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601 | COMMISSION SPECIALIST Skills BUSINESS ADMINISTRATOR Project Manager Data Entry Business Manager Performance Analyst Results-focused, goal oriented, Business/Financial analyst with extensive experience in the business, nonprofit and health care sectors. MBA graduate with a focus on project management and administration. Superior analytical and quantitative skills with proficiency in data entry, Access, Excel, Crystal Reports and various statistical software. Research & Analysis Leadership & Supervision Program/Policy Development Data Entry Process Improvement Financial Cost Modeling Report Writing Clinical Forecasting Trending & Troubleshooting Software & Tools: MS Office 365 (Access, Excel, Outlook, PowerPoint, and Word), SharePoint, Visio, Sage ACT, Fastrax POS, Crystal Reports, Lotus Notes, Microsoft Expressions, IMA software, Stars software, QuickBooks, SPSS, GNU PSPP, Microsoft Dynamics. Advanced Access and Excel, including building databases, creating forms, pivot tables, t-tests, and standard deviations. Experience Commission Specialist Jan 2016 to Current Company Name － City , State Posts over 300,000 dollars in commissions each month. Reviews and processes commission statements from 15 insurance carriers per week. Posts all commissions with a 99 percent accuracy. Processes adjustments to correct commission errors and/or discrepancies. Analyses Excel spreadsheets with thousands of lines of revenue for consistency. Performs monthly reconciliation of cash to the general ledger which is used to calculate the monthly commission payments. Interacts with a variety of brokers and departments in Salesforce. Enters over 10 new service lines of coverage and completes 20 tasks per week in Salesforce. Inputs or adjusts 20 to 200 commission payment splits in proprietary commission system per month for biweekly revenue distribution. Business and Healthcare Instructor Jan 2015 to Jan 2016 Company Name － City , State Increased student enrolment by 20% year over year. Improved graduation rate in MA program by 25% with average GPA of 3.0. Assisted placement of 100 students in employed positions as medical assistance, medical coders and IT technicians. Edited 100 resumes for consistency, accuracy and relevancy. Taught 125 students in a year data entry, Excel, PowerPoint and Word. Improved accuracy of Stars Database by 10%. Client Specialist Jan 2014 to Jan 2016 Company Name － City , State Attained positive treatment goals for 50 residents over a course of two years above the average. Provided data entry and documentation for 110 case files, both in hard copy and with proprietary database. Networked with over 15 different agencies during tenure, coordinating positive outcomes via long-term goal planning. Coordinated medical treatment for over 50 clients, including the update of charts while working with corporate compliance. Coordinator and Grant Writer, Indiana Chapter Jan 2009 to Jan 2012 Company Name － City , State Achieved federal grant eligibility for corporation, the first time for the local chapter. Coordinated 10 teams of 5 in research documentation, data edited research reports. Developed 15 reports in Word on research outcomes for Chief Executive Officer. Developed detailed year end budget report for company facilitating sound financial management for the next year. Complied data in Excel and processed financials for 4 grant proposals. Networked via email and conference with 10 team leaders and various team members on a daily basis. Pharmacy Tech & Assistant Case Manager Jan 2005 to Jan 2008 Company Name － City , State Processed 25 hospital discharges, including proper documentation with PHI and corporate compliance. Verified proper documentation for 30 clients while coordinating with record management. Improved billing efficiency by 15% reducing medical insurance claims denials. Processed 20-25 insurance claims per day, including data entry of claims into hospital EHR. Processed 100 prescriptions per day with an accuracy of 99.8%. Down stocked 500 prescriptions during course of employment. Researched 40 charts for applicable documentation, updating as necessary and reporting effective results to management. Education and Training MBA , Business Administration 2012 IONA COLLEGE － City , State Business Administration Financial Accounting
*Operations Management
*Quality Management
*Quantitative Management MA , Public Policy 2011 SUNY EMPRIE STATE COLLEGE － City , State Public Policy Policy Implementation
*Qualitative Methods
*Quantitative Methods
*Business Compliance
Relevant coursework: advanced Excel, Access, PowerPoint, Word, Project, Visio, Salesforce, data entry, quantitative tools, innovation management, risk disaster, ambulatory care management, total quality management, operations management
Relevant concepts:
*business capability analysis
*data entry
*marketing analysis
*Balance Scorecard
*SWOT analysis
*root cause analysis
*Microsoft office
*mind mapping
*process modeling
*stakeholder list
*Pareto charts
*decision modeling Skills ambulatory care, Analyst, Balance, billing, budget, charts, Crystal Reports, clients, Data Entry, databases, Database, documentation, email, financials, Financial, Financial Accounting, Financial analyst, financial management, focus, Forecasting, forms, general ledger, grant proposals, innovation, insurance, Leadership, Lotus Notes, MA, marketing analysis, MBA, medical assistance, Access, Microsoft Dynamics, Excel spreadsheets, Excel, Microsoft office, MS Office, Outlook, PowerPoint, SharePoint, Word, Modeling, next, Operations Management, pivot tables, Policy Development, POS, Processes, Process Improvement, process modeling, project management, Quality Management, QuickBooks, Report Writing, reporting, Research, research reports, Sage, sound, SPSS, Supervision, total quality management, Troubleshooting, Visio | HEALTHCARE |
602 | LEAD TEACHER Accomplishments Chosen to participate as part of a collaborative with Amelia Gambetti (Reggio Schools, Reggio Emilia, Italy, USI and Deaconess Children's Center Lead Teacher - Little Husky World Mind in the Making training Director of Little Husky World and TLC Nursery. Chosen to participate as part of a Reggio collaborative with Amelia Gambetti (Reggio Municipal Schools, Reggio Emilia, Italy), USI and Deaconess Children's Center Lead Teacher - Little Husky World Mind in the Making training Previously Director of Little Husky World and TLC Nursery. Professional Summary Lead teacher/site director capable of managing groups of children.
Patient educator who collaborates successfully with children, parents and staff. Enthusiastic Lead Teacher/site director offering 25 years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff. Enthusiastic Lead Teacher/site director offering 25 years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff. Enthusiastic Lead Teacher/site director offering 25 years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff. Skills Classroom management Creation of forms for data
Payroll Schedule activities and field trips
Maintain tuition data and receipts Knowledge of excel/word/power point
Work within a budget Snack/Meal Planning Classroom management Team building Creation of forms for data Schedule activities and field trips Knowledge of excel/word/power point Work within a budget Snack/Meal Planning Maintained tuition payment schedule/posting payments/maintaining records/provided receipts Payroll Classroom management Team building Creation of forms for data Schedule activities and field trips Knowledge of excel/word/power point Work within a budget Snack/Meal Planning Maintained tuition payment schedule/posting payments/maintaining records/provided receipts Payroll Classroom management Team building Creation of forms for data Schedule activities and field trips Knowledge of excel/word/power point Work within a budget Snack/Meal Planning Maintained tuition payment schedule/posting payments/maintaining records/provided receipts Payroll Work History Lead Teacher Company Name - City , State 10/1992 - Current Adopted technological advancements that engaged and empowered children. Motivated teaching staff to continually improve strategies and maximize student learning. Planned and prepared activities for preschool students. Provided an open and loving environment where children could express themselves and direct their own learning. Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Developed activities and integrated technology to diversify instruction. Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Paths to Quality and NAEYC Accreditation. Provided key support for Ivy Tech practicum students. Created new lesson plans based on course objectives. Met with families on a daily basis. Parent/family meetings offered/home visits scheduled to discuss student developmental progress or address issues. Liaison between families and administration. Completed documentation on individual children as well as administered assessments for each child and tracked results - ISTAR-KR, GOLD Teaching Strategies Certified CPR First Aid instructor Red Cross and ProTrainings. Present. Certified to teach/skill test CPR/First Aid to large and small groups. Photographer/EMT/Cook Company Name - City , State Assist and back up paid personnel at medical, accident and fire scenes. Prepare and assist rehab/observation area for fire fighter recovery on scene. Plan and prepare meals for large groups. Plan, schedule and participate in PR events. Lead Teacher Company Name - City , State 10/1992 - Current Completed documentation on individual children and teachers for recordkeeping - Gold Teaching Strategies Administered assessments for each child and tracked results - ISTAR-KR Adopted technological advancements that engaged and empowered children. Motivated teaching staff to continually improve strategies and maximize student learning. Planned and prepared activities for preschool students. Provided an open and loving environment where children could express themselves and direct their own learning. Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Developed activities and integrated technology to diversify instruction. Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Paths to Quality and NAEYC Accreditation. Provided key support for Ivy Tech practicum students. Created new lesson plans based on course objectives. Met with families on a daily basis. Parent/family meetings offered/home visits scheduled to discuss student developmental progress or address issues. Liaison between families and administration. Education BS : Early Childhood/Special Ed Ball State University - 2018 Early Childhood/Special Ed Associate of Science : Early Childhood Education Ivy Tech Community College - City , State 2003 Associate of Science : Early Childhood Education Ivy Tech Community College - City , State 2003 Certified EMT : Onsite Hss : City , State 2003 AA Early Childhood Education
Ivy Tech Evansville IN Skills budget, CPR, First Aid, forms, prepare meals, excel, power point, word, Payroll, personnel, PR budget, create forms, excel, power point, word, payroll Certifications EMT Red Cross/ProTrainings First Aid/CPR/AED Instructor and Skills Tester CPR/First Aid/AED Certified First aid and CPR certified Mind in the Making | TEACHER |
603 | REGISTERED NURSE CLINICAL CARE COORDINATOR- FIRST AID Professional Background To obtain a position as a registered nurse where my experience and leadership skills can be utilized to provide a positive and effective team environment resulting in excellent patient care and satisfaction. Able to quickly adapt to new environments and Newborn education situations. Specimen collection/processing proficiency Effectively able to triage critical situations. Excellent communication skills between multiple Exceeds and performs well in difficult situations. parties. Extensive experience in efficiently managing Strong medical ethic people. Sound, ethical and independent decision-making Disciplined, energetic employee who quickly ability consistent with medical protocols. establishes rapport with patients and colleagues. Professional Experience 05/2015 to Current Registered Nurse Clinical Care Coordinator- First Aid Company Name － City , State Provided leadership to staff through coaching, mentoring and remodeling in order to achieve high quality patient care in a safe and customer focused environment Provided clinical expertise and a resource to clinical staff. Worked closely with management, physician leadership, and staff to optimize patient flow and improve patient care. Provided emergency/urgent care to Cubs staff and patrons including wound care, patient triage, applying splints and assessment of injuries. Provided emergency/urgent care to Cubs staff and patrons including wound care, patient triage, applying splints and assessment of injuries. Coordinated care with Superior in starting IV's, performing EKGs or patient transport. Able to independently demonstrate problem solving, critical decision making, and utilizing appropriate resources. Able to demonstrate appropriate action and take a lead role in emergency situations. Supported a safe environment for patients and associates through effective monitoring or staff compliance to established standards of care, policies and procedures and HIPAA compliance. Maintained an effective process for inventory control and medication supply utilization. 06/2008 to Current Clinical Supervisor / Registered Nurse Company Name － City , State Managed Day-to-Day operations Device- related adverse events training Medical equipment maintenance and certification Vaccine inventory and reports Clinical staff scheduling Performance reviews Chart audits Clinical evaluations Maintained current employee files for clinical staff Conducted interviews and hiring Attended and held staff meeting and In-services Attended annual OSHA/CPR reviews Maintained staff communication (i.e., held staff meetings, prepared monthly memos- improvements/accomplishments) Responsible for first, second and weekend shifts Oriented/trained new clinical staff Coordinated communication between departments Worked directly with the owners of the practice Delegated clinical staff, as needed Prepared patients for the doctors: performed nurse triage, obtained vital signs and patient measurements (height, weight, head circumference) Carry out physician orders: Administering immunizations, urinary catheter collection, starting I.V.'s, preparing patient samples to be sent out to the lab, performing blood draws, bilirubin blood draws, performing and sending newborn screens, administering oxygen and/or oxygen with nebulizer treatments, organizing and setting up admissions to the hospital, making follow up phone calls per doctor request, filling out requisitions for tests, giving instruction for medication to be given at home- inhalers, nebulized treatments Assist doctors with ordering medical tests, with procedures, and preparing and explaining medications Triaging incoming calls from patients- giving medical advice, determining if the patient needs to be seen by a doctor in Recorded incoming lab test results, reviewed results with the doctor, and contacted patients as necessary Developed and maintained quality care systems and standards, including but not limited to, creating and improving Educated campers and staff in accident/illness prevention, and made sure medications were safeguarded and Conducted screenings on all campers before trips and at three times during the summer; at check-in and checkout Coordinated and dispensed all medications on a mealtime schedule and at the end of the evening program University of Illinois- Chicago College of Nursing Chicago, IL Women's Health Nurse Practitioner/Midwifery program the office or to receive emergent medication attention Demonstrating patient education Called in pharmacy medications as prescribed Checked patient surgery schedule daily and called patients for follow up medical protocols/guidelines. Managed team of medical support personnel. Monitored unit budget to ensure financial objectives were met. Trained 10 staff nurses to provide top-quality patient care. Headed on-boarding process for new nursing staff. Interviewed patients to obtain medical information and measure their vital signs, weight and height. Tested glucose and administered injections. Provided necessary health education training for patients. Evaluated patients presenting with asthma, appendicitis, etc. Nursing/Manager's assistant Company Name － City , State Provided first aid. Monitored health and sanitation procedures throughout the camp. administered. Presided at all health checks and followed up on any problems seen in the Health Center. Education and Training MASTER OF SCIENCE : MIDWIFERY University of Illinois- Chicago College of Nursing － City , State , US MIDWIFERY BACHELOR OF SCIENCE : NURSING Illinois State University- Mennonite College of Nursing US
Illinois State University- Mennonite College of Nursing Bloomington － State NURSING Bachelor of Science : Nursing Degree University of Hawaii － City , State , US GPA: GPA: 3.76 Graduated Cum Laude Nursing Degree GPA: 3.76 Graduated Cum Laude 5/06 General Education University of Hawaii － City , State GPA: GPA: 4.0 General Education GPA: 4.0 08/2007 Resurrection High School － City , State , US Resurrection High School Chicago, IL 4 years of both varsity cross country and track and field Served as the president of the Health Careers Club senior year Graduated with honors National Honors Society ACCOMPLISHMENTS Graduated with honors- National Honors Society CPR, OSHA certified 8/06 Illinois State University GPA: Deans list 04-07
National Society of Collegiate Scholars
Graduated from Illinois State University Cum Laude Deans list 04-07
National Society of Collegiate Scholars
Graduated from Illinois State University Cum Laude Additional Information LICENSES
Registered Nurse Practitioner in the State of Illinois, License number 041.369585 Skills allergies, blood draws, budget, charts, coaching, CPR, decision making, EKGs, equipment maintenance, filling, financial, first aid, health education, hiring, immunizations, injections, instruction, inventory, inventory control, lab test, leadership, meetings, mentoring, office, Nursing, organizing, patient care, patient flow, preparing patient, Performance reviews, personnel, policies, presenting, problem solving, protocols, quality, Reporting, scheduling, Supervision, surgery, phone, triage, patient triage, urgent care, Vaccine, vital signs, wound care | ADVOCATE |
604 | DIRECTOR OF ENGINEERING Summary Director / Vice President of Operations, Engineering, & Supply Chain
Industries: Capital Goods Manufacturing, Gaming, & Technology
Consistent on time product launches during company's largest growth period
Successful implementations of lean factory methodology
SUMMARY
12 years manufacturing, operations, engineering, GSC, NPI/NPD, project management, ERP systems,
configuration management, data analytics, and business intelligence. Skilled at mixed model, cellular
production, lean factory, data-driven KPI's, for electromechanical manufacturing, with progressive increase in
leadership responsibility and a proven record of culture turnaround and team performance Highlights OMNEX, '16 High Performance Leadership Toolkit, '14 Crucial Conversations, VitalSmarts Inc. 12; Microsoft Project Management Essentials, '11 Microsoft SharePoint Essentials, '10 Technology Skills AutoCAD, Siemens PLM, SolidWorks PDM Tableau, PowerBI, Cognos, TM1 MS Access, Project, Visio, SharePoint Designer JIRA, Confluence MS Dynamics AX & GP, Epicor Published Inventor - USPTO #8,684,847, commercialized $1m revenue per year Experience Director of Engineering , 01/2004 to 01/2016 Company Name － City , State Capital goods manufacturer, software developer for hospitality & gaming, $1b sales, 3k employees
Major customers: Las Vegas Sands, MGM Resorts, Caesars Entertainment, Wynn Resorts, Boyd Gaming
'14 - '16 Director of Manufacturing Engineering (Operations Engineering)
Reported to VP Operations, 3 direct report teams, 15 indirect engineers, analysts and technicians
Directed all product launches, training, system controls, capital equipment, and product compliance
Administered strategic planning and management of department P&L, OPEX $5m and CAPEX $2m
Key Contributions & Accomplishments. Product Launch output doubled YOY, matching quality & on time delivery, with same resources and
multiple supplier sites in East Asia and Latin America, achieved through greater process rigor - design
and process FMEA for past 3 product cycles, and instituted project MIS for global reporting. Presented
semi-annually to BoD, ELT, and Investors/Analysts on NPI/NPD strategies and initiatives. Lean Manufacturing implemented saving $200k (5%) inventory, 15% increase production capacity,
directing kaizen lead events Operations-wide, redesigning production/warehouse to mixed-model one-
piece flow, reducing quality defects 95% YOY, all in 1/3 the same space. Customer Service quality level defects down from 65% to below 1%, developing real-time KPI's with
continuous feedback loop creating a new standard of service excellence. Employee Development & engagement increased 20% YOY, by coaching direct reports, mentoring
people leaders with a system of accountability, independent work ethic, and continuous improvement
'12 - '14 Senior Manager of Enterprise Resource Planning (Configuration Management)
Reported to , 6 direct reports, programmed and maintained all ERP system controls
for company operations, 1 million SKUs, 25k product orders and 50k service orders per year
Key Contributions & Accomplishments. Configuration Management expansion tripled product line support realizing additional $50m revenue,
utilizing 170 dimensions and 180,000 total variables
Cole S. Grundstedt - Page 2 cole.grundstedt@gmail.com. 1 (702) 353-0976. Order Fulfillment system streamlined increasing quarterly direct sales 16%. Doubled output for
outgoing service orders, merging 2 enterprise systems & eliminating data redundancy. Business Intelligence forecasting solution developed, reducing inventory carrying costs by 20%,
increased customer quality by 60%, increased demand visibility 12-fold. Strategic Planning decision analysis led for global ERP core system migration budget of $10m
'09 - '12 Manager of New Product (Project Management & NPI/NPD)
Reported to , 5 direct reports, oversaw project managers liaising with engineering,
operations, & service departments, timely launch of new product, procedural training, & data distribution
Key Contributions & Accomplishments. Program Management partnership with Global Marketing accelerating NPI time-to-market by 70%. Industrial Engineering CMM program implemented reducing outages by 96%. Systems Management automation tracking program developed reducing service fulfillment 30%. Senior New Product Engineer, Manufacturing Engineer, and Project Manager , 01/2004 to 01/2009 Company Name － City , State Supplier quality defects
driven to 4-year low creating supplier scorecard, qualifying suppliers on 4 continents. Project managed
customized product for 3 corporate accounts earning $15m in sales. Production capacity increased 33%
by launching cellular production method using one-fifth the space. Performance Assessment Intern , 01/2002 to 01/2003 Company Name － City , State Data Center Network Engineer) - built & maintained 50 servers, 10
RAID5 disk arrays & three 20kVA UPS stacks, developing PM schedule for 85% downtime reduction. Education Master of Business Administration : Finance and Marketing , 09 University of Nevada Finance and Marketing Magna Cum Laude, top 5% of class Bachelor of Science : Industrial and Systems Engineering University of Southern California － City Industrial and Systems Engineering 4-time Dean's list Professional Affiliations Certified Project Management Professional (PMP)®, Project Management Institute (PMI) · Member Beta Gamma Sigma
Business Honor Society · Member IEEE Engineering Management Society · Member NESA National Eagle Scout Association
Professional training
DFMA, Design for Manufacturing and Assembly, OMNEX, '16 · GD&T, Geometric Dimensioning and Tolerancing, Skills AutoCAD, automation, budget, Business Intelligence, CMM, coaching, Cognos, Configuration Management, continuous improvement, Customer Service, decision analysis, delivery, dimensions, direct sales, directing, ERP, Enterprise Resource Planning, forecasting, Global Marketing, Industrial Engineering, inventory, Latin, Leadership, Lean Manufacturing, Director, market, mentoring, MS Access, MS Dynamics, Microsoft Project, Microsoft SharePoint, SharePoint, migration, MIS, enterprise, Network Engineer, PDM, PLM, Program Management, Project Management, quality, RAID5, real-time, reporting, sales, servers, Siemens, software developer, SolidWorks, strategic planning and management, Strategic Planning, Systems Management, Tableau, Employee Development, Visio | ENGINEERING |
605 | SENIOR FOOD DEFENSE ANALYST Summary Experience as public relations professional, strategist, analyst, and publicist. Strong influencing skills to achieve positive outcomes in a wide variety of areas. Creative and strategic thinker to develop results-driven programs. Excellent organizational skills and able to adapt to multiple assignments and deadlines in a frequently-changing environment. Effective ability to develop and maintain extensive network of contacts. Significant experience generating, implementing, and managing strategic programs and promotional outreach. Excellent written, verbal, and interpersonal communication skills with strong attention to detail. Capability to work independently and with a variety of partners to achieve goals. Highlights Extensive experience conducting public relation activities to promote effective communications with the media and stakeholders. Developed strategic outreach plans for significant programs to include public speaking opportunities, media articles, guidance materials, distribution, talking points, and presentations. Project Manager for numerous initiatives to include assessments conducted on food commodity systems. Perform oversight and leadership of the process and review of written reports to assure that they meet the operational goals and objectives of the assessment. Utilize outcomes to develop and execute mitigation strategies and outreach and training initiatives by building a collaborative environment with appropriate stakeholders. Served as USDA Detailee to the Federal Bureau of Investigation Weapons of Mass Destruction Directorate's Infrastructure Countermeasures Unit as a Subject Matter Expert (SME) providing direction, guidance, and technical assistance on food defense issues. Initiated and implemented mitigation strategies and outreach activities for multiple stakeholders, domestic and international, that benefit both agencies' missions. Accomplishments Serve as the Agency lead on an interagency team designing and conducting a global food defense outreach initiative to promote awareness and implementation of food defense measures by providing technical assistance to foreign governments, academia, and industry. This initiative has been highly successful in building capacity and sustainability at country and regional levels around the world. In environment of budgetary cuts, initiated and successfully proposed and acquired $230,000 in funding for major international initiative, which had not been accomplished previously. Received a prestigious team award from the Food and Drug Administration for work on this initiative. Experience Senior Food Defense Analyst Dec 2003 to Current Company Name － City , State Serve as Subject Matter Expert and Detailee to the Federal Bureau of Investigation (FBI) for initiation and implementation of outreach activities for supporting countermeasures to prevent intentional contamination of the food supply. Agency lead on an interagency team responsible for designing and conducting training and outreach to foreign governments, academia, and industry. Acted as communications liaison for internal teams. Successfully initiated integration of the FBI as a partner resulting in law enforcement elements and funding added to initiative. With increased budget constraints by all federal agencies, manage and coordinate the effort to promote international outreach Established long-range objectives and developed innovative strategies to help achieve them to attract additional federal agencies as partners for future support and funding. Developed the strategy, proposal, and supporting materials, to include proposed budgets. A leading expert on policies and strategies to address global supply chain vulnerabilities. Influenced senior leadership resulting in significant funding for major international initiative Established long-range objectives and developed innovative strategies to help achieve them.. Routinely conduct senior level briefings to intelligence and law enforcement, foreign, academic, and industry officials; and congressional staff. Managed the editorial content, design and distribution of the external agency newsletter. Cultivated positive relationships with stakeholders through public relations campaigns. Develop outreach materials for various audiences, training, public speaking engagements, media coverage, and distribution mechanisms. Research and author reports, articles, issue papers, and talking points for senior officials, and respond to congressional and White House inquiries. Demonstrate advanced interpersonal skills by leading intra- and interagency work groups to build partnerships to develop, coordinate, and implement initiatives. Analyze information from a variety of sources to advise senior agency leadership on short-term and long-range strategic planning and policy development. Serve as liaison to the intelligence and law enforcement communities, which have strengthened communication and coordination programs. Project Manager on activities to develop and execute strategies, outreach, and training initiatives. Created information sharing agreements with international partners to facilitate the mutual exchange of classified information and coordination of activities to leverage resources. Developed communications strategies and programs, including project time lines. Conferred with production, graphic design and web-design personnel to coordinate production of communications materials. Public Affairs Specialist Jan 2000 to Nov 2003 Company Name － City , State Conducted public relation activities to promote effective communications with the media and constituent groups. Marianne L. Elbertson Page 2 Managed preparation and publication of weekly newsletter. Served as Agency lead representative to develop emergency communication protocols with the USDA Office of Communications that is used by all agencies within the Department for communicating with the media in the event of a significant incident. Coordinated and supported agency communication activities and constituent outreach campaigns. Effectively responded to constituent and media inquiries. Established and maintained effective working relationships with all involved stakeholders. Supported various needs of organization to include speech writing, press releases, talking points, presentations, and responses to congressional inquiries. Government Relations Associate Jan 1995 to Dec 1999 Company Name － City , State Assisted Director and Manager of Regulatory Affairs in promoting and advancing company's interests in federal government issues. Worked with appropriate government officials to influence legislation and regulations for company's desired outcomes. Conducted analysis of potential legislation and regulations, and coordination of research projects to support company goals. Public Affairs Specialist Jan 1990 to Apr 1994 Company Name － City , State Effectively responded to media inquiries. Researched and wrote complex talking points, issue papers, news releases, fact sheets, and reports. Routinely interacted with member-company executives and representatives in support of organization mission and goals. Assistant Publicist Aug 1987 to Mar 1989 Company Name － City , State Researched and pitched story ideas and tour publicity for a variety of clients. Worked with management to identify trends and developments that might influence public relation decisions and strategies. Drafted media relations materials to include pitch letters, press releases, media alerts, profiles, and press kit materials. Interacted with clients regularly to refine strategic media plans. Organized and oversaw photo shoots, public appearances, promo shoots, features on television profile shows, and talk show appearances. Used knowledge of clients' media goals to identify appropriate media forum. Established and maintained cooperative relationships with various regional and national print and broadcast media to support desired coverage. Administrative Assistant Jul 1986 to Aug 1987 Company Name － City , State Prepared documents for purchasers of packages of syndicated television shows owned by Universal. Completed assignments on-time with high accuracy rate. Education Graduate Certificate , Washington Representatives Program 1994 George Washington University － City , State Bachelor of Arts , Radio/Television/Film Production 1986 University of Maryland － City , State Interests Member of the Daughters of the American Revolution Member of the Colonial Dames 17th Century Society Former President of the Mount Vernon Terrace Community Association Skills Self starter Effective strategic planning Strong leadership skills Excellent relationship building skills Resourceful and persistent Additional Information PROFESSIONAL TRAINING: Detailed list available upon request PROFESSIONAL AWARDS: (Detailed list available upon request) For Leadership and Persistent Effort to Negotiate and Implement a Cooperative Activity Agreement with Canada FDA Group Recognition Award for outstanding Leadership and Contributions toward Increasing Awareness of and Building Global Capacity for Food Defense through Outreach, Education, and Collaboration Exemplary Efforts in Securing a Joint Project Arrangement with the UK Food Standards Agency CIA Outstanding Contribution on Collection Issues of Critical Importance to National Security Developing the Framework for Intelligence Information Sharing for the FSIS Office of Food Defense Initiatives Fostering Collaboration with Intelligence Community including MOUs with CBP and TSA Administrator's Award for Excellence: Work on food security intelligence and communication initiatives | PUBLIC-RELATIONS |
606 | OWNER Summary Results-oriented individual with diverse background in management and customer service. Dedicated to providing excellent customer service and Strong work ethic, professional demeanor and great initiative. Highlights Microsoft Office proficiency Employee training and development Schedule management Results-oriented Dedicated team player Resourceful Bilingual in [Language] Arts and crafts aptitude Meeting planning Scheduling Concierge duties Operations management Marketing and sales specialist Excellent interpersonal and coaching skills Recruiting and selection techniques Interviewing Staff development/training Internet savvy Able to work independently and as a member of a team Comfortable with diverse populations Excellent relationship building skills Excellent writing and critical thinking skills Interpersonal, oral, and written communication skills Clear public speaking skills Strong organizational skills Seasoned in conflict resolution Customer-oriented Social media marketing Event planning Strong planning skills Supervision and training Client relations specialist Exceptional writing skills Event planning Microsoft Office Suite Dedicated team player Certified in Early Childhood Education Classroom management Parent/teacher conferences Behavioral/cognitive skills development Teaching, tutoring and counseling Effectively work with parents Motivating students Interactive teaching/learning Innovative lesson planning Conflict resolution techniques Calm and patient Curriculum development Excellent classroom management Excellent reading comprehension Accomplishments Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Sales and Promotion Planned and executed promotional events to market services. Successfully planned and executed corporate meetings, lunches and special events for medical students, residents and faculty. Program Management Initiated and managed Student Technology Leadership Program (STLP), Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Experience Owner 04/2014 to Current Company Name City , State Non-medical senior care Event and party planning Shopping for all occasions (wedding, showers, groceries, etc.) Pet/house sitting. Administrative Assistant/Clerk Intermediate Healthcare 10/2010 to 05/2014 Company Name City , State Planning many aspects of graduation, recruitment, orientation and various other projects throughout the year. Responsible for tracking all resident evaluations and compiling results for monthly Evaluation Committee Meeting Ensuring all residents have completed all required components; throughout their four year residency. Supervising of various resident events. Registering residents for required courses and workshops throughout their four year residency. Working with faculty and staff to market and promote the residency program. Beauty Consultant 04/2003 to 05/2013 Company Name City , State Managed all customer accounts. Coordinated sales and promotional events. Tracking of product inventory. Account management. Administrative Assistant 11/2008 to 10/2010 Company Name City , State Assist Principal Investigators and Lab Personnel with Animal Protocol information requests. Compile, distribute and track Annual Reviews for all Animal Labs on campus. Participated in planning of Orientation for New Committee Members. Assisting with updates on all approved animal protocols and modifications to ensure accuracy. Creating and updating of office standard operating procedures. Administrative Specialist Associate/Program Manager 04/2007 to 05/2008 Company Name City , State (Laid off due to lack of funding for position) Administrative Manager Coordinator for K12 Grant Funded Clinical Scholars Training Program-Post-Doctoral. Managed application process including advertising, interviews, and arranging all materials. Planned and implemented all aspects of Graduation for Clinical Scholars. Coordinated meetings and scheduling of program events. Led planning of two-day Annual Symposium-including marketing, poster session for trainees, travel arrangements, invitation mailing and speaker arrangements. Administrative Assistant 01/2003 to 04/2007 Company Name City , State Provided Administrative support for the Family Medicine Clerkship, working with third and fourth-year medical students, as well as, support for the Faculty Development Institute. Communicated with students, faculty and physicians to coordinate student assignments. Coordinated student manual and preceptor manual updates, assembly and distribution on a semi-annual basis. Responsible for proctoring National Board Exam every four weeks. Initiated and developed procedures manual for clerkship. Academic Secretary III 01/2000 to 01/2003 Company Name City , State Administrative support for first through fourth year medical student components. Main student contact. Participated in planning and organization of week-long Comprehensive Clinical Assessment Exam for third-year students. Assisted in planning Orientation for third-year medical students. Coordinated and planned ongoing faculty and student meetings. Worked very closely with a variety of departments, faculty and programs within the medical school and external sources. Organized and prepared student syllabi, schedules and assignments for first and second year students throughout the year. Initiated and developed procedures manual for job position and daily office procedures. Education Bachelor of Science : Language, Literature, Communication and Theater Arts Social Science Eastern Michigan University City , State Curriculum: Early Childhood Education/Elementary Education Language, Literature, Communication and Theater Arts Social Science Interests Planning, marketing and fundraising for community events.
Contributing time to church and community activities.
Working with the elderly. Skills Account management Administrative support Program Management Advertising Marketing materials Meeting Planning Microsoft Office Personnel Program Planning Recruitment Research Sales Supervising and training Symposium Planning Travel arrangements, Planning workshops | HEALTHCARE |
607 | DIRECTOR OF ENGINEERING Experience Director of Engineering , 01/2014 to 01/2016 Company Name Familiar and complies with the hotels mission and standards in performing
maintenance activities. Repairs wide variety of kitchen and refrigeration equipment such as walk-in freezers,
industrial-sized steam cookers, refrigerators, ice machines, washers, ovens, dryers,
dishwashers, and water. Troubleshooting and repair all models of commercial laundry equipment that we
operate. Has the ability to read & interpret technical information (engineering, mechanical,
electrical). Maximize maintenance team potential with a balanced focus on operations, guests,
employee, and owner's satisfaction. Represents the engineering department during the daily HOD morning meetings. Priorities, plan, schedule assign and supervise the engineering department staff. Oversee the maintenance tasks, work orders and special projects ensuring timely and
accurate completion. Respond to guest's maintenance needs promptly and ensure guests receive
professional, efficient prompt and courteous service to hotel standards. Maintain the physical appearance and operational efficiency of the hotel including
physical. Mechanical, electrical, plumbing etc. Installation & maintenance of all equipment related to HVAC, Water treatment, Fire
Safety etc. Perform daily and weekly property document inspections. Ensure property, grounds, physical plant, and work areas are maintained to standard
and that all safety equipment and conditions are to code. Establish and maintain department equipment and supply inventory levels
appropriate to property requirements. Provide training to staff on supplies, inventory, maintenance and ordering procedures. Train engineering department staff on correct maintenance procedures and assists in
repairs as needed. Maintain, monitor, and test hotel's emergency and security systems, features like Fire
Alarm, CCTV, baggage scanners etc. Double Tree Suites by Hilton, Chief Engineer & Security. Supervising, consulting on, and troubleshooting complex electrical equipment issues
Determining the cause of control and power system failures and taking the necessary
corrective action. Install, repair, and maintain electrical and air conduction system. Supervising and consulting on complex installations and repair projects Monitoring
and evaluating work productivity Monitoring and evaluating equipment operation
and energy efficiency Overseeing other vendors and contractors and serving as their
technical point of contact Monitoring any changes in the National Electric Code and
identifying training requirements for subordinates Supervising subordinate employees -
includes coaching, counseling, training, and evaluating Budget: Estimated
expenditure on staff salaries and allowance, maintenance contracts, training,
purchase of equipment, materials, tools, instrument, and furniture. Manpower Planning: - Estimating required technical manpower coordinating with
personnel department to recruit additional manpower required. Drafting, finalizing, and implementing maintenance schedule through system of
complaint registers and work orders. Processing of bills: - include bills for water, electricity, fuels etc. Coordinating, supervision and inspecting vacant room. Record keeping, parts ordering, purchase order, inventory, payroll and job
assignments and dispatch. Rotate as Manager on duty. Director of Engineer , 01/1993 to 01/2010 Atlantis Paradise Island
Responsible for the day-to-day operations of the engineering, core responsibility of the
leadership and guidance. Included ten Kitchens, & fourteen Restaurants, select, develop, and retain protected
class employees. Evaluates safe work practices in job performance reviews. Maintains the care and use of supplies, equipment, etc., and performs regular
inspections of resident areas and rooms for sanitation, order, safety, and proper
performance of assigned duties. Performs regular inspections of resident, ancillary, and common areas for sanitation,
order, safety, and comfortable environment. Assures that engineering staff always follows established safety regulations in the use of
equipment and supplies. Inspects storage rooms, utility, and janitorial closet, etc., for upkeep and supply
control. Requisitions all supplies and equipment and maintains adequate inventory levels to
provide a clean, safe, and comfortable environment. 400 hundred guest rooms, painting, carpentry, electrical repair / service, Air
conditions, Locksmith, four pools 3 spas, two commercial laundries service / repair,
purchasing, storeroom supplies, landscaping, sewerage plant service / repair, 8 Boilers
service / repair, 4 chillers service / pm, 4 generator ' service / pm, Engineering budget,
capital budget 5 million dollars, renovate rooms & equipment's, engineering staff
training, safety training with all employee, 8 supervisors, and 55 line staff, all the utility
on Paradise Island include roads repairs, baggage handling systems, runway
maintenance, airfield lights and a 7 cabins yacht. CurrentChief Engineer , 01/2016 Continental Luxury Property Management
Evaluates electrical systems, products, components, applying knowledge of
electricity and materials. Install, repair, and maintain electrical and air conduction system. Provide mentorship to maintenance staff by advising on safety procedure. Develops and maintain positive customer relationship, helping to contribute to
company's star rating. Evaluate generator load for whole house. Work History CurrentChief Engineer , 01/2016 Continental Luxury Property Management
Evaluates electrical systems, products, components, applying knowledge of
electricity and materials. Install, repair, and maintain electrical and air conduction system. Provide mentorship to maintenance staff by advising on safety procedure. Develops and maintain positive customer relationship, helping to contribute to
company's star rating. Evaluate generator load for whole house. Director of Engineering , 01/2014 to 01/2016 Company Name Familiar and complies with the hotels mission and standards in performing
maintenance activities. Repairs wide variety of kitchen and refrigeration equipment such as walk-in freezers,
industrial-sized steam cookers, refrigerators, ice machines, washers, ovens, dryers,
dishwashers, and water. Troubleshooting and repair all models of commercial laundry equipment that we
operate. Has the ability to read & interpret technical information (engineering, mechanical,
electrical). Maximize maintenance team potential with a balanced focus on operations, guests,
employee, and owner's satisfaction. Represents the engineering department during the daily HOD morning meetings. Priorities, plan, schedule assign and supervise the engineering department staff. Oversee the maintenance tasks, work orders and special projects ensuring timely and
accurate completion. Respond to guest's maintenance needs promptly and ensure guests receive
professional, efficient prompt and courteous service to hotel standards. Maintain the physical appearance and operational efficiency of the hotel including
physical. Mechanical, electrical, plumbing etc. Installation & maintenance of all equipment related to HVAC, Water treatment, Fire
Safety etc. Perform daily and weekly property document inspections. Ensure property, grounds, physical plant, and work areas are maintained to standard
and that all safety equipment and conditions are to code. Establish and maintain department equipment and supply inventory levels
appropriate to property requirements. Provide training to staff on supplies, inventory, maintenance and ordering procedures. Train engineering department staff on correct maintenance procedures and assists in
repairs as needed. Maintain, monitor, and test hotel's emergency and security systems, features like Fire
Alarm, CCTV, baggage scanners etc. Double Tree Suites by Hilton, Chief Engineer & Security. Supervising, consulting on, and troubleshooting complex electrical equipment issues
Determining the cause of control and power system failures and taking the necessary
corrective action. Install, repair, and maintain electrical and air conduction system. Supervising and consulting on complex installations and repair projects Monitoring
and evaluating work productivity Monitoring and evaluating equipment operation
and energy efficiency Overseeing other vendors and contractors and serving as their
technical point of contact Monitoring any changes in the National Electric Code and
identifying training requirements for subordinates Supervising subordinate employees -
includes coaching, counseling, training, and evaluating Budget: Estimated
expenditure on staff salaries and allowance, maintenance contracts, training,
purchase of equipment, materials, tools, instrument, and furniture. Manpower Planning: - Estimating required technical manpower coordinating with
personnel department to recruit additional manpower required. Drafting, finalizing, and implementing maintenance schedule through system of
complaint registers and work orders. Processing of bills: - include bills for water, electricity, fuels etc. Coordinating, supervision and inspecting vacant room. Record keeping, parts ordering, purchase order, inventory, payroll and job
assignments and dispatch. Rotate as Manager on duty. Director of Engineer , 01/1993 to 01/2010 Atlantis Paradise Island
Responsible for the day-to-day operations of the engineering, core responsibility of the
leadership and guidance. Included ten Kitchens, & fourteen Restaurants, select, develop, and retain protected
class employees. Evaluates safe work practices in job performance reviews. Maintains the care and use of supplies, equipment, etc., and performs regular
inspections of resident areas and rooms for sanitation, order, safety, and proper
performance of assigned duties. Performs regular inspections of resident, ancillary, and common areas for sanitation,
order, safety, and comfortable environment. Assures that engineering staff always follows established safety regulations in the use of
equipment and supplies. Inspects storage rooms, utility, and janitorial closet, etc., for upkeep and supply
control. Requisitions all supplies and equipment and maintains adequate inventory levels to
provide a clean, safe, and comfortable environment. 400 hundred guest rooms, painting, carpentry, electrical repair / service, Air
conditions, Locksmith, four pools 3 spas, two commercial laundries service / repair,
purchasing, storeroom supplies, landscaping, sewerage plant service / repair, 8 Boilers
service / repair, 4 chillers service / pm, 4 generator ' service / pm, Engineering budget,
capital budget 5 million dollars, renovate rooms & equipment's, engineering staff
training, safety training with all employee, 8 supervisors, and 55 line staff, all the utility
on Paradise Island include roads repairs, baggage handling systems, runway
maintenance, airfield lights and a 7 cabins yacht. Education Jan 2014Penn Foster school, course Revisions for the:
national Electrical code, loads, Service, and Over current Protection. Mainstream
Engineering Corporation, EPA Section 608 Type Universal Certification. Mold Awareness
& Inspection, Certificate : 01/1993 Central Piedmont College - City , State Assemble, install, test, and maintain electrical or electronic wiring, equipment,
appliances.
Diagnose malfunctioning systems, apparatus, and components, using test equipment
and hand tools.
Connect wires to circuit breakers, transformers, or other components.
Inspect electrical systems, equipment. Associate Degree Course consisted of, electrical, electrical code, commercial & resident wiring, Physics,
calculation, automatic controls, electrical schematic, reading wiring diagrams, reading
blueprint, industrial electronic & electrical, installing generators & sizing, wiring single and 3
phase, havoc troubleshooting, first aid skills, direct & alternating current, communication
skills. ECM Maintenance, Certificate Orlando FL. Course consisted of Electrical codes update
from the code book, theory, safety standards, understanding fire alarm systems &
installation. Florida Solar Energy School, Cocoa FL Certificate. Course consisted of
Analysis site, designing system & installing. Ashworth College, Norcross GA Certificate Course consisted of theory, general principles of refrigeration, fundamental factor,
mathematics for technicians, temperature & pressure, refrigeration cycle, Refrigerant
recovery & recycling, troubleshooting refrigerant problemsRitz Carlton Hotel, Training
Management course, CA.Training consisted of customer services skills, listen &
understanding customer, problem-soling skills, leadership skills, communication skills,
maintain calm regardless of customer's attitudes. Summary Objective: To successfully implement my communication and engineering skills into a
strong and growing company. Qualification: Self-motivated; able to work independently
and as a team member to meet operational deadlines. Function well in high pressure
atmosphere. Adapt easily to new concepts and responsibilities. Developed interpersonal
skills having dealt with a diversity of professionals and clients
Electrical Resident and Commercial Laundry Equipment
Kitchen Equipment Air Condition
Plumbing Electrical Motor Control
Outstanding Customer Service Troubleshooting & Diagnostics
Electrical & Mechanical Repairs Preventive Maintenance Interests Maintenance included Kitchens, & Restaurants, 200 guest rooms, painting, carpentry,
electrical repair / service, Air conditions, Locksmith, 1r pools, commercial laundries
service / repair, purchasing, storeroom supplies, landscaping, sewerage plant service
/ repair, 2 Boilers service / repair, service / pm, 500 amp generator ' service / pm,
Engineering budget, capital budget 150000 dollars, renovate rooms & equipment's,
engineering & housekeeping staff training, safety one kitchen and two restaurants,
one laundry, landscaping, pool, 18 hole Golf Course. Highlights Book, Repairs Budget 5, Safety Budget, Scanners Carpentry, Staff Coaching, Training Communication skills, Supervision Communication, Supervising Skills, Test equipment CA, Troubleshooting Consulting, Type Contracts, Wiring Counseling Customer services Designing Drafting Engineer Estimating Features First aid Focus Hand tools HVAC Inventory Leadership skills Leadership Materials Mathematics Mechanical Meetings Painting Payroll Performance reviews Personnel Physics Plumbing Property Management Purchasing Read Reading Record keeping Skills Book, budget 5, Budget, carpentry, coaching, communication skills, communication Skills, CA, consulting, contracts, counseling, customer services, designing, Drafting, Engineer, Estimating, features, first aid, focus, hand tools, HVAC, inventory, leadership skills, leadership, materials, mathematics, Mechanical, meetings, painting, payroll, performance reviews, personnel, Physics, plumbing, Property Management, purchasing, read, reading, Record keeping, Repairs, Safety, scanners, staff Training, supervision, Supervising, test equipment, Troubleshooting, Type, wiring | ENGINEERING |
608 | PASSENGER SERVICE AGENT Career Overview Customer support professional offering versatile communication skills. Proficiency in sales, problem resolution, ticketing experience and strong client management experience. Positive individual, who readily adapts to change, works superbly independently and with others, is experienced overseeing a team and exceeds expectations. Able to juggle multiple priorities and perform in fast settings without compromising quality of service. Core Strengths Excellent communication skills. Highly skilled in interacting with clients and achieving customer satisfaction as well as product sales. Extensive knowledge of current Airport security rules and regulations. Highly trained to work autonomously. Expert knowledge of Airline softwares like Amadeus, Altea, Gaetan, Oscar and some deltamatic. Excelent knowledge of Computers and technology. Creative problem solving Courteous and professional demeanor Energetic work attitude Native speaker of Spanish and English, highly proficient is spoken French Accomplishments I have received training and direction from many companies and from many Supervisors that i am able to put to use in everyday situations to achieve a successful experience whether it be a business transaction or a simple encounter. Work Experience Passenger Service Agent 04/2010 to Current Company Name City , State I am a lead agent on departure and arrivals of our flights, I am a highly skilled lead agent in flight monitoring as well as an experienced ticket sales agent. I take the initiative to handle passengers during flight disruptions, i provide superior customer service assistance, from re-booking to holtel vouchers and the goal is always to retain them as a customer and maintain their positive outlook of our company. I come up with ideas to help my team work smoothly together day to day, having an action plan is key. I aim to ease the experience of flying for our customers. I implement company policy, security requirements, check-in baggage, direct passengers to designated areas, provide necessary information and handle massive crowds. I dissolve potential uncomfortable situations for the client and maintain their satisfaction while still abiding by company regulations. I handle passengers requiring special assistance (reduced mobility passengers, parents with infants). As a senior lead agent i shadow and oversee newly trained agents to their roles, great communication is key. Assistant Buyer 06/2007 to 12/2009 Company Name City , State Handled multifaceted clerical tasks (ex. data entry, filing, records management and billing) as the Assistant to the Apparel Buyer of the chain. Coordinated events, monitored the buyer's weekly schedule, made orders and monitored inventory databases and scheduled/ensured the timely delivery of merchandise. Oversaw and instructed 2 people to assist me with orders and communicating with the warehouse and directing the vendors through our complex delivery process. Noted and resolved errors, assisted with suggestions for store distribution based on sales reports, location and statistics. Interacted with our top vendors at special events and maintained clear lines of communication with multiple departments of our company via email/telephone etc. Sales Associate Supervisor 07/2005 to 06/2007 Company Name City , State Trained and directed new personnel to operate the cash reigisters, scanners, and computers, store re-stocking, floor displays and daily procedures in the stores' fast paced, busy environment. Balanced cash registers at the end of each persons shift. Courteously greeted clients and interacted with them, explained sales promotions and encourage special purchases. Guided cashiers through returns and exchange processes as required. Opened and closed the store on weekends to relive the manager. Promoted to corporate office position stated above as Famous Horse Co. Educational Background Associate of Science : Nursing 2013 Queensborough Community College City , State Studied Nursing Education, Human Resources Studied Psychology & Sociology; Human Behaviors Studied Business and Computers High School Diploma : Business 2007 Jonh Bowne High School City , State Diploma with merits and regents endorsements Qualifications Excellent communication skills, Manages and dissolves conflict, Strong organizational skills, Easily adapts to a changing environment, Team player, Clients relations, Can tolerate stress very well, Can contour and transition in any conversation, Strives to maintain quality service levels, Takes criticism and direction well, Positively exudes her presence is a room, Participates well in public speaking, Easily conforms to new regulations and rules, Can communicate professionally with others, Experienced in guiding a team, Motivated to achieve targets set, Appeases the attitude of others positively, Focus on diverse responsibilities | APPAREL |
609 | FIELD PROJECT SUPERVISOR Summary Administrative aviation logistics professional with 26 years' experience working in the military sector including 20 years' operating in a supervisory position. Tracked and managed U.S. Navy and Marine Corps aeronautical logistics assets performing above and beyond the requirements of the Military Occupational Specialty (6046/6047). Additional roles include management, personnel development, and quality assurance.
Outstanding leader and team builder; established and managed programs; coached and mentored personnel. Exceptional technical and technology skills. BA in Human Resources Management. Skills Secret Clearance. E-commerce Supply Chain Management Logistics Management Microsoft Office Suite NTCSS SAP Technical Publications Technical Writing Six Sigma Green Belt Maintenance Administration Experience 01/2015 to Current Field Project Supervisor Company Name Managed U.S. Naval Aviation Logistics Command Management Information System, Optimized-Organizational Maintenance Activity (NALCOMIS OOMA) implementations, operation, and training for 7 diverse tactical aviation units comprised of more than 48,400 Naval aircraft systems, parts and publications worth more than 11 billion dollars. Organized and managed compliance, inspections, and repairs for more than 19,500 logistic components installed on 130 U.S. Naval aircraft and ejection seats and 260 engines. Generated and released over 400 critical U.S. Naval aircraft, engine, and summary analysis reports for 130 aircraft, ejections seats, and 260 engines to assist higher headquarters in strategic planning. Developed numerous spreadsheets that assisted the Marine Corps Aviation Branch to streamline the in-service repair process for 130 U.S. Naval aircraft and increase asset readiness goals by 20%. Successfully managed 7 critical aviation programs completing 12 logistics inspections necessary to conduct combat operations. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans. Develops and directs one or more work streams of cross-functional store planning projects in all formats. Directs Associates, including managers, on process and procedures for Facility set-up projects, including
reviewing new modular plans, planning merchandise placement based on modular requirements, and advising on
assigning additional staff to assist to ensure Company and Facility goals are met. Drives and monitors sales and project budget. Drives the implementation of real estate plans for project facilities (for example, remodels, new stores,
relocations, new formats, expansions). Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and
techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company
guidelines and standards. Additional Information
U.S Marine Corps. 01/2012 to 01/2015 Aviation Implementation Manager Master Sergeant Company Name － City , State Managed project logistics for Naval aviation and ship software system assets. Supervised project staff. Monitored project progress. Prepared status reports. Managed project deliverable documentation for compliance and accuracy. Provided functional and follow-on support for software systems and assets tracked
U.S. Marine Corps. 01/2002 to 01/2012 Aviation Administration Manager Staff Sergeant Gunnery Sergeant Company Name － City , State Maintained Government Aviation Logistics Information Systems and databases. Scheduled, tracked, and requisitioned aircraft components and systems for Naval Aviation compliance. Performed data entry screening for compliance of U.S. Naval aircraft, ejection seat, and engine repair compliance. Developed and maintained aviation metrics, logistic reports, process documentation, and safety records to support unit operations and planning. Gathered, organized, and analyzed aircraft logistics component discrepancies to develop solutions. Developed logistical training procedures, guides, and course materials, such as handouts or visual aids. Oversaw all safety standards, occupational safety, and safety affairs on the job. 01/1987 to 01/2012 Aviation Administration Program Manager/Data Analyst Sergeant Staff Sergeant Gunnery Sergeant Maintained Government Aviation Logistics Information Systems and databases. Distributed maintenance schedules and logistics work orders to the maintenance departments. Verified source logistics data for completeness and accuracy. Computed and analyzed aviation logistics data, using statistical formulas, computers, and calculators. Completed configuration management actions such as compliance discrepancies during flight operations, special logistics inspections, and conditional inspections relevant to aircraft systems and components. Developed, interpreted, and tracked the timely aviation logistics data and reports to support the unit's strategic goals and milestones. Education and Training 2015 Bachelor of Arts : Human Resources Management Business Administration Ashford University － City , State Human Resources Management 3.8 Business Administration 2013 Defense Acquisition University － City , State Ethics Training for Acquisition Technology and Logistics 2012 Defense Acquisition University West Regional Campus － City , State Contracting Officers Representative 2011 Lean Six Sigma Green Belt Course
Lean Six Sigma Yellow Belt Course
Lean Six Sigma White Belt Course US Department of the Navy － City , State Skills streamline, budget, calculators, configuration management, Customer service, data entry, databases, direction, documentation, E-commerce, functional, Government, Information Systems, Logistics, Logistics Management, maintenance schedules, materials, Microsoft Office Suite, Management Information System, monitors, Naval, occupational safety, Organizational, policies, progress, Publications, real estate, repairs, safety, sales, SAP, Six Sigma, spreadsheets, strategic, strategic planning, Supply Chain Management, Technical Writing | AVIATION |
610 | HR DIRECTOR Summary HR Professional offering over 15 years of progressive experience including extensive practice in multi-unit businesses (in and out of state locations). Highly driven to achieve company goals. Expertise in developing and implementing HR plans and procedures smoothly and with little guidance. Strong conflict resolution skills. Comfortable with taking the lead in employment protocol compliance and in anticipating staffing needs. Highlights Employment law knowledge Benefits administrator Manager coaching and training HRIS applications proficient Employee relations Staffing and recruiting professional Off-boarding Employee handbook development Experience November 2007 to October 2014 Company Name City , State HR Director Plan, organize and implement all facets of HR for New Kent horse track and 8 off track betting sites throughout the Commonwealth, approximately 650 employees (250 permanent and 400 seasonal) Review federal and state laws to confirm and enforce company compliance. Provide employee relations guidance and counsel to all levels of management; conduct investigations as needed Worked with senior-level management to create fair and consistent HR policies and procedures Assessed employee performance and issued disciplinary notices Created and modified job descriptions within all departments in compliance with FLSA Coordinate and manage Family Medical Leave (FMLA), Short/Long Term Disability (STD/LTD) Evaluate and maintain Worker's Compensation claims; annual WC and OSHA reporting Represent Company for unemployment, EEOC and other related hearings Conduct benefits administration for 125 benefit-eligible employees, including reconciliation and payment monthly Recruitment and hiring of seasonal employees, including new hire orientations Maintain HRIS (ADP Enterprise) and employee files Partner with upper management on all reduction of workforce action and severance packages. Manage all in-kind donations made by the Company as well as coordinating our volunteer work with the New Kent Food Pantry. October 2004 to March 2008 Company Name City , State HR Generalist for assigned station, division, and corporate personnel of 30 TV stations and 1 communications company across the Southeast, approximately 2,000 employees Manage FMLA, STD, LTD, and Worker's Comp for division Maintain division job requisition database; provide recruitment/retention support to the field Ensure EEO Broad Outreach is maintained Performance management planning and implementation Organize and train field HR for annual benefits open enrollment Design and deliver monthly reports for division HR Director and Corporate HR Vice President Provide employee relations counseling and investigations Participate on the wellness committee, Community Outreach, and Employee Engagement Coordinate and deliver annual HR conference with corporate HR team. January 2004 to October 2004 Company Name Benefits Administrator Administer benefit plans for 27 newspapers and TV stations, approximately 3,500 employees Process enrollments daily using PeopleSoft 8.0 Assist corporate and field HR personnel regarding benefits issues/questions Assist Benefits Director in planning and implementation of annual Open Enrollment Ensure all rules and regulations pertaining to the company's benefit plans, including HIPAA are followed. February 2001 to January 2004 Company Name City , State HR Coordinator HR for 4 daily and 2 weekly newspapers, approximately 400 employees. Report payroll biweekly using Simplex/Winstar timekeeping system Recruit for open positions; Manage onboarding Provide assistance to employees and managers regarding policies and processes Organize and conduct annual open enrollment for benefits; consult employees on all benefit programs and general procedures Design and deliver weekly and monthly HR and payroll reports for upper management; Maintain PeopleSoft HRMS database and personnel files Reply to employment/wage verifications for employees; conduct exit interviews; handle unemployment claims; complete annual wage surveys Administer and maintain COBRA, STD, LTD and WC files in addition to OSHA reporting Conduct annual anti-harassment and safety training. Education Newberry College City , State Mathematics Computer Science Mathematics Computer Science Batesburg Leesville High School City , State H.S. Diploma GPA: GPA: 3.5 Honor graduate GPA: 3.5 Honor graduate Skills ADP, Benefits, counseling, database, employee relations, hiring, HRIS, HR, Director, meetings, Enterprise, newspapers, payroll, PeopleSoft 8.0, PeopleSoft HRMS, Performance management, personnel, policies, processes, Recruitment, reporting, safety, TV Professional Affiliations Professional Human Resources (PHR) - Human Resources Institute, 2006 - current
Member: Society of Human Resources Management and Richmond Society of Human Resources Management
Member: Reid Institute | HR |
611 | CUSTOMER SERVICE AGENT Professional Summary To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service. One that will allow room for advancement and continued educational training. Skill Highlights Medical terminology Close attention to detail ICD-9 (International Classification of Disease Adept multi-tasker Office support (phones, faxing, filing) Records maintenance professional Excellent verbal communication Familiar with commercial & private insurance Resourceful and reliable worker Excellent problem solver Insurance and collections procedures Composed and professional demeanor 10 key (11000kpm) Administrative Assistant Billing CPR certified CPT Data entry NexGen EHR Dispatching Documentation filing Goldmine Scanning & indexing Lawson Medisoft Microsoft Excel Typing 45wpm, Workflow Onbase Heat Fast Track Allegra Artiva Professional Experience Customer Service Agent February 2015 to Current Company Name － City , State Answering phones Discussing patient accounts with the patients Providing assistance to patients with their bills Reading EOB's to provide information Collecting payments Scheduling payment plans for large balance accounts Updating patient information in Allegra Changing the strategy on accounts Update insurance information Schedule claims to be sent Print and mail documents (Financial Assistance Forms, Itemized Bills, Statements, & Receipts) Fax documents All other duties as assigned by management File Clerk July 2014 to February 2015 Company Name － City , State Sorting & prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them. Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart. Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning. Upload & Index documents sent via e-mail to the Medical Records online queue. DME Billing Specialist April 2013 to March 2014 Company Name － City , State Responsible for obtaining evidence of Durable Medical Equipment dispensed. Billing charges for equipment to the patient and/or insurance company. Obtaining evidence was not limited to reading doctor/surgical notes, locating & applying the appropriate diagnosis code (ICD-9) in order to ensure coverage. Locating ABN and other physical documentation scanned into the patient's medical chart for Medicare Billing. Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Maintained strict patient and physician confidentiality. BILLING DOCUMENT SPECIALIST May 2006 to March 2013 Company Name － City , State Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor's Offices. Applying the correct ICD-9 code and code coordinate based on the equipment provided. Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones. Assisted patients with questions in regards to their delivery of equipment or other services provided. Assisted walk-in patients with picking up or returning equipment. Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment. Contacted Physician's Offices to obtain this form of documentation for billing purposes. Searched data base for appropriate diagnosis codes, ABN's, and other signed physician's orders in order to provide proof for billing to patient's insurance provider. Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Education and Training AAS : Medical Billing & Coding Reimbursement , 2016 Bryant & Stratton College － City Billing and Coding Reimbursement Health Service Administration
Continuing education in Medical Coding & Reimbursement
Medical Administrative Assistant Certificate of Completion: 1/2005 : Admin Assistance , 2004 Everest College － City , State Medical Administrative Assistance Skills 10 key, Administrative Assistant, attention to detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva | ADVOCATE |
612 | APPAREL SALES ASSOCIATE/CASHIER Summary Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Skills Excellent planner and coordinator Microsoft Excel certified Works well under pressure Conference planning Pleasant demeanor Multi-line phone proficiency Appointment setting Invoice processing Microsoft Word Team building Microsoft Visio Atlas Microsoft PowerPoint Adobe X Pro SmartPlant Materials MMIS System 1 & 2 Microsoft Outlook Phoenix Deadline-driven OSHA standards Experience 10/2017 to 12/2017 Apparel Sales Associate/Cashier Company Name － City , State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Engaged with customers in a sincere and friendly manner. Contacted other store locations to determine merchandise availability. Prioritized helping customers over completing other routine tasks in the store. Contributed to team success by exceeding team sales goals by 30%. Completed all cleaning, stocking and organizing tasks in assigned sales area. 08/2017 to Current Administrative Specialist I Company Name － City , State Close providers complaints Re-export Claims Check eligibility for Medicaid for participants Claim adjustments Processing contracts for new In-home care providers Provider Compliance Submitting new waivers for In-Home care providers. Recoupments for Providers 08/2011 to 06/2012 Custodian Company Name － City , State Maintaining housekeeping at V.C Summers Units 2&3 site. 06/2011 to 07/2017 Field/ Administrative Assistant Company Name － City , State Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Ordered and distributed office supplies while adhering to a fixed office budget. Opened and properly distributed incoming mail. Maintaining materials while imported and exported. Placing material off hold while communicating with QC (Quality Control). Obtain overtime approvals Creating SRR's (Stores Requisitions Reports) material out of the warehouse. Creating paperwork for production in the field. Creating tags for material. Obtain supervisory approval of time card discrepancies. Building spreadsheets for production. Maintaining craftsmen training records. Registering craftsmen for hands-on tests. Assisting (Human Resource Department) with craftsmen confidential paperwork. Maintaining electronic and hard copy filing system. Maintain office supplies Prepare and modify documents including correspondence, reports, drafts, memos and emails. Manage Calendar for Managing Director. Perform Data Entry and scan documents. Process and issue annual W-2 forms to employees. Print and distribute time sheets to craftsmen. Collect and summarize timekeeping information. Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time. Maintaining housekeeping at the V.C Summers Units 2 & 3 site. 01/2010 to 08/2011 Warehouse Associate Company Name － City , State Assisted machine operators with finished pieces. Collated components for assembly. Responsible for achieving production requirements. Maximized sales by shipping on time and accurately. Trained staff on material handling processes to reduce shipping times. Achieved a 50% on-time shipment rate. Redirected shipments en route in response to customer requests. Loaded products weighing up to 25 pounds onto trailers for delivery. Moved freight, stock and other materials to and from storage and production areas and loading docks. Received, stored and shipped goods and materials. Tagged all inbound merchandise with receiving date. Stacked and transported all overstock to storage areas. Swept floors and stored equipment at the end of each shift. Loaded and unloaded ship cargo. Used item Numbers to properly stock warehouse. Recorded Numbers of units handled and moved using daily production sheets and work tickets. Attached identifying tags to containers. 04/2018 Inventory Specialist Company Name － City , State Organized and coded all documents related to due diligence for acquisitions. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Monitored multiple databases to keep track of all company inventory. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Education and Training 2009 High School Diploma Fairfield Central High School － City , State BA : Applied Behavioral Science Sociology Ashford University Clinton Campus － City , State Applied Behavioral Science Sociology Skills Adobe, Appointment setting, Database management, Employee training, Filing, Home care, Instructional Design, Invoice processing, logistics, Sales experience, sales, spreadsheets, Spreadsheet, weighing and SAP Production System. Activities and Honors Member of: The Instructural Design at Ashford University and The Psychology club. | APPAREL |
613 | BUSINESS DEVELOPMENT MANAGER Career Overview Career Overview: Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Automotive/ Motor Vehicle, Healthcare Pharmacy Technician. Experience: Highly enthusiastic customer service professional with 20 years client interface experience. I have experience working in automotive industry for the past 15 years. Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. As a Pharmacy Technician with 1 year of retail pharmacy experience. Self Starter with knowledge of Medicaid and Medicare procedures. Hardworking, Multitask Oriented, Organized, Service Driven, Dependable, Committed, Customer Focused, Dedicated, Detail Oriented Experience, Focused and Gifted. Relocation: At this time relocation would not be good for me, but in the future is possible. Hourly Rate $ 18.00 Salary: Open Core Strengths Customer Service Expert, Adaptive Team Player, Excellent Telephone Etiquette. Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Strong Organizational Skills. Core Strengths Sharp problem solver Active listening skills Energetic work attitude Customer service expert Adaptive team player sharp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player Accomplishments harp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player. Work Experience Business Development Manager Jan 2009 to Jan 2011 Company Name － City , State Problem Solver, Energetic Work Attitude. Accomplishments Customer Assistance *Worked with company systems such as live Support and diligently completed all assigned tasks, working overtime as needed. Market Research * Interviewed clients via market research surveys to identify product issues and customer needs. Customer Service *Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Computed Data Reports, *Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Work Experience Customer Service Call Center, May 2011 to Jul 2012 Airport Marina Ford, Organized weekly sales reports for the sales department to track product success. Guaranteed positive customer experiences and resolved all customer complaints. los angeles California Customer Service Call Center Demonstrated mastery of customer service call script within specified time frames. Collected customer feedback and made process changes to exceed customer satisfaction goals. Addressed customer service inquiries in a timely and accurate. Maintained up to date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing followup calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Collected customer feedback and made process changes to exceed customer satisfaction goals. Customer Representative Jan 2008 to Jan 2009 Company Name － City , State Developed new customer prospects or referrals. outbound and inbound phones calls , invite customers to our dealership for new promotions. Following leads and making appointments for service department. Oversea my departments, making sure my coworkers were placing calls, setting up appointments and making follow ups for show and no show customers. Contacted new and existing customers to discuss how specific products could meet their needs. Generated new sales opportunities through direct and telephone selling and emails. Organized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction. Achieved high sales percentage with consultative, valuefocused customer service approach. Interacted with customers and retail buyers to followup on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, email and fax. Assisted customers with store and product complaints. Business Development center (Customer Representative California My job duties were making phones calls to invite customers to our dealership for new promotions. Following leads and also making appointments for service department as well. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Compiled weekly monetary reports and records for store managers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Executed outbound calls to existing customer base resulting in sales. Recommended selected and helped locate merchandise based on customer needs and desires. Communicated all merchandise needs or issues to appropriate supervisors. Generated leads for new sales through telephone and email contact with customers. Generated new service( leads) opportunities through direct and telephone selling and emails. Customer relations Mar 2000 to Jul 2005 Company Name － City , State Assisted customers with store and product complaints. Compiled weekly monetary reports and records for store managers. Organized weekly sales reports for the sales departmentto track product success. Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Guaranteed positive customer experiences and resolved all customer complaints. Educational Background Pharmacy 2002 Carree College of America － City , State , united states Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law High School Diploma , General Diploma 1994 Thomas Jefferson High School － City , State Skills Public Relations,, enthusiastic people person, advanced problem-solving, great organizational skills Careful and active listener Professional and friendly, mulch-tasking client Relations,computer Proficiency,Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,and great telephone skills. | BUSINESS-DEVELOPMENT |
614 | SOCIAL MEDIA COORDINATOR Summary To secure a position within an organization where I will be able to apply the extensive skills and abilities that I have acquired through my education and work experience in the advertising, marketing and social media fields. Highlights well-versed on social media channels (paid and organic) trends, content development, and community engagement Account management Client relationship Google analytics Direct mail campaigns Fluent in Spanish Experience 10/2016 to 02/2017 Social Media Coordinator Company Name － City , State Managed new product and content releases. Creates and schedules weekly content for client's professional social media accounts Utilize applications such as Canva, Sendible, basecamp, Google+, Cyfe and more Manages and measures clients social media accounts for follower analysis, reach, and growth. Prepared detailed marketing forecasts on a monthly basis. Design, administer and launch email marketing campaigns using MailChimp. Worked effectively in a heavily cross-functional, fast-paced environment. 09/2015 to Current Sales Associate Company Name － City , State Suggest key looks and incorporates the latest trends and current promotions based on the customer's individual style. Assist store in meeting and exceeding daily sales goals Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom Partner with management on performing stock transfers, damage outs, and shipment receiving Comply with operational standards, to include following safety policies and proper censoring of merchandise. 06/2015 to 08/2015 Marketing Sales Intern Company Name － City , State Maintained Launch Trampoline Park social media accounts including Twitter, Facebook & Instagram Promote summer events thought their social media Vendor outreach regarding the summer program 01/2015 to 05/2015 Events Coordinator Company Name － City , State Vendor outreach providing detailed information on the event Contacting businesses for raffles and sponsorship Tracking In-kind gifts Event coordination and set up Management of volunteer activities such as shoreline cleanups. Education 2016 Bachelor of Arts : Communications (Advertising) Rhode Island College － City , State , United States Minor
in Marketing Communication Club member Honor
Society of the National Communication Association Dean List Languages Bilingual (English / Spanish) Skills Excellent
use of Word, Excel and PowerPoint iMovie, Photoshop, MS Publisher, and Final Cut Pro Advance Knowledge of social networks and social media tools, Facebook, Instagram, Twitter, Pinterest,
YouTube and Snapchat, sendible, cyfe, basecamp and more. Strong writing skills Research abilities Strong Organization and planning skills Confidentiality | DIGITAL-MEDIA |
615 | FAMILY ADVOCATE Summary [Job Title] adept at identifying and documenting cases of child abuse. Skilled at finding and implementing the best possible solutions. Highlights DCFS Child Welfare License Behavioral therapy Empathetic Sound judgment Passion for social work Court procedures familiarity Accomplishments Managed a caseload of more than fifty to forty-five clients at any given time. Experience 04/2011 to Current Family Advocate Company Name － City , State Recruit in neighborhoods that are close to the Head Start/Early Head Start centers that are below poverty level, in social services agencies, homeless shelters, resource events for children and families to make aware of free government child care services for low income families. Assist forty to fifty-five eligible families in applying for Head Start/Early Head Start child care services. Meet with families to find out their needs and goals, and refer families to services to successfully meet needs and goals. Encourage families to get involved in children's education by explaining to the parents that children's daily attendance is important to learning, attending Parent Meetings, participating in Policy Council to be able to make decisions in the program, volunteer in the Head Start/Early Head Start classrooms, and educationally connecting with children at home. Document families progress in the system ChildPlus. 09/2005 to 02/2009 Family Care Manager Company Name － City , State Handled ten dependency cases in the state of Florida and five dependency cases out of state. Conducted evaluations on homes of parents, relatives, and non-relatives for safe placement of children. Performed monthly home visits at children's current residence to monitor wellbeing of children. Referred parents to services to assist with case plan completion to reunify with children and case closure. Responsible for being present at court hearings and reported the progress parents made on case plan. Gone to multiple staffing to discuss the status of the cases and followed all recommendations. Documented cases on program Home Safe Net/FSFN. 08/2004 to 06/2005 Sales Associate Company Name － City , State Assisted customers in locating items in the department. Recognized for bringing in most sales in the department. Cleaned fitting rooms. 09/2002 to 05/2004 Student Assistant/Building Manager Company Name － City , State Signed in customers to play pool. Collected money for pool usage. Promoted to Building Manager for displaying hard work and performing well on assigned work task. Education 2004 Bachelor's of Social Work Western Connecticut State University Skills child care, Council, government, Meetings, money, progress, sales, social services, staffing | ADVOCATE |
616 | CONSULTANT Highlights TECHNOLOGY SKILLS Visual Basic * HTML * JavaScript * SQL * XML * Python * MVC * FileMaker * PHP * Advanced Excel * SiteCatalyst CORE COMPETENCIES Problem Solving * Relational Databases * Process Reengineering * Customer Relations * Staff Management Startups & Transitional Environments * Systems Integration * Data Migration * Reporting & Automation Accomplishments Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating Experience Company Name City , State Consultant 01/2010 to Current Publicly traded (ADBE) digital technology company specializing in content creation and online analytics annual sales of $4.4 billion Support simultaneous client consulting engagements by performing product implementations, technical problem solving, and ad hoc client requests for Fortune 500 companies such as Home Depot, Disney and REI. Promoted internally to a non-billable position needed to retain and rebuild relationships with dissatisfied clients in the US and EMEA through problem resolution, both distant and in-person. Participated in product integration team as the product expert for SiteCatalyst and SearchCenter during acquisition integrations. * Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating * Designed and coded custom tools for automating and improving client campaign creation, management and deployment resulting in an average 60% increase in campaign management efficiency per client * Increased services revenue by 15% from clients such as Home Depot, Disney and REI by developing tools to increase effective advertising spend * Supported EMEA clients such as General Motors, Daimler and TicketMaster by performing product implementations and training, technical problem solving, and custom client solutions Company Name City , State Controller 01/2008 to 01/2010 Provider of medical coding information annual sales of $12 million acquired by Access Intelligence in 2009 Oversee all financial functions, including audits, monthly financial statement preparation, daily cash flow, debt and equity management, VC reporting, executive reporting, cash and revenue forecasts/budgets. Perform systems management, new system integration and associated data migration. Manage six-person department with two direct reports. * Shortened finance's 15-day month end process to 3 days by automating month end processes. * Decreased G&A cost by 40% annually, and received first deficiency-free audit by automating processes and accounting transactions into daily operations. * Developed new proprietary operational system combining CRM, inventory, financial management, sales, fulfillment, call center tracking, and QuickBooks integration. Cell: 801-910-6500 * Greg@TheVarium.com Professional experience continued Company Name City , State Controller 01/2007 to 01/2008 Provider of electronic medical record management and data repository solutions annual sales of $12 million Managed the financial health of the organization, including audit procedures, billing, credit card management, customer support, month-end close, equity and debt management, budgeting/forecasting, and daily cash management. Regularly utilized Salesforce.com, Oracle, SQL, VBA and Excel to process daily transactions and report daily on the status of company metrics and forecasts for SAAS and enterprise sales. * Increase customer retention by 54% by monitoring customer usage trends to identify and save at-risk customers * Hiring and firing of personnel as company cash flows permitted; customer point of contact for conflict resolution * Enhanced customer relationship management capabilities by implementing Salesforce.com; migrating historical information, and training employees on tool functionalities Company Name City , State Internal Auditor 01/2006 to 01/2007 Publicly traded (ANET) credit card processor annual sales of $40 million acquired by Visa in 2010 Charged with monitoring and testing financial and IT systems, controls, and processes for COSO, SOX, COBIT, and audit compliance. Regularly utilized HTML, ODBC, VBA, XML, and Excel to test and improve system processes. * Increased testing efficiency by identifying and eliminating more than 100 tests through integration and systemization. * Automated customer applications; decreasing sales overhead by 15% per year & correcting $80K in erroneous commissions Company Name City , State Accountant 01/2005 to 01/2006 Broker dealer for 1031/Tenant in Common security exchanges, REITs, stocks, bonds annual sales of $120 million. Calculated weekly commissions and payments; managed AP, AR, and invoicing functions. Regularly utilized SQL, VBA, XML, and Excel to process daily transactions, commissions, and improve system processes. * Automated commission calculation time from 4 days to minutes by integrating existing systems through SQL. * Improved accuracy of customer and broker data by developing an MS Access based system to replace individual spreadsheets. Company Name City , State Regional Manager 01/2003 to 01/2005 Provider of third-party hospital billing recovery solutions Managed HCA and Iasis hospitals in Utah and the surrounding regions, with responsibility for each hospital and its employees, profitability, and billings. Directed 18-person staff with four direct reports. Regularly utilized SQL and Excel to process daily patients, applications and notes in an automated manner. * Increased territory size and enhanced Cardon's reputation with HCA by standardizing the hospital group's data reporting from insurance claims and third-party recoveries. * Improved regional profitability by 45% in eight months by increasing the use of Medicaid and Cobra benefits (identified through off-hours research). Company Name City , State Co-Founder 01/2005 to Current National on-site hair and makeup service with local salon, Studio Enizio annual sales of $500K Secured cash financing, manage daily cash flows, inventory optimizations, payroll, and federal and state tax filings. Education Masters in Business Administration : Business Administration Gore School of Business , City , State , US Masters in Business Administration Gore School of Business Westminster College, Salt Lake City, UT Bachelors : Accounting David Eccles School of Business , City , State , US Bachelors in Accounting David Eccles School of Business University of Utah, Salt Lake City, UT Certifications CPA Skills Annual Sales, Cash, Sales, Sales Of, Inventory, Filings, Payroll, State Tax, Integration, Integrator, Solutions, Increase, Training, Advertising, Award, Campaign Management, Clients, Content Creation, Deployment, Excellent Multitasker, Problem Resolution, Problem Solving, Rebuild, Satisfaction, Simultaneous, Technical Problem Solving, Million, Excel, Audit, Sql, Access, Customer Relationship Management, Forecasts, Billing, Accounting, And Accounting, Audits, Budgets, Coding, Crm, Data Migration, Financial Management, Fulfillment, Medical Coding, Operations, Quickbooks, System Integration, Systems Management, Credit, Credit Card, Xml, Auto Insurance, Benefits, Claims, Cobra, Data Reporting, Hospital Billing, Insurance Claims, Its, Medicaid, Territory, Budgeting, Budgeting/forecasting, Cash Management, Customer Support, Forecasting, Metrics, Oracle, Relationship Management, Saas, Salesforce.com, Software As A Service, Cobit, Html, Odbc, Processor, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Accountant, Ap, Ar, Broker Dealer, Invoicing, Ms Access, Payments, Security, Cpa, Customer Relations, Databases, Javascript, Model View Controller, Model-view-controller, Mvc, Php, Python, Systems Integration, Visual Basic | CONSULTANT |
617 | HEALTHCARE RECRUITER Professional Summary A highly ambitious, customer service oriented business professional, with experience in human resources, customer service and administrative support. Expertise in client development and needs assessments. My goal is to obtain a challenging and rewarding career opportunity, where my administrative, human resources, and customer service skills will be fully utilized. I am team oriented, professional, and focused - I look forward to having an opportunity to discuss what I can contribute to your team! Skills Excellent interpersonal, HR and administrative skills Intermediate experience with MicroSoft Office programs Motivated team member, who understands the value of providing accurate, professional, admin support Team leadership experience Data management skills Strong verbal communication skills Adept at client needs assessment and analysis Work History April 2000 - Current Healthcare Recruiter Company Name | A contingency, clinical staffing firm, assisting medical professionals such as RNs, Radiology Techs, Physical Therapists, Radiation Therapist, and Pharmacists with obtaining permanent employment opportunities nationwide. Consult with client HR professionals, within all areas of the healthcare field, regarding clinical staffing needs. Created staffing partnerships with some of the largest healthcare facilities in the U.S., including Stanford University Hospital, Lucile Packard Children's Hospital, Florida Hospital, Inova Health Systems, Adventist Healthcare, and Brigham Women's Hospital. Implemented marketing strategies which resulted in continued growth of customer base. April 1998 - December 1999 Healthcare Recruiter | Company Name | City , State Provided recruitment services to Virginia Beach General Hospital business groups for RN Management, Staff RN, and Allied Health staffing. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Analyzed employment-related data and prepared required reports. Managed all aspects of the employee life cycle process, including on and off boarding. Maintained an accurate candidate tracking system. Guided candidates through in-house computer testing. Supported management in developing and implementing personnel policies and procedures. Conducted exit interviews and verified that employment termination paperwork was completed. Hired employees and initiated the new hire paperwork process. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Posted positions through approved recruitment channels. Screened all applicants based on their qualifications and background. March 1990 - February 1997 Employment and Staffing Representative | Company Name | City , State Coordinated recruitment and staffing services for both salaried and union employees for the state's largest utility company. Provided HR support to all service groups including managers, directors and VPs, regarding Affirmative action goals & objectives, union contract interpretation, and hiring and termination processes. Drafted internal announcements and sent them in a timely manner. Recruited for various positions across multiple sites in both Southside Hampton Roads, and the Peninsula. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Thoroughly explained the employee handbook during new employee orientations. Initiated key partnerships with department management, which resulted in better candidate hire, and employee retention. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Networked with industry contacts, association memberships and associates. May 1985 - March 1990 Benefits Representative Company Name | Provided support in the administration of all company benefits programs, to include Medical plans (self-insured), Dental, 401K, Life Insurance, Tuition Reimbursement Plan, and EAP programs. Conducted benefits administration for a total of 1500 benefit-eligible employees, including both salaried and union. Responsible for the analysis and processing of all carrier invoices for benefit programs, handled resolution of inquiries regarding administration of various benefit plans, and created roll out program for annual Open Enrollment Communications. Education DIPLOMA : Liberal Arts Saint Leo University , City , State Earned 42 credit hours - general studies Liberal Arts Princess Anne High School , City , State Skills administrative skills, admin support, benefits, benefits administration, interpersonal, credit, client, hiring, HR, Insurance, interpretation, Excel, MicroSoft Office programs, PowerPoint, MSWord, processes, Radiology, recruiting, recruitment, staffing | HEALTHCARE |
618 | SENIOR FINANCIAL ANALYST Professional Summary Skills Work History Senior Financial Analyst , 01/2012
to Current Company Name – City ,
State Manage the entire month end accounting close process related to accruals and reclass for the Mortgage Banking Technology line of business; build checks and balances into the accrual process. Create and maintain procedures and documentation for the monthly accrual process. Get business managers validate the most significant monthly expenses for their respective towers in an effort to better manage expenses. calculate accruals and prepare billing information for allocations Manage the MBT monthly forecast process and annual budget by creating detailed Tower budgets pertaining to Cap send and fixed Price and T&M that is reviewed and signed off upon by Technology directors and in line with overall goals of the Technology organization. Manage monthly beeline headcount costing process (T&M and Fixed Price) for consulting expenses to be used in the monthly forecast process as well as in the monthly accrual process. Manage the monthly direct expenses upload into Chase companywide corporate reporting system (CSPRA); built checks and balances around the data upload process to ensure direct expenses line items reconciliation between Mortgage Banking Technology repository and Chase companywide reporting system. Manage monthly expense reporting and analysis; prepare Technology Executive Management Reporting - built checks and balances to ensure that data that flow into the time series are complete and accurate to support the narrative which accompanies the Technology EMR deck. Create executive-level financial reporting package to support LOB business reviews; perform ad hoc financial analysis involving expense trends and business drivers Manage the weekly signing party process to ensure timely and relevant expenses management through deep thorough analysis of beeline items as well as software spend and Sow (Statement of work) spend. This helps the MBT finance clearly identify risks as well as opportunities to plan and put the Technology operation in a better position to capture those risks/Opportunities in the forecast process. Participate in creation of business cases and spending requests Assist with evaluation, reporting and control of Capital Expenditure projects Support Mortgage Banking Technology (MBT) on business case financial reviews and approvals. Manage third party Vendor details - actual spend vs. Budget / Forecast. Manage monthly capitalization process and accounting entries associated with it. Revamp and improve many business processes within MBT (Mortgage Banking Technology). 2012. Senior Financial Analyst , 01/2001
to 01/2004 Company Name – City ,
State Responsible for managing all financial aspects of the IT finance of JPMorgan Chase. Main responsibilities involve: Assist nine programs management, DOCS project. Assist Chase Home Finance (CHF) Information Technology management in managing project cost. Work with senior management to complete the annual budget process by reviewing and providing suggestions to process and department managers. Prepare quarterly financial forecasts and presented recommendations based on analysis to senior management. Lead the preparation of the monthly reporting package to include variance analysis on budgets, balance sheet, cash flows and income statements. Assist in creating awareness and implementation of Home Lending policies and procedures Develop and present on capital request projects, which included the review and analysis of the business case as well as providing NPV and IRR analysis. Prepare various summaries submitted to JPMorgan Chase Home Finance steering committee. Research all costs for projects as requested, using system and reporting tools such as Project Accounting & Reporting (PAR), Finance Gate, Team Files, PC Fast, Document Direct and Others. Assists in standardizing reports, templates Liaison with Corporate Finance and Corporate Accounting departments on financial analysis and reporting issues Build and maintained local databases (using access) and other record keeping systems for projects data. Assist various Senior Vice Presidents, upon demand, with research, documentation and preparation of reports and presentation to CHF (Chase Home Finance) business clients and other groups. Senior Financial Analyst , Company Name – City ,
State Responsible for day-to-day activities related to the update and maintenance of Huntington's mortgage hedging applications: daily update of pricing assumptions, perform complex analysis of financial markets, Complete complex analysis related to mark-to-market of Huntington's mortgage position. Oversee the on-going maintenance of the hedging and position reporting system and other required models Oversee the compilation of detailed reports and analysis for financial reporting Oversee the daily activities of less senior Financial Analysts Perform detailed analysis through the use of Access/SQL Databases. Assist in the monthly forecasting of Home Lending revenue and expense; responsible for the forecast of such segments as Servicing, Shared Support, and Consumer Lending. Perform monthly reporting for the Home Lending division with emphasis on detailed income and Expense statements for such segments as Servicing, Consumer Lending, Portfolio, Loan Default, Production, and Marketing; create other reports such as Balance Sheet, Margin Analysis, Rate Variance Analysis, and headcount analysis. Develop and maintain such model as Servicing profitability per loan, Secondary Marketing performance, Cost to Service loans, capitalized servicing, delinquency statistics, and retention analysis. Prepare monthly branch profitability reports. Responsible for developing and maintaining various business models such as expense management models for Servicing, Loan Default (REO), Consumer Lending and Shared Support; help executive management understand variances and underlying trends. Prepare month-end reporting "decks" for upper management review. Help identify any risks and/or opportunities within the forecast. Any Ad Hoc requests. Manage the entire month end accounting closing process for the servicing department: compile monthly mortgage date for the purpose of MSR (mortgage servicing rights) modeling and prepare summary analysis of the MSR results. Calculate and prepare monthly accounting entries related to the MSR asset. Maintain documentation of MSR (Mortgage Servicing Rights) related controls and processes. Prepare monthly MSR asset general ledger reconcilements. Manage annual budgets for such segments as Servicing, Shared Support, Mortgage Production, and Consumer Lending. 2009. Divisional Financial Manager , Company Name – City ,
State Manage the Central Division month end accounting closing process and work closely with regional accounting managers to streamline the closing process. Review locations P&L transactions for accuracy and completeness and prepare any correcting journal entries as required.* Prepare analysis and write up journal entries for two companywide programs (the uniform leasing program and the sign program). Calculate monthly commissions for Directors of Business Development. Monitor and redirect the allocations of employees' salaries to terminated locations. Manage the evaluation, due diligence and integration processes for potential acquisitions. Partner with Corporate accounting to draft 10Q, 10K and similar SEC filings (Form 4, form 5 etc) while supporting GAAP research and SEC reporting; help coordinate activities associated with the D&T audit Manage the preparation of the Central Division annual budget in compliance with the company's format and schedules from information obtained from all regions.* Consolidate information and ensure quality and consistency of data as well as explaining key variances. Manage the preparation of the Central Division quarterly forecast; performed same process as with the annual budget. Assist in performance management process, this entails monitoring and reporting of monthly actual results as compared to budget, forecast, and previous year; explained key variances in presentation format. Serve as the primary support resource for the division with respect to the budget/reforecast application (SRC). Provides ad hoc analytical support to all groups Senior Vice Presidents, COO and CFO. Prepare financial scorecard variance comments for steering committee and quarterly review meetings. Review the accuracy and completion of pro forma, return on investments (ROI), and memorandum of awareness (MOA) for new locations, existing location renewals, capital investments and acquisitions. Assists with evaluation, reporting and control of Capital Expenditure projects Coordinate and input the selection of locations for the quarterly Control Self Assessment program (Audit) within the Division. Assist in the preparation of the annual information package for the Board of Directors. Supervise and review the work of nine divisional Accountants and Financial Analysts. Report to CFO (Chief Financial Officer). Education BBA : Corporate Finance ,
The University of Toledo - City ,
State GPA: National Deans' List Corporate Finance National Deans' List BS : Accounting ,
The University of Paris Dauphine - City GPA: Graduated with honors Accounting Graduated with honors Accomplishments Career Summary Accomplished Professional with P&L responsibility in domestic and international Fortune 500 companies. Extensive experience and strength in financial management, financial reporting, internal auditing, management reporting, manufacturing, mergers and acquisitions, organizational development, quality assurance, system development, and implementation. Record of re-aligning organizations to achieve better economics of scale, including management of turnarounds and shutdowns. Skilled in creating strategic plans and in leading high performance teams to exceed pre-set goals. Proven instincts to identify and solve unique business issues. Key Accomplishments Oversaw the general finance functions and supported the execution of a division's financial and strategic plans; the division generated more than 2 Billion dollars in revenue. Uncovered and proved embezzlement by a former Regional Accounting Manager, company recovered 300K. Redesigned Chart of Accounts and financial statements by preserving comparability to more adequately reflect the company's financial picture. Successfully managed international invoicing and leasing of equipments. Skills Accounting, accruals, accrual, acquisitions, streamline, ADP payroll, Ad, AS/400, balance sheet, Banking, billing, budgets, Budget, business case, Business Development, business processes, CITRIX, closing, consulting, Corporate Finance, clients, Databases, documentation, drivers, due diligence, Essbase, Executive Management, senior management, Fast, Finance, Financial, financial analysis, financial analysis and reporting, financial reporting, forecasting, general ledger, GREAT PLAINS, Hyperion, Information Technology, investments, JD EDWARDS, managing, mark, market, Marketing, meetings, Access, Microsoft Access, MS Access, Microsoft Excel, MS Excel, MS Office Suite, PowerPoint, modeling, performance management, policies, pricing, processes, quality, record keeping, reporting, Research, SAP, SQL, statistics | BANKING |
619 | CONSULTANT Executive Profile Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Skills Multiple Facility Management and Oversight ASC Administrator Mentoring, Training and Development Revenue Cycle Management Vendor Negotiations Budget Creation and Analysis Diverse Market and Industry Knowledge Process improvement, QAPI Program Support Accreditation Preparation Payer Contracting Negotiations Core Accomplishments Created employee education module for "Customer Service in the ASC Environment" 30 Minute Power Point Presentation for all ASC employee to understand the complexities of the "Customers" that are involved in the running of an ASC. Well received by the staff and recommended to be adopted enterprise wide. Board of Managers noted a distinct change in employee's demeanor after training module. Mentored multiple new and prospective Administrators Trained prospective Administrator's in different aspects of ASC Operations. Referred to various organizations and reference materials. Created Revenue Cycle in ASC program to increase collections Identified the key "Roles" required in a successful revenue cycle strategy Trained all staff members in proper practices in the Business Office Created Metrics and Goals for staff members to achieve Successfully collected 100% of goal, sixteen consecutive quarters. Professional Experience Consultant , 01/1998 to Current Company Name － City , State Owner of healthcare practice management, consulting and recruiting business. Helped clients establish new practices. Set up billing systems, charting systems, Human Resource manuals and OSHA manuals. Set up mini OR, for IVF egg retrievals to be performed. Provided management to physician offices, provided consultation services to practices regarding, accounts receivable analysis, accounts payable, physician billing, coding, scheduling, billing software, recruitment, computer hardware, and other important aspects to running medical practice. Director of Surgical Services / ASC Administrator , 06/2009 to 11/2012 Company Name － City , State Marketed facility to prospective surgeons, increasing case volumes 40%. Reduced expenses including salaries, wages and benefits by 25%. Worked to increase staff morale by interacting with and participating in all departments. Participated in investor relations by contacting all on a regular basis. Created new customer service initiative to be utilized in all departments. Mentored Materials Manager in areas of business as he prepared for his BA in Business. Set up new accounting system from scratch after transition from Management Company. Prepared all financial reports for the center. Participated in all Board meetings, developed agendas and reports for Board Review and approval. Worked with new Information Technology Support person to implement new IT policies and procedures after separation from Management Company. Negotiated agreements with vendors for capital equipment expenditures and supplies. Maintained great relationships with Vendor's in the field as well as in the credit department. Mentored other ASC Administrators. Negotiated on behalf of the Surgery Center one-time letters of agreement in order to perform surgeries on patients that center was not yet contracted with. Imaging Center Administrator , 08/2006 to 03/2008 Company Name － City , State Negotiated contracts with health plans, subcontracted providers, and Independent Physician Associations (IPA's) to help increase revenues. Accounting duties including preparing financial statements on a monthly basis reducing costs of CPA. Implemented new programs to provide incentives to staff based on scan volumes, which resulted in a 25% increase in scans.. Profit & Loss responsibility; reduced expenses by 25% year over year by renegotiating vendor agreements Helped physician partner's buy-out general partner by providing insight from previous mergers & acquisitions experience Received ACR accreditation in MRI, CT and Ultrasound departments. Regional Director , 01/2006 to 08/2006 Company Name － City , State Managed seven exceptionally busy Ophthalmology, Optometry and Optical clinics, staff, employed physicians, technicians and office staff. Negotiated contracts with subcontracted providers, Independent Physician Associations and health plans. Increasing revenues and reduce expenses. Developed new aspects of practice in the self-pay and cosmetic areas, which increased profits to the practice. Developed policies and procedures to be utilized throughout all seven clinics Established new customer service guidelines for use in the front and back office, reducing the number of patient and referring provider complaints and issues. Interim Administrator, OR Manager, and Materials manager/ Business Office Manager , 07/2000 to 10/2004 Company Name － City , State Interim Administrator for two, six month engagements, managing entire ambulatory surgery center, staff and worked with corporate in managing P&L and Balance sheet matters. Acted as Operating Room manager and Materials Manager for six months, during search for new Nurse Manager, made sure that all resources were allocated for each operating room during surgeries based on schedules. Managed clinical operations, staff, operating rooms, schedules and all supply ordering. Converted company from a Limited Partnership with HealthSouth to a Limited Liability Corporation, completely owned by physicians.Including, benefit transition, accounts receivable, accounts payable, etc., without increasing expense to members. JCAHO accreditation with zero issues. Education General Education Connecticut College － City , State 3.2 GPA Bachelor of Arts : Business Administration Charter Oak State College 3.4 GPA Master of Arts : Healthcare Administration Western Connecticut State University 3.2 GPA Affiliations ASC Association, CASA, NAPW, MGMA and RBMA Awarded National Association of Professional Women's VIP Woman of the Year in Healthcare 2013. Interests Certified Open Water Scuba Diver Additional Information US Navy- Ombudsman for USS Dace SSN607 (Official Navy Appointment), Nominated by Atlantic Fleet Admiral to be Ombudsman for Atlantic Submarine Fleet. Navy League- Assisted Navy families when in financial difficulties to obtain financial assistance from multiple available agencies. Consultant, Thrift Shop Manager American Red Cross- Trained to be a first responder. | CONSULTANT |
620 | ACCOUNTANT Professional Summary Current Accountant with the City of Alexandria with over 15 years experience in the accounting industry. Knowledge in governmental accounting procedures, financial statement preparation, general ledger activity, budget preparation & analysis, bank reconciliations, accounts payables & receivables, payroll, fixed assets, tax preparation & audit procedures. Skills 15+ years of experience in Accounting & Bookkeeping Services Financial statements, Bank reconciliations and General Ledger expertise Flexible team player Responsible, Concise & Detail Oriented Microsoft Word, Excel, Access, PowerPoint, & Outlook expertise Banner Finance, Xtender, Asset Keeper Pro & QuickBooks Software proficiency Work History Accountant Aug 2013 - Current Company Name City , State Help prepare Financial Statements and Bank Reconciliations. Responsible for Accounts Payable & Fixed Assets for the City of Alexandria. Perform accounts payable functions for governmental expenses. Manage vendor accounts and prepare 1099s for contract labor. Prepare, Record Journal Entries, & Reconcile Asset accounts, including surplus, depreciation expense, and the purchase, & addition of new assets. Organize new asset tagging & yearly department assets counts. Organize and carry out efficient month-end, quarterly and year-end processes. Record journal entries and perform accounting on accrual basis for year end procedures. Work closely with GOHSEP to gain reimbursement of expenses from Hurricanes Katrina, Rita, Gustav & Isaac. Maintain integrity of general ledger, including chart of accounts. Accountant Aug 2009 - Feb 2013 Company Name City , State Preparation and Analysis of Hospital Financial Statements. Investigate and resolve discrepancies in financial statements while under tight deadlines. Compile general ledger entries on short time schedule with nearly 100% accuracy. Analyze monthly balance sheet accounts & record journal entries for corporate reporting. Accountant Jan 2006 - Apr 2008 Company Name City , State Prepare & File tax returns for individual, partnership, corporate, and tax exempt clients. Prepare LLC & Corporate monthly payroll & Quarterly Reports. Generate financial statements and facilitate account closing procedures each month. Accountant Jan 2003 - Aug 2004 Company Name City , State Prepare individual, partnership, corporate & fiduciary tax returns. Audit governmental, for-profit and not for profit entities. Uphold strict confidentiality protocols with all client details and tax return information. Education Bachelor : Accounting 2002 Northwestern State University of Louisiana City , State Graduated Magna Cum Laude Phi Kappa Phi Honor Society CPAExcel Scholar Dean's List for the entirety of College. George H Rothschild Scholar Alpha Lambda Delta Honor Society Skills Advanced bookkeeping skills Accounting and bookkeeping Financial statement analysis Tax return filing GAAP understanding Bank reconciliations and balancing Flexible team player Microsoft Word, Excel, Access, PowerPoint, & Outlook Asset Keeper Pro Software QuickBooks Software Fixed Asset Solutions Software Creative Solutions Bookkeeping Software HOST Software Document Manager Software ProSystem, UltraTax, and Lacerte Tax Preparation Software Work History Accountant Aug 2013 - Current Company Name City , State Help prepare Financial Statements and Bank Reconciliations. Perform accounts payable functions for governmental expenses. Manage financial departments with responsibility for Accounts Payable and Fixed Assets. Manage vendor accounts and prepare 1099s for contract labor. Reconcile Asset accounts and review all materials, including surplus, depreciation expense, and purchase and recording of new assets. Organize and carried out efficient month-end, quarterly and year-end processes. Provide journal entries and perform accounting on accrual basis for year end procedures. Prepare documents and reports using advanced software proficiencies. Generate and submit invoices based upon established financial schedules. Maintain integrity of general ledger, including chart of accounts. Partner with auditors to prepare yearly audits and ensure compliance with governmental tax guidelines. Review & improve accounting systems and processes to meet business needs and maximize effectiveness of operations. Review accounting structures and procedures on regular basis to identify areas in need of improvement. Accountant Aug 2009 - Feb 2013 Company Name City , State Preparation and Analysis of Hospital Financial Statements. Responsible for Budget and Forecasts on Quarterly Basis. Investigate and resolve discrepancies in financial statements while under tight deadlines. Compiled general ledger entries on short schedule with nearly 100% accuracy. Analyzed monthly balance sheet accounts for corporate reporting. Accountant Jan 2006 - Apr 2008 Company Name City , State Prepared & Filed tax returns for individual, partnership, corporate, and tax exempt clients. Responsible for Budget and Forecasts on Quarterly Basis. Prepared & Managed LLC & Corporate monthly payroll & Quarterly Reports. Utilized accounting software to issue tax returns and prepare consolidated reports. Generated financial statements and facilitated account closing procedures each month. Accountant Jan 2003 - Aug 2004 Company Name City , State Prepared individual, partnership, corporate & fiduciary tax returns. Audited governmental, for-profit and not for profit entities. Utilized accounting software to issue tax returns and prepare consolidated reports. Upheld strict confidentiality protocols with all client details and tax return information. | ACCOUNTANT |
621 | RN STAFF NURSE Professional Experience RN Staff Nurse August 2008 to April 2014 Company Name － City , State Participate in multidisciplinary plan of care. Follow Best Practice Protocols, Evidence based practice as well as patient-centered and team-based care. Identify barriers to successful treatment and share with team. Monitor,measure and report/document progress of interventions and outcomes. Timely and effective communication of newly implemented changes to unit based methods of practice. Accomplishments Management of Aggressive Behavior (MOAB) in house Certified Instructor, Patient Experience Champion, Shared Governance Chair of Policy & Procedure Committee, Oncology Certification, Implementation of unit Bedside Report and hourly rounding. Skills Used Therapeutic touch/communication, teach back communication,assessments, IV care, telemetry care, wound care including wound vacs, dressing changes. Age-based plan of care. Excellent organizational skills. Collaborative working relationship with unit team members as well as physicians, technicians, pharmacy, housekeeping and other ancillary team members. RN- Resident Care Manager July 2007 to July 2008 Company Name － City , State Responsibilities Care Management of adult and senior patient population. Knowledge of care levels including SNF, ECF, ICF, ALF, rehab and hospice. Attending and participating in care conferences. Development and distribution of expected outcomes to interdisciplinary team. Assignment and direction of care provided by licensed staff across 24 hour schedule. Reconciliation of monthly MAR's. Disposal of out-dated/discontinued medications. Development and monitoring of appropriate care plans, Accomplishments Created, communicated and modeled a unit Mission Statement. Developed effective teamwork model for licensed staff and caregivers. Skills Used Effective oral and written communication and organizational skills. Ability to determine and direct appropriate care. Ability to navigate electronic medical records and effectively utilize basic computer programs. Provide compassionate and effective communication to family members in times of crisis. RN Charge Nurse July 2000 to June 2007 Company Name － City , State Assessment of acuity, asignment of staff, Review of charts, obtaining and signing off orders. Guidance/monitoring and assistance to team members to balance work load throughout shift. Attend and participate in staff meetings and hospital wide agendas. In the Geriatric Assessment Center (GAC), I performed total body assessments including hearing, vision, labs and Accomplishments Geriatric Resource Nurse (GRN) certification 2003-2008. Hospital based NICHE member. Pain Management Resource team member. Participant in Evidence Based Practice implementation. Geriatric Assessment Center on call RN. Note: During my tenure at Providence Milwaukie, I worked in the ECF/ICF/SNF unit, the Med/Surg unit, Womens Health/Mother-Baby unit, the Geriatric Assessment Center and the Emergency Dept. I was a charge nurse in all except the GAC and ED. Skills Used Open and effective communication. Excellent organizational skills. Telemetry, IV, wound care, physical, mental and emotional assessment. Appropriate and effective care plans. Medication reconciliation and monitoring for therapeutic effectiveness. Administrative Assistant April 1990 to April 1996 Company Name － City , State Maintaining informational material and application packets availability. Assisting applicants accurately complete and provide information required form application completion. Compile information for reports. Setting up and maintaining supervised bank accounts monthly. Reconcileing local office concentrated banking system. Servicing delinquent accounts, Prepares tax vouchers as applicable. Weekly back up of computer files and secure storage of files. Education and Training BSN : Nursing , 1 2007 Washington State University － City , State Nursing ADN : Nursing , 1 2000 Clark College － City , State Nursing AA : General Studies , 1 1987 Clark College － City , State General Studies Medical Admin. Assistant in Front/back office Med. Ass't. 1 1982 Western Business College － City , State Personal Information I also worked this role in a temporary position during the 1996-1997 fiscal year
while I worked on my nursing prerequisites. Skills balance, banking, basic, charts, oral, Basic computer skills, conferences, direction, Instructor, meetings, office, organizational skills, progress, Protocols, tax, teamwork, Telemetry, vision, written communication Additional Information Note: I also worked this role in a temporary position during the 1996-1997 fiscal year
while I worked on my nursing prerequisites. Facebook LinkedIn Twitter Your resume is visible to anyone. Your contact details are hidden but employers can contact you via Indeed. Public Your resume is visible to anyone. Your phone number and email address are only provided to employers you apply to. Your street address is visible only to you. Private Your resume is not visible. Employers cannot find you. Delete your resume About your privacy Your phone number and email address are only provided to employers you apply to. Your street address is only visible to you. 2014 Indeed | AGRICULTURE |
622 | HEAD CHEF Summary Chef Energetic culinary professional with a blend of creativity, passion for food and
exceptional cooking skills. Works well as a dynamic leader in high-pressure settings.
Expert in managing kitchen staff and preparing foods at reduced cost without
compromising quality and taste.
Beautiful presentation of food
Institutional and batch cooking
Strong attention to safe food handling
procedures
Extensive catering background. Highlights Strong butchery skills Contemporary sauce work High volume production capability Focus on portion and cost control Well-tuned palette Inventory management familiarity ServSafe certified Experience 04/2016 to Current Head Chef Company Name － City , State Identify opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Regularly develop new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Consistently produce exceptional menu items that regularly garnered diners' praise. Ensure smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Follow proper food handling methods and maintained correct temperature of all food products. 05/2006 to 01/2016 Executive Chef/Director Company Name － City , State Working chef in charge of food costing and liquor. In charge of all food and beverage ordering and inventory controls. planning for 110 person restaurant plus on-site pavilion hosting banquets and
weddings for up to 275 guests - plated, or 325 guests - buffet. Also provide service for gazebo snack bar and directly in charge of training all
kitchen staff and front of the house staff on site. Frequently coordinate multiple parties in various locations of the premises at
overlapping times. Working closely with ownership on lowering cost and increasing profit. Training for front of the house waitstaff and bar on up selling. Responsible for 35 weddings and 60 other on site food related events a year. Developed menus, pricing and special food offerings to increase revenue and
customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen
equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training,
recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service
levels. Achieved and exceeded performance, budget and team goals. 03/2004 to 10/2005 Sous Chef Company Name － City , State Working chef in charge of labor and food cost projections, menu design, training,
promotional ideas, recipe design, ordering, quality control and portion control for
120 person restaurant. Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen
equipment and utensils, sanitation and safety issues. Positively engaged with customers, offering menu information, providing
suggestions and showing genuine appreciation for their business. 02/2003 to 12/2003 Kitchen Manager Company Name － City , State In charge of labor and sales projections, food costing, administration, inventory and
ordering. Active line cook and prep cook when necessary. Helped manage quality control and actively participates in corporate wide meetings
to enhance the productivity of the restaurant. Enhanced and maintained the central standardized recipe and ingredient repository,
including nutritional and cost information. Inspected kitchens to observe food preparation quality and service, food appearance
and cleanliness of production and service areas. Ensured all staff understood expectations and parameters of kitchen goals and daily
kitchen work. 02/2002 to 02/2003 Executive Chef Company Name － City , State In charge of labor and sales projections, food costing, administration, scheduling,
inventory and ordering. Took on line responsibilities (working chef) when necessary and managed quality
control. Included planningand execution of special events and banquets up to 500 people
in-house. Ensured all staff understood expectations and parameters of kitchen goals and daily
kitchen work. Instructed new staff in proper food preparation, food storage, use of kitchen
equipment and utensils, sanitation and safety issues. Education March, 2002 Associate of Arts : Culinary Florida Culinary Institute － City , State Culinary Arts with honors. Culinary Arts Certificate Skills Arts, budget, cost control, costing, customer satisfaction, special events, inventory, meetings, pricing, profit, quality, quality
control, quality control, recruitment, safety, selling, sales, scheduling | CHEF |
623 | FINANCE CONTROLLER Summary Hands on Controller with over 12 years of experience in financial accounting and management, acknowledged for sound decision-making abilities, analytical skills, business acuity and problem solving skills. Strategic, methodical and reliable, enjoy the challenge of resolving long term issues, and influencing positive bottom line outcomes. Enjoy opportunities to think outside the box deriving new solutions to old problems through strategic information gathering, data collection and comprehensive scrutiny. Persuasive and concise communicator; experienced in dealing with all levels of management and coaching subordinates for greater productivity and success. Highlights Financial statement analysis Account reconciliation expert Budget forecasting expertise Complex problem solving Effective time management Excellent managerial techniques Strong organizational skills Flexible team player Accomplishments Successfully led globalization of accounting operations resulting in streamlined processes and reduction in month end close cycle. Designed process and led implementation team of automated invoice and credit memo approval workflow tool. Implemented monthly operational financial review process resulting in more effective P&L management. Responsible for preparing division balance sheet and delivered monthly Executive Balance Sheet review to Division CFO and business stakeholders. Experience Finance Controller July 2014 to Current Company Name - City , State Manage large scale revenue cycle contracts in day to day operational finance & accounting activities including budgeting/forecasting, revenue recognition and financial reporting. Reviewed and refined operational accounting procedures. Investigated and resolved capex vs opex discrepancies resulting in a $500k opex adjustment. Developed processes for review and approval of company capital investments. Division Controller November 2008 to July 2014 Company Name - City , State Managed accounting operations for a $700M IT Services Division, including monthly close, revenue recognition, billing and BS reconciliation Perform and direct periodic financial analysis, reporting & forecasting Provide financial decision support to region and account leaders; produce monthly report decks, review and analyze financial variances and provide accounting guidance Streamlined monthly close process to automate revenue recognition and reduce manual entries Developed a new process for mapping pricing models on newly signed contracts to provide project level financial proformas Supported Oracle system integration, developing post go live training for Global Teams & conversion GL reconciliation. Developed balance sheet reconciliation and review process to ensure GAAP compliance and cleaner P&L's. Corporate Controller February 2002 to May 2008 Company Name - City , State Managed all aspects of accounting operations and financial reporting for a $45 million hardwood flooring wholesale distribution company with locations in the U.S., Malaysia and Europe, Developed the accounting and financial infrastructure post-acquisition including the selection/implementation of an ERP system, recruiting staff and establishing accounting policies and procedures. Automated the foreign consolidation process reducing the monthly close from 15 days to 9. Improved cash flow decreasing DSO from 96 days to 42 days by securing Letters of Credit for all import customer sales and implementing an EDI billing system with "Big Box" accounts. Developed key metric reporting and profitability analysis and presented findings to the executive committee to provide guidance on strategic business decisions. Studied and collected information to determine standard and actual costs of engineered flooring manufacturing including raw material purchases, inventory, and labor. Evaluated actual manufacturing costs and prepared periodic reports comparing standard costs to actual production costs. Proven experience delivering clean audits by implementing strong processes and policies leading to the completion of five clean annual financial audits. Senior Accounting Consultant August 2001 to January 2002 Company Name - City , State Post acquisition integration of vendors and purchasing processes. Prepared service line profitability analysis and analyzed variable costs and vendor performance and identified "critical to quality" points (CTQ's) Developed processes for transitioning data from legacy system to Oracle to ensure timely reporting to Corporate. Reviewed accounting policies and ensured compliance and integration with established GAAP. Streamlined procurement process through the re-distribution of workflow processes, automating purchase orders and reducing headcount. Selected to serve on the international integration team, travelling to Switzerland in support of acquisition integration of sister company, tasked with FAS 52 analysis, foreign consolidation process and tax reporting requirements. Sales tax compliance analysis - software selection and implementation. Senior Business Analyst October 2000 to August 2001 Company Name - City , State Planned and directed the analysis of Industry "Best Practices" to improve financial operations Evaluated and maintained GAAP compliance for reporting Responsible for preparing department budget and P&L Analyzed company's inventory assets resulting in a $14 M obsolescence reduction plan proposal Responsible for overseeing AP, Purchasing and Inventory functions and supervising month end close process ensuring accuracy of data and reporting deadlines were met. Oversaw the automated subledger reconciliation and accrual entries for over 5000 journal entry lines. Designed and maintained Oracle financial reports in support of inventory analysis. Developed accounting and operations processes for Oracle supply chain implementation, analyzing current processes and proposing efficiency improvements. Ad hoc analysis and reporting for division controllers. Finance Director Education and Client Support Services October 1996 to August 2000 Company Name - City , State Directed the development of financial software training programs, delivered content and mentored consulting staff, reporting directly to the CFO. Served as integration expert for Platinum SQL (EPICOR) accounting system, providing critical system support to clients and service partners. Developed content for job-costing software training manuals, customized for OEM integrations to PeopleSoft, SAGE, SAP and Platinum SQL. Managed and developed OEM partner relationships Design and development team member of GAAP compliant OEM software integrations and custom solutions including Platinum, Oracle, PeopleSoft and SAP Consistently met and maintained revenue goals of $500,000 annually. Senior Financial Analyst Company Name - City , State Analyzed accounting processes, resolved system processing issues System consolidations and budgeting process Managed project deliverables, including development of project plans, budgets and staffing for ERP financial systems imp lementations across varied industries. Designed and implemented customized daily processing procedures for AR, GL, AP and Inventory functions. Developed reconciliation methods for reconciling receivables and payables. Researched ISO compliance issues Financial Analyst (Platinum Software) Performed gap/fit analysis and developed custom business accounting solutions Supported clients with day to day accounting processes including GL, Payables and receivables account reconciliations Financial statement preparation, sales forecasting and SEC reporting Installed client server ERP systems and configured financial software modules (GL, AP, AR, PO and INV). Education MBA : Accounting , May 1994 Hawaii Pacific University - City , State , USA Accounting Bachelor of Science : Business Administration , May 1993 Hawaii Pacific University - City , State GPA: Cum Laude Skills ERP Implemenations Peoplesoft, NVision, Oracle 11i, Essbase tools, Epicor Assurenet & Blackline
Intercompany Accounting Balance Sheet Consolidations Purchase Accounting | FINANCE |
624 | ASSOCIATE CONSULTANT Professional Summary 7+ years of experience in Analysis, Design, Coding, Testing, Database Administrator & Production Support of application software in Mainframe platform. Having working Domain experience in the areas of Banking, Financial, Warehouse, Legacy System. Extensive hands on experience on IBM Mainframe Application programming using COBOL II, CICS, JCL, DB2, VSAM, UNIX. Using BRIO for generation of Usage Reports. Extensively used debugging tools such as XPEDITOR, IBM DEBUGER. Hands on experience on DB2 tools such as QMF, SPUFI, FILE-AID, DB2 Admin, DB2 command editor. Expertise in using configuration management tools ENDEVOR, SCLM. Good exposure on Analysis and Designing of Documents like Software requirement Specifications (SRS) and specification design documents (HLD and LLD). Expertise in using scheduling tool OPC. Excellent in Problem Troubleshooting, Problem resolution and root cause analysis. Excellent knowledge of both Batch and Online Systems running on Mainframes. CERTIFICATIONS: IBMCertified z/OS Database AdmiN,DB2 Application Developer and DB2 UDB V8 family Fundamentals Certifications. Key Skills OS : MVS, OS/390, Z/OS, Windows, UNIX. Databases : DB2,VASM ORACLE, SQL. Tools/Utilities : TSO/ISPF, RACF, OPC, QMF, FILE-AID, SPUFI, XPEDITOR, ENDEVOR, ABEND-AID, SDF, DCLGEN, SUPER-C,IBM SORT, ICETOOL, BMS, Quality Center (8.2), Clear Quest, Fault Analyzer, SDSF, FTP,IBM UTILITIES, JCL UTILITIES. DB2 ADMIN PANEL,SONAR,RDZ,MQ Shooter Languages : COBOL, JCL, CICS, VSAM, SQL, HTML, XML, JavaScript, REXX and Java PC Applications : MS-Word, Excel, MS-Office, MS Access. OLTP : CICS. Experience Associate Consultant October 2010 to July 2014 Company Name － City , State HSBC CORE BANKING October 2010 to July 2014 Company Name － City HSBC Database : DB2 9.0 Team Size : 10 Role : Developer -> Team Member -> Team Lead Env : Mainframe Z/OS Technology : IBM-MVS, DB2, SPUFI, Scheduler, REXX, JCL/PROC, VS COBOL-II, COBOL, CICS, ENDEVOR, EXPEDITOR, R2DS, MQ Roles / Responsibilities: Managed Team of more than 7 members Proactively taking up the responsibilities as and when demanded Done Resource Management activities: Resource Onboarding, Fun Fridays, News-Letter, team outings, Daily status reporting, Leave management, timesheet management without any schedule slippage Mentored the new team members and solve their technical issues and prepared documentation for commonly occurring technical issues. Worked in different modules / streams as below during the project tenure: Product and parameters Account maintenance Cheque management Account value Taxation Advice, statements and reporting Exception handling Bulk inputs Fees & Interests OAM Gained in-depth core banking knowledge like important control record setup, complete transaction flow on an account and application of fees and interest on an account. Providing design proposals and Development of new programs to handle various functions of banking activities both online and batch. Creating the CICS MAP from scratch and developing the Presentation layer and service programs As a coordinator for various releases, taken responsibility of daily status reporting and follow ups as and when required, resolved proactively functional/technical hurdles that can impact the deliverables, which resulted in timely and flawless delivery for all the releases Creating High level design document and providing best architectural solution possible Providing of Techinical Specifications based on business requirment. Proving the solutions for performance tunning and working on testing part, STUB creation and other activity for tunning Creating UTP for the service and online programs Tracking and reporting all the defects in SIT and sent out status reports as and when required Working in POC project for E2E process of reengineering activity Resolving production issues, Abends & tickets, working on code changes, scheduling change, bug fixing, completing adhoc & business requests were our priority work. Gain ability to work under high pressure and to complete deliverables on time with high quality Working in a team, which had team members of similiar experience as of me and proving myself among them would also be the one of the important achivement Active player in project / allocating tasks within team and timely delivered the tasks to clients Involved in various Reviews of project deliverables - Document Reviews, Code Reviews, peer reviews Handle the responsibility of arranging the knowledge improving sessions for team which includes domain knowledge, technical sessions and walkthrough of projects so that all the team member have the knowledge of all the projects and all are in same platform Emphasis on preparing document in every phase of project like testing reports, learning's during project, technical issues faced in project and how it was solved as if someone else faces it they can directly refer to document and solve in less time. Creation of STUB program / Batch modules for manipulation of 20 million records Working on Performance Testing and Tuning for different Batch programs. Active participation in Impact Analysis, Coding and Unit Testing, AIT / SIT phases. Involved in various Reviews of project deliverables - Document Reviews, Code Reviews, peer reviews Involved in Retrofit activity and Reviews. Working in SIT defect resolution team. SYSTEM ENGINEER March 2007 to October 2010 Company Name － City , State Education MBA : Finance , 2011 Symbiosis University － City , State , INDIA BE Computer - Pune University 2005 Accomplishments OHCB project is development of a new platform for processing the banking business of HSBC in mainframes Currently this project is in its SIT phase for Term Deposit and initial design for Lending. As a part of one HSBC initiative HSBC is Developing new product named OHCB on Mainframes platform which will have all the existing functionality of it's existing core banking product HUB which is on AS400. In conjuction with the current functionality of HUB, HSBC has decided to include additional functionality in the OHCB to meet One HSBC solution. Currently 53 countries uses HUB as their primary banking system. OHCB architecture is totally service based so that it remains very loosely coupled and can interact with other OH (One HSBC) financial product like OH payment, OH forex, OH cards , OHCDM etc easily. This is the flagship project for HSBC and OHCB will be deployed in all the 85+ countries where HSBC is currently in business by year 2020. 2. IBM INDIA PVT LTD, Pune (System Engineer: Mar 2007 - Oct 2010) PROJECT: MIW (MARKETPLACE INFORMATION WAREHOUSE) Developer / DBA Apr 2009 - Oct 2010 Client : IBM, USA Tools : SCLM, RMDS, DB2 Admin Panel, Spufi, QMF, Brio. Platform : Z/OS. Languages : PL1, JCL, VSAM, DB2. Database : DB2 8.0 / 9.0 Team Size : 7 Roles / Responsibilities: DBA Activities (Solving user queries, Loading / Unloading data, Authorization, Execution of Utilities) Change request estimation / updating and scheduling, project metrics management using RPM tool Active participation in Application design. Responsible for Change Request Management, Code development / delivery Creation of BRIO Reports Unit testing and documenting unit test results. Review of program specifications, unit test specifications and unit test results Production Support (L3) / Resolution of abends Description: Marketplace Information Warehouse (MIW) is a part of IW suite of applications. MIW houses multiple sources of data and makes this data easy to use by cleaning, processing, linking, and further defining the data for faster delivery of information that is critical to the business needs of sales and marketing professionals. Data is both licensed from external sources and compiled by IBM internally. MIW receives External data from its Vendors. MIW refines and process raw information received from different vendors into useful information, which is loaded to DB2 tables. IBM sales and marketing team access this data using different online interfaces. The information that MIW receives and process differ for different vendors. PROJECT: LDW ESW Developer Apr 2007 - Mar 2009 Client : IBM, Germany Platform : Z/OS. Tools : Spufi, QMF, Brio, DB2, TSO/ISPF Team Size : 2 Roles / Responsibilities: Responsible Application design. Production Support. Creating Report on BRIO depending on Requirements. Scheduling the jobs in OPC. DBA Activities. Participate in project meeting. Description: EBI (Enterprise Business Information) Operation includes three batches, one for each GEO (EMEA, NA and AP) running overnight. The batches feed daily IDOCs from CBS located on SAP environment to S&D IW located on MVS/DB2 environment through FODS (Fulfillment Operational Data Store). The LDW ESW is physically located on an MVS/DB2 environment in UK/Portsmouth - UK MVS TSOBA. There will be no direct access to the LDW ESW system on TSOBA for the common users (key users and LCM have direct access). Edge-On-Demand is used as a front-end tool with BRIO as the query tool behind. It's a WEB based solution, which supports different formats (BRIO, HTML, and L123). PROJECT: LDS (LEGACY DATA SYSTEMS) Developer Oct 2007 - Mar 2009 Client : IBM, Germany Platform : Z/OS. Tools : Spufi, QMF, Brio, DB2, TSO/ISPF Team Size : 2 Roles / Responsibilities: Responsible Application design. Production Support. Creating Report on BRIO depending on Requirements. Scheduling the jobs in OPC. DBA Activities. Participate in project meeting. Description: The Legacy Data Store (LDS) as a logical part of the EDW consists of 12 tables. It is a system which receives data from the Legacy Warehouse systems and stores it in the S&D Information Warehouse. The whole transmission system consists of two parts: 1) The sending part on Legacy Warehouse Country side 2) The receiving part on S&D IW side For each sending system exists in the S&D IW one dedicated receiving System. The sending and the receiving systems are developed as OPC job net running under MVS. Each job net consists of several jobs, which usually executes one program, but there are also jobs executing more than one. A program is a MVS/DB2 Utility or a PL/I Program. Because up to 12 tables are fed, there are also 12 interfaces, each responsible for one target table. Dependent from the target table, every interface has a specific layout and record format. The two subsystems communicate with the help of a trigger file. This file indicates that a sending action has successfully completed and the data can be accessed on the receiving side. If no trigger file is received on the target side, no processing take place. Skills analytical skills, banking, CICS, COBOL-II, COBOL, client, clients, Database, delivery, documentation, ENDEVOR, English, File-Aid, functional, Hindi, IBM, DB2, DB2 8.0, DB2 9.0, IBM-MVS, ISPF, JCL, Languages, team building, Team Lead, Mainframe, MS-Access, Windows, News-Letter, OS, Developer, PL1, Coding, proposals, QMF, quality, Quest, reengineering, reporting, REXX, scheduling, SPUFI, SQL, TSO, UDB, VSAM Additional Information PERSONAL DETAILS
Date of Birth : 20-08-1983 Sex : Female
Marital Status : Married Hobbies, Interest : Watching movies, Listening music
Swapanali Dhend | BANKING |
625 | GARDEN ASSOCIATE Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highlights Exceptional customer service Bilingual in [Spanish] Sales expertise Reliable Strong work ethic Team player Excellent communication skills Flexible Accomplishments Best Cashier in District award 3 Homer awards received for good customer skills/going above and beyond on basic job expectations. Experience 02/2010 to 09/2013 Garden Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing displays for the entire store. Built customer confidence by actively listening to their concerns and giving appropriate feedback. stocked shelves and carried merchandise out on the floor for customers. 06/2009 to 12/2010 Construction Worker Company Name － City , State Cleaned all construction areas to avoid hazards. Removed old roofing materials. Performed heavy labor such as ditch digging, paving and hauling. Continually cleaned work areas and equipment. 06/2006 to 06/2008 Cashier Company Name － City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Received orders, processed payments and responded to guest concerns. Recorded customer orders and repeated them back in a clear manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Community Service Volunteer, Samaritan Community Center-2012 Education 2010 GED Bentonville High School － City , State Skills Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, Internet research | CONSTRUCTION |
626 | SALES EXECUTIVE Summary SALES EXECUTIVE Results driven, customer centered sales executive with 24 plus years of experience in different industries. Proven ability to meet sales quotas and deadlines, successfully capitalizing on growth of customer base while maintaining sales integrity and positive morale. Articulate communicator and trusted associate with the ability to connect to a wide variety of customers and prospects. Highlights Leadership Organization & Planning Sales Presenting Customer Experience Customer Retention Marketing Strategy Discovering Customer Needs Coaching & Mentoring Revenue Generation Knowledge Of Market Employee Relations Forecasting Relationship Building Performance Management Customer Prospecting Excellent Communicator Sales Reporting Networking & Rapport Building Experience Sales Executive 12/2013 to Current Company Name City , State As the main sales person for the company, was in charge of Achieved 7% revenue growth over prior year, generating an 11% increase in profits Analyze current market and consumer trends thru sales data, interpreting the data to vendors, and management in an effort to capitalize on the sales and profit opportunities Full responsibility and management of cost controls, inventory control, budgeting, scheduling and P&L accountability Responsible for recruitment, retention, training, and other HR functions for over 40 employees to ensure quality and standards are executed in conjunction with corporate expectations Daily involvement with inventory accountability system; ensuring accuracy and availability Act as a liaison between numerous vendors to maintain a retail environment that consistently provides our guests with the products they desire and meets sales quotas Execute key marketing and promotional initiatives and strategies to maximize sales and profit margins in alignment with company goals Rated in top 10% of company Customer Service Index scoring of over 550 locations Responsible for maintaining superior operational standards and customer service levels Provide sales leads to our corporate office based on knowledge of key customers, resulting in over 300k additional fuel gallons purchased by these key customers Handle various fuel issues ensuring compliance with EPA standards and inspections. Store Sales Manager 03/2007 to 11/2011 Company Name City , State As the Store Sales Manager I designed and implemented corporate strategy for new business development and contract negotiations for this location. I utilized various systems to record and analyze sales figures to effectively forecast for future planning. Proactively managed all HR processes for 15+ team members ensuring policies were aligned with corporate standards. My strong leadership, and focus led to my promotion from small volume sales store into the largest in the area, the training location for the geographical area, and multi-unit management of two units for a substantial time period. Achieved 20% revenue growth in 2011 generating annuals sales of $7M Generated at minimum 9% revenue growth year over year (2007 to 2011) Executed merchandising direction of the store while analyzing market trends and competitor data to maximize sales Maintained awareness of market trends in the retail industry, monitoring what local competitors were doing and proactively staying ahead of the competition Handled any escalated customer issues brought to me by my team Managed sales floor merchandising presentation and stock levels Solely responsible for several HR functions including; recruitment, on-boarding, performance management and employee development. Sports Marketing Intern 08/2005 to 12/2006 Company Name City , State As an intern with UNCW's sports marketing department I was able to combine my business acumen and love of college sports into a fulfilling experience. I worked with a team of individuals to develop and execute several high profile events that are still in existence today. Assisted in the development of Midnight Madness, the University's largest sporting event Collaborated with other department members to develop and maintain a successful sports loyalty program known as Team Teal Handled promotions and activities at various sporting events Responsible for opening and preparing the Seahawk shop for daily sales and customer satisfaction. Education Bachelor of Science : Communications December 1995 East Carolina University Communications ServSafe Certified 3/19/2018 Skills budgeting, Coaching, contract negotiations, customer satisfaction, Customer Service, direction, Employee Relations, focus, Forecasting, HR, inventory, inventory control, Leadership, analyzing market, Marketing Strategy, market trends, marketing, Market, Mentoring, merchandising, office, Communicator, Networking, new business development, Performance Management, policies, Presenting, processes, profit, promotion, quality, Rapport, recruitment, Relationship Building, retail, Sales, Sales Manager I, Sales Reporting, scheduling, strategy, employee development | SALES |
627 | PATIENT ADVOCATE Career Overview Skilled medical assistant with the sound knowledge of technical support, medical duties and clerical skills. Excellent communication skills along with very solid customer service knowledge. Core Strengths Active listening skills Energetic work attitude Strong organizational skills Healthcare billing proficiency Clinical training Medical Assisting specialist Computerized charting specialist CPR/BLS certified Medical coding capability Talent in obtaining/charting vital signs Patient positioning understanding Qualified in specimen collection/processing Microsoft Office Spreadsheet development Insurance processing Patient charting Health insurance processing Insurance eligibility verification Medical billing High customer service standards Conflict resolution proficiency Proficient with Microsoft Office Suite Microsoft Word, Excel, PowerPoint Detail oriented Planning/coordinating Excellent quantitative skills Accomplishments Honor Roll recipient OSHA Compliance Properly disposed of daily biohazard waste in compliance with federal and local regulations. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Clinical Skills Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration. Work Experience Patient Advocate , 09/2014 Company Name － City , State Screen patients to Determine Eligibility Screen patients in Emergency room, throughout the hospital, and as walk-ins Help patients apply for Medicaid Coverage Send application and supported documents to Medicaid office Follow up with patients and Medicaid office Verify Insurance using Health XNet Certify accounts in Medicaid portal so client could bill Insurance Code account accurately to continue following up Tech , 05/2014 to 08/2014 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Ensured HIPAA compliance. Maintained patient privacy and confidential patient information. Tested patients' blood glucose levels. Obtained vitals for a floor of 10 patients per shift. Support Center Rep , 03/2012 to 12/2013 Company Name － City , State Responsible for Answering Phones Scheduling Patients Sending Tech Calls to Triage Nurse Auditing Charts Verified that information in the computer system was up-to-date and accurate. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Externship Site , 02/2012 to 03/2012 Company Name － City , State PSR I Responsible For Registering Patients Answered phones, Scheduled appointments, greeted patients Responsible for keeping care of the treatment rooms, records of the office and patients, instruments etc. Responsible for the measuring patient vitals such as temperature, pulse rate, weight, height, blood pressure etc. and record their information in record. Maintained the data of the patients and office on the computer and keep the records, billing, transactions, books, etc. Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for patients. Answered phones, schedule appointments, greeted patients, sorted mail, and type the doctor's letters and memos when needed. Credit Education Specialist/Customer Service Rep , 01/2009 to 01/2010 Company Name － City , State Responsible for customer service in the Credit Education division, duties included answering customer inquiries, problem solving and providing detailed information on consumer credit. Informed incoming callers about services for consumer credit. Established great communication skills with customers. Cashier/Shift Manager , 01/2007 to 01/2009 Company Name － City , State Managed Cashiers to ensure order accuracy. Took customer's orders correctly and made sure they received their orders promptly. Managed team to ensure orders were made correctly and in a timely fashion. Responsible for cash drawer balance at the end of each cashiers shift. Educational Background Certificate : Medical Assistant , 2011 PIMA Medical Institute － City , State , US PIMA Medical Institute Medical Assistant Certificate Albuquerque, NM 2010-2011 GPA 3.8 Honor Roll recipient. G.E.D : 2008 Central New Mexico Community College － City , State , US Central New Mexico Community College G.E.D Albuquerque, NM 2008 Certifications EKG CPR Certified CPR Medical Assistant Certificate Medical Assistant Skills Answering, Credit, Customer Inquiries, Customer Service, Problem Solving, Receptionist, Retail Sales, Cash, Cashier, Answering Phones, Auditing, Scheduling, Medical Assistant, Medical Assistant Certificate, Access, Clerical, Coding, Cpr, Cpr Certified, Cpt, Data Entry, Ekg, Excel, Filing, Icd, Icd-9, Medical Coding, Outlook, Phlebotomist, Phlebotomy, Sterile, Sterilization, Word, Billing, Schedule Appointments | ADVOCATE |
628 | TECHNICAL DESIGNER Summary SPECIAL QUALIFICATIONS: Textile Engineering Knitting and Garment Manufacturing Textile Printing and Finishing Yarn and Fabric Dyeing Spinning and Weaving Textile Construction and Embroidery Textile Testing Highlights CAD: Photoshop, Illustrator and Accutrac Technical Packets Garment Construction and Fit Computerized and Manual Pattern Making Garment Embellishment Draping and Sewing Fashion Illustrations Manual and Computerized Merchandise & Line Development Trend & Color Analysis Understanding of Target Customer/Markets Experience Technical Designer 01/2015 to Current Company Name City , State Created 65 complete development and production technical packages including spec sheets in 1 week. Developed a pattern with grade rules for production of sample garments with accuracy. Coordinated 8 different manufacturing tasks that led to over 30,000 unites of production. Supervised the creation of garments, including fitting, detailing and adaptations. Sourced, selected and bought fabrics, trims, fastenings and embellishments. Approved quality for all trims, creates fit comments for production and communicates fit corrections to overseas in timely manner. Notified factories of construction quality issues and provides recommendations on corrections Negotiated with customers and suppliers and oversee production. Provided input to design and sourcing teams regarding cost engineering. Collaborated with designer, a merchandiser, manager and business partner to ensure the desired product is achieved, while retaining production schedule. Saved 60,000 units of production by coming up with an effective solution for a design fault. Assistant Designer/Technical Designer 06/2014 to 12/2014 Company Name City , State Vintage Casual Sportswear, Dresses and Sweaters Created an idea and produce a complete design by hand or using computer-aided design (CAD). Created complete development and production technical packages including spec sheets. Created inspirational presentation materials for trend, color and product assortments. Provided research ideas that reflect the trends, but also, which reflect the integrity and aesthetics of the brand by creating design boards (color, sketches and fabric detail). Managed all deadlines within development/Production calendar. Provided and confirm the gauges and knit downs for full fashion sweaters. Managed Design meetings, photo-shoots and meetings with customers and fabric agents. Seek creative solutions when specing garments/tech pack executions. Assistant Designer/Technical Designer 04/2013 to 04/2014 Company Name City , State Created Tech Packs and Line sheets for import and domestic styles. Managed track of Current Styles through software called Accutrac Applied Illustrator and Photoshop proficiency to create and refine sketches. Updated BOMs catalog samples, and maintain textile and pattern libraries. Supported Design Team with all key aspects of Design process - from creation to adoption. Provided Fit Comments to the factories overseas (China and India). Provided accurate Specs for the garment. Sourced Fabric and Trims. Prepared for Design meetings, which includes preparation for mood boards, color boards, fabric board, design board with all technical drawings and collecting samples. Assistant Designer 07/2010 to 08/2012 Company Name City , State Casual Sportswear, Dresses and Sweaters. Assisted in designing all types of Women's Casual Sportswear, Dresses and Sweaters. Education Masters : Business Administration United States University City , State Business Administration Organizational Behavior, Data & Information Systems Management, and HR Administration. Masters : Fashion Design March 2014 FIDM/Fashion Institute of Design & Merchandising City , State GPA: Cum Laude Fashion Design Cum Laude Pattern Making, Garment Construction, Computer Aided Designing, Technical Drawing, and Draping and Sewing. Bachelors of Engineering : Textile Technology June 2010 RGPV University City , State , India GPA: Magna Cum Laude Textile Technology Magna Cum Laude Knitting and Garment Construction, Fabric Construction (Woven and Knits), Fabric Printing and Finishing, and Textile Testing. Gimatex Industries Pvt. Ltd., Maharashtra, India Spinning, Weaving and Garment Construction Trained in manufacturing the yarn, utilizing that yarn to fabricate fabric, lastly utilizes that fabric to design a garment. Paper on Technical Textiles. This paper presents different type of technical textiles, their manufacturing, finishing, and end uses. Skills photo, Photoshop, CAD, catalog, Color, Designing, Fashion, Drawing, HR, Illustrator, Information Systems, materials, meetings, Organizational, Design process, quality, research, collecting samples, Trend, type | DESIGNER |
629 | INTERNAL AUDIT MANAGER Summary Dedicated auditing professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives. Highlights Information System Audit and Control Association (ISACA) Sarbanes-Oxley Project risk and controls Business process review The Institute of Internal Auditors (IIA) Risk management expertise Strong client engagement Experience Internal Audit Manager 08/2012 to Current Company Name City , State Effectively executed complex post-acquisition audits for Software as a Service (SaaS) acquisitions including planning, developing targeted audit scope and delivering impactful and timely audit reports. Responsible for assessing the audit universe, auditable entities and risk environment for internal clients to align with the annual audit plan. Liaised with senior leadership to help identify upcoming market trends and manage emerging risk. Responsible for planning, delivering and managing internal audit for Consumer Services, Healthcare and Automotive business units (greater than 50% of NA revenue) Partnered with stakeholders to discuss the accuracy and impact of audit findings, identify root cause and collaboratively develop timely remediation action plans. Revamped the legacy internal audit report and scope document template to include qualitative and quantitative content. Manager of Internal Audit 08/2011 to 08/2012 Company Name City , State Led the the business risk assessment with internal clients to develop the North America annual audit plan. Assessed the aged inventory reserve methodology for inventory valued in excess of $55 million resulting in a potential discrepancy in excess of $2 million. Director, Internal Control 10/2006 to 05/2011 Company Name City , State Designed and implemented the Sarbanes-Oxley compliance program company-wide managing 45 control owners and six co-sourced auditors. Prepared and presented status reports for senior management and the Audit Committee at least quarterly. Strengthened governance polices, risk based monitoring controls and training which reduced key controls by 35% and compliance costs by 25%. Re-designed the ITGC compliance program, saving $100,000 annually and enhanced the effectiveness of the control environment, increased process and controls ownership, and accountability. Led the design and implementation of Oracle's Internal Controls Manager (ICM) and reviewed and validated the the Conference Room Pilot (CRP) and User Acceptance Testing (UAT) results and documentation. Responsible for standardizing process narratives, flowcharts and key controls documentation for 26 detailed process narratives and 325 key controls. Director of Corporate Compliance 09/2004 to 10/2006 Company Name City , State Developed and executed the annual Enterprise Risk Management assessment to assure the audit plan was effectively calibrated to the organizations key business processes and aligned with the risks by materiality, exposure and priority. Designed, implemented and managed the Sarbanes-Oxley compliance program for both the domestic and overseas (Hong Kong) office which included walkthroughs, process narratives and key controls. Led a cross-functional team responsible for documenting key business processes and collaboratively assessed the key controls. Responsible for conducting testing of in-scope audits, analyzing test results and collaboratively develop a remediation action plan in collaboration with the process owners. Manager, Senior Living and Properties 03/2003 to 06/2004 Company Name City , State Senior Living and Properties. Developed a business growth strategy, which included the construction of an additional assisted living facility to complement the senior living division, increasing the occupancy rate by 9%. Negotiated new vendor contracts and payment terms for supplies and services, realizing a 10% discount and improved terms. Manager of Internal Audit 08/2002 to 03/2003 Company Name City , State Performed the supply chain process audit, identified redundancies and reduced store receiving labor by 60%. Developed labor analysis program to assess warehouse pick time, error rates, local receiving labor resources and cost processes to maximize store effectiveness. Senior Internal Auditor 05/1999 to 12/2001 Company Name City , State Uncovered more than $1 million in overpayments in broker commissions and expenses. Served as principal auditor of Accounts Payable, Accounts Receivable, Information Technologies. Senior Analyst/Develop Team Leader 08/1994 to 04/1999 Company Name City , State Subsidiary of Atlantic Richfield Company. Senior Analyst/Development Team Leader 01/1997 to 01/1999 Company Name City , State Designed and implemented processes which eliminated redundant processes and instituted improvements in the training and development of personnel resulting in $1.8 million labor savings. Developed cost analysis and profit implementation programs advising franchisees and corporate-owned facility operators how to increase sales and margins. Field Supervisor 01/1994 to 01/1997 Company Name City , State Developed and executed the South Bay Region sales growth strategy resulting in a 12% net profit increase. Led the development of the company-wide labor-hours initiative resulting in $1 million in savings the first year. Education and Credentials Master of Business Administration 2000 Pepperdine University City , State Bachelor of Science : Management 1994 Pepperdine University City , State Skills Accounts Payable, Accounts Receivable, acquisitions, agile, approach, business owner, business process, business processes, CISA, closing, content, contracts, Certified Public Accountant, CPA, product development, documentation, senior management, financial, functional, ICM, Information Systems, Information Technology, inventory, leadership, managing, market, meetings, office, Enterprise, Oracle, personnel, pick, processes, product management, profit, quality, receiving, Risk Management, sales, Sarbanes-Oxley, scheduling, strategy, supply chain | APPAREL |
630 | CUSTOMER SERVICE ADVOCATE II Summary Qualified Lead Customer Service Representative with 16 + years in fast-paced customer service utility office environment and Affordable Care Reform. Personable and professional under pressure. At the utility company I was responsible for the day in and day out operations of a busy utility office as both lead customer service representative and assistant to my local manager. I handled everything from time sheets for the entire office to payments made by our customers. For the last six months I have been employed with Kelly Services and worked in MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers. I handled inquires that required extensive research, coordination with other departments and accurately documented information. Received positive feedback from members, agents and management regarding work performance. Highlights Exceptional communication skills Filing and data archiving Creative problem solver Professional phone etiquette MS Windows proficient Customer service-oriented Quick learner Flexible Proficient in cash management Works well under pressure Credit card processing Appointment setting Advanced clerical knowledge High level of accuracy Strong account analysis skills MS Office expert Self-sufficient Committed to maintaining data integrity Excellent time management skills Independent worker Detail-oriented Computer proficient Expertise in invoice and payment transactions PowerPoint knowledge PeopleSoft expert CES System Claims Experience SEIN SEIU FIPS PIRS Aclaims Ebill Call Center Experience Customer Service Advocate II October 2014 to March 2015 Company Name － City , State I worked at MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers in a call center setting. I handled inquires that required extensive research, coordination with other departments and accurately documented information. I worked using the CES system along with Aclaims, Ebill, PIRS, FIPS , SEIU, RMIM, RMIH, and INFP's. I received positive feedback from members, agents and management regarding my work performance. Customer Service Representatives November 1998 to September 2014 Company Name － City , State Responsible for entering all payments for the office every day. The money amount was a high as $25,000 some days. Answered an average of 200 call per day by addressing customer inquiries, solving problems and providing information about their utility service. Greeted customers entering the office and addressed their needs with billing, payment or setting up their utility accounts. Entered time sheet information for all employees at our local office and scheduled meetings for manager. Responsible for all paperwork turned in by employees that need to be entered for company and OSHA requirements. Responsible for all statistical information required on a monthly basis by our corporate headquarters. Responsible for entering all information pertaining to inventory of equipment, scheduling any transfer or pick up of equipment. Handled all invoices and payment to vendors for the local office. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Set up and explained utility accounts to new customers. Responsible for emergency situations with customers and making sure information has been given to the proper person to resolve the problem. Responsible during emergency weather or hazards to be on site at work to help with customer needs. Described products to customers and accurately explained details about the programs that were offered. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Participated in physical inventory counts every quarter. Education High School Diploma : Education. I Coastal Carolina University － City , State , US High School Diploma: Coastal Carolina University - Conway, SC I attended Coastal Carolina University with a major in Education. I left one semester before finishing my degree due to family obligations. My last three semesters I earned 4.0 each semester. My GPA was 3.6 when I left school. Skills Accounting, Accounts To, Basis, Billing, Customer Inquiries, Customer Service, Inventory, Invoices, Invoicing, Payments, Receptionist, Retail Sales, Scheduling, Shipping, The Accounting, Account Analysis, Archiving, Cash, Cash Management, Clerical, Credit, Credit Card, Customer Service Representative, Data Archiving, Data Integrity, Detail-oriented, Etiquette, Filing, Forecasting, Invoice, Ms Office, Operations, Peoplesoft, Phone Etiquette, Powerpoint, Problem Solver, Time Management, CES, Claims, PIRS, FIPS, Ebill, Aclaims, RMIM, RMIH, SEIU | ADVOCATE |
631 | TRANSITIONAL HOUSING ADVOCATE Summary Diversified background in providing services to culturally sensitive issues that involve clients. Proven record of absorbing new concepts easily and adapting to highly demanding situations. Exceptionally strong interpersonal and teamwork skills. Exhibits dependability in performing work and willingness to accept responsibilities. Strong skills in appropriate levels of written and verbal communication necessary in the job description. Combined with abilities to maintain effective and productive working relationships with fellow employees, supervisors and the public. Accomplishments Facilitated Empowerment through Art classes for survivors Facilitated Healthy Relationship classes/Parenting classes Increased office organization by developing more efficient data base RPMS Coordinated office assistant functions for team of 3 employees Education Associate of Science : Truckee Community College - Psychology City , State 1995 Associate of Arts : Southwester Polytechnic Institute - General Studies City , State Interests Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims. Additional Information Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims. Skills Peer counseling, customer service, database, documentation, Internet Applications, Excel, e-mail, office, Outlook, Power Point, Publisher, Microsoft Word, Personnel, policies, presentations, safety, transportation Experience Transitional Housing Advocate 09/2013 － Current Company Name City , State Provide case management (goal planning, safety planning, resources, regular home visits) Identify barriers to housing to prevent homelessness Provide on-going education about domestic violence and sexual assault issues Provide advocacy to help victims stay in their home (landlord tenant issues) Manage multiple sources of funding through T-housing grant to assist victims Mental Health Support Specialist 05/2013 － 09/2013 Company Name City , State Behavioral Services. Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement. Coordinate and maintain service recipient's schedule (doctor appointments, professional team appointments). Adhere to service recipient's behavior and health management plans (administration of medication, use of behavior modification techniques). Maintain documentation on each recipient served. Serve as a good role model to service recipients. Administrative Assistant 03/2013 － 06/2013 Company Name City , State Transcribe Tribal Council Meeting Minutes for the Tribal Chairman's office, prepare and submit minutes to appropriate persons and agencies per policy. Community Liaison 06/2009 － 10/2012 Company Name City , State Victims Sevicest Program Conduct all program client intakes and interviews, obtain and maintain information on health and social needs. Explain program services, requirements and policy, procedures. Obtain and track client data though RPMS. Provide case management to victims in the safe house Provide peer counseling to victims in crisis, safety plans, goal plans Stabilize victims with family needs through referrals to emergency shelter, childcare, clothing, food banks and to various temporary job agencies. Provide transportation and supportive services for clients to appointments and provide court advocacy. Coordinate and facilitate Healthy Relationship and Women's Empowerment groups. Conduct outreach for the Domestic Violence Program at various events and make presentations to other social services agencies. Gather, prepare and submit monthly and quarterly reports. Maintain confidentiality per policy. Elders Support Coordinator 05/2007 － 06/2009 Company Name City , State Elders Program. Elder Support Partner. Maintain and Track client hours on State System (SAMS); prepare and submit monthly and quarterly reports to the granting agency. Conduct all client intakes and interviews, assess each client on homemaker needs. Assist Community Health Personnel with monthly luncheons and other elder related duties. Provide transportation to the elderly to various appointments. Technician III 01/2001 － 04/2007 Company Name City , State Interview and explain laws, regulations and policies to customers. Evaluate individuals for physical and mental abilities to operate motor vehicles. Oversee technicians who were in training for driver's license for durations of three months at a time. Provide customer service tactfully and diplomatically in difficult situations. | ADVOCATE |
632 | ACCOUNTANT Summary A detail oriented,
efficient accountant that excels in managing multiple tasks in fast paced
environments. A proven track record in
meeting deadlines, streamlining processes and promoting a positive work
environment. Articulate communicator
known for delivering excellent customer service both internally and externally. Self-motivated team player who demonstrates a
high level of quality work and professionalism Education Bachelor of Science : Accounting and Information Management University of Texas at Dallas Bachelor of Arts : Psychology University of Texas at Dallas Highlights Account reconciliation expert Financial modeling Variance Analysis Corporate G&A and COGS Accounting Cash Forecasting Capitalization and Fixed Assets Analytical reasoning Effective time management Superior research skills Intermediate Excel Skills including Pivot Tables and V-Lookups Inventory Accounting Computer Skills Netsuite; Quickbooks; Cognos Impromptu; JDEdwards; AS400; Sage FAS Fixed Assets; BNA Fixed Assets; BusinessObjects Crystal Reports(currently SAP Crystal Reports); Hyperion Essbase Experience Company Name City , State Accountant 12/2012 to Current ● Compile and
analyze financial information to prepare financial statements to be distributed internally and externally ● Reconcile bank accounts to general ledger on a monthly basis
● Manage fixed
assets ensuring all assets that meet our threshold are input accurately and
depreciated properly
● Analyze
inventory expense and assets accounts; Research and resolve discrepancies in coordination with Fulfillment team
● Monitor and
record bank activity on a daily basis; Analyze past costs and revenue to provide cash forecast weekly
● Record cash receipts and revenue for associated company; Reconcile sub-ledger to general ledger by verifying monthly activity ● Forecast balance sheet and cash flow forecast based on yearly budgeted income statement ● Reduced closing time for monthly and quarterly close by 25 % by implementing more accurate and efficient procedures Company Name State Staff Accountant 09/2008 to 12/2012 Tracked capital improvement projects in AS400 system by checking status and confirming expenditures; provided accounting support as needed Managed fixed assets; Generated year end depreciation reports and recorded to the general ledger; Coordinated and conducted city-wide asset audit Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Verified department software interfaced appropriately and communicated with various departments to provide information and answer questions; documented procedures as appropriate. Prepared year-end audit schedules and ensured accuracy; researched and resolved auditors' inquiries and requests. Recorded state and federal seizure and forfeiture funds received and expended and balanced corresponding general ledger accounts; coordinated with police department to ensure accuracy of annual state and federal reports. Generated yearly 1099 report from general ledger and electronically filed 1099 report with the IRS. Reconciled municipal court transactions to the general ledger as well as filed quarterly and annual reports; investigated and resolved any discrepancies. Monitored bank accounts for investment activities; Recorded investment maturities, purchases, and interest; Updated investment spreadsheet to reflect current balances, outstanding bonds and certificates of deposits. Innovated accurate and efficient method for proper accounting of assets Coordinated with fellow staff to improve processes; Provided administrative support by filing and gathering reports, creating and preparing spreadsheets for special projects and providing assistance and information on financial and accounting issues. Company Name City , State Staff Accountant 12/2006 to 05/2008 Maintained capital expenditures in BNA; Organized and conducted asset audit for 26 regional branches by interfacing with each Asset Branch Manager; drafted monthly depreciation reports and computed depreciation Reconciled branch sales reports to bank account activity. Audited weekly Accounts Payable check runs. Audited daily Accounts Receivable credit reports. Researched validity of invoice void requests. Investigated and resolved credit card and bank deposit variances. Company Name City , State Accounting Assistant 03/2005 to 12/2006 Prepared and input daily and monthly journal entries into general ledger. Analyzed and reviewed expense reports for accuracy. Performed monthly balance sheet reconciliations. Recorded monthly and yearly accruals. Input new vendors and invoices into accounting system; conducted weekly check runs. Prepared daily cash reports and performed transfers as needed. Managed bank accounts for 24 properties; Performed intercompany transfers as needed | ACCOUNTANT |
633 | FINANCE BUSINESS PARTNER Summary Finance Business Partner adept at effectively managing financial needs of various Corporate functions including auditing, and providing analytics of periodic performance results. Areas of expertise include budgeting, forecasting, allocations, cost reductions, project management and fostering client relationships. Highlights Strategic and financial planning expert SOX Compliance Oracle ERP (Enterprise Resource Planning), and Hyperion Planning software Financial planning and forecasting, Data analysis Customer relations Data trending and Projections Accomplishments Increased cost-effectiveness by (XX)% through compliance enforcement and implementation of a rigorous quality control system. Experience Finance Business Partner November 2009 to Current Company Name － City , State Responsible for financial planning of 5 - 6 corporate functions (Center of Excellence), including budgeting, forecasting, variance analysis, reporting with relevant analytics. Monthly financial review and recommend cost management. Responsible for completing financial and business reviews of various Hertz operations including the following: Sarbanes Oxley (SOX), NA Treasury and Financial Operations - Evaluated control effectiveness over Treasury Operations (cash management) and Financial Operations (Investments, debt leveraging, and derivative transactions). Coordinated reviews with PricewaterHouseCoopers (PwC) to ensure accurate Financial Reporting. HERC Fleet Operations - Evaluated the efficiency and adequacy of internal controls over HERC fleet operations (depreciation, equipment disposal, maintenance, product support and warranty) within the corporation's equipment rental division. Sarbanes Oxley (SOX) Corporate Tax Audit - Verified control effectiveness over the 2006 Hertz Tax Provision calculations (Deferred Income Taxes, Effective Tax Rate (EFT), and Tax Provision). Hertz Annual Bonus Audit - Verified the accuracy of 2004, 2005, and 2006 Hertz Annual Bonus Awards in accordance with bonus plan specifications approved by the Compensation Committee for the various Hertz Divisions. Hertz Claims Management - Reviewed effectiveness and adequacy of internal controls over Hertz Claims Processes. Evaluated workers compensation claims administered by Third Party Administrators (TPA), and ensured adherence to Federal and State regulations. Licensee/Franchise Audits: International Franchise Audits - Reviewed the operations and revenue reported by the following licensee. Audited two licensees with operations in Yucatan and Sonora States of Mexico, (Nov 2006), which resulted in a $500K and $100K assessment respectively. Audited the Costa Rica Licensee (Sept 2005), resulted in an assessment of $81K. January 2003 Company Name － City , State Analyzed historical data (transactions) to determined transaction rate that maximizes process flow at the store checkouts (point of sales). Identified lack of excess capacity at store checkouts points and under utilization of existing labor force (improper scheduling procedures). Recommended a pull scheduling system to replace the generic scheduling procedure and training of employees to perform multifunctional roles that created dependable excess capacity. Increased cost efficiency, projected at $1.5M per annum. September 2004 to October 2004 Company Name Review operations of the South Capital U-Haul location to identify inefficiencies and recommend process improvement to increase profitability. Defined, measured and analyzed customer needs to enhance operational controls at the location. Manager January 1998 to January 2000 Analyzed and introduced a financial profitability model that realized a 15% revenue growth from capitalizing on the spill over effect of competitor's promotion. Reorganized departmental structure and introduced electronic scan receiving procedures, which increased labor productivity and technological efficiency by 50%. This saved the company $3000 per week in payroll expense. Reduced inventory holding cost and doubled truck deliveries, eliminated excess storage charges incurred from truck deliveries, and enhance company's just-in-time ordering process. Education Cultural Exchange Program : 7 1996 MONTCLAIR STATE UNIVERSITY － City , State , United State Master of Business Administration : Finance and Operations , 5 2004 GEORGETOWN UNIVERSITY, The Robert McDonough School of Business － City , State Finance and Operations (MBA) Bachelor of Science : Statistics , 4 1996 UNIVERSITY OF GHANA － City , State , Ghana Statistical Analysis and Mathematical theory Skills Budgeting, Cost management, Financial Reporting & Analytics, Investments and return on investment (ROI, NPV, and EVA), Process improvement, Sarbanes Oxley, Scheduling, SOX - Tax footnotes, Inventory Management, Receiving, sales, | FINANCE |
634 | CASHIER Career Overview Experienced Receptionist Personable and enthusiastic Receptionist with more than 15 years of experience in training, operations, and customer service in various positions, including reception. Detail-oriented professional skilled at working independently and with diverse teams to ensure results. Effective communicator comfortable with people from multicultural backgrounds and demonstrated history of establishing rapport with leaders at all levels. Areas of Expertise Customer Service Cash Management Order Processing Microsoft Office Electronic Medical Records Interpersonal Communications Training and Instruction Nonprofit Case Management Medical Terminology Schedule Maintenance Multi-Line Reception Administrative Support Purchasing Procedures Vendor Negotiations Exam Room Preparation Work Experience Cashier January 2012 to January 2013 Company Name － City , State Greeted customers upon arrival and responded to inquiries for product or policy information. Calculated costs and managed cash drawer before, during, and after shifts to ensure accuracy. Answered more than 20 calls daily to resolve customer concerns and answer product questions. Issued credits, receipts, and refunds to customers and maintained loyal clientele. Maintained cleanliness and order around checkout areas. Assisted with pricing and stocking of products, including special order coordination. Responded to customer complaints to resolve issues in a proactive and helpful manner. Fitness Instructor Assistant January 2012 Company Name － City , State Supported Recreational Sports team, including coordination of programs and activities. Ensured compliance with all departmental policies and procedures. Collaborated with Program Coordinator on various projects. Facilitated instruction on group exercise for people of all ages and skill levels. Promoted correct form, position, and alignment during aerobic dance courses. Case Manager January 2010 to January 2011 Company Name － City , State Collaborated with Case Managers from Chicago Family Health Center to develop and implement treatment plans for high risk clients. Conducted individual intake assessments to determine services and served as client advocate. Maintained and developed resource files in partnership with social service and community agencies. Implemented various therapeutic and counseling methods to ensure success and progress. Provided care, such as checking vital signs and changing sterile dressings. Performed clerical tasks, including reception and data entry in electronic medical records database. Monitored medication stock to replace expired products. Purchasing Assistant January 2009 to January 2010 Company Name － City , State Placed orders for organizational supplies according to approved purchase order processes. Negotiated prices with vendors for bulk and routine products. Conducted research on potential new vendors to meet business needs. Verified accuracy of incoming orders, processed invoices, and tracked missing documentation. Performed annual inventory of assets, including identifying and logging each item. Served as Switchboard Operator relief. Customer Service Clerk January 2008 Company Name － City , State Prepared submissions for underwriters, including communicating status updates and issues. Purged files and prepared inactive records for storage offsite. Maintained monthly activity reports. Ensured exceptional quality of customer service. Mapping Consultant/Assistant January 2005 to January 2006 Company Name － City , State Created statistical demographic maps for clients based on their specifications and needs. Trained and supervised team of seven interns. Collaborated with clients to ensure quality of service. Mapping Assistant January 2005 to January 2006 Company Name － City , State Conducted research and compiled data to prepare demographic maps. Performed statistical information review of Bronzeville for commercial and residential development. Managed general office tasks, including administrative support and reception. Radiology Assistant January 1999 to January 2002 Company Name － City , State Supported physicians and X-ray Technicians in capturing and processing films. Organized and maintained patient field, complying with confidentiality procedures. Assisted with patient transfers and ambulation. Fulfilled code card requests. Prepared operating and hospital rooms in adherence with sanitation and safety regulations. Office Manager/Dental Assistant January 1996 to January 2000 Company Name － City , State Managed office operations, including schedule maintenance, billing, and accounting. Provided multi-line reception and communicated with patients, insurance providers, and vendors. Assisted with capture of dental X-rays and prepared examination room and dental trays. Mixed compounds for cleanings and fillings. Maintained patient records in Dentrix system and updated treatment information. Educated patients on proper dental hygiene and follow up care. Confirmed benefits for patients with specialists and insurance providers. Educational Background Bachelor of Arts : Interdisciplinary Studies (Social Services) Northeastern Illinois University Interdisciplinary Studies (Social Services) Skills accounting, administrative support, benefits, billing, clerical, counseling, clientele, client, clients, customer service, data entry, database, documentation, general office, instruction, insurance, inventory, office, organizational, policies, pricing, processes, progress, quality, reception, research, safety, Switchboard Operator | FITNESS |
635 | GENERAL BUSINESS MANAGEMENT Summary RESUME:Kristy Bishop Entrepreneurial indirect sales executive passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes mix of online and in person marketing strategies. Highlights New customer acquisition Account management Prospecting Results-oriented Knowledge of market trends Proficiency in finding areas of opportunity Client-focused Brand development Accomplishments Conceptualized and launched the " Full service neighborhood bank marketing campaign, which led to a 70% increase in bank deposits, Customer service both internal and external, compliance, HR, Sales & Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several awards for "Top Performer" and letters of recognition and recommendation Promoted from Relationship Banker I to Relationship Banker II, as well as one of 5 regional bankers in my position assigned to train and mentor new employees after 12 months of employment. Was also given a written offer to become regional Merchant Service Representative, as I personally was considered responsible for creating the need for position, This was offered to me after about 14 months which at the time was unprecedented. Initialized a grass root marketing campaign to promote brand recognition, as well as gather more household relationships (i,e, loans, deposits) with no marketing budget with immense success, Assessed organizational training needs. Performed competitive analysis to make recommendations for future company growth. . Experience General business management May 2007 to Dec 2014 Company Name － City , State Providing first person of contact for customers as well as employees. Provided conflict resolution and internal and external customer service Training and mentoring new hires, ensuring all regulations were met and company policy was being used Analyzed ratings and business features of competitors to evaluate the effectiveness of marketing strategies.. Proficient in SQL, ordering, product management, inventory, organization, product knowledge staffing opportunities, products and services. NW Florida Regional Commercial Sales Manager Mar 2007 to Jan 2009 Company Name － City , State I was the sole commercial sales manager for the NE region from South Georgia through Deland Fl. I was able to increase sales in my territory with both new clients, and follow ups with clients we had worked with before. commercial sales in my territory; as well as some in Caribbean. I would generate new business through B2B cold calls, mailing information and establishing myself as the new territory manager. I personally overhauled the out dated SQL, and customer file information, Using previous experience, i would call, set up appts. and updated the territory customer business. I generated new business, and gained back more customers by recognizing better opportunities, educating them about preventive maintenance insurance, and becoming the face of my company to my clients. I went onsite to businesses and create estimates, field inspections, measurements, ordering correct products, troubleshoot problems, find solutions,job site inspections, and keeping my personal crew busy every day, Prepared correspondence, accounting and financial documents for analysis. Sales & Marketing Manager, Indirect sales manager Jul 2006 to Nov 2008 Company Name － City , State Implemented and evolved high-impact strategies to target new business opportunities and new markets. Planned and executed container shipments of Effectively controlled the release of proprietary and confidential information for general client lists. Prepared departmental contracts for attorney approval. Program manager Jan 2006 to Jan 2007 Company Name － City , State Managed weight loss center and worked closely with clients face to face Provided client support, individualized care, and excellent customer service Product ordering, client chart maintenance, inventory,payroll,hiring Qualifying clients for credit, providing all legal information, Client retention, internal and external conflict resolution.mentor Prepared correspondence, accounting and financial documents for analysis. Relationship Banker II Jan 2004 to Jan 2006 Company Name － City , State Conceptualized and launched " Full service neighborhood bank marketing campaign, which led to a 70% increase in sales .Customer service both internal and external, compliance, HR Sales & Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several of the highest awards for "Top Performer" and letters of recognition and recommendation .Promoted from Relationship Banker I to Relationship Banker II, as well as one of 5 regional bankers in my position assigned to train and mentor new employees at 12 months of employment. Was also given a written offer to become regional Merchant Service Representative, as I personally was considered responsible for creating the need for the position, This was offered to me after about 14 months which at the time was unprecedented. Initialized a grass root marketing campaign to promote brand recognition, as well as gather more household relationships (i,e, loans, deposits) with no marketing budget with immense success, Prepared correspondence, accounting and financial documents for analysis. . Education High School Diploma , General Studies / Psychology & Business St. Johns River State College － City , State , USA General Studies / Psychology & Business Skills communication skills, excellent customer service, account management, data entry, directing, documentation,project development, computer proficiency,customer satisfaction , inventory, team leadership, marketing plans, market research, marketing,negotiation, networking, organizational skills, product management, profit, retail, sales, business development.SQL, active listener, creative problem solver | BANKING |
636 | HR SENIOR SPECIALIST Career Overview Dedicated Service Representative Professional motivated to maintain customer satisfaction and contribute to company success. Core Strengths Excel, Data entry systems, Outlook, Microsoft systems Amisys, Access. Able to master, process and apply new skills and concepts quickly. Customer service expert Telephone inquiries specialist Courteous demeanor Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Work Experience HR Senior Specialist 09/2006 to Current Company Name City , State Health insurance/Benefit Specialist Administrative Xerox Corporation - Xerox is a leader in BPO and IT Outsourcing across a variety of industries and the public sector. Thousands of companies rely on Xerox to help improve their processes, manage client operations, and focus on their core business. Duties: Provide administrative support functions relating to personnel, retirement benefits and special projects. Specific Responsibilities: Assist participants with questions regarding Medicare/Medicaid questions, eligibility and their specific state's guidelines to qualify for the Medicare/Medicaid Explain Health and Insurance coverage, primary doctors and specialists, hospitals and treatments covered by their medical insurance and what the Medicare/Medicaid covers. Explain the changes in their insurance of choice. Keep up to date with the changes in the health and insurance coverage, processes and changes. Responsible for processing and calculating retirees' pension. Educate participants on their retirement plan benefits. Handle inbound and outbound calls for the team and handle the administrative tasks associated with these calls. Work special projects including corrections of payment setups, tax forms (1099R) requests, process commencement retirees' package, process pension calculations and educate retirees of the different payment options offered to them. Answer questions regarding the health and insurance offered to the retirees and type of coverage they are entitled to. Provide support to the supervisor during the team meetings by preparing the issues and concerns to be discussed and take minutes of the meeting. Significant Achievement Received Certificate of Excellent award for self development and for going above and beyond my call of duty. Skilled at conducting interviews and hiring process. Have mentored team members about the phone etiquette and how to score high in their quality monitoring. Worked as administrative assistant for a $7.6 million international consumer bank, operating on 4 continents. Member and Claims Representative 08/2001 to 05/2006 Company Name City , State Provided support for the bilingual unit during supervisor's absence. Provided assistance and guidance to the new bilingual hired. Performed activities designed to establish and maintain positive and productive relations with Amerigroup network providers. Specific Responsibilities. Facilitated care coordination for members with critical care needs in the Medicaid population. Worked in special projects assigned by the Director of the Customer Service Department. Projects included, providing administrative support to the Vice President, Assistant Vice President, Outbound Director and Inbound Director in absence and/or vacation of their secretaries by assisting in the following. Executive Secretary Assistant 08/2001 to 05/2006 Company Name City , State Amerigroup Corporation Reporting to the call center Directors and an executive (VP/GM), responsible for performing advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skills and knowledge of the organization and its policies and practices. Primary duties included, but not limited to, write and routes confidential correspondence. Screened, handled or distributes incoming phone calls and complaints. Maintained confidential correspondence and general files. Orders supplies. Coordinated travel plans, prepared and submitted expense reports. Compiled and distributed meeting minutes. Collates and assembles materials, makes arrangements for meetings/presentations, prepared forms, reviewed documentation for conformance with internal policies and procedures. Utilized various software packages such as spreadsheet, word processing, data base and internet to prepare presentations and documents. Researched, verified and prepared reports. Created and maintained databases. Coached new hires handling supervisor and escalated calls. Provided assistance with the escalated line, followed up, and resolved members' concerns and complaints in order to maintain members' satisfaction. As a claims provider representative my responsibilities included responding to inquiries from providers in our network as well as out of network. Handled issues related to members' benefits, claims resolution and appeal status. Administrative Secretary 01/1999 to 02/2001 Company Name City , State The Signature Group is a market leader The Signature Group, an $870 million direct marketing company serving many of the most recognized customer service companies in America, has acquired an equity interest in Consumers Car Club, a leading provider of vehicle buying and ownership products and services since 1987. Duties Managed project and prepared various reports. Planned and arranged conference calls, scheduled meetings, training classes and arranged travel and accommodations for Managers. I also performed general clerical tasks. Specific Responsibilities: Provided administrative support to the center manager for the inbound unit and the various customer service teams under his supervision as well as the training department. Provided administrative support to the Center Manager for the Outbound Unit and the Human Resources Dept. Managed incoming correspondence, scheduled conferences, made travel arrangements, prepared training material to be used in class, filing, ordered supplies, processed invoices. Prepared expense reports from receipts. Managed attendance, vacation schedules and personnel records maintaining extreme confidentiality. Performed telephone interviews for bilingual candidates. Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State Served as a consumer advocate to the Chief Executive Officer. Responsibility included serving as liaison for the company and the government agencies like the Better Business Bureau and the Attorney General offices. Successfully retained more than 90% of the customers calling to complaint about the company, its products and/or the employees. Resolved company issues by phone and correspondence. Responsible for establishing contact with both internal key managers in order to resolve customer's concern. Maintained direct contact with the Regional Directors for the chain of stores under their jurisdiction, to obtain results on behalf of the customer. Responsible to submit report of all the complaints received by phone or mail to the CEO for his review and input. Reported the open complaints awaiting resolution, closed complaints, details of the resolved complaint and reported the complaints which have been escalated to the Attorney General office and to the Better Business Bureau. Significant Achievements Processed over 350 complaints a month at the executive level. 95% of customer's complaint resolved satisfactorily, which turned into retained customers. Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State Educational Background Associate : Applied Science Secretarial Science 1 1981 LaGuardia Community College Applied Science Secretarial Science Tidewater Community College Interests Church of God Ebenezer
- Director of Multi-media.
- Church's real time translator and also translate utilizing the translation devices.
- Church Bookkeeper assistant. Languages Fluent in English, and Spanish Skills Administrative, administrative assistant, administrative support, Attorney, benefits, call center, clerical, conferences, client, Customer Service, Data entry, databases, data base, direct marketing, documentation, Fluent in English, equity, filing, focus, forms, General office, government, hiring, Human Resources, Insurance, Director, market, materials, meetings, Access, Excel, mail, Outlook, network, personnel, policies, presentations, processes, quality, Reporting, secretarial, Spanish, spreadsheet, supervisor, supervision, tax, telephone, phone, phone etiquette, travel arrangements, type, word processing Additional Information Volunteer Work Church of God Ebenezer Director of Multi-media. Church's real time translator and also translate utilizing the translation devices. Church Bookkeeper assistant. | HR |
637 | IT CONSULTANT Professional Summary Self-motivated, detail oriented Senior Computer/Network Technician with 20 years experience in Oil and Gas corporate network and service environments. Windows Server 2000, 2003, 2008 R2, Cisco, Active directory Administrator and network Administrator with proven troubleshooting and problem resolution skills. Independent worker and valued team contributor with excellent communication, interpersonal and customer service skills. Willing to relocate. Core Qualifications GIS, Kingdom, Petra, MS Office 97-2013 Citrix, Market Data. Mitel 3000 & 5000, Cisco CME, Exchange 2010
Networking: Active Directory,Cisco LAN/WAN, DHCP, TCP/IP, ODBC, VPN, Isilon Accomplishments NEW HORIZONS COMPUTER LEARNING CENTER, Houston, Texas. Implementing Microsoft Windows 2000 Professional Server. Implementing Microsoft Windows 2000 Network Infrastructure. Administering Microsoft SQL 2000 Server Database. Experience January 2014 to February 2016 Company Name Technical Anaylst Network Anaylst for T1 and VSAT network. Support of applications for pipeline technicians. Cisco Unified Communicator Manage Cisco VOIP phones. Work with Datto, Acronis and Symantec backup applications. Managed licensing and FlexLM for Petra. Supported user installation and maintenance of Petra database. Restoration of corrupted projects from SQL database. Managed all Installation and configuration for network, workstations and laptops. Gas Control and application management. Managing applications on 2008R2 server for Accounting and Gas flow. Active Directory management creation of users and groups and permissions for all corporate users. Creating solutions for measurement applications for gas pipeline. Office 365 Administrator to create user mailboxes and distribution groups. Desktop support for all users in corporation. Support for SCADA platforms insuring data connection. IT Consultant June 2013 to December 2013 Company Name for acquisition of Apache shelf properties. Cordinated network and application replication with Apache Oil & Gas. Worked with Apache and other 3rd part vendors and contractors to replicate Apache infrastructure for transition to FieldWood Energy. This was replicating all Apache network, databases applications and voice for offices and Gulf Platforms for a seemless transition. Worked to replace Cisco phone system. Wored with vendors to replace application and software license. SPN Rescources/Dynamic Offshore LLC/SandRidge Energy 4-2007 – 5-2013 Network Administrator Managed all Installation and configuration of hardware and software for all workstations and laptops on shore and handled all equipment and communications for offshore platforms. Terminal server administrator. Worked with Citrix applications for corporate and external users. Managed Ision server for G&G applications users for Kingdom software. Administrator of Dell and HP Servers. Managed and maintained Osilon server nodes for Geophysical engineers. Managed AD and created accounts for all users and groups needed for corporation access, email and all network drives. Managed and was administrator for Mitel 3000 VOIP phones for company. Managed all 2003 and 2008r2 servers for corporation. Managed the installation of P&A and Workover jobs and communications offshore. Built configured and was Administrator for Exchange 2010 on Windows 2008r2 server. Managed all network communication for offshore platforms with microwave and VSAT connectivity.Managed licensing of all prioritary software and applications for company. Managed and supported Bez server and Blackberry’s and smartphone, IPhone, Samsung. Support of VPN cisco client. Superior Energy, HoustonTexas 12-2005 – 4-2007 System Support Specialist Install and configure hardware and software for XP workstations and laptops and server 2003 on network. Management of active directory on Server 2003 and remote desktop to support all users throughout region. Built and managed servers for corporation. Administrator of Exchange creating users and troubleshooting server issues Administror AD for corporation. Support of Bez server and Blackberry’s. Support of VPN cisco client. Sold to Dynamic Offshore got promotion to network administrator of company. Senior Workstation Technician January 1997 to January 2005 Company Name － City , State Citrix Administrator Managed AD for accounts. Install and configure hardware and software for workstations and laptops with Windows NT, 2000 or XP on network for energy trading floor with live market feeds, Reuters and Bloomberg market data. Used Active directory for support of users and groups. Support network and client/server applications, shared data storage, proprietary software, and Internet applications and troubleshoot hardware and software issues for end-users throughout corporation. Education Associate : Computer Science Technology , 1993 MICROCOMPUTER TECHNOLOGY INSTITUTE － City , State Computer Science Technology Skills Accounting, Active Directory, AD, Apache, backup, Bloomberg, cisco, Citrix, client/server, hardware, client, databases, database, Dell, DHCP, email, energy trading, GIS, HP Servers, Internet applications, LAN, laptops, Managing, Market, access, Exchange, Office, MS Office 97, Windows, 2000, Windows NT, microwave, Communicator, Network Administrator, Network, Networking, ODBC, Oil, phone system, promotion, Reuters, SCADA, servers, SQL, Symantec, T1, TCP/IP, Desktop support, phones, Terminal server, troubleshoot, troubleshooting, VPN, VOIP, WAN | CONSULTANT |
638 | CONSULTANT Summary I am an experienced Program Manager, delivering enterprise-grade on-premises and SaaS products at Microsoft while being customer obsessed. I was previously an Enterprise Desktop Architect at multiple large companies, both as an employee and in a consulting capacity. I have a proven track record of positive impact in enterprise desktop management, infrastructure, systems administration, programming and automation, enterprise architecture, and project management. Highlights Windows OS VMware Server/View IIS Leadership System Center Configuration Manager Enterprise Imaging/OSD/MDT App-V Consulting MSI/Windows Installer BitLocker Full Disk Encryption Server 2K8/2k12 Project management InstallShield AdminStudio VDI ASP.NET/VB.NET/C#/VBScript Microsoft BitLocker Administration and Monitoring MS SQL Server App Compat Spanish UE-V Accomplishments MCTS: Windows 7, Configuration and MCTS: Windows 7
MCTS: Office 2010, Deployment. Experience Consultant Jul 2011 to Current Company Name － City , State responsible for architecting and implementing client solutions for large enterprises. Won four awards for efforts with enterprises and well as internal work done to promote knowledge sharing (Great People/Great Performance, Knowledge Management Sharing, Community Star, and a Key Talent award) and received the top ranking available. Drove not only Windows 7 adoption at an 85,000 seat Fortune 100 international financial institution, but the purchase of the Enterprise edition with MDOP and continued to fight for Microsoft share with Bitlocker, ConfigMgr 2012, and App-V. Founded the Americas Client Solutions Birds of a Feather community initiative, a biweekly call with 40+ consultants providing an open forum for knowledge sharing, instant support, and networking opportunities. Expanded community to include new college hires and other international communities. Won multiple awards for knowledge sharing. Effort included a separate call for Windows 8 First Wave consultants resulting in many successful engagements and a living lessons learned document to be used for overall Windows 8 consultant readiness. Expanded to include Readiness Groups, a unique and effective way to prepare 90+ consultants internationally for a large new wave of technology, increasing billable utilization amongst all client solutions focused consultants. Architected and led Windows 7 deployment at a large international financial institution for 85,000 machines. Programmed a website in VB.NET to aid rapid application rationalization. Created three global Windows 7 images, including an x86 and x64 version, with multiple languages in MDT 2010/2012 and building a ZTI image using MDT and Configuration Manager 2007 to allow rapid OS uplift. Packaged 20+ applications as part of image engineering. Drove application packaging efforts utilizing App-V and MSI (where appropriate), moving towards zero touch. Developed and managed a virtual UAT test environment to allow remote access for testers to validate their applications which was utilized for thousands of applications. Architected and implemented MBAM and began migrating from PGP to Bitlocker. Assisted with image requirements and partnered with other teams to define hardware standards, better define licensing management, improve application and workstation self-service systems and processes. Drove a security settings review and implementation on both XP and Windows 7 to set security baselines for machines to decrease attack vectors on both platforms. Created a 3 year Workstation Transformation Roadmap for a large client to streamline processes, improve end to end user experiences, implement Windows 8/Windows to Go/ConfigMgr 2012/App-V/profile management/data backup, and cut costs. The effort is projected to save over $3 million year over year. Built a solution that integrates with MDT 2012 to allow direct transfers of user data from machine to machine using USMT, removing the need for intermediary storage. Solution works for home users needing replacement machines as well and can be done remotely, cutting the time needed to get end users up and running. Solution in use at many major companies, speeding up OS migrations while cutting costs. Extended a 5 month engagement with a client to over 2 ½ years. Sold over $400,000 of additional services business to the client to drive forward the Windows 7 and Workstation Transformation efforts utilizing additional Microsoft resources. Enterprise Desktop Architect Jun 2006 to Jun 2011 Company Name － City , State Senior member of the Enterprise Client Systems team responsible for Client Architecture. Architected, implemented, and maintained SMS 2003/SCCM 2007 infrastructure for over 30,000 machines in 22 different hospitals and hundreds of clinics. Designed the application lifecycle process, including application packaging best practices for MSI repackaging. Managed the application packaging effort for all of Intermountain Healthcare. Performed QC on over 400 applications. Packaged hundreds of applications using InstallShield AdminStudio into MSI format. Utilized App-V and ThinApp to virtualize applications to prevent application conflicts. Integrated App-V into SCCM and set up a streaming infrastructure to support VDI efforts in VMware View. Involved with image creation (custom solution and OSD), patch management (WSUS), inventory, and encryption (EFS/Bitlocker/Safeboot). Tier 3 support for all hospitals and clinics. Architected and led the packaging effort for over 250 applications in one year with 5 packagers (2 of which were packaging part time) meeting an aggressive deadline for the opening of Intermountain's largest hospital. Designed VDI client infrastructure on top of VMware View, including imaging, software delivery, profile management, and group policy for 100+ virtual machines that were being piloted, resulting in a dynamic, efficient, stable, and cost effective computing environment. Programmed a utility in VB.NET to assist desktop technicians in automatically adding machines to AD groups and SCCM collections for deployment of MSI/App-V based installations, significantly reducing the amount of time needed to deploy applications to groups of machines. Currently used in over 3 million deployments, saving thousands of man hours and cutting application delivery time to machines from 24 hours down to 10 minutes per deployment. Created a utility in VB.NET to automate the updating of distribution points, creation of new collections (with appropriate rights), creation of AD groups, and advertisement creation, allowing the Enterprise Client Systems team to quickly respond to new deployment requests. Packaged hundreds of applications on top of other Enterprise responsibilities. QC'd 400+ applications, certifying them on 2K, XP, and Win7 in restricted user environments and then deploying them via SCCM to over 30,000 managed machines. Implemented a virtual test lab in VMware View for sponsor testing and Windows 7 compatibility testing, decreasing application issues in production by 30%. Architected a Certificate Authority with an offline root, as well as logon scripts and GPO's to encrypt mobile devices using Microsoft EFS to assist in aligning Intermountain with HIPPA and other regulations. Played a major role in defining IT direction on the Enterprise Desktop Subcommittee (responsible for desktop design), Hardware Subcommittee (responsible for defining hardware standards), and the CMDB Subcommittee (responsible for moving the company more towards ITIL standards). Programmed a website to track applications, Win7 compatibility, and audit deployments for license compliance. Assisted in the design, testing, and implementation of the Windows 7 image for Intermountain Healthcare, migrating from a custom imaging solution to OSD in SCCM. Created custom WMI class in SCCM's MOF file and a script to populate the class on each client for centralized BitLocker reporting via SCCM for compliance purposes. Utilized USMT and a custom XML file to migrate user settings and data during migration and to new machines during replacement scenarios. Sep 2005 to Jun 2006 Company Name － City , State Analyzed customers' systems and designed implementation strategies to seamlessly integrate the Fresh Market Manager solution into existing systems. Managed the work of two other employees. Provided 24 hour tech support for over 15 customers worldwide. Created scripts to automate testing and installation of Park City Group's products. Shouldered responsibilities of the Systems Administrator role managing Exchange, Windows 2000/2003 Server, Networking, VPN, and Active Directory. Automated a time-consuming, complicated, error-prone installation process resulting in faster and more problem free installations, supporting an influx of new customers. Identified a lack of company knowledge surrounding scalability strategies with Fresh Market Manager and wrote a load testing script to simulate a variable amount of supermarkets simultaneously hitting an Oracle database. Faced with a short deadline to provide training for a customer in Thailand, developed a five-day course including a hands-on demo using VMware Workstation which resulted in a successful knowledge transfer. Led technical team in providing pre-sales support, systems analysis, planning, and implementation of Park City Group's products for multiple new customers which resulted in successful execution. Undertook the role of Systems Administrator for the company on top of other duties after the departure of an employee. Quickly gained an understanding of various complex systems, documented them, and spent time after hours studying systems where I previously didn't have experience to be able to provide support for them. ExxonMobil - Senior Systems Technical Analyst Sep 2002 to Sep 2005 City , State Responsible for technical application delivery and infrastructure for over 100,000 desktops worldwide. Provided Level 3 technical support for engineers and geoscientists around the world. Supplied task-driven scripts for User Support Engineers and Data Management staff. Worked with end users to identify application requirements and created and deployed solutions to them. Managed 3 different teams on the largest IT project at ExxonMobil, repackaging over 5000 applications into MSI format and rolling out XP to 100,000 desktops. Developed a program to automate SMS deployment which resulted in over $200,000 in annual savings and increased customer satisfaction due to faster application delivery. Managed the Conflict Resolution team and reduced manpower on team from 5 to 1 through strict process and best practice design, saving over $300,000 in contractor costs during the XP rollout project. Led a team of 5 employees on the Application Deployment team. Implemented a Recycle Coordinator Queue to perform root-cause analysis which cut costly application failures in production from 80% to 20% in a matter of 2 months resulting in savings of over $280,000. Learned Active Directory in 2 weeks and subsequently trained over 75 people on its use. Repackaged over 60 applications in a year, was assigned the most difficult apps and quickly completed them. Trained new employees who became solid performers. Built the Application Stewardship team from the ground up utilizing 10 contractors and 1 employee. Documented and developed all processes and best practices. Team exceeded initial goal of completing 1 app every 2 days by completing more than 1 application per day. Promoted to a new level in just 2 years. Leveraged existing programming skills to learn Perl. Produced an SMS script to assist supervisors in recovering license costs when personnel transfers occurred saving thousands of dollars in unused licenses. Education BS , Business/MIS Brigham Young University － City , State Business/MIS 3.77 Skills VB.NET, ASP.NET, Active Directory, adding machines, streamline, AD, application packaging, automate, backup, Hardware, Conflict Resolution, consultant, Consulting, Encryption, Client, customer satisfaction, Data Management, delivery, desktops, direction, XML, financial, IIS, image, Imaging, InstallShield, inventory, ITIL, Knowledge Management, Leadership, managing, Market, access, C#, Exchange, Windows OS, Windows 7, Windows 8, Windows, Win7, Windows 2000, 2K, works, migration, MSI, Enterprise, Networking, OS, Oracle database, packaging, Perl, personnel, processes, programming, Project management, reporting, sales support, scripts, script, SMS, Spanish, MS SQL Server, systems analysis, technical support, User Support, tech support, unique, VBScript, View, VPN, website, x86 | CONSULTANT |
639 | LEAD UX/UI DESIGNER Executive Profile Insightful, UX/UI Designer with experience in both Agile and Waterfall environments. Adept at distilling abstract concepts into solid, elegant, defined web and mobile applications. Seeking position with the chance to develop a company's creative direction. Review of my work can be found on http://www.krop.com/mikal-ali/ Skill Highlights Adobe Creative Suite Target Process HTML/CSS Leadership/communication skills Product development Self-motivated User-centered design Design, layout and typography Wire-framing Axure Sketch Fireworks Illustrator Small business development Project management Interactive prototypes Heuristic evaluation Style-Guide Creation Professional Experience Lead UX/UI Designer Sep 2014 to Jun 2016 Company Name － City , State
Lead UX/UI designer at Diligent an
industry leader in secure document
management software. Primary role included lead for two web
applications Diligent s Client Provisioning Portal and Client Management
Portal. The provisioning web application portal is used by Diligent's account managers to set up new clients. My tasks were to successfully design set up client companies with unique
settings, permissions and bulk licensing procurement. The Client Application
Portal
is designed to be used by the client company's administrators to manage users. The app featured, bulk and singular user on-boarding,
license management and cunsumtion, locking and resetting users,
auditing and login methods for
both local and active directory users. I work in an Agile work enviorment with two week sprint cycles Manage stories via Target Process Establish best practice usability and maintained patterns of experience and brand Daily Collaboration with Designers, Scrum Master, BA, DEV, QA and PO across two products. Accountable for maintaining brand - via click through comps and style-guides Recently working on mobile IOS conversions Initialed weekly sketch and collaboration sessions with team to better understand and incorporate a variety of perspectives on flows and task completion. Consistently adhered to all sprint delivery schedules and deadlines. Features and Site Prototypes were created using Axure, XD, Photoshop and or Illustrator. Axure used for navigation prototype click throughs and flow charts. Senior UX/UI Designer May 2014 to Sep 2014 Company Name － City , State The objective at LPL was to redesign many antiquated stock brokerage software. Extensive research and collaboration with product experts for the redesign of an application that connects brokers and SCC compliance with the ability to communicate with clients online. Senior UX/UI Designer Sep 2012 to May 2014 Company Name － City , State Redesigned General Motors Protection Plan (GMPP) website, that generally compared coverage plans. GMPP insurance protects approximately 1.6 million clients throughout the United States. Primary role includes visual - interactive design design and associated rules and implementation of site-wide styles and functionality according to brand and business requirements. Senior UX/UI Designer for Ally's new insurance lines of business which included QPS, BCD, Reinsurance, OSS and Claims website application, responsible for interactive sketch sessions, final design assets and ensuring that overall design efforts meet Ally's BDG forward brand standards. Collaboration and information gathering with business owners across multiple LOBs as well as collaborating via sketch with assigned Information Architect (IAs). Leverage existing assets to build the user experience (UX) and create interactive user interfaces (UI). Style Guide inclusion and updates for both web and tablet styles. Create a hybrid Ally style for insurance products. Create reports and pattern identifiers for responsive site redesign for transition from desktop to tablet and phone experience. Internal application re-branding. Redesign iterations of Auto Home Page Usability lab testing. Concept sketching, wire-frames and prototyping. Design Ally's first Auto Dealer Tablet Application that allows F&I managers to sell Vehicle Service Contract (VSC) products. The application also serves to streamline the Quote Print Submit objectives for every vehicle service contract purchased via auto dealers. Mobile iconography. Truncate a 250 page BRD and condensed it into an easy to read format with an info graphic, which allowed new and existing team members to effectively get up to speed on stages of a complex process. Features and Site Prototypes were created using Axure, Sketch and or Illustrator. Axure used for producing clay models of navigation based on BRD's. Owner/Excecutive Director Jul 1999 to Jul 2012 Company Name － City , State As creative director, worked with both designers and coders insuring our own in-house quality standards and client satisfaction throughout the process; UX/UI Consulting and application, Logo/Brand Design, Interactive website development, Banner Creation, Social Media Integration, etc. Designed new and redesigned existing 2.0 applications and website marketing portals. Involved in search engine optimization and creative end to end business solutions. Gathered requirements from stakeholders to establish overall site objectives and special functionality. Analyzed business and user needs, translated requirements into a user centered design strategy, and presented high fidelity comps for client approval. Created wireframes, prototypes, screen mockups, and user interface (UI) design that effectively integrated customer and business needs, and bolstered customer experience. Managed projects (full lifecycle) to drive creative direction; working with designers and coders to ensure in-house quality standards, products were integrated with social media, and client satisfaction throughout the process. Created, conceptualized, and communicated project objectives to clients and design staff. Hands-on usability testing. Interactive Designer/Consultant Jul 1998 to Jul 1999 Company Name － City , State Designed and built an in-house multimedia/interactive website design portal for internal small business units. Analyzed existing software to ensure new design was aligned with standards. Designed and developed interactive ads and user interfaces (UI) for maximum impact on pending business ventures and IBM internal small business units. Small focus group testing. HTML, Tables, Adobe Fireworks. Trained a team of 4 to maintain multimedia banner ads. Creative Director Jan 1996 to Aug 1998 Company Name － City , State As Creative Director, hands-on interactive design, brand and usability of web sites for Flyinthesoup and The Sauce. Gathered requirements from stakeholders, analyzed business and user needs, and translated requirements into a user centered design. Created and supported user experience (UX) screens. The Sauce worked to get to restaurateurs to use palm pilots to take orders in place of traditional pencil/pad. Flyinthesoup: designed highly interactive user interface (UI), user experience UX), and branding for this website portal where restaurant service workers could upload resumes and discuss the industry in a general forum. The portal provided The Sauce's clients access to the uploaded resumes and connected them with potential new employees. Conducted UX / usability tests and managed in-house programmers and DBA to build out the backend. Creative Director Jan 1993 to Jan 1996 Company Name － City , State Created and co-founded Sidestreet Greetings, a high quality line for an international niche market. Created over 30 Christmas card box sets as well as over 70 every day cards. Featured in Inc. Magazine, Entrepreneur Magazine, Biz Magazine and many others for capturing a niche and the quality of the line. Commissioned by Hallmark Cards Inc. to license a Valentine's Day line which included over 80 designs, branded with Sidestreet Greetings. Created a Property line named SisterSista and licensed to Sunrise Greeting later founded InterArt, that featured 30 everyday humor cards. InterArt was later purchased by Hallmark Cards. Created a line SisterSista that was purchased by InterArt as an everyday card line. InterArt was subsequently purchased by Hallmark Cards. Licensed designs to Milar Balloon Company for Holiday brands. Brand Creation. Business operations and strategy planning. Focus Group testing. Creative Direction. Product line Creation. Product Management. Designer 3 / Illustrator May 1983 to Jan 1993 Company Name － City , State Created illustrations for posters, pop, scratcher tickets, spot illustrations, story-. boarding, commercial concepts and presentations for a variety of major restaurant,. retail, and state government clients, including: Sonics, Blockbuster, Sprint,. McDonald's, Einstein Brothers, Missouri Lottery, and State Travel Government. Core Accomplishments Board Member: http://www.aiga.org/ On the Board of Directors of AIGA "Charlotte" Chapter as Web Director. Project Owner: Initiated GrandPrizeCentral which resulted in a Major redesign campaign, and application around "Punch The Monkey" The Internet's first hyper successful banner ad campaign . The online game portal featured played games for prizes and cash. Project Owner: Launched and managed the building of HostPaks an online application that built HTML websites with no skill requirements. Oversaw the application across many development teams around the world across multiple disciplines. Education Associates Degree Colorado Institute of Art － City , State In Progress , Advertising Design Communication Media Denver University － City , State Advertising Design Communication Media In progress , English, Advertising Kansas University － City , State , US Skills Adobe, ads, branding, Business operations, business solutions, Concept, Consulting, Creative Direction, Creative Director, Entrepreneur, Fireworks, Graphic, UX, HTML, interactive design, lab testing, Logo, marketing, multimedia, Page, pencil, posters, presentations, Product Management, prototyping, quality, search engine optimization, sketching, strategy, strategy planning, phone, usability testing, user interface, user interface (UI) design, website design, website development, website, web sites, advanced problem-solving | DESIGNER |
640 | FAMILY ADVOCATE Professional Summary A motivated professional with practical, analytical, and operational skills with resourceful problem solving. Communicative and personable, will learn and adapt quickly. Hands on, follow directions, and serve internal and external customers with poise and professionalism. Skills Strong interpersonal skills MS Word, MS Excel, MS Powerpoint Outlook Benefit servicing systems: ICUE, Facet, ISET Customer service management expertise Citrix, medical benefit and claim systems: KL library, LINX Case Management Medical Terminology Records (VLookup, Pivot Tables, etc) Team leadership Team liaison Self-motivated Extremely organized Client assessment and analysis Risk management processes and analysis Staff development Negotiation competency Active Listening skills Seasoned in conflict resolution Courteous demeanor Employee relations specialist High customer service standards Troubleshooting skills Telecommunication knowledge Work History Company Name Family Advocate // City , State // May 2014 to Current Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts, health reimbursement accounts, and correspondence. Answers customer's questions to help guide and educate them through selecting the best benefit plan options, maximize the value of their health plan benefits by helping them understand and select quality care providers.
Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or connections with iternal specialist for assistance. Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools. Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time. Creates, generates, and initiates request for customer callbacks to allow research and follow-up with the customer. Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues. Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests. Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. Participates in and supports the development and implementation of special projects.
Research and solve claims and billing issues. Helps members with eligibility and benefits coverage questions.
Interfaces with insurance carriers, physicians, hospital and other healthcare providers. Company Name Patient Care Advocate // City , State // January 2008 to May 2014 Maintained confidentiality and compliance standards at all times. Met with patients and families to discuss care and plan of action for future. Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions. Provided subject matter expertise in case management and related procedures. Resolved issues such as billing or communication problems that could affect care. Increased utilization of preventative care to reduce readmission. Updated documentation and reports detailing patient activities, care actions and hospital determinations. Company Name Resident Director/Advisor // City , State // May 2004 to July 2007 Coached students on useful life and personal care skills. Performed several administrative duties, including room transfers, incident reports and maintenance requests. Encouraged a community atmosphere by implementing educational and social programs. Attended, participated and contributed to monthly staff meetings addressing resident needs. Mentored and supervised groups of 56 residents. Mediated and provided professional conflict resolution in a timely fashion. Counseled peers on career, academic and personal concerns. Led by example through mature behavior consistent with university regulations and rules. Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events. Demonstrated a continued commitment to undergraduate teaching through full participation in the college community. Education Master of Chiropractic - Life University // City , State // 2013 Bachelor of Science - Psychology East Stroudsburg University of PA // City , State // 2007 Psychology Skills Administrative support: filing, researching Consulting Customer service, customer support, telephone Data entry: MS Excell, MS Office, Outlook, MS PowerPoint, MS Word Medical Billing and coding: ICD-9, ICD-10 Office management: phone skills, phone, typing | ADVOCATE |
641 | FACULTY, CLINICAL INSTRUCTOR, & CLINICAL COORDINATOR Summary Doctorate-prepared registered nurse and medical author with extensive clinical experience, excellent physical assessment skills, proven strength in teaching, and a passion for health education. Specialized training in pediatric primary care, chronic disease management, sports medicine, nutrition, pediatric cardiology, and mental wellness. Excels at presenting health & medical education, and program management. Professional Highlights Implemented a sustainable quality improvement program within Orland Park School District 135's Physical Education curriculum, impacting over 4800 students grades K-8 Revised a Rush University graduate nursing course curriculum improving online discussion & critical thinking techniques in accordance with national Quality Matters Standards & Competencies for Nursing Education Designed course curriculum, including exam design and evaluation, within university graduate level nursing programs Currently establishing Medical Advisory Board within Orland Park Township, coordinating with University of Chicago and local community stakeholders to provide health services and education programs to district students and athletes Played a major role as medical liaison in medical sales venues educating MDs, surgeons, APNs, RNs, and surgical staff while maintaining business benchmarks and quotas Successful author & editor in preparing medical manuscripts, proposals, and policies for publication submission Effective presenter with ability to convey complex concepts to a variety of audiences and identification of training needs Managed several projects with budget limitations, as well as securing funding Experienced in research, data analysis, and documentation of health conditions & treatment topics, public health issues, & student safety Supported school district staff & community education on physical, cultural, and socioeconomic diversity of student population Experience Company Name City , State Faculty, Clinical Instructor, & Clinical Coordinator 05/2016 to Current Responsible for course lecture, and leadership of clinical instructors within the Master's Entry Nursing Program (MENP) Designed and provided evidence-based information achieving course objectives as required through university program protocol and the national guidelines of competencies for registered nurses Partnered with Clinical Simulation Manager to develop, implement, and evaluate clinical scenarios within the simulation laboratory environment to optimize student learning outcomes Coordinated directly with Medical Education Department personnel to augment the clinical rotation experience with hands-on and observation opportunities for students Company Name City , State School Nurse 08/2011 to Current Demonstrates advance skills in the nursing process of physical assessment, implementation, and evaluation with students and staff Attention to cultural diversity within the health care setting and its effect on care delivery & treatment management Serves as a strategic partner providing school wide proactive direction & training for health and emergency action plans Provides management, recommendation, and consulting services to administrative leadership team on individual student medical status and needs according to state and federal regulations to ensure academic success Excellent skills in finalizing and disseminating medical review data Administers vision and hearing screenings and addresses results with referral resources as contracted with district partnerships and the Illinois Department of Public Health Successfully initiates and manages projects involving teen student volunteers for community service learning in accordance with high school department policies Assures strict adherence to Illinois standards of the Professional School Nurse Practice Act, Illinois School District 135 Board of Education policies, protocol, and procedures regarding student-patient care, safety, data collection, and confidentiality Company Name City , State Clinical Specialist 09/2009 to 09/2011 Provided contractual clinical services to a global medical device company specializing in design, development, and commercializing complex spine and minimally invasive spine technologies and operative techniques. Demonstrated product knowledge expertise, timely troubleshooting, and direct product evaluations of spinal implants, instrumentation, and biologic products involving motion preservation, annular repair, and nucleus replacement. Educated MDs, APNs, RNs, and surgical staff on proper use and maintenance of products, requiring 90% of time spent within operation room environments Company Name City , State Nurse Clinician II (RN) 05/1994 to 02/2010 Specialized in Pediatric Intensive Care Unit & Pediatric Surgical Heart Unit. Responsible for the complete nursing process of critically ill or injured patients in a Level I Trauma Unit and pre and post-surgical patients in Pediatric Cardiac Surgical Unit. Extensively trained to deliver the most sophisticated level of treatment and surgical expertise in Trauma, Complex Pediatric Cardiac Surgery, Neonatal, and General Pediatrics. Successfully performed extensive RN role within cardiology specialty, exhibiting expertise in clinical anatomy and physiology, thorough understanding of surgical interventions and corrective procedures, while encompassing professional and compassionate patient care Education Doctorate in Nursing Practice : Pediatric Primary Care 2016 Rush University , City , State Associate of Applied Science : Nursing Richard J. Daley College , City , State Bachelor of Science : Nutrition Northern Illinois University , City , State Minor in Journalism Licensure & Certification Registered Nurse (1994) Nationally Certified School Nurse, National
Board for Certification of School Nurses (2017) Designation for Individualized Education
Program (IEP) privileges, Illinois State Board of Education (2017) Professional Presentations Evaluation of School District Implementation
of the Knee Injury Prevention Program, Rush University
Polycystic Ovarian
Syndrome in Adolescent Females, Rush University Medical Center
Female Athlete
Triad, Sports Medicine Conference, Illinois School District 230 Quality Matters Concepts
in Online Higher Education Course Delivery, Rush University Fostering Debate in
Online Courses, Rush University Scholarship Wrist Pain in Gymnasts: A Review of Common Overuse Wrist
Pathology in the Gymnastics Athlete, Current Sports Medicine Reports (2016), official journal of the
American College of Sports Medicine Evaluation of School District Implementation
of the Knee Injury Prevention Program, submitted to Sports Health (2016)
“Nurses making an impact: Reducing school
athlete injuries.” Chicago Tribune (2016) http://www.chicagotribune.com/brandpublishing/nursing-in-action/ct-nurses-making-an-impact-reducing-school-athlete-injuries-20160720-story.html Affiliations Illinois High School Association Illinois Association of School Nurses, member American Diabetes Association, Teen Adventure Camp, Illinois Chicago Marathon Medical Staff Special Olympics Medical Staff Society of Children's Book Writers and Illustrators | ADVOCATE |
642 | ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER Summary Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Highlights Microsoft Office Proficiency KRONOS Internet Software Microsoft Word/PowerPoint/Excel Office Management Microsoft Access Organizing Meetings/Materials Preparation LotusNotes & Microsoft Outlook Email Planning and Facilitating Large Events SAP Managing Confidential Records PeopleSoft Employee Benefits Counseling Registrar Arranging Domestic/International Travel Oral and Written Communication SAP Site Security Skilled Proofreader Training and Instruction Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Professional and mature Strong problem solver Resourceful Business writing Dedicated team player Strong interpersonal skills Understands grammar Meeting planning Report writing Report development Schedule management Self-starter Executive presentation development Accomplishments Experience Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, and Information Technology Manager January 2012 to January 2015 Company Name － City , State Provided administrative support to production departments, IT, and Human Resources. Using proprietary software interfaced with SAP, created purchase requisitions, work orders, and goods receipts. Established and maintained complete files and records. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Generated travel and expense reports. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. SAP Site Security Administrator/SAP Training Records Coordinator January 2004 to January 2009 Company Name － City , State Supported all Human Resources functions. Generated reports from PeopleSoft and from site's Access personnel database. Compiled statistics for site Safety Report. Planned and managed Excellence Recognition Awards program and GSK Service Awards Program. Entered training data into Registrar and wrote user manual for the process. Using SAP, entered purchase requisitions and work orders. Generated and maintained training records in Access Training Database for 150+ end users. Generated and amended Production Access Request Forms for 150+ end users. Created and amended MERPS Radio Frequency User Request Forms for 75+ end users. Delivered system security and authorization failure training. Created and maintained SAP User Master Records for over 150 end users. Diagnosed and resolved SAP access problems related to authorization failures. Raised, resolved, and closed Remedy tickets. Made domestic and international travel arrangements. Generated travel and expense reports. Created and maintained local site organization chart. Processed invoices. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. Expedited tuition reimbursements for employees. Served on Ergonomics Team for six years. Selected by Senior Management, due to demonstrated knowledge of SAP and the organization coupled with the ability to readily train end users, to serve as SAP Site Security Administrator/SAP Training Records Coordinator. Administrative Assistant January 1998 to January 2009 Company Name － City , State Computer Instructor January 1996 to January 2001 Company Name － City , State position where provided instruction on use of Microsoft Word and Excel software packages. Also taught course entitled “Introduction to Computers via Microsoft Windows.”. Administrative Assistant January 1996 to January 1997 Company Name － City , State Provided general secretarial and accounts payable services. Department Secretary/Office Manager Payroll Clerk Compensation Assistant January 1989 to January 1995 Company Name － City , State Within 1,750 employee organization, prepared letters, reports, and other documents from rough copy by transcription or from own composition. Entered and retrieved information from computer databases. Analyzed industry data to identify needs and opportunities for BRMC to provide products and services to area businesses. Established and maintained complete files and records. Maintained departmental calendars. Processed changes to employees' personnel records in computer data base. Provided training to Management Orientation Program participants. Calculated wage increases. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Secretary January 1988 to January 1989 Company Name － City , State Charged with general secretarial duties including answering phones, processing mail, and filing, receiving visitors and scheduling appointments. Entered and retrieved resume information from computer data bases. Managed itineraries for candidates, including scheduling interviews and presentations, and making lodging and travel arrangements. Prepared employment requisitions for all vacancies and announcements of open non-exempt positions. Made arrangements for on- and off-site training and development activities, including reserving meeting rooms and securing equipment. Assisted with preparation of company newsletter. Organization had 1,700 employees. Employee Benefits Assistant January 1979 to January 1988 Company Name － City , State Communicated plans to employees. Established and maintained enrollment records through payroll system, and prepared required plan reports. Administered Group's Service Recognition program, including organizing the Service Awards Banquet. Served as liaison with area hospitals for blood donor program. Education Diploma Virginia High School － City , State Skills accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition | INFORMATION-TECHNOLOGY |
643 | PRINCIPAL CONSULTANT Executive Profile A dynamic strategic leader that translates operations and business strategies into maximum profits commensurate with the best interest of shareholders, customers, employees, and the community. An expert in consumer and mortgage lending dedicated to enhancing profitability by streamlining operational platforms, developing new markets, drafting strategic lending initiatives, growing a high-quality loan portfolio and regulating and managing risk. Extremely analytical and knowledgeable of mortgage banking compliance and regulations with proven track record of applying controls to manage risk. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics. Skill Highlights Mortgage Lending Retail / Wholesale Lending Commercial Lending Agency / Jumbo Financing Consumer Lending Indirect Lending Portfolio Management Streamline Operations Business Development New Market Expansion New Product Development Process Reengineering Multi-Site Operations Regulatory Compliance Loss Mitigation Strategic / Tactical Planning Project Management Team Recruitment and Leadership Risk Assessment and Analysis Mergers / Acquisition Educational Seminars Professional Experience Principal Consultant January 2009 to Current Company Name － City , State Mortgage banking advisor specializing in developing and implementing business models to achieve successful streamlined mortgage platforms. Areas of expertise include project management and production, streamline operations, loan analysis, risk management and compliance programs, often working in conjunction with companies such as Navigant Consulting, New Oak Capital, LLC, Solomon Edwards Group, Clayton Group, and CC Pace. Results:: Streamlined and improved the quality of the review process for the OCC Look Back Project as Senior Analyst, while directing and managing one of the most productive and efficient teams of over forty file-review staff completing in excess of 8,000 full file reviews of foreclosure, bankruptcy, and loss mitigation processes Developed a successful new risk management and quality control process which achieved a 55% decrease in documentation and policy errors resulting in loans being purchased and funded in less than half the time Facilitated an increase in monthly production from $12 million to $30 million in less than six months through leading the acquisition of warehouse lines and investors while transitioning company from broker to banker. Chief Operating Officer January 2006 to January 2009 Company Name － City , State Director of all aspects of sales and operations for both retail and wholesale lending including underwriting, closing, post-closing/shipping, secondary marketing, loan servicing, quality control, risk analysis and compliance. Managed all staffing, development of marketing strategies and company direction in conjunction with the President/CEO Results: Increased closed loan production from $10 million to $25 million within six months of start date Reduced average loan closing time from 35 to 17 days by implementing a redesigned streamlined workflow Achieved a 37% reduction in monthly operating expenses by redeveloping and implementing new departmental and corporate budgets while simultaneously increasing production. Senior Vice President January 2004 to January 2006 Company Name － City , State Directed sales and operations staff for retail, wholesale, and consumer direct platforms overseeing all sales, processing, underwriting, secondary marketing, loan servicing, post closing and shipping. Developed and implemented quality control processes, marketing strategies, and annual budgets. Results: led company to record year in new application volume and new loan originations ($1.2 billion) in 2005 Developed and implemented new product matrix which allowed maximization of marketing efforts and improved execution of bulk loan sales in secondary market Restructured operations workflow producing a significant decrease in loan turnaround times while reducing staff by 33% and increasing profitability in excess of 25% Created new empowered work environment which led to increased quality of staffing and employee morale across all departments. Senior Vice President Regional Manager January 2002 to January 2004 Company Name － City , State Managed all aspects of mortgage loan operations including processing, underwriting, closing and post-closing for 16 retail production centers from Massachusetts to Virginia encompassing 178 operations staff and direct interaction with 250 plus loan officers. Key focus given to loan quality, customer service, staffing, and budget forecasting. Results: Produced $250 million in monthly loan production Elevated troubled region to most profitable in company in 6 months while replacing 40% of management staff and 25% of line operations staff Achieved record level mortgage loan growth in 2003. Chief Lending Officer January 2001 to January 2002 Company Name － City , State Responsible for oversight of all lending portfolios including mortgage and consumer loan production, loan servicing, capital markets, loan quality and compliance. Led analysis and review of new products and programs including indirect lending opportunities Results: Reduced closing timeframes by 50% by redesigning mortgage loan origination and workflow to enhance efficiency Improved profitability of loan sales into secondary market place by reengineering capital markets workflow Increased community awareness by conducting first time home buyer seminars for the local communities to educate new home buyers. Senior Vice President - Director of Strategic Projects January 1984 to January 2001 Company Name － City , State Directed and managed a staff responsible for providing leadership in the development and implementation of process improvement and new technology solutions for large cross division projects. Direct accountability for department consisting of five vice presidents (project managers) and project budgets. Selected and managed third party vendors. Indirectly matrix managed approximately 150 employees. Results:. Designed and implemented new workflow encompassing 4 business channels, 5 departments and over 300 people. Supervised Mers (Mortgage Electronic Registration System) implementation team that was recognized as an industry leader. Senior Vice President January 1984 to January 2001 Company Name － City , State Wholesale Lending / Portfolio Retention Managed sales, operations, and underwriting functions. Accountable for loan volume, loan quality, income and expense management, and overall profitability. Managed network of 250 mortgage brokers. Results: Managed sales staff of 15 account representatives in 8 states responsible for developing new clients and servicing existing clients and staff of twenty-seven operations and underwriting specialists. Exceeded production and profitability goals for the region Created positive staff morale and eliminated employee turnover by redefining staffing needs and requirements. Education Bachelor of Science Degree : Finance Banking and Financial Institutions Economics IOWA STATE UNIVERSITY － City , State GPA: Alumni of Alpha Kappa Psi Business Fraternity Finance Banking and Financial Institutions Economics Alumni of Alpha Kappa Psi Business Fraternity Interests Habitat for Humanity
*Ridgefield Conservatory of Dance Additional Information Community Volunteer at:
*Habitat for Humanity
*Ridgefield Conservatory of Dance Skills Streamline, Analyst, Agency, banking, budgets, budget, Business Development, capital markets, closing, Commercial Lending, Consulting, clients, customer service, directing, direction, documentation, Financing, focus, forecasting, Leadership, Regulatory Compliance, Director, managing, marketing strategies, marketing, Market, Mergers, Mortgage Lending, mortgage loan, mortgage loan origination, network, New Product Development, Process Reengineering, processes, process improvement, producing, Project Management, quality, quality control, Recruitment, reengineering, Retail, risk analysis, Risk Assessment, risk management, sales, Seminars, shipping, Solomon, staffing, Strategic, underwriting, workflow | BANKING |
644 | HR ADMINISTRATOR Summary Experience Recruiting Coordinator with 6+ years supporting various industries. Expert in managing background checks 60+ weekly. Processing new hire paperwork; scan, upload and file in employees folders. Proficient in MS Excel - vLook up, Pivot tables, and MS Office, as well as, Taleo, SharePoint, PeopleSoft and Adobe Professional. Initiated and managed background checks for 45 campus locations. Tracked and processed 200+ background checks and job requisitions. Processed new hire paperwork. Scanned new hire paperwork into employees files electronically Assisted in coordinating New Hire onboarding orientation. Highlights TECHNICAL EXPERTISE Adobe Acrobat ADP Enterprise v5 ADP Select SAP (System Application Product) MS Excel (pivot tables, & VLookup) MAS200 Taleo MS Outlook MS Publisher Adobe (Acrobat, Photoshop, Illustrator, InDesign) PeopleSoft SharePoint Concur SnagIt Accomplishments Maintained graduate award budget via MS Excel; stipend, tuition and fees Experience HR Administrator February 2015 to Current Company Name － City , State Provide administrative support to the Director of HR and Sr. Generalist. Verify employment requests for present and former employees; Ev5 and SAP. Process unemployment claims the same day via fax and mail Enter benefit enrollments for new hires in Ev5. Onboard new hire paperwork in ADP Ev5 and SAP; process I9 paperwork. E-verify all new hires. Manage monthly cobra payments using Excel spreadsheet. Human Resources Temp November 2014 to January 2015 Company Name － City , State Provided administrative support to the Sr. Director of HR, HR Assistant and Coordinator. Managed background checks; physician, physician assistants and nurses in ADP Select and EP Staff Check. Processed I9 documents; copy, scan and file. Updated benefit information in ADP Enterprise; add beneficiaries, change of address, dependents. Assembled corporate handbook and benefit packages for new hires. Recruiting Coordinator June 2014 to November 2014 Company Name － City , State Provided administrative support to the Director of HR and 3 Recruiters. Uploaded and track new hire paperwork in Taleo; Applications, CV, Credentials. Maintained and update employee database report via MS Excel; i.e. pivot tables, charts, vlookup and filters Scanned and upload documents in Applicant tracking system. Administrative Assistant February 2014 to May 2014 Company Name － City , State Provided efficient and professional administrative support to the Department and Dean of Liberal Arts & Sciences Prepared department communication, correspondence, and memos Created awards certificate Maintained graduate award budget via MS Excel; stipend, tuition and fees Compiled graduate awards data for MS Excel spreadsheet Maintained department calendars Assisted with requests from Faculty, Staff, and Student Body Human Resources Communications and Staffing Specialist April 2013 to December 2013 Company Name － City , State Compiled latest news from Wellness, President, Benefits, and Human Resources etc onto SharePoint weekly. Coordinated and maintained intranet content and design to ensure consistency, integration, accuracy, and usability. Manage reports in Learning Management Systems; courses that was taken, who signed up to take the eCourses. Designed print media such as posters, brochures, newsletters, and handbooks. Uploaded eCourses in Learning Management System. Assisted with the development of employee training program materials and managing training programs on the Learning Management System. Recruiting Coordinator - Human Resources September 2007 to April 2013 Company Name － City , State Managed & troubleshoot ADP software, background check and drug testing for 45 campus locations. Compiled new hire packages. Managed complex monthly billing using MS Excel -- VLookup & Pivot tables. Organized webinar training for newly hired human resources personal. Trained human resources personal on using ADP, Labcorp and eScreen software. Assisted with organizing onboarding agenda and materials. Compiled and distributed monthly Termination report via ePrise Administrative Assistant - Education Department January 2006 to January 2007 Company Name － City , State Education Bachelor of Fine Arts : Visual Communication , 2010 American InterContinental University － City , State , US American InterContinental University Schaumburg, IL Bachelor of Fine Arts in Visual Communication 2010 Skills Excel, Human Resources, Ms Excel, Training, Adp, Pivot Tables, Recruiting, Adp Software, Billing, Eprise, Onboarding, Testing, Administrative Support, Administrative Assistant, Hr, New Hire Paperwork, Benefits, Integration, Integrator, Intranet, Intranet Content, Learning Management, Learning Management System, Learning Management Systems, Microsoft Sharepoint, Sharepoint, Staffing, Training Programs, Usability, New Hires, Acrobat, Adobe Acrobat, Illustration, Illustrator, Indesign, Ms Office, Ms Outlook, Ms Publisher, Outlook, Peoplesoft, Photoshop, Publisher, Applicant Tracking System, Database, Employee Database, Claims, Cobra, Payments, Sap, Award, Budget, Correspondence, Adp Enterprise, File | HR |
645 | SALES ASSOCIATE/MERCHANDISER Experience Sales Associate/Merchandiser Jul 2014 to Current Company Name Investigate and resolved customer inquiries and complaints in a timely and empathetic
manner. Run markdown reports, manage store replenishment and analyze buying reports. Contact customers to follow up on purchases, suggest new merchandise and inform them about
promotions and upcoming events. Operate POS system to itemize, open credit accounts and complete an average of 50 customer
purchases. Write sales slips and sales contracts. Plan and coordinate the availability of products for advertising and promotion purposes. Answer an average of 20 calls per day by addressing customer inquiries, solving problems and
providing new product information. Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges and security practices. Describe product to customers and accurately explain details and care of merchandise. Confer with store managers to obtain information about customer needs and preferences. Monitor and analyze sales records and consumer purchasing trends. Anticipate consumer buying patterns to create a purchase and inventory plan. Set and recommend mark-up rates, mark-down rates and selling prices for merchandise. Complete stock orders and manage inventory levels. Organize and track departmental receipt flow for new and reorder merchandise. Partner with sales representatives and managers to coordinate delivery and merchandising
schedule. Educate employees on new merchandise during seasonal workshops. Group Sales Associate Oct 2003 to Jan 2008 Company Name Provided outstanding customer service to existing and potential patrons in order to maximize
group ticket sales. Developed new clients by focusing on assigned target markets, with the resulting goal of
significant increased gross sales. Produced target market sales analysis reports to track sales trends from year to year. Provided proactive customer service to donors and patrons interacting via phone, email or in
person to assist in matters related to ticketing, upcoming events, and membership benefits. Assisted with organization of prospect lists and coordinating other materials pertinent to
planning solicitations, cultivation events, and other activities. Concluded advanced bookings with the box office by preparing all details of group contracts
through the Tessitura ticketing system. Followed up with patrons to ensure timely payment and that the client receives tickets and
materials needed for their performance. Actively pursued client stewardship opportunities such as hosting clients for dinners,
performances, and other relationship building initiatives. Worked with management and various departments to address specific customer service
requests as needed such as; accessibility accommodations, transportation needs, dining,
receptions, and tours. Office Assistant Sep 1998 to Oct 2003 Company Name Managed all day- to -day administrative responsibilities which included; reporting and
documentation, record keeping, maintaining of files, correspondence, internal/external
communications. Planned and developed the conference program, agendas, schedules, sessions, handouts and
other collateral materials. Promoted and marketed the conference, created and disseminated brochures, articles, and
email blast. Handled administrative details such as registration, payments, and travel/transportation. Responded to inquiries and ensuring clear communication with speakers, conference
attendees, and other staff. Education Bookkeeping 2018 Stratford Career Institute － City , State , Canada The Training Source, Inc. Summary CLIENT RELATIONS | OFFICE OPERATIONS | Performance-driven administrative professional;
with over 10 successful years facilitating support services and managing fast-paced office operations. I
have Strong organizational and communication skills. Advanced understanding of customer needs
with diligent attention to detail, resulting in superior customer service and high levels of client
satisfaction. Highlights People-oriented Filing and data archiving Creative problem solver Payment processing Quick learner MS Windows proficient Exceptional communication skills Account reconciliation 50 WPM typing speed Proofreading Skills Account reconciliation, administrative, advertising, benefits, brochures, communication skills, contracts, Creative problem solver, credit, client, clients, customer service, delivery, documentation, email, Filing, inventory, manage inventory levels, mark, market sales, materials, merchandising, Office, MS Windows, Office Automation, Payment processing, policies, POS, promotion, Proofreading, purchasing, Quick learner, record keeping, relationship building, reporting, selling, sales, phone, transportation, typing speed, 50 WPM, workshops, articles | SALES |
646 | CONSUMER SERVICES ADVOCATE Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Seasoned in conflict resolution Active listening skills Energetic work attitude Telephone inquiries specialist Customer service expert Adaptive team player Visual merchandising proficiency Fashion knowledge Opening/closing procedures Telecommunication skills Invoice processing Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Work Experience Consumer Services Advocate June 2014 to January 2015 Company Name － City , State Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires. Helped the company grow into a multi branded company. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Guaranteed positive customer experiences and resolved all customer complaints. Account Manager January 2014 to June 2014 Company Name － City , State Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies. Assisted my agent in surpassing his sales goal for the month by $30,000. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Developed new customer prospects or referrals. Executed outbound calls to existing customer base resulting in an increase in sales. Generated leads for new sales through telephone and email contact with customers. Customer Service Representative April 2013 to December 2013 Company Name － City , State I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers. Communicated all merchandise needs or issues to appropriate supervisors. Accurately logged all daily shipping and receiving orders. Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Worked under strict deadlines and responded to service requests and emergency call-outs. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Shipping and Receiving August 2012 to April 2013 Company Name － City , State Answered the phone, shipped out and received all packages and car parts, and worked the front counter. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Developed new customer prospects or referrals. Communicated all merchandise needs or issues to appropriate supervisors. Accurately logged all daily shipping and receiving orders. Stocked and rotated inventory regularly. Hostess and Server June 2011 to August 2012 Company Name － City , State Greeted customers and showed them to their seats Placed orders for customers and served their food accurately and in a timely manner. Assisted customers with store and product complaints. Worked as a team member performing cashier duties, product assistance and cleaning. Prevented store losses using awareness, attention to detail and integrity. Guaranteed positive customer experiences and resolved all customer complaints. Replenished merchandise shelves with items from the stockroom. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Seaman Recruit May 2010 to June 2011 Company Name － City , State Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program. Selected to lay watch over entire division. Selected as Guidon for my division. Educational Background Associate of Science : Computer Science Southern University － City , State Continuing education in Computer Science High School Diploma : Dance Alabama State University － City , State Continuing education in Dance and Computer Science Student body government representative High School Diploma : Dance , 2008 Alabama School of Fine Arts － City , State Student body government representative 3.7 GPA Skills Cash handling Shipping and receiving Careful and active listener Multi-tasking Professional and friendly | ADVOCATE |
647 | SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, and hands-on engineering manager with 20+ years of product development experience in broadcast media, and 10+ years of experience in leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, and project transitions. Professional Experience September 2009 to Current Company Name City , State Software Engineering Manager Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications, Playout business unit: Relocated from IL to CA, took on larger role, and video server applications as well. Led team of 6 from Burbank, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Introduced peer reviews, repurposed components, and all 3 teams collaborated as one large team. Adopted Scrum since 2014 (ScrumMaster), team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins, 30+ products. Recipient of "Reuse Innovation Award" for IP reuse, major factor to Server business unit turnaround. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled UI clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS. Supports multiple raster sizes and bit rates; "ready to go" and "just in time" sessions. Team helped with providing C# web service framework, CLI bridge layer, and device testing. Published functional, REST API, and URI specification document. JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes. Created header only JSON parser on top of open source "rapid json" for SAX style reader. Developed new services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided GPRX, Helper, and Requestor to completion. Published 10 JSON protocol API documents for 3rd party and in-house use. Content Manager service for primary-backup workflows Multi-threaded rules based engine to manage media contents between two domains. Architected and developed new UMID based solution (gen 2) for new workflow needs and scalability. Scavenger, Transcoder for low-res proxy management Needed solution to improve legacy products, required regular hand holding, remained escalated. Proposed new approach, teamed up, and successfully wrote two new 24/7 products. MediaBase DLL, desktop explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet storage scalability needs. Achieved constant UI performance under few milliseconds regardless of user operation. Proposed to introduce "dta-handler" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. November 2005 to August 2009 Company Name City , State Software Engineering Manager Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing. Established development process document for consistent procedures and peer code review guidelines. Team established crash dump analysis procedures to help troubleshoot hard to repeat issues. Released deliverables for Video Editing Suite 2.5 Proposed architecture and teamed up to develop server integration modules for video broadcast workflows. August 1997 to October 2005 Company Name City , State Principal Software Engineer Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures. Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space. Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code. August 1994 to July 1997 Company Name City , State Software Engineer DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space, and developed projects include Project media management tools, Render Bank, and video effects. Education and Professional Training Illinois Institute of Technology City , State M.S : Computer Science Computer Science National Institute of Technology City , India B.E : Electronics and Communication Engineering Electronics and Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer | ENGINEERING |
648 | CONTRACT SENIOR ASSOCIATE MEDIA PLANNER AT SAPIENTNITRO Summary To obtain a mid-level leadership position in media that will utilize my strong analytical, negotiation and creative- thinking skills. Experience Contract Senior Associate Media Planner at SapientNitro 07/2014 - Current Company Name City , State Clients: KPMG, Citizens Bank, The Institutes, Moven Involved in all aspects media planning and buying process, from client briefing to post buy reporting Provide POVs for new vendors and opportunities Compile RFPs for potential partners and negotiate media costs. Secure media placements and issue approved vendors IOs Create strategic and tactical media recommendations with traditional and online components Analyze campaign reporting and provide clients with optimizations Assist media finance team in vendor payment and client billing Lead status updates calls with clients, present media recommendations and POVs. Freelance Sales Planner 04/2014 - 05/2014 Company Name City , State Served as primary POC for Major Projects brought in by Ad Sales Team. Created media plans and PPT decks for incoming RFPs and meetings for Ad Sales Team. Coordinated with multiple departments within the Ziff Davis Organization; ensuring programs have all necessary requirements to launch timely and effectively. Managed client and agency expectations, creative approvals, project timelines, and asset allotment for Ziff Davis programs and projects. Managed the expectations of Ad Sales, Operations, Sales Development, Tech, Finance, and Editorial, to guarantee internal protocols and workflows are met with each program. Worked with Editorial staff to coordinate Ad Sales and Editorial Programs. Brainstormed with Marketing team to create innovative ideas for the Ziff Davis organization and prospective advertisers. Freelance Associate Media Planner, Digital 01/2014 - 02/2014 Company Name City , State Clients: WEtv, Sundance TV, FUSE, Nuvo TV, 20th Century TV RFPed potential vendors for upcoming campaigns. Reviewed vendor proposals, negotiated plan, and assisted with putting together campaign recommendations for clients. Created and updated buy sheets for client approval. Entered all media buys into Strata, and sent/received signed IOs from vendors. Coordinated digital production of custom assets with vendor, client, and creative agencies. Created t-sheets for Ad Ops team, and send out tags to approved vendors. Met with potential new partners to learn about capabilities and ad opportunities. Provided campaign reporting for currently running campaigns, and in-depth post reporting using Dart DFA and Excel. Studio Manager 08/2013 - 01/2014 Company Name City , State Opened job numbers and created estimates for new jobs. Scheduled and attended all pre-shoot meetings, noting any changes or requests. Set up and broke down shoots for visiting client, assisting with any needs during the day. Revised and sent out estimates and payments to vendors and clients. Assisted food stylist, prop stylist, and photographer during shoot prep, shoot, and post shoot by running errands, and anything else needed. Digital Sales Planner 07/2013 - 08/2013 Company Name City , State Assisted Director of Sales Development and Account Executives in assembling customized marketing plans for incoming RFPs from agencies and clients to meet their advertising objectives. Helped in managing key relationships with agency personnel and clients. Worked with Account Executives to ensure a smooth transition from pre-sale responsible to post-sale and campaign activation. Entered and managed sales inventory through Dart DFP, and created and/or revised insertion orders for agencies and clients. Key liaison between digital production, ad ops, and project managers to ensure delivery of strategic and successful media programs with optimal CTRs, and other key digital metrics. Contract Marketing Coordinator at Verison FiOS 04/2013 - 05/2013 Company Name City , State Provided support for 16 Account Managers and two Regional Account Mangers. Pulled and analyzed multiple daily sales reports through VZaI. Created new reports at the request of Account Managers and Regional Account Managers. Managed six street team employees for fieldwork events and event reporting. Freelance Digital Media/Traffic Coordinator at Prudential 02/2013 - 03/2013 Company Name City , State Entered new campaigns into MediaVisor and MediaOcean to create IOs for publishers and traffic sheets for creative departments. Provided monthly campaign report and analysis using Dart DFA. Cost audited all media spend of the previous months activity for finance department. Point person for Aventa, trafficking company, and assisted with any issues or questions about current and upcoming campaigns. Freelance Assistant Digital Media Planner At Neo@Ogilvy 12/2012 - 01/2013 Company Name City , State Clients: Caesar's Entertainment Assisted with submitting and processing media invoices through ASPEN. Maintained vendor relationships and monitored delivery of active campaigns. Generated and analyzed all campaign reports to determine media spend and performance against respective metrics, in addition to presenting results and insights directly to the client. Assisted in RFP and media negotiations, and issues insertion orders to publishers using DDS. Created media recommendations and media flowcharts for upcoming campaigns. Integrated Junior Media Associate 11/2011 - 11/2012 Company Name City , State Client: Samsung; Enterprise and Consumer Business and Telecom Samsung Developed strategy for traditional and interactive media, and tactical interactive media recommendation for new products launches, and other key products under the Enterprise (B2B) and Consumer Business Divisions for Samsung US. Lead weekly status calls with the client, creative agencies and other partners for 9+ campaigns. Activated digital executions from RFPs to post-buy reports, using MediaOcean and Dart DFA. Analysis and present bi-monthly campaign reporting with optimization recommendations. Utilize industry tools such as IMS, Comscore, and Tardiis to develop campaign recommendations, as well as weekly presentations of industry trade articles. Provide POVs on new partners and opportunities for the client Accomplishments Completed Starcom Mediavest Group Flight Basics training course. Education Present Certification : eCornell - Marketing Strategy Seven-course online marketing certificate with MBA-level strategic marketing training. December 2010 Bachelors of Arts : Seton Hall University - Communications City , State GPA: GPA: 3.4 Emphasis in Public Relations Marketing, Public Relations and Journalism coursework Member of PRSSA, Member of Alpha Phi Sorority: Director of Marketing, 2008-2009 and Vice President of Marketing, 2009-2010 Skills M edia Planning/Buying Softward: MediaOcean, DDS, MediaVisor, Aspen, Strata, Dart DFA and DFP Research Software: IMS Clear Decisions (MRI), comScore, Adviews, Snapshot, SRDS, eMarketer Other Software: Salesforce, Central Desktop VZaI, Hyperion, Lotus Notes, Mircsoft Office Suite, Google Drive and Docs, Box, QuarkXPress Mac/PC Platform proficient | DIGITAL-MEDIA |
649 | ADMINISTRATIVE ASSISTANT/SITE CLERK Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. But most important, to show that I am capable and open for changes Skill Highlights Microsoft Office proficiency Excel spreadsheets Time management Dedicated team player Self-directed Spreadsheet development Self-directed Professional and mature Mail management Resourceful Strong interpersonal skills Core Accomplishments Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Increased office organization by developing more efficient filing system and customer database protocols. Administration Answered multiple phone lines, transferred calls to corresponding employees. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Professional Experience Administrative Assistant/Site Clerk Mar 2007 to Current Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. I have entered work order request to Building Services for maintenance and repairs also have followed up with the department to make sure that these repairs have been fixed. Maintained the front desk and reception area in a neat and organized fashion. Answering phones, helping parents with any concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working on spreadsheets for assistant principal. Also covering other positions such as attendance technician and assisting the nurse's office. One of my job duties is ordering employee uniforms from Aramark. I am in charge of filing supply order for school cafeterias. Keeping track of our supply inventory in the storage room. Staying up to date with the school cafeteria Health Inspection Reports. Updating the CACFP and SNP Site Monitoring Reviews. Making employee packets for new hired employees. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Maintained the front desk and reception area in a neat and organized fashion. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Standardized department filing system to increase efficiency. Developed more efficient filing systems and customer database protocols. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Receptionist/Telephone Operator Aug 2008 to Jun 2010 Company Name － City , State Answering phones, helping parents with any concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working on spreadsheets for assistant principal. Also covering other positions such as attendance technician and assisting the nurses office. Enter emergency information into database Powerschool. Updating the ical with dates, events, ect. Working on the weekly bulletin that is located on Powerschool. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Receptionist/Administrative Assistant Apr 2006 to Nov 2006 Company Name － City , State Answering phones, paging, Faxing, Filing invoices, Distributing mail, stamping mail, Fed-ex, greeting vendors & applicants, filing out application, Microsoft word, Excel, keeping track of company directory. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Education High School Diploma , General Education 2000 Valley High School － City , State Select One , General Education Orange Coast College － City , State Associate of Arts , General Education Santa Ana College － City , State I am currently attending Skills Database, Faxing, Filing, general office duties, Internet Explorer, Excel, mail, office, Outlook, Power point, Microsoft Word, repairs, spreadsheets, supply inventory, technician, Answering phones, Good Customer Service, Multi-Task Management, Spreadsheets, 10-key, Data entry, Translator | ARTS |
650 | PROGRAM MANAGER/BUSINESS ANALYST Summary Highly enthusiastic, self-motivated Program Manager/Business Analyst with experience in military and corporate working environments, dedicated to maximizing assets through process improvement methods and constant innovation. Core Qualifications Former member of the United States Air Force, served 8 years Excellent time management Teaching, inspiring and counseling Experience working special military computer programs Reliable and dependable Very personable and team player Outstanding Motivator Achievements Material Development Created continuity system for new program managers to create an continuous uninterrupted work environment Process Improvement Developed flawless deployment system that resulted in personnel and equipment deployment with zero discrepancies over a 5 yr period. Research: Performed research and analysis for Air Force level Project Manager Training: Delivered training and implemented new system in tracking completion . Completed training on-time and under-budget. Professional Experience Program Manager/Business Analyst May 2010 to October 2014 Company Name - City , State Served as Program Manager/Program Analyst for all deployment related activities for an operation of over 300 employees. Responsible for managing the alignment of personnel to specific Unit Type Codes (UTC) and associated Air Expeditionary Force (AEF) rotations. Adviser for significant problem areas and provided guidance to resolve personnel, equipment and training problems. Compiled and extracted data from reports for inclusion in the monthly status report briefings. Assured a high level of expertise and standardization in the evaluation and qualification process of deployment systems through diligent training of deploying military and civilian members. Provided accurate information and reports to accomplish the administrative and analytical work in the maintenance of the automated official property book record and backup files. Project lead for employer on all Air Force level deployment inspections to execute assigned missions, exercises, contingencies and operations. Evaluated information from multiple agencies to develop an understanding of the business requests and needs and translated them into application and operational requirements. Researched, evaluated and prepared long-range and short-range business plans through collaboration multiple agencies to ensure personnel and equipment constant movement. Worked with personnel to obtain requirements through interviews, document analysis, business process descriptions, workflow analysis and use. Fitness Center Director November 2009 to May 2010 Company Name - City , State Managed multi-million dollar fitness facility, coordinated monthly fitness activities base populace of 45K. Supervised fitness employees, wrote appraisals and maintained training records for employees. As top supervisor was selected served as Project Lead for U.S. Armed Services Team during the Military International Olympics Served as a Contract Officer Representative (COR) for agency contracts and provided the necessary equipment, materials, furniture and services. Contract Officer Representative for equipment needs for six fitness centers; to include family fitness rooms, youth training programs and specialty fitness classes. Established fitness plans for all training, fitness classes, incentive programs, and special events. Assisted in oversight for all fitness contracts and ensured payments were made in accordance with the contract and Air Force guidance. Knowledgeable in exercise science including kinesiology, functional anatomy, exercise physiology, nutrition, program administration, and injury prevention. Training Manager, Staff Sergeant October 2004 to September 2008 Company Name - City , State Reviewed training circulars, master training schedules, inspections and test results to determine necessary unit and individual training. Assisted in designing, developing, evaluating, revising, and selecting training programs, training material (written training guides or pamphlets, graphic visual aids, training films, video cassettes, sound recordings, multi-media video training tapes, or curriculum materials, etc.), training methods (classroom lecture, hands on, e-learning, computer based, etc.), and training aids for the professional development and delivery of training in support. Used advanced technology programs to create, develop, and facilitate training functions (i.e., automated tracking system, tracking of student certification/re-certification status, maintaining information, and researching outside sources for training support material, etc.) and developed and implemented testing procedures for required certifications. Provided instructional support for the education and training programs, with emphasis on the development and implementation of the educational component of the Prevention and Management of failures. Planned, promoted, and developed educational programs and designs the program by analyzing the need for personnel, facilities, supplies, and materials. Developed new or revised training or materials for formal/informal courses. Evaluated and analyzed the effectiveness of all training programs. Education and Training Bachelor of Science : Management , Dec 2015 Park University - City , State BS in Management (Dec 2015), Secret security clearance, Customer Service Training Instructor, Deployment Manager Training, Defense Readiness Response System training course, Training manager course Supervisor safety training , Leadership school, Accountant/Resource Adviser training, Agile/Scrum Training and Computer Base Training, CPR certified Skills Administrative, Leadership, Analytical, S upervisory, Excellent Written and Verbal, Customer service, Excellent Computer Skills (Microsoft Word, Office, Power Point, Excel). | FITNESS |
651 | ENTREPRENEUR GENERAL MANAGER Summary Over 17 years' experience in Airport Operations safety and training with an extensive knowledge of the applicable federal rules and regulations affecting the safe and efficient operations of FAR Part 139 certified airport. Experienced in accident investigation and analysis to develop action plans and initiatives to address accident trends. Experienced in transportation management, and gas station management with a profound ability to plan, organize, coordinate, prioritize, assign and evaluate the work of subordinate employees. Immense ability to prepare accurate plans cost estimates, and reports. Uncommon ability to make accurate computations and cost projections, Sound ability to communicate effectively, both orally and in writing and to prepare reports of a complex technical nature. Proficient in research, writing, case management and client relations. Highlights Collective bargaining techniques Public policy background Data collection and analysis Exceptional organizational skills Safety policy development Analytical thinker Mediation Project management Creative problem solver Contracts Accomplishments Planned and implemented an online training that saved thousands of dollars on overtime payments and facilitated the compliance of required recurrent training programs. Spearheaded the 0 runway incursions program during a runway renumbering during Miami International airport expansion project, reducing and eliminating runway incursion during that period. Implemented an Tug Numbering System critical during tug operations at Miami International Airport. Experience 11/2011 to 11/2013 Entrepreneur General Manager Company Name － City , State Managed the daily operations of the gas stations. Oversaw sales, inventory and staff on a monthly basis. Conducted and performed inspections of all gas equipment and facilities. Maintained and obtained a clean and customer friendly environment for various customers. Enforced and implemented strict policies and procedures regulating the gas stations. Responsible for hire and managing more than 30 employees. Oversaw the price management of fuels and merchandise. Monitored monthly sales, and inventory, prepared monthly cash balance reports for the gas station and convenience store. Sought, prepared, negotiated and obtained contracts with USAID to deliver food and seeds throughout Haiti. Created, prepared, and maintained records and documents related to the operation and administration of the delivery of assigned loads, and prepared reports related to the work. Conducted researched, evaluated, and make decisions on what mode and route to take for transportation of loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, and evaluated the work of subordinate's employees. Coordinated and oversaw the daily operations of the trucks, Prepared and administer the budgets. Answered inquiries and complaints from our customers related the delivery of loads. Monitored ongoing expenses relative to budget projections.Recruited, retained and developed staff.Recruited, retained and developed staff. Increased company market share by 20% in just 3 Monitored 4 project budgets each for 24.months. Developed and managed annual operating budgets for the gas station and the transportation business. Oversaw the development and launch of Haiti Towing business. Recruited, hired and trained 30 new employees for the gas station, the convenient store and the transportation department, Built and maintained effective accounts receivable and cash flow monitoring systems. Boosted revenue by $100,000.00 in the first year by spearheading development of waste control.. Mentored, coached and trained 5 team members. Identified inefficiencies, made recommendations and implemented them for process improvements. 06/1995 to 01/2011 Safety & Training Coordinator Company Name － City , State Responsible for the preparation of training for more than 15,000 airport employees. Planned, directed, oversaw, reviewed and evaluated the work of staff providing support to airport training program. Maintained or directed the maintenance of accurate records and files. Monitored changes in legislation and FAA regulations that may affect training program operations or service delivery; evaluated their effect upon program activities and recommends appropriate policy and procedure modifications. Developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification and/or new training program development. Test theoretical and practical knowledge of aviation safety and ramp safety. Analyzed training programs to assure competency of persons operating vehicle on the airfield. Prepared reports of airfield inspections to document findings. Approved or disapproved issuance of certificate of vehicles operators on the airfield. Promoted training programs through developing contacts with various organizations and through electronic media announcements. Represented MIA Airport in acting as a trainer in aviation safety in various airports throughout the Caribbean. Provided fiscal oversight for Airside Division, in particular, training cash collections, equipment purchase orders. Tracked Employee Performance training requirements to make sure that are in compliance with FAA Rules and Regulations. Responsible for issuing department vehicle, and equipment. Assigned, distributed, checked, and verified access personnel work load. Approved requests for emergency delivery on the airfield. Monitored safety condition of the airfield, maintained and ensured the smooth operation of the airport. Ensured that all operators adhere to the rules and regulation of the department. Monitored construction and maintenance projects affecting airfield activities. Ensured compliance with Federal Aviation Administration (FAA) and Miami-Dade Aviation rules and regulations to effect the safe and efficient operation of the Air Operations Area (AOA). Represented the Airside Operations at safety meetings. Planned and managed event logistics. 07/1988 to 07/1994 Company Name Education December 2007 Bachelor : Public Administration Barry University － City , State Public Administration June 2004 Associate : Business Administration Miami Dade College － City , State Coursework includes Organizational Behavior, Economics Skills balance budgets, contracts, delivery, inventory, managing, access, personnel policies, program development, safety, sales, trainer, training programs, transportation | AVIATION |
652 | VP, PUBLIC RELATIONS ACCOUNT DIRECTOR Professional Summary Dedicated and experienced communications and public relations vice president with a proven track record of success in the areas of food, retail, tourism, technology, science, biotechnology, healthcare, retail, non-profit and government. Media relations expert with history of securing placements in top publications and outlets. Highly regarded for leadership and execution of award winning public relations and integrated marketing campaigns. Skills Work History VP, Public Relations Account Director 09/2006
to Current Company Name – City ,
State Strategize, direct, manage and oversee day-to-day and long-term communications and public relations activities for high profile accounts such as Ocean City, Md., Department of Tourism, OLD BAY, McCormick & Company, Marble Slab Creamery, Great American Cookies, Pretzelmaker, Hot Dog on a Stick, The Maryland Stem Cell Research Commission, The Maryland Technology Development Corporation, Nobel Learning Communities, Inc., and The Center for Eating Disorders at Sheppard Pratt. Create, execute, and manage local, regional and national integrated marketing, media relations, public relations and branding campaigns that meet specific communications goals. Demonstrate expertise in the areas of written communications, editing, media documents and press kits, feature and speech writing, message points, newsletters, interview coordination, internal and external communications plans, crisis communications and response, website copy and maintenance, marketing collateral pieces, and social media posts. Serve as spokesperson and on-call crisis management and response and strategy expert. Secure placements in consumer and trade media outlets. Tops hits include the front page of USA Today, The Today Show, Studio B with Sheppard Smith, Fox & Friends, Newsweek, and Huffington Post. Pitch, organize and schedule media tours with client spokespeople. Advise and streamline internal communications processes and procedures for clients and offer council for communications best practices. Work with MGH's internal research team to conduct and evaluate quantitative and qualitative research in regard to brand awareness, consumer preferences and behaviors. Lead and manage staff to ensure accuracy in writing, consistent account messaging, and client and media interaction. Recruit, hire and mentor department new hires and oversee the MGH intern program. Play a key role in MGH's new business process including responding to RFPs, meeting with potential clients and presenting ideas and concepts for new business wins. Display department and account leadership and success through swift rise in MGH management structure. Promoted from account coordinator, to account executive, to account manager, to account director to current position (vice president, public relations account director) in eight years. Public Relations and Marketing Coordinator 01/2006
to 08/2006 Company Name – City ,
State Wrote and drafted press releases, media alerts, pitch letters and articles for Marketing Edge clients. Coordinated correspondence regarding press releases including the scheduling of interviews and appearances. Created advertising taglines, copy, image selection and ad layout for Marketing Edge clients. Charged with the task of handling publicity and marketing efforts for books written by Marketing Edge clients. Included frequent correspondence and contact with the media and major corporations. Drafted proposals for potential Marketing Edge clients in regard to public relations and marketing strategies. Intern 07/2005 Company Name – City ,
State Worked with the Governor's speech writer developing and writing speaking and briefing points for the Governor's public appearances including important announcements regarding the State of Maryland and press events. Researched in great detail information and details regarding many of the Governors speaking engagements to ensure accuracy and precision in each speech. Developed a keen sense of the Governors writing and language techniques and the ability to reproduce those styles in speeches. Charged with the sole responsibility of creating and organizing a speech archive for the Governor's personal use that followed the span of his political career during terms in the House of Delegates, United States Congress and as Governor of Maryland. Intern 07/2004 Company Name – City ,
State Researched and provided support on legislative topics that were of interest to the Governor. Wrote policy briefings for the Governor's staff on various legislative topics. Constructed informational binders for the Governor and his policy staff on issues facing the State of Maryland. Included in-depth research, interviews and preparation of materials. Attended weekly meetings and briefing events with the Governor. Intern 10/2000
to 07/2001 Company Name – City ,
State Assisted with case work regarding constituent problems, requests and concerns. Drafted a speech that the Congressman read in front of the House of Representatives. Worked on the Congressman's campaign for re-election to Congress in 2000. Assisted with paper work and applications for the Congressional Nominations to the National Service Academies. Performed various clerical duties such as filing, answering phones, prepared correspondence dealing with constituent inquires. Education Master of Arts : Strategic Communication December 2006 Villanova University -
City ,
State Master of Arts : Villanova University -
City ,
State Masters of Arts : Strategic Communication 12 2006 -
Strategic Communication Graduate Certificates: Graduate Certificate in Public Relations and Journalism : 5 2006 -
Bachelors of Arts : Political Science 5 2005 Cum Laude Gettysburg College -
City ,
State Political Science Skills streamline, ad, advertising, branding, business process, clerical, CMS, council, crisis management, crisis communications, client, clients, Edge, editing, filing, front page, Functional, Hot Dog, image, Journalism, layout, leadership, letters, Mac, director, marketing strategies, marketing, marketing collateral, materials, media relations, meetings, mentor, messaging, Excel, Microsoft Outlook, Power Point, 2000, Microsoft Word, newsletters, Operating Systems, organizing, presenting, press kits, press, press releases, processes, proposals, Public Relations, speaking, publicity, qualitative research, read, Research, scheduling, speeches, speech writing, speech, strategy, swift, answering phones, Tops, website, written communications, written, writer, articles Additional Information LEADERSHIP/VOLUNTEER WORK Advisory Board Member of Business Volunteer Unlimited's GIVE Program - Public Relations Co-Chair 2010 Graduate of Business Volunteer Unlimited's GIVE (Getting Involved in Volunteer Experiences) Program Past Board Member and Regular Volunteer at The Baltimore Humane Society - Manager of Volunteer Partnership Program with MGH Baltimore Child Abuse Center (BCAC) - Pro Bono Public Relations Support Volunteer at The SEED School of Maryland Active Member of the Gettysburg College Alumni Association - Baltimore Chapter STANDOUT AWARDS Public Relations Society of America, Maryland "Best in Show" Winner, OLD BAY "Baltimore Bill the Weather Predicting Crab" Media Stunt (2013) The Maryland Daily Record "20 in Their Twenties" Winner, named one of the leading young business professionals in Maryland business and one to watch (2011) Public Relations Society of America "Bronze Anvil," Ocean City, Md., Department of Tourism Press Kit (2008) State of Maryland Governor's Citation, awarded for positive contributions to state government and community (2004) Congressional Award of Recognition, awarded for leadership within the community (2001) | PUBLIC-RELATIONS |
653 | AGENCY SALES RESOURCES Summary Seeking to secure a position with a well established company that prides in the growth of its employees. With
the ability to showcase versatile knowledge in auxiliary mechanic I hope to build a lasting partnership with
whom I gain employment. Skills 2011 - 2012 2014 Regular care coordinator Perform household task and run errands Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving Talk and give company to clients and participate in resident activities Take and record vital signs Assist with moving to Bath, bed, and wheelchairs Take care of pets Nurse Assistant/Caregiver Medical Case Management - Fort Worth, TX - 2009 to 2011 Maintain and set up patient rooms Perform preventive maintenance on emergency equipment Assist with patient and family education Assist R.N. and L.V.N with sterile and non-sterile dressing changes CPR Qualified Answer multi-line phone, operate fax and copy machine Prioritize patient daily care according to acuity and scheduled patient procedures Conduct analysis and recommend suitable solutions to real time performance issues (4 years), Handle inbound calls and provide one-call resolution to problems reported (2 years), Responded to client calls and provided instructions for troubleshooting (2 years), Provided technical and analytical support at the call center (1 year), Proficient in MS Excel, word and various database management applications Proven ability to learn and operate software applications quickly (8 years), Analytics (1 year), Problem Resolution (Less than 1 year) Accomplishments February 2014 to February 2017
Program: Non Lethal Weapons training to include; OC Certification, Baton Employment, and Close Range
Subject Control (CRSC) Techniques
ADDITIONAL INFORMATION
The machinist deals with a series of different operations associated with machining work. It requires good
training and skills to handle these tasks and hence, while writing a resume cover letter for the machinist position,
you have to highlight your skills and expertise in handling advanced machines and technology, your keen
interest in learning new technological inputs, professional experience etc. Experience Agency Sales Resources Jan 2017 to Current Company Name － City , State Agency Sales Resources - Provide support to State Farm agents and their staff, and to other State Farm
associates . Providing a remarkable customer experience. Communicating with customers in a courteous manner using approved scripts via phone or written
correspondence
Provide accurate and timely customer service to external and internal customers, Provide centralized service
to field leaders and agents. Answer inbound calls, determine purpose of caller and distribute to appropriate personnel. Proficient in Microsoft Word, Excel, Outlook,. Personal Care Assistant Jan 2017 to Current Company Name － City , State Assist patients with daily activities, feeding, and personal hygiene. Administration of medications,
companionship. Captioning Agent Jun 2016 to Dec 2016 Company Name － City , State Caption Telecommunications connections, IVR, Web Communications for the Deaf and Hearing Impaired. Customer Service Representative, Troubleshooting technical problems; create problem reports. Ability to multi-task to accomplish workload efficiently using analytical skills. Ability to maintain accuracy and
production standards. Technical and Oral communication skills. Problem solving skills. Attention to detail and accuracy. Waitress/Cashier/Hostess Jan 2016 to May 2016 Company Name － City , State Operate a cash register including cash transactions, checks, charges. Greet customers in a timely, professional and engaging manner. Follow through on all customer questions and requests. Answer the telephone using the appropriate greeting. Observe customers and check identification for proof-of-age; deny sale of alcohol to underage or intoxicated
customers. Maintain check-out area: fill register supplies, bags; wipe counter tops. Handle customer issues that may arise. Take food and drink orders. Meet and greet customers. Operate cash register and receive payment from customer in cash or credit card. Provide excellent customer care. Responsible for the cleanliness and organization of assigned food venue. Promote positive guest relations. Education and Training BA , Psychology ABA 2018 Kaplan University Psychology ABA A.A.S , Business Administration General Pre 2017 Navarro College Business Administration General Pre JST , Mechanical Machinist Mechanical Engineering 2014 Vincennes University MM A School － City , State Mechanical Machinist Mechanical Engineering General Studies November 2012 Cedar Valley Community College General Studies Personal Information Service Country: United States
Branch: U.S NavyRank: E-3 Willing to relocate: Anywhere Skills analytical skills, Agency, Attention to detail, call
center, Call Center, Caregiver, Case Management, cash register, Interpersonal communication, Oral communication, CA, CPR, credit, client, clients, customer services, Customer Service, customer care, database management, doors, equipment operation, fax, hoists, HOME CARE, IVR, Listening, notes, Machinist, maintenance schedule, materials, mechanical, MS Excel, Excel, Outlook, word, Microsoft Word, Navy, Naval, Assist patients, personnel, copy machine, Problem Resolution, Problem solving skills, quality, Quality assurance, quick, real time, repairing, Sales, San, schematics, self-motivated, scripts, Telecommunications, telephone, phone, toileting, tops, Troubleshooting, Verbal Communication Skills, record vital signs, written Additional Information Willing to relocate: Anywhere
Authorized to work in the US for any employer MILITARY SERVICE
Service Country: United States
Branch: U.S Navy
Rank: E-3
November 2011 to September 2014
AWARDS
Community of Heros
March 2016
CERTIFICATIONS/LICENSES
Certificate Of Contamination | AUTOMOBILE |
654 | DOMESTIC VIOLENCE COUNSELOR ADVOCATE Summary I am a responsible self-starter who communicates well and is dedicated to providing great customer service and staff support. I am comfortable working autonomously or in a team-based setting. I am both calm and focused, great at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Experience 01/2015 - Current Company Name － City , State Domestic Violence Counselor Advocate The nonprofit organization that I
work for has had a contract with the Department of Children and Family Services
of San Bernardino County since 2010 to provide Domestic Violence counseling,
education, advocacy and support for their staff and clients at their Eastern
office. I work onsite at the county office Monday through Friday 8am to 5pm and
provide the follow Duties; crisis
intervention, trauma informed care, preventative services, and support services
to victims of domestic violence; their families, as well as CFS staff. Services
include assessing victims for danger, safety planning, assisting victims to get
into emergency shelter, providing weekly domestic violence education classes
and groups, accompany and advocate for clients at the Juvenile Dependency and
or superior court, as well as linking victims up with
additional resources in their community. How I
provide support services to the department staff is by attend daily RAM's (Risk
Assessment Meetings). These are meetings where the social workers and I provide
the information collected from the family and present them to CFS social
workers, supervisors and management regarding which key factors are present, which
are not, assessing the degree of risk in a family and if the family has a plan,
support system and the likelihood of future maltreatment to a child or
adolescent. I will also attend TDM's (Team Decision Making meetings) a Team
Decision Making meeting is a collaborative process designed to produce the best
joint decision concerning the family, the child's safety and placement, with
contributions from: Children, Family, CFS staff, family members/parents, the
child (when appropriate), community partners, service providers, foster
parents, family's support networks, and other supports as invited. I follow-up
and documented the outcome of each referral till services are completed and
cases are closed. I also present yearly workshops and
training for CFS staff, new hires and interns regarding domestic violence. I
also continuously develop and provide brochures, written material and the
latest information to raise the awareness of domestic violence. Part of my
regular office duties includes completing a daily service log, daily case
notes, new client intakes, preparing referral outcome reports and letters for
the department or court and monthly summary reports.
02/2013 - 07/2015 Company Name － City , State Shelter Hotline Advocate I took a graveyard position at this shelter working 4 nights a week 10 hours each night from 10pm to 8am my duties included; Taking nightly hotline calls: conducting crisis intervention over the phone and in person, conducting shelter intakes if appropriate or referring the caller to other requested resources in their community. I would provide onsite supervision of the shelter and its residence overnight. Daily duties included: Walking the shelter every hour assuring that the residents follow the house rules for example safety, bed time, curfew, noise level and any conflict resolution that may occur. Working with shelter clients consisted of teaching independent living skills such as, cooking, household chores, laundry, personal hygiene, interpersonal communication, and the effects of domestic violence as well as working with them on communal living skills. Occasionally I would dispense medication, first aid, hygiene products or transporting the clients and their children to the ER as needed. I performed daily documentation of client's behavior, actions and needs that they may have throughout the night in their file. Part of my administrative duties was to maintain, update and submit accurate documentation of our hotline reports, and closing the files of clients that exited the shelter. I would also make sure the shelter and offices were maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis. I was frequently asked to ensure that all new personal were well versed and trained on the overnight shelter operations and procedures by providing training for new employees, interns and volunteers. 08/2008 - 04/2013 Company Name － City , State Domestic Violence Counselor Advocate I began working with this agency
as an administrative assistant helping the office program director, my regular
office duties included, answering and screening a heavy volume of phone calls
which for the first 2 years included hotline calls, handling the mail, filing,
making copies, maintaining accurate inventory of office supplies, ordering
supplies and assisting
Clients with intake paper work. After
completing the state mandated 40 hour training I worked my way up to advocate
part of my new duties included assessing clients and providing crisis
intervention when needed. I facilitated support groups and life skills, empowerment
workshops.
In 2009 when our office program director left
I took over managing the day to day operations of our outreach center as well
as working with clients one on one from 2009-2011. The added responsibility was
to coordinate with a local organization that provided us with food for our food
pantry when we used to buy the food in the past. I collaborated with local
community partners, agencies and organizations so that we all work together to
provide clients and their families with as many services as they need on the
mountain. I planned and put on fundraisers and event in the community to raise
awareness for domestic violence and sustain our agency, this was accomplished
by our take back the night event, our candlelight walk, ice cream social as
well as tabling at yearly resource fairs and making presentation to our local
schools, agencies and organization. I was also responsibly to train our new
office hires and volunteers as well as doing my part in presenting at our State
Mandated Domestic Violence training that the agency conduct 2 times a year.
09/2005 - 07/2007 Company Name － City , State Administrative Assistant My general office duties included fielding
and screening phone calls for administration and sales representatives.
I handled daily billing and invoicing for two
office locations one being out of state in Saint Louis MO. I was responsible for
all the accounts receivable and collections.
I assisted in coordinating LTL shipping and
prepared import documentation for customs, Acor imported their ball bearing parts
from China.
I prepared all daily reports, spreadsheets,
return goods authorizations and payable verification and verified potential client's
credit references and provided references for existing clients. 09/2000 - 06/2005 Company Name － City , State Administrative Assistant My responsibilities included conducting I-9
review, drug test, reference and criminal background checks on potential
employees in accordance with EEOC regulations and agency standards.
My daily duties included updating and
maintaining client and employee data on the agency's computerized system.
Performed clerical duties such as typing, faxing, and sending e-mails, as well
as, handling all of the agency's correspondence.
I addressed clients and
employees inquiries/concerns by assisting them or directing them to the
appropriate party in a timely manner.
I scheduled and conducted interviews with
clients and potential employees.
I performed follow-ups with clients during
employees first month of work and checked on them on a regularly basis.
Responsible for all accounts receivable and
accounts payable.
I also created and maintained the agency's
website. Education 1995 Citrus College General Education General Education 1992 Glendora High School West College Medical Assistant High School Diploma Domestic Violence 40hour training Languages Bilingual Fluent in Spanish Skills Microsoft Office: Word, Excel, Power Point, Outlook
* Programs: AIMsi, OMS Systems, UPS Worldship and ALICE, Apricot.
* Type 40 WPM, 10-key touch by Sign & Touch | ADVOCATE |
655 | LOGISTICS COORDINATOR Summary To obtain a full-time position with a company that offers opportunities and growth potential, while contributing to the success of my employer. I'm a executive who is a dynamic leader, team player and motivator. I have over 15 years of Human Resources/office experience to contribute to any company or organization. I'm a detail-oriented person with excellent analytical skills and experience with benefits and payroll administration. Along with 10 years of Community service work. Accomplishments Employee of the Month Award Team Player Award Experience July 2013 to November 2013 Company Name City , State Logistics Coordinator Rail logistics work in-bounding and out-bounding trains in three different states, for a local railroad Ensuring vins from big three and other automotive companies were on the correct trains Data Entry of all switch Instructions Document train information, along with verifying waybills, for vins correct destination Matching waybill numbers Ensuring that all information inputted is accurate giving attention to detail December 2011 to October 2012 Company Name City , State Administrative Assistant/Receptionist Answering telephones and welcoming guests. Receiving and directing visitors, Word processing, photocopying, filing, and faxing Assist in scheduling and organizing complex activities such as meetings and department activities for members of the Management Team, Maintaining/reordering office supplies Coordinate travel arrangement for employees and consultants as necessary Coordinated work activities of subordinates and staff January 2011 to September 2011 Company Name City , State Project Lead Project Manager assisting 36th District Court with transition from one HRIS/Payroll System ADP 5.0 to ADP HR-B and Workforce Now; servicing 400 employees March 2008 to October 2008 Company Name City , State HR Coordinator Administered monthly payroll for 30-employees for 3 different sites Managed all employee benefits, building, contents, D&O, liability for multiple sites. Reviewed job descriptions developed by hiring manager, and ensured FLSA compliance Coordinated formal employment offers; pre-employment drug screen and background check(s) Created and maintained employee files; employee database. June 2006 to February 2008 Company Name City , State HR Specialist Facilitated the hiring and placement process for over 100 different positions Supported disciplinary action and terminations including COBRA administration Conducted employee training of Benefits eXpert and IPAY systems Administered employee welfare benefits and open enrollment Organized return-to-work program, and employee health and safety training Prepared monthly reconciliation for temporary employment accounts. August 2001 to June 2006 Company Name City , State HR Benefits Administrator Prepared monthly reconciliation for healthcare accounts for BCBS, BCN, HAP, Total Healthcare, Omnicare, Delta Dental, SunLife and Mutual of Omaha Life Insurance, Employee Census Report creation Responded to inquires/concerns regarding employee healthcare benefits Experience with Worker's Compensation, STD/LTD, FMLA, ADA, Child Support Orders, COBRA Administration, LOA, and The Healthcare Reform Act Handled recruitment and placement of union employees Prepared paperwork for new hires and terminating employees with completion of paperwork. Completed ADP system reports for HR compliance Education 2016 University of Phoenix Health care Mgmt BS BS: Healthcare Administration-HM University of Phoenix -Healthcare Administration w/ a concentration in Health care Mgmt. (Pending) 2013-2016 Accomplishments -Trained 350 staff-members on use of HRIS self-service benefit system, ADP's Benefit eXpert -Ability to handle multiple priorities simultaneously -handle all human resource functions with a high level of confidentially -Ability to meet deadlines -Ability to work alone or in a team setting -Ability to set a goal, and make sure that goal is carried out to the fullest. -Ability to produce work with a high degree of accuracy and attention to details -Employee of the Month Award -Team Player Award -Conducted new hire orientations quarterly -Implemented an in-house hiring system; also implemented a back-to-work program for all employees on workman's compensation, the DIA is still using today. Professional Affiliations Warren Conner Development Coalition -Detroit Skills Compensation, Healthcare, Hr, Benefits, Cobra, Reconciliation, Adp, Accounts For, Ada, Annuities, Dental, Fmla, Healthcare Accounts, Healthcare Benefits, Leave Of Absence, Life Insurance, Loa, Long-term Disability, Ltd, New Hires, Recruitment, Short-term Disability, Std, Award, Excellent Multitasker, Simultaneously, Team Player, Health And Safety, Terminations, Training, Payroll, Administrative Assistant, Answering, Faxing, Filing, Office Supplies, Receptionist, Scheduling, Telephones, Word, Adp Hr, Project Manager, Database, Employee Benefits, Flsa, Liability, Detail-oriented, Human Resources, Office Experience, Automotive, Data Entry, Logistics, Railroad | ARTS |
656 | SALES ASSOCIATE Professional Profile Reliable Sales Associate experienced in retail sales, well trained in product placement and merchandising. Extensive experience in inventory management and shipment processing. Knowledgeable of the fashion industry, including current trends. Enthusiastic, trustworthy and fashion-savvy; with proficiency at building positive relationships with new and existing customers by offering superior customer service. I am proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker, friendly, knowledgeable and persistent team player, always pushing the people around me to do that extra step. Along with retail, I have worked in the culinary field as an important aspect to the restaurant, being rewarded with promotions due to hard work and dedicated time. Qualifications Merchandising Stocking Retail Sales Credit card Transactions Meeting Sale Goals consistently Documentation familiarity Accurate money handling Sales expertise Customer oriented Verbal/written communication Active listening skills Upselling Strong interactive skills Internet marketing Social and new media Point of Sale (POS) system operation Passion for customer satisfactions Cash register familiarity Inventory control Outgoing personality Team-player mentality Experience Sales Associate 01/2016 to 05/2016 Company Name City , State Priced merchandise, stocked shelves and took inventory. Maintained established standards, including window, sales floor and promotional displays. Operated cash register for cash and credit purchases. Completed all point of sale opening and closing procedures, including counting contents of the register. Educate customers of the brand to incite excitement about the company's missions and values. Cleaned and organized the store Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Hostess/Server 07/2015 to 01/2016 Company Name City , State Greet people Take orders Preform side jobs (ex:clean tables) Answer phones and anywhere else I was needed by staff momentarily. I was promoted from food runner to hostess and then to a server over the year I've worked there. Listened to customer needs Completed purchases with cash, credit and debit payment methods. Trained new employees Skillful on promoting food items Sales Associate 05/2015 to 11/2016 Company Name City , State Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls professionally with knowledgeable responses. Developed and executed sales promotions. Provided knowledge on product and service information. Maintained up-to-date knowledge of customer buying habits. Crew Member/ Assistant 01/2013 to 07/2015 Company Name City , State Organize desks and work areas. Inventory Cut lawns, trim hedges, Blower work Filing work and setting appointments Using computer programming Excel to input management information Listened to customer needs and preferences to provide accurate advice. Answered incoming telephone calls with professional and knowledgeable responses. Maintained up-to-date knowledge of customer buying habits. Education Plantation High school City , State , USA Graduate in August of 2016 Affiliations CPR & AED certified & SERVSAFE certified Personal Information I work very efficiently around people, or stressful situations. I am friendly and easy to get along with; I enjoy positive environments and I like to add a positive tone to any surrounding environment. Authorized to work in the US for any employer. Awarded in ServSafe 2015, passing the National Exam when the exam was provided to culinary students 3&4 at my school. I also participate in the Culinary club from August 2014 to 2016. Along with the Key club from November 2015 to 2016 (Community service club, working most of the time in no profit areas). Also joined a Fashionista from 2014-2016, group which we went to around to organizations donating old clothes and accessories. After my extensive participation and planning I was promoted to President of the Club. Skills Cashier, Filing, Inventory, Leadership qualities, People skills, Tables, Team work, Answering phones, Good People Skills, Lead by example mentality Meeting Retail Goals efficiently. | SALES |
657 | SALES SUPPORT Experience SALES SUPPORT February 2002 to January 2010 Company Name － City , State Directed team-centric initiatives to process and release 56,000+ digitally preflight pdfx1a Run of Press /magazine ads totaling $50 million in publications via Associated Press AdSend, B-Linked AdTransit, FTP sites and platforms for Macy's, Inc. Liaised among production department and Pre-Press teams to ensure color corrections and quality control were maintained, as well as staff at major magazines doing color mark-ups on press runs / approvals for quality control. Implemented VIO Adsend Web Application to release digital plate Macy's ads to publications, as well as Soft Proofing for both Creative and Production Departments and AdGate Adsend program for releasing ads to publication. Served as a Stakeholder / Team Member of a Soft Proof Committee responsible for implementation of new Approve V.1.3 Digital Color Approval / Correction System on EIZO monitors. Led transition team centralizing four 4 / Color Run of Press (ROP) operations divisions into new Macy's, Inc. Continually aligned costs with planned budget to decrease production expenses 25% every quarter. Increased processing efficiency 50% decreased errors 75% via a new Adsend Roadmap for Adobe Advertising Cloud team. Created cost-controlling production schedules to coordinate an increase in Macy's ROP and Magazine Ads. Contributing to a $200+ million sales increase for Macy's East during a 4th Quarter Holiday Season. Marketing Project Production Manager, Production Manager January 2010 to February 2018 Company Name － City , State Led and supervised forward-thinking teams in conceptualizing, developing dynamic templates, releasing direct mail, inserts, and outdoor ads to pre-press department and external vendors. Coordinated final direct mail/SEM ad review meetings with SVP of Marketing Operations to facilitate sales edits, and proofread approved URL/QR Codes/Web ID's. Managed ad traffic flow to Pre-Press and Blue Line sign offs for creative team, as well as final delivery of print and digital files to external printers via FTP sites. Performed quality control and color correction mark-ups for completeness and accuracy. Created InDesign templates for blow-ins/stich-ins, OOH campaigns/Omnichannel platform. Led negotiation meetings with Creative, Pre-Press, printers, and vendors. Continually ensured scheduled press run timekeeping within budget by 85%, by providing final roadmaps to printers. Selected by VP of Marketing & Operations to co-train all newly hired employees because of cross-functional leadership skills. Played a vital role in achieving $250+ million Direct Mail sales for Fall and Spring Seasons, by creating new proof process. Receiving Macy's "Marketing Star of the Year Awards" from 2013 - 2018 for exemplary job performance managing inserts. Successfully managing production of new annual Macy's Men's Fashion Book direct mail and SEM campaigns. Advertising Project, , Color Run of Press/Magazines. Staging Street Operations Manager January 1998 to January 2010 Company Name － City , State Assistant Production Manager January 1998 to January 2002 Company Name － City , State Marketing Manager January 2000 to January 2001 Company Name － City , State Advertising Manager, Advertising Sales Support January 1995 to January 1998 Company Name － City , State Education Master of Business Administration : Marketing & Project Management SOUTHERN NEW HAMPSHIRE UNIVERSITY Bachelor of Arts : History & Political Science (Management & Marketing) MANHATTANVILLE COLLEGE PMP Certificate in Project Management Certificate in Digital Plate Processing Certificate in Pre-Press Preparation & Processing Certificate in Soft Proofing Certificate in 4 / Color Processing & Correction Certificate in Social Media Advertising Certificate in Email Marketing Certificate in (SEO) Search Engine Optimization Certificate in Google Analytics Search Advertising Certificate in Branding & Fan Building Certificate in 3D Printing Workshop Certificate in Digital Photography Workshop Summary QUALIFICATIONS FOR PROJECT MANAGER, MEMBER SUPPORT TOOLS AND PROCESS
Innovative Leader Committed to Delivering Excellence in Marketing & Advertising and Maximizing Bottom-Line Results.
Highly Accomplished Marketing/Advertising Project Manager with Digital/Print Production Leader, and Ad Manager experience who drives Campaign Development, trends tracking, Consulting, Project Management, and initiatives to align with a company's vision. Innovative Thought Leader who develops synergistic campaigns for world-class print products/services, cultivating a strong brand image with superior quality. Influential Strategist who Leads Cross-Functional Teams/Processes, Advising on Creative Assets, Ad Manage on SEM Platforms, develops alliances among senior-level decision-makers, top vendors, media companies, and agencies. Affiliations American Marketing Association The Organization of Black Designers Advertising Production Club of New York
National Black MBA Association Association for Project Management Digital Marketing Association Digital Advertising Alliance
Macy's Thanksgiving Day Parade Committee Macy's 4th July Fireworks Committee The Bowery Mission Henry Street Settlement Highlights Vendor Relations Project Management/OOH 4/Color Correction Specialization Team Building / Training / Innovation Print Production/ Schedules Creative Team Collaboration Process Optimization Consulting / Negotiation / Maximization Strategic Analysis / Planning Graphic Design / Ad Traffic Soft Proofing / Digital Files Proofreading / Editing / Quality Control Building Templates Strategic Planning / Implementation Cost Reduction / Avoidance Turnaround / Crisis Management Digital Photo Retouching Microsoft Office Suite / Adobe Creative Suite / QuarkXPress ADTransit / ADSend / Pre-Press Skills Vendor Relations Project Management/OOH 4/Color Correction Specialization Team Building / Training / Innovation
Print Production/ Schedules Creative Team Collaboration Process Optimization Consulting / Negotiation / Maximization
Strategic Analysis / Planning Graphic Design / Ad Traffic Soft Proofing / Digital Files Proofreading / Editing / Quality Control
Building Templates Strategic Planning / Implementation Cost Reduction / Avoidance Turnaround / Crisis Management
Digital Photo Retouching Microsoft Office Suite / Adobe Creative Suite / QuarkXPress ADTransit / ADSend / Pre-Press | SALES |
658 | SENIOR GRAPHIC DESIGNER Summary Diverse, results-oriented graphic designer with over 30 years of experience in print, logo design, and dimensional signs. Passionate about comprehensive, strategic and brand-building design. Demonstrated ability to work both independently as well as collaborate in large design teams. Flexible, big picture, out-of-the-box thinker and expert brain-stormer, with special emphasis on conceptual design. Highlights Graphic Design Expertise Creative Design Aptitude Quality Assurance Team Leadership Adobe CC Suite Strategic Planning Training and Development Corporate Design Accomplishments
Successfully orchestrated complex projects
from the idea stage
through design, mock-up, and final rendering
to meet customer
expectations, while building
customer loyalty.
Grew
client base through strategic relationship building and
consistently delivering successful campaigns and designs.
Experience 03/2017 to 08/2018 Senior Graphic Designer Company Name － City , State Sketched designs for large home builders, such as Stanley Martin, Ryan Homes, NV Homes, Van Metre Homes, Stylecraft Homes, Dan Ryan Homes etc. Adhered to strict branding guidelines when preparing sketches for client review Designed logos, interior acrylic display signs with stand off wall mounts, 3-D signs, impact logo signs, Routed Top signs, whip flags, mailboxes, take one boxes, feather flags, amenity signs, site ID sign, model ID signs, banners, and more! Prepared all final print files Uploaded sketches and final print file links to Keyed IN initially, and then to Pace Software. Cut vinyl on FC7500 Plotter 01/2005 to 01/2017 Senior Graphic Designer/Production Manager Company Name － City , State Developed creative graphics that simplified complex messages. Recommended techniques, methods and media best suited to produce desired visual effects. Adhered to all corporate brand guidelines when preparing graphic materials. Maximized operational efficiency by mentoring
staff on various customer service initiatives.
Spearheaded and coordinated
graphic design projects from
conception to completion.
Collaborated
with clients to create vision, conceive designs, and
meet tight deadlines daily. Developed excellent relationships with
multiple vendors and outside
installers to ensure the
success of current and future projects. Created and fashioned highly persuasive
sales and marketing
proposals.
Processed
Estimates, Price Proposals & Invoices and e-mailed
customers via Quick Books.
Printed
in-house designs and customer prepared files on wide format
printer.
05/1995 to 01/2005 Graphic Designer Company Name － City , State Designed interior and exterior signs, banners, trade show graphics, association graphics, dimensional signs, etc Vectorized and designed client logos Cut vinyl on Ioline Graphics Plotter Printed graphics on HP 5500 large format printer Education Liberal Arts Florida State University Panama Canal Branch Visual Communications Art Institute of Pittsburgh － City , State Associates Degree Skills Invoicing: Quick Books Software: Adobe Illustrator CC & CS6, Adobe Photoshop CC, Corel Draw x7, Microsoft Office Suite, Omega Composer Printers: HP 5500, HP DesignJet L25500 Vinyl Plotters: Summa D120R, Graphtec, Ioline, HS15, FC 7500 Sign Tracking Software: Keyed IN and Pace Portfolio www.dmohanco.com Linked In https://www.linkedin.com/in/denyse-mohancographicartist | DESIGNER |
659 | IT TECHNOLOGY SPECIALIST Professional Summary Analyst with extensive experience in Information Technology. Proficiencies include trouble shooting hardware and software issues. Experienced Service tech with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Qualifications TCP/IP, Network monitoring and tools, storage management, knowledge of desktop support procedures and active directory, skilled in software and Microsoft operation installation and maintenance, working knowledge with Windows 2000, 2003 & 2008 Server install, Microsoft office 2000 through 20010 applications software, Windows XP, Vista, 7 and 8 pc and lap top install and management. Professional installation and upgrades, Network Security and protection measures, networking cable patch panel install, testing and layout, fiber optic installation, testing and lay. Web development and design using software front page, html and python applications. Experience IT Technology Specialist 09/2015 to 04/2016 Company Name City , State Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in [positive outcome] . Provided onsite training. Provided Tier1 & Tier2 level support;. Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment. Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment. Perform general maintenance, repair computer systems and peripheral equipment. Replace and install cable (cat5) network cable. Managed and trouble shoot telecom phone system. Field Service Tech 03/2014 to 04/2015 Company Name City , State Level 1 Field Service Tech Provided Tier1 & Tier2 level support; Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment. Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment. Perform general maintenance, repair computer systems and peripheral equipment. Replace and install cable (cat5) network cable. Information Technology Specialist 08/2010 to 09/2006 Company Name City , State Provided hardware support related to pc, lap tops, note books technical issues, software application and OS issues. Assists clients with recommending, scheduling and implementing system hardware and/or software upgrades based on needs and anticipated growth. Set up and maintained active directory requests, setup network ids/email accounts and remote desktop support for specific client. Offered assist for website design, layout and hosting. Offered residential customers technical support with hardware and software issues related to hard drives, power supply replacements and virus removal. Information Technology Specialist 09/2006 to 08/2010 Company Name Conducted analysis to address network issues which led to install of a T1 line. Monitored multiple databases to keep track of all company technology inventory. Provide trouble shooting support in matters related to computer hardware and software issues. Identify any computer architectural requirements; establish and upgrade systems; maintain installation records; improve system performance; maintain technical knowledge. Set up and maintain local area network using cable layout and fiber optic connections. Configure and trouble shooting routers, pix, Domino Server and Microsoft Windows 2003 Server. Oversee staff related issues related to computer upgrades, hardware problems, virus, email accounts/ network ids, remote desktop support and training. Develop policies and procedures for internet access and antivirus installations. Communicate effectively with end users, vendors and upper management. Trained end users in office applications and security issues. Managed all pc hardware and software office applications and installations at the local branch offices, feed mills and truck shop in the Laurinburg, Bladenboro, Tar heel and Nichols S.C. locations. Education Bachelor of Science : Business Management August-05 National American University City , State Business Management Associate/Degree : Business Computer Programming May-92 Robeson Community College Business Computer Programming CERTIFICATIONS Comptia Network February-14. Comptia A February-14. Skills active directory, antivirus, C, cable, cat5, computer hardware, hardware, client, clients, email, front page, hard drives, hardware support, html, ids, internet access, local area network, layout, Domino, office applications, Microsoft office 2000, Windows 2000, Microsoft Windows 2003 Server, Windows XP, Network Security, Network, networking, OS, all pc hardware, phone system, Develop policies, POS, power supply, python, routers, scheduling, TCP/IP, technical support, desktop support, telecom, tops, trouble shooting, upgrades, upgrade, Vista, website design, Web development and design | INFORMATION-TECHNOLOGY |
660 | SALES ENGINEER Summary I am currently looking to advance my career in a position that offers a greater challenge, and the opportunity to enhance the company's productivity and reputation. With my educational background and the experience which I have gained in my previous position, I can effectively connect with customers, sales team, and the professional services department. Skills Strong analytical skills Excellent communication skills Strong interpersonal skills Critical thinker Data mining Data quality Data warehousing Database management Experience Sales Engineer November 2016 to May 2017 Company Name － City , State Deliver insight to clients via Webex about Mirth Solutions, primarily Mirth Connect, appliances and other NextGen Product solutions. Prepare a sales reports via salesforce by collecting, analyzing, and summarizing sales information and R&D and application trends. Provide expert level product consultation to align implementation deliverables with client expectations and sales objectives. Perform current state reviews and future state recommendations to enhance productivity and increase ROI. Achieved organizational objectives for the development and delivery of complex, multi-product proposals such as quotes, RFP's, and SOW's; to be delivered within timely and accurate manner. Review all proposals, whether by writing new content, editing technical content, and coaching other team members while ensuring that the proposal was compliant, compelling and aligned to client requirements and business drivers. EHR Application Specialist April 2014 to March 2016 Company Name － City , State Reviewed and analyzed pre-existing artifacts and associated applications to understand as-is process. Troubleshoot EHR/EMR case for Hosted clients by locating, reproducing issue, and using SQL Server Management Studio, SQL Statements, SQL Profiler, SQL Tracing. Communicate with development team regarding the application Defects and Enhancement Request while working with the support team to ensure the team meets goals at all times. Analyze and independently identify complex problems within the content-based software and/or a stakeholder's data to create requirements. Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions in order to determine the most appropriate way to define requirements. Xaxis, (24/7 Media. Business Data Analyst December 2013 to January 2014 Company Name － City , State Monitor, Analyzing, and Optimizing campaigns via Open Ad Stream (Ad Server), AppNexus, and Saleforce while being an expert on all areas of the sites and be able to make recommendations on placements based on key categories and clients. Understand the varied needs of and specific business objectives/goals of Client. Analyzing and identifying the trends and/or issues within data, and be able to make changes and/or recommendations to optimize. Perform regular quality checks (QC) of large data sets and large data loads through Oracle. Extracted, compiled and tracked data, and analyzed data to generate reports using advanced Excel functions to generate spreadsheets and pivot tables. Manage deliverables and requests for new retailers, items and data coverage. Data management tasks including receiving retail data from partners, data scrubbing, data loading into OAS application, data attribution and mapping. Education and Training B.S : Business Administration, Management & Marketing Option , May 2014 The Pennsylvania State University Business Administration, Management & Marketing Option 3.51 Dean's List (6) Master of Professional Studies in Data Analytics – Business Analytics Option , 2018 The Pennsylvania State University － City , State Master of Professional Studies : Data Analytics - Business Analytics Option , Present The Pennsylvania State University Data Analytics - Business Analytics Option 3.71 Marketing Assistant , October 2014 I.C.A.P (Indian Cultural Association of Pennsylvania) － City , State Marketing Assistant Complete event planning by analyzing budgetary constraints
*Gain communication and relationship building skills while interacting with members during event setups
*Market events through social media, while marketing the brand through self-branding Interests SASA (South Asian Student Association), Penn State Abington
Vice President / Event Coordinator / Technical analysis September 2010 - May 2014
*Plan events to increase communication and cultural awareness on campus and in the community
*Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles. Languages Trilingual - English, Hindi, and Guajarati Technical Qualifications Communication: Trilingual – English, Hindi, and Gujarati Documentation Tools: Microsoft Office Suite, Enterprise Architect Project Management: JIRA, Rally Methodologies: SDLC, Agile, and Scrum Language Familiarity: SQL, CSS, JavaScript, XML, HTML, XHTML, and HTML5 Data BI Tools: Tableau, R, SAS, and Excel Database Tools: MySQL, Microsoft SQL Server, and Oracle Network Software: Citric and MS Remote desktop CRM Applications: Salesforce, and Service Desk Enterprise Operating Systems: Windows XP/Vista/7/8/, Mac OSX 10, iOS, Android Additional Information SASA (South Asian Student Association), Penn State Abington
Vice President / Event Coordinator / Technical analysis September 2010 - May 2014
*Plan events to increase communication and cultural awareness on campus and in the community
*Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles. | SALES |
661 | EXECUTIVE CHEF Summary I bring with me culinary creativity, strong leadership foundation and hard work. I have over twenty years experience in
many fascists of the restaurant business that I bring with me. I would be an asset to anyones team. I'm a very skilled and
resourceful chef that leads by example. Experience Executive Chef March 2012 to April 2015 Company Name － City , State Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Interviewed and hired all back of the house employees Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff in producing food for banquets, catered events, large sporting events and comedy shows. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Displayed a positive and friendly attitude towards customers and fellow team members. Assisted in kitchen design. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns and budget. Quarterly menu testing of all staff Consistently produced exceptional menu items that regularly garnered diners' praise. Executive Chef January 2011 to February 2012 Company Name － City , State Created menus for all outlets including breakfast, lunch, dinner and a bar menu. Provided courteous and informative customer service in an open kitchen format. Displayed a positive and friendly attitude towards customers and fellow team members, and club members Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Established and maintained open, collaborative relationships with the kitchen team. Conducted 2nd interview and hired all back of the house staff. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget. Over saw sous chef work and responsibilities. Lead line cook October 2009 to January 2011 Company Name － City , State Station worked responsible for ticket times and coordinating the flow of the food as well as the grill and broiler. Cutting whole fresh fish, and trimming filet's Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Assisted with production of food for banquets, catered events. Sous chef January 2010 to October 2010 Company Name － City , State Worked all of stations in the kitchen and trained all new hires. Recreate the chef specials. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Chef and or GM to conduct staff meetings and resolve service, product and personnel issues. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Established and maintained open, collaborative relationships with the kitchen team. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Lead chef February 2007 to September 2009 Company Name － City , State Implemented and supported company initiatives and programs of Chappy's L.A.Kitchen Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Consistently kept a clean and safe environment by adhering to all of Chappy's standards. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team and wait staff. Consistently produced exceptional menu items that regularly garnered diners' praise. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Education DIPLOMA : CULINARY ARTS , 1998 Pinellas Technical Education Center － City , State CULINARY ARTS Florida Restaurant Association Achievement Award Top 1% of class Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine GENERAL COURSES : 1997 Johnson & Wales University － City , State American and Continental cuisine, stocks and sauces, baking and pastries, and dining room essentials. Gibbs High School － City , State General education courses studied. Attended four years of R.O.T.C. leadership training. Interests Being a good member of anyone's team includes taking ownership and performing at their best to get the job done.
Ownership is leadership, and I bring that with me as well as creativity, enthusiasm, hard work, and a great attitude. Additional Information WHY WOULD I BE A GREAT ADDITION
Being a good member of anyone's team includes taking ownership and performing at their best to get the job done.
Ownership is leadership, and I bring that with me as well as creativity, enthusiasm, hard work, and a great attitude. Skills Attention to detail, budget, C, color, cost control, customer service, Focus, inventory, leadership skills, leadership training, Director, meetings, personnel, POS, producing, purchasing, Fast learner, receiving, safety, staffing | CHEF |
662 | AVIATION SUPPLY SPECIALIST Summary Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 50 pounds. Service-minded Stock Management professional with over 8 years of experience working for leading retailers such as Marine Corps, KFC. Adept at maintaining adherence to strict guidelines and regulation to maintain safety. Increased efficiency by working collaboratively with cross-functional teams to optimize customer service objectives. Experienced Stock Clerk with over 8 years of experience coordinating receipt and processing of products across diverse retail environments. Practiced in unloading, unpacking, labeling and stocking shelves. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Skills Stockroom procedures Report creation Product organization Materials transport Adaptive team player Loss prevention Dependable and reliable Inventory control Project organization Problem resolution Process improvement RFI Scanners Administrative support Planning and coordination Team management Organization Inventory management Supervision Team building Invoice generation Experience 05/2015 to 05/2019 Aviation Supply Specialist Company Name － City , State Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked. Managed vendor relationships to support supply chain and maintain product quality. Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement. Coordinated shipping and receiving schedules with production to assist in traffic control on docks. Readied merchandise for sales floor by marking items with identifying codes and accurate pricing. Continuously moved and unpacked over 50 pounds of aviation parts packages, maintaining efficiency and accuracy for long shifts. Examined packages and goods for damage and notified vendors of specific issues requiring replacement. Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas. Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Organized storage of articles in bins, floor, shelves and assigned areas according to product categories. Reordered stock to replenish inventory without interruption to production Replenished inventory with focus on addressing customer needs. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes. Received orders via phone, mail, fax and internet daily. Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment. Carried out duties within fast-paced retail environment, providing organized stocking methods and plans. Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow. 05/2011 to 05/2015 Aviation Supply Clerk Company Name － City , State Improved customer satisfaction by finding creative solutions to problems. Performed site evaluations, customer surveys and team audits. Supported Customer Care department by compiling paperwork and taking detailed meeting minutes. Provided excellent service and attention to customers when face-to-face or through phone conversations. Handled all delegated tasks, including customer liason and procurement. Created agendas and communication materials for team meetings. Earned reputation for good attendance and hard work. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Recognized by management for providing exceptional customer service. Improved operations by working with team members and customers to find workable solutions. Enforced safety regulations and FAA standards governing production, maintenance and operation of aircraft. 12/2010 to 05/2011 Care Aide Company Name － City , State Created safe environment, preventing falls and accidents. Reminded clients to take medications and keep appointments. Observed and reported changes in clients' physical condition and behavior. Facilitated games and other activities to engage clients and provide mental stimulation or entertainment. Demonstrated flexibility to work as needed per patient requirements. Performed light cleaning duties, including dusting, vacuuming and washing dishes. Established good rapport with clients and family members by being cheerful and efficient. Distributed snacks, reading material, drinks and linens to provide comfort. Motivated clients to perform physical exercise according to age and abilities. Possessed understanding and compassion for elderly and mentally challenged clients. 09/2009 to 12/2010 Shift Supervisor Company Name － City , State Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity. Motivated team members to complete assigned tasks and perform at exceptional levels. Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials. Inspected incoming supplies to verify conformance with materials specifications and quality standards. Collaborated with team members to improve performance and implement training updates. Created and improved daily work plans for smoother operation, including planning production schedules and optimizing task flows. Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules. Performed store opening and closing procedures, including setting up registers and checking products. Patrolled work areas every hour to inspect operations, identify concerns and implement corrective actions. Answered and resolved customer questions and concerns. Resolved customer complaints and reported issues to senior management. Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials. Cleaned work areas regularly to keep team efficient and eliminate any safety concerns. Education and Training 09/2019 Associate of Arts : Mathematics Ad Science Emphasis Orange County Community College － City , State 12/2020 Social Work Broward College － City , State 06/2004 High School Diploma Coral Springs High School － City , State | AVIATION |
663 | CUSTOMER SERVICE REPRESENTATIVE Core Strengths Active listening skills Strong organizational skills Top sales performer Adaptive team player Seasoned in conflict resolution Energetic work attitude Store maintenance ability Telephone inquiries specialist Customer service expert Career Overview Highly enthusiastic customer service professional with 10 year client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer advocate Excellent communication skills Conflict resolution proficiency Inventory control Devoted to data integrity Cash handling accuracy Strong problem solving ability Banking and financial services Strong communication skills background Detail-oriented Accomplishments Customer service expert Strong organizational skills Markdown/promotional procedures banking and financial services background Seasoned in conflict resolution Detail-oriented Strong communication skills. Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Work Experience Customer Service Representative March 2011 to Current Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance .Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Administrative Assistant January 2009 to Current Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Drafted meeting agendas, supplied advance materials and executed follow- up for meetings and team conferences.Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondenceOrganized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Received and distributed faxes and mail in a timely manner. Licensed Insurance Agent March 2007 to December 2007 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals.Followed up with potential clients regarding on line information requests.Developed life insurance and commercial insurance leads to meet monthly sales targets.Finalized and maintained all types of personal lines insurance policies within the agency.Promoted client retention through high-quality service and follow through. Personal Banker April 2006 to March 2007 Company Name － City , State Established new customer accounts including checking, savings, lines of credit and loans.Balanced daily cash deposits and bank vault inventory with a zero error rate.Supplied tellers with coin and currency as needed.Maintained a Researched beneficial investment opportunities and made recommendations to senior management.30% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations.Delivered prompt, accurate and excellent customer service. Senior Financial Representative March 2003 to March 2006 Company Name － City , State Opened new customer accounts, including checking, savings and lines of credit.Processed sales referrals and promoted bank services and products, resulting in 30% branch sales increase.Balanced daily cash deposits and bank vault inventory with a zero error rate.Prepared daily branch Roslyn Savings Bank invoices.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Examined checks for identification and endorsement.Entered member transaction data into the on line banking software.Maintained confidentiality of bank records and client information. Credit Card Specialist February 2000 to August 2003 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Properly directed inbound calls in phone queues to improve call flow.Developed effective relationships with all call center departments through clear communication.Demonstrated mastery of customer service call script within specified time frames.Collected customer feedback and made process changes to exceed customer satisfaction goals. Member Services Representative / Dispatcher July 1997 to March 2000 Company Name － City , State Evaluated service locations and made scheduling adjustments to maximize efficiency.Oversaw service stations and drivers to maintain scheduling for the day-to-day service calls needed for tow transportation. Negotiated contracts with outside providers to handle calls not designated to their location. Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported service and product issues. Bank Teller March 1995 to February 1996 Company Name － City , State Processed sales referrals and promoted bank services and products, resulting in 25Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Adhered to Citi-banks security and audit procedures.25% branch sales increase.Maintained confidentiality of bank records and client information.Directed specific questions to appropriate branch personnel.Delivered prompt, accurate and excellent customer service. Educational Background BA : Sociology , 2016 SUNY Old Westbury College － City , State , United States Sociology Skills agency, attention to detail, back-up, banking, call center, call center, daily cash deposits, cashier, conferences, contracts, credit, client, clients, customer satisfaction, excellent customer service, excellent customer service, customer service, drivers, equity, senior management, fashion, faxes, financial, fixed income, insurance, insurance sales, inventory, materials, meetings, mail, office, personnel, policies, presentations, knowledge of store, public relations, quality, quality assurance, receptionist, retail, sales, scheduling, script, shipping, spreadsheets, strategic, telephone, phone, transportation | AUTOMOBILE |
664 | COMMUNICATIONS CONSULTANT Summary Client-focused communications professional with 10 years of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals. Technical Skills Healthcare industry experience supporting health plans, hospitals, and medical groups. Experience in internal, external, and executive communication. Proven track record in communicating complex clinical issues and industry trends.
Demonstrated experience in successfully developing and managing communication programs that connect physicians to new healthcare solutions. Experience Communications Consultant 08/2017 to Current Company Name City , State Provides complex communications consultation, with an emphasis on writing care delivery related content for broad internal, external and leadership audiences. Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees). Executed successful clinical product introductions by coordinating actions with social media, public relations and other internal teams. Authored materials designed to articulate Kaiser Permanente's technological advancements in Electronic Health Record systems and Clinical Libraries that help to inform clinical decision making. Built a communications function for the organization's research and development division to internally and externally elevate best clinical practices. Leads communication activities designed to promote and accelerate the use of newly available clinical technologies to physicians. Leads monthly community of practice calls bringing together communication leaders from 8 Permanente Medical Groups to share best practices, surface care delivery stories, and cross-promote resources. Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups. Developed platform for cross-sharing public speaking opportunities among national communications team to elevate physician executives at healthcare industry events. Led the planning, development, and execution of a change management communication strategy in support of research and development division. Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer. Develops send-all emails designed to inform, motivate, and engage more than 200,000 Kaiser Permanente employees. Marketing Communications Specialist 06/2015 to 08/2017 Company Name City , State Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families. Put together cohesive communication plans and marketing collateral in line with brand messaging and strategic objectives. Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%. Led cross-functional teams to draft a variety of communication materials that help members navigate the complexities of their health plan. Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care. Supported Legal department to ensure compliance with annual regulatory notifications to members. Internal Communications Specialist 05/2013 to 06/2015 Company Name City , State Produced comprehensive communication materials that connected employees to strategic and operational goals. Authored weekly employee newsletter with readership of 4,600. Responsible for the creation and posting of daily content on employee intranet page. Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impact to operations. Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives. Public Relations Assistant 08/2010 to 04/2013 Company Name City , State Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning. Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends. Supported meetings and press conferences for clients and business partners. Supported the development of press releases and media kits. Education Master of Communication Management, M.C.M. 2016 University of Southern California City , State , USA Bachelor of Arts : Communication 2012 University of Hawaii City , State , USA Bachelor of Arts : Psychology 2012 University of Hawaii City , State , USA Board & Leadership Experience Chapter President 01/2015 to 08/2017 Company Name City , State Founding member of genKP's Hawaii chapter -- Kaiser Permanente's largest national business resource group dedicated to professional development and fostering cross-organizational collaboration on industry trends. Developed strategy and built a leadership team who helped Hawaii reach the largest membership numbers outside of California. Communications Chair, Board of Directors 12/2014 to 12/2015 Company Name City , State Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications. | PUBLIC-RELATIONS |
665 | CONSULTANT Summary Transition from an Application Developer and secure a position as a Business Analyst or Technical liaison with a company that can fully utilize my education and experience, while offering upward growth and opportunity. Skills Microsoft .Net Visual Basic and C# Blaze Advisor .net Rules Engine HTML, JavaScript Visual Basic 5.0 and C++ programming - Introduction and advanced concepts. Experience Consultant 06/2012 to Current Company Name City , State Managed/Designed/Developed Market Segment determination rules. Rules Service provided account and policy a market segment values of either Mid-Market or Small-Market areas of underwriting. Determining market segments streamlined Underwriting workflows and allowed processing center to efficiently handle insured accounts. Managed/Designed/Developed Underwriting rules question service. Real-time access of questions, per entry screen from online quoting system. Service provided agent or support users immediate access to underwriter questions in regards to the specific entry screen user was working with. Rules provided on-line questions and answers for analysis through Nationwide's underwriting binding authority rules. Managed/Designed/Developed Underwriting Rules based Protocol system which provided underwriter guidance with little or no agent intervention when assessing a policy's insurance risks. Managed outside consultant's work assignments while providing technical leadership in designing process flows, business object model, .net web service changes and rules engine updates. Developed rules decision tables, internal methods, functions and .net field translation for rules engine. Managed/Designed/Developed Single entry System Determination entry rules. Technical lead on the project, single sign on directed user entry into the commercial lines real time quoting system. With less sign on screens, project provided agents and internal users a streamlined process for ease of doing business when initiating a quote. Practiced Lean AM (Application Maintenance), developing IT maintenance efficiencies within our department. Creating huddle cards with work details, "Swim Lanes" for project delivery, and huddle board meetings, allowed our development team to concentrate on quality while removing overhead processing costs. Managed/Designed/Developed Light Touch Underwriting Account renewal rules. Technical lead on the project. Managed renewal rule code deployments into requested test and production environments. Designed Blaze code for renewal rules by routing certain accounts to underwriting and other processing units. Developed decision tables, SRL code functionality to process account authority rules. Project increased policy renewal flow rates by having less underwriter intervention and routing accounts directly into specific processing units. Application Staff Specialist 04/1986 to 06/2012 Company Name City , State Managed/ Developed FICO rule applications using Templates, Decision tables, Rule Sets, Patterns, while integrating SRL code to provide viable business solutions in developing work flow authority levels to processing units, and pertinent policy information to Underwriters. Responsible for developing System, Product rule sets which directed system entry and product availability to both internal users and outside insurance agencies. System successfully routed small market agents to use selected products and lines of business for quicker issuance of Harleysville policies. Small Market rule processes created less call center interaction with agents and generated over $300K in small market premiums in one quarter. Developed/Maintained Web Services for Underwriting Rules Engine. By integrating Commercial lines and Agent Portal data with Blaze (Fair Isaac), rules engine output enhancing Underwriters ability to analyze data in English terms and establish profitable decisions for each policy submitted. Applications consisted of Insurance System/ Product Determination and Underwriting Binding Authority interfaces. Services developed with Visual Studio 2010, C# .Net wrappers integrated XML business objects with Blaze rules software. Developed windows console application for unit testing FICO rules. Testing Framework allowed user to enter test cases through Excel and create XML file input invoking specific Insurance rules. Application increased Business Analyst productivity by allowing more time for writing business rules and less time correcting defects within integration test phase. Software developed with C#, Visual Studio .Net and Microsoft programmability InterOp. Researched/Developed Insurance New Business and Endorsement object models for Policy Binding Authority. Arranged planning sessions with Data Modelers, and Business Analyst to develop schemas using Visual Studio XSD and XML structures. Managed Team Foundation Server deployments for .Net and SQL Database changes. Experienced with Visual Studio TFS source control and Data Backlog Items. Coordinated group meetings, multiple project production implementations with developers concerning deployment strategies and project implementation dates. Designed object models, and system determination process flows. Designed SDLC documentation and deployment procedures for production implementations. Coded .net web services unit testing and analyzing rules requests with proper rules response validating specific rules processes. Managed SQL Server Database valid values table, updating and inserting data rows. Table provided data translation from outside vendor to internal values used by Underwriting Rules Engine. Utilized SQL Server 2008 management system. Developed Legacy mainframe IT specifications for system enhancements related to Agent Portal initiatives. Provided IT technical leadership for legacy mainframe, Quality Assurance using SDLC methodology, Architecture design and implementation of CICS web based applications with DB2 relational database interfaces. Education and Training Bachelor's Business Administration degree : Computer Science Ursinus College Computer Science A.A.S DP : Computer/Applied Science Montgomery County Community College Computer/Applied Science Certificate in Computer Programming. Maxwell Institute, Computer Learning Center Interests Exercise and weight training. Gardening and Recreational Fishing. Skills Blaze Advisor .net 6.10.1, Microsoft C# .net 4.5 framework, Developed Technical Specifications, Business object Models in XML, TFS Source Control, HTML, JavaScript, Technical Leadership, Excel, Quality Assurance, Real-time processing, SDLC, SQL Server Management 2014, Visual Basic 5.0, Microsoft Visual Studio 2013 and 2015. | CONSULTANT |
666 | TEACHER ASSISTANT Summary Seeking a challenging position with a company where my skills would be fully utilized. Experience Teacher Assistant Sep 2016 to Current Company Name － City , State Help teacher prepare materials and assignments for instruction. Enforce school policies and rules. Perform clerical duties as assigned. Supervise students in and out of the classroom. Keep classroom neat and in order. Observe, and assess student's performance/progress. Be able to effectively communicate with students, teacher and in some cases parents. Provide individual assistance to students experiencing learning difficulty; explain errors
answer questions, assist in research, clarify directions. Participate in meetings and in-service training programs as assigned. Assist students by providing general guidance. Office Assistant Oct 2015 to Jan 2016 Company Name － City , State Answered phones and transferred to the appropriate staff member. Took and distribute accurate messages. Greeted clients and directed them to the correct staff member. Coordinated messenger and courier service. Received, sorted and distributed incoming mail. Monitored incoming emails and answer or forward as required. Prepared outgoing mail for distribution. Faxed, scanned and copied documents. maintain office filing and storage systems. retrieve information when requested. update and maintain internal staff contact lists. Monitored and maintained office supplies. Ensured office equipment is properly maintained and serviced. Kept the office area clean and tidy. Special Education Teacher Assistant Aug 2013 to Jul 2014 Company Name － City , State Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress
Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforce administration policies and rules governing students. Substitute Teacher Aug 2011 to Jun 2014 Company Name － City , State Planned and directed activities associated with project. Taught students with emotional impairments. Assisted teaching staff in public Elementary, Middle and High School. Graded homework and test, using answer sheets and recorded results. Distributed teaching materials to students such as textbooks, workbooks, and paper and pencils. Maintained order with in the school and on school grounds. Took attendance. Teacher Assistant Sep 2010 to Jun 2011 Company Name － City , State Provided extra assistance to students with special needs, and students with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments, and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to the students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress. Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instructed and monitored students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforced administration policies and rules governing students. Office Assistant Feb 2010 to Apr 2010 Company Name － City , State Checked to ensure that appropriate changes were made to resolve customers' concerns. Documented records of customer concerns and transactions. Recorded details of inquiries, concerns, comments. Responded to customers inquires and notified them of claim investigation results. Input interview information into computer. Collected deposits and prepared change of address records. Enabled significant improvements in their productivity. Reviewed billing questions, concerns, and forwarded as needed to departments for investigation. Healthcare Technician Dec 2006 to May 2007 Company Name － City , State Answered signal lights, bells and intercom system to determine patients' needs. Performed duties in care of patients in nursing home under direction of nursing and medical staff. Served and collected food trays and fed patients requiring help. Transported patients, using wheelchair and wheeled cart and assisted patients to walk. Recorded temperature, blood pressure, pulse, respiration rates, food and fluid intake and output, as directed. Issued medications from dispensary and maintained records. Led prescribed individual and group therapy sessions as part of specific therapeutic procedures. Restrained, potentially violent, and suicidal patients with verbal and physical methods. Interviewed new patients to complete admission forms, to assess their mental health status and to obtain their mental health and treatment history. Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and developed social relationships. Certified Nursing Assistant Aug 2005 to Jan 2006 Company Name － City , State Recorded temperature, blood pressure, pulse, respiration rates, food, and fluid intake and output. Cleaned, sterilized, stored, prepared, and issued dressing packs. Certified Nursing Assistant Apr 2005 to May 2005 Company Name － City , State Performed duties in care of patients in their home under direction of nursing and medical staff. Bathed, dressed, and undressed patients. Transported patients, using wheelchair wheeled cart and assisted patients to walk. Prepared meals, and assisted with activities of daily living. Changed bed linens, ran errands, directed visitors and answered telephone. Organized and labeled materials. Education and Training Certificate in Administrative Assistant 2016 Wake Tech Community College － City , State Certificate 2004 Wake Tech Community College － City , State High School Diploma 2001 Continental Academy High School － City , State Certifications Nursing Assistant North Carolina Interventions Skills Organizational Skills Written Communications Skills Verbal Communication Skills Cultural Awareness Microsoft Typing Skills Ability to Focus Efficiency Self-Motivation Ethical | HEALTHCARE |
667 | CENTRALIZED ADMINISTRATIVE SUPPORT Summary Determined and proactive A dministrative Specialist who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment. Skills Advanced MS Office Suite knowledge (Excel, Word, Outlook, PowerPoint) Strong aptitude for Microsoft Excel including macros and pivot tables.Excellent Critical Thinking, Decision Making and Communication Skills Responsible time manager Meeting planning Self-directed Meticulous attention to detail Understands grammar Resourceful Strong problem solver Experience Centralized Administrative Support Mar 2016 to Current Company Name － City , State Scheduling appointments, maintaining calendars, managing email Arrange travel and lodging reservations Arrange meetings to include: communication preparation, equipment, etc. Order supplies and equipment for leaders Follow protocol in handling confidential and sensitive information Run dashboard summary reports for Sales Leader (e.g., territory data reports) Complete Marketplace Compliance process for field marketing promotions for Sales Leader. Data Entry Clerk Oct 2015 to Dec 2015 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Identified and resolved system and account issues. Used
great attention to details skills to provide quick and accurate labor for a
long-term assignment Maintained
data entry requirements by following data program techniques and procedures. Tutor Counselor Jun 2015 to Jul 2015 Company Name － City , State Used great attention to details skills to provide quick and accurate labor for a long-term assignment Maintained data entry requirements by following data program techniques and procedures. Created timeline and goals to complete assignments Verified that information in the computer system was up-to-date and accurate. Executive Assistant/Special Events Aug 2006 to May 2015 Company Name － City , State Responsible
for direct customer service, worksite direction, food preparation and serving,
and creative direction for a catering company servicing a diverse clientele and
broad range of events with high guest counts (including mayoral inaugurations,
class and family reunions, weddings, retirement parties, etc.) Executive
assistance: Worked closely with business owner by managing events calendars,
handle scheduling/ booking, directing team in owner's absence, addressing
customer concerns, tracking employees hours, etc. Worksite
assistance: Assisted in the setup of special event locations, loading and
unloading equipment and supplies, establishing food stations and
“behind-the-scenes” prep areas, and setting up guest areas and tables. Education and Training Health Education and General Science 2015 Jackson State University － City , State Health Education and General Science Skills Software: Salesforce.com, Desktop Publishing Software: Photoshop, Illustrator, Scheduling appointments, Addressing customer concerns, special events, sales, arranging travel, and tutoring Interests Community service, Networking organization events Activities and Honors 2015
Magna cum laude graduate, Dean's
List Scholar, Phi
Kappa Phi Honor Society, Golden Key
International Honour Society | AUTOMOBILE |
668 | ASSISTANT INFORMATION TECHNOLOGY (IT) DIRECTOR Summary A high performing and energetic portfolio, program, and project management professional with proven track record and consistent commendations for delivering large-size mission critical programs and projects of excellent quality in very political and lean environments. Innovative leader and very adept in agile strategic planning and analysis to optimize operations and push forward new business initiatives through a winning collaborative approach. Highlights Management information systems Project development and lifecycle Process improvement Risk management Natural leader Quality assurance and control Unsurpassed work ethic Cost reduction and containment Systems implementation Experience January 2011 to Current Company Name City , State Assistant Information Technology (IT) Director Led the organization towards eligibility in the eHealth Exchange Information Network which will allow the county providers to exchange patient information with other federal agencies non- federal organizations through a secure, trusted, and interoperable network. Completed detailed survey of the county's privacy, security, confidentiality, and information exchange policies as part of the onboarding process and execution of the Data Use and Reciprocal Agreement. Facilitated the processing of the Entrust Subscriber Agreement (public certificates and keys) documents. Outcome: Upon submission of the application, the eHealth Exchange Committee awarded the county immediately as "eligible" to participate in the eHealth Exchange Network due to the comprehensiveness documentation. Accelerated the organizations participation in nationwide quality efforts and maturity surveys energizing our staff, enhancing the organization's status, and improving customer services in the process. Outcome: Application and review processes were expedited. Organization was awarded Stage 6 Maturity (from Stage 2) for Electronic Medical Record (EMR) Adoption in less than 3 months. January 2007 to December 2010 Company Name City , State IT Supervisor Executed the enterprise information technology strategy and worked closely and partnered with the Health Services CIO and stakeholders (clinical, business, detention) to establish project and program governance, understand and document the business needs, advocate effective application deployment strategies, and develop high level project road maps. Outcome: Clear project prioritization throughout the enterprise which addressed limited resource issues. Sample projects: Appointment Reminder System, Document Imaging System, Timekeeping System, Wristband ID Deployment, Dictation System, Materials Management. Supervised, led, coached, and mentored approximately 12 - 25 Application Support and Project Management staff in all phases of the IT operations and project lifecycle using Lean and agile project management methodologies. Outcome: Stronger project visibility and customer relationships; maturity in terms of organizational project management and service management methodologies; expedited help desk ticket resolution minimizing project risks. Sample Project-related skills shared with staff: Project Charter, Project Timeline, Resource Allocation, Issues Documentation, Communications Technique, Lessons Learned, Release Checklist, and others. July 2005 to December 2006 Company Name City , State Senior Management Information Systems Analyst Developed a comprehensive map and fit-gap review and analysis of the clinical workflow and electronic medical records requirements at the different ambulatory and detention facilities in Santa Clara County. Outcome: Enhanced staff awareness of existing processes and steps needed to attain towards the future state for better clinical flow, improved inmate care and effective implementation of the electronic medical record (EMR). Led a cross-functional and multi-dimensional Lean Six Sigma process improvement team composed of clinical and business staff and completed a gap analysis to streamline and expedite the Operating Room (OR) scheduling and billing processes. Outcome: Bills were resubmitted and processed within the same week which improved the revenue dramatically. December 2000 to June 2005 Company Name City , State Program Administrator Defined, managed, and owned the three year IT project and program roadmap, project and features prioritization, and release strategy of the web enablement of a 20/7 statewide enterprise case management, reporting, and payment system (for over 6,000 health and human services providers from the public and private sectors) including the successful on-boarding of tenants and 300% expansion of user database with very minimal workflow interruption. Outcome: Public and private service providers were able to use the case management system and they were able to provide same day services to our clients in need without duplication of services. Initiated and led the inclusion of HIPAA guidelines, Privacy Rule, and IT Security policies to the department workflow and applications by actively collaborating with Washington State's lawyers and IT security staff so that the appropriate language and/or workflow can be included and leveraged in confidentiality agreements, service level agreements (SLAs), vendor contracts, and online alerts/ notices, and training. Outcome: 100% Department Compliance with regulations; Staff were comfortable with the tool. Education De La Salle University Guidance & Counseling MS Guidance & Counseling Assumption College Psychology BS Psychology Agile Management, UC Berkeley Extension; Advanced Project Management Program, Stanford University (SCPM); Project Management, San Jose State University Certified Lean Six Sigma Black Belt in Lean Six Sigma Quality and Operational Excellence, Harrington Institute Certified ScrumMaster (CSM); Certified Scrum Product Owner (CSPO), Scrum Alliance Foundation Certificate in IT Service Management v2, ITIL, EXIN Project Management Professional (PMP), PMI; Certified Professional in Health Information Management Systems, (CPHIMS), HIMSS Skills streamline, Agile, billing, case management, contracts, clients, customer services, database, Dictation, Documentation, electronic medical records, features, functional, health and human
services, help
desk, Imaging, information technology, ITIL, Materials Management, Exchange, enterprise, Network, organizational, policies, processes, process improvement, Project Management, Quality, reporting, San, scheduling, Scrum, Six Sigma, service level agreements, strategy, surveys, workflow | INFORMATION-TECHNOLOGY |
669 | SOHO PROPERTIES, SUMMER ANALYST Areas of Expertise Microsoft Excel - financial modeling, PowerPoint, and Word
Fluent in four Indian languages - Hindi, Tamil, Telugu and Kannada
Tennis
Won multiple state and national titles as a junior and consistently ranked Top 10 in India Work Experience Soho Properties, Summer Analyst Company Name － City , State Manhattan based Development firm Performed multiple feasibility analyses for potential residential and hotel development projects Evaluated terms and covenants of equity and debt partnership proposals to supplement analyses Faciliated in restructuring partnerships to accommodate LP's in a $300M Times Sq. hotel project Identified a suitable component of debt financing by comparing EB-5 to mezzanine debt Prepared agendas, scheduled and managed executive committee meetings for ongoing projects Massey Knakal, Capital Services Intern; Brooklyn, New York NYC's #1 Building Sales Firm" Worked alongside the Director of Capital Services for all aspects of finance operations including origination, underwriting and execution for both acquisitions and refinancings Restructured a $33M cross-collaterized loan secured by a 7 building mixed-use portfolio Performed market analyses which consisted of evaluating current and past demographic data, market trends and comparables, used to support assumptions Created offering memorandums for lenders. Strategy Analyst Company Name － City Middle market and luxury real estate development firm. Performed a market analysis on the single-family second home market in Chennai and identified emerging trends which was the basis for a major strategy shift in the firm. Computed detailed deal-by-deal analyses consisting of development cost matrices, and sales price sensitivity tables, concluding with IRR and ROE figures for new deals. Assisted Managing Principal in executing the strategy shift, focusing on single-family beach villas in the emerging East Coast Road submarket. Consultant Company Name － City Boutique real estate office, specializing in advisory and brokerage Founded the company as a sole proprietor upon graduating college Conducted feasibility studies and due diligence to advise developers in emerging submarkets Collaborated with CEO of Australian company Mii-Homes on establishing a new factory Secured suitable homes and office space for several multinational companies and consulates Appointed as the primary real estate consultants for Korean Trade center Hired with exclusivity to sell residential properties worth over $22M USD Family Office, Asset Manager; Chennai, India Core Real Estate Portfolio consisting of Office, Multi- Family and Single Family assets worth $70M Determined pricing and strategy based on market conditions and required returns Provided operations reports to principals on a quarterly basis Negotiated management contracts with property managers Successfully negotiated the renewal of a high profile lease with the German Consulate. Education M.S : Real Estate, Finance and Investments INTERESTS New York University － City , State GPA: GPA: 3.75 Real Estate, Finance and Investments GPA: 3.75 B.A : Economics Hawaii Pacific University － City , State GPA: GPA: 3.40 GPA: 3.86 Deans' List Economics GPA: 3.40 GPA: 3.86 Deans' List Pendleton School IMG Nick Bollettieri Tennis Academy － City , State GPA: GPA: 3.60 GPA: 3.60 New York University (Stern School of Business ) － City , State Private Equity Finance Accomplishments Awarded the 100% Effort award at Nick Bollettieri Tennis Academy Recruited by #5 Hawaii Pacific University Competed professionally in the international men's circuit Dec '15 May '11 May '07 Jun '14 - Aug '14 Jan '14 - Jun '14 May '12- Jul '12 Jul '11 - Aug '13 Jun '11 -Aug '13. Interests Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society
Community Service
Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe
Volunteer at SMILE; assist and serve the economically backward in healthcare needs Skills acquisitions, contracts, due diligence, Equity, feasibility studies, Finance, financing, financial modeling, German, Hindi, Korean, languages, Director, Managing, market analysis, market, meetings, Microsoft Excel, Office, PowerPoint, Word, pricing, proposals, Real Estate, Sales, strategy, tables Additional Information NYU Clubs Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society Community Service Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe Volunteer at SMILE; assist and serve the economically backward in healthcare needs | BANKING |
670 | OPERATIONS ASSOCIATE Lisa Phinney Skills Licensed Notary Over 10 years experience in MS Office; Excel, Spreadsheet creation; Word - Memos, minutes, invoices; Power Point, Outlook Asana and Basecamp Project Management Website design and updating Social Media management Design experience with Photoshop and Elements Video conferencing experience Google G-Suite applications Kronos experience Event planning and execution Work History Operations Associate , 10/2016
to Current Company Name responsible for the administrative and operational tasks at HeartSpace, a retreat center in Park City, and managing executive management for co-leaders of Plenty Consulting. Utilizing technology proficiently and expediently (BaseCamp, Box, MS Applications; Word, PPT, Excel, and Outlook). Acting as the quarterback for project coordination and teamwork. Representing the leadership team and the company to partners, clients, and guests. Finding new ways for to grow and flourish, and then leading those special projects with enthusiasm. Supporting the leadership team with communication and email correspondence, scheduling, meeting management, travel, vendor relationships, and project management. Coding expenses and ensuring they are accurate for billing. Managing conference attendance, speaking prep, audience engagement and follow-up. Budget management. Manage vendor relationships; order swag, supplies and directing payment as needed. Plan travel for team of 8 for conferences and consulting services offsite. Social media manager and responsible or website updates. Schedule team meetings through Zoom and GoToMeeting; note taking and follow up management for co-leaders of Plenty Consulting. Event preparation and execution with high service levels. Assistant to the Executive Director , 08/2015
to Current Company Name Assist the Executive Director with administrative management services. Provide communication to all the Historic Park City merchants through various channels (i.e., newsletter, emails, phone calls) including local event information that may impact the Historic Park City area. Coordinate special events and Main Street activities with Historic Park City merchants. This includes communication and coordination with City staff. Plan and coordinate quarterly educational and informational events for HPCA members. Provide communication to Historic Park City businesses regarding trash services for the Business Improvement District (BID) and work with City staff to evaluate the program periodically. Update and maintain the Main Street directory map and event kiosks. Write minutes for HPCA and Committee Meetings. Work with the Director of Marketing to promote Historic Main Street and maintain the HPCA website. Grant reconciliation and budget management. Meisha Lawson Marketing – Marketing Coordinator , 08/2015
to Current Keep the HPCA website current regarding calendar events, member promotions, meeting notices, merchant information, business landing pages and other information. Blog updates, social media marketing and image manipulation for HPCA, Lange Group, Gorgoza, TMI and Goldminer’s Daughter. Assist Director of Marketing with advertising campaigns, promotions and initiatives. Event planning, permitting, management and execution for Autumn Aloft, Halloween on Main, and The Electric Parade. Fieldhouse Manager & Zumba® Fitness Instructor , 09/2009
to 10/2014 Company Name Provided The Fieldhouse Manager expert administrative support and created a first rate customer service experience for Fieldhouse patrons. Focused on customer relationship building and human connection with the front desk team. Planned and executed events at The Fieldhouse annually such as The Kids Carnival, Monster Ball, Color Run and Christmas event. Developed a Zumba® Fitness program to enhance not only the community’s physical health, but the emotional health that comes along with dance fitness. Created a following of fitness students who have become lifelong friends and through the power of joy, self -expression and sharing a passion for life. Skills administrative, administrative support, Photoshop, advertising, billing, Budget management, Color, conferences, consulting, clients, customer service experience, directing, email, Event planning, special events, executive management, image, Kronos, leadership, Director, Managing, Marketing, Meetings, Excel, MS Office, Outlook, Power Point, Word, newsletter, Coding, project coordination, Project Management, speaking, relationship building, scheduling, Spreadsheet, teamwork, phone, Video conferencing, Website design, website Education B.S : Multidisciplinary Studies/Environmental Science ,
08.1991 – 05.1994 University of Massachusetts - City Multidisciplinary Studies/Environmental Science Cum Laude | FITNESS |
671 | STAFF ACCOUNTANT Summary Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technologies. Committed to keeping accurate accounting records. Possesses a natural knack for numerical accuracy and calculating balances. Highlights Account reconciliations Cash-flow report generation ACCPAC accounting skills Accounts receivable professional Accounting operations professional Knowledge of Sage General ledger accounting aptitude Complex problem solving Great Plains knowledge Effective time management Proficient in SAP Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Resourceful Strong interpersonal skills Strong communication skills Expert in customer relations Accomplishments General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Researched and resolved billing problems that had been previously missed. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Professional Experience Company Name December 2009 to Current Staff Accountant City , State Prepares general ledger entries by maintaining, coding, and processing records and files; reconciling accounts. Responsible for recording journal entries, compiles, identifies and analyzes changes in account reconciliations, researching and resolving variances. Prepares consolidated internal and external financial statements by gathering and analyzing information from the general ledger system and from sub- companies. Maintains and balances an automated consolidation system by inputting data; verifying data. Analyzes information and options by developing spreadsheet reports; verifying information. Assisting with financial statement review and preparation, providing support toward interim and annual financial statement audits. Receive, maintain and control payable for 10 companies for a multi-million dollar corporation, using an internal system to process dissimilar documents and refunds. Audit and reconcile purchase orders with incoming invoices. Contact vendors to advise them of ordering requirements and to discuss pricing. Ensuring correctness of billings and supporting documentation. Record, process and reconcile General Ledger entries. Drafting correspondence, data entry in various computer systems, established a filing systems and record keeping. Consult with staff to discuss price quotes, technical specifications and other matters to purchases. Work with the requester to justify using certain vendors, large business or sole source orders. Provides immediate staff assistance to my supervisor on a variety of confidential and sensitive matters involving operations. Identifies activities or situations that may adversely impact company plans. Process payroll for contract employees. Performs research and consolidates information from various offices and advises supervisor and senior management on recommended solutions to conflicts or problems. Company Name June 2009 to September 2009 Accounting Clerk City , State Bill, sort, verify, and mail out invoices for over 2000 residential and commercial accounts, monthly and quarterly in Flexibill. Produce end of month reports. Compile shut off register for delinquent accounts monthly. Post payments to accounts. Answer incoming calls regarding bills. Reconcile bank statements daily. Schedule maintenance calls for maintenance team per request. Make any necessary adjustments to bills or updates to accounts. Company Name July 2008 to February 2009 Accounting Clerk/ Human Resources City , State Processed personnel actions such as promotions, pay change, transfers and new hire Personnel. Researched potential employees and new markets via Internet, Advertising, and Job Fairs. Screened, interviewed, qualified, counseled, hired, and facilitating orientations for new employees; coordinated payroll; Demonstrated excellent organization, problem solving, and negotiating skills. Communicated persuasively and effectively with high-level corporate executives and business owners. Monitored and ensured compliance with applicable employment laws and regulations. Initiated and maintained communication and coordination of activities with Branch Manager and Area Vice President serving as central contact for service issues and resolutions. I code and enter personnel data into automated systems for New Hires. Verify and enter time and attendence for all employees into Quickbooks for payroll. Process payroll. Produce settlements for product received from vendors. Enter settlements for payment after approval from owner. Assist Plant Manager and Controller by maintaining electronic calendar and schedule appointments as needed including arranging conferences and various other meetings as well as assisting in procedural aspects of preparing correspondence and reports Company Name July 2007 to June 2008 Business Operations Associate City , State Managed customer accounts, including but not limited to invoicing, collections, Purchase Order tracking, customer service and working with customers to answer questions, offer option resolve outstanding issues. Made routine welcome and maintenance calls to customers and managed total accounts receivable with an Aging of + $3.2 million. Duties also included keeping time and attendance using a timekeeping system. I processed personnel actions such as promotions and pay change. I applied my knowledge and skills in the use implement principles in securing, analyzing, and evaluating the essential facts needed for a decision. I exercises considerable independence in reviewing the classification of a variety of non-controversial lower-graded clerical and administrative, technician, and semi-skilled wage grade positions; I applied the classification standards criteria in order to determine title, pay play, series, and grade level; I applied a knowledge of human resources (HR) rules, procedures, and technical methods concerning position classification, position management, and HR automated systems; I reviews the requests for completeness, accuracy, and the presence of necessary supporting documents; retrieves data from the HR automated system; I provided information and advice to visitors and callers regarding HR procedures; uses multiple office automation software; I used word processing software to create, copy, edit, store, retrieve, and print position descriptions, forms. I transmitted and received documents and messages electronically using personal computers or workstations that are networked or linked to other computers or workstations; and I performed other duties as assigned. Company Name March 2007 to July 2007 Accounting Clerk City , State Classified accounting transactions. Entered contractors bill able hours and labor for payment. Pay subcontractors invoices Tactfully ascertains purpose of visit or call and referred them to superior or appropriate operating personnel, multi-line phone system. Adjusted incorrect invoices prior to entering them in system. Prepared control documents and other posting documents reflecting the entries to be made. Reviewed pending items and ensured that follow-up action is taken on all items pending. Conduct cycle count for three warehouses. Input renovation jobs into NX/View. Charge material to jobs in Solomon. Assign job numbers for new contracts. Enter invoices and entered issues/returns received from sub contractors. Serve as a Timekeeper for 25 employees using ITAS as well as perform facilitator and administrative duties including greet and assist clients; maintain and update staff calendar for: the OS Director and OS HR Manager; create organization charts, schedules and spreadsheets using Excel and PowerPoint; order supplies for staff; sort mail Schedule, coordinate, and organize staff meetings and other routine/essential meetings as required. This is to include: confirming a location (reserve conference rooms), sending invites to all attendees, confirmation of attendance, updates forwarded to staff via email; etc. Company Name September 2006 to February 2007 Accounting Clerk City , State Company Name April 2006 to August 2006 Assistant Bookkeeper City , State Company Name September 2004 to December 2005 Customer Service Representative City , State Education Strayer University 2014 Bachelor of Science : Accounting State , United States Strayer University 2011 Associate of Applied Science : Business Management State , United States Skills Proficient in Microsoft Office 2010 Access, Word, Excel, Outlook, Alpha-5, System Application Process (Sap), Windows (2007,XP, NT, 2000, 98, 95, 4.1) MS DOS, MAS 90/200, NX/View, Sales Logic, Solomon ,Great Plains, Scrapware, Scrap Dragon , Oracle People Soft 8.9, IQMS, Laser fiche,Type 60 wpm | ACCOUNTANT |
672 | SOCIAL MEDIA COORDINATOR Highlights Microsoft Office (e.g. Word, Excel and Power point) Intermediate knowledge of Photoshop Intermediate Knowledge of WordPress Proficient knowledge of social media platforms (e.g. Facebook, Instagram, Twitter, Polyvore) Proficient in e-ClinicalWorks software, QuickBooks, and Multichannel Order Manager Experience Social Media Coordinator Sep 2015 to Current Company Name － City , State Proposing creative strategy in collaboration with marketing director
Adding 45 quality boards on Pinterest and resulting in 47% follower growth
Posting on Twitter and Instagram at least once a day
Keeping track of social media trends and competition via Alexa Rank and Google Analytics
Creating relevant contests to grow brand recognition and excitement. Social Media Intern Nov 2014 to Feb 2015 Company Name － City , State Website and social media optimization
Monitoring and posting on blogs, forums, and social networks
Online outreach and promotion using Facebook, Twitter, Instagram and email marketing. Bookkeeper Sep 2013 to Dec 2015 Company Name － City , State Inputting vouchers, invoices, checks, account statements, reports, and other records
Managing charges and refunds
Recording business transactions and key daily worksheets to the general ledger system. Medical Record Clerk Jan 2008 to Jan 2013 Company Name － City , State Transferring patients' data into DOH website
Reviewing 500+ records for completeness, accuracy, and compliance with regulations on a monthly
basis
preparing quarterly reports. Education Public Affairs Communication Baruch College - CUNY － City , State Public Affairs Communication Interests Moma PS1 Warm Up Series 2015 and 2016
New York Cares 2011
Mehr NGO Skills Photoshop, creative strategy, DOH, email, general ledger, Google Analytics, director, Managing, marketing, Excel, Microsoft Office, Power point, Word, networks, optimization, promotion, quality, QuickBooks, Recording, social media platforms, Website Additional Information Volunteer Jobs
Moma PS1 Warm Up Series 2015 and 2016
New York Cares 2011
Mehr NGO | DIGITAL-MEDIA |
673 | SUBJECT MATTER EXPERT (INFORMATION TECHNOLOGY ASSISTANT) Qualifications SAP, HP ALM, Network Configuration, Database Management, Document Management, Troubleshooting / Resolution, System Development & Execution, End-user Training, End-user Training, Customer Service, Website Maintenance, Mac, AUTOCAD Relevant Experience Recognized as 1 of top 4 agents, promoted twice for excellent customer service Experience Subject Matter Expert (Information Technology Assistant) September 2013 to Current Company Name － City , State Responsibilities: -SAP Data Validation and Population for Real Estate, Fixed Asset and Plant Maintenance Modules -Assist, Support and coordinate with Missions to create Database/ SAP IDs for testing / enrichment of loaded data. -Validate data extracted from legacy databases. -Communicate with missions to confirm/ clarify submitted data. -Assist in extraction and validation of mission data -Create automated data validation spreadsheets/templates -Prepare data for upload into Umoja performing required calculations and adjustments. -Run LSMW's, in order to upload Entities data into SAP, during Conversion process. -Validate data loaded into Umoja. -Run Reports and Edit Mission Data in SAP. -Create manuals, guidlines, instructions and cheat sheets for data conversion and testing processes -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Prepare test scenarios in HP/ALM and populate the input data accordingly. -Coordinate with other functional teams for the preparation of scenarios, input data and execution of test scripts. -Organise testing sessions with extended-team testers. -Execute test scenarios as part of the Umoja team and guide the extended-team testers in the execution. -Identify and raise defects, and coordinate with responsible teams -Re-test failed scripts after defect resolution. -Creation of Training Materials for Data Validation and Testing in SAP -SAP Test script authoring, execution and defect resolution for Product Integration Testing and User Verification Testing -Supported Tier 3 Production Support Activities Accomplishments: -Created template and assisted in creation of reports to help automate formatting of data, for easier LSMW uploads, which reduced the time needed for preparation of data to 1 hour and eliminated transfer errors -Created automated Data Validation Spreadsheet, to decrease validation time by 40% and improve quality of the validation by enabling focus on substantive, rather than mechanical errors. - Successfully Completed data conversion and load activities for all Peacekeeping Missions in Umoja Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Data Conversion/Loads, Dress Rehearsal and Production Load. - Successfully accomplished (until now) Umoja Cluster 3 Data Conversion Load Cycles (Mocks 1-3 and Dress Rehearsal) for UNON, UNEP, ESCAP, UN-Habitat, OCHA-Geneva, for Fixed Assets Equipment and Real Estate Items. Continuing involvement in Cluster 3 data conversion for production - Successfully supported or completed Product Integration Testing (PIT) and User Verification Testing (UVT) cycles for Umoja Cluster 3 Information Technology Assistant (OSAU) October 2010 to August 2013 Company Name － City , State Responsibilities: -Conduct walk-throughs on UN floors to verify Locations, Staff and Space configurations. -Assist Project Managers evaluate Vacancies, Overcapacities and Room Type changes. -Interact with Staff in the environment to inquire about any changes on the floor and to answer any questions. -Contact Staff and Department Focal Points to confirm any discrepancies. -Record and report any discrepancies in Staff Information and make any necessary changes in UN Staff Telephone Directory (Untel) and Voice/Data Messaging Service (VMS) Databases. -Record and report any discrepancies in Floor plans and make any necessary changes in Aperture -Clean, monitor and maintain Aperture data to assure accurate Floor plans. -Assist Property Management Inventory Control Unit with Occasional Inventories and Property Verifications. -Create reports in SQL and Microsoft Access for Project Managers to aide in space planning. -Assist AFPS in the cleaning and restructuring of UN Staff Telephone Directory Database (Untel) and processes. -Clean, monitor and maintain UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS) Database to assure accurate Staff location and information. -Create new staff entries in UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS). -Create and run queries in SQL and Microsoft Access to edit databases. -Upload and update Untel and Aperture databases. -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Develop SOP's for my position to help in training efforts. -Develop, Create and Maintain Document Management database and online library using visual studios, for department website (vb script & ASP.net). -Beta Tester for CAFM. -Assist contractor in the development of CAFM space and asset management system. -Occasionally assist in computer hardware and software installation and troubleshooting. -Beta Tester for Umoja Pilot project. -PIT Tester for Umoja using HP ALM and SAP. -Data collector for Umoja Pilot Project using templates. Accomplishments: -Granted Administrative rights to Untel and VMS SQL Databases and Aperture Floor plans due to my expertise and responsibilities. -Improved efficiency of Inventory process by creating accurate location nomenclature in Untel, VMS and Aperture databases. -Increased the accuracy level of Staff Information and Floor plans improving space planning occupancy reports. - Performed Database/Website management tasks for a month until the vacant Supervisor post on P3 level was filled. -Managed, corrected and improved data, queries and processes resulting in reducing SQL Database issues/ errors by more that 50%. -Worked and liaised with software company contractors to assist colleages in fixing errors and improve fuctionality of CAFM system. Information Technology Assistant (PMICU) January 2008 to October 2011 Company Name － City , State Responsibilities: -Organize all PMICU Stockrooms. -Perform physical inventory counts of all PMICU Stockrooms. -Process Work Orders using MP-2 / iNeed (Work order software) -Print Barcodes for all Departments/Offices of UNHQ. -Issue andReceive Furniture from PMICU Stockrooms. -Help Staff members find the Furniture that better suites there needs. -Coordinate/Arrange furniture relocation to offsite locations. -Supervise 1 to 10 movers during the liquidation of assets for Secretariat and Conference building vacate exercise. -Assist with Furniture Disposals and update Procure Plus records accordingly. -Coordinate all IT Disposals with OICT and movers and update Procure Plus records accordingly. -Administer IT disposal service contract. -Property Records Custodian (for FMS) -Manage Furniture using Procure Plus to Build, Relocate, Transfer and Remove records. -Upload Movers scanners to Procure Plus database. -Develop SOPs for each position in PMICU. -Obtain quotes and submit for requisitions -Enter delivered furniture into Procure Plus. -Recommend purchases to maintain stockroom counts. Accomplishments: -Granted Administrative rights to Procure Plus SQL Database, due to my expertise and responsibilities. -Assigned to be Property Records Custodian for FMS. -Developed Standard Operating Procedures for unit, including "Furniture Disposal Process" , "Furniture Issuance Procedure", "Processing PO Orders Procedure", etc. -Developed classification system for furniture used in Unit Operations, warehouse and physical inventories based on UNCCS item codes. -Organized multiple new offsite stockrooms (45,000 sq ft). -Performed periodic stockroom counts for over 5,000 assets. -Organized relocation of approximately 10,000 assets between various stockrooms during vacate excercise of Secretariat building. -Handle deliveries of furniture averaging $200,000. -Performed Location Verification exercise for entire UNHQ Campus during the 2008 Physical Inventory. -Over 10,000 items identified, scanned and updated into Procure Plus thereby affecting $2.4M in official UNHQ inventory. -Assisted in the removal of all the furniture and all abandoned property during the liquidation of the Secretariat and Conference buildings(apprx. 630,000sqft). -Relocated, Consolidated and Organized Wood furniture into appropriated stockrooms to cut down physical inventory count by more than 50% Information Technology Assistant (BCSS) September 2007 to December 2007 Company Name － City , State Responsibilities: -Managed a variety of expendable and non-expendable audio-visual supplies. -Arranged the contents of the stockroom and receiving areas in a manner that maintains a safe and efficient working environment. -Participated in periodic physical inventories of UN equipment to ensure accuracy of serial and barcode numbers. -Surveyed broken audio-visual equipment for disposal. -Performed asset management through Procure Plus -Cleaned up data fields in Procure Plus -Enter data on all incoming and outgoing expendable and non-expendable stock items. Accomplishments: -Granted Administrative rights to Procure Plus, due to my expertise and responsibilities. -Surveyed and Assessed all broken audio-visual equipment for disposal. -Reduced disposal survey times, by 30%, by simplifying or streamlining process/procedures. -Assisted in editing IT equipment information in Procure Plus. Technical Support Representative July 2005 to September 2007 Company Name － City , State Responsibilities: -Managed Inventory of assigned IT products in assigned work car. -Assisted in yearly storewide physical inventory -Performed Customer Service. -Performed Client/Technician Phone Support. -Configured and Secured Wireless Networks. -Diagnosed computer Hardware and Software issues -Troubleshoooting and Resolving computer problems including: Hardware, Software, virus, network, video, etc. -Evaluated needs of clients and sold them necessary computer software solutions. Accomplishments: -Recognized as 1 of top 4 agents, promoted twice for excellent customer service. -Increased customer loyalty by 25% -Assisted in customer conflict resolution to help reduce customer product/service returns. -Worked efficiently and effectively to cut appointment wait time from weeks to 3-5 days. QA compliance September 2002 to July 2005 Company Name － City , State Responsibilities: - Tracked and managed resources, using Great Plains and MS Excel. - Assisted in yearly warehouse inventory. - Organized warehouse stockroom. - Ordered supplies from vendors. - Processed outgoing order shipments. - Processed Customer Credit Card Payments. - Processed orders over the phone. - Performed Quality Control. - Ensured orders went out correctly and on time - Facilitated employee training. Accomplishments: - Promoted within 3 months of starting. - Put in charge of 3 persons - Improved work order processing system - Improved speed and efficiency of work order processing by 40%, by simplifying the process, and by more efficient work coordination - Created shipping supplies order sheet, ensuring more accurate and faster tracking of supplies - Increased profits by increasing productivity - through above improvements, and by own commitment and motivation Education Certification : Network Security , 2005 The Chubb Institute － City , State , US Certification in Network Security The Chubb Institute - Westbury, NY 2003 to 2005 Bachelor of Science : Computer Science & Business Oneonta State University － City , State , US Bachelor of Science in Computer Science & Business Oneonta State University - Oneonta, NY Affiliations Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Certifications Certification in Network Security Skills Inventory, Database, Excel, Training, Stockroom, Sql, Databases, Sap, Statistics, Operations, Sops, Asset Management, Access, Asp, Asp.net, Cafm, Document Management, Inventory Control, Microsoft Access, Ms Access, Ms Asp, P3, Property Management, Restructuring, Space Planning, Telephone, Vms, Voice, Credit, Credit Card, Great Plains, Ms Excel, Order Processing, Packing, Payments, Qa, Quality Control, Shipping, Warehouse Inventory, Clients, Customer Service, Receptionist, Retail Sales, Solutions, Technical Support, Wireless, Wireless Networks, Network Security, Security, Adjustments, Clarify, Data Conversion, Data Validation, Deployment, Fixed Asset, Fixed Assets, Ids, Integration, Integration Testing, Integrator, Maintenance, Plant Maintenance, Real Estate, Subject Matter Expert, Testing, Autocad, Database Management, Mac, System Development | INFORMATION-TECHNOLOGY |
674 | FLIGHT ATTENDANT Summary Former police detective with 22 years of experience. Specialized in investigating organized crime, money laundering, financial fraud, bank fraud and tax fraud cases. Well experienced in traditional and digital/web based investigations. SWAT/firearms/driving/defensive tactics trainer experience. Highlights Financial crimes investigator ID theft investigator Insurance Fraud Court testimony Skilled interrogator Firearms/Driving Instructor GPS tracking services Undercover investigations Accomplishments Created the Internet forensic detective position to support all investigation types. Pioneered the use of asset forfeiture in fraud investigations, seizing over $50,000 in assets in one year. Developed a training program that increased liquor enforcement by 500%. Implemented a GIS case tracking system. Sustained a 100% conviction rate for assigned fraud cases. Experience Flight Attendant 10/2013 to Current Company Name City , State Took this job for the time to write two novels about terrorism and police/military response: GOOD BYE, SEATTLE and AVENGE SEATTLE Personal Fitness Trainer 09/2011 to 10/2013 Company Name City , State Designed and conducted individualized fitness programs Developed and implemented an Access based database for programs and exercises for trainers. Fraud Detective 08/2005 to 09/2011 Company Name City , State Pioneered asset forfeiture procedures for fraud unit, over $50,000 in criminal proceeds and equipment being converted to support investigations. Created the Internet Forensic Detective position, increasing our detectives' ability to function in the modern media and specifically the off-site, foreign server storage of data. Successfully investigated complex financial investigations from retail transactions to overseas wire transfers. 100% conviction/confession rate. Helped re-write the department's unusual occurrence manual bringing our department into compliance with international standards. Instructor in Emergency Vehicle Driving, Liquor Law Enforcement, and Field Training Officer. Enforcement Officer 12/2004 to 08/2005 Company Name City , State Managed enforcement and regulatory activities related to 300+ licensees. Conducted investigations ranging up to complex financial investigations of hidden owners. Started a program to teach liquor law enforcement at Basic Law Enforcement Academy and various agencies, increasing effective enforcement throughout the region by 500% without requiring additional personnel. Firearms and Defensive Tactics Instructor Program Manager / Technician 08/2003 to 12/2004 Company Name City , State Designed and implemented a GIS based data management system, replacing their paper system, which drastically decreased man-hour costs per project. Initiated and managed multiple projects within a cost share program involving local community members and WA Dept. of Ecology. Senior Police Officer 11/1994 to 06/2002 Company Name City , State Served on gang emphasis patrol detail, SWAT team, Field Training Officer, and Fraud Investigator. Regional Representative to Washington State Tactical Officers' Association Instructor at state level for SWAT basic and advanced courses. Developed a class for military style tactical planning at advanced SWAT courses. Member of Congressman Nethercutt's law enforcement advisory board. Helped introduce a bill for state funding for body armor for less affluent, smaller departments. Deputy Sheriff 06/1989 to 11/1994 Company Name City , State SWAT Team Trainer, Field Relief Supervisor, Search and Rescue team member Commanding Officer 06/1985 to 06/1989 Company Name City , State Commanded a 143 man Military Police organization. Organized MP detachments based on mission requirements and commanded detachments once deployed. Commanded the largest peacetime POW exercise of a USMC unit, receiving a letter of commendation from US Central Command, and established the procedure used in the Middle East today. Participated in national level work group on low intensity conflicts in Washington DC. Helped create OH-10 Manual on subject. Revolutionized counter terrorism training for Military Police by contracting trainers outside of USMC. Education Certification : Linguistic Statement Analysis Technique 2011 LSAT Institute City , State Certification : Preparing Digital Evidence for Court 2011 U.S. Department of Justice City Certification : Cell Phone Investigations 2011 National White Collar Crime Center City Select One : Various certifications: 2011 Washington State Criminal Justice Training Commission City , State Basic Law Enforcement Academy (Top graduate in academics and shooting) Basic and advanced SWAT Drug Investigator Firearms Instructor Emergency Vehicle Driving Instructor Field Training Officer and Instructor Development Investigation of Intellectual Property Crimes Emerging Trends in Financial Crimes and Identity Theft Investigating E-checks and ACH Fraud Transactions Social Networking: Investigative Tools and Techniques Certification : Techniques of Financial Investigation 2010 St. Petersburg College / DEA City , State Certification : Basic and Advanced Interrogations and Interviews 2009 John E. REID & Associates, Inc. City , State Certification : Basic Geographic Information Systems Programming 2006 Environmental Research Systems Inc. (ESRI) City , State Certification : Street Survival Seminar 1993 Calibre Press City , State Select One : Leadership, Management, and Field Courses United States Marine Corps City , State Officer Basic School (Top 5% of class) Military Police Officers' Course (Honor Graduate, Top Gun) Combat Marksmanship Coach's Course Jungle, Mountain, and Desert Warfare Courses Amphibious Scout Swimmers' Course (Top Graduate and First Officer to complete course) Bachelor of Arts : Criminology University of Washington City , State Recipient of NROTC scholarship Coursework in Criminal Justice, Criminology and Sociology Secretary of Navy's Distinguished Graduate Marine Corps Association's Distinguished Graduate Skills INVESTIGATIONS: Financial, auditing, digital evidence, surveillance, undercover, fraud, websites, mining social networks, cell phone records, tenacity, interrogation, interviewing, high case closure rate MANAGEMENT: program management, efficient case management, use of GIS programming, proven leadership, training FIELD WORK: extremely fit, desensitized to hardships, flexible work schedule, firearms instructor, defensive tactics instructor, driving instructor COMPUTER PROFICIENT: Microsoft (Word, Excel, Powerpoint, Access, Outlook, Publisher); ESRI (Arcview GIS); SEQUEL; VBA | FITNESS |
675 | LICENSED PRACTICAL NURSE- STEP-DOWN UNIT Summary Licensed Practical Nurse with 15 years in providing direct care under RN and MD supervision in diagnosis, treatment prescription and follow-up with patients from pediatrics to geriatrics. Additional expertise includes management and staff supervision. Strong desire to focus on preventative care and health education. Energetic and motivational and leader dedicated to driving top-quality patient care. Looking for a position in a top-notch facility with a commitment to innovative processes. Nursing Expertise Geriatrics Pediatrics Correctional Nursing Occupational Health Med- Surg Home Healthcare Hospice Care School Nursing Travel Nursing Agencies Hospitals Doctor Offices Nursing Homes Education 2012 Bachelor of Science : (Pre-Med) Foundations in Counseling Samford University － City , State , U.S 2009 Pre- Nursing RN Lawson State Community College － City , State , U.S 2003 Licensed Practical Nurse Bessemer State Technical College － City , State , U.S Experience 01/2017 to 09/2017 Licensed Practical Nurse- Step-down Unit Company Name － City , State Recorded patients' medical history, vital statistics and test results in medical records. Administered IV therapy and medications per MD orders Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery. 01/2015 to 09/2017 License Practical Nurse Company Name － City , State Travel nurse to different nursing homes and hospitals Administered IV therapy and treadmill stress tests and ran nerve conduction tests in cardiac unit. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided patient diagnosis under strict time constraints. Evaluated patients presenting with asthma, appendicitis and hernia. Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Provided necessary health education training for patients. Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift. Treated patients with strokes, head traumas, comas and intracranial hematomas. Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care. Assisted patients with multiple chronic diagnoses including COPD and asthma. Completed clinical rotations in Geriatrics. Administered medications and assisted in diagnostic testing for HIV-positive patients. Responsible for primary care, case management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. 02/2015 to 01/2017 LPN- Woundcare Nurse Company Name － City , State Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Responsible for primary care, case management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery. Managed team of medical support personnel. Provided patient diagnosis under strict time constraints. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Responsible for primary care, case management, wound care management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Coordinated with doctors and registered nurses to develop care plans for patients. Often commended for maintaining the safety, respect and dignity of residents. Organized, updated and maintained over 200 patient charts. Skillfully performed suture removals for patients of all ages. Maintained patient charts and confidential files. 01/2012 to 02/2015 Correctional Nurse Company Name － City , State Managed and treatment of patients in an correctional setting providing sick call daily and triage care. Recorded patients' medical history, vital statistics and test results in medical records. Administered IV therapy and mediation. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided necessary health education training for patients. Acted as patient advocate and implemented total patient care through a team nursing process covering (inmates) high acuity patients per shift. Provided quality nursing care in accordance with resident care policies and procedures. Worked as part of team to ensure proper care of body mechanics and safety of patient. Partnered with team of Registered Nurses to ensure over all well-being of all patients. Tested glucose and administered injections. Maintained patient charts and confidential files. Assessed patients in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms. | HEALTHCARE |
676 | FIELD BASED NURSE CHART REVIEWER - HEALTHCARE INFORMATICS Professional Summary Seventeen years of nursing experience from multiple different facilities and hospitals: Diverse background in nursing as a Registered Nurse. Registered Nurse Manager Experience Field Based Nurse Chart Reviewer - Healthcare Informatics July 2010 to Current Company Name － City , State Founder, CEO, Director of Nursing and Business Operations Provide high quality nursing care to individual and corporate clients by integrating evidence-based practices for best nursing care. Group addresses several specialized areas of Best Nursing Practices. Services include: Electronic medical record implementation and support Workflow system analysis and redesign Behavioral Nurse Consultant Services Staffing Nurse Consultant Services, Education Nurse Consultant Services Leadership Nurse Consultant Services Quality Assurance Nurse Consultant Services Safety Consultants Healthcare Advocate Consultant Services Legal Nurse Consultant Services Servicing Managed Medicare Contracts. Services include: Oversaw the Skilled Nursing and Short-term Rehab unit. Clinical resource and coordinator for all services provided to the residents Oversaw supervisor level support staff for the nurses, and our certified nursing assistants. Provided a nursing contribution to the multi-disciplinary team meetings and family meetings. Assisted in the assessment process to develop individual care plans for patients ensuring information around all aspects of their physical, psychological, social, spiritual needs are covered. Continually evaluated the effectiveness of the care plans/dressings and medications and ensured that any required changes were carried out and communicated to all parties involved, including the patient. Services include: Developed and oversaw the MDS schedule to ensure MDS assessments were completed per Federal Regulations. Ensured all members of the Interdisciplinary Team were completing all sections of MDS accurately per Federal Regulations. Completed all necessary non-Medicare MDS assessments (Initial Admission Assessments, Quarterly, Annual, and Significant Changes). Completed re-certifications as needed for Medicare recipients. Initialized comprehensive resident care plans in accordance with MDS CAA and CAT. Participated in care planning meeting to ensure resident care is discussed and CAA assessments are completed per Federal Regulations. Continually assessed resident MDS submissions. Analyzed MDS data for case mix followed the Medicare PPS and MDS processes per state and federal guidelines. Performed submissions of MDS data to CMS utilizing the facility computer system. Reported to the facility QA committed monthly regarding audits related to MDS process. Department of Health and Human Services, Office of the Secretary, Assistant Secretary for Preparedness and Response, National Disaster Medical System - DMAT NY6 - Intermittent Employee- .RN Special Government Employee (SGE) Syracuse, NY 7/2010-6/2014 Deployable Registered Nurse, who completed all the trainings for New York State and the Federal National Disaster Medical System; we were a team that could be deployed to emergent situations and catastrophes. This team is in a constant ready state to be sent if needed. (Government team) Onsite and remote Quality Assurance chart reviews for Medicaid and Medicare projects, HEDfS, CARA, HCC, Performance Physician reviews and other Quality Assurance projects. Director of Nursing Services (Full-time) April 2010 to January 2011 Company Name － City , State Admissions screener, as well as the employee health department. Ensured qualified employees and contractors provided patient care/safety and paraprofessional services in, accordance with applicable law and regulations and accepted standards of care, as well as Interim HealthCare policies and procedures. Ensured that daily patient care and client services as well as related office activities were conducted in accordance with applicable 'law and regulation. Ensured patient care, safety and paraprofessional services were provided in accordance with acceptable standards of care and Interim HealthCare performance standards. Ensured that Interim HealthCare policies and procedures are implemented and consistently followed. I had to supervise 50 field staff oversaw 130 clients, and individually case managed 35 clients, ranging from J year of age to 102 years of age. Performed the functions for maintaining corporate compliance and also functioned as the safety supervisor for both patient and staff safety needs. I have accessed and completed reports through Quality Net, Quadra Med, and COPE. Analyzed and identified trends from adverse-event reportings, and performed root cause analysis. Held educational nursing in-services to develop and foster the staff about patient and staff safety initiatives. Assistant Director of Nursing July 2007 to January 2008 Company Name － City , State ADON between 2Nursing communities (7 North- TBI unit, and the Behavioral Care Unit). Responsibilities included, but not limited to the day-to-day running of the communities: Staffing, scheduling, supervising, and monitoring staff for the floors. Responsible for completion of staffing exception reports, payroll issues, also for maintaining attendance records. Completed the disciplinary processes toward staff. Maintained and monitored both personnel and non-personnel related costs to the floors. Oversaw clinical staff members who provided services to the residents, ensured that programs provided training and continuing education to staff were in place. Developed and reviewed policies and procedures appropriate to the needs of the units. Close contact with the staff and residents to provide quality care. Monitored unit budgets at the floor level. Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor January 2004 to July 2007 Company Name － City , State Syracuse, NY 1/2004-7/2007 Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor Provided Education Bachelor of Science : Nursing , 1999 Syracuse University Syracuse University Bachelor of Science (Nursing) 1999 Master of Science : teaching certificate, Nursing SUNY Syracuse SUNY Syracuse Master of Science (Post Master's teaching certificate completed, Nursing - completed 46 credits) Professional Affiliations membership in: American Association of Managed Care Nurses, Medicaid Provider Identification Number- 03074935, and National Provider Identification Number-1477790020 Certifications RN Registered Nurse American Association of Managed Care Nurses CAA CAT Registered Nurse Manager Registered Nurse/MDS Coordinator Skills Registered Nurse, Healthcare, Medicare, Clients, Quality Assurance, Staffing, Business Operations, Contracts, Operations, System Analysis, Workflow, Rn, Secretary, Assistant Director, Infection Control, Client Services, Root Cause Analysis, Medicaid, Audits, Cms, Content Management System, Federal Regulations, Qa, Budgets, Payroll, Scheduling, Training, Managed Care, Teaching | HEALTHCARE |
677 | SALES TEAM Executive Summary Results-focused management professional offering 25 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrates the creativity and savvy that is critical to financial and operational success. Core Qualifications Operations management Staff development Inventory control Compensation/benefits administration Policy/program development Staff training Supervision and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Microsoft applications Forecasting Excellent writing skills Billing Attention to detail Multi-state payroll Exceptionally organized Record-keeping I-9 documentation Accounts payable Professional Experience Sales Team Nov 2015 to Feb 2016 Company Name - City , State Delivered unparalleled customer services Greeted and assisted customers; responded to customer inquiries and complaints in a professional and timely manner. Communicated product knowledge to the customer and recommend merchandise selections. Trained in visual merchandising and organization. Monitored sales activities and productivity Ensured register transaction where completed accurately and in accordance with policy. Excellent communication, verbal, and written skills. Strong organizational skills and ability to mulit-task in a fast paced environment. Sales Team Nov 2015 to Jan 2016 Company Name - City , State Provided outstanding customer services Maintained displays and store appearance Ensured customer satisfaction at every state of sale. Opened and Closed store in accordance with Company policies. Recommended new products and upcoming events. Extensive sales and customer service experience. Broad expertise in advertisement and promotion. Manager Mar 2009 to Jan 2015 Company Name - City , State Management Lead and oversaw the implementation of long and short term plans in accordance with strategic plans Ensured expenditures were within the authorized annual budget Implemented operational improvements to enhance quality, production times and reduce costs Decreased production labor hours after implementing a time study of the production line resulting in a cost savings of approximately $20,000 per unit Conducted industry standard study on the cost of services calls and inspection charges resulting in tripled income of services department revenue Implemented an inventory software program to operate with the accounting program to streamline communication with purchasing, inventory, engineering and production departments Experience with Lean Six Sigma Experience supervising large number of employees Advanced experience using Microsoft Office suite and PowerPoint. Project Management Communicated effectively with shareholders, employees, Government authorities and stakeholders Managed client expectations by ensuring the highest quality of service Developed, implemented and ensured compliance of safety procedures to meet government guidelines Monitored employee productivity, performance and optimized employee procedures to reduce costs Monitored and maintained operational reports to detect production issues. Set up and management of over 60 vendor relationships Responsible for delivering projects against agreed scope, budget, schedule and customer expectations Developed production tracking and quality control systems while analyzing production Implemented new product lines through research and development to generate new revenue streams Collaborated with Mine Safety and Health Administration (MSHA), a division of the United States Department of Labor, to ensure the safety and survivability of miners in the event of an incident while underground Received all four of MSHA's approvals in Product, Breathable Air, Harmful Gas Removal, Gas Monitoring and Structural categories General Management Recruited, trained and supervised human resource director, safety manager, engineers, controllers and production manager Created marketing materials, presentation and demonstration products for sales meetings, trade shows and consumer education Managed all day to day facility operations Responsible for payroll oversight and related approvals. Manager Feb 2004 to Jan 2009 Company Name - City , State Developed and operated four assisted living locations Obtained and maintained annual state certifications and supervised all security transportation and monitoring needs Managed day to day facility operations and admissions and coordinated daily services including nursing, dining, housekeeping, activities and maintenance functions Coordinated new resident move-ins and orientation and supported the admission process through tours and follow up calls to inquiries Project Management Monitored budget compliance and financial outcomes including labor and operational expenses and accounts receivable resolution Responsible for payroll oversight and related approvals Oversaw accuracy and thoroughness of all activity documentation within the assisted living facility Kept current on all changes in the industry, particularly regulatory changes as they relate to Assisted Living and Dementia Care General Management Supervised the assisted living staff including caregivers, medication technicians, licensed nurses and activities staff Responsible for recruiting and onboarding of staff and all human resources duties for employees Planned, directed and facilitated marketing events for all facilities Conducted outside sales calls to generate inquiries ACHIEVEMENTS Featured in Space Safety Magazine Integrated lifesaving technologies originally developed to purify air for astronauts into a line of Mine Shield products Integral part of Mine Shields getting recognized as "New Business of the Year" Mine Shield tested for and received certification in China under my direction. Education High School Diploma 1980 Nelson County High School - City , State Interests CrossFit, white water rafting, waterboarding and reading Additional Information PERSONAL INTERESTS CrossFit, white water rafting, water boarding and reading Skills accounting, accounts receivable, streamline, Assisted Living, budget, Excellent communication, client, customer satisfaction, customer services, customer service experience, direction, documentation, fast, financial, General Management, Government, human resource, human resources, inspection, inventory, director, marketing, marketing materials, meetings, Microsoft Office suite, PowerPoint, nursing, Strong organizational skills, outside sales, payroll, policies, production manager, Project Management, promotion, purchasing, quality, quality control, recruiting, research, Safety, sales, Six Sigma, strategic plans, supervising, trade shows, transportation, visual merchandising, written skills | SALES |
678 | ACCOUNTANT Summary Accountant for a Medium sized Company Experience 01/2009 to Current Accountant Company Name － City , State Hired by their CPA firm to handle all accounting and job cost Reporting. 01/2007 to 01/2009 Accountant Company Name － City , State Hired by their CPA firm to handle all accounting functions.. 01/1997 to 01/2007 Accountant Company Name － City , State Installed new Peachtree Accounting System. Installed new computer system using a local area network and Added a Web site. Education and Training 1974 B.S : Business Administration Accounting University of Cincinnati － City , State Business Administration Accounting Interests Annapolis Amblers Walking Club, President &Trailmaster, Maryland Volkssport Assn, President, Chesapeake Civil War Roundtable. Skills accounting, CPA, local area network, Peachtree Accounting, Reporting, Web site Additional Information Interests
Annapolis Amblers Walking Club, President &Trailmaster, Maryland Volkssport Assn, President, Chesapeake Civil War Roundtable. | ACCOUNTANT |
679 | SENIOR ACCOUNTANT Summary Well-qualified and detail-oriented Accounting Professional with over 3 years of successful experience in positions of increasing responsibilities and duties.Capable of managing multiple projects and consistently meeting deadlines with a positive, can-do attitude.Extensive knowledge of accounting software and processes.Proficient in extracting financial data from various reporting systems and suggesting key operational changes. Equipped with a broad knowledge of accounting concepts and strategies to yield the best possible financial outcomes Highlights Certified Management Accountant Candidate Expected Year 2016 Ethical and behavioral professionalism Analytical reasoning Financial statement analysis Cost accounting ERP (Enterprise Resource Planning) software Accounting operations professional Complex problem solving Effective time management Strong organizational skills General ledger accounting Account reconciliation expert Flexible team player Strong communication skills Accomplishments Achieved 10% cost reduction by renegotiating all contracts annually, matching terms with inventory turns, making better purchasing decisions, outsourcing sales teams and technicians, and eliminating other non-strategic cost Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions Extensive experience with the implementations of ERP systems Work History Company Name August 2013 to Current Senior Accountant City , State Company Name May 2012 to July 2013 Corp. Accountant City , State Company Name August 2011 to May 2012 Graduate Assistant of Economic Department City , State Experience Company Name August 2013 to Current Senior Accountant City , State Manage and oversee the day-to-day operations of the accounting department. Direct and plan the preparation of timely and complete financial statements that summarize and forecast business activities and financial positions in areas of income, expenses and earnings based on past, present and expected operations Regulate corporate funds and accounts, establish budgets, approve expenditures and provide guidance to ensure the financial solvency Interpret financial data and recommend action required to manage costs to achieve budget and to improve systems, financial performance Supervise and coordinate month- and year-end closing activities, accounts payable/receivable, general ledger, payroll, treasury, bank reconciliations, fixed asset activity, debt activity, cash disbursements, invoicing/billing, customer credits and collections, perpetual inventory integrity, cost accounting, Human Resources, and Operations etc. Interface with outside audit firms, banks and lessors, casualty/liability insurance agents, credit card companies, and collection agencies Manage and comply with local, state, and federal financial reporting requirements and tax filings Educated management on strategies for minimizing tax liability Company Name May 2012 to July 2013 Corp. Accountant City , State Manage all accounting operations including billing/invoicing, A/R, A/P, cash disbursement, general ledger, payroll, cost accounting, inventory, and month-end close Prepared monthly and quarterly financial statements to executive management for long- term financial strategizing and provide financial analysis as needed Coordinated with external tax accountants for income tax preparation Worked with management to document and offset unusual expense variances in their respective areas Established and executed internal controls over the company's accounting and financial procedures Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines Collaborated extensively with auditors during preliminary and year-end audit processes Negotiated vendor agreements and review financial contracts, financing agreements and insurancepolicies Company Name August 2011 to May 2012 Graduate Assistant of Economic Department City , State Assisted faculty with academic research or contract research relating to macro and finance Conducted statistical analysis and the development, installation, or maintenance of information technology and large set data Supervised undergraduate and graduate classes. Company Name January 2010 to April 2010 Income Tax Preparer City , State Intermediate level certification accredited by Internal Revenue Service, Department of the Treasury Prepared Form 8843, Form 1040, Form 1040-EZ, Form W-2 and related schedules for communities and international students Education Ball State University 2012 Master of Science : Accounting City , State , United States Coursework in: Seminar in Financial Accounting Accounting Capstone Tax Planning and Research Attestation Principles and Practices Accounting Information Systems International Accounting Issues Seminar in Management Accounting Seminar in Professional Issues 3.5 of 4.0 GPA Member of Alpha Beta Psi Ball State University 2010 Bachelor of Science : Business Administration City , State , United States Coursework in: Intermediate Accounting 1 Intermediate Accounting 2 Income Tax Accounting ECON 201 Elementary Microeconomics ISOM 125 Micro Applications for Business Principles of Finance 1 Operations Management Managing Behavior in Organizations Business Policy and Strategic Management Principles of Marketing 3.2 of 4.0 GPA Languages Fluent in: English Mandarin Cantonese Technical Skills NetSuite, Epicor, Sage, Quickbooks, Office Master System, Peachtree, GLACIER Tax Prep, Intuit Payroll, ChasePaymentech, Word, Excel, Outlook | ACCOUNTANT |
680 | CLINICAL AND DATA OPERATIONS SUPPORT ANALYST Summary Creative and Innovative professional driven to launch a career in teaching. Brings valuable experience from the legal and clinical research fields. Summary of Skills Excellent research skills Detail oriented Meticulous attention to detail Excel spreadsheets Strong problem solver Human resource laws knowledge Data collection and analysis Analytical thinker Creative problem solver Performance metrics specialist Strong work ethic Good written communication Exceptional communication skills Strong presentation skills Strong research skills Microsoft Word, Excel, PowerPoint Database management Strong communicator Report analysis Employee training and developmentBusiness process improvement Professional and mature Articulate and well-spoken Strong problem solver Works well under pressure Accomplishments Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA May 1999. Member of the Golden Key National Honor Society Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society 4.0 GPA, Member of the Phi Theta Kappa International Honor Society Experience Company Name December 2012 to Current Clinical and Data Operations Support Analyst Home-based Support the development and delivery of key performance indicators and metrics and the provision of them on a monthly basis. Create dashboards using Oracle Business Intelligence Tools Create reports using Oracle Answers to produce monthly metrics. Build eRoom databases for tracking critical document package reviews. Responsible for exporting databases and providing monthly dashboard analysis. Provide support for reviews of financial and operational performance through the provision and analysis of data from ICON's systems. Work closely with the Global Director, Study Start Up Leads to support global consistency, focus and development across the SSU Lead function. March 2008 to February 2013 Executive Management Assistant Design presentation Tools using Excel and Powerpoint. Modify tools based on sponsor needs. Conduct training sessions globally on how to use tools and present data. Executive Management Assistant- 03/08 to 02/13 Created multiple databases across many eRooms for the purposes of tracking, analyzing and reporting quality issues, governance compliance, sponsor feedback, audit findings and responses. Responsible for pulling data from CTMS and Planview via Business Objects and OMR, analyzing and presenting results to Sr. Mgmt. Assist with report generation and preparation for Sponsor audits. Liaise with multiple departments such as accounts payable to resolve employee, team compliance issues. Trained and assisted employees on various company applications, expense reports and all Microsoft Office applications. Worked with Report Developers to create ad hoc reporting to meet the needs of Sr. Mgmt Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings. Deployed surveys and compile data in eRoom database. Responsible for tracking promotion eligibility of all US Clinical Operation employees, obtaining recommendations, notifying management of finalized promotions and salary increases. Company Name May 2006 to September 2007 Executive Associate, General Counsel, Labor & Employment Company Name September 2007 to March 2008 Sr. Administrative Support Associate, General Counsel City , State Managed a high-volume workload within a deadline-driven environment. Identified process improvement opportunities and implemented changes to gain operational efficiencies within department. Developed and maintained complex spreadsheets. Maintained data sources for departmental records and management information reporting. Provided information in support of complex requests for department projects, programs and events. Handled all aspects in planning and carrying out regular training events for client education. Supported development and modification of presentations. Collected data and generated management information reports and graphics. Provided comprehensive support services and routine analysis to unit. Assisted in various types of departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website for posting secured self-service resources for client use and to facilitate collaboration on documents and projects. ◦ Responsible for maintaining,monitoring and updating site content and security groups. Education The University of Texas at San Antonio 1999 Bachelor of Arts : Criminal Justice, Legal Studies City , State , US The University of Texas at San Antonio, 1996-1999 Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA, Southwest Texas Junior College 1996 Associates : Liberal Arts Southwest Texas Junior College, Texas, 1995-1996 Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society. Cape Fear Community College 1995 City , State , US Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member of the Phi Theta Kappa International Honor Society. Certifications Certified Microsoft Office Specialist - Microsoft Office Word 2003 Certified Microsoft Office Specialist - Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist - Microsoft Office Excel 2003 Certified Microsoft Office Specialist - Microsoft Office Outlook 2003 Affiliations UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA) Presentations Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings Skills Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003 | AUTOMOBILE |
681 | DIGITAL MEDIA PRODUCER Summary Experienced and innovative Digital Media Producer with expertise in video production, as videographer, sound recordist, editor and post-production artist. Able work autonomously or collaborate with a team to produce highest quality production standards. Passion for constantly learning, developing and sharing new video skills with colleagues. Highlights Advanced Shooting Skills Experienced with Video Cameras and DSLRs Advanced Editing Skills using Adobe Premiere Pro Expertise in Sound Recording and Sound Mixing Ability to Bring Stories to Life with Visuals & Music Experienced Aerial Imaging Drone Pilot Experience with Teaching Students Experience Directing On-camera Talent Able to Work on Multiple Projects Simultaneously Able to Collaborate with a Team, or Lead a Project Able to Create Animated Titles and VFX Proficient with Adobe Photoshop & Illustrator Excellent Communication & Writing Skills Experience Digital Media Producer 05/2010 to Current Company Name City , State Produced video and audio content to the highest quality production standards to promote clients' objectives, and bring their stories to life, including content for corporate applications, web sites, education, commercials, and other applications. Maintained awareness of developing technologies and best practices for media production; interacted with clients, providing excellent customer service. Maintained library of digital assets. Teaching Assistant / Computer Lab Technician 09/2009 to 05/2010 Company Name City , State Assisting Professor Philip Palombo, served as teaching assistant for a freshman class in video production and editing; Led discussions, screened relevant videos, and hands-on assisted them in the lab. Also served as the Computer Lab Tech during that time, troubleshooting problematic computers and software in use. Education Master of Arts : Digital Media Production/Communications 2010 Rhode Island College City , State , USA Completed Graduate Program for Media Studies, with a concentration in Digital Media Production/Art. This included video theory, video production, as well as animation and video art classes. Animation & Adobe After Effects 2010 Independent Study with Mentor City , State , USA Private mentorship in independent study of animation and Adobe After Effects with Dennis Hlinsky of the Rhode Island School of Design. Advanced Video Editing 2009 Apple - NYC City , State , USA Week long training course for Apple's Final Cut Pro 7 Editing Software that taught concepts beyond basic editing, such as compositing, color correction, and video compression. Continuing Education : Video Production & Technology 2008 Rule Boston Camera City , State , USA Regular attendant monthly at Rule Boston Camera Learning Labs, staying abreast of current video technology and media production best practices since 2008. Accomplishments Served as sound recordist and DIT for the video series, "Visions For the Future", at Harvard University Law School. This profound series, featuring Professor Roberto Unger, was acquired by the New York Times, for its permanent archive. A portion is viewable here: https://www.youtube.com/watch?v=BP7GIoysuTs Produced a video presentation of the "Sixth Annual Catwalk to Campground Dinner and Fashion Show Fundraising Event", a major fundraising event for The Autism Project, raising over $200,000. Planned, shot, directed crew of 4 and on-camera talent, with interviews of special guests, including Miss Olivia Culpo, Miss Rhode Island USA, who would be crowned Miss Universe later that year. Created message of "Autism Awareness" education within the entertainment. Supervised and collaborated with post-production team in editing, color correction, special effects, music and DVD authorship and distribution. Received multiple awards, including "Best DVD for Autism Awareness 2012". Initiated an after-school Video Production Program for middle school and high school students in Scituate, Rhode Island. Instructed students on video production techniques including camera, lighting, sound mixing and editing. Supported students' objectives assisting them in developing their own stories and bringing them to the screen. Additional Skills Drawing & Storyboarding Explaining complex topics in simple terms Problem Solving & Troubleshooting Directing On-Camera Talent Sound Design, Recording, Remixing & Sweetening Musical Scoring Video Format Conversions and Codecs Communicating with Others Writing, Spelling, Grammar, Punctuation Public Speaking Voice Overs Available for International Travel | DIGITAL-MEDIA |
682 | MECHANICAL ENGINEERING TUTOR Summary Driven and a self-motivated Mechanical Engineer with experience teaching Mechanical Engineering courses to undergraduate students. Seeking opportunities to use those concepts in the field of Construction and Management. Highlights Microsoft Office (Word, Excel, Power Point, Outlook), AutoCad, Experience September 2014 to September 2015 Company Name Mechanical Engineering Tutor Subjects tutored- Mechanics, Probability and Statistics, MATLAB, Operations Research, Calculus. Helped students understand the basic concepts of Physics and Calculus. July 2013 to April 2014 Company Name Assistant Professor August 2011 to July 2012 Developed coursework and took lectures for 120 undergraduate students. Subjects taught Heat and Mass Transfer, Strength of Materials. Mentored a group of 4 undergraduate students for their final year project titled "Generating Fuel from Algae". Faculty In-charge Mechanical Engineering students association (MESA) chapter. President-Indian Society of Heating, Refrigeration and Air Conditioning Engineers college chapter. April 2010 to August 2013 Company Name Intern Design Project: Development of Central Chilled water plant system layout for a 45000sq. ft. Retail outlet. Studied the project life cycle management of the System. Headed the Intern team and presented weekly progress reports to the Lead Design Engineer
Academic Projects:
Analysis of LASER Cladding at IIT Bombay. Studied the effects of Laser Cladding by Preplaced powder method on mild steel. Calculated the effects of different parameters affecting the LASER clad. Reduced the usage of powder by 30% and LASER power by 20%
Banking Database Management System. Designed a banking database management system for bankers which could calculate the credit score for new customers. Designed and created a database in MySQL. Implemented GUI in Excel using VBA
Optimization and Scheduling of Shifts for Police Department. Determined optimum shift timings for police officers and allocated appropriate shifts. Analyzed publicly available data from a website. Developed models for optimizing the availability of police officers. Used Excel and AMPL for solving these models and scheduling the officers based on each model. Education May 2016 Arizona State University Industrial Engineering Master of Science Industrial Engineering 3.15 May 2011 University of Mumbai Mechanical Engineering Bachelor of Engineering Mechanical Engineering 3.9 Sustainable Energy Sources, Project Life Cycle Management, Design of Engineering Experiments, Probability and Statistics, Heat and Mass Transfer Interests Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013
*Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics
*Coach for their Cricket and Field Hockey teams Skills Academic, AutoCad, banking, basic, Calculus, credit, database, Database Management System, Engineer, Experiments, GUI, LASER, layout, Materials, MATLAB, Mechanical Engineering, Excel, Microsoft Office, Outlook, Power Point, Word, MySQL, Optimization, Physics, Police, progress, Research, Retail, Scheduling, Statistics, VBA, website Additional Information Activities:
Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013
*Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics
*Coach for their Cricket and Field Hockey teams | ENGINEERING |
683 | PUBLIC RELATIONS OFFICER/ VICE-PRESIDENT Summary Well-endowed in taking on leadership positions, both inside my area of specialties and outside Delight in and highly adaptive to changing environments of both work and pace. Stemming from 4+ years of educational leadership and customer service I am well versed in communicating and working with others to in collaborative situation to find a solution to a problem, but can also work confidently and efficiently independently. Always looking to set higher academic, professional, and personal goals, and work passionately towards achieving them. Excellent customer service skills. Able to answer questions and assist people in a friendly, professional manner. Anticipate customer's needs for a welcoming and customer-focused environment. Excellent organizational and time management skills, ability to prioritize and meet deadlines under pressure. Unique ability to connect and communicate with diverse population. Able to respond to customer inquiries and concerns by researching and identifying positive solutions Excellent interpersonal and conflict resolution skills resulting in highly productive relationships Able to accurately track, transcribe, store, and maintain information in written or electronic form. Adept at Microsoft Word, Excel, and Power Point. Experience January 2010 to January 2012 Company Name Office Staff which provides excellent customer. Duties include: managing multi-lined customer service phones, stage set up, routine office assignments, assisting with school events, coordinate and host new student orientations, visit high schools throughout the community to recruit new students for CGCC and interact with students throughout the campus through interviews regarding their college experience participating in T.V. Commercials to represent the college. January 2011 to January 2012 Company Name Public Relations Officer/ Vice-President for Pursuing All Cultures Knowledgably. Some of my leadership roles as a P.R. Officer and Vice president were to get students more involved in campus events, community service/projects, guide fellow scholars toward achieving success, and set an example for not only my fellow peers in P.A.C.K. but other students around campus. I do this by maintaining a high GPA, and donating my time and energy to charity events, and other community/college services. January 2012 to May 2012 Company Name Student Leader of the Light Feet Project on the Pecos/Williams Field Campus. At the beginning of the spring semester I was assigned the position of being the leader of the Light Feet project for the Pecos/Williams Field Campus for my African American Honors class. My leading role consists of setting-up/directing fund raisers, and shoe drives. Our goal for the semester is to collect 100 pairs of shoes, socks, and laces. All of the proceeds will go to the Light Feet Project, who will later distribute the shoes to children in Malawi, Africa. 05/14/15 - 8/09/15 Volunteer Patient Care in Interventional Cardiology and Neonatal Intensive Care Unit at Bayfront Medical Center, Florida. During my time at the Bayfront medical center I volunteered in both the NICU and interventional Cardiology departments where assisted in caring for both adults that underwent heart surgery and newborns that were suffering from a form of drug addiction or pre-mature birth. My job title consisted of I answering phones, scheduling appointments, checking patients both in and out of the hospital, and assisting the nurses and doctors in caring for the patients. Work History Company Name Company Name Education December 2015 Alumni of Arizona State University From Chandler Gilbert Community College B.S : Biochemistry GPA: GPA: 3.22 M. Scholarship Recipient
*Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club
*Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society
*First Generation College Student, graduated with associates in science Biochemistry GPA: 3.22 Accomplishments Community and College Volunteer Projects CGCC Chancellor and S.T.E. M. Scholarship Recipient Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society First Generation College Student, graduated with associates in science Arizona State University B.S : Biochemistry Biochemistry Interests 2012-2013 Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning Personal Information This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received.
02/26/2011 Additional Information 2012-2013 Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received. 02/26/2011 Into The Streets - Citrus picking for the National Food Bank. Chandler-Gilbert Community College Pecos Campus Department of Service Learning This was a charity event that was meant to get the students more involved with their school and give them a chance to give back to their community. The event benefitted the National Food Bank. All of the Citrus that was picked was donated to the Food Bank to help feed those who are less fortunate. 03/02/2011 & 11/09/10 Poverty 101/ Hunger Banquet Chandler-Gilbert Community College Pecos Campus Department of Service Learning The Poverty 101 event benefitted me, the CGCC staff, and the students who attended the event. By donating my time and energy to help host the event, I was able to become more intuitive of my surroundings, and help create a more beneficial experience for my college peers. 2015-present Volunteer for Camp Kesem I was introduced to Camp Kesem through a very close friend of mine, which allowed me the opportunity to connect with others that have been affected by cancer. This summer I'll be work close with young children that are either battling cancer or have parents that have been affected by it, in hopes to bring some form of joy and relief to their lives. Skills scheduling appointments, C, Cardiology, customer service, directing, leadership, managing, Office, Patient Care, surgery, answering phones, phones | PUBLIC-RELATIONS |
684 | CONSTRUCTION ENGINEERING SUPERVISOR Summary Skilled security professional with 20 years providing security services in federal buildings, corporate settings, apartment complexes, retail facilities and construction sites. Security Officer accomplished in securing and protecting governmental science and technology facilities. Brings techniques gained from a background in law enforcement training. Protective services professional with strong law enforcement background. Approaches each case with a high level of professionalism, offering each case its proper due diligence. Highlights Department of State Secret Security Clearance Natural leader Weapons training First Aid training ( 2016 ) Security personnel training Windows Vista Accomplishments Awarded by management with several official commendations for personal achievement and contributions to the team. Promoted to Staff Supervisor after 6 years of employment. Experience Construction Engineering Supervisor January 2012 to January 2013 Company Name － City , State Supervised the construction, repair, and utility of buildings, warehouses, and fixed bridges, port facilities, and petroleum pipelines. Read and interprets construction drawings. Estimate material, time, labor, and equipment requirements. Inspects structures and facilities to ensure compliance with specifications. Combat Engineer January 2000 to Current Company Name － City , State Detailed understanding of the interrelationships of circuits. Perform such tasks as making circuit analyzes, and tracing relationships in signal flow. Use complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment. Reads, interprets, and plots maps, overlays, and photos; develops and uses engineering tools. Determines limiting slopes, curves, stream velocity, and gap widths. Assembled structural parts and components to meet requirements for preserving structural integrity and low observable qualities, posted entries and maintained maintenance and inspection records. Provide the US Army with hands-on and over-the-shoulder radio and communications maintenance training utilizing Aero flex analyzers, Fluke multi-meters, Bird watt meters, Marconi signal generators and BKP frequency counters, Boonton modulation meters and TEK 4ch oscilloscopes. Assist in developing communication system maintenance management and repair program Advise maintenance personnel on the basic and intermediate maintenance, troubleshooting, repair and service of LMR HF/ VHF communications equipment. Combat Engineer January 1992 to January 2000 Company Name Detailed understanding of the interrelationships of circuits. Perform such tasks as making circuit analyzes, and tracing relationships in signal flow. Use complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment. Reads, interprets, and plots maps, overlays, and photos; develops and uses engineering tools. Determines limiting slopes, curves, stream velocity, and gap widths. Assembled structural parts and components to meet requirements for preserving structural integrity and low observable qualities, posted entries and maintained maintenance and inspection records. Provide the US Army with hands-on and over-the-shoulder radio and communications maintenance training utilizing Aero flex analyzers, Fluke multi-meters, Bird watt meters, Marconi signal generators and BKP frequency counters, Boonton modulation meters and TEK 4ch oscilloscopes. Assist in developing communication system maintenance management and repair program Advise maintenance personnel on the basic and intermediate maintenance, troubleshooting, repair and service of LMR HF/ VHF communications equipment. Education Diploma : 2001 University of
*Strong Vincent HS － City , State Intermediate Electronic Principles, Keesler AFB, MS, 2010
*Telephone Central Office Repair, 1987
*HAZMAT Familiarization/Safety Transport, 2007
*Forward Area Alerting Radar Repairer, 1990 Personal Information Performed and supervised maintenance on manual, semiautomatic, and transportable communication systems. Excellent teaming skills Ability to work independently and without direct supervision Excellent written and verbal communication skills Excellent organizational, administration, and computer skills (Microsoft Office Suite 2010). Able to show past pattern of success in influencing candidates to show interest in an organization. Ability to evaluate process compliance, write/review CA/PA reports, perform root cause analysis and validate quality processes, responses, and plans. Familiarity of ISO 9001:2008 & AS9100 Interests Active DOD Secret clearance (12 Jan 2011) and current US passport. (20 Jan 2011) US Army 12B (Combat Engineer), US Army 12H (Construction Engineering Supervisor) 24 years hands-on experience installing hardware and software programs to enable integrated communication systems used to accommodate command, control, and information purposes. Subject Matter Expert (SME) at developing vertical, road, bridges and airfield construction and rigging, bridging, and demolition activities. Experienced with electronic integrated communications, radar and navigational systems. Working knowledge of Forward Area Targeting Systems, Target Alert Data Display Systems, and IFF. Experienced utilizing TMDE equipment to include VOMs, oscilloscopes, AF/ RF generators, transceiver analyzers, frequency counters, FDRs, TDRs, SWR meters and antenna analyzers. Experienced supervising personnel to complete mission. In-depth knowledge of electronic switching systems. Experience with Special Test Equipment - Advanced Diagnostic Interface Tool (ADIT)[Portable Maintenance Aid (PMA-based)], Deployed Automated Test Set (DATS), and BUS Interface Global Monitor and Control (BIGMAC) Skills Army, basic, bridges, inspection, Inspects, Marconi, Office, Radar, multi-meters, oscilloscopes, personnel, radio, Read, Safety, signal generators, Telephone, troubleshooting, VHF Additional Information SUMMARY Active DOD Secret clearance (12 Jan 2011) and current US passport. (20 Jan 2011) US Army 12B (Combat Engineer), US Army 12H (Construction Engineering Supervisor) 24 years hands-on experience installing hardware and software programs to enable integrated communication systems used to accommodate command, control, and information purposes. Subject Matter Expert (SME) at developing vertical, road, bridges and airfield construction and rigging, bridging, and demolition activities. Experienced with electronic integrated communications, radar and navigational systems. Working knowledge of Forward Area Targeting Systems, Target Alert Data Display Systems, and IFF. Experienced utilizing TMDE equipment to include VOMs, oscilloscopes, AF/ RF generators, transceiver analyzers, frequency counters, FDRs, TDRs, SWR meters and antenna analyzers. Experienced supervising personnel to complete mission. In-depth knowledge of electronic switching systems. Experience with Special Test Equipment - Advanced Diagnostic Interface Tool (ADIT)[Portable Maintenance Aid (PMA-based)], Deployed Automated Test Set (DATS), and BUS Interface Global Monitor and Control (BIGMAC) Performed and supervised maintenance on manual, semiautomatic, and transportable communication systems. Excellent teaming skills Ability to work independently and without direct supervision Excellent written and verbal communication skills Excellent organizational, administration, and computer skills (Microsoft Office Suite 2010). Able to show past pattern of success in influencing candidates to show interest in an organization. Ability to evaluate process compliance, write/review CA/PA reports, perform root cause analysis and validate quality processes, responses, and plans. Familiarity of ISO 9001:2008 & AS9100C aviation standards and practical experience with Quality Management (QMS) internal audit processes. Experience in inspection of Aerospace Ground equipment AGE/GSE; Hazardous Waste Management programs; tool & FOD industry standards; equipment calibration procedures; general security procedures. Experienced in inspection of Aircraft ground handling/servicing; component removal/replacement; scheduled and unscheduled maintenance; Time Compliance Technical Directives (TCTD) execution. Prepares quality documentation and reports by collecting, analyzing, and summarizing information, and trends including failed process, recalls, corrective actions, and validations. Able to identify and understand non-conformities, procedural breakdowns, and/or program (process) audits. AWARDS AND ACCOMPLISHMENTS 3) Good Conduct medals 2) Achievement medals 4) Oversees Deployment ribbons F-22 oxygen sensor modification, 2012 | ENGINEERING |
685 | ENGINEERING OFFICER Objective Looking for opportunities to work in an research environment for creating solutions using digital systems at circuit as well as system level. Education Master of Science : Electrical Engineering 2017 North Carolina State University City , State , USA Bachelor of Engineering : Instrumentation and Control Engineering 2013 Netaji Subhas Institute Of Technology City , State , India Majored with 78.34 %, First Class With Distinction Academic Merit Award 2011-12 and 2012-13 Experience Engineering Officer 07/2014 to 06/2015 Company Name City , State Spearheaded a team of electricians and technicians to carry out preventive maintenance of equipment of LPG bottling plant. Role also entailed procurement of spares and materials and maintain inventory at plant. Major tasks involved: Maintenance and calibration of equipment such as cylinder gas leak detectors, washer leak detectors, gas analyzers etc. Upkeep of electrical panels and control systems. Maintenance of drive units, compressors, LPG pumps etc. Modified and developed various plant equipments to improve production line throughput. Operations Officer 06/2013 to 06/2014 Company Name City , State Oversaw the operations of LPG bottling plant production activities. Managed workforce on the production line to give maximum production while maintaining safety standards. Optimized the production line equipment and maintained regular calibration checks of equipments like quality check machines to produce hazard free bottled cylinders. Intern 06/2012 to 07/2012 Company Name City , State Engaged in various automation and control system design using Distributed Control Systems and Programmable Logical Controllers. Learned interfacing of instruments with Controllers and their respective communication protocols. Documented and created a report as a reference manual on the technical details of various systems and instruments which was presented to the company. Intern 06/2011 to 07/2011 Company Name City , State Learned about the various instruments used in different process applications of the petroleum refinery. Knowledge of the use of intrinsically safe devices in hazardous areas and the ratings of equipment as per the hazardous zones. Interfacing of these instruments with Distributed Control Systems and parameters of tuning the PID controllers Published Work Research Paper: K.P.S. Rana, N. Mittra, N. Pramanik , P. Dwivedi and P. Mahajan: " Virtual Instrumentation Approach to Neural Network Based Thermistor Linearization on Field Programmable Gate Array "; Experimental Techniques Volume 39, Issue 2, pages 23–30, Jan 2013 Conference Presentation: K. P. S. Rana, Vineet Kumar, Neel Pramanik , Nishant Mitra, Sumit Kumar Shakya: " Some Applications of FPGA in Custom Waveform Generation and Triggering for Metrology ";Conference: 8th International Conference on Advances in Metrology (AdMET), Organised jointly by CSIR-NPL and Metrology Society of India, At New Delhi, India, Feb 2013 Projects Company Name City , State Engineering Officer 12/2014 Programmable Logic Controller (PLC) Based Chain Conveyor Tripping System Designed a control loop which was interfaced with a Allen Bradely PLC controller to read the current readings of individual drive units and provide appropriate tripping signals as per the motor health. Engineering Officer 06/2014 Infrared Sensor based telescopic boom tripping system IR sensor based intrinsically safe system that detects presence of objects in front of moving machinery and trips them instantly. Operations Officer 01/2014 Infrared sensor based automatic hot air sealing machine Modified old pneumatic based cylinder sealing system to an electro-pneumatic and infrared sensor based sealing system. Improved production line performance by 1000 cylinders/ hour. Company Name City , State Bachelor of Engineering 06/2013 Some Intelligent Controllers for HVAC system Implementation of various control techniques for power management like PWM, PI control , Fuzzy PI control on FPGA target which was the standalone controller for the HVAC system. Designed and implemented a modern Fractional Order PI controller on target which obtained better results. Skills Design Software: LabVIEW, Synopsys Design Vision, Modelsim, Cadence Virtuoso Programming Languages: C/C++, Verilog Operating Systems: Windows, Linux, OSX Equipment: Oscilloscope, Spectrum Analyzer, Multimeter Accomplishments Certificate of Merit in academics, NSIT, 2011-12, 2012-13 Green House Vice Captain, Senior Secondary Black Belt in Taekwon-do | ENGINEERING |
686 | VP, PRINCIPAL Summary I am highly skilled,growth mindset IT professional having more than 20 years experience mostly in financial industry related with providing advanced data solutions using innovative database technology. Very innovative,creative, great problem solver and have achieved the highest ratings consistently for more than 10 years. Continuously learning,adapting and evolving by overcoming challenges faced during professional career. I am fortunate to be a part of team who has delivered cutting edge products over the years to help our firm and clients. My career philosophy is 4LT(Listen,Learn,Love,Lead and earn Trust). Skills Deep expertise in designing,developing, implementing and running mission critical systems involving OLTP,OLAP and HTAP workloads Extensive experience in building and deploying large scale applications in cloud environment(AWS) Deep expertise in advanced data modeling, data management and data governance Passionate IT leader to build and lead a very strong team to build,deliver and support world-class product(IBOR) using innovative technology Hands-on development/business manager and principal solution architect Deep expertise in front office, middle office and back office related business workflows in the financial industry. Deep expertise in financial instruments modeling including complex derivative products Portfolio and investment management Deep expertise in Oracle Exadata, Amazon Redshift, SQL,Python,Java,Apache Ignite, AWS and related technologies. Basic Experience in Data Science related technologies e.g. Pandas, Matplotlib etc. Agile development methodologies e.g. JIRA Quick leaner and ability to solve complex business problems An active member in multiple working groups to establish data strategy, data governance, data quality and enterprise data architecture (e.g. Business Architecture ,Data Architecture, Data Quality working groups) Financial instruments valuation and exposure experience IT Thought leader and key note speaker at in-memory compute summit in 2017 and 2018 Experience 01/2003 to Current VP, Principal Company Name － City , State Architected and developed an innovative product called "IBOR 1.0" to provide real-time market values,exposures and related analytics using operational data store(ODS). This product has capability to show look-through exposure to complex instruments(e.g. pools,funds,ETF) and exotic derivative products(e.g. total return swap,index future). A game changing product being used very broadly at Wellington by our investors and clients since 2007. Designed and developed a data quality reconciliation process to detect,respond and prevent data quality issues in a production environment for a mission critical product. Delivered many quality products to production well in time and under budget with very limited number of resources and proactively took ownership to resolve complex problems faced by the team. As a result, I have achieved highest ratings ever possible by my manager for more than 10 years in a row. Built a very strong and resilient team(from 4 team members to over 50) to support huge demand for the products developed by my team. I was responsible to develop,deliver and support multiple mission critical applications in production and I positioned my team well to innovate new quality products as well as support existing products in production. Led a team to design and develop a product to provide investment performance returns across all financial instruments using innovative in-memory design. This product also provided a unique capability to provide look-through performance for the complex financial instruments at Wellington. The new product improved system performance by huge margin over legacy product and running successfully in production since 2013. Led a team to successfully build and deliver a transaction processing system(known as unified transaction system) to represent transactions in a unified format to provide rolled up positions,exposure and performance data to meet emerging business requirements. Due to continued success and huge demand of products built by my team, my team was asked to build a next generation IBOR platform. IBOR is a single source of truth for all investment holdings information, providing consistent, timely, and accurate position and exposure information that helps the front office make investment decisions. The IBOR provides both current and historical operational investment data and is used by many financial firms both in middle office and front office. IBOR is a perfect use case which combines both operational and analytical workloads (aka hybrid transaction/analytical processing (HTAP)). IBOR 2.0 is in production since Sep,2019 in AWS cloud environment using GridGain Ignite in-memory computing platform. My team is now working on to build IBOR+ using proprietary technology and database using HTAP architecture. As a principal architect on IBOR+, I designed data model, instrument and transaction meta-models and other key foundational components to build a highly available,reliable and optimized IBOR architecture. IBOR+ is a transaction based system to provide real-time positions,exposures and investment performance data using one unified platform. IBOR+ provides both current and historical(as-of,as-at) data in lighting speed due to very innovative and cutting edge technology. IBOR+ is a foundational data platform to enable tier1 applications to migrate from monolithic architecture to service based architecture. Designed,developed,implemented and supporting operational historical data store (ODS) application(>60TB) using Oracle Exadata. The ODS maintains historical positions,exposure and performance data. My team also migrated data and built a data pipeline from Oracle to Amazon Redshift to provide faster performance for OLAP and time series analysis. Designed, developed,implemented fixed income portfolio management tool(FIPMT 4.0) to enable investors to make best investment decisions to return positive alpha for our clients. As a lead database developer, I contributed to solve database slowness problems by tuning complex database queries and improve data modeling to improve overall system performance of the system. Designed and developed meta-data using yaml to represent complex business rules and application logic. Developed an automated process to update meta-data in yaml format using Python to improve efficiency and time to market. Integrate metadata with Collibra to show data lineage, data dependency and other related information across multiple applications 12/2001 to 01/2003 Senior Software Engineer Company Name － City , State As a senior developer, successfully developed and deployed a Commodity Trading System in production. Proactively took ownership and help team resolve a deadlock situation due to a very creative and innovative solution. My primary role was to develop a system using Oracle for the business team to process and manage commodity related orders and transactions. 03/2001 to 12/2001 Database Developer Company Name － City , State As a core developer, I contributed to successfully build and deploy a system to maintain various agriculture products using Oracle. 01/1998 to 03/2001 Oracle Developer Company Name － City , State As a junior developer, contributed significantly to develop many products at Fuji Foundation Islamabad, Pakistan. My primary role was to gather business requirements and then work with senior members in the development team to build products using Oracle. I actively contributed in successfully delivery of following products. Hospital Management System Shares Management System Asset Management System Payroll and Personnel Information System Accounting Management System Vehicle Management System Inventory Management System (IMS) Education and Training 09/1998 Master of Science : Computer Science And Programming QAU － City 01/2008 CFA Level 1 CFA Institute － City Some College (No Degree) : Python For Finance Udemy Courses Certifications Certified AWS Certified Cloud Practitioner - 2020 RLF(Leadership for Life) graduate, Babson College 2018 Oracle Certified Professional 2001 Additional Information I was a key note speaker at in-memory computing platform in 2017 and 2018 to share my experience about IBOR at Wellington. Slides and my talk is available at following links. Https://www.imcsummit.org/2018/us/session/optimized-memory-ibor-architecture-cloud-environment-using-apache-ignite Https://www.imcsummit.org/2017/us/sessions/implementation-investment-book-record-ibor-using-apache-ignitegridgain | AGRICULTURE |
687 | VP DIGITAL MEDIA SERVICES AND CONTENT DISTRIBUTION Professional Summary "A cross-functional product, operations & technology leader executing at the intersection of media, multi channel distribution, IT Services, and the consumer."
Transformation & Leadership- Skills Work History 01/2009 to 01/2010 VP Digital Media Services And Content Distribution Company Name – City , State Led SaaS file based workflow post production, editing, packaging, distribution, and content servicing P&L for clients including Sony Pictures Entertainment, Paramount Pictures, Warner Bros., and Walt Disney Studios. Completed 800 Terabyte Infrastructure and workflow process design across encoding, transcoding, delivery platforms to facilitate library migration to HD content. Facilitated customer content launches for sell thru platforms Apple Germany, Apple France, Xbox, Playstation Networks, Amazon, and other distribution channels including ATT Mobile and DirecTV. 01/2008 to Current Independent Contractor Company Name – City , State Led The Walt Disney Interactive Media Group Technical Operations Shared Services Organization from internet startup to "Commercial Grade" Internet Infrastructure, Platform, and Engineering Services provider fueling 3X audience growth (85 million Unique visitors a month) and revenue from global product (Fantasy Games, Toontown MMRPG, Disney Broadband, ESPN Motion, Disney Stores, ), Mobile MVNO service, and Ecommerce offerings from ESPN.com, Disney.com, ABCNEWS.com, ABC.com, Disneyworld.com, and DisneyStores.com. Strategic Planning/Execution- Delivered Playboy's integrated "Digital Content Factory" launching video download offering, affiliate model for audience growth on Playboy.com, and scalable content production/post-production, distribution services establishing a lead position in "Omni Channel" media consumption across (Print, DVD, Online, Broadcast, Mobile, and Location Based Entertainment). Innovation- Launched ESPN Motion infrastructure, a pioneer product, in ad supported rich media delivery. Established global "Best in Class" multi channel customer contact center, network, and IT services infrastructure during hyper growth stage of Capital One Financial Corporation powering scale from 700 employees to 22,000 and 3 million account holders to 30 million across multiple continents. Operational Efficiency/Effectiveness- Re-negotiated network, application software, maintenance support agreements, standardized, virtualized, and consolidated infrastructure and environmental footprint to slash bottom line IT costs by over 30%. Leveraged and implemented ITIL best practices framework, open source technologies, process re-engineering, program/project management methodologies, increasing availability metrics to 99.99% while maintaining flat FTE counts. Team Building and Collaboration- Established global product development and support model for video download subscription business across engineering, product development, Q/A, technical operations, marketing, and finance in Japan, the UK, and the US. Maintained retention levels (less than 6%) through clear mission, matching right resources with right roles, progressive job families, succession planning, rewards/recognition programs, and cross training. Built communication triads (Business, Operations, IT) facilitating prioritization across 60 geographic locations and establishing program/project management methodologies improving on time delivery by 20%. Provide IT and Operational Leadership services and guidance to businesses challenged with scalability, flexibility alignment, and growth. Developed a speaker forum "Business Hack Japan" for the Japanese media community, (designers, gaming companies, web services, CGI artists, and film production/distribution). Landed a contract with JETRO (Japan External Trade Org.) to publish paper on US Digital distribution landscape. 01/2005 to 01/2007 Senior Vice President/ Chief Information Officer Company Name – City , State Developed and led rich media product/technology strategy and support for the Online, Broadcast, Mobile, Publishing, DVD Distribution, and licensing business models including, content creation, content management, content distribution, billing systems architecture, business intelligence, and enterprise back office systems. Launched Internet delivered VOD subscription based product line with over 2000 titles and re-launched Playboy.com with Web 2.0 features with payback in 8 months. Established enterprise asset/content management system to capture and catalog over 50 yrs of image, text, and video content across the enterprise to enable ad supported lifestyle product offering, video subscription services, and affiliate traffic generation to Playboy.com Integrated two business acquisitions into the corporate infrastructure in 6 months. Established consolidated hosting strategy and enterprise bandwidth agreements realizing 30% reduction in infrastructure costs. 01/2002 to 01/2005 Vice President Technical Operations Company Name – City , State Built shared services organization supporting subscription based products, multi player gaming solutions, advertising business models, travel, and retail commerce for all Disney business verticals in the b to c online channel and Disney/ESPN Mobile MVNO services. Captained the design, implementation, and support infrastructure delivering 30+ billion page views per year and 85+ million unique visitors a month at ESPN.com, ABCNEWS.com, and Disney.com. Reduced operating costs by 20% through system/network contract renegotiations, and implementation of audit and control procedures for capital expenditures. Improved operational stability, reliability, and availability through the implementation of IT Service Management framework including best practices in change management, incident management, and configuration management achieving 80% first call incident resolution. Completed data center expansion efforts to accommodate 5 year growth projections of 100% increase in capacity for rich media products and content delivery for global product launches. 01/2000 to 01/2002 Vice President of Operations Company Name – City , State Directed design and implementation of all business plans with scalable, operational support strategy (customer care, provisioning, purchasing, sales, back office) for this start-up company, providing fully managed web hosting and managed security services. Acquired and managed major accounts through top-level presentations with CXO's. Secured commitments for additional funding after debt-for-equity restructuring and reduction in monthly cash flow initiatives were completed. Achieved 100% on-time delivery rating for customer solutions and 80% first-call resolution on all customer requests. Completed multi-phased approach to sales automation and service management business processes through implementation of Siebel's Mid Market CRM suite resulting in end to end customer lifecycle tracking. Achieved service-level availability of 99.99% and reduced server build time from 2 days to 6 hours. 01/1994 to 01/2000 Director of E-Business Infrastructure/ Network Operations Manager/ Telecom Manager Company Name – City , State Developed and implemented strategic plans and nationwide tactical support strategy with service-level management for all desktop applications, data and voice networks, call center infrastructure including ICR/VRU, inbound/outbound predictive dialing, and PBX/ACD. Managed a $26 million budget within 4% of plan across an internal customer base of 20,000 associates supporting over 22 million external customers. Established online financial services brand through account acquisition and servicing including a shopping portal, online auto loan approval, loyalty card, and coupons. Negotiated outsourcing arrangements with external development resources and infrastructure providers for shopping portal (www.capitaloneplace.com) achieving readiness for shopping season. Improved staff-to-desktop ratios by 50%, while reducing work order completion times by 20% and monthly trouble ticket to platform ratios by 23% through restructuring including the establishment of regional support teams, centralizing help desk functions, configuration standards (desktop and server build templates), and a quality assurance/metrics/audit function. Participated in IT charge-back modeling project selecting Network Operations as prototype group to bill back business unit customers. Established management principles through Sportsmind executive leadership development program, geared to provide a common language, linguistic behaviors, tools, and competencies to manage through day-to-day projects, conversations and problems. Co-led an operational imperative to build a standardized project management office producing a formal process for approval, budgeting, and tracking of every project Achieved availability metrics of 99.99% through intelligent inbound/outbound predictive call routing infrastructure supporting over 110 million calls annually, reaching payback in 10 months and improving right party contacts by over 25%. 01/1990 to 01/1994 Manager of MIS Company Name – City , State Education 1998 MBA : Virginia Commonwealth University - City , State B.S : Business Admin. - Management Landmark Forum Franklin Pierce University Univ. of Virginia Darden School Change Mgt - City , State GPA: Magna cum Laude Business Admin. - Management Magna cum Laude Landmark Forum Skills ACD, acquisitions, ABC, ad, advertising, Apple, approach, automation, billing systems, Broadband, Broadcast, budgeting, budget, business intelligence, business plans, business processes, c, call center, cash flow, catalog, CGI, change management, com, configuration management, content, content management, content creation, CRM, clients, customer care, delivery, product development, DVD, Ecommerce, editing, equity, features, film production, finance, Financial, help desk, image, Innovation, ITIL, Japanese, Team Building, Leadership, leadership development, marketing, Market, office, 2000, migration, modeling, enterprise, Network, Networks, packaging, page, PBX, presentations, process re-engineering, process design, producing, project management, speaker, purchasing, quality assurance, retail, routing, sales, Siebel, strategy, strategic plans, Strategic Planning, Unique, video, web hosting, workflow | DIGITAL-MEDIA |
688 | SOUS CHEF Summary To bring my positive attitude, strong work ethic and strong team attitude to a new career opportunity. Highlights Adaptive team player Customer service expert Strong organizational skills Deadline-driven Focused and driven Positive attitude Accomplishments Supported all kitchen operations when chef was absent. Assisted in maintaining preparation and service areas in a sanitary condition. Received 4“exceeds expectations” ratings on performance reviews. Recognized by peers and management for going above and beyond normal job functions. Work Experience Sous Chef March 2013 to Current Company Name － City , State Assisted co-workers. Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Trained staff of14emp for correct facility procedures, safety codes, proper recipes and plating techniques. Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen. Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Prepared a variety of foods according to customers' orders or supervisors' instructions Prepared dishes following recipe or verbal instructions Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment Cleaned, cut, and cooked meat, fish, or poultry Complied with scheduled kitchen sanitation and ensured all standards and practices were met Cooked food properly and in a timely fashion, using safety precautions Oversaw kitchen employee operations to ensure production levels and service standards were maintained Packaged take-out foods and served food to customers General Manager March 2009 to February 2013 Company Name － City , State Accepted payment from customers and made change as necessary.Assisted co-workers. Checked the quantity and quality of received products Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service. Adhered to recipe and presentation standards for specialty coffee drinks. Managed 14 team members, including scheduling, training and conflict resolution. Updated menu with daily offerings and specials, using personalized artistic touches. Correctly followed all health, safety and sanitation guidelines. Greeted and connected with every customer, recommending drinks and pastries.Maintained the highest standards of conduct and service. Maintained calm demeanor during high-volume periods and special events. Customer service/call center March 2008 to February 2009 Company Name － City , State I provided members and medical providers outstanding customer service on simple and complex medical and dental issues. Provided member benefits to medical and dental providers according to coverage purchased by the member. Helped members understand explanation of medical and dental benefits. Arraigned managed care in complex medical cases. I am knowledgeable in insurance coding and terminology; Dean Vaughn Medical Terminology; ICD-9 codes; CPT, and 1500 forms. I properly documented each member and provider call on a complex mainframe. Maintained good phone standards established by department head and performed other duties as assigned. Customer Service Rep May 2007 to March 2008 Company Name － City , State I answered inbound donor telephone calls, placed outbound donor telephone calls to schedule donors, and discussed various issues related to making appointments for donors, maintained customers account using a complex mainframe computer system, other duties as assigned. Cook/Baker September 1999 to May 2007 Company Name － City , State I performed daily food preparation and adhering to strict food safety standards. Keeping records updated in the HACCP Program, operated a cash register system, adhered to strict cleanliness standards and keeping work area very well organized. Helped load and unload food delivery trucks. I completed food preparation tasks on a strict time schedule. I adhered to high cleaning and sanitation standards of food utensils. Made calculations of food needs based off past and current demands. I preplanned and prepared work for next day's menu. I worked overtime on weekend functions as requested. I assisted the Director and Head Cook in their daily tasks. Dog Grooming Assistant April 1993 to December 2000 Company Name － City , State Swing/Assistant Manager March 1993 to September 1999 Company Name － City , State My responsibilities included managing a profitable shift without supervision, managing the people, product and equipment. Accepted payment from customers and made change as necessary.Assisted co-workers.Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Kept drink stations clean and ready for service Performed serving, cleaning, and stocking duties in establishments Portioned and wrapped food Education General Equivalency Diploma (GED) : Spring 1989 Des Moines Community College － City , State Serve Food Safe Certification : August 2000 Urbandale Community Schools － City , State Dean Vaughn Medical Terminology
Principal Financial Group Skills benefits, cash register, CPT, customer service, delivery, Financial, forms, ICD-9, insurance, Director, mainframe, managing, Medical Terminology, next, coding, safety, supervision, telephone, phone, well organized | CHEF |
689 | SENIOR VP - INFORMATION TECHNOLOGY Executive Profile CORE SKILLS Demonstrates ability to be a strong leader in a fast paced environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn. Exceptional ability to manage a group of individuals, and coordinate and distribute daily tasks and unexpected issues that may arise An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic Skill Highlights Expertise Technology Optimization Budgeting & Operational Cost Team-Building, Training, & Leadership Goal-Setting & Business Planning Policy & Procedure Creation Conflict Resolution & Management Productivity, Efficiency, & Performance Improvements IT Security Project Management Vendor Relations Data Center Operations Operating Systems: Windows 7, XP, Server 2013, 2008, 2003, Microsoft
Active Directory, SharePoint, Exchange Server: 2003, 2007, 2013, VM
Ware, Trend Micro, Cisco Infrastructure Routers and Switches, Palo Alto,
EMC storage solutions, Data Center Management Market Data & Trading
Systems: Open Bloomberg and Server API, FactSet, Fidessa, Tethys, Lava,
LEK, ICE, Tradeware, Reuters Eikon, Thomson One, Reuters Station,
Instinet, NASDAQ Trader, Advent Professional Experience Senior VP - Information Technology 08/2014 to 09/2015 Company Name City , State Experienced technology leader with expertise in managing all aspects of front and back office systems in the Financial Services Industry. A solid leader who can utilize his diverse background of information technology and business management skills to create winning teams to support mission-critical infrastructure SVP, Head of Technology Infrastructure U.S. Direct information technology operations for a global Institutional sales, trading firm specializing in high yield and distressed debt, convertible bonds, international bonds, investment grade debt and asset-backed securities Coordinated relocation and setup of our primary NYC office location to a new office space, which included an entire hardware refresh for all network and desktop equipment Led migration of the existing legacy site-to-site VPN network in the U.S which consisted of 6 branch offices to the Toronto based MPLS network in conjunction with NYC office relocation Managed implementation of a NJ data center for high availability for critical U.S. trading operations, and migrated direct client wires to the data center Implemented a VM environment which reduced hardware, energy, and licensing costs saving $1.5M in capital expenditure Managed the migration of legacy PBX telecommunications system and implemented VoIP and video conferencing Coordinated setup and configuration of 3 new branch offices in Houston, TX, Stamford, CT, and New Orleans, LA Implemented disaster recovery plan which would make the Stamford, CT branch office the DR site for the NYC office Managed and negotiated all new and renewal vendor support contracts Managed Bloomberg terminal contracts and FIX connections for SSEOMS equity trading, and TOMS sell-side fixed income and derivative trading Member of the GMP steering committee for the approval, planning, and prioritization of all future IT projects. Chief Information Officer 01/2006 to 08/2014 Company Name City , State Managed technology for an institutional trading firm, specializing in Fixed Income and Equities products. Responsible for strategy, support and technology initiatives in a dynamic trading environment resulting in maximum system availability and responsive customer support. Worked very closely with Fixed Income and Equities traders, sales, analysts and senior management. Motivated direct reports and instilled a culture of teamwork to aid in the support and administration of a shared network and telecommunications infrastructure for both firms with 8 branch offices in the U.S Established policies and procedures and implemented a change control process to iron out all issues related to all new hardware and software rollouts Managed and negotiated all new and renewal IT related contracts with various vendors Successfully implemented and provided managerial oversight for a disaster recovery and business continuity plan Facilitated weekly meetings with upper management to communicate project status, targets, and issues Negotiated and implemented a new order management trading system and coordinated the migration of existing FIX connections to the new OMS Managed the successful replacement of core infrastructure appliances and negotiated costs with the vendor given the limited budget, and coordinated the design and construction of a more powerful UPS for the core infrastructure providing 3 hours of up-time in the event of a power outage to allow mission critical systems to remain functioning until main power is restored Planned and implemented the replacement of legacy web security appliances with Cisco ASA and IronPort appliances reducing network vulnerability, and allowing traders secure remote access to network resources Upgraded all primary and secondary network circuits due to the growing business relieving network latency issues. IT Support Manager 02/2001 to 06/2006 Company Name City , State Worked directly with vendors to implement/upgrade market data software and hardware Coordinated a successful PC hardware and operating system upgrade for all branch offices Managed and administered the upgrade of the Microsoft Exchange email system which included hardware replacement and server software upgrades Managed daily and incremental backups of critical files, and mail servers, and coordinated off-site storage of backup tapes Set standards and ordered equipment for the firm including PCs, servers and network peripherals Managed market data entitlements, FIX connections and new systems for all traders Participate in FINRA and 'in-house' audits, requests and regulation requirements. Education B.S : Computer Science 1999 Montclair State University Computer Science Skills Active Directory, API, backup, Bloomberg, bonds, Budgeting, budget, business management, Business Planning, Cisco, hardware, Conflict Resolution, contracts, client, customer support, design and construction, disaster recovery, email, Equities, equity, senior management, Fidessa, Financial, Fixed Income, GMP, Goal-Setting, information technology, Leadership, Team-Building, managerial, managing, Market, meetings, access, Exchange Server, Microsoft Exchange, mail, office, SharePoint, Windows 7, migration, network hardware, network, Operating Systems, operating system, Optimization, order management, PBX, PC hardware, peripherals, policies, Project Management, Reuters, Routers, sales, securities, servers, strategy, Switches, teamwork, telecommunications, Trading Systems, trading system, Trend, upgrades, upgrade, Vendor Relations, video conferencing, VPN, VM, VoIP | INFORMATION-TECHNOLOGY |
690 | IT CONSULTANT Career Overview Network administration veteran with extensive experience building, improving, supporting and architecting ASP-type infrastructures. Qualifications Windows Server 2000-2012, Active Directory, Windows Desktop O.S. 7 - 10, Exchange Server 2010-2013/VMWare vSphere (ESXI), Amazon Web Services, EC2, S3, CloudFront, Glacier, RDS, MySQL, MS SQL, Linux Centos 6, Apple IOS, SonicWall, Office365
Software: MS Office, RDP, Putty, SuccessWare21 Accomplishments CERTIFICATIONS:. Work Experience 01/2001 to 01/2015 IT Consultant Company Name Implemented and managed IT infrastructure Designed and managed Windows Active Directory Network (Windows NT 4.0, Windows 2000 - 2012 servers); Managed MS Exchange, MS SQL, SuccessWare21, Symantec Backup Exec, Kaspersky Virus Protection servers, and Sonic Firewalls; Managed and supported Tadiran PBX, AEONIX Contact Center, and CSI (VO) Call Accounting servers; Developed and implemented secure remote access solution for sales consultants and field service technicians; Provided hardware and application support for in-house and field service personnel; Installed, and troubleshoot applications and services on Windows and IOS devices; Network Design and Installation (Windows Networking, Active Directory) Hardware/Software Installation and Configuration Remote Access Solutions, including secure Wireless technologies Email § Database Development Services Performance Monitoring and Tuning Server Sizing and Capacity Planning Disaster Recovery and Business Contingency Planning Vendor liaison and product selection 24x7 network & application monitoring § Comprehensive network support agreements. 01/1998 to 01/2001 Sr. Systems Engineer/Project Manager Company Name 01/1996 to 01/1997 Network Analyst/Director of Operations City , State Member of global systems integration team. Provided field service functions in the maintenance, installation, and deployment of networking and document management solutions for law firms and various other clients in the South Eastern United States. Responsibilities include project management of server and network installations, upgrades, and conversions, daily monitoring and troubleshooting of servers and networks, Citrix Metaframe 1.8, Citrix Metaframe XP, Citrix Nfuse, and 24 hour on call support. Researched and defined client/server security architecture and provided technical leadership and coordination for the planning and deployment of Citrix solutions. Techmatics, In., Next Century Integration Develop and provide WAN and LAN solutions for various clients in Windows NT 3.51, NT 4.0, WFW, and Windows 95 environments. Including, Install and configure Internet access, remote access, system redundancy solutions that included all levels of RAID, and server mirroring technologies. Promoted to Director of Operations in December 1996, Washington Region: Supervised five employees: Successfully managed various projects in implementing client/server and Internet solutions for various clients. 01/1992 to 01/1996 Technical Analyst Company Name Responsible for the installation, maintenance and operation of all computer related hardware and software. Work with Technology Supervisor and Personnel Supervisor to maintain consistency with regard to word processing procedures among secretarial and word processing personnel and assist with ongoing training in new procedures. Support all inter-office telecommunications, electronic mail and Internet services. Serve as the System Administrator to Windows NT LAN supporting 150 users. Administer SQL Server and PCDocs databases. Coordinate with other firm offices regarding telecommunications procedures, and implementation of new technologies. Interact with vendors in acquisition of new software and hardware. Member of Morrison & Foerster Networking Taskforce: Provided feasibility study that preceded implementing client/server technology into the Morrison & Foerster environment. This included costs analysis as well as operation, and management evaluations of NetWare, Banyon Vines, Pathworks and Windows NT; Assisted in the implementation of client/server technology in nationwide offices: System integration and conversion from VAX/VMS, Decnet, 56KB to Windows NT, TCP/IP, Frame Relay Network. Education and Training AWS Certified Solutions Architect - Associate Level. January, 2016
UNITEK MCSE BOOTCAMP City , State February 2000 Microsoft Certified Professional, Microsoft Certified System Administrator. November, 2003
Interwoven Technologies, Inc. (formally iManage) Chicago, Illinois - iManage Certified System Engineer Computer Learning Center － City , State January 1988 Diploma : Computer Operations Computer Operations Degree Henderson County Junior College － City , State May 1985 Associates : Science,
Business Science,
Business Certifications AWS Certified Solutions Architect - Associate Level Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Citrix Certified Administrator (CCA), Certified iManage System Engineer (ICSE) Skills Accounting, Active Directory, Apple, Architect, Backup Exec, Capacity Planning, Citrix, CCA, Citrix Certified Administrator, Citrix Metaframe, Citrix Metaframe 1.8, client/server, Hardware, conversion, clients, databases, Database Development, Decnet, Disaster Recovery, document management, electronic mail, Email, Engineer, feasibility study, Firewalls, Frame Relay, Internet services, Internet access, LAN, leadership, law, Linux, Director, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, Exchange Server, MS Exchange, Windows Networking, MS Office, Office, Windows, Windows 2000, 2000, Windows 95, Windows NT, Windows NT 4.0, NT 4.0, MySQL, Network Design and Installation, network support, Network, Networking, networks, Next, NetWare, Operating Systems, Pathworks, PBX, Personnel, project management, RAID, sales, secretarial, servers, Software Installation, MS SQL, SQL Server, Supervisor, Symantec, System Administrator, systems integration, System integration, TCP/IP, telecommunications, troubleshoot, troubleshooting, upgrades, VAX/VMS, WAN, Windows NT 3.51, Windows Server, word processing | CONSULTANT |
691 | GUEST TEACHER Floral Designerwrite your own title I am a certified professional floral designer mentored by an AIFD founding member. I have participated and been a finalist in several National Competitions. I have owned my own business in Las Vegas starting at The Tropicana Hotel and built my businesses to the Las Vegas Hilton and Caesar's Palace. I have innovated different buying practices by utilizing national and international auctions when supply was low and demand was high. Highlights Skills Used Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction by the internet which required in depth knowledge of flowers Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Owner/Operator Garden of the Nile Flower Shop at Caesar's Palace - Las Vegas, NV - October 1991 to June 1995 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private [State Name] Teaching License Kind and empathetic Standardized testing techniques Urban public schools background Creative lesson planning Critical thinker Positive and encouraging Adept classroom manager Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Garden of the Nile Flower Shop in Caesar's Palace Designed with approval of Hotel Management the store's layout and hours of operation Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction via the Internet Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist President Island Wedding Chapel at the Tropicana Hotel - Las Vegas, NV - September 1990 to December 1993 Responsibilities Negotiated the lease of the first ever free standing wedding chapel on a Hotel property Formed a corporation with a board of directors Chose the location, architecture and oversaw the building of the chapel Hired a manager who hired employees and oversaw the day to day operations and was responsible for all licenses, employment taxes, insurance, obligations to the hotel as per lease agreement, the filing of all quarterly forms and the presentation of monthly business to the board of directors Continuously interfaced with hotel department management concerning hotel accommodations for wedding guests, five separate reception areas, catering and all facets of producing a successful wedding experience. Accomplishments Pioneered the concept of a free standing chapel on a hotel property that was privately owned The Island Wedding Chapel was the first and the last that followed this concept Skills Used Promoted a respectable venue to host a wedding in 1990 under private ownership Upgraded the smaller wedding choices for couples not choosing to use a grand ballroom in a hotel or some of the seedy type of establishments that Las Vegas became synonymous for during that era Resulted in hotels getting involved in smaller wedding venues which has changed the entire business of weddings from 1990 to the present; unfortunately, none are no longer privately owned Owner/Operator Tropicana Hotel Florist - Las Vegas, NV - April 1986 to December 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Successfully negotiated a lease with the Management of the Tropicana Hotel Appointed a small kiosk area which housed a counter and room enough for a small cooler. Negotiated and was successful in doubling the space originally appointed in less than a year Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner/Operator Las Vegas Hilton Florist - Las Vegas, NV - April 1989 to August 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Promoted and performed excellent design talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Las Vegas Hilton Florist Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner/Operator Desert Flower - Las Vegas, NV - January 1988 to June 1993 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point. Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Interfaced with the State of Nevada Taxation Department to purchase business at auction as a result of a tax lien Negotiated to lease same space as former tenant to prevent interruption of business Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner Frowners R Us - Las Vegas, NV - January 1986 to June 1992 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point. Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Chose a location and designed the layout of the shop's interior Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with several hotel management staffs and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private. Experience Guest Teacher October 2012 to October 2015 Company Name － City , State Presented all class material and policies accurately and clearly for numerous classes each semester. Lead Floral Designer June 2005 to April 2011 Company Name － City , State Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Markets to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. High School Substitute Teacher October 2012 to October 2015 Company Name － City , State Interacted with students Presented students with their assignment Assisted in helping with their assignment Responsible to the teacher for the completion of assignments Monitored student behavior Responsible for attendance of students Accomplishments Enjoyed interacting with the students. Assisted students with their assignments Individualized both instruction and behavior of assigned students Incorporated subject matter with the present time that students would have a better understanding of the relevancy of the subject matter Listed on the Preferred Teacher's List for several schools Skills Used Utilized strict behavioral rules in order that the students could comprehend their assignment without unnecessary distraction Worked with students and suggested various approaches that students may complete their assignment Vigilant in knowing where students were at any given time Promptly arrived at assigned school Followed all rules and regulations as determined by Clark County School System. Education Mixology , 2012 National Bartender's School － City , State , USA After my husband's death, I wished to participate in some creative work that was not utilizing flowers as my medium of design. I enjoyed and did very well with my study and certification in mixology. It was fun and as a natural educator, I was able to help younger students and to give them confidence. I have not pursued a position as I became a full time guest teacher with Clark County School District. I resigned as a guest teacher on 10/10/2015. At this time anything is possible. I am positive, helpful and love to be involved in the social world. Advanced Licensed Certified Floral Designer , 1978 Louisiana State University and Agricultural & Mechanical College － City , State , USA I successfully completed the course in suggested time. I was trained and mentored by an AIFD founding member. I passed the exam on my first try and was the only student at that time that passed the written exam with a score of 100 percent. I have had many successful floral businesses. I pioneered a number of unusual trends. I negotiated hotel contracts I interfaced with purchasing departments to secure purchase orders. I trained many designers that are now employed with hotels. Bachelor of Arts : Secondary Education , 1971 Southeastern Louisiana University － City , State , USA Successfully taught High School English and Social Studies on a full time basis from 1971 thru 1983. Placed many students into National and Regional Exams Pleased that many of my students have kept in contact with me. Very proud that I was part of their success. Skills instruction, inventory, Market, pricing, purchasing, Teacher, Advanced Floral Designer, Entrepenuer Additional Information Authorized to work in the US for any employer | TEACHER |
692 | DIRECTOR OF ENGINEERING Executive Profile Proactive engineer with years of experience and management skills in Operation Management and Industrial Engineering with a passion to increase operational performance and improving customer's satisfaction. With responsibility that have crossed all levels of managerial responsibilities including, but not exclusive, OHSA, EPA and logistic requirements, inventory and WIP control, budgetary generation, which increases my abilities to be proactive in ensuring customer satisfaction. With managerial responsibilities in managing plant operation, engineering departments and developing diverse team members to achieve success. I recently achieved my Masters in Business Administration and presently working on my Six-Sigma certification, which provides me additional skills to pursue my passion. I am an individual with extensive experience in the operational and managerial elements it takes to optimizing a production operation, while control cost and its relationship to financial effect on the organization. Striving to improve operational methodology and operational sequences to reduce product cost. Studying operational ergonomics in efforts to eliminate or control worked relate injuries, business operation and project management in all aspect of an industrial operation. My experience also includes inventory control methods such as JIT, as well as lean manufacturing practices that are required to develop an effective operational continuous improvement process to achieve the desired goals. I excel in the ability of combining diverse backgrounds of different individual into one common direction of accomplishment creating an atmosphere of trust and teamwork. Skill Highlights Product development Product line expansion Project Management Budgeting expertise Quality Management Distribution Management Facility Management MBA Time Management Studies Total quality management Work-flow Planning Staff Development Staff Motivation Expense ControlInventory Control Labor Cost Controls Negotiation Skills Core Accomplishments Project Management: •Implemented a monitoring project reporting project comparing projected project cost to actual project cost with the purpose to provide management information concerning effect on projected margins. This resulted in margins increasing from 3% average to 18% average. •Successful developed and Implemented an inventory control software that reduced yearly expenditures by $500,000 and on hand inventory by $750,000 • Reorganized finishing and distribution operation into a team/group operation, which resulted in decrease in cost by 20% -30%. Professional Experience Director of Engineering Jun 2013 to Jul 2014 Company Name － City , State Management of a staff of engineers performing PRE-COST/COSTING function, conducting PRODUCT DEVELOPMENT Developing and maintaining WORK INSTRUCTION for new & existing product. Work Inprocess analysis and develop efficient production line set-up for efficient production methods The Development of the technical data and instruction for a LEAN MANUFACTURING PROCESS and PRACTICES to ensure that manufacturing management has the best information and tools to produce the product in in the most efficiency and profitable manner. New PRODUCT DEVELOPMENT and interpretation of blue prints and technical data Recommendation and design of work-aids, machinery and attachment accompanying work flow design to improve the production and assembly process to increase profitability, which is one of my many strong points. BLUE PRINT and TECHINCAL DATA interpretation, AUTO CAD pattern development. Costing Manager Apr 2003 to Dec 2009 Company Name － City , State With major responsible was establishing the bill of material structure including direct labor hour calculation from CAD drawing and motion time analysis to determine the different level of cost factors in the manufacturing process. With extensive experience in the analysis of the production process to determine actual cost I was able to generate monitoring devise to report activity concerning margin fluctuation. Experience in developing and operating systems to monitoring and establish material with usage of a MRP system. I also developed project progress reporting comparing projected project cost to actual project cost to monitor and provide management information of progress effect on project margins. This included electrical components, steel fabricated component, and tooled components based of Cad draws and regulator standards. Proposed and implemented lean manufacturing techniques and continuous improvement manufacturing concepts training to improve turns and reduce manufacturing cost. Also imitated a $500,000 interest free loan from the rural development community to provide capital for expansion in production capacity. As a result the cost control and reporting margins increased from 3% average to 18% average. Chief Industrial Engineer/ Manager of R&D Jan 1991 to Dec 2002 Company Name － City , State Project installation installation through mechanical, electrical, and OSHA related safety standards. Manage the supply chain to ensure effective and accurate operation to prevent bottlenecks and production delays. Product Development to establish equipment requirements for new production and forecasting productive capacity of domestic and international production also including product pre-costing and load analysis. Negotiating contractual process with suppliers on various raw material and replacement parts for domestic and international operation to ensure projects cost are controlled and maintained and the ongoing performance of the projects result are maintained. Resovling customer relation issues in product design, and quality for both internal and external customers ensuring customer continued satisfaction. Managing production process and insure that production line were set up correctly to meet customer delivery specification and production line demands. Responible for programing of PLC equipment and on various different pieces of equipment, and ensures that Mexico personal was trained to operate equipment. Warehouse management responible for all function and the logistics on domestic shipping including development of a pick and pack operation for the outlet store operation. Working with all departments in pinpointing potential problems and determining the best potential solution to the problems, as well as overseeing the implementation of the solution. Project management on the installation of quality control, ergonomic issues, personnel training and retraining programs to improve the process reducing operating cost and improve customer satisfaction. Project Development and installation of inventory system that reduced yearly expenditures by $500,000 and on hand inventory by $750,000. Re-engineering of a 100,000 square foot finishing and distribution operation into a team/group operation, which resulted in decrease in cost $3,120,000 per year. Education Master of Business of Administration Degree , Management 8 2012 University of Phoenix － City , State , United State GPA: GPA: 3.7 GPA: 3.7 Bachelor of Business Administration Degree , Management 8 1979 Delta State University － City , State , United States GPA: GPA: 3.0 GPA: 3.0 Dean List Member of Sigma Phi Eplson Graduate coursework for the SBA Skills Lean Manufacturing MBA P&L Management Product Development Management Industrial Engineering Skills Operational Management Skills Performance Analysis CAD MircoSoft Office Quality Control Management | APPAREL |
693 | MDS COORDINATOR Skills Skills Used I enjoy challenging sticks. I try my best at being the best. Enjoy working as a team or self if needed. Staff LPN Smith Village - Chicago, IL October 2013 to April 2015 Responsibilities Provide Patient care, Manage a team of CNA's, Injections, Diabetic management, CVA cases, Wound Care, GT management, Psych Care, Med Surg, Assited Living Care, IV care Management, etc Participated and completed 8 weeks of training on total MDS 3.0/ RAI process, Understanding the Principals and process of the RAI 3.0, PPS/OBRA Regulations and Guidelines, Understanding MDS 3.0 Coding for OBRA and PPS, Able to accurately assess Activities for Daily Living, PPS/Medicare Timing and Scheduling, Familiar with Care Assessments (CAAS), Understanding of RUG IV Payment Prospective System, Clinical Reimbursement for Quality of Care, Maximization of Skilled Nursing Facility State & Federal (Medicare) Reimbursement programs utilizing the RUG IV guidelines, Vital Signs , Injections, Glucose testing, Dressing Changes, CPR certified for adults, infants, and children, Surgical Sterile Field, Standard first aid, GT feeding management, IV management, Daily computer and internet use (9 years) Certifications/Licenses MDS 3.0 Coordinator Clinical reimbursement/ MDS 3.0 Coordinator Accomplishments Great Patient Care, Great Management skills,
Skills Used
Time Management, Managing a team of CNA's, Obtain and follow MD orders as written, IV management, Medicare
charting,etc
Staff LPN
Prairie Manor Nursing & Rehab - Chicago Heights, IL
February 2012 to September 2014
Responsibilities. Provided nursing care for up to 30 residents simultaneously. Supervised up to 4 nursing assistant throughout the shift. Rendered care/medication administration to geriatric population on a daily basis. Performed nursing assessment and documentation as necessary. Daily computer / internet use. Ongoing educating and training staff, residents, and families on care process. Provided input to Interdisciplinary Team members on total resident care. Completed nursing assessment documentation on a timely basis
Skills Used. Vital Signs. Glucose testing. CPR Certified for adults, infants and children. Dressing changes/ wound care. Injections. Surgical Sterile field. Standard first aid
G-Tube feedings, Foley care, IV management, wound care, etc
Staff LPN
HCR Manor Care - Oak Lawn, IL
December 2009 to February 2012
Responsibilities. Provided nursing care for up to 30 residents simultaneously. Supervised up to 4 nursing assistant throughout the shift. Rendered care/medication administration to geriatric population on a daily basis. Performed nursing assessment and documentation as necessary. Daily computer / internet use. Ongoing educating and training staff, residents, and families on care process. Provided input to Interdisciplinary Team members on total resident care. Completed nursing assessment documentation on a timely basis
Skills Used
Vital Signs. Glucose testing. CPR Certified for adults, infants and children. Dressing changes/ wound care. Injections. Surgical Sterile field. Standard first aid
G-Tube feedings, Foley care, IV management, wound care, etc. Experience 08/2015 to Current MDS Coordinator Company Name － City , State Responsibilities
Assist and Open schedules for the nurses and other IDT to complete the MDS. Ensure that all data entered is accurate and acceptable for maximum amount of reimbursement from eHealth data. Assist in creating programs based with the residents best interests at hand while increasing reimbursement for the
facility/community. Meet with IDT to ensure quality of care is provided to the residents at all times. Assist with Restorative Nurse to establish appropriate and realistic care plans. Efficient in Point Click Care. 01/2006 to Current Phlebotomist Company Name － City , State Obtain venous blood samples from a variety of patients aging from infants to geriatrics. Experience in heel sticks to
hard sticks. 10 yrs Inpatient/ Outpatient experience. Education and Training 2015 LPN : Nursing Brown Mackie College － City , State 3.0 Nursing 2009 Phlebotomy Technician Certificate in Phlebotomy Technician Prairie State College － City , State 2020 Associate of Applied Science : NURSING Prairie State College － City , State , USA Personal Information Very Flexible, Dependent, Great Time Management, Accountable.
Enjoys challenges while Working Smart not Hard.
Excellent Customer Service.
Educated in MDS to maximize facility reimbursement status in an accurate and timely manner. Skills CNA, CPR certified, Diabetic, first aid, Geriatrics, Injections, Nursing, Patient care, Phlebotomy, Coding, Quality, Scheduling, Technician, Vital Signs, Wound Care Additional Information Additional Information
Very Flexible, Dependent, Great Time Management, Accountable.
Enjoys challenges while Working Smart not Hard.
Excellent Customer Service.
Educated in MDS to maximize facility reimbursement status in an accurate and timely manner. | ADVOCATE |
694 | LEAD DESIGNER Career Focus An professional with experience in dealing with the optimization of complex processes or systems as well as providing steel framing solutions to residential and commercial applications.Dedicated engineer with excellent technical, analytical and communication skills demonstrated by 4 years of experience.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines. Skills Certification: Six Sigma, Greenbelt Technical experience with software platforms Software/algorithm design and development Engineering software Software/algorithm design and development Strong presentation skills Process improvement Team player Mechanical design/implementation Visual Basic; Inventor Fusion 2013; Project management Training program implementation Scheduling tools Laboratory evaporators Tube furnaces Synopsys Prime The Mathworks MATLAB Microsoft Visual Basic MS SQL Server 2008 Arena Flow Layouts; and, Time Studies Accomplishments Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Testing, Evaluation and Analysis: Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. AutoCad Software Utilization Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Document Control Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards. CADD Training Supervised and trained associate drafters. Organized and delegated projects according to co-workers abilities. Drafting Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards. Applied Materials Drafting Standards Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with industry standards. AutoCad Software Utilization Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Document Control Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards. Project Management Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Professional Experience Lead Designer 04/2014 to Current Company Name City , State Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Created mobile and modular custom container structures for variety of applications including storage, offices and mobile labs.Collaborated with engineers and project managers regarding design parameters for client projects.Operated computer-assisted engineering and design software to complete engineering tasks by deadline on an ad hoc basis.Drew sketches to accurate scale showing relation of proposed installations to existing facilities and exact specifications and dimensions. AutoCAD Engineer 08/2013 to 05/2015 Company Name City , State During tenure, contributed to the development of Pride Park, Midlothian High School, Woods Chapel, Galveston Industrial, and Craig LF Partners. Independently Developed new and exciting products such as commercial and residential framework design. Created engineering and shop drawings for roofs and floor layouts, wall panels and trusses, deck designs and blue prints. Worked directly with local architects and contractors by preparing CAD work samples. Played an instrumental role at meetings and presentations; also built study and *presentation models for display. Skills used: AutoCad 3D, Vertex BD, Key Truss 1.184, Steel Smart 7.0, SolidWorks, Blueprints, Shop drawings, Hilti Profis Anchor, Inventor Fusion 2013, Nitro Pro 8, vu 360, Steel View, Key Build Steel. Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Resolved part and assembly discrepancies.Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Collaborated with engineers and project managers regarding design parameters for client projects.Created mobile and modular custom container structures for variety of applications including storage, offices and mobile labs. Project Engineer 08/2012 to 05/2013 Company Name City , State During tenure, contributed to a $35 Million dollar facility expansion, reduced distance travel by 84% and time by 71%, increased production by 20% and, produced a rate of returAssisted sales force in programming customer requirements and expectations while providing practical solutions.n of approximately 26%. Manufacturing facility layout planning using CAD designs. Created a team project journal, which served as a progress log. Skills used: Flow charts, spaghetti charts; time studies, cost analysis, Pareto's principle, and simulation. Construction Aide 06/2006 to 05/2013 Company Name City , State Designed a plan for a leadership conference for young professionals. Developed budget and sponsorship packages to raise funds. Used Adobe Photoshop to design conference logo, which saved the chamber $3400. Tested and monitored product safety, leading to safer electronic communications products. Education and Training Bachelors of Science : Industrial Engineering May 2013 Louisiana Tech University City , State Industrial Engineering Member of I.I.E Club Advanced coursework in Industrial Engineering Affiliations Alpha Phi Alpha National Society of Professional Engineers (NSPE) Skills Adobe Photoshop, AutoCAD 3, Blueprints, budget, CAD, charts, cost analysis, funds, layout, leadership, Lingo, logo, MathCAD, meetings, Excel, MS Office, Power Point, Word, MiniTab, presentations, progress, simulation, Six Sigma, SolidWorks, Vertex, View, Visual Basic | DESIGNER |
695 | CONSULTANT Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 30-year career in the United States Marine Corps. Effective communicator who quickly masters new roles and technologies to achieve positive results. Highlights Strong verbal communication Extremely organized Strong Managerial Skills Attends to detail Effective writing skills Top Secret/SCI Security Clearance (Clearable). Effective team leader CPR certified Firearms safety training Trained in defensive tactics Intelligence gathering techniques Training in Emergency response Able to handle extreme situations Accomplishments Effective leader of a period spanning 30 years in the United States Marine Corps. Deployed numerous times to hardship countries to assist in relief efforts as well as combat operations. Completed both my Bachelors and Masters degree's since retirement Experience Consultant October 2013 to October 2014 Company Name － City , State Consultant for FSCX (Fort Sill Oklahoma). Part time). Assisting other doctrine writers in the efforts of revising all current doctrine, tactics, techniques and procedures manuals, to include ATP 3-09.13 (FM 3-09.13) The Battlefield Coordination Detachment (BCD) and ATP 3-09.43 Fire Support Techniques for The Battalion, utilizing the Army Doctrine 2015 format. Primary Doctrine Writer September 2012 to September 2013 Company Name － City , State Primary Doctrine Writer for Explosive Hazard Operations, Army Techniques Publication (ATP) 3-34.20/Marine Corps Reference Publication (MCRP) 3-17.2D. Keybridge Technologies. Acted as the primary author for Explosive Hazard Operations, doctrinal publication, ATP 3-34.20/MCRP 3-17.2D. Gathered, analyzed, and wrote all information required to re-write an outdated version of FM 3-34.210 (Explosive Hazard Operations). Possess extensive knowledge on Army and Marine Corps writing and doctrinal procedures. Military Analyst September 2011 to August 2012 Company Name － City , State Fort Leonard Wood, Mo. Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development and Education, and Facilities (DOTMPLF) Assessments and related research in support of the Directorate of Counter Improvised Explosive Device (DCIED). Extremely knowledgeable on all databases that support the Defeat the Device Line of effort. Possesses extensive knowledge on all Robotics and Hand Held Detectors currently used by Marines and Soldiers for Dismounted Operations in Afghanistan. Familiar with all limitations and capabilities for each system. Material developer with vast knowledge on all systems pertaining to current operations involving the Defeat the Device Working Group Thoroughly knowledgeable with all agencies involved in procuring Material Solutions for the Soldiers and Marines in the current Theater of Operations. Thoroughly knowledgeable with the Joint Urgent Operational Needs Statements (JUONS) and all other databases that contain information to support the briefs for the DtD Line of Effort. Extremely familiar with all Aerial Intelligence Surveillance and reconnaissance systems used by US forces through personal experience in combat in Iraq. Familiar with all material solutions that pertain to Dismounted Operations, and how they are utilized during operations. Identifying Gaps the Warfighters in Afghanistan through personal combat experience. Authored/Co-Authored several Concept of Operations (CONOPS) and Techniques, Tactics and Procedures (TTP) for various gear tested for Afghanistan. Provides extensive research on all material solutions to assist the Warfighter. Extensive Air and Ground integration experience on the battlefield. Possess an extreme amount of knowledge involving the entire Combat Arms Environment through personal experiences as a Marine Sergeant Major. Currently hold a Secret Clearance. Associate March 2009 to August 2011 Company Name － City , State Fort Leonard Wood, Mo. Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development and Education, and Facilities (DOTMPLF) Assessments and related research in support of the Directorate of Counter Improvised Explosive Device (DCIED). Material developer with vast knowledge on all systems pertaining to current operations involving the Defeat the Device Working Group Extremely familiar with all Aerial Intelligence Surveillance and reconnaissance systems used by US forces. Identifying Gaps the Warfighters in Iraq and Afghanistan through personal experience. Authored/Co-Authored several Concept of Operations (CONOPS) and Techniques, Tactics and Procedures (TTP) for various gear tested for Afghanistan. Provides extensive research on all material solutions to assist the Warfighter. Associate March 2008 to March 2009 Company Name － City , State Booz Allen Hamilton, Training& Doctrine Developer for Maneuver Support Center of Excellence (MSCoE) Directorate of Training (MDoT), Fort Leonard wood, MO. Member of a four person team that produced a much needed Sensitive Site Exploitation Field Manual Subject Matter Expert on Site Exploitation Identified and researched sensitive exploitation concepts, supporting the development of identifying units and agencies involved in the Site Exploitation Doctrine for MSCoE. Lead Instructor September 2007 to March 2008 Company Name － City , State Instructor for Combat and Advanced Search at Combined Explosives Hazard Center, Fort Leonard Wood, MO. Member of an Eight Man Search Instructor Team. Instructed several areas of search as it applies to operations in both Iraq and Enduring Freedom. Provided Instruction on Search Techniques to both Army and Marine units prior to deployments. Instructed on following areas: Occupied and Unoccupied Buildings, Area, Route, Person, Vehicle and Check Points. Senior Enlisted Leader October 2005 to June 2006 Company Name － City , State responsible for the mentoring of over 6,000 Marines and Sailors preparing for combat deployments to Iraq and Afghanistan. Monitored the training of 6 Rotary Wing Squadrons, to ensure tactics were current with both combat theaters of operation. Command Sergeant Major May 2003 to October 2005 Company Name － City , State 15th Marine Expeditionary Unit (Special Operations Capable) MEU (SOC) , First Marine Expeditionary Unit, Camp Pendleton, CA. Acted as the Senior Enlisted Leader, responsible for the mentoring of over 2,800 Marines and Sailors for combat operations in Iraq. Developed Tactics Techniques and Procedures to support current engagements in both theaters for Counter Improvised Explosive Device awareness. Aggressively trained and Instructed Marines and Sailors on all weapons systems organic to the MEU (SOC). Acted as the Liaison between the Amphibious Ready Group (ARG) and the MEU (SOC) throughout 2 combat deployments. Oversight of combat operations and relief efforts for Iraqi people in Anbar Province; included IED attacks, deploying dismounted patrols in support of operations and oversight of humanitarian relief. He was directly involved in the planning and execution phases for combat operations involving over three thousand Marines and Sailors. Served two tours in Iraq. Personally directed on site relief operations in response for the Tsunami in Sumatra, Indonesia. Provided around the clock support to relief effort and coordinated with US, Sumatran, Australian government agencies, as well as Non-Governmental organizations on scene. Subject matter expert, instructor/writer, firearms instructor, small and large group leader for planning and implementing protective services operations required to maintain military protective services; completed Antiterrorism Evasive Driving Course, given by Gryphon Security Group. Utilized operational expertise and knowledge of educational and training principles, and techniques to present instruction in: Dismounted Patrols, concepts, organization, and employment of tactics, units and weapons employment, critical operational techniques and specialized physical and technical skills required of protective services detail members. Utilized military weapons expertise and skill to conduct weapons training. Acted as the Range Safety Officer while Embarked aboard U.S Navy vessel. Possess extensive knowledge on the doctrinal writing process for both the Army and the Marine Corps. Performed duties as an integral member with CEHC for over four years, focusing on Defeat the Device (DtD) LOE, capability gap analysis, and supporting CIED efforts. Has assessed or analyzed over 40 capability gaps as well as numerous Doctrine, Organization, Training, Materiel, Leadership, Personnel, and Facilities (DOTMLPF) assessments over four years. Was an integral member of the Search Instructor team at CEHC, instructing both Marines and Soldiers preparing to deploy to Theater for combat operations. Developed and refined the process for gathering and tracking critical material system requirements and related information as well as the related processes to conduct capability gap analysis that is clearly articulated to the Army CIED leadership. This effort is by managing the consolidation of all Joint Urgent Operational Needs Statements (JUONS) for the CEHC. Served on 5 MEU (SOC) deployments and several overseas tours throughout my 30 year career. Assisted in the planning and execution of military operations, from platoon through Marine Expeditionary Force (MEF) levels, with safety continually in mind. Performed numerous risk assessments for the safety and welfare of Marines/Sailors and their facilities during peacetime and combat operations. Has developed an extensive network of contacts throughout the United States Army as well as the United States Marine Corps to assist in the Defeat the Device Working Group. Education Master of Arts : Business Organizational Security Management , December 19 2014 GPA: GPA: 3.82 Business Organizational Security Management GPA: 3.82 Military Mobile Protection Course, Gryphon Security Group (60 Hours) 2005 High Risk Personnel Course, Quantico, VA. (60 Hours) 1993 First Sergeants Course, El Toro, CA. (40 Hours) 1993 Advanced Staff Non Commissioned Officers Course (Distinguished Graduate) El Toro, CA (240 Hours) 1992 Marine Air Ground Task Force Intelligence Course (Distinguished Graduate) Navy and Marine Corps Intelligence Training Center, VA (320 Hours) 1991 Imagery Interpretation Course (Distinguished Graduate) Goodfellow Air Force Base, TX, (892 Hours) : 2005 Naval Gunfire School － City , State 60 Hours) Masters Degree Webster University BS : General Studies Psychology Columbia College GPA: GPA: 3.10 General Studies Psychology GPA: 3.10 Skills Marine Corps/ Air Force, Army, ATP 3, ATP, C, CA, Concept, Consultant, databases, Driving, government, instruction, Instructor, instructing, Interpretation, Leadership, Machinist, managing, mentoring, weapons, Navy, network, developer, Organizational, Personnel, processes, Publication, research, Robotics, Safety, Writer | CONSULTANT |
696 | SENIOR HR BUSINESS PARTNER Summary Human Resources Professional with 8 years of experience in human resources and recruiting. Expertise in Employee Relations and Recruiting. Highly driven to achieve company goals. Highlights HUMAN RESOURCES MANAGER Extensive background in HR Business Partner affairs, including experience in, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing policies, job descriptions and management reports. HR SKILLS Employment Law FMLA/ADA/EEO/WC HR Policies & Procedures *Staff Recruitment & Retention Employee Relations Benefits Administration *Orientation & On-Boarding Training & Development Organizational Development MS Office (Word, Excel, PowerPoint, Access, Outlook) Experience Senior HR Business Partner August 2013 to Current Company Name － City , State Organized the start up of a new call center opened in September 2013. Played a key role in recruiting, hiring, and onboarding over 1,000 employees during the startup of this new location. Key Results: Administers human resources activities for assigned office, ensuring compliance with all relevant laws, regulations, policies, and procedures. Perform a variety of professional level tasks in multiple functional areas of HR, including benefits, compensation, recruiting, professional development, and employee relations. Acts as a liaison between employees and headquarters. Prepares Personnel Action Notices (PANs) and enters data into PeopleSoft. Designs and runs queries and prepares various reports as requested by management. Facilitates new hire orientation sessions, and may prepare orientation packages. Maintains current knowledge of relevant human resources procedures and practices, and relevant labor laws. HR & Safety Manager August 2010 to August 2013 Company Name － City , State Currenlty operating as MarJac poultry one of the largest privately owned poultry companies in the US. Promoted from within to HR/Safety Manager after demonstrating a strong work ethic. Worked with senior management to create HR policies and procedures; recruit employees; and develop orientation, training, and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and handle HR generalist workplace issues. Key Results: Played a key role in reorganizing the Waynesboro complex and establishing sound HR principles. Structured and managed programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Managed Workers compensation program for four locations. Utilized preferred providers list and trained managers and associates on procedures to follow in case of injury. Wrote trainings to cover issues including disciplinary procedures, code of conduct, FMLA policy, attendance policy, and benefits information. Implemented and organized I9 and everify procedures to ensure compliance with federal regulations. Managed all locations compliance with Department Of Transportation regulations, OSHA regulations, Department of Environmental Quality compliance. Conducted all pre-employment, post accident, and random drug screens. Managed staff reductions. Resolved all disciplinary actions for salary and hourly employees. HR Supervisor August 2008 to August 2010 Company Name － City , State Poultry processing plant employing 1,000 employees. Responsibilities included a broad range of HR functions, including training employees, administering benefits, overseeing disciplinary action and managing HR records. Key Results: Trained members of management on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Projected daily staffing needs to maintain adequate staffing levels. Managed hourly cleaning staff, and HR/safety clerks. Managed new-hire orientation program to include HR information and company resources. Education Bachelor of Science (BS) : Business Administration , 2008 UNIVERSITY OF SOUTHERN MISSISSIPPI － City , State Business Administration Activities: Worked 40+ hours per week concurrently during college as a mechanic for Howard Transportation. Professional Affiliations Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security. Skills ADA, benefits, Benefits Administration, call center, coaching, conflict resolution, Employee Relations, training employees, senior management, functional, hiring, HUMAN RESOURCES MANAGER, human resources, HR, teambuilding, Law, legal compliance, managing, mechanic, mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, win, Word, negotiating, Organizational Development, PeopleSoft, Personnel, Policies, Quality, Recruitment, recruiting, Safety, sound, staff development, staffing, Structured, teamwork, Transportation, workshops | HR |
697 | PEST CONTROL TECH Summary Seeking a position with a warehouse company, where I can use my experience as a Forklift Driver in order to maintain inventories in a good clean environment and to become an asset to your company. More than ten years experience. Experienced forklift operator able to receive cargo into packing area, report any overage, shortage and damages from that delivery to the appropriate agents or supervisors and follow packing instructions as indicated by paperwork. Experience working with lots of different materials. Ability to implement and perform pm's for planned maintenance programs. Excellent ability to use hand and power tools applicable to the trade. Ability to read, understand, and follow, safety procedures. Demonstrated ability to follow oral or written instructions. Able and capable of lifting 100lbs, can withstand extreme hot and cold conditions. Capable of prolonged physical effort, fast problem solver, ability to respect deadlines and to efficiently interrelate with other workers of the department. Highlights Shipping and receiving Safety-oriented Production scheduling Results-oriented Exceptional problem solver Manufacturing background Safety Orientation training Packing and scanning orders Multi-tasker Safety-conscious Customer-service focused Strong communication skills Natural leader Valid La driver's license Determined Basic math skills Lifts up to 100] pounds Accomplishments Used propane forklift to load trailer at warehouse. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Earned a perfect attendance record for 3 years in a row. Assembled product containers and crates. Recorded numbers of units handled and moved, using daily production sheets or work tickets. Packed containers and re-pack damaged containers. Attended Flight School Education High School Diploma : BASICS 1998 St.Bernard High School , City , State Experience Company Name City , State Pest Control Tech 08/2014 to Current Maintained accurate stock records and schedules. Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Company Name City , State warehouse/shipping and receiving 09/2012 to 08/2014 Supervised material flow, storage and global order fulfillment. Selected products for specific routes according to pick sheets. Processed customs duties and fees quickly to release international shipments. Oversaw special orders and after-hours, urgent shipping jobs. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Company Name City , State Warehouse/Driver 07/2011 to 08/2012 Selected products for specific routes according to pick sheets. Conducted monthly, quarterly and yearly inventories of warehouse stock. Resolved service issues in a timely manner, including coordinating and processing returns. Retained valid proof of insurance and registration in vehicle at all times. Maintained records required for compliance with state and federal regulations. Delivered customer orders to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. Company Name City , State Warehouse/Shipping and Receiving 08/2005 to 11/2011 Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Reported inventory balances and cycle counts in both the ERP and WMS systems. Received incoming shipments and reviewed contents against purchase order for accuracy. Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Used propane forklift to load trailer at warehouse. Company Name City , State Driver/Helper 11/2004 to 08/2005 Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Retained valid proof of insurance and registration in vehicle at all times. Company Name City , State A/O Aviation Ordanance 11/1998 to 05/2003 Effective decision-maker in high-pressure environments. Managed receipt, storage and issue of ammunition processes. Completed multiple fire prevention safety training. Practiced and followed all safety regulations and guidelines. Skills delivery, forklifts, inventory, ISO, weapons, organizing, pick, receiving, safety, Scanner, scanning, shipping | AVIATION |
698 | ELECTRONIC HEALTH RECORD OPTIMIZATION SPECIALIST Skill Highlights Analyst skills - Managed care contract analysis, payment analysis and appeal, quality data analysis and
Above average computer skills - Microsoft Office Suite, Adobe (full version), Athena Clarity, Crystal Reports, Internet and email proficiency Professional Experience Electronic Health Record Optimization Specialist Company Name － City , State Assist primary care practices and providers to improve quality scores through expertise in practice workflow, electronic health record systems, and quality measures. Assists practices in implementing and using systems (quality reporting, EHR modules) to improve patient care and outcomes and provide the clinical data required to satisfy contract requirements. Provides support for population management at the pod and practice level by tracking and monitoring individual process and outcome measures for eligible managed care and Medicare patients who have chronic diseases such as diabetes, cardiovascular disease, and depression. Understands and can clearly communicate, both verbally and in writing, clinical quality measure components of global payment contracts and EHR Use Requirements. Understands the federal and state EHR incentive programs, mandates and legal requirements, and develops and implements programs to educate providers and staff on achieving federal and state incentives and if required, compliance with legal obligations. Meaningful Use, ICD10, HIPAA, Privacy) Assists EHR Team in creating plans for new implementations, interfaces and upgrades Understands provider's contractual obligations with BIDCO and develops and implements training and communication plans that support these needs. Quality Improvement Coordinator October 2013 to August 2014 Company Name － City , State Worked with and support primary care physicians and their office staff to achieve the quality incentives as part of global payment and managed care contracts. Support PCP practices in implementing quality improvement initiatives. Provide support managing patient registries through reports and training at the practice and POD level for eligible managed care and Medicare patients who have chronic diseases. Work individually with PCP practices to help them manage the required testing for their quality measure goals to promote optimal health and clinical outcomes. Train PCP practices on Athena Clarity quality software application so they can access their registries and outcomes individually. Healthcare Financial Analyst Payer Audit and Charge Capture Analyst July 2011 to October 2013 Company Name － City , State Run analysis on denial data to identify billing and coding trends. Develop comprehensive reports designed to reduce repeated billing and coding errors. Manage database applications and reporting for government audit tracking. Manage audit process for government and commercial payers to assure submissions are accurate and timely. Revise coding and charge submission errors identified through internal and external audits and making necessary changes within Medicare FISS or Medicaid MMIS applications as well as our own internal systems. Analyzes the information in the department's pre-bill, coding rejection and denial edit databases for unresolved third party claims to determine root causes for the edit issues and potential resolution with the originating departments and/or the PFS clinical coding staff. Responsible for the daily validation, collection and follow-up of all payments received from government and third party payers in relation to internal contract information. Modeling reimbursement methodologies and contracts for third party and other managed care payers in both a financial model and the RMS system. Post adjustments or reversals of adjustments through online access to the billing and receivable system. Clinical Research Assistant II February 2011 to July 2011 Company Name － City , State Performed detailed internal audits utilizing protocol schema to assure required data is completed as per protocol and hospital policies in both regulatory and patient binders. Verify eligibility and study procedures adhere to protocol requirements and file deviations/violations when necessary. Completed adverse event and med watch forms when required by protocol adverse events reports criteria has been met. Extracted data on protocol patients from online medical records, outpatient charts, private physician office records, and Independent Review Board (IRB) office in order to assure chart completeness. Assured proper informed consent is obtained and documented. Program and Fund Developer March 2007 to January 2008 Company Name － City , State Research, write, and budget development for grants to be submitted to private foundations and corporations. Networking that resulted in significant and sustained relationships with a community of committed donors. Worked closely with contract manager to ensure consistent communication and reporting to funders. Produced a variety of quarterly, mid-year and end-of-year reports. Worked closely with development team, bookkeeper, residential services advocate, statistical coordinator and executive director to ensure provision of high-quality services and adherence to contractual obligations. Provided leadership and coordination to promote organizational visibility and support at local, state and national levels. Vice President/Co-Owner August 2007 to Current Company Name － City , State Established an S Corporation from the ground up. Successfully negotiated contracts with other companies including reviewing and revising any contractual terms and conditions. Developed budgets, established rates mapped out by area for scheduling. Supervised staff of 30 in daily activities and quality customer care. Worked with company President to receive 100% on customer satisfaction survey Accounting both payable and receivable. Helped the company increase profits by 32% each year. Education and Training CITI TRAINING, Certification, 2011 100% accuracy
HIPAA AND HUMAN SUBJECTS COURSE, Certification : 1 2011 PENNSYLVANIA STATE UNIVERSITY 100% accuracy Bachelors of Science : 1 2002 GPA: Dean's List GPA: 3.8 Dean's List GPA: 3.8 Skills Accounting, Adobe, ADR, Analyst, Auditing, billing, budget development, budgets, charts, contracts, CPT, Crystal Reports, customer satisfaction, customer care, data analysis, database applications, databases, edit, email, financial, forms, government, grants, ICD-9, leadership, legal, director, managing, access, Microsoft Office Suite, office, Modeling, Networking, organizing, organizational, policies, Coding, Project management, quality, Quality Improvement, reporting, Research, RMS, scheduling, upgrades, validation, workflow | HEALTHCARE |
699 | LINE SERVICE TECHNICIAN Summary I currently have 42 flying hours. I am a Sophomore student at Southwestern Illinois College in the Aviation Pilot Program and I am very interested
in the aviation world. I have wanted to be a pilot and be around airports and planes since I
was eight years old. I am working on my Private Pilot Certificate at Ideal Aviation. I also work at Ideal Aviation as a Line Service Technician. Skills Great People Skills Microsoft Office Fueling Aircrafts Airport Ramp Knowledge Private Pilot Knowledge Worked at two Airports Aircraft Knowledge Invoice Knowledge Experience 03/2017 to Current Line Service Technician Company Name － City , State Fuel Aircraft from Cessna to Gulfstream as well as helicopters. Marshaling in Aircraft. Pilot and Passenger communication. Towing and Pushing aircraft. Aircraft Cleaning. Aircraft Management. 07/2016 to 03/2017 Ramp Agent Company Name － City , State Fueling of F-18, T-38, Boeing 737, E-2. Marshaling of inbound and outbound aircraft. Baggage for Allegiant Airlines. Pushback Operator for Allegiant Airlines. Use of Unicom and Deicing Military and Commercial Aircraft. Lavatory Service
Use and Ground Power Unit. Pilot Communications. 12/2015 to 05/2016 Team Member Company Name － City , State I was in charge of running the computer system which entailed cash register and
returns. I was responsible for helping customers with problems and showing them where
certain things were in the store. I was taught to use self thinking to solve their problems. Everyday I worked I had to load multiple bags of 50 pounds of animal feed into the
store. This job taught me customer service and organization. 04/2015 to 06/2016 Event Staff Company Name － City , State I was in charge of setting up for weddings, birthday parties, bridal showers, baby
showers, etc. I was in charge of driving customers in our six-seater gas-powered golf cart as well
as our four-seater gas-powered golf cart and was also in charge of using the
four-wheeler to pull trailers. I was in charge of setting up chairs and tables which required heavy lifting. This job entailed me working long days and long nights. I was called on by the owners for a couple of landscaping jobs around the property. This job required good people skills and time management. Education and Training 2018 Associate of Applied Science : Aviation Pilot Training Southwestern Illinois College － City , State , USA I am currently enrolled in SWIC's Aviation Pilot Program. I will be completeing two years
and then transferring to fulfill my bachelors in Aviation Management. May 2016 High School Diploma FREEBURG COMMUNITY HIGH SCHOOL － City , State , United States Personal Information I am currently a 19 year old that keeps up with work and school. I currently work around 25 to 30 hours a week as well as find time to fly and finish up my private pilots license. I live in Freeburg, Illinois which is about 50 minutes from St. Louis Lambert International. I plan to be a Pilot in the commercial world after I finish all of my ratings. Skills Customer Service Experience, Leadership, Team leadership, Outlook, Fast learner, Verbal Communication, Aviation Knowledge | AVIATION |
700 | SALES MANAGER/ TERRITORY SALES MANAGER Experience Sales Manager/ Territory Sales manager 02/2014 to 08/2015 Company Name City , State Selling and working with Franchises, Strategic Partners on Mobile Loyalty Platform. Working with Digital and Advertising Agencies on Reselling ProductSelling Local Clients in the Arkansas Territory on the Mobile Loyalty Platform. Marketing Executive/Senior Sales Consultant 04/2011 to 01/2014 Company Name City , State Aggressively research, develop, and cultivate leads for LivingSocial Deals using a variety of online and offline sourcesMeet and strive to exceed individual monthly, quarterly, and annual sales goalsQualify prospective clients by phone and close deals in-personUse consultative sales skills to assess merchant goals, propose a customized LivingSocial solution, and obtain commitmentManage relationships with established clients and construct proposals and contracts within selling guidelines to develop and maintain a book of businessCommunicate ongoing contacts and sales activities utilizing Salesforce.comProvide ongoing and up-to-date documentation to the operations team and regularly collaborate best deal strategies*1st Ranked MC 2011-North America*2011 Annual Review Rating- 5MVP*Hawaii Whale Winner Circle 2011*VP Many Cole Challenge Badge*Turkey & Gravy Badge*Dasher Badge*Blue Whale Badge*March Madness Badge*Nothing But Net Badge-Attended VIP Event for 1st Qtr, Red Hot Chili Peppers*Rock Star Badge Winner-was among the 12 that was treated to dinner with Tim and Mandy*Multiple 15x15, 20x15 Badges*Accepted in the June Team Triton ClassAttended 2nd QTR VIP Event in Las Vegas, Palms HotelWon Glass 1/2 Full Badge in JulyWhalewinners Circle 2012, Trip to Costa RicaRoadunner Badge Winner for Jan. Feb, March 2013Quarterly VIP Winnner for 2nd, 3rd and 4th 2013. Business Manager 06/2008 to 03/2011 Company Name City , State Selling online advertising, sponsorships, Contest to stategic accounts and new customers. Local Sales Manager 10/2004 to 06/2008 Company Name City , State Managed 9 Local Account Executives, Team Building, Managed Inventory, Controlled the Paid Programming and Direct Response Accounts, Point person for Internet Sales, Received the New York Times "Rules of the Road" Award for Top Performer 2007. Retail Account Executive/Internet Advertising Manager 08/1998 to 10/2004 Company Name City , State Developed new and serviced existing accounts with regards to newspaper design, Implemented marketing plans for individual clients, Worked closely with advertising agencies in relation to cleint needs, Created Internet Sales Department, Developed Internet advertising on newspaper websites. Senior Buyer 08/2015 to Current Company Name City , State Remote Senior Buyer--Searing for new and exciting products and reaching out to designers and manufacturers to establish partnerships. Pitching brand vendors to work with Touch of Modern and establish new relationships. Managing dozens of accounts while simultaneously continuing to build new ones. Planning sales events and selecting the final products for sales events. Neotiating pricing and terms. Remote Senior Buyer (Fayetteville, AR) 08/2015 to Current Company Name City , State Searching for new and exciting products and reaching out to designers and maufacturers to establish partnerships. Pitching brand vendors to work with Touch of Modern and establish new relationships. Managing dozens of accounts while simultaneously continuing to build new ones. Planning sales and selecting the final products for slaes events. negotiating pricing and terms. Remote Senior Buyer in Fayetteville, AR 08/2015 to Current Company Name City , State Searching for new and exciting products and reaching out to designers and manufacturers to establish partnerships. Pitching brand vendors to work with Touch of Modern and establish new relationships. Managing dozens of accounts while simultaneously continuing to build new ones. Planning sales and selecting the final products for sales events. Negotiating pricing and terms. Remote Senior Buyer in Fayetteville, AR 08/2015 to Current Company Name City , State Searching for New and exciting products and reaching out to designers and manufacturers to establish partnerships. Pitching brand vendors to work with Touch of Modern and establish new relationships. Managing dozens of accounts while simultaneously continuing to build new ones. Planning sales andselecting the final products for sales events. Negotiating pricing and terms. Education MBA UNIVERSITY OF ARKANSAS City , State B.S : Business Administration/Marketing UNIVERSITY OF CENTRAL ARKANSAS City , State Business Administration/Marketing High School Diploma MANSFIELD HIGH SCHOOL City , State Skills Advertising, book, Excellent Communication, Computer Knowledge, contracts, Clients, documentation, Innovation, Inventory, Team Building, marketing plans, newspaper, Programming, proposals, research, sales skills, Selling, Sales, Sales Management, Strategic, phone, websites | SALES |
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