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How to connect to your dedicated IP on Windows
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With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection.
In this article, we will cover how to locate and connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on Windows.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in Nord Account.
If these steps are done, you can move forward and connect to your dedicated IP in the NordVPN app on:
* [ Windows 7 and 8.1](
* [Windows 10 and 11](
For additional information, you can also read [our article about NordVPN's dedicated IP and how it works](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses).
## On Windows 7 and 8.1:
To connect to NordVPN dedicated IP on Windows 7 and 8.1, follow these steps:
1. Open the NordVPN application.
2. Go to the dedicated IP category on the left. 
3. Hover over dedicated IP, and click on the three-dot button:
4. Select fastest for your country and server, and click connect:
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Enter your dedicated IP country, and server number:
2. Tap your dedicated IP to connect:
## On Windows 10 and 11:
To connect to NordVPN dedicated IP on Windows 10 and 11, follow the steps below:
1. Open your NordVPN application.
2. Click specialty servers:
3. Hover over dedicated IP and click the three-dot menu:
4. Click connect.
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Type in your dedicated ip into the search bar:
2. Click your dedicated IP to connect:
After completing the steps, you will have connected to your dedicated IP successfully. If you wish to test your connection, visit [NordVPN's DNS leak checker website](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGQ2fucEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHPDlOzFDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NDQ5NTM3NjgxLUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLVdpbmRvd3MGOwhUOglyYW5raQg%3D--220facd76564256d623362dafcd79d416e0e6403
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How to get NordVPN cheaper
|
The best NordVPN plans currently available are displayed on our [pricing page](https://nordvpn.com/pricing/). However, here are some additional deals:
* Student discount - NordVPN offers an additional discount for students and apprentices who are 18-26 years old.
* NordVPN coupons - here, you can find special monthly deals.
* Affiliate coupon codes - we recommend checking out if your favorite content creators are a part of our Affiliate Program, as they can provide you with special discount codes. Follow this guide to learn how to apply the NordVPN discount code.
* Referring a friend - with this opportunity, you can receive a month of NordVPN services for free for referring a friend.
* Occasional deals - NordVPN offers plenty of discounts and gifts to its customers throughout the year. Here, you can see where to find them and find out the best time to get them. For example, you can keep an eye out for special Cyber Monday or Black Friday VPN deals.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG%2FhAG3EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHPDlOzFDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzE5NDc3NzAyMTY0MzY5LUhvdy10by1nZXQtTm9yZFZQTi1jaGVhcGVyBjsIVDoJcmFua2kJ--b812b9887b0982b700db78207c67671d99f58171
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How to re-install NordVPN on Android
|
To reinstall NordVPN on your Android device and ensure you have the latest version for the best experience, follow these steps.
1. Open the Settings app on your phone and select Apps or Apps & Notifications (the selection may vary depending on your phone type).
2. After opening the Apps settings, you may also need to press Manage Apps (this may vary depending on your phone type).
3. After opening Manage apps (or just Apps, depending on your phone model), search for or scroll down to find and tap the NordVPN app.
4. Tap Uninstall and confirm app deletion.
5. Once uninstalled, download the latest NordVPN app version from [Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&pli=1) or our website, where you’ll also find setup instructions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHeZGQOGzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHPDlOzFDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzI5NzQ4NjI3ODI0MjczLUhvdy10by1yZS1pbnN0YWxsLU5vcmRWUE4tb24tQW5kcm9pZAY7CFQ6CXJhbmtpCg%3D%3D--c6eb6418ed2aa9a04b319e4b0728a299571106d5
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How to set up dedicated IP
|
NordVPN’s Dedicated IP feature provides a unique, static IP address that ensures reliable access and improved privacy. Unlike shared IPs, this one is solely yours, making it perfect for services that require a fixed IP. Learn more about [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on our website.If you have purchased a dedicated IP, you can easily set it up through your NordVPN account by following these steps:
1. Log in to your Nord Account:
2. Once logged in, select the NordVPN button located in the upper-left section on your dashboard:
3. If your dedicated IP is not yet ready to use, you will see a setup required warning in the dedicated IP tab:
4. Click the set up dedicated IP button:
5. Press the preferred IP address location drop-down menu:
6. Next, select you wanted dedicated IP location from the drop-down menu:
7. When you select your preferred location, click the set up dedicated IP button:
8. You will be assigned an IP address in the country that you’ve chosen:
9. You should now see your assigned IP address in the dedicated IP tab:
Once this is done, you have successfully set up the NordVPN dedicated IP. You can now proceed with connecting to a dedicated IP on your device:
* Connect to a dedicated IP server on Windows
* Connect to a dedicated IP server on Linux
* Connect to a dedicated IP server on macOS
* Connect to a dedicated IP server on iOS
* Connect to a dedicated IP server on Android
If you experience any issues or have additional questions, do not hesitate to submit a request to our customer success team.
|
https://support.nordvpn.com/hc/en-us/articles/23189768691345-Setting-up-a-dedicated-IP-after-purchase
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Where does NordVPN have dedicated IP addresses?
|
NordVPN-dedicated IP addresses are offered in these regions:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG29wO%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGQ2fucEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NTA3ODA4MDI0MjA5LURlZGljYXRlZC1Ob3JkVlBOLUlQLWFkZHJlc3NlcwY7CFQ6CXJhbmtpBg%3D%3D--67d153474a047c015c84ab25d24b77362e47af53
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Dedicated NordVPN IP addresses
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When using NordVPN, your IP address changes to that of your VPN server. Normally, you share this IP address with other NordVPN users connected to the same server. However, if you purchase a NordVPN dedicated IP, you will get an IP address that belongs to you and you alone.
The advantages of a NordVPN dedicated IP addressNordVPN's dedicated IP allows you to bypass CAPTCHAs, easily access corporate networks, and avoid blocklists for IP addresses tainted by unscrupulous use. You can use the dedicated IP feature on up to 10 devices at the same time: simply connect with the [Open VPN (TCP)](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) or [OpenVPN (UDP)](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) protocol. You can also connect via the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol, however, it only supports one simultaneous connection. Dedicated IP is not available via tvOS, browser extension or the IKEv2 protocol.
## Where does NordVPN have dedicated IP addresses?
NordVPN-dedicated IP addresses are offered in these regions:
* The United States (Los Angeles, Dallas, New York, Chicago, Seattle, Miami)
* Germany (Frankfurt)
* The United Kingdom (London)
* The Netherlands (Amsterdam)
* France (Paris)
* Canada (Toronto)
* Japan (Tokyo)
* Italy (Milan)
* Sweden (Stockholm)
* Australia (Sydney)
* Hong Kong (Hong Kong)
* Switzerland (Zurich)
* Spain (Madrid)
* Belgium (Brussel)
* Denmark (Copenhagen)
* Poland (Warsaw)
* Portugal (Lisbon)
* South Africa (Johannesburg)
* Mexico
* Czech Republic (Prague)
Please note:
* If you are connecting from a country with internet restrictions, the dedicated IP address feature may fail to work as server accessibility from such regions is limited. Please consult our article on [how to connect from within a country with internet restrictions](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-from-a-country-with-internet-restrictions) for more information.
* In case you wish to change your dedicated IP after a while, you may do that once per subscription. To change the dedicated IP, get in touch with NordVPN support.
Here is a list of tutorials showing you how to connect to your dedicated IP by NordVPN on different platforms:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/20465449537681-How-to-connect-to-your-dedicated-IP-on-Windows)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/19684336200081-How-to-connect-to-your-dedicated-IP-on-Linux)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19678530026641-How-to-connect-to-your-dedicated-IP-on-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/19682095316625-How-to-connect-to-your-dedicated-IP-on-iOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19682489581585-How-to-connect-to-your-dedicated-IP-on-Android)
You can test dedicated IP servers in the "dedicated IP" category in the application. The dedicated IP address you see in the application, would only connect you to a shared IP address. Once you make a purchase and get dedicated IP assigned, you would be able to connect to the specific server that would give you a static IP address that only you would be able to access.
If you wish to purchase a dedicated IP address in these regions, you can find a guide on how to do so here: [How to purchase a dedicated IP address.](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-Dedicated-IP-address)
Please be aware that if you purchase a NordVPN dedicated IP, your email will be linked to that IP address. For more information, please consult our Privacy Policy.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG29wO%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGQ2fucEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NTA3ODA4MDI0MjA5LURlZGljYXRlZC1Ob3JkVlBOLUlQLWFkZHJlc3NlcwY7CFQ6CXJhbmtpBg%3D%3D--67d153474a047c015c84ab25d24b77362e47af53
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How to set up dedicated IP
|
NordVPN’s Dedicated IP feature provides a unique, static IP address that ensures reliable access and improved privacy. Unlike shared IPs, this one is solely yours, making it perfect for services that require a fixed IP. Learn more about [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on our website.If you have purchased a dedicated IP, you can easily set it up through your NordVPN account by following these steps:
1. Log in to your Nord Account:
2. Once logged in, select the NordVPN button located in the upper-left section on your dashboard:
3. If your dedicated IP is not yet ready to use, you will see a setup required warning in the dedicated IP tab:
4. Click the set up dedicated IP button:
5. Press the preferred IP address location drop-down menu:
6. Next, select you wanted dedicated IP location from the drop-down menu:
7. When you select your preferred location, click the set up dedicated IP button:
8. You will be assigned an IP address in the country that you’ve chosen:
9. You should now see your assigned IP address in the dedicated IP tab:
Once this is done, you have successfully set up the NordVPN dedicated IP. You can now proceed with connecting to a dedicated IP on your device:
* Connect to a dedicated IP server on Windows
* Connect to a dedicated IP server on Linux
* Connect to a dedicated IP server on macOS
* Connect to a dedicated IP server on iOS
* Connect to a dedicated IP server on Android
If you experience any issues or have additional questions, do not hesitate to submit a request to our customer success team.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBECcjS7EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGQ2fucEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwNTk1MjQ4MDcxMTg1LUhvdy10by1zZXQtdXAtZGVkaWNhdGVkLUlQBjsIVDoJcmFua2kH--78b7119a131dac55006e1ff68900e7b67a15ca4c
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Not sure if your router is supported and/or can't find it on the list above?
|
First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEJ4fyqEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGQ2fucEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NDI2MDg0NzE4ODY1LVNldHRpbmctdXAtYS1yb3V0ZXItd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kI--a07016ce97e68137b77508e453e695989caff29c
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Setting up a router with NordVPN
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The procedure of setting up NordVPN on your router will depend on your router’s firmware or manufacturer. If you can’t find the VPN router setup tutorial for your router’s firmware on the following list, continue scrolling down for further instructions. You may also check out our list of [router recommendations](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
Note: If your router was issued by your ISP, it probably does not support VPN configurations. If that is the case, there are routers that come pre-configured with NordVPN. Our partner FlashRouters offers a selection of powerful routers that come with NordVPN out of the box, including the [Privacy Hero](https://www.flashrouters.com/privacy-hero-nordvpn-router-by-flashrouters) with exclusive integration for NordLynx - the fastest VPN protocol.
## Setup tutorials for supported routers and firmware:
* [ASUS WRT](https://support.nordvpn.com/hc/en-us/articles/20286376420753-How-to-set-up-NordVPN-on-Asus-WRT-firmware) (native firmware)
* [ASUS Merlin](https://support.nordvpn.com/hc/en-us/articles/20319214011921-AsusWRT-Merlin-setup-with-NordVPN)
* [DD-WRT](https://support.nordvpn.com/hc/en-us/articles/20308623061265-DD-WRT-setup-with-NordVPN)
* [Privacy Hero](https://support.flashrouters.com/privacy-hero/vpn-setup-privacy-hero/privacy-hero-nordlynx-vpn-setup/)
* [Roqos](https://support.flashrouters.com/roqoscore/nordvpn-setup-on-roqos/)
* [Gl.iNET](https://support.nordvpn.com/hc/en-us/articles/20226926174225-GL-iNet-setup-with-NordVPN)
* [Mikrotik](https://support.nordvpn.com/hc/en-us/articles/20398642652561-MikroTik-IKEv2-setup-with-NordVPN)
* [NetDUMA](https://support.nordvpn.com/hc/en-us/articles/20323695823761-Netduma-setup-with-NordVPN)
* [OPNsense](https://support.nordvpn.com/hc/en-us/articles/20397569418129-OPNsense-21-setup-with-NordVPN)
* [OpenWRT](https://support.nordvpn.com/hc/en-us/articles/20340177222289-OpenWrt-setup-with-NordVPN)
* [Padavan](https://support.nordvpn.com/hc/en-us/articles/20323041135889-Padavan-setup-with-NordVPN)
* [Sabai](https://support.nordvpn.com/hc/en-us/articles/20323512359697-Sabai-setup-with-NordVPN)
* [Tomato](https://support.nordvpn.com/hc/en-us/articles/20317675285777-How-to-set-up-VPN-on-Tomato)
* [pfSense](https://support.nordvpn.com/hc/en-us/articles/20285211284497-pfSense-setup-with-NordVPN)
* [DrayTek](https://support.nordvpn.com/hc/en-us/articles/20397988815633-DrayTek-Vigor-IKEv2-setup-with-NordVPN)
* [EdgeRouter](https://support.nordvpn.com/hc/en-us/articles/20321386897041-EdgeRouter-and-Ubiquiti-setup-with-NordVPN)
* [TP-Link](https://support.nordvpn.com/hc/en-us/articles/20280525082001-Setting-up-TP-Link-with-NordVPN)
* Starlink (read more about how to use [VPN on Starlink](https://nordvpn.com/blog/starlink-vpn/))
## Not sure if your router is supported and/or can't find it on the list above?
First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN).
If it’s not on there, check the user manual that came with your router (usually, manuals are available for download on the manufacturer’s website). Search the manual for any mentions of OpenVPN support. Your router must support the OpenVPN client in order to potentially support a NordVPN configuration. If you can’t find this information in the manual, consider contacting your router’s manufacturer.
If none of the tips mentioned above have helped you set up a connection, feel free to contact our support team!
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How to re-install NordVPN on Android
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To reinstall NordVPN on your Android device and ensure you have the latest version for the best experience, follow these steps.
1. Open the Settings app on your phone and select Apps or Apps & Notifications (the selection may vary depending on your phone type).
2. After opening the Apps settings, you may also need to press Manage Apps (this may vary depending on your phone type).
3. After opening Manage apps (or just Apps, depending on your phone model), search for or scroll down to find and tap the NordVPN app.
4. Tap Uninstall and confirm app deletion.
5. Once uninstalled, download the latest NordVPN app version from [Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&pli=1) or our website, where you’ll also find setup instructions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHeZGQOGzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHGaSD8GjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzI5NzQ4NjI3ODI0MjczLUhvdy10by1yZS1pbnN0YWxsLU5vcmRWUE4tb24tQW5kcm9pZAY7CFQ6CXJhbmtpCg%3D%3D--3a3dccfaefdeed540d9f1db20b6b4803449729c0
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Switching protocol to OpenVPN UDP or TCP - Windows
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The NordVPN Windows app lets you fine-tune your VPN experience by selecting your VPN protocol. This tutorial teaches you how to change the NordVPN protocol to OpenVPN UDP or TCP. Before you begin, we encourage you to read our article on the [difference between TCP and UDP](https://nordvpn.com/blog/tcp-or-udp-which-is-better/).
## On Windows 7 and 8.1:
1. Open NordVPN the app and click on the cog (gear) icon in the bottom-left corner.
2. Click “Auto-connect” on the left side of the settings and make sure to disable "Choose a VPN protocol and server automatically." Next to “VPN protocol,” select “OpenVPN (UDP)” or “OpenVPN (TCP)” from the drop-down menu.
## On Windows 10 and 11:
1. Open NordVPN the app and click on the cog (gear) icon to access the app settings.
2. Click on “Connection.”
3. Under “VPN protocol,” select “OpenVPN (UDP)” or “OpenVPN (TCP)” from the drop-down menu.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFYTwb8EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGQ2fucEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5Nzc0MTM1MjkzOTY5LVN3aXRjaGluZy1wcm90b2NvbC10by1PcGVuVlBOLVVEUC1vci1UQ1AtV2luZG93cwY7CFQ6CXJhbmtpCQ%3D%3D--f7cf41ada3002689fd76e9da2cd4d2f55e898fd4
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Improve connection speed on Windows with NordVPN app
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If you are experiencing slow connection speed while connected to [NordVPN on Windows](https://nordvpn.com/download/windows/), try the following:
1. Make sure to use the latest version of NordVPN app. You can [uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and [install the latest version from our website](https://nordvpn.com/download/windows/).
2. Restart your device.
3. Restart your router or modem. If your router is set up with a VPN, and the speed is insufficient, try using VPN solely on your computer or phone.
4. If you are using Wi-Fi, switch to a wired connection.
5. Connect to a VPN server geographically closer to you.
6. Open the Settings menu and go to the Auto Connect tab. Disable Choose a VPN protocol and server automatically and select NordLynx in the VPN protocol field.
7. Try a different connection method/protocol on your device. Tutorials for various connection methods can be found [here](https://support.nordvpn.com/hc/en-us/sections/19326591402001-Windows)
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Make sure you have the latest available drivers and software on your computer, including Ethernet adapter and motherboard drivers, BIOS updates, router firmware, etc.
2. Temporarily disable your firewall to see whether it will have an impact on your overall internet speed. If it does, check your firewall settings and remove unnecessary rules or consider using different firewall software.
3. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
4. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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How to uninstall NordVPN software
|
You can uninstall NordVPN software the same way you remove most software from your operating system. Here's how:
Uninstall NordVPN from Windows
Microsoft has an always-up-to-date article on how to uninstall software. Read it to learn [how to remove NordVPN from Windows](https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98).
Uninstall NordVPN from macOS
If you need to completely remove NordVPN from your Mac, Apple has an always-up-to-date article on [how to uninstall software on MacOS](https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac).
Uninstall NordVPN from Android
Google has an always-up-to-date article on [how to uninstall apps from your Android device](https://support.google.com/googleplay/topic/13627086?visit_id=638531866536647271-934343169&rd=1).
Uninstall NordVPN from iOS
Apple has an always-up-to-date article on [how to uninstall apps from iPhone and iPads](https://support.apple.com/en-us/101550).
Uninstall NordVPN from Linux
In order to remove NordVPN for Linux, type this command in the terminal:sudo apt-get --purge remove 'nordvpn*'
Alternatively, you can type the following commands:
sudo dpkg -P nordvpnsudo dpkg -P nordvpn-release
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https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software
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Speed and bandwidth
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NordVPN does not apply any speed or bandwidth limits, but using a VPN in itself can sometimes decrease your internet speed to a certain degree.
[When you are connected to a VPN,](https://nordvpn.com/) your connection speed depends on a number of factors, including the physical proximity of the server, its load, your original internet speed, the VPN protocol you are using, and more. If you are connected to the closest available server through OpenVPN UDP, you can expect around a 30% drop in speed. If that’s too slow, you can use the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol instead, which provides much better speed.
If you are experiencing any issues when connected to NordVPN, first check your internet speed without VPN to make sure you have no underlying issues with your internet connection. You can do so [on this website](https://www.speedtest.net/). If you have confirmed that the slower connection is related to the use of VPN, bear in mind that a slightly reduced internet speed is normal when your traffic goes through an encrypted [VPN tunnel](https://nordvpn.com/de/blog/vpn-tunnel/).
However, if the connection speed is reduced significantly, or if you notice that the performance is poorer than the one you usually have with the VPN, try the following tips for your device:
* [Tips to improve connection speed on Windows](https://support.nordvpn.com/hc/en-us/articles/20379736354961-Improve-connection-speed-on-Windows-with-NordVPN-app)
* [Tips to improve connection speed on macOS](https://support.nordvpn.com/hc/en-us/articles/20396667808657-Improve-connection-speed-on-macOS-with-NordVPN-app)
* [Tips to improve connection speed on Android](https://support.nordvpn.com/hc/en-us/articles/20379831991697-Improve-connection-speed-on-Android-with-NordVPN-app)
* [Tips to improve connection speed on iOS](https://support.nordvpn.com/hc/en-us/articles/20396465736849-Improve-connection-speed-on-iOS-with-NordVPN-app)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEisWFyEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEw8gaJEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI6L2hjL2VuLXVzL2FydGljbGVzLzIwMjgyNDc0NTcwMjU3LVNwZWVkLWFuZC1iYW5kd2lkdGgGOwhUOglyYW5raQY%3D--2b70268b03f6a85570910d3bfee699d3fcf899b2
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Common Windows application issues
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This article covers problems you may encounter when using NordVPN on Windows devices, including situations where NordVPN is not working on your Windows 10 device, or you have no internet access with NordVPN on Windows 10.
## “Error 1001” during installation
If you encountered “Error 1001” while trying to install the NordVPN app on Windows, follow these steps:
1. Update your Windows system using the “Windows update” tool.
2. Make sure you’re running the latest .NET Runtime version:
1. Click the “Start” button, type “control panel” in the search bar, and select the “Control panel” app.
2. Click “Programs” and select “Programs and features.”
3. Check the version number beside the “Microsoft .NET Framework” entry. If it is not version 4.8 or later, download the latest .NET Runtime version.
3. Temporarily disable your cybersecurity software (such as your antivirus and firewall) and try installing the NordVPN app for Windows again.
## Crash or freeze
If your NordVPN app keeps freezing, follow these steps:
1. Uninstall the NordVPN application.
2. [Update your Windows operating system to the latest available version](https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a).
3. Install the [latest NordVPN app for Windows](https://nordvpn.com/download/windows/).
If the above method failed to fix your issue, try the following:
1. Press the “Windows” key and the “R” key at the same time to open the "Run" window.
2. Type in "services.msc" (without the quotation marks) and press “Enter” to open the "Services" window.
3. Check if the “Task scheduler” is running — if it is not, right-click on the “Task scheduler” entry and select “Start.” You can also access the “Windows event log” from this window.
## NordVPN Kill Switch feature does not work
If the Kill Switch feature fails to stop specific apps, you can manually add their executable files (.exe) to the Kill Switch list in the NordVPN app:
1. Go to “Settings.”
2. Select “Kill Switch” in the left sidebar menu.
3. Click on “Add apps” under “App Kill Switch” and select the app’s executable file. For example, you would need to add the following file for Skype:C:\Program Files (x86)\Skype\Phone\Skype.exe
## No internet access when connected to a NordVPN server
If you’re getting disconnected from the internet when you connect to a VPN server, try the following to fix the problem:
* Connect to a different VPN server in the NordVPN app.
* Change your VPN connection protocol:
1. 1. [Switch to OpenVPN](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) (UDP or TCP)
2. Switch to NordLynx
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Perform a network flush:
1. 1. Open the NordVPN application.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Network flush."
5. Restart your PC and try connecting to VPN servers again.
If the problem persists, reinstall the NordVPN app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## A certain feature of the application is not working properly
If you discover that a feature isn’t working as it should, follow these steps:
1. Open the "Settings" menu in the NordVPN app.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Reset app."
5. Re-launch the application.
If the problem persists, try the following:
* Update to the [latest NordVPN Windows app](https://nordvpn.com/download/windows/) version.
* Reinstall the NordVPN app:
1. 1. [Uninstall the NordVPN application](https://support.nordvpn.com/General-info/1047410452/How-to-uninstall-NordVPN-software.htm).
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## NordVPN is not working after an update
If your NordVPN Windows application has stopped working after an update, try the following to fix the problem:
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Uninstall the NordVPN app and reboot your Windows device, then download and install the latest version of the NordVPN Windows app.
## The NordVPN icon is missing
If the NordVPN application icon is missing from the NordVPN shortcut on your desktop, follow these steps:
1. Left-click the broken NordVPN app icon to select the shortcut.
2. Right-click the selected shortcut and choose “Delete.”
3. Right-click on your desktop, choose “New,” and select “Shortcut.”
4. Click “Browse,” find the NordVPN directory, and select the NordVPN executable file (.exe).
5. Name the shortcut and click “Finish.”
Alternatively, you can try reinstalling the NordVPN Windows app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
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Installing NordVPN application on macOS
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The first step towards online security is setting up NordVPN correctly. Follow these simple steps to install the NordVPN app and connect to a VPN server.
Note: NordVPN supports macOS 11 Big Sur, macOS 12 Monterey, macOS 13 Ventura, and macOS Sanoma 14 and above.
Attention: If you encounter issues during the installation of NordVPN on macOS Ventura, please refer to the following guide for a possible solution: macOS Ventura Error: The Installation Failed.
* Downloading and installing the NordVPN app
* Setting up the NordVPN application
* Connecting to servers
* [Connecting to a specific server](
* [Connecting to a specific country](
* NordVPN features
* [Map](
* [Threat Protection Pro™](
* [Meshnet](
* [Dark Web Monitor](
* [Presets](
* [Statistics](
* [Settings](
* [Quick Help](
* NordVPN settings
* [General](
* [Auto-connect](
* [Kill Switch](
* [DNS](
* [Appearance](
* [Refer a friend](
* [Other Apps](
* [Account](
## Downloading and installing the NordVPN app
1. Download [NordVPN for macOS](https://nordvpn.com/download/mac/):Alternatively, [click here to download the latest macOS version](https://downloads.nordcdn.com/apps/macos/generic/NordVPN-OpenVPN/latest/NordVPN.pkg).
2. Navigate to the folder where you downloaded the NordVPN.pkg file and double-click on it to begin the installation:Note: Ensure the download file is saved locally on your device (e.g., downloads folder, desktop) and not within Dropbox or other file management/synchronization tools or special folders.
3. A new Install window will pop up, guiding you through the installation process. Choose to continue:
4. Click on install:
5. You will be asked for permission to install the installer, which is required to establish secure VPN tunnels. Enter your Mac's password and choose to install the software:You can also confirm it with a fingerprint:
6. Give access to the installer to files in the Downloads folder by clicking ok in the new pop-up window:
7. A message will confirm that the app was successfully installed. Close the window:
## Setting up and using the NordVPN application
1. Open your launchpad and click on the NordVPN icon:
2. If you have a NordVPN account, click log In in the top-right corner of the screen and enter your email address and password. If you are a new user, click sign up at the top-right corner of the screen:
3. When logging in, you will be redirected to your Nord Account. Enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a one-time login code:
4. If you are a new user, create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information:
5. After completing the above steps, you will be prompted to open the NordVPN app. Agree to always allow Nord Account and grant access to the app:
6. After a successful login, you will be introduced to the main NordVPN application window:
## Connecting to servers
The Quick Connect button in the top-right corner will automatically connect you to a server recommended by our smart algorithm.
### Connecting to a specific server
To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
### Connecting to a specific country
All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a country:
To connect to a specific country, simply click on it:
## NordVPN features
### Map
The map tab is the app’s home. Here, you can find and navigate NordVPN servers using the map, search bar, or specialty section.
### Threat Protection Pro™
Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, this feature can work without an active VPN connection. [Learn more about Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).
### 
If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
[Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load a specified set of configurations, including server number, type, protocol, and more, at the click of a button! You’ll find many uses for this feature, like instantly loading a streaming service or a game with the necessary settings to experience a smooth session.
How to set up presets?
Start at the preferences page, as depicted above. You can either edit an existing preset or create a new one by pressing Add new.
In this example, we’ll add a new one by building it from scratch. After pressing Add new, you will see a menu with the settings you can use. First, give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type:Depending on the server availability, you may also have the choice of selecting either a specific region:Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen:If you press Add link, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you set up the configuration, press Save preset, and it will be added to the main screen.
### Statistics
Statistics show you more information about your connection.
### Settings
The settings tab displays the app settings.
### Quick Help
Here you can find connection logs, be directed to our Help Center, and write an email to our customer support
## NordVPN settings
### General
The general tab has the following features:
* Auto launch when the computer starts — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Automatically check for updates — will check if you’re using the latest version of the NordVPN app.
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
The auto-connect tab features the following functions:
* When using an untrusted network— toggle to automatically connect to a network that is not added to a Trusted network list.
* Connect to — select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
[Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
### DNS
DNS ensures tighter security and privacy for your traffic. You can configure your device manually to use private NordVPN DNS servers.
### Appearance
Appearance settings let you add an application to your dock, menu bar, or both and choose between dark and light modes.
### Refer a friend
The Refer a Friend tab provides you with your personal referral link and instructions on how to refer NordVPN to your friends.
### Other Apps
The other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products.
### Account
The account section shows your NordVPN profile and subscription information. Here, you’ll also find links to [NordVPN's Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/articles/19456281201041
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Enabling Threat Protection Pro™ on macOS
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Read the guide below to enable and start using [Threat Protection Pro™](https://nordvpn.com/features/threat-protection/) on the latest macOS versions. If you are using an older version of macOS, check out [enabling Threat Protection Pro™ on older macOS versions](https://support.nordvpn.com/hc/en-us/articles/29670177883793-Enabling-Threat-Protection-Pro-on-older-macOS-versions).
This feature automatically blocks ads, trackers, and malicious URLs and is only available with selected NordVPN plans. Learn more about what is [NordVPN Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection).
To be able to enable Threat Protection Pro™, you need to see a shield icon within the app. If you can't find Threat Protection Pro™, you are probably using the App Store version. In that case, [delete the application from your macOS device](https://support.apple.com/en-gb/guide/mac-help/mh35835/mac) and [download NordVPN’s macOS version](https://downloads.nordcdn.com/apps/macos/generic/NordVPN-OpenVPN/latest/NordVPN.pkg) from our website.
## Setting up Threat Protection Pro™ on macOS
To set up Threat Protection Pro™ on macOS, follow the steps bellow:
1. Open the NordVPN application and click on the shield icon in the left bar.
2. Click Set up in the Overview tab.
3. You’ll see a window. Click on Set up Threat Protection Pro™. Please note that this guide displays how to set up Threat Protection Pro™ on macOS Sequoia. If you're using an older macOS version, check out how to set up Threat Protection Pro™ on older macOS versions.You'll then have to enter System settings > General > Login items & extensions > Endpoint security extensions and turn on the toggle the slider next to NordVPN to the ON position.
4. Confirm this action by typing in your computer’s password or via Touch ID and clicking Update Settings.
5. Once you have successfully allowed the NordVPN Threat Protection Pro extension™ to load, press Continue in the NordVPN app.
6. Next up, enable browser protection by pressing Add proxy configurations. In the pop-up that appears, press Allow.You will be asked to reboot any web browsers that are running in order to enable the Ad & tracker blocker and advanced browsing protection.
7. Once you've enabled the browsing protection, press Continue.
8. Lastly, enable the anti-malware protection by going to System settings > Privacy & security > Full disk access and toggling the NordVPN Threat Protection Pro™ to the ON position.We also recommend enabling [cloud-based deep threat scanner](https://nordvpn.com/blog/cloud-based-threat-scanner/) to protect your devices from malware.To do so, go to System Settings > Privacy & Security > Full Disk Access and click on the toggle icon next to NordVPN Threat Protection Pro™.If you’re using macOS Monterey version or older — go to Security & Privacy, select Full Disk Access in the left panel, and click on the lock icon at the bottom.
9. Confirm this action by typing in your computer’s password or via Touch ID and clicking update settings.You've successfully set up NordVPN Threat Protection Pro™.
10. To pause or disable Threat Protection Pro™, click the pause button and select the option you prefer.
## Enabling cloud-based threat scanning for malware in files
If you wish to enable the [cloud-based deep threat scanner](https://nordvpn.com/blog/cloud-based-threat-scanner/) to protect your devices from malware after the initial setup wizard is over, follow these steps: Go to the NordVPN app > Threat Protection Pro™ > Settings and click the toggle next to Cloud-based threat detection.You’ve successfully enabled the cloud-based deep threat scanning for malware detection.
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NordVPN proxy setup on Deluge
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The simplest way to use Deluge securely is to connect to NordVPN before using it. However, when you can’t access the NordVPN app, setting up a NordVPN proxy is the next best thing.
Note that NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
## How to set up NordVPN with Deluge
1. Open Deluge.
2. Open Preferences.
* On Windows and Linux: click Edit > Preferences.
* On macOS: in the menu bar, click Deluge > Preferences.
3. Select the Proxy section.
4. From the Proxy dropdown menu, select Socks5 Auth.
5. Fill in the following information:
* Username: NordVPN service username
* Password: NordVPN service passwordYou can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
1. Click Set up NordVPN manually.
2. You will receive a verification code in your email that you use for NordVPN services. Type the code in: 
3. Copy the credentials using the “Copy” buttons on the right:
* Hostname: Address of a selected proxy server.Here is a list of servers you can choose from:amsterdam.nl.socks.nordhold.netatlanta.us.socks.nordhold.netdallas.us.socks.nordhold.netlos-angeles.us.socks.nordhold.netnl.socks.nordhold.netse.socks.nordhold.netstockholm.se.socks.nordhold.netus.socks.nordhold.netnew-york.us.socks.nordhold.netsan-francisco.us.socks.nordhold.netdetroit.us.socks.nordhold.net
* Port: 1080
6. Click Apply and OK to save changes.
## How to check if your proxy setup is working
1. Visit the [ipleak.net](https://ipleak.net/) website.
2. Scroll down to the Torrent Address detection section, click Activate, and click this Magnet Link.
3. A new window will show up, prompting you to open uTorrent. Select Open deluge.Important: keep ipleak.net open.
4. Once Deluge opens, click Add to add the torrent.
5. While the torrent is downloading metadata, return to the ipleak website.
6. Under Torrent Address detection, you should see the IP address of your chosen proxy server.If no address is showing, click the Refresh button to update the results.
If everything is working properly, you should see the IP address of the VPN server you selected. Deluge is now downloading files securely thanks to NordVPN SOCKS5 proxy server.
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Using NordLynx in the NordVPN app - Windows
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NordLynx is the technology we built around the WireGuard® protocol. It lets you experience WireGuard’s speed benefits without compromising your privacy.
## On Windows 7 and 8.1:
1. Install the [NordVPN app for Windows](https://nordvpn.com/download/windows/) and go to the application settings in the bottom left corner.
2. Select Auto-connect on the left side of the menu and make sure to turn off the "Choose a VPN protocol and server automatically" option. Afterward, click on the [VPN protocol](https://nordvpn.com/blog/protocols/) drop-down menu and select NordLynx.
## On Windows 10 and 11:
1. Click on a gear icon in the left bottom corner of the app.
2. Click on Connection settings.
3. Under VPN Protocol choose Nordlynx.
WireGuard is a registered trademark of Jason A. Donenfeld.
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What is your money-back policy?
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Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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How to uninstall NordVPN software
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You can uninstall NordVPN software the same way you remove most software from your operating system. Here's how:
Uninstall NordVPN from Windows
Microsoft has an always-up-to-date article on how to uninstall software. Read it to learn [how to remove NordVPN from Windows](https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98).
Uninstall NordVPN from macOS
If you need to completely remove NordVPN from your Mac, Apple has an always-up-to-date article on [how to uninstall software on MacOS](https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac).
Uninstall NordVPN from Android
Google has an always-up-to-date article on [how to uninstall apps from your Android device](https://support.google.com/googleplay/topic/13627086?visit_id=638531866536647271-934343169&rd=1).
Uninstall NordVPN from iOS
Apple has an always-up-to-date article on [how to uninstall apps from iPhone and iPads](https://support.apple.com/en-us/101550).
Uninstall NordVPN from Linux
In order to remove NordVPN for Linux, type this command in the terminal:sudo apt-get --purge remove 'nordvpn*'
Alternatively, you can type the following commands:
sudo dpkg -P nordvpnsudo dpkg -P nordvpn-release
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Installing and using NordVPN on Windows 7 and 8.1
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We will stop updating the NordVPN app for older Windows versions.As Windows 7/8.1 10 32-bit no longer receive mainstream security updates from Microsoft, it becomes increasingly difficult to ensure security, reliability and provide the latest features of the NordVPN app.That being said we still recommend using the legacy version of the NordVPN client application for connecting to NordVPN servers on your Windows PC. To begin using the NordVPN Windows client application, download and install the NordVPN app on your Windows PC, log in, and connect to a NordVPN server. All of these steps will be covered in this tutorial. If you need a guide on installing and using NordVPN on a newer Windows system, follow the guide [here](https://support.nordvpn.com/hc/en-us/articles/19472023025169-Installing-and-using-NordVPN-on-Windows-10-and-11).
## Table of contents:
Downloading and installingSetting up the applicationChoosing between different serversNordVPN settings menu
* [General settings](
* [Auto-connect settings](
* [Kill Switch settings](
* [Split Tunneling](
* [Advanced settings](
* [My Account](
* [Dark Web Monitor](
## Downloading and installing the NordVPN app
1. Download the NordVPN app:[Download legacy app version for Windows 64-bit](https://downloads.nordcdn.com/apps/windows/NordVPN/latest/NordVPNSetup_x64.exe)[Download legacy app version for Windows 32-bit](https://downloads.nordcdn.com/apps/windows/NordVPN/latest/NordVPNSetup_x86.exe)
2. Go to your Downloads folder and double-click the NordVPNSetup.exe file. 
3. A pop-up window may ask you if you allow the app to make changes to your device. Click Yes.
4. The installer window will open. Click Next.
5. Tick the boxes if you want shortcuts for the NordVPN app on your Desktop and/or the Start menu, then click Next and Install.
6. The installer will proceed with the installation process. Once it’s complete, you will be asked if you want to launch NordVPN right away. Click Finish to complete the setup.
## Setting up and using NordVPN
1. Click on the NordVPN logo on your desktop, and after the app loads up, click Log In to continue.
2. Your browser will open up and load the Nord Account login page. First, enter your username or email address, press Continue, and then enter your password.
3. To start using NordVPN straight away, you can simply press on Quick Connect, wait till you see the status change from Unprotected to Protected and you're good to go for a secure and private session!However, for the full understanding of what the NordVPN app offers, let's briefly go over what you can find on the main screen and then in the settings menu.
1. Search bar: one of the ways you can connect to NordVPN servers. Use the search bar to find specific servers by typing in the name of the country, city, the server number or the specialty server type. Learn more about [VPN servers.](https://nordvpn.com/servers/)
2. Specialty servers: NordVPN offers multiple categories of servers, each one with its own unique benefits. We have a dedicated article explaining the different types in detail: What do the different server categories mean?
3. All countries: a list of countries you can connect to. Hovering over a country's name reveals additional options, such as specifying the city (if applicable) and server name.
4. Quick Connect: this option automatically connects you to the fastest and closest NordVPN server.
5. Threat protection: an innovative solution for dealing with malware, web tracking, malicious ads and more! Read about it here: Threat Protection.
6. Settings menu: clicking on this cogwheel icon reveals additional options which we explain below.
## Choosing between different NordVPN servers
Using the search bar. You can connect to specific servers by typing in a category, region, or a specific server number with a hashtag (e.g. United States #4672) to find what you need.Using the All Countries list or the Servers map. Click on the nodes on the map or on the specific country in the list to connect to the best server in the given location. Clicking on the three dots next to the country name reveals additional connection options, such as the ability to select the specific city and server. 
## NordVPN settings menu
In the Settings tab, you can set up the application to your liking. To open the settings menu, press on the cogwheel icon in the bottom left corner. 
## General settings
* Launch at Windows startup makes NordVPN run automatically when you start your computer. Enabled by default.
* Launch the app minimized displays the NordVPN icon only in the Windows system tray when the computer starts (instead of opening the main window). Enabled by default.
* Show VPN connection status notifications shows Windows notifications each time you connect or disconnect from a server. Enabled by default.
* Threat Protection: block ads and malicious websites protects you from intrusive ads, malware sites, phishing links, and other threats.
* Select app language from the Language dropdown menu. You can select English, Spanish, French, or German.
* In the left sidebar, you can also access your account details. The Logout button is also at the bottom.
## Auto-connect settings
* Always when the app launches makes the app connect to a server automatically upon starting when using an Ethernet connection or Wi-Fi network. It does not apply to Trusted Wi-Fi networks. Disabled by default.
* Auto-connect on Wi-Fi makes the app connect to a server automatically when you connect to a network: Unsecure networks or Always. Disabled by default.Unsecure networks: connect to a server automatically when you connect to an unsecure Wi-Fi network. Unsecure wireless networks are networks without a password and/or networks with weak encryption. It only works while connecting to a new Wi-Fi network or switching the Wi-Fi network. It does not apply to an Ethernet connection and Trusted Wi-Fi networks. The setting allows you to disconnect after being auto-connected.Always: applies only to Wi-Fi networks. Make the app connect to a server automatically when using Wi-Fi that is not trusted. You will not be able to disconnect unless you trust your current Wi-Fi or disable auto-connect.
* Choose a VPN protocol and server automatically lets the app choose a VPN protocol and server automatically. Enabled by default.
* VPN protocol (visible after disabling the Choose a VPN protocol and server automatically option). UDP is mainly used for streaming and downloading. TCP is more reliable, but also a little slower, and is usually used for web browsing. NordLynx is used by default.
* Auto-connect to lets you select your preferred country or server type, which the app will automatically connect to. You will be able to select a specific city after you select a preferred country.
* Trusted Wi-Fi networks disables Auto-connect on specific Wi-Fi networks. For example, you can make an exception for your home Wi-Fi if you trust it.IMPORTANT NOTE: you will lose internet connectivity while connected to a Trusted Wi-Fi with enabled Internet Kill Switch.
## Kill Switch
* Internet Kill Switch cuts off your internet connection when you’re disconnected from secure NordVPN servers. Disabled by default.
* App Kill Switch shuts down specified programs if you lose VPN connection. For example, if you add Skype to the list, NordVPN will close it whenever you disconnect. Since it takes a few seconds to reach a secure VPN server, this will prevent your data from leaking upon automatically reconnecting to the internet. Disabled by default.
## Split Tunneling
* Split tunneling allows you to exclude applications from the VPN connection. In other words, the apps which you select to add into the split tunneling feature will allow them to stay unaffected by NordVPN.
## Advanced settings
* Custom DNS lets you specify a particular DNS server for the NordVPN application.
* Obfuscated Servers enable you to bypass network restrictions, such as firewalls. This is recommended for countries with restricted network access.
* Invisibility on LAN makes your computer invisible to others on the same local area network (LAN). Keep in mind that once enabled, you will not be able to connect to devices on the same LAN, like printers. Disabled by default.
* Diagnostics runs the NordVPN diagnostics tool if you’re having technical issues. Collect the diagnostic data and provide the ticket ID to our support staff for further assistance. If the diagnostics tool does not give you a ticket ID, you can send the .zip file to our support staff instead.
## My Account
* This section will provide you with the information about your subscription as well as an option to change your password and activate the Two-factor authentication. You can also download our application for other operating systems.
## Dark Web Monitor
* Become notified in case there is a leak of your information related to the email used with NordVPN. Read more about the feature in [our dedicated section](https://nordvpn.com/features/dark-web-monitor/). 
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Common Windows application issues
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This article covers problems you may encounter when using NordVPN on Windows devices, including situations where NordVPN is not working on your Windows 10 device, or you have no internet access with NordVPN on Windows 10.
## “Error 1001” during installation
If you encountered “Error 1001” while trying to install the NordVPN app on Windows, follow these steps:
1. Update your Windows system using the “Windows update” tool.
2. Make sure you’re running the latest .NET Runtime version:
1. Click the “Start” button, type “control panel” in the search bar, and select the “Control panel” app.
2. Click “Programs” and select “Programs and features.”
3. Check the version number beside the “Microsoft .NET Framework” entry. If it is not version 4.8 or later, download the latest .NET Runtime version.
3. Temporarily disable your cybersecurity software (such as your antivirus and firewall) and try installing the NordVPN app for Windows again.
## Crash or freeze
If your NordVPN app keeps freezing, follow these steps:
1. Uninstall the NordVPN application.
2. [Update your Windows operating system to the latest available version](https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a).
3. Install the [latest NordVPN app for Windows](https://nordvpn.com/download/windows/).
If the above method failed to fix your issue, try the following:
1. Press the “Windows” key and the “R” key at the same time to open the "Run" window.
2. Type in "services.msc" (without the quotation marks) and press “Enter” to open the "Services" window.
3. Check if the “Task scheduler” is running — if it is not, right-click on the “Task scheduler” entry and select “Start.” You can also access the “Windows event log” from this window.
## NordVPN Kill Switch feature does not work
If the Kill Switch feature fails to stop specific apps, you can manually add their executable files (.exe) to the Kill Switch list in the NordVPN app:
1. Go to “Settings.”
2. Select “Kill Switch” in the left sidebar menu.
3. Click on “Add apps” under “App Kill Switch” and select the app’s executable file. For example, you would need to add the following file for Skype:C:\Program Files (x86)\Skype\Phone\Skype.exe
## No internet access when connected to a NordVPN server
If you’re getting disconnected from the internet when you connect to a VPN server, try the following to fix the problem:
* Connect to a different VPN server in the NordVPN app.
* Change your VPN connection protocol:
1. 1. [Switch to OpenVPN](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) (UDP or TCP)
2. Switch to NordLynx
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Perform a network flush:
1. 1. Open the NordVPN application.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Network flush."
5. Restart your PC and try connecting to VPN servers again.
If the problem persists, reinstall the NordVPN app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## A certain feature of the application is not working properly
If you discover that a feature isn’t working as it should, follow these steps:
1. Open the "Settings" menu in the NordVPN app.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Reset app."
5. Re-launch the application.
If the problem persists, try the following:
* Update to the [latest NordVPN Windows app](https://nordvpn.com/download/windows/) version.
* Reinstall the NordVPN app:
1. 1. [Uninstall the NordVPN application](https://support.nordvpn.com/General-info/1047410452/How-to-uninstall-NordVPN-software.htm).
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## NordVPN is not working after an update
If your NordVPN Windows application has stopped working after an update, try the following to fix the problem:
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Uninstall the NordVPN app and reboot your Windows device, then download and install the latest version of the NordVPN Windows app.
## The NordVPN icon is missing
If the NordVPN application icon is missing from the NordVPN shortcut on your desktop, follow these steps:
1. Left-click the broken NordVPN app icon to select the shortcut.
2. Right-click the selected shortcut and choose “Delete.”
3. Right-click on your desktop, choose “New,” and select “Shortcut.”
4. Click “Browse,” find the NordVPN directory, and select the NordVPN executable file (.exe).
5. Name the shortcut and click “Finish.”
Alternatively, you can try reinstalling the NordVPN Windows app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
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Troubleshooting NordVPN connectivity on Windows
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There are several reasons why you may be having trouble connecting to NordVPN on your Windows device. These include issues with your account status, network settings, or app configuration. Here are some steps you can follow to troubleshoot.
* [Make sure your NordVPN account is active](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
* Check if you’re using the[ latest NordVPN application version](https://nordvpn.com/blog/nordvpn-windows-release-notes/).
* To do so, open the app, click on Settings (the gear icon at the bottom) and you’ll see the app version at the top, right below the Settings headline.
* If you are using the older version, [uninstall the VPN app](https://nordvpn.com/blog/how-to-uninstall-a-vpn/) and [download the latest NordVPN version for Windows](https://nordvpn.com/download/windows/).
* Change the VPN protocol to Auto and try to Quick connect.
* To do so, open the app, click on Settings (the gear icon at the bottom), and select Connection – you'll find the option to change the connection protocol at the top of the screen. The connection process may take up to 3 minutes
* If you're still unable to connect, try switching to [NordWhisper](https://support.nordvpn.com/hc/en-us/articles/31528242519953-How-to-use-NordWhisper-on-NordVPN) or [OpenVPN UDP/TCP](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) protocols and connecting to [Obfuscated servers](https://nordvpn.com/features/obfuscated-servers/), which you will find under Speciality servers.
* If that does not help, reset the application:
1. Click on the Settings (gear icon) in the bottom left corner.
2. Click General.
3. Scroll down until you see the Diagnostics section, and click Run diagnostics.
4. A new window will open. Select Reset app.
* The issue might lie in the configuration of your [Windows OS, its applications, and networks.](https://support.nordvpn.com/hc/en-us/articles/20164307373713-Common-Windows-application-issues)
After each step, check if the issue remains. In the case that the problems are still there, be sure to reach out to our support team for a quick solution by pressing on either the email or chat button bellow.
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What is Threat Protection Pro™ and Threat Protection?
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Threat Protection Pro™ is a feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. You don't need an active VPN connection for Threat Protection Pro™ to work. Click here to learn more.
Threat Protection Pro™ is available on:
* Windows (You may also choose Threat Protection)
* macOS (You may also choose Threat Protection on the App Store NordVPN version)
Threat Protection is a feature that blocks ads, trackers, and unsafe domains based on DNS filtering. It only works when you're connected to one of the NordVPN's servers.
Threat Protection is available on:
* Android
* iOS
* Linux
* macOS
* Windows
* NordVPN Chrome Extension
* NordVPN Firefox Extension
* NordVPN Edge Extension
### What is the difference between Threat Protection Pro™ and Threat Protection?
The main differences between the two features are:
* Threat Protection Pro™ works without being connected to the VPN, but you must be connected to one of the NordVPN servers to use the Threat Protection feature.
* Windows and macOS devices support both Threat Protection Pro™ and Threat Protection features. Meanwhile, Android, iOS, and Linux devices and Chrome, Firefox, and Edge extensions support only Threat Protection.
* Threat Protection Pro™ deletes any malware-ridden file during download and blocks trackers, while Threat Protection doesn't.
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Which routers don’t support NordVPN
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On 1 December 2018, NordVPN’s servers stopped supporting L2TP/IPsec and PPTP connections. More about that in [this article](https://nordvpn.com/blog/l2tp-pptp-protocol-update/).
If you use any of the routers listed below with their native firmware, you will not be able to use them with our service:
* Arris
* Belkin
* Cisco
* D-Link
* Huawei
* Linksys (except [WRT32X/WRT32XB AC3200](https://www.linksys.com/support-article?articleNum=270535))
* Nighthawk range routers ([unless the router is using DumaOS](https://www.netgear.com/home/online-gaming/))
* [Netgear](https://support.nordvpn.com/hc/en-us/articles/20282781982481-Can-I-set-up-Netgear-router-with-VPN)
* TRENDnet
* Tenda
* TotoLink
* Ubee
* Orbi
* Spectrum
* Xfinity
* Eero
* Verizon
* AT&T
* FRITZ!Box
* Most ISP-provided routers that were mentioned above
You can install the following custom firmware on some of the aforementioned models to make them work:
* DD-WRT: <https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices>
* Tomato: <https://tomato.groov.pl/?page_id=69>
* Padavan: <https://en.techinfodepot.shoutwiki.com/wiki/List_of_Padavan_firmware_supported_devices>
* OpenWRT: <https://wiki.openwrt.org/toh/start>
* Merlin: <https://github.com/RMerl/asuswrt-merlin/wiki/Supported-Devices>
## Other tips for router connectivity:
* If your router supports the OpenVPN protocol, search our knowledge base for the name of its manufacturer. You should find a tutorial on how to set it up. You can also check our [router tutorials](https://support.nordvpn.com/hc/en-us/sections/19326876055569-Router) section under the Connectivity category. If you cannot find the setup guide for your router, [contact our customer support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) for help.
* If you want a router with out-of-the-box security and anonymity that NordVPN provides, head over to our partners at [FlashRouters](https://nordvpn.com/flashrouters/). They offer pre-configured routers delivering top-notch security and performance.
* Here is our list of [recommended routers for NordVPN](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
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Improve connection speed on Windows with NordVPN app
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If you are experiencing slow connection speed while connected to [NordVPN on Windows](https://nordvpn.com/download/windows/), try the following:
1. Make sure to use the latest version of NordVPN app. You can [uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and [install the latest version from our website](https://nordvpn.com/download/windows/).
2. Restart your device.
3. Restart your router or modem. If your router is set up with a VPN, and the speed is insufficient, try using VPN solely on your computer or phone.
4. If you are using Wi-Fi, switch to a wired connection.
5. Connect to a VPN server geographically closer to you.
6. Open the Settings menu and go to the Auto Connect tab. Disable Choose a VPN protocol and server automatically and select NordLynx in the VPN protocol field.
7. Try a different connection method/protocol on your device. Tutorials for various connection methods can be found [here](https://support.nordvpn.com/hc/en-us/sections/19326591402001-Windows)
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Make sure you have the latest available drivers and software on your computer, including Ethernet adapter and motherboard drivers, BIOS updates, router firmware, etc.
2. Temporarily disable your firewall to see whether it will have an impact on your overall internet speed. If it does, check your firewall settings and remove unnecessary rules or consider using different firewall software.
3. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
4. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEw8gaJEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHGTF1zEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5NzM2MzU0OTYxLUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1XaW5kb3dzLXdpdGgtTm9yZFZQTi1hcHAGOwhUOglyYW5raQo%3D--5d64197ec7b06b40ce4af331aa37dfd22e209b64
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How to uninstall NordVPN software
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You can uninstall NordVPN software the same way you remove most software from your operating system. Here's how:
Uninstall NordVPN from Windows
Microsoft has an always-up-to-date article on how to uninstall software. Read it to learn [how to remove NordVPN from Windows](https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98).
Uninstall NordVPN from macOS
If you need to completely remove NordVPN from your Mac, Apple has an always-up-to-date article on [how to uninstall software on MacOS](https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac).
Uninstall NordVPN from Android
Google has an always-up-to-date article on [how to uninstall apps from your Android device](https://support.google.com/googleplay/topic/13627086?visit_id=638531866536647271-934343169&rd=1).
Uninstall NordVPN from iOS
Apple has an always-up-to-date article on [how to uninstall apps from iPhone and iPads](https://support.apple.com/en-us/101550).
Uninstall NordVPN from Linux
In order to remove NordVPN for Linux, type this command in the terminal:sudo apt-get --purge remove 'nordvpn*'
Alternatively, you can type the following commands:
sudo dpkg -P nordvpnsudo dpkg -P nordvpn-release
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGVe8e3EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHOYN5WEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzE5NDgxMDIzNDUyNTYxLUhvdy10by11bmluc3RhbGwtTm9yZFZQTi1zb2Z0d2FyZQY7CFQ6CXJhbmtpBg%3D%3D--f78f6867288fbbfe35b9e95b17863540fb20164a
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The NordVPN application does not open
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If you have the NordVPN application installed, but can’t get it to run, try the following to fix the issue:
1. Install the latest version of NordVPN. We have a handy [tutorial](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) on how to uninstall the NordVPN application from your device. [This guide](https://support.nordvpn.com/hc/en-us/articles/19482835731345-How-to-download-NordVPN-software) helps you to install a new version.
2. Check the application tray (on Windows devices, it is usually located in the bottom-right corner of the screen) because the app might already be running there.
3. Try [resetting the NordVPN application](https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences).
4. If you use antivirus software, add exceptions for the NordVPN app.
5. Restart your computer.
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Is NordVPN down?
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When a NordVPN server is down, it’s removed from the app’s server list. All NordVPN servers you see on the app should be online.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFu1tFWEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHOYN5WEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MDk2OTc4NDQ5LVVuYWJsZS10by1jb25uZWN0LXRvLU5vcmRWUE4tc2VydmVycwY7CFQ6CXJhbmtpCA%3D%3D--3605adc97e0b9c2b24266a240a559c2ecad5d03a
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Unable to connect to NordVPN servers
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Several different factors may interfere with your NordVPN connection. Here’s what may help fix the problem.
## Operating system-specific NordVPN connection guides
If you are experiencing issues connecting on any of the operating systems below, try following these VPN troubleshooting guides:
* [Troubleshooting connectivity on Windows](https://support.nordvpn.com/hc/en-us/articles/19748510235921-Troubleshooting-NordVPN-connectivity-on-Windows)
* [Troubleshooting connectivity on Android](https://support.nordvpn.com/hc/en-us/articles/20041281541777-Troubleshooting-connectivity-on-Android)
* [Troubleshooting connectivity on iOS](https://support.nordvpn.com/hc/en-us/articles/20397808850833-Troubleshooting-connectivity-on-iOS)
* [Troubleshooting connectivity of Linux app](https://support.nordvpn.com/hc/en-us/articles/20398047039889-Troubleshooting-NordVPN-connectivity-issues-on-Linux)
* [Troubleshooting connectivity on macOS](https://support.nordvpn.com/hc/en-us/articles/19920758451345-NordVPN-not-connecting-on-Mac)
## General NordVPN connection tips
These tips may help if your NordVPN server is down or if NordVPN is stuck on “connecting”:
* If you can’t connect to a specific server, try a few different NordVPN servers. You can use the auto-connect feature or the NordVPN server locator tool to find the right server for you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
* On the NordVPN app, log out of your account and log back in. Try connecting again.
* [Uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software), reboot your device, and [install the app again](https://support.nordvpn.com/hc/en-us/articles/20289779952017-How-to-start-using-NordVPN). Try connecting to a server now.
* Try using a different connection method/protocol for your device.
## Is NordVPN down?
When a NordVPN server is down, it’s removed from the app’s server list. All NordVPN servers you see on the app should be online.
If you can’t connect to a server and the solutions above don’t work, your device or network may be causing the problem. To check if that’s the case, try using NordVPN on a different device on the same network.
For example, if NordVPN doesn’t work on your Android phone, try using it on your PC. If both devices don’t connect, you may be experiencing network issues. If your PC connects successfully, you may need to reconfigure your phone.
## Connecting from a country with internet restrictions
If you can’t connect from a country with internet restrictions, you may find a solution in this article:
* [Connecting from a country with internet restrictions](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-from-a-country-with-internet-restrictions).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFu1tFWEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHOYN5WEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MDk2OTc4NDQ5LVVuYWJsZS10by1jb25uZWN0LXRvLU5vcmRWUE4tc2VydmVycwY7CFQ6CXJhbmtpCA%3D%3D--3605adc97e0b9c2b24266a240a559c2ecad5d03a
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I can’t reach some websites when connected to NordVPN
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If you cannot access some websites or suspect that NordVPN is blocking them, follow these instructions:
* [Clear the cache of your browser](https://nordvpn.com/blog/how-to-clear-your-cache/) while connected to the VPN.
* [Use the incognito mode](https://nordvpn.com/blog/how-to-go-incognito/), safe mode, or private mode in your web browser:
* [How to enable Chrome safe mode](https://nordvpn.com/blog/chrome-safe-mode/)
* [How to enable private mode on Safari](https://nordvpn.com/blog/turn-off-private-browsing-on-safari/)
* Try a different browser, such as Chrome, Edge, or Brave.
After each step, check if you can access the website in question.
## How do I stop NordVPN from blocking sites?
If the issue persists, try these steps:
* Switch between VPN servers. Simply disconnect from the server you're currently connected to and click/tap on a different location using the NordVPN map.
* If you trust the website you’re trying to access, you can disable the Threat Protection feature or exclude that particular domain from the Threat Protection Pro™ blocked domains list. To do that, go to the Web protection tab in the Threat Protection Pro™ settings and choose to exclude the blocked domain from threat blocking. Try to visit that web page once again. If you still can’t access the site, please reach out to our customer support.
* If you’re using a Windows device, your antivirus/firewall may be blocking the access. Try adding exceptions for NordVPN.exe and nordvpn-service.exe.
* Try other connection methods, such as the [>OpenVPN<](https://support.nordvpn.com/hc/en-us/articles/19683394518161-OpenVPN-connection-on-NordVPN) or [>IKEv2<](https://support.nordvpn.com/hc/en-us/articles/19685604677905-What-is-IKEv2) protocols.
* [Connect to obfuscated servers](https://support.nordvpn.com/hc/en-us/articles/19615332252561) (via the OpenVPN connection).
* If you have recently installed our app, try restarting your device and checking our [>VPN troubleshooting tutorial<](https://support.nordvpn.com/hc/en-us/articles/20164096978449-Unable-to-connect-to-NordVPN-servers).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBG51uNGEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHOYN5WEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJcL2hjL2VuLXVzL2FydGljbGVzLzIwMDk1Njc5NTEwODAxLUktY2FuLXQtcmVhY2gtc29tZS13ZWJzaXRlcy13aGVuLWNvbm5lY3RlZC10by1Ob3JkVlBOBjsIVDoJcmFua2kJ--c3c399e7588f3878d7f1e61092ef3a32b41de3f0
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Improve connection speed on Windows with NordVPN app
|
If you are experiencing slow connection speed while connected to [NordVPN on Windows](https://nordvpn.com/download/windows/), try the following:
1. Make sure to use the latest version of NordVPN app. You can [uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and [install the latest version from our website](https://nordvpn.com/download/windows/).
2. Restart your device.
3. Restart your router or modem. If your router is set up with a VPN, and the speed is insufficient, try using VPN solely on your computer or phone.
4. If you are using Wi-Fi, switch to a wired connection.
5. Connect to a VPN server geographically closer to you.
6. Open the Settings menu and go to the Auto Connect tab. Disable Choose a VPN protocol and server automatically and select NordLynx in the VPN protocol field.
7. Try a different connection method/protocol on your device. Tutorials for various connection methods can be found [here](https://support.nordvpn.com/hc/en-us/sections/19326591402001-Windows)
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Make sure you have the latest available drivers and software on your computer, including Ethernet adapter and motherboard drivers, BIOS updates, router firmware, etc.
2. Temporarily disable your firewall to see whether it will have an impact on your overall internet speed. If it does, check your firewall settings and remove unnecessary rules or consider using different firewall software.
3. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
4. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEw8gaJEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHOYN5WEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5NzM2MzU0OTYxLUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1XaW5kb3dzLXdpdGgtTm9yZFZQTi1hcHAGOwhUOglyYW5raQo%3D--4e6d98a134ef01fbfb42e76db54dbf0a9b75a863
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Enabling Threat Protection Pro™ on macOS
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Read the guide below to enable and start using [Threat Protection Pro™](https://nordvpn.com/features/threat-protection/) on the latest macOS versions. If you are using an older version of macOS, check out [enabling Threat Protection Pro™ on older macOS versions](https://support.nordvpn.com/hc/en-us/articles/29670177883793-Enabling-Threat-Protection-Pro-on-older-macOS-versions).
This feature automatically blocks ads, trackers, and malicious URLs and is only available with selected NordVPN plans. Learn more about what is [NordVPN Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection).
To be able to enable Threat Protection Pro™, you need to see a shield icon within the app. If you can't find Threat Protection Pro™, you are probably using the App Store version. In that case, [delete the application from your macOS device](https://support.apple.com/en-gb/guide/mac-help/mh35835/mac) and [download NordVPN’s macOS version](https://downloads.nordcdn.com/apps/macos/generic/NordVPN-OpenVPN/latest/NordVPN.pkg) from our website.
## Setting up Threat Protection Pro™ on macOS
To set up Threat Protection Pro™ on macOS, follow the steps bellow:
1. Open the NordVPN application and click on the shield icon in the left bar.
2. Click Set up in the Overview tab.
3. You’ll see a window. Click on Set up Threat Protection Pro™. Please note that this guide displays how to set up Threat Protection Pro™ on macOS Sequoia. If you're using an older macOS version, check out how to set up Threat Protection Pro™ on older macOS versions.You'll then have to enter System settings > General > Login items & extensions > Endpoint security extensions and turn on the toggle the slider next to NordVPN to the ON position.
4. Confirm this action by typing in your computer’s password or via Touch ID and clicking Update Settings.
5. Once you have successfully allowed the NordVPN Threat Protection Pro extension™ to load, press Continue in the NordVPN app.
6. Next up, enable browser protection by pressing Add proxy configurations. In the pop-up that appears, press Allow.You will be asked to reboot any web browsers that are running in order to enable the Ad & tracker blocker and advanced browsing protection.
7. Once you've enabled the browsing protection, press Continue.
8. Lastly, enable the anti-malware protection by going to System settings > Privacy & security > Full disk access and toggling the NordVPN Threat Protection Pro™ to the ON position.We also recommend enabling [cloud-based deep threat scanner](https://nordvpn.com/blog/cloud-based-threat-scanner/) to protect your devices from malware.To do so, go to System Settings > Privacy & Security > Full Disk Access and click on the toggle icon next to NordVPN Threat Protection Pro™.If you’re using macOS Monterey version or older — go to Security & Privacy, select Full Disk Access in the left panel, and click on the lock icon at the bottom.
9. Confirm this action by typing in your computer’s password or via Touch ID and clicking update settings.You've successfully set up NordVPN Threat Protection Pro™.
10. To pause or disable Threat Protection Pro™, click the pause button and select the option you prefer.
## Enabling cloud-based threat scanning for malware in files
If you wish to enable the [cloud-based deep threat scanner](https://nordvpn.com/blog/cloud-based-threat-scanner/) to protect your devices from malware after the initial setup wizard is over, follow these steps: Go to the NordVPN app > Threat Protection Pro™ > Settings and click the toggle next to Cloud-based threat detection.You’ve successfully enabled the cloud-based deep threat scanning for malware detection.
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How to resolve the Threat Protection Pro™ browser protection is off pop-up?
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The NordVPN app will notify you in case the browsing protection is off. In order to resolve it, you need to provide the NordVPN app with the permissions needed:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGmhsf7GjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHGaSD8GjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzI5NjY4Njg2NjAzNzkzLUhvdy10by1yZXNvbHZlLVRocmVhdC1Qcm90ZWN0aW9uLVByby1pc3N1ZXMtb24tbWFjT1MGOwhUOglyYW5raQc%3D--4c1d04d6be0cd54ee5ab3bbf339e99594818c74f
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How to resolve the Threat Protection Pro™ anti-malware protection is off pop-up?
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The NordVPN app will also notify you in case the anti-malware protection is off. In order to resolve it, you need to provide the NordVPN app with the permissions needed:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGmhsf7GjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHGaSD8GjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzI5NjY4Njg2NjAzNzkzLUhvdy10by1yZXNvbHZlLVRocmVhdC1Qcm90ZWN0aW9uLVByby1pc3N1ZXMtb24tbWFjT1MGOwhUOglyYW5raQc%3D--4c1d04d6be0cd54ee5ab3bbf339e99594818c74f
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How to resolve the Threat Protection Pro™ failed to start error?
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Another error you may be notified about is when Threat Protection Pro™ is unable to start its internal processes.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGmhsf7GjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHGaSD8GjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzI5NjY4Njg2NjAzNzkzLUhvdy10by1yZXNvbHZlLVRocmVhdC1Qcm90ZWN0aW9uLVByby1pc3N1ZXMtb24tbWFjT1MGOwhUOglyYW5raQc%3D--4c1d04d6be0cd54ee5ab3bbf339e99594818c74f
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How to resolve Threat Protection Pro™ issues on macOS?
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In order to resolve issues with [Threat Protection Pro™](https://nordvpn.com/features/threat-protection/), it is important to first understand this NordVPN feature and how it works. This feature enhances your security by automatically blocking ads, trackers, and malicious URLs. Threat Protection Pro™ is only available with selected NordVPN plans.
If you wish to know more, check out our article on [what Threat Protection Pro™ is and how it works](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection).
If you need additional guidance, read our article on how to enable Threat Protection Pro™ on your macOS device.
Most of the issues you may get are caused by not providing the NordVPN app with the restrictions needed. The NordVPN app will notify you in case your browsing protection or the anti-malware protection is off. You may also get the Threat Protection Pro failed to start error.
This article covers the following:
* [How to resolve the Threat Protection Pro™ browser protection is off pop-up?](
* [How to resolve the Threat Protection Pro™ anti-malware protection is off pop-up?](
* [How to resolve the Threat Protection Pro™ failed to start error?](
## How to resolve the Threat Protection Pro™ browser protection is off pop-up?
The NordVPN app will notify you in case the browsing protection is off. In order to resolve it, you need to provide the NordVPN app with the permissions needed:
1. On the pop-up, click on restore protection.
2. Click enable.
## How to resolve the Threat Protection Pro™ anti-malware protection is off pop-up?
The NordVPN app will also notify you in case the anti-malware protection is off. In order to resolve it, you need to provide the NordVPN app with the permissions needed:
1. On the pop-up, click restore protection.You will also see the following notification in the Overview window – click Set up.
2. Go to System Settings > Privacy & Security > Full Disk Access and click on the toggle icon next to NordVPN Threat Protection Pro™.
## How to resolve the Threat Protection Pro™ failed to start error?
Another error you may be notified about is when Threat Protection Pro™ is unable to start its internal processes.
To resolve this error, try the following:
* Press Try again – this will reboot the internal Threat Protection Pro™ processes and should resolve the issues you are facing in most scenarios.
* Log out and Log back into your account, and try launching Threat Protection Pro™ again.
* Try going to System Settings > General > Login items & extensions > Endpoint security extensions > Click (...) button > Locate the Threat Protection Pro™ extension and enable it manually.
* Try reinstalling the NordVPN app on your macOS device. For reference, see our article on [installing the NordVPN application on macOS](https://support.nordvpn.com/hc/en-us/articles/19456281201041).If you are using macOS Sequoia and above, we recommend a full clean up of Threat Protection Pro™ before reinstalling:1) Go to System Settings > General > Login items & extensions > Endpoint security extensions > Click (...) button > Delete NordVPN extension.2) Go to System Settings > Privacy & Security > Full Disk Access > Delete Threat Protection.3) Delete the NordVPN app. You can check out [how to uninstall NordVPN software](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) for reference.4) Open terminal and run:
```
defaults delete com.nordvpn.macos
```
Once finished, restart your macOS device. 5) Open terminal again and run the following:
```
systemextensionsctl list
```
It should show 0 – if it does, it means that all NordVPN software has been removed from your macOS device.6) Reinstall the NordVPN application.
* If the issue still persists and you are still unable to start Threat Protection Pro™, submit the issue by pressing report while making sure that send app logs are marked in the report form.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGmhsf7GjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHGaSD8GjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzI5NjY4Njg2NjAzNzkzLUhvdy10by1yZXNvbHZlLVRocmVhdC1Qcm90ZWN0aW9uLVByby1pc3N1ZXMtb24tbWFjT1MGOwhUOglyYW5raQc%3D--4c1d04d6be0cd54ee5ab3bbf339e99594818c74f
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Installing NordVPN application on macOS
|
The first step towards online security is setting up NordVPN correctly. Follow these simple steps to install the NordVPN app and connect to a VPN server.
Note: NordVPN supports macOS 11 Big Sur, macOS 12 Monterey, macOS 13 Ventura, and macOS Sanoma 14 and above.
Attention: If you encounter issues during the installation of NordVPN on macOS Ventura, please refer to the following guide for a possible solution: macOS Ventura Error: The Installation Failed.
* Downloading and installing the NordVPN app
* Setting up the NordVPN application
* Connecting to servers
* [Connecting to a specific server](
* [Connecting to a specific country](
* NordVPN features
* [Map](
* [Threat Protection Pro™](
* [Meshnet](
* [Dark Web Monitor](
* [Presets](
* [Statistics](
* [Settings](
* [Quick Help](
* NordVPN settings
* [General](
* [Auto-connect](
* [Kill Switch](
* [DNS](
* [Appearance](
* [Refer a friend](
* [Other Apps](
* [Account](
## Downloading and installing the NordVPN app
1. Download [NordVPN for macOS](https://nordvpn.com/download/mac/):Alternatively, [click here to download the latest macOS version](https://downloads.nordcdn.com/apps/macos/generic/NordVPN-OpenVPN/latest/NordVPN.pkg).
2. Navigate to the folder where you downloaded the NordVPN.pkg file and double-click on it to begin the installation:Note: Ensure the download file is saved locally on your device (e.g., downloads folder, desktop) and not within Dropbox or other file management/synchronization tools or special folders.
3. A new Install window will pop up, guiding you through the installation process. Choose to continue:
4. Click on install:
5. You will be asked for permission to install the installer, which is required to establish secure VPN tunnels. Enter your Mac's password and choose to install the software:You can also confirm it with a fingerprint:
6. Give access to the installer to files in the Downloads folder by clicking ok in the new pop-up window:
7. A message will confirm that the app was successfully installed. Close the window:
## Setting up and using the NordVPN application
1. Open your launchpad and click on the NordVPN icon:
2. If you have a NordVPN account, click log In in the top-right corner of the screen and enter your email address and password. If you are a new user, click sign up at the top-right corner of the screen:
3. When logging in, you will be redirected to your Nord Account. Enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a one-time login code:
4. If you are a new user, create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information:
5. After completing the above steps, you will be prompted to open the NordVPN app. Agree to always allow Nord Account and grant access to the app:
6. After a successful login, you will be introduced to the main NordVPN application window:
## Connecting to servers
The Quick Connect button in the top-right corner will automatically connect you to a server recommended by our smart algorithm.
### Connecting to a specific server
To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
### Connecting to a specific country
All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a country:
To connect to a specific country, simply click on it:
## NordVPN features
### Map
The map tab is the app’s home. Here, you can find and navigate NordVPN servers using the map, search bar, or specialty section.
### Threat Protection Pro™
Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, this feature can work without an active VPN connection. [Learn more about Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).
### 
If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
[Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load a specified set of configurations, including server number, type, protocol, and more, at the click of a button! You’ll find many uses for this feature, like instantly loading a streaming service or a game with the necessary settings to experience a smooth session.
How to set up presets?
Start at the preferences page, as depicted above. You can either edit an existing preset or create a new one by pressing Add new.
In this example, we’ll add a new one by building it from scratch. After pressing Add new, you will see a menu with the settings you can use. First, give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type:Depending on the server availability, you may also have the choice of selecting either a specific region:Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen:If you press Add link, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you set up the configuration, press Save preset, and it will be added to the main screen.
### Statistics
Statistics show you more information about your connection.
### Settings
The settings tab displays the app settings.
### Quick Help
Here you can find connection logs, be directed to our Help Center, and write an email to our customer support
## NordVPN settings
### General
The general tab has the following features:
* Auto launch when the computer starts — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Automatically check for updates — will check if you’re using the latest version of the NordVPN app.
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
The auto-connect tab features the following functions:
* When using an untrusted network— toggle to automatically connect to a network that is not added to a Trusted network list.
* Connect to — select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
[Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
### DNS
DNS ensures tighter security and privacy for your traffic. You can configure your device manually to use private NordVPN DNS servers.
### Appearance
Appearance settings let you add an application to your dock, menu bar, or both and choose between dark and light modes.
### Refer a friend
The Refer a Friend tab provides you with your personal referral link and instructions on how to refer NordVPN to your friends.
### Other Apps
The other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products.
### Account
The account section shows your NordVPN profile and subscription information. Here, you’ll also find links to [NordVPN's Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHJugSyEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHGaSD8GjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE5NDU2MjgxMjAxMDQxLUluc3RhbGxpbmctTm9yZFZQTi1hcHBsaWNhdGlvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--8f11224cbfc0448da797c26765c195bf5dd818dc
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Installing NordVPN (App Store) version on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHGaSD8GjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCQ%3D%3D--0649a91ed61dcfe0fbf733fdf25638cca70b4ecf
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Installing NordVPN application on macOS
|
The first step towards online security is setting up NordVPN correctly. Follow these simple steps to install the NordVPN app and connect to a VPN server.
Note: NordVPN supports macOS 11 Big Sur, macOS 12 Monterey, macOS 13 Ventura, and macOS Sanoma 14 and above.
Attention: If you encounter issues during the installation of NordVPN on macOS Ventura, please refer to the following guide for a possible solution: macOS Ventura Error: The Installation Failed.
* Downloading and installing the NordVPN app
* Setting up the NordVPN application
* Connecting to servers
* [Connecting to a specific server](
* [Connecting to a specific country](
* NordVPN features
* [Map](
* [Threat Protection Pro™](
* [Meshnet](
* [Dark Web Monitor](
* [Presets](
* [Statistics](
* [Settings](
* [Quick Help](
* NordVPN settings
* [General](
* [Auto-connect](
* [Kill Switch](
* [DNS](
* [Appearance](
* [Refer a friend](
* [Other Apps](
* [Account](
## Downloading and installing the NordVPN app
1. Download [NordVPN for macOS](https://nordvpn.com/download/mac/):Alternatively, [click here to download the latest macOS version](https://downloads.nordcdn.com/apps/macos/generic/NordVPN-OpenVPN/latest/NordVPN.pkg).
2. Navigate to the folder where you downloaded the NordVPN.pkg file and double-click on it to begin the installation:Note: Ensure the download file is saved locally on your device (e.g., downloads folder, desktop) and not within Dropbox or other file management/synchronization tools or special folders.
3. A new Install window will pop up, guiding you through the installation process. Choose to continue:
4. Click on install:
5. You will be asked for permission to install the installer, which is required to establish secure VPN tunnels. Enter your Mac's password and choose to install the software:You can also confirm it with a fingerprint:
6. Give access to the installer to files in the Downloads folder by clicking ok in the new pop-up window:
7. A message will confirm that the app was successfully installed. Close the window:
## Setting up and using the NordVPN application
1. Open your launchpad and click on the NordVPN icon:
2. If you have a NordVPN account, click log In in the top-right corner of the screen and enter your email address and password. If you are a new user, click sign up at the top-right corner of the screen:
3. When logging in, you will be redirected to your Nord Account. Enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a one-time login code:
4. If you are a new user, create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information:
5. After completing the above steps, you will be prompted to open the NordVPN app. Agree to always allow Nord Account and grant access to the app:
6. After a successful login, you will be introduced to the main NordVPN application window:
## Connecting to servers
The Quick Connect button in the top-right corner will automatically connect you to a server recommended by our smart algorithm.
### Connecting to a specific server
To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
### Connecting to a specific country
All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a country:
To connect to a specific country, simply click on it:
## NordVPN features
### Map
The map tab is the app’s home. Here, you can find and navigate NordVPN servers using the map, search bar, or specialty section.
### Threat Protection Pro™
Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, this feature can work without an active VPN connection. [Learn more about Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).
### 
If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
[Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load a specified set of configurations, including server number, type, protocol, and more, at the click of a button! You’ll find many uses for this feature, like instantly loading a streaming service or a game with the necessary settings to experience a smooth session.
How to set up presets?
Start at the preferences page, as depicted above. You can either edit an existing preset or create a new one by pressing Add new.
In this example, we’ll add a new one by building it from scratch. After pressing Add new, you will see a menu with the settings you can use. First, give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type:Depending on the server availability, you may also have the choice of selecting either a specific region:Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen:If you press Add link, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you set up the configuration, press Save preset, and it will be added to the main screen.
### Statistics
Statistics show you more information about your connection.
### Settings
The settings tab displays the app settings.
### Quick Help
Here you can find connection logs, be directed to our Help Center, and write an email to our customer support
## NordVPN settings
### General
The general tab has the following features:
* Auto launch when the computer starts — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Automatically check for updates — will check if you’re using the latest version of the NordVPN app.
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
The auto-connect tab features the following functions:
* When using an untrusted network— toggle to automatically connect to a network that is not added to a Trusted network list.
* Connect to — select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
[Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
### DNS
DNS ensures tighter security and privacy for your traffic. You can configure your device manually to use private NordVPN DNS servers.
### Appearance
Appearance settings let you add an application to your dock, menu bar, or both and choose between dark and light modes.
### Refer a friend
The Refer a Friend tab provides you with your personal referral link and instructions on how to refer NordVPN to your friends.
### Other Apps
The other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products.
### Account
The account section shows your NordVPN profile and subscription information. Here, you’ll also find links to [NordVPN's Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHJugSyEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGmhsf7GjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE5NDU2MjgxMjAxMDQxLUluc3RhbGxpbmctTm9yZFZQTi1hcHBsaWNhdGlvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--33da1759fcd521ff1dd9ab2a9b6ea8dc4a2642c0
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Improve connection speed on macOS with NordVPN app
|
If you are experiencing a slow connection speed while connected to NordVPN on macOS, try the following:
1. Make sure to use the latest version of NordVPN app. You can uinstall the app as shown in [this guide](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and install the latest version from our website by clicking [here](https://nordvpn.com/download/mac/).
2. Restart your device.
3. If you are using Wi-Fi, switch to a wired connection.
4. Connect to a VPN server geographically closer to you.
5. If you are using a P2P-based program (typically, software for downloading), make sure you are connected to a P2P-optimized server.
6. If you are using the OpenVPN app downloaded from our website, open the app settings and switch from the default UDP protocol to TCP. If you are using the NordVPN IKE app downloaded from the App Store, switch to the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol.
7. Try a different application version (NordVPN IKE or OpenVPN). You can download it [here](https://nordvpn.com/download/mac/).
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
2. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGmhsf7GjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJZL2hjL2VuLXVzL2FydGljbGVzLzIwMzk2NjY3ODA4NjU3LUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1tYWNPUy13aXRoLU5vcmRWUE4tYXBwBjsIVDoJcmFua2kJ--1dcb014cb7dd6fbdc06c3c1ae835413cad174a72
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Enabling Threat Protection Pro™ on older macOS versions
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Read the guide below to enable and start using [Threat Protection Pro™](https://nordvpn.com/features/threat-protection/) on older macOS versions such as Ventura, Sonoma, Big Sur, or Monterey. If you are using a newer macOS version, check out enabling Threat Protection on macOS instead.
Threat Protection Pro™ is an additional security feature available only with selected NordVPN plans. Learn more about [what NordVPN Threat Protection Pro™ is and how it works](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection).
To be able to enable Threat Protection Pro™, you need to see a shield icon within the app. If you can't find Threat Protection Pro™, you are probably using the App Store version. In that case, [delete the application from your macOS device](https://support.apple.com/en-gb/guide/mac-help/mh35835/mac) and [download NordVPN’s macOS version](https://downloads.nordcdn.com/apps/macos/generic/NordVPN-OpenVPN/latest/NordVPN.pkg) from our website.
If the shield icon is present, follow one of the sections below:
* [Setting up Threat Protection Pro™ on macOS Ventura & Sonoma](
* [Setting up Threat Protection Pro™ on macOS Big Sur & Monterey](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHGaSD8GjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGmhsf7GjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJdL2hjL2VuLXVzL2FydGljbGVzLzI5NjcwMTc3ODgzNzkzLUVuYWJsaW5nLVRocmVhdC1Qcm90ZWN0aW9uLVByby1vbi1vbGRlci1tYWNPUy12ZXJzaW9ucwY7CFQ6CXJhbmtpCg%3D%3D--04972df5d1ad6e5bab861dc523776597036dfe6d#01JBV0KTJWA4AH5M8XDVEKNTD6)
## Setting up Threat Protection Pro™ on macOS Ventura & Sonoma
When using a native NordVPN application, you can set up Threat Protection Pro™ on macOS Ventura & Sonoma in a few steps:
1. Open the NordVPN application and click on the shield icon in the left bar.
2. Click set up in the overview tab.
3. You’ll see a window. Click on set up Threat Protection Pro™.You'll then have to enter System settings > Privacy & security.
4. Once you are in System Settings, head to Privacy & Security and click Allow under System software from application “NordVPN” was blocked from loading:
5. Confirm this action by typing in your computer’s password or via Touch ID and clicking update settings.
6. Once you have successfully allowed NordVPN to load, go back to the NordVPN app and press continue.
7. Next up, enable browser protection by pressing Add proxy configurations. In the pop-up that appears, press Allow.If you have any web browsers running, you will be asked to reboot them in order to enable the Ad & tracker blocker and advanced browsing protection.
8. Once you've enabled the browsing protection, press continue.
9. Lastly, enable the anti-malware protection by going to System settings > Privacy & security > Full disk access and toggling the NordVPN Threat Protection Pro™ to the ON position.You've successfully set up NordVPN Threat Protection Pro™ on your macOS Ventura or Sonoma device.
## Setting up Threat Protection Pro™ on macOS Big Sur & Monterey
When using a native NordVPN application, you can set up Threat Protection Pro™ on macOS Big Sur & Monterey in a few steps:
1. Open the NordVPN application and click on the shield icon in the left bar.
2. Click set up in the overview tab.
3. You’ll see a window. Click on set up Threat Protection Pro™.You'll then have to enter System settings > Privacy & security and allow the NordVPN application to load:
4. Once you have successfully allowed NordVPN to load, go back to the NordVPN app and press Continue.
5. Next up, press Allow in the pop-up when enabling browser protection.If you have any web browsers running, you will be asked to reboot them in order to enable the Ad & tracker blocker and advanced browsing protection.
6. Once you've enabled the browsing protection, press Continue.
7. Lastly, enable the anti-malware protection by going to System preferences > Security & privacy > Privacy and giving NordVPN Threat Protection Pro™ full disk access. After you're done, make sure to click the lock icon at the bottom.You've successfully set up NordVPN Threat Protection Pro™ on your macOS Monterey or Big Sur device.
To turn on the cloud-based threat scanner for malware after you have finished the setup wizard, go to the NordVPN app > Threat Protection Pro™ > Settings and click the toggle next to Cloud-based threat detection.You’ve successfully enabled the cloud-based deep threat scanning for malware detection.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHGaSD8GjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGmhsf7GjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJdL2hjL2VuLXVzL2FydGljbGVzLzI5NjcwMTc3ODgzNzkzLUVuYWJsaW5nLVRocmVhdC1Qcm90ZWN0aW9uLVByby1vbi1vbGRlci1tYWNPUy12ZXJzaW9ucwY7CFQ6CXJhbmtpCg%3D%3D--04972df5d1ad6e5bab861dc523776597036dfe6d
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What is NordLynx
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[NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) is NordVPN’s revolutionary technology built around the WireGuard® VPN protocol. It helps you connect to NordVPN servers faster and improves your VPN connection speeds without compromising security or privacy.
NordLynx is much faster than OpenVPN and other VPN protocols, making it a clear upgrade for everyday security. In fact, NordLynx’s [speed test results](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) are among the highest of all commercial VPNs.
To use NordLynx with the NordVPN app for your device, follow the tutorial for your OS below.
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20398711101329-How-can-I-use-NordLynx-in-the-NordVPN-app-for-Linux)
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919637268625-Using-NordLynx-in-the-NordVPN-app-Windows)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20459436694801-How-can-I-use-NordLynx-in-the-NordVPN-app-for-iOS)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19925285940497-How-can-I-use-NordLynx-in-the-NordVPN-app-for-macOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20465306064145-Using-NordLynx-in-the-NordVPN-app-for-Android)
If you want to eliminate NordLynx from your VPN connection, simply change to a [different VPN protocol](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) in your NordVPN settings.
Please be aware that the WireGuard protocol is still under development. While we are confident in our implementation, WireGuard itself may still contain some unresolved bugs, so use it with caution.
WireGuard is a registered trademark of Jason A. Donenfeld.
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Installing NordVPN (App Store) version on macOS
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From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpBw%3D%3D--0feee04ced95ad6112b708e7d90f5379fc6aa2c7
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How to connect to NordVPN with IKEv2/IPSec on macOS
|
Even though the [IKEv2/IPSec protocol is no longer supported on macOS](https://support.nordvpn.com/Connectivity/iOS/2023641872/IKEv2-IPSec-protocol-is-no-longer-supported-on-iOS-and-macOS.htm) on NordVPN 8.5.0 and newer app versions, this connection method can be used as one of the alternative ways to connect to NordVPN servers if you're unable to install the application.This setup lacks the additional features of the native NordVPN app and requires more steps to set up.For macOS versions Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12), [please refer to the older macOS 10.12-12 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12).If you're using macOS Ventura (13), follow the [macOS 13 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13), and if you're using macOS Sonoma or later, check out the [macOS 14-15 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15).
Choose your macOS version below:
* [macOS 14-15](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--0c453141ab66b68923aae76182fcd84bea30b633#macOS-14-15)
* [macOS 13](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--0c453141ab66b68923aae76182fcd84bea30b633#macOS-13)
* [macOS 10.12-12](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--0c453141ab66b68923aae76182fcd84bea30b633#macOS-10.12-12)
## Manual IKEv2 connection setup for macOS Sonoma and later
The following steps will guide you on how to set up a manual IKEv2 connection on your macOS Sonoma or later device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.If you're struggling to find the NordVPN Root CA certificate, use the search bar at the top right.
4. Select the Trust tab and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password or fingerprint to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, select VPN. Afterward, click Add VPN Configuration and select IKEv2...
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the Authentication fields, select Username and fill in your NordVPN service username and password.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
8. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, toggle the switch to the on position. To disconnect, complete the reverse action.
You should now be connected.
## Manual IKEv2 connection setup for macOS Ventura
The steps below will guide you on how to set up a manual IKEv2 connection on your macOS Ventura device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. A Keychain Access window will open up. Locate the NordVPN Root CA within the login section. Right-click on it and select Get Info.
3. Under NordVPN Root CA, click on the Trust section and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
4. Click on the Apple logo in the upper-right corner of the screen and select System Settings....
5. In the System Settings, click on Network.
6. When the network tab opens, click on the arrow down icon in the lower-right corner (you must have administrator privileges) and then click on Add VPN Configuration. After that, click on IKEv2.
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Scroll down to Authentication and in the Type section select Username as the Authentication method. After that, type in your NordVPN service username and password. Click Create.
2. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, click on a button next to it.
3. That’s it! You should now be connected. After clicking on VPN, you can connect to and disconnect from a VPN in the same VPN tab within the System Settings.
If you want to add different servers, you may also do it via the VPN tab. In order to do so, click on "Add VPN Configuration" and choose "IKEv2", afterward follow the same steps as before.
## Manual IKEv2 connection setup for older macOS versions
The steps below will guide you through setting up a manual IKEv2 connection on older macOS versions, such as Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12). Although the steps may vary slightly throughout the different versions, the principle of the setup remains the same.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.
4. Set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, click on Network.
7. When the network window opens, click on the + icon in the lower-left corner (you must have administrator privileges).
8. A new window will pop up. Fill in the information as so:Interface: select VPN from the drop-down menu. VPN Type: select IKEv2.Service Name: type any name you want. We recommend that you name the service NordVPN (IKEv2).
9. After you have filled in the required fields, click Create:
10. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the hostname of a NordVPN server.For this tutorial, we used the hostname of server NL#37, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Click on Authentication Settings…. Select Username as the Authentication method, then type in your NordVPN service username and password. Click OK and then Apply.
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. After you've set up authentication information, check the Show VPN status in menu bar box (optional), click Connect and then Apply.
You should now be connected.
If you have checked the Show VPN status in menu bar box, you’ll be able to connect to your VPN from the status bar:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--0c453141ab66b68923aae76182fcd84bea30b633
|
How to start using NordVPN
|
If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today.
In this article we will cover:
* [Downloading NordVPN](
* [Installing NordVPN](
* [Purchasing a NordVPN plan](
* [Connecting to NordVPN](
* [Connecting to NordVPN on Linux](
* [Additional NordVPN features](
## Downloading NordVPN
To begin using NordVPN, you will first need to download the application for your respective device:
* Download the NordVPN application for Windows
* Download the NordVPN application for macOS
* Download the NordVPN application for Linux
* Download the NordVPN application for Android
* Download the NordVPN application for iOS
## Installing NordVPN
If you are not sure how to install and set up the application, choose the OS you're going to use and follow one of the guides below:
* Learn how to install NordVPN on Windows 7 and 8.1
* Learn how to install NordVPN on Windows 10 and 11
* Learn how to install NordVPN on macOS
* Learn how to install NordVPN on Linux
* Learn how to install NordVPN on Android
* Learn how to install NordVPN on iOS
Once the application has been set up, you need to purchase the desired plan.
## Purchasing a NordVPN plan
The following article will introduce you to [NordVPN Plans and Prices](https://support.nordvpn.com/hc/en-us/articles/19744251757841-Plans-and-prices-of-NordVPN-service). And if you're uncertain how to proceed with the purchase, read the article on [purchasing a NordVPN subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
Once you have an active subscription, you need to connect to NordVPN.
## Connecting to NordVPN
In order to connect to NordVPN, follow along below:
1. Use the quick connect button:Alternatively, you can use the dots on the map to connect to specific locations.
2. Click the dot in a country:Lastly, you may also use the search bar.
3. Type in the name of the country you would like to connect to:
### Connecting to NordVPN on Linux
To connect on a Linux device, you will need to type in the following commands :
```
nordvpn connect
```
```
nordvpn c
```
To connect to specific servers, use:
```
nordvpn connect <country_code server_number>
```
(eg. nordvpn connect uk715)
Follow our article on how to [connect to NordVPN using Linux Terminal](https://support.nordvpn.com/hc/en-us/articles/20164827795345-Connect-to-NordVPN-using-Linux-Terminal).
That's it! Now you can begin using the app and investigating the different features.
## Additional NordVPN features
Here you can find some articles covering NordVPN's features:
* [Different NordVPN server categories explained](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained)
* [NordVPN Kill Switch: how does it work](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work)
* [What is Threat Protection Pro™ and Threat Protection?](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection)
* [Dedicated NordVPN IP addresses](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFpIBV0EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwMjg5Nzc5OTUyMDE3LUhvdy10by1zdGFydC11c2luZy1Ob3JkVlBOBjsIVDoJcmFua2kJ--b565d5593a5815f15bcd02198c35750bcf917c0e
|
Improve connection speed on iOS with NordVPN app
|
If you are experiencing slow internet speed while connected to [NordVPN on iOS](https://nordvpn.com/download/ios/), try one of the following:
1. Make sure to use the latest version of NordVPN app. You can uinstall the app as shown in [this guide](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and install the latest version from our website by clicking [here](https://nordvpn.com/download/ios/).
2. Restart your device.
3. Switch to the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol.
4. If you are using Wi-Fi, switch to a mobile connection and vice versa.
5. Switch to a VPN closer to you geographically.
6. Try a different connection method/protocol on your device. You can find tutorials on various connection methods here: <https://support.nordvpn.com/hc/en-us/sections/19326604860945-iOS>
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFMGOyMEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzIwMzk2NDY1NzM2ODQ5LUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1pT1Mtd2l0aC1Ob3JkVlBOLWFwcAY7CFQ6CXJhbmtpCg%3D%3D--87c6221a873276b92c2be3e73211dcf0b0675652
|
NordVPN not connecting on Mac
|
There are several reasons why you may be having trouble connecting to [NordVPN on your macOS](https://nordvpn.com/download/mac/) device. These include issues with your account status or app configuration. Here's how you can troubleshoot your connection on macOS:
1. First, check for any [issues with your account](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
2. Second, try [switching to the TCP](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS) connection protocol. Here's how:
1. Click on the gear icon at the bottom left corner of the app.
2. Select the General tab. Under VPN Protocol, select the OpenVPN (TCP) protocol.
3. If that doesn't help, try [changing your DNS servers](https://support.nordvpn.com/hc/en-us/articles/19921173364113-How-to-change-your-DNS-servers-on-macOS) to Cloudflare DNS (1.1.1.1 and 1.0.0.1) (Note: these DNS servers are not provided by NordVPN, so they should be used at your discretion).
4. Additionally, try using [Obfuscated Servers](https://nordvpn.com/features/obfuscated-servers/). You can locate the Obfuscated Servers under the Specialty Servers section after switching to the TCP protocol.
5. In case of a Keychain pop-up, type in your system password to connect.If it does not disappear after clicking the "Allow" or if the "Always allow" button is not even clickable, please follow this guide to unlock the keychain.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEsuykeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFlgFiBEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNzU4NDUxMzQ1LU5vcmRWUE4tbm90LWNvbm5lY3Rpbmctb24tTWFjBjsIVDoJcmFua2kH--b54c48f468d4ce42d369f8a5cce469635288a194
|
How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFlgFiBEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQg%3D--e6c953ac5020443aa159d73f3533c3aa4923666a
|
Installing NordVPN (App Store) version on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFlgFiBEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCQ%3D%3D--9ff4d51e2a757b13acc5cd11504124f69c767d90
|
How to start using NordVPN
|
If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today.
In this article we will cover:
* [Downloading NordVPN](
* [Installing NordVPN](
* [Purchasing a NordVPN plan](
* [Connecting to NordVPN](
* [Connecting to NordVPN on Linux](
* [Additional NordVPN features](
## Downloading NordVPN
To begin using NordVPN, you will first need to download the application for your respective device:
* Download the NordVPN application for Windows
* Download the NordVPN application for macOS
* Download the NordVPN application for Linux
* Download the NordVPN application for Android
* Download the NordVPN application for iOS
## Installing NordVPN
If you are not sure how to install and set up the application, choose the OS you're going to use and follow one of the guides below:
* Learn how to install NordVPN on Windows 7 and 8.1
* Learn how to install NordVPN on Windows 10 and 11
* Learn how to install NordVPN on macOS
* Learn how to install NordVPN on Linux
* Learn how to install NordVPN on Android
* Learn how to install NordVPN on iOS
Once the application has been set up, you need to purchase the desired plan.
## Purchasing a NordVPN plan
The following article will introduce you to [NordVPN Plans and Prices](https://support.nordvpn.com/hc/en-us/articles/19744251757841-Plans-and-prices-of-NordVPN-service). And if you're uncertain how to proceed with the purchase, read the article on [purchasing a NordVPN subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
Once you have an active subscription, you need to connect to NordVPN.
## Connecting to NordVPN
In order to connect to NordVPN, follow along below:
1. Use the quick connect button:Alternatively, you can use the dots on the map to connect to specific locations.
2. Click the dot in a country:Lastly, you may also use the search bar.
3. Type in the name of the country you would like to connect to:
### Connecting to NordVPN on Linux
To connect on a Linux device, you will need to type in the following commands :
```
nordvpn connect
```
```
nordvpn c
```
To connect to specific servers, use:
```
nordvpn connect <country_code server_number>
```
(eg. nordvpn connect uk715)
Follow our article on how to [connect to NordVPN using Linux Terminal](https://support.nordvpn.com/hc/en-us/articles/20164827795345-Connect-to-NordVPN-using-Linux-Terminal).
That's it! Now you can begin using the app and investigating the different features.
## Additional NordVPN features
Here you can find some articles covering NordVPN's features:
* [Different NordVPN server categories explained](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained)
* [NordVPN Kill Switch: how does it work](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work)
* [What is Threat Protection Pro™ and Threat Protection?](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection)
* [Dedicated NordVPN IP addresses](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFpIBV0EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFlgFiBEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwMjg5Nzc5OTUyMDE3LUhvdy10by1zdGFydC11c2luZy1Ob3JkVlBOBjsIVDoJcmFua2kK--56743f67caa1ca74736daa7af7bf910b97abfb79
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How to change your DNS servers on macOS
|
You can manually configure [DNS servers](https://nordvpn.com/blog/what-is-dns-server/) in your macOS settings. We have a separate guide for [configuring DNS servers on devices using the latest macOS Ventura version](https://support.nordvpn.com/hc/en-us/articles/20285887299857-Change-your-DNS-servers-on-macOS-Ventura).
## Manual DNS server configuration
1. Go to “System preferences” and click on “Network.”
2. Select the network interface you are using and click “Advanced.”
3. Open the “DNS” tab and click the “+” button at the bottom, then add the NordVPN DNS server addresses:103.86.96.100103.86.99.100
Congratulations! You have changed your macOS device’s DNS servers to those of NordVPN.
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What to do if Amazon is not working with NordVPN
|
If you can’t access Amazon with NordVPN, follow the steps below.
1. Connect to a different VPN server.
2. [Change the VPN protocol to OpenVPN UDP or TCP](https://support.nordvpn.com/hc/en-us/articles/20465552867345).
3. Do a [NordVPN DNS leak test](https://nordvpn.com/dns-leak-test/) while connected to our servers. If the results bring back your IP address, configure your device manually to use private NordVPN DNS servers.
4. [Clear your browser cache.](https://nordvpn.com/blog/how-to-clear-your-cache/)
5. Use a different browser or open Amazon in private browser mode.
6. Disable the [Threat Protection](https://support.nordvpn.com/hc/en-us/articles/19508765521425) feature. If you’re using Threat Protection Pro™, exclude Amazon from the blocked domains list. To do that, go to the Web protection tab in the Threat Protection Pro™ settings and choose to exclude Amazon from threat blocking.
7. Allowlist NordVPN in the settings of your antivirus if you are using one.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHAmA8SEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBGy1zEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzIwOTY4MjkyMDA3OTUzLVdoYXQtdG8tZG8taWYtQW1hem9uLWlzLW5vdC13b3JraW5nLXdpdGgtTm9yZFZQTgY7CFQ6CXJhbmtpBw%3D%3D--ddc388be9f16f42d596d257863b0fa751c21bd1b
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How to connect to NordVPN with IKEv2/IPSec on macOS
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Even though the [IKEv2/IPSec protocol is no longer supported on macOS](https://support.nordvpn.com/Connectivity/iOS/2023641872/IKEv2-IPSec-protocol-is-no-longer-supported-on-iOS-and-macOS.htm) on NordVPN 8.5.0 and newer app versions, this connection method can be used as one of the alternative ways to connect to NordVPN servers if you're unable to install the application.This setup lacks the additional features of the native NordVPN app and requires more steps to set up.For macOS versions Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12), [please refer to the older macOS 10.12-12 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12).If you're using macOS Ventura (13), follow the [macOS 13 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13), and if you're using macOS Sonoma or later, check out the [macOS 14-15 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15).
Choose your macOS version below:
* [macOS 14-15](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBGy1zEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--eb688bc5be3d3868c8f90315110e5e0186e03e81#macOS-14-15)
* [macOS 13](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBGy1zEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--eb688bc5be3d3868c8f90315110e5e0186e03e81#macOS-13)
* [macOS 10.12-12](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBGy1zEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--eb688bc5be3d3868c8f90315110e5e0186e03e81#macOS-10.12-12)
## Manual IKEv2 connection setup for macOS Sonoma and later
The following steps will guide you on how to set up a manual IKEv2 connection on your macOS Sonoma or later device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.If you're struggling to find the NordVPN Root CA certificate, use the search bar at the top right.
4. Select the Trust tab and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password or fingerprint to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, select VPN. Afterward, click Add VPN Configuration and select IKEv2...
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the Authentication fields, select Username and fill in your NordVPN service username and password.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
8. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, toggle the switch to the on position. To disconnect, complete the reverse action.
You should now be connected.
## Manual IKEv2 connection setup for macOS Ventura
The steps below will guide you on how to set up a manual IKEv2 connection on your macOS Ventura device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. A Keychain Access window will open up. Locate the NordVPN Root CA within the login section. Right-click on it and select Get Info.
3. Under NordVPN Root CA, click on the Trust section and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
4. Click on the Apple logo in the upper-right corner of the screen and select System Settings....
5. In the System Settings, click on Network.
6. When the network tab opens, click on the arrow down icon in the lower-right corner (you must have administrator privileges) and then click on Add VPN Configuration. After that, click on IKEv2.
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Scroll down to Authentication and in the Type section select Username as the Authentication method. After that, type in your NordVPN service username and password. Click Create.
2. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, click on a button next to it.
3. That’s it! You should now be connected. After clicking on VPN, you can connect to and disconnect from a VPN in the same VPN tab within the System Settings.
If you want to add different servers, you may also do it via the VPN tab. In order to do so, click on "Add VPN Configuration" and choose "IKEv2", afterward follow the same steps as before.
## Manual IKEv2 connection setup for older macOS versions
The steps below will guide you through setting up a manual IKEv2 connection on older macOS versions, such as Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12). Although the steps may vary slightly throughout the different versions, the principle of the setup remains the same.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.
4. Set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, click on Network.
7. When the network window opens, click on the + icon in the lower-left corner (you must have administrator privileges).
8. A new window will pop up. Fill in the information as so:Interface: select VPN from the drop-down menu. VPN Type: select IKEv2.Service Name: type any name you want. We recommend that you name the service NordVPN (IKEv2).
9. After you have filled in the required fields, click Create:
10. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the hostname of a NordVPN server.For this tutorial, we used the hostname of server NL#37, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Click on Authentication Settings…. Select Username as the Authentication method, then type in your NordVPN service username and password. Click OK and then Apply.
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. After you've set up authentication information, check the Show VPN status in menu bar box (optional), click Connect and then Apply.
You should now be connected.
If you have checked the Show VPN status in menu bar box, you’ll be able to connect to your VPN from the status bar:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBGy1zEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--eb688bc5be3d3868c8f90315110e5e0186e03e81
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Improve connection speed on macOS with NordVPN app
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If you are experiencing a slow connection speed while connected to NordVPN on macOS, try the following:
1. Make sure to use the latest version of NordVPN app. You can uinstall the app as shown in [this guide](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and install the latest version from our website by clicking [here](https://nordvpn.com/download/mac/).
2. Restart your device.
3. If you are using Wi-Fi, switch to a wired connection.
4. Connect to a VPN server geographically closer to you.
5. If you are using a P2P-based program (typically, software for downloading), make sure you are connected to a P2P-optimized server.
6. If you are using the OpenVPN app downloaded from our website, open the app settings and switch from the default UDP protocol to TCP. If you are using the NordVPN IKE app downloaded from the App Store, switch to the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol.
7. Try a different application version (NordVPN IKE or OpenVPN). You can download it [here](https://nordvpn.com/download/mac/).
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
2. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBGy1zEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJZL2hjL2VuLXVzL2FydGljbGVzLzIwMzk2NjY3ODA4NjU3LUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1tYWNPUy13aXRoLU5vcmRWUE4tYXBwBjsIVDoJcmFua2kJ--03d4e794926de2797884eba0f28da5d3be5fa2e0
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DD-WRT setup with NordVPN
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DD-WRT is custom firmware for routers which support the OpenVPN protocol and is available on a wide variety of routers. You can check if your router supports DD-WRT firmware [here](https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices) and learn how to install DD-WRT firmware on a router [here](https://wiki.dd-wrt.com/wiki/index.php/Installation).This tutorial will show you how to set up a DD-WRT VPN using an OpenVPN connection on your DD-WRT router using the DD-WRT OpenVPN client UI.
Alternative setup method:
* [Setup via FlashRouters Privacy App](https://support.nordvpn.com/hc/en-us/articles/20462541897617-DD-WRT-setup-with-FlashRouters-Privacy-app)
1. In the DD-WRT Administrative Interface, navigate to Setup > Basic Setup. Under Network Address Server Settings (DHCP), set these NordVPN DNS addresses:Static DNS 1: 103.86.96.100Static DNS 2: 103.86.99.100Static DNS 3: 0.0.0.0 (default)Use DNSMasq for DHCP: CheckedUse DNSMasq for DNS: CheckedDHCP-Authoritative: CheckedThen, Save and Apply settings.If you're setting up two routers, you should change the second router’s local IP address to a different one from the main router's. (In this case, the main router's IP is 192.168.1.1, while the one you’re connecting to a NordVPN server is accessible via 192.168.2.1)2. Navigate to Setup > IPV6. Set IPv6 to Disable, click Save, and then Apply Settings.(this is a recommended step to make sure your IP doesn’t leak)
3. Navigate to Service > VPN. Under OpenVPN Client, set Start OpenVPN Client to Enable in order to see the options necessary for this configuration. Then set the following:Server IP/Name: For the sake of this tutorial, we used us936.nordvpn.com, but you should connect to a server suggested to you in the server recommendation tab in your NordAccount dashboard.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
Port: 1194 (or 443 for the TCP protocol)Tunnel Device: TUNTunnel Protocol: UDP (or TCP)Encryption Cipher: AES-256-CBCHash Algorithm: SHA-512User Pass Authentication: EnableUsername, Password: Your NordVPN service credentialsFirst Data Cipher: Not setSecond Data Cipher: Not setThird Data Cipher: Not set
Note: If the Username and Password fields are missing, fill in the remaining fields and proceed to step 3.1
You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
Advanced Options: Enable (this will enable additional options)
TLS Cipher: NoneLZO Compression: NoNAT: Enable
The options not mentioned in this guide should be left with default values.3.1. (Optional, depending on step 3.) If the Username and Password fields are missing, go to Administration > Commands and enter this code:
echo "YOURUSERNAMEYOURPASSWORD" > /tmp/openvpncl/user.conf/usr/bin/killall openvpn/usr/sbin/openvpn --config /tmp/openvpncl/openvpn.conf --route-up /tmp/openvpncl/route-up.sh --down-pre /tmp/openvpncl/route-down.sh --daemon
Replace YOURUSERNAME and YOURPASSWORD with your respective NordVPN service credentials. Click Save Startup and return to the previous VPN tab.4. In the Additional Config box either enter or copy/paste these commands:
remote-cert-tls serverremote-randomnobindtun-mtu 1500tun-mtu-extra 32mssfix 1450persist-keypersist-tunping-timer-remreneg-sec 0#log /tmp/vpn.log#Delete `#` in the line below if your router does not have credentials fields and you followed the 3.1 step#auth-user-pass /tmp/openvpncl/user.conf
5. Open the OpenVPN configuration file you downloaded in Step 3 in any text editor of your preference (preferably WordPad or Notepad++, as regular notepad does not have the correct formatting).
6. When you open the .ovpn file of the server you chose (in our case, us936_nordvpn_com.udp.ovpn) in a text editor, you should see the <ca> part of the file (do NOT copy the <ca> and </ca> tags):
7. Copy its contents into the CA Cert field. Make sure the entire text gets pasted, including the-----BEGIN CERTIFICATE----- and -----END CERTIFICATE----- lines.8. Now go back to the configuration file and scroll down to the <tls-auth> part. Copy the contents of the TLS Key:9. Paste the contents into the TLS Auth Key field. Make sure the entire text gets pasted in, including the-----BEGIN OpenVPN Static key V1----- and -----END OpenVPN Static key V1----- lines.10. After entering the data, click Save, and then Apply Settings.
11. To verify that the VPN is working, navigate to Status > OpenVPNUnder State, you should see the message "Client: CONNECTED SUCCESS".Optional Kill Switch setup (for advanced users):To create a kill switch, go to Administration > Commands and enter this script:
WAN_IF=`nvram get wan_iface`iptables -I FORWARD -i br0 -o $WAN_IF -j REJECT --reject-with icmp-host-prohibitediptables -I FORWARD -i br0 -p tcp -o $WAN_IF -j REJECT --reject-with tcp-resetiptables -I FORWARD -i br0 -p udp -o $WAN_IF -j REJECT --reject-with udp-reset
Select Save Firewall, go to Administration > Management > Reboot router.
For other options check out our list of routers compatible with NordVPN.
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What is Threat Protection Pro™ and Threat Protection?
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Threat Protection Pro™ is a feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. You don't need an active VPN connection for Threat Protection Pro™ to work. Click here to learn more.
Threat Protection Pro™ is available on:
* Windows (You may also choose Threat Protection)
* macOS (You may also choose Threat Protection on the App Store NordVPN version)
Threat Protection is a feature that blocks ads, trackers, and unsafe domains based on DNS filtering. It only works when you're connected to one of the NordVPN's servers.
Threat Protection is available on:
* Android
* iOS
* Linux
* macOS
* Windows
* NordVPN Chrome Extension
* NordVPN Firefox Extension
* NordVPN Edge Extension
### What is the difference between Threat Protection Pro™ and Threat Protection?
The main differences between the two features are:
* Threat Protection Pro™ works without being connected to the VPN, but you must be connected to one of the NordVPN servers to use the Threat Protection feature.
* Windows and macOS devices support both Threat Protection Pro™ and Threat Protection features. Meanwhile, Android, iOS, and Linux devices and Chrome, Firefox, and Edge extensions support only Threat Protection.
* Threat Protection Pro™ deletes any malware-ridden file during download and blocks trackers, while Threat Protection doesn't.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH2CT2%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHNaCtlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5NTA4NzY1NTIxNDI1LVdoYXQtaXMtVGhyZWF0LVByb3RlY3Rpb24tUHJvLWFuZC1UaHJlYXQtUHJvdGVjdGlvbgY7CFQ6CXJhbmtpBg%3D%3D--163ea40f8b680e300920dcec81e04871c7f43aed
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How do I stop NordVPN from blocking sites?
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If the issue persists, try these steps:
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I can’t reach some websites when connected to NordVPN
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If you cannot access some websites or suspect that NordVPN is blocking them, follow these instructions:
* [Clear the cache of your browser](https://nordvpn.com/blog/how-to-clear-your-cache/) while connected to the VPN.
* [Use the incognito mode](https://nordvpn.com/blog/how-to-go-incognito/), safe mode, or private mode in your web browser:
* [How to enable Chrome safe mode](https://nordvpn.com/blog/chrome-safe-mode/)
* [How to enable private mode on Safari](https://nordvpn.com/blog/turn-off-private-browsing-on-safari/)
* Try a different browser, such as Chrome, Edge, or Brave.
After each step, check if you can access the website in question.
## How do I stop NordVPN from blocking sites?
If the issue persists, try these steps:
* Switch between VPN servers. Simply disconnect from the server you're currently connected to and click/tap on a different location using the NordVPN map.
* If you trust the website you’re trying to access, you can disable the Threat Protection feature or exclude that particular domain from the Threat Protection Pro™ blocked domains list. To do that, go to the Web protection tab in the Threat Protection Pro™ settings and choose to exclude the blocked domain from threat blocking. Try to visit that web page once again. If you still can’t access the site, please reach out to our customer support.
* If you’re using a Windows device, your antivirus/firewall may be blocking the access. Try adding exceptions for NordVPN.exe and nordvpn-service.exe.
* Try other connection methods, such as the [>OpenVPN<](https://support.nordvpn.com/hc/en-us/articles/19683394518161-OpenVPN-connection-on-NordVPN) or [>IKEv2<](https://support.nordvpn.com/hc/en-us/articles/19685604677905-What-is-IKEv2) protocols.
* [Connect to obfuscated servers](https://support.nordvpn.com/hc/en-us/articles/19615332252561) (via the OpenVPN connection).
* If you have recently installed our app, try restarting your device and checking our [>VPN troubleshooting tutorial<](https://support.nordvpn.com/hc/en-us/articles/20164096978449-Unable-to-connect-to-NordVPN-servers).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBG51uNGEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHNaCtlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJcL2hjL2VuLXVzL2FydGljbGVzLzIwMDk1Njc5NTEwODAxLUktY2FuLXQtcmVhY2gtc29tZS13ZWJzaXRlcy13aGVuLWNvbm5lY3RlZC10by1Ob3JkVlBOBjsIVDoJcmFua2kH--85c270736364d35add770f1e65fec764c608ebc6
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Installing NordVPN (App Store) version on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHNaCtlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--a6765239ebb5f797a1d57e299e68cea307c66259
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How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHNaCtlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCQ%3D%3D--15415d9cb431de74157caec5d9d7e98a80e73c73
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How to build the NordVPN Docker image
|
Docker is a tool for easy deployment and management of applications in lightweight containers. Setting up NordVPN on a Docker container will secure your internet connection and protect your online privacy of other Docker containers as well.
## Setting up the Docker environment
To build the NordVPN Docker image on Linux, you will first need to set up the Docker environment:
1. [Install the Docker engine on Linux](https://docs.docker.com/engine/install/ubuntu/).
2. Once you have Docker installed, go to the terminal.
3. Create a new directory for your image using this command:
```
mkdir <directory name>
```
4. Go to the created directory:
```
cd <path/to/directory>
```
5. Create a Dockerfile:
```
touch Dockerfile
```
6. Go to the file with your preferred text editor. In this example, we use nano.
```
nano Dockerfile
```
7. Copy and paste the following script into the file:
```
FROM ubuntu:24.04RUN apt-get update && \
apt-get install -y --no-install-recommends wget apt-transport-https ca-certificates && \
apt-get install -y --no-install-recommends wget apt-transport-https ca-certificates && \ wget -qO /etc/apt/trusted.gpg.d/nordvpn_public.asc https://repo.nordvpn.com/gpg/nordvpn_public.asc && \ echo "deb https://repo.nordvpn.com/deb/nordvpn/debian stable main" > /etc/apt/sources.list.d/nordvpn.list && \ apt-get update && \ apt-get install -y --no-install-recommends nordvpn && \ apt-get clean && \ rm -rf /var/lib/apt/lists/*ENTRYPOINT /etc/init.d/nordvpn start && sleep 5 && /bin/bash -c "$@"CMD bash
```
8. Click Ctrl + X, then Y, and finally, Enter to save and exit.
Now, you've successfully set up a Docker environment for further NordVPN Docker image building.
## Building the NordVPN Docker image
After you have set up the environment in Docker, make sure you’re in the same directory you have just created, which stores the Dockerfile. Once you’re certain you’re in the correct directory, you can proceed with building the NordVPN Docker image by following these steps:
1. Build the image with this command (add your desired image name):
```
sudo docker build -t <image name> .
```
Note: Do not forget the dot at the end of the command line.
2. Run the image:
```
sudo docker run -it --hostname mycontainer --cap-add=NET_ADMIN --sysctl net.ipv6.conf.all.disable_ipv6=0 <image name>
```
Explanation:-it - instructs Docker to allocate a pseudo-TTY connected to the container’s stdin; creating an interactive bash shell in the container;--cap-add - needed to successfully run the NordVPN Daemon and connect to our servers;--sysctl net.ipv6.conf.all.disable_ipv6=0 - [disables IPv6 traffic on Linux](https://support.nordvpn.com/hc/en-us/articles/20164669224337-How-to-disable-IPv6-on-Linux) for the NordVPN container, making sure that there are no leaks after connecting to our servers.--hostname - the hostname for your container. The flag should be used to prevent Meshnet hostname from changing after restarting the Docker container.
3. [Login to NordVPN using a token](https://support.nordvpn.com/hc/en-us/articles/20286980309265-How-to-use-a-token-with-NordVPN-on-Linux) method:
```
nordvpn login --token <your token>
```
After the steps are done, you have successfully set up NordVPN Docker image.
For more detailed information on how to use Docker, check the Docker documentation.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEVbRGdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGGPoCwEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIwNDY1ODExNTI3MDU3LUhvdy10by1idWlsZC10aGUtTm9yZFZQTi1Eb2NrZXItaW1hZ2UGOwhUOglyYW5raQk%3D--114452e67f978f27897a79074a1674ed37538db0
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Staying invisible on unsafe local networks on macOS
|
If you received a message about a potentially unsafe network, your connection requires additional caution. The problem emerges in scenarios where a router assigns non-RFC1918 IP addresses for the local network. This might seem technical, but in simple terms, certain types of local network configurations can result in VPN traffic being unintentionally exposed.
## How Does This Affect You?
If our macOS client detects a potentially misconfigured network (i.e. one that hands out non-RFC1918 IP addresses), it will send you a notification. Upon receiving this alert, we will ask you to enable the 'Invisibility on LAN' feature, ensuring your VPN traffic remains private.
## How to enable the “Stay invisible on a local network” feature
Note: the feature is only available from NordVPN 8.8.3 app version.
When you connect to an unsafe network, NordVPN will send you a pop-up: Stay invisible on a local network. Choose Enable protection.
Alternatively, follow these steps:
1. Connect to a NordVPN server.
2. Access Settings.
3. Choose General settings if you’re using the NordVPN version downloaded from <https://nordvpn.com/download/mac/>.
4. Click to activate Stay invisible on a local network.
5. Reconnect to apply the new settings.Choose Kill Switch settings from the left side menu and activate Kill Switch (advanced) (if you’re using NordVPN’s App Store version).
6. A notification will appear, confirming that protection against unsafe local networks is active.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGQFBZlEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHNaCtlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzIwMjI1MzcxNDQzMzQ1LVN0YXlpbmctaW52aXNpYmxlLW9uLXVuc2FmZS1sb2NhbC1uZXR3b3Jrcy1vbi1tYWNPUwY7CFQ6CXJhbmtpCg%3D%3D--2d6265fac5bb3adb70040791b56a643bc50d9411
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Connecting to NordVPN (IKEv2/IPSec) on Android
|
These instructions will help you to connect to NordVPN on Android using the IKEv2 protocol.
1. Download the [NordVPN IKEv2 connection certificate](https://downloads.nordcdn.com/certificates/root.der).
2. Download and install the [strongSwan VPN Client app from Google Play](https://play.google.com/store/apps/details?id=org.strongswan.android).
3. Open the strongSwan application.
4. Tap on the three-dot icon in the top-right corner of the app and select "CA certificates" from the drop-down menu.
5. In the following screen, tap on the three-dot icon again and select "Import certificate."
6. Select the root.der file that you have downloaded in step 1.
7. Confirm your selection by tapping Import certificate.
8. Tap the left-pointing arrow to go back to the main screen of the strongSwan app.
9. Select Add VPN profile.
10. In the Server field, enter the hostname of a NordVPN server.For the sake of this tutorial, the server hostname will be “us6180.nordvpn.com.” Press Advanced filters and select in the Security Protocol dropdown, select IKEv2/IPsec.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Enter your NordVPN service credentials in the “Username” and “Password” fields.
2. All other settings can stay the same. You can give the profile whatever name you want in the “Profile name” field.Once you have entered all the required information, click "Save."
3. To connect, tap the profile you have just created.
4. The application will ask you for the permissions necessary to form a VPN connection. Tap "OK."Note: Different devices may display different warning messages.
5. If the status field shows that you are “Connected,” the connection to the VPN server has been successful. You can now minimize the application and use your device as usual – your internet traffic is now secured by NordVPN.To disconnect from the server, tap "Disconnect."
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|
How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHeZGQOGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQc%3D--4dfef18c8dca7fa9545cf1b90311367a500404ae
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Does NordVPN work on Android TV and Nvidia Shield?
|
Yes, NordVPN works on Android TV and Nvidia Shield. You can follow the steps below about the installation process.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFD7ucfEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHeZGQOGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJiL2hjL2VuLXVzL2FydGljbGVzLzE5OTI4MjQ0NDM3Nzc3LUluc3RhbGxpbmctYW5kLXVzaW5nLU5vcmRWUE4tb24tQW5kcm9pZC1UVi1vci1OdmlkaWEtU2hpZWxkBjsIVDoJcmFua2kI--86a0b53f92cecd29bb4a29741539b38d7b0eccc7
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Installing and using NordVPN on Android TV or Nvidia Shield
|
If you would like to use NordVPN on your Android TV or Nvidia Shield, this guide with assist you to correctly install the NordVPN app on these devices. This article will cover the following points:
* [Does NordVPN work on Android TV and Nvidia Shield?](
* [How to set up a VPN on Nvidia Shield and Android TV](
* [How to use a VPN on Nvidia Shield and Android TV](
## Does NordVPN work on Android TV and Nvidia Shield?
Yes, NordVPN works on Android TV and Nvidia Shield. You can follow the steps below about the installation process.
## How to set up a VPN on Nvidia Shield and Android TV
1. [ Download the NordVPN app for Android TV ](https://nordvpn.com/download/android-tv/) from our website and install it. You can also find NordVPN on the [ Google Play ](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en)store.
2. Once the application has finished installing, open the NordVPN app. You will see the application's main menu. Select log in to use your existing NordVPN account or sign up to create a new one: 
* If you have clicked sign up, you will see a QR code. Scan it with your smartphone and wait for the Nord Account page to load. Once the page has loaded, complete the registration process: 
3. Log in to NordVPN on your TV with your account. Like in the screenshot below, you will receive a number for [ remote validation ](https://nordaccount.com/remote) on your phone, laptop, or PC. Alternatively, you can simply scan the QR code: 
4. You may be greeted with a few warning messages. These are default Android warning messages for VPN connections — it is safe to continue. In some cases, you may be required to mark a checkbox in the popup window.  
## How to use a VPN on Nvidia Shield and Android TV
The NordVPN app is easy to use. In this section, we will explore how to connect to NordVPN servers on your Nvidia Shield or Android TV and go through the app’s settings.
1. Press quick connect on the main screen to let our smart algorithm automatically pick the best server for your needs: 
2. You can click any country button in the all countries section to quickly connect to a NordVPN server for the selected country: 
3. In the specialty servers section, you will find P2P, Obfuscated, Dedicated IP, Double VPN, and Onion Over VPN servers. 
4. In settings, you can check your subscription status, set up auto-connect, or select the settings sub-menu to control your NordVPN features (such as enabling/disabling Threat Protection, switching VPN protocols, enabling local network discovery, and setting up a custom DNS):  
5. The split tunneling section lets you choose which apps bypass your VPN connection: 
After following the guide above, you will be able to use NordVPN on your Android TV and your Nvidia Shield. If you experience any issues while installing NordVPN on these devices, feel free to [contact our support team ](https://nordvpn.com/contact-us/)for further assistance.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFD7ucfEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHeZGQOGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJiL2hjL2VuLXVzL2FydGljbGVzLzE5OTI4MjQ0NDM3Nzc3LUluc3RhbGxpbmctYW5kLXVzaW5nLU5vcmRWUE4tb24tQW5kcm9pZC1UVi1vci1OdmlkaWEtU2hpZWxkBjsIVDoJcmFua2kI--86a0b53f92cecd29bb4a29741539b38d7b0eccc7
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Improve connection speed on Android with NordVPN app
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If you are experiencing slow connection speed while connected to [VPN on Android](https://nordvpn.com/download/android/), try these steps:
1. Make sure to use the latest version of NordVPN app. You can [uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and [install the latest version from our website](https://nordvpn.com/download/windows/).
2. Restart your device.
3. Switch to [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol.
4. If you are using Wi-Fi, switch to a mobile connection or vice versa.
5. Switch the VPN server to one closer to you geographically.
6. Open app settings and [switch](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android) from the default UDP protocol to TCP.
7. Try a different connection method/protocol on your device. Tutorials for various connection methods can be found here: [https://support.nordvpn.com/Connectivity/Android/](https://support.nordvpn.com/hc/en-us/sections/19326609878673-Android)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJF9pQyJEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHeZGQOGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5ODMxOTkxNjk3LUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1BbmRyb2lkLXdpdGgtTm9yZFZQTi1hcHAGOwhUOglyYW5raQk%3D--0114e55adb8dc32c90721a8774179311f497a271
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Change your DNS servers on Android TV with NordVPN
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Note: when you’re connected to a NordVPN server, NordVPN’s private DNS servers are used by default.
To use NordVPN’s [DNS servers](https://nordvpn.com/blog/what-is-dns/) on Android TV when not connected to a NordVPN server, follow these steps:
1. Open Settings on your Android TV. They are usually designated by a cogwheel icon.
2. Head to Network and Internet and write down the [IP address](https://nordvpn.com/what-is-my-ip/) (marked “1” in the picture below).Select IP settings (marked “2” in the picture below).
3. In IP settings, switch to Static.
4. Enter the IP address from step 2.
5. [Find your gateway (router IP) address](https://nordvpn.com/blog/find-router-ip-address/) and enter it in the appropriate field.
6. Make sure the Network prefix length is 24 — change it if necessary.
7. Enter the first DNS address: 103.86.96.100
8. Enter the second DNS address: 103.86.99.100
Android TV is now configured to use [private DNS](https://nordvpn.com/blog/private-dns/) servers instead of your ISP's default DNS servers.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHSaSqdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHeZGQOGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJZL2hjL2VuLXVzL2FydGljbGVzLzIwNDY2MjMwNzQzNTY5LUNoYW5nZS15b3VyLUROUy1zZXJ2ZXJzLW9uLUFuZHJvaWQtVFYtd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kK--2d290ec60e6db77ff42ad422b9ad5ef2d3bf75b4
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What is SmartDNS?
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SmartDNS is a technology that lets you access content on your smart TV that may not be available in your region. SmartDNS is integrated into [NordVPN SmartPlay](https://nordvpn.com/features/streaming/smart-play/), so you only need to have a [NordVPN subscription](https://nordvpn.com/pricing/) to access it. SmartDNS does not protect your devices the way a [VPN connection](https://nordvpn.com/what-is-a-vpn/) does — it simply provides access to streaming content. Keep in mind that it may not work with all of the streaming services you can access while connected to NordVPN.
Table of contents:
* [SmartDNS-supported streaming services](
* [How to enable the SmartDNS feature](
* [How to set up the SmartDNS feature on your device](
## SmartDNS-supported streaming services
The landscape of streaming entertainment offers a multitude of choices. To help you navigate these options, the following list presents the complete selection of SmartDNS-supported supported services:
* Amazon Prime (US region)
* Disney Plus (US region)
* Fox Now / Fox Sports Go / Fox News (US region)
* MAX (US region)
* Netflix Originals
* Paramount+
* Peacock TV
* Fubo TV
## How to enable the SmartDNS feature
The activation process is designed for simplicity, allowing you to quickly access region-locked content. Follow these steps to enable NordVPN's SmartDNS feature:
1. Allowlist [your original IP address](https://nordvpn.com/what-is-my-ip/) — the one you have when your VPN is switched off. Make sure to allowlist your IPv4 address, not IPv6, as we do not support IPv6 yet.
2. Disconnect from NordVPN (or any other VPN connection).
3. Log in to your NordAccount:
4. Then, select the NordVPN button located in the upper-left section on your dashboard:
5. Click the enable button on the SmartDNS tab:
6. Activate the SmartDNS feature by clicking on the activate SmartDNS button:Note: the activation can take up to 10 minutes. In the meantime, the status will be shown as pending.
## How to set up the SmartDNS feature on your device
NordVPN SmartDNS offers a simple setup process, allowing you to quickly configure your devices and access geo-restricted streaming content by adjusting a few network settings.
Here’s how to set up SmartDNS on NordVPN for the following devices:
* [SmartDNS on LG TV](https://support.nordvpn.com/hc/en-us/articles/19564250144273-Set-Up-SmartDNS-VPN-feature-on-LG-TV)
* [SmartDNS on Apple TV](https://support.nordvpn.com/hc/en-us/articles/19564451081873-How-to-Set-Up-SmartDNS-on-Apple-TV)
For instructions for other devices, use these [DNS servers](https://nordvpn.com/blog/what-is-dns-server/):
* Primary: 103.86.96.103
* Secondary (if available): 103.86.99.103
If you experience any issues or have additional questions, do not hesitate to [submit a request](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support) to our customer success team.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the [NordVPN Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
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Switching protocol to OpenVPN UDP or TCP - Android
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If you want to switch protocol to OpenVPN UDP or OpenVPN TCP on Android, follow these steps:
1. Open application Profile & Settings (bottom right corner).
2. Tap on the gear icon in the top right corner.
3. Select Protocol.
4. Choose OpenVPN (TCP) or OpenVPN(UDP).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHITYkqEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFq8ESCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5OTczOTAxNTAyNjA5LVN3aXRjaGluZy1wcm90b2NvbC10by1PcGVuVlBOLVVEUC1vci1UQ1AtQW5kcm9pZAY7CFQ6CXJhbmtpCA%3D%3D--decd765d4adaab47d9f4501ef84416a7578ee59f
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Set Up SmartDNS VPN feature on LG TV
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To configure your LG TV for the [Smart DNS VPN feature](https://nordvpn.com/features/streaming/smart-play/), you would need to follow these steps:
1. On the device you're currently using, ensure that you're connected to the same network that is used for the LG TV.(E.g. if your LG TV is connected to Wi-Fi_123, then connect your current device to the same Wi-Fi).
2. Now, open Nord Account and log in. Afterward, in the Services section, click on NordVPN.
3. In the SmartDNS category, press the Activate button.This will allowlist your IP address and allow you to use SmartDNS on the network that your LG TV is connected to. (The following steps may vary depending on the model of your TV)
4. Now, turn on your LG Smart TV and press Settings on your remote.
5. From this settings menu scroll down to Network and select Network Connection.
6. Connect your LG Smart TV to the same network as is used by your current device.
7. Select Your Network and then Select Other Network List.
8. Select Set Expert Button.
9. Select Your Network Connection.
10. Scroll Down to the DNS Mode and select Manual Tab. Then enter 103.86.96.103 (and 103.86.99.103 if allowed to enter second) and Press OK.
And that's it, the SmartDNS VPN feature is now enabled on your LG TV. Enjoy!
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEeLijLEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHSaSqdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzE5NTY0MjUwMTQ0MjczLVNldC1VcC1TbWFydEROUy1WUE4tZmVhdHVyZS1vbi1MRy1UVgY7CFQ6CXJhbmtpBw%3D%3D--9014d65106c099f61081a48fc1e1fe1d8f466acf
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Using NordLynx in the NordVPN app for Android
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NordLynx is the technology we built around the WireGuard® protocol. It lets you experience WireGuard’s speed benefits without compromising your privacy.
1. Install the [VPN for android](https://nordvpn.com/download/android/).
2. Navigate to Account & App Settings in the bottom right corner and tap on the gear icon in the right top corner:
3. Choose Protocol:
4. Select Nordlynx and connect to the VPN:
WireGuard is a registered trademark of Jason A. Donenfeld.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFVTPOcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHSaSqdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1MzA2MDY0MTQ1LVVzaW5nLU5vcmRMeW54LWluLXRoZS1Ob3JkVlBOLWFwcC1mb3ItQW5kcm9pZAY7CFQ6CXJhbmtpCA%3D%3D--9bddbb822cc202591184a5f2562990090d9dcc0f
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Checking your device configuration
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1. Add exceptions for the NordVPN app to your antivirus, cleaner, and power saver applications. Since NordVPN runs in the background when you are connected to VPN, these applications may interfere with its stability or might not let you connect at all.
2. Make sure you do not have any [firewall](https://nordvpn.com/blog/what-is-nat-firewall/) apps running. Firewall applications on Android devices use the same VPN interface as the NordVPN app, so it might not be able to connect while a firewall application is active on the same device.3. Try changing the [DNS](https://support.nordvpn.com/hc/en-us/articles/19442825306257-What-is-SmartDNS) servers:
* Open the device Settings.
* Go to Connections and select Wi-Fi.
* Click the cog icon next to your current network and select Advanced.
* Change IP settings to Static.
* In the DNS 1 and DNS 2 fields that appeared, enter the following IP addresses: 103.86.96.100 and 103.86.99.100.
* Press Save, disconnect from the network, and reconnect for changes to take effect.
4. Try resetting your network settings:
* Open the device Settings.
* Go to General management and select Reset.
* Tap Reset network settings.
* Press Reset settings.
* If you use a lock on your device, unlock it to proceed.
* Tap Reset settings again to reset all network settings.
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Connecting to NordVPN (IKEv2/IPSec) on Android
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These instructions will help you to connect to NordVPN on Android using the IKEv2 protocol.
1. Download the [NordVPN IKEv2 connection certificate](https://downloads.nordcdn.com/certificates/root.der).
2. Download and install the [strongSwan VPN Client app from Google Play](https://play.google.com/store/apps/details?id=org.strongswan.android).
3. Open the strongSwan application.
4. Tap on the three-dot icon in the top-right corner of the app and select "CA certificates" from the drop-down menu.
5. In the following screen, tap on the three-dot icon again and select "Import certificate."
6. Select the root.der file that you have downloaded in step 1.
7. Confirm your selection by tapping Import certificate.
8. Tap the left-pointing arrow to go back to the main screen of the strongSwan app.
9. Select Add VPN profile.
10. In the Server field, enter the hostname of a NordVPN server.For the sake of this tutorial, the server hostname will be “us6180.nordvpn.com.” Press Advanced filters and select in the Security Protocol dropdown, select IKEv2/IPsec.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Enter your NordVPN service credentials in the “Username” and “Password” fields.
2. All other settings can stay the same. You can give the profile whatever name you want in the “Profile name” field.Once you have entered all the required information, click "Save."
3. To connect, tap the profile you have just created.
4. The application will ask you for the permissions necessary to form a VPN connection. Tap "OK."Note: Different devices may display different warning messages.
5. If the status field shows that you are “Connected,” the connection to the VPN server has been successful. You can now minimize the application and use your device as usual – your internet traffic is now secured by NordVPN.To disconnect from the server, tap "Disconnect."
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Which NordVPN protocol should I choose
|
NordVPN supports several security encryption protocols to provide a VPN service. The security levels and purposes of these VPN protocols are different, but so are our customers’ needs. We encourage you to take a closer look at the strengths and weaknesses of each VPN protocol. While we want you to be able to choose freely, we also feel it’s our duty to advise you on what might suit you best.
1. OpenVPN
OpenVPN is a mature and robust piece of open-source software that enables us to provide a reliable and secure VPN service. It is a versatile VPN protocol that can be used on both TCP and UDP ports. OpenVPN supports a great number of strong encryption algorithms and ciphers: to ensure the protection of your data, we use AES-256-GCM with a 4096-bit DH key. If you are conscious about your security and are wondering what the most stable NordVPN protocol is, we recommend OpenVPN.
2. WireGuard (NordLynx) (Recommended by NordVPN and used by default in most of our apps)
WireGuard is the newest and fastest tunneling protocol, and the entire VPN industry is talking about it. It uses state-of-the-art cryptography that outshines the current leader, OpenVPN. However, it’s still considered experimental, so VPN providers need to look for new solutions (like NordLynx by NordVPN) to overcome WireGuard’s vulnerabilities.
Modern, extremely fast, and incredibly lean in its architecture, WireGuard is backed by thorough academic research. WireGuard consists of only 4,000 lines of code, making it easy to deploy, audit, and fix. To put it into perspective, OpenVPN runs on 400,000 lines of code, meaning that WireGuard makes up only 1% of OpenVPN’s massive architecture.
NordLynx is currently used by default in NordVPN apps. If you’re wondering which VPN protocol is best for gaming or other online speed-dependent activities, the answer is always NordLynx.
3. NordWhisper (Recommended by NordVPN to use for restrictive networks)
The latest protocol added to NordVPN and designed to overcome restrictive local network environments while ensuring your security. It is the ideal solution when dealing with filtered content on office or campus networks and Wi-Fi networks with security filtering found at airports, cafes, hotels, or conferences.
NordWhisper is not compatible with Meshnet, DIP, Obfuscated servers, Onion Over VPN, or P2P servers.
Learn [how to use NordWhisper on NordVPN](https://support.nordvpn.com/hc/en-us/articles/31528242519953-How-to-use-NordWhisper-on-NordVPN).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF7%2BjG4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFVTPOcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzE5NDgyODEwMTUzNzQ1LVdoaWNoLU5vcmRWUE4tcHJvdG9jb2wtc2hvdWxkLUktY2hvb3NlBjsIVDoJcmFua2kG--2d83d5dc7d44b937046ea50f76443eb2cfe5922a
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Improve connection speed on Android with NordVPN app
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If you are experiencing slow connection speed while connected to [VPN on Android](https://nordvpn.com/download/android/), try these steps:
1. Make sure to use the latest version of NordVPN app. You can [uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and [install the latest version from our website](https://nordvpn.com/download/windows/).
2. Restart your device.
3. Switch to [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol.
4. If you are using Wi-Fi, switch to a mobile connection or vice versa.
5. Switch the VPN server to one closer to you geographically.
6. Open app settings and [switch](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android) from the default UDP protocol to TCP.
7. Try a different connection method/protocol on your device. Tutorials for various connection methods can be found here: [https://support.nordvpn.com/Connectivity/Android/](https://support.nordvpn.com/hc/en-us/sections/19326609878673-Android)
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What OpenVPN ports does NordVPN use?
|
With NordVPN, you can connect via OpenVPN both over TCP and UDP.
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How to re-install NordVPN on Android
|
To reinstall NordVPN on your Android device and ensure you have the latest version for the best experience, follow these steps.
1. Open the Settings app on your phone and select Apps or Apps & Notifications (the selection may vary depending on your phone type).
2. After opening the Apps settings, you may also need to press Manage Apps (this may vary depending on your phone type).
3. After opening Manage apps (or just Apps, depending on your phone model), search for or scroll down to find and tap the NordVPN app.
4. Tap Uninstall and confirm app deletion.
5. Once uninstalled, download the latest NordVPN app version from [Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&pli=1) or our website, where you’ll also find setup instructions.
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How can I use NordLynx in the NordVPN app for iOS
|
NordLynx is the technology we built around the WireGuard® protocol. It lets you experience WireGuard’s speed benefits without compromising your privacy.
1. Install the [NordVPN app for iOS](https://nordvpn.com/download/ios/).
2. Navigate to the profile in the bottom right-hand corner:
3. Tap on the gear icon in the upper right corner:
4. Tap on Protocol.
5. Select NordLynx and connect to VPN.
Done! You are now using the NordLynx protocol on your iOS device.
WireGuard is a registered trademark of Jason A. Donenfeld.
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Manual OpenVPN connection setup on iPad / iPhone
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Note: if you are using iOS 15 or later, please follow this tutorial.
OpenVPN is a popular protocol our specialty servers use to provide extra functionality. This is an alternative connection method for when you are having trouble with the [native NordVPN app for iOS](https://nordvpn.com/download/ios/). Here’s how to configure your iOS device for this connection method:
1. Go to the [App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485?mt=8) on your iPad/iPhone.
2. Tap on Search.
3. Type openvpn connect in the search bar.
4. Tap on the installation button.
5. Enter your iTunes Store credentials and tap OK.
6. Once the app is installed, download the .OVPN configuration file.
Follow the steps below to find the manual connection configuration files:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the OpenVPN configuration files tab.
4. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
5. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Select Open in OpenVPN.Alternatively, if you're brought to a safari window, follow these steps:
1. Click on the Share icon:
2. In the application list, select the OpenVPN Connect application (in case you don't see it, select more and then choose the application as mentioned earlier):
3. Once the OpenVPN Connect application is open, select File:
4. Afterward, select Add:
2. Enter your NordVPN service credentials, choose to save the password in a keychain, and tap ADD in the top right corner.You can find your NordVPN service credentials (username and password) through the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. You will see a pop-up asking for permission to add OpenVPN to your VPN configurations. Click Allow.
2. Tap on the toggle switch to connect to VPN.
3. That’s it! You have successfully connected.
4. To change a server, disconnect from the current server by tapping the toggle switch next to it and enable another imported profile.
5. To disconnect, tap on the same toggle button you used to connect.
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Switching protocol to OpenVPN UDP or TCP - Android
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If you want to switch protocol to OpenVPN UDP or OpenVPN TCP on Android, follow these steps:
1. Open application Profile & Settings (bottom right corner).
2. Tap on the gear icon in the top right corner.
3. Select Protocol.
4. Choose OpenVPN (TCP) or OpenVPN(UDP).
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Using NordLynx in the NordVPN app for Android
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NordLynx is the technology we built around the WireGuard® protocol. It lets you experience WireGuard’s speed benefits without compromising your privacy.
1. Install the [VPN for android](https://nordvpn.com/download/android/).
2. Navigate to Account & App Settings in the bottom right corner and tap on the gear icon in the right top corner:
3. Choose Protocol:
4. Select Nordlynx and connect to the VPN:
WireGuard is a registered trademark of Jason A. Donenfeld.
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Change your DNS servers on Android TV with NordVPN
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Note: when you’re connected to a NordVPN server, NordVPN’s private DNS servers are used by default.
To use NordVPN’s [DNS servers](https://nordvpn.com/blog/what-is-dns/) on Android TV when not connected to a NordVPN server, follow these steps:
1. Open Settings on your Android TV. They are usually designated by a cogwheel icon.
2. Head to Network and Internet and write down the [IP address](https://nordvpn.com/what-is-my-ip/) (marked “1” in the picture below).Select IP settings (marked “2” in the picture below).
3. In IP settings, switch to Static.
4. Enter the IP address from step 2.
5. [Find your gateway (router IP) address](https://nordvpn.com/blog/find-router-ip-address/) and enter it in the appropriate field.
6. Make sure the Network prefix length is 24 — change it if necessary.
7. Enter the first DNS address: 103.86.96.100
8. Enter the second DNS address: 103.86.99.100
Android TV is now configured to use [private DNS](https://nordvpn.com/blog/private-dns/) servers instead of your ISP's default DNS servers.
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How to set up the NordVPN browser extension
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Here are guides on how to set up NordVPN proxy extension on your:
* [Chrome Browser](https://support.nordvpn.com/hc/en-us/articles/20349533941265-How-to-set-up-NordVPN-with-Chrome-extension)
* [Firefox Browser](https://support.nordvpn.com/hc/en-us/articles/20350669461137-Connect-to-NordVPN-with-Firefox-extension)
* [Edge Browser](https://support.nordvpn.com/hc/en-us/articles/19627093939601-Connect-to-NordVPN-with-Edge-Extension)
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Improve connection speed on Windows with NordVPN app
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If you are experiencing slow connection speed while connected to [NordVPN on Windows](https://nordvpn.com/download/windows/), try the following:
1. Make sure to use the latest version of NordVPN app. You can [uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and [install the latest version from our website](https://nordvpn.com/download/windows/).
2. Restart your device.
3. Restart your router or modem. If your router is set up with a VPN, and the speed is insufficient, try using VPN solely on your computer or phone.
4. If you are using Wi-Fi, switch to a wired connection.
5. Connect to a VPN server geographically closer to you.
6. Open the Settings menu and go to the Auto Connect tab. Disable Choose a VPN protocol and server automatically and select NordLynx in the VPN protocol field.
7. Try a different connection method/protocol on your device. Tutorials for various connection methods can be found [here](https://support.nordvpn.com/hc/en-us/sections/19326591402001-Windows)
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Make sure you have the latest available drivers and software on your computer, including Ethernet adapter and motherboard drivers, BIOS updates, router firmware, etc.
2. Temporarily disable your firewall to see whether it will have an impact on your overall internet speed. If it does, check your firewall settings and remove unnecessary rules or consider using different firewall software.
3. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
4. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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What is your money-back policy?
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Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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Manual OpenVPN setup on Android
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The OpenVPN Connect application can be used as an alternative way to connect to NordVPN servers on your [Android device](https://nordvpn.com/download/android/). Since this manual connection method is more complicated to set up, it is recommended for advanced Android users.
1. First, download the configuration files for a server via your NordAccount dashboard.
Follow the steps below to find the manual connection configuration files:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the OpenVPN configuration files tab.
4. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
5. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. To install OpenVPN on your phone or tablet, first go to the Google Play Store.
2. In the search bar at the top of the screen, type “OpenVPN Connect” (without the quotation marks). Once you find the app, click “Install” to download it.
3. To begin using OpenVPN on Android, launch OpenVPN Connect from your home screen or app menu. In the following window, select “File.”
4. A window will pop up, asking you if you allow the app to access certain data on your device. Click "Allow." 
5. Navigate to the folder where you have downloaded the OpenVPN configuration file. It should be in the “Downloads” folder by default. Choose the files you want to import and press "Import" at the bottom.
6. In the following window, type any title for the connection and enter your NordVPN service credentials. In the upper-right corner, press "Add."You can find your NordVPN service credentials (username and password) through the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. Once you have successfully configured the connection, you can initiate it by tapping the toggle switch next to the OpenVPN profile.
2. The application will ask you for the permissions necessary for the VPN connection. Click "Ok."
3. In the following prompt, tap "Continue." 
4. If the connection is successful, you will see a window similar to the one below displaying your connection stats, such as your current data throughput and connection duration.
That’s it — enjoy privacy and security online.
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How to setup NordVPN on Android
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From October 17th, 2024, older applications will have a few function limitations. The issues can affect
Android applications version 7.9.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
To begin using NordVPN on your Android device, all you need to do is to download the VPN for Android, sign in (or sign up), and then connect to a NordVPN server. As soon as you've successfully connected to a NordVPN server, your Android's internet connection will be secure and private.
To go through these steps with ease, check out the instructions we provide below. Additionally, you'll find the various ways in which you can adjust the NordVPN app for Android to suit your needs!
## Table of contents:
* How to download and install NordVPN for Android
* How to set up the NordVPN mobile app for Android
* How to use NordVPN Android app
* Choosing between different servers
* Adjusting VPN settings
* (Optional) Sideload the NordVPN app
## How to download and install NordVPN for Android
First, download NordVPN for Android and install the app on your Android device.
1. Open Play Store.
2. Enter NordVPN in the search bar and select the NordVPN app. Tap Install.
### How to set up the NordVPN mobile app for Android
1. Once you’ve installed the application, tap to open it.
2. In the main menu, tap SIGN UP to create a new account or LOG IN if you already have one.
3. Pressing on any of the two buttons above will open your browser and take you to our Nord Account page, where you can either proceed with logging in or creating an account.Please note that in case you're signing up, you will be asked to get a subscription before you may begin using the service. 
### How to use NordVPN Android app
To make your connection to the internet secure and private, connect to a NordVPN server. This can be done in several ways: by pressing on the QUICK CONNECT button, clicking on a country name within the Country List, or finding a server through the search bar.Now you know how to set up a vpn on Android but there's a lot more NordVPN can offer to make your experience the best for you. Let's take a look at the different options and features that you can adjust according to your needs.Swipe up on the main screen to find all server options and features.
1. 1. Quick Connect: connect to the closest and least loaded server. This connection method is useful when the specifics of server location or other settings aren't as important as getting lighting-fast service.
2. Traffic routing: Traffic routing is one of the Meshnet features. It allows you to route all of your Internet traffic through your friends or your other device and use the IP address of that device to access the Internet.
3. Specialty servers: NordVPN offers a variety of different types of servers, each with unique benefits. Learn more about them in our dedicated article: What do the different server categories mean?
4. Search bar: use it to find specific servers. You can input the name of a country, city, server number, or even the name of the specialty category.
5. All countries list: another method for connecting - simply scroll through the list for the country you would like to connect to, and then on the country name when you find it.
6. [Meshnet](https://nordvpn.com/meshnet/): this feature allows you to create a secure, private network for many devices located anywhere in the world, access them remotely, and send all your online traffic through another device.
7. Notifications: here you can find all news about the latest updates and security tips.
8. Statistics and Settings: by clicking here you can find your connection statistics and by pressing this cogwheel icon you will open the settings menu. There's a separate section below that explains all of the options found there.
## Choosing between different servers
Connecting to a specific country: Swipe up to see the Country list. There, tap on the country you're looking for, and you will be automatically connected to a server in that location.
Alternatively, the pins on the world map signify where we have servers and the number of them in the country. Pressing on them will show you the exact city servers we have. You can tap on different pins without a number and connect to any desired city.Finally, you can also click on the search bar, and type in the country's name there.
Connecting to a specific city: You can tap on the three dots next to a country to select a specific city.
The search bar can help here, too. Type in the name of the city, and it will appear as long as we have VPN servers in it.
Connecting to a specific server: have a server number in mind that you want to reuse? Type it into the search bar, and you'll get it:
## Adjusting VPN settings
1. On the map screen, tap the user profile icon in the bottom right corner to access Account Statistics and Settings.
2. Tap on the gear icon at the top right corner to find all application settings. 
## VPN connection
Auto-connect: this option allows you to have the app automatically connect you to a VPN server the soonest there is access to the internet. Click here to learn more about this feature. Protocol: here you can switch between TCP, UDP, and NordLynx connection protocols. In short terms, the TCP protocol makes the connection slightly more stable, at the cost of speed. UDP, on the other hand, offers the opposite: a speedier, though less reliable connection. NordLynx has the best of both worlds, it provides speed and reliability.Split tunneling: this allows you to specify which apps go through the VPN connection. DNS: specifies a particular DNS server for the NordVPN app.Local network discovery: lets you stay invisible to devices on your local area network (LAN) when disabled.Metered connection: gives you more control over the data usage.
## Tools
Threat Protection: blocks intrusive ads and malicious domains based on DNS filtering. You can enable this feature once you connect to one of the NordVPN's servers. It comes with all the NordVPN plans. Read more about [stopping intrusive ads with NordVPN's ad blocker](https://nordvpn.com/features/threat-protection/ad-blocker/) on our feature page.
Due to Google's policies, Threat Protection no longer blocks ads for NordVPN apps downloaded from the Google Play Store. However, it still protects you from malicious domains and trackers through DNS filtering. You can download the NordVPN app with ad-blocking functionality directly from our website.
Kill Switch: cuts off your internet connection when you’re disconnected from secure NordVPN servers.Tapjacking protection: keeps you safe from unintentional disconnects by requiring 2 steps to disable VPN.
## General
Appearance: the go-to settings section for changing between light, dark and neutral display modes. Help us improve: by turning on this feature, you can share your anonymous data to help us improve in the future.
## Auto-connect
1. Select which networks NordVPN can use to automatically establish a VPN connection on Android: mobile networks, Wi-Fi and Ethernet, or Always (for any network).
2. If you choose to automatically connect to the Fastest available server, you will be able to choose one of the servers from your Recent Connections, one of the Specialty servers, or a server in a specific country.Please note: a Trusted networks section is visible only on lower versions than Android 10. It allows you to disable Auto-Connect on specific Wi-Fi networks. For example, you can make an exception for your home Wi-Fi if you trust it. Later versions do not allow this feature due to security changes in the Android OS.
## (Optional) Sideload the NordVPN app
If you're unable to download NordVPN from the Google Play Store, you can get the .apk file here. These files allow users to bypass the Google Play Store if they are having technical issues.
To install the app, you will need to change the security settings on your device. Go to Settings > Security & Privacy > More Settings > Install unknown apps. Select the browser you used to download the NordVPN .apk file and enable Allow from this source.On Android version 7.0 and below, you can find this option in Settings > Security > Unknown sources.
Looking for a tutorial on how to install and use NordVPN on Android TV? Read this article.
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How to connect to NordVPN with IKEv2/IPSec on iOS
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In this guide, we will cover how to set up an IKEv2 manual connection on an [iOS device (iPhone/iPad)](https://nordvpn.com/download/ios/).
Even though the [IKEv2/IPSec protocol is no longer supported on iOS](https://support.nordvpn.com/hc/en-us/articles/20226405871761-IKEv2-IPSec-protocol-is-no-longer-supported-on-iOS-and-macOS) on NordVPN 8.10.1 and newer app versions, this connection method can be used as one of the alternative ways to connect to NordVPN servers if you're unable to install the application.
This setup lacks the additional features of the native NordVPN app and requires more steps to set up.
## Manual connection setup
1. Download the NordVPN IKEv2 certificate to your device. You can do so by opening this link in Safari: <https://downloads.nordcdn.com/certificates/root.der>
2. The certificate installation dialogue will appear. Tap Install in each step:
3. Once the certificate is installed, tap Done to complete the installation.3.1. On iOS 12.2 and later versions, after you download the certificate, you might see a pop-up saying "Profile Downloaded - Review the profile in Settings app if you want to install it".3.2. Navigate to your device Settings > Profile Downloaded > NordVPN Root CA > Install > Trust.If you cannot see the Profile Downloaded button, go to Settings > General > Profiles. You should find the downloaded profile there.
4. Now you have to determine which server to connect to. Go to <https://my.nordaccount.com/dashboard/nordvpn/manual-configuration/server-recommendation/>. The tool will pick a server recommended for you. In our case, the recommended server is US #810 with the hostname us810.nordvpn.com. We will use this server as a reference in all further steps.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Go to Settings > General > VPN.Note: If you are using a newer version of iOS (15+) find the VPN setting section by the following pathway:General > VPN & Device Management > VPN
2. Tap on Add VPN Configuration...
3. Fill the boxes as follows:Type: IKEv2Description: Any preferred name for the VPN connectionServer: The hostname of the server (see step 4)Remote ID: The same hostname as in the Server fieldLocal ID: Leave emptyUser Authentication: UsernameUsername: Your NordVPN service usernamePassword: Your NordVPN service passwordYou can find your NordVPN service credentials (username and password) through the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
Proxy: OffTap Done.
1. To enable the VPN, go back to the device Settings and click on the toggle switch next to VPN.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGGbiWHEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHe4lWCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMzcxNjU3ODg1MzI5LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1pT1MGOwhUOglyYW5raQg%3D--f685c255d889f18e476a57f36a30e8b5ffbd8c92
|
Adjusting the Android app configuration
|
Make these adjustments to check if your application is set up correctly:
* Try [switching](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android) between [TCP and UDP](https://nordvpn.com/blog/tcp-or-udp-which-is-better/)
* Switch between different servers: try connecting to various countries or specific servers
* Try reinstalling the NordVPN app:Go to the Google Play Store, search for NordVPN, and click Uninstall. After the uninstall process finishes, click Install again.
If none of this helps, please check other troubleshooting methods for Android: [Troubleshooting connectivity on Android.](https://support.nordvpn.com/hc/en-us/articles/20041281541777-Troubleshooting-connectivity-on-Android)
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFq8ESCEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHe4lWCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzIwMzUwNzExNjU0OTI5LUFkanVzdGluZy10aGUtQW5kcm9pZC1hcHAtY29uZmlndXJhdGlvbgY7CFQ6CXJhbmtpCQ%3D%3D--e2d47ea26cb8fea0c4c9ac0bc284f5fbd1c6b940
|
Connecting to NordVPN from country with internet restrictions
|
If you're experiencing internet restrictions that are limiting your access to online content, there is a solution available to help you bypass these restrictions. In this article, we'll provide step-by-step instructions on how to bypass internet restriction on various devices, including Windows, Mac, Android, strongSwan, and iOS. Choose a section relative to you down below to begin:
* [Windows](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG0w%2FbMEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHe4lWCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJkL2hjL2VuLXVzL2FydGljbGVzLzE5NTcyMDExMDIxNDU3LUNvbm5lY3RpbmctdG8tTm9yZFZQTi1mcm9tLWNvdW50cnktd2l0aC1pbnRlcm5ldC1yZXN0cmljdGlvbnMGOwhUOglyYW5raQo%3D--e91b54afbb183a5c2d9d67b5cae7764a2bc05a32#Windows)
* [macOS](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG0w%2FbMEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHe4lWCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJkL2hjL2VuLXVzL2FydGljbGVzLzE5NTcyMDExMDIxNDU3LUNvbm5lY3RpbmctdG8tTm9yZFZQTi1mcm9tLWNvdW50cnktd2l0aC1pbnRlcm5ldC1yZXN0cmljdGlvbnMGOwhUOglyYW5raQo%3D--e91b54afbb183a5c2d9d67b5cae7764a2bc05a32#macOS)
* [Android - OVPN](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG0w%2FbMEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHe4lWCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJkL2hjL2VuLXVzL2FydGljbGVzLzE5NTcyMDExMDIxNDU3LUNvbm5lY3RpbmctdG8tTm9yZFZQTi1mcm9tLWNvdW50cnktd2l0aC1pbnRlcm5ldC1yZXN0cmljdGlvbnMGOwhUOglyYW5raQo%3D--e91b54afbb183a5c2d9d67b5cae7764a2bc05a32#Android---OVPN)
* [Android - IKEv2](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG0w%2FbMEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHe4lWCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJkL2hjL2VuLXVzL2FydGljbGVzLzE5NTcyMDExMDIxNDU3LUNvbm5lY3RpbmctdG8tTm9yZFZQTi1mcm9tLWNvdW50cnktd2l0aC1pbnRlcm5ldC1yZXN0cmljdGlvbnMGOwhUOglyYW5raQo%3D--e91b54afbb183a5c2d9d67b5cae7764a2bc05a32#Android---IKEv2)
* [iOS](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG0w%2FbMEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHe4lWCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJkL2hjL2VuLXVzL2FydGljbGVzLzE5NTcyMDExMDIxNDU3LUNvbm5lY3RpbmctdG8tTm9yZFZQTi1mcm9tLWNvdW50cnktd2l0aC1pbnRlcm5ldC1yZXN0cmljdGlvbnMGOwhUOglyYW5raQo%3D--e91b54afbb183a5c2d9d67b5cae7764a2bc05a32#iOS)
* [strong Swan](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG0w%2FbMEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHe4lWCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJkL2hjL2VuLXVzL2FydGljbGVzLzE5NTcyMDExMDIxNDU3LUNvbm5lY3RpbmctdG8tTm9yZFZQTi1mcm9tLWNvdW50cnktd2l0aC1pbnRlcm5ldC1yZXN0cmljdGlvbnMGOwhUOglyYW5raQo%3D--e91b54afbb183a5c2d9d67b5cae7764a2bc05a32#strong-Swan)
## Avoiding local internet restrictions on Windows
Note: Unfortunately, we are currently experiencing some connectivity issues in the China region as our server configurations for manual connections and applications have recently been blocked. Our developers are aware of the issue and are working on a solution as soon as possible. We apologize for the inconvenience and thank you for your patience.
In case you’re facing internet restrictions on your Windows device, you can solve the internet restrictions by using the NordVPN NordLynx protocol. Follow the steps below to get started:
1. [Download the NordVPN application](https://downloads.nordcdn.com/apps/windows/NordVPN/latest/NordVPNSetup.exe).
2. Go into the settings menu of the NordVPN app:
3. Click connection:
4. Click the VPN protocol drop-down:
5. Switch to the [NordLynx protocol:](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx)
6. Return to the main screen and press quick connect.
You should now be able to connect.
## Avoiding local internet restrictions on macOS
To bypass internet restrictions on your macOS device, you can set up an IKEv2 VPN connection. To get started, follow the steps below:
1. Download the NordVPN IKEv2 certificate to your Mac.
2. Click on the downloads folder.
3. Open root.der
4. Click add to add the certificate to the login keychain.
5. Right-click the NordVPN Root CA certificate in the login keychain, and select get info.
6. Under when using this certificate, find extensible authentication (EAP) and IP Security (IPsec) and select always trust for both. You will have to enter your mac password to make these changes.
7. Click on the Apple icon in the upper left-hand corner of the screen, and select system preferences.
8. In system preferences, click the network icon.
9. Click the + icon in the lower left-hand corner of the screen.You must have administrator privileges.
10. From the interface dropdown list, select VPN.
11. For VPN type select IKEv2.
12. Input a name for the service name field, once done, click create.
13. The settings for the new VPN connection will now be displayed.In the server address field, enter the IP from the list below.In the remote ID field, enter NordVPN's server domain name from the same list:
Server Address: | Remote ID:
---|---
```
178.79.177.90
```
| - | ```
uk2326.nordvpn.com
```
```
178.79.177.195
```
| - | ```
uk2326.nordvpn.com
```
```
178.79.177.150
```
| - | ```
uk2326.nordvpn.com
```
```
212.71.235.149
```
| - | ```
uk2326.nordvpn.com
```
```
212.71.235.93
```
| - | ```
uk2326.nordvpn.com
```
```
173.255.216.165
```
| - | ```
us5783.nordvpn.com
```
```
172.104.115.248
```
| - | ```
jp598.nordvpn.com
```
```
172.104.115.220
```
| - | ```
jp599.nordvpn.com
```
```
172.104.115.82
```
| - | ```
jp598.nordvpn.com
```
```
172.104.115.26
```
| - | ```
jp598.nordvpn.com
```
```
172.104.115.47
```
| - | ```
jp599.nordvpn.com
```
Example:
1. Click authentication settings
2. Select username as the authentication method.
3. Enter your NordVPN service username and service password. Click ok and apply.You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
4. Click NordVPN.
5. Select set up NordVPN manually.
6. You will receive a verification code in your registered email. 
7. Copy the credentials using the buttons on the right.
8. Click connect and apply.
You will now be connected. If you’ve chosen to see the VPN status in the menu bar, you can control your VPN connection from there.
After completing the steps, your macOS device should be connected successfully.
## Avoiding local internet restrictions on Android
If you are struggling with internet restrictions on your Android device, you can bypass them by using Obfuscated servers. Follow the steps below to get started:
1. [Download our application](https://downloads.nordcdn.com/apps/android/generic/nordvpn-sideload/latest/NordVPN.apk?source_caller=ui&shortlink=m41zobj1&c=android-app-apk&pid=nordvpn.com&af_xp=custom).
2. [Switch to Open VPN (TCP).](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android)
3. Go to specialty servers tab:
4. Connect to obfuscated servers:
Once you have completed the steps, your device will be connected to the obfuscated servers.
## Avoiding local internet restrictions on Android - IKEv2
You can bypass internet restrictions on your Android device by using the IKEv2 protocol. Follow the steps below to get started:
Firstly, [download the NordVPN IKEv2 connection certificate.](https://downloads.nordcdn.com/certificates/root.der)Next up, you'll need a server hostname to connect to. Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/?_gl=1*144igq8*_gcl_aw*R0NMLjE3MzMxMjE5MzQuQ2owS0NRaUFyN0M2QmhEUkFSSXNBT1VLaWZoYktXbFBCWnVtM0N1VTZvSXJXdnBxVzRDMG5hQVN3SkxMSENTVTRLdGYtM3MtME9FTVNpd2FBdUh2RUFMd193Y0I.*_gcl_au*NTU4NzA4MjgyLjE3MzE0OTcxNTU.*FPAU*NTU4NzA4MjgyLjE3MzE0OTcxNTU.*_ga*ODk2Mjg3NDQ3LjE3MjM1MDUwMjE.*_ga_LEXMJ1N516*MTczOTI1Mzk1Ni41NS4xLjE3MzkyNTUwMTkuNTkuMC4w&_ga=2.79116950.321693579.1739185791-896287447.1723505021&nv_tri=TC_6510770784465425_1723505020819&nv_trs=1739185790499_1739185790499_41_0), and click NordVPN.
2. Scroll down to advanced settings and click set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing advanced filters you can further customize the recommended servers by selecting the server type and the security protocol.
5. Under the server IP, next to available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the username and password from the service credential tab.
1. Download and install the strongSwan VPN Client from the [Play Store](https://play.google.com/store/apps/details?id=org.strongswan.android) or [directly from us.](https://download.strongswan.org/Android/strongSwan-2.3.3.apk)
2. Open the strongSwan application.
3. Tap on the three-dot icon in the top-right corner of the app and select CA certificates from the drop-down menu.
4. Tap on the three-dot icon again and select import certificate.
5. Select the root.der file you downloaded in the first step.
6. Confirm by tapping import certificate.
7. Tap the left-pointing arrow to go back to the main screen of the strongSwan app.
8. Select add VPN profile.
9. Now you'll have to fill out several fields, starting with the one labeled server.
10. Enter a server IP address from the list below. You'll need the server hostname later on in the tutorial:
```
66.175.217.239 - us5783.nordvpn.com
```
```
74.207.240.34 - us5783.nordvpn.com
```
```
74.207.240.173 - us5783.nordvpn.com
```
```
74.207.252.8 - us5783.nordvpn.com
```
```
74.207.252.88 - us5783.nordvpn.com
```
```
139.162.124.92 - jp598.nordvpn.com
```
```
139.162.124.101 - jp598.nordvpn.com
```
```
139.162.124.107 - jp598.nordvpn.com
```
```
139.162.124.113 - jp598.nordvpn.com
```
```
139.162.124.114 - jp598.nordvpn.com
```
11. Enter your NordVPN service credentials in the username and password fields.
12. Click on show advanced settings.In the new field server identity enter the hostname that stood next to the IP address that you chose in step 16.Once you have entered all the information, click save.
1. To connect, tap the profile you have just created.
2. The application will ask you for the permissions necessary for the VPN connection. Click ok.Note: Different devices may display slightly different warning messages.
Once you see a status saying you are connected, you have successfully connected to the VPN server. You can now minimize the application and use your device as usual – all of your internet traffic is now secure and goes through a VPN.Tap disconnect to disconnect from the server.
## Avoiding local internet restrictions on iOS
If you are encountering internet restrictions on your iOS device, you can bypass them by setting up an IKEv2 connection. Follow along to the steps below to get started:
1. Download the [NordVPN IKEv2 certificate](https://downloads.nordcdn.com/certificates/root.der) to your device.
2. Tap install in each of the steps:
3. Tap done to complete the installation.In the iOS 12.2 version and above, after you download the certificate, you might see a pop-up saying: "Profile downloaded. Review the profile in Settings app if you want to install it."
4. Go to your iOS settings.
5. Tap profile downloaded.
6. Go to NordVPN Root CA.
7. Tap install.
8. Tap trust.
9. If you cannot see the profile downloaded option, go to settings.
10. Tap general.
11. Select profiles. You should find the downloaded profile there.
12. Open Settings.
13. Select general.
14. Tap VPN.
15. Tap add VPN configuration.
16. Complete the fields as follows:Type: IKEv2Description: Any preferred name for the VPN connectionServer: server IP from the list belowRemote ID: server hostname from the list belowLocal ID: Leave emptyUser Authentication: UsernameUsername: Your NordVPN service credentials Password: Your NordVPN service passwordProxy: OffYou can find your NordVPN service credentials (username and password) through the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
1. Go to the menu bar:
2. Click NordVPN.
3. Scroll down and click Set up NordVPN manually.
4. You will receive a verification code in your registered email. Type the code in: 
5. Copy the credentials using the copy button below.
6. IP and hostname list:
```
178.79.177.90 - uk2326.nordvpn.com
```
```
178.79.177.195 - uk2326.nordvpn.com
```
```
178.79.177.150 - uk2326.nordvpn.com
```
```
212.71.235.149 - uk2326.nordvpn.com
```
```
212.71.235.93 - uk2326.nordvpn.com
```
```
173.255.216.165 - us5783.nordvpn.com
```
```
172.104.115.248 - jp598.nordvpn.com
```
```
172.104.115.220 - jp599.nordvpn.com
```
```
172.104.115.82 - jp598.nordvpn.com
```
```
172.104.115.26 - jp598.nordvpn.com
```
```
172.104.115.47 - jp599.nordvpn.com
```
Tap done.
7. Go back to the settings menu of the device and tap the toggle switch next to VPN to enable the VPN connection.
After completing the steps, your NordVPN connection will be enabled successfully.
## Avoiding local internet restrictions on strongSwan
In this guide you will learn how to bypass local internet restrictions on strongSwan, follow the steps below to begin:
1. Make sure you have all the required dependencies on your device. To do this, run the following command:
```
sudo apt-get update && sudo apt-get upgrade
```
2. Next, get the following packages:
```
sudo apt-get install strongswan libcharon-extra-plugins libcharon-standard-plugins
```
Note: For Arch-based distributions and others, you might not have libcharon packages, as they are in the strongswan package. In this case, run:
```
pacman -S strongswan
```
3. Open ipsec.secrets Note: copy-pasting the command may lead to issues. It would be best to type out by hand).
```
sudo nano /etc/ipsec.secrets
```
4. Now, change the fields username and your password for your NordVPN username and password as found below.
5. Click NordVPN in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
6. Select set up NordVPN manually. 
7. You will receive a verification code in your email that you use for NordVPN services. Type the code in: 
8. Copy the credentials using the copy buttons on the right:
9. Your password must be wrapped inside double-quotes. Also, make sure to have a space between username, :, and EAP.To save the changes, press CTRL+O, and then exit nano editor by pressing CTRL+X.
10. Once again, use the preferred text editor to enter /etc/ipsec.conf file. Do not forget root privileges since the file is write-protected from anyone except root.
```
sudo nano /etc/ipsec.conf
```
11. Copy-paste this into the config:conn NordVPNkeyexchange=ikev2dpdaction=cleardpddelay=300seap_identity="USERNAME"leftauth=eap-mschapv2left=%defaultrouteleftsourceip=%configright=SERVER_IPrightauth=pubkeyrightsubnet=0.0.0.0/0rightid=%SERVER_HOSTNAMErightca=/etc/ipsec.d/cacerts/NordVPN.pemtype=tunnelauto=add
12. Change USERNAME to your NordVPN service username from step 9, SERVER_IP to the IP from the list of servers below, for example 172.105.20.56, and SERVER_HOSTNAME to the hostname of the server from the list below:
```
178.79.177.90 - uk2326.nordvpn.com
```
```
178.79.177.195 - uk2326.nordvpn.com
```
```
178.79.177.150 - uk2326.nordvpn.com
```
```
212.71.235.149 - uk2326.nordvpn.com
```
```
212.71.235.93 - uk2326.nordvpn.com
```
```
173.255.216.165 - us5783.nordvpn.com
```
```
172.104.115.248 - jp598.nordvpn.com
```
```
172.104.115.220 - jp599.nordvpn.com
```
```
172.104.115.82 - jp598.nordvpn.com
```
```
172.104.115.26 - jp598.nordvpn.com
```
```
172.104.115.47 - jp599.nordvpn.com
```
13. Enter /etc/strongswan.d/charon/constraints.conf file.
```
sudo nano /etc/strongswan.d/charon/constraints.conf
```
14. Inside the file, change load = yes to load = no. Download the NordVPN RSA certificate.
```
sudo wget https://downloads.nordcdn.com/certificates/root.pem -O /etc/ipsec.d/cacerts/NordVPN.pem
```
15. Now let’s restart ipsec in order to reload all configuration files.
```
sudo ipsec restart
```
If you’ve made any typos in /etc/ipsec.conf file you’ll be notified when the service will begin starting.
16. After it’s done, you can connect by launching this command:
```
sudo ipsec up NordVPN
```
This command should show the output “Connection NordVPN has been established successfully”.
17. To disconnect, type:
```
sudo ipsec down NordVPN
```
### Changing the server:
1. Edit the file /etc/ipsec.conf:
```
sudo nano /etc/ipsec.conf
```
2. Change the right and rightid fields with ones that correspond with a different server and save the file. For example:
```
right=45.79.113.73
```
```
rightid=us5733.nordvpn.com
```
3. Run the commands:
```
sudo ipsec restart
```
```
sudo ipsec up NordVPN
```
## Common errors and their solutions:
If you are receiving no config named 'NordVPN' error after running the ipsec up NordVPN command, please refer to our article regarding the [Linux IKEv2 MSCHAPv2 fix](https://support.nord-help.com/hc/en-us/articles/20371936731665-Linux-IKEv2-MSCHAPv2-fix).If you are getting the error: Error "generating INFORMATIONAL request 4 [ N(AUTH_FAILED) ]".Follow these steps:
1. Run the command:
```
sudo rm /etc/ipsec.sec*
```
2. Create a new ipsec.secret file using the command:
```
sudo nano /etc/ipsec.secrets
```
3. Enter the credentials as described in the step 4 of the main guide, and save the file.
4. Run the commands:
```
sudo ipsec restart
```
```
sudo ipsec up NordVPN
```
After following the steps, your device should be connected succesfully.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG0w%2FbMEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHe4lWCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJkL2hjL2VuLXVzL2FydGljbGVzLzE5NTcyMDExMDIxNDU3LUNvbm5lY3RpbmctdG8tTm9yZFZQTi1mcm9tLWNvdW50cnktd2l0aC1pbnRlcm5ldC1yZXN0cmljdGlvbnMGOwhUOglyYW5raQo%3D--e91b54afbb183a5c2d9d67b5cae7764a2bc05a32
|
Troubleshooting connectivity on Android
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There are several reasons why you may be having trouble connecting to [NordVPN on your Android](https://nordvpn.com/download/android/) device. These include issues with your account status, app configuration, or network settings. To troubleshoot, go through the following steps one by one.
* [Make sure your NordVPN account is active](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
* [Check if your NordVPN app is up to date](https://nordvpn.com/blog/nordvpn-ios-release-notes/).
* To do so, open the app, tap on Profile in the bottom right corner, select Settings at the top right of the screen, and scroll down to the bottom of the screen.
* If you are using an older version, [reinstall the NordVPN app on your Android device.](https://support.nordvpn.com/hc/en-us/articles/29748627824273-How-to-re-install-NordVPN-on-Android)
* Stop any ongoing VPN connections, kill the NordVPN app, clear the app cache, restart it, and try to connect.
* Change mobile network – instead of Wi-Fi, try mobile data and vice versa.
* If you're using Quick connect, try connecting to a specific country server.
* If connecting to a specific server doesn't work, try other servers as well.
* Change the VPN connection protocol.
* Try switching to the [NordWhisper](https://support.nordvpn.com/hc/en-us/articles/31528242519953-How-to-use-NordWhisper-on-NordVPN) and [OpenVPN UDP/TCP](https://support.nordvpn.com/hc/en-us/articles/20465699170321-Switching-protocol-to-OpenVPN-UDP-or-TCP-iOS) protocols and connecting again.
* Try connecting to [Obfuscated servers](https://nordvpn.com/features/obfuscated-servers/) while using the OpenVPN UDP/TCP protocol.
* [Reinstall the NordVPN app on Android](https://support.nordvpn.com/hc/en-us/articles/29748627824273-How-to-re-install-NordVPN-on-Android).
* [Check your Android device configuration](https://support.nordvpn.com/hc/en-us/articles/19925722673297-Checking-your-device-configuration).
After each step, check if the issue remains. In the case that the problems are still there, be sure to reach out to our support team for a quick solution by pressing on either the email or chat button bellow.
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Connecting to NordVPN (IKEv2/IPSec) on Android
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These instructions will help you to connect to NordVPN on Android using the IKEv2 protocol.
1. Download the [NordVPN IKEv2 connection certificate](https://downloads.nordcdn.com/certificates/root.der).
2. Download and install the [strongSwan VPN Client app from Google Play](https://play.google.com/store/apps/details?id=org.strongswan.android).
3. Open the strongSwan application.
4. Tap on the three-dot icon in the top-right corner of the app and select "CA certificates" from the drop-down menu.
5. In the following screen, tap on the three-dot icon again and select "Import certificate."
6. Select the root.der file that you have downloaded in step 1.
7. Confirm your selection by tapping Import certificate.
8. Tap the left-pointing arrow to go back to the main screen of the strongSwan app.
9. Select Add VPN profile.
10. In the Server field, enter the hostname of a NordVPN server.For the sake of this tutorial, the server hostname will be “us6180.nordvpn.com.” Press Advanced filters and select in the Security Protocol dropdown, select IKEv2/IPsec.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Enter your NordVPN service credentials in the “Username” and “Password” fields.
2. All other settings can stay the same. You can give the profile whatever name you want in the “Profile name” field.Once you have entered all the required information, click "Save."
3. To connect, tap the profile you have just created.
4. The application will ask you for the permissions necessary to form a VPN connection. Tap "OK."Note: Different devices may display different warning messages.
5. If the status field shows that you are “Connected,” the connection to the VPN server has been successful. You can now minimize the application and use your device as usual – your internet traffic is now secured by NordVPN.To disconnect from the server, tap "Disconnect."
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How to set up NordVPN with Chrome extension
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## How to set up the NordVPN Chrome extension
1. Download [VPN Chrome extension](https://nordvpn.com/download/chrome-extension/) form our website, or you can get it from [Google Chrome Web Store](https://chromewebstore.google.com/detail/nordvpn-vpn-proxy-for-pri/fjoaledfpmneenckfbpdfhkmimnjocfa).
2. Click on Add to Chrome button. 
3. Chrome might ask you if you want to add the extension. Click Add extension.
4. Then you will receive a NordVPN notification that the extension was added successfully.
5. After the installation is finished, the NordVPN logo will appear on the toolbar in the top-right corner of the browser. Click on the NordVPN logo and you will be prompted to either login or sign up using Nord Account.
## How to use and customize the NordVPN Chrome Extension
Now that you have a VPN for Chrome let's look at how you can make your first connection and adjust the extension settings to suit your needs.
1. Protected status: when you connect to a NordVPN server, this bar will confirm that your connection is successful by displaying the status as Protected.
2. Quick Connect: the fastest way to begin using the NordVPN extension. After pressing Quick Connect, you'll immediately connect to a NordVPN server.
3. Search: whereas the Quick Connect option will decide on a server location for you, this option allows you to specify the country of the NordVPN server.
4. Settings: here, you can find your General, Connection, Security and privacy settings. General: in these settings, you can find your subscription information, application appearance, language preferences, and a function to import and export [split tunneling](https://support.nordvpn.com/hc/en-us/articles/20321703651985-Split-Tunneling-feature-on-NordVPN-extension) settings.Connection: when accessing connection settings, you can choose to automatically connect to NordVPN servers or add URLs that you wish to be excluded from the NordVPN connection.Security and privacy: enable the [WebRTC](https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks) Leaks option and the [Threat Protection](https://support.nordvpn.com/General-info/Features/1047407402/What-are-Threat-Protection-and-Threat-Protection-Lite.htm) feature. Also, choose to turn on security warnings for suspicious websites.
5. Support Assistance: more information about the extension and live chat with an agent option can be found here.
6. Notifications: updates and news about the NordVPN extension.
7. Main extension window: If you click here, you can open the main extension window.
8. List of Recently Connected Countries: This section displays the countries to which you have established a recent connection. In case you haven't connected to any server yet, you will find recommendations for countries to connect to.
And that's it! Enjoy browsing securely using your VPN for Chrome.
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Change your DNS servers on Android TV with NordVPN
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Note: when you’re connected to a NordVPN server, NordVPN’s private DNS servers are used by default.
To use NordVPN’s [DNS servers](https://nordvpn.com/blog/what-is-dns/) on Android TV when not connected to a NordVPN server, follow these steps:
1. Open Settings on your Android TV. They are usually designated by a cogwheel icon.
2. Head to Network and Internet and write down the [IP address](https://nordvpn.com/what-is-my-ip/) (marked “1” in the picture below).Select IP settings (marked “2” in the picture below).
3. In IP settings, switch to Static.
4. Enter the IP address from step 2.
5. [Find your gateway (router IP) address](https://nordvpn.com/blog/find-router-ip-address/) and enter it in the appropriate field.
6. Make sure the Network prefix length is 24 — change it if necessary.
7. Enter the first DNS address: 103.86.96.100
8. Enter the second DNS address: 103.86.99.100
Android TV is now configured to use [private DNS](https://nordvpn.com/blog/private-dns/) servers instead of your ISP's default DNS servers.
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Using NordLynx in the NordVPN app for Android
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NordLynx is the technology we built around the WireGuard® protocol. It lets you experience WireGuard’s speed benefits without compromising your privacy.
1. Install the [VPN for android](https://nordvpn.com/download/android/).
2. Navigate to Account & App Settings in the bottom right corner and tap on the gear icon in the right top corner:
3. Choose Protocol:
4. Select Nordlynx and connect to the VPN:
WireGuard is a registered trademark of Jason A. Donenfeld.
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What is an unsafe local network on iOS
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Invisibility on LAN feature has been released on iOS. It will effectively mitigate the issue, however please be aware that due to the improper implementation by Apple, turning it on may affect VPN connection stability.
If you received a message about a potentially unsafe network, your connection requires additional caution. The problem emerges in scenarios where a router assigns non-RFC1918 IP addresses for the local network. This might seem technical, but in simple terms, certain types of local network configurations can result in VPN traffic being unintentionally exposed. Note: this feature is only supported on 16+ OS versions
### What Does This Mean for You?
If you're using an iOS device on a network that hands out non-RFC1918 IP addresses (which our app will detect), you'll receive a warning. This doesn't automatically mean the network is harmful, but it's a sign to be extra cautious. If possible, we recommend not to use that network.If you have access to the router you are connected to, you can change your Local Area Network IP range. In order to do that, please follow the steps detailed in [checking and changing your WiFi configuration](https://support.nordvpn.com/hc/en-us/articles/20188826004369-Checking-and-changing-your-WiFi-configuration) article.
We're actively liaising with Apple, hoping for a fix as for now, there is no way for us to resolve the issue without breaking the application and resulting in various connection issues. Until then, please be attentive to any alerts from our app and consider disconnecting from networks flagged as potentially unsafe.
Thank you for trusting us with your online privacy. We are committed to ensuring your digital security and will continue to keep you updated on any further developments.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHhtgJlEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF8VPDrFjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMjI1MDQ2NTM2NTkzLVdoYXQtaXMtYW4tdW5zYWZlLWxvY2FsLW5ldHdvcmstb24taU9TBjsIVDoJcmFua2kG--e6a0b874399a0c30aa2229fc2e6b8b14a929714c
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Switching protocol to OpenVPN UDP or TCP (iOS)
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1. Open the application and click on the profile icon in the bottom right corner. 
2. Open the settings menu (gear icon).
3. Click on the Protocol tab.
4. Select the OpenVPN (UDP) or OpenVPN (TCP) option.
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