization, Organizational, Payroll, P.C., problem solving, protocols, Psychology, Research, sales, sales training, Strategic, strategic marketing, Technician, telecommunications, trainer | BUSINESS-DEVELOPMENT |
528 | PROGRAM MANAGER FINANCIAL MANAGER,
FACILITIES MANAGER Summary 18 years of experience for Operations manager Housing and Financial Institutions as well
as healthcare sector with experience of successfully coordinating the activities of
various departments concerned with the production, pricing, sales, and distribution of
products & services. Comfortable working with people of all levels and having an excellent
commercial approach to solving problems and developing business processes. Having proven
people management skills, with the ability to manage performance and motivate staff on an
individual and team level. Now looking for a new and challenging managerial or consultancy
position, one which will make best use of my existing skills and experience and also
further my personal and professional development
Core Competencies
Competition Analysis - Ability to analyze and compare firm's products with that of
competitors.
Good communication and management skills - effective leader and motivator.
Self-assured and confident.
Objective Statement
Desire to join a fast paced growing firm that offers a constructive workplace to develop
brand strategies, initiate strategic alliances, promote new products, and interact with
new clients in order to develop sustained business for the organization. Skills Microsoft Word, Excel, and Power Point Software: Microsoft Word, Excel, Outlook, Adobe
Photoshop, outlook and Databases Clarity system, Boston Post and HMIS database system Experience 03/2008 to Current Program Manager Financial Manager,
Facilities Manager Company Name － City , State Driving operational improvements, maximizing the value of the asset base while ensuring a
tight control on Operational costs. Responsible for monitoring and continually improving
standards of performance and quality within the operation. Duties: Managing a team of
approximately 20 employees in a busy work environment. Negotiating contracts, ensuring
that they balance value and risk. Establish and implement departmental policies, goals,
objectives, and procedures. Creating, managing and analyzing performance data and other
information. Ensuring that capacity and capability are continually planned. Encouraging,
identifying and developing best practice strategy. Ensuring compliance to all
Environmental Health & Safety goals & objectives. Producing Operations manuals which
define how the business is to be run. Working closely with the. 04/2005 to 02/2008 Clinic Manager Company Name Manager of the Facility activities and care plan development, service level
determination, on-site field. Responsible for direct supervision of clinical staff and
ensures adherence to internal policies/standards. Participates in the recruitment,
interviewed and orientation of team members. Evaluates their performance relative to job
goals/requirements; reviews records/documentation to ensure regulatory and in-house
compliance. Coaches staff and recommends in-service education programs and manages the
assignment of clinical associates. Ensures service quality and care coordination to ensure
proper communication between physicians and patients. Discusses operational issues,
updates on new/changed regulations and Oversight of clinical integrity of appropriated
quality of care provided, visits utilization, Accountable for financial budget goals
through utilization and providing appropriate and accurate patient care, case mix weight,
and appropriate utilization of delivery of patient care. 01/2001 to 03/2005 Marketing Manager Company Name － City 06/1992 to 12/1998 Duties Company Name － City , State Implementing new operational processes and procedures. Establishing and maintaining Roles and Responsibilities for personnel under your
management. Delivering regular team communications and organizing monthly meetings. Controlling all associated operational costs according to the prevailing annual budget
forecast. Supporting the planning, development and overall management of project budgets, in
collaboration with relevant senior field managers and HQ staff. Seeking ways of adding value to existing work areas. Working closely to build and maintain close working relationship with clients. Maximizing accuracy, productivity and space utilization. Assisting in the recruitment, training and development of staff. Solving disputes and complaints in a professional manner and within guidelines. Developed new marketing strategies to capture market channels with new clients. Brought
new processes to firm for its growth, using various marketing strategies and communication
skills in order to brand the firm in the market and attract new clients. Developed strategies and business for the firm by building corporate relationships with
customers and the industry/market leaders. Utilized sales and marketing tools to create brand awareness in the market. Introduced
improvements in business strategies based on customer feedback. Expanded business along with the respective market share for the firm. Played key role in company initiatives for developing new projects for future use. Education and Training June 2008 Bachelor of Business and Management University of Phoenix － City , State September 1999 Bachelor of Science : Nurse University of Washington － City , State Nurse June 2014 Master of Business administration : Healthcare University of Phoenix － City , State Healthcare Skills Adobe
Photoshop, balance, Budget development, budgets, budget, Business Management, business strategies, communication
skills, Negotiating contracts, Cost control, clients, customer services, Databases, database, delivery, documentation, Driving, Environmental Health, financial, Financial
Analysis, Managing, marketing strategies, marketing, market, Marketing/sales, meetings, Excel, Outlook, Power Point, Microsoft Word, negotiation, organizing, patient care, personnel, plan development, policies, Problem resolution, processes, process improvement, Producing, quality, recruitment, Safety, sales, strategy, supervision | BANKING |
529 | SALES ASSOCIATE Professional Summary I am talented individual who will bring my sales talent, fashion sense, and passion for clothing to your company. i have a proven track record of success in sales .i am looking for suitable position with a company that offers there staff superb career opportunities, job enrichment and a supportive work environment. Core Qualifications Sales expertise Accurate money handling Team player mentality Reliable and dependable Goal-oriented Excellent communication skills Sales force training Persuasive communication expertise Experience SALES ASSOCIATE 04/2015 to 05/2016 Company Name City , State Responsible for actively promoting and selling the company's products to a wide range of customers in a very competitive market place. Contacting potential customers that have shown an interest in the company's products and then selling to them. Actively seeking new accounts in a wide variety of locations. Updating of customer information in paper records and on computer databases. Handling the complete sales process. Researching new market and sales opportunities. Educating clients on the company's products and services. Converting prospects into active clients. Keeping in touch with customers via a range of mediums such as phone calls, letters, Email and SMS. Executing an organized, efficient and structured sales process making outbound sales calls. Sale/Customer Service Representative 12/2012 to 05/2015 Company Name City , State Serviced existing accounts, obtained orders, and established new accounts by planning and organized daily work schedule to call on existing or potential sales outlets and other trade factors. Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Received payment by cash, check, credit cards Issue receipts, refunds, credits, or change due to customers. Submitted orders by referring to price lists and product literature. Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Monitored competition by gathering current marketplace information on pricing, new products. Recommend changes in products, service, and policy by evaluating results and competitive developments. Maximized sales opportunities through outstanding customer service. Established and maintain good customer relations, with both internal and external customers. Spent time in the field promoting demonstrating company products. Sales Associate/ Customer Representative 10/2010 to 02/2011 Company Name City , State Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer. Maintain an awareness of all promotions and advertisements. Receive payment by cash, check, credit cards Issue receipts, refunds, credits, or change due to customers. Education High School Diploma June 2009 Charles Churn Christian Academy Skills advertisements, calculators, cash registers, competitive, credit, clients, customer relations, customer service, databases, Email, Issue receipts, letters, market, market and sales, pricing, Researching, selling, sales, scanners, SMS, structured, phone | SALES |
530 | ARTS EDUCATOR Summary Creative and innovative Art teacher passionate about making the middle and high school experience a positive one for all students. Works to improve school climate so that all students can learn course materials, as well as the social skills they need to thrive in all aspects of their lives. Excellent communication, interpersonal and effective leadership skills create easy interaction with students, parents and other staff. Accomplishments Served as the advisor for the [Student Club Name] Club for [number] years in a row. Skills Valid and Current Teaching Certification in Florida. Earth-Space Science 6-12, Art K-12, Elementary Education K-5 Positive and encouraging Experience 03/2005 to Current Arts Educator Company Name － City , State Supported students in developing strategies for individual needs and classroom group dynamics. Communicated effectively with educators from various grade levels. Wrote daily and weekly lesson plans. Physically and verbally interacted with students throughout the day to keep them engaged. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Encouraged students to be understanding of and helpful to others. Organized field trips to local parks, fire stations and zoos. Conducted small group and individual classroom activities based on differentiated learning needs. Conducted small group and individual classroom activities based on differentiated learning needs. Applied the positive reinforcement method to redirect negative behaviors. Promoted language development skills through reading and storytelling. Presented all class material and policies accurately and clearly for [number] classes each semester. Prepare lesson plans and set up goals. Demonstrate methods and procedures in the use of a variety of art materials and tools such as; acrylics, watercolors, brushes, graphite, colored pencil, oil pastel, cartooning, metal repousse', weaving, paper mache', sculpture, wire work, jewelry making, fused glass and ceramics. Assess students' needs and capabilities then utilize customized teaching techniques. Inspire students and assist them to develop their creativity and self-expression. Exemplary in classroom management establishing a student rapport that promotes learning and active participation. Initiate and yearly sponsor the National Junior Art Honor Society. Organize student art exhibition by directing the planning, publicity, preparation and set up of "Evening of Art" to showcase student work in a gallery setting. Manage an annual budget between middle and upper school divisions. Carry out duties as department chair to provide guidance, instruction, direction and support to fellow faculty members. Collaborate with co-workers to share best practices and resolve academic and disciplinary matters. Act as liaison between staff, students, parents and school director. Motivated individual with a true passion for life-long learning. 04/2005 to Current Company Name － City , State 08/2004 to 06/2005 Visual Arts Instructor Company Name － City , State Develop good rapport with students' in order to cultivate a creative and encouraging atmosphere. Effectively communicate information and ideas to staff, parents and students. Manage an annual budget for materials and supplies. 10/1990 to 07/2005 Owner/Artist Company Name － City , State Own and manage business which provides a variety of gifts and commercial signs. Supervise all aspects of the business including; customer service, sales, purchasing, accounting and employee hiring and training. Developed and produced a fused glass product line still carried in galleries and gift shops across the U.S. and the Caribbean. Education and Training Master of Science : Education NovaSoutheastern University － City , State , United States B.F.A Florida Atlantic University － City , State Bachelor of Science : Education University of Nebraska Omaha － City , State , United States Recipient of Goodrich Scholarship Coursework in Education Minor in Geology. The Studio at the Corning Museum of Glass － City , State City , State Skills People skills:enthusiastic people person, advanced problem-solving, great organizational skills Activities and Honors Featured artist on PBS TV series New Florida Glass Fusion Artist https://www.youtube.com/watch?v=fh0OCMyS_bk Student won GOLD KEY from Scholastic Art and Writing Awards and accepted award at Carnaggie Hall, NYC. Student won first place for colored pencil drawing, Gallery Hard Rock Casino, Hollywood, Florida. Member NAEA. Additional Information Work with Hadar's clay to make mixed metal jewelry. | ARTS |
531 | TEACHER Summary Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom. Experience Company Name August 2012 to Current Teacher City , State Key Contributions & Educational Outcomes: Consistently praised (by management and staff) for dedication, reliability, organization and effectiveness as one of school district's most in-demand substitutes. Filled in for permanent teachers at a moment's notice; closely adhered to lesson plans; and kept students motivated, engaged and focused. Showed resourcefulness and teaching effectiveness in meeting the needs of students with limited English language proficiency as well as learning disabilities. Voluntarily stepped in to run several after-school programs (e.g., girls' volleyball coaching, cheerleading coaching and after-school tutoring) when permanent teachers were unable to fill these roles. Repeatedly asked to sub at the same schools due to effectiveness and classroom management skills. After School Education and Safety Program Coordinator (1st-6thgrades) Company Name August 2006 to June 2011 After School Program Coordinator City , State Bakersfield, CA, August 2006- June 2011 Responsibilities Facilitates school effort to promote academic, physical, and social success of students by coordinating variety of after-school programs designed to increase academic achievement and improve overall educational experience Assists in developing, organizing and implementing activities to increase student participation in after-school program Maintains current knowledge of related State and District standards in order to assist in promoting school and community understanding of after-school programs; attends meetings and in-service training as required Maintain communication with school staff to ensure students academic success Enable students to reach their full potential Mange and supervise a staff of seven paraprofessional educators. Key Contributions & Educational Outcomes: Consistently praised for dedication, reliability, organization and effectiveness of establishing and maintaining a successful After School Program. Promoted a high level of participation by closely adhered to lesson plans; and kept students motivated, engaged and focused. Voluntarily incooperated several after-school programs sports teams flag football, basketball and cheerleading. Incorporated technology into students' learning activities for varied academic disciplines. Efforts proved so successful in enhancing student understanding of material that students were able to design and create their own web pages Company Name January 2009 to January 2011 Outreach Liasion City , State Attends various community meetings in order to disseminate information pertaining to school's specially funded programs in general and parent involvement in particular. Assists staff in reducing poor attendance working with Probation Department, Deputy District Attorney Refers students and Families to Student Attendance Review Board Refer students and families in need to community programs for needed resources Ensure school meets and maintains attendance goals to meet grant requirements Translate documents and meeting as needed Assisted teachers, specialists, counselors and other staff in reinforcing instructional program and guiding students in development of desirable academic and social skills and habits Worked with small groups of children under the direction of certificated staff Assisted with checking, care, preparation and arrangement of instructional materials and students' work Assisted with yard duty, first aid and home contacts Assisted with recordkeeping, filing, and other clerical duties as needed Education Bakersfield College 2010 City , State , US Bakersfield College, Bakersfield, CA; 2006 & 2010 California State University Bakersfield 2010 Bachelor of Arts : Child, Adolescent, and Family Studies, Sociology City , State , US California State University Bakersfield, CA; 2009-2010 Bachelor of Arts in Child, Adolescent, and Family Studies Minor in Sociology Passed CBEST Mathematics, Reading, Writing test Passed CSET ◦ Subtest I-Reading, Language, Literature, & History and Social Sciences ◦ Subtest II - Science and Mathematics ◦ Subtest III- Physical Education, Human Development, Visual and Performing Arts 30 Day Substitute Permit Cuyama Valley High School 2002 City , State , US Cuyama Valley High School, New Cuyama CA; 1998-2002 Volleyball (4 years), Basketball (4 years), Science Club President, California Scholarship Federation President, Class President, Class ASB Representative Irvine Valley College City , State , US Irvine Valley College, Irvine, CA; 2003-05 Allen Hancock College City , State , US Allen Hancock College, Santa Maria, CA; 2002-03 Certificate of Clearance Certificate of Clearance Substitute with Kern County Superintendent of Schools CPR and First Aid Certified (Infant, Children and Adults) Typing Certificate 42 wpm Certifications CPR and First Aid CPR Certificate of Clearance Typing Certificate 42 wpm Languages Teaching Experience; Bilingual Fluency in English & Spanish Professional Affiliations Boys and Girls Club of Kern County Skills Increase, Training, Coaching, Teaching, Clerical, Filing, Class, Comprehensive Large Array Data Stewardship System, Liaison, Translate, Mathematics, Writing Test, 42 Wpm, Cpr, Cpr And First Aid, Typing | TEACHER |
532 | NOC ENGINEER Summary To work for professional organization that gives an opportunity for growth and to contribute value based management talent along with the seeking guidance from proficient seniors to help me sharpen my skills. To be a part of the team that works in dynamically challenging environment for growth of the organization and helping in achieving goal congruency. Working as a NOC (Network Operation Center) Engineer in Encore Capital Group. That is a leading BPO in call center technology.
Having Eight plus years of professional experience, I bring forth a unique set of knowledge and skills which include an in-depth understanding of Business Processes and Structured Methodologies, experience in the Customer Service industry, excellent understanding of Offshore Client requirements, professional education and valuable experience gained mostly while working in last couple of organisation. Highlights Service Now, Microsoft Lync, MSN.
*VPN: Cisco client, Cisco SSL, Check point Secure client.
*Operating System: XP, Windows 7.
*Office Tools: MS Office 2007 & 2010 Experience NOC Engineer Apr 2011 to Apr 2016 Company Name Encore capital Group is one of the leading BPO in call centre industry with headquarters located in San Diego, USA. They were originally a part of Midland credit management which deals in collection of credit card and house tax loan Payments & also have overseas operations in Costa Rica, Warren, ST Cloud, San Antonio, Dallas, Phoenix and so on. Key Responsibilities and Technical Skill Set: Project:-EOS/NOC NOC is a part of Enterprise operations support that deals with the Infrastructure within USA, UK & India. Key Responsibilities and Technical Skill Set: Event Management-interpret alerts received via monitoring tools troubleshoot and take necessary remedial actions. Incident Management- Handling P1 Outage/Interruption. Taking care of incident management L2 and L3 bridges and drive them to resolution using incident management techniques under ITIL guidelines. Training new hires in NOC team. Alert configuration of server and network devices according to their threshold value specified by the concern team. Monitoring infrastructure devices with the help of various tools like Application Manager, Netflow Analyzer and Solarwinds Orion. Performing day to day activity which is specific to MCM environment with the help of tools like AS/400, SQL server management Studio and Idera Updating Dashboard, maintaining inventory for all NOC activities. Keep tracking of all Service Now tickets and their SLA's. Making shift Roster for all NOC engineers. Working and updating all the existing and new process documents and NOC day to day activities in Service now Knowledge Management which help the new joiners to understand the job responsibilities of NOC team. Working on Solarwinds Orion for configuring alarms, Nodes and other network devices. ServiceDesk Engineer Engineer Level 1 Analyst Dec 2008 to Mar 2011 Company Name supported technical troubleshooting for Desktops and Laptops for customers in both the US and China. Troubleshooting included all kinds of hardware and software based queries for Win XP, Pro, and Vista. After 11 months i was promoted to L2 Engineer. As a Level 2 Support, was responsible to coach Level 1 analysts by taking up technical sessions, making shift roster, engineer's attendance & also making pending call reports on daily basis. Key Responsibilities and Technical Skill Set: Giving first level support to end users and coordinating with other team for second level support (if required). Training new hires in the team as per the process and technical documentation furnished during the transition period. Handling all client escalations for the team in an effective manner. Critical Documentation, Training and Process Setup/Improvements as well as Customer Interaction. Creative bent of mind to track and learn new technologies quickly. Managing VC equipment's for connecting video conference across the domestic sites and also booked VC to connect automatically in Tandberg application. ServiceDesk Engineer and Floor Engineer Jul 2008 to Nov 2008 Company Name As a member of the ServiceDesk Team Working on Global Helpdesk & Del-IT Mailbox. Taking care of outages and interruptions-following up with NOC, Server and operations to minimize the outage impact on production. Deal with all Win 7, XP Pro machines on Network. Troubleshooting Client Based Applications (like Prolaw, Qlaw, Noble and GUI etc.) Troubleshoot issues related to VPN connectivity. Providing first level support to end user through remote support (RDP, Microsoft Lync, and teamviewer). Also working and helping other team members by providing 2nd level support on escalated issues. Creating and disabling LAN, I series and noble ids for new hires and NLE's. Create and modify Distribution Lists and Generic mailbox on Microsoft exchange mail server. Monitoring server performance for latency issues and providing support to end users for resolving latency issues. Working on internal and US Intranet for uploading and publish the company documents Working on I series application and noble application for group access, ID creation and password resetting. Working remotely on file server to provide access of specific path or department folder. As a part of SME team (Tier 2) assisting Level 1 analyst by taking up technical sessions and updating them with current update, new technology and process changed. As a member of the Floor Support Team Participate in Floor activities in weekend. Taking care of LAN ports with the help of network team and coordinating with the vendor Managing VC equipment's for connecting video conference. Daily routine activity while working in morning shift like printer check, VC room check and internet café systems working fine and after end of the shift send the checklist of all activities on global mail id. Worked as an IT helpdesk at client site Aricent Software Services wherein handled online technical queries of international customers support in all the skills PC (includes win 95, 98, ME, XP) and NT (includes win 2000 and NT. Key Responsibilities and Technical Skill Set: Logging call related to IT query through Phone or Emails and coordinate with engineers for resolving the same with in the S.L.A. Giving online support to china & U.S users over MSN through "Team Viewer" software. Also taking care of compliance issue by filing incident and marked the mail to concerned person or department and follow the proper procedure from ticket opening to closing Manage IT inventory (Hardware and Software) and follow up with vendor calls also. Jan 2007 to Jul 2008 Company Name Worked as a Sr. C.S.A as well as Allocator in an inbound process Xerox. Where in handled online query of Xerox customers related to their Xerox machine not working and toner booking. Following up with field engineer to get the update or status of call for any part change and punching the part detail in ORACLE (if required). Key Responsibilities and Technical Skill Set: Logging call related product query & for toner booking in oracle. Assigning call to engineer or warehouse and coordinate with engineer for the same. Punching install report and inventory also handled sales call. Education Bachelors of Arts(BA) Delhi University Arts 12th Grade PSM Public School Delhi Arts 10th Grade PSM Public School Delhi Certifications Diploma (ADCHNP) in Computer Hardware and networking from JETKING, New Delhi.
*CCNA trained from NET-TECH Institute (Janakpuri).
*LEADERSHIP ESSENTIALS CERTIFICATE: A Certification for learning and understanding the various ways and techniques how to manage a team and work in pressure situations at PC Solution.
*ITIL v3 certified. Having good knowledge of incident management. Personal Information Father's Name : Mr. Vikram Singh Dogra Mother's Name : Mrs. Soma Devi Date of Birth : January 26, 1985 Gender : Male Marital Status : Married Professional Affiliations Sanjay Dogra PROFESSIONAL SUMMARY OF Sanjay Dogra Name Sanjay Dogra Address H No 203, Karan Vihar, Kirari extn-II, Nangloi, New Delhi-110086 Interests Permanent address : H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place: (Sanjay Dogra) Languages English, Hindi and Punjabi Skills a Level 2, analyst, Arts, AS/400, bridges, C, call centre, CCNA, Cisco, closing, coach, Computer Hardware, Hardware, credit, Client, Desktops, Documentation, Engineer, English, Event Management, filing, GUI, Hindi, ids, maintaining inventory, inventory, ITIL, ITIL v, Knowledge Management, LAN, Laptops, LEADERSHIP, Logging, Managing, access, Microsoft exchange, mail, MS Office, Office, Windows 7, Win, Win 7, win 2000, win 95, 98, NT, MSN, Enterprise, Network, networking, Operating System, ORACLE, printer, Punjabi, sales, San, SLA, SQL server, SSL, tax, technical documentation, Phone, Troubleshoot, Troubleshooting, video, VPN, Vista, VC, Xerox machine Additional Information PERSONAL INFORMATION Father's Name : Mr. Vikram Singh Dogra Mother's Name : Mrs. Soma Devi Date of Birth : January 26, 1985 Gender : Male Marital Status : Married Permanent address : H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place: (Sanjay Dogra) | BPO |
533 | HR GENERALIST Summary HR Generalist with 8 yrs of professional experience in employee recruitment, orientation, engagement ,assimilation and termination procedures . Highlights •Employee recruitment •Talent Acquisition •New employee orientations •Employee Engagement and assimilation •Vendor Management •Termination procedures •MS Office proficient Experience HR Generalist November 2006 to May 2015 Company Name - City , State Onboarding: Welcoming the new employees onboard by ensuring they have a pleasant experience. Verifying and collecting all the mandatory educational & employment documents. Performing a reference check on the day of on boarding incase any document is not available. HR Engagement and Assimilation Handling employee's queries with respect to joining formalities Taking induction for the new joinees and briefing them about IBM and the concerned BU's to which they will be a part of. Briefing the new joiners on various policies like payroll, payables, medical insurance, reimbursement, superannuation etc. Updating the joiner's data /no-shows data in GOM. Ensure all the relevant departments are informed about the new joiners. Managing attendance and leave for the team. Mentoring & coaching new team members across locations on the process, and ensure they execute the process successfully. Preparing weekly & daily MIS reports. Preparing MOM and sharing it to the team for every weekly team meeting. Recruitment : Screening the resumes so as to assess the HR Fit & the Technical Fit of the candidate for the applied position. Taking care of the HR issues while screening the resume in terms of the present employer, years of experience, relevant work location, relevant background, relevant education, etc. Liaisoning with the Business for the Requirements and carrying out the recruitment process smoothly. Coordinating & handling week-end drives in location. Also involved in extensive Campus drives /Offcampus drives in Technical institutions. Chalking the Monthly requirements with the Managers & completing the same in the given time frame. Facilitating Vendor management by allocating requirements to vendors. Educating the vendors on the requirement skills so that there is a smooth flow of process regarding requirement. Handling queries from the competency Managers and solving them with regards to Recruitment, Hiring & Joining and also regarding the Policies of Recruitment. Documentation for Mandatory Offer Paperworks. Liasoning with Business Hiring Managers / Compensation Team for hiring approvals. Liasoning with Separations Team / WFM / HR Partners for approvals for Rehire / Restricted /Foreign National Hires Coordinating timely /accurate and 100% compliant Offer Rollout to ensure we meet out hiring numbers for each quarters. Handle post offer queries as raised by Business and candidates and direct them for solutions. Negotiating with offered candidates to convert them to join. Coordinating end to end with the different Business Units to get HR related issues and queries resolved on time. Coordinating with the candidates and the different Business Units through effective Telephone and E-Mail Communication. Internal audits and provide inputs for avoiding audit exposures along with process adherence. HR Consultant January 2006 to October 2006 Company Name - City , State Working on individual corporate assignments and sourcing candidates for different positions for providing manpower to their requirement needs. Counseling and evaluating candidates by taking preliminary round of interviews, calling them for final interview and doing reference checks on behalf of the candidates. Recruiting candidates by means of headhunting, employee references, networking. amp; jobsites depending on the resource requirements. Working on senior level assignments (15-20 yrs experience). Coordinating interviews, updating the candidates about the company, job profile, giving them interview tips and maintaining client relation. Also involved in recruitment selection of new executives for our company. Giving induction to the new entrants. Record keeping & documentation, database management in excel. Preparing agenda for monthly meeting. Weekly analysis of individual performance against the set target. Education M.B.A : Human Resources & Finance , 2005 Utkal University - State , India GPA: 1st Class with topper of our batch Human Resources & Finance 1st Class with topper of our batch Bachelor of Science : Physics Honours , 2002 OUAT - State , India GPA: 1st Class with Honours with Distinction Physics Honours 1st Class with Honours with Distinction Languages English, Hindi, Oriya Personal Information Date of birth : 2nd October, 1981 Marital Status : Married with 1 Kid Nationality : Indian Hobbies : Listening to music, Dancing, & Dairy Writing, Additional Information Skills Talent Aquisition Onboarding Documentation Vender management Microsoft Office | HR |
534 | CORPORATE PROJECT MANAGER Career Overview Seasoned project manager driven to achieve results through strategic planning and professional relationship
building. Success in developing beneficial alliances between leaders to effectively drive growth and achieve
goals. Dedicated to building strong teams within an organization through motivation and strong development.
Effective in fostering collaboration and consultative relationships with senior management and across
traditional boundaries; highlighting inflection points of technology decisions.
Technical leader with broad experience, brings focus on "big picture" business impacts of technology
projects: real costs, practical benefits, risks and contingencies.
Adaptable - skilled at supporting individuals, building systems, handling problems; as well as managing
teams, training, developing strategies, policies and processes. Qualifications Strategic Planning / Visioning & Tactical Execution Manpower Planning & Scheduling SDLC Methodology/ Problem & Change Software & Application Lifecycle Management Management SLA Authoring & Resource Allocation Expense Budgeting & Forecasting Team-Building & Front-Line Leadership Technology Upgrades & Training Led highly visible initiatives to develop, define and manage the execution of several ground up IT infrastructure and application integrations through corporate acquisitions and divestitures while successfully balancing resources, timelines and budgets. Experience in complete Project Management Life cycle including Planning, Execution, Monitor & Control and closure. Document business performance expectations, benchmark standards and develop guidelines. Interfaced with key stakeholders and project team members to prioritize requirements and information technology needs. Successfully lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement. Developed materials to successfully train associates. Provide oversight of yearly and monthly budget planning activities providing forecasting and day-to- day expense management keeping projects under budget and proper tracking of expenses. Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment. Assessing and recommending technology systems solutions based on operational needs while ensuring compliance with corporate standards. Interfaced with outside vendors to source materials. Work Experience 01/2014 to 01/2016 Corporate Project Manager Company Name Manage direct reports supporting multiple locations with annual revenues of $2M. Accountable for the
strategic direction, implementation, support, and development of all business applications, Enterprise
Resource Planning (ERP), Facilities Management, Financials, Forecasting and Procurement. Established change management and help desk solutions and policies. Developed new process design workflow to ensure on-time delivery of all solutions and within budget
leading to increase in monthly productivity by 20%. Centralized disparate support documentation for all business applications and architecture. Developed corporate process and tools for opportunities tracking, bid decision making and proposal
development. Developed training material for new products and technologies and delivered training classes to
associates. 01/2008 to 01/2014 Director of Information Technology and Systems Company Name Responsible for managing and executing business development activities for IT and other company business
lines. Provided executive leadership over internal company-wide IT infrastructure. Developed end user training material coordinating and conducting group and individual training
sessions based on staff and organizational learning needs. Introduced methods for tracking project management, workload planning and corporate business
performance metrics. Responsible for managing and executing business development activities for IT and other company
business lines. Installation of Gate and Locking systems (Saflok, Ving, Salto and Amano Mc Gann access control
systems) in various brands resorts interfacing with PMS systems. 01/2006 to 01/2008 Director of Information Technology and Systems Company Name Manage four hotels within REIT interfacing with both management and ownership to guide the hotel through
day-to-day operations. Insure that the company's strategic technologies needs are the primary focus. Provided first and second-tier technical support and knowledge on Windows server/desktop applications
and resort PMS/POS Systems. Provided operations management, including security, backup/recovery/disaster planning, off-hours staff
coverage. Oversaw $1.4 M capital budget and hotel conversion. Education and Training Bachelor of Science : Computers and Information Technology UNIVERSITY OF PHOENIX － City , State Computers and Information Technology Associates of Arts : Finance and Business Administration LAKE SUMTER COMMUNITY COLLEGE － City , State Finance and Business Administration 2016 ITIL Foundation Course Microsoft Certified Professional (MCP), CompTia A+, CompTia N+ Skills A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise
Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal
development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow | INFORMATION-TECHNOLOGY |
535 | SALES Summary I am clearly a loyal and friendly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Perishable Meats and seafood industry. I love to learn, and am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. Skills literate, MS Excel,Microsoft Word, AS400. Experience Company Name May 2004 to August 2007 Sales City , State Responsible for sales and marketing Fresh meat products and keeping accounts in balance. Responsible for resets,new store openings. Company Name April 1997 to May 2004 sales and marketing City , State Responsible for ,Package meat products and keeping accounts in. balance. Responsible for cost effective advertising. Lines, Sunnyland Foods, Lykes, Ball. Park, Tennessee Pride, Foster Farms Corn Dogs, Gwaltney, etc. Company Name February 1972 to March 1996 Key Account Sales Representative City , State Promote and market Sunnyland products in Georgia, South Carolina, And Florida. Received. company's highest sales award 1974,1978,1983,1985,and 1988. Education and Training Management Training Programs at Florida State - Dudley M. Hughes, Macon, Georgia May, 1966 - Jul, 1968) Graduated 2 years of accounting and Bookkeeping,1967,1968 Management Training Programs at Florida State University, Principles and Methods of Persuasive Communications, Effective Human Relations as applied to sales Skills accounting, advertising, AS400, balance, Bookkeeping, Computer
literate, Human Relations, Management Training, marketing, market, MS Excel, Microsoft Word, Persuasive, sales | SALES |
536 | TEACHER Summary Child care professional with background as a Family Support Specialist and a Teacher looking to join a growing and service-driven organization. Highlights Detail oriented Skilled multi-tasker Deadline- driven Fast Learner Culturally sensitive Effective communicator Accomplishments Received a Certificate of Appreciation for dedication of service and outstanding performance in August 2004. Received a Certificate of Completion at Los Angeles Southwest College. Experience Teacher 08/2014 to Current Company Name City , State Provide children ages 3 to 5 years old with a learning environment and experiences which help them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development. Promote family engagement in the child's education and well being. Provide training and guidance for parent and other classroom volunteers. Make a minimum of two home visits with each child's family and hold a minimum of two parent conferences each year. Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program Assist with transition to kindergarten or other child care or school placement. Prepare and maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations. Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed. Carry out authorized emergency and safety procedures and administer first aid. Comply with State of California Health and Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute policies and procedures, and other applicable state and federal regulations. Home Visitor 09/2008 to 06/2014 Company Name City , State Identified, recruited and enrolled families for participation in the HS Program. Worked with a caseload of ten (10) to twelve (12) families by going to the family home every week for at least ninety (90) minutes per family per week. Consulted with families and staff in identifying a family's or child's challenges/needs; explores solutions; Worked with parents to develop weekly home visits and weekly activity plans based on each child's assessment and identified family needs; Planned, participated and implemented socializations twice a month. Worked with parents to establish a Family Partnership Agreement and assists them in attaining established goals. Fostered the view and practice in parents that they are their child's first teacher and reinforced this concept with practical suggestions, Acted as a liaison and advocate between community resources and HS families; Helped families as necessary to arrange and keep medical and dental appointments as required by HS; Performed other duties as assigned. Youth Counselor/ Family Support Specialist 06/2004 to 09/2008 Company Name City , State Recruit and enroll families into the program. Developed and maintained meaningful, productive relationships with providers and families. Secure informed consent for family participation in program evaluation. Conduct periodic home visits to assess family resources and needs. Refer and link children and parents to needed services. Maintain enrollment throughout the program year through various recruitment strategies. Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and families. Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children. Collaborate with staff to facilitate children's transitions. Assist with outreach to families and recruitment of infants and children with disabilities into the program. Collaborate with Mental Health Specialist (MHS) or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed. Participating with Early Education Expert to lead teams of education, family support, and other support staff (i.e., mental health, disabilities) to plan and implement targeted and intensive interventions for children displaying challenging behaviors Communicate with education and care staff regarding infant/child's progress in the classroom. In collaboration with the classroom teacher, implement protocols to follow up on. Program worker 06/2002 to 09/2004 Company Name State Assist the program director in supervising and instructing youths at the program. Ensure that health information are up to date. Maintain proper control in a suitable and safe environment in assigned areas. Participates in staff development and trainings. Maintain records and document services in a timely manner. Enter service data into management information system. Participate in the local and statewide evaluation, and ensure compliance with the state policies. Attend family support team meetings, staff meetings, staff trainings, collaborations, and planning meetings. Prepare periodic progress reports (weekly, monthly as required. Education Child Development Site Supervisor's Permit. : Child Development 2012 South West College City , State , United States Of America Bachelor of Arts : English Language 1999 University of Jos City , State , Nigeria Skills Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching and Computing. | TEACHER |
537 | SENIOR COMPLIANCE OFFICER Summary Banking professional with more than 8.5 years experience in banking with the
strong knowledge of banking products, services and procedures,
especially in KYC/AML/CFT/OFAC/Global sanctions/FATCA compliance sphere, who can
help your company to achieve any goals while mitigating the risks. Skill Highlights Excellent verbal and written
communication skills with strong interpersonal skills; Strong analytical and
research skills; Excellent
team player, strong leadership abilities and team building skills; Dynamic and self-motivated; Creative and
result-oriented; Excellent organizational, project management and planning skills; Ability to work well under
pressure; Adherence
to deadlines; Detail-oriented, multitask; Reliable, responsible,
conscientious, easy-going; Demonstrated initiative and creativity in problem solving; Fast learner, eager for
self-improvement. Computer Skills Proficiency with personal computers and pertinent mainframe systems and software packages, including MS Office Suite, AML/OFAC monitoring software. Languages English (fluent), Russian (native), Belarusian (native), French (intermediate level (DELF B1), German (basic knowledge).
Professional Experience Company Name March 2013 to September 2015 Senior compliance officer AML/CFT; International Sanctions Compliance (mainly OFAC, FinCEN, European Union, Her Majesty's Treasury (HM Treasury), United Nations, others);
Sanctions lists management, downloading and
installing;
The Bank Secrecy Act, The USA PATRIOT Act, US
Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting
requirements knowledge;
KYC/EDD/PEPs procedures; Using in work Accuity, LexisNexis,
WorldCompliance, WorldCheck, DowJones AML/CFT/KYC/Sanctions compliance
solutions;
AML Risk Assessment, revising of work-with-clients'
risk;
Processing/Analytics/Investigations of AML/CFT/KYC/Sanctions
screening alerts on both the customer and transaction level;
Suspicious money laundering operations detection,
monitoring and analysis by reviewing alerts generated by the automated monitoring system, other sources;
Surveillance, account monitoring and investigating High-risk accounts and
their transactions;
Effectively communicating with and obtaining information from account
officers in order to support conclusions of customer activity reviews; Preparing narrative comments that summarize results of reviews and that support decisions regarding activity analyzed; Where appropriate, referring unusual or suspicious activity requiring further action to a supervisor;
Suspicious
Activity Reports (SARs) writing, OFAC reporting; Analysis and development of automation of AML/CFT/KYC/Sanctions
compliance screening processes/business processes;
Contacting with foreign financial institutions,
business correspondence, inquiries/investigations
processing (English, Russian);
AML/CFT/KYC/Sanctions training courses/presentations/consultings
to the bank staff; Other
duties and special projects as assigned. Company Name July 2008 to November 2012 Senior specialist at International payments department Working in SWIFT system; Processing and authorizing the customers'
payment orders through SWIFT system;
Payment investigations;
Surveillance, account monitoring and investigating High-risk accounts and
their transactions;
Relationship management
authorization (RMA) processing with foreign financial institutions; Processing and authorizing the customers'
payment orders through BISS (Belarusian Interbank Settlement System, analogue of US Automated Clearing House (ACH)), payment investigations;
Familiarity with Federal Reserve Bank settlements (Fedwire), Clearing House Interbank Payment Systems (CHIPS); Processing and authorizing treasury deals, Letters
of credit (L/C), trade-financial operations, foreign exchange transactions, interbank deals, others;
Controlling of bank's correspondent account
balances, working with obscure sums;
Financial monitoring of the customer's
incoming and outgoing payments;
Working with claims, complaints;
Reporting to the Department Head;
Contacting with foreign financial institutions,
business correspondence, inquiries/investigations
processing (English, Russian);
Other
duties as assigned. Company Name June 2007 to June 2008 Loan specialist at Retail banking and loan department Consulting customers on the banking products, loans;
Customers
attracting, detection of client needs;
Carrying on negotiations
with customers, promotion of bank services; Selling of additional
services and products; Undertaking due diligence in relation to
clients;
Analysis and assessment of the customer's creditworthiness;
Preparation of documents for examination to the
Credit Committee of the bank from initiation process to final approval;
Control of the correctness and completeness of
the customer's credit files formation;
Working with credit delays, preparation of reports; Working with customers' inquiries, claims,
complaints. Company Name September 2005 to June 2007 Personal banker/Teller at Retail banking department Internship and externship; Consulting customers on the banking products;
Customers attracting;
Carrying on negotiations with customers, promotion
of bank services; Selling of additional services and products;
Processing short-term and long-term deposits;
Cashier transactions services, withdrawals;
Recording of money movements in the bank database;
Preparation of reports;
Insurance services;
Western Union transfers;
Currency exchange, collection;
Working with
customers' inquiries, claims, complaints. Education International University "MITSO" (http://international.mitso.by/) 2010 Bachelor's degree : International Economic Relations and Management City , Belarus Minsk state college of services industry (http://kso.minsk.edu.by/) 2006 College degree : Banking and finance City , Belarus | BANKING |
538 | HR ASSISTANT Summary Highly motivated, and a dynamic Human Resources professional with diverse credentials seeking a position with a growing organization to make a positive impact on company policies, and experience career growth. Accomplished human resources and administrative professional with over 3 years' experience. Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload. Resourceful team player with a can-do attitude. Results-driven with strong communication, analytical, and interpersonal skills while maintain the utmost confidentiality. Highlights Compensation knowledge MS Office Suite AR/AP proficiency Oracle knowledge Great communication skills Great analytical skills *New Hire Training Filing & Records Management Spreadsheets/Reports Office Management Customer Service QuickBooks, Peachtree New Hire paperwork Experience 03/2016 to Current Company Name － City , State Sourced, recruited for call center to all departments throughout the company. Responsible for finding the right candidates and matching them to temporary or permanent job placement for the company. Maintaining computer system by updating and entering data in BrassRing an responsible for complete on boarding and exit interview paperwork. Compiling reports and spreadsheets in order to keep track of drug test and background checks that are completed for on-boarding process. Complete initial phone interviews to evaluate applicants' qualifications. Scheduling job interviews for field managers after seeing that applicant meet the job requirements. Administer and manage scores tests given to applicants before making the job offer. Help organize job fair and manage files for applicants that are not qualified. Circle K -Naples, FL Provides convenient services to the community. 02/2011 to 10/2014 HR Assistant Maintained employee compensation, benefits, PTO, timecards and promotion opportunities. Explained and held trainings for new and existing employees on benefit programs and company rules and regulations. Managed Background Checks from ordering paperwork to documenting results in the system. Requested and completed spreadsheet for drug tests results. Managed internal Human Resources records for two stores and oversaw all investigations and disciplinary actions. Completed exit interview paperwork. Managed and processed time card for payroll processing by manager in a timely manner. Processed new hire paperwork, completed on-boarding process and managed their records. Involved in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks. Further developed strong communication and customer service skills as result of working with clients. 01/2007 to 01/2010 AR/AP Representative Company Name － City , State Leading orthopedic medical device company Processed invoices and credit memos in accurate in timely manner. Review documents for product returns and loaner fees. Solveed incorrect billing, back up cash applications. Made collection calls to clients periodically Lien, Waiver and NTO. Processed invoice through payment cycle. Insured that all venders are paid in a timely manner. Reconciliation of vendors. Managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions. 01/2004 to 01/2007 Office Assistant Company Name － City , State Electrical company Updated the database with customer calls. Worked with NTO vender helped with reconciliation and ledger Balanced and transmitted daily revenue. AR/AP Filling lien, waiver and managed collection. Coordinated complex travel schedules, accommodations and trip logistics for candidates. Entered personnel and subcontractor data into a central database. Evaluated timecards for accuracy on the regular and overtime hours. Education Associates of Science : Human resources and Organizational Leadership RASMUSSEN COLLEGE － City , State Human resources and Organizational Leadership 06/2016 Administration leadership, Communications in your profession, Accounting, Employment Laws, Human resources 1 and Organizational Development. Member of Society for Human Resource Management (SHRM) PHR certificate after graduation Volunteer Work to mentor kids and young adults to succeed in their school or career path Score seminar on Human Resources -"How to Hire Smart" Rasmussen College Skills Accounting, ADP, analytical skills, AP, AR, Benefits, billing, Call center, Great communication skills, Interpersonal skills, credit, clients, Customer Service, customer service skills, database, Detail-oriented, Employee Relations, expense reports, Filling, Filing, hiring, Human Resource Management, Human Resources, Human resources 1, processing of invoices, leadership, ledger, logistics, mentor, MS Office Suite, Office Management, Oracle, Organizational Development, payroll processing, Peachtree, personnel, promotion, QuickBooks, Recruitment, Scheduling, Spreadsheets, spreadsheet, telephone, phone, website | HR |
539 | ADMINISTRATIVE ASSISTANT Summary Masters prepared Administrative Assistant seeking a position as Human Resource Assistant. Exceptional administrative skills, human resource experience, and 13 years of experience working with C-suite executives. Highlights Microsoft Outlook, Word, Excel, Power Point, Adobe Pro, SharePoint. Accomplishments Supported SVP through personal document management, calendar organization and collateral preparation for meetings. Experience Company Name City , State Administrative Assistant 10/2014 to 11/2015 Provide administrative support to Director of Operations and Plant Manager including managing their complex calendars and making domestic and international travel arrangements. Prepare presentations and assist in creation and editing of monthly newsletter. Prepare Global Reports & compile Management Reports. Reconcile expense reports. Organize off site meetings and Career Fairs. Open, sort, and distribute incoming correspondence, including faxes and email. Coordinate catering for luncheons and other meetings. Company Name City , State Administrative Assistant II 09/2013 to 09/2014 Provided administrative support to Chief Academic Officer and VP of Research. Managed calendars for two busy corporate executives while ensuring deadlines and time lines were met. Managed technology and c partner/stakeholder relationships. Transcribed/compiled meeting minutes. Reviewed and processed expense reports. Coordinated Department meetings and trainings. Arranged travel. Performed payroll functions, such as maintained timekeeping information and processed and submitted payroll. Proofread and ensured company policies were followed. Managed paper or electronic filing systems. Company Name City , State EA/Project Manager 11/2012 to 07/2013 Provided system and project planning; and administrative support to SVP. Estimated, executed, and implemented projects within the system. Ensured deadlines and time lines were met. Demonstrated superior skills in managing data and in using data to drive decision making. Trained users and answered questions. Presented research findings to groups of people. Performed needs assessments in order to determine the types of research and information that were required. Served as gate keeper for SVP Managed calendar and made travel arrangements for SVP. Company Name City , State EA/Supervising Corporate Assistant 03/2008 to 09/2012 Supervised corporate assistants and provided administrative support to SVP. Performed Human Resources responsibilities such as: selection, interviewing, hiring, on-boarding, training, and employee engagement. Assisted with CEO search Reviewed job performance issues with employees to identify causes and issues and worked on resolving issues. Interpreted and communicated procedures and policies to staff. Managed projects for Clinical Operations Department Filed and retrieved corporate documents, records, and reports. Prepared agendas and materials for meetings. Helped with departmental budget preparation. Created, maintained, and entered information into databases. Set up and managed paper and electronic filing systems. Composed and distributed meeting notes, reports, and presentations using Microsoft Word, Excel, or Power Point. Arranged conference, meeting, and travel reservations. Conducted Internet based searches. Reviewed work done by others to check spelling and grammar, and ensured company policies were followed (proofreader). Set up media equipment for meetings and web conferences. Company Name City , State EA/Corporate Assistant 03/2001 to 03/2008 Provided administrative support to SVP. Managed executive's schedule and served as gate keeper. Screened SVP's calls and assigned callers to appropriate parties. Compiled, transcribed, and distributed meeting minutes. Performed general office duties, such as ordered supplies and maintained records management database systems. Made domestic and international travel arrangements. Prepared agendas and made arrangements, such as coordinated catering for luncheons, for committee, board, and other meetings. Provided back up for CEO Executive Assistant. Managed projects within Clinical Operations. Prepared Power Point presentations and Board packets. Planned and organized retreats and significant events. Reviewed and processed expense reports for eight executives. Compiled and reported payroll reports for clinical operations staff. Company Name City , State Executive Assistant 10/2000 to 03/2001 Provided administrative support to President of Home Health Maintained President's calendar in Microsoft Outlook. Trained all new/current Provena Home Health employees to be proficient in Outlook. Scheduled appointments and meetings. Prepared meeting packets. Created tracking spreadsheets in Microsoft Excel. Prepared Power Point presentations and packets for Board Committee meetings Transcribed/compiled meeting minutes. Education Master of Science : Management Human Resources Jan 2012 Indiana Wesleyan University , City , State Management Human Resources Bachelor of Science : Management Human Resources Jan 2007 Olivet Nazarene University , City , State GPA: Summa Cum Laude Management Human Resources Skills Decision making Screening Interviewing Multi-Tasking Presentations Project Management Newsletter Expense reports | ADVOCATE |
540 | HR VOLUNTEER ASST. MANAGER Professional Summary I am dedicated to every project I have worked on with strong undergraduate and graduate credentials including five years experience in Assisting Management of Human Resources. I look to expand my knowledge increasing chances of future career opportunities by completing a Doctorate in business program. Educating myself as a full time student puts me in the position to operate in industries such as Manufacturing, Government, and Healthcare, those industries alone would increase my earning potential. Being educated in these aspects of business will help me operate any organization as needed with my Masters Degree in Business Administration, along with being able to comprehend what is needed for the organization to succeed. My aspiration while completing this MBA program is helping me allow myself to work in top management positions along with allowing me to show the skills gained through education. Skills Human Resource Management Product Design and Development Strategic Warehouse Management This is where I added to my knowledge of how to run an organization in an ethical manor making sure all aspects of being true to an organization, and making sure all policies and regulations are met within a timely manner making sure the organization does not have to suffer by paying unwanted fees taking them from the organizations cash flow. Knowing how to get any product or service to receiving location on time is another aspect of the key points learned during my undergrad education learning about Entrepreneurship. Master of Business Administration | Grand Canyon University Dates From (2016) - Current/ Expected graduation date (04-2018) Key points of education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment and analysis Risk management processes and analysis Project management Strong verbal communication Budgeting and finance Team liaison Human Resource Management Product Design and Development Strategic Warehouse Management This is where I added to my knowledge of how to run an organization in an ethical manor making sure all aspects of being true to an organization, and making sure all policies and regulations are met within a timely manner making sure the organization does not have to suffer by paying unwanted fees taking them from the organizations cash flow. Knowing how to get any product or service to receiving location on time is another aspect of the key points learned during my undergrad education learning about Entrepreneurship. Master of Business Administration | Grand Canyon University Dates From (2016) - Current/ Expected graduation date (04-2018) Key points of education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment and analysis Risk management processes and analysis Project management Strong verbal communication Budgeting and finance Team liaison Work History HR Volunteer Asst. Manager Company Name City , State January 2009 volunteer assistant Human resource manager Company Name City , State August 2009 to September 2014 Assist in handling common workplace disputes Assist in maintaining employment policies and inform staff Assist in hiring, firing, and disciplining staff Assist in Handling compensation and benefits Assist in creating new benefits Assist in setting salaries for certain positions, and organize benefits like healthcare and pensions. volunteer assistant Human resource manager January 2014 Assist in handling common workplace disputes Assist in maintaining employment policies and inform staff Assist in hiring, firing, and disciplining staff Assist in Handling compensation and benefits Assist in creating new benefits Assist in setting salaries for certain positions, and organize benefits like healthcare and pensions. Skills Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design and Development, profit, receiving, Scheduling, Strategic, Strategic Management Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design and Development, profit, receiving, Scheduling, Strategic, Strategic Management Education BA Entrepreneurship, Specializing in Logistics | Ashford UniversityDates From - (2010) To 2015 key points of education: Advertising New Business Strategy Organizational Management Organizational Dynamics MBA - Business Administration Grand Canyon University City , State 2018 | HR |
541 | ACCOUNTANT Summary Accounting professional with twenty years of experience in inventory and manufacturing accounting. Ability to fill in at a moment's notice, quickly mastering new systems, processes and workflows. Take charge attitude, ability to work independently, recommend and implement ideas and process improvements. Skills Microsoft Office Excel, Outlook and Word, SAGE 100, Ramp (WMS software) and
Syspro (ERP program) Experience Company Name City , State Accountant 04/2011 to 05/2017 Performed general accounting functions, journal entries, reconciliations and accruals. Completed monthly assigned account analysis (compared to budget and prior periods) and reconciliations as well. Participated in monthly, quarterly and annual financial closing processes. Participated in the annual budget process. Researched and approved all credit memos and debit memos to be issued (returns, damages, mispicks and price discrepancies). Implemented and oversaw RGA spreadsheet for returns used by customer service, accounting and upper management. Initiated and tracked claim process with carriers for damages. Built relationships with other departments including logistics, planning, customer service and sales. Participated in identifying and executing the company's business process improvement efforts and assisted management with special assignments and projects. Assisted in preparation of bank audits and annual external audit. Maintained full accounting functions of 3 subsidiaries
Inventory. Approved all inventory transactions for all four warehouses. Only employee who could process any inventory transactions; such as, adjustments and transfers for NJ warehouse. Other three warehouses need approval from me prior to making any adjustments to their inventory. Processed daily receipt of goods for corporate headquarters and our three 3 PL locations in GA, TX and NV. Monthly inventory reconciliation of all 4 warehouses including researching and addressing discrepancies. Initiated cycle count requests and reconciliation for all 4 warehouses. Organized and managed the year-end physical inventory count, analysis, and reconciliation at onsite warehouse. Analyzed and reconciled the physical inventory data from our other three 3 PL locations. Company Name City , State Inventory Control Manager 01/2008 to 01/2010 Became an expert user and handled rollout and training of a new ERP system (Syspro). Trouble shot the new systems which propelled efficiency gains and significant time- and cost-savings. Handled the purchasing and receiving of raw and semi-finished material, tools, supplies and any services necessary for manufacturing. Post take over, rebuilt trust with vendors / suppliers, repairing damaged relationships by ensuring timely, correct payments for all goods/services received saving the company in late fees and COD costs. Continuously renegotiated payment terms with suppliers/vendors resulting in improved cash flow and helped to facilitate the company's return to profitability. Updated computer files to ensure the accuracy of inventory levels. Processed work and completion dates; compiling progress of work reports and analyzing costs. Reported slow moving inventory and initiated actions to reduce effective inventory. Conducted cycle and year-end physical inventory counts. Successfully handled responsibilities which included inventory, purchasing and work order. Company Name City , State Accounting Manager 01/1995 to 01/2008 Prepared all relevant documentation and submitted data for auditors during corporate takeover in 2008. Designed and generated all monthly and Ad Hoc analytical reports. Analyzed cost control, providing timely and frequent financial information that supported corporate goals and objectives. Prepared monthly general ledger entries, reconcile G/L accounts to subsidiary journals or worksheets and posted monthly G/L journal entries. Posted month end sale tax entries to state sales tax worksheet; reconciled month end balance to G/L resolving any differences. Managed the payroll function which was outsourced to ADP. Recorded and tracked receipts and disbursements. Reconciled bank and credit card statements. Preparation of monthly, quarterly and annual financial statements; while working closely with external accounting firm. Maintained and oversaw all human resource activities including annual health insurance negotiations. Defined, developed and streamlined company's processes. Maintained MAS90 database to assure accuracy and furnished manufacturing with reports that were praised for their accuracy, user-friendliness and timeliness. Company Name City , State Full Charge Bookkeeper 01/1993 to 01/1995 Education and Training B.S : Business Administration Accounting Montclair State College Business Administration Accounting Skills accounting, general accounting, accruals, ADP, Ad, balance, budget, business process improvement, cash flow, closing, cost control, credit, customer service, database, debit, documentation, ERP, financial, financial statements, general ledger, human resource, insurance, Inventory, inventory levels, logistics, MAS90, Excel, Microsoft Office, Outlook, Word, negotiations, payroll, PL, processes, progress, purchasing, receiving, repairing, researching, SAGE, sales, spreadsheet, tax, year-end | ACCOUNTANT |
542 | CONSTRUCTION MANAGER II Summary Excellent supervisory and organizational skills with the ability to effectively handle multiple ongoing events and time critical projects. Flexible, fast-learner who adapts quickly to new situations and enjoys working in a team setting. Strong customer service abilities and accustomed to working with a broad spectrum of personalities. Skills Managing large crews Forklift and HAZMAT certified Safe job site set-up Power and hand tool operation Organized and detail-oriented Quality control Baseline schedules creation Blueprint fluency MS Office proficient Superb management skills Accomplishments Held a 96% success rate on assigned projects. Led the construction of a new 146 Wireless construction project. Trained and mentored over 23 construction workers, general laborers and apprentices. Experience Construction Manager II 09/2014 to 02/2015 Company Name City , State Mobile L700 builds out for T-Mobile Carefully coordinated plans and specs using marketing programming standards. Educated general contractor personnel on the quality standards throughout the construction process. Reviewed and investigated Proposed Change Order Requests (PCOR). Submitted all project closeout documents in accordance with the contract. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Tools used: LDO cam, Site handler, Ericsson portal, Excel. Construction manager 09/2013 to 09/2014 Company Name City , State AT&T RMR project, PMW Sprint / iDen project. Colorado, Wyoming, Montana assigned market of work. Managing construction start/Finish, closeout packaging, creating BOM, reviewing BOM with GC, scoping, and Red lining. Maintaining Milestone points in excel, daily conference calls, site visits. Educated general contractor personnel on the quality standards throughout the construction process. Reviewed and Tracked all Proposed Change Order Requests (PCOR). Submitted all project closeout documents in accordance with the milestone tracker for completion. Performed construction site pre-inspections and coordinated post-construction audits. Preforming LTE Sprint/UMTS upgrades. Tools used: Webase, Siterra, excel. Wireless Construction Manger 10/2012 to 09/2013 Company Name City , State Sprint Project. Supervisor: Proper BOM material ordered, reviewed drawings, red lined, as built, Daily site visits. Ensured crews had CPR, Com Train, Safety signage, fire extinguisher, first aid kit, Rescue bag, JHA properly filled out. Accurately provided status information on site progress with construction manger. Performed construction site pre-inspections and coordinated post-construction audits. Manager: managing 86 sites, over seeing 2 Field supervisors, Building BOM for site, CD correct and given to GC, Change order reviewed and properly managed. Kept tracker for milestone performance as received by my supervisor, Performed site audits with A% E vendor. Reviewed resume for hire. Tracked all P.O request for approval or Deny. Fire Fighter 03/2010 to 11/2012 Company Name City , State Fire fighter / EMT. Duties would include, fire suppression, station maintenance, continued training, Extra duties would include the wild land team, Rescue team, continued certifications in high angle rescue, SWR, Body recover Certified Diver. Was an active member in the Hammond fire as well as the high country near Fort Collins. Owner - Property preservation 05/2006 to 11/2012 Company Name City , State After much consideration family relocated the business to Colorado shutting down the Oklahoma region. Processed work order for financial institutions in regard to property foreclosure. Secure and maintain property assigned through Financial institution. Managed several General contractors, took bids, site surveys. Book keeping, Spreadsheets, Ordering supplies,. Field Construction Foreman 04/2006 to 08/2009 Company Name City , State Operations with RF: Re Mods, Antenna swap outs, assembly/Erection of tower structures, running coax lines, jumpers, TMA, diplexers, sweeping, closeout packages. Microwave full dress out using elliptical coax lines, path alignment, close out packages. Anritsu sweeping. Foreman 08/1994 to 04/2006 Company Name City , State manage crews assembly, mounting, running of coax, swinging path for full microwave build outs. Managed a crew of 9 operations to include sight set up, full turnkey operations. RF: Assembly of mounts, antennas, tower, monopole, guide towers, self supports, rooftops. Running coax varied sizes, Rigging, grounding, sweeping, turning in closeouts. Certifications: Cathead, skid loader, Backhoe, Hydro winch, Boom truck operations, Crane, Anritsu sweeping, comm training, CDL licensed to help company in relocating equipment. Inside shelter duties would include mounting racks, setting up batteries Pre walks, surveys Traveled U.S as well as outside the U.S to perform some of these services. Installation Technician 01/1993 to 08/1994 Company Name City , State Travel throughout Texas and Oklahoma to install twisted wire and fiber optic telephone and data cables in office buildings. Following wiring diagrams blueprints and ensures accuracy of cable and junction box layout. Testing all units to ensure a passing grade. Installation of A/V system, light mods, stage set ups. Education and Training Lubbock Christian University City , State Completed 20 semester hours of undergraduate course
work toward a Bachelors degree University of Maryland City , Germany Completed 10 semester hours of undergraduate course
work toward a Bachelors degree 1989 U.S. Department of Defense Heidelberg High School City , Germany Skills Heavy equipment operator, EMT, OSHA 10, comm train, Anritsu, | CONSTRUCTION |
543 | MERCHANDISER, SALES Summary [Job Title] equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Highlights ❖ Organizational skills ❖ Marketing, Lead Generation ❖ Strategic & Consultative Selling ❖ Interpersonal and Collaboration skills ❖ B to B sales ❖ Customer Retention ❖ Account Management ❖ Developing/Expanding Territories ❖ C-Level & Technical Presentations ❖ Project management Excellent sales techniques Accomplishments A member since 1996, elected to Executive Board 2009. Took time off to help with the earthquake relief. Organize fundraisers and benefits. Manage and recruit volunteers. Made contacts with significant contributors and corporate relations. Organized to ship containers of medical supplies, food, water and clothes to Haiti Achieved high honors from Elavon's VP of Sales. Conducted training for North Eastern team on Cold Calling techniques Awarded for the best "Pend Percentage" for October in North East Region Managed "Major Accounts" worth more than $50k in four territories. Reviewed and grew account base by 18% to surpass given objectives. Interviewed and observed potential candidates for employment, mentored new hires. Established new clients to grow profitable territories and meet set objectives, 12 per quarter. Provided clients with a profitable marketing strategy in both print advertisement and internet marketing. Continuously maintained and established solid relationships with clients. Met publication and internet deadlines; achieved 100% of sales quotas. Elected Captain and Speaker of Yorktown/Peekskill county team Presidential Achievement Award. Ranked 6th (must be in top 10 % of region) Experience Merchandiser, Sales 05/2013 to Current Company Name City , State Southern Wine & Spirits is a family owned sales and distribution organization with a renowned history of consistently delivering impeccable service through our 14,000 employees, covering 35 states. Build relationships with store owners. Strategically place merchandising and marketing materials in stores. Discuss and plan future opportunities for merchandising with management team. Point of contact for sales reps; assisting them in the field. Help sales reps sell their product into stores by booking high-end merchandising materials and locations. Organize warehouse and pallets. Distribute POS, samples, bar kits and racks to appropriate divisions. Build relationship with store owners. Discuss marketing materials with store owners. Notable Accomplishments ➢ Built strong relationships with key accounts ➢ Responsible for opening and closing storage unit. ➢ Implemented an organized system for distributing samples ➢ Booked strategic platform and window displays ACCOUNT MANAGER 01/2009 to Current Company Name City , State Forgotten Children of Haiti, established in 1993, is a non-profit organization supporting a pediatric hospital, orphanage and a school. A member since 1996, elected to Executive Board 2009. Took time off to help with the earthquake relief. Organize fundraisers and benefits. Manage and recruit volunteers. Made contacts with significant contributors and corporate relations. Organized to ship containers of medical supplies, food, water and clothes to Haiti. Notable Accomplishments: ➢ Increase donations to $50,000 in 7 months ➢ Spokesman at events, 300+ people. Press Interviews. ➢ Shipped 3 containers of medical supplies, food and water. LA Fitness has over 600 locations and is expanding in New York. It is one of the largest fitness chains in the country offering more amenities than any of its competitors. Established LA Fitness's new club in Yonkers by marketing to business and individuals. Grew the club volume from 0 to over 500 members in 3 months. Promoted to management which included responsibilities in the following areas: reporting club numbers, meeting with club developers, creating marketing strategies, leading sales meetings, one-on-one trainings. Notable Accomplishments ➢ # 1 commissions in the country for 8 pay periods July - November (avg comm.$3,800) ➢ Top 5 commissions in the country from June - January (avg. comm.. $2,800) ➢ Top Sales Counselor June - February, Top closing percentage. (83%) ➢ Rep of the month July to January Top in Sales for all months. Hebrew Hospital Home Continuum of Care is a non-profit, non-sectarian health care organization. It is a comprehensive health care system whose mission is to rehabilitate patients by providing the highest standards of care and individualized treatment. Responsible for expanding the Queens County Territory to a valuable referral source of over 200 accounts. Contracting Doctors and Medical Offices to partner with "HHH Home Health Network". Organize and perform sales presentations to Medical groups and Doctors. Prospect and develop relationships to maintain steady referral sources with Doctors and Office Managers through Cold Calls, Networking, and Sales Events. Coordinate Sales Events in collaboration with Sales Representatives. Notable Accomplishments ➢ Exceeded 3 month goal of 30 accounts with over 200 accounts. ➢ Developed Queens Territory; distributed Accounts to new Account Managers. ➢ Generated 30 referrals in first quarter, #1 in referrals for the quarter. ➢ Met 100% of Account penetration goals consistently, top for the territory. ACCOUNT EXECUTIVE 08/2008 to 09/2010 Company Name City , State US Banks partnered with Elavon in 2004. Elavon manages more than 1 million merchants, from small retail merchants to the largest organizations in segments such as hospitality, health care, and the public sector, delivering reliable and secure payment solutions to help businesses succeed. Achieved high honors from Elavon's VP of Sales. Conducted training for North Eastern team on Cold Calling techniques. A leader among peers achieved and surpassed sales quotas & goals; won contests and recognition. Managed five counties totaling 30 banks. Established new clients and maintained strong relationships with Bank Regional President, Managers and staff. Organized and performed presentations to bank personnel during "Area meetings". Notable Accomplishments: ➢ Ranked No. 3 among peers "Stack Ranking for 2009" in East Region ➢ Top Rep in the month of February (most activations 68) ➢ No. 1 "Monthly Fees" for May in North East Region ➢ No. 2 "Bundles Contest" for January in North East Region ➢ Awarded for the best "Pend Percentage" for October in North East Region ACCOUNT EXECUTIVE 09/2005 to 08/2008 Company Name City , State Yellowbook is the largest independent publishers of yellow pages nationwide. It offers multi-channel marketing solutions tailored to meet the specific needs of clients and the audience they target. Its brand is built on service and integrity with an end goal of delivering the most complete and relevant local business information to consumers. Managed "Major Accounts" worth more than $50k in four territories. Reviewed and grew account base by 18% to surpass given objectives. Interviewed and observed potential candidates for employment, mentored new hires. Established new clients to grow profitable territories and meet set objectives, 12 per quarter. Provided clients with a profitable marketing strategy in both print advertisement and internet marketing. Continuously maintained and established solid relationships with clients. Met publication and internet deadlines; achieved 100% of sales quotas. Elected Captain and Speaker of Yorktown/Peekskill county team. Notable Accomplishments: ➢ Presidential Achievement Award. Ranked 6th (must be in top 10 % of region) ➢ No. 2 "Net Gain" 2007 (achieving over 100% of quota) ➢ Two time "Rep of the Month" (September 2007, February 2006) ➢ Ranked 25th of approximately 200 reps in region, for new business. (53 sales totaling $105k). ➢ Significantly surpassed overall sales quota, three years in a row. "Quota Buster" (2006, 2007, 2008) ➢ Promoted within 11 months of hire. Education Bachelors of Arts : basketball leagues, skiing and exercise programs Marist College City , State , US Marist College, Poughkeepsie, NY Bachelors of Arts ~ COMPETITIVE ACHIEVEMENTS ~ A sports guru and competitor actively involved in basketball leagues, skiing and exercise programs. As a member of the Marist Ski Team competed against schools in Slalom and Giant Slalom events. As well as player on the Marist Rugby Team competed against teams in its region. Competed on the NCC Speech and Debate Team. Traveled to Portland, Oregon, placed NCC in 3rd place nationwide at the Phi-Ro-Pi National Championships and won multiple awards: ➢ Dramatic Interpretation, Bronze of 88 competitors. ➢ Parliamentary Debate, Bronze of 114 teams ➢ Debate Team, Overall Bronze of 109 schools Languages French/Spanish Professional Affiliations FUNDRAISER AND EVENTS COORDINATOR, EXECUTIVE Presentations C-Level & Technical Presentations Skills Sales, Benefits, Increase, Pediatric, Marketing, Account Executive, Clients, Of Sales, Sales Quotas, Solutions, Its, Closing, Award, Channel Marketing, Internet Marketing, Major Accounts, Marketing Strategy, New Hires, Overall Sales, Quota, Sales Quota, Yellow Pages, Cold Calling, Million, Retail, Retail Marketing, Training, And Marketing, For Sales, Key Accounts, Merchandising, Owned Sales, Point Of Sale, Pos, Sales And, Sales Reps, Account Manager, Accounts To, Accounts With, And Sales, Coordinate Sales, Networking, New Account, Sales Events, Sales Presentations, Sales Representatives, Territory, With Sales, In Sales, Sales For, Sales Meetings, Senior Sales, Top Sales, Account Management, B To B, B2b, Lead Generation, Project Management | SALES |
544 | DIRECTOR Executive Profile Forward thinker with expertise in marketing, partner acquisition, contract negotiation, communications, project management, collaboration and consensus building, combined with a Master's Degree in Business Administration. Professional Experience 02/1999 to Current DIRECTOR Company Name － City , State Currently lead key discounts initiatives involving technology, branding, marketing, strategy development and the evaluation of new member benefit programs: Collaborate with clubs to ensure consensus on partner marketing, branding, technology efforts, contract negotiations and partner acquisition Actively lead club work teams including the Discounts Task Force, the Member Data Capture Team, the Member Offer Database group and the Discounts and Rewards Re-Branding Team. Develop and present topics to the Discounts Sub-Committee Led club discussions that resulted in an unprecedented association-wide promotional commitment for discount partners Led staff efforts for the timely and successful evaluation and selection of vendors for the discounts technology solution Oversee the development of multi-channel program marketing materials for club use, including social media and other digital programs Provided thought leadership for the creation of a new system that provides analytics and insights on partner performance and marketing exposure Led sales acquisition efforts that resulted in the addition of numerous key brands to the Show Your Card & Save program, including New York & Company, Target.com, DIRECTV, Dell, Circuit City and Best Buy Successfully negotiated new partner contracts and launched new programs including AAA Prescription Savings, Target.com, Shell gasoline program, Payless, UPS and Travel Money programs. 09/1997 to 02/1999 INTERNET DEVELOPMENT PROJECT MANAGER Company Name － City , State Promoted to position. Managed overall Internet project and technical development of AAA.com functionality for online travel bookings, routings, travel material requests and TourBook look-up. Managed staff of four developers and directed the work of Internet designers, content editors and technical writers in other departments. Delivered enhanced national web site application on time for testing Conducted focus groups to determine site usability and design effectiveness Oversaw RFP process for selection of national Internet Service Provider Evaluated internet costs and developed recommendations for club pricing Collaborated with business lines to develop specific approaches for integrating and deploying the Internet as a service delivery channel. 04/1996 to 09/1997 ELECTRONIC PUBLISHING MANAGER Company Name － City , State Responsible for all aspects of America Online (AOL) project and interim internet project (AAA.com). Major accomplishments included: Managed the accelerated creative and technical development of AAA.com, using all in-house technical and publishing resources Built strong working relationships with Internet Development Committee members Managed development of TourBook, zip code, AAA offices and dues, and Approved Auto Repair database search functionality Created content and promotional programs for both online sites including two successful online contests which doubled site visits during promotional period Initiated development of a secure web site allowing credit card transactions and a more streamlined method of receiving online membership applications. 07/1991 to 03/1996 MARKETING / PRODUCT DEVELOPMENT MANAGER Company Name － City , State Performed various marketing and project management functions within Publishing area. Provided financial/market feasibility analysis for potential business opportunities including an electronic travel kiosk and a multi-media venture. Became Marketing Manager for the Publishing Division in January 1993. Developed club travel store program, a direct-to-member publications sales test, club marketing programs for retail publications. Served 18 months as program manager for AAA's World Cup soccer national sponsorship. Oversaw club promotions, AAA product development, retail distribution and premium product sales/development to sponsors. 07/1990 to 06/1991 VICE PRESIDENT BRANCH ADMINISTRATOR Company Name － City , State Managed operations for seven branches with 45 employees and $184 million in deposits. Developed and managed a successful plan to maintain existing customer base during period of government intervention. 10/1986 to 06/1990 VICEPRESIDENT Company Name － City , State Given statewide marketing responsibility in January 1990 for 36-branch institution. Previously directed these functions for the bank's 20-office Daytona region. Managed a $750,000 marketing budget with a staff of six. Developed and implemented innovative and cost efficient marketing plans to promote bank products and services. Directed several successful multimedia campaigns including one which attracted $20 million in deposits in 90 days. Launched business development program that generated $14 million in sales in three months. Program focused on prospect development, formalized sales reporting, sales tracking, follow-up, incentives and recognition. Established and managed an eight-person outbound telemarketing department that generated $2 million deposits during the first four months. 01/1984 to 09/1986 BUSINESS DEVELOPMENT REPRESENTATIVE Company Name － City , State Created Newcomer Program and designed to attract business from people moving to the area. Managed all sales efforts, which generated $20 million in deposits in the first five years. Promoted to Vice President, Regional Marketing Manager as a result. 01/1981 to 01/1984 NEWSPAPER REPORTER Company Name － City , State Covered city government, general news and feature stories. Promoted to business writer and reported on financial topics while studying for MBA. Education 1984 MASTER'S DEGREE : BUSINESS ADMINISTRATION Stetson University － City , State BUSINESS ADMINISTRATION 1981 BACHELOR OF SCIENCE DEGREE : Journalism and Business Florida Southern College － City , State Journalism and Business Skills America Online, AOL, Auto Repair, Branding, budget, business development, com, content, contract negotiations, contracts, credit, Database, delivery, Dell, financial, focus, government, Internet Development, Internet Service Provider, leadership, marketing plans, marketing, market, Marketing Manager, marketing materials, MBA, Money, office, multimedia, multi-media, pricing, product development, project management, publications, receiving, retail, RFP, sales, sales/development, sales reporting, Shell, stories, strategy development, telemarketing, web site, writer, zip | AUTOMOBILE |
545 | CUSTOMER SERVICE REPRESENTATIVE Summary Recognized for being able to promote exceptional results and productivity from a team of individuals. Six years experience within
Contact Center Operations, supervised teams of 20 up to 100 employees. Extensive experience within the Contact Center Operations environment, including daily communications with all levels of leadership supervisor, management. Recognized for ability to multitask and excel at any task assigned, analytical and organizational skills. Skills Microsoft Office Verint Siebel RTA Avaya Operating Systems Vista Windows 7 Windows 8 Windows 10 Experience 08/2015 to Current Customer Service Representative Company Name － City , State Handled large call volume while being able to multi task and provide accurate information to the consumers while maintaining a high level of quality of service. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 09/2014 to 07/2015 Customer Service Supervisor Company Name － City , State Provides supervision and leadership to a team of 20 to 60 customer service representatives and through the various
communication channels within operations (telephone, e- mail, written correspondence, and web-chat). Met contract specific
goals/objectives as required
Extensive experience with the Healthcare Marketplace
Supervise, develop, and coach CSRs to assure productivity, quality, attendance, and timeliness of work in the completion
of assigned projects and departmental goals
Maintain daily reports regarding adherence, service level, and staffed hours to assure CSR's and team are meeting contract
and department goals
Assume leadership responsibility for floor management (including agent placement), department tasks, and contact center
incentives
Work closely as a team with CSR's, other supervisors, customer service managers, and senior site managers within
operational areas of the contact center
Complete and deliver employee performance appraisals on a monthly and yearly basis and corrective actions as needed
Interviewed and hired qualified candidates for CCO customer service representative as well as performed substantial
portion of recruitment for new hire employees (including advertising and job fairs)
General Dynamics Information Technology. 10/2013 to 09/2014 Customer Service Representative Company Name － City , State Handled large call volume while being able to multi task and provide accurate information to the consumers while maintaining
a high level of quality of service. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well
as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 06/2011 to 10/2013 Customer Service Representative Company Name Handled 100 calls a day while being able to multi task and provide accurate information to the consumers while maintaining a
high level of quality of service. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well
as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints. Practiced Conflict Resolution, refer unresolved customer grievances to designated departments for further
investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Education and Training 2013 Associate of Science : Psychology Eastern Kentucky University － City , State Skills administrative, advertising, Avaya, budget, coach, Conflict Resolution, Prepare contracts, clients, customer service, dispatching, e- mail, forms, Information Technology, Inspect, ISO 9001, leadership, materials, Microsoft Office, Operating Systems, developer, performance appraisals, personnel, progress, quality, quality control, recording, recruitment, safety codes, Siebel, supervisory, supervision, telephone, Time Management, Vista, written | INFORMATION-TECHNOLOGY |
546 | ACCOUNTANT Summary Experienced accounting professional with proficient, analytical and problem solving
abilities. Results oriented and flexible in a rapidly changing environment. Skills Microsoft Office
Outlook Accomplishments C?Math.max(0,d+c):c:0;c. Experience 03/2015 to 07/2017 Accountant Company Name － City , State Processed daily corporate customer payments using CDK and Rental payments using TSD. Ran monthly customer statements. Responded to and followed up on customer inquiries. Processed daily cash journal entries. Responsible for running monthly aging reports for the accounts payable department and
stores. 10/2004 to 04/2015 Accountant Company Name － City , State Processed and paid state, city and county tax returns. Processed yearly property tax returns. Researched and responded to customer and the sales department inquiries. Ran monthly customer statements. Reconciled balance sheet accounts. Processed monthly journal entries using Agate a specialized software. Helped with month-end and year-end closings. Created various requested excel reports. 05/2000 to 04/2004 Accounting Manager Company Name － City , State Supervised one staff accountant. Responsible for the timely balancing of two accounting systems. Managed the reconciliation of all balance sheet accounts. Processed and paid the monthly state, county and city tax returns. Accountable for the accounts payable area. Developed and maintained various Excel spreadsheets. Implemented and oversaw system enhancements. 02/1989 to 04/2000 Accountant Company Name － City , State Processed monthly financial statements. Reconciled all balance sheet accounts. Processed and paid monthly state, county and city tax returns. Researched and responded to customer inquiries regarding monthly statements. Implemented and tested accounting system conversion. Education and Training Associate of Applied Science Normandale Community College － City , State Skills accountant, accounting systems, accounting system, accounts payable, balance sheet, conversion, financial statements, Excel spreadsheets, excel, Microsoft Office, Outlook, sales, tax returns, year-end | AUTOMOBILE |
547 | ADMIN OPERATING ROOM ADMINISTRATIVE COORDINATOR Career Overview Self-motivated individual with over 10 years' experience in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including insurance, non-profit and retail. Skill Highlights Microsoft Office Suite (Word, PowerPoint, and Excel), PeopleSoft, ADP Payroll. Core Accomplishments Multitasking Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment. Professional Experience 11/2007 to Current Admin Operating Room Administrative Coordinator Company Name － City , State Schedule and maintain the main operating room and surgical day care schedules for physician. Comfortable in interacting with all levels of the organization and public. Able to make decisions independently and quickly with minimal escalations. Successful adjusting to stressful conditions. Consistently maintains a courteous, helpful, and professional manner with all interactions with all customers. Train new hires ensuring ability to efficiently perform assigned tasks without supervision. Multi-task effectively from scheduling surgical cases to the Dynamic Schedule and ordering specimens. Maintain high levels of all departmental policies and procedures Joint Commission: Accreditation Health Care and Certification (J.C.A.H.O) and the Health Insurance Portability. 09/2015 to 05/2016 Mental Health Counselor - Intern Company Name － City , State Managed 10-15 clients with diverse ethnics, religious, and socioeconomic groups of people; and assisted clients with living and working in their community. Assisted clients with severe mental illnesses and their families in accessing community services, maintaining housing, and being active in their recovery. Taught and educated clients on social skill building, how to manage stress and anxiety, independence, and empowers clients to use autonomy in mental health recovery. Acted as client advocate and coordinated required services and resolve crises. Maintained 90% productivity of billable services on a daily basis. 01/2013 to 05/2013 Healthcare Worker Assistant - Intern Company Name － City , State Conducted intake and assessment of families and determined the appropriate services needed. Counseled individuals in personal, academic, financial and career concerns. Responsible for providing direct care services to families eligible for Emergency Assistance and supported them as they worked towards a goal of self-sufficiency. Made appropriate referrals for on-going services (DCF, DPH for Families, DMH, DTA, etc.) Actively participated and engaged families in Activities of Daily Living (ADL). 05/2010 to 04/2015 Operating Room Surgical Scheduler Company Name － City , State Reviewed insurance and financial information with patients. Ensured timely and accurate distribution of daily surgery schedules. Schedule patients' surgical appointments and maintain up-to-date confidential of patient files. Trained and mentored new employees. Maintained high levels of all departmental policies and procedures, J.C.A.H.O. and the Health Insurance Portability and Accountability Act (H.I.P.A.A.). 07/2002 to 07/2010 Dietary Assistant Company Name － City , State Maintained established standards of sanitation, safety and food preparation. Supervised a staff of 7 assigned duties and adherence to company policies, procedures and guidelines. Ensured temperature goals are met prior to steam table transfer and maintained throughout meal service. Followed infection control guidelines for sanitizing equipment and cleaning the preparation room. Ensured equipment and work area are sanitized and maintained. Continued. Education December 2016 MASTER OF SCIENCE DEGREE : Mental Health Counseling & Crime Justice Suffolk University － City , State Mental Health Counseling & Crime Justice May 2013 BACHELOR OF SCIENCE DEGREE : Psychology Suffolk University － City , State Psychology May 2013 BACHELOR OF ARTS DEGREE : Sociology Health Medicine and Body Suffolk University － City , State Sociology Health Medicine and Body May 2009 Bunker Hill Community College － City , State Criminal Justice & Psychology ASSOCIATE OF ARTS AND SCIENCE DEGREE Criminal Justice & Psychology Languages Fluent in French & Creole Additional Information Honors & Affiliations Alpha Phi Sigma, inducted 2013 Alpha Kappa Delta, inducted 2013 The Eastern Middlesex Opioid Task Force The Massachusetts Child Psychiatry Access Project (MCPAP) Available for Relocation Skills academic, ADP Payroll, C, client, clients, financial, Fluent in French, infection control, Insurance, mental health, Excel, Microsoft Office Suite, PowerPoint, Word, PeopleSoft, policies, safety, scheduling, supervision, surgery | HEALTHCARE |
548 | INFORMATION TECHNOLOGY AND AWS ADMIN INTERN Experience Information Technology and AWS Admin Intern , 04/2019 Company Name – City , State Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration
for company's financial department. Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud. Reduced the company's infrastructure cost by 10 times. Implemented secure off-site backups through scheduled weekly SSH dumps to remote server. Configured and troubleshot switches, routers and firewalls using TCP/IP protocols. Network Engineer Intern , 10/2015 Company Name Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN. AWS Certified Solutions Architect- Associate , 10/2018 Company Name – City , State ID-J007G7C1MFE41RSQ) Aug 2019
Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710. 04/2019 Company Name Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway. Created an EC2 instance with Windows AMI to host an application on virtual machine
WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018. Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP,
OSPF, HSRP, RSTP for routing and redundancy. Solved security threats by providing network security using ACL and port security
Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018. Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave. Work History Information Technology and AWS Admin Intern , 04/2019 Company Name – City , State Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration
for company's financial department. Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud. Reduced the company's infrastructure cost by 10 times. Implemented secure off-site backups through scheduled weekly SSH dumps to remote server. Configured and troubleshot switches, routers and firewalls using TCP/IP protocols. Network Engineer Intern , 10/2015 Company Name Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN. AWS Certified Solutions Architect- Associate , 10/2018 Company Name – City , State ID-J007G7C1MFE41RSQ) Aug 2019
Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710. 04/2019 Company Name Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway. Created an EC2 instance with Windows AMI to host an application on virtual machine
WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018. Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP,
OSPF, HSRP, RSTP for routing and redundancy. Solved security threats by providing network security using ACL and port security
Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018. Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave. Accomplishments DNS(Bind9) server, DHCP Server and Backup server. Integrated the network to release dynamic IPv4 and IPv6 addresses to provide firewall protection, NFS, IPsec VPN
Multi-client server chat application Spring 2018. Developed a real time multi-client server chat application in Python for a chat group by implementing socket programming. Secured the application by providing features like AES encryption, SHA 256, MD5 and symmetric key method
Client server Socket Programming using TCP in Python Fall 2017. Developed a Python script for the client on Linux for performing a set of mathematical expressions sent by the server. Evaluated the result by receiving a flag sent by the server to the client on successful execution of the mathematical
expressions, indicating a secure and successful TCP socket client-server connection establishment
SDN based Load Balancer Fall 2017. Designed a software-defined network to provide server load distribution for a pool of HTTP servers by analyzing the incoming
packets and routing accordingly. Optimized congestion by performing load balancing in round robin technique for the POX controller by using Openflow Switch
Client -server application for public-key cryptography in Python Fall 2017. Developed a secured TCP connection for encryption and decryption of text file and matched the output at the receiver. Created public key cryptography to generate a set of public and private key (.pem file) by using RSA cryptosystem. Education Master of Science : Telecommunication and Networks , 12/2019 Northeastern University, Solapur University - City , State Bachelor of Engineering : Electronics and Telecommunications , 06/2016 Summary Actively seeking full time opportunities from December 2019 Highlights IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL Programming languages: Python,Bash Scripting Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security, Computer Communication Networks,Multimedia Communication Active Directory, Routers Ad, Routing Apache2, SSH Bash, Scripting CCNA, SMTP Cisco Certified Network Associate, Switches Cisco, TCP/IP Client-server, VPN DHCP, WAN DNS, Windows Server Financial Firewalls FTP Gateway HTTP Internet Protocols IP ISIS LAN Linux Windows Multimedia Enterprise Network Security Network Networking Networks Operating Systems Oracle OSPF Programming Protocols Python RIP Skills IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL Programming languages: Python,Bash Scripting Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security, CComputer Communication Networks,Multimedia Communication, Active Directory, Ad, Apache2, Bash, CCNA, Cisco Certified Network Associate, Cisco, client-server, DHCP, DNS, financial, firewalls, FTP, gateway, HTTP, Internet Protocols, IP, ISIS, LAN, Linux, Windows, Multimedia, enterprise, Network Security, Network, Networking, Networks, Operating Systems, Oracle, OSPF, Programming, protocols, Python, RIP, routers, routing, SSH, Scripting, SMTP, switches, TCP/IP, VPN, WAN, Windows Server | INFORMATION-TECHNOLOGY |
549 | HR PERSONNEL ASSISTANT Summary I am a U.S. citizen who is authorized to work in the US for any employer. I have worked 8 years as an Office Clerk, 2 years as a Student Intern/Office Assistant, and 4 years as a Contractor. I am applying for the Data Entry Clerk position (Advert ID# 224278 Advert ID# 224278). My skills and experiences include: Administrative Support, Auditing, File Management, Meeting Facilitation, Office Materials Management, & Inventory Management. Highlights COMPUTER SKILLS: Microsoft Word, MS Excel, MS Outlook, MS PowerPoint, PeopleSoft. TYPING SKILLS: 40-60 WPM. ADDITIONAL SKILLS: Administrative Support, Auditing, Clerical, Copy, Customer Service, Data Entry, Delivery, Documentation, Fax, File Management, Letters, Meeting Facilitation, Organizational Skills, Proofreading, Receptionist, Research, Scanning, Scheduling, Secretarial, Telephone Skills, Office Equipment Maintenance, and Inventory Management. Experience Company Name City , State HR Personnel Assistant 03/2013 to 04/2014 Supported human resources staff with new hire orientations and monthly departmental meetings. Entered updated personnel and subcontractor data into a central database. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional employee data. Composed and drafted all outgoing correspondence and reports for managers. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained Heavy Filing of HR Personnel Action Forms to include new hire letters, awards, certifications and promotions, providing a stronger framework for consistency and detail. Assisted Senior Personnel supervisors in Coordinating and conducted new hire pre-interviews. Developed and maintained an internal new hire filing system. Received, maintained and filed appropriate paperwork as back up for all HR Office transactions. Typed memorandums, forms, and letters using software applications to complete HR office assignments and projects given on a regular basis. Utilized and Navigated PeopleSoft (HRS) to input, manage and research data. Operated fax and copy machines to complete tasks as needed. Initiated and maintained email correspondence with teachers, principals, VPs, and other members of NPS regarding personal ID information, teaching background & certification info, and criminal history clearance. Company Name City , State Assistant Store Clerk 05/2011 to 01/2012 Selling merchandise and providing customer services for patrons. Monitoring patrons to assist the store in loss and theft prevention. Restocking shelves. Improving data maintenance of produce inventory. Maintaining the appearance of the store. Assisting with maintenance of produce inventory Company Name City , State Office Clerk/ Federal Contractor 06/2008 to 10/2009 Checking and validating Retirement & NRC files in NFTS and CIS systems. Calling Applicant to Counter Window to Sign Certificate. Completing File Maintenance of Riders, Mergers, and Certificates. Finishing and documenting 3-Box Audit for Weekly Systems Update. Filing of FBI background report on Applicants. Assign scheduled appointments to appointed legal officers. Clerical Reception of Scheduled Applicants. Auditing Confidential Department Files. Composing & Mailing out appointment letters. Finalizing Pick list Printouts for Examinations/Cases. Completing NFTS Data Systems updates. Performing Clerical tasks regarding Naturalization ceremonies, including: A. Scheduling, Preparing, and Distribution of Certificates. B. Retrieval of Documentation from Applicants. Using Computer Terminal to update DHS Automated Systems. Providing Administrative Support in Processing. Performing Daily tasks of filing, recording, copying, and maintaining records. Company Name City , State Office Clerk/Federal Contractor 07/2005 to 01/2007 Performing Data Entry of Legal Documents and Court Case Dates. Mail Clerk and Online Mail Information Updating Setting Schedules for Staff or Private Meetings Filing and Faxing of Confidential Court Documents Metering outgoing and stamping incoming mail Reestablishing protocols for office supplies storage and maintenance Providing clerical support to Office administrators & Managers. Education Bachelor's of Arts : Political Science and Law 2007 Montclair State University , City , State , US Bachelor's of Arts Degree in Political Science and Law Montclair State University - Upper Montclair, NJ 1998 to 2007 High School Diploma 1998 Our Lady of Good Counsel High School , City , State , US High School Diploma Our Lady of Good Counsel High School - Newark, NJ 1995 to 1998 Skills Filing, Clerk, Maintenance, Clerical, Office Clerk, Clerical Support, Data Entry, Faxing, Incoming Mail, Legal Documents, Mail Clerk, Office Supplies, Stamping, Administrative Support, Audit, Auditing, Cases, Copying, Documentation, Documenting, Fbi, File, Finishing, Nrc, Scheduling, Basis, Correspondence, Database, Hr, Human Resources, Peoplesoft, Teaching, Inventory, 60 Wpm, Customer Service, Equipment Maintenance, Excel, File Management, Materials Management, Microsoft Word, Ms Excel, Ms Outlook, Ms Powerpoint, Office Assistant, Organizational Skills, Outlook, Powerpoint, Proofreading, Receptionist, Retail Sales, Scanning, Secretarial, Telephone, Telephone Skills, Typing, Word | HR |
550 | ENGINEERING TECHNICIAN Professional Summary Seeking a Position of Engineering Technician. SUMMARY of Qualifications. Fifteen years of R&D lab support. Troubleshoot and debug system to component level. Ten years of test lab setup and test equipment configuration. Over ten years of quality analyst/Inspections. PC board rework (fine pitch and through hole soldering) Test plan and test case development. Validation and regression tests execution and documentation. Complex system troubleshooting. Results-driven and focused Engineering Technician who prioritizes safety, cost-effective solutions and exceeding customer expectations. Skills Exceptional time management Operational analysis Root cause analysis Technical plan execution aptitude Highly dependable Detail-oriented Product improvement Strong leader Manufacturing process controls Proficient in SolidWorks Decisive Work History 11/2012 to Current Engineering Technician Company Name – City , State Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Followed verbal instructions and hand sketches to adapt and modify tooling. Improved product quality by customizing tools and eliminating variability. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. 01/2009 to 10/2012 Quality Analyst/Document Control Specialist Company Name – City , State Collaborated with engineers at the new product introduction phase to develop and verify design changes. Improved product quality by customizing tools and eliminating variability. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. Conducted engineering and detailed experimental tests to collect design data and assist in research work. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. 11/2007 to 01/2009 IT Associate Company Name – City , State Configure and test computer components on windows XP and Vista OS. Install patches and virus protection software. Migration of legacy system to latest technology. Support end users in issue resolution and training. Report bugs into bug database, track bug progress and verify bug fixes. Create, modify and execute test cases to qualify releases on multiple servers and platforms. Set up individual users with common resources i.e. network printers. Work closely with software, hardware engineers and QA team members to identify bugs, report and resolve technical issues. 04/2003 to 11/2007 Test Technician Company Name – City , State Unit test of individual components. Work closely with developers to investigate and resolve technical issues. Setup, Configure and execute system and performance tests. Qualification and Regression tests Verification of bug fixes/resolution. Report problems in the bug tracking system. Compiled data and generated graphs to interpret results and suggest key operational improvements. Followed verbal instructions and hand sketches to adapt and modify tooling. Collaborated with engineers at the new product introduction phase to develop and verify design changes. 02/2000 to 04/2003 Computer/Network Instructor Company Name – City , State Build computer networks (exp. Peer-to-peer, client server) Setup different types of network Protocols and their usage. Configure, setup and troubleshoot computer networks and related problems. Maintain computers and components used in the classrooms. Prepare students for A+ examinations. Work with students on isolating computer problems by process of elimination. Troubleshoot complex system to component level. 01/1990 to 02/2000 Network Systems QA Tester Company Name – City , State Define and write system test plans used in the qualification and testing of HP's NetSever line of Products Configure, setup and install Server operating systems and clients OS. Developed test cases from marketing requirements and functional specification documents. Plan, configure and setup test bed of clients (Windows environment) and servers which facilitate the validation of HP's Server systems. Conduct black box testing using manual and automated methods. Report problems in the bug tracking system and tracked them for resolution. Analyze problems to identify root cause and documented test status and results. Work closely with software and hardware engineers in the resolution of problems. Quality Assurance Technician Company Name – City , State Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Reformatted large datasets for use in technical applications. Compiled data and generated graphs to interpret results and suggest key operational improvements. Completed projects by effectively applying engineering, technical and maintenance procedures. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. QA Tester Company Name – City , State Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Reformatted large datasets for use in technical applications. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Completed projects by effectively applying engineering, technical and maintenance procedures. Education 1991 Bachelor of Science : Electronics Engineering Technology San Jose State University - City , State Electronics Engineering Technology A.S : Computer Science Mission College - City , State Computer Science Skills A+, client server, hardware, computer networks, Computer sales, clients, database, desktops, Documentation, functional, HP, HP NetServers, Inventory management and Control, laptops, marketing, materials, Windows, windows XP, Migration, network printers, network, NICs, operating systems, OS, progress, Protocols, Purchasing, QA, RAID, repairs, repairing, servers, specification, Technical Support, Troubleshoot, Troubleshooting, Upgrading, usability testing, validation, Vista | ENGINEERING |
551 | BRANCH BANKER Summary Secure a position that will utilize my strong communication and organizational skills, customer service background
and ability to work well with people. Skills Notary
Medallion
Microsoft Word, Excel
Detail oriented Experience 07/2004 to Current Branch Banker Company Name － City , State Provide exceptional customer service to all business and retail customers
Understand financial needs of customers while building and deepening relationships
Open and service customer accounts in an efficient and professional manner
Actively participate in outbound sales efforts to expand customer base
Prepare and participate in weekly team sales meetings and daily huddles
Loan Officer-Applications, Submissions, Customer documentation, Close, Book. 06/2003 to 07/2004 Branch Supervisor Company Name － City , State Managed and coach team while maintaining workforce stability by insuring knowledge of bank products,
procedures, and polices
Managed daily branch operations including but not limited to cash standards, regulations, compliance and
weekly, monthly, quarterly, and annual audits
Understand financial needs of customers while building and deepening relationships by cross-selling bank
products and services
Develop and expand new and existing consumer and commercial accounts. 10/1986 to 09/1998 Retail Banking Officer Company Name － City , State Oversee Branch operations and manage teller staff to ensure following bank's policies and procedures
Open and service customer accounts in an efficient and professional manner
Provide exceptional customer service to consumer and commercial customers
Identify and refer prospects to business partners
Loan Officer-Applications, Submissions, Customer documentation, Close, Book. Education and Training Diploma Hammonton High School － City , State Skills Book, coach, customer service, Detail oriented, documentation, financial, meetings, Excel, Microsoft Word, policies, retail, selling, sales | BANKING |
552 | ENGINEERING SUPERVISOR Skills PLC: IEC 61131 (Ladder Logic, Functional Block Diagram, Structured Text, Instruction List. ), Java, C, Visual Basic, VHDL, PSpice, Assembly (Intel, Motorola, TI), Labview.
Software Packages: AutoCAD, Inventor, Matlab, Microsoft Office, PSIM, Easy Power, Xilinx ISE, Printed Circuit Board CAD (Protel), Siemens Step 7, Wago CoDeSys, Allen Bradley RSLogix, ERP (Alliance, Global Shop, XA, SAP). Professional Experience Engineering Supervisor December 2014 to Current Company Name - City , State Leading and supervising engineering staff members as they perform their tasks and participating in budgeting, scheduling, and staff management. Establishing design standards, specifications, criteria, scheduling and resource-management for products and projects. Working closely with product line management to serve clients' aftermarket needs. Recommending and implementing improvements to engineering processes, methods and controls; conferring with management, production and other departments regarding manufacturing capabilities, production schedules, and other considerations to maximize efficiencies. Electrical Design Engineer May 2011 to December 2014 Company Name - City , State Identifying products within line of variable frequency drives, switchboards, generator control cabinets and PLC based control consoles having potential for improvement. Developing new products used in power systems product-line. Composing documents outlining the projects design, verification and validation process in accordance with API standards. Modeling the new/improved products using computer simulation tools in order to confirm specified performance. New/improved products comprehensive hardware design and complete software integration. Creating bill of materials, one-line drawings, schematics, layouts and instruction to manufacture prototypes. Developing test procedures to verify prototypes performance. Specific Projects: Custom pre-charge circuit for VFD systems with multiple inverters and common rectifier. 24VDC overvoltage relay for protection of 24VDC control devices against overvoltage. Standalone VFD house for raising derrick mast, test Topdrives and other applications IECEx/ATEX certification of low voltage motors (600V, 1800HP). Design of new motor testing facility using common DC link VFDs to replace Active Front End Drives. Commissioning of Siemens VFD lineup. Project Engineer October 2008 to May 2011 Company Name - City , State Designing generator control systems, variable frequency drives, dynamic braking cabinets, switchboards, panel boards, jacking switchgears, PLC based control consoles and remote IO boxes for land and offshore rigs. Developing bill of materials, block diagrams, electrical one-lines, detailed schematics and interconnection cabling diagrams.* Supervising production process of designed systems. Composing factory acceptance test procedures for manufactured products and supervising the procedures. Performing detailed troubleshooting of drilling equipment using computer simulations and by testing equipment on site and in the field. Traveling to customer site to meet with client, test, troubleshoot and commission the product. As the project manager, leading the team of onsite manufacturing staff, vendors and subcontractors. Performing technical studies including center of gravity calculation, motor model, short circuit, breaker coordination, harmonic calculation (IEEE 519), arc flash, fault analysis, voltage drop and power flow study to obtain certifications for designed equipment. Compiling technical and non-technical reports to describe products. Specific Projects: Kencana KM-1 tender drilling unit, Kencana Shipyard, Malaysia: VFDs, MCCs, generator controls, panel boards (480V and above) and control consoles. Friede and Goldman: VFD based jacking switchgears and control console. Remedial Offshore: VFD lineup, control and IO consoles. Xtreme Drilling and Coil: standalone VFD lineup, control and IO consoles. Shengli: Jacking switchgear. Facility Engineer August 2006 to October 2008 Company Name - City , State Power distribution General Responsibilities: Composing proposals, estimates and construction drawings for lighting, low and medium voltage power distribution, grounding and alternative power generation systems. Responsible for the campus renovations, environmental safety, automation, controls and HVAC needs. Specific Projects: New testing facilities for several engineering departments. Renovation of buildings HVAC system. Conversion of 2.4kV power distribution to 12.5kV. Golf cart charging station with solar panel roof. Automation engineer, Intern January 2005 to August 2006 Company Name - City , State Design and implementation of microprocessor based monitoring systems for laser spectrometers. Education and Training Bachelor of Science : Electrical and Computer Engineering , Aug 2006 University of Oklahoma - City , State GPA: GPA: 3.73 GPA: 3.78 Electrical and Computer Engineering GPA: 3.73 GPA: 3.78 Skills API, AutoCAD, automation, budgeting, C, cabling, CAD, Conversion, client, clients, DC, Designing, ERP, flash, Functional, hardware design, HP, HVAC, instruction, Intel, Java, Labview, laser, lighting, Logic, materials, Matlab, microprocessor, Microsoft Office, Modeling, Motorola, PLC, Power distribution, power generation, processes, Programming, proposals, Protel, PSpice, Renovation, renovations, safety, SAP, scheduling, schematics, Siemens, simulation, staff management, Step 7, Structured, Supervising, switchgear, tender, troubleshoot, troubleshooting, validation, VHDL, Visual Basic, XA | ENGINEERING |
553 | CONSULTANT Summary Accomplished Senior Business Systems Analyst with over 10 years of business process, project management, and technology experience for fortune 500 companies. Recognized success in driving projects of the highest level of complexity, critical business value, and corporate visibility. Highlights International Institute Business Analysis (IIBA) Certification - August 2011 MCDST Certification - Microsoft Certified Desktop Support Technician - August 2007 Lean Six Sigma Certification - May 2013 Demonstrated skills in business and systems analysis, project management, process analysis and improvement, data analysis and mining, inventory control, and quality assurance Experience Consultant 06/2013 to Current Company Name City , State Trained internal personnel in process awareness, execution, and documented mission critical processes Analyzed business process workflows and identified improvement opportunities Identified control gaps, determined root causes, and ensured appropriate controls were enhanced and / or implemented Installed and secured Cisco and Netgear routers and triaged internet connectivity issues with POS systems Senior Business System Analyst 10/2011 to 05/2013 Company Name City , State Served as a change case management liaison between Cardinal Health's medical products and pharmaceutical distribution stakeholders and its enterprise IT groups Provided SME guidance and support to business and functional users on existing and prospective SAP-related business processes Provided business process analysis and recommended workflow design solutions and informed work teams on process improvement and re-engineering strategies Updated and maintained documentation on process improvements and process performance Researched SAP CRM 3.0, CRM7.0 and ECC6.0 system issues and documented opportunities for improvement Gathered business requirements from business partners for SAP CRM system enhancement and business continuity purposes Documented UAT Plan for large project and worked with UAT Team to ensure all acceptance criteria for the requirements were included in the UAT task plan Tracked and reported all system and user acceptance test errors for management and developers Uploaded and maintained documents in SharePoint for knowledge base and training purposes Managed SAP CRM6.0 and CRM7.0 skill group, escalation rule changes, service profiles, BP profile and categorization schema changes for maintenance and enhancement Analyzed business data and applied analytical tools to interpret data Created reports using Business Objects functionalities, including like multiple data providers, prompts, and slice and dice Ensured testing activities enabled applications to meet business requirements and systems goals Lead discussions between the development and business teams to capture business requirements, stories, use cases, business flows and acceptance criteria Senior Lead Consultant / Manager 02/2011 to 10/2011 Company Name City , State Provided MS Office 2010 & Windows 7 deployment consulting support to package installation and support application patch updates via SMS and other enterprise deployment tools Managed team responsible for analysis, definition, specification, development, testing, documentation, and installation of new and existing applications Led and maximized e-commerce sales that achieved goals and customer satisfaction levels Analyzed and monitored sales and revenue generation through website traffic Ensured successful launch, implementation and operations of website Provided packaging and scripting applications via distributed to desktops and laptops across large, distributed enterprise environment Provided Tier II / III support of escalated issues, troubleshooting, and documented failed deployments Worked with cross functional teams both internally to IT and with business end-users IT Technician / Business Analyst 08/2010 to 12/2010 Company Name City , State Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing stakeholders and IT Team on a common platform Provided detailed mapping of current and future state process workflows Created reports using SQL Server reporting services Identified and prioritized process and system improvements designed to reduce costs and increase productivity Coordinated with researched detailed definition of mathematical models for Demand forecast and Optimization models Replaced current backup/recovery system with an enterprise solution to provide more reliable data for backup/recovery solution to meet enterprise SLA requirements Documented use-case scenarios and what-if scenarios for mark down process Worked with Quality Assurance Team to create and execute Unit, System, and User Acceptance Plan and test case scenarios IS Application Support / Business Analyst 04/2010 to 07/2010 Company Name City , State Analyzed current state process for Promotion Item Forecasting and identified opportunities for improvement Organized information system policies and procedures to meet audit requirements Prepared statistical sections of protocols, statistical analysis plans, and programming specifications for all phases of study design Developed Managed Care financial goals specific to each hospital's unique services, costs and market demographics Developed and maintained professional and business relationships with medical staff, Chambers of Commerce, local employer groups Leveraged Data Stage Tools, including Infosphere DataStage Designer and Infosphere DataStage Director for developing jobs and to view log files for execution errors Implementation and knowledge of HIPAA code sets, ICD-9 and ICD-10 coding Defined ICD-9 to ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file Interacted with surgeons, doctors and nurses regarding equipment or app crashes in OR Collaborated with regulatory, clinical, quality assurance, bio-analytical, programmers and data managers in monitoring on-going clinical trials, including database locks and un-blinding Collaborated with business units to assess impact of business requirements and to reach consensus on alternative solutions when necessary to maintain consistent and flexible architecture Organized and participated in Scrum meetings with team members Project Manager / Business Analyst 03/2008 to 06/2009 Company Name City , State Served in project manager role to ensure key responsibilities were carried out in accordance with defined expectations Ensured project deliverables met defined expectations and were completed within the baseline of time scales and budget Certified Safety, Health & Environmental standards were achieved and all required statutory and regulatory conditions were met Provided regular and timely reporting of project progress to the sponsors and stakeholders Proactively managed project issues and risks, mitigating as necessary Managed changes to the project without unduly affecting the stated objectives and benefits Established Scrum project management process and assisted team meet sprint and story goals. Served in business analyst role to identify opportunities for system enhancements to assist in planning and implementation Facilitated relationships with third party vendors, carriers, and affiliates to meet and improve he SLA time-lines of licensing process Partnered with procurement team to identify assets and the risks to those assets (risk assessment) Liaison to ensure contract requests moved through process in timely manner Monitored batch processing and made corrective actions as required Reviewed business requirements, system functional requirements, and developed systems specifications Assisted customers in establishing methods to trade files from partner using Cyclone SFTP or AS2 and performed testing after every installation Triaged customer issues regarding FTP, trading files, or connection error issues, including EDI Transaction Sets Business Analyst / Project Manager 02/2006 to 02/2008 Company Name City , State Established and managed demand management program for technology organization that improved the optimization and use of IT resources Provided SME guidance on compliance issues during requirements and testing phases Established enterprise-wide governance structure for technology demand management program that enabled effective decision-making and management of IT through all stages of planning, delivery, and operations Responsible for running data profiling reports and developing reports using SQL and DataStage Worked on all phases of data warehouse development and Product Lifecycle Management, including gathering requirements to testing, implementation, and support Collaborated with management on changing requirements and business processes in order to disseminate data to more than four different development teams (both internal & external) and identified potential risks on an on-going basis Led feed-back sessions with stakeholders to solidify business requirements and gain management approval prior to design phase of project Business Analyst 11/2004 to 12/2005 Company Name City , State Provided underwriting experience to interpret the requirements from the business and user community in order to accurately develop OOMC's first automated production underwriting (AUDS) engine Worked closely with project sponsor to build over 500 test cases to facilitate vendor proof of concept (ILOG/France) prior to vendor selection and contractual engagement Selected to work hand-in-hand with pricing manager while documenting the Enterprise Pricing Requirements and creating the AUDS message table Ensured testing activities enabled applications to meet business requirements and systems goals and participated in user acceptance testing prior to Go Live date Warehouse Dock Specialist / Trainer 01/2000 to 01/2004 Company Name City , State Unloaded and loaded trailers with freight and ensured all necessary paperwork was attached to each shipment of freight Dispatched loaded freight trucks out to yard or for delivery Trained new dock workers on proper handling of freight and forklift driving Ensured OSHA regulations was enforced on a continuous basis Education Bachelor of Science : Network and Communication Management 2005 DeVry University City , State , USA Skills Demonstrated, Hands-On Experience in: Lean/Agile, SDLC, Waterfall, Agile, ITIL, GAP Analysis, UAT, Business Requirements, Process Improvement, Process Mapping, Demand Management, Resource Management, and Project Management Lifecycle. | CONSULTANT |
554 | BUSINESS DEVELOPMENT ASSOCIATE Summary Extremely determined, outgoing, and passionate professional with proven ability to build rapport with clients. Strong communication and interpersonal skills make the candidate successful in seamlessly working with clients, staff members, and other professionals in various areas across different job levels. Experience Business Development Associate 12/2015 to Current Company Name City , State Contact new and existing clients to discuss how specific products could meet their needs. Identify issues with existing marketing material to drive process improvements. Collaborate with key client stakeholders and document organizational challenges and business objectives to define client requirements. Prepare ad-hoc presentations and proposals for internal projects and external clients. Conduct root cause analysis in order to identify data integrity issues and needed adjustments to Tableau's management reporting dashboards. Senior Financial Analyst 08/2014 to 12/2015 Company Name City , State Worked in partnership with key multi-functional stakeholders to identify risk, develop remediation strategy and assist in the implementation of effective control structures to help mitigate potential risk. Gathered rules and requirements from the Corporate Operational Risk team to successfully implement the enterprise wide Spreadsheet Policy; validated attribute data for over 1,000 spreadsheets, performed risk assessments and gap analysis with all GBAM Finance lines of business teams within a six-month time frame. Developed and led internal control training programs for management and employees responsible for conducting key controls and self-assessments across all business lines. Operations Analyst 11/2009 to 07/2014 Centrally managed an internal enterprise web-based application and acted as a trusted point of contact for over 2,000 users. Successfully on-boarded and trained new users and provided continuous support for existing users on system enhancements and evolving functionality Successfully managed the activities of 4 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Prepared and provided detailed monthly departmental reports and updates to senior management. Developed rapport with the user base by handling difficult issues with professionalism. Led global User Acceptance Testing (UAT) for application improvements; managed enhancements and successfully coordinated testing results with business and development teams. Education BBA : Management May 2009 James Madison University City , State Skills Microsoft Office Suite Visio SharePoint Zendesk | BUSINESS-DEVELOPMENT |
555 | VICE PRESIDENT/OWNER Summary A self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Senior Loan Officer offering collections, debt consolidation and customer service experience. Computer-savvy, professional and detail-oriented.Organized Senior Loan Officer who effectively identifies and resolves complex financial issues.Thrives in fast-paced and ever-changing business environments. Highlights Customer service-focused Sales expertise Collections proficiency Debt and credit management Excellent time management Energetic Safe Act of 2008 Certification Financial planning expert Steward of institutional regulatory compliance Knowledge of VA, FHA, Conventional and USDA loan processes Reliable Excellent communicator Accomplishments Received USDA Million dollar producer for the East Tennessee region for several years. My company also provided home ownership guidance on site for local factories, to help their employees understand the homeownership basics and to get them motivated toward homeownership. Experience Vice President/Owner September 2002 Company Name - City , State License No. 186260 Responsibilities included, but were not limited to, meeting with clients, loan applications, reviewing loan applications to see if they met the criteria for approval, determining the best loan product for the customer, preparing all loan documents for customers signature, processing the customers loan file. Verifications of employment and verifications of deposit, getting file ready for closing (all aspects of Loan Processing) bookkeeping, filing, answering multiple phone lines, payroll, pre and post-closing audits. Hiring and training of employees. Post closing loan follow up to ensure customer satisfaction with our products and services. Adhered to all federal and state compliance guidelines relative to mortgage lending. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options (such as VA, FHA, Conventional or USDA) Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Built knowledge about latest banking products and services through Continuing education every year. Legal Secretary February 2002 to September 2002 Company Name - City , State Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Organized and maintained law libraries, documents and case files. Photocopied all correspondence, documents and other printed materials. Received and disbursed all incoming mail. Composed and revised legal documents, including letters, depositions and court documents. Legal Secretary August 1998 to June 1999 Company Name - City , State Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Processed and distributed invoices to bill clients. Maintained the schedule for client appointments and court appearances. Composed and revised legal documents, including letters, depositions and court documents. Maintained office supplies by checking stocks and placing orders. Coordinated and scheduled meetings and telephone conferences. Photocopied all correspondence, documents and other printed materials. Organized and maintained law libraries, documents and case files. HUMAN RESOURCES/OFFICE MANAGER May 1997 to August 1998 Company Name - City , State Managed all aspects of production payroll for all 100 employees. All Clerical Duties, such as but not limited to filing, typing, answering all phone lines, handling employee disputes, shipping, receiving and accounts payable. Managed and filed any unemployment claims for all employees. Education Certificate : Mortgage Loan Originator Capstone Institute, 2008 - City , State , USA I have had training for several years in the Mortgage industry. I have attended several workshops and conferences offered by our lenders to introduce their new products and keep us informed about any upcoming changes. I also attend continuing education every year offered by the Tennessee National Association of Mortgage Professionals since 2009. Additional Information I have successively owned and managed my company for 14 years. This filled a need in my community as this was the only Mortgage Company there. I am very proud to have been such a big part of our community. Skills Calyx Point LOS Also trained on Encompass LOS Software Efficient in Microsoft word, PowerPoint and Publisher Client Bookkeeping Software | APPAREL |
556 | INTERIOR DESIGNER Summary Head designer for a Realtor developer, I have worked creating spaces and collaborating with contractors and architects. Developing innovative concepts and uses for the spaces. For my residential work I go beyond the surface thinking of the function and the style of the space, while working within a budget. Detail-oriented and the ability to learn concepts quickly. Excellent research, time management, and problem solving skills. Networking with suppliers and merchants in the area, allowing access to the newest materials and furnishings. Meeting with clients to find out what their wants and needs are, with consideration to their space and budget. Creating a design plan using CAD and developing professional boards to show the concept of the space. Following up with clients upon project's completion to make sure they are satisfied. All this is done to help grow their business and brand. Highlights Interior Design curriculum at Paier is designed to prepare the relationship between interior design and architecture. Basic structural principles and construction methods are introduced. The studio courses incorporate programming, conceptual design and development, and presentation skills. Guest juries of architects and design professionals regularly critique our presentations. Courses in ID Business, Materials, Kitchen & Bath, and History of Interiors provide us with the tools and critical thinking needed to succeed. AutoCAD Drafting Microsoft Office Model Making Corporate Building Design Residential Planning Kitchen and Bath Design Excellent Communication Skills Ability to work on multiple projects simultaneously Creative, innovative and having problem solving skills Excellent Attention to Details Team Player Accomplishments At PCA, I was involved with the school newspaper, Paier Perspective, where I co-wrote articles for the Interior Design Department and consistently made the Dean's list through all four years. Experience Company Name City , State Interior Designer 03/2011 Company Name City , State Interior Designer 11/2013 to 07/2014 Networking with suppliers and merchants in the area. Meetings with real estate agents, builders, and architects that we are working on projects with. Creating and maintaining the materials library by ordering; materials, fabric samples, finishes, and design accessories. Meet with clients, presenting the design plan and then reviewing the design plan according to the client's input. Confirming the design plan, specifying materials, finishes, lighting and flooring. Supervising the project to make sure it is done properly and according to the time-line. August 2013 I started a new build of 3,200 sq. ft. it's a shoreline home in West Brook. Everything custom designed from cabinetry with handpicked fixtures, staircases, fireplace, window treatments, to some of the furniture, all custom crafted pulled together in a seamless way reflective of clients' personality. I over saw that the project was properly planned by working closely with contractor allowing to complete on time and within budget. May 2012 I started the remodeling and updating a North Haven home. Up to date I have remodeled the den, living room, and the dining room. I am currently working on a bedroom and renovating the kitchen. In the summer of 2011, I interned at New England Kitchen and Bath in Glastonbury, CT, working with their head designer, Abbey Miller. We were able to go through the process of a job start to finish. We went through the steps of designing and computer modeling of new spaces, the ordering of top quality materials and fixtures, to overseeing the scheduling and workmanship of installers. In the summer of 2009, I worked in East Hampton, New York at the Grand Acquisitor, an upscale Antique Dealer. The store specialized in antiques such as; decorative accessories, lace, linens, silver, and furniture. The key to succeeding in the antiques business is knowledge. I was able to see 18th and 19th century furniture, clothes, accessories, and more. Here I learned purchasing skills and the ability to spot a good find. I also recorded and kept track of the inventory as well as helped in setting up displays. Education BFA : Interior Design Fine Arts 2013 Paier College of Art , City , State Interior Design Fine Arts Skills Basic, budget, conceptual design, critical thinking, client, clients, designing, interior design, inventory, lighting, Materials, meetings, window, modeling, networking, presenting, presentations, presentation skills, programming, purchasing, quality, real estate, scheduling, Supervising Professional Affiliations The American Society of Interior Designers (Allied ASID) National Occupational Competency Testing Institute (NOCTI) certified in CAD | DESIGNER |
557 | TUTOR Professional Summary Self-motivated and detail oriented individual with comprehensive training in ICD-10-CM/PCS, CPT and HCPCS II coding. Focused individual who has demonstrated ability to work well independently while actively coordinating with other team members. Seeking medical coding position. Education and Training July 2016 Career Step Professional Medical Coding and Billing Program City , State Certificate of Graduation with Honors
*Inpatient and Outpatient coding
*Medical Terminology
*Anatomy & Pathophysiology Professional Affiliations American Academy of Professional Coders (AAPC) -Member CPC-A (7/23/2016)
American Health Information Management Association (AHIMA)-Member Professional Experience 01/2013 to 01/2015 Tutor Company Name Tutored homeschool students in weekly high school prep courses. Researched, planned and facilitated studies in Latin, Debate, Literature, Composition, Algebra, Science, Geography and History. Provided parent mentoring and support. 01/2011 to Current Office Manager Company Name Tracked financial transactions. Monitored accounts receivable, accounts payable. Negotiated with vendors and customers. Produced profit and loss statements. 01/2008 to 01/2014 Independent Sales Consultant Company Name Presented product demonstrations. Communicated with hosts and customers and provided product support. Recruited and mentored new consultants. Won numerous sales and recruiting level recognitions and promotions. Skills computer systems, organized, self starter, grammar, communicates well | CHEF |
558 | TEACHER Professional Summary Looking for a position to use my strong passion for children's development, together with skills and experience that will enable me to make a significant difference. Also, to build a long-term career with opportunities for growth and to keep up with the cutting edge of the technologies. Qualifications Excellent communication and multi -tasking skills developed from previous experiences Excellent leadership skills, with the ability to take necessary actions in tasks when required Admirable work ethic Team player with exceptional communication skills Reliable, flexible and hard working Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, QuickBooks, Internet research Experience Teacher 08/2013 to Current Company Name City , State
Teach United States History, Civics, Geography, and English Language & Literature for Middle School. Plan, prepare and deliver lessons to a range of middle school classes. Conduct up to 5 classes in one day. Record and monitor student attendance. Mark work and give appropriate feedback to pupils. Devise and write new curriculum materials. Prepare pupils for external examinations, such as Stanford and SOL. Manage pupils' behavior in the classroom and on school premises. Administer examinations. Prepare coursework for students and the class. Teacher 08/2009 to 06/2012 Company Name City , State Implemented instructional activities that contributed to a climate where students were actively engaged in meaningful learning experiences. Identified, selected, and modified instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs. Assisted in assessing changing curricular needs and offers plans for improvement. Maintained effective and efficient record keeping procedures. Provided a positive environment in which students were encouraged to be actively engaged in the learning process. Communicated effectively, both orally and in writing, with students, parents, and other professionals on a regular basis. Collaborated with peers to enhance the instructional environment. Displayed professional and ethical standards when dealing with students, parents, peers, and community. Office Manager/Administrative Assistant 03/2006 to 08/2009 Company Name City , State Provided administrative support to the Department Chair and 15 faculty members. Arranged Senior Thesis Defense schedules for seniors and publish the ones that passed with distinction. Edited and prepared semester schedules for faculty. Calculated GPA and prepare certificates for students graduating with honors. Trained and supervised work study students for the department. Provided detailed information for parents and students inquiring about majors, concentrations and minors within the Department of Philosophy & Religious Studies. Student Services Assistant/Administrative Assistant 08/2004 to 03/2006 Company Name City , State Processed admission applications to include tours of the site, a review of records and scheduling of placement IEP meeting. Maintained and scheduled annual IEP (Individual Education Program) and Triennial (Eligibility) meetings. Processed and distributed monthly related service reports, quarterly progress reports and report cards. Maintained all aspects of student records to ensure compliance with the Department of Education. Worked with all school divisions in the state of Virginia to provide information regarding VSDBM-H's facility and offer assistance in following the procedure when students were referred. Provided parents with information regarding the regulations governing Special Education Programs for Children with Disabilities in Virginia. Maintained a database with accurate disabilities, geographical information, class list, related services and state reportable information. Business Manager/Travel Coordinator 03/1996 to 06/2002 Company Name City , State Administered salary payments for contracted athletic staff and processed student payroll. Controlled and maintained all recruiting travel to and from campus, making sure NCAA guidelines were enforced. Prepared and distributed travel itineraries, manifest and directions for team travel, arranged travel via chartered flights or chartered bus by processing bids, traveled with teams to provide assistance with teams meals, outings and any last minute arrangements as needed. Compiled financial reports and managed travel budgets for 46 teams. Processed all game competition contracts and processed invoices for payment thereafter. Administrative Assistant 09/1993 to 03/1996 Company Name City , State Provided administrative support to the Assistant Dean, School of Technology. Processed time sheets for thirty-five work study and graduate students. Interpreted departmental criteria for scholarships and grants offered via School of Technology and disbursed accordingly after verification using the AIS (Administrative Information System) and SIS (Student Information System). Organized and schedule summer interns. Education Master of Science : Education 2017 Liberty University City , State Bachelor of Science : Behavioral Science May, 2009 Bluefield College City , State Skills Administrative, administrative support, budgets, communication skills, Excellent communication, contracts, database, financial reports, grants, leadership skills, lesson plan, materials, meetings, Excel, Outlook, PowerPoint, Windows, Microsoft Word, multi -tasking, Internet research, payroll, Philosophy, Policies, progress, QuickBooks, record keeping, recruiting, scheduling, teacher, Team player | TEACHER |
559 | DIRECTOR OF NATIONAL SALES- US. HEALTHCARE Executive Profile SALES AND BUSINESS DEVELOPMENT EXECUTIVE Successful in sales management and business development at the local, regional, and national levels. Hands-on manager with highly developed negotiation skills. Provide sound budgeting, financial, and forecasting management. Creative problem solver who drives revenue, resolves conflict, and consistently exceeds sales goals. Skill Highlights Leadership/communication skills Business operations organization Client account management Budgeting expertise Negotiations expert Employee relations Self-motivated Market research and analysis Customer-oriented Microsoft Family Products Customer CRM GPO and IDN targeting Vendor and Distributor Relations National Business Development Regional Business Development Local Business Development Forecasting C-Suite Executive Targeting Exceed Profit and Sales Goals Problem Solver Sales Management Core Accomplishments 45% Healthcare division growth in 2014 500% growth of Healthcare active business pipeline Developed, managed, supported sales budget that exceeded 20 million dollars Exceeded sales and profit goals by 40% plus in 2010, 2011, 2012, 2013, 2014 Grew Northeast Region into largest and most profitable territory in company 2012-2014 Largest territory margin increase in company 2012-2014 Took territory from 5 % under contract to 65% (highest % in company) 2012-2014 Highest new account margin in company 2013-2014 Multi-Year contest winner Professional Experience Director of National Sales- US. Healthcare March 2014 to Current Company Name － City , State Responsible for leading and overseeing all national sales functions for healthcare segment consisting of medical gases, maintenance/certification services, and durable medical equipment Develop strategies to improve customer experience while increasing sales margins within hospital, dental clinics, skilled nursing centers, medical equipment and healthcare services segments. Manage divisional budgets/P&L, forecasting, sales, supply chain management, strategic direction and business planning for national sales representatives and supply chain engineers Identify key strategic relationships with suppliers in medical equipment, medical gas supplies, maintenance and certification services, GPO and buying groups to increase margin and sales Created new healthcare sales verticals and channel sales opportunities Manage and develop regional, national, and local distributor relationships for healthcare segment Responsible for client related risk assessment, action planning, project development, and implementation Project manager of all new healthcare facility construction opportunities Developed all healthcare training and marketing material for internal and external personnel Prospect, assess, mentor, and develop all fortune 500 healthcare opportunities in Nashville and with top tier US national customers Train national sales team in all aspects of healthcare related sales material including proposals, product offerings, and consultative healthcare sales tactics Support day to day sales activities for all reps Develop reporting capabilities for customer dashboards and key performance indicators for healthcare division Developed systems, policies, and procedures for internal customer service and data entry staff. Present all major proposals to clients, negotiate pricing, review contracts, and define service expectations National Accounts Manager- Northeast Region June 2012 to March 2014 Company Name － City , State Industries serviced include hospitals, skilled nursing facilities, clinics, retail sporting goods, and industrial wholesale contractor outlets for medical/industrial/retail gases and equipment Responsible for overseeing all business development activity in northeast territory that included all customer activities, customer service, budgeting, forecasting, contract negotiation, and billing. Attained new business via campaign management, direct selling, prospect qualification, value capture analysis through consultative selling techniques Coordinated all internal company activities with external partners to deliver solutions to clients Managed and maintained relationships with key national and regional distributors Achieved highest customer service ranking within company Managed, developed, and maintained highest profit and sales territory for entire company that included top 2 industrial accounts, #1 retail account, and #1 hospital account. Maintained highest activity levels within company for meetings, proposals, and new business sold. Business Development Manager June 2006 to April 2012 Company Name － City , State Responsible for managing all aspects of engineering business development and sales for Delaware and New Jersey to medical device, pharmaceutical, industrial manufacturing, electronic manufacturing, and R&D organizations. (DuPont, Dentsply International, Siemens, W.L. Gore, Goodrich, Chrysler, General Motors, T.A. Instruments, FMC BioPolymer) Exceed weekly actively goals with 15 + meetings, 3 client lunches, 100 + daily cold calls, 100 self-generated leads Responsible for customer analysis, developing sourcing strategies, identifying screening requirements per customer, coordinating selection and compliance processes, identifying K.P.I. and initiating formal procedures for follow-up and client saturation /satisfaction Coordinate and manage all internal responsibilities for various internal departments Identify and build relationships with all key decision makers and influencers that include: Direct and Indirect Hiring Managers, Provide a consultative and results driven process to clients that is accompanied by continuous follow-up Education B.A : Marketing , 2006 Bloomsburg University － City , State Professional Training Karrass Effective Negotiating Seminar Linde Pro Sales Training Sales Performance International-Solution Sales Sales Performance Internal-Management Training Challenger Sales Training Completed Advanced Sales Training I Consultative Sales Training Situational Leadership I Behavioral Interviewing Training Advanced Lead Generation Techniques and Diversity Training | HEALTHCARE |
560 | FULFILLMENT ADVOCATE Summary Guadalajara, Jalisco, Mexico
With a 8 year experience on the manufacturing and IT companies and knowing materials, finance,sales and supply chain processes where my concern is being in constantly growing. Today I would like to bring my expertise together with my strong analytical capabilities and excellent communication skills to international company with customer focus. I have no fear for changes and that is why I would like to learn new processes and being involved in new areas in order to be a multi skill person that faces every situation with the right knowledge. I believe that my substantial skills on materials and finance areas could be seen as valuable assets and would be very helpful in achieving of many business objectives. Highlights People Management Finance Manufacturing process Order entry Backlog Management Customer relationship Microsoft Office ERP (SAP,BAAN,ORACLE, 4TH SHIFT) Eclipse(Pricing program) Accomplishments Created critical backlog tracking and improve on-time delivery, customer issues and safety statistics. Kept inventory by 99% System architecture migration from ORACLE to BAAN V, BAAN IV to BAAN V Increased services penetration rate from 20 to 25% Inventory reduced project from desktops linux converstion into WINDOWS Experience 04/2014 to Current Fulfillment Advocate Company Name － City , State Liaison between sales, factory, planning , customer and logistics Coordinate with Order management for billing Billing Accuracy Business partner management. Backlog Management Customer relationship Supply analysis Orde entry 06/2012 to 04/2014 Business Operation Analyst Company Name － City , State Liaison between sales and customer for analyze the best option for customer customization services. Coordination and execution for customer services from second touch(rework) area/manufacturing site Coordinate second touch operations such as forecasting, production plan, process improvements. Analysis of backlog management. Responsible for 2nd touch area, p People management (80 people 2 shifts) Suppliers relationship 01/2011 to 06/2012 CSSM Customer Sales Support Manager Company Name － City , State Pricing update, New orderable items creation, customer relationship Anticipates and communicates product & pricing updates Ensures set-up and maintenance of Contracts (PS) Utilizes configuration tools to develop valid configurations meeting sales / customer reqs Create, submit, manage Lifecycle Maintenance of PN Proactively manages EOL & NPI in offering and catalog Propose alternatives for EOL products Drive catalog set-up & maintenance in line with Sales and customer requirements 04/2010 to 01/2011 INVENTORY CONTROL TEAM LEAD Company Name － City , State Inventory Control supervision Customer Service New Projects Implementation Purchase and sales management People management Supervise, train and provide support to the Hub's Specialist 1 in charge. Drive the month-end closing process at end of period, Ensuring that all Hub's Specialist complete all their month end close task's and to detect any issue regarding receipts and sales. Develop and organize the agenda and work plan for physical inventory at different warehouses in US such as coordinate the process of claim to recover part of the discrepancies reported by the warehouse contact. Coordinate and follow up for all new set up's within the VMI (Vendor Management Inventory) schema Projects involved: 04/2008 to 04/2010 Cost Accountant Company Name － City , State General Ledger Inventory control, Cost Analysis, Customer service,P&L, Expenses analysis, Revenue recognition) Financial and Fiscal statement preparation, presentation and accounting reviews. Costs control for distribution companies in US, EUROPE and MEX Intercompany Financial Customer service. US GAAP knowledge SOX Audit VMI financial flows set up. PPV monitoring and handling Expenses analysis P&L and Balance sheet reconciliation Overall Inventory control for Finance and Logistics process 05/2007 to 04/2008 Inventory Controller (Hub Specalist) Company Name － City , State Purchase management Inventory control Customer service Sales order management Overall Inventory control Distribution Centers. Logistics criteria management (EXW, DDP & DDU) Flextronics Supply Chain responsibility. Purchase, Sales & Return orders (RMA & RTV) PPV management Forecast and cycle count analysis Keep the inventory accuracy Sales order management Purchase order management. 05/2006 to 05/2007 Replenishment Coordinator Company Name － City , State VMI Management Supply chain management Inventory control Work with Buying staff and Store Operations to identify sales/inventory opportunities Confer with vendor contacts to obtain favorable and timely deliveries as well as the best possible pricing Waterfall forecast analysis Inventory Planning & Supply negotiation VMI(SMI) program JIT scenario negotiation trough 3PL's and In Plant Store Hardware and packing Suppliers setup trough IPS and Tents outside of production buldings for direct point of use delivery. Supply Chain Management. Education 2008 Diplomado : Cost Accounting University of Guadalajara － City , State , Mexico 2004 Bachelors Degree : International Business University of Guadalajara － City , State , Mexico Personal Information Languages English 90% Portugues 60% Skills Customer Service Self Starter Team player Analytics Additional Information | ADVOCATE |
561 | FACILITY MANAGER Summary Operations * Maintenance * Procurement * Security * Safety Experience Company Name City , State Facility Manager 01/2013 to 01/2017 Led a Staff of over 100 Paid and volunteer based teams to maintain and operate a 50k square foot facility situated on an 8 acre lot. Recruited, trained and maintained volunteer and Paid teams in areas of Facilities, Operations, Security, and Retail. Nominated, evaluated and monitored contractors for effective cost control Assisted in the procurement of equipment and materials to rehabilitate mechanical equipment/systems, central heating and cooling, electrical power system enhancement Achieved savings through effective planning and organizing while maintaining awareness of budget/constraints. Assisted the Project Manager in the oversight of all construction and renovation projects Implemented a Maintenance work order system to optimize the Maintenance and Custodial duties. Organized and approved all setup and rental event activities. Assisted in troubleshooting, maintaining, and Installing Audio and Video equipment Security and Retail Implemented a 25+ member Volunteer Security team Planned and Led the installation of a 32 and 16 channel CCTV camera system. Assisted in the planning, construction, and procurement of a New state of the art Cafe. Planned and implemented a Cafe menu and POS system. Led, organized and trained staff and managers to run the operation of the cafe. Assisted in the planning, Stocking, build and Staffing of Book Store. Manage the day to day operations of a 50,000 square foot facility situated on an 8 acre lot that included special projects in construction, and other support service requirements such as safety, security, buildings and grounds. Promoted, Resolved and evaluated the necessary preventative routine maintenance of all aspects of the facility including but not limited to a 2 acres Pond, waterfall, fountains, Elevators, Electrical, Roof, Landscaping, and HVAC. Directed and Participated in Selecting of Staff and contractors in all areas of the facilities. Company Name City , State Healthcare Program Planner Analyst 01/2007 to 01/2013 My results oriented background consisted of engineering and physical plant responsibilities in Healthcare that operated on a 7-day/24 hour per day basis and included shift coverage. I have reported directly to Vice Presidents, Directors, Supervisors, and Chief Engineers. My responsibilities included working with plant operations and maintenance, whereby my duties were instrumental in the assistance for physical plant management of a 330 bed hospital facility of 1,200,000 square feet and off-site locations that included large-scale special projects, construction, and other support service requirements such as safety, security, buildings and grounds. Other tasks included assisting in the procurement of materials in managing the engineering department, working with supervising managers, responsible for safety and efficient operations as well as other aspects of the facilities preventive maintenance. I also assisted with project management for new constructions, renovations, alterations, mechanical, electrical, utilities, HVAC/R, plumbing, fire safety, communication and associated systems. Company Name City , State Shipping and Receiving Coordinator 01/2005 to 01/2007 Assisted Management in the day to day operations of the receiving department, Led in the management of staff delivery schedules, Operated heavy equipment and lifts, Assisted and Directed the distributions of packages and materials to all departments. Handled sensitive supplies such as Bio Medical and Surgical supplies. Operated systems such as OTPS Receiving and Accounts Payable systems Located and researched Purchase Order information for proper budgetary allocations. Shipped packages using FedEx, UPS and USPS systems. Company Name City , State Nutritional Aide 01/2000 to 01/2005 Distributed dietary foods and supplements Maintained inventory logs and managed appropriate reports for follow up procedures. Participated in nutritional education activities. Assisted in making food and beverage items in accordance to mandated nutritional meal requirements. Maintained food preparation equipment and ensured appropriate storage. Coordinated Distribution carts to Doctors and Students. Company Name City , State Assistant Manager 01/1998 to 01/2000 Managed the day to day functions of an East Village Cafe, Opening and closing cafe, Ordering supplies, Customer Service, Placing Bakery Orders, Managing Cash Register. Education and Training Present National Career Institute Electrical Assistant & HVAC-R - A.A : Liberal Arts 2012 Essex County College , City , State Liberal Arts Trade Certificate : Electrical Assistant & HVAC/R Tech January 2018 National Career Institute , City , State , United States Electrical Assistant and HVAC-
Certificate in commercial and residential wiring, motor control and theory consistent with the National Electrical Code. Electrical safety including proper use of tools and equipment. Safety standards according to OSHA's rules and regulations. electrical theory to installation and repair of power apparatus, conductors and various types of switching devices. Interpret the National Electrical Code and read Blueprints. Establishing the source of energy loss and providing solutions Skills Accounts Payable, art, Audio, read Blueprints, Book, budget, Cash Register, closing, cost control, Crisis Intervention, Customer Service, delivery, HVAC, inventory, Regulatory compliance, Managing, materials, mechanical, organizing, camera, plumbing, POS, problem solver, procurement, Project Management, Receiving, renovation, renovations, Retail, Retail Sales, Safety, Scheduling, Staffing, Stress Management, supervising, troubleshooting, utilities, Video, wiring | HEALTHCARE |
562 | IT CONSULTANT Professional Summary Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments. Skills Database design Excellent problem-solving abilities Windows and Linux Website and portal monitoring Network maintenance Data backup and retrieval Product templates Brand development PHP Excellent communication skills SEO coding and strategy Website maintenance Adobe Photoshop Adobe Illustrator MailChimp PowerPoint presentations Web content HTML and CSS Adobe InDesign Superior verbal and written communication skills AP, MLA and Chicago Manuals of Style Natural leader Self-starter Desktop and laptop repair Patient Work History IT CONSULTANT , 01/2001 to Current Company Name – City , State IT, management, and marketing consultant providing business solutions, training, and motivation along with design and production for print and web certified with Sage Software and Intuit. Designed, and customized databases and created software integration solutions. Developed web and ecommerce sites. Designed and implemented motivation and training programs and workflow solutions Provided training for IBM, Continental Airlines, American Airlines, Exxon Provided troubleshooting and help desk support Developed search engine marketing and keyword strategy for ecommerce and lead generating websites Performed website analysis including performance metrics. Established compatibility with third party software products by developing program for modification and integration. Developed and implemented complex Internet and Intranet applications on multiple platforms. Coordinated with systems partners to finalize designs and confirm requirements. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Streamlined and enhanced the corporate accounting and operations system. Designed strategic plan for component development practices to support future projects. Managed creative projects from concept to completion while managing outside vendors. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Designed and implemented new server standards for core business services. LEAD INSTRUCTOR , 01/1994 to 01/2001 Company Name – City , State Start-up software training firm attained Top-Ten ranking in the Dallas Business Journal Business servicing Fortune 500 and smaller clients. Developed marketing strategy, training, and certification curricula. Taught technical modules on programming, project management, graphics, and databases. Organized and managed Microsoft Office User Specialist training for AT&T Alliance Developed and managed a consulting practice as a strategic company initiative CTO Lead in strategic and operational planning to achieve business goals Achieved and exceeded revenue goals in a changing technology environment Developed and maintained appropriate IT organizational structure to support business Identified opportunities for appropriate cost-effective investment of resources including staffing, purchasing , in-house development Establish department goals, objectives, and operating procedures Taught full curriculum offerings and trained and managed team of instructors Developed training program for AT&T Project lead on development projects Provided consultation, help desk, and troubleshooting Developed training and recruiting for instructors Produced career oriented lectures and presentations PHOTOGRAPHER/DESIGNER Portrait - commercial photography and video for print, web, and broadcast Took on a losing business and dominated market in under three years Offered full services including aerial, industrial, and color lab Built a market for commercial photography where none existed Photoshop expert ENGINEER Analyzed and designed plant workflow to meet company quality and revenue needs Time motion studies to assess mechanics and efficiencies of each operation Calculated piece rate against revenue projections Illustrated manufacturing specification catalog Trained employees on each operation. AND MANAGEMENT CONSULTANTInstructor and Consultant , 09/1992 to 01/1994 Company Name – City , State with a proven track record of problem solving, training, and business services for small to Fortune 500 Corporations. RESULTS ORIENTED Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers. Created an online training program to be used during video training conferences. Selected and assigned instructors to conduct training seminars. Clearly communicated objectives for all lessons, units and projects to all participants. Addressed all questions from training program participants. Worked with an average of [number] participants per class. Taught weekly internal software classes to more than [number] new users. Assumed ownership of all training program initiatives. Education Bachelor of Science : Information Technology , Current South University Online - City , State Information Technology Outstanding Achievement Award Affiliations Member National Society of Collegiate Scholars Member Dallas Society of Visual Communication American Society of Magazine Photographers International Webmaster's Association Microsoft Partner Global WebSphere Community Skills ASP.net, .net, ACT!, Adobe, Acrobat, Photoshop, Apache, Apple, ASP, broadcast, business solutions, catalog, color, consultant, consultation, consulting, credit, Crystal Reports, CSS, clients, databases, document management, ecommerce, ENGINEER, focus, graphics, help desk support, help desk, IBM, IBM WebSphere, InDesign, Javascript, Languages, TEAM BUILDER, Linux, marketing strategy, marketing, market, C#, Microsoft Office User Specialist, Microsoft Office XP, MS Project, Windows 8, Windows, Windows 9.x, MySQL, OS 5, organizational, photography, PHOTOGRAPHER, PhP, presentations, problem solving, programming, Project lead, project management, purchasing, quality, QuarkXPress, QuickBooks, recruiting, Sage, software training, specification, MS SQL Server, staffing, strategy, strategic, structured, training programs, troubleshooting, VBA, VBScript, video, Visio, MS Visual Basic, MS Visual C++, MS Visual Studio, website, websites, web marketing, workflow | CONSULTANT |
563 | CONSULTANT Profile Results driven and team oriented reservoir engineer with extensive experience in reservoir management, enhanced oil recovery, reserve evaluation, integrated reservoir modeling, compositional simulation, economic analysis, geomechanics, and project management, looking to utilize his diverse analytical and research skills in a challenging role. Fluent in English and French. Has experience working with professionals of different technical and cultural backgrounds. Skills Pressure and rate transient analyses Decline curve analysis (Fekete Harmony) Volumetrics and material balance Economic analysis (ARIES) Knowledge in SEC reserves estimation concepts Project management Reservoir management History-matching and production forecast Compositional and black oil simulation Enhance oil recovery (Waterflooding, CO2 injection, WAG, and polymer flood). Knowledgeable in unconventional resourse evaluation and modeling of fractured systems. Good understanding of reservoir geology and depositional system fundamentals Geochemical modeling Reservoir geomechanics Good understanding of log and core analyses Accomplishments Strategic development Contributed in negotiations between operators and CO2 suppliers to evaluate the technical and economic viability of CO2 enhanced recovery in three Illinois Basin oil fields. This will result to potential increase in profit oil by about half a million barrels. Project Management By being the Principal investigator for a US Department of Energy project my employer gained an award of $1,000,900. Demonstrated technical and managerial leadership by putting together a team of geoscientists and engineers to complete projects on time and within budget thus saving client about $2 million in capital and operational cost. Directed and mentored interns who later landed permanent positions as a result of my efforts. Trained engineering staff on how to use and troubleshoot Landmark Nexus and Eclipse commercial simulators and so doing increased efficiency of the group by 15%. Project coordination and outreach Led a team of three researchers to three universities in Cameroon to donate computers and provide training in ArcGIS, MS Excel and MS Access to geoscience graduate students and staff, in March 2014. Appointments and awards Appointed by dean of Graduate School to serve as student representative of the graduate council at the University of South Florida from 2007 to 2009, to advice the dean on general policies and procedures on matters related to graduate education and research. Received the European Union- Greenhouse-gas Removal Apprenticeship and Student Program (EU- GRASP) post-doctoral research scholarship from 2009 to 2010. Professional Experience Consultant January 2009 Company Name － City , State Feasibility study of CO2 storage and wastewater disposal i nto the Lawson Formation in Polk County, Florida Develop a semi-analytical equations to estimate CO2 storage efficiency and pressure changes at the wellbore. Conduct fluid flow and geochemical simulations of CO2 and municipal wastewater injection. Evaluate geomechanical effects of fluid injection into the Lawson formation. Reservoir Engineer January 2011 to November 2014 Company Name － City , State 02/2011— 09/2012 Investigator Miscible and immiscible CO2 EOR pilots Fields: Mumford Hills (Clore sandstone) and Sugar Creek (Jackson sandstone). Operator: Gallagher Drilling Inc, Evansville Indiana Work diligently with geoscience and engineering staff to develop models that reflect geology and reservoir features. Collect and synthesize input data for compositional simulations. Calibrate reservoir models to field observations and data. Estimate reserves and forecast production using both analytical techniques and compositional simulation. Evaluate the viability of different field development scenarios and new drilling locations. 04/2012—12/2013 Key personnel Development of dimensionless performance curves for three of the most prolific oil producing formations in the Illinois Basin (Aux Vases (sandstone), Cypress (sandstone), and Ste. Genevieve (carbonate)) Fields: Clay City, Dale, Johnsonville, Iola, Lawrence, Mill Shoals, Olney, and Zeigler. Operators: Elysium Energy LLC, Sherman Oil, Farrar Oil Co. Inc., Rex Energy, Gallagher Drilling Inc., etc. History-match reservoir models to field observations and data. Design 5-spot patterns of different sizes (20, 40, and 80 acres) for the eight oil fields. Conduct miscible and immiscible compositional simulations of continuous CO2 and water-alternate-CO2 injection Generate dimensionless curves from simulation results to evaluate EOR performance for each oil field. 10/2012—09/2014 Principal Investigator Depositional environment and storage efficiency Project Deopositional environments: shelf clastic, shelf carbonates, reef, deltaic, fluvial deltaic, fluvial & alluvial, turbidite, and strandplain. Define, plan, monitor, and modify project. Evaluate progress using MS Project. (www.CO2sinkefficiency.org) Work with a team of sedimentary geologists, geostatisticians, engineers, and field operators to develop rigorous geologic and geocellular models of formations having different depositional environments. Mentor and train reservoir modeling staffs develop skills to conduct compositional simulations. Develop simulation workflow and manage reservoir modeling tasks. Design and manage the development of an access database tool used to analyze and interpret simulation results. Other responsibilities Provide general reservoir engineering and characterization expertise to other projects Respond to request from field operators, agencies, and staff. Lead research tasks in other projects. Write reports, journal manuscripts and communicate results to management and clients. Post-Doctoral Research Engineer November 2009 to October 2010 Company Name － City Coupled CO2 EOR-geomechanics simulation study (Aneth Field, Paradox Basin, Utah, Operator: Resolute Natural Resources) Calculate equation of state using measured crude oil properties. Upscale reservoir static model using Petrel. Collect and generate input data for compositional simulations History-match reservoir model to field data and estimate hydrocarbon reserves. Conduct coupled flow-geomechanical reservoir simulation of CO2-EOR and storage using Visage. Analyze simulation results and evaluate changes in reservoir stress and strain Correlate predicted geomechanical stress changes with bserved microseismicity Conduct simulation studies to evaluate impact of inflow-control-devices on well injectivity. Geophysical survey assistant November 2004 to July 2005 Company Name － City , State Line-up cables and place geophones for geophysical surveys Assist in equipment and personnel transportation to field sites. Education and Training Training : 2014 Landmark Aries training course, June 05, 2014, Houston, Texas. Practical aspects of CO2 flo0ding, April 13, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK. Reservoir characterization from laboratory to field, April 12, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK. Training : 2013 Landmark Nexus Basic Reservoir Simulation Course, May 20-22, 2013, Houston Texas. Landmark Nexus Intermediate Reservoir Simulation Course Training : 2012 Kepner-Tregoe Project Management Workshop, July 11-13, 2012, Champaign, Illinois. Training : 2011 Evaluating Reservoir Quality, Seal Potential, and Net Pay Course, July 14-15, 2011, Champaign, Illinois. Ph.D : Civil Engineering , 2009 University of South Florida － City , State , USA M.S : Petroleum Engineering , 2004 Technical University of Denmark － City , State , Denmark B.S : Chemistry , 1997 University of Buea － City , State , Cameroon Minor in Chemical Process Technology Training Schlumberger Eclipse, Petrel, VISAGE, and PVTi, on-the-job training, 2010 Affiliations Society of Petroleum Engineers American Geophysical Union University of South Florida Alumni Computer Skills Aries, Nexus/VIP, Petrel, Eclipse, VISAGE, Petra, CO2 Prophet, Fekete Harmony, Kinder Morgan CO2 scoping model, Desktop-PVT, TOUGH2 and TOUGHREACT, ArcGis, Envi, C++, Fortran, and UNIX. | CONSULTANT |
564 | ACCOUNTANT Professional Profile Certified Accountant with more than 10 years experience working with company financial statements. Vast experience in preparing tax returns. Ability to critically review financial statements Highly motivated manager with excellent administrative, organizational and communication skills. Reliable person with more than 20 years work experience. Highlights Professional Accountant Tax Auditing Proficient in Microsoft office Management expert General and tax accounting Expert in taxation Skills Good Communication Customer Service Problem Solver Team work IT Skill Proficient in Quickbooks Accomplishments Setup a large taxpayer unit which collected over 70% of domestic taxes revenue. Increased revenue collection by 20% over a period of two years. Lead team that introduced the Tax Identification Number (TIN). Developed a new process for employee evaluation which resulted in marked performance improvement. Developed an enforcement process that improved revenue collection. Improved customer relations. Experience Accountant Jun 2013 to Nov 2013 Company Name － City , State Performed debit, credit and total accounts on computer using specialized accounting software. Managed accounting operations, accounting close, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Assisted the Managing Director with the production of the monthly financial and management reports. Prepared financial and regulatory reports required by boards of directors. Commissioner of Taxes Apr 2011 to Apr 2012 Company Name － City , State Managed over 80 staff responsible for the collection of domestic revenue Managed the formulation and implementation of the annual operational plan and budget of the domestic taxes department Prepared and managed the annual budget of the department Formulated policy objectives and strategy of the department Deputy Commissioner of Taxes Apr 2007 to Apr 2011 Company Name － City , State Ensured that the Large Taxpayer Unit (LTU) maximises revenue collections Managed and oversee the work of the LTU Made monthly reports summerising progress against plans and account for variations Established and reported trends in compliance and liaised with technical services unit to develop procedures or legal changes to counter threats to revenue Liaised with other government departments and private institutions to establish arrangements for collection, collation and exchange of relevant data Conducted performance appraisals on LTU staff Inspector of Taxes Jan 2003 to Apr 2007 Company Name － City , State Conducted tax audits on taxpayers. Produced tax audit reports. Ensured taxpayers compliance with payment and filing obligation. Advised taxpayers on tax issues. Assistant Inspector of Taxes May 1999 to Dec 2002 Company Name － City , State Planned and executed enforcement activities. Inspected tax returns and carryout desk audits. Prepared and issued tax assessments to taxpayers. Tax Officer Feb 1997 to Apr 1999 Company Name － City , State Ensured tax returns are processed efficiently. Maintained and up to date records of taxpayers' liability and payments. Senior Tax Clerk Dec 1991 to Jan 1997 Company Name － City , State Maintained taxpayer files. Issued tax clearance certificates. Provided first point of contact for taxpayers requiring assistance. Education Certificate , Management 2009 HMRC Staff College － City , State , United Kingdom Leadership and management skills Self-awareness and impact Communication and presentation skills Working collaboratively for improved performance Managing performance Managing change Getting more for less Delivering better compliance Engaging with customers for improved performance International tax and frontiers issues Human resource management Certificate , Management 2007 Management Institute for National Development (MIND) － City , Jamaica Management development and organizational development. Understanding difference and learning about others. Interpersonal skills, team skills and processes, leadership and performance management. Systems thinking, continuous improvement, business planning and presentation skills. Commonwealth perspective; tax administration module and best practice design for tax. Risk management and strategic planning. Tax compliance administration, audit case selection and risk based auditing. Planning investigations/large company investigations and cost benefit analysis. Value added taxes. Management of disputes. Tax evasion/avoidance and underground economy/money laundering. Fraudulent transactions. Issues relating to multinational corporates expatriate employees. Certificate , Taxation 2004 HMRC Staff College － City , State , United Kingdom Personal development Self-awareness and impact. Communication and presentation skills. Engagement with the taxpayer Customer focus. Business tax interventions. Personal tax interventions. Accounts examination. Case selection and risk analysis. Techniques for collecting returns and payments. Compliance strategy Special investigations and civil investigations of fraud. Understanding avoidance. Criminal investigations in practice. Presentation skills Project and team working. Tribunals including appeals, reviews and evidence. International taxation Transfer pricing. Tax treaties. Exchange of information. Taxation of e-commerce Computer record examination. Association of Certified Chartered Accountants , Accountancy 2002 Kaplan Financial (FTC) － City , State , United Kingdom Management Accounting Financial Accounting Financial Management Taxation Audit and Assurance Business Analysis Association of Accounting Technicians , Accounting 1998 Management Development Institute － City , State , Gambia Preparing Financial Statements Budgeting Financial Reporting Report Writing Cash Management Risk Management Professional Ethics Certifications Certificate:Achieving Management Potential Certificate: Taxation Certificate: Management Development Languages English Affiliations Association of Certified Chartered Accountants (UK) Association of Accounting Technicians(UK) Personal Information Date of Birth: February 17th 1971 Sex: Female Status: Married | ACCOUNTANT |
565 | DENTAL HYGIENIST Professional Summary I am a dedicated and energetic Dental Hygienist with a total of sixteen years experience in the dental profession. My focus has always been to provide exceptional patient care, counseling and motivation to each of my patients. I have experience with patients of all ages including those that are medically compromised. I am enthusiastic about dental health and enjoy educating patients as well as dental staff members on dental care and hygiene. Licenses State of Florida Registered Dental Hygienist Skill Highlights Nutritional Counseling Oral Cancer Screenings Smoking Cessation Preventative Care Soft Tissue Management Dentrix Dental Software Digital Radiographs Professional Experience Dental Hygienist September 2015 to Current Company Name - City , State Provide optimal dental hygiene care for every patient, reinforce oral hygiene instructions to every patient and each appointment, educate patients on their periodontal status, treatment possibilities, potential surgical, restorative or cosmetic procedures that may possibly be needed. Educate patients on the benefits of preventative care such as fluoride and sealants. ? Dental Hygienist February 2008 to August 2014 Company Name - City , State Assess patients oral health conditions, review dental and medical histories, dental charting, periodontal assessment and treatment, soft tissue management, administer local antibiotics, fabricate bleaching trays and occlusal guards, schedule patient appointments. Dental Hygienist June 2006 to December 2010 Company Name - City , State Worked on an as-needed basis as a part-time hygienist providing dental care to patients as well as periodontal treatment and maintenance. Exposed and developed radiographs, recorded conditions for diagnosis and treatment by dentist. Applied fluoride and sealants. Dental Assistant February 2003 to June 2005 Company Name - City , State Provided dental and hygiene assistance during surgery, services, and cleanings. Maintained equipment and sterilized dental instruments. Answered phone calls, schedules appointments, trained new employees on back office duties. Education and Training Master of Science : Health Sciences , 2015 Nova Southeastern University - City , State Bachelor of Applied Science : Dental Hygiene , 2011 St Petersburg College - City , State Associate of Science : Dental Hygiene , 2005 Florida State College - City , State Certificate : Dental Assisting , 1999 Tidewater Technical Institute - City , State Community Service | ARTS |
566 | TEACHER Summary I taught 5th, 2nd, and 3rd grade for the last fifteen years. I typically worked with general education students, collaboratively teaching with special educations teachers as well. Enthusiastic teacher effective at providing high quality instruction and fostering a positive learning environment for all students. Superb leadership, organization, and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Mature and professional who adapts to new situations and technologies with ease. Skills Current Virginia postgraduate professional license Critical thinker Calm under pressure Decisive Mediation and advocacy talent Curriculum development and long term planning highly organized excellent work ethic Experience 08/2002 Teacher Company Name － City , State Established positive relationships with students, parents, fellow teachers and school administrators. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Named Teacher of the Year by peers in 2015. 02/2001 to 02/2002 Assistant Teacher Company Name － City , State Responsible for twenty students ages five to eight years old in a before and after school childcare setting. Summer camp session full time care for ages five to eleven and includes chaperoning weekly field trips, providing transportation on passenger buses, and knowledge of first aid procedures. 02/1998 to 02/2001 Senior Support Representative Company Name － City , State Resource for customer service and technical problems for eight on-line support technicians for this E-classified ad service. 02/1996 to 02/1998 Customer Service / Administrator Company Name － City , State Created and maintained Customer Service Training manual for online classifieds company. Provided internal and external customer service via e-mail and system troubleshooting. Education and Training 1998 AA : Child Development DE ANZA College － City , State Cum Laude Child Development 2002 BS : Psychology Virginia Commonwealth University － City , State Psychology Cum Laude 2002 Masters : Teaching Virginia Commonwealth University － City , State Skills Proficiency with Promethean Board Computer literacy Interpersonal skills and communication Activities and Honors Team leader for second grade team for five years Teacher of the year at Providence Elementary 2015-2016 | TEACHER |
567 | PERSONAL/ PRIVATE CHEF Professional Summary EXECUTIVE CHEF __________________________________________ With more than 29 years of expertise at the forefront of restaurant operations and menu development, I bring an innovative approach to restaurant's, catered events and hospitality services – one that focuses on cost-effectiveness in food and labor, with quality to deliver impactful and exceptional cuisine. My background includes Mexican, Italian, Japanese, American, and fusion of all those cuisines, with broad experience in line management, staffing, new restaurant development and menu planning. Fine dining, scratch kitchens, Catering onsite and offsite 100-20000 people at any given time, retail food outlets, concessions and QSR's Skills Kitchen Design & Workflows Operations Management Product Costing / Cost Control Innovative Menu Development Team Building & Leadership Quality & Customer Service New Restaurant Openings 7 Revenue Growth / P&L Performance Management IMenuPro Aloha Microsoft Office Suite Solomon Quest ETeac Eventmaster Caterease Food plating and presentation Forecasting and planning Kitchen equipment operation and maintenance Operations management Business process, Negotiation, Unique Com, Operations Management CA, Optimization Cooking, Performance Management Cost Control, Personnel Clients, Processes Client, Purchasing Customer Service, Quality DC, Quality control Direction, Quality management English, Quest Financial management, Reception Focus, Recruitment Greek, Research Italian, Retail Kronos, Sales Team Building, Scheduling Recipes and menu planning Payroll and scheduling Menu planning Work History Personal/ Private Chef , 01/2019 to Current Company Name – City , State Traveling around the LA and Orange County cooking for parties of 2 to 50. Plated, buffet, family style or food stations, plus more. Sourcing wild and sustainable meats, fish, and poultry. With organic produce, to produce a memorable event. Executive Chef , 07/2018 to 01/2019 Company Name – City , State My goals and direction needed for this 5-million-dollar operation was to bring high quality, innovative, whimsical comfort food that's interactive for the client/guest experience, bringing contemporary California-Italian fusion cuisine, with an emphasis on local farms and businesses using sustainable meats and seafood. Lounge, Café, Grill and Banquets are the revenue streams for this property. Also drove dramatic cost saving of labor and food cost, currently trending at 34% food cost and 9% labor cost Selected Achievements:. Completely revamped menu, brought in fresh ingredients and new ideas, changed menu seasonally. Executive Chef/ Director of Culinary , 01/2015 to 03/2018 Company Name – City , State My focus for this 26-million-dollar operation was to bring high quality, innovative food so clients and customers feel like they are not in a convention center atmosphere. Whimsical comfort food that's interactive for the client experience, bringing contemporary California Cuisine, with an emphasis on local farms and businesses with sustainable meats and seafood. Over saw 100+ employees and 6 chefs daily. Execution of catering, concessions and offsite functions from 200-20000 people. Drove dramatic cost savings and optimization, including running a food cost of 20% and a labor cost of 8% of gross food sales only. Revitalized the menu to bring a fresh approach to our branding mantra, chef inspired and culinary driven, creation and implementation of 2 new catering menus, as well as multiple tailored menus to client specifications. Education AOS : Culinary Arts & Hospitality Management , 1997 California Culinary Academy - City , State High School Diploma : 1993 Mary Star of the Sea High School - City , State Skills Kitchen Design & Workflows Operations Management Product Costing / Cost Control Innovative Menu Development Team Building & Leadership Quality & Customer Service New Restaurant Openings 7 Revenue Growth / P&L Performance Management IMenuPro Aloha Microsoft Office Suite Solomon Quest ETeac Eventmaster Caterease Food plating and presentation Forecasting and planning Kitchen equipment operation and maintenance Operations management Business process, Negotiation, Unique Com, Operations Management CA, Optimization Cooking, Performance Management Cost Control, Personnel Clients, Processes Client, Purchasing Customer Service, Quality DC, Quality control Direction, Quality management English, Quest Financial management, Reception Focus, Recruitment Greek, Research Italian, Retail Kronos, Sales Team Building, Scheduling Recipes and menu planning Payroll and scheduling Menu planning Work History Personal/ Private Chef , 01/2019 to Current Company Name – City , State Traveling around the LA and Orange County cooking for parties of 2 to 50. Plated, buffet, family style or food stations, plus more. Sourcing wild and sustainable meats, fish, and poultry. With organic produce, to produce a memorable event. Executive Chef , 07/2018 to 01/2019 Company Name – City , State My goals and direction needed for this 5-million-dollar operation was to bring high quality, innovative, whimsical comfort food that's interactive for the client/guest experience, bringing contemporary California-Italian fusion cuisine, with an emphasis on local farms and businesses using sustainable meats and seafood. Lounge, Café, Grill and Banquets are the revenue streams for this property. Also drove dramatic cost saving of labor and food cost, currently trending at 34% food cost and 9% labor cost Selected Achievements:. Completely revamped menu, brought in fresh ingredients and new ideas, changed menu seasonally. Executive Chef/ Director of Culinary , 01/2015 to 03/2018 Company Name – City , State My focus for this 26-million-dollar operation was to bring high quality, innovative food so clients and customers feel like they are not in a convention center atmosphere. Whimsical comfort food that's interactive for the client experience, bringing contemporary California Cuisine, with an emphasis on local farms and businesses with sustainable meats and seafood. Over saw 100+ employees and 6 chefs daily. Execution of catering, concessions and offsite functions from 200-20000 people. Drove dramatic cost savings and optimization, including running a food cost of 20% and a labor cost of 8% of gross food sales only. Revitalized the menu to bring a fresh approach to our branding mantra, chef inspired and culinary driven, creation and implementation of 2 new catering menus, as well as multipletailored menus to client specifications. | CHEF |
568 | EQUIPMENT OPERATOR AND FITNESS LEADER Professional Summary Certified nurse assistant/home health aide Highly motivated honorable veteran seeking to transition into healthcare as a Nursing Assistant initially and Registered Nurse ultimately. Accomplished equipment operator outfitted with 5 years of comprehensive expertise and achievements in operations, fitness management, process improvement, and superb trainer. Adept in program and project management complemented with fitness acumen across diverse cultures and economies. Established record of reliability and creating positive rapport with clients, staff, and family. Extremely effective in demanding and fast-paced environments with proven patience and compassion for work and personnel. Core Competencies Problem Solving and Decision Making Risk Management and Assessment Extensive Leadership Experience Interpersonal Awareness and Relations Security Clearance Computer Competency Flexibility Client Service Professional Experience Equipment Operator and Fitness Leader January 2013 to Current Company Name － City , State Effectively trained 30 members on equipment operations that led members to obtaining licenses for HMMWV, 11K-12K forklift, MTVR Cargo, MTVR Dump, and 40 passenger bus. Efforts resulted in the command's mission to support 4 projects. Hand selected to perform monthly serialized inspections of 175 M9 pistols, 420 M16 assault rifles, 3 AT4's and 12 MK19's. Thorough attention to detail resulted in zero discrepancies for the command's annual inspection. As crewmember for runway project, loaded and placed 55 gabion baskets and mixed 75 bags of chemical additive to the pulverized soil which provided proper erosion protection. Additionally, loaded, transported, and dumped 14 tons of scrap metal and 200 cubic yards of top soil which enabled 2 primary project operations to stay on task. Always reaching for highest level of growth and development through education and community involvement. Completed Associate Degree in General studies, Certified Nurse Assistant, and Home Health Aide in between training and competing in 2 half marathons. In addition, volunteered for Special Olympics relay, Breast Cancer Awareness 5K, Walk for Alzheimer's, Sexual Assault Awareness relay, and helped raise $2400.00 in carwash donations on behalf of the Navy. Equipment Operator, Fitness Leader January 2010 to January 2013 Company Name Administration and Management Lead operator for utilities branch water distribution system repairs. Worked extended hours to restore water service and fire-fighting capabilities during the repair of two water breaks and the replacement of 5 fire hydrants. Flawlessly operated a grader, backhoe, roller, and mud hog for 34 hours removing 11,250 square foot of spoilage and channeled over 4,000 gallons of storm runoff to prevent base flooding. As Base Support Vehicles and Equipment Operator fitness leader, personally developed and led fitness programs tailored to members on limited duty. These efforts increased overall fitness participation while reducing limited duty personnel 90%. Displayed unsurpassed skills in directing creatively designed fitness classes to 33 members that increased physical readiness 97%. Expertly applied problem solving skills to a multitude of issues presented by various customers relating to Base Support Vehicles and Equipment Operator Dispatch, making sure customer needs were addressed in a timely manner and all tasks were completed within restrictive deadlines. Effectively managed accountability and serviceability of 365 pieces of support equipment and coordinated a prompt schedule with 58 customers, supporting 25 different Naval Air Station commands. Provided 600 hours of on-the-job training ensuring minimal equipment down time due to improper use, allowing members to earn a new critical skill set and providing a better trained work-force. Merchandiser Costco January 2008 to January 2010 City , State Stocked, straightened, shrink-wrapped, and labeled merchandise for sale in the warehouse while following standard merchandise standards and precautions keeping sales floor clear of debris and empty pallets. Assembled and constructed 100+ display models and safely secured them for public showing. Enhanced seasonal sales by creatively organizing merchandise that intrigued customers to explore the product and encouraged customers to purchase the product. Provided prompt and courteous customer service to members, employees, and suppliers. Helped members to load merchandise into their carts/vehicles, directed members to merchandise, and relayed proper knowledge of merchandise to customers and employees. Education and Training Bachelor's Degree : Nursing , 2018 California State University Stanislaus － City , State Nursing Associate's Degree : General Studies , 2014 University of Maryland University － City , State General Studies Licensed Vocational Nurse Anticipated Certified Nurse Assistant : 2014 NCP College of Nursing － City , State U.S. Navy Certified Fitness Leader Completed 2013 Naval Air Station - Sicily, IT U.S. Navy Certified Operational Fitness and Fueling Series Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Certified Mission Nutrition Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Hazardous Material/Waste Training Completed 2012 Naval Air Station - Sicily, IT U.S. Navy Expeditionary Combat Skills Course Completed 2013 Center For Security Forces - Gulfport, MS U.S. Navy Certified Equipment Operator : Home Health Aide Completed , 2014 Ventura Training Institute － City , State Home Health Aide Completed Equipment Operator School － City , State Skills attention to detail, backhoe, customer service, directing, forklift, 97, Navy, Naval, organizing, personnel, problem solving skills, repairs, sales, utilities Additional Information Awards and honors Navy and Marine Corps Achievement Medal 2013 Good Conduct Medal 2013 National Defense Medal 2010 North Atlantic Treaty Organization Medal - "Unified Protector" 2012 Global War on Terrorism Medal 2012 Meritorious Unit Commendation 2012 Blue Jacket of the Quarter 2012 Letter of Commendation from Commanding Officer 2012 Letter of Appreciation from Commanding Officer 2012 Letter of Appreciation from Security Officer 2011 | FITNESS |
569 | SALES ASSOCIATE Professional Summary Sales professional offering nearly 4 years experience in sales and sales management in a retail setting. Specializes in men and women's wear, with emphasis in building a solid customer base. Skill Highlights High-end fashion knowledge Superb sales professional Loss prevention comprehension Ability to mediate disputes Listening skills Reliable and punctual Compelling leadership skills Customer service oriented Cash handling accuracy Retail merchandising expertise Excellent communication skills Energetic Bilingual in English and Spanish Achievements Developed highly effective sales training strategies as Sales Manager. Lead management team to exceed monthly store sales goal multiple times as Sales Manager. Earned an achievement in Sales for Management, averaging 20% of the stores sales per month. Lead several departments as the top salesperson by surpassing periodical goals Sold high end product & merchandise to elite celebrities and continued service beyond the store. Experience Sales Associate Nov 2016 to Mar 2017 Company Name － City , State Described merchandise and services to customers. Responded to safety and loss prevention incidents. Organized in-store promotional events. Maintained store in clean and neat manner. Completed special client deliveries in person. Evaluated transactions for suspected fraud. Sales Associate/Brand Ambassador (TOPMAN) Feb 2016 to Nov 2016 Company Name － City , State Opened credit & debit cards to customers. Described merchandise and services to customers. Opened and closed the store, which included counting cash drawers and making bank deposits. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Maintained department in clean and neat manner Arranged items in favorable positions and areas of the store for optimal sales. Consulted with customers on the latest styles and trends. Sales Manager/Supervisor Feb 2014 to Feb 2016 Company Name － City , State Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Explained information about the quality, value and style of products to Influence customer buying decisions. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Visual Merchandiser / Sales Associate Aug 2013 to Jan 2014 Company Name － City , State Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Informed customers about sales and promotions in a friendly and engaging manner. Sales / Cashier Associate / Stock Person Mar 2013 to Aug 2013 Company Name － City , State Received and processed cash and credit payments for in-store purchases. Worked as a team member to provide the highest level of service to customers. Verified that all merchandising standards were maintained on a daily basis. | SALES |
570 | CONSULTANT Career Focus Analytical and results oriented professional with 2+ years of extensive experience in conducting, analyzing and interpreting customer, competitor and market intelligence across the marketing spectrum on customer segmentations and product categories. Excellent analytical skills and a strong sense of structure and logic. Ability to prepare high quality presentation and spreadsheet models. Passionate about providing high quality, cutting edge research and have an understanding of the complex profile of consumers and how business can tap directly into their habits, aspirations and attitudes Hands on experience working on projects encompassing market analysis, organization structures analysis, competitive benchmarking, financial analysis and other best practice studies across industries. Demonstrated ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. A confident and concise communicator with excellent relationship & team management skills. Possess a flexible & detail oriented attitude. Summary of Skills Familiar with SPSS software.
Expert at MS Word, Excel and PowerPoint.
Proficient in databases such as Gartner, Forrester, Datamonitor, OneSource, Factiva. Professional Experience Consultant April 2012 to April 2014 Company Name － City Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group, with over 3000 business consultants serving clients across 5 continents across verticals) Key Responsibilities: Investigate & understand key business issues across verticals and providing clear, concise and timely analysis & recommendations. Capable of designing research methods and turn research findings, market data and industry knowledge into actionable insights, providing critical thinking, insightful and forward looking statements that impact client's business. Played a key role in redesigning the company's product offerings in response to a quickly changing market by researching the market extensively and developing comprehensive product profiles. Employ a wide range of research tools, including primary and secondary sources alongside quantitative and qualitative consumer and business research. Liaison directly with internal clients for project requirements and provide continued assistance through a consulting project. Interact with personnel of multiple departments and at various levels in the organization. Projects Executed: Strategic Research: Conducted independent in-depth and insightful research using databases and open source as a part of consulting engagement teams in developing strategies that affect businesses of global clientele. Market Study / Competitor Analysis: Analyzing market size and growth, understanding trends and identifying key competitors and study the dynamic issues and events that affect the industry. Engagements include leading vendor analysis of the SaaS HCM market, Big Data analytics competitor landscape study for an IT major client, market analysis for a green technology manufacturer, etc. Conducted a vendor analysis and benchmarking study on social media monitoring tools to identify the effectiveness of each of the tools. Best Practices Study / Benchmarking of Best Practices: Preparation of in-depth case studies of best-in-class organizations and benchmarking of costs, technologies and best practices across multiple verticals. Projects include strategic, financial and operational benchmarking for a leading mid-stream Oil & Gas Company, social media benchmarking study for a leading pharma company, identify leading digital practices in wealth management industry etc. Client Interface: Built client relationships as an advisor in order to solve critical business problems. Supported client needs in a timely and efficient manner demonstrating a sense of urgency, tenacity, and commitment to quality and excellent client management. Intern April 2011 to June 2011 Company Name － City Pantaloon Retail is the flagship company of Future Group, India's retail pioneer, serving over 220 million customers across 85 cities and 60 rural locations through retail formats such as Big Bazaar, Central Malls and HomeTown) Customer Experience Management: Designed and implemented a marketing plan which included market research data from surveys, market analysis and revenue forecasts before and after implementation of the plan. Commercial evaluation of Activations: Implemented sales promotion plans & new store concepts to generate sales for achievement of targets; coordinated the in-store promotional activities for new releases & special products. Made recommendations on the financial feasibility of these activations and return on investment, based on the findings. Activations Management: Responsible for planning and managing the activations at Bangalore Central in order to drive sales. Intern April 2008 to June 2008 Company Name － City The Goldman Sachs is leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net- worth individuals.) Investment Banking Operations: Worked with the team Treasury of Goldman Sachs to understand the key investment banking operations and studied the effectiveness of key investment banking operations. Recommended a revision of the current threshold amount for inbound and outbound claims (interest claims, market fines and use of funds) resulting in a 58% increase in productivity of treasury team and reducing the total number of claims by 72%. Education Master's : Business Administration Marketing Management , 2012 Christ University India Business Administration Marketing Management Bachelor's : Business Management , 2010 Christ University India Business Management Additional Information OTHER ACHIEVEMENTS: Received the 'Rewards and Recognition Award' within one year of service at Capgemini Consulting for outstanding work delivered in the month of April 2013 Skills Benchmarking, Big Data, business research, Competitor Analysis, concise, Consulting, client management, critical thinking, clientele, Client, clients, databases, designing, financial, funds, Investment Banking, investment management, managing, Analyzing market, market analysis, marketing plan, market
research, Market, Excel, PowerPoint, MS Word, Oil, personnel, promotion, quality, researching, Research, Retail, sales, securities, SPSS, strategy, Strategic, surveys, Treasury, wealth
management | CONSULTANT |
571 | ACCOUNT MANAGER/BUSINESS DEVELOPMENT Experience Account Manager/Business Development , 07/2018 to 07/2019 Company Name – City , State Responsible for simplifying diagnostics and improving global health by providing advanced and supporting advanced health care solutions. Identify, select, and develop distributors and end-users qualified to successfully represent CTK Product both domestically and internationally. Collaborate with current customers to develop new business and/or to expand existing businesses within the assigned region. Negotiate pricing agreements that balance the needs of the organization with the needs of the customer as well as monitor and analyze data and market conditions to identify competitive advantages for new and current customers. Conduct market tours, meeting with end users and distributors to collect market feedback, conduct business planning, make product presentations, troubleshoot and train distributor sales staff. Representation of CTK Products at International trade shows in Europe and Latin America. Engage in opportunities and propose effective strategies by performing cost-benefit analysis for positioning CTK products within each market. Outline and record the market environment and business potential related to CTK products. Manage distributor quotas and purchase levels of assigned accounts to ensure achievement of assigned CTK sales targets. Ranked as the #1 Account Executive that finished quarter 2 with a 4% increase for the year. Reach quarterly sales targets and work with the sales team to develop strategies and implement brand strategies to ensure a consistent marketing message. Responsible for generating new Research Use Only accounts to enhance the CTK products in the United States. Laboratory Consumables Sales Representative , 07/2017 to 05/2018 Company Name – City , State Acquired deep knowledge of IMEB's lab equipment and supplies, service offerings, and business processes. Managed incoming sales leads which included responding to incoming inquiries that are considered to be non-strategic or transactional accounts within the United States and Latin America. Used knowledge of the industry and market, specifically customer and competitor trends, to build and grow the new and existing customer base while achieving a defined sales goal. Developed and implemented a business plan to expand business and maintain a pipeline of opportunities to meet or exceed sales objectives. Led and participated in presentations at conferences and special projects as required. National Sales Executive , 06/2016 to 07/2017 Company Name – City , State Provided and promoted the best quality nursing uniforms as well as selling add- on services such as lab equipment, supplies, patches and embroidery for health care professionals. Number 1 Sales producer at Dove Professional Apparel for the last 3 years of their sales history. Developed new clients and business by prospecting, cold calling, attending national conferences and responding to business leads. Maintained a high level of customer service and increased revenue streams with existing customers as well as leveraged relationships to expand business. Also monitored and reviewed customer sales activity and made adjustments to processes and strategies as needed. Made customized presentations to various accounts which included onsite visits, problem solving workshops, administrative follow-ups and master knowledge of the Dove product line and value proposition.. Market Analyst/ Business Development Specialist/ Client Advocate , 01/2010 to 06/2016 Company Name – City , State Generated sales leads by contacting library staff member's pre-registration industry conference lists, seminars, websites enquiries, client databases and client referrals. Provided clients with regular account reviews in an effort to elicit open communication with respect to the value of services and upsell additional products and processed long-term agreements contracts. In charge of reporting, tracking, evaluating a client's progress on their Technology Roadmap, while staying mindful of critical impacts to the client's business needs. Suggested and implemented creative pricing and payment solutions balancing customer needs and pricing policies. Worked with multiple business departments (legal, finance, marketing, operations) to develop solutions for growth and development of operational best practices. Supported the requirements for customer licensing and monitored accounts for compliance issues. Business Manager/Sales Manager , 09/2006 to 03/2009 Company Name – City , State Conducted job performance reviews, manage staff and personnel issues, supervised customer service and directly responsible for meeting and exceeding personal and team sales goals as set forth by Store Management. Managed the orientation and development of all Cosmetic Consultants to ensure increased brand awareness, productivity and sales. Fully responsible for recruiting and interviewing potential candidates based on hiring criteria. Organized special events / tradeshows and reached out to outside businesses to increase revenue. Conducted product demonstrations and presentations. Work History Account Manager/Business Development , 07/2018 to 07/2019 Company Name – City , State Responsible for simplifying diagnostics and improving global health by providing advanced and supporting advanced health care solutions. Identify, select, and develop distributors and end-users qualified to successfully represent CTK Product both domestically and internationally. Collaborate with current customers to develop new business and/or to expand existing businesses within the assigned region. Negotiate pricing agreements that balance the needs of the organization with the needs of the customer as well as monitor and analyze data and market conditions to identify competitive advantages for new and current customers. Conduct market tours, meeting with end users and distributors to collect market feedback, conduct business planning, make product presentations, troubleshoot and train distributor sales staff. Representation of CTK Products at International trade shows in Europe and Latin America. Engage in opportunities and propose effective strategies by performing cost-benefit analysis for positioning CTK products within each market. Outline and record the market environment and business potential related to CTK products. Manage distributor quotas and purchase levels of assigned accounts to ensure achievement of assigned CTK sales targets. Ranked as the #1 Account Executive that finished quarter 2 with a 4% increase for the year. Reach quarterly sales targets and work with the sales team to develop strategies and implement brand strategies to ensure a consistent marketing message. Responsible for generating new Research Use Only accounts to enhance the CTK products in the United States. Laboratory Consumables Sales Representative , 07/2017 to 05/2018 Company Name – City , State Acquired deep knowledge of IMEB's lab equipment and supplies, service offerings, and business processes. Managed incoming sales leads which included responding to incoming inquiries that are considered to be non-strategic or transactional accounts within the United States and Latin America. Used knowledge of the industry and market, specifically customer and competitor trends, to build and grow the new and existing customer base while achieving a defined sales goal. Developed and implemented a business plan to expand business and maintain a pipeline of opportunities to meet or exceed sales objectives. Led and participated in presentations at conferences and special projects as required. National Sales Executive , 06/2016 to 07/2017 Company Name – City , State Provided and promoted the best quality nursing uniforms as well as selling add- on services such as lab equipment, supplies, patches and embroidery for health care professionals. Number 1 Sales producer at Dove Professional Apparel for the last 3 years of their sales history. Developed new clients and business by prospecting, cold calling, attending national conferences and responding to business leads. Maintained a high level of customer service and increased revenue streams with existing customers as well as leveraged relationships to expand business. Also monitored and reviewed customer sales activity and made adjustments to processes and strategies as needed. Made customized presentations to various accounts which included onsite visits, problem solving workshops, administrative follow-ups and master knowledge of the Dove product line and value proposition.. Market Analyst/ Business Development Specialist/ Client Advocate , 01/2010 to 06/2016 Company Name – City , State Generated sales leads by contacting library staff member's pre-registration industry conference lists, seminars, websites enquiries, client databases and client referrals. Provided clients with regular account reviews in an effort to elicit open communication with respect to the value of services and upsell additional products and processed long-term agreements contracts. In charge of reporting, tracking, evaluating a client's progress on their Technology Roadmap, while staying mindful of critical impacts to the client's business needs. Suggested and implemented creative pricing and payment solutions balancing customer needs and pricing policies. Worked with multiple business departments (legal, finance, marketing, operations) to develop solutions for growth and development of operational best practices. Supported the requirements for customer licensing and monitored accounts for compliance issues. Business Manager/Sales Manager , 09/2006 to 03/2009 Company Name – City , State Conducted job performance reviews, manage staff and personnel issues, supervised customer service and directly responsible for meeting and exceeding personal and team sales goals as set forth by Store Management. Managed the orientation and development of all Cosmetic Consultants to ensure increased brand awareness, productivity and sales. Fully responsible for recruiting and interviewing potential candidates based on hiring criteria. Organized special events / tradeshows and reached out to outside businesses to increase revenue. Conducted product demonstrations and presentations. Education Bachelor of Science Florida State University - City , State Summary To obtain a sales position where my experience, accomplishments, and proficiency will allow me the opportunity for growth.
QUALIFICATIONS: 13 years of consistently exceeding sales goals 13 years of progressive experiencing in managing staff and accounts 13 years of experience on product demonstrations/ presentations Excellent computer skills: Work, PowerPoint, Excel, proprietary inventory systems Salesforce.com, social media 13 years conducting business to business sales Fully fluent in Spanish and English 7-13 years coordinating special events and tradeshows Highlights Administrative, Store Management As set, Strategic Balance, Trade shows Business plan, Troubleshoot Business planning, Websites Business processes, Workshops Cold calling Competitive Conferences Contracts Client Clients Customer service Databases Special events Finance Forth Hiring Latin Legal Marketing Market Nursing Performance reviews Personnel Policies Positioning Presentations Pricing Problem solving Processes Producer Progress Quality Recruiting Reporting Research Selling Sales Seminars Skills Administrative, as set, balance, business plan, business planning, business processes, cold calling, competitive, conferences, contracts, client, clients, customer service, databases, special events, finance, forth, hiring, Latin, legal, marketing, market, nursing, performance reviews, personnel, policies, positioning, presentations, pricing, problem solving, processes, producer, progress, quality, recruiting, reporting, Research, selling, Sales, seminars, Store Management, strategic, trade shows, troubleshoot, websites, workshops Additional Information HONORS AND AWARDS:
, Ranked 6th in the state of FL as the top Sales Representatives for Estee Lauder in 2009 and exceeded sales goals by 15%.
Maintained excellent client retention rates under 1% at SirsiDynix/EOS International by providing highly accessible service coupled with expert industry knowledge.
Expanded market share for Dove Professional Apparel by more than 40% of last year's numbers. Re-wrote territory business plan for Estee Lauder and prioritized sales calls, which resulted in 80% goal attainment. | APPAREL |
572 | PUBLIC RELATIONS LIAISON/SALES REPRESENTATIVE Professional Summary Driven and compassionate healthcare professional with 15 years hands-on experience in fast-paced corporate, medical facilities and hospital environments. Versed in Employee Management and Leadership, Public Relations, Event Coordination and Management, Sales and Marketing, Account Management, Business Relations, Office Management, Database Management, Public Speaking, Human Resources Professional and Customer Service. Skill Highlights Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Personal and professional integrity Sound decision making Staff training and development Effectively influences others Cultural awareness and sensitivity Critical thinking proficiency Fundraising and major donor development Relationship and team building Professional Experience Public Relations Liaison/Sales Representative 08/2014 to 04/2015 Company Name City , State Responsible for communications between medical professionals and health care organizations and their stakeholders. Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc. Aimed to build a greater understanding of health care issues to encourage the public to adopt healthier lifestyles. Contacted potential customers at hospitals, clinics, doctors' offices, rehab facilities, and nursing homes to present medical products and equipment. Arrange appointments with doctors, pharmacists and hospital medical teams. Deliver presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector. Build relationships with medical staff. Perform product demonstrations, installations, and application support. Improve product knowledge and techniques. Travel throughout assigned territory to support physicians and staff with patient evaluation through the utilization of Millennium's medical products. Research competitors. Gather, analyze and deliver information from the field to allow the company to develop strategies and products appropriated to the Quality and Safety Testing market. Coordinate all issues with key clients between sales, service, support, customer services, marketing and finance. Take orders and disburse receipts. Estimate time and date of delivery. Help in the installation and set-up of equipment. Stay informed about the activities of health services in a particular area. Area Manager/Community Relations Coordinator 09/2009 to 09/2014 Company Name City , State In charge of the operational activities, partnership development, community liaison and goal attainment within the assigned territory consisting of Palmetto Bay, Cutler Bay, Goulds, and Perrine (Zone 1B). Managing monthly goals through the community support of blood drives based. All blood drives coordinated three months in advance to meet projected unit usage. Analyze area demographics to ensure the projection accuracy per day is adequate for each blood drive based on the area's blood need. Deferral percentage rate and donor population factored in to increase likelihood of success. Foster good relationships with area groups as the community liaison. Educate local contacts regarding Oneblood's mission and purpose of providing my assigned territory with a safe and robust blood supply. Conduct presentations to large business groups and gatherings with the goal of instilling the giving mentality for them to donate blood. Instructing the community on the importance of their blood donation for the purpose of saving lives, the pros and cons of giving blood, specific area cases that their donation supported and other relevant information that motivates giving. Attend and network at local community events to create new liaisons with organizations that do and may support our company. Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc. Create goodwill by helping the communities in my assigned territory through the coordination of food and toy drives for the underprivileged, disadvantaged and disabled. Manager of Human Resources | Office Manager 01/2003 to 01/2009 Company Name City , State Effectively managed Avisena's Human Resource operation such as performance reviews, employee retention programs, employee compensation, disciplinary action, and terminations. Actively maintained a pipeline of qualified candidates through an aggressive recruitment strategy, encompassing job postings, candidate interviews, background checks, eligibility verification, and new hire orientations. Drove the development of employee training, retention and recognition programs. Responsible for analyzing payroll processing data for 300 employees in compliance with applicable wage and hour laws. Education and Training Associate of Arts : Human Resources 2007 University of Miami City , State , United States Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Microsoft Office Suite: Outlook, MS Word, Excel, Powerpoint Human Resources: EZ Labor Time and Attendance Software, ADP Payroll System, Great Plains Software | PUBLIC-RELATIONS |
573 | MANAGER, INFORMATION TECHNOLOGY PROJECT MANAGEMENT OFFICE Professional Summary Highly motivated and driven Manager of the Project Management Office (PMO) . Currently seeking potential opportunities to continue to help other organizations realize and reap benefits of formal PMO methodology. Passionate about PMO engagement in health care, as I have watched over 17 years of what was once lacking in this industry, take hold and prove its value and worth. I have had the pleasure and benefit of watching three organizations grow and blossom their teams with training and growth and development of a methodology that fits the culture of each organization. Education and Certification B.A : Foreign Languages and Literatures 1997 VPI & SU (Virginia Tech) City , State Foreign Languages and Literatures Degree in Spanish Concentration in Management Science -Decision Support Systems Note: Now known as Business Information Technology) Certification : Project Management Certification 2004 Guilford Technical Comm College City , State Project Management Advanced Certificate PMP Certification : Project Management Professional 2012 Project Management Institute City , State Certification complete and renewed in 2015 Skill Highlights Highly professional and polished PMO Manager Portfolio manager for all Corporate IT System Implementations, Portfolio manager for IT Infrastructure Project Management (new and renovation construction related efforts) Excellent communication skills from all upper echelons of leadership to team building Currently managing large team of Senior and Intermediate Project Managers, and PMO trained Business Analysts Passion for PMO shines through my work, and I strive to help others achieve that pride in their profession Excellent skills with conflict resolution in tense stakeholder meetings High standards for personal excellence and integrity in a job well-done Equally high standards for a high performing Project Management team Skilled in Clinical Portfolio Management Assisted in division of PMO to determine best fit for PM team Corporate / Clinical background Advocate for Project Management training and skill building; soft skills and PM skills are equally crucial to a high performing team. Professional Experience Manager, Information Technology Project Management Office 06/2008 to Current Company Name City , State Primary role: Manage portfolio of all PMO projects related to Corporate Services , and manage portfolio of all Infrastructure related projects. Corporate Services Project portfolio includes such systems as Lawson, PeopleSoft, API, Centralized Warehouse (Infor/ Lawson tools) and other non-clinical related applications Infrastructure Project Portfolio includes all services related to wired or wireless networking, intra-facility connectivity, onboarding and acquisition of other health care organizations Managing two teams of Project managers each with specialty field skills to work application or technical/ infrastructure projects. Monthly governance report out on each portfolio to executive committee to ensure priority and alignment to strategic goals are still accurate with influx of projects in the pipeline, Help PMO Trainer with Professional Development Skill building quarterly to determine soft skills that are needed for either PMO team. Encourage training and leadership skills within all team members to continue growth and improvement professionally for each team member's own unique goals Encourage and require PMP for all Senior level role project managers Monthly resource manager meeting to report out to Information Technology Management where there are resource gaps or conflicts with other projects within the clinical portfolio. Work closely with EPIC Project Management Office to share out resources wherever possible particularly related to technical dress rehearsal and preparation of facilities prior to go live. Project Manager /Application Systems Analyst III 06/2004 to 06/2008 Company Name City , State Primary Role: Project manager for multiple new information technology systems per year, ranging from $500k to $4M budgets Lead team with CIO support to encourage all "Application Analyst" roles to attend and participate in Project Management methodology training - beginnings of PMO for health care at High Point Regional Responsible for all upgrades and ongoing software updates to multiple API Software tools. (HR/Payroll, Security, Scheduling and timekeeping systems) Lead a team of 60 members crossing over all clinical and corporate areas to implement enterprise staff scheduling solution Project manager for Radiology Information System and complete dictation replacement project Project Manager for HR Recruiting system (Halogen) and worked with HRIS team and vendor team to negotiate all aspects of implementation. Upgraded enterprise-wide timekeeping system, including all time clocks (API) and going from client/server to web-based application. Included coordination of all aspects of implementation with vendor and training of all end users. Systems Analyst II/ Product Manager - Vantive (PeopleSoft tool) 05/2001 to 06/2004 Company Name City , State Support Peoplesoft's Vantive application in nationwide call center environments. Brought up 3 new call centers on Vantive system and maintained support of existing three call centers. Performed 2 full system upgrades and managed all budget and aspects of project surrounding upgrade. Support and maintained software, making changes when requested in VB/VBA code to resolve differences in upgrade. Maintained .NET web version of Vantive application for external clients to submit their own cases. Worked closely with call center managers and supervisors, as well as director of nationwide call center, to ensure functionality and needs of call center were met. Systems Analyst II/ Project Manager 04/2000 to 05/2001 Company Name City , State Project management for Patient Accounting and clinical upgrades, support of existing modules, and maintenance on MUMPS database in UNIX: IDX Hospital Software package. Oversee all related projects for Finance and Patient Accounting departments, supporting applications and issues with upgrades for financial departments. Help to implement new software on UNIFY database structure, MedStat software for Contract Management in the Finance Dept. Assisting with system-wide upgrade of the corporate IDX software, and all required testing and documentation methodology required. Project Manager Intermediate /Software Analyst II 12/1998 to 04/2000 Company Name City , State Primary Financial Analyst on McKesson HBOC Star Financials, backup for McKesson HBOC Clinical system. Helped team to perform upgrade to new GUI based platform of STAR Financials Began studies in Project Management in the Healthcare environment, attended seminars on beginning methodology and PMO development. Implemented what is now known to be infancy stages of today's EMR - document based scanning for medical records and financial records. Managed all project aspects around installation of IMNET Electronic Medical Record software on an MS SQL 7.0 based database. Systems Analyst/ Programmer 05/1998 to 12/1998 Company Name City , State Programmed in SQL for HBOC Clinical and Financial systems, developed various hospital reports for Financial departments. Project Manager on IMNET Electronic Medical Records software. Learned MSSQL to support system and help implement for Medical Records and charting needs, electronic sign-off by physician. Skills Manage departmental budget for all aspects; salaries, training, etc. Manage and assist with creation of portfolio governance for Information Technology Systems Budget Manage and assist with creation of Infrastructure budget required for all projects requiring infrastructure/ construction upgrades Work hand in hand with Chief Technology Officer, VP Application Support to provide C-suite leadership with all relevant information needed to approve annual portfolio for Information Technology | INFORMATION-TECHNOLOGY |
574 | FINANCE SPECIALIST Summary To work in a professional environment and to provide the skills, knowledge and experience I possess to assistant in the success of any and all challenges and endeavors presented to me. Seasoned Financial Specialist with 20+ years experience managing accounting needs across multiple platforms. Advanced technical knowledge, including Quickbooks and Excel. Highlights QuickBooks software; Creative Solutions Accounting software; Microsoft Outlook, Microsoft Word and Excel; DacEasy Accounting Software Paragon and Real Fast Forms (real estate software programs) Evolv CS Electronic Record Keeping System Notary Public CONFIDENTIALITY in every aspect of the word. Excellent communication skills. Ability to recognize people's voices and faces and address them personally. Self motivated and work without supervision. Great organizational skills and ability to prioritize. Ethical approach to finance Goal-oriented Reliable Experience FINANCE SPECIALIST 11/2010 to Current Company Name City , State INITIALLY HIRED AS ACCOUNTS PAYABLE SPECIALIST, PROMOTED NOVEMBER 2012. ESSENTIAL FUNCTIONS INCLUDE ASSURE THE TIMELY AND ACCURATE PREPARATION AND COMPLETION OF PAYROLL FUNCTIONS IN CONJUNCTION WITH HUMAN RESOURCES, PREPARE AND POST MONTHLY JOURNAL ENTRIES TO THE GL. TRACK ACCOUNTING FOR STATE CONTRACT FUNDS. PREPARE MONTHLY AND QUARTERLY STATE REPORTS. ASSURE INPUT OF THE DAILY RECEIPTS AND RECONCILIATION. ASSURE ACCURATE RECORD KEEPING OF FIXED ASSET PURCHASES. RESPONSIBLE FOR OVERSEEING THE INVENTORY CONTROL PROCESS FOR THE AGENCY. ASSURE ACCURATE MONTHLY COMPLETION OF ALL REPORTS FOR THE ANNUAL AUDIT PROCESS. PREPARE AND PROCESS VOUCHERS FOR CITY/COUNTY FUNDING ACCOUNTS RECEIVABLE AND MAINTAIN SPREADSHEETS OF TRANACTIONS. BACKUP FOR ACCOUNTS PAYBALE SPECIALIST AND ACCOUNTS RECEIVABLE SPECIALIST. SERVE AS THE PRIMARY TRAINER FOR THE FINANCE FUNCTION OF THE CLINICAL RECORDS SYSTEMS. MANY MORE FUNCTIONS AS REQURED BY THE EXECUTIVE DIRECTOR AND HUMAN RESOURCES MANAGER. BOOKKEEPER 10/2008 to 02/2010 Company Name City , State FULL CHARGE BOOKKEEPING FOR SEVERAL COMPANIES ., (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS THAT ALSO INCLUDED KEEPING AND CODING DEPOSITS, BANK RECONCILIATIONS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC. OFFICE MANAGER, BOOKKEEPER 08/2008 to 10/2008 Company Name City , State FULL CHARGE BOOKKEEPING. (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC., INVENTORY OF ALL CHEMICALS TITLE AND ESCROW AGENT 08/2007 to 05/2008 Company Name City , State TITLE AGENT DUTIES include research and data entry for compilation of a Listing/Title Commitment. Entering data on FAST software system, any and all secretarial duties i.e. answering phones, typing, filing etc., entering and verifying batched data from the courthouse of recorded documents. ESCROW AGENT DUTIES include communication between all parties involved in the process of escrow, preparing HUD1 Settlement Statements, ordering deeds and finishing all loan docs. FULL CHARGE BOOKKEEPER/REAL ESTATE SALEPERSON 03/1995 to 07/2007 Company Name City , State Full charge bookkeeping for several LLC ventures, (i.e. accounts payable and receivable, all functions of payroll including all IRS reporting, depositing funds that also included keeping track of mineral checks and coding deposits as gross revenue less taxes, bank reconciliations, any and all secretarial duties i.e. answering phones, typing, filing etc., creating ads for real estate listings focusing great attention to RESPA guidelines, photography for ads, entering listings to the MLS system, writing real estate contracts and keeping up with all due diligence dates making sure all are abided by with follow-up actions through the entire transaction until closing, overseeing and representing East Slope Properties in all closings at the Title Company. Renew license plates for vehicles, receive monies from county residents for taxes, answer phones, filing, some typing, reconciling funds and transactions. Education Accounting 1990 BARNES BUSINESS COLLEGE City , State , US BARNES BUSINESS COLLEGE YEARS ATTENDED (1988-1990) Accounting Denver, Colorado Computer programming 1987 PARKS JUNIOR COLLEGE City , State , US PARKS JUNIOR COLLEGE YEARS ATTENDED (1985-1987) Computer programming Denver, Colorado High School Diploma 1985 BUFFALO HIGH SCHOOL City , State , US BUFFALO HIGH SCHOOL YEARS ATTENDED (1981-1985) High School Diploma Buffalo, Wyoming Skills Preparation of monthly data for submission to CPA for Financial Statement Preparation. Accounts Payable which includes vouchering, verifying coding applied to vouchers by other offices within the company, entering bills and paying them, Accounts Receivable, Full charge Bookkeeping, Payroll, Bank Reconciliations, Coding, Trial Balance Account Reconciliations, Office Manager, Marketing, Real Estate Contracts, Data Entry, Escrow, Organizational Skills, Inventory | FINANCE |
575 | ACTIVITY SPECIALIST Summary Highly knowledgeable, creative and resourceful Educator with experience in developing students' interest in and appreciating music through teaching theory, history and practical skills. Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process.I have over 10 years of vocal training and 8 years teaching experience. I have a deep concentrate in music education, special educationEducator talented at making special needs children feel valued and accepted. Encourages each child to reach their full potential. and vocal instruction. Friendly and energetic, with 8 years in substitute teaching in a public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved.Educator versed in collaborating with teachers and parents to best meet each individual's unique needs. Attentive to the physical, emotional, intellectual and social needs of each student.I perform extraordinarily well with others and as a team leader.I am assertive and I strive to do the best job possible.Motivated teacher with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills. Highlights Microsoft Word, Photoshop, Filemaker, HTML. and MS Office proficient Substitute Teaching Certificate 6 years as summer camp counselor Fast learner Scheduling proficiency Basic clerical knowledge In-depth knowledge of autism Competent in Smartboard technology Mother of two children First Aid and CPR Certified Vocal instructor Strong communicator Classroom management Accomplishments Founded the Desi Arnaz Performing Arts Department at I.S 238 and led it for 4 years. Worked with over 200 special education students, grades 6-8, for 8 years. Material Development Created an arts curriculum targeting diverse learners to create an engaging educational experience. Process Improvement Developed a level work or theory for students that resulted in numerous admission to Performing Arts Schools in the New York City Department of Education. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Community Service Served as faculty Sports and Arts Foundation representative, spreading global awareness and introducing world issues such as global warming, and recycling to students. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Experience Activity Specialist June 2001 to August 2013 Company Name － City , State Counselor age 6-12. Supervision of children and tutor in music and recreational activities. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Performed student background reviews to develop tailored lessons based on student needs. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. Developed interesting course plans to meet academic, intellectual and social needs of students. Lead teacher Chorus January 2009 to September 2011 Company Name － City , State Set up and conducted school choir in numerous productions of vocal music. Provided aural training through the performance of music, talks, discussion, use of audiovisual equipment, practical vocal music and written assignments. Trained students for vocal performances in school and abroad at the Colonial Theatre in Pittsfield Massachusetts for two consecutive years in a row. Teen Action Service Learning Program. Activity Specialist /Lead Teacher January 2009 to September 2011 Company Name － City , State Created a learning environment for students by stimulating purposeful assignments conducive to their immediate environments. Guided students to create food drives, recycling campaigns, and help provide aid to countries in need. Sales associate September 2004 to September 2011 Company Name － City , State Retail services in Shoe dept. Participated in daily operational functions of the store. Delivered superior quality service while adhering to corporate, regulatory and audit guidelines. Provided timely and efficient completion of client transactions while maintaining accurate customer service and thorough handling of all sales assigned. Board of Education: Schools served: I.S. 109: 213-10 7184650651 Principal: Shango Blake I.S 238: 88-15. Classroom Teacher January 2007 to June 2008 Company Name － City , State My primary responsibilities were to facilitate classroom training to both English and bilingual students in vocal music, music history, and school productions. I headed the performing arts department in the design, development, costuming and maintenance of art materials as well as set design by evaluating the effectiveness of the performing arts through instrumental/vocal music, dance, drama, art and technology. I co-facilitated weekly meetings and helped make changes necessary to improve effectiveness of student growth. Education Bachelor of Arts : Professional Music , 2006 Berklee College of Music, Boston Mass － City , State Minor in Music Education Coursework in Music Education Berklee College of Music Deans List : 2006 Received numerous letters of recommendation, and appreciation from Faculty and Staff Art and Music , 2004 Bayside High School Art and Music education Previously attended Berklee College of Music Bayside High School Gained music diploma for voice and music theory. Member of Bayside High School Choral Club Vocal Academic Achievement Award Interests Fitness, kickboxing, marathons Skills Photoshop, Set and Design , Peer Counseling, Customer Service, HTML, Microsoft Word, Retail/Sales, Supervision, Dramatic Theater, | ARTS |
576 | STAFF ACCOUNTANT Summary Highly analytical and detail-oriented professional; possessing extensive financial statement background in quality assurance, compliance, auditing, customer service and regulatory requirements. Thorough knowledge of: financial reporting, cash and accrual basis accounting, fund basis reporting, GAAP and other accounting standards. Adapt quickly when new software and systems are installed. Proficient with: QuickBooks, MAS, ADP, Condo Manager, Adobe, and all Microsoft applications software. Excel in problem solving and strategic planning skills. Highlights DBA Quick Books
MAS - Sage Software Microsoft Excel
ADP Drive Microsoft Access
Condo Manager Microsoft Word Education Bachelor of Science : Accounting , May 2010 University of North Carolina － City , State Accounting Bachelor of Science : Business Administration Finance , May 2010 Business Administration Finance Experience Staff Accountant January 2014 to October 2014 Company Name － City , State Performed all month end functions to produce financial statements. The functions include: reconciliation of the operating and payroll bank accounts, recorded sales for the month, recorded payroll journals, accrued payroll, recorded sales tax, submitted sales tax to NC department of revenue, recorded inventory adjustments, and recorded balance sheet month end entries. Entered all payables and receivables for the 7 franchise locations. Worked with vendors to resolve any situations that arose. Reviewed and maintained that all needed franchise document were on file and up to date. Worked directly with controller on year-end review. Assembled all requested financial and legal documentation that was put into presentable formats. Maintained weekly spreadsheet on collected franchise royalties and advertising fees. This spreadsheet is used for the year-end audit. Managed a company that owned and rented out 12 commercial properties of a shopping center to approved businesses. Responsible for: negotiating rent rates for new or renewing tenants, writing leases, collecting rent, cash flow management, payables, and resolving any tenant complaints or inquires. Managed a company that was a small farming entity. Responsible for maintaining cash flow, all payables, and setting up credit accounts with vendors. Entered all payroll journals and maintained cash flow for company that employed labor to work at farming entity. Filed North Carolina Annual Report for all companies managed by Cary Keisler Inc. and verified that all were current on their filings. Staff Accountant March 2013 to January 2014 Company Name － City , State Collect daily deposits for newly entered SOs as well the balance for any SO that has completed once a job status report has been ran. Interact directly with customers on outstanding deposits and balances due. Responsible for all PO and non PO payable entry/coding for all companies. Work directly with vendors to resolve and discrepancy with payables. Pull weekly-unpaid bills reports that are used for cash flow projections. Complete weekly check run for all companies. Reconcile monthly purchasing American Express credit card that ranges from $60,000.00 - $100,000.00+. Helped facilitate roll of purchasing manager during turnover period from September 2013 - December 2013. Responsible for ordering needed materials/supplies for factory production floor. Worked directly with VP of Finance and members of the production floor in collection of data to develop unit valuation. This information combined with continued data collection is being used for future bills of materials and job costing. Staff Accountant April 2012 to March 2013 Company Name － State Lead reconciliation of Balance Sheet to ensure no discrepancy with General Ledger. Research and resolve any transaction deviating from ordinary operations. Run Project Cost Reconciliation at month end to ensure all billable expenses are posted to a project. This ensures all enries are posted to the correct project and General Ledger account. This provides billing information as well as the correct bottom line for each project. Design Excel Spreadsheet for prepaid employee benefits for EOM reconciliation purposes. Reconcile American Express accounts for SDI and Battleware. 10 Accounts) Responsible for all entry and custodial book keeping of SDI's fixed assets for depreciation purposes. Daily reconciliation SDI's Operating, Interest Sweep, and Line of Credit accounts for most accurate cash projections. Responsible for coding and entry of all Payables items for SDI and Battleware. Prepare monthly Sales and Use Tax. Financial Management Partner July 2010 to August 2011 Company Name － City , State Identified, reported, tracked, and resolved subsidiary ledger discrepancies in all phases of the revenues and receivables accounting processes. Provide an end to end financial statement assurance and accurate presentation by aiding and completing tasks in all areas of operations; performing all monthly bank reconciliations, applying all required financial regulations in preparing and delivery of financial statements. Provided Support to clients and other employees via email on implementations, software support, and financial reporting issues in all aspects of day-to-day operations. Trained new accounting department employees with functionality demonstration to assist in proficient accounting support and software transitioning i.e. QuickBooks, Peachtree and excel transitioning. Able to perform duties of all departments of accounting including accounts payable, accounts receivable, legal coordination and transactional audit and review. Coordinate Lien and Foreclosure preparations, research ownership status and balance histories in order to accurately file legal claims on behalf of our cliental. Constant analysis of all clients' interim financial reports and comparative statements to verify the validity and monitor for inconsistency. Prepare variance reports and explanations to quickly summarize areas of increased variances in expenses. Assist other areas of management in fund accounting budget preparations and presentation at annual and monthly board meetings. Coordinate and prepare materials for audits, review, and tax returns. Assist in annual budget preparations, prepare billings for all cycles, perform all adjusting month end transactions and required G/L posting entries required to correct errors or balance discrepancies. Interests Alpha Sigma Phi: Officer and Chair positions January 2006- May 2010 Vice President Social Chair Greek Week Delegate Livestrong Foundation: Bike-a-thon Skills accounting, accounts payable, Accounts Receivable, ADP, advertising, AR, balance sheet, balance, bank reconciliations, benefits, billing, billings, book keeping, budget, cash flow projections, cash flow, controller, Credit, clients, data collection, delivery, documentation, email, Finance, financial, financial reporting, financial statements, fixed assets, General Ledger, inventory, job costing, ledger, legal, materials, meetings, Microsoft Access, Microsoft Excel, Excel, Microsoft Word, negotiating, DBA, Payables, payroll, Peachtree, processes, coding, purchasing, Express, Quick Books, QuickBooks, Research, Sage, Sales, Spreadsheet, Tax, software support, valuation, year-end Additional Information Activities: Alpha Sigma Phi: Officer and Chair positions January 2006- May 2010 Vice President Social Chair Greek Week Delegate Livestrong Foundation: Bike-a-thon | ACCOUNTANT |
577 | BUDGET FINANCE SPECIALIST SENIOR Summary Dynamic finance professional with a strong background in all aspects of accounting and financial management. Successful at managing multiple assignments while meeting tight deadlines. Highlights Financial analysis Complex problem solving Financial reporting expert Account reconciliation Self-motivated professional Revenue/Expenses management UFARS Superior time management PeopleSoft expert Bookkeeping SAP/MS Office Suite (Excel) Budgeting expert Business process improvement School Finances Accomplishments Promoted to senior role with added responsibility of managing 3-person team of Budget/Finance Specialists and 1 Senior Account Clerk Successfully managed aging invoices by reducing the number of invoices from 900 invoices to less than 200 in the work flow within 2 days Improved cost efficiency of School Districts travel system Awarded 5-Star Customer Service by recognizing outstanding customer service that “goes above and beyond normal duties”, acknowledging consistent dedication in support of clients and colleagues Successfully trained account clerks and secretaries in using SAP Experience Company Name October 2007 to Current Budget Finance Specialist Senior City , State Co-supervise and co-lead activities for a team of 3 Budget Finance Specialists and 1 Account Clerk Cadre. Responsible for training any new team members, giving work direction to all team members, lead the team during fiscal budgeting process, ensure fiscal responsibility throughout key areas of organization by reviewing and strengthening efficiencies in financial controls, conducting budget analysis and strategic planning to aid in daily business decisions. Train and advice school officials and administrators on use of public funds and donations to ensure compliance and transparency. Create financial reports and documents to guide and complete the annual budgeting process for upcoming school year and support organizational objectives. Manage 144 funded project accounts (Donations) which generate nearly $12.5 million in revenue annually. Responsible in creating accounts, managing both revenue and expenses, carry over any unspent money from one year to the next, and communicating the appropriate use of funding to the recipients. Manage financial record for 25 schools-provide financial analysis, financial planning and budget oversight to principals in order to effectively make daily operation and annual budgeting decisions. Train clerks and principals on the appropriate usage of public funds, financial management system SAP, and UFARS coding Oversee position control and resolve questions on budget and other financial and technical transactions Work closely with Human Resources regarding positions, salary and confidential employee information Work closely with Procurement on approving and or preparing requisitions to PO and Accounts Payable on resolving payment processing issues Improved cost efficiency of School District's travel system by ensuring accuracy of budget coding, budget availability and authorization. Company Name July 2006 to October 2007 Accounting Specialist III City , State Responsible for daily accounting transactions in the Trust Fee Unit including processing payments sent by trust clients. Diligently monitored accounts and worked closely with internal team members and external stakeholders to reduce account delinquency and by utilizing quick and decisive analytical thinking and extensive research. Produced daily business transactions and monthly financial reports and analysis to upper management for audit and to aid in crucial daily banking operations. Awarded 5-Star Customer Service Award in 2007-recognized outstanding customer service that "goes above and beyond normal duties", acknowledged consistent dedication in support of clients and colleagues. Company Name September 2005 to July 2006 Loan Analyst/Customer Service Representative City , State Reviewed and analyzed financial documents and loan applications for home loans. Verified compliance with federal requirements and ensured conformity to Wells Fargo Funding and investor requirements. Conducted extensive research to support loan decisions and resolved complex issues. Developed "in house" expertise for above-average knowledge of tax penalties and other "fine print" liabilities that were crucial to proper loan administration. Regarded as thorough and courteous professional by peers and clients, known for consistent delivery of high-level customer support particularly through challenging loan applications. Education 2015 Supervisor Training City , State University of Wisconsin 2005 Bachelor of Science : Business Administration-Finance City , State Business Administration-Finance Skills Accounting: Financial Audit, General ledger, AP, Purchasing, Quickbook Finance: Budgeting & forecasting, financial analysis & planning, revenue/expenses management, financial control, process improvement, technical presentations People skills: Customer service oriented, result-oriented and goal driven, attention to detail, flexible, self-motivated, problem solver, team player, dependable, initiative, dedicated, honest, passionate, multi-task | FINANCE |
578 | PROJECT COORDINATOR Professional Summary To be part of a world class organization where I can utilize my experience and knowledge gained e*ciently and help the organization realize its goals and objectives by focusing on optimum operational management and leadership activities. Core Qualifications Medicine and Dentistry Critical Thinking Judgment and Decision Making Medical terminology Time Management Active Learning Quality Control Analysis Multitasking HIPAA E-health records, MS-o*ce and other o*ce tools Experience Project Coordinator June 2015 to December 2015 Company Name － City , State Roles and responsibilities: Maintained project assets, communications and related database(s). Maintained scheduling and event calendars. Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll. Review and report the project's budget and finances. Collected information and made judgments through observation, interviews, and the review of documents. Applied systematic sampling techniques to ensure the accuracy, completeness, precision, and representativeness of samples selected for surveys. Collaborated with economic development planners to decide on the implementation of proposed development policies, plans, and programs based on culturally institutionalized barriers and facilitating circumstances. Conducted participatory action research in communities and organizations to assess how work is done and to design work systems, technologies, and environments. Build and use text-based database management systems to support the analysis of detailed firsthand observational records or "field notes.". Healthcare Administrator January 2013 to December 2013 Company Name Roles and responsibilities: Established work schedules and assignments for sta*, according to workload, space and equipment availability. Conducted fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting. Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options. Monitored the use of diagnostic services, inpatient beds, facilities, and sta* to ensure e*ective use of resources and assess the need for additional sta*, equipment, and services. Introduced E-Health records to the organization Developed and maintained computerized record management systems to store and process data such as personnel activities and information, and to produce reports. Prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives. Managed the changes in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care. Developed and implemented medical programs or health services that promote research, rehabilitation, and community health. Student Intern October 2011 to November 2012 Company Name － City , State Roles and responsibilities: Examined teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments. Completed and maintained accurate records or reports regarding the patients' histories and progress, services provided, or other required information. Advised or instructed patients regarding preventive dental care, the causes and treatment of dental problems, or oral health care services. Treated exposure of pulp by pulp capping, removal of pulp from pulp chamber, or root canal, using dental instruments. Prescribed antibiotics or other medications. Designed prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians. Fill pulp chamber and canal with endodontic materials. Evaluated dental needs to determine changes or trends in patterns of dental disease. Applied fluoride or sealants to teeth. Managed business, employing and supervising sta* and handling paperwork and insurance claims. Plan, organize, or maintain dental health programs. Participated in case conferences or sta* meetings. Education Master's : Healthcare Administration , Dec 2015 Oklahoma State University － City , State Healthcare Administration 3.79 Bachelor of Dental Surgery (BDS) : Nov 2012 SRM Dental College － City , State , India 72 Skills accounting, bridges, budgets, budget, oral, community health, conferences, Critical Thinking, data processing, database, database management, Decision Making, delivery, Dentistry, financing, financial reporting, focus, government regulations, insurance, notes, materials, Medical terminology, meetings, Multitasking, payroll, personnel, policies, progress, quality, Quality Control, rehabilitation, research, scheduling, supervising, surveys, Time Management, x-rays | HEALTHCARE |
579 | HR GENERALIST/RECRUITER Summary Human Resource Generalist who is an great communicator and negotiator with strong conflict resolution skills. Extensive background in recruitment and retention, mediation and records management. Highlights ADP, People fluent, Microsoft Offices, Interviewing expertise Performance management strategies Benefits administrator Employee relations Benefits administrator Manager coaching and training HRIS applications proficient Payroll expertise National Human Resources Association Event management Employee handbook development QuickBooks proficiency Alternative Dispute Resolution (ADR) Staffing and recruiting professional Accomplishments Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Human Resources Reduced employee turnover by 10%. Experience HR Generalist/Recruiter January 2013 to January 2015 Company Name － City , State January 2013 to January 2014 Strategize with management on all recruitment needs (over departments) Build strong relationships with candidates, hiring managers to ensure a high level of customer service. Keep hiring managers informed throughout the recruitment process for all salaried and non-salaried employees. Co-authored all recruitment & transfers process to better the onboarding and applicant experience Maintained an accurate and detailed record of each employee in a customized database for all pre-employment screening Interpret company policies and procedures to new hires Provided mentoring and job coaching for temporary and permanent employees Negotiate/ analyzed compensation and make recommendations for salaried and non-salaried employees Create metric reports for HR director as well as staffing reports for Clinical Associate Director Coach and advise employees regarding HR programs, practices and procedures Plan, manage and communicate special projects and programs such as employee recognition, wellness, benefits, recruiting and performance management, and employee surveys Resolves employee concerns related to health and welfare plans functioning as liaison with various insurance carriers Collaboratively efforts with Training and IT department to train and orientate all new hires within the organization. Human Resource Administrator January 2006 to January 2012 Company Name － City , State Managed the recruitment applicant tracking system (moved candidates to appropriate workflow, creating and closing job posting) Managed all new hire onboarding, coordinating and/or conducting new hire orientation and ensure all paperwork were 100% in compliance with federal and state regulations Provided recruitment metrics reports and compile reports from HRIS database for the HR Business Partner Assisted in administering and adhering to existing policies and procedures (e.g., Employee Handbook and Policies and Procedures manuals), by providing training, mentoring and coaching Managed annual employee benefits open enrollment (coordinated logistics with benefit vendors such as; Aetna, Harford, Vanguard) for all sites throughout the US Created HR processes for HR Business Partner (temporary staffing, tuition reimbursement, full cycle recruitment) Involved in the annual performance management process including merit increases (tracked/monitored, rewrite job descriptions, ensure appropriate approval flow or make changes) Maintained relationships with staffing vendors for temporary employees Point of contact for 1000+ US based employees regarding benefits, policies and procedures. Assisted in resolving personnel-related problems Addressed employee relation concerns and exit interviews Responsible for all leave administration, including FMLA and discretionary leave tracking and notifications, coordination with paid time off, disability programs, and/or health benefits, as well as return to work protocols. Assistant Store Manager January 2005 to January 2006 Company Name － State Managed exempt and nonexempt employees (6-8 staff members) Contributed to team effort by accomplishing related results as needed Helped customers by providing information, answering questions and obtaining merchandise requested Attracted customers by originating display ideas Constructed or assembled prefabricated display properties Assembled product displays in windows and showcased on sales floor Evaluated competition by visiting local competitor stores (gathering information such as style, quality, and prices of competitive merchandise). Education Masters of Administrative Science : June 2013 Fairleigh Dickinson University － City , State B.S : Economic , 2005 Economic A.A : Liberal Arts , 2002 Liberal Arts Skills ADP, benefits, closing, Coach, coaching, competitive, customer service, database, hiring, HRIS, HR, insurance, logistics, Director, mentoring, windows, performance management, personnel, Policies, processes, protocols, quality, recruiting, recruitment, sales, staffing, workflow | HR |
580 | CONSULTANT Executive Profile P&L MANUFACTURING/ENGINEERING & SUPPLY CHAIN EXECUTIVE Increasing Revenues Profitability and EBITDA Coaching and Leading Teams Operational Turnarounds Strategic Planning Creative Solutions Creating Value Driving Results Highly accomplished P&L manufacturing executive with a proven track record in leading manufacturing and distribution businesses by utilizing lean tools in the value adding stream. Turnaround experience. Increasing price/earnings multiples and stockholder value. Developed and implemented strategic plans. Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Knowledgeable of QS 9001, ISO/TS 16949, logistics and new product launches. SOX compliant. Trained in lean manufacturing by Eliyahu M. Goldratt, author of "The Goal". KPI Metrics and measurements driven. Increased company value by $30 million Reduced inventories by 40% Reduced assembly labor by 60% Increased earnings per share by $1.25. Delivered expected results in safety with a company record of 176 days without lost time accidents. Made processes reliable and repeatable to achieve quality standards in single digit PPMs. Achieved a 100% on time delivery with sequence scheduling Managed both union and non-union employees ranging from staffing of 150 to 2,000 personnel. Ability to diagnose performance problems quickly and implement solutions. Establish targets and goals with accountability measures and apply strong constraint analysis capability with data analysis and business modeling techniques to resolve issues required to achieve results. Also operational turnaround management experience. Skill Highlights Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Get teams involved by incorporating their ideas. Promote a culture of strong ownership. Encourage employees to do their best. MS Windows XP, MS Office XP, (Word, Excel and PowerPoint), Visio, MS Project and MS Outlook. (Proficiency level with is excellent.) - ERP / MRP (JD Edwards, BAAN). Professional Experience January 2002 to Current Company Name － City , State Setting and implementing goals with the CEO and committing to delivering positive results until all goals are completed. A shop floor hands-on approach leading shop floor teams in lean manufacturing and continuous improvements. Conducted assessment and implementation engagements. Lean Tools Utilized Toyota Production System *JIT *Kaizen Kanban *5S *Takt time Poka-Yoke *SMED *Heijunka Eight D *5Y *DMAIC Theory of Constraints *Value Stream Mapping *Work Cell Technology Demand Flow Applications *Focused Factory *Flexible Manufacturing Concepts Time-Based Principles *Synchronous Manufacturing *Supply Chain Management KPI's *High Velocity Management *Standardization Multi-Plant Operations *Cost Controls Cost Accounting *A3 Process New Product Launches *Logistics *Complex problem solving Examples on value adding contributions are as follows: Implemented lean manufacturing for an automotive stamping and welded assemblies' plant. Increasing company value by $30,000,000. Tier I to Ford & GM and Tier II to Johnson Controls, Lear, Shape and others. Implemented a lean sequence scheduling methodology, reducing inventories by 40%, and reducing operating costs by $1 million, while initiating JIT protocols with steel suppliers. Lean manufacturing implementation - Increased company value at an automotive stamping and insert molding plant by $24,000,000 annually. Implemented JIT and synchronous scheduling resulting in a 40% reduction in inventory, 100% on time deliveries. Made processes reliable and repeatable to achieve single digit PPMs. Streamlined packaging processes at an aerospace manufacturer increasing departmental efficiency by 30% increasing capacity by 40%. Implemented a purchasing strategic sourcing program, reducing material costs by 8%. Established process improvement program for a major farm equipment and machinery manufacturer, increasing annual throughput by $35,000,000. Initiated continuous improvement processes for a cellophane manufacturer, increased profits by $9,000,000. Designed and installed world class manufacturing plants utilizing demand flow and cellular manufacturing, reducing factory labor by 55%. Consultant January 2000 to January 2002 Company Name － City , State Lean Manufacturing. January 1987 to January 2000 Company Name － City , State As a manufacturing executive of The Wurlitzer Company developed the corporate strategies, and provided the leadership and direction for turnaround to achieve P&L and balance sheet objectives for this manufacturer. Direct reports include manufacturing, engineering, maintenance, purchasing, scheduling, inventory and all supply chain management functions, logistics, new product launches, engineering, human resources, accounting and quality. Identified critical success factors and implemented performance improvements teams. Results of implemented strategies include: Increased earnings per share by $1.25 year over year. Implemented major process improvements at plants resulting in a 350-employee reduction by installing advanced manufacturing technology, a $13,500,000 savings. Reduced material costs by $10,000,000 through strategic sourcing and vendor consolidation. Utilizing lean to make processes reliable and repeatable reduced scrape costs by 80%. Restructured contract manufacturing facility resulting in a $10,000,000 reduction in operating costs. Through the use of JIT, reduced inventories by 40%. Increased production output by 140% by implementing an automotive plant assembly line process for piano assembly operations. Utilizing manufacturing cell and focused factory concepts at sub-assembly manufacturing and delivering completed sub-assemblies to final assembly line operations Reduced unfavorable manufacturing variances by 91%. President & CEO January 1984 to January 1987 Company Name － City , State Full profit and loss responsibility for all multi-pant building and industrial multi-products international manufacturing operations consisting of 3 manufacturing plants in the United States, a wholly owned subsidiary in Canada and a joint venture in England. Made a strategic acquisition, with 400 employees, and integration to expand product line and utilize the same marketing channels and integration into the organization. Worked with the company's senior management team based in the United States, Canada, and England to establish goals and key performance indicators and driving metrics in an effort to reverse shrinking market share, decrease operating costs, and create positive cash flow. EBIT increased by 325% and revenues by 285%. Education MBA Fairleigh Dickinson University GPA: cum laude cum laude BS University of Richmond. AA - Valley Forge Military Academy Mentored by disciples of Eliyahu M. Goldratt in Lean manufacturing Skills accounting, approach, automotive, BAAN, balance sheet, cash flow, coaching, continuous improvement, Cost Accounting, direction, driving, ERP, senior management, human resources, inventory, JD Edwards, leadership, TEAM BUILDING, Lean Manufacturing, Logistics, machinery, marketing, market, mentoring, Excel, MS Office, MS Outlook, PowerPoint, MS Project, MS Windows XP, Word, MRP, packaging, personnel, piano, problem solving, processes, process improvement, profit and loss, protocols, purchasing, quality, scheduling, strategic, strategic sourcing, Supply Chain Management, Visio | CONSULTANT |
581 | HR GENERALIST Experience 08/2017 to Current HR GENERALIST Company Name － City , State Recruited to help open new company sales team in TX and NC, guiding senior management on pay and. compensation for contract positions. Worked with senior leadership to create HR policies and procedures; recruit. employees; updated HRIS system for tracking time and attendance, PTO benefits, and employee applicant log;. created training manual; conducted job evaluations and analysis for created pay ranges and competencies. Implemented programs and policies in the areas of training and development, compensation structures, new- employee orientation. Cut payroll expenses by 16% by implementing a time clock system and policy company-wide, and monitoring time and attendance. Revised job descriptions and created competency checklists for 25 positions company-wide in three states. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Continued... 06/2015 to 05/2017 HR GENERALIST Company Name － City , State Partnered with employees and management to communicate carious HR policies, procedures, standards and. regulations. Reviewed applications and paperwork/collected all necessary documents Answered multiple phone lines, greeted candidates Conducted employment verification, reference checks, credit checks Screened resumes, scheduled and conducted interviews, composed Congratulatory Letters. 10/2013 to 05/2015 Owner / Chef Company Name － City , State Oversee daily operations of quaint catering company specialized in Mexican and Italian cuisine, unique beverages, and chocolate confectionaries. Manage all details related to the safe preparation, delivery, and setup of diverse food orders serving up to 100 guests. Interface with clients to gather critical event details, learn of specific food preferences, and recommend appropriate menu items and quantities. Coordinate the planning, ordering, purchasing, and storage of food, equipment, and supplies. Sole preparer of food orders, operating smokers, grills, food warmers, and various other pieces of equipment. Manage all bookkeeping, budgeting, and accounting. Skillfully learned and managed entire business startup. Applied for all permits and licenses, established company brand and marketing materials, created menu and pricing, and implemented advertising campaigns. Established market-competitive price points while maintaining superior quality standards. Led company in achieving 28% profit in first year. Established and manage partnerships with food suppliers to acquire the freshest foods and ingredients on time to prepare orders. Advertise business through print, digital, social media, and local radio stations, and through partnerships with local area businesses. Earned high rate of repeat and referral business and word-of-mouth promotion. Developed and manage partnerships with restaurant supply stores to purchase needed equipment, tools, supplies, and packaging materials. 01/2008 to 01/2010 Kitchen Manager Company Name － City , State Oversaw daily kitchen operations, leading team of 10 in the safe preparation of guest food orders. Operated pizza. ovens, grills, and industrial cleaners. Kept kitchen area in pristine condition in line with safety regulations. Managed. inventory of food and supplies. Resolved problems related to customers or team dynamics. Additionally, assisted. in overseeing front-of-the-house operations, including the counting and balancing of drawers after each shift. Successfully aligned all team members--diverse personalities, work styles, and backgrounds--around shared goals, and led team in providing customers with exceptional dining experiences. Trained employees on kitchen protocols; safe food handling, preparation, and storage; food portioning, plating, and presentation; cleaning of grills, equipment, and surfaces; and how to count drawers, operate the POS system, and close the restaurant. 01/1999 to 01/2001 Assistant Restaurant Manager Company Name － City , State Assisted general manager and chef in overseeing daily operations, planning menus and daily specials, hiring and. training employees, and preparing and serving lunch orders. Planned and executed for special events serving up. Education 2017 Master of Business Administration : HR Management ASHFORD UNIVERSITY － City , State to 2,500 guests. HR Management Managerial Finance, Financial and Managerial Accounting, Economics, Managerial Marketing,
Organizational Behavior, Business Law, Operations Management, Strategies for HR Management
Project: Reviewed and analyzed more than 30 years of business research to compare the two primary
approaches for filling open positions: hiring externally or promoting from within. GPA: 3.9 Member of Golden Key International Honors Society, Recipient of Ashford University
Alumni Scholarship 2008 Bachelor of Arts : Business ASHFORD UNIVERSITY － City , State Business April 2018 Sigma Six Yellow Belt Certification (2018)
PHR Certification (Professional Human Resources Tentative Summary HR generalist with 3 years of experience and 10 years of management experience seeking a position as an HR
Generalist in a company where I can grow further and improve my skills in Human Resources. Extensive background in HR Generalist affairs, including experience in employee recruitment and onboarding, conflict resolution, benefits and compensation, payroll administration, policy development and implementation and training and development.
Demonstrated success implementing numerous policies and implementations, updated personnel manuals and files, job descriptions, benefits packages, and conducted job analysis to provide pay ranges for various positions. Highlights Employment Law Onboarding FMLA/ADA/EEO Employee Relations HR Policies and Benefits & Administration Procedures Payroll Administration Staff Recruitment & Retention HRIS applications (Paychex, Paychex Flex)
MS Office (Word, Excel, PowerPoint, Outlook) Skills accounting, ADA, advertising, benefits, Benefits & Administration, bookkeeping, budgeting, Business Law, business research, business startup, competitive, credit, clients, delivery, Economics, Employee Relations, training employees, special events, senior management, filling, Finance, Financial, general manager, hiring, HRIS, Human Resources, HR, inventory, Italian, leadership, Law, Letters, Managerial, Managerial Accounting, market, Marketing, marketing materials, materials, Excel, MS Office, Outlook, PowerPoint, Word, Operations Management, Organizational, packaging, Payroll, Policies, POS, pricing, profit, promotion, protocols, purchasing, quality, radio, Recruitment, safety, sales, Sigma, phone, unique | HR |
582 | SENIOR FACILITIES AND CONSTRUCTION PROJECT MANAGER Summary Thirty years experience as Manager and Director of Facilities, Project and Construction Management in various challenging environments; twenty two in Higher Education.
*Successful at managing Facilities, Ops & Systems, M&O and Capital Budgets, Assets, Staffing and Bargaining Agreements.
*Responsible for 600 acres of property, 150 buildings, 60 Union skilled technical & maintenance staff, budget managers, construction & maintenance managers, grounds and horticulture, custodial staff, transportation & fleet managers, shipping & receiving staff, post office managers, sustainability staff and business managers.
*Developed and maintained high standards of discretion, integrity, communication, leadership, life safety & building code compliance, staff, student and faculty safety training and OSHA compliance
*Proven team building skills, quality personnel acquisition, effective success at administering progressive discipline in union environments, able to create positive organizational change where required and as directed.
Professional Development and Skills
*Facilities Management Professional, FMP and Certified Project Manager
*Facilities and Technology Management
*Electrical Engineering Technology
*Construction Management
*Licensed Master Electrician
*Certified Advanced Fire and Security Alarm Designer
*Certified in Fiber Optics and Network Connectivity
*Supervision, Effective Communication and Team Building Certifications
*Technical Strengths Include; Electrical, Fire & Security, Fire Suppression Systems, Life Safety Systems, HVAC Mechanical Systems, Boilers, Infrastructure Management, Sustainability and Energy Management, AutoCAD, GIS ArcView, MS Office & Project, Computerized Maintenance Management Programs.
*Certified in Code Compliance (Structural, Gas, Fire, Electrical, Plumbing, Energy, Life Safety, NFPA and Building Codes)
*Property inspection, analysis, acquisition, development, planning, zoning and construction management. Experience 08/2015 to Current Senior Facilities and Construction Project Manager Company Name － City , State Manage multi-discipline construction, maintenance and life safety projects. Manage technical support staff, contractors, energy providers, life safety & building codes compliance, service contract & project negotiations, professional consulting firms and various State, City and Federal regulatory agencies. Roosevelt Island, Manhattan, NY, is a residential community of 15,000 people. There are 147 acres of property with various types and occupancies, such as; public schools, Cornell University, business, athletic facilities, performing arts and residential. 01/2012 to 01/2015 Director of Buildings Company Name － City , State Researched additional property and space for development in accordance with organization objectives. Planned strategy and applied tactical measures to ensure the efficient management of assets and resources. Directed a facilities staff including; trade supervisors, project managers, procurement office, budget management & business office, accounts payable and a skilled union trade staff of 60. Directed construction, renovations, repair, energy management, operations and special events for 150 buildings totaling 2 + million sq. ft. and 600 acres of property. 01/2012 to 01/2015 Director of Buildings Company Name － City , State Maintain a courteous, diplomatic and professional demeanor while maintaining good relationships with all personnel, both internal and external to the organization. Professional experience with vendor negotiations, project design, budgeting and project construction. Manage utility costs and usage; Natural Gas, Propane, Electricity Commodity & Delivery, Telephone, Water and Waste Water. Annual budgeting for capital expenditures, construction, maintenance and operations. Annual $10 million budget). Member of Senior Administrative Teams, such as; Union Bargaining Units Negotiations, Drug Task Force, Emergency Management, Mass Casualty Incident Management, Master Plan Development and Campus Life Safety. 01/2007 to 01/2008 Project Manager and Estimator Company Name － City , State Estimated electric projects with values from $25,000 through $2,000,000. Including; high voltage, HVAC control, electrical distribution, BMS, emergency power, data center, fiber optic, fire alarm, security alarm and card access. 01/1998 to 01/1999 Facilities and Maintenance Manager Company Name － City , State Managed and supervised facilities and plant operations, repairs, renovation projects and maintenance. 01/1994 to 01/2012 Assistant Director of Buildings and Grounds Company Name － City , State Managed all facets of the supervision, management and operations related to construction, maintenance and operations. Including; Life Safety systems, fire alarm, security alarm, surveillance, building envelopes, energy management systems, electrical & HVAC systems, plumbing, sustainability and alternative energy projects, environmental services, recycling and codes compliance with state, city and federal agencies. Infrastructure management of; water and sewer systems, 13,200 volt and secondary electrical systems, fiber optic and IT systems, fire suppression systems and safe roads & walks. Union trades management, supervision and bargaining unit negotiations. 01/1990 to 01/1994 Lead Electrician Company Name － City , State Project examples: NY State Prison, Tire Recycling Plant, Re-activated Carbon Plant, Waste Water Treatment Center for the City of New York. 01/1986 to 01/1990 Lead Electrician & Business Manager Company Name － City , State 01/1983 to 01/1986 Apprentice and Journeyman Electrician Company Name － City , State Commercial, Industrial and Residential Systems. 01/1979 to 01/1983 Air-Base Ground Defense Company Name － City , State Military Police, Leadership Positions, Honorable Discharge as an E-4 Sergeant. Education and Training 2015 Facilities and Technology Management : Electrical Engineering Technology Empire State College Dutchess Community College Electrical Engineering Technology 2013 FMP - Facilities Management Professional - International Facilities Management Association at Boston University 1982 Electricity-Electrical Construction and Maintenance - Mohawk Valley Community College Skills accounts payable, Administrative, arts, budget management, budgeting, budget, building codes, capital expenditures, consulting, Delivery, electrical systems, energy management, special events, Facilities Management, HVAC, Leadership, access, office, Natural Gas, Negotiations, personnel, Plan Development, plumbing, Police, procurement, project design, renovation, renovations, repairs, Safety, strategy, supervision, technical support, Telephone, Water Treatment | CONSTRUCTION |
583 | AVP, FINANCE Summary Accounting professional with extensive experience financial and managerial accounting practices and procedures. Detail oriented with strong organizational skills; diligent and hardworking with proven ability to handle multiple projects simultaneously and prioritize efficiently while meeting deadlines. Ability to identify problems and recommend feasible solutions. Highlights Accounting Software -JD Edwards, Quick books, and Great Plains, Microsoft Excel Account reconciliations Budget analysis Analytical reasoning General and tax accounting Auditing methodology Journal Entries & General Ledge Strong Administrative, and Organizational Skills Reporting and Documentation Planning and Scheduling corporate Governance, Risk & Ethics Effective Time Management and Communication Skills Public and private accounting Accomplishments Conducted detailed technical and analytical review of cost and proposed measures to trim costs related to outsourcing work and other major projects. This initiative resulted in a significant cost reduction. Established policies and procedures for a division who was not in compliance with the firms goals. Experience AVP, Finance 02/2015 to Current Company Name City , State Managed accounting operations, accounting close, account reporting and reconciliations for Research Sales & Trading Division Provided reliable and timely project by project expense, capitalization, amortization for our Market Research Healthcare Division. Reviewed accountantÆs book entries to ensure accuracy of the G/L. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.Worked with management to document and offset unusual expense variances in their respective areas. Senior Accountant 10/2010 to 06/2015 Company Name City , State Work with Project Managers to ensure accurate and timely invoicing Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Managing banks accounts including making remote deposits Schedule appropriate collection reminders and follow-up past-due receivables Recording of AP and issuing payment to vendors Recognizing all expenses at project completion and making accruals as necessary Booking all prepaid expenses Monthly preparation of bank reconciliations Preparation and analysis of Financial Statements Recording deferred revenue and recognizing revenue at project completion Perform month-end closing Maintain weekly cash flow management Working on AD HOC reports Working with external entities Preparing the ground work for external auditors General Ledger Accounting in JD Edwards. Senior Accountant 06/2009 to 10/2010 Company Name City , State Work with Project Managers to ensure accurate and timely invoicing Managing banks accounts including making remote deposits Schedule appropriate collection reminders and follow-up past-due receivables Recording of AP and issuing payment to vendors Recognizing all expenses at project completion and making accruals as necessary Booking all prepaid expenses Monthly preparation of bank reconciliations Preparation and analysis of Financial Statements Recording deferred revenue and recognizing revenue at project completion Perform month-end closing Maintain weekly cash flow management Working on AD HOC reports Working with external entities Preparing the ground work for external auditors General Ledger Accounting in Quickbooks. Accountant 05/2006 to 03/2009 Company Name City , State Executed accounts receivable reporting enhancements and reconciliation procedures. Manage monthly bank reconciliations Performed account reconciliations and general ledger entries Managed A/P and A/R, as well as weekly and monthly billing Prepared weekly payroll and payroll taxes Communicated extensively with employees, customers, and bank representatives Bank deposits and application of payments to A/R accounts Maintained weekly cash flow management Prepared financial reports as required Negotiated and enforced collections to ensure the clearance of outstanding accounts Accountant 08/2005 to 05/2006 Company Name City , State Monthly preparation of bank reconciliations Invoiced customers Updated chart of accounts Monthly preparation of AR statements Recorded cash receipts and applied against invoices Hands-on Journal Entries General Ledger Accounting in Great Plains. Accountemps Salaried Professional Service - Accountant 08/2005 to 05/2006 Company Name City , State Monthly preparation of bank reconciliations Preparation of A/R invoices Bank deposits and application of payments to AR accounts Updated daily cash, check register statistics, and bank reports in spreadsheet Hands-on Journal Entries General Ledger Accounting in Great Plains. Accountant 08/2005 to 05/2006 Company Name City , State Monthly preparation of bank reconciliations Responsible for Accounts Payable from entering invoices through cutting checks Updated chart of accounts for new vendors Use of Property Management system Timberline to enter, terminate and renew leases Deposited checks received from clients and tenants Prepared monthly reports including Statement Cash Receipts and Disbursement, Statement of Operating Cost, Expense Distribution summary, Aged Receivables, Accounts Payable Check Register, Cash Report Activity Prepared annual budgets for various housing companies Competent in use of Timberline Accounting Software. Tax Specialist 12/2003 to 04/2010 Company Name City , State Prepared Individual tax returns including Schedules A, B, C, D, and E Correction and transmission of returns rejected by the IRS and amendment of prior years tax returns Prepared the end of day journals Education Bachelor of Accounting Cameron University City , State Skills Account reconciliations, Accounting Software, Bank reconciliations,, Budgets, Financial reports, Analysis of Financial Statements, Variance analysis General Ledger Accounting, JD Edwards, Quickbooks , Excel Payroll | FINANCE |
584 | EXECUTIVE ASSISTANT HR Summary Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Focused, results-driven professional looking to obtain a career oriented administrative position with Newark CEDC. Office Management Calendar Management Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Bookkeeping & Payroll Records Management Meeting & Event Planning Facility Management Highlights Word, Excel, Access, PowerPoint, SAP, Lotus Notes, Oracle Experience Executive Assistant HR 01/2014 to Current Company Name City , State Providing administrative support to President of home-care service provider to the Developmentally Disable population. Maintain calendar, process requisitions, and organize company meetings. Administer pre-employment training and testing. Mange bi-weekly payroll for 100 employees Maintain schedules and calendar management for President. Maintain organization charts, staffing/workforce plans, HR audit files and other confidential materials. Coordinate with Recruiting and Staffing to process new hires. Handle all administrative support responsibilities related to HR. Biller 12/1999 to 05/2004 Company Name City , State Processed incoming and outgoing shipments. Analyzed customer billing issues for corrective actions. Provided assistance to dock personnel and suppliers on shortages and overages. Assisted in special projects as needed. Administrative Assistant 10/1997 to 08/2013 Company Name City , State Responsible for assisting the Director of Engineering, VP of Construction, HS&E Director and Human Resource Business Partner. Maintain documentation control for construction projects, new hire and safety training, purchasing activities, ensuring payment of all site utilities, and support accountant on account payable issues. Specific accomplishments included: Engineering Organized travel for senior management domestic and international. Organized travel, lodging and meal for international employees. Prepared monthly reports for capital projects, process change, utility usage, and overtime expenditures. Coordinated meeting, luncheons, corporate functions and internal training seminars. Assisted in the implementation of electronic system. Assisted and revise hazops, batch sheets, and SOP's. Monitored and purchase office, facility, PPE and lab supplies. Assisted engineering department staff (10) with expense reports, subscriptions and licenses. Safety Training Prepared issue and maintain contractor approval applications and insurance certifications. Maintained training logs for plant personnel and assist in the coordination of plant safety training. Provided PPE for employees, contractors, subcontractors and visitors. Assisted with safety walks, audits and incident investigations. Lead initiatives on green projects utilizing Six Sigma Lean process. Construction Liaison between city official and construction department on obtaining tax abatement utilizing the affirmation action program. Liaison between VP of Construction and architecture firms, subcontractors and union officials. Maintained travel, lodging, and transportation for VP of Construction and staff. Developed and implement report systems for Project Engineer and Construction Management. Assisted in managing capital project budget for 33M-research building. Assisted in managing capital project budget for 30M flavors building. Assisted Drafting department with copying, scanning and shipping of PID's and architectural designs. Created, maintained, and submitted requisitions, contracts, addendum to contracts, and contractor approval forms. Setup and maintain project field offices. Assisted in organizing bid packages for onsite and offsite construction projects. Maintained certified payroll documentation from all subcontractors. Human Resources Provided assistants to HR Business Partner in new employee background checks and physicals. Conducted new employee benefits orientation. Prepared brochures for job fair and maintain biweekly payroll for engineering department. Prepared agenda for managers to meet newly hired employees. Senior Assistant Underwriter 03/1994 to 07/1996 Company Name City , State Reviewed applications, letters, close outs, and cancellation policies. Advised clients on policy documentation, correspondence, cancellations, deletions, and additions. Prepared, review, rate, and issue renewals and new business policies. Maintained and developed quality control procedures for finance contracts Developed and implemented automated monitoring systems. Education Master of Business Administration 2011 Centenary College City , State Bachelor of Science : Business Administration 2009 Business Administration Skills accountant, administrative support, benefits, billing, brochures, budget, bi, charts, contracts, copying, clients, documentation, Drafting, Engineer, senior management, finance, forms, Human Resource, Human Resources, HR, insurance, letters, Lotus Notes, Director, managing, materials, meetings, Access, Excel, office, PowerPoint, Word, Oracle, organizing, payroll, personnel, policies, purchasing, quality control, Recruiting, research, Safety, SAP, scanning, seminars, shipping, Six Sigma, SOP, Staffing, tax, transportation, utilities | HR |
585 | TECHNICAL EDUCATIONS LANGUAGES Summary QA-QC Lead in Subsea 7 (EPC Contractor) & working for Major Clients such as TOTAL / TECHNIP / Exxon / ADMA-OPCO (Abu Dhabi National oil Company Group) Supplier Quality control lead in Various Automotive industries (Valeo, Leoni, Continental) & working for Major Clients such as Renault, Peugeot, BMW, etc. Very Good experience in Project Management over all phases (design / Procurement / Onshore / offshore) from the "start-up through completion" of the Work. Very Good Experience with QC Activities on Procurement stage of various vendors (Buoyancy Foam, Connectors, clamps, structures, Valves, Flanges, pipelines, etc) Project Manager / QA_QC Lead 10 years relevant experience in Oil & Gas/ Automotive Industries with Quality Management Background Highlights Windows 9X/NT/XP, MS Office, MS Outlook, MS project, Pascal, Catia v5 Experience TECHNICAL EDUCATIONS LANGUAGES Supplier Quality Manager Liaison Engineer CONTINENTAL Automobile 10/2009 to 04/2010 PDCA, AMDEC, 8D analysis, Six Sigma method, KANBAN, Supplier quality Management, Quality Auditing, 5S, ISO9001, ASME, API, ASTM. From Mar. 2014 till now: Bureau Veritas Abu Dhabi (UAE) Project Manager of Umm Lulu project (ADMA-OPCO): Project Manager of Zakum Electrification project (ADMA-OPCO) Managing several oil & Gas Projects for ADMA-OPCO (Abu Dhabi National oil Company Group): Installation of wellhead towers, infield pipelines & super complex. In charge of the duties of organizing, planning, work assignment, cost control and scheduling the "start-up through completion" of all activities (structural, Decks, rigid/flexible pipelines, jacket installations, risers, etc.). Key responsibilities are: Preparation of Technical Offer (method of statement, contract organization structure, etc...) Preparation of Commercial Offer (price structure, cost / time / resources / profit estimation, price conditions / technical and contractual qualifications, etc.) Preparation Contract Execution Plan and co-ordination procedures as per client specification. Development / customization of necessary contract management tools. Identify all resources and support (human, physical, financial) required to achieve the project Objective. Responsible of selection / recruitment process (Select CV, perform interview, propose offer Package) for candidates suitable for working on the Project. Expediting of contract tasks including mobilization of personnel and sub-contracting Communication with the Client and other parties. Brings to the contract the required resources as well as the tools necessary to follow the Contract schedule, cost / profit as well as quality on the contracts way to a successful Completion. Coordinating the activities of all engineers/surveyors (Welding, Civil, Structural, Piping, Rotating Equipment, Painting & Coating, Electrical & Instrumentation, etc.) assigned at site. Full management of Onshore / offshore assigned on the project (more than 25 Engineers) Full knowledge of the project's technical issues and its status. Directs and controls the work at site by contractors working directly for BV. Monitoring & Evaluation of Site Inspectors, and provide necessary plans for improvements. Provide Monthly Reports to Clients, for TPI involvement, concerns & recommendations Follow up / monitoring of project schedule and cost / Contract invoicing. From Sept. 2010 till Mar.2014: Subsea7 France SA Project Lead QA-QC Engineer for Erha North project (EXXON) Project QA-QC Engineer for Clov project (Total) Project QA-QC Engineer for Block 15 project (EXXON) Management of QC activities for packages: Buoyancy Foam, Connectors including forged pieces, clamps, pup pieces, structures in Sub Vendors, Subsea Valves and Forged Flanges Flexible pipeline installation, Anodes, Rigid items (wellhead tower, jackets, Subsea Guiding Frame etc.) Key responsibilities are: Participate in the critically assessment rating at the request of the Project Quality Manager. Conduct the Pre-Production Meetings (PPM) and to facilitate the start of production Review / approve the Suppliers ITPs & control procedures defined in the SDR Nominate / Manage qualified inspectors for the implementation of the surveillance on-site Supervise by performing QC visits during manufacturing process if needed. Review / approve the Inspection Reports, identify any problems and keep the project and departmental staff informed of progress. Work with the Project Quality Manager and the HSEQ Department on the appointment and co-ordination of Project QC Inspectors (Ensure our inspectors adhere to all Subsea 7 safety on site) Process NCR's raised during inspections and keep the project and departmental staff informed of progress. Verify all Technical Queries and NCRs are closed prior to organising the Release. Participate in performance evaluation of suppliers / yards as requested. Review and approve final documentation (MRB compilation) Ensure Lessons Learned and improvements are identified and reported during project execution. Coordinates all related communication with local departments Participation in component reviews Technical Data maintenance on numerical platform (Liaison Person Rights) Preparation of the local sourcing committee in agreement with commodity management Maintain communication between locations in charge to validate electronic components. Supplier Quality Control Engineer 01/2009 to 09/2009 Company Name Management of 15 suppliers Panel Taking part in suppliers selection phase: writing of validation plan listing Leoni requirements Technical and industrial validation of the bought components Monitoring of the homologation of specific components: from conception to realization of initial samples. Taking part in qualification audits of specific components at Leoni suppliers Quality validation of the productiveness solutions identified by Leoni family purchasers. Feb. to Dec. 2008: Supplier Quality Management Engineer, CONTINENTAL Automobile Ensuring and monitoring of pcb's Quality on continental's supplier in China Monitoring of notifications, incidents and Quality alert on continental production site Management of defective parts (using 8D method to resolve failures) Implement containment actions on production site according defects found Regular visits on continental's supplier in China to check /follow corrective action implemented Take part on validation modification of process/parts proposed by suppliers Oct. 2007 to Jan. 2008: Purchasing Engineer, VALEO Engine cooling Buyer of Machine producing automotive radiators Order all parts needed to assembly the machine Management of orders based on Delivery time of parts and assembly machine priority Implement effective organization for incoming inspection of parts Change defective parts detected and negotiate the shortest delivery time with suppliers March to Sep. 2007: Supplier Quality control (Trainee), VALEO Connective Systems Management of 25 suppliers Panel (responsible of homologation of 66 components) Creation of organizational tools to ensure an efficient homologation step for components bought Creation of a new procedure able to identify the defects and transmit useful information about quality components received in Valeo plant Taking part in qualification audits of specific components at Valeo suppliers Jan 2005. to Jul. 2006: Validation Engineer, VISTEON Interiors Systems Taking part in products validation phase of Panels for PSA customer Contribution at the following-up activity / Scheduling and management of testing requirements Improvement of interface tools Customer / Project / Manufactory / Laboratory Logistics / parts traceability/Compilation / results analysis / customer reporting Basketball (former junior player in the international Tunisian team), Football, Music SIROT Olivier C:\Users\Boulkhled\Documents\CV_Y.Hammi_Nov2015-2-with-logos.doc page 6 of 5. Consulting Engineer 10/2007 to 09/2009 Company Name Education Ecole Nationale arts & métiers», Paris (France)
2006: Material Science Engineer Diploma; École Polytechnique de LILLE (France) 2003 Material Science General University Diploma 2001 Scientific High School Master's Degree Diploma Paris XI University France Certifications 2013: CSWIP - Visual Welding Inspector Level 1; Rotherham (UK)
2012: IRCA Certificate for Quality Management Auditor; Paris (France) Languages French: Fluent English: Fluent Arabic: Fluent Personal Information Date of Birth: August 17, 1982 (33 Years Old)
Nationality: French
Adress: Beach Tower / Reem Island / Abu Dhabi Additional Information Date of Birth: August 17, 1982 (33 Years Old)
Nationality: French
Adress: Beach Tower / Reem Island / Abu Dhabi Skills API, Arabic, arts, Auditing, automotive, C, Catia v, contract management, contracts, cost control, Client, Clients, Dec, Delivery, documentation, Engineer, Fluent English, financial, Frame, French, Inspection, Inspector, invoicing, ISO9001, Logistics, logos, Managing, manufacturing process, Material Science, Meetings, MS Office, MS Outlook, MS project, Windows 9, NT, Oct, oil, organizing, organizational, page 6, Painting, Pascal, personnel, producing, profit, progress, Project Lead, Purchasing, Quality, Quality Management, QA, Quality control, recruitment, reporting, safety, Scheduling, Six Sigma, specification, suppliers selection, Systems
Management, Validation, Veritas, Welding | AUTOMOBILE |
586 | SALES ASSOCIATE Professional Summary Jack of all trades who enjoys daily challenges and seeks opportunity to learn and improve skills Skills & Abilities Management Punctual, possessing outstanding time management skills Thorough understanding of fundamental retail store operations Sales Regularly assisted customers in locating and selecting products in a professional manner Thorough understanding of fundamental retail store operations Communication Has taken multiple professionalism and communications courses Possesses the ability to calmly speak with angry or dissatisfied customers with dignity and respect Critical thinker with exceptional problem solving abilities Leadership Has received years of quality leadership and learned the best techniques to lead and supervise from the best (and worst)leaders Experience general labor/apprentice | obx fire tech | nov2014-dec2014 Listen to customer complaint about fire truck Simulate operating conditions that caused the complaint to recreate the complaint issue Diagnose actual problems and use hand or power tools to alleviate issues Maintain good customer relations Leave work area and trucks in as clean or cleaner conditions than found grill closer | mcdonalds | sep2014-nov2014 Use provided equipment to cook meat Prepare sandwiches as ordered Maintain cleanliness of work area Close and clean area as the store closed general labor | southern scapes landscaping | jun2014-aug2014 Operate hand and power tools in accordance with job requirements Dig and plumb irrigation lines for various irrigation needs as per plans Drive to and from jobsite with or without 8 ton trailer with bobcat and/or excavator Read and interpret plans Lay sod, plant, and irrigate various plants in accordance with job plans general labor | soundside recycling | mar2014-may2014 Assist in sorting recyclable metals by type, and sort out trash from recyclables Maintain clean working areas meat slicer/morning prep. | firehouse subs | dec2013-jan2014 Assist franchisee in preparing the store for opening Slice, weigh, and prepare meat as per SOP Assist in assembly and preparation of finished product and present to customer upon completion Assist in maintaining store cleanliness Head of training | KKG safety investigations | oct2013-nov2013 Responsible for individual training, supervision, and development of 4 operators Responsible for ensuring that standards are met to provide the company with disciplined, physically and morally fit operators, competent in core tasks Participate in all fieldwork sales associate | 7eleven | sep2013 Operate cash register Experience sales associate April 2009 to July 2009 Company Name Reference invoice to ensure delivery of all products ordered by manager and mark any discrepancies on invoice Maintain cleanliness of store Stock products in flex-space shelving Prepare store for first shift associates receiving associate | walmart | jul2013-sep2013 Assist in unloading one or more trucks ranging in size from 1200-1800 pieces per truck Palletize freight by department Maintain accountability of ammunition, age restricted products, and electronics merchandise valued over $100 Distribute pallets to respective departments by 2200 for night shift to stock Assist night shift in stocking if time permitted Make plastic and cardboard bales if needed Maintain cleanliness and orderliness of backroom garden center sales associate | walmart | may2013-jul2013 Stock shelves as needed, depending on backstock Operate cash register Maintain health of plants Assemble grills and patio furniture as needed for display Assist customers in locating and selecting products overnight maintenance | walmart | mar2013-may2013 Conduct initial sweep of store with 2-3 other maintenance associates Clean bathrooms Use scrubbing machine to scrub floors, fix any problems encountered Use propane powered buffer to buff floor once dry after scrubbing Strip old floor wax and apply new wax as needed Maintain general cleanliness of store infantryman | u.s. army | mar2009-oct2012 Operate and maintain weapons, such as rifles, machine guns, and hand grenades Operate and maintain field communications equipment Maintain accountability and positive control of $100,000.00 worth of equipment, weapons, ammunition, etc. Participate in basic reconnaissance operations Locate, construct, and camouflage infantry positions and equipment Assess need for and direct supporting fire Maintain cleanliness of facility Assist in conducting programs Operate cash register Sell and fill out contracts by hand Maintain accountability of accessories (ping-pong paddles, tennis rackets, etc.) by means of sign out/in sheet. cashier August 2007 to October 2007 Take orders January 2006 to May 2009 Prepare food Operate cash register Deliver food to customer Wash dishes Cook food student | currituck county high school auto shop | aug Obtain working knowledge of automotive electronics, brakes, and fluid systems and tire removal, balancing, rotation, etc. in a classroom setting and apply in a hands on setting Troubleshoot vehicle problems by using on board diagnostics (OBDII) port and diagnostic scan tool Locate and follow repair instructions based on diagnostic trouble code (DTC) on www.shopkey5.com Use various hand tools as needed to repair vehicle issues Maintain record and cost of service on work order sheets Use hydraulic lifts or jacks, jack stands and creepers as needed Maintain accountability and functionality of tools. Skills army, automotive, basic, cash register, com, contracts, delivery, electronics, hand tools, mark, weapons, oct, receiving, sales, Troubleshoot Education high school diploma : 2009 high school : Automotive Skills General Education Automotive Skills General Education Career Management Class | FITNESS |
587 | GLOBAL SR. MANAGER, PAID MEDIA Professional Summary I am a digital and product marketing professional with 13 years of experience, helping businesses increase their brand presence, engage with their customers and generate revenue throughout the customer lifecycle. My success comes from understanding and speaking to customer needs, creating compelling programs and pushing the boundaries of today's innovative marketing platforms to drive measurable results. Core Qualifications Digital Marketing Social Media Marketing Lead Generation Brand Managemen Online Advertising Search Engine Marketing Product Marketing Strategic & Tactical Planning Storytelling Content Creation Product Messaging Mobile Marketing Experience Company Name City , State Global Sr. Manager, Paid Media 04/2014 Pioneers Rackspace's paid marketing initiatives to drive lead generation and eCommerce conversion through customer engagement Develops strategy for enterprise, mid-market and SMB marketing plans to ensure digital programs contribute to business growth Manages annual budgets of $6M across six differentiated business units Collaborates with Creative, eCommerce and Brand teams to ensure a consistent story is told throughout the user experience Provides business insights to internal clients to realize cross-channel efficiencies and optimization. Company Name City , State Director of Digital Marketing 01/2013 to 11/2013 Led HP Autonomy's search engine marketing, online advertising, blog and social media content and marketing strategy Worked directly with HP Autonomy business units to conceptualize content and messaging and integrate this into lead generating digital campaigns to promote product pushes Created and oversaw blogging platform recognized as the consistent top performer of all HP Software blogs, with over 35 contributing authors Managed HP Autonomy's social profile, increasing social awareness by 50% and digital lead generation by 75% for HP Autonomy within three months through aggressive content creation and promotion Company Name City , State Director of Product Marketing 06/2011 to 01/2013 Worked closely with C-level management to set product vision, messaging and market positioning for Autonomy's Promote suite of technologies Raised portfolio awareness by creating and managing divisional strategic marketing implementation plans across all marketing channels and devices for company's customer experience management , mobile, and eCommerce solutions Conducted educational and promotional speaking engagements, videos, whitepapers and sales collateral for Autonomy's marketing optimization platform, generating over 500 sales leads in one quarter Devised and created high level marketing collateral, including case studies, sales presentations, white papers, and strategic marketing briefs, targeting C-level executives Company Name City , State Account Director 06/2010 to 05/2011 Managed a $5.5M marketing budget, developing and executing marketing strategies and budget planning for major telecommunications company Worked directly with client to create multi-channel e-commerce marketing programs to drive bottom-line results and increase brand loyalty Managed large-scale mobile and website redesign project to raise customer engagement and adoption Developed business strategies that increased product awareness and brand image over website and mobile platforms Company Name City , State Sr. Marketing Manager 01/2008 to 05/2010 Managed all marketing content creation and marketing initiatives for North American market while working with global team to ensure synergies Developed content and executed strategic plans against budget, managing successful project from inception to completion Controlled overall company image and messaging across all marketing collateral in print, interactive, social media and electronic formats Increased brand visibility in North American market by 60% in one year through on and offline marketing campaigns -- including SEO/SEM, mobile, social media, website, events, and print Company Name City , State Account Manager/Director 10/2006 to 11/2007 Developed and executed against interactive marketing plans and initiatives for client's six CPG brands Conducted competitive and industry analysis to make informed recommendations to key stakeholders Improved structure for measuring and reporting campaign performance against ROI, resulting in 75% increase in tracking of KPIs Company Name City , State Interactive Account Supervisor 02/2005 to 10/2006 Identified and scoped interactive opportunities across all agency accounts, including brand, lead generation and e-commerce Developed, trained and enriched agency's interactive department for account management, media and production functions Worked with Business Development team to increase interactive projects by 150% Company Name City , State Sr. Account Manager 09/2003 to 01/2005 Promoted and ensured consistent brand messaging through all interactive channels Developed strategic retail business and interactive marketing plan for client's penetration into growing market segments Conducted and analyzed interactive research and competitive information to advise on brand strategy, increasing brand presence in online sector Company Name City , State New Media Manager 12/2000 to 09/2003 Directed strategic online marketing branding efforts for the Telecommunications, Media & Entertainment and High Tech website segments Created targeted interactive campaigns for select clients, increasing loyalty by 75% in three-month timeframe Implemented online business processes to increase new business leads by 110% in one year Education Masters of Business Administration : International Marketing Georgia State University , City , State , USA International Marketing Bachelors of Science : Dietetics University of Maryland , City , State Dietetics Skills account management, advertising, agency, brand strategy, branding, budget planning, budgets, budget, Business Development, business processes, business strategies, C, competitive, content, content creation, conversion, client, clients, e-commerce, e-commerce marketing, eCommerce, HP, image, industry analysis, Director, managing, marketing plan, marketing plans, market positioning, marketing strategies, marketing strategy, marketing, market, marketing collateral, messaging, enterprise, online marketing, optimization, presentations, Product Marketing, promotion, speaking, reporting, research, retail, sales, strategy, strategic, strategic marketing, strategic plans, white papers, telecommunications, vision, website | DIGITAL-MEDIA |
588 | CHARGE NURSE Professional Summary Objective: To obtain a RN position in Intake ,Case Management or on a Behavioral Health Unit. Seasoned Charge Nurse with more than 10 years of experience on fast paced Dual Diagnosis /Chemical Dependency Unit and 13 years in Med-Surg. Experience with Holistic multi-disciplinary coordination of care for patients,including collaborating with Case Managers, Physicians, Ancillary providers,Social Workers and other internal and external programs. Experience de-escalating hostile and aggressive patients by use of least restrictive interventions and proactively ensured safety of patients and staff. Skills Process evaluation Patient Care Planning Medical Record Auditing Detail oriented Critical thinking Strong work ethic Strong assessment skills Adaptability Collaboration CPI trained CPR Work History Charge Nurse , 07/2018 to 09/2020 Company Name – City , State Assigned and delegated responsibilities based on staff competencies and patient needs. Provided intervention medication as ordered and support to patients with acute,chronic and drug induced mental illness. Ensured that doctor's order were efficiently carried out, including testing, medical procedures,consultations and stat orders for psychiatric /medical emergencies. Performed daily nursing assessments on assigned patients,including assessment of mood,suicide,safety risk and narrative of patient's daily activities. Intake Nurse , 09/2019 to 04/2020 Company Name – City , State Perused referrals and conducted RN to RN report from other facilities seeking admit to determine if patient was appropriate. Performed admission assessments focusing on patients with acute symptoms of mental illness and polysubstance abuse. Monitored suicidal,psychotic and patients in active withdrawal and maintained safety until transferred to designated unit. Acted in accordance with facility policy and appropriate nursing care. Provided compassionate and empathetic care to patients in safe, therapeutic environment. Administered PO and IM psychotropic medication as needed while monitoring patients for side effects. Charge Nurse , 03/2006 to 10/2016 Company Name – City , State Provided care on busy Chemical Detox and Dual Diagnosis unit. Assessing the health of patients using specialized knowledge and skills,and anticipating the outcome of nursing interventions. Assigned and delegated responsibilities based on staff competencies and patient needs. Consulted anand coordinated with healthcare team members to assess,plan,implement or evaluate patient plan of care. Preformed admissions and discharges. Provided therapeutic interactions with patients to assist them in identifying sources of Anxiety and Depression . Exercised effective judgement and medical training when handling psychiatric and medical emergencies. Staff Nurse , 01/2004 to 03/2006 Company Name – City , State Provided rehabilitative nursing care involving ADL's and other issues to promote and restore independence in patients. Assessed patient vital signs,any status changes ,reviewed lab results and notified medical attending of any abnormalities when appropriate. Administered medications and treatments in accordance with hospital policy. Staff Nurse , 03/2002 to 03/2004 Company Name – City , State Provided care on busy Med-Surg/ Oncology unit. Administered medications and treatments and monitored for signs of adverse effects. Established a caring,therapeutic relationship with patients and families. Collaborated with staff to form a plan of care based on clinical information and patient observations. Staff Nurse , 06/1993 to 07/2001 Company Name – City , State Provided quality care to patients on busy Med-Surg unit. Prepped patient's for surgery. Administered pre-op meds,Maintained NPO status and intravenous access. Received patients back to unit postoperative and monitored for post -op complications such as shock, sepsis ,bleeding and the effects of analgesia. Notified Surgeon of any abnormal labs or changes in patient status and carried out orders as received. Education High School Diploma : 05/1982 Lincoln Park High School - City General studies. Associate of Applied Science : Nursing , 05/1993 Olive Harvey College - City Skills Process evaluation Patient Care Planning Medical Record Auditing Detail oriented Critical thinking Strong work ethic Strong assessment skills Adaptability Collaboration CPI trained CPR Work History Charge Nurse , 07/2018 to 09/2020 Company Name – City , State Assigned and delegated responsibilities based on staff competencies and patient needs. Provided intervention medication as ordered and support to patients with acute,chronic and drug induced mental illness. Ensured that doctor's order were efficiently carried out, including testing, medical procedures,consultations and stat orders for psychiatric /medical emergencies. Performed daily nursing assessments on assigned patients,including assessment of mood,suicide,safety risk and narrative of patient's daily activities. Intake Nurse , 09/2019 to 04/2020 Company Name – City , State Perused referrals and conducted RN to RN report from other facilities seeking admit to determine if patient was appropriate. Performed admission assessments focusing on patients with acute symptoms of mental illness and polysubstance abuse. Monitored suicidal,psychotic and patients in active withdrawal and maintained safety until transferred to designated unit. Acted in accordance with facility policy and appropriate nursing care. Provided compassionate and empathetic care to patients in safe, therapeutic environment. Administered PO and IM psychotropic medication as needed while monitoring patients for side effects. Charge Nurse , 03/2006 to 10/2016 Company Name – City , State Provided care on busy Chemical Detox and Dual Diagnosis unit. Assessing the health of patients using specialized knowledge and skills,and anticipating the outcome of nursing interventions. Assigned and delegated responsibilities based on staff competencies and patient needs. Consulted anand coordinated with healthcare team members to assess,plan,implement or evaluate patient plan of care. Preformed admissions and discharges. Provided therapeutic interactions with patients to assist them in identifying sources of Anxiety and Depression . Exercised effective judgement and medical training when handling psychiatric and medical emergencies. Staff Nurse , 01/2004 to 03/2006 Company Name – City , State Provided rehabilitative nursing care involving ADL's and other issues to promote and restore independence in patients. Assessed patient vital signs,any status changes ,reviewed lab results and notified medical attending of any abnormalities when appropriate. Administered medications and treatments in accordance with hospital policy. Staff Nurse , 03/2002 to 03/2004 Company Name – City , State Provided care on busy Med-Surg/ Oncology unit. Administered medications and treatments and monitored for signs of adverse effects. Established a caring,therapeutic relationship with patients and families. Collaborated with staff to form a plan of care based on clinical information and patient observations. Staff Nurse , 06/1993 to 07/2001 Company Name – City , State Provided quality care to patients on busy Med-Surg unit. Prepped patient's for surgery. Administered pre-op meds,Maintained NPO status and intravenous access. Received patients back to unit postoperative and monitored for post -op complications such as shock, sepsis ,bleeding and the effects of analgesia. Notified Surgeon of any abnormal labs or changes in patient status and carried out orders as received. | ADVOCATE |
589 | BI TEACHER Summary Motivated teaching professional with over 25 years' experience addressing student needs and ensuring
proper student social/emotional development. Core Qualifications School improvement committee Positive atmosphere promotion Active participation in Truancy Committee Administrative management Experience working special needs students Effectively work with parents Differentiated instruction Behavior modification Instructional best practices Goal setting and implementation Professional Experience 08/2005 to Current BI Teacher Company Name － City , State Modified the general education curriculum for special-needs students based upon a variety of
instructional techniques and technologies. Wrote Functional Behavior Assessment, and Behavior Intervention Plans to improve academic
success in the classroom. Created a desirable and safe environment for behaviorally challenged students. Met with parents to resolve conflicting educational priorities and issues. Taught all four core subjects and social skills. Developed a Student Success Plan that has kept the suspension of my "At-Risk Students" to 5%. 08/2000 to 06/2005 Middle School Resource Teacher Company Name － City , State Taught English and math to 9th-12th graders: Implementing the use of technology, such as the
internet to create lessons when materials were lacking. Developed program to work with students and increase interest in higher learning. Collaborated with a team of faculty to develop a tutorial program for students in need of extra help. Fostered meaningful relationships among students through student field-trip retreats and team-work
community service projects. 08/1988 to 05/1999 Resource and Self-contained Teacher Company Name － City , State Taught in a gang-affiliated school, managing 3-4 gangs in a class setting. Constantly adjusting to students entering and exiting my program. Successfully improved student participation in the classroom by creating a safe and conducive to
learning environment. Modified the general education curriculum for special-needs students based upon a variety of
instructional techniques and technologies. Planned, implemented, monitored, and assessed a classroom instructional program that was
consistent with Albuquerque School District regulations. Developed and taught lessons on relevant children's social economics and themes to promote
student interest. Met with parents to resolve conflicting educational priorities and issues. Created an after-school sports program for an alternative to gang life. Education and Training Masters of Arts : Education Administration Whitworth University － City , State Education Administration Master of Arts : Elementary Education/Technology University of New Mexico － City , State Elementary Education/Technology Bachelor of Science : Special and Elementary Education New Mexico State University － City , State Special and Elementary Education 2017
1995
1988
1983 Associate of Arts : Education Clarendon College － City , State Education Skills academic, Interpersonal skills, economics, English, Functional, instructional design, lesson plans, managing 3, materials, math, Teacher, team-work | TEACHER |
590 | ENGINEERING INTERN Personal Summary Age -22 years Permanenet Residency of Australia and New Zealand Citizen Currently Living in Sydney Australia . Knowledge Base C/Python R STK CATIA ANSYS LaTeX SolidWorks Microsoft Office Microsoft Project Academic Background High School Diploma , MATHEMATICS,PHYSICS,CHEMISTRY,ENGINEERING 2012 NORTMEAD HIGH SCHOOL － City , State , AUSTRALIA
Ranked 1st place in 2
Unit Mathematics, Physics, Chemistry and Engineering Studies
Ranked 3rd place in
Extension 1 Mathematics and English Advanced
Received 2nd highest ATAR in school
Bachelor of Science , BE Bachelor of Engineering (Honours) (Aerospace) 2017 UNIVERSITY OF NEW SOUTH WALES (UNSW) － City , State , AUSTRALIA
Maintained Distinction WAM of 79.42 in
final 2 years of university Obtained High Distinction and
Distinction results in some of the most advanced 3rd and 4th year subjects in
the engineering faculty such as:- (Dynamics of Aerospace
Vehicles/Avionics, Finite Element Methods, Aerodynamics, Professional
Engineering and Communication and Thesis using MATLAB programming
)
Certifications and Credentials
Scrum
Fundamentals Certified Data
Science Fundamentals Certified Oracle
SQL Developer Advanced
SQL: SQL Expert (under progress)
Experience Engineering intern Feb 2017 to Apr 2017 Company Name － City , State Achievements. Collaborated with a team of engineers of different fields with the goal of creating technical solutions for product concerns raised by customers and produced test record documentation containing solutions for customers. Contacted customers directly to verbally convey test result and explain solution procedure along with the written documentation. Successfully independently scoped business opportunities through technically analysing possible options and presented information to the company Director. Independently and autonomously researched FAR regulations to successfully create test record sheets containing correct load values and test methodology for structural load testing on seats in aeromedical transport vehicles. Quickly learned about production article conformity procedures taught by CASA regulatory authorities and applied knowledge and techniques to autonomously measure articles with appropriate measuring equipment and tools in strict timeframes. Reported nonconformities and provided recommendations for modifications directly to the design engineer. Built, tested and verified products through performing functional and qualitative inspections to discover faults and issues in production articles. Deduced failure modes in items that undergo structural load testing using problem solving skills and analytical skills using Finite Element ANSYS software. Independently created equipment supports that are integrated on safety barriers through analytical and CAD-assisted design and through construction using mechanical engineering methods, tools and equipment. Desoldered and soldered electronic components onto circuit boards to rapidly create multiple fully functioning LED lights used in electronic medical equipment. Sales Representative May 2016 to Jan 2017 Company Name － City Efficiently recorded Sales Orders and Purchase Orders of fire and warning systems, Down lights, electrical fittings and cameras. Displayed excellent customer service skills and interpersonal skills through communicating with Australian and International customers over the phone to provide information on products and maintaining regular email and phone contact with customers. Collaborated with the sales manager to provide updates on progress of accounts. Prepared and followed up on customer quotes, turned leads into appointments. Provided training for customers to ensure they efficiently clean, correctly use and maintain the company's product and applied a regular follow-up process. Maximizing every sales enquiry through up-selling to new customers and identifying sales opportunities from basic repairs and maintenance to existing customers and ensuring all email and telephone enquiries are answered within 20 minutes. Displayed ability to focus in high pressure environments from calmly handling customer complaints. Showed flexibility through collaborating with the administration team at demanding times to complete administrative tasks and update records. Demonstrated attention to detail through utilizing time management skills from setting goals, prioritizing tasks and creating schedules to work to strict deadlines. Tutor Feb 2016 to May 2016 Company Name － City , State Tutored students in one-on-one classes and in group classes using effective teaching techniques to help students ranging from year 1-12 with their difficulties in science, mathematics, physics, chemistry and English. Provided assistance to students ranging from year 1-12 in fast-paced homework help classes. Mechanical Design Engineer Aug 2015 to Jul 2017 Company Name － City , State Shared the responsibility of designing a CubeSat as the leader of the mechanical design team for entry into the Canadian Satellite Design Challenge (CSDC) in SolidWorks, which was structurally tested in ANSYS and 3D printed upon completion of design. Communicated with teams of other fields using JIRA. Involved in constructing a Mars Rover for entry into the European Rover Challenge (ERC). Led the mechanical team in designing a Gimbal gyroscopic testbed for a Reaction Wheel System in SolidWorks that was displayed to future students in the form of a 3D printed model. Trained new members of the mechanical team on using SolidWorks and taught thermal, electrical and structural concepts. Memberships BLUEsat (Basic Low Earth Orbit UNSW Experimental Satellite) Group Engineers , Australia Achievements
Shared
the responsibility of designing a CubeSat as the leader of the mechanical
design team for entry into the Canadian Satellite Design Challenge (CSDC) in
SolidWorks, which was structurally tested in ANSYS and 3D printed upon
completion of design. Communicated with teams of other fields using JIRA Involved
in constructing a Mars Rover for entry into the European Rover Challenge (ERC) Led
the mechanical team in designing a Gimbal gyroscopic testbed for a Reaction
Wheel System in SolidWorks that was displayed to future students in the form of
a 3D printed modelTrained new members of the mechanical
team on using SolidWorks and taught thermal, electrical and structural concepts
Community services Social Support and Youth Services Volunteer at Karabi community & Development Services, Wentworthville ,Sydney AUSTRALIA
October 2016 and on-going Achievements Displayed passion for social service and support through teaching, facilitating and setting up activities and events for the elderly, people with disabilities and children
Provided assistance in administration and creative work in office
Facilitating and supervising youth in school holiday programs Personal Interests and Hobbies
Traveling | Tennis
| Hiking | Statistics | CAD & 3D drawing | Aircraft | Spacecraft |
Astronomy
| ENGINEERING |
591 | ACCOUNTANT Highlights -Soft Skills: Public Speaking, Public Relations, Team Building, Project Management, Procedure writing, Staff Supervision and Management, Ability to interface with professionals on all levels. Accomplishments, Honors, and Activities -Board of Directors Member for the Food Bank of Corpus Christi from November 2010 to April 2013. -Held Life Insurance License -Basketball Official (Referee) High School Varsity Level. Accomplishments Accomplishments, Honors, and Activities Experience Accountant August 2014 to May 2015 Company Name － City , State Perform daily and routine accounting functions for two main companies and five small royalty companies. Responsibilities include but are not limited to the following: Accounts Payable, Accounts Receivable, Manage and reconcile funds for multiple banks accounts, Payroll, Perform detail audits and adjustments of Balance sheet and Income Statement accounts, Audit and pay monthly Sales Tax, Inventory Reconciliations, and Budgeting. District Administrative Manager February 2014 to June 2014 Company Name － City , State Managed and assisted the Accounts Receivable, Accounts Payable, and HR/Payroll staff for our district, with daily entrees, follow-up, and reporting as needed. Prepared and presented daily reports to various departments for more accurate management of the financial areas of their operations, such as inventory, Purchase Orders, and Bill of Lading. Performed accounting functions in On-Base, AX, Avantis, and Microsoft Office software. Business Manager January 2005 to February 2014 Company Name － City , State Managed the operations for a $1.2 million dollar partnership. Duties included planning, overseeing and directing accounting, logistics, and production functions, direct sales and customer service. Accounting functions: Managed over $500K of Fixed Assets, and inventories also valued over $500K. Administered Government contracts for USDA Food Aid with gross revenue up to $1.5 million annually (net income $500K). Upgraded company's software to integrate bill of assembly to interface with accounting software. Performed month end reconciliations, audits, closings, and financial statement reporting. Performed regular physical inventory audits. Supervised bookkeeper all aspects of the accounting cycle including Payroll, AR, and AP. Operations functions: Oversaw and directed the warehouse supervisor, warehouse maintenance supervisor and up to 20 employees to assure optimum production of personnel and facility. Communicated with logistics suppliers such as the Railroads and various trucking companies, governmental agencies (such as the USDA), customers and vendors to assure on time receiving, production, and shipping of goods. Created, implemented and managed our company's Food Safety and Quality Assurance Programs, including a fifty page Food Safety Guide. 2383 Suwanee Pointe Drive Lawrenceville, GA 30043 361.563.7084 dkterry40@sbcglobal.net Staffing Manager January 2003 to January 2004 Company Name － City , State Provided personnel solutions to various organizations for their Accounting and Administrative needs. Interviewed and advised employees in various aspects of their professional career process. Earned sales bonuses within my first three months with the company. Accounting Manager January 2002 to January 2002 Company Name － City , State Assisted Controller in various aspects of the accounting cycle. Supervised new member billing clerk and cash receipts clerk. Helped with computer and networking issues in a Windows NT/XP environment. Implemented changes and procedures through two software upgrades in CSI software. Trained various staff in effective use of MS Excel. Audited Corporate-billing accounts. General Merchandise Department Manager January 2000 to January 2002 Company Name － City , State Supervised and trained employees for strategic ordering and merchandising product for optimal sales, and in standard operating procedures. Created weekly schedule and departmental reports. Prepared for physical inventory every 6 months. Accounting Software Consultant January 1998 to January 2000 Company Name － City , State Consulted users of DacEasy accounting applications in Software training, troubleshooting, setting up their entire automated accounting system, and establishing accounting procedures for their business. Trained other departments in proper accounting procedures, worked closely with CPA's for all tax related issues and coordinated payroll processing with an automated payroll system. Accountant January 1999 to January 2000 Company Name － City , State Full Charge Bookkeeper/Accountant for a start-up Internet Telephone Company. Entered daily GL transactions. Supervised the Accounts Payable clerk. Worked with the Assistant Controller to establish and manage the Accounting functions related to all Sales aspects of the business. Assisted with month end reconciliations. Reconciled cash balance reports for five bank accounts on a daily basis and assisted in the managing of these accounts. Other duties included writing Accounting procedures for Accounts Payable and Cash Management. Education Master of Arts : Christian Education Dallas Theological Seminary － City , State , US Master of Arts in Christian Education - Dallas Theological Seminary, Dallas, TX Bachelor of Arts : Economics Marshall University － City , State , US Bachelor of Arts in Economics - Marshall University, Huntington, WV Associates of Applied Science : Accounting Hocking Technical College － City , State , US Associates of Applied Science in Accounting - Hocking Technical College, Nelsonville, OH Maintained a 4.0 GPA while completing 12 hours of upper level accounting courses. Affiliations Board of Directors Member for the Food Bank of Corpus Christi to April 2013 Certifications CPA Skills Accounting, Sales, Inventory, Payroll, The Accounting, Reconciliations, Bookkeeper, Audits, Operations, Ap, Ar, Assembly, Closings, Contracts, Customer Service, Direct Sales, Fixed Assets, Food Safety, Government Contracts, Logistics, Maintenance, Million, Quality Assurance, Receptionist, Retail Sales, Sales And, Shipping, Usda, Accounts Payable, Solutions, Staffing, Cash, Clerk, Merchandising, Ordering, Automated Payroll, Payroll Processing, Software Training, Training, Accountant, The Accounts, Accounts Receivable, Credit, Billing, Csi, Excel, Ms Excel, Networking, All Sales, Basis, Cash Management, Forecasting, Gl, Telephone, Adjustments, Audit, Balance Sheet, Budgeting, Monthly Sales, Sales Tax, Annuities, Cpa, Life Insurance, Procedure Writing, Project Management, Public Relations, Team Building, Administrative Manager, Entrees, Entrées, Hr, Microsoft Office, Ms Office, Purchase Orders | ACCOUNTANT |
592 | HEAD CHEF Professional Summary Culinary professional seeking employment in a professional kitchen
to utilize education and further experience. 4+ years’ experience, dedicated, and passionate worker determined to help contribute as a member of the culinary staff. Experience Head Chef September 2014 to January 2016 Company Name － State Developed menus, took monthly inventory, made weekly kitchen schedule, responsible for all ordering. Line Cook May 2011 to September 2014 Company Name － City , State Intern February 2011 to April 2011 Worked as part of a team preparing ingredients and dishes to be served at a reputable restaurant. Education Associate of Applied Science Degree : Culinary Arts , 04/2011 Robert Morris University – Illinois － City , State Culinary Arts Food Service Sanitation ServSafe ServSafe Certification Made the Deans List on 4 separate occasions Developed a 5-course beer pairing dinner with Buckle Down Brewery Robert Morris University － City , State GPA: GPA: 3.87 Student 3/2011-5/2011 Assisted the Associate Dean of Culinary Arts in developing the menu for the University’s restaurant, Eyrie. GPA: 3.87 Skills Arts, inventory | CHEF |
593 | TALENTED ARTS PROGRAM INSTRUCTIONAL COORDINATOR Highlights Eight year military veteran with seven years of experience in the education field. Four years of experience teaching art throughout Caddo Parish. Art teaching experience includes serving gifted art students enrolled in the Talented Arts Program (TAP) throughout Caddo Schools. Also served as an Art teacher at Forest Hill Elementary and Judson Elementary. I also serve as an Art teacher for the Volunteers of America after school program at Forest Hill Elementary. I have been drawing and painting since elementary school. I also sell my private artwork as a freelance artist. In addition to my art & educational background I have over nine years of extensive business administration management experience. I am an optimistic, organized, dependable, problem solver with strong communication skills. Effective at building productive and positive working relationships with teachers and children from diverse backgrounds. Experience Talented Arts Program Instructional Coordinator November 2008 to Current Company Name － City , State 1961 Midway Avenue Shreveport, LA 71130 United States 11/2008 - Present Salary: 2,000.00 USD Per Month Hours per week: 40 Educator (Independent Contractor) Current School: Forest Hill Elementary Principal Angela Douglas (318) 686-1783 Talented Arts Program Instructional Coordinator: Rhonda Glass (318) Duties, Accomplishments and Related Skills: Performs substitute teacher duties for various schools in Caddo Parish on a long term basis. Traveled to various elementary, middle, and high schools teaching gifted art students in small group settings for Talented Arts Program (TAP) Serviced TAP Art students located at Shreve Island, Herndon, and Judson Elem, Keithville and Youree Drive Middle, Caddo Middle Magnet, and Walnut Hill elementary/middle schools; Northwood, Magnet High, and Byrd High Schools Establish effective relationships with children in various Caddo Parish Schools to make a positive impact on their educational experience. Implements conflict resolution and negotiation strategies to effectively manage children with special needs in a classroom setting. Creates lesson plans, grades papers and input grades into JPAMS automated grading system for progress reports and report cards. Performs other administrative duties as needed. Responsible for effective oral and written communication as it relates to explaining and teaching the material in a way that is easy to understand, but within the allotted timeframe Ensures that instructional methods address the various learning styles of the students. Responsible for proactively managing social issues that involve conflict resolution, problem solving, negotiating, ethics, fairness and issuing disciplinary consequences and rewards surrounding the student's behavior. October 2000 to December 2007 Company Name － City , State Salary: 2,500.00 USD Per Month Hours per week: 40 CO-Owner/Transportation Logistics Manager Duties, Accomplishments and Related Skills: Reduced overhead costs by taking on more administrative responsibility Developed and managed weekly, monthly, and annual operational budgets for three semi-trucks, trailers; and truck drivers Created and developed a comprehensive plan to accomplish company objectives while staying within budget. Managed relationships between truck drivers, freight brokers, warehouses and customers to resolve problems and maintain customer satisfaction. Reduced overhead costs by taking on more administrative responsibility Developed and managed weekly, monthly, and annual operational budgets for three semi-trucks, trailers; and truck drivers Created and developed a comprehensive plan to accomplish company objectives while staying within budget. Managed relationships between truck drivers, freight brokers, warehouses and customers to resolve problems and maintain customer satisfaction. Negotiated contracts and payment for freight deliveries, driver employment, and payroll. Completed and mailed bills, contracts, policies, invoices and checks. Initiated performance measurements and appraisals surrounding on time deliveries and customer satisfaction. Translated business needs and priorities into actionable logistics strategies. Minimized damages and repair costs through careful management and implementation of preventative maintenance program. Assigned workloads for three transportation personnel to ensure profitability. E-mailed suppliers, carriers and customers with freight status Cultivated a positive rapport with employees to boost company morale and promote employee retention. Conducted research on logistics operations, including literature reviews, interviews and site visits to gain and attract new business. Implemented Logistic Strategies to acquire lucrative freight that generated over $150,000 per year in net profits Supply Logistics Manager and Customer Service Specialist September 1992 to July 1999 Company Name － City , State Barksdale AFB, LA 71110 United States 09/1992 - 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager and Customer Service Specialist Duties, Accomplishments and Related Skills: Provided customer service for all Air Force Organizations stationed on Andersen and Barksdale Air Force Base. Performed administrative and management functions. Managed, administrated, and operated supply systems and activities surrounding purchasing, issuing, back ordering etc. Processed hundreds of purchases/back orders for internal and external customers on a daily basis. Researched and purchased stock items for the best on base or off base sources of supply Input purchase request/orders to contracting for off base procurement approvals Managed, and monitored customer department budgets and monetary accounting with database software to ensure purchases did not exceed allotments Computed requirements, determined allowances, and researched and identified supplies and equipment requirements Education Master of Science : Management, Business /Project , 2010-02-09 Colorado Technical University － City , State , US Master of Science in Management (MSM) Colorado Technical University, Colorado Springs CO Concentration: Business /Project Management GPA: 3.86 Graduated: February 09, 2010 MBA : Human Resource Management , 2008-12-27 Colorado Technical University － City , State , US Master of Business Administration (MBA) Colorado Technical University, Colorado Springs CO Concentration: Human Resource Management GPA: 3.85 Graduated: December 27, 2008 Bachelor of Science : Business Administration, TRAINING , 2007-05-05 Colorado Technical University － City , State , US Bachelor of Science of Business Administration (BSBA) Colorado Technical University, Colorado Springs CO Concentration: Management GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors SPECIALIZED TRAINING Accomplishments GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors Military Experience Specialist September 1992 to July 1999 Company Name United States Air Force Andersen Air Force Base Barksdale AFB, LA 71110 United States 09/1992 - 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager and Customer Service Specialist Duties, Accomplishments and Related Skills: Provided customer service for all Air Force Organizations stationed on Andersen and Barksdale Air Force Base. Performed administrative and management functions. Managed, administrated, and operated supply systems and activities surrounding purchasing, issuing, back ordering etc. Processed hundreds of purchases/back orders for internal and external customers on a daily basis. Researched and purchased stock items for the best on base or off base sources of supply Input purchase request/orders to contracting for off base procurement approvals Managed, and monitored customer department budgets and monetary accounting with database software to ensure purchases did not exceed allotments Computed requirements, determined allowances, and researched and identified supplies and equipment requirements Certifications LISCENSE/ CERTIFICATES Skills Budgets, Logistics, Basis, Budget, Contracts, Drivers, Invoices, Maintenance, Operations, Payroll, Satisfaction, Translated, Accounting, Buying/procurement, Customer Service, Database, Exceed, Ordering, Procurement, Purchasing, Receptionist, Retail Sales, Progress, Teaching, Accounting And Finance, And Marketing, Business Management, Change Management, Finance, Marketing, Painting, Problem Solver, Sales, Sales And, Strong Communication Skills, Msm, Project Management, Human Resource Management, Mba, Training | ARTS |
594 | FINANCE SPECIALIST Summary Strategic Finance & Accounting Professional with experience in extensive contracts analytics, financial statement reporting, budget optimization and customer service. Financial skill set attributes of keen attention to line itemization, deadline committed, and a dedicated business partner to internal and external customers to ensure optimal organizational objectives are met. Highlights Credit & Accounts Payables/Receivables Management Pricing and Cost Reduction Strategies Finance & Procurement Forecasting (Volume & Dead Net Gross Profit) P&L Reporting Trade Spend & Marketing Budgets Contract Management & Risk Analysis Financial & Business Planning Analysis Career Accomplishments Formally recognized by National Account Executives for excellence in financial analysis, budgeting, forecasting, and customer service. Achieved 10% pricing submission reduction, by eliminating pricing resubmissions & creating departmental Pricing Authorization Training Guide. Reduced system liability through identification of checkbook percentages of volume conversions. Created a checkbook Reconciliation process & training guide. Reduced invoice processing down to 10 days. Pilot for customer mass data uploads. Territory Divestiture Collaboration process & restated volume file creation. Experience Company Name June 2013 to February 2015 Finance Specialist City , State Forecasting Business Partner providing key business insights and recommendations to influence key stake holders based upon sales performance and variance research on actual versus forecast volume (12M cases), funding, and dead net gross profit ($58M) to National Account Executives. Assisted in annual business planning with the Planning Revenue Growth Management (PRGM) department for National Retail Sales Drug /Value channel customers. Managed $87.6M Trade Spend & Cooperative Trade Marketing annual budget for Drug/Value supply chain customers Reconciled invoices and post audits to 1010 Scan Data by package level reducing trade spend checkbook variances to scanned units by 10% in 18 month period. Customer facing experience (Rite Aid, Dollar Tree, Freds, Variety Stores, Big Lots, Aldi). Managed Checkbook Accruals and Spends entries for Trade Fund and Marketing Funding. Monthly Bottler Pricing analysis to identify discrepancies of Accrual rates, Dead Net Sales Income (DNNSI), and Volumes of Package/Brand Categories. Summarized and interpreted key business indicators and provided recommendations to Executive Leadership and Non-Financial managers that facilitated timely and impactful business decisions on forecasting and financial statement reporting gaps. Prepared Regional and National month end checkbook to accounts payable reconciliation and Ad Hoc reporting (P&L, Rolling estimates, and overspend projections on planned promotional activities). Assisted in departmental key productivity initiatives such as implementation of a standardize forecast model, developed a checkbook reconciliation process, and discovered volume conversion percentages driving checkbook reporting accuracy variances. Submitted National retail account supply chain Pricing (PAT) and performed weekly Sarbanes Oxley (Sox) compliance reviews. Company Name September 2011 to June 2013 CMA Analyst City , State Provided customer reconciliation process ensuring financial statement representation for Key Accounts (Publix, Winn Dixie, Costco, Boyers, Weis, Louisiana Cold Drink Market Unit). Process Monthly rebate and NRS post invoice accrual payment processing ($6 million) Communicate with internal National Sales Executives, BU Finance, A/R and Funding (General Ledger) on customer accounting and currency accuracy for P&L National Retail Sales Key accounts portfolio research and Fundamental analysis for P&L retroactivity impact Sarbanes Oxley (SOX), SEC Regulations, and Ernst and Young monthly compliance Weekly Micro Strategy (IWR), Accrual/Payment Analysis (AVP), and Contract Liability Analysis reporting Manage Off Invoice Accrual Post deduction validation, auditing, and reconciliation Approve Rebate payments for A/P funding Trade-spend and trade promotions reconciliation Company Name September 2010 to September 2011 Credit Representative II City , State Managed credit approved proxy terms and accounts receivables, delivering due diligence and risk analysis on Philly Coke bottler merger acquisition accounts. Communicated objectives with internal and external clients to resolve A/R inquiries on cash applications. Supply Chain Financial Risk analysis of day sales outstanding (DSO) and compliance of credit limit proxy terms. Financial portfolio revenue performance achieved (97 percentile) within one year. Researched Market share optimization, profit maximization, and bad debt mitigation. Performed A/R month end close reporting. Sarbanes Oxley (SOX) policy execution. Company Name June 2009 to September 2010 Credit Representative I - Contractor City , State Provided accounts receivables analysis and requested credit status changes on Subway West business unit key accounts ($3M). Key Account Liaison between internal and external customers. Performed A/R account reconciliations, improving the month end receivables ratio 83% within 10 month period by increasing reoccurring ACH payments by 47%. Negotiated payment arrangements with external customers to remain in compliance with net proxy terms extended, coordinating with credit investigations department. Managed month end account closing process. A/R risk analysis based upon customer payment trends and Dunn and Bragg Street credit report. Utilized SAP to itemize customer outlet invoices by date range and worked with cash application department to resolve cash misapplications. Vendor invoice coding. Company Name November 2007 to December 2008 A/R Manager City , State Managed accounts payable and account receivable reconciliations. Administered Business to Business and commercial receivables. Ran Client liquidation reports. Supervised, trained, and mentored staff. Company Name July 2007 to October 2007 Accounts Receivables City , State Reconciled financial receivable transactions resolving accounts discrepancies by collecting, analyzing, and summarizing debtor account information and payment trends. Negotiated and collected of third party A/R accounts. Processed Payments and settlements. Maintained financial historical records by filing/attaching accounting documents in financial software database. Company Name August 2004 to July 2007 Department Manager - A/R Unit and Collections City , State A/R Unit and Collections Managed daily operations and strategic objectives exceeding monthly corporate office expectations on departmental branch goals set. Supported Director of operations, supervised collection floor activities, built dialer campaigns, provided timely client receivable budget information, and accurately reported client account standings. Lead, managed, and mentored / coached collection department (15 direct reports) through appraising job performance contributions, formal setting and side by side on floor training. Maintained bank card data, record management, accounting ledgers. Verified approved all credit card and check payments received by A/R representatives. Provided Market share analysis and stair step reporting to corporate office. Processed Payroll (ADP), Yearly reviews, Scheduled, Hired, and Disciplined employees. Education University of Phoenix Masters of Business Administration City , State Florida Agricultural and Mechanical University Bachelor of Science : Public Management - Human Resources City , State Public Management - Human Resources Technical Skills SAP Micro Strategy (IWR) Microsoft Office Suite | FINANCE |
595 | BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Highly motivated and intelligent professional utilizing highly refined sales, marketing, and managerial skills to grow revenue and profits. Yearly ranked in the top 5% of sales performers by employing a strategic vision to increase revenue and profits in assigned markets. Extensive experience selling Business-to-Business information technology and print advertising services in the Cincinnati and Columbus metropolitan areas. Clientele ranges in size from multi-billion dollar, multinational, firms like Procter and Gamble (P&G) and Reed Elsevier (LexisNexis), and smaller organizations like Greater Cincinnati Water Works and Comair. Proficient with many software productivity suites like MS Office, and Customer Relationship Management (CRM) tools like ACT!, Goldmine, and Salesforce.com. Sales methodologies include many custom/proprietary systems as well as the Sandler Sales Methodology. Experience January 2013 to Current Company Name City , State Business Development Executive Responsible for selling IT converged infrastructure consulting services, hardware and software solutions in the Greater Cincinnati area. PCMS is a Microsoft Gold Partner who specializes in Cloud and On-Premise technology, including Office 365, SharePoint, Lync and Exchange. Proven experts in Staff Aug, Helpdesk, and project based work. My customer base includes companies such as Intelligrated, KAO, Great Oaks, Schulman, Hilltop Basic Resources, Luxottica, etc. Ranked #1 in account growth and new sales. Mentored new sales representatives Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions. Responsible for over 1 million dollars in revenue. Added additional billing consultants in the first month representing 25% of the company revenue. The average bill rate was $150/hour with a 32% gross margin. January 2011 to January 2013 Company Name City , State Business Development Executive Responsible for selling IT services to the Cincinnati, Dayton and N. Kentucky market. I am also responsible for new and ongoing marketing initiatives. Star Base specializes in 3 areas - IT Talent on Demand, Application Development and IT Strategy and Assessments. We have had particular success in developing open source applications and in providing I.T. Wellness Checks for our clients. Work with major accounts like Luxottica, Great American, Standard Register, Toyota, Cincinnati Financial, Tri-Health and several other medium to small accounts across the tri state area. Achieved revenues over $950,000 by acquiring new accounts and maintaining existing relationships in accounts in Cincinnati, Dayton and Northern Kentucky. January 2008 to January 2011 Company Name City , State National Account Manager Introduced the SupplyLink-Leads program to Building Product Manufacturers and National Building Distributors to generate and deliver real-time leads through the nation's largest network of construction plan rooms. Achieve goals and position for long-term results, by selling consultatively, building account plans, identifying and developing leads, setting appointments, conducting account research, leading sales calls, and creating relationships that lead to new business opportunities for the company. Consistently achieved over $500,000 in revenue annually increasing revenues year after year to companies such as Pella Windows, Caterpillar, Anixter, Gexpro, Rexel, Ingersoll Rand, Simplex Grinnell, etc. January 2007 to January 2008 Company Name Account Manager Identified opportunities, created strategic marketing plans, and sold project-based and value added information technology services to Fortune 100 clients. Developed new buying relationships within customer base, and developed new clients through networking and cold calling. Achieved $4+ million in revenue with a $760+K gross margin. Full supervisory responsibilities for 30+ direct reports (average wage $78K) including Project Managers, Business Analysts, SQA Analysts, and Network and Software Engineers. Consistently met activity-based performance objectives for business development and employee management. January 2006 to January 2007 Company Name City , State Account Manager Marketed and sold to Fortune 1000 clientele, project-based and value added information technology services. Developed creative marketing plans, personal networking strategies and cold calling methodologies to convert prospects into new clients. Met with "direct reports' on a monthly basis to review assignments and probe for new opportunities; responsibilities included managing the consultants through performance reviews and compensation adjustments. Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions. Responsible for over 1 million dollars in revenue. Added 10 additional billing consultants in just 9 months representing 25% of the company revenue. The average bill rate was $85/hour with a 32% gross margin. January 2001 to January 2006 Company Name City , State Account Manager Contracted print and online media advertising for general contractors, specialty subontractors, suppliers and other entities supporting the building trade. Marketed to and trained general contractors and corporate owners on utilization of the online free bid management tool that provided new project leads. Grew territory by 212% and led annual sales growth. January 1997 to January 2001 Company Name City , State Executive Account Manager Developed and sold solutions based custom application development for medium to small businesses. Hired, trained, and developed 3 sales representatives to sell products for training division. Devised corporate marketing and business plans to maximize revenue and profit in the Cincinnati market. Coached sales personnel on performance, tracked market penetration rates, and helped close sales. Responsible for a $3.2 million objective and achieved 105% result for the full line of products and services. Cincinnati Bell Yellow Pages Cincinnati Ohio. January 1992 to January 1997 Account Executive Created and designed over 400 small to medium size business Yellow Page advertising programs. Quota consisted of retaining revenue, building new business, on-boarding non-advertisers, and increasing existing revenue accounts. Consistently met and exceeded sales objective by 150%. Ranked #1 in account growth and #2 in new and non-advertiser sales. Won several sales competitions to become a member of the Distinguished Sales Performance Club. Mentored new sales representatives. January 1990 to January 1992 Company Name City , State Account Executive Started and implemented a sales strategy to compete selling services in the Digital computer maintenance business. Top Digital Equipment sales performer in Cincinnati and Dayton. Winner of numerous sales awards. Increased billing base by 120%. January 1987 to January 1990 Company Name City , State Major Account Executive Sold and supported the total service portfolio including hardware, software, and network site services. Exceeded all sales and revenue objectives by 125%. Achieved top sales representative for three consecutive years. Won "Excellence Award." Successfully established team-selling concepts. Created and implemented services as part of the turnkey solution. Education Urbana University Bachelor of Science : Business Administration Marketing GPA: GPA: 3.6/4.0 Business Administration Marketing GPA: 3.6/4.0 Skills advertising, Application Development, Basic, billing, business development, business plans, cold calling, computer maintenance, hardware, consulting, clientele, client, clients, Financial, information technology, IT Strategy, employee management, managing, marketing plans, marketing, market, meetings, Exchange, Office, Windows, Network, networking, Page, performance reviews, personnel, profit, real-time, research, selling, Sales, strategy, strategic marketing, supervisory | BUSINESS-DEVELOPMENT |
596 | COMMUNITY OUTREACH SPECIALIST Professional Profile Dynamic professional driven to fostering love of learning and ensuring leadership skills within people so they may reach their full potential. Qualifications Experienced in student databases and Microsoft Office Suite Excel in training, public speaking and teaching new skills Passionate educator with high professionalism and integrity Creative problem solver Excellent student transcripts; graduating with a 3.9 GPA Qualified in designing and grading assessments Strong management skills of small and large groups as well as relating to diverse populations Quick learner with a thirst for knowledge Relevant Experience Assessment and Teaching High level teaching skills that raised the percentage of high achieving students to 90% of students testing into the top 10% of their grade level allowing them to enter into honors Designed and developed district assessments for Spanish Department Community Outreach and Public Speaking Implemented outreach and marketing strategies including presentations which resulted in 80% growth in community partners within higher education Leadership Development Through creating rigorous and relevant interview and internship program, raised the level of leadership opportunities for college interns Experience 07/2014 to Current Community Outreach Specialist Company Name － City , State
Liaison for Junior Board which entails board management by
providing
direction and leadership to young board
members wanting to serve their
community
Responsible
for providing relevant and interesting content for social
media, newsletter and website; in addition
created organization
brochures
and secured larger-scale marketing with partnerships
Responsible
for volunteer and mentor recruitment; securing over 90
mentors to youth and 75 new volunteers
Increased mentor retention
by over 50% in 9 months by developing and
executing strategic volunteer engagement plan
including activities
such as
planned events, strategic appreciation and intentional support
throughout
the mentoring commitment
Improved
organization's relationships with higher education groups
through community outreach and relationship
building
Work closely with Program
Manager in regard to programming best
practices for Discover Your Future Program
and mentor training
Collaborate
with Executive Director and Board Executives on Strategic
Plan and vision of the organization
Direct
the work of office interns, serving as project manager and
professional development to develop strong
leaders by providing new
opportunities
to serve on committees and one-on-one training
Manage
all aspects of potential intern and mentor interviews from
promoting the opportunity to asking
scenario-based questions to retain
highly
qualified mentors and interns
Plan and execute events such as volunteer
recognition events,
fundraising campaigns and large-scale sports camps
Develop
and post job descriptions for Internships and Program Leaders; as
well as foster leadership through creating new
roles to empower
emerging
leaders
Collaborate
with higher education groups to develop leadership
opportunities
Create multiple brochures and marketing signs
to promote volunteerism 09/2013 to 02/2014 Exceed Program Manager Company Name － City , State Planned
all aspects of Exceed 4 day Intensive retreat in Payson for mentors and mentees Facilitated
all aspects of the program and individual relationships
between
the adult mentor and junior/senior high school student mentee Developed
and maintained strong partnerships with high school administrators and counselors, mentors and
student mentees to promote and grow a shared vision of the Exceed Mentoring Program Trained
and directed work of staff and volunteers to effectively meet goals and outcomes of Exceed
Program Implemented
strategic program plan for recruiting new mentees and
on-boarding
new mentors, also directing workload of Program Assistant Served as
a mentor coach, working to improve mentor/mentee bond and resolving issues Planned
curriculum and all logistics for monthly mentor/mentee
workshops including
training, scheduling, room space, agenda, meals and
materials Conducted
individual and group academic advising and college
planning
for mentees Worked
closely with Director of Programs to determine
program
effectiveness through reports, evaluation and collaboration of multiple programs to
actively seek solutions Maintained
daily records in
member
database, creating reports 07/2008 to 06/2013 Spanish Teacher/Language Arts Teacher 7-8 Grades Company Name － City , State Developed innovative and relevant course plans using Core Curriculum Standards to increase student engagement and increase outcomes pertaining to academic, intellectual, and socio-emotional needs of diverse students in middle grades Taught Learner-centered lessons; always keeping the student needs and individual outcomes in mind Coordination in planning with academic department teams as well as grade-level teams Served on District Curriculum Planning Committee as Spanish Department Representative; working with all World Language departments as well as district coordinators Managed department budget for school as well as ordering materials Responsible for administrative duties such as filing, grade entry, data analysis and student evaluation Implemented behavior and grade management plans; monitoring through parent involvement, IEPs and behavior management plans Developed and implemented healthy school days through coordinating Zumba exercise days with PE Department 07/2003 to 05/2008 Spanish Teacher/Reading Teacher Grades 6-8 Company Name － City , State Rigorous and relevant teaching methods: within one year - 90% of students tested in top 10% of district in 8th Grade Spanish High School Placement Test Girl Power Club Leader - focusing on improving leadership skills in pre-teen girls through the book "The 7 Habits of Highly Effective Teens" by Sean Covey Volunteered as Mini Town Counselor and Adviser for camps to improve student outlook on inclusion and diversity 09/1995 to 08/2003 Assistant Manager/Local Store Marketing Company Name － City , State Responsible for all store hiring including interviewing,
paperwork, scheduling and training; including new managerial staff as well as
associates
Executed many successful in store nonprofit fundraising
events
Implemented grassroots community outreach efforts with
schools, local businesses and organizations
Scheduled, staffed and trained employees for branding and
fundraising awareness through community events such as 5k runs and events at
Tempe Town Lake
Executed daily front and back of the house managerial duties
including directing the work of 60 plus staff during high volume shifts
Managed guest relations, complaints and guest satisfaction
Responsible for budget management and food and materials
ordering
Ensured employees followed OSHA and food
handling standards to the highest degree Education Bachelor of Arts : Elementary Education Arizona State University － City , State GPA: Summa Cum Laude Graduated Summa Cum Laude Elementary Education Certificate Secondary Spanish Education Certificate Structured English Immersion Certificate Middle School Language Arts Certificate Affiliations Member, Young Nonprofit Professionals Network (2014 - Present) Member, Phoenix Chamber of Commerce (2014 - 2015) Volunteer, Lincoln Family YMCA - Licensed Zumba Instructor for Kids (2013- Present) Student, Arizona Nonprofit Association (2015 - Present) Languages Native Spanish Speaker Conversational Italian Skills Academic, Administrative, Branding, Budget Management, Coaching, Communication Skills, Customer Service Skills, Data Analysis, Database, Fundraising, Hiring, Instructor, Team Building, Leadership Skills, Logistics, Directing, Marketing, Management, Mentoring, Microsoft Office Suite, Newsletter, Programming, Recruitment, Relationship Building, Scheduling, Spanish, Strategic Planning, Teaching, Training, Vision Planning, Website Additional Information Extensive knowledge and network of community and social support systems, such as community colleges, agencies and corporations DPS Fingerprint Clearance Current Status Licensed Zumba and Zumba Kids Instructor | ARTS |
597 | OVERNIGHT PHARMACY TECHNICIAN Professional Summary Highly motivated and skilled individual with extensive background experience in customer service, administration, retail; long-term care; and hospital pharmacy. Studied Intro to Pharmacy, Anatomy & Physiology, Medical Terminology, Pharmacology & Pharmaceutical Calculations. Trained in the principles of Pharmacy Math and Dosages with knowledge of unit dose and medication preparation. Computer proficiency in MS Word, Excel, Access and PowerPoint. Education and Training Rasmussen College December 2013 Associate of Applied Science : Pharmacy City , State GPA: GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Two-year Pharmacy Technician program which included both pharmacy based and general education courses. GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Skills Trained in compounding all intravenous and chemotherapy admixtures. Extensive training in calculating and compounding pediatric admixtures and chemotherapy. Skilled in taking on multiple tasks in a fast paced environment. Knowledge of the processes involved in maintaining a sterile environment for compounding IVs. Licenses Certified and Licensed Pharmacy Technician by the State of Illinois Skill Highlights Strong decision-making ability Efficient and accurate Strong clinical background Accomplished in pediatrics Hospital and retail pharmacy professional Inventory management Medication compounding expert Pharmaceutical storage awareness HIPAA trained Exceptional patient care and interaction Meticulous attention to detail Excellent multi-tasker Works well under pressure Able to work with hands continuously Ability to handle fast-paced environment Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Adaptive team player Opening/closing procedures Focused on customer satisfaction Skilled multi-tasker Cash handling Reliable team worker Food and beverage handling expert Strong customer relationship builder Able to work in a fast paced environment Alcohol knowledge Strong leader Professional Experience Company Name October 2014 to Current Overnight Pharmacy Technician City , State Fill all scheduled and stat patient orders. Process all refill requests in Care Connection, charge patient, print, and fill patient order. Fill all code carts, clot boxes, or any other emergency drug kits. Take inventory of all batched IV compounds based on set par levels and drug stability. Answer phone calls to assist Pharmacists in resolving any questions or problems that do not require and RPh. Compound all routine IV order while paying special attention to all STAT IV orders that are extremely time sensitive in severe situations. Compound any chemotherapy orders using appropriate personal protective equipment, correct supplies for closed-system compounding, and correct calculations for appropriate dosage. Company Name August 2014 to April 2015 Pharmacy Technician Registry City , State Fill unit dose medications, as well as compounding admixtures STAT orders for patients. Prepare and refill the anesthesia, epidural, and crash cart trays to be replaced in carts. Collect and prepare all medications and patient orders for Pyxis. Refill the Pyxis machine with correct medications, pull all outdated medications, as well as returns/discontinued patient medications. Sterile compounding of all IV fluids using aseptic technique. Company Name January 2014 to April 2015 IV Technician City , State Compound all intravenous admixtures using proper sterilization techniques. Correctly label all IV compounds with accurate patient, drug, and facility information. Scan all orders to designated totes sorted by facility. Restock all supplies used for orders and place an order with purchaser for any items that are low in stock. Company Name April 2013 to January 2014 Control Technician/Control EDK Technician/Fill Floor Technician City , State Control Technician- Fill and send narcotic prescription orders for patients. Take inventory of all narcotics on hand everyday. Control EDK Technician- Take inventory of all returned narcotic Emergency Drug Kits, document all drugs removed by nursing facilities, and replenish missing drugs in each box. Fill floor technician-Fill and send prescriptions orders for patients, as well as non-sterile compounding of topical and oral medications. Company Name July 2012 to May 2013 Certified Pharmacy Technician City , State Verify prescription, count medication, label, and dispense. Type and process new prescriptions. Ordering medication through warehouse or McKesson. Troubleshooting insurance problems. Comprehensive knowledge about HIPAA laws. Company Name April 2012 to October 2012 Administrative Assistant City , State Successful leader, equally effective as member of a team. Highly organized able to multi-task and accomplish multiple objectives. Professional demeanor and attentive to detail. Expertise in coordinating and supervising school functions and activities. Company Name May 2008 to January 2012 Cashier / Server City , State Cross trained as cashier and wait staff in fast-paced restaurant. Cashing out all orders on the register and retrieving customer's items. Extensive cash handling in large amounts. Calculating using basic math to give appropriate amount of change to customers. Assisted in the training of all new employees. Delivered exceptional service to all customers in a timely and friendly manner inside dining room and pick up areas of the restaurant. Served all customer who were dining in their food as well as mixing all alcoholic and non-alcoholic. | ADVOCATE |
598 | MARKETING & COMMUNICATIONS EXECUTIVE Executive Profile Creative leader offering rich career experience in corporate communications for domestic and global brands and strategic communications for use on social media, internal operations, and multi-media production. Successfully communicates brand messages to impressive heights through story-telling; key to transforming ideas into realities. Achievements include product penetration, brand recognition and value, brand and image awareness, visual communications, and public relations campaign management/execution. Recognized skills in content development, project planning/management, multi-million-dollar budget oversight, business development, advertising, and agency management. Skill Highlights Persuasive Leader Skilled Negotiator Brand Champion Revenue Generator Communications Branding Strategic Planning Operations Social Media Marketing Digital Production Budgeting Project Planning & Execution Business Development Support Customer Service Leadership Sales Core Accomplishments Capitalize on story-telling talents and visionary approach to communicate corporate accomplishments across all media including success in global media platforms such as YouTube, Twitter, Facebook, LinkedIn, Instagram, Vimeo, and Tumblr Principal player that navigated Robert Redford's Sundance TV from conceptualization through launch. Collaborated with television and feature film producers and distributors, cemented 12+ national partnerships, and spearheaded public relations and corporate communications campaigns that garnered global coverage. Developed communication positioning that boosted entity from a premium-only subscriber base to recognition as a vital entertainment channel Contributed to millions of dollars in sales by architecting awareness and communications strategies for the issue or re-issue of Disney films such as “Cinderella,” “Jungle Book II,” “Annie,” and other popular films. Crafted a brand identity for actor/director Kenneth Branagh, directors Ang Lee and Anthony Minghella, and actress Julia Roberts, among others. Collaborated on projects involving industry giants such as Steven Spielberg, Spike Lee, Ridley Scott, and others Introduced aggressive marketing and public relations campaigns to launch several film distribution companies Professional Experience City 01/1995 to 04/2016 Marketing & Communications Executive Company Name － City , State Highly successful firm that has provided public relations and corporate communications services to more than 100 national and global clients. Track record of success market identification and penetration, competitive differentiation, corporate image improvements, new business development, content development and awareness. Controlled budgets ranging up to $20 million. Instrumental in generating 1+ million Internet viewers by devising aggressive public relations and communications campaign to support the introduction of Quincy Jones III's revolutionary health initiative "Feel Rich." Accelerated public awareness of critical Diabetes care across the nation by writing and producing more than 30 entertaining and informative stories for CNBC's show "D-Life," which prompted tens of thousands of Internet viewings. Successfully wrote and produced over 75 digital marketing pieces, and wrote and produced in excess of 100 segments for brands such as Apple TV ESPN, CNBC, and DirecTV, among others. Traveled globally to write and produce stories for Warner Brothers, Disney, Universal Studios, ESPN, CNBC, DirecTV, and the History Channel. Garnered interviews with scores of celebrities including Magic Johnson, Dustin Hoffman, Matthew McConaughey, the President of the United States' former personal physician, and many others. Presided over public relations projects designed to boost after-theatrical sales revenue for more than 200 home entertainment/VOD films such as "The 40 Year Old Virgin," "Munich," and "American Gangster." Engineered successful strategies in foreign markets and across DVD, VOD, and pay TV sectors to accelerate sales. 01/1988 to 01/1995 Vice President, Marketing & Public Relations Company Name － City , State Managed over 25 global staff members and architected over 50 public relations campaigns and initiatives proving to be pivotal to capturing Oscar nominations and awards. Cultivated the public relations efforts when company went public. Led all efforts for corporate communications. Projects included : Madness of King George, Ang Lee's Wedding Banquet & Eat Drink Man Woman, Kenneth Branagh's Much Ado About Nothing; Oversaw the public relations and communications for the worldwide launch and multi-season success for iconic American Gladiators series Education Bachelor of Arts : English Literature UC SANTA BARBARA － City , State Credentials Content development, corporate communications, health care, new business development, producing, public relations, sales, stories, strategic planning | PUBLIC-RELATIONS |
599 | SVP, REGIONAL SALES DIRECTOR WEALTH MANAGEMENT Executive Profile * Exceptional follow-through abilities and detail oriented; able to plan and foresee strategies from concept to successful completion * Versatile; proven ability to manage multiple projects * Able to build lasting rapport; posses strong interpersonal skills; able to work effectively with individuals on all levels, effective motivator of self and others * Capable speaker and communicator, with refined skills in presentations, education, and client relations building * A resource person, problem solver, trouble shooter and a creative turnaround banker * Self-assured, confident, dependable and responsible in pursuing and closing sales; thrive in challenging situations requiring the ability to learn new skills Associate with an organization that will benefit from my initiatives, capabilities and contributions, ultimately qualifying for advancement and increased decision-making responsibilities: Core Accomplishments Developing business within emerging and highly competitive business market; outstanding presentation, leadership qualifications Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs, as well as, investments services. My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of $500, 000 up to $2,000,000 . The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for all banking needs.. This role will require a holistic delivery of outstanding service and sales solutions to meet clients' financial needs and goals Professional Experience Company Name September 2014 to Current SVP, Regional Sales Director Wealth Management City , State Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs, as well as, investments services. My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of $500, 000 up to $2,000,000 . The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for all banking needs.. This role will require a holistic delivery of outstanding service and sales solutions to meet clients' financial needs and goals. Company Name April 2014 to September 2014 SVP, Group Leader City , State Managed Citizens Bank's Business Banking Contact Center in RI and PA, this was a Short term project to enhance the client experience and to create efficiencies in all Phonebank related sales activities. Total FTE responsible 210 Company Name April 2004 to March 2014 SVP, Regional Manager-Business Banking Group City , State * Manage a team of 21 Business Banking Officers in Boston Downtown Region * Member of Citizens Management advisory council. Company Name January 2002 to April 2004 Business Banking Officer City , State Company Name April 2000 to December 2001 Branch Business Banker City , State Company Name January 1997 to January 1999 Department Head, Men's Wear City , State * Managed a sales staff of 15 and established a follow-up program for the sales team * Expanded Dockers Men's Wear business from $2 mil to $3 mil while maintaining gross margin in excess of 50% * Analyze needs, submit recommendations and implement cost-effective programs encompassing market research, sale support materials and customer services Education Babson College Executive Education 2011 MA : Executive Leadership Management Programme Babson College Executive Education Executive Leadership Management Programme 2011 Investment Licenses Series 7 & Producers Life and Health registered in MA Commercial Lending Training Program 2008 Citizens Bank Commercial Lending Training Program, Citizens Bank, 2008 Moody's Analytic's, inc.. University of Ottawa 1997 BSc : Economics BSc Economics 1997 University of Ottawa Professional Affiliations Citizens Management advisory council Presentations Capable speaker and communicator, with refined skills in presentations, education, and client relations building. Skills Sales, Market Research, Sales Staff, Sales Team, The Sales, And Sales, Clients, Regional Sales, Sales Director, Solutions, Wealth Management, Class, Client Relations, Closing, Closing Sales, Coaching, Comprehensive Large Array Data Stewardship System, Confident, Credit, Customer Service, Detail Oriented, Exceed, Journal, Leads, Problem Solver, Receptionist, Retail Sales, Self Motivated, Territory, The Sale, Sales Activities, Series 6, Series 7 | BANKING |
600 | ACCOUNTANT Summary Several years experience in providing information and creating software solutions for business
needs and efficiencies. Three plus years experience in varying accounting positions.
Work well independently and as part of a team.
Knowledgeable in use of MS Office products. Skills Excel spreadsheets Meticulous attention to detail Self-directed Results-oriented Professional and mature Strong problem solver Dedicated team player Understands grammar Experience 01/2009 to 02/2010 Accountant Company Name － City , State Prepared, amended and reviewed individual income tax returns. Assisted in individual tax planning and preparation of corporate income tax returns. 01/1993 to Current Data Processing Manager/Programmer Company Name － City , State The nation's largest independent corn and soybean seed company, focused on developing the world's best-
performing corn & soybean seed. Responsible for enhancements to software written in COBOL and CL on an IBM System i (AS/400,
iSeries, Power System). Assist management and other staff with information needs and questions. Design, develop, test and document modifications to Accounts Receivable, Orders, Inventory,
Growers, Billing, Miscellaneous Invoicing, General Ledger, Accounts Payable, Payroll, Bank
Reconciliation and Budgeting. Provide information to management through reports, queries, spreadsheets, maps, written documents
and verbally. Support and train employees in software changes. Schedule and monitor system backup; restore information when needed. Design and maintain resource and password security. Select Accomplishments:
Automate emailing of statements to account managers
Create maps for management
Automate creation of cash management spreadsheet
Automate end of year sales reporting
Transfer grower pricing information to Accounts Payable
File W-2s, state W-2 and SUTA reports electronically
Payroll direct deposit and 401k benefit
Add/increase/remove fields in the database (account number, product code)
Developed and modified software for various marketing/pricing programs
Converted software from S/36 environment to native (OCL to CL, 1985 COBOL standards)
Design, develop and test underlying database used in web portal created by consultants
Direct deposit of checks to a select group of vendors
Developed Bank Reconciliation and Financial Statement consolidation applications
Program interfaces between AS/400 & KRONOS (employee and hour information)
Enhancement to allow access to select information by outside account managers via dial-up
Reviewed/changed programs where necessary for the year 2000 (increase year from 2 to 4 digits)
Developed bill of lading application to interface with Inventory and Accounts Receivable. 01/1991 to 01/1992 Supervisor of Accounting Company Name － City , State A member-owned, not-for-profit electric cooperative serving farms, homes & businesses in northwest IA. Supervised the General Accounting system, including the preparation of timely and accurate financial
reports and the maintenance of the general ledger, subsidiary ledgers and related records in
accordance with GAAP and the REA system of accounting. Supervised the non-energy related Accounts Receivable, Accounts Payable, Payroll, Cash
Management and Work Order accounting systems work performed by three people. Responsible for employee training and performance evaluations within the department. 01/1991 Programmer Company Name － City , State Modified existing software written in COBOL on the IBM System/36 to price products according to the
client's specifications. Designed and programmed an Inventory system that interfaced with the existing invoicing system. 01/1981 to 01/1990 Programmer Company Name － City , State A software development company specializing in Pharmacy, Seed and Banking applications. Responsible for program development and modifications in COBOL (5 years) and BASIC (5 years). Hardware included System/36, AS/400 (36 environment), PC's, 5120, System/23 and System/34. Software experience included General Accounting, Seed Industry, Pharmacy, Banking and Trucking. Consulted with customers to determine special needsand modified software accordingly. Backup to the support department in providing installation, training and telephone assistance to
customers. Assisted the sales department with demonstrations and technical questions. Wrote software documentation. Designed Payroll tax calculation program to accommodate tax withholding for majority of states
Instrumental in design of Order Entry application. 01/1980 to 01/1981 Staff Accountant Company Name － City , State Bank with headquarters in Minneapolis, MN that later merged with Wells Fargo & Co. Responsible for the preparation of month-end financial statements, quarterly Call Reports and internal
reports. Balanced or monitored the balancing of all subsidiary ledgers to general ledger on a monthly basis. Reviewed income and expense accounts for proper classification. Wrote BASIC computer programs. Participated in the bank's business development program. Education and Training August 1980 Bachelor of Arts : Accounting Mathematics Computer Science University of Northern Iowa - Cedar Falls Accounting Mathematics Computer Science May 1980 Passed Certified Public Accountant exam, - State of Iowa certificate Skills accounting, General Accounting, accounting systems, Accounts Payable, Accounts Receivable, AS/400, Automate, Backup, Bank
Reconciliation, Bank Reconciliation, Banking, BASIC, Billing, Budgeting, business consulting, business development, Cash
Management, cash management, CL, COBOL, Hardware, Certified Public Accountant, client, database, train employees, employee training, Financial, financial
reports, financial statements, General Ledger, IBM, Inventory, Invoicing, KRONOS, marketing, access, Order Entry, Payroll, PC's, pricing, profit, program development, sales, sales reporting, software development, software documentation, spreadsheets, spreadsheet, tax, tax planning and preparation, tax returns, telephone, web portal, written, year 2000 | ACCOUNTANT |
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