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Cyber insurance benefits: subscription and cancellation
|
This article covers common questions relating to your cyber insurance benefits subscription and its cancellation.
### How do I cancel my cyber insurance benefits?
Your cyber insurance benefits will end when you cancel your NordVPN Ultimate bundle subscription.
### Will my insurance benefits still be valid if I move abroad?
The insurance benefits are currently only available to customers residing in the UK, US, SE, DE, FR, IT, NL. Hence, it will be available only if you move to one of these countries.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE8dFhcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBeVJcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJdL2hjL2VuLXVzL2FydGljbGVzLzIwMTg3ODMwMzAzODg5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1zdWJzY3JpcHRpb24tYW5kLWNhbmNlbGxhdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--85afcd8c674a1a758544842ab9e9834e195babfd
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How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBeVJcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCA%3D%3D--51960c0a75968a2ac145918d2b60b0380e46d3aa
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Unauthorised use of Credit or Debit card
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NordVPN provides VPN services through subscriptions. If you see a suspicious charge from NordVPN or any Nord product on your card statement, contact customer support for help:
* Email: support@nordvpn.com
* Live chat: Click the chat bubble at the bottom-right of their website.
To help identify the payment, provide these details:
* First six and last four digits of the card
* Cardholder name
* Amount charged
* Date of the transaction
Sometimes, the charges might be due to a friend or family member using your card.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8jX3nEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBeVJcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1OTQxNTc0ODAxLVVuYXV0aG9yaXNlZC11c2Utb2YtQ3JlZGl0LW9yLURlYml0LWNhcmQGOwhUOglyYW5raQk%3D--d4e54068d5f2d171eb69e04fe9d0d2f595d01799
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Which router should I use with NordVPN?
|
It's important that a router supports VPN configurations to use NordVPN; however, to maximize your NordVPN experience, a router that’s pre-configured for VPN use is key.
For example, FlashRouters offers a [wide range of NordVPN-compatible devices](https://nordvpn.com/flashrouters/) optimized for secure, high-speed connections right out of the box without having to configure or set up the routers.
For the best out-of-the-box router solution with extra safety, privacy, streaming capabilities, and an exclusive NordLynx integration, we recommend the [Privacy Hero 2](https://www.flashrouters.com/privacy-hero-nordvpn-router-by-flashrouters). This unique cloud-connected device also includes 1 year of NordVPN plus 1 year of Privacy Hero service, providing seamless security and performance for your home network.
## Why Choose FlashRouters?
[FlashRouters](https://nordvpn.com/flashrouters/) offers some of the best routers for NordVPN pre-configured to deliver top-notch security and performance:
* Top-Tier Security: Your entire network is shielded by NordVPN, keeping your online activity private and secure.
* Speed & Stability: Our devices are equipped with powerful processors and advanced WiFi technologies, ensuring fast and stable VPN connections.
* Plug-and-Play VPN Setup: Skip the headaches of manual configuration. FlashRouters comes pre-flashed and optimized for NordVPN compatibility.
* Ongoing Support: Need networking support assistance? Their expert support team is here to help with your setup and troubleshooting.
### More NordVPN Recommended Routers Options (OpenVPN Only)
Flashrouters also have a few models supporting only OpenVPN connection:
* [Next Gen WiFi 7](https://www.flashrouters.com/router-basics/wireless-be): These devices are significantly higher cost but offer NordVPN OpenVPN support.
* [Mesh VPN Routers](https://www.flashrouters.com/routers?fmr_use_case=344): Looking for more extensive VPN coverage? FlashRouters offers a wide array of heavily tested [Mesh WiFi Systems for NordVPN](https://www.flashrouters.com/routers?fmr_use_case=344).
* [AX3000 VPN Router](https://www.flashrouters.com/cudy-wr3000-vpn-router-by-flashrouters): If the lowest price is the main concern, this AX3000 is a popular economy device for OpenVPN.
## Configurable devices
You can also buy a router and configure it yourself. While many different routers are available from other manufacturers, the most commonly used are Asus routers, as most have a built-in OpenVPN client and require minimal effort to set up.
Some popular examples include the Asus RT-AX86U, RT-AX68U, and RT-AX88U (AX6000). However, these devices will not support NordLynx.
Most other routers require firmware flashing, which might be tricky and does not work on all platforms. If you want a legacy router that provides OpenVPN encryption, you can also find any router that supports the following custom firmware:
* DD-WRT: <https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices>
* Tomato: <https://tomato.groov.pl/?page_id=69>
* OpenWRT: <https://wiki.openwrt.org/toh/start>
* Merlin: <https://github.com/RMerl/asuswrt-merlin/wiki/Supported-Devices>
The next step will be to learn [how to set up NordVPN on your router](https://support.nordvpn.com/hc/en-us/articles/19426084718865-Setting-up-a-router-with-NordVPN).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFt%2BS1eEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMTk1NzA3NTQ3MDI1LVdoaWNoLXJvdXRlci1zaG91bGQtSS11c2Utd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kJ--a090ee7f884d0288609b837cffb79dd01c791770
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Cyber insurance benefits: payment and charges
|
This article will cover cyber insurance payment and charges questions.
## Table of contents:
* [Paying for insurance benefits](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFBeVJcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEZYkVcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg3NzI5OTY5NDI1LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1wYXltZW50LWFuZC1jaGFyZ2VzBjsIVDoJcmFua2kH--a0fac81a0dea8ab272d918b284b02eb8e7b6bd8e#Paying%20for%20insurance%20benefits)
* [Paying excess ](
### How do I pay for these insurance benefits?
There are no separate payments for insurance benefits. These insurance benefits are automatically included in your NordVPN Ultimate bundle subscription.
### What is the excess, and when do I pay it?
The excess is the amount you must pay towards an insurance claim's overall cost. We Cyber Insurance will then contribute the rest – up to the limit of the cover. The excess for the cyber insurance benefits is 100 GBP per claim. The excess is deducted from the reimbursement you will receive in case of an approved claim.
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I forgot my NordVPN password. What to do?
|
1. Go to the Nord Account entry page: <https://my.nordaccount.com/>, and click on Log in to Nord Account. 
2. Click on Forgot your password? After that, enter your registered E-Mail address and click on Send Reset Link.
3. A password reset link will be automatically sent to your e-mail:
4. Go over to your e-mail account and use the password reset link to set a new NordVPN password. Afterward, you will be able to log in to our applications and connect to our servers.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFo2XTZEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEZYkVcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE5NjI1NjY1OTgwNDMzLUktZm9yZ290LW15LU5vcmRWUE4tcGFzc3dvcmQtV2hhdC10by1kbwY7CFQ6CXJhbmtpCA%3D%3D--1c2669f13fe0448bba84549c89543f7fcaa7e22c
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How to use NordVPN Tray functionality on Linux
|
With the release of the 3.18.0 NordVPN version for Linux, we introduce a new feature for all supported Linux devices – The tray icon. This feature allows you to see and control NordVPN connections more easily.
In order to connect to the VPN, you’ll have to install [NordVPN on your Linux](https://nordvpn.com/download/linux/) device and log in.
## Using Tray on Linux
By default, the NordVPN Tray function should be visible at the top right of your screen when the VPN is open. In case you are unable to see it, open the terminal and enter any NordVPN-related command, such as:
```
nordvpn login
```
or
```
nordvpn
```
At the top right of your screen, you will see a white NordVPN logo. This means you’re not connected to the VPN:
When you click on it, you will see the following information:
* VPN connection status, which will indicate that you're disconnected;
* Quick connect button to connect to a recommended server;
* The settings button, where you can toggle the tray icon and notifications;
* The option to log in, or, if you are already logged in, you will see the email address of your account;
* Log out button;
* Quit button to close the app.
Once you’re connected, the NordVPN logo will be blue instead:
If you click on the blue logo, you will see your VPN connection status and information along with an additional disconnect button:
And now you know how to use the Tray functionality on Linux. Read more on using NordVPN on Linux.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG4Hy06FzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEZYkVcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzI1NTM4NjMyNTk1NjAxLUhvdy10by11c2UtTm9yZFZQTi1UcmF5LWZ1bmN0aW9uYWxpdHktb24tTGludXgGOwhUOglyYW5raQk%3D--2c8b0a85bfada4468a90c5d3059097ff1bc7c1f3
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Manual OpenVPN connection setup on iPad / iPhone
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Note: if you are using iOS 15 or later, please follow this tutorial.
OpenVPN is a popular protocol our specialty servers use to provide extra functionality. This is an alternative connection method for when you are having trouble with the [native NordVPN app for iOS](https://nordvpn.com/download/ios/). Here’s how to configure your iOS device for this connection method:
1. Go to the [App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485?mt=8) on your iPad/iPhone.
2. Tap on Search.
3. Type openvpn connect in the search bar.
4. Tap on the installation button.
5. Enter your iTunes Store credentials and tap OK.
6. Once the app is installed, download the .OVPN configuration file.
Follow the steps below to find the manual connection configuration files:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the OpenVPN configuration files tab.
4. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
5. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Select Open in OpenVPN.Alternatively, if you're brought to a safari window, follow these steps:
1. Click on the Share icon:
2. In the application list, select the OpenVPN Connect application (in case you don't see it, select more and then choose the application as mentioned earlier):
3. Once the OpenVPN Connect application is open, select File:
4. Afterward, select Add:
2. Enter your NordVPN service credentials, choose to save the password in a keychain, and tap ADD in the top right corner.You can find your NordVPN service credentials (username and password) through the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. You will see a pop-up asking for permission to add OpenVPN to your VPN configurations. Click Allow.
2. Tap on the toggle switch to connect to VPN.
3. That’s it! You have successfully connected.
4. To change a server, disconnect from the current server by tapping the toggle switch next to it and enable another imported profile.
5. To disconnect, tap on the same toggle button you used to connect.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHS5seBEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEZYkVcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwMzQ4NjEzODc0MTkzLU1hbnVhbC1PcGVuVlBOLWNvbm5lY3Rpb24tc2V0dXAtb24taVBhZC1pUGhvbmUGOwhUOglyYW5raQo%3D--8a7c89abc874b875cc139198cbbb4affc36a9e6e
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Cyber insurance benefits: coverage and claims
|
This article will cover questions on cyber insurance coverage and claims.
## Table of contents:
* [Types of issues covered by the insurance benefits](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kG--5ec5e8313ef77931b8587c8c9c0597822669ca59#Types%20of%20issues%20covered%20by%20the%20insurance%20benefits)
* [Situations where insurance benefits are not applicable](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kG--5ec5e8313ef77931b8587c8c9c0597822669ca59#Situations%20where%20insurance%20benefits%20are%20not%20applicable)
* [Conditions for making a claim](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kG--5ec5e8313ef77931b8587c8c9c0597822669ca59#Conditions%20for%20making%20a%20claim)
* [Where do the insurance benefits cover you](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kG--5ec5e8313ef77931b8587c8c9c0597822669ca59#Where%20do%20the%20insurance%20benefits%20cover%20you)
* [Cryptocurrency coverage](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kG--5ec5e8313ef77931b8587c8c9c0597822669ca59#Cryptocurrency%20coverage)
### What types of issues do these insurance benefits cover?
Scam loss recovery provides reimbursement when you have transferred funds from a personal account in response to a cyber scam, whereby you have been tricked into opening or responding to emails, text messages, and phone calls that appeared to be from legitimate entities or people who you trust and/or are known to you, which were sent with the purpose of defrauding you. Examples of such [scams](https://nordvpn.com/blog/what-is-a-scam/) include but are not limited to: [phishing](https://nordvpn.com/blog/what-is-phishing/) (emails); [smishing](https://nordvpn.com/blog/smishing/) (text messages); [vishing](https://nordvpn.com/blog/what-is-vishing/) (fraudulent pre-recorded messages); and [spoofing](https://nordvpn.com/blog/spoofing/) (impersonation phone calls).
Online shopping fraud recovery provides reimbursement when you have purchased eligible items/services online from a website/trading platform that turned out to be fraudulent. Some examples include:
* You purchased an item via an online sales advertisement. No receipt or proof of purchase was provided after you completed the payment. The website subsequently went missing, and it turned out the webpage was fraudulent.
* You performed an electronic transaction to book a scheduled cleaning service from an online advertisement, however, no service was rendered, and all the contact details on the ad turned out to be fabricated.
* You performed an electronic transaction to make a purchase from a webpage that was impersonating a legitimate brand, company, or online merchant and only realized it after the transaction was made.
### Are there any situations not covered by these insurance benefits?
There are a number of situations not covered under the following insurance benefits.
#### Not covered by scam loss recovery:
* Any transactions from a business account
* Advance fee fraud, where you are promised goods, services, and/or financial gains in return for an upfront payment, including payment by electronic transaction
* Confidence scams/[romance scams](https://nordvpn.com/blog/online-dating-scams/), where someone befriends you, forms a personal connection with you, or pretends to be interested in a romantic relationship with you and convinces you to transfer money to them.
#### Not covered by online shopping fraud recovery
* Online purchases where cash, cryptocurrency such as bitcoins, vouchers, or reward points are the form of payment
* Online purchases for items/services which are not classed as eligible items/services
* Unauthorized transactions on your payment card or e-money account because of online shopping fraud, leading to the cloning of your payment card or identity theft
### Is there any restriction or condition for making a claim?
The following conditions apply in order to make a claim:
* You must have had an active NordVPN Ultimate bundle subscription at the time of the incident that resulted in your claim.
* You must report the fraud to the Action Fraud website www.actionfraud.police.uk within 24 hours of you discovering it. Action Fraud will issue you with a crime reference number.
* You must notify your bank or your e-money account provider within 24 hours of you discovering the fraud, so it can make attempts to stop any transactions from going through or to trace where the funds have gone.
* You must make reasonable attempts to recover any lost funds.
* You must retain documentary evidence of the fraud.
* You must submit your claim as soon as practicable by completing an online submission via your NordVPN account.
* You must provide accurate information to us in the event of a claim. If you don’t, you could invalidate your insurance benefits, or we might reject a claim.
Please be aware that the insurer is unable to pay any claims that would result in breaches of the UN resolutions, trade or economic sanctions, or other laws of the UK, EU, or USA.
### Where am I covered?
You are covered worldwide, 24 hours a day. However, please be aware that the insurer cannot pay any claims that would result in breaches of the UN resolutions, trade or economic sanctions, or other laws of the UK, EU, or USA.
### Are transactions involving cryptocurrencies like Bitcoin covered?
No, transactions involving cryptocurrency of any kind are not covered by these insurance benefits.
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|
What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBw%3D%3D--c381056efc03e8d5204263ae08b1c5a1bcd3af8c
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Cyber insurance benefits: additional FAQs
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You can find additional questions answered about cyber insurance in this article.
## Table of contents:
* [Ability to purchase additional coverage](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPMOtbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMTg1OTk3MTY4NTI5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1hZGRpdGlvbmFsLUZBUXMGOwhUOglyYW5raQg%3D--6d65892bd16e214d88c2248d9b650677cc2724ee#Ability%20to%20purchase%20additional%20coverage)
* [Who is the insurance benefits receiver](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPMOtbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMTg1OTk3MTY4NTI5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1hZGRpdGlvbmFsLUZBUXMGOwhUOglyYW5raQg%3D--6d65892bd16e214d88c2248d9b650677cc2724ee#Who%20is%20the%20insurance%20benefits%20receiver)
* [Waiting period](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPMOtbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMTg1OTk3MTY4NTI5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1hZGRpdGlvbmFsLUZBUXMGOwhUOglyYW5raQg%3D--6d65892bd16e214d88c2248d9b650677cc2724ee#Waiting%20period)
* [Cybersecurity practices that must be followed](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPMOtbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMTg1OTk3MTY4NTI5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1hZGRpdGlvbmFsLUZBUXMGOwhUOglyYW5raQg%3D--6d65892bd16e214d88c2248d9b650677cc2724ee#Cybersecurity%20practices%20that%20must%20be%20followed)
* [Secondary financial impacts coverage](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPMOtbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMTg1OTk3MTY4NTI5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1hZGRpdGlvbmFsLUZBUXMGOwhUOglyYW5raQg%3D--6d65892bd16e214d88c2248d9b650677cc2724ee#Secondary%20financial%20impacts%20coverage)
* [Reasons for getting your insurance benefits canceled or ceased](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPMOtbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMTg1OTk3MTY4NTI5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1hZGRpdGlvbmFsLUZBUXMGOwhUOglyYW5raQg%3D--6d65892bd16e214d88c2248d9b650677cc2724ee#Reasons%20for%20getting%20your%20insurance%20benefits%20canceled%20or%20ceased)
* [Policy renewal](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPMOtbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMTg1OTk3MTY4NTI5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1hZGRpdGlvbmFsLUZBUXMGOwhUOglyYW5raQg%3D--6d65892bd16e214d88c2248d9b650677cc2724ee#Policy%20renewal)
* [Contact direct](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPMOtbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMTg1OTk3MTY4NTI5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1hZGRpdGlvbmFsLUZBUXMGOwhUOglyYW5raQg%3D--6d65892bd16e214d88c2248d9b650677cc2724ee#Contact%20direct)
### Can I purchase additional coverage above the £5,000 limit?
No, you cannot purchase additional coverage above the £5,000 limit.
### Are family members or other individuals using my NordVPN account also covered under this policy?
No, these insurance benefits are only applicable to the owner of the NordVPN account who has purchased the NordVPN Ultimate bundle subscription.
### Is there a waiting period before the insurance benefits cover becomes active?
There is no waiting period. As soon as you have purchased a NordVPN Ultimate bundle subscription, you are covered by the insurance benefits.
### Are there any specific cybersecurity practices I need to follow to ensure my claim will be valid?
You are responsible for taking reasonable precautions to prevent losses due to cyber fraud. Such precautions include avoiding clicking on suspicious links and [verifying the identity](https://nordvpn.com/blog/identity-verification/) of their sender, e.g., checking the email address and/or phone number or verifying payee information with the bank before responding.
You must also comply with the terms and conditions of your bank or e-money account provider and follow any instructions given by them with regard to avoiding [fraud](https://nordvpn.com/blog/what-is-fraud/), such as never disclosing login details, PIN numbers, or [OTP (One-Time-Passcodes)](https://nordvpn.com/blog/one-time-password-explained/) to anyone.
If you have been a victim of cyber fraud, you must notify your bank or e-money account provider within 24 hours of you discovering the fraud, so they can make attempts to stop the transaction from going through or trace where the funds have gone.
If you have failed to adhere to any of the above, or if it is deemed that you have been unreasonably negligent, then your claim may be denied.
### In the case of a cyber scam, am I covered for any secondary financial impacts, like loss of investment gains?
No, the insurance benefits only cover funds transferred or transactions made by you directly in response to a cyber scam.
### In what circumstances might Chubb or NordVPN cancel or cease the insurance benefits cover?
Either the insurer (Chubb) or the group policyholder (NordVPN) may cancel or cease the insurance benefits for any of the following reasons:
* by mutual agreement between the two parties.
* if you, or anyone acting on your behalf, knowingly makes a claim which is in any way dishonest, false, or fraudulent.
You will be notified in the event of cancellation of these insurance benefits.
### How do I renew my policy, and will there be any change in terms upon renewal?
As long as you have an active NordVPN Ultimate bundle subscription, you need not take any additional action. The policy and the insurance benefits will continue, and there will be no changes to the terms of the policy upon renewal as long as the group policy between Chubb and NordVPN is valid. However, if there are any changes to the group policy or if the group policy is no longer valid, you will be notified at least 60 days in advance.
### Is there any way to reach out to someone if I have any additional questions?
If you have any additional questions about the insurance benefits, you can contact chubbcyberclaims@ie.sedgwick.com
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Cyber insurance benefits: subscription and cancellation
|
This article covers common questions relating to your cyber insurance benefits subscription and its cancellation.
### How do I cancel my cyber insurance benefits?
Your cyber insurance benefits will end when you cancel your NordVPN Ultimate bundle subscription.
### Will my insurance benefits still be valid if I move abroad?
The insurance benefits are currently only available to customers residing in the UK, US, SE, DE, FR, IT, NL. Hence, it will be available only if you move to one of these countries.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE8dFhcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJdL2hjL2VuLXVzL2FydGljbGVzLzIwMTg3ODMwMzAzODg5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1zdWJzY3JpcHRpb24tYW5kLWNhbmNlbGxhdGlvbgY7CFQ6CXJhbmtpCQ%3D%3D--11afada7b9d241bc43a761a29ca35a4459b59cd7
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Cyber insurance benefits: insurance claims process
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This article will answer questions about the cyber insurance claims process.
## Table of contents:
* [Filing a claim due to a cyber scam or an online shopping fraud](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjQzMTUyMDE3LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1pbnN1cmFuY2UtY2xhaW1zLXByb2Nlc3MGOwhUOglyYW5raQo%3D--e7723e9323ccc1e7fbadc981c3925ff16c30070a#Filing%20a%20claim%20due%20to%20a%20cyber%20scam%20or%20an%20online%20shopping%20fraud)
* [Unable to file a claim via NordVPN account](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjQzMTUyMDE3LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1pbnN1cmFuY2UtY2xhaW1zLXByb2Nlc3MGOwhUOglyYW5raQo%3D--e7723e9323ccc1e7fbadc981c3925ff16c30070a#Unable%20to%20file%20a%20claim%20via%20NordVPN%20account)
* [Documentation needed to access a claim](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjQzMTUyMDE3LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1pbnN1cmFuY2UtY2xhaW1zLXByb2Nlc3MGOwhUOglyYW5raQo%3D--e7723e9323ccc1e7fbadc981c3925ff16c30070a#Documentation%20needed%20to%20access%20a%20claim)
* [Covered and possible to claim budget](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjQzMTUyMDE3LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1pbnN1cmFuY2UtY2xhaW1zLXByb2Nlc3MGOwhUOglyYW5raQo%3D--e7723e9323ccc1e7fbadc981c3925ff16c30070a#Covered%20and%20possible%20to%20claim%20budget)
* [Claim process length and updates](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjQzMTUyMDE3LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1pbnN1cmFuY2UtY2xhaW1zLXByb2Nlc3MGOwhUOglyYW5raQo%3D--e7723e9323ccc1e7fbadc981c3925ff16c30070a#Claim%20process%20length%20and%20updates)
### How do I file a claim in the event of a cyber scam or online shopping fraud?
The easiest way to file a claim is via your NordVPN account. Simply log in and select “Cyber insurance” on your account home page. Next, select the “File a claim” button, and from there, you will be asked to select which insurance benefit your claim relates to. You will then be prompted to enter some contact information and details about the incident and follow the remaining steps to completion.
### What do I do if I am unable to file the claim via my NordVPN account?
Alternatively, you can submit your claim to chubbcyberclaims@ie.sedgwick.com, entering “NordVPN claims” in the subject line, providing your name, address, email address, and phone number, a description of the incident, and attaching any supporting documentation.
### What documentation is required to support a claim?
The following supporting documents will be required to assess any claims:
#### For claims under scam loss recovery, supporting documentation includes:
* A bank statement showing evidence of bank transfers relating to the incident
* A copy of the police report/crime reference number obtained after reporting the incident to Action Fraud via www.actionfraud.police.uk
* A copy of any chat communication, SMS, call logs, email, website, or other method of digital communication that led to the incident or request for funds
* A copy of any chat communication, SMS, call logs, email, website, or other method of digital communication showing reasonable attempts to recover the funds back from the third party
* Any additional supporting documents proving that you are the victim of fraud
#### For claims under online shopping fraud recovery, supporting documentation includes:
* A bank statement showing evidence of purchase relating to the incident
* A copy of the police report/crime reference number obtained after reporting the incident to Action Fraud via www.actionfraud.police.uk
* A copy of any chat communication, SMS, call logs, email, website, or other method of digital communication showing reasonable attempts to recover the funds back from the vendor
* Any additional supporting documents proving that you are the victim of fraud
You can attach the supporting documents in the online portal once you are redirected via the “File a claim” button on your NordVPN account, so make sure you have them ready to have as quick handling of your claim as possible.
### What is the maximum amount I can claim?
The maximum amount you can claim under the insurance benefits in total is £5,000 within a 12-month period.
### How long does the claim process typically take, and how will I be updated on the status of my claim?
After submitting a claim, you should receive an acknowledgment email within 1 hour confirming your submission. Please allow for up to 7 business days for us to process your claim. You may be contacted for further information, so please look out for communications to help us process your claim as quickly as possible. Once a claim is approved, payment to your account will typically take 3-5 business days. Please note that we will only make claim payments to a bank account registered in your name in the United Kingdom.
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What is Threat Protection Pro™ and Threat Protection?
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Threat Protection Pro™ is a feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. You don't need an active VPN connection for Threat Protection Pro™ to work. Click here to learn more.
Threat Protection Pro™ is available on:
* Windows (You may also choose Threat Protection)
* macOS (You may also choose Threat Protection on the App Store NordVPN version)
Threat Protection is a feature that blocks ads, trackers, and unsafe domains based on DNS filtering. It only works when you're connected to one of the NordVPN's servers.
Threat Protection is available on:
* Android
* iOS
* Linux
* macOS
* Windows
* NordVPN Chrome Extension
* NordVPN Firefox Extension
* NordVPN Edge Extension
### What is the difference between Threat Protection Pro™ and Threat Protection?
The main differences between the two features are:
* Threat Protection Pro™ works without being connected to the VPN, but you must be connected to one of the NordVPN servers to use the Threat Protection feature.
* Windows and macOS devices support both Threat Protection Pro™ and Threat Protection features. Meanwhile, Android, iOS, and Linux devices and Chrome, Firefox, and Edge extensions support only Threat Protection.
* Threat Protection Pro™ deletes any malware-ridden file during download and blocks trackers, while Threat Protection doesn't.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH2CT2%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5NTA4NzY1NTIxNDI1LVdoYXQtaXMtVGhyZWF0LVByb3RlY3Rpb24tUHJvLWFuZC1UaHJlYXQtUHJvdGVjdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--3e1eb870e56e8d0ced93455433bed8f7d372706d
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Should I choose NordVPN app or NordVPN extension?
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When purchasing a NordVPN subscription, you get access to the [NordVPN application](https://nordvpn.com/download/) for Windows, Android, macOS, iOS, and Linux OS devices. You also get access to the [NordVPN proxy extension](https://nordvpn.com/features/proxy-extension/) for your Chrome, Edge, and Firefox browsers. While both provide security and hide your online presence, they do have different additional benefits.
## NordVPN extension's main benefits:
* NordVPN's proxy extension does not ask for administrator rights for use.
* Secures only your browser traffic.
* Shorter setup than the application.
* The extension allows you to access blocked websites and streaming services without closing or minimizing your browser.
* You can choose websites you wish to exclude from the secure connection using the [Split Tunneling](https://nordvpn.com/features/split-tunneling/) feature.
## NordVPN application's main benefits:
* Has different server categories such as [Double VPN Servers](https://nordvpn.com/features/double-vpn/), [Obfuscated Servers](https://nordvpn.com/features/obfuscated-servers/), and [Dedicated IP](https://nordvpn.com/features/dedicated-ip/).
* Let's you choose between [OpenVPN and Nordlynx](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) connection protocols.
* You can prevent your device from making unprotected connections by using the [Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work) feature.
* Offers a new secure communication between devices feature - [Meshnet](https://nordvpn.com/meshnet/).
* Prevent others from exploiting account information leaked to the dangerous dark web while using the [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) feature.
* Allows you to choose specific cities/regions.
Which product version you should use depends on your online security needs.
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Change your DNS servers on Windows
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Here's how you can change the DNS servers on...
* [Windows 7,8.1,10](https://support.nordvpn.com/Connectivity/Windows/1088041672/Change-your-DNS-servers-on-Windows.htm#Windows%207,8.1,10)
* [Windows 11](https://support.nordvpn.com/Connectivity/Windows/1088041672/Change-your-DNS-servers-on-Windows.htm#Windows%2011)
## Windows 7,8.1,10
1. Right-click the network icon (or the Wi-Fi icon if you are connected to Wi-Fi) in the taskbar notification area and select Network and Sharing Center.
2. Select Change adapter options.
3. Right-click the TAP-NordVPN Windows adapter V9 and choose Properties.
4. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
5. Select Use the following DNS server addresses and enter NordVPN's DNS addresses:Preferred DNS server: 103.86.96.100Alternate DNS server: 103.86.99.100
6. Repeat steps 3-5 for your physical network adapter, which will be called Ethernet or Wi-Fi (depending on which one you use).
And you're done! The DNS servers should have now been successfully set.
## On Windows 11
1. At the bottom of your screen, find and press on the magnifying glass icon. 
2. A window with a search bar will appear. Type in "Manage Network Adapter Settings" and open the matching result.
3. Find TAP-NordVPN Windows adapter V9, and click on it. More details will appear, including the option to "View additional properties". Press it. 
4. Next to "DNS server assignment" press the "Edit" button. 
5. In the small pop-up box, select "Manual".
6. Now, adjust the settings as follows:IPv4 turned ONPreferred DNS: 103.86.96.100Alternate DNS: 103.86.99.100IPv6 turned OFFThen, press Save.7. Repeat steps 3-6 for your physical network adapter, which will be called Ethernet or Wi-Fi (depending on which one you use)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF4VlwdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzE5OTE3MzEyNTIyMjU3LUNoYW5nZS15b3VyLUROUy1zZXJ2ZXJzLW9uLVdpbmRvd3MGOwhUOglyYW5raQk%3D--d34bf0740d1cc88cf8a6b8bce9b407a0549fce4f
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What to do if you’re unable to redeem NordVPN service from Revolut?
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If you are not able to redeem your NordVPN coupon, or your subscription does not get activated, please make sure that the following is in order:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEobdndGzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzMwNjM5NjQ5NTMyMDQ5LUhvdy10by1yZWRlZW0tYS1SZXZvbHV0LU5vcmRWUE4tc3Vic2NyaXB0aW9uBjsIVDoJcmFua2kK--1479aa7973f762aa51c88d19d87b071ce7782da2
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How to redeem a Revolut NordVPN subscription
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In this article you will learn how to redeem your NordVPN subscription gifted from Revolut.
In order to be eligible for a NordVPN subscription, you must have a Premium, Metal, or Ultra plan with Revolut.
Follow the steps below to redeem your subscription:
1. Open your Revolut app.
2. Tap your profile icon in the top-left corner.
3. Select Your plan.
4. Scroll down to your benefits, and tap See all
5. Tap NordVPN and follow the instructions.
Once you have followed these steps, you should have redeemed your NordVPN subscription successfully.
## What to do if you’re unable to redeem NordVPN service from Revolut?
If you are not able to redeem your NordVPN coupon, or your subscription does not get activated, please make sure that the following is in order:
* Your Revolut subscription is active.
* If you have changed your Revolut plan, make sure to re-activate your NordVPN services.
* Check for any spelling mistakes in the NordVPN coupon.
If you are still encountering issues, please contact our [customer support team](https://support.nordvpn.com/hc/en-us/requests/new?ticket_form_id=21068086896145).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEobdndGzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzMwNjM5NjQ5NTMyMDQ5LUhvdy10by1yZWRlZW0tYS1SZXZvbHV0LU5vcmRWUE4tc3Vic2NyaXB0aW9uBjsIVDoJcmFua2kK--1479aa7973f762aa51c88d19d87b071ce7782da2
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What is your money-back policy?
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Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--578f8cbcfaca3ed3fd2d44408fdf84dc00426dac
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Cyber insurance benefits: general questions
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This article will cover general questions regarding cyber insurance benefits.
## Table of contents:
* [What cyber insurance benefits are included with the NordVPN Ultimate bundle subscription?](
* [Who is the insurer of the policy?](
* [How do I qualify for the insurance benefits?](
* [When do the insurance benefits come into force, and when do they terminate?](
* [Is there any personal information shared with the insurer when I purchase a plan with insurance benefits?](
### What cyber insurance benefits are included with the NordVPN Ultimate bundle subscription?
The cyber insurance benefits included with the NordVPN Ultimate bundle subscription are:
* Scam loss recovery provides reimbursement for funds you have transferred from a personal account in response to a fraudulent text message, email, or phone call.
* Online shopping fraud recovery provides reimbursement when you have purchased eligible items online from a website/trading platform that turned out to be fraudulent. Eligible items are any items, services, or digital content that are:
* not counterfeit or fake goods.
* not stocks, shares, bonds, currencies, or digital assets.
* not goods bought using store credit or finance/leasing options or which were not paid in full.
* not goods purchased from an individual through a private transaction.
* not confiscated or declared illegal by any government, customs, or public body.
* not animals or livestock.
* not cash or its equivalents, traveler’s cheques, or tickets.
* not classified as real estate.
* not motor vehicles, motorcycles/scooters, watercraft or aircraft, and any equipment and/or parts necessary for their operation or maintenance.
* not subscription-based, where you are paying a recurring fee for a service.
### Who is the insurer of the policy?
The policy's insurer that provides you with the insurance benefits is Chubb European Group SE, UK Branch. For more information about Chubb, please visit <https://www.chubb.com/uk-en/about-us-uk.html>.
### How do I qualify for the insurance benefits?
The insurance benefits will be provided on the condition that the insured person:
1. a) is over 18 years of age and is resident and domiciled in the United Kingdom at the start of the coverage period and for the duration of the entire coverage period; and
2. b) holds a NordVPN Ultimate bundle subscription in effect for the duration of the coverage period.
The time when the incident occurred means:
* For claims under the scam loss recovery category — the date you transferred funds in response to a fraudulent text, email, or phone call.
* For claims under the online shopping fraud recovery category — the date you purchased the items/services online.
### When do the insurance benefits come into force, and when do they terminate?
The insurance benefits enter into force as soon as you purchase a NordVPN Ultimate bundle subscription and will terminate:
* if you cancel auto-renewal for your NordVPN Ultimate bundle subscription.
* if the insurer or NordVPN serves notice to end the insurance benefits.
### Is there any personal information shared with the insurer when I purchase a plan with insurance benefits?
No, your personal information is not shared with the insurer when you purchase a plan with insurance benefits. However, if you need to file a claim under any of the insurance benefits, you will be asked to provide your name, address, and email address and may be requested to provide additional information necessary for the purpose of verifying a claim.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHJDAhcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJRL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2NDgxMzQ2OTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1nZW5lcmFsLXF1ZXN0aW9ucwY7CFQ6CXJhbmtpBw%3D%3D--754f5ed9c4d746210ad2e616739b04282c9bdafa
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Cyber insurance benefits: payment and charges
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This article will cover cyber insurance payment and charges questions.
## Table of contents:
* [Paying for insurance benefits](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFBeVJcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg3NzI5OTY5NDI1LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1wYXltZW50LWFuZC1jaGFyZ2VzBjsIVDoJcmFua2kI--5877d16bcf93e714e06b2c5bf53732920d953caf#Paying%20for%20insurance%20benefits)
* [Paying excess ](
### How do I pay for these insurance benefits?
There are no separate payments for insurance benefits. These insurance benefits are automatically included in your NordVPN Ultimate bundle subscription.
### What is the excess, and when do I pay it?
The excess is the amount you must pay towards an insurance claim's overall cost. We Cyber Insurance will then contribute the rest – up to the limit of the cover. The excess for the cyber insurance benefits is 100 GBP per claim. The excess is deducted from the reimbursement you will receive in case of an approved claim.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFBeVJcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg3NzI5OTY5NDI1LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1wYXltZW50LWFuZC1jaGFyZ2VzBjsIVDoJcmFua2kI--5877d16bcf93e714e06b2c5bf53732920d953caf
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Cyber insurance benefits: coverage and claims
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This article will cover questions on cyber insurance coverage and claims.
## Table of contents:
* [Types of issues covered by the insurance benefits](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kJ--7db91134c3d6567d08023697038526d1a500a3ba#Types%20of%20issues%20covered%20by%20the%20insurance%20benefits)
* [Situations where insurance benefits are not applicable](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kJ--7db91134c3d6567d08023697038526d1a500a3ba#Situations%20where%20insurance%20benefits%20are%20not%20applicable)
* [Conditions for making a claim](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kJ--7db91134c3d6567d08023697038526d1a500a3ba#Conditions%20for%20making%20a%20claim)
* [Where do the insurance benefits cover you](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kJ--7db91134c3d6567d08023697038526d1a500a3ba#Where%20do%20the%20insurance%20benefits%20cover%20you)
* [Cryptocurrency coverage](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kJ--7db91134c3d6567d08023697038526d1a500a3ba#Cryptocurrency%20coverage)
### What types of issues do these insurance benefits cover?
Scam loss recovery provides reimbursement when you have transferred funds from a personal account in response to a cyber scam, whereby you have been tricked into opening or responding to emails, text messages, and phone calls that appeared to be from legitimate entities or people who you trust and/or are known to you, which were sent with the purpose of defrauding you. Examples of such [scams](https://nordvpn.com/blog/what-is-a-scam/) include but are not limited to: [phishing](https://nordvpn.com/blog/what-is-phishing/) (emails); [smishing](https://nordvpn.com/blog/smishing/) (text messages); [vishing](https://nordvpn.com/blog/what-is-vishing/) (fraudulent pre-recorded messages); and [spoofing](https://nordvpn.com/blog/spoofing/) (impersonation phone calls).
Online shopping fraud recovery provides reimbursement when you have purchased eligible items/services online from a website/trading platform that turned out to be fraudulent. Some examples include:
* You purchased an item via an online sales advertisement. No receipt or proof of purchase was provided after you completed the payment. The website subsequently went missing, and it turned out the webpage was fraudulent.
* You performed an electronic transaction to book a scheduled cleaning service from an online advertisement, however, no service was rendered, and all the contact details on the ad turned out to be fabricated.
* You performed an electronic transaction to make a purchase from a webpage that was impersonating a legitimate brand, company, or online merchant and only realized it after the transaction was made.
### Are there any situations not covered by these insurance benefits?
There are a number of situations not covered under the following insurance benefits.
#### Not covered by scam loss recovery:
* Any transactions from a business account
* Advance fee fraud, where you are promised goods, services, and/or financial gains in return for an upfront payment, including payment by electronic transaction
* Confidence scams/[romance scams](https://nordvpn.com/blog/online-dating-scams/), where someone befriends you, forms a personal connection with you, or pretends to be interested in a romantic relationship with you and convinces you to transfer money to them.
#### Not covered by online shopping fraud recovery
* Online purchases where cash, cryptocurrency such as bitcoins, vouchers, or reward points are the form of payment
* Online purchases for items/services which are not classed as eligible items/services
* Unauthorized transactions on your payment card or e-money account because of online shopping fraud, leading to the cloning of your payment card or identity theft
### Is there any restriction or condition for making a claim?
The following conditions apply in order to make a claim:
* You must have had an active NordVPN Ultimate bundle subscription at the time of the incident that resulted in your claim.
* You must report the fraud to the Action Fraud website www.actionfraud.police.uk within 24 hours of you discovering it. Action Fraud will issue you with a crime reference number.
* You must notify your bank or your e-money account provider within 24 hours of you discovering the fraud, so it can make attempts to stop any transactions from going through or to trace where the funds have gone.
* You must make reasonable attempts to recover any lost funds.
* You must retain documentary evidence of the fraud.
* You must submit your claim as soon as practicable by completing an online submission via your NordVPN account.
* You must provide accurate information to us in the event of a claim. If you don’t, you could invalidate your insurance benefits, or we might reject a claim.
Please be aware that the insurer is unable to pay any claims that would result in breaches of the UN resolutions, trade or economic sanctions, or other laws of the UK, EU, or USA.
### Where am I covered?
You are covered worldwide, 24 hours a day. However, please be aware that the insurer cannot pay any claims that would result in breaches of the UN resolutions, trade or economic sanctions, or other laws of the UK, EU, or USA.
### Are transactions involving cryptocurrencies like Bitcoin covered?
No, transactions involving cryptocurrency of any kind are not covered by these insurance benefits.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kJ--7db91134c3d6567d08023697038526d1a500a3ba
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How can I get a receipt for my payment
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If you are looking for information on how to generate an Invoice for your payment, please check this article instead: [How can I get an Invoice for my company?](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company)
1. Log in to your account on the [Nord Account](https://my.nordaccount.com/) page.
2. Navigate to Billing History.
3. Click the Receipt button under the Download column.
4. Wait until a PDF file icon pops-up. Click on the Receipt highlight to download it.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF41iyHEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzcxNzgyMTM3ODczLUhvdy1jYW4tSS1nZXQtYS1yZWNlaXB0LWZvci1teS1wYXltZW50BjsIVDoJcmFua2kK--3c175a9c60f5474fb7df79de6a44a6d4fe93f75a
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What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF41iyHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--0a0ca7369b739c3ec00141e7166f4668140c1de3
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How can I get an Invoice for my company
|
If you are looking for a guide on how to get a receipt, check this article: How can I get a receipt for my payment?
1. Log in to your account on the Nord Account page.
2. Navigate Billing History. Click the Invoice button under the Download column.
3. A window will pop-up, asking for additional information. Please input all the required information and click Generate Invoice.
4. Wait until a PDF file icon pops up. Click on the Invoice highlight to download it.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJF6aQL1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF41iyHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MDA1MTI2ODAxLUhvdy1jYW4tSS1nZXQtYW4tSW52b2ljZS1mb3ItbXktY29tcGFueQY7CFQ6CXJhbmtpBw%3D%3D--11116093905ab08228eece7b04f9a9aa3c5fa11e
|
How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF41iyHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQg%3D--1b2f9b71dd384dba29e74b5a9c061a527d9531bf
|
Unauthorised use of Credit or Debit card
|
NordVPN provides VPN services through subscriptions. If you see a suspicious charge from NordVPN or any Nord product on your card statement, contact customer support for help:
* Email: support@nordvpn.com
* Live chat: Click the chat bubble at the bottom-right of their website.
To help identify the payment, provide these details:
* First six and last four digits of the card
* Cardholder name
* Amount charged
* Date of the transaction
Sometimes, the charges might be due to a friend or family member using your card.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8jX3nEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF41iyHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1OTQxNTc0ODAxLVVuYXV0aG9yaXNlZC11c2Utb2YtQ3JlZGl0LW9yLURlYml0LWNhcmQGOwhUOglyYW5raQk%3D--96e611ddffdc8ff0bac92b428f69eca611d29db6
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Dedicated IP: Renewal and cancellation
|
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF41iyHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQo%3D--03c61bc23d6868e37a3ce688603a3a9c3d277f25
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How to get NordVPN with activation code
|
To begin using NordVPN, you must activate your account using a [25-character “activation key”](https://my.nordaccount.com/activate/), which can be purchased from a physical or online retailer. This is the only method available for activating your account using the activation key.
To activate NordVPN with an activation key, follow the instructions below:
1. Enter your NordVPN activation code and your email address, then click Continue.
2. Check for the verification code in your email inbox.
3. Copy the verification code from the email we sent you and paste it into the box.
4. If you are a new NordVPN user, create a password for your Nord Account. Otherwise, type in your old password to log in.
5. Download the NordVPN app.
After you've set up your NordVPN account with the activation code and downloaded the app - you'll need to install it. Read our blog's article on [how to set up NordVPN](https://nordvpn.com/blog/how-to-set-up-a-vpn/).
If you experience any error when entering the activation code, please check [our article on common issues with activation codes](https://support.nordvpn.com/hc/en-us/articles/20286544549777-Common-issues-with-activation-codes).A useful reminder: Using a cracked version of NordVPN may lead to the loss of sensitive information, such as personal credentials. There is software online that promises one free access to ”cracked” NordVPN accounts. However, NordVPN serial cracks are most often chock-full of malware, adware intended to gain access to your credentials or devices, or other online threats. We recommend that you read about the [dangers of cracking programs](https://nordvpn.com/blog/crack/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEvyoDnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXSFRzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1OTk1ODUxNjY1LUhvdy10by1nZXQtTm9yZFZQTi13aXRoLWFjdGl2YXRpb24tY29kZQY7CFQ6CXJhbmtpBg%3D%3D--7ca84ce38acb01212cfa218db0e032c8f2f51497
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I did not receive an activation email
|
When signing up for the [NordVPN service](https://nordvpn.com/), you need to enter an email address. You will be using it for login and will receive your password to that same address. So make sure that the email address you provide is valid and can be accessed by you.
If you have signed up successfully but have not received any email with your login credentials, follow these steps:
* Wait for up to 5 minutes after the signup for your email to arrive.
* Check your junk, spam, promotions, and other sections of your email account. Activation emails are sent to many users so that they might be flagged for spam or similar.
* You can get your password resent by following these steps:
1. Login to your Nord Account on this page: <https://my.nordaccount.com/>
2. Click on Forgot your password? hyperlink:
3. Enter your Nord Account registration e-mail address and click Send Reset Link:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEYjiP1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXSFRzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0NTYxMTc0NjczLUktZGlkLW5vdC1yZWNlaXZlLWFuLWFjdGl2YXRpb24tZW1haWwGOwhUOglyYW5raQc%3D--27c3cb9b19e94bf8ba4b2aec113b0725beb9fa3e
|
How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXSFRzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQg%3D--467ac9eaa1034f61cf08400643bb290351d7aed7
|
What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXSFRzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpCQ%3D%3D--c2a399af556c0784bb1eeac1186d2625dea14c2a
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I have just paid. Will I be charged again
|
Any payment method other than CoinPayments, prepaid and gift cards, will create an ongoing subscription. It will automatically charge you after your NordVPN account expires.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFBdCH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXSFRzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0NTI1OTI2ODAxLUktaGF2ZS1qdXN0LXBhaWQtV2lsbC1JLWJlLWNoYXJnZWQtYWdhaW4GOwhUOglyYW5raQo%3D--6b6cf5ca9893971285f4cbbde9ffe35335917c0f
|
Plans and prices of NordVPN service
|
In this article, you will learn about Nord subscription plan options. [NordVPN subscription plan prices](https://nordvpn.com/pricing/) are regularly updated on our website.
You can purchase NordVPN plans directly from the App Store or [Google Play Store](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en), or from the Nord pricing page, where you’ll find all available options.
## Subscription plans
On the [NordPVN pricing page](https://nordvpn.com/pricing/#compare-plans-desktop) you’ll find the available options:
* [Basic](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kG--015355f155659bb87696ce90e45f764547bf9486#Basic)
* [Plus](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kG--015355f155659bb87696ce90e45f764547bf9486#Plus)
* [Complete](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kG--015355f155659bb87696ce90e45f764547bf9486#Complete)
* [Ultra](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kG--015355f155659bb87696ce90e45f764547bf9486#Ultra)
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan focuses on core security and privacy, making it a great choice for users who only need reliable VPN protection.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan provides a well-rounded security suite, combining VPN protection with advanced tools to protect your online activities.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is perfect for those who want complete online security, privacy, and secure cloud storage in one package.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* IncogniPersonal data removal tool
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is ideal for users who want maximum security, privacy, and data protection, including the ability to remove personal data from online sources.
## FAQs
How do I get a NordVPN subscription?
If you’re trying to subscribe to NordVPN, follow our handy guide on [how to get a subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
What subscription plans does NordVPN offer?
NordVPN currently offers 2-year, 1-year, and 1-month subscription plans.
Can I pay for a NordVPN subscription in monthly installments?
You can pay monthly by selecting NordVPN’s 1-month plan. NordVPN’s 2-year and 1-year plans must be [paid for in full](https://support.nordvpn.com/hc/en-us/articles/19476182512273-Does-NordVPN-charge-all-at-once) at purchase.
Does NordVPN have a family plan?
Yes, NordVPN now offers a [Family Plan](https://nordvpn.com/pricing/family-site/). It includes the same [subscription options]( Plus, Complete, and Ultra—each with the same features and benefits. The key difference is that the Family Plan allows you to create up to five separate accounts.
Do you offer discounts or coupons for NordVPN plans?
Yes — we have an extensive guide on [how to get NordVPN cheaper.](https://support.nordvpn.com/hc/en-us/articles/19477702164369-How-to-get-NordVPN-cheaper) You can also find our special [monthly deals](https://nordvpn.com/coupon/?nv_tri=TC_4672000958802338_1740990944276&nv_trs=1743145761762_1743150468731_38_251&_gl=1*fomogl*_gcl_aw*R0NMLjE3NDMwODcyNjguQ2p3S0NBanc3cE9fQmhBbEVpd0E0cE1RdkZvWHk2UWEtS0pFOTNOYkk4SWhTY2VhOVJGbGdFaldOTkZxTUxwcXUtNWlCTzQ0ODNXQTFSb0NmOElRQXZEX0J3RQ..*_gcl_au*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*FPAU*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*_ga*MTc2ODgyMjcxMy4xNzQwOTkwOTQ1*_ga_LEXMJ1N516*MTc0MzE0NTcwMi40Mi4xLjE3NDMxNTAzOTUuMjUuMC4w&_ga=2.254984456.1665114719.1742821287-1768822713.1740990945).
What is your money-back guarantee and how do I cancel?
To learn more about our money-back guarantee, check out [our refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy). If you wish to cancel your subscription, [follow our cancellation guide](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kG--015355f155659bb87696ce90e45f764547bf9486
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What should I do if I choose the wrong VAT country?
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You can [generate an invoice](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company) from your [NordAccount](https://my.nordaccount.com/) and then claim the tax return in your local tax office. Alternatively, our [support can issue a refund](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy) for your payment, and then you can re-subscribe to our service while selecting a country with a different VAT.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFbhAH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NzQzOTkwMTExMTIxLVdoYXQtaXMtVkFULWFuZC13aHktYW0tSS1jaGFyZ2VkBjsIVDoJcmFua2kH--5804a1ea1a8cc5de3ae67e5950b20d9df04a549d
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What is VAT, and why am I charged
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VAT (Value Added Tax) is a tax that is added to goods and services, including digital services. We collect VAT on behalf of the country you select on the [checkout page](https://nordcheckout.com/?product_group=nordvpn&cart_id=2d53ba3b-8d07-4190-a795-f63fa287ffef) and use the EU VAT MOSS system which covers all European countries. We pay VAT quarterly to the respective countries as this is mandatory for online software sales.
You can see a VAT charge next to the price of the NordVPN service under the Order summary.
## What should I do if I choose the wrong VAT country?
You can [generate an invoice](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company) from your [NordAccount](https://my.nordaccount.com/) and then claim the tax return in your local tax office. Alternatively, our [support can issue a refund](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy) for your payment, and then you can re-subscribe to our service while selecting a country with a different VAT.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFbhAH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NzQzOTkwMTExMTIxLVdoYXQtaXMtVkFULWFuZC13aHktYW0tSS1jaGFyZ2VkBjsIVDoJcmFua2kH--5804a1ea1a8cc5de3ae67e5950b20d9df04a549d
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I have been charged twice
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Please [contact our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) and provide as much information about your payment as possible. We need it to have a better ability to identify your payments. The information that would help us:
* Payment type (credit card, CoinPayments, etc.)
* Payment date(s) - tell us your last 5 payment dates
* Transaction ID or payment number of your last 5 payments that you were provided.
* In some cases, we may ask you for a photo/screenshot proof of your transaction.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGhvgn1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJAL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MTI4MTQ3NzI5LUktaGF2ZS1iZWVuLWNoYXJnZWQtdHdpY2UGOwhUOglyYW5raQo%3D--b1dfa2cac48bf29d9e9613cf5689a936c3112b01
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What is your money-back policy?
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Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFWUSf1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--eacbbfbc81da7c3f5149fe4c1f526e0ab835145c
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How to cancel auto-renewal for your subscription
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If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFWUSf1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--c4bf77e60788a8cb12d7b2bb53dd6744109a5765
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I can't make a payment
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Payments may fail for various reasons. Here are a few tips you might find useful.
Credit Card
To avoid multiple charges or a temporary hold of funds, do not make repeated attempts to complete a purchase.
You may contact your credit card company – it is likely to have information about the failed transaction and the status of your account.
If you’ve tried to make a payment with a credit card, but your account is still not active, there are a few common causes:
* Insufficient funds. Check if your bank account has enough credit to make the payment.
* Incorrect information. The information you provide when paying must match the information on your credit card.
* Expired card. Check the expiration date of your card.
* Fraud detection. This usually happens when you try to make a payment while connected to a VPN or when using a proxy. Having an unusual IP address (such as an IP address of a country different from the one where your credit card was issued) may also be the cause.
* The transaction was declined by the issuing bank. You may want to contact your bank and allow future payments to NordVPN.
If you use a prepaid credit card, register it online before use. Contact the card issuer if you have trouble completing the registration.
CoinGate
Have you tried to make a payment with Crypto Currencies but your account is still inactive? Your transaction may not have been confirmed in the coin network yet – just give it more time.
Your transaction might also have timed out if you took too long to make the payment. In this case, [contact our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support), and we will be glad to help you.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHfbYz0EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFWUSf1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI9L2hjL2VuLXVzL2FydGljbGVzLzE5NzQyMDI1NzAzMzEzLUktY2FuLXQtbWFrZS1hLXBheW1lbnQGOwhUOglyYW5raQg%3D--b0427c7ce7f758b665b2e31af699895cfa317faf
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How can I renew my NordVPN subscription?
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If you had a [NordVPN subscription](https://nordcheckout.com/) before that you have decided to discontinue and wish to subscribe to our services again - you can do that in two ways:
### Activate your subscription via Nord Account:
1. Open [Nord Account](https://my.nordaccount.com/) and choose to log in.
2. Enter your registered NordVPN email address and password, then click "Log in."
3. On the homepage of Nord Account, click to "Renew plan."
### Purchase a new subscription:
1. Go to NordVPN's official website by clicking [here](https://nordvpn.com/pricing/).
2. Follow the subscription purchase process shown in this article: [How to purchase a NordVPN subscription](https://nordvpn.zendesk.com/hc/en-us/articles/19478048190481).
3. Enter your existing Nord Account email address for a renewal to be added. No need to create a new account.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFC3lFzEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFWUSf1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzIwMjg2NTA0MDU5NDA5LUhvdy1jYW4tSS1yZW5ldy1teS1Ob3JkVlBOLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCQ%3D%3D--3da9fb4e820a5c7d7fc0b9bd0615aef7d1125497
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Dedicated IP: Renewal and cancellation
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If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFWUSf1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQo%3D--beb8538ed52cdc762c20ac41f9f7ab7d5390b791
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How to cancel auto-renewal for your subscription
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If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFBdCH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBg%3D%3D--8e3305ef9452d4232e3ac01410381fad61268544
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What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFBdCH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBw%3D%3D--b99d76833f0c2f4b75d67d5fe2105875a4f5aee8
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Unauthorised use of Credit or Debit card
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NordVPN provides VPN services through subscriptions. If you see a suspicious charge from NordVPN or any Nord product on your card statement, contact customer support for help:
* Email: support@nordvpn.com
* Live chat: Click the chat bubble at the bottom-right of their website.
To help identify the payment, provide these details:
* First six and last four digits of the card
* Cardholder name
* Amount charged
* Date of the transaction
Sometimes, the charges might be due to a friend or family member using your card.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8jX3nEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFBdCH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1OTQxNTc0ODAxLVVuYXV0aG9yaXNlZC11c2Utb2YtQ3JlZGl0LW9yLURlYml0LWNhcmQGOwhUOglyYW5raQg%3D--d72250c01aea51ebfad4fe85d4a6e384d5e4fef6
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How much will I need to pay upon renewal?
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At the end of your initial plan, your subscription will be renewed automatically and you will be charged the applicable renewal price for the service. You can find more information on renewal prices in our [subscription renewal pricing page](https://my.nordaccount.com/legal/pricing/).
The renewal price is subject to change, but you will be notified of any changes by email before your subscription is renewed.
You don’t need to renew your NordVPN subscription manually — unless you [cancel auto-renewal for your subscription](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription), it will be renewed automatically.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFz%2FuG2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFBdCH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NDc3MTczMjY5MjY1LUhvdy1tdWNoLXdpbGwtSS1uZWVkLXRvLXBheS11cG9uLXJlbmV3YWwGOwhUOglyYW5raQk%3D--68e56a69cd087467c012ceabfa94c47c2abe3a69
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I did not receive an activation email
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When signing up for the [NordVPN service](https://nordvpn.com/), you need to enter an email address. You will be using it for login and will receive your password to that same address. So make sure that the email address you provide is valid and can be accessed by you.
If you have signed up successfully but have not received any email with your login credentials, follow these steps:
* Wait for up to 5 minutes after the signup for your email to arrive.
* Check your junk, spam, promotions, and other sections of your email account. Activation emails are sent to many users so that they might be flagged for spam or similar.
* You can get your password resent by following these steps:
1. Login to your Nord Account on this page: <https://my.nordaccount.com/>
2. Click on Forgot your password? hyperlink:
3. Enter your Nord Account registration e-mail address and click Send Reset Link:
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Plans and prices of NordVPN service
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In this article, you will learn about Nord subscription plan options. [NordVPN subscription plan prices](https://nordvpn.com/pricing/) are regularly updated on our website.
You can purchase NordVPN plans directly from the App Store or [Google Play Store](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en), or from the Nord pricing page, where you’ll find all available options.
## Subscription plans
On the [NordPVN pricing page](https://nordvpn.com/pricing/#compare-plans-desktop) you’ll find the available options:
* [Basic](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG0FBz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kG--c3ec3de40011cdb4b1e7a3a387199dc22e4e4d5a#Basic)
* [Plus](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG0FBz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kG--c3ec3de40011cdb4b1e7a3a387199dc22e4e4d5a#Plus)
* [Complete](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG0FBz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kG--c3ec3de40011cdb4b1e7a3a387199dc22e4e4d5a#Complete)
* [Ultra](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG0FBz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kG--c3ec3de40011cdb4b1e7a3a387199dc22e4e4d5a#Ultra)
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan focuses on core security and privacy, making it a great choice for users who only need reliable VPN protection.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan provides a well-rounded security suite, combining VPN protection with advanced tools to protect your online activities.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is perfect for those who want complete online security, privacy, and secure cloud storage in one package.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* IncogniPersonal data removal tool
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is ideal for users who want maximum security, privacy, and data protection, including the ability to remove personal data from online sources.
## FAQs
How do I get a NordVPN subscription?
If you’re trying to subscribe to NordVPN, follow our handy guide on [how to get a subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
What subscription plans does NordVPN offer?
NordVPN currently offers 2-year, 1-year, and 1-month subscription plans.
Can I pay for a NordVPN subscription in monthly installments?
You can pay monthly by selecting NordVPN’s 1-month plan. NordVPN’s 2-year and 1-year plans must be [paid for in full](https://support.nordvpn.com/hc/en-us/articles/19476182512273-Does-NordVPN-charge-all-at-once) at purchase.
Does NordVPN have a family plan?
Yes, NordVPN now offers a [Family Plan](https://nordvpn.com/pricing/family-site/). It includes the same [subscription options]( Plus, Complete, and Ultra—each with the same features and benefits. The key difference is that the Family Plan allows you to create up to five separate accounts.
Do you offer discounts or coupons for NordVPN plans?
Yes — we have an extensive guide on [how to get NordVPN cheaper.](https://support.nordvpn.com/hc/en-us/articles/19477702164369-How-to-get-NordVPN-cheaper) You can also find our special [monthly deals](https://nordvpn.com/coupon/?nv_tri=TC_4672000958802338_1740990944276&nv_trs=1743145761762_1743150468731_38_251&_gl=1*fomogl*_gcl_aw*R0NMLjE3NDMwODcyNjguQ2p3S0NBanc3cE9fQmhBbEVpd0E0cE1RdkZvWHk2UWEtS0pFOTNOYkk4SWhTY2VhOVJGbGdFaldOTkZxTUxwcXUtNWlCTzQ0ODNXQTFSb0NmOElRQXZEX0J3RQ..*_gcl_au*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*FPAU*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*_ga*MTc2ODgyMjcxMy4xNzQwOTkwOTQ1*_ga_LEXMJ1N516*MTc0MzE0NTcwMi40Mi4xLjE3NDMxNTAzOTUuMjUuMC4w&_ga=2.254984456.1665114719.1742821287-1768822713.1740990945).
What is your money-back guarantee and how do I cancel?
To learn more about our money-back guarantee, check out [our refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy). If you wish to cancel your subscription, [follow our cancellation guide](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription).
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How to cancel auto-renewal for your subscription
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If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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How to setup NordVPN on Android
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect
Android applications version 7.9.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
To begin using NordVPN on your Android device, all you need to do is to download the VPN for Android, sign in (or sign up), and then connect to a NordVPN server. As soon as you've successfully connected to a NordVPN server, your Android's internet connection will be secure and private.
To go through these steps with ease, check out the instructions we provide below. Additionally, you'll find the various ways in which you can adjust the NordVPN app for Android to suit your needs!
## Table of contents:
* How to download and install NordVPN for Android
* How to set up the NordVPN mobile app for Android
* How to use NordVPN Android app
* Choosing between different servers
* Adjusting VPN settings
* (Optional) Sideload the NordVPN app
## How to download and install NordVPN for Android
First, download NordVPN for Android and install the app on your Android device.
1. Open Play Store.
2. Enter NordVPN in the search bar and select the NordVPN app. Tap Install.
### How to set up the NordVPN mobile app for Android
1. Once you’ve installed the application, tap to open it.
2. In the main menu, tap SIGN UP to create a new account or LOG IN if you already have one.
3. Pressing on any of the two buttons above will open your browser and take you to our Nord Account page, where you can either proceed with logging in or creating an account.Please note that in case you're signing up, you will be asked to get a subscription before you may begin using the service. 
### How to use NordVPN Android app
To make your connection to the internet secure and private, connect to a NordVPN server. This can be done in several ways: by pressing on the QUICK CONNECT button, clicking on a country name within the Country List, or finding a server through the search bar.Now you know how to set up a vpn on Android but there's a lot more NordVPN can offer to make your experience the best for you. Let's take a look at the different options and features that you can adjust according to your needs.Swipe up on the main screen to find all server options and features.
1. 1. Quick Connect: connect to the closest and least loaded server. This connection method is useful when the specifics of server location or other settings aren't as important as getting lighting-fast service.
2. Traffic routing: Traffic routing is one of the Meshnet features. It allows you to route all of your Internet traffic through your friends or your other device and use the IP address of that device to access the Internet.
3. Specialty servers: NordVPN offers a variety of different types of servers, each with unique benefits. Learn more about them in our dedicated article: What do the different server categories mean?
4. Search bar: use it to find specific servers. You can input the name of a country, city, server number, or even the name of the specialty category.
5. All countries list: another method for connecting - simply scroll through the list for the country you would like to connect to, and then on the country name when you find it.
6. [Meshnet](https://nordvpn.com/meshnet/): this feature allows you to create a secure, private network for many devices located anywhere in the world, access them remotely, and send all your online traffic through another device.
7. Notifications: here you can find all news about the latest updates and security tips.
8. Statistics and Settings: by clicking here you can find your connection statistics and by pressing this cogwheel icon you will open the settings menu. There's a separate section below that explains all of the options found there.
## Choosing between different servers
Connecting to a specific country: Swipe up to see the Country list. There, tap on the country you're looking for, and you will be automatically connected to a server in that location.
Alternatively, the pins on the world map signify where we have servers and the number of them in the country. Pressing on them will show you the exact city servers we have. You can tap on different pins without a number and connect to any desired city.Finally, you can also click on the search bar, and type in the country's name there.
Connecting to a specific city: You can tap on the three dots next to a country to select a specific city.
The search bar can help here, too. Type in the name of the city, and it will appear as long as we have VPN servers in it.
Connecting to a specific server: have a server number in mind that you want to reuse? Type it into the search bar, and you'll get it:
## Adjusting VPN settings
1. On the map screen, tap the user profile icon in the bottom right corner to access Account Statistics and Settings.
2. Tap on the gear icon at the top right corner to find all application settings. 
## VPN connection
Auto-connect: this option allows you to have the app automatically connect you to a VPN server the soonest there is access to the internet. Click here to learn more about this feature. Protocol: here you can switch between TCP, UDP, and NordLynx connection protocols. In short terms, the TCP protocol makes the connection slightly more stable, at the cost of speed. UDP, on the other hand, offers the opposite: a speedier, though less reliable connection. NordLynx has the best of both worlds, it provides speed and reliability.Split tunneling: this allows you to specify which apps go through the VPN connection. DNS: specifies a particular DNS server for the NordVPN app.Local network discovery: lets you stay invisible to devices on your local area network (LAN) when disabled.Metered connection: gives you more control over the data usage.
## Tools
Threat Protection: blocks intrusive ads and malicious domains based on DNS filtering. You can enable this feature once you connect to one of the NordVPN's servers. It comes with all the NordVPN plans. Read more about [stopping intrusive ads with NordVPN's ad blocker](https://nordvpn.com/features/threat-protection/ad-blocker/) on our feature page.
Due to Google's policies, Threat Protection no longer blocks ads for NordVPN apps downloaded from the Google Play Store. However, it still protects you from malicious domains and trackers through DNS filtering. You can download the NordVPN app with ad-blocking functionality directly from our website.
Kill Switch: cuts off your internet connection when you’re disconnected from secure NordVPN servers.Tapjacking protection: keeps you safe from unintentional disconnects by requiring 2 steps to disable VPN.
## General
Appearance: the go-to settings section for changing between light, dark and neutral display modes. Help us improve: by turning on this feature, you can share your anonymous data to help us improve in the future.
## Auto-connect
1. Select which networks NordVPN can use to automatically establish a VPN connection on Android: mobile networks, Wi-Fi and Ethernet, or Always (for any network).
2. If you choose to automatically connect to the Fastest available server, you will be able to choose one of the servers from your Recent Connections, one of the Specialty servers, or a server in a specific country.Please note: a Trusted networks section is visible only on lower versions than Android 10. It allows you to disable Auto-Connect on specific Wi-Fi networks. For example, you can make an exception for your home Wi-Fi if you trust it. Later versions do not allow this feature due to security changes in the Android OS.
## (Optional) Sideload the NordVPN app
If you're unable to download NordVPN from the Google Play Store, you can get the .apk file here. These files allow users to bypass the Google Play Store if they are having technical issues.
To install the app, you will need to change the security settings on your device. Go to Settings > Security & Privacy > More Settings > Install unknown apps. Select the browser you used to download the NordVPN .apk file and enable Allow from this source.On Android version 7.0 and below, you can find this option in Settings > Security > Unknown sources.
Looking for a tutorial on how to install and use NordVPN on Android TV? Read this article.
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How to get NordVPN cheaper
|
The best NordVPN plans currently available are displayed on our [pricing page](https://nordvpn.com/pricing/). However, here are some additional deals:
* Student discount - NordVPN offers an additional discount for students and apprentices who are 18-26 years old.
* NordVPN coupons - here, you can find special monthly deals.
* Affiliate coupon codes - we recommend checking out if your favorite content creators are a part of our Affiliate Program, as they can provide you with special discount codes. Follow this guide to learn how to apply the NordVPN discount code.
* Referring a friend - with this opportunity, you can receive a month of NordVPN services for free for referring a friend.
* Occasional deals - NordVPN offers plenty of discounts and gifts to its customers throughout the year. Here, you can see where to find them and find out the best time to get them. For example, you can keep an eye out for special Cyber Monday or Black Friday VPN deals.
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Does NordVPN have a free trial
|
NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days."
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
A free trial is available for Android users that download our [VPN for Android from Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&gl=US). This trial is organized by Google Play itself and follows its Terms of Service.
Please keep in mind that we only allow one free trial per customer, so make sure you log into your NordVPN account when ordering a subscription. You can cancel the free Android trial (and avoid being charged) on Google Play.
If you have any questions regarding the trial, [contact the Google Play Store directly](https://support.google.com/store#topic=3237699&contact=1).
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Can not contact support
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If you need assistance with NordVPN services, you can contact our Customer Support team by clicking the Live Chat button at the bottom right of the screen. Note: Please ensure that you’ve accepted all or functionality cookies on our website for the Live Chat button to appear.If the chat doesn't appear after clicking the button, try turning off your ad-blocker for the NordVPN website and Help Center, as it tends to cause these issues. If you still cannot see it, we recommend trying a different browser.Alternatively, you can also contact us by filling out the request form, and we'll respond within 24 hours. Our team is committed to providing quick and accurate assistance, and we truly appreciate your patience.
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What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--610918b2a42effccedac15b5bb0163e63a74c208
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How to cancel auto-renewal for your subscription
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If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--86bde3ca6b99758a8209becb21e9c373099c784e
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Common issues with activation codes
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Activation codes let you create a prepaid NordVPN account, extend an existing subscription, or even give NordVPN as a gift to others. To get started, follow our guide on [how to use a NordVPN activation code](https://support.nordvpn.com/hc/en-us/articles/19685995851665-How-to-get-NordVPN-with-activation-code).
This article addresses the most common issues that users have encountered when trying to apply activation codes.
Wrong email address
Before you apply the activation code, please double-check the email address you provided. The activation code will be applied to the email address you specify immediately, even if it is incorrect. If you mistakenly enter an email address that is not tied to your Nord Account, please [contact our customer support team](https://nordvpn.com/contact-us/) for assistance.
Ambiguous symbols
It is easy to confuse the letter “O” (capital “o”) for “0” (zero) and the letter “I” (capital “i”) for “l” (lowercase “L”). Try replacing these ambiguous symbols with their lookalikes if you’ve entered the rest of the code correctly.
This issue only affects older NordVPN activation codes, because we have stopped using ambiguous symbols to avoid confusion.
Code already activated
Any given activation code can only be used once. If you’ve applied that activation code to extend your subscription at some point in the past, any further attempts will end in error.
You can check the status of your subscription by logging in to [Nord Account](https://my.nordaccount.com/). If you can’t remember your Nord Account credentials, use our handy password recovery tool.
Activating multiple codes
Each NordVPN activation code must be applied separately. If you have multiple activation codes, simply repeat the [activation process](https://support.nordvpn.com/hc/en-us/articles/19685995851665-How-to-get-NordVPN-with-activation-code) for each one.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEXSFRzEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwMjg2NTQ0NTQ5Nzc3LUNvbW1vbi1pc3N1ZXMtd2l0aC1hY3RpdmF0aW9uLWNvZGVzBjsIVDoJcmFua2kI--f64b4596f3db0bc02895681fa649da0e6d7d3853
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How to apply a NordVPN coupon code
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To apply a NordVPN discount code, follow these steps:
1. Go to our [pricing page.](https://nordvpn.com/pricing/)
2. Select a preferred plan.
3. Click do you have a promo code?:
4. Enter the coupon code you have, and press apply:Now you will have the deal corresponding to your [NordVPN coupon](https://nordvpn.com/coupon/) code applied to your purchase.
After clicking apply, your coupon code will be applied to your purchase.
NordVPN provides discounts during certain events, such as on [Black Friday](https://nordvpn.com/black-friday/) and [Cyber Monday](https://nordvpn.com/cyber-monday/). Make sure to regularly check out our main page for any active deals.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFNhrXnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzE5Njg2ODgwNTk1MjE3LUhvdy10by1hcHBseS1hLU5vcmRWUE4tY291cG9uLWNvZGUGOwhUOglyYW5raQk%3D--48453dbc6eb2b75763fece3a24c7fa3431b0dafa
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How to take a screenshot?
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During troubleshooting with our Customer Support team, you may need to uploada screenshot of a specific application or website to help describe the issue at hand – this also helps our Support team efficiently troubleshoot the problems you are facing.
Select your device below and follow the instructions:
* [macOS](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEG0zDnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzE5Njg0NjU0MjUzNTg1LUhvdy10by10YWtlLWEtc2NyZWVuc2hvdAY7CFQ6CXJhbmtpCg%3D%3D--e5d158e2cc98b1d5c6dd42c351ff75689a3c7ae6#macOS)
* [Linux](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEG0zDnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzE5Njg0NjU0MjUzNTg1LUhvdy10by10YWtlLWEtc2NyZWVuc2hvdAY7CFQ6CXJhbmtpCg%3D%3D--e5d158e2cc98b1d5c6dd42c351ff75689a3c7ae6#Linux)
* [Windows](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEG0zDnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzE5Njg0NjU0MjUzNTg1LUhvdy10by10YWtlLWEtc2NyZWVuc2hvdAY7CFQ6CXJhbmtpCg%3D%3D--e5d158e2cc98b1d5c6dd42c351ff75689a3c7ae6#Windows)
* [Android](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEG0zDnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzE5Njg0NjU0MjUzNTg1LUhvdy10by10YWtlLWEtc2NyZWVuc2hvdAY7CFQ6CXJhbmtpCg%3D%3D--e5d158e2cc98b1d5c6dd42c351ff75689a3c7ae6#Android)
* [iOS](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEG0zDnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzE5Njg0NjU0MjUzNTg1LUhvdy10by10YWtlLWEtc2NyZWVuc2hvdAY7CFQ6CXJhbmtpCg%3D%3D--e5d158e2cc98b1d5c6dd42c351ff75689a3c7ae6#iOS)
* [Chromebook](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEG0zDnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzE5Njg0NjU0MjUzNTg1LUhvdy10by10YWtlLWEtc2NyZWVuc2hvdAY7CFQ6CXJhbmtpCg%3D%3D--e5d158e2cc98b1d5c6dd42c351ff75689a3c7ae6#Chromebook)
## Taking a screenshot on macOS
Follow these steps to take a screenshot on your macOS device:
### Take a screenshot of your entire screen:
1. Press Shift + Command (⌘) + 3.
2. Find the screenshot as a .png file on your desktop.
### Take a screenshot of a specific window:
1. Press Shift + Command (⌘) + 4. The pointer changes to a crosshair.
2. Press the Spacebar. The pointer changes to a camera.
3. Move the camera over a window to highlight it.
4. Click your mouse or trackpad to take a screenshot of the highlighted window. To cancel, press the Esc (Escape) key before you click.
5. Find the screenshot as a .png file on your desktop.
You can find alternative ways of taking a screenshot on Mac [here](https://support.apple.com/en-us/HT201361).
## Taking a screenshot on Linux
Follow these steps to take a screenshot on your Linux device:
1. Press PrtScn to take a full-screen screenshot. The screenshot will show everything in your display.
2. You will be prompted to select where you would like to save the screenshot file.
If this method does not work on your specific setup of Linux you can find alternative ways of taking a screenshot [here](https://www.wikihow.com/Take-a-Screenshot-in-Linux).
## Taking a screenshot on Windows
Windows devices include a built-in app to take screenshots called the Snipping Tool.
1. To open and use the Snipping Tool, select the Start button that looks like the Windows logo. 
2. Type in Snipping Tool in the search bar and click on the Snipping Tool to launch the app.
3. Once the App launches, you can see a window with screenshot options such as the shape and the timer. Choose Free-form, Rectangular, Window, or Full-screen Snip and press the Windows logo key + Shift + S (all at the same time).
4. Alternatively, you can press New, then choose the shape you wish to make the screenshot in and use your cursor while pressing the left button on your mouse.When making free-form or rectangular snips, use your mouse to select the area you want to capture. This will usually be your browser window, the NordVPN app, or a specific application.
5. Click on the pop-up in the bottom right corner of your screen. It will appear once a screenshot (snip) is made.
6. The Snipping Tool window will extend. Click the Save button at the top right of the Snipping Tool.
7. Choose a location where you wish to save your screenshot and click Save.
## Taking a screenshot on Android
To take a screenshot of an Android device, please follow these steps:Press and hold the Volume Down + Power buttons at the same time, and you’ll see a brief onscreen animation followed by a confirmation in the notification bar that the action was successful.
## Taking a screenshot on iOS
To take screenshots on your iOS device, please follow these steps.
### iPhone 8 or earlier, iPad, or iPod touch:
1. Press and hold the Top or Side button together with the Home button.
2. Release the buttons to take a screenshot.
3. In iOS 11, a thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail to add drawings and text with Markup, or press and hold the thumbnail to share the screenshot. Swipe left on the thumbnail to dismiss it.
To find the screenshot you just took, along with the ones you've taken before, go to Photos > Albums > Screenshots.
### iPhone X or newer:
1. Press and hold the Side button alongside the Volume up button.
2. Release the buttons to take a screenshot.
3. A thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail to add drawings and text with Markup, or press and hold the thumbnail to share the screenshot. Swipe left on the thumbnail to dismiss it.
## Taking a screenshot on a Chromebook
Follow the steps below to take a screenshot on your Chromebook.
1. Press Shift + Ctrl + Show windows on your keyboard.
2. Select and drag the desired application/window to take a screenshot.
3. Alternatively, press Ctrl + Shift + Show windows, and select a screenshot feature from the toolbar:
* Take a full-screen screenshot.
* Take a partial screenshot.
* Take a window screenshot.
If you need additional assistance, check out [Chromebook's screenshot-taking guide with pictures](https://www.google.com/chromebook/howto/take-full-screenshots/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEG0zDnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzE5Njg0NjU0MjUzNTg1LUhvdy10by10YWtlLWEtc2NyZWVuc2hvdAY7CFQ6CXJhbmtpCg%3D%3D--e5d158e2cc98b1d5c6dd42c351ff75689a3c7ae6
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How to purchase a NordVPN subscription
|
If you would like to purchase a NordVPN subscription and see the prices of the plans, visit the [NordVPN pricing page](https://nordvpn.com/pricing/). Once you have reached the pricing page, follow along to the steps below to purchase your NordVPN subscription:
## Purchasing the NordVPN subscription
To begin with your purchase, follow the steps below:
1. Choose the subscription period (2-year, 1-year, or Monthly):
2. Pick a security service package that suits your needs:
3. Type in your email address that you prefer to use with NordVPN services. 
4. Select a payment method: 
5. Fill in all the payment information to complete your purchase, and click on complete the purchase:
6. Check your registered NordVPN service email inbox and look for the purchase confirmation email.
In case you haven't received an activation email, check out our article on [what to do if you have not received an activation email](https://support.nordvpn.com/hc/en-us/articles/19744561174673-I-did-not-receive-an-activation-email).
If you ever have any questions, feel free to [contact us](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support)
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https://nordvpn.zendesk.com/hc/en-us/articles/19478048190481
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How much will I need to pay upon renewal?
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At the end of your initial plan, your subscription will be renewed automatically and you will be charged the applicable renewal price for the service. You can find more information on renewal prices in our [subscription renewal pricing page](https://my.nordaccount.com/legal/pricing/).
The renewal price is subject to change, but you will be notified of any changes by email before your subscription is renewed.
You don’t need to renew your NordVPN subscription manually — unless you [cancel auto-renewal for your subscription](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription), it will be renewed automatically.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFz%2FuG2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFC3lFzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NDc3MTczMjY5MjY1LUhvdy1tdWNoLXdpbGwtSS1uZWVkLXRvLXBheS11cG9uLXJlbmV3YWwGOwhUOglyYW5raQY%3D--eaf7f3cc760d4c0376cc54fde500f74c95222064
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How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFC3lFzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--92b1be74752de8cad8b89a4d98f402308a97c186
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What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFC3lFzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpCA%3D%3D--7a95692d2c58e4e1a6f2e5247b8497de264466f3
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I have just paid. Will I be charged again
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Any payment method other than CoinPayments, prepaid and gift cards, will create an ongoing subscription. It will automatically charge you after your NordVPN account expires.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFBdCH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFC3lFzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0NTI1OTI2ODAxLUktaGF2ZS1qdXN0LXBhaWQtV2lsbC1JLWJlLWNoYXJnZWQtYWdhaW4GOwhUOglyYW5raQk%3D--1cc0288dbcc609ca4ba2c95ccb2b1b7a5c86c750
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How do I stop NordVPN from blocking sites?
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If the issue persists, try these steps:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBG51uNGEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHOYN5WEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJcL2hjL2VuLXVzL2FydGljbGVzLzIwMDk1Njc5NTEwODAxLUktY2FuLXQtcmVhY2gtc29tZS13ZWJzaXRlcy13aGVuLWNvbm5lY3RlZC10by1Ob3JkVlBOBjsIVDoJcmFua2kJ--c3c399e7588f3878d7f1e61092ef3a32b41de3f0
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Does NordVPN have a free trial
|
NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days."
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
A free trial is available for Android users that download our [VPN for Android from Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&gl=US). This trial is organized by Google Play itself and follows its Terms of Service.
Please keep in mind that we only allow one free trial per customer, so make sure you log into your NordVPN account when ordering a subscription. You can cancel the free Android trial (and avoid being charged) on Google Play.
If you have any questions regarding the trial, [contact the Google Play Store directly](https://support.google.com/store#topic=3237699&contact=1).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE%2FADT1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFC3lFzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0ODM3MDkxMjE3LURvZXMtTm9yZFZQTi1oYXZlLWEtZnJlZS10cmlhbAY7CFQ6CXJhbmtpCg%3D%3D--8234c23368c07c8146db23d7b5bea578f85541b4
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What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE%2FADT1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--7546ba33106820ba89c17a50ff76b9eac3e1e5b6
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How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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How to cancel auto-renewal for your subscription
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If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE%2FADT1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCA%3D%3D--1f114f28b964ebc0e7ff1c12f001698b4f267614
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What is a Nord Account, and how do you use it?
|
A Nord Account lets you easily manage all of your Nord Security services (including [NordVPN](https://nordvpn.com/pt-br/), [NordPass](https://nordpass.com/), and [NordLocker](https://nordlocker.com/)) from a single control panel.
### What can I do with a Nord Account?
1. Manage all of your Nord Security accounts in one place.
2. Use one login to sign in to all your Nord Security accounts.
3. Upgrade your service plans.
4. Cancel auto-renewal for your subscriptions.
If you have a NordVPN, NordPass, or NordLocker account, you’re automatically eligible for a [Nord Account](https://my.nordaccount.com/) and can start using it right away.
### Why use a Nord Account?
* No need for multiple accounts and passwords. Use your Nord Account credentials to easily sign in to all of your Nord Security accounts — you need just one email address and one password.
* Manage all services in one place. Once you sign in to your Nord Account, you’ll be able to view and extend your Nord Security subscriptions, cancel auto-renewal, see your billing history, download apps, and read the latest security reports.
* Simplify logins. A Nord Account lets you sign in to any of your Nord Security accounts with one click — simply look for the “Log in with Nord Account” button in Nord Security apps. Nord Accounts use the “OpenID Connect” standard for user authentication.
## Using a Nord Account
I’m a NordVPN user. What do I need to do?
Nothing! Your NordVPN account details automatically transfer to your Nord Account. Simply [sign in to your Nord Account](https://nordaccount.com/login/) to manage your Nord Security subscriptions and auto-renewals.
I want to get NordVPN. What do I need to do?
I use other Nord Security products and already have a Nord Account:
You can get NordVPN in three easy steps:
1. [Log in to your Nord Account](https://nordaccount.com/login/).
2. Go to the Dashboard, and under NordVPN, click Upgrade plan.
3. The checkout page will open. Select a plan and complete your payment.
Now, you can sign in to NordVPN with your Nord Account login.
I have never used Nord Security products:
You can subscribe to NordVPN and start using your new Nord Account in four easy steps:
1. [Choose a subscription plan](https://nordvpn.com/pricing/).
2. Fill in your details and complete your payment.
3. You will be sent a Nord Account registration link to the email address you signed up with. Click on the link and create a password.
4. [Download the NordVPN app](https://nordvpn.com/download/) and sign in with your Nord Account credentials.
I want to delete/close my Nord Account. How can I do it?
Follow the steps in our [article on how to delete or close your Nord Account](https://support.nordvpn.com/FAQ/1521982312/How-can-I-delete-my-NordVPN-account.htm).
I want a refund and/or to cancel auto-renewal for my subscription through my Nord Account.
* Follow our [guide on NordVPN’s money-back policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy) to get a refund for your purchase.
* Read our guide on [how to cancel auto-renewal for your subscription](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription) through your Nord Account.
Manage all of your cybersecurity needs on one platform with your [Nord Account](https://my.nordaccount.com/dashboard/).
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How much will I need to pay upon renewal?
|
At the end of your initial plan, your subscription will be renewed automatically and you will be charged the applicable renewal price for the service. You can find more information on renewal prices in our [subscription renewal pricing page](https://my.nordaccount.com/legal/pricing/).
The renewal price is subject to change, but you will be notified of any changes by email before your subscription is renewed.
You don’t need to renew your NordVPN subscription manually — unless you [cancel auto-renewal for your subscription](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription), it will be renewed automatically.
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Common issues with activation codes
|
Activation codes let you create a prepaid NordVPN account, extend an existing subscription, or even give NordVPN as a gift to others. To get started, follow our guide on [how to use a NordVPN activation code](https://support.nordvpn.com/hc/en-us/articles/19685995851665-How-to-get-NordVPN-with-activation-code).
This article addresses the most common issues that users have encountered when trying to apply activation codes.
Wrong email address
Before you apply the activation code, please double-check the email address you provided. The activation code will be applied to the email address you specify immediately, even if it is incorrect. If you mistakenly enter an email address that is not tied to your Nord Account, please [contact our customer support team](https://nordvpn.com/contact-us/) for assistance.
Ambiguous symbols
It is easy to confuse the letter “O” (capital “o”) for “0” (zero) and the letter “I” (capital “i”) for “l” (lowercase “L”). Try replacing these ambiguous symbols with their lookalikes if you’ve entered the rest of the code correctly.
This issue only affects older NordVPN activation codes, because we have stopped using ambiguous symbols to avoid confusion.
Code already activated
Any given activation code can only be used once. If you’ve applied that activation code to extend your subscription at some point in the past, any further attempts will end in error.
You can check the status of your subscription by logging in to [Nord Account](https://my.nordaccount.com/). If you can’t remember your Nord Account credentials, use our handy password recovery tool.
Activating multiple codes
Each NordVPN activation code must be applied separately. If you have multiple activation codes, simply repeat the [activation process](https://support.nordvpn.com/hc/en-us/articles/19685995851665-How-to-get-NordVPN-with-activation-code) for each one.
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Connect to NordVPN with Firefox extension
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## Setting up NordVPN extension on Firefox
You can get the [VPN service for Firefox](https://nordvpn.com/download/firefox-extension/) from the [Firefox website for extensions](https://addons.mozilla.org/en-US/firefox/addon/nordvpn-proxy-extension/).
1. To install the extension click Add to Firefox.
2. Afterward, you will be prompted to grant permission for this application, click Add.
3. After that, you will be asked to allow the extension to run in a private window, check this and click "Okay". 
4. After the installation is finished NordVPN logo will appear on the Toolbar on the top right corner of the browser.
5. Click on the NordVPN logo and you will be prompted to sign in, use your NordVPN credentials to do so. 
## Using and customizing the NordVPN Firefox Extension
Let's look at how you can make the first connection and adjust the extension settings to suit your needs. 
1. Protected status: when you connect to a NordVPN server, this bar will confirm that your connection is successful by displaying the status as Protected.
2. Quick Connect: the fastest way to begin using the NordVPN extension. After pressing Quick Connect, you'll be immediately connected to a NordVPN server.
3. Search: whereas the Quick Connect option will decide on a server location for you, this option allows you to specify the country of the NordVPN server.
4. Settings: here, you can find your General, Connection, Security and privacy settings.General: in these settings, you can find your subscription information, application appearance, language preferences, and a function to import and export [split tunneling](https://support.nordvpn.com/hc/en-us/articles/20321703651985-Split-Tunneling-feature-on-NordVPN-extension) settings.Connection: when accessing connection settings, you can choose to automatically connect to NordVPN servers or add URLs that you wish to be excluded from the NordVPN connection.Security and privacy: enable the [WebRTC](https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks) Leaks option and the [Threat Protection](https://support.nordvpn.com/General-info/Features/1047407402/What-are-Threat-Protection-and-Threat-Protection-Lite.htm) feature. Also, choose to turn on security warnings for suspicious websites.
5. Support Assistance: more information about the extension and live chat with an agent option can be found here.
6. Notifications: updates and news about the NordVPN extension.
7. Main extension window: If you click here, you can open the main extension window.
8. List of Recently Connected Countries: This section displays the countries to which you have established a recent connection. In case you haven't connected to any server yet, you will find recommendations for countries to connect to.
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NordVPN proxy setup for BitTorrent
|
When you connect to NordVPN’s servers, you can use BitTorrent and most other peer-to-peer platforms. But if you want to avoid using the [NordVPN app](https://nordvpn.com/download/), setting up a VPN proxy is the next best thing.
Note that NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
## How to set up NordVPN with BitTorrent
1. Open BitTorrent.
2. In the menu bar, click Option > Preferences. Alternatively, press Ctrl + P on your keyboard.
3. Select the Connection section.
4. Under Proxy Server, from the Type dropdown, select Socks5.
5. In the Proxy field, enter an address of a selected proxy server.Here is a list of servers you can choose from:amsterdam.nl.socks.nordhold.netatlanta.us.socks.nordhold.netdallas.us.socks.nordhold.netlos-angeles.us.socks.nordhold.netnl.socks.nordhold.netse.socks.nordhold.netstockholm.se.socks.nordhold.netus.socks.nordhold.netnew-york.us.socks.nordhold.netsan-francisco.us.socks.nordhold.netdetroit.us.socks.nordhold.net
6. In the Port field, type in 1080.
7. Select the following checkboxes:
* Authentication
* Use proxy for hostname lookups
* Use proxy for peer-to-peer connections
* Disable all local DNS lookups
* Disable features that leak identifying information
* Disable connections unsupported by the proxy
8. Enter your authentication details.Username: NordVPN service usernamePassword: NordVPN service passwordYou can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
1. Click Set up NordVPN manually.
2. You will receive a verification code in your email that you use for NordVPN services. Type the code in: 
3. Copy the credentials using the “Copy” buttons on the right:
9. Click Apply and OK to save changes.
## How to check if your proxy setup is working
1. Visit the [ipleak.net](https://ipleak.net/) website.
2. Scroll down to the Torrent Address detection section, click Activate, and click this Magnet Link.
3. A new window will show up, prompting you to open BitTorrent. Select Open BitTorrent.Important: keep ipleak.net open.
4. Once BitTorrent opens, click OK to add the torrent.
5. While the torrent is downloading metadata, return to the ipleak website.
6. Under Torrent Address detection, you should see the IP address of your chosen proxy server.If no address is showing, click the Refresh button to update the results.
You should find that BitTorrent is securely downloading files via the NordVPN SOCKS5 proxy server you selected.
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How to get NordVPN with activation code
|
To begin using NordVPN, you must activate your account using a [25-character “activation key”](https://my.nordaccount.com/activate/), which can be purchased from a physical or online retailer. This is the only method available for activating your account using the activation key.
To activate NordVPN with an activation key, follow the instructions below:
1. Enter your NordVPN activation code and your email address, then click Continue.
2. Check for the verification code in your email inbox.
3. Copy the verification code from the email we sent you and paste it into the box.
4. If you are a new NordVPN user, create a password for your Nord Account. Otherwise, type in your old password to log in.
5. Download the NordVPN app.
After you've set up your NordVPN account with the activation code and downloaded the app - you'll need to install it. Read our blog's article on [how to set up NordVPN](https://nordvpn.com/blog/how-to-set-up-a-vpn/).
If you experience any error when entering the activation code, please check [our article on common issues with activation codes](https://support.nordvpn.com/hc/en-us/articles/20286544549777-Common-issues-with-activation-codes).A useful reminder: Using a cracked version of NordVPN may lead to the loss of sensitive information, such as personal credentials. There is software online that promises one free access to ”cracked” NordVPN accounts. However, NordVPN serial cracks are most often chock-full of malware, adware intended to gain access to your credentials or devices, or other online threats. We recommend that you read about the [dangers of cracking programs](https://nordvpn.com/blog/crack/).
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Why my NordVPN account is still inactive
|
If you paid for the NordVPN service, but it still insists that you get a plan when you open the app, follow these steps:
1. Make sure you are logged in with the same E-Mail that you purchased a subscription.
2. Wait for a payment to be processed:
* Payments via credit card may take up to 40 minutes to be verified.
* Payments via iDeal (Netherlands) may take up to 40 minutes to be verified.
* Payments via CoinGate may take up to 1.5 hours to be verified.
If your account is still inactive after you've logged in with the same e-mail address and waited until your payment is processed - [Contact our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBE0Nnf0EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEYjiP1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NzQxNjY5NzMzMzkzLVdoeS1teS1Ob3JkVlBOLWFjY291bnQtaXMtc3RpbGwtaW5hY3RpdmUGOwhUOglyYW5raQg%3D--2e6d755d332cd36ffbf0cb45ce259e90da0c91c5
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How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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I have just paid. Will I be charged again
|
Any payment method other than CoinPayments, prepaid and gift cards, will create an ongoing subscription. It will automatically charge you after your NordVPN account expires.
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What is NordPass?
|
NordPass is a tool designed to help you manage your passwords securely and effortlessly. Created by NordSecurity, the same company behind NordVPN, NordPass allows you to store login details, autofill forms, keep private notes safe, and generate strong passwords. Like other NordSecurity products, NordPass integrates with your Nord Account for easy access and management.
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https://support.nordvpn.com/hc/en-us/articles/33467690873105-How-to-set-up-password-manager-with-NordPass#h_01JPJ86ZBEWKS9JM1881698JW4
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What is Nord Account?
|
With your Nord Account, you can easily manage all your Nord products, including NordVPN, NordPass, and NordLocker. Purchasing NordVPN or any bundle provides automatic access to a Nord Account. Guidance on how to access NordPass using your Nord Account is provided later in this article.
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https://support.nordvpn.com/hc/en-us/articles/33467690873105-How-to-set-up-password-manager-with-NordPass#h_01JPJ86ZBEWKS9JM1881698JW4
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How to get started with NordPass?
|
The process to start with NordPass is detailed below.
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https://support.nordvpn.com/hc/en-us/articles/33467690873105-How-to-set-up-password-manager-with-NordPass#h_01JPJ86ZBEWKS9JM1881698JW4
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How to set up password manager with NordPass
|
If you've subscribed to a NordVPN Plus, Complete, or Ultra plan, you've got a bundle that includes the NordPass password manager. This guide will walk you through setting it up and securing your passwords.
In this article, we will cover:
* [What is NordPass?](
* [What is Nord Account?](
* [How to get started with NordPass?](
* [Installing NordPass](
* [Logging into NordPass](
## What is NordPass?
NordPass is a tool designed to help you manage your passwords securely and effortlessly. Created by NordSecurity, the same company behind NordVPN, NordPass allows you to store login details, autofill forms, keep private notes safe, and generate strong passwords. Like other NordSecurity products, NordPass integrates with your Nord Account for easy access and management.
## What is Nord Account?
With your Nord Account, you can easily manage all your Nord products, including NordVPN, NordPass, and NordLocker. Purchasing NordVPN or any bundle provides automatic access to a Nord Account. Guidance on how to access NordPass using your Nord Account is provided later in this article.
[Learn more about Nord Account and how to use it.](https://support.nordvpn.com/hc/en-us/articles/19571345334033-What-is-a-Nord-Account-and-how-do-you-use-it)
## How to get started with NordPass?
The process to start with NordPass is detailed below.
### Installing NordPass
Start securing your passwords with NordPass by choosing your preferred installation method:
* You can install the NordPass application directly on your device. [Installation guides for different operating systems are available. ](https://support.nordpass.com/hc/en-us/articles/360004799257-Installing-NordPass-desktop-application)
* Alternatively, for seamless browsing, install the NordPass browser extension – [learn how across various browsers.](https://support.nordpass.com/hc/en-us/articles/360010298318-Adding-the-NordPass-browser-extension)
* MacOS users also have the option to add the Safari NordPass extension. [Learn how to do that.](https://support.nordpass.com/hc/en-us/articles/360009942298-NordPass-Safari-extension-setup-for-macOS)
### Logging into NordPass
Once installed, open your NordPass application or browser extension and click Login with Nord Account. Enter your Nord Account credentials to log in, and you're all set!
Learn more about the password manager, and if you need any further assistance, visit [NordPass's Help Center](https://support.nordpass.com/hc/en-us).
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https://support.nordvpn.com/hc/en-us/articles/33467690873105-How-to-set-up-password-manager-with-NordPass#h_01JPJ86ZBEWKS9JM1881698JW4
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How to get NordVPN cheaper
|
The best NordVPN plans currently available are displayed on our [pricing page](https://nordvpn.com/pricing/). However, here are some additional deals:
* Student discount - NordVPN offers an additional discount for students and apprentices who are 18-26 years old.
* NordVPN coupons - here, you can find special monthly deals.
* Affiliate coupon codes - we recommend checking out if your favorite content creators are a part of our Affiliate Program, as they can provide you with special discount codes. Follow this guide to learn how to apply the NordVPN discount code.
* Referring a friend - with this opportunity, you can receive a month of NordVPN services for free for referring a friend.
* Occasional deals - NordVPN offers plenty of discounts and gifts to its customers throughout the year. Here, you can see where to find them and find out the best time to get them. For example, you can keep an eye out for special Cyber Monday or Black Friday VPN deals.
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Can NordVPN be used with multiple devices?
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A total of ten devices can be connected with one NordVPN account at the same time, enabling NordVPN account sharing within families. However, there is one condition. If you connect the devices to the same server, you have to choose different [VPN protocols](https://nordvpn.com/blog/protocols/) (TCP and UDP are different protocols, so you can [connect one device to TCP and another to UDP](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) on the same server). That means that a total of five devices can be connected to one server at the same time: through HTTP proxy, SOCKS5, NordLynx, OpenVPN TCP, and OpenVPN UDP. If you have one more device, you can connect it to another server using any protocol.If you have even more devices, you can [set up your router with our VPN](https://nordvpn.com/blog/setup-vpn-router/). The router uses only one device slot, but all the devices connected to the network will be under VPN protection.In order to use NordVPN on your other devices, [download](https://nordvpn.com/download/) our application and log in to your NordVPN account.
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How many devices can I use with NordVPN?
|
## Can NordVPN be used with multiple devices?
A total of ten devices can be connected with one NordVPN account at the same time, enabling NordVPN account sharing within families. However, there is one condition. If you connect the devices to the same server, you have to choose different [VPN protocols](https://nordvpn.com/blog/protocols/) (TCP and UDP are different protocols, so you can [connect one device to TCP and another to UDP](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) on the same server). That means that a total of five devices can be connected to one server at the same time: through HTTP proxy, SOCKS5, NordLynx, OpenVPN TCP, and OpenVPN UDP. If you have one more device, you can connect it to another server using any protocol.If you have even more devices, you can [set up your router with our VPN](https://nordvpn.com/blog/setup-vpn-router/). The router uses only one device slot, but all the devices connected to the network will be under VPN protection.In order to use NordVPN on your other devices, [download](https://nordvpn.com/download/) our application and log in to your NordVPN account.
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How to purchase a NordVPN subscription
|
If you would like to purchase a NordVPN subscription and see the prices of the plans, visit the [NordVPN pricing page](https://nordvpn.com/pricing/). Once you have reached the pricing page, follow along to the steps below to purchase your NordVPN subscription:
## Purchasing the NordVPN subscription
To begin with your purchase, follow the steps below:
1. Choose the subscription period (2-year, 1-year, or Monthly):
2. Pick a security service package that suits your needs:
3. Type in your email address that you prefer to use with NordVPN services. 
4. Select a payment method: 
5. Fill in all the payment information to complete your purchase, and click on complete the purchase:
6. Check your registered NordVPN service email inbox and look for the purchase confirmation email.
In case you haven't received an activation email, check out our article on [what to do if you have not received an activation email](https://support.nordvpn.com/hc/en-us/articles/19744561174673-I-did-not-receive-an-activation-email).
If you ever have any questions, feel free to [contact us](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support)
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|
What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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Is NordVPN down?
|
When a NordVPN server is down, it’s removed from the app’s server list. All NordVPN servers you see on the app should be online.
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Unable to connect to NordVPN servers
|
Several different factors may interfere with your NordVPN connection. Here’s what may help fix the problem.
## Operating system-specific NordVPN connection guides
If you are experiencing issues connecting on any of the operating systems below, try following these VPN troubleshooting guides:
* [Troubleshooting connectivity on Windows](https://support.nordvpn.com/hc/en-us/articles/19748510235921-Troubleshooting-NordVPN-connectivity-on-Windows)
* [Troubleshooting connectivity on Android](https://support.nordvpn.com/hc/en-us/articles/20041281541777-Troubleshooting-connectivity-on-Android)
* [Troubleshooting connectivity on iOS](https://support.nordvpn.com/hc/en-us/articles/20397808850833-Troubleshooting-connectivity-on-iOS)
* [Troubleshooting connectivity of Linux app](https://support.nordvpn.com/hc/en-us/articles/20398047039889-Troubleshooting-NordVPN-connectivity-issues-on-Linux)
* [Troubleshooting connectivity on macOS](https://support.nordvpn.com/hc/en-us/articles/19920758451345-NordVPN-not-connecting-on-Mac)
## General NordVPN connection tips
These tips may help if your NordVPN server is down or if NordVPN is stuck on “connecting”:
* If you can’t connect to a specific server, try a few different NordVPN servers. You can use the auto-connect feature or the NordVPN server locator tool to find the right server for you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
* On the NordVPN app, log out of your account and log back in. Try connecting again.
* [Uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software), reboot your device, and [install the app again](https://support.nordvpn.com/hc/en-us/articles/20289779952017-How-to-start-using-NordVPN). Try connecting to a server now.
* Try using a different connection method/protocol for your device.
## Is NordVPN down?
When a NordVPN server is down, it’s removed from the app’s server list. All NordVPN servers you see on the app should be online.
If you can’t connect to a server and the solutions above don’t work, your device or network may be causing the problem. To check if that’s the case, try using NordVPN on a different device on the same network.
For example, if NordVPN doesn’t work on your Android phone, try using it on your PC. If both devices don’t connect, you may be experiencing network issues. If your PC connects successfully, you may need to reconfigure your phone.
## Connecting from a country with internet restrictions
If you can’t connect from a country with internet restrictions, you may find a solution in this article:
* [Connecting from a country with internet restrictions](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-from-a-country-with-internet-restrictions).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFu1tFWEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHFHBH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MDk2OTc4NDQ5LVVuYWJsZS10by1jb25uZWN0LXRvLU5vcmRWUE4tc2VydmVycwY7CFQ6CXJhbmtpCg%3D%3D--ddca702a7e1cc4b844be785c4c92a22738a58111
|
What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFczG7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--86c9309159437842e77e99d8c7398f5752aa5241
|
Does NordVPN have a free trial
|
NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days."
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
A free trial is available for Android users that download our [VPN for Android from Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&gl=US). This trial is organized by Google Play itself and follows its Terms of Service.
Please keep in mind that we only allow one free trial per customer, so make sure you log into your NordVPN account when ordering a subscription. You can cancel the free Android trial (and avoid being charged) on Google Play.
If you have any questions regarding the trial, [contact the Google Play Store directly](https://support.google.com/store#topic=3237699&contact=1).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE%2FADT1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFczG7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0ODM3MDkxMjE3LURvZXMtTm9yZFZQTi1oYXZlLWEtZnJlZS10cmlhbAY7CFQ6CXJhbmtpBw%3D%3D--917a7df2ce65085671787072e0922b9237604c87
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Dedicated IP: Renewal and cancellation
|
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFczG7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQg%3D--5c2d08209ab976a9f1a1487879360a5b45a42f6f
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Cyber insurance benefits: subscription and cancellation
|
This article covers common questions relating to your cyber insurance benefits subscription and its cancellation.
### How do I cancel my cyber insurance benefits?
Your cyber insurance benefits will end when you cancel your NordVPN Ultimate bundle subscription.
### Will my insurance benefits still be valid if I move abroad?
The insurance benefits are currently only available to customers residing in the UK, US, SE, DE, FR, IT, NL. Hence, it will be available only if you move to one of these countries.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE8dFhcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFczG7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJdL2hjL2VuLXVzL2FydGljbGVzLzIwMTg3ODMwMzAzODg5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1zdWJzY3JpcHRpb24tYW5kLWNhbmNlbGxhdGlvbgY7CFQ6CXJhbmtpCQ%3D%3D--f4706e8c60957e7701eaa33a84d535ad054896d9
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How to start using NordVPN
|
If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today.
In this article we will cover:
* [Downloading NordVPN](
* [Installing NordVPN](
* [Purchasing a NordVPN plan](
* [Connecting to NordVPN](
* [Connecting to NordVPN on Linux](
* [Additional NordVPN features](
## Downloading NordVPN
To begin using NordVPN, you will first need to download the application for your respective device:
* Download the NordVPN application for Windows
* Download the NordVPN application for macOS
* Download the NordVPN application for Linux
* Download the NordVPN application for Android
* Download the NordVPN application for iOS
## Installing NordVPN
If you are not sure how to install and set up the application, choose the OS you're going to use and follow one of the guides below:
* Learn how to install NordVPN on Windows 7 and 8.1
* Learn how to install NordVPN on Windows 10 and 11
* Learn how to install NordVPN on macOS
* Learn how to install NordVPN on Linux
* Learn how to install NordVPN on Android
* Learn how to install NordVPN on iOS
Once the application has been set up, you need to purchase the desired plan.
## Purchasing a NordVPN plan
The following article will introduce you to [NordVPN Plans and Prices](https://support.nordvpn.com/hc/en-us/articles/19744251757841-Plans-and-prices-of-NordVPN-service). And if you're uncertain how to proceed with the purchase, read the article on [purchasing a NordVPN subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
Once you have an active subscription, you need to connect to NordVPN.
## Connecting to NordVPN
In order to connect to NordVPN, follow along below:
1. Use the quick connect button:Alternatively, you can use the dots on the map to connect to specific locations.
2. Click the dot in a country:Lastly, you may also use the search bar.
3. Type in the name of the country you would like to connect to:
### Connecting to NordVPN on Linux
To connect on a Linux device, you will need to type in the following commands :
```
nordvpn connect
```
```
nordvpn c
```
To connect to specific servers, use:
```
nordvpn connect <country_code server_number>
```
(eg. nordvpn connect uk715)
Follow our article on how to [connect to NordVPN using Linux Terminal](https://support.nordvpn.com/hc/en-us/articles/20164827795345-Connect-to-NordVPN-using-Linux-Terminal).
That's it! Now you can begin using the app and investigating the different features.
## Additional NordVPN features
Here you can find some articles covering NordVPN's features:
* [Different NordVPN server categories explained](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained)
* [NordVPN Kill Switch: how does it work](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work)
* [What is Threat Protection Pro™ and Threat Protection?](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection)
* [Dedicated NordVPN IP addresses](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFpIBV0EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFczG7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwMjg5Nzc5OTUyMDE3LUhvdy10by1zdGFydC11c2luZy1Ob3JkVlBOBjsIVDoJcmFua2kK--ea35ee21cabf592a15f6482c1cee75af6098ce08
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How to use NordVPN on gaming consoles
|
Video gaming consoles do not support built-in VPN functionality. You can’t download NordVPN on PlayStation or Xbox, for example.
To set up your PS4, PS5, Xbox, or other gaming console with NordVPN, you can use one of these methods:
1. Set up NordVPN on your router.
2. Set up a VPN-protected hotspot and connect to that network on your gaming console.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFXQgTEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIwOTcyNDY1NjY5MzkzLUhvdy10by11c2UtTm9yZFZQTi1vbi1nYW1pbmctY29uc29sZXMGOwhUOglyYW5raQY%3D--8975bbb81c9e32cb25d50826711fa879df43845c
|
How to use NordVPN with Roku
|
Roku is a streaming device that plugs into your TV. It runs on Roku OS, which is not supported by NordVPN, so you can’t install the NordVPN app on Roku.
No worries! You can choose between two options when setting up NordVPN on Roku TV:
1. [Set up NordVPN on your router.](https://nordvpn.zendesk.com/hc/en-us/articles/19426084718865)
2. Set up a VPN-protected hotspot and connect to that network on your Roku device.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGugv8SEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJDL2hjL2VuLXVzL2FydGljbGVzLzIwOTcyMzE3MDkzMzkzLUhvdy10by11c2UtTm9yZFZQTi13aXRoLVJva3UGOwhUOglyYW5raQc%3D--445ffc176a3a2308e859f5c41268c2249dc5ce49
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How to set up dedicated IP
|
NordVPN’s Dedicated IP feature provides a unique, static IP address that ensures reliable access and improved privacy. Unlike shared IPs, this one is solely yours, making it perfect for services that require a fixed IP. Learn more about [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on our website.If you have purchased a dedicated IP, you can easily set it up through your NordVPN account by following these steps:
1. Log in to your Nord Account:
2. Once logged in, select the NordVPN button located in the upper-left section on your dashboard:
3. If your dedicated IP is not yet ready to use, you will see a setup required warning in the dedicated IP tab:
4. Click the set up dedicated IP button:
5. Press the preferred IP address location drop-down menu:
6. Next, select you wanted dedicated IP location from the drop-down menu:
7. When you select your preferred location, click the set up dedicated IP button:
8. You will be assigned an IP address in the country that you’ve chosen:
9. You should now see your assigned IP address in the dedicated IP tab:
Once this is done, you have successfully set up the NordVPN dedicated IP. You can now proceed with connecting to a dedicated IP on your device:
* Connect to a dedicated IP server on Windows
* Connect to a dedicated IP server on Linux
* Connect to a dedicated IP server on macOS
* Connect to a dedicated IP server on iOS
* Connect to a dedicated IP server on Android
If you experience any issues or have additional questions, do not hesitate to submit a request to our customer success team.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBECcjS7EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwNTk1MjQ4MDcxMTg1LUhvdy10by1zZXQtdXAtZGVkaWNhdGVkLUlQBjsIVDoJcmFua2kJ--a88681e7079bb39e95fd6de75515d56588f3c722
|
How to use NordWhisper on NordVPN
|
NordWhisper is a new NordVPN protocol designed to overcome restrictive local network environments, ensuring a smoother and more consistent browsing experience. It is the ideal solution when dealing with filtered content on office or campus networks, Wi-Fi networks with security filtering found at airports, cafes, hotels, or conferences. All of this is achieved while maintaining your security and privacy.Please note that NordWhisper is not compatible with Meshnet, DIP, Obfuscated servers, Onion Over VPN, or P2P servers.Currently, NordWhisper is available on Windows, Android, and Linux devices. To use this protocol, check the guidelines below:
* [Windows](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEfsr2sHDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzMxNTI4MjQyNTE5OTUzLUhvdy10by11c2UtTm9yZFdoaXNwZXItb24tTm9yZFZQTgY7CFQ6CXJhbmtpCg%3D%3D--b379be9ec1201e737ea84115d26c2110d7bfb727#Windows)
* [Android](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEfsr2sHDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzMxNTI4MjQyNTE5OTUzLUhvdy10by11c2UtTm9yZFdoaXNwZXItb24tTm9yZFZQTgY7CFQ6CXJhbmtpCg%3D%3D--b379be9ec1201e737ea84115d26c2110d7bfb727#Android)
* [Android TV](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEfsr2sHDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzMxNTI4MjQyNTE5OTUzLUhvdy10by11c2UtTm9yZFdoaXNwZXItb24tTm9yZFZQTgY7CFQ6CXJhbmtpCg%3D%3D--b379be9ec1201e737ea84115d26c2110d7bfb727#Android-TV)
* [Linux](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEfsr2sHDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzMxNTI4MjQyNTE5OTUzLUhvdy10by11c2UtTm9yZFdoaXNwZXItb24tTm9yZFZQTgY7CFQ6CXJhbmtpCg%3D%3D--b379be9ec1201e737ea84115d26c2110d7bfb727#Linux)
## Windows
To use the NordWhisper protocol on your Windows device, follow these steps:
1. Open the NordVPN app, click on Settings and select Connection.
2. Next to VPN protocol click on the dropdown list and select NordWhisper.Once you reconnect, your Windows device will be under VPN connection using the NordWhisper protocol.
## Android
To use the NordWhisper protocol on your Android device, follow these steps:
1. Open the NordVPN app, tap on your Profile on the bottom right of the screen and select Settings.
2. Tap on VPN Protocol.
3. Select NordWhisper.Once you reconnect, you'll be connected to the VPN using the NordWhisper protocol on your Android device.
## Android TV
To use the NordWhisper protocol on your Android TV device, follow these steps:
1. Open the NordVPN app, select Settings in the side panel on the left and under App settings choose Protocol. Now select NordWhisper.Once reconnected, your Android TV will be connected to the VPN using the NordWhisper protocol.
## Linux
To use the NordWhisper protocol on your Linux device, follow these steps:
1. Once you've logged into your NordVPN account, you can change the connect protocol in use with the following command:
```
nordvpn set technology NORDWHISPER
```
Now, when connecting to the VPN, you'll be using the NordWhisper protocol.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEfsr2sHDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzMxNTI4MjQyNTE5OTUzLUhvdy10by11c2UtTm9yZFdoaXNwZXItb24tTm9yZFZQTgY7CFQ6CXJhbmtpCg%3D%3D--b379be9ec1201e737ea84115d26c2110d7bfb727
|
Changing DNS server addresses for MS Office & OneDrive
|
1. Go to Control Panel > Network and Sharing Center > Change adapter settings.Under the View your active networks section, you will see the name of your active network.
2. Right-click on your active network adapter and select Properties. Make sure you have selected the network adapter with the name from the previous step.
3. Select IPv4 and click Properties.
4. Add the following DNS addresses and click OK: 8.8.8.88.8.4.4
|
https://support.nordvpn.com/hc/en-us/articles/19920692061969-Changing-DNS-server-addresses-for-MS-Office-OneDrive
|
Changing DNS server addresses for MS Office & OneDrive
|
1. Go to Control Panel > Network and Sharing Center > Change adapter settings.Under the View your active networks section, you will see the name of your active network.
2. Right-click on your active network adapter and select Properties. Make sure you have selected the network adapter with the name from the previous step.
3. Select IPv4 and click Properties.
4. Add the following DNS addresses and click OK: 8.8.8.88.8.4.4
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEnxiUeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHPDlOzFDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNjkyMDYxOTY5LUNoYW5naW5nLUROUy1zZXJ2ZXItYWRkcmVzc2VzLWZvci1NUy1PZmZpY2UtT25lRHJpdmUGOwhUOglyYW5raQY%3D--1ae9b7ea404c61004065767fd6a7586f748e7051
|
Common Windows application issues
|
This article covers problems you may encounter when using NordVPN on Windows devices, including situations where NordVPN is not working on your Windows 10 device, or you have no internet access with NordVPN on Windows 10.
## “Error 1001” during installation
If you encountered “Error 1001” while trying to install the NordVPN app on Windows, follow these steps:
1. Update your Windows system using the “Windows update” tool.
2. Make sure you’re running the latest .NET Runtime version:
1. Click the “Start” button, type “control panel” in the search bar, and select the “Control panel” app.
2. Click “Programs” and select “Programs and features.”
3. Check the version number beside the “Microsoft .NET Framework” entry. If it is not version 4.8 or later, download the latest .NET Runtime version.
3. Temporarily disable your cybersecurity software (such as your antivirus and firewall) and try installing the NordVPN app for Windows again.
## Crash or freeze
If your NordVPN app keeps freezing, follow these steps:
1. Uninstall the NordVPN application.
2. [Update your Windows operating system to the latest available version](https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a).
3. Install the [latest NordVPN app for Windows](https://nordvpn.com/download/windows/).
If the above method failed to fix your issue, try the following:
1. Press the “Windows” key and the “R” key at the same time to open the "Run" window.
2. Type in "services.msc" (without the quotation marks) and press “Enter” to open the "Services" window.
3. Check if the “Task scheduler” is running — if it is not, right-click on the “Task scheduler” entry and select “Start.” You can also access the “Windows event log” from this window.
## NordVPN Kill Switch feature does not work
If the Kill Switch feature fails to stop specific apps, you can manually add their executable files (.exe) to the Kill Switch list in the NordVPN app:
1. Go to “Settings.”
2. Select “Kill Switch” in the left sidebar menu.
3. Click on “Add apps” under “App Kill Switch” and select the app’s executable file. For example, you would need to add the following file for Skype:C:\Program Files (x86)\Skype\Phone\Skype.exe
## No internet access when connected to a NordVPN server
If you’re getting disconnected from the internet when you connect to a VPN server, try the following to fix the problem:
* Connect to a different VPN server in the NordVPN app.
* Change your VPN connection protocol:
1. 1. [Switch to OpenVPN](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) (UDP or TCP)
2. Switch to NordLynx
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Perform a network flush:
1. 1. Open the NordVPN application.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Network flush."
5. Restart your PC and try connecting to VPN servers again.
If the problem persists, reinstall the NordVPN app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## A certain feature of the application is not working properly
If you discover that a feature isn’t working as it should, follow these steps:
1. Open the "Settings" menu in the NordVPN app.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Reset app."
5. Re-launch the application.
If the problem persists, try the following:
* Update to the [latest NordVPN Windows app](https://nordvpn.com/download/windows/) version.
* Reinstall the NordVPN app:
1. 1. [Uninstall the NordVPN application](https://support.nordvpn.com/General-info/1047410452/How-to-uninstall-NordVPN-software.htm).
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## NordVPN is not working after an update
If your NordVPN Windows application has stopped working after an update, try the following to fix the problem:
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Uninstall the NordVPN app and reboot your Windows device, then download and install the latest version of the NordVPN Windows app.
## The NordVPN icon is missing
If the NordVPN application icon is missing from the NordVPN shortcut on your desktop, follow these steps:
1. Left-click the broken NordVPN app icon to select the shortcut.
2. Right-click the selected shortcut and choose “Delete.”
3. Right-click on your desktop, choose “New,” and select “Shortcut.”
4. Click “Browse,” find the NordVPN directory, and select the NordVPN executable file (.exe).
5. Name the shortcut and click “Finish.”
Alternatively, you can try reinstalling the NordVPN Windows app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHOYN5WEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHPDlOzFDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MzA3MzczNzEzLUNvbW1vbi1XaW5kb3dzLWFwcGxpY2F0aW9uLWlzc3VlcwY7CFQ6CXJhbmtpBw%3D%3D--4a849ce5ec0e12b3547c1d0a204ba3635597d49d
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