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OpenWrt setup with NordVPN
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## Does NordVPN support OpenWrt?
Routers with OpenWRT firmware have been reported to support VPNs like NordVPN. However, please be aware that the following configuration has not been tested by NordVPN staff – it has been shared and tested by our wonderful customers instead. In particular, NordVPN would like to thank ulmwind, an active member of the OpenWRT community, for their continuous assistance in providing us with up-to-date OpenWRT instructions.
This article provides two OpenWrt setup guides:
* GUI interface instructions (simplified version)
* CLI instructions (more advanced)
If any issues arise, feel free to contact our support team for further help! This is an advanced tutorial, but it also provides some simpler instructions.
## GUI instructions
In this guide, we will show you how to set up a NordVPN connection on routers using OpenWrt firmware via the LuCI web interface.
1. Access the LuCI interface of your OpenWrt router by entering its local IP address into your internet browser and logging in. The default IP address is 192.168.1.1 and the username is root.By default, there is no password set up, so you may leave this slot empty, however, when you log in you will get a message to set up a password.In order to do so, click on System > Administration and you may set up a password there.
2. Once you have logged in, select the System tab and choose Software.
3. Click the “Update lists” button and wait for the process to finish and click “Dismiss”.
4. Install the following packages by typing in their name in the “Filter” field and clicking “Install…”.
1. openvpn-openssl
2. ip-full
3. luci-app-openvpn
5. Click “Save & Apply” and refresh the router page. Now you should see a new tab called VPN. Click on it and choose OpenVPN from the dropdown.
6. Now you need to download OpenVPN client configuration files. You can be connected to a recommended server via your NordAccount.
Follow the steps below to find the manual connection configuration files:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the OpenVPN configuration files tab.
4. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
5. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
For the purpose of this guide, we will be using the us5104.nordvpn.com server.
1. Under the “OVPN configuration file upload” section name the VPN connection in the “Instance name” field (we have named it “nordvpn_us”.) After that, click on the “Choose File” button, locate the downloaded server file and click “Upload”.
2. In the “OpenVPN instances” section, click the “Edit” button next to the instance you have just created.
3. In the lower field, enter your NordVPN service credential username and password into separate lines.usernamepassword
You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. Now, copy the path to the credentials file that is given right above the field containing the credentials and paste it next to the “auth-user-pass” line in the “Config file” section above.It should look like this: auth-user-pass /etc/openvpn/nordvpn_us.auth
2. Click on the Save button at the bottom.
3. Click on the “Network” tab at the top of the page and choose “Interfaces“.
4. Select the “Add new interface…” button and name it “nordvpntun”.
5. Click on the “Protocol” dropdown menu and choose “Unmanaged”.
6. In the “Interface” dropdown, enter the name “tun0” at the bottom -- custom -- field and press the Enter key.
7. Click the “Create interface” and “Save” buttons.
8. Choose the “Network” tab at the top once more and head to the “Firewall” section.
9. Click the “Add” button and adjust it as follows:
1. Name it “vpnfirewall”;
2. Set the “Input” option as “Reject”;
3. Leave “Output” as “Accept” and “Forward” as “Reject”;
4. Check the “Masquerading” option;
5. Check the “MSS clamping” option;
6. From the “Covered Networks” dropdown menu choose “nordvpntun”;
7. In the “Allow forward from source zones” dropdown menu, choose “lan”;
8. Click the “Save” button.
10. In the “Zones” section, find the zone named “lan”, and click on the “Edit” button.
11. In the “Allow forward to destination zones” dropdown check the “nordvpntun” entry.
12. Once more, click “Network'' at the top of the page and then choose “DHCP and DNS” from the dropdown list.
13. In the “General Settings” tab, find the “DNS forwardings” option and enter NordVPN DNS addresses there. The addresses are: 103.86.96.100 and 103.86.99.100
14. Go to the “Resolv and Hosts Files” tab, check the “Ignore resolve file” checkbox, and click the “Save & Apply” button.
15. Lastly, please head back to the “VPN” > “OpenVPN” tab.
16. In the “OpenVPN instances” section, check the “Enable” option next to the NordVPN option in the list, and click the “Save & Apply” button.
17. Click the “Start” button next to the created NordVPN instance to connect to the VPN server.
When you have followed these instructions, you should be connected using the configured connection. To check if you were successful, visit NordVPN’s homepage — the status at the top of the page should say “Protected”If you wish to disconnect the VPN connection, you can click on the “Stop” button next to the NordVPN option in the “VPN” > “OpenVPN” > “OpenVPN instances'' section.
## CLI instructions
If you're looking for a more advanced tutorial, follow this guide instead. To gain the benefits of a VPN on OpenWrt, you need a router with both OpenWrt firmware and an enabled OpenVPN client. The main page of the firmware is <https://openwrt.org/>.
1. In order to start, you would need to access your router via SSH using its LAN IP address. By default, the IP address is set to 192.168.1.1 and the username is root, however, the IP address may differ if you changed any of the default values.
2. The OpenVPN package is not included in the firmware image by default. To install it, please run the following commands:opkg updateopkg install openvpn-opensslopkg install ip-fullAdditionally, you may install the LuCI component of the OpenVPN configuration, however, it is optional. You can do so by running this command:opkg install luci-app-openvpn
3. Once you have installed the OpenVPN package, you can make it launch automatically whenever the router starts by running this command:/etc/init.d/openvpn enable
4. Next, you will need to download the server configuration files.
Follow the steps below to find the manual connection configuration files:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the OpenVPN configuration files tab.
4. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
5. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. For this guide, we used the server uk2054.nordvpn.com, however, you should use the server that the website suggests for you.To download a server file, choose the country where you wish to connect, click on “Show available protocols”, right-click on “Download config” for “OpenVPN TCP” or “OpenVPN UDP” and choose “Copy link address”.After that, return to your SSH session and run the following command:wget -P /etc/openvpn <https://downloads.nordcdn.com/configs/files/ovpn_udp/servers/uk2054.nordvpn.com.udp.ovpn>However, make sure to use the link you copied for your specific server file. This command will download the configuration file to the /etc/openvpn directory for easy access.Alternatively, you may download the server configuration file on a different machine and transfer it to the OpenWrt router using alternate methods, such as SCP or SFTP protocols.For older OpenWrt builds:You can simply download an archive here <https://downloads.nordcdn.com/configs/archives/certificates/servers.zip>. In the downloaded archive, you will find the corresponding files with .crt and .key extensions. The files are specific for each VPN server.
2. The OpenVPN configuration for NordVPN requires you to enter your NordVPN service credential username and password every time OpenVPN starts. However, we will make some adjustments so the credentials would be provided automatically.First, to make the process easier, we will install the nano text editor by running the following command:opkg install nanoOtherwise, you may use the built-in vi text editor. For more information regarding text editors, please refer to this article: <https://openwrt.org/docs/guide-user/base-system/user.beginner.cli>.Now, open the downloaded server configuration file using the nano text editor. In our case, the command would be:nano /etc/openvpn/uk2054.nordvpn.com.udp.ovpnAfter that, append the word “secret” (without quotation marks) to the string “auth-user-pass”. The resulting line should be:auth-user-pass secretNow, we need to create a new file named secret, where the NordVPN service credentials will be stored. To do so, run the following command:nano /etc/openvpn/secretIt will create the new file and open it using the nano text editor.In the first line of the file enter your NordVPN service username, and the second - NordVPN service password.
You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/)
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. Configure OpenVPN using the downloaded configuration file in one of two ways:
1. Change the file’s extension from .ovpn to .conf, which will allow OpenVPN to find it automatically by its extension.To do so, you can use the mv command:mv /etc/openvpn/uk2054.nordvpn.com.udp.ovpn /etc/openvpn/uk2054.nordvpn.com.udp.conf
2. Specify the file name in “/etc/config/openvpn” by using the following “uci” commands:uci set openvpn.nordvpn=openvpnuci set openvpn.nordvpn.enabled='1'uci set openvpn.nordvpn.config='/etc/openvpn/uk2054.nordvpn.com.udp.ovpn'uci commit openvpnAfter that, the file “/etc/config/openvpn” should contain the following appended strings:config openvpn 'nordvpn'option enabled '1'option config '/etc/openvpn/uk2054.nordvpn.com.udp.ovpn'You can check by running this command:tail /etc/config/openvpnYou may also change the file’s extension from .ovpn to .conf and specify it in the file “/etc/config/openvpn” - in that case, however, OpenVPN will start with this configuration file just once.
2. Create a new network interface by running the following commands:uci set network.nordvpntun=interfaceuci set network.nordvpntun.proto='none'uci set network.nordvpntun.ifname='tun0'uci commit networkThe file “/etc/config/network” should contain the following appended strings, if everything was done properly:config interface 'nordvpntun'option proto 'none'option ifname 'tun0'It can be checked by using the tail /etc/config/network command.
3. Create a new firewall zone and add a forwarding rule from LAN to VPN by running the following commands:uci add firewall zoneuci set firewall.@zone[-1].name='vpnfirewall'uci set firewall.@zone[-1].input='REJECT'uci set firewall.@zone[-1].output='ACCEPT'uci set firewall.@zone[-1].forward='REJECT'uci set firewall.@zone[-1].masq='1'uci set firewall.@zone[-1].mtu_fix='1'uci add_list firewall.@zone[-1].network='nordvpntun'uci add firewall forwardinguci set firewall.@forwarding[-1].src='lan'uci set firewall.@forwarding[-1].dest='vpnfirewall'uci commit firewallIf done correctly, the file “/etc/config/firewall” should contain the following appended strings:config zoneoption name 'vpnfirewall'option input 'REJECT'option output 'ACCEPT'option forward 'REJECT'option masq '1'option mtu_fix '1'list network 'nordvpntun'config forwardingoption src 'lan'option dest 'vpnfirewall'You can check by running tail -13 /etc/config/firewall command. This will display the last 13 lines, which should contain the aforementioned strings.
4. Now you need to configure the DNS servers. The simplest approach is to use NordVPN DNS for the WAN interface of the router. To add NordVPN DNS, run the following commands:uci set network.wan.peerdns='0'uci del network.wan.dnsuci add_list network.wan.dns='103.86.96.100'uci add_list network.wan.dns='103.86.99.100'uci commitIf you receive an error message “uci: Entry not found” after running the uci del network.wan.dns command, you can disregard it.The file “/etc/config/network” should contain the section ‘wan’ with the three bottom strings appended:config interface 'wan'<...>option peerdns '0'list dns '103.86.96.100'list dns '103.86.99.100'You can check by running the cat /etc/config/network command and finding the ‘wan’ interface in the output.You can also add different DNS addresses, such as Google’s by running these commands:uci set network.wan.peerdns='0'uci del network.wan.dnsuci add_list network.wan.dns='8.8.8.8'uci add_list network.wan.dns='8.8.4.4'uci commitThe appended strings should be similar to the previous ones.
(Optional) To prevent traffic leakage in case the VPN tunnel disconnects, you can open the “/etc/firewall.user” file using a text editor and add the following content to it:# This file is interpreted as a shell script.
# Put your custom iptables rules here, and they will be executed with each firewall (re-)start
# Internal uci firewall chains are flushed and recreated on reload, so
# put custom rules into the root chains, e.g. INPUT or FORWARD, or into the
# special user chains, e.g. input_wan_rule or postrouting_lan_rule.
if (! ip a s tun0 up) && (! iptables -C forwarding_rule -j REJECT); then
iptables -I forwarding_rule -j REJECT
fi
Additionally, you should create a file called “99-prevent-leak” in the folder “/etc/hotplug.d/iface” by running nano /etc/hotplug.d/iface/99-prevent-leak and adding the following content to the file:#!/bin/sh
if [ "$ACTION" = ifup ] && (ip a s tun0 up) && (iptables -C forwarding_rule -j REJECT); then
iptables -D forwarding_rule -j REJECT
fi
if [ "$ACTION" = ifdown ] && (! ip a s tun0 up) && (! iptables -C forwarding_rule -j REJECT); then
iptables -I forwarding_rule -j REJECT
fi
In some cases, the OpenVPN connection can crash with a log output similar to “couldn’t resolve host…”. In this case, the VPN tunnel itself remains, however, the connection is lost. To reconnect to it automatically, first open the “/etc/rc.local” file using a text editor and add the following line:/etc/openvpn/reconnect.sh &
In addition, you need to create the “reconnect.sh” file in the “/etc/openvpn” directory. It can be done by running the nano /etc/openvpn/reconnect.sh command.
In the file, enter the following script contents:
#!/bin/sh
n=10
while sleep 50; do
t=$(ping -c $n 8.8.8.8 | grep -o -E '[0-9]+ packets r' | grep -o -E '[0-9]+')
if [ "$t" -eq 0 ]; then
/etc/init.d/openvpn restart
fi
done
When you have followed these instructions, you should be connected using the configured connection. To check if you were successful, visit NordVPN’s homepage — the status at the top of the page should say “Protected.”
If you wish to disconnect the VPN connection, run the following command:
service openvpn stop
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Dedicated IP: Renewal and cancellation
|
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEfsr2sHDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQo%3D--9da89e1675b0f79cb96b88cffd9706487e68e5d8
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How to enable MFA for your Nord Account?
|
1. Log into your [Nord Account](https://nordaccount.com/).
|
https://support.nordvpn.com/hc/en-us/articles/19442299167889-What-is-MFA-and-how-to-enable-it
|
What to do if I lose my MFA access?
|
If you’re experiencing temporary trouble accessing your MFA device, you can use one of your backup codes to log in to your Nord Account. However, if you've lost your MFA device, you will need to fill out the MFA reset request form to remove your Nord Account’s current MFA settings.
Follow these instructions to reset the MFA settings of your Nord Account:
1. Open the MFA reset request form.
2. Fill in the fields indicated below. This information is required to make sure that no one makes unauthorized changes to your account.
* Account's current email: Enter the email address you currently use for NordVPN.
* Amount paid: Type in the amount of money you paid the last time you made a payment to NordVPN.
* Method: Select the way you made your last payment (like credit card or PayPal) and enter any other required information.
* Payment date: Choose the exact date of your last payment.
* Do you have a NordLocker or NordPass account?: Let us know if you also have an account for NordLocker or NordPass.
* Description (Optional): Add additional comments or requests for our support team.
* Attachments (Optional): Attach a picture of your last payment to help speed up the process.
1. Click the “Submit” button to finish.
Our customer support team will contact you by email once your Nord Account MFA settings have been successfully reset.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGPoP97EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGx7QlUGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzIwMzIzNzc4OTg5OTY5LVdoYXQtdG8tZG8taWYtSS1sb3NlLW15LU1GQS1hY2Nlc3MGOwhUOglyYW5raQY%3D--8dc7d3aa328dc6ea1712051f3d2d32c048135d79
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How to enable MFA for your Nord Account?
|
1. Log into your [Nord Account](https://nordaccount.com/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHkVcOuEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGx7QlUGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NDQyMjk5MTY3ODg5LVdoYXQtaXMtTUZBLWFuZC1ob3ctdG8tZW5hYmxlLWl0BjsIVDoJcmFua2kH--7c67256a3dc159ce615dae8612317363aa9144d5
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What is MFA, and how to enable it
|
[Multi-factor authentication](https://nordvpn.com/blog/what-is-multi-factor-authentication/) (MFA) is a security mechanism used to verify the identity of a user by requiring the presentation of two or more authentication factors: password, PIN, token, USB security key, fingerprint, or facial recognition.
There are two MFA options for Nord Account:
* You may use authenticator applications to generate a code, such as [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en_US&gl=US), [Microsoft Authenticator](https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=lt&gl=US), [Authy](https://play.google.com/store/apps/details?id=com.authy.authy&), or any other. Any one of those apps will create a code that you must enter whenever accessing Nord Account. The code changes every 30 seconds.
* A second option is to use a security key. It can be a Bluetooth, NFC, or USB security key that will hold a unique PIN and ensure effortless access only for you. Nord Account supports USB security keys certified by FIDO2. That includes the Security Key series, Yubikey 5 series, iePass FIDO K44, MultiPass FIDO K25, ePass FIDO NFC K9 and K35, BioPass FIDO K26 and K27, and others.
## How to enable MFA for your Nord Account?
1. Log into your [Nord Account](https://nordaccount.com/).
2. If you are using a desktop device, click on your account name in the top right corner and choose Account Settings. Switch to a Multi-factor authentication (MFA) section, and click on Manage MFA.On a mobile device, tap on the free line sign, scroll down to the bottom of the menu, where you find Account Settings, select Multi-factor authentication and tap on manage MFA.
3. On both, desktop and mobile, you will be asked to verify your email address. To do so, enter the verification code you have received to your NordVPN account associated email to verify it.
4. From there, select Set up next to the Authenticator app.
5. This action will generate your QR code and key. Open your mobile authentication application (such as Duo Mobile, Authy, etc.) and scan the QR code or manually enter the key. Once your account is saved in the authenticator application, return to the Nord Account website and click Continue.
6. Enter the MFA code generated by your mobile authentication application.
7. Before finishing the MFA setup, make sure to [save your backup codes](https://support.nordvpn.com/hc/en-us/articles/30047757775249-NordVPN-MFA-backup-codes) here. When done, click Continue.
### As another option, you can use a security key to add MFA feature.
1. Choose set up next to the Security key option in your Nord Account settings.
2. Follow the steps shown. Setup steps may differ depending on the security key.
3. Once you have finished the setup, a physical security key will be needed to log into your Nord Account.
4. In the end, you will be suggested to log out from all devices. We strongly recommend doing that so that all of your devices that are used with Nord Account would be instantly protected with MFA.
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How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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How to re-install NordVPN on Android
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To reinstall NordVPN on your Android device and ensure you have the latest version for the best experience, follow these steps.
1. Open the Settings app on your phone and select Apps or Apps & Notifications (the selection may vary depending on your phone type).
2. After opening the Apps settings, you may also need to press Manage Apps (this may vary depending on your phone type).
3. After opening Manage apps (or just Apps, depending on your phone model), search for or scroll down to find and tap the NordVPN app.
4. Tap Uninstall and confirm app deletion.
5. Once uninstalled, download the latest NordVPN app version from [Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&pli=1) or our website, where you’ll also find setup instructions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHeZGQOGzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGx7QlUGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzI5NzQ4NjI3ODI0MjczLUhvdy10by1yZS1pbnN0YWxsLU5vcmRWUE4tb24tQW5kcm9pZAY7CFQ6CXJhbmtpCQ%3D%3D--fd696f13c5598a064fa518706a1a0fb437854ab4
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What to do if you’re unable to redeem NordVPN service from Revolut?
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If you are not able to redeem your NordVPN coupon, or your subscription does not get activated, please make sure that the following is in order:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEobdndGzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGx7QlUGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzMwNjM5NjQ5NTMyMDQ5LUhvdy10by1yZWRlZW0tYS1SZXZvbHV0LU5vcmRWUE4tc3Vic2NyaXB0aW9uBjsIVDoJcmFua2kK--c4c2c050adc8eda1f617dafcec496cdf4ab923d8
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How to redeem a Revolut NordVPN subscription
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In this article you will learn how to redeem your NordVPN subscription gifted from Revolut.
In order to be eligible for a NordVPN subscription, you must have a Premium, Metal, or Ultra plan with Revolut.
Follow the steps below to redeem your subscription:
1. Open your Revolut app.
2. Tap your profile icon in the top-left corner.
3. Select Your plan.
4. Scroll down to your benefits, and tap See all
5. Tap NordVPN and follow the instructions.
Once you have followed these steps, you should have redeemed your NordVPN subscription successfully.
## What to do if you’re unable to redeem NordVPN service from Revolut?
If you are not able to redeem your NordVPN coupon, or your subscription does not get activated, please make sure that the following is in order:
* Your Revolut subscription is active.
* If you have changed your Revolut plan, make sure to re-activate your NordVPN services.
* Check for any spelling mistakes in the NordVPN coupon.
If you are still encountering issues, please contact our [customer support team](https://support.nordvpn.com/hc/en-us/requests/new?ticket_form_id=21068086896145).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEobdndGzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGx7QlUGzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzMwNjM5NjQ5NTMyMDQ5LUhvdy10by1yZWRlZW0tYS1SZXZvbHV0LU5vcmRWUE4tc3Vic2NyaXB0aW9uBjsIVDoJcmFua2kK--c4c2c050adc8eda1f617dafcec496cdf4ab923d8
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What payment methods does NordVPN accept
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You can pay with a credit card, cryptocurrency, PayPal, Sofort, prepaid (debit) card, and many more payment methods. You can also make a payment through iTunes or Google Pay.
If you want to pay in cash, you can purchase a NordVPN subscription in a retail store.
Once you’ve checked out NordVPN’s plans and prices, you can find out which payment methods are available to you at the checkout page. Simply click “Continue to payment” to see how you can pay for your purchase.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGZF3TnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGcZ06wFjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1NzgyODIxMjY1LVdoYXQtcGF5bWVudC1tZXRob2RzLWRvZXMtTm9yZFZQTi1hY2NlcHQGOwhUOglyYW5raQY%3D--177177e66a8001d44919d8450eb274f3dd241f7b
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How to cancel auto-renewal for your subscription
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If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGcZ06wFjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--6428baf6f3c2797433eb48c0989fbdbfe493d030
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How can I get a receipt for my payment
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If you are looking for information on how to generate an Invoice for your payment, please check this article instead: [How can I get an Invoice for my company?](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company)
1. Log in to your account on the [Nord Account](https://my.nordaccount.com/) page.
2. Navigate to Billing History.
3. Click the Receipt button under the Download column.
4. Wait until a PDF file icon pops-up. Click on the Receipt highlight to download it.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF41iyHEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGcZ06wFjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzcxNzgyMTM3ODczLUhvdy1jYW4tSS1nZXQtYS1yZWNlaXB0LWZvci1teS1wYXltZW50BjsIVDoJcmFua2kI--86f058912732e929f7ab20470d112414746aebae
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What is NordPass?
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NordPass is a tool designed to help you manage your passwords securely and effortlessly. Created by NordSecurity, the same company behind NordVPN, NordPass allows you to store login details, autofill forms, keep private notes safe, and generate strong passwords. Like other NordSecurity products, NordPass integrates with your Nord Account for easy access and management.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFx001wHjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGcZ06wFjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzMzNDY3NjkwODczMTA1LUhvdy10by1zZXQtdXAtcGFzc3dvcmQtbWFuYWdlci13aXRoLU5vcmRQYXNzBjsIVDoJcmFua2kJ--6b6d2017c92aefcd61130b938ef62149417c4092
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What is Nord Account?
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With your Nord Account, you can easily manage all your Nord products, including NordVPN, NordPass, and NordLocker. Purchasing NordVPN or any bundle provides automatic access to a Nord Account. Guidance on how to access NordPass using your Nord Account is provided later in this article.
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How to get started with NordPass?
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The process to start with NordPass is detailed below.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFx001wHjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGcZ06wFjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzMzNDY3NjkwODczMTA1LUhvdy10by1zZXQtdXAtcGFzc3dvcmQtbWFuYWdlci13aXRoLU5vcmRQYXNzBjsIVDoJcmFua2kJ--6b6d2017c92aefcd61130b938ef62149417c4092
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How to set up password manager with NordPass
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If you've subscribed to a NordVPN Plus, Complete, or Ultra plan, you've got a bundle that includes the NordPass password manager. This guide will walk you through setting it up and securing your passwords.
In this article, we will cover:
* [What is NordPass?](
* [What is Nord Account?](
* [How to get started with NordPass?](
* [Installing NordPass](
* [Logging into NordPass](
## What is NordPass?
NordPass is a tool designed to help you manage your passwords securely and effortlessly. Created by NordSecurity, the same company behind NordVPN, NordPass allows you to store login details, autofill forms, keep private notes safe, and generate strong passwords. Like other NordSecurity products, NordPass integrates with your Nord Account for easy access and management.
## What is Nord Account?
With your Nord Account, you can easily manage all your Nord products, including NordVPN, NordPass, and NordLocker. Purchasing NordVPN or any bundle provides automatic access to a Nord Account. Guidance on how to access NordPass using your Nord Account is provided later in this article.
[Learn more about Nord Account and how to use it.](https://support.nordvpn.com/hc/en-us/articles/19571345334033-What-is-a-Nord-Account-and-how-do-you-use-it)
## How to get started with NordPass?
The process to start with NordPass is detailed below.
### Installing NordPass
Start securing your passwords with NordPass by choosing your preferred installation method:
* You can install the NordPass application directly on your device. [Installation guides for different operating systems are available. ](https://support.nordpass.com/hc/en-us/articles/360004799257-Installing-NordPass-desktop-application)
* Alternatively, for seamless browsing, install the NordPass browser extension – [learn how across various browsers.](https://support.nordpass.com/hc/en-us/articles/360010298318-Adding-the-NordPass-browser-extension)
* MacOS users also have the option to add the Safari NordPass extension. [Learn how to do that.](https://support.nordpass.com/hc/en-us/articles/360009942298-NordPass-Safari-extension-setup-for-macOS)
### Logging into NordPass
Once installed, open your NordPass application or browser extension and click Login with Nord Account. Enter your Nord Account credentials to log in, and you're all set!
Learn more about the password manager, and if you need any further assistance, visit [NordPass's Help Center](https://support.nordpass.com/hc/en-us).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFx001wHjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGcZ06wFjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzMzNDY3NjkwODczMTA1LUhvdy10by1zZXQtdXAtcGFzc3dvcmQtbWFuYWdlci13aXRoLU5vcmRQYXNzBjsIVDoJcmFua2kJ--6b6d2017c92aefcd61130b938ef62149417c4092
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How to cancel auto-renewal for your subscription
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If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGwWaEXFToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--4c16e1e0f20d796bdbf97e7407480047f6462788
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Dedicated IP: Renewal and cancellation
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If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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How to stop WebRTC leaks
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Sometimes various browsers experience WebRTC Leaks which may cause the real IP address leak, even when using a VPN.
However, you can easily disable the WebRTC leaks using the NordVPN browser extension on top of the NordVPN app.
* Download and set up the NordVPN browser extension on the browser of your choice: [Chrome](https://support.nordvpn.com/hc/en-us/articles/20349533941265-How-to-set-up-NordVPN-with-Chrome-extension)/[Firefox](https://support.nordvpn.com/hc/en-us/articles/20350669461137-Connect-to-NordVPN-with-Firefox-extension)/[Edge](https://support.nordvpn.com/hc/en-us/articles/19627093939601-Connect-to-NordVPN-with-Edge-Extension).
* In the bottom-right corner of the extension's main screen, click on the settings button.
* You'll find the option to block WebRTC at the very top of the settings menu. Please note: do not connect to a server via the NordVPN browser extension in case you're already connected through the NordVPN app.
You can read more about WebRTC leaks in [our blog post](https://nordvpn.com/blog/webrtc/) and watch our video for more detailed information:
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Plans and prices of NordVPN service
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In this article, you will learn about Nord subscription plan options. [NordVPN subscription plan prices](https://nordvpn.com/pricing/) are regularly updated on our website.
You can purchase NordVPN plans directly from the App Store or [Google Play Store](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en), or from the Nord pricing page, where you’ll find all available options.
## Subscription plans
On the [NordPVN pricing page](https://nordvpn.com/pricing/#compare-plans-desktop) you’ll find the available options:
* [Basic](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGBHmLTHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kI--836dd8b04f6056c360f5ec0016c6bea30fb1be22#Basic)
* [Plus](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGBHmLTHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kI--836dd8b04f6056c360f5ec0016c6bea30fb1be22#Plus)
* [Complete](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGBHmLTHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kI--836dd8b04f6056c360f5ec0016c6bea30fb1be22#Complete)
* [Ultra](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGBHmLTHToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kI--836dd8b04f6056c360f5ec0016c6bea30fb1be22#Ultra)
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan focuses on core security and privacy, making it a great choice for users who only need reliable VPN protection.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan provides a well-rounded security suite, combining VPN protection with advanced tools to protect your online activities.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is perfect for those who want complete online security, privacy, and secure cloud storage in one package.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* IncogniPersonal data removal tool
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is ideal for users who want maximum security, privacy, and data protection, including the ability to remove personal data from online sources.
## FAQs
How do I get a NordVPN subscription?
If you’re trying to subscribe to NordVPN, follow our handy guide on [how to get a subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
What subscription plans does NordVPN offer?
NordVPN currently offers 2-year, 1-year, and 1-month subscription plans.
Can I pay for a NordVPN subscription in monthly installments?
You can pay monthly by selecting NordVPN’s 1-month plan. NordVPN’s 2-year and 1-year plans must be [paid for in full](https://support.nordvpn.com/hc/en-us/articles/19476182512273-Does-NordVPN-charge-all-at-once) at purchase.
Does NordVPN have a family plan?
Yes, NordVPN now offers a [Family Plan](https://nordvpn.com/pricing/family-site/). It includes the same [subscription options]( Plus, Complete, and Ultra—each with the same features and benefits. The key difference is that the Family Plan allows you to create up to five separate accounts.
Do you offer discounts or coupons for NordVPN plans?
Yes — we have an extensive guide on [how to get NordVPN cheaper.](https://support.nordvpn.com/hc/en-us/articles/19477702164369-How-to-get-NordVPN-cheaper) You can also find our special [monthly deals](https://nordvpn.com/coupon/?nv_tri=TC_4672000958802338_1740990944276&nv_trs=1743145761762_1743150468731_38_251&_gl=1*fomogl*_gcl_aw*R0NMLjE3NDMwODcyNjguQ2p3S0NBanc3cE9fQmhBbEVpd0E0cE1RdkZvWHk2UWEtS0pFOTNOYkk4SWhTY2VhOVJGbGdFaldOTkZxTUxwcXUtNWlCTzQ0ODNXQTFSb0NmOElRQXZEX0J3RQ..*_gcl_au*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*FPAU*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*_ga*MTc2ODgyMjcxMy4xNzQwOTkwOTQ1*_ga_LEXMJ1N516*MTc0MzE0NTcwMi40Mi4xLjE3NDMxNTAzOTUuMjUuMC4w&_ga=2.254984456.1665114719.1742821287-1768822713.1740990945).
What is your money-back guarantee and how do I cancel?
To learn more about our money-back guarantee, check out [our refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy). If you wish to cancel your subscription, [follow our cancellation guide](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription).
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NordVPN Proxy servers explained
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In computer networks, a [proxy server](https://nordvpn.com/blog/proxy-server/) acts as an intermediary for queries from internet users seeking resources from other servers. In almost all cases, a proxy server does not have any encryption and works only on a browser. Meanwhile, a [VPN](https://nordvpn.com/) has strong encryption, especially if it is OpenVPN, and it encrypts all your internet traffic entirely.
## NordVPN proxy servers
A proxy server serves various purposes, such as ensuring anonymity, speeding up internet access through caching, saving bandwidth, logging usage, scanning for malware, bypassing restrictions, and enforcing access policies. It can also help bypass filters, parental controls, and cross-domain restrictions for accessing external content.
[NordVPN’s browser extensions](https://nordvpn.com/features/proxy-extension/) use proxy servers to route your browser’s traffic, giving you a different IP address and masking your real one, ensuring your data’s security and encryption. That being said, using the NordVPN app is still more secure, as it encrypts all of your data, not just the browser’s.
## SOCKS5 proxy
SOCKS is an internet protocol used by proxy servers to route network packets between clients and servers, operating at Layer 5 of the OSI model. [SOCKS5](https://nordvpn.com/blog/socks5-proxy/), used by NordVPN proxy servers, supports both TCP and UDP traffic, provides authentication for authorized access, and handles connections at a lower level than HTTP proxies, making it highly versatile for various network tasks.
## Proxy setup guides
Follow the guides below to set up a proxy connection in the application of your choice.
* [qBittorrent](https://support.nordvpn.com/hc/en-us/articles/20195967385745-NordVPN-proxy-setup-for-qBittorrent)
* [Bittorrent](https://support.nordvpn.com/hc/en-us/articles/20465085067665-NordVPN-proxy-setup-for-BitTorrent)
* [uTorrent](https://support.nordvpn.com/hc/en-us/articles/19449763497489-NordVPN-proxy-setup-for-uTorrent)
* [Vuze](https://support.nordvpn.com/hc/en-us/articles/20458691129105-NordVPN-proxy-setup-on-Vuze)
* [Deluge](https://support.nordvpn.com/hc/en-us/articles/20341624031505-NordVPN-proxy-setup-on-Deluge)
Additionally, keep in mind that NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN Terms of Service.
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VPN for BBC: how to watch it securely
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With the rise of streaming services like BBC, many users turn to VPNs to access content safely and avoid regional restrictions. In this guide, we’ll cover the essentials of using a VPN for BBC streaming, offering useful tips to improve your experience and resolve any potential issues.
Table of contents:
* [Required NordVPN servers](
* [Troubleshooting steps](
## Required NordVPN servers
VPN provides the ability to bypass restrictions on BBC and also strengthens your security by encrypting your data, keeping your information safe from prying eyes and cyber threats. To securely stream content for BBC, we suggest connecting to [NordVPN servers](https://nordvpn.com/servers/) while using the BBC streaming platform:
* BBC iPlayer (UK): Connect to any [VPN server in the United Kingdom](https://nordvpn.com/servers/uk/).
* BBC US: Connect to any [VPN server in the United States](https://nordvpn.com/servers/usa/).
* BBC AU: Connect to any [NordVPN server in Australia](https://nordvpn.com/servers/).
## Troubleshooting steps
Streaming through a VPN can sometimes result in disruptions or difficulties accessing content, which can hinder the experience.
If you're encountering connection issues, consider trying these solutions to resolve them:
* Connect to a different server in the same region of your wished streaming content.
* Clear your browser’s cache or test a different browser on your device.
* [Change your DNS addresses to NordVPN's](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-NordVPN-DNS-server-addresses).
* Disable location services on your device.
If you're still experiencing issues, please review our [troubleshooting steps for streaming](https://support.nordvpn.com/hc/en-us/articles/19559968238097-Troubleshooting-steps-for-streaming). For more assistance on [streaming safely](https://nordvpn.com/features/streaming/) with a VPN for the BBC, [reach out to our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
Under certain circumstances, streaming content (using video on demand, online TV platforms, or other sources) that is only accessible outside your country of residence may be illegal. Always check if you have the legal authority to access the material you wish to stream.
The NordVPN service should never be used to bypass copyright or other regulations. NordVPN does not promote, induce, or otherwise facilitate the use of the service for such purposes. For more details, please read our[ General Terms of Service](https://my.nordaccount.com/legal/terms-of-service/) and[ the NordVPN Additional Terms](https://my.nordaccount.com/legal/terms-of-service/nordvpn/).
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How to cancel auto-renewal for your subscription
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If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription
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What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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Does NordVPN have a free trial
|
NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days."
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
A free trial is available for Android users that download our [VPN for Android from Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&gl=US). This trial is organized by Google Play itself and follows its Terms of Service.
Please keep in mind that we only allow one free trial per customer, so make sure you log into your NordVPN account when ordering a subscription. You can cancel the free Android trial (and avoid being charged) on Google Play.
If you have any questions regarding the trial, [contact the Google Play Store directly](https://support.google.com/store#topic=3237699&contact=1).
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How much will I need to pay upon renewal?
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At the end of your initial plan, your subscription will be renewed automatically and you will be charged the applicable renewal price for the service. You can find more information on renewal prices in our [subscription renewal pricing page](https://my.nordaccount.com/legal/pricing/).
The renewal price is subject to change, but you will be notified of any changes by email before your subscription is renewed.
You don’t need to renew your NordVPN subscription manually — unless you [cancel auto-renewal for your subscription](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription), it will be renewed automatically.
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How to connect to your dedicated IP on Windows
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With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection.
In this article, we will cover how to locate and connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on Windows.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in Nord Account.
If these steps are done, you can move forward and connect to your dedicated IP in the NordVPN app on:
* [ Windows 7 and 8.1](
* [Windows 10 and 11](
For additional information, you can also read [our article about NordVPN's dedicated IP and how it works](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses).
## On Windows 7 and 8.1:
To connect to NordVPN dedicated IP on Windows 7 and 8.1, follow these steps:
1. Open the NordVPN application.
2. Go to the dedicated IP category on the left. 
3. Hover over dedicated IP, and click on the three-dot button:
4. Select fastest for your country and server, and click connect:
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Enter your dedicated IP country, and server number:
2. Tap your dedicated IP to connect:
## On Windows 10 and 11:
To connect to NordVPN dedicated IP on Windows 10 and 11, follow the steps below:
1. Open your NordVPN application.
2. Click specialty servers:
3. Hover over dedicated IP and click the three-dot menu:
4. Click connect.
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Type in your dedicated ip into the search bar:
2. Click your dedicated IP to connect:
After completing the steps, you will have connected to your dedicated IP successfully. If you wish to test your connection, visit [NordVPN's DNS leak checker website](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
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Where does NordVPN have dedicated IP addresses?
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NordVPN-dedicated IP addresses are offered in these regions:
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Dedicated NordVPN IP addresses
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When using NordVPN, your IP address changes to that of your VPN server. Normally, you share this IP address with other NordVPN users connected to the same server. However, if you purchase a NordVPN dedicated IP, you will get an IP address that belongs to you and you alone.
The advantages of a NordVPN dedicated IP addressNordVPN's dedicated IP allows you to bypass CAPTCHAs, easily access corporate networks, and avoid blocklists for IP addresses tainted by unscrupulous use. You can use the dedicated IP feature on up to 10 devices at the same time: simply connect with the [Open VPN (TCP)](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) or [OpenVPN (UDP)](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) protocol. You can also connect via the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol, however, it only supports one simultaneous connection. Dedicated IP is not available via tvOS, browser extension or the IKEv2 protocol.
## Where does NordVPN have dedicated IP addresses?
NordVPN-dedicated IP addresses are offered in these regions:
* The United States (Los Angeles, Dallas, New York, Chicago, Seattle, Miami)
* Germany (Frankfurt)
* The United Kingdom (London)
* The Netherlands (Amsterdam)
* France (Paris)
* Canada (Toronto)
* Japan (Tokyo)
* Italy (Milan)
* Sweden (Stockholm)
* Australia (Sydney)
* Hong Kong (Hong Kong)
* Switzerland (Zurich)
* Spain (Madrid)
* Belgium (Brussel)
* Denmark (Copenhagen)
* Poland (Warsaw)
* Portugal (Lisbon)
* South Africa (Johannesburg)
* Mexico
* Czech Republic (Prague)
Please note:
* If you are connecting from a country with internet restrictions, the dedicated IP address feature may fail to work as server accessibility from such regions is limited. Please consult our article on [how to connect from within a country with internet restrictions](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-from-a-country-with-internet-restrictions) for more information.
* In case you wish to change your dedicated IP after a while, you may do that once per subscription. To change the dedicated IP, get in touch with NordVPN support.
Here is a list of tutorials showing you how to connect to your dedicated IP by NordVPN on different platforms:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/20465449537681-How-to-connect-to-your-dedicated-IP-on-Windows)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/19684336200081-How-to-connect-to-your-dedicated-IP-on-Linux)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19678530026641-How-to-connect-to-your-dedicated-IP-on-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/19682095316625-How-to-connect-to-your-dedicated-IP-on-iOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19682489581585-How-to-connect-to-your-dedicated-IP-on-Android)
You can test dedicated IP servers in the "dedicated IP" category in the application. The dedicated IP address you see in the application, would only connect you to a shared IP address. Once you make a purchase and get dedicated IP assigned, you would be able to connect to the specific server that would give you a static IP address that only you would be able to access.
If you wish to purchase a dedicated IP address in these regions, you can find a guide on how to do so here: [How to purchase a dedicated IP address.](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-Dedicated-IP-address)
Please be aware that if you purchase a NordVPN dedicated IP, your email will be linked to that IP address. For more information, please consult our Privacy Policy.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG29wO%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBECcjS7EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NTA3ODA4MDI0MjA5LURlZGljYXRlZC1Ob3JkVlBOLUlQLWFkZHJlc3NlcwY7CFQ6CXJhbmtpBw%3D%3D--cc2c3a920aa9cfc5c8f978b1632d18934bbbb6e3
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How to connect to your dedicated IP on macOS
|
A NordVPN dedicated IP is a unique IP address assigned solely to a specific server, ensuring it's not shared with any other device or network. With a NordVPN dedicated IP, you get improved connection speeds, reduced CAPTCHA requests, and enhanced security through exclusive accessibility.In this article, you will learn how to locate and connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on macOS.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in your Nord Account.
## Connecting to your dedicated IP on macOS
If you have purchased a dedicated IP from NordVPN, and set it up in your Nord Account, you can proceed with connecting to it on your macOS device by following these steps:
1. Launch the NordVPN application.
2. Scroll down to specialty servers:
3. Hover over the dedicated IP, and click on the three-dot menu:
4. Click your dedicated IP server.
You may also use the search bar located in the top-left corner of the application window.
1. Type in your dedicated IP address:
2. Click on your dedicated IP:
After completing the steps, you will be successfully connected to your dedicated IP. If you would like to check your connection, visit [NordVPN's DNS leak checker.](https://nordvpn.com/dns-leak-test/)
Please be aware that your email will be linked to that dedicated IP address.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG8ysPlEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBECcjS7EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzE5Njc4NTMwMDI2NjQxLUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLW1hY09TBjsIVDoJcmFua2kI--264159386b6fa658b6eb9e239079c5b484b46185
|
Cyber insurance benefits: subscription and cancellation
|
This article covers common questions relating to your cyber insurance benefits subscription and its cancellation.
### How do I cancel my cyber insurance benefits?
Your cyber insurance benefits will end when you cancel your NordVPN Ultimate bundle subscription.
### Will my insurance benefits still be valid if I move abroad?
The insurance benefits are currently only available to customers residing in the UK, US, SE, DE, FR, IT, NL. Hence, it will be available only if you move to one of these countries.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE8dFhcEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEZYkVcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJdL2hjL2VuLXVzL2FydGljbGVzLzIwMTg3ODMwMzAzODg5LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1zdWJzY3JpcHRpb24tYW5kLWNhbmNlbGxhdGlvbgY7CFQ6CXJhbmtpBg%3D%3D--be2706752a02b547e35ea84a3c1fd960b22f6e61
|
How to connect to your dedicated IP on iOS
|
A NordVPN dedicated IP is a unique IP address assigned solely to a specific server, ensuring it's not shared with any other device or network. With the NordVPN dedicated IP, you get improved connection speeds, reduced CAPTCHA requests, and enhanced security through exclusive accessibility.
In this tutorial, you will learn how to locate and connect to your purchased and assigned NordVPN dedicated IP.
The dedicated IP server category is available only with OpenVPN (UDP) and OpenVPN (TCP) protocols.
In order to connect, double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in your Nord Account.
## Connecting to your NordVPN dedicated IP on iOS
To connect to your NordVPN dedicated IP on your iOS device, follow along to the steps below:
1. Open your NordVPN app.
2. [Enable the OpenVPN (UDP) or ](https://support.nordvpn.com/Connectivity/iOS/1490186412/Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-on-iOS.htm)OpenVPN (TCP) protocol.
3. In the homepage, scroll to specialty servers:
4. Tap dedicated IP:
5. Tap on your dedicated IP to connect:
Alternatively, you can connect by typing in your dedicated IP address into the search bar. To get connected using this method, follow the steps below:
1. Type your dedicated IP into the search bar:
2. Tap your dedicated IP to connect:
After completing the steps, you will have connected to your dedicated IP successfully. If you wish to test your connection, visit [NordVPN's DNS leak checker website](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG%2BTJjmEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBECcjS7EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJRL2hjL2VuLXVzL2FydGljbGVzLzE5NjgyMDk1MzE2NjI1LUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLWlPUwY7CFQ6CXJhbmtpCQ%3D%3D--9eae85c363931a2973bd5a1e768c73e399dd86fe
|
How to connect to your dedicated IP on Linux
|
In this article we will cover how to connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on Linux.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in your Nord Account.
NordVPN's dedicated IP, is a unique IP address and assigned solely to a specific server, meaning that only you have access to it. With a NordVPN dedicated IP, you get improved connection speeds, reduced CAPTCHA requests, and enhanced security through exclusive accessibility.
## Connecting to your NordVPN dedicated IP
If you've purchased the dedicated IP and set it up in Nord Account, you can connect to it on Linux by entering a command in the following format:
```
nordvpn connect country_code_server_number
```
It should look like this:
```
nordvpn connect us4955
```
Type the following command to disconnect:
```
nordvpn disconnect
```
Or:
```
nordvpn d
```
After entering the commands, you will be successfully connected to your NordVPN dedicated IP. If you wish to test your connection, visit [NordVPN's DNS leak test page](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHp3R3nEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBECcjS7EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzE5Njg0MzM2MjAwMDgxLUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLUxpbnV4BjsIVDoJcmFua2kK--1ac36d53a6815085e50a4477a17975d1c68fc0c3
|
Installing NordVPN on Linux distributions
|
In this article, we'll guide you through NordVPN installation and usage on Linux. We offer .deb and .rpm packages that are compatible with Debian, Ubuntu, Elementary OS, Linux Mint, Fedora, QubesOS, RHEL, CentOS, and openSUSE systems. The NordVPN native application is the recommended option for connecting to NordVPN servers on your Linux device. We designed it with your experience in mind, giving you features like auto-connect, automated Kill Switch, and Threat Protection.
## Table of contents:
* [Installing NordVPN on Linux](
* [Using NordVPN on Linux](
* [Logging in](
* [Account and settings](
* [Specialty servers](
* [Features and configurations](
* [LAN discovery and allowlists](
## Installing NordVPN on Linux
To start using the NordVPN application for Linux, you need to [download the NordVPN Linux client](https://nordvpn.com/download/linux/). You can do that in 2 ways:
1. By [downloading a Snap package](https://snapcraft.io/nordvpn).Snaps are app packages for desktop, cloud, and IoT that are easy to install, secure, cross-platform, and dependency-free. If you do not have Snap pre-installed, you may follow [Snap setup guides for various Linux distributions](https://snapcraft.io/docs/installing-snapd#:~:text=Zorin%20OS-,Without%20snap,-For%20distributions%20without).Please note that currently, we still do not support arm64, but our developers are working on this.
2. By working in the terminal:
1. Open the terminal;
2. Write the command below:
```
sh <(curl -sSf https://downloads.nordcdn.com/apps/linux/install.sh[](https://downloads.nordcdn.com/apps/linux/install.sh))
```
3. Following any on-screen instructions.
Note: If you do not have a curl package, evidenced by the fact that the above does not work, you can alternatively use this command:
```
sh <(wget -qO - https://downloads.nordcdn.com/apps/linux/install.sh)
```
Additionally, if you receive the following issue: Whoops! Permission denied accessing /run/nordvpn/nordvpnd.sock, all you need to do is write the following command:
```
sudo usermod -aG nordvpn $USER
```
and then reboot your device.
## Using NordVPN on Linux
After you have installed the NordVPN application, you can start using it!
Please note that in NordVPN Linux application version 3.18.4, network traffic from the LAN through a VPN-connected computer is blocked by default. To unblock LAN traffic, turn LAN discovery ON or add to the allowlist any subnet or IP traffic to be forwarded.
### Logging in
If you're using a Linux device without a graphical user interface, follow our guide on logging in to NordVPN on Linux devices without GUI.
If you're using a Linux device with a graphical user interface, you can start using it with the commands below:
1. Log in to your NordVPN account by using this command:
```
nordvpn login
```
2. Connect to a NordVPN server by using the command below:
```
nordvpn connect
```
### Account and settings
Here you can find the list of available NordVPN commands for Linux.
Access the NordVPN client settings:
---
```
nordvpn
```
Get an extensive explanation of all commands:
```
man nordvpn
```
See the list of available commands or help for a specific command:
```
nordvpn help
```
| or | ```
nordvpn h
```
Log in or log out:
```
nordvpn login
```
| or | ```
nordvpn logout
```
Connect to a recommended NordVPN server:
```
nordvpn connect
```
| or | ```
nordvpn c
```
Connect to a specific server (e.g. nordvpn connect uk715):
```
nordvpn connect <country_code server_number>
```
Disconnect from the VPN:
```
nordvpn disconnect
```
| or | ```
nordvpn d
```
See account information:
```
nordvpn account
```
Register a new user account:
```
nordvpn register
```
Rate your last connection quality (1-5):
```
nordvpn rate
```
See the current settings:
```
nordvpn settings
```
See the connection status:
```
nordvpn status
```
See the country list:
```
nordvpn countries
```
See the city list (e.g.: nordvpn cities united_states):
```
nordvpn cities
```
See a list of available server groups:
```
nordvpn groups
```
### Specialty servers
Connect to the closest Double VPN server:
---
```
nordvpn c double_vpn
```
Connect to a specific country using Double VPN servers:
```
nordvpn connect --group double_vpn <country_code>
```
Connect to a P2P server:
---
```
nordvpn connect p2p
```
Connect to a specific country using P2P servers:
```
nordvpn connect --group p2p <country_code>
```
Connect to a Dedicated IP server:
---
```
nordvpn connect Dedicated_IP
```
### Features and configurations
Set a configuration option:
---
```
nordvpn set
```
| or | ```
nordvpn s
```
Enable or disable Threat Protection:
```
nordvpn set threatprotectionlite on
```
| or | ```
nordvpn set threatprotectionlite off
```
Enable or disable Kill Switch:
```
nordvpn set killswitch on
```
| or | ```
nordvpn set killswitch off
```
Enable or disable auto-connect:
```
nordvpn set autoconnect on
```
| or | ```
nordvpn set autoconnect off
```
Set a specific server for automatic connection (e.g.: nordvpn set autoconnect on us2435):
```
nordvpn set autoconnect on <country_code+server_number>
```
Enable or disable notifications:
```
nordvpn set notify on
```
| or | ```
nordvpn set notify off
```
Set custom DNS (you can set up a single DNS or two, just add spaces in between):
```
nordvpn set dns 1.1.1.1
```
| or | ```
nordvpn set dns 1.1.1.1 1.0.0.1
```
[Switch between UDP and TCP protocols](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP):
```
nordvpn set protocol udp
```
| or | ```
nordvpn set protocol tcp
```
Enable or disable [obfuscated servers](https://nordvpn.com/features/obfuscated-servers/):
```
nordvpn set obfuscate on
```
| or | ```
nordvpn set dobfuscate off
```
Set connection technology (OpenVPN or [NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/)):
```
nordvpn set technology OpenVPN
```
| or | ```
nordvpn set technology NordLynx
```
Turn [Meshnet](https://nordvpn.com/meshnet/) on or off on your device:
```
nordvpn set meshnet on
```
| or | ```
nordvpn set meshnet off
```
To enable or disable the [post-quantum protection in NordVPN](https://support.nordvpn.com/hc/en-us/articles/30046321712529-NordVPN-Post-quantum-encryption-explained):
```
nordvpn set pq on
```
| or | ```
nordvpn set pq off
```
### LAN discovery and allowlists
Enable or disable LAN discovery:
---
```
nordvpn set lan-discovery enable
```
| or | ```
nordvpn set lan-discovery disable
```
Get more information on LAN discovery:
```
nordvpn set lan-discovery --help
```
Add or remove a rule to allowlist a specified incoming port (you can allowlist multiple ports — just separate their numbers with a space):
```
nordvpn whitelist add port <port>
```
| or | ```
nordvpn whitelist remove port <port>
```
Add or remove a rule to allowlist a specified subnet:
```
nordvpn whitelist add subnet <subnet>
```
| or | ```
nordvpn whitelist remove subnet <subnet>
```
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFrCUVeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHX7XGNEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzIwMTk2MDk0NDcwOTI5LUluc3RhbGxpbmctTm9yZFZQTi1vbi1MaW51eC1kaXN0cmlidXRpb25zBjsIVDoJcmFua2kG--1c56b2547d0b6e6cfccb7066fc41c7b3614001ac
|
What is NordLynx
|
[NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) is NordVPN’s revolutionary technology built around the WireGuard® VPN protocol. It helps you connect to NordVPN servers faster and improves your VPN connection speeds without compromising security or privacy.
NordLynx is much faster than OpenVPN and other VPN protocols, making it a clear upgrade for everyday security. In fact, NordLynx’s [speed test results](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) are among the highest of all commercial VPNs.
To use NordLynx with the NordVPN app for your device, follow the tutorial for your OS below.
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20398711101329-How-can-I-use-NordLynx-in-the-NordVPN-app-for-Linux)
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919637268625-Using-NordLynx-in-the-NordVPN-app-Windows)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20459436694801-How-can-I-use-NordLynx-in-the-NordVPN-app-for-iOS)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19925285940497-How-can-I-use-NordLynx-in-the-NordVPN-app-for-macOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20465306064145-Using-NordLynx-in-the-NordVPN-app-for-Android)
If you want to eliminate NordLynx from your VPN connection, simply change to a [different VPN protocol](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) in your NordVPN settings.
Please be aware that the WireGuard protocol is still under development. While we are confident in our implementation, WireGuard itself may still contain some unresolved bugs, so use it with caution.
WireGuard is a registered trademark of Jason A. Donenfeld.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa%2FzrLEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHX7XGNEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI3L2hjL2VuLXVzL2FydGljbGVzLzE5NTY0NTY1ODc5NDQxLVdoYXQtaXMtTm9yZEx5bngGOwhUOglyYW5raQc%3D--67984d54d429e37de0c38bd7e8c01c5c60259278
|
Does NordVPN support OpenWrt?
|
Routers with OpenWRT firmware have been reported to support VPNs like NordVPN. However, please be aware that the following configuration has not been tested by NordVPN staff – it has been shared and tested by our wonderful customers instead. In particular, NordVPN would like to thank ulmwind, an active member of the OpenWRT community, for their continuous assistance in providing us with up-to-date OpenWRT instructions.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG6CdF%2FEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHX7XGNEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwMzQwMTc3MjIyMjg5LU9wZW5XcnQtc2V0dXAtd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kI--6835ac68b2cd4022b1cfe8be107e9bd7f35f7f6b
|
OpenWrt setup with NordVPN
|
## Does NordVPN support OpenWrt?
Routers with OpenWRT firmware have been reported to support VPNs like NordVPN. However, please be aware that the following configuration has not been tested by NordVPN staff – it has been shared and tested by our wonderful customers instead. In particular, NordVPN would like to thank ulmwind, an active member of the OpenWRT community, for their continuous assistance in providing us with up-to-date OpenWRT instructions.
This article provides two OpenWrt setup guides:
* GUI interface instructions (simplified version)
* CLI instructions (more advanced)
If any issues arise, feel free to contact our support team for further help! This is an advanced tutorial, but it also provides some simpler instructions.
## GUI instructions
In this guide, we will show you how to set up a NordVPN connection on routers using OpenWrt firmware via the LuCI web interface.
1. Access the LuCI interface of your OpenWrt router by entering its local IP address into your internet browser and logging in. The default IP address is 192.168.1.1 and the username is root.By default, there is no password set up, so you may leave this slot empty, however, when you log in you will get a message to set up a password.In order to do so, click on System > Administration and you may set up a password there.
2. Once you have logged in, select the System tab and choose Software.
3. Click the “Update lists” button and wait for the process to finish and click “Dismiss”.
4. Install the following packages by typing in their name in the “Filter” field and clicking “Install…”.
1. openvpn-openssl
2. ip-full
3. luci-app-openvpn
5. Click “Save & Apply” and refresh the router page. Now you should see a new tab called VPN. Click on it and choose OpenVPN from the dropdown.
6. Now you need to download OpenVPN client configuration files. You can be connected to a recommended server via your NordAccount.
Follow the steps below to find the manual connection configuration files:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the OpenVPN configuration files tab.
4. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
5. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
For the purpose of this guide, we will be using the us5104.nordvpn.com server.
1. Under the “OVPN configuration file upload” section name the VPN connection in the “Instance name” field (we have named it “nordvpn_us”.) After that, click on the “Choose File” button, locate the downloaded server file and click “Upload”.
2. In the “OpenVPN instances” section, click the “Edit” button next to the instance you have just created.
3. In the lower field, enter your NordVPN service credential username and password into separate lines.usernamepassword
You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. Now, copy the path to the credentials file that is given right above the field containing the credentials and paste it next to the “auth-user-pass” line in the “Config file” section above.It should look like this: auth-user-pass /etc/openvpn/nordvpn_us.auth
2. Click on the Save button at the bottom.
3. Click on the “Network” tab at the top of the page and choose “Interfaces“.
4. Select the “Add new interface…” button and name it “nordvpntun”.
5. Click on the “Protocol” dropdown menu and choose “Unmanaged”.
6. In the “Interface” dropdown, enter the name “tun0” at the bottom -- custom -- field and press the Enter key.
7. Click the “Create interface” and “Save” buttons.
8. Choose the “Network” tab at the top once more and head to the “Firewall” section.
9. Click the “Add” button and adjust it as follows:
1. Name it “vpnfirewall”;
2. Set the “Input” option as “Reject”;
3. Leave “Output” as “Accept” and “Forward” as “Reject”;
4. Check the “Masquerading” option;
5. Check the “MSS clamping” option;
6. From the “Covered Networks” dropdown menu choose “nordvpntun”;
7. In the “Allow forward from source zones” dropdown menu, choose “lan”;
8. Click the “Save” button.
10. In the “Zones” section, find the zone named “lan”, and click on the “Edit” button.
11. In the “Allow forward to destination zones” dropdown check the “nordvpntun” entry.
12. Once more, click “Network'' at the top of the page and then choose “DHCP and DNS” from the dropdown list.
13. In the “General Settings” tab, find the “DNS forwardings” option and enter NordVPN DNS addresses there. The addresses are: 103.86.96.100 and 103.86.99.100
14. Go to the “Resolv and Hosts Files” tab, check the “Ignore resolve file” checkbox, and click the “Save & Apply” button.
15. Lastly, please head back to the “VPN” > “OpenVPN” tab.
16. In the “OpenVPN instances” section, check the “Enable” option next to the NordVPN option in the list, and click the “Save & Apply” button.
17. Click the “Start” button next to the created NordVPN instance to connect to the VPN server.
When you have followed these instructions, you should be connected using the configured connection. To check if you were successful, visit NordVPN’s homepage — the status at the top of the page should say “Protected”If you wish to disconnect the VPN connection, you can click on the “Stop” button next to the NordVPN option in the “VPN” > “OpenVPN” > “OpenVPN instances'' section.
## CLI instructions
If you're looking for a more advanced tutorial, follow this guide instead. To gain the benefits of a VPN on OpenWrt, you need a router with both OpenWrt firmware and an enabled OpenVPN client. The main page of the firmware is <https://openwrt.org/>.
1. In order to start, you would need to access your router via SSH using its LAN IP address. By default, the IP address is set to 192.168.1.1 and the username is root, however, the IP address may differ if you changed any of the default values.
2. The OpenVPN package is not included in the firmware image by default. To install it, please run the following commands:opkg updateopkg install openvpn-opensslopkg install ip-fullAdditionally, you may install the LuCI component of the OpenVPN configuration, however, it is optional. You can do so by running this command:opkg install luci-app-openvpn
3. Once you have installed the OpenVPN package, you can make it launch automatically whenever the router starts by running this command:/etc/init.d/openvpn enable
4. Next, you will need to download the server configuration files.
Follow the steps below to find the manual connection configuration files:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the OpenVPN configuration files tab.
4. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
5. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. For this guide, we used the server uk2054.nordvpn.com, however, you should use the server that the website suggests for you.To download a server file, choose the country where you wish to connect, click on “Show available protocols”, right-click on “Download config” for “OpenVPN TCP” or “OpenVPN UDP” and choose “Copy link address”.After that, return to your SSH session and run the following command:wget -P /etc/openvpn <https://downloads.nordcdn.com/configs/files/ovpn_udp/servers/uk2054.nordvpn.com.udp.ovpn>However, make sure to use the link you copied for your specific server file. This command will download the configuration file to the /etc/openvpn directory for easy access.Alternatively, you may download the server configuration file on a different machine and transfer it to the OpenWrt router using alternate methods, such as SCP or SFTP protocols.For older OpenWrt builds:You can simply download an archive here <https://downloads.nordcdn.com/configs/archives/certificates/servers.zip>. In the downloaded archive, you will find the corresponding files with .crt and .key extensions. The files are specific for each VPN server.
2. The OpenVPN configuration for NordVPN requires you to enter your NordVPN service credential username and password every time OpenVPN starts. However, we will make some adjustments so the credentials would be provided automatically.First, to make the process easier, we will install the nano text editor by running the following command:opkg install nanoOtherwise, you may use the built-in vi text editor. For more information regarding text editors, please refer to this article: <https://openwrt.org/docs/guide-user/base-system/user.beginner.cli>.Now, open the downloaded server configuration file using the nano text editor. In our case, the command would be:nano /etc/openvpn/uk2054.nordvpn.com.udp.ovpnAfter that, append the word “secret” (without quotation marks) to the string “auth-user-pass”. The resulting line should be:auth-user-pass secretNow, we need to create a new file named secret, where the NordVPN service credentials will be stored. To do so, run the following command:nano /etc/openvpn/secretIt will create the new file and open it using the nano text editor.In the first line of the file enter your NordVPN service username, and the second - NordVPN service password.
You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/)
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. Configure OpenVPN using the downloaded configuration file in one of two ways:
1. Change the file’s extension from .ovpn to .conf, which will allow OpenVPN to find it automatically by its extension.To do so, you can use the mv command:mv /etc/openvpn/uk2054.nordvpn.com.udp.ovpn /etc/openvpn/uk2054.nordvpn.com.udp.conf
2. Specify the file name in “/etc/config/openvpn” by using the following “uci” commands:uci set openvpn.nordvpn=openvpnuci set openvpn.nordvpn.enabled='1'uci set openvpn.nordvpn.config='/etc/openvpn/uk2054.nordvpn.com.udp.ovpn'uci commit openvpnAfter that, the file “/etc/config/openvpn” should contain the following appended strings:config openvpn 'nordvpn'option enabled '1'option config '/etc/openvpn/uk2054.nordvpn.com.udp.ovpn'You can check by running this command:tail /etc/config/openvpnYou may also change the file’s extension from .ovpn to .conf and specify it in the file “/etc/config/openvpn” - in that case, however, OpenVPN will start with this configuration file just once.
2. Create a new network interface by running the following commands:uci set network.nordvpntun=interfaceuci set network.nordvpntun.proto='none'uci set network.nordvpntun.ifname='tun0'uci commit networkThe file “/etc/config/network” should contain the following appended strings, if everything was done properly:config interface 'nordvpntun'option proto 'none'option ifname 'tun0'It can be checked by using the tail /etc/config/network command.
3. Create a new firewall zone and add a forwarding rule from LAN to VPN by running the following commands:uci add firewall zoneuci set firewall.@zone[-1].name='vpnfirewall'uci set firewall.@zone[-1].input='REJECT'uci set firewall.@zone[-1].output='ACCEPT'uci set firewall.@zone[-1].forward='REJECT'uci set firewall.@zone[-1].masq='1'uci set firewall.@zone[-1].mtu_fix='1'uci add_list firewall.@zone[-1].network='nordvpntun'uci add firewall forwardinguci set firewall.@forwarding[-1].src='lan'uci set firewall.@forwarding[-1].dest='vpnfirewall'uci commit firewallIf done correctly, the file “/etc/config/firewall” should contain the following appended strings:config zoneoption name 'vpnfirewall'option input 'REJECT'option output 'ACCEPT'option forward 'REJECT'option masq '1'option mtu_fix '1'list network 'nordvpntun'config forwardingoption src 'lan'option dest 'vpnfirewall'You can check by running tail -13 /etc/config/firewall command. This will display the last 13 lines, which should contain the aforementioned strings.
4. Now you need to configure the DNS servers. The simplest approach is to use NordVPN DNS for the WAN interface of the router. To add NordVPN DNS, run the following commands:uci set network.wan.peerdns='0'uci del network.wan.dnsuci add_list network.wan.dns='103.86.96.100'uci add_list network.wan.dns='103.86.99.100'uci commitIf you receive an error message “uci: Entry not found” after running the uci del network.wan.dns command, you can disregard it.The file “/etc/config/network” should contain the section ‘wan’ with the three bottom strings appended:config interface 'wan'<...>option peerdns '0'list dns '103.86.96.100'list dns '103.86.99.100'You can check by running the cat /etc/config/network command and finding the ‘wan’ interface in the output.You can also add different DNS addresses, such as Google’s by running these commands:uci set network.wan.peerdns='0'uci del network.wan.dnsuci add_list network.wan.dns='8.8.8.8'uci add_list network.wan.dns='8.8.4.4'uci commitThe appended strings should be similar to the previous ones.
(Optional) To prevent traffic leakage in case the VPN tunnel disconnects, you can open the “/etc/firewall.user” file using a text editor and add the following content to it:# This file is interpreted as a shell script.
# Put your custom iptables rules here, and they will be executed with each firewall (re-)start
# Internal uci firewall chains are flushed and recreated on reload, so
# put custom rules into the root chains, e.g. INPUT or FORWARD, or into the
# special user chains, e.g. input_wan_rule or postrouting_lan_rule.
if (! ip a s tun0 up) && (! iptables -C forwarding_rule -j REJECT); then
iptables -I forwarding_rule -j REJECT
fi
Additionally, you should create a file called “99-prevent-leak” in the folder “/etc/hotplug.d/iface” by running nano /etc/hotplug.d/iface/99-prevent-leak and adding the following content to the file:#!/bin/sh
if [ "$ACTION" = ifup ] && (ip a s tun0 up) && (iptables -C forwarding_rule -j REJECT); then
iptables -D forwarding_rule -j REJECT
fi
if [ "$ACTION" = ifdown ] && (! ip a s tun0 up) && (! iptables -C forwarding_rule -j REJECT); then
iptables -I forwarding_rule -j REJECT
fi
In some cases, the OpenVPN connection can crash with a log output similar to “couldn’t resolve host…”. In this case, the VPN tunnel itself remains, however, the connection is lost. To reconnect to it automatically, first open the “/etc/rc.local” file using a text editor and add the following line:/etc/openvpn/reconnect.sh &
In addition, you need to create the “reconnect.sh” file in the “/etc/openvpn” directory. It can be done by running the nano /etc/openvpn/reconnect.sh command.
In the file, enter the following script contents:
#!/bin/sh
n=10
while sleep 50; do
t=$(ping -c $n 8.8.8.8 | grep -o -E '[0-9]+ packets r' | grep -o -E '[0-9]+')
if [ "$t" -eq 0 ]; then
/etc/init.d/openvpn restart
fi
done
When you have followed these instructions, you should be connected using the configured connection. To check if you were successful, visit NordVPN’s homepage — the status at the top of the page should say “Protected.”
If you wish to disconnect the VPN connection, run the following command:
service openvpn stop
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG6CdF%2FEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHX7XGNEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwMzQwMTc3MjIyMjg5LU9wZW5XcnQtc2V0dXAtd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kI--6835ac68b2cd4022b1cfe8be107e9bd7f35f7f6b
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How to build the NordVPN Docker image
|
Docker is a tool for easy deployment and management of applications in lightweight containers. Setting up NordVPN on a Docker container will secure your internet connection and protect your online privacy of other Docker containers as well.
## Setting up the Docker environment
To build the NordVPN Docker image on Linux, you will first need to set up the Docker environment:
1. [Install the Docker engine on Linux](https://docs.docker.com/engine/install/ubuntu/).
2. Once you have Docker installed, go to the terminal.
3. Create a new directory for your image using this command:
```
mkdir <directory name>
```
4. Go to the created directory:
```
cd <path/to/directory>
```
5. Create a Dockerfile:
```
touch Dockerfile
```
6. Go to the file with your preferred text editor. In this example, we use nano.
```
nano Dockerfile
```
7. Copy and paste the following script into the file:
```
FROM ubuntu:24.04RUN apt-get update && \
apt-get install -y --no-install-recommends wget apt-transport-https ca-certificates && \
apt-get install -y --no-install-recommends wget apt-transport-https ca-certificates && \ wget -qO /etc/apt/trusted.gpg.d/nordvpn_public.asc https://repo.nordvpn.com/gpg/nordvpn_public.asc && \ echo "deb https://repo.nordvpn.com/deb/nordvpn/debian stable main" > /etc/apt/sources.list.d/nordvpn.list && \ apt-get update && \ apt-get install -y --no-install-recommends nordvpn && \ apt-get clean && \ rm -rf /var/lib/apt/lists/*ENTRYPOINT /etc/init.d/nordvpn start && sleep 5 && /bin/bash -c "$@"CMD bash
```
8. Click Ctrl + X, then Y, and finally, Enter to save and exit.
Now, you've successfully set up a Docker environment for further NordVPN Docker image building.
## Building the NordVPN Docker image
After you have set up the environment in Docker, make sure you’re in the same directory you have just created, which stores the Dockerfile. Once you’re certain you’re in the correct directory, you can proceed with building the NordVPN Docker image by following these steps:
1. Build the image with this command (add your desired image name):
```
sudo docker build -t <image name> .
```
Note: Do not forget the dot at the end of the command line.
2. Run the image:
```
sudo docker run -it --hostname mycontainer --cap-add=NET_ADMIN --sysctl net.ipv6.conf.all.disable_ipv6=0 <image name>
```
Explanation:-it - instructs Docker to allocate a pseudo-TTY connected to the container’s stdin; creating an interactive bash shell in the container;--cap-add - needed to successfully run the NordVPN Daemon and connect to our servers;--sysctl net.ipv6.conf.all.disable_ipv6=0 - [disables IPv6 traffic on Linux](https://support.nordvpn.com/hc/en-us/articles/20164669224337-How-to-disable-IPv6-on-Linux) for the NordVPN container, making sure that there are no leaks after connecting to our servers.--hostname - the hostname for your container. The flag should be used to prevent Meshnet hostname from changing after restarting the Docker container.
3. [Login to NordVPN using a token](https://support.nordvpn.com/hc/en-us/articles/20286980309265-How-to-use-a-token-with-NordVPN-on-Linux) method:
```
nordvpn login --token <your token>
```
After the steps are done, you have successfully set up NordVPN Docker image.
For more detailed information on how to use Docker, check the Docker documentation.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEVbRGdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHX7XGNEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIwNDY1ODExNTI3MDU3LUhvdy10by1idWlsZC10aGUtTm9yZFZQTi1Eb2NrZXItaW1hZ2UGOwhUOglyYW5raQk%3D--6711279a4656f76c5615c7a1955f4f3ae2196c4f
|
What if the token number for NordVPN expires?
|
If you lost your token number for NordVPN, or it expired, revoke your token by clicking the Revoke button:
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFBQW5zEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHX7XGNEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMjg2OTgwMzA5MjY1LUhvdy10by11c2UtYS10b2tlbi13aXRoLU5vcmRWUE4tb24tTGludXgGOwhUOglyYW5raQo%3D--d714149122b142fde342f5861c57b782b49fe454
|
Cyber insurance benefits: insurance claims process
|
This article will answer questions about the cyber insurance claims process.
## Table of contents:
* [Filing a claim due to a cyber scam or an online shopping fraud](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjQzMTUyMDE3LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1pbnN1cmFuY2UtY2xhaW1zLXByb2Nlc3MGOwhUOglyYW5raQY%3D--82b178517aeacf2a9edd7d03e9b5e8ad32d6bf17#Filing%20a%20claim%20due%20to%20a%20cyber%20scam%20or%20an%20online%20shopping%20fraud)
* [Unable to file a claim via NordVPN account](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjQzMTUyMDE3LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1pbnN1cmFuY2UtY2xhaW1zLXByb2Nlc3MGOwhUOglyYW5raQY%3D--82b178517aeacf2a9edd7d03e9b5e8ad32d6bf17#Unable%20to%20file%20a%20claim%20via%20NordVPN%20account)
* [Documentation needed to access a claim](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjQzMTUyMDE3LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1pbnN1cmFuY2UtY2xhaW1zLXByb2Nlc3MGOwhUOglyYW5raQY%3D--82b178517aeacf2a9edd7d03e9b5e8ad32d6bf17#Documentation%20needed%20to%20access%20a%20claim)
* [Covered and possible to claim budget](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjQzMTUyMDE3LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1pbnN1cmFuY2UtY2xhaW1zLXByb2Nlc3MGOwhUOglyYW5raQY%3D--82b178517aeacf2a9edd7d03e9b5e8ad32d6bf17#Covered%20and%20possible%20to%20claim%20budget)
* [Claim process length and updates](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjQzMTUyMDE3LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1pbnN1cmFuY2UtY2xhaW1zLXByb2Nlc3MGOwhUOglyYW5raQY%3D--82b178517aeacf2a9edd7d03e9b5e8ad32d6bf17#Claim%20process%20length%20and%20updates)
### How do I file a claim in the event of a cyber scam or online shopping fraud?
The easiest way to file a claim is via your NordVPN account. Simply log in and select “Cyber insurance” on your account home page. Next, select the “File a claim” button, and from there, you will be asked to select which insurance benefit your claim relates to. You will then be prompted to enter some contact information and details about the incident and follow the remaining steps to completion.
### What do I do if I am unable to file the claim via my NordVPN account?
Alternatively, you can submit your claim to chubbcyberclaims@ie.sedgwick.com, entering “NordVPN claims” in the subject line, providing your name, address, email address, and phone number, a description of the incident, and attaching any supporting documentation.
### What documentation is required to support a claim?
The following supporting documents will be required to assess any claims:
#### For claims under scam loss recovery, supporting documentation includes:
* A bank statement showing evidence of bank transfers relating to the incident
* A copy of the police report/crime reference number obtained after reporting the incident to Action Fraud via www.actionfraud.police.uk
* A copy of any chat communication, SMS, call logs, email, website, or other method of digital communication that led to the incident or request for funds
* A copy of any chat communication, SMS, call logs, email, website, or other method of digital communication showing reasonable attempts to recover the funds back from the third party
* Any additional supporting documents proving that you are the victim of fraud
#### For claims under online shopping fraud recovery, supporting documentation includes:
* A bank statement showing evidence of purchase relating to the incident
* A copy of the police report/crime reference number obtained after reporting the incident to Action Fraud via www.actionfraud.police.uk
* A copy of any chat communication, SMS, call logs, email, website, or other method of digital communication showing reasonable attempts to recover the funds back from the vendor
* Any additional supporting documents proving that you are the victim of fraud
You can attach the supporting documents in the online portal once you are redirected via the “File a claim” button on your NordVPN account, so make sure you have them ready to have as quick handling of your claim as possible.
### What is the maximum amount I can claim?
The maximum amount you can claim under the insurance benefits in total is £5,000 within a 12-month period.
### How long does the claim process typically take, and how will I be updated on the status of my claim?
After submitting a claim, you should receive an acknowledgment email within 1 hour confirming your submission. Please allow for up to 7 business days for us to process your claim. You may be contacted for further information, so please look out for communications to help us process your claim as quickly as possible. Once a claim is approved, payment to your account will typically take 3-5 business days. Please note that we will only make claim payments to a bank account registered in your name in the United Kingdom.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE42vlbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG67PpbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjQzMTUyMDE3LUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1pbnN1cmFuY2UtY2xhaW1zLXByb2Nlc3MGOwhUOglyYW5raQY%3D--82b178517aeacf2a9edd7d03e9b5e8ad32d6bf17
|
How to use a token with NordVPN on Linux
|
Here’s how to use a token to log in and log out of the NordVPN app on a Linux machine without a graphical user interface — and what to do if you lose your token.
Note: This login method is also suitable for headless (no GUI) devices.
## Logging in
If you need an alternative way to log in to the Linux application, use the following command:
```
nordvpn login --token <token>
```
You’ll need to access the token number to use this login method.
### To access the token number:
1. Login to Nord Account:
2. Click on NordVPN:
3. Scroll down until you see the advanced settings tab. Click get access token:
4. Verify your email by entering a code you receive to your registered e-mail.
5. Click on generate new token tab.You will be given two options:
* Create a temporary token, which will expire after 30 days.
* Create a token which will not expire. We recommend [enabling MFA](https://support.nordvpn.com/hc/en-us/articles/19442299167889-What-is-MFA-and-how-to-enable-it) if you choose this option.
1. Click on Generate token.
2. A window with a token number will pop up.Please note that the token number will only be shown once. Make sure you log in before you close the window.
3. Once you copy the token number, paste it into the command:
```
nordvpn login --token your_token
```
## Logging out
* If you log out by using nordvpn logout command line, your token will expire, regardless of which token you created, and you won’t be able to log in again using it:
* If you want to re-use your token and do not want it to expire, use the nordvpn logout --persist-token command line:
## What if the token number for NordVPN expires?
If you lost your token number for NordVPN, or it expired, revoke your token by clicking the Revoke button:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFBQW5zEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHX7XGNEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMjg2OTgwMzA5MjY1LUhvdy10by11c2UtYS10b2tlbi13aXRoLU5vcmRWUE4tb24tTGludXgGOwhUOglyYW5raQo%3D--d714149122b142fde342f5861c57b782b49fe454
|
Can I use NordVPN on Synology NAS?
|
Yes, Synology DiskStation Manager 6.1 and later versions support NordVPN. This article explains what you need to do in order to set up NordVPN on your device. We also have instructions on [how to set up a VPN on Synology 5.1 NAS](https://support.nordvpn.com/hc/en-us/articles/20343522984337-How-to-configure-Synology-5-1-NAS).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGmAg9eEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMG5xEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzIwMTk1MTg4MDU3NjE3LUhvdy10by1zZXQtdXAtYS1WUE4tb24tU3lub2xvZ3ktNi0xLU5BUwY7CFQ6CXJhbmtpBg%3D%3D--dd11993213a47eac36439849c8e188e9597e8b24
|
How to set up a VPN on Synology 6.1 NAS
|
## Can I use NordVPN on Synology NAS?
Yes, Synology DiskStation Manager 6.1 and later versions support NordVPN. This article explains what you need to do in order to set up NordVPN on your device. We also have instructions on [how to set up a VPN on Synology 5.1 NAS](https://support.nordvpn.com/hc/en-us/articles/20343522984337-How-to-configure-Synology-5-1-NAS).
## Downloading configuration files
To set up NordVPN on Synology 6.1 NAS, you'll first need to download the OpenVPN configuration files for the server you want.
Follow the steps below to find the manual connection configuration files:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the OpenVPN configuration files tab.
4. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
5. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
## VPN on Synology setup instructions
1. Log in to Synology and click on “Control Panel.”
2. Go to “Network.”
3. Go to “Network interface,” click “Create,” and pick “Create VPN profile.”
4. Select “OpenVPN (via importing a .ovpn file)” and click “Next.” 
5. Complete the fields as explained below:Profile name: Can be anything, but for convenience we'll name it "NordVPN."Username: NordVPN service credentials.Password: NordVPN service credentials.
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
Import .ovpn file: Use the file you have downloaded in the [downloading configuration files]( section.CA certificate:1) First, download the [list of certificates](https://downloads.nordcdn.com/configs/archives/certificates/servers.zip) and find the certificate with the same number as the server you've downloaded in the downloading configuration files section. 2) Back in the “Create profile” screen, press “Browse” to the right of the CA certificate field to manually add the appropriate ca.crt file
1. Select all options and click "Apply."
2. Select the created profile and click "Connect."The status of this profile will change to "Connected" when the connection is established.
If you have any issues while trying to establish the connection, open the .ovpn configuration file on your computer and add this line:
```
log-append /var/log/NordVPN.log
```
Import the edited .ovpn file again into Synology and try connecting again. Afterward, send us the “NordVPN.log” file from the “/var/log/” directory.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGmAg9eEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMG5xEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzIwMTk1MTg4MDU3NjE3LUhvdy10by1zZXQtdXAtYS1WUE4tb24tU3lub2xvZ3ktNi0xLU5BUwY7CFQ6CXJhbmtpBg%3D%3D--dd11993213a47eac36439849c8e188e9597e8b24
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How to connect to your dedicated IP on Windows
|
With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection.
In this article, we will cover how to locate and connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on Windows.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in Nord Account.
If these steps are done, you can move forward and connect to your dedicated IP in the NordVPN app on:
* [ Windows 7 and 8.1](
* [Windows 10 and 11](
For additional information, you can also read [our article about NordVPN's dedicated IP and how it works](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses).
## On Windows 7 and 8.1:
To connect to NordVPN dedicated IP on Windows 7 and 8.1, follow these steps:
1. Open the NordVPN application.
2. Go to the dedicated IP category on the left. 
3. Hover over dedicated IP, and click on the three-dot button:
4. Select fastest for your country and server, and click connect:
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Enter your dedicated IP country, and server number:
2. Tap your dedicated IP to connect:
## On Windows 10 and 11:
To connect to NordVPN dedicated IP on Windows 10 and 11, follow the steps below:
1. Open your NordVPN application.
2. Click specialty servers:
3. Hover over dedicated IP and click the three-dot menu:
4. Click connect.
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Type in your dedicated ip into the search bar:
2. Click your dedicated IP to connect:
After completing the steps, you will have connected to your dedicated IP successfully. If you wish to test your connection, visit [NordVPN's DNS leak checker website](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGQ2fucEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMG5xEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NDQ5NTM3NjgxLUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLVdpbmRvd3MGOwhUOglyYW5raQc%3D--25da59dde2703dc75a9b0d870e14dc40951b9f39
|
Connecting to NordVPN (Linux Network Manager)
|
To connect to NordVPN using the Linux Network Manager, follow these steps:
1. Download the [OpenVPN Configuration File Package](https://downloads.nordcdn.com/configs/archives/servers/ovpn.zip) and extract them into a folder of your choice.
2. Enter the following command to make sure that you have installed all of the available updates on your device system and OpenVPN network manager:sudo apt update && sudo apt full-upgrade -y && sudo apt install network-manager-openvpn-gnome -y
3. Click on the network selection button in the upper-right corner of the screen, press VPN off, and select VPN settings from the drop-down menu.
4. A configuration window will open. Press the + icon next to VPN.
5. You will be prompted to choose a connection type. Select Import from file…
6. You will be asked to select a file you would like to import. Navigate to the folder where you have extracted the configuration files, select one of the files from the list, and click Open.
7. In the pop-up window, enter your NordVPN service username and password. Press Add.You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
1. Click Set up NordVPN manually.
2. You will receive a verification code in your email that you use for NordVPN services. Type the code in: 
3. Copy the credentials using the Copy buttons on the right:
8. Now click on the toggle under the VPN section to connect to a NordVPN server. The toggle switch will turn green once connected.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG0eJaBEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMG5xEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJSL2hjL2VuLXVzL2FydGljbGVzLzIwMzQ3Nzg0NTc0MDk3LUNvbm5lY3RpbmctdG8tTm9yZFZQTi1MaW51eC1OZXR3b3JrLU1hbmFnZXIGOwhUOglyYW5raQg%3D--662bb87644963824aa6800432496c4ad064de73e
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How to build the NordVPN Docker image
|
Docker is a tool for easy deployment and management of applications in lightweight containers. Setting up NordVPN on a Docker container will secure your internet connection and protect your online privacy of other Docker containers as well.
## Setting up the Docker environment
To build the NordVPN Docker image on Linux, you will first need to set up the Docker environment:
1. [Install the Docker engine on Linux](https://docs.docker.com/engine/install/ubuntu/).
2. Once you have Docker installed, go to the terminal.
3. Create a new directory for your image using this command:
```
mkdir <directory name>
```
4. Go to the created directory:
```
cd <path/to/directory>
```
5. Create a Dockerfile:
```
touch Dockerfile
```
6. Go to the file with your preferred text editor. In this example, we use nano.
```
nano Dockerfile
```
7. Copy and paste the following script into the file:
```
FROM ubuntu:24.04RUN apt-get update && \
apt-get install -y --no-install-recommends wget apt-transport-https ca-certificates && \
apt-get install -y --no-install-recommends wget apt-transport-https ca-certificates && \ wget -qO /etc/apt/trusted.gpg.d/nordvpn_public.asc https://repo.nordvpn.com/gpg/nordvpn_public.asc && \ echo "deb https://repo.nordvpn.com/deb/nordvpn/debian stable main" > /etc/apt/sources.list.d/nordvpn.list && \ apt-get update && \ apt-get install -y --no-install-recommends nordvpn && \ apt-get clean && \ rm -rf /var/lib/apt/lists/*ENTRYPOINT /etc/init.d/nordvpn start && sleep 5 && /bin/bash -c "$@"CMD bash
```
8. Click Ctrl + X, then Y, and finally, Enter to save and exit.
Now, you've successfully set up a Docker environment for further NordVPN Docker image building.
## Building the NordVPN Docker image
After you have set up the environment in Docker, make sure you’re in the same directory you have just created, which stores the Dockerfile. Once you’re certain you’re in the correct directory, you can proceed with building the NordVPN Docker image by following these steps:
1. Build the image with this command (add your desired image name):
```
sudo docker build -t <image name> .
```
Note: Do not forget the dot at the end of the command line.
2. Run the image:
```
sudo docker run -it --hostname mycontainer --cap-add=NET_ADMIN --sysctl net.ipv6.conf.all.disable_ipv6=0 <image name>
```
Explanation:-it - instructs Docker to allocate a pseudo-TTY connected to the container’s stdin; creating an interactive bash shell in the container;--cap-add - needed to successfully run the NordVPN Daemon and connect to our servers;--sysctl net.ipv6.conf.all.disable_ipv6=0 - [disables IPv6 traffic on Linux](https://support.nordvpn.com/hc/en-us/articles/20164669224337-How-to-disable-IPv6-on-Linux) for the NordVPN container, making sure that there are no leaks after connecting to our servers.--hostname - the hostname for your container. The flag should be used to prevent Meshnet hostname from changing after restarting the Docker container.
3. [Login to NordVPN using a token](https://support.nordvpn.com/hc/en-us/articles/20286980309265-How-to-use-a-token-with-NordVPN-on-Linux) method:
```
nordvpn login --token <your token>
```
After the steps are done, you have successfully set up NordVPN Docker image.
For more detailed information on how to use Docker, check the Docker documentation.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEVbRGdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMG5xEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIwNDY1ODExNTI3MDU3LUhvdy10by1idWlsZC10aGUtTm9yZFZQTi1Eb2NrZXItaW1hZ2UGOwhUOglyYW5raQk%3D--61cdc9894c5efe46c086df1e37888b8d3528286b
|
What payment methods does NordVPN accept
|
You can pay with a credit card, cryptocurrency, PayPal, Sofort, prepaid (debit) card, and many more payment methods. You can also make a payment through iTunes or Google Pay.
If you want to pay in cash, you can purchase a NordVPN subscription in a retail store.
Once you’ve checked out NordVPN’s plans and prices, you can find out which payment methods are available to you at the checkout page. Simply click “Continue to payment” to see how you can pay for your purchase.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGZF3TnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1NzgyODIxMjY1LVdoYXQtcGF5bWVudC1tZXRob2RzLWRvZXMtTm9yZFZQTi1hY2NlcHQGOwhUOglyYW5raQg%3D--16caccc5c27d471c513a7544295e585996ca3d77
|
How to log in to NordVPN on Linux devices without a GUI
|
To log in to NordVPN on your Linux machine without a graphical user interface, enter one of the following commands:
* nordvpn login command with the --token flag
* nordvpn login command with the --callback flag
When using the token login method, follow these steps:
1. Log in to [Nord Account](https://my.nordaccount.com/).
2. Find NordVPN under the Services menu.
3. Locate the Access token tab down below.
4. Click on Generate new token.
5. Pick either token: one that expires in 30 days or one that doesn’t expire. Proceed to Generate token.
6. Click Copy and close.
7. On your Linux machine, run the command: nordvpn login --token <your_token> and replace <your_token> with the copied token.
For example:
```
nordvpn login --token 3fe460ksdnf415e45908cec9f9bdbadf7a456a6dfb35dc2c58xxxxx
```
If you choose the callback login method:
1. Run the command: nordvpn login.
2. You'll receive a URL. Open it on any device that supports a browser.
3. Finish the login process.
4. Right-click on the Continue button and copy the link address.
5. Run the command: ”nordvpn login --callback "<URL>" and replace <URL> with the copied link address.
For example:
```
nordvpn login --callback "nordvpn://login?action=login&exchange_token=MGFlY2E1N
mE4YjM2NDM4NjUzN2VjOWIzYWM3ZTU3ZDliNDdiNzRjZTMwMjE5Yjk
zZTNhNTI3ZWZlOTIwMGJlOQ%3D%3D&status=done"
```
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGuVV9lEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMG5xEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJeL2hjL2VuLXVzL2FydGljbGVzLzIwMjI2NjAwNDQ3NjMzLUhvdy10by1sb2ctaW4tdG8tTm9yZFZQTi1vbi1MaW51eC1kZXZpY2VzLXdpdGhvdXQtYS1HVUkGOwhUOglyYW5raQo%3D--a6539011e5a79dcf24aef1e163886a6865159739
|
Why use NordVPN DNS servers?
|
DNS servers translate human-friendly domain names such as www.google.com into IP addresses like 192.168.1.1 so your device can connect to websites. When you type a website address, your device asks a DNS server for the IP address. If the server doesn’t know it, it looks it up from other servers. Changing DNS servers provides you with increased security as well as speed. With default DNS you may be subject to DNS hijacking. DNS hijacking is a cyberattack where attackers redirect or alter DNS settings to send users to fake websites or malicious servers. This can lead to phishing, malware infections, data theft, or blocking access to legitimate sites. It often occurs through router vulnerabilities or malware.
|
https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-NordVPN-DNS-server-addresses
|
What are NordVPN DNS server addresses?
|
NordVPN offers private DNS in its apps, which ensures tighter security and privacy for your traffic. The NordVPN native applications automatically use NordVPN's DNS servers when connected to VPN. This prevents DNS leaks during your VPN connection, ensuring that your NordVPN private DNS requests are safe.
NordVPN's DNS server addresses are 103.86.96.100 and 103.86.99.100. [Learn how to change NordVPN DNS servers ]( on it later).
## Why use NordVPN DNS servers?
DNS servers translate human-friendly domain names such as www.google.com into IP addresses like 192.168.1.1 so your device can connect to websites. When you type a website address, your device asks a DNS server for the IP address. If the server doesn’t know it, it looks it up from other servers. Changing DNS servers provides you with increased security as well as speed. With default DNS you may be subject to DNS hijacking. DNS hijacking is a cyberattack where attackers redirect or alter DNS settings to send users to fake websites or malicious servers. This can lead to phishing, malware infections, data theft, or blocking access to legitimate sites. It often occurs through router vulnerabilities or malware.
## How to change NordVPN DNS servers
You can configure your device manually to use private NordVPN DNS servers. This is handy when you are connecting to NordVPN from a non-native app (for example, third-party OpenVPN clients) or if there are any issues setting up the DNS addresses in the NordVPN app. You can alternatively use other preferred DNS servers.Here are tutorials on how to manually set up NordVPN DNS server connections on your operating system:Windows: Change your DNS servers on WindowsmacOS: Change your DNS servers on macOSLinux: Change your DNS servers on LinuxAndroid: Change your DNS servers on AndroidiOS: Change your DNS servers on iOS
|
https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-NordVPN-DNS-server-addresses
|
Why Choose FlashRouters?
|
[FlashRouters](https://nordvpn.com/flashrouters/) offers some of the best routers for NordVPN pre-configured to deliver top-notch security and performance:
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFt%2BS1eEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHBwctyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMTk1NzA3NTQ3MDI1LVdoaWNoLXJvdXRlci1zaG91bGQtSS11c2Utd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kG--0b5d6e5dfb2ea13ce177da640c13992a1629b11f
|
Which router should I use with NordVPN?
|
It's important that a router supports VPN configurations to use NordVPN; however, to maximize your NordVPN experience, a router that’s pre-configured for VPN use is key.
For example, FlashRouters offers a [wide range of NordVPN-compatible devices](https://nordvpn.com/flashrouters/) optimized for secure, high-speed connections right out of the box without having to configure or set up the routers.
For the best out-of-the-box router solution with extra safety, privacy, streaming capabilities, and an exclusive NordLynx integration, we recommend the [Privacy Hero 2](https://www.flashrouters.com/privacy-hero-nordvpn-router-by-flashrouters). This unique cloud-connected device also includes 1 year of NordVPN plus 1 year of Privacy Hero service, providing seamless security and performance for your home network.
## Why Choose FlashRouters?
[FlashRouters](https://nordvpn.com/flashrouters/) offers some of the best routers for NordVPN pre-configured to deliver top-notch security and performance:
* Top-Tier Security: Your entire network is shielded by NordVPN, keeping your online activity private and secure.
* Speed & Stability: Our devices are equipped with powerful processors and advanced WiFi technologies, ensuring fast and stable VPN connections.
* Plug-and-Play VPN Setup: Skip the headaches of manual configuration. FlashRouters comes pre-flashed and optimized for NordVPN compatibility.
* Ongoing Support: Need networking support assistance? Their expert support team is here to help with your setup and troubleshooting.
### More NordVPN Recommended Routers Options (OpenVPN Only)
Flashrouters also have a few models supporting only OpenVPN connection:
* [Next Gen WiFi 7](https://www.flashrouters.com/router-basics/wireless-be): These devices are significantly higher cost but offer NordVPN OpenVPN support.
* [Mesh VPN Routers](https://www.flashrouters.com/routers?fmr_use_case=344): Looking for more extensive VPN coverage? FlashRouters offers a wide array of heavily tested [Mesh WiFi Systems for NordVPN](https://www.flashrouters.com/routers?fmr_use_case=344).
* [AX3000 VPN Router](https://www.flashrouters.com/cudy-wr3000-vpn-router-by-flashrouters): If the lowest price is the main concern, this AX3000 is a popular economy device for OpenVPN.
## Configurable devices
You can also buy a router and configure it yourself. While many different routers are available from other manufacturers, the most commonly used are Asus routers, as most have a built-in OpenVPN client and require minimal effort to set up.
Some popular examples include the Asus RT-AX86U, RT-AX68U, and RT-AX88U (AX6000). However, these devices will not support NordLynx.
Most other routers require firmware flashing, which might be tricky and does not work on all platforms. If you want a legacy router that provides OpenVPN encryption, you can also find any router that supports the following custom firmware:
* DD-WRT: <https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices>
* Tomato: <https://tomato.groov.pl/?page_id=69>
* OpenWRT: <https://wiki.openwrt.org/toh/start>
* Merlin: <https://github.com/RMerl/asuswrt-merlin/wiki/Supported-Devices>
The next step will be to learn [how to set up NordVPN on your router](https://support.nordvpn.com/hc/en-us/articles/19426084718865-Setting-up-a-router-with-NordVPN).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFt%2BS1eEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHBwctyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMTk1NzA3NTQ3MDI1LVdoaWNoLXJvdXRlci1zaG91bGQtSS11c2Utd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kG--0b5d6e5dfb2ea13ce177da640c13992a1629b11f
|
Which routers don’t support NordVPN
|
On 1 December 2018, NordVPN’s servers stopped supporting L2TP/IPsec and PPTP connections. More about that in [this article](https://nordvpn.com/blog/l2tp-pptp-protocol-update/).
If you use any of the routers listed below with their native firmware, you will not be able to use them with our service:
* Arris
* Belkin
* Cisco
* D-Link
* Huawei
* Linksys (except [WRT32X/WRT32XB AC3200](https://www.linksys.com/support-article?articleNum=270535))
* Nighthawk range routers ([unless the router is using DumaOS](https://www.netgear.com/home/online-gaming/))
* [Netgear](https://support.nordvpn.com/hc/en-us/articles/20282781982481-Can-I-set-up-Netgear-router-with-VPN)
* TRENDnet
* Tenda
* TotoLink
* Ubee
* Orbi
* Spectrum
* Xfinity
* Eero
* Verizon
* AT&T
* FRITZ!Box
* Most ISP-provided routers that were mentioned above
You can install the following custom firmware on some of the aforementioned models to make them work:
* DD-WRT: <https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices>
* Tomato: <https://tomato.groov.pl/?page_id=69>
* Padavan: <https://en.techinfodepot.shoutwiki.com/wiki/List_of_Padavan_firmware_supported_devices>
* OpenWRT: <https://wiki.openwrt.org/toh/start>
* Merlin: <https://github.com/RMerl/asuswrt-merlin/wiki/Supported-Devices>
## Other tips for router connectivity:
* If your router supports the OpenVPN protocol, search our knowledge base for the name of its manufacturer. You should find a tutorial on how to set it up. You can also check our [router tutorials](https://support.nordvpn.com/hc/en-us/sections/19326876055569-Router) section under the Connectivity category. If you cannot find the setup guide for your router, [contact our customer support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) for help.
* If you want a router with out-of-the-box security and anonymity that NordVPN provides, head over to our partners at [FlashRouters](https://nordvpn.com/flashrouters/). They offer pre-configured routers delivering top-notch security and performance.
* Here is our list of [recommended routers for NordVPN](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
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|
Dedicated NordVPN IP addresses
|
When using NordVPN, your IP address changes to that of your VPN server. Normally, you share this IP address with other NordVPN users connected to the same server. However, if you purchase a NordVPN dedicated IP, you will get an IP address that belongs to you and you alone.
The advantages of a NordVPN dedicated IP addressNordVPN's dedicated IP allows you to bypass CAPTCHAs, easily access corporate networks, and avoid blocklists for IP addresses tainted by unscrupulous use. You can use the dedicated IP feature on up to 10 devices at the same time: simply connect with the [Open VPN (TCP)](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) or [OpenVPN (UDP)](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) protocol. You can also connect via the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol, however, it only supports one simultaneous connection. Dedicated IP is not available via tvOS, browser extension or the IKEv2 protocol.
## Where does NordVPN have dedicated IP addresses?
NordVPN-dedicated IP addresses are offered in these regions:
* The United States (Los Angeles, Dallas, New York, Chicago, Seattle, Miami)
* Germany (Frankfurt)
* The United Kingdom (London)
* The Netherlands (Amsterdam)
* France (Paris)
* Canada (Toronto)
* Japan (Tokyo)
* Italy (Milan)
* Sweden (Stockholm)
* Australia (Sydney)
* Hong Kong (Hong Kong)
* Switzerland (Zurich)
* Spain (Madrid)
* Belgium (Brussel)
* Denmark (Copenhagen)
* Poland (Warsaw)
* Portugal (Lisbon)
* South Africa (Johannesburg)
* Mexico
* Czech Republic (Prague)
Please note:
* If you are connecting from a country with internet restrictions, the dedicated IP address feature may fail to work as server accessibility from such regions is limited. Please consult our article on [how to connect from within a country with internet restrictions](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-from-a-country-with-internet-restrictions) for more information.
* In case you wish to change your dedicated IP after a while, you may do that once per subscription. To change the dedicated IP, get in touch with NordVPN support.
Here is a list of tutorials showing you how to connect to your dedicated IP by NordVPN on different platforms:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/20465449537681-How-to-connect-to-your-dedicated-IP-on-Windows)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/19684336200081-How-to-connect-to-your-dedicated-IP-on-Linux)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19678530026641-How-to-connect-to-your-dedicated-IP-on-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/19682095316625-How-to-connect-to-your-dedicated-IP-on-iOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19682489581585-How-to-connect-to-your-dedicated-IP-on-Android)
You can test dedicated IP servers in the "dedicated IP" category in the application. The dedicated IP address you see in the application, would only connect you to a shared IP address. Once you make a purchase and get dedicated IP assigned, you would be able to connect to the specific server that would give you a static IP address that only you would be able to access.
If you wish to purchase a dedicated IP address in these regions, you can find a guide on how to do so here: [How to purchase a dedicated IP address.](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-Dedicated-IP-address)
Please be aware that if you purchase a NordVPN dedicated IP, your email will be linked to that IP address. For more information, please consult our Privacy Policy.
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How to start using NordVPN
|
If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today.
In this article we will cover:
* [Downloading NordVPN](
* [Installing NordVPN](
* [Purchasing a NordVPN plan](
* [Connecting to NordVPN](
* [Connecting to NordVPN on Linux](
* [Additional NordVPN features](
## Downloading NordVPN
To begin using NordVPN, you will first need to download the application for your respective device:
* Download the NordVPN application for Windows
* Download the NordVPN application for macOS
* Download the NordVPN application for Linux
* Download the NordVPN application for Android
* Download the NordVPN application for iOS
## Installing NordVPN
If you are not sure how to install and set up the application, choose the OS you're going to use and follow one of the guides below:
* Learn how to install NordVPN on Windows 7 and 8.1
* Learn how to install NordVPN on Windows 10 and 11
* Learn how to install NordVPN on macOS
* Learn how to install NordVPN on Linux
* Learn how to install NordVPN on Android
* Learn how to install NordVPN on iOS
Once the application has been set up, you need to purchase the desired plan.
## Purchasing a NordVPN plan
The following article will introduce you to [NordVPN Plans and Prices](https://support.nordvpn.com/hc/en-us/articles/19744251757841-Plans-and-prices-of-NordVPN-service). And if you're uncertain how to proceed with the purchase, read the article on [purchasing a NordVPN subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
Once you have an active subscription, you need to connect to NordVPN.
## Connecting to NordVPN
In order to connect to NordVPN, follow along below:
1. Use the quick connect button:Alternatively, you can use the dots on the map to connect to specific locations.
2. Click the dot in a country:Lastly, you may also use the search bar.
3. Type in the name of the country you would like to connect to:
### Connecting to NordVPN on Linux
To connect on a Linux device, you will need to type in the following commands :
```
nordvpn connect
```
```
nordvpn c
```
To connect to specific servers, use:
```
nordvpn connect <country_code server_number>
```
(eg. nordvpn connect uk715)
Follow our article on how to [connect to NordVPN using Linux Terminal](https://support.nordvpn.com/hc/en-us/articles/20164827795345-Connect-to-NordVPN-using-Linux-Terminal).
That's it! Now you can begin using the app and investigating the different features.
## Additional NordVPN features
Here you can find some articles covering NordVPN's features:
* [Different NordVPN server categories explained](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained)
* [NordVPN Kill Switch: how does it work](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work)
* [What is Threat Protection Pro™ and Threat Protection?](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection)
* [Dedicated NordVPN IP addresses](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses)
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VPN for DAZN: how to watch it securely
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DAZN features a wide array of exclusive content, and to access it securely from anywhere, using a VPN is the ideal solution. NordVPN provides top-notch encryption, ensuring your data is safe from hackers and surveillance. This guide will walk you through the process of streaming DAZN safely with NordVPN.
Table of contents:
* [Required NordVPN servers](
* [Troubleshooting steps](
## Required NordVPN servers
A VPN lets you bypass geographic restrictions on DAZN while safeguarding your connection with encryption. This shields your personal data, keeping it private and secure from hackers and external surveillance during your streaming sessions.
Connect to the following countries to securely access DAZN:
* Italy
* United States
* Germany
* Spain
* Japan
* Brazil
* Canada
* others
For detailed inquiries about other specific DAZN locations, please reach out to our support team directly.
Please note that when traveling abroad, you can only access the DAZN region linked to your subscription's billing address, allowing you to watch free and globally licensed content but preventing access to local paid content. However, for more specific information on the topic, we recommend contacting the providing service's support team.
## Troubleshooting steps
Using a VPN while streaming might cause certain problems that can interrupt your experience.
If you're having trouble, follow these steps:
1. Clear your browser's cache or test a different browser on your device.
2. Change your DNS addresses to NordVPN’s.
3. Disable location services on your device.
If the steps above don't fix the problem, check out our [troubleshooting guide for streaming](https://nordvpn.com/features/streaming/). For additional help with [streaming securely](https://nordvpn.com/features/streaming/) on DAZN using a VPN, don't hesitate to [contact our customer support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
As you may be aware, streaming content (from video-on-demand or online TV platforms, etc.) that is only accessible in a country other than your country of residence might, under certain circumstances, be considered illegal. Please double-check the authorization or other justification for your actions with the material you are willing to stream before proceeding.
The NordVPN service should never be used to bypass copyright or other regulations. NordVPN does not promote, induce, or otherwise facilitate the use of the service for such purposes. For more details, please read General Terms of Service and NordVPN Additional Terms.
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How to use NordVPN on gaming consoles
|
Video gaming consoles do not support built-in VPN functionality. You can’t download NordVPN on PlayStation or Xbox, for example.
To set up your PS4, PS5, Xbox, or other gaming console with NordVPN, you can use one of these methods:
1. Set up NordVPN on your router.
2. Set up a VPN-protected hotspot and connect to that network on your gaming console.
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Why use NordVPN DNS servers?
|
DNS servers translate human-friendly domain names such as www.google.com into IP addresses like 192.168.1.1 so your device can connect to websites. When you type a website address, your device asks a DNS server for the IP address. If the server doesn’t know it, it looks it up from other servers. Changing DNS servers provides you with increased security as well as speed. With default DNS you may be subject to DNS hijacking. DNS hijacking is a cyberattack where attackers redirect or alter DNS settings to send users to fake websites or malicious servers. This can lead to phishing, malware infections, data theft, or blocking access to legitimate sites. It often occurs through router vulnerabilities or malware.
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https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers
|
What are NordVPN DNS server addresses?
|
NordVPN offers private DNS in its apps, which ensures tighter security and privacy for your traffic. The NordVPN native applications automatically use NordVPN's DNS servers when connected to VPN. This prevents DNS leaks during your VPN connection, ensuring that your NordVPN private DNS requests are safe.
NordVPN's DNS server addresses are 103.86.96.100 and 103.86.99.100. [Learn how to change NordVPN DNS servers ]( on it later).
## Why use NordVPN DNS servers?
DNS servers translate human-friendly domain names such as www.google.com into IP addresses like 192.168.1.1 so your device can connect to websites. When you type a website address, your device asks a DNS server for the IP address. If the server doesn’t know it, it looks it up from other servers. Changing DNS servers provides you with increased security as well as speed. With default DNS you may be subject to DNS hijacking. DNS hijacking is a cyberattack where attackers redirect or alter DNS settings to send users to fake websites or malicious servers. This can lead to phishing, malware infections, data theft, or blocking access to legitimate sites. It often occurs through router vulnerabilities or malware.
## How to change NordVPN DNS servers
You can configure your device manually to use private NordVPN DNS servers. This is handy when you are connecting to NordVPN from a non-native app (for example, third-party OpenVPN clients) or if there are any issues setting up the DNS addresses in the NordVPN app. You can alternatively use other preferred DNS servers.Here are tutorials on how to manually set up NordVPN DNS server connections on your operating system:Windows: Change your DNS servers on WindowsmacOS: Change your DNS servers on macOSLinux: Change your DNS servers on LinuxAndroid: Change your DNS servers on AndroidiOS: Change your DNS servers on iOS
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https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers
|
How to set up NordVPN with Chrome extension
|
## How to set up the NordVPN Chrome extension
1. Download [VPN Chrome extension](https://nordvpn.com/download/chrome-extension/) form our website, or you can get it from [Google Chrome Web Store](https://chromewebstore.google.com/detail/nordvpn-vpn-proxy-for-pri/fjoaledfpmneenckfbpdfhkmimnjocfa).
2. Click on Add to Chrome button. 
3. Chrome might ask you if you want to add the extension. Click Add extension.
4. Then you will receive a NordVPN notification that the extension was added successfully.
5. After the installation is finished, the NordVPN logo will appear on the toolbar in the top-right corner of the browser. Click on the NordVPN logo and you will be prompted to either login or sign up using Nord Account.
## How to use and customize the NordVPN Chrome Extension
Now that you have a VPN for Chrome let's look at how you can make your first connection and adjust the extension settings to suit your needs.
1. Protected status: when you connect to a NordVPN server, this bar will confirm that your connection is successful by displaying the status as Protected.
2. Quick Connect: the fastest way to begin using the NordVPN extension. After pressing Quick Connect, you'll immediately connect to a NordVPN server.
3. Search: whereas the Quick Connect option will decide on a server location for you, this option allows you to specify the country of the NordVPN server.
4. Settings: here, you can find your General, Connection, Security and privacy settings. General: in these settings, you can find your subscription information, application appearance, language preferences, and a function to import and export [split tunneling](https://support.nordvpn.com/hc/en-us/articles/20321703651985-Split-Tunneling-feature-on-NordVPN-extension) settings.Connection: when accessing connection settings, you can choose to automatically connect to NordVPN servers or add URLs that you wish to be excluded from the NordVPN connection.Security and privacy: enable the [WebRTC](https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks) Leaks option and the [Threat Protection](https://support.nordvpn.com/General-info/Features/1047407402/What-are-Threat-Protection-and-Threat-Protection-Lite.htm) feature. Also, choose to turn on security warnings for suspicious websites.
5. Support Assistance: more information about the extension and live chat with an agent option can be found here.
6. Notifications: updates and news about the NordVPN extension.
7. Main extension window: If you click here, you can open the main extension window.
8. List of Recently Connected Countries: This section displays the countries to which you have established a recent connection. In case you haven't connected to any server yet, you will find recommendations for countries to connect to.
And that's it! Enjoy browsing securely using your VPN for Chrome.
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Troubleshooting steps for streaming
|
Streaming issues like buffering, poor video quality, or interruptions while connected to NordVPN can disrupt your viewing experience. Whether the issue lies with your internet or device, multiple potential causes exist. This guide will walk you through common troubleshooting steps to quickly resolve these issues and restore a smooth streaming experience.
Table of contents:
* [Connection leakage troubleshooting](
* [Troubleshooting steps for various devices](
## Connection leakage troubleshooting
One possible challenge users encounter when troubleshooting streaming issues is a leaking connection. This sometimes occurs when part of their internet traffic bypasses the VPN, leaving sensitive data exposed or causing interruptions in their streaming experience.
If you're having issues with certain streaming services while using NordVPN, first check if your connection is protected by following these steps:
1. Ensure that your connection is set up correctly by checking whether your status says protected on [our website](https://nordvpn.com/):
2. If you are connected to one of our servers but your status says unprotected, proceed to the following steps to ensure your connection is secure. Stop any leaks from your connection by following these tutorials:
* * [WebRTC leak prevention](https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks)
* [Disable IPv6](https://support.nordvpn.com/hc/en-us/articles/20350921723409-How-to-disable-IPv6)
## Troubleshooting steps for various devices
Technical issues can sometimes arise when streaming content due to various device-related factors. If your connection is secure and the issues persist, find your device in the tutorials below and follow the instructions. After each step, check if the issue is resolved. If not, proceed to the next step.
### For Windows, macOS, Linux devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. [Clear the cache of your browser.](https://nordvpn.com/blog/how-to-clear-your-cache/)
3. Try to use a different browser/incognito mode.
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
6. [Check](https://support.nordvpn.com/hc/en-us/articles/20290051742353-How-to-check-the-NordVPN-app-version) whether your NordVPN application is updated to the[ latest version](https://nordvpn.com/blog/category/service-updates/app-updates/).
7. As a last resort - try using the[ NordVPN extension](https://nordvpn.com/features/proxy-extension/) instead and access the streaming through your browser. Download the extension by clicking [here](https://support.nordvpn.com/hc/en-us/articles/20321833806865-How-to-set-up-the-NordVPN-browser-extension).
### For Android/iOS devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it.
3. If you are accessing the streaming platform on a browser, [clear your browser's cache.](https://nordvpn.com/blog/how-to-clear-your-cache/)
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
### For Android TV boxes
1. Try connecting to a different server in the region where you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it, here are the steps:
1. Go to Settings > Preferences section > More settings > Apps.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
### For Amazon Fire TV devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it:
1. Go to Settings > Applications > Manage Installed Applications.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
If you experience other issues or have additional questions, do not hesitate to [submit a request](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support) to our customer success team.
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VPN for Amazon Prime: how to watch it securely
|
Amazon Prime provides a wealth of exclusive content, and to access it safely from any location, a VPN is an excellent choice. By using NordVPN, your connection is securely encrypted, safeguarding your data from hackers and unwanted surveillance. This article will show you how to access the Amazon Prime streaming service with NordVPN.
Table of contents:
* [Required NordVPN servers](
* [Troubleshooting steps](
## Required NordVPN servers
VPN not only allows you to overcome geo-restrictions on Amazon Prime, but it also protects your connection by encrypting your data. This keeps your information secure and private, safeguarding it from hackers and unwanted surveillance while you're streaming. While connected to [NordVPN servers](https://nordvpn.com/servers/), you can safely access Amazon Prime services in the following countries:
* United States
* Japan
* Canada
* United Kingdom
* Australia
* Italy
* France
* Germany
* New Zealand
* and others
Please note that you should only access Amazon Prime in the same region as is stated in the payment details of your Amazon Prime subscription. The terms and conditions of Amazon Prime do not allow you to change the region of your streaming library to one that is different from your billing address.
## Troubleshooting steps
Using a VPN for streaming can lead to several issues, like interruptions or difficulty accessing content, which can impact your overall experience.
If you're having trouble connecting, try these solutions to resolve the issue:
* Connect to a different server in the same region of your wished streaming content.
* Clear your browser’s cache or test a different browser on your device.
* [Change your DNS addresses to NordVPN's](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-NordVPN-DNS-server-addresses).
* Disable location services on your device.
If the above fails to resolve your issue, please check our troubleshooting steps for streaming. For any additional questions on how to [stream securely](https://nordvpn.com/features/streaming/) using a VPN for Amazon Prime, [contact our customer support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
Under certain circumstances, streaming content (using video on demand, online TV platforms, or other sources) that is only accessible outside your country of residence may be illegal. Always check if you have the legal authority to access the material you wish to stream.
The NordVPN service should never be used to bypass copyright or other regulations. NordVPN does not promote, induce, or otherwise facilitate the use of the service for such purposes. For more details, please read our [General Terms of Service](https://my.nordaccount.com/legal/terms-of-service/) and the [NordVPN Additional Terms](https://my.nordaccount.com/legal/terms-of-service/nordvpn/).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHXhubKEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFr%2Bx3LEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzE5NTYzMTQ4NjYyNTQ1LVZQTi1mb3ItQW1hem9uLVByaW1lLWhvdy10by13YXRjaC1pdC1zZWN1cmVseQY7CFQ6CXJhbmtpCA%3D%3D--b172bd072365d2f52977595ee42658293a5e8d75
|
VPN for BBC: how to watch it securely
|
With the rise of streaming services like BBC, many users turn to VPNs to access content safely and avoid regional restrictions. In this guide, we’ll cover the essentials of using a VPN for BBC streaming, offering useful tips to improve your experience and resolve any potential issues.
Table of contents:
* [Required NordVPN servers](
* [Troubleshooting steps](
## Required NordVPN servers
VPN provides the ability to bypass restrictions on BBC and also strengthens your security by encrypting your data, keeping your information safe from prying eyes and cyber threats. To securely stream content for BBC, we suggest connecting to [NordVPN servers](https://nordvpn.com/servers/) while using the BBC streaming platform:
* BBC iPlayer (UK): Connect to any [VPN server in the United Kingdom](https://nordvpn.com/servers/uk/).
* BBC US: Connect to any [VPN server in the United States](https://nordvpn.com/servers/usa/).
* BBC AU: Connect to any [NordVPN server in Australia](https://nordvpn.com/servers/).
## Troubleshooting steps
Streaming through a VPN can sometimes result in disruptions or difficulties accessing content, which can hinder the experience.
If you're encountering connection issues, consider trying these solutions to resolve them:
* Connect to a different server in the same region of your wished streaming content.
* Clear your browser’s cache or test a different browser on your device.
* [Change your DNS addresses to NordVPN's](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-NordVPN-DNS-server-addresses).
* Disable location services on your device.
If you're still experiencing issues, please review our [troubleshooting steps for streaming](https://support.nordvpn.com/hc/en-us/articles/19559968238097-Troubleshooting-steps-for-streaming). For more assistance on [streaming safely](https://nordvpn.com/features/streaming/) with a VPN for the BBC, [reach out to our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
Under certain circumstances, streaming content (using video on demand, online TV platforms, or other sources) that is only accessible outside your country of residence may be illegal. Always check if you have the legal authority to access the material you wish to stream.
The NordVPN service should never be used to bypass copyright or other regulations. NordVPN does not promote, induce, or otherwise facilitate the use of the service for such purposes. For more details, please read our[ General Terms of Service](https://my.nordaccount.com/legal/terms-of-service/) and[ the NordVPN Additional Terms](https://my.nordaccount.com/legal/terms-of-service/nordvpn/).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHp%2FVTKEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFr%2Bx3LEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzE5NTYwNzA2OTkyNDAxLVZQTi1mb3ItQkJDLWhvdy10by13YXRjaC1pdC1zZWN1cmVseQY7CFQ6CXJhbmtpCQ%3D%3D--32425748e61b4f039a77c03b5d4171c522ec19a0
|
Why Choose FlashRouters?
|
[FlashRouters](https://nordvpn.com/flashrouters/) offers some of the best routers for NordVPN pre-configured to deliver top-notch security and performance:
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFt%2BS1eEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEmsyz1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMTk1NzA3NTQ3MDI1LVdoaWNoLXJvdXRlci1zaG91bGQtSS11c2Utd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kJ--a090ee7f884d0288609b837cffb79dd01c791770
|
Dedicated IP: Renewal and cancellation
|
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFr%2Bx3LEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQo%3D--9e88308ed40b6c05e5d359d479f440e5435b276d
|
Troubleshooting steps for streaming
|
Streaming issues like buffering, poor video quality, or interruptions while connected to NordVPN can disrupt your viewing experience. Whether the issue lies with your internet or device, multiple potential causes exist. This guide will walk you through common troubleshooting steps to quickly resolve these issues and restore a smooth streaming experience.
Table of contents:
* [Connection leakage troubleshooting](
* [Troubleshooting steps for various devices](
## Connection leakage troubleshooting
One possible challenge users encounter when troubleshooting streaming issues is a leaking connection. This sometimes occurs when part of their internet traffic bypasses the VPN, leaving sensitive data exposed or causing interruptions in their streaming experience.
If you're having issues with certain streaming services while using NordVPN, first check if your connection is protected by following these steps:
1. Ensure that your connection is set up correctly by checking whether your status says protected on [our website](https://nordvpn.com/):
2. If you are connected to one of our servers but your status says unprotected, proceed to the following steps to ensure your connection is secure. Stop any leaks from your connection by following these tutorials:
* * [WebRTC leak prevention](https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks)
* [Disable IPv6](https://support.nordvpn.com/hc/en-us/articles/20350921723409-How-to-disable-IPv6)
## Troubleshooting steps for various devices
Technical issues can sometimes arise when streaming content due to various device-related factors. If your connection is secure and the issues persist, find your device in the tutorials below and follow the instructions. After each step, check if the issue is resolved. If not, proceed to the next step.
### For Windows, macOS, Linux devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. [Clear the cache of your browser.](https://nordvpn.com/blog/how-to-clear-your-cache/)
3. Try to use a different browser/incognito mode.
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
6. [Check](https://support.nordvpn.com/hc/en-us/articles/20290051742353-How-to-check-the-NordVPN-app-version) whether your NordVPN application is updated to the[ latest version](https://nordvpn.com/blog/category/service-updates/app-updates/).
7. As a last resort - try using the[ NordVPN extension](https://nordvpn.com/features/proxy-extension/) instead and access the streaming through your browser. Download the extension by clicking [here](https://support.nordvpn.com/hc/en-us/articles/20321833806865-How-to-set-up-the-NordVPN-browser-extension).
### For Android/iOS devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it.
3. If you are accessing the streaming platform on a browser, [clear your browser's cache.](https://nordvpn.com/blog/how-to-clear-your-cache/)
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
### For Android TV boxes
1. Try connecting to a different server in the region where you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it, here are the steps:
1. Go to Settings > Preferences section > More settings > Apps.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
### For Amazon Fire TV devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it:
1. Go to Settings > Applications > Manage Installed Applications.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
If you experience other issues or have additional questions, do not hesitate to [submit a request](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support) to our customer success team.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFq9SjKEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGIGx%2FLEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NTU5OTY4MjM4MDk3LVRyb3VibGVzaG9vdGluZy1zdGVwcy1mb3Itc3RyZWFtaW5nBjsIVDoJcmFua2kG--3b1d65623e8866f09f8eb97468cd0ee69414f257
|
VPN for MAX: watch it securely
|
Max has become a go-to platform for many, but accessing its full content library can be tricky due to geo-restrictions. If you're looking to enhance your streaming experience and unlock more content, using a VPN is a smart solution. In this guide, we’ll show you how to set up a VPN for Max, with tips to help you get the most out of your viewing experience.
Table of contents:
* [Required NordVPN servers](
* [Troubleshooting steps](
## Required NordVPN servers
A VPN does more than just help you get around geo-blocks on MAX; it also encrypts your connection, keeping your data secure. This added layer of protection ensures your personal information remains safe from hackers and anyone trying to spy while you stream.
To securely access MAX, simply connect to any NordVPN server, ensuring a safe and reliable experience. Viewing streaming content from a specific region requires selecting a VPN server in the designated country. For example, to access MAX United States region - connect to any [NordVPN US server](https://nordvpn.com/servers/usa/). For detailed inquiries about other specific supported MAX locations, please reach out to our support team directly.
## Troubleshooting steps
When you stream while using a VPN, you may encounter certain challenges that can hinder the experience.
If you are experiencing any issues, follow these steps:
1. [Clear your browser's cache](https://nordvpn.com/blog/how-to-clear-your-cache/) or test a different browser on your device.
2. [Change your DNS addresses to NordVPN’s](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers).
3. Disable location services on your device.
If you're still experiencing issues, take a look at our [troubleshooting steps for streaming](https://support.nordvpn.com/hc/en-us/articles/19559968238097-Troubleshooting-steps-for-streaming). For additional assistance on [streaming safely](https://nordvpn.com/features/streaming/) with a VPN for the MAX, [reach out to our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
Under certain circumstances, streaming content (using video on demand, online TV platforms, or other sources) that is only accessible outside your country of residence may be illegal. Always check if you have the legal authority to access the material you wish to stream.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN Terms of Service.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFx5xrLEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGIGx%2FLEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5NTY0MDI3NDA4NjU3LVZQTi1mb3ItTUFYLXdhdGNoLWl0LXNlY3VyZWx5BjsIVDoJcmFua2kH--7723ac9e4946ace2f47b0867abf7fd6b5f59497a
|
Installing NordVPN on Linux distributions
|
In this article, we'll guide you through NordVPN installation and usage on Linux. We offer .deb and .rpm packages that are compatible with Debian, Ubuntu, Elementary OS, Linux Mint, Fedora, QubesOS, RHEL, CentOS, and openSUSE systems. The NordVPN native application is the recommended option for connecting to NordVPN servers on your Linux device. We designed it with your experience in mind, giving you features like auto-connect, automated Kill Switch, and Threat Protection.
## Table of contents:
* [Installing NordVPN on Linux](
* [Using NordVPN on Linux](
* [Logging in](
* [Account and settings](
* [Specialty servers](
* [Features and configurations](
* [LAN discovery and allowlists](
## Installing NordVPN on Linux
To start using the NordVPN application for Linux, you need to [download the NordVPN Linux client](https://nordvpn.com/download/linux/). You can do that in 2 ways:
1. By [downloading a Snap package](https://snapcraft.io/nordvpn).Snaps are app packages for desktop, cloud, and IoT that are easy to install, secure, cross-platform, and dependency-free. If you do not have Snap pre-installed, you may follow [Snap setup guides for various Linux distributions](https://snapcraft.io/docs/installing-snapd#:~:text=Zorin%20OS-,Without%20snap,-For%20distributions%20without).Please note that currently, we still do not support arm64, but our developers are working on this.
2. By working in the terminal:
1. Open the terminal;
2. Write the command below:
```
sh <(curl -sSf https://downloads.nordcdn.com/apps/linux/install.sh[](https://downloads.nordcdn.com/apps/linux/install.sh))
```
3. Following any on-screen instructions.
Note: If you do not have a curl package, evidenced by the fact that the above does not work, you can alternatively use this command:
```
sh <(wget -qO - https://downloads.nordcdn.com/apps/linux/install.sh)
```
Additionally, if you receive the following issue: Whoops! Permission denied accessing /run/nordvpn/nordvpnd.sock, all you need to do is write the following command:
```
sudo usermod -aG nordvpn $USER
```
and then reboot your device.
## Using NordVPN on Linux
After you have installed the NordVPN application, you can start using it!
Please note that in NordVPN Linux application version 3.18.4, network traffic from the LAN through a VPN-connected computer is blocked by default. To unblock LAN traffic, turn LAN discovery ON or add to the allowlist any subnet or IP traffic to be forwarded.
### Logging in
If you're using a Linux device without a graphical user interface, follow our guide on logging in to NordVPN on Linux devices without GUI.
If you're using a Linux device with a graphical user interface, you can start using it with the commands below:
1. Log in to your NordVPN account by using this command:
```
nordvpn login
```
2. Connect to a NordVPN server by using the command below:
```
nordvpn connect
```
### Account and settings
Here you can find the list of available NordVPN commands for Linux.
Access the NordVPN client settings:
---
```
nordvpn
```
Get an extensive explanation of all commands:
```
man nordvpn
```
See the list of available commands or help for a specific command:
```
nordvpn help
```
| or | ```
nordvpn h
```
Log in or log out:
```
nordvpn login
```
| or | ```
nordvpn logout
```
Connect to a recommended NordVPN server:
```
nordvpn connect
```
| or | ```
nordvpn c
```
Connect to a specific server (e.g. nordvpn connect uk715):
```
nordvpn connect <country_code server_number>
```
Disconnect from the VPN:
```
nordvpn disconnect
```
| or | ```
nordvpn d
```
See account information:
```
nordvpn account
```
Register a new user account:
```
nordvpn register
```
Rate your last connection quality (1-5):
```
nordvpn rate
```
See the current settings:
```
nordvpn settings
```
See the connection status:
```
nordvpn status
```
See the country list:
```
nordvpn countries
```
See the city list (e.g.: nordvpn cities united_states):
```
nordvpn cities
```
See a list of available server groups:
```
nordvpn groups
```
### Specialty servers
Connect to the closest Double VPN server:
---
```
nordvpn c double_vpn
```
Connect to a specific country using Double VPN servers:
```
nordvpn connect --group double_vpn <country_code>
```
Connect to a P2P server:
---
```
nordvpn connect p2p
```
Connect to a specific country using P2P servers:
```
nordvpn connect --group p2p <country_code>
```
Connect to a Dedicated IP server:
---
```
nordvpn connect Dedicated_IP
```
### Features and configurations
Set a configuration option:
---
```
nordvpn set
```
| or | ```
nordvpn s
```
Enable or disable Threat Protection:
```
nordvpn set threatprotectionlite on
```
| or | ```
nordvpn set threatprotectionlite off
```
Enable or disable Kill Switch:
```
nordvpn set killswitch on
```
| or | ```
nordvpn set killswitch off
```
Enable or disable auto-connect:
```
nordvpn set autoconnect on
```
| or | ```
nordvpn set autoconnect off
```
Set a specific server for automatic connection (e.g.: nordvpn set autoconnect on us2435):
```
nordvpn set autoconnect on <country_code+server_number>
```
Enable or disable notifications:
```
nordvpn set notify on
```
| or | ```
nordvpn set notify off
```
Set custom DNS (you can set up a single DNS or two, just add spaces in between):
```
nordvpn set dns 1.1.1.1
```
| or | ```
nordvpn set dns 1.1.1.1 1.0.0.1
```
[Switch between UDP and TCP protocols](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP):
```
nordvpn set protocol udp
```
| or | ```
nordvpn set protocol tcp
```
Enable or disable [obfuscated servers](https://nordvpn.com/features/obfuscated-servers/):
```
nordvpn set obfuscate on
```
| or | ```
nordvpn set dobfuscate off
```
Set connection technology (OpenVPN or [NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/)):
```
nordvpn set technology OpenVPN
```
| or | ```
nordvpn set technology NordLynx
```
Turn [Meshnet](https://nordvpn.com/meshnet/) on or off on your device:
```
nordvpn set meshnet on
```
| or | ```
nordvpn set meshnet off
```
To enable or disable the [post-quantum protection in NordVPN](https://support.nordvpn.com/hc/en-us/articles/30046321712529-NordVPN-Post-quantum-encryption-explained):
```
nordvpn set pq on
```
| or | ```
nordvpn set pq off
```
### LAN discovery and allowlists
Enable or disable LAN discovery:
---
```
nordvpn set lan-discovery enable
```
| or | ```
nordvpn set lan-discovery disable
```
Get more information on LAN discovery:
```
nordvpn set lan-discovery --help
```
Add or remove a rule to allowlist a specified incoming port (you can allowlist multiple ports — just separate their numbers with a space):
```
nordvpn whitelist add port <port>
```
| or | ```
nordvpn whitelist remove port <port>
```
Add or remove a rule to allowlist a specified subnet:
```
nordvpn whitelist add subnet <subnet>
```
| or | ```
nordvpn whitelist remove subnet <subnet>
```
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFrCUVeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGIGx%2FLEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzIwMTk2MDk0NDcwOTI5LUluc3RhbGxpbmctTm9yZFZQTi1vbi1MaW51eC1kaXN0cmlidXRpb25zBjsIVDoJcmFua2kI--8e252dad05ff49353301094ce029bb87a8abdf46
|
Switching protocol to OpenVPN UDP or TCP
|
Some NordVPN server categories, found under the specialty server section, are available only while using OpenVPN UDP or TCP protocols.
Currently, these categories are Double VPN and a part of our obfuscated Servers. This article contains a list of instructions on how to switch your connection protocol on various platforms.
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20465699170321-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-iOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20465783529233-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-on-Linux)
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFAAgKdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGIGx%2FLEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NTUyODY3MzQ1LVN3aXRjaGluZy1wcm90b2NvbC10by1PcGVuVlBOLVVEUC1vci1UQ1AGOwhUOglyYW5raQk%3D--733155cd1ce0d0de8502d51f14bcba2c1d740c87
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VPN for DAZN: how to watch it securely
|
DAZN features a wide array of exclusive content, and to access it securely from anywhere, using a VPN is the ideal solution. NordVPN provides top-notch encryption, ensuring your data is safe from hackers and surveillance. This guide will walk you through the process of streaming DAZN safely with NordVPN.
Table of contents:
* [Required NordVPN servers](
* [Troubleshooting steps](
## Required NordVPN servers
A VPN lets you bypass geographic restrictions on DAZN while safeguarding your connection with encryption. This shields your personal data, keeping it private and secure from hackers and external surveillance during your streaming sessions.
Connect to the following countries to securely access DAZN:
* Italy
* United States
* Germany
* Spain
* Japan
* Brazil
* Canada
* others
For detailed inquiries about other specific DAZN locations, please reach out to our support team directly.
Please note that when traveling abroad, you can only access the DAZN region linked to your subscription's billing address, allowing you to watch free and globally licensed content but preventing access to local paid content. However, for more specific information on the topic, we recommend contacting the providing service's support team.
## Troubleshooting steps
Using a VPN while streaming might cause certain problems that can interrupt your experience.
If you're having trouble, follow these steps:
1. Clear your browser's cache or test a different browser on your device.
2. Change your DNS addresses to NordVPN’s.
3. Disable location services on your device.
If the steps above don't fix the problem, check out our [troubleshooting guide for streaming](https://nordvpn.com/features/streaming/). For additional help with [streaming securely](https://nordvpn.com/features/streaming/) on DAZN using a VPN, don't hesitate to [contact our customer support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
As you may be aware, streaming content (from video-on-demand or online TV platforms, etc.) that is only accessible in a country other than your country of residence might, under certain circumstances, be considered illegal. Please double-check the authorization or other justification for your actions with the material you are willing to stream before proceeding.
The NordVPN service should never be used to bypass copyright or other regulations. NordVPN does not promote, induce, or otherwise facilitate the use of the service for such purposes. For more details, please read General Terms of Service and NordVPN Additional Terms.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFr%2Bx3LEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGIGx%2FLEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NTY0MDc5MDQ5NjE3LVZQTi1mb3ItREFaTi1ob3ctdG8td2F0Y2gtaXQtc2VjdXJlbHkGOwhUOglyYW5raQo%3D--091a65ac85b05f564983368d818882cb63912acb
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How to set up NordVPN with Chrome extension
|
## How to set up the NordVPN Chrome extension
1. Download [VPN Chrome extension](https://nordvpn.com/download/chrome-extension/) form our website, or you can get it from [Google Chrome Web Store](https://chromewebstore.google.com/detail/nordvpn-vpn-proxy-for-pri/fjoaledfpmneenckfbpdfhkmimnjocfa).
2. Click on Add to Chrome button. 
3. Chrome might ask you if you want to add the extension. Click Add extension.
4. Then you will receive a NordVPN notification that the extension was added successfully.
5. After the installation is finished, the NordVPN logo will appear on the toolbar in the top-right corner of the browser. Click on the NordVPN logo and you will be prompted to either login or sign up using Nord Account.
## How to use and customize the NordVPN Chrome Extension
Now that you have a VPN for Chrome let's look at how you can make your first connection and adjust the extension settings to suit your needs.
1. Protected status: when you connect to a NordVPN server, this bar will confirm that your connection is successful by displaying the status as Protected.
2. Quick Connect: the fastest way to begin using the NordVPN extension. After pressing Quick Connect, you'll immediately connect to a NordVPN server.
3. Search: whereas the Quick Connect option will decide on a server location for you, this option allows you to specify the country of the NordVPN server.
4. Settings: here, you can find your General, Connection, Security and privacy settings. General: in these settings, you can find your subscription information, application appearance, language preferences, and a function to import and export [split tunneling](https://support.nordvpn.com/hc/en-us/articles/20321703651985-Split-Tunneling-feature-on-NordVPN-extension) settings.Connection: when accessing connection settings, you can choose to automatically connect to NordVPN servers or add URLs that you wish to be excluded from the NordVPN connection.Security and privacy: enable the [WebRTC](https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks) Leaks option and the [Threat Protection](https://support.nordvpn.com/General-info/Features/1047407402/What-are-Threat-Protection-and-Threat-Protection-Lite.htm) feature. Also, choose to turn on security warnings for suspicious websites.
5. Support Assistance: more information about the extension and live chat with an agent option can be found here.
6. Notifications: updates and news about the NordVPN extension.
7. Main extension window: If you click here, you can open the main extension window.
8. List of Recently Connected Countries: This section displays the countries to which you have established a recent connection. In case you haven't connected to any server yet, you will find recommendations for countries to connect to.
And that's it! Enjoy browsing securely using your VPN for Chrome.
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How to watch paid streaming services with NordVPN while traveling
|
In many countries, there are censorship and other limitations on paid streaming services that affect travelers. NordVPN allows you to access such services securely while traveling without any additional configuration. You can read more about it here: [https://nordvpn.com/features/smart-play/](https://nordvpn.com/features/streaming/smart-play/). Here you can find specific articles on some paid streaming services:
* How to securely watch Hulu with NordVPN
* How to securely watch Amazon Prime with NordVPN
* How to securely watch BBC with NordVPN
* How to securely watch Disney Plus with NordVPN
* How to securely watch DAZN with NordVPN
In case you encounter any issues, be sure to check our article on troubleshooting streaming-related problems. You are also welcome to contact our support for assistance.
As you may be aware, streaming content (from video-on-demand or online TV platforms, etc.) that is only accessible in a country other than your country of residence might, under certain circumstances, be considered illegal. Please double-check the authorization or other justification for your actions with the material you are willing to stream before proceeding.
The NordVPN service should never be used to bypass copyright or other regulations. NordVPN does not promote, induce, or otherwise facilitate the use of the service for such purposes. For more details, please read General Terms of Service and NordVPN Additional Terms.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBENNFTKEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFx5xrLEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJoL2hjL2VuLXVzL2FydGljbGVzLzE5NTYwNjkzNzYzMzQ1LUhvdy10by13YXRjaC1wYWlkLXN0cmVhbWluZy1zZXJ2aWNlcy13aXRoLU5vcmRWUE4td2hpbGUtdHJhdmVsaW5nBjsIVDoJcmFua2kH--a9e99402a70abbe8732690fe432bca74c2844a6a
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VPN for Disney Plus: how to watch it securely
|
With the growing popularity of streaming services like Disney+, many users are turning to VPNs to access content securely and bypass geo-restrictions. This guide will walk you through the essentials of using a VPN for streaming Disney+, offering tips to improve your experience and troubleshoot any common issues.
Table of contents:
* [Required NordVPN servers](
* [Troubleshooting steps](
## Required NordVPN servers
Connect to NordVPN servers to ensure your online security while enjoying Disney+. This will provide you with robust data protection, allowing you to stream your favorite content with confidence and peace of mind.
To access Disney+ securely using NordVPN, connect to one of our VPN servers in the following regions:
* United States
* Canada
* Mexico
* Brazil
* United Kingdom
* France
* Germany
* Japan
* South Africa
* and many others
If you have any questions about other specific Disney+ locations, contact our support team directly.
## Troubleshooting steps
Streaming with a VPN can occasionally lead to some issues that might disrupt your experience.
If you are experiencing issues while using a VPN for Disney+, try the following:
* [Clear your browser’s cache](https://nordvpn.com/blog/how-to-clear-your-cache/).
* Connect to another VPN server in the same region.
* Change your device’s DNS addresses to NordVPN’s DNS servers.
If the suggestions above don’t resolve your problem, please consult our [streaming troubleshooting guide](https://support.nordvpn.com/hc/en-us/articles/19559968238097-Troubleshooting-steps-for-streaming). If you have any other questions about [securely streaming](https://nordvpn.com/features/streaming/) with a VPN, don’t hesitate to [contact customer support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
Under certain circumstances, streaming content (using video on demand, online TV platforms, or other sources) that is only accessible outside your country of residence may be illegal. Always check if you have the legal authority to access the material you wish to stream.
The NordVPN service should never be used to bypass copyright or other regulations. NordVPN does not promote, induce, or otherwise facilitate the use of the service for such purposes. For more details, please read our [General Terms of Service](https://my.nordaccount.com/legal/terms-of-service/) and[ the NordVPN Additional Terms](https://my.nordaccount.com/legal/terms-of-service/nordvpn/).
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Change your DNS servers on Android TV with NordVPN
|
Note: when you’re connected to a NordVPN server, NordVPN’s private DNS servers are used by default.
To use NordVPN’s [DNS servers](https://nordvpn.com/blog/what-is-dns/) on Android TV when not connected to a NordVPN server, follow these steps:
1. Open Settings on your Android TV. They are usually designated by a cogwheel icon.
2. Head to Network and Internet and write down the [IP address](https://nordvpn.com/what-is-my-ip/) (marked “1” in the picture below).Select IP settings (marked “2” in the picture below).
3. In IP settings, switch to Static.
4. Enter the IP address from step 2.
5. [Find your gateway (router IP) address](https://nordvpn.com/blog/find-router-ip-address/) and enter it in the appropriate field.
6. Make sure the Network prefix length is 24 — change it if necessary.
7. Enter the first DNS address: 103.86.96.100
8. Enter the second DNS address: 103.86.99.100
Android TV is now configured to use [private DNS](https://nordvpn.com/blog/private-dns/) servers instead of your ISP's default DNS servers.
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|
What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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Change your DNS servers on iOS
|
You can manually configure the DNS servers in your iOS settings. Here is how:
1. Open Settings;
2. Tap on Wi-Fi. If it's switched off, turn it on;
3. Pick a Wi-Fi network and tap on the blue i icon;
4. Tap Configure DNS and select Manual;
5. Tap Add Server and add these DNS addresses:103.86.96.100103.86.99.100
6. Tap Save.
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Which routers don’t support NordVPN
|
On 1 December 2018, NordVPN’s servers stopped supporting L2TP/IPsec and PPTP connections. More about that in [this article](https://nordvpn.com/blog/l2tp-pptp-protocol-update/).
If you use any of the routers listed below with their native firmware, you will not be able to use them with our service:
* Arris
* Belkin
* Cisco
* D-Link
* Huawei
* Linksys (except [WRT32X/WRT32XB AC3200](https://www.linksys.com/support-article?articleNum=270535))
* Nighthawk range routers ([unless the router is using DumaOS](https://www.netgear.com/home/online-gaming/))
* [Netgear](https://support.nordvpn.com/hc/en-us/articles/20282781982481-Can-I-set-up-Netgear-router-with-VPN)
* TRENDnet
* Tenda
* TotoLink
* Ubee
* Orbi
* Spectrum
* Xfinity
* Eero
* Verizon
* AT&T
* FRITZ!Box
* Most ISP-provided routers that were mentioned above
You can install the following custom firmware on some of the aforementioned models to make them work:
* DD-WRT: <https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices>
* Tomato: <https://tomato.groov.pl/?page_id=69>
* Padavan: <https://en.techinfodepot.shoutwiki.com/wiki/List_of_Padavan_firmware_supported_devices>
* OpenWRT: <https://wiki.openwrt.org/toh/start>
* Merlin: <https://github.com/RMerl/asuswrt-merlin/wiki/Supported-Devices>
## Other tips for router connectivity:
* If your router supports the OpenVPN protocol, search our knowledge base for the name of its manufacturer. You should find a tutorial on how to set it up. You can also check our [router tutorials](https://support.nordvpn.com/hc/en-us/sections/19326876055569-Router) section under the Connectivity category. If you cannot find the setup guide for your router, [contact our customer support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) for help.
* If you want a router with out-of-the-box security and anonymity that NordVPN provides, head over to our partners at [FlashRouters](https://nordvpn.com/flashrouters/). They offer pre-configured routers delivering top-notch security and performance.
* Here is our list of [recommended routers for NordVPN](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
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Troubleshooting steps for streaming
|
Streaming issues like buffering, poor video quality, or interruptions while connected to NordVPN can disrupt your viewing experience. Whether the issue lies with your internet or device, multiple potential causes exist. This guide will walk you through common troubleshooting steps to quickly resolve these issues and restore a smooth streaming experience.
Table of contents:
* [Connection leakage troubleshooting](
* [Troubleshooting steps for various devices](
## Connection leakage troubleshooting
One possible challenge users encounter when troubleshooting streaming issues is a leaking connection. This sometimes occurs when part of their internet traffic bypasses the VPN, leaving sensitive data exposed or causing interruptions in their streaming experience.
If you're having issues with certain streaming services while using NordVPN, first check if your connection is protected by following these steps:
1. Ensure that your connection is set up correctly by checking whether your status says protected on [our website](https://nordvpn.com/):
2. If you are connected to one of our servers but your status says unprotected, proceed to the following steps to ensure your connection is secure. Stop any leaks from your connection by following these tutorials:
* * [WebRTC leak prevention](https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks)
* [Disable IPv6](https://support.nordvpn.com/hc/en-us/articles/20350921723409-How-to-disable-IPv6)
## Troubleshooting steps for various devices
Technical issues can sometimes arise when streaming content due to various device-related factors. If your connection is secure and the issues persist, find your device in the tutorials below and follow the instructions. After each step, check if the issue is resolved. If not, proceed to the next step.
### For Windows, macOS, Linux devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. [Clear the cache of your browser.](https://nordvpn.com/blog/how-to-clear-your-cache/)
3. Try to use a different browser/incognito mode.
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
6. [Check](https://support.nordvpn.com/hc/en-us/articles/20290051742353-How-to-check-the-NordVPN-app-version) whether your NordVPN application is updated to the[ latest version](https://nordvpn.com/blog/category/service-updates/app-updates/).
7. As a last resort - try using the[ NordVPN extension](https://nordvpn.com/features/proxy-extension/) instead and access the streaming through your browser. Download the extension by clicking [here](https://support.nordvpn.com/hc/en-us/articles/20321833806865-How-to-set-up-the-NordVPN-browser-extension).
### For Android/iOS devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it.
3. If you are accessing the streaming platform on a browser, [clear your browser's cache.](https://nordvpn.com/blog/how-to-clear-your-cache/)
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
### For Android TV boxes
1. Try connecting to a different server in the region where you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it, here are the steps:
1. Go to Settings > Preferences section > More settings > Apps.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
### For Amazon Fire TV devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it:
1. Go to Settings > Applications > Manage Installed Applications.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
If you experience other issues or have additional questions, do not hesitate to [submit a request](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support) to our customer success team.
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What to do if Amazon is not working with NordVPN
|
If you can’t access Amazon with NordVPN, follow the steps below.
1. Connect to a different VPN server.
2. [Change the VPN protocol to OpenVPN UDP or TCP](https://support.nordvpn.com/hc/en-us/articles/20465552867345).
3. Do a [NordVPN DNS leak test](https://nordvpn.com/dns-leak-test/) while connected to our servers. If the results bring back your IP address, configure your device manually to use private NordVPN DNS servers.
4. [Clear your browser cache.](https://nordvpn.com/blog/how-to-clear-your-cache/)
5. Use a different browser or open Amazon in private browser mode.
6. Disable the [Threat Protection](https://support.nordvpn.com/hc/en-us/articles/19508765521425) feature. If you’re using Threat Protection Pro™, exclude Amazon from the blocked domains list. To do that, go to the Web protection tab in the Threat Protection Pro™ settings and choose to exclude Amazon from threat blocking.
7. Allowlist NordVPN in the settings of your antivirus if you are using one.
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VPN for Disney Plus: how to watch it securely
|
With the growing popularity of streaming services like Disney+, many users are turning to VPNs to access content securely and bypass geo-restrictions. This guide will walk you through the essentials of using a VPN for streaming Disney+, offering tips to improve your experience and troubleshoot any common issues.
Table of contents:
* [Required NordVPN servers](
* [Troubleshooting steps](
## Required NordVPN servers
Connect to NordVPN servers to ensure your online security while enjoying Disney+. This will provide you with robust data protection, allowing you to stream your favorite content with confidence and peace of mind.
To access Disney+ securely using NordVPN, connect to one of our VPN servers in the following regions:
* United States
* Canada
* Mexico
* Brazil
* United Kingdom
* France
* Germany
* Japan
* South Africa
* and many others
If you have any questions about other specific Disney+ locations, contact our support team directly.
## Troubleshooting steps
Streaming with a VPN can occasionally lead to some issues that might disrupt your experience.
If you are experiencing issues while using a VPN for Disney+, try the following:
* [Clear your browser’s cache](https://nordvpn.com/blog/how-to-clear-your-cache/).
* Connect to another VPN server in the same region.
* Change your device’s DNS addresses to NordVPN’s DNS servers.
If the suggestions above don’t resolve your problem, please consult our [streaming troubleshooting guide](https://support.nordvpn.com/hc/en-us/articles/19559968238097-Troubleshooting-steps-for-streaming). If you have any other questions about [securely streaming](https://nordvpn.com/features/streaming/) with a VPN, don’t hesitate to [contact customer support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
Under certain circumstances, streaming content (using video on demand, online TV platforms, or other sources) that is only accessible outside your country of residence may be illegal. Always check if you have the legal authority to access the material you wish to stream.
The NordVPN service should never be used to bypass copyright or other regulations. NordVPN does not promote, induce, or otherwise facilitate the use of the service for such purposes. For more details, please read our [General Terms of Service](https://my.nordaccount.com/legal/terms-of-service/) and[ the NordVPN Additional Terms](https://my.nordaccount.com/legal/terms-of-service/nordvpn/).
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How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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Installing NordVPN on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.NordVPN is compatible with Apple and features a native application that we recommend as the best way to connect to NordVPN servers. Even though we have two application versions, they both provide online security and features such as [Double VPN](https://nordvpn.com/features/double-vpn/), [Onion over VPN](https://nordvpn.com/features/onion-over-vpn/) servers, automated [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/), [Meshnet](https://nordvpn.com/meshnet/), and the ability to connect using [NordLynx connection protocol](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx).
Note: NordVPN supports macOS 11 Big Sur, macOS 12 Monterey, macOS 13 Ventura, and macOS Sanoma 14 and above.
## Instructions on how to install NordVPN on macOS
[NordVPN on macOS](https://nordvpn.com/download/mac/) has two different versions. The following articles contain installation instructions for both of them:
* [NordVPN application](https://support.nordvpn.com/hc/en-us/articles/19456281201041-Installing-NordVPN-application-on-macOS)
* [NordVPN (App Store) application](https://support.nordvpn.com/hc/en-us/articles/20492395403921-Installing-NordVPN-App-Store-version-on-macOS)
### What is the difference between the two versions?
* NordVPNThis version allows you to set specific preferences, such as customizing DNS servers or using Kill Switch to terminate particular apps instead of your entire internet connection. This app version can be sideloaded from our website and run on earlier versions of macOS (the most recent version is available only on macOS 11+). With NordVPN’s Plus and Ultimate plans, you also get [Threat Protection Pro™](https://nordvpn.com/features/threat-protection/) – a feature that automatically blocks ads, trackers, and malware URLs and scans downloads for malware.
* NordVPN (App Store)This version of the NordVPN application can be installed directly from the Apple App Store on macOS devices with firmware no older than 11. It also features the Kill-Switch, which cuts internet access if the VPN connection suddenly disconnects. This prevents your connection from any vulnerabilities if it drops without terminating app processes.
## How to use NordVPN on macOS
Connecting to NordVPN using the macOS app is easy:
1. Open the NordVPN macOS app;
2. If required, complete the login process;
3. Click on "Quick connect" or select a specific country from the map.
Now you're connected to the internet securely!
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What are NordVPN DNS server addresses?
|
NordVPN offers private DNS in its apps, which ensures tighter security and privacy for your traffic. The NordVPN native applications automatically use NordVPN's DNS servers when connected to VPN. This prevents DNS leaks during your VPN connection, ensuring that your NordVPN private DNS requests are safe.
NordVPN's DNS server addresses are 103.86.96.100 and 103.86.99.100. [Learn how to change NordVPN DNS servers ]( on it later).
## Why use NordVPN DNS servers?
DNS servers translate human-friendly domain names such as www.google.com into IP addresses like 192.168.1.1 so your device can connect to websites. When you type a website address, your device asks a DNS server for the IP address. If the server doesn’t know it, it looks it up from other servers. Changing DNS servers provides you with increased security as well as speed. With default DNS you may be subject to DNS hijacking. DNS hijacking is a cyberattack where attackers redirect or alter DNS settings to send users to fake websites or malicious servers. This can lead to phishing, malware infections, data theft, or blocking access to legitimate sites. It often occurs through router vulnerabilities or malware.
## How to change NordVPN DNS servers
You can configure your device manually to use private NordVPN DNS servers. This is handy when you are connecting to NordVPN from a non-native app (for example, third-party OpenVPN clients) or if there are any issues setting up the DNS addresses in the NordVPN app. You can alternatively use other preferred DNS servers.Here are tutorials on how to manually set up NordVPN DNS server connections on your operating system:Windows: Change your DNS servers on WindowsmacOS: Change your DNS servers on macOSLinux: Change your DNS servers on LinuxAndroid: Change your DNS servers on AndroidiOS: Change your DNS servers on iOS
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Does NordVPN work on Android TV and Nvidia Shield?
|
Yes, NordVPN works on Android TV and Nvidia Shield. You can follow the steps below about the installation process.
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Installing and using NordVPN on Android TV or Nvidia Shield
|
If you would like to use NordVPN on your Android TV or Nvidia Shield, this guide with assist you to correctly install the NordVPN app on these devices. This article will cover the following points:
* [Does NordVPN work on Android TV and Nvidia Shield?](
* [How to set up a VPN on Nvidia Shield and Android TV](
* [How to use a VPN on Nvidia Shield and Android TV](
## Does NordVPN work on Android TV and Nvidia Shield?
Yes, NordVPN works on Android TV and Nvidia Shield. You can follow the steps below about the installation process.
## How to set up a VPN on Nvidia Shield and Android TV
1. [ Download the NordVPN app for Android TV ](https://nordvpn.com/download/android-tv/) from our website and install it. You can also find NordVPN on the [ Google Play ](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en)store.
2. Once the application has finished installing, open the NordVPN app. You will see the application's main menu. Select log in to use your existing NordVPN account or sign up to create a new one: 
* If you have clicked sign up, you will see a QR code. Scan it with your smartphone and wait for the Nord Account page to load. Once the page has loaded, complete the registration process: 
3. Log in to NordVPN on your TV with your account. Like in the screenshot below, you will receive a number for [ remote validation ](https://nordaccount.com/remote) on your phone, laptop, or PC. Alternatively, you can simply scan the QR code: 
4. You may be greeted with a few warning messages. These are default Android warning messages for VPN connections — it is safe to continue. In some cases, you may be required to mark a checkbox in the popup window.  
## How to use a VPN on Nvidia Shield and Android TV
The NordVPN app is easy to use. In this section, we will explore how to connect to NordVPN servers on your Nvidia Shield or Android TV and go through the app’s settings.
1. Press quick connect on the main screen to let our smart algorithm automatically pick the best server for your needs: 
2. You can click any country button in the all countries section to quickly connect to a NordVPN server for the selected country: 
3. In the specialty servers section, you will find P2P, Obfuscated, Dedicated IP, Double VPN, and Onion Over VPN servers. 
4. In settings, you can check your subscription status, set up auto-connect, or select the settings sub-menu to control your NordVPN features (such as enabling/disabling Threat Protection, switching VPN protocols, enabling local network discovery, and setting up a custom DNS):  
5. The split tunneling section lets you choose which apps bypass your VPN connection: 
After following the guide above, you will be able to use NordVPN on your Android TV and your Nvidia Shield. If you experience any issues while installing NordVPN on these devices, feel free to [contact our support team ](https://nordvpn.com/contact-us/)for further assistance.
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Change your DNS servers on Android TV with NordVPN
|
Note: when you’re connected to a NordVPN server, NordVPN’s private DNS servers are used by default.
To use NordVPN’s [DNS servers](https://nordvpn.com/blog/what-is-dns/) on Android TV when not connected to a NordVPN server, follow these steps:
1. Open Settings on your Android TV. They are usually designated by a cogwheel icon.
2. Head to Network and Internet and write down the [IP address](https://nordvpn.com/what-is-my-ip/) (marked “1” in the picture below).Select IP settings (marked “2” in the picture below).
3. In IP settings, switch to Static.
4. Enter the IP address from step 2.
5. [Find your gateway (router IP) address](https://nordvpn.com/blog/find-router-ip-address/) and enter it in the appropriate field.
6. Make sure the Network prefix length is 24 — change it if necessary.
7. Enter the first DNS address: 103.86.96.100
8. Enter the second DNS address: 103.86.99.100
Android TV is now configured to use [private DNS](https://nordvpn.com/blog/private-dns/) servers instead of your ISP's default DNS servers.
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What to do if YouTube TV is not working with NordVPN
|
YouTube TV works only on desktop devices. To access YouTube TV, connect to one of NordVPN’s US servers.
If Youtube TV restricts your access while using NordVPN, follow the steps below.
1. [Clear your browser cache](https://nordvpn.com/blog/how-to-clear-your-cache/).
2. Use a different browser or open YouTube TV in a private browser mode.
3. Disable the [Threat Protection](https://support.nordvpn.com/hc/en-us/articles/19508765521425) feature. If you’re using Threat Protection Pro™, exclude YouTube TV from the blocked domains list. To do that, go to the Web protection tab in the Threat Protection Pro™ settings and choose to exclude YouTube TV from threat blocking.
4. Do a NordVPN DNS leak test while connected to our servers. If the results bring back your IP address, configure your device manually to use private NordVPN DNS servers.
5. Allowlist NordVPN in the settings of your antivirus if you are using one.
6. Connect to different US servers.
7. Emulate your location on Google Chrome:
* Once Google Chrome is opened, Press Ctrl + Shift + I to access Developer Tools.
* Select the three-dot menu icon in the top right of the pane.
* Scroll to More Tools and select Sensors.
* Switch your location.
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What is SmartDNS?
|
SmartDNS is a technology that lets you access content on your smart TV that may not be available in your region. SmartDNS is integrated into [NordVPN SmartPlay](https://nordvpn.com/features/streaming/smart-play/), so you only need to have a [NordVPN subscription](https://nordvpn.com/pricing/) to access it. SmartDNS does not protect your devices the way a [VPN connection](https://nordvpn.com/what-is-a-vpn/) does — it simply provides access to streaming content. Keep in mind that it may not work with all of the streaming services you can access while connected to NordVPN.
Table of contents:
* [SmartDNS-supported streaming services](
* [How to enable the SmartDNS feature](
* [How to set up the SmartDNS feature on your device](
## SmartDNS-supported streaming services
The landscape of streaming entertainment offers a multitude of choices. To help you navigate these options, the following list presents the complete selection of SmartDNS-supported supported services:
* Amazon Prime (US region)
* Disney Plus (US region)
* Fox Now / Fox Sports Go / Fox News (US region)
* MAX (US region)
* Netflix Originals
* Paramount+
* Peacock TV
* Fubo TV
## How to enable the SmartDNS feature
The activation process is designed for simplicity, allowing you to quickly access region-locked content. Follow these steps to enable NordVPN's SmartDNS feature:
1. Allowlist [your original IP address](https://nordvpn.com/what-is-my-ip/) — the one you have when your VPN is switched off. Make sure to allowlist your IPv4 address, not IPv6, as we do not support IPv6 yet.
2. Disconnect from NordVPN (or any other VPN connection).
3. Log in to your NordAccount:
4. Then, select the NordVPN button located in the upper-left section on your dashboard:
5. Click the enable button on the SmartDNS tab:
6. Activate the SmartDNS feature by clicking on the activate SmartDNS button:Note: the activation can take up to 10 minutes. In the meantime, the status will be shown as pending.
## How to set up the SmartDNS feature on your device
NordVPN SmartDNS offers a simple setup process, allowing you to quickly configure your devices and access geo-restricted streaming content by adjusting a few network settings.
Here’s how to set up SmartDNS on NordVPN for the following devices:
* [SmartDNS on LG TV](https://support.nordvpn.com/hc/en-us/articles/19564250144273-Set-Up-SmartDNS-VPN-feature-on-LG-TV)
* [SmartDNS on Apple TV](https://support.nordvpn.com/hc/en-us/articles/19564451081873-How-to-Set-Up-SmartDNS-on-Apple-TV)
For instructions for other devices, use these [DNS servers](https://nordvpn.com/blog/what-is-dns-server/):
* Primary: 103.86.96.103
* Secondary (if available): 103.86.99.103
If you experience any issues or have additional questions, do not hesitate to [submit a request](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support) to our customer success team.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the [NordVPN Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
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Set up NordVPN on a Smart TV or Console
|
There are a few [ways to set up a VPN for your Smart TV](https://nordvpn.com/blog/vpn-for-smart-tv/) or console. Picking the best method will depend on your specific device. Choose the relevant option from the list below:
* Setting up NordVPN connection on TVs
* [Android-based TVs and Android TV boxes](
* [Amazon Fire TV](
* [Apple TV](
* [Chromecast and Roku](
* [KODI extension](
* [Samsung TV](
* Setting up NordVPN connection on gaming consoles
* [Xbox](
* [PlayStation](
* [Nintendo Switch](
## Setting up NordVPN connection on TVs
Most smart TVs don’t support built-in VPN functionality, with the exception of Android-based TVs, but you can get a VPN on TV with an additional step. Try the connection methods listed below:
### Android-based TVs and Android TV boxes
* Download the native [NordVPN app for Android TV](https://nordvpn.com/download/android-tv/). Learn [how to use NordVPN for Android TV](https://support.nordvpn.com/hc/en-us/articles/19928244437777-Installing-and-using-NordVPN-on-Android-TV-or-Nvidia-Shield).
* [Set up SmartDNS on Android TV](https://support.nordvpn.com/hc/en-us/articles/19564451081873-How-to-Set-Up-SmartDNS-on-Apple-TV).
* [Set up a NordVPN on your router](https://support.nordvpn.com/hc/en-us/articles/19426084718865-Setting-up-a-router-with-NordVPN).
* [Share a wireless VPN connection](https://support.nordvpn.com/hc/en-us/articles/19916181239313-Share-a-wireless-VPN-connection-Windows) from your Windows PC.
* [Share a VPN connection through an Ethernet cable](https://support.nordvpn.com/hc/en-us/articles/19918886350097-Sharing-a-VPN-connection-through-an-Ethernet-cable) from your Windows PC.
### Amazon Fire TV
* Download the native [NordVPN app for Amazon devices](https://nordvpn.com/download/firestick/). Learn [how to install NordVPN on Amazon Fire devices](https://support.nordvpn.com/hc/en-us/articles/19453529667089-Installing-NordVPN-on-Amazon-Fire-devices).
* [Set up a NordVPN on your router](https://support.nordvpn.com/Connectivity/Router/1047409322/Setting-up-a-router-with-NordVPN.htm).
* [Share a wireless VPN connection](https://support.nordvpn.com/Connectivity/Windows/1088053522/Sharing-a-wireless-Virtual-Private-Network-connection-from-your-Windows-PC.htm) from your Windows PC.
### Apple TV
* Download the native [NordVPN app for Apple TV](https://nordvpn.com/download/apple-tv/).
* [Set up SmartDNS on Apple TV](https://support.nordvpn.com/hc/en-us/articles/19564451081873-How-to-Set-Up-SmartDNS-on-Apple-TV).
* [Set up a NordVPN on your router](https://support.nordvpn.com/Connectivity/Router/1047409322/Setting-up-a-router-with-NordVPN.htm).
* [Share a wireless VPN connection](https://support.nordvpn.com/Connectivity/Windows/1088053522/Sharing-a-wireless-Virtual-Private-Network-connection-from-your-Windows-PC.htm) from your Windows PC.
* [Share a VPN connection through an Ethernet cable](https://support.nordvpn.com/Connectivity/Windows/1047409882/Sharing-a-VPN-connection-through-an-Ethernet-cable.htm) from your Windows PC.
### Chromecast and Roku
* [Set up a NordVPN on your router](https://support.nordvpn.com/Connectivity/Router/1047409322/Setting-up-a-router-with-NordVPN.htm).
* [Share a wireless VPN connection](https://support.nordvpn.com/Connectivity/Windows/1088053522/Sharing-a-wireless-Virtual-Private-Network-connection-from-your-Windows-PC.htm) from your Windows PC.
### KODI extension
* [Set up a KODI extension on NordVPN](https://support.nordvpn.com/hc/en-us/articles/19563635506065-How-can-I-use-Kodi-with-NordVPN).
### Samsung TV
* [Set up a NordVPN on your router](https://support.nordvpn.com/Connectivity/Router/1047409322/Setting-up-a-router-with-NordVPN.htm).
* [Share VPN via a mobile hotspot on Windows 10](https://support.nordvpn.com/hc/en-us/articles/19748256261649-Share-VPN-via-a-mobile-hotspot-on-Windows-10).
* [Share a wireless VPN connection](https://support.nordvpn.com/Connectivity/Windows/1088053522/Sharing-a-wireless-Virtual-Private-Network-connection-from-your-Windows-PC.htm) from your Windows PC.
* [Share a VPN connection through an Ethernet cable](https://support.nordvpn.com/Connectivity/Windows/1047409882/Sharing-a-VPN-connection-through-an-Ethernet-cable.htm) from your Windows PC.
## Setting up NordVPN connection on gaming consoles
Video game consoles such as Xbox, Playstation, or Nintendo Switch do not support built-in VPN functionality, however, you can set up a VPN on your gaming console with a few additional steps.
### Xbox console
If you want to set up a [VPN on Xbox](https://nordvpn.com/download/xbox/), try this:
* [Install NordVPN on your router](https://nordvpn.com/blog/setup-vpn-router/) and connect your Xbox to the Wi-Fi.
* [Connect Xbox to your Windows PC](https://nordvpn.com/download/xbox/#:~:text=Connect%20Xbox%20to%20your%20Windows%20PC).
### Playstation console
If you want to set up a [VPN on PlayStation](https://nordvpn.com/download/playstation/), try this:
* [Install NordVPN on your router](https://nordvpn.com/blog/setup-vpn-router/) and connect your Playstation to the Wi-Fi.
* [Connect PlayStation to your Windows PC](https://nordvpn.com/download/playstation/#:~:text=Connect%20PlayStation%20to%20your%20Windows%20PC).
### Nintendo Switch console
If you want to set up a [VPN on a Nintendo Switch](https://nordvpn.com/download/nintendo-switch/), try this:
* Connect via mobile hotspot:
1. Install NordVPN to a device of your choice (laptop, smartphone, or tablet)
2. Connect to any NordVPN server.
3. [Set up a mobile hotspot](https://support.nordvpn.com/hc/en-us/articles/19748256261649-Share-VPN-via-a-mobile-hotspot-on-Windows-10).
4. Connect your Nintendo Switch to the hotspot.
* [Install NordVPN on your router](https://nordvpn.com/blog/setup-vpn-router/) and connect your Nintendo Switch to the Wi-Fi.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
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Not sure if your router is supported and/or can't find it on the list above?
|
First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN).
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Setting up a router with NordVPN
|
The procedure of setting up NordVPN on your router will depend on your router’s firmware or manufacturer. If you can’t find the VPN router setup tutorial for your router’s firmware on the following list, continue scrolling down for further instructions. You may also check out our list of [router recommendations](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
Note: If your router was issued by your ISP, it probably does not support VPN configurations. If that is the case, there are routers that come pre-configured with NordVPN. Our partner FlashRouters offers a selection of powerful routers that come with NordVPN out of the box, including the [Privacy Hero](https://www.flashrouters.com/privacy-hero-nordvpn-router-by-flashrouters) with exclusive integration for NordLynx - the fastest VPN protocol.
## Setup tutorials for supported routers and firmware:
* [ASUS WRT](https://support.nordvpn.com/hc/en-us/articles/20286376420753-How-to-set-up-NordVPN-on-Asus-WRT-firmware) (native firmware)
* [ASUS Merlin](https://support.nordvpn.com/hc/en-us/articles/20319214011921-AsusWRT-Merlin-setup-with-NordVPN)
* [DD-WRT](https://support.nordvpn.com/hc/en-us/articles/20308623061265-DD-WRT-setup-with-NordVPN)
* [Privacy Hero](https://support.flashrouters.com/privacy-hero/vpn-setup-privacy-hero/privacy-hero-nordlynx-vpn-setup/)
* [Roqos](https://support.flashrouters.com/roqoscore/nordvpn-setup-on-roqos/)
* [Gl.iNET](https://support.nordvpn.com/hc/en-us/articles/20226926174225-GL-iNet-setup-with-NordVPN)
* [Mikrotik](https://support.nordvpn.com/hc/en-us/articles/20398642652561-MikroTik-IKEv2-setup-with-NordVPN)
* [NetDUMA](https://support.nordvpn.com/hc/en-us/articles/20323695823761-Netduma-setup-with-NordVPN)
* [OPNsense](https://support.nordvpn.com/hc/en-us/articles/20397569418129-OPNsense-21-setup-with-NordVPN)
* [OpenWRT](https://support.nordvpn.com/hc/en-us/articles/20340177222289-OpenWrt-setup-with-NordVPN)
* [Padavan](https://support.nordvpn.com/hc/en-us/articles/20323041135889-Padavan-setup-with-NordVPN)
* [Sabai](https://support.nordvpn.com/hc/en-us/articles/20323512359697-Sabai-setup-with-NordVPN)
* [Tomato](https://support.nordvpn.com/hc/en-us/articles/20317675285777-How-to-set-up-VPN-on-Tomato)
* [pfSense](https://support.nordvpn.com/hc/en-us/articles/20285211284497-pfSense-setup-with-NordVPN)
* [DrayTek](https://support.nordvpn.com/hc/en-us/articles/20397988815633-DrayTek-Vigor-IKEv2-setup-with-NordVPN)
* [EdgeRouter](https://support.nordvpn.com/hc/en-us/articles/20321386897041-EdgeRouter-and-Ubiquiti-setup-with-NordVPN)
* [TP-Link](https://support.nordvpn.com/hc/en-us/articles/20280525082001-Setting-up-TP-Link-with-NordVPN)
* Starlink (read more about how to use [VPN on Starlink](https://nordvpn.com/blog/starlink-vpn/))
## Not sure if your router is supported and/or can't find it on the list above?
First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN).
If it’s not on there, check the user manual that came with your router (usually, manuals are available for download on the manufacturer’s website). Search the manual for any mentions of OpenVPN support. Your router must support the OpenVPN client in order to potentially support a NordVPN configuration. If you can’t find this information in the manual, consider contacting your router’s manufacturer.
If none of the tips mentioned above have helped you set up a connection, feel free to contact our support team!
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How to Set Up SmartDNS on Apple TV
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[Smart DNS](https://support.nordvpn.com/hc/en-us/articles/19442825306257-What-is-SmartDNS) technology works by automatically switching your [DNS servers](https://nordvpn.com/blog/what-is-dns-server/) (which provide IP addresses for your devices to connect to) whenever you try to access unavailable content. This is especially useful if you want to access legitimate subscriptions from your home country when you’re away.
To enable NordVPN’s smart DNS on your Apple TV, follow these steps:
1. On the device you're currently using, ensure that you're connected to the same network as your Apple TV.(For example, if your Apple TV is connected to “Wi-Fi_123,” then connect your current device to the same Wi-Fi).
2. Now, [open your Nord Account and log in](https://my.nordaccount.com/dashboard/). Afterward, in the “Services” section, click on NordVPN.
3. In the “Smart DNS” category, press the “Activate” button.This will allowlist your [IP address](https://nordvpn.com/what-is-my-ip/) and allow you to use smart DNS on the network that your Apple TV is connected to. (The next steps could vary based on the model of your Apple TV.)
4. On your Apple TV, navigate to “General” and select “Network.”
5. Click on “Wi-Fi” at the top and select the network you allowlist in step 3.
6. Select “Configure DNS” and choose “Manual.”
7. Enter our smart DNS server addresses:Primary DNS: 103.86.99.103Secondary DNS (if available): 103.86.96.103
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Which routers don’t support NordVPN
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On 1 December 2018, NordVPN’s servers stopped supporting L2TP/IPsec and PPTP connections. More about that in [this article](https://nordvpn.com/blog/l2tp-pptp-protocol-update/).
If you use any of the routers listed below with their native firmware, you will not be able to use them with our service:
* Arris
* Belkin
* Cisco
* D-Link
* Huawei
* Linksys (except [WRT32X/WRT32XB AC3200](https://www.linksys.com/support-article?articleNum=270535))
* Nighthawk range routers ([unless the router is using DumaOS](https://www.netgear.com/home/online-gaming/))
* [Netgear](https://support.nordvpn.com/hc/en-us/articles/20282781982481-Can-I-set-up-Netgear-router-with-VPN)
* TRENDnet
* Tenda
* TotoLink
* Ubee
* Orbi
* Spectrum
* Xfinity
* Eero
* Verizon
* AT&T
* FRITZ!Box
* Most ISP-provided routers that were mentioned above
You can install the following custom firmware on some of the aforementioned models to make them work:
* DD-WRT: <https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices>
* Tomato: <https://tomato.groov.pl/?page_id=69>
* Padavan: <https://en.techinfodepot.shoutwiki.com/wiki/List_of_Padavan_firmware_supported_devices>
* OpenWRT: <https://wiki.openwrt.org/toh/start>
* Merlin: <https://github.com/RMerl/asuswrt-merlin/wiki/Supported-Devices>
## Other tips for router connectivity:
* If your router supports the OpenVPN protocol, search our knowledge base for the name of its manufacturer. You should find a tutorial on how to set it up. You can also check our [router tutorials](https://support.nordvpn.com/hc/en-us/sections/19326876055569-Router) section under the Connectivity category. If you cannot find the setup guide for your router, [contact our customer support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) for help.
* If you want a router with out-of-the-box security and anonymity that NordVPN provides, head over to our partners at [FlashRouters](https://nordvpn.com/flashrouters/). They offer pre-configured routers delivering top-notch security and performance.
* Here is our list of [recommended routers for NordVPN](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
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Set Up SmartDNS VPN feature on LG TV
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To configure your LG TV for the [Smart DNS VPN feature](https://nordvpn.com/features/streaming/smart-play/), you would need to follow these steps:
1. On the device you're currently using, ensure that you're connected to the same network that is used for the LG TV.(E.g. if your LG TV is connected to Wi-Fi_123, then connect your current device to the same Wi-Fi).
2. Now, open Nord Account and log in. Afterward, in the Services section, click on NordVPN.
3. In the SmartDNS category, press the Activate button.This will allowlist your IP address and allow you to use SmartDNS on the network that your LG TV is connected to. (The following steps may vary depending on the model of your TV)
4. Now, turn on your LG Smart TV and press Settings on your remote.
5. From this settings menu scroll down to Network and select Network Connection.
6. Connect your LG Smart TV to the same network as is used by your current device.
7. Select Your Network and then Select Other Network List.
8. Select Set Expert Button.
9. Select Your Network Connection.
10. Scroll Down to the DNS Mode and select Manual Tab. Then enter 103.86.96.103 (and 103.86.99.103 if allowed to enter second) and Press OK.
And that's it, the SmartDNS VPN feature is now enabled on your LG TV. Enjoy!
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How to Set Up SmartDNS on Apple TV
|
[Smart DNS](https://support.nordvpn.com/hc/en-us/articles/19442825306257-What-is-SmartDNS) technology works by automatically switching your [DNS servers](https://nordvpn.com/blog/what-is-dns-server/) (which provide IP addresses for your devices to connect to) whenever you try to access unavailable content. This is especially useful if you want to access legitimate subscriptions from your home country when you’re away.
To enable NordVPN’s smart DNS on your Apple TV, follow these steps:
1. On the device you're currently using, ensure that you're connected to the same network as your Apple TV.(For example, if your Apple TV is connected to “Wi-Fi_123,” then connect your current device to the same Wi-Fi).
2. Now, [open your Nord Account and log in](https://my.nordaccount.com/dashboard/). Afterward, in the “Services” section, click on NordVPN.
3. In the “Smart DNS” category, press the “Activate” button.This will allowlist your [IP address](https://nordvpn.com/what-is-my-ip/) and allow you to use smart DNS on the network that your Apple TV is connected to. (The next steps could vary based on the model of your Apple TV.)
4. On your Apple TV, navigate to “General” and select “Network.”
5. Click on “Wi-Fi” at the top and select the network you allowlist in step 3.
6. Select “Configure DNS” and choose “Manual.”
7. Enter our smart DNS server addresses:Primary DNS: 103.86.99.103Secondary DNS (if available): 103.86.96.103
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How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE8dFhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQg%3D--8eaf206aef7a476f2872bed275341eb01e157144
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Dedicated IP: Renewal and cancellation
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If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE8dFhcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQo%3D--915441d898bcdb6616f201d4a3af3d429f28ed83
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What is your money-back policy?
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Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFBeVJcEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--96bbc1bbba08fe626e662dd499c69cf725a7283b
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