template_name
stringclasses 21
values | content
stringlengths 3.84k
47.6k
| policy_id
stringlengths 7
33
⌀ | policy_id_regex
stringclasses 14
values | renewal_date
stringlengths 2
28
⌀ | renewal_date_regex
stringclasses 12
values | start_date
stringlengths 8
28
⌀ | start_date_regex
stringclasses 10
values | category
stringclasses 11
values | category_regex
stringclasses 15
values | date_generated
stringclasses 9
values |
|---|---|---|---|---|---|---|---|---|---|---|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (AGR6EHWR9R) Title Dear Mr Mitchell, It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,721.95 including insurance premium tax. Last year's premium £6,066.21 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Mitchell, It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,721.95 including insurance premium tax. Last year's premium £6,066.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Mitchell, Dear Mr Mitchell, Dear Mr Mitchell, It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,721.95 including insurance premium tax. Last year's premium £6,066.21 including insurance premium tax. This year's premium £5,721.95 including insurance premium tax. This year's premium £5,721.95 including insurance premium tax. Last year's premium £6,066.21 including insurance premium tax. Last year's premium £6,066.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Fiona. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Fiona, your renewal will take effect from 25/08/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Reece Thompson, Flat 77 Lydia plain Benport M79 5DX Policy Details Policy number: AGR6EHWR9R Policy start date: 25/08/22 Policy end date: 07/03/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Fiona Pet type: Dog Pet date of birth: 29/10/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,300.40 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,721.95 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,406.02 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 25/08/22. Your standard monthly payment of £6,804.14 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Reece Thompson Flat 77 Lydia plain Benport M79 5DX Fiona's Policy Renewal Date: 25/08/22 Policy Number: AGR6EHWR9R New monthly premium £6,804.14 This year's annual premium £5,721.95 Last year's annual premium £6,066.21 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 29/04/2019 Dear Mr Mitchell It's time to renew Fiona’s cover with Animal Friends . Thank you for trusting us with Fiona's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Fiona is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Fiona It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Fiona as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Fiona gets older As Fiona is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Fiona is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 25/08/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
AGR6EHWR9R
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
07/03/2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
25/08/22
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (3B/HSVBH/3CGR-/XH) Title Dear Mr Tucker, It's time to renew Julian's cover with Animal Friends. Thank you for trusting us with Julian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Julian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,351.30 including insurance premium tax. Last year's premium £6,320.37 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Julian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Tucker, It's time to renew Julian's cover with Animal Friends. Thank you for trusting us with Julian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Julian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,351.30 including insurance premium tax. Last year's premium £6,320.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Julian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Tucker, Dear Mr Tucker, Dear Mr Tucker, It's time to renew Julian's cover with Animal Friends. Thank you for trusting us with Julian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Julian's cover with Animal Friends. Thank you for trusting us with Julian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Julian's cover with Animal Friends. Thank you for trusting us with Julian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Julian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Julian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Julian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,351.30 including insurance premium tax. Last year's premium £6,320.37 including insurance premium tax. This year's premium £6,351.30 including insurance premium tax. This year's premium £6,351.30 including insurance premium tax. Last year's premium £6,320.37 including insurance premium tax. Last year's premium £6,320.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Julian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Julian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Julian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Julian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Julian, your renewal will take effect from 2019-02-24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Julie Smith-Jones, 095 O'Brien parkway Middletonfort TW99 2FL Policy Details Policy number: 3B/HSVBH/3CGR-/XH Policy start date: 2019-02-24 Policy end date: 07/09/24 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Julian Pet type: Dog Pet date of birth: Saturday 27 May, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,374.23 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,351.30 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,823.87 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2019-02-24. Your standard monthly payment of £1,914.20 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Julie Smith-Jones 095 O'Brien parkway Middletonfort TW99 2FL Julian's Policy Renewal Date: 2019-02-24 Policy Number: 3B/HSVBH/3CGR-/XH New monthly premium £1,914.20 This year's annual premium £6,351.30 Last year's annual premium £6,320.37 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 05/02/2022 Dear Mr Tucker It's time to renew Julian’s cover with Animal Friends . Thank you for trusting us with Julian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Julian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Julian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Julian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Julian gets older As Julian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Julian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2019-02-24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
3B/HSVBH/3CGR-/XH
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
07/09/24
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2019-02-24
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (8PWUOS3PNJPVSH1AMM-K0) Title Dear Mr Martin, It's time to renew Cheryl's cover with Animal Friends. Thank you for trusting us with Cheryl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cheryl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,460.84 including insurance premium tax. Last year's premium £2,614.25 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cheryl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Martin, It's time to renew Cheryl's cover with Animal Friends. Thank you for trusting us with Cheryl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cheryl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,460.84 including insurance premium tax. Last year's premium £2,614.25 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cheryl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Martin, Dear Mr Martin, Dear Mr Martin, It's time to renew Cheryl's cover with Animal Friends. Thank you for trusting us with Cheryl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Cheryl's cover with Animal Friends. Thank you for trusting us with Cheryl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Cheryl's cover with Animal Friends. Thank you for trusting us with Cheryl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cheryl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Cheryl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Cheryl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,460.84 including insurance premium tax. Last year's premium £2,614.25 including insurance premium tax. This year's premium £2,460.84 including insurance premium tax. This year's premium £2,460.84 including insurance premium tax. Last year's premium £2,614.25 including insurance premium tax. Last year's premium £2,614.25 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cheryl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Cheryl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Cheryl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Cheryl. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Cheryl, your renewal will take effect from Friday 26 December, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mary Godfrey, 026 Edwards keys North Eleanor N94 9GH Policy Details Policy number: 8PWUOS3PNJPVSH1AMM-K0 Policy start date: Friday 26 December, 2025 Policy end date: 05/06/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Cheryl Pet type: Dog Pet date of birth: Friday 13 December, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,068.97 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,460.84 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,026.81 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Friday 26 December, 2025. Your standard monthly payment of £4,801.88 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mary Godfrey 026 Edwards keys North Eleanor N94 9GH Cheryl's Policy Renewal Date: Friday 26 December, 2025 Policy Number: 8PWUOS3PNJPVSH1AMM-K0 New monthly premium £4,801.88 This year's annual premium £2,460.84 Last year's annual premium £2,614.25 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 08 November, 2024 Dear Mr Martin It's time to renew Cheryl’s cover with Animal Friends . Thank you for trusting us with Cheryl's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Cheryl is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Cheryl It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Cheryl as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Cheryl gets older As Cheryl is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Cheryl is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Friday 26 December, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
8PWUOS3PNJPVSH1AMM-K0
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
05/06/2022
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Friday 26 December, 2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (apjer.wp.qspn/buh) Title Dear Mr Fry, It's time to renew Peter's cover with Animal Friends. Thank you for trusting us with Peter's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Peter has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £404.95 including insurance premium tax. Last year's premium £6,398.32 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Peter with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Fry, It's time to renew Peter's cover with Animal Friends. Thank you for trusting us with Peter's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Peter has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £404.95 including insurance premium tax. Last year's premium £6,398.32 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Peter with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Fry, Dear Mr Fry, Dear Mr Fry, It's time to renew Peter's cover with Animal Friends. Thank you for trusting us with Peter's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Peter's cover with Animal Friends. Thank you for trusting us with Peter's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Peter's cover with Animal Friends. Thank you for trusting us with Peter's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Peter has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Peter has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Peter has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £404.95 including insurance premium tax. Last year's premium £6,398.32 including insurance premium tax. This year's premium £404.95 including insurance premium tax. This year's premium £404.95 including insurance premium tax. Last year's premium £6,398.32 including insurance premium tax. Last year's premium £6,398.32 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Peter with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Peter with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Peter with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Peter. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Peter, your renewal will take effect from Saturday 30 January, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rachael Long, Flat 1 Connor mountains Gibsonview PA9M 4US Policy Details Policy number: apjer.wp.qspn/buh Policy start date: Saturday 30 January, 2021 Policy end date: Fri 28 March, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Peter Pet type: Dog Pet date of birth: Monday 07 March, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £516.62 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £404.95 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £71.29 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Saturday 30 January, 2021. Your standard monthly payment of £3,918.90 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rachael Long Flat 1 Connor mountains Gibsonview PA9M 4US Peter's Policy Renewal Date: Saturday 30 January, 2021 Policy Number: apjer.wp.qspn/buh New monthly premium £3,918.90 This year's annual premium £404.95 Last year's annual premium £6,398.32 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 01 January, 2026 Dear Mr Fry It's time to renew Peter’s cover with Animal Friends . Thank you for trusting us with Peter's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Peter is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Peter It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Peter as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Peter gets older As Peter is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Peter is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Saturday 30 January, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
apjer.wp.qspn/buh
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Fri 28 March, 2025
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Saturday 30 January, 2021
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (D/W4LJZ7OH_LA0L52KH53/2U1) Title Dear Mr Edwards, It's time to renew Colin's cover with Animal Friends. Thank you for trusting us with Colin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Colin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,206.42 including insurance premium tax. Last year's premium £3,441.74 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Colin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Edwards, It's time to renew Colin's cover with Animal Friends. Thank you for trusting us with Colin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Colin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,206.42 including insurance premium tax. Last year's premium £3,441.74 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Colin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Edwards, Dear Mr Edwards, Dear Mr Edwards, It's time to renew Colin's cover with Animal Friends. Thank you for trusting us with Colin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Colin's cover with Animal Friends. Thank you for trusting us with Colin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Colin's cover with Animal Friends. Thank you for trusting us with Colin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Colin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Colin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Colin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,206.42 including insurance premium tax. Last year's premium £3,441.74 including insurance premium tax. This year's premium £3,206.42 including insurance premium tax. This year's premium £3,206.42 including insurance premium tax. Last year's premium £3,441.74 including insurance premium tax. Last year's premium £3,441.74 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Colin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Colin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Colin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Colin. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Colin, your renewal will take effect from 20/04/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Carole Davies, Flat 99 Paul terrace New Wendyland W70 0HY Policy Details Policy number: D/W4LJZ7OH_LA0L52KH53/2U1 Policy start date: 20/04/22 Policy end date: Tue 01 October, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Colin Pet type: Dog Pet date of birth: 05/06/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,344.70 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,206.42 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,550.26 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 20/04/22. Your standard monthly payment of £6,993.26 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Carole Davies Flat 99 Paul terrace New Wendyland W70 0HY Colin's Policy Renewal Date: 20/04/22 Policy Number: D/W4LJZ7OH_LA0L52KH53/2U1 New monthly premium £6,993.26 This year's annual premium £3,206.42 Last year's annual premium £3,441.74 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2020-07-23 Dear Mr Edwards It's time to renew Colin’s cover with Animal Friends . Thank you for trusting us with Colin's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Colin is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Colin It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Colin as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Colin gets older As Colin is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Colin is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 20/04/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
D/W4LJZ7OH_LA0L52KH53/2U1
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Tue 01 October, 2019
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
20/04/22
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (2WZ1/.QH7XLUMOMMDMR) Title Dear Mr Powell, It's time to renew Beth's cover with Animal Friends. Thank you for trusting us with Beth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Beth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,252.16 including insurance premium tax. Last year's premium £156.07 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Beth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Powell, It's time to renew Beth's cover with Animal Friends. Thank you for trusting us with Beth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Beth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,252.16 including insurance premium tax. Last year's premium £156.07 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Beth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Powell, Dear Mr Powell, Dear Mr Powell, It's time to renew Beth's cover with Animal Friends. Thank you for trusting us with Beth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Beth's cover with Animal Friends. Thank you for trusting us with Beth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Beth's cover with Animal Friends. Thank you for trusting us with Beth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Beth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Beth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Beth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,252.16 including insurance premium tax. Last year's premium £156.07 including insurance premium tax. This year's premium £4,252.16 including insurance premium tax. This year's premium £4,252.16 including insurance premium tax. Last year's premium £156.07 including insurance premium tax. Last year's premium £156.07 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Beth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Beth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Beth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Beth. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Beth, your renewal will take effect from 13/07/2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Bernard King, 526 Thomas greens New Josephineshire W4D 6UZ Policy Details Policy number: 2WZ1/.QH7XLUMOMMDMR Policy start date: 13/07/2021 Policy end date: 16 March, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Beth Pet type: Dog Pet date of birth: Saturday 27 September, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,635.15 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,252.16 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,885.74 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 13/07/2021. Your standard monthly payment of £7,477.86 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Bernard King 526 Thomas greens New Josephineshire W4D 6UZ Beth's Policy Renewal Date: 13/07/2021 Policy Number: 2WZ1/.QH7XLUMOMMDMR New monthly premium £7,477.86 This year's annual premium £4,252.16 Last year's annual premium £156.07 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18/02/2025 Dear Mr Powell It's time to renew Beth’s cover with Animal Friends . Thank you for trusting us with Beth's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Beth is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Beth It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Beth as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Beth gets older As Beth is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Beth is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 13/07/2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
2WZ1/.QH7XLUMOMMDMR
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
16 March, 2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
13/07/2021
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (kfafyjnbjbdcf) Title Dear Mr Turnbull, It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,570.03 including insurance premium tax. Last year's premium £6,390.61 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Turnbull, It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,570.03 including insurance premium tax. Last year's premium £6,390.61 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Turnbull, Dear Mr Turnbull, Dear Mr Turnbull, It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,570.03 including insurance premium tax. Last year's premium £6,390.61 including insurance premium tax. This year's premium £5,570.03 including insurance premium tax. This year's premium £5,570.03 including insurance premium tax. Last year's premium £6,390.61 including insurance premium tax. Last year's premium £6,390.61 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Fiona. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Fiona, your renewal will take effect from Saturday 26 October, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rachel Wallace, Studio 24M Samantha station Hardyshire S0B 6FU Policy Details Policy number: kfafyjnbjbdcf Policy start date: Saturday 26 October, 2024 Policy end date: 16/03/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Fiona Pet type: Dog Pet date of birth: 23/11/23 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,771.78 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,570.03 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,565.10 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Saturday 26 October, 2024. Your standard monthly payment of £548.21 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rachel Wallace Studio 24M Samantha station Hardyshire S0B 6FU Fiona's Policy Renewal Date: Saturday 26 October, 2024 Policy Number: kfafyjnbjbdcf New monthly premium £548.21 This year's annual premium £5,570.03 Last year's annual premium £6,390.61 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-10-23 Dear Mr Turnbull It's time to renew Fiona’s cover with Animal Friends . Thank you for trusting us with Fiona's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Fiona is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Fiona It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Fiona as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Fiona gets older As Fiona is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Fiona is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Saturday 26 October, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
kfafyjnbjbdcf
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
16/03/2022
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Saturday 26 October, 2024
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (ESQSJSWCVANEKZQ) Title Dear Mr Stephens, It's time to renew Katherine's cover with Animal Friends. Thank you for trusting us with Katherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Katherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,992.95 including insurance premium tax. Last year's premium £1,424.17 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Katherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Stephens, It's time to renew Katherine's cover with Animal Friends. Thank you for trusting us with Katherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Katherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,992.95 including insurance premium tax. Last year's premium £1,424.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Katherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Stephens, Dear Mr Stephens, Dear Mr Stephens, It's time to renew Katherine's cover with Animal Friends. Thank you for trusting us with Katherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Katherine's cover with Animal Friends. Thank you for trusting us with Katherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Katherine's cover with Animal Friends. Thank you for trusting us with Katherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Katherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Katherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Katherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,992.95 including insurance premium tax. Last year's premium £1,424.17 including insurance premium tax. This year's premium £9,992.95 including insurance premium tax. This year's premium £9,992.95 including insurance premium tax. Last year's premium £1,424.17 including insurance premium tax. Last year's premium £1,424.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Katherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Katherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Katherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Katherine. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Katherine, your renewal will take effect from Tuesday 18 February, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dale Henderson, Flat 75i Clifford cape Louisestad SS6H 1HD Policy Details Policy number: ESQSJSWCVANEKZQ Policy start date: Tuesday 18 February, 2025 Policy end date: 2022-02-15 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Katherine Pet type: Dog Pet date of birth: 16/05/22 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,121.49 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,992.95 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,485.89 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tuesday 18 February, 2025. Your standard monthly payment of £502.44 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dale Henderson Flat 75i Clifford cape Louisestad SS6H 1HD Katherine's Policy Renewal Date: Tuesday 18 February, 2025 Policy Number: ESQSJSWCVANEKZQ New monthly premium £502.44 This year's annual premium £9,992.95 Last year's annual premium £1,424.17 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 08/11/2023 Dear Mr Stephens It's time to renew Katherine’s cover with Animal Friends . Thank you for trusting us with Katherine's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Katherine is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Katherine It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Katherine as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Katherine gets older As Katherine is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Katherine is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tuesday 18 February, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
ESQSJSWCVANEKZQ
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2022-02-15
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Tuesday 18 February, 2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (EOEYFY_CJ-PJY) Title Dear Mr Taylor, It's time to renew Peter's cover with Animal Friends. Thank you for trusting us with Peter's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Peter has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,077.19 including insurance premium tax. Last year's premium £7,919.51 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Peter with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Taylor, It's time to renew Peter's cover with Animal Friends. Thank you for trusting us with Peter's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Peter has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,077.19 including insurance premium tax. Last year's premium £7,919.51 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Peter with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Taylor, Dear Mr Taylor, Dear Mr Taylor, It's time to renew Peter's cover with Animal Friends. Thank you for trusting us with Peter's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Peter's cover with Animal Friends. Thank you for trusting us with Peter's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Peter's cover with Animal Friends. Thank you for trusting us with Peter's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Peter has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Peter has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Peter has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,077.19 including insurance premium tax. Last year's premium £7,919.51 including insurance premium tax. This year's premium £9,077.19 including insurance premium tax. This year's premium £9,077.19 including insurance premium tax. Last year's premium £7,919.51 including insurance premium tax. Last year's premium £7,919.51 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Peter with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Peter with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Peter with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Peter. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Peter, your renewal will take effect from 07/12/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Kayleigh Walker, 212 Gareth knolls Greentown DH6V 7PL Policy Details Policy number: EOEYFY_CJ-PJY Policy start date: 07/12/19 Policy end date: 17/12/22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Peter Pet type: Dog Pet date of birth: 07 March, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £272.79 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,077.19 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,243.25 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 07/12/19. Your standard monthly payment of £2,768.67 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Kayleigh Walker 212 Gareth knolls Greentown DH6V 7PL Peter's Policy Renewal Date: 07/12/19 Policy Number: EOEYFY_CJ-PJY New monthly premium £2,768.67 This year's annual premium £9,077.19 Last year's annual premium £7,919.51 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Saturday 01 August, 2020 Dear Mr Taylor It's time to renew Peter’s cover with Animal Friends . Thank you for trusting us with Peter's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Peter is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Peter It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Peter as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Peter gets older As Peter is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Peter is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 07/12/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
EOEYFY_CJ-PJY
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
17/12/22
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
07/12/19
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (4NF/9G/M0E/YU/QEDGV/RUTMI) Title Dear Mr Wheeler, It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,442.50 including insurance premium tax. Last year's premium £5,125.04 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wheeler, It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,442.50 including insurance premium tax. Last year's premium £5,125.04 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wheeler, Dear Mr Wheeler, Dear Mr Wheeler, It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,442.50 including insurance premium tax. Last year's premium £5,125.04 including insurance premium tax. This year's premium £6,442.50 including insurance premium tax. This year's premium £6,442.50 including insurance premium tax. Last year's premium £5,125.04 including insurance premium tax. Last year's premium £5,125.04 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Keith. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Keith, your renewal will take effect from Thursday 15 October, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Alex King, Flat 37 Holmes skyway Bethanyberg B5 7RT Policy Details Policy number: 4NF/9G/M0E/YU/QEDGV/RUTMI Policy start date: Thursday 15 October, 2020 Policy end date: 09/05/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Keith Pet type: Dog Pet date of birth: 2022-03-02 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,299.00 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,442.50 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,156.12 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thursday 15 October, 2020. Your standard monthly payment of £5,900.39 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Alex King Flat 37 Holmes skyway Bethanyberg B5 7RT Keith's Policy Renewal Date: Thursday 15 October, 2020 Policy Number: 4NF/9G/M0E/YU/QEDGV/RUTMI New monthly premium £5,900.39 This year's annual premium £6,442.50 Last year's annual premium £5,125.04 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-10-11 Dear Mr Wheeler It's time to renew Keith’s cover with Animal Friends . Thank you for trusting us with Keith's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Keith is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Keith It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Keith as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Keith gets older As Keith is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Keith is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thursday 15 October, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
4NF/9G/M0E/YU/QEDGV/RUTMI
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
09/05/2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Thursday 15 October, 2020
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (93KVXFFAX5G5J.I/M86FE) Title Dear Mr Evans, It's time to renew Jade's cover with Animal Friends. Thank you for trusting us with Jade's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jade has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,328.78 including insurance premium tax. Last year's premium £4,980.51 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jade with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Evans, It's time to renew Jade's cover with Animal Friends. Thank you for trusting us with Jade's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jade has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,328.78 including insurance premium tax. Last year's premium £4,980.51 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jade with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Evans, Dear Mr Evans, Dear Mr Evans, It's time to renew Jade's cover with Animal Friends. Thank you for trusting us with Jade's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jade's cover with Animal Friends. Thank you for trusting us with Jade's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jade's cover with Animal Friends. Thank you for trusting us with Jade's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jade has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jade has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jade has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,328.78 including insurance premium tax. Last year's premium £4,980.51 including insurance premium tax. This year's premium £1,328.78 including insurance premium tax. This year's premium £1,328.78 including insurance premium tax. Last year's premium £4,980.51 including insurance premium tax. Last year's premium £4,980.51 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jade with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jade with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jade with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jade. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jade, your renewal will take effect from 16 July, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Nathan Chambers, 158 Harriet mountains West Jayburgh B3 6DP Policy Details Policy number: 93KVXFFAX5G5J.I/M86FE Policy start date: 16 July, 2024 Policy end date: 2021-05-15 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jade Pet type: Dog Pet date of birth: 25/10/22 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,872.29 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,328.78 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,917.71 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 16 July, 2024. Your standard monthly payment of £9,591.34 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Nathan Chambers 158 Harriet mountains West Jayburgh B3 6DP Jade's Policy Renewal Date: 16 July, 2024 Policy Number: 93KVXFFAX5G5J.I/M86FE New monthly premium £9,591.34 This year's annual premium £1,328.78 Last year's annual premium £4,980.51 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 10/04/2019 Dear Mr Evans It's time to renew Jade’s cover with Animal Friends . Thank you for trusting us with Jade's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jade is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jade It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jade as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jade gets older As Jade is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jade is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 16 July, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
93KVXFFAX5G5J.I/M86FE
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2021-05-15
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
16 July, 2024
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (cqsmsgyp) Title Dear Mr Davis, It's time to renew Linda's cover with Animal Friends. Thank you for trusting us with Linda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Linda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,485.31 including insurance premium tax. Last year's premium £7,643.70 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Linda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Davis, It's time to renew Linda's cover with Animal Friends. Thank you for trusting us with Linda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Linda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,485.31 including insurance premium tax. Last year's premium £7,643.70 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Linda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Davis, Dear Mr Davis, Dear Mr Davis, It's time to renew Linda's cover with Animal Friends. Thank you for trusting us with Linda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Linda's cover with Animal Friends. Thank you for trusting us with Linda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Linda's cover with Animal Friends. Thank you for trusting us with Linda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Linda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Linda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Linda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,485.31 including insurance premium tax. Last year's premium £7,643.70 including insurance premium tax. This year's premium £4,485.31 including insurance premium tax. This year's premium £4,485.31 including insurance premium tax. Last year's premium £7,643.70 including insurance premium tax. Last year's premium £7,643.70 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Linda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Linda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Linda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Linda. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Linda, your renewal will take effect from 07/06/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Brandon Davies, Flat 58 Howarth land Parryfort WC73 6YZ Policy Details Policy number: cqsmsgyp Policy start date: 07/06/2019 Policy end date: 2023-03-04 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Linda Pet type: Dog Pet date of birth: Tuesday 12 December, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,458.66 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,485.31 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,511.85 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 07/06/2019. Your standard monthly payment of £3,901.60 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Brandon Davies Flat 58 Howarth land Parryfort WC73 6YZ Linda's Policy Renewal Date: 07/06/2019 Policy Number: cqsmsgyp New monthly premium £3,901.60 This year's annual premium £4,485.31 Last year's annual premium £7,643.70 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 24 November, 2023 Dear Mr Davis It's time to renew Linda’s cover with Animal Friends . Thank you for trusting us with Linda's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Linda is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Linda It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Linda as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Linda gets older As Linda is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Linda is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 07/06/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
cqsmsgyp
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2023-03-04
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
07/06/2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (3_XDXT1VFEFPQT_ISU) Title Dear Mr George, It's time to renew Joyce's cover with Animal Friends. Thank you for trusting us with Joyce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joyce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,599.70 including insurance premium tax. Last year's premium £155.83 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joyce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr George, It's time to renew Joyce's cover with Animal Friends. Thank you for trusting us with Joyce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joyce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,599.70 including insurance premium tax. Last year's premium £155.83 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joyce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr George, Dear Mr George, Dear Mr George, It's time to renew Joyce's cover with Animal Friends. Thank you for trusting us with Joyce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joyce's cover with Animal Friends. Thank you for trusting us with Joyce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joyce's cover with Animal Friends. Thank you for trusting us with Joyce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joyce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joyce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joyce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,599.70 including insurance premium tax. Last year's premium £155.83 including insurance premium tax. This year's premium £6,599.70 including insurance premium tax. This year's premium £6,599.70 including insurance premium tax. Last year's premium £155.83 including insurance premium tax. Last year's premium £155.83 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joyce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joyce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joyce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Joyce. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Joyce, your renewal will take effect from 11 March, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Diane Taylor, 2 Adrian rest Lynchberg N02 4QB Policy Details Policy number: 3_XDXT1VFEFPQT_ISU Policy start date: 11 March, 2022 Policy end date: Sunday 24 September, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Joyce Pet type: Dog Pet date of birth: Tuesday 14 February, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,081.88 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,599.70 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £26.25 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11 March, 2022. Your standard monthly payment of £8,266.02 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Diane Taylor 2 Adrian rest Lynchberg N02 4QB Joyce's Policy Renewal Date: 11 March, 2022 Policy Number: 3_XDXT1VFEFPQT_ISU New monthly premium £8,266.02 This year's annual premium £6,599.70 Last year's annual premium £155.83 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 17 September, 2021 Dear Mr George It's time to renew Joyce’s cover with Animal Friends . Thank you for trusting us with Joyce's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Joyce is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Joyce It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Joyce as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Joyce gets older As Joyce is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Joyce is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11 March, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
3_XDXT1VFEFPQT_ISU
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Sunday 24 September, 2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
11 March, 2022
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (m/bjxmvxdavflje-e-) Title Dear Mr Newman, It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,169.63 including insurance premium tax. Last year's premium £5,510.13 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Newman, It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,169.63 including insurance premium tax. Last year's premium £5,510.13 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Newman, Dear Mr Newman, Dear Mr Newman, It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,169.63 including insurance premium tax. Last year's premium £5,510.13 including insurance premium tax. This year's premium £5,169.63 including insurance premium tax. This year's premium £5,169.63 including insurance premium tax. Last year's premium £5,510.13 including insurance premium tax. Last year's premium £5,510.13 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Elliott. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Elliott, your renewal will take effect from 19/11/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Janet Hancock, 319 Natasha ferry South Robert E0 2JP Policy Details Policy number: m/bjxmvxdavflje-e- Policy start date: 19/11/2020 Policy end date: 2019-08-07 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Elliott Pet type: Dog Pet date of birth: Saturday 06 December, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £268.01 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,169.63 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,420.61 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 19/11/2020. Your standard monthly payment of £941.80 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Janet Hancock 319 Natasha ferry South Robert E0 2JP Elliott's Policy Renewal Date: 19/11/2020 Policy Number: m/bjxmvxdavflje-e- New monthly premium £941.80 This year's annual premium £5,169.63 Last year's annual premium £5,510.13 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-03-26 Dear Mr Newman It's time to renew Elliott’s cover with Animal Friends . Thank you for trusting us with Elliott's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Elliott is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Elliott It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Elliott as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Elliott gets older As Elliott is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Elliott is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 19/11/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
m/bjxmvxdavflje-e-
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2019-08-07
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
19/11/2020
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (G_K.PVIZJ__/58AF) Title Dear Mr Barnes, It's time to renew Jake's cover with Animal Friends. Thank you for trusting us with Jake's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jake has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,943.15 including insurance premium tax. Last year's premium £3,912.33 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jake with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Barnes, It's time to renew Jake's cover with Animal Friends. Thank you for trusting us with Jake's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jake has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,943.15 including insurance premium tax. Last year's premium £3,912.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jake with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Barnes, Dear Mr Barnes, Dear Mr Barnes, It's time to renew Jake's cover with Animal Friends. Thank you for trusting us with Jake's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jake's cover with Animal Friends. Thank you for trusting us with Jake's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jake's cover with Animal Friends. Thank you for trusting us with Jake's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jake has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jake has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jake has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,943.15 including insurance premium tax. Last year's premium £3,912.33 including insurance premium tax. This year's premium £1,943.15 including insurance premium tax. This year's premium £1,943.15 including insurance premium tax. Last year's premium £3,912.33 including insurance premium tax. Last year's premium £3,912.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jake with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jake with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jake with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jake. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jake, your renewal will take effect from Thu 14 August, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Justin Turner-Smith, Flat 72T Marcus crossing North Gary S1C 6XG Policy Details Policy number: G_K.PVIZJ__/58AF Policy start date: Thu 14 August, 2025 Policy end date: 08/04/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jake Pet type: Dog Pet date of birth: 02 May, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,080.39 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,943.15 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,344.05 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thu 14 August, 2025. Your standard monthly payment of £2,116.79 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Justin Turner-Smith Flat 72T Marcus crossing North Gary S1C 6XG Jake's Policy Renewal Date: Thu 14 August, 2025 Policy Number: G_K.PVIZJ__/58AF New monthly premium £2,116.79 This year's annual premium £1,943.15 Last year's annual premium £3,912.33 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 27/10/24 Dear Mr Barnes It's time to renew Jake’s cover with Animal Friends . Thank you for trusting us with Jake's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jake is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jake It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jake as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jake gets older As Jake is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jake is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thu 14 August, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
G_K.PVIZJ__/58AF
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
08/04/2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Thu 14 August, 2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (EYBERYOX4-LAJS/0YT) Title Dear Mr Parry, It's time to renew Maria's cover with Animal Friends. Thank you for trusting us with Maria's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maria has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,673.08 including insurance premium tax. Last year's premium £2,651.29 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maria with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Parry, It's time to renew Maria's cover with Animal Friends. Thank you for trusting us with Maria's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maria has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,673.08 including insurance premium tax. Last year's premium £2,651.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maria with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Parry, Dear Mr Parry, Dear Mr Parry, It's time to renew Maria's cover with Animal Friends. Thank you for trusting us with Maria's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maria's cover with Animal Friends. Thank you for trusting us with Maria's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maria's cover with Animal Friends. Thank you for trusting us with Maria's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maria has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maria has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maria has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,673.08 including insurance premium tax. Last year's premium £2,651.29 including insurance premium tax. This year's premium £5,673.08 including insurance premium tax. This year's premium £5,673.08 including insurance premium tax. Last year's premium £2,651.29 including insurance premium tax. Last year's premium £2,651.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maria with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maria with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maria with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Maria. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Maria, your renewal will take effect from 19/11/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ann Price-Kent, Studio 97h Katie inlet New Martynbury B9 7UD Policy Details Policy number: EYBERYOX4-LAJS/0YT Policy start date: 19/11/20 Policy end date: Mon 06 July, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Maria Pet type: Dog Pet date of birth: 19/12/2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,657.58 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,673.08 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,698.34 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 19/11/20. Your standard monthly payment of £8,308.82 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ann Price-Kent Studio 97h Katie inlet New Martynbury B9 7UD Maria's Policy Renewal Date: 19/11/20 Policy Number: EYBERYOX4-LAJS/0YT New monthly premium £8,308.82 This year's annual premium £5,673.08 Last year's annual premium £2,651.29 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2020-12-16 Dear Mr Parry It's time to renew Maria’s cover with Animal Friends . Thank you for trusting us with Maria's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Maria is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Maria It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Maria as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Maria gets older As Maria is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Maria is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 19/11/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
EYBERYOX4-LAJS/0YT
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Mon 06 July, 2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
19/11/20
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (poarodwotnoewcxblxqah/c) Title Dear Mr King, It's time to renew William's cover with Animal Friends. Thank you for trusting us with William's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that William has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,816.16 including insurance premium tax. Last year's premium £4,685.47 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for William with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr King, It's time to renew William's cover with Animal Friends. Thank you for trusting us with William's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that William has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,816.16 including insurance premium tax. Last year's premium £4,685.47 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for William with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr King, Dear Mr King, Dear Mr King, It's time to renew William's cover with Animal Friends. Thank you for trusting us with William's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew William's cover with Animal Friends. Thank you for trusting us with William's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew William's cover with Animal Friends. Thank you for trusting us with William's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that William has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that William has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that William has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,816.16 including insurance premium tax. Last year's premium £4,685.47 including insurance premium tax. This year's premium £7,816.16 including insurance premium tax. This year's premium £7,816.16 including insurance premium tax. Last year's premium £4,685.47 including insurance premium tax. Last year's premium £4,685.47 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for William with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for William with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for William with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for William. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for William, your renewal will take effect from 05/12/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Kathryn Davis, Studio 53 Rebecca road Khanbury G93 0QU Policy Details Policy number: poarodwotnoewcxblxqah/c Policy start date: 05/12/19 Policy end date: Tuesday 16 February, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: William Pet type: Dog Pet date of birth: 14/01/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,669.34 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,816.16 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,112.31 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 05/12/19. Your standard monthly payment of £5,098.03 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Kathryn Davis Studio 53 Rebecca road Khanbury G93 0QU William's Policy Renewal Date: 05/12/19 Policy Number: poarodwotnoewcxblxqah/c New monthly premium £5,098.03 This year's annual premium £7,816.16 Last year's annual premium £4,685.47 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 28 August, 2023 Dear Mr King It's time to renew William’s cover with Animal Friends . Thank you for trusting us with William's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and William is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for William It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about William as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As William gets older As William is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because William is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 05/12/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
poarodwotnoewcxblxqah/c
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Tuesday 16 February, 2021
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
05/12/19
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (0J8G2GD7KO30J599OP6Q3F4HV) Title Dear Mr Cunningham, It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,876.00 including insurance premium tax. Last year's premium £7,517.44 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Cunningham, It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,876.00 including insurance premium tax. Last year's premium £7,517.44 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Cunningham, Dear Mr Cunningham, Dear Mr Cunningham, It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,876.00 including insurance premium tax. Last year's premium £7,517.44 including insurance premium tax. This year's premium £4,876.00 including insurance premium tax. This year's premium £4,876.00 including insurance premium tax. Last year's premium £7,517.44 including insurance premium tax. Last year's premium £7,517.44 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jason. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jason, your renewal will take effect from 20/03/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Glenn Thorpe, 58 Martin corner Port Glenmouth E3C 2GT Policy Details Policy number: 0J8G2GD7KO30J599OP6Q3F4HV Policy start date: 20/03/22 Policy end date: Mon 03 May, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jason Pet type: Dog Pet date of birth: Monday 04 August, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,163.88 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,876.00 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,560.87 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 20/03/22. Your standard monthly payment of £8,203.44 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Glenn Thorpe 58 Martin corner Port Glenmouth E3C 2GT Jason's Policy Renewal Date: 20/03/22 Policy Number: 0J8G2GD7KO30J599OP6Q3F4HV New monthly premium £8,203.44 This year's annual premium £4,876.00 Last year's annual premium £7,517.44 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 20 November, 2023 Dear Mr Cunningham It's time to renew Jason’s cover with Animal Friends . Thank you for trusting us with Jason's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jason is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jason It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jason as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jason gets older As Jason is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jason is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 20/03/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
0J8G2GD7KO30J599OP6Q3F4HV
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Mon 03 May, 2021
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
20/03/22
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (3C8ITV2V5G-22BN9I) Title Dear Mr James, It's time to renew Damien's cover with Animal Friends. Thank you for trusting us with Damien's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Damien has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,056.58 including insurance premium tax. Last year's premium £9,269.27 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Damien with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr James, It's time to renew Damien's cover with Animal Friends. Thank you for trusting us with Damien's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Damien has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,056.58 including insurance premium tax. Last year's premium £9,269.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Damien with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr James, Dear Mr James, Dear Mr James, It's time to renew Damien's cover with Animal Friends. Thank you for trusting us with Damien's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Damien's cover with Animal Friends. Thank you for trusting us with Damien's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Damien's cover with Animal Friends. Thank you for trusting us with Damien's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Damien has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Damien has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Damien has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,056.58 including insurance premium tax. Last year's premium £9,269.27 including insurance premium tax. This year's premium £1,056.58 including insurance premium tax. This year's premium £1,056.58 including insurance premium tax. Last year's premium £9,269.27 including insurance premium tax. Last year's premium £9,269.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Damien with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Damien with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Damien with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Damien. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Damien, your renewal will take effect from 25 March, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Clare Ford, 76 Morris underpass South Hughstad B4U 2QW Policy Details Policy number: 3C8ITV2V5G-22BN9I Policy start date: 25 March, 2020 Policy end date: Sunday 18 July, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Damien Pet type: Dog Pet date of birth: 2024-07-15 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,869.99 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,056.58 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £449.22 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 25 March, 2020. Your standard monthly payment of £137.10 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Clare Ford 76 Morris underpass South Hughstad B4U 2QW Damien's Policy Renewal Date: 25 March, 2020 Policy Number: 3C8ITV2V5G-22BN9I New monthly premium £137.10 This year's annual premium £1,056.58 Last year's annual premium £9,269.27 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09 May, 2025 Dear Mr James It's time to renew Damien’s cover with Animal Friends . Thank you for trusting us with Damien's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Damien is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Damien It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Damien as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Damien gets older As Damien is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Damien is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 25 March, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
3C8ITV2V5G-22BN9I
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Sunday 18 July, 2021
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
25 March, 2020
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (8X_NII237HZ/24/QTQRJNR) Title Dear Mr Cooper, It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,013.49 including insurance premium tax. Last year's premium £7,039.25 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Cooper, It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,013.49 including insurance premium tax. Last year's premium £7,039.25 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Cooper, Dear Mr Cooper, Dear Mr Cooper, It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,013.49 including insurance premium tax. Last year's premium £7,039.25 including insurance premium tax. This year's premium £9,013.49 including insurance premium tax. This year's premium £9,013.49 including insurance premium tax. Last year's premium £7,039.25 including insurance premium tax. Last year's premium £7,039.25 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for James. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for James, your renewal will take effect from 2019-07-28. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Karl Turner, 3 Webb vista Bakerport SN7 4SU Policy Details Policy number: 8X_NII237HZ/24/QTQRJNR Policy start date: 2019-07-28 Policy end date: 2024-08-12 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: James Pet type: Dog Pet date of birth: 2025-01-07 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,234.28 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,013.49 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,208.03 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2019-07-28. Your standard monthly payment of £6,274.85 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Karl Turner 3 Webb vista Bakerport SN7 4SU James's Policy Renewal Date: 2019-07-28 Policy Number: 8X_NII237HZ/24/QTQRJNR New monthly premium £6,274.85 This year's annual premium £9,013.49 Last year's annual premium £7,039.25 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 29/01/2022 Dear Mr Cooper It's time to renew James’s cover with Animal Friends . Thank you for trusting us with James's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and James is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for James It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about James as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As James gets older As James is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because James is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2019-07-28. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
8X_NII237HZ/24/QTQRJNR
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2024-08-12
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2019-07-28
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (F-HNBC_GYS16AYGTKTTXK) Title Dear Mr Ward, It's time to renew Carole's cover with Animal Friends. Thank you for trusting us with Carole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,966.16 including insurance premium tax. Last year's premium £7,911.48 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Ward, It's time to renew Carole's cover with Animal Friends. Thank you for trusting us with Carole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,966.16 including insurance premium tax. Last year's premium £7,911.48 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Ward, Dear Mr Ward, Dear Mr Ward, It's time to renew Carole's cover with Animal Friends. Thank you for trusting us with Carole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carole's cover with Animal Friends. Thank you for trusting us with Carole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carole's cover with Animal Friends. Thank you for trusting us with Carole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,966.16 including insurance premium tax. Last year's premium £7,911.48 including insurance premium tax. This year's premium £7,966.16 including insurance premium tax. This year's premium £7,966.16 including insurance premium tax. Last year's premium £7,911.48 including insurance premium tax. Last year's premium £7,911.48 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Carole. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Carole, your renewal will take effect from Friday 10 December, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Nathan Frost, 9 Smith pike Hughesborough M0 0ZT Policy Details Policy number: F-HNBC_GYS16AYGTKTTXK Policy start date: Friday 10 December, 2021 Policy end date: 2019-11-26 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Carole Pet type: Dog Pet date of birth: 14 June, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,400.45 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,966.16 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £410.68 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Friday 10 December, 2021. Your standard monthly payment of £2,551.84 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Nathan Frost 9 Smith pike Hughesborough M0 0ZT Carole's Policy Renewal Date: Friday 10 December, 2021 Policy Number: F-HNBC_GYS16AYGTKTTXK New monthly premium £2,551.84 This year's annual premium £7,966.16 Last year's annual premium £7,911.48 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Saturday 19 February, 2022 Dear Mr Ward It's time to renew Carole’s cover with Animal Friends . Thank you for trusting us with Carole's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Carole is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Carole It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Carole as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Carole gets older As Carole is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Carole is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Friday 10 December, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
F-HNBC_GYS16AYGTKTTXK
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2019-11-26
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Friday 10 December, 2021
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (gefpznhkcpmy.cxbjsf) Title Dear Mr Jackson, It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,882.45 including insurance premium tax. Last year's premium £6,141.47 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jackson, It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,882.45 including insurance premium tax. Last year's premium £6,141.47 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jackson, Dear Mr Jackson, Dear Mr Jackson, It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,882.45 including insurance premium tax. Last year's premium £6,141.47 including insurance premium tax. This year's premium £8,882.45 including insurance premium tax. This year's premium £8,882.45 including insurance premium tax. Last year's premium £6,141.47 including insurance premium tax. Last year's premium £6,141.47 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Nigel. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Nigel, your renewal will take effect from 27/02/2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Brett Smith, 46 Amy ports Daviestown G5S 6NF Policy Details Policy number: gefpznhkcpmy.cxbjsf Policy start date: 27/02/2024 Policy end date: 26 December, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Nigel Pet type: Dog Pet date of birth: Tue 18 August, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,878.04 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,882.45 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,289.83 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 27/02/2024. Your standard monthly payment of £8,310.86 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Brett Smith 46 Amy ports Daviestown G5S 6NF Nigel's Policy Renewal Date: 27/02/2024 Policy Number: gefpznhkcpmy.cxbjsf New monthly premium £8,310.86 This year's annual premium £8,882.45 Last year's annual premium £6,141.47 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-01-14 Dear Mr Jackson It's time to renew Nigel’s cover with Animal Friends . Thank you for trusting us with Nigel's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Nigel is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Nigel It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Nigel as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Nigel gets older As Nigel is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Nigel is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 27/02/2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
gefpznhkcpmy.cxbjsf
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
26 December, 2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
27/02/2024
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (XHYTTMTZ672) Title Dear Mr Williams, It's time to renew Conor's cover with Animal Friends. Thank you for trusting us with Conor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Conor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,633.99 including insurance premium tax. Last year's premium £6,901.04 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Conor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Williams, It's time to renew Conor's cover with Animal Friends. Thank you for trusting us with Conor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Conor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,633.99 including insurance premium tax. Last year's premium £6,901.04 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Conor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Williams, Dear Mr Williams, Dear Mr Williams, It's time to renew Conor's cover with Animal Friends. Thank you for trusting us with Conor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Conor's cover with Animal Friends. Thank you for trusting us with Conor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Conor's cover with Animal Friends. Thank you for trusting us with Conor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Conor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Conor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Conor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,633.99 including insurance premium tax. Last year's premium £6,901.04 including insurance premium tax. This year's premium £9,633.99 including insurance premium tax. This year's premium £9,633.99 including insurance premium tax. Last year's premium £6,901.04 including insurance premium tax. Last year's premium £6,901.04 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Conor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Conor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Conor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Conor. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Conor, your renewal will take effect from 26/08/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr David Buckley, Studio 86 Hall brooks North Darren M7E 9WW Policy Details Policy number: XHYTTMTZ672 Policy start date: 26/08/20 Policy end date: 2025-05-05 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Conor Pet type: Dog Pet date of birth: 17 July, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,034.45 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,633.99 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,119.09 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 26/08/20. Your standard monthly payment of £8,954.68 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr David Buckley Studio 86 Hall brooks North Darren M7E 9WW Conor's Policy Renewal Date: 26/08/20 Policy Number: XHYTTMTZ672 New monthly premium £8,954.68 This year's annual premium £9,633.99 Last year's annual premium £6,901.04 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 21 July, 2020 Dear Mr Williams It's time to renew Conor’s cover with Animal Friends . Thank you for trusting us with Conor's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Conor is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Conor It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Conor as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Conor gets older As Conor is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Conor is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 26/08/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
XHYTTMTZ672
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2025-05-05
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
26/08/20
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (aywuzjgpo) Title Dear Mr Martin, It's time to renew Mitchell's cover with Animal Friends. Thank you for trusting us with Mitchell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mitchell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,280.78 including insurance premium tax. Last year's premium £3,381.29 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mitchell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Martin, It's time to renew Mitchell's cover with Animal Friends. Thank you for trusting us with Mitchell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mitchell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,280.78 including insurance premium tax. Last year's premium £3,381.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mitchell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Martin, Dear Mr Martin, Dear Mr Martin, It's time to renew Mitchell's cover with Animal Friends. Thank you for trusting us with Mitchell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mitchell's cover with Animal Friends. Thank you for trusting us with Mitchell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mitchell's cover with Animal Friends. Thank you for trusting us with Mitchell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mitchell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mitchell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mitchell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,280.78 including insurance premium tax. Last year's premium £3,381.29 including insurance premium tax. This year's premium £9,280.78 including insurance premium tax. This year's premium £9,280.78 including insurance premium tax. Last year's premium £3,381.29 including insurance premium tax. Last year's premium £3,381.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mitchell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mitchell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mitchell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Mitchell. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Mitchell, your renewal will take effect from Thursday 27 June, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Damien Marsh, 088 Hewitt glens Lynnport KA66 2HP Policy Details Policy number: aywuzjgpo Policy start date: Thursday 27 June, 2019 Policy end date: 15/04/2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Mitchell Pet type: Dog Pet date of birth: Mon 29 November, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £940.59 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,280.78 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,558.81 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thursday 27 June, 2019. Your standard monthly payment of £792.73 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Damien Marsh 088 Hewitt glens Lynnport KA66 2HP Mitchell's Policy Renewal Date: Thursday 27 June, 2019 Policy Number: aywuzjgpo New monthly premium £792.73 This year's annual premium £9,280.78 Last year's annual premium £3,381.29 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 29/07/2025 Dear Mr Martin It's time to renew Mitchell’s cover with Animal Friends . Thank you for trusting us with Mitchell's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Mitchell is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Mitchell It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Mitchell as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Mitchell gets older As Mitchell is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Mitchell is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thursday 27 June, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
aywuzjgpo
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
15/04/2019
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Thursday 27 June, 2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (OET15APSBV) Title Dear Mr Fisher, It's time to renew Leon's cover with Animal Friends. Thank you for trusting us with Leon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,398.25 including insurance premium tax. Last year's premium £1,207.67 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Fisher, It's time to renew Leon's cover with Animal Friends. Thank you for trusting us with Leon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,398.25 including insurance premium tax. Last year's premium £1,207.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Fisher, Dear Mr Fisher, Dear Mr Fisher, It's time to renew Leon's cover with Animal Friends. Thank you for trusting us with Leon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leon's cover with Animal Friends. Thank you for trusting us with Leon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leon's cover with Animal Friends. Thank you for trusting us with Leon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,398.25 including insurance premium tax. Last year's premium £1,207.67 including insurance premium tax. This year's premium £8,398.25 including insurance premium tax. This year's premium £8,398.25 including insurance premium tax. Last year's premium £1,207.67 including insurance premium tax. Last year's premium £1,207.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Leon. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Leon, your renewal will take effect from Monday 13 October, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Debra Thompson, Studio 10 Richards skyway Smithtown OL6 4XW Policy Details Policy number: OET15APSBV Policy start date: Monday 13 October, 2025 Policy end date: 26 November, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Leon Pet type: Dog Pet date of birth: Tue 13 May, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,213.58 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,398.25 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,820.50 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Monday 13 October, 2025. Your standard monthly payment of £8,205.55 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Debra Thompson Studio 10 Richards skyway Smithtown OL6 4XW Leon's Policy Renewal Date: Monday 13 October, 2025 Policy Number: OET15APSBV New monthly premium £8,205.55 This year's annual premium £8,398.25 Last year's annual premium £1,207.67 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 12 March, 2021 Dear Mr Fisher It's time to renew Leon’s cover with Animal Friends . Thank you for trusting us with Leon's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Leon is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Leon It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Leon as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Leon gets older As Leon is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Leon is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Monday 13 October, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
OET15APSBV
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
26 November, 2025
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Monday 13 October, 2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (DNMXE.NATREVOSXE) Title Dear Mr O'Connor, It's time to renew Irene's cover with Animal Friends. Thank you for trusting us with Irene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Irene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £171.15 including insurance premium tax. Last year's premium £4,106.05 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Irene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr O'Connor, It's time to renew Irene's cover with Animal Friends. Thank you for trusting us with Irene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Irene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £171.15 including insurance premium tax. Last year's premium £4,106.05 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Irene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr O'Connor, Dear Mr O'Connor, Dear Mr O'Connor, It's time to renew Irene's cover with Animal Friends. Thank you for trusting us with Irene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Irene's cover with Animal Friends. Thank you for trusting us with Irene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Irene's cover with Animal Friends. Thank you for trusting us with Irene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Irene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Irene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Irene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £171.15 including insurance premium tax. Last year's premium £4,106.05 including insurance premium tax. This year's premium £171.15 including insurance premium tax. This year's premium £171.15 including insurance premium tax. Last year's premium £4,106.05 including insurance premium tax. Last year's premium £4,106.05 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Irene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Irene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Irene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Irene. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Irene, your renewal will take effect from 11/08/2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Terence Moss, 6 Tina vista East Rachaelfurt L5B 3EW Policy Details Policy number: DNMXE.NATREVOSXE Policy start date: 11/08/2023 Policy end date: Wednesday 25 June, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Irene Pet type: Dog Pet date of birth: 2022-06-05 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,113.79 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £171.15 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £242.79 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11/08/2023. Your standard monthly payment of £6,086.89 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Terence Moss 6 Tina vista East Rachaelfurt L5B 3EW Irene's Policy Renewal Date: 11/08/2023 Policy Number: DNMXE.NATREVOSXE New monthly premium £6,086.89 This year's annual premium £171.15 Last year's annual premium £4,106.05 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 13/04/2019 Dear Mr O'Connor It's time to renew Irene’s cover with Animal Friends . Thank you for trusting us with Irene's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Irene is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Irene It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Irene as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Irene gets older As Irene is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Irene is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11/08/2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
DNMXE.NATREVOSXE
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Wednesday 25 June, 2025
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
11/08/2023
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (YQQAQIQOSA-E-YWM) Title Dear Mr Bryant, It's time to renew Emma's cover with Animal Friends. Thank you for trusting us with Emma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Emma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,195.54 including insurance premium tax. Last year's premium £1,580.11 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Emma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bryant, It's time to renew Emma's cover with Animal Friends. Thank you for trusting us with Emma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Emma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,195.54 including insurance premium tax. Last year's premium £1,580.11 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Emma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bryant, Dear Mr Bryant, Dear Mr Bryant, It's time to renew Emma's cover with Animal Friends. Thank you for trusting us with Emma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Emma's cover with Animal Friends. Thank you for trusting us with Emma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Emma's cover with Animal Friends. Thank you for trusting us with Emma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Emma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Emma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Emma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,195.54 including insurance premium tax. Last year's premium £1,580.11 including insurance premium tax. This year's premium £9,195.54 including insurance premium tax. This year's premium £9,195.54 including insurance premium tax. Last year's premium £1,580.11 including insurance premium tax. Last year's premium £1,580.11 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Emma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Emma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Emma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Emma. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Emma, your renewal will take effect from 11/11/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Charlotte Watson, Flat 64 Thomas burg West Brendaport DE46 5SR Policy Details Policy number: YQQAQIQOSA-E-YWM Policy start date: 11/11/24 Policy end date: 30/01/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Emma Pet type: Dog Pet date of birth: 2020-01-12 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £616.16 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,195.54 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,712.08 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11/11/24. Your standard monthly payment of £3,180.22 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Charlotte Watson Flat 64 Thomas burg West Brendaport DE46 5SR Emma's Policy Renewal Date: 11/11/24 Policy Number: YQQAQIQOSA-E-YWM New monthly premium £3,180.22 This year's annual premium £9,195.54 Last year's annual premium £1,580.11 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 27/03/2019 Dear Mr Bryant It's time to renew Emma’s cover with Animal Friends . Thank you for trusting us with Emma's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Emma is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Emma It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Emma as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Emma gets older As Emma is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Emma is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11/11/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
YQQAQIQOSA-E-YWM
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
30/01/2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
11/11/24
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (CHTZM1AXUUGNTH-CL9RZ2D9Z) Title Dear Mr Rees, It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £10.73 including insurance premium tax. Last year's premium £3,723.54 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Rees, It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £10.73 including insurance premium tax. Last year's premium £3,723.54 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Rees, Dear Mr Rees, Dear Mr Rees, It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew James's cover with Animal Friends. Thank you for trusting us with James's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that James has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £10.73 including insurance premium tax. Last year's premium £3,723.54 including insurance premium tax. This year's premium £10.73 including insurance premium tax. This year's premium £10.73 including insurance premium tax. Last year's premium £3,723.54 including insurance premium tax. Last year's premium £3,723.54 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for James with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for James. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for James, your renewal will take effect from 29/02/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dean Bond, 42 Mitchell hollow Collinschester W3D 2ZZ Policy Details Policy number: CHTZM1AXUUGNTH-CL9RZ2D9Z Policy start date: 29/02/20 Policy end date: 09 July, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: James Pet type: Dog Pet date of birth: Thu 11 July, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,577.02 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £10.73 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,690.94 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 29/02/20. Your standard monthly payment of £9,250.88 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dean Bond 42 Mitchell hollow Collinschester W3D 2ZZ James's Policy Renewal Date: 29/02/20 Policy Number: CHTZM1AXUUGNTH-CL9RZ2D9Z New monthly premium £9,250.88 This year's annual premium £10.73 Last year's annual premium £3,723.54 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18 March, 2025 Dear Mr Rees It's time to renew James’s cover with Animal Friends . Thank you for trusting us with James's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and James is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for James It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about James as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As James gets older As James is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because James is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 29/02/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
CHTZM1AXUUGNTH-CL9RZ2D9Z
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
09 July, 2024
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
29/02/20
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (K9WTXN2MSIX) Title Dear Mr Blake, It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,476.67 including insurance premium tax. Last year's premium £8,233.73 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Blake, It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,476.67 including insurance premium tax. Last year's premium £8,233.73 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Blake, Dear Mr Blake, Dear Mr Blake, It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,476.67 including insurance premium tax. Last year's premium £8,233.73 including insurance premium tax. This year's premium £4,476.67 including insurance premium tax. This year's premium £4,476.67 including insurance premium tax. Last year's premium £8,233.73 including insurance premium tax. Last year's premium £8,233.73 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sarah. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sarah, your renewal will take effect from 01/12/2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Deborah Birch, 337 Jones mission Robinsonborough BN63 6UT Policy Details Policy number: K9WTXN2MSIX Policy start date: 01/12/2023 Policy end date: Sunday 14 April, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sarah Pet type: Dog Pet date of birth: 06/12/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,878.17 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,476.67 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,337.33 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 01/12/2023. Your standard monthly payment of £9,008.74 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Deborah Birch 337 Jones mission Robinsonborough BN63 6UT Sarah's Policy Renewal Date: 01/12/2023 Policy Number: K9WTXN2MSIX New monthly premium £9,008.74 This year's annual premium £4,476.67 Last year's annual premium £8,233.73 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 08 August, 2021 Dear Mr Blake It's time to renew Sarah’s cover with Animal Friends . Thank you for trusting us with Sarah's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sarah is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sarah It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sarah as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sarah gets older As Sarah is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sarah is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 01/12/2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
K9WTXN2MSIX
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Sunday 14 April, 2019
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
01/12/2023
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (CLVC_CVQBM_) Title Dear Mr Adams, It's time to renew Glen's cover with Animal Friends. Thank you for trusting us with Glen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Glen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,218.31 including insurance premium tax. Last year's premium £5,363.06 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Glen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Adams, It's time to renew Glen's cover with Animal Friends. Thank you for trusting us with Glen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Glen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,218.31 including insurance premium tax. Last year's premium £5,363.06 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Glen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Adams, Dear Mr Adams, Dear Mr Adams, It's time to renew Glen's cover with Animal Friends. Thank you for trusting us with Glen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Glen's cover with Animal Friends. Thank you for trusting us with Glen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Glen's cover with Animal Friends. Thank you for trusting us with Glen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Glen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Glen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Glen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,218.31 including insurance premium tax. Last year's premium £5,363.06 including insurance premium tax. This year's premium £3,218.31 including insurance premium tax. This year's premium £3,218.31 including insurance premium tax. Last year's premium £5,363.06 including insurance premium tax. Last year's premium £5,363.06 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Glen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Glen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Glen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Glen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Glen, your renewal will take effect from Wednesday 05 July, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Lauren Brookes, Flat 3 Sharpe parkway Robertshaven CF53 1TN Policy Details Policy number: CLVC_CVQBM_ Policy start date: Wednesday 05 July, 2023 Policy end date: 21/04/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Glen Pet type: Dog Pet date of birth: Fri 03 January, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,742.99 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,218.31 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,301.79 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wednesday 05 July, 2023. Your standard monthly payment of £6,794.29 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Lauren Brookes Flat 3 Sharpe parkway Robertshaven CF53 1TN Glen's Policy Renewal Date: Wednesday 05 July, 2023 Policy Number: CLVC_CVQBM_ New monthly premium £6,794.29 This year's annual premium £3,218.31 Last year's annual premium £5,363.06 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sat 16 March, 2024 Dear Mr Adams It's time to renew Glen’s cover with Animal Friends . Thank you for trusting us with Glen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Glen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Glen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Glen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Glen gets older As Glen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Glen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wednesday 05 July, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
CLVC_CVQBM_
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
21/04/2022
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Wednesday 05 July, 2023
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (TVH/VCE7/6XE) Title Dear Mr Lees, It's time to renew Frances's cover with Animal Friends. Thank you for trusting us with Frances's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Frances has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,046.25 including insurance premium tax. Last year's premium £1,433.40 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Frances with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lees, It's time to renew Frances's cover with Animal Friends. Thank you for trusting us with Frances's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Frances has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,046.25 including insurance premium tax. Last year's premium £1,433.40 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Frances with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lees, Dear Mr Lees, Dear Mr Lees, It's time to renew Frances's cover with Animal Friends. Thank you for trusting us with Frances's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Frances's cover with Animal Friends. Thank you for trusting us with Frances's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Frances's cover with Animal Friends. Thank you for trusting us with Frances's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Frances has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Frances has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Frances has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,046.25 including insurance premium tax. Last year's premium £1,433.40 including insurance premium tax. This year's premium £7,046.25 including insurance premium tax. This year's premium £7,046.25 including insurance premium tax. Last year's premium £1,433.40 including insurance premium tax. Last year's premium £1,433.40 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Frances with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Frances with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Frances with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Frances. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Frances, your renewal will take effect from Mon 24 June, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Timothy Jones, 89 Bethany via West Albert BR1 8BQ Policy Details Policy number: TVH/VCE7/6XE Policy start date: Mon 24 June, 2019 Policy end date: Wed 05 January, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Frances Pet type: Dog Pet date of birth: 06 February, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,828.85 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,046.25 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,299.80 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 24 June, 2019. Your standard monthly payment of £2,837.20 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Timothy Jones 89 Bethany via West Albert BR1 8BQ Frances's Policy Renewal Date: Mon 24 June, 2019 Policy Number: TVH/VCE7/6XE New monthly premium £2,837.20 This year's annual premium £7,046.25 Last year's annual premium £1,433.40 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-10-30 Dear Mr Lees It's time to renew Frances’s cover with Animal Friends . Thank you for trusting us with Frances's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Frances is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Frances It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Frances as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Frances gets older As Frances is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Frances is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 24 June, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
TVH/VCE7/6XE
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Wed 05 January, 2022
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Mon 24 June, 2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (alj.fvgcgyip) Title Dear Mr Wright, It's time to renew Mathew's cover with Animal Friends. Thank you for trusting us with Mathew's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mathew has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,194.75 including insurance premium tax. Last year's premium £5,737.46 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mathew with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wright, It's time to renew Mathew's cover with Animal Friends. Thank you for trusting us with Mathew's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mathew has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,194.75 including insurance premium tax. Last year's premium £5,737.46 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mathew with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wright, Dear Mr Wright, Dear Mr Wright, It's time to renew Mathew's cover with Animal Friends. Thank you for trusting us with Mathew's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mathew's cover with Animal Friends. Thank you for trusting us with Mathew's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mathew's cover with Animal Friends. Thank you for trusting us with Mathew's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mathew has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mathew has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mathew has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,194.75 including insurance premium tax. Last year's premium £5,737.46 including insurance premium tax. This year's premium £1,194.75 including insurance premium tax. This year's premium £1,194.75 including insurance premium tax. Last year's premium £5,737.46 including insurance premium tax. Last year's premium £5,737.46 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mathew with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mathew with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mathew with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Mathew. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Mathew, your renewal will take effect from 18/08/2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr June Curtis, 3 John viaduct Debramouth KY1 4PF Policy Details Policy number: alj.fvgcgyip Policy start date: 18/08/2021 Policy end date: 2020-11-10 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Mathew Pet type: Dog Pet date of birth: 06/12/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,954.25 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,194.75 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,959.05 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 18/08/2021. Your standard monthly payment of £2,260.01 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr June Curtis 3 John viaduct Debramouth KY1 4PF Mathew's Policy Renewal Date: 18/08/2021 Policy Number: alj.fvgcgyip New monthly premium £2,260.01 This year's annual premium £1,194.75 Last year's annual premium £5,737.46 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 29/05/23 Dear Mr Wright It's time to renew Mathew’s cover with Animal Friends . Thank you for trusting us with Mathew's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Mathew is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Mathew It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Mathew as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Mathew gets older As Mathew is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Mathew is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 18/08/2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
alj.fvgcgyip
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2020-11-10
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
18/08/2021
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (ZA/5KB781) Title Dear Mr Noble, It's time to renew Alice's cover with Animal Friends. Thank you for trusting us with Alice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,110.93 including insurance premium tax. Last year's premium £9,918.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Noble, It's time to renew Alice's cover with Animal Friends. Thank you for trusting us with Alice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,110.93 including insurance premium tax. Last year's premium £9,918.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Noble, Dear Mr Noble, Dear Mr Noble, It's time to renew Alice's cover with Animal Friends. Thank you for trusting us with Alice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alice's cover with Animal Friends. Thank you for trusting us with Alice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alice's cover with Animal Friends. Thank you for trusting us with Alice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,110.93 including insurance premium tax. Last year's premium £9,918.16 including insurance premium tax. This year's premium £1,110.93 including insurance premium tax. This year's premium £1,110.93 including insurance premium tax. Last year's premium £9,918.16 including insurance premium tax. Last year's premium £9,918.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Alice. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Alice, your renewal will take effect from 12 September, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Claire Baldwin-Greenwood, 52 Ryan lodge Rachaelborough PO28 0PF Policy Details Policy number: ZA/5KB781 Policy start date: 12 September, 2025 Policy end date: 30/12/20 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Alice Pet type: Dog Pet date of birth: 07 February, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,027.33 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,110.93 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,922.88 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 12 September, 2025. Your standard monthly payment of £9,738.12 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Claire Baldwin-Greenwood 52 Ryan lodge Rachaelborough PO28 0PF Alice's Policy Renewal Date: 12 September, 2025 Policy Number: ZA/5KB781 New monthly premium £9,738.12 This year's annual premium £1,110.93 Last year's annual premium £9,918.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 01/11/24 Dear Mr Noble It's time to renew Alice’s cover with Animal Friends . Thank you for trusting us with Alice's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Alice is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Alice It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Alice as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Alice gets older As Alice is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Alice is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 12 September, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
ZA/5KB781
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
30/12/20
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
12 September, 2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (F/ZAV3/I6CE.8BMJSCZ1Y) Title Dear Mr Lamb, It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,453.38 including insurance premium tax. Last year's premium £9,274.52 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lamb, It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,453.38 including insurance premium tax. Last year's premium £9,274.52 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lamb, Dear Mr Lamb, Dear Mr Lamb, It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,453.38 including insurance premium tax. Last year's premium £9,274.52 including insurance premium tax. This year's premium £9,453.38 including insurance premium tax. This year's premium £9,453.38 including insurance premium tax. Last year's premium £9,274.52 including insurance premium tax. Last year's premium £9,274.52 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Nigel. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Nigel, your renewal will take effect from Wed 17 November, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Joseph Barnes, Flat 43W Ashton groves Lesleyland S6 3XQ Policy Details Policy number: F/ZAV3/I6CE.8BMJSCZ1Y Policy start date: Wed 17 November, 2021 Policy end date: Sat 29 March, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Nigel Pet type: Dog Pet date of birth: 2024-03-18 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,278.62 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,453.38 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,277.23 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wed 17 November, 2021. Your standard monthly payment of £1,598.48 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Joseph Barnes Flat 43W Ashton groves Lesleyland S6 3XQ Nigel's Policy Renewal Date: Wed 17 November, 2021 Policy Number: F/ZAV3/I6CE.8BMJSCZ1Y New monthly premium £1,598.48 This year's annual premium £9,453.38 Last year's annual premium £9,274.52 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 03/01/2022 Dear Mr Lamb It's time to renew Nigel’s cover with Animal Friends . Thank you for trusting us with Nigel's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Nigel is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Nigel It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Nigel as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Nigel gets older As Nigel is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Nigel is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wed 17 November, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
F/ZAV3/I6CE.8BMJSCZ1Y
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Sat 29 March, 2025
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Wed 17 November, 2021
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (1PO4CKCSEZ2K0317BK) Title Dear Mr Johnson, It's time to renew Terry's cover with Animal Friends. Thank you for trusting us with Terry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Terry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,195.62 including insurance premium tax. Last year's premium £1,149.17 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Terry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Johnson, It's time to renew Terry's cover with Animal Friends. Thank you for trusting us with Terry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Terry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,195.62 including insurance premium tax. Last year's premium £1,149.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Terry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Johnson, Dear Mr Johnson, Dear Mr Johnson, It's time to renew Terry's cover with Animal Friends. Thank you for trusting us with Terry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Terry's cover with Animal Friends. Thank you for trusting us with Terry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Terry's cover with Animal Friends. Thank you for trusting us with Terry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Terry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Terry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Terry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,195.62 including insurance premium tax. Last year's premium £1,149.17 including insurance premium tax. This year's premium £8,195.62 including insurance premium tax. This year's premium £8,195.62 including insurance premium tax. Last year's premium £1,149.17 including insurance premium tax. Last year's premium £1,149.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Terry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Terry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Terry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Terry. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Terry, your renewal will take effect from 18/10/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Janet Knight-Lynch, Studio 06 Julie corner Aliceton M54 0DT Policy Details Policy number: 1PO4CKCSEZ2K0317BK Policy start date: 18/10/19 Policy end date: 02/01/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Terry Pet type: Dog Pet date of birth: 31 March, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,018.49 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,195.62 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,544.81 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 18/10/19. Your standard monthly payment of £5,874.08 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Janet Knight-Lynch Studio 06 Julie corner Aliceton M54 0DT Terry's Policy Renewal Date: 18/10/19 Policy Number: 1PO4CKCSEZ2K0317BK New monthly premium £5,874.08 This year's annual premium £8,195.62 Last year's annual premium £1,149.17 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18 February, 2023 Dear Mr Johnson It's time to renew Terry’s cover with Animal Friends . Thank you for trusting us with Terry's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Terry is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Terry It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Terry as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Terry gets older As Terry is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Terry is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 18/10/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
1PO4CKCSEZ2K0317BK
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
02/01/2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
18/10/19
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (OGX1U6AV6XDZ/JX4P) Title Dear Mr Oliver, It's time to renew Abbie's cover with Animal Friends. Thank you for trusting us with Abbie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abbie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,680.84 including insurance premium tax. Last year's premium £4,320.41 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abbie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Oliver, It's time to renew Abbie's cover with Animal Friends. Thank you for trusting us with Abbie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abbie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,680.84 including insurance premium tax. Last year's premium £4,320.41 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abbie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Oliver, Dear Mr Oliver, Dear Mr Oliver, It's time to renew Abbie's cover with Animal Friends. Thank you for trusting us with Abbie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Abbie's cover with Animal Friends. Thank you for trusting us with Abbie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Abbie's cover with Animal Friends. Thank you for trusting us with Abbie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abbie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Abbie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Abbie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,680.84 including insurance premium tax. Last year's premium £4,320.41 including insurance premium tax. This year's premium £2,680.84 including insurance premium tax. This year's premium £2,680.84 including insurance premium tax. Last year's premium £4,320.41 including insurance premium tax. Last year's premium £4,320.41 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abbie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Abbie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Abbie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Abbie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Abbie, your renewal will take effect from 14 June, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Terry Harrison, Studio 79x Margaret mission Gordonfort B58 4DZ Policy Details Policy number: OGX1U6AV6XDZ/JX4P Policy start date: 14 June, 2022 Policy end date: 2019-04-12 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Abbie Pet type: Dog Pet date of birth: 14/05/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,772.14 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,680.84 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,874.02 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 14 June, 2022. Your standard monthly payment of £2,019.79 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Terry Harrison Studio 79x Margaret mission Gordonfort B58 4DZ Abbie's Policy Renewal Date: 14 June, 2022 Policy Number: OGX1U6AV6XDZ/JX4P New monthly premium £2,019.79 This year's annual premium £2,680.84 Last year's annual premium £4,320.41 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 22/10/19 Dear Mr Oliver It's time to renew Abbie’s cover with Animal Friends . Thank you for trusting us with Abbie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Abbie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Abbie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Abbie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Abbie gets older As Abbie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Abbie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 14 June, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
OGX1U6AV6XDZ/JX4P
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2019-04-12
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
14 June, 2022
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (A-/LKVK) Title Dear Mr Collins, It's time to renew Sharon's cover with Animal Friends. Thank you for trusting us with Sharon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sharon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,665.69 including insurance premium tax. Last year's premium £9,455.41 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sharon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Collins, It's time to renew Sharon's cover with Animal Friends. Thank you for trusting us with Sharon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sharon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,665.69 including insurance premium tax. Last year's premium £9,455.41 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sharon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Collins, Dear Mr Collins, Dear Mr Collins, It's time to renew Sharon's cover with Animal Friends. Thank you for trusting us with Sharon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sharon's cover with Animal Friends. Thank you for trusting us with Sharon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sharon's cover with Animal Friends. Thank you for trusting us with Sharon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sharon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sharon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sharon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,665.69 including insurance premium tax. Last year's premium £9,455.41 including insurance premium tax. This year's premium £3,665.69 including insurance premium tax. This year's premium £3,665.69 including insurance premium tax. Last year's premium £9,455.41 including insurance premium tax. Last year's premium £9,455.41 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sharon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sharon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sharon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sharon. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sharon, your renewal will take effect from Fri 17 May, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Hilary Ward, Studio 36X Donnelly spurs North Jennifer W11 9XH Policy Details Policy number: A-/LKVK Policy start date: Fri 17 May, 2024 Policy end date: 15/12/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sharon Pet type: Dog Pet date of birth: 18 October, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,944.72 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,665.69 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,207.96 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 17 May, 2024. Your standard monthly payment of £7,684.05 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Hilary Ward Studio 36X Donnelly spurs North Jennifer W11 9XH Sharon's Policy Renewal Date: Fri 17 May, 2024 Policy Number: A-/LKVK New monthly premium £7,684.05 This year's annual premium £3,665.69 Last year's annual premium £9,455.41 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2020-09-20 Dear Mr Collins It's time to renew Sharon’s cover with Animal Friends . Thank you for trusting us with Sharon's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sharon is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sharon It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sharon as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sharon gets older As Sharon is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sharon is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 17 May, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
A-/LKVK
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
15/12/2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Fri 17 May, 2024
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (7G1MO2UL) Title Dear Mr Davies, It's time to renew Shannon's cover with Animal Friends. Thank you for trusting us with Shannon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shannon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,195.37 including insurance premium tax. Last year's premium £4,406.87 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shannon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Davies, It's time to renew Shannon's cover with Animal Friends. Thank you for trusting us with Shannon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shannon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,195.37 including insurance premium tax. Last year's premium £4,406.87 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shannon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Davies, Dear Mr Davies, Dear Mr Davies, It's time to renew Shannon's cover with Animal Friends. Thank you for trusting us with Shannon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Shannon's cover with Animal Friends. Thank you for trusting us with Shannon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Shannon's cover with Animal Friends. Thank you for trusting us with Shannon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shannon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Shannon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Shannon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,195.37 including insurance premium tax. Last year's premium £4,406.87 including insurance premium tax. This year's premium £9,195.37 including insurance premium tax. This year's premium £9,195.37 including insurance premium tax. Last year's premium £4,406.87 including insurance premium tax. Last year's premium £4,406.87 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shannon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Shannon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Shannon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Shannon. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Shannon, your renewal will take effect from 20 June, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Hannah Smith, 9 Sam village East Michelle E99 4TZ Policy Details Policy number: 7G1MO2UL Policy start date: 20 June, 2021 Policy end date: 17/03/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Shannon Pet type: Dog Pet date of birth: 02 September, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,495.47 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,195.37 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,292.21 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 20 June, 2021. Your standard monthly payment of £5,769.96 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Hannah Smith 9 Sam village East Michelle E99 4TZ Shannon's Policy Renewal Date: 20 June, 2021 Policy Number: 7G1MO2UL New monthly premium £5,769.96 This year's annual premium £9,195.37 Last year's annual premium £4,406.87 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 17/05/19 Dear Mr Davies It's time to renew Shannon’s cover with Animal Friends . Thank you for trusting us with Shannon's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Shannon is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Shannon It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Shannon as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Shannon gets older As Shannon is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Shannon is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 20 June, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
7G1MO2UL
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
17/03/2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
20 June, 2021
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (1S_92-HV./R_T7W9GWU9MB) Title Dear Mr O'Brien, It's time to renew Diana's cover with Animal Friends. Thank you for trusting us with Diana's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Diana has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,437.82 including insurance premium tax. Last year's premium £7,230.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Diana with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr O'Brien, It's time to renew Diana's cover with Animal Friends. Thank you for trusting us with Diana's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Diana has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,437.82 including insurance premium tax. Last year's premium £7,230.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Diana with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr O'Brien, Dear Mr O'Brien, Dear Mr O'Brien, It's time to renew Diana's cover with Animal Friends. Thank you for trusting us with Diana's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Diana's cover with Animal Friends. Thank you for trusting us with Diana's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Diana's cover with Animal Friends. Thank you for trusting us with Diana's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Diana has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Diana has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Diana has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,437.82 including insurance premium tax. Last year's premium £7,230.16 including insurance premium tax. This year's premium £7,437.82 including insurance premium tax. This year's premium £7,437.82 including insurance premium tax. Last year's premium £7,230.16 including insurance premium tax. Last year's premium £7,230.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Diana with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Diana with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Diana with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Diana. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Diana, your renewal will take effect from 27/02/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Clare Russell, Flat 26E Peters trail Jacquelineview FY0X 2BN Policy Details Policy number: 1S_92-HV./R_T7W9GWU9MB Policy start date: 27/02/22 Policy end date: Thu 27 February, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Diana Pet type: Dog Pet date of birth: Tuesday 27 May, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,407.81 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,437.82 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,813.26 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 27/02/22. Your standard monthly payment of £1,251.20 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Clare Russell Flat 26E Peters trail Jacquelineview FY0X 2BN Diana's Policy Renewal Date: 27/02/22 Policy Number: 1S_92-HV./R_T7W9GWU9MB New monthly premium £1,251.20 This year's annual premium £7,437.82 Last year's annual premium £7,230.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Fri 06 May, 2022 Dear Mr O'Brien It's time to renew Diana’s cover with Animal Friends . Thank you for trusting us with Diana's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Diana is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Diana It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Diana as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Diana gets older As Diana is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Diana is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 27/02/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
1S_92-HV./R_T7W9GWU9MB
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Thu 27 February, 2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
27/02/22
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (UGHVCRTNVTJM) Title Dear Mr Wright, It's time to renew Nathan's cover with Animal Friends. Thank you for trusting us with Nathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,878.46 including insurance premium tax. Last year's premium £8,360.70 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wright, It's time to renew Nathan's cover with Animal Friends. Thank you for trusting us with Nathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,878.46 including insurance premium tax. Last year's premium £8,360.70 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wright, Dear Mr Wright, Dear Mr Wright, It's time to renew Nathan's cover with Animal Friends. Thank you for trusting us with Nathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nathan's cover with Animal Friends. Thank you for trusting us with Nathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nathan's cover with Animal Friends. Thank you for trusting us with Nathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,878.46 including insurance premium tax. Last year's premium £8,360.70 including insurance premium tax. This year's premium £4,878.46 including insurance premium tax. This year's premium £4,878.46 including insurance premium tax. Last year's premium £8,360.70 including insurance premium tax. Last year's premium £8,360.70 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Nathan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Nathan, your renewal will take effect from 15/06/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Heather Hill-Watson, 008 Megan run Williamsberg AL86 3UH Policy Details Policy number: UGHVCRTNVTJM Policy start date: 15/06/20 Policy end date: 26/05/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Nathan Pet type: Dog Pet date of birth: 17/01/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,714.11 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,878.46 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,972.58 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 15/06/20. Your standard monthly payment of £609.65 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Heather Hill-Watson 008 Megan run Williamsberg AL86 3UH Nathan's Policy Renewal Date: 15/06/20 Policy Number: UGHVCRTNVTJM New monthly premium £609.65 This year's annual premium £4,878.46 Last year's annual premium £8,360.70 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 14/12/2020 Dear Mr Wright It's time to renew Nathan’s cover with Animal Friends . Thank you for trusting us with Nathan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Nathan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Nathan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Nathan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Nathan gets older As Nathan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Nathan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 15/06/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
UGHVCRTNVTJM
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
26/05/2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
15/06/20
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (OA/OEXQP/QJR.D) Title Dear Mr Gibbs, It's time to renew Dawn's cover with Animal Friends. Thank you for trusting us with Dawn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dawn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,527.52 including insurance premium tax. Last year's premium £8,657.51 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dawn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Gibbs, It's time to renew Dawn's cover with Animal Friends. Thank you for trusting us with Dawn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dawn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,527.52 including insurance premium tax. Last year's premium £8,657.51 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dawn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Gibbs, Dear Mr Gibbs, Dear Mr Gibbs, It's time to renew Dawn's cover with Animal Friends. Thank you for trusting us with Dawn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dawn's cover with Animal Friends. Thank you for trusting us with Dawn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dawn's cover with Animal Friends. Thank you for trusting us with Dawn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dawn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dawn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dawn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,527.52 including insurance premium tax. Last year's premium £8,657.51 including insurance premium tax. This year's premium £9,527.52 including insurance premium tax. This year's premium £9,527.52 including insurance premium tax. Last year's premium £8,657.51 including insurance premium tax. Last year's premium £8,657.51 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dawn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dawn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dawn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Dawn. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Dawn, your renewal will take effect from Fri 15 September, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Victor Morton, 355 Eleanor isle New Robertmouth HP66 1AP Policy Details Policy number: OA/OEXQP/QJR.D Policy start date: Fri 15 September, 2023 Policy end date: 2020-06-01 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Dawn Pet type: Dog Pet date of birth: Thu 01 April, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,711.33 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,527.52 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £949.88 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 15 September, 2023. Your standard monthly payment of £6,265.72 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Victor Morton 355 Eleanor isle New Robertmouth HP66 1AP Dawn's Policy Renewal Date: Fri 15 September, 2023 Policy Number: OA/OEXQP/QJR.D New monthly premium £6,265.72 This year's annual premium £9,527.52 Last year's annual premium £8,657.51 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 20/02/2024 Dear Mr Gibbs It's time to renew Dawn’s cover with Animal Friends . Thank you for trusting us with Dawn's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Dawn is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Dawn It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Dawn as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Dawn gets older As Dawn is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Dawn is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 15 September, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
OA/OEXQP/QJR.D
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2020-06-01
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Fri 15 September, 2023
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (UWXSGEIAVTPMF/NVTS) Title Dear Mr Evans, It's time to renew Edward's cover with Animal Friends. Thank you for trusting us with Edward's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Edward has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,352.63 including insurance premium tax. Last year's premium £7,135.50 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Edward with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Evans, It's time to renew Edward's cover with Animal Friends. Thank you for trusting us with Edward's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Edward has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,352.63 including insurance premium tax. Last year's premium £7,135.50 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Edward with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Evans, Dear Mr Evans, Dear Mr Evans, It's time to renew Edward's cover with Animal Friends. Thank you for trusting us with Edward's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Edward's cover with Animal Friends. Thank you for trusting us with Edward's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Edward's cover with Animal Friends. Thank you for trusting us with Edward's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Edward has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Edward has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Edward has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,352.63 including insurance premium tax. Last year's premium £7,135.50 including insurance premium tax. This year's premium £8,352.63 including insurance premium tax. This year's premium £8,352.63 including insurance premium tax. Last year's premium £7,135.50 including insurance premium tax. Last year's premium £7,135.50 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Edward with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Edward with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Edward with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Edward. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Edward, your renewal will take effect from 24/07/2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jeffrey White, 8 Melissa orchard Lisaside W3 4JU Policy Details Policy number: UWXSGEIAVTPMF/NVTS Policy start date: 24/07/2021 Policy end date: Friday 15 March, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Edward Pet type: Dog Pet date of birth: Monday 25 January, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,893.44 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,352.63 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,181.29 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 24/07/2021. Your standard monthly payment of £3,677.93 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jeffrey White 8 Melissa orchard Lisaside W3 4JU Edward's Policy Renewal Date: 24/07/2021 Policy Number: UWXSGEIAVTPMF/NVTS New monthly premium £3,677.93 This year's annual premium £8,352.63 Last year's annual premium £7,135.50 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wednesday 24 December, 2025 Dear Mr Evans It's time to renew Edward’s cover with Animal Friends . Thank you for trusting us with Edward's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Edward is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Edward It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Edward as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Edward gets older As Edward is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Edward is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 24/07/2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
UWXSGEIAVTPMF/NVTS
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Friday 15 March, 2019
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
24/07/2021
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (9T7AJN3Y4SCS6RMLZQR) Title Dear Mr Evans, It's time to renew Owen's cover with Animal Friends. Thank you for trusting us with Owen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Owen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,533.36 including insurance premium tax. Last year's premium £3,609.84 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Owen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Evans, It's time to renew Owen's cover with Animal Friends. Thank you for trusting us with Owen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Owen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,533.36 including insurance premium tax. Last year's premium £3,609.84 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Owen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Evans, Dear Mr Evans, Dear Mr Evans, It's time to renew Owen's cover with Animal Friends. Thank you for trusting us with Owen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Owen's cover with Animal Friends. Thank you for trusting us with Owen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Owen's cover with Animal Friends. Thank you for trusting us with Owen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Owen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Owen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Owen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,533.36 including insurance premium tax. Last year's premium £3,609.84 including insurance premium tax. This year's premium £2,533.36 including insurance premium tax. This year's premium £2,533.36 including insurance premium tax. Last year's premium £3,609.84 including insurance premium tax. Last year's premium £3,609.84 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Owen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Owen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Owen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Owen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Owen, your renewal will take effect from Sunday 17 March, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Dale Higgins, Flat 7 Edwards radial Lake Patricia M0E 2TF Policy Details Policy number: 9T7AJN3Y4SCS6RMLZQR Policy start date: Sunday 17 March, 2019 Policy end date: 09 September, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Owen Pet type: Dog Pet date of birth: 17/07/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,491.07 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,533.36 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,722.84 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sunday 17 March, 2019. Your standard monthly payment of £5,128.60 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Dale Higgins Flat 7 Edwards radial Lake Patricia M0E 2TF Owen's Policy Renewal Date: Sunday 17 March, 2019 Policy Number: 9T7AJN3Y4SCS6RMLZQR New monthly premium £5,128.60 This year's annual premium £2,533.36 Last year's annual premium £3,609.84 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 14 February, 2025 Dear Mr Evans It's time to renew Owen’s cover with Animal Friends . Thank you for trusting us with Owen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Owen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Owen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Owen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Owen gets older As Owen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Owen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sunday 17 March, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
9T7AJN3Y4SCS6RMLZQR
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
09 September, 2024
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Sunday 17 March, 2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (ke__nuxid.mqslsd) Title Dear Mr Dean, It's time to renew Eric's cover with Animal Friends. Thank you for trusting us with Eric's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eric has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,117.72 including insurance premium tax. Last year's premium £6,344.39 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eric with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Dean, It's time to renew Eric's cover with Animal Friends. Thank you for trusting us with Eric's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eric has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,117.72 including insurance premium tax. Last year's premium £6,344.39 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eric with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Dean, Dear Mr Dean, Dear Mr Dean, It's time to renew Eric's cover with Animal Friends. Thank you for trusting us with Eric's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Eric's cover with Animal Friends. Thank you for trusting us with Eric's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Eric's cover with Animal Friends. Thank you for trusting us with Eric's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eric has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Eric has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Eric has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,117.72 including insurance premium tax. Last year's premium £6,344.39 including insurance premium tax. This year's premium £7,117.72 including insurance premium tax. This year's premium £7,117.72 including insurance premium tax. Last year's premium £6,344.39 including insurance premium tax. Last year's premium £6,344.39 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eric with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Eric with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Eric with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Eric. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Eric, your renewal will take effect from Wed 08 October, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Tom Hall, Flat 8 Willis walk Kevinmouth L25 9TB Policy Details Policy number: ke__nuxid.mqslsd Policy start date: Wed 08 October, 2025 Policy end date: Saturday 29 April, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Eric Pet type: Dog Pet date of birth: Tuesday 03 September, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,697.24 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,117.72 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £208.60 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wed 08 October, 2025. Your standard monthly payment of £9,916.05 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Tom Hall Flat 8 Willis walk Kevinmouth L25 9TB Eric's Policy Renewal Date: Wed 08 October, 2025 Policy Number: ke__nuxid.mqslsd New monthly premium £9,916.05 This year's annual premium £7,117.72 Last year's annual premium £6,344.39 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 10/01/2022 Dear Mr Dean It's time to renew Eric’s cover with Animal Friends . Thank you for trusting us with Eric's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Eric is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Eric It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Eric as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Eric gets older As Eric is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Eric is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wed 08 October, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
ke__nuxid.mqslsd
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Saturday 29 April, 2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Wed 08 October, 2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (UOCGXCOXKNMMBK) Title Dear Mr Burgess, It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,320.36 including insurance premium tax. Last year's premium £2,452.23 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Burgess, It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,320.36 including insurance premium tax. Last year's premium £2,452.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Burgess, Dear Mr Burgess, Dear Mr Burgess, It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,320.36 including insurance premium tax. Last year's premium £2,452.23 including insurance premium tax. This year's premium £4,320.36 including insurance premium tax. This year's premium £4,320.36 including insurance premium tax. Last year's premium £2,452.23 including insurance premium tax. Last year's premium £2,452.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Megan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Megan, your renewal will take effect from 28/02/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Lynne Martin, Flat 2 Lyons forks East Jennifer TR05 8LB Policy Details Policy number: UOCGXCOXKNMMBK Policy start date: 28/02/21 Policy end date: 2021-10-06 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Megan Pet type: Dog Pet date of birth: 17/07/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,295.26 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,320.36 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £646.10 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 28/02/21. Your standard monthly payment of £9,418.58 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Lynne Martin Flat 2 Lyons forks East Jennifer TR05 8LB Megan's Policy Renewal Date: 28/02/21 Policy Number: UOCGXCOXKNMMBK New monthly premium £9,418.58 This year's annual premium £4,320.36 Last year's annual premium £2,452.23 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 11 February, 2024 Dear Mr Burgess It's time to renew Megan’s cover with Animal Friends . Thank you for trusting us with Megan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Megan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Megan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Megan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Megan gets older As Megan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Megan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 28/02/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
UOCGXCOXKNMMBK
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2021-10-06
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
28/02/21
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (3QGF/0TV4PP//NL) Title Dear Mr Lewis, It's time to renew Derek's cover with Animal Friends. Thank you for trusting us with Derek's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Derek has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,969.61 including insurance premium tax. Last year's premium £8,649.56 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Derek with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lewis, It's time to renew Derek's cover with Animal Friends. Thank you for trusting us with Derek's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Derek has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,969.61 including insurance premium tax. Last year's premium £8,649.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Derek with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lewis, Dear Mr Lewis, Dear Mr Lewis, It's time to renew Derek's cover with Animal Friends. Thank you for trusting us with Derek's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Derek's cover with Animal Friends. Thank you for trusting us with Derek's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Derek's cover with Animal Friends. Thank you for trusting us with Derek's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Derek has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Derek has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Derek has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,969.61 including insurance premium tax. Last year's premium £8,649.56 including insurance premium tax. This year's premium £4,969.61 including insurance premium tax. This year's premium £4,969.61 including insurance premium tax. Last year's premium £8,649.56 including insurance premium tax. Last year's premium £8,649.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Derek with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Derek with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Derek with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Derek. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Derek, your renewal will take effect from 27/05/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Vincent Davies, 465 Matthews mountains McLeanmouth AL3H 6NJ Policy Details Policy number: 3QGF/0TV4PP//NL Policy start date: 27/05/2019 Policy end date: 05/08/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Derek Pet type: Dog Pet date of birth: Friday 28 June, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,438.62 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,969.61 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,335.39 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 27/05/2019. Your standard monthly payment of £2,263.86 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Vincent Davies 465 Matthews mountains McLeanmouth AL3H 6NJ Derek's Policy Renewal Date: 27/05/2019 Policy Number: 3QGF/0TV4PP//NL New monthly premium £2,263.86 This year's annual premium £4,969.61 Last year's annual premium £8,649.56 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wed 04 January, 2023 Dear Mr Lewis It's time to renew Derek’s cover with Animal Friends . Thank you for trusting us with Derek's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Derek is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Derek It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Derek as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Derek gets older As Derek is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Derek is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 27/05/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
3QGF/0TV4PP//NL
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
05/08/2022
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
27/05/2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (0FQJV91) Title Dear Mr Thomas, It's time to renew Vanessa's cover with Animal Friends. Thank you for trusting us with Vanessa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Vanessa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,998.93 including insurance premium tax. Last year's premium £1,516.97 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Vanessa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Thomas, It's time to renew Vanessa's cover with Animal Friends. Thank you for trusting us with Vanessa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Vanessa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,998.93 including insurance premium tax. Last year's premium £1,516.97 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Vanessa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Thomas, Dear Mr Thomas, Dear Mr Thomas, It's time to renew Vanessa's cover with Animal Friends. Thank you for trusting us with Vanessa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Vanessa's cover with Animal Friends. Thank you for trusting us with Vanessa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Vanessa's cover with Animal Friends. Thank you for trusting us with Vanessa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Vanessa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Vanessa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Vanessa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,998.93 including insurance premium tax. Last year's premium £1,516.97 including insurance premium tax. This year's premium £6,998.93 including insurance premium tax. This year's premium £6,998.93 including insurance premium tax. Last year's premium £1,516.97 including insurance premium tax. Last year's premium £1,516.97 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Vanessa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Vanessa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Vanessa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Vanessa. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Vanessa, your renewal will take effect from Thursday 18 April, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Sylvia Banks, Flat 23 Antony crossing Lake Sandra L8 4NB Policy Details Policy number: 0FQJV91 Policy start date: Thursday 18 April, 2019 Policy end date: Fri 22 March, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Vanessa Pet type: Dog Pet date of birth: 28 June, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,906.20 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,998.93 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,109.16 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thursday 18 April, 2019. Your standard monthly payment of £4,361.66 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Sylvia Banks Flat 23 Antony crossing Lake Sandra L8 4NB Vanessa's Policy Renewal Date: Thursday 18 April, 2019 Policy Number: 0FQJV91 New monthly premium £4,361.66 This year's annual premium £6,998.93 Last year's annual premium £1,516.97 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2019-02-06 Dear Mr Thomas It's time to renew Vanessa’s cover with Animal Friends . Thank you for trusting us with Vanessa's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Vanessa is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Vanessa It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Vanessa as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Vanessa gets older As Vanessa is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Vanessa is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thursday 18 April, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
0FQJV91
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Fri 22 March, 2019
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Thursday 18 April, 2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (mnqlvk_sxs-ba) Title Dear Mr Ferguson, It's time to renew Katie's cover with Animal Friends. Thank you for trusting us with Katie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Katie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,563.36 including insurance premium tax. Last year's premium £3,603.70 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Katie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Ferguson, It's time to renew Katie's cover with Animal Friends. Thank you for trusting us with Katie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Katie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,563.36 including insurance premium tax. Last year's premium £3,603.70 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Katie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Ferguson, Dear Mr Ferguson, Dear Mr Ferguson, It's time to renew Katie's cover with Animal Friends. Thank you for trusting us with Katie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Katie's cover with Animal Friends. Thank you for trusting us with Katie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Katie's cover with Animal Friends. Thank you for trusting us with Katie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Katie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Katie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Katie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,563.36 including insurance premium tax. Last year's premium £3,603.70 including insurance premium tax. This year's premium £3,563.36 including insurance premium tax. This year's premium £3,563.36 including insurance premium tax. Last year's premium £3,603.70 including insurance premium tax. Last year's premium £3,603.70 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Katie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Katie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Katie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Katie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Katie, your renewal will take effect from 2020-01-07. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Bradley Thomas, 4 Murphy harbor East Bernard W10 2BH Policy Details Policy number: mnqlvk_sxs-ba Policy start date: 2020-01-07 Policy end date: Tue 08 July, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Katie Pet type: Dog Pet date of birth: 17 June, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,002.73 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,563.36 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,529.15 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2020-01-07. Your standard monthly payment of £5,718.55 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Bradley Thomas 4 Murphy harbor East Bernard W10 2BH Katie's Policy Renewal Date: 2020-01-07 Policy Number: mnqlvk_sxs-ba New monthly premium £5,718.55 This year's annual premium £3,563.36 Last year's annual premium £3,603.70 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 06/07/2024 Dear Mr Ferguson It's time to renew Katie’s cover with Animal Friends . Thank you for trusting us with Katie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Katie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Katie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Katie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Katie gets older As Katie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Katie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2020-01-07. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
mnqlvk_sxs-ba
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Tue 08 July, 2025
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2020-01-07
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (dlfvdn-dsysdtgj) Title Dear Mr Howarth, It's time to renew Mark's cover with Animal Friends. Thank you for trusting us with Mark's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mark has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,778.94 including insurance premium tax. Last year's premium £9,566.95 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mark with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Howarth, It's time to renew Mark's cover with Animal Friends. Thank you for trusting us with Mark's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mark has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,778.94 including insurance premium tax. Last year's premium £9,566.95 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mark with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Howarth, Dear Mr Howarth, Dear Mr Howarth, It's time to renew Mark's cover with Animal Friends. Thank you for trusting us with Mark's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mark's cover with Animal Friends. Thank you for trusting us with Mark's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mark's cover with Animal Friends. Thank you for trusting us with Mark's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mark has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mark has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mark has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,778.94 including insurance premium tax. Last year's premium £9,566.95 including insurance premium tax. This year's premium £7,778.94 including insurance premium tax. This year's premium £7,778.94 including insurance premium tax. Last year's premium £9,566.95 including insurance premium tax. Last year's premium £9,566.95 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mark with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mark with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mark with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Mark. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Mark, your renewal will take effect from Mon 20 February, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Marie Dunn, 794 Lee lane Lake Elliotborough BB15 3PP Policy Details Policy number: dlfvdn-dsysdtgj Policy start date: Mon 20 February, 2023 Policy end date: 08/08/23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Mark Pet type: Dog Pet date of birth: 21/08/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,642.35 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,778.94 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,052.55 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 20 February, 2023. Your standard monthly payment of £1,386.42 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Marie Dunn 794 Lee lane Lake Elliotborough BB15 3PP Mark's Policy Renewal Date: Mon 20 February, 2023 Policy Number: dlfvdn-dsysdtgj New monthly premium £1,386.42 This year's annual premium £7,778.94 Last year's annual premium £9,566.95 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 02/11/2023 Dear Mr Howarth It's time to renew Mark’s cover with Animal Friends . Thank you for trusting us with Mark's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Mark is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Mark It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Mark as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Mark gets older As Mark is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Mark is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 20 February, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
dlfvdn-dsysdtgj
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
08/08/23
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Mon 20 February, 2023
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (CNIFXTLMPK) Title Dear Mr Nash, It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,540.55 including insurance premium tax. Last year's premium £5,259.81 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Nash, It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,540.55 including insurance premium tax. Last year's premium £5,259.81 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Nash, Dear Mr Nash, Dear Mr Nash, It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,540.55 including insurance premium tax. Last year's premium £5,259.81 including insurance premium tax. This year's premium £9,540.55 including insurance premium tax. This year's premium £9,540.55 including insurance premium tax. Last year's premium £5,259.81 including insurance premium tax. Last year's premium £5,259.81 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Julie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Julie, your renewal will take effect from 2021-01-01. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Marie Brown, Studio 7 Howard wells Thomasshire B87 6BL Policy Details Policy number: CNIFXTLMPK Policy start date: 2021-01-01 Policy end date: 30/09/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Julie Pet type: Dog Pet date of birth: 11/05/2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,053.50 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,540.55 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £106.24 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-01-01. Your standard monthly payment of £8,260.58 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Marie Brown Studio 7 Howard wells Thomasshire B87 6BL Julie's Policy Renewal Date: 2021-01-01 Policy Number: CNIFXTLMPK New monthly premium £8,260.58 This year's annual premium £9,540.55 Last year's annual premium £5,259.81 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 22/01/26 Dear Mr Nash It's time to renew Julie’s cover with Animal Friends . Thank you for trusting us with Julie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Julie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Julie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Julie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Julie gets older As Julie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Julie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-01-01. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
CNIFXTLMPK
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
30/09/2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2021-01-01
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (JWLEAUKBLNGSEDQHSDLRE) Title Dear Mr Price, It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,698.26 including insurance premium tax. Last year's premium £3,196.62 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Price, It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,698.26 including insurance premium tax. Last year's premium £3,196.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Price, Dear Mr Price, Dear Mr Price, It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,698.26 including insurance premium tax. Last year's premium £3,196.62 including insurance premium tax. This year's premium £9,698.26 including insurance premium tax. This year's premium £9,698.26 including insurance premium tax. Last year's premium £3,196.62 including insurance premium tax. Last year's premium £3,196.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Richard. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Richard, your renewal will take effect from 10 January, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Lesley Perry, 0 Hall loaf East Stacey HX68 6YN Policy Details Policy number: JWLEAUKBLNGSEDQHSDLRE Policy start date: 10 January, 2025 Policy end date: 10/08/25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Richard Pet type: Dog Pet date of birth: Tue 25 February, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,511.60 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,698.26 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,021.83 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 10 January, 2025. Your standard monthly payment of £4,210.44 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Lesley Perry 0 Hall loaf East Stacey HX68 6YN Richard's Policy Renewal Date: 10 January, 2025 Policy Number: JWLEAUKBLNGSEDQHSDLRE New monthly premium £4,210.44 This year's annual premium £9,698.26 Last year's annual premium £3,196.62 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 24 July, 2023 Dear Mr Price It's time to renew Richard’s cover with Animal Friends . Thank you for trusting us with Richard's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Richard is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Richard It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Richard as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Richard gets older As Richard is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Richard is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 10 January, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
JWLEAUKBLNGSEDQHSDLRE
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
10/08/25
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
10 January, 2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (2/F/ZX9S/5I) Title Dear Mr Booth, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £102.13 including insurance premium tax. Last year's premium £1,183.87 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Booth, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £102.13 including insurance premium tax. Last year's premium £1,183.87 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Booth, Dear Mr Booth, Dear Mr Booth, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £102.13 including insurance premium tax. Last year's premium £1,183.87 including insurance premium tax. This year's premium £102.13 including insurance premium tax. This year's premium £102.13 including insurance premium tax. Last year's premium £1,183.87 including insurance premium tax. Last year's premium £1,183.87 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Margaret. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Margaret, your renewal will take effect from 2019-07-30. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Guy Spencer, 19 Matthews islands Walshberg DH70 9EW Policy Details Policy number: 2/F/ZX9S/5I Policy start date: 2019-07-30 Policy end date: 13 September, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Margaret Pet type: Dog Pet date of birth: 23/12/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,185.99 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £102.13 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,711.43 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2019-07-30. Your standard monthly payment of £8,780.64 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Guy Spencer 19 Matthews islands Walshberg DH70 9EW Margaret's Policy Renewal Date: 2019-07-30 Policy Number: 2/F/ZX9S/5I New monthly premium £8,780.64 This year's annual premium £102.13 Last year's annual premium £1,183.87 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wednesday 06 August, 2025 Dear Mr Booth It's time to renew Margaret’s cover with Animal Friends . Thank you for trusting us with Margaret's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Margaret is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Margaret It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Margaret as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Margaret gets older As Margaret is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Margaret is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2019-07-30. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
2/F/ZX9S/5I
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
13 September, 2019
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2019-07-30
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (ATMLKIPL/YX) Title Dear Mr Gibbs, It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,221.44 including insurance premium tax. Last year's premium £2,932.06 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Gibbs, It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,221.44 including insurance premium tax. Last year's premium £2,932.06 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Gibbs, Dear Mr Gibbs, Dear Mr Gibbs, It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,221.44 including insurance premium tax. Last year's premium £2,932.06 including insurance premium tax. This year's premium £8,221.44 including insurance premium tax. This year's premium £8,221.44 including insurance premium tax. Last year's premium £2,932.06 including insurance premium tax. Last year's premium £2,932.06 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for David. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for David, your renewal will take effect from 2023-05-12. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Neil Taylor-Carey, Studio 17R Allen branch Normanchester W1G 0UE Policy Details Policy number: ATMLKIPL/YX Policy start date: 2023-05-12 Policy end date: Wednesday 29 September, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: David Pet type: Dog Pet date of birth: Saturday 03 June, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,134.49 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,221.44 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,177.15 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2023-05-12. Your standard monthly payment of £4,174.66 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Neil Taylor-Carey Studio 17R Allen branch Normanchester W1G 0UE David's Policy Renewal Date: 2023-05-12 Policy Number: ATMLKIPL/YX New monthly premium £4,174.66 This year's annual premium £8,221.44 Last year's annual premium £2,932.06 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 01/05/25 Dear Mr Gibbs It's time to renew David’s cover with Animal Friends . Thank you for trusting us with David's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and David is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for David It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about David as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As David gets older As David is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because David is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2023-05-12. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
ATMLKIPL/YX
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Wednesday 29 September, 2021
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2023-05-12
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (cw_xucqlucjzp) Title Dear Mr Jones, It's time to renew Jack's cover with Animal Friends. Thank you for trusting us with Jack's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jack has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,749.25 including insurance premium tax. Last year's premium £12.04 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jack with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jones, It's time to renew Jack's cover with Animal Friends. Thank you for trusting us with Jack's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jack has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,749.25 including insurance premium tax. Last year's premium £12.04 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jack with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jones, Dear Mr Jones, Dear Mr Jones, It's time to renew Jack's cover with Animal Friends. Thank you for trusting us with Jack's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jack's cover with Animal Friends. Thank you for trusting us with Jack's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jack's cover with Animal Friends. Thank you for trusting us with Jack's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jack has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jack has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jack has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,749.25 including insurance premium tax. Last year's premium £12.04 including insurance premium tax. This year's premium £7,749.25 including insurance premium tax. This year's premium £7,749.25 including insurance premium tax. Last year's premium £12.04 including insurance premium tax. Last year's premium £12.04 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jack with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jack with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jack with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jack. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jack, your renewal will take effect from 01 August, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Cameron Ashton, Studio 26 Reece extension Geraldineborough WN51 8ZB Policy Details Policy number: cw_xucqlucjzp Policy start date: 01 August, 2025 Policy end date: 2021-02-07 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jack Pet type: Dog Pet date of birth: Monday 19 May, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,635.34 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,749.25 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £149.32 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 01 August, 2025. Your standard monthly payment of £1,597.82 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Cameron Ashton Studio 26 Reece extension Geraldineborough WN51 8ZB Jack's Policy Renewal Date: 01 August, 2025 Policy Number: cw_xucqlucjzp New monthly premium £1,597.82 This year's annual premium £7,749.25 Last year's annual premium £12.04 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 18 March, 2019 Dear Mr Jones It's time to renew Jack’s cover with Animal Friends . Thank you for trusting us with Jack's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jack is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jack It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jack as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jack gets older As Jack is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jack is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 01 August, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
cw_xucqlucjzp
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2021-02-07
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
01 August, 2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (ypykilayza) Title Dear Mr Mills, It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,778.20 including insurance premium tax. Last year's premium £6,086.97 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Mills, It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,778.20 including insurance premium tax. Last year's premium £6,086.97 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Mills, Dear Mr Mills, Dear Mr Mills, It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,778.20 including insurance premium tax. Last year's premium £6,086.97 including insurance premium tax. This year's premium £3,778.20 including insurance premium tax. This year's premium £3,778.20 including insurance premium tax. Last year's premium £6,086.97 including insurance premium tax. Last year's premium £6,086.97 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Angela. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Angela, your renewal will take effect from 17/06/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr William Hancock, Studio 2 Fox groves East Louise PH2A 4LE Policy Details Policy number: ypykilayza Policy start date: 17/06/2019 Policy end date: 30/12/19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Angela Pet type: Dog Pet date of birth: Friday 07 June, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,223.31 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,778.20 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,439.23 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 17/06/2019. Your standard monthly payment of £1,183.09 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr William Hancock Studio 2 Fox groves East Louise PH2A 4LE Angela's Policy Renewal Date: 17/06/2019 Policy Number: ypykilayza New monthly premium £1,183.09 This year's annual premium £3,778.20 Last year's annual premium £6,086.97 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 06/03/2024 Dear Mr Mills It's time to renew Angela’s cover with Animal Friends . Thank you for trusting us with Angela's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Angela is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Angela It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Angela as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Angela gets older As Angela is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Angela is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 17/06/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
ypykilayza
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
30/12/19
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
17/06/2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (uhccmmx) Title Dear Mr Brown, It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,651.75 including insurance premium tax. Last year's premium £2,611.83 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Brown, It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,651.75 including insurance premium tax. Last year's premium £2,611.83 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Brown, Dear Mr Brown, Dear Mr Brown, It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,651.75 including insurance premium tax. Last year's premium £2,611.83 including insurance premium tax. This year's premium £5,651.75 including insurance premium tax. This year's premium £5,651.75 including insurance premium tax. Last year's premium £2,611.83 including insurance premium tax. Last year's premium £2,611.83 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Paige. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Paige, your renewal will take effect from 30/03/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rachel Hughes, Flat 16x Jamie parks Gibsonside GU0 4EZ Policy Details Policy number: uhccmmx Policy start date: 30/03/2020 Policy end date: 05/07/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Paige Pet type: Dog Pet date of birth: 17 March, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,001.00 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,651.75 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,631.59 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 30/03/2020. Your standard monthly payment of £7,875.58 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rachel Hughes Flat 16x Jamie parks Gibsonside GU0 4EZ Paige's Policy Renewal Date: 30/03/2020 Policy Number: uhccmmx New monthly premium £7,875.58 This year's annual premium £5,651.75 Last year's annual premium £2,611.83 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 17/05/24 Dear Mr Brown It's time to renew Paige’s cover with Animal Friends . Thank you for trusting us with Paige's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Paige is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Paige It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Paige as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Paige gets older As Paige is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Paige is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 30/03/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
uhccmmx
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
05/07/2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
30/03/2020
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (X56W79E5C7YVRF) Title Dear Mr Richards, It's time to renew Hayley's cover with Animal Friends. Thank you for trusting us with Hayley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hayley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,296.64 including insurance premium tax. Last year's premium £5,995.72 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hayley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Richards, It's time to renew Hayley's cover with Animal Friends. Thank you for trusting us with Hayley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hayley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,296.64 including insurance premium tax. Last year's premium £5,995.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hayley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Richards, Dear Mr Richards, Dear Mr Richards, It's time to renew Hayley's cover with Animal Friends. Thank you for trusting us with Hayley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hayley's cover with Animal Friends. Thank you for trusting us with Hayley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hayley's cover with Animal Friends. Thank you for trusting us with Hayley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hayley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hayley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hayley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,296.64 including insurance premium tax. Last year's premium £5,995.72 including insurance premium tax. This year's premium £3,296.64 including insurance premium tax. This year's premium £3,296.64 including insurance premium tax. Last year's premium £5,995.72 including insurance premium tax. Last year's premium £5,995.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hayley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hayley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hayley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Hayley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Hayley, your renewal will take effect from 2025-02-04. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Keith Johnson, 975 Roger mission Eileenborough B9 9GT Policy Details Policy number: X56W79E5C7YVRF Policy start date: 2025-02-04 Policy end date: 04/10/23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Hayley Pet type: Dog Pet date of birth: 20/05/25 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,674.89 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,296.64 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,475.58 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2025-02-04. Your standard monthly payment of £5,460.24 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Keith Johnson 975 Roger mission Eileenborough B9 9GT Hayley's Policy Renewal Date: 2025-02-04 Policy Number: X56W79E5C7YVRF New monthly premium £5,460.24 This year's annual premium £3,296.64 Last year's annual premium £5,995.72 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18 May, 2021 Dear Mr Richards It's time to renew Hayley’s cover with Animal Friends . Thank you for trusting us with Hayley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Hayley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Hayley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Hayley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Hayley gets older As Hayley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Hayley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2025-02-04. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
X56W79E5C7YVRF
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
04/10/23
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2025-02-04
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (WEL4-PQU) Title Dear Mr Smith, It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,763.02 including insurance premium tax. Last year's premium £7,193.55 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,763.02 including insurance premium tax. Last year's premium £7,193.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,763.02 including insurance premium tax. Last year's premium £7,193.55 including insurance premium tax. This year's premium £5,763.02 including insurance premium tax. This year's premium £5,763.02 including insurance premium tax. Last year's premium £7,193.55 including insurance premium tax. Last year's premium £7,193.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Shirley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Shirley, your renewal will take effect from 22 August, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Leon Barton, 940 Alex islands South Laura M4A 9SL Policy Details Policy number: WEL4-PQU Policy start date: 22 August, 2025 Policy end date: Tuesday 06 February, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Shirley Pet type: Dog Pet date of birth: Friday 07 October, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £100.40 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,763.02 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £655.09 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 22 August, 2025. Your standard monthly payment of £367.25 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Leon Barton 940 Alex islands South Laura M4A 9SL Shirley's Policy Renewal Date: 22 August, 2025 Policy Number: WEL4-PQU New monthly premium £367.25 This year's annual premium £5,763.02 Last year's annual premium £7,193.55 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 24/07/21 Dear Mr Smith It's time to renew Shirley’s cover with Animal Friends . Thank you for trusting us with Shirley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Shirley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Shirley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Shirley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Shirley gets older As Shirley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Shirley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 22 August, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
WEL4-PQU
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Tuesday 06 February, 2024
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
22 August, 2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (QDZEB-_M99BNWXWRMB) Title Dear Mr Herbert, It's time to renew Carole's cover with Animal Friends. Thank you for trusting us with Carole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,677.59 including insurance premium tax. Last year's premium £1,688.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Herbert, It's time to renew Carole's cover with Animal Friends. Thank you for trusting us with Carole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,677.59 including insurance premium tax. Last year's premium £1,688.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Herbert, Dear Mr Herbert, Dear Mr Herbert, It's time to renew Carole's cover with Animal Friends. Thank you for trusting us with Carole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carole's cover with Animal Friends. Thank you for trusting us with Carole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carole's cover with Animal Friends. Thank you for trusting us with Carole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,677.59 including insurance premium tax. Last year's premium £1,688.16 including insurance premium tax. This year's premium £5,677.59 including insurance premium tax. This year's premium £5,677.59 including insurance premium tax. Last year's premium £1,688.16 including insurance premium tax. Last year's premium £1,688.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Carole. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Carole, your renewal will take effect from 20 May, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Gavin Rogers, 942 Reid throughway South Bruce G0E 9TQ Policy Details Policy number: QDZEB-_M99BNWXWRMB Policy start date: 20 May, 2021 Policy end date: 19 September, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Carole Pet type: Dog Pet date of birth: 30/06/23 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,811.23 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,677.59 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,660.05 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 20 May, 2021. Your standard monthly payment of £4,250.59 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Gavin Rogers 942 Reid throughway South Bruce G0E 9TQ Carole's Policy Renewal Date: 20 May, 2021 Policy Number: QDZEB-_M99BNWXWRMB New monthly premium £4,250.59 This year's annual premium £5,677.59 Last year's annual premium £1,688.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 22/05/19 Dear Mr Herbert It's time to renew Carole’s cover with Animal Friends . Thank you for trusting us with Carole's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Carole is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Carole It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Carole as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Carole gets older As Carole is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Carole is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 20 May, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
QDZEB-_M99BNWXWRMB
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
19 September, 2019
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
20 May, 2021
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (ZN_TJYRZR.N) Title Dear Mr Morris, It's time to renew Elizabeth's cover with Animal Friends. Thank you for trusting us with Elizabeth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elizabeth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,968.09 including insurance premium tax. Last year's premium £5,820.63 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elizabeth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Morris, It's time to renew Elizabeth's cover with Animal Friends. Thank you for trusting us with Elizabeth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elizabeth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,968.09 including insurance premium tax. Last year's premium £5,820.63 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elizabeth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Morris, Dear Mr Morris, Dear Mr Morris, It's time to renew Elizabeth's cover with Animal Friends. Thank you for trusting us with Elizabeth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elizabeth's cover with Animal Friends. Thank you for trusting us with Elizabeth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elizabeth's cover with Animal Friends. Thank you for trusting us with Elizabeth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elizabeth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elizabeth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elizabeth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,968.09 including insurance premium tax. Last year's premium £5,820.63 including insurance premium tax. This year's premium £7,968.09 including insurance premium tax. This year's premium £7,968.09 including insurance premium tax. Last year's premium £5,820.63 including insurance premium tax. Last year's premium £5,820.63 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elizabeth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elizabeth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elizabeth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Elizabeth. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Elizabeth, your renewal will take effect from Monday 23 December, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Liam Pickering, 813 Barker village South Stephanie W07 3SZ Policy Details Policy number: ZN_TJYRZR.N Policy start date: Monday 23 December, 2024 Policy end date: 2023-12-01 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Elizabeth Pet type: Dog Pet date of birth: Mon 08 September, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £379.38 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,968.09 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,829.74 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Monday 23 December, 2024. Your standard monthly payment of £1,941.23 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Liam Pickering 813 Barker village South Stephanie W07 3SZ Elizabeth's Policy Renewal Date: Monday 23 December, 2024 Policy Number: ZN_TJYRZR.N New monthly premium £1,941.23 This year's annual premium £7,968.09 Last year's annual premium £5,820.63 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 03 July, 2025 Dear Mr Morris It's time to renew Elizabeth’s cover with Animal Friends . Thank you for trusting us with Elizabeth's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Elizabeth is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Elizabeth It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Elizabeth as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Elizabeth gets older As Elizabeth is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Elizabeth is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Monday 23 December, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
ZN_TJYRZR.N
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2023-12-01
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Monday 23 December, 2024
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (qjkcizrnlmav-ta.x) Title Dear Mr Jackson, It's time to renew Zoe's cover with Animal Friends. Thank you for trusting us with Zoe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Zoe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,793.41 including insurance premium tax. Last year's premium £6,696.52 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Zoe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jackson, It's time to renew Zoe's cover with Animal Friends. Thank you for trusting us with Zoe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Zoe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,793.41 including insurance premium tax. Last year's premium £6,696.52 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Zoe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jackson, Dear Mr Jackson, Dear Mr Jackson, It's time to renew Zoe's cover with Animal Friends. Thank you for trusting us with Zoe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Zoe's cover with Animal Friends. Thank you for trusting us with Zoe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Zoe's cover with Animal Friends. Thank you for trusting us with Zoe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Zoe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Zoe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Zoe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,793.41 including insurance premium tax. Last year's premium £6,696.52 including insurance premium tax. This year's premium £9,793.41 including insurance premium tax. This year's premium £9,793.41 including insurance premium tax. Last year's premium £6,696.52 including insurance premium tax. Last year's premium £6,696.52 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Zoe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Zoe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Zoe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Zoe. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Zoe, your renewal will take effect from 12 July, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jean Hall, Flat 84 Leslie mountains New Harrietborough W01 1GF Policy Details Policy number: qjkcizrnlmav-ta.x Policy start date: 12 July, 2019 Policy end date: Thursday 22 January, 2026 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Zoe Pet type: Dog Pet date of birth: 09/11/21 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £528.27 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,793.41 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,332.51 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 12 July, 2019. Your standard monthly payment of £7,001.79 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jean Hall Flat 84 Leslie mountains New Harrietborough W01 1GF Zoe's Policy Renewal Date: 12 July, 2019 Policy Number: qjkcizrnlmav-ta.x New monthly premium £7,001.79 This year's annual premium £9,793.41 Last year's annual premium £6,696.52 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-08-09 Dear Mr Jackson It's time to renew Zoe’s cover with Animal Friends . Thank you for trusting us with Zoe's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Zoe is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Zoe It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Zoe as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Zoe gets older As Zoe is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Zoe is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 12 July, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
qjkcizrnlmav-ta.x
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Thursday 22 January, 2026
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
12 July, 2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (N7/-7RRNHUYAKG.VA8) Title Dear Mr Smith, It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,190.49 including insurance premium tax. Last year's premium £244.67 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,190.49 including insurance premium tax. Last year's premium £244.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,190.49 including insurance premium tax. Last year's premium £244.67 including insurance premium tax. This year's premium £2,190.49 including insurance premium tax. This year's premium £2,190.49 including insurance premium tax. Last year's premium £244.67 including insurance premium tax. Last year's premium £244.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Judith. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Judith, your renewal will take effect from 11 December, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Eileen White, Studio 69u Harriet tunnel Prattland DD30 9FZ Policy Details Policy number: N7/-7RRNHUYAKG.VA8 Policy start date: 11 December, 2023 Policy end date: 01/06/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Judith Pet type: Dog Pet date of birth: Thu 22 July, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,281.34 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,190.49 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,691.79 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11 December, 2023. Your standard monthly payment of £193.74 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Eileen White Studio 69u Harriet tunnel Prattland DD30 9FZ Judith's Policy Renewal Date: 11 December, 2023 Policy Number: N7/-7RRNHUYAKG.VA8 New monthly premium £193.74 This year's annual premium £2,190.49 Last year's annual premium £244.67 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 23 June, 2024 Dear Mr Smith It's time to renew Judith’s cover with Animal Friends . Thank you for trusting us with Judith's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Judith is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Judith It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Judith as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Judith gets older As Judith is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Judith is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11 December, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
N7/-7RRNHUYAKG.VA8
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
01/06/2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
11 December, 2023
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (WF/EN11XTHF2XDQO_6Z4) Title Dear Mr Anderson, It's time to renew Janice's cover with Animal Friends. Thank you for trusting us with Janice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Janice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,895.96 including insurance premium tax. Last year's premium £6,728.77 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Janice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Anderson, It's time to renew Janice's cover with Animal Friends. Thank you for trusting us with Janice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Janice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,895.96 including insurance premium tax. Last year's premium £6,728.77 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Janice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Anderson, Dear Mr Anderson, Dear Mr Anderson, It's time to renew Janice's cover with Animal Friends. Thank you for trusting us with Janice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Janice's cover with Animal Friends. Thank you for trusting us with Janice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Janice's cover with Animal Friends. Thank you for trusting us with Janice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Janice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Janice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Janice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,895.96 including insurance premium tax. Last year's premium £6,728.77 including insurance premium tax. This year's premium £6,895.96 including insurance premium tax. This year's premium £6,895.96 including insurance premium tax. Last year's premium £6,728.77 including insurance premium tax. Last year's premium £6,728.77 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Janice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Janice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Janice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Janice. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Janice, your renewal will take effect from Sat 06 May, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Naomi Smith-Faulkner, 6 Gordon inlet New Tracyberg E20 4WD Policy Details Policy number: WF/EN11XTHF2XDQO_6Z4 Policy start date: Sat 06 May, 2023 Policy end date: 10/08/21 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Janice Pet type: Dog Pet date of birth: 2025-07-16 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,785.92 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,895.96 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,859.18 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sat 06 May, 2023. Your standard monthly payment of £9,994.16 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Naomi Smith-Faulkner 6 Gordon inlet New Tracyberg E20 4WD Janice's Policy Renewal Date: Sat 06 May, 2023 Policy Number: WF/EN11XTHF2XDQO_6Z4 New monthly premium £9,994.16 This year's annual premium £6,895.96 Last year's annual premium £6,728.77 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2022-05-15 Dear Mr Anderson It's time to renew Janice’s cover with Animal Friends . Thank you for trusting us with Janice's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Janice is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Janice It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Janice as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Janice gets older As Janice is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Janice is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sat 06 May, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
WF/EN11XTHF2XDQO_6Z4
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
10/08/21
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Sat 06 May, 2023
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (ZFQB/Q4L7HE9EBOTQJ) Title Dear Mr Hewitt, It's time to renew Sally's cover with Animal Friends. Thank you for trusting us with Sally's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sally has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,865.78 including insurance premium tax. Last year's premium £2,796.35 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sally with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hewitt, It's time to renew Sally's cover with Animal Friends. Thank you for trusting us with Sally's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sally has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,865.78 including insurance premium tax. Last year's premium £2,796.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sally with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hewitt, Dear Mr Hewitt, Dear Mr Hewitt, It's time to renew Sally's cover with Animal Friends. Thank you for trusting us with Sally's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sally's cover with Animal Friends. Thank you for trusting us with Sally's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sally's cover with Animal Friends. Thank you for trusting us with Sally's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sally has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sally has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sally has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,865.78 including insurance premium tax. Last year's premium £2,796.35 including insurance premium tax. This year's premium £5,865.78 including insurance premium tax. This year's premium £5,865.78 including insurance premium tax. Last year's premium £2,796.35 including insurance premium tax. Last year's premium £2,796.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sally with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sally with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sally with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sally. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sally, your renewal will take effect from 25 August, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Roger Saunders-Matthews, 94 Natasha row Janicemouth HS7 0JH Policy Details Policy number: ZFQB/Q4L7HE9EBOTQJ Policy start date: 25 August, 2024 Policy end date: 2026-01-28 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sally Pet type: Dog Pet date of birth: 16/01/21 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,849.07 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,865.78 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,555.11 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 25 August, 2024. Your standard monthly payment of £8,183.11 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Roger Saunders-Matthews 94 Natasha row Janicemouth HS7 0JH Sally's Policy Renewal Date: 25 August, 2024 Policy Number: ZFQB/Q4L7HE9EBOTQJ New monthly premium £8,183.11 This year's annual premium £5,865.78 Last year's annual premium £2,796.35 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 14 November, 2022 Dear Mr Hewitt It's time to renew Sally’s cover with Animal Friends . Thank you for trusting us with Sally's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sally is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sally It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sally as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sally gets older As Sally is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sally is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 25 August, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
ZFQB/Q4L7HE9EBOTQJ
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2026-01-28
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
25 August, 2024
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (s.-uw_yeg) Title Dear Mr Mann, It's time to renew Bryan's cover with Animal Friends. Thank you for trusting us with Bryan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bryan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,332.84 including insurance premium tax. Last year's premium £1,516.78 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bryan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Mann, It's time to renew Bryan's cover with Animal Friends. Thank you for trusting us with Bryan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bryan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,332.84 including insurance premium tax. Last year's premium £1,516.78 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bryan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Mann, Dear Mr Mann, Dear Mr Mann, It's time to renew Bryan's cover with Animal Friends. Thank you for trusting us with Bryan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bryan's cover with Animal Friends. Thank you for trusting us with Bryan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bryan's cover with Animal Friends. Thank you for trusting us with Bryan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bryan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bryan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bryan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,332.84 including insurance premium tax. Last year's premium £1,516.78 including insurance premium tax. This year's premium £8,332.84 including insurance premium tax. This year's premium £8,332.84 including insurance premium tax. Last year's premium £1,516.78 including insurance premium tax. Last year's premium £1,516.78 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bryan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bryan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bryan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Bryan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Bryan, your renewal will take effect from 29/06/2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Keith Hancock-Perkins, 857 Barnes cliff North Vincentchester AB7N 4XT Policy Details Policy number: s.-uw_yeg Policy start date: 29/06/2022 Policy end date: 2020-10-13 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Bryan Pet type: Dog Pet date of birth: Monday 17 February, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,574.16 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,332.84 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,438.09 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 29/06/2022. Your standard monthly payment of £715.18 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Keith Hancock-Perkins 857 Barnes cliff North Vincentchester AB7N 4XT Bryan's Policy Renewal Date: 29/06/2022 Policy Number: s.-uw_yeg New monthly premium £715.18 This year's annual premium £8,332.84 Last year's annual premium £1,516.78 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 10 October, 2021 Dear Mr Mann It's time to renew Bryan’s cover with Animal Friends . Thank you for trusting us with Bryan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Bryan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Bryan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Bryan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Bryan gets older As Bryan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Bryan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 29/06/2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
s.-uw_yeg
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2020-10-13
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
29/06/2022
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (xlo/-wzaq) Title Dear Mr Pickering, It's time to renew Molly's cover with Animal Friends. Thank you for trusting us with Molly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Molly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £197.14 including insurance premium tax. Last year's premium £1,635.43 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Molly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Pickering, It's time to renew Molly's cover with Animal Friends. Thank you for trusting us with Molly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Molly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £197.14 including insurance premium tax. Last year's premium £1,635.43 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Molly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Pickering, Dear Mr Pickering, Dear Mr Pickering, It's time to renew Molly's cover with Animal Friends. Thank you for trusting us with Molly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Molly's cover with Animal Friends. Thank you for trusting us with Molly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Molly's cover with Animal Friends. Thank you for trusting us with Molly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Molly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Molly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Molly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £197.14 including insurance premium tax. Last year's premium £1,635.43 including insurance premium tax. This year's premium £197.14 including insurance premium tax. This year's premium £197.14 including insurance premium tax. Last year's premium £1,635.43 including insurance premium tax. Last year's premium £1,635.43 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Molly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Molly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Molly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Molly. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Molly, your renewal will take effect from 15/01/23. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Leanne Holmes, Flat 46 William ridges Clivefurt B6K 4XA Policy Details Policy number: xlo/-wzaq Policy start date: 15/01/23 Policy end date: Wednesday 04 October, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Molly Pet type: Dog Pet date of birth: 11/06/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,864.11 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £197.14 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,847.89 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 15/01/23. Your standard monthly payment of £5,998.93 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Leanne Holmes Flat 46 William ridges Clivefurt B6K 4XA Molly's Policy Renewal Date: 15/01/23 Policy Number: xlo/-wzaq New monthly premium £5,998.93 This year's annual premium £197.14 Last year's annual premium £1,635.43 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 31 May, 2020 Dear Mr Pickering It's time to renew Molly’s cover with Animal Friends . Thank you for trusting us with Molly's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Molly is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Molly It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Molly as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Molly gets older As Molly is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Molly is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 15/01/23. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
xlo/-wzaq
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Wednesday 04 October, 2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
15/01/23
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (wumfni-or/tjxam) Title Dear Mr Armstrong, It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £707.21 including insurance premium tax. Last year's premium £1,402.12 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Armstrong, It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £707.21 including insurance premium tax. Last year's premium £1,402.12 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Armstrong, Dear Mr Armstrong, Dear Mr Armstrong, It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £707.21 including insurance premium tax. Last year's premium £1,402.12 including insurance premium tax. This year's premium £707.21 including insurance premium tax. This year's premium £707.21 including insurance premium tax. Last year's premium £1,402.12 including insurance premium tax. Last year's premium £1,402.12 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gerard. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gerard, your renewal will take effect from 2020-07-27. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Kenneth James, Studio 88 Susan views Tomfort N20 0EA Policy Details Policy number: wumfni-or/tjxam Policy start date: 2020-07-27 Policy end date: 21/02/2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gerard Pet type: Dog Pet date of birth: 15/10/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,418.57 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £707.21 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,258.50 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2020-07-27. Your standard monthly payment of £7,148.08 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Kenneth James Studio 88 Susan views Tomfort N20 0EA Gerard's Policy Renewal Date: 2020-07-27 Policy Number: wumfni-or/tjxam New monthly premium £7,148.08 This year's annual premium £707.21 Last year's annual premium £1,402.12 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 24 June, 2019 Dear Mr Armstrong It's time to renew Gerard’s cover with Animal Friends . Thank you for trusting us with Gerard's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gerard is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gerard It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gerard as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gerard gets older As Gerard is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gerard is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2020-07-27. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
wumfni-or/tjxam
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
21/02/2021
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2020-07-27
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (SNRRNH.LVM_) Title Dear Mr Khan, It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £956.76 including insurance premium tax. Last year's premium £4,176.75 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Khan, It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £956.76 including insurance premium tax. Last year's premium £4,176.75 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Khan, Dear Mr Khan, Dear Mr Khan, It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £956.76 including insurance premium tax. Last year's premium £4,176.75 including insurance premium tax. This year's premium £956.76 including insurance premium tax. This year's premium £956.76 including insurance premium tax. Last year's premium £4,176.75 including insurance premium tax. Last year's premium £4,176.75 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Duncan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Duncan, your renewal will take effect from 20/05/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Danielle Reid-Elliott, 3 Zoe green Watsonchester CA6X 2FQ Policy Details Policy number: SNRRNH.LVM_ Policy start date: 20/05/2019 Policy end date: 12/11/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Duncan Pet type: Dog Pet date of birth: 24/08/22 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,593.99 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £956.76 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,849.30 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 20/05/2019. Your standard monthly payment of £9,406.01 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Danielle Reid-Elliott 3 Zoe green Watsonchester CA6X 2FQ Duncan's Policy Renewal Date: 20/05/2019 Policy Number: SNRRNH.LVM_ New monthly premium £9,406.01 This year's annual premium £956.76 Last year's annual premium £4,176.75 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-09-22 Dear Mr Khan It's time to renew Duncan’s cover with Animal Friends . Thank you for trusting us with Duncan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Duncan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Duncan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Duncan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Duncan gets older As Duncan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Duncan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 20/05/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
SNRRNH.LVM_
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
12/11/2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
20/05/2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (x_rrhk-qigbvk..oyuhqir) Title Dear Mr White, It's time to renew Eileen's cover with Animal Friends. Thank you for trusting us with Eileen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eileen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,335.64 including insurance premium tax. Last year's premium £1,615.49 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eileen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr White, It's time to renew Eileen's cover with Animal Friends. Thank you for trusting us with Eileen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eileen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,335.64 including insurance premium tax. Last year's premium £1,615.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eileen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr White, Dear Mr White, Dear Mr White, It's time to renew Eileen's cover with Animal Friends. Thank you for trusting us with Eileen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Eileen's cover with Animal Friends. Thank you for trusting us with Eileen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Eileen's cover with Animal Friends. Thank you for trusting us with Eileen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eileen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Eileen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Eileen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,335.64 including insurance premium tax. Last year's premium £1,615.49 including insurance premium tax. This year's premium £5,335.64 including insurance premium tax. This year's premium £5,335.64 including insurance premium tax. Last year's premium £1,615.49 including insurance premium tax. Last year's premium £1,615.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eileen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Eileen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Eileen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Eileen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Eileen, your renewal will take effect from Mon 26 April, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Janice Jones, 81 Sian rest Lake Ericchester M7J 9EH Policy Details Policy number: x_rrhk-qigbvk..oyuhqir Policy start date: Mon 26 April, 2021 Policy end date: 16 August, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Eileen Pet type: Dog Pet date of birth: 19/02/2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £814.15 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,335.64 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,647.36 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 26 April, 2021. Your standard monthly payment of £3,458.77 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Janice Jones 81 Sian rest Lake Ericchester M7J 9EH Eileen's Policy Renewal Date: Mon 26 April, 2021 Policy Number: x_rrhk-qigbvk..oyuhqir New monthly premium £3,458.77 This year's annual premium £5,335.64 Last year's annual premium £1,615.49 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18/02/25 Dear Mr White It's time to renew Eileen’s cover with Animal Friends . Thank you for trusting us with Eileen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Eileen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Eileen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Eileen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Eileen gets older As Eileen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Eileen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 26 April, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
x_rrhk-qigbvk..oyuhqir
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
16 August, 2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Mon 26 April, 2021
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (XM0F2MTJ-W0-3862/P0) Title Dear Mr Rowe, It's time to renew Stuart's cover with Animal Friends. Thank you for trusting us with Stuart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stuart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,175.86 including insurance premium tax. Last year's premium £8,237.45 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stuart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Rowe, It's time to renew Stuart's cover with Animal Friends. Thank you for trusting us with Stuart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stuart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,175.86 including insurance premium tax. Last year's premium £8,237.45 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stuart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Rowe, Dear Mr Rowe, Dear Mr Rowe, It's time to renew Stuart's cover with Animal Friends. Thank you for trusting us with Stuart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stuart's cover with Animal Friends. Thank you for trusting us with Stuart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stuart's cover with Animal Friends. Thank you for trusting us with Stuart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stuart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stuart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stuart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,175.86 including insurance premium tax. Last year's premium £8,237.45 including insurance premium tax. This year's premium £4,175.86 including insurance premium tax. This year's premium £4,175.86 including insurance premium tax. Last year's premium £8,237.45 including insurance premium tax. Last year's premium £8,237.45 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stuart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stuart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stuart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Stuart. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Stuart, your renewal will take effect from 02/08/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Elliott Sutton, Flat 63 Connor alley Georgiachester BR3 0TP Policy Details Policy number: XM0F2MTJ-W0-3862/P0 Policy start date: 02/08/22 Policy end date: 18/05/22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Stuart Pet type: Dog Pet date of birth: 09/10/2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,231.39 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,175.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,338.74 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 02/08/22. Your standard monthly payment of £9,334.65 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Elliott Sutton Flat 63 Connor alley Georgiachester BR3 0TP Stuart's Policy Renewal Date: 02/08/22 Policy Number: XM0F2MTJ-W0-3862/P0 New monthly premium £9,334.65 This year's annual premium £4,175.86 Last year's annual premium £8,237.45 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 10/08/2022 Dear Mr Rowe It's time to renew Stuart’s cover with Animal Friends . Thank you for trusting us with Stuart's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Stuart is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Stuart It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Stuart as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Stuart gets older As Stuart is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Stuart is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 02/08/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
XM0F2MTJ-W0-3862/P0
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
18/05/22
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
02/08/22
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (irzarp-h--saucvii/kwh_) Title Dear Mr Taylor, It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,595.88 including insurance premium tax. Last year's premium £3,149.36 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Taylor, It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,595.88 including insurance premium tax. Last year's premium £3,149.36 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Taylor, Dear Mr Taylor, Dear Mr Taylor, It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,595.88 including insurance premium tax. Last year's premium £3,149.36 including insurance premium tax. This year's premium £1,595.88 including insurance premium tax. This year's premium £1,595.88 including insurance premium tax. Last year's premium £3,149.36 including insurance premium tax. Last year's premium £3,149.36 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Martyn. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Martyn, your renewal will take effect from 29/10/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Tony Lee, 9 Katy ford Johnland SE61 0WQ Policy Details Policy number: irzarp-h--saucvii/kwh_ Policy start date: 29/10/2019 Policy end date: 2022-11-18 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Martyn Pet type: Dog Pet date of birth: 2021-09-01 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,336.68 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,595.88 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,914.51 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 29/10/2019. Your standard monthly payment of £8,764.28 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Tony Lee 9 Katy ford Johnland SE61 0WQ Martyn's Policy Renewal Date: 29/10/2019 Policy Number: irzarp-h--saucvii/kwh_ New monthly premium £8,764.28 This year's annual premium £1,595.88 Last year's annual premium £3,149.36 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-11-13 Dear Mr Taylor It's time to renew Martyn’s cover with Animal Friends . Thank you for trusting us with Martyn's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Martyn is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Martyn It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Martyn as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Martyn gets older As Martyn is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Martyn is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 29/10/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
irzarp-h--saucvii/kwh_
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2022-11-18
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
29/10/2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (C.6E9Z-Y5IHKZLWX) Title Dear Mr Evans, It's time to renew Sean's cover with Animal Friends. Thank you for trusting us with Sean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,208.74 including insurance premium tax. Last year's premium £1,014.53 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Evans, It's time to renew Sean's cover with Animal Friends. Thank you for trusting us with Sean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,208.74 including insurance premium tax. Last year's premium £1,014.53 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Evans, Dear Mr Evans, Dear Mr Evans, It's time to renew Sean's cover with Animal Friends. Thank you for trusting us with Sean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sean's cover with Animal Friends. Thank you for trusting us with Sean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sean's cover with Animal Friends. Thank you for trusting us with Sean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,208.74 including insurance premium tax. Last year's premium £1,014.53 including insurance premium tax. This year's premium £8,208.74 including insurance premium tax. This year's premium £8,208.74 including insurance premium tax. Last year's premium £1,014.53 including insurance premium tax. Last year's premium £1,014.53 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sean. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sean, your renewal will take effect from 11/03/2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Claire Matthews, 504 Greenwood keys Lucytown FY6P 2HX Policy Details Policy number: C.6E9Z-Y5IHKZLWX Policy start date: 11/03/2021 Policy end date: Fri 08 January, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sean Pet type: Dog Pet date of birth: Wednesday 10 June, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,725.43 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,208.74 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,738.44 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11/03/2021. Your standard monthly payment of £574.78 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Claire Matthews 504 Greenwood keys Lucytown FY6P 2HX Sean's Policy Renewal Date: 11/03/2021 Policy Number: C.6E9Z-Y5IHKZLWX New monthly premium £574.78 This year's annual premium £8,208.74 Last year's annual premium £1,014.53 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 06 November, 2023 Dear Mr Evans It's time to renew Sean’s cover with Animal Friends . Thank you for trusting us with Sean's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sean is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sean It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sean as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sean gets older As Sean is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sean is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11/03/2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
C.6E9Z-Y5IHKZLWX
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Fri 08 January, 2021
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
11/03/2021
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (7H0ME7UT) Title Dear Mr Henderson, It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,312.11 including insurance premium tax. Last year's premium £2,754.17 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Henderson, It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,312.11 including insurance premium tax. Last year's premium £2,754.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Henderson, Dear Mr Henderson, Dear Mr Henderson, It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,312.11 including insurance premium tax. Last year's premium £2,754.17 including insurance premium tax. This year's premium £2,312.11 including insurance premium tax. This year's premium £2,312.11 including insurance premium tax. Last year's premium £2,754.17 including insurance premium tax. Last year's premium £2,754.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Megan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Megan, your renewal will take effect from 2021-07-26. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Joe Foster, Flat 14 Marc islands Bradleyberg S5K 6WX Policy Details Policy number: 7H0ME7UT Policy start date: 2021-07-26 Policy end date: 08 August, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Megan Pet type: Dog Pet date of birth: 2024-04-29 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,355.87 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,312.11 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,774.05 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-07-26. Your standard monthly payment of £8,567.79 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Joe Foster Flat 14 Marc islands Bradleyberg S5K 6WX Megan's Policy Renewal Date: 2021-07-26 Policy Number: 7H0ME7UT New monthly premium £8,567.79 This year's annual premium £2,312.11 Last year's annual premium £2,754.17 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 10/01/2022 Dear Mr Henderson It's time to renew Megan’s cover with Animal Friends . Thank you for trusting us with Megan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Megan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Megan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Megan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Megan gets older As Megan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Megan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-07-26. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
7H0ME7UT
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
08 August, 2021
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2021-07-26
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (YI.V-EX--TVOC_F) Title Dear Mr Rogers, It's time to renew Matthew's cover with Animal Friends. Thank you for trusting us with Matthew's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Matthew has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,871.59 including insurance premium tax. Last year's premium £8,566.52 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Matthew with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Rogers, It's time to renew Matthew's cover with Animal Friends. Thank you for trusting us with Matthew's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Matthew has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,871.59 including insurance premium tax. Last year's premium £8,566.52 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Matthew with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Rogers, Dear Mr Rogers, Dear Mr Rogers, It's time to renew Matthew's cover with Animal Friends. Thank you for trusting us with Matthew's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Matthew's cover with Animal Friends. Thank you for trusting us with Matthew's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Matthew's cover with Animal Friends. Thank you for trusting us with Matthew's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Matthew has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Matthew has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Matthew has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,871.59 including insurance premium tax. Last year's premium £8,566.52 including insurance premium tax. This year's premium £2,871.59 including insurance premium tax. This year's premium £2,871.59 including insurance premium tax. Last year's premium £8,566.52 including insurance premium tax. Last year's premium £8,566.52 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Matthew with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Matthew with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Matthew with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Matthew. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Matthew, your renewal will take effect from Wed 12 October, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dennis Richards-Hammond, 7 Julian ways Vanessachester S54 1NX Policy Details Policy number: YI.V-EX--TVOC_F Policy start date: Wed 12 October, 2022 Policy end date: Mon 08 March, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Matthew Pet type: Dog Pet date of birth: Fri 22 April, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,816.87 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,871.59 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,306.33 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wed 12 October, 2022. Your standard monthly payment of £3,329.63 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dennis Richards-Hammond 7 Julian ways Vanessachester S54 1NX Matthew's Policy Renewal Date: Wed 12 October, 2022 Policy Number: YI.V-EX--TVOC_F New monthly premium £3,329.63 This year's annual premium £2,871.59 Last year's annual premium £8,566.52 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-12-28 Dear Mr Rogers It's time to renew Matthew’s cover with Animal Friends . Thank you for trusting us with Matthew's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Matthew is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Matthew It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Matthew as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Matthew gets older As Matthew is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Matthew is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wed 12 October, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
YI.V-EX--TVOC_F
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Mon 08 March, 2021
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Wed 12 October, 2022
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (4JRQFW8) Title Dear Mr Johnson, It's time to renew Jay's cover with Animal Friends. Thank you for trusting us with Jay's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jay has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,875.80 including insurance premium tax. Last year's premium £471.34 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jay with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Johnson, It's time to renew Jay's cover with Animal Friends. Thank you for trusting us with Jay's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jay has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,875.80 including insurance premium tax. Last year's premium £471.34 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jay with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Johnson, Dear Mr Johnson, Dear Mr Johnson, It's time to renew Jay's cover with Animal Friends. Thank you for trusting us with Jay's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jay's cover with Animal Friends. Thank you for trusting us with Jay's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jay's cover with Animal Friends. Thank you for trusting us with Jay's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jay has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jay has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jay has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,875.80 including insurance premium tax. Last year's premium £471.34 including insurance premium tax. This year's premium £5,875.80 including insurance premium tax. This year's premium £5,875.80 including insurance premium tax. Last year's premium £471.34 including insurance premium tax. Last year's premium £471.34 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jay with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jay with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jay with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jay. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jay, your renewal will take effect from 2024-08-27. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Jasmine Powell, Flat 38W Parry spur Clarkport CH5 7QZ Policy Details Policy number: 4JRQFW8 Policy start date: 2024-08-27 Policy end date: 21 October, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jay Pet type: Dog Pet date of birth: 2019-04-11 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,631.95 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,875.80 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,798.50 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2024-08-27. Your standard monthly payment of £1,489.67 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Jasmine Powell Flat 38W Parry spur Clarkport CH5 7QZ Jay's Policy Renewal Date: 2024-08-27 Policy Number: 4JRQFW8 New monthly premium £1,489.67 This year's annual premium £5,875.80 Last year's annual premium £471.34 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 03 September, 2022 Dear Mr Johnson It's time to renew Jay’s cover with Animal Friends . Thank you for trusting us with Jay's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jay is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jay It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jay as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jay gets older As Jay is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jay is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2024-08-27. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
4JRQFW8
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
21 October, 2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2024-08-27
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (q-_yovi) Title Dear Mr Thompson, It's time to renew Derek's cover with Animal Friends. Thank you for trusting us with Derek's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Derek has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,834.08 including insurance premium tax. Last year's premium £4,269.05 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Derek with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Thompson, It's time to renew Derek's cover with Animal Friends. Thank you for trusting us with Derek's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Derek has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,834.08 including insurance premium tax. Last year's premium £4,269.05 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Derek with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Thompson, Dear Mr Thompson, Dear Mr Thompson, It's time to renew Derek's cover with Animal Friends. Thank you for trusting us with Derek's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Derek's cover with Animal Friends. Thank you for trusting us with Derek's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Derek's cover with Animal Friends. Thank you for trusting us with Derek's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Derek has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Derek has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Derek has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,834.08 including insurance premium tax. Last year's premium £4,269.05 including insurance premium tax. This year's premium £3,834.08 including insurance premium tax. This year's premium £3,834.08 including insurance premium tax. Last year's premium £4,269.05 including insurance premium tax. Last year's premium £4,269.05 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Derek with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Derek with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Derek with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Derek. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Derek, your renewal will take effect from Fri 11 October, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Annette Long, Flat 0 Shaw rest Conwayview CF7R 1LY Policy Details Policy number: q-_yovi Policy start date: Fri 11 October, 2024 Policy end date: Monday 14 June, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Derek Pet type: Dog Pet date of birth: 2021-02-07 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,323.68 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,834.08 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,891.87 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 11 October, 2024. Your standard monthly payment of £8,616.71 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Annette Long Flat 0 Shaw rest Conwayview CF7R 1LY Derek's Policy Renewal Date: Fri 11 October, 2024 Policy Number: q-_yovi New monthly premium £8,616.71 This year's annual premium £3,834.08 Last year's annual premium £4,269.05 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 22/12/2025 Dear Mr Thompson It's time to renew Derek’s cover with Animal Friends . Thank you for trusting us with Derek's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Derek is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Derek It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Derek as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Derek gets older As Derek is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Derek is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 11 October, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
q-_yovi
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Monday 14 June, 2021
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Fri 11 October, 2024
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (nigeu-uelxr-mfcla) Title Dear Mr Griffiths, It's time to renew Olivia's cover with Animal Friends. Thank you for trusting us with Olivia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Olivia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,621.86 including insurance premium tax. Last year's premium £7,624.25 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Olivia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Griffiths, It's time to renew Olivia's cover with Animal Friends. Thank you for trusting us with Olivia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Olivia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,621.86 including insurance premium tax. Last year's premium £7,624.25 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Olivia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Griffiths, Dear Mr Griffiths, Dear Mr Griffiths, It's time to renew Olivia's cover with Animal Friends. Thank you for trusting us with Olivia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Olivia's cover with Animal Friends. Thank you for trusting us with Olivia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Olivia's cover with Animal Friends. Thank you for trusting us with Olivia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Olivia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Olivia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Olivia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,621.86 including insurance premium tax. Last year's premium £7,624.25 including insurance premium tax. This year's premium £9,621.86 including insurance premium tax. This year's premium £9,621.86 including insurance premium tax. Last year's premium £7,624.25 including insurance premium tax. Last year's premium £7,624.25 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Olivia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Olivia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Olivia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Olivia. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Olivia, your renewal will take effect from 2022-04-11. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Francesca Clements, 766 Goddard groves West Trevorton OX6 6PT Policy Details Policy number: nigeu-uelxr-mfcla Policy start date: 2022-04-11 Policy end date: 2024-10-21 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Olivia Pet type: Dog Pet date of birth: 15/12/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £953.32 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,621.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,797.78 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-04-11. Your standard monthly payment of £4,117.44 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Francesca Clements 766 Goddard groves West Trevorton OX6 6PT Olivia's Policy Renewal Date: 2022-04-11 Policy Number: nigeu-uelxr-mfcla New monthly premium £4,117.44 This year's annual premium £9,621.86 Last year's annual premium £7,624.25 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-09-11 Dear Mr Griffiths It's time to renew Olivia’s cover with Animal Friends . Thank you for trusting us with Olivia's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Olivia is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Olivia It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Olivia as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Olivia gets older As Olivia is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Olivia is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-04-11. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
nigeu-uelxr-mfcla
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2024-10-21
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2022-04-11
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (QE8TLB126PA) Title Dear Mr Walsh, It's time to renew Sean's cover with Animal Friends. Thank you for trusting us with Sean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,850.84 including insurance premium tax. Last year's premium £2,257.35 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Walsh, It's time to renew Sean's cover with Animal Friends. Thank you for trusting us with Sean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,850.84 including insurance premium tax. Last year's premium £2,257.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Walsh, Dear Mr Walsh, Dear Mr Walsh, It's time to renew Sean's cover with Animal Friends. Thank you for trusting us with Sean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sean's cover with Animal Friends. Thank you for trusting us with Sean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sean's cover with Animal Friends. Thank you for trusting us with Sean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,850.84 including insurance premium tax. Last year's premium £2,257.35 including insurance premium tax. This year's premium £4,850.84 including insurance premium tax. This year's premium £4,850.84 including insurance premium tax. Last year's premium £2,257.35 including insurance premium tax. Last year's premium £2,257.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sean. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sean, your renewal will take effect from 2023-06-15. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Craig Kaur-Dawson, 72 Jackson road Collinshaven W2 7ZZ Policy Details Policy number: QE8TLB126PA Policy start date: 2023-06-15 Policy end date: 15 December, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sean Pet type: Dog Pet date of birth: 2024-11-10 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £69.61 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,850.84 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,846.65 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2023-06-15. Your standard monthly payment of £3,009.49 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Craig Kaur-Dawson 72 Jackson road Collinshaven W2 7ZZ Sean's Policy Renewal Date: 2023-06-15 Policy Number: QE8TLB126PA New monthly premium £3,009.49 This year's annual premium £4,850.84 Last year's annual premium £2,257.35 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 05/08/24 Dear Mr Walsh It's time to renew Sean’s cover with Animal Friends . Thank you for trusting us with Sean's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sean is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sean It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sean as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sean gets older As Sean is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sean is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2023-06-15. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
QE8TLB126PA
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
15 December, 2021
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2023-06-15
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (X6CQDVJ/KHYGG) Title Dear Mr Vaughan, It's time to renew Dean's cover with Animal Friends. Thank you for trusting us with Dean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,132.66 including insurance premium tax. Last year's premium £5,789.34 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Vaughan, It's time to renew Dean's cover with Animal Friends. Thank you for trusting us with Dean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,132.66 including insurance premium tax. Last year's premium £5,789.34 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Vaughan, Dear Mr Vaughan, Dear Mr Vaughan, It's time to renew Dean's cover with Animal Friends. Thank you for trusting us with Dean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dean's cover with Animal Friends. Thank you for trusting us with Dean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dean's cover with Animal Friends. Thank you for trusting us with Dean's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dean has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,132.66 including insurance premium tax. Last year's premium £5,789.34 including insurance premium tax. This year's premium £5,132.66 including insurance premium tax. This year's premium £5,132.66 including insurance premium tax. Last year's premium £5,789.34 including insurance premium tax. Last year's premium £5,789.34 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dean with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Dean. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Dean, your renewal will take effect from 19 February, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Justin Boyle, 0 Smith villages East Amy W40 0YY Policy Details Policy number: X6CQDVJ/KHYGG Policy start date: 19 February, 2024 Policy end date: Wednesday 12 June, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Dean Pet type: Dog Pet date of birth: 13 September, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,361.15 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,132.66 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,670.51 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 19 February, 2024. Your standard monthly payment of £1,431.33 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Justin Boyle 0 Smith villages East Amy W40 0YY Dean's Policy Renewal Date: 19 February, 2024 Policy Number: X6CQDVJ/KHYGG New monthly premium £1,431.33 This year's annual premium £5,132.66 Last year's annual premium £5,789.34 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 25/02/2022 Dear Mr Vaughan It's time to renew Dean’s cover with Animal Friends . Thank you for trusting us with Dean's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Dean is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Dean It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Dean as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Dean gets older As Dean is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Dean is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 19 February, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
X6CQDVJ/KHYGG
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Wednesday 12 June, 2024
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
19 February, 2024
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (2DYHGTM9S2) Title Dear Mr Burgess, It's time to renew Gavin's cover with Animal Friends. Thank you for trusting us with Gavin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gavin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,214.16 including insurance premium tax. Last year's premium £6,989.30 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gavin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Burgess, It's time to renew Gavin's cover with Animal Friends. Thank you for trusting us with Gavin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gavin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,214.16 including insurance premium tax. Last year's premium £6,989.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gavin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Burgess, Dear Mr Burgess, Dear Mr Burgess, It's time to renew Gavin's cover with Animal Friends. Thank you for trusting us with Gavin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gavin's cover with Animal Friends. Thank you for trusting us with Gavin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gavin's cover with Animal Friends. Thank you for trusting us with Gavin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gavin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gavin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gavin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,214.16 including insurance premium tax. Last year's premium £6,989.30 including insurance premium tax. This year's premium £1,214.16 including insurance premium tax. This year's premium £1,214.16 including insurance premium tax. Last year's premium £6,989.30 including insurance premium tax. Last year's premium £6,989.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gavin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gavin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gavin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gavin. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gavin, your renewal will take effect from 23/11/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Gary Kirby, 70 Naomi roads New Geraldine BH1 6NE Policy Details Policy number: 2DYHGTM9S2 Policy start date: 23/11/24 Policy end date: Wednesday 09 July, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gavin Pet type: Dog Pet date of birth: 2024-03-14 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,420.78 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,214.16 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,820.58 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 23/11/24. Your standard monthly payment of £2,644.31 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Gary Kirby 70 Naomi roads New Geraldine BH1 6NE Gavin's Policy Renewal Date: 23/11/24 Policy Number: 2DYHGTM9S2 New monthly premium £2,644.31 This year's annual premium £1,214.16 Last year's annual premium £6,989.30 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2022-01-17 Dear Mr Burgess It's time to renew Gavin’s cover with Animal Friends . Thank you for trusting us with Gavin's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gavin is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gavin It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gavin as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gavin gets older As Gavin is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gavin is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 23/11/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
2DYHGTM9S2
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Wednesday 09 July, 2025
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
23/11/24
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (zugifa-ijpr-jm./) Title Dear Mr Collins, It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,076.83 including insurance premium tax. Last year's premium £4,790.98 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Collins, It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,076.83 including insurance premium tax. Last year's premium £4,790.98 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Collins, Dear Mr Collins, Dear Mr Collins, It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,076.83 including insurance premium tax. Last year's premium £4,790.98 including insurance premium tax. This year's premium £7,076.83 including insurance premium tax. This year's premium £7,076.83 including insurance premium tax. Last year's premium £4,790.98 including insurance premium tax. Last year's premium £4,790.98 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sian, your renewal will take effect from 16/02/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Kerry Chapman, 28 Keith via South Danielle KW2 8QB Policy Details Policy number: zugifa-ijpr-jm./ Policy start date: 16/02/22 Policy end date: Sunday 19 January, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sian Pet type: Dog Pet date of birth: 2024-11-23 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,225.76 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,076.83 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,896.24 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 16/02/22. Your standard monthly payment of £5,970.03 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Kerry Chapman 28 Keith via South Danielle KW2 8QB Sian's Policy Renewal Date: 16/02/22 Policy Number: zugifa-ijpr-jm./ New monthly premium £5,970.03 This year's annual premium £7,076.83 Last year's annual premium £4,790.98 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Fri 28 October, 2022 Dear Mr Collins It's time to renew Sian’s cover with Animal Friends . Thank you for trusting us with Sian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sian gets older As Sian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 16/02/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
zugifa-ijpr-jm./
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Sunday 19 January, 2025
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
16/02/22
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (RZD.DZICMU.TGRAHMOCMI) Title Dear Mr Collins, It's time to renew Kenneth's cover with Animal Friends. Thank you for trusting us with Kenneth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kenneth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,004.61 including insurance premium tax. Last year's premium £186.15 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kenneth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Collins, It's time to renew Kenneth's cover with Animal Friends. Thank you for trusting us with Kenneth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kenneth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,004.61 including insurance premium tax. Last year's premium £186.15 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kenneth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Collins, Dear Mr Collins, Dear Mr Collins, It's time to renew Kenneth's cover with Animal Friends. Thank you for trusting us with Kenneth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kenneth's cover with Animal Friends. Thank you for trusting us with Kenneth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kenneth's cover with Animal Friends. Thank you for trusting us with Kenneth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kenneth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kenneth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kenneth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,004.61 including insurance premium tax. Last year's premium £186.15 including insurance premium tax. This year's premium £1,004.61 including insurance premium tax. This year's premium £1,004.61 including insurance premium tax. Last year's premium £186.15 including insurance premium tax. Last year's premium £186.15 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kenneth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kenneth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kenneth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kenneth. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kenneth, your renewal will take effect from 21/10/25. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Paige Fowler, Studio 4 Fisher valleys Allanburgh E35 1DD Policy Details Policy number: RZD.DZICMU.TGRAHMOCMI Policy start date: 21/10/25 Policy end date: 2023-03-25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kenneth Pet type: Dog Pet date of birth: Wednesday 12 July, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,428.80 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,004.61 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,402.62 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 21/10/25. Your standard monthly payment of £2,663.67 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Paige Fowler Studio 4 Fisher valleys Allanburgh E35 1DD Kenneth's Policy Renewal Date: 21/10/25 Policy Number: RZD.DZICMU.TGRAHMOCMI New monthly premium £2,663.67 This year's annual premium £1,004.61 Last year's annual premium £186.15 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 01 June, 2025 Dear Mr Collins It's time to renew Kenneth’s cover with Animal Friends . Thank you for trusting us with Kenneth's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kenneth is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kenneth It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kenneth as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kenneth gets older As Kenneth is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kenneth is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 21/10/25. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
RZD.DZICMU.TGRAHMOCMI
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2023-03-25
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
21/10/25
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (ouf/ys-yzbqpzkv_mlgfl) Title Dear Mr Price, It's time to renew Kathleen's cover with Animal Friends. Thank you for trusting us with Kathleen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kathleen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,317.37 including insurance premium tax. Last year's premium £8,405.15 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kathleen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Price, It's time to renew Kathleen's cover with Animal Friends. Thank you for trusting us with Kathleen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kathleen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,317.37 including insurance premium tax. Last year's premium £8,405.15 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kathleen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Price, Dear Mr Price, Dear Mr Price, It's time to renew Kathleen's cover with Animal Friends. Thank you for trusting us with Kathleen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kathleen's cover with Animal Friends. Thank you for trusting us with Kathleen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kathleen's cover with Animal Friends. Thank you for trusting us with Kathleen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kathleen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kathleen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kathleen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,317.37 including insurance premium tax. Last year's premium £8,405.15 including insurance premium tax. This year's premium £1,317.37 including insurance premium tax. This year's premium £1,317.37 including insurance premium tax. Last year's premium £8,405.15 including insurance premium tax. Last year's premium £8,405.15 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kathleen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kathleen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kathleen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kathleen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kathleen, your renewal will take effect from Tuesday 18 June, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rachel Marshall-Baker, Flat 62h Kirsty unions Huntborough DD3P 6YF Policy Details Policy number: ouf/ys-yzbqpzkv_mlgfl Policy start date: Tuesday 18 June, 2019 Policy end date: 14/06/25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kathleen Pet type: Dog Pet date of birth: 2020-03-04 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,538.19 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,317.37 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,141.09 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tuesday 18 June, 2019. Your standard monthly payment of £607.57 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rachel Marshall-Baker Flat 62h Kirsty unions Huntborough DD3P 6YF Kathleen's Policy Renewal Date: Tuesday 18 June, 2019 Policy Number: ouf/ys-yzbqpzkv_mlgfl New monthly premium £607.57 This year's annual premium £1,317.37 Last year's annual premium £8,405.15 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 23 September, 2021 Dear Mr Price It's time to renew Kathleen’s cover with Animal Friends . Thank you for trusting us with Kathleen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kathleen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kathleen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kathleen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kathleen gets older As Kathleen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kathleen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tuesday 18 June, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
ouf/ys-yzbqpzkv_mlgfl
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
14/06/25
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Tuesday 18 June, 2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (hrpxaerndwxxrscr-qt) Title Dear Mr Burton, It's time to renew Henry's cover with Animal Friends. Thank you for trusting us with Henry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Henry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,341.98 including insurance premium tax. Last year's premium £9,561.96 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Henry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Burton, It's time to renew Henry's cover with Animal Friends. Thank you for trusting us with Henry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Henry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,341.98 including insurance premium tax. Last year's premium £9,561.96 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Henry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Burton, Dear Mr Burton, Dear Mr Burton, It's time to renew Henry's cover with Animal Friends. Thank you for trusting us with Henry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Henry's cover with Animal Friends. Thank you for trusting us with Henry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Henry's cover with Animal Friends. Thank you for trusting us with Henry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Henry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Henry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Henry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,341.98 including insurance premium tax. Last year's premium £9,561.96 including insurance premium tax. This year's premium £2,341.98 including insurance premium tax. This year's premium £2,341.98 including insurance premium tax. Last year's premium £9,561.96 including insurance premium tax. Last year's premium £9,561.96 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Henry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Henry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Henry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Henry. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Henry, your renewal will take effect from 22 March, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Clare Parker, 4 Rosie lake Darrenberg SE5 6YP Policy Details Policy number: hrpxaerndwxxrscr-qt Policy start date: 22 March, 2019 Policy end date: 2021-09-13 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Henry Pet type: Dog Pet date of birth: Monday 11 May, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £505.62 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,341.98 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £919.40 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 22 March, 2019. Your standard monthly payment of £8,327.30 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Clare Parker 4 Rosie lake Darrenberg SE5 6YP Henry's Policy Renewal Date: 22 March, 2019 Policy Number: hrpxaerndwxxrscr-qt New monthly premium £8,327.30 This year's annual premium £2,341.98 Last year's annual premium £9,561.96 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tue 30 December, 2025 Dear Mr Burton It's time to renew Henry’s cover with Animal Friends . Thank you for trusting us with Henry's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Henry is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Henry It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Henry as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Henry gets older As Henry is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Henry is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 22 March, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
hrpxaerndwxxrscr-qt
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2021-09-13
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
22 March, 2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (V//25C7) Title Dear Mr Shepherd, It's time to renew Suzanne's cover with Animal Friends. Thank you for trusting us with Suzanne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Suzanne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,169.87 including insurance premium tax. Last year's premium £168.71 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Suzanne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Shepherd, It's time to renew Suzanne's cover with Animal Friends. Thank you for trusting us with Suzanne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Suzanne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,169.87 including insurance premium tax. Last year's premium £168.71 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Suzanne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Shepherd, Dear Mr Shepherd, Dear Mr Shepherd, It's time to renew Suzanne's cover with Animal Friends. Thank you for trusting us with Suzanne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Suzanne's cover with Animal Friends. Thank you for trusting us with Suzanne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Suzanne's cover with Animal Friends. Thank you for trusting us with Suzanne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Suzanne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Suzanne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Suzanne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,169.87 including insurance premium tax. Last year's premium £168.71 including insurance premium tax. This year's premium £9,169.87 including insurance premium tax. This year's premium £9,169.87 including insurance premium tax. Last year's premium £168.71 including insurance premium tax. Last year's premium £168.71 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Suzanne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Suzanne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Suzanne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Suzanne. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Suzanne, your renewal will take effect from 22/07/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Diane Taylor, 10 Marilyn key West Vincent S7K 7TE Policy Details Policy number: V//25C7 Policy start date: 22/07/2020 Policy end date: 18 January, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Suzanne Pet type: Dog Pet date of birth: 10/09/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,867.71 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,169.87 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,337.00 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 22/07/2020. Your standard monthly payment of £4,991.64 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Diane Taylor 10 Marilyn key West Vincent S7K 7TE Suzanne's Policy Renewal Date: 22/07/2020 Policy Number: V//25C7 New monthly premium £4,991.64 This year's annual premium £9,169.87 Last year's annual premium £168.71 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 23/01/2024 Dear Mr Shepherd It's time to renew Suzanne’s cover with Animal Friends . Thank you for trusting us with Suzanne's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Suzanne is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Suzanne It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Suzanne as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Suzanne gets older As Suzanne is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Suzanne is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 22/07/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
V//25C7
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
18 January, 2024
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
22/07/2020
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (QA7QZBSFNBGJLL) Title Dear Mr Williams, It's time to renew Bethany's cover with Animal Friends. Thank you for trusting us with Bethany's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bethany has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,741.35 including insurance premium tax. Last year's premium £934.79 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bethany with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Williams, It's time to renew Bethany's cover with Animal Friends. Thank you for trusting us with Bethany's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bethany has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,741.35 including insurance premium tax. Last year's premium £934.79 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bethany with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Williams, Dear Mr Williams, Dear Mr Williams, It's time to renew Bethany's cover with Animal Friends. Thank you for trusting us with Bethany's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bethany's cover with Animal Friends. Thank you for trusting us with Bethany's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bethany's cover with Animal Friends. Thank you for trusting us with Bethany's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bethany has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bethany has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bethany has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,741.35 including insurance premium tax. Last year's premium £934.79 including insurance premium tax. This year's premium £8,741.35 including insurance premium tax. This year's premium £8,741.35 including insurance premium tax. Last year's premium £934.79 including insurance premium tax. Last year's premium £934.79 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bethany with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bethany with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bethany with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Bethany. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Bethany, your renewal will take effect from Fri 08 March, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Lesley Jones, 685 Abbie prairie Rosiemouth W7 0YG Policy Details Policy number: QA7QZBSFNBGJLL Policy start date: Fri 08 March, 2024 Policy end date: 2025-07-23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Bethany Pet type: Dog Pet date of birth: 11 August, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £973.35 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,741.35 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,061.18 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 08 March, 2024. Your standard monthly payment of £6,431.50 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Lesley Jones 685 Abbie prairie Rosiemouth W7 0YG Bethany's Policy Renewal Date: Fri 08 March, 2024 Policy Number: QA7QZBSFNBGJLL New monthly premium £6,431.50 This year's annual premium £8,741.35 Last year's annual premium £934.79 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 29/01/21 Dear Mr Williams It's time to renew Bethany’s cover with Animal Friends . Thank you for trusting us with Bethany's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Bethany is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Bethany It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Bethany as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Bethany gets older As Bethany is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Bethany is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 08 March, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
QA7QZBSFNBGJLL
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2025-07-23
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Fri 08 March, 2024
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (D41SSSQDUK1PIXTMP) Title Dear Mr Parry, It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,872.92 including insurance premium tax. Last year's premium £3,586.96 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Parry, It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,872.92 including insurance premium tax. Last year's premium £3,586.96 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Parry, Dear Mr Parry, Dear Mr Parry, It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Keith's cover with Animal Friends. Thank you for trusting us with Keith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Keith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,872.92 including insurance premium tax. Last year's premium £3,586.96 including insurance premium tax. This year's premium £8,872.92 including insurance premium tax. This year's premium £8,872.92 including insurance premium tax. Last year's premium £3,586.96 including insurance premium tax. Last year's premium £3,586.96 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Keith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Keith. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Keith, your renewal will take effect from Thursday 22 August, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Peter May, Flat 55R Jones village Singhside B4K 5NJ Policy Details Policy number: D41SSSQDUK1PIXTMP Policy start date: Thursday 22 August, 2019 Policy end date: Monday 10 July, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Keith Pet type: Dog Pet date of birth: 27/02/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,715.50 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,872.92 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,418.96 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thursday 22 August, 2019. Your standard monthly payment of £5,340.15 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Peter May Flat 55R Jones village Singhside B4K 5NJ Keith's Policy Renewal Date: Thursday 22 August, 2019 Policy Number: D41SSSQDUK1PIXTMP New monthly premium £5,340.15 This year's annual premium £8,872.92 Last year's annual premium £3,586.96 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 07/08/2023 Dear Mr Parry It's time to renew Keith’s cover with Animal Friends . Thank you for trusting us with Keith's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Keith is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Keith It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Keith as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Keith gets older As Keith is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Keith is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thursday 22 August, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
D41SSSQDUK1PIXTMP
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Monday 10 July, 2023
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Thursday 22 August, 2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (MX9/Y9ECN) Title Dear Mr Turner, It's time to renew Melanie's cover with Animal Friends. Thank you for trusting us with Melanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Melanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,713.37 including insurance premium tax. Last year's premium £8,184.15 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Melanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Turner, It's time to renew Melanie's cover with Animal Friends. Thank you for trusting us with Melanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Melanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,713.37 including insurance premium tax. Last year's premium £8,184.15 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Melanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Turner, Dear Mr Turner, Dear Mr Turner, It's time to renew Melanie's cover with Animal Friends. Thank you for trusting us with Melanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Melanie's cover with Animal Friends. Thank you for trusting us with Melanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Melanie's cover with Animal Friends. Thank you for trusting us with Melanie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Melanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Melanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Melanie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,713.37 including insurance premium tax. Last year's premium £8,184.15 including insurance premium tax. This year's premium £1,713.37 including insurance premium tax. This year's premium £1,713.37 including insurance premium tax. Last year's premium £8,184.15 including insurance premium tax. Last year's premium £8,184.15 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Melanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Melanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Melanie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Melanie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Melanie, your renewal will take effect from Fri 22 October, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Shannon Reid, Studio 02 Andrea alley West Louisefurt TD68 3YJ Policy Details Policy number: MX9/Y9ECN Policy start date: Fri 22 October, 2021 Policy end date: 07 December, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Melanie Pet type: Dog Pet date of birth: Thu 01 August, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,571.37 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,713.37 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,588.65 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 22 October, 2021. Your standard monthly payment of £1,908.65 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Shannon Reid Studio 02 Andrea alley West Louisefurt TD68 3YJ Melanie's Policy Renewal Date: Fri 22 October, 2021 Policy Number: MX9/Y9ECN New monthly premium £1,908.65 This year's annual premium £1,713.37 Last year's annual premium £8,184.15 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 08/01/2020 Dear Mr Turner It's time to renew Melanie’s cover with Animal Friends . Thank you for trusting us with Melanie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Melanie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Melanie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Melanie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Melanie gets older As Melanie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Melanie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 22 October, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
MX9/Y9ECN
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
07 December, 2022
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Fri 22 October, 2021
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (TXF/BM7D78VW73IC5GU3J) Title Dear Mr Wilson, It's time to renew Alan's cover with Animal Friends. Thank you for trusting us with Alan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,487.71 including insurance premium tax. Last year's premium £7,993.78 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wilson, It's time to renew Alan's cover with Animal Friends. Thank you for trusting us with Alan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,487.71 including insurance premium tax. Last year's premium £7,993.78 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wilson, Dear Mr Wilson, Dear Mr Wilson, It's time to renew Alan's cover with Animal Friends. Thank you for trusting us with Alan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alan's cover with Animal Friends. Thank you for trusting us with Alan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alan's cover with Animal Friends. Thank you for trusting us with Alan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,487.71 including insurance premium tax. Last year's premium £7,993.78 including insurance premium tax. This year's premium £1,487.71 including insurance premium tax. This year's premium £1,487.71 including insurance premium tax. Last year's premium £7,993.78 including insurance premium tax. Last year's premium £7,993.78 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Alan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Alan, your renewal will take effect from 24/04/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Janice Smith, Flat 23P Adams terrace New Clare B6W 6QF Policy Details Policy number: TXF/BM7D78VW73IC5GU3J Policy start date: 24/04/24 Policy end date: 04/08/23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Alan Pet type: Dog Pet date of birth: 22 June, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,253.03 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,487.71 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,839.10 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 24/04/24. Your standard monthly payment of £5,260.09 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Janice Smith Flat 23P Adams terrace New Clare B6W 6QF Alan's Policy Renewal Date: 24/04/24 Policy Number: TXF/BM7D78VW73IC5GU3J New monthly premium £5,260.09 This year's annual premium £1,487.71 Last year's annual premium £7,993.78 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2022-08-06 Dear Mr Wilson It's time to renew Alan’s cover with Animal Friends . Thank you for trusting us with Alan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Alan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Alan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Alan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Alan gets older As Alan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Alan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 24/04/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
TXF/BM7D78VW73IC5GU3J
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
04/08/23
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
24/04/24
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (y-eqa.u) Title Dear Mr McDonald, It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,747.58 including insurance premium tax. Last year's premium £3,032.84 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr McDonald, It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,747.58 including insurance premium tax. Last year's premium £3,032.84 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr McDonald, Dear Mr McDonald, Dear Mr McDonald, It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,747.58 including insurance premium tax. Last year's premium £3,032.84 including insurance premium tax. This year's premium £7,747.58 including insurance premium tax. This year's premium £7,747.58 including insurance premium tax. Last year's premium £3,032.84 including insurance premium tax. Last year's premium £3,032.84 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Reece. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Reece, your renewal will take effect from 22 December, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Chelsea Abbott, 890 Dylan courts Josephside L9C 2WX Policy Details Policy number: y-eqa.u Policy start date: 22 December, 2019 Policy end date: 03/12/24 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Reece Pet type: Dog Pet date of birth: Mon 22 February, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,331.96 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,747.58 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,488.57 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 22 December, 2019. Your standard monthly payment of £1,864.73 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Chelsea Abbott 890 Dylan courts Josephside L9C 2WX Reece's Policy Renewal Date: 22 December, 2019 Policy Number: y-eqa.u New monthly premium £1,864.73 This year's annual premium £7,747.58 Last year's annual premium £3,032.84 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 08 February, 2020 Dear Mr McDonald It's time to renew Reece’s cover with Animal Friends . Thank you for trusting us with Reece's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Reece is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Reece It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Reece as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Reece gets older As Reece is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Reece is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 22 December, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
y-eqa.u
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
03/12/24
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
22 December, 2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (2VD_AGV) Title Dear Mr Power, It's time to renew Amanda's cover with Animal Friends. Thank you for trusting us with Amanda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Amanda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,880.26 including insurance premium tax. Last year's premium £5,013.19 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Amanda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Power, It's time to renew Amanda's cover with Animal Friends. Thank you for trusting us with Amanda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Amanda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,880.26 including insurance premium tax. Last year's premium £5,013.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Amanda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Power, Dear Mr Power, Dear Mr Power, It's time to renew Amanda's cover with Animal Friends. Thank you for trusting us with Amanda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Amanda's cover with Animal Friends. Thank you for trusting us with Amanda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Amanda's cover with Animal Friends. Thank you for trusting us with Amanda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Amanda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Amanda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Amanda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,880.26 including insurance premium tax. Last year's premium £5,013.19 including insurance premium tax. This year's premium £2,880.26 including insurance premium tax. This year's premium £2,880.26 including insurance premium tax. Last year's premium £5,013.19 including insurance premium tax. Last year's premium £5,013.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Amanda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Amanda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Amanda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Amanda. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Amanda, your renewal will take effect from 08 February, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ruth Greenwood, 28 Cross coves Leighhaven SN9 4QW Policy Details Policy number: 2VD_AGV Policy start date: 08 February, 2025 Policy end date: 06/09/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Amanda Pet type: Dog Pet date of birth: 2025-05-07 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,459.07 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,880.26 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £928.06 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 08 February, 2025. Your standard monthly payment of £983.42 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ruth Greenwood 28 Cross coves Leighhaven SN9 4QW Amanda's Policy Renewal Date: 08 February, 2025 Policy Number: 2VD_AGV New monthly premium £983.42 This year's annual premium £2,880.26 Last year's annual premium £5,013.19 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 25/12/24 Dear Mr Power It's time to renew Amanda’s cover with Animal Friends . Thank you for trusting us with Amanda's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Amanda is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Amanda It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Amanda as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Amanda gets older As Amanda is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Amanda is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 08 February, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
2VD_AGV
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
06/09/2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
08 February, 2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (sbfs/ezo) Title Dear Mr Spencer, It's time to renew Lesley's cover with Animal Friends. Thank you for trusting us with Lesley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lesley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,670.22 including insurance premium tax. Last year's premium £7,366.49 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lesley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Spencer, It's time to renew Lesley's cover with Animal Friends. Thank you for trusting us with Lesley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lesley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,670.22 including insurance premium tax. Last year's premium £7,366.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lesley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Spencer, Dear Mr Spencer, Dear Mr Spencer, It's time to renew Lesley's cover with Animal Friends. Thank you for trusting us with Lesley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lesley's cover with Animal Friends. Thank you for trusting us with Lesley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lesley's cover with Animal Friends. Thank you for trusting us with Lesley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lesley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lesley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lesley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,670.22 including insurance premium tax. Last year's premium £7,366.49 including insurance premium tax. This year's premium £9,670.22 including insurance premium tax. This year's premium £9,670.22 including insurance premium tax. Last year's premium £7,366.49 including insurance premium tax. Last year's premium £7,366.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lesley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lesley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lesley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lesley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lesley, your renewal will take effect from 04/10/2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Tom Green, 80 Wall lakes South Nathanhaven G1E 7AQ Policy Details Policy number: sbfs/ezo Policy start date: 04/10/2025 Policy end date: Sat 18 June, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lesley Pet type: Dog Pet date of birth: Thu 30 May, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,183.67 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,670.22 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,895.15 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 04/10/2025. Your standard monthly payment of £6,580.65 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Tom Green 80 Wall lakes South Nathanhaven G1E 7AQ Lesley's Policy Renewal Date: 04/10/2025 Policy Number: sbfs/ezo New monthly premium £6,580.65 This year's annual premium £9,670.22 Last year's annual premium £7,366.49 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 21/06/21 Dear Mr Spencer It's time to renew Lesley’s cover with Animal Friends . Thank you for trusting us with Lesley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lesley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lesley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lesley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lesley gets older As Lesley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lesley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 04/10/2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
sbfs/ezo
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Sat 18 June, 2022
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
04/10/2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (JWSW.OCL/) Title Dear Mr Woodward, It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,076.19 including insurance premium tax. Last year's premium £6,229.58 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Woodward, It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,076.19 including insurance premium tax. Last year's premium £6,229.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Woodward, Dear Mr Woodward, Dear Mr Woodward, It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,076.19 including insurance premium tax. Last year's premium £6,229.58 including insurance premium tax. This year's premium £4,076.19 including insurance premium tax. This year's premium £4,076.19 including insurance premium tax. Last year's premium £6,229.58 including insurance premium tax. Last year's premium £6,229.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Adam. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Adam, your renewal will take effect from 2025-06-10. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Tracey Phillips, 10 Webb flat South Susanland HA2A 5FY Policy Details Policy number: JWSW.OCL/ Policy start date: 2025-06-10 Policy end date: Sun 20 June, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Adam Pet type: Dog Pet date of birth: 22/02/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,305.14 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,076.19 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,171.44 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2025-06-10. Your standard monthly payment of £707.47 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Tracey Phillips 10 Webb flat South Susanland HA2A 5FY Adam's Policy Renewal Date: 2025-06-10 Policy Number: JWSW.OCL/ New monthly premium £707.47 This year's annual premium £4,076.19 Last year's annual premium £6,229.58 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09/10/19 Dear Mr Woodward It's time to renew Adam’s cover with Animal Friends . Thank you for trusting us with Adam's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Adam is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Adam It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Adam as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Adam gets older As Adam is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Adam is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2025-06-10. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
JWSW.OCL/
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Sun 20 June, 2021
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2025-06-10
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (1XM/NK95ILQREBGW) Title Dear Mr Macdonald, It's time to renew Samantha's cover with Animal Friends. Thank you for trusting us with Samantha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Samantha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,817.96 including insurance premium tax. Last year's premium £6,908.88 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Samantha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Macdonald, It's time to renew Samantha's cover with Animal Friends. Thank you for trusting us with Samantha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Samantha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,817.96 including insurance premium tax. Last year's premium £6,908.88 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Samantha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Macdonald, Dear Mr Macdonald, Dear Mr Macdonald, It's time to renew Samantha's cover with Animal Friends. Thank you for trusting us with Samantha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Samantha's cover with Animal Friends. Thank you for trusting us with Samantha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Samantha's cover with Animal Friends. Thank you for trusting us with Samantha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Samantha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Samantha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Samantha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,817.96 including insurance premium tax. Last year's premium £6,908.88 including insurance premium tax. This year's premium £9,817.96 including insurance premium tax. This year's premium £9,817.96 including insurance premium tax. Last year's premium £6,908.88 including insurance premium tax. Last year's premium £6,908.88 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Samantha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Samantha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Samantha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Samantha. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Samantha, your renewal will take effect from 05 October, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Maria Mason, 46 Francesca crossroad Hopkinshaven S99 6UU Policy Details Policy number: 1XM/NK95ILQREBGW Policy start date: 05 October, 2024 Policy end date: 23/09/2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Samantha Pet type: Dog Pet date of birth: 20/04/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,362.41 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,817.96 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,955.62 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 05 October, 2024. Your standard monthly payment of £1,756.17 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Maria Mason 46 Francesca crossroad Hopkinshaven S99 6UU Samantha's Policy Renewal Date: 05 October, 2024 Policy Number: 1XM/NK95ILQREBGW New monthly premium £1,756.17 This year's annual premium £9,817.96 Last year's annual premium £6,908.88 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 04/01/21 Dear Mr Macdonald It's time to renew Samantha’s cover with Animal Friends . Thank you for trusting us with Samantha's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Samantha is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Samantha It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Samantha as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Samantha gets older As Samantha is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Samantha is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 05 October, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
1XM/NK95ILQREBGW
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
23/09/2019
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
05 October, 2024
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (NORY80-R3) Title Dear Mr Nicholson, It's time to renew Olivia's cover with Animal Friends. Thank you for trusting us with Olivia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Olivia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,847.32 including insurance premium tax. Last year's premium £3,462.59 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Olivia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Nicholson, It's time to renew Olivia's cover with Animal Friends. Thank you for trusting us with Olivia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Olivia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,847.32 including insurance premium tax. Last year's premium £3,462.59 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Olivia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Nicholson, Dear Mr Nicholson, Dear Mr Nicholson, It's time to renew Olivia's cover with Animal Friends. Thank you for trusting us with Olivia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Olivia's cover with Animal Friends. Thank you for trusting us with Olivia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Olivia's cover with Animal Friends. Thank you for trusting us with Olivia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Olivia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Olivia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Olivia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,847.32 including insurance premium tax. Last year's premium £3,462.59 including insurance premium tax. This year's premium £3,847.32 including insurance premium tax. This year's premium £3,847.32 including insurance premium tax. Last year's premium £3,462.59 including insurance premium tax. Last year's premium £3,462.59 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Olivia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Olivia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Olivia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Olivia. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Olivia, your renewal will take effect from 01 October, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Anne Spencer, Flat 53s Shannon knolls New Aaronmouth BL77 1PW Policy Details Policy number: NORY80-R3 Policy start date: 01 October, 2022 Policy end date: 06 July, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Olivia Pet type: Dog Pet date of birth: 14 January, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,058.43 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,847.32 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £797.47 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 01 October, 2022. Your standard monthly payment of £4,017.75 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Anne Spencer Flat 53s Shannon knolls New Aaronmouth BL77 1PW Olivia's Policy Renewal Date: 01 October, 2022 Policy Number: NORY80-R3 New monthly premium £4,017.75 This year's annual premium £3,847.32 Last year's annual premium £3,462.59 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 13/03/24 Dear Mr Nicholson It's time to renew Olivia’s cover with Animal Friends . Thank you for trusting us with Olivia's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Olivia is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Olivia It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Olivia as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Olivia gets older As Olivia is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Olivia is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 01 October, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
NORY80-R3
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
06 July, 2021
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
01 October, 2022
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (R4./E4.8-DR8I9D63KTS) Title Dear Mr Wallace, It's time to renew Lesley's cover with Animal Friends. Thank you for trusting us with Lesley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lesley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,271.28 including insurance premium tax. Last year's premium £5,582.43 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lesley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wallace, It's time to renew Lesley's cover with Animal Friends. Thank you for trusting us with Lesley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lesley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,271.28 including insurance premium tax. Last year's premium £5,582.43 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lesley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wallace, Dear Mr Wallace, Dear Mr Wallace, It's time to renew Lesley's cover with Animal Friends. Thank you for trusting us with Lesley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lesley's cover with Animal Friends. Thank you for trusting us with Lesley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lesley's cover with Animal Friends. Thank you for trusting us with Lesley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lesley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lesley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lesley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,271.28 including insurance premium tax. Last year's premium £5,582.43 including insurance premium tax. This year's premium £7,271.28 including insurance premium tax. This year's premium £7,271.28 including insurance premium tax. Last year's premium £5,582.43 including insurance premium tax. Last year's premium £5,582.43 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lesley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lesley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lesley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lesley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lesley, your renewal will take effect from Wednesday 18 June, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Alan Holland-Bell, 606 Victoria highway Gibsonview G76 8NY Policy Details Policy number: R4./E4.8-DR8I9D63KTS Policy start date: Wednesday 18 June, 2025 Policy end date: Wed 08 January, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lesley Pet type: Dog Pet date of birth: Sat 09 September, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,149.96 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,271.28 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,816.58 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wednesday 18 June, 2025. Your standard monthly payment of £8,477.16 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Alan Holland-Bell 606 Victoria highway Gibsonview G76 8NY Lesley's Policy Renewal Date: Wednesday 18 June, 2025 Policy Number: R4./E4.8-DR8I9D63KTS New monthly premium £8,477.16 This year's annual premium £7,271.28 Last year's annual premium £5,582.43 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 12 December, 2019 Dear Mr Wallace It's time to renew Lesley’s cover with Animal Friends . Thank you for trusting us with Lesley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lesley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lesley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lesley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lesley gets older As Lesley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lesley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wednesday 18 June, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
R4./E4.8-DR8I9D63KTS
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Wed 08 January, 2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Wednesday 18 June, 2025
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (hnsjzejftz-wfik.nwoqd-a) Title Dear Mr Ward, It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,531.09 including insurance premium tax. Last year's premium £2,972.34 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Ward, It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,531.09 including insurance premium tax. Last year's premium £2,972.34 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Ward, Dear Mr Ward, Dear Mr Ward, It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Cameron's cover with Animal Friends. Thank you for trusting us with Cameron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Cameron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,531.09 including insurance premium tax. Last year's premium £2,972.34 including insurance premium tax. This year's premium £8,531.09 including insurance premium tax. This year's premium £8,531.09 including insurance premium tax. Last year's premium £2,972.34 including insurance premium tax. Last year's premium £2,972.34 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Cameron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Cameron. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Cameron, your renewal will take effect from 03 May, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dean Bell, 0 Billy summit Port Hazelberg M2B 3FW Policy Details Policy number: hnsjzejftz-wfik.nwoqd-a Policy start date: 03 May, 2021 Policy end date: Tue 26 May, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Cameron Pet type: Dog Pet date of birth: 2021-12-01 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £434.71 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,531.09 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,508.81 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 03 May, 2021. Your standard monthly payment of £97.48 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dean Bell 0 Billy summit Port Hazelberg M2B 3FW Cameron's Policy Renewal Date: 03 May, 2021 Policy Number: hnsjzejftz-wfik.nwoqd-a New monthly premium £97.48 This year's annual premium £8,531.09 Last year's annual premium £2,972.34 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 07/06/25 Dear Mr Ward It's time to renew Cameron’s cover with Animal Friends . Thank you for trusting us with Cameron's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Cameron is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Cameron It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Cameron as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Cameron gets older As Cameron is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Cameron is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 03 May, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
hnsjzejftz-wfik.nwoqd-a
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Tue 26 May, 2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
03 May, 2021
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (NBC0/S6CV797XB) Title Dear Mr Stephenson, It's time to renew Ann's cover with Animal Friends. Thank you for trusting us with Ann's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ann has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,409.14 including insurance premium tax. Last year's premium £7,414.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ann with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Stephenson, It's time to renew Ann's cover with Animal Friends. Thank you for trusting us with Ann's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ann has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,409.14 including insurance premium tax. Last year's premium £7,414.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ann with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Stephenson, Dear Mr Stephenson, Dear Mr Stephenson, It's time to renew Ann's cover with Animal Friends. Thank you for trusting us with Ann's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ann's cover with Animal Friends. Thank you for trusting us with Ann's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ann's cover with Animal Friends. Thank you for trusting us with Ann's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ann has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ann has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ann has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,409.14 including insurance premium tax. Last year's premium £7,414.16 including insurance premium tax. This year's premium £1,409.14 including insurance premium tax. This year's premium £1,409.14 including insurance premium tax. Last year's premium £7,414.16 including insurance premium tax. Last year's premium £7,414.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ann with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ann with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ann with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Ann. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Ann, your renewal will take effect from 15/12/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Sally Baker-Campbell, Studio 2 Brown spring North Shaneborough SL3 8FE Policy Details Policy number: NBC0/S6CV797XB Policy start date: 15/12/21 Policy end date: 14/08/2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Ann Pet type: Dog Pet date of birth: Saturday 19 October, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,990.41 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,409.14 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,569.40 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 15/12/21. Your standard monthly payment of £9,502.62 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Sally Baker-Campbell Studio 2 Brown spring North Shaneborough SL3 8FE Ann's Policy Renewal Date: 15/12/21 Policy Number: NBC0/S6CV797XB New monthly premium £9,502.62 This year's annual premium £1,409.14 Last year's annual premium £7,414.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 20 May, 2024 Dear Mr Stephenson It's time to renew Ann’s cover with Animal Friends . Thank you for trusting us with Ann's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Ann is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Ann It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Ann as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Ann gets older As Ann is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Ann is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 15/12/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
NBC0/S6CV797XB
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
14/08/2019
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
15/12/21
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (VNVDSF_I9W7ZIJ.XI) Title Dear Mr Whitehouse, It's time to renew Elliot's cover with Animal Friends. Thank you for trusting us with Elliot's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliot has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,820.11 including insurance premium tax. Last year's premium £5,029.37 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliot with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Whitehouse, It's time to renew Elliot's cover with Animal Friends. Thank you for trusting us with Elliot's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliot has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,820.11 including insurance premium tax. Last year's premium £5,029.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliot with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Whitehouse, Dear Mr Whitehouse, Dear Mr Whitehouse, It's time to renew Elliot's cover with Animal Friends. Thank you for trusting us with Elliot's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elliot's cover with Animal Friends. Thank you for trusting us with Elliot's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elliot's cover with Animal Friends. Thank you for trusting us with Elliot's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliot has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elliot has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elliot has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,820.11 including insurance premium tax. Last year's premium £5,029.37 including insurance premium tax. This year's premium £8,820.11 including insurance premium tax. This year's premium £8,820.11 including insurance premium tax. Last year's premium £5,029.37 including insurance premium tax. Last year's premium £5,029.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliot with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elliot with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elliot with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Elliot. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Elliot, your renewal will take effect from 15 January, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jacqueline Iqbal-White, 2 Sharon alley Georginafurt S4 5RQ Policy Details Policy number: VNVDSF_I9W7ZIJ.XI Policy start date: 15 January, 2023 Policy end date: Tue 30 April, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Elliot Pet type: Dog Pet date of birth: Wednesday 09 July, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,701.65 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,820.11 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,856.97 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 15 January, 2023. Your standard monthly payment of £4,575.73 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jacqueline Iqbal-White 2 Sharon alley Georginafurt S4 5RQ Elliot's Policy Renewal Date: 15 January, 2023 Policy Number: VNVDSF_I9W7ZIJ.XI New monthly premium £4,575.73 This year's annual premium £8,820.11 Last year's annual premium £5,029.37 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Fri 14 November, 2025 Dear Mr Whitehouse It's time to renew Elliot’s cover with Animal Friends . Thank you for trusting us with Elliot's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Elliot is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Elliot It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Elliot as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Elliot gets older As Elliot is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Elliot is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 15 January, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
VNVDSF_I9W7ZIJ.XI
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
Tue 30 April, 2019
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
15 January, 2023
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (G-WDA.DL) Title Dear Mr Young, It's time to renew Amber's cover with Animal Friends. Thank you for trusting us with Amber's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Amber has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,127.47 including insurance premium tax. Last year's premium £1,639.35 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Amber with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Young, It's time to renew Amber's cover with Animal Friends. Thank you for trusting us with Amber's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Amber has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,127.47 including insurance premium tax. Last year's premium £1,639.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Amber with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Young, Dear Mr Young, Dear Mr Young, It's time to renew Amber's cover with Animal Friends. Thank you for trusting us with Amber's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Amber's cover with Animal Friends. Thank you for trusting us with Amber's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Amber's cover with Animal Friends. Thank you for trusting us with Amber's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Amber has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Amber has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Amber has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,127.47 including insurance premium tax. Last year's premium £1,639.35 including insurance premium tax. This year's premium £3,127.47 including insurance premium tax. This year's premium £3,127.47 including insurance premium tax. Last year's premium £1,639.35 including insurance premium tax. Last year's premium £1,639.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Amber with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Amber with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Amber with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Amber. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Amber, your renewal will take effect from Sun 08 December, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr David Clarke, 80 Ward pass Lake Oliver PR7 7TQ Policy Details Policy number: G-WDA.DL Policy start date: Sun 08 December, 2019 Policy end date: 28/09/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Amber Pet type: Dog Pet date of birth: 2022-04-30 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,712.04 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,127.47 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,769.70 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 08 December, 2019. Your standard monthly payment of £3,388.45 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr David Clarke 80 Ward pass Lake Oliver PR7 7TQ Amber's Policy Renewal Date: Sun 08 December, 2019 Policy Number: G-WDA.DL New monthly premium £3,388.45 This year's annual premium £3,127.47 Last year's annual premium £1,639.35 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 28 April, 2019 Dear Mr Young It's time to renew Amber’s cover with Animal Friends . Thank you for trusting us with Amber's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Amber is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Amber It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Amber as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Amber gets older As Amber is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Amber is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 08 December, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
|
G-WDA.DL
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
28/09/2020
|
(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Sun 08 December, 2019
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.