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Your Policy Renewal - Animal Friends (EACCQVGRDIMVVTHTDTFS) Title Dear Mr Kelly, It's time to renew Kate's cover with Animal Friends. Thank you for trusting us with Kate's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kate has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,271.19 including insurance premium tax. Last year's premium £7,658.29 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kate with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Kelly, It's time to renew Kate's cover with Animal Friends. Thank you for trusting us with Kate's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kate has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,271.19 including insurance premium tax. Last year's premium £7,658.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kate with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Kelly, Dear Mr Kelly, Dear Mr Kelly, It's time to renew Kate's cover with Animal Friends. Thank you for trusting us with Kate's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kate's cover with Animal Friends. Thank you for trusting us with Kate's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kate's cover with Animal Friends. Thank you for trusting us with Kate's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kate has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kate has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kate has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,271.19 including insurance premium tax. Last year's premium £7,658.29 including insurance premium tax. This year's premium £8,271.19 including insurance premium tax. This year's premium £8,271.19 including insurance premium tax. Last year's premium £7,658.29 including insurance premium tax. Last year's premium £7,658.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kate with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kate with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kate with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kate. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kate, your renewal will take effect from 2021-10-18. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Nicola Berry, 974 Philip greens South Louise B0 5XY Policy Details Policy number: EACCQVGRDIMVVTHTDTFS Policy start date: 2021-10-18 Policy end date: 13 June, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kate Pet type: Dog Pet date of birth: 25/09/2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,516.07 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,271.19 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,049.58 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-10-18. Your standard monthly payment of £1,825.78 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Nicola Berry 974 Philip greens South Louise B0 5XY Kate's Policy Renewal Date: 2021-10-18 Policy Number: EACCQVGRDIMVVTHTDTFS New monthly premium £1,825.78 This year's annual premium £8,271.19 Last year's annual premium £7,658.29 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09 October, 2022 Dear Mr Kelly It's time to renew Kate’s cover with Animal Friends . Thank you for trusting us with Kate's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kate is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kate It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kate as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kate gets older As Kate is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kate is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-10-18. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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EACCQVGRDIMVVTHTDTFS
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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13 June, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2021-10-18
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (g_noomla) Title Dear Mr Jackson, It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,005.81 including insurance premium tax. Last year's premium £8,641.28 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jackson, It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,005.81 including insurance premium tax. Last year's premium £8,641.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jackson, Dear Mr Jackson, Dear Mr Jackson, It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,005.81 including insurance premium tax. Last year's premium £8,641.28 including insurance premium tax. This year's premium £9,005.81 including insurance premium tax. This year's premium £9,005.81 including insurance premium tax. Last year's premium £8,641.28 including insurance premium tax. Last year's premium £8,641.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Nicholas. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Nicholas, your renewal will take effect from 15 December, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr James Parker, 838 Kathryn radial North Linda WC03 6TD Policy Details Policy number: g_noomla Policy start date: 15 December, 2022 Policy end date: Tuesday 16 April, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Nicholas Pet type: Dog Pet date of birth: 2019-04-24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,705.69 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,005.81 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,793.51 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 15 December, 2022. Your standard monthly payment of £7,851.18 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr James Parker 838 Kathryn radial North Linda WC03 6TD Nicholas's Policy Renewal Date: 15 December, 2022 Policy Number: g_noomla New monthly premium £7,851.18 This year's annual premium £9,005.81 Last year's annual premium £8,641.28 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 08 January, 2024 Dear Mr Jackson It's time to renew Nicholas’s cover with Animal Friends . Thank you for trusting us with Nicholas's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Nicholas is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Nicholas It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Nicholas as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Nicholas gets older As Nicholas is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Nicholas is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 15 December, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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g_noomla
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tuesday 16 April, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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15 December, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1U76QKB_6/ZCR-/CSX7P7G6) Title Dear Mr Moss, It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,777.41 including insurance premium tax. Last year's premium £576.84 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Moss, It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,777.41 including insurance premium tax. Last year's premium £576.84 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Moss, Dear Mr Moss, Dear Mr Moss, It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,777.41 including insurance premium tax. Last year's premium £576.84 including insurance premium tax. This year's premium £3,777.41 including insurance premium tax. This year's premium £3,777.41 including insurance premium tax. Last year's premium £576.84 including insurance premium tax. Last year's premium £576.84 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lynn. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lynn, your renewal will take effect from 14 February, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Carly Wells-Jones, Flat 8 Sharon ranch Port Angela G9C 7BE Policy Details Policy number: 1U76QKB_6/ZCR-/CSX7P7G6 Policy start date: 14 February, 2020 Policy end date: Tue 05 October, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lynn Pet type: Dog Pet date of birth: Friday 23 December, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,449.13 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,777.41 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,035.64 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 14 February, 2020. Your standard monthly payment of £80.42 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Carly Wells-Jones Flat 8 Sharon ranch Port Angela G9C 7BE Lynn's Policy Renewal Date: 14 February, 2020 Policy Number: 1U76QKB_6/ZCR-/CSX7P7G6 New monthly premium £80.42 This year's annual premium £3,777.41 Last year's annual premium £576.84 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 03 February, 2022 Dear Mr Moss It's time to renew Lynn’s cover with Animal Friends . Thank you for trusting us with Lynn's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lynn is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lynn It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lynn as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lynn gets older As Lynn is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lynn is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 14 February, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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1U76QKB_6/ZCR-/CSX7P7G6
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 05 October, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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14 February, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ckmoywxohtnl) Title Dear Mr Page, It's time to renew Victor's cover with Animal Friends. Thank you for trusting us with Victor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Victor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,149.86 including insurance premium tax. Last year's premium £7,014.51 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Victor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Page, It's time to renew Victor's cover with Animal Friends. Thank you for trusting us with Victor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Victor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,149.86 including insurance premium tax. Last year's premium £7,014.51 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Victor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Page, Dear Mr Page, Dear Mr Page, It's time to renew Victor's cover with Animal Friends. Thank you for trusting us with Victor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Victor's cover with Animal Friends. Thank you for trusting us with Victor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Victor's cover with Animal Friends. Thank you for trusting us with Victor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Victor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Victor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Victor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,149.86 including insurance premium tax. Last year's premium £7,014.51 including insurance premium tax. This year's premium £5,149.86 including insurance premium tax. This year's premium £5,149.86 including insurance premium tax. Last year's premium £7,014.51 including insurance premium tax. Last year's premium £7,014.51 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Victor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Victor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Victor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Victor. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Victor, your renewal will take effect from Monday 28 July, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Hilary Newman, 937 Murray highway Charlottefurt EH5 5RJ Policy Details Policy number: ckmoywxohtnl Policy start date: Monday 28 July, 2025 Policy end date: Tuesday 31 August, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Victor Pet type: Dog Pet date of birth: Wednesday 30 April, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,727.13 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,149.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,783.35 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Monday 28 July, 2025. Your standard monthly payment of £9,049.34 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Hilary Newman 937 Murray highway Charlottefurt EH5 5RJ Victor's Policy Renewal Date: Monday 28 July, 2025 Policy Number: ckmoywxohtnl New monthly premium £9,049.34 This year's annual premium £5,149.86 Last year's annual premium £7,014.51 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 11/01/2025 Dear Mr Page It's time to renew Victor’s cover with Animal Friends . Thank you for trusting us with Victor's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Victor is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Victor It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Victor as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Victor gets older As Victor is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Victor is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Monday 28 July, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ckmoywxohtnl
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tuesday 31 August, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Monday 28 July, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (LFGAXD_ZUDAHXLOKCOIB) Title Dear Mr Whittaker, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,819.69 including insurance premium tax. Last year's premium £4,093.21 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Whittaker, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,819.69 including insurance premium tax. Last year's premium £4,093.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Whittaker, Dear Mr Whittaker, Dear Mr Whittaker, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,819.69 including insurance premium tax. Last year's premium £4,093.21 including insurance premium tax. This year's premium £1,819.69 including insurance premium tax. This year's premium £1,819.69 including insurance premium tax. Last year's premium £4,093.21 including insurance premium tax. Last year's premium £4,093.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Leah. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Leah, your renewal will take effect from Wednesday 03 January, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Elaine Allen-Dean, Flat 2 Hamilton road South Maxbury G3W 0AB Policy Details Policy number: LFGAXD_ZUDAHXLOKCOIB Policy start date: Wednesday 03 January, 2024 Policy end date: Tue 31 May, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Leah Pet type: Dog Pet date of birth: 02 November, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,215.08 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,819.69 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,374.29 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wednesday 03 January, 2024. Your standard monthly payment of £5,058.86 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Elaine Allen-Dean Flat 2 Hamilton road South Maxbury G3W 0AB Leah's Policy Renewal Date: Wednesday 03 January, 2024 Policy Number: LFGAXD_ZUDAHXLOKCOIB New monthly premium £5,058.86 This year's annual premium £1,819.69 Last year's annual premium £4,093.21 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 30 January, 2025 Dear Mr Whittaker It's time to renew Leah’s cover with Animal Friends . Thank you for trusting us with Leah's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Leah is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Leah It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Leah as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Leah gets older As Leah is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Leah is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wednesday 03 January, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Tue 31 May, 2022
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Wednesday 03 January, 2024
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (A81FI/MJDYCZWKR) Title Dear Mr Allan, It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,862.79 including insurance premium tax. Last year's premium £5,297.06 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Allan, It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,862.79 including insurance premium tax. Last year's premium £5,297.06 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Allan, Dear Mr Allan, Dear Mr Allan, It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,862.79 including insurance premium tax. Last year's premium £5,297.06 including insurance premium tax. This year's premium £9,862.79 including insurance premium tax. This year's premium £9,862.79 including insurance premium tax. Last year's premium £5,297.06 including insurance premium tax. Last year's premium £5,297.06 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Maureen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Maureen, your renewal will take effect from Saturday 08 June, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Cameron Fisher, Flat 55P Gerard ridges Nashville NG9 9PZ Policy Details Policy number: A81FI/MJDYCZWKR Policy start date: Saturday 08 June, 2024 Policy end date: 2021-10-09 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Maureen Pet type: Dog Pet date of birth: 2021-06-21 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,972.05 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,862.79 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,921.54 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Saturday 08 June, 2024. Your standard monthly payment of £4,829.21 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Cameron Fisher Flat 55P Gerard ridges Nashville NG9 9PZ Maureen's Policy Renewal Date: Saturday 08 June, 2024 Policy Number: A81FI/MJDYCZWKR New monthly premium £4,829.21 This year's annual premium £9,862.79 Last year's annual premium £5,297.06 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 03 April, 2023 Dear Mr Allan It's time to renew Maureen’s cover with Animal Friends . Thank you for trusting us with Maureen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Maureen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Maureen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Maureen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Maureen gets older As Maureen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Maureen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Saturday 08 June, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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A81FI/MJDYCZWKR
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2021-10-09
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Saturday 08 June, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7/S5KWWHM0M8) Title Dear Mr Fleming, It's time to renew Alan's cover with Animal Friends. Thank you for trusting us with Alan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £513.09 including insurance premium tax. Last year's premium £3,453.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Fleming, It's time to renew Alan's cover with Animal Friends. Thank you for trusting us with Alan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £513.09 including insurance premium tax. Last year's premium £3,453.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Fleming, Dear Mr Fleming, Dear Mr Fleming, It's time to renew Alan's cover with Animal Friends. Thank you for trusting us with Alan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alan's cover with Animal Friends. Thank you for trusting us with Alan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alan's cover with Animal Friends. Thank you for trusting us with Alan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £513.09 including insurance premium tax. Last year's premium £3,453.16 including insurance premium tax. This year's premium £513.09 including insurance premium tax. This year's premium £513.09 including insurance premium tax. Last year's premium £3,453.16 including insurance premium tax. Last year's premium £3,453.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Alan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Alan, your renewal will take effect from 2021-04-14. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Olivia Duncan, Flat 37 Hall field West Kathleen E67 3LP Policy Details Policy number: 7/S5KWWHM0M8 Policy start date: 2021-04-14 Policy end date: 2020-03-23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Alan Pet type: Dog Pet date of birth: 2024-08-07 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,198.22 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £513.09 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,876.96 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-04-14. Your standard monthly payment of £1,496.73 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Olivia Duncan Flat 37 Hall field West Kathleen E67 3LP Alan's Policy Renewal Date: 2021-04-14 Policy Number: 7/S5KWWHM0M8 New monthly premium £1,496.73 This year's annual premium £513.09 Last year's annual premium £3,453.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tue 15 February, 2022 Dear Mr Fleming It's time to renew Alan’s cover with Animal Friends . Thank you for trusting us with Alan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Alan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Alan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Alan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Alan gets older As Alan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Alan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-04-14. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7/S5KWWHM0M8
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2020-03-23
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2021-04-14
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (3FHA_FRWKQAF_UHXE6N) Title Dear Mr Bartlett, It's time to renew Natalie's cover with Animal Friends. Thank you for trusting us with Natalie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Natalie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,415.50 including insurance premium tax. Last year's premium £3,284.00 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Natalie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bartlett, It's time to renew Natalie's cover with Animal Friends. Thank you for trusting us with Natalie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Natalie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,415.50 including insurance premium tax. Last year's premium £3,284.00 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Natalie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bartlett, Dear Mr Bartlett, Dear Mr Bartlett, It's time to renew Natalie's cover with Animal Friends. Thank you for trusting us with Natalie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Natalie's cover with Animal Friends. Thank you for trusting us with Natalie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Natalie's cover with Animal Friends. Thank you for trusting us with Natalie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Natalie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Natalie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Natalie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,415.50 including insurance premium tax. Last year's premium £3,284.00 including insurance premium tax. This year's premium £2,415.50 including insurance premium tax. This year's premium £2,415.50 including insurance premium tax. Last year's premium £3,284.00 including insurance premium tax. Last year's premium £3,284.00 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Natalie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Natalie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Natalie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Natalie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Natalie, your renewal will take effect from Thursday 15 December, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rachel Wood, 0 Smith pike North Staceyshire LL7B 8YE Policy Details Policy number: 3FHA_FRWKQAF_UHXE6N Policy start date: Thursday 15 December, 2022 Policy end date: 2023-01-30 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Natalie Pet type: Dog Pet date of birth: 13/10/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,166.81 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,415.50 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £223.88 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thursday 15 December, 2022. Your standard monthly payment of £3,546.87 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rachel Wood 0 Smith pike North Staceyshire LL7B 8YE Natalie's Policy Renewal Date: Thursday 15 December, 2022 Policy Number: 3FHA_FRWKQAF_UHXE6N New monthly premium £3,546.87 This year's annual premium £2,415.50 Last year's annual premium £3,284.00 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 13 May, 2023 Dear Mr Bartlett It's time to renew Natalie’s cover with Animal Friends . Thank you for trusting us with Natalie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Natalie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Natalie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Natalie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Natalie gets older As Natalie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Natalie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thursday 15 December, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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3FHA_FRWKQAF_UHXE6N
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2023-01-30
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thursday 15 December, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (6/VB.M7T07X-SUW) Title Dear Mr Patterson, It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,159.90 including insurance premium tax. Last year's premium £9,520.52 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Patterson, It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,159.90 including insurance premium tax. Last year's premium £9,520.52 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Patterson, Dear Mr Patterson, Dear Mr Patterson, It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,159.90 including insurance premium tax. Last year's premium £9,520.52 including insurance premium tax. This year's premium £4,159.90 including insurance premium tax. This year's premium £4,159.90 including insurance premium tax. Last year's premium £9,520.52 including insurance premium tax. Last year's premium £9,520.52 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Reece. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Reece, your renewal will take effect from 27 July, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Antony Hodgson, Studio 10u Liam knolls Kaurburgh L3H 4YY Policy Details Policy number: 6/VB.M7T07X-SUW Policy start date: 27 July, 2023 Policy end date: Tuesday 25 January, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Reece Pet type: Dog Pet date of birth: 09 May, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,373.01 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,159.90 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,448.80 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 27 July, 2023. Your standard monthly payment of £9,223.07 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Antony Hodgson Studio 10u Liam knolls Kaurburgh L3H 4YY Reece's Policy Renewal Date: 27 July, 2023 Policy Number: 6/VB.M7T07X-SUW New monthly premium £9,223.07 This year's annual premium £4,159.90 Last year's annual premium £9,520.52 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 27 July, 2020 Dear Mr Patterson It's time to renew Reece’s cover with Animal Friends . Thank you for trusting us with Reece's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Reece is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Reece It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Reece as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Reece gets older As Reece is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Reece is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 27 July, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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6/VB.M7T07X-SUW
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tuesday 25 January, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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27 July, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (39ZLW0458X6Q7_00YUXI9) Title Dear Mr Jones, It's time to renew Bernard's cover with Animal Friends. Thank you for trusting us with Bernard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bernard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,253.17 including insurance premium tax. Last year's premium £3,887.18 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bernard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jones, It's time to renew Bernard's cover with Animal Friends. Thank you for trusting us with Bernard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bernard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,253.17 including insurance premium tax. Last year's premium £3,887.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bernard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jones, Dear Mr Jones, Dear Mr Jones, It's time to renew Bernard's cover with Animal Friends. Thank you for trusting us with Bernard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bernard's cover with Animal Friends. Thank you for trusting us with Bernard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bernard's cover with Animal Friends. Thank you for trusting us with Bernard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bernard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bernard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bernard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,253.17 including insurance premium tax. Last year's premium £3,887.18 including insurance premium tax. This year's premium £5,253.17 including insurance premium tax. This year's premium £5,253.17 including insurance premium tax. Last year's premium £3,887.18 including insurance premium tax. Last year's premium £3,887.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bernard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bernard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bernard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Bernard. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Bernard, your renewal will take effect from Sun 04 April, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Graham O'Brien, 8 Bennett inlet Maryborough SO70 4GR Policy Details Policy number: 39ZLW0458X6Q7_00YUXI9 Policy start date: Sun 04 April, 2021 Policy end date: 18 August, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Bernard Pet type: Dog Pet date of birth: Tue 21 March, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,020.60 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,253.17 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,432.72 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 04 April, 2021. Your standard monthly payment of £3,869.33 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Graham O'Brien 8 Bennett inlet Maryborough SO70 4GR Bernard's Policy Renewal Date: Sun 04 April, 2021 Policy Number: 39ZLW0458X6Q7_00YUXI9 New monthly premium £3,869.33 This year's annual premium £5,253.17 Last year's annual premium £3,887.18 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-10-18 Dear Mr Jones It's time to renew Bernard’s cover with Animal Friends . Thank you for trusting us with Bernard's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Bernard is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Bernard It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Bernard as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Bernard gets older As Bernard is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Bernard is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 04 April, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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39ZLW0458X6Q7_00YUXI9
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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18 August, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sun 04 April, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (byf/v.eg.) Title Dear Mr McLean, It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,512.40 including insurance premium tax. Last year's premium £3,246.13 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr McLean, It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,512.40 including insurance premium tax. Last year's premium £3,246.13 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr McLean, Dear Mr McLean, Dear Mr McLean, It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,512.40 including insurance premium tax. Last year's premium £3,246.13 including insurance premium tax. This year's premium £5,512.40 including insurance premium tax. This year's premium £5,512.40 including insurance premium tax. Last year's premium £3,246.13 including insurance premium tax. Last year's premium £3,246.13 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Adam. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Adam, your renewal will take effect from Friday 10 March, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Hazel Thomas-Hopkins, 54 Mason turnpike Stevensberg BN3W 2SL Policy Details Policy number: byf/v.eg. Policy start date: Friday 10 March, 2023 Policy end date: 25/01/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Adam Pet type: Dog Pet date of birth: 18 December, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £306.50 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,512.40 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,302.47 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Friday 10 March, 2023. Your standard monthly payment of £8,263.20 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Hazel Thomas-Hopkins 54 Mason turnpike Stevensberg BN3W 2SL Adam's Policy Renewal Date: Friday 10 March, 2023 Policy Number: byf/v.eg. New monthly premium £8,263.20 This year's annual premium £5,512.40 Last year's annual premium £3,246.13 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 19/11/25 Dear Mr McLean It's time to renew Adam’s cover with Animal Friends . Thank you for trusting us with Adam's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Adam is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Adam It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Adam as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Adam gets older As Adam is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Adam is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Friday 10 March, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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byf/v.eg.
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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25/01/2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Friday 10 March, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7LE1JESKFT6LEJGT0B/WT44XR) Title Dear Mr Jenkins, It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,120.69 including insurance premium tax. Last year's premium £1,304.51 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jenkins, It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,120.69 including insurance premium tax. Last year's premium £1,304.51 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jenkins, Dear Mr Jenkins, Dear Mr Jenkins, It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,120.69 including insurance premium tax. Last year's premium £1,304.51 including insurance premium tax. This year's premium £3,120.69 including insurance premium tax. This year's premium £3,120.69 including insurance premium tax. Last year's premium £1,304.51 including insurance premium tax. Last year's premium £1,304.51 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Angela. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Angela, your renewal will take effect from 06/01/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Darren Graham, 8 Abigail flat Frankview N46 8LX Policy Details Policy number: 7LE1JESKFT6LEJGT0B/WT44XR Policy start date: 06/01/22 Policy end date: 16 April, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Angela Pet type: Dog Pet date of birth: 15/08/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,142.30 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,120.69 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,861.38 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 06/01/22. Your standard monthly payment of £3,208.26 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Darren Graham 8 Abigail flat Frankview N46 8LX Angela's Policy Renewal Date: 06/01/22 Policy Number: 7LE1JESKFT6LEJGT0B/WT44XR New monthly premium £3,208.26 This year's annual premium £3,120.69 Last year's annual premium £1,304.51 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 07 October, 2019 Dear Mr Jenkins It's time to renew Angela’s cover with Animal Friends . Thank you for trusting us with Angela's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Angela is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Angela It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Angela as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Angela gets older As Angela is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Angela is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 06/01/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7LE1JESKFT6LEJGT0B/WT44XR
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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16 April, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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06/01/22
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (hruoblgbfg/vgpuxf.gu) Title Dear Mr Green, It's time to renew Charlene's cover with Animal Friends. Thank you for trusting us with Charlene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Charlene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,739.49 including insurance premium tax. Last year's premium £4,445.59 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Charlene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Green, It's time to renew Charlene's cover with Animal Friends. Thank you for trusting us with Charlene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Charlene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,739.49 including insurance premium tax. Last year's premium £4,445.59 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Charlene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Green, Dear Mr Green, Dear Mr Green, It's time to renew Charlene's cover with Animal Friends. Thank you for trusting us with Charlene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Charlene's cover with Animal Friends. Thank you for trusting us with Charlene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Charlene's cover with Animal Friends. Thank you for trusting us with Charlene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Charlene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Charlene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Charlene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,739.49 including insurance premium tax. Last year's premium £4,445.59 including insurance premium tax. This year's premium £5,739.49 including insurance premium tax. This year's premium £5,739.49 including insurance premium tax. Last year's premium £4,445.59 including insurance premium tax. Last year's premium £4,445.59 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Charlene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Charlene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Charlene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Charlene. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Charlene, your renewal will take effect from Wed 17 April, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Diana Ahmed, Flat 18q Hayward rapid Briggstown S2 2EG Policy Details Policy number: hruoblgbfg/vgpuxf.gu Policy start date: Wed 17 April, 2024 Policy end date: 03/06/20 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Charlene Pet type: Dog Pet date of birth: Wed 03 April, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,609.55 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,739.49 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,120.92 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wed 17 April, 2024. Your standard monthly payment of £2,521.34 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Diana Ahmed Flat 18q Hayward rapid Briggstown S2 2EG Charlene's Policy Renewal Date: Wed 17 April, 2024 Policy Number: hruoblgbfg/vgpuxf.gu New monthly premium £2,521.34 This year's annual premium £5,739.49 Last year's annual premium £4,445.59 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-12-01 Dear Mr Green It's time to renew Charlene’s cover with Animal Friends . Thank you for trusting us with Charlene's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Charlene is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Charlene It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Charlene as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Charlene gets older As Charlene is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Charlene is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wed 17 April, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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hruoblgbfg/vgpuxf.gu
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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03/06/20
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Wed 17 April, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (U/5A5/TJIVE-TS5PFVI) Title Dear Mr Butler, It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £820.63 including insurance premium tax. Last year's premium £9,445.43 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Butler, It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £820.63 including insurance premium tax. Last year's premium £9,445.43 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Butler, Dear Mr Butler, Dear Mr Butler, It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £820.63 including insurance premium tax. Last year's premium £9,445.43 including insurance premium tax. This year's premium £820.63 including insurance premium tax. This year's premium £820.63 including insurance premium tax. Last year's premium £9,445.43 including insurance premium tax. Last year's premium £9,445.43 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Adam. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Adam, your renewal will take effect from 04/12/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Marie Jones, 1 Lisa loaf Lake Barrybury S9K 9UP Policy Details Policy number: U/5A5/TJIVE-TS5PFVI Policy start date: 04/12/22 Policy end date: Thursday 03 March, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Adam Pet type: Dog Pet date of birth: 06 August, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,456.81 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £820.63 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,158.32 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 04/12/22. Your standard monthly payment of £7,058.90 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Marie Jones 1 Lisa loaf Lake Barrybury S9K 9UP Adam's Policy Renewal Date: 04/12/22 Policy Number: U/5A5/TJIVE-TS5PFVI New monthly premium £7,058.90 This year's annual premium £820.63 Last year's annual premium £9,445.43 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18/10/25 Dear Mr Butler It's time to renew Adam’s cover with Animal Friends . Thank you for trusting us with Adam's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Adam is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Adam It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Adam as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Adam gets older As Adam is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Adam is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 04/12/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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U/5A5/TJIVE-TS5PFVI
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Thursday 03 March, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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04/12/22
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (hhrjtgptapavcev.) Title Dear Mr Knight, It's time to renew Marcus's cover with Animal Friends. Thank you for trusting us with Marcus's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marcus has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,423.66 including insurance premium tax. Last year's premium £4,921.36 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marcus with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Knight, It's time to renew Marcus's cover with Animal Friends. Thank you for trusting us with Marcus's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marcus has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,423.66 including insurance premium tax. Last year's premium £4,921.36 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marcus with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Knight, Dear Mr Knight, Dear Mr Knight, It's time to renew Marcus's cover with Animal Friends. Thank you for trusting us with Marcus's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Marcus's cover with Animal Friends. Thank you for trusting us with Marcus's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Marcus's cover with Animal Friends. Thank you for trusting us with Marcus's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marcus has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Marcus has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Marcus has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,423.66 including insurance premium tax. Last year's premium £4,921.36 including insurance premium tax. This year's premium £5,423.66 including insurance premium tax. This year's premium £5,423.66 including insurance premium tax. Last year's premium £4,921.36 including insurance premium tax. Last year's premium £4,921.36 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marcus with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Marcus with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Marcus with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Marcus. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Marcus, your renewal will take effect from Thu 18 February, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Lesley Reynolds, Studio 18n Russell shore North Dean G3 0BZ Policy Details Policy number: hhrjtgptapavcev. Policy start date: Thu 18 February, 2021 Policy end date: 27 July, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Marcus Pet type: Dog Pet date of birth: Tue 26 April, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,523.66 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,423.66 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,575.87 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thu 18 February, 2021. Your standard monthly payment of £469.85 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Lesley Reynolds Studio 18n Russell shore North Dean G3 0BZ Marcus's Policy Renewal Date: Thu 18 February, 2021 Policy Number: hhrjtgptapavcev. New monthly premium £469.85 This year's annual premium £5,423.66 Last year's annual premium £4,921.36 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wednesday 18 August, 2021 Dear Mr Knight It's time to renew Marcus’s cover with Animal Friends . Thank you for trusting us with Marcus's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Marcus is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Marcus It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Marcus as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Marcus gets older As Marcus is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Marcus is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thu 18 February, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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hhrjtgptapavcev.
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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27 July, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thu 18 February, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (SBZBKC3/KJVR75) Title Dear Mr O'Brien, It's time to renew Samantha's cover with Animal Friends. Thank you for trusting us with Samantha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Samantha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,299.33 including insurance premium tax. Last year's premium £8,971.26 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Samantha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr O'Brien, It's time to renew Samantha's cover with Animal Friends. Thank you for trusting us with Samantha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Samantha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,299.33 including insurance premium tax. Last year's premium £8,971.26 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Samantha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr O'Brien, Dear Mr O'Brien, Dear Mr O'Brien, It's time to renew Samantha's cover with Animal Friends. Thank you for trusting us with Samantha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Samantha's cover with Animal Friends. Thank you for trusting us with Samantha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Samantha's cover with Animal Friends. Thank you for trusting us with Samantha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Samantha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Samantha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Samantha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,299.33 including insurance premium tax. Last year's premium £8,971.26 including insurance premium tax. This year's premium £2,299.33 including insurance premium tax. This year's premium £2,299.33 including insurance premium tax. Last year's premium £8,971.26 including insurance premium tax. Last year's premium £8,971.26 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Samantha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Samantha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Samantha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Samantha. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Samantha, your renewal will take effect from 28/11/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Garry Chambers-Hill, 01 Fiona brooks South Joshshire MK99 5UR Policy Details Policy number: SBZBKC3/KJVR75 Policy start date: 28/11/21 Policy end date: Fri 26 February, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Samantha Pet type: Dog Pet date of birth: 04 April, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,426.54 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,299.33 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,298.66 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 28/11/21. Your standard monthly payment of £2,425.68 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Garry Chambers-Hill 01 Fiona brooks South Joshshire MK99 5UR Samantha's Policy Renewal Date: 28/11/21 Policy Number: SBZBKC3/KJVR75 New monthly premium £2,425.68 This year's annual premium £2,299.33 Last year's annual premium £8,971.26 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 04 December, 2025 Dear Mr O'Brien It's time to renew Samantha’s cover with Animal Friends . Thank you for trusting us with Samantha's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Samantha is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Samantha It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Samantha as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Samantha gets older As Samantha is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Samantha is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 28/11/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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SBZBKC3/KJVR75
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Fri 26 February, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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28/11/21
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7T5KKA1.0K-L24U2CECX) Title Dear Mr King, It's time to renew Yvonne's cover with Animal Friends. Thank you for trusting us with Yvonne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Yvonne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,162.67 including insurance premium tax. Last year's premium £5,788.73 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Yvonne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr King, It's time to renew Yvonne's cover with Animal Friends. Thank you for trusting us with Yvonne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Yvonne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,162.67 including insurance premium tax. Last year's premium £5,788.73 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Yvonne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr King, Dear Mr King, Dear Mr King, It's time to renew Yvonne's cover with Animal Friends. Thank you for trusting us with Yvonne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Yvonne's cover with Animal Friends. Thank you for trusting us with Yvonne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Yvonne's cover with Animal Friends. Thank you for trusting us with Yvonne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Yvonne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Yvonne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Yvonne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,162.67 including insurance premium tax. Last year's premium £5,788.73 including insurance premium tax. This year's premium £8,162.67 including insurance premium tax. This year's premium £8,162.67 including insurance premium tax. Last year's premium £5,788.73 including insurance premium tax. Last year's premium £5,788.73 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Yvonne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Yvonne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Yvonne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Yvonne. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Yvonne, your renewal will take effect from 01/08/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Jason Anderson, Flat 37w Baxter common South Judithside L0W 3NY Policy Details Policy number: 7T5KKA1.0K-L24U2CECX Policy start date: 01/08/22 Policy end date: 23/07/25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Yvonne Pet type: Dog Pet date of birth: 23/09/2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,997.13 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,162.67 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,484.85 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 01/08/22. Your standard monthly payment of £7,501.41 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Jason Anderson Flat 37w Baxter common South Judithside L0W 3NY Yvonne's Policy Renewal Date: 01/08/22 Policy Number: 7T5KKA1.0K-L24U2CECX New monthly premium £7,501.41 This year's annual premium £8,162.67 Last year's annual premium £5,788.73 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wednesday 14 June, 2023 Dear Mr King It's time to renew Yvonne’s cover with Animal Friends . Thank you for trusting us with Yvonne's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Yvonne is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Yvonne It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Yvonne as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Yvonne gets older As Yvonne is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Yvonne is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 01/08/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7T5KKA1.0K-L24U2CECX
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23/07/25
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01/08/22
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (FES_O_PWUFIPIMTNTCLDIDA) Title Dear Mr Williams, It's time to renew Jacqueline's cover with Animal Friends. Thank you for trusting us with Jacqueline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jacqueline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,152.53 including insurance premium tax. Last year's premium £609.10 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jacqueline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Williams, It's time to renew Jacqueline's cover with Animal Friends. Thank you for trusting us with Jacqueline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jacqueline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,152.53 including insurance premium tax. Last year's premium £609.10 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jacqueline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Williams, Dear Mr Williams, Dear Mr Williams, It's time to renew Jacqueline's cover with Animal Friends. Thank you for trusting us with Jacqueline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jacqueline's cover with Animal Friends. Thank you for trusting us with Jacqueline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jacqueline's cover with Animal Friends. Thank you for trusting us with Jacqueline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jacqueline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jacqueline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jacqueline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,152.53 including insurance premium tax. Last year's premium £609.10 including insurance premium tax. This year's premium £9,152.53 including insurance premium tax. This year's premium £9,152.53 including insurance premium tax. Last year's premium £609.10 including insurance premium tax. Last year's premium £609.10 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jacqueline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jacqueline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jacqueline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jacqueline. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jacqueline, your renewal will take effect from 22/06/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Elizabeth Bryan, Flat 3 Kevin land East Gerald IG3 6HN Policy Details Policy number: FES_O_PWUFIPIMTNTCLDIDA Policy start date: 22/06/2019 Policy end date: 2022-03-31 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jacqueline Pet type: Dog Pet date of birth: 2021-07-06 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,675.46 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,152.53 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,147.91 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 22/06/2019. Your standard monthly payment of £3,938.99 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Elizabeth Bryan Flat 3 Kevin land East Gerald IG3 6HN Jacqueline's Policy Renewal Date: 22/06/2019 Policy Number: FES_O_PWUFIPIMTNTCLDIDA New monthly premium £3,938.99 This year's annual premium £9,152.53 Last year's annual premium £609.10 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 30 September, 2022 Dear Mr Williams It's time to renew Jacqueline’s cover with Animal Friends . Thank you for trusting us with Jacqueline's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jacqueline is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jacqueline It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jacqueline as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jacqueline gets older As Jacqueline is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jacqueline is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 22/06/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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2022-03-31
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22/06/2019
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2024-01-31
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Your Policy Renewal - Animal Friends (LY9/YI893GML9V) Title Dear Mr Watson, It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,118.36 including insurance premium tax. Last year's premium £7,475.82 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Watson, It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,118.36 including insurance premium tax. Last year's premium £7,475.82 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Watson, Dear Mr Watson, Dear Mr Watson, It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Judith's cover with Animal Friends. Thank you for trusting us with Judith's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Judith has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,118.36 including insurance premium tax. Last year's premium £7,475.82 including insurance premium tax. This year's premium £1,118.36 including insurance premium tax. This year's premium £1,118.36 including insurance premium tax. Last year's premium £7,475.82 including insurance premium tax. Last year's premium £7,475.82 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Judith with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Judith. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Judith, your renewal will take effect from Saturday 16 August, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr David Taylor-Sinclair, 939 Carole trafficway Kennedyhaven M30 7WS Policy Details Policy number: LY9/YI893GML9V Policy start date: Saturday 16 August, 2025 Policy end date: Monday 18 November, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Judith Pet type: Dog Pet date of birth: Fri 29 December, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,285.59 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,118.36 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £352.92 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Saturday 16 August, 2025. Your standard monthly payment of £1,519.95 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr David Taylor-Sinclair 939 Carole trafficway Kennedyhaven M30 7WS Judith's Policy Renewal Date: Saturday 16 August, 2025 Policy Number: LY9/YI893GML9V New monthly premium £1,519.95 This year's annual premium £1,118.36 Last year's annual premium £7,475.82 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 16 March, 2024 Dear Mr Watson It's time to renew Judith’s cover with Animal Friends . Thank you for trusting us with Judith's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Judith is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Judith It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Judith as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Judith gets older As Judith is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Judith is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Saturday 16 August, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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LY9/YI893GML9V
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Monday 18 November, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Saturday 16 August, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (5/CPAH_3N2X_MZ) Title Dear Mr Lawson, It's time to renew Steven's cover with Animal Friends. Thank you for trusting us with Steven's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Steven has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,372.46 including insurance premium tax. Last year's premium £1,566.53 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Steven with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lawson, It's time to renew Steven's cover with Animal Friends. Thank you for trusting us with Steven's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Steven has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,372.46 including insurance premium tax. Last year's premium £1,566.53 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Steven with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lawson, Dear Mr Lawson, Dear Mr Lawson, It's time to renew Steven's cover with Animal Friends. Thank you for trusting us with Steven's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Steven's cover with Animal Friends. Thank you for trusting us with Steven's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Steven's cover with Animal Friends. Thank you for trusting us with Steven's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Steven has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Steven has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Steven has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,372.46 including insurance premium tax. Last year's premium £1,566.53 including insurance premium tax. This year's premium £9,372.46 including insurance premium tax. This year's premium £9,372.46 including insurance premium tax. Last year's premium £1,566.53 including insurance premium tax. Last year's premium £1,566.53 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Steven with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Steven with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Steven with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Steven. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Steven, your renewal will take effect from 10/12/2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Louise Murray, 360 Glover prairie New Debra L33 5QR Policy Details Policy number: 5/CPAH_3N2X_MZ Policy start date: 10/12/2024 Policy end date: Tue 05 October, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Steven Pet type: Dog Pet date of birth: 26/07/22 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,178.12 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,372.46 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,901.34 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 10/12/2024. Your standard monthly payment of £7,908.01 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Louise Murray 360 Glover prairie New Debra L33 5QR Steven's Policy Renewal Date: 10/12/2024 Policy Number: 5/CPAH_3N2X_MZ New monthly premium £7,908.01 This year's annual premium £9,372.46 Last year's annual premium £1,566.53 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 07/05/19 Dear Mr Lawson It's time to renew Steven’s cover with Animal Friends . Thank you for trusting us with Steven's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Steven is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Steven It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Steven as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Steven gets older As Steven is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Steven is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 10/12/2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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5/CPAH_3N2X_MZ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 05 October, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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10/12/2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (WLXB/FXS..) Title Dear Mr Stewart, It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,350.90 including insurance premium tax. Last year's premium £483.35 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Stewart, It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,350.90 including insurance premium tax. Last year's premium £483.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Stewart, Dear Mr Stewart, Dear Mr Stewart, It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,350.90 including insurance premium tax. Last year's premium £483.35 including insurance premium tax. This year's premium £6,350.90 including insurance premium tax. This year's premium £6,350.90 including insurance premium tax. Last year's premium £483.35 including insurance premium tax. Last year's premium £483.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Karl. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Karl, your renewal will take effect from Friday 02 April, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Cameron Johnson, 5 Hilary plains Lake Mitchell NP3Y 6PS Policy Details Policy number: WLXB/FXS.. Policy start date: Friday 02 April, 2021 Policy end date: 13 December, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Karl Pet type: Dog Pet date of birth: 08/11/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,492.09 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,350.90 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,908.71 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Friday 02 April, 2021. Your standard monthly payment of £2,931.68 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Cameron Johnson 5 Hilary plains Lake Mitchell NP3Y 6PS Karl's Policy Renewal Date: Friday 02 April, 2021 Policy Number: WLXB/FXS.. New monthly premium £2,931.68 This year's annual premium £6,350.90 Last year's annual premium £483.35 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 26 January, 2025 Dear Mr Stewart It's time to renew Karl’s cover with Animal Friends . Thank you for trusting us with Karl's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Karl is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Karl It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Karl as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Karl gets older As Karl is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Karl is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Friday 02 April, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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WLXB/FXS..
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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13 December, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Friday 02 April, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (70-.6YJI) Title Dear Mr Ingram, It's time to renew Gary's cover with Animal Friends. Thank you for trusting us with Gary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,641.50 including insurance premium tax. Last year's premium £4,524.99 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Ingram, It's time to renew Gary's cover with Animal Friends. Thank you for trusting us with Gary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,641.50 including insurance premium tax. Last year's premium £4,524.99 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Ingram, Dear Mr Ingram, Dear Mr Ingram, It's time to renew Gary's cover with Animal Friends. Thank you for trusting us with Gary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gary's cover with Animal Friends. Thank you for trusting us with Gary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gary's cover with Animal Friends. Thank you for trusting us with Gary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,641.50 including insurance premium tax. Last year's premium £4,524.99 including insurance premium tax. This year's premium £5,641.50 including insurance premium tax. This year's premium £5,641.50 including insurance premium tax. Last year's premium £4,524.99 including insurance premium tax. Last year's premium £4,524.99 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gary. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gary, your renewal will take effect from Thursday 01 September, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Guy Smith, Studio 6 Allan pines Christopherborough SA9 8GU Policy Details Policy number: 70-.6YJI Policy start date: Thursday 01 September, 2022 Policy end date: Monday 11 February, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gary Pet type: Dog Pet date of birth: 10 September, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,777.88 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,641.50 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,428.06 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thursday 01 September, 2022. Your standard monthly payment of £5,805.35 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Guy Smith Studio 6 Allan pines Christopherborough SA9 8GU Gary's Policy Renewal Date: Thursday 01 September, 2022 Policy Number: 70-.6YJI New monthly premium £5,805.35 This year's annual premium £5,641.50 Last year's annual premium £4,524.99 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 12/05/24 Dear Mr Ingram It's time to renew Gary’s cover with Animal Friends . Thank you for trusting us with Gary's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gary is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gary It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gary as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gary gets older As Gary is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gary is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thursday 01 September, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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70-.6YJI
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Monday 11 February, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thursday 01 September, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (RCSP_W6-78HP0I) Title Dear Mr Wright, It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,657.61 including insurance premium tax. Last year's premium £9,426.58 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wright, It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,657.61 including insurance premium tax. Last year's premium £9,426.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wright, Dear Mr Wright, Dear Mr Wright, It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,657.61 including insurance premium tax. Last year's premium £9,426.58 including insurance premium tax. This year's premium £4,657.61 including insurance premium tax. This year's premium £4,657.61 including insurance premium tax. Last year's premium £9,426.58 including insurance premium tax. Last year's premium £9,426.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jason. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jason, your renewal will take effect from 2023-01-03. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Paul Moore, Studio 97o Mathew way Taylortown N9 3ZY Policy Details Policy number: RCSP_W6-78HP0I Policy start date: 2023-01-03 Policy end date: Tuesday 28 March, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jason Pet type: Dog Pet date of birth: 2023-08-24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,531.30 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,657.61 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,804.80 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2023-01-03. Your standard monthly payment of £9,633.41 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Paul Moore Studio 97o Mathew way Taylortown N9 3ZY Jason's Policy Renewal Date: 2023-01-03 Policy Number: RCSP_W6-78HP0I New monthly premium £9,633.41 This year's annual premium £4,657.61 Last year's annual premium £9,426.58 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 20/01/21 Dear Mr Wright It's time to renew Jason’s cover with Animal Friends . Thank you for trusting us with Jason's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jason is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jason It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jason as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jason gets older As Jason is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jason is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2023-01-03. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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RCSP_W6-78HP0I
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tuesday 28 March, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2023-01-03
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (phkjghb/zcgq) Title Dear Mr Chandler, It's time to renew Mandy's cover with Animal Friends. Thank you for trusting us with Mandy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mandy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,424.29 including insurance premium tax. Last year's premium £984.46 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mandy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Chandler, It's time to renew Mandy's cover with Animal Friends. Thank you for trusting us with Mandy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mandy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,424.29 including insurance premium tax. Last year's premium £984.46 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mandy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Chandler, Dear Mr Chandler, Dear Mr Chandler, It's time to renew Mandy's cover with Animal Friends. Thank you for trusting us with Mandy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mandy's cover with Animal Friends. Thank you for trusting us with Mandy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mandy's cover with Animal Friends. Thank you for trusting us with Mandy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mandy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mandy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mandy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,424.29 including insurance premium tax. Last year's premium £984.46 including insurance premium tax. This year's premium £8,424.29 including insurance premium tax. This year's premium £8,424.29 including insurance premium tax. Last year's premium £984.46 including insurance premium tax. Last year's premium £984.46 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mandy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mandy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mandy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Mandy. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Mandy, your renewal will take effect from 31 October, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rachael Jones, Flat 79 Clarke burgs North Dorothyhaven M30 7WJ Policy Details Policy number: phkjghb/zcgq Policy start date: 31 October, 2022 Policy end date: 08/12/2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Mandy Pet type: Dog Pet date of birth: Mon 30 November, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,653.34 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,424.29 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,229.82 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 31 October, 2022. Your standard monthly payment of £3,932.84 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rachael Jones Flat 79 Clarke burgs North Dorothyhaven M30 7WJ Mandy's Policy Renewal Date: 31 October, 2022 Policy Number: phkjghb/zcgq New monthly premium £3,932.84 This year's annual premium £8,424.29 Last year's annual premium £984.46 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 30 December, 2025 Dear Mr Chandler It's time to renew Mandy’s cover with Animal Friends . Thank you for trusting us with Mandy's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Mandy is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Mandy It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Mandy as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Mandy gets older As Mandy is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Mandy is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 31 October, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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phkjghb/zcgq
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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08/12/2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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31 October, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (dbc-wkpn) Title Dear Mr Reed, It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,485.86 including insurance premium tax. Last year's premium £7,746.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Reed, It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,485.86 including insurance premium tax. Last year's premium £7,746.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Reed, Dear Mr Reed, Dear Mr Reed, It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christopher's cover with Animal Friends. Thank you for trusting us with Christopher's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christopher has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,485.86 including insurance premium tax. Last year's premium £7,746.16 including insurance premium tax. This year's premium £7,485.86 including insurance premium tax. This year's premium £7,485.86 including insurance premium tax. Last year's premium £7,746.16 including insurance premium tax. Last year's premium £7,746.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christopher with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Christopher. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Christopher, your renewal will take effect from 2025-06-02. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Joseph Moore, Studio 56L Ricky pine South Allanville IV2 4SW Policy Details Policy number: dbc-wkpn Policy start date: 2025-06-02 Policy end date: 03/10/25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Christopher Pet type: Dog Pet date of birth: 04/07/2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £541.86 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,485.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,328.36 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2025-06-02. Your standard monthly payment of £6,727.74 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Joseph Moore Studio 56L Ricky pine South Allanville IV2 4SW Christopher's Policy Renewal Date: 2025-06-02 Policy Number: dbc-wkpn New monthly premium £6,727.74 This year's annual premium £7,485.86 Last year's annual premium £7,746.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2022-12-18 Dear Mr Reed It's time to renew Christopher’s cover with Animal Friends . Thank you for trusting us with Christopher's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Christopher is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Christopher It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Christopher as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Christopher gets older As Christopher is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Christopher is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2025-06-02. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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dbc-wkpn
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03/10/25
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2025-06-02
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (YI_HIDCRUS9K0FEOLR66TQ) Title Dear Mr Wilson, It's time to renew Alice's cover with Animal Friends. Thank you for trusting us with Alice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,852.66 including insurance premium tax. Last year's premium £1,895.22 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wilson, It's time to renew Alice's cover with Animal Friends. Thank you for trusting us with Alice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,852.66 including insurance premium tax. Last year's premium £1,895.22 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wilson, Dear Mr Wilson, Dear Mr Wilson, It's time to renew Alice's cover with Animal Friends. Thank you for trusting us with Alice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alice's cover with Animal Friends. Thank you for trusting us with Alice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alice's cover with Animal Friends. Thank you for trusting us with Alice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,852.66 including insurance premium tax. Last year's premium £1,895.22 including insurance premium tax. This year's premium £9,852.66 including insurance premium tax. This year's premium £9,852.66 including insurance premium tax. Last year's premium £1,895.22 including insurance premium tax. Last year's premium £1,895.22 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Alice. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Alice, your renewal will take effect from 04/05/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Sara Evans, Flat 48 Cross union Cooperview N24 8HL Policy Details Policy number: YI_HIDCRUS9K0FEOLR66TQ Policy start date: 04/05/2020 Policy end date: Saturday 08 July, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Alice Pet type: Dog Pet date of birth: 27 December, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,087.53 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,852.66 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,726.67 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 04/05/2020. Your standard monthly payment of £6,261.94 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Sara Evans Flat 48 Cross union Cooperview N24 8HL Alice's Policy Renewal Date: 04/05/2020 Policy Number: YI_HIDCRUS9K0FEOLR66TQ New monthly premium £6,261.94 This year's annual premium £9,852.66 Last year's annual premium £1,895.22 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-08-13 Dear Mr Wilson It's time to renew Alice’s cover with Animal Friends . Thank you for trusting us with Alice's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Alice is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Alice It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Alice as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Alice gets older As Alice is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Alice is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 04/05/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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YI_HIDCRUS9K0FEOLR66TQ
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Saturday 08 July, 2023
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04/05/2020
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (5GR0H.IPBADKG2) Title Dear Mr Green, It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3.72 including insurance premium tax. Last year's premium £6,706.74 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Green, It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3.72 including insurance premium tax. Last year's premium £6,706.74 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Green, Dear Mr Green, Dear Mr Green, It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Roger's cover with Animal Friends. Thank you for trusting us with Roger's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Roger has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3.72 including insurance premium tax. Last year's premium £6,706.74 including insurance premium tax. This year's premium £3.72 including insurance premium tax. This year's premium £3.72 including insurance premium tax. Last year's premium £6,706.74 including insurance premium tax. Last year's premium £6,706.74 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Roger with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Roger. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Roger, your renewal will take effect from 08/03/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Alice Parker, Studio 8 Jenna pines Scottfort E9 3PS Policy Details Policy number: 5GR0H.IPBADKG2 Policy start date: 08/03/2020 Policy end date: 11/07/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Roger Pet type: Dog Pet date of birth: Sat 05 August, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,396.16 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3.72 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,680.55 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 08/03/2020. Your standard monthly payment of £4,193.90 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Alice Parker Studio 8 Jenna pines Scottfort E9 3PS Roger's Policy Renewal Date: 08/03/2020 Policy Number: 5GR0H.IPBADKG2 New monthly premium £4,193.90 This year's annual premium £3.72 Last year's annual premium £6,706.74 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 21 August, 2023 Dear Mr Green It's time to renew Roger’s cover with Animal Friends . Thank you for trusting us with Roger's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Roger is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Roger It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Roger as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Roger gets older As Roger is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Roger is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 08/03/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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5GR0H.IPBADKG2
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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11/07/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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08/03/2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (asjasbobr/pwumjbwqd/dv) Title Dear Mr Ali, It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,649.52 including insurance premium tax. Last year's premium £6,274.87 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Ali, It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,649.52 including insurance premium tax. Last year's premium £6,274.87 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Ali, Dear Mr Ali, Dear Mr Ali, It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Megan's cover with Animal Friends. Thank you for trusting us with Megan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Megan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,649.52 including insurance premium tax. Last year's premium £6,274.87 including insurance premium tax. This year's premium £7,649.52 including insurance premium tax. This year's premium £7,649.52 including insurance premium tax. Last year's premium £6,274.87 including insurance premium tax. Last year's premium £6,274.87 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Megan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Megan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Megan, your renewal will take effect from 18/10/23. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Janice Whittaker, Flat 1 Lauren falls Simpsonland BR8V 7LU Policy Details Policy number: asjasbobr/pwumjbwqd/dv Policy start date: 18/10/23 Policy end date: 23/11/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Megan Pet type: Dog Pet date of birth: Wed 22 March, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,301.76 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,649.52 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,455.30 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 18/10/23. Your standard monthly payment of £9,842.21 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Janice Whittaker Flat 1 Lauren falls Simpsonland BR8V 7LU Megan's Policy Renewal Date: 18/10/23 Policy Number: asjasbobr/pwumjbwqd/dv New monthly premium £9,842.21 This year's annual premium £7,649.52 Last year's annual premium £6,274.87 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 26 October, 2020 Dear Mr Ali It's time to renew Megan’s cover with Animal Friends . Thank you for trusting us with Megan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Megan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Megan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Megan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Megan gets older As Megan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Megan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 18/10/23. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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asjasbobr/pwumjbwqd/dv
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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23/11/2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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18/10/23
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (3DZUA_5KS8SDN8U8KQBGPZV) Title Dear Mr Pearce, It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,972.79 including insurance premium tax. Last year's premium £2,688.33 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Pearce, It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,972.79 including insurance premium tax. Last year's premium £2,688.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Pearce, Dear Mr Pearce, Dear Mr Pearce, It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,972.79 including insurance premium tax. Last year's premium £2,688.33 including insurance premium tax. This year's premium £9,972.79 including insurance premium tax. This year's premium £9,972.79 including insurance premium tax. Last year's premium £2,688.33 including insurance premium tax. Last year's premium £2,688.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Dennis. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Dennis, your renewal will take effect from Fri 24 January, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Geraldine Kemp, Studio 33A Hill cliff South Jessicachester B33 6YD Policy Details Policy number: 3DZUA_5KS8SDN8U8KQBGPZV Policy start date: Fri 24 January, 2025 Policy end date: Monday 10 July, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Dennis Pet type: Dog Pet date of birth: 21/04/22 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,001.38 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,972.79 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,858.41 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 24 January, 2025. Your standard monthly payment of £4,787.32 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Geraldine Kemp Studio 33A Hill cliff South Jessicachester B33 6YD Dennis's Policy Renewal Date: Fri 24 January, 2025 Policy Number: 3DZUA_5KS8SDN8U8KQBGPZV New monthly premium £4,787.32 This year's annual premium £9,972.79 Last year's annual premium £2,688.33 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18 July, 2025 Dear Mr Pearce It's time to renew Dennis’s cover with Animal Friends . Thank you for trusting us with Dennis's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Dennis is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Dennis It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Dennis as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Dennis gets older As Dennis is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Dennis is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 24 January, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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3DZUA_5KS8SDN8U8KQBGPZV
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Monday 10 July, 2023
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Fri 24 January, 2025
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (2SC.LS47J3_JKOPCU) Title Dear Mr Davidson, It's time to renew Harriet's cover with Animal Friends. Thank you for trusting us with Harriet's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Harriet has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,634.74 including insurance premium tax. Last year's premium £5,456.25 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Harriet with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Davidson, It's time to renew Harriet's cover with Animal Friends. Thank you for trusting us with Harriet's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Harriet has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,634.74 including insurance premium tax. Last year's premium £5,456.25 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Harriet with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Davidson, Dear Mr Davidson, Dear Mr Davidson, It's time to renew Harriet's cover with Animal Friends. Thank you for trusting us with Harriet's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Harriet's cover with Animal Friends. Thank you for trusting us with Harriet's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Harriet's cover with Animal Friends. Thank you for trusting us with Harriet's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Harriet has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Harriet has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Harriet has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,634.74 including insurance premium tax. Last year's premium £5,456.25 including insurance premium tax. This year's premium £9,634.74 including insurance premium tax. This year's premium £9,634.74 including insurance premium tax. Last year's premium £5,456.25 including insurance premium tax. Last year's premium £5,456.25 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Harriet with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Harriet with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Harriet with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Harriet. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Harriet, your renewal will take effect from 10/10/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Wayne Bentley, Flat 55S Wilkinson mountain Jennahaven RG0B 5WY Policy Details Policy number: 2SC.LS47J3_JKOPCU Policy start date: 10/10/20 Policy end date: 07/01/20 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Harriet Pet type: Dog Pet date of birth: 17/05/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,019.98 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,634.74 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,114.95 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 10/10/20. Your standard monthly payment of £6,078.35 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Wayne Bentley Flat 55S Wilkinson mountain Jennahaven RG0B 5WY Harriet's Policy Renewal Date: 10/10/20 Policy Number: 2SC.LS47J3_JKOPCU New monthly premium £6,078.35 This year's annual premium £9,634.74 Last year's annual premium £5,456.25 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2020-12-24 Dear Mr Davidson It's time to renew Harriet’s cover with Animal Friends . Thank you for trusting us with Harriet's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Harriet is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Harriet It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Harriet as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Harriet gets older As Harriet is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Harriet is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 10/10/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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07/01/20
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10/10/20
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (MKJHGG3EMR3Q4N7Z2SP) Title Dear Mr Singh, It's time to renew Luke's cover with Animal Friends. Thank you for trusting us with Luke's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Luke has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,864.35 including insurance premium tax. Last year's premium £6,370.40 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Luke with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Singh, It's time to renew Luke's cover with Animal Friends. Thank you for trusting us with Luke's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Luke has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,864.35 including insurance premium tax. Last year's premium £6,370.40 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Luke with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Singh, Dear Mr Singh, Dear Mr Singh, It's time to renew Luke's cover with Animal Friends. Thank you for trusting us with Luke's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Luke's cover with Animal Friends. Thank you for trusting us with Luke's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Luke's cover with Animal Friends. Thank you for trusting us with Luke's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Luke has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Luke has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Luke has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,864.35 including insurance premium tax. Last year's premium £6,370.40 including insurance premium tax. This year's premium £5,864.35 including insurance premium tax. This year's premium £5,864.35 including insurance premium tax. Last year's premium £6,370.40 including insurance premium tax. Last year's premium £6,370.40 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Luke with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Luke with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Luke with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Luke. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Luke, your renewal will take effect from Monday 18 September, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Joan Stewart, 5 Lynn ford West Stevenview HD2 6DN Policy Details Policy number: MKJHGG3EMR3Q4N7Z2SP Policy start date: Monday 18 September, 2023 Policy end date: Saturday 16 September, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Luke Pet type: Dog Pet date of birth: Fri 14 August, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,579.04 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,864.35 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,535.45 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Monday 18 September, 2023. Your standard monthly payment of £4,707.40 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Joan Stewart 5 Lynn ford West Stevenview HD2 6DN Luke's Policy Renewal Date: Monday 18 September, 2023 Policy Number: MKJHGG3EMR3Q4N7Z2SP New monthly premium £4,707.40 This year's annual premium £5,864.35 Last year's annual premium £6,370.40 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2022-12-01 Dear Mr Singh It's time to renew Luke’s cover with Animal Friends . Thank you for trusting us with Luke's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Luke is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Luke It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Luke as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Luke gets older As Luke is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Luke is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Monday 18 September, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Saturday 16 September, 2023
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Monday 18 September, 2023
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (T0-/INN5YWMVA4VN) Title Dear Mr Griffiths, It's time to renew Shaun's cover with Animal Friends. Thank you for trusting us with Shaun's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shaun has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,274.19 including insurance premium tax. Last year's premium £2,545.47 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shaun with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Griffiths, It's time to renew Shaun's cover with Animal Friends. Thank you for trusting us with Shaun's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shaun has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,274.19 including insurance premium tax. Last year's premium £2,545.47 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shaun with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Griffiths, Dear Mr Griffiths, Dear Mr Griffiths, It's time to renew Shaun's cover with Animal Friends. Thank you for trusting us with Shaun's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Shaun's cover with Animal Friends. Thank you for trusting us with Shaun's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Shaun's cover with Animal Friends. Thank you for trusting us with Shaun's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shaun has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Shaun has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Shaun has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,274.19 including insurance premium tax. Last year's premium £2,545.47 including insurance premium tax. This year's premium £2,274.19 including insurance premium tax. This year's premium £2,274.19 including insurance premium tax. Last year's premium £2,545.47 including insurance premium tax. Last year's premium £2,545.47 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shaun with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Shaun with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Shaun with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Shaun. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Shaun, your renewal will take effect from 02 May, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Max Slater, 00 Walker meadows Smithtown W4A 7AJ Policy Details Policy number: T0-/INN5YWMVA4VN Policy start date: 02 May, 2019 Policy end date: 03/05/2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Shaun Pet type: Dog Pet date of birth: 07/04/25 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,826.76 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,274.19 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,042.70 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 02 May, 2019. Your standard monthly payment of £9,271.12 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Max Slater 00 Walker meadows Smithtown W4A 7AJ Shaun's Policy Renewal Date: 02 May, 2019 Policy Number: T0-/INN5YWMVA4VN New monthly premium £9,271.12 This year's annual premium £2,274.19 Last year's annual premium £2,545.47 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 13/03/23 Dear Mr Griffiths It's time to renew Shaun’s cover with Animal Friends . Thank you for trusting us with Shaun's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Shaun is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Shaun It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Shaun as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Shaun gets older As Shaun is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Shaun is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 02 May, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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T0-/INN5YWMVA4VN
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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03/05/2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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02 May, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (swr.fmb/ak) Title Dear Mr Wall, It's time to renew Frances's cover with Animal Friends. Thank you for trusting us with Frances's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Frances has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,711.31 including insurance premium tax. Last year's premium £211.71 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Frances with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wall, It's time to renew Frances's cover with Animal Friends. Thank you for trusting us with Frances's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Frances has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,711.31 including insurance premium tax. Last year's premium £211.71 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Frances with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wall, Dear Mr Wall, Dear Mr Wall, It's time to renew Frances's cover with Animal Friends. Thank you for trusting us with Frances's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Frances's cover with Animal Friends. Thank you for trusting us with Frances's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Frances's cover with Animal Friends. Thank you for trusting us with Frances's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Frances has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Frances has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Frances has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,711.31 including insurance premium tax. Last year's premium £211.71 including insurance premium tax. This year's premium £6,711.31 including insurance premium tax. This year's premium £6,711.31 including insurance premium tax. Last year's premium £211.71 including insurance premium tax. Last year's premium £211.71 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Frances with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Frances with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Frances with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Frances. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Frances, your renewal will take effect from Sat 29 October, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Robert Andrews, Studio 65 Smith cliffs Hannahburgh LL4 3TY Policy Details Policy number: swr.fmb/ak Policy start date: Sat 29 October, 2022 Policy end date: 2020-07-11 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Frances Pet type: Dog Pet date of birth: Tuesday 02 January, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £109.27 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,711.31 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,736.63 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sat 29 October, 2022. Your standard monthly payment of £6,671.95 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Robert Andrews Studio 65 Smith cliffs Hannahburgh LL4 3TY Frances's Policy Renewal Date: Sat 29 October, 2022 Policy Number: swr.fmb/ak New monthly premium £6,671.95 This year's annual premium £6,711.31 Last year's annual premium £211.71 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 15 December, 2024 Dear Mr Wall It's time to renew Frances’s cover with Animal Friends . Thank you for trusting us with Frances's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Frances is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Frances It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Frances as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Frances gets older As Frances is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Frances is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sat 29 October, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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swr.fmb/ak
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2020-07-11
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sat 29 October, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (HHT0ALH81Y7/B8G/9-NLZO8YO) Title Dear Mr Bennett, It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,348.54 including insurance premium tax. Last year's premium £9,659.27 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bennett, It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,348.54 including insurance premium tax. Last year's premium £9,659.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bennett, Dear Mr Bennett, Dear Mr Bennett, It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,348.54 including insurance premium tax. Last year's premium £9,659.27 including insurance premium tax. This year's premium £1,348.54 including insurance premium tax. This year's premium £1,348.54 including insurance premium tax. Last year's premium £9,659.27 including insurance premium tax. Last year's premium £9,659.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Julie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Julie, your renewal will take effect from 07/08/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Denis Myers, 661 Christian branch Harrisonshire B4 4PH Policy Details Policy number: HHT0ALH81Y7/B8G/9-NLZO8YO Policy start date: 07/08/2019 Policy end date: 2025-09-03 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Julie Pet type: Dog Pet date of birth: 2025-04-03 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,069.79 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,348.54 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,926.01 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 07/08/2019. Your standard monthly payment of £9,562.73 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Denis Myers 661 Christian branch Harrisonshire B4 4PH Julie's Policy Renewal Date: 07/08/2019 Policy Number: HHT0ALH81Y7/B8G/9-NLZO8YO New monthly premium £9,562.73 This year's annual premium £1,348.54 Last year's annual premium £9,659.27 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 28/06/19 Dear Mr Bennett It's time to renew Julie’s cover with Animal Friends . Thank you for trusting us with Julie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Julie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Julie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Julie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Julie gets older As Julie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Julie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 07/08/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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HHT0ALH81Y7/B8G/9-NLZO8YO
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2025-09-03
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07/08/2019
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (JURXUT_RDR.YAAHFW.KK.H) Title Dear Mr Grant, It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,941.58 including insurance premium tax. Last year's premium £8,579.57 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Grant, It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,941.58 including insurance premium tax. Last year's premium £8,579.57 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Grant, Dear Mr Grant, Dear Mr Grant, It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,941.58 including insurance premium tax. Last year's premium £8,579.57 including insurance premium tax. This year's premium £5,941.58 including insurance premium tax. This year's premium £5,941.58 including insurance premium tax. Last year's premium £8,579.57 including insurance premium tax. Last year's premium £8,579.57 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Joe. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Joe, your renewal will take effect from 2020-08-03. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Harriet Reid-Bennett, 9 Brown grove East Duncanstad BR1 7TH Policy Details Policy number: JURXUT_RDR.YAAHFW.KK.H Policy start date: 2020-08-03 Policy end date: Tue 15 October, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Joe Pet type: Dog Pet date of birth: 27/01/21 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £353.78 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,941.58 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,833.02 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2020-08-03. Your standard monthly payment of £6,681.62 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Harriet Reid-Bennett 9 Brown grove East Duncanstad BR1 7TH Joe's Policy Renewal Date: 2020-08-03 Policy Number: JURXUT_RDR.YAAHFW.KK.H New monthly premium £6,681.62 This year's annual premium £5,941.58 Last year's annual premium £8,579.57 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 02 December, 2020 Dear Mr Grant It's time to renew Joe’s cover with Animal Friends . Thank you for trusting us with Joe's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Joe is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Joe It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Joe as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Joe gets older As Joe is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Joe is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2020-08-03. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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JURXUT_RDR.YAAHFW.KK.H
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 15 October, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2020-08-03
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (BG-935I) Title Dear Mr Taylor, It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £473.20 including insurance premium tax. Last year's premium £4,147.56 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Taylor, It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £473.20 including insurance premium tax. Last year's premium £4,147.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Taylor, Dear Mr Taylor, Dear Mr Taylor, It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elliott's cover with Animal Friends. Thank you for trusting us with Elliott's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elliott has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £473.20 including insurance premium tax. Last year's premium £4,147.56 including insurance premium tax. This year's premium £473.20 including insurance premium tax. This year's premium £473.20 including insurance premium tax. Last year's premium £4,147.56 including insurance premium tax. Last year's premium £4,147.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elliott with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Elliott. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Elliott, your renewal will take effect from Wednesday 14 April, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Janice McKenzie, 713 Smart junctions Lake Rhysfort RH5X 7DN Policy Details Policy number: BG-935I Policy start date: Wednesday 14 April, 2021 Policy end date: 08/11/20 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Elliott Pet type: Dog Pet date of birth: Sunday 12 July, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,552.64 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £473.20 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £986.75 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wednesday 14 April, 2021. Your standard monthly payment of £7,515.16 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Janice McKenzie 713 Smart junctions Lake Rhysfort RH5X 7DN Elliott's Policy Renewal Date: Wednesday 14 April, 2021 Policy Number: BG-935I New monthly premium £7,515.16 This year's annual premium £473.20 Last year's annual premium £4,147.56 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 28 February, 2023 Dear Mr Taylor It's time to renew Elliott’s cover with Animal Friends . Thank you for trusting us with Elliott's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Elliott is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Elliott It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Elliott as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Elliott gets older As Elliott is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Elliott is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wednesday 14 April, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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BG-935I
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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08/11/20
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Wednesday 14 April, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (WITIBYT790FQ6MVJ9-4HGF) Title Dear Mr Smith, It's time to renew Adrian's cover with Animal Friends. Thank you for trusting us with Adrian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adrian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,838.84 including insurance premium tax. Last year's premium £5,202.29 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adrian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Adrian's cover with Animal Friends. Thank you for trusting us with Adrian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adrian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,838.84 including insurance premium tax. Last year's premium £5,202.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adrian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Adrian's cover with Animal Friends. Thank you for trusting us with Adrian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Adrian's cover with Animal Friends. Thank you for trusting us with Adrian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Adrian's cover with Animal Friends. Thank you for trusting us with Adrian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adrian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Adrian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Adrian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,838.84 including insurance premium tax. Last year's premium £5,202.29 including insurance premium tax. This year's premium £2,838.84 including insurance premium tax. This year's premium £2,838.84 including insurance premium tax. Last year's premium £5,202.29 including insurance premium tax. Last year's premium £5,202.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adrian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Adrian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Adrian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Adrian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Adrian, your renewal will take effect from 2024-02-04. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Nigel Lee, 9 Austin land Lake Max RG2W 0LY Policy Details Policy number: WITIBYT790FQ6MVJ9-4HGF Policy start date: 2024-02-04 Policy end date: 20/04/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Adrian Pet type: Dog Pet date of birth: Wednesday 09 July, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,757.18 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,838.84 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,932.48 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2024-02-04. Your standard monthly payment of £7,483.47 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Nigel Lee 9 Austin land Lake Max RG2W 0LY Adrian's Policy Renewal Date: 2024-02-04 Policy Number: WITIBYT790FQ6MVJ9-4HGF New monthly premium £7,483.47 This year's annual premium £2,838.84 Last year's annual premium £5,202.29 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 08 March, 2022 Dear Mr Smith It's time to renew Adrian’s cover with Animal Friends . Thank you for trusting us with Adrian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Adrian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Adrian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Adrian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Adrian gets older As Adrian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Adrian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2024-02-04. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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WITIBYT790FQ6MVJ9-4HGF
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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20/04/2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2024-02-04
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (WQLVUXRZWEA-RYUTKW) Title Dear Mr Burton, It's time to renew Emily's cover with Animal Friends. Thank you for trusting us with Emily's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Emily has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,398.53 including insurance premium tax. Last year's premium £9,256.97 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Emily with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Burton, It's time to renew Emily's cover with Animal Friends. Thank you for trusting us with Emily's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Emily has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,398.53 including insurance premium tax. Last year's premium £9,256.97 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Emily with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Burton, Dear Mr Burton, Dear Mr Burton, It's time to renew Emily's cover with Animal Friends. Thank you for trusting us with Emily's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Emily's cover with Animal Friends. Thank you for trusting us with Emily's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Emily's cover with Animal Friends. Thank you for trusting us with Emily's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Emily has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Emily has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Emily has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,398.53 including insurance premium tax. Last year's premium £9,256.97 including insurance premium tax. This year's premium £8,398.53 including insurance premium tax. This year's premium £8,398.53 including insurance premium tax. Last year's premium £9,256.97 including insurance premium tax. Last year's premium £9,256.97 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Emily with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Emily with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Emily with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Emily. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Emily, your renewal will take effect from 24/10/2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Janet Wong, 8 Tina cove Lake Joanna N2 1TD Policy Details Policy number: WQLVUXRZWEA-RYUTKW Policy start date: 24/10/2021 Policy end date: 11/11/2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Emily Pet type: Dog Pet date of birth: 2020-10-06 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,824.75 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,398.53 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,307.35 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 24/10/2021. Your standard monthly payment of £9,947.27 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Janet Wong 8 Tina cove Lake Joanna N2 1TD Emily's Policy Renewal Date: 24/10/2021 Policy Number: WQLVUXRZWEA-RYUTKW New monthly premium £9,947.27 This year's annual premium £8,398.53 Last year's annual premium £9,256.97 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 05/06/2025 Dear Mr Burton It's time to renew Emily’s cover with Animal Friends . Thank you for trusting us with Emily's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Emily is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Emily It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Emily as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Emily gets older As Emily is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Emily is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 24/10/2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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WQLVUXRZWEA-RYUTKW
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11/11/2025
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24/10/2021
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (SDT_7FZ) Title Dear Mr Robinson, It's time to renew Chloe's cover with Animal Friends. Thank you for trusting us with Chloe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Chloe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,609.79 including insurance premium tax. Last year's premium £1,106.55 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Chloe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Robinson, It's time to renew Chloe's cover with Animal Friends. Thank you for trusting us with Chloe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Chloe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,609.79 including insurance premium tax. Last year's premium £1,106.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Chloe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Robinson, Dear Mr Robinson, Dear Mr Robinson, It's time to renew Chloe's cover with Animal Friends. Thank you for trusting us with Chloe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Chloe's cover with Animal Friends. Thank you for trusting us with Chloe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Chloe's cover with Animal Friends. Thank you for trusting us with Chloe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Chloe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Chloe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Chloe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,609.79 including insurance premium tax. Last year's premium £1,106.55 including insurance premium tax. This year's premium £5,609.79 including insurance premium tax. This year's premium £5,609.79 including insurance premium tax. Last year's premium £1,106.55 including insurance premium tax. Last year's premium £1,106.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Chloe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Chloe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Chloe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Chloe. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Chloe, your renewal will take effect from 17/05/2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Gerald Roberts-Rogers, Flat 15H Greenwood knolls Cookstad W60 0BZ Policy Details Policy number: SDT_7FZ Policy start date: 17/05/2025 Policy end date: Tuesday 16 March, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Chloe Pet type: Dog Pet date of birth: 11/09/2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,056.21 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,609.79 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,877.35 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 17/05/2025. Your standard monthly payment of £6,583.98 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Gerald Roberts-Rogers Flat 15H Greenwood knolls Cookstad W60 0BZ Chloe's Policy Renewal Date: 17/05/2025 Policy Number: SDT_7FZ New monthly premium £6,583.98 This year's annual premium £5,609.79 Last year's annual premium £1,106.55 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sat 19 October, 2019 Dear Mr Robinson It's time to renew Chloe’s cover with Animal Friends . Thank you for trusting us with Chloe's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Chloe is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Chloe It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Chloe as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Chloe gets older As Chloe is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Chloe is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 17/05/2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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SDT_7FZ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tuesday 16 March, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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17/05/2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (VW82GH7X_DH) Title Dear Mr Roberts, It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,309.66 including insurance premium tax. Last year's premium £1,053.42 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Roberts, It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,309.66 including insurance premium tax. Last year's premium £1,053.42 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Roberts, Dear Mr Roberts, Dear Mr Roberts, It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,309.66 including insurance premium tax. Last year's premium £1,053.42 including insurance premium tax. This year's premium £4,309.66 including insurance premium tax. This year's premium £4,309.66 including insurance premium tax. Last year's premium £1,053.42 including insurance premium tax. Last year's premium £1,053.42 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Mohamed. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Mohamed, your renewal will take effect from Wednesday 13 July, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Barbara Mitchell, 2 Brian trail East Leonardfort BR4M 3HG Policy Details Policy number: VW82GH7X_DH Policy start date: Wednesday 13 July, 2022 Policy end date: 01 March, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Mohamed Pet type: Dog Pet date of birth: 22/08/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £875.56 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,309.66 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,868.49 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wednesday 13 July, 2022. Your standard monthly payment of £3,798.06 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Barbara Mitchell 2 Brian trail East Leonardfort BR4M 3HG Mohamed's Policy Renewal Date: Wednesday 13 July, 2022 Policy Number: VW82GH7X_DH New monthly premium £3,798.06 This year's annual premium £4,309.66 Last year's annual premium £1,053.42 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 01 November, 2020 Dear Mr Roberts It's time to renew Mohamed’s cover with Animal Friends . Thank you for trusting us with Mohamed's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Mohamed is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Mohamed It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Mohamed as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Mohamed gets older As Mohamed is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Mohamed is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wednesday 13 July, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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VW82GH7X_DH
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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01 March, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Wednesday 13 July, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (FVVJDAJMFTM_E) Title Dear Mr Clark, It's time to renew Connor's cover with Animal Friends. Thank you for trusting us with Connor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Connor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £978.68 including insurance premium tax. Last year's premium £6,187.86 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Connor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Clark, It's time to renew Connor's cover with Animal Friends. Thank you for trusting us with Connor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Connor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £978.68 including insurance premium tax. Last year's premium £6,187.86 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Connor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Clark, Dear Mr Clark, Dear Mr Clark, It's time to renew Connor's cover with Animal Friends. Thank you for trusting us with Connor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Connor's cover with Animal Friends. Thank you for trusting us with Connor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Connor's cover with Animal Friends. Thank you for trusting us with Connor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Connor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Connor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Connor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £978.68 including insurance premium tax. Last year's premium £6,187.86 including insurance premium tax. This year's premium £978.68 including insurance premium tax. This year's premium £978.68 including insurance premium tax. Last year's premium £6,187.86 including insurance premium tax. Last year's premium £6,187.86 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Connor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Connor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Connor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Connor. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Connor, your renewal will take effect from Monday 11 August, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Christian Clark, Studio 8 Jenna route Lake Mohammed L8W 7TG Policy Details Policy number: FVVJDAJMFTM_E Policy start date: Monday 11 August, 2025 Policy end date: 30/10/19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Connor Pet type: Dog Pet date of birth: Wed 21 January, 2026 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £172.24 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £978.68 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,437.44 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Monday 11 August, 2025. Your standard monthly payment of £6,886.85 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Christian Clark Studio 8 Jenna route Lake Mohammed L8W 7TG Connor's Policy Renewal Date: Monday 11 August, 2025 Policy Number: FVVJDAJMFTM_E New monthly premium £6,886.85 This year's annual premium £978.68 Last year's annual premium £6,187.86 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 13 January, 2026 Dear Mr Clark It's time to renew Connor’s cover with Animal Friends . Thank you for trusting us with Connor's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Connor is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Connor It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Connor as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Connor gets older As Connor is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Connor is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Monday 11 August, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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FVVJDAJMFTM_E
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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30/10/19
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Monday 11 August, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (jbftiz/ft) Title Dear Mr Bailey, It's time to renew Ronald's cover with Animal Friends. Thank you for trusting us with Ronald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ronald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,083.02 including insurance premium tax. Last year's premium £5,330.20 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ronald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bailey, It's time to renew Ronald's cover with Animal Friends. Thank you for trusting us with Ronald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ronald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,083.02 including insurance premium tax. Last year's premium £5,330.20 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ronald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bailey, Dear Mr Bailey, Dear Mr Bailey, It's time to renew Ronald's cover with Animal Friends. Thank you for trusting us with Ronald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ronald's cover with Animal Friends. Thank you for trusting us with Ronald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ronald's cover with Animal Friends. Thank you for trusting us with Ronald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ronald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ronald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ronald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,083.02 including insurance premium tax. Last year's premium £5,330.20 including insurance premium tax. This year's premium £9,083.02 including insurance premium tax. This year's premium £9,083.02 including insurance premium tax. Last year's premium £5,330.20 including insurance premium tax. Last year's premium £5,330.20 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ronald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ronald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ronald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Ronald. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Ronald, your renewal will take effect from 2023-09-07. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ricky Hill, 2 Hawkins gateway North Hollyshire BL21 6ZF Policy Details Policy number: jbftiz/ft Policy start date: 2023-09-07 Policy end date: 2020-04-17 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Ronald Pet type: Dog Pet date of birth: Sun 18 October, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,592.78 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,083.02 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,468.49 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2023-09-07. Your standard monthly payment of £4,126.31 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ricky Hill 2 Hawkins gateway North Hollyshire BL21 6ZF Ronald's Policy Renewal Date: 2023-09-07 Policy Number: jbftiz/ft New monthly premium £4,126.31 This year's annual premium £9,083.02 Last year's annual premium £5,330.20 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-06-08 Dear Mr Bailey It's time to renew Ronald’s cover with Animal Friends . Thank you for trusting us with Ronald's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Ronald is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Ronald It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Ronald as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Ronald gets older As Ronald is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Ronald is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2023-09-07. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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jbftiz/ft
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2020-04-17
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2023-09-07
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (R202DDF/387) Title Dear Mr Hale, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,072.27 including insurance premium tax. Last year's premium £1,745.88 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hale, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,072.27 including insurance premium tax. Last year's premium £1,745.88 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hale, Dear Mr Hale, Dear Mr Hale, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,072.27 including insurance premium tax. Last year's premium £1,745.88 including insurance premium tax. This year's premium £2,072.27 including insurance premium tax. This year's premium £2,072.27 including insurance premium tax. Last year's premium £1,745.88 including insurance premium tax. Last year's premium £1,745.88 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Leah. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Leah, your renewal will take effect from Wed 13 November, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Caroline Patel, 76 Mohammed camp Zoeshire TD3 7QJ Policy Details Policy number: R202DDF/387 Policy start date: Wed 13 November, 2024 Policy end date: 20/05/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Leah Pet type: Dog Pet date of birth: Wednesday 31 January, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,059.66 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,072.27 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,442.73 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wed 13 November, 2024. Your standard monthly payment of £6,298.51 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Caroline Patel 76 Mohammed camp Zoeshire TD3 7QJ Leah's Policy Renewal Date: Wed 13 November, 2024 Policy Number: R202DDF/387 New monthly premium £6,298.51 This year's annual premium £2,072.27 Last year's annual premium £1,745.88 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 24 February, 2025 Dear Mr Hale It's time to renew Leah’s cover with Animal Friends . Thank you for trusting us with Leah's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Leah is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Leah It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Leah as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Leah gets older As Leah is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Leah is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wed 13 November, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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R202DDF/387
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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20/05/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Wed 13 November, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (mkrwokpvoeryr-sdkqn) Title Dear Mr Jones, It's time to renew Anthony's cover with Animal Friends. Thank you for trusting us with Anthony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Anthony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,643.07 including insurance premium tax. Last year's premium £1,291.12 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Anthony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jones, It's time to renew Anthony's cover with Animal Friends. Thank you for trusting us with Anthony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Anthony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,643.07 including insurance premium tax. Last year's premium £1,291.12 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Anthony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jones, Dear Mr Jones, Dear Mr Jones, It's time to renew Anthony's cover with Animal Friends. Thank you for trusting us with Anthony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Anthony's cover with Animal Friends. Thank you for trusting us with Anthony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Anthony's cover with Animal Friends. Thank you for trusting us with Anthony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Anthony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Anthony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Anthony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,643.07 including insurance premium tax. Last year's premium £1,291.12 including insurance premium tax. This year's premium £5,643.07 including insurance premium tax. This year's premium £5,643.07 including insurance premium tax. Last year's premium £1,291.12 including insurance premium tax. Last year's premium £1,291.12 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Anthony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Anthony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Anthony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Anthony. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Anthony, your renewal will take effect from 03/04/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Brian Craig, 0 Smith isle South Meganbury N0T 3NE Policy Details Policy number: mkrwokpvoeryr-sdkqn Policy start date: 03/04/19 Policy end date: Tuesday 06 February, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Anthony Pet type: Dog Pet date of birth: 2019-10-03 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,660.15 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,643.07 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,944.09 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 03/04/19. Your standard monthly payment of £5,058.92 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Brian Craig 0 Smith isle South Meganbury N0T 3NE Anthony's Policy Renewal Date: 03/04/19 Policy Number: mkrwokpvoeryr-sdkqn New monthly premium £5,058.92 This year's annual premium £5,643.07 Last year's annual premium £1,291.12 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2020-07-06 Dear Mr Jones It's time to renew Anthony’s cover with Animal Friends . Thank you for trusting us with Anthony's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Anthony is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Anthony It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Anthony as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Anthony gets older As Anthony is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Anthony is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 03/04/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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mkrwokpvoeryr-sdkqn
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tuesday 06 February, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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03/04/19
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (tnm/u-/avkmxdt_x) Title Dear Mr Wheeler, It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,420.00 including insurance premium tax. Last year's premium £6,600.27 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wheeler, It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,420.00 including insurance premium tax. Last year's premium £6,600.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wheeler, Dear Mr Wheeler, Dear Mr Wheeler, It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,420.00 including insurance premium tax. Last year's premium £6,600.27 including insurance premium tax. This year's premium £5,420.00 including insurance premium tax. This year's premium £5,420.00 including insurance premium tax. Last year's premium £6,600.27 including insurance premium tax. Last year's premium £6,600.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Karl. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Karl, your renewal will take effect from 25/02/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Katie Davis, Studio 36z Bailey mountain Elliottchester SG61 5SG Policy Details Policy number: tnm/u-/avkmxdt_x Policy start date: 25/02/2019 Policy end date: 03/03/2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Karl Pet type: Dog Pet date of birth: 27/06/2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £410.89 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,420.00 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,560.71 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 25/02/2019. Your standard monthly payment of £40.61 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Katie Davis Studio 36z Bailey mountain Elliottchester SG61 5SG Karl's Policy Renewal Date: 25/02/2019 Policy Number: tnm/u-/avkmxdt_x New monthly premium £40.61 This year's annual premium £5,420.00 Last year's annual premium £6,600.27 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 11 August, 2020 Dear Mr Wheeler It's time to renew Karl’s cover with Animal Friends . Thank you for trusting us with Karl's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Karl is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Karl It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Karl as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Karl gets older As Karl is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Karl is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 25/02/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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tnm/u-/avkmxdt_x
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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03/03/2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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25/02/2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ssfdyuk) Title Dear Mr Robertson, It's time to renew Malcolm's cover with Animal Friends. Thank you for trusting us with Malcolm's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Malcolm has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £194.70 including insurance premium tax. Last year's premium £3,926.63 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Malcolm with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Robertson, It's time to renew Malcolm's cover with Animal Friends. Thank you for trusting us with Malcolm's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Malcolm has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £194.70 including insurance premium tax. Last year's premium £3,926.63 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Malcolm with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Robertson, Dear Mr Robertson, Dear Mr Robertson, It's time to renew Malcolm's cover with Animal Friends. Thank you for trusting us with Malcolm's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Malcolm's cover with Animal Friends. Thank you for trusting us with Malcolm's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Malcolm's cover with Animal Friends. Thank you for trusting us with Malcolm's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Malcolm has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Malcolm has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Malcolm has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £194.70 including insurance premium tax. Last year's premium £3,926.63 including insurance premium tax. This year's premium £194.70 including insurance premium tax. This year's premium £194.70 including insurance premium tax. Last year's premium £3,926.63 including insurance premium tax. Last year's premium £3,926.63 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Malcolm with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Malcolm with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Malcolm with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Malcolm. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Malcolm, your renewal will take effect from Fri 20 August, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Irene Evans, 180 Michelle plain East Roger S26 6HU Policy Details Policy number: ssfdyuk Policy start date: Fri 20 August, 2021 Policy end date: 09 October, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Malcolm Pet type: Dog Pet date of birth: Wed 04 March, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,132.15 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £194.70 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,385.67 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 20 August, 2021. Your standard monthly payment of £773.31 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Irene Evans 180 Michelle plain East Roger S26 6HU Malcolm's Policy Renewal Date: Fri 20 August, 2021 Policy Number: ssfdyuk New monthly premium £773.31 This year's annual premium £194.70 Last year's annual premium £3,926.63 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 26 September, 2025 Dear Mr Robertson It's time to renew Malcolm’s cover with Animal Friends . Thank you for trusting us with Malcolm's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Malcolm is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Malcolm It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Malcolm as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Malcolm gets older As Malcolm is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Malcolm is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 20 August, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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09 October, 2020
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Fri 20 August, 2021
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (THVKPHD.NBZ) Title Dear Mr Mitchell, It's time to renew Hilary's cover with Animal Friends. Thank you for trusting us with Hilary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hilary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,053.86 including insurance premium tax. Last year's premium £890.38 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hilary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Mitchell, It's time to renew Hilary's cover with Animal Friends. Thank you for trusting us with Hilary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hilary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,053.86 including insurance premium tax. Last year's premium £890.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hilary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Mitchell, Dear Mr Mitchell, Dear Mr Mitchell, It's time to renew Hilary's cover with Animal Friends. Thank you for trusting us with Hilary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hilary's cover with Animal Friends. Thank you for trusting us with Hilary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hilary's cover with Animal Friends. Thank you for trusting us with Hilary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hilary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hilary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hilary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,053.86 including insurance premium tax. Last year's premium £890.38 including insurance premium tax. This year's premium £5,053.86 including insurance premium tax. This year's premium £5,053.86 including insurance premium tax. Last year's premium £890.38 including insurance premium tax. Last year's premium £890.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hilary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hilary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hilary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Hilary. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Hilary, your renewal will take effect from 12/01/23. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Joel Tucker, 67 John plains South Kate BT06 7AL Policy Details Policy number: THVKPHD.NBZ Policy start date: 12/01/23 Policy end date: 2022-05-05 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Hilary Pet type: Dog Pet date of birth: Thu 03 April, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,055.01 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,053.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £503.02 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 12/01/23. Your standard monthly payment of £294.92 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Joel Tucker 67 John plains South Kate BT06 7AL Hilary's Policy Renewal Date: 12/01/23 Policy Number: THVKPHD.NBZ New monthly premium £294.92 This year's annual premium £5,053.86 Last year's annual premium £890.38 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2019-07-10 Dear Mr Mitchell It's time to renew Hilary’s cover with Animal Friends . Thank you for trusting us with Hilary's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Hilary is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Hilary It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Hilary as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Hilary gets older As Hilary is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Hilary is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 12/01/23. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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THVKPHD.NBZ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2022-05-05
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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12/01/23
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (VH.G/3IPWR.AR5-2/M0KJ) Title Dear Mr Simmons, It's time to renew Kerry's cover with Animal Friends. Thank you for trusting us with Kerry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kerry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,457.86 including insurance premium tax. Last year's premium £890.40 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kerry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Simmons, It's time to renew Kerry's cover with Animal Friends. Thank you for trusting us with Kerry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kerry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,457.86 including insurance premium tax. Last year's premium £890.40 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kerry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Simmons, Dear Mr Simmons, Dear Mr Simmons, It's time to renew Kerry's cover with Animal Friends. Thank you for trusting us with Kerry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kerry's cover with Animal Friends. Thank you for trusting us with Kerry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kerry's cover with Animal Friends. Thank you for trusting us with Kerry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kerry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kerry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kerry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,457.86 including insurance premium tax. Last year's premium £890.40 including insurance premium tax. This year's premium £9,457.86 including insurance premium tax. This year's premium £9,457.86 including insurance premium tax. Last year's premium £890.40 including insurance premium tax. Last year's premium £890.40 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kerry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kerry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kerry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kerry. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kerry, your renewal will take effect from 17/01/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Valerie Willis-Stephenson, 8 Suzanne crest Clarkview HR9W 1TH Policy Details Policy number: VH.G/3IPWR.AR5-2/M0KJ Policy start date: 17/01/20 Policy end date: 15/08/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kerry Pet type: Dog Pet date of birth: 13/01/22 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,391.17 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,457.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £346.41 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 17/01/20. Your standard monthly payment of £5,228.95 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Valerie Willis-Stephenson 8 Suzanne crest Clarkview HR9W 1TH Kerry's Policy Renewal Date: 17/01/20 Policy Number: VH.G/3IPWR.AR5-2/M0KJ New monthly premium £5,228.95 This year's annual premium £9,457.86 Last year's annual premium £890.40 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-04-30 Dear Mr Simmons It's time to renew Kerry’s cover with Animal Friends . Thank you for trusting us with Kerry's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kerry is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kerry It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kerry as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kerry gets older As Kerry is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kerry is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 17/01/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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VH.G/3IPWR.AR5-2/M0KJ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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15/08/2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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17/01/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (yap.uv-bqqv_xwkkf) Title Dear Mr Weston, It's time to renew Gareth's cover with Animal Friends. Thank you for trusting us with Gareth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gareth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,650.26 including insurance premium tax. Last year's premium £4,264.12 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gareth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Weston, It's time to renew Gareth's cover with Animal Friends. Thank you for trusting us with Gareth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gareth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,650.26 including insurance premium tax. Last year's premium £4,264.12 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gareth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Weston, Dear Mr Weston, Dear Mr Weston, It's time to renew Gareth's cover with Animal Friends. Thank you for trusting us with Gareth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gareth's cover with Animal Friends. Thank you for trusting us with Gareth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gareth's cover with Animal Friends. Thank you for trusting us with Gareth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gareth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gareth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gareth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,650.26 including insurance premium tax. Last year's premium £4,264.12 including insurance premium tax. This year's premium £2,650.26 including insurance premium tax. This year's premium £2,650.26 including insurance premium tax. Last year's premium £4,264.12 including insurance premium tax. Last year's premium £4,264.12 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gareth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gareth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gareth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gareth. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gareth, your renewal will take effect from Thursday 01 August, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Adrian Lawrence-Woodward, Flat 2 Ian lock Lisaview W2F 9NP Policy Details Policy number: yap.uv-bqqv_xwkkf Policy start date: Thursday 01 August, 2024 Policy end date: Tue 13 May, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gareth Pet type: Dog Pet date of birth: 21/06/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,371.20 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,650.26 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,566.68 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thursday 01 August, 2024. Your standard monthly payment of £2,490.40 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Adrian Lawrence-Woodward Flat 2 Ian lock Lisaview W2F 9NP Gareth's Policy Renewal Date: Thursday 01 August, 2024 Policy Number: yap.uv-bqqv_xwkkf New monthly premium £2,490.40 This year's annual premium £2,650.26 Last year's annual premium £4,264.12 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 15 August, 2023 Dear Mr Weston It's time to renew Gareth’s cover with Animal Friends . Thank you for trusting us with Gareth's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gareth is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gareth It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gareth as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gareth gets older As Gareth is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gareth is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thursday 01 August, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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yap.uv-bqqv_xwkkf
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 13 May, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thursday 01 August, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (RHFSWIYHEQWGKEN) Title Dear Mr Lee, It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,665.20 including insurance premium tax. Last year's premium £7,116.94 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lee, It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,665.20 including insurance premium tax. Last year's premium £7,116.94 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lee, Dear Mr Lee, Dear Mr Lee, It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,665.20 including insurance premium tax. Last year's premium £7,116.94 including insurance premium tax. This year's premium £4,665.20 including insurance premium tax. This year's premium £4,665.20 including insurance premium tax. Last year's premium £7,116.94 including insurance premium tax. Last year's premium £7,116.94 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Russell. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Russell, your renewal will take effect from Wed 02 March, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Marian Peters, 3 Jacqueline place South Gracefort NN3 8XJ Policy Details Policy number: RHFSWIYHEQWGKEN Policy start date: Wed 02 March, 2022 Policy end date: 29/06/25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Russell Pet type: Dog Pet date of birth: 16/05/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,875.04 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,665.20 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £837.28 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wed 02 March, 2022. Your standard monthly payment of £5,843.52 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Marian Peters 3 Jacqueline place South Gracefort NN3 8XJ Russell's Policy Renewal Date: Wed 02 March, 2022 Policy Number: RHFSWIYHEQWGKEN New monthly premium £5,843.52 This year's annual premium £4,665.20 Last year's annual premium £7,116.94 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 25 March, 2020 Dear Mr Lee It's time to renew Russell’s cover with Animal Friends . Thank you for trusting us with Russell's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Russell is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Russell It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Russell as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Russell gets older As Russell is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Russell is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wed 02 March, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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29/06/25
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Wed 02 March, 2022
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (59061O/QU6TX72) Title Dear Mr Parker, It's time to renew Stewart's cover with Animal Friends. Thank you for trusting us with Stewart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stewart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,724.38 including insurance premium tax. Last year's premium £7,337.35 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stewart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Parker, It's time to renew Stewart's cover with Animal Friends. Thank you for trusting us with Stewart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stewart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,724.38 including insurance premium tax. Last year's premium £7,337.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stewart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Parker, Dear Mr Parker, Dear Mr Parker, It's time to renew Stewart's cover with Animal Friends. Thank you for trusting us with Stewart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stewart's cover with Animal Friends. Thank you for trusting us with Stewart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stewart's cover with Animal Friends. Thank you for trusting us with Stewart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stewart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stewart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stewart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,724.38 including insurance premium tax. Last year's premium £7,337.35 including insurance premium tax. This year's premium £3,724.38 including insurance premium tax. This year's premium £3,724.38 including insurance premium tax. Last year's premium £7,337.35 including insurance premium tax. Last year's premium £7,337.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stewart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stewart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stewart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Stewart. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Stewart, your renewal will take effect from Friday 19 July, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Connor Thomas, Studio 3 James cliffs Aimeechester BR79 3WX Policy Details Policy number: 59061O/QU6TX72 Policy start date: Friday 19 July, 2024 Policy end date: 2020-09-29 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Stewart Pet type: Dog Pet date of birth: Fri 17 June, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,099.39 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,724.38 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,906.70 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Friday 19 July, 2024. Your standard monthly payment of £2,148.69 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Connor Thomas Studio 3 James cliffs Aimeechester BR79 3WX Stewart's Policy Renewal Date: Friday 19 July, 2024 Policy Number: 59061O/QU6TX72 New monthly premium £2,148.69 This year's annual premium £3,724.38 Last year's annual premium £7,337.35 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 02 June, 2025 Dear Mr Parker It's time to renew Stewart’s cover with Animal Friends . Thank you for trusting us with Stewart's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Stewart is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Stewart It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Stewart as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Stewart gets older As Stewart is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Stewart is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Friday 19 July, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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59061O/QU6TX72
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2020-09-29
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Friday 19 July, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1ECEILVDW3F4RSAM) Title Dear Mr Hill, It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,426.77 including insurance premium tax. Last year's premium £6,671.50 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hill, It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,426.77 including insurance premium tax. Last year's premium £6,671.50 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hill, Dear Mr Hill, Dear Mr Hill, It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,426.77 including insurance premium tax. Last year's premium £6,671.50 including insurance premium tax. This year's premium £9,426.77 including insurance premium tax. This year's premium £9,426.77 including insurance premium tax. Last year's premium £6,671.50 including insurance premium tax. Last year's premium £6,671.50 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gregory. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gregory, your renewal will take effect from 17/02/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Eileen Smith-Short, Studio 50r Cameron track South Samuel M8K 1JY Policy Details Policy number: 1ECEILVDW3F4RSAM Policy start date: 17/02/2020 Policy end date: 07 April, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gregory Pet type: Dog Pet date of birth: 18/07/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £207.42 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,426.77 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,434.22 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 17/02/2020. Your standard monthly payment of £2,402.16 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Eileen Smith-Short Studio 50r Cameron track South Samuel M8K 1JY Gregory's Policy Renewal Date: 17/02/2020 Policy Number: 1ECEILVDW3F4RSAM New monthly premium £2,402.16 This year's annual premium £9,426.77 Last year's annual premium £6,671.50 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 30 March, 2023 Dear Mr Hill It's time to renew Gregory’s cover with Animal Friends . Thank you for trusting us with Gregory's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gregory is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gregory It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gregory as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gregory gets older As Gregory is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gregory is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 17/02/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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1ECEILVDW3F4RSAM
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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07 April, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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17/02/2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (24X/0PF88_UBZ2-2006) Title Dear Mr Carter, It's time to renew Gemma's cover with Animal Friends. Thank you for trusting us with Gemma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gemma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,310.48 including insurance premium tax. Last year's premium £8,511.18 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gemma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Carter, It's time to renew Gemma's cover with Animal Friends. Thank you for trusting us with Gemma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gemma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,310.48 including insurance premium tax. Last year's premium £8,511.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gemma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Carter, Dear Mr Carter, Dear Mr Carter, It's time to renew Gemma's cover with Animal Friends. Thank you for trusting us with Gemma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gemma's cover with Animal Friends. Thank you for trusting us with Gemma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gemma's cover with Animal Friends. Thank you for trusting us with Gemma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gemma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gemma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gemma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,310.48 including insurance premium tax. Last year's premium £8,511.18 including insurance premium tax. This year's premium £9,310.48 including insurance premium tax. This year's premium £9,310.48 including insurance premium tax. Last year's premium £8,511.18 including insurance premium tax. Last year's premium £8,511.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gemma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gemma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gemma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gemma. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gemma, your renewal will take effect from 2022-04-07. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Sarah Ellis, 914 Eric dam New Hugh HS83 8HU Policy Details Policy number: 24X/0PF88_UBZ2-2006 Policy start date: 2022-04-07 Policy end date: 20 October, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gemma Pet type: Dog Pet date of birth: Sat 20 December, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,896.29 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,310.48 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,005.47 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-04-07. Your standard monthly payment of £2,192.41 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Sarah Ellis 914 Eric dam New Hugh HS83 8HU Gemma's Policy Renewal Date: 2022-04-07 Policy Number: 24X/0PF88_UBZ2-2006 New monthly premium £2,192.41 This year's annual premium £9,310.48 Last year's annual premium £8,511.18 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-01-24 Dear Mr Carter It's time to renew Gemma’s cover with Animal Friends . Thank you for trusting us with Gemma's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gemma is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gemma It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gemma as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gemma gets older As Gemma is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gemma is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-04-07. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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24X/0PF88_UBZ2-2006
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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20 October, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2022-04-07
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (D7/GJFWIFA7VKR/A_9-U9N) Title Dear Mr Jones, It's time to renew Oliver's cover with Animal Friends. Thank you for trusting us with Oliver's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Oliver has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,347.41 including insurance premium tax. Last year's premium £2,407.78 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Oliver with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jones, It's time to renew Oliver's cover with Animal Friends. Thank you for trusting us with Oliver's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Oliver has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,347.41 including insurance premium tax. Last year's premium £2,407.78 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Oliver with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jones, Dear Mr Jones, Dear Mr Jones, It's time to renew Oliver's cover with Animal Friends. Thank you for trusting us with Oliver's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Oliver's cover with Animal Friends. Thank you for trusting us with Oliver's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Oliver's cover with Animal Friends. Thank you for trusting us with Oliver's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Oliver has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Oliver has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Oliver has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,347.41 including insurance premium tax. Last year's premium £2,407.78 including insurance premium tax. This year's premium £7,347.41 including insurance premium tax. This year's premium £7,347.41 including insurance premium tax. Last year's premium £2,407.78 including insurance premium tax. Last year's premium £2,407.78 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Oliver with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Oliver with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Oliver with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Oliver. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Oliver, your renewal will take effect from 03 January, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Helen Smith, 6 Olivia inlet South Jennatown KT9X 2TU Policy Details Policy number: D7/GJFWIFA7VKR/A_9-U9N Policy start date: 03 January, 2021 Policy end date: 23/08/2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Oliver Pet type: Dog Pet date of birth: 2020-03-09 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,358.05 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,347.41 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,928.74 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 03 January, 2021. Your standard monthly payment of £444.69 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Helen Smith 6 Olivia inlet South Jennatown KT9X 2TU Oliver's Policy Renewal Date: 03 January, 2021 Policy Number: D7/GJFWIFA7VKR/A_9-U9N New monthly premium £444.69 This year's annual premium £7,347.41 Last year's annual premium £2,407.78 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2022-07-22 Dear Mr Jones It's time to renew Oliver’s cover with Animal Friends . Thank you for trusting us with Oliver's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Oliver is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Oliver It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Oliver as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Oliver gets older As Oliver is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Oliver is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 03 January, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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D7/GJFWIFA7VKR/A_9-U9N
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23/08/2021
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03 January, 2021
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (6D_HKZX/2CX1ZL) Title Dear Mr Richardson, It's time to renew Jennifer's cover with Animal Friends. Thank you for trusting us with Jennifer's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jennifer has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,012.03 including insurance premium tax. Last year's premium £3,979.36 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jennifer with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Richardson, It's time to renew Jennifer's cover with Animal Friends. Thank you for trusting us with Jennifer's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jennifer has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,012.03 including insurance premium tax. Last year's premium £3,979.36 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jennifer with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Richardson, Dear Mr Richardson, Dear Mr Richardson, It's time to renew Jennifer's cover with Animal Friends. Thank you for trusting us with Jennifer's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jennifer's cover with Animal Friends. Thank you for trusting us with Jennifer's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jennifer's cover with Animal Friends. Thank you for trusting us with Jennifer's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jennifer has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jennifer has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jennifer has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,012.03 including insurance premium tax. Last year's premium £3,979.36 including insurance premium tax. This year's premium £7,012.03 including insurance premium tax. This year's premium £7,012.03 including insurance premium tax. Last year's premium £3,979.36 including insurance premium tax. Last year's premium £3,979.36 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jennifer with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jennifer with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jennifer with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jennifer. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jennifer, your renewal will take effect from 16 May, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Kayleigh Shah, 802 Cooper prairie Port Gailfurt BS2 9TF Policy Details Policy number: 6D_HKZX/2CX1ZL Policy start date: 16 May, 2023 Policy end date: 10/07/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jennifer Pet type: Dog Pet date of birth: 28 October, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,919.68 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,012.03 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,157.18 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 16 May, 2023. Your standard monthly payment of £4,900.60 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Kayleigh Shah 802 Cooper prairie Port Gailfurt BS2 9TF Jennifer's Policy Renewal Date: 16 May, 2023 Policy Number: 6D_HKZX/2CX1ZL New monthly premium £4,900.60 This year's annual premium £7,012.03 Last year's annual premium £3,979.36 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 10/08/2019 Dear Mr Richardson It's time to renew Jennifer’s cover with Animal Friends . Thank you for trusting us with Jennifer's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jennifer is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jennifer It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jennifer as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jennifer gets older As Jennifer is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jennifer is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 16 May, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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6D_HKZX/2CX1ZL
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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10/07/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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16 May, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (9KC_0GYKM) Title Dear Mr Roberts, It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,185.37 including insurance premium tax. Last year's premium £3,638.08 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Roberts, It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,185.37 including insurance premium tax. Last year's premium £3,638.08 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Roberts, Dear Mr Roberts, Dear Mr Roberts, It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,185.37 including insurance premium tax. Last year's premium £3,638.08 including insurance premium tax. This year's premium £2,185.37 including insurance premium tax. This year's premium £2,185.37 including insurance premium tax. Last year's premium £3,638.08 including insurance premium tax. Last year's premium £3,638.08 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lisa. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lisa, your renewal will take effect from 2024-12-18. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dylan Lynch, 753 Swift circle Zoeview G1 4ZU Policy Details Policy number: 9KC_0GYKM Policy start date: 2024-12-18 Policy end date: 25/07/25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lisa Pet type: Dog Pet date of birth: 29 May, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,874.81 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,185.37 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,650.88 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2024-12-18. Your standard monthly payment of £8,235.22 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dylan Lynch 753 Swift circle Zoeview G1 4ZU Lisa's Policy Renewal Date: 2024-12-18 Policy Number: 9KC_0GYKM New monthly premium £8,235.22 This year's annual premium £2,185.37 Last year's annual premium £3,638.08 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 23/01/26 Dear Mr Roberts It's time to renew Lisa’s cover with Animal Friends . Thank you for trusting us with Lisa's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lisa is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lisa It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lisa as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lisa gets older As Lisa is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lisa is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2024-12-18. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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9KC_0GYKM
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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25/07/25
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2024-12-18
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (hxoaz-smimh-zhqrm) Title Dear Mr Brown, It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,340.64 including insurance premium tax. Last year's premium £8,074.64 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Brown, It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,340.64 including insurance premium tax. Last year's premium £8,074.64 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Brown, Dear Mr Brown, Dear Mr Brown, It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Paige's cover with Animal Friends. Thank you for trusting us with Paige's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Paige has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,340.64 including insurance premium tax. Last year's premium £8,074.64 including insurance premium tax. This year's premium £4,340.64 including insurance premium tax. This year's premium £4,340.64 including insurance premium tax. Last year's premium £8,074.64 including insurance premium tax. Last year's premium £8,074.64 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Paige with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Paige. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Paige, your renewal will take effect from 08 September, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Douglas Freeman, 0 Russell greens Lake Bryan G2 9QP Policy Details Policy number: hxoaz-smimh-zhqrm Policy start date: 08 September, 2025 Policy end date: 06/07/19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Paige Pet type: Dog Pet date of birth: 26/05/22 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,525.01 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,340.64 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,755.86 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 08 September, 2025. Your standard monthly payment of £157.45 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Douglas Freeman 0 Russell greens Lake Bryan G2 9QP Paige's Policy Renewal Date: 08 September, 2025 Policy Number: hxoaz-smimh-zhqrm New monthly premium £157.45 This year's annual premium £4,340.64 Last year's annual premium £8,074.64 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 16/08/2019 Dear Mr Brown It's time to renew Paige’s cover with Animal Friends . Thank you for trusting us with Paige's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Paige is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Paige It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Paige as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Paige gets older As Paige is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Paige is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 08 September, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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hxoaz-smimh-zhqrm
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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06/07/19
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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08 September, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (qucsvfkgtulfv--aa) Title Dear Mr Khan, It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,284.47 including insurance premium tax. Last year's premium £7,120.19 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Khan, It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,284.47 including insurance premium tax. Last year's premium £7,120.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Khan, Dear Mr Khan, Dear Mr Khan, It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,284.47 including insurance premium tax. Last year's premium £7,120.19 including insurance premium tax. This year's premium £7,284.47 including insurance premium tax. This year's premium £7,284.47 including insurance premium tax. Last year's premium £7,120.19 including insurance premium tax. Last year's premium £7,120.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Karen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Karen, your renewal will take effect from 11/09/23. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Ricky Hurst, Flat 2 Kirsty spurs Chelseaside E58 2AJ Policy Details Policy number: qucsvfkgtulfv--aa Policy start date: 11/09/23 Policy end date: 2022-02-23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Karen Pet type: Dog Pet date of birth: Sun 19 October, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,893.13 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,284.47 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,151.96 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11/09/23. Your standard monthly payment of £1,478.00 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Ricky Hurst Flat 2 Kirsty spurs Chelseaside E58 2AJ Karen's Policy Renewal Date: 11/09/23 Policy Number: qucsvfkgtulfv--aa New monthly premium £1,478.00 This year's annual premium £7,284.47 Last year's annual premium £7,120.19 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 14/01/2021 Dear Mr Khan It's time to renew Karen’s cover with Animal Friends . Thank you for trusting us with Karen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Karen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Karen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Karen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Karen gets older As Karen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Karen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11/09/23. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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2022-02-23
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11/09/23
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2024-01-31
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Your Policy Renewal - Animal Friends (YCYAZTLHAMQKDQMUKKKX/NW) Title Dear Mr Porter, It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,287.88 including insurance premium tax. Last year's premium £4,710.39 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Porter, It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,287.88 including insurance premium tax. Last year's premium £4,710.39 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Porter, Dear Mr Porter, Dear Mr Porter, It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,287.88 including insurance premium tax. Last year's premium £4,710.39 including insurance premium tax. This year's premium £4,287.88 including insurance premium tax. This year's premium £4,287.88 including insurance premium tax. Last year's premium £4,710.39 including insurance premium tax. Last year's premium £4,710.39 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Martyn. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Martyn, your renewal will take effect from 2021-12-29. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr June Gregory, Flat 3 Glenn mills Grahamstad N7G 5LP Policy Details Policy number: YCYAZTLHAMQKDQMUKKKX/NW Policy start date: 2021-12-29 Policy end date: Sun 18 May, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Martyn Pet type: Dog Pet date of birth: 2025-03-26 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,373.96 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,287.88 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,328.75 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-12-29. Your standard monthly payment of £1,782.82 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr June Gregory Flat 3 Glenn mills Grahamstad N7G 5LP Martyn's Policy Renewal Date: 2021-12-29 Policy Number: YCYAZTLHAMQKDQMUKKKX/NW New monthly premium £1,782.82 This year's annual premium £4,287.88 Last year's annual premium £4,710.39 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 14 July, 2024 Dear Mr Porter It's time to renew Martyn’s cover with Animal Friends . Thank you for trusting us with Martyn's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Martyn is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Martyn It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Martyn as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Martyn gets older As Martyn is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Martyn is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-12-29. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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YCYAZTLHAMQKDQMUKKKX/NW
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sun 18 May, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2021-12-29
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7IR/I/GK/0DUNJPQP) Title Dear Mr Nicholson, It's time to renew Toby's cover with Animal Friends. Thank you for trusting us with Toby's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Toby has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £941.80 including insurance premium tax. Last year's premium £8,611.44 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Toby with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Nicholson, It's time to renew Toby's cover with Animal Friends. Thank you for trusting us with Toby's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Toby has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £941.80 including insurance premium tax. Last year's premium £8,611.44 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Toby with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Nicholson, Dear Mr Nicholson, Dear Mr Nicholson, It's time to renew Toby's cover with Animal Friends. Thank you for trusting us with Toby's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Toby's cover with Animal Friends. Thank you for trusting us with Toby's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Toby's cover with Animal Friends. Thank you for trusting us with Toby's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Toby has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Toby has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Toby has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £941.80 including insurance premium tax. Last year's premium £8,611.44 including insurance premium tax. This year's premium £941.80 including insurance premium tax. This year's premium £941.80 including insurance premium tax. Last year's premium £8,611.44 including insurance premium tax. Last year's premium £8,611.44 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Toby with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Toby with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Toby with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Toby. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Toby, your renewal will take effect from Tue 29 October, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Bethany Ryan, Studio 8 Wood port East Paulview N50 1XL Policy Details Policy number: 7IR/I/GK/0DUNJPQP Policy start date: Tue 29 October, 2019 Policy end date: Tue 18 October, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Toby Pet type: Dog Pet date of birth: 13/07/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,954.43 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £941.80 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,419.66 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 29 October, 2019. Your standard monthly payment of £2,888.10 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Bethany Ryan Studio 8 Wood port East Paulview N50 1XL Toby's Policy Renewal Date: Tue 29 October, 2019 Policy Number: 7IR/I/GK/0DUNJPQP New monthly premium £2,888.10 This year's annual premium £941.80 Last year's annual premium £8,611.44 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 14 March, 2025 Dear Mr Nicholson It's time to renew Toby’s cover with Animal Friends . Thank you for trusting us with Toby's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Toby is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Toby It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Toby as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Toby gets older As Toby is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Toby is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 29 October, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7IR/I/GK/0DUNJPQP
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 18 October, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tue 29 October, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (uvcrazcavh.-v) Title Dear Mr Pope, It's time to renew Damien's cover with Animal Friends. Thank you for trusting us with Damien's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Damien has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,264.65 including insurance premium tax. Last year's premium £3,124.48 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Damien with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Pope, It's time to renew Damien's cover with Animal Friends. Thank you for trusting us with Damien's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Damien has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,264.65 including insurance premium tax. Last year's premium £3,124.48 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Damien with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Pope, Dear Mr Pope, Dear Mr Pope, It's time to renew Damien's cover with Animal Friends. Thank you for trusting us with Damien's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Damien's cover with Animal Friends. Thank you for trusting us with Damien's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Damien's cover with Animal Friends. Thank you for trusting us with Damien's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Damien has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Damien has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Damien has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,264.65 including insurance premium tax. Last year's premium £3,124.48 including insurance premium tax. This year's premium £6,264.65 including insurance premium tax. This year's premium £6,264.65 including insurance premium tax. Last year's premium £3,124.48 including insurance premium tax. Last year's premium £3,124.48 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Damien with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Damien with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Damien with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Damien. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Damien, your renewal will take effect from 29/09/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Charlene Hodgson, 708 Walton lake North Ryanchester M6J 1LD Policy Details Policy number: uvcrazcavh.-v Policy start date: 29/09/2020 Policy end date: 30/10/2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Damien Pet type: Dog Pet date of birth: Tue 15 August, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,480.23 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,264.65 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,298.98 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 29/09/2020. Your standard monthly payment of £4,482.39 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Charlene Hodgson 708 Walton lake North Ryanchester M6J 1LD Damien's Policy Renewal Date: 29/09/2020 Policy Number: uvcrazcavh.-v New monthly premium £4,482.39 This year's annual premium £6,264.65 Last year's annual premium £3,124.48 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 05 May, 2024 Dear Mr Pope It's time to renew Damien’s cover with Animal Friends . Thank you for trusting us with Damien's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Damien is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Damien It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Damien as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Damien gets older As Damien is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Damien is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 29/09/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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30/10/2025
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29/09/2020
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2024-01-31
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Your Policy Renewal - Animal Friends (IWGARMZM) Title Dear Mr Kirk, It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,182.14 including insurance premium tax. Last year's premium £9,542.57 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Kirk, It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,182.14 including insurance premium tax. Last year's premium £9,542.57 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Kirk, Dear Mr Kirk, Dear Mr Kirk, It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,182.14 including insurance premium tax. Last year's premium £9,542.57 including insurance premium tax. This year's premium £8,182.14 including insurance premium tax. This year's premium £8,182.14 including insurance premium tax. Last year's premium £9,542.57 including insurance premium tax. Last year's premium £9,542.57 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Louise. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Louise, your renewal will take effect from 07/01/2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dorothy Smith, Studio 89 Rowley inlet East Grace W67 3TD Policy Details Policy number: IWGARMZM Policy start date: 07/01/2023 Policy end date: Monday 21 December, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Louise Pet type: Dog Pet date of birth: Friday 30 April, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,904.80 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,182.14 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £319.03 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 07/01/2023. Your standard monthly payment of £7,814.28 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dorothy Smith Studio 89 Rowley inlet East Grace W67 3TD Louise's Policy Renewal Date: 07/01/2023 Policy Number: IWGARMZM New monthly premium £7,814.28 This year's annual premium £8,182.14 Last year's annual premium £9,542.57 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09/10/25 Dear Mr Kirk It's time to renew Louise’s cover with Animal Friends . Thank you for trusting us with Louise's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Louise is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Louise It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Louise as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Louise gets older As Louise is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Louise is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 07/01/2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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IWGARMZM
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Monday 21 December, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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07/01/2023
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (CM/BCZZSYLWJFC.OKVE-//) Title Dear Mr Wilson, It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £732.86 including insurance premium tax. Last year's premium £7,121.17 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wilson, It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £732.86 including insurance premium tax. Last year's premium £7,121.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wilson, Dear Mr Wilson, Dear Mr Wilson, It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £732.86 including insurance premium tax. Last year's premium £7,121.17 including insurance premium tax. This year's premium £732.86 including insurance premium tax. This year's premium £732.86 including insurance premium tax. Last year's premium £7,121.17 including insurance premium tax. Last year's premium £7,121.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Louise. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Louise, your renewal will take effect from 17/06/23. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mohammed Robertson, Studio 52 Sandra plaza Matthewfort WR0 0XA Policy Details Policy number: CM/BCZZSYLWJFC.OKVE-// Policy start date: 17/06/23 Policy end date: 22 April, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Louise Pet type: Dog Pet date of birth: 30 December, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,359.81 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £732.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,358.40 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 17/06/23. Your standard monthly payment of £6,291.31 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mohammed Robertson Studio 52 Sandra plaza Matthewfort WR0 0XA Louise's Policy Renewal Date: 17/06/23 Policy Number: CM/BCZZSYLWJFC.OKVE-// New monthly premium £6,291.31 This year's annual premium £732.86 Last year's annual premium £7,121.17 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 17/11/2019 Dear Mr Wilson It's time to renew Louise’s cover with Animal Friends . Thank you for trusting us with Louise's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Louise is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Louise It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Louise as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Louise gets older As Louise is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Louise is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 17/06/23. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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CM/BCZZSYLWJFC.OKVE-//
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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22 April, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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17/06/23
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (zearrtl.j-gtsqcde..) Title Dear Mr Newman, It's time to renew Thomas's cover with Animal Friends. Thank you for trusting us with Thomas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Thomas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,634.31 including insurance premium tax. Last year's premium £1,728.05 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Thomas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Newman, It's time to renew Thomas's cover with Animal Friends. Thank you for trusting us with Thomas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Thomas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,634.31 including insurance premium tax. Last year's premium £1,728.05 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Thomas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Newman, Dear Mr Newman, Dear Mr Newman, It's time to renew Thomas's cover with Animal Friends. Thank you for trusting us with Thomas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Thomas's cover with Animal Friends. Thank you for trusting us with Thomas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Thomas's cover with Animal Friends. Thank you for trusting us with Thomas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Thomas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Thomas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Thomas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,634.31 including insurance premium tax. Last year's premium £1,728.05 including insurance premium tax. This year's premium £9,634.31 including insurance premium tax. This year's premium £9,634.31 including insurance premium tax. Last year's premium £1,728.05 including insurance premium tax. Last year's premium £1,728.05 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Thomas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Thomas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Thomas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Thomas. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Thomas, your renewal will take effect from Sun 10 April, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Edward Evans-Booth, 660 Eric isle Andrewston G71 4DB Policy Details Policy number: zearrtl.j-gtsqcde.. Policy start date: Sun 10 April, 2022 Policy end date: 15/02/20 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Thomas Pet type: Dog Pet date of birth: Thursday 10 June, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,413.28 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,634.31 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,173.08 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 10 April, 2022. Your standard monthly payment of £9,136.63 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Edward Evans-Booth 660 Eric isle Andrewston G71 4DB Thomas's Policy Renewal Date: Sun 10 April, 2022 Policy Number: zearrtl.j-gtsqcde.. New monthly premium £9,136.63 This year's annual premium £9,634.31 Last year's annual premium £1,728.05 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 08/10/2020 Dear Mr Newman It's time to renew Thomas’s cover with Animal Friends . Thank you for trusting us with Thomas's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Thomas is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Thomas It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Thomas as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Thomas gets older As Thomas is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Thomas is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 10 April, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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zearrtl.j-gtsqcde..
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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15/02/20
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sun 10 April, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (qbt/gve./vymwcgejtlv/g) Title Dear Mr Garner, It's time to renew Arthur's cover with Animal Friends. Thank you for trusting us with Arthur's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Arthur has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,276.79 including insurance premium tax. Last year's premium £4,553.67 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Arthur with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Garner, It's time to renew Arthur's cover with Animal Friends. Thank you for trusting us with Arthur's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Arthur has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,276.79 including insurance premium tax. Last year's premium £4,553.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Arthur with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Garner, Dear Mr Garner, Dear Mr Garner, It's time to renew Arthur's cover with Animal Friends. Thank you for trusting us with Arthur's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Arthur's cover with Animal Friends. Thank you for trusting us with Arthur's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Arthur's cover with Animal Friends. Thank you for trusting us with Arthur's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Arthur has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Arthur has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Arthur has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,276.79 including insurance premium tax. Last year's premium £4,553.67 including insurance premium tax. This year's premium £6,276.79 including insurance premium tax. This year's premium £6,276.79 including insurance premium tax. Last year's premium £4,553.67 including insurance premium tax. Last year's premium £4,553.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Arthur with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Arthur with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Arthur with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Arthur. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Arthur, your renewal will take effect from 16/08/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Katie Lawson, 405 Bennett route Lake Brettview S3 9XD Policy Details Policy number: qbt/gve./vymwcgejtlv/g Policy start date: 16/08/22 Policy end date: Sat 01 April, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Arthur Pet type: Dog Pet date of birth: 2025-02-21 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,059.09 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,276.79 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,123.05 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 16/08/22. Your standard monthly payment of £4,221.72 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Katie Lawson 405 Bennett route Lake Brettview S3 9XD Arthur's Policy Renewal Date: 16/08/22 Policy Number: qbt/gve./vymwcgejtlv/g New monthly premium £4,221.72 This year's annual premium £6,276.79 Last year's annual premium £4,553.67 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 10 September, 2023 Dear Mr Garner It's time to renew Arthur’s cover with Animal Friends . Thank you for trusting us with Arthur's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Arthur is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Arthur It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Arthur as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Arthur gets older As Arthur is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Arthur is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 16/08/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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qbt/gve./vymwcgejtlv/g
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sat 01 April, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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16/08/22
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (59-PCQB08VYGVAE77KR4O59) Title Dear Mr Rees, It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,762.18 including insurance premium tax. Last year's premium £4,799.77 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Rees, It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,762.18 including insurance premium tax. Last year's premium £4,799.77 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Rees, Dear Mr Rees, Dear Mr Rees, It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,762.18 including insurance premium tax. Last year's premium £4,799.77 including insurance premium tax. This year's premium £9,762.18 including insurance premium tax. This year's premium £9,762.18 including insurance premium tax. Last year's premium £4,799.77 including insurance premium tax. Last year's premium £4,799.77 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Rosie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Rosie, your renewal will take effect from Saturday 24 August, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Gordon Patel, Flat 70 Cooper hill Antonyhaven SY9 4LL Policy Details Policy number: 59-PCQB08VYGVAE77KR4O59 Policy start date: Saturday 24 August, 2024 Policy end date: Fri 26 February, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Rosie Pet type: Dog Pet date of birth: 26/03/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,255.84 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,762.18 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,084.97 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Saturday 24 August, 2024. Your standard monthly payment of £4,381.64 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Gordon Patel Flat 70 Cooper hill Antonyhaven SY9 4LL Rosie's Policy Renewal Date: Saturday 24 August, 2024 Policy Number: 59-PCQB08VYGVAE77KR4O59 New monthly premium £4,381.64 This year's annual premium £9,762.18 Last year's annual premium £4,799.77 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 27/08/21 Dear Mr Rees It's time to renew Rosie’s cover with Animal Friends . Thank you for trusting us with Rosie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Rosie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Rosie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Rosie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Rosie gets older As Rosie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Rosie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Saturday 24 August, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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59-PCQB08VYGVAE77KR4O59
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Fri 26 February, 2021
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Saturday 24 August, 2024
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (J./BLUGBGJWUS) Title Dear Mr Murphy, It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,252.75 including insurance premium tax. Last year's premium £3,965.28 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Murphy, It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,252.75 including insurance premium tax. Last year's premium £3,965.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Murphy, Dear Mr Murphy, Dear Mr Murphy, It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,252.75 including insurance premium tax. Last year's premium £3,965.28 including insurance premium tax. This year's premium £9,252.75 including insurance premium tax. This year's premium £9,252.75 including insurance premium tax. Last year's premium £3,965.28 including insurance premium tax. Last year's premium £3,965.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sandra. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sandra, your renewal will take effect from 02/06/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Brenda Williams, Studio 39B Hill roads Maryberg W8W 3GJ Policy Details Policy number: J./BLUGBGJWUS Policy start date: 02/06/19 Policy end date: Wednesday 11 September, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sandra Pet type: Dog Pet date of birth: 04/10/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,476.78 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,252.75 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,396.90 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 02/06/19. Your standard monthly payment of £2,418.67 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Brenda Williams Studio 39B Hill roads Maryberg W8W 3GJ Sandra's Policy Renewal Date: 02/06/19 Policy Number: J./BLUGBGJWUS New monthly premium £2,418.67 This year's annual premium £9,252.75 Last year's annual premium £3,965.28 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wednesday 11 December, 2019 Dear Mr Murphy It's time to renew Sandra’s cover with Animal Friends . Thank you for trusting us with Sandra's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sandra is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sandra It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sandra as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sandra gets older As Sandra is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sandra is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 02/06/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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J./BLUGBGJWUS
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wednesday 11 September, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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02/06/19
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (K8S-92/__/0/5J0) Title Dear Mr Chadwick, It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,958.22 including insurance premium tax. Last year's premium £301.24 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Chadwick, It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,958.22 including insurance premium tax. Last year's premium £301.24 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Chadwick, Dear Mr Chadwick, Dear Mr Chadwick, It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,958.22 including insurance premium tax. Last year's premium £301.24 including insurance premium tax. This year's premium £1,958.22 including insurance premium tax. This year's premium £1,958.22 including insurance premium tax. Last year's premium £301.24 including insurance premium tax. Last year's premium £301.24 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Mohamed. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Mohamed, your renewal will take effect from 11/11/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr David Collins, Flat 45f Chan keys South Joanna TS3 0XS Policy Details Policy number: K8S-92/__/0/5J0 Policy start date: 11/11/21 Policy end date: Sunday 21 March, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Mohamed Pet type: Dog Pet date of birth: 2025-06-26 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,422.56 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,958.22 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,422.97 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11/11/21. Your standard monthly payment of £7,764.56 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr David Collins Flat 45f Chan keys South Joanna TS3 0XS Mohamed's Policy Renewal Date: 11/11/21 Policy Number: K8S-92/__/0/5J0 New monthly premium £7,764.56 This year's annual premium £1,958.22 Last year's annual premium £301.24 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2020-01-30 Dear Mr Chadwick It's time to renew Mohamed’s cover with Animal Friends . Thank you for trusting us with Mohamed's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Mohamed is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Mohamed It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Mohamed as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Mohamed gets older As Mohamed is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Mohamed is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11/11/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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K8S-92/__/0/5J0
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sunday 21 March, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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11/11/21
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7/TBKC1LT3VYTX1OY5_7C) Title Dear Mr Leach, It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,062.54 including insurance premium tax. Last year's premium £4,144.72 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Leach, It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,062.54 including insurance premium tax. Last year's premium £4,144.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Leach, Dear Mr Leach, Dear Mr Leach, It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,062.54 including insurance premium tax. Last year's premium £4,144.72 including insurance premium tax. This year's premium £6,062.54 including insurance premium tax. This year's premium £6,062.54 including insurance premium tax. Last year's premium £4,144.72 including insurance premium tax. Last year's premium £4,144.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Tracey. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Tracey, your renewal will take effect from Sunday 15 August, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Hilary Evans-Fox, 758 Russell crescent Rosemaryside IG1 1EE Policy Details Policy number: 7/TBKC1LT3VYTX1OY5_7C Policy start date: Sunday 15 August, 2021 Policy end date: 02/12/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Tracey Pet type: Dog Pet date of birth: 25 February, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,493.69 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,062.54 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,414.25 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sunday 15 August, 2021. Your standard monthly payment of £2,488.39 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Hilary Evans-Fox 758 Russell crescent Rosemaryside IG1 1EE Tracey's Policy Renewal Date: Sunday 15 August, 2021 Policy Number: 7/TBKC1LT3VYTX1OY5_7C New monthly premium £2,488.39 This year's annual premium £6,062.54 Last year's annual premium £4,144.72 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wednesday 25 October, 2023 Dear Mr Leach It's time to renew Tracey’s cover with Animal Friends . Thank you for trusting us with Tracey's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Tracey is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Tracey It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Tracey as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Tracey gets older As Tracey is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Tracey is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sunday 15 August, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7/TBKC1LT3VYTX1OY5_7C
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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02/12/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sunday 15 August, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (3RO9VII-.GK_51E) Title Dear Mr Dodd, It's time to renew Alexandra's cover with Animal Friends. Thank you for trusting us with Alexandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,704.71 including insurance premium tax. Last year's premium £2,016.62 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Dodd, It's time to renew Alexandra's cover with Animal Friends. Thank you for trusting us with Alexandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,704.71 including insurance premium tax. Last year's premium £2,016.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Dodd, Dear Mr Dodd, Dear Mr Dodd, It's time to renew Alexandra's cover with Animal Friends. Thank you for trusting us with Alexandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alexandra's cover with Animal Friends. Thank you for trusting us with Alexandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alexandra's cover with Animal Friends. Thank you for trusting us with Alexandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alexandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alexandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,704.71 including insurance premium tax. Last year's premium £2,016.62 including insurance premium tax. This year's premium £9,704.71 including insurance premium tax. This year's premium £9,704.71 including insurance premium tax. Last year's premium £2,016.62 including insurance premium tax. Last year's premium £2,016.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alexandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alexandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Alexandra. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Alexandra, your renewal will take effect from Fri 11 February, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Clive Smith, Studio 27m Lynne junction Barbaraview M54 2AS Policy Details Policy number: 3RO9VII-.GK_51E Policy start date: Fri 11 February, 2022 Policy end date: Wednesday 07 January, 2026 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Alexandra Pet type: Dog Pet date of birth: 01/04/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,223.38 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,704.71 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,452.94 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 11 February, 2022. Your standard monthly payment of £2,859.42 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Clive Smith Studio 27m Lynne junction Barbaraview M54 2AS Alexandra's Policy Renewal Date: Fri 11 February, 2022 Policy Number: 3RO9VII-.GK_51E New monthly premium £2,859.42 This year's annual premium £9,704.71 Last year's annual premium £2,016.62 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 19/09/2020 Dear Mr Dodd It's time to renew Alexandra’s cover with Animal Friends . Thank you for trusting us with Alexandra's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Alexandra is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Alexandra It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Alexandra as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Alexandra gets older As Alexandra is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Alexandra is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 11 February, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Wednesday 07 January, 2026
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Fri 11 February, 2022
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (YM0-JNWVI//ABWM) Title Dear Mr Powell, It's time to renew Emma's cover with Animal Friends. Thank you for trusting us with Emma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Emma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,736.31 including insurance premium tax. Last year's premium £3,872.44 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Emma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Powell, It's time to renew Emma's cover with Animal Friends. Thank you for trusting us with Emma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Emma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,736.31 including insurance premium tax. Last year's premium £3,872.44 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Emma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Powell, Dear Mr Powell, Dear Mr Powell, It's time to renew Emma's cover with Animal Friends. Thank you for trusting us with Emma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Emma's cover with Animal Friends. Thank you for trusting us with Emma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Emma's cover with Animal Friends. Thank you for trusting us with Emma's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Emma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Emma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Emma has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,736.31 including insurance premium tax. Last year's premium £3,872.44 including insurance premium tax. This year's premium £5,736.31 including insurance premium tax. This year's premium £5,736.31 including insurance premium tax. Last year's premium £3,872.44 including insurance premium tax. Last year's premium £3,872.44 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Emma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Emma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Emma with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Emma. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Emma, your renewal will take effect from Mon 23 June, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Stewart Sykes, Studio 4 Francesca shores Barberstad S9 6NF Policy Details Policy number: YM0-JNWVI//ABWM Policy start date: Mon 23 June, 2025 Policy end date: 27/10/2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Emma Pet type: Dog Pet date of birth: 21/11/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,096.22 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,736.31 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,752.69 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 23 June, 2025. Your standard monthly payment of £2,845.29 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Stewart Sykes Studio 4 Francesca shores Barberstad S9 6NF Emma's Policy Renewal Date: Mon 23 June, 2025 Policy Number: YM0-JNWVI//ABWM New monthly premium £2,845.29 This year's annual premium £5,736.31 Last year's annual premium £3,872.44 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2022-08-13 Dear Mr Powell It's time to renew Emma’s cover with Animal Friends . Thank you for trusting us with Emma's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Emma is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Emma It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Emma as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Emma gets older As Emma is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Emma is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 23 June, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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YM0-JNWVI//ABWM
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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27/10/2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Mon 23 June, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (rn/ezalwxklmxm/ndo_vjn) Title Dear Mr Bailey, It's time to renew Malcolm's cover with Animal Friends. Thank you for trusting us with Malcolm's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Malcolm has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,967.50 including insurance premium tax. Last year's premium £6,700.81 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Malcolm with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bailey, It's time to renew Malcolm's cover with Animal Friends. Thank you for trusting us with Malcolm's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Malcolm has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,967.50 including insurance premium tax. Last year's premium £6,700.81 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Malcolm with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bailey, Dear Mr Bailey, Dear Mr Bailey, It's time to renew Malcolm's cover with Animal Friends. Thank you for trusting us with Malcolm's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Malcolm's cover with Animal Friends. Thank you for trusting us with Malcolm's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Malcolm's cover with Animal Friends. Thank you for trusting us with Malcolm's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Malcolm has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Malcolm has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Malcolm has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,967.50 including insurance premium tax. Last year's premium £6,700.81 including insurance premium tax. This year's premium £1,967.50 including insurance premium tax. This year's premium £1,967.50 including insurance premium tax. Last year's premium £6,700.81 including insurance premium tax. Last year's premium £6,700.81 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Malcolm with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Malcolm with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Malcolm with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Malcolm. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Malcolm, your renewal will take effect from 01/03/2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Kim Murphy, Flat 43 Kimberley ranch East John L1 0GL Policy Details Policy number: rn/ezalwxklmxm/ndo_vjn Policy start date: 01/03/2022 Policy end date: Monday 15 January, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Malcolm Pet type: Dog Pet date of birth: 21/02/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,162.47 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,967.50 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,063.38 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 01/03/2022. Your standard monthly payment of £1,052.27 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Kim Murphy Flat 43 Kimberley ranch East John L1 0GL Malcolm's Policy Renewal Date: 01/03/2022 Policy Number: rn/ezalwxklmxm/ndo_vjn New monthly premium £1,052.27 This year's annual premium £1,967.50 Last year's annual premium £6,700.81 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 23/12/19 Dear Mr Bailey It's time to renew Malcolm’s cover with Animal Friends . Thank you for trusting us with Malcolm's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Malcolm is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Malcolm It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Malcolm as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Malcolm gets older As Malcolm is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Malcolm is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 01/03/2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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rn/ezalwxklmxm/ndo_vjn
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Monday 15 January, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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01/03/2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (F-.UKC_CKWQ.SCSFIJRXLSD) Title Dear Mr Harvey, It's time to renew Gavin's cover with Animal Friends. Thank you for trusting us with Gavin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gavin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,857.73 including insurance premium tax. Last year's premium £8,258.10 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gavin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Harvey, It's time to renew Gavin's cover with Animal Friends. Thank you for trusting us with Gavin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gavin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,857.73 including insurance premium tax. Last year's premium £8,258.10 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gavin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Harvey, Dear Mr Harvey, Dear Mr Harvey, It's time to renew Gavin's cover with Animal Friends. Thank you for trusting us with Gavin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gavin's cover with Animal Friends. Thank you for trusting us with Gavin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gavin's cover with Animal Friends. Thank you for trusting us with Gavin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gavin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gavin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gavin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,857.73 including insurance premium tax. Last year's premium £8,258.10 including insurance premium tax. This year's premium £9,857.73 including insurance premium tax. This year's premium £9,857.73 including insurance premium tax. Last year's premium £8,258.10 including insurance premium tax. Last year's premium £8,258.10 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gavin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gavin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gavin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gavin. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gavin, your renewal will take effect from 12/05/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Hugh Davies, Flat 2 Douglas ports South Edwardmouth N97 9GG Policy Details Policy number: F-.UKC_CKWQ.SCSFIJRXLSD Policy start date: 12/05/19 Policy end date: Mon 17 May, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gavin Pet type: Dog Pet date of birth: 2024-04-14 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,394.14 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,857.73 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,240.90 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 12/05/19. Your standard monthly payment of £7,458.02 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Hugh Davies Flat 2 Douglas ports South Edwardmouth N97 9GG Gavin's Policy Renewal Date: 12/05/19 Policy Number: F-.UKC_CKWQ.SCSFIJRXLSD New monthly premium £7,458.02 This year's annual premium £9,857.73 Last year's annual premium £8,258.10 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Fri 09 August, 2019 Dear Mr Harvey It's time to renew Gavin’s cover with Animal Friends . Thank you for trusting us with Gavin's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gavin is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gavin It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gavin as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gavin gets older As Gavin is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gavin is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 12/05/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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F-.UKC_CKWQ.SCSFIJRXLSD
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Mon 17 May, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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12/05/19
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (6VP34B.DDI-MS1TXJE85Y4B) Title Dear Mr Rose, It's time to renew Sophie's cover with Animal Friends. Thank you for trusting us with Sophie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sophie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,211.27 including insurance premium tax. Last year's premium £6,378.89 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sophie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Rose, It's time to renew Sophie's cover with Animal Friends. Thank you for trusting us with Sophie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sophie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,211.27 including insurance premium tax. Last year's premium £6,378.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sophie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Rose, Dear Mr Rose, Dear Mr Rose, It's time to renew Sophie's cover with Animal Friends. Thank you for trusting us with Sophie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sophie's cover with Animal Friends. Thank you for trusting us with Sophie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sophie's cover with Animal Friends. Thank you for trusting us with Sophie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sophie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sophie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sophie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,211.27 including insurance premium tax. Last year's premium £6,378.89 including insurance premium tax. This year's premium £1,211.27 including insurance premium tax. This year's premium £1,211.27 including insurance premium tax. Last year's premium £6,378.89 including insurance premium tax. Last year's premium £6,378.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sophie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sophie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sophie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sophie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sophie, your renewal will take effect from 11 December, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Cameron Wheeler, 11 Hammond centers Collierton DL3V 2FS Policy Details Policy number: 6VP34B.DDI-MS1TXJE85Y4B Policy start date: 11 December, 2019 Policy end date: 15 January, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sophie Pet type: Dog Pet date of birth: 12/12/2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,110.32 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,211.27 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,127.12 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11 December, 2019. Your standard monthly payment of £1,717.37 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Cameron Wheeler 11 Hammond centers Collierton DL3V 2FS Sophie's Policy Renewal Date: 11 December, 2019 Policy Number: 6VP34B.DDI-MS1TXJE85Y4B New monthly premium £1,717.37 This year's annual premium £1,211.27 Last year's annual premium £6,378.89 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 26/07/19 Dear Mr Rose It's time to renew Sophie’s cover with Animal Friends . Thank you for trusting us with Sophie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sophie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sophie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sophie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sophie gets older As Sophie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sophie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11 December, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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6VP34B.DDI-MS1TXJE85Y4B
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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15 January, 2020
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11 December, 2019
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (YSORX-QGRPCXP/TJS_.R.H) Title Dear Mr Blake, It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,405.65 including insurance premium tax. Last year's premium £7,773.15 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Blake, It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,405.65 including insurance premium tax. Last year's premium £7,773.15 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Blake, Dear Mr Blake, Dear Mr Blake, It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,405.65 including insurance premium tax. Last year's premium £7,773.15 including insurance premium tax. This year's premium £6,405.65 including insurance premium tax. This year's premium £6,405.65 including insurance premium tax. Last year's premium £7,773.15 including insurance premium tax. Last year's premium £7,773.15 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Joe. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Joe, your renewal will take effect from Tue 23 May, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Joel Miller, 46 Daniels lights Edwardport BS7 1PD Policy Details Policy number: YSORX-QGRPCXP/TJS_.R.H Policy start date: Tue 23 May, 2023 Policy end date: 21/08/24 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Joe Pet type: Dog Pet date of birth: Mon 20 January, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,374.55 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,405.65 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,109.14 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 23 May, 2023. Your standard monthly payment of £5,511.43 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Joel Miller 46 Daniels lights Edwardport BS7 1PD Joe's Policy Renewal Date: Tue 23 May, 2023 Policy Number: YSORX-QGRPCXP/TJS_.R.H New monthly premium £5,511.43 This year's annual premium £6,405.65 Last year's annual premium £7,773.15 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sat 04 November, 2023 Dear Mr Blake It's time to renew Joe’s cover with Animal Friends . Thank you for trusting us with Joe's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Joe is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Joe It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Joe as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Joe gets older As Joe is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Joe is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 23 May, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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YSORX-QGRPCXP/TJS_.R.H
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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21/08/24
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tue 23 May, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (szkcd-hdptr-avwet) Title Dear Mr Walsh, It's time to renew Helen's cover with Animal Friends. Thank you for trusting us with Helen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Helen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,863.94 including insurance premium tax. Last year's premium £2,612.76 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Helen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Walsh, It's time to renew Helen's cover with Animal Friends. Thank you for trusting us with Helen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Helen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,863.94 including insurance premium tax. Last year's premium £2,612.76 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Helen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Walsh, Dear Mr Walsh, Dear Mr Walsh, It's time to renew Helen's cover with Animal Friends. Thank you for trusting us with Helen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Helen's cover with Animal Friends. Thank you for trusting us with Helen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Helen's cover with Animal Friends. Thank you for trusting us with Helen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Helen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Helen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Helen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,863.94 including insurance premium tax. Last year's premium £2,612.76 including insurance premium tax. This year's premium £8,863.94 including insurance premium tax. This year's premium £8,863.94 including insurance premium tax. Last year's premium £2,612.76 including insurance premium tax. Last year's premium £2,612.76 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Helen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Helen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Helen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Helen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Helen, your renewal will take effect from 29/10/2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Hugh Taylor, 188 Cooper prairie West Hilaryfort G91 3EJ Policy Details Policy number: szkcd-hdptr-avwet Policy start date: 29/10/2024 Policy end date: 25/04/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Helen Pet type: Dog Pet date of birth: 2020-06-09 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,486.33 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,863.94 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £904.12 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 29/10/2024. Your standard monthly payment of £7,003.75 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Hugh Taylor 188 Cooper prairie West Hilaryfort G91 3EJ Helen's Policy Renewal Date: 29/10/2024 Policy Number: szkcd-hdptr-avwet New monthly premium £7,003.75 This year's annual premium £8,863.94 Last year's annual premium £2,612.76 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2022-01-28 Dear Mr Walsh It's time to renew Helen’s cover with Animal Friends . Thank you for trusting us with Helen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Helen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Helen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Helen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Helen gets older As Helen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Helen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 29/10/2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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szkcd-hdptr-avwet
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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25/04/2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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29/10/2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (dbywwkfvacmx) Title Dear Mr Jones, It's time to renew Eileen's cover with Animal Friends. Thank you for trusting us with Eileen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eileen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,417.65 including insurance premium tax. Last year's premium £1,468.72 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eileen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jones, It's time to renew Eileen's cover with Animal Friends. Thank you for trusting us with Eileen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eileen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,417.65 including insurance premium tax. Last year's premium £1,468.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eileen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jones, Dear Mr Jones, Dear Mr Jones, It's time to renew Eileen's cover with Animal Friends. Thank you for trusting us with Eileen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Eileen's cover with Animal Friends. Thank you for trusting us with Eileen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Eileen's cover with Animal Friends. Thank you for trusting us with Eileen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eileen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Eileen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Eileen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,417.65 including insurance premium tax. Last year's premium £1,468.72 including insurance premium tax. This year's premium £9,417.65 including insurance premium tax. This year's premium £9,417.65 including insurance premium tax. Last year's premium £1,468.72 including insurance premium tax. Last year's premium £1,468.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eileen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Eileen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Eileen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Eileen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Eileen, your renewal will take effect from 30/04/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Lee Harding, Flat 95g Lamb walks Stonefurt HX01 1RX Policy Details Policy number: dbywwkfvacmx Policy start date: 30/04/20 Policy end date: Wednesday 18 December, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Eileen Pet type: Dog Pet date of birth: 01/09/21 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,643.29 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,417.65 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,346.15 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 30/04/20. Your standard monthly payment of £3,607.06 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Lee Harding Flat 95g Lamb walks Stonefurt HX01 1RX Eileen's Policy Renewal Date: 30/04/20 Policy Number: dbywwkfvacmx New monthly premium £3,607.06 This year's annual premium £9,417.65 Last year's annual premium £1,468.72 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 17/12/2023 Dear Mr Jones It's time to renew Eileen’s cover with Animal Friends . Thank you for trusting us with Eileen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Eileen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Eileen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Eileen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Eileen gets older As Eileen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Eileen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 30/04/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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dbywwkfvacmx
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wednesday 18 December, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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30/04/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (WZ/-9SG) Title Dear Mr Alexander, It's time to renew Stanley's cover with Animal Friends. Thank you for trusting us with Stanley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stanley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,454.63 including insurance premium tax. Last year's premium £6,692.69 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stanley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Alexander, It's time to renew Stanley's cover with Animal Friends. Thank you for trusting us with Stanley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stanley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,454.63 including insurance premium tax. Last year's premium £6,692.69 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stanley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Alexander, Dear Mr Alexander, Dear Mr Alexander, It's time to renew Stanley's cover with Animal Friends. Thank you for trusting us with Stanley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stanley's cover with Animal Friends. Thank you for trusting us with Stanley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stanley's cover with Animal Friends. Thank you for trusting us with Stanley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stanley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stanley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stanley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,454.63 including insurance premium tax. Last year's premium £6,692.69 including insurance premium tax. This year's premium £4,454.63 including insurance premium tax. This year's premium £4,454.63 including insurance premium tax. Last year's premium £6,692.69 including insurance premium tax. Last year's premium £6,692.69 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stanley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stanley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stanley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Stanley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Stanley, your renewal will take effect from 06/12/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Jenna Green, Studio 14 Gary mountains East Joshuatown FK36 4WA Policy Details Policy number: WZ/-9SG Policy start date: 06/12/20 Policy end date: 2022-12-30 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Stanley Pet type: Dog Pet date of birth: Tue 16 May, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,852.41 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,454.63 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,674.26 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 06/12/20. Your standard monthly payment of £4,837.09 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Jenna Green Studio 14 Gary mountains East Joshuatown FK36 4WA Stanley's Policy Renewal Date: 06/12/20 Policy Number: WZ/-9SG New monthly premium £4,837.09 This year's annual premium £4,454.63 Last year's annual premium £6,692.69 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18/03/2021 Dear Mr Alexander It's time to renew Stanley’s cover with Animal Friends . Thank you for trusting us with Stanley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Stanley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Stanley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Stanley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Stanley gets older As Stanley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Stanley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 06/12/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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WZ/-9SG
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2022-12-30
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06/12/20
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (5GBYTTKFTS0) Title Dear Mr Pearce, It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,758.39 including insurance premium tax. Last year's premium £9,611.55 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Pearce, It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,758.39 including insurance premium tax. Last year's premium £9,611.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Pearce, Dear Mr Pearce, Dear Mr Pearce, It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,758.39 including insurance premium tax. Last year's premium £9,611.55 including insurance premium tax. This year's premium £9,758.39 including insurance premium tax. This year's premium £9,758.39 including insurance premium tax. Last year's premium £9,611.55 including insurance premium tax. Last year's premium £9,611.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gerard. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gerard, your renewal will take effect from 28/07/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Dominic Smith, 020 Joseph courts Joannemouth LU0X 8TX Policy Details Policy number: 5GBYTTKFTS0 Policy start date: 28/07/19 Policy end date: Tue 26 November, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gerard Pet type: Dog Pet date of birth: 18/10/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,373.87 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,758.39 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,123.10 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 28/07/19. Your standard monthly payment of £9,041.72 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Dominic Smith 020 Joseph courts Joannemouth LU0X 8TX Gerard's Policy Renewal Date: 28/07/19 Policy Number: 5GBYTTKFTS0 New monthly premium £9,041.72 This year's annual premium £9,758.39 Last year's annual premium £9,611.55 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 08 May, 2022 Dear Mr Pearce It's time to renew Gerard’s cover with Animal Friends . Thank you for trusting us with Gerard's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gerard is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gerard It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gerard as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gerard gets older As Gerard is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gerard is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 28/07/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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5GBYTTKFTS0
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 26 November, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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28/07/19
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (UI.NDAONMJQBTX_) Title Dear Mr Jones, It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,537.71 including insurance premium tax. Last year's premium £6,972.28 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jones, It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,537.71 including insurance premium tax. Last year's premium £6,972.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jones, Dear Mr Jones, Dear Mr Jones, It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,537.71 including insurance premium tax. Last year's premium £6,972.28 including insurance premium tax. This year's premium £2,537.71 including insurance premium tax. This year's premium £2,537.71 including insurance premium tax. Last year's premium £6,972.28 including insurance premium tax. Last year's premium £6,972.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Clare. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Clare, your renewal will take effect from 29 November, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Angela Bailey, Studio 2 Clifford fields Port Leighland G5E 8EG Policy Details Policy number: UI.NDAONMJQBTX_ Policy start date: 29 November, 2021 Policy end date: 31 August, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Clare Pet type: Dog Pet date of birth: Thu 22 August, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,809.47 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,537.71 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,676.72 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 29 November, 2021. Your standard monthly payment of £4,446.99 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Angela Bailey Studio 2 Clifford fields Port Leighland G5E 8EG Clare's Policy Renewal Date: 29 November, 2021 Policy Number: UI.NDAONMJQBTX_ New monthly premium £4,446.99 This year's annual premium £2,537.71 Last year's annual premium £6,972.28 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-07-13 Dear Mr Jones It's time to renew Clare’s cover with Animal Friends . Thank you for trusting us with Clare's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Clare is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Clare It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Clare as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Clare gets older As Clare is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Clare is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 29 November, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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UI.NDAONMJQBTX_
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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31 August, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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29 November, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (OSYGVUGSEGM-OPMB) Title Dear Mr Freeman, It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,067.60 including insurance premium tax. Last year's premium £1,193.41 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Freeman, It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,067.60 including insurance premium tax. Last year's premium £1,193.41 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Freeman, Dear Mr Freeman, Dear Mr Freeman, It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,067.60 including insurance premium tax. Last year's premium £1,193.41 including insurance premium tax. This year's premium £8,067.60 including insurance premium tax. This year's premium £8,067.60 including insurance premium tax. Last year's premium £1,193.41 including insurance premium tax. Last year's premium £1,193.41 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Nicholas. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Nicholas, your renewal will take effect from 01/02/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Hazel Richardson, 82 Jonathan roads East Joshuatown G3 3TX Policy Details Policy number: OSYGVUGSEGM-OPMB Policy start date: 01/02/19 Policy end date: Wed 12 May, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Nicholas Pet type: Dog Pet date of birth: Wed 14 January, 2026 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,185.43 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,067.60 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,429.74 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 01/02/19. Your standard monthly payment of £3,384.19 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Hazel Richardson 82 Jonathan roads East Joshuatown G3 3TX Nicholas's Policy Renewal Date: 01/02/19 Policy Number: OSYGVUGSEGM-OPMB New monthly premium £3,384.19 This year's annual premium £8,067.60 Last year's annual premium £1,193.41 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 28 July, 2019 Dear Mr Freeman It's time to renew Nicholas’s cover with Animal Friends . Thank you for trusting us with Nicholas's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Nicholas is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Nicholas It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Nicholas as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Nicholas gets older As Nicholas is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Nicholas is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 01/02/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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OSYGVUGSEGM-OPMB
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wed 12 May, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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01/02/19
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (3DEH/6EOQ9_7JZKW6V) Title Dear Mr Johnson, It's time to renew Declan's cover with Animal Friends. Thank you for trusting us with Declan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Declan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,070.59 including insurance premium tax. Last year's premium £3,190.90 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Declan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Johnson, It's time to renew Declan's cover with Animal Friends. Thank you for trusting us with Declan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Declan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,070.59 including insurance premium tax. Last year's premium £3,190.90 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Declan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Johnson, Dear Mr Johnson, Dear Mr Johnson, It's time to renew Declan's cover with Animal Friends. Thank you for trusting us with Declan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Declan's cover with Animal Friends. Thank you for trusting us with Declan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Declan's cover with Animal Friends. Thank you for trusting us with Declan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Declan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Declan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Declan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,070.59 including insurance premium tax. Last year's premium £3,190.90 including insurance premium tax. This year's premium £5,070.59 including insurance premium tax. This year's premium £5,070.59 including insurance premium tax. Last year's premium £3,190.90 including insurance premium tax. Last year's premium £3,190.90 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Declan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Declan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Declan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Declan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Declan, your renewal will take effect from 12/08/2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Mathew Thomas, 5 Rice camp Singhberg L32 6ZX Policy Details Policy number: 3DEH/6EOQ9_7JZKW6V Policy start date: 12/08/2022 Policy end date: 19/10/23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Declan Pet type: Dog Pet date of birth: 06/02/23 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,145.57 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,070.59 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,601.60 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 12/08/2022. Your standard monthly payment of £1,539.27 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Mathew Thomas 5 Rice camp Singhberg L32 6ZX Declan's Policy Renewal Date: 12/08/2022 Policy Number: 3DEH/6EOQ9_7JZKW6V New monthly premium £1,539.27 This year's annual premium £5,070.59 Last year's annual premium £3,190.90 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 11 July, 2019 Dear Mr Johnson It's time to renew Declan’s cover with Animal Friends . Thank you for trusting us with Declan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Declan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Declan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Declan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Declan gets older As Declan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Declan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 12/08/2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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19/10/23
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12/08/2022
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (SFWQT/W/YV) Title Dear Mr Owen, It's time to renew Josephine's cover with Animal Friends. Thank you for trusting us with Josephine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Josephine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,379.94 including insurance premium tax. Last year's premium £1,606.56 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Josephine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Owen, It's time to renew Josephine's cover with Animal Friends. Thank you for trusting us with Josephine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Josephine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,379.94 including insurance premium tax. Last year's premium £1,606.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Josephine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Owen, Dear Mr Owen, Dear Mr Owen, It's time to renew Josephine's cover with Animal Friends. Thank you for trusting us with Josephine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Josephine's cover with Animal Friends. Thank you for trusting us with Josephine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Josephine's cover with Animal Friends. Thank you for trusting us with Josephine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Josephine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Josephine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Josephine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,379.94 including insurance premium tax. Last year's premium £1,606.56 including insurance premium tax. This year's premium £8,379.94 including insurance premium tax. This year's premium £8,379.94 including insurance premium tax. Last year's premium £1,606.56 including insurance premium tax. Last year's premium £1,606.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Josephine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Josephine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Josephine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Josephine. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Josephine, your renewal will take effect from 2025-01-15. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Sylvia Begum, Flat 5 Lynda fork Harrisside CT9B 3GX Policy Details Policy number: SFWQT/W/YV Policy start date: 2025-01-15 Policy end date: Sat 27 August, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Josephine Pet type: Dog Pet date of birth: 2025-01-15 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,110.15 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,379.94 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £391.10 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2025-01-15. Your standard monthly payment of £5,770.44 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Sylvia Begum Flat 5 Lynda fork Harrisside CT9B 3GX Josephine's Policy Renewal Date: 2025-01-15 Policy Number: SFWQT/W/YV New monthly premium £5,770.44 This year's annual premium £8,379.94 Last year's annual premium £1,606.56 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-02-04 Dear Mr Owen It's time to renew Josephine’s cover with Animal Friends . Thank you for trusting us with Josephine's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Josephine is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Josephine It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Josephine as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Josephine gets older As Josephine is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Josephine is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2025-01-15. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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SFWQT/W/YV
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sat 27 August, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2025-01-15
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (btjlsgl/n.j) Title Dear Mr Davies, It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £172.67 including insurance premium tax. Last year's premium £7,414.10 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Davies, It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £172.67 including insurance premium tax. Last year's premium £7,414.10 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Davies, Dear Mr Davies, Dear Mr Davies, It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £172.67 including insurance premium tax. Last year's premium £7,414.10 including insurance premium tax. This year's premium £172.67 including insurance premium tax. This year's premium £172.67 including insurance premium tax. Last year's premium £7,414.10 including insurance premium tax. Last year's premium £7,414.10 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Christian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Christian, your renewal will take effect from 2025-11-04. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Chelsea Holden, Flat 7 Robin crossing Lake Naomi WD8 8AW Policy Details Policy number: btjlsgl/n.j Policy start date: 2025-11-04 Policy end date: Friday 14 March, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Christian Pet type: Dog Pet date of birth: 29 September, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,709.17 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £172.67 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,043.22 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2025-11-04. Your standard monthly payment of £5,144.76 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Chelsea Holden Flat 7 Robin crossing Lake Naomi WD8 8AW Christian's Policy Renewal Date: 2025-11-04 Policy Number: btjlsgl/n.j New monthly premium £5,144.76 This year's annual premium £172.67 Last year's annual premium £7,414.10 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2022-09-18 Dear Mr Davies It's time to renew Christian’s cover with Animal Friends . Thank you for trusting us with Christian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Christian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Christian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Christian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Christian gets older As Christian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Christian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2025-11-04. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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btjlsgl/n.j
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Friday 14 March, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2025-11-04
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ht/gqfy_zltpdk_bs) Title Dear Mr Green, It's time to renew George's cover with Animal Friends. Thank you for trusting us with George's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that George has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,935.27 including insurance premium tax. Last year's premium £4,185.55 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for George with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Green, It's time to renew George's cover with Animal Friends. Thank you for trusting us with George's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that George has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,935.27 including insurance premium tax. Last year's premium £4,185.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for George with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Green, Dear Mr Green, Dear Mr Green, It's time to renew George's cover with Animal Friends. Thank you for trusting us with George's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew George's cover with Animal Friends. Thank you for trusting us with George's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew George's cover with Animal Friends. Thank you for trusting us with George's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that George has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that George has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that George has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,935.27 including insurance premium tax. Last year's premium £4,185.55 including insurance premium tax. This year's premium £2,935.27 including insurance premium tax. This year's premium £2,935.27 including insurance premium tax. Last year's premium £4,185.55 including insurance premium tax. Last year's premium £4,185.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for George with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for George with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for George with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for George. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for George, your renewal will take effect from 2025-09-10. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Joshua Wright, Studio 90n Robin crescent Meganfurt CM99 1RF Policy Details Policy number: ht/gqfy_zltpdk_bs Policy start date: 2025-09-10 Policy end date: 28 December, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: George Pet type: Dog Pet date of birth: 2023-04-13 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,725.90 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,935.27 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £866.42 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2025-09-10. Your standard monthly payment of £5,568.18 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Joshua Wright Studio 90n Robin crescent Meganfurt CM99 1RF George's Policy Renewal Date: 2025-09-10 Policy Number: ht/gqfy_zltpdk_bs New monthly premium £5,568.18 This year's annual premium £2,935.27 Last year's annual premium £4,185.55 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-06-02 Dear Mr Green It's time to renew George’s cover with Animal Friends . Thank you for trusting us with George's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and George is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for George It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about George as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As George gets older As George is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because George is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2025-09-10. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ht/gqfy_zltpdk_bs
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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28 December, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2025-09-10
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7AC-H3XSM5_N8) Title Dear Mr Flynn, It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,682.27 including insurance premium tax. Last year's premium £1,028.26 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Flynn, It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,682.27 including insurance premium tax. Last year's premium £1,028.26 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Flynn, Dear Mr Flynn, Dear Mr Flynn, It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gerard's cover with Animal Friends. Thank you for trusting us with Gerard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gerard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,682.27 including insurance premium tax. Last year's premium £1,028.26 including insurance premium tax. This year's premium £8,682.27 including insurance premium tax. This year's premium £8,682.27 including insurance premium tax. Last year's premium £1,028.26 including insurance premium tax. Last year's premium £1,028.26 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gerard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gerard. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gerard, your renewal will take effect from 05 June, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Victoria Atkinson-Smith, Flat 12B Valerie summit South Declanberg IP25 2UY Policy Details Policy number: 7AC-H3XSM5_N8 Policy start date: 05 June, 2020 Policy end date: 07/04/2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gerard Pet type: Dog Pet date of birth: Monday 07 March, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,135.38 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,682.27 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,741.73 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 05 June, 2020. Your standard monthly payment of £5,784.57 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Victoria Atkinson-Smith Flat 12B Valerie summit South Declanberg IP25 2UY Gerard's Policy Renewal Date: 05 June, 2020 Policy Number: 7AC-H3XSM5_N8 New monthly premium £5,784.57 This year's annual premium £8,682.27 Last year's annual premium £1,028.26 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 20 October, 2025 Dear Mr Flynn It's time to renew Gerard’s cover with Animal Friends . Thank you for trusting us with Gerard's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gerard is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gerard It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gerard as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gerard gets older As Gerard is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gerard is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 05 June, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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07/04/2024
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05 June, 2020
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (JKV/.TUG868/AP6I87V) Title Dear Mr Carey, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,413.39 including insurance premium tax. Last year's premium £240.49 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Carey, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,413.39 including insurance premium tax. Last year's premium £240.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Carey, Dear Mr Carey, Dear Mr Carey, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,413.39 including insurance premium tax. Last year's premium £240.49 including insurance premium tax. This year's premium £8,413.39 including insurance premium tax. This year's premium £8,413.39 including insurance premium tax. Last year's premium £240.49 including insurance premium tax. Last year's premium £240.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Margaret. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Margaret, your renewal will take effect from 21/02/2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Bruce Hancock, 929 Tina camp West Garyhaven B32 4NJ Policy Details Policy number: JKV/.TUG868/AP6I87V Policy start date: 21/02/2021 Policy end date: 21 March, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Margaret Pet type: Dog Pet date of birth: 24/06/2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,772.99 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,413.39 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,358.53 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 21/02/2021. Your standard monthly payment of £2,027.24 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Bruce Hancock 929 Tina camp West Garyhaven B32 4NJ Margaret's Policy Renewal Date: 21/02/2021 Policy Number: JKV/.TUG868/AP6I87V New monthly premium £2,027.24 This year's annual premium £8,413.39 Last year's annual premium £240.49 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 10 April, 2023 Dear Mr Carey It's time to renew Margaret’s cover with Animal Friends . Thank you for trusting us with Margaret's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Margaret is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Margaret It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Margaret as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Margaret gets older As Margaret is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Margaret is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 21/02/2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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JKV/.TUG868/AP6I87V
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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21 March, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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21/02/2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (XWBT0JL6-UCX) Title Dear Mr Edwards, It's time to renew William's cover with Animal Friends. Thank you for trusting us with William's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that William has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,581.51 including insurance premium tax. Last year's premium £5,953.13 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for William with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Edwards, It's time to renew William's cover with Animal Friends. Thank you for trusting us with William's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that William has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,581.51 including insurance premium tax. Last year's premium £5,953.13 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for William with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Edwards, Dear Mr Edwards, Dear Mr Edwards, It's time to renew William's cover with Animal Friends. Thank you for trusting us with William's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew William's cover with Animal Friends. Thank you for trusting us with William's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew William's cover with Animal Friends. Thank you for trusting us with William's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that William has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that William has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that William has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,581.51 including insurance premium tax. Last year's premium £5,953.13 including insurance premium tax. This year's premium £8,581.51 including insurance premium tax. This year's premium £8,581.51 including insurance premium tax. Last year's premium £5,953.13 including insurance premium tax. Last year's premium £5,953.13 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for William with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for William with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for William with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for William. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for William, your renewal will take effect from Friday 03 December, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Andrea Jones, Studio 28 Bradley shores Port Jemma CT3 9TN Policy Details Policy number: XWBT0JL6-UCX Policy start date: Friday 03 December, 2021 Policy end date: Saturday 31 August, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: William Pet type: Dog Pet date of birth: Sun 20 February, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,449.88 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,581.51 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,633.93 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Friday 03 December, 2021. Your standard monthly payment of £7,967.36 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Andrea Jones Studio 28 Bradley shores Port Jemma CT3 9TN William's Policy Renewal Date: Friday 03 December, 2021 Policy Number: XWBT0JL6-UCX New monthly premium £7,967.36 This year's annual premium £8,581.51 Last year's annual premium £5,953.13 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 25/11/24 Dear Mr Edwards It's time to renew William’s cover with Animal Friends . Thank you for trusting us with William's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and William is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for William It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about William as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As William gets older As William is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because William is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Friday 03 December, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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XWBT0JL6-UCX
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Saturday 31 August, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Friday 03 December, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (54/GO.DFUE/M4XF) Title Dear Mr Lawrence, It's time to renew Patrick's cover with Animal Friends. Thank you for trusting us with Patrick's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Patrick has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,205.78 including insurance premium tax. Last year's premium £6,905.86 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Patrick with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lawrence, It's time to renew Patrick's cover with Animal Friends. Thank you for trusting us with Patrick's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Patrick has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,205.78 including insurance premium tax. Last year's premium £6,905.86 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Patrick with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lawrence, Dear Mr Lawrence, Dear Mr Lawrence, It's time to renew Patrick's cover with Animal Friends. Thank you for trusting us with Patrick's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Patrick's cover with Animal Friends. Thank you for trusting us with Patrick's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Patrick's cover with Animal Friends. Thank you for trusting us with Patrick's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Patrick has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Patrick has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Patrick has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,205.78 including insurance premium tax. Last year's premium £6,905.86 including insurance premium tax. This year's premium £3,205.78 including insurance premium tax. This year's premium £3,205.78 including insurance premium tax. Last year's premium £6,905.86 including insurance premium tax. Last year's premium £6,905.86 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Patrick with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Patrick with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Patrick with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Patrick. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Patrick, your renewal will take effect from 10 March, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Kelly Walker, 54 Rita ramp Leanneville E91 3WE Policy Details Policy number: 54/GO.DFUE/M4XF Policy start date: 10 March, 2021 Policy end date: Wed 10 February, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Patrick Pet type: Dog Pet date of birth: 10/08/2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,054.18 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,205.78 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,802.21 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 10 March, 2021. Your standard monthly payment of £465.39 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Kelly Walker 54 Rita ramp Leanneville E91 3WE Patrick's Policy Renewal Date: 10 March, 2021 Policy Number: 54/GO.DFUE/M4XF New monthly premium £465.39 This year's annual premium £3,205.78 Last year's annual premium £6,905.86 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Saturday 06 December, 2025 Dear Mr Lawrence It's time to renew Patrick’s cover with Animal Friends . Thank you for trusting us with Patrick's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Patrick is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Patrick It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Patrick as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Patrick gets older As Patrick is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Patrick is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 10 March, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Wed 10 February, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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10 March, 2021
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (KGFVBXWC/LMKRLDOB._R) Title Dear Mr Townsend, It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,502.74 including insurance premium tax. Last year's premium £8,459.22 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Townsend, It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,502.74 including insurance premium tax. Last year's premium £8,459.22 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Townsend, Dear Mr Townsend, Dear Mr Townsend, It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carol's cover with Animal Friends. Thank you for trusting us with Carol's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carol has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,502.74 including insurance premium tax. Last year's premium £8,459.22 including insurance premium tax. This year's premium £9,502.74 including insurance premium tax. This year's premium £9,502.74 including insurance premium tax. Last year's premium £8,459.22 including insurance premium tax. Last year's premium £8,459.22 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carol with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Carol. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Carol, your renewal will take effect from 31/05/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Leanne Jackson, 83 Derek squares Hayesberg EN2 9GW Policy Details Policy number: KGFVBXWC/LMKRLDOB._R Policy start date: 31/05/19 Policy end date: 23/07/2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Carol Pet type: Dog Pet date of birth: 12/09/2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,038.29 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,502.74 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,762.06 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 31/05/19. Your standard monthly payment of £4,501.97 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Leanne Jackson 83 Derek squares Hayesberg EN2 9GW Carol's Policy Renewal Date: 31/05/19 Policy Number: KGFVBXWC/LMKRLDOB._R New monthly premium £4,501.97 This year's annual premium £9,502.74 Last year's annual premium £8,459.22 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 15/01/2022 Dear Mr Townsend It's time to renew Carol’s cover with Animal Friends . Thank you for trusting us with Carol's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Carol is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Carol It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Carol as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Carol gets older As Carol is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Carol is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 31/05/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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23/07/2025
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31/05/19
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2024-01-31
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Your Policy Renewal - Animal Friends (l-.uluk) Title Dear Mr Hunter, It's time to renew Sophie's cover with Animal Friends. Thank you for trusting us with Sophie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sophie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,028.25 including insurance premium tax. Last year's premium £8,010.38 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sophie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hunter, It's time to renew Sophie's cover with Animal Friends. Thank you for trusting us with Sophie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sophie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,028.25 including insurance premium tax. Last year's premium £8,010.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sophie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hunter, Dear Mr Hunter, Dear Mr Hunter, It's time to renew Sophie's cover with Animal Friends. Thank you for trusting us with Sophie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sophie's cover with Animal Friends. Thank you for trusting us with Sophie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sophie's cover with Animal Friends. Thank you for trusting us with Sophie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sophie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sophie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sophie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,028.25 including insurance premium tax. Last year's premium £8,010.38 including insurance premium tax. This year's premium £8,028.25 including insurance premium tax. This year's premium £8,028.25 including insurance premium tax. Last year's premium £8,010.38 including insurance premium tax. Last year's premium £8,010.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sophie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sophie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sophie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sophie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sophie, your renewal will take effect from Tuesday 15 September, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Gordon Johnson, Flat 55C Jessica extension South Juliaborough W1 1WW Policy Details Policy number: l-.uluk Policy start date: Tuesday 15 September, 2020 Policy end date: 29 December, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sophie Pet type: Dog Pet date of birth: 2020-03-17 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,221.36 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,028.25 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £483.98 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tuesday 15 September, 2020. Your standard monthly payment of £8,703.01 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Gordon Johnson Flat 55C Jessica extension South Juliaborough W1 1WW Sophie's Policy Renewal Date: Tuesday 15 September, 2020 Policy Number: l-.uluk New monthly premium £8,703.01 This year's annual premium £8,028.25 Last year's annual premium £8,010.38 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 01 September, 2020 Dear Mr Hunter It's time to renew Sophie’s cover with Animal Friends . Thank you for trusting us with Sophie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sophie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sophie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sophie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sophie gets older As Sophie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sophie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tuesday 15 September, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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l-.uluk
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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29 December, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tuesday 15 September, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (bz-fmggzapmu) Title Dear Mr Griffiths, It's time to renew Daniel's cover with Animal Friends. Thank you for trusting us with Daniel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Daniel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,287.85 including insurance premium tax. Last year's premium £2,512.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Daniel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Griffiths, It's time to renew Daniel's cover with Animal Friends. Thank you for trusting us with Daniel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Daniel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,287.85 including insurance premium tax. Last year's premium £2,512.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Daniel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Griffiths, Dear Mr Griffiths, Dear Mr Griffiths, It's time to renew Daniel's cover with Animal Friends. Thank you for trusting us with Daniel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Daniel's cover with Animal Friends. Thank you for trusting us with Daniel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Daniel's cover with Animal Friends. Thank you for trusting us with Daniel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Daniel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Daniel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Daniel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,287.85 including insurance premium tax. Last year's premium £2,512.16 including insurance premium tax. This year's premium £5,287.85 including insurance premium tax. This year's premium £5,287.85 including insurance premium tax. Last year's premium £2,512.16 including insurance premium tax. Last year's premium £2,512.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Daniel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Daniel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Daniel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Daniel. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Daniel, your renewal will take effect from 27 September, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Sophie James-Hewitt, Studio 91e Pollard stravenue Hollyhaven L98 2BD Policy Details Policy number: bz-fmggzapmu Policy start date: 27 September, 2021 Policy end date: 27 April, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Daniel Pet type: Dog Pet date of birth: 01/01/21 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,821.20 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,287.85 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,980.54 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 27 September, 2021. Your standard monthly payment of £8,601.87 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Sophie James-Hewitt Studio 91e Pollard stravenue Hollyhaven L98 2BD Daniel's Policy Renewal Date: 27 September, 2021 Policy Number: bz-fmggzapmu New monthly premium £8,601.87 This year's annual premium £5,287.85 Last year's annual premium £2,512.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 17/09/23 Dear Mr Griffiths It's time to renew Daniel’s cover with Animal Friends . Thank you for trusting us with Daniel's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Daniel is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Daniel It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Daniel as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Daniel gets older As Daniel is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Daniel is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 27 September, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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bz-fmggzapmu
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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27 April, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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27 September, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (Z8.AU.2/M39SZ2RCY6) Title Dear Mr Phillips, It's time to renew Carly's cover with Animal Friends. Thank you for trusting us with Carly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £971.33 including insurance premium tax. Last year's premium £7,184.85 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Phillips, It's time to renew Carly's cover with Animal Friends. Thank you for trusting us with Carly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £971.33 including insurance premium tax. Last year's premium £7,184.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Phillips, Dear Mr Phillips, Dear Mr Phillips, It's time to renew Carly's cover with Animal Friends. Thank you for trusting us with Carly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carly's cover with Animal Friends. Thank you for trusting us with Carly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carly's cover with Animal Friends. Thank you for trusting us with Carly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £971.33 including insurance premium tax. Last year's premium £7,184.85 including insurance premium tax. This year's premium £971.33 including insurance premium tax. This year's premium £971.33 including insurance premium tax. Last year's premium £7,184.85 including insurance premium tax. Last year's premium £7,184.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Carly. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Carly, your renewal will take effect from 26/05/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Amelia Jones, 1 Shannon road East Max RH18 5GE Policy Details Policy number: Z8.AU.2/M39SZ2RCY6 Policy start date: 26/05/21 Policy end date: Sat 09 March, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Carly Pet type: Dog Pet date of birth: Thursday 30 November, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,545.78 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £971.33 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,075.11 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 26/05/21. Your standard monthly payment of £9,396.24 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Amelia Jones 1 Shannon road East Max RH18 5GE Carly's Policy Renewal Date: 26/05/21 Policy Number: Z8.AU.2/M39SZ2RCY6 New monthly premium £9,396.24 This year's annual premium £971.33 Last year's annual premium £7,184.85 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 28 June, 2022 Dear Mr Phillips It's time to renew Carly’s cover with Animal Friends . Thank you for trusting us with Carly's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Carly is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Carly It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Carly as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Carly gets older As Carly is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Carly is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 26/05/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Z8.AU.2/M39SZ2RCY6
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sat 09 March, 2019
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26/05/21
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (0M1/G/M8.A367/0V) Title Dear Mr Sharp, It's time to renew Marie's cover with Animal Friends. Thank you for trusting us with Marie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,065.81 including insurance premium tax. Last year's premium £727.23 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Sharp, It's time to renew Marie's cover with Animal Friends. Thank you for trusting us with Marie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,065.81 including insurance premium tax. Last year's premium £727.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Sharp, Dear Mr Sharp, Dear Mr Sharp, It's time to renew Marie's cover with Animal Friends. Thank you for trusting us with Marie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Marie's cover with Animal Friends. Thank you for trusting us with Marie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Marie's cover with Animal Friends. Thank you for trusting us with Marie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Marie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Marie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,065.81 including insurance premium tax. Last year's premium £727.23 including insurance premium tax. This year's premium £1,065.81 including insurance premium tax. This year's premium £1,065.81 including insurance premium tax. Last year's premium £727.23 including insurance premium tax. Last year's premium £727.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Marie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Marie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Marie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Marie, your renewal will take effect from 2024-02-11. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rita Dunn, Flat 22i Little throughway Jacquelineside G7K 9JN Policy Details Policy number: 0M1/G/M8.A367/0V Policy start date: 2024-02-11 Policy end date: 2022-02-12 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Marie Pet type: Dog Pet date of birth: 01/10/2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,791.12 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,065.81 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,158.79 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2024-02-11. Your standard monthly payment of £9,203.42 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rita Dunn Flat 22i Little throughway Jacquelineside G7K 9JN Marie's Policy Renewal Date: 2024-02-11 Policy Number: 0M1/G/M8.A367/0V New monthly premium £9,203.42 This year's annual premium £1,065.81 Last year's annual premium £727.23 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-09-23 Dear Mr Sharp It's time to renew Marie’s cover with Animal Friends . Thank you for trusting us with Marie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Marie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Marie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Marie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Marie gets older As Marie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Marie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2024-02-11. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Your Policy Renewal - Animal Friends (5GG43CGE9Y5/.NUDZHF3V47CW) Title Dear Mr Jackson, It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,017.54 including insurance premium tax. Last year's premium £2,580.55 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jackson, It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,017.54 including insurance premium tax. Last year's premium £2,580.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jackson, Dear Mr Jackson, Dear Mr Jackson, It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,017.54 including insurance premium tax. Last year's premium £2,580.55 including insurance premium tax. This year's premium £2,017.54 including insurance premium tax. This year's premium £2,017.54 including insurance premium tax. Last year's premium £2,580.55 including insurance premium tax. Last year's premium £2,580.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Barry. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Barry, your renewal will take effect from 04 December, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Brian Butler, 23 Butler viaduct Connorhaven W92 4XX Policy Details Policy number: 5GG43CGE9Y5/.NUDZHF3V47CW Policy start date: 04 December, 2021 Policy end date: Thursday 04 April, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Barry Pet type: Dog Pet date of birth: 08 November, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,449.30 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,017.54 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,234.92 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 04 December, 2021. Your standard monthly payment of £1,012.37 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Brian Butler 23 Butler viaduct Connorhaven W92 4XX Barry's Policy Renewal Date: 04 December, 2021 Policy Number: 5GG43CGE9Y5/.NUDZHF3V47CW New monthly premium £1,012.37 This year's annual premium £2,017.54 Last year's annual premium £2,580.55 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 24/03/2025 Dear Mr Jackson It's time to renew Barry’s cover with Animal Friends . Thank you for trusting us with Barry's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Barry is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Barry It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Barry as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Barry gets older As Barry is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Barry is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 04 December, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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5GG43CGE9Y5/.NUDZHF3V47CW
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thursday 04 April, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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04 December, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (THJN8P1ILJQQX2) Title Dear Mr Taylor, It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,022.85 including insurance premium tax. Last year's premium £1,623.54 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Taylor, It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,022.85 including insurance premium tax. Last year's premium £1,623.54 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Taylor, Dear Mr Taylor, Dear Mr Taylor, It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,022.85 including insurance premium tax. Last year's premium £1,623.54 including insurance premium tax. This year's premium £9,022.85 including insurance premium tax. This year's premium £9,022.85 including insurance premium tax. Last year's premium £1,623.54 including insurance premium tax. Last year's premium £1,623.54 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Norman. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Norman, your renewal will take effect from Tuesday 28 January, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Wayne McDonald-Morton, 3 Lloyd green Port Ricky PA3 9BW Policy Details Policy number: THJN8P1ILJQQX2 Policy start date: Tuesday 28 January, 2020 Policy end date: 2023-05-21 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Norman Pet type: Dog Pet date of birth: 10/06/21 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,107.35 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,022.85 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,868.94 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tuesday 28 January, 2020. Your standard monthly payment of £6,157.85 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Wayne McDonald-Morton 3 Lloyd green Port Ricky PA3 9BW Norman's Policy Renewal Date: Tuesday 28 January, 2020 Policy Number: THJN8P1ILJQQX2 New monthly premium £6,157.85 This year's annual premium £9,022.85 Last year's annual premium £1,623.54 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 13 April, 2019 Dear Mr Taylor It's time to renew Norman’s cover with Animal Friends . Thank you for trusting us with Norman's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Norman is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Norman It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Norman as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Norman gets older As Norman is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Norman is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tuesday 28 January, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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THJN8P1ILJQQX2
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2023-05-21
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tuesday 28 January, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (mubblirqr) Title Dear Mr Davies, It's time to renew Philip's cover with Animal Friends. Thank you for trusting us with Philip's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Philip has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,878.61 including insurance premium tax. Last year's premium £1,977.55 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Philip with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Davies, It's time to renew Philip's cover with Animal Friends. Thank you for trusting us with Philip's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Philip has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,878.61 including insurance premium tax. Last year's premium £1,977.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Philip with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Davies, Dear Mr Davies, Dear Mr Davies, It's time to renew Philip's cover with Animal Friends. Thank you for trusting us with Philip's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Philip's cover with Animal Friends. Thank you for trusting us with Philip's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Philip's cover with Animal Friends. Thank you for trusting us with Philip's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Philip has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Philip has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Philip has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,878.61 including insurance premium tax. Last year's premium £1,977.55 including insurance premium tax. This year's premium £7,878.61 including insurance premium tax. This year's premium £7,878.61 including insurance premium tax. Last year's premium £1,977.55 including insurance premium tax. Last year's premium £1,977.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Philip with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Philip with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Philip with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Philip. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Philip, your renewal will take effect from 15/10/25. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Carl Ward, 56 Daniel forks Huntview IP1 8XL Policy Details Policy number: mubblirqr Policy start date: 15/10/25 Policy end date: 28 March, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Philip Pet type: Dog Pet date of birth: 21/09/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,875.39 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,878.61 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,669.62 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 15/10/25. Your standard monthly payment of £782.29 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Carl Ward 56 Daniel forks Huntview IP1 8XL Philip's Policy Renewal Date: 15/10/25 Policy Number: mubblirqr New monthly premium £782.29 This year's annual premium £7,878.61 Last year's annual premium £1,977.55 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 26/05/23 Dear Mr Davies It's time to renew Philip’s cover with Animal Friends . Thank you for trusting us with Philip's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Philip is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Philip It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Philip as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Philip gets older As Philip is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Philip is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 15/10/25. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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mubblirqr
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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28 March, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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15/10/25
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (hyi.rkldvkmlizrcxrb) Title Dear Mr Hyde, It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,188.19 including insurance premium tax. Last year's premium £4,565.86 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hyde, It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,188.19 including insurance premium tax. Last year's premium £4,565.86 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hyde, Dear Mr Hyde, Dear Mr Hyde, It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,188.19 including insurance premium tax. Last year's premium £4,565.86 including insurance premium tax. This year's premium £8,188.19 including insurance premium tax. This year's premium £8,188.19 including insurance premium tax. Last year's premium £4,565.86 including insurance premium tax. Last year's premium £4,565.86 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Richard. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Richard, your renewal will take effect from 24/12/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ruth Atkins, Studio 4 Ahmed crest Joneschester BN7 6FL Policy Details Policy number: hyi.rkldvkmlizrcxrb Policy start date: 24/12/21 Policy end date: 23/01/26 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Richard Pet type: Dog Pet date of birth: 19/04/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,073.79 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,188.19 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,226.46 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 24/12/21. Your standard monthly payment of £6,657.25 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ruth Atkins Studio 4 Ahmed crest Joneschester BN7 6FL Richard's Policy Renewal Date: 24/12/21 Policy Number: hyi.rkldvkmlizrcxrb New monthly premium £6,657.25 This year's annual premium £8,188.19 Last year's annual premium £4,565.86 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Fri 29 December, 2023 Dear Mr Hyde It's time to renew Richard’s cover with Animal Friends . Thank you for trusting us with Richard's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Richard is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Richard It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Richard as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Richard gets older As Richard is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Richard is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 24/12/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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23/01/26
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24/12/21
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2024-01-31
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Your Policy Renewal - Animal Friends (3TET0V1PIQK567AHVI9B) Title Dear Mr Wright, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,866.88 including insurance premium tax. Last year's premium £9,227.79 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wright, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,866.88 including insurance premium tax. Last year's premium £9,227.79 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wright, Dear Mr Wright, Dear Mr Wright, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,866.88 including insurance premium tax. Last year's premium £9,227.79 including insurance premium tax. This year's premium £9,866.88 including insurance premium tax. This year's premium £9,866.88 including insurance premium tax. Last year's premium £9,227.79 including insurance premium tax. Last year's premium £9,227.79 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Margaret. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Margaret, your renewal will take effect from Saturday 18 January, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Norman Green, 64 Emily wells South Debramouth IP8H 7ZA Policy Details Policy number: 3TET0V1PIQK567AHVI9B Policy start date: Saturday 18 January, 2025 Policy end date: 2024-05-31 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Margaret Pet type: Dog Pet date of birth: Fri 19 July, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,349.13 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,866.88 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,511.40 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Saturday 18 January, 2025. Your standard monthly payment of £7,198.02 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Norman Green 64 Emily wells South Debramouth IP8H 7ZA Margaret's Policy Renewal Date: Saturday 18 January, 2025 Policy Number: 3TET0V1PIQK567AHVI9B New monthly premium £7,198.02 This year's annual premium £9,866.88 Last year's annual premium £9,227.79 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-06-18 Dear Mr Wright It's time to renew Margaret’s cover with Animal Friends . Thank you for trusting us with Margaret's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Margaret is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Margaret It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Margaret as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Margaret gets older As Margaret is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Margaret is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Saturday 18 January, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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3TET0V1PIQK567AHVI9B
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2024-05-31
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Saturday 18 January, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (yrrbxms-ncugbkugkhtvd_) Title Dear Mr Smith, It's time to renew Pauline's cover with Animal Friends. Thank you for trusting us with Pauline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Pauline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,477.30 including insurance premium tax. Last year's premium £544.95 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Pauline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Pauline's cover with Animal Friends. Thank you for trusting us with Pauline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Pauline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,477.30 including insurance premium tax. Last year's premium £544.95 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Pauline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Pauline's cover with Animal Friends. Thank you for trusting us with Pauline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Pauline's cover with Animal Friends. Thank you for trusting us with Pauline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Pauline's cover with Animal Friends. Thank you for trusting us with Pauline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Pauline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Pauline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Pauline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,477.30 including insurance premium tax. Last year's premium £544.95 including insurance premium tax. This year's premium £7,477.30 including insurance premium tax. This year's premium £7,477.30 including insurance premium tax. Last year's premium £544.95 including insurance premium tax. Last year's premium £544.95 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Pauline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Pauline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Pauline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Pauline. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Pauline, your renewal will take effect from 2021-01-21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Marc Evans-Ward, Studio 32 Nicola station Williamsonport TW4W 6GP Policy Details Policy number: yrrbxms-ncugbkugkhtvd_ Policy start date: 2021-01-21 Policy end date: 06/09/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Pauline Pet type: Dog Pet date of birth: 02 April, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,214.85 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,477.30 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £300.10 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-01-21. Your standard monthly payment of £3,291.27 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Marc Evans-Ward Studio 32 Nicola station Williamsonport TW4W 6GP Pauline's Policy Renewal Date: 2021-01-21 Policy Number: yrrbxms-ncugbkugkhtvd_ New monthly premium £3,291.27 This year's annual premium £7,477.30 Last year's annual premium £544.95 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sat 23 March, 2024 Dear Mr Smith It's time to renew Pauline’s cover with Animal Friends . Thank you for trusting us with Pauline's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Pauline is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Pauline It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Pauline as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Pauline gets older As Pauline is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Pauline is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-01-21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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yrrbxms-ncugbkugkhtvd_
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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06/09/2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2021-01-21
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
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