loc string | api string | lastmod string | changefreq string | priority float64 | sitemappart string | locale string | bundle string | page_id string | release string | title string | description string | keywords list | breadcrumbs list | html_content string | page_content dict | clean_text string | rich_text string |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-security/page/integrate/machine-identity/task/machine-identity-console-settings.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-security/page/integrate/machine-identity/task/machine-identity-console-settings.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-platform-security | integrate/machine-identity/task/machine-identity-console-settings.html | zurich | Machine Identity Console Settings | Configure the Machine Identity security score settings. | [] | [
"Identity",
"Machine Identity Console",
"Exploring Machine Identity Console"
] | <article class="hascomments" data-page="bundle:zurich-platform-security/enus/integrate/machine-identity/task/machine-identity-console-settings.html" id="bundle:zurich-platform-security/enus/integrate/machine-identity/task/machine-identity-console-settings.html"><body id="machine-identity-console-settings"><main role="m... | {
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"enus"
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"breadcrumbs": [
{
"title": "Identity",
"topic_id": "administer/general/concept/identity-landing.html"
},
{
"title": "Machine Identity Console",
"topic_id":... | # Machine Identity Console Settings
Configure the Machine Identity security score settings.
## Before you begin
Role required: mi\_admin
The following task is specific to your organization on how to handle the inactive accounts.Note: If your organization does not want to report on accounts inactive for 100 days, yo... | ---
title: Machine Identity Console Settings
description: Configure the Machine Identity security score settings.
keywords: []
breadcrumbs:
- Identity
- Machine Identity Console
- Exploring Machine Identity Console
---
# Machine Identity Console Settings
Configure the Machine Identity security score settings.
## Bef... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-security/page/integrate/machine-identity/task/oauth-json-web-token-grant.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-security/page/integrate/machine-identity/task/oauth-json-web-token-grant.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-platform-security | integrate/machine-identity/task/oauth-json-web-token-grant.html | zurich | JSON Web token bearer grant | Configuring an OAuth JSON Web Token (JWT) bearer grant secures token-based authentication without user interaction. Use this flow when a client application needs secure, unattended access to ServiceNow resources, either as itself or on behalf of a user. | [] | [
"Access Management",
"Authentication",
"OAuth Inbound and Outbound authentication",
"OAuth Inbound",
"New Inbound integrations experience"
] | <article class="hascomments" data-page="bundle:zurich-platform-security/enus/integrate/machine-identity/task/oauth-json-web-token-grant.html" id="bundle:zurich-platform-security/enus/integrate/machine-identity/task/oauth-json-web-token-grant.html"><body id="oauth-json-web-token-grant"><main role="main"><article role="a... | {
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"enus"
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"breadcrumbs": [
{
"title": "Access Management",
"topic_id": "administer/general/concept/access-management-landing.html"
},
{
"title": "Authentication",
"to... | # JSON Web token bearer grant
Configuring an OAuth JSON Web Token (JWT) bearer grant secures token-based authentication without user interaction. Use this flow when a client application needs secure, unattended access to ServiceNow resources, either as itself or on behalf of a user.
The client application generates a... | ---
title: JSON Web token bearer grant
description: Configuring an OAuth JSON Web Token (JWT) bearer grant secures token-based
authentication without user interaction. Use this flow when a client application
needs secure, unattended access to ServiceNow resources, either as itself or on
behalf of a user.
keywords... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-security/page/integrate/machine-identity/task/resource-owner-password-credential-grant.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-security/page/integrate/machine-identity/task/resource-owner-password-credential-grant.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-platform-security | integrate/machine-identity/task/resource-owner-password-credential-grant.html | zurich | Resource owner password credential grant | Configuring an OAuth Resource Owner Password Credential (ROPC) grant enables applications to authenticate users by directly using their credentials to obtain an access token. | [] | [
"Access Management",
"Authentication",
"OAuth Inbound and Outbound authentication",
"OAuth Inbound",
"New Inbound integrations experience"
] | <article class="hascomments" data-page="bundle:zurich-platform-security/enus/integrate/machine-identity/task/resource-owner-password-credential-grant.html" id="bundle:zurich-platform-security/enus/integrate/machine-identity/task/resource-owner-password-credential-grant.html"><body id="resource-owner-password-credential... | {
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"enus"
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"breadcrumbs": [
{
"title": "Access Management",
"topic_id": "administer/general/concept/access-management-landing.html"
},
{
"title": "Authentication",
"to... | # Resource owner password credential grant
Configuring an OAuth Resource Owner Password Credential (ROPC) grant enables applications to authenticate users by directly using their credentials to obtain an access token.
## Security Considerations
The ROPC flow exposes user credentials directly to the client applicatio... | ---
title: Resource owner password credential grant
description: Configuring an OAuth Resource Owner Password Credential (ROPC) grant
enables applications to authenticate users by directly using their credentials to
obtain an access token.
keywords: []
breadcrumbs:
- Access Management
- Authentication
- OAuth Inbou... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-security/page/integrate/machine-identity/task/resource-owner-password-credential-workflow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-security/page/integrate/machine-identity/task/resource-owner-password-credential-workflow.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-platform-security | integrate/machine-identity/task/resource-owner-password-credential-workflow.html | zurich | Resource owner password credential grant workflow | This flow is used in legacy or highly controlled environments where secure alternatives aren't feasible. The client app directly collects and sends user credentials to ServiceNow to obtain an access token, making it suitable only for trusted internal use. | [] | [
"Access Management",
"Authentication",
"OAuth Inbound and Outbound authentication",
"OAuth Inbound",
"New Inbound integrations experience",
"Resource owner password credential grant"
] | <article class="hascomments" data-page="bundle:zurich-platform-security/enus/integrate/machine-identity/task/resource-owner-password-credential-workflow.html" id="bundle:zurich-platform-security/enus/integrate/machine-identity/task/resource-owner-password-credential-workflow.html"><body id="resource-owner-password-cred... | {
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"enus"
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"breadcrumbs": [
{
"title": "Access Management",
"topic_id": "administer/general/concept/access-management-landing.html"
},
{
"title": "Authentication",
"to... | # Resource owner password credential grant workflow
This flow is used in legacy or highly controlled environments where secure alternatives aren't feasible. The client app directly collects and sends user credentials to ServiceNow to obtain an access token, making it suitable only for trusted internal use.
## Before ... | ---
title: Resource owner password credential grant workflow
description: This flow is used in legacy or highly controlled environments where secure
alternatives aren't feasible. The client app directly collects and sends user credentials
to ServiceNow to obtain an access token, making it suitable only for trusted ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-security/page/integrate/machine-identity/task/third-party-token-worflow-for-user-accounts.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-security/page/integrate/machine-identity/task/third-party-token-worflow-for-user-accounts.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-platform-security | integrate/machine-identity/task/third-party-token-worflow-for-user-accounts.html | zurich | Third party token workflow for user accounts | This workflow can be used to integrate third-party identity providers (IdPs) with ServiceNow® for secure API access. It allows client applications to obtain tokens directly from an IdP and use them to access ServiceNow APIs. | [] | [
"Access Management",
"Authentication",
"OAuth Inbound and Outbound authentication",
"OAuth Inbound",
"New Inbound integrations experience",
"Third party token grant"
] | <article class="hascomments" data-page="bundle:zurich-platform-security/enus/integrate/machine-identity/task/third-party-token-worflow-for-user-accounts.html" id="bundle:zurich-platform-security/enus/integrate/machine-identity/task/third-party-token-worflow-for-user-accounts.html"><body id="third-party-token-worflow-fo... | {
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"breadcrumbs": [
{
"title": "Access Management",
"topic_id": "administer/general/concept/access-management-landing.html"
},
{
"title": "Authentication",
"to... | # Third party token workflow for user accounts
This workflow can be used to integrate third-party identity providers (IdPs) with ServiceNow® for secure API access. It allows client applications to obtain tokens directly from an IdP and use them to access ServiceNow APIs.
## Before you begin
Role required: `oauth_adm... | ---
title: Third party token workflow for user accounts
description: "This workflow can be used to integrate third-party identity providers\
\ (IdPs) with ServiceNow\xAE for secure API access. It allows client applications\
\ to obtain tokens directly from an IdP and use them to access ServiceNow APIs."
keywords: [... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-security/page/integrate/machine-identity/task/third-party-token-workflow-for-service-accounts.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-security/page/integrate/machine-identity/task/third-party-token-workflow-for-service-accounts.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-platform-security | integrate/machine-identity/task/third-party-token-workflow-for-service-accounts.html | zurich | Third party token workflow for service accounts | Create a service account in ServiceNow® to represent the identity of a third-party application accessing APIs through a trusted identity provider (IdP). This account maps the token claims to a user record and manages access with roles and permissions. | [] | [
"Access Management",
"Authentication",
"OAuth Inbound and Outbound authentication",
"OAuth Inbound",
"New Inbound integrations experience",
"Third party token grant"
] | <article class="hascomments" data-page="bundle:zurich-platform-security/enus/integrate/machine-identity/task/third-party-token-workflow-for-service-accounts.html" id="bundle:zurich-platform-security/enus/integrate/machine-identity/task/third-party-token-workflow-for-service-accounts.html"><body id="third-party-token-wo... | {
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"enus"
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"breadcrumbs": [
{
"title": "Access Management",
"topic_id": "administer/general/concept/access-management-landing.html"
},
{
"title": "Authentication",
"to... | # Third party token workflow for service accounts
Create a service account in ServiceNow® to represent the identity of a third-party application accessing APIs through a trusted identity provider (IdP). This account maps the token claims to a user record and manages access with roles and
permissions.
## Before you be... | ---
title: Third party token workflow for service accounts
description: "Create a service account in ServiceNow\xAE to represent the identity\
\ of a third-party application accessing APIs through a trusted identity provider\
\ (IdP). This account maps the token claims to a user record and manages access\
\ with ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-security/page/integrate/machine-identity/task/third-party-token.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-security/page/integrate/machine-identity/task/third-party-token.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-platform-security | integrate/machine-identity/task/third-party-token.html | zurich | Third party token grant | The third party token grant enables ServiceNow® to accept identity tokens from trusted external identity providers, such as Azure AD or Okta. Third party token grant provides secure, token-based access. This method supports secure access and single sign-on (SSO) in | [] | [
"Access Management",
"Authentication",
"OAuth Inbound and Outbound authentication",
"OAuth Inbound",
"New Inbound integrations experience"
] | <article class="hascomments" data-page="bundle:zurich-platform-security/enus/integrate/machine-identity/task/third-party-token.html" id="bundle:zurich-platform-security/enus/integrate/machine-identity/task/third-party-token.html"><body id="third-party-token"><main role="main"><article role="article" class="dita" id="th... | {
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"enus"
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"breadcrumbs": [
{
"title": "Access Management",
"topic_id": "administer/general/concept/access-management-landing.html"
},
{
"title": "Authentication",
"to... | # Third party token grant
The third party token grant enables ServiceNow® to accept identity tokens from trusted external identity providers, such as Azure AD or Okta. Third party token grant provides secure, token-based access. This method supports secure access and
single sign-on (SSO) in federated authentication sc... | ---
title: Third party token grant
description: "The third party token grant enables ServiceNow\xAE to accept identity\
\ tokens from trusted external identity providers, such as Azure AD or Okta. Third\
\ party token grant provides secure, token-based access. This method supports secure\
\ access and single sign... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-security/page/integrate/machine-identity/task/use-machine-identity-console.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-security/page/integrate/machine-identity/task/use-machine-identity-console.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-platform-security | integrate/machine-identity/task/use-machine-identity-console.html | zurich | Using Machine Identity Console | Manage your service accounts which are used for integrations with ServiceNow using the Machine Identity Console. | [] | [
"Identity",
"Machine Identity Console"
] | <article class="hascomments" data-page="bundle:zurich-platform-security/enus/integrate/machine-identity/task/use-machine-identity-console.html" id="bundle:zurich-platform-security/enus/integrate/machine-identity/task/use-machine-identity-console.html"><body id="use-machine-identity-console"><main role="main"><article r... | {
"attachments": {
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"breadcrumbs": [
{
"title": "Identity",
"topic_id": "administer/general/concept/identity-landing.html"
},
{
"title": "Machine Identity Console",
"topic_id":... | # Using Machine Identity Console
Manage your service accounts which are used for integrations with ServiceNow using the Machine Identity Console.
## Before you begin
Role required: mi\_admin
Activate the Machine Identity Management
`com.glide.identity.machine_identity_management` plugin. For more information, see A... | ---
title: Using Machine Identity Console
description: Manage your service accounts which are used for integrations with ServiceNow
using the Machine Identity Console.
keywords: []
breadcrumbs:
- Identity
- Machine Identity Console
---
# Using Machine Identity Console
Manage your service accounts which are used for... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-security/page/integrate/machine-identity/task/using-json-web-token-grant.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-security/page/integrate/machine-identity/task/using-json-web-token-grant.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-platform-security | integrate/machine-identity/task/using-json-web-token-grant.html | zurich | JSON Web token grant workflow | Configuring an OAuth JSON Web Token (JWT) bearer grant secures token-based authentication without user interaction. | [] | [
"Access Management",
"Authentication",
"OAuth Inbound and Outbound authentication",
"OAuth Inbound",
"New Inbound integrations experience",
"JSON Web token bearer grant"
] | <article class="hascomments" data-page="bundle:zurich-platform-security/enus/integrate/machine-identity/task/using-json-web-token-grant.html" id="bundle:zurich-platform-security/enus/integrate/machine-identity/task/using-json-web-token-grant.html"><body id="using-json-web-token-grant"><main role="main"><article role="a... | {
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"available_languages": [
"enus"
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"breadcrumbs": [
{
"title": "Access Management",
"topic_id": "administer/general/concept/access-management-landing.html"
},
{
"title": "Authentication",
"to... | # JSON Web token grant workflow
Configuring an OAuth JSON Web Token (JWT) bearer grant secures token-based authentication without user interaction.
## Before you begin
Role required: `oauth_admin, mi_admin, admin`
## About this task
The client application generates a signed JWT with identity-related claims such as... | ---
title: JSON Web token grant workflow
description: Configuring an OAuth JSON Web Token (JWT) bearer grant secures token-based
authentication without user interaction.
keywords: []
breadcrumbs:
- Access Management
- Authentication
- OAuth Inbound and Outbound authentication
- OAuth Inbound
- New Inbound integration... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-security/page/integrate/single-sign-on/concept/c_MultipleProviderSingleSignOn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-security/page/integrate/single-sign-on/concept/c_MultipleProviderSingleSignOn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-platform-security | integrate/single-sign-on/concept/c_MultipleProviderSingleSignOn.html | zurich | Multi-Provider Single sign-on (SSO) | External SSO allows organizations to use several SSO identity providers (IdPs) to manage authentication as well as retain local database (basic) authentication. | [
"single sign-on",
"multi-provider"
] | [
"Access Management",
"Authentication"
] | <article class="hascomments" data-page="bundle:zurich-platform-security/enus/integrate/single-sign-on/concept/c_MultipleProviderSingleSignOn.html" id="bundle:zurich-platform-security/enus/integrate/single-sign-on/concept/c_MultipleProviderSingleSignOn.html"><body id="c_MultipleProviderSingleSignOn"><main role="main"><a... | {
"attachments": {
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"enus"
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"breadcrumbs": [
{
"title": "Access Management",
"topic_id": "administer/general/concept/access-management-landing.html"
},
{
"title": "Authentication",
"to... | # Multi-Provider Single sign-on (SSO)
External SSO allows organizations to use several SSO identity providers (IdPs) to manage authentication as well as retain local database (basic) authentication.
Multi-Provider Single sign-on (SSO) is an authentication method that enables users to access multiple applications with... | ---
title: Multi-Provider Single sign-on (SSO)
description: External SSO allows organizations to use several SSO identity providers
(IdPs) to manage authentication as well as retain local database (basic) authentication.
keywords:
- single sign-on
- multi-provider
breadcrumbs:
- Access Management
- Authentication
---... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-security/page/integrate/single-sign-on/reference/r_InstalledWithMultiProviderSSO.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-security/page/integrate/single-sign-on/reference/r_InstalledWithMultiProviderSSO.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-platform-security | integrate/single-sign-on/reference/r_InstalledWithMultiProviderSSO.html | zurich | Multi-Provider SSO properties, tables, and scripts | The Integration - Multiple Provider Single Sign-On Installer plugin includes the following system properties, tables, and scripts. | [
"single sign-on",
"multi-provider",
"installed with"
] | [
"Access Management",
"Authentication",
"Multi-Provider Single sign-on (SSO)"
] | <article class="hascomments" data-page="bundle:zurich-platform-security/enus/integrate/single-sign-on/reference/r_InstalledWithMultiProviderSSO.html" id="bundle:zurich-platform-security/enus/integrate/single-sign-on/reference/r_InstalledWithMultiProviderSSO.html"><body id="r_InstalledWithMultiProviderSSO"><main role="m... | {
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"breadcrumbs": [
{
"title": "Access Management",
"topic_id": "administer/general/concept/access-management-landing.html"
},
{
"title": "Authentication",
"to... | # Multi-Provider SSO properties, tables, and scripts
The Integration - Multiple Provider Single Sign-On Installer plugin includes the
following system properties, tables, and scripts.
## Properties
Multi-Provider SSO adds the following system properties.
Table 1. Multi-Provider SSO properties
| Name | Description ... | ---
title: Multi-Provider SSO properties, tables, and scripts
description: The Integration - Multiple Provider Single Sign-On Installer plugin includes
the following system properties, tables, and scripts.
keywords:
- single sign-on
- multi-provider
- installed with
breadcrumbs:
- Access Management
- Authentication
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/concept/administer-emails-configurable-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/concept/administer-emails-configurable-workspace.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/concept/administer-emails-configurable-workspace.html | zurich | Administering emails in Configurable Workspace | Administer email features that aren't configured in UI Builder with components. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/concept/administer-emails-configurable-workspace.html" id="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/concept/administer-emails-configurable-workspace.html"><body id="ad... | {
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"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Administering emails in Configurable Workspace
Administer email features that aren't configured in UI Builder with components.
#### Configuring digital signature and encryption for emails
Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic ... | ---
title: Administering emails in Configurable Workspace
description: Administer email features that aren't configured in UI Builder with components.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Administering Configurable Workspace
---
# Administerin... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/concept/administer-forms-configurable-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/concept/administer-forms-configurable-workspace.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/concept/administer-forms-configurable-workspace.html | zurich | Administering forms for Configurable Workspace | Administer form features that aren't configured in UI Builder with components. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/concept/administer-forms-configurable-workspace.html" id="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/concept/administer-forms-configurable-workspace.html"><body id="admi... | {
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"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Administering forms for Configurable Workspace
Administer form features that aren't configured in UI Builder with components.
#### Set up a form header in Configurable Workspace
You can create a form header for use in Configurable Workspace.
#### Set up a highlighted value in a form header in Configurable Workspac... | ---
title: Administering forms for Configurable Workspace
description: Administer form features that aren't configured in UI Builder with components.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Administering Configurable Workspace
---
# Administering... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/concept/administer-lists-configurable-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/concept/administer-lists-configurable-workspace.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/concept/administer-lists-configurable-workspace.html | zurich | Administering lists for Configurable Workspace | Administer list features that aren't configured in UI Builder with components. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/concept/administer-lists-configurable-workspace.html" id="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/concept/administer-lists-configurable-workspace.html"><body id="admi... | {
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"title": "C... | # Administering lists for Configurable Workspace
Administer list features that aren't configured in UI Builder with components.
#### Enable live updates for lists
Add glide.lists.live\_list\_enabled system property that enables you to configure live updates for lists.
#### Configure live updates for list pages
Conf... | ---
title: Administering lists for Configurable Workspace
description: Administer list features that aren't configured in UI Builder with components.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Administering Configurable Workspace
---
# Administering... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/concept/config-email-digital-signature-encryption.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/concept/config-email-digital-signature-encryption.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/concept/config-email-digital-signature-encryption.html | zurich | Configuring digital signature and encryption for emails | Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace",
"Administering emails in Configurable Workspace"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/concept/config-email-digital-signature-encryption.html" id="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/concept/config-email-digital-signature-encryption.html"><body id="... | {
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"title": "C... | # Configuring digital signature and encryption for emails
Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients.
A digital signature verifies the email sender and assures recipients that the email came from a trusted source and wasn't... | ---
title: Configuring digital signature and encryption for emails
description: Send emails with a digital signature that verifies you as an authentic
sender and an email encryption that certifies authentic recipients.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable W... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/concept/exporting-lists-google-spreadsheets.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/concept/exporting-lists-google-spreadsheets.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/concept/exporting-lists-google-spreadsheets.html | zurich | Exporting lists to Google Sheets | Configure lists in Configurable Workspace to export directly to Google Sheets. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace",
"Administering lists for Configurable Workspace"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/concept/exporting-lists-google-spreadsheets.html" id="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/concept/exporting-lists-google-spreadsheets.html"><body id="exporting-li... | {
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"title": "C... | # Exporting lists to Google Sheets
Configure lists in Configurable Workspace to export directly to Google Sheets.
You can export data from lists in your Configurable Workspace directly to Google Sheets if your instance is integrated with Google Sheets via OAuth.
To configure and use this functionality, follow these ... | ---
title: Exporting lists to Google Sheets
description: Configure lists in Configurable Workspace to export directly to Google
Sheets.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Administering Configurable Workspace
- Administering lists for Config... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/config-browser-warning-unsaved-changes.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/config-browser-warning-unsaved-changes.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/task/config-browser-warning-unsaved-changes.html | zurich | Configure a browser warning for unsaved changes | Configure a browser warning to display when you navigate away from a Configurable Workspace page with unsaved changes. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/task/config-browser-warning-unsaved-changes.html" id="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/task/config-browser-warning-unsaved-changes.html"><body id="config-brows... | {
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"title": "C... | # Configure a browser warning for unsaved changes
Configure a browser warning to display when you navigate away from a Configurable Workspace page with unsaved changes.
## Before you begin
Role required: admin
## About this task
When you navigate away from a Configurable Workspace page using back or forward button... | ---
title: Configure a browser warning for unsaved changes
description: Configure a browser warning to display when you navigate away from a
Configurable Workspace page with unsaved changes.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Administering ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/configure-access-personalize-form-menu.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/configure-access-personalize-form-menu.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/task/configure-access-personalize-form-menu.html | zurich | Configure role-based access to the Personalize Form menu | Use the glide.ui.personalize_form_role system property to configure which roles can access the Personalize Form menu. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace",
"Administering forms for Configurable Workspace"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/task/configure-access-personalize-form-menu.html" id="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/task/configure-access-personalize-form-menu.html"><body id="configure-ac... | {
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"title": "C... | # Configure role-based access to the Personalize Form menu
Use the glide.ui.personalize\_form\_role system property to configure which roles can access the Personalize Form menu.
## Before you begin
Role required: admin
## About this task
The Personalize Form menu () in the form header enables you to customize whi... | ---
title: Configure role-based access to the Personalize Form menu
description: Use the glide.ui.personalize_form_role system property to configure which
roles can access the Personalize Form menu.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Admini... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/configure-advanced-view-rules-forms.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/configure-advanced-view-rules-forms.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/task/configure-advanced-view-rules-forms.html | zurich | Configure advanced view rules for forms | Use client scripts to determine who can view a form variant in your Configurable Workspace. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace",
"Administering forms for Configurable Workspace"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/task/configure-advanced-view-rules-forms.html" id="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/task/configure-advanced-view-rules-forms.html"><body id="configure-advanced... | {
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"title": "C... | # Configure advanced view rules for forms
Use client scripts to determine who can view a form variant in your Configurable Workspace.
## Before you begin
Role required: admin
## About this task
You can create page variants in UI Builder to display different versions of a page based on roles.
If you need
to switch ... | ---
title: Configure advanced view rules for forms
description: Use client scripts to determine who can view a form variant in your Configurable
Workspace.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Administering Configurable Workspace
- Administer... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/configure-last-viewed-timestamps-activity-stream.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/configure-last-viewed-timestamps-activity-stream.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/task/configure-last-viewed-timestamps-activity-stream.html | zurich | Display the most recent reply in the Activity stream | Configure system properties to reduce visual clutter in the Activity stream by displaying the most recent reply. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace",
"Administering Activity stream for Configurable Workspace "
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/task/configure-last-viewed-timestamps-activity-stream.html" id="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/task/configure-last-viewed-timestamps-activity-stream.html"><b... | {
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"title": "C... | # Display the most recent reply in the Activity stream
Configure system properties to reduce visual clutter in the Activity stream by displaying the most recent reply.
## Before you begin
Role required: admin
## About this task
By default, the Activity stream displays all entries including every reply and update. ... | ---
title: Display the most recent reply in the Activity stream
description: Configure system properties to reduce visual clutter in the Activity
stream by displaying the most recent reply.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Administering C... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/create-da-buttons-now-assist-icon.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/create-da-buttons-now-assist-icon.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/task/create-da-buttons-now-assist-icon.html | zurich | Add the Now Assist icon to action buttons | Use declarative actions to create buttons with the Now Assist icon () and hover animation. | [
"declarative actions"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace",
"Customizing Configurable Workspace with declarative actions"
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"title": "C... | # Add the Now Assist icon to action buttons
Use declarative actions to create buttons with the Now Assist icon () and hover animation.
## Before you begin
Create a form action, list or related list action, or field decorator action. For information on creating an action, see Create a form action, Create a list or re... | ---
title: Add the Now Assist icon to action buttons
description: Use declarative actions to create buttons with the Now Assist icon ()
and hover animation.
keywords:
- declarative actions
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Administering Configurable Wo... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/format-regex-pattern-string-fields.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/format-regex-pattern-string-fields.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/task/format-regex-pattern-string-fields.html | zurich | Configure guidance text and inline validation for string fields | Configure guidance text to display in string fields with format requirements such as account ID, SSN, or SIN. Use regular expression inline validation to display an error message if the input doesn't meet format requirements. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace",
"Administering forms for Configurable Workspace"
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"title": "C... | # Configure guidance text and inline validation for string fields
Configure guidance text to display in string fields with format requirements such as account ID, SSN, or SIN. Use regular expression inline validation to display an error message if the input doesn't meet format
requirements.
## Before you begin
Role ... | ---
title: Configure guidance text and inline validation for string fields
description: Configure guidance text to display in string fields with format requirements
such as account ID, SSN, or SIN. Use regular expression inline validation to display
an error message if the input doesn't meet format requirements.
ke... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/hide-personalize-form-menu.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/hide-personalize-form-menu.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/task/hide-personalize-form-menu.html | zurich | Hide the Personalize Form menu | Use the glide.ui.personalize_form system property to hide the Personalize Form menu. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace",
"Administering forms for Configurable Workspace"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/task/hide-personalize-form-menu.html" id="bundle:zurich-platform-user-interface/enus/administer/configurable-workspace/task/hide-personalize-form-menu.html"><body id="hide-personalize-form-menu"><main ro... | {
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"title": "C... | # Hide the Personalize Form menu
Use the glide.ui.personalize\_form system property to hide the Personalize Form menu.
## Before you begin
Role required: admin
## About this task
The Personalize Form menu () in the form header enables you to customize which fields display on the form. You can use the glide.ui.pers... | ---
title: Hide the Personalize Form menu
description: Use the glide.ui.personalize_form system property to hide the Personalize
Form menu.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Administering Configurable Workspace
- Administering forms for Co... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/live-list-updates-configurable-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/live-list-updates-configurable-workspace.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/task/live-list-updates-configurable-workspace.html | zurich | Enable live updates for lists | Add glide.lists.live_list_enabled system property that enables you to configure live updates for lists. | [
"list",
"lists",
"live updates"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace",
"Administering lists for Configurable Workspace"
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"title": "C... | # Enable live updates for lists
Add glide.lists.live\_list\_enabled system property that enables you to configure live updates for lists.
## Before you begin
Role required: admin
## About this task
Live updates enable list data to refresh automatically or manually without reloading the page.
To configure live upd... | ---
title: Enable live updates for lists
description: Add glide.lists.live_list_enabled system property that enables you to
configure live updates for lists.
keywords:
- list
- lists
- live updates
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Administering Config... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/live-list-updates-page-level.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/configurable-workspace/task/live-list-updates-page-level.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/configurable-workspace/task/live-list-updates-page-level.html | zurich | Configure live updates for list pages | Configure live updates at the list page level without affecting other lists in your Configurable Workspace. | [
"list",
"lists",
"live updates"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Administering Configurable Workspace",
"Administering lists for Configurable Workspace"
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"title": "C... | # Configure live updates for list pages
Configure live updates at the list page level without affecting other lists in your Configurable Workspace.
## Before you begin
To configure live updates for lists, you must enable the glide.lists.live\_list\_enabled system property. For information on enabling the system prop... | ---
title: Configure live updates for list pages
description: Configure live updates at the list page level without affecting other
lists in your Configurable Workspace.
keywords:
- list
- lists
- live updates
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Administ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/concept/next-experience-onboarding.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/concept/next-experience-onboarding.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/navigation-and-ui/concept/next-experience-onboarding.html | zurich | Onboarding modals | Onboarding modals provide a wizard-like experience to introduce users to new experiences and applications in their ServiceNow® Next Experience instance. | [] | [
"Configure user experiences",
"Adoption services"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/navigation-and-ui/concept/next-experience-onboarding.html" id="bundle:zurich-platform-user-interface/enus/administer/navigation-and-ui/concept/next-experience-onboarding.html"><body id="next-experience-onboarding"><main role="... | {
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{
"title": "A... | # Onboarding modals
Onboarding modals provide a wizard-like experience to introduce users to new experiences and applications in their ServiceNow®
Next Experience instance.
Some onboarding modals are included by default in your instance, such as the onboarding modal displayed the first time you log in to an instance ... | ---
title: Onboarding modals
description: "Onboarding modals provide a wizard-like experience to introduce users\
\ to new experiences and applications in their ServiceNow\xAE Next Experience instance."
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
---
# Onboarding modals
Onboarding mod... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/concept/working-with-component-styles.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/concept/working-with-component-styles.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/navigation-and-ui/concept/working-with-component-styles.html | zurich | Working with Component styles | Component styles enable you to fine-tune the appearance of individual UI elements such as buttons, form controls, and navigation. | [] | [
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"title": "C... | # Working with Component styles
Component styles enable you to fine-tune the appearance of individual UI elements such as buttons, form controls, and navigation.
The Component styles panel provides control over how specific elements like buttons, inputs, and navigation items look and behave across different states su... | ---
title: Working with Component styles
description: Component styles enable you to fine-tune the appearance of individual
UI elements such as buttons, form controls, and navigation.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
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"title": "C... | # Working with Global styles
Global styles enable you to edit and define core design elements like fonts, colors, and shapes that apply across your entire theme.
The Global styles panel is the central workspace for defining the foundational visual elements of your theme. It enables you to configure and preview key de... | ---
title: Working with Global styles
description: Global styles enable you to edit and define core design elements like
fonts, colors, and shapes that apply across your entire theme.
keywords:
- theme builder
- global styles
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Next Experience UI
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/add-font-face.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/add-font-face.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/navigation-and-ui/task/add-font-face.html | zurich | Add a font face | Add a new style such as bold or italic to your custom font family in Theme Builder. | [
"theme builder",
"add font face",
"font face"
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"Configure UIs and portals",
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"Upload a cust... | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/navigation-and-ui/task/add-font-face.html" id="bundle:zurich-platform-user-interface/enus/administer/navigation-and-ui/task/add-font-face.html"><body id="add-font-face"><main role="main"><article role="article" class="dita" id... | {
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"title": "C... | # Add a font face
Add a new style such as bold or italic to your custom font family in Theme Builder.
## Before you begin
Role required: admin
Note: Upload a custom font family before adding individual font faces. This ensures each style is correctly grouped under its font family.
## About this task
Font faces ar... | ---
title: Add a font face
description: Add a new style such as bold or italic to your custom font family in
Theme Builder.
keywords:
- theme builder
- add font face
- font face
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Next Experience UI
- Configuring the Next Experience UI
- Working wi... |
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"delete custom font",
"delete font face"
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"title": "C... | # Delete a custom font from your theme
Delete and remove a custom font family or font face you no longer need from your Theme Builder theme.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Now Experience Framework > Themes > Theme Builder.
The Theme Builder landing page appears in the... | ---
title: Delete a custom font from your theme
description: Delete and remove a custom font family or font face you no longer need
from your Theme Builder theme.
keywords:
- theme builder
- delete custom font
- delete font face
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Next Experience U... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/edit-corner-shapes.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/edit-corner-shapes.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/navigation-and-ui/task/edit-corner-shapes.html | zurich | Edit corner shapes | Edit and change the corner shapes applied globally to components such as buttons, modals, and drop-down menus throughout your Theme Builder theme. | [
"edit theme shapes",
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"theme builder"
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"title": "C... | # Edit corner shapes
Edit and change the corner shapes applied globally to components such as buttons, modals, and drop-down menus throughout your Theme Builder theme.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Now Experience Framework > Themes > Theme Builder.
The Theme Builder ... | ---
title: Edit corner shapes
description: Edit and change the corner shapes applied globally to components such
as buttons, modals, and drop-down menus throughout your Theme Builder theme.
keywords:
- edit theme shapes
- edit corner shapes
- theme builder
breadcrumbs:
- Configure user experiences
- Configure UIs and... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/edit-font.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/edit-font.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/navigation-and-ui/task/edit-font.html | zurich | Edit your default font | Edit your default font family and choose from the predefined options in Theme Builder or your own custom fonts. | [
"edit font",
"theme builder",
"default font",
"font"
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"title": "C... | # Edit your default font
Edit your default font family and choose from the predefined options in Theme Builder or your own custom fonts.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Now Experience Framework > Themes > Theme Builder.
The Theme Builder landing page appears in the Hom... | ---
title: Edit your default font
description: Edit your default font family and choose from the predefined options
in Theme Builder or your own custom fonts.
keywords:
- edit font
- theme builder
- default font
- font
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Next Experience UI
- Config... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/edit-theme-colors.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/edit-theme-colors.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/navigation-and-ui/task/edit-theme-colors.html | zurich | Edit your theme colors | Edit and update your theme's core colors to create visual consistency and align with your brand. | [
"edit theme colors",
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"title": "C... | # Edit your theme colors
Edit and update your theme's core colors to create visual consistency and align with your brand.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Now Experience Framework > Themes > Theme Builder.
The Theme Builder landing page appears in the Home page view.
2.... | ---
title: Edit your theme colors
description: Edit and update your theme's core colors to create visual consistency
and align with your brand.
keywords:
- edit theme colors
- edit colors
- theme builder
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Next Experience UI
- Configuring the Next ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/tb-edit-color-palette.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/tb-edit-color-palette.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/navigation-and-ui/task/tb-edit-color-palette.html | zurich | Add an alternate color palette | Customize a Theme Builder theme by creating an alternate color palette for the theme and publishing it to your instance. | [
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"title": "C... | # Add an alternate color palette
Customize a Theme Builder theme by creating an alternate color palette for the theme and publishing it to your instance.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Now Experience Framework > Themes > Theme Builder.
The Theme Builder landing page d... | ---
title: Add an alternate color palette
description: Customize a Theme Builder theme by creating an alternate color palette
for the theme and publishing it to your instance.
keywords:
- add alternate color
- alternate color palette
- customize a theme
- create alternate color theme
breadcrumbs:
- Configure user exp... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/tb-edit-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/tb-edit-components.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/navigation-and-ui/task/tb-edit-components.html | zurich | Edit components | Edit Theme Builder individual components to better suit your brand and to meet accessibility compliance standards. The theme hooks that you can edit are specific to each type of component. | [
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"title": "C... | # Edit components
Edit Theme Builder individual components to better suit your brand and to meet accessibility compliance standards. The theme hooks that you can edit are specific to each type of component.
## Before you begin
Role required: admin
## About this task
The components that you can edit in Theme Builde... | ---
title: Edit components
description: Edit Theme Builder individual components to better suit your brand and
to meet accessibility compliance standards. The theme hooks that you can edit are
specific to each type of component.
keywords:
- edit individual components
- theme hooks
- accessibility compliance standar... |
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"customize theme",
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"title": "C... | # Manage or edit a theme with Theme Builder
Customize and manage your theme and styling in a time and cost efficient way. After customizing, publish your new theme to either a web or mobile implementation of your instance.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Now Experience Fr... | ---
title: Manage or edit a theme with Theme Builder
description: Customize and manage your theme and styling in a time and cost efficient
way. After customizing, publish your new theme to either a web or mobile implementation
of your instance.
keywords:
- customize theme
- edit theme
- manage theme
- change theme
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/tb-resize-logo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/tb-resize-logo.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/navigation-and-ui/task/tb-resize-logo.html | zurich | Resize a logo for your login screen | After you have uploaded a logo for your login screen, you can resize the logo by creating and setting a system property. | [] | [
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"Upload a new ... | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/navigation-and-ui/task/tb-resize-logo.html" id="bundle:zurich-platform-user-interface/enus/administer/navigation-and-ui/task/tb-resize-logo.html"><body id="tb-resize-logo"><main role="main"><article role="article" class="dita"... | {
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"title": "C... | # Resize a logo for your login screen
After you have uploaded a logo for your login screen, you can resize the logo by creating and setting a system property.
## Before you begin
Role required: admin
## Procedure
1. In the Unified Navigation All menu, enter `sys_properties.list` and press Enter.
Figure 1. U... | ---
title: Resize a logo for your login screen
description: After you have uploaded a logo for your login screen, you can resize
the logo by creating and setting a system property.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Next Experience UI
- Configuring the Next Experience... |
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"title": "C... | # Upload a new logo to your Theme Builder theme
If you previously applied a custom or default ServiceNow logo to your theme during theme creation, you can upload a new one in Theme Builder.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Now Experience Framework > Themes > Theme Builder.... | ---
title: Upload a new logo to your Theme Builder theme
description: If you previously applied a custom or default ServiceNow logo to your
theme during theme creation, you can upload a new one in Theme Builder.
keywords:
- upload logo
- add logo
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/upload-custom-font.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/upload-custom-font.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/navigation-and-ui/task/upload-custom-font.html | zurich | Upload a custom font to your theme | Upload and preview up to 10 custom font families and an unlimited number of associated font faces in your Theme Builder theme. | [
"theme builder",
"custom font",
"upload custom font",
"upload font"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Next Experience UI",
"Configuring the Next Experience UI",
"Working with themes in Next Experience",
"Configuring Next Experience with Theme Builder",
"Manage or edit a theme with Theme Builder",
"Working with Global styles"
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"title": "C... | # Upload a custom font to your theme
Upload and preview up to 10 custom font families and an unlimited number of associated font faces in your Theme Builder theme.
## Before you begin
Role required: admin
## About this task
A font family is a grouping of fonts that share a common design and may include different f... | ---
title: Upload a custom font to your theme
description: Upload and preview up to 10 custom font families and an unlimited number
of associated font faces in your Theme Builder theme.
keywords:
- theme builder
- custom font
- upload custom font
- upload font
breadcrumbs:
- Configure user experiences
- Configure UIs... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/administer/workspace/task/attach-document.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/administer/workspace/task/attach-document.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | administer/workspace/task/attach-document.html | zurich | Attach a file to a record | Attach a file to a Configurable Workspace record. The Attachments panel provides a list of attached files. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Configurable Workspace UI",
"Using Configurable Workspace",
"Responding to issues in an open record in Workspace",
"Communicating with requesters and agents using Compose"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/administer/workspace/task/attach-document.html" id="bundle:zurich-platform-user-interface/enus/administer/workspace/task/attach-document.html"><body id="attach-document"><main role="main"><article role="article" class="dita" id="attach-d... | {
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"title": "C... | # Attach a file to a record
Attach a file to a Configurable Workspace record. The Attachments panel provides a list of attached files.
## Before you begin
Role required: none
## Procedure
1. Open a Configurable Workspace record in your instance.
2. Open the Attachments panel from the sidebar by selecting the Attac... | ---
title: Attach a file to a record
description: Attach a file to a Configurable Workspace record. The Attachments panel
provides a list of attached files.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Configurable Workspace UI
- Using Configurable Workspace
- Responding to iss... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/accessing-guided-tours.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/accessing-guided-tours.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/concept/accessing-guided-tours.html | zurich | Start a guided tour | Guided Tours are available across four user interface types: Standard, Service Portal, Workspace and Custom UI. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Using Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/concept/accessing-guided-tours.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/concept/accessing-guided-tours.html"><body><main role="main"><article role="article" class="dita" aria-la... | {
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"title": "A... | # Start a guided tour
Guided Tours are available across four user interface types: Standard, Service Portal, Workspace and Custom UI.
The way guided tours start varies depending on the specific interface type (tour type).
## Start guided tour from Help Center
If you have the appropriate roles, you can access a guid... | ---
title: Start a guided tour
description: 'Guided Tours are available across four user interface types: Standard,
Service Portal, Workspace and Custom UI.'
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Using Guided Tours
---
# Start a guided tour
Guided Tours are avai... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/exploring-guided-tours.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/exploring-guided-tours.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/concept/exploring-guided-tours.html | zurich | Exploring Guided Tours | Discover the components of Guided Tours and learn how to create and utilize guided tours to familiarize new users with the features and processes of the ServiceNow AI Platform® . | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/concept/exploring-guided-tours.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/concept/exploring-guided-tours.html"><body id="exploring-guided-tours"><main role="main"><article role="a... | {
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"title": "A... | # Exploring Guided Tours
Discover the components of Guided Tours and learn how to create and utilize guided tours to familiarize new users with the features and processes of the ServiceNow AI Platform®.
## Get to know Guided Tours
ServiceNow®
Guided Tours are interactive guides designed to help users explore the fea... | ---
title: Exploring Guided Tours
description: "Discover the components of Guided Tours and learn how to create and\
\ utilize guided tours to familiarize new users with the features and processes\
\ of the ServiceNow AI Platform\xAE ."
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Gu... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/guided-tour-designer-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/guided-tour-designer-components.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/concept/guided-tour-designer-components.html | zurich | GTD components | Learn about the Guided Tours components. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Exploring Guided Tours",
"Guided Tour Designer"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/concept/guided-tour-designer-components.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/concept/guided-tour-designer-components.html"><body id="guided-tour-designer-components"><main r... | {
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"title": "A... | # GTD components
Learn about the Guided Tours components.
Guided Tours are composed of the following components that function as building blocks for the tours that you create.
Table 1. Guided Tours components
| Component | Description |
| --- | --- |
| Introduction | The introduction outlines the steps in the guided... | ---
title: GTD components
description: Learn about the Guided Tours components.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Exploring Guided Tours
- Guided Tour Designer
---
# GTD components
Learn about the Guided Tours components.
Guided Tours are composed of the foll... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/guided-tour-designer-interface.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/guided-tour-designer-interface.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/concept/guided-tour-designer-interface.html | zurich | GTD interface | The Guided Tour Designer (GTD) provides an easy way to create guided tours. You can easily drag a callout to the element you want to highlight and enter instructions for each step, along with the corresponding trigger. As you add | [
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"gtd"
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"title": "A... | # GTD interface
The Guided Tour Designer (GTD) provides an easy way to create guided tours. You can easily drag a callout to the element you want to highlight and enter instructions for each step, along with the corresponding trigger.
As you add steps, you have the option to test and modify them as needed.
The GTD ha... | ---
title: GTD interface
description: The Guided Tour Designer (GTD) provides an easy way to create guided
tours. You can easily drag a callout to the element you want to highlight and enter
instructions for each step, along with the corresponding trigger. As you add
keywords:
- guided tour designer
- gtd
breadcrum... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/guided-tour-designer-use-case.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/guided-tour-designer-use-case.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/concept/guided-tour-designer-use-case.html | zurich | Guided Tour Designer use case | Guided Tour Designer is an interactive guide that assist administrators in creating and editing guided tours for ServiceNow® applications, service portals, and custom applications. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Using Guided Tours"
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"title": "A... | # Guided Tour Designer use case
Guided Tour Designer is an interactive guide that assist administrators in creating and editing guided tours for ServiceNow® applications, service portals, and custom applications.
| ---
title: Guided Tour Designer use case
description: "Guided Tour Designer is an interactive guide that assist administrators\
\ in creating and editing guided tours for ServiceNow\xAE applications, service\
\ portals, and custom applications."
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption serv... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/guided-tour-designer-workflow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/guided-tour-designer-workflow.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/concept/guided-tour-designer-workflow.html | zurich | GTD workflow | Learn about the primary steps to create a guided tour. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Exploring Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/concept/guided-tour-designer-workflow.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/concept/guided-tour-designer-workflow.html"><body id="guided-tour-designer-workflow"><main role="m... | {
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"title": "A... | # GTD workflow
Learn about the primary steps to create a guided tour.
With the Guided Tour Designer, you can effortlessly create guided tours. The primary steps are as follows:
#### Define scope
Begin by accessing the Guided Tour Designer. Specify the tour's name, type (for example, Workspace, Service Portal), star... | ---
title: GTD workflow
description: Learn about the primary steps to create a guided tour.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Exploring Guided Tours
---
# GTD workflow
Learn about the primary steps to create a guided tour.
With the Guided Tour Designer, you c... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/guided-tours-designer.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/guided-tours-designer.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/concept/guided-tours-designer.html | zurich | Guided Tour Designer | The Guided Tour Designer is a tool for creating interactive, step-by-step walkthroughs that guide users through the ServiceNow AI Platform® . | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
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"title": "A... | # Guided Tour Designer
The Guided Tour Designer is a tool for creating interactive, step-by-step walkthroughs that guide users through the ServiceNow AI Platform®.
Guided Tour Designer (GTD) is a standard feature provided by default, with Guided Tours for any business unit.
Administrators assigned to the guided tour... | ---
title: Guided Tour Designer
description: "The Guided Tour Designer is a tool for creating interactive, step-by-step\
\ walkthroughs that guide users through the ServiceNow AI Platform\xAE ."
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Exploring Guided Tours
---
# G... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/guided-tours.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/guided-tours.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/concept/guided-tours.html | zurich | Guided Tours | ServiceNow® Guided Tours are interactive, step-by-step walkthroughs designed to help users navigate the platform's features and processes. They are useful for onboarding new users, training on new features, and providing assistance with specific tasks. | [
"guided tour"
] | [
"Configure user experiences",
"Adoption services"
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"title": "A... | # Guided Tours
ServiceNow®Guided Tours are interactive, step-by-step walkthroughs designed to help users navigate the platform's features and processes. They are useful for onboarding new users, training on new features, and providing
assistance with specific tasks.
Watch this five-minute video to learn about crea... | ---
title: Guided Tours
description: "ServiceNow\xAE Guided Tours are interactive, step-by-step walkthroughs\
\ designed to help users navigate the platform's features and processes. They are\
\ useful for onboarding new users, training on new features, and providing assistance\
\ with specific tasks."
keywords:
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/limitations-of-guided-tour-designer.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/limitations-of-guided-tour-designer.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/concept/limitations-of-guided-tour-designer.html | zurich | Limitations of GTD | Learn about the limitation of the Guided Tour Designer. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Exploring Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/concept/limitations-of-guided-tour-designer.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/concept/limitations-of-guided-tour-designer.html"><body id="limitations-of-guided-tour-desig... | {
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"title": "A... | # Limitations of GTD
Learn about the limitation of the Guided Tour Designer.
The GTD does not currently support the following areas.
#### Standard Forms and Lists UI
* Flow Designer
* Agent Workspace
* Pop-up windows
* Connect Chat and Embedded Help on the GTD sliding panel
* Select2 elements
* SVG elements
* Custo... | ---
title: Limitations of GTD
description: Learn about the limitation of the Guided Tour Designer.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Exploring Guided Tours
---
# Limitations of GTD
Learn about the limitation of the Guided Tour Designer.
The GTD does not curre... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/plan-a-guided-tour.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/plan-a-guided-tour.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/concept/plan-a-guided-tour.html | zurich | Plan Guided Tours | Planning is essential before entering a guided tour into the system. Create an outline and include any assumptions to assist you during the tour creation. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Configuring Guided Tours"
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"title": "A... | # Plan Guided Tours
Planning is essential before entering a guided tour into the system. Create an outline and include any assumptions to assist you during the tour creation.
## Planning a guided tour
Before outlining a guided tour, consider these factors:
#### Purpose of the tour
Decide whether to create a tour th... | ---
title: Plan Guided Tours
description: Planning is essential before entering a guided tour into the system.
Create an outline and include any assumptions to assist you during the tour creation.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Configuring Guided Tours
---
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/testing-guided-tours.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/testing-guided-tours.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/concept/testing-guided-tours.html | zurich | Test Guided Tours | Test your guided tour to verify it achieves your intended goal. | [] | [
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"Adoption services",
"Guided Tours",
"Configuring Guided Tours"
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"title": "A... | # Test Guided Tours
Test your guided tour to verify it achieves your intended goal.
## Impersonate User
Impersonate a role to see the tour from the user's perspective. By participating in the tour as a representative user, you are able to observe and understand the experience from their perspective.
## Guided Tour ... | ---
title: Test Guided Tours
description: Test your guided tour to verify it achieves your intended goal.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Configuring Guided Tours
---
# Test Guided Tours
Test your guided tour to verify it achieves your intended goal.
## Imp... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/using-guided-tours.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/concept/using-guided-tours.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/concept/using-guided-tours.html | zurich | Using Guided Tours | Use Guided Tours for onboarding new users, training on new features, and providing in-application assistance. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/concept/using-guided-tours.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/concept/using-guided-tours.html"><body id="using-guided-tours"><main role="main"><article role="article" clas... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "A... | # Using Guided Tours
Use Guided Tours for onboarding new users, training on new features, and providing in-application assistance.
| ---
title: Using Guided Tours
description: Use Guided Tours for onboarding new users, training on new features,
and providing in-application assistance.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
---
# Using Guided Tours
Use Guided Tours for onboarding new users, train... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/reference/guided-tour-callout-color.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/reference/guided-tour-callout-color.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/reference/guided-tour-callout-color.html | zurich | Guided Tour callout color | Customize Guided Tours callout colors in Service Portal. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Guided Tour Reference"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/reference/guided-tour-callout-color.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/reference/guided-tour-callout-color.html"><body id="guided-tour-callout-color"><main role="main"><ar... | {
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"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "A... | # Guided Tour callout color
Customize Guided Tours callout colors in Service Portal.
Table 1. Service Portal guided tour callout colors
| Parameter | Default Service Portal properties | Custom CSS variables |
| --- | --- | --- |
| Callout background color | Panel background color | $gtd-callout-background |
| Callout... | ---
title: Guided Tour callout color
description: Customize Guided Tours callout colors in Service Portal.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Guided Tour Reference
---
# Guided Tour callout color
Customize Guided Tours callout colors in Service Portal.
Table 1... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/reference/guided-tour-overview.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/reference/guided-tour-overview.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/reference/guided-tour-overview.html | zurich | Guided Tours dashboard | The Guided Tours Overview dashboard provides statistics related to guided tour usage. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Using Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/reference/guided-tour-overview.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/reference/guided-tour-overview.html"><body id="guided-tour-overview"><main role="main"><article role="art... | {
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"title": "Configure user experiences",
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},
{
"title": "A... | # Guided Tours dashboard
The Guided Tours Overview dashboard provides statistics related to guided tour usage.
To access the Guided Tours dashboard, navigate to Guided Tour Designer > Guided Tours Overview. The dashboard features two tabs:
* User Engagement: This tab shows the number of users actively engaging with ... | ---
title: Guided Tours dashboard
description: The Guided Tours Overview dashboard provides statistics related to guided
tour usage.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Using Guided Tours
---
# Guided Tours dashboard
The Guided Tours Overview dashboard provide... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/reference/guided-tour-reference.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/reference/guided-tour-reference.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/reference/guided-tour-reference.html | zurich | Guided Tour Reference | Reference topics provide additional information about configuration properties, roles, and more. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/reference/guided-tour-reference.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/reference/guided-tour-reference.html"><body id="guided-tour-reference"><main role="main"><article role="... | {
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"title": "Configure user experiences",
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{
"title": "A... | # Guided Tour Reference
Reference topics provide additional information about configuration properties, roles, and more.
| ---
title: Guided Tour Reference
description: Reference topics provide additional information about configuration properties,
roles, and more.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
---
# Guided Tour Reference
Reference topics provide additional information about c... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/reference/guided-tour-triggers.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/reference/guided-tour-triggers.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/reference/guided-tour-triggers.html | zurich | GTD triggers | Triggers are actions that you take to move the tour to the next step. Each callout in a guided tour step has a specific trigger that activates the subsequent step. You define the trigger for each callout, and only relevant | [
"guided tour triggers"
] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Exploring Guided Tours",
"Guided Tour Designer"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/reference/guided-tour-triggers.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/reference/guided-tour-triggers.html"><body id="guided-tour-triggers"><main role="main"><article role="art... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "A... | # GTD triggers
Triggers are actions that you take to move the tour to the next step. Each callout in a guided tour step has a specific trigger that activates the subsequent step. You define the trigger for each callout, and only relevant
triggers appear based on the UI element referenced by the callout.
Table 1. Guid... | ---
title: GTD triggers
description: Triggers are actions that you take to move the tour to the next step.
Each callout in a guided tour step has a specific trigger that activates the subsequent
step. You define the trigger for each callout, and only relevant
keywords:
- guided tour triggers
breadcrumbs:
- Configur... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/activate-guidedtours-service-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/activate-guidedtours-service-portal.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/task/activate-guidedtours-service-portal.html | zurich | Enable Guided Tours | Enable guided tours for Standard platform UI, Workspace, Service Portal pages, and Custom UI. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Configuring Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/activate-guidedtours-service-portal.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/activate-guidedtours-service-portal.html"><body id="activate-guidedtours-service-portal"><... | {
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},
{
"title": "A... | # Enable Guided Tours
Enable guided tours for Standard platform UI, Workspace, Service Portal pages, and Custom UI.
## Before you begin
Role required: admin
## Procedure
1. In the application navigator, enter `sys_properties.list` and press the Enter key.
2. From the System Properties list, find the following prope... | ---
title: Enable Guided Tours
description: Enable guided tours for Standard platform UI, Workspace, Service Portal
pages, and Custom UI.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Configuring Guided Tours
---
# Enable Guided Tours
Enable guided tours for Standard pl... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/add-guided-tour.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/add-guided-tour.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/task/add-guided-tour.html | zurich | Create Guided Tours | After you outline the guided tour, use the Guided Tour Designer (GTD) to enter the steps using callouts and triggers. | [
"guided tour",
"add"
] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Configuring Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/add-guided-tour.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/add-guided-tour.html"><body id="add-guided-tour"><main role="main"><article role="article" class="dita" id="ad... | {
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},
{
"title": "A... | # Create Guided Tours
After you outline the guided tour, use the Guided Tour Designer (GTD) to enter
the steps using callouts and triggers.
## Before you begin
Role required: guided\_tour\_admin or admin
## About this task
This task illustrates how to create a guided tour.
## Procedure
1. Navigate to All > Guide... | ---
title: Create Guided Tours
description: After you outline the guided tour, use the Guided Tour Designer (GTD)
to enter the steps using callouts and triggers.
keywords:
- guided tour
- add
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Configuring Guided Tours
---
# Create Guided T... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/auto-launch-guided-tours.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/auto-launch-guided-tours.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/task/auto-launch-guided-tours.html | zurich | Configure auto-launch for Guided Tours | Configure one or more tours to launch automatically when a user lands on a page. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Configuring Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/auto-launch-guided-tours.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/auto-launch-guided-tours.html"><body id="auto-launch-guided-tours"><main role="main"><article role="a... | {
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"title": "A... | # Configure auto-launch for Guided Tours
Configure one or more tours to launch automatically when a user lands on a
page.
## Before you begin
Role required: guided\_tour\_admin and embedded\_help\_admin, or adminNote: Guided tours are only available for logged-in users.
## About this task
You can set auto-launch fo... | ---
title: Configure auto-launch for Guided Tours
description: Configure one or more tours to launch automatically when a user lands
on a page.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Configuring Guided Tours
---
# Configure auto-launch for Guided Tours
Configure ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/configure-guided-tours.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/configure-guided-tours.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/task/configure-guided-tours.html | zurich | Configuring Guided Tours | Guided tour configurations allow you to enable, create, modify, and customize tours, as well as configure them to launch automatically and customize the tour experience. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/configure-guided-tours.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/configure-guided-tours.html"><body id="configure-guided-tours"><main role="main"><article role="article... | {
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},
{
"title": "A... | # Configuring Guided Tours
Guided tour configurations allow you to enable, create, modify, and customize tours, as well as configure them to launch automatically and customize the tour experience.
| ---
title: Configuring Guided Tours
description: Guided tour configurations allow you to enable, create, modify, and customize
tours, as well as configure them to launch automatically and customize the tour
experience.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
---
# ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/create-domain-separated-guided-tours.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/create-domain-separated-guided-tours.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/task/create-domain-separated-guided-tours.html | zurich | Domain separation and Guided Tours | You can assign a domain to a guided tour during its creation or edit the domain of the tour at any time. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Configuring Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/create-domain-separated-guided-tours.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/create-domain-separated-guided-tours.html"><body id="create-domain-separated-guided-tours... | {
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"title": "A... | # Domain separation and Guided Tours
You can assign a domain to a guided tour during its creation or edit the domain of the tour at any time.
## Before you begin
Role required: guided\_tour\_admin or admin.
To use domain separation in Guided Tours, you must request domain separation.
Note: The Guided Tour Designer... | ---
title: Domain separation and Guided Tours
description: You can assign a domain to a guided tour during its creation or edit
the domain of the tour at any time.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Configuring Guided Tours
---
# Domain separation and Guided T... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/edit-guided-tour.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/edit-guided-tour.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/task/edit-guided-tour.html | zurich | Edit Guided Tours | You can modify the settings of a guided tour by using the Guided Tour Designer (GTD). | [
"edit guided tour"
] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Configuring Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/edit-guided-tour.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/edit-guided-tour.html"><body id="edit-guided-tour"><main role="main"><article role="article" class="dita" id=... | {
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"title": "A... | # Edit Guided Tours
You can modify the settings of a guided tour by using the Guided Tour Designer (GTD).
## Before you begin
Role required: guided\_tour\_admin or admin
## About this task
To edit a guided tour, you can use either GTD or the Guided Tours form. The GTD enables you to add, delete, and reorganize gui... | ---
title: Edit Guided Tours
description: You can modify the settings of a guided tour by using the Guided Tour
Designer (GTD).
keywords:
- edit guided tour
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Configuring Guided Tours
---
# Edit Guided Tours
You can modify the settings of ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/use-gtd-with-accessibility.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/use-gtd-with-accessibility.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/task/use-gtd-with-accessibility.html | zurich | Create Guided Tours with accessibility enabled | The Guided Tour Designer has accessibility features so that users can design tours using screen readers and keyboard navigation. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Configuring Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/use-gtd-with-accessibility.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/use-gtd-with-accessibility.html"><body id="use-gtd-with-accessibility"><main role="main"><article r... | {
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"title": "Configure user experiences",
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},
{
"title": "A... | # Create Guided Tours with accessibility enabled
The Guided Tour Designer has accessibility features so that users can design tours using screen readers and keyboard navigation.
## Before you begin
Role required: guided\_tour\_admin or admin
## About this task
Overall, the accessibility features of the Guided Tour... | ---
title: Create Guided Tours with accessibility enabled
description: The Guided Tour Designer has accessibility features so that users can
design tours using screen readers and keyboard navigation.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Configuring Guided Tours
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/use-view-guided-tour.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/use-view-guided-tour.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/task/use-view-guided-tour.html | zurich | Assign a view to Guided Tours | You can assign a list or form view to a step in a guided tour. | [
"guided tour view"
] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Configuring Guided Tours"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/use-view-guided-tour.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/use-view-guided-tour.html"><body id="use-view-guided-tour"><main role="main"><article role="article" clas... | {
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"title": "Configure user experiences",
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"title": "A... | # Assign a view to Guided Tours
You can assign a list or form view to a step in a guided tour.
## Before you begin
Role required: guided\_tour\_admin or admin
## About this task
To assign a view to a tour step, you must know the view name. The name you see in
the context menu View option is the title of the view. L... | ---
title: Assign a view to Guided Tours
description: You can assign a list or form view to a step in a guided tour.
keywords:
- guided tour view
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Configuring Guided Tours
---
# Assign a view to Guided Tours
You can assign a list or form vi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/usecase-create-guide-tour-service-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/usecase-create-guide-tour-service-portal.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/task/usecase-create-guide-tour-service-portal.html | zurich | Create guided tour to explore Service Portal home page | Use Guided Tour Designer to create a guided tour to explore the Service Portal home page. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Using Guided Tours",
"Guided Tour Designer use case"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/usecase-create-guide-tour-service-portal.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/usecase-create-guide-tour-service-portal.html"><body id="usecase-create-guide-tour-se... | {
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"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "A... | # Create guided tour to explore Service Portal home page
Use Guided Tour Designer to create a guided tour to explore the Service Portal home page.
## Before you begin
Role required: guided\_tour\_admin or admin
## About this task
Here’s an example of using Guided Tour Designer to create a tour that helps users to ... | ---
title: Create guided tour to explore Service Portal home page
description: Use Guided Tour Designer to create a guided tour to explore the Service
Portal home page.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Using Guided Tours
- Guided Tour Designer use case
---
#... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/usecase-create-guided-tour-in-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/usecase-create-guided-tour-in-workspace.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/task/usecase-create-guided-tour-in-workspace.html | zurich | Create a guided tour to show incident generation in Workspace | Use the Guided Tour Designer to create a tour that explains how to generate an incident in your Workspace. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Using Guided Tours",
"Guided Tour Designer use case"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/usecase-create-guided-tour-in-workspace.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/usecase-create-guided-tour-in-workspace.html"><body><main role="main"><article role="a... | {
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"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "A... | # Create a guided tour to show incident generation in Workspace
Use the Guided Tour Designer to create a tour that explains how to generate an incident in your Workspace.
## Before you begin
Role required: guided\_tour\_admin or admin
## About this task
Guided Tours are available in Workspace to help users underst... | ---
title: Create a guided tour to show incident generation in Workspace
description: Use the Guided Tour Designer to create a tour that explains how to generate
an incident in your Workspace.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Using Guided Tours
- Guided Tour ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/usecase-set-a-vacation-delegate.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/help-guided-tours/task/usecase-set-a-vacation-delegate.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/help-guided-tours/task/usecase-set-a-vacation-delegate.html | zurich | Create a guided tour to illustrate vacation delegation | Use Guided Tour Designer to create a guided tour for assigning a vacation delegate. | [] | [
"Configure user experiences",
"Adoption services",
"Guided Tours",
"Using Guided Tours",
"Guided Tour Designer use case"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/usecase-set-a-vacation-delegate.html" id="bundle:zurich-platform-user-interface/enus/build/help-guided-tours/task/usecase-set-a-vacation-delegate.html"><body id="usecase-set-a-vacation-delegate"><main role="m... | {
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"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "A... | # Create a guided tour to illustrate vacation delegation
Use Guided Tour Designer to create a guided tour for assigning a vacation delegate.
## Before you begin
Role required: guided\_tour\_admin or admin
## About this task
Here’s an example of using Guided Tour Designer to create a tour that explains to users how... | ---
title: Create a guided tour to illustrate vacation delegation
description: Use Guided Tour Designer to create a guided tour for assigning a vacation
delegate.
keywords: []
breadcrumbs:
- Configure user experiences
- Adoption services
- Guided Tours
- Using Guided Tours
- Guided Tour Designer use case
---
# Creat... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/activate-service-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/activate-service-portal.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/activate-service-portal.html | zurich | Plugins installed with Service Portal | The following plugins are installed with the Service Portal for Enterprise Service Management [com.glide.service-portal.esm] plugin, which is a ServiceNow AI Platform feature that is active by default. | [
"activate Service Portal"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Service Portal reference"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/activate-service-portal.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/activate-service-portal.html"><body id="activate-service-portal"><main role="main"><article role="arti... | {
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"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Plugins installed with Service Portal
The following plugins are installed with the Service Portal for Enterprise Service Management [com.glide.service-portal.esm] plugin, which is a ServiceNow AI Platform feature that is active by default.
* Service Portal - Knowledge Base [com.glide.service-portal.knowledge-base]
... | ---
title: Plugins installed with Service Portal
description: The following plugins are installed with the Service Portal for Enterprise
Service Management [com.glide.service-portal.esm] plugin, which is a ServiceNow
AI Platform feature that is active by default.
keywords:
- activate Service Portal
breadcrumbs:
- C... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/ais-assist-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/ais-assist-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/ais-assist-widget.html | zurich | AI Search Assist widget | Improve incident deflection for Service Portal users by displaying the most relevant search results within a record producer. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Search widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/ais-assist-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/ais-assist-widget.html"><body id="ais-assist-widget"><main role="main"><article role="article" class="dita" ... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # AI Search Assist widget
Improve incident deflection for Service Portal users by displaying the
most relevant search results within a record producer.
## Using the widget
The widget is included in the Create Incident record producer form to
display items based on keywords entered in the description. These items can... | ---
title: AI Search Assist widget
description: Improve incident deflection for Service Portal users by displaying the
most relevant search results within a record producer.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Service Portal
- Configuring Service Portal
- Using portal ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/approval-info-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/approval-info-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/approval-info-widget.html | zurich | Approval Info widget | The Approval Info widget works in tandem with the Approval widget to display details about the approval request. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Approval Info widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/approval-info-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/approval-info-widget.html"><body id="approval-info-widget"><main role="main"><article role="article" clas... | {
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"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Approval Info widget
The Approval Info widget works in tandem with the Approval widget to display details
about the approval request. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Figure 1. Approval Info widget
## Instance options
Table 1. Approval info widg... | ---
title: Approval Info widget
description: The Approval Info widget works in tandem with the Approval widget to
display details about the approval request. You can use this base system widget
as-is in your portal or clone it to suit your own business needs.
keywords:
- Approval Info widget
breadcrumbs:
- Configur... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/approval-record-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/approval-record-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/approval-record-widget.html | zurich | Approval Record widget | The Approval Record widget shows the full record for an approval including the activity stream. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Approval Record widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/approval-record-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/approval-record-widget.html"><body id="approval-record-widget"><main role="main"><article role="article... | {
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"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Approval Record widget
The Approval Record widget shows the full record for an approval including the activity
stream. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Figure 1. Approval Record widget
## Instance options
The approval record widget does not incl... | ---
title: Approval Record widget
description: The Approval Record widget shows the full record for an approval including
the activity stream. You can use this base system widget as-is in your portal or
clone it to suit your own business needs.
keywords:
- Approval Record widget
breadcrumbs:
- Configure user experi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/breakout-game-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/breakout-game-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/breakout-game-widget.html | zurich | Breakout Game widget | Add a fun, interactive 404 page to pages that do not exist using the Breakout Game widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service Portal breakout game widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/breakout-game-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/breakout-game-widget.html"><body id="breakout-game-widget"><main role="main"><article role="article" clas... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Breakout Game widget
Add a fun, interactive 404 page to pages that do not exist using the Breakout Game
widget. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Figure 1. Breakout Game widget
## Instance options
The Breakout Game does not have instance option. ... | ---
title: Breakout Game widget
description: Add a fun, interactive 404 page to pages that do not exist using the
Breakout Game widget. You can use this base system widget as-is in your portal or
clone it to suit your own business needs.
keywords:
- Service Portal breakout game widget
breadcrumbs:
- Configure user ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/business-service-status-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/business-service-status-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/business-service-status-widget.html | zurich | Business Service Status widget | View how services are running on your system. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service portal business service status widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Service Portal service status widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/business-service-status-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/business-service-status-widget.html"><body id="business-service-status-widget"><main role="main... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Business Service Status widget
View how services are running on your system. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
The Business Service Status widget pulls information from the cmdb\_ci\_service table. You can
change where the data comes from in a clon... | ---
title: Business Service Status widget
description: View how services are running on your system. You can use this base system
widget as-is in your portal or clone it to suit your own business needs.
keywords:
- Service portal business service status widget
breadcrumbs:
- Configure user experiences
- Configure UIs... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/c_ServicePortal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/c_ServicePortal.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/c_ServicePortal.html | zurich | Service Portal | Service Portal allows you to build a mobile-friendly self-service portal experience for your employees or customers. Service Portal is a ServiceNow AI Platform feature that is active by default and interacts with parts of the platform so users can access | [
"Service Portal"
] | [
"Configure user experiences",
"Configure UIs and portals"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/c_ServicePortal.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/c_ServicePortal.html"><body id="c_ServicePortal"><main role="main"><article role="article" class="dita" id="c_... | {
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"title": "Configure user experiences",
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},
{
"title": "C... | # Service Portal
Service Portal allows you to build a mobile-friendly self-service portal experience for your employees or customers. Service Portal is a ServiceNow AI Platform feature that is active by default and interacts with parts of the platform so users can access platform features through portals.
Both beg... | ---
title: Service Portal
description: Service Portal allows you to build a mobile-friendly self-service portal
experience for your employees or customers. Service Portal is a ServiceNow AI Platform
feature that is active by default and interacts with parts of the platform so users
can access
keywords:
- Service ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/calculator-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/calculator-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/calculator-widget.html | zurich | Calculator widget | The calculator widget does simple calculations. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Calculator widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/calculator-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/calculator-widget.html"><body id="calculator-widget"><main role="main"><article role="article" class="dita" ... | {
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{
"title": "C... | # Calculator widget
The calculator widget does simple calculations. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Use the calculator widget as an example of how to pass data between the client and server.
Figure 1. Calculator widget
## Instance options
The ca... | ---
title: Calculator widget
description: The calculator widget does simple calculations. You can use this base
system widget as-is in your portal or clone it to suit your own business needs.
keywords:
- Calculator widget
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Service Portal
- Configu... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/carousel-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/carousel-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/carousel-widget.html | zurich | Carousel widget | Showcase specific items in your catalog using a scrolling list of images in the carousel widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service Portal carousel widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/carousel-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/carousel-widget.html"><body id="carousel-widget"><main role="main"><article role="article" class="dita" id="ca... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Carousel widget
Showcase specific items in your catalog using a scrolling list of images in the carousel
widget. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Use the carousel widget to showcase items on your portal page. For example, display items
available i... | ---
title: Carousel widget
description: Showcase specific items in your catalog using a scrolling list of images
in the carousel widget. You can use this base system widget as-is in your portal
or clone it to suit your own business needs.
keywords:
- Service Portal carousel widget
breadcrumbs:
- Configure user expe... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/catalog-content-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/catalog-content-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/catalog-content-widget.html | zurich | Catalog Content widget | The Catalog Content widget is part of the Service Catalog and includes a tiled list of all the content items available in the catalog. You can use this base system widget as-is in your portal or clone it to suit | [
"Catalog Content widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Service Catalog widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/catalog-content-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/catalog-content-widget.html"><body id="catalog-content-widget"><main role="main"><article role="article... | {
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"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Catalog Content widget
The Catalog Content widget is part of the Service Catalog and includes a
tiled list of all the content items available in the catalog. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
The items that appear on the page are grouped by categor... | ---
title: Catalog Content widget
description: The Catalog Content widget is part of the Service Catalog and includes
a tiled list of all the content items available in the catalog. You can use this
base system widget as-is in your portal or clone it to suit
keywords:
- Catalog Content widget
breadcrumbs:
- Configu... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/change-password-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/change-password-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/change-password-widget.html | zurich | Change Password widget | Users can change their passwords using the Change Password widget. | [
"Service Portal change password widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/change-password-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/change-password-widget.html"><body id="change-password-widget"><main role="main"><article role="article... | {
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{
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},
{
"title": "C... | # Change Password widget
Users can change their passwords using the Change Password widget.
Figure 1. Change Password widget
Note: Updated credentials are stored in the User [sys\_user] record in the local instance.
## Instance Options
The Change Password widget does not have instance options.
| ---
title: Change Password widget
description: Users can change their passwords using the Change Password widget.
keywords:
- Service Portal change password widget
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Service Portal
- Configuring Service Portal
- Using portal widgets
- Widget library
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/config-overview-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/config-overview-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/config-overview-widget.html | zurich | Service Portal Config Overview widget | The Service Portal Config Overview widget is the widget that appears on the sp_config homepage. Use this widget to navigate Service Portal Configuration. You can use this base system widget as-is in your portal or clone it to suit your | [
"Service Portal",
"Config Overview widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Service Portal configuration page widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/config-overview-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/config-overview-widget.html"><body id="config-overview-widget"><main role="main"><article role="article... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
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{
"title": "C... | # Service Portal Config Overview widget
The Service Portal Config Overview widget is the widget that appears on the sp\_config
homepage. Use this widget to navigate Service Portal Configuration. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Figure 1. Service Por... | ---
title: Service Portal Config Overview widget
description: The Service Portal Config Overview widget is the widget that appears
on the sp_config homepage. Use this widget to navigate Service Portal Configuration.
You can use this base system widget as-is in your portal or clone it to suit your
keywords:
- Servic... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/contextual-search-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/contextual-search-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/contextual-search-widget.html | zurich | Contextual Search widget | Contextual Search is an embedded widget that can be added to a record producer and used with the SC Catalog Item widget. You can use this base system widget as-is in your portal or clone it to suit your own | [
"Service Portal Contextual Search widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Search widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/contextual-search-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/contextual-search-widget.html"><body id="contextual-search-widget"><main role="main"><article role="a... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Contextual Search widget
Contextual Search is an embedded widget that can be added to a record producer and used
with the SC Catalog Item widget. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
By default, the widget is included in the Create Incident record
pro... | ---
title: Contextual Search widget
description: Contextual Search is an embedded widget that can be added to a record
producer and used with the SC Catalog Item widget. You can use this base system
widget as-is in your portal or clone it to suit your own
keywords:
- Service Portal Contextual Search widget
breadcru... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/cool-clock-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/cool-clock-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/cool-clock-widget.html | zurich | Cool Clock widget | Show different times around the world using the Cool Clock widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service Portal Cool Clock widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/cool-clock-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/cool-clock-widget.html"><body id="cool-clock-widget"><main role="main"><article role="article" class="dita" ... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Cool Clock widget
Show different times around the world using the Cool Clock widget. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Cool clocks demonstrates how to use instance options in a widgets. The time zone is loaded
using an instance option. If you do no... | ---
title: Cool Clock widget
description: Show different times around the world using the Cool Clock widget. You
can use this base system widget as-is in your portal or clone it to suit your own
business needs.
keywords:
- Service Portal Cool Clock widget
breadcrumbs:
- Configure user experiences
- Configure UIs an... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/create-a-default-404-page.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/create-a-default-404-page.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/create-a-default-404-page.html | zurich | Assign a default error page | Create a default 404 error page for your portal using a system property. | [
"Service Portal error page default"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Create a portal"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/create-a-default-404-page.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/create-a-default-404-page.html"><body id="create-a-default-404-page"><main role="main"><article role... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Assign a default error page
Create a default 404 error page for your portal using a system property.
You can assign an error page to a portal using the portal form. If you do not assign an error
page using that form, the system uses the default 404 page containing the breakout game widget.
Use the default 404 page ... | ---
title: Assign a default error page
description: Create a default 404 error page for your portal using a system property.
keywords:
- Service Portal error page default
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Service Portal
- Configuring Service Portal
- Create a portal
---
# Assign a... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/current-status-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/current-status-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/current-status-widget.html | zurich | Current Status widget | The Current Status widget displays any issues reported in the system. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service Portal current status widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Service Portal service status widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/current-status-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/current-status-widget.html"><body id="current-status-widget"><main role="main"><article role="article" c... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Current Status widget
The Current Status widget displays any issues reported in the system. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
The Current Status widget checks the Outages [cmdb\_ci\_outage] table to see if the system is
experiencing any outages.
S... | ---
title: Current Status widget
description: The Current Status widget displays any issues reported in the system.
You can use this base system widget as-is in your portal or clone it to suit your
own business needs.
keywords:
- Service Portal current status widget
breadcrumbs:
- Configure user experiences
- Confi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/domain-separation-service-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/domain-separation-service-portal.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/domain-separation-service-portal.html | zurich | Domain separation and Service Portal | Domain separation is unsupported in Service Portal. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Service Portal reference"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/domain-separation-service-portal.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/domain-separation-service-portal.html"><body id="domain-separation-service-portal"><main role... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Domain separation and Service Portal
Domain separation is unsupported in Service Portal. Domain separation enables you to separate data,
processes, and administrative tasks into logical groupings called domains. You can control
several aspects of this separation, including which users can see and access
data.
## Su... | ---
title: Domain separation and Service Portal
description: Domain separation is unsupported in Service Portal. Domain separation
enables you to separate data, processes, and administrative tasks into logical groupings
called domains. You can control several aspects of this separation, including which
users can ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/edit-panel-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/edit-panel-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/edit-panel-widget.html | zurich | Widget Edit Panel widget | The Widget Edit Panel appears on the main page of the Widget Editor in Service Portal Configuration ( All > Service Portal > Service Portal Configuration > Widget Editor ). You can use this base system widget as-is in your | [
"Service Portal",
"Widget Edit Panel widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Service Portal configuration page widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/edit-panel-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/edit-panel-widget.html"><body id="edit-panel-widget"><main role="main"><article role="article" class="dita" ... | {
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{
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{
"title": "C... | # Widget Edit Panel widget
The Widget Edit Panel appears on the main page of the Widget Editor in Service Portal
Configuration (All > Service Portal > Service Portal Configuration > Widget Editor). You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Use the Widget Edi... | ---
title: Widget Edit Panel widget
description: The Widget Edit Panel appears on the main page of the Widget Editor in
Service Portal Configuration ( All > Service Portal > Service Portal Configuration
> Widget Editor ). You can use this base system widget as-is in your
keywords:
- Service Portal
- Widget Edit Pan... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/exploring-service-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/exploring-service-portal.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/exploring-service-portal.html | zurich | Exploring Service Portal | Whether you're adapting a base system portal or developing a custom portal, learn more about the available features that help you provide a self-service portal that drives productivity and satisfaction for your employees or customers. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/exploring-service-portal.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/exploring-service-portal.html"><body id="exploring-service-portal"><main role="main"><article role="a... | {
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"title": "C... | # Exploring Service Portal
Whether you're adapting a base system portal or developing a custom portal, learn more about the available features that help you provide a self-service portal that drives productivity and satisfaction for your employees or
customers.
## Benefits
| Benefit | Feature | Role |
| --- | --- | ... | ---
title: Exploring Service Portal
description: Whether you're adapting a base system portal or developing a custom portal,
learn more about the available features that help you provide a self-service portal
that drives productivity and satisfaction for your employees or customers.
keywords: []
breadcrumbs:
- Conf... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/header-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/header-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/header-widget.html | zurich | Header menu widget | The Header Menu widget controls which options appear in the page header. You can use this base system widget as-is in your portal. | [
"header menu widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/header-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/header-widget.html"><body id="header-widget"><main role="main"><article role="article" class="dita" id="header-w... | {
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{
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},
{
"title": "C... | # Header menu widget
The Header Menu widget controls which options appear in the page header. You can use this base system widget as-is in your portal.
Unlike other widgets in Service Portal, the header menu widget is not something you drag
onto a page. Instead you configure the header menu by associating the header ... | ---
title: Header menu widget
description: The Header Menu widget controls which options appear in the page header.
You can use this base system widget as-is in your portal.
keywords:
- header menu widget
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Service Portal
- Configuring Service Port... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/html-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/html-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/html-widget.html | zurich | HTML widget | Use the HTML widget to directly inject HTML, text, lists, or content in general into a page. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service Portal HTML widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/html-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/html-widget.html"><body id="html-widget"><main role="main"><article role="article" class="dita" id="html-widget" a... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # HTML widget
Use the HTML widget to directly inject HTML, text, lists, or content in general into a
page. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Because the HTML widget can contain content of any kind, any example may just appear as regular
text. For exa... | ---
title: HTML widget
description: Use the HTML widget to directly inject HTML, text, lists, or content
in general into a page. You can use this base system widget as-is in your portal
or clone it to suit your own business needs.
keywords:
- Service Portal HTML widget
breadcrumbs:
- Configure user experiences
- Co... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/icon-link-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/icon-link-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/icon-link-widget.html | zurich | Icon Link widget | Link to any other item. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service Portal Icon Link widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/icon-link-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/icon-link-widget.html"><body id="icon-link-widget"><main role="main"><article role="article" class="dita" id=... | {
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{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Icon Link widget
Link to any other item. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Configure Icon Link widgets to link to a specific URL, page within the portal, or a specific
category in the knowledge base or the service catalog.
Figure 1. Icon Link widg... | ---
title: Icon Link widget
description: Link to any other item. You can use this base system widget as-is in
your portal or clone it to suit your own business needs.
keywords:
- Service Portal Icon Link widget
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Service Portal
- Configuring Servic... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/kb-most-viewed-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/kb-most-viewed-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/kb-most-viewed-widget.html | zurich | KB Most Viewed widget | List of most viewed knowledge base articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service Portal KB most viewed widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Knowledge Management widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/kb-most-viewed-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/kb-most-viewed-widget.html"><body id="kb-most-viewed-widget"><main role="main"><article role="article" c... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
},
"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # KB Most Viewed widget
List of most viewed knowledge base articles. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Figure 1. KB Most Viewed widget
## Instance options
Figure 2. KB most viewed widget instance options
Table 1. Instance options fields
| Field | ... | ---
title: KB Most Viewed widget
description: List of most viewed knowledge base articles. You can use this base system
widget as-is in your portal or clone it to suit your own business needs.
keywords:
- Service Portal KB most viewed widget
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Serv... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/kb-news-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/kb-news-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/kb-news-widget.html | zurich | KB News widget | The KB News widget displays information from the Knowledge Base. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service Portal",
"KB News Widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Knowledge Management widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/kb-news-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/kb-news-widget.html"><body id="kb-news-widget"><main role="main"><article role="article" class="dita" id="kb-ne... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
},
"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # KB News widget
The KB News widget displays information from the Knowledge Base. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
You can configure the KB News widget to display specific information by selecting a category
from the KB category list.
Note: The KB ... | ---
title: KB News widget
description: The KB News widget displays information from the Knowledge Base. You
can use this base system widget as-is in your portal or clone it to suit your own
business needs.
keywords:
- Service Portal
- KB News Widget
breadcrumbs:
- Configure user experiences
- Configure UIs and port... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/kb-search-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/kb-search-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/kb-search-widget.html | zurich | KB Search widget | The KB Search widget is a search widget that is specifically confined to the knowledge base. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service Portal",
"KB search widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Knowledge Management widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/kb-search-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/kb-search-widget.html"><body id="kb-search-widget"><main role="main"><article role="article" class="dita" id=... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
},
"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # KB Search widget
The KB Search widget is a search widget that is specifically confined to the knowledge
base. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
The typeahead search
widget is embedded in the KB search widget.
Figure 1. KB Search widget
## Instanc... | ---
title: KB Search widget
description: The KB Search widget is a search widget that is specifically confined
to the knowledge base. You can use this base system widget as-is in your portal
or clone it to suit your own business needs.
keywords:
- Service Portal
- KB search widget
breadcrumbs:
- Configure user expe... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/kb-view-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/kb-view-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/kb-view-widget.html | zurich | KB View widget | The KB View widget is an example of how to structure a knowledge base page. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service Portal",
"KB View widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Knowledge Management widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/kb-view-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/kb-view-widget.html"><body id="kb-view-widget"><main role="main"><article role="article" class="dita" id="kb-vi... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
},
"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # KB View widget
The KB View widget is an example of how to structure a knowledge base page. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Use the search filter to find a specific topic or article.
Figure 1. KB View widget
## Instance options
The KB view widg... | ---
title: KB View widget
description: The KB View widget is an example of how to structure a knowledge base
page. You can use this base system widget as-is in your portal or clone it to suit
your own business needs.
keywords:
- Service Portal
- KB View widget
breadcrumbs:
- Configure user experiences
- Configure U... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/kb-view2-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/kb-view2-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/kb-view2-widget.html | zurich | KB View 2 widget | The KB View 2 provides an alternative structure to the KB View widget to show a different example of how to display knowledge articles. You can use this base system widget as-is in your portal or clone it to suit | [
"Service Portal",
"KB View 2"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Knowledge Management widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/kb-view2-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/kb-view2-widget.html"><body id="kb-view2-widget"><main role="main"><article role="article" class="dita" id="kb... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
},
"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # KB View 2 widget
The KB View 2 provides an alternative structure to the KB View widget to show a
different example of how to display knowledge articles. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
The KB View 2 widget displays each knowledge category as a ca... | ---
title: KB View 2 widget
description: The KB View 2 provides an alternative structure to the KB View widget
to show a different example of how to display knowledge articles. You can use this
base system widget as-is in your portal or clone it to suit
keywords:
- Service Portal
- KB View 2
breadcrumbs:
- Configur... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/km-widgets.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/km-widgets.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/km-widgets.html | zurich | Knowledge Management widgets | Use Knowledge Management widgets to build a knowledge base for your portal. | [
"Service Portal knowledge management widgets"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/km-widgets.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/km-widgets.html"><body id="km-widgets"><main role="main"><article role="article" class="dita" id="km-widgets" aria-... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
},
"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Knowledge Management widgets
Use Knowledge Management widgets to build a knowledge base for your portal.
Knowledge Management widgets are included as part of the Service Portal - knowledge base plugin
[com.glide.service-portal.knowledge-base], which is activated automatically with the Service
Portal for Enterprise ... | ---
title: Knowledge Management widgets
description: Use Knowledge Management widgets to build a knowledge base for your portal.
keywords:
- Service Portal knowledge management widgets
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Service Portal
- Configuring Service Portal
- Using portal widg... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/knowledge-bases-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/knowledge-bases-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/knowledge-bases-widget.html | zurich | KB Knowledge Bases widget | Give users the option to select which knowledge base to browse on your portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Knowledge Management widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/knowledge-bases-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/knowledge-bases-widget.html"><body id="knowledge-bases-widget"><main role="main"><article role="article... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
},
"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # KB Knowledge Bases widget
Give users the option to select which knowledge base to browse on your portal. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
## Using the widget
If you associate your portal with multiple knowledge bases, the KB Knowledge Bases widge... | ---
title: KB Knowledge Bases widget
description: Give users the option to select which knowledge base to browse on your
portal. You can use this base system widget as-is in your portal or clone it to
suit your own business needs.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/language-switch-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/language-switch-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/language-switch-widget.html | zurich | Language Switch widget | Add the Language Switch widget to a landing or homepage to allow your users to change the language of the page. You can use this base system widget as-is in your portal or clone it to suit your own business | [
"Service Portal",
"Language Switch widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/language-switch-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/language-switch-widget.html"><body id="language-switch-widget"><main role="main"><article role="article... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
},
"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Language Switch widget
Add the Language Switch widget to a landing or homepage to allow your users to change
the language of the page. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Figure 1. Language Switch widget
## Instance options
The Language Switch widg... | ---
title: Language Switch widget
description: Add the Language Switch widget to a landing or homepage to allow your
users to change the language of the page. You can use this base system widget as-is
in your portal or clone it to suit your own business
keywords:
- Service Portal
- Language Switch widget
breadcrumb... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/link-button-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/link-button-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/link-button-widget.html | zurich | Link button widget | The Link Button widget is a button you can nest in any other widget that links to another destination. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service Portal",
"Link button widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/link-button-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/link-button-widget.html"><body id="link-button-widget"><main role="main"><article role="article" class="dit... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
},
"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # Link button widget
The Link Button widget is a button you can nest in any other widget that links to
another destination. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
Figure 1. Link Button widget
## Instance options
Table 1. Instance option fields
| Field |... | ---
title: Link button widget
description: The Link Button widget is a button you can nest in any other widget that
links to another destination. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
keywords:
- Service Portal
- Link button widget
breadcrumbs:
- Confi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/my-request-widget-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/my-request-widget-portal.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/my-request-widget-portal.html | zurich | My Requests widget | Use the My Requests widget (my-requests-v2) to enable requesters to view open or closed requests in Service Portal. | [] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/my-request-widget-portal.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/my-request-widget-portal.html"><body id="my-request-widget-portal"><main role="main"><article role="a... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
},
"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # My Requests widget
Use the My Requests widget (my-requests-v2) to enable requesters to view open or closed requests in Service Portal.
Requests, incidents, and tasks are displayed in a single view that is based on the filter conditions and display settings in the My Request Filter module. For information about defi... | ---
title: My Requests widget
description: Use the My Requests widget (my-requests-v2) to enable requesters to view
open or closed requests in Service Portal.
keywords: []
breadcrumbs:
- Configure user experiences
- Configure UIs and portals
- Service Portal
- Configuring Service Portal
- Using portal widgets
- Widge... |
https://www.servicenow.com/docs/en-US/bundle/zurich-platform-user-interface/page/build/service-portal/concept/my-requests-widget.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-platform-user-interface/page/build/service-portal/concept/my-requests-widget.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-platform-user-interface | build/service-portal/concept/my-requests-widget.html | zurich | My Requests widget | The My Requests widget stores all of your open requests in one place. You can use this base system widget as-is in your portal or clone it to suit your own business needs. | [
"Service Portal",
"My Requests widget"
] | [
"Configure user experiences",
"Configure UIs and portals",
"Service Portal",
"Configuring Service Portal",
"Using portal widgets",
"Widget library",
"Example widgets"
] | <article class="hascomments" data-page="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/my-requests-widget.html" id="bundle:zurich-platform-user-interface/enus/build/service-portal/concept/my-requests-widget.html"><body id="my-requests-widget"><main role="main"><article role="article" class="dit... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
},
"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": "Configure user experiences",
"topic_id": "administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html"
},
{
"title": "C... | # My Requests widget
The My Requests widget stores all of your open requests in one place. You can use this base system widget as-is in your
portal or clone it to suit your own business needs.
The list is updated in real time so you can see your requests getting processed. The widget
pulls open request information fr... | ---
title: My Requests widget
description: The My Requests widget stores all of your open requests in one place.
You can use this base system widget as-is in your portal or clone it to suit your
own business needs.
keywords:
- Service Portal
- My Requests widget
breadcrumbs:
- Configure user experiences
- Configure... |
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