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65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what is the difference between reciprocation and bracing? [support and retentions] | reciprocation - resists displacement of toth DURING seating of prdp bracing- provides resistance to displacement ONCE FULLY SEATED | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what are the 3 components of a suprabulge clasp? [support and retentions] | shoulder midsection terminus | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | where is the primary fulcrum line? [support and retentions] | the axis of rotation passing between the most posterior rests | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | where is the retentive fulcrum line? [support and retentions] | the axis of rotation passing between the tips of the most posterior direct retentive arms tips | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what is a primary fulcrum resisted by? [support and retentions] | broad, well adapted denture base | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what is a retentive fulcrum line resisted by? [support and retentions] | an indirect retainer anterior to the fulcrum line *includes rest under lingual plate | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | do you have indirect retainers on class III RPDs? [support and retentions] | no, only on class I and II | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | How are class I and II prdps different from other prdps? [support and retentions] | -missing posterior abutment -sore soft tissue support -more movement under function -indirect retention preferred -direct retainer clasp assembly (WW combination clasp asse,bly/RPI) | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | class I and II Prdps use WW direct retainers. Where would these be located ? [support and retentions] | on anterior abutments adjacent to distal extension base -in class II there would also be an abutment anterior to loading and retentive fulcrum lines . | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what is the term for this part of a PRDP? -connects all components (via minor connectors) -connects right and left sides (cross arch stabilization) -distributes forces: must be rigid -design incorporates comfort, esthetics, phonetics and hygiene. [support and retentions] | major connector | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what is blockout? [support and retentions] | fill in unfavorable undercutson cast ? | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what is relief? [support and retentions] | intentional space created on cast | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | max major connector must clear gingiva by at least ____ mm. mand major connector must clear gingiva by at least ____ mm [support and retentions] | 6mm 3mm | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | space required for lingual bar? [support and retentions] | 5mm for height of bar and at least 3mm to gingiva 8mm total! | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what are tissue stops for distal extension bases? [support and retentions] | -contact cast on ridge at end of framework well anterior to retromolar pad or hamular notch -required to stabalize frameworks during processing of acrylic resin (class I and II) -no relief under tissue stop | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | when would we sue braided post or nailhead retention? [support and retentions] | -good for single teeth and anterior teeth | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | when would we use a reinforced acrylic pontic? [support and retentions] | -anterior tooth replacement bc goos strength and esthetics | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | why do we minimize coverage of the anterior half of the palate where possible? [support and retentions] | to reduce interference with speech and tongue function | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | the maxillary major connector has no relief of palate but what do we score? [support and retentions] | we score the cast to create a beaded finish line (1.0 mm depth) | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what type of maxillary major connector is preferred for most class I , II, III with no missing anterior teeth? [support and retentions] | palatal strap -at least 1-2mm thick -8mm wide | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what type of max major connector is preferred when anterior teeth are missing or at risk for loss? [support and retentions] | anterior posterior palatal straps | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what type of max major connector is preferred in maxillae with a minor torus? [support and retentions] | anterior U-shaped connector "horseshoe" | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what maxillary major connector is preferred if most teeth are at risk of loss? [support and retentions] | palatal plate. -consider replacing most of the metal with acrylic resin. We think of this as a transition to complete dentures.. | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what mandibular major connector is preferred in most class I II and III mandibles with no missing anterior teeth? [support and retentions] | Lingual bar -you must have ADEQUATE HEIGHT (8mm) | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what mandibular major connector is preferred for mandibles with anterior teeth missing or at risk for loss or when there is not adequate height? (<8mm or <5 mm attached gingiva) [support and retentions] | lingual plate -a rest is needed at each end of the plate for support (preferably the mesial | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | what is an alternative for mandible with spaces between anterior teeth and no adequate height for a lingual bar in the lingual vestibule? [support and retentions] | a sublingual bar -challenging bc it sits in floor of mouth | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | What are the choices for Denture Base retention? [support and retentions] | -mesh or open web -RAP -metal surface with retentive elements (bead, braided post, nailhead) | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | Why would you choose mesh? [support and retentions] | when ridge resorption is likely to occur -excellent retention for large denture flange | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | Why would u choose RAP? [support and retentions] | -missing maxillary anteriors with well healed ridge -not designed for large flange | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | Why choose beading on metal surface? [support and retentions] | -for areas requiring acrylic resin for appearance but with minimal interarch space (<5mm) | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | Why choose braided post or nailhead on metal surface? [support and retentions] | For missing single teeth with a well healed ridge | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | Briefly, what are the 11 steps in a PRPD?? [support and retentions] | 1. Determine Kennedy classification 2. Mark anatomical landmarks on cast 3. survey casts 4. rest seat locations and types 5. guide planes 6.Direct retention 7. reciprocation 8. Indirect retention if indicated 9.Major connector 10. denture base retention 11. written details and special considerations | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | One of Applegates rules is that classification should follow extractions rather than precede them bc they might alter the original classification. What are the rest? [support and retentions] | -missing 3rd molar and not replaced, do not consider it. -3rd molar present and used as abutment, consider it. -2nd molar missing and not replaced, dont consider it. -most posterior edentulous space determines class -mod spaces -# of mods -no mods in a class IV | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | What is the only part of the rpd framework that should be felxible? [support and retentions] | the retentive arm tip | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | What sits above the height of contour? [support and retentions] | the reciprocative arm clip or linguoplate | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
65dd868a_RPD_Flashcards___Cram_com__support_and_retentions | bracing arm [support and retentions] | retentive clip touches before reciprocal on insertion of PRDP | [] | RPD Flashcards - Cram.com | support and retentions | http://www.cram.com/flashcards/rpd-3483442 | 25/1438042989790.89_20150728002309-00056-ip-10-236-191-2_385648892_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | Personal Accountability | * Taking ownership of Incidents or service request *Admitting to errors * Adhering to a work schedule *Knowing ur responsibilties and fufilling them * Meeting personal commitments * Adhering to organization policies & procedures concerning dress and performance of duty * Representing the organization positively outside... | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | Ethical Behavior in a Support Center | * Provide consitent service to all customers * Demonstrate honesty and integrity in their actions * take ownership and hold themselves personally accoountable * fulfill commitments * Protect and ehance the image of the service center * loyal to their team | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | Multitask in a support environment | * Effectivly address multiple task in parallel * switch between tasks smoothly throughtout the day * priortize task throughout the days as circustances require, with minimal supervison * organize work effectively | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | Manage the use of ur time efficiently | * Planning projects & activities into your schedule in advance * prioritizing tasks o ensure that you spend time on tasks that contribute to the achievemnet of your goals * doing the most important action items first * accurately estimating and planning how long non-routine task will take * being more efficient when pe... | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | Effective use of email | * understand ur audience so that you can tailor and optimize message content * label your message with a subject line that reflects the message content * Structure ur message * use clear concise business language * Proofread your message * Use plain text * include the orginal message with replies to provide a context f... | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | List Ideas for staying informed | * attending courses and seminars * network with others * subscribe to industry related publications * Joining industry related groups * subscribe to or participate in online discussion groups | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | SCA can deliver consistent, quality customer service | * Responding to customer incidents * Understanding and documenting customer needs * taking ownership of customer incidents * Making specific commitments while remaining faithful to policy * resolving or assisting in resolving incidents within established SL * Enhancing the customer's relationship with the SC and organi... | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | Responsibilties of the SCA | * Response time and resoulution time objectives are met * tech support for IT releated incidents * techincal product knowledge on existing and new products introduced * Customer satsifaction * Document and share knowledge * understand the role and responibilites of related support * accurate info to customer * stay inf... | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | Techniques for cross- cultural communication | * actively listen * match the customer communication style * no slang or simple sentences * moderate the pace of the call to accomodate the customer * let the customer know if u have difficulty understanding * pause to consider what is being said in order to better understand * ask for clarification throughout the call... | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | Language Barriers Issues | * agent misunderstanding the customer's problem * misunderstanding the instructions from the analyst * customer or angent becoming frustrated * Poor customer satisfaction * unintended insults * miscommunication * increased risk of esclation | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | Tools used for language assitance | * translation apps Web based or PC tools * interpreter | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | obtaining Assitance is customer has ESL | * frustation levels are increasing * little or no understanding between u and the customer * words the customer is using do not seem logical | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | Promote the image of the SC | * delivering a consistent, quality greeting and closing * keeping customer advised to the steps taken to reslove their incidents * accurate information * deliver consistent results with professionalism * being aware of personal conduct outside of the work * exhibiting professionalism and confidence * taking ownership | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | policy | what is or not permitted within an organization | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | Important to adhere to organzizational policies | * encourage consitent behavior * framework for the delivery of consistent service to customers * protects the organization against legal liabilities * protects organization adn customer proprietary information and other assets | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | purpose of organizational policies | * clear definitions of boundaries within which to work * what is acceptable and unacceptable employee bhavior * guidelines for dealing with inappropriate bhavior * set customer expectations | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | responibilties of the support center | * cost effective * training SC employees * consistent support * customer is treated with respect * SC agent knows and understands the SLA | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | role of Support Center | * single point of contact for the customer * quick , responsive and high quality service outlined in the SLA * keep customer performing at the highest level possible * align support goals with business goals | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
d82af766_DI_Study_Flashcards___Cram_com__lls___Display_ethical_Behavior | common measurments used in SC | * Average speed to answer * Abandon rate * Average Handle time * Availabilty * first contact resolution * customer satifaction level * hold time * incidents by agent * Mean time to resolve * cost per incident * incidents by priority * incident by type | [] | Lex's HDI Study Flashcards - Cram.com | * Lead by example * Good at motivating others * Help to set a strategic vision for their team, aligning the support center's goals with the organization's goal *Encourage participation, creative thinking and intiative * Demonstrate a positive attitude * Listening Skills * Display ethical Behavior | http://www.cram.com/flashcards/lexs-hdi-study-394567 | 25/1438042989790.89_20150728002309-00279-ip-10-236-191-2_385049751_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] Forces in motion are said to be ____________. [2] | Dynamic | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] An ______ is any machine that is capable of flying through the air. [2] | Aircraft | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] Name the two natural forces acting upon and airplane in flight: _____ and______. [2] | Gravity and drag | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] If a control surface, such as a vertical or horizontal stabilizer, does not move or provide lift, can it still be considered an airfoil?_______. [2] | Yes | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] Air is made up of several gases. Which one of these gases makes up the greatest percentage in the atmosphere? ____ [2] | Nitrogen | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] A hot air balloon has no horizontal control, pilots achieve some directional changes by seeking changes in______ _____at various altitudes. [2] | wind direction | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] A balloon operates on the principle of _________. [2] | buoyancy | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The main body of a hot air balloon? [2] | envelope | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] A lightweight, low carbon fuel used in hot air balloon burners [2] | propane | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The heat source for filling an envelope with hot air is known as the ____________. [2] | burner | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] What is the great force that drives the motion of our atmosphere? [2] | Sun | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] A column of air that moves vertically is known as _______. [2] | thermal | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The distance a glider will travel forward in relationship to the loss of altitude is_____________. [2] | glide ratio | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The ratio between the span of a wing and its chord is called? [2] | aspect | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] Fluid motion due to regions of unequal heating is called? [2] | convection | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The wing of a propeller is called the ________. [2] | blade | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The tip of a propeller achieves most of its lift because of greater ____________. [2] | speed | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] A propeller is actually a wing lifting ______. [2] | forward | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] If an elevator and stabilizer are combined to make one control surface that acts by changing angle of attack, it is called a ___________. [2] | stabilator | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The _____causes the aircraft to yaw about its vertical axis. [2] | rudder | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The ailerons cause the aircraft to ____about its longitudinal axis. [2] | roll | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The elevator causes the nose to _____ up and down. [2] | pitch | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The point where all three axes come together is called the _______ [2] | center of gravity | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] What axis passes through an airplane from wingtip to wingtip? [2] | lateral | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] What axis passes through an airplane from top to bottom? [2] | vertical | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] What axis passes through an airplane from nose to tail? [2] | longitudinal | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The point at which a wing will stall? [2] | critical angle of attack | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] What are the four ways of increasing lift in an airfoil? [2] | increase speed, increase camber, increase area, increase angle of attack | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] Name the two artificial forces acting upon an airplane in flight. [2] | Thrust and lift | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] A curvature on the top of a wing, is called the __________. [2] | Camber | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] As air passes under a wing, a certain amount of lift is generated. This is an example of______Law. [2] | Newton's | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] A bird has two control surfaces for maneuvering. What are they? [2] | Tail feathers and wing feathers | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] As a fluid, like air, is accelerated, the ______drops. This is an example of ___________Law. [2] | Pressure, Bernoulli's | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The line between the leading and trailing edges of a wing. What is it called? [2] | Chord | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The curvature, or camber, on the upper surface of a bird's wing, is an example of what kind of lift? [2] | Bernoulli | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
2fd564a5_dule__1A_Flashcards___Cram_com__2 | [1] The _______is an imaginary line, in an airfoil, that connects the leading and trailing edges. [2] | Chord | [] | Aerospace Module #1A Flashcards - Cram.com | 2 | http://www.cram.com/flashcards/aerospace-module-1a-238471 | 25/1438042987155.85_20150728002307-00299-ip-10-236-191-2_382509458_0.json |
9dfee651_nd_stuff_Flashcards___Cram_com__avn_kohler_s_disease | [Kohler;s diseae] legg calv perthes dieas [avn kohler's disease] | avn fothe proximal femoral epiphys | [] | board review self orthopedics and stuff Flashcards - Cram.com | avn kohler's disease | http://www.cram.com/flashcards/board-review-self-orthopedics-and-stuff-1655448 | 25/1438042987155.85_20150728002307-00249-ip-10-236-191-2_393153192_0.json |
9dfee651_nd_stuff_Flashcards___Cram_com__avn_kohler_s_disease | [Kohler;s diseae] what joints makeup the MTJ [avn kohler's disease] | calcaneo cuboid and talo navicualr joint | [] | board review self orthopedics and stuff Flashcards - Cram.com | avn kohler's disease | http://www.cram.com/flashcards/board-review-self-orthopedics-and-stuff-1655448 | 25/1438042987155.85_20150728002307-00249-ip-10-236-191-2_393153192_0.json |
9dfee651_nd_stuff_Flashcards___Cram_com__avn_kohler_s_disease | [Kohler;s diseae] During cosled chain pronation the the MTJO ___ and the MTJL ____ During closed chaine supination the MTJO ___ and the MTJL ___ [avn kohler's disease] | During closed chain pronation the MTJO pronates and the MTJL supinates During closed chain Supination the MTJO supinates and the MTJL pronates | [] | board review self orthopedics and stuff Flashcards - Cram.com | avn kohler's disease | http://www.cram.com/flashcards/board-review-self-orthopedics-and-stuff-1655448 | 25/1438042987155.85_20150728002307-00249-ip-10-236-191-2_393153192_0.json |
9dfee651_nd_stuff_Flashcards___Cram_com__avn_kohler_s_disease | [Kohler;s diseae] What happens with the foot during contact phase [avn kohler's disease] | - first heelstrike, tibilasi santerior allows the forefoot to slowly lower to contact the ground - when the forefoot contacts the groudn the STJ pronates casuign the MTJO to pronate andthe MTJL to supinate in order to keep the forefoot on the ground when the calcaneus hits the ground it is supinated 2-3 degrees, the in... | [] | board review self orthopedics and stuff Flashcards - Cram.com | avn kohler's disease | http://www.cram.com/flashcards/board-review-self-orthopedics-and-stuff-1655448 | 25/1438042987155.85_20150728002307-00249-ip-10-236-191-2_393153192_0.json |
9dfee651_nd_stuff_Flashcards___Cram_com__avn_kohler_s_disease | [Kohler;s diseae] In limb length discrepancies which foot pronates, which foot supinates [avn kohler's disease] | long limb pronates short limb supinates | [] | board review self orthopedics and stuff Flashcards - Cram.com | avn kohler's disease | http://www.cram.com/flashcards/board-review-self-orthopedics-and-stuff-1655448 | 25/1438042987155.85_20150728002307-00249-ip-10-236-191-2_393153192_0.json |
9dfee651_nd_stuff_Flashcards___Cram_com__avn_kohler_s_disease | [Kohler;s diseae] What happens biomechanically at End Contact/Midstance [avn kohler's disease] | At the endof contact phase the foot is maximally pronated toe-off stars, this pulls the foot forwad and casue the trailng limb to internally rotates and enter swing . The internal rotation of the swinging limb cause an external rotation of the pelvis on the weight bearing side. It is the this external rotation fo the w... | [] | board review self orthopedics and stuff Flashcards - Cram.com | avn kohler's disease | http://www.cram.com/flashcards/board-review-self-orthopedics-and-stuff-1655448 | 25/1438042987155.85_20150728002307-00249-ip-10-236-191-2_393153192_0.json |
9dfee651_nd_stuff_Flashcards___Cram_com__avn_kohler_s_disease | [Kohler;s diseae] what is the strongest pronator of the foot [avn kohler's disease] | peroneus brevis | [] | board review self orthopedics and stuff Flashcards - Cram.com | avn kohler's disease | http://www.cram.com/flashcards/board-review-self-orthopedics-and-stuff-1655448 | 25/1438042987155.85_20150728002307-00249-ip-10-236-191-2_393153192_0.json |
9dfee651_nd_stuff_Flashcards___Cram_com__avn_kohler_s_disease | [Kohler;s diseae] What is the strongest pronator of the foot? [avn kohler's disease] | Tibialis posterior | [] | board review self orthopedics and stuff Flashcards - Cram.com | avn kohler's disease | http://www.cram.com/flashcards/board-review-self-orthopedics-and-stuff-1655448 | 25/1438042987155.85_20150728002307-00249-ip-10-236-191-2_393153192_0.json |
9dfee651_nd_stuff_Flashcards___Cram_com__avn_kohler_s_disease | [Kohler;s diseae] what is the function of Peroneus logns [avn kohler's disease] | pulls down 1st ray aids in wight transfer from lateral to medial column acts as an evertor in open chain pronation actas a funcional supinator in close chain | [] | board review self orthopedics and stuff Flashcards - Cram.com | avn kohler's disease | http://www.cram.com/flashcards/board-review-self-orthopedics-and-stuff-1655448 | 25/1438042987155.85_20150728002307-00249-ip-10-236-191-2_393153192_0.json |
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