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Cyber insurance benefits: subscription and cancellation | This article covers common questions relating to your cyber insurance benefits subscription and its cancellation.
### How do I cancel my cyber insurance benefits?
Your cyber insurance benefits will end when you cancel your NordVPN Ultimate bundle subscription.
### Will my insurance benefits still be valid if I move ab... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE8dFhcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBeVJcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJdL2hjL2VuLXVzL2FydGljbGVzLzIwMTg3ODMwMzAzODg5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1zdWJzY3JpcHRpb24tYW5kLWNhbmNlbGxhdGlvbgY7CFQ6CXJhbmtpBw%3... |
How to cancel auto-renewal for your subscription | If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store Nord... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBeVJcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCA%3D%3D--51... |
Unauthorised use of Credit or Debit card | NordVPN provides VPN services through subscriptions. If you see a suspicious charge from NordVPN or any Nord product on your card statement, contact customer support for help:
* Email: support@nordvpn.com
* Live chat: Click the chat bubble at the bottom-right of their website.
To help identify the payment, provid... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8jX3nEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBeVJcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1OTQxNTc0ODAxLVVuYXV0aG9yaXNlZC11c2Utb2YtQ3JlZGl0LW9yLURlYml0LWNhcmQGOwhUOglyYW5raQk%3D--d4e54068d5f2d171... |
Which router should I use with NordVPN? | It's important that a router supports VPN configurations to use NordVPN; however, to maximize your NordVPN experience, a router that’s pre-configured for VPN use is key.
For example, FlashRouters offers a [wide range of NordVPN-compatible devices](https://nordvpn.com/flashrouters/) optimized for secure, high-speed con... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFt%2BS1eEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMTk1NzA3NTQ3MDI1LVdoaWNoLXJvdXRlci1zaG91bGQtSS11c2Utd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kJ--a090ee7f884d0288609b... |
Cyber insurance benefits: payment and charges | This article will cover cyber insurance payment and charges questions.
## Table of contents:
* [Paying for insurance benefits](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFBeVJcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEZYkVcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2V... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFBeVJcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEZYkVcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg3NzI5OTY5NDI1LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1wYXltZW50LWFuZC1jaGFyZ2VzBjsIVDoJcmFua2kH--a0fac81a0dea8a... |
I forgot my NordVPN password. What to do? | 1. Go to the Nord Account entry page: <https://my.nordaccount.com/>, and click on Log in to Nord Account. 
2. Click on Forgot your password? After that, enter your registered E-Mail address and click on Send Reset Link.. Here’s how to co... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHS5seBEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEZYkVcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwMzQ4NjEzODc0MTkzLU1hbnVhbC1PcGVuVlBOLWNvbm5lY3Rpb24tc2V0dXAtb24taVBhZC1pUGhvbmUGOwhUOglyYW5raQo%3D--8a7c89ab... |
Cyber insurance benefits: coverage and claims | This article will cover questions on cyber insurance coverage and claims.
## Table of contents:
* [Types of issues covered by the insurance benefits](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXM... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kG--5ec5e8313ef779... |
What is your money-back policy? | Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBw%3D%3D--c381056efc03e8d5204263ae08... |
Cyber insurance benefits: additional FAQs | You can find additional questions answered about cyber insurance in this article.
## Table of contents:
* [Ability to purchase additional coverage](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPMOtbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOg... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPMOtbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMTg1OTk3MTY4NTI5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1hZGRpdGlvbmFsLUZBUXMGOwhUOglyYW5raQg%3D--6d65892bd16e214d... |
Cyber insurance benefits: subscription and cancellation | This article covers common questions relating to your cyber insurance benefits subscription and its cancellation.
### How do I cancel my cyber insurance benefits?
Your cyber insurance benefits will end when you cancel your NordVPN Ultimate bundle subscription.
### Will my insurance benefits still be valid if I move ab... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE8dFhcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJdL2hjL2VuLXVzL2FydGljbGVzLzIwMTg3ODMwMzAzODg5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1zdWJzY3JpcHRpb24tYW5kLWNhbmNlbGxhdGlvbgY7CFQ6CXJhbmtpCQ%3... |
Cyber insurance benefits: insurance claims process | This article will answer questions about the cyber insurance claims process.
## Table of contents:
* [Filing a claim due to a cyber scam or an online shopping fraud](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHJDAhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjQzMTUyMDE3LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1pbnN1cmFuY2UtY2xhaW1zLXByb2Nlc3MGOwhUOglyYW5raQo%3D--e772... |
What is Threat Protection Pro™ and Threat Protection? | Threat Protection Pro™ is a feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulne... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH2CT2%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5NTA4NzY1NTIxNDI1LVdoYXQtaXMtVGhyZWF0LVByb3RlY3Rpb24tUHJvLWFuZC1UaHJlYXQtUHJvdGVjdGlvbgY7CFQ6CXJhbmtpBw%3D%... |
Should I choose NordVPN app or NordVPN extension? | When purchasing a NordVPN subscription, you get access to the [NordVPN application](https://nordvpn.com/download/) for Windows, Android, macOS, iOS, and Linux OS devices. You also get access to the [NordVPN proxy extension](https://nordvpn.com/features/proxy-extension/) for your Chrome, Edge, and Firefox browsers. Whil... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF9OpB7EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzIwMzIxOTEwMDI5NTg1LVNob3VsZC1JLWNob29zZS1Ob3JkVlBOLWFwcC1vci1Ob3JkVlBOLWV4dGVuc2lvbgY7CFQ6CXJhbmtpCA%3D%3D--88... |
Change your DNS servers on Windows | Here's how you can change the DNS servers on...
* [Windows 7,8.1,10](https://support.nordvpn.com/Connectivity/Windows/1088041672/Change-your-DNS-servers-on-Windows.htm#Windows%207,8.1,10)
* [Windows 11](https://support.nordvpn.com/Connectivity/Windows/1088041672/Change-your-DNS-servers-on-Windows.htm#Windows%2011)
... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF4VlwdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzE5OTE3MzEyNTIyMjU3LUNoYW5nZS15b3VyLUROUy1zZXJ2ZXJzLW9uLVdpbmRvd3MGOwhUOglyYW5raQk%3D--d34bf0740d1cc88cf8a6b8bc... |
What to do if you’re unable to redeem NordVPN service from Revolut? | If you are not able to redeem your NordVPN coupon, or your subscription does not get activated, please make sure that the following is in order: | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEobdndGzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzMwNjM5NjQ5NTMyMDQ5LUhvdy10by1yZWRlZW0tYS1SZXZvbHV0LU5vcmRWUE4tc3Vic2NyaXB0aW9uBjsIVDoJcmFua2kK--1479aa7973f762... |
How to redeem a Revolut NordVPN subscription | In this article you will learn how to redeem your NordVPN subscription gifted from Revolut.
In order to be eligible for a NordVPN subscription, you must have a Premium, Metal, or Ultra plan with Revolut.
Follow the steps below to redeem your subscription:
1. Open your Revolut app.
2. Tap your profile icon in the to... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEobdndGzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzMwNjM5NjQ5NTMyMDQ5LUhvdy10by1yZWRlZW0tYS1SZXZvbHV0LU5vcmRWUE4tc3Vic2NyaXB0aW9uBjsIVDoJcmFua2kK--1479aa7973f762... |
What is your money-back policy? | Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--578f8cbcfaca3ed3fd2d44408f... |
Cyber insurance benefits: general questions | This article will cover general questions regarding cyber insurance benefits.
## Table of contents:
* [What cyber insurance benefits are included with the NordVPN Ultimate bundle subscription?](
* [Who is the insurer of the policy?](
* [How do I qualify for the insurance benefits?](
* [When do the insurance be... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHJDAhcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJRL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2NDgxMzQ2OTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1nZW5lcmFsLXF1ZXN0aW9ucwY7CFQ6CXJhbmtpBw%3D%3D--754f5ed9c4... |
Cyber insurance benefits: payment and charges | This article will cover cyber insurance payment and charges questions.
## Table of contents:
* [Paying for insurance benefits](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFBeVJcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2V... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFBeVJcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg3NzI5OTY5NDI1LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1wYXltZW50LWFuZC1jaGFyZ2VzBjsIVDoJcmFua2kI--5877d16bcf93e7... |
Cyber insurance benefits: coverage and claims | This article will cover questions on cyber insurance coverage and claims.
## Table of contents:
* [Types of issues covered by the insurance benefits](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXM... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kJ--7db91134c3d656... |
How can I get a receipt for my payment | If you are looking for information on how to generate an Invoice for your payment, please check this article instead: [How can I get an Invoice for my company?](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company)
1. Log in to your account on the [Nord Account](https:/... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF41iyHEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE42vlbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzcxNzgyMTM3ODczLUhvdy1jYW4tSS1nZXQtYS1yZWNlaXB0LWZvci1teS1wYXltZW50BjsIVDoJcmFua2kK--3c175a9c60f5474fb7df79... |
What is your money-back policy? | Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF41iyHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--0a0ca7369b739c3ec00141e716... |
How can I get an Invoice for my company | If you are looking for a guide on how to get a receipt, check this article: How can I get a receipt for my payment?
1. Log in to your account on the Nord Account page.
2. Navigate Billing History. Click the Invoice button under the Download column., which can be purchased from a physical or online retailer. This is the only method available for activating your account using the activation key.
To activate NordVPN with an activation ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEvyoDnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXSFRzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1OTk1ODUxNjY1LUhvdy10by1nZXQtTm9yZFZQTi13aXRoLWFjdGl2YXRpb24tY29kZQY7CFQ6CXJhbmtpBg%3D%3D--7ca84ce38acb01... |
I did not receive an activation email | When signing up for the [NordVPN service](https://nordvpn.com/), you need to enter an email address. You will be using it for login and will receive your password to that same address. So make sure that the email address you provide is valid and can be accessed by you.
If you have signed up successfully but have not re... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEYjiP1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXSFRzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0NTYxMTc0NjczLUktZGlkLW5vdC1yZWNlaXZlLWFuLWFjdGl2YXRpb24tZW1haWwGOwhUOglyYW5raQc%3D--27c3cb9b19e94bf8ba4b... |
How to reach NordVPN customer support? | While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Nor... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXSFRzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQg%3D--467ac9eaa1034f61cf08... |
What is your money-back policy? | Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXSFRzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpCQ%3D%3D--c2a399af556c0784bb1eeac118... |
I have just paid. Will I be charged again | Any payment method other than CoinPayments, prepaid and gift cards, will create an ongoing subscription. It will automatically charge you after your NordVPN account expires. | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFBdCH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXSFRzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0NTI1OTI2ODAxLUktaGF2ZS1qdXN0LXBhaWQtV2lsbC1JLWJlLWNoYXJnZWQtYWdhaW4GOwhUOglyYW5raQo%3D--6b6cf5ca98939712... |
Plans and prices of NordVPN service | In this article, you will learn about Nord subscription plan options. [NordVPN subscription plan prices](https://nordvpn.com/pricing/) are regularly updated on our website.
You can purchase NordVPN plans directly from the App Store or [Google Play Store](https://play.google.com/store/apps/details?id=com.nordvpn.androi... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kG--015355f155659bb87696ce90e4... |
What should I do if I choose the wrong VAT country? | You can [generate an invoice](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company) from your [NordAccount](https://my.nordaccount.com/) and then claim the tax return in your local tax office. Alternatively, our [support can issue a refund](https://support.nordvpn.com/hc/... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFbhAH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NzQzOTkwMTExMTIxLVdoYXQtaXMtVkFULWFuZC13aHktYW0tSS1jaGFyZ2VkBjsIVDoJcmFua2kH--5804a1ea1a8cc5de3ae67e5950b20d... |
What is VAT, and why am I charged | VAT (Value Added Tax) is a tax that is added to goods and services, including digital services. We collect VAT on behalf of the country you select on the [checkout page](https://nordcheckout.com/?product_group=nordvpn&cart_id=2d53ba3b-8d07-4190-a795-f63fa287ffef) and use the EU VAT MOSS system which covers all European... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFbhAH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NzQzOTkwMTExMTIxLVdoYXQtaXMtVkFULWFuZC13aHktYW0tSS1jaGFyZ2VkBjsIVDoJcmFua2kH--5804a1ea1a8cc5de3ae67e5950b20d... |
I have been charged twice | Please [contact our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) and provide as much information about your payment as possible. We need it to have a better ability to identify your payments. The information that would help us:
* Payment type (cr... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGhvgn1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJAL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MTI4MTQ3NzI5LUktaGF2ZS1iZWVuLWNoYXJnZWQtdHdpY2UGOwhUOglyYW5raQo%3D--b1dfa2cac48bf29d9e9613cf5689a936c311... |
What is your money-back policy? | Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFWUSf1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--eacbbfbc81da7c3f5149fe4c1f... |
How to cancel auto-renewal for your subscription | If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store Nord... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFWUSf1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--c4... |
I can't make a payment | Payments may fail for various reasons. Here are a few tips you might find useful.
Credit Card
To avoid multiple charges or a temporary hold of funds, do not make repeated attempts to complete a purchase.
You may contact your credit card company – it is likely to have information about the failed transaction and the st... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHfbYz0EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFWUSf1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI9L2hjL2VuLXVzL2FydGljbGVzLzE5NzQyMDI1NzAzMzEzLUktY2FuLXQtbWFrZS1hLXBheW1lbnQGOwhUOglyYW5raQg%3D--b0427c7ce7f758b665b2e31af699895cfa317faf |
How can I renew my NordVPN subscription? | If you had a [NordVPN subscription](https://nordcheckout.com/) before that you have decided to discontinue and wish to subscribe to our services again - you can do that in two ways:
### Activate your subscription via Nord Account:
1. Open [Nord Account](https://my.nordaccount.com/) and choose to log in.
* Cancelling your [Apple App Store Nord... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFBdCH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBg%3D%3D--8e... |
What is your money-back policy? | Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFBdCH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBw%3D%3D--b99d76833f0c2f4b75d67d5fe2... |
Unauthorised use of Credit or Debit card | NordVPN provides VPN services through subscriptions. If you see a suspicious charge from NordVPN or any Nord product on your card statement, contact customer support for help:
* Email: support@nordvpn.com
* Live chat: Click the chat bubble at the bottom-right of their website.
To help identify the payment, provid... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8jX3nEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFBdCH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1OTQxNTc0ODAxLVVuYXV0aG9yaXNlZC11c2Utb2YtQ3JlZGl0LW9yLURlYml0LWNhcmQGOwhUOglyYW5raQg%3D--d72250c01aea51eb... |
How much will I need to pay upon renewal? | At the end of your initial plan, your subscription will be renewed automatically and you will be charged the applicable renewal price for the service. You can find more information on renewal prices in our [subscription renewal pricing page](https://my.nordaccount.com/legal/pricing/).
The renewal price is subject to ch... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFz%2FuG2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFBdCH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NDc3MTczMjY5MjY1LUhvdy1tdWNoLXdpbGwtSS1uZWVkLXRvLXBheS11cG9uLXJlbmV3YWwGOwhUOglyYW5raQk%3D--68e56a69cd0874... |
I did not receive an activation email | When signing up for the [NordVPN service](https://nordvpn.com/), you need to enter an email address. You will be using it for login and will receive your password to that same address. So make sure that the email address you provide is valid and can be accessed by you.
If you have signed up successfully but have not re... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEYjiP1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFBdCH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0NTYxMTc0NjczLUktZGlkLW5vdC1yZWNlaXZlLWFuLWFjdGl2YXRpb24tZW1haWwGOwhUOglyYW5raQo%3D--a21a592bea8f49b61eaf... |
Plans and prices of NordVPN service | In this article, you will learn about Nord subscription plan options. [NordVPN subscription plan prices](https://nordvpn.com/pricing/) are regularly updated on our website.
You can purchase NordVPN plans directly from the App Store or [Google Play Store](https://play.google.com/store/apps/details?id=com.nordvpn.androi... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG0FBz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kG--c3ec3de40011cdb4b1e7a3a387... |
How to cancel auto-renewal for your subscription | If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store Nord... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG0FBz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--3f... |
How to setup NordVPN on Android | From October 17th, 2024, older applications will have a few function limitations. The issues can affect
Android applications version 7.9.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGfx1KwEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJGL2hjL2VuLXVzL2FydGljbGVzLzE5NDQ5MDAwNzMwMzg1LUhvdy10by1zZXR1cC1Ob3JkVlBOLW9uLUFuZHJvaWQGOwhUOglyYW5raQg%3D--2defb06e57a790cd208e131e4b74... |
How to get NordVPN cheaper | The best NordVPN plans currently available are displayed on our [pricing page](https://nordvpn.com/pricing/). However, here are some additional deals:
* Student discount - NordVPN offers an additional discount for students and apprentices who are 18-26 years old.
* NordVPN coupons - here, you can find special month... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG%2FhAG3EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG0FBz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzE5NDc3NzAyMTY0MzY5LUhvdy10by1nZXQtTm9yZFZQTi1jaGVhcGVyBjsIVDoJcmFua2kI--77b6b3e6c3fe0d8020bfe9041e4c956a83c6... |
Does NordVPN have a free trial | NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days."
This and other c... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE%2FADT1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG0FBz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0ODM3MDkxMjE3LURvZXMtTm9yZFZQTi1oYXZlLWEtZnJlZS10cmlhbAY7CFQ6CXJhbmtpCQ%3D%3D--f935e6e9dbabc5434bb5afc8... |
Can not contact support | If you need assistance with NordVPN services, you can contact our Customer Support team by clicking the Live Chat button at the bottom right of the screen. Note: Please ensure that you’ve accepted all or functionality cookies on our website for the Live Chat button to appear.. Please note that Subscriptions may be refunded ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--610918b2a42effccedac15b5bb... |
How to cancel auto-renewal for your subscription | If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store Nord... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--86... |
Common issues with activation codes | Activation codes let you create a prepaid NordVPN account, extend an existing subscription, or even give NordVPN as a gift to others. To get started, follow our guide on [how to use a NordVPN activation code](https://support.nordvpn.com/hc/en-us/articles/19685995851665-How-to-get-NordVPN-with-activation-code).
This art... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEXSFRzEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwMjg2NTQ0NTQ5Nzc3LUNvbW1vbi1pc3N1ZXMtd2l0aC1hY3RpdmF0aW9uLWNvZGVzBjsIVDoJcmFua2kI--f64b4596f3db0bc02895681fa6... |
How to apply a NordVPN coupon code | To apply a NordVPN discount code, follow these steps:
1. Go to our [pricing page.](https://nordvpn.com/pricing/)
2. Select a preferred plan.
3. Click do you have a promo code?:
4. Enter the coupon code you have, and press ap... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFNhrXnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzE5Njg2ODgwNTk1MjE3LUhvdy10by1hcHBseS1hLU5vcmRWUE4tY291cG9uLWNvZGUGOwhUOglyYW5raQk%3D--48453dbc6eb2b75763fece3a... |
How to take a screenshot? | During troubleshooting with our Customer Support team, you may need to uploada screenshot of a specific application or website to help describe the issue at hand – this also helps our Support team efficiently troubleshoot the problems you are facing.
Select your device below and follow the instructions:
* [macOS](htt... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEG0zDnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEobdndGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzE5Njg0NjU0MjUzNTg1LUhvdy10by10YWtlLWEtc2NyZWVuc2hvdAY7CFQ6CXJhbmtpCg%3D%3D--e5d158e2cc98b1d5c6dd42c351ff7568... |
How to purchase a NordVPN subscription | If you would like to purchase a NordVPN subscription and see the prices of the plans, visit the [NordVPN pricing page](https://nordvpn.com/pricing/). Once you have reached the pricing page, follow along to the steps below to purchase your NordVPN subscription:
## Purchasing the NordVPN subscription
To begin with your p... | https://nordvpn.zendesk.com/hc/en-us/articles/19478048190481 |
How much will I need to pay upon renewal? | At the end of your initial plan, your subscription will be renewed automatically and you will be charged the applicable renewal price for the service. You can find more information on renewal prices in our [subscription renewal pricing page](https://my.nordaccount.com/legal/pricing/).
The renewal price is subject to ch... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFz%2FuG2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFC3lFzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NDc3MTczMjY5MjY1LUhvdy1tdWNoLXdpbGwtSS1uZWVkLXRvLXBheS11cG9uLXJlbmV3YWwGOwhUOglyYW5raQY%3D--eaf7f3cc760d4c... |
How to cancel auto-renewal for your subscription | If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store Nord... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFC3lFzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--92... |
What is your money-back policy? | Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFC3lFzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpCA%3D%3D--7a95692d2c58e4e1a6f2e5247b... |
I have just paid. Will I be charged again | Any payment method other than CoinPayments, prepaid and gift cards, will create an ongoing subscription. It will automatically charge you after your NordVPN account expires. | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFBdCH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFC3lFzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0NTI1OTI2ODAxLUktaGF2ZS1qdXN0LXBhaWQtV2lsbC1JLWJlLWNoYXJnZWQtYWdhaW4GOwhUOglyYW5raQk%3D--1cc0288dbcc609ca... |
How do I stop NordVPN from blocking sites? | If the issue persists, try these steps: | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBG51uNGEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHOYN5WEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJcL2hjL2VuLXVzL2FydGljbGVzLzIwMDk1Njc5NTEwODAxLUktY2FuLXQtcmVhY2gtc29tZS13ZWJzaXRlcy13aGVuLWNvbm5lY3RlZC10by1Ob3JkVlBOBjsIVDoJcmFua2kJ--c3... |
Does NordVPN have a free trial | NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days."
This and other c... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE%2FADT1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFC3lFzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0ODM3MDkxMjE3LURvZXMtTm9yZFZQTi1oYXZlLWEtZnJlZS10cmlhbAY7CFQ6CXJhbmtpCg%3D%3D--8234c23368c07c8146db23d7... |
What is your money-back policy? | Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE%2FADT1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--7546ba33106820ba89c17a50... |
How to reach NordVPN customer support? | While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Nor... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE%2FADT1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQc%3D--968d0c65f1c4a49262... |
How to cancel auto-renewal for your subscription | If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store Nord... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE%2FADT1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCA%3D%3D--... |
What is a Nord Account, and how do you use it? | A Nord Account lets you easily manage all of your Nord Security services (including [NordVPN](https://nordvpn.com/pt-br/), [NordPass](https://nordpass.com/), and [NordLocker](https://nordlocker.com/)) from a single control panel.
### What can I do with a Nord Account?
1. Manage all of your Nord Security accounts in o... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEfFs%2FMEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE%2FADT1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzE5NTcxMzQ1MzM0MDMzLVdoYXQtaXMtYS1Ob3JkLUFjY291bnQtYW5kLWhvdy1kby15b3UtdXNlLWl0BjsIVDoJcmFua2kJ--4a08234a47... |
How much will I need to pay upon renewal? | At the end of your initial plan, your subscription will be renewed automatically and you will be charged the applicable renewal price for the service. You can find more information on renewal prices in our [subscription renewal pricing page](https://my.nordaccount.com/legal/pricing/).
The renewal price is subject to ch... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFz%2FuG2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE%2FADT1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NDc3MTczMjY5MjY1LUhvdy1tdWNoLXdpbGwtSS1uZWVkLXRvLXBheS11cG9uLXJlbmV3YWwGOwhUOglyYW5raQo%3D--93bafb46a5ad... |
Common issues with activation codes | Activation codes let you create a prepaid NordVPN account, extend an existing subscription, or even give NordVPN as a gift to others. To get started, follow our guide on [how to use a NordVPN activation code](https://support.nordvpn.com/hc/en-us/articles/19685995851665-How-to-get-NordVPN-with-activation-code).
This art... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEXSFRzEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEYjiP1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwMjg2NTQ0NTQ5Nzc3LUNvbW1vbi1pc3N1ZXMtd2l0aC1hY3RpdmF0aW9uLWNvZGVzBjsIVDoJcmFua2kG--83a122e60eb0c1fdf2fb55f707... |
Connect to NordVPN with Firefox extension | ## Setting up NordVPN extension on Firefox
You can get the [VPN service for Firefox](https://nordvpn.com/download/firefox-extension/) from the [Firefox website for extensions](https://addons.mozilla.org/en-US/firefox/addon/nordvpn-proxy-extension/).
1. To install the extension click Add to Firefox., setting up a VPN proxy is the next best thing.
Note that NordVPN service should never be used to bypass copyright regulations. NordVPN do... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJExIOacEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGGPoCwEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1MDg1MDY3NjY1LU5vcmRWUE4tcHJveHktc2V0dXAtZm9yLUJpdFRvcnJlbnQGOwhUOglyYW5raQc%3D--7a5e26fdf3de3b3beac57aba... |
How to get NordVPN with activation code | To begin using NordVPN, you must activate your account using a [25-character “activation key”](https://my.nordaccount.com/activate/), which can be purchased from a physical or online retailer. This is the only method available for activating your account using the activation key.
To activate NordVPN with an activation ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEvyoDnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEYjiP1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1OTk1ODUxNjY1LUhvdy10by1nZXQtTm9yZFZQTi13aXRoLWFjdGl2YXRpb24tY29kZQY7CFQ6CXJhbmtpBw%3D%3D--17296cdd194866... |
Why my NordVPN account is still inactive | If you paid for the NordVPN service, but it still insists that you get a plan when you open the app, follow these steps:
1. Make sure you are logged in with the same E-Mail that you purchased a subscription.
2. Wait for a payment to be processed:
* Payments via credit card may take up to 40 minutes to be verifi... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBE0Nnf0EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEYjiP1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NzQxNjY5NzMzMzkzLVdoeS1teS1Ob3JkVlBOLWFjY291bnQtaXMtc3RpbGwtaW5hY3RpdmUGOwhUOglyYW5raQg%3D--2e6d755d332cd36f... |
How to cancel auto-renewal for your subscription | If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store Nord... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEYjiP1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCQ%3D%3D--3b... |
I have just paid. Will I be charged again | Any payment method other than CoinPayments, prepaid and gift cards, will create an ongoing subscription. It will automatically charge you after your NordVPN account expires. | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFBdCH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEYjiP1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0NTI1OTI2ODAxLUktaGF2ZS1qdXN0LXBhaWQtV2lsbC1JLWJlLWNoYXJnZWQtYWdhaW4GOwhUOglyYW5raQo%3D--3e9b36c3e9ee8bc0... |
What is NordPass? | NordPass is a tool designed to help you manage your passwords securely and effortlessly. Created by NordSecurity, the same company behind NordVPN, NordPass allows you to store login details, autofill forms, keep private notes safe, and generate strong passwords. Like other NordSecurity products, NordPass integrates wit... | https://support.nordvpn.com/hc/en-us/articles/33467690873105-How-to-set-up-password-manager-with-NordPass#h_01JPJ86ZBEWKS9JM1881698JW4 |
What is Nord Account? | With your Nord Account, you can easily manage all your Nord products, including NordVPN, NordPass, and NordLocker. Purchasing NordVPN or any bundle provides automatic access to a Nord Account. Guidance on how to access NordPass using your Nord Account is provided later in this article. | https://support.nordvpn.com/hc/en-us/articles/33467690873105-How-to-set-up-password-manager-with-NordPass#h_01JPJ86ZBEWKS9JM1881698JW4 |
How to get started with NordPass? | The process to start with NordPass is detailed below. | https://support.nordvpn.com/hc/en-us/articles/33467690873105-How-to-set-up-password-manager-with-NordPass#h_01JPJ86ZBEWKS9JM1881698JW4 |
How to set up password manager with NordPass | If you've subscribed to a NordVPN Plus, Complete, or Ultra plan, you've got a bundle that includes the NordPass password manager. This guide will walk you through setting it up and securing your passwords.
In this article, we will cover:
* [What is NordPass?](
* [What is Nord Account?](
* [How to get started with... | https://support.nordvpn.com/hc/en-us/articles/33467690873105-How-to-set-up-password-manager-with-NordPass#h_01JPJ86ZBEWKS9JM1881698JW4 |
How to get NordVPN cheaper | The best NordVPN plans currently available are displayed on our [pricing page](https://nordvpn.com/pricing/). However, here are some additional deals:
* Student discount - NordVPN offers an additional discount for students and apprentices who are 18-26 years old.
* NordVPN coupons - here, you can find special month... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG%2FhAG3EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHFHBH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzE5NDc3NzAyMTY0MzY5LUhvdy10by1nZXQtTm9yZFZQTi1jaGVhcGVyBjsIVDoJcmFua2kG--238b4625922d34bd0a492951fcef4d61eeea... |
Can NordVPN be used with multiple devices? | A total of ten devices can be connected with one NordVPN account at the same time, enabling NordVPN account sharing within families. However, there is one condition. If you connect the devices to the same server, you have to choose different [VPN protocols](https://nordvpn.com/blog/protocols/) (TCP and UDP are differen... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGKxbq2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHFHBH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2NTE1MjI4MzA1LUhvdy1tYW55LWRldmljZXMtY2FuLUktdXNlLXdpdGgtTm9yZFZQTgY7CFQ6CXJhbmtpBw%3D%3D--cecd0f0c309ced... |
How many devices can I use with NordVPN? | ## Can NordVPN be used with multiple devices?
A total of ten devices can be connected with one NordVPN account at the same time, enabling NordVPN account sharing within families. However, there is one condition. If you connect the devices to the same server, you have to choose different [VPN protocols](https://nordvpn.... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGKxbq2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHFHBH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2NTE1MjI4MzA1LUhvdy1tYW55LWRldmljZXMtY2FuLUktdXNlLXdpdGgtTm9yZFZQTgY7CFQ6CXJhbmtpBw%3D%3D--cecd0f0c309ced... |
How to purchase a NordVPN subscription | If you would like to purchase a NordVPN subscription and see the prices of the plans, visit the [NordVPN pricing page](https://nordvpn.com/pricing/). Once you have reached the pricing page, follow along to the steps below to purchase your NordVPN subscription:
## Purchasing the NordVPN subscription
To begin with your p... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwJBa3EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHFHBH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzE5NDc4MDQ4MTkwNDgxLUhvdy10by1wdXJjaGFzZS1hLU5vcmRWUE4tc3Vic2NyaXB0aW9uBjsIVDoJcmFua2kI--08c01579c58eea6c77eeda... |
What is your money-back policy? | Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHFHBH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpCQ%3D%3D--7fa9a5c91177090a29c8d689a1... |
Is NordVPN down? | When a NordVPN server is down, it’s removed from the app’s server list. All NordVPN servers you see on the app should be online. | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFu1tFWEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHFHBH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MDk2OTc4NDQ5LVVuYWJsZS10by1jb25uZWN0LXRvLU5vcmRWUE4tc2VydmVycwY7CFQ6CXJhbmtpCg%3D%3D--ddca702a7e1cc4b844... |
Unable to connect to NordVPN servers | Several different factors may interfere with your NordVPN connection. Here’s what may help fix the problem.
## Operating system-specific NordVPN connection guides
If you are experiencing issues connecting on any of the operating systems below, try following these VPN troubleshooting guides:
* [Troubleshooting conne... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFu1tFWEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHFHBH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MDk2OTc4NDQ5LVVuYWJsZS10by1jb25uZWN0LXRvLU5vcmRWUE4tc2VydmVycwY7CFQ6CXJhbmtpCg%3D%3D--ddca702a7e1cc4b844... |
What is your money-back policy? | Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFczG7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--86c9309159437842e77e99d8c7... |
Does NordVPN have a free trial | NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days."
This and other c... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE%2FADT1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFczG7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0ODM3MDkxMjE3LURvZXMtTm9yZFZQTi1oYXZlLWEtZnJlZS10cmlhbAY7CFQ6CXJhbmtpBw%3D%3D--917a7df2ce65085671787072... |
Dedicated IP: Renewal and cancellation | If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccoun... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFczG7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQg%3D--5c2d08209ab976a9f1a1... |
Cyber insurance benefits: subscription and cancellation | This article covers common questions relating to your cyber insurance benefits subscription and its cancellation.
### How do I cancel my cyber insurance benefits?
Your cyber insurance benefits will end when you cancel your NordVPN Ultimate bundle subscription.
### Will my insurance benefits still be valid if I move ab... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE8dFhcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFczG7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJdL2hjL2VuLXVzL2FydGljbGVzLzIwMTg3ODMwMzAzODg5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1zdWJzY3JpcHRpb24tYW5kLWNhbmNlbGxhdGlvbgY7CFQ6CXJhbmtpCQ%3... |
How to start using NordVPN | If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today.
In this article we will cover:
* [Downloading NordVPN](
* [Installing NordVPN](
* [Purchasing a NordVPN plan](
* [Connecting to NordVPN](
... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFpIBV0EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFczG7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwMjg5Nzc5OTUyMDE3LUhvdy10by1zdGFydC11c2luZy1Ob3JkVlBOBjsIVDoJcmFua2kK--ea35ee21cabf592a15f6482c1cee75af6098ce... |
How to use NordVPN on gaming consoles | Video gaming consoles do not support built-in VPN functionality. You can’t download NordVPN on PlayStation or Xbox, for example.
To set up your PS4, PS5, Xbox, or other gaming console with NordVPN, you can use one of these methods:
1. Set up NordVPN on your router.
2. Set up a VPN-protected hotspot and connect to t... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFXQgTEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIwOTcyNDY1NjY5MzkzLUhvdy10by11c2UtTm9yZFZQTi1vbi1nYW1pbmctY29uc29sZXMGOwhUOglyYW5raQY%3D--8975bbb81c9e32cb25d5... |
How to use NordVPN with Roku | Roku is a streaming device that plugs into your TV. It runs on Roku OS, which is not supported by NordVPN, so you can’t install the NordVPN app on Roku.
No worries! You can choose between two options when setting up NordVPN on Roku TV:
1. [Set up NordVPN on your router.](https://nordvpn.zendesk.com/hc/en-us/articles/... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGugv8SEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJDL2hjL2VuLXVzL2FydGljbGVzLzIwOTcyMzE3MDkzMzkzLUhvdy10by11c2UtTm9yZFZQTi13aXRoLVJva3UGOwhUOglyYW5raQc%3D--445ffc176a3a2308e859f5c41268c224... |
How to set up dedicated IP | NordVPN’s Dedicated IP feature provides a unique, static IP address that ensures reliable access and improved privacy. Unlike shared IPs, this one is solely yours, making it perfect for services that require a fixed IP. Learn more about [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on our website.If you ha... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBECcjS7EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwNTk1MjQ4MDcxMTg1LUhvdy10by1zZXQtdXAtZGVkaWNhdGVkLUlQBjsIVDoJcmFua2kJ--a88681e7079bb39e95fd6de75515d56588f3c7... |
How to use NordWhisper on NordVPN | NordWhisper is a new NordVPN protocol designed to overcome restrictive local network environments, ensuring a smoother and more consistent browsing experience. It is the ideal solution when dealing with filtered content on office or campus networks, Wi-Fi networks with security filtering found at airports, cafes, hotel... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEfsr2sHDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH6mgyDHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzMxNTI4MjQyNTE5OTUzLUhvdy10by11c2UtTm9yZFdoaXNwZXItb24tTm9yZFZQTgY7CFQ6CXJhbmtpCg%3D%3D--b379be9ec1201e737ea841... |
Changing DNS server addresses for MS Office & OneDrive | 1. Go to Control Panel > Network and Sharing Center > Change adapter settings.Under the View your active networks section, you will see the name of your active network.Under the View your active networks section, you will see the name of your active network.![nsc.png](https://support.nordvpn.com/hc/article_attachments/19920668611... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEnxiUeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHPDlOzFDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNjkyMDYxOTY5LUNoYW5naW5nLUROUy1zZXJ2ZXItYWRkcmVzc2VzLWZvci1NUy1PZmZpY2UtT25lRHJpdmUGOwhUOglyYW5raQY%3D--... |
Common Windows application issues | This article covers problems you may encounter when using NordVPN on Windows devices, including situations where NordVPN is not working on your Windows 10 device, or you have no internet access with NordVPN on Windows 10.
## “Error 1001” during installation
If you encountered “Error 1001” while trying to install the No... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHOYN5WEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHPDlOzFDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MzA3MzczNzEzLUNvbW1vbi1XaW5kb3dzLWFwcGxpY2F0aW9uLWlzc3VlcwY7CFQ6CXJhbmtpBw%3D%3D--4a849ce5ec0e12b3547c1d... |
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